ADT Reviews

When I moved, a company from the local area got in touch with me. They came with an email with a bunch of different advertisements for the services in the neighborhood that people generally get when they move in. I didn't consider other providers because the email made everything convenient. The sales representative was excellent, staying in touch throughout the process, even though it was a while before we moved in. She called me back and continued to make sure that everything was okay with everything I was doing, then once we settled in, she was readily available to assist and guided me through the process quickly.

I've been with ADT for over 10 years, and my experience has not been the best. The customer service is lacking; I've had to take multiple days off work waiting for technicians to show up. My system's outdated and I don't use it anymore, so I want to get rid of it. They gave me a bunch of upgrades to stay, including some cameras, then they extended my contract for three years, which I didn't want. Now, I'm stuck in the contract and I’m not too pleased. I don't even use the system. They did try to compensate by adjusting my bill, but it's been frustrating overall.

I decided to go with ADT because their technology seemed more advanced than other options. I heard about them through a TV advertisement and my experience with their representative was outstanding; they were very professional, knowledgeable, and nice. I am thoroughly impressed with the functionality and performance of the system. For instance, if the alarm is on and someone opens the door, it immediately goes off, which I found to be very effective.

I've had ADT for about 10 years and a year and a half ago, I decided to inquire about some upgrade programs. I spoke with a representative who explained everything to me and assured me multiple times that my monthly bill wouldn't change. I paid a $99 fee to enter the program but confirmed again about any rate increase. It was only after I got in the program that she revealed my monthly rate would increase by around $50 or $60. I asked to back out and wanted my $99 back. She said I had to follow a certain procedure, and despite writing a couple of letters, I never got a refund.

ADT acquired Brinks Home Security, which I initially had, and I became an ADT customer. Overall, my experience has been satisfactory, although I've encountered an issue with the doorbell camera. It doesn't perform well in cold weather compared to the Ring camera I previously had, which I found to work better. Unfortunately, the Ring is no longer available to me.

We faced issues with our ring bell a long time ago. It wasn't working properly, and despite having ADT’s technician visit us about a year or two ago, he couldn't fix the issue immediately because he lacked the necessary parts in stock. Although he replaced the device a few days later, the problem persists to this day.

I purchased my new home in 2021. I entered into a 60-month contract with ADT because it was more comprehensive and it was their more affordable option, or at least., I thought. I financed the equipment, which added $12 to my monthly plan of 70.89. I was 3 years and 4 months into the contract before my mother was diagnosed with advanced cancer, I moved back home, and became her primary caretaker. I maintained service until a tenant moved into my home and I immediately cancelled service. The company charged me the remaining equipment balance of $211, seemed fair, but I have no use for it.

The ADT staff I interacted with have been really nice and exceedingly helpful. I would rate my overall experience, their customer service, the product quality, and the price I am paying, as excellent.

A friend had ADT's security system and she had a setup that I liked, which led me to choose them over other providers. When the installation was done at my home, the installer was very knowledgeable about the items and their features. However, I've encountered several issues with my service. The garage opener and front doorbell camera frequently go offline, which is frustrating. The doorbell also makes a continuous ringing noise that sometimes lasts for hours or even days.

An ADT salesperson approached me outside, mentioning that I could receive the equipment for free. Initially, everything seemed fine, and the representative appeared knowledgeable until we discussed the details. He misled me about the 36-month contract. I realized later that I was locked into a three-year commitment, which I was not comfortable with, given my fixed income. When I brought this up with ADT, they claimed I hadn't asked about the 36 months. However, I clearly remembered questioning it, but their staff on the call decided to remain silent instead of clarifying the situation. This dishonesty was frustrating, and if I were aware of the contract's terms initially, I wouldn't have proceeded with the service.

I had worked at a company that had ADT before and I knew we had good service with ADT. So, I looked them up and I called them. The lady that I talked to was super nice and very informative. I really felt like I was getting a good product when I talked to her. I had three different technicians here at my house for the installation. One of them was very good. He installed the sensors. They didn't bring all of my parts when they came the first day. They didn't bring the motion detectors and they were going to have to come back.

ADT offers dependable home security with smart-home integration and professional monitoring. While customer service reviews are mixed, the system itself is easy to use and highly reliable. Ideal for homeowners seeking long-term protection.

The sale person came out to my house and sold me 2 camera and 1 doorbell camera but the camera doesn’t work until the person is gone. I call them back to come out to my house and check the cameras. They said it will be a service charge. I said no way am going to pay a service call on a new system so I said am not paying ADT breach of contract. When my contract was over now they turn off my system that I paid 70.00 dollars a month for 3 years. My contract is over now they want me to pay another 80.00 to keep my system working. Stay away from the company. They is a big rip off. Stay away, stay away, stay away

I am writing to express my deep dissatisfaction with the way I have been treated as a long-time ADT customer. After four years of loyalty, I am shocked by the poor customer service and the unfair charges imposed on me. Recently, my internet went down for a few hours, and when it was restored, my security camera stopped working. ADT replaced the camera, but without my authorization, I was charged an outrageous $522. This charge is completely unfair, and I was neither informed nor given an option to refuse it.

I received an installation this past Friday. I was charged 6x the amount discussed in my plan. When I originally saw the hundreds of dollars taken out of my account I was floored. I have spoken to over 8 different people from account management to billing and Its never ending. Every time I ask for a manager or an escalation, I am told that no one is available. I am currently on the phone with customer service, Ms. Lawanda J. and she should be the manager as she has been very effective in finding a solution. I was charged 100.00 each for (3) glass break sensors that I specifically told the installer that I did not want. I have been with ADT 14 years and today I am literally disgusted with the lack of knowledge of some of the employees with this company as well as the installer.

Just as I was thinking about canceling my account with ADT because I barely use it, I got a call at work telling me my carbon monoxide detector was going off from ADT. I had a leak due to the fact my furnace needed to be cleaned out. Fire department was sent out. Thankfully my cats were fine. Completely changed my mind about canceling it.

I spoke to ADT multiple times over past 6 weeks and I have been told different answers from everyone. I had an account open for almost two years and when I moved I was told I can continue to make payments on my account month to month which I had no issues with. Without communication they charged 1200 dollars 3 months after I moved with intention of charging 2300 more later that month. I called and was told I had to pay off full balance because new home owners took on ADT and two accounts can’t be opened in same address. I was told over past 3 months I would have no issues but randomly now there is.

This is the worst home security monitoring company imaginable. I paid over $3,300.00 and the system has not worked since it was installed over 2 months ago. They have consistently delayed refunding me money. They are in breach of their contract and are putting my family at risk with no security. Don’t try to reach them for an emergency. You only get a voicemail with a 5-15 minute wait time or told to go to their web site. Leave a voicemail and they never call you back.

