ADT Reviews

The worst company to sign up with. Locked into contracts for years with a cancellation fee. Then if you sign up for additional features, that you understand will cost more, will result in another extended contract from that point of upgrading features. Which they do not disclose with you. They disconnect calls when pushing to ask more question on why contract is extended with no communication.

This is one of the worst customer service companies ever. I had some technical issues and they couldn’t get a technician scheduled for 11 days! I asked for an escalation to get action, and they promised a callback within 24 hours. Yep, you guessed it. No call.

Subject: ADT’s Deceptive Practices, Misrepresentation, and Financial Extortion. I am writing this letter because ADT has engaged in misleading, deceptive, and dishonest business practices that have resulted in harassment, fabricated charges, and threats of excessive financial penalties over services and equipment that ADT itself instructed me not to transfer.

I had an encounter with a man named Luke tonight, I cannot make a more real experience with another man tonight. He was very, very knowledgeable in this industry. He sold me with his experience and expertise. ADT BETTER HOLD ON TO HIM!!! He made the whole experience very awesome.

They promise things they won't deliver. Don't waste your money and energy here. They don't care for their customers. In my case they preferred to make a little extra money one month than to keep a 5+-year loyal customer. I asked for a reduction in the number of cameras in my house, when the technician was supposed to come I was sick with COVID in bed, so I cancelled a couple of days before. I asked them if they would keep the discount in my invoice in September, even though the technician came on the 3rd and not at the end of August. They say they understood the situation and they would maintain the reduced price. They assured me this on 2 different occasions.

I have been trying to get an appointment to repair and install some new equipment with ADT since 11/8/2025 and talked with 15 different people to explain my problem and hours on the phone waiting. It is now 12/15/2025 and they always promise me to call back with an appointment. I never get that call. My service is not working properly and the frustration of dealing with this is appalling. I need some help!!!!

I have the alarm system and CCTVs cameras that were installed 2-3 years ago. The DVR for the cameras has stopped working on it's own. The DVR beeps every other second and the hardware shows an X when the screen loads up. I talked to virtual tech support and had to pay for an in person tech support come out and tell me it's hardware and said I would have to pay approx. $1200 for a replacement. As a customer for over 15+ years and with the warranty protection plan I purchased, I had thought ADT would stand behind their products and replace, as it is no fault of my own and the system isn't that old.

Contacted ADT for help due to low battery in my sensors and panel. The lady who answered my call said that someone would call in 24 hrs and schedule. It has been 4 days and no one has called. And this is a security company who has to resolve problems quickly. I have been with them for 30 years (previously with protection one) and this is the way they treat their loyal customers. Very pathetic and very disappointed.

We've had ADT for more than 10 years. Their techs are personable and knowledgeable, and they know how to fix my issues. Sometimes they talked me through it, and it worked just fine. The have great customer service. Everyone is extremely kind, concern about my questions and needs.

ADT does good service. I’ve been with them for over 10 years, and they’ve always responded promptly and professionally. Whenever they’ve come out for installations or changes, the experience has been outstanding.

I’ve heard from my neighbors, and they were satisfied with ADT, so I got the system. I find it very convenient that I get notifications on my cellphone when we lose power at the house. I'm not living there currently. It tells me that I've lost power to the ADT system and it calls me back when the power is restored.

We have a call button for my husband to put around his neck in case he falls and I’m not here. Our interactions with ADT have all been good. We’ve had no problem.

I don't like ADT. I have them, but I'm gonna be canceling them. They charged me to come out to assess the situation when my alarm was going off. And it costs extra to fix the problem.

After my neighbor across the street was broken into, he told me he had scheduled ADT. We called that same day to set up our own appointment. The ADT sales rep was professional and explained everything well, and every upgrade visit has been fantastic. We had the initial installation, one upgrade after that, and the last visit was to straighten something out. They said it’s an older system, but it works for us. We like what we got and not ready to upgrade it, so we’ll stay with it. Our system works perfectly for us. It’s been great, and we’ve had no problems.

ADT has been in the industry a long time, so I chose them assuming they have the experience to handle these types of matters. I understand that sometimes processes take a little time in dealing with the company. But ADT responded to all of my requests. You can navigate their online tools, instructions are thorough and clear. Everything I needed is there.

I love ADT. I think I've been with them over 20 years. I never really had problems. As long as you got the ADT sign out there, it disturbs folks from trying to break into your house because they see you have excellent security. We upgraded the keypad a year ago. My wife and I love that. When we come home in the dark and open the front door, the keypad lights up.

I'm okay with ADT. I like the convenience of my touchscreen. Last year, my alarm was going off but it was a false alarm. They did call me and let me know my alarm was going off. I feel very good with ADT and would recommend it.

