ADT Reviews

I’ve been with ADT for nine years and I stayed with them just to have the home security. If anyone wanna enter, I would be aware of it because I'm always at work. Plus, my mother was here. I have ADT because I like it for its features. When maintenance people and family members come over, I like to know who's entering. Dealing with the reps was excellent but I’m having a problem with the dashboard right now and I can't get the system to work on my phone. I can’t even get into the portal.

I've had ADT for years and I like that they are the most available right now. It's also easy for me to work the system and it has worked for what it's worth. The only complaint I have is living so far out in the country. I live 30 minutes outside of any town. A couple of times, my alarm's gone off to where I've had a phone call going asking was everything alright. I was sitting there thinking to myself if it wasn't alright, by the time they got off the phone with me, involved law enforcement and gave them at least 20 minutes to get out here, somebody would have been in and out in three to five minutes. Also, I don't know who answers my calls. Half of them don't speak English.

I was seeing signs in other people’s yards and hearing about ADT and chose them due to recognition. Most of my dealings with the reps have been good. I have casement windows and I have 28 sensors. So, the installation was not quick. But in hindsight, I did it when I was scared and I overdid it. I can have a whole bunch of false alarms in the middle of the night and I don’t like that. But I didn't know any better at the time. So, I don't blame ADT for that. And I have corrected it a couple of days ago. My very last experience with customer service was sensationally good. This was with the person that I was connected to who called me back to work on my sensor problem.

I've had ADT’s service for so long and I've reached out to them for various concerns. Initially, I didn't have the upstairs armed. But because I had a burglary, I upgraded the upstairs windows. ADT was in place and it was on a hard wire. This was prior to the wireless configuration they have now. I had a loud horn that blew outside and inside the house when the burglars were approaching downstairs. My neighbors were outside. So, they got out. When ADT came out to arm the windows upstairs, the wireless configuration didn't allow me to have that horn still installed. So, I was disappointed about that because it only rings inside. No one can hear it outside the home, whereas the other one blasted.

I have used ADT in the past and they seem to have worked for me. The functionality has been great though no incident has occurred to cause it to work. I was just thinking the other night that I'm grateful for the security that I have right now. Things are a little rough in the world.

A third party installed our ADT and, and for some reason, I didn't get a monitor on a door that really needed it. I called them and I had them send it to me versus me having them come out. Haven't installed it yet. But I like them. They were nice.

My experience with ADT has been good. Their customer service has been excellent. The system has been very dependable and helpful.

ADT bought out the security company that I originally had. They didn't do any equipment upgrades. I don't think they were completely able to use the older different gear. I had multiple issues with the equipment itself, and couldn't get it resolved. They just wanted me to upgrade and buy a whole new setup. I wasn't gonna do that for their price, so I went someplace else. It also was not that easy canceling with ADT. I kept calling back.

We've had ADT for quite a few years. The performance of the system has been great. They have good people and they have a fair price. I feel comfortable having them. Sometimes we forget to turn it off and we open the door. And boy, they respond right back to us. I appreciate that. I like the indoor alarms and the alarm box that we set up. It's very easy and usable.

When I first started with ADT, I was happy with the service, but because the cost continued to go up, I looked for replacing it with a cheaper service. When I tried calling ADT about it last year, they did the reduction, then the price went back up. They didn't tell me initially that it was just six months. It was a miscommunication.

I have an ADT system, but I don't use it much. I've got the camera on there but it's outdated and half the time it doesn't work. I reached out to the company at one time but it was a waste of time, so I've never done any more with it. The reps didn't help me at all on the phone.

The system works fine, but I had a bad experience with ADT. A yard man hit my sign with something and tore it up. Plus, I got a new solid glass screen door, and I wanted a sticker to put on there. So, I asked ADT for one sign and one sticker. I've called three times. When I called back the second time, ADT had my address wrong. They had me as Pinson, 35206, and it's Birmingham, Alabama, 35215. The man I dealt with told me he was gonna change it in the system to get that straightened out and that he would send the sign and the sticker, but I still haven't gotten anything. I don't know if they delivered them to the wrong place.

I've had ADT for years and the last two times somebody was here, the interactions went very well. However, ADT is too expensive if someone is just gonna get the minimal service like I have. It's just a basic house alarm and I've never had anything fancier than this. Originally, I went with them because their price was the best, but now I'm ready to cancel it. The price has gone up and I didn't even know I could monitor my system online.

ADT is a good company to deal with in terms of home security. The sales rep was good and the installation was very quick. I've been with ADT about seven months and the wireless system is quite adequate. It makes things safe.

I've had ADT for years. The quality of the system is good, and if anything happens, they're always there. If there's something that needs to be done, I call them and they take care of it. The cost is good as well. It hasn't gone up that much for the years that I've had it. All in all, I'm very happy with the service, and I really appreciate their support whenever I needed it.

Previously, in Michigan, we employed ADT for in excess of 10 years, then down here, it's been five years. There have been an accidental alarm entering the house, but other than that, we've not needed them for an emergency or a break-in. Many of the times, we were able to get to the panel and shut the alarm off. We have had phone calls from them on rare occasions where we haven't, and they've been given the code word so that they knew there was no issue. When the customer service people were out, they were fine. They also helped me on phone calls made when there were issues with the panel. All in all, the service is fine, but it seems like the price goes up every year. Originally they were around $30 and it's up to $60 plus now.

ADT is dependable. I've had them for 30 years and the system is good. It's security for the house and I haven't had any problem. The technician that came out to the house was very cordial and knowledgeable. He listened to what the problem was and fixed it.

I had the service years ago. It was doing well, but my husband stopped it and I wanted to get it back. This is the company that I could go back to and hopefully still have the positive service that I had before. Right now, my sense of security is very good, and I've had a positive experience with the people that I've dealt with at ADT. I haven't had any issues and we're hoping to keep it like that. Having the system can help people feel comfortable when they sleep at night or go away from their home. It's connected to my cell phone and I can see who's coming near my home or going in and out, which is good.

My interactions with the sales rep were very positive and the installation went smoothly. ADT is a good company and I'd recommend them.

We have ADT for home security, and if anything goes wrong, we can call somebody and have somebody come out. I don't have any issues with them at all. The cameras work well. I had one issue with one camera, but it seems like it's working fine now. The service meets my expectations well. It's just that the price has gone up a lot and while they've sent notices, a lot of people now are just going to Ring cameras or other stuff. They don't have to worry about paying that monthly fee, or they pay a fee one time and that's it. ADT should pay attention to that because they can easily lose a customer by somebody just getting all the cameras in the store.

