ADT Reviews

The system is perfect. I never have a problem with it. I use it on my phone whenever I need to set or unlock it. Every time I have an issue or something, I call them and they fix it right away. I recommend it to a lot of friends.

Their customer service is excellent. I had a power shortage a few weeks ago and it knocked out my Wi-Fi. A very nice young lady spent a lot of time with me on the phone till we got it straightened out. She was just wonderful.

I didn't ask for help, and I don't have any problem with the system. I just turn it on or off. I don't know anything else about it and I should know more. I assume I'm supposed to read the book myself and figure it out. Other than that, I wouldn't be without the system. ADT's service has been excellent. I was disappointed that after 35 years, they didn't replace my system for free. They couldn't even get parts for my system. So, they should have replaced it for free.

The functionality is really good right now. At first, we thought something was wrong with the system, but it was us not speaking clearly into the Nest. Other than that, everything’s going well so far. I like how simple it is. If I forget to set it before leaving home, we can use the app to adjust it.

We feel very secure with it. When we leave home, we don’t worry about whether the system will notify the authorities or us in time. Since we live in a rural area, it’s reassuring to know the authorities will be notified quickly with this system.

ADT came in and did all the wiring while the house was being built. This time around, the house was already built, so it’s back to just plugging it into the wall and using Wi‑Fi. The representatives have been great. They’re always friendly and helpful.

I called yesterday and they said that I'd be on hold for 60 minutes. They should have somebody to answer the phone call and not wait 60 minutes.

The installer was nice. He was here for several hours, but he did well. He gave me his phone number to call if I had a problem. I'm gonna call him today.

But I do have a problem with ADT. My husband had ADT at my daughter's house right down the street from me. And I wanted them to cut it off down there and bring it to my house. In the process, I had to pay over $1,000 down there and they still have not cut that off down at that house. They said it would take 30 days to cut that off.

When I had this installed, I paid $808.20, $43.01, and $71.34 to have my security turned on. And now, for this month on the 19th, I have to pay 808.20 on the 19th, and then I have to pay it next month and I have my equipment paid off. That's a bit much for equipment when I already had it installed at another place. I'll pay it because I've had a deal with ADT. Their rep, Karson, was good, nice, very friendly, and knew his business. He knew what he was doing. I'd recommend him.

The salespeople were not so good. They say they will do something, and then it falls through. They said they will get back to me and they didn’t. That's happened a couple of times. And I was waiting for the last year and recently this year's proposals to extend my system. And this is the case in the representative in Vegas. There was no follow-through back and I still don't have the increased security I was thinking about doing. It's not that critical, but I make a note of that. She told me to go through her and everything will be done better and quicker. But I have found that would not be the case.

The installation was a good experience. They knew what they were talking about and they explained it to me in depth. I was able to understand what they were saying and therefore, it made it easier for me.

I’ve suggested and recommended people to ADT in the past. If they were looking for something, I would tell them that they should check out ADT because they’re a very good company. Their rates are very competitive too and monitoring the system is very easy. It’s a very simple installation, simple equipment and easy to follow. It’s less complicated, which means it’s less apt to run into problems.

I work 12 hours a day and I don’t have time to fool with this mess when it goes down. I didn’t even pay my first bill yet, so I wasn’t expecting to have problems yet. So, that’s why I’m frustrated with ADT. I keep getting these things saying I’m offline, they’re not monitored right now.

When I’ve been having all these issues, they said they’re gonna get a technician to talk to me and see what’s going on. When the technician finally called me, we got disconnected as she was starting to run these tests. Then I started getting these calls from ADT saying that the burglar alarm is going off. I had the technician on hold and answered the call. Once I did that, we all got disconnected, and she never called me back. So the situation just never got resolved.

Police have been out here. The system went off one day with the garage and it was just a fluke. About 10 minutes later, it went off. When the police came, they said my front door was unlocked. I never unlocked my front door, so I don’t know if I made a mistake. They cleared the house but there was nobody in here. I kept getting all these alerts and then I get scared. I left work twice to come. I looked on my camera and I could see the police leaving out the house.

The system is great. But when we had those cold snaps after we got the system, the battery only lasted for a couple weeks and we were charging it almost every three days. Sometimes the camera doesn’t catch when people come on the property. It goes into its sleep cycle so it doesn’t waste the battery.

The Google Nest system they hooked us up with is really nice. The cameras are good. They’re not the highest resolution, but they’re high enough that we can tell details. When the tech came, he asked us what we were thinking. We talked about the camera angles and how many cameras we wanted to make sure everything was covered. It was just all-around a really good experience. I love the online tools too. In terms of customer service, there’s still some waiting, but it’s not like you have to jump through hoops. You can just get a operator fairly easy.

This company traps people in predatory contracts filled with hidden fees, auto-renewals, and shady fine print. They make cancelling as difficult as possible, and even when you think you’re done with them, they find a way to keep charging you. ADT does NOT care about your security—they care about locking you into endless payments and scaring you into submission. There are far better and more honest security options out there. Avoid ADT at all costs!

It turns out when the installer got here, there was some challenge with the equipment that needed to go in and the cost of that equipment. Not to the point where I felt like it was a bait and switch, though there was a little part of me that thought maybe there was. I was a little unhappy with the difference between what the sales person told me versus what was said to me by the installer. The installer gave me multiple options saying since it was not I expected, we didn’t have to do it. I did not want to make a decision on the spot but I felt like I ended up doing it anyway.

The sales told me there was something called the base unit. But I didn’t want it and I just wanted the pad. It was several hundred dollars for the base unit. When I was figuring out all my cost, I took the base unit out. He said that it will be on my paperwork but when the installer gets here, he’s not gonna install it. It all made sense to me. When the installer came, he told me I couldn’t install the system without the base unit. I’m really happy to have the base unit now but that left not a great taste in my mouth.

