2-10 Home Buyers Warranty Reviews

I recently bought a house and my realtor bought the 2-10 policy as a gift to me. Submitting a claim by the phone has been good. They have been quick about it. They usually say that I should be contacted within 48 hours, and so far, they call me within 48 hours. So far, I have liked the contractors very much. When I needed something else, I called and I told them, “I wish to have the same guy.”

I am very unhappy with 2-10 because we took out a home warranty with the understanding that it is what they said when they promoted it -- "No worries for the homeowner. We'll get a contractor within 24 hours. You'll get a call from the contractor and no other worries. We'll take care of everything." It was the 11th of November when everything started. I got the call back within 24 hours, and then I got a first contractor but he could only see me two weeks later. So, I said that I was not happy and that I needed a different contractor. So, I got a different one. But then it was only the next week that he could see me.

Submitting claims is easier online but it’s not very informative as to exactly what is and what isn’t covered. For example, this last time, we had an issue with the timing mechanism on our pool and online, it seems to refer to pool mechanisms. So, I really wanted to speak to a human being. I had to wait in line and press the buttons and all of that, which is always somewhat frustrating. But eventually, I was able to get someone who is able to check into it and determine that we were covered for that. Then, the guy they sent out was very prompt and very quick to get to us. He went ahead and fixed the problem.

I've had coverage for probably 15 years and my mom who just moved to Arizona has had it since she moved here, which is about two years. 2-10 is fantastic and I've never had an issue with them. I'm a Realtor, so I recommend 2-10 to my buyers. I filed a claim for the microwave in my mom's home and everything went really well.

My first claim went really smoothly and the second claim went okay but the third claim had some rough spots in it. The contractor gave me a phone call after I opened the claim and told me he’s in Maricopa on Tuesday and Friday afternoon. So, those were my two choices. That makes it challenging to get the service when it’s only twice a week that they're there. Then, he came out and replaced the board. He had to order some one-line drawings because that wasn't where it was supposed to be. He came back out and saw the wiring diagram and found a connector that got disconnected somehow. Without the refrigerator or freezer around Thanksgiving was pretty brutal.

My house is old and I wanted a warranty to protect my appliances. My previous owner used 2-10, so we just continued to renew with it. I'm mainly concerned about the timing. Last year, we had a dishwasher claim and it was pretty delayed to resolve the issue. And then this summer, we replaced a hot water tank and it was processed too slow. It was about a month that we had no hot water at all. We’ve been kept waiting. But when we had an issue with the air conditioner this year, it was resolved pretty quickly. My experience is mixed with the contractors as well. For this year, we repaired the hot water tank, the air conditioner, and the furnace. The contractor is pretty good. The last thing, we had some plumbing issues and 2-10 sent over a plumber. They didn't find any problem and then, they sent a different one. They sent three different plumbers and they all tell me different stories, so I don't know which one to believe with.

The contractor sent for my water heater knew their product, and were courteous and quick. I was very satisfied with the time frame. They didn’t take long at all to come here. But It took 2 weeks for the water heater issue to be resolved because of miscommunication with 2-10. What happened was they had told me they had sent 2-10 the information. When I called 2-10 they told me they hadn’t received anything. But once 2-10 called the contractor and got everything straight, it went very well.

When I bought the house, it came with the warranty and I just renewed because it was something I felt like I needed. Every time I use 2-10, they follow through with what they were supposed to do and the service is pretty rapid. Also, I’ve had good service every time they send somebody out and if they didn't get the problem fixed immediately, they got back to me within the next day.

We previously had 2-10 in our other home. We just moved in in August and we have it now in this home. Recently, our heater wasn't working and so we filed a claim. We got a phone call in about a day or two the next day from the heating and air company. They came out and did their job so it was good for me.

2-10 Home Buyers Warranty was part of the contract of me buying the home. It was fine submitting a claim which I did over the phone. The contractors were fine as well.

We had 2-10 for a long time and we had a roof claim a year ago. We had a leak and it wasn't fixed. When it rained, it leaked again and 2-10 sent a contractor out who said he couldn't fix it. 2-10 tried another roofing contractor and it went on and on and numerous phone calls to 2-10. They paid the claim in the end but it was a very bad experience. But our claim for the water heater went very well. My husband talked to a contractor 2-10 was gonna send out and he was a little further away, so they gave him another one and he contacted the guy. The tech came on a Saturday, which we were very surprised about. He said that he got the okay and he could put it in right away the following week. He was very prompt and very courteous. He got it in right away, so it was good.

2-10 was slow to get my heating system fixed. It went out and it took a full two weeks to get it fixed. It was below freezing a lot of the time and we had to run our fireplace almost non-stop. The contractor was great, but their hands were tied. They couldn’t do it any faster than 2-10 would allow them. I talked to somebody in Denver and they said that if the contractor had the part, they could fix it, but if the contractor didn’t, then essentially, they would have to submit a claim to somebody else within 2-10 to get it ordered and figure out the cheapest way to get it ordered. That whole process was slow when it was freezing. They should handle claims faster. Ultimately, 2-10 saved me money in the long run, but I'm not 100% satisfied.

When we bought the house, we were given several companies to pick from. I was told what they cover and they all kinda cover the same. I just picked one and I've had coverage with 2-10 since May. I've made probably about six claims with them. I called in some of them but now that I’ve seen how easy it is to do it online, I do it that way unless I need to talk to someone. Every time I submit a claim, 2-10 contacts me within 24 hours to set up someone. Then, it usually takes the company that they deal with at least 24 hours to get back out.

The claim itself for gas electric heating system went fine. The only issue we had, and I expressed this with the warranty provider, was with the subcontractor that came over to give a pricing on the work itself, the additional work that was required was completely out of the park. It was super high and it made no sense at all. I brought in a different contractor and they actually did the work for the claim. They did the work that was part of the claim along with all the additional work that the warrantor’s subcontractor quoted, all for the price of $510 while the other company was well over 1,000. Outside of that, everything went smooth. I got paid timely, and everything else was perfect. 2-10 just need to keep an eye on their subcontractors and make sure that they’re not trying to take advantage of homeowners.

I filed a claim recently for my central air conditioning and everything was smooth. I called and didn’t have any problem with the customer service. The contractor was also really nice. He called me when he was arriving and explained to me everything. I’m a realtor, and I help a lot of people to buy and sell the houses. I always use 2-10 for warranty.

I have submitted claims with 2-10 twice, which I have done online and over the phone, and it was easy both times. The provider gave me a call after they were notified and we made an appointment. And then I paid them the $60 when they got here. The people were professional, helpful and they were willing to answer questions. When I called 2-10 to have the water heater checked out, a plumber came out and he knew right away that it needed to be replaced because there were some corrosion on some pipes on top. It has been easy, painless and efficient.

I found that any claim I submitted to 2-10 went to the first contractor who only deals with the heat and air condition. He cannot handle the job so I had to call 2-10 back a couple of times in order to get the right contractor to go out for the boiler. That was a couple of days' delay there. The plumber I got answered my questions and worked with 2-10 and me on time. They did not delay, which was a good thing because we haven't had hot water for days.

When I make a claim, 2-10 is pretty on top of it. Somebody usually gets in touch with me within a few hours, and the contractors get the job done, generally speaking. Our dishwasher still isn’t fixed but our heating system is now working perfectly. Apparently, the heating had been going out since we moved in and we didn’t realize it. It was making a noise that sounded like a ghost in the attic but we didn’t realize that’s what it was. We just thought it was the pipes. And then one day, it just stopped blowing warm air, and it was the coldest day of the year. It was like 13 degrees outside. It took the contractor about two days to get out here to fix it, and then they had to order a part.

They do everything fine. I get good service and I'm satisfied. We had electrical issues in the house and they were all done well. The contractor was very good.

The builder that built my house told us about 2-10 and the warranty came with the house as a package deal. Submitting a claim has been a good experience so far and we do it both by phone or online depending on what happened at the time. While the process is slow sometimes, most of the contractors they had sent out were good. In regards to a recent claim, the heating system wasn’t producing heat the way it’s supposed to. So, a contractor came out and fixed it, and it’s working now. I'm satisfied with 2-10.

We’re a management company, so we have all warranties and they are all a scam. Somebody needs to do something. We pay a lot of money to have this. We've had 2-10 for four years and my experience with them has been horrible. To call them, we have to wait hours on the phone, then you get a stupid person who doesn’t understand anything. They give you a hard time to get a supervisor, and you have to threaten with their life to get one. We’re canceling all of our insurances with them. The supervisor, by their policies, is trying to do one thing or another. They can’t reassign someone. They take forever and when something is wrong with the item, they just give you excuses. I have had instances in which they sent three or four technicians.

I’m not too thrilled with the people 2-10 sends out. The tech for the central air conditioning fixed one problem but didn’t come back to finish the other one yet, but I’m assuming he’s going to. I’ve been waiting for a month for him to call me about when he would be coming out to change the fan motor thing out. They’re supposed to call. I don’t have time to make all these calls. The other guy with the electric hasn’t contacted me back yet either. I’m waiting and I have no lights in my kitchen, one of my outlets isn’t working, and he didn’t do a damn thing with anything. I get infuriated whenever I try to get something done and it doesn’t.

I've been with 2-10 since August when I bought the house. The previous owners made it a part of the sale. When I submitted a claim, I did it online and it was fine. I’ve recently had done two claims. Once for my plumbing, and once for the heating. I wasn’t really that happy with that portion of it. With the heating, I ended up paying someone else to come and do it because they were going to take entirely too long to get me in. So, I went ahead and paid the people that installed it to come and fix it.

The fan motor, capacitor and something else went out in one of our AC systems. The contractor who came to do the service for that was a super nice guy. He diagnosed the problem, he determined that the parts were available locally, then he went and picked them up. Luckily, we didn’t have to wait this time for any parts as they had the parts house locally, so he just had to go across town and pick it up. So, I now have the AC up and running. We've had the 2-10 warranty on our house since we bought it in 2013. When we have a claim, we submit it online since we find that that works better for us. We usually get a phone call the next business day or sometimes that same day, but somebody’s out here within a day or two. So, I do not have any problems with 2-10.

