ADT Reviews

I recently had a service call to replace 8 weak batteries. I was charged $221.54. Charge for walking through the door $59.00. Charge for initial 30 minutes $135.30. Batteries $12.75. Tax $14.49. The tech did not bring all the batteries required for my equipment. Now I will have to schedule another service call, so it will cost $59.00 plus $135.00 plus batteries and tax. I called to complain about charges and technician not bringing all batteries needed for the service call. The customer service agent said that is the charge for a service call, and technicians are not able to bring all batteries required. He refused to decrease the charge.

My experience with ADT has mostly been positive. I've been a loyal customer for over a decade, and interactions with ADT representatives, whether through sales, customer service, or technical support, have generally been smooth. Their technicians excel in problem-solving, and I've only had one incident where I needed to escalate a call, which was efficiently resolved.

ADT is well-known and they seem to have been around for quite a while. I talked to a gentleman but I was still under contract with another company so I had to wait until we were through with that. But once that contract ended, I decided to give ADT a try. The installation process involved them coming to my home to set up the system and placing signage around the property as a deterrent. Overall, the installation experience was quite smooth.

When the ADT sales representative came to my home, she clearly explained the services and costs. I decided to take some time to compare a few companies before making my final decision. When it came time for installation, they came out when they said they would and some of my existing equipment could be reused, although the tech had to go up in the attic and under the basement to run some wires. He was professional and did a neat job. I opted for a minimal package that monitors all doors and windows and I'm satisfied with this setup and would definitely recommend it. Though I'm not keen on using the mobile app, the pricing and service have been competitive, and I'm pleased with what I'm getting relative to other providers.

Having been an ADT Home Security customer for several years now, my experience has been positive. The service itself is something I rarely have trouble with, which is a huge plus for any home security system. While the price was a major factor for me, I've also found the service to be consistently reliable, reassuring both my loyalty and trust in this company.

A service representative from ADT stopped by after I moved to a new state. They provided an inspection and suggestions based on what they would choose for their needs if they lived in my home. I appreciated that personal touch.

We've had protection from ADT for quite some time now, ever since a representative came out to install a new system. One aspect that stands out is the accessibility through our iPhones; knowing who is at the door via our phones adds a valuable layer of convenience.

My experience with ADT has generally been positive, but I recently encountered a strange issue where my security camera did not record anything from Saturday afternoon to Tuesday morning. It inexplicably started working again, and later I could view footage from that time period.

At our previous house, we used an older ADT system, which was quite satisfactory, especially the handy key fobs that vibrated when armed. In our move to a new house, I transitioned to a modern ADT system featuring useful advancements like integrated cameras and a sleek design that blends well on my countertop.

Having been an ADT customer for more than three decades, my experience with their services remains positive. When I moved into my new home, the ADT system was already installed, and the transition was smooth. ADT's support during the installation process went exceptionally well, making the whole setup easy. If asked by friends or family, I'd strongly recommend ADT for its outstanding service, as it has proven to be worth every cent.

The house we bought had an ADT system in it, so that was who we called. Setting up the service was straightforward; the ADT team simply needed to reprogram the existing system, and there was no need for a separate installation team. The entire interaction, from the initial setup with the sales representative to the technicians handling the reprogramming, was smooth and trouble-free. I've had ADT for about two to three weeks now, and so far, my overall experience has been satisfactory.

When I called ADT, they were very kind. They came out and put up a big ADT sign out there and we're happy. We utilize the phone app. It's so easy to set the alarm and turn the alarm off. It's really user-friendly. As far as the cost, we were quoted the cost, but it didn't take long for the price to keep going up. So, we were disappointed that we didn't buy any new equipment but the price keeps going up. All of a sudden, they'll say, "Okay, it's up another $5."

ADT was recommended during the home purchase process by someone assisting me and I've been with ADT for about three months now. My experience has been quite positive. Setting up the account was a breeze, as the customer service representative was tremendously helpful. The installation went well and the technicians were equally helpful. Overall, I'm satisfied with ADT's service.

I've been with ADT for about a year now, and during this time, there was an interesting incident with my system. An outside camera stopped working, but since I rely on my Ring doorbell, it wasn't a big issue. One day, I couldn't set my alarm as it wouldn't connect online, and a technician suggested replacing my equipment. Surprisingly, three days later, everything started working again, and when the new equipment arrived, I declined because the old setup was back to functioning perfectly.

I've had a good experience with ADT for many years now. Initially, the installation went smoothly, though we had to make adjustments by removing the indoor cameras our pets were triggering, leaving us with coverage on just doors and windows. It's great peace of mind having that security on all entrance points to the house.

My experience with ADT has been seamless; the technicians were not only prompt but also friendly and thorough in their explanations, ensuring a positive installation experience. The system itself is extremely user-friendly. It gives me a complete sense of security knowing the system works effectively without issues. I would definitely recommend ADT to others.

I chose ADT for our home security four months ago primarily for my daughter's safety, and we've been extremely satisfied with the service. The ADT team has been fantastic—very attentive and thorough. The installer even gave us his personal number to ensure we could reach someone directly if needed. Their customer service is easy to access; just a phone call away.

What stands out to me with ADT is their 24/7 monitoring, which offers a sense of security. Their customer service has also proven to be very good. I also appreciate the outdoor cameras that enhance my comfort with their service.

I've been using ADT since June of this year, and I'm pleased with their service. The installation process was smooth, and I'm satisfied with the quality and features of their security system. On one occasion, I needed support for my keypad, which wasn't functioning properly. When I called, the staff was quick to respond and helped me reset it efficiently. Overall, my interactions with ADT have been impressive, and I'd rate my experience as excellent.

