2-10 Home Buyers Warranty Reviews

I'm thankful the issue was resolved, but I was very unhappy with the timing of everything. I upgraded to the supreme coverage in order to avoid the same issue.

We’ve always felt safer having 2-10. But they could improve on the time that you wait on the telephone to speak to somebody, and the repetitiveness every time you transfer to somebody else. There’s never one person that can make a decision. They always have to refer back to someone else. Every single time I phone them, I’m on hold for probably an hour. The process is awful. Some of the techs have been rude. We had a claim three years ago and the contractor was unhelpful. They were overly defensive about the claim that we’ve made. We had quite a bad time with them. But this last year, the techs have been polite.

2-10 has made our lives a lot easier. I usually make claims online and the website is good. I was given a time frame of 24 hours for my claim and it was met. My refrigerator issue led a full part replacement, and my husband was pleased with the service.

The heating claim that I submitted to 2-10 went very well. The lady who dealt with me, kept me informed with everything that was happening. She didn't have a magic wand to make their system conform to me but she kept me informed about how it works. The customer service rep was a sweet young lady. She made the whole process go easier. My wife wanted everything to go faster but I knew it was a rare occasion for 2-10 to replace a gas furnace. Instead, 2-10 would temporarily repair it. We had to get a second opinion made as to whether the two heat exchangers we had were really irreplaceable or too expensive to replace. They helped us buy a couple of temporary heaters and we made it through a couple of weeks until we got all the approvals. The new gas furnace they put in has been working well. We are very pleased and I'm a believer in 2-10. They have kept me happy.

When I reported the refrigerator to 2-10, the tech came the second day. The service was very nice. They told me that it was not working anymore so they send me the check and it was okay. The only problem I had with 2-10 was when I called last year for the AC, they said nobody could go after 8 or 10 days. So that day I called another office for the service because it was too hot. It was summer and I cannot wait that long. I didn’t like that claim. It took too long to come to fix the problem. But the people at 2-10 were okay. They were good.

I bought my place and 2-10 was purchased by the seller. I call the warranty company for my claims and their customer service has been very good. When I made a claim for my heating system, that was handled very well. They sent someone out quickly. The contractor called me right away and we set a time. He came out and was very nice. He explained everything really well. He had to submit his report to 2-10 then they had to order an entire furnace. I told people at work about how great 2-10 is and some of them are thinking of calling and signing up.

The drainage pipe that picks the waste out to the city street line was cracked. So originally, I had the contractor snake out the pipe. But rather than the snake going from the house area to the street, it kinda diverted off. The snake veered to the right and kinda stopped, and that’s how we found out there was a leak. The contractor did excellent work and I was very satisfied with the time frame that was given to me. They were very good. 2-10 was very responsive and handled it pretty immediately. Everything was perfect.

I filed a few different claims over the year when we had 2-10 Home Buyers Warranty. And I did renew with them. However, for every single service item I called in for, I had to go find my own vendor. They didn't have a vendor to give me. They just don't have enough partners in this area and we're a smaller town. But then, I get to pick who I wanna use. But when I turned in my receipt on one of the items, they said that I wasn't approved for going out of network and that they were only gonna reimburse me whatever their contract rate was versus what I got charged. So, I had to go back and forth with them on that, which was more work on my side of life. I had to show them that they told me to go out of network and they eventually did go ahead and reimbursed me after much discussion and work on my part. I got my item fixed but they didn't wanna pay me back in full. So, that was a little frustrating.

I usually call 2-10 instead of going on the internet, and I’ve had excellent service from the representatives. And the people that they send out are very high quality. The furnace broke down and the fellow came in and took the serial numbers that he had to do to report to 2-10, and the furnace was ordered. He got it on a Wednesday and then on Thursday he installed it. I was very pleased. Another part had to be custom made to go on top of the furnace, they did that and installed it, and it was perfect.

I called in and made a claim with 2-10 for our AC that stopped working. That was not handled well at all. It still has not been resolved. 2-10 never sent us any paperwork since we ordered our warranty. We still don't have anything in regards to this warranty. We've never received information in the mail saying that, "Here's your warranty. Here's who you call. Here's this. Here's that."

The first technicians that came out called the refrigerator “El Garbage”, and unfortunately, I can’t disagree with him at this point. I was offended, but he probably saw that the refrigerator was not in a good place. The second person that came was awesome. He took everything out and he was able to open the back of the refrigerator. I had the same person for the third and the fourth visits. On the third visit, he said that the problem was the motherboard, and that he could feel that the pipe was hot up at the top so nothing was going up top. He replaced the motherboard, and he said it would take 24 hours for the refrigerator to cool off. But it is still not working.

The power board for my dishwasher stopped working. I submitted a claim to 2-10 online and it was a very easy process. They called me the same day. Everything went well and from the moment the guy came to the house and looked at my dishwasher, it didn’t take very long. I was more than happy with everything from the beginning to the end.

My recent claim with 2-10 was horrible. The contractor came the next morning after I filed the claim to pull a sticker off of my water heater so he could then get in touch with 2-10 and get the replacement ordered. On Wednesday he contacted my husband by text at about 10:45. And he told my husband that he had the water heater and that he was gonna stop for lunch and he would be there after lunch. He didn’t show up until 5:30 and showed up drunk. My husband is a cancer survivor who went through chemo and has lost his sense of smell so he didn’t smell the alcohol on the man when he came into the house.

The microwave kept tripping the circuit breaker in the garage every time I turn it on. Then as soon as I press the button, it wouldn't even come on anymore. So I filed a claim with 2-10 Home Buyers Warranty. They reached out to the contractor that they worked with. It took a while for the contractor to reach me but 2-10 did follow up within a day and a half to ask me if the contractor contacted me. I let them know they didn't, they reached out to the contractor for me and then the contractor finally called me. The service was great. They repaired the microwave and it worked that day. The next morning, the microwave started doing the same exact issue again. At that point, they had to order a part and they decided to rebuild the entire microwave. So, that took another two weeks before they got the part in and then came back out again. It's been working fine so far. 2-10 is really good.

The water heater claim was leaking and there was sediment coming out of the pressure relief valve, and it just got worse and worse. At that point, we had to turn it off because water was coming into the house. The 2-10 contractor came and acted quickly, and they got it done. But they couldn’t repair it because the water out here is full of sediments of scale, so it was really terrible. It took almost a week to get it resolved because they had to come out here, send in the report, and they had to buy it from a local vendor out here, so that took a little while for them. And then they scheduled it. It would've been four days, but the plumbers couldn't get it scheduled that quick. The minute it was available to buy, they had other appointments. So, that was the only delay, but they were good. I've had 2-10 for five years. I’ve had a couple things repaired, and I asked all the plumbers and they always say 2-10’s the best.

We submitted a claim to 2-10 Home Buyers Warranty for the refrigerator that fried. It didn't work at all. We normally get an email saying to expect the contractors within 24 hours. But we put the claim in on a Saturday, so we had to wait for the contractor to come out until Monday. The contractors that came out were all very nice. They looked at the refrigerator and made a determination that it was beyond repair. We received a payment from 2-10, and we're just waiting on the refrigerator to come in. We had our closing on December 2nd and as our first claim, we were very happy with the experience.

The contractor that came out for the water heater did an okay job. When we got through, I said, “I need to give you a check for $75.” He said, “No, I don’t do warranty.” I called 2-10 and then they talked for half an hour and he said he’s never done it. They never gave me a reason for it. I ended up having to pay him and then wait for two weeks to get reimbursed for the $900 cost. I've been with 2-10 for two years. I’ve only used it twice, so far. Being retired and on a fixed income, it was $954 out of pocket that I wasn’t expecting, so that was an inconvenience. Otherwise, I have no complaints except for the renewal that's about to double for this year that’s coming up. It was $500 and some a year last year, and this year they were saying it was $900. I called them about that and they said, “Just wait ‘til it gets closer to renewal time and they’ll lower the price.” So, we’ll have to see when it gets much closer and it expires on the 28th of February.