The washer and dryer was smoking and it was making a squealing noise. There was also a very strong electrical smell and the smoke was filling the room. I went to the corner to look and the washer was on. When I opened the washer's top, smoke was coming out of it. There was also water leaking to the bottom. I spent two hours with the tech checking the washer and dryer out. Then he wrote up something and turned it in. I then talked with Melissa and got the check after roughly a week. Then we got a new washer and dryer.

If you want to save your time and money, please please please never buy home warranty from this company. Please stay away from this company. I have requested my Dishwasher to be fix, it's more than 2 Months still it hasn't been fixed or replace. Customer service is all they will say, "It is beyond in our we can't do anything." They won't escalate any issue. So I urge you stay away from this company. Thanks.

My furnace wasn’t working and I had a gentleman come out through 2-10. He misdiagnosed it and was not sure what the issue was. Then it died again, so I called 2-10 back. They sent somebody else out and that company diagnosed it as a very serious problem. The heat exchanger was cracked and they said it could cause an explosion. It was pretty bad. After further review, it deemed it needed to be replaced. Dawson Heating came out and replaced it.

It’s been a super easy process from day one, signing up for everything and then, whenever we have to put in a claim, it’s been really easy to submit the claim online. That’s how we’ve done it and either of us could log in and do it, which is nice. We’ve had two different experiences with the claims. For our first one, we wanted to get a furnace tune-up before we turned it on for the year. But 2-10 didn’t have anyone in the area that they used, so that took a while for them to tell us that we had to schedule it ourselves with somebody else around here. But when our water heater went out, the process was super quick. We sent in the claim and then we immediately found out who was gonna be helping us. They were out and looked at it within two days. So that was great. The contractor worked really quickly and they got the job done really quickly, which was nice.

I’m glad that my heating system is working now, but it doesn’t make sense the way 2-10 do things. The parts that they just replaced, the blower fan, the housing, and a capacitor, they just replaced those on October 1st. On October 15th, all that went bad because whoever they had do it didn’t do a good job or gave me the wrong stuff. They replaced it all again like two or three weeks later. And then it tore up again, and a new company came out and replaced the same exact three or four parts again. They are either not doing a good job or there’s something else going on, because the other people petitioned to just have the inside unit replaced. The outside unit has been replaced, and generally, you replace them both. I’ve already had three or four times of the same three or four parts being replaced within a two-month period, and 2-10 replaced those same parts last year also.

Somebody had came out for our appliance and looked at it. They went back and got the price for the part and it was gonna be outrageous so the warranty company just called and said, "We've already paid up to this much, we can send you a check for this," and that was it. It was quick and easy, and they took care of the problem. It was easy too when I filed this claim online.

We were having clogging issues backing up into the house. 2-10 sent Oakley Plumbing out and the technician was able to clear the drain or the clog. But then, it was an issue where the entire drain pipe underneath the house needed to be replaced. And so, we were able to get that fixed. He was able to pin a whole new pipe underneath the house. He was super knowledgeable, very helpful and punctual. The customer service of 2-10 was very good. Initially, they had assigned us to a plumber, and then that plumber, when I contacted him, said they would be out in three days. I called 2-10 back, and they immediately switched me to a new plumber who was able to come out the next day.

One of my wife’s biggest fears in life is carbon monoxide poisoning. We have those literally all over the house, and before winter came along, she asked if we would be able to do a furnace tune-up and check to see if everything’s going well because it was 24 years old at that point. I brought in a family friend that owns a heating and cooling company to see if he’d come over and do a tune-up. He ended up testing the carbon monoxide, and it was blowing out. It was five parts per million carbon monoxide, which indicated to him that there was a crack in the heating element and it needed to be replaced.

2-10 set up the repair for my heating system and everything went fine. A contractor company came out and fixed it. It was quick and easy, and there was no complication. They did great and I'd use them again. I've had 2-10 for 12 years already and I continue to renew because when I use them, it works and it just gives peace of mind to have them.

This is my second year with 2-10 and I extended it because I’m waiting for a hot water heater not to work. The first claim I made was a heating claim last year, it took about five days for the heating contractor to get in touch with me. So, I just went on my own and bought my own source. Then I had an air conditioning question and it turned out the first company they referred went out of business. So, they referred another one, and that was very good. I also had a furnace repair and the contractor was good. He diagnosed the problem and it was done in about an hour.

The guy showed us a temporary fix to the thermostat. There’s a switch down on the heater that we have to flip off and then flip it back on. However, it does it at least four times a week. We wake up and it’s cold and we have to flip the switch to get the heat back on. The contractor thought that the problem was resolved and the guy gave a tip because he didn’t reset it after he put the piece in before that. I told my husband that we had to figure something out because we couldn't just keep doing that every time the thermostat would go out. But we’re glad we have 2-10.

My claim with 2-10 Home Buyers Warranty on my AC unit ended up working out. I had to do a lot of follow-up work, but I got in touch with one of the customer support people and she helped me out. My heater broke and I called 2-10. The first person I called wasn’t able to come out for a few days, so I got back in touch with 2-10. They were gonna send somebody else. But they were gonna come out even later than that. I was dispatched to several companies, but none of them were available in a timely manner. So, I called in. They said that I could have an outsider contractor come in, so I did. He came in, quoted the job, and they said that they would cover the national prices. The contractor quoted about $700, and 2-10 was gonna cover $75 of that. So then I said, “Well, I'm gonna have to wait ‘cause I can’t afford to pay that much money.”

We bought the house on November 6, and the fridge went out. We contacted 2-10 and they were responsive. The contractor was good as well, and they came out four times on the same day most of the time. They tried to do what they could, but couldn't get the fridge fixed the first four times because it was something that was inoperable. So, we got a new fridge and the one we got now works fine. Everything went well. Having the home warranty was definitely worth it, and so I would definitely be keeping one. And even when this one's up, I would be buying another one.

I've had coverage with 2-10 since I bought my house in 2016. I called them for a water heater claim and it was fine with the rep. That was on a weekend. The contractor was nice and they got the work done right away.

Part of the electrical claim was taken care of, and with the other part, they say they’ll take care of it on the 19th. The electrician was not the person that was supposed to come and see what the other problems were. Now, they wanna send another electrician. As long as they come out on the 19th and take care of it, everything is fine.

2-10 is good. For the most part, calling in a claim has been very good. Most of the time, I am given a feedback within 24 hours. Some contractors I have been not necessarily pleased and impressed and some I’ve been impressed with. On my appliance issue, the technician came out to work on my oven out at a reasonable amount of time and diagnosed the problem. He couldn't get the part, so my understanding was that 2-10 ordered it. When the part came in, he came back and put it in. It took me about two weeks and a half. It wasn’t too bad. Everything is fine now. The work done was good.

Nothing happened right away after I filed the claim online for my heating units. I only got a message saying the company assigned had been given the work order. I was able to call them. And once I called them they came immediately. But it was like 24 hours before I expected them because they hadn't been notified so there was a glitch in the system there. The contractor was very helpful -- a very good guy. He tried to fix the heating units and wasn't able. And then he had to order a part, and then once he got the part in, everything was fine. It's been working every since.

When we first moved in, there was an issue with the refrigerator. It was full of food, but it took the contractor two weeks to get that fixed and four trips back and forth. Every time it was, "We gotta order a different part." Whoever 2-10 hired to do this stuff is obviously the low bidder. We also had someone come out to do the pre-season check-up of our heating system to make sure everything was fine. They assured us then when we paid our $75 check-out fee that everything would be fine. But 10 days later, it froze up and then they charged me another $75 to tell me it wasn't fine.

I had a claim on my microwave and the tech came out and looked. He said he would order three different parts because it would be one of the three. It would be a week and then that rolled into three weeks. Then the woman from that provider got on the phone because she said she couldn’t get the part. 2-10 said that they could get it out of their inventory and have it the next day. Then the provider got ugly. My wife got upset and we ended up taking a buyout and be done with it because it was such a terrible experience. When I called the third time to complain, the person put me on hold and I heard her talking to another. She was planning her breakfast and they were talking back-and-forth. But, in fairness to them, we got to the supervisor and he was super nice, and he was the one who offered the buyout. But at that point, with what all happened, I still would not use them again. I was done, fed up, and had enough.

I continued with my 2-10 warranty after the first year coverage that was included in the purchase of my house ended. I have used the phone to submit claims, but I prefer to go online. It doesn't take long to figure the website out, but it's a little dated. I had an issue with my electrical heating system the last time. I have 2, upper and lower, and the lower was out so there was no heat on the first floor. I submitted the claim for it on a Friday and I got a surprise call. The contractor came out that Sunday and took a look. However, the repair didn't get completed till the next week 'cause a part was needed. He assessed what part it was, he ordered it, and then he followed up with me and let me know that he was waiting for the order to come in. That Monday was a holiday so he came by Tuesday afternoon, and then he got everything completed by Thursday.

Our furnace went out and I had to make a few phone calls with the regional manager to get somebody to get going on it. But we got it done and the technicians were great. They were here in a timely manner. Anything I needed, they got guys right on it because they understood it was in the 20s and we had no heat.

The contractor 2-10 sent for our last claim responded quickly. They were timely. The gentleman that came out and looked at the water heater said it definitely needed to be replaced, but it was all downhill from there. They ordered a comparable water heater. The guy came in really late at night, and didn’t do a very good job. Our house is quite large. It’s over 7,000 square feet. So you need to have this little deal on top to shoot water down to the other end where the master bedroom is. He said, “You didn’t need that.” He kind of had a little bit of an attitude. He wasn’t happy that he had to come back. He did kind of a sloppy job on the soldering, and as a result, right now, we have another plumber coming that we’re gonna pay for that’s going to have to uninstall it and put it back.

