ADT Reviews

I didn't ask for help, and I don't have any problem with the system. I just turn it on or off. I don't know anything else about it and I should know more. I assume I'm supposed to read the book myself and figure it out. Other than that, I wouldn't be without the system. ADT's service has been excellent. I was disappointed that after 35 years, they didn't replace my system for free. They couldn't even get parts for my system. So, they should have replaced it for free.

As for the ADT system itself, it's been functioning well. Initially, we thought there was an issue, but it was just our misunderstanding of how to use it. One of our favorite features is the simplicity of the system, especially the ability to control it through our app if we forget to set it before leaving home.

With ADT, we feel very secure and have peace of mind, especially living in a rural area, knowing that the authorities would be notified quickly if something were to happen. The online tools are user-friendly, and I would rate them a 5.

Regarding the cost, it feels a bit high. I would rate it a 4, even though I think it could be a 3.5. Overall, I would recommend ADT to friends and family, especially if they feel their current service is lacking.

Over the years, I've had to move a couple of times. The first place I had ADT, I had a system that was plugged in and hooked up to the phone line, but when I had a house built, ADT hardwired the system in during construction. My most recent move was simpler, as the new house was already built, so we just had to plug the system into the wall and connect it via wi-fi. In every instance, ADT handled the transition, providing excellent service.

ADT's customer service has consistently been outstanding. Whether speaking to customer representatives or interacting with installers, I have always found them to be friendly and helpful. I am satisfied with my experience, giving them a 5-star rating.

Regarding the financial aspect of their service, I believe it is well worth the price. Additionally, I have accessed their website and used their mobile app, both of which are user-friendly. The app in particular is easy to use, and I would rate it a 5 as well.

Overall, my experience with ADT has been excellent, and I highly recommend them to others.

When I attempted to reach ADT for support, I was told I would have to wait on hold for 60 minutes, which was frustrating. I believe their customer service should be more responsive, and a 60-minute wait is unreasonable. The installation process, however, was performed by Karson, who was courteous, knowledgeable, and helpful. He provided his contact information and told me to reach out if issues arose, although I haven't yet contacted him about the smoke detectors.

Additionally, I've had issues with billing. My husband had ADT at my daughter's house which is right down the street from me. I wanted them to cut it off down there and bring it to my house. In the process, I had to pay over $1,000 down there but they still have not cut that off down at that house. They said it would take 30 days to cut that off. She's still getting that, but I told her I wasn't paying anymore. Then here at my house, I have to pay 800-something dollars for three months to have mine and that's a bit high. Karson didn't tell me it was gonna be like that, but that's okay. I'll pay it because I've had a deal with ADT. When I had this installed, I paid 808.20, 43.01, and 71.34 to even have my security turned on. For this month on the 19th, I gotta pay 808.20 then I gotta pay it next month and I have my equipment paid off. That's a bit much for equipment when I already had it installed at another place.

Overall, I'd rate my experience with ADT around a 3 out of 5 due to the cost and unresolved issues. While the installation was handled well, the ongoing customer service and pricing are areas I believe need significant improvement.

In terms of their performance, I've encountered some challenges primarily related to their customer service. The sales personnel have been a bit disappointing. They often promise follow-ups that don't materialize. This has occurred on multiple occasions, particularly with proposals to enhance my security system. The sales representative I dealt with in Las Vegas seemed inexperienced and lacked the follow-through I had expected. I still have not managed to extend my system due to these follow-up issues. It feels like I would need to escalate these concerns to her supervisor to see any progress, which is inconvenient.

Overall, while the system itself functions, the service aspect needs improvement. If I were to rate my experience, I would give ADT a middle rating. The functionality is there, but better service and communication are necessary for a seamless consumer experience.

The installation process was smooth. The technicians demonstrated a thorough understanding of the system and took the time to explain everything to me, which was particularly helpful given my age. I appreciate that the equipment is straightforward and doesn't involve unnecessary complications, reducing the chance of running into problems. I've recommended ADT to friends, as I believe they are a reliable company.

To compound matters, I received messages indicating my system isn't being monitored, which is alarming. Despite contacting support, my trouble with them mostly led to unresolved issues, especially after a failed call during diagnostics. It's upsetting to deal with these issues so soon, especially when I haven't paid my first bill yet. My frustrations have grown, and I'm considering canceling my service.

Other than that, I'd recommend ADT because of the Google Nest system they provided us. The cameras have good resolution, and the technician was attentive to our needs regarding coverage and camera angles. Contacting a representative is fairly straightforward, although there is some waiting time, but not excessively so. The price is excellent, deserving a 5 out of 5, and I love the online tools available.

This company traps people in predatory contracts filled with hidden fees, auto-renewals, and shady fine print. They make cancelling as difficult as possible, and even when you think you’re done with them, they find a way to keep charging you. ADT does NOT care about your security—they care about locking you into endless payments and scaring you into submission. There are far better and more honest security options out there. Avoid ADT at all costs!

Despite the initial issues, I've found convenience in using ADT's features, especially being able to arm and disarm the system from my phone. As someone who was hesitant about relying on my phone, I was surprised by how much I appreciate this functionality. My favorite feature is being able to manage the system without hurrying out or into the house.

I would recommend ADT for their comprehensive service from start to finish and there's service available 24/7 if I have any questions. While I appreciate the completeness and convenience of ADT, I do think the pricing could be more competitive. Overall, I have found tools like their mobile app to be excellent.

In terms of the functionality and performance, the security system works well overall. However, replacing the battery can be a bit of a challenge. The way the sensors are installed makes it difficult for me to reach them, so I need assistance from their team.

I've interacted with the ADT team a few times, and they have always been informative and polite. They answered my questions knowledgeably, which I appreciate. I haven't needed to use the service in an actual emergency, but their responsiveness is reassuring. If the alarm goes off and the code isn’t entered within a certain time, they promptly notify us.

I feel very safe with the system in place. Sometimes, my son accidentally trips the alarm, but ADT does a good job of making sure everything is okay before involving emergency services.

My favorite feature is the night mode setting, which we use regularly. It provides a sense of security while we're at home in the evenings. I haven't had much interaction with customer service, but when I did call to order some batteries, the experience was okay, despite the long wait time.

The online tool is helpful, though I did need to watch some YouTube videos to fully understand how to replace the battery in the unit. As for the pricing, I find it reasonable given the two panels, external camera, and sensors we have, with the bill being around $70.

