ADT Reviews

Another thing I wanted to mention is that when we asked for an appointment to reinstate the system, because it wasn’t reconnecting to the panel properly, it got taken care of, but not in a timely way. We’re not sure if they were short-staffed or what, but there was a noticeable delay between when we called and when someone could come out to fix it.

The only thing I can think of that could use improvement is if someone needs support at home, it would be nice if they could come out sooner than they did.

The quality is fine, the price could be cheaper. The only thing that I’ve had some issues with is going off repeatedly because of the batteries they were using. Eventually, they replaced them with the correct batteries, and now it works properly.

I’m planning on calling ADT about it, but I have to set the time aside. When you call them, you have to plan on being on the phone for a while.

When I upgraded my system recently, the technician who came out was very professional and explained everything about the system. I’ve also called customer service for help replacing the battery, and they were very helpful as well.

The customer service? Abysmal. I lost count of the lies I was told, particularly around integration with Google. I was assured it would work seamlessly—Spoiler alert: It didn’t. I ended up stuck with a Google doorbell that didn’t match the rest of my system, which totally defeated the idea of building a smart home. Instead of one cohesive platform, I had multiple apps, each with limited functionality. ADT’s own app is clunky, outdated, and frustrating to use. If you want a smart home, just go with Google Home or something similar and skip this disaster entirely. Over the three years I had the system, not once did ADT respond to any alerts. Not for a glass break. Not for false alarms. Not even when I accidentally triggered the system myself. They never called. Never followed up. It was like paying for a security system that didn’t exist.

And even ending the contract felt like a scam. After paying thousands of dollars—over $3,500 for the equipment—I had to call at just the right time on just the right day to even get through the cancellation process. And when I finally reached someone, the rep made one last push to sell me another service, even though I made it clear I just wanted it to be over. Then, to top it all off, he informed me that my system might not even work anymore once it was deactivated—Even though I now own the equipment outright. So what did I pay for? I’ve never been more disappointed or frustrated with a company. From deceptive sales tactics to poor system performance, nonexistent customer support, and a shady cancellation process—ADT has earned its place at the very bottom of my list. Do yourself a favor: Don’t sign up. There are far better options out there.

All my windows and doors are covered. My favorite feature is the remote control where I don’t have to go to the keypad on my way out the door ‘cause it’s on my key ring and I can just hit the button on the remote. I feel much safer with it than I would without especially since I’m by myself now. I get emails occasionally from ADT for updates, unless I call them.

Recently, I found out they took away my ADT app, and I would really like to have it back. It’s much easier on me than having to go to the website. I could just click the app and make my payment, whereas this last time I couldn’t do it. That’s when I found out it no longer existed ‘cause it wouldn’t work.

We're in a rental right now, and I have my own person to talk to because we obviously have to have the system reinstalled. And she gave me a quote for the insurance company. She sent it by email, so I didn’t have to wonder who I was talking with, the phone number, email, or any of those things. So, that was very helpful. I could just forward the email to whoever needed it.

So, I’ve been with them for 17 years, and I like their service, their products, their monitoring system, and their cameras. The price is also good for my budget. And their customer service has also been excellent.

I’ve only had one person I wasn’t getting anywhere with, and I escalated the call. It happened once. I’ve dealt with sales, customer service, and tech support without issues.

I haven’t had any problems with the performance. It never goes down, and the batteries last a long time. It’s easy to program, and you can choose which areas to arm and which to leave disarmed, especially when you’re home.

I get reports for any alarms, and they’re quick to call for accidents. I’ve never had a real alarm. It’s convenient to control the system from my phone, and my cameras are integrated with the system, which is a nice feature.

I feel very secure. They were also helpful when I set up the system, especially with how I like my outdoor lighting configured. Their setup has made me feel like I’ve done everything I can. If someone wants to get in, I suppose they could, I don’t want that happening while I’m home.

Recently, I updated their equipment since I hadn’t upgraded it in about 12 years. I did it mainly to switch to Google Nest cameras and related devices. With the upgrade, they now offer Google Nest, which lets you use an iPad to view your cameras. I like that. I can ask to see the driveway while walking through the living room, and when the doorbell rings, a picture pops up immediately and that’s nice. You can also speak to someone outside without opening the door. There’s a lot of safety features. I don’t have gas, so no carbon monoxide detector, but I do have a fire alarm connected.

The price has been fairly steady, though it went up for me with the upgraded system. They had a deal around Christmas, which is why I went for it. I initially called for a new camera, but after learning about the additional connections, I decided to upgrade since I could finance it with no added interest. That was nice.

I wanted the basic service. One thing I was quite disappointed and didn't understand was I paid $43-something for the service then they charged me a separate $20 which they said is additional for the equipment. I've never had to do that before. Some companies don't charge for the equipment and built it into the price they quote you. I’m paying $60-something and I didn’t want to pay that much.

