2-10 Home Buyers Warranty Reviews

I don't wanna pay out of pocket for my repairs so I've kept 2-10 for about 3 years now. I submit claims to them over the phone and the reps who assist me have been adequate. I had a water heater problem and when I submitted a claim for that, the contractor came right away. He was great and got everything fixed in a few hours. My heater has been good since then.

I had a water pipe burst. 2-10 was able to help address that. The water pressure regulator had to be replaced, so I used them as well for that. The only thing is if something has to be handled by a warranty, a lot of times something is somewhat urgent. So, their policy is generally like whatever vendor they use has 48 hours to contact me, at least the times I’ve called in. It’d be helpful if they can shorten their window because something like a water pipe burst, if I get 48 hours for just the vendor to contact me to just set up the appointment, that’s not very convenient. Other than that, so far, so good.

I submitted a service request for the fridge because the icemaker had a noise, and it stopped working. It was five days until the people from the fridge company came out. We were in the middle of holidays. It was terrible to sleep at night with the noise. I tried to do something, and got into the ice machine, and the noise was gone. The fridge is working. I tried to cancel the appointment, but this company told me, “Let the technician come and go.” He didn’t see and do anything. I also filed a claim for my swimming pool. They exchanged the pump and it was fixed. I recommend 2-10 because when I have a problem the company puts the claim with somebody fast.

Our first claim with 2-10 is for our heating system and the submission process was not difficult. We called them and the contractor that came out was good. They explained that they had to order a particular part and it took them a couple of weeks to get it. While it could have been quicker, the heating system was fixed.

I’m satisfied with 2-10's service. My experience was nice on the initial time in a claim. The only trouble was not many people are available on their network. So then I had to wait for some time. I had service done on my refrigerator that was not cooling. The first two times, the techs were not good because they didn’t come, but the third one was good. The first tech called me and said that they couldn't come in two days. So, they had to move it out. The second one said they were assigned in another because they are not supposed to be in that area. It’s because each contractor has an area. The third one came after 10 days, and the quality of work was good. The tech was very straightforward.

We submitted a claim for our heating system to 2-10. It was fixed and then two weeks later, something else broke on it. So, there were two claims on the same heating system. The experience with the technician that came out was good. He was just slow-moving. It took a week to fix both times around. The last time he came, he was supposed to call me in the morning. I called him in the afternoon. I said I still haven’t heard from him. He said he was still waiting for approval from 2-10. So then, I had to call 2-10 to push along the go-ahead. Other than that, everything was great and the quality of work was good.

I've had 2-10 going on 4 years now. When the coils of my heating system were rotten, I contacted them. The contractors they sent were most helpful. They replaced the coils and things have been fine since they came out.

I've had 2-10 since October 2018. It’s easier to submit a claim online, but sometimes, I like to speak with a representative for a special occasion or a special situation. Their reps have been very nice and the contractors usually come the next day. One instance, during the summer, I had an issue with the AC, and I can imagine it was very busy, it took them like a week to come out. With my recent claim, the furnace needed to be replaced and they ended up putting a new furnace in.

I submitted a claim to 2-10 for my gas water heater and their contractor came out quickly. I loved that turnaround. We had one hiccup though with the product that we expected 2-10 to replace our unit with. It had to be a different one in order to comply with our coverage. So, we ended up with something slightly bigger than we expected. Still, we're satisfied with the timeliness of 2-10.

I called 2-10 to file a claim for my leaking water heater and the tech they sent was excellent. He replaced the water heater and it had been wonderful since.

A couple of 2-10 reps were okay, but then one guy gave me his name as Gabriel. And then they said no Gabriel works there. I had a issue with something he did. I don't know what was up with that. When I called in a claim for my washer, somebody called me within a day or so. The first guy that came out was okay. He didn't disassemble the washer. He just ran it and then he said the issue was the bearings, and ordered some parts. He was supposed to come back a week after I got the part, and I had it scheduled between a certain timeframe, but he called me five minutes before that time window was up. It was a four-hour time window. He didn't have a ETA. I told him that I was going to call the office. He was like, "Office meaning, what, your job?" I said, "Oh, no. Your job." So that was bad.

Everything went well except that the water heater is still the old one. The tech didn't have any help to help him get it out and didn't think there was enough room but there was. That's a problem I'm gonna have to deal with myself. Also, I'm still waiting on my heater air conditioning thing they were supposed to be getting a new part for. They still haven't got back to me and that was before Christmas.

My gas water heater claim with 2-10 went very well. They were supposed to send in a tray, so the water heater is still on bare concrete cement. They said they were gonna put a tray but I will have to pay out of pocket. But they never discussed that when they came out. So my water heater is just on bare floor again. I don't want it to crack. I want it to last a little longer. I can't lift that thing up and I don't think they could lift up when it's filled with water now.

I’ve had 2-10 since 2004 when I bought my home. The price of it kept getting more and more expensive, which is understandable as the home gets older. I look at it as an additional insurance policy. 2-10 is pretty good at scheduling, calling and getting people out there and being on top of it when you make a claim. But they're not as good at follow-ups. That’s probably mainly because I’m an out-of-state property owner and I’m not there at the rental property. Probably 50% of my tenants lack a follow-up as well as 2-10. I don’t know what the status is of this or that and I pay the $75. It’s kinda confusing as to what was fixed or not fixed. I kinda hope for the best, so sometimes I’m not too pleased with the follow-up.

Within a week of buying the house, the utility company was called due to a suspected gas leak. The water heater was flagged as ‘Red’ because of safety issues. 2-10 was contacted, and their contractor came out only to confirm the details that the utility worker stated - the water heater needed to be replaced for safety reasons. Somewhere between the reports given to me and those retained in 2-10’s records, the details were twisted to imply the defect existed long prior to coverage starting. There was no way to dispute them, unless another inspection was to be done at my expense. $100 was already coughed up for their contractor. Within a day of their refusal, I get a soliciting from them to have a new water heater installed for over $1,000.

It was my first time using 2-10 and the communication didn't seem to be great. It seemed the plumbers themselves were waiting for either the parts to be delivered or for them to know whether to go ahead and purchase. Once it was approved, that seemed to drag a little bit on 2-10's end. There seemed to be a delay in the purchasing department. It didn't drag a whole lot. It was just about Christmas. It took about three days for them to put the order through. But a few phone calls later and it was done really quickly. And overall, I had no issues with anything that went on. It was my fault 'cause I should not have waited till it was dead before I went ahead, and knew there was an issue with it, I should have gone ahead and done it two months earlier.

Submitting claims to 2-10 online has been pretty easy thus far. Their website is clear is concise. The contractors they send have been professional and helpful. I submitted a claim for a gas water heater that had low water pressure. According to the contractor, there was sediment build up and a needed a new unit. Finding and selecting one was easy and 2-10 told me what I needed. I'd recommend 2-10 for appliance warranties.

We've been with 2-10 for years. I like that I just have to pay the contractors $100 when they come out. I don’t have to find my own contractor. I normally call over the phone to submit claims and their customer service has been good, so far. There have been one or two contractors that I question. But so far, I haven’t had too many complaints. They need to know their contractors a little bit more.

On August 28, we signed for the house and 2-10 came with it. I called them to submit a claim, and I spoke with a rep who was very good. The contractor called me the day after. It was pretty quick. They didn't fix the well pump though. That was the only part that I was kinda frustrated with because they said I had to look for a contractor. They don't have anybody in the area. It had to be with insurance and I was unable to find anybody. Every person I called doesn't wanna deal with insurance. They don't wanna deal with warranties and they ask for almost $500 just to check. My husband knew it was burned and it was not worth it to pay that money. We took pictures and my husband bought a new one and he replaced it himself. But 2-10 did refund part of the money we spent on the new water pump. We were really happy with the outcome at the end. I don't like that I had to look for the person to replace or to fix the issue, but overall, I'm very satisfied with 2-10.