Overall, I'm satisfied with ADT and would recommend their services to others.

My service package with ADT meets my expectations. The customer service and security system have been excellent, and the pricing is fair. I would definitely recommend my friends to sign up for the service, as it offers reliable security. Overall, I'm very satisfied with my experience.

The price seems reasonable, so I'd also give it a 4 in terms of value. However, I find the app aspect a bit frustrating, rating it a 2. The requirement to use both the ADT app and the Google Home app seems unnecessary; it would be much more convenient to have just one app.

In terms of customer service, ADT has been great. I would give my overall experience and the security system itself top marks. The only downside is that ADT's pricing is on the higher side, but I knew that, going in. Nonetheless, I'm satisfied with the service.

The installation process with ADT went smoothly. The technician was committed, polite, and answered all our questions thoroughly. He really made sure everything was working perfectly.

I wholeheartedly recommend ADT to anyone needing a reliable security system. Their service has been excellent, and I’ve had nothing but a positive experience. I’d give them a strong recommendation based on my experiences with their customer service and the overall quality of their services. The price is worthwhile, and I find their online services easy to navigate.

My experience with ADT's system has been positive. It works well, picking up movements, including animals and cars, much better than the generic security system I used earlier. If a friend or family member asked about my experience, I'd tell them that it works quite well.

However, I ran into issues with the pricing. Initially, I was told it would be $14 per month, but once the installer came out, I was informed it would be over $80. This was disappointing, as the quoted and eventual prices should have been consistent. Although I tried to clarify this with customer service, the responses were unsatisfactory.

On the customer service side, I found the installer could have been more professional in appearance. As someone who's worked in customer service, I found the experience less than ideal even though the job was done properly.

Pricing-wise, because of the unexpected increase, I’d rate my satisfaction as a 2. The app, however, is user-friendly and practical. It's easy to navigate and even allows for payments through it, so I’d give it a 5 for convenience. I had to play with it to find where I could pay through the app, but it's pretty simple and self-explanatory.

Overall, while the system itself works perfectly, the disparity in pricing and the slight lack of professionalism in customer service were the downsides.

As for the package I received, I wasn't entirely satisfied. Although they installed a front doorbell, it hasn't worked since installation. Despite noticing the issue two days after they set it up, I haven't reached out to ADT as I assumed there would be a charge for them to inspect it, so I've just been dealing with it meanwhile.

Overall, I would rate my overall experience with ADT as a 3 out of 5. While their customer service was good and the price seemed reasonable, the functionality of their online services or app left much to be desired, as it was difficult to navigate and probably deserves just a 2 out of 5.

I've been with ADT for over a year, but I plan to switch once my contract ends. After installation, there was one visit related to a referral from ADT to a solar company. They also had to adjust a sensor on my garage door, but beyond that, there has been little follow-up. My interactions with their customer service have been minimal.

During my setup, the ADT team handled the installation professionally and demonstrated excellent knowledge. I currently have door chimes, door sensors, and a motion sensor. These features perfectly meet my expectations.

There was an instance when our ADT alarm went off while we were on vacation in another state. ADT promptly contacted us and dispatched the sheriff's department to ensure everything was safe at our home, which was incredibly reassuring.

Overall, I have had a fantastic experience with ADT and would readily give them 5 stars. While I haven't interacted much with their customer service team, the products themselves easily deserve a 10 out of 10, and their app is remarkably intuitive and user-friendly. I also find their pricing to be fair and reflective of the value provided.

We travel a lot, often spending summers in Europe, and the ease of controlling our alarm system through their app is a significant advantage for us. It provides peace of mind knowing that our home is secure, no matter where we are.

We've never had to contact ADT's customer service, which speaks to the reliability of their product. The pricing is reasonable, and the app is user-friendly, both of which add to our positive experience. Overall, our experience with ADT has been excellent so far in the 14 years that we've had them, and I would rate their services 5 stars in all aspects.

My experience with the customer service during installation was less than satisfactory. The installer seemed unsure of himself, and shortly after the installation, I received a false warning in the middle of the night. Upon investigation, I discovered a sensor had fallen off the window. When I contacted ADT for help, they sent me double-sided tape to fix it myself instead of sending a technician, which I found disappointing.

Although I rarely use the system since I'm mostly at home, it provides peace of mind when I'm traveling. I travel frequently, indulging in photography, which is my passion. Even with the customer service issues, I am not dissatisfied with the ADT system itself. However, getting in touch with ADT for additional installations, like a doorbell or an extra camera, has been challenging. Despite these frustrations, I am still interested in further upgrading my security system with ADT.

Overall, while I appreciate parts of the functionality ADT provides, the customer service experience has been mixed, leaving room for improvement.

Overall, I'd rate their services highly, especially the features and ease of use of the app. Pricing is fair, and while it's not perfect, I'd give it a 4 out of 5. All in all, ADT has provided a great experience without any issues so far.

Additionally, I would appreciate it if ADT could send me stickers for my window, as I believe these are important for security signaling. Overall, considering my experience, I would rate ADT's service a 4 out of 5.

My favorite feature is the ability to access the cameras and lock/unlock my door via cell phone. The added sense of security has been significant, especially as I work midnight shifts as a nurse assistant, leaving my family at home. Knowing our home is protected by an alarm system gives me peace of mind.

Overall, I would rate ADT a 5 out of 5. The quality of service and customer support is exceptional, with everything from coverage to their online tools earning top marks. The pricing is also fair for the level of security and service provided. I would definitely recommend ADT to friends and family because the improvement in quality from my previous system is significant.

The overall functionality and performance of their security system have been satisfactory. With ADT, I feel a strong sense of security and safe in my home.

My system includes several window sensors and cameras, which I find very useful. Particularly, I love having the cameras as they add an extra layer of security that I hadn't experienced before. However, every few days, I receive calls about a disconnect between my system and the internet, which I have yet to resolve. I can't determine if it's an issue with my Verizon Internet or a glitch with ADT, though it's only a minor inconvenience at present.

In terms of customer service, I've encountered both engaging and efficient representatives, though the initial sales process left much to be desired. Misleading information on pricing was not pleasant, but the installation tech and manager were very helpful in resolving the matter.

Overall, I would recommend ADT but with a word of caution regarding the sales process. Be vigilant in ensuring that the pricing and service descriptions you receive initially align with what is ultimately installed. While ADT offers a reliable system, it's important to stay aware to avoid any misunderstandings.