I have been using ADT's services for quite some time now. The initial setup of the security system was excellent, with their team answering all my questions efficiently. Recently, I had some upgrades done, and the process went very smoothly. The features provided by ADT meet my expectations completely, and I can say I'm very satisfied with the service overall.

I had used ADT before, perhaps longer than I can recall, and decided to switch to a different company because it seemed slightly more affordable. However, the service was not up to my expectations, which led me back to ADT fairly quickly.

The salesperson I initially interacted with was very helpful and attentive, though I have since heard she no longer works with ADT.

My system has been very secure, and whenever the alarm goes off, they promptly reach out to check on everything. I especially like their quick response, which adds to my peace of mind.

ADT was recommended. I feel at ease having a reliable system in place, which is definitely the standout feature for me—just the peace of mind knowing my home is secure. I have contacted their customer service before, and I'd describe it as good. When it comes to the package I've installed, it genuinely meets my expectations, and I’m quite satisfied with it. Overall, I am glad I decided to have ADT for my home security.

I found out about ADT from my realtor. She mentioned it as an alternative to installing my own system from a hardware store, which intrigued me. The representative was friendly and presented compelling reasons for choosing ADT over a DIY option. Once the installer arrived, he thoroughly explained how to operate the system, ensuring that I was confident in using it. I found the ADT system to be user-friendly and easy to navigate, which eased my initial concerns. Although there's still more for me to learn, I really like how intuitive the system is. The only thing I'm looking to change is how my payments are made.

ADT recently upgraded my system to a wireless setup. The system itself has functioned smoothly without any hitches— the alarm effectively sounds whenever any door is opened.

I was familiar with security systems and wanted a provider with a good reputation. My experience with ADT has been smooth and problem-free. From the initial interactions with the sales representative to the installation, everything was straightforward and clear. The installation process was seamless, and I had no trouble at all.

I've been with ADT for quite some time, and my experience has been consistently good. The reps have always been helpful. When my cameras once malfunctioned, their team professionally instructed me on fixing the issue through my phone, showcasing their knowledge and courtesy.

My original security company had transitioned to ADT. My experience since then has been quite positive. ADT has done a commendable job with monitoring, which I really appreciate. I've also transitioned to using some of their updated features, like security cameras and sensors, which add an extra layer of security to my home.

Over the past eight years, my experience with ADT has been quite satisfactory. I initially set up camera systems, which have suited my needs perfectly.

I've had ADT for some years now.D uring this time, I haven't needed any upgrades, as everything has continued to function smoothly. Whenever I needed to contact their customer service, the experience has been pretty good overall. If a friend or family member were to ask, I'd tell them the service is quite satisfactory. My experience, especially with the initial purchase and installation, has been positive. Monitoring my system through the app, online platform, or keypad has also been seamless. Overall, I am content with ADT and would recommend them to others based on my experience with their services.

Do not join ADT. Customer service is awful. Install is awful and incomplete. Customer service is combative and blames the customer. They lie about their services and abilities to complete tasks. Hidden costs and no education on installed equipment. They are a terrible company.

The area's growing boldness in thefts prompted me for a bit more security, especially living alone. The ADT name has always been familiar, and I decided to get an alarm system from them after some online research. The overall experience was professional—from the sales representative to the technician who assisted without pressure, even while suggesting carbon monoxide testers and smoke detectors. I opted out as I had alternatives.

From the initial setup of my ADT, my experience has been quite positive. The sales rep was excellent, guiding us through the process and answering all our questions thoroughly.

My experience with their installation team was positive—they were professional and did a commendable job, demonstrating their knowledge and expertise.

I've relied on ADT Home Security since the early 1980s, and the experience has been nothing short of outstanding. Though we occasionally need to contact them about issues like battery replacements, their customer service remains exceptional every time. We appreciate the quality and features of their service and couldn't be happier with our choice.

ADT is the worst in service, customer service and problem solving. They do not accept responsibility for their role in a contract but are happy to tie you up in said contract. Please spare yourself the hassle and frustration.

I wanted some sort of service that would alert to the police if someone were to try to break in because of a situation that occurred in my home. At that time, ADT was one of the only services that offered such service and everything else just had camera activity. But cameras are pointless if you can't be alerted. So, I purchased from ADT and the system is doing fine. But I plan to look into other services or see what else ADT has, because I want more camera features. Currently, I have two different doors and I want to be able to add more than one option for a doorbell camera. I have a front doorbell, but it only came with one back camera, and it doesn't have a recording functionality.

4-14-2025. I have written one review before & this is my second one. I've been a customer since 2021. As others have stated, it appear the company's bottom line is money & they don't care that they were hacked (never let me know, I discovered it myself when I went online). I discovered the cameras they put in my house are all hackable, the entire system is hackable & in 2021 I told the company I have a hacker living next door & lots of hackers in the Boro, so they knew yet they put a hackable system in my house, when they should have installed the closed circuit tv instead. The salesman sold me the wrong system & they want to pay for his mistake. I continue to be BURGLARIZED AND I HAVE ADT. I discuss all the time w/ all their employees but they have never resolved my complaint because THEY DON'T CARE ABOUT THEIR CUSTOMERS.

I extended my service after moving to a new home in 08/26/2022 with a contract, they never disclosure about price increases during the contract, but during this 2 1/2 years almost 3 times. We called today asking about the increase and they answered it is what it is, and do wherever you want. But is not like this went they come to your house to offer you a service and just take your money. But researching I found this: the contract often includes a provision allowing you to object to the increase in writing within a specific timeframe (usually 30 days) and to terminate the contract without penalty if ADT doesn't waive the increase. They never informed us about the price increases during not even calling us or underwriting. This is very dishonest from adt. I advise people not to take any services or purchase any products with adt.