I had been connected with ADT for over 20 years. When I started with them, they were very responsive and I would have people come to the house to help me if I had a problem, but then all of that seemed to disappear at some point in time. I had a lot of issues with the system, probably because it was so old. In fact, I had disconnected it. I didn't use the system by the last six months that I paid for it because it would go off for no reason in the middle of the night and then I couldn't get anybody on the other line to help me cut it off. I ended up cutting it off completely so it wouldn't do that. It wasn't reliable and I'm sure it was because it was older. If I had changed to wireless, it would have been better, but by that time, I was so over ADT that I wanted to go with somebody else.

I've had ADT for 25 years and it has been excellent. When I asked for help, they came and did a fantastic job. The system is also excellent, and I can do things remotely with the ADT Pulse. I've had no problem so far. It's a good product and if someone wants it, they can buy it.

We've been using ADT since the 1990s. Everybody's been professional from the installers to dealing with the operators.

We've been ADT customers ever since we came here 22 years ago. The system was already installed in the house when we bought it and the customer service reps have always been right on the spot about it. If we set our alarm off, they make sure all of our contacts are notified. We've had very positive experiences. The price has gone up quite a bit, but so has everything else. We understand the cost increase. We're very pleased with their service and have been all these years. We tell people how pleased we are too.

When I moved in here over 20 years ago, I got ADT and I've had them ever since. I'm satisfied with them. If you look online and ask for the best service, ADT comes up and there's nobody near them. This is why I stay with then. It's a wonderful service for what they do. Less than five years ago, I had a guy out to update the unit. He took out the wall unit and put in an updated one. When the testing comes and we're supposed to test the unit, and when we have to talk with somebody from ADT on the phone, my wife handles that and she's never complained.

ADT came out and installed like I requested. I'm in a safe area, but you never know. Sometimes I'm out of town so I want security on my house. The gentleman that came out asked me where I wanted everything. He told me where he thought everything should be, and I went with what he thought. He was quick and didn't waste any time. He got it done and showed me how to use the monitor.

The alarm works well, but I'm more interested in the cameras, which have such a long delay as far as taking pictures. If something happens, I'll miss it because it hasn't shown it yet. ADT has come out and replaced the cameras, but it's the way their cameras are. I've had ADT since 2008 and I'm not happy with their cameras, but at the same time, I don't want to have to try to find another security system and pay all over again.

We got ADT a long time ago. We were traveling at the time so we wanted to have an alarm system. We have the basic package where when the alarm's on and the door opens, the alarm goes off. However, it used to be that if by some chance I walked out the door and the alarm went off and I turned it off, someone would call and ask if everything is okay. They don't do that anymore.

I've had ADT for over 20 years. At the time, they were the premier company. We upgraded about six months ago and the installation was fine. However, when we upgraded, I was not informed that I would be charged three different times of the fee. Also, sometimes the pad does not register our code right away and that's a little frustrating. But other than those, the system is fine.

ADT offered very good deals and they held to them. We had no trouble with the sales reps, but installation was a little tricky. They sent me a guy who only knew how to hook up cellular and not landline, so by the end of the night, four guys came and helped him hook it up. It took all day long, but ultimately, we had no trouble with them. ADT is reliable and we like their service. We've never wanted to change because they're a reasonable service and if our alarm goes off, they call us in seconds. They're great. I love them.

I wanted a hardwired system. Part of it is, but the main brain is a battery backup and cell. I've been happy with everything except for, when we were doing the installation, I talked to the salesperson and had everything ironed out. When the installer came, he said, "Let's do this. Let's do some fire alarms, smoke detectors." He did several things, and ADT ended up sending me a bill for a lot of money. The installer tried to upsell and he didn't say that it wasn't all included in what we had discussed already. That was the biggest thing. But we got that rectified. When you talk to the salesperson, iron down what you want. And when the installer comes out, make sure if you decide to do anything else, that's fine. Know that it's going to be more money. They use their technical lingo. You don't know what they're talking about. Other than that, I like ADT's reliability. We use the app a lot. We can arm and disarm it from our phone. Super easy.

Worse company in the world! Hands down! They came to my location and broke my attic door, stepped on the ceiling and cracked that as well. Took my Brinks system with them and never brought it back after 112 phone calls.

I would leave a zero review if I could. Been a customer for 3 years and they took money out of my account a LARGE amount. That they were NOT supposed to take without informing us. I called for a refund and was told we would get the whole amount in 2-3 PRIORITY days checked my account on day 3 no refund. I was told Monday I wouldn’t need to call back it would be in my account. It’s not. Called and was told they credited it to my account and now they start the refund which takes 7-10 days. And also hey your bill for MARCH was generated so we took from the credit we was suppose to refund so now you aren’t getting the whole refund now and I have to wait 7-10 days my account is negative and I have overdraft fees that they also wouldn’t give me. UNPROFESSIONAL.

DO NOT use ADT. I recently sold my home and was 2/3 through my contract at the time. When I moved to my apartment I was told that I could “transfer” my service or buy out my contract. Well, I didn’t want to pay $1k + to buy out my contract so I chose to transfer the service. What they don’t tell you is that your 3 year contract starts all over again. To me, that’s not a “transfer” as you are starting all over again. Basically, I’m being held hostage by ADT. I highly recommend you don’t use them.

I was trying to find 2 additional garage door openers that would also activate/deactive the house alarm. I know they used to exist because I have one. I was told that I would need a technician who would come out to help. When he arrived, I was told that I would need a new system upgrade and that the garage door and alarm could then be controlled by the ADT app on my phone. I explained that what I asked for and was told I would get is garage door openers - not an app. I sent him away.

DO NOT EVER DEAL WITH THIS COMPANY. When I signed up for service I was not told there was a 3 year commitment. We just kind of skipped over that part. I also did not get a contract until one a month later, well after the initial 3 days. Now I'm going to have to pay an attorney to sue them. This is a scam organization, don't let them near your house.