I've been an ADT customer for decades. I recently moved to a new home, which has a one year monitoring service through another company. Because I was not continuing with ADT, they are enforcing their contractual right to have me pay the unamortized "equipment cost" from my last home which is still more than $500 after 3.5 years. If you decide to use ADT, be very careful about how much "equipment cost" you agree to let them capitalize into your contract. They inflate the cost of the equipment significantly, compared to the market price for security equipment and they will not budge on waiving any portion of the unamortized balance if you terminate before the end of your contract period (5 years in my case). So, I am paying it, but I will absolutely never have ADT near my home or business again. A customer for decades, but a customer no more.

I have been a customer for approximately 4 years and as time goes on the service and quality has progressively declined. When I first purchased my system, it was great but recently they are not even calling if an alarm is showing on the main screen. I attempted to call to fix the problem, and they are not helpful. I have had alarms on the panel and have not received any notification from this company. I no longer even turn on the alarm at night. It certainly doesn't make me feel safer I find lately it is a waste of money. I would not recommend this company as customer service and tech support has declined significantly in the past year.

I have had ADT for many years. Had a few issues, but this year they increased. I had a technician scheduled, didn't show up because he was never scheduled, as I later found out. I asked for the technician Brandon, who did great work and provides great customer service, again another scheduled time for him... Same thing occurred. Spoke to a manager, Marcus in Boca Raton, who definitely requires more customer service training. Spoke over me and was rude. After this occurred more than once (conversations with Marcus), my cost per month for service was increased. Retaliation? I have read many reviews on other review sites, mainly about the lack of customer service from the phone numbers to call online. Marcus won't share who is his supervisor!? Do I need to buy ADT stock to be heard and treated with respect? I gave 2 stars for Marcus, but the technician Brandon would receive 5.

I've been an ADT (formerly Protection 1) customer for over a decade. In April of 2024, ADT lost the ability to monitor my system. This basically means that although I was paying for monitoring services, ADT could not and did not monitor my system. In February of 2025, my alarm went off in the middle of the night, and ADT did not call me or dispatch law enforcement. The next day I called ADT, who confirmed they hadn't been monitoring my system for the last 10 months and then tried to upsell me on a new system, stating this would fix this issue. I was agreeable to the new system but insisted I was credited the amount of money I paid for monitoring since I had paid that amount for 10 months without actually receiving service. It's been 27 days since I first talked to someone at ADT, and the issue is still not resolved.

Terrible System. Had to cancel early, hit me with all sorts of "fees". Called constantly, would NOT LEAVE ME ALONE until I could afford it. HORRIBLE PEOPLE, HORRIBLE BUSINESS. I am being forced to give them a one star; if I could it would not be so high.

After Google shut down Nest Secure, they referred customers to ADT, promising a seamless transition. I took the bait. Big mistake. ADT shipped me a box of so-called "equipment," and I set it up, expecting everything to work. Instead, nothing did. My Google devices? Completely undetectable in the ADT app. So, I called support, and here’s what I got:

Terrible service with contract, pay a monthly fee for insurance on equipment but anytime there’s a problem there’s a 99$-129$ charge to come look, ADT is not worth the value and contracts are hard to cancel. I do not recommend.

Terrible Experience with ADT – Ongoing Issues and Poor Customer Support. I have been an ADT customer for over 20 years, but my experience over the past year has been nothing short of frustrating. After spending thousands of dollars to upgrade my alarm system, it has never worked properly. I have had multiple technicians visit my home on numerous occasions, yet no one has been able to resolve the issue.

Our "new and improved" system was installed on 2/12. Or should I say, partially installed. They missed alarms on four doors and one smoke alarm system. They came out on 2/13 and installed the rest, although they did not set up the key fob that we use. On 2/14 one of the door sensors fell off and started going off. We figured out a way to stop it, and someone came out and fixed it. But on 2/21, the alarm from that door went off when we were not home and the police weren't called. We have not been able to reset it, although I called. Now that door is permanently bypassed, the door a burglar would most likely use. I went through social media and they said they would charge $59 to come out to fix a brand new alarm system that has never worked properly. Apparently this system is not even monitored, so what good is it?

I am so disappointed with ADT. My sister, my son and I all have ADT. My son referred me and was told that he would receive a $200 gift card. Somehow the represented messed up my initial order but still instructed us on how to get the

Worse company ever, they tell you there is no contract but that you have to sign something just while paying for the system. I paid for the system and cancel and they took 1000 dollars off my account because I violated the contract. I even sent them a recorded call where they told me there is no contract. Also their 6 month money back guarantee if I didn't like the service, they asked me if I read the final print, even though the sells guy told me it was if I wasn't happy with the service, also recorded in the call. They pushed and pushed even after I called to cancel within the first month because the service sucks.

After some days they resolved the situation linking the Nest services. However, Google cameras are not linked to the ADT system, and ADT camera are not linked to the Google Nest.

Horrible customer service. Horrible service. They took money from my account for almost two years and then they sent me sensors that don’t even work and then a bill with equipment fee. They are thieves. Don’t ever trust them and don’t believe what they say at all. Unprofessional.

I have been an ADT customer since 1996. I own a building and have used their security systems for all those years. In August 2024 I sold my building and canceled my account with ADT. I was told that there was a 30-day cancellation policy which I acknowledged and paid the account balance for the 30 days. ADT continued to bill my account after 30 days and continued to receive payment through the auto-payment system. I have called ADT October, November, December, January and February because ADT continues to bill me and despite my canceling the account and being told that it was not closed properly.

ADT customer Service is nonexistent as far as I'm concerned. I wrote a complaint letter to both the local office and corporate and never received a response. At times, when you call for help you'll wait a very long time to speak with someone, and good luck if their first language is English. If you cancel your account, you better inform them 30 days in advance because they will charge you for 30 days of service whether or not you actually have service. Over 23+ years I have had ADT on and off, cancelling for poor or incompetent service. I'll never contract with them again. Oh ya, they have raised my monthly rate twice in the last year. Don't contract with ADT, despite their #1 rating, which is a joke.

Just got off the phone with Chad a high tech guy there who helped me with a problem we were having with our alarm malfunctioning. A MILLION THANK YOUS CHAD! You were the best and very patient and wise, qualities that we don't see very often these days.

We had been an ADT customer for almost 2 decades. One day the system stopped working. I called for help, was threatened with a fee for "breaking my contract." It took a couple of hours talking to various people to get across that I was not breaking a contract and was long time customer. Never again!!! Not even for free!

We signed up for a 3 year contract with ADT in 2021 and from the very start, the equipment was terrible. Cameras went dark incessantly, needing to be unplugged and reset. The battery in the main board went dead in less than a year, and has had to be replaced 3 times now. After opening the panel the first time, it has never closed properly, no matter how often we've tried to fix it. We've lived with a 'base unit tamper' alert for years now. We refuse to pay ADT $89 to come look at it. The cameras very quickly became obsolete. Far better wireless units are available from Amazon, etc. We were paying $80 per month for simple monitoring until today, when I put in the order to cancel our service.