My claim on the gas water heater was such a struggle. When we first initiated needing someone to come out and take a look at it, that happened pretty quickly. But there was a miscommunication between the company and 2-10 so we had to follow up the following day. I talked to the company and they said, it could take a while with warranty companies. So we gave it a day.

I had a clog in my drain and I submitted a claim to 2-10. However, the first contractor they sent, Emergency Plumbing 24/7, did an absolutely lousy job. They didn't know what they were doing. They came and had to put a snake through from the roof. The tech didn't have a ladder and I had to give him one. When he was coming down from the roof, there was no way. He could get on the ladder again as the roof was a little bit high. It was easy to get on the roof but difficult to get down. He was ready to jump from the roof onto the grass and I had to stop him. Instead, I had to open up a window upstairs in the bedroom and get him in through there. It would have been a disaster for 2-10 if he had broken 50 bones by jumping from the roof onto the ground.

I had an electric water heater claim with 2-10. They were able to get out here quickly to assess it and it only took about a day and a half for them to change it out. The guy that came out was cordial and got everything done in a timely fashion. 2-10 kind of gave me a little bit of runaround, but it worked out in the end. I would suggest that whatever contractor they may have to contact for whatever reason, the information that they give should be given to me instead of me having to call the contractor's company. I had to call them and then I had to call 2-10 back, and then I had to call the contractor back, and then I had to call 2-10 back. So, all of the information should be readily available the first time I called, not the third or fourth time.

We had something with our washer and it was on the weekend. We submitted a claim online and it was relatively easy as the website is user-friendly. We had to have somebody come out over the same issue but we couldn't get a hold of anybody over the weekend. We had to wait til they got back with us on Monday. It would be nice if I'd be able to get a hold of them on the weekend, but I don't know how businesses work or if that's feasible. The copay could also be cheaper. We've been with 2-10 for about two and a half years now and they usually schedule a service relatively quick. I call them and they usually get us somebody either the next day or the day after, depending on what it is.

The contractor came out and checked the refrigerator and decided to total it. It was great. 2-10 gave us money for a new fridge.

I immediately called 2-10 after I noticed the problems at home and a person from PowerTech came in . He was supposed to service my refrigerator, my stove, and my dishwasher. But he didn't do anything. Because the dishwasher and the garbage disposal kinda work together, he needed to get the garbage disposal unclogged so he could get the dishwasher where it’s supposed to be. He claimed that he unstopped it but it was still making a lot of noise. I told him that it was not supposed to do that but he said that it would be okay and that was because the water was going out. But I kept telling him that that was not right.

When we had a leak in the hot water tank, 2-10 promptly agreed to take care of it. My understanding was that they contracted with a company and that they were sending a new hot water tank to the plumber that they recommended. That plumber came out and did a half-assed job. He told me one thing and did another thing, such as, “The restoration company would come out and they would take out the bad hot water tank and clean up the water damage.”

2-10's coverage was more extensive than our previous home warranty company with a similar price point, and we switched back to them back in October. I made a claim for my electric heating system and the contractor, Grogg’s Home Services, did a good job. I’ve used them before and the technician was my normal heating and cooling guy. The claim went the way that it should go.

My service request for the water heater went through quickly. Someone came out at a reasonable time frame and the water heater was replaced in a reasonable time frame too. However, the issue with the furnace was a problem. A few months ago, it was 25 degrees and we had to go without heat for 3 days because they had to order a specific part through a specific process. There was too much red tape in the process to get a part when one actually needs it. So, they need a quicker process of obtaining parts. And I probably won't renew the policy because of the cost.

I’ve been with 2-10 since we have our home, which is about 10 years now. The whole thing about the parts replacement could be improved. I don’t see why I have to pay for certain parts. Right now, there’s an issue with my heating system and they’re saying that I have to pay for the part. But when my heater stopped working, they handle the claim efficiently. They worked with the servicemen from the contractor and it was resolved.

2-10 is way better than the ones that I’ve dealt with in the past. They seem more efficient and I had a much better experience with them than the ones that are advertised on television. I had TotalProtect for like six years, and they became a nightmare. 2-10's customer service is good and quick. I had a heater claim, and they sent me a check, and I applied that to have the whole system replaced.

We bought this house and the seller gave us 2-10. We did pick them the second year. We knew the one that we already have, but we wanted to switch to something different because we had some issues with 2-10. Our AC went out in April. We have an older AC unit. The people came out. They looked at it and said, “Okay, this is what it’s gonna take to fix it.” And then, they came back and said, “Okay, we’re gonna have to order the part.” They ordered the part and it took like two to three weeks to build the part. And when it came in, it was broken. They reordered a second part. And it was another two to three weeks to rebuild it, get it out here, and it was still broken. At that point, it was starting to get hot. I’m pregnant. My kids are miserable. It was sitting 80 degrees upstairs. It took a couple of months at this point for everything. And they're like, “No, we don’t replace things. We only repair things.”

We moved into the house about 5 months ago and the refrigerator was crazy that it was going out. But we didn't know what the refrigerator's form before we even got in the house. I submitted a claim to 2-10 and everything just flowed and was quick. 2-10 sent a picture of the individual who was coming to my house and I never seen it done before, but I appreciated that. Then, the guy came out quickly and submitted all of his paperwork very quickly. The only problem is they didn't reach out to me confirming. Once they had what they need, I was trying to figure out what was our next move 'cause I've been without a refrigerator. But everything went very well.

My heat stopped working on 12/18/19. My husband called and put in a claim early that same morning. We were told that someone would get back with us within 24 hours. We were given the number to the contractor and after 24 hours we tried calling and they would not answer the phone. We called 2-10 and pretty much spoke to a rep that was not helpful at all. Long story short, it is 12/23/19 and our heat issue HAS NOT been resolved!! They hooked us up with another shade tree contractor who won't answer his phone or return my calls! I have been speaking with a lady by the name of Yvette, who is just making up a bunch of excuses as to why the contractor has not called us. She tells me that according to the contractor, who is speaking with her, but not me that the part is being ordered. I don't believe it for a second!

I hope this company family has great Christmas dinner. Mine wont. Thanks to the lack of customer service and bad non calling back contractor. My oven broke dec 20th. I called for service. They gave me the same contractor that never came out when my dryer broke month ago. Took 3 weeks. I got sick of waiting and bought dryer myself and now my oven goes out and they get me appt after Christmas. But yet take money from my account each month. Horrible customer service horrible company. They dont have reliable help and lacking in customer service relation. Dont what your money. If I had my way no stars. I have no choice this time but wait till dec th for service. But after that I'm canceling and go elsewhere. Merry Christmas 2-10 to the owner and its staff. Thanks for doing what you did for me and my family. Absolutely nothing.

The heat wasn't operating. It was just blowing air. 2-10 came by and checked it. They said it was some kind of heat element that it needed. They had to order the part. It took about a week and a half and they replaced it. It's working better now. The tech was very polite. He was very good and he explained to me what was going on and I was pleased with it. I've also had a garage repair several months ago and that went great.

Our furnace claim with 2-10 went well. We had someone come out to service it and it was really bad. So, they did a home warranty claim and we paid our deductible and 2-10 said what they would pay and we got it fixed. It was our normal maintenance upkeep of our furnace. It's working great since it was repaired. When I'm cold, it's working well. Our claim was really nicely handled. Then we got the check in the mail and it was great.

Recently, I've had to call 2-10 to submit a claim for my fridge. The customer service has been very helpful. However, the first contractor did not call back. I had to call them, but they did not go out. 2-10 then sent another company. I'm quite satisfied.

We've had 2-10 since we bought our house in November of last year. We call in to submit claims and their customer service representatives have been okay. We recently submitted a claim and it’s the first time they’ve actually had someone in the area who could help us. Usually, they tell us just to reach out for our own contractor because they don’t have anyone in the area. We’ve been able to get someone out here because we can go to more people that I’ll say we know and we used in the past.

