2-10 Home Buyers Warranty Reviews

Last year my wife and I purchased a used home which was built in 1985. Our ReMax agent recommended 2-10 Home Warranty to cover things like electrical and plumbing repairs. The cost was $600 which we paid at the closing. Sure enough a couple months later there was a brown water spot on the ceiling in our living room -- an obvious plumbing leak since that's not the roof of the house. We filed a claim and 2-10 sent a plumber. He cut a hole in the ceiling revealing copper plumbing and water dripping from a fitting connecting several water lines. He phoned it in to 2-10 who promptly refused to pay for the repair. So the plumber left without applying a fix to the leaky pipes and the big hole in our living room ceiling was also left un-repaired.

I have renters in the home, and they said the AC was making all kinda noises and it wasn’t cooling the house. 2-10 sent a company out and instead of fixing it, they put a band-aid on it. They put freon in it, and then a week later, they had to go back out and put freon in it. They never fixed the problem. 2-10 should re-look at the vendor list that they have. I had to file a second claim and I had to request for the first vendor not to be sent back out to my house because they were horrible. So another company came out and my AC unit had to be replaced. I paid for both of my AC units to be replaced, which what should’ve happened the first time.

2-10 could have been more cooperative but Aztec Plumbing was wonderful. The guy came and made an assessment that we needed to change the heater. It was not giving any hot water whatsoever. It was broken. However, he didn't think he was gonna be able to come for several days. But we talked to other people and they came the next day. The guy brought in a whole new water heater and put it together. We were very satisfied.

Our heating system was blowing air all the time and was not shutting off. The air also felt like it was not the warmest. We submitted a claim to 2-10 and the tech they sent put his hand on the unit to feel if it was warm or cool. The tech, who was very professional and friendly, said the unit was fine. Now, the unit is still putting up heat and it's still blowing all the time. I don't know how efficient it is though and I feel it's running very frequently. I fear it is driving our bill up. I know the unit which controls our basement and our first floor is original to the house which was built 13 years ago. I wanted to know if the unit needed a boost of Freon or something else to make it more efficient. I tried to ask the tech if he could check some temperatures but he really didn't check much.

Jan 1st 2020 we noticed water leaking at the toilet when we got home. We cut the water off and after soaking up what we could we called 210 for a plumber to come fix the issue. 210 assigned a plumbing company and they never showed up or answered my calls. After 3 days I called 210 back and stressed the fact we didnt have toilet function as well as we had a water leak which had gotten the floor and sub floor wet so we needed the toilet to be pulled up so we can 1 get the leak fixed and 2 attempt to do damage control on the floor.

We’re getting mixed stories with our heat pump claim. The tech 2-10 sent out said that the hole in the insulated tubes that come up to the AC vent was too small. He told me on the phone that wasn't gonna work and told my wife that if we didn’t fix that hole bigger, that thing is gonna burn up in about three-and-a-half months. That's the part that’s bothering me. Also, he was saying that the unit parts were old parts. So it was mismatched with the back pressure. And only half of it was covered by insurance. They weren’t gonna fix/change the duct work underneath. He was saying there's an extra $900 for that.

We got 2-10 when we had this house built and then we continued it after the period where we didn't have to pay for it. We stopped it for a little while because we were having financial problems, and I realized then when the air conditioner broke, I'm like, "I really need to get it back. I need to find a way." I usually call in a claim and I've never had a problem except for this one plumbing they sent out, Certified Plumbing of Georgia. The toilets were backing up outside, so he fixed that. And then he came and told me that a pipe was broken outside. My neighbor said he believed that he broke that pipe on purpose and then was going to fix it and charge me.

The pump of our swimming pool was running and 2-10 replaced it. Everything is going just fine as far as the pump and what the contractor put there. The contractor that 2-10 sent out was awesome. He was very personable and very professional. We were also having issues with getting the air conditioning system taken care of because we can't get something from the guy who did the replacement. It has been going on for months. When we bought the house, it was all good. And when we got in there, we found out to get the coil cleaned, it was gonna break it. So, it ended up having to be replaced, which we did, because it's the middle of the summer in Florida. At this point, we aren't sure how to proceed. We tried to go through the whole warranty stuff and it has not been a positive experience. If they could find a way to help us with that, it'd be great.

I had a home warranty back in the home where we lived before so I'm pretty familiar with 2-10. It’s the same company my daughter has too. I called in for the heater which was blowing cold air and it was running continuously, and I was very pleased with the service. The response was quick. I didn't have to wait an hour on the phone to get somebody to answer. Also, the tech kept me informed of what he was doing. They had to order the part, and when he got it, he was very good.

My latest claim with 2-10 was a bad experience with their contractor. He made a diagnosis and said the part needed wasn't available. We had to wait for them to order that part and get it in which took a little over a week during which our air conditioning was a little disconcerting. Still, we accepted and lived with that. But then, the tech did the repair, replaced the part with the one that came and said that he needed some other part and that he still couldn't get my unit running. He also said that we need an electrician and that he would get ahold of his people and they would arrange to have an electrician come out. They would also contact 2-10.

2-10's claims process is easy and their customer service is excellent. However, they’re almost friendly to the point of annoyance. They call and call you until you say, “I got them coming out. Give me a break. I’ll tell you when we’re done.” But, their contractors have been very nice and seem to know what they’re doing.

Submitting the claim for our pool heater issue to 2-10 was fairly quick. But the first time they saw that it had a saltwater canister on it, they weren’t going to cover it. When we called them back and told them that it wasn’t in working order, they covered the claim. But they sent the part to one of the people who was fixing it in a completely different location. The contractor kept waiting for the part to come until he finally called other places and found it. Aside from that, we've made quite a few claims with 2-10 already and haven’t had anybody come out that we haven’t done a great job.

There's a very large gap in their communication between their customer service and what's going on. It took us almost three weeks to get a new HVAC unit in the middle of December. So we were without heat from December 3rd to December 26th, and two weeks of that was getting the runaround from them. We had no issues with service installers that they assigned to us. The company that they hired in our area to come do the work was fine.

After receiving numerous e-mails and correspondence from the marketing department at 2-10 Home Warranty, I decided to renew my warranty for a second year in the home I bought in December of 2018. The service provider was first called in November when my furnace was blowing out cold air only. The problem was addressed quickly - within a couple of days. I returned from extensive time out of the country to find it not working again - blowing cold air only. Again I requested service, paid another deductible, and this time, the repair lasted only 2 days. I called again for service. This time, the service provider informs me that I need a new heat exchanger and possibly a new furnace, but that the warranty company (2-10) has to designate the choice and he didn't know when that would happen.

My heat has been blowing out cold air. I called in a claim to 2-10 and they sent out a company called Low Country's Best to check it out. Well the guy checks it out on a Thursday January 9, 2020. His diagnosis was clogged vent pipe and zone system not responding. His recommendations was to clear vent pipe and replace zone system. He told me that he cleared the vent pipe and that he would have to call 2-10 about the zone system. Didn't hear anything from no one by Friday and my heat went completely out. I called 2-10 on Monday January 13, 2020 and the guy told me that the repairs has been approved and that I needed to contact the Low Country to check the status. I called Low Country on Monday as well and the young lady answered the phone and told me that she would have the guy who came to look at the heat to give me a call. I did not hear from him on Monday, Tuesday, or Wednesday as well I didn't get a call from 2-10.

It's never a good process with 2-10 and nothing comes easy with them. I've been with them for the duration of my having a house and it's always a fight to get everything done. I have to always come up with a large amount of money out of my pocket. It's the vendors that they have that come out to the house. I had a tech come in and he took all my money but he hasn't finished the job yet because he said he doesn't do the tile work. In order for him to put the drum in my shower, I have to find somebody to do the tile.