Despite this hiccup, I managed to get the payment processed, and the installation was completed without further issues. However, I haven't received confirmation regarding the two free months yet. Additionally, I was under the impression that my plan included a doorbell, two cameras, and sensors for my doors and windows. I later learned that adding another camera at the back would increase my monthly fee from the initial $56 to a higher amount.

Overall, even with these mix-ups, I am considering recommending ADT to my friends and family, as I plan to use their services for another property. In terms of customer service, I would rate it a 3, primarily because the details weren't thoroughly explained to me. The pricing also deserves a 3 since the cost increased unexpectedly. The online services and the app, however, have been great.

Another concern is my video doorbell monitor that requires recharging, unlike the other camera which is hardwired. It would be more convenient if all equipment could be hardwired to avoid the hassle of recharging.

Aside from those, when the power is on, I appreciate the ability to monitor my home easily and see what’s going on outside. Customer service interactions have been generally positive as well.

Overall, while I love many aspects of ADT, these issues—losing security during power outages and the inconvenience of recharging the doorbell—are significant enough to affect the overall satisfaction, resulting in me rating them a 3 out of 5.

The nightly routine of activating and deactivating the alarm every morning has become second nature. I've found the telephone app and online access very user-friendly, making it simple to control our home security system remotely. In terms of cost, the pricing is reasonable at the moment, though I'm unsure if it will change after the contract expires.

Overall, based on my experience with their installation, app usability, and system functionality, I'd give ADT five stars for meeting my security needs effectively.

The major issue we faced was a significant price increase, which wasn't communicated to us beforehand. Our monthly cost rose from around $40 to almost $55 without any warning. Additionally, we experienced a problem with the motion detector in the living room that ADT addressed by replacing it after it kept going off on its own.

If asked by friends or family, I would suggest they explore other alternatives due to the unexpected pricing changes. As for handling false alarms, ADT usually initiates a phone call once motion is detected.

While the overall system works great, the app definitely needs significant improvement. If I were to rate my experience, I would give the service itself a 5, but the app a 3, indicating that it requires substantial enhancements. Nonetheless, I'm satisfied with the security system's performance, minus the app's shortcomings.

I'm currently content with ADT's service. The alarms have been triggered a couple of times, and I've received prompt responses. Once, when I didn't answer, the police were dispatched immediately, which reassures me about my home's security. If anyone asks, I'd say the service has been reliable and effective in addressing my main concerns. Overall, I'm very satisfied with ADT and their quick response to alarms.

Although they eventually resolved the situation, it seemed like they were always trying to upsell me. Furthermore, I've never felt the need to set the alarm. I live with four small dogs, and I'm confident they provide enough of a deterrent to intruders.

Moreover, the alarm occasionally goes off when I close my windows, even though it's not set, which is frustrating. Given my experience, I would rate ADT a 2 out of 5 stars. The monthly cost of $50 could be reasonable if the service was effectively utilized, but with the current issues, I'm considering canceling.

Eventually, I decided I did want cameras inside my house, but for the past two and a half years, I've been unable to get ADT to come out and discuss them with me or provide any pricing. This lack of follow-up was disappointing, and eventually, I just gave up.

Regarding their customer service, I had an issue where the batteries went bad, and they wanted to charge me $27 for new ones. I found it frustrating since it's their equipment, but they made it clear that replacing the batteries was on me. I ended up ordering them from Amazon for $5.99 and fixing it myself.

The pricing has been another point of contention. They quoted me a price, but despite numerous ads for additional services, they never followed through on my requests for an indoor camera. As a result, I turned to Ring, similar to my neighbor, for my indoor camera needs as ADT seemed uninterested in further assisting once the initial setup was done.

Overall, I would not recommend ADT based on my experience. Despite a decent installation process, their ongoing customer service and additional support have been severely lacking.

However, my experience with customer service hasn't been as smooth. I faced an issue recently and was transferred across six different associates before getting some resolution, which required multiple calls in a week to sort out.

In terms of overall satisfaction, I would rate ADT at about a 3.5 to 4. Although the online tools score higher at a 4, and the pricing deserves a 5, my sense of security is just okay—neither excellent nor terrible, simply average. Despite these hiccups, I'm generally satisfied, except for the customer service experience.

My interactions with ADT's customer service and salespeople have been fine; they’ve handled our communications effectively without any noticeable issues. In terms of installation, the technician was pleasant and very informative, ensuring I understood how to use the new system.

I would rate ADT a 4 out of 5 stars. While everything is satisfactory, I just believe no one is perfect. The service is good enough for me to continue using it, though. Regarding cost, I'd also give it a 4.

However, I'm currently facing an issue where the alarm won't disable. My wife called me about it, and it's a bit frustrating since this is the first time we've had such a problem. I need to contact ADT customer service as soon as I get home to resolve it. Because of this issue, I would currently rate my experience as a 3 out of 5.

Besides that, an issue arose with the sensor on our bedroom door that led outside. On windy days, it malfunctioned while we were away, forcing us to disable the alarm. When contacting ADT for assistance, they suggested I adjust the components using tape, which seemed unreasonable given the expense of the contract. I felt they should have sent someone to resolve it, rather than suggesting a makeshift fix.

If friends or family inquire, I'd share these mixed experiences. While past interactions were positive, this latest encounter hasn't been ideal. Overall, I'd rate ADT a 3 out of 5, considering the service and customer support. Their app and website, however, deserve a slightly higher rating of 4 for ease of monitoring our security system.

I've found their pricing reasonable and within a good range for a long time, which is particularly helpful in managing expenses. I feel safe with ADT and appreciate their timely responses and assistance. Though I don't use their online services frequently, their updates and system emails keep me informed. Overall, I am very satisfied with both the service and the price. I've been with them forever because I'm with USAA. They always give you a little discount when you're with USAA.

Most of my interactions with ADT have been handled online, and I find their online service to be very efficient. It's straightforward to use, and I can accomplish everything I need through their online platform. The installation team was very helpful and ensured everything was set up correctly, making sure all aspects were covered and in the right place. They did a really good job.

As for the features of my service package, I have had no issues whatsoever, and it definitely meets my expectations. While we have added a few things on our own, we haven't made any upgrades through ADT yet.

Overall, I rate my experience with ADT as excellent. I'm comfortable with their pricing and feel it's well justified. Their app and online service are user-friendly, earning them a top rating from me.

