ADT Reviews

I'm new to the neighborhood, and when I was taking a walk through my neighborhood, I noticed that there were several signs of ADT in the yards. I talked to a couple of the neighbors, and they said they've been very pleased with ADT. I went by that and got ADT as well. It seemed like the rep who came was a little rushed and didn't go down everything with me, but I'm pleased with what I have. The installers were friendly and respectful as well. They explained what they were doing for the most part.

My experience with ADT has been nothing but a headache. Every single time there’s an issue, they demand I reset my password — over and over — as if that magically fixes anything. I’ve had to create so many passwords I’ve lost count, and nothing ever actually gets resolved. Their contracts are ridiculous. You get locked into a long-term agreement with essentially no way out, even when the service clearly isn’t working. They’re more interested in trapping customers than keeping them happy. The app is unreliable, too. Tech issues, delayed notifications, features that don’t work as advertised… pretty ironic for a “security” system that can’t even reliably notify you of anything.

I've had ADT in my home since October of 1987. I remember it well because 30 days later, somebody broke in my house. However, we didn't have any contacts on the outer back door. The installers only put them in the upper entry door into the house, so the intruders were able to knock my door off the hinges. We didn't think we needed it because we had two 2x4s going across the back door, but they got in there. Needless to say, we had to add on stuff. I have wireless sensors on the doors, but I still, in a couple of years, am gonna upgrade the whole house to wireless. I wanna be able to have the remote in my hand so I can just turn the system off in my hand.

The last owner of our house used ADT, and it was recommended to us. We continued on with it and it's great. Customer service is fantastic. I love ADT and would recommend it.

I’ve been with ADT for four years now and it functioned 100%, so far. I like the convenience regarding the security that ADT gives. It provides a notification in case of a break-in.

I had ADT in Nevada, in Michigan, and I have them now here in Virginia. To date, I'm very satisfied. I've had lots of people come to my door, looking to give me a security service, but I turned them down. I pay ADT a service fee every year, but I don't mind. It keeps my alarm systems sharp. ADT operates through a telephone line, and once I disconnected myself from their services. I called them and they sent someone out within a couple of days. I also had another issue, and they fixed it to my satisfaction. In fact, they just came out and updated their service a couple of days ago with the phone line. One time, my motion stopped working for some odd reason. ADT sent a guy out here almost immediately after I called them. He replaced the motion detectors because there was something wrong with them.

I've had ADT for 10 years. I had switched at one point but that company went away. So, I came back to ADT. I've been happy with them. I like the monitoring and responsiveness.

I have the protection plan with ADT and I had an issue with a false alarm. It was a window sensor that was the problem. The tech came out, diagnosed the problem and found it. Took him a few minutes, and there was a wire that was loose or frayed, and he taped that back up and that solved the problem. The complaint that I have, though, is not with the tech, but prior to him coming out, I called and they assured me twice that there was gonna be a 59.99 service fee and they’d put that on my next bill.

Small business owners, please read this before signing with ADT. I paid ADT over $5,700 for a commercial security system — including $3,075 upfront and almost two years of monthly payments even after my business closed and I wasn’t using the service. When I could no longer afford it, ADT demanded 90% of the remaining contract (about $1,600) as an early-termination fee and refused to fully waive it despite my financial hardship and spotless payment history.

Can you call on the phone, they don’t tell you anything about how much it’s going to cost. They did tell me that I was eligible for “free installation.” Technician came to the house, quoted me a price was way too high for me so I told him, “I didn’t want to do it.” He finagled the price and got it down to $51 a month plus the cost of the equipment. The contract looks like it’s zero for installation. So I signed it. I called customer service after they charged my first bill for over $100. I called customer service, she told me that “You signed it, nothing I can do about it.” I sent them the agreement, they’re supposed to get back to me, and never did. The salesman that you deal with when you call, I’ll tell you anything to get the salesman in your house.

While my experience with ADT's services since 1996 has been satisfactory, their business practices are questionable. Despite guaranteed contract pricing, the monthly bill was consistently increased. This required repeated calls to their customer service for correction, a process that became cyclical. By the time I terminated my service, I was paying double the rate of their competitors. The exit process also involved an unexplained $53.00 charge, which I paid just to finalize the separation.

Dealing with this company has been less than pleasant. My wife purchased the account, and of course what was mentioned over the phone was all the "bells and whistles". The prior security equipment from another company that we had couldn't be used. We were told that we could. My wife was informed of the service contract at the moment of installation. There has been multiple occasions of cameras not working, and most recently billing problems. If you don't provide access to a credit card for payment, it's like pulling teeth to pay your bill, and to have your payment credited to your account!

UPDATED ON 11/7/2025: There has been no communication from ADT.

I canceled the service after 3 years with ADT. The reason is I am moving, I don't want to give them my new address, but they kept pushing for it. They gave me a hard time and passed me around. A representative lied to me that the account could not cancel and pass me to the other department. They eventually resolved it, but the process shouldn’t have been this hard or unpleasant.

This is by far the worst company I have ever worked for. It’s like pulling teeth for them to honor what they sell you on. Believing I have 30 days to cancel and a 3 year contract and calling 6 days in to cancel to be told it’s 3 days to cancel and a 5 year contract is OSBURD. Tiffany S from customer relations is a DISINGENUOUS HUMAN BEING who’s callous. And after speaking with the legal team I never should have been able to get a contract with ADT. This is pitiful and they prey on veterans and new home buyers. Look up reviews in multiple places, I promise there are worst reviews everywhere else.