I've had ADT for more than 10 years. It was the security system in the house when I bought it. And my experience with them has been positive. They had good customer service. Even when I needed a service technician, they were easy to schedule, and they came out and fixed the issues. They were knowledgeable. I just have a very minimal system and never really had any issues with it. I have a backup battery, and it works fine.

ADT's customer experience and representatives have been excellent. I've been with them for years and their online services are easy to use. They just need to be conscious of their escalating pricing.

I was looking to see how much the alarm service would be with SimpliSafe and they directed me to ADT. ADT has been providing me with excellent service ever since. I had some questions but was having some trouble getting logged in, but I've cleared everything up.

So far, I’ve had no problem with the service I got from ADT. The installation was okay, and getting in contact with customer service was not so bad.

I’ve been with ADT for 40 or 45 years. The last technician was fantastic, but unfortunately, he wasn't able to do what he needed to do and couldn’t get the tower to work. So, we need to get a new tower. But other than that, everything was good.

I had a theft, so I was very overwhelmed. I remember thinking I didn't want to have a system that I had to arm and disarm. Because I was in that fragile state, the ADT tech could have been a little bit more understanding. But he was kind, as I recall. Customer service has been generally fine.

We’ve been very happy with ADT. We had incidents when we got water on the floor because I’ve been mopping, and I just touched the sensor with my mop, and it’ll go off. Sometimes I forget how sensitive the sensor is. When I was baking cookies with my grandson and went outside and burned the cookies, they were right on it. They're quick about getting everything handled. Everything has been really positive.

I have good experience with ADT, except for the cameras. They suck. We've called them and re-hooked two of them this week. I've got one offline now. I have to get to a representative because we have to take them offline, delete them from the thing, and then get them back up. It’s easier to communicate with them now that I’ve got the app. The sensors for the doors and the monitoring, I really like those. Overall, I feel safe with ADT.

ADT is well-known and reliable. They're an excellent company, but the Wi-FI system is an issue. One minute, I could see cars riding by, but when I looked again, I'll see a car in the driveway or a car in front of my house, and I was missing video. Every time my Wi-Fi goes out, I lose total service. I'm not happy about that at all. I'm contemplating switching. I would recommend ADT only if you didn't have to depend on Wi-Fi.

ADT experience was generally positive. We've been using them for over 15 years and the system does what we expect it to do. We added the automatic door lock and thermostats to control the heating and air conditioning. When they had a promotion, we added an extra camera indoors. But I wasn't real happy that what we were paying monthly didn't cover their visits. They often charged 59 bucks.

ADT has been very helpful to me, so I really appreciate them. The representatives are very pleasant. I have no problems with it. I've been very happy with ADT.

We've had good experience with ADT. We had a couple of sensors and batteries go out, but that's it. It works like a security system should. It performs to our expectations. It's been working just fine for us.

My experience with ADT has been good so far. Whenever my alarm goes off, ADT calls me right away. But I wasn't too thrilled whenever I was in the Philippines. Before we left for the Philippines, I called ADT and I told them that we were going to the Philippines, and to call the police immediately if the alarm went off.

You can feel safe when you leave the home with ADT security. I like being able to lock the door and cut on the alarm. The system is very good.

The only complaint I have about ADT is the installer explained everything that he did, but when it came to using the keypad, he didn’t say much. So, I had to kind of learn how to use the keypad on my own. I also had a problem with one of my window things, but they came out and fixed it for free.

I have been with ADT for about 30 years and been satisfied. My husband was also pleased with the service that he received. When I have to call customer service, everyone is very polite and professional. But I think the problem is the type of camera they have on the Ring doorbell.

I'm in a neighborhood that has changed over the years. It's not as safe as it used to be and I'm too old to move, so I thought it'd be safer to have ADT. Like other places, I’m put on hold a lot of times when I call ADT. I waited four hours before the gas company called me back, but I haven't had that problem with ADT.

ADT gives me a good sense of security. I don’t really have any problem. I like the clarity of the cameras. I can see everything. It’s also been easy to interact with ADT.

The sense of security with ADT is good. When we travel, we have mental peace because somebody is watching the house when we’re not here. I have always promoted ADT and many of my clients or friends also install systems based on my recommendations.

I have been with ADT since March, and I have been dissatisfied and unprotected since the start. I have been harassed and assaulted on my own property-none of which has been recorded-many alarms that were supposed to occur did not, and I have had multiple false alarms that occurred whilst inside and barely outside my home. I have called for a number of issues with the equipment. and not only was I not properly helped, I was treated poorly. The first month I was with ADT, Nest aware was not even working even though I had the lead technician and a virtual assistant help me.

My experience with ADT has been very well. I've been with ADT since April. I got a referral from my Realtor that was telling me about them and a good deal I can get with them. Customer service have been well and the person that installed did a great job. Every time my alarm goes off, they call right away.