While I've had issues with fire and carbon monoxide monitoring setup in Massachusetts due to local regulations, ADT maintains good relations with local police. This was evident when a false alarm from my end was still promptly checked by police. For these reasons, I would rate ADT's service at a 5. Their customer service is responsive, and their collaboration with emergency services provides an added layer of security.

A specific issue happened about a month ago. We left for a trip and the system wouldn't function properly; it kept indicating that windows were open when they were not. Despite technicians coming out to supposedly fix the issues, these problems persist. Most recently, an alarm was triggered, and the keypad indicated our bedroom window was open, even though it was firmly shut. Additionally, the system occasionally loses internet connectivity despite having a stable connection for other devices like Netflix and our phone.

Whenever I've tried getting assistance, the phone support would temporarily resolve the problem, but the issues would resurface after a couple of hours. I even discovered that I'm supposed to be able to operate the system via my phone, but misinformation from a technician led me to believe I needed a new system for that feature. A later technician showed me that I could indeed control the system using my phone. Furthermore, the alarm isn't loud enough for the neighbors to hear if it goes off, which defeats the purpose of having an alarm system.

If I were to rate ADT on a scale of 1 to 5, I would definitely give them a -10. My experience with their customer service wouldn't be any better, rating it around 2 or 2.5. The representatives are polite, but either the system doesn't work, or they're inadequately trained to solve the issues. Overall, it's been a never-ending cycle of issues, and I just don't have faith in the system's reliability anymore.

As for their features, my system only offers basic functionalities – it triggers alarms when doors open and not much else. I haven't been informed about any other features, so it feels like I still have an old-fashioned setup, similar to an old cell phone compared to the latest iPhone.

When it comes to feeling secure, I’d say it’s average. The old equipment doesn't inspire much confidence in its effectiveness. I wouldn’t recommend ADT based on my experience. They seem to prioritize new customers over those who've been supporting them for years, failing to offer upgrades or incentives for long-term clients. In my view, once you’re an established customer, it feels like you’re somewhat forgotten.

In terms of the system's functionality, it's been quite reliable. There was one recent incident where my granddaughter accidentally triggered the alarm by entering the wrong code. ADT contacted us within 15 minutes to verify and resolve the situation. Unfortunately, I didn't remember the passcode, which led to the police being called. Although it was a bit chaotic, I appreciate the system's prompt response to potential threats. If I were to rate ADT on a scale of 1 to 5 stars, I would give it a very satisfied 5, despite the recent hiccup.

In terms of upgrades, I've experienced changes like the transition to touchscreen keypads and the addition of new technologies such as cameras. These have been easier to use and navigate. Despite the minor issues with customer service, I would still recommend ADT. It's a reliable service, but support over the phone could definitely be enhanced.

As for ADT's app, it's very user-friendly, and I appreciate being able to manage my system from my phone. Overall, I'd rate my experience as a 4 out of 5, with customer service at a 2 out of 5.

Contacting ADT has never been difficult and regarding security, ADT provides a good sense of safety. The system functions effectively, activating when it should. However, I do have another home in Florida where I use a different service due to its cost-effectiveness and ease of self-installation. Yet, given ADT's longstanding service at my primary residence, and its solid performance, I chose to keep their system installed rather than switch to something else.

I am particularly impressed with the equipment; it's all been reliable and functional as promised. One of my favorite features is the mobile app, which allows me to manage the system remotely, providing added convenience when I'm away from home.

If I were to recommend ADT to friends or family, I would certainly tell them that my experience has been good with their services. In terms of customer service and the overall quality, I would give them a 5 out of 5. However, when it comes to the pricing, I believe there is room for improvement, so I would rate it a 3.

Overall, the app's user-friendliness stands out, as everything is easy to navigate.

As someone with a house built in 1947, maybe the age of my home contributes to the issues, but I can't help but feel that the equipment isn't as reliable as it used to be. In the past, I never had any problems. I've tried reaching out to ADT about these issues, and while their customer service representatives are always helpful and kind, I've had some frustrations with needing to pay additional fees for a technician to come out and handle these equipment problems. I feel that as a customer already paying for the service, it's unfair to be charged for repairs that are not due to any fault of my own.

This situation has somewhat diminished my confidence in ADT's service and has left me considering looking into other companies. Nevertheless, I would still recommend ADT to a friend, but I would be transparent about my experiences and the issues I've faced. While I appreciate the efforts of ADT's staff, this experience has been less than perfect, especially considering the price I pay compared to the service I receive.

Regarding the performance of the ADT system, I would rate it a solid 4 out of 5. In sum, ADT has met my expectations.

The system itself is okay. But I find the battery situation problematic because when they go out, it causes unnecessary hassle by triggering the alarm instead of providing a clear signal or warning.

One major disappointment is the extreme rate hikes. I'd appreciate it if they offered more stable pricing without constant increases.

Overall, my experience with ADT has been average, and I'd rate it a 3 out of 5.

The quality and features of the ADT system are satisfactory. However, I must admit, the technology is a bit intimidating for me as I am not very tech-savvy and a bit older. I remain very satisfied with ADT's services and would highly recommend it to others.

The customer service has been pleasant and I've rated it well, but the technical issues persist, even with a new control panel. Usually, I would rate ADT services and my alarm system favorably, but this ongoing issue has been a significant headache. Despite these shortcomings over the past year, I want to give ADT a fair chance to resolve the issues and hope for improvements soon.

Customer service is subpar. During one instance, I spent about 45 minutes trying to reach a supervisor due to unsatisfactory service and rudeness. I've been waiting for a callback since December 2023 but haven't received one. The financial burden of the service is significant, especially since my income has decreased, and I'm committed to maintaining my credit status despite these challenges.

While the website is useful, allowing easy control over the system, I do sometimes encounter issues with video storage limits after reaching the 6000 video mark. All in all, I would not recommend ADT.

Contacting ADT has generally been straightforward, with wait times around 15-20 minutes for queries like battery replacements. Even during COVID-19, their communication was efficient. Although I mentioned the possibility of reducing payments since I have two accounts, I genuinely trust ADT enough to use their service for both my properties.

When friends ask for recommendations, I always rate ADT highly and encourage them to use it too. Their customer service has been exceptional. Technicians are professional, and I'm grateful for their quality service. I used to have a different well-known company, but due to them going out of business, I switched to ADT and couldn't be happier with the transition.