I was with ADT and for 23 years and then I called and cancelled my subscription since I moved out of the house. They billed me for another 30 days. They told me that cancellation if effective 30 days after I called. This is just a ripoff. ADT is sending me bills to pay for a service that does not exist. This is a ripoff.

My husband and I had ADT at our previous address at Florham Park, NJ. We moved at the end of June 2024 to Port Monmouth, NJ. We are owed $194.63 for the service not provided since the move. We called on March 11, 2025 to inquire and complain and were promised a new check would be mailed to our new address. Today, April 14, 2025, I have spent over 42 minutes on ADT customer service phone line with no solutions offered other than a "promise to email billing" to see what is happening and a "promise for a call back from the supervisor later'.

Dishonest sales person sold us a system that wasn't even allowed in our state, after we made crystal clear we needed monitored fire and burglary per our insurance policy. We called to get some basic info, because we didn't know how many smoke alarms we'd need in this new build; but then the sales rep said we could buy the hub and some sensors and call back and add the smoke alarms later. When we called to add them, we were told that we couldn't add smoke detectors under any circumstances; it took many calls to finally get someone to share the reason about some policy specific to our state. Either the sales rep knew and was dishonest, or there is zero training and no systems to alert sales reps what can actually be sold to a customer.

I purchased a business and "inherited" ADT home security. I couldn't be more disappointed. I've dealt with ADT for about 9 months now and have had multiple alarm sensors fail and new sensors mailed to me which also fail within a couple of months. ADT needs to rely less on their outsourced call center for customer service and more on their actual in-person customer service. Beware as well of the contract length. I called today to cancel service and they stated that my contract isn't up for another 2 years and I'd have to pay the remaining contract balance. This is just completely frustrating. What's worse is this security system is for a dog kennel and the alarm constantly goes off because of the bad sensors. I feel so bad for the dogs and I will continue to take action against this awful company.

I’ve been a loyal ADT customer for over 9 years. In January 2021, I contacted them to cancel my services due to relocation. Despite clear communication and assurance that my account was closed, I discovered in March 2025 that it remained active. ADT continued billing me for services I did not use or authorize. I have both business and residential accounts with ADT, which made it difficult to notice the unauthorized charges among the legitimate ones. Despite multiple attempts to resolve this, including a recent call where ADT promised resolution within 24-48 hours, no action has been taken. This negligent behavior is unacceptable. I feel deceived and demand a full refund for the period since 2021. For any future customers, I would advise you to be aware of their billing department since it’s not trustworthy.

I could give zero stars I would. This company is a SCAM. PREDATORY LENDING TO UNASSUMING CUSTOMERS. Upon trying to relocate, we are told we owe thousands of dollars upfront for equipment we ultimately won't own or ever be able to use again in a new home. THEN they want us to purchase new equipment and start a new plan???? I'm not sure what world this makes sense in. Will never use ADT again and will make sure all and any new homeowner I come in contact with stays far away from this scam of a company.

I terminated my ADT service last December. They kept on charging me till April. When I contacted ADT, they told me extend my service for one more year. Ah~~~~~ That is RIDICULOUS! It is really hard to end the service. Becareful before you get ADT service!!!

I regret ever signing up with ADT. The system has never worked properly, and every attempt to get support has been a nightmare. They scheduled service appointments and then canceled them without notifying me — costing me time and lost wages. Despite multiple calls, they refused to send anyone out or resolve the issues.

I really hope that I can raise this rating, but I have never been so unhappy with a company. We switched to ADT a year ago from our previous alarm company because I was not happy with that company. I had heard great things about ADT. Well, they were WRONG! I have had nothing but problems with the equipment and I am not getting the help I need from the management. Our doorbell camera keeps breaking and they are NOT helping AT ALL, either with prioritizing getting it fixed or helping with the cost of replacement/switching to a different model.

I installed ADT in 2019. I was happy with their service. In 2023 I sold my home. I called and disconnected the service and asked what else needed to be done with the equipment. ADT nothing else was required. The next month the payment was taken out of my bank. I called and said it had been canceled. They said they'd take care of it. This went on for several months. Then I got a bill demanding a huge disconnect fee. ADT is horrible dishonest. They lie, cheat and steal. They turned my account over to collections. I was forced to pay it. Do not use this company unless you want a world of hurt.

I have been an ADT customer for over 5 years. I was informed by the sales representative that when switching over to the new panel I would be able to use my existing ones which was a lie. I have been on the lines from 9 am to 5 pm with no resolutions. I kept being transferred from one person to the other who are all clueless. Customer service is very poor if I could give a negative star for a review I would. ADT does not care about the customers but themselves.

My doorbell camera hasn’t worked in over 2 years. I’ve called and been through the steps numerous amount of times. They won’t send a technician and act like it’s just my problem. This is for a service that I pay for they never brought my ADT security signs to put my yard or anything as promised.

Support was horrible while trying to get help after hours regarding my camera not working. My power had gone off and the system was offline. Was chatting with representatives which took 5-7 minutes for a response between questions she was asking. Questions were being asked that should have been obvious.

Do NOT trust ADT. This company is a complete scam. I called them TWO TIMES, three months ahead of my cancellation date, to cancel my service. Both times, I was told it was fine to keep the service because I had two extra months—absolutely no mention of any further issues. Fast forward to today, and when I try to cancel, they hit me with a 30-day notice requirement and say they need to charge me an extra 30 DAYS!

I have had ADT as a security company a few times in the past. I am currently a customer, and I have contacted ADT multiple times to discuss cancelling my service contract early. I explained my situation to several customer service representatives, along with a supervisor, but to no avail will they allow an early termination of the contract. I am very dissatisfied with ADT, and I will not be using them as a security company in the future once my contract is done.