2-10 does a good job. They fix it and if there’s a problem, they come back and fix it again. I’ll use it all the time. I had a claim for the dishwasher and it went really well. The contractor was very nice, pleasant, and professional.

We have a phone number to call 2-10's representative whenever we have a claim and so far, our experience with them has been good. They were very courteous and helpful. In the case with our furnace, after it went out and we called 2-10, they right away got a contractor and he came out. He was only here for five minutes but determined what the problem was. Also, he came out in the evening but said that he couldn't fix it that night. He had to get a part. So, he came back on a Saturday morning and put it in. He was a very professional and very courteous gentleman. In fact, he was the owner of the company that came out and he kinda went out of his way. We’re very happy with the results, too. It was cold at the time, but we had two space heaters which kept it warm in here in the house. So, it wasn’t a problem. We're also very satisfied with our experience and I don’t know how we could expect any more.

My water heater claim with 2-10 was horrible. The company that they sent out wanted to charge $675 in modifications. When I had someone come out on my own, they said that was just fraud. When I went back to 2-10, they said, “Well, that’s too bad. That’s the way it is.” And so, I took a buyout and had paid for it my own self, and they charged the installation $115 versus the $650. I felt like it was a fraud scenario. After all these years, I’m not very impressed.

Submitting a claim has been very interesting for me. I've had every range of the spectrum. Over the last couple of years, I don't know what has changed in their customer service themselves, but it seems like I pretty much gotta fight for everything that I need or I just sometimes try to ignore the situation. When I call in for a claim, they give me a work order number. Sometimes, I've had the situation where they would tell me I could go with the outside contractor or find someone else because it's a high season for these complaints. I've also waited forever for somebody. I've had somebody come to fix my heater some years ago, and they never came back and never reported to the warranty company.

The AC didn’t work and when I submitted a claim with 2-10, it was easy. I did it online and their website was good. Then they said they would call within so many hours and the contractors who came out were good. We had two calls at the time and both contractors were fine. When the AC guy came out, he inspected everything, found an issue, and fixed it on the spot. He informed us every step of the way, too. Our other claim was for the oven that was not working right and the tech that 2-10 sent out had to order parts. Then he came back and fixed it. Both techs who worked on the AC and the oven were professional and knowledgeable. They also called before they came and everything has been performing well since the repairs. All in all, 2-10 is a good service and the warranty is valuable to have. It has come in handy in purchasing a formerly occupied home, so overall, we’re happy we have it.

I had an issue with my air conditioning unit and it turned out that it was simply overcharged. I didn't know what to expect with the claim, but it sort of had gotten several people's hands. I was doing some after-hours calls, so I didn't get the right people on the phone. I ended up doing five different calls and they were just reading the notes. There was a bit of confusion throughout the entire process. The service guys came out twice. The service guy eliminated the original thought that it could have been a faulty unit, but ended up taken care of and it's operating properly. But I haven't heard anything else from 2-10 if the claim was closed or not. I just received my service fee back and that was it. But other than that, I'm pretty satisfied.

I’ve been with 2-10 since I first bought my house in 2005. They are prompt, courteous, and very professional. When I call and put a claim in, they would get on it right away and they would tell me that the contractor will contact me within 24 hours. Usually, they contact me within 3 or 4 hours. The contractors have been great. I had a heating issue and the first contractor came out. He said what I needed and as soon as they got the part, they brought it out and installed it. I haven’t had any problems since then.

I called in for a heating claim and I had two techs come out. The first guy said he couldn’t really do anything because there was previous work done to the system, but he claimed that he replaced a low voltage wire on the unit. He was in there for five minutes and I was right there with him. He didn’t do anything to the unit. But last week, I got some kind of thing in the mail talking about I owe them $100. I had to call 2-10 back and have somebody else come out. They ended up hooking me up with another guy who got it fixed. He was very nice and very helpful.

I've claimed a few times with 2-10 and my experience has been absolutely terrible. This last time, I submitted my claim through the employees and they were awful. I had to escalate multiple times in order to get our situation resolved. We went without heat in our house for six weeks. Every customer service I spoke to was incredibly rude.

2-10 replace the things that break and I've been with them for several years now. In my last claim, the microwave broke and the technician who was sent out was very courteous. There were no problems and it was perfect.

2-10 Home Buyers Warranty was something that was provided in the first year. And I’ve maintained my account, with my condo at least, since then. And I've had them for four years now. I just submitted a claim for the first time for the water heater. The customer service rep I spoke with was very informative and I very much appreciated the information that she gave me. However, when it came down to actually resolving the claim, it turned out that she had actually misinformed me on a few things, which obviously led to my frustration to the point that I’m not sure I’m gonna renew my membership with them.

Submitting a claim to 2-10 was easy and they had options that fit me. Within the first months of owning my home, my dishwasher leaked. I emailed 2-10 and did whatever I was supposed to do but I never heard back from them. The dishwasher stopped leaking so it was no big deal. The issue could have been an operator error or me not doing the right thing. Still, the next time I filed a claim for our hot water heater that went out, things were seamless. I called 2-10 and they called me right back. They had a contractor out and that person called me.

In the past, my experience with 2-10 had been decent. I know that stuff breaks and before, it was a little bit of a pain to get a decent service provider to get to show up. But once they did, it was nice. It saved me the hassle of trying to look somebody up when I could just call 2-10, say that something was broken, and they'd send somebody. And the 60 bucks was worth it. Three years ago, I had to get a dishwasher replaced and my experience was great. There was no muss, or fuss. There were some challenges with it but I have the warranty for the big-ticket items and I look at it like insurance. If a big thing breaks, I've paid the money in for the service and that promise of service to get it replaced.

My recent claim with 2-10 went fine. We had some wires got done. The interaction with the technicians was good. They fixed the wires that were bad and since the repair, everything's doing fine. They’ve done really well.

Submitting claims with 2-10 is pretty easy. You call and they tell you somebody is gonna come on such and such day. You pay $75 when the contractor comes and then they fix it or check it out. The warranty has been a lifesaver. The two times we called, the issue was covered and it was fixed. Moreover, we really liked both the guys that came out to our house. They were awsome and 100%, we would recommend them. Almost soon after we purchased our home, we had our heating element and our oven fixed. And it was fixed within the week, which was really quick. The guy who came was really friendly and very knowledgeable. He even discussed how much he loved his job and how he loved being able to help people.

My water heater claim with 2-10 went fine. The tech came, ordered the part, came back and put it in.

Our heater went out and stopped working. The contractor for the AC was very good and got that one done right away. The other company that came out to look at the oven was very good too, but after that, the ball got dropped. The oven buttons don’t work and they said they were gonna replace it. We've been waiting for it for over a month and they still haven’t done any yet. My wife said she’s called 2-10, and they said that they were looking for one but the contractor hasn't responded back yet.

My experience with 2-10 Home Buyers Warranty is awful. For the washer and dryer claim, they gave me $600. Miele is expensive and it's using a different type of electricity. Also, the washer didn’t need hot water. Evidently, they knew all that. That’s why they made me wait two weeks before saying that they couldn't find a second hand one. They offered me $600, which I accepted. But it cost me $2500 something for an older model at Miele because I couldn’t replace only the dryer. I understand that 2-10 doesn't want to replace with the same quality, but they were not really upfront about it.

We were having problems with the hot water heater running all the time. The contractor said it was filled up with calcium and they suggested to replace it. So it was replaced and it has been great. I've had a good experience submitting my claim over the phone to 2-10. The contractors that they've sent out seemed to be very competent.

My toilet was leaking, and it leaked out into my basement. It wasn't a huge leak, but we didn't know what was going on. I filed a claim to 2-10, and the guy that came out had to replace the whole toilet. He had to come back because he tried to fix it and it just wouldn't go. He spent some time up there trying to fix it, but it just wasn't working right. Everything was perfect. I have all my properties insured with 2-10, so I'm more than satisfied.