Terrible! Zone alerts come up but windows are closed. I open and close them to make sure they are secured. Alarm keeps going off in the middle of the night. Call ADT and they say we only show that the alarm has gone off, no zone alerts. The system has corrected itself. They have me do a system test. Everything is fine now they tell me. Well that’s great! So glad I keep waking up to a blaring alarm and 1:30, 3:30 am. They raise their prices every 6 months as well. They do not care about their customers!

We liked ADT when we had it before. We went with somebody that didn't charge as much, but the service was not as good. My communications with ADT have been always very helpful and very good. They always answered my questions. Also, the security system works well. We turn it on at night when we go to bed and when we leave the house. I feel better having something like that because if somebody tried to come in, the alarm would go off. I would know it.

I've tried numerous times to get my equipment updated that are now 18 years old. I thought I could get some new panels that are more modern. However, they're too expensive so I haven't been able to.

I've been a customer of ADT Home Security for 3 or 4 years. My interactions with their sales and customer service staff have been positive; they're generally polite and competent. There was an incident one night when the representative didn't have all the answers, but she promptly referred me to someone who did, which was helpful. At another point, I had an issue with an alarm sensor on a window going off repeatedly. ADT sent a technician who identified an internal setup error, and they rectified the issue without charging me unnecessarily. This honesty is something I really appreciate.

The experience is not great with ADT. The cameras that were installed get disconnected frequently, which I had to set up again and again. Sometimes, their notification doesn't come through ADT’s service. Every time we had to give ADT a call to fix the cameras, it would take hours and hours. If that is something not getting fixed, if we would want to request them to come and fix it, they charge extra for that, which is not fair. I pay the service, but not get the right things. There is no use in putting those cameras.

ADT is an absolute pain to deal with on several fronts. There are several organization structure issues. Ever since they merged with P1 customer service is horrible. Horrible CR and no accountability.

I decided to go with ADT because I wanted a single company that could maintain and fix the products if there were any issues. Unlike other brands, ADT offered a more hands-on approach rather than just helpline assistance, which I found to be not very helpful. I've been with them for about a year now. The sales and customer services were good; however, the installation process was problematic. The installer was new and didn't know how to install the system properly. I had to intervene and install it myself. He took eight hours to set up one dashboard and two cameras and left holes in the wall that needed patching. Unfortunately, ADT did not offer any compensation for these issues.

The only times the alarm set off were somebody did something. And in those the times, we couldn't find anything. Other than that, everything has worked out well.

We have the security around the house and the cameras with ADT. The security system works most of the time but any time there's a little storm, we lose our internet and the security system goes out. I have to go back over and reset them. I usually have to unplug everything and plug them back in, then the system would work again. It's a pretty easy process but this incident would happen at least once a month. Sometimes it's weather related and other times, it just goes out. Other than that, if we had any problem, ADT's reps would come out and fixed it for us quickly. In fact, they've been here a few times fixing things.

The initial installation was smooth and over the years, I have upgraded my equipment and it was handled efficiently. The technicians took the time to guide me through the new system, although I admit my memory isn't what it used to be. The upgrades have been beneficial but I'm not always confident in my ability to utilize all the features effectively.

Prior to ADT, I tried a different service for a brief time and found it unsatisfactory. With ADT, I feel secure because I can hear their system clearly throughout my home, which is critical since I live alone now. One feature I appreciate is the speaker security. It allows me to feel safe, especially at night. During a hurricane, our system was down for a week—something I was unaware of at the time since I didn't know about the backup option. That period didn’t feel very safe, despite having other precautions. In terms of interactions with ADT, they've always been positive.

I have been a customer of ADT Home Security for about 12 to 13 years, and I'm quite satisfied with their services. One of the primary reasons for my loyalty is that they haven't raised their prices. During the COVID-19 pandemic, they were understanding of financial constraints and even provided some relief. I also appreciated that they upgraded my major control panel, which is the central unit in my closet, to a more updated version. The technicians who performed the installation were very pleasant and professional. Overall, I would rate ADT 5 out of 5 stars because their security features have kept my home safe with no break-ins. Additionally, the value for the price I pay and the quality of customer service I've received are excellent.

I have been a long-time user of ADT, having taken advantage of their service for many years, often opting for promotions as I moved between residences. The functionality of their system meets my current requirements, and I find it quite adequate. I've felt confident in their support and they have a good understanding of the specific features I inquire about. Even if a representative didn't initially have an answer, they demonstrated resourcefulness by consulting with supervisors or other resources. They always provided honest responses, ensuring my questions were adequately addressed, even if not entirely solved.

Having been a customer of ADT Home Security for nearly 20 years, my experience has been mixed. Initially, I stayed with ADT more out of convenience due to limited options in my area rather than loyalty. My interactions with their residential service have been satisfactory, but the commercial side was particularly disappointing.

I've been with ADT Home Security for around 20 years, although not because I find their service particularly superior to others—it's just on par with similar options. My interactions with their customer service and technicians have been positive. There was one instance where I needed assistance during the transition from a landline system to an internet-based setup. ADT sent someone over, and the issue was resolved within half an hour as it was a simple fix. The technician was thorough in explaining the new setup.

I got something in the mail from ADT and I made an appointment. The rep came out and I got the pricing and the system was set up. It works well. I’ve had it for quite a few years and everything’s good. I like the overall alarm system and the monitoring of it. I have a great sense of security with the alarm system. But I'm also a retired law enforcement, so I have other security measures. I interacted once in the last two years with a person over billing and everything was resolved that time. ADT raised the rate and I was thinking of leaving. But they worked with me to give me a fixed rate for several years that that was reasonable. So, I went with it.

I've been an ADT Home Security customer for about 4 or 5 years. I chose ADT because they could provide what I needed when I was first looking. My interactions with their customer service and sales representatives have been pretty good so far. The features and service package I purchased meets my expectations adequately.

ADT was already installed in our house when we moved in and so far, we've had no problems. We've been happy with the service and overall, I would give ADT 5 stars.

I like this feeling of security with ADT and they've been very good. They got me to the technician to figure out what was going on with my system and it all worked out. Apparently, electricity went off at the telephone tower and it wasn't anything with ADT. It was with the telephone company. Other than that, I would like to know if there's some way that I can reduce my bills since I've been a customer for so long.

We've been with ADT for so many years. Their reps have been very helpful. I don't have any problems with them at all.

I became an ADT customer back in March 2011 because my father recommended them, and I've stayed ever since. Over the years, I've had both good and bad experiences with their customer service. One particularly frustrating incident occurred a couple of years ago when ADT misrepresented the cost of an installation related to my app control features. They quoted a much lower price than what was ultimately billed to me. Despite speaking with several supervisors who acknowledged the mistake, I received no resolution, which left me quite upset for a while.

I have been an ADT customer for 20 years, initially choosing the company based on recommendations from neighbors. When our alarm has gone off, I've been happy because the reps have been great on the phone. They're very responsive. My experience was positive until recent issues began in October. Over the years, I've gifted ADT services to my daughters when they moved into new homes. However, recent service transfers have been plagued with mistakes. When my oldest daughter moved, instead of transferring the service, ADT incorrectly canceled it, resulting in unauthorized charges of $185. This error left my youngest daughter's service suspended without her knowledge, and mine was also disconnected without notification. None of us were aware until later that our systems, although showing active, were not alerting emergency services.