I’ve owned my home for close to 20 years. I've used other warranty companies in the past. I didn't like the contractors that they sent out. It seemed like they got them off of Craigslist. Every time there was a claim, it was like pulling teeth. As a real estate agent, I’d have clients that would call me complaining. I’d have to make phone calls to make sure things were covered, and I shouldn’t have to do that. That should be up to the warranty. It has gotten out of hand so I searched a lot of the different warranty companies and saw 2-10 and everything that they covered. So, I’ve been using 2-10 for at least 10 years now or longer.

I'm a Realtor and I've been using 2-10 for my clients. I went with them too and I like that they communicate better than the other ones that I have dealt with. They could explain more about the detail of the coverage though. Also, the contractors that they use are not necessarily very quick in responding and getting the work done or explaining. For example in our recent claim, the microwave got fixed, but the company that came to do it didn't tell me that they were just gonna repair that one specific part versus changing the microwave because the microwave inside is still damaged. But mechanically, it's working.

I've had two air conditioning claims. I had problems with 2-10 on one of them but we got it straightened out. I have renewed twice since then. My latest claim was for a water heater and Taz Plumbing was very professional. They showed up in a reasonable amount of time. It was like two days and they showed me what had to be changed out, what the options were, what upgrade options I had, and explained that if there were any upgrades, I would pay for those. We decided on what to get and the tech was back the next morning. He pointed out a couple of hints to me, that I had to drain the water heater and prolong the life of it. I asked him for a couple of business cards because if anybody wants a referral, I'm glad to refer them.

I was referred to 2-10 by my coworker. I submitted one claim for my water heater one time and they sent a company out to look at it. The tech knew what he was doing and did what he had to do. They found out it was under warranty and replaced it within two days. Things have been great so far.

One of my pumps went out on my pool, which was built by Paddock and their system has two separate pumps, whereas Hayward's system has one pump. They both do the same function, so when that one pump went out, 2-10 said they wouldn’t cover it. But when you have a Hayward pool, they cover that pump. I don’t understand why they wouldn’t cover this because it has the same function, it just had two separate pumps. I paid out of pocket and took care of it, but I was surprised they didn’t take care of it. Otherwise, I've had real good experience with them. They pretty much cover all the electrical stuff, and anything I’ve called them for, they've pretty much taken care of it for me. One thing that’s really nice about 2-10 is you can make monthly payments. You don’t have to have to pay it all in one. That’s a real benefit.

We bought a home two years ago and the seller put in a 2-10 warranty as part of the package. Submitting claims was very easy, which we mostly do online. We had trouble one time and I had to use over-the-phone, and they were very helpful. Their contractors have all been pretty good too. We’ve used 2-10's service three times and we’ve been happy so far.

I’ve been 2-10's customer for almost six years. There was a problem with my microwave and oven. They said it will cost me $2,000 and they could only give me $400 maximum. My first claim in six years and they were giving me that kind of response. If I was not paying them the premium, I would have bought 10 of them. I was really, really pissed off. It’s almost like someone is trying to loot me and it was not helping me out. I am not happy with the service and that’s why I’ve decided not to renew my contract.

The response was quick and I didn’t have to pay any more than I expected so the cost was nice. I paid somewhere right around $300, but most of that was just to bring stuff up to code. The contractor had to go and get a part that he did not have, so he took about an hour to get that. But he would have been done in two hours if it wasn’t for that. He was really knowledgeable and he broke everything down for me. A few years ago, I had my water heater go out, and with the exception of bringing everything up to code, the cost was perfect. 2-10 got back with me really quick as far as ordering the parts and clearing the out-of-pocket charges. It was all taken care of within a few days.

We had one contractor who was absolutely abysmal. They were supposed to do a simple replacement of a faucet and they screwed it up the first time. We called them out to warranty because they were supposed to warranty their work. And every time we called them, they would say, “Okay. We’re gonna come out this day.” But they wouldn’t show up. They did it multiple times until finally, we called 2-10 and told them to not ever send those people to us again. We were so riled up from it we were seriously considering dropping 2-10 because they would send somebody like that to us.

I had Choice Home Warranty at first and that was the worst home warranty. When I first got 2-10 Home Buyers Warranty, as soon as I got with them, my AC unit went out and I was without air for the whole month of July. It was hot, we had to move in my basement. The contractor came out and he told me that my condenser and something else went out, that it was just as good as me having to get a new one, because nobody was gonna have those parts anymore. They tried to find the part but they couldn’t find them, and then they just gave me another AC unit, and it was a good one. It was Goodman.

The initial service technician came out within 48 hours, but 2-10 had to review his notes and that went through a whole internal process as to whether the washer is going to be repaired or replaced. I was a little bit confused because I was first told that it was going to be repaired and that parts would be ordered. But then the repairman called me and said that 2-10 was not gonna repair it. Eventually, I got someone who saw the correctness in the system and they said they were going to replace it.

When I had a combination of a gas leak and a sewer leak, it had gotten so bad that I thought I couldn’t stay in the house. And once the contractor came out, they turned the gas off. But when the plumber came, they had to do a lot of piping work down there and could not fix all the pipes. They said that it could not be fixed at that point. I called 2-10 because I was told that the repair had to be pre-approved. The plumber explained it to the rep and took pictures of all of it. 2-10 would not give approval though.

The door on my oven broke, causing the repairman to duct tape it closed. 2-10 called me two weeks after the "repair" saying they won't cover it because I only have standard coverage. After seeing exclusions on their site, it was never stated that the oven could only be broken in a certain way. The door doesn't stay shut, and they claim that the door is not covered (why would anyone have an oven without a working door?). Not sure why they would advertise that the oven is covered, when it is not. Keep searching for other warranty providers at all costs unless you plan to fork out more cash for their other supreme, premium, elite, type of plans because the standard simply won't cover what it says is covered.

After a lot of rigmarole, my dishwasher claim with 2-10 Home Buyers Warranty got worked out. They had to send two different people out. The first guy said that it was a preexisting condition, but it wasn't because it worked when we bought the house. But after they sent the second person out, then they sent us a check and we got another dishwasher. And all is well. We like the last contractor. He was great. He came when he said he was gonna come, and he seem to know what he was doing, unlike the first guy.

We were using the washer and it just filled up with smoke. It looked like the entire drum came off. The tech said the ball bearings and belter were all messed up, and the washer was no longer good. We had to call the company and ask them to come out, but the tech was helpful, nice and informative. 2-10 replaced the washer and we took the cash option.

I had an electric oven issue. If you turn it down to 50 degrees, it will still burn something. I called 2-10 Home Buyers Warranty about it and the the contractor they sent out seem to be okay. In the end, 2-10 replaced the unit.

I had a heat pump claim and 2-10 sent someone out in a day or two. They had to order a part and then they had to schedule to come back because there had to be an approval for them to do it. They had to get an estimate or something like that. The unit is much better after the repairs. The HVAC unit isn't popping on and off every five minutes, which was waking us up, and it’s maintaining the temperature in the house. It’s working as it’s supposed to.

Getting some of the work done was very hard. 2-10 sent a contractor out that always had a reason why he could not come out and replace my unit. I got the impression, because he was coming from an hour and a half away from my home, that he really didn’t want to do the work. He called the night that he was supposed to come out and take a look at the unit, and he said he couldn’t come because his kids needed a ride home from school. I let that go since I also have kids and I know what that’s like. But I had no heat in my house since the beginning of December. I was cold and I’m fighting cancer, and I kept getting sick because I had no heat in my house.

It was easy to submit my claim online when the hot water heater went out. They sent one of their subcontractors out and they said that they would have to order one and that they’d have to go through 2-10. The new unit came in and they installed it in less than a week. So I was happy with that. The subcontractors were very efficient and helpful. They explained some maintenance to me. So it all worked out fine. They called back to make sure everything was working okay and I was satisfied with their help. 2-10 contractors have been wonderful. They would call, schedule appointments and tell me what time that they would be here. I told them what would be a good time for me and they worked around my schedule when I could be here.