On a scale, I'd rate their customer service a 5, though for pricing I'd give a 4, wishing for a slight reduction. ADT's online tools are also excellent, and I love that live representatives contact you instead of automated services when checking on your home. Overall, I'm very satisfied and pleased with ADT's services.

I've found this extremely frustrating because it looks like a clear oversight or mistake on their part. When it comes to their customer service, particularly my initial dealings, I'd rate it a 2 out of 5. For the pricing, given the issues, I'd give it a 1 out of 5. On the positive side, the online tool for arming and disarming the system on my phone works very well.

I would rate ADT's functionality highly—if I had to score it from 1 to 10, I'd give it a 9. My favorite feature is the mobile app, which allows me to arm and disarm the system remotely, perfect for those times when I forget to do it on my way out.

The sense of security ADT provides is outstanding. There was only one incident over the last two decades when the police were at my house because windows were jarred due to strong wind, not an actual intruder. It’s reassuring to know that the system is that sensitive.

I've had offers for cheaper services, but I remain with ADT because I feel secure and very satisfied with what they offer. Customer service, coverage, price, and the online tools all deserve a full rating in my book. I've recommended ADT to others and will continue to do so given my positive experience.

While the overall system functions fine, I am dissatisfied with the video doorbell. It doesn't stay synced despite having ample Wi-Fi, which has been frustrating. In terms of customer service, it's quite cumbersome. When I call with a technical problem, the first person often lacks the necessary knowledge, requiring my issue to be escalated. This process is time-consuming as I have to repeat my story multiple times.

However, my sense of security is great when the system is functioning properly. If asked to rate ADT, I'd likely give a 3 or 4 out of 5. These ongoing issues and the inefficiency in resolving them impact my overall satisfaction.

When I reached out for service help, they tried charging me, but now they say I need to catch up on my bill to get any repairs. The equipment often stops working, and troubleshooting is cumbersome and time-consuming, which I don’t have the patience for. To add to the nuisance, there's currently a battery issue with the system beeping in the house. Even ordering a replacement battery seems complicated—and I partly think it's due to some restriction they mentioned.

Despite these issues, most ADT representatives I've interacted with have been pleasant, although I've had a few hiccups recently with customer service not following through as expected. It's frustrating when the efficiency of customer service declines, particularly when trying to verify and accept an offer I was promised but then disconnected without follow-up.

As for costs, I believe the price is fair, and I do find ADT's online tools user-friendly. However, had I not renewed, given my current experience, I probably wouldn’t have chosen to continue with them, but the representative I spoke with at the time was very kind, which persuaded me otherwise.

Overall, I value having security, but consistent issues with equipment and varied responses from customer service make it hard to fully rely on ADT.

The system has worked well overall. There was an incident in January when high winds blew a door open, triggering the alarm and notifying local police. I appreciated the quick response, as police and neighbors contacted us, even though we were told we would face fines if it happened again.

In terms of customer service and installation, I would give ADT a solid 4 stars. They have been supportive and responsive, which I appreciate. However, in terms of pricing, I’d rate them a bit lower at 3 stars because it always seems a bit steep. The system’s navigation and layout are intuitive. While my wife might not agree entirely, I find it user-friendly.

The features work well, particularly the integration with my phone, which I find very convenient. There was just one issue that still needs fixing, but overall, the service meets my expectations. While I would happily recommend ADT to friends, I'd rate the product itself a bit lower due to a minor inconvenience, giving it a 3 out of 5.

In summary, my experience with ADT has been good, and I would rate their customer service a perfect 5 out of 5.

It's extremely difficult to reach a customer service representative. I have left messages without receiving a call back, and navigating their phone prompts to speak with a person is challenging. The hold times are often excessive, which concerns me about their response time to alarms.

If I were to recommend ADT on a scale from 1 to 5, I could only give a 2 at most. I would advise friends and family to be careful and consider alternatives when looking into home security solutions.

The monitor consistently shows errors, and I find it absurd considering how much I've spent. I feel like I could have purchased cheaper and more reliable options like a Ring doorbell and cameras from Amazon, with a separate monitoring service. My experience has been a nightmare. I often have to reboot the system a few times a week due to battery issues and false alerts. Customer service is also a hassle, with interminable waits on the phone unless you're a new customer, which seems to be a tactic to prioritize new sales over helping existing clients.

I am a bit disappointed with the pricing as I'm being charged three different amounts monthly instead of one consolidated payment. Despite my requests to combine the charges, this issue remains unresolved. Also, the rear camera is currently not functional due to adverse weather conditions, but before this, everything worked efficiently. Other than that, I am satisfied with the overall monitoring services and I recommended them to one of my friends.

In the past, I was satisfied with ADT because every so often, I would get a notice that my rate was going up. I would call them and they would keep my rate the same because I've been a long-term customer. So I like that I get to maintain the lowest available rate at all times based on my years of loyalty. All in all, it's a good service to have to protect your home. There may be issues from time to time, but they try to work with you to resolve them. I feel a lot more secure knowing that I have those lawn signs out there and that my alarm will go off if somebody tries to break in my home. It's a deterrent to crime. The coverage is also good though could do better on the price.

The whole incident of my signature being forged was very unsettling, and the process to resolve it was frustrating. When ADT's vice president reached out to resolve the issue, they asked me for several documents to verify my signature, which I found invasive and refused to provide. So far, the system is functioning adequately but there are no features that stand out as particularly impressive. I'm completely dissatisfied with ADT's service and would rate them as low as possible.

In terms of system performance, it's generally good. However, the battery in our base panel is dead, so there's no backup during power outages. I've managed to change the batteries in the sensors, but not in the main panel, and I haven't contacted ADT for help with this yet. Despite that, the security sense I get from ADT is reassuring. They always call immediately if the alarm is triggered, often by my kids. I appreciate the mobile app feature, which lets me check which door or window caused an alert. It brings peace of mind, knowing I can verify the situation myself. If I were to advise family or friends, I'd tell them about the peace of mind ADT brings in knowing our home is secure. Customer service could improve, though. I'd give it a 3 out of 5 due to the limited support. While the troubleshooting guides are helpful, sometimes an expert's visit would be necessary.

When the new system was installed, I assumed it was connected to electricity like my previous one. It was only later that I discovered it was internet-based, which was a bit of a shock. This misunderstanding caused an issue when the system stopped working. I spent over an hour identifying the problem, assuming it was related to an outdoor electrical transmitter when it was actually a transmitter plugged into the wall indoors. The system initially had issues with staying secure to the wall, which I've since resolved.