I am very disappointed with my experience with ADT. My account was debited twice for the same payment, and I was told that I would receive a full refund of $154.28. Later, a representative said I would only get $119, and when I followed up with a manager, he assured me that I would receive the full amount back. However, I have not received the $119 or the full refund that was promised. The manager mentioned that the system had generated a fee, but this was before I was told that the full amount would be refunded. Since then, I’ve been given different answers each time I call, and none of them have been honest or consistent. This has been very frustrating and unprofessional. I trusted ADT to resolve this issue fairly, but the lack of accountability and transparency has been disappointing.

We had an alarm malfunction. ADT was easy to contact and they were a good help in helping us over the phone. I also like that we have the sign outside that tells people we have the alarm. We’ve had it since we moved in. It gives me peace of mind.

I asked ADT to come and put a box in my bedroom because I couldn’t hear anything upstairs. The system is easy to use and I have only had one trouble with it one time with the five years that we have them. The price is worthwhile. We’ve been very happy with it and I’m glad to have it.

That said, their customer service is helpful and communicative. When my camera wasn’t working the other day, a technician was able to guide me through it over the phone.

Horrible horrible company to have. My alarm panel went haywire and kept going off and sending out a silent alarm. Tried to get it fixed and they wanted a $60 service fee and another $60+$100 to replace a panel that went haywire. The tech showed up early while I was at work and nothing could be done. I told them when I could be home. The woman told me ”Well people take off of work to have service done.” Ya hell no. Called again to have a tech come out last week for today October 30th at 430. The tech showed up at 2:45..and they want an $800 cancellation fee. Don’t use this company.

Keep away!!!! They don't live up to their end of the contract and try to make you pay for equipment that is under warranty and charge you a trip fee!! Worst part is that you have to pay the techs LABOR time that HE will determine!! ARE YOU KIDDING ME!

Scan all material closely. Record the meeting, if possible. The original salesperson, despite redundant verification of equipment discussed, routinely verified the same cost to me. Come the installation day, I discover she cut approximately $800 of equipment & labor from her original amount. By that time, cancellation would trigger hefty cancellation fees. ADT has not replied to inquiries.

I called to cancel ADT after 10 plus years with them. We got new windows and I needed four window break or window tabs for protection on our new windows. They were going to charge me $600 to put these on. So we went with a different security system. When I canceled one of their employees whose name I will not reveal told me he'd give me 25% off my cancellation fee. I got Bill today and there was no 25% off. I work my way all the way up to corporate and no one would help me. So not only do they charge an atrocious amount of money for stuff but they also don't keep their word.

I’ve had ADT for over 20 years. They were Protection 1 at first, and ADT bought Protection 1 out. I chose them because of the price, and if it's not broken, they don't fix it. I had no problem with them. They’re excellent. Great company, great service.

We’ve had ADT for a long time. Our system’s been working great. So, we haven’t had to use their customer service. Everything's been working, and we haven't had any trouble with it. It's doing a good job.

I had ADT previously where I lived in Portland, Oregon for about 20 years. And I moved to Indiana. I have a home there. Well, I work back and forth in Portland, and I live in Indiana at Crown Point. So hoping to have the same service that I had here in Portland.

I previously had ADT. The package does meet my expectations. I have alarms on all my windows, the back door in the basement, my back door on the first floor, and my front door. I guess all of them are my favorite because I never have a problem with them.

I used to have ADT a long time ago. And then, I switched to Vivint, but I went back to ADT. Vivint kept losing power, and I had to always have somebody to come out. I mean I kept moving service when something was happening.

About a couple of weeks ago, the representatives helped me out and they were very professional.

I had ADT a long time ago, then we quit using any security service. We started using it again because of State Farm. State Farm has a program that works with ADT.

I like the system and ADT’s response. The quality is very good and the cost is fine. I would recommend ADT.

Trouble customer service with foreign ask for supervisor won't let speak with one look for another company for both my house all my all of my equipment is mine. And I think I'm going to a better service and a better provider. I'm sick of y'all. I reported a Better Business Bureau. Y'all the terrible service y'all used to be better than what y'all are. Y'all have got so terrible since it's terrible. I'm going somewhere better. I'm gonna find somebody better than y'all.

I just saw ADT advertised a lot and know my neighbors have it and were happy, so I said I’ll do it too. I wanted the house protected. I like that someone calls if I accidentally trip it while going out with my dog. There’s a response very quickly.

It’s not been quite a year yet with ADT, but I’ve had no problems. The system is doing exactly what it needs to do and working very well. ADT is excellent and very responsive. I would recommend them.

My experience with ADT has been fine. They call me when the alarm goes off and we’re not here. They call after to make sure that everything is all right. They are very understanding, very knowledgeable, and very on top of things.

I’m very pleased with ADT. Years ago, I had another security system and I wasn’t happy with them. It was my daughter who recommended ADT. She was here when they put it in.

Over time, ADT’s equipment does change, but it’s still the same basic idea. I haven’t had any issues with it other than just replacing batteries. What impresses me most about the system is the ease of use.

Every time I call ADT, they’ve been very professional and helpful. The installation team did a wonderful job. My house is totally protected now.