I've been working with 2-10 for 10 years and the claims process is easy now ever since I started working with the regional rep, Kelly. It used to be pretty difficult, but I persevered and told them my issues. I'm a Realtor and I had a lot of clients with issues that they resolved everything and made a promise to have better service. They responded to my clients’ needs and took care of some past issues. Everything’s really good now. Kelly was extremely instrumental in getting all that completed for the company. She has stepped up and handled any issues. She got me in touch with appropriate assistants and things have been handled well. My client had an issue with some interior gas lines and 222 Sunrise Ridge Loop took care of everything and got them back running with no problems.

2-10 came with the home when I purchased it. There have been no issues with submitting a claim. I do it online and the website is user-friendly. I get to put descriptions. It doesn't necessarily support everything but it's easy to use. And the service from the contractors is usually pretty quick.

My refrigerator claim with 2-10 Home Buyers Warranty went great. The tech that they sent out was professional and he fixed it. He told my wife what the issue was, and then he called me and told me what was going on. We've had 2-10 for almost 10 years now. They take care of the stuff when we need it taken care of.

When I bought my home, the seller purchased 2-10 for me and I kept it. For the most part, my experience has been good. They're really fast and they respond very quickly. I called back about my garbage disposal and it was taken care of within minutes. I had one semi-bad experience, but it kinda worked out. Everything else that I've had to have done was taken care of.

I'm thankful the issue was resolved, but I was very unhappy with the timing of everything. I upgraded to the supreme coverage in order to avoid the same issue.

We’ve always felt safer having 2-10. But they could improve on the time that you wait on the telephone to speak to somebody, and the repetitiveness every time you transfer to somebody else. There’s never one person that can make a decision. They always have to refer back to someone else. Every single time I phone them, I’m on hold for probably an hour. The process is awful. Some of the techs have been rude. We had a claim three years ago and the contractor was unhelpful. They were overly defensive about the claim that we’ve made. We had quite a bad time with them. But this last year, the techs have been polite.

2-10 has made our lives a lot easier. I usually make claims online and the website is good. I was given a time frame of 24 hours for my claim and it was met. My refrigerator issue led a full part replacement, and my husband was pleased with the service.

The heating claim that I submitted to 2-10 went very well. The lady who dealt with me, kept me informed with everything that was happening. She didn't have a magic wand to make their system conform to me but she kept me informed about how it works. The customer service rep was a sweet young lady. She made the whole process go easier. My wife wanted everything to go faster but I knew it was a rare occasion for 2-10 to replace a gas furnace. Instead, 2-10 would temporarily repair it. We had to get a second opinion made as to whether the two heat exchangers we had were really irreplaceable or too expensive to replace. They helped us buy a couple of temporary heaters and we made it through a couple of weeks until we got all the approvals. The new gas furnace they put in has been working well. We are very pleased and I'm a believer in 2-10. They have kept me happy.

When I reported the refrigerator to 2-10, the tech came the second day. The service was very nice. They told me that it was not working anymore so they send me the check and it was okay. The only problem I had with 2-10 was when I called last year for the AC, they said nobody could go after 8 or 10 days. So that day I called another office for the service because it was too hot. It was summer and I cannot wait that long. I didn’t like that claim. It took too long to come to fix the problem. But the people at 2-10 were okay. They were good.

I bought my place and 2-10 was purchased by the seller. I call the warranty company for my claims and their customer service has been very good. When I made a claim for my heating system, that was handled very well. They sent someone out quickly. The contractor called me right away and we set a time. He came out and was very nice. He explained everything really well. He had to submit his report to 2-10 then they had to order an entire furnace. I told people at work about how great 2-10 is and some of them are thinking of calling and signing up.

The drainage pipe that picks the waste out to the city street line was cracked. So originally, I had the contractor snake out the pipe. But rather than the snake going from the house area to the street, it kinda diverted off. The snake veered to the right and kinda stopped, and that’s how we found out there was a leak. The contractor did excellent work and I was very satisfied with the time frame that was given to me. They were very good. 2-10 was very responsive and handled it pretty immediately. Everything was perfect.

I filed a few different claims over the year when we had 2-10 Home Buyers Warranty. And I did renew with them. However, for every single service item I called in for, I had to go find my own vendor. They didn't have a vendor to give me. They just don't have enough partners in this area and we're a smaller town. But then, I get to pick who I wanna use. But when I turned in my receipt on one of the items, they said that I wasn't approved for going out of network and that they were only gonna reimburse me whatever their contract rate was versus what I got charged. So, I had to go back and forth with them on that, which was more work on my side of life. I had to show them that they told me to go out of network and they eventually did go ahead and reimbursed me after much discussion and work on my part. I got my item fixed but they didn't wanna pay me back in full. So, that was a little frustrating.

I usually call 2-10 instead of going on the internet, and I’ve had excellent service from the representatives. And the people that they send out are very high quality. The furnace broke down and the fellow came in and took the serial numbers that he had to do to report to 2-10, and the furnace was ordered. He got it on a Wednesday and then on Thursday he installed it. I was very pleased. Another part had to be custom made to go on top of the furnace, they did that and installed it, and it was perfect.

I called in and made a claim with 2-10 for our AC that stopped working. That was not handled well at all. It still has not been resolved. 2-10 never sent us any paperwork since we ordered our warranty. We still don't have anything in regards to this warranty. We've never received information in the mail saying that, "Here's your warranty. Here's who you call. Here's this. Here's that."

The first technicians that came out called the refrigerator “El Garbage”, and unfortunately, I can’t disagree with him at this point. I was offended, but he probably saw that the refrigerator was not in a good place. The second person that came was awesome. He took everything out and he was able to open the back of the refrigerator. I had the same person for the third and the fourth visits. On the third visit, he said that the problem was the motherboard, and that he could feel that the pipe was hot up at the top so nothing was going up top. He replaced the motherboard, and he said it would take 24 hours for the refrigerator to cool off. But it is still not working.

The power board for my dishwasher stopped working. I submitted a claim to 2-10 online and it was a very easy process. They called me the same day. Everything went well and from the moment the guy came to the house and looked at my dishwasher, it didn’t take very long. I was more than happy with everything from the beginning to the end.

My recent claim with 2-10 was horrible. The contractor came the next morning after I filed the claim to pull a sticker off of my water heater so he could then get in touch with 2-10 and get the replacement ordered. On Wednesday he contacted my husband by text at about 10:45. And he told my husband that he had the water heater and that he was gonna stop for lunch and he would be there after lunch. He didn’t show up until 5:30 and showed up drunk. My husband is a cancer survivor who went through chemo and has lost his sense of smell so he didn’t smell the alcohol on the man when he came into the house.

The microwave kept tripping the circuit breaker in the garage every time I turn it on. Then as soon as I press the button, it wouldn't even come on anymore. So I filed a claim with 2-10 Home Buyers Warranty. They reached out to the contractor that they worked with. It took a while for the contractor to reach me but 2-10 did follow up within a day and a half to ask me if the contractor contacted me. I let them know they didn't, they reached out to the contractor for me and then the contractor finally called me. The service was great. They repaired the microwave and it worked that day. The next morning, the microwave started doing the same exact issue again. At that point, they had to order a part and they decided to rebuild the entire microwave. So, that took another two weeks before they got the part in and then came back out again. It's been working fine so far. 2-10 is really good.

The water heater claim was leaking and there was sediment coming out of the pressure relief valve, and it just got worse and worse. At that point, we had to turn it off because water was coming into the house. The 2-10 contractor came and acted quickly, and they got it done. But they couldn’t repair it because the water out here is full of sediments of scale, so it was really terrible. It took almost a week to get it resolved because they had to come out here, send in the report, and they had to buy it from a local vendor out here, so that took a little while for them. And then they scheduled it. It would've been four days, but the plumbers couldn't get it scheduled that quick. The minute it was available to buy, they had other appointments. So, that was the only delay, but they were good. I've had 2-10 for five years. I’ve had a couple things repaired, and I asked all the plumbers and they always say 2-10’s the best.