To submit my water heater claim, I called 2-10's office and they contacted me and put me in contact with a local plumbing company, which did a good job. The technician who came out was very good.

Submitting claims is reasonably easy and I’ve had positive experiences with the various contractors that have been sent out with one exception. A guy tried to pull a pretty fraudulent number on me. We had a minor repair to the furnace last year. It was just a fuse, as it turned out. But he claimed that the entire system was shot and that it would not be covered under the warranty and I would need to pay him $5,000 individually to his company, not through the warranty. And for $5,000, he’d install me a new furnace. When I called 2-10 Warranty to verify this, they said that the guy had not called them. He just said that he had been out and that he was waiting for my call. They also said if I have a problem with the furnace, it would almost certainly be covered.

The contractor came out to our house but then all they did was looked at the water heater and they were gone. Then they wanted an additional $550. There was a $100 deductible so we ended up not hiring the contractor. We just cashed out on it, and then we replaced the water heater ourselves at a fraction of the cost, and then we canceled 2-10 Home Buyers Warranty because to me, it was not worth it. The price went up then they started hitting us for a lot of money on top of that, and I wasn't happy.

I used to be a real estate agent and I've been in property for a long time, so I always knew that it's wise to get a home warranty. I've had 2-10 for about four or five years now, and I wouldn't go with any company. I was just annoyed that the process for my water heater took forever. They did what they said they were going to do and the contractor came out about two hours after I called 2-10, but it took a very long time to order a new water heater. It was frustrating. But everything else was great. The contractor came out quickly, and that was a weekend. You can't get on Google and get people to come out on a weekend, I guarantee that. And the contractor was really good. I hope to keep using them. It's hard to find good people. For the most part, the people that work for 2-10 are pretty professional. So I'm not going anywhere. I definitely recommend them to everybody.

When I had to call 2-10 for past things, it was fine. I always got a person from the claims department and I spoke with them and that was fine. One time, when I called back, it was a whole mix up and the person didn’t come, but they fixed it. When I called this time about my furnace, I could not get a person on the phone, and I was a little bit annoyed by that. I had to do everything automated to the machine. It went smoothly, as far as making the appointment and them coming out, but I couldn’t speak to anybody to confirm anything or anything like that.

2-10 has been fantastic and they have supervisor goes above and beyond. But the Sears people that came out for my recent claims didn’t really know what they were doing. For my refrigerator, they ordered the wrong part, so they had to come back. Then, when they came back, they reordered the wrong part. So they have to come back again. At the moment, I’ve got three boxes and I opened them a couple days ago just to see what they are. Two of those boxes have the same parts and now we’re gonna have four of the same part and one different part. So, hopefully, that different part is the part they needed.

Aire Serv is great. Everybody is respectful of my time except for the back and forth that seemed to go between 2-10 and Aire Serv. We were without heat for nine days and I realized that Aire Serv was calling 2-10 at the same time I was to see what the holdup was. I was told 2-10 had to purchase the part because it’s something very specific and if it was wrong, they weren’t gonna pay for it twice. Both Aire Serv and I called several times and we were supposed to wait for purchasing to order a part that I needed, knowing full well that we were down in the 20s. It was 48 degrees in my house several mornings and 2-10 didn’t seem to have an issue with us being cold. It was Aire Serv who was taking up our side of the part, and they finally ordered for us.

Getting a home warranty was part of the whole negotiation process when we were buying our house. We said that the furnace was 20 years old and if we were going to buy the house, then the seller had to include a home warranty. Submitting a claim with 2-10 has been extremely easy. Everybody has been really helpful and claims have been taken care of promptly. Usually, I'm given a time window of when somebody is going to contact us. And so far, people have contacted us within that timeframe. Also, who is gonna be calling is always listed, so expect a call from whoever. And it has always been that person and hasn’t been anybody different. There was only one time when somebody was dispatched that 2-10 hadn't called. I contacted 2-10 and they put somebody else on the claim. Also, we’ve had good luck with the contractors, who have been professional. I’m currently satisfied with 2-10.

We just bought a house, so we wanted a new warranty and 2-10 was referred to me. I've had a couple of claims and submitting them is pretty simple. I do it over the phone and it's been straightforward with the reps. I had a claim for the swimming pool when the filter had a hole in it and whatever was coming up was shooting back out into the pool. They replaced the filter. It was an overall good experience.

We just moved in to this house just a little over a year ago and before that, we were with American Home Shield. Somebody recommended that we do 2-10 and our experience has been very positive so far. When we had a water tank difficulty, aside from attempting to repair it, 2-10 was willing to replace the tank when both companies that they asked to work on it and we ourselves noted that it should be replaced. Often, people try and keep all things going as long as they can and I was afraid the tank was gonna explode and leak all over the house. So, I was pleasantly surprised.

2-10 is an awesome company to work with. We've been with them for a full year and we’re starting our second year now. And Lord willing, I’m going to sign up with them every year. Everybody’s always nice, very efficient and professional. When you make a request, they come back to you within 24 hours. They follow up well and if you have any questions, they call you. They’re all on top of it.

The house is a few years old and it is on an island, and it will go a whole lot of money and we wanted some kind of warranty, so we required one. Submitting a claim to 2-10 on the phone has been good. While the vast majority of the contractors sent have been good, we’ve had one that really sucked -- they came out, started the job, kind of fumbled what they did, and did not come back out. We had to recontact the warranty company and had them get somebody else to come out and do the job right. So, for that one job, we had a total of two contractors. Overall, 2-10 has been good.

My neighbors told me what their experience was and how much they pay. I got 2-10 and it's been three years. I like submitting claims over the phone. Online is okay and I understand sometimes, it’s easier, but I like to talk to a person. When we were in the house not that long and my electric water heater stopped heating water suddenly, I had to replace the whole thing. When I went with the company, I paid $400 for the water heater, but at least they did everything. Sometimes the contractors take too long, which is one of the things that got me angry last time. Still, some of them are good.

When we bought the house, the refrigerator was left. And within a couple weeks of moving in, the icemaker stopped working. Eventually, the mainboard shorted out and that the entire fridge would no longer work. I liked that I was able to go online and file the claim, so I was able to do that quickly. I made the claim on a weekday and the technician was out the next day to diagnose the problem. The service was great and fast. Then they ordered the parts that were needed, and within a week’s time the fridge was repaired. The only thing is, they should have push notifications for status updates rather than having to be on their website. But, other than that, I was very happy with the service.

Everything went smoothly and well when we submitted the claim for our water heater. It took 2-10 a few days to send someone out, but the contractors who came were professional and everybody was happy with them. And now, everything is up and running.

Everything went smoothly with my claim with 2-10 for the AC. I just had to call them and I let them know what the issue was. They chose who they wanted to send out and I met with the people who were working on it. They were very professional, did a good job and everything seems to be working well. Plus, the cost was affordable. I had to use 2-10 so soon because the inspection was done on the unit and we could clearly see that the unit was not properly working. The wires on the blower motor that went to my unit had been soldered shut together and they had been that way for a while. It didn’t just happen. If 2-10 was supposed to come in and inspect it, there should’ve been no problems because I never moved in the house and it was a pre-existing problem. Somehow, it got signed up on and I had to come out with the deductible to be able to get it fixed. So, that was a little tough, but we worked through it.

The central air conditioning claim went pretty smoothly. The contractor fixed it and was out on the same day. The only thing was that there was some miscommunication. My girlfriend took time off of work only to be told that 2-10 wanted to order the part and the contractor couldn't do the work. We had to schedule a whole separate time several days later where either one of us had to take off work. It was a little sloppy from the claim aspect of it. It could've been more streamlined if we knew for a matter of fact that the contractor wouldn't have to be there for the first time. They'd see what part they need and get with 2-10, then they'd come out and fix it. But even though we had to have multiple appointments made, I thought that it was very convenient that I could just make a phone call and then somebody would reach out to me within 24 hours.

I had a contractor that came out and took care of replacing my unit, and everything was fine initially. But when it got cold and I had to turn the heat on, it was not working. I tried to contact the original contractor that put in the unit to see if he could come out because he was the last person to touch it. However, I wasn’t able to get him on the phone so I called 2-10 and put in a request. It took about three people to deny it. From what I understood after the fact, they wanted the original contractor, who was unavailable, to come out.

We had a problem with the pump and a couple of different parts. We’ve been very pleased with 2-10 Home Buyers Warranty. They respond pretty quickly. In all the claims we put in, we’ve only had one technician that came out that I wasn’t pleased with, and they responded to that and sent somebody else. Getting a contractor out to our home depends on me finding time to meet the person. But if it’s the end of the week, it might take an extra day, but usually it’s 24 hours and I get an email that says, “We’ve contacted somebody.” We’ve never really had any trouble with a person not contacting us pretty quickly.

I’m a real estate agent, so I’ve had a lot of home warranties, and I’m now trying out 2-10. I want to try the company first before I refer it to any of my clients. What I didn’t like is that, when I had a claim, I had to be there for the first appointment and then the people had to come back. They just analyzed the situation without opening up my filter. It ended up that they couldn’t find the supposed part because my filter was so old. That was two appointments instead of one with American Home Shield. Otherwise, it was fine. I will now be referring 2-10 instead of American Home Shield.

We had a heating issue so I filed a claim with 2-10. I called on a Saturday and they didn’t think anybody could get to me until Monday which wasn’t good because we have freezing temperatures. There was no easy way to talk to someone right away to say that this was an emergency because 2-10 wouldn’t even call the people for me. I had to call and set up the appointment myself. But the contractor that came out did a good job.

Making claims is cumbersome. You have to go online and they never seem to get it right the first time, even though you type it in correctly. Recently, we decided to call back in to say, "Hey, we typed it in this way." But when the service technician called us, they got a completely different work order, so we had to figure that out. The people that we've talked to have been nice enough, though. The claim was for the heating unit and we had someone come out. They got under the house and assessed it. They explained to us the problem, and we went from there. The tech seemed to know what he was talking about and was very professional. It took awhile to get them to come out, but it was a fine experience.