When you sign for those things, you can't get out because you still have to make the payments. I had reason to cancel things, and I contacted my attorney. He says I can stop, but I thought to myself to get the service when I have to pay for it anyway. I just let it go for about two years, more than I had to go with them in the contract. I did talk to them about that but they said, "That's what we do." I was disappointed and that was the worst experience I've ever had with security.

The technician showed up at the time they said they would. Some of my equipment could be reused, but he had to run wires through the attic and basement. It was painless, he was a nice, neat guy, did what he had to do, and everything was fine.

It was nearly identical to what I had with another company. Basically, all the doors and windows are monitored, if someone opens one, the alarm goes off. That’s how I got it.

We could have had more, but I didn’t want all the extra cameras and equipment. For various reasons, that was more than I needed. I went with a minimal package, and it gave me exactly what I wanted.

We were paying annually with another company, and this was about the same price. I checked a few other companies, and the monthly fees were all within a few dollars of each other. Some had lower installation costs but higher monthly fees, others the opposite. The price wasn’t an issue.

I turn my system on at night before I go to sleep because I'm in the house most of the time by myself. When I push it on the one button to connect, it's taking a longer time than it used to. I'm standing there too long holding that button for it to connect. I’ve noticed it happening for the last two months.

Other than that, I wouldn't trade my service for any of them. And trust me, they all be trying to get my business. My price stayed the same all the time. And it's fair.

I like that if someone came to the door, we can see it on our iPhone. That is my favorite feature. I'm satisfied. I know with all the systems that we have, we are very secure.

I had a weird experience about two weeks ago. I had a group of people on Saturday morning, and that was the last I had on my camera. I heard some noises on the front and looked at the camera. I took the camera off the little bracket, put it back on, and looked. It was working then. Later when I checked on my phone, there was nothing from Saturday afternoon until Tuesday morning. I really don't know what happened there.

One time, the panel was chiming or beeping, and I couldn’t get in contact with ADT. In the morning, I finally did, and the rep told me what to do. They spoke in terms that I could understand. I appreciated that they were patient with me since I’m visually handicapped and a little bit slow. I was able to correct that issue.

The guy who did the installation was absolutely wonderful. He knew the system very well. He helped us get our phones up and running. We're both 70 years old and we don't have the tech savvy that some of the younger kids have with the cellphones. He had us up and running, and everything was the way I like it. We also got an extra fob that we can use to arm the system at night instead of having to go to the panel, because sometimes we're not near it. It’s a guest panel and it works out great. If I have somebody who needs to get into the house that doesn't have one, I can give it to them, and they can get into the house when we're not available. The cameras are very clear too, and they work really well at night. The system is fabulous.

The only issue that we had is when we turned off the other system and unplugged the new one, I kept getting notifications from the old My ADT. It kept telling me that the system wasn't functioning properly and to check it. That probably went on for about a week. I called ADT and told them the old system has shut down, and I have a new one. Apparently, the old system didn't talk to the new system, or whoever took care of the old system didn't talk to the new system people, so I kept getting that error message all the time. At first, when it happened, I thought it was the new system, but it was the old one. I finally spent about half an hour on the phone with both people. We finally got it straightened out. Somebody was monitoring the old system and it wasn't even on.

Overall, I am thrilled with ADT. I didn't even look at going to any other system. I know it's working and it does what it needs to do. I have the system to protect my family. My kids are grown and moved away, but if they're here staying for a while, I know they're all protected here. If somebody breaks in, I won't have to shoot them. The price is a little bit on the higher side, but it's good service. I'm not upset about it at all.

I did notice a couple of equipment issues. I’ve got an outside camera that hasn’t worked for about a year, but I don’t really care since I have a Ring doorbell. When they first took over, everything worked exactly the same. One day, I went to set my alarm, and it wouldn’t log on to the internet, so they sent a technician out. They said the screen was bad, but they couldn’t replace it and told me I had to buy all new equipment. I considered just going with Ring instead, and they offered me a deal to replace my equipment with something that supposedly would work with my screen. The same technician said he’d seen the same problem at a couple of houses in the neighborhood. Then, three days later, the screen started working again. A month later, they called to say the new equipment had arrived, and I told them to send it back since the old stuff was working.

Overall, the system quality now is good. I use it mainly to know if someone opens my door and comes into my house while I’m asleep. For the cost, it is about the same as before, about $55 a month. My daughter just bought a complete Ring system herself, and it costs way less per month, and it sounds like it does the same thing. But not enough for me to want to change anything, so I'll just leave it the way it is until it quits working and they don't want to fix it.

