2-10 Home Buyers Warranty Reviews

I've had 2-10 for about four months and they've been doing pretty good. I had a heating problem and a tech came three weeks ago. Everything went fine and the water heater had been working since. But I gotta call 2-10 again because the techs fixed the downstairs and now, I got the same kind of problem upstairs.

2-10 ended up replacing my water heater. I didn’t really have an issue with 2-10, it’s just the third-party company that they use. It was hard to get ahold of them. But when I finally got ahold of them they did come out and try to fix it. However, the guy turned off my gas, which caused me not to have heat for two days. I didn’t know what happened. I had to pay someone else to come out, because I thought something was wrong with my heat. And then I ended up finding out he never turned the gas back.

My claim on the heat pump in a rental was a disaster. The tenant called me before the holiday and said that the heater was making an awful noise. She said she didn’t wanna wait because it sounded like it was gonna stop. So I put in the claim immediately and then 2-10 told me that they couldn’t get out there till whenever. And they were gonna send a person from Wickenburg, which is a hundred miles away.

My refrigerator was not cooling enough and the technician diagnosed that there was a leakage somewhere in the wall. It was not fixable and he advised me to replace the refrigerator. 2-10 and I did a buyout. There is a lack of coordination if we report something to 2-10. Also, it looks like they have some technical issues. I recently placed a service request and I was not happy with the service contractor. I requested a recall but the agent could not track what was going on. Each time I called them, I had to explain the whole story.

I have a great experience when submitting a claim. Everybody helps me out and they provide what they can. Normally, I do it on the phone, and I like the claims representatives. I haven't had a problem with any one of them and they tell me exactly when to expect the contractors out. Then, I coordinate with the contractors and they are always on time. The service provided has been good and everything always work when it's finished. I love 2-10 and I've had them for 4 years already. They’re good and I have an outstanding experience with them.

We've used 2-10 twice and it was very easy to submit the claims. We had a claim for our furnace and then the other claim was when the electric was flickering in our house. We did the claim over the phone both times. Their response time has been excellent. The first guy that came out for the furnace was great. The second guy was very knowledgeable. It was fairly fast. It was good.

I got a water heater and 2-10 covered it, but they said I still had to pay $175. They told me it was outside of what the warranty would cover. It could have been a lot worse though. Although it took a long time to get the appointment with the first technician, he seemed fine. He was the one that I gave the $100 to. Then 2-10 sent two other guys out and they seemed fine too. Both of them said that the water heater had to be replaced, which I knew because it was leaking and making crazy noises. We also got very little hot water. The two other guys were the ones that replaced the water heater and they were the ones I gave the $75 to. I'm glad that I got a new hot water heater and pray that it will last for a long time.

We did a claim for the water heater and the contractor called us but it wasn’t within the 48 hours. I scheduled with them on a Thursday or Friday, and my husband took off work for that day but they never showed up. So I called 2-10 because they had two different POs. I told 2-10 that the one company for this PO never showed up and then asked for the other company. The rep said they wouldn’t take it because they weren’t close. Then she asked if we were okay with Tuesday, but it was the same company and I was not working with them because they were jerks. So she told me that she would call me back when she finds another company.

2-10 handled the claim remarkably. I called them up and told them I had actually two units that weren’t working. They charge me $100 for service each time somebody has to come out. And because I had two units out, they said it’s still only just $100 to send one guy out, so they sent the guy out. We’ve had three different claims over the past year and a half with them. We’ve had the same company come out and fix them. I requested that company and they actually sent somebody from that company. Those guys were totally awesome.

So far, 2-10 Home Buyers Warranty has done a great job. I normally submit claims though phone. And every time the contractors would come out and fix things, they'd respond fast and do a great job.

I submitted a claim because I had an emergency fix for my air conditioner, but they didn't respond to my claim. Since I had a company come out and solve the problem, they wouldn't even work with me because I didn't use their company. So I've had mixed experiences with 2-10. But when I call them and follow their procedures, it's been fine. When I had service done for my gas oven, the contractor was prompt and everything was fine. The oven had an issue with the control panel and they had to get a part and come back the next day. Overall, 2-10 is fine. It's an insurance company and it's a lot of cost if you don't have anything to use it on. In two years, it may have been economically sound for me, but it's a toss-up.

There was a problem with the water heater and I submitted a claim online with 2010. I had a good experience using their website and they sent out a tech after about a week. The guy was good and worked pretty quickly. All in all, it took about another week to get the water heater fixed and now it's working well.

I recently had a claim for the water heater but none of the local listed contractors could handle it in a reasonable time frame. We were getting four days but that would not even include replacing the water heater. That would just be the first visit to the house. This initially occurred on Saturday and none of them were able to accommodate us prior to Thursday. It was a very difficult process. We ended up having to call a bunch of 2-10 contractors who didn’t respond, which was why we had to find someone out of the network. We had to pay out-of-pocket and out of $1,800, we were reimbursed $400. Had we waited for a 2-10 contractor, it would’ve been probably completely free but we would’ve spent more than that staying at a hotel until we could have water service. We have a new water heater now and everything’s working well.

It took 2-10 five days to get my water heater replaced, which was a little frustrating.

We've had 2-10 for 2 months so far and our first claim was for a connection problem with the thermostat. They sent someone out the next day after the claim was filed. The contractor seemed to be in a rush and everything was done within an hour.

I prefer going online in order to submit a claim. The website was pretty good. However, 2-10 didn’t have anyone in our area. They called me and said to get my own person to fix the water heater. I found someone within a couple of days and it went pretty good. It wasn’t as easy as I would like to fix. My expectation was it would’ve been a little easier, because I didn't know that I had to go and find someone as well. And then they were like, “Now you gotta go prove this and this,” I was like, “What?” Okay, that’s a lot of hoops for me to jump to because they didn’t have anybody else.

The geothermal unit broke and we submitted a claim. Within less than a week, we had somebody come out, inspect it, and give 2-10 back a quote. They told us the quote was more than they allowed. So they turned around and sent us a check to have it fixed. It was pretty simple. They did a really good job. When I have had any kind of issue, they usually fix it pretty quick. So it’s been a great experience. That’s why we continuously sign up for it because it’s a great service and they take care of us.

I had a service person come out for the annual cleaning and they said my unit was spilling carbon monoxide. They said it was a safety hazard and had flames, and we couldn't use it. So, they shut my unit. I remembered I had a warranty, so I called 2-10 and had them come out. But I wasn't happy with the way it all worked out. I called 2-10, scheduled an appointment with the vendor, and they were supposed to be there at a certain time. They were two hours late and I was getting ready to get on an airplane. So, I was unhappy with the customer service from the vendor, not 2-10.

When I bought my house about five years ago, 2-10 was the original warranty that came with it. Then I purchased a warranty after my initial one ended and figured I'd do it with the same company. I've had a few claims with them. They came over twice for my refrigerator. A few years ago, a little circuit board in there was replaced. They also did the same thing on my microwave. Recently, I had a leak in my water heater, and they were ready to replace it. I said that I wanna upgrade it and they told me that they would give me 620 bucks towards that. I'm sure they saved money too because the guy they sent out probably would've charged them about 900 to replace the water heater. It all worked out well. However, I'm not crazy about the fact that I gotta pay $75 every time somebody comes out, but I knew that when I signed the contract. Otherwise, my 2-10 experience has always been good.

Through the years, 2-10 has been getting better tradesmen. I had a claim before prior to moving and the tradesman was not to my liking. It took him a week to come out to my house and when I questioned him about it, he said it was because I was putting the claim through 2-10. As a result, I went lower on his schedule which was kind of a bummer. While that's not 2-10's fault, it's good for them to know that so when they interview or hire contractors that they wouldn’t have that type of feeling towards the work.

I had called several warranty companies and I also had researched them online, then I decided to go with 2-10. I've had them for two years now and submitting a claim has been an easy process for the most part. I’m still learning some things in the whole process but it’s been real good so far. Within the last couple of months, I decided to go online to their website and do it a little bit more that way instead of making telephone calls. Every once in a while, there may be a situation where I may find someone that’s able to do the service but their schedule may be a little bit booked up. Still, it has been fairly well and the scheduling process is not bad. Also, the contractors have been good and reliable. And as far as the work that they do, I’ve had no issue with that.

When I first started, the deposit that was required when you use 2-10 was $50. Here, in 2019-2020, it went up to $75. That was the first time they went up since I’ve been with them, and I appreciated that. The only thing negative to say about 2-10 is that, if I call them during emergency, whatever company they have coming out, it may take a day or two. And the ones I’ve been seeing advertised on TV, they say, “They’ll send someone out the same day.” With my water heater, it took them a couple of days to get here. Nevertheless, the contractor came in, and I was very pleased. They took care of business and they did a very good job. When I talked to the lady, she told me she took credit cards, and so I gave her mine. However, I did not get any paperwork -- I thought I should get some receipt.