They are really great to deal with. I use them personally for my home but there's only one decent contractor, and it's my Maintenance Guys. The rest are worthless and not competent. They can't fix things. 2-10 as in the past has chosen to go with very not reputable contractors making 2-10 look bad. They're trying to go with cheap people. But Lyn, 2-10's rep takes care of things. I stayed with 2-10 since 2019 and I like them because of Lyn. She follows up and jumps on things right away.

The water heater was old and it went out. I either made the claim to 2-10 on Monday or Tuesday and they replaced it on Friday, but Thursday was Thanksgiving. It would be nice if it was done the same day, it would mean we would have hot water, but it was fine. The initial person I spoke to in their claims department was not very helpful but the contractor was and my rep was great.

Everything turned out great with my swimming pool claim. Submitting it was easy and the tech came when he was supposed to come. On the first day, he figured out what was wrong with it. Then he came out the following week, which wasn't very long, to fix the issue. Although he had the wrong part at first, he went to get the right part that same day so that he could finish the job. Everything we did, we worked out together. There was a time that I couldn’t make it and he said that he would do the work while I wasn’t there.

We have a boiler and when we turned on our heat, some of the rooms weren’t getting heat. So, I called 2-10 and they sent a service guy out. He looked at it for 15 minutes and said he’d take the information and had to get back and turn it in to the warranty company. He also said I would get a call later that day or the next day and he’d come out and he’d fix it. That was a Friday and I didn’t get a call over the weekend. I called them on Friday afternoon and said I didn’t hear anything. Their rep said she hasn't got any information from the tech. So, she stayed late, got the information from the tech, and sent it to 2-10. I then called on Monday because I hadn’t heard anything and 2-10 said they never got the stuff.

In the three years being their customer, I usually call a representative if I submit a claim and it was easier than trying to do it online. There was never a very long hold time and I’ve never spoken to somebody who didn’t know what they were talking about. When I had a heating problem, they sent someone two days after I put the claim in. The contractor was awesome. I think it took longer to get the approval for the part than it did to get the heating system up and running.

I’ve spoken to some wonderful people at 2-10 and they took care of my issues with no problems at all. It was a great service.

My claim on my gas electric heating system was horrible. About a year ago, we had some issues with the system. The contractor that services our area came out after a couple of days. To get him out was absolutely a nightmare. He kept telling me that he couldn't give me a day. There was all sorts of issues. So, he came out, he gave us a diagnosis, and then I never heard from him again. I've called him multiple times, where I spoke with him once or twice and he told me he was waiting on the part.

When we purchased the home, our Realtor suggested 2-10. I've been with the company for six months now and I do my claims online. Their website was super simple, very straightforward and intuitive. When I submitted a claim, it was 48 hours from the time the person was at our house. But the gentleman who came reached out to me within eight hours. He just didn’t have availability until later in the week. He was very kind, was quick to diagnose the problem, figure out the issue, and worked with the home warranty company to get the part ordered for us. And I didn’t have to deal with 2-10 at all. He did everything on his end and they called me and let me know not long after that that he was coming back to install the part that he had ordered. Everything has been fixed.

I had a claim with 2-10 for my heating system, and it didn’t go so well in the beginning, but it got resolved. After I logged the ticket, they dispatched somebody fairly quickly for the motor in my furnace to be fixed. The guy came out on a Monday and he said there needed to be a part ordered. And then by the end of the week, I had got an email that they were trying to close out the ticket but the part had not even been ordered. So, I called the vendor that was dispatched out. They said they were waiting for approval to buy the part. When I called 2-10, they had just gotten the receival from the technician who closed the ticket out. So, then everything had to be expedited. 2-10 expedited the part to be ordered, and it got fixed very quickly once that got resolved.

My claim experience with 2-10 was very unsatisfactory. I went online and turned the claim in. They contacted me by email and gave me the company and the contact numbers. The first HVAC company that came out was father and a son. They evaluated the problem, told me they had to order parts, got a check for $60 from me, and never came back. They evidently declined the job after they had stolen my money. 2-10 sent somebody else out and did not charge me my copay. So, they took care of it. The next contractor was truly outstanding. They had the parts with them and they wanted to do the repair. They had to call 2-10 to get it straightened out, and then they drove back out to my house and completed the repairs the same day. The AC unit works fine now. Because of the first company, I had a week's delay, of which I can't blame 2-10 for that. But, they should have known better about the companies they were sending.

The heat wouldn't turn on, just like the last time I made a claim on it with 2-10. The first claim was during my first year of buying the house, and this is my third winter, so the heater was working for a good two years and it just went out again. The guy who came out last time, I don't think he knew what he was doing. But the one who came out this time was pretty good. As soon as I submitted the claim, I got a phone call and then he was out in no more than 72 hours. He had to order a part and the longest thing was waiting for it to come in. He answered all my questions and got the heater to work. He said something was burnt out but he never understood why it was burnt out, so I don't know if there's a chance it'll happen again. But as for now, I'm getting heat and I'm grateful because it's freezing down here. I appreciate 2-10 for being there for me in my time of need.

I felt good about the tech who came for my heating. He came to the home prior and was quite a gentleman. It seemed that it was working, but by the time he left, it wasn’t functioning the way it should. It was working, but then it wasn’t coming on and off the way it should. He came right back and took care of it though.

My refrigerator died on me the day before I was leaving to go out of town. 2-10's contractor called me right away and I set an appointment for when I was returning. They came on that night and said they needed to get a part. They said sometime after that they couldn't find the part. They tried another part but that didn't work. 2-10 said that the contractor was allowed three to five more days to see if they could find the part. They couldn't find one so 2-10 got another three to seven days to decide what they were gonna do. They then sent me an offer and I took it. I was a little annoyed because this happened right before Thanksgiving and I was waiting so long. I knew it was partly my fault for waiting the three days but I couldn't change my plans for the refrigerator. Still, it all worked out.

My garbage disposal claim went well. I went ahead and paid my required amount, and the technician did an outstanding job. He had to run over to Lowe’s and get some parts, so the job took over an hour due to traffic. Still, he was very cooperative and put us at ease with everything. I was very comfortable with him doing everything and explaining it.

The water heater was leaking and we made a claim over the phone. They gave us someone to call and we called them. But the number that they gave us was the wrong number. It was to a different place and they didn’t know anything about 2-10 Warranty. So we called the name of the place that they gave us, but they also didn't know anything about 2-10. That was a hassle. So we did the work ourselves, and that was not good because we were without heat in very cold weather. Also, we had to come up with $1,300 to fix it, and 2-10 only reimbursed about $850. 2-10 never seemed to have anyone in their network, so we always have to find our own contractor and then get reimbursed. But they do good getting our money back right away.

I had a water heater claim with 2-10 and it went really well. The guy who came out was great. My wife even had to be there with him one day by herself and she was totally comfortable with him, and I was there with him while he was putting the water heater in. It took a little longer to put it in and inspect it, but everything went smoothly.

My gas and electric heating system has had problems off and on, and when we did the claims, the reps were polite. The first time I was iffy on the contractor. I thought he was giving me the runaround with us being homebuyers. But when the owner himself came out, he actually sat down and explained everything to us, so it was not like he was pulling my leg. We are in the process and the company should start working next week on getting everything put in.

When I moved to my house, I wasn’t even living there for one day, and the toilet in my downstairs powder room was running. I called 2-10 to put a claim in and the plumber came out and checked it. He said it was cracked and leaking underneath the toilet. But 2-10 wouldn’t help me out. So, I really hate them. Then when my water heater went, they had to put the expansion tank on it up to code. But with how the expansion tank was put in, my door wouldn’t go into the track and shut. It's a bi-folding door and the technician didn’t put the piece that goes into the track. I left them a message but they didn’t call me back. I went to put the piece back in the track but the door won't shut.

I had a claim for a terrible squealing noise from our heating system, and I was running on emergency heat for no reason. The first contractor made the appointment for a Sunday between 8:00 and 10:00. The guy showed up Saturday morning at 11:00, and we were out of town. He said that if we didn't get somebody there to let him in that day, that he could not come back on Sunday because his appointment was for Saturday at 11:00.

The most recent claim with 2-10 went fine but submitting a claim has been frustrating till I finally got somebody with some intelligence. In my kitchen exhaust fan claim, they wanted to get people from 50 miles away to take care of our problem. And the guy from 50 miles away didn’t know what he was doing. He took a picture of it, and left. He called me back, finally, and said they could put in two new motors or I could buy a new one. I told 2-10 to let me go get the guy from island who was 2 miles from my house, who has been here since 1954 and has a car and a lot of people for a lot of years. They wanted to know how much that was gonna cost. They were not gonna cost any more than the guy from 50 miles away. So, they said they would send a check for that amount. I said fine. That settled the problem.

I have an ongoing issue with my kitchen sink since October the 5th when I had a backup happen. The contractor came out, snaked it out which took a couple of hours, and said it was good to go. On early November, I had a leak under the sink again. 2-10 had sent someone out and said something was wrong with my faucet. The faucet was under warranty. I only purchased the faucet in April, so I called Moen and they sent me a new one, and I had that installed because 2-10 doesn’t do faucet installations. My contract didn’t cover that. The 2-10 contractor came back and when I looked around the collar where the guy had taken all of his stuff to do the snaking, there was some cracks and it was leaking. He said, “I'm gonna put in an order to see about getting all of the pipe and the stuff under there replaced because they’re getting loose.”

My problem was with my wall oven which is all stainless steel. It can be fixed but the part won’t be in stainless steel anymore. It would be black and it’s a part that’s on the front of the oven. In the middle of a stainless-steel microwave and then in between them is the control panel and then the oven is below it, there’d be a black panel instead of a stainless panel. However, 2-10 doesn't replace units because of cosmetic reasons. If they can make something function, they’ll make it function no matter how it looks or they’ll give you the price that they would've paid the person to repair that towards me replacing it. So they’ve now decided to pay me what the repair would cost versus replacing the unit, which I totally understand. I’m not so sure I like that but it is what it is. They took care of me and everything seems to be fine. My wife and I figured we'll just wait and see what kind of sales come up after the first year and we’ll look at replacing the unit.