I’ve had to reach out to ADT a couple of times once for a sensor issue and another time for a Wi-Fi connection problem with my panel. Each time, I was impressed by how quickly someone answered the phone and scheduled a technician to resolve my issue. In a time when so many companies rely on automated systems and AI, it’s refreshing to call a company and actually speak to a real person right away. There were no endless prompts or frustrating loops just prompt, professional, and caring customer service.

ADT almost lost me as a customer. The alarm was working fine, and then all of a sudden, the cloud link went out. I called up and the rep said they’ll fix that over the phone. They tried but couldn't do it. The rep then said, “I'm gonna have a higher-level call you within 48 hours.” A week later, a guy called and said, “I can't do it. I'm gonna have to give it to the supervisor.” We went four weeks horsing around with it until I finally said to them, “If it doesn't get fixed in a week, kiss me goodbye.” They said they’ll send a tech out there.

I first heard about ADT on TV. I’ve been with them for three years. A guy came out and looked at where he wanted to set things up, then walked me through the whole process of what he was doing. ADT is a great system. Go ahead and get it.

I had a good experience so far, but the battery for the whole security system keeps going low. ADT said, the battery should build itself back up. I see that it’s happening, but it’s irritating.

A friend connected me with ADT and it's been great. Installation was professional and didn't take long. Customer service was perfect. That time it had gone off, they contacted me right away so I know it works.

I got the cable system from ADT and I've had them for 25 years. I like pauses and being able to see the features on the monitor. I want the monitors in a pause, which everybody was doing back in the day. However, I would like to have the monitors in my bedroom so I can look at them when I'm there. The price is not too high, but it's keeps going up. It's also not easy to change my system where I can upgrade it.

I’ve been with ADT for six years. We use the video camera, giving us a view of our front porch. That's the main thing we check every day, throughout the day. ADT is doing what we wanted them to do and we're not having any problems. When we do have one, it's easily resolved.

We had an alarm problem a couple of weeks ago where we accidentally tampered with the carbon monoxide alarm. It went off, and we didn’t know what it was. We contacted the fire department, and they came out and couldn’t find anything. We then contacted ADT, but they never called us back. Other than that, the cost is too high for what they gave us.

ADT had to come and put a different panel on, and that fixed any problems we had. The installer was great, and everybody I dealt with was fine.

Every time I need something and I make a phone call, it's good service. I find that ADT has people speaking Spanish too. It makes it easy for people like me. I always tell people they're the best. A couple of my friends, somebody broke into their house and they don't have one, so I said they need an alarm. I feel safe to have it. It’s good service for the price. I have nothing to complain about. I love it.

I've used ADT in four different houses. I’ve enjoyed their service. I keep ADT because of the easy way to set it and take care of it. When there's something wrong, they come out right away. That's why I continue to use it for so many years. It's definitely a good value.

We just moved into a new house so we needed a security provider. A guy from ADT just came to our door. He was good, but I wasn’t happy with the installation team. They came and tried to sell me a whole bunch of stuff. I was ready to leave ADT because I don’t like being pushed. Other than that, my experience with ADT since then has been good.

The ADT system is reliable. It definitely gives me a greater sense of security. The only problem I’ve had in the last year since I got the system was one of my cameras went out right after a year, and they had to replace it. But they replaced it for free, so it didn’t cost me anything other than a service call to come out.

I have been with ADT since 1995, and I’m satisfied with them. I also don’t have a problem with the functionality and the performance of the system. I like my alarm system.

ADT has been around forever, and as far as I know, they seem reputable. So, I signed up with them 10 years ago. And the installation process was easy. I have no problem with them. I’ve only had to call them twice, and it’s been convenient for us. They answered, and they helped me the best they could, and I’m fine with that. They were easy to talk to. Their price is also not high since I use them every day. So, I can rely on ADT, which is important.

ADT is a good system to have, and I’ve told a few family members about it. I like the fact that I can arm and disarm it using my phone. Three weeks ago, it started malfunctioning on its own. We called up ADT and the agent walked us through changing the batteries while on video call and it’s okay now.

I got switched over to ADT after they bought out my old company, and I haven’t noticed any difference. It’s been more or less the same for me. But I’ve been able to talk to customer service, and it went very well.

ADT has increased their price a couple of times. They charged me an arm and a leg for batteries that I recently needed.

I usually find somebody knowledgeable and helpful whenever I go down to the ADT Branch location here. I have had no problems changing and upgrading phones. They usually handy any false alarm quickly and without any difficulty. I’ve only had positive experiences with ADT.

I didn’t call to address it because by the time I noticed the issue, it was the weekend and I was leaving my property in Florida on Monday morning, so I never got a chance to take care of it.

I’ve had ADT for a couple of years and had good service with them. They respond very quickly.

I already had my own smoke alarms in the house before I had ADT’s alarm system put in. So, I had double duty. I took all of my old ones off of the wall so that if the buzzing went off, I know it’s ADT.

I have been an ADT customer for over 20 yrs and I have to say although their products are decent, I rate ADT and its customer svc to be -10/10. Their customer svc depts are too siloed and very deceiving. On many interactions with this company and it's depts, I have been transferred up to 7x's to get any resolution resulting with me being further frustrated, unheard, problem unresolved, and me angrily hanging up. Even their own Sales reps and installers complain about the difficulty dealing with their company's customer svc depts. Regarding pricing & billing, I experienced unexpected charges, difficulties cancelling contracts, and feeling misled by sales reps.