In the house we're in now, it's been a year and a half since we've been protected with 2-10. But before that, it was eight years at least. When submitting claims, I used to call, but now I can just do it online so it's very easy. I just input the information and I'm done. Then, the website would say within 24 hours when to expect the contractors. So far, the contractors have always been very good. They've answered our questions and did everything we needed them to do. Overall, 2-10 has provided coverage as expected and has been easy to work with.

I had a plumbing claim with 2-10 and I was not happy with the service for two things. We had issues with our float, which was heavy-duty and of very good quality. I expected the replacement to be a similar one but it was replaced with a cheap variety which I was not happy with. Also, I have a brand new sump pump. Once the plumber left, I realized that I had a warranty from the manufacturer for that part of the sump pump for five years. I was told that the float's replacement part was available and that it could be fixed. But if I could get my sump pump back from the plumber, then I could fix the float and I could reuse my original one.

I've been protected with 2-10 for only a few months. It was something that was included when we bought the house. We had a little roof issue, the water heater was old and the appliances were old. That was why the seller gave us the warranty, because they wanted to make sure that we were happy. Everything was working though. I have filed a claim over the phone first, and then everything else was online, except all the updates, they were emailed. The contractors that were dispatched were great. They informed me of what was going on. There was only one little hiccup and it wasn’t a big deal. They took care of it, so I was very satisfied.

We've been with 2-10 close to almost five years now. When I submit claims, I go to the 2-10 website, log in and request the service. With service requests, it is okay except I don't feel very comfortable, in terms of follow-up, necessarily calling instead of just doing it through sending an email. I would have liked, instead of calling, sending an email anytime as an alternative option for calling the number. The contractors are usually out within a maximum of three days, but there are times, particular recently where the company that 2-10 has given the contract to, had delayed work almost up to four weeks, which was unacceptable. What 2-10 needs to improve is not itself, but the companies they are outsourcing.

The fan in my heating unit went out so I called 2-10 and they sent out a technician for it. It was fixed and it’s working fine now.

I feel like if I call 2-10 for something wrong with the furnace and everything is wrong with the furnace, they should have fixed things worth $400, but that was not the case. If you say furnace and it says the one thing is out, that’s all they fix. They don’t fix the furnace or whatever’s wrong with the furnace. You also don’t get a new furnace if the whole furnace goes out. But if I say I need my furnace fixed and I'm gonna pay $100 for somebody to come out and fix it, then they should fix what’s wrong with it no matter if it’s two or three parts.

I just paid for another year so this will be my second year. I had 2-10 till February, but I wanted to get it out of the way so I called and paid for the whole year.

I've had coverage with 2-10 for five years now and the reps I've spoken with have been great. 2-10 assigns the claim to the contracting company immediately. It seems like I always catch the problem middle of the night on a Thursday going to the Friday. So then, I can't get the repair scheduled until Monday, because the providers have 24 hours to contact you. And because I put the claim in on Friday, they might not get to me 'til Monday. And then, the appointment has to be that whenever's available. 2-10 gets the claim out quickly, but it's just the timing for me has been meh just because of the weekend. It was neither 2-10 nor the contractor's fault. It's just the timing and my situation because I travel for work. I'm usually gone on Monday through Thursday, so when I come home Thursday and turn my heat up, it fail in the middle of the night.

Once I get 2-10 on the phone, they are good, but the wait is longer than it should be. Over 13 years, I've used 2-10 on and off about four times. It was all for electronic boards that handled the dishwasher, the refrigerator and the stove. When those boards go, they need to be replaced. I keep it going because as things get older, the odds are they're gonna be needing repair. And the biggest one was for the water heater.

I have an infant and my daughter breastfeeds so the refrigerator is important for the breastmilk. The fridge already had a problem that's why a warranty came with my new home but I didn't know it needed that quick of a service. But because of the infant's milk that we needed to keep refrigerated, I needed an emergency service. The 2-10 representative told me what I needed to do and I followed the instructions on getting the individual out. Finally, the warranty followed through and I got the fridge repaired.

The top of our refrigerator wasn't cooling, but the freezer was fine. We had to set an appointment and the company was backed up and they came out a week after I submitted the claim with 2-10. A first mechanic was sent out and we thought he was knowledgeable. But according to the second guy that came to put the part in, it was diagnosed wrong. So he had to order another part and I'm still waiting on the call back. 2-10 seem to get smaller companies and I'm all about giving to the small guy. But during this year, my AC went out four times and we went to two different companies that 2-10 recommended. They finally got it right, but we'd see what would happen when summer comes again.

I have filed a couple claims to 2-10 Home Buyers Warranty. The work for the gas range was below average because he really didn’t fix the problem. The service repairman was very nice. He showed me pictures of his new IKEA sofa and told me about his living arrangement. He also asked me to assist him with the job, which was a little strange. And then, he told me he can order me a new part, but it would require a lot of work to install it and it probably wouldn’t fix it. So, I told him, “Just forget it.” And he told me that it should be fixed, and then he left, and it wasn’t fixed. I had another provider that came by that was really good. He was nice, professional and he knew what he was doing. He fixed two out of three problems. We just bought our house in October and we got the warranty as part of our home purchase. But I don’t know if I would renew.

We've had 2-10 Home Buyers Warranty since 2014 and so far, everything we asked, they would have someone come out and fix it. The experience has been good. I normally call to file a claim. I give them the information, what was wrong, and they would get me with a technician to fix it. We had a claim for electrical and 2-10 sent some technicians out. They were good and they got everything fixed.

I've had the coverage with 2-10 for about 12 years now and they always deliver. I had issues with the heating system where one of the pieces didn’t work. A contractor came out, they had to order a part, and then they came back out to fix it two days later. The only thing that I had a problem was the claim for the stove that broke. I couldn’t submit online, so I had to call. Other than that, everything is fine and I never have a problem with 2-10.

The dryer went out and 2-10 sent out a contractor to fix it. They called me ahead of time, told me between what time they would be there, and they were on time when they came. They were also polite and told me what was going on because they had to order some parts. They told me when I should expect that to be in then they called me when it was in to schedule when they’d come back. And when they came back, they fixed it. All in all, 2-10's service is wonderful.

The first contractor that 2-10 scheduled never returned my phone calls nor called me. I sent an email to 2-10 on Friday to complain that nobody contacted me and they called me on Monday. They sent JM Plumbing who were great. They were on time and they did a clean work. They took care of pretty much everything, no hassle.

My claim with 2-10 for my water heater went well. The contractor came out in the evening and he gave us a price. And we were contacted back by 2-10 promptly the next morning, and they informed us that the person that came out and gave us a price had quoted us much higher than their contract or set with them. And they spoke about it to us and offered us options, and we took one of their options. We were very pleased. They were so upfront, and I just got out of the hospital, so I wasn’t able to do anything. 2-10 did a great job. They were so nice. I was impressed with their service.

I called to submit a claim and the rep I spoke with was okay. Sending someone out was rapid in lieu of the fact that it was wintertime and a lot of stuff was going on with people’s heater. But they did a good job. Within 72 hours, someone called us to say they were gonna come out. I was very pleased with what their contractor did. They let us know what they were looking at and what it would take to possibly get it done. They went through the whole process. So far, everything is good now.

I had a very good experience with them. I had a claim for the refrigerator, and they sent someone out the next day. It was pretty quick. The tech was a very good young man. He did an excellent job.

The dryer heating element was out on the washer and dryer. We requested 2-10 for a service and it all went fine. The contractor got back to me on the same day and my experience with him was great as well. He was able to repair it on the spot and so far, it seems to be doing just fine.