Aire Serv comes and they service my heating and the central air every spring and every fall. 2-10 usually sends them because I request them. They're taking care of it and cleaning it. They know about the unit. We had a problem with the heating system the year before last year and they fixed it. Then we had to stay out of the home for eight months last year because of the hurricane and when we got back this year, the heating system was doing the same thing that it was doing a year before that that was fixed. They fixed it again and it’s heating now. This is the first cold day we’ve had in about two weeks. It was cold outside this morning and it was nice and warm in here.

I had a water heater problem and it took a day for someone to come out. Though 2-10 covered it, I was dissatisfied as I had to put the replacement in myself.

The top oven of the double oven stopped working. I could turn it on, but it wouldn’t heat. Then the bottom one started not heating up to the right temperature and everything took twice as long to cook. So, I called 2-10. The guy looked at it and said, “These are probably the five things that are wrong with it, but I need to replace the control board before I figure out anything else.” So, he submitted that all to 2-10. Then they called and said how much those were gonna cost. They could repair it or give me a check for a new oven. I chose the check.

I had water in my basement and the sump pump wasn’t working. The guy came out, got permission on the spot to fix it, and I have a dry basement once again. I’ve been with 2-10 for about two years and my other claims have had varying degrees of satisfaction. Some are taking longer than others to get resolved. My oven crapped out on me before and the holdup is on me now. I need to make a decision on whether I take the replacement or the money. Then, my refrigerator stopped working and it has been taking way too long for them to roll out with the option of what refrigerator they're gonna replace it with. I’ve been without a refrigerator for about a week and a half now. So, for the sump pump, it was awesome but for the refrigerator, it was not so good. It would be nicer to get through the process a little faster, especially from the point of getting it replaced to the point of giving the options especially with things like refrigerators.

The parts for my old washer weren't being made anymore. So when the water wasn’t draining from it, 2-10 gave me one replacement, which I was satisfied with. However, I wish they weren't so expensive. Their yearly fee is $600.

My heat went out. When I submitted this claim, it was good. 2-10 had someone out that day. The technician had to replace a fan. We ended up waiting about three and a half weeks because there were a lot of issues with the company. 2-10 should make sure their contractor's address is correct to send parts.

The water heater broke on Friday before Christmas, and the 2-10 warranty contract people could not come out until Christmas eve. That was the earliest that these companies said they could come out. We have five people in the house and there’s no way we could do without hot water for that amount of time. So, 2-10 told me I could go and find an outside contractor, and that was what I did. The contractor came out that day, and we’ve had no problems with the heater. They were very professional, but they were not one of 2-10's contractors. Therefore, I was told that I had to pay more. The service was $1,587 and I ended up having to pay the difference between 838 in that. That was more than what I expected.

The contractors have been great. They were very professional. The vacuum guy was really great. I spoke with people in his office too, and all of them were really nice and professional. They were very willing to help whenever we needed it.

I've had 2-10 for going on 4 years now, and so far, it’s been easy to file a claim. It’s not like pull-and-tease. When something goes wrong and need to be taken care of, I can actually work with them. I submit claims online and the process is quick. They did a good job on the website so it’s pretty self-explanatory. The only part that’s really a pain, and it’s probably with all warranties, is I’m only calling them when something is wrong and so that means that we’re down something. And a lot of times, it takes over a week to get a response where I actually get somebody on site.

2-10 provided what I was looking for. I had a claim for my air conditioner/heating system and the contractors that were sent were ones who have been out before. They were excellent. They explained to me everything that they were looking at, and they showed me the various tests they did on the unit to determine the status of it, and they explained to me several different options of what they could do. So, they were very knowledgeable and they kept me apprised of what they were doing. I've had good experiences with 2-10 when I've had an issue. Hopefully, I don’t have any more issues, but they’ve always been very helpful with me when I've had them.

My wife called 2-10 and submitted a claim for our condenser unit. We had our own technician and were reimbursed for a portion of the cost. However, we had tried doing other claims and were denied.

I submitted a claim to 2-10 and they handled it beautifully. The home warranty was something that our Realtor had asked for. We had just moved into the house a couple days into June, and the owner of the house had bought the home warranty through 2-10. David and I thought that was nice. Normally, whatever happens, happen three weeks after it expires, or it’s not covered. That’s how it always works with the appliances but in this case, I was really surprised because they had taken good care of the house.

The dishwasher was washing but it wasn't drying. 2-10's contractor came to work on it two weeks ago. They had to order a part and they said the part would be delivered within two weeks. But they're still not back, so the dishwasher is still broken. It has been three total weeks since the appliance guy first got there. So, I'm now in limbo. The guys who came out were nice. They came out there twice. The first guy that came out assessed what was wrong, so you'd think he'd go ahead and order the part. The second guy came out a week later thinking he had all the parts, but he didn't. Apparently, the first guy that came out did not assess the problem efficiently, so the second guy found it and they just postponed me three weeks. Hopefully, they bring the right parts this time. As far as 2-10, they've been very nice and they seem to get right on things. It's just that the contractors that they hire are not efficient. They don't get things done like you would think.

Right after I submit a claim to 2-10, I get an email that tells me that an appointment would be scheduled within 24 hours. Then the appointment is usually scheduled within three to five days. For the concrete-encased, I knowingly chose to do it out of network because I had a plumber there on site and I didn’t wanna wait. The reimbursement process was good and I got my check in the mail. Overall, my experience with 2-10 has been good.

My agent also has 2-10 and swears by them. He said that they have always been good work for him. He’s a real estate agent, so I’m assuming he also recommended 2-10 to other clients. My experience has been up and down though. I bought a new house and had a home inspection done. From day one, when I got into the house, I started having small, nagging issues here and there. The HVAC was the major issue. At the very beginning, it has been tough because 2-10 contracts out a lot of their work. And because the contractor does a lot the work, I don’t know what kind of QA is done on it.

When I called 2-10 for my refrigerator, the worker came right away, but they didn't work very well. They work very slowly. And when I called, they said they were waiting for parts, but it was too long. I’m not very happy with the experience. 2-10 should work with a different contractor. Other than that, I’m very satisfied with them right now.

Our water heater was leaking from the bottom. I submitted a claim to 2-10 and my experience with them was good. Within 24 to 48 hours, they sent me an email with the vendor that they were gonna use. And the vendor contacted me within 24 hours, and then the vendor came out within two days. The overall experience with the vendor was good. They kept in contact. They had to come back a week later and they replaced the entire water heater. They did a great job.

Our heating system claim with 2-10 went fine. The technician that came out was great. It was the same guy I had last time. He was really nice. The system just needed a part and he fixed it quickly, and everything is fine now. Their claims process has been really easy. I just called and then they called me within two hours or less. And then they asked what time I was gonna be home so they could be there. I told them and they came on time.

The water heater started leaking water from the bottom, so I called 2-10 and the technicians that came out to service it were good. They had to come back and the whole water heater was replaced. The experience was fast.

We purchased a home in June 2019. The previous homeowners paid for a supreme package with this company. We never received any information regarding the warranty. We didn't realize we had a warranty until a lady called us and asked us if we received our welcome packet. We advised her we didn't and asked to have one sent. We never received any paperwork and our calls weren't returned. I called today after finding the one email we received with minimal information. I wanted to have our freezer serviced but found out we didn't call them to report we had other appliances within 30 days so we aren't covered. We didn't know to report anything because we never received documentation. We still have no idea what we're covered for and our freezer is not working. I'm very disappointed that the error is clearly on the company's side but they won't assist.

2-10 was recommended to me by my Realtor. As far as 2-10’s concerned, everything was good on their side. The first contractor, on the other hand, was a little shady. We set up an appointment, and then the guy completely forgot about it after he had me text him to remind him. The second guy was nice and knowledgeable. He was from Sears. He showed up, knew what he was doing, and got the parts ordered. He was on the phone for a while holding for 2-10 to give their approval. I was really surprised because 2-10 was paying for the parts, which was like $11 less than a new refrigerator.