The fire alarm has gone off a couple of times when somebody wasn't watching what they were cooking. When the smoke alarm went off, ADT called immediately. We were not at home during that time, but my son was there. So they called our neighbor and our neighbor was able to give them the code. That worked well.

The system is for my daughter’s safety and we're very satisfied. Our favorite feature is the alarm. We have the handheld remote and she walks into the house and puts the alarm on. The functionality is perfect. I probably would have wanted to know more options on where to have it installed. We have it on the table. We would like to have it mounted someplace else. That was one question that we didn't get an answer to. But that's one of the smallest things.

He was a good guy, but I didn’t understand how everything worked either. I did not understand how they work with Google, and I did not know they changed their system. I paid for a year in advance a year ago, and I paid another a year in advance about two months ago. Overall, I’m happy with my service, and everything’s up and running. I’d recommend them.

Recently, I had to call when I had to change the batteries in my smoke detector. I had to reset the panel again, because changing the battery affects the panel. They walked me through the process over the phone.

The only issue I’ve had is with outdoor cameras. I called about getting one, but they were telling me they were with Google, and it wasn't a fit for me. I’m happy with ADT overall, but I'm not happy because they're not providing outdoor cameras for my protection around my property.

The installer was great, too. He sat down and showed me this, that, and the other, and really stepped me through everything. The system is actually very easy to navigate and it's not difficult, so I wasn't scared to touch it. I feel like the more you do it, the better you get. There are some things I still want to learn about it. I just have to sit down and take my time and do it. My favorite feature is definitely being able to navigate through the system when I'm away from home.

I feel 100% secure and feel very safe with my ADT system. It even picks up every little bitty bug that flies into the camera, which doesn’t annoy me at all. If it can pick that up, I know it can pick up other things. The price is fair for the system I chose, and I have no complaints. I just need to get with customer service because I want the payment to come out from a different card.

I had a problem with the system once, it wouldn't clear. So I called them, and their customer service answered. They hooked me up with a woman in Texas, who talked me through how to reboot it, and it's been fine.

The sense of security is good because the house and the garage are on the system. Every door and window that's available to break or crawl in, as well as the basement windows, is on an alarm.

They also put my sub pumps on the alarm, in my crawl space if it ever gets water in there. I was cleaning it in the basement one-time, and I got it wet. It then sets off the alarm, so that works. I've been here 45 years and never had water in there yet, but they put them in.

The representatives have been really good and helpful. When my cameras went out, I called, and they walked me through how to get them working again on my phone. They handle everything in a professional way, and I appreciate the help. They’re knowledgeable about what they do.

The system isn’t complicated to use, and I enjoy working with it. Whenever I need to call, I’m always able to get through. It’s not hard to contact them. They prompt me through the options and answer my call. My favorite part is the cameras, and I also like that the system can detect fire as well as an intruder.

I have Ring cameras, but it doesn’t do a lot of good if I’m sleeping at night and I don't hear an alert. I also have window sensors and glass break sensors. Sometimes if my dog shakes his head a certain way, the glass break sensor will go off, so I put masking tape around his tag. But I do feel safer, especially going to bed at night. Having ADT, I know that I will be awakened should anything happen.

Their website is helpful, but sometimes it’s hard to find the exact answer to a question. I wish there was a more detailed manual with the questions and answers about things. One time, I called them to ask a question. I forgot to turn off the alarm system before opening the sliding door to let my dog out, and I didn’t get the 30-second delay to turn off the system. The person researched it for me and was able to change the setting for that while I was on the phone. I was very pleased with that interaction.

So I was hoping for something to be able to capture multiple angles, multiple cameras, and an additional doorbell. I also want to be able to catch what's on the cameras because capturing live motion only doesn't really help if something may have occurred to be able to know what was going on. Aside from that, I also want a inside camera, if that's ever an option. Other than that, ADT's service is good and I haven't had any issues. What I'm paying monthly is affordable and I know that the system works because thee had been times where my daughter forgot to turn it off and I got the phone call about it. They're pretty quick, so I appreciate that.

Also my modem went offline & they want me to pay them another installation fee just to reset them back online when I had already had them over because I had to get a new camera in the front so they were at my house that day & could have reset the others as well but Jamie in the Pittsburgh PA office told them I would have to pay more money to just put my 3 other cameras back online. I tried to get ADT to work with me to fix this but they refuse. I will not be paying for their employee's mistake. The question is why would their manager choose cameras that were hackable to be installed when I told him & everyone else there that I live next door to a hacker? It is strange unless he is part of the burglary ring & knows that if he would put the Closed Circuit TV in his gang wouldn't be able to steal from my house anymore.