I had used ADT for 20+ years and was satisfied. Rarely had any interaction with them. We moved and the new house had an ADT system in place. Since we signed up we have had many problems. I have been on the phone with them at least 6 times. We have had at least 5 service calls. Their call center I would bet is not US based, which in my experience doubles the length of every call. I should have had my security system evaluated to find out if there were problems lurking, yesterday I had to call because the backup battery is low. They will charge me $100 to remedy it. I think they could have determined my battery was old when I signed up a few months ago. I do not recommend ADT.

My personal experience was awful! The technician showed up, tracked mud on the floor and then asked for my wife's phone to pull up the "Dashboard". He then asked, "What's the problem"? He obviously didn't read the service notes. Made my 53-year-old wife go get a ladder from my shed when he had two on the top of his truck. He said he can't fix it and does not have a camera with him. "We needed a door switch as well." "Don't have one of those either," he said. Then asked to use the bathroom! My wife was uncomfortable and didn't feel safe this entire time. His total visit was approx. 19 minutes. Most of which was my wife carrying a ladder and him using the bathroom. We called several times to customer service. None of them were listening!!! They wanted to send the same technician to the house after being told several times SHE DID NOT FEEL SAFE!!! Unacceptable!!!!

Predatory contracts and cancellation fees, poor customer support, and uncaring local representatives will leave you feeling trapped. Technician appointments scheduled six weeks out and canceled on short notice, paying for incomplete services, and total lack of response to phone calls can be expected. Calls to customer support will result in hours worth of transfers with no resolution, repeating your concerns to every representative. Getting out of this contract is like paying to divorce an abusive partner. Save yourself thousands of dollars and hours and hours of headaches by avoiding ADT contracts.

This company has horrible infrastructure. It maybe hard to not get frustrated but just know most any issue you have will take at least 2-3 reps help due to being constantly transferred around. I had to pay the remainder of contract for almost an entire year after a quick unexpected moving situation and was told by one of their reps that I wouldn’t need to physically call to cancel after the contract ended and that I would be fine. WRONG!! I was charged yet again the following month after my contract ended for an entire month (after paying in total almost $600) and had to speak to 3 different people before they would cancel my service and was never given a straight answer about a refund or even any intention of it. I finally just decided to dispute it with my credit card company. STAY AWAY FROM ADT. You’re much better off with any other pay as you go service like simplisafe or even vivint. Lesson learned. :(

I will never use ADT AGAIN after my contract is up. I was quoted a quote prior to installation and after everything was all said and done my contract quote went from $800 Dollars and some change to $2,300. I was told I can see my camera system that was provided to me and after everything was installed I was not able to see my system I was provided.

First it took weeks for them to come out and try to fix our equipment. So we were charged our normal monthly bill for something that wasn’t even working for weeks. Then they ignored the directions we gave them (the number to call before coming out and the time we would be there) and then got mad at US when we weren’t there. Also, We were scammed into a deal last summer and not told we would be locked into a years long contract after the deal was done. When we went to cancel our service one person told us it would be $450 and another told us $1000. Make it make sense. You can bet we will make sure everyone we know knows how awful this company is and not to use them and we will never use them again.

We feel safe and we haven't had any issue.

In early December I called ADT to see about getting some ideas for upgrades and reactivating my system. They said they would send a tech out sat 12/14/24. The tech arrived on time at 0800. I had been out late at work Friday so 0800 I am was sleeping and the knock woke me up. The tech comes in. We have small talk, then we get to brass tacks. I said I wanted to see what offers were available, I also wanna get cameras. Quick note prior to them sending the tech they sent like 3 emails for a contract to sign. Which I did not sign.

I've been with them for around 2-3 years now and the customer service is exceptional. Everyone is patient and pleasant, and even if someone doesn’t have the answer, they find someone who does. Their training should be a standard across the board. One notable interaction was when my system had a battery issue. I called ADT, and they patiently walked me through troubleshooting steps. If the issue wasn’t resolved over the call, they scheduled a time for a technician to FaceTime me and guide me through the process. Regardless of the representative I interact with, the level of service remains consistent and professional – it’s truly impressive. Getting in touch with a real person is fairly easy despite having to go through some prompts, which can be a little frustrating for me due to impatience. Nonetheless, it doesn't take away from the quality service.

I've been using ADT Home Security for 24 years, and my experiences with ADT's representatives during installations at two different homes have been positive; they were friendly and helpful.

I got a home security system from ADT when I moved to a new location. Not knowing the area much, I thought it might be better to have some additional security. While I'm still unsure if it's entirely necessary for me, it has become handy when I'm away from home.

I've been with ADT for about seven to eight years, but I stopped using their services four years ago because the system hasn't worked since Hurricane Laura. Despite not receiving any bills, ADT has been deducting payments from my account without my knowledge. I initially thought another service provider, Prodigy, was handling cancellations with ADT, but that clearly wasn't done.

I called to get a doorcam and was told I can get it. Put the order in. I have a medical alert as well therefore they said I can get this with no problem but to find out that I can't get it unless I get everything and I already paid my money therefore why would you take my money then can't proved me with what I need. Never will tell anyone about them. Now as I'm putting this review in I have been on the phone with them for over a hour just to cancel my appointment like what? Really not cool.

I've been a customer of ADT for about 35 years, and I first heard about their services through a recommendation from USAA, our insurance company.

I've been an ADT Home Security user for over 30 years. Throughout this time, I haven't experienced any issues with their service. The system's functionality and performance have been smooth. Although I feel I might need an upgrade, the current system has served me well.

I've been using ADT for home security since June or July of 2023, as it was preinstalled when I bought my house. While the system quality and features are standard, my experience with their customer service has been poor. It's frustrating not being able to reach them, and when I do, I am often bounced around to different people without resolution. I got fed up and stopped calling them.

We have ADT for our home security because we previously had a system with Brinks, which I believe ADT acquired. Our experience with ADT has been pretty satisfactory. One of the features I appreciate is receiving notifications when the alarm is triggered and we're away from home. Overall, the system provides a good sense of security for us. I would rate ADT a 5, meaning I would recommend it to friends.

Having been an ADT customer for about 25 years, I have consistently had positive experiences with the technicians who come to service my home. The installers were polite and knowledgeable. They came right in and took care of everything. The guys who come to the house are the nicest men I've ever met as well, and they are very professional and kind. They have a guy named Scott, who is simply wonderful. There was also a newer gentleman who recently replaced some batteries for us. We got plan that accommodates our needs because we're older and we can't climb up on the ladder, and the guy was in and out of here and just as pleasant as can be.