Though I have cameras outside for added security, I'm uncomfortable with the reliance on the internet due to its instability. Another concern is the recurring $30 monthly fee for equipment and service, which adds up over the year, yet they wanted to charge for a technician visit despite this fee.

Additionally, I wasn't made aware that the system's batteries would need changing until one died. This lack of notification hasn't been reassuring, and it poses a problem when I'm not home.

Overall, I would rate ADT a 4 because, while its service has its upsides, such as helpful customer service, issues like the unexpected reliance on the internet and battery changes affect my confidence. If I find a more reliable system, I might consider switching. The frequent emails from ADT also tend to go unread, as they often appear to be ads, which could be improved.

The customer service representatives have not been very helpful. They often leave me on hold and instruct me to do tasks myself. This is frustrating because I pay for their service, expecting assistance without having to troubleshoot or solve issues on my own. I hope not to need their help again anytime soon.

In terms of recommending ADT to others, I wouldn't. I rate my experience about a 2.5, since I wouldn't advise my family or neighbors to choose ADT. Despite my dissatisfaction, I continue using their service, though I often question why.

Additionally, my bill increased without any prior notice. I wasn't notified of the monthly charge increase for 2025, which is frustrating as my paycheck hasn't increased. This has pushed me to the point where I'm considering canceling the service. When discussing this with customer service, they indicated that my contract included the services, but in the past, I never had to pay additional fees for such replacements.

Another issue is with low battery notifications. While they are available for smoke detectors, I don't receive alerts for low batteries on my window and door sensors. Such notifications should be made available to help maintain the system efficiently. Also, the loud beeping of low battery alerts is very bothersome for my pets. The wait time to reach customer service is lengthy and has worsened over time. When discussing location details with staff, there's often confusion as they misunderstand my location, which is Montgomery, New York, not Alabama. There should be consistent technicians for service calls, as having different personnel each time is unsettling for someone living alone.

Mysteriously, a day or two after my call, the doorbell camera started working again. It didn't sit right with me that I'd be charged for a technician when the equipment should be functioning correctly. Despite these issues, I like the ease of use of their system, especially the telephone app which I would rate highly for its user-friendliness. However, due to the camera issue and how it was handled, my overall satisfaction with ADT is moderate.

The installation at Myrtle Beach went smoothly with the staff acting professionally; I had no issues there. For anyone asking about my opinion, I'd share the same experience.

In terms of service, I'd rate ADT at a 3, mainly due to the contract situation. However, I've found their customer service to be excellent, worth a rating of about 5.5, and their pricing deserves a 4. The website and mobile app are easy to navigate, which I'd also rate highly at 5.5.

Overall, while I have some reservations, particularly about contracts, ADT has been reliable in other areas.

The features they offer, like the Ring system, aren't exceptional compared to other providers, and the response time can be delayed. As someone who works in IT, I find there is nothing their service provides that surpasses smaller security firms. If I were advising a friend or family about ADT, I would suggest looking for a more cost-effective provider. Despite having the typical security features, they don’t offer anything superior or unique that justifies their higher pricing.

However, the installation process had its issues, particularly with the doorbell installation. The doorbell is battery-operated due to malfunctioning wires, requiring frequent recharging every 2 to 3 days. Moreover, it fails to ring inside the house or notify my phone, making it quite ineffective as I can't monitor it continuously for visitors.

I reached out to the salesperson for help as he provided his contact details, but soon found out he had left the company. Unfortunately, I haven't pursued further assistance from ADT's customer service team.

Overall, my experience with ADT has been frustrating, primarily due to the ineffective doorbell. In blunt terms, I am not satisfied with the service.

In terms of equipment, I've found that if someone kicks in my door, the alarm does its job, and that's crucial for me. As a retired police officer, my main concern is knowing if someone breaks into my home. Regarding customer service, I've had some issues getting ADT to come out promptly at times, despite being a longstanding customer. Still, their technicians are knowledgeable and complete their tasks well. They clean up after themselves and are thorough during visits.

Overall, while there's room for improvement with the video cameras, the core security system works effectively, and the technicians are reliable. If I were to rate my experience, it'd probably be a 4 out of 5 due to the camera issues, but customer service itself would get a 5 out of 5.

The system is very convenient, as I can take the control pad to any room, which I find really handy. I've never considered switching because they always go above and beyond. The customer service is outstanding; whenever I call, they address my concerns immediately without any back-and-forth. They genuinely care about your safety and well-being, even calling to check if you're okay when the alarm goes off. In these times, finding a company that treats you as more than just a number is refreshing.

I've recommended ADT to several friends, and they have shared my positive experience. At 75, I've interacted with various service providers, but ADT stands out. They have addressed even minor issues like replacing signs in my yard promptly, and they've always been able to resolve technical issues swiftly. In all my dealings with them, the staff has been knowledgeable, friendly, and solution-oriented. They have never made me wait for answers or help, no matter the situation. I can confidently say ADT knows how to ensure customer satisfaction, and I am happy to recommend them to others considering a security system.

Despite the installation hiccup, I would still rate my overall experience with ADT as a 5. Their equipment is unmatched, superior to other services I've used. The customer service has been great, especially when dealing with minor issues like replacing batteries. I've become quite adept at handling these myself. If I must rate my satisfaction with their customer service, it’s another 5.

Regarding the price, while I didn't have the exact figures at hand as it comes out of my bank account automatically, I am quite satisfied with the cost compared to previous services and would rate this aspect a 4. Overall, ADT provides excellent security services.

We chose specific features that suit our needs, and ADT has met our expectations. They promptly inform us about any potential power outages, and their console box is efficient at indicating any issues like brownouts. One of ADT's strengths is their comprehensive service; they immediately respond to any security breach and provide necessary updates. When we needed to upgrade our console box, they offered us a feasible payment plan to accommodate our situation. Their wireless, satellite-driven service is a great advantage, ensuring no interruptions from external tampering.

Overall, I've rated ADT with a high level of recommendation. They've maintained our satisfaction by offering transparent service and keeping costs stable for the past two years. Given recent positive interactions, we feel no need to switch to another provider. ADT's commitment to customer satisfaction is clear through their responsive service and reliable protection, which gives us peace of mind.

