Abe's of Maine Reviews

Excellent customer service. Had an issue with a camera I bought and they corrected the mix up right away. Thanks.

A very easy to navigate website. I didn't have any problems finding what I wanted, and the checkout process was a breeze. If you're looking for new camera gear, you owe it to yourself to check out Abe's of Maine.

I returned to Abe's because of the great service I received on a previous purchase, and Jennifer did not disappoint on this visit. She answered all my questions and gave me a great option. I'll definitely be back.

Michael was very helpful and easy to work with. He recognized that I was a returning customer and incentivized me to make the purchase. I will reach out to him again when we need more support or gear. Thanks for the great service.

Unbelievable customer service. Unbelievable pricing. And outstanding understanding of my concerns. Thanks Jennifer. That’s NEVER happened buying gear!!!!

I just have to say that I can't remember the last time I had such a customer focused experience. Michael was super helpful in going over everything with me to ensure I would have the right package to be successful as I transition from Canon's mirrored system to mirrorless. Thank you thank you for such great and thoughtful customer service. Customer for life!

My package was delivered to someone’s house. I was unable to find my package. I called customer service a few weeks before Christmas. I explained that the package never arrived. No one has contacted me since then. I really thought they would have followed up with me after this many weeks. I told them that my purchase was a Christmas gift for my son. This was not a cheap gift.

Mike ** is one of the best salesman I’ve dealt with. Did two sales with him and they were incredible. Mike had great knowledge of the camera and the recommended lenses. Always available to answer any questions I had.

After speaking with customer service, they were able and willing to resolve my issue and work with me.

I called customer service today, and unfortunately the experience was extremely unprofessional. When I asked for clarification about my purchase and how to process a return, the representative spoke to me in a rude and dismissive manner. I also asked for the representative’s name so I could properly address my concerns, and I was told their name was “None of your Business.” This response was completely disrespectful and unacceptable. I reached out simply to understand my options and get accurate information about my order, but instead I was met with unhelpful and rude behavior. This experience was very disappointing, and I hope the company takes this feedback seriously and improves the quality of their customer support.

I bought a Sony A7 IV, Also a Sigma 150-600 lens. Beware of false advertising. When it says factory fresh import it means it's not a legit US item and they will then upcharge you for the real one. When you go to checkout it clearly said all manufacturer's accessories are included. I got a call to "confirm" my order which turned into a scam. I was told nothing is included and I need to purchase a full retail kit for more money. Also I was "given" a charger and a second battery which turned out to be some cheap aftermarket stuff which didn't work as I had been told. I tried to talk with Michael about my unsatisfactory experience and received no help. So please beware of the bait of a "good deal". Do your research and verify every last detail and get it in writing. It would be nice if they would clearly state the facts and what's included or rather not included on the website including the "full retail kit".

I purchased a Canon camera for my daughter from Abe’s of Maine as her first step into photography, along with a bundle of accessories. She was thrilled with it, and the service we received was excellent. It’s been about two years now, and we’ve never had a single issue with the product. Ordering was smooth, delivery was fast, and the entire experience was hassle-free. I highly recommend Abe’s of Maine.

This is my first contact with your web site. I like the web layout! It would help if the page provided a shipping and delivery estimate. It appears that you have a B+M store somewhere in Old Orchard beach. Can you give me the street address so we can visit at our next trip south.

This order is the second lens I've purchased from y'all within the past 2 months. The first one I ordered last month, I received a phone call about upgrading to a lens that wasn't imported. I've heard that's kind of scammy, but I wanted the lens and was caught off guard with the phone call. Anyway, the guy was super nice and my lens came in and has been working great. You're prices are so hard to beat!

The entire process was smooth and overall a great experience. Prices were very reasonable, making it easy to place my order with confidence. I’ll follow up once I see how the shipping goes, but so far, everything has been excellent. Looking forward to shopping here again and recommending it to others. Definitely impressed with the ease and value offered—can’t wait to see the final results!

I purchased a Nikon lens 200-500 in June (the email is attached below) and it wasn't delivered due to a lack of stock. You told me that when you receive new units, you would send me the lens at the original price I paid for it. I'm still waiting, and I could see that you have new units for sale on your website. So I’m putting a new order, because nobody is answering my emails. Please respect the agreement that we made, and consider the original price for the item. Thanks.

So I placed an order for an international version of a camera that was "in stock" and ready to ship. I don't hear from them. So I call and they tell me it's 4 to 6 weeks out, but they have the US version in stock. For an upcharge of course because Abe's will be Abe's. I told him "I know you guys like to upsell..." and I never got further. He was the rudest customer service guy I ever spoke to. He just cut me off and started yelling at me. "You haven't been charged... We can just cancel this order, do you want me to cancel this order on you?" and on and on.