I have been with ADT for about a year now after switching from another security system that had stopped working. I initially heard about ADT through neighbors in my community who also use their service. My experience with ADT has been positive. The sales rep provided excellent customer service, ensuring the system was installed properly on all necessary doors and windows. I'm completely satisfied with the service package I've received from them.

The battery in my ADT unit is low. I need a new battery. The key fob doesn't work anymore, too. I also need the motion sensors deactivated because I've got a cat. They're useless. There's always gonna be a cat moving around in the house. And I've got enough false alarms for it to be a problem. I've got a sensor in my garage door that needs replacing because it's always telling me it's open when it's not. But I can't get anyone's attention. I can't make an appointment online, it has to be over the phone and it's always a 20-minute hold time. I've considered tripping an alarm just so they call me.

I've been using ADT for about two years, drawn initially by a discount offered to seniors, which I found online. I haven't had any major issues with their service except for recurring price increases, which are quite frustrating. One repeated expense is their charge of $34 for new batteries, which must be purchased from them. Over the past two years, I’ve had to replace batteries twice; it’s particularly inconvenient because the detectors are hard to reach and I'm not tall enough to change them easily. At one instance, I had to call the fire department when both the smoke and carbon monoxide detectors started chirping, which they explained was due to old batteries.

I first learned about ADT when someone came to my door after I moved to Toms River from North Jersey. My wife was nervous about security, so I decided to go with ADT since we previously had security measures in place at our old home. The few times I've interacted with ADT, the customer service was excellent, especially the representative who answered my call. She was very knowledgeable, providing great support and left a positive impression.

For years, the customer service has been really good, but in the last eight months, it seems like they've lost interest in it. I've had instances where representatives have been rude, which is disappointing given the prior years of reliable service. Currently, I'm dealing with a system issue where multiple batteries need replacement. Previously, these matters were handled without hefty charges, but now I'm being quoted $200 just to have someone come out, which feels excessive for what used to be a straightforward procedure.

The system didn't work. I paid every month and was never told that I wasn't connected. So, we stopped using it. The only reason I found that we weren't connected is that the battery of the fire alarm in my husband's office needed to be replaced. ADT sent out a technician. He said, "There's no reason for me to replace this battery because you're not even connected to the system." We had no idea that our system wasn't communicating with ADT's base. We've been paying monthly for years. So, I canceled the service. When we had it installed, we had a landline. When we got rid of the landline, which disconnected us from the ADT system. Even though the alarm service worked in our house, if anything happened, ADT would have never been notified.

I've been a customer with ADT for about 11 years, and recently my experience with their service has been quite frustrating. About three weeks ago, I contacted them regarding a battery issue with my smoke alarm. I was informed that a new battery would be sent to me at a cost of $27 and it would arrive within 5 to 7 business days. However, after waiting for what seemed like forever, I ended up purchasing two batteries myself for $9 each, as the one from ADT never arrived. Even now, I'm still waiting on a second battery they claimed was being sent.

The system suits me. ADT could simplify it a bit more, but I don't have any problem with it. I like that it warns about things and the fact that I can arm and disarm it easily. I feel a lot safer when I'm away from my home that I have ADT to warn me if somebody is in my house. I have a camera in my house with ADT. I'm very happy with it. It's a good system, but be prepared for it to be pricey. With the competition out there, ADT needs to realize that they better start being more competitive with their systems and pricing. We have a lot of people in the neighborhood that have different systems and I am only one of two in our neighborhood that has ADT.

The young man did a great job with the installation. He did exactly what I wanted done. ADT installed brand new equipment, but I would get low battery alarms. If they install something that's brand new, I shouldn't get low battery alarms. There's something wrong in their supply chain as far as QC. Also, I was not happy with the business portion of my experience. The first person I interfaced with didn't realize I had ADT+, so they referred me to the wrong installers. When I got to the installer, she realized they sent me to the wrong place. Everything is a waiting game.

I thought ADT Home Security was a safe company to work with. However, my experience hasn't been entirely positive. There have been several break-ins where intruders managed to disable the alarm system and cameras without leaving any trace, and there's no indication from the system that anything went wrong. I've contacted ADT multiple times about this issue, and while there have been attempts to escalate it, nothing substantial has happened so far.

I had an issue with my door chime not working and when I called customer service, the representative guided me through several steps that did not resolve the problem. However, they arranged for a specialist to conduct a video chat with me and he was able to solve the issue immediately. The ease of contacting ADT for assistance was fairly simple and it's a good system. I have the basic alarm system and I like having it.

My experience with ADT Home Security has been quite satisfactory. Everything works good. When I bought my house, the existing system from the previous owner was already in place, and I chose to continue with it. Based on my experience, I would rate their service highly.

I first heard about ADT Home Security a couple of years ago and regarding the installation, everything went smoothly without any significant issues.

I've complained to ADT about all my problems and what I feel about it. Every month I have to pay them something and I also have to pay another $25 per year to somebody down in Texas. Then, whenever I call and ask for help, and if it's just on the phone and I do the work, I still have to pay a 50-dollar fee for their help. When the system is working, it works fine. But also, whenever my batteries go down in the room indicators, then I have to change them myself. I have to send them and pay for the batteries and they have to tell me what to do. I'm doing the work. They aren't. But the reps are very patient with me. I'm not familiar with what I'm supposed to be doing and they walk me through it. They help me but it makes me angry that I have to pay for that help that I'm doing.

I chose ADT Home Security because I've known about them for years. My parents had ADT, and I appreciated their feature where, if the alarm went off, a live person would check in to ensure everything was alright. This was crucial as we recently moved into a new house during the pandemic amidst a spate of burglaries. I wanted a reliable security system, and ADT had a reputation for excellent customer service, although my experience hasn't lived up to that.

We got ADT in 2017 when we moved into our house. It was good for awhile. We had a contract. Then one day the camera wasn't working, they sent a person out, got it working on my end however he said they could not see it on their end and replaced the camera. The next day I see a charge on my bank account for$120,I called them and was told it was for a camera, I told them I wasn't aware of any charges and how are you allowed to go into my bank account like that. They pull up the work order that has my husband's signature on it, he wasn't home at the time, it wasn't his signature. So, they were allowed to refund me but only as much as I pay a month it was $89. So, next time they came out was to update our system, throughout all of this, sometimes our saved videos weren't working or camera wasn't working. So back to the update they added time to our contract. We didn't approve of that either.

ADT only calls me when the system is down or if the alarm goes off. But not when someone comes to the house. Someone comes in the night when I'm sleeping or when I'm not here. I don't know how they do it. And ADT doesn't call my cell phone. I told them the intruder broke off the device but they never came out to repair it or anything. I don't feel secure and I think something is not right. I have ADT on my door and it's not adequate. The intruder just destroys or dismantles it. But I can't afford ADT on the window, unless they can provide me a package where I could get it on the windows for me.