Using 2-10's website has been easy. We had a water heater problem one time and we submitted a claim to them. A contractor came out the next day. They had to wait for some part for four days. As soon as they got those parts, the next day, they put them in. We also submitted a claim for our furnace. 2-10 's tech came out, looked at our furnace and did some things to it. He also had to get a part in another city where he was based. He came back the following morning, installed that part and now our furnace has been working fine.

2-10 was pretty good, but the guys who came to fix the washer weren't so hot. They were already there for another problem, and they added the washer to the service call and found out what was wrong or at least they thought they did. We've had to go to a laundromat three times. They never diagnosed it right to start with. They came out on December 2nd, and we still don't have a washing machine. We called up 2-10 and told them that the contractor kept putting parts on but it is still not fixed. We told the we just wanna cash it out or take whatever they would give so we could get a new one. That's how we ended up getting cashed out on the washer, and we are getting ready to buy one now.

The temperature of our electric water heater was going up really high this one particular day and we didn’t know what caused it. The following day, I walked in the shower, turned the water on, and there was zero heated water. When I went out to the garage to check on the water heater, there was water on the floor. I filed a claim to 2-10 over the phone and it went fine. Their claims process was straightforward. I understood what needed to be done. The tech that was sent out replaced the water heater and put in a new water tank. When I called them and they needed some information of the existing water heater, it was a Wednesday. They told me the water heater would come Monday, the earliest. They delivered and installed it on Friday.

2-10 should not work with Royal Heating & Plumbing. The person 2-10 sent to do the repairs was very incompetent. He lied to me about when he submitted, so we had to wait a week. He was waiting on 2-10's approval to do the work and he never did it until six days later, is what 2-10's rep told my agent. Very unprofessional, wouldn't return calls. I never in a million years would ever hire that company. He did a repair, misdiagnosed it, turned out it was something else, and we had to reclaim it. Working with him was a nightmare but I understand that wasn't 2-10's fault.

2-10 is good, which is why I pay the thousand bucks a year. When their people are gonna give me a company that I do not like, they listen and use someone else. For my heating problem, they got the contractor out right away. I’ve used that contractor before and they have always been really good. The motherboard on the downstairs gas heating system went out and they had to order a new one and come back out four days later to put it in.

2-10 accommodated the claim so the warranty has been well worth it and everything has been smooth. Apparently, the heating system was on its last leg. The house was built in ’86 and the heating system was part of the original house. That was why we had the inspection done and contractor said everything was fine. But less than six months later, the heating system died on us. Because I wasn’t waiting around for all the stuff to happen, I did an out-of-network one. I just called the people that came before we bought the house to service the heating system then. They installed a new system the next day and then I contacted 2-10 to figure out how I go about claiming. I only got $1100 out of the $8300 that I spent but it’s better than nothing. Plus when I started researching, 2-10 only covers up to $1500 anyway for a whole replacement and the actual unit outside was the only thing that the contractor put as defective. But they replaced everything because, obviously, they have to. So I could only get reimbursed the cost of the outside unit. But overall, the warranty has paid for itself so I’m glad I got it.

On November 26th, my dishwasher and washer both broke two days apart. I called the insurance company and requested servicing. The dishwasher is only a year and a half old and the technician said it would take them one week to replace the broken pump and motor. It has been three weeks and I have not heard from them. On December 7th, I called them and they told me they could not find the part needed to be replaced. They said they contacted the insurance company to send over the parts, but this did not happen. Yesterday, December 30th, I called the insurance company and they finally confirmed that they purchased the part and it would take the repair company another 10 days to receive the parts.

2-10 was frustrating as hell. They denied my claim at first with no reason whatsoever. I had an inspection report that passed as far as my hot water heater, and the guy that they sent out from the plumbing company that they work with also said that it wasn’t a pre-existing condition but they tried to deny me. So, I had to get a little nasty and then they finally put the claim through. There was no reason for them not to process the claim other than they didn’t wanna pay for it, and they ended up having to pay for it because I was in the right. But it was back and forth for a couple of days and it was very frustrating. But the plumbing company that I dealt with were wonderful.

The home builder paid for 2-10 Home Buyers Warranty in my first couple of years of living in the house. The first year, we got the builder's warranty. And on the second year, they just wanted that if anything's wrong, that’d be covered. I normally get on my phone to submit my claims and the process has been very easy. Once submitted, they assign a contractor and the contractors contact me within 24 hours and at the house within 48 hours.

When I had a water heater problem and I submitted a claim to 2-10, somebody came out that same day. 2-10 gave me what they would cover. I got to pick the payout and do the purchase on my own. That time, the out of pocket cost was almost gonna be $1,000 but I was able to find someone to replace the heater for $200 for labor plus $500 which is the price of the water heater.

Our experience with our most recent claim with 2-10 was fine. We received a check so we will be getting new appliances. We have kept them as our warranty provider since we bought our house in 2015 for the security of it and submitting a claim has been easy.

2-10 is responsive. Any time we have submitted a claim, they would usually send some sort of receipt and we'd usually have somebody contact us within the day or the next day. We had an issue with the water heater, where the hot water would go way within five minutes, no matter where you took a shower at. I looked at the water heater and it looked like it was done. That ultimately ended up being the problem as we had to get a new water heater. One was picked out for us and it got installed. It was a positive experience and we were happy.

The whole refrigerator went out on me. It stopped working and there was a problem with the motor and compressor. I called 2-10 on a Thursday or Friday, and the contractor showed up on Monday. The guy explained certain things to me and he was nice about everything. 2-10 said that they’d written it up as to be repaired after the contractor guy said it needed to be replaced. When I called them back, another representative looked over the paperwork and said, "No, they should have replaced it, not repaired it, because of the cost." She then corrected everything and got me a refund to replace versus repair the ref. So, they got the problem straightened out.

I made a phone call to 2-10 regarding my water heater and after that, I was followed up with by email. There was one little glitch, but it was resolved. I had called 2-10 and had a question. I called about the hot water heater. We didn't have hot water one day so that was the claim that was filed. When the plumber came, he said the hot water heater that was in the house when I bought it was very old. He tried to order the parts trying to resolve the issue. He didn't know how long that would take so his recommendation was that the water heater be replaced with a new one. All of that, going through the process of getting that taken care of through 2-10, it was at a part in the process where it had to be released. The plumber was able to go and buy a hot water heater and that was where the holdup was.

Putting in a claim with 2-10 is very easy. However, the processing of the claim takes too long. It held up our contractors because we couldn't get answers from the 2-10. I would get different answers from whoever different people I talk to. They kept having to go through different divisions and saying that the process takes 7 to 10 working days. That's hard because when the process has that many days, it holds everybody up. We put the claim in on November 21st and I just got it resolved with a check last week. Still, the ladies who answer the phone for 2-10 have been very pleasant. While I had one that did not provide good customer service, 2-10's people have been very helpful.

I don’t even know where to begin with this awful company. I paid for a 2-10 Home Buyers Warranty when I purchased my new home in March 2019. Since then I’ve had to call them numerous time for issues. Each time, not only do I wait a week or more for service, NOTHING IS EVER COVERED! You’re tricked into believing the $189 "service fee" you pay the service technician is for repairs but make no mistake!!! — that fee is ACTUALLY A DIAGNOSTIC FEE! Whoever comes out to your home on the first visit IS NOT SENT THERE TO PERFORM ANY REPAIRS. They’re sent to your home on the initial visit to DIAGNOSE. They wrote up a diagnostic report and submit it to 2-10 who then figures out a way NOT to cover what’s needed for an actual repair.

2-10 has a good service and I like it. Somebody recommended them, and I've been using them for more than 2 years already. I'm very comfortable with them. However, sometimes I wait for almost more than a week for them to provide my replacement. My latest claim was with the water heater and when I called, the rep gave the required information or whatever I ask for it. The contractor was very good professionally as well.

Using 2-10's website to submit my heat pump claim was easy and it worked. They sent someone out the next day. And he called before he came. However, the repair took about three weeks because of the parts that had to be ordered. 2-10 ordered some of the parts and I had to call and check on them for the progress. The timeframe was okay though.

I don't wanna pay out of pocket for my repairs so I've kept 2-10 for about 3 years now. I submit claims to them over the phone and the reps who assist me have been adequate. I had a water heater problem and when I submitted a claim for that, the contractor came right away. He was great and got everything fixed in a few hours. My heater has been good since then.

I had a water pipe burst. 2-10 was able to help address that. The water pressure regulator had to be replaced, so I used them as well for that. The only thing is if something has to be handled by a warranty, a lot of times something is somewhat urgent. So, their policy is generally like whatever vendor they use has 48 hours to contact me, at least the times I’ve called in. It’d be helpful if they can shorten their window because something like a water pipe burst, if I get 48 hours for just the vendor to contact me to just set up the appointment, that’s not very convenient. Other than that, so far, so good.