I like everything about the system. I’m 67 years old and I don’t want to be addicted to my phone but I use ADT through my phone a lot and that is a super convenience. I can arm the system and leave the house. If my hands are full, I don’t have to worry about getting out of the door in a certain period of time. And I can disarm my system when I pull into my driveway, and again, not have to worry about getting in the house with my hands full and running and turning off my alarm.

I was encouraged to go with SimpliSafe and I can go buy all these different pieces that I need. But I like the fact that this was taken care of completely from beginning to end. I also like the fact that there’s 24/7 service available if I have any questions.

The team was informative about what they were doing. They knew their stuff, and they were able to answer any questions that I had without a problem. So they were well-mannered and polite.

I feel really safe with it. Usually, going in or coming out, we get the lawn set. And my son forgets it's set, and he'll go out.

If he doesn't have time to put the code in a certain length of time, they'll call you and let you know that the system's going off. But someone entered the code correctly, so they didn't have a need to involve emergency services or the police department.

Well, I did have one co-worker who had asked me about the service and how it was. And I did tell them that it was a good service, and they were pretty much on point. If your alarm is going off, they will let you know.

I like that it can be scheduled for nighttime. We use that pretty much all the time. I think they recommend you use the stay feature when you're at home during the daytime. But we use the night feature.

The online tool is cool, and its price is pretty reasonable. I have two panels, one upstairs and downstairs, and I have a camera outside and a sensor. So my bill is about 70-something.

I did have to order some batteries, and the representative that I talked to seemed okay. The only problem I had was trying to get the battery in the unit. I had to watch a YouTube video for a tutorial.

But I was struggling with it because there was a little part in there that wasn't in the video, and I wasn't sure how to get it out because I didn't want to break it.

The battery is also a struggle to put in the security box on the wall. It's so tight to the ceiling for the sensors, and I can't get to it to put the battery in there. I need them to come and put it in. Other than that, it’s good.

Also, I don’t think there should have to be two apps. I need both the ADT app and the Google Home app, and it really should be one. Having two seems unnecessary.

When my fiancé is not home, I feel a lot safer knowing that I can see who's coming and going in front of my house using the doorbell camera. I also like that I have a back door where you have to enter a code. It's amazing. I would highly recommend ADT to anyone.

I like it because I had a generic security system. And it'll pick up people, and sometimes it wouldn't. But ADT picks up everything–animals, people, cars, and the winds. The guy who hooked it up could have been a little bit better as far as professionalism. I've been in customer service my whole life. He could have been more professional in the way he was dressed.

I was also misled about the price because they told me it was gonna be $14 a month. And then all of a sudden, the guy told me something different. It's $80. That's a big difference but I couldn't get a confirmation of who was right. I talked to them. Not only did they put in the order, but they also upsell. They need to have more clarity and provide more information. I wasn’t expecting to pay this much for it. Because right now, I'm on the budget.

The app is very easy to use. Just hit the button or touch the app. I played with it while I was trying to pay. It's simple and self-explanatory. Overall I'm satisfied with ADT.

It's very frustrating because you're in a position where you just have to go for it, and you don't get any opportunity to be able to look into other competitors. I found that really misleading but I like the service.

However they installed the front door bell and it doesn't work. We only noticed it two days later. I assumed that we'd be charged for them to come and look at it all so we just are dealing with it.

They installed an additional door sensor on my garage door because it was not properly installed. And they did some other adjustments. It's working afterward. What I learned after living here the first three months is that there are so many people who knock on the door throughout the day because it’s not a gated community.

Now their service has definitely changed from being a little more sophisticated to being really easy to use. You don't have to drill holes in your wall now to mount it. Their team came out and installed it. We have the two door chimes and a motion sensor. They were perfect and they cover all my expectations. Their app is very easy to use as well.

We travel a lot. We go to Europe every summer, and it's so easy to control the alarm system through their app. So, that's pretty nice to have.

It's been a while, and we're happy with them. So far, so good. Their price is pretty good, and the installer team that came was perfect.

The interaction I had with the sales representative was fair, but could be better. They are sometimes a little short-tempered when you go to call in. Maybe not the most attentive.

But the overall experience is decent. I feel more secure with utilizing their system. Getting the notifications that we do from the system and knowing which doors are open is beneficial.

The guy who did the installation was unsure of himself. And just a couple of months later, I didn't even have the system on, but it woke me up with a warning in the middle of the night. At first, I thought it was on. It turns out, it was just a warning that the system had been compromised.

I figured out what had happened. The sensor on one of the windows had literally just fallen off onto the floor. And so, when I called them about that and expected them to come out. But they sent me a piece of double-sided tape and told me to fix it.

That's not good customer service in my mind, especially for something as brand-new as that. I'm not dissatisfied with the system at all. As a matter of fact, I'm going to change the Wyze video doorbell that doesn't work properly.

Another complaint about ADT is that it's really hard to get ahold of somebody to get something done. It's easy to find someone to fix it and pay. But I wanted to make an appointment for somebody from them to come out and install that doorbell and another camera on the side of my house. I still want to get it done, even at that.

I'm happy with ADT. Although I have to say I typically don't even turn it on. Because I'm home all the time, and I don't worry about it.

I've only tested it once, really, and I should do it more. I do travel a lot because I'm retired. I take trips that I call my wandering eye. So I typically don't have a destination. I just pick a direction and go. I may be gone anywhere from a week to three weeks at a time.

The problem is that I don't have electricity in my garage. So, I have to get up on a ladder every two weeks to take down my cameras that are in my alley and look to the front of my house.

They have to make sure they have electricity because it's a problem for me if they don't. I just don't have it yet, but I'm gonna get it. And I also need some stickers for my window. Maybe they can put some ADT stickers in the mail for me.

When I called ADT the first time to complain about that, they said I can go down to the store and I could purchase something else. That’s telling me they don't have everything for me with the service that I’m paying for. That was a major thing for me. I would appreciate it if that could be fixed.

