ADT Reviews

Everything with ADT has been positive. If I ever have a problem and I called, somebody's right there to answer questions. If I need the technician to come out, he's out either that day or the next day. The one thing, too, that I like, when the guy first came out to the house and did the evaluation, he's not pushy. They laid everything that they offer, and then it's your choice for what you really want and how much you wanna spend.

I’ve had no problems with ADT that's why I’ve stayed with them. The service package I have is good.

ADT’s customer service people are great. They're very knowledgeable, they help you, and they fix the problem. ADT is a good company. It's a little more expensive than others, but it's good.

ADT is reliable and trustworthy. The alarm went off ‘cause it detected smoke from a stove or a candle, and ADT responded right away. Everything was fine. Reliable and trustworthy. We've had good experience.

ADT was real bad. I'm not satisfied with it. That alarm has been giving me all kinds of problems. I had to get the glass break turned off because it kept getting a false alarm and then it gets disconnected from the internet.

I chose ADT because my friend has it, and I’ve seen how easy it is to get in touch compared to Vivint. ADT reps answer my questions clearly, and the installers were nice and showed my brother how to use the system. My service package has met my expectations very well.

An ADT salesman came door-to-door and provided good customer service. Installation was quick, and ADT delivers good service with excellent support. I’m satisfied with my package.

I’ve had ADT for 20 years and they have taken care of whatever problems I have. I’m satisfied with ADT.

We love ADT. They've always been very prompt. We have them for security, and medical alert, and we've never had any issues with any of them. The representatives have been very polite and courteous when we've had questions. We feel very secure.

I've had a good experience with ADT. The system and the mobile app, both are easy to operate. The team has been very easy to work with, knowledgeable, and helpful. They sent me the stuff in the mail. We scheduled a conference call and they helped me over the phone handle and the installation of it. One of the connectors went bad and was setting off alarms. They didn't hesitate to send the stuff over. They're very, very, very good.

Had no problem for 20 years. Always paid our bill on time. Sold our house and moved to another state to build another house. ADT informed us that we owed them a lot of money on a made up contract. They gave me no proof of the so called contract, but swears that one exists. After hours on the phone with so called reps, who would do nothing and would not let talk to supervisor. I gave up and turned it over to the BBB. I get no copy of a contract and find out that a large amount has been sent to collections. Not over by a long shot.

I have had an extremely disappointing experience with ADT. From the very beginning, the system has never functioned properly. It has triggered alarms on its own without anyone touching it, and despite being told our service was month-to-month, we later learned we were placed under a contract—something that was never clearly disclosed.

I've had ADT since October 2015 in this home and had their service even before when I lived in Acworth. I had it even longer there. We just extended it when we moved here. I’ve always given them a positive review. My experience has been good with them.

Worst company and customer service. Had a touch screen pad installed it constantly freezes on me and I had to call them to do a main reset on hold for 30 min every time and they won’t replace it. Best part is they said it should never freeze and it’s faulty but they still won’t replace it

This company is the worst. They made me sign a contract yet they will not honor it on their end. They continue to charge me a lot of money and no one at the company can address the issue. After several calls and wasting several hours, this thief of company can't resolve it. They shouldn't be allowed to do business especially I'm supposed to trust them to provide security. They are robbing me blind.

Worst company ever. Truly. We haven't been able to use our security system since May. They can't fix it. They've tried. 6 times they've been here to try to fix. They can't get it to work. All we want is to get a credit for the months that we've paid since we've had no service. Their company policy is that they can only do that once the service is fixed. Which they can't do. It's madness. Just canceled and will NEVER use this company again. I called many times and talked to different customer service representatives. They've given me confirmation numbers. When I call back, they have no record of the confirmation number. One person told me that he could see we didn't have service since May and we'd receive a credit for $260.95. I wrote down that person's name and the date of the call. When I call back, they said they don't see any record of that. In summary....DO NOT USE ADT

HORRIBLE COMPANY. STAY AWAY!!!! Sales guy quoted me $18 install and it ended up costing me $400. Technician did not even tell me the price. Just scrolled really fast and asked me to sign to start the service. Looked at my credit card the next day and that is when I discovered the bait and switch. Called Customer service and they say since I signed the contract there is nothing they can do. Yeah Right. Very dishonest business. Stay Away from this company.

I’ve had ADT for about four or five years and I'm well-satisfied with the service. A month ago, an ADT specialist came in and replaced all the batteries in our system, and I thought he did an excellent job.

ADT is very raggedy. Bad customer service. I don’t recommend. They cancels appointments on their own. I feel as this is a waste of my money ever since I has had this service. It’s been very bad. Camera jumps on and offline all day and night. Just a rip off but I’m about to shop around and let you’ll kick rocks.

After 31 years with ADT I recently discovered they are an unscrupulous, greedy and corrupt company. I cancelled my service with ADT after 31 years. On 9-11-25, a service tech fraudulently replaced my original contract signed on 9-3-25. One of the management employees I spoke with on 9-22-25 told me, “You signed the contract and it can’t be changed.” She explained that I had 3 business days to cancel that contract after which time it cannot be changed or canceled. If that’s the case, the contract I signed on 9-3-25 is still valid and the tech should not have been able to change it on 9-11-25. I have spent hours of wasted time trying to get ADT to update my security system. ADT employees have made several errors, misled me, lied and tried to scam me. Ultimately, I am fed up with the dismissive, disregard and unethical customer service displayed by management and I will no longer do business with ADT.

I purchased a new-build home from DR Horton, and each house came with an ADT system already installed. The installer pushed hard for us to activate it and sign a three-year agreement. At the end of that term, the monthly price went up, so I called to cancel. Instead, I was offered a good rate to stay and sign a new agreement, so I agreed.

I have been an ADT costumer for more than 15 years. These days you cannot even get an agent in the US to get help. How can the safety and security of our homes and families be in the hands of people overseas, anyways they are unhelpful. I do not get it. The site to update your payment methods does work either, so every time you get a new credit card and need to update your info you cannot get an agent here in the states. Thinking on canceling my two accounts! Thanks.

I had a tech install my system. Offer to hang a tv stand. I paid him then accidentally paid again by Cash app. I asked for a refund which he used the cash app to refuse then cashed it in. Donald ** is his name.