ADT is a good thing to have. I haven't had any problem with it since I've had it. And I've had it ever since 2001, when I first moved here, as it was already in the house. Its functionality and performance have been good. And I like that it lets me know when the doors are open.

My husband and I are doing well with ADT. We've been with ADT for a long time and we have no problems to report. They've been efficient and quick to respond to any problems that would come up. We have no complaints. They're A+.

ADT is a long-term, dependable company. I’ve had the service for many years. And any time I've had a problem, they've been very proactive to try to help me by sending emails about things that I need to be aware of, and they're very good about coming out to take care of the problem. But there haven’t really been that many problems. The technician was polite and professional. The MyADT website is well-organized and easy to navigate.

I always wanted ADT, but didn’t have the money years ago. I finally got to afford to get one. I got the cameras outside for monitoring. The doorbell camera looks down my ramp, so I can see who’s coming and going, and it also covers my neighbor’s front porch. I can leave for a doctor’s appointment or a friend’s house and still safely check my cameras on my phone. I’m really pleased.

My experience with ADT has been real good. The functionality, performance, and my sense of security have been good. I feel safe with ADT.

I’ve been with ADT for 20 years, and I have no reason to look for anyone else. Five years ago, when I talked to somebody, they noticed that I've been with them for a long time, and they lowered the rate that I pay. So, that was good.

The alarm went off while we were not here and we couldn’t turn it off. So, my husband called ADT and they helped him set up an application so we can turn it off when we are not around

I have been with ADT for a number of years and have found them enjoyable to be with. The installation team was very quick and efficient, and when they got done, they went through the system with us. We walked around and looked at the sensors and where they were placed.

Equipment failure on multiple devices within the first 6 months. Warranty on said devices is only 3 months. They want to charge $99 for a technician to come out to my home and check the equipment; however, they have already forewarned me that new equipment may be needed (in excess of $500). I should have paid closer attention to all of the negative reviews I read online prior to setting up this service and signing their contract.

In my experience, this has been the worst security company I’ve ever worked with. When my system started having problems, I reached out for help repeatedly, and for months, I was told some version of “we’ll look into it.” Despite calling over and over, I could not get a technician scheduled. Eight months went by with no real resolution. Meanwhile, the system behaved like it had a mind of its own. My alarms would go off randomly, sometimes in the middle of business hours, sometimes in the middle of the night. Every time, I’d have to stop what I was doing to reset everything and hope it would stay quiet for a while.

ADT is totally a scam. I did call in and talk to a human being on 09/19/25 to try to make a notice for cancellation. The lady told me to call back on 12/06/25 to cancel so that I don’t have to pay early termination penalty. On 12/06/25 I called in and they said the department was closed and I would get charged for another 30 days just because I did not give 30 days notice. I called in 09/19/25 and they told me to call back 12/06/25. That money does not worth their reputation.

We had ADT before and had a positive experience with them, so we continued it when we moved to a new house. I've had them for about five years. Now some of their stuff's changed and I've had a few issues with them. I had an alarm sensor fall off the door, and they want me to fix it, even though I’m renting the system and it's covered under warranty. The big one is when my alarm went off. It went off once for quite a while and I turned it off. Instead of them calling me like they used to do, they never did. I called them and reached a robocall that said call back during office hours. I thought they monitor it 24 hours a day. We finally got it all cleared up. I haven't had any problems with it till then.

We did have an issue during installation with the Google Home/Nest setup, and it didn't work the way we expected. The team set everything up with the internet, but the issue seemed to be related to the technology. Even so, the system still works and does what we need it to do. Other than that, we love our system and would recommend them.

ADT has always been spectacular. One of our house guests accidentally set our alarm system off the other day, and before I could even blink my eyes, they were on the phone. We love the stuff we have. It works wonderfully. They are very helpful and we can't say enough nice things about them.

ADT has been in my house for 13 years, and I also had it at my mom’s house for more than 20 years. I like that they have quick service. If my alarm goes off, the police will come quickly. The alarms go off any time the door opens, when someone is coming and going.

I was a police officer for 26 years and just called ADT based on their reputation through my personal experience. They came in, put a new alarm system in, took my old one out, and left. The system works very well. The keypad is easy to see because it lights up. They’ve upgraded and they're up with the times with all the electronics. I feel secure with the system. Everything was very good.

We just recently got ADT, at least three months max. Our neighbors across the street recently bought a home and had their truck broken into. They got ADT, and my wife said it sounded like a good idea for us too. We had a Ring system before, but unlike ADT, it doesn’t automatically call the fire or police department. We asked the ADT installer to come over after he was done over at our neighbors, told him what we wanted, and he scheduled a date and installed everything with no surprises.