When I first bought the house, they had said that the water heater was really rusty and old and needed looking at soon. I then forgot about it. I'm on an upper unit and my water heater is above my head, up in the attic, which is an odd place for it. When I went to a homeowner's meeting a couple of months ago, several other homeowners were talking about their bad experiences with their water heater leaking all over their unit and thousands of dollars in damage. I thought I better get mine looked at.

I was using multiple home warranties and 2-10 is the best I have used in about five years. Submitting a claim has been fairly easy. I had a water heater that wasn't working properly. I called and spoke to a rep. They've been great. They told me I'd be hearing from the contractors in less than 24 hours. I ended up hearing from them much sooner and they got out almost the next day. It was a fantastic experience with the contractors. Everything was great. They communicated well and they got it in a timely manner and I was happy with the completed job. It's working properly now.

I've had 2-10 for four years now when we signed the mortgage papers and moved in. When filing claims, I call 2-10 on the 800 number, give them the particulars, then they'll send somebody out of their choosing to determine the validity of the claim. The contractors they send out are phenomenal. Every time somebody's been out here, it was top-notch. They look for as many solutions as they can find that will be the most effective, not just replacing or taking something. All of them that came in here looked around to see if there were any other potential issues. Not necessarily generating business for themselves, but they were trying to make sure that we didn't have any problems that we couldn't anticipate, or they saw something that my naked uneducated eye wouldn't see.

With 2-10, I prefer to submit my claims online. Their process is pretty easy but then I always follow up after I submit because I had an issue in the past wherein they sent my claim to a contractor and that contractor never reached out to me. The very first experience I had with them in getting a tech to repair a pipe was not very good. They never followed up and I had to call them. When I did, they told me they didn't see my claim and that was after two weeks of filing my claim with 2-10. When the contractor came, the techs told me that they don't have a certain part so they would have to come out when they got it. The issue was just a pipe. It wasn't anything major nor was it a specialty item. For another week, the water was shut off. Moreover, I don't think the contractor really looked into the situation as the pipe is still leaking.

I’m not happy with the service of 2-10. Every time I call, whatever I request, it’s not covered by them. And then the other day, I had a request on my heating system. I’m paying $100 every month and they said 2-10 only covers about $730, and out-of-pocket, I have to pay 1,000. What I pay out-of-pocket on top of my monthly payment is more than what the warranty covers. For the past four years, it was the second request I had. If I add up all the 100 that I paid already monthly, I could save more. And I just could get part of it for the whole furnace to get it replaced. Then what’s the point if I have to pay monthly and I have to pay more out-of-pocket? I don’t see any point of having the warranty. I’m about to cancel it. I just didn’t have time to cancel it, but I will.

When I had a claim, the contractor was good. He was there on time. He took care of it. He was pretty professional. My experience has been good. The only thing is I wish I knew the kind of deductibles we should pay. Nowhere the limitations are mentioned in the contract. Suddenly, it was put up. They said they would replace it with a similar model. But then contractor comes up with his own model and they replaced with a different model. They never told us that we have to pay something out of pocket. Those are the kind of hidden costs never explicitly explained anywhere in the contract. I tried to go over it but never found anything anywhere.

I had one company come in for 2-10 for my toilet but then they were not good. They were not doing what they should do. If I'm paying a service fee of $100-plus every time to 2-10, there is no reason for a contractor to take my money without fixing my problem. Another company came in and the problem was corrected. I'm going through the same thing with 2-10 and my HVAC. A guy came out saying he did something but then my heat is still not doing what it should do. I left that contractor three messages throughout that day on mobile but the tech didn't call me back.

The heating system wasn’t blowing hot air, so I called 2-10. Everything was over automated system, and then they gave me the information to the individual that was gonna come out. I contacted them and we got the repair scheduled. I've had 2-10 policy since ‘17 and so far, everything was great. I did run into one issue last year when my AC completely went out and it needed a whole new system. It was hot in my house, so on multiple days I had to go stay elsewhere. I couldn't even sleep in my own home just because it didn't get approved in a timely manner, and it took three weeks. And in places like Arizona, it is definitely hot so it’s crucial. The last contractor that came out for the heating system was great. The one that came out last year for the AC sounded great, but he’s now out of business for some reason.

The technicians who helped me were wonderful. They tried to fix the washer and it wasn’t repairable. 2-10 was timely and accurate, and the contract employees were punctual and professional. It's just that the routing of the initial call was a little bit time-consuming.

Despite being covered under a "Supreme" warranty I have now been without a working heating system for 26 days. Service Request ** was opened on 12/19/19. 2-10 dispatched a contractor to diagnose the system and the diagnosis was that the unit was beyond repair and needed to be replaced. 2-10 then dispatched a 2nd contractor who came to the same conclusion. The unit needs to be repaired. It was at this time that 2-10 went rather silent regarding the status of our service request leaving my wife and I to drive this for them.

I have two different heaters and both of them were not working at the start of the winter. 2-10 handled it fine. The company that fixed both of them has been out to my house many times and they’re great. All of the contractors 2-10 has sent out have been really good, except for the guy who was working on my refrigerator a little over a year ago. He kept coming out over and over again. He wasn't submitting the invoices in a timely manner to 2-10. By the time he submitted all of them and they looked at it, they finally agreed just to replace the refrigerator. I lost about $1,200 of value because everything he was billing them came out of the replacement cost of the refrigerator. There was a $2,500 cap on replacing it and he ate up $1,200 of that because he wasn’t sending them the invoices. 2-10 said there wasn’t anything they could do. I talked to one manager and he said he would call me back but he never did.

It’s easy to submit claims with 2-10, but I wish they would have a better tier system. With almost all claims and with a majority of things, the top that they will do is 500, which doesn’t nearly cover any kind of claim. However, they handled my water heater claim fairly well. They also helped me with a leaking window, a smell in my laundry room and several things with my air conditioner. And when I had a leak in a pipe in-between the walls downstairs, the people that they set up came out and set up all kinds of equipment in the middle of the night to dry it out. Although I had to replace the pad underneath, the carpet was saved because they came out so quickly.

It took a little long to get the part, but other than that, everything went well. I'm the property manager so I have used the tech before, and I actually request him because he's wonderful. Things are slow when it comes to HVAC, but normally everything is good and fast if it's plumbing.

The cooling systems weren't working in the refrigerator and the freezer stopped working so it didn't make ice. We called 2-10 quickly, which was the day after. The first contractor they sent out came out but he wouldn't submit the report to 2-10 for some reason. He dragged his feet for three or four days so it dragged the whole thing out by an extra week or a week and a half. 2-10 had to find a new contractor, send them out and then do the whole process again. The compressor had to be replaced and since then, everything has been great. I also called 2-10 about our garage door and they said they were gonna have a contractor call us. They never called us in three days. I called 2-10 back to see what was going on. I work 14 hours a day so it was hard for me to keep calling back in all the time and I had to keep doing that. 2-10’s process was a little inefficient at times, but in the end, they got it fixed. It just took a while longer to finish it.

The water heater leaked and wasn't heating. It needed to be replaced because it was old. I called 2-10 and the agent was very pleasant. Then when I talked to the one gentleman, he asked if there would be someone who would be in the place with cash upfront. It was red flag and I quickly looked the company up and got what their reference was then I told 2-10 that I didn't want them. That was the one thing I didn't like about it. 2-10 didn't have the contractor's referral information, ratings, and if that was a Better Business Bureau rating. 2-10 should know who they're recommending and sending. If I was gonna tell a company, I wouldn’t want to have a company in one's home that I would not have in my home. But overall, 2-10 handled the claim very well.

Submitting my claim was relatively easy and interacting with the representative was very pleasant. I was a little concerned with the contractor though. When I called 2-10 to give them the reason I needed somebody to take a look at the issue, the contractor did not seem to put in much effort. He just kinda listened. I told him the same thing that I told the representative of 2-10 on the phone. He nodded his head, took some pictures and said that they'd contact 2-10 about getting a replacement. He was there for three minutes at most. Then we went through the buyout process.