I have been a loyal customer to ADT for over 8 years. Unfortunately they haven't been loyal to me. I had the same key fobs for over 6 years. They finally gave out. For over 2 months now I am still waiting on the correct key fobs. Each department wants to blame the other. I called today to speak with a representative who basically told me to hold my complaint till Monday because no one was in that department so I have to set my alarm everyone out of the house. Very much an inconvenience either way especially when you're being billed every month. For those of you who have great service with ADT kudos to you all. I have received is broken promises and horrible service.

Do not in any circumstance get into a contract with ADT. Run. Run. Do not get into a contract with ADT. Trust me. You will be the sorriest person in the world. They are crooks and thieves. My mentally disabled war hero veteran of a daughter is trying to get out of the contract because she unaware of her surroundings and they have not answered our letters, emails or phone calls. She signed the contract at the contact contract under duress.

Beware of ADT tele-sales. In our opinon, it feels like bait and switch. We were sold a home security package and monthly monitoring. The saleswoman offered us free equipment and a low monthly monitoring cost. We gave her a credit card and scheduled an install date. A week before we were to go live, bottom line is suddenly the equipment cost was now $1000, and the monitoring fees were almost 2X what we were quoted. When we raised the issue of having the original bid, essentially, they said too bad. This is the price now. Buyer beware.

I have the worst experience with ADT. I have a package with them. My doorbell camera has not been working for months. Call them. They schedule me for onsite appointment. The technician never showed up 5 minutes after the schedule time he called me and have me trying to fix the problem myself. It was unsuccessful. We could not fix it. They booked another appointment for me on a Saturday, it was no call, no show. Finally they booked another appointment for me with a technician by the name Angel. He was very unprofessional and rude, He did not do anything for me because he said I put an extra hole on the plat that why the camera is not working, I just received an invoice for replacement equipment and labor for &187.80. When this technician did not do anything for me. Please stay away from ADT SERVICE. They are after your money not providing the service you pay them for.

Only been with ADT for a year... Worst move ever!!! Early Monday morning my smoke alarm falsely went off 3 times. 1st time ADT called, we told them false alarm, disarmed the system and went back to sleep. 2nd time alarm went off, ADT called, I told them this can't keep happening. The lady said, "Let's schedule a technician to come out to see what's going on," we schedule a time of 5p-7p the next day, then transferred me to someone to troubleshoot the issue. It went off a 3rd time, then I was instructed to take the smoke detector off the ceiling.

Turns out it was a 3rd party scammer. Apologies for any inconvenience.

We've had ADT and all the companies that they merged with for 40 years, including Protection One. Haven't had any issues until now. Accidentally set off alarm, which I've done multiple times in the past. They have called right away to ensure that we were safe, including about a year ago. I opened the garage door and forgot I had set the alarm. They didn't call me, so I called them. And come to find that they have purged me from their system. Gave them addresses, emails, phone numbers. No records to be found.

ADT customer service tried 3 times over 45 minute span to get our equipment refund squared away. 4 weeks later no refund and now I’m told that nobody requested a refund. They have been sitting on equipment and our $193 for 4 weeks and today they say give it another 7-10 business days for our requested refund. 5 weeks for a company to do their job? Sucky company and we have paid our bills with them on time for 8 years. Would be nice if ADT would do their part in return in a timely manner.

ADT is a reliable system as long as you got Wi-Fi. I'm in the middle of nowhere. So, it's only as good as the person that designed the electronics. Also, it's a little expensive. I wanted basic here - the windows, doors. I got a motion in the garage because I got two garage doors. I called ADT for a basic system. They sent some lady out. She was out of Macon. She came. That was over the summer. She hooked up the system. It works good.

Working on or updating the system is made unnecessarily difficult. Every time something needs to be replaced or adjusted, ADT seems to overcharge for even the smallest items. Getting in touch with someone who can actually help is a challenge in itself—long wait times, unhelpful responses, and constant runarounds.

We’ve had ADT for over a decade. System was good in the beginning but … The alarm has been going off for more than 2 minutes over the past 2 days and no one from ADT or police dept has called or texted to check with me. So much for a monitoring device. AI support was ok, but it did not have the cause or how to fix the panel. Then talking to a tech you are put on hold while they review a manual. Long wait times. They said low battery and they could send one in 3 to 5 days maybe longer with the holiday. I went into town and purchased a new one locally and the System is still failing and no answers. I asked to speak to a manager and never spoke to anyone after a long hold time. I Do not recommend ADT!

Do not sign up with them because you will never get out of the contract even if your system is outdated. They will charge you an arm and a leg to update the system or charge you a ton to get out of the contract. Lose lose situation.

I've had a good experience with ADT. Over the 3 years that I've had them, speaking with customer service has been easy. Even the online thing where you do the questions back and forth has worked out. I've changed batteries for a couple of the equipment, but I haven't had done a whole house change. When we were having our basement remodeled, the contractor bumped off the sensor on the sliding glass door, so we had to get that replaced. ADT came out and got it taken care of in a timely manner. I'm happy with the pricing as well.

ADT has very flexible capabilities to implement security systems for your house. You can go from simple to very complex installations. Their pricing is very reasonable and they're very good at supporting their products. The sales reps represented the product very well. They were on a sales mission but were not overly pushy. I have the system installed here in the house we're in right now and I just recently got an email from them telling me that for the two door monitors that I have, the batteries are starting to run low, which means I should replace them. That's the kind of service they provide. They monitor their systems, they're very aware of what's going on, and they're very religious about communicating with their customer.

We've had ADT for 15-something years. We liked that they had a wireless system. They had great service for a while, then it went downhill, but it picked back up again. To try to get anyone to come over here was like pulling teeth. The system could be down and they would tell you they couldn't come out for two months. But that changed. The last experience I had was good. What happens now is they can test the system to see if it works or not. Then they can send in the parts and they have a second level of techs that can walk you through the service. They do not rush you. They walk you through step by step, which is very helpful.