We've had ADT for 13 years and it's getting more difficult to get service when you call. When they installed 13 years ago, they tried to put an AT&T phone and it does not connect here. They then put a two-way radio up in my attic, which worked, but it took 110 power plus a battery. A couple of months ago, I needed service because of a communications failure and they didn't want to send somebody out. I had to call three times.

We've had great experience with ADT and don't have any issues. When we do, we call customer service and they walk us through it. They have walked me through a situation where there was a flashing alarm and showed us how to fix it. They were very friendly.

We've had houses for 50 years and I can't remember when we didn't have ADT. It was the only way to go. ADT installed my system four years ago. It was one person and it was a good experience. I'm able to work the alarm with no problem. I'm very satisfied and feel very safe with ADT.

I've had ADT for the last 12 years. I like that police showed up for the times I accidentally hit the panic button. That's good because I pay for it. I've never had any problems when I talk to them. I've had to put another battery in my alarm outside. ADT told me what kind of battery that goes in there and I wrote it down. When I got that battery, I tried to put it in. It was the wrong battery. ADT set up an appointment, came out a couple of days later and did it for me. They were nice.

ADT was very helpful when I first called them because they answered every question I had. The technician who came out was remarkable and well-spoken. He never disagreed with me and even made suggestions about where to place cameras. He was exceptionally professional and made me feel comfortable.

I had ADT put in years ago for my dad when he was sick. They gave me good service any time I pushed my health thing when I had him here. The ambulance came here for him. It really worked out very well.

We’ve been satisfied with ADT for 25 years, so we never switched. The installers were professional and it was well done. We have a fire detector, window and door sensors, and a motion detector, but we don’t use it because insects can make it go off. Motion in the house isn’t a concern. We found out that a couple windows in the house weren’t connected to the alarm system, but someone came out and rectified it years ago.

I like ADT. They've always been helpful to us. We like their service and we don't have a problem with the cost.

About two months ago, the battery was low on my front door, so I asked them how much a battery replacement cost. They wanted $160 because they said they’ll service several. But I don’t need several batteries. I just need one for the front door. I decided I’m gonna drop it, the $160 for them to come and service it. That's a little too much. But I haven't had any problems. ADT has been very good. When I forget to unplug it, it rings. I have plenty of time to get in there to override the system.

I have no problem with ADT. Their customer service is excellent. They're informative and knew what they're talking about. Everything they told me is the truth. Overall, they're great. That's why I went from one home to a new home and I put it into this home. But they're expensive. I was hoping it would have been cheaper from going from one home to another. I thought I would get a big discount considering I’ve been with them for years, but I didn't.

Sales and installation were both awesome. Everything is good and I have no problems with ADT.

I'm happy and satisfied with everything I have with ADT. And their customer service representatives were good and knowledgeable.

I bought a house about eight months ago, and I heard about ADT. I like the system that I got. The mobile app is easy to use. The presentation and installation were quick, easy, and done in a convenient time.

ADT has been reliable. Ever since I've had them, I’ve had good service. I inquired about updating the panel, but it meant an increase in the price, so I didn't pursue it. But I feel very safe with my system on.

I wanted to change from what I had previously. I got an appointment with ADT on the phone to set it up and the guy that came out was courteous, answered all my questions, and left a number for me to call if I needed them for anything. He was really good.

My experience with ADT has been good. I have good interactions, it’s easy to get in touch with someone, and I like the service package I have.

The representative was good, but some of the things I was led to believe were gonna be included and less cost, the cost was rather high. We wound up spending $7,000.

Somebody knocked on my door at 3 o'clock in the morning, and it scared me 'cause I live alone. I needed to have a security system, and ADT was the best. I checked with Ackerman and they were more expensive, so that's why I went with ADT.

I like what I have with ADT. What I got is all good. And it’s always easy to get ahold of somebody via customer service. The only time I contact them is when something goes wrong. You have to contact anybody else if something go wrong with your system, any little sign or something on there that you don't know about. I also can’t complain about their price.

I had ADT for 20 years. Rarely needed it. My alarm went off. Nobody called. ADT didn't react. When I finally got somebody on the phone, an experience in itself, there was no trace on their system. They tried to fix, came several times but trial alarms never got a reaction from ADT. Once I let the alarm ring long enough until it stopped ringing. I cancelled. Getting past their AI operator is a feat. Since I had just paid a year in advance they said I would have to wait until 11/23 to get reimbursed. They sent me a bill showing a credit balance and 11/23 due. That date came and went and I received nothing. Went back to the phone and spent several hours getting through and was promised reimbursement but only after more delay. It finally came through on 12/6. Stay away from ADT. Will never deal with sharks like these again.

If you don't want your house broken into, get ADT. With the alarm system, if someone's gonna break in my house, I'd know about it.