One out of the two ladies the ladies that work in the office, who were at the forefront, picking up the calls and answering questions, was exceptional. I strongly recommend and appreciate her for helping me out and expediting the service where it should be. She went out of her way to follow up and I strongly felt that she did a whole lot of good, that she didn't have to. She far exceeded her level of service.

When I bought the house, I got 2-10 and I’ve had it for 20 something years. I call in and I usually get results right away. So far, I have had great people and I get top quality work.

I have had the 2-10 policy for less than six months and this is my first experience with a home warranty so I was very leery. The dryer went out so I called, and they handled the claim much better than I expected. They had somebody out the next day, and the serviceman was really nice. He ordered a part and then came back within four days, but the part still didn't do it. He let us know that it was the motor and so 2-10 called me and said it would take maybe two or three days as they would investigate to see if they could get a motor.

The gentleman that came out to check the dishwasher was fine. We’ve had no problems with him at all. He ordered the parts but the dishwasher quit working before he could put the parts in. I then called back and they said they would send the money to get another one. We got the check and we’re in the process of getting a new dishwasher. I’ve got another issue which is about my gas fireplace. I gotta call 2-10 and see if it’s covered.

2-10 has been doing a good job. We got an inspection on our house and it was noted that the sump pump wasn't working. We filed a claim to 2-10 and their contractor came to fix it. They replaced the whole thing with a unit in their truck. Since then, the replacement has been working well.

2-10 did escalate this internally and I received a call from a manager. They covered the repair, the furnace has been fixed, and I am satisfied.

Submitting claims is very, very easy. I do it over the phone and the reps are not rude. Also, the contractors are very professional. The water heater was leaking and we were told that it was beyond repair, and they replaced it. It all went very smoothly, so we were very satisfied.

I bought the house in September and the previous owner purchased 2-10 because the water heater was about 15 years old. Then when we moved in in December, the heat wasn’t working. I called 2-10 and they sent somebody out, which took a little bit. There was an issue with the heat exchange and they had to order a part. But they got the wrong part. Finally, when they got the right part, it was put in.

It took a day for the technician to come after I called 2-10 to submit my claim for the AC unit. He was on time and professional but not knowledgeable. We didn’t feel like he knew what the problem was and he didn’t. He was the nicest guy ever but I had to call 2-10 and ask for a second one. They repaired the AC unit with a new part in the system and it wasn't working okay at first.

I have bought an older home, and the previous owners had the 2-10 warranty already on it. I've been doing most of my claims online and at first, the website was a little confusing because I wasn't sure with the breakdown of everything. But after that first time I did it, it was really easy. Usually, within 24 hours, I receive an email back that says that 2-10 has contacted a contractor and that they should be calling to make an appointment with me. Because I have an older home, some of the appliances in it are close to 20 years old. I have had a couple of different incidences since I've been under warranty, and I have had some great experiences with some and then some I have not. With our heating and air, the assigned contractor called me within 24 hours and said, "We will be there. We can even get you in today." They were fast and very efficient. Also, the first couple of people that were sent when our washing machine went out were very good.

The water wasn’t staying hot long. I made a claim with 2-10 online. They responded within 24 hours with a company. So, I was satisfied. I've had the coverage since May, and this is my third claim. The first one, my AC wasn’t working. And then I had an issue with my shower, and then the water heater. The claims process is really good. The only follow up I had was when they came out to do the water heater. There was like an access issue, so they told me to call 2-10. When I called, the appropriate department wasn’t open. So, that was the only snag I ran into. It was the same company that came out the last two times. They were fine.

My claim regarding the refrigerator was horrible. This ordeal started on the 20th of December, and my washer was not replaced until into January. No one came out for the first two weeks. And then, it was suggested by customer service that I find my own person. I had no idea that dispatch had to make that authorization, and that the individual that suggested it did not have the authorization to suggest that to me.

I heard about 2-10 at work. I was unhappy with my other company and so I switched all my policies over to try them out. I've been with them for three years now and their online system is easy. But if you have to call the claim in, sometimes you’re on hold a while. Their response time also could be quicker. They say the contractor has until the end of the next business day to reach out to the customer. But I think it should be within a shorter period of time, just like before noon that day, it should be that day.

2-10's policy is that they order their own parts regardless of what the situation is, regardless if it’s wintertime in the Midwest and you have kids in the house that have to take showers and baths. They don’t care. They told me I could do it on my own, but they didn’t give me any guarantee that the water heater I picked would be reimbursed for the full amount that I paid for it. I had to fuss and put comments online before 2-10 told me that they were gonna expedite the situation. But it wasn’t really expedited. It still took a week from the time when we contacted them to the time it got fixed. I had to boil water to take a shower. My kids had to go to my mother-in-law’s house to take a shower. It was horrible.

My water wasn’t heating up, and 2-10 had someone come and look at it. Apparently, it was leaking as well but it was at the age of replacement, so it was replaced. The tech who came out was on time every time, which is always favorable. He kept me in the know, so he did what he was supposed to do in the time that he was supposed to do it. Everything worked out as designed.

We put the claim in and they called us within a couple of hours. They were out the next day on Christmas eve, and the tech was able to install that day. I’ve only had to use it that one time, but they were super fast and the guy they sent out was great. He went above and beyond to help us out. Though originally, the woman I spoke to was pretty snotty. She said we had never used it before and she was telling me about things. I asked, “What happens if we need a new one?” She said, “Then I guess we’ll replace it.” And I was like, “You don’t have to get snotty.” She didn’t apologize. Other than that, everything was fine.

My water heater claim was fabulous. The guy was very polite and gave me a receipt. I was happy with him. However, I was very upset with the other company that was supposed to be doing the electrical plugs. The tech did not put the electrical plug in and never gave me a receipt for the $100 I gave. He was also supposed to check my garage door opener, but he did not do anything there. Also, there was one particular guy who came here who made some slurred remarks that he liked older women. It also was kinda hard to even get him outta here. Other than that, I was very pleased with 2-10. The guy who took my information was very nice and polite. I like 2-10 and I'm going to take them out again.

The fridge was not regulating the temperature properly. They sent someone from the local area and he was a super knowledgeable guy. He said the repair would be $2500 or to replace it would be $500, so we went with the replacement. It went well. 2-10 said either cash or they would send me a new one. I went with the cash option. Installing the new fridge has been doing great. It's cold. I’ve done a couple claims with 2-10 and they’ve done a great job.

We had Prillaman HVAC come out twice to fix our heater. The first time, they did the furnace replacement and hooked up the thermostat. They were very professional and did a good job. Unfortunately, they forgot to program the board with the new furnace to work with my air conditioner. I found that out because it was January and it as 60 degrees outside. I had a bunch of people come over and we needed to run the AC in January, which doesn't often happen. So we had to put in the extra claim to get them to come back down and finish programming the board. The technician came out and resolved the issue within an hour and a half.

I'm a realtor and we recommend 2-10 all the time. All our clients have been happy with them too. There was a leak and I called 2-10, and they came out and replaced the hot water heater. I had to pay more than the service fee because of some modifications, but submitting the claim was very easy.

Submitting claims with 2-10 is simple and straightforward. However, my water heater claim wasn’t a great experience, mainly because they only have one plumber in their network. Plumb Craft Services was the only company that could come out and with them being the only ones, they were not available for 48 hours. The water heater basically blew out in the back and my basement had flooded. I had to get Servpro in and do a lot of work on my home, which had more of a delay to the process. We didn’t have hot water for a few days and I had to shower at the gym and at work. It was painful just because of the one plumber. And when I tried to reach out to other plumbers that were outside of the network, 2-10 wouldn’t approve the amounts that they were charging because they were outside of the network. Other than that, 2-10 has been helpful. When we needed it, it has worked out.