I've been a customer of ADT Home Security for over 25 years, and I find their service reliable, particularly because they offer a hardwired system. I'm satisfied with the overall quality and features they provide, and I believe the pricing is reasonable. Although I haven’t had to contact customer service or made any upgrades recently, my experience with ADT has been positive so far.

I first learned about ADT when I bought my home. They installed a doorbell camera and some other features. Being new to the area and unsure about its safety, I decided to go with ADT. However, I encountered numerous issues with the system. The ADT system often fails to connect to our Wi-Fi, and the doorbell camera frequently goes out, requiring constant restarting. There were various small problems throughout.

I first chose ADT Security System because my sister recommended it to me, and it seemed affordable. The price was a major factor, alongside its capability to alert when doors are opened, which I found very appealing. In terms of performance, the system does work well, but it can sometimes be triggered without an apparent cause, like in the middle of the night, which can be quite frightening.

I have been a customer of ADT Home Security for over 30 years. My interest in their security system began after my house was broken into; I saw an advertisement on TV and decided to call them. Since then, the functionality and performance of the system have been excellent.

I've been a customer of ADT for a long time, and honestly, my experience has been trouble-free. Our requirements are simple—we want equipment that works as it should, and ADT's service has consistently delivered on that front. We've had very limited direct interactions with their customer service because there haven't been any issues needing attention, which is exactly what we want from a protection service; it’s reliable and offers peace of mind.

I have been a customer of ADT for over 30 years, but our recent experience with them has been disappointing. When we moved, ADT increased our bill from $50 to $65. We are on a fixed income and believe that they should have honored the original price, especially considering our loyalty. The whole process was frustrating, including being charged a $600 early cancellation fee when we tried to transfer our service to a new address. We did not cancel our services; we simply didn't have a new address for a couple of weeks, yet it was very difficult to resolve this with them. While the alarm system functions properly, and I appreciate the convenience of managing it through the phone app, my overall experience with ADT leaves much to be desired. If I were to advise a friend, I'd caution them about pricing and the complications that can arise if they ever need to move.

I had an incredibly frustrating experience with ADT Home Security, which began when the sales representative failed to inform me of a mandatory three-year contract. I only found out about it after the installation when my name was already on the contract. I discovered later that although there's a lifetime warranty, there's a charge of $60 for each service call to fix any issues. This was contrary to what was verbally assured by their representative.

I've been a customer of ADT Home Security for about 15 years. One of the main reasons I stick with ADT is because they're a well-established national company with monitored security.

I've been using ADT Home Security for a long time, primarily drawn by their reputable standing in the market. My interactions with both sales representatives and customer service have been excellent. When I needed installation services, the technician was professional and did a great job. The service features in my package perfectly meet my expectations, and I'd rate ADT's overall service as top-notch. The customer service, price, and security features all deserve a five-star rating from me.

We got a home security service when an ADT Home Security representative came to our door, though I'd known of them beforehand. Since I travel frequently for work, their service seemed like a fitting choice for our security needs. My interactions with their sales representatives were somewhat pushy, but nothing out of the ordinary.

I first heard about ADT Home Security through a commercial. Living in the countryside, I decided I needed a security system. The ADT system is great. The picture quality is very clear, and I can easily monitor my property day or night.

I have been using ADT for quite some time now, primarily because I was a Guardian customer, and when ADT acquired them, I was transitioned to their service. I've had the system for at least five years. My experience with ADT has been mixed. Because I'm hearing-impaired, I have strobe lights installed as part of my system and they're crucial for me to know my alarm's going off, especially since I can't hear them without my hearing aids. I had a guy come out here because the system got triggered during the day and I asked him to check them. I didn't know the system was going on because I didn't have my hearing aids on, so I ended up getting calls from ADT, when, in fact, the strobe light was flashing, but it was so slow and up so high that, in broad daylight, I couldn't see it. ADT's technician mentioned the lights were working fine, but for me, they are not adequate during the day. Other than that, the system is fine.

I've been using ADT Home Security for about a year, after being transferred over from Aldo. I haven't really interacted much with ADT representatives, but overall, the system has been working fine for me. I don't have any favorite features though. I'd rate ADT a solid 3 out of 5. My sense of security is fine with their service. If talking to a friend or neighbor, I'd say ADT is ok and that I'm comfortable with the way it works.

We first joined ADT Home Security in 2002 for the protection of our home while my husband and I traveled frequently due to our work in the NASCAR circuit. Unfortunately, my experience with ADT has been absolutely horrible and if I could find somebody else, they'd be gone. ADT charges a lot for poor service and even bill a month in advance, which seems ridiculous to me. I had a battery go bad and they sent it to me, but I installed it myself. They wanted to come by and check it and I said, "No, I work during the day. I'm not gonna take a day off so you can come over and see what I've got." I'm not happy with them.

I first became aware of ADT when I moved to Tennessee from New Jersey in 2006. I didn't realize when I moved in that I ended up in a neighborhood with some crime. Some things had happened in my neighborhood, which led me to decide on getting an alarm system. Although I can't recall exactly why I chose ADT, I remember a sales representative coming to my house, and I liked what they offered.

I decided to try ADT Home Security after having unsatisfactory experiences with other security systems. So far, my interactions with the sales and customer service representatives have been above average. I haven't needed a technician to visit my home yet.

We asked before we moved if we would be charged an early cancellation. We were assured that we would not. We moved 3 months before the contract date & they are charging us a $200 cancellation fee. On top of continually increasing our bill (to offset inflation). I do not recommend using this company.

Can't help but feel that I'm being scammed, bought a new home that had a perfectly working ADT system put in by the previous owner, doors and window sensors worked, panel worked. The tech came in to reactivate service, broke my panel and now not even my window and door sensors work and his only solution was for me to buy a new $1500 security system.

If there was a way to give a lower score I would do that in a heart beat. This is an absolute joke of a company!!!! Our system has had an issue from the very first day, had the tech come back (who tried to upset us), and then leaves. We call repeatedly the customer service line, to be told MANY excuses. They are too busy, they only come out on Mondays, the first available appt. is in 2 months. Took the day off after verifying the tech will be here today between 8-12. Called at 1230 and they said the tech is still an hour behind schedule, still no update or tech. Want out of this contract so bad. DO NOT SIGN UP WITH THIS COMPANY.