I went with ADT this time because I used to have it in my other house. I don’t have any problems with ADT. It’s good. It’s easy to communicate with them, and the program is also easy to navigate.

I have been totally satisfied with ADT. After getting broken into twice, I decided to put the system in. ADT calls immediately if the alarm is set off. The house that I have the alarm in is three hours from where I live. Both times that the alarm was set off was because of lightning and thunder and when a military jet flew over.

Everything has been very satisfactory with ADT. I know there are several additions to their package that I could get, such as cameras, but I'm satisfied with what I have now. I’ve used the app once or twice, and every time it’s been good. I have never had any problem with the service. Overall, my experience has been great.

The ADT system works as designed, whether arming or disarming one of my systems. We can control it by an app, so my wife can turn on lights and turn them off when we're not at the home. In the 10 years at least that we’ve had ADT, we never had an issue with a technician and the customer service has always been excellent. Our only issue is the pricing, but they will never lower that.

I don't have any problems with ADT. I love the security and the ability to call them when I have an issue. I like the cameras where I can observe whatever’s going on in my home. It’s easy to communicate with them. When I call them, within a minute, the automatic system picks up. If there are two or three folks in front of me, they’ll answer within a minute or so. I called them once because I had to relocate one of my cameras and they walked me through the process. It was easy-peasy. Those folks are professionals and they know what they're doing.

I've been with ADT for a very long time. When I moved, the attendant put on a camera by my front door as an upgrade. I love that. Contacting customer service is very easy and they're always able to help.

ADT is good. The installation was quick and clean. No mess. He took the time to show me how to use it. Everything works perfectly.

ADT has always been reliable. I’ve never really had issues, just normal wear and tear like replacing batteries, which has always been easy. Over 20 years with ADT, and I’ve had a great experience.

ADT has very professional people who are courteous and do not overwhelm you with information you don’t need or try to sell you something you don’t want. I have the keypad, motion detector, fire detector, and coverage for the garage door and front door, along with a doorbell Ring camera. If anything opens, they let me know about it, which is important to me since I’m 88 years old and need to hear everything I can hear.

ADT has been fantastic. We had an incident where our door didn’t close all the way, which triggered the alarm while we were out. ADT immediately notified police and reached out to us right away. They calmly walked us through what happened over the phone and encouraged a quick check of the house for peace of mind. We felt genuinely safe and cared for. I’m so grateful for ADT—they’ve been an exceptional security system for our family. I highly recommend this company to anyone looking for a safe, reliable, affordable security system!

We had ADT hooked up to a landline for a long time. And switching over from landline to wireless was a bit of an adjustment, but everything is working fine, no problems. I don't have any complaints about ADT at all.

I've been experienced with the alarm companies throughout the years, and I was familiar with ADT. I had a number of discussions with the initial rep, who explained what came with the alarm, and I was satisfied with his presentation, so we signed up. The package that we got was acceptable, and not too expensive. The installer explained everything, installed the equipment, and showed us how to use it. He was fine and I had no complaints with him.

We tried a couple of different companies and just found ADT to be the best. We really love it. We have cameras and motion detectors with our system. We had no problems with the sales reps or installation team. We had a very positive experience.

I’ve been with ADT for 26 years, and the wireless system works well. They do a good job and have a good reputation. I haven’t had to use the alarm, except once when I forgot it was on, went through another door, and the police came.

The customer service representatives from ADT are knowledgeable and very helpful and we are highly satisfied.

We’ve never had problems with ADT. Everything has been working fine. The sales guy explained the functionality. The installer explained how we put in the codes, and that was that. It’s easy to turn on and off.

I’ve been with ADT for 26 years, and the wireless system works well. I have a motion detector in the basement and sensors on the windows. They do a good job and have a good reputation. I haven’t had to use the alarm, except once when I forgot it was on, went through another door, and the police came.

I had Brinks before, and they got bought out by ADT. I’ve had them for over 20 years, and I’ve never upgraded my system. I'm pleased with my service

ADT had been Johnny-on-the-spot during the hurricane last year. As soon as my system went down, because we were days without power, they called me to make sure I was okay. During that time, the system had also worked, which I appreciate. There were people who tried to break in my front window, that thing went off, and they took off. ADT called the police, and everything was okay.

ADT is a good service. I've had them for 10 years and it's a good security system. If anything happens around my home, they automatically call me or the police automatically comes to my home.

We moved into the house on October 7th, and the house was already equipped with ADT by the previous owner. And my experience so far with ADT has been pleasurable compared to my previous experience with Vivint, which was horrible.

I'm satisfied with the ADT package. I would tell friends and family I'm happy with it.