Another thing is I have to recharge my camera for the doorbell system. I have another camera attached to the top of my home that I don't have to recharge. Why couldn’t the other camera be hardwired in so I don't have to recharge it? I don't like having to do that. For everything else, it seems to be working okay.

The ADT service is fine. I'm content with it and it is working because all the alarms have gone off a couple of times and I got an immediate call. When they didn't hear from me immediately, they dispatched the police out. So I'm very satisfied with the service because of their quick response, which is what I was mostly concerned about.

When the installer came, I added on some items and paid there. The installation was done professionally. However, I'm having an issue right now. I can't get the alarm to disable. My wife called me about 10 minutes ago. That's the first time we've ever had this issue. So I'm not very happy right now. I need to call ADT customer service when I get home.

During the installation, he stayed here quite a while. He hooked up the doorbell, but never tested it. He left without the doorbell working. I fixed that a few days ago by myself. But the Google Nest worked. We have a door in the bedroom that goes outside. And on a windy day, the alarm was going on and off and we were out of town when it happened. So we just shut off the alarm.

And when I called them to have them fix it, they gave me instructions on how to fix it myself. I had to move the two components a little closer and get some two-sided tape. We're spending a few thousand dollars on this contract and they're telling me I got to get up there and fine-tune things. I'm not sure why the repairman couldn't just come out and check it. When something's not working after a week or two, they should come out and fix it.

The issues shouldn't have happened because we haven't had that experience before. We were very happy with the two times we used it before. But this last time, we weren't.

They have very professional installers. The last installer I had was a young, quiet, black guy who did his job and went on about his business. When I call their customer service to say that there’s a problem, they try to get on it without an attitude. The other day, I talked to somebody, and maybe they were so into their questions that they didn’t hear anything I said. But other than that, I’m glad and thankful for them and I feel safe with them.

Their system works, and that’s what I need it to do. My only issue with setup and service is actually a problem with the fire changes in Massachusetts. I’ve had the system installed for fire and carbon monoxide monitoring, but the fire chiefs still require these stand-alone systems that aren’t connected any way. But the most important thing is that ADT seems to maintain good relations with the police department. One time, I was out of town traveling and had a security break, but it turned out to be my mistake. ADT was able to get the police to come out and check. Even though it was my mistake, it was good to know that it was reviewed.

I called them a while back and asked them to replace the window sensors since we got new windows. They sent somebody out, a young gentleman, and he put the sensors in. Ever since then, we’ve had nothing but problems. I called again about a month ago and told them to send somebody out or I’m gonna take the sensors off the windows. I already paid $189 for the last one, so I said I’m not paying for this service. Somebody else did come out, and they said they fixed it and left.

When I’m leaving and I turn it on, it wouldn’t work properly. It’s saying that a window in the bedroom was open, and it isn’t. That bedroom window has never been opened. We either have heater on or we have the air condition on, and we don’t have our windows open. It was also saying that the door on the sunroom wasn't working when those doors were closed.

The last guy that came in said I didn’t have fire alarms that hooks into ADT in case something happens. I told him to put them in. I bought even more stuff and paid the cost of that service because he said I needed this and that. Now it’s saying the battery is dead and it loses the internet all the time. I’m just frustrated with it and I don’t use it. Another time, the gentleman told me I need a whole new system so I could have ADT on my phone where I could turn the alarm on and off. When another guy came out, I asked him how much that new system was. He checked my phone and told me I already have it. It’s just one thing after the other.

A few weeks ago, my granddaughter put in the wrong code, and the alarm went off. And we fixed it right away. I got a call from ADT in 15 minutes. And I said it was all fixed. Since he asked what the passcode was, and I didn't remember it because it's 17 years old we went on our way. And all of a sudden, I got a call from my neighbors. The police were there.

Evidently, we left the garage door open and there were workmen across the street who looked a little shady. And the not-very-good police from our area had one of them in handcuffs because they thought they were robbing our house. So, when I told the guy who I was and he knew who I was, I'm not quite sure why he still called the police. I didn't give him the passcode, because it was my cell phone but I answered his questions. I’m very satisfied with ADT except for that one incident.

I have been with them for around 15 years. We've had it for business and personal use. The service works great. The keypads are now touch screen. They have a lot more tech upgrades and cameras than when we first started. The system is easy to use, including their app. I like being able to turn my system on and off from my phone.

ADT is a good company that you can use. I have another home in Florida, but I don't use ADT there. I use another company and I put everything up myself. It costs about half of what ADT is. But for this home, I stayed with them. I wasn't gonna rip everything down and put everything up from a different company.

I got ADT in 2008 and I discontinued for a couple of years. I went away thinking I was gonna save money. And then I realized this is not good. And I came back but it’s not been the same. I don't know if it's because they got so big or if this is just the new normal.

I really like ADT. They’re a great company. But it's not been the most perfect experience for me as an old little single lady. The equipment isn't as good as it used to be. When I first came with ADT in 2008, I never had issues. The protection is good. However I'm not feeling as comfortable because something's going wrong. Either sensors were not working. I finally had to take the sensor out of a back room because it's a dead zone in there. I've had nothing but issues there.

The other issue is that I have to pay $59 for a tech to come out here. It does not sit well with me, especially if it's their equipment that goes wrong. I understand it's the way of the world now, but it taps my hide every time, especially if it's stuff that's going around here through no fault of my own.

And I seriously thought about finding another alarm company that hasn't gotten too big. But so far, I'm still with ADT. But I had an experience with them on the phone, trying to take care of all the things that went wrong after coming back. And it left a bad taste in my mouth.

They're always helpful. I've even had techs where I had to get on a video with technicians to try and fix the issue. And they thought for sure it was fixed, and it really wasn't. It happened twice. I got so mad when there was someone I spoke with telling me I had to pay to get here and address the issues in this house. I'm paying for this service and to have to pay to fix the equipment online with a technician really rubbed me the wrong way.