Despite not having contacted customer service recently, my experience with ADT’s app and online tools has been consistently excellent. I frequently use these tools while traveling and find them easy to use and very convenient. Overall, ADT stands out even with many new companies entering the home security market. They offer affordable, secure solutions that keep me satisfied. ADT remains the best choice for home security.

The initial encounter with the sales representative was not very positive. I contacted them after receiving an email offering a $200 Visa card for a referral. After discussing our requirements at length and receiving a price estimate, the actual costs turned out to be much higher. When I inquired about the Visa card, the representative claimed ignorance, and the call was disconnected unexpectedly. In hindsight, this should have been a warning sign.

Regarding the service itself, my wife and I have faced numerous challenges. While I can access their app on my phone, my wife has had persistent issues connecting. We've also experienced problems with the back door sensor. Despite receiving new materials to install the device ourselves and speaking with support, the issue persists. Additionally, our video doorbell has been problematic. Despite multiple troubleshooting attempts and support calls, it remains unreliable. Unfortunately, even though we're paying for these services, we aren't experiencing their benefits.

Given my experiences, I wouldn't recommend ADT, especially considering the pricing. I was previously with a different service provider where I paid about a third of the current monthly rate of $90.95. I had hoped to upgrade to ADT due to their reputation but am now locked into a contract that I can't exit.

The system itself is taking some getting used to since I've lived my whole life without one. I've accidentally set off the alarm several times, but that's just a part of adjusting to new technology. I also purchased an Apple Watch for its GPS feature and other functionalities and plan to return the plastic wristband that came with the ADT system. Overall, I am satisfied with ADT. The installation process was smooth, and the customer service has been commendable.

When I tried resolving these issues, they insisted on upholding the lengthy contract. The situation was particularly upsetting as I had just relocated from Massachusetts, where consumer protections might have been stronger. I feel absolutely deceived by ADT. Their equipment might be satisfactory, but their business practices are not. They prioritize profits over customer service, and I wouldn't recommend them to anyone. If I wasn't close to trying to retire, I would have gone the extra mile and took them to court in a heartbeat. Be very cautious if you decide to engage with ADT.

Moreover, their customer service is lacking as there seems to be no escalation procedure within the company. The front-line representatives are the only ones available, and there's no way to reach a manager. Even when I wrote letters to the CEO and the Chief Operating Officer, I received no response, which indicates a lack of concern for customer issues.

To improve, ADT could establish a proper escalation procedure, be transparent with customers, eliminate high-pressure sales tactics, and offer more competitive pricing. There are other services available that provide better installation options and more affordable monthly fees, making ADT a less attractive option for many consumers.

A month after installation, one of the door sensors malfunctioned and the alarm system stopped working. When I contacted them, they wanted to charge me $150 to fix it, which I found unreasonable since I was already paying $65 a month for a service that didn't even work. Attempts to resolve this with their customer service were met with rudeness and unhelpfulness.

It seems they hire independent contractors to make promises they don't intend to keep. The whole experience left me dissatisfied, having spent a lot of money on a non-functional system.

If someone were to ask my opinion on choosing ADT, I'd recommend looking around at other options first. If I were to rate my entire experience with ADT on a scale of 1 to 5, I'd give it a 3, meaning I'm satisfied, but it could be better.

I love the security the system provides, especially being able to set it up at night, which makes me feel safe at my age of 88. I’ve worked in fields like parental kidnapping, so feeling secure is paramount. ADT’s customer service has been consistently excellent, and the stability of the service without frequent price increases is something I value, despite wishing for a slightly lower price. Coverage is reliable, which adds to my peace of mind.

Overall, I would rate ADT highly because the sense of safety and reliability is worth it, and the system meets my needs in terms of providing a secure home environment.

The system seems to work fine when we use it, but there are no standout features for me. I would rate my experience with ADT between 1 to 2 because of these issues. I advise friends and family to do their research and choose the security system that best meets their needs.

Overall, the service package meets my expectations, although I find it somewhat pricey, particularly at my other house. Paying $70 a month makes me consider switching providers once the contract ends. I assume the cost is higher due to the inclusion of cameras.

Despite these concerns, I would rate ADT with a 4 out of 5 because I'm generally happy with the service.

While ADT now provides my alarm system, I still use my Google cameras. The initial setup was explained to me thoroughly by a representative. Recently, I encountered an issue with the front door sensor. After a complicated series of calls and attempts to troubleshoot the problem myself with remote assistance, it was clear that a replacement of the sensor and magnet was necessary. The process took several days, and it was frustrating being asked to perform the installation myself.

Eventually, ADT sent a technician, but I was still charged for the visit, which was unfair since the malfunction wasn't my fault. It was an exhausting experience, especially as they attempted to resolve the issue over the phone, expecting me to handle it all without professional assistance. For someone in their 70s, dealing with such technicalities was quite a challenge, and ultimately, it just felt like too much. The whole experience left me a bit frustrated despite the eventual resolution.

The cost of the service is far too high for the value provided. Once you purchase the equipment and have it installed, the ongoing expenses do not justify the service's benefits. While having a responsive call center might be valuable, the cost per subscriber is not worth it.

Despite notifying ADT of my decision, I'm still waiting on a refund. When I called customer service to address this, the representative was quite unhelpful and dismissive, which added to my frustration. They seemed more interested in asking irrelevant questions rather than just processing my request. Overall, this experience has left me significantly dissatisfied with ADT Home Security.

I've been using ADT Home Security for several years now and have been extremely pleased with their system. The service package meets and even exceeds my expectations. Overall, I would rate my experience with ADT a solid 5 out of 5, especially for their customer service and the reliability of the alarm system. The only aspect where I feel there's room for improvement is the pricing, which I’d rate a 3 out of 5. Despite this, I remain a satisfied customer and wouldn't hesitate to recommend ADT to others based on my experience.

Unfortunately, my experience with ADT has been frustrating. The enrollment process was inconsistent, with some representatives being helpful while others left me on hold for excessive periods and transferred me needlessly. Promised features and equipment didn't match what I received, and the installer was unprofessional and incompetent, leaving equipment improperly installed and making me uncomfortable with his behavior.

Transferring services when I moved was another ordeal. I sold my home before my next one was built and ready, so there was nowhere for me to transfer the services over to. I was given contradictory instructions about what to do with the equipment from my old home. I was told I gotta get the equipment all over again because I left it. I should have taken it. Nobody told me that. I asked that question a million times, but everybody gave me a different response on what was supposed to happen. I ended up paying for services I couldn't use during my home's construction because of the lack of clear guidance.