2-10 was very nice, but the contractor was useless. I gave him the money, he said he ordered some parts and said, "That's the problem." So, he put in the parts and then it did not work. He came back the next day and he sent something to 2-10 saying that the vent pipes were clogged, and that the work on the vent pipes was only $300 but he needed some space to be built to work because this thing is in the attic. That was $1,800. So, 2-10 said, "The vent pipe is not covered in your contract." I said okay, and then I called a local company. They came, saw it and in five minutes, they said it was a condensation trap. Their fee was $100 to come and then for whatever they fix. So altogether, $200. My system started to work right then in an hour. I didn't go to 2-10 because that would take another week for them to schedule because that previous guy did a misdiagnosis. 2-10 is always very courteous, but they need to have better contractors.

With 2-10, it was very easy to get a hold of somebody and schedule an appointment. I needed to use the warranty one time, and the contractor was very good. I did the claim on the phone. First, I checked it out online and I figured I'd just call them. Their service was really good.

2-10 Home Buyers Warranty's claims process is easy. I just submit a claim online and then they send a technician out. I pay my $100 and they fix it. Their reps usually say to expect a contractor out within 24 to 48 hours. But I call the contractor myself and make sure they’re coming. The contractors that have been dispatched have always been professional. They do a good job and fix what needs to be fixed. With the claim re the water heater that stopped working, they diagnosed it and tried to fix it and they still couldn't fix it, so they had to replace it with a brand new one. Overall, 2-10 is a good company to have and it’s reasonably priced.

2-10 has been pretty good as far as making the contact when I submit a claim and giving me the work order number and with doing their part. They've been responsive when I called in. But they could do a better pick on some of these contracted companies because I've had had some bad experiences with some of them. There was one company that they sent out before that I wouldn't want to come back to my house again because the technician lied. My main thing is getting reputable people to come out.

It was fairly easy to submit a claim with 2-10. And the contractor was very good and cool. They replaced the blower motor and fan of the heating system and since then, it's been working fine.

Submitting a claim is a pretty easy process. The first time we did it, we had a lot of difficulties though. It was in the middle of winter and they weren’t able to find a contractor for our heating system upstairs and ended up taking us two weeks to get someone to fix it. So that was a pain. But the people themselves that have worked here have been really good. The plumber that we've been using in the past couple of months have been really good, and I would work with those contractors again.

When we purchased our house, the owner had taken out a year contract with 2-10 to protect us as buyers. Our contractor who was servicing our air conditioning and heat pump serviced the AC unit in the spring. They came back to re-service it again in the fall, and he found that the coil was totally shot. We were losing Freon. My wife then submitted a claim for the unit over the phone. We had to put our air conditioner serviceman on the phone to describe to them what needed to be redone or replaced. He told them what the price would be, and they totally disagreed with his price so that they ended up paying cheaper.

The gentleman was very professional. He came out when he was supposed to. He was cordial and he got the work done. He was very good. The heating system seems to be working okay now.

My claim on my water heater went excellent. I called and the rep I dealt with was good. The contractor who came out was good as well. The issue was on the casing of the heater, so we had to replace it with a new heater and the wait for that was fairly quick. The new water heater has been good.

I submit claims to 2-10 through the phone and my interactions with the customer service reps have improved. They send someone in 3 to 4 days after I file. We had a really horrible contractor about a year ago where a lot of damage to our house was left, but the contractor in my recent claim has been fine. I've had them come out for the water heater a little of two days. However, I just put in a call to 2-10 and they're sending out a revisit because I discovered that the water heater had some water under it yesterday. It looks like either the heater has a problem or they may have crushed or broken one of the condensation lines that runs from the furnace that's behind the water heater when they put it in. So, they're gonna come out on Monday and take a look at it. We're already on our second year with 2-10 now.

Our home warranty was placed through 2-10, and I've been a customer since June. I called them for a problem with my heating, which is my first claim, and they sent someone out after a few days. However, the warranty company closed out the claim even though the problem was not taken care of the first time. We had to call again and pay a second $100 deductible. I wish we didn't have to pay a second time, but the furnace will be getting replaced.

I’ve been very content with the services I’ve been receiving all these years. Having this home insurance is a godsend, and I’m always very quick to remind other homeowners. The contractors are very courteous, professional and on time. I have an old heating system and I have a dual zone, and the upstairs unit recently failed. The techs came, looked at it and repaired it. However, I live in Virginia and a lot of times the computer will automatically select contractors further north of me. The only challenge that I have is when I’ll call them back and ask for someone in my local area, and they will find someone within my local area. But 2-10 has been very accommodating.

I inquired about 2-10's services when they emailed me and it was cheaper than others. At first, I thought my latest claim was good. But after they changed my furnace out, I'm not getting heat to my downstairs area and the heat was working in just one room. I called yesterday and I was told me that it might be a duct issue and that if it was, it was not covered by the warranty. I said that wasn't a duct issue before they changed the furnace. I was told that someone would come out, assess the situation and then let me know. But I have a feeling that I'm gonna be told that it's a duct issue.

The hot water heater started leaking about a month. The contractor that came out was all right, other than it took them too long to install it.

The contractors that 2-10 sent were a little sketchy, just the people themselves were a little scary. My wife was home by herself when one of them came out. She was not comfortable at all. So, I was not pleased with the contractor that they were using. They should vet their contractors a little more of what kind of business they’re dealing with. Also, they would look to see to do the job as cheap as possible using the cheapest replacement parts available. I was not happy with that.

2-10's online system is fine. I have no issues navigating through their website. I can do that really simply. It tells you you should receive a call in two business days. But I recently had to have a dishwasher replaced and the first company that was assigned never called me, and I called them three times. They never returned my call, so I called 2-10 and asked them to give me a new contractor. I told them that the first company wasn’t responding to me after five days. I hadn’t heard anything and they wouldn’t return my calls. 2-10 gave me a new contractor to come out and take a look at the dishwasher. Everything was fine with the new contractor who came out. He diagnosed that it needed to be replaced.

We built a custom house in South Carolina and it was 2-10 warrantied for structural defects to begin with. That came with the one-year home warranty, which I continued until we left South Carolina and came to Texas. After we came to Texas, we had 2-10 on and off. And then I went back again. Generally speaking, if I have to submit a claim, I go online and put what the equipment is and what the problem is. 2-10 then comes back and sends the technician, which I have to pay an $85 deductible. Then they decide if they're gonna fix it or not.

The heater was not coming on, and so I put the claim in to 2-10 and the guy came out and assessed it, ordered a part and replaced it. He was professional and came on time and did his job. Everything went fine.

I had a claim for a washing machine and it was a relatively quick process, except for the first company that 2-10 referred me to. They were just not responsive. That wasted the first five days. I kept trying to get a hold of them and nothing. So I would recommend 2-10 take them off their list. But after that, everything went smoothly. I called 2-10 back and they reassigned me, which was great because the second company was very responsive. They scheduled me for a couple of days later for their technician to come out. He diagnosed and said that the repairs would be very expensive so then I was notified by 2-10 of my options by email. But I couldn’t take the washer that 2-10 offered because it would not fit in the space where my current washer is so I took the payout on that washer and I received a text very shortly thereafter.

We were buying an older home and we were gonna have problems after we moved in, so for peace of mind, we wanted to have 2-10. So far, submitting claims has been easy. A lot of times you get negative about these home warranties, but so far, I’ve been pleased. The interactions with the reps have been good and they’ve been very helpful. Because of where we live, we have not had a contractor that was on their approved list of vendors. When I was trying to clean the piping coming from the well and when I bumped it a little bit, it sprung a leak. It was rusted and deteriorated. We didn’t have a contractor there and 2-10 was willing to get somebody else quickly because we needed the water. We called somebody local, then 2-10 interacted with them and told them what the problem was. It worked very well. I'm very satisfied with my 2-10 experience. They have done really well.

I submitted a claim with 2-10 and it went very smooth. I submitted the claim and immediately got a phone call, and the technician was out within 48 hours. He was a very quick and very polite nice guy.

We are now on our second year with 2-10. We called them when we filed a claim and everybody was great including the contractor. We really liked him a lot. It took about a week to get the water heater work because 2-10 had to send his company the water heater. But as soon as he got it, he called us, came out and fixed it.