ADT technicians refused to fulfill the agreed-upon contract, leaving half of the equipment we paid for uninstalled and undelivered. ADT refused to enforce the contract. We cancelled our account, and got to pay for 30 more days while they "processed the cancellation".

Lied to me about the contract. Said I could cancel anytime and just be responsible for paying the equipment. Turns out, that was a lie. Dishonest business is their specialty. They want you to pay them for 5 years no matter what. No customer support. The cameras suck.

System set up in February, neither system or equipment has worked properly yet ADT still took autopay out of my accounts. Spent over 200 hours trying to get it resolved and scheduled multiple appointments for techs to come to my house to fix service and equipment, their technicians never called or showed up. Tried to cancel contract per 6 month guarantee and was scheduled a branch call which was cancelled by their social media person because I posted a bad review giving honest information about my experiences.

6 years with them and their service got worst each year. We had issues the last 2 years with no success to have them solve the problems. Today we tried to cancel our account. Before addressing the issue they tried to up sell us. After agreeing to have someone look at the equipment Rich* mentioned nothing would change until December 2025. We were made aware our payment changed monthly to an increase and were not notified my mail nor email. We logged in and view each statement and nothing was stated there. This is beyond unprofessional. Two of the cancellation reps pretended they could not hear us when we declined extra services! Do not sign contract!! So disappointing!!

As a customer for nearly one year, here is my honest review of ADT. Overall, the system is not worth the cost. I constantly have to troubleshoot the cameras mainly the camera outside my garage. ADT promotes better service because their equipment is hardwired, however, this is not the case. The system still heavily relies upon WiFi. New homeowners be warned, the salesman will pop up and try to sell you this system. DO NOT FALL FOR THE TRAP. You are better to go with a more modern company that is DIY install. Also, they push a 3 year contract, and pressure sell you into signing up within 48 hours so there little to no time to cancel. I would never recommend to anyone to sign up with ADT.

The sales reps entered through a 5ft tall privacy fence clearly to keep people out. He claimed someone was supposed to call me to notify me they were coming out… no one ever did. He entered onto my private property without permission, he accidentally let a very expensive dog out of my yard because they entered without permission, he was aggressive with sales, and he became rude when I didn’t immediately sign up for service. I would not recommend their services. I’ve also read reviews about reps lying and there are hidden cancellation fees and up-charges. Based upon how I was treated today I would never recommend this company.

THE ABSOLUTE WORST THIEVES!!!!! My system has been down since MARCH 2024 and they have done NOTHING but brought my bill from $59.99 to $19.99. They then had a technician FACETIME me (be so for real, I pay you guys to come out not for ME to fix it..) and then never come out after seeing it was shot. During my discussion with customer service, I was informed my bill will be brought down Dec 5, 2025 to $4.99 IF IT IS NOT FIXED? So you're telling me you are already planning for it to not get fixed..... so essentially you are just going to take my money and turn the other cheek. I was then informed that I LEGALLY have the option to cancel my contract due to them not holding up their end if it continues.

ADT has been wonderful. I’ve known them about 35 years, when the company I worked for installed an ADT security system and I was in charge of it. Since then, I’ve used ADT for two of my own homes, and my parents also use their home health monitoring system. Their prices are appropriate, especially when I compared to family and friends who didn't talk to me before they got other services.

My experience with ADT wasn’t good. I was told from the sales guy and the technician that I can use my compatible equipment (lights, door locks, thermostat and garage door) with the ADT equipment. Once I signed the contract and he took down my old equipment, he told me ADT doesn’t use third party equipment. So whatever they promised before I signed they didn’t honor it and basically said too bad. I tried a couple of times to cancel by phone and it would cost me $5000. I also ask for the taped conversation I had with the sales person and they won’t give it to me because they know they are wrong. Don’t trust ADT.

I would give them no stars if I could. It’s a long story but the short version… I canceled before it was even set up because of poor customer service. I received the email for the cancellation on sept 25th and I had three people say they would send a return label and I have received nothing. (That’s after about the 4th call and fifteen times being transferred and three hours on the phone.) Then you took money out of my account without consent because you guys weren’t doing your job. It’s not my problem that you have not received your equipment back. You charge me equipment fee and then today you charge my accounts when I do not have your service. My credit card will handle your laziness and dispute the charges. I went with another company because of your lack of customer service and passing the buck because nobody wants to do their job.

ADT monitors my alarm. I had the basic price once at 30$. Then I had some sirens added on outside so they raised it to 40$, which was okay. But, I thought it would be just me paying for the installation to put it up, and not having to raise the rate per month.

I've had ADT for over 18 years, I would have thought they would treat long-term customers better!! They seem to think they have free reign of pulling funds out of my bank account. My bill was $166. They pulled $266!! A predatory and unethical practice. Stay away from ADT. I'm looking for another security company right now.

It took me several months to finally get a tech to come out and repair my alarm system. I can't wait for my contract to end. I should have known better during the initial installation. I ordered exterior cameras and the works but only received a doorbell camera that required batteries. I never received the package I requested and strangely enough, the cost did not decrease. The rep charged the same price as quoted for the full system package. A total scam of a company.