I submitted a service request for the fridge because the icemaker had a noise, and it stopped working. It was five days until the people from the fridge company came out. We were in the middle of holidays. It was terrible to sleep at night with the noise. I tried to do something, and got into the ice machine, and the noise was gone. The fridge is working. I tried to cancel the appointment, but this company told me, “Let the technician come and go.” He didn’t see and do anything. I also filed a claim for my swimming pool. They exchanged the pump and it was fixed. I recommend 2-10 because when I have a problem the company puts the claim with somebody fast.

Our first claim with 2-10 is for our heating system and the submission process was not difficult. We called them and the contractor that came out was good. They explained that they had to order a particular part and it took them a couple of weeks to get it. While it could have been quicker, the heating system was fixed.

I’m satisfied with 2-10's service. My experience was nice on the initial time in a claim. The only trouble was not many people are available on their network. So then I had to wait for some time. I had service done on my refrigerator that was not cooling. The first two times, the techs were not good because they didn’t come, but the third one was good. The first tech called me and said that they couldn't come in two days. So, they had to move it out. The second one said they were assigned in another because they are not supposed to be in that area. It’s because each contractor has an area. The third one came after 10 days, and the quality of work was good. The tech was very straightforward.

We submitted a claim for our heating system to 2-10. It was fixed and then two weeks later, something else broke on it. So, there were two claims on the same heating system. The experience with the technician that came out was good. He was just slow-moving. It took a week to fix both times around. The last time he came, he was supposed to call me in the morning. I called him in the afternoon. I said I still haven’t heard from him. He said he was still waiting for approval from 2-10. So then, I had to call 2-10 to push along the go-ahead. Other than that, everything was great and the quality of work was good.

I've had 2-10 going on 4 years now. When the coils of my heating system were rotten, I contacted them. The contractors they sent were most helpful. They replaced the coils and things have been fine since they came out.

I've had 2-10 since October 2018. It’s easier to submit a claim online, but sometimes, I like to speak with a representative for a special occasion or a special situation. Their reps have been very nice and the contractors usually come the next day. One instance, during the summer, I had an issue with the AC, and I can imagine it was very busy, it took them like a week to come out. With my recent claim, the furnace needed to be replaced and they ended up putting a new furnace in.

I submitted a claim to 2-10 for my gas water heater and their contractor came out quickly. I loved that turnaround. We had one hiccup though with the product that we expected 2-10 to replace our unit with. It had to be a different one in order to comply with our coverage. So, we ended up with something slightly bigger than we expected. Still, we're satisfied with the timeliness of 2-10.

I called 2-10 to file a claim for my leaking water heater and the tech they sent was excellent. He replaced the water heater and it had been wonderful since.

A couple of 2-10 reps were okay, but then one guy gave me his name as Gabriel. And then they said no Gabriel works there. I had a issue with something he did. I don't know what was up with that. When I called in a claim for my washer, somebody called me within a day or so. The first guy that came out was okay. He didn't disassemble the washer. He just ran it and then he said the issue was the bearings, and ordered some parts. He was supposed to come back a week after I got the part, and I had it scheduled between a certain timeframe, but he called me five minutes before that time window was up. It was a four-hour time window. He didn't have a ETA. I told him that I was going to call the office. He was like, "Office meaning, what, your job?" I said, "Oh, no. Your job." So that was bad.

Everything went well except that the water heater is still the old one. The tech didn't have any help to help him get it out and didn't think there was enough room but there was. That's a problem I'm gonna have to deal with myself. Also, I'm still waiting on my heater air conditioning thing they were supposed to be getting a new part for. They still haven't got back to me and that was before Christmas.

My gas water heater claim with 2-10 went very well. They were supposed to send in a tray, so the water heater is still on bare concrete cement. They said they were gonna put a tray but I will have to pay out of pocket. But they never discussed that when they came out. So my water heater is just on bare floor again. I don't want it to crack. I want it to last a little longer. I can't lift that thing up and I don't think they could lift up when it's filled with water now.

I’ve had 2-10 since 2004 when I bought my home. The price of it kept getting more and more expensive, which is understandable as the home gets older. I look at it as an additional insurance policy. 2-10 is pretty good at scheduling, calling and getting people out there and being on top of it when you make a claim. But they're not as good at follow-ups. That’s probably mainly because I’m an out-of-state property owner and I’m not there at the rental property. Probably 50% of my tenants lack a follow-up as well as 2-10. I don’t know what the status is of this or that and I pay the $75. It’s kinda confusing as to what was fixed or not fixed. I kinda hope for the best, so sometimes I’m not too pleased with the follow-up.

Within a week of buying the house, the utility company was called due to a suspected gas leak. The water heater was flagged as ‘Red’ because of safety issues. 2-10 was contacted, and their contractor came out only to confirm the details that the utility worker stated - the water heater needed to be replaced for safety reasons. Somewhere between the reports given to me and those retained in 2-10’s records, the details were twisted to imply the defect existed long prior to coverage starting. There was no way to dispute them, unless another inspection was to be done at my expense. $100 was already coughed up for their contractor. Within a day of their refusal, I get a soliciting from them to have a new water heater installed for over $1,000.

It was my first time using 2-10 and the communication didn't seem to be great. It seemed the plumbers themselves were waiting for either the parts to be delivered or for them to know whether to go ahead and purchase. Once it was approved, that seemed to drag a little bit on 2-10's end. There seemed to be a delay in the purchasing department. It didn't drag a whole lot. It was just about Christmas. It took about three days for them to put the order through. But a few phone calls later and it was done really quickly. And overall, I had no issues with anything that went on. It was my fault 'cause I should not have waited till it was dead before I went ahead, and knew there was an issue with it, I should have gone ahead and done it two months earlier.

Submitting claims to 2-10 online has been pretty easy thus far. Their website is clear is concise. The contractors they send have been professional and helpful. I submitted a claim for a gas water heater that had low water pressure. According to the contractor, there was sediment build up and a needed a new unit. Finding and selecting one was easy and 2-10 told me what I needed. I'd recommend 2-10 for appliance warranties.

We've been with 2-10 for years. I like that I just have to pay the contractors $100 when they come out. I don’t have to find my own contractor. I normally call over the phone to submit claims and their customer service has been good, so far. There have been one or two contractors that I question. But so far, I haven’t had too many complaints. They need to know their contractors a little bit more.

On August 28, we signed for the house and 2-10 came with it. I called them to submit a claim, and I spoke with a rep who was very good. The contractor called me the day after. It was pretty quick. They didn't fix the well pump though. That was the only part that I was kinda frustrated with because they said I had to look for a contractor. They don't have anybody in the area. It had to be with insurance and I was unable to find anybody. Every person I called doesn't wanna deal with insurance. They don't wanna deal with warranties and they ask for almost $500 just to check. My husband knew it was burned and it was not worth it to pay that money. We took pictures and my husband bought a new one and he replaced it himself. But 2-10 did refund part of the money we spent on the new water pump. We were really happy with the outcome at the end. I don't like that I had to look for the person to replace or to fix the issue, but overall, I'm very satisfied with 2-10.

My claim on the gas water heater was such a struggle. When we first initiated needing someone to come out and take a look at it, that happened pretty quickly. But there was a miscommunication between the company and 2-10 so we had to follow up the following day. I talked to the company and they said, it could take a while with warranty companies. So we gave it a day.

I had a clog in my drain and I submitted a claim to 2-10. However, the first contractor they sent, Emergency Plumbing 24/7, did an absolutely lousy job. They didn't know what they were doing. They came and had to put a snake through from the roof. The tech didn't have a ladder and I had to give him one. When he was coming down from the roof, there was no way. He could get on the ladder again as the roof was a little bit high. It was easy to get on the roof but difficult to get down. He was ready to jump from the roof onto the grass and I had to stop him. Instead, I had to open up a window upstairs in the bedroom and get him in through there. It would have been a disaster for 2-10 if he had broken 50 bones by jumping from the roof onto the ground.

I had an electric water heater claim with 2-10. They were able to get out here quickly to assess it and it only took about a day and a half for them to change it out. The guy that came out was cordial and got everything done in a timely fashion. 2-10 kind of gave me a little bit of runaround, but it worked out in the end. I would suggest that whatever contractor they may have to contact for whatever reason, the information that they give should be given to me instead of me having to call the contractor's company. I had to call them and then I had to call 2-10 back, and then I had to call the contractor back, and then I had to call 2-10 back. So, all of the information should be readily available the first time I called, not the third or fourth time.