They did have one employee who had gained entry online of a woman's interior, they did catch him. I will have to sue ADT because I have wasted lots of my precious time going back & forth with this issue & they refuse to do the right thing. Had they done the right thing & did as I suggested we would never have had all the issues I had to go through. THEY ARE VERY POOR W/ COORDINATING WITH EACH DEPT & SUPERVISORS/MANAGERS TELL YOU ONE thign then someone tells you something else. The Pittsburgh Office doesn't abide by what the Upper Management office tells them, they just ignore them.

Lots of calls to try to get the system completed and more dishonesty, hang ups and lack of any kind of training from the reps we dealt with. We've now wasted a lot of money and need to start from scratch with a local company. Dealing with them has been very frustrating, and they really don't care about their customers' experience in any way, shape or form. Clearly, this is a shady company with terrible service, so AVOID AT ALL COSTS.

Now they say I’m locked into a contract for a year with no working service, and they’re unwilling to waive early termination fees even though they’ve failed to hold up their end of the agreement. This is not just bad customer service — it’s a breach of contract. Avoid ADT at all costs. You're better off with a company that actually values its customers and stands behind its product.

This is straight-up theft. I’ve been completely misled by their incompetent staff, and now they’re trying to take even more money from me for a service I’ve already tried to cancel multiple times. The lack of accountability and the blatant dishonesty is shocking. Stay far away from ADT unless you want to be treated like garbage and robbed of your hard-earned money. They don’t care about their customers at all.

The main battery on the system is constantly showing an alert. The last time a technician came out, he never fixed it. At this point, I just want to remove the whole thing and forget about it. We have very high ceilings, and even a normal ladder doesn’t work. I don’t know why the installer put it so high up in the first place. Now, everywhere I go in the house, either an alarm is constantly chirping or there are holes in the ceiling. I’m literally frustrated, and it’s expensive too.

The door sensor is also constantly showing a critical battery. I don’t like all of that nonsense. And when technicians come out, they want to charge a service fee. That should be included in what we’re already paying for every month. I’m shopping around for something else that I can manage myself without extra charges, and then I’m going to get rid of ADT.

I called ADT about it about a year after moving into the new house, but the conversation didn’t go anywhere. They knew I had transferred from another house. What I didn’t understand was that there was no effort to retain me as a customer, no attempt to say, “Let’s try to match close to what you were paying before.” They told me no, that I signed the contract and that was it.

I would’ve been okay with it even if it had been $5 or $6 more. But going from what I used to pay to almost two and a half times that amount feels very tasteless, especially after being a customer for so long. I’m very disappointed.

The system itself does work for me. I haven’t had any major issues. The only thing is that one of the sensors fell off, and they sent me a new one. I’ve disabled it for now because it’s in a location I don’t really worry about anyone entering. Other than that, I haven’t had any problems. I think there’s some kind of maintenance fee included in my plan, so I didn’t have to pay anything for that replacement.

I would love for them to call me and say, “Hey, let’s upgrade your plan,” or do something to enhance it, but they haven’t. In the last three or four years, I haven’t spoken to anyone who actually helped me. They haven’t reached out to me in quite some time.

Just recently, they upgraded the cameras, motion sensors, and even the front doorbell. The installer was wonderful. After he finished, he explained everything, how to use it and all of that.

The cost could definitely be cheaper, though. It’s gone up every year, I think. I’ve tried to upgrade my equipment with ADT, but they’re very expensive. They’re probably the number one home security system, so they can do that. I did look into switching, but I just didn’t.

I feel like they need to be more upfront about that. I think they avoid it because they know people probably won’t do it if they knew.

I called maybe three days before the warranty went out. ADT told me they were sending me over to that company, but when that company called me back one day before the warranty go out, he suggest for me to just wait and let ADT deal with the situation because by that time, it would be too late.

When I call ADT back, I’m at work, and they want me to do all this stuff on the door camera, but I keep telling them I can’t do it. They asked me to reschedule online, but nobody never came and nobody never called me. I did what the lady asked with the PIN to reset it, but none of that is working. They can’t really help me because the stuff they ask me to do is not working. I got fed up.

The security system for the house works, but the doorbell thing that they say come with it, that’s what’s not working. I thought when they come up to the door and ring, it would let me know somebody’s at the door, but it does not do that. The lady said I had to buy another component, it’s like in order for one thing to work, I have to buy another thing and another thing. I don’t need all that and I don’t have money for all that because I just bought this house.

When my alarm goes off, they answer me right back real quick. Whenever I call for something I need, they always answer me real fast, too. The only thing, though, is that sometimes there’s a long waiting list when you call. But overall, I’ve had a good experience with ADT.

Our front door is keyless entry. I didn’t realize when we first put the system in that it was low battery alert. We got locked out and that’s how we find out. But now, I have the alert all the time that says our battery is running low. We’ll never be locked out again. I just wish there was a way that we know that the batteries are gonna go or are running out before they do across all the systems because, for some reason, it always goes off at 3 o’clock in the morning and that’s not comfortable.