We submitted a claim to 2-10 Home Buyers Warranty for the refrigerator that fried. It didn't work at all. We normally get an email saying to expect the contractors within 24 hours. But we put the claim in on a Saturday, so we had to wait for the contractor to come out until Monday. The contractors that came out were all very nice. They looked at the refrigerator and made a determination that it was beyond repair. We received a payment from 2-10, and we're just waiting on the refrigerator to come in. We had our closing on December 2nd and as our first claim, we were very happy with the experience.

The contractor that came out for the water heater did an okay job. When we got through, I said, “I need to give you a check for $75.” He said, “No, I don’t do warranty.” I called 2-10 and then they talked for half an hour and he said he’s never done it. They never gave me a reason for it. I ended up having to pay him and then wait for two weeks to get reimbursed for the $900 cost. I've been with 2-10 for two years. I’ve only used it twice, so far. Being retired and on a fixed income, it was $954 out of pocket that I wasn’t expecting, so that was an inconvenience. Otherwise, I have no complaints except for the renewal that's about to double for this year that’s coming up. It was $500 and some a year last year, and this year they were saying it was $900. I called them about that and they said, “Just wait ‘til it gets closer to renewal time and they’ll lower the price.” So, we’ll have to see when it gets much closer and it expires on the 28th of February.

Aire Serv comes and they service my heating and the central air every spring and every fall. 2-10 usually sends them because I request them. They're taking care of it and cleaning it. They know about the unit. We had a problem with the heating system the year before last year and they fixed it. Then we had to stay out of the home for eight months last year because of the hurricane and when we got back this year, the heating system was doing the same thing that it was doing a year before that that was fixed. They fixed it again and it’s heating now. This is the first cold day we’ve had in about two weeks. It was cold outside this morning and it was nice and warm in here.

I had a water heater problem and it took a day for someone to come out. Though 2-10 covered it, I was dissatisfied as I had to put the replacement in myself.

The top oven of the double oven stopped working. I could turn it on, but it wouldn’t heat. Then the bottom one started not heating up to the right temperature and everything took twice as long to cook. So, I called 2-10. The guy looked at it and said, “These are probably the five things that are wrong with it, but I need to replace the control board before I figure out anything else.” So, he submitted that all to 2-10. Then they called and said how much those were gonna cost. They could repair it or give me a check for a new oven. I chose the check.

I had water in my basement and the sump pump wasn’t working. The guy came out, got permission on the spot to fix it, and I have a dry basement once again. I’ve been with 2-10 for about two years and my other claims have had varying degrees of satisfaction. Some are taking longer than others to get resolved. My oven crapped out on me before and the holdup is on me now. I need to make a decision on whether I take the replacement or the money. Then, my refrigerator stopped working and it has been taking way too long for them to roll out with the option of what refrigerator they're gonna replace it with. I’ve been without a refrigerator for about a week and a half now. So, for the sump pump, it was awesome but for the refrigerator, it was not so good. It would be nicer to get through the process a little faster, especially from the point of getting it replaced to the point of giving the options especially with things like refrigerators.

The parts for my old washer weren't being made anymore. So when the water wasn’t draining from it, 2-10 gave me one replacement, which I was satisfied with. However, I wish they weren't so expensive. Their yearly fee is $600.

My heat went out. When I submitted this claim, it was good. 2-10 had someone out that day. The technician had to replace a fan. We ended up waiting about three and a half weeks because there were a lot of issues with the company. 2-10 should make sure their contractor's address is correct to send parts.

The water heater broke on Friday before Christmas, and the 2-10 warranty contract people could not come out until Christmas eve. That was the earliest that these companies said they could come out. We have five people in the house and there’s no way we could do without hot water for that amount of time. So, 2-10 told me I could go and find an outside contractor, and that was what I did. The contractor came out that day, and we’ve had no problems with the heater. They were very professional, but they were not one of 2-10's contractors. Therefore, I was told that I had to pay more. The service was $1,587 and I ended up having to pay the difference between 838 in that. That was more than what I expected.

The contractors have been great. They were very professional. The vacuum guy was really great. I spoke with people in his office too, and all of them were really nice and professional. They were very willing to help whenever we needed it.

I've had 2-10 for going on 4 years now, and so far, it’s been easy to file a claim. It’s not like pull-and-tease. When something goes wrong and need to be taken care of, I can actually work with them. I submit claims online and the process is quick. They did a good job on the website so it’s pretty self-explanatory. The only part that’s really a pain, and it’s probably with all warranties, is I’m only calling them when something is wrong and so that means that we’re down something. And a lot of times, it takes over a week to get a response where I actually get somebody on site.

2-10 provided what I was looking for. I had a claim for my air conditioner/heating system and the contractors that were sent were ones who have been out before. They were excellent. They explained to me everything that they were looking at, and they showed me the various tests they did on the unit to determine the status of it, and they explained to me several different options of what they could do. So, they were very knowledgeable and they kept me apprised of what they were doing. I've had good experiences with 2-10 when I've had an issue. Hopefully, I don’t have any more issues, but they’ve always been very helpful with me when I've had them.

My wife called 2-10 and submitted a claim for our condenser unit. We had our own technician and were reimbursed for a portion of the cost. However, we had tried doing other claims and were denied.

I submitted a claim to 2-10 and they handled it beautifully. The home warranty was something that our Realtor had asked for. We had just moved into the house a couple days into June, and the owner of the house had bought the home warranty through 2-10. David and I thought that was nice. Normally, whatever happens, happen three weeks after it expires, or it’s not covered. That’s how it always works with the appliances but in this case, I was really surprised because they had taken good care of the house.

The dishwasher was washing but it wasn't drying. 2-10's contractor came to work on it two weeks ago. They had to order a part and they said the part would be delivered within two weeks. But they're still not back, so the dishwasher is still broken. It has been three total weeks since the appliance guy first got there. So, I'm now in limbo. The guys who came out were nice. They came out there twice. The first guy that came out assessed what was wrong, so you'd think he'd go ahead and order the part. The second guy came out a week later thinking he had all the parts, but he didn't. Apparently, the first guy that came out did not assess the problem efficiently, so the second guy found it and they just postponed me three weeks. Hopefully, they bring the right parts this time. As far as 2-10, they've been very nice and they seem to get right on things. It's just that the contractors that they hire are not efficient. They don't get things done like you would think.

Right after I submit a claim to 2-10, I get an email that tells me that an appointment would be scheduled within 24 hours. Then the appointment is usually scheduled within three to five days. For the concrete-encased, I knowingly chose to do it out of network because I had a plumber there on site and I didn’t wanna wait. The reimbursement process was good and I got my check in the mail. Overall, my experience with 2-10 has been good.

My agent also has 2-10 and swears by them. He said that they have always been good work for him. He’s a real estate agent, so I’m assuming he also recommended 2-10 to other clients. My experience has been up and down though. I bought a new house and had a home inspection done. From day one, when I got into the house, I started having small, nagging issues here and there. The HVAC was the major issue. At the very beginning, it has been tough because 2-10 contracts out a lot of their work. And because the contractor does a lot the work, I don’t know what kind of QA is done on it.

When I called 2-10 for my refrigerator, the worker came right away, but they didn't work very well. They work very slowly. And when I called, they said they were waiting for parts, but it was too long. I’m not very happy with the experience. 2-10 should work with a different contractor. Other than that, I’m very satisfied with them right now.

Our water heater was leaking from the bottom. I submitted a claim to 2-10 and my experience with them was good. Within 24 to 48 hours, they sent me an email with the vendor that they were gonna use. And the vendor contacted me within 24 hours, and then the vendor came out within two days. The overall experience with the vendor was good. They kept in contact. They had to come back a week later and they replaced the entire water heater. They did a great job.