2-10's website is easy to use and having their warranty is straightforward. I like that online, I can see the status of my claim and where it's at. We had a home warranty with another house that we had bought a while back and we always had to call in. For my furnace claim, I was able to put my claim at 6:00 AM instead of waiting till 8:00 when someone wakes up. But then, with every claim I've put in, the people they contract out ask if they could come in three or four days. If I called somebody on my own, they would tell me that they could be out the same day. With 2-10 it takes longer for a job to get completed.

A supervisor came first, looked at the situation and said the faucets were leaking, and that’s why I didn’t have any water coming out of them. Both of them needed to be replaced, so he was going to send contractors out to do it. One person came and he was very late, and he didn’t call me. I had to call them and say, “Where are you?” And he didn’t come for hours after he was supposed to. He also seemed sort of odd. His eyes were slightly bloodshot. He was polite, but he muttered to himself in the bathroom. He had to go back to Converse for a job, and I said, “That’s a long way to come.” That was apparently where he had to come from to get here. He remarked that it wasn’t the best plan for him to come here and then go back during traffic, ‘cause it was around 6:00 at night.

I’ve had two claims where one went well and the other one did not. The one with the HVAC system went fine while the hot water heater was not so good. The person that they tried to put me in contact with was an hour away from here. And it was gonna be several weeks before they could do anything with it, which obviously doesn’t work when you don’t have any water. So, they escalated it to emergency so that I could use someone locally, which obviously makes more sense than somebody an hour away.

The water heater went out and it leaked from the second floor down to the first floor so there were damages on that part. I also filed through 2-10 some busted pipes, but it was really simple. The only part that was frustrating was it took a while to get the parts approved and shipped. But I understand they have processes and certain type of inventory for replacement. Other than that, the experience was great. It took about a week for the parts to be approved and shipped. The company that 2-10 went with, All American Plumbing, was extremely professional and did great work. They were in and out in an hour and all their stuff was backed for 60 or 90 days. If anything would happen, they’d come out and repair everything for free or replace it, so they were extremely professional. I loved the people that I worked with online. 2-10 made it really easy, and they kept me in touch with the process and how things were going.

I call 2-10 when I submit a claim, so it's easy. I talk to one of the customer service reps and go through what happened. I had a unique experience in my claim with my front-end loader Whirlpool washer. The boards that control it, its computer circuit, had burned up. The washer was not gonna run anymore and it was gonna be $600 to $800 to replace those two boards, so it was better to go buy a new washing machine. This happened to me on a weekend, and I didn't realize that 2-10 covered my washing machine. I had already called my service in the area we live and that I didn't know whether 2-10 uses them or not. They came out and did their work. They were very good.

We use our own out-of-network contractor, and that works out fine with 2-10. We get a quote from the contractor and then he sends over the information. We call 2-10 and give them the information that he quoted us, exactly what was wrong with it and the parts and whatever is needed. And then they will let us know what they're gonna pay towards that and the maximum of a certain amount, and then the different claim number once we call in with the information and they approve it. And then, we go ahead and let him do the work after that. Our AC claim went well. And then they reimbursed us for a maximum amount. Our contractor charged us more, which was fine because we knew him and we just wanted to go with somebody that we knew. We've got tons of AC people in Florida and half of them probably are okay and the other half aren't. And I've heard horror stories so we just knew that this was a good one and we wanted to go with him.

I had to file a claim and had a service tech come out and look, at which time the service tech said the refrigerator was not fixable. He turned in the work order same day. The lady contacted me saying that I had two options once I received. One, I can wait for a replacement refrigerator or two, the option where whatever value the refrigerator is at, I’d take the check and purchase a new one. I then told her that I would take option two because it was right before Christmas and I couldn’t wait the three to five business days. So I went and purchased a refrigerator at that time. I just waited for the check to come in and I applied that towards my credit card.

It’s almost a year I've been with 2-10. It came with the purchase of the home. Some updates are needed, but it’s nothing they can control. I had a claim and it was kinda chaotic just because the secondary claim that I had was the same issue of the first claim that I had. First time, it didn’t work. The second time, when they got it working, it had a leak. They couldn’t fix it. I wanted to stick to the same manufacturer, Samsung, but they weren’t able to offer me that same make, or something comparable price-wise. So, I just said I would fix it myself, and they gave me a check. But the guy from 2-10 and that I talked to was really patient and he explained everything.

I've had 2-10 since 2017 until now. The first time I had to submit a claim was really difficult because they had a hold on my account for a payment declined, but after that it was good. I called them over the phone. And later on the contractor gave me a timeframe on when they would be out. The quality of their work has also been really good.

My friend told me about 2-10. I called in my claim the first time, and then did it online the last couple of times. The website is easy to use and then they just say that they will call, and will email later whenever the contractor called back. Sometimes they call call in one or two days, but I have a couple of times that it took three or four days, and I have to call 2-10 back and they change me to another contractor because sometimes they do not call.

We submitted a claim to 2-10 because the electric heating system was making a whole lot of noise outside and come to find out that the compressor was going out on it. The first time the technicians came out, they brought the wrong part. So, they had to reschedule it and bring the right part out. That was a recall, so it took them approximately three times to get it right. It took them about 30 days to get it straight. But so far, so good. They replaced the compressor and everything's working fine now.

Whenever the fan blower would come on, it would make an unusually loud noise and we were trying to figure out exactly what it was. So, it was going for three days before we filed the claim to 2-10. They sent out the contractor the next day. We found out there was a vendor submitted and then, he had to go back and order some parts, which took another three days. It turned out to be the furnace. We’ve had other claims in the past and this was as good, if not better than some of the others. We also had a gas stove issue and that was a similar situation. They came out, diagnosed it and had to order parts, They came back, repaired it and it’s working great.

Everything went fine with the electric heating system claim I had with 2-10 Home Buyers Warranty. Mark, the tech that they sent out, was good. He showed us what the problem was, exactly what happened, what went bad and what he gotta do. He did a great work. I’m proud of him. I've had 2-10 ever since we bought the home and it’s going on three years now. Their claims process has been okay. Whenever we need them, we understand that we gotta pay the $75, and then they send somebody out there and they get the job done. I was happy with that so I kept their service. I’m strongly satisfied with 2-10. They’re doing wonderfully and I’d be glad to send it to my friend.

My claim regarding the electric heating system went really well. The whole thing was done in a pretty expeditious manner between us coordinating with 2-10 and the contractor to get the job done. The contractor did a pretty good job. One piece of criticism I would level is just in coordinating to get them over here. We ran into some difficulty in communicating with them. There was a couple of times where we kinda had to bounce back and forth with actually getting a service tech out to do the job. Rather than reaching us through phone, they gave us a window one day. I think it was between 2:00 and 6:00.

We've had to use them twice and they're very, very fast. They take care of claims right away. For my electric cooktop claim, the contractor was here that week. They had to order the top but as soon as they came in, they put it out. It couldn't have gone any faster or nicer.

My claim for the refrigerator was a bit of a wait at first. The initial contractor that came out had a quote that was too high. So, another guy had to come out and do another quote. Once I got the second quote in, everything went smooth. The contractor said that the issue was the compressor which had gone bad. He was great and the refrigerator is working fine now. I'm very satisfied the most.

When I submitted a claim to 2-10 Home Buyers Warranty for my water heater it seemed that their rep has never encountered a heat pump water heater before. It was a little touch-and-go there as 2-10 said they weren't gonna pay for the claim. Afterward though, I spoke with another rep who was pleasant to deal with. They didn't have anybody in my area. So, they told me to pick my own contractor. Within an hour and a half, that contractor was at my house. Now, my water heater is working.

We just got this warranty, and didn't look at all of the fine print. Our garage door wasn't opening or closing and to get it fixed wasn't covered at all. In looking more in depth, I thought we had gotten a warranty for the house structurally but it is just for the appliances. When I looked at heating/airconditioning, the list of exclusions is mind numbing and they also have maximum amounts that they will pay for services. These people are scam artists with their fine print.