The technicians that came out were great and all-around nice. The guy explained to me everything he was doing and what the problem was in layman’s terms because I don’t know too much about HVAC. The only down thing was that there was a misdiagnosis in the beginning, but as soon as he found out the issue, he worked hard to get it fixed. I appreciate 2-10's coverage, but I will shop around for better rates.

The refrigerator in my house quit cooling, so I contacted 2-10. A tech then came out and diagnosed the problem. I had to get a refrigerator in the meantime because I had family over. So, I opted for the cash-out deal through 2-10. They cut me a check, not as much as I expected, but it offset the cost of a new refrigerator. I've also had a claim for my air conditioning in the house, and their contractor came out and repaired it for me.

All throughout our house upstairs, it seemed like one room was getting all of the airflow from the heater. And that room would be like 20 degrees hotter than my other rooms. I filed a claim to 2-10 and it was a pretty easy process. It’s just that when it comes to heating and air, there’s a certain company that I like to use. And when I first put in the request, I always got the company that I don't wanna use, so I have to go in and cancel the request, and then, call them. So, that was pretty much a hassle. I wish I could choose what company they dispatch first.

I had a plumbing problem due to my food disposal and made a claim for it online, which was fine. They came out, swapped it in and were gone in no time. They were there when they were supposed to be there.

My claim for the gas/electric heating system went great. On the second visit, the tech knew what was wrong. The first time, he did everything he could and then it was a little issue of getting the part, but we got it and they came on Saturday and put it in. The only problem I had with 2-10 was they gave the name of a contractor that was gonna contact me the first time, and when they didn’t, I called them the next day and I kept leaving messages. The rep called me back and then I said, “That’s okay. I’m getting somebody more reliable and dependable that will, at least, return my call.” She said, “Ma’am, we have told them. We are booked up ‘til the middle of January. They’re not supposed to be giving our name and phone number to anybody.” And I said, “Well, they did, and you didn’t return my call.” She said, “You’re not my customer,” and she hung up on me. She was very rude. I called back and said, “Don’t you ever hang up on me again.”

Submitting claims with 2-10 has been pretty mediocre. The process is very documented and impersonal. It's certainly not a source of complaint, but if I were a company, I would try to improve it. After the expiration of my first contract, the one that was arranged by the real estate dealer, I did not renew right away. After a time, I was inundated, and beneficially so, with offers from 2-10 to sign up again. And there were benefits. Eventually, I took advantage of an opportunity to enroll when the sales were being offered. I had several conversations with their reps, but I ended up with a young lady who was very nice. She offered a plan that had a $50 initial payment to the first contractor that showed up and some other discounts. I signed up for that on the phone without any paperwork, because that's not the way they work. Their sales representative makes a representation and you agree to it and you pay with your money.

I called on the 12th of November and told 2-10 that I have an issue with my freezer. I put the claim in and I didn’t hear anything until two days later. They came out and the guy told me that it was gonna be really expensive and he didn't think that it was gonna be replaceable because of the cost. I asked him if he was gonna recommend that to 2-10 so I would know what I'd expect and what the timeframe would be. He said that he would get the stuff in, which he did that Saturday. But I called 2-10 and they said that they didn't get it. It was a lot of back and forth there. The following week came and I called them to ask what was going on. They said that everything had been turned into purchasing and they were just waiting for them to respond on how to proceed.

I made my first claim with 2-10 and the submission process was simple and really easy. I like the way you can either do it online or you can call. For this claim, I called them and their rep was great. They seemed to be willing to help you. Something happened where we had to switch HVAC companies. I needed an appointment on a certain day so my handyman could meet the contractor, but one company didn't have it. 2-10 was willing to call the company first before you could make the appointment.

I called 2-10 the first time for my microwave that kept blowing out the circuit breaker a week and a half ago. The technician they sent out was fine and the microwave was replaced. However, the new microwave had blown the fuse out in the kitchen yesterday and it has done it twice already so I have to call back.

I called 2-10 for my water heater and their rep was very responsive. Their contractor was out in a day or so, and got everything running pretty quickly.

I have regularly scheduled a heater checkup and I use a heating company. They came and said that there were all these problems and I was gonna need to replace. I called the 2-10 and they had somebody out here in a couple of days. They also determined that it needed a replacement, and the parts were ordered and they got it done. It was pretty quick. I only had one little hiccup with the contractor but 2-10 took care of it. It was a Friday on the week before Thanksgiving, and they called me and said that the part was ordered. They said a local would be calling me soon. So I called the contractor on Monday and they said their records showed it wasn't even ordered. I was concerned 'cause it was Thanksgiving. I called 2-10 back and they worked it all out, and it got put in the next day. They took care of everything.

The person that I called that was helping me was very nice. I got a check for $772 from 2-10 the other day, and she told me they were gonna give me back the $100 that I paid to the person who came out to look at the refrigerator. But I didn’t get that in my check. The door on my refrigerator was broken and they couldn't fix it. So they said they had to replace it. They could only replace it with a white refrigerator. They did not have stainless steel. They said on my package that I didn’t have color match. But I have the top package, so how can I not have color match? So I went out and bought a refrigerator which cost more than the check they gave me.

The company 2-10 sent for our microwave had to change the whole door. They also replaced the light underneath the microwave, but it's out again. They were very good though.

Everything went well with my gas electric heating system claim. Although the contractor had to come out a second time because it broke again, it was no fault of theirs. The first time, the tech fixed a capacitor. But the unit was old so the tech suggested that we might need to fix another piece too because it was about to break. The system worked for a day and then the piece that he suggested broke. A week later, the contractor came out and replaced that and the system has been fine since then. The biggest holdup was trying to get the approval from 2-10 to do the second fix. We had a different company for a couple of years prior to 2-10 and it has been night and day. With the prior company, it was a fight just to get a decent contractor to come out. 2-10 is much better.

Our heat went out, and I contacted 2-10 and they sent somebody out. I did the claim online and once they gave me a call, they said they would send a technician out and we set a time and date up. The tech came out and looked at the unit, told me what was wrong with it. A couple of days later, they contacted me again telling me when my unit was gonna be in, the one that they ordered from 2-10 Home Warranty. It was all quick and easy. From the time I submitted the claim until the new unit was in, it was about a week and a half just because they had to get the new unit shipped in. As far as them putting it in, the day they got it in, they came out the next day and installed it. Everything was great.

We decided to walk on the garage, and all of sudden, we noticed some little holes on the side of it. We called out and it seemed like we needed a water heater. The contractors were great. We had one instance that they mentioned that we would get a phone call back from them meaning that they were on their way to our house. Unfortunately, we did not get that second call. So, my wife was home with a baby, and that was when he was installing the water heater. It was not a big deal, but I wished he would have called, so I could have been at the house when he arrived. But the first time, he called and it was great. The guy who did the work was fantastic. I'm very satisfied.

My stepmom uses this service and she referred me to Kiah. She said this guy was really good and that I should look into him. So we did and he offered the top of the line package and then the lower package. We took the top of the line and I'm very happy. I did a claim for the downstairs heating unit and 2-10 sent out Climate Makers the next day. It was awesome. Climate Makers was great, and Kiah has been great. I'm 100% determined to stay with 2-10.

When my heating system wasn't heating, I had a tech come out. I was told that it had leaks in it and that it was really low on Freon. They put in a new heating thing upstairs and recharged it. The tech did a fine job. They called when they were coming and came on time. But the year before, one of the technicians that were sent out was not a great quality person and we had to get another company to fix the issue. Other than that, 2-10 has been fine with covering what they said they will cover.

To submit a claim is very easy and every time I’ve called, they’ve handled it. The people that I talked to, the technicians, all of them, were so good and very professional. I will keep 2-10 from now on. I wouldn’t look for another company. I won’t look for another price. When you’re comfortable with someone, you kinda stay there.

Working with 2-10 was easy. The contractor who came for my water heater was perfect, easy to work with, and worked with my schedule. Within a week, the repair was done. I'm very satisfied with that timeframe.

I am not happy with 2-10's service because when I called them about my stove that exploded, it took them two weeks before they would send somebody to come and check the stove. They said they were not going to send somebody because I'm owing them 100 and something balance for the whole year and I told them that I don't have money now. Once I get paid before the third Wednesday, they would send somebody. When I bought the home, it had old appliances, and I told the person that, "Okay, this is old, and I don't feel comfortable using the old stove again." Thank God that was in the kitchen when it explode as soon as I was not in the kitchen. It could have been on another thing. So, for two weeks, I could not cook. I was eating out or using the microwave to cook.

Every time we've made a claim, 2-10 has always been fabulous. When our water heater wasn’t working, the techs who came were very professional.

My heater went bad and I have a 5-month old baby at home. 2-10 did nothing to help me out and it was a very horrible experience. They assigned me to a contractor and I spoke to the contractor. The contractor gave me an appointment for the next day, but they never showed up. I called 2-10 back the next day and they told me that they don’t control the contractors and that I have to start all over again. So, they assigned me to a new one and those ones gave me 2 weeks appointment. That was crazy and so I asked for another one again. I called the third one but they never picked up. At the end of the day, I had to call a contractor outside of 2-10. I have been a customer of 2-10 for 3 years or so, and this was my first claim. I told them about my daughter but they don’t have the customer’s best interest in mind.

I submitted a claim for my oven to 2-10 Home Buyers. The contractors they sent were great. They were out within a day and got the job done. We've been happy with 2-10 so far. They're always really good with their service.

We had a problem with our gas electric heating system and it was very cold. I would have preferred it if things moved a little quicker. We had to wait on the contractor Cool Solutions -- it wasn't AHS's fault as it was completely on the contractor's end. The guy didn't pick up phone calls and he did not answer messages. I was reading reviews about them online and it seemed like it was a recurring theme that they were not responsive and they were hard to get ahold of.