Our heating system claim with 2-10 went fine. The technician that came out was great. It was the same guy I had last time. He was really nice. The system just needed a part and he fixed it quickly, and everything is fine now. Their claims process has been really easy. I just called and then they called me within two hours or less. And then they asked what time I was gonna be home so they could be there. I told them and they came on time.

The water heater started leaking water from the bottom, so I called 2-10 and the technicians that came out to service it were good. They had to come back and the whole water heater was replaced. The experience was fast.

We purchased a home in June 2019. The previous homeowners paid for a supreme package with this company. We never received any information regarding the warranty. We didn't realize we had a warranty until a lady called us and asked us if we received our welcome packet. We advised her we didn't and asked to have one sent. We never received any paperwork and our calls weren't returned. I called today after finding the one email we received with minimal information. I wanted to have our freezer serviced but found out we didn't call them to report we had other appliances within 30 days so we aren't covered. We didn't know to report anything because we never received documentation. We still have no idea what we're covered for and our freezer is not working. I'm very disappointed that the error is clearly on the company's side but they won't assist.

2-10 was recommended to me by my Realtor. As far as 2-10’s concerned, everything was good on their side. The first contractor, on the other hand, was a little shady. We set up an appointment, and then the guy completely forgot about it after he had me text him to remind him. The second guy was nice and knowledgeable. He was from Sears. He showed up, knew what he was doing, and got the parts ordered. He was on the phone for a while holding for 2-10 to give their approval. I was really surprised because 2-10 was paying for the parts, which was like $11 less than a new refrigerator.

When I first bought the house, they had said that the water heater was really rusty and old and needed looking at soon. I then forgot about it. I'm on an upper unit and my water heater is above my head, up in the attic, which is an odd place for it. When I went to a homeowner's meeting a couple of months ago, several other homeowners were talking about their bad experiences with their water heater leaking all over their unit and thousands of dollars in damage. I thought I better get mine looked at.

I was using multiple home warranties and 2-10 is the best I have used in about five years. Submitting a claim has been fairly easy. I had a water heater that wasn't working properly. I called and spoke to a rep. They've been great. They told me I'd be hearing from the contractors in less than 24 hours. I ended up hearing from them much sooner and they got out almost the next day. It was a fantastic experience with the contractors. Everything was great. They communicated well and they got it in a timely manner and I was happy with the completed job. It's working properly now.

I've had 2-10 for four years now when we signed the mortgage papers and moved in. When filing claims, I call 2-10 on the 800 number, give them the particulars, then they'll send somebody out of their choosing to determine the validity of the claim. The contractors they send out are phenomenal. Every time somebody's been out here, it was top-notch. They look for as many solutions as they can find that will be the most effective, not just replacing or taking something. All of them that came in here looked around to see if there were any other potential issues. Not necessarily generating business for themselves, but they were trying to make sure that we didn't have any problems that we couldn't anticipate, or they saw something that my naked uneducated eye wouldn't see.

With 2-10, I prefer to submit my claims online. Their process is pretty easy but then I always follow up after I submit because I had an issue in the past wherein they sent my claim to a contractor and that contractor never reached out to me. The very first experience I had with them in getting a tech to repair a pipe was not very good. They never followed up and I had to call them. When I did, they told me they didn't see my claim and that was after two weeks of filing my claim with 2-10. When the contractor came, the techs told me that they don't have a certain part so they would have to come out when they got it. The issue was just a pipe. It wasn't anything major nor was it a specialty item. For another week, the water was shut off. Moreover, I don't think the contractor really looked into the situation as the pipe is still leaking.

I’m not happy with the service of 2-10. Every time I call, whatever I request, it’s not covered by them. And then the other day, I had a request on my heating system. I’m paying $100 every month and they said 2-10 only covers about $730, and out-of-pocket, I have to pay 1,000. What I pay out-of-pocket on top of my monthly payment is more than what the warranty covers. For the past four years, it was the second request I had. If I add up all the 100 that I paid already monthly, I could save more. And I just could get part of it for the whole furnace to get it replaced. Then what’s the point if I have to pay monthly and I have to pay more out-of-pocket? I don’t see any point of having the warranty. I’m about to cancel it. I just didn’t have time to cancel it, but I will.

When I had a claim, the contractor was good. He was there on time. He took care of it. He was pretty professional. My experience has been good. The only thing is I wish I knew the kind of deductibles we should pay. Nowhere the limitations are mentioned in the contract. Suddenly, it was put up. They said they would replace it with a similar model. But then contractor comes up with his own model and they replaced with a different model. They never told us that we have to pay something out of pocket. Those are the kind of hidden costs never explicitly explained anywhere in the contract. I tried to go over it but never found anything anywhere.

I had one company come in for 2-10 for my toilet but then they were not good. They were not doing what they should do. If I'm paying a service fee of $100-plus every time to 2-10, there is no reason for a contractor to take my money without fixing my problem. Another company came in and the problem was corrected. I'm going through the same thing with 2-10 and my HVAC. A guy came out saying he did something but then my heat is still not doing what it should do. I left that contractor three messages throughout that day on mobile but the tech didn't call me back.

The heating system wasn’t blowing hot air, so I called 2-10. Everything was over automated system, and then they gave me the information to the individual that was gonna come out. I contacted them and we got the repair scheduled. I've had 2-10 policy since ‘17 and so far, everything was great. I did run into one issue last year when my AC completely went out and it needed a whole new system. It was hot in my house, so on multiple days I had to go stay elsewhere. I couldn't even sleep in my own home just because it didn't get approved in a timely manner, and it took three weeks. And in places like Arizona, it is definitely hot so it’s crucial. The last contractor that came out for the heating system was great. The one that came out last year for the AC sounded great, but he’s now out of business for some reason.

The technicians who helped me were wonderful. They tried to fix the washer and it wasn’t repairable. 2-10 was timely and accurate, and the contract employees were punctual and professional. It's just that the routing of the initial call was a little bit time-consuming.

Despite being covered under a "Supreme" warranty I have now been without a working heating system for 26 days. Service Request ** was opened on 12/19/19. 2-10 dispatched a contractor to diagnose the system and the diagnosis was that the unit was beyond repair and needed to be replaced. 2-10 then dispatched a 2nd contractor who came to the same conclusion. The unit needs to be repaired. It was at this time that 2-10 went rather silent regarding the status of our service request leaving my wife and I to drive this for them.

I have two different heaters and both of them were not working at the start of the winter. 2-10 handled it fine. The company that fixed both of them has been out to my house many times and they’re great. All of the contractors 2-10 has sent out have been really good, except for the guy who was working on my refrigerator a little over a year ago. He kept coming out over and over again. He wasn't submitting the invoices in a timely manner to 2-10. By the time he submitted all of them and they looked at it, they finally agreed just to replace the refrigerator. I lost about $1,200 of value because everything he was billing them came out of the replacement cost of the refrigerator. There was a $2,500 cap on replacing it and he ate up $1,200 of that because he wasn’t sending them the invoices. 2-10 said there wasn’t anything they could do. I talked to one manager and he said he would call me back but he never did.

It’s easy to submit claims with 2-10, but I wish they would have a better tier system. With almost all claims and with a majority of things, the top that they will do is 500, which doesn’t nearly cover any kind of claim. However, they handled my water heater claim fairly well. They also helped me with a leaking window, a smell in my laundry room and several things with my air conditioner. And when I had a leak in a pipe in-between the walls downstairs, the people that they set up came out and set up all kinds of equipment in the middle of the night to dry it out. Although I had to replace the pad underneath, the carpet was saved because they came out so quickly.

It took a little long to get the part, but other than that, everything went well. I'm the property manager so I have used the tech before, and I actually request him because he's wonderful. Things are slow when it comes to HVAC, but normally everything is good and fast if it's plumbing.