We recently moved in to our home and six weeks later, our gas hot water heater started to leak. Definitely not what we were expecting, but were so happy our home came with a home warranty built in to the deal. We called the warranty company to send out a technician from a local, 3rd party company. They came the next available day (we called on a Tuesday evening, the tech was out Thursday morning). They sent their quote to 2-10, and 2-10 rejected it under the pretense that "they could do it for less" if they ordered the parts themselves, and will only reimburse half the cost. It is the middle of January and they want us to wait over a week for a new hot water heater that they could get for cheaper, versus a 2-day wait if the contractor orders the water heater.

I’ve had my policy with 2-10 for two and a half years now. And I keep on renewing because, so far, the service has been good. I haven’t been disappointed. When I had a claim for my washer, I was satisfied with the way they handled that. My washer wasn't working and they sent out a contractor to come out. I only have one slight issue. I did the buyout option and I feel like I could’ve gotten more compensation for my washer. As far as the 498, I feel like it could’ve been at least $100 more.

I’ve renewed with 2-10 multiple times. The most recent was in June or July. I prefer to do my claims over the phone. Their customer service is okay. But I’m still waiting on an answer on one of my claims. It was the holiday season so I just have to be patient. When I had an issue with my refrigerator's ice maker, 2-10 sent out a contractor. The contractor looked at it, agreed that it was a problem, and submitted it to 2-10. I was told that the parts weren’t available to repair that so they offered me a buyout option or they would offer what would be an equivalent amount to repair the unit. Because my refrigerator is over 12 or 13 years old, it didn't make too much sense to put in that much money into repairing it. I understand that’s the policy, but unfortunately, it’s gonna cost me a whole lot more to replace one, which is what we’re gonna probably end up doing.

The first couple of claims with 2-10 were kinda shaky because we didn't like the company that was sent out to us. We had a claim for the AC and the first time we called, they sent Superior Heating & Cooling out. Their company is garbage and their techs were rude. But this last experience was good. It was for the electric heating system and the tech was good. We liked the company and all that. The tech figured out what it was and they ordered the part. The part came in a lot faster than we thought and he came out right away, put it in, and got it working. Everything’s good so far. Each time we call, if we gotta make the call, 2-10 has been on time and got us what we needed.

I met the contractor of 2-10 and he made the evaluation for our water heater. He had to order a new one and the next Monday he was back. He installed it within three or four hours. I've been over at the location where it is and the heater has been doing well. The contractor did a great job.

The heat pump would just shut off overnight. I would wake up and the house was cold, and I couldn’t get it restarted. I called 2-10 Home Buyers Warranty about it. It was an extended claim, but I called the initial time it happened. My experience in submitting a claim to them was good because it was just done online and automatically, they sent it to a contractor who scheduled it right away.

I bought my Daytona Beach condo in 2011, and it came with the year warranty. If my memory serves me right, I think it was 2-10 who they had. It was very good with 2-10. They fixed an issue. Whenever I call, they send someone out, and they take care of whatever problem.

I've called 2-10 in on several jobs and the only problem I ever had with them was about 3 years ago when we had a sewer line replaced. The people who did it failed to properly insert the end of the sewer line from our house into the city sewer line. It was done real shabbily and eventually, after 2 years, roots grew into it and we had to have Roto-Rooter come in and clean the mess up. It cost us like $3,800. Also, it was the day before Thanksgiving and we had sewage flowing out into our backyard. We have 3 dogs so I needed something done right away and they couldn't send us anybody. Nobody that they recommended was gonna be able to come until after Thanksgiving.

The washer needed to be fixed and I had to wait a little bit for someone to come in. We couldn’t find a contractor in my area in my zip code. And finally, we got somebody, but it was out of their control. We found out, we have to get a part, and that part is gonna take about two weeks to get in. And they offered me, “This is what it's gonna cost to fix the washer. If you want the money, go buy a new one.” And that’s what I did. I took the offer and I went and bought a new one.

With the current homeowners, there were some problems with the claim and there had to be some manual things done at 2-10. I did most of the work with it and I went through the online process. It started out on the seller’s side as it was a seller’s coverage, which defaulted for the seller because they were going to offer it to the buyer, and so it stood out there and ended there as the seller dealt with that. So, the claim was filed and I got a call from Neighborhood Plumbers, which is the contractor assigned. He went out and evaluated that it needs to be a new one, dealt with all of that and then it was put in. It was absolutely great.

2-10's service is prompt. It saves me a ton of money most of the time. But when a major appliance goes out, they usually have a limit of what they’ll pay towards the replacement. For instance, I just had a pool heater put in and they only gave me $1,000, and the whole thing cost $3,000. And when the refrigerator went out they came and fixed it about a dozen times, and then they said, “We’ll give you 100 bucks for your old refrigerator if you buy a new one.” But they came out and fixed it. I have a hot water issue now, and I’m waiting for somebody to call me and come by. It’s probably one of the two elements of that, because the heater is not as hot as it should be. But they seem to be responsive. Usually, I get a call within the same day. The contractor comes out within one or two days.

The previous owners of our house bought the 2-10 home warranty for us and our first claim was for the heating. I went online to submit and using the website was good. Someone came out the next day and he said that the problem was the heat pump. But then it ended up being a leak inside the air conditioner so it took three weeks for it to get fixed. We didn’t even get to live in our house and it was the whole month of December. 2-10 sent another guy out and he fixed it in 15 minutes. Then, we experienced a little bit more issues today as the heat stopped working, but then it started working again.

2-10 was relatively quick in getting someone out to fix our electric heating system. It took them about four days. The contractor worked quickly and quietly. The heater is more than 20 years old and this is the third time that it has gone out. It clearly needs to be replaced, but they are just gonna keep putting Band-Aids on things, which is a bit disheartening. It would be nice if they would just call a spade a spade and replace the whole unit. But for now, we have heat.

Our recent claim experience with 2-10 was good. The only disappointing part was I didn't have the overall extended coverage. But, they gave the $1,000 payout and the payout was in a timely fashion. But from a standpoint of the information being passed down to the vendor or to the contractor and getting them to respond on time, I could've had a better experience with that over the last year. Also, at the end of the day, it's inconvenient for me when the vendors are not calling me in the timeframe that 2-10 said they would.

I came home one day and the hot water tank was no longer working. It was leaking. I found the paperwork of the warranty, got online, filled out the forms, and got a phone call within half an hour. Somebody came out, took a quick look at it and said they would be back in another day or so to get the new one installed. I talked to the tech on a Monday, and they were back out on a Wednesday. They put in a new hot water tank, and everything is working fine.

It’s working pretty decent. 2-10 covers when something tears up. I preferably call when submitting claims and the reps have been fine. I had a claim when the heat wasn't working and it took about a day or two for somebody to come out. Then, they had to order a part, which took about a week, so it didn't get fixed immediately. But the unit is working fine now.

I've had 2-10 Home Buyers Warranty coverage since late August. When our swimming pool pump was going out, I filed a claim over the phone. It was the day before Christmas Eve and it took three days before we had a technician, which was reasonable with the holidays. My wife was home with the tech and she was happy with the service. He let us know that he had to replace the whole pump and he did it on that first visit. Everything is doing excellently, so far.

My heater wasn't blowing hot air, it was just blowing cold air. I filed a claim to 2-10 over the phone and the reps I dealt with were great. The tech was just waiting on me and he came out after a couple of days. He was absolutely wonderful. He had to order the part, and then he came back and did what he needed to do. He left everything nice and neat. It was pleasant that he was there working on it. It was a great experience, overall.

The furnace was not coming on and it’s still not working. I submitted the claim to 2-10 in November and the same contractor has been out several times. This will be their fourth. They’ve replaced the thermostat and they think they've found the issue each time, but it hasn't been the issue. The furnace would start working and then, it would stop. Then, it would start back working and then it would stop. It was out yesterday morning when we woke up. There was no heat all day yesterday and there was none today. I have an appointment scheduled for tomorrow from 11:00 to 2:00 and hopefully, they'll be able to figure out this time.