I had three claims with 2-10 and they did all the repairs on time. There was one claim that we had to wait on because we had to go back to Florida. And so far, everything seems fine. I called when I did my claims and I spoke to a representative. Everything was fine. And the contractors provided satisfactory service. I have a thermometer in the kitchen in the appliances in the house. I was concerned because it's very expensive to have these things and homeowners recommend these services, so I decided to order a new part and I was really pleased with it. 2-10 replaced the Thermador part.

When 2-10 presented themselves to me, it sounded good, so I went with it. My furnace claim went great. The rep was very polite and understanding. I waited for about three weeks before they came out and installed it. It has been working well ever since. 2-10 really makes my home comfortable and their price has been reasonable and doable. I’ve been very happy with them and would recommend them to anybody who has a home.

There was an air conditioner and some questionable appliances in the house that were fairly old which was why I wanted to acquire a warranty. I’ve been using 2-10 for two months, and I’ve called them twice for my AC and once for my electrical. On their website, it says they will respond to you within 24 hours but that’s misleading. They easily respond within 24 hours, but they give the contractors that they use another 24 hours. When I submitted a claim, it was terrible. We were moving in on Labor Day weekend, and it was about 110 degrees and my AC wasn’t working. I called 2-10 and they said that it wouldn’t be till maybe Monday before the contractor could get out. This was on Friday night and I said that it was not gonna work. So, I called my guy, and he came over and fixed it.

I own several houses and each time I buy a house, I usually request a 2-10 policy. And when I sell, I might give those to the people that are buying them. I have used 2-10 for 5 or 6 different times already and I’ve never had an issue. The customer service has been receptive and the contractors have all been courteous enough and prompt enough for me. Still, they can be cheaper. Other than that, my last claim was for a refrigerator issue where they sent somebody over to work on it and then I also haven't had any issues at all on it.

The whole thing with our claim was a nightmare. My wife was gone for a few weeks and when she came back, there was no heat in the house so we called 2-10. They came out and looked at it, said the heat exchanger was bad. But it took so long for them to just get out because it was Labor Day weekend when it happened. It was a long weekend, some federal holiday I guess. So they didn’t get out for almost a week, just to look at it. After that, it took them forever to figure out what they were gonna do and so, they ordered a part and they ordered the wrong part and it got in a week later. They found out it was the wrong part, so they said they were gonna send it back and were gonna order the part again. Once again, they ordered the wrong part, so we got fed up.

Our furnace went out. We called 2-10 at least a dozen times over the course of a couple days and had a really bad experience with them. 2-10 was taking so long and it took almost an entire week to get someone to come out from the warranty company to look at our furnace. In the mean time, it was 45 degrees in our house for the entire week and it was a very bad situation. We needed an assessment and at the time, my husband was traveling for work but my mom was able to help me. She was able to get one of the companies that had worked with on their furnace to come out immediately.

Somebody came out for the water heater and they took care of it right away. It was great. Then there's another claim that has not been taken care of. We had something going on with the furnace. A guy came out and said something about the heat pump, and he was outside. He took some things out of our furnace and left them sitting and said he had to contact the home warranty for some kind of approval to have things done and he didn't really tell us anything else. We didn't know what the boxes were even that he took out. He was absolutely terrible and not personable. It's a shame that we had to deal with a contractor that 2-10 just sent out because I would never have anybody like him out. He did not tell us anything other than, "I don't know, It looks like it can be really expensive to do and I don't know if I can do it."

I normally submit my claims with 2-10 online. The website is user-friendly, and my experience hasn’t been bad. The contractors are good. I had a claim for a leaking toilet. They changed some of the pipe systems in the toilet seat, and it's been performing well.

Around Thanksgiving, we had no heat in either of our units so we had no heat upstairs and downstairs. It was November and it was cold. I've read reviews online of who 2-10 works with in our area, and they tried to set us up with someone who has literally no good reviews, so I said I need whoever else it is. It ended up being Edwards Heating & Air, and anytime my husband have had to deal with them, my husband really likes them. They seem really knowledgeable. We called them on a Wednesday, and they couldn't come out 'till Thursday or Friday. They were swamped before Thanksgiving and they couldn't come out because they needed so many parts. We were able to work with 2-10 and they authorized us up to $200 for a hotel room, heaters and electric blankets. I have a toddler and it's helping us now, so we appreciate it.

I called 2-10 at night and couldn't get through. The phone would ring and then it would say that it was transferring, but then it wouldn’t go through. So I went online and submitted a claim, and then they got back to me in the morning. I was a little disconcerted by the fact that nobody answered the phone at night, but then I talked to a woman who said that, “Oh, there's a problem with the system,” and then she said she would work on it. So they seemed pretty proactive. It actually went better than I thought it would. The plumbers arrived the next day. I had some leaks and they explained to me that there was water that had seeped into the wall, and so I got restoration to come and fix it. And then the plumber came back to fix the shutoff valve. Four of that were damaged.

I had an issue with my microwave and I got help from 2-10. It was a little slow to send someone home and the communication wasn't very clear. The process was delayed for more than 10 days. I thought it would go out smooth but there was a little bit of follow up required. But it was okay. Once the guy came in, he showed us his analysis and then he sent back something to 2-10 to get feedback on what was the next step.

I really enjoyed the experience with my recent claim. I had an issue with my dishwasher. It wouldn’t cycle. I also had an issue with my refrigerator.The time that that person came in, he saw what was wrong. They went back and they ordered the correct parts. And they came back in prompt time and got it fixed. The contractors are from a small family-owned business a little bit away from here. The guy was down-to-earth, he knew what he was doing, and there was no trying to do any finagling. He said, “Hey. Look, this is what's up. This is the way it works.” It wasn’t our first time using 2-10, so we’re pretty comfortable with the process.

My claim for the washer and dryer was pretty smooth. It was my first one submitted so I had to go back to the 2-10 website, but all the directions were fairly clear. The only minor issue I had was once I submitted a claim, there was a dropdown option for 10 different common issues found on washers. Mine did not fit any of those 10 and there was no other option. So, I picked one that was not my issue, but in the comment box, I explained that the issue was something else. Once I spoke with the guys on the phone, I explained it and everything went well from there. For the most part, the vendors came in within the range of the estimated time of arrival that they had mentioned ahead of time.

We bought a 14-year-old house with original appliances, so we’ve had issues with lots of stuff. Our property has a main house and a guest house, and two warranties were purchased. However, whoever entered it into the computer, instead of doing one warranty per house, they did one house with two warranties. So when I was calling to say this was not working, they said, "Well, that’s not insured till next year.” And so, it took literally two weeks to straighten that out. One guy was like, “Oh, okay. Give me 10 minutes. I’ll call you back.” 30 minutes later, there was no callback. I called back and talked to a guy I talked before, and he said, “Oh, yeah. He left.” So he apparently hung up the phone and walked out the door saying he was going to call me in 10 minutes. With the attitude I got back from people I talked to, I wouldn’t recommend nor use 2-10 ever again. It has been a horrible experience.

It was pretty efficient to get through to someone when I call in to submit a claim. The reps were very good. For the water heater, they sent someone out within four days. The contractor was excellent and it was requested that the water heater be completely replaced. So, I opted for a cash reimbursement ‘cause they were gonna replace with a tank and I wanted a tankless. They sent me the check and that was pretty prompt. I think they had told me it would take about two to three weeks, but I think they processed that within the week. 2-10 has been wonderful in the five years we've been with them.

There was a leak in the coolant and a part had to be replaced. It took a week and the contractor came and fixed it about a week and a half later. Other than the holiday in between, they were prompt and the service was great. The technician was in and out and fixed everything quickly.