I've been using ADT Home Security for as long as I can remember, probably over 20 years. Initially, there weren't many options available, so I chose ADT and have stuck with it ever since. Although I can't recall any interactions with their sales representatives, the features I currently have include cameras around the house, voice alerts on the doors, and a doorbell camera. These features meet my expectations to a certain extent, but I've encountered issues with them. One persistent problem is the frequent need to replace batteries. I'm surprised that after all these years, ADT hasn't offered new batteries or upgrades. Instead, I've been directed to purchase them myself. When faced with signal issues on the door chimes, I was told to open them up and buy my own batteries. It feels frustrating that ADT hasn't suggested any equipment upgrades considering how long I've been a customer.

I've had a frustrating experience with ADT over the past four years. Initially, I was drawn back to them because I had used them in the past, but my recent dealings have been disappointing. When I signed up again, the sales reps painted an attractive picture of their services, but the reality was quite different. I ended up paying $2500 for equipment, which I wasn't expecting, and the issues began right away. The equipment, primarily from Alarm.com and integrated by ADT, consistently malfunctioned. I purchased additional modules for my large house, but they frequently lost communication with each other, lighting up rooms in the middle of the night and disturbing sleep. This led to numerous service calls and replacements, yet the problems persisted without resolution. The outdoor cameras, which were costly, repeatedly gathered moisture, making them ineffective.

I have been a customer of ADT since 2002, and I've continued with them primarily because of their reliable service. The quality of their service has been consistently good, and I find their platform easy to work with. It gives me peace of mind knowing that I am monitored by their system.

I've been with ADT since 2002, both at my current house and my previous one. I first heard about ADT from a friend at work who recommended their services, which led me to choose them over other security companies. My experience has been quite positive; if there's any issue, I can call them, and if they can't reach me, they'll notify the police. I really appreciate the wireless activation feature. In the past, ADT representatives have contacted me to make sure everything is alright when the alarm has gone off. Overall, I've been satisfied with their service and would rate them 4.75 out of 5. I enjoy ADT, which is why I still got them. I would definitely recommend ADT to neighbors, friends, or family members looking for a reliable security system.

I've had a mixed experience with ADT. Although their customer service is easily reachable, some issues with my equipment remain unresolved. For over six months, my doorbell has intermittently stopped working. Despite receiving a replacement, the problem persists, and I've grown frustrated as ADT seems unwilling to send someone out to fix it. On the positive side, when my motion detector's battery died, ADT promptly sent a new one and provided assistance in bypassing the system until it arrived.

I've been using ADT Home Security for about three years now, and I had used them before in a different home. My interactions with their sales representatives and customer service have always been great. The service features meet all my expectations, especially for what I am paying. I recall an instance when an alarm was accidentally triggered, and their response time was impressively quick—less than a minute. This reassures me that they're right there for me in case of any real incident.

I have been using ADT for home security since around 2007 when we moved to our house in the country. At that time, I didn't really compare other companies because I knew ADT had a good reputation. My son also had a positive experience with them, so I decided to go with ADT.

I have been with ADT for over 10 years, and I must say that my experience with their service has been excellent. The customer service has always been top-notch whenever a representative visited my home. If a friend were to ask about my experience with ADT, I'd describe it as a good service from a good company. My service package has remained largely unchanged over the years, and I find it to be adequate and great. I would confidently rate my overall experience with ADT as 5 stars.

I was with ADT for four years, and my experience was quite poor throughout that period. One major issue was the panel installed by my back door, which failed to work most of the time. Despite setting the alarm, it never went off when I entered or exited through that door. It took over three weeks for ADT to send someone to fix it, and even then, the issue was never fully resolved.

I had a persistent issue with a faulty fire alarm that kept going off. However, ADT was very responsive every time it happened. They remained professional and polite throughout the process and successfully resolved the issue.

I have been a long-time user of ADT, initially choosing them because my parents had ADT when I was young, so it felt natural to opt for their services. While the interaction with their sales representatives and installation crew was positive and they were quite helpful, the ongoing performance of the security system has not met my expectations. Initially, the service was acceptable; however, it has been experiencing frequent outages. When I contact ADT for troubleshooting, they advise upgrading my internet or subscribing to additional services, which I find unsatisfactory. Due to these issues, I am considering switching from ADT soon. Based on my overall experience, I would rate it around a 2 out of 5.

I have been a customer of ADT Home Security for almost three years. During this time, my interactions with their customer service have generally been pleasant, though not entirely perfect. Initially, the installation went smoothly, except for a motion detector which was inconveniently placed too high, making battery changes difficult. Eventually, a technician had to replace it, but ADT did reimburse the service charge.

I have been a customer with ADT for less than a year, having transitioned from Alder. The switch was quite seamless, as I continue to use the Alder app for my security needs, although I haven't been guided on how to use the ADT app yet. I find the Alder app to be preferable and effective for my requirements.

Initially, I faced a significant challenge as my service didn't work for about eight months. During this time, I had to repeatedly contact ADT's customer service as I was being charged despite the lack of functionality. This was a frustrating experience, compounded by the inability to view my cameras, which is an essential service for security.

ADT had installed the security for the family that lived here before I moved into this house. So, I just continued with them. I requested someone to come out, which they did. The installation team was good. As for the features of the service package, they met my expectations adequately, though I wouldn't describe it as exceptional. Overall, my experience with ADT has been satisfactory.

I have been using ADT for at least 10 years, initially set up by my late husband. I really appreciate the sense of security ADT provides. Its functionality has been reliable with no complaints from my side. My favorite aspect is being able to easily activate the alarm and having police services available to protect our home. Overall, I am very satisfied with ADT and would highly recommend it to friends.

I've been an ADT customer for about 20 years, initially because my wife recommended it to me. Overall, I've been quite satisfied with the service. One of the standout aspects for me is their responsiveness; whenever the alarm has gone off, ADT has been quick to respond.

I've been using ADT Home Security for some time, mainly attracted by the promise of extensive security with video monitoring. Unfortunately, I've encountered a recurring issue. I was originally drawn to their offer of up to 6000 video clips per month, but the system often misidentifies my dogs in the backyard as people. Because of this, my clip quota is exhausted very early in the month, leaving my home potentially unprotected for the remainder. This is particularly concerning since any actual intruder might not be recorded when it counts.