I had one claim that I submitted and it was extremely frustrating. My heater went out and we were getting ready to have freezing temperatures. I was also getting ready in a week to leave for Florida for the holidays. So, everything seemed to culminate and come to this horrible situation. When I called on Saturday, they didn't give me the right information regarding kind of really what was the expectation if I were to go out of their network. The coverage that they provided for me to use someone that I trusted versus someone that they just got was very nominal.

I bought a condo and the warranty was a gift from my uncle. I had a leak on the gas water heater. Whenever I turned it on, I was smelling gas in the house. I went online and clicked clearly what I could figure out and was told the contractor would be out as soon as possible. The claim took about three weeks. The first contractor that 2-10 sent me didn’t work on my type of water heater. So, I had to get a second one. But then the second one was no longer working with 2-10. And then the third one finally came out, and then I had to wait a week and a half for 2-10 to deliver the water heater. I had to get a new unit.

We’ve submitted three claims so far and I’ve been unsatisfied with all three of them. The first claim was with the refrigerator turning on and off, and it took forever to get a contractor out here. The contractor never called us. I would call back and 2-10 would get another contractor, but they wouldn’t call. And then I have to call back, and we would have to give a 24-hour availability for them to call us back. Eventually, 2-10 got somebody out there. But the refrigerator started going out again, so we called 2-10. It took a while to get the contractor.

We’ve only been with 2-10 since the end of September because we just bought a new house. But we did have another house warrantied with them before in a different state. With this latest warranty, we have put in two different claims since the end of September. For the first claim, they sent someone out and what was wrong with our air conditioning wasn’t covered under our warranty. So we paid our service fee, and then we had to pay a company to still make the repairs. The second claim was covered. It was for our pool, so we chose to use our regular pool maintenance company because they’re the ones that will continue maintaining it after the repair is made, and there’s a process for that. We went though that process, and it was very relatively easy.

I had an air conditioner blower go down and put in a claim for it around the17th. It took a while for me to get the service guys out. I bounced around a couple of different companies and finally got somebody out around the 21st. After that, the blower motor was not approved by 2-10 because the price that the company was charging was higher than what they could get it for through their contracting, which I totally understand. That was when everything started getting bumpy though.

Our furnace was putting out Carbon Monoxide, and it was out the vent pipe outside. It smelled like gas all the way around. I filed a claim to 2-1. They sent somebody out and the guy said it was a secondary heat exchanger and some other parts. And he said all the internals of the furnace were bad and he would let the place know. Then I called them and asked what they were gonna do about it and they said that they were gonna look for the part. This was on a Tuesday, and I said, “Okay. Like you’re gonna let me know tomorrow.” And they were like, “Well, if you don’t hear anything back about Friday afternoon...” It was 20 degrees at night, and I told them I’d prefer to hear back sooner rather than later.

I'm a real estate agent, so I refer 2-10 to my clients. They're easy to work with and having them gives peace of mind. It's nice to know that if something goes out, it's not a super expensive repair most times, at least for me out of pocket. My recent claim was pretty straightforward. I made it and they were pretty timely, and it was really good.

The first claim we had with 2-10 was after we moved in. The air conditioner quit working and they sent a technician out. The technician wrote it up and they denied my claim. I ended up having to pay out of pocket to buy a new air handler and then everything was working good. But then, I started having problems again with the AC and they sent a company out and they replaced the contact relay. They had to come back out again and replace the circuit board on the outside unit.

What 2-10 says on paper is what they do in action. There's no in-between. I put in on the internet a request for service to come out to look at my heater. Within two hours, the agency called me and said that they would send someone out that afternoon. They did and then within about two to three days, they got to working on my heater unit. The contractors were nice, respectful, and honest. I'm a single mother with children and they had no problem with coming into the home and just doing what they had to do.

For the most part, 2-10's response time has been very good. Submitting a claim has been pretty good too. I filed a claim when the heat wasn’t blowing as warm as necessary. The techs were very good. They repaired some type of valve that was bad and it was leaking Freon. They did not have the part on-hand, but they went to a local supply house and got it and came back the same day. They had to refill it up with Freon because they had to drain the line. So far, so good. My only concern is the unit that’s been repaired, in the two years, they’ve repaired it at least five times now. And because it’s a 2004 unit, I was hoping that it would be replaced by now, but they still continued to repair it.

2-10 is a great warranty company. I filed a claim for my refrigerator when my freezer started melting, and everything in it started melting. I had a guy come out, and it wasn't all melted like it was the night before. However, he said that was an issue with the defroster. He replaced the defroster panel, which I guess is a common thing. But then a week after he replaced it, the same exact issue happened again. All the stuff started melting like my ice tray, all the ice melted, and a lot of the food started defrosting. And then we woke up the next morning and it's back to normal. Right now, my freezer is good. And the guy was very nice.

The water heater was our first claim and it has been fixed properly. They got a permit and the city came out and inspected it. They said it was very good job, and everything has been working fine. The only issue that I had with the whole process was how much we ended up having to pay. 2-10 told us upfront that they don't pay for most of what we needed to have done, so that we were gonna have to pay it ourselves. This is the first time that we had heard about this because the Realtor that purchased the contract for us told us that everything is covered 100% and we just have to pay the $100 service charge.

Sewer pipes in crawl space leaking onto ground and backed up into bath, shower and toilets on Xmas day. Received approval for repair/replacement under “plumbing” code that was then changed to “concealed”. Sent pics/videos to proved that it was not concealed. Ryan from 210 admitted that it was not concealed but now we can’t reach them. Would like to resolve this but they will not return our calls.

2-10 handled my heating system claim pretty well. They are fast on getting a technician out. The guy was out the next day. It was the same technician they use in this area, and he knew where I stay. My unit is 11 years old and it has been going out. They keep having a tech to piece fix it, but I feel like they should go ahead and replace the whole unit. Nevertheless, they react quickly.

I've been protected with 2-10 since I bought the house. I renewed it a couple of times, and then I stopped for a little while. At that point, everything was new in the house. After a couple of years, I decided to go back since I've had good experiences with them. I normally submit my claim online and entering the claim is painless. They always want the model number and the serial number, and that's not something that's really handy. So I end up having to dig through either paperwork or pull the appliance out or go searching for it. But once I get that information and enter it in, I get a quick response.

There was a vendor that I used through 2-10 to have some maintenance done on my HVAC. When I called in, the rep told me that I had to go through a cycle and the contractor I would get was not gonna be the one I chose. I told him that shouldn't be the case. If there is a contractor that is already in their system and I've had maintenance with them, 2-10 should automatically call that contractor. This last time I submitted a claim, they used that company. My heating system wasn't heating up properly and some coils were burned out. 2-10 got right on my claim and sent it to the vendor. 2-10 has a good policy.

I'm very happy with 2-10. I renewed it last December and I’ve only had to submit one claim, but it was really seamless and very easy to do. We had 2 technicians. The first one came to assess what the damage was and do a couple tests. He was professional, courteous, and very funny. We had a second tech come out and replace the water heater. He was also very professional. He did the job very quickly and everything was done. My experience was very pleasant. It was really easy to work with 2-10 and the contractors.

The first company that 2-10 sent here didn’t fix the water heater. They looked at it and then said they would get in contact with 2-10 and go from there. They told 2-10 they had to find a water heater. After they couldn’t find a water heater, the company said they would have to do too much work by putting in the water heater and putting in another pipe to have the water drain out. And they didn’t want to deal with it. So I had to find my own company. The other company said they didn’t have to do all that, and that they just had to put the water heater in. So they put the water heater in, and that was it. Overall, 2-10's service was really nice. They have nice people and they're good for a company.