I've been using ADT for about four years, and I initially chose them because they were familiar and competitively priced. My interactions with their sales representatives and the installation process were smooth and painless. The app interface and control board are user-friendly, making the overall experience quite seamless. Our system is wireless, with sensors on the doors, and I've faced no issues. Thankfully, I've not had to use the service due to any break-ins, but based on my experience, I highly recommend ADT. Their customer service and monitoring system also deserve high marks, though the price could be more affordable.

I've had ADT for many years. I dropped them one time and picked up another company for a few years, then I went back to ADT. I like them better. When my new system was installed, they showed me what each thing they did and what to do if I wanted to get in contact with them or if the system went off accidentally. Aside from that, they let me know that on the first time, I didn't get the speaker. When someone opened a door, my system wouldn't say that the front door, back door, or basement door is open. But I got it this time and I like that better. They also let me know that I can make a false alarm, but there’d be charges after that.

I recently had an experience with ADT Home Security that left me quite frustrated. Whenever I've had questions or concerns about the system, customer service hasn't been helpful at all. Essentially, I receive no useful information, so I resort to searching the Internet and YouTube to solve the issues myself.

I've been a customer with ADT Home Security for about 28 years now. Throughout this time, I've stayed loyal because I genuinely like their service. For instance, I once had an issue with one of my sensors. I called their customer service, and they promptly sent me a new sensor and guided me through the setup process, which I could easily do on my own. This kind of support has been consistent. Although I've never experienced any alarms going off, I've always felt that my home is secure with ADT. In terms of pricing and features, they are excellent. Overall, I would rate my experience with ADT as highly positive.

I've had ADT Home Security for several years, and while it is on the expensive side, the quality of the system is quite good. I appreciate the wireless setup, which keeps everything clean. I particularly like the mobile app feature too. It allows me to control the system conveniently from my phone, which I use frequently. My overall experience has been positive.

I've been using ADT for over five years now. I initially chose them after doing some research and needed an alarm system installed. My experience with ADT's customer service has been positive. Everything has been working well.

I have been using ADT Home Security for a while now and my overall experience has been positive. The security system provides a peace of mind, as I feel secure knowing it is there if needed. Overall, I am a satisfied customer and would rate ADT a 5 out of 5 stars.

I recently set up an ADT Home Security System primarily because my wife and I wanted an added layer of protection after having a child. I've been familiar with ADT for many years, and so far, the experience has been quite positive. The system's performance has been satisfactory, and everything's working well.

I have been a customer of ADT for three years at my current location and have previously used their services at other locations. My interactions with their sales and customer service reps have been positive. If I've ever needed technician assistance for my system, the response has been quick. The features in my service package meet my expectations 100%. I have experienced an alarm situation, and the response time has been impressively fast. Overall, I would confidently give ADT a 5-star rating.

I have been using ADT Home Security ever since it was installed in our home many years before the brand became ADT. We have stayed with them since its name change due to the reliability of the service, which has been largely positive. We encountered a battery issue where the alarm system would repeatedly beep. To resolve it, we simply purchased and replaced the battery ourselves, which my husband found easy to do. Overall, I would rate our experience with ADT a 4 out of 5.

My experience with ADT Home Security has been positive overall. The customer service has been satisfactory when I've reached out.

My experience with ADT Home Security has been positive. I've been a customer for three years now. My interactions with their customer service and sales reps have been good.

I first learned about ADT Home Security online by researching different security systems. My experience with ADT has been positive. Their team, including sales and tech services, was responsive and provided all necessary information. The technicians who came to my home were excellent and performed their tasks perfectly.

I recently decided to switch my home security system to ADT after a neighborhood representative approached us with an offer. Previously, we had a different service, which we barely used, so when ADT offered an upgrade, we decided to go for it. The installer was helpful, replacing our old system with the ADT components, and we now have a doorbell camera and an additional camera by the garage.

I used to be a police officer so I'm aware of ADT. The customer service has been good and the only thing is, I've been calling about getting my Wi-Fi fixed. The reps don’t understand that my Wi-Fi was changed so it's got a different number and I'm trying to put my stuff back on the new one. But I got somebody coming out here.

I've been with ADT Home Security for the past 25 years, continuing from my previous residence. Overall, my interactions with the ADT team have been satisfactory, although there was an instance where two technicians had to visit on the same day because the first technician did not resolve the issue. The second technician, however, addressed the intermittent internet problem efficiently.

We've had ADT for 30 years and they've switched out the base unit a couple times as they upgraded. Everything's been fine, and luckily, we haven't needed to use them. We're always glad that ADT is there.

My experience with ADT has been fantastic. The only interaction I had with them was during the installation, which went smoothly. The installers were quick, efficient, and took the time to show us how everything worked, making the whole process pleasant. We've had no issues with the system since then.

I bought a house with an ADT system and it meets expectations. However, the customer service is a bit messy sometimes. Last time, I did a new install and they charged me for the permit, but they didn't provide it.

I had CPI, then I decided to go with ADT and it's not much different. The only thing I like about CPI is whenever I have an alarm, someone would come on and talk to me. With ADT, I don't speak to anyone. Besides that, I don't have any problems. When my electricity went out and I had the beeping, I had to call and see how I could get it back off. My bill went up a little bit, but I understood why. I ordered some batteries, and they added that on.

I decided to choose ADT mainly because of their reputation. We had a friend working there at the time, and I had heard about them from other people. However, over the past year, my experience with ADT has been terrible. We've had multiple issues with our system, and getting anyone to come out for repairs has been impossible. The security system installed is at our cabin, which is not our primary residence, and scheduling a visit during the times we are there has been a challenge.

When I moved into my house, a representative of a contractor for ADT came by. He gave me some kind of sob story and I was right in the middle of moving, so I bought the system to get rid of him. The quality of the system is okay, but I no longer have it because of the cost.

I've been in my house 33 years and I've been using ADT for a long time. It makes me feel secure. I like the system because it's easy. The customer service has been very good too. I'm satisfied with everything, and I'm happy that I'm with ADT.

I've had ADT for a while, and their any customer service has been very good. One of the sales representatives helped me get a better monthly plan. Money-wise, it's lesser. He was able to get me back to my original monthly cost from an update or a change that had occurred. Every once in a while, there's something weird with the glass break unit. I don't have them set up, so it's an emergency alert for me. I removed them in case it did it again. The only thing is when the technician was here less than a year ago, there was something that was put on my invoice that was gonna help the way that the main unit gets plugged. It was like a little adapter, so it can plug directly into the wall rather than have a wire hanging out of it, and that was never received.

I've been a customer of ADT since 2017. I was moving to west of Phoenix, Litchfield Park and when I called and inquired, they were very helpful. They reviewed the plans with me on the phone. When I had to transfer my service from Litchfield Park to Bullhead City where I now live, it was a simple process. Installation was very quick and meaningful. When I got the system done at my current address in Fort Mohave, outside of Bullhead, that one was rushed. It was a brand-new system, new technology and I'm not that tech-savvy. The kid didn't want to go through a lot of stuff with me like he should have. I would have to constantly inquire and ADT would have to send somebody out, which I always got stuck paying for every time they came out to answer any questions and assist me with the new system that I've had since 2022. Now, I understand it and it's not a big deal. It's second nature to me.