I've been with ADT Home Security for about 12 years. While the convenience of the service initially kept me as a customer, I've experienced some issues, particularly with customer service. The representatives tend to be quite pushy, always trying to sell upgrades that cost more, which I find discouraging.

My experience with ADT Home Security has been very disappointing. The system was already installed when we bought our home, and we've been using it for almost three years. Unfortunately, the service has not met our expectations at all.

I have been a customer of ADT Home Security for over 25 years. My overall experience with them has been satisfactory. The functionality and performance of the system are good, and their security response is reliable. However, I believe customer support could be improved.

My experience with ADT has been quite frustrating. The system has not been working for about a year, even though I have been paying for it. When it was working, it performed well, but my recent experiences have been disappointing. I reached out to the representatives, but the service was terrible and it's difficult to get in contact with them. I have been trying to end my contract and no longer wish to be associated with them. I wouldn’t recommend ADT to any family member or friend because of these issues.

I first heard about ADT Home Security through an advertisement that was sent to my home. The decision to get the service stemmed from concerns about security in my neighborhood, as there had been cases of break-ins. Even in my building, we encountered unauthorized intruders, which made me realize the need for a security system.

I've been a customer with ADT Home Security for about three years now. They took over the company I was with for a decade, so my overall time in the security service space is quite substantial. Throughout this period, my interactions with their customer service and sales representatives have been consistently good. The service agents are proficient in their roles and have efficiently handled a few instances where my alarms needed to be deactivated.

I've been using ADT for about 15 years, both when I was upstate in New York and now here. The response from the central station whenever I need to call them is something I particularly appreciate. The system's functionality and performance have been satisfactory so far, though I'm aware there are upgrades that could improve it even more. Getting in touch with an agent isn't too difficult; they're always reachable.

Having grown up in Fort Myers, ADT has been a constant presence in my family's homes. My interactions with their customer service and sales representatives have always been positive, with only occasional minor issues. The technicians they've sent out have been exceptionally caring and professional.

My experience with ADT Home Security has been generally fine. While their representatives and salespeople were helpful in the initial setup, I do wish they provided more ongoing support. Specifically, it would be beneficial if they offered maintenance services like battery replacements, as I find it challenging to manage these aspects myself.

I've been with ADT for 20 years since we moved into our home, where their system was already installed. Over the years, we decided to upgrade it, and everything has been fine. If a friend asked me about my experience, I'd say it's all good. Their customer service has been reliable; they've always been on time and completed any work required efficiently. While we rarely need to talk to them, the few interactions we've had have been smooth without any issues. I'd rate my overall experience with ADT as a 5. The quality of their customer service also deserves a 5. Concerning the price, I'd give it a 4 and as for monitoring the system via the app, I believe it could be more user-friendly.

I first heard about ADT Home Security through their television advertisements. I chose them because they were the only company I noticed at the time. My interactions with ADT representatives have been minimal but positive. On the few occasions my alarms went off, the support was understanding and helpful. The installation team has only visited my home twice — once for the initial setup and once to replace a motion detector, both times the service was satisfactory. As of now, the features in my service package meet my expectations. Overall, I'm very satisfied with my experience with ADT.

I decided to go with ADT after trying a few companies like Brinks, mainly due to the cost. The system has been reliable for quite some time now, with only a few minor issues. One of my favorite features is that it allows us to set it to 'Away' or 'Stay,' and it doesn't get triggered by our pets, which was a problem with other systems. The customer service has been excellent, always responsive and helpful. They often resolve issues over the phone without needing to send a representative. My sense of security has improved, although their yard signs tend to fall apart and blow away. Nonetheless, we have window stickers declaring we are under surveillance, which adds to our peace of mind.

I've been an ADT Home Security customer for about six years, having previously used them before. Over the years, I've noticed a decline in their customer service. Initially, when an alarm would accidentally trip, I’d get a call immediately to ensure everything was alright. That doesn’t seem to happen anymore. It feels like they’ve shifted to using AI for customer support, which lacks the personal touch. I’ve kept the same equipment since I started, and they’ve never offered any upgrades, which is disappointing. In terms of pricing, I've realized recently that ADT is about twice as costly as other companies.

I initially heard about ADT through a friend who recommended it. I was new to the area at the time, so I went with their suggestion without considering other security providers. My interactions with ADT's representatives have been minimal, aside from the initial contact. As for the installation team, it was a bit rough at first, but they eventually got everything set up correctly. The features of my service package meet my expectations fairly well.

I recently needed a security system and decided to go with ADT after speaking with others. My interaction with ADT has been mainly during the installation process. The installer came out, set up the system, programmed it, and that was the extent of my interaction, other than a brief conversation when I encountered an issue with my doorbell. The system seems to be working as expected.

I've been using ADT for about 20 years, and it was the only alarm system I was familiar with back then. My interactions with their representatives and installers have always been very professional, and they did their job well. I've had a positive experience with ADT without any notable flaws. The features of my service package meet my needs, mainly ensuring the protection of my house, even though I don't have all the extras. I do have the option to monitor through an app or computer, although I haven't used it myself. Overall, I'm very satisfied with ADT's customer service and the quality of their service, though I'm not sure how their pricing compares to others. The online service has been satisfactory as well.

I've been a customer of ADT for nearly two decades. The installation process was very simple and we've remained satisfied with the system as it is. Initially, we chose ADT despite the competition because it suited our needs, even though they weren't the largest at the time. Over the years, every interaction with their representatives has been positive. The features provided in our service package have always met my expectations, functioning reliably. Overall, I'd rate my experience as very positive.

I purchased a new home and came across ADT through one of their promotions associated with home buying. I've been with ADT for about two months now and I'm very satisfied with their service package. Although the package included options for fire and carbon monoxide detectors, I prioritized selecting other items which were more important to me using the $500 bonus they offered.

I have purchased an ADT home security system about 30 days ago and I love everything about the system except for one item. I have a faulty door window sensor that I have asked them to replace. I had one tech appointment so far and we made a few changes to the sensor, which we thought may have fixed the problem, but the sensor continues to go off-line, even though it’s the closest one to the base. I have asked them again to replace it. They continue to refuse replacement and offer another tech appointment. If I purchased a brand new system less than 30 days ago, I’m not understanding why they cannot replace it under warranty and why I have to continue to go through tech appointments when clearly it’s not being fixed. One tech appt. was certainly enough if it couldn’t be fixed after the first tech appointment, it should be replaced.