They are scammers! They deactivated my system without notice. Then told me they only have this V5 system to install. If I don’t install it today I will be without a system. Also they couldn’t reactivate my old system. The tech was out to check our system and recommend what to add to have better security. He didn’t recommend anything. He told us what he had to install. The system is in and we don’t feel safe. We have no clue when on or off. We have to check out phones or just open a door to hear an alarm go off. This have been going on for weeks. Now I can’t even on the app on phone now. ADT said I didn’t purchase a system or they can’t verify the purchase. I am so confused and frustrated and concerned for my safety. Each department say something different with no solution. I just want a system that works for me. I want a system to help me feel safe. I want them to be fair when helping customers.

I have made several phone calls to have ADT honor what they had offered. They stress the point that they value their customers but do not follow through. The initial offer was on a phone call dated 10/2/25, offering me 40% off to pay off my equipment. I paid off my installments and at the end of the month they charged me the full 40% they had "discounted." I immediately reached out and they stated my refund would be given within 7-10 days. It is now 11/22/25, no refund, no call backs on their end, and the customer service reps and managers I have spoken to, have not followed through on taking care of what they promised. I will also be writing a review of my concerns to the BBB.

I ordered ADT security system installation to protect my home. The technician guided me through setup, installed sensors quickly, and explained how to use the system. I now feel much safer. Setup took a few hours but was smooth and professional. The team was friendly and answered all my questions thoroughly. Overall, a great experience with peace of mind gained.

The system is efficient. For the most part, it works. I've called ADT with questions, and they've filled in the blanks. When I had a problem, they apologized and gave us a smoke detector and installed it. I had one issue with them that I wish they had helped me with, but it's okay now. My wife is saying they should call instead of text when we have the alarm going off.

I had them for 4 years and only had 1 minor problem. Then I moved into a bigger home and was told my equipment, that I chose, would all be free. It was a flat-out lie. They apparently took a $250 payment towards the equipment without my authorization, and when I confronted them about this, they offered me a whopping $100 credit, refused the rest of the charges for the equipment, and HUNG UP!

ADT promised free equipment for my relocation move, then hit me with a $1,400 ‘equipment loan’ I was never told about. Misleading, frustrating experience—now stuck paying for something I was promised was free. Beware of ADT Relocation Promises.

The customer service at ADT is wonderful. They're very helpful and they always call back right away. I had an issue with a motion sensor that took a couple of them to figure out and help me with it, but they were able to get it taken care of for me. I am very happy with ADT but I need to call and see if they give any kind of discounts for seniors or for those who have been with them for quite a few years, like I have been. There are security systems out there you can install yourself nowadays, and you don't have to pay a monthly fee, but majority of those ones don't call the police.

We installed Brinks 23 years ago. ADT bought Brinks and we haven't had any issues. Until we found we needed to upgrade the system to move away from a phone line connection. Negotiating the install was painful and we were very detailed. The install was set up and no one showed up. We got another install date and when the technician showed up he informed us of additional cost to get the same service. If I wanted my doors, including the garage door, we have to pay nearly $300 more and the second control panel on the wall needs to be another nearly $100. Oh you can get a 20% discount... so instead of another 50% more in the cost of the upgrade, it is closer to 34% more. When I try to talk to someone, I get passed like a hot potato! Lots of "I totally understand, let me get you someone to help". If I knew this, I would of switch services. Don't go with ADT... feels like bait and switch!

I have not even had one year and battery went dead. Called for service and they wanted to charge me for coming out. Plus I have had other issues like it going offline repeatedly. Sorry I got this company but I already paid in full. Not happy.

My sister used to work for ADT. I've been with them since 1993. I have updated my equipment. Everything has been fine.

It's funny you hire ADT to protect you from criminals, but they are the criminals. Will be moving to another service and taking them to small claims court after they wrongfully billed me for 3-years after an address change and have now put me on hold or made me call in 9-10x to get a resolution to the matter. Whatever you do, explore your other options because ADT is horrific.

I am extremely disappointed with my experience with ADT. I have been billed incorrectly for over a year for an ADT+ account that I never activated, never used, and was never monitored at my residence. Despite returning the equipment, ADT continued charging me $29.99 every month without providing any proof that I authorized, connected, or benefited from the service. What’s even more frustrating is that ADT keeps focusing on the equipment, rather than the account itself. I have repeatedly asked them for evidence of a signed agreement, activation logs, monitoring records, or anything showing I knowingly enrolled in the service—and they have provided none. Instead, they shift the burden back to me, even though the charges are clearly erroneous.

I had a very bad experience with the contractors from ADT to do repairs on my alarm system. They add one sensor to my garage. They came, they did the repair, it was not properly done. I had to call again so someone else can come and do the repair. Also they quoted me one thing and they actually charged me double for something they didn't do. I was quoted $60 for a sensor and $8 per battery and they install two small batteries and they took $307 out of my checking account plus $63.00 that I had paid them on the spot for their visit.

I am filing a complaint regarding ADT’s deceptive billing practices and refusal to cancel my service despite multiple requests. If I had the option I would give this 0 stars. In March 2025, I called ADT to cancel my home security service. Instead of processing the cancellation, the representative continually tried to sell me on different service options. I repeatedly said no and asked to cancel my account, but he would not listen. He told me my service would end in October 2025.

I’d give them a zero if I could, I had them come out for just a consult because the place we land contract already had it here so I called and they sent out a tech who was very pushy and talked me into things I didn’t really want so I cancelled it within the 3 days and was told I wouldn’t owe another bill as I paid upfront as well, they come the 24 to deactivate the equipment and pick up things and this morning I had my card unfroze to pay for my grand daughters medicine and they decide to take a payment out and put me in the negative so I called them and was told something different.

I looked at a couple of other companies but for the most part, everyone at ADT seemed accommodating. I worked with them before and had a positive experience, so I kept it. The customer service reps were very helpful, and the features and options are a solid 10 out 10 in terms of satisfaction. The price is a little high but sometimes, you pay a little more for a better product.

I love ADT. Their technicians are magnificent. Everybody there seems to be customer-oriented and wanting to please and do good for their customers. They're exceptional people and ADT has a wonderful name and it gives me a feeling of great security.

Seeing ADT on TV influenced my decision to go with them and I’ve had them for years. When I need them, they're there. We still have that big, ugly-looking box though I was told there is no need to upgrade. But if it's doing the job, it's okay.