ADT's customer service sucks. They know there's an open police case, and they've been dragging their feet on getting this stuff. We had issues with the cameras, and the NVR keeps breaking as well. They've had to replace it twice. The recording stopped and the two times I really needed it, my recordings weren't available. The police wanted the records September 10th, so it's been seven months now. ADT has also had to do stuff and they have come several times. I've had to call several times as well. They don't resolve the issue and there's no follow through, even when there's an open police case about it twice.

I heard about ADT a long time ago. At that time, there weren't many security companies here and I saw some of my neighbors had it, so I picked up on it, too. I got the old system, and I'm comfortable with it. ADT is a good company with reasonable prices, and I'm having a good experience with them.

The sales rep was very knowledgeable, respectful as well as easy to talk to and the installer did a good job. He was really on the ball and knew what he was doing. I've had ADT for a couple of years and so far, the system has worked really good. It's easy to put the numbers into the monitor. We've had false alarms due to our mistakes like opening up the door before we unset the alarm and they called and wanted to know what happened. I told them and they said, "Okay, thank you." ADT puts us more at ease and I'd tell people, "Go for it. It's good."

I had ADT for 2 years. My first experience with ADT was with a technician that couldn't keep his eye off my wife, made both of us feel awkward. I actually made a complaint after seeing saved videos of her on my security panel after he left. Had the hardware malfunction multiple times (only a few months in), and the customer service is the worst. The reps are never consistent. I had to call to cancel my account multiple times after switching to Vivint (btw no complaints!). Thinking it was cancelled I noticed an ADT bill, stating I was 120 days past due for the amount of $351.

I had a situation three months ago and the time before that I called ADT was six years ago. I had good service in those times. Sometimes it turned out to be a battery. I have an old system. Everything is hardwired. Maybe my windows are a little older, so they tend to sometimes separate in a high wind 16th of an inch, and occasionally, that can set off the system. I was given some suggestions over the phone. None of which worked. I figured, "Years ago they would have said, 'We'll come out and solve the problem for you,'" but that's not the case any longer. And they don't tell me, "If it doesn't work, we'll come out or we'll do whatever." But I was able to solve the problem myself. It works okay.

If I call ADT and something has to be done, there's no charge for it, because I've been a customer for many years. When the battery beeped, they sent a tech out to replace the battery at no charge. I was in my bathroom getting ready for work and the alarm went off. When I looked at it, the sensor told me it was in the very bathroom I was in. Come to find out, the contact in the window had gone bad. ADT had been in this house before I came here. ADT said, "We can't find anything. Let me send a tech out." And that's what it was. It happened twice. He said the little contact inside the window jam sometimes it goes bad from heat. They replaced it, and I never had that problem again. They're very good.

I had another company and they sold out to ADT. Then we got a letter in the mail saying our service had been switched over to ADT. So far, everything's fine.

My system hasn't worked for two years. ADT replaced some batteries in it. We got rid of our phone line. The system is obsolete at this point.

I first heard about ADT about ten years ago, soon after my husband passed away. My daughter suggested I get a security system, and I noticed ADT in a newspaper. I decided to contact them, and I've been using their system since then. The system functions well. It alerts me if I accidentally leave without turning it off, and it provides a sense of security at night. Overall, my interactions with ADT's team have been positive. However, there's a charge whenever they have to come out for battery-related issues, which I find unnecessary. Their customer service has been satisfactory whenever I called.

ADT's sales rep and installer were fantastic and I would recommend them. I've had the system for about a month and so far, the quality and features of have been good.

ADT gave me a good deal. However, the people who are helping me out are awful. I have a problem with one of my sensors, so I just left it. I didn't care anymore. ADT wanted to charge me $50 to come out. They charge me $50 a month. If I had a cable problem, U-verse came out for free and fixed the problem. The person didn't help me at all. I was on the phone for at least two hours. They tried to walk us into what sensor it was. We had to take apart the sensor and see what was the problem with the battery. It was a lot of work. I said, "Why don't you just have someone come out here and do it?" He said, "Okay. It looks like your sensor has a problem. We're gonna send you a kit." They wanted us to do it ourselves. But I don't know how to do it. If I look at my app, it says sensor problem. We just left. I bypassed it when I put the alarm on because ADT never came out.

I liked ADT's reputation and their sales rep was great. I've been with them for four years now and I have no complaints at all about their service. The system has worked flawlessly. We've set it off a couple times while cooking and their response was instant. When I would hear the alarm beeping, within two seconds, my phone would ring.

ADT's reps knocked on the door to my house as soon as I moved in and they were pretty good. The installation was professional and quick. There are a few things I wish I would have gotten when I first moved in, but I've called since then to see how much that would be and it seemed a little bit pricey with getting it now versus getting it back when we first moved in. Other than that, I'd tell my friends to sign up with them.

I don't wanna switch to another company because ADT is a good service. Their customer service is good for me. And the price is not too high. Somebody came to put the new sensors all over the windows the last time I changed them. Also, I asked them for the signs of the windows. They sent me the signs. They came very fast. Two years ago, I was out of the country. ADT called me right away when the alarm was off. The firefighter came up to my house to see if everything was good.

I've been a customer with ADT Home Security since 2020, so almost five years now. Recently, when I called to inquire about installing a doorbell camera, they realized I was being charged for a camera service that I never had. They offered to credit me two months of service out of nearly five years of incorrect charges, which seemed quite unfair to me. Aside from this issue, the service is satisfactory, though I had to pay $45 for a replacement battery when my alarm system started beeping incessantly. I assumed equipment maintenance would be covered by the service, but evidently, it is not.

We were with ADT for five years. We changed to another company because they kept going up on the bill. We couldn't afford it. ADT bought out the company that we were with, so now we have been back with them for three years. We've been good with them.

Not very many people are up to date about do-it-yourself in a no-sales area. I don't know when I became a no-sales area. Between March when I signed up and now, I became a no-sales area. It took many transfers from one person to another person to another. If it wasn't for me having ADT's contract already signed, I would have dropped ADT. They need to educate their reps a bit more, when people are out of area. It took me a week to get through to the right person, because I was on the phone call for over an hour, all five times. And a couple of times, the phone call was dropped, and nobody returned my phone call. I had already been on the phone for an hour and 20 minutes before the last person was able to help me. She took good care of me. She needs to get some kudos there because it was awesome. She's very good with what she's doing.

I had ADT in years past. I used them again whenever I got ready to put their system in. The rep called and was ready to put it in. He came out and talked with me. I got it done within three days.

When we first got ADT, we just couldn't get it to work. But again, we had terrible internet service. We live out in the country. Once we did get our internet fixed, everything was much better.