We got ADT for my mom when we needed to get some services for her back in 2019. Since then, I have some experience with their functionalities. Initially, we had ADT to lower our home insurance. Despite discontinuing the service at one point, we kept receiving notifications when doors opened. In 2019, we upgraded to new equipment, which is operational at my home, though I don't arm it regularly.

As seniors, we face difficulties when the smoke alarm batteries go out of order, which has been happening quite frequently. The battery is located on the ceiling, making it challenging for us to change it ourselves. We've had to hire someone to handle it, which adds unnecessary costs. Also, the main system battery often shows issues, and despite having someone check it, the problems persist. It feels quite expensive for the service we receive.

I stayed for 16 years at my previous house and ADT’s service was reasonably priced. After moving to my new house, where I’ve built a new home, I found myself paying nearly three times more than before. While their system works fine with no major issues, I'm quite disappointed with their pricing. When I contacted ADT to discuss the increase, hoping they would value my loyalty, they were unwilling to make any adjustments. Their response was simply that I had signed a contract. I was hoping they would consider retaining me as a customer by offering a price closer to what I was paying, even if it was slightly higher, but that didn't happen.

ADT was all over TV, the Internet and friends' houses. While I don't recall the details of my initial interaction with the sales representative, I can say that it was smooth enough for me to sign up and I’ve been a customer for over seven years.

ADT’s swift response when the alarm goes off keeps me loyal. My experience with them has been consistently wonderful over the 11 years I've been with them, and I'm not planning to change anytime soon. Recently, I upgraded to include cameras and motion sensors, and I even have a smart doorbell now. The installation process was smooth, thanks to the excellent technician who not only set everything up but also explained how to use the new features. My favorite is the front door camera; it's very convenient to see who's at the door. Overall, I'm thoroughly satisfied with ADT's service.

ADT Home Security is a reputable company and I’ve had them for years. I haven't actually thought much about the features they offer, but I trust them to work when needed. The cost, however, is on the higher side, and I've noticed that it seems to increase every year. Despite this, I haven't encountered any issues with the system itself.

I generally like the service with ADT, which I’ve used for security in various places over the years. But I miss the old box that used to hang on the wall. The newer canister model isn't really to my taste. I specifically wanted both indoor and outdoor cameras, but the technician said he couldn't install outdoor cameras because of the positioning of my Internet box, which wouldn't reach it.

I discovered that once you sign up with ADT, you're locked into a contract for three years, which wasn't clearly communicated upfront. That doesn't make me happy. When I tried to cancel the service, I was informed I would still be charged for the full duration. This was quite frustrating as it wasn't discussed when I first signed up, and I believe they should be more transparent about such commitments.

I bought a house, and the insurance people said I had to get ADT. But I found out I didn't have to go through them. I could've gotten another system. Because ADT is the one that the insurance people use, that's who they told me to get. I've been using ADT's services since January or February, and initially, everything worked fine. But I've run into issues with the door camera battery. It prompted me to recharge it frequently, and after recharging, it stopped functioning altogether. My attempts to resolve this with ADT have been challenging. I reached out to them about my door camera while it was still under warranty. They redirected me to the warranty provider, who advised me to wait until ADT handled it directly since the warranty was about to expire. When I called ADT back, they asked me to troubleshoot the camera, but I was at work and couldn’t do it at the time. They scheduled a follow-up call, but I missed it.

I have never had any problems with ADT’s service, which is why I've been a loyal customer for over 10 years. I don't have a single favorite feature, but if I had to choose, it would probably be the main box we use. My experience has been consistently good, which is why I stick with them. Overall, I would rate my experience a 4 out of 5.

I got my equipment from ADT and I’ve been with them for almost 20 years. When my alarm goes off, they answer me right back quickly. I have the little box where I can monitor my cameras and I can call somebody on it. I can also listen to music on it so that’s a good feature. I have a good experience with ADT. When I call them for something I need, they always answer me real fast. The only thing is, they have a long waiting list sometimes when you call.

I've heard good things about ADT so it was time to switch after another provider that I have been using for 13 years started taking advantage and stopped caring about customer service. I've been using ADT Home Security for a little over a month now, and my experience has been great so far. The purchasing process was smooth, thanks to a great sales representative who took care of everything and answered all my questions. The installation was also well-handled, with a very knowledgeable and competent technician who was a joy to work with.

I like ADT’s service. The system is excellent. The system works very well for me, and the customer service has always been very good. I even purchased an additional alarm from a technician due to their efficient service and helpfulness. I don't have any suggestions for improvement because everything is working smoothly. Overall, I'm very pleased with ADT and would give them a top rating for their service and support.

The house I purchased already had an ADT system installed, and since it has been working well, I've seen no reason to switch. The system operates efficiently, and customer service is responsive and helpful. Recently, I needed assistance for my parents, and the customer service team was excellent, making the process smooth.

We've always had ADT in New York and in my old home, they reached out to me. My kids were at home and opened the door but they couldn't get to the system or remember what the password was when they were in school. And ADT always responded. Or if the smoke alarm goes off, if my wife is cooking and she can't get to it or reach it because she's short, they always call. The response time is my favorite. I kept ADT when I moved to Alaska because I have children, and it keeps my stuff protected. It works. The reps have always been very courteous and helpful, and the customer service has always been good. My favorite feature is the alerts you get from the system. I work remotely in the oil field, and I am able to sleep because of ADT.

I've seen advertising for ADT, looked them up online, and compared costs. But what really convinced me to go with them was their reputation. My experience so far has been pretty good, although there were a couple of times I had issues with my cameras that I couldn't resolve through their online support. I had to call tech support, and on those two occasions, they needed to send a technician out, which involved some additional costs. I didn't like that. But when the technician came out, he resolved the issues effectively. I'm 71 years old and climbing high to fix camera issues is not something I can do easily. It's reassuring to have reliable tech support to handle that.