I have been an ADT customer since 2004, over the years they have tried to raise the prices, etc but all was ok. My system was the older one which works with phone line, this year I discovered that my monitoring has not been working since Oct 2024, I brought to their attention and the rep gave me an credit of $35. I was okay with the small credit and to date, they never refunded me. I have their email confirmation of the refund but they don’t honor it and said they could not see it on their record! I canceled my acct and upgrade my system... and in the process discovered ADT was double of SimpliSafe! Never thought ADT was this dishonest and unprofessional. I am happy with Simplisafe and so far they are straightforward and less expensive on equipments and monitoring!

My smoke detector and then ADT alarm went off because of smoke from my broiler. I called ADT and spoke to Christine to have ADT contact the fire department to let them know it was a false alarm, which she did. She then walked me through the process of getting the alarm reset because, frankly, I was clueless. Christine was knowledgeable, polite, and infinitely patient and I am really pleased with the service I received.

I decided that I needed a security service and chose ADT because I knew it was a reliable company. The installation team was great and highly efficient. The features of my service package perfectly met my expectations, providing everything I needed without any extra additions. Although I might consider adding some features in the future, the current setup is sufficient.

Too bad I can't give zero stars. Stay away from this company. I had repeated instances of their system triggering an alarm for no reason in the middle of the night. I spent literally hours with customer service reps (many clearly overseas), onsite technician visits, and installation of new sensors. Bottom line problem continued to occur to the point I could not use the system and was forced to cancel and spend $2 grand for new system with another company. ADT's response: charging me an early termination fee because they had offered to send yet another technician out and I finally refused.

I first heard about ADT Home Security through a friend who had their services years ago. After researching the company, we knew that they were a reputable choice. Our interactions with the sales representatives at ADT have been positive. Every time the alarm has been triggered, they contact us immediately, which has been a great experience. The features of our service package have met our expectations very well. Overall, we are satisfied with ADT.

My experience with ADT began when they took over from our previous security system provider. We had to do a complete equipment switch, but everything went smoothly with the installation; the installers were efficient and caused no issues. we had them replaced everything we had, so we were already familiar with how to operate the new system.

I had a disappointing experience with ADT Home Security. Initially, I chose them because they offered the cheapest option. However, I already had Ring and they tried hard to sell their doorbell cam, but I didn't get that. Another thing is I previously worked in the department of defense security space and I found the sales representative to be lacking in knowledge. That also goes for the installers. Moreover, they disregarded my preferences regarding camera placement, insisting on incorrect positioning, like facing my neighbor's house instead of my own driveway where it would've faced my house and my front yard. I wound up having to take that camera down and now it's sitting here in my garage.

I have been using ADT for several years, and I am very pleased with their services. I switched to ADT after seeing their signs around town and speaking with a local sales representative who was very sharp and didn't try to flimflam me. We had an honest conversation. When an installer came in and set us up, we encountered a bit of trouble with the initial setup, but ADT resolved the issue quickly.

My experience with ADT Home Security has been very positive. I've been using their services for about a year and a half now. I was familiar with ADT from their signage. The interaction with the sales representative during the purchase was very good, and the installation process went smoothly as well; everything was explained to me. In the time I've had the system, I haven't encountered any problems. I especially appreciate the brand recognition that ADT brings. Everybody knows what it's like. While I don't have a specific favorite feature, the overall service quality has been excellent. I would highly recommend ADT to others.

My experience with ADT Security has been quite positive. I initially chose ADT because they offered the most affordable option at the time. The installation process was seamless, as they completed everything in a single day. I've been using their service for about 3 to 4 years now and would definitely recommend them. The system's quality has been satisfactory, and I haven't encountered any major issues. We did experience a slight malfunction with one of the sensors, but ADT quickly resolved it.

My experience with ADT Home Security hasn't been great. I've been with them for about 20 years and initially chose them to avoid the hassle of switching to a different company. While my interactions with representatives have been fine, I feel the service is a bit outdated. There's not a lot of features. Overall, I would rate my experience a 2 out of 5.

I've been an ADT Home Security customer for over ten years, primarily choosing them because I noticed lots of their signs around the neighborhood. Throughout my time with ADT, I've had minimal issues. The only technical hiccup I faced was a battery outage a few weeks ago and I had a hard time trying to figure out in the house which one it was, but it was resolved after their email assistance helped me identify the problem. I got a lot of emails wanting to know if everything was all right and I said it was.

We have tried cancelling our ADT since December 2023, and until now they are still charging us. Each time we call, the agent says it’s cancelled and we shouldn’t get charged anymore, but the charges keep coming. One manager even refunded us the amount they had taken out after our original cancel date in 2023. They are still taking money out. I cancelled them through my bank and now they sent us a past due bill. We called and the agent says we have to okay the past due amount to cancel. An amount that shouldn’t be there to begin with if they cancelled in 2023 like we asked. I don’t understand their process and I don’t understand why each agent is giving us misinformation. This is by far the worst service.

We’re already so impressed with ADT and Kyle **, and we haven’t even had our installation yet! Kyle has been warm, professional, and so helpful leading up to our appointment. He made the entire process easy, answered all of our questions thoroughly, and helped us set up a new system with zero down! We’re looking forward to our appointment tomorrow and feel confident knowing we’re in good hands with Kyle and ADT. If you’re looking for top-notch service and a stress-free experience, Kyle is the person to ask for.

I chose ADT after comparing price ranges with other security providers. Initially, there were some issues with the installation; the technician didn't set up the system correctly, so another visit was required to fix it. Currently, I'm experiencing a problem with one of the motion sensors, which I plan to report soon. Despite these troubles, I don't have major issues with ADT overall.

I've been a long-time customer of ADT Home Security. I initially switched to ADT from CenturyLink after an incident where my storage unit was broken into without the alarm going off. A neighbor recommended ADT, and their service has been outstanding.

I first heard about ADT through various advertisements and decided to work with them due to the positive experience I had with their service in a previous home. Since signing up with ADT in 2016, I have generally found the functionality of the system to be satisfactory. However, some newer equipment from other companies offers more up-to-date features, and upgrading my current system with ADT would be costly.