The sellers of the property purchased our first year with 2-10, and then we renewed because some of the systems in the home are a bit older and we thought it would be a good idea. So, we renewed the one year and it has gone up in price a bit from what the sellers had paid for. Then this last year, I called to complain when we were thinking of renewing because the price had gone up by $200 in one year. They did give us a discount that took most of that off, so I appreciated that. But if the cost continued to go up, we definitely would be looking elsewhere.

The very first plumbing company that was assigned to my water heater claim never called. And when I called the company, they said that they thought that the assignment had been terminated by 2-10. So that was kind of a disappointment that they never called to tell me it was terminated. But the second service company that came out was fine. They did two visits. One was to identify that there was a defective control system that needed replacement and the second was to do the replacement itself. The tech was knowledgeable, and he had good interpersonal skill, so there was no problem getting along with him. It worked out fine.

The water heater would just stop heating. The pilot’s flame would just stop by itself and we have to wait until it cools off, and then turn it on again. It was warm and it makes the water hot. But the moment the major flame that heats up the water stops, the pilot’s flame would stop with it. With the condition outside, not being able to take a hot shower was very inconvenient. It happened a few times already. From the day me moved into the house, the problem existed. I thought at the beginning, it was just a problem with the thermostat because it worked well for a couple of months, but then it fell down again.

I was a bit disappointed when I first called 2-10 to report a problem. I haven’t been through the process before, and the person on the phone didn’t describe it to me very well. I had to call a second time and speak to someone else to understand how the process was. Once I have done that, I then realized that they make the claim to a company, who then gets in touch with the customer. The company has an amount of time to do that, then I had to wait a few days for the them to come out. And I have not had good experience with them at all. They couldn’t schedule me when I wanted it, and when the first guy came out, he made an incorrect diagnosis for my washing machine. He ordered parts that we didn’t need, which took probably another week, then we had to schedule him in again. When he came back, he basically told me that he couldn’t fix it for me.

The refrigerator repair was going to be $900 to fix, but I had a limit of $400 on the appliance. I didn’t realize I had limited coverage. The freezer stopped working, and then the water and the ice maker. Once I got here the only thing that was working was the main part of the fridge. I ended up having to just get a new one, and they only covered $400.

Our hot water tank was not working intermittently. It was working properly when he came. Plumber came out and did nothing. He told me to take a picture of the codes if it happens again. He charged $100.

The company that 2-10 assigned to do the work have turned out to be not only a bitter disappointment on my end, but also a company that should not even have a contractor’s license if they have that. They are, without a doubt, the most ill-run, non-professional. I even had a plumber that came in after the fact to do some other work for me and he told me that they did a hack-job as far as installing the water heater.

Submitting claims to 2-10 over the phone has been very simple. The contractors they send out have been very professional. When they communicate with me about coming out to do service over the phone, it has been very timely.

I've been with 2-10 for several years. When I renew, I’ve not had a problem, and 2-10, in general, was okay. But we were overcharged with our latest claim regarding our plumbing. The company called Price Right. I don't think it’s priced right. They were there, two persons, for an hour and they charged me 1,900. I paid almost 1500 plus another 100 for the copay. I wouldn’t recommend 2-10 because I don't think they have a good contract on this.

The water heater failed and 2-10 Home Buyers Warranty covered the cost of the replacement. The process of submitting claims is fine. It's a little bit of a long time on hold to get through to the right people. The repair people came in and diagnosed it, and then I had to get on the phone and get a hold of the 2-10 Home Buyers Warranty people. It took probably 20 minutes or more to get through to the right people to authorize repairs, but other than that, it's fine.

The heating wasn’t working and I contacted 2-10 initially. We’re in North Carolina and we had a very cold spell, down in the 30s and there was no heat in the house. Initially, I was told it was gonna be two weeks before somebody could even come to the house and diagnose the situation, and I couldn’t go through without heat. I had to call my real estate agent and he brought the policy up for us. He had to intervene to get someone out quicker. I also had 2-10 on a previous home, and the key is always just the timing. When you got a freezer that was leaking water, or the current situation where there was no heat in the house, it takes them two weeks just to get somebody there. But once I get somebody, I’ve always had a positive experience getting things resolved and taken care of.

The contractors sent out were pretty good. The guy was able to diagnose the issue really quickly. Also, it was pretty easy to schedule for them to come back out to replace the water heater. Everything is working to the top shape now.

My stove top claim has been pleasant but long. It started a little more than a month ago when my stove was not working properly. It would flash F7 and start beeping so I called 2-10. About a week later, I got a repair company in. They had to replace the control panel, and they ordered it. A week later, they came in and the white overlay did not come with it. I didn’t understand exactly why, but they said that the order didn’t come at the same time. They had to install the panel and order the overlay, and the overlay came a few days later. They came and finished installing, and it worked for about 10 minutes. We made a little soup on it, and then it started flashing again so I called it back in.

The contractor for the heating system was very rude and short. He came within a day, which was fine, but it was just the way he acted when he was here. And then, I've read his reviews. It wasn’t just me that he did that way. Apparently, he's been doing this for a while to other customers too. I complained as soon as he left here. So, 2-10 was very aware that I was not happy. As far as the heating and air, they should probably find a different vendor. They're gonna have a lot of issues with him.

With the water heater claim, there was a lot of back and forth calling with the Roto-Rooter as well as 2-10. I was mostly talking with Roto-Rooter and they handled a lot of stuff on their end with 2-10. My sister is in California but she is the homeowner of where I'm living in. It was interesting for me because I felt like I couldn't do much of anything because I'm here and she's there. And then my sister was out of the country so she couldn't make a 1-800 call. She called me and I'd have to call 2-10 and they called her. But everything got settled quickly. Then my sister handled the rest of the coordination.

Submitting a claim to 2-10 is really easy and effortless. I call their number, and then they give me a number on a list. The only thing that was hassling was having to call so many different repair people, and one finally was able to do it. I had a claim for my heating system and the contractor I got was really professional. I lost heat around 6 o’clock at night and because the heating wasn’t working, it was freezing in the house in the morning. So, the contractor did a bunch of tests and he figured out that it was the circuit board and some pressure valves. Then he called 2-10, they took it from there, and my heating system is working fine now. I’m well-satisfied with the contractor and 2-10 was really easy to work with.

I’ve been the unfortunate victim of having to use the warranty several times since I bought the house, which is fine ‘cause this is why we got the warranty for. The first one was my microwave and it took a while, but it’s a microwave and I had another microwave in the house so it wasn’t that big a deal. The second time I used it was for the garbage disposal. That didn’t take very long at all, but it’s a garbage disposal so nobody really cares. The next time I had to use it was the air conditioner, and with that one, I pushed because it was very hot in the house. I had to call a couple of times because I couldn’t deal with the delays that I had. The stove was before that one, and that took a while and I had to call several times.

2-10 was pretty good to us because they had an inspection guy come out to our house. The traffic in Atlanta is so terrible so he was kind of late. But other than that, he was good. He said what he could and could not do with the fridge, and he said he just needed the serial number of the fridge. It had been ripped off of where it usually is. And then, he tried to fix it by himself, but he was like he's probably gonna have to get a plumber out. He called for us as soon as I got the serial number, and then found us a plumber. When the plumber came out, he was kinda rude. He asked us to move the fridge out for them. I don't mind helping but he just wasn't pleasant with us. The fridge is now working to where it gives us water and stuff, and makes ice, and all the fabulous luxury things that we were living without.

We had two water heaters and they were both leaking. One of them was not even operational. My wife handled the claims for the most part and then 2-10 had the people out. The person who came out for one water heater noticed that the other water heater was not working properly, either, and had to submit another work order, but didn't need to come out a second time, which was nice. That saved us a second service call. And then, when we got the assessment, 2-10 called us and gave us our options. We chose an option and the water heater people came out. They had the water heater shipped within less than a week and when they had it the following Monday, they did the replacement within a couple hours. So, the experience was good.

I’ve been recommending 2-10 so far to a bunch of people even on my Facebook page. It was fairly quick when I called them for my water heater problem and their people were nice. Within two days, a guy came out to diagnose the problem and he was friendly. We talked about where he was from and then they sent a guy to do the installation. He was also nice and was in and out within 45 to an hour. Everything is perfect now.

Submitting the heating claim and getting it approved was fairly seamless. I was really happy with it. 2-10 gave me the name and phone number of the contractor and what I could expect. For automated systems, it was very helpful. The contractor who came out was great.

I've been with 2-10 since I bought my house a year ago and I already renewed. Submitting a claim was very easy to do as I was given a phone number to call. My interactions with the reps have been awesome and they provided professional service. Then, everything went well in my most recent claim regarding my water heater. Everything got taken care of and it was so fast. I went from having to pay hundreds of dollars to paying less than $100. That made me very happy and saved my wallet.

The heat wasn’t working. The technician came out and looked at it and couldn’t fix it. So then, they figured out they needed to purchase a new furnace. It took a week for the new one to get installed and everything’s been fine since then.

My claim with 2-10 Home Buyers Warranty on my dishwasher went fine. It was not working properly. The motor wasn’t properly funneling the water and then the seals on the dishwasher. When I initially put the claim in, I knew that it needed to be replaced, and I was not happy with initially just being offered $100 because that forced my hand to have to call the technician out to prove that the fix would be more than $100. Originally, when I logged on, they just said, “Hey, because this appliance is so much, we’ll outright just give you $100. And then the $100 that we give you plus the $75 of not having to call a technician in, then you have $175 to just go get a new dishwasher.” There’s no place that has a dishwasher for $175. So, I had to waste $75 to have a technician come out and say, “Absolutely, this is thing is garbage, it needs to be replaced.”