The cooling systems weren't working in the refrigerator and the freezer stopped working so it didn't make ice. We called 2-10 quickly, which was the day after. The first contractor they sent out came out but he wouldn't submit the report to 2-10 for some reason. He dragged his feet for three or four days so it dragged the whole thing out by an extra week or a week and a half. 2-10 had to find a new contractor, send them out and then do the whole process again. The compressor had to be replaced and since then, everything has been great. I also called 2-10 about our garage door and they said they were gonna have a contractor call us. They never called us in three days. I called 2-10 back to see what was going on. I work 14 hours a day so it was hard for me to keep calling back in all the time and I had to keep doing that. 2-10’s process was a little inefficient at times, but in the end, they got it fixed. It just took a while longer to finish it.

The water heater leaked and wasn't heating. It needed to be replaced because it was old. I called 2-10 and the agent was very pleasant. Then when I talked to the one gentleman, he asked if there would be someone who would be in the place with cash upfront. It was red flag and I quickly looked the company up and got what their reference was then I told 2-10 that I didn't want them. That was the one thing I didn't like about it. 2-10 didn't have the contractor's referral information, ratings, and if that was a Better Business Bureau rating. 2-10 should know who they're recommending and sending. If I was gonna tell a company, I wouldn’t want to have a company in one's home that I would not have in my home. But overall, 2-10 handled the claim very well.

Submitting my claim was relatively easy and interacting with the representative was very pleasant. I was a little concerned with the contractor though. When I called 2-10 to give them the reason I needed somebody to take a look at the issue, the contractor did not seem to put in much effort. He just kinda listened. I told him the same thing that I told the representative of 2-10 on the phone. He nodded his head, took some pictures and said that they'd contact 2-10 about getting a replacement. He was there for three minutes at most. Then we went through the buyout process.

One out of the two ladies the ladies that work in the office, who were at the forefront, picking up the calls and answering questions, was exceptional. I strongly recommend and appreciate her for helping me out and expediting the service where it should be. She went out of her way to follow up and I strongly felt that she did a whole lot of good, that she didn't have to. She far exceeded her level of service.

When I bought the house, I got 2-10 and I’ve had it for 20 something years. I call in and I usually get results right away. So far, I have had great people and I get top quality work.

I have had the 2-10 policy for less than six months and this is my first experience with a home warranty so I was very leery. The dryer went out so I called, and they handled the claim much better than I expected. They had somebody out the next day, and the serviceman was really nice. He ordered a part and then came back within four days, but the part still didn't do it. He let us know that it was the motor and so 2-10 called me and said it would take maybe two or three days as they would investigate to see if they could get a motor.

The gentleman that came out to check the dishwasher was fine. We’ve had no problems with him at all. He ordered the parts but the dishwasher quit working before he could put the parts in. I then called back and they said they would send the money to get another one. We got the check and we’re in the process of getting a new dishwasher. I’ve got another issue which is about my gas fireplace. I gotta call 2-10 and see if it’s covered.

2-10 has been doing a good job. We got an inspection on our house and it was noted that the sump pump wasn't working. We filed a claim to 2-10 and their contractor came to fix it. They replaced the whole thing with a unit in their truck. Since then, the replacement has been working well.

2-10 did escalate this internally and I received a call from a manager. They covered the repair, the furnace has been fixed, and I am satisfied.

Submitting claims is very, very easy. I do it over the phone and the reps are not rude. Also, the contractors are very professional. The water heater was leaking and we were told that it was beyond repair, and they replaced it. It all went very smoothly, so we were very satisfied.

I bought the house in September and the previous owner purchased 2-10 because the water heater was about 15 years old. Then when we moved in in December, the heat wasn’t working. I called 2-10 and they sent somebody out, which took a little bit. There was an issue with the heat exchange and they had to order a part. But they got the wrong part. Finally, when they got the right part, it was put in.

It took a day for the technician to come after I called 2-10 to submit my claim for the AC unit. He was on time and professional but not knowledgeable. We didn’t feel like he knew what the problem was and he didn’t. He was the nicest guy ever but I had to call 2-10 and ask for a second one. They repaired the AC unit with a new part in the system and it wasn't working okay at first.

I have bought an older home, and the previous owners had the 2-10 warranty already on it. I've been doing most of my claims online and at first, the website was a little confusing because I wasn't sure with the breakdown of everything. But after that first time I did it, it was really easy. Usually, within 24 hours, I receive an email back that says that 2-10 has contacted a contractor and that they should be calling to make an appointment with me. Because I have an older home, some of the appliances in it are close to 20 years old. I have had a couple of different incidences since I've been under warranty, and I have had some great experiences with some and then some I have not. With our heating and air, the assigned contractor called me within 24 hours and said, "We will be there. We can even get you in today." They were fast and very efficient. Also, the first couple of people that were sent when our washing machine went out were very good.

The water wasn’t staying hot long. I made a claim with 2-10 online. They responded within 24 hours with a company. So, I was satisfied. I've had the coverage since May, and this is my third claim. The first one, my AC wasn’t working. And then I had an issue with my shower, and then the water heater. The claims process is really good. The only follow up I had was when they came out to do the water heater. There was like an access issue, so they told me to call 2-10. When I called, the appropriate department wasn’t open. So, that was the only snag I ran into. It was the same company that came out the last two times. They were fine.

My claim regarding the refrigerator was horrible. This ordeal started on the 20th of December, and my washer was not replaced until into January. No one came out for the first two weeks. And then, it was suggested by customer service that I find my own person. I had no idea that dispatch had to make that authorization, and that the individual that suggested it did not have the authorization to suggest that to me.

I heard about 2-10 at work. I was unhappy with my other company and so I switched all my policies over to try them out. I've been with them for three years now and their online system is easy. But if you have to call the claim in, sometimes you’re on hold a while. Their response time also could be quicker. They say the contractor has until the end of the next business day to reach out to the customer. But I think it should be within a shorter period of time, just like before noon that day, it should be that day.

2-10's policy is that they order their own parts regardless of what the situation is, regardless if it’s wintertime in the Midwest and you have kids in the house that have to take showers and baths. They don’t care. They told me I could do it on my own, but they didn’t give me any guarantee that the water heater I picked would be reimbursed for the full amount that I paid for it. I had to fuss and put comments online before 2-10 told me that they were gonna expedite the situation. But it wasn’t really expedited. It still took a week from the time when we contacted them to the time it got fixed. I had to boil water to take a shower. My kids had to go to my mother-in-law’s house to take a shower. It was horrible.

My water wasn’t heating up, and 2-10 had someone come and look at it. Apparently, it was leaking as well but it was at the age of replacement, so it was replaced. The tech who came out was on time every time, which is always favorable. He kept me in the know, so he did what he was supposed to do in the time that he was supposed to do it. Everything worked out as designed.

We put the claim in and they called us within a couple of hours. They were out the next day on Christmas eve, and the tech was able to install that day. I’ve only had to use it that one time, but they were super fast and the guy they sent out was great. He went above and beyond to help us out. Though originally, the woman I spoke to was pretty snotty. She said we had never used it before and she was telling me about things. I asked, “What happens if we need a new one?” She said, “Then I guess we’ll replace it.” And I was like, “You don’t have to get snotty.” She didn’t apologize. Other than that, everything was fine.

My water heater claim was fabulous. The guy was very polite and gave me a receipt. I was happy with him. However, I was very upset with the other company that was supposed to be doing the electrical plugs. The tech did not put the electrical plug in and never gave me a receipt for the $100 I gave. He was also supposed to check my garage door opener, but he did not do anything there. Also, there was one particular guy who came here who made some slurred remarks that he liked older women. It also was kinda hard to even get him outta here. Other than that, I was very pleased with 2-10. The guy who took my information was very nice and polite. I like 2-10 and I'm going to take them out again.