Offered a good price on a Canon camera, then called and wanted more money for a US version because the advertised version was gray market and not available. Tried to register the US version purchased and Canon says it's a non-eligible international version.

Stay away from this retailer....as far away as you can. Their website posts a "sale" on a product I've had my eyes on for a while and offered a very low price. I placed an order online and provided my contact information as is customary with other sellers. I then received an email stating I needed to call them. When I did I was told the product was no longer available and that no other retailer has it either. The person then suggested a much higher-priced item. A classic bait-and-switch scam. When I told the customer service representative that I thought this was deceptive, he became very agitated and rude. As I said before, stay far away from this company.

Searching for this camera on amazon, walmart and google, this was the best price from a reputable seller. I've used Abe's of Maine several times in the past with no problems. Shipping is quick and they always have one of the better if not best price. One of the best things I like about Abe's is their clear, easy-to-use site. I appreciate not getting any hidden fees or add-ons through checkout. Thanks!

I was swindled by Abe's of Maine. Upsold me on a tripod, saying it's worth $175, when it arrived it was not only used but also broken. Refund was only $99 and I had to pay the postage $30. They go quiet when called out for fraud.

This is classic bait and switch followed up with high pressure up-selling tactics. On 6/21/25 my wife placed an order for a Sony a7IV camera body, for about $1700. On Sunday 6/22/25 she received a call, to "verify" the order. This turned into a discussion about how the $1700 model was not a US model and would have no warranty. But conveniently they had a bundle for a US model for about $2300. Come to find out, the bundle they were offering actually had a price of $1800 on their website. They were immediately emailed about this discrepancy. We received no response.

Buyer beware! They are not interested in customer service. All they want to do is upsell with bad information. They are good at the bait and switch game. I would not recommend buying here. I will never waste my time or money with this place again.

I had a terrible experience with Abe’s of Maine. They advertised a camera as in stock, but after I placed the order, I got a call saying it wasn’t actually available unless I bought a bundle that included all the “essentials.” The call felt off, so I did some research and discovered the camera was likely grey market with no manufacturer warranty, since Abe’s is not an authorized dealer.

As many, many others have said...see a good price on website, purchase product, get email telling you to call them, call them, they try to upsell or switch product to something else, cancel order, order from reputable place. You've been warned. And, they were really, really rude too. Not worth your time.

On 4-11-2025 I spoke with Michael **, with Alpine of Maine, I had talked with him before when I purchased a Cannon 200-800mm lens, which was a little pricey, but I also received it the next day, so my second time talking with Mr. Michael **, so you can say I trusted him. I now want to purchase an extender 2.0, but he said it was not good, so I trusted him. I got a Canon extender 1.4, which he called the complete kit. He proceeded to tell me about a deal with the Canon RF 24-105mm f/4L IS USM Lens (FULL RETAIL KIT), okay I do need another lens just in case, still taking to him I also wanted a new swivel tripod, he said I have one better, (Elite Series 80” Professional Heavy Duty Tripod), with new lens etc.

Beware of bait and switch tactics. Deceptive salesmen who will lie to get a sale. Will charge your credit card even when a sale has been cancelled. No management accountability. Most work remotely and very difficult to talk to fast talking salesperson.

Just the facts.... Draw your own conclusions. Ordered a camera and Lens. Website says "in-Stock", Ok. Few hours after placing my order I get a message to call and confirm my order - Ok. Called, Salesman then tried to sell me all kinds of extras, then informed me the camera in stock was the "US" model. And that if I wanted to get me camera asap, I need to tag on all these extras. Including their extended warranty. He said for the sales price on the website - that was for the "Import model" only. And that the import model (from China) comes with No Warranty so I ask - it's a Sony so the manufacturer's warranty is fine. He then said, the Chinese model come with (NO) warranty - NONE. Apparently this is not a real Sony. I ask and never got a straight answer.

Beware of buying anything from this company. This is nothing but a bait and switch scam artist of a business. It is not an authorized seller and it will only try to upsell you when calling to purportedly “confirm” your order. Stay away!

Placed an order with this business in October for a lens at $629. Received several phone calls from the company where they told me they did not have the item in stock and that to get the item in the 2 days promised you have to purchase the in stock item with a price difference. When I emailed a request of confirmation and to outline the discrpency, they only emailed me back a receipt of the order. They use pressure tactics to get you to commit to the up sale. The camera lens price increased to $799. While I did get the order, it did not include a manufacturer warranty only a Consumer Priority Warranty. The business practice is not morally sound with the scam they use on customers. DO NOT BUY FROM HERE, they are not accredited by BBB!