We had something with our washer and it was on the weekend. We submitted a claim online and it was relatively easy as the website is user-friendly. We had to have somebody come out over the same issue but we couldn't get a hold of anybody over the weekend. We had to wait til they got back with us on Monday. It would be nice if I'd be able to get a hold of them on the weekend, but I don't know how businesses work or if that's feasible. The copay could also be cheaper. We've been with 2-10 for about two and a half years now and they usually schedule a service relatively quick. I call them and they usually get us somebody either the next day or the day after, depending on what it is.

The contractor came out and checked the refrigerator and decided to total it. It was great. 2-10 gave us money for a new fridge.

I immediately called 2-10 after I noticed the problems at home and a person from PowerTech came in . He was supposed to service my refrigerator, my stove, and my dishwasher. But he didn't do anything. Because the dishwasher and the garbage disposal kinda work together, he needed to get the garbage disposal unclogged so he could get the dishwasher where it’s supposed to be. He claimed that he unstopped it but it was still making a lot of noise. I told him that it was not supposed to do that but he said that it would be okay and that was because the water was going out. But I kept telling him that that was not right.

When we had a leak in the hot water tank, 2-10 promptly agreed to take care of it. My understanding was that they contracted with a company and that they were sending a new hot water tank to the plumber that they recommended. That plumber came out and did a half-assed job. He told me one thing and did another thing, such as, “The restoration company would come out and they would take out the bad hot water tank and clean up the water damage.”

2-10's coverage was more extensive than our previous home warranty company with a similar price point, and we switched back to them back in October. I made a claim for my electric heating system and the contractor, Grogg’s Home Services, did a good job. I’ve used them before and the technician was my normal heating and cooling guy. The claim went the way that it should go.

My service request for the water heater went through quickly. Someone came out at a reasonable time frame and the water heater was replaced in a reasonable time frame too. However, the issue with the furnace was a problem. A few months ago, it was 25 degrees and we had to go without heat for 3 days because they had to order a specific part through a specific process. There was too much red tape in the process to get a part when one actually needs it. So, they need a quicker process of obtaining parts. And I probably won't renew the policy because of the cost.

I’ve been with 2-10 since we have our home, which is about 10 years now. The whole thing about the parts replacement could be improved. I don’t see why I have to pay for certain parts. Right now, there’s an issue with my heating system and they’re saying that I have to pay for the part. But when my heater stopped working, they handle the claim efficiently. They worked with the servicemen from the contractor and it was resolved.

2-10 is way better than the ones that I’ve dealt with in the past. They seem more efficient and I had a much better experience with them than the ones that are advertised on television. I had TotalProtect for like six years, and they became a nightmare. 2-10's customer service is good and quick. I had a heater claim, and they sent me a check, and I applied that to have the whole system replaced.

We bought this house and the seller gave us 2-10. We did pick them the second year. We knew the one that we already have, but we wanted to switch to something different because we had some issues with 2-10. Our AC went out in April. We have an older AC unit. The people came out. They looked at it and said, “Okay, this is what it’s gonna take to fix it.” And then, they came back and said, “Okay, we’re gonna have to order the part.” They ordered the part and it took like two to three weeks to build the part. And when it came in, it was broken. They reordered a second part. And it was another two to three weeks to rebuild it, get it out here, and it was still broken. At that point, it was starting to get hot. I’m pregnant. My kids are miserable. It was sitting 80 degrees upstairs. It took a couple of months at this point for everything. And they're like, “No, we don’t replace things. We only repair things.”

We moved into the house about 5 months ago and the refrigerator was crazy that it was going out. But we didn't know what the refrigerator's form before we even got in the house. I submitted a claim to 2-10 and everything just flowed and was quick. 2-10 sent a picture of the individual who was coming to my house and I never seen it done before, but I appreciated that. Then, the guy came out quickly and submitted all of his paperwork very quickly. The only problem is they didn't reach out to me confirming. Once they had what they need, I was trying to figure out what was our next move 'cause I've been without a refrigerator. But everything went very well.

My heat stopped working on 12/18/19. My husband called and put in a claim early that same morning. We were told that someone would get back with us within 24 hours. We were given the number to the contractor and after 24 hours we tried calling and they would not answer the phone. We called 2-10 and pretty much spoke to a rep that was not helpful at all. Long story short, it is 12/23/19 and our heat issue HAS NOT been resolved!! They hooked us up with another shade tree contractor who won't answer his phone or return my calls! I have been speaking with a lady by the name of Yvette, who is just making up a bunch of excuses as to why the contractor has not called us. She tells me that according to the contractor, who is speaking with her, but not me that the part is being ordered. I don't believe it for a second!

I hope this company family has great Christmas dinner. Mine wont. Thanks to the lack of customer service and bad non calling back contractor. My oven broke dec 20th. I called for service. They gave me the same contractor that never came out when my dryer broke month ago. Took 3 weeks. I got sick of waiting and bought dryer myself and now my oven goes out and they get me appt after Christmas. But yet take money from my account each month. Horrible customer service horrible company. They dont have reliable help and lacking in customer service relation. Dont what your money. If I had my way no stars. I have no choice this time but wait till dec th for service. But after that I'm canceling and go elsewhere. Merry Christmas 2-10 to the owner and its staff. Thanks for doing what you did for me and my family. Absolutely nothing.

The heat wasn't operating. It was just blowing air. 2-10 came by and checked it. They said it was some kind of heat element that it needed. They had to order the part. It took about a week and a half and they replaced it. It's working better now. The tech was very polite. He was very good and he explained to me what was going on and I was pleased with it. I've also had a garage repair several months ago and that went great.

Our furnace claim with 2-10 went well. We had someone come out to service it and it was really bad. So, they did a home warranty claim and we paid our deductible and 2-10 said what they would pay and we got it fixed. It was our normal maintenance upkeep of our furnace. It's working great since it was repaired. When I'm cold, it's working well. Our claim was really nicely handled. Then we got the check in the mail and it was great.

Recently, I've had to call 2-10 to submit a claim for my fridge. The customer service has been very helpful. However, the first contractor did not call back. I had to call them, but they did not go out. 2-10 then sent another company. I'm quite satisfied.

We've had 2-10 since we bought our house in November of last year. We call in to submit claims and their customer service representatives have been okay. We recently submitted a claim and it’s the first time they’ve actually had someone in the area who could help us. Usually, they tell us just to reach out for our own contractor because they don’t have anyone in the area. We’ve been able to get someone out here because we can go to more people that I’ll say we know and we used in the past.

2-10 does a good job. They fix it and if there’s a problem, they come back and fix it again. I’ll use it all the time. I had a claim for the dishwasher and it went really well. The contractor was very nice, pleasant, and professional.

We have a phone number to call 2-10's representative whenever we have a claim and so far, our experience with them has been good. They were very courteous and helpful. In the case with our furnace, after it went out and we called 2-10, they right away got a contractor and he came out. He was only here for five minutes but determined what the problem was. Also, he came out in the evening but said that he couldn't fix it that night. He had to get a part. So, he came back on a Saturday morning and put it in. He was a very professional and very courteous gentleman. In fact, he was the owner of the company that came out and he kinda went out of his way. We’re very happy with the results, too. It was cold at the time, but we had two space heaters which kept it warm in here in the house. So, it wasn’t a problem. We're also very satisfied with our experience and I don’t know how we could expect any more.

My water heater claim with 2-10 was horrible. The company that they sent out wanted to charge $675 in modifications. When I had someone come out on my own, they said that was just fraud. When I went back to 2-10, they said, “Well, that’s too bad. That’s the way it is.” And so, I took a buyout and had paid for it my own self, and they charged the installation $115 versus the $650. I felt like it was a fraud scenario. After all these years, I’m not very impressed.

Submitting a claim has been very interesting for me. I've had every range of the spectrum. Over the last couple of years, I don't know what has changed in their customer service themselves, but it seems like I pretty much gotta fight for everything that I need or I just sometimes try to ignore the situation. When I call in for a claim, they give me a work order number. Sometimes, I've had the situation where they would tell me I could go with the outside contractor or find someone else because it's a high season for these complaints. I've also waited forever for somebody. I've had somebody come to fix my heater some years ago, and they never came back and never reported to the warranty company.

The AC didn’t work and when I submitted a claim with 2-10, it was easy. I did it online and their website was good. Then they said they would call within so many hours and the contractors who came out were good. We had two calls at the time and both contractors were fine. When the AC guy came out, he inspected everything, found an issue, and fixed it on the spot. He informed us every step of the way, too. Our other claim was for the oven that was not working right and the tech that 2-10 sent out had to order parts. Then he came back and fixed it. Both techs who worked on the AC and the oven were professional and knowledgeable. They also called before they came and everything has been performing well since the repairs. All in all, 2-10 is a good service and the warranty is valuable to have. It has come in handy in purchasing a formerly occupied home, so overall, we’re happy we have it.