I've been a customer of ADT for a while now, although I did leave for a brief period due to issues in getting a technician to come out. Eventually, I returned to ADT, as the service overall wasn't bad, and I've found the equipment to be quite reliable since I've come back. I'm considering adding wireless cameras at my front and back doors, but I'm not certain if these can connect to the ADT Pulse app on my phone, which I currently use to manage the system.

ADT was already installed when I bought my home, so I just took over what was there. Interaction with the sales representative and customer service at the start was fine, although I wasn't informed about the contract I was taking over. Recently, I found another security system I prefer but I'm stuck in a 5-year contract, which I've been in for less than a year now.

I have been a customer of ADT for 25-30 years, which says a lot about how satisfied I am with their service. I originally decided to go with ADT because it was a popular choice among my neighbors and friends at the time, and since then, I've always felt that they keep my home safe. Over the years, I've interacted with their customer service and sales representatives occasionally, and they have always been polite and attentive. ADT has even come out to upgrade our system by updating the keypad and installing a smoke detector, which I appreciate.

I have had ADT for a while now. They came to our home, provided a quote, and installed everything smoothly. About a year ago, another company approached us with a more attractive offer. Considering the price difference, we contacted ADT to discuss our situation. They surprised us by offering to reduce our monthly rate to half, resulting in us paying only $30 a month, which we really appreciated.

We’ve had ADT for a long time. The installation experience was good. Overall, I would rate my experience with ADT as 4 out of 5.

I have been a customer of ADT since around 2007, and my experience with them has been very positive. Over the years, I have had interactions with their sales representatives and customer service teams, which I would describe as excellent. For instance, when I had an issue with some sensors, they promptly came out the next day to replace the batteries, which was extremely helpful as I was unwell at the time and unable to do it myself.

I got an ADT security system due to previous break-ins, and I heard a lot about their services. I've had it for seven years, and initially, things worked fine. However, after my husband passed away, they messed up a service call. During the visit, they upgraded some sensors and replaced a box, resulting in a $1,300 charge I was told would be free by two different representatives. They later refused to waive this charge, which was frustrating as I couldn't afford it after losing a significant portion of income.

I have used ADT for home security in the past, and given my positive experience, I decided to go with them again for my current home. Everything has been running smoothly; the services were completed as scheduled, and there haven't been any billing issues. One thing that stands out is their life alert system. Although it took a considerable time to get a response on a couple of occasions when I needed emergency assistance, overall, the system performs as expected.

I've been with ADT for over 40 years, initially choosing them because they were a small, reputable company. However, my experience has soured over the years. A couple of years ago, a technician changed my system to a wireless one without my consent, which never worked properly. It took numerous appointments over six weeks to revert to my old system, but they lost wires in the process, leaving defective equipment in my home.

I have been a customer of ADT Home Security for many years, but my experience has been quite mixed. While there are numerous options available, I have stuck with ADT, not necessarily out of complete satisfaction but rather due to limited alternatives that I personally evaluated. One major issue is the difficulty in contacting their representatives. It's challenging to reach them, and I feel that ADT often manipulates the contract to suit their goals.

I started using ADT when I moved into a home in 2012 that already had their system installed. Being recently widowed and living alone, I felt it was a good idea to activate it for peace of mind. My husband hadn't wanted a security system before, but moving to a new place changed things for me. I continued with ADT when I moved to a condo a year ago.

We've been using ADT for about a year and a half. Initially, we chose them due to their strong name recognition. The system performance is decent. The coverage for our house is solid, but we frequently encounter issues with the outbuildings. Often, when we call customer service, they suggest we dust the sensors or perform other maintenance tasks ourselves, which can be frustrating.

I've been a customer of ADT for about seven years now, ever since I moved into my new home. Initially, there was a deal with the construction company, MI Homes, which led me to choose ADT. While I don't recall the representative's name, they weren't particularly assertive or engaging during the process.

I've had ADT for several years, and they've been very responsive. I don't have a very elaborate system and it's been the same when they installed from the beginning, but it works. I like it very much. It gives me the peace of mind of knowing that the home is secure when I'm home as well as when I'm away. There's an app that I can use to check on the system. Initially, I thought the app was a little wonky, but they've come through with quite a few upgrades. Any time that I had a problem with the app, they came through very quickly with recommendations and were able to adapt what I needed.

I've been an ADT customer for a couple of years now. My interactions with their customer service and sales representatives have been just okay. One area of improvement could be including service in their offering, as I was used to my previous service provider handling equipment repairs at no additional cost if it failed.

I initially chose ADT because I considered them top-of-the-line and felt confident in their service. However, my recent interactions have changed my perspective. About six months ago, I encountered an issue with my system and reached out to ADT for support. It was frustrating as it took a while to get a response, and the guidance provided to fix the issue was unsuccessful. When they promised to escalate my case to the service department, I surprisingly received a call from the sales department instead, who were clueless about the issue and could not assist me. Eventually, I had to resolve the problem myself, which was not ideal.

I learned about ADT Home Security through television as it's well-recognized, and with the increasing crime in my area, opting for a reliable security system became important. We are retired and at home a lot, but since we’ve been moving around more recently, I wanted to ensure our home was covered while we're away.

I recently began using ADT about a month and a half ago. My decision to go with them was influenced by the familiarity of their name, which I came across through D.R. Horton. My experience with their sales representative was very positive; they were professional throughout the process.

I have been an ADT Home Security customer for quite some time and have had a generally positive experience. We switched to ADT after our previous company went out of business, and ADT was the only available option at the time.

I've been with ADT for over 30 years, primarily because when I initially got my alarm system, they were the main provider available. Over the years, I've had to call on their installation team a few times for error messages on the keypad, and they've come out to fix the issues efficiently, even giving me tips on resolving them myself in the future.

I have been an ADT Home Security customer for a while, but my experience has not been positive, primarily because I was locked into a three-year agreement that I wasn't aware of when signing up. My financial situation has drastically changed due to a disability, and now, living on Social Security, I struggle to meet the payment obligations. Despite my request to be released from the contract early due to my circumstances, ADT was not flexible, although they did lower the price slightly, for which I am grateful.

I first heard about ADT when I moved to a different state. Not knowing the area well, I decided to get a home security system. I chose ADT because it was a name I was familiar with. Most of the time, interacting with ADT representatives has been very helpful. When I had a concern, like when my fire alarm panel was beeping at 2 AM, I called them, and they patiently walked me through everything I needed to do. They provided good customer service and were very interested in correcting the problem promptly.