When I moved in my house over 30 years ago, ADT was already set up, so at that time, I just continued the service and upgraded. The service package is great for me. I've had their techs out to do maintenance and replacement work over the years and it was always done smoothly.

I like the equipment I have with ADT. I have the keypad, and I also have the app on my phone. I've had ADT for about 5 years now and I'd recommend it.

Being with ADT for over six years, their customer service deserve a high rating. I have added to the package on what we have and it worked positively.

We've called ADT a couple times and our experience has been fine. We like the system. It's online too and it's so simple. We have kids, grandkids and great grandkids that also have to get in the house, so we always disarm the system. Then they set it when they leave so that's pretty nice. As long as the system keeps working, I'm happy. All our family members have ADT. I told them to get it. However, we've been customers a long time and I wish the price was less.

The sales rep was straightforward and always very responsive when I call them if I have a question or a problem. We’ve had ADT for 15 years at this house, and the installers have probably been out eight times. Out of that, there's one that wasn't too good, but everybody else was excellent. The features that my package have does the job and meets our needs. ADT doesn’t have the options back then that they do now. ADT is reliable and I’m satisfied.

I like ADT a lot. When I had a break-in, that thing went off. The only thing I objected to was when the prices started going up because of all this newfangled stuff. It started off at $30 and I just have the basic thing since 1998 which I'm perfectly satisfied with. I called ADT about it and they gave me a three-year fixed price of $47 and some cents. I'm satisfied and I would definitely recommend ADT. I don't contact them as much because I don't need to, but when I do, I call and they've always come through 100%.

I'm happy with ADT and I do feel safer with having a home security. I have the app and it's very convenient and very easy to navigate. Their customer service has been great, too. Everyone I speak to seems to be pretty friendly. The young lady who came out was absolutely great. She was really very helpful and explained everything so I was very fortunate to have that technician come out to my home.

The cost and the ability to install the system with the wiring in the walls were significant in my decision to use ADT and we’ve had them for six years at least. We approached them, and they came out and gave us the information on what we needed to do for the installation. We had one issue with some of the material they were going to use, and the first time they came to install it, they weren’t prepared for the wiring. But they came back on a Saturday and took care of it, so it was fine. The process went smoothly overall. The price has gone up though since I got them back in 2017. They've upgraded it whenever the phone or network systems changed, so we got periodic checkups. We've been satisfied with ADT. The customer service team seems to be very good as well as the app.

This will be my third year that I moved into this house, and I put ADT in as soon as I moved in. So far, it has been very good. I've only had the tech once, and he was fine. The last time I called, I was able to do FaceTime and he helped me with the problem.

Any time I've spoken with customer service, the experience has been very good. The alarm system has been working well. I've been very satisfied with ADT over the 30 years that I've had them. Their pricing is going up but everything else goes up in price, too.

I'm happy with ADT. I haven't had any problems with the services I've been receiving from them. Over the 20 years that I've had them, their services have changed some, but everything else has also changed. Their pricing is fair. I have people who have other service providers, and our rates are about comparable. ADT's customer service has been great as well. Usually, I go through the loyalty department and they always recognize the fact that I've been a long-standing customer with them. They treat me well. They don't always give me the answers I want, but that doesn't mean that they don't give me great service. They send me emails. If I have an alarm issue, they call. You gotta have a password, so the system is pretty solid. They give me various options too. I can use the app, and it works. It's very simplistic. I started wanting to leave, but I haven't because ADT hasn't given me any issues.

I got ADT in 2022, and they installed it well for me. At one point, I had to change a battery. I called for instructions, and they guided me through it. As far as arming and disarming, I use my phone most of the time, and it's quite easy. ADT is a very good company to work with. They are always very knowledgeable and helpful. I'm not advanced with technology, but they are very patient with me. Their pricing seems fair to me as well because I have reassurance that someone is there waiting for me to hopefully never need them.

ADT’s customer service is good though sometimes, it's a little clunky to get to the person you need. You get passed around a little bit to understand what your issue is. But once you reach them, the people have been very nice, helpful, knowledgeable and timely. They try to figure out what’s happening that I need help with. My equipment's old and we have to go through that. We upgraded the system and put some cameras and the Google Nest for the doorbell. It’s workable. I use the app all the time because that's how I sometimes lock or unlock doors. I like it. I've had friends who've gotten Ring or got a couple of the other ones, and either did it themselves and just subscribed to the service, and they are paying $20 for the monitoring service. I’m paying $48 a month so I have reservations between cost and a couple of things. But I’m satisfied and happy with ADT.

We've been with ADT for years, and when we moved, the first thing we did was to contact them because we wanted this house set up with them too. They cover what we need. The system is easy to secure and we get notifications if anything happens. We fortunately haven't had an issue where we've had to use it as far as the home security, but I've had had a couple instances where I had to use my husband's fall alert button.

I like ADT. We've used them for our last two homes. Customer service-wise, they're wonderful. But I just wish there was an easier way to change out a battery in a smoke alarm. We had the firemen here three times. You're reading the book and you're pressing buttons, but nothing makes sense. It would be great if there could be a code that we put in to change a battery in a smoke alarm. The easier ADT keeps things for people in this day and age, the more appealing it is to customers. Other than that, I've been satisfied with ADT over the past years and I feel secure knowing that my alarm is on. Also, the price hasn't gone up considerably like it does with every other company. ADT seems to be very fair in their pricing.

Horrible customer service. Always have to talk to 4-5 people for a simple question. They are very, very focused on retaining clients and make it very difficult to end a contract. Otherwise the actual security service is fine.

As soon as anything goes off, ADT is usually on the phone with me to see if it was a false alarm or was I doing something. They've been very nice and respectable to me. They worked with me if I had questions and I've never had a problem with them. We've been with them since we moved into the house, and we moved in here in 2002. We recently had them add in more systems alerts and they walked us through everything. They talked to us about the upgrades, what would work in our system, what wouldn't, and what we'd need to do. They were very upfront about it all. The app is easy to use, especially when you're panicked because you can't remember something, and we've been very satisfied with the price. I've also recommended them to some of our friends.

I thought I'd try ADT and see. It has been okay. The storms have knocked it out before, and I've had to get ADT to reset it for me. They did it on the phone.