I had an issue with my air conditioning unit and it turned out that it was simply overcharged. I didn't know what to expect with the claim, but it sort of had gotten several people's hands. I was doing some after-hours calls, so I didn't get the right people on the phone. I ended up doing five different calls and they were just reading the notes. There was a bit of confusion throughout the entire process. The service guys came out twice. The service guy eliminated the original thought that it could have been a faulty unit, but ended up taken care of and it's operating properly. But I haven't heard anything else from 2-10 if the claim was closed or not. I just received my service fee back and that was it. But other than that, I'm pretty satisfied.

I’ve been with 2-10 since I first bought my house in 2005. They are prompt, courteous, and very professional. When I call and put a claim in, they would get on it right away and they would tell me that the contractor will contact me within 24 hours. Usually, they contact me within 3 or 4 hours. The contractors have been great. I had a heating issue and the first contractor came out. He said what I needed and as soon as they got the part, they brought it out and installed it. I haven’t had any problems since then.

I called in for a heating claim and I had two techs come out. The first guy said he couldn’t really do anything because there was previous work done to the system, but he claimed that he replaced a low voltage wire on the unit. He was in there for five minutes and I was right there with him. He didn’t do anything to the unit. But last week, I got some kind of thing in the mail talking about I owe them $100. I had to call 2-10 back and have somebody else come out. They ended up hooking me up with another guy who got it fixed. He was very nice and very helpful.

I've claimed a few times with 2-10 and my experience has been absolutely terrible. This last time, I submitted my claim through the employees and they were awful. I had to escalate multiple times in order to get our situation resolved. We went without heat in our house for six weeks. Every customer service I spoke to was incredibly rude.

2-10 replace the things that break and I've been with them for several years now. In my last claim, the microwave broke and the technician who was sent out was very courteous. There were no problems and it was perfect.

2-10 Home Buyers Warranty was something that was provided in the first year. And I’ve maintained my account, with my condo at least, since then. And I've had them for four years now. I just submitted a claim for the first time for the water heater. The customer service rep I spoke with was very informative and I very much appreciated the information that she gave me. However, when it came down to actually resolving the claim, it turned out that she had actually misinformed me on a few things, which obviously led to my frustration to the point that I’m not sure I’m gonna renew my membership with them.

Submitting a claim to 2-10 was easy and they had options that fit me. Within the first months of owning my home, my dishwasher leaked. I emailed 2-10 and did whatever I was supposed to do but I never heard back from them. The dishwasher stopped leaking so it was no big deal. The issue could have been an operator error or me not doing the right thing. Still, the next time I filed a claim for our hot water heater that went out, things were seamless. I called 2-10 and they called me right back. They had a contractor out and that person called me.

In the past, my experience with 2-10 had been decent. I know that stuff breaks and before, it was a little bit of a pain to get a decent service provider to get to show up. But once they did, it was nice. It saved me the hassle of trying to look somebody up when I could just call 2-10, say that something was broken, and they'd send somebody. And the 60 bucks was worth it. Three years ago, I had to get a dishwasher replaced and my experience was great. There was no muss, or fuss. There were some challenges with it but I have the warranty for the big-ticket items and I look at it like insurance. If a big thing breaks, I've paid the money in for the service and that promise of service to get it replaced.

My recent claim with 2-10 went fine. We had some wires got done. The interaction with the technicians was good. They fixed the wires that were bad and since the repair, everything's doing fine. They’ve done really well.

Submitting claims with 2-10 is pretty easy. You call and they tell you somebody is gonna come on such and such day. You pay $75 when the contractor comes and then they fix it or check it out. The warranty has been a lifesaver. The two times we called, the issue was covered and it was fixed. Moreover, we really liked both the guys that came out to our house. They were awsome and 100%, we would recommend them. Almost soon after we purchased our home, we had our heating element and our oven fixed. And it was fixed within the week, which was really quick. The guy who came was really friendly and very knowledgeable. He even discussed how much he loved his job and how he loved being able to help people.

My water heater claim with 2-10 went fine. The tech came, ordered the part, came back and put it in.

Our heater went out and stopped working. The contractor for the AC was very good and got that one done right away. The other company that came out to look at the oven was very good too, but after that, the ball got dropped. The oven buttons don’t work and they said they were gonna replace it. We've been waiting for it for over a month and they still haven’t done any yet. My wife said she’s called 2-10, and they said that they were looking for one but the contractor hasn't responded back yet.

My experience with 2-10 Home Buyers Warranty is awful. For the washer and dryer claim, they gave me $600. Miele is expensive and it's using a different type of electricity. Also, the washer didn’t need hot water. Evidently, they knew all that. That’s why they made me wait two weeks before saying that they couldn't find a second hand one. They offered me $600, which I accepted. But it cost me $2500 something for an older model at Miele because I couldn’t replace only the dryer. I understand that 2-10 doesn't want to replace with the same quality, but they were not really upfront about it.

We were having problems with the hot water heater running all the time. The contractor said it was filled up with calcium and they suggested to replace it. So it was replaced and it has been great. I've had a good experience submitting my claim over the phone to 2-10. The contractors that they've sent out seemed to be very competent.

My toilet was leaking, and it leaked out into my basement. It wasn't a huge leak, but we didn't know what was going on. I filed a claim to 2-10, and the guy that came out had to replace the whole toilet. He had to come back because he tried to fix it and it just wouldn't go. He spent some time up there trying to fix it, but it just wasn't working right. Everything was perfect. I have all my properties insured with 2-10, so I'm more than satisfied.

In the house we're in now, it's been a year and a half since we've been protected with 2-10. But before that, it was eight years at least. When submitting claims, I used to call, but now I can just do it online so it's very easy. I just input the information and I'm done. Then, the website would say within 24 hours when to expect the contractors. So far, the contractors have always been very good. They've answered our questions and did everything we needed them to do. Overall, 2-10 has provided coverage as expected and has been easy to work with.

I had a plumbing claim with 2-10 and I was not happy with the service for two things. We had issues with our float, which was heavy-duty and of very good quality. I expected the replacement to be a similar one but it was replaced with a cheap variety which I was not happy with. Also, I have a brand new sump pump. Once the plumber left, I realized that I had a warranty from the manufacturer for that part of the sump pump for five years. I was told that the float's replacement part was available and that it could be fixed. But if I could get my sump pump back from the plumber, then I could fix the float and I could reuse my original one.

I've been protected with 2-10 for only a few months. It was something that was included when we bought the house. We had a little roof issue, the water heater was old and the appliances were old. That was why the seller gave us the warranty, because they wanted to make sure that we were happy. Everything was working though. I have filed a claim over the phone first, and then everything else was online, except all the updates, they were emailed. The contractors that were dispatched were great. They informed me of what was going on. There was only one little hiccup and it wasn’t a big deal. They took care of it, so I was very satisfied.

We've been with 2-10 close to almost five years now. When I submit claims, I go to the 2-10 website, log in and request the service. With service requests, it is okay except I don't feel very comfortable, in terms of follow-up, necessarily calling instead of just doing it through sending an email. I would have liked, instead of calling, sending an email anytime as an alternative option for calling the number. The contractors are usually out within a maximum of three days, but there are times, particular recently where the company that 2-10 has given the contract to, had delayed work almost up to four weeks, which was unacceptable. What 2-10 needs to improve is not itself, but the companies they are outsourcing.

The fan in my heating unit went out so I called 2-10 and they sent out a technician for it. It was fixed and it’s working fine now.

I feel like if I call 2-10 for something wrong with the furnace and everything is wrong with the furnace, they should have fixed things worth $400, but that was not the case. If you say furnace and it says the one thing is out, that’s all they fix. They don’t fix the furnace or whatever’s wrong with the furnace. You also don’t get a new furnace if the whole furnace goes out. But if I say I need my furnace fixed and I'm gonna pay $100 for somebody to come out and fix it, then they should fix what’s wrong with it no matter if it’s two or three parts.

I just paid for another year so this will be my second year. I had 2-10 till February, but I wanted to get it out of the way so I called and paid for the whole year.

I've had coverage with 2-10 for five years now and the reps I've spoken with have been great. 2-10 assigns the claim to the contracting company immediately. It seems like I always catch the problem middle of the night on a Thursday going to the Friday. So then, I can't get the repair scheduled until Monday, because the providers have 24 hours to contact you. And because I put the claim in on Friday, they might not get to me 'til Monday. And then, the appointment has to be that whenever's available. 2-10 gets the claim out quickly, but it's just the timing for me has been meh just because of the weekend. It was neither 2-10 nor the contractor's fault. It's just the timing and my situation because I travel for work. I'm usually gone on Monday through Thursday, so when I come home Thursday and turn my heat up, it fail in the middle of the night.

Once I get 2-10 on the phone, they are good, but the wait is longer than it should be. Over 13 years, I've used 2-10 on and off about four times. It was all for electronic boards that handled the dishwasher, the refrigerator and the stove. When those boards go, they need to be replaced. I keep it going because as things get older, the odds are they're gonna be needing repair. And the biggest one was for the water heater.