I've been using ADT Home Security for over 15 years, and frankly, my experience has been disappointing lately. When issues arise, such as my camera malfunctioning, getting a response from them is quite challenging. Even when I request a callback, it seldom happens.

I have the original system and ADT tried to get me to change because they've upgraded. But even without an upgrade from the same one I've had five years ago, the functionality is pretty good. If I had an upgraded version of the equipment, it would be perfect. But aside from that, I feel very safe. The customer support has been superb. I'm always treated like I'm a relative or family member. It feels very personalized. ADT is exemplar.

A sensor hasn't been working properly since I purchased ADT and it's been two years. I called ADT numerous times and I couldn't get a resolution. They want me to send it in. I told them, “It's just a sensor. Send me the replacement.” I called a few times but that matter didn't get resolved. So right now, if you look at my alarm, there's still one light beeping. My patio sensor is still not working. So I'm not too happy about this. They're trying to help. I get it. They asked me to replace the battery. But I did all that. A new battery will only last about a week, and then start to go out. So something is defective with the sensor. I told ADT that and they told me that if I couldn't duplicate the result, they couldn't do anything about it. I was busy and then forgot about it. The reps were courteous but my problem was not solved. I probably would switch to SimpliSafe. They offered me $500 a month with comparable equipment.

The reps have always been really nice and understanding. I'm often hard of hearing depending on who I'm talking to and they don't mind repeating themselves until I finally get what they're saying. When I had some beeping going on that I didn't understand where it was coming from, ADT sent a service technician out here. They've always been good people. I like the package that I got. I'm not gonna change. But ADT is a little bit more on the expensive level. If they were less expensive, it would be better, but you pay for what you get. ADT is a good company. I really like them.

ADT was recommended through a Realtor friend once we purchased our house, and we've had them for almost two years now. The system is sufficient, and I like the ease of use, at least the touchscreen that we have available for us.

I'm quite happy with what I have. I've never had any issues with ADT so there's been never a reason to change or move services.

I heard about ADT through the Veterans United and setting up was easy. I’m satisfied with my package. When my smoke alarm goes off, I get a call immediately. The reps try to reach me via phone to find out if I need help. But the time it went off, it was just dealing with steam. I might be cooking. It was a good experience with ADT.

I got interested in ADT's service for the cameras in the house. I called them mommy and daddy cams. I could see that dad was sleeping or at the computer or mom was in the kitchen. I had the camera in my kitchen, in the living room, in the three public places that they would be sitting. It made me be able to make sure that they were okay when they were visiting me.

We've had the service with ADT since 2007 and the service has been good. People should check it out. If my alarm goes off, they call me and alert me immediately along with the people on my call list.

I’ve been with ADT for nine years and I stayed with them just to have the home security. If anyone wanna enter, I would be aware of it because I'm always at work. Plus, my mother was here. I have ADT because I like it for its features. When maintenance people and family members come over, I like to know who's entering. Dealing with the reps was excellent but I’m having a problem with the dashboard right now and I can't get the system to work on my phone. I can’t even get into the portal.

I've had ADT for years and I like that they are the most available right now. It's also easy for me to work the system and it has worked for what it's worth. The only complaint I have is living so far out in the country. I live 30 minutes outside of any town. A couple of times, my alarm's gone off to where I've had a phone call going asking was everything alright. I was sitting there thinking to myself if it wasn't alright, by the time they got off the phone with me, involved law enforcement and gave them at least 20 minutes to get out here, somebody would have been in and out in three to five minutes. Also, I don't know who answers my calls. Half of them don't speak English.

I was seeing signs in other people’s yards and hearing about ADT and chose them due to recognition. Most of my dealings with the reps have been good. I have casement windows and I have 28 sensors. So, the installation was not quick. But in hindsight, I did it when I was scared and I overdid it. I can have a whole bunch of false alarms in the middle of the night and I don’t like that. But I didn't know any better at the time. So, I don't blame ADT for that. And I have corrected it a couple of days ago. My very last experience with customer service was sensationally good. This was with the person that I was connected to who called me back to work on my sensor problem.

I've had ADT’s service for so long and I've reached out to them for various concerns. Initially, I didn't have the upstairs armed. But because I had a burglary, I upgraded the upstairs windows. ADT was in place and it was on a hard wire. This was prior to the wireless configuration they have now. I had a loud horn that blew outside and inside the house when the burglars were approaching downstairs. My neighbors were outside. So, they got out. When ADT came out to arm the windows upstairs, the wireless configuration didn't allow me to have that horn still installed. So, I was disappointed about that because it only rings inside. No one can hear it outside the home, whereas the other one blasted.

I have used ADT in the past and they seem to have worked for me. The functionality has been great though no incident has occurred to cause it to work. I was just thinking the other night that I'm grateful for the security that I have right now. Things are a little rough in the world.

A third party installed our ADT and, and for some reason, I didn't get a monitor on a door that really needed it. I called them and I had them send it to me versus me having them come out. Haven't installed it yet. But I like them. They were nice.

My experience with ADT has been good. Their customer service has been excellent. The system has been very dependable and helpful.

ADT bought out the security company that I originally had. They didn't do any equipment upgrades. I don't think they were completely able to use the older different gear. I had multiple issues with the equipment itself, and couldn't get it resolved. They just wanted me to upgrade and buy a whole new setup. I wasn't gonna do that for their price, so I went someplace else. It also was not that easy canceling with ADT. I kept calling back.

We've had ADT for quite a few years. The performance of the system has been great. They have good people and they have a fair price. I feel comfortable having them. Sometimes we forget to turn it off and we open the door. And boy, they respond right back to us. I appreciate that. I like the indoor alarms and the alarm box that we set up. It's very easy and usable.

When I first started with ADT, I was happy with the service, but because the cost continued to go up, I looked for replacing it with a cheaper service. When I tried calling ADT about it last year, they did the reduction, then the price went back up. They didn't tell me initially that it was just six months. It was a miscommunication.

I have an ADT system, but I don't use it much. I've got the camera on there but it's outdated and half the time it doesn't work. I reached out to the company at one time but it was a waste of time, so I've never done any more with it. The reps didn't help me at all on the phone.

The system works fine, but I had a bad experience with ADT. A yard man hit my sign with something and tore it up. Plus, I got a new solid glass screen door, and I wanted a sticker to put on there. So, I asked ADT for one sign and one sticker. I've called three times. When I called back the second time, ADT had my address wrong. They had me as Pinson, 35206, and it's Birmingham, Alabama, 35215. The man I dealt with told me he was gonna change it in the system to get that straightened out and that he would send the sign and the sticker, but I still haven't gotten anything. I don't know if they delivered them to the wrong place.

I've had ADT for years and the last two times somebody was here, the interactions went very well. However, ADT is too expensive if someone is just gonna get the minimal service like I have. It's just a basic house alarm and I've never had anything fancier than this. Originally, I went with them because their price was the best, but now I'm ready to cancel it. The price has gone up and I didn't even know I could monitor my system online.