Overall, the system is okay. Unfortunately, when the batteries go out, it causes a lot of confusion instead of giving a signal. It causes a lot of hassle and it triggers the alarm. I am also a little disappointed in the extreme rate hike.

I've been having grievances for the last probably 10 months because we've been having issues with our panel. We have a history of somebody coming out every month, which results in us having to take off work to be here to deal with the problem. Out of 22 years, this last year has been a headache. However, I wouldn't want to do ADT a disservice based on this one incident. It's just a long problem. We've got a new control panel and everything, but they can't figure it out.

I have also been having problems with the system. I got the service in January 4, 2023 and I started getting problems in March. The camera was not recording. Somebody was trying to get into my house and I had to put the Ring camera. The battery is supposed to be five-year guarantee, and I've changed my battery five times since 2023. And right now, it's low battery again. I've been calling back and forth with ADT to change the device and even to cancel my services but they do not let me. They wanted to charge me because I wanted to disconnect it. I told them I was not getting the service that was offered to me. I'm not happy with the services since day one.

Two months ago, they went to change the batteries then two weeks after, I had the low battery system again. I paid $100 for the batteries. I feel that the problem was the device and not the battery. I’m not satisfied at all.

I spent 45 minutes trying to talk with a supervisor because the person I spoke with was a little rude. I wanted to explain my situation because I'm not happy. I lost income. I've been paying for these services with hardship because I don't have enough income, but I don't wanna get in trouble with my credit. But it's very difficult.

One time, I was getting my house remodeled after Katrina, and there was an issue. Somebody was trying to steal the wood in the house and didn't realize I had an alarm system already placed in the house. It went off, and the cops were notified, as well as me, and I had to come from where I was staying at the time in the Metairie location. I was well-secured and was feeling comfortable about everything because as soon as they were trying to hit that door, it was on. I had one of those systems, which I still have. It's like an alarm call that would go off so loud it could be heard in the whole neighborhood.

I also love that a representative gets on the phone and calls you. It's not an automatic service, but it's a representative, a live person. "Yes, we're calling. We received it." If you don't answer, they're going to leave a voice message.

It has not been that difficult for me to get in contact with a representative. If I wanted to call and get a battery replaced, there would be no more than a wait time of about 15-20 minutes. They've been pretty good about that, and even during COVID, they were really good with checking on the system. Even the guys who came out and did the installation have been very professional.

The only thing I ask is if they could lower their payments a little bit because I have two accounts. I trust them so much that I put it in the second house. I have recommended ADT to friends. I have a total of five of my friends who have them.

I don't know what to do. If they come out and see what he left, it's not a plug, it's just a wire. What am I supposed to do with that? I paid for the equipment because he got the camera out there, and he said that all I have to do is just plug it in. When I went out there, there was nothing to plug in because it's just a wire. I’ve never used it, and I’ve been paying for it. Aside from that, their online tool is easy to use, and I use it to arm and unarm my house on my phone.

Their mobile app gives me the ability to arm and disarm my system if I forget to do it on the way out, which is my favorite feature. I feel very well-secured with ADT. I had one incident over the past 20 years where, for some reason, the windows were jarred, and I came home, and the police were at my house. Turns out it was actually the wind and not an intruder.

As for the system overall, it works fine, except for the doorbell. It stinks. The video doorbell, I can’t keep it synced, and I've been fighting with it since I got it, even though I have plenty of Wi-Fi.

My sense of security in my home is great as long as the system is set up. But when it comes to technical problems, I usually know more than the first person I talk to, and I always have to get escalated. I don’t get immediate service, and when they escalate the issue, I have to go over the whole story again. I used to not care about time because money is more important. Now time is more important as I'm getting to be an old boomer, so it's like I don't like wasting my time going through the same story over and over and over again.

The system itself doesn’t even work. It sucks. Half the time the cameras don’t work; if it’s not the side door camera, it’s the front door camera. Right now, the front door camera hasn’t worked for three months. The last time someone came to fix it, they tried to charge me. This time, they said they would send someone once I catch up on my bill, but at this point, I’m just over it. Some of it is my fault because if I called to troubleshoot, it might work, but half the time, I don’t have the time or patience for it. I’m getting too old for all that nonsense. I don’t like troubleshooting, so sometimes I just wait until it pops back on. But this time, it hasn’t popped back on.

When it goes down, it usually takes two to three months. Now, the battery is beeping in the house. They told me I couldn’t order a new battery, and I’m not sure why. I wish I hadn't renewed it, but I did. The young lady I renewed it with was so nice, so I think that’s why I did it. But I’ll think twice before doing it again.

I’ve generally had pretty good people, until maybe a couple of weeks ago. One young lady I spoke to wasn’t rude, but when I told her that another representative had told me that if I made the $55 payment, she would match it, she acted like I was just saying something. I told her I wanted to check to make sure before I did it, and we were disconnected. She didn’t call me back, which I thought she would have, so I tried calling her back and got someone else. This representative said I had to pay $167, but I just went on and paid the $55.

It’s not that ADT isn’t important, because it is, but I have to prioritize. I’m struggling as well and need to pay my mortgage before ADT. I don’t need ADT if I don’t have a house to live in. I pay everything on time, but after my mom passed away in June, I had to play catch-up, but for the price, it’s good.

Overall, I think it’s been pretty good. We had a scenario last January with really high winds that blew a door open, and that notified the local police while we weren’t there. We had to call some neighbors to come over and take a look, and the local police came and secured the house. Everything was fine, but we were told that if we got two more of these, we’d be fined by the local county. We haven’t had any more since then.

I requested some yard signs from them and they said they would be there in four to six weeks. A year and a half later, I was still waiting, so I called them back and then I got them about a month after that. While I've never used their alarms, I know they work because I've tripped it myself by mistake.