I would give 0 star to their customer service if I could. I submitted a free quote request on ADT website, and couple mins later someone (claimed to be from ADT) called me. After exchange of info and set up a free installation quote, she asked me the credit card info to process the booking. Hours later, I found a charge of $210 from SafeStreets on my credit card. I googled it and called ADT right away. The customer services were extremely rude and kept saying that since you signed up with SafeStreets, you can't sign up with ADT for 90 days. Geez, I haven't even signed up anything yet. My question was why SafeStreets acquired my contact info when I submitted a free quote on ADT website. They must have security leaks and I asked them to flag the issue to their IT. He just kept saying that no one is going to solve your issue, no matter who you talk to.

I’ve been happy with ADT all these years. The system has generally been terrific. However, I’m having a hard time right now because during the night, it loses contact with the internet, and it makes an annoying beeping sound. Someone called me, but he only did what I do when it happens and it only works for a couple of hours, but then it’s back making that sound again. This is the first problem I’ve had since 1989 that’s not easily solvable.

I had an issue a couple of weeks ago with ADT. I called their customer service and they resolved it right over the phone very easily. Their people are good. So far, I’m quite satisfied with the package I had from them. I’ve been with ADT for about 2 months. I use the phone app to control my system.

I rarely leave reviews, but my experience with ADT's customer service was frustrating enough to warrant one. From long time wait time to being transferred repeatedly from robot to robot without resolution, only to be hung up on at the end of the call, not speaking to no one.

My experience with ADT Security Systems has been nothing short of a nightmare, marked by malfunctioning equipment, incompetent service, and a callous disregard for customer needs—especially for my elderly mother, who was repeatedly disturbed by their faulty system. It really began several years ago when ADT acquired our original security company, “Protection One”. But the last straw—two months ago, our ADT security system began malfunctioning when the smoke detectors started chirping, indicating low batteries-a loud chirp approximately every 60 seconds. We replaced them with known, good batteries, but the incessant chirping persisted. Worse, the system began triggering false fire alarms at 2:30 AM, randomly, jolting my elderly mother awake in a state of panic.

They made me require a security system because I live alone. And when I first got it, the first couple of months, I had a few problems with the service, but ADT straightened it out. They compensated me for that. I had paid for two outside cameras and the electrician never came by to hook them up. I had to call them back and tell them that I was gonna send them back because I was paying for a service that I wasn’t getting.

We had ADT first in our business and now in our home. We’ve had them for years and years. They’re very dependable. The man who came to install it in our home was very good. When I’ve had to call a couple of times, they were very helpful. The system performs great, and I like the fact that I can set it and I feel secure. We have a very good experience with them and we have no complaints.

My husband heard about ADT, and I knew some people in the area that had it. We’ve had it for at least 8 to 10 years now. Before we got ADT, someone broke into our garage and took a lot of tools and stuff out when we were both at work, so my husband decided to get it.

Moving into the house seven years ago, ADT was the alarm system they previously had. When I wanted to put it in my name, it was pre-existing. Everything was good. No complaints. I would say that I had it for seven years or more, and I haven’t had any issues with it at all.

ADT reps were walking around my neighborhood. They were friendly. Customer service is decent. I don’t talk to them very often, but I’m pleased. They answer my questions, and if I need my password reset, they’re able to do that.

I just bought a house, and I wanted a security system so much that someone introduced me to ADT.  He told me that he worked with ADT and that it’s a good company. And his customer service was excellent. They were supposed to come one time to fix something, but I wasn’t home. So, we had it a little late because they took so long to come. But it was okay. I’m not gonna blame them for it.

I was a customer of theirs for 27 years. I upgraded my system from wired to wireless because I got rid of my home phone and I tried to cancel but the high-pressure and they said they put a new system in for free. They did that and they also I was questioning. Do you service your batteries? They said yes for free. I called to get them replaced and they said it would be $160 so I don’t need them anymore. I have a new security system with cameras, but they charged me more months that I haven’t even come up yet so they are super hard to get rid of these bums. I am retired and I don’t need their headache.. My recommendation is do not use them. I’ve never had any success with their monitoring.

If I could give this company 0 star, I would. Expensive, unreliable, they don't send technicians after 3pm (so you have to have a job that allows you to work from home or you're screwed). Every single time I've had to lose a workday for a technician to resolve an issue, they either cannot fix the problem or arrive after the (4)-hour window work they make you wait. The services and equipment that you pay monthly are leased, which means that they will take it back once your contract expires. You will rarely resolve a problem over the phone (minimum time on the phone is 1hr), so they will make you pay for a site visit. If your contract is with a 3rd party camera installation, they blame technicians for their lack of ability to fix anything. The worst experience of my life.

I have been trying to help out and talked to people about how good ADT is. We are using an app, and we can see everything going on with our system. The pricing is also wonderful, and the customer service doesn't give me a problem.

One thing about them is I can’t understand their customer service. They wanna walk me through the process when I know I can’t be walked through it. Then they argue about sending about people out. They don’t want to send no one out when I need someone. Other than that, my experience with the techs has been really good.

I used to have ADT years ago in my apartment, and I moved into my home and wanted ADT because they were really good to me. If there was any issue, I remember a water sensor went off, and they were on the spot. I’m always so surprised that any time somebody calls me, their customer service is superb. I would recommend ADT to anyone.

I had no problem with ADT. I’ve been with them over 15 years. Whenever I speak with a representative, it’s been great. The last time they had to update the panel, the guy showed up on time and it was good. It was something to do with the cell. They had to do something because it was a new cellphone.