Submitting claims with 2-10 is a horrible experience. The website is relatively easy, but there’s a delay when you submit a request. With my previous company, I might submit a request and receive a call the same day to set up whatever needs to be set up. 2-10 doesn't do that. It takes several days before they contact you and then, once the contractor contacts you, it takes several more days before they get out to diagnose the problem. Then, once they diagnose the problem, it takes several more days before 2-10 approves whatever the problem is and then several more days before the contractor gets back out to fix the problem. For my water heater claim, I called and stayed on 2-10 so it didn't take as long for the same process.

I bought this penthouse about two years ago and I bought it with all the appliances inside. This unit used to be a rental, so the renters abused the stuff inside. The washer started having problems from day one. It was making a huge rattle, and finally, it stopped rinsing. The dryer, at the same time, was taking forever to dry. And then, it started to have a smell of burning rubber. I called and got this guy who was telling me that he couldn't fix it. It was just the lint and for $160, he was gonna clean it. What he wanted to do was get the money on the side, and then he lied to 2-10. I told him, “You have to come and talk to the manager here in the building.” Because both the manager of the building and the HOA engineer came, saw the machine and said that they would not allow that machine to be plugged back again.

When having to submit a claim, it’s fairly easy and simple. Usually, we call on the phone and we get an email confirmation with the information of the company that’s gonna come out, and then they tell us that the people are gonna contact us in a certain amount of time. We had American Home Shield before and I’m more impressed with 2-10. 2-10's contractors have been fairly good. I’ve not had any problems where they had to come back for something. We had a issue recently and the additional fees were gonna be way too high, and they gave us the option to do what I felt. I was really happy with that because we were able to get it all for the price that 2-10 paid. So, that was great. My overall experience for the year and four months that I've been with them has been excellent.

The bottom of the water heater was rusted out and we caught it before it busted. We filed a claim and the contractor came in and replaced it. The only thing that I’ve had an issue with in the past, ‘cause we’ve been with 2-10 since 2013, is the lack of contractors in our area. But the last two times that I’ve had to use them this year, they seem to have gotten somebody pretty quickly within 24 hours. It used to be days. I’ve recommended 2-10 a couple of times ‘cause they're pretty smooth and we haven’t had any issues.

2-10 refused to pay for my microwave. They said the door is something that’s not covered. Then my refrigerator blew the icemaker, and it blew the main control board, therefore, making it inoperative. I had no refrigerator for a month and I finally had to take $485 as a settlement. The contractor's wife was very rude to me. She wouldn’t listen to what I would say and all she did was interrupt me. She was completely unhelpful and I finally hung up on her and ended up having to buy a new refrigerator. I'm a Realtor who used to use 2-10 for all my appliances but because of this experience, I'm no longer gonna use them. I referred them to hundreds of clients and they treated me like dirt. It went very poorly. If I could rate it zero stars, I would.

Our recent claim with 2-10 on our gas electric heating system went fine. Like always, it got resolved in a reasonable amount of time. The first time, the guy that came out didn't seem to be too great, but in the end it all worked out fine.

I submitted my claim online, and it was easy and simple. I was given an expectation when I would be contacted, but not when they would come out. I was also not impressed with the service of the contractor. He came out, looked at the water heater, never tested it and never did anything to it. He came out and wheeled in a brand new hot water heater, which was fine. That sounded good to me. To be charged a $50 service fee was expected. But then to be charged $400 to change out a $40 pressure tank from Lowe's that screws on was just upsetting to me. I do a lot of this stuff myself, and it was out of hand. Working with 2-10 was fine but they ended up paying for a brand-new water heater, and I ended up paying the contractor for a brand-new water heater basically.

I had some blockage on my house and submitting the claim to 2-10 was easy. There was a problem with the technicians, though. I had to switch companies, so that was why it took long. The first company made the wrong assessment of the problem and they took time. The other problem was if you called them, the phone was left unattended. No one would pick your call. If you call right now, the phone will go on voicemail, and it will be 7:00PM already when they will call you. So, if you have a problem at 10 o'clock, they will then attend to the problem next day. When they switched company, the technician came the very day and then he made the assessment. He said he would come the following day, and he ensured. My plumbing issue has been resolved. The way 2-10 went through the problem overall was fine.

My water heater went out and I was told it was gonna be $800 to bring it up to code, but it was already up to code. I know the plumber in there jacked me around. I rejected the offer and took cash-in-lieu, where 2-10 gave me some money after I paid the $100. Then I went off and did the repair on my own. 2-10 gave me $800 and I did the repair for $900. Another thing is that supposedly, 2-10 has preferred and non-preferred contractors. There are ones that are able to place an order without 2-10 placing the order. It just so happen 2-10 put me with a non-preferred contractor so they were unable to order the water heater and they had to wait on 2-10, which delayed the water heater for about six business days. So I got penalized because 2-10 is hiring non-preferred contractors. If I had gotten a preferred contractor, they could have ordered it themselves and had the work done the next day.

I hadn't even been in the house for three days when I had a water heater issue. I hadn't even looked at my warranty's paperwork and I didn't know what was covered. I called my Realtor and she called the warranty company. Within minutes, somebody contacted me. The technician came out the same day and he was here at about 5:00. He was very nice and courteous. He put down mats. I watched what he was doing and poked around and he didn't mind. I also asked stupid questions but he didn't have a problem answering them for me.

Everything went spectacular with my claim. Submitting it online was easy. Then the man resolved the issues -- he was very pleasant, courteous, and knowledgeable on his job. He showed me how to do follow up procedures if I had any further issue, too. So, it was great experience. Every time I've had an issue, 2-10 resolved them. I've heard a lot of nightmares with other agencies where they don’t honor claims, and I haven’t had that issue at all with 2-10.

I had a heating problem and I did my claim online with 2-10. They have a form that I filled out. Someone was here the next day. He was a good guy. He was knowledgeable and knew what he was doing. It took him about another day to get everything back up and running because he had to order a part. But I have heat, so it’s going pretty good.

2-10 was right on top of my water heater claim. The guy from the company that I used was really nice but he was really slow in working. He had a helper guy. He had to come out two days and then finish something up. I don’t know anything about plumbing, but I could have probably fixed it quicker than him. Also, the company didn’t really know all the logistics behind the claim and they were trying to charge me for something that 2-10 should have covered. I called 2-10 and they were like, “Oh, no, no, no. That should be us paying for it.” So, they called the company and said, “No, don’t cash his check. We’re gonna send you the check.” I was a little disappointed in the plumbing company. If I wouldn’t have been on top of it, then I probably would have paid it. But 2-10 straightened everything out. They were fabulous.

My experience with 2-10 was good in the end, but it took about four days for the guy to get out there, which was a while. However, he was nice and the work he did was good. Overall, I’m satisfied with 2-10.

It was a little difficult dealing with 2-10 when we had a claim regarding our whole heating system that died. We couldn’t understand the rep. She didn’t speak very good English and she was very difficult to understand. At one point, they called us and said they were shipping us our water heater. We told them why they were shipping us a water heater when our problem was with our heating system. Also, the system that was here was over 11 years old already, and only a part of it died, but it didn’t make any sense to change just the coil out. It made more sense to exchange the entire system out, which we understood they probably wouldn’t pay for the entire system. But we were okay with that. It was a little bit frustrating dealing with them, but we did get it worked through and we did get a check for a portion of the system.

This is the second home we’ve used 2-10. 2-10 made it easy to do business, and we’re gonna re-up when this one expires. I’m glad my realtor convinced me to get the upgraded package. I like to talk to someone on the phone when submitting claims. The process was easy and quick, and whoever I talked to was very pleasant, understanding and was empathetic of the situation. Within 24 hours, the plumbers came. They were very nice. The gentlemen who came out that assessed the problem, quite frankly, didn't know what he was doing. He diagnosed the problem and it wasn’t the problem. I got a new water heater, and I truly don’t believe that was the actual issue.