Getting in contact with an actual person has been very, very difficult. I've left messages and never received a call back. It is also very difficult to go through the prompts to get to someone. The hold times are often extreme, which makes me very nervous, “How long does it take you to answer an alarm?”

I would tell others to be careful with ADT and to consider alternatives.

Sometimes the system will also say cellular failure and I have to reboot it. I end up rebooting the system two or three times a week. On top of that, the monitor stays plugged in all the time but it will suddenly say it has a low battery. That doesn’t make sense to me because it’s never unplugged and the batteries shouldn’t even be used.

Trying to get ahold of somebody is another issue. Whenever you try to call, you gotta go through all these robot things, and push several buttons just to talk to someone, and then you may wait on hold for up to an hour. But if you call like you're a new customer, they answer right away. I've had somebody sitting next to me and asked if I was still on hold. I said yes, and they tried to call. I told them to say I’m a new customer and they answered the phone right away. I just have them hang up on it.

I had a service tech come out and they said I had a bad signal. I’m like, “Really? I’m talking to you, ain’t I?” My phone works when I call from here to Florida, Michigan, and everywhere in between. But I'm trying to contact this machine right here in my home that's connected to the WiFi and it doesn't work. They even changed the battery, but it still shows low battery even though the system is plugged in all the time.

I spent thousands of dollars on having everything installed and all the equipment was supposed to be the best of everything. But it’s been absolutely disappointing. I could have bought several cameras off of Amazon, a Ring doorbell, and hooked it to the WiFi and had way better than what I've gotten out now.

The installation in my new house went well. I didn’t have any problems. They installed the alarms on the front and rear door. Typically, houses in New England come with a back door as opposed to a side door, which was kind of different from what I’m used to, but that’s fine. It’s just that different states have different requirements and laws. There was no problem with that at all.

They also walked me through how to use the main connection so I would know what it was. They showed me how it worked because I didn’t know what that was at one point. All the alarms on the windows and doors were fine, and those are pretty easy to see.

Their customer service was great. They called when I had several false alarms because something kept triggering the carbon monoxide alarm. It might have been the way it was positioned near the bathroom since the steam could trigger it on a regular basis. It was handled very quickly. They just moved the location because it was too close to the bathroom.

The pricing could be a little better because I’m still paying for the product, which I didn’t really understand. They’re charging me three different prices every month, saying one of them is for the equipment. I’m really upset about that. All I asked was for them to combine it into one lump sum. Instead of one payment, my bank account is being charged three different times every month. I’m not happy with that at all.

Over time, I’ve been satisfied because every so often I get a notice that my rate is going up, and they told me that every time I get a notice like that, I can just call them and they will keep my rate the same. I’ve been a long-term customer, and they won't go up on my rate at this point. I like that I’m able to maintain the lowest available rate based on my years of loyalty.

As for the features, I like that the remote app allows me to set the alarm remotely and turn it off remotely, and it alerts me if it goes off.

With ADT, I feel a lot more secure knowing I have those lawn signs out there and that my alarm will go off if someone tries to break into my home. It’s a deterrent to crime. There may be issues from time to time, but they try to work with you to resolve them. All in all, it’s a good service to have to protect your home.

I was told by the representative that I didn’t have to be present and that technicians sometimes put the owner’s name on. I told them that doesn’t sound right, especially since I was available at that time. But he still took it on his own to sign my name, which really bothered me. In that copy, I was also agreeing to different terms such as pre-billing and other things, and for an amount different than what I was quoted.

At one point, I was contacted by their vice president and told that I needed to submit five copies of documents with my name on them showing my signature. That way they could compare it to the representative who I claimed signed my name, including things like my driver's license and other documents. I said, "No, I'm not going to provide any of that to you." I don't know how many months it took or how many calls to everybody, but they finally reversed the amount, but with really no explanation.

The installation was amazing. However it was a little frustrating when we had issues. I could do all the troubleshooting in the app but when I have to call somebody, there's no one to come out and help assist. It takes upto three people to get your issue resolved.

The system’s performance is good except that the battery for our base panel is dead. Our alarm got set off a couple of weeks ago so I know the panel still works. But when the power goes out, there is no battery pack backup because that's dead and I don't know how to fix that. I was able to figure out how to change the batteries in the other sensors to get them back online, but I have not figured out how to do it for the main panel.

I feel very secure because they'll call me right away if it's going off, even when my own kids set it off. I like being able to have it on my phone so I can see exactly which door or which window because that keys in a lot. For example, my son didn’t get the garage door closed and the alarm went off after he armed it. Knowing that he goes out that door and when the alarm company called me, I knew he probably didn't get it shut all the way. So that was really comforting to be able to look at my app to see which alarm was going off. It gives us peace of mind to know that our house is secure and safe.

They should upgrade their customer service so that there's more outreach. I get going through some troubleshooting and making sure people are doing some things that they could proactively do. But when all that has been exhausted, sometimes it's nice to have someone come out and help you fix things and make the changes versus having the consumer do it themselves.

My neighbor’s system was connected to the electricity. They said they never do that, but hers is, and she's only had hers for about four years. That was a shock to me because it stopped working. And so I called them and spent an hour and a half going through to find out why it wasn't connected. They kept talking about some kind of transmitter. I thought the transmitter was outside the yard and it was electrical. Didn't realize it was a transmitter that was plugged into the wall right below the box for the controls.

That box then would come loose from the outlet. I had to tape it with duct tape to make sure that it stayed secure and didn't come loose again. I wasn't really happy about that. Since then, they've secured it to the wall when they came out about a year ago, when there was an issue with the alarm system.

However I do not feel secure with the system. The Internet is not secure. I don't have the best Internet here, and there are times when the Internet goes out or I'll get a flash on there that it's not connected. I know burglars can bypass it. I have the cameras outside and that makes me feel more secure. I wasn't especially excited when one of the boxes wasn't working and somebody had to come out a year ago. They charged me for that, when I'm already paying an extra $30 a month for the equipment and if anything goes wrong. It adds up to over $300 a year.