When I first installed the system, ADT's authorized dealers who are no longer with ADT pretended to be ADT and that the equipment was free. However, I ended up paying over $1,000 so it was a bit of a rip-off that I was stuck with for two years. The equipment is not the state of the art because ADT has better systems now, but I'm stuck with this, so I'm not gonna get the Google system now that it’s not gonna work with this, and I would have to change everything and I cannot pay more money. Other than that, the service is good. I look at a couple of cameras remotely. Also, when I need to fix something, ADT can do it over the phone. That's convenient.

ADT is a really good company. I've had them for years and they're very consistent. Even when we set the alarm off by accident, we get a response right away. So, we're impressed about that. The customer service is good. We had a technician come out a couple of months ago, and he walked me through replacing the battery and resetting the system.

I like that I can arm my ADT system from my phone elsewhere. When I had to contact customer service, they took care of the problem I was having quickly. The battery was going out and I also had a problem getting it back online after getting a new router, and they walked me through it.

ADT seems to be doing the job. I have a very open house and sometimes, it's very hard to find out when the batteries are going down. Early on, I had to have a tech come out but since then, I've been able to figure things out. As far as the customer service goes, they seem to be able to help me when I need help.

I feel protected having ADT. I like my panels. However, I'm not satisfied with the last price. I have a two-family flat and my lower flat was supposed to have been a lower amount. But ADT charged me the same amount that I was paying which is almost $9. I called in and the guy told me that the next one would be lower.

My experience with ADT has been fine. We've been with them for a number of years and they do a pretty good job. We have the main system and we've added some embellishments to it. I'm satisfied. You also can't believe how fast they are. We tripped an alarm, and we had police here within 10 minutes. We also have a panic button on one of our remote controls and every once in a while, I will bend over while I've got it in my pocket and my phone rings. It's them asking me if I'm okay. I'm extremely pleased with the response. They've also lowered our monthly rates over the years.

We bought a home that has an ADT system in there, and we continued with what was already in place. It is extremely easy to use. When the guy came to hook it up, I asked him if it needed a new one. He said he didn't have anything newer on the truck so all we had to do was just turn on the monthly monitoring. When we had a battery go bad, we went to the website and figured out how to replace it. The website is good. The only issue was when our contract ran out, we didn't renew. Our price doubled. I called, gently complained, and they brought it back down and put us on another contract. The price may have been a little lower than the previous one, so we were pleased. I was appreciative of him doing that. He took care of us.

I've known ADT for years. I've always wanted to work with them because they're still one of the best. Their rep was good. He knows just what I needed. That was good, although I would have liked a camera, but he couldn't put one in. That was more important to me on the front door than anything else because I don’t have one. Also, the installer did well. He climbed onto my roof and got everything done. He spent enough so I could understand it. That was a pain in the butt. He still helps me. Asked too much questions.

My experience with ADT has been very positive. We went from landline to a cell tower. Everything’s been fine with my experience with them, with the exception of the rate that keeps going up.

ADT came with the house. Other than a couple of upgrades, I have not had much contact with their customer service. With one of my upgrades, I went to a cell phone connection instead of the landline. A team of one came for the installation and that was easy. The system works when I turn it on.

ADT has been a good company. I went with them for security. Their system has been okay and their customer service has been good. Overall, my experience has been good too. But I don’t like that they wanna charge you for everything.

Everything about ADT is good and I’ve been with them for three years. My neighbors gave me good compliments about ADT too.

I love ADT and I'm not gonna give them up. They're right on ball. If I need help, they're right there. If the alarm goes off and they can't get ahold of me, they will call my daughter and my daughter will call me. The law will call over here as well.

I've heard about ADT being good and safe, and that's what I want. I have issues with anything to do with technology. They've been very good and patient with me. They walked me through how to use my system. Also, the price is good. I would recommend you to them.

When we signed up with ADT 20 years ago, we didn't feel a need to go anywhere else. It's been a good experience with them. They upgraded my pad, and that went well too.

Everything is good with ADT. I had to get a larger bandwidth for my internet but that was needed more to make sure my camera stayed connected and also that I have enough bandwidth inside the house as well. As far as the cameras, I wanted the floodlights, but they weren't available. They did cost more. There was another dealer that provided ADT service for my neighbors, and they also had another service that they were offering, which was the water filtration. I wish I had gone with that dealer, but I didn't. I wish ADT's pricing could have been a little cheaper considering my spending plan. Other than that, I don't really have any complaints. Since I increased my bandwidth with the internet, I've been fine

We have had ADT before, and we got them again. The system has been fine. I have no problems with it. Everything has been handled professionally. The technician that came out here did a great job. Their price has increased though.

The ADT system is very efficient, and the support is very good. Customer service is timely and accurate. When I have to change batteries, they tell me what to do. When I need interpretation on how the console works, they help out as well. I'd recommend ADT.

I've had a very good experience with ADT. The customer service is excellent. I like their response when we had to change our Wi-Fi. I'm disabled. So, they came out and set the cameras. Also, I like the cost.

I've had a good experience with ADT. I've had the system for at least 15 years now, and I would recommend them.

When I started with ADT about 12 years ago, they were Protection 1 and it was awesome. When ADT took over, it was still really good. It seems that recently, they've outsourced some of their customer service and I don't feel like getting the service I used to get. Other than that, the equipment works good. I would recommend ADT.

I've been with them for a long time and I haven't spoke to their that much, but their customer service has been fine. I'd tell friends and family that ADT is very good.

I've known ADT for many years, and the most recent experience with them has been good. However, they could stop charging for visits when the equipment breaks down.

Well, after being rescheduled several times, the technician taking all day to add two cameras to an existing system then drilling through my four existing camera wires slicing them together looks kind of like a fire hazard to me and then putting me off several more times to install my other two cameras. I called to cancel my service with my business and home but yet they still charge my account telling me they’re gonna give me 40% off my bill. I have been a customer for several years not under any contract but still can’t seem to get it canceled.

When I started, ADT was the only one that did home security in our area. Our system works fine. The only time I've had it go off is when pets have set it off. Thankfully, we haven't had any other intrusions. I would highly recommend ADT. Stellar service.

When my papa passed away, my grandmother got ADT at her house because she was alone. In 2010, we moved into our house and got ADT too. They have short wait times when calling and the service has always been excellent. When the techs come out, they do their job quickly and cleanly.