I have an infant and my daughter breastfeeds so the refrigerator is important for the breastmilk. The fridge already had a problem that's why a warranty came with my new home but I didn't know it needed that quick of a service. But because of the infant's milk that we needed to keep refrigerated, I needed an emergency service. The 2-10 representative told me what I needed to do and I followed the instructions on getting the individual out. Finally, the warranty followed through and I got the fridge repaired.

The top of our refrigerator wasn't cooling, but the freezer was fine. We had to set an appointment and the company was backed up and they came out a week after I submitted the claim with 2-10. A first mechanic was sent out and we thought he was knowledgeable. But according to the second guy that came to put the part in, it was diagnosed wrong. So he had to order another part and I'm still waiting on the call back. 2-10 seem to get smaller companies and I'm all about giving to the small guy. But during this year, my AC went out four times and we went to two different companies that 2-10 recommended. They finally got it right, but we'd see what would happen when summer comes again.

I have filed a couple claims to 2-10 Home Buyers Warranty. The work for the gas range was below average because he really didn’t fix the problem. The service repairman was very nice. He showed me pictures of his new IKEA sofa and told me about his living arrangement. He also asked me to assist him with the job, which was a little strange. And then, he told me he can order me a new part, but it would require a lot of work to install it and it probably wouldn’t fix it. So, I told him, “Just forget it.” And he told me that it should be fixed, and then he left, and it wasn’t fixed. I had another provider that came by that was really good. He was nice, professional and he knew what he was doing. He fixed two out of three problems. We just bought our house in October and we got the warranty as part of our home purchase. But I don’t know if I would renew.

We've had 2-10 Home Buyers Warranty since 2014 and so far, everything we asked, they would have someone come out and fix it. The experience has been good. I normally call to file a claim. I give them the information, what was wrong, and they would get me with a technician to fix it. We had a claim for electrical and 2-10 sent some technicians out. They were good and they got everything fixed.

I've had the coverage with 2-10 for about 12 years now and they always deliver. I had issues with the heating system where one of the pieces didn’t work. A contractor came out, they had to order a part, and then they came back out to fix it two days later. The only thing that I had a problem was the claim for the stove that broke. I couldn’t submit online, so I had to call. Other than that, everything is fine and I never have a problem with 2-10.

The dryer went out and 2-10 sent out a contractor to fix it. They called me ahead of time, told me between what time they would be there, and they were on time when they came. They were also polite and told me what was going on because they had to order some parts. They told me when I should expect that to be in then they called me when it was in to schedule when they’d come back. And when they came back, they fixed it. All in all, 2-10's service is wonderful.

The first contractor that 2-10 scheduled never returned my phone calls nor called me. I sent an email to 2-10 on Friday to complain that nobody contacted me and they called me on Monday. They sent JM Plumbing who were great. They were on time and they did a clean work. They took care of pretty much everything, no hassle.

My claim with 2-10 for my water heater went well. The contractor came out in the evening and he gave us a price. And we were contacted back by 2-10 promptly the next morning, and they informed us that the person that came out and gave us a price had quoted us much higher than their contract or set with them. And they spoke about it to us and offered us options, and we took one of their options. We were very pleased. They were so upfront, and I just got out of the hospital, so I wasn’t able to do anything. 2-10 did a great job. They were so nice. I was impressed with their service.

I called to submit a claim and the rep I spoke with was okay. Sending someone out was rapid in lieu of the fact that it was wintertime and a lot of stuff was going on with people’s heater. But they did a good job. Within 72 hours, someone called us to say they were gonna come out. I was very pleased with what their contractor did. They let us know what they were looking at and what it would take to possibly get it done. They went through the whole process. So far, everything is good now.

I had a very good experience with them. I had a claim for the refrigerator, and they sent someone out the next day. It was pretty quick. The tech was a very good young man. He did an excellent job.

The dryer heating element was out on the washer and dryer. We requested 2-10 for a service and it all went fine. The contractor got back to me on the same day and my experience with him was great as well. He was able to repair it on the spot and so far, it seems to be doing just fine.

2-10 was very nice, but the contractor was useless. I gave him the money, he said he ordered some parts and said, "That's the problem." So, he put in the parts and then it did not work. He came back the next day and he sent something to 2-10 saying that the vent pipes were clogged, and that the work on the vent pipes was only $300 but he needed some space to be built to work because this thing is in the attic. That was $1,800. So, 2-10 said, "The vent pipe is not covered in your contract." I said okay, and then I called a local company. They came, saw it and in five minutes, they said it was a condensation trap. Their fee was $100 to come and then for whatever they fix. So altogether, $200. My system started to work right then in an hour. I didn't go to 2-10 because that would take another week for them to schedule because that previous guy did a misdiagnosis. 2-10 is always very courteous, but they need to have better contractors.

With 2-10, it was very easy to get a hold of somebody and schedule an appointment. I needed to use the warranty one time, and the contractor was very good. I did the claim on the phone. First, I checked it out online and I figured I'd just call them. Their service was really good.

2-10 Home Buyers Warranty's claims process is easy. I just submit a claim online and then they send a technician out. I pay my $100 and they fix it. Their reps usually say to expect a contractor out within 24 to 48 hours. But I call the contractor myself and make sure they’re coming. The contractors that have been dispatched have always been professional. They do a good job and fix what needs to be fixed. With the claim re the water heater that stopped working, they diagnosed it and tried to fix it and they still couldn't fix it, so they had to replace it with a brand new one. Overall, 2-10 is a good company to have and it’s reasonably priced.

2-10 has been pretty good as far as making the contact when I submit a claim and giving me the work order number and with doing their part. They've been responsive when I called in. But they could do a better pick on some of these contracted companies because I've had had some bad experiences with some of them. There was one company that they sent out before that I wouldn't want to come back to my house again because the technician lied. My main thing is getting reputable people to come out.

It was fairly easy to submit a claim with 2-10. And the contractor was very good and cool. They replaced the blower motor and fan of the heating system and since then, it's been working fine.

Submitting a claim is a pretty easy process. The first time we did it, we had a lot of difficulties though. It was in the middle of winter and they weren’t able to find a contractor for our heating system upstairs and ended up taking us two weeks to get someone to fix it. So that was a pain. But the people themselves that have worked here have been really good. The plumber that we've been using in the past couple of months have been really good, and I would work with those contractors again.

When we purchased our house, the owner had taken out a year contract with 2-10 to protect us as buyers. Our contractor who was servicing our air conditioning and heat pump serviced the AC unit in the spring. They came back to re-service it again in the fall, and he found that the coil was totally shot. We were losing Freon. My wife then submitted a claim for the unit over the phone. We had to put our air conditioner serviceman on the phone to describe to them what needed to be redone or replaced. He told them what the price would be, and they totally disagreed with his price so that they ended up paying cheaper.

The gentleman was very professional. He came out when he was supposed to. He was cordial and he got the work done. He was very good. The heating system seems to be working okay now.

My claim on my water heater went excellent. I called and the rep I dealt with was good. The contractor who came out was good as well. The issue was on the casing of the heater, so we had to replace it with a new heater and the wait for that was fairly quick. The new water heater has been good.

I submit claims to 2-10 through the phone and my interactions with the customer service reps have improved. They send someone in 3 to 4 days after I file. We had a really horrible contractor about a year ago where a lot of damage to our house was left, but the contractor in my recent claim has been fine. I've had them come out for the water heater a little of two days. However, I just put in a call to 2-10 and they're sending out a revisit because I discovered that the water heater had some water under it yesterday. It looks like either the heater has a problem or they may have crushed or broken one of the condensation lines that runs from the furnace that's behind the water heater when they put it in. So, they're gonna come out on Monday and take a look at it. We're already on our second year with 2-10 now.

Our home warranty was placed through 2-10, and I've been a customer since June. I called them for a problem with my heating, which is my first claim, and they sent someone out after a few days. However, the warranty company closed out the claim even though the problem was not taken care of the first time. We had to call again and pay a second $100 deductible. I wish we didn't have to pay a second time, but the furnace will be getting replaced.

I’ve been very content with the services I’ve been receiving all these years. Having this home insurance is a godsend, and I’m always very quick to remind other homeowners. The contractors are very courteous, professional and on time. I have an old heating system and I have a dual zone, and the upstairs unit recently failed. The techs came, looked at it and repaired it. However, I live in Virginia and a lot of times the computer will automatically select contractors further north of me. The only challenge that I have is when I’ll call them back and ask for someone in my local area, and they will find someone within my local area. But 2-10 has been very accommodating.

I inquired about 2-10's services when they emailed me and it was cheaper than others. At first, I thought my latest claim was good. But after they changed my furnace out, I'm not getting heat to my downstairs area and the heat was working in just one room. I called yesterday and I was told me that it might be a duct issue and that if it was, it was not covered by the warranty. I said that wasn't a duct issue before they changed the furnace. I was told that someone would come out, assess the situation and then let me know. But I have a feeling that I'm gonna be told that it's a duct issue.