I just use the basics with ADT. I've got the units on the front and side doors. And I set those mostly at night or if I'm gonna be gone for a long time. I stopped using the motion sensor because, at the time, I had a dog. But I use the regular stay in place. If I'm going out, I'll set it and walk out the door and lock it. When I come back in, the first thing I do is head right for the box to shut it off. That's pretty much all that I do.

I got ADT for the protection of my home and my family and it’s good.

I had ADT in Nashville, so I just automatically put it in when I moved here. I've been here 10 years now and it's fine. It's the only one I've ever used. I recommend it to anybody.

I heard about ADT a long, long time ago but never used them until the latter part of ‘23 when I bought my house in Florida. The customer service is good. They tried and responded when I had problems. They changed my old doorbell last week when I was merely changing a modem and connected it beautifully, but within a couple of days it stopped working. I’m gonna call them about that.

The last technicians sent by ADT were excellent. I've had problems with my sensors, especially the front door, the volume is very low. But the service has been good so far.

I've had ADT for about 8-10 years, and overall my experience has been good. The installation process was fine, and when they first came out, they walked me through everything. Over the years, whenever I've spoken with ADT, the customer experience has been good.

We had a local private company at our previous home, while this home had never had a system, so we had to start from scratch. ADT offered the better price, but the equipment ended up costing us a good a bit because we maxed out on cameras.

We moved here in 2010. We were thinking about a security system and put it off because of other things. We got broken into, and actually had to put the system in. ADT is reliable and trustworthy. We never have a problem with it. We’ve had a sensor go out, and ADT quickly sent someone to fix it. They're very good and professional. Replacing batteries has not been a big deal. We haven't had a problem since that break-in. Also, the signs help.

I've had ADT a long time. We like the security of having it. We were robbed once. We got ADT after being robbed. We didn't have a dog at the time, and so it was something that they recommended for security.

I’ve been with ADT for almost two years and love my system. I can control everything from my phone, view all cameras, get doorbell alerts, and I’m adding more cameras soon. I'm completely satisfied.

I would recommend ADT to anyone that needs that type of service. We got it in 2016 a week after our house got broken into and a lot of our personal stuff got stolen. We love the system, especially that I can set it from my phone. I had an issue where I couldn't get the battery changed, so they sent a technician out to help us. He checked our cameras and updated the box free-of-charge.

The sales rep with ADT was very good and was easy to get in touch with. The installation team was friendly and showed me how to use the system. The service is good, but I have a little issue with my camera. I had some trouble with my phone that I had to change it. When they transferred the information, the camera did not work on my phone. My niece was playing with my phone to see if we can get everything and she might have deleted something accidentally. I contacted ADT and they said that I have to be outside to take the camera out on the top. The problem is my mother has dementia and I cannot go outside to the door. I had to call ADT three times to get in contact. The people ask me all the same questions and don’t give answers to me.

ADT is very reasonable with the cost. I was new to the neighborhood and the state. They designed a plan that worked for my budget. They were very understanding and cooperative when I had a few problems. They helped me when I forgot one of my passwords and had to change it on the keypad.

I've been here almost six years and I've always had a good experience with ADT. I've got the fire protection and the system for burglary. The customer service I've dealt with has been consistent. However, the price went up a little bit. It's $55 a month but it's not bad. I haven't had any problems with them. It’s been positive and I've been very satisfied with ADT.

Overall, I have good experience with ADT. I’ve had them for over 20 years. When I put the alarm on, it makes me feel a little bit better. I don't know how much it's gonna help, but there is something. I have peace of mind that when I go on vacation, I have the alarm. It’s a good service.

I wanted to go with a well-known and well-established brand, which is why I chose ADT. And I’ve been with them for five weeks. Their representative was friendly and helpful. He asked what I was looking for and offered different ideas and suggestions, and we worked through what we thought would be the best solutions for my place. And then, when the actual installer came, we talked further about some details and changed a few things once I understood some of the limitations.

Everything's been fine with ADT. My favorite feature is that I can arm or disarm my alarm from my smartphone. Then if one of my kids needs to stop by and go in the house and they don't have the alarm code, I can just say, “Well, I'll get on the doorstep, and I'll disarm it.” It took a little bit of learning, but that's a nice feature and very convenient.

Calling ADT, once you make it past the AI to speak to somebody, the experience is great. It takes about 15 minutes of wait time. Sometimes I just hung up because it’s a pain. I tried troubleshooting the doorbell when it went down using online or phone text and couldn’t get it fixed. The tech came out and he couldn’t repair it either. He tracked down a replacement for it and I got it installed the same day.

I’ve been with ADT forever and I’m happy with the experience. A few companies have tried to get me to leave ADT, but I’m loyal. They’ve always taken care of me, so there’s no reason to change. My service package is above and beyond, I want to upgrade my doorbell, add keyless entry, and have all services through ADT. I’ve used ADT a couple of times when the alarm detected someone trying to get through my window. The system caught it immediately, recorded it, and authorities arrived at my location ASAP. ADT gives me peace of mind I don’t think I’d get with any other service.