I've been with ADT for a while now, and overall, my experience has been positive. The alarm system is excellent, and I love that I can manage it through my phone. It makes me feel safe, knowing that I'm always informed, especially if my grandson decides to sneak out the door. However, one thing that bothers me is that my monthly bill keeps increasing. It started at $52, and while it's not a huge strain, it's frustrating because nothing seems to change on my end, and they don't notify me of these hikes. Despite these billing issues, I would still recommend ADT because it is a reputable company. One time, a power surge blew the battery in my digital control panel. I had to buy my own battery and it wasn't even a year old when it happened. Then my son had to come over and change it for me.

I spoke with an ADT representative who made everything sound great, so I decided to go with them. So far, the system's functionality and performance have been satisfactory. Overall, I feel safe with the security ADT provides, and the service has been very good. I particularly like my doorbell camera. It's beneficial for notifying me when someone is outside, enhancing my sense of security.

My family had used ADT when I was younger, and I decided to stick with something familiar. So far, my experience has been positive. The purchasing process was smooth, and the representative I interacted with was very helpful. Installation was quick and straightforward, which I appreciated.

The ADT system works very well for me and I find it very easy to use. We had it for about 20 years at another house. Overall, my experience with ADT has been positive.

We feel secure with ADT, and I recommend them for their reliability. I first heard about them through a TV ad, and I got interested because everyone I asked said they were really good. Thankfully, we haven't had any issues. Whenever we forget to activate the alarm, someone calls us right away, and we haven't faced any problems. Whenever someone asks me about home security, I always say we have ADT and are confident that our home is protected. Also, their customer service and the pricing are both top-notch.

Overall, the ADT system works well, although occasionally, I receive calls indicating that my alarm system is offline. This seems related to its connection through my cell phone instead of a landline. These issues resolve themselves within a few minutes, so it's not been a major concern, though it's happened about four times.

The ADT system meets my expectations and serves my current needs. While it could use an update, it still functions as intended, providing the security I require.

I've been a customer of ADT for over 20 years and I like the service. Overall, I'm satisfied with it. The cost is fair, though I wouldn't mind if it were a bit cheaper. One issue I've encountered is with the tape on the door attachments – I've had to reattach one of them around six times. Other than that, it's been a decent experience.

We had ADT installed at our old home south of Des Moines on a dead-end road, and it was a justified choice for security. When we moved to our new location, it felt right to continue with ADT, so we signed up for their services again.

My son recommended ADT to me after my husband passed away, and I wanted to feel secure living alone. Interactions with ADT reps, whether on the phone or in-person, have always been positive. The staff is nice, helpful, and responsive, which made my transition to using the system easier.

I had previously used ADT, so reactivating my account was incredibly straightforward. The whole process was seamless, and interacting with ADT's reps was a very positive experience. They were efficient and effective.

I've been using ADT for about five years now, which I heard about through a friend. I didn't really shop around or compare it with other security companies before deciding to go with them. One feature I like is the ability to easily turn on the alarm. However, I feel that the cost of service is quite high. Over time, purchasing something like Ring could be more cost-effective as it might be paid off within a year compared to the $50 monthly fee with ADT. This pricing makes it a bit less appealing to me.

I'm a 73-year-old customer who has been using ADT for many years, since before my husband passed away 21 years ago. While I don't remember whether ADT was the only option at the time, I'm glad we chose them because I've always been pleased with their service despite the occasional issues, like the alarm going off when the battery is low. Dealing with the battery can be a bit of a hassle, especially since I have to climb up on a ladder to change it myself. I appreciate that the system makes me feel safe, especially knowing my windows and doors are monitored. However, I am unsure if I have a glass break sensor and am reluctant to add more to my plan because of the cost.

I started using ADT and encountered a couple of issues from the start. Initially, there was a problem with the installation of a door lock. I wanted a lock from ADT, but my older door, which has a window, made the fit difficult. The initial technician installed the lock even though it wasn't aligned properly. After using it a few times, it fell off. Another representative later confirmed that the lock should not have been installed. I had to return the lock, which took several calls to get the credit to my account. In the end, I had to hire a locksmith to fix the problem, which cost me nearly $200.

I heard about ADT from previous people that have ADT. I decided to go with ADT because it was more straightforward to get their security system compared to other companies. Their advertisements are clear, and when you call them, they come out to assess your home and let you know what options are available. However, I've noticed that they claim to offer certain incentives to new clients, which aren't always delivered as promised.

I have been a loyal customer of ADT for about 30 years because I haven’t had any problems with their service. When I had to update my account after my husband passed away in 2023, a representative came out, updated my account, provided a new box, replaced two motion detectors, and installed a new smoke detector. However, I felt that as a long-term customer, there was little contact or follow-up from ADT about updating the system until I reached out to them, which was disappointing.

When we first bought our house, a salesperson basically pressed us into signing up without giving all the necessary information. I didn't realize we only had three days to decide if we wanted the service or not, and by the time we figured it out, we were stuck in a contract. To make matters worse, it turned out that the salesperson wasn't even directly with ADT but part of a third party, Safe Streets.

I had ADT before when I was in another home 20 years ago. In terms of functionality, I feel the overall system operation is good, and it adequately provides a sense of security. However, I've experienced a significant issue with my backyard camera, which I haven't been able to get back online. Despite multiple attempts, finding assistance has been time-consuming and frustrating. This unresolved problem is my main grievance with ADT.