The hot water heater started leaking about a month. The contractor that came out was all right, other than it took them too long to install it.

The contractors that 2-10 sent were a little sketchy, just the people themselves were a little scary. My wife was home by herself when one of them came out. She was not comfortable at all. So, I was not pleased with the contractor that they were using. They should vet their contractors a little more of what kind of business they’re dealing with. Also, they would look to see to do the job as cheap as possible using the cheapest replacement parts available. I was not happy with that.

2-10's online system is fine. I have no issues navigating through their website. I can do that really simply. It tells you you should receive a call in two business days. But I recently had to have a dishwasher replaced and the first company that was assigned never called me, and I called them three times. They never returned my call, so I called 2-10 and asked them to give me a new contractor. I told them that the first company wasn’t responding to me after five days. I hadn’t heard anything and they wouldn’t return my calls. 2-10 gave me a new contractor to come out and take a look at the dishwasher. Everything was fine with the new contractor who came out. He diagnosed that it needed to be replaced.

We built a custom house in South Carolina and it was 2-10 warrantied for structural defects to begin with. That came with the one-year home warranty, which I continued until we left South Carolina and came to Texas. After we came to Texas, we had 2-10 on and off. And then I went back again. Generally speaking, if I have to submit a claim, I go online and put what the equipment is and what the problem is. 2-10 then comes back and sends the technician, which I have to pay an $85 deductible. Then they decide if they're gonna fix it or not.

The heater was not coming on, and so I put the claim in to 2-10 and the guy came out and assessed it, ordered a part and replaced it. He was professional and came on time and did his job. Everything went fine.

I had a claim for a washing machine and it was a relatively quick process, except for the first company that 2-10 referred me to. They were just not responsive. That wasted the first five days. I kept trying to get a hold of them and nothing. So I would recommend 2-10 take them off their list. But after that, everything went smoothly. I called 2-10 back and they reassigned me, which was great because the second company was very responsive. They scheduled me for a couple of days later for their technician to come out. He diagnosed and said that the repairs would be very expensive so then I was notified by 2-10 of my options by email. But I couldn’t take the washer that 2-10 offered because it would not fit in the space where my current washer is so I took the payout on that washer and I received a text very shortly thereafter.

We were buying an older home and we were gonna have problems after we moved in, so for peace of mind, we wanted to have 2-10. So far, submitting claims has been easy. A lot of times you get negative about these home warranties, but so far, I’ve been pleased. The interactions with the reps have been good and they’ve been very helpful. Because of where we live, we have not had a contractor that was on their approved list of vendors. When I was trying to clean the piping coming from the well and when I bumped it a little bit, it sprung a leak. It was rusted and deteriorated. We didn’t have a contractor there and 2-10 was willing to get somebody else quickly because we needed the water. We called somebody local, then 2-10 interacted with them and told them what the problem was. It worked very well. I'm very satisfied with my 2-10 experience. They have done really well.

I submitted a claim with 2-10 and it went very smooth. I submitted the claim and immediately got a phone call, and the technician was out within 48 hours. He was a very quick and very polite nice guy.

We are now on our second year with 2-10. We called them when we filed a claim and everybody was great including the contractor. We really liked him a lot. It took about a week to get the water heater work because 2-10 had to send his company the water heater. But as soon as he got it, he called us, came out and fixed it.

I had three claims with 2-10 and they did all the repairs on time. There was one claim that we had to wait on because we had to go back to Florida. And so far, everything seems fine. I called when I did my claims and I spoke to a representative. Everything was fine. And the contractors provided satisfactory service. I have a thermometer in the kitchen in the appliances in the house. I was concerned because it's very expensive to have these things and homeowners recommend these services, so I decided to order a new part and I was really pleased with it. 2-10 replaced the Thermador part.

When 2-10 presented themselves to me, it sounded good, so I went with it. My furnace claim went great. The rep was very polite and understanding. I waited for about three weeks before they came out and installed it. It has been working well ever since. 2-10 really makes my home comfortable and their price has been reasonable and doable. I’ve been very happy with them and would recommend them to anybody who has a home.

There was an air conditioner and some questionable appliances in the house that were fairly old which was why I wanted to acquire a warranty. I’ve been using 2-10 for two months, and I’ve called them twice for my AC and once for my electrical. On their website, it says they will respond to you within 24 hours but that’s misleading. They easily respond within 24 hours, but they give the contractors that they use another 24 hours. When I submitted a claim, it was terrible. We were moving in on Labor Day weekend, and it was about 110 degrees and my AC wasn’t working. I called 2-10 and they said that it wouldn’t be till maybe Monday before the contractor could get out. This was on Friday night and I said that it was not gonna work. So, I called my guy, and he came over and fixed it.

I own several houses and each time I buy a house, I usually request a 2-10 policy. And when I sell, I might give those to the people that are buying them. I have used 2-10 for 5 or 6 different times already and I’ve never had an issue. The customer service has been receptive and the contractors have all been courteous enough and prompt enough for me. Still, they can be cheaper. Other than that, my last claim was for a refrigerator issue where they sent somebody over to work on it and then I also haven't had any issues at all on it.

The whole thing with our claim was a nightmare. My wife was gone for a few weeks and when she came back, there was no heat in the house so we called 2-10. They came out and looked at it, said the heat exchanger was bad. But it took so long for them to just get out because it was Labor Day weekend when it happened. It was a long weekend, some federal holiday I guess. So they didn’t get out for almost a week, just to look at it. After that, it took them forever to figure out what they were gonna do and so, they ordered a part and they ordered the wrong part and it got in a week later. They found out it was the wrong part, so they said they were gonna send it back and were gonna order the part again. Once again, they ordered the wrong part, so we got fed up.

Our furnace went out. We called 2-10 at least a dozen times over the course of a couple days and had a really bad experience with them. 2-10 was taking so long and it took almost an entire week to get someone to come out from the warranty company to look at our furnace. In the mean time, it was 45 degrees in our house for the entire week and it was a very bad situation. We needed an assessment and at the time, my husband was traveling for work but my mom was able to help me. She was able to get one of the companies that had worked with on their furnace to come out immediately.

Somebody came out for the water heater and they took care of it right away. It was great. Then there's another claim that has not been taken care of. We had something going on with the furnace. A guy came out and said something about the heat pump, and he was outside. He took some things out of our furnace and left them sitting and said he had to contact the home warranty for some kind of approval to have things done and he didn't really tell us anything else. We didn't know what the boxes were even that he took out. He was absolutely terrible and not personable. It's a shame that we had to deal with a contractor that 2-10 just sent out because I would never have anybody like him out. He did not tell us anything other than, "I don't know, It looks like it can be really expensive to do and I don't know if I can do it."

I normally submit my claims with 2-10 online. The website is user-friendly, and my experience hasn’t been bad. The contractors are good. I had a claim for a leaking toilet. They changed some of the pipe systems in the toilet seat, and it's been performing well.

Around Thanksgiving, we had no heat in either of our units so we had no heat upstairs and downstairs. It was November and it was cold. I've read reviews online of who 2-10 works with in our area, and they tried to set us up with someone who has literally no good reviews, so I said I need whoever else it is. It ended up being Edwards Heating & Air, and anytime my husband have had to deal with them, my husband really likes them. They seem really knowledgeable. We called them on a Wednesday, and they couldn't come out 'till Thursday or Friday. They were swamped before Thanksgiving and they couldn't come out because they needed so many parts. We were able to work with 2-10 and they authorized us up to $200 for a hotel room, heaters and electric blankets. I have a toddler and it's helping us now, so we appreciate it.

I called 2-10 at night and couldn't get through. The phone would ring and then it would say that it was transferring, but then it wouldn’t go through. So I went online and submitted a claim, and then they got back to me in the morning. I was a little disconcerted by the fact that nobody answered the phone at night, but then I talked to a woman who said that, “Oh, there's a problem with the system,” and then she said she would work on it. So they seemed pretty proactive. It actually went better than I thought it would. The plumbers arrived the next day. I had some leaks and they explained to me that there was water that had seeped into the wall, and so I got restoration to come and fix it. And then the plumber came back to fix the shutoff valve. Four of that were damaged.

I had an issue with my microwave and I got help from 2-10. It was a little slow to send someone home and the communication wasn't very clear. The process was delayed for more than 10 days. I thought it would go out smooth but there was a little bit of follow up required. But it was okay. Once the guy came in, he showed us his analysis and then he sent back something to 2-10 to get feedback on what was the next step.