The fridge was not regulating the temperature properly. They sent someone from the local area and he was a super knowledgeable guy. He said the repair would be $2500 or to replace it would be $500, so we went with the replacement. It went well. 2-10 said either cash or they would send me a new one. I went with the cash option. Installing the new fridge has been doing great. It's cold. I’ve done a couple claims with 2-10 and they’ve done a great job.

We had Prillaman HVAC come out twice to fix our heater. The first time, they did the furnace replacement and hooked up the thermostat. They were very professional and did a good job. Unfortunately, they forgot to program the board with the new furnace to work with my air conditioner. I found that out because it was January and it as 60 degrees outside. I had a bunch of people come over and we needed to run the AC in January, which doesn't often happen. So we had to put in the extra claim to get them to come back down and finish programming the board. The technician came out and resolved the issue within an hour and a half.

I'm a realtor and we recommend 2-10 all the time. All our clients have been happy with them too. There was a leak and I called 2-10, and they came out and replaced the hot water heater. I had to pay more than the service fee because of some modifications, but submitting the claim was very easy.

Submitting claims with 2-10 is simple and straightforward. However, my water heater claim wasn’t a great experience, mainly because they only have one plumber in their network. Plumb Craft Services was the only company that could come out and with them being the only ones, they were not available for 48 hours. The water heater basically blew out in the back and my basement had flooded. I had to get Servpro in and do a lot of work on my home, which had more of a delay to the process. We didn’t have hot water for a few days and I had to shower at the gym and at work. It was painful just because of the one plumber. And when I tried to reach out to other plumbers that were outside of the network, 2-10 wouldn’t approve the amounts that they were charging because they were outside of the network. Other than that, 2-10 has been helpful. When we needed it, it has worked out.

2-10's website is easy to use and having their warranty is straightforward. I like that online, I can see the status of my claim and where it's at. We had a home warranty with another house that we had bought a while back and we always had to call in. For my furnace claim, I was able to put my claim at 6:00 AM instead of waiting till 8:00 when someone wakes up. But then, with every claim I've put in, the people they contract out ask if they could come in three or four days. If I called somebody on my own, they would tell me that they could be out the same day. With 2-10 it takes longer for a job to get completed.

A supervisor came first, looked at the situation and said the faucets were leaking, and that’s why I didn’t have any water coming out of them. Both of them needed to be replaced, so he was going to send contractors out to do it. One person came and he was very late, and he didn’t call me. I had to call them and say, “Where are you?” And he didn’t come for hours after he was supposed to. He also seemed sort of odd. His eyes were slightly bloodshot. He was polite, but he muttered to himself in the bathroom. He had to go back to Converse for a job, and I said, “That’s a long way to come.” That was apparently where he had to come from to get here. He remarked that it wasn’t the best plan for him to come here and then go back during traffic, ‘cause it was around 6:00 at night.

I’ve had two claims where one went well and the other one did not. The one with the HVAC system went fine while the hot water heater was not so good. The person that they tried to put me in contact with was an hour away from here. And it was gonna be several weeks before they could do anything with it, which obviously doesn’t work when you don’t have any water. So, they escalated it to emergency so that I could use someone locally, which obviously makes more sense than somebody an hour away.

The water heater went out and it leaked from the second floor down to the first floor so there were damages on that part. I also filed through 2-10 some busted pipes, but it was really simple. The only part that was frustrating was it took a while to get the parts approved and shipped. But I understand they have processes and certain type of inventory for replacement. Other than that, the experience was great. It took about a week for the parts to be approved and shipped. The company that 2-10 went with, All American Plumbing, was extremely professional and did great work. They were in and out in an hour and all their stuff was backed for 60 or 90 days. If anything would happen, they’d come out and repair everything for free or replace it, so they were extremely professional. I loved the people that I worked with online. 2-10 made it really easy, and they kept me in touch with the process and how things were going.

I call 2-10 when I submit a claim, so it's easy. I talk to one of the customer service reps and go through what happened. I had a unique experience in my claim with my front-end loader Whirlpool washer. The boards that control it, its computer circuit, had burned up. The washer was not gonna run anymore and it was gonna be $600 to $800 to replace those two boards, so it was better to go buy a new washing machine. This happened to me on a weekend, and I didn't realize that 2-10 covered my washing machine. I had already called my service in the area we live and that I didn't know whether 2-10 uses them or not. They came out and did their work. They were very good.

We use our own out-of-network contractor, and that works out fine with 2-10. We get a quote from the contractor and then he sends over the information. We call 2-10 and give them the information that he quoted us, exactly what was wrong with it and the parts and whatever is needed. And then they will let us know what they're gonna pay towards that and the maximum of a certain amount, and then the different claim number once we call in with the information and they approve it. And then, we go ahead and let him do the work after that. Our AC claim went well. And then they reimbursed us for a maximum amount. Our contractor charged us more, which was fine because we knew him and we just wanted to go with somebody that we knew. We've got tons of AC people in Florida and half of them probably are okay and the other half aren't. And I've heard horror stories so we just knew that this was a good one and we wanted to go with him.

I had to file a claim and had a service tech come out and look, at which time the service tech said the refrigerator was not fixable. He turned in the work order same day. The lady contacted me saying that I had two options once I received. One, I can wait for a replacement refrigerator or two, the option where whatever value the refrigerator is at, I’d take the check and purchase a new one. I then told her that I would take option two because it was right before Christmas and I couldn’t wait the three to five business days. So I went and purchased a refrigerator at that time. I just waited for the check to come in and I applied that towards my credit card.

It’s almost a year I've been with 2-10. It came with the purchase of the home. Some updates are needed, but it’s nothing they can control. I had a claim and it was kinda chaotic just because the secondary claim that I had was the same issue of the first claim that I had. First time, it didn’t work. The second time, when they got it working, it had a leak. They couldn’t fix it. I wanted to stick to the same manufacturer, Samsung, but they weren’t able to offer me that same make, or something comparable price-wise. So, I just said I would fix it myself, and they gave me a check. But the guy from 2-10 and that I talked to was really patient and he explained everything.

I've had 2-10 since 2017 until now. The first time I had to submit a claim was really difficult because they had a hold on my account for a payment declined, but after that it was good. I called them over the phone. And later on the contractor gave me a timeframe on when they would be out. The quality of their work has also been really good.

My friend told me about 2-10. I called in my claim the first time, and then did it online the last couple of times. The website is easy to use and then they just say that they will call, and will email later whenever the contractor called back. Sometimes they call call in one or two days, but I have a couple of times that it took three or four days, and I have to call 2-10 back and they change me to another contractor because sometimes they do not call.

We submitted a claim to 2-10 because the electric heating system was making a whole lot of noise outside and come to find out that the compressor was going out on it. The first time the technicians came out, they brought the wrong part. So, they had to reschedule it and bring the right part out. That was a recall, so it took them approximately three times to get it right. It took them about 30 days to get it straight. But so far, so good. They replaced the compressor and everything's working fine now.

Whenever the fan blower would come on, it would make an unusually loud noise and we were trying to figure out exactly what it was. So, it was going for three days before we filed the claim to 2-10. They sent out the contractor the next day. We found out there was a vendor submitted and then, he had to go back and order some parts, which took another three days. It turned out to be the furnace. We’ve had other claims in the past and this was as good, if not better than some of the others. We also had a gas stove issue and that was a similar situation. They came out, diagnosed it and had to order parts, They came back, repaired it and it’s working great.

Everything went fine with the electric heating system claim I had with 2-10 Home Buyers Warranty. Mark, the tech that they sent out, was good. He showed us what the problem was, exactly what happened, what went bad and what he gotta do. He did a great work. I’m proud of him. I've had 2-10 ever since we bought the home and it’s going on three years now. Their claims process has been okay. Whenever we need them, we understand that we gotta pay the $75, and then they send somebody out there and they get the job done. I was happy with that so I kept their service. I’m strongly satisfied with 2-10. They’re doing wonderfully and I’d be glad to send it to my friend.