If I could find a system that was into electric and that type of thing would be more redundant, I would probably switch. I had to go to a couple of people to get what I wanted, and they were helpful. But I'm not really confident with the system. You never know when the batteries are gonna die, which was another thing. I had no idea that I had to change the batteries in these boxes. They never told me about the batteries until one of the batteries went out and the service people then told me that I had to change the batteries.

My friend down the street has ADT, and that's a problem she has, too. They go out and we're not home, so the system wouldn’t work. They should start beeping. If ADT could resolve some of those issues and make it more secure, then the system is good for a woman who lives home alone.

In Las Cruces, the customer service reps are terrible and not helpful. They leave me on hold, and they tell me to do all these pushing buttons. I pay for the service, so I shouldn’t have to have someone tell me how to install stuff and do stuff myself. So, that was frustrating. I would tell friends and family that they should not go with it and I don’t even know why I continue, but I do.

The beeping sound that the smoke detector is making is also annoying to my dogs and it is not healthy for them. Also, if the battery on my windows or door is running low, seeing that they can see everything on the camera, there should be notice online that those batteries are running low. If somebody’s at my front door, I notice that it’s not real time what I am seeing.

With their staff, when I say I’m calling from Montgomery, New York, all they hear is Montgomery and they would be thinking of Alabama. They would not hear me saying New York. The wait time sucks also. The time you have to wait to get someone on the phone for assistance has also gotten worse. They also need to keep the same technicians in the same area. Every time I reach out to ADT for help, I get a different technician. Sometimes, I want to call, but I don’t want to call because every time I do, it’s another man showing up in my house.

I use the app on my phone because when I am not at home, I want to see what is going on at home. That feature is very convenient. But, for 2025, my bill went up. My bill went up but nobody notified me that my monthly charges were going up. So, I’m ready to make a call to them to cancel my service because my paychecks have not increased.

The lady walked me through it, and then it still wasn’t working. But then she was like, “Well, you may have to get a new Wi-Fi router.” I said, “Well, we have not even had this router we got that long,” and she said, “They recommend to change every three years.” It’s not a old system. I was like, “You can just take that off my bill. I don’t want it. Okay?” It had been out for a little bit of time and I even had refreshed it.

So, then just for some odd reason, in like a day or two, the doorbell camera was back responding. I didn’t like the fact that if they send a tech out, they are going to charge me for it. I get it when they say we are buying the equipment. But, it’s still their products and I shouldn’t have to pay. Nevertheless, the price for doing business with them is not too expensive, and their monitoring system is easy to operate.

I’m tired of calling in, and when I call in for them to come out, they charge a person $100. I don’t think that’s right. Another thing is that on my panel, the battery went low. I ordered a battery from them, I installed the battery, which is simple, and then it lit up on my keypad. Something was tampered with. Right now, if I was in the house, I can’t alarm my house. So, I have to alarm from my cell phone. The only reason why I didn’t call for someone to come check it out was because I did not feel like paying $100 service fee again.

Also, when one of their guys called me and asked me, the plan hadn’t changed. It was like, “If I’m going to stay with ADT, my bill will still be the same.” And so the guy was like, “Oh, do you need anything?” I was like, “Yeah, I need some more stickers and a new sign.” “Okay. I’ll get that out to you soon.” That was three or four months ago and I still have not got those stickers or signs. Nevertheless, there problems are minor. Customer service is good, and I feel very safe because I also have a pit bull in my backyard with the security system, so I feel safe and well-protected.

I thought I was doing it month-to-month basis. I asked them about doing it month-to-month and I explained my situation, but they turned me over to some guy that told me that, “Yeah, you signed a contract.” They gave me a smaller discount by taking the camera and other stuff off. I might have signed it by mistake and not looking at it good enough, but I don’t think I’m going to be with them after this contract is up.

I don’t call very often, so when I call, I don’t expect it to be a huge ordeal. Because if I’m calling, there’s a specific reason that I know what it is. And nothing seems to be simple. Nobody seems to know what’s going on. And then the hours are absolutely horrific. It’s like bankers’ hours, which doesn’t help much.

The features aren’t anything that’s above and beyond what other people offer. The thing is they offer the stupid Ring thing, which I can get on my own. I’m in IT, and I got cameras throughout my house anyway on the inside and outside. So, that doesn’t necessarily do anything for me. Honestly, because of the way that they have the stupid Ring thing going through ADT, it’s super delayed anyway. So, I would have almost been better doing it direct myself. Find something cheaper.

It doesn't do anything on my phone. By the time I see somebody by the door, they're gone. I'm not sitting there looking at my phone, monitoring my phone 24/7. I tried to reach out to the salesperson because he gave me his number but he said he’s not with the company anymore.

The other ones picked up everything that came to the yard. But this one, I could have my lawn guy in the backyard and it only picks him up twice. I should be able to pick them up more than that. It should pick up when I have somebody walk in my front yard. I could pull in the driveway and it doesn't show me pulling in.

I'm a retired cop. All I want is if somebody kicks in my door, the alarm goes off. I am not satisfied with the cameras and they're expensive too.

When I have issues, I have to be persistent about getting them to come out here. I don’t like that because I pay money every month. I've been doing it for 25 years, and if I need ADT to come out, they should. I can’t figure something out, but I have to eventually. I'm a baby boomer. I can get my 5-year-old grandson over to do it.

Overall, the system works well. When they need to chew them out and change the batteries, they get a little irritated at me. But they're come out and change these batteries. I’ve got a generator so they really shouldn't deplete. My girlfriend has ADT too, and she has two cameras. Her cameras are working great. They pick up everything.