It was awesome with 2-10. The water heater is working great now and the contractor who worked on it was good. I like to call when putting in a claim. I like to know who I’m talking to and make sure it’s getting taken care of. Everybody I talked to has been good and the very next business day, I'm usually contacted. It has always been good and fast.

I’ve been with 2-10 for three years and I've only done three claims. The first one was great. The second one took almost six months to do a dishwasher, and now, one month to do a clothes washer, which went better than my dishwasher claim, but it still took over a month for 2-10 to make a decision. I reported that my clothes washer stopped spinning and was making a horrible noise, and they quickly dispatched a technician. He came out, assessed the situation, and said he was gonna order the parts. The parts came in, he came over, and the washer wasn’t fixable. Nobody can help me. There's no way to escalate to talk to the first person you get on the phone. There’s no way to say, “Somebody, please look at the notes," that I have been waiting for the clothes washer with four kids for over a month. And nobody would listen. I want 2-10 to process the claims. I will not renew my contract.

My heater went out and we got it checked out. We kept on calling 2-10 and stayed on them. We got an out of network technician and so the heating and air company came out and checked the heater out and made their diagnostic. They said that the heater would need to get repaired or it’s gonna be replaced. Then, it got fixed and we got a check for the repair. So, the claim went well and 2-10 is a great company.

I have had 2-10 for two years in the beginning and then I didn't renew it. I just renewed it again this year. When I submitted a claim, I made a phone call and told them I needed service. I was satisfied with the representative I dealt with. They told me that someone would give me a call in 24 hours to set up an appointment and they followed through on that. The contractor was top of it. They called and told me that they had received the order, and then they also called when they were on their way. I was pleased with them. Originally, they thought it was a pipe that cracked, but it ended up being the shower drain. They put something new in and it has been working properly since. Overall, I had a good experience. They were thorough, they followed through, and that was what I anticipated.

The contractors came out for the dishwasher and I had to wait for the part. Then, they came out to try to put the part in and they discovered something was cracked. So, I’m still waiting to hear back from them and it's been a couple of weeks now. But the tech was really nice. Everything else has been good with 2-10. When I had the garage call, they took care of that problem really quickly.

When my heat went out during the coldest day, I ended up calling 2-10. I went over what my options were and if it was gonna make sense for me to make a claim or not. I have new carpet and it was clearly defined that you should take your shoes off. The tech walked on the carpet. Moreover, it was raining that day and he was wearing boots. But aside from that, he was great.

I’ve been with 2-10 for almost three years and it’s hit or miss with who they send out. I had a claim for the heater in the beginning that he came out and fixed something, and then it still wasn’t working. So, the next guy came out and he said that they missed it so, it would be part of my original co-pay. Whenever they submitted the paperwork, they put down a completely different reason and even though I had it in writing that he had said it was part of the original reason, I still gotta pay a second co-pay because of how they file their paperwork.

We are first-time home buyers, and our real estate agent was talking about how he had 2-10. It was obvious that we were going to need it, and we have used it quite a bit. Their website is simple and friendly, and submitting a claim has been easy to do. We usually do it online, but the last two times we have had to do it over the phone.

The previous people that we bought the house from had 2-10 going on for some years. Our experience is very good with 2-10. The only bad is that the money that we have to pay, the in-call, is $180. I have a property that I have on rent, and the in-call fee there with everything, the coverage, is the same as 75 bucks. And the homeowners’ appliance warranty that I have in my previous one was $100 in-call, so this is unusually high. But apart from that, I have no other concerns. I call and speak with someone on the phone when I file a claim and the reps are very good.

The water heater blew out at the bottom and I called 2-10. They were great. It was a good process and the rep was very helpful. The contractor brought a new water heater. I upgraded and everything went great but the time hat it took for them to get back to me initially could be shorter. When something like that happens, you wanna know that it’s gonna be taken care of immediately but it took about eight hours for them to get back to me. They were out on other calls and I get it but they could stop and assure you that they would be there the next day and take care of you.

When I used 2-10 for a hot water heater claim, it ended up being a non-issue. And then, I used them for my HVAC system where the blower motor went out. I called them and they took care of the issue from there. It was very easy. The service rep from the company they selected called me to schedule the appointment. It's been great to this point.

In about 3 months so far that I've been with 2-10, my first claim was for the air conditioning unit and the last one was for the dishwasher. The last contractor was sent out in less than a day and they were fine. They had to order parts and so they took about a week to get the dishwasher back up and running.

When I went to turn my heat on, it would just click and make a clicking sound. I had called and asked 2-10 if I could use a specific contractor. They looked them up and couldn't, and they recommended another. I thought I had heard of them, so I went with them, and I dealt directly with the company from then. The contractor was very professional and even their office person was great. I have a gas heater, so a part needed to be replaced. It still sounds weird to me and I don't know the details, but it’s because it’s an older unit and then it’s fixed and working now. I've been with 2-10 since I purchased my home and the claim process is very easy. Everything went well in this claim and the experience was very smooth.

We purchased a house and the warranty was paid for by the previous owner. It was something they offered with the sale of the house. If I had to file a claim, I called 2-10 and the representatives were fine. They sent out providers for the service that we needed. I had a contractor for the refrigerator and he sent 2-10 his recommendation. 2-10 called me and I called them back. They sent an email. The contractor was very nice, knowledgeable and very helpful. He didn't actually do any work because our refrigerator was not repairable, and he told them that. The refrigerator we had was several years old and would be $1,500 to $1,700 to replace it. 2-10 only gave us $900. So, we could not purchase something comparable to what we had. We then downgraded to something smaller and less.

We tried to go through 2-10 few times during the first year of owning our house. Only once did we actually receive a call back from a service provider to set up a visit. Other times we had to either resort to repairing things ourselves, or go out of network. One time 2-10 said they couldn’t find a roofer in our area. Strange since there are many qualified roofers. They just aren’t “in network." When we had to go out of network as a last resort, 2-10 didn’t tell me the coverage would drop significantly.

I've had a plumbing claim since August and it's been an issue with 2-10, specifically. I had to file a Better Business Bureau complaint to get it resolved and I finally got it resolved after a few Facebook posts. It's been fixed and they've covered it. I'm fine with it now but I wish it would have just been resolved the first time. I'm so conflicted with 2-10 and it depends on who I talk to. Depending on whoever handles my call, it may be great or wonderful. Some people's training is terrible. I get a different answer depending on who I speak to. Also, some contractors have been terrible while there were some who have been good. All in all, they've worked with me.

2-10 has always given us good customer service. To submit our claim, we just called and submitted it. They told to expect the contractor in 24 to 48 hours. But once they decided that we needed a new refrigerator, it took three weeks for somebody to contact us. Other than that, our experience has been fine.

The heat in our house was not working and I called 2-10. They were able to send somebody out that day. The contractor first thought it might be the thing that controls the AC. So, he switched that and it turned out that there was a reversing valve in the heat pump that was not working correctly after he was trying it with the Freon. So, it had to be replaced and now, it works great. The technician was awesome and he was a very nice guy. He wasn't trying to take advantage of the fact that he was working or doing business for a home warranty company. He was doing everything necessary, was very professional and did a good job.

Our heat went out and I called 2-10. Submitting the claim was easy and they were able to go ahead and get the confirmation number all in the same day and have the company call back. 2-10 was very nice and compliant, and worked with my husband. It was the company that was supposed to come out and fix things, that wasn’t on top of it. It took someone close to a month before they were able to get to us.

My gas-electric heater wasn’t heating and 2-10 was very good. The contractor had to order a part so he had to come out a second time and the work he performed was excellent. When filing claims, I’m usually an over-the-phone guy. I’m not a computer geek. It’s easier for me to call and the representatives at 2-10 are terrific. The response time from 2-10 to send out a technician is instantaneous as well. It’s wonderful.

I had 2-10 Home Buyers for a year and a half. The representatives I spoke with were informative, got the job done and fulfilled everything that they said they were gonna do. After submitting the claim, usually, we get an email right away, and a phone