I've always heard good things about ADT. An experience that stood out was when I accidentally hit the Ambulance button; they responded quickly, which is crucial for us since the service department in Davidson County isn't the best. Initially, I found using the system a bit challenging and couldn't differentiate between minor alerts and actual ones, but now, I'm more comfortable and can distinguish between things like trees and people. Overall, the system is working well for me. In terms of customer service, most of my interactions have been positive, except for a single instance with someone who was not very friendly, though I understand everyone can have off days. If someone asked for my opinion on ADT, I would definitely recommend them. In a lot of ways they saved my life.

ADT is a crook. All I did was order a lock which they told me was supposed to be $240. They fraudulently charged my credit card for over $500, and that was supposed to be $240. The next thing I knew, they constantly changed the cost of the lock. So, I told them I no longer want their services. They fraudulently put me in some contracts saying that I signed those, but no contract was presented to me. I called them. It reached all the way up to their executive office, but they still are not trying to get rid of the charges. They send me supposedly some contracts that have my name incorrectly written as my signature. My name is spelled incorrectly in many different ways.

I took over an ADT Home Security contract from the previous owner when I moved into my new home. Throughout my experience, I found the interactions with ADT representatives, whether sales, tech, or customer service, to be excellent. They have been very helpful and responsive, which is great.

I've been using ADT Home Security for nearly 20 years, and my experience has had its ups and downs. While initially, it was satisfactory, over time, getting service in our northern area has become challenging, and not all issues are being resolved promptly. They charge $59 for a technician visit, but sometimes prefer solving problems over the phone, which often doesn't work. Recently, even after a service visit, some issues remain unfixed.

My interest in ADT's services grew after my dog passed away, and with a newborn at home, I felt it was essential to ensure our safety. My experience with ADT has been fantastic. The system works well, and both my wife and I are very happy with it. Contacting a representative is very easy, and I haven't encountered any issues in that regard.

I had an issue with my ADT home security system where a motion sensor on the second floor was causing false alerts. I reached out to ADT's customer service, and they promptly scheduled a remote technical support session for the next day. Although I was initially expecting an on-site visit like in my previous experiences with ADT, the remote assistance was effective. After following their instructions and switching the system to arm mode, the false alerts stopped, and everything has been working well since then.

Whenever I reach out to ADT, they are incredibly helpful and efficient, so I never find myself having to call repeatedly for the same issue. The system has been meeting my expectations quite well, and I feel satisfied with its performance.

The ADT system functions well, and it fits my needs. Although there have been rare occasions when the alarm didn't work properly, it's usually reliable. We set the alarm when leaving the house, and it typically operates as expected.

The experience has been frustrating and I’m thinking of switching from ADT. Since installation, the home base system has been a consistent problem. Its light remains bright, regardless of attempts to dim it, which is quite bothersome compared to other systems I've observed. Despite numerous visits from their technicians and even replacing the panel, the issues remain unresolved.

The installation and upgrade processes at ADT have always been smooth, and the technicians are reliable. My favorite feature is the remote control capability that allows me to disarm and monitor my system through my phone, no matter where I am. I had another security system before, but it didn't compare to ADT.

My neighbor is a traveling nurse and she’s had ADT for about three years now, and she uses it to keep an eye on her house while she's away. I decided to get ADT because there have been attempts to break into my home while I was there, and I wanted an added layer of security.

I've been a customer of ADT for years, and overall, it's been a good experience. They are straightforward to work with, and we haven't found any reason to switch. There haven't been any major issues, so we've just continued using their services. I would rate my experience a 4 out of 5 stars.

My parents have been using ADT and that influenced my decision to choose them. Interacting with the ADT team, whether it's sales, tech, or customer service, has been pretty straightforward for me. It's easy to get in touch with an actual person, which I appreciate.

My mother had a positive experience with ADT and she always praised their attentiveness and reliability, which I've found to be true for myself as well. My favorite feature is the comprehensive alarm system on all my windows and doors. I've been a loyal customer for over ten years and it's been an excellent experience overall. I've never had any issues that weren't promptly addressed by ADT.

Melanie, a representative from ADT, visited us after we moved to our new home about 10 years ago. We were interested in a security system, and her explanation, along with the visibility of ADT advertisements, led us to sign up.

My interactions with ADT's customer service have been positive. For instance, I had to call them twice for technician visits, and both experiences were excellent. The technicians were prompt, efficient, and resolved the issues effectively.

As a loyal ADT customer, I have consistently experienced excellent service across different locations. We initially chose ADT when we moved to Washington, DC, and maintained the service when we relocated to Maryland and now in Houston. The reliability of ADT's system and the consistent follow-up from the company ensure we feel secure. Whenever there is an issue or maintenance need, such as battery concerns, ADT's customer service handles it excellently. The proactive follow-up whenever the alarm system requires attention reassures us. Overall, we are very pleased with ADT's service.

The ADT system works well for me and when I interacted with their customer service a few times, their service was good. The main thing is that the system offers the security it's supposed to, and I feel secure with it in place.

ADT was the only home security company available in my area at the time I got them and I've been with them for about ten years. A few years ago, I encountered a billing issue where my bill kept fluctuating and increasing. I contacted their customer service, and a representative assured me they would resolve the issue. Since then, my bill has remained consistent without further fluctuations, so it seems they rectified the problem.

My interactions with the ADT's sales representatives have been acceptable. The technicians who come to my home are nice, too. Overall, I would rate my experience with ADT as average, about a 3 out of 5.

Ever since the ADT system was installed, we've faced numerous issues. The cameras rarely function, and the monitor often displays nothing at all, failing to give any useful information. Even the basic feature of the door sensor, which chimes when a door opens or closes, only works intermittently. Customer service has also been a significant pain point. Whenever we call to report an issue, it's a struggle. Often, we're put on hold for too long, or we're transferred to representatives in distant countries, making communication difficult. They tend to make excuses and shift the blame onto us, which is frustrating because all we do is pay the bill for a service that doesn’t work as promised.