My experience with them has been very good. Money-wise, they reduced my bill where I could afford to keep it. I was paying $56 and then they were gonna raise it. I called and told them I was gonna switch services because I couldn’t afford it no more. They worked it out for me and cut my bill in half.

I got a burglar alarm from ADT. I like the access and the sense of security, knowing that it’s linked to a system and if something happens, somebody has your back. I also like the response that I get if there’s an issue. I’ve had cameral issues and they’ve responded well. I do have to pay a bit to get something changed, but otherwise, it’s all right.

We’ve had ADT for more than five years, and we’ve been satisfied with everything. They’ve done a great job. We don’t have any problems. My husband had to call them out one time for something, but everything worked out fine.

My ex-wife and her family were breaking into the house from time to time, and they were stealing some stuff. And things were also happening outside my house. And since I’m an airline pilot, I decided to protect my house and bought ADT. And I’ve had it since December of last year. The system works better than expected. I like being able to arm and disarm it with my phone.

I’ve had ADT since I first moved down here, which would be 15 years ago. And that was because when I lived in New Jersey before moving to Florida, I also had ADT protecting my home up there. And I have no complaint with the way the system works. It’s just that I know my system has gotten old, and it’s basic. So, I would appreciate it if a technician would come by from time to time just to look at the entire system. Because I know that periodically, there are upgrades, and I’m not aware of what they are. And in speaking with some of my friends, they’re quite surprised that I don’t have any closed-circuit TV or anything of that nature in my home yet.

I've been with ADT since 2006. Some of my family members had it, and so once I moved and bought my home, I went ahead and purchased it. I’m 100% satisfied. The customer service and the app are excellent. Everything's been good. I'd tell people to go ahead, I recommend them. The price is well worth it, with all the stuff they had to hook up.

I like ADT a lot. We have them for three years now. The guy who came to install the system was awesome. He was extremely informative. He walked around the house and showed me our weak points where the break-ins could happen. He even mentioned getting emergency supplies ready, having them in a place we can get to quickly– things we didn't expect from just putting it in and say goodbye. I was very satisfied.

Ever since I bought this house over 20 years ago, I’ve had ADT in it. I turn it on every day and I turn it off. Luckily, I've never had a break-in or anything. However I cannot get whatever is wrong with their app and I can't get anybody on the phone very easily when I try to call. I have been trying to get on to the app because that's where I pay my bill at, and it's not working.

ADT has excellent customer service. I’ve had their service for more than 10 years. The technician they send out is very professional, knowledgeable, and speaks in layman’s terms so that I can understand the problem and solution. I have no complaints.

We’ve had ADT for about eight years, and we originally signed up when they came around and did a promotion, so we went on and did it. We haven’t had any problems to get in contact with the representative when we don't have to call.

I have been protected with ADT for over 20 years now. I decided to get the service because someone had broke into our home. Over the years, my experience with ADT has been excellent. They're always there. And any issue that we've had over those years, it's always been taken care of. My favorite features are arming, disarming. Everything works. It's an old system, so I don't have the camera or anything like that.

I have been with ADT for seven or eight years. My mother always had it, and when I bought this place, the system was already installed. And my favorite feature, It's just that everything's locked up and there's an alarm.

I’ve been with ADT for about 16 years. Recently, they put some cameras in on a new system. I had to go out and move all the cameras, and everything was disconnected.The customer experience is fine. When I reached out they were helpful and good when you find somebody who does know what they’re doing.

We’ve had ADT for years since we've lived in this house, in 1996. We've always felt protected. The one we have is actually an upgraded system because our first one went bad because it was just old. This one’s doing really well.

We've had ADT as a provider for 10 years now. They bought the security provider we had before, so we transitioned to ADT. The transition was seamless. Everything has been great, and I would definitely recommend them.

My experience with ADT was good. I like it. It was already set up on the door when I bought the house. So, they took it out and put a whole new thing in. I love the new system. We had a problem with the front door, but we figured it out together.

I bought a house that had ADT, about four years ago. It's very secure, and I have peace of mind. We enjoy it. My favorite feature was probably the doorbell. And their representatives have been great because they’re very easy to get in contact with, and they respond quickly.

I’ve been a customer of ADT since 1988, and my experiences have been very positive. For the first 27 years, I’ve had excellent service, so the price I paid for it, I found acceptable. Until about a month ago, the system I had in place apparently failed and needed to be replaced by an updated system. A new system was installed in early October, and I was very displeased with the installation process, and the cost was outrageous.

We had our ADT system upgraded a couple of years ago and everything’s been working fine. We haven’t had any issues with it

ADT is a good service to have. It works well, and it’s secure. We’ve had it before. Now we have a new ADT system with upgraded equipment for a reasonable price, and we haven’t had any problems with the app. And we like the service that we get when we have a problem ‘cause they’re much more responsive than when we had it before. We haven’t set off the alarm with the new one, but we did with the old one and the response time was okay. They called us up real quick to check what was happening.

We already had ADT in our previous house, so when we moved, we got it put in our new house. Everyone I talked to, from the operator who was unbelievable, the salesperson, and to the guy who helped him, they were all good. The manager and his helper were courteous and put the system where I wanted it. They came over when we set off the alarm by accident on the first day. I haven't had any trouble since then. I’m very happy with my system.