Somebody tried to talk me into going to another company last week, but I'm fine with the alarm system. As long as I know somebody's coming to my house, I don't care about the video cameras. I have a shed at the back and if somebody tries to break into the shed, the video camera does pick that up, so I'm not really concerned about anything else. They just need to DM me if somebody breaks into my house.

I started with them when I was looking for a company and I recognized their name. And it's been excellent. I've had the system for a while. Periodically, it goes off and the lights would turn the same color. And in about 30 minutes, it works again, so I don't even bother calling because it always corrects itself.

I like that it's convenient and easy. And you can take that pad into any room you want, which is very nice. I love ADT and I've never considered changing. People are nice and the equipment works. And when you call, they resolve the issue right there and then. They stay on there and help you and check back with you, and see how things are. That's what you look for with companies nowadays. And that's what you don't find. You’re not just another number. They care about you and they care about your system and your safety.

When my alarm goes off, they'll call back and check and see if I'm okay and need help. I don't know about the other companies, but I'm not interested in finding out about anybody else. I have what I need.

My yard signs split after a while. I had one part of ADT on my sign in my yard and I called and they said I should have told them sooner. They asked how many I need. They never fail. And I had a time when I was looking for something on my paper and they told me what needed to be done. They go out of their way. They know their stuff. And the minute you tell them about an issue, they know how to solve it.

All I remember are good experiences with ADT or you would have heard from me before now. Whenever I look for something in their online tool, I find it. Also, the last time I dealt with their rep was good. Something was going on with my system, which usually has something to do with the battery. Someone came out and fixed it quickly.

I’ve had good service from ADT. As a matter of fact, I also have them on that pay where you automatically take it out, and I’m not that friendly with a lot of my dealers, so I’m feeling pretty secure there. I’m gonna tell others to give ADT a try.

I was with a different service and I wanted to upgrade to ADT because of their reputation. My son-in-law and daughter had ADT in their home in Denver, Colorado as well. I was paying 30 a month on the last service but now, I pay around $95 a month. My price went up a lot and I’m locked into a contract, so I can’t get out of it.

My wife and I had a very difficult time getting her connected. I can use the app on my phone, but we haven’t had a good luck with her. We’ve had a back door issue and have tried on numerous occasions to get it corrected. They sent me new material to reinstall the magnetic device myself but it didn’t work. We’ve called them back yet they didn’t help. We’ve also had a terrible time with keeping our video doorbell working. And again, troubleshooting it and working with the person online didn’t help. Right now, I’m paying for it, but I am not getting that service. All in all, my experience has been negative.

He didn’t really explain it very well to me so I’ve just had to learn by trial and error. I’ve lived my whole life without it and it’s taking me a while to get accustomed to it. Many times, somebody comes to my door and I’m gonna open it and then I remember that I gotta turn the alarm off. I let it go off several times before I could get back and turn it off. But that was not the installer’s fault, it’s mine. And I’m not complaining about him ‘cause he was super nice while he was here.

I filed a complaint about them in South Carolina. When I called ADT, I spoke with somebody that said they can’t find the recording of the call. They were going to reduce the term of the contract they say I signed, which wasn't even my signature. It was a scribble. A couple days later, I called, and he said they found the voice recording, but I’d have to do a subpoena to do an investigation. I think they lied that they really had it. Why would I have to subpoena it?

I’m 60 something years old, trying to retire, and stuck with a bill. My mother just had passed the month prior, so I was dealing with a lot of stuff. ADT is very insensitive and all about the money, and I would never recommend them to anybody. They’re not trustworthy, and they're an awful company.

Another thing I’ve noticed is that the response time can be really slow, which is frustrating because the whole point of having the camera is to know about deliveries while I’m away or even when I’m home. That’s really my only negative. Occasionally, the Wi-Fi goes out and the system beeps, but it comes back on. It’s not a major issue.

The main reason I got it was to have deliveries show up on my phone so I know exactly what’s happening. Sometimes, this is a feature that can’t be changed, it’ll catch one delivery, but if someone comes right after, it misses them entirely. There have been times it didn’t record people at all. I have an iPhone 15, which is a good phone, and the camera is aimed perfectly with the right range. If it were a bit more responsive, it would make a big difference. Missing deliveries is really hard for me.

I like that I feel safe and can set it for nighttime. That makes a huge difference to me. I’m 88 years old and really don’t want to be disturbed. I used to work in parental kidnapping cases, so I don’t think I’m at risk anymore, but there are some strange family issues. I feel safe with ADT, and that means more to me than anything else.

I had ADT in my house before I moved to this condo about three and a half years ago, and they took really good care of me. The house was older, and the alarm system wasn’t nearly as fancy. It was a chore to keep it running because the window sensors and other components would fail. They would come out and fix it, and I felt safe as long as it was working, though it wouldn’t work well during storms. Here in the condo, I have a wireless system, and I’m thrilled. I feel safe, and I believe it would work in case of a fire. That sense of safety is more important to me than anything, though having delivery notifications would be a nice perk.

We don’t have much experience with the ADT team. I’m at a point where I don’t really know how to operate the system. It’s on, but we don’t have much contact with them. The system works fine when we use it.

Although it seems pricier at my other house, about $70 a month. It’s nice to have cameras and all, but the cost makes me think of looking for someone else when the contractor’s over.

ADT is providing the alarm system ‘cause I already have cameras. And they can’t monitor my cameras because they were installed before that partnership, which is okay. I can monitor my own cameras. I’ve been doing it, so it’s no problem.

Just recently, something went wrong with my front door sensor. I called and I had three people call me to tell me what to do to take the sensor off, which I was able to do, put it back on to remove the battery. Finally, after the third person, and it still wasn’t working. They said they will have someone call me on Friday. But I’ve done everything they asked me to do and at this stage, I needed somebody to come out here and take care of this. And so, they did.

The next day, they had somebody out. The sensor was working, but it wasn’t communicating with the other side. When the guy came out, he had to replace that piece. He said the magnet was either too strong or not strong enough. He said he had to charge me the 65 and that his boss wouldn’t change it. So, I just went ahead and paid for it. But it did piss me off a bit.