The setup process with the ADT sales rep was smooth, and the installation team was extremely helpful. The installer ensured all the apps were set up correctly and confirmed that everything was functioning perfectly before leaving.

ADT always answers when I call them or when my alarm goes off, and it's been a good pairing. So, we're happy with them. They provide the security we need and the system consistently meets our expectations. Whenever I've had to reach out to customer service, they've been outstanding.

One aspect I appreciate about ADT is their reliability; whenever we've needed a service or had an issue, they've been prompt in addressing it. Recently, we had them come out to service a carbon monoxide detector that kept going off, and it was handled smoothly.

An ADT promotion caught my attention and I signed up because I wanted an extra layer of protection. The main functionality that I've experienced with ADT is setting and turning off the alarm without issues, except during a power outage that lasted a few days. It was then that the backup battery died, and I had to contact ADT to resolve the issue, which was straightforward. One of my favorite features of ADT is knowing that if someone opens the door, the alarm will go off, providing me with peace of mind. Their customer service reps have been helpful, whether it was during installation or when addressing issues during the power outage. However, I did experience a somewhat confusing situation when someone knocked on my door trying to sell me the service I already had, apparently due to a merger between different groups.

I have been an ADT customer for about 5 years and I'm very dissatisfied with their service. The main issue has been with the cameras, particularly the one at our back door, which is crucial for our security. The camera frequently stops working, even after being fixed—whether by myself following their instructions or by their technicians. It's frustrating as storms often knock it out, and it doesn't automatically come back online.

Generally, I find ADT's customer service to be decent, as they walk you through any issues with the alarm system effectively. I have been a customer for over five years and the technicians they send out have provided good service. But there was one experience that wasn't ideal, involving a panel board issue. ADT wanted to charge for correcting this, despite being a paying customer. It seemed unfair when maintenance should be part of the service. However, this issue was eventually resolved to my satisfaction and overall, I'm satisfied with ADT's service.

I've encountered issues with my cameras occasionally. Sometimes, they don't record or come on, but whenever I contact ADT, they either fix the issue over the phone or send someone out to resolve it. Currently, everything is working great. One of my favorite features is the garage camera, allowing me to see who's approaching, along with the doorbell camera, which is quite handy. My experience with ADT representatives has been positive as well; however, there have been some technical hiccups. Right now, my wife's app isn't working, preventing her from arming or disarming from her phone, though mine is functioning properly. As for the coverage, it seems satisfactory since we arm it every night and disarm in the morning. Pricing is okay, too.

I've had ADT since 2021, and I'm not very pleased with their service. I'm not happy about being stuck in a contract with them. The cost to exit the contract is quite high, which I find to be poor customer service. When they installed the system, the technician was great. However, the system itself is not satisfactory. I've had a few components replaced and various techs have been out to troubleshoot, but the system does not provide the protection I expect. It doesn't continuously record and only captures certain instances, which doesn't provide me with peace of mind. Overall, I wouldn't recommend their service.

I recently had an issue with ADT. Last year, we installed a sensor in our living room, and it caused problems. During installation, it malfunctioned, so ADT provided a replacement, which we hoped would resolve the issue. However, in January, the sensor began to falsely signal that someone was in the house, triggering the police to respond twice. I suspected the problem was with the sensor itself, as the camera recordings confirmed no intruders were present. Due to these false alarms, I asked ADT to temporarily disable it while I was out of town to avoid further police visits. Despite this issue, I appreciate the service ADT provides. However, I believe there is room for improvement in the quality of the hardware they install.

While I've been pleased with the service of ADT, I feel that the technology they offer is outdated, especially when it comes to the cameras. Modern products like Ring cameras have better night vision capabilities than the ones ADT provides. I would appreciate if ADT could update my cameras as they're not effective at night.

When our ADT system was installed, the process was smooth and efficient. The customer service has been excellent, too. Recently, I needed assistance because my alarm system required battery changes, and I couldn't reach the detectors due to high ceilings. I live alone since my husband passed away. ADT sent someone to help me without any hassle. They came promptly and took care of everything, which was great.

ADT’s service is very good and my experience has been very positive. I decided on ADT for enhanced safety in my community, even though I initially felt I didn't need a security system. The system works well, though I encountered a minor issue with the battery, which I plan to address by replacing it myself.

After moving to a new area, I learned I needed a permit for the ADT system, which required the verification of two people living within 30 miles. Since I didn’t know anyone nearby, this was quite frustrating, and as a result, I've never actually armed the system but still have to pay $53 monthly just to have their sign in my yard.

My experience with ADT has been consistently positive. The service has been great, and I haven't encountered any problems. Whether it's interacting with the technicians, sales, or customer service representatives, everyone has been wonderful and helpful.

I have been with ADT for many years, dating back to around 2013, and they have never disappointed me. The level of service they provide is exceptional. Whether it's customer service or physical service, such as installations during a move, everything has been seamless and of high quality.

I've been an ADT customer for years, and my experience has been positive. The service is good, and I find it easy to interact with their reps. The system's functionality and performance are very good, and I would highly recommend ADT to friends.

I've been using ADT for 8 years now. I'm quite satisfied with the service. The ADT reps, whether from sales or technical support, have always been pleasant and resolved any issues I encountered.

I've been using ADT Security for about two years, since January 2023. Being an insider as an electronics engineer, I was already familiar with their products and knew other people that use components from the shop that they get parts from. This influenced my decision to choose ADT over other security providers.