I have several homes with 2-10, and my experience submitting a claim has not been very good. They don’t really come out right on time when I need them, and sometimes, I have to get from outside the network to do the emergency. I have my investment house that’s for rent, and when the AC went out, I had to do it right away. But sometimes, they don’t get there until four days. They also don’t give us the receipt. I need that receipt for the taxes, but they don’t give out the receipt. And some of them say, “Okay, I send you one,” but they never do. They say they’ll email it to me. As for the contractors, I got one with the plumbing and he didn't even know what he was doing.

When you're in your house, it's nice to have someone talk nicely because you go in your house and you think they work, but then you have these things that don't work. It's frustrating. There was supposedly a dryer plugged in the wall, but it was a dud and there was no power coming out of it. 2-10 was fabulous, the plumber was good and he did his job very well. He told what was gonna happen and away he went.

We’ve done a couple of claims with 2-10 recently, for the microwave and the washer, and they took care of the microwave. The washer, however, the first person we submitted the claim with said that it was covered, but they called back and said it’s not covered. So, we had to figure that out ourselves. I just thought that was unprofessional for one to say yes and the other said no. The washer ended up being under the manufacturer warranty, so we went that way. They replaced something in it and we had some out of pocket for it, but the worst part about the whole thing was the amount of time that we went without a washer. We had to actually go to a laundromat and whatnot, but we managed. I also had a claim with 2-10 for my AC, and that was taken care of. That was a nice experience. It’s just that they ended up not doing anything for my most recent one.

Submitting my claim with 2-10 was easy. The repair guy showed up and fixed my washing machine on day one. Then based on recommendations, 2-10 offered me a buyout for the dishwasher, which I received in a week. That time frame was very good and I'm very satisfied with it. The guy that came out did a great job and 2-10 paid and took care of it, so I'm very happy.

We had an issue with our solar/electric combined water heater. We spoke with 2-10 first to find out if it was covered. They said it was. They sent a guy out to look at it to see what they needed. They ordered the hot water tank. But when it came in it wasn't the solar compatible hot water tank. By the time we caught the guy installing it he'd hooked the whole tank, and we have this now 50-gallon electric hot water tank that doesn't utilize the solar that's on the roof.

I had a heating system issue, and submitting the claim to 2-10 was super easy. They were super nice and got everything done, but it took them three to five days to ship what we needed and then we couldn't get on the bus with our heating people until we actually receive it. So, we were without heat for two weeks, which was not the greatest. We ended up using a company that we already worked with. We used Elite Heating and Air. They were pretty good as well.

The heat wasn’t working in my house, and 2-10's contractor came out and looked at it. They had to get a part through 2-10 but, I guess, they accidentally sent it to the wrong address. It took another three to four days to get the part back. And then, the problem was fixed.

When I first bought my house, 2-10 contacted me and set up a time to go over their services. It was pretty easy. They worked with me on scheduling a good time. I put in a ticket when we smelled something that was funny, and I didn't exactly know what it was. 2-10 took care of it. Submitting the claim was easy to do. I had to fill out a questionnaire and provide it with a little bit of information. I didn't see that there was anything overly exhausting about it. My fiancee dealt with the contractor and she didn't have any problems with them.

Getting through 2-10's phone line to get ahold of somebody takes a while sometimes. When I had to use them the first time, it was for plumbing issues and it was really bad. It was hard to get ahold of anybody. However, my water heater claim was much better and much more streamlined. The whole process was quick and the contractor was very good.

I called in my claim and the reps were awesome. They sent out someone immediately. The tech was a nice little fellow. He told me what I needed, and 2-10 ordered the part, and he came out and fixed it.

I’m glad the first owner bought the 2-10 Home Buyers Warranty for me. After I bought the house, I started having some problem. I called 2-10 and they were very helpful. I was living before in another house and if there was a problem, I had to search a company. I like 2-10 and I’m happy with them. I recommended them to many friends.

Making claims has generally been a smooth process. It usually takes a day and sometimes if I contact them, they can speed it up and I can get a hold of someone faster. I’ve had good interactions with the contractors, and they’ve always been diligent, they follow up and they're very helpful and accommodating. With the water heater issue, I wasn’t aware that I had apparently downgraded my coverage, so I had to come out of pocket more. That didn’t make me happy, but such is life. I renewed online, and so I didn’t think it was very clear what I picked.

My water heater was leaking and the contractor who was sent out by 2-10 was good. I liked them. 2-10 said the check was mailed out on the 3rd, almost a week ago, but I have not got it yet. Other than that, the claim went fine.

The heating system doesn’t work and I’ve gotten two diagnosis that I need a new system. The heating system does not keep up if it’s cold outside. Today is 30 degrees and my house stays at about 62, so I have to have electric heaters and water boiling to keep my house warm. I made an order with 2-10 and I’ve had four different vendors come out. The first time, I kept calling and calling. The tech diagnosed the problem and I got approved that they would give me a new heating system, but he never got back to me. AHS said his number was disconnected. I called another guy and it took 2 days for him to get here. By then, it was 60 degrees out. It’s Charlotte and the temperature changes all the time. He came out and it wasn’t that cold so the heater was working. He said, “I can’t diagnose that you need a new system if it’s working.” I said, “Okay. I’ll see you when it’s freezing.”

My wife said the minute we bought our townhouse that we should have an extended warranty. So, we have been with 2-10 since our place was brand-new, and they’ve never really let me down. ANS Services did my air conditioner. I did not know that there were going to be modifications on my heating. And I did not know that that was an expense I had to pick up, and I could not understand how come 2-10 was not picking it up. But then, the contractor explained it to me, and he made a plan that I can pay him off. So, it worked out great.

When we purchased the house, our realtor negotiated to have the seller pay for a one year warranty, and the realtor recommended 2-10. Submitting a claim online is a fairly easy process. It's easy to navigate through their website. I get a couple of emails after that stating we're gonna get scheduled within 24 hours and they'll tell us who it's gonna be and to expect a phone call. So far, the contractors have all been nice and professional, and they knew what they were doing. As regards to our heater, our tenant called us and said that it wasn’t working. So, we filed a claim, and the contractor came out and discovered it was the circuit board. They put in a new one and the heat started working after that. A week or two went by and the thermostat was not turning on. Whenever the tenant was running the heat, there was a short. We discovered the fuse was getting blown out. We then put in a new fuse and it blew again.

The heating and the AC works hand-in-hand. And the unit in the basement was not working, so we had to call it in. The contractor did not take too long to come in. He was professional. But we requested a follow-up, which we never got. If they told me that something was wrong with my blower, and after they leave I noticed there seemed to be they had to come out and see, because we don’t have any knowledge of the system. They have to reassure me that everything is okay. The contractor said he was gonna come out, but he never did. But things has been working okay. And 2-10 has been efficient.

American Air Heating and Gas does the service contract through 2-10 Home Buyers Warranty Company. They came out and switched the system over from AC to heat, did the cleaning and it was working fine. Then, we got a cold front here and the heat wouldn’t come on, so I called 2-10 back. I told them that I gotta have somebody come back out and look at it. American Air Heating and Gas got the work order from 2-10 Home Buyers and they came out, and they were good. I don't have any issues with the company but I’ve been without heat over three weeks now. When American Air Heating and Gas came, they said I was gonna need a new furnace but they gotta go through the process. So, they were gonna have to submit paperwork to 2-10 and 2-10 might say that they would try to get the part.

My refrigerator went out and after the initial service call was told the appliance would be replaced. Five weeks later, still no replacement. 2-10 has never contacted me. I’ve called multiple times, still no resolution only excuses. I’m tired of hearing “I’m Sorry”. Well I’m sorry that I’ve chosen 2-10. Totally dissatisfied.

2-10 did a phenomenal job with my latest claim. They couldn't find the parts needed for my AC and heating unit so they replaced the entire unit, both inside and outside (I have a heat pump). Moreover, it didn't take as long as they said it was going to. I was also able to call Turn Key Heating & Air, the company that they connected me with, and say, "He did this to give us heat, but that heat is now not working," and that company was really good to say ask if I had an emergency heat button on my thermostat. I said that I did and I was told that that would work until 2-10 could give me the new unit. I was also told that they were waiting on the new unit and it would be in in a couple of days. The great thing about Turn Key was that they didn't have to shuffle me around to different people to give me an answer. The girl who answered the phone was very knowledgeable about heating and air. She was the one who knew to use emergency heat.

One time, my water heater swelled up and busted. I had a mass and I called 2-10 Home Buyers on a Friday evening. They were on the phone immediately and their reps were very professional and sympathetic. They asked me if there was any contractor that was close by. I told them there was a company in town called Jolly Plumbing. The reps took out the information and sent it over to the contractor and Jolly Plumbing accepted what 2-10 was willing to pay. The reps were right on top of my claim. They sent me an email immediately, gave me the reference number and all the information from the plumbers.

My real estate guy said that 2-10 changed a lot, which was why I renewed with them. When I speak to somebody else and a rep, they understand the issue and fix it really quickly. However, in the beginning, everything was very rough with my dishwasher claim because they didn’t understand that they cannot take it out to do another diagnosis and put some more water in my kitchen because I already had water damage. It was not that easy and in a situation like that, I want them to say that they get it, that they would not do a diagnosis on the dishwasher and that they would send me a check.

When we bought our home back in 2004, 2-10 was the warranty that the home sellers offered with the house. We've renewed the warranty every year since then because 2-10 has done what they said they would do. I call and speak to someone when submitting claims because I know that it's logged and it's not sitting in some queue somewhere waiting to be processed. And I have not had a single issue with any of the reps that I've ever dealt with. My oven was my most recent claim and I submitted that on a Monday. I was contacted by the service company representative that was gonna be sent out within about three hours and we scheduled a mutually agreeable time for two days later.

We had coverage with 2-10 for a year, and I just renewed it. I like calling and speaking with their reps when I submit my claims. They treated me fine. I recently had a water heater problem. And we kinda did the claim backwards. I forgot about 2-10, so I had a plumber come out. And in the process of replacing it, my wife reminded me, "Don't we have a warranty for this?" So, then I called 2-10 while the plumber was here replacing it. And they switched it into a claim and handled it. 2-10 paid the most of it.