They kept scheduling a different person and it took several days. The first time, I had a young lady. She was mostly concerned with the panel and she said she was gonna make an appointment for one of the techs to call.

About two or three days later, the first tech person called. And I had to put him on Zoom and remove the sensor and then remove all the stuff they tell you to do, which I did. Still wasn’t working. And he said they needed another call. He scheduled and it took another three days later. And I went through the whole process with them. And then on the third call, third person who called said it shouldn’t take long. And then it turns out it was actually the magnet. So, I was never gonna be able to fix it anyway.

Once you buy the equipment and get it installed, the ongoing costs are way too high for what you get and for the service to have. It’s wonderful to have a call center that’s responsive if there’s an incident, but the cost is far too high for that per subscriber.

And the customer service person was snooty. They’re trained to ask the consumer a bunch of questions that are irrelevant. Once the consumer says, no, they browbeat you with a bunch of questions like considering going month-to-month. But my decision has been made. It is ridiculous. Overall, it’s been a miserable experience. I’m still waiting for a refund because when I called them they said they will put me on 30 days.

Customer service is great. One time, I had to have them come out and that’s because one of the remote sensors came off and they put it back on for me. The techs were very knowledgeable. In fact, they told me where I could replace batteries that’s cheaper than having ADT do it.

This go-around in my new home, I did everything correct. I called ADT proactively asking them what I was supposed to do and I got so many different answers. It was, “Leave the equipment,” then it was “Don’t leave the equipment,” then it was, “Leave the equipment.” So, I was in a little bit of a stickier situation because I sold my home before my next one was built and ready, so there was nowhere for me to transfer the services over to. So, essentially, I had to continue to pay for services that I wasn't utilizing. And then it was, "Oh, you gotta get the equipment all over again because you left it. You should have taken it." But nobody told me that and I asked a million times. I've had some experiences where I felt like it was well and other experiences where it was terrible, and it's hard to get an agent on the line. It's very dismissive, we're talking in circles, I'm calling and I'm on the phone for hours on end, they keep transferring me and I gotta start all over again. But I don't wanna negate that ‘cause there have been some interactions where it's been okay, positive and helpful.

The touchpad is just sitting in my windowsill. When I set it up, I told them I did not want them to drill into the wall ‘cause it’s a new house. They said they would give me a stand to put the system on. Well, the installer didn't have a stand on his truck. Come to find out, that wasn't true. When I asked for the stand, they said I’d have to pay for it, and it would be a separate installation fee. I was supposed to have the keyless entry lock installed. The installer stripped the nail in my original one, so we couldn't get it out and didn't have the equipment, and I’d have to call a locksmith to repair what they damaged. And he tried to say that the nail was already stripped. It’s a brand new house so it made absolutely no sense. So, needless to say, that never got installed because I said, "Forget it." I’ve been telling my neighbors who are new to my development not to go with ADT, that they can get a better system with a better rate, and way better service and support unless they want to sit on the phone for hours on end and go round and round.

The only thing that I would suggest they do is to follow up with their customers. I haven't talked to anybody for a couple of years. I'm a single 50-year-old male that's not real internet-savvy. I'm blue-collar. It'd be nice if somebody would call and just go over the cameras, make sure the perimeters are where they're supposed to be, and if they had any suggestions to make it run better. There may not be, but it’d be nice if somebody would call every couple of years or annually, go over features, products that are coming up that might be of interest, that might be more than what I have and something I'm wanting.

I had a couple alarms go off by mistake, and you could let the company know. But I never had a phone call asking if everything was okay. I gave them my cellphone number and at night, I keep my cellphone off. But even in the daytime, if I had a problem and it went off, I don’t know how many seconds they want it to be off before they do notify you. I just go to the alarm system and hit disarm and put this code in again.

I already gotten a text message from a salesperson for ADT for some type of promotion. But I don’t know if they’re scam calls or not. When you send me a text message, I don’t know who that text message is from so I don’t pay too much attention to them.

I’m thinking about taking the system out. Because where I live at, there’s nothing going on anyway. And I don’t know how the thing works and how to reset it. I just had an upgrade on my cable TV for faster service and I didn’t know it at the time. I had to pay a technician to come in from the phone company to come in and try to reprogram it. When you get an upgrade on that system, you gotta put a whole new password in and the code words. And I didn’t know you had to do that to the alarm system too for it to work.

Another night, it came on with an alert but because it’s not set up correctly, the alarm didn’t go off. The red light came on and said something about a cellular phone. It doesn’t work that well. No one’s ever came up to check the system out. I know a person across the street here has a different system and every year, they come up there. They send a technician free of charge. And they go over the whole system with the homeowner to make sure everything’s working like it should. But with ADT, that’s not one of the services they give you.

I’ve got an app on my telephone and that’s what I use. But I’ve never turned my system on when I’ve been away. If I go away and leave the house, I don’t even have my system set. The only time my system is set is when I’m at home.

The performance of the system is excellent. Recently, I accidentally hit the panic button on my key fob. I got a call immediately from ADT to make sure everything was okay. And before they would let me off the phone, they asked for my code word to make sure they were talking to me.

Fortunately, we’ve been here just a little over three years, and we haven’t had any attempted break-ins. But we’ve had a couple of false alarms where my wife will open the door and forget to disarm the system. And they are very quick to call and respond. Once, the police even came out.

I love the notification of any door opening that has a sensor on it. We have the front door and two doors leading from the basement. All three doors have a sensor so if any of the doors open, it’ll say, “Door one open.”

I would definitely recommend ADT to friends. It gives us peace of mind, that we set the alarm, and we know that if anyone tries to get in, that the alarm is going to go off and that ADT is going to call. And that if they don’t reach us, the police are gonna come out. I know that if something did happen, we would have immediate assistance.