Customer service has always been good for me. They’ve been very helpful and courteous. They answer when you call them. My favorite features are the alert I get from the system and their response time. If something goes wrong, I always get a phone call or an alert. There was one time, in my old house, ADT reached out to me because my kids were at home and opened the door. They couldn’t get to the system or can’t remember what the password was when they were in school. Or if the smoke alarm goes off if my wife is cooking and she can’t get to it or reach it because she’s short, they always call.

In the years that I’ve had it, it’s only twice that they’ve been unable to help me solve the problem. I had to make two calls where I was unable to resolve an issue with my camera on both occasions and was not able to get it done through their online tech support. They had to send a technician out and there’s a cost involved in it. Their tech came out and resolved my problem. I was there watching and one of the issues was on one of my side cameras. I’m 71 years old and I couldn’t climb that high on a ladder because I get dizzy. But on the other occasions, they could talk me through resolving it online.

ADT costs a little more than others but it’s easy to monitor and look at issues with them. Their app is pretty good. It’s simple to use and I can do most things through it.

I mean, it's not gonna break the bank, I started paying out at like 52. But it's like nothing's changed, and they never had to come to my house. So, what am I paying for? I actually did reach out to anybody one time.

I had a power surge and it blew the battery in my digital setting. I had to buy my own battery, and it wasn't even a year old when it happened. But I had to purchase my own battery and then my son had to come over and change it for me.

It's a good company. I am satisfied with it. I love its quality. It's great, and it makes me feel safe. I like that I can do it off of my phone. It tells me if my grandson's sneaking out the door. It's more the reputable one, but to negotiate the billing.

Everything is all right, so far. I feel safe with it. I feel really safe with it. I put my alarm on and my doorbell camera. It always lets me know when somebody is pulling up outside. So, I like it.

Their representative was good and very helpful. And the installation was pretty quick and easy, too.

We just got the protection, and we know we are protected with ADT. We haven't had an opportunity that you or the police to come, or you have to talk to the monitor over here, and I hope it didn't happen.

But we know, and I have confidence that ADT will respond if something happens. Every time somebody asks me, I just say we have ADT, and we are confident the house is protected.

And then I guess it gets fixed within a couple of minutes. It's not a big deal, but that's happened probably about four times.

I contacted them a few times, and they’ve been absolutely very professional and responsive. My system had gone out once or twice over the years and their response was good. They have handled the few problems that came up. So, I don't have any problems and complaints at all.

They just need stronger tape on their little attachments for the doors. I've got one I've had to reattach about six times.

I've only had to call ADT once and it was because of my fault. I got to the board later than what I needed to and then the alarm had gone off. There was a door that was open. So, my only contact with ADT at that point was that one time. I gave them the password and it was all okay. Everything worked out.

With ADT, I feel better whenever we're away from the house. ADY is always there. Because of medical issues, we're always away, and it's nice knowing that there's somebody looking over the house.

At first, I would forget to turn it off when I walked in the house because it was something new to me. Every time that they would call and check, they were really nice and I'd explained to them I just get there fast enough. And they're, "Oh, that's fine. That's what we're here for." One-time, I didn't realize that the back door was open. Actually, a policeman showed up to see if everything was okay. I was really surprised. I felt very comfortable with it and I don't have any complaints whatsoever.

We had to contact them once because we left all of the doors open. It was really hot that day and I had a lot of family with me. And the battery run down. I called them about it, and they were very nice, told me to give it a certain amount of time. And if it didn't recharge, they said that, on their own, they would have somebody come out to change it. And it did recharge on its own, so I didn't even need to contact them again. The few times I've had any contact with them at all, I've been very pleased. I feel very secure when I leave and when I come back.

I’ve always been pleased with them and never switched to any other company even when another company knocked on my door. If the doors or windows are open, or if somebody tries to open the door, the alarm goes off. I feel pretty secure about that, and that’s also because I don't live in a bad neighborhood. The few times that I’ve called them were when the battery got low and the alarm went off. The last time, I had to pay to replace the battery. I had to climb up on a ladder and stand on the top of my washing machine to put the battery in the box.

The system works fine. One time, in the middle of the night, they called the police. The police looked around the house and didn’t see anybody. They also called me once and said my house is on fire. I told them it’s not. They sent the fire trucks out here anyway. The smoke detector, I don’t know if it was ADT’s or if it was already in the house before. When the fire department got here, they unscrewed it and smoke came out of it. They later replaced it.