The salesperson told me ADT is gonna be cheap. When he got here, he then said it was a different price and said they could charge me 40 something dollars. I went with it because that was in my budget. I was upset, though, when I called back and the woman said that I can’t cancel for three years and that I have to pay 1,000 or 3,000 something dollars if I do. I didn’t know I had only 30 days to cancel. I’m good with it now.

I’ve always appreciated how quick ADT’s response is. The door going in the garage goes off sometimes when I open it and I’ve forgotten to turn the alarm off. The control unit is right there, so I turn it off quickly. Now, things have changed and so many things are automated. I don't get a phone call from a person anymore.

When technicians would come to do installation services, the experience was all positive. During emergencies and when I have called for assistance with a battery installation, they have also been very helpful. The plan that I have with ADT serves my needs and is working well. The only upgrade they did so far over the years was when they had to change the system to handle signals online when cellphones became real popular.

I have talked periodically with the team from ADT over the years, and everyone has been nice and kind. They always resolve whatever issue I have. I haven’t had a problem with them. My favorite feature is that everything is remote. I don’t have to touch the panel on the wall, and I can do everything on my phone.

I’ve been with ADT close to 30 years, and customer service has been good. The technician they sent was also very good. I reminded the last representative I talked to from ADT yesterday that I have tried on two different occasions where my phone number is not a phone number that they were calling on. The other number is only a number that I keep when I fax documents or when I need to find my cellphone when I put it down somewhere where I could not find it. I do not like to take calls from there and it is not a very effective means. Still, overall, over the years, I would recommend ADT.

I have had ADT since December of 23. The reason I got it is because a gentleman came to my front door and talked to me about it. And then I bought the house, and I did not want the lady that was in it to be able to have access to it. I own expensive stuff, so I want it covered and it is good for my insurance, too. The system is reliable and I can do everything from my phone. It is nice to have the ability to arm if I’m out of state. I feel good with the system in place. Check them out. I recommend ADT.

We’ve been with ADT for a year and a half. The system functions well and everything works the way it’s supposed to.

I’ve had ADT for over 30 years. I got a new house in the span of that so I got new equipment as a result. Having them is like going to the grocery store. You get the great checkout person when you have them and then when you go the next time, they’re bad. It’s the same thing with ADT. You get good technicians sometimes who understand what’s going on and then you get poor ones who don’t. It’s a typical deal but it’s nothing deal breaking.

I like ADT. It’s been a long time since I’d known about them. I’ve had them for more than five years now. They’ve come out and done some service over the years and walked me through whatever problem I had. The customer service has been great.

We got ADT after we had a break-in about seven years ago. The company has been excellent, and having them gives us a sense of relief. We’d tell other people to definitely think about getting them.

We’ve had ADT since 2014, and we’ve had no problems with them. It was recommended to us. The customer service has been very, very professional, and we have been satisfied with the company.

I’ve been very happy with ADT. I’ve had them for 33 or 34 years, since I bought the house. I live alone, so the alarm will call my neighbors if it goes off. Over the years, that’s made me feel protected. I first got the panic button because my son had violent outbursts when he was a teenager. One time, he pushed me into my room, took away my phone, and threatened me. I made it through the situation, but I had a lot of PTSD and anxiety just being in my own home at times.

We decided to go with ADT because of their reputation and we’ve been with them for several years now. I get all the notifications and everything is fine. ADT is protecting us and it’s been an excellent experience.

A young man came out to install our ADT system. He was very knowledgeable about everything that was going on. He told us exactly how to work the system, how to calibrate it, and who to call if anything goes wrong. He knew exactly how to do his job. The system functions pretty well. I like it. It lets you know every window that is protected, if something is broken, if somebody comes in, and if you left something unusual like if you left the window open longer than you normally would.

We got ADT Home Security because I decided that we did not want a firearm in the house. It was recommended by my brother, who knows things like that. The performance of the system seems to be just fine. I've had a couple of other issues, but not with the performance.

I have ADT for many years now. They have good service. I like the way the system works and the way that they provide service. When you have a problem, you call them and they answer right away. I would recommend it– couple of my neighbors have it.

I have been with ADT since June. Their technician was good. He was really friendly and was very patient with my schedule. So I would say it was over the top.

We’ve been with ADT for 5 years, and we’re completely pleased with the service we are getting from them.

I applied for the ADT service 39 years ago, eversince I've lived in Fredericksburg. Prior to moving to Fredericksburg, we had someone break into our home down in Caroline County and we just struggled after that. We were not feeling secured that's why we got ADT

DO NOT, I REPEAT DO NOT USE ADT!!! They have employees that will lie their butts off to make a sale and then those employees will get fired and then you’re stuck with the bill they promised you would no longer have!!! This company back in December 2024 told me when I was selling my house that if I relocated the equipment or found somebody else to take the equipment then they would wipe away the equipment charges, so that sounded great and I found somewhere to take the equipment but when I took the equipment there and the technician showed up, he said you don’t need that equipment. I’ll give you new equipment.

After being overcharged for flimsy service for 3 years, I had to threaten to cancel my service before they offered to fix the system in my house that does not work as well they say it does. It gets fixed, kind of! And then I purchase 6 new window sensors, that sends me through a 3 month ordeal of multiple 3-5 hour phone call their very bad customer service. I was frequently passed around because no one could help wanted to bother to fix my issues.