Currently, we have an issue with the amount it time from when we make a call to 2-10 for our claim until we hear somebody back that somebody will come out. It's very lengthy. Our washer wasn't working one time. The machine would start, go into a cycle then stop. We submitted a claim to 2-10 and their contractor diagnosed the issue as a bearing that was gone. They said that bearing affected the spinning which affected the amount of fluids going through the drain hose. The washer was giving an indication that it was having a suds overflow even though it really didn't have that. All of this was related to that bearing not spinning properly.

I made a claim for my gas cooktop and 2-10 did great, but the people that delivered it were horrible. With the way my house is, it would either have to go over the kitchen counter or would have to come in through the garage. I was in the process of moving, so I had a bunch of boxes. When they wanted to come to the garage, since there were boxes there, they wouldn't give me three minutes to clear the path.

Initially, I had a little hard time when I submitted a claim through 2-10. Hard time in the sense to send their technicians. Because the one they said that will be doing it, didn't have anybody who can come down and do it. It took three days to just find out that nobody is gonna show up. And it was a hot water heater, so I couldn't even bathe. So, that was the problem. Otherwise, it was good. I had to go with my own contractor and 2-10 took care of the invoice. They paid whatever my contractor charged. They were good with the customer service. But if they would provide the contractor or company's name, at least, so if they can't reach us out, we can reach them out and find out if they're gonna come or not, it could've been done quicker.

For my most recent claim, I was satisfied that 2-10 responded promptly. When I called their adjuster, he came out and looked at the problem. He said that he was going to look at the policy and gonna get back to it and he did. However, I was somewhat disappointed with the low coverage for the water damage. But whatever the policy was, that was what they did and I accepted. I also had a bit of an issue at the beginning. They assigned a plumber to the case, but the plumber never showed up. I was disappointed that they used a plumber who was not responsive. Other than that, they handled the claim properly.

My latest claim with 2-10 was good, except for the fact that I didn’t know I was gonna pay an extra 315 dollars. They were supposed to let me know that I didn’t have the supreme. My water heater was out of code so the contractor had to upgrade it, which cost extra money. From what I was told by the renter, the contractor responded quickly, ordered the correct part and installed it professionally. 2-10's response on the weekends could be better though. They're closed unless it’s an emergency so even if we submit a ticket on Friday, it doesn't get looked at until at least Monday. I've had them since 2012 and I've used them to fix things. There has never been an issue except for this time. They're quick and most of the contractors they work with are friendly.

The water heater wasn’t working properly. We didn’t have water on the house. So, we reported the problem and 2-10 texted a contractor. The contractor came, reviewed the thing and showed that it was broken. He recognized that he couldn’t fix the problem, and the water heater was really old. He decided to replace it. I think he called 2-10 and then 2-10 authorized it. Then the technician changed the water heater. It was pretty quick and the technician was excellent.

We weren’t satisfied with what we received as installation and I do not want RG Plumbing back in my home. I told 2-10 as much. I would rather have another plumbing company come out to look at the work that was done to make sure that we were not overcharged for the modifications and we do have the correct the hot water heater and the hot water heater settings in our home.

I’ve been with 2-10 since May of last year and mostly, the issues have been air conditioning and heating. I usually submit the claims online, but when I had the issue with one of the repair companies that was coming out, I called in and spoke to somebody. I let them know that we didn't want that company coming out again. 2-10 handled it well and they've been great. They covered the service fee because I had already paid three different times for that previous company to come out. They got a different company out that was great and got everything taken care of well and fast. When you do the request online to 2-10, they just assign somebody after you submit the claim. So, they should give the consumer the ability to choose who we want to come out. They usually don't like to use the company that came out after we complained because they have higher fees but they did the best job. 2-10 has been helpful for us and it’s worth it.

2-10 needs to improve on their response. Once the contractor submits the feedback, it goes to their purchasing department and the purchasing department doesn't mind if the parts needed should be ordered through them or through the contractor. Though the contractor recommends replacement, they don't care. They said that it's repair first in spite of contractor's recommendations. My first claim is for my refrigerator that's out for the past 4 weeks and so it's still not yet closed. I don't know what the parts cost but I'm sure they must have paid easily about $800 for the two repairs. And whatever repairs done didn't go well. There was misdiagnosis, but probably not 2-10's mistake. I submitted the second work order on Christmas day and it was only yesterday that the contractor got the parts. 2-10's process is extremely convoluted.

The furnace issue took a little bit longer than I had hoped. It was really cold when that happened and I have a little one too so it was hugely inconvenient. It was over a week and we were sort of trying to stay with family and friends because the space heater just weren’t cutting it for a couple of the nights because they got too low. But beyond that the HVAC guy that came out, who was local, was helpful and did get it working again. It has been making some noise, which it really wasn’t making prior to, or at least, I didn’t notice until the heat went out. But it sounded okay last night, so hopefully all is good with it.

We submit our claims with 2-10 online and we have no issues. Recently, they came out before Christmas for the dishwasher and it took them only a day or two. But they said they were gonna have to order a part and since then, we haven't heard from them. Then another part broke, so, we had another claim in. The dishwasher is running, but the door is not secure. So, it's running with no leaks, but it needs to be adjusted. Other than that, the guy who came out was pleasant. We've had him come previously for a washer and it was a similar thing where he came and said that he was gonna order a part, then we didn't hear anything until we called 2-10 again. Then he decided to come back out and that is not exactly responsive.

I called in my first claim on the 1st of December for a heat pump. 2-10 has been fine. But the people they contracted with to fix the heat pump haven't fixed it yet. They have ordered the compressor twice and they said they were sent the wrong part both times. They just said when it comes, they'll bring it and put it in. We were blessed because our unit also uses natural gas. We've had heat. Starting tomorrow, it's going to be in high 70s five days so we won't have air. 2-10 has done their best to get it done. They just haven't been able to find the part.

This is our second year with 2-10 and their customer service representatives have been generally positive. We’ve had a couple of situations that we haven't been too keen on because the response time hasn’t been quick enough. When we had a leak in one of our pipes, we couldn't wait around for them to send a contractor out in days and days when the water was going out in our yard. In the most recent claim for a heating problem, it took a couple of days before someone came out to fix but the heating is going well now. Other than that, all the contractors have been great.

My claim on my gas heating system went well. The rep I dealt with was straight. She was good and professional, and she listened. She answered rightfully when I was trying to explain to her what was going on because I was responding to a voicemail that I received yesterday. It has been hard to get through to them. So, I stood on there for over 25 minutes yesterday and nobody answered, so I hung up. And it was over 30 today when she finally picked up. I was explaining to her what had gone down. I was authorized to go outside the network because one person wasn’t available, and the other two were not accepting anything from 2-10 because they were so bagged up on the home stuff during the holidays.

The previous owner of our house chose 2-10 for us and got us a year. I tried to call 2-10 Home Warranty a couple of times when I had a claim but I just got transferred and transferred, and I waited for a long time. Sometimes, even if they give me another number to a different department, I just keep calling. I found the website solution is much better. Everything is great. And the contractors all respond in time.

The water heater wasn’t getting any hot water past warming up. It ended up going on and when I looked at it, I can see a bit of rust in there. 2-10's claims process was extremely easy. I called in and chatted with someone and they were super responsive. They got back to me that day or the next morning. The people that they used were very knowledgeable and answered all the questions. The claim went a lot quicker than I thought. It was right around Christmas time too so I was trying to find a quicker way. They put in my claim and got to know who to reach out to. I tried calling them and I couldn't get a hold of them. I googled them and the reviews that came up were not the best. I reached back out to 2-10 and asked to have another provider and they gave me another one. I made sure that I was able to talk to the vendor, and they came out and did it right away. The vendor was spot-on. I was really impressed with how easy it was.

Usually, 2-10 takes forever. Two summers ago, our air was out and it took three weeks to get it fixed. That was absolutely ridiculous. We almost dropped our warranty. More recently, nothing was coming out of our heating unit. We would turn it on but then nothing would happen. We submitted a claim to 2-10 and their contractor came that same day. The tech who came was wonderful. He had to order a new furnace 'cause our unit was so old that he couldn't find the part they needed. Within 24 hours, it was all fixed.