I had a doorbell that got disconnected from Google Hub when it snowed back in February amd the temperatures dropped low. I didn’t feel like paying $98 for a service charge for them to come out here. They don’t know how to hook it back up to the Google Hub because it’s a wireless doorbell. I went wireless because I’m afraid for an electrician to come in here and tell me they need to rewire the house. That’s gonna cost me money. I’ve really had no problem with ADT, except for the price, which is $58 a month.

I wanted a door lock from ADT for an older door. It has a window on it and the frame is really close to the hole where the deadlock goes in. The guy tried to put the lock on. He probably shouldn’t have tried it because the lock wouldn’t align enough to fit against the door. It was off on an angle. He put it in, and it did hold, but it fell off after about three or four times I used it. I called another representative, and he said that the technician should have never installed the lock. I had to return the lock. It took some time, but I finally got the credit put to my account after a couple of calls. But I didn’t get my old lock back and I still had the hole in the door. Because of that, I had to pay a locksmith to install a deadbolt and a regular door handle and key set to fix the problem. I’m a little upset about that because that cost me almost 200 bucks.

My issue with the Google Nest doorbells is that they don’t ring inside the house. There’s no device for them to ring. I’ve been looking for one. I just get a little ding on my phone, and by the time I see it, the person’s gone. It does record, and the cameras work. It functions fine that way. But there’s no device to put in the house to hook that thing up so that it’ll ring like a regular doorbell. That’s a problem. If has ADT has some device that it’ll ring on, I’d gladly get it.

One thing I don’t like about them is they offer certain things to new clients, and that’s not what they do. I noticed they advertise that if someone has an insurance company, they get a discount. But they offer me different things. They came and added things to the house. It went very well. I wasn’t upset about their service at that time.

They give little windows and doors, but I think they should add more. Now, everything is up to date, doorknobs, cameras, and stuff like that. They say they offer that to new clients, but they’re not really giving them to the new clients. There’s other security companies that have better technology. I just had them because I know more people had ADT for so long.

One thing I don’t like about the alarm is it takes so long for the actual loudness to come sometimes, but if it gets really loud, it sounds like a fire alarm. It doesn't go off until I actually turn it off or ADT contacts me.

I had a day where I was at work, and my alarm went off. ADT couldn’t contact me because I was in a meeting. They called the person that I have on my contact list. I really appreciated that. I just wish they had better technology, but I like their service.

One thing I do like about them is the pricing, but I don’t like how long I have to be with them. I don’t like the 36-month thing because what if I move or don’t want any longer. Overall, the performance of the system was great as far as the functionality.

That only happened because I was changing the account. There was no contact for years about updating my system. Their long-term customers seem to be forgotten until they have to create an issue, and they don’t really check up on customers.

Then, to find out that the person wasn't even with ADT. They were with a third party called SafeStreets. The system was okay, but it's not the best either. We've had to have one service call because they had to give us a whole new doorbell camera, and the connection isn't always the best.

Another thing was the first guy that came out to give us the equipment didn't even give us an ADT camera. It was a different type of camera. Then we got the service call with an actual ADT representative, and he is the one that brought out the actual ADT camera. It was a little sketch at first.

I usually do the chat first whenever I need an agent. We haven't had any issues recently. The last time we had an issue was last year. My experience hasn't been the best. Honestly, if I could get out of my contract with ADT, I would definitely do that a long time ago. It's just not worth spending the 75% payoff on it.

I’ve had the system for three years and then they went up for less than $10. It wasn’t a shock, but it would have been nice to have a letter or an email telling me that. Instead, they just hit by automatic credit card and no word from them so that was disappointing. Other than that, the overall operation of the system is good and I like it. I feel safe because it’s a good system. I like that I’m able to arm and disarm on the app. ADT is worth looking into.

They fraudulently created contracts and said that I signed these contracts. My name is spelled incorrectly in so many different ways. Also, no contract was ever presented to me before. I called them and it reached all the way up to their executive office. But they’re still not trying to get rid of the charges and they keep on sending me a bill.

Someone came to the house the first time. According to them, they have three separate contracts for me, none of which makes sense because the very first one, the signature is spelled out and it was not my signature. The initial is not my initial either. I don’t know who did it but I’ve been requesting for them to send me the contract that they promised but no one ever sent me that.

When I got into the service with them, they were charging me over 2,000 something for the equipment, which was paid. I was speaking to the CEO and he himself was shocked. He was looking at the contract which shows like it’s a free service because it shows that I didn’t pay anything for the equipment.

I asked how it was possible. They even produced me with a $50 rebate and I have the signature of that rebate. That was on the first contact. For another contact, supposedly it was created and it has been renewed. They were claiming that I signed that signature via DocuSign, which I know nothing about. I checked my email and my services but I cannot find anything from ADT. They never sent me anything and I never received anything from them.