I've had no trouble with ADT. They’re very helpful, positive, and reasonably priced. The installer was very efficient, in and out, and cleaned up after himself, which was wonderful. I haven’t had any problems needing the alarm, and I enjoy using the cameras to check outside. ADT has been excellent.

I chose ADT because of their national approach, knowing that they’re in a lot of communities. My interactions with the representatives were positive. They were professional and courteous. There was also no problem with the installation. They set it up perfectly and their work was clean. I added one more window detector because we put it on all the windows, but we missed a window. And the features exceeded my expectations. It's been a pleasant experience all the way around.

I had cats running around the house, and they were tripping the alarm in the basement. ADT's installation team had to figure out a different way to set it up so the cats wouldn't turn it on. They showed me how to use the system. We put in a security code, so I could turn it off when somebody tripped it by mistake. Their service met my expectations, and it's convenient because they are closer to me than other security providers that I do not associate with very often. I would say my experience with ADT was outstanding.

I’ve had ADT for so long, and I chose them due to the fact that they’re a known brand. My experience with them has been good. I haven't had to do a lot of interaction with them. I think there was just a new main panel system that was upgraded several years ago. And so far, it's done everything I need.

The guy who installed the ADT system was very cooperative and made sure we knew what he was doing, so it was good. We haven't had much problems, but when we call, they’re very helpful.

I’ve had ADT for about 20 years, and it's been good overall. But the customer experience in the last few years could have a little bit more contact. The package I received during the initial setup was good. I didn’t have any concerns with it. However, it’s harder for me to go online for some reason. I don’t know. I can’t find what I need to find.

I chose ADT because of its reputation. The installation was good. I’ve had them for some years now and I don't reach out to them unless it’s something technical.

Everything with ADT has been positive. If I ever have a problem and I called, somebody's right there to answer questions. If I need the technician to come out, he's out either that day or the next day. The one thing, too, that I like, when the guy first came out to the house and did the evaluation, he's not pushy. They laid everything that they offer, and then it's your choice for what you really want and how much you wanna spend.

I’ve had no problems with ADT that's why I’ve stayed with them. The service package I have is good.

ADT’s customer service people are great. They're very knowledgeable, they help you, and they fix the problem. ADT is a good company. It's a little more expensive than others, but it's good.

ADT is reliable and trustworthy. The alarm went off ‘cause it detected smoke from a stove or a candle, and ADT responded right away. Everything was fine. Reliable and trustworthy. We've had good experience.

ADT was real bad. I'm not satisfied with it. That alarm has been giving me all kinds of problems. I had to get the glass break turned off because it kept getting a false alarm and then it gets disconnected from the internet.

I chose ADT because my friend has it, and I’ve seen how easy it is to get in touch compared to Vivint. ADT reps answer my questions clearly, and the installers were nice and showed my brother how to use the system. My service package has met my expectations very well.

An ADT salesman came door-to-door and provided good customer service. Installation was quick, and ADT delivers good service with excellent support. I’m satisfied with my package.

I’ve had ADT for 20 years and they have taken care of whatever problems I have. I’m satisfied with ADT.

We love ADT. They've always been very prompt. We have them for security, and medical alert, and we've never had any issues with any of them. The representatives have been very polite and courteous when we've had questions. We feel very secure.

I've had a good experience with ADT. The system and the mobile app, both are easy to operate. The team has been very easy to work with, knowledgeable, and helpful. They sent me the stuff in the mail. We scheduled a conference call and they helped me over the phone handle and the installation of it. One of the connectors went bad and was setting off alarms. They didn't hesitate to send the stuff over. They're very, very, very good.

Had no problem for 20 years. Always paid our bill on time. Sold our house and moved to another state to build another house. ADT informed us that we owed them a lot of money on a made up contract. They gave me no proof of the so called contract, but swears that one exists. After hours on the phone with so called reps, who would do nothing and would not let talk to supervisor. I gave up and turned it over to the BBB. I get no copy of a contract and find out that a large amount has been sent to collections. Not over by a long shot.

I have had an extremely disappointing experience with ADT. From the very beginning, the system has never functioned properly. It has triggered alarms on its own without anyone touching it, and despite being told our service was month-to-month, we later learned we were placed under a contract—something that was never clearly disclosed.

I've had ADT since October 2015 in this home and had their service even before when I lived in Acworth. I had it even longer there. We just extended it when we moved here. I’ve always given them a positive review. My experience has been good with them.