I really enjoyed the experience with my recent claim. I had an issue with my dishwasher. It wouldn’t cycle. I also had an issue with my refrigerator.The time that that person came in, he saw what was wrong. They went back and they ordered the correct parts. And they came back in prompt time and got it fixed. The contractors are from a small family-owned business a little bit away from here. The guy was down-to-earth, he knew what he was doing, and there was no trying to do any finagling. He said, “Hey. Look, this is what's up. This is the way it works.” It wasn’t our first time using 2-10, so we’re pretty comfortable with the process.

My claim for the washer and dryer was pretty smooth. It was my first one submitted so I had to go back to the 2-10 website, but all the directions were fairly clear. The only minor issue I had was once I submitted a claim, there was a dropdown option for 10 different common issues found on washers. Mine did not fit any of those 10 and there was no other option. So, I picked one that was not my issue, but in the comment box, I explained that the issue was something else. Once I spoke with the guys on the phone, I explained it and everything went well from there. For the most part, the vendors came in within the range of the estimated time of arrival that they had mentioned ahead of time.

We bought a 14-year-old house with original appliances, so we’ve had issues with lots of stuff. Our property has a main house and a guest house, and two warranties were purchased. However, whoever entered it into the computer, instead of doing one warranty per house, they did one house with two warranties. So when I was calling to say this was not working, they said, "Well, that’s not insured till next year.” And so, it took literally two weeks to straighten that out. One guy was like, “Oh, okay. Give me 10 minutes. I’ll call you back.” 30 minutes later, there was no callback. I called back and talked to a guy I talked before, and he said, “Oh, yeah. He left.” So he apparently hung up the phone and walked out the door saying he was going to call me in 10 minutes. With the attitude I got back from people I talked to, I wouldn’t recommend nor use 2-10 ever again. It has been a horrible experience.

It was pretty efficient to get through to someone when I call in to submit a claim. The reps were very good. For the water heater, they sent someone out within four days. The contractor was excellent and it was requested that the water heater be completely replaced. So, I opted for a cash reimbursement ‘cause they were gonna replace with a tank and I wanted a tankless. They sent me the check and that was pretty prompt. I think they had told me it would take about two to three weeks, but I think they processed that within the week. 2-10 has been wonderful in the five years we've been with them.

There was a leak in the coolant and a part had to be replaced. It took a week and the contractor came and fixed it about a week and a half later. Other than the holiday in between, they were prompt and the service was great. The technician was in and out and fixed everything quickly.

Submitting claims with 2-10 is a horrible experience. The website is relatively easy, but there’s a delay when you submit a request. With my previous company, I might submit a request and receive a call the same day to set up whatever needs to be set up. 2-10 doesn't do that. It takes several days before they contact you and then, once the contractor contacts you, it takes several more days before they get out to diagnose the problem. Then, once they diagnose the problem, it takes several more days before 2-10 approves whatever the problem is and then several more days before the contractor gets back out to fix the problem. For my water heater claim, I called and stayed on 2-10 so it didn't take as long for the same process.

I bought this penthouse about two years ago and I bought it with all the appliances inside. This unit used to be a rental, so the renters abused the stuff inside. The washer started having problems from day one. It was making a huge rattle, and finally, it stopped rinsing. The dryer, at the same time, was taking forever to dry. And then, it started to have a smell of burning rubber. I called and got this guy who was telling me that he couldn't fix it. It was just the lint and for $160, he was gonna clean it. What he wanted to do was get the money on the side, and then he lied to 2-10. I told him, “You have to come and talk to the manager here in the building.” Because both the manager of the building and the HOA engineer came, saw the machine and said that they would not allow that machine to be plugged back again.

When having to submit a claim, it’s fairly easy and simple. Usually, we call on the phone and we get an email confirmation with the information of the company that’s gonna come out, and then they tell us that the people are gonna contact us in a certain amount of time. We had American Home Shield before and I’m more impressed with 2-10. 2-10's contractors have been fairly good. I’ve not had any problems where they had to come back for something. We had a issue recently and the additional fees were gonna be way too high, and they gave us the option to do what I felt. I was really happy with that because we were able to get it all for the price that 2-10 paid. So, that was great. My overall experience for the year and four months that I've been with them has been excellent.

The bottom of the water heater was rusted out and we caught it before it busted. We filed a claim and the contractor came in and replaced it. The only thing that I’ve had an issue with in the past, ‘cause we’ve been with 2-10 since 2013, is the lack of contractors in our area. But the last two times that I’ve had to use them this year, they seem to have gotten somebody pretty quickly within 24 hours. It used to be days. I’ve recommended 2-10 a couple of times ‘cause they're pretty smooth and we haven’t had any issues.

2-10 refused to pay for my microwave. They said the door is something that’s not covered. Then my refrigerator blew the icemaker, and it blew the main control board, therefore, making it inoperative. I had no refrigerator for a month and I finally had to take $485 as a settlement. The contractor's wife was very rude to me. She wouldn’t listen to what I would say and all she did was interrupt me. She was completely unhelpful and I finally hung up on her and ended up having to buy a new refrigerator. I'm a Realtor who used to use 2-10 for all my appliances but because of this experience, I'm no longer gonna use them. I referred them to hundreds of clients and they treated me like dirt. It went very poorly. If I could rate it zero stars, I would.

Our recent claim with 2-10 on our gas electric heating system went fine. Like always, it got resolved in a reasonable amount of time. The first time, the guy that came out didn't seem to be too great, but in the end it all worked out fine.

I submitted my claim online, and it was easy and simple. I was given an expectation when I would be contacted, but not when they would come out. I was also not impressed with the service of the contractor. He came out, looked at the water heater, never tested it and never did anything to it. He came out and wheeled in a brand new hot water heater, which was fine. That sounded good to me. To be charged a $50 service fee was expected. But then to be charged $400 to change out a $40 pressure tank from Lowe's that screws on was just upsetting to me. I do a lot of this stuff myself, and it was out of hand. Working with 2-10 was fine but they ended up paying for a brand-new water heater, and I ended up paying the contractor for a brand-new water heater basically.

I had some blockage on my house and submitting the claim to 2-10 was easy. There was a problem with the technicians, though. I had to switch companies, so that was why it took long. The first company made the wrong assessment of the problem and they took time. The other problem was if you called them, the phone was left unattended. No one would pick your call. If you call right now, the phone will go on voicemail, and it will be 7:00PM already when they will call you. So, if you have a problem at 10 o'clock, they will then attend to the problem next day. When they switched company, the technician came the very day and then he made the assessment. He said he would come the following day, and he ensured. My plumbing issue has been resolved. The way 2-10 went through the problem overall was fine.

My water heater went out and I was told it was gonna be $800 to bring it up to code, but it was already up to code. I know the plumber in there jacked me around. I rejected the offer and took cash-in-lieu, where 2-10 gave me some money after I paid the $100. Then I went off and did the repair on my own. 2-10 gave me $800 and I did the repair for $900. Another thing is that supposedly, 2-10 has preferred and non-preferred contractors. There are ones that are able to place an order without 2-10 placing the order. It just so happen 2-10 put me with a non-preferred contractor so they were unable to order the water heater and they had to wait on 2-10, which delayed the water heater for about six business days. So I got penalized because 2-10 is hiring non-preferred contractors. If I had gotten a preferred contractor, they could have ordered it themselves and had the work done the next day.

I hadn't even been in the house for three days when I had a water heater issue. I hadn't even looked at my warranty's paperwork and I didn't know what was covered. I called my Realtor and she called the warranty company. Within minutes, somebody contacted me. The technician came out the same day and he was here at about 5:00. He was very nice and courteous. He put down mats. I watched what he was doing and poked around and he didn't mind. I also asked stupid questions but he didn't have a problem answering them for me.

Everything went spectacular with my claim. Submitting it online was easy. Then the man resolved the issues -- he was very pleasant, courteous, and knowledgeable on his job. He showed me how to do follow up procedures if I had any further issue, too. So, it was great experience. Every time I've had an issue, 2-10 resolved them. I've heard a lot of nightmares with other agencies where they don’t honor claims, and I haven’t had that issue at all with 2-10.

I had a heating problem and I did my claim online with 2-10. They have a form that I filled out. Someone was here the next day. He was a good guy. He was knowledgeable and knew what he was doing. It took him about another day to get everything back up and running because he had to order a part. But I have heat, so it’s going pretty good.

2-10 was right on top of my water heater claim. The guy from the company that I used was really nice but he was really slow in working. He had a helper guy. He had to come out two days and then finish something up. I don’t know anything about plumbing, but I could have probably fixed it quicker than him. Also, the company didn’t really know all the logistics behind the claim and they were trying to charge me for something that 2-10 should have covered. I called 2-10 and they were like, “Oh, no, no, no. That should be us paying for it.” So, they called the company and said, “No, don’t cash his check. We’re gonna send you the check.” I was a little disappointed in the plumbing company. If I wouldn’t have been on top of it, then I probably would have paid it. But 2-10 straightened everything out. They were fabulous.