I would recommend ADT. You have to understand everything that the sales person is selling, who I thought was very good, because I talked to him a year before we decided to do it. Where I live in Hunterdon County, Western Jersey, the brightest thing on our street at night is the doorbell. We've been in this house since 1983. Not until someone broke into one of our neighbor's house did we think about a security system. But after going over this thing with ADT, and I did talk to Slomin, Slomin's seemed a little shyster to me, ADT sounded more upfront with the sales rep that we worked with. You have to ask the questions upfront about what they're gonna do for you and how they should set up your house.

You can get ADT because I've had a good experience with them. We had their system in our Chicago house, and when we came to this house in Louisiana, they had it set up. It went great. We're content with everything we have. We've done the 1-800 number, and we've always had a good experience.

When I was looking for a provider, ADT was the only one who called me back. I pursued them myself and it just happened to be a perk that my insurance gave me a deal. The installers were excellent. They had to come back at a different time because of where I live and the internet I have. But any time I've ever had anybody, they showed up on time. The sales representatives are always easy to get in touch with. My credit card got renewed because it was a different date and the sales representatives were very helpful.

I've been satisfied with ADT. After my husband passed, my son wanted me to have an ADT system put in. ADT is very easy to get in touch with. They did what they're supposed to and explained things. I have what I was looking for. I was satisfied. The only thing I've added is a keypad that sits in my bedroom. I've got one in the kitchen and one in my bedroom, but it sits on the chest of drawers. I don't have to get up if the alarm goes off and come all the way through the house to the kitchen. I talked to ADT's rep the other day. The in-house siren would not go off. ADT told me we have to put four AA Energizer batteries.

I definitely feel safe with the ADT system. The only challenge was when the guy installed it in a poor area. I don't know what he was thinking. There were some boxes over by the door and he put it right in the middle where my television goes.

This has been one of the worst companies I've dealt with in a very long time. I've had my $3,000.00 security system for about 8 months, and already have water sensors malfunctioning, and just had to finally remove them because they go off all hours of night and day with nothing wrong. Their "team" claim their technical people would call me back, and that took 2 full days for that to happen, just to be told they would remove the sensors and it wouldn't be a problem anymore.

ADT is the WORST WORST WORST company I have ever dealt with!!! I was with the company over 3 years with no issues. That was the problem, I had no issues. As soon as I started having issues everything went wrong. Service calls were incorrect, many many phone calls to the company, charging amounts that are incorrect, one person did not know what the other person was doing. I missed a lot of work to be home for these service calls, because my equipment did not work. Every time they came out it was incorrect! Could not do the job!! I decided to cancel my service due to incompetence of your company. I was told there was no cancelation fee by multiple employees of which I confimed. Then I get a bill for that. Had to call again to fix this issue. Not sure this is resolved yet. They took money out of my account for the equipment fees (of which the equipment does not work).

ADT is a scam. I cannot even hear my doorbell. Below 1 star. Paid 120.00 for a camera, a base, and a doorbell and cannot hear my doorbell. Called and got transferred to 4 different people just to be told I need to buy more stuff to hear my doorbell ring. After paying 32 a month for 3 months. A total and complete scam. Why would you sell someone a doorbell not to hear your doorbell inside of your home??? Took my money but never told me I will not hear my doorbell. Save your money and just get ring.

My system wasn't communicate with ADT software for 9 months, the only reason that I found out is because something happened that I've to contact them. But for those months I was under the impression that I was secured every time I set up the alarm on. The lack of commitment to their customers is unacceptable.

I had ADT for over 2 years on my home, but had to move to an apartment due to the economy. I transferred my services to my apartment in August and the gentleman told me to cancel the old service after a few days and we paid for installation, which I did. Monday of this week, I received an email from my bank stating my account was in overdraft, I checked and it was from ADT. I called them and customer service said it was their error and the fund would be refunded. Tuesday customer service reached out and said our refund was approved and should be refunded by Thursday, but when Thursday came, the refund didn't.

I have been a customer, via several properties, since 1998. Since we put in cameras in 2020, we have had constant issues. Last year they replace the doorbell camera, it still didn't work, they came out. Said my equipment was outdated and I had to upgrade. Another $1000+ to upgrade. The doorbell hasn't worked properly since. They came out, replaced it and charge me for a 3 hour visit. Tech was here 40 minutes. A week later I asked for more help because new camera was still not working. I was told my local office will contact me in 3 to 5 days. 7 days later, I contacted ADT. I was informed that they canceled my request for help and will not come out unless i pay 3 hours travel fee. They will not release my contract without paying $1000+ in early cancelation fee. This is illegal. I plan to escalate this all they way. They treat long term customers like garbage.

ADT is just an “ok” alarm company. Sells rep was really helpful and nice but of course he’s going to be. Beyond that the customer service is garbage. My kitchen panel stopped working about 2 months ago. I haven’t had anyone come look at it because in the past, they’ve charged me a fee for someone coming out to fix my system. The cameras are complete trash. The alarm does work and they usually call me when it goes off, but not every time. I’ve had Vivint and a company called Peak alarm in the west they were much better companies. I would definitely look around before going with ADT. We are moving in a few months. It’s VERY important to know that they will NOT allow you to take the equipment you’ve paid for to move with you. You have pay for all new equipment if you move. When we move I’ll probably go back to Vivint.

I wish I could give a big fat ZERO! I wasn't even upset when I called. I just called to cancel my service because I switched to another carrier. I feel my account was mishandled in the very beginning and never rectified. I had to fulfill the contract before I could leave. When I called to cancel, the person wouldn't cancel my account. She continued to try and "save" me. I told her I'm not savable, I switched! She continued to repeat herself and try to finish her script!!! WHAT!!! CANCEL ME! Then refused to transfer me to a supervisor when I asked. Now I've wasted almost of hour of my WORKDAY on something that should have taken 10 mins MAX. Too many reasons NOT to choose this company.

Worst company in the world. The sales representative missed up mixing the services in the contract. I had an issue with my cameras and the representative said that they can check them out with no extra cost only charged for the trip and and the end they charged me for everything and they didn't fix them anyway. The customer service is terrible. I've to talk with more than 3 representatives to try to solve an issue and tell the same story multiple time and they don't solve your problem at the end and you need to stay on the phone for almost 1 hour.