I'm very dissatisfied with ADT and would not recommend it. I have been a customer for four years and from the beginning, the customer service has lacked effectiveness. I contacted them once, but nothing was resolved, so I stopped calling altogether. Unfortunately, the ADT system in my home is non-functional—I can't get it to work properly at all. I've been paying for nothing for the last four years. The system only notifies me when doors open and close, but the panel and app do not work. I reported these issues a few months after installation, but nothing has been addressed. I'm just waiting for the contract to end so I can switch.

I find ADT to be a very good company with a highly responsive service. My favorite feature is the general security I get from their equipment, which gives me peace of mind. I've been a loyal customer of ADT for quite some time, and I'm very satisfied with their service. I would rate my experience 5 stars.

Someone came to my door, offering an upgrade to my ADT system. The system meets my expectations well, and I really appreciate the security it provides, especially being alone at home. The camera feature is particularly useful because it allows me to monitor who's approaching the door, which gives me peace of mind.

I found out about ADT after I bought my house, when a representative came door to door offering their services. I've been an ADT customer for about four years, and fortunately, I haven't had any issues that required me to contact their customer service. Overall, I've been satisfied with my experience, and I'd rate my overall experience, customer service, and the pricing all as a 5.

I've been a customer of ADT since last year, although I can't recall the exact date. My initial experience signing up for their alarm system was positive. The customer service representatives I interacted with were knowledgeable, patient, and considerate, helping me understand everything I was purchasing. When the technician came to install the system, the interaction was equally pleasant. I specifically remember the technician who came to update the windows in October; he was very friendly and knowledgeable. He took the time to explain what he was doing and why, and he was training a young apprentice, imparting his knowledge well.

I wanted a reliable security system, so I looked ADT up online and gave them a call. I've been a customer with them for about four years now. My initial interaction with the customer service representative was positive; they were helpful and efficient. When the technicians were sent out to set up the system, they did a great job as well. Overall, the system works well for me. Regarding pricing, I would rate it about a four, but the customer service and overall experience were definitely a five.

I've been a loyal customer of ADT and have always received good service from them. The home security system has been working fine, and the customer service they provide is really good. Overall, I would rate my experience with ADT as excellent.

I've been really pleased with my ADT Home Security system. I've not had any major issues, and when I did have questions, they've been sorted out promptly by calling their customer service. Initially, I switched to ADT from another provider because I was unhappy with their handling of issues and unexpected charges. ADT's sales representatives were helpful and answered all my questions thoroughly. During installation, the team showed me everything I needed to know, and the system has been working well. I occasionally have some Wi-Fi connectivity issues, but it tends to resolve itself, which is more of a problem with my internet service than with ADT. I've had one instance where the fire alarm was triggered due to smoke from the kitchen, which showed me the system is effective.

I have used ADT for years since I needed a security system. I haven't faced any significant problems, and the service has always been satisfactory for the most part. Whenever ADT representatives have visited for service, they've provided excellent support. For instance, a technician once helped improve the signal and was quite informative.

I've been familiar with ADT for quite some time as my parents have always used their services. So when I started purchasing homes, choosing ADT was a natural decision based on my previous experiences with my family. Over the years, I've had multiple homes and found ADT to be quite adequate in providing the services my family needs. However, I feel that their technology, especially their cameras, could use some improvement to stay competitive with newer options in the market.

I have been an ADT customer for a while because they promptly notify me when things go wrong at the house, providing a sense of security. When the system functions properly, it's great, but I've had some issues with it going offline and losing internet connection. ADT has visited my house to address this, and although there has been some improvement, the connection issues persist. Despite this, I find their customer service to be satisfactory and have no major complaints.

Over the years, I've been quite satisfied with their services. Recently, we upgraded to a new system, and the improvement is significant—it's mostly hands-free, unlike our old setup, which I find very convenient.

From the beginning, the sales representative was incredibly patient, spending over five hours explaining everything and ensuring I was comfortable with the system. Though I've forgotten his name, I remember him as very skilled and dedicated.

ADT was already installed in my home and I thought it would be cheaper just to have them reinstall it, however, I was surprised by the costs involved. The installer did not explain that I needed all new equipment nor that there would be a five-year contract. As a result, I'm still paying for a service I no longer use.

I like ADT's wireless setup. The system meets my expectations fairly well—I'd rate it an 8 or 9 out of 10. However, the need to replace batteries once a year is a bit inconvenient. Reducing the frequency of battery changes would enhance the experience.

I have used ADT before and decided to choose them again because I like their service. I appreciate the overall quality and features of their security system. Although I haven't needed to contact their customer service myself, I did have an experience where they promptly contacted me after detecting what seemed like an issue—some smoke in the house while I was cooking. It was reassuring to know they were attentive. I don't have any specific feedback regarding costs, but I have been curious about the price of some additional features like a doorbell camera. Overall, I'm satisfied with the service and would rate it a 4 out of 5.

When ADT came out to our house, I had no problems at all with the salesperson. The technician who installed the home security system was polite. Overall, I would rate my experience with ADT as a 5 out of 5. The customer service has been satisfactory, and the overall experience with the alarm system itself has been great, which I also rate a 5 out of 5.

I called ADT regarding an issue with a battery order. The battery didn't arrive as expected due to shipping delays with the postal service, which I don't attribute to ADT but found frustrating nonetheless. Perhaps using a carrier like UPS or FedEx could alleviate such issues in the future. Beyond this hiccup, my overall experience with ADT has been positive. The security system meets my needs and provides a sense of security, which is the main purpose. If pressed to rate the service, I'd give them a solid four out of five stars. While I'm satisfied, there's always room for improvement, particularly with shipping logistics. Nonetheless, I appreciate the security and reliability ADT provides.