ADT is a good company to deal with in terms of home security. The sales rep was good and the installation was very quick. I've been with ADT about seven months and the wireless system is quite adequate. It makes things safe.

I've had ADT for years. The quality of the system is good, and if anything happens, they're always there. If there's something that needs to be done, I call them and they take care of it. The cost is good as well. It hasn't gone up that much for the years that I've had it. All in all, I'm very happy with the service, and I really appreciate their support whenever I needed it.

Previously, in Michigan, we employed ADT for in excess of 10 years, then down here, it's been five years. There have been an accidental alarm entering the house, but other than that, we've not needed them for an emergency or a break-in. Many of the times, we were able to get to the panel and shut the alarm off. We have had phone calls from them on rare occasions where we haven't, and they've been given the code word so that they knew there was no issue. When the customer service people were out, they were fine. They also helped me on phone calls made when there were issues with the panel. All in all, the service is fine, but it seems like the price goes up every year. Originally they were around $30 and it's up to $60 plus now.

ADT is dependable. I've had them for 30 years and the system is good. It's security for the house and I haven't had any problem. The technician that came out to the house was very cordial and knowledgeable. He listened to what the problem was and fixed it.

I had the service years ago. It was doing well, but my husband stopped it and I wanted to get it back. This is the company that I could go back to and hopefully still have the positive service that I had before. Right now, my sense of security is very good, and I've had a positive experience with the people that I've dealt with at ADT. I haven't had any issues and we're hoping to keep it like that. Having the system can help people feel comfortable when they sleep at night or go away from their home. It's connected to my cell phone and I can see who's coming near my home or going in and out, which is good.

My interactions with the sales rep were very positive and the installation went smoothly. ADT is a good company and I'd recommend them.

We have ADT for home security, and if anything goes wrong, we can call somebody and have somebody come out. I don't have any issues with them at all. The cameras work well. I had one issue with one camera, but it seems like it's working fine now. The service meets my expectations well. It's just that the price has gone up a lot and while they've sent notices, a lot of people now are just going to Ring cameras or other stuff. They don't have to worry about paying that monthly fee, or they pay a fee one time and that's it. ADT should pay attention to that because they can easily lose a customer by somebody just getting all the cameras in the store.

I had been connected with ADT for over 20 years. When I started with them, they were very responsive and I would have people come to the house to help me if I had a problem, but then all of that seemed to disappear at some point in time. I had a lot of issues with the system, probably because it was so old. In fact, I had disconnected it. I didn't use the system by the last six months that I paid for it because it would go off for no reason in the middle of the night and then I couldn't get anybody on the other line to help me cut it off. I ended up cutting it off completely so it wouldn't do that. It wasn't reliable and I'm sure it was because it was older. If I had changed to wireless, it would have been better, but by that time, I was so over ADT that I wanted to go with somebody else.

I've had ADT for 25 years and it has been excellent. When I asked for help, they came and did a fantastic job. The system is also excellent, and I can do things remotely with the ADT Pulse. I've had no problem so far. It's a good product and if someone wants it, they can buy it.

We've been using ADT since the 1990s. Everybody's been professional from the installers to dealing with the operators.

We've been ADT customers ever since we came here 22 years ago. The system was already installed in the house when we bought it and the customer service reps have always been right on the spot about it. If we set our alarm off, they make sure all of our contacts are notified. We've had very positive experiences. The price has gone up quite a bit, but so has everything else. We understand the cost increase. We're very pleased with their service and have been all these years. We tell people how pleased we are too.

When I moved in here over 20 years ago, I got ADT and I've had them ever since. I'm satisfied with them. If you look online and ask for the best service, ADT comes up and there's nobody near them. This is why I stay with then. It's a wonderful service for what they do. Less than five years ago, I had a guy out to update the unit. He took out the wall unit and put in an updated one. When the testing comes and we're supposed to test the unit, and when we have to talk with somebody from ADT on the phone, my wife handles that and she's never complained.

ADT came out and installed like I requested. I'm in a safe area, but you never know. Sometimes I'm out of town so I want security on my house. The gentleman that came out asked me where I wanted everything. He told me where he thought everything should be, and I went with what he thought. He was quick and didn't waste any time. He got it done and showed me how to use the monitor.

The alarm works well, but I'm more interested in the cameras, which have such a long delay as far as taking pictures. If something happens, I'll miss it because it hasn't shown it yet. ADT has come out and replaced the cameras, but it's the way their cameras are. I've had ADT since 2008 and I'm not happy with their cameras, but at the same time, I don't want to have to try to find another security system and pay all over again.

We got ADT a long time ago. We were traveling at the time so we wanted to have an alarm system. We have the basic package where when the alarm's on and the door opens, the alarm goes off. However, it used to be that if by some chance I walked out the door and the alarm went off and I turned it off, someone would call and ask if everything is okay. They don't do that anymore.

I've had ADT for over 20 years. At the time, they were the premier company. We upgraded about six months ago and the installation was fine. However, when we upgraded, I was not informed that I would be charged three different times of the fee. Also, sometimes the pad does not register our code right away and that's a little frustrating. But other than those, the system is fine.

ADT offered very good deals and they held to them. We had no trouble with the sales reps, but installation was a little tricky. They sent me a guy who only knew how to hook up cellular and not landline, so by the end of the night, four guys came and helped him hook it up. It took all day long, but ultimately, we had no trouble with them. ADT is reliable and we like their service. We've never wanted to change because they're a reasonable service and if our alarm goes off, they call us in seconds. They're great. I love them.

I wanted a hardwired system. Part of it is, but the main brain is a battery backup and cell. I've been happy with everything except for, when we were doing the installation, I talked to the salesperson and had everything ironed out. When the installer came, he said, "Let's do this. Let's do some fire alarms, smoke detectors." He did several things, and ADT ended up sending me a bill for a lot of money. The installer tried to upsell and he didn't say that it wasn't all included in what we had discussed already. That was the biggest thing. But we got that rectified. When you talk to the salesperson, iron down what you want. And when the installer comes out, make sure if you decide to do anything else, that's fine. Know that it's going to be more money. They use their technical lingo. You don't know what they're talking about. Other than that, I like ADT's reliability. We use the app a lot. We can arm and disarm it from our phone. Super easy.

Worse company in the world! Hands down! They came to my location and broke my attic door, stepped on the ceiling and cracked that as well. Took my Brinks system with them and never brought it back after 112 phone calls.

I would leave a zero review if I could. Been a customer for 3 years and they took money out of my account a LARGE amount. That they were NOT supposed to take without informing us. I called for a refund and was told we would get the whole amount in 2-3 PRIORITY days checked my account on day 3 no refund. I was told Monday I wouldn’t need to call back it would be in my account. It’s not. Called and was told they credited it to my account and now they start the refund which takes 7-10 days. And also hey your bill for MARCH was generated so we took from the credit we was suppose to refund so now you aren’t getting the whole refund now and I have to wait 7-10 days my account is negative and I have overdraft fees that they also wouldn’t give me. UNPROFESSIONAL.