This claim has been terrible. I started the claim on October the 21st for two different units that I have. One controls half of my house, the other controls another part. It took about two weeks before I had somebody come out to look at it. Air Rite Heating & Cooling said that 2-10 kept cancelling the appointment and that was why they didn’t come for all the many dates that they were supposed to be there. I said something to 2-10 about that and they said, “No, we never cancelled an appointment.” So, here I am in the middle and they are blaming each other and nothing is being done.

2-10's claim process was very streamlined. Submitting a claim was easy and the contractors they sent out were very professional. My furnace went out and it took about a month before it was resolved. The contractor had to come out four separate times and 2-10 didn't know until week three that we needed a new furnace.

When we first moved in the home, we started the dryer and it immediately died. It wouldn't turn back on and when we submitted a claim with 2-10, the tech they sent out fixed that. But the next time we tried to run it, it ran for seven hours straight, so the timer wasn't working. The tech came out again and fixed that. But then it wouldn't rotate. Something was wrong in the motor broke, so he had to replace the whole motor. It's an older unit and 2-10 offered a buyout for it but they ended up repairing it. All in all, it took them three trips and a lot of parts to service it.

Everything is going very well with 2-10 since I've had them. My direct interactions with their reps have been very good as well. My recent claim is for my range and I'm waiting for the new stove to arrive. I didn't want to fix it with the way it was with a different color or part so I told them, “No, I better go for a new one.”

The metal in the pool pump was stressed back, so it was shooting water through pinholes. The techs shut that out and replaced that. The only part that I didn't know was that I bought the house not too long ago, and I have a pool heater that was bad before I bought it. When the guy came out there, he said it was a preexisting condition and that they don't fix preexisting conditions. I didn't agree with that because how am I gonna test out the pool heater unless I've been told? There had been a home inspection, but mine was a little different since I was stationed overseas 'cause I'm active duty military. The two realtors did the walk-through and that was not something that was focused on. So, I ended up with the short end of the stick. A disclosure of these preexisting things that they don't repair would be great so I know what's covered and what's not covered instead of me waiting to call.

When we submit a claim to 2-10, we do it online most of the time. In the past couple years, it’s gotten a little bit more difficult with the process. It seems to have slowed down. The different management, it hasn’t been as clean as it has been in the past. It’s usually easy to get a hold of somebody. I call them and get a live person. In the last couple of times, it has been a little bit more difficult. So, sometimes depending on the hours, I get put on hold by the automated prompt system but sometimes I’ll get somebody live, which used to have been more often. Now, typically, I have to wait on hold a little bit longer, but I almost always get somebody live. They like you to go more automated and sometimes we’ll do that. We’ll file a claim just online, which seems to be easier, but I prefer kind of a more immediate attention of calling somebody.

I called 2-10 when the dryer would not get hot. The customer service representative that day was nice, happy and very helpful. She gave me the information I needed and explained to me what I needed to do since this was my first time. It was a couple days later that somebody came. But it was pretty rapid. I was happy with it. They had another time which was a little bit earlier but it didn't fit my work schedule so they put it out.

My water heater started leaking and when I called 2-10, they told me that if an emergency happens, you can call somebody who can give you help as soon as possible, but you have to keep all the records and send it to them. I did what they said and submitted it. But they said, “No, we cannot go through that. You have to open a ticket, you have to do this.” I said, "What are you talking about? You guys are trying to sell the insurance to me, and you told me this. Otherwise, I would not make up something out of myself.” I had a problem for over a year before they resolved half of the bill. I sent them a bill for over 3,000. The charges were for a new water heater and installation. They sent a check for about 1,400.

My most recent claim with 2-10 regarding our gas electric heating system turned out fine. They called and I got a website thing where it said when they were gonna be at the house. They replaced the blower on my furnace. I wanna keep the motor, but they said I could not because there would have been a core charge. I just wanted to see if that was the actual problem with it or not because I work with motors kind of all day everyday. So, that was the only thing. I wish I could have kept the part. Also, submitting the claim process was a little difficult because it would not work on my phone. I got an Apple. Other than that, 2-10 is the best.

The reps that I speak with over the phone do their job. However, it took the supplier 3 days to get the heat back up and running and I was without a heat for a week. The supplier asked if I would pay out of pocket or if I got home insurance. I told them we got a home insurance so they came a few days after. I know all about lending. If you pay out of pocket, they can come earlier. But if you got the insurance to cover you, you pay less cost.

I’ve been with 2-10 for almost a year now and I’ve only had one claim with them. They did a good job. The water heater had gone bad and I called and talked to a representative. They sent somebody out and they replaced it. From beginning to the end, they took care of what they said they were gonna take care of and I'm very happy with the experience.

The website seems pretty easy to use when filing online claims. 2-10 usually replies extremely fast and stays in contact with everything through every step of the process. The contractors that were dispatched out have been A-plus. Everything’s been very professional all the way through. If people are looking for a good warranty company that is quick to come out and fix what they’re paying for, then 2-10 is definitely the one to go with. They're very helpful and make sure that our house stays up to par.

The contractor that 2-10 chose for me was very well qualified. I had an excellent contact with them with what’s going on and with the appointments. Everything went smooth. I've had 2-10 since June and I have no complaints whatsoever. So, renewing with them will not be an issue.

It has been three months now since I've had 2-10 Home Buyers Warranty. Our Realtor said he had worked with them with other clients and so he had recommend them. We needed something and we just used his advice. 2-10's online process is smooth in terms of getting to start a claim and getting folks out there. Their website is self-explanatory and has enough of the options that you go through and pick out what service you need to be seen for. It also gives certain information about which contractor has been dispatched and their info. They usually follow up separately with a call just to set things up. They work with 2-10 to be able to update the system as it goes along. So, they are aware if someone has called me to set up an appointment. A few hours later, they’ll show up on my 2-10 email, “You scheduled this appointment.” It takes a bit to get them in, but that’s how it usually works.

Submitting a claim to 2-10 has been pretty easy. There was a time when I was having an issue with my heating system and I put an order in. 2-10 was responsive. The tech they sent said that I needed a new unit. They ordered it and the tech installed it just fine.

2-10's contractor fixed my AC and he got the job done very quickly. He was on time and was very nice. I've had 2-10's service since May of this year and I would want to renew in 2020.

The air condition/heating unit wasn’t getting hot and it was going on and off, then it went on and stayed on for a while. The contractors were very professional, and they were in and out. Now the unit is working well.

I have a contract to do air conditioning inspections twice a year. We had a one-hour inspection of our heating and air conditioning. The service guys came out, and they were looking at it, and they said that the A coil had rusted out completely, and that the drip pan was full and it was about to go over the edge and flood the condominium below me. They drew out two full Shop-Vacs of water, and it just kept going and going and going. They couldn't do anything, so they said the best thing to do was to replace it. So they came out the next day and they replaced it. And it's been working fine ever since. I paid $10,804 for my system, and duct cleaning was included in it. But I only got $1,340 back from 2-10. They told me that I didn't contact them first and let them take their own person to do it.

I've used 2-10 three times, and they were always quick to get somebody out here. I go on the phone when turning a claim in and within at least 10 minutes, I get somebody calling me, saying that they've been assigned the job, and we set up an appointment and they're very prompt to come out. So far, I've had really good luck with the contractors. They're always polite and good about their job. They go in, do it and don't linger or try to do anything excessive.

My gas-electric heating system claim went well and everything was fixed. My husband said the contractors were really nice and very friendly.

When I purchased my home, we requested a home warranty for a year, and the sellers went with getting one from 2-10. Then we renewed after the first year so I’ve had coverage for two years now. My recent claim is for my water heater and the first time I called for it, a contractor came the next day. But the water heater didn’t get replaced until a week after he came and looked at it and the follow-up with 2-10 was not so great.

2-10 just sent someone out here with my air heating system and I'm not happy with that at all. I'm unhappy with what they're doing with the heating unit. They just keep patching it. This thing does not heat well. We have to have the thermostat up on 80 just to be comfortable. I was intending to call them today, but they'd come out and they'll just be patching it. I'm sure this thing needs replacement. It's probably as old as the house, but they keep on just patching it. Every year, it's freezing up and they can't do anything for a couple of days. They have to let it defrost.

2-10 Home Buyers Warranty company within itself is okay. But I have not had positive experiences with some of the different clients that they link you with as far as doing the service. I don't think it's efficient to have the customer pay out a service fee in reference to getting the work done before the actual work is completed. There has been multiple clients that they affiliate you with that come out that do the service, but they require you to pay an actual service fee of $100 for their visit. I get the service fee once the actual service is finished. You pay your insurance claim, but you don't pay your deductible until you receive your car back, and that's kinda like how I feel that should be with 2-10 as well. You shouldn't be paying $100 service fee for a work that has not been completed.

When we moved into our house, we got 2-10 transferred from the previous owner, and we renewed it. When I had an issue with the heating system, I did a service request online and they got back to me by email. It was all pretty seamless and easy. It worked fine and we're very happy. Being able to pick your own company would be nice though and sometimes, the appointment took a little longer than I expected. If they had a list of all the ones that are available or on the service, that would be cool too. Although the one that we wound up with, in each case, was great. Clearly, they're doing their homework on that end.

From when my home was bought, I've been with 2-10 for going on 5 years now and it's good to have them. I like everything about their service and it saves me a ton of money, especially with repairs and stuff that’s been done on my home sometimes. The claim submission process has been smooth so far. There’s been a quick turnaround, and most of the time, I would get whatever company that they’ve referred to when I call in a work order. Then we get a call back the same day or the next day, depending on the time of the day. So, I haven’t had to wait no longer than three days to get a technician to come out to my home. The technicians know their work and know what they’re doing. Also, especially with my most recent claim, the tech gave me some insight on what I need to do to make my water heater running for a long time.

Submitting the claim for my leaking water heater was a very easy process. 2-10 then sent somebody out and got the water heater replaced in less than a week.