They can’t produce me anything except for showing me some signatures. The next thing is that one of them is indicating that I was already in a contract, paying $19.99 a month. The contract was supposed to end in 2026. But now, they put me in another contract, and they claim that I signed for it. The contract will end in 2027 where I’m going to pay $74 and change on a monthly basis, all because I changed the lock.

They now add on to the system a Ring doorbell lock, but I already have that in the house. I also have the thermostat. The guy that came to install the lock said that the installation was gonna be free. He saw that type of thermostat and added on to that contract. Now they’re charging for it as if they;re the ones who installed it and they’re monitoring it.

The guy didn’t even give me the information for the door lock, so I don’t have so much information on the door lock if I want to put it over onto anything at all. All I know is that I know how to open and close the door. If I want to download the app for the door lock, I don’t know how to do that. He didn’t provide me with any of that information.

Next thing I know, the bill goes up to 660 something dollars and they want me to pay that despite the fact that they agreed that they were going to close it out and I won’t have to pay anything. It moves from 500 to 600 and change, and now that’s when they actually decided that they’re closing it out. I decided I’m terminating the contract early and I’m gonna have to pay the early termination fee, which is now gonna be over $2,000. I’m gonna try to figure out a way how to take it into court because I’m not paying it.

It's functioning well, but It seems like it's one of the more basic systems. There's no touchscreen. It'd be nice to have some more features.

Overall, we feel fairly safe with the system. We’re out in the middle of the woods so we’re safer here than we were when we were downstate. It’s a good service because we like the monitoring. If we need help, we can connect to the ADT and they can get the police and the fire out here.

I also have another house where ADT was installed. I called customer services and they sent somebody to the house to figure out. But this time, we only did that remotely by the phone and then I talked to somebody the next day. Right now, the system is working okay. But in my opinion, I would like somebody on site to figure out what happened for that instead of just doing it on the phone. Other than that, I feel satisfied with the sense of security the system gives.

Right now, I do have a low‑battery alert, and it tells me which window it’s coming from. But I’m still not completely sure which one it is because of how the window is described in the alert. The issue is that I travel a lot and I’m away most of the time. Right now, I’m about three hours away, and it’s been warning me about the low battery.

Two years ago, we had a situation while I was overseas, and I opened an ADT account from there. They were really helpful. At the moment, I can’t see anything because I’m overseas. My wife handles the ADT system, set up the code, and do everything. We have one glitch right now, but hopefully, I’ll able to get it back in control.

The area we live in is generally good, but once in a while, every four or five years, there’s a burglary. That’s a concern because we’re on a corner lot, and it seems like this area has been targeted before. Since we’re a corner lot, we could also do some advertising for ADT. Maybe they can even offer us a discount.

The light stays bright all night. No matter how much I try to dim it, it doesn’t turn off. My friend’s light turns off after about 15 seconds, but mine never does. Technicians have come out and looked at it, and it still doesn’t turn off. Someone has been out three or four times, and they even gave me a new panel, but it’s still doing the same thing.

The system downstairs went off and said someone was breaking in. That happened last month. I paid and changed all the sensor batteries. The front doorbell was replaced because it wasn’t working well, but the new one works even worse than the old one. It’s nothing like what I expected. I’ve had Brinks out, and I’ve had a few other companies out to get quotes because I haven’t been happy.

When I call, customer service is fine, and the other technicians who came out were fine too. The best person was the last technician who came out. I don’t remember his name, but he was very nice and tried his hardest to fix everything. I actually saved his name in my phone because he was so kind, but he told me he might not be with the company much longer.

He was great. He replaced the front doorbell because he said I had an older version and didn’t understand why they had installed that version in the first place. But the problem is the camera dies within an hour. I don’t understand why. I have to keep taking it out to charge it. What’s the point of having a camera if I have to charge it for eight hours just to use it for one hour?

The installation has been good for me. I can disarm the remote control using my phone. That's what I like about it. I could be anywhere, and I can check it. I had another one, but I didn't like it as well as ADT.

And I wanted it because I've had people try to break in the house while I'm at home. But they can't get in the house because I've got 4 dogs and I do carry them.

So far, I like ADT because I can leave out of town, set the alarm, and the cameras notify me if someone comes up the driveway. Everything works fine. If I have a problem, I just call ADT and they walk me through it. Like this morning, my carbon monoxide batteries were dead.

So, I just got new batteries from Amazon. And not even a second, they called and asked me what's going on. I told them I just replaced my batteries. Then the fire department showed up five minutes later to make sure everything was okay.

It's worth buying and getting. It helps you out in the long run especially if you have to go out of town and you don't have anybody to watch your house. The cameras basically do it for you. You can have access on your phone, tablet, or laptop.

I’m satisfied, and I recommend them to get it.