ADT acquired my account from Protection One without my knowledge and was unable to process my bill payment with my bank. Therefore, they sent my alarm account to a Credit Collection Agency for $1200.00, stating I void my contract and my alarm has not worked properly this year. The Credit Collection Agency is now advising that they don't have any documentation of when I went into a contractual agreement with ADT.

AWFUL!!! Paid thousands over the course I’d 3 years for my equipment. When my contract was up, and I chose to cancel, ADT informed me my that FULLY PAID for Google equipment would no longer work. I could have gone to a big box store and bought the equipment outright and had it forever. Even though I own it outright, and paid full price for it, it will no longer work once my service has ended. That’s CRAZY, and UNFAIR, and TERRIBLE BUSINESS!!! Furthermore, when the service and equipment was installed, I paid my first month upfront. When I cancelled, they charged me an additional month, when my month was paid at the beginning of the month. So, I paid at the beginning of the month when it was installed, and now, I’m being charged at the end of the month. This company is so SHADY. AVOID, AVOID, AVOID!!

Oscar ** is the best!! I have been a loyal ADT customer for 2 years and I highly recommend this company to anyone! I have had no issues out of this service! Comfort of security right from my phone anywhere!

I don't know what is wrong with this company called ADT of a thing🤔. Just 2 cameras, they were charging me $92-$95 monthly for years. I called them to cancel, but they told me they can do $34/month. I don't need them. I was scheduled for cancellation for over a month, but they are still around. All I want them to do is to cancel the sh...t and get the h..l out of my property and my life. DO NOT send me any bill, you had more than enough of my money.

I am taking the time finally - that I do not have but after MONTHS (and really in total 2 years) of the most horrific service that one would not even attribute ADT to being a company. A 5 year child could run a company offering HOME SECURITY no less with more customer attention than that I have been consistently met with by corporate ADT. This is across the board and the only consistent aspect of ADT service is the lack thereof, from Sales, "Client Care or Customer Care" to "Escalation" to "Install"- I am so surprised they are still in business and due to the fact that I have maintained my security systems for my law firm business AND home for 10 plus years with ADT it is more challenging to find and connect with a new company than to deal with these incompetent, rude, unprofessional and completely apathetic employees of ADT but Now I am at my wit's end.

In one word, my experience with ADT has been horrible. Things have gone wrong. Each time something goes wrong, they are pleased to fix it as long as they get $168. That includes incorrect installation of items that they were responsible for in the first place as well as replacing a defective battery after three weeks after installation. I will soon be canceling the arrangement with this company. The experience has been nothing short of horrific. Further, as things go wrong, as they have, customer service people act as though they are doing a great favor to come out and charge their $168 for fixing the item.

Lots of dishonest people work for ADT. You have to call many times to properly talk to anyone. If you want to talk to a supervisor- they take a message. No supervisor call you back. Long wait to get someone, charges extra money,. They promise you one deal but you get different bill. Do bait and switch. Charges you hidden cost.

I can't get a simple certificate for insurance. The first rep took 35 minutes just to send a invoice which was 5 yrs old. Next time I wasted 45 min with a chat trying to get my email address correct never did. It would repeat it back too fast and my and n was never repeated clearly. The third time AI gets it right but then I receive a link to my bill instead of the requested certificate and that link produces an error.. I'm retired and thinking about dropping this altogether. They can keep this unorganized service. Don't want to hear what I got to say you don't get my pay

DO NOT EVER USE, would give negative stars if I could-- I was provided a quote that assured me it covered everything (including the 2 additional outdoor cameras for free). When installer arrived (who was awesome), I found out that what was promised was not included in the quote, even though I reviewed the quote with the salesperson, I need to pay an additional $800 over what I already paid. I was passed around when calling to get resolved (the never let you talk to the same person). The last one was incredibly rude (Trayvon) and basically said too bad. I now understand that this is a common practice for them. Now we will see if I get my full refund.

The equipment and monitoring service function effectively. However, the process of contacting the company and resolving issues related to billing and contracts is notably inadequate. Attempting to communicate via telephone with a representative often results in being redirected across multiple departments. Each representative appears intent on:

For 10 months now, I have had an ADT set of cameras installed with absolutely zero access to them. The tech has set up appointments and repeatedly canceled. I have absolutely no way of accessing the cameras despite the fact that I’ve been paying the bill for the past 10 months. This is theft and is absolutely criminal.

Impossible to cancel. Will send your billing to collections. Worst company I have ever dealt with. I’d give negative million stars for their really bad customer service. I have had to waste countless hours waiting on hold only to be hung up on.

ADT bought the company I was with. So, I have been with them for about 15 years. The customer service was the same, and the price I paid went down a little bit. They upgraded my landline to wireless, and it seems to be working well.

Having ADT has been wonderful because we haven’t had any issues with the service, even when the alarm unexpectedly went off. The only thing is every time I access my mobile app, and turn the alarm off, it notifies my husband. To me, that’s a throwback to the 1950s when the husband had to know everything his wife was doing. But we haven’t had any problems with ADT, and the price is reasonable.

ADT was the only one I knew that existed, and the price was high, but I’ve had it for the last three years. Customer service is not the greatest, but it’s okay. One of my cameras was having problems, and they told me it wasn’t the camera, but it had something to do with my internet. I called several times until they sent someone out here to replace my camera, and everything was working fine after that. So, I didn’t have to buy an extra internet extender because I had good signal all along.