I tried to cancel my ADT system just a few days after installation, but was told I was “outside the 3-day cancellation window.” That so-called window included a weekend when their offices weren’t even open yet they still refused to honor it. It’s ridiculous that a major company hides behind technicalities instead of treating customers fairly. I barely had the system long enough to test it, and they wouldn’t budge or offer any real help. If you’re considering ADT, make sure you read the fine print and understand that their “money-back guarantee” doesn’t mean much once they’ve got your signature.

This company is very hard to deal with on every level. I am trying to return the equipment, that box was never opened, and I am sending it back. Well, they don’t even want to talk to me. I am moving out of state, and I need to return the equipment that was never installed, No one wants to talk to me.

Terrible company with terrible customer service. We paid for years and just dealt with their nonsense. Wish we would have looked into alternatives sooner, much sooner! There are a plethora of other options out there and when it comes to reliability, ADT is terrible. Anytime there was an issue with security at our work office, we would go to review the cameras and none of them would have video recordings from anything more recently than weeks prior (which were useless to us). We received many monthly credits but we didn't care about the money back, we NEEDED video recordings of security concern events that took place around the office and ADT could never provide that. Anytime we went to check, they were not there.

My ADT system works and I'd recommend it. I haven't had any issues in the 25 years that I've had them. I have an older system but that meets my requirements. I'm happy with simplicity. It's also been positive every time I've spoken to a person. Their call center is in the States or at least the people that answer the phones are extremely proficient in English. There are no language barriers, which, unfortunately, in some contact centers, is an issue.

ADT is always there whenever I need them and if I ask them a question, they answer me. If they couldn't, they would find somebody else to answer my question or they would tell me that they would find someone and call me back. And they always do. It's nice that they can go into my phone and look at my hub and solve my problem. I had a lot of animals that I never knew that came through my yard and I go back and look at them since I’ve had ADT. I have them all saved. My security is much better because I can see who comes down the end of the road and who's in my yard. I love those features that ADT has.

Customer service with ADT has been good. I've been with them for at least 5 years and I have peace of mind having them. I have things that tell me when my front door or back door is open. I have a carbon monoxide and a smoke detector as well. I have a garage door camera too and that works very well. It's very efficient. Additionally, it's very easy to get in contact with a representative at ADT. Communication with them has been excellent. When I was working on the backyard camera, my settings were incorrect. It signed into my phone and told me what to select. It took a few calls to get that one done, but it's fine now.

BBB complaint filed, Consumer Complaint filed. The system never worked for me and they sent me to collections. My cameras were always logged, they sent the technicians 2 times and never fixed the issue. The solution was that I had to buy a second internet package. They never warned me about that some types of internet services aren’t compatible with them system and have been trying to make me pay for a service that I wasn’t able to use.

My mom told me ADT was great. My experience with the sales rep was good. I can reach out to a tech and anybody in case something goes out and it gets resolved quickly. Also, I like the response time because they notify the police immediately.

We've had a good experience so far. We've been with ADT for some time, and they have been receptive in a lot of ways. We appreciate all the effort that has been done and seemingly work out for us right now. We have another alarm system, and I struggle with the fact that it needs a landline to be able to function. It's challenging in some ways because it may require some updating. It seems to work perfectly with our Ring system. Because we have a Ring camera at the front door, and we plan to install a couple of other cameras because the ADT camera that we had does not work the way we hoped it would. In the past, they ended up removing them, and there were a lot of adjustments and the back and forth that went on. I was frustrated, but on the other hand, I am grateful that ADT was very understanding and accommodating in a lot of ways in addressing what a customer needs that suits them.

So far, ADT has been great. I had them in New York for many years and when I moved down to North Carolina, I reinstalled the system. I'm getting more here in North Carolina than what I was getting in New York. I added cameras and a few more features. They're also priced more reasonably. My experience with the installation team was fantastic as well. They listened to my concerns and were very professional. I asked a lot of questions and they were very knowledgeable in regards to answering them. I like ADT. They're a reliable company and I would recommend them to anybody. I like that I can go anywhere and monitor my house from wherever I go with the cameras. When I was living in New York, my brother-in-law had ADT for a numbers of years. He was telling me about how good it was and I was able to see it firsthand.

There had been a couple times where there’d be a problem with my ADT system and a technician would come to the house. I really appreciated that because this is not my area of expertise as far as technical stuff. But then they said that they'd have to charge me to send somebody to my house. Or I could do the troubleshooting myself, and somebody could be on the phone with me to walk me through it. I told them that I don't think that will ever work out because I'm going to blow up my house by accident. But every time I've been on the phone with somebody, they have been fantastic about holding my hand and walking me through everything. So that has always worked out.

I'm 100% satisfied with my ADT package and I have no problems at all with them. Whenever I have an issue, I call and they get me an appointment right away. Then they call me and I have to be at my house for it, because they have to get into the system. Then they resolve the issue. When the system was installed at my first house, the installer went through everything and showed me what he was going to do. He walked me through the whole process, because it was the first time I had a security system. So, he was very good and very thorough.

I'm 85 years old and I've lived in this house for 50 years. ADT has always been here and they still are. I never really had a problem with them ever. I pay it every month and it's affordable. They've responded to all issues very well. I've got a big glass sunroom, and that brings in the birds. When they fly and hit the glass, they would shake everything up and get us a few trips. But that was never really a problem.

We’ve been with ADT for 17 years now. We stay with them because the equipment is great. The service seems to be really good. Any time there's any problem when we're away, we've gotten an immediate phone call. All the windows are guarded and all the doors. And the moment something opens it shouldn't, we know about it right away. Their price has also been reasonable.

I like that when I go out of town, I can set the ADT alarm on. However, with ADT, you have to pay for everything including batteries. When the equipment goes out, it takes a while because they have to mail it to you. If the stuff falls down, in order for them to come and put it back up or put a new one, they will charge you. When I'm calling ADT, they help me out. But sometimes, I get some smart ones that don't wanna work. Some don't even know what they're doing. You’d be on the phone for hours trying to set the thing on the wall. But now I've learned how to set it back.