I like ADT. My mom had them, and they were really good to her. They came out and checked on her. So I never had a problem where they had to come out and check on me.

We've had some issues a few years back. We had some trouble with the back camera staying online. They charged us a lot to come out and fix it, and then it went back off again. But it seems like it's been straightened out.

That's been the only issue so far, as we haven't really had any problems with our alarm system itself. I like the feeling of security, having to set that alarm at night. I think I would share with others the ease and confidence of having it.

I like our Ring Doorbell too. I have the app so I can set the alarm when we're going away or from away. Their online tool is very helpful.

I haven't had a really hard time contacting their customer service, but I haven't had a really easy time either in getting help.

A technician has to come out on two occasions. It was excellent. They were prompt, efficient, and they took care of the problem.

It was good. The system is working excellently. I had no regrets. Their follow-up was very good. Because they call anytime the alarm requires attention.

ADT’s the only home security that I've ever had, and it's pretty nice. They're up-to-date with the technology, I guess. And It’s been real easy to talk to them. The few times I've had to contact them, it's been reasonable.

I got that monitor. It sits right up underneath my television. 99% of the time, it's blank. It tells you nothing. It just doesn’t do nothing. When we call and have a complaint about it, we’re kept on hold. And then they hem and haw around like it’s not their fault or it's the equipment's fault. But when we tell them we want them to come take care of it and get it out, the phone won't quit ringing from people calling us. They want to know why we're dropping the service and doing away with it. It’s frustrating.

When we call and have a problem, we’ll talk to a person that's over in India or Australia somewhere that we can't even understand. They make up all kinds of excuses that it ain't ADT's problem, or it ain't the equipment's problem, that we're doing something wrong. We haven’t even done a thing. All we've done is pay our bill for it. The service isn’t worth a hoot.

When we buy something, we expect it to work. We sign a contract where we’re gonna be with them for a year or so, and then you we’re stuck. I’m not signing a contract with anybody anymore. Either they take care of it or they’re won’t. If they won’t, they should come take it out. That's the gist of it.

The sales rep was very nice and helpful, and the installation person made sure all the apps were set up for us before he left. Everything’s working great. We can alarm it from anywhere.

They come out and fix it when we need it fixed. We just had them come out and do a quick service and check everything because our carbon monoxide sensor kept going off.

After I had it installed, there was still somebody who’d knock on my door to sell this to me. There seems to be confusion from a higher-up standpoint of multiple vendors owning things, kind of like a franchise within the system. But I'm fine. This serves my purpose, and I just need the minimum. I live on the second-floor condo, so I don't need sensors on these windows.

I pay $39 a month, and I’ve never been asked to increase my rate, so I appreciate that. Knowing that the alarm’s gonna go off if somebody opens that door is my favorite feature. I did set it off once – I had just pulled away from my house, and a door was ajar. They contacted me, and I told them it was me and not to send the police.

I’ve never had an issue setting the alarm and turning it off, except when the power went out for a few days. It was beeping because the backup battery died, so I had to call ADT to get it working again.

The only reason I haven’t canceled is because I haven’t found another company to use that I like better. They’ve sent me a new camera which I’ve installed. I had someone come out and make sure the camera was set up. And then it goes out again if we have a storm. And then it doesn’t come back up.

One person from ADT said they’d never heard of that. I told them, “Go on the Collin County website. You can’t get a permit unless they can verify two different people.” And you get fined if you don’t have a permit, so I’ve never armed the system.

I can’t cancel the security system. I read the contract and it says I’d have to buy out the three years. I really appreciated the people who installed it, they were great, but the system just isn’t working for me right now. I would have appreciated knowing about the permit situation ahead of time.

I really appreciate the quality of service I receive, whether it’s customer service or anything else. I love knowing which door is being activated at any given time. I told the installer, “I need to know where the enemy is coming from.” It gives me time to prepare.

My experience with ADT has made me feel safe. It makes me feel like someone else has a real concern for my safety. I have disabled children, so if I’m not home and something, God forbid, happens, I need to know they can get to the panel and press it.

There’s a panel upstairs because we have a two‑story house. To me, that was an added bonus. It’s amazing that you don’t have to run downstairs in an emergency when there’s one upstairs.

There were a couple of issues initially when I set it up, but overall, it's worked out okay. The system performs well. There is a little problem with one of the sensors. Part of it screws above the door in the frame and the other part tapes to the door itself. Basically, it's like a magnet that activates the switch to let you know when the door is open and when it's closed. The component above my front door needs repair. I taped it up with some clear tape for the time being, but I need to pay attention to it and go back and repair it. Occasionally, these things come loose and then have to be re-glued or mounted better.

Their customer service representative was good, and the technicians who were sent out did a great job. Everything is high, so their price doesn't matter.