The system performance hasn’t met my expectations either. It's poorly installed, with the touchpad awkwardly placed without the stand I was promised, and I had to deal with a keyless lock installation complication that was never resolved.

I caution others against ADT, as I've experienced poor support, misleading sales practices, and inadequate installations. There are likely better options available that would be more satisfying and straightforward.

Overall, I've been dissatisfied with ADT's service. We've experienced issues with our doors not closing properly, causing the alarm to go off, and we didn't receive any feedback from ADT at all. One time, when I called them about this, the response was indifferent and unhelpful.

There was an instance where a sales representative visited and tried to sell me a security system. He was standing right beside the ADT sign in front and did not realize we already had it. He was a representative for ADT and he told us to call in and complain if we’re not satisfied with them and that they would probably lower our monthly bill.

I've been with ADT for over 12 years but rarely contact them anymore due to previously frustrating experiences. My interactions have not been positive enough to recommend ADT to others.

We’ve been a customer for over 10 years and overall, ADT has been excellent to work with. The customer service, product quality, coverage, and app usability all receive full marks from me. I wholeheartedly recommend ADT as a reliable security provider.

The installation experience was smooth. The sales representative collaborated with the installation team to ensure everything was set up correctly before leaving. The system's features perform well, meeting my expectations for notifications and programming.

While I encountered occasional issues with my internet clashing with the system, the product itself deserves a solid rating. Pricing is reasonable for the service provided. I utilize the ADT app frequently, and it functions well.

I'd recommend ADT to friends, though I believe their customer service could improve by having periodic check-ins with customers. I think an annual review to verify camera setups and discuss new product offerings would be beneficial, particularly for individuals less familiar with technology like myself. Their monitoring team deserves high praise for their efficiency, and a little more proactive engagement from customer service would perfect the experience.

One significant issue I encountered was after upgrading my internet service, which required reprogramming the security system. I was unaware of this need and had to seek assistance to get it working properly. My Google doorbell camera, which is supposed to work with ADT, has been unreliable. It’s a piece of junk and it required my son's help to reset it after the internet upgrade.

ADT did not contact me frequently, and I received some text messages purportedly from them, which I ignored, fearing they could be scams. Given the rural area where I live, I am considering discontinuing the service as I have never had security issues before.

The company has never sent anyone to check my system, unlike other companies that offer annual maintenance. I currently use the app to manage my system, but it's mainly for viewing the porch through the doorbell camera. I never activate the system when I'm away from home.

Overall, I gave ADT a 1-star rating for my experience, though I rated the installation and price at 3 stars. The system is overly complicated and unreliable for my needs.

In terms of functionality and performance, ADT has been excellent. I accidentally pressed the panic button on my key fob once, and ADT called immediately to ensure everything was alright. They asked for my code word to verify my identity before ending the call. We've lived here for over three years without any attempted break-ins. There have been a few false alarms, usually when my wife forgets to disarm the system, but ADT is quick to respond. Once, even the police showed up, which further assures our peace of mind.

My favorite feature is the verbal notification of any door opening that has a sensor. We have sensors on the front door and two basement doors, and the system announces which door opens. This way, we always know if someone is coming or going.

I would definitely recommend ADT to friends. The system provides us with peace of mind, knowing that if anyone tries to get in, the alarm will sound, and ADT will call us. If they can't reach us, the police will come out, which assures us that we'd have immediate assistance if something happened.

My biggest concern is that I'm uncertain if my home is truly being monitored. My system has gone off in the past, but I received no follow-up or alert from ADT. I think they should periodically check on existing customers to ensure everything is functioning correctly, and perhaps update our equipment without us having to chase after such services.

If a friend asked about ADT, I would advise them to thoroughly research and read customer reviews—pay attention to the majority opinion as it's usually telling. As it stands, I'd rate my experience with ADT Security at 3 out of 5 stars primarily due to these concerns. The system's effectiveness is another area of dissatisfaction—it hasn't consistently reassured me of my safety due to the lack of communication when it’s triggered. I feel it's also prudent to scrutinize contract details carefully, as my contract experience was somewhat troublesome.

In my interactions with ADT customer service, I have always been pleased. Whenever I need assistance or have questions, the representatives are incredibly helpful. The technicians who come out are professional and efficient, though obtaining pricing information before a visit can be a bit tricky, which I would rate quite low.

In terms of the service, I would rate my overall satisfaction and the customer service both as excellent. The alarm system itself also deserves top marks, though I feel the price is slightly high, hence my rating of a four out of five for that aspect.

As for their online tools and website, I rarely use them. The only occasion I went online was to print a certificate for a discount on our insurance. I prefer speaking directly to someone, as my husband prefers to avoid surprises. Overall, ADT has provided us with reliable security and peace of mind.

Moreover, the door camera installed by ADT has never worked properly, even after being replaced. I find the hardware lacking in quality and do not believe ADT offers good value for the money I spent. Although I would rate my experience as a 2 out of 5 stars considering my dissatisfaction, I don't actively dissuade others from trying ADT as I don't like to disparage brands. However, I also don't have any favorite features to recommend.

I recently upgraded my alarm system, and now I have an app on my phone, which is wonderful. Overall, I think ADT provides a good service. If someone asked about my experience, I'd say it's fine. Pricing seems high, but I'm not sure how it compares to other companies. I would rate ADT's customer service and alarm systema 5, but as for recommending them, I'd say a 4, mainly because I prefer people to make their own decisions.

One of my favorite features is the ability to control the system using mobile devices, which adds a layer of convenience compared to using the wall unit. Overall, I'd rate ADT highly — around 4 out of 5 stars — for its reliability.

I feel quite secure with the system in place and would encourage friends and family to consider ADT, as it's a worthy option despite the high competition in the market. Customer service and coverage both deserve a 5-star rating, while the pricing and online tools are slightly lower at 4.

However, I've noticed some inconsistency with the wireless accessibility, which occasionally goes in and out. This seems related to the guest versus our own wireless options. Although we've contacted ADT about this issue — and they managed to fix it temporarily — it's something we currently just ignore since it doesn’t heavily impact the overall functioning of the system. Despite this minor flaw, I still find ADT a reliable and solid choice for home security.

Overall, I would recommend ADT. They have been reliable and supportive, making our experience with them very good.