I had Brinks, then ADT acquired them, and then when I moved from Oregon to Arizona, I just transferred on over and have an ADT system here also. The performance of the system has been great. I like being able to set the alarm even though I'm home and bypass specific zones and the motion detectors and the windows if I wanna open a window but still have the alarm set. It’s been a good experience.

I've been with ADT for 9 years. I think I deserve some kind of discount. But I got cameras around my house now. I work in a prison and I've been in my prison for 20 years and I'm very security-oriented. One time, they came and put a battery in the main system and it was awesome. They were very professional.

I've got two cameras and the doorbell camera. I've got sensors on all the doors and glass breakage sensor on the windows. It's been ideal, so I don't have to worry about anything or anybody coming in. ADT is very prompt and helpful. They're courteous too. I had a sensor go bad and they walked me through it. They sent me a replacement. We replaced it and set it back up with the system. It's been a great experience.

We’ve been with ADT for 40 years. We started out with Brinks and then they changed to ADT. They've all been very professional and helpful. The only thing we ever had is when an alarm would go off without reason. We would call in and tell them whatever it was. Then they would say they’d troubleshoot and see what was going on and notify us. They've been very great. I would highly recommend ADT because it's useful no matter what.

I've had ADT for over 20 years. We added cameras when we first moved here. But we had ADT longer than that. I like the product. We have no issues with it. ADT helped me every time I called. I recently had issues with some cameras. A gentleman came in and did what he had to do. Everything works good. So, I'm still happy with it. The young lady went far beyond what I thought. She was able to even get me a better price. I was better than happy with that.

I like ADT. It's a good company. They have done a great job in the 20 years that I've had them. When I accidentally set the alarm off or if it goes off for some reason, they always call me. I talk to them about it and we do whatever we have to do. Their online service is top-notch as well.

We've been happy with ADT's services. They are very prompt in responding to an alarm and their customer service has been good. We use the online service to control our system, which is easy to do. We started out with one package, then we ended up changing. We bought new sensors and different things, and the process was pretty easy. We didn't have any problems.

I’m fairly safe with the ADT alarm system. In the very beginning, we had a few installation problems. But once those were resolved, we've had no problems at all. It’s been fairly easy to resolve problems with ADT. Just give a phone call or a text and probably an email and they will schedule a tech to come out and problem will be solved.

I would recommend ADT highly. Their customer service has been great and their pricing is fair game. However, my system is outdated, so I'm having problems with it. I've had to change the batteries a few times. I might be doing an upgrade in the future.

I started out in 2004 with Protection 1, then a couple of years ago, ADT bought them out. It hasn't been that many years since, but everything's okay. ADT came in and set up my cameras. The couple of times in the last couple of years where our smoke alarm was set off, ADT called us right away and we were able to tell them what was going on. We were cooking and they didn't have to call anybody to come out because we got everything under control before we got very far.

I put ADT in my house after it got broken into. However, the camera system that we have from them is not really that great. They ain't clear and don't work most of the time. It's not difficult to get the reps on the phones, but every time they come out, they wanna charge me $150. I'm not gonna pay any big old money. I figured, as long as I've been with ADT, I would have gotten a good deal with them. But the last time I checked on upgrade, I can't even afford it. I'm thinking about going with a different provider.

I would recommend ADT 100%. I've been a long-time customer with them. They've been outstanding and they provided me with the equipment that I needed to secure my house when I leave. The system has worked perfectly. It does what it's supposed to and I don't have to mess around with it or get technicians in here to try and troubleshoot it.

I've been with ADT for nine years. Friends of mine have it. When I moved to Jersey City, I decided to get the alarm. In the beginning, I was disappointed with the service. I don't use it as much now because I have my dog with me. But it does its job. It's just a regular alarm.

ADT is a good company and a good system. We needed a new system in our home in Arizona. I just Googled the best companies and ADT was one of the best. I contacted them and we have their service here now in Arizona. Like a lot of places, you gotta go through a switchboard. But it's normal. The technicians are great. They came out within two days and got the system set up. We had a couple of little hiccups. We have some false alarms. When we went back to Minnesota, our housekeeper let them come back in the house and fixed it. It was a matter of the things weren't lined up correctly. We've had no issues since. It works and I have cameras. We see what's going on inside and outside the house. It's as I would have expected.

I looked in Google for a security camera, and ADT is one of those that people like the most. I have a daycare, so I chose the best for me. The first rep I had was when I called for information. The second one was when they came to the house. Both of them were nice people and knew what they were doing. They explained good to us. I love that. We like the system. It's used for everybody in the house. We use the app on the phone. We can watch all the cameras from over there, open the door when we're not home, and arm and disarm the alarm.

ADT helped me out one time when the smoke alarm was too close to the bathroom door, and it kept going off. They walked me through it and that was very helpful. The system is performing very well. I like it because it's efficient and very accurate. It calls the police, and that's a good thing. It's like having a house bodyguard. ADT is accurate and they really care. They do call back for feedback. They call and ask more questions like, "Are you satisfied? Everything is okay?" So, that was a good thing. It's very easy to get in touch with them. I call the number and they pick up immediately.

t's been a couple of years now since we set ADT up. The rep assessed what we needed. He drew up a proposal for us, which we accepted. He was very good in his follow-up through the install, and even had some unsolicited post install follow-up just to verify that we were happy and we didn't have any issues.

A couple of people had ADT here on our block. We tried them as well and we're very happy with them. If you have a problem, they will come out and fix it. I like the professionalism as well. When we had problems with our Google doorbell, a guy came out and fixed it for me. It stopped charging so he had to take it off. He charged it in the house then put it back on and everything's been working great since then. That was the first time I've ever needed to get in contact with ADT and it was fairly easy.

We've had ADT for all the years we've been here and for 25 years prior to that at another address. That other system was upgraded some time or another. We've been in this house for six years. We’ve just had the system. I have one motion detector, one fire detector, and one keypad. It is easy to use. I'm just not computer-smart.

I noticed that a lot of people have ADT. I thought the more is the better, and I jumped on board. Everything got installed well, and I love having the security. Their response time has been great as well. However, I wish that the cameras would record farther so I can go back and look in case something happened. If someone comes in my yard and they are not close enough, it won't record it.