My claim regarding the electric heating system went really well. The whole thing was done in a pretty expeditious manner between us coordinating with 2-10 and the contractor to get the job done. The contractor did a pretty good job. One piece of criticism I would level is just in coordinating to get them over here. We ran into some difficulty in communicating with them. There was a couple of times where we kinda had to bounce back and forth with actually getting a service tech out to do the job. Rather than reaching us through phone, they gave us a window one day. I think it was between 2:00 and 6:00.

We've had to use them twice and they're very, very fast. They take care of claims right away. For my electric cooktop claim, the contractor was here that week. They had to order the top but as soon as they came in, they put it out. It couldn't have gone any faster or nicer.

My claim for the refrigerator was a bit of a wait at first. The initial contractor that came out had a quote that was too high. So, another guy had to come out and do another quote. Once I got the second quote in, everything went smooth. The contractor said that the issue was the compressor which had gone bad. He was great and the refrigerator is working fine now. I'm very satisfied the most.

When I submitted a claim to 2-10 Home Buyers Warranty for my water heater it seemed that their rep has never encountered a heat pump water heater before. It was a little touch-and-go there as 2-10 said they weren't gonna pay for the claim. Afterward though, I spoke with another rep who was pleasant to deal with. They didn't have anybody in my area. So, they told me to pick my own contractor. Within an hour and a half, that contractor was at my house. Now, my water heater is working.

We just got this warranty, and didn't look at all of the fine print. Our garage door wasn't opening or closing and to get it fixed wasn't covered at all. In looking more in depth, I thought we had gotten a warranty for the house structurally but it is just for the appliances. When I looked at heating/airconditioning, the list of exclusions is mind numbing and they also have maximum amounts that they will pay for services. These people are scam artists with their fine print.

We recently moved in to our home and six weeks later, our gas hot water heater started to leak. Definitely not what we were expecting, but were so happy our home came with a home warranty built in to the deal. We called the warranty company to send out a technician from a local, 3rd party company. They came the next available day (we called on a Tuesday evening, the tech was out Thursday morning). They sent their quote to 2-10, and 2-10 rejected it under the pretense that "they could do it for less" if they ordered the parts themselves, and will only reimburse half the cost. It is the middle of January and they want us to wait over a week for a new hot water heater that they could get for cheaper, versus a 2-day wait if the contractor orders the water heater.

I’ve had my policy with 2-10 for two and a half years now. And I keep on renewing because, so far, the service has been good. I haven’t been disappointed. When I had a claim for my washer, I was satisfied with the way they handled that. My washer wasn't working and they sent out a contractor to come out. I only have one slight issue. I did the buyout option and I feel like I could’ve gotten more compensation for my washer. As far as the 498, I feel like it could’ve been at least $100 more.

I’ve renewed with 2-10 multiple times. The most recent was in June or July. I prefer to do my claims over the phone. Their customer service is okay. But I’m still waiting on an answer on one of my claims. It was the holiday season so I just have to be patient. When I had an issue with my refrigerator's ice maker, 2-10 sent out a contractor. The contractor looked at it, agreed that it was a problem, and submitted it to 2-10. I was told that the parts weren’t available to repair that so they offered me a buyout option or they would offer what would be an equivalent amount to repair the unit. Because my refrigerator is over 12 or 13 years old, it didn't make too much sense to put in that much money into repairing it. I understand that’s the policy, but unfortunately, it’s gonna cost me a whole lot more to replace one, which is what we’re gonna probably end up doing.

The first couple of claims with 2-10 were kinda shaky because we didn't like the company that was sent out to us. We had a claim for the AC and the first time we called, they sent Superior Heating & Cooling out. Their company is garbage and their techs were rude. But this last experience was good. It was for the electric heating system and the tech was good. We liked the company and all that. The tech figured out what it was and they ordered the part. The part came in a lot faster than we thought and he came out right away, put it in, and got it working. Everything’s good so far. Each time we call, if we gotta make the call, 2-10 has been on time and got us what we needed.

I met the contractor of 2-10 and he made the evaluation for our water heater. He had to order a new one and the next Monday he was back. He installed it within three or four hours. I've been over at the location where it is and the heater has been doing well. The contractor did a great job.

The heat pump would just shut off overnight. I would wake up and the house was cold, and I couldn’t get it restarted. I called 2-10 Home Buyers Warranty about it. It was an extended claim, but I called the initial time it happened. My experience in submitting a claim to them was good because it was just done online and automatically, they sent it to a contractor who scheduled it right away.

I bought my Daytona Beach condo in 2011, and it came with the year warranty. If my memory serves me right, I think it was 2-10 who they had. It was very good with 2-10. They fixed an issue. Whenever I call, they send someone out, and they take care of whatever problem.

I've called 2-10 in on several jobs and the only problem I ever had with them was about 3 years ago when we had a sewer line replaced. The people who did it failed to properly insert the end of the sewer line from our house into the city sewer line. It was done real shabbily and eventually, after 2 years, roots grew into it and we had to have Roto-Rooter come in and clean the mess up. It cost us like $3,800. Also, it was the day before Thanksgiving and we had sewage flowing out into our backyard. We have 3 dogs so I needed something done right away and they couldn't send us anybody. Nobody that they recommended was gonna be able to come until after Thanksgiving.

The washer needed to be fixed and I had to wait a little bit for someone to come in. We couldn’t find a contractor in my area in my zip code. And finally, we got somebody, but it was out of their control. We found out, we have to get a part, and that part is gonna take about two weeks to get in. And they offered me, “This is what it's gonna cost to fix the washer. If you want the money, go buy a new one.” And that’s what I did. I took the offer and I went and bought a new one.

With the current homeowners, there were some problems with the claim and there had to be some manual things done at 2-10. I did most of the work with it and I went through the online process. It started out on the seller’s side as it was a seller’s coverage, which defaulted for the seller because they were going to offer it to the buyer, and so it stood out there and ended there as the seller dealt with that. So, the claim was filed and I got a call from Neighborhood Plumbers, which is the contractor assigned. He went out and evaluated that it needs to be a new one, dealt with all of that and then it was put in. It was absolutely great.

2-10's service is prompt. It saves me a ton of money most of the time. But when a major appliance goes out, they usually have a limit of what they’ll pay towards the replacement. For instance, I just had a pool heater put in and they only gave me $1,000, and the whole thing cost $3,000. And when the refrigerator went out they came and fixed it about a dozen times, and then they said, “We’ll give you 100 bucks for your old refrigerator if you buy a new one.” But they came out and fixed it. I have a hot water issue now, and I’m waiting for somebody to call me and come by. It’s probably one of the two elements of that, because the heater is not as hot as it should be. But they seem to be responsive. Usually, I get a call within the same day. The contractor comes out within one or two days.

The previous owners of our house bought the 2-10 home warranty for us and our first claim was for the heating. I went online to submit and using the website was good. Someone came out the next day and he said that the problem was the heat pump. But then it ended up being a leak inside the air conditioner so it took three weeks for it to get fixed. We didn’t even get to live in our house and it was the whole month of December. 2-10 sent another guy out and he fixed it in 15 minutes. Then, we experienced a little bit more issues today as the heat stopped working, but then it started working again.

2-10 was relatively quick in getting someone out to fix our electric heating system. It took them about four days. The contractor worked quickly and quietly. The heater is more than 20 years old and this is the third time that it has gone out. It clearly needs to be replaced, but they are just gonna keep putting Band-Aids on things, which is a bit disheartening. It would be nice if they would just call a spade a spade and replace the whole unit. But for now, we have heat.

Our recent claim experience with 2-10 was good. The only disappointing part was I didn't have the overall extended coverage. But, they gave the $1,000 payout and the payout was in a timely fashion. But from a standpoint of the information being passed down to the vendor or to the contractor and getting them to respond on time, I could've had a better experience with that over the last year. Also, at the end of the day, it's inconvenient for me when the vendors are not calling me in the timeframe that 2-10 said they would.