Worst company and customer service. Had a touch screen pad installed it constantly freezes on me and I had to call them to do a main reset on hold for 30 min every time and they won’t replace it. Best part is they said it should never freeze and it’s faulty but they still won’t replace it

This company is the worst. They made me sign a contract yet they will not honor it on their end. They continue to charge me a lot of money and no one at the company can address the issue. After several calls and wasting several hours, this thief of company can't resolve it. They shouldn't be allowed to do business especially I'm supposed to trust them to provide security. They are robbing me blind.

Worst company ever. Truly. We haven't been able to use our security system since May. They can't fix it. They've tried. 6 times they've been here to try to fix. They can't get it to work. All we want is to get a credit for the months that we've paid since we've had no service. Their company policy is that they can only do that once the service is fixed. Which they can't do. It's madness. Just canceled and will NEVER use this company again. I called many times and talked to different customer service representatives. They've given me confirmation numbers. When I call back, they have no record of the confirmation number. One person told me that he could see we didn't have service since May and we'd receive a credit for $260.95. I wrote down that person's name and the date of the call. When I call back, they said they don't see any record of that. In summary....DO NOT USE ADT

HORRIBLE COMPANY. STAY AWAY!!!! Sales guy quoted me $18 install and it ended up costing me $400. Technician did not even tell me the price. Just scrolled really fast and asked me to sign to start the service. Looked at my credit card the next day and that is when I discovered the bait and switch. Called Customer service and they say since I signed the contract there is nothing they can do. Yeah Right. Very dishonest business. Stay Away from this company.

I’ve had ADT for about four or five years and I'm well-satisfied with the service. A month ago, an ADT specialist came in and replaced all the batteries in our system, and I thought he did an excellent job.

ADT is very raggedy. Bad customer service. I don’t recommend. They cancels appointments on their own. I feel as this is a waste of my money ever since I has had this service. It’s been very bad. Camera jumps on and offline all day and night. Just a rip off but I’m about to shop around and let you’ll kick rocks.

After 31 years with ADT I recently discovered they are an unscrupulous, greedy and corrupt company. I cancelled my service with ADT after 31 years. On 9-11-25, a service tech fraudulently replaced my original contract signed on 9-3-25. One of the management employees I spoke with on 9-22-25 told me, “You signed the contract and it can’t be changed.” She explained that I had 3 business days to cancel that contract after which time it cannot be changed or canceled. If that’s the case, the contract I signed on 9-3-25 is still valid and the tech should not have been able to change it on 9-11-25. I have spent hours of wasted time trying to get ADT to update my security system. ADT employees have made several errors, misled me, lied and tried to scam me. Ultimately, I am fed up with the dismissive, disregard and unethical customer service displayed by management and I will no longer do business with ADT.

I purchased a new-build home from DR Horton, and each house came with an ADT system already installed. The installer pushed hard for us to activate it and sign a three-year agreement. At the end of that term, the monthly price went up, so I called to cancel. Instead, I was offered a good rate to stay and sign a new agreement, so I agreed.

I have been an ADT costumer for more than 15 years. These days you cannot even get an agent in the US to get help. How can the safety and security of our homes and families be in the hands of people overseas, anyways they are unhelpful. I do not get it. The site to update your payment methods does work either, so every time you get a new credit card and need to update your info you cannot get an agent here in the states. Thinking on canceling my two accounts! Thanks.

I had a tech install my system. Offer to hang a tv stand. I paid him then accidentally paid again by Cash app. I asked for a refund which he used the cash app to refuse then cashed it in. Donald ** is his name.

I have been a loyal customer to ADT for over 8 years. Unfortunately they haven't been loyal to me. I had the same key fobs for over 6 years. They finally gave out. For over 2 months now I am still waiting on the correct key fobs. Each department wants to blame the other. I called today to speak with a representative who basically told me to hold my complaint till Monday because no one was in that department so I have to set my alarm everyone out of the house. Very much an inconvenience either way especially when you're being billed every month. For those of you who have great service with ADT kudos to you all. I have received is broken promises and horrible service.

Do not in any circumstance get into a contract with ADT. Run. Run. Do not get into a contract with ADT. Trust me. You will be the sorriest person in the world. They are crooks and thieves. My mentally disabled war hero veteran of a daughter is trying to get out of the contract because she unaware of her surroundings and they have not answered our letters, emails or phone calls. She signed the contract at the contact contract under duress.

Beware of ADT tele-sales. In our opinon, it feels like bait and switch. We were sold a home security package and monthly monitoring. The saleswoman offered us free equipment and a low monthly monitoring cost. We gave her a credit card and scheduled an install date. A week before we were to go live, bottom line is suddenly the equipment cost was now $1000, and the monitoring fees were almost 2X what we were quoted. When we raised the issue of having the original bid, essentially, they said too bad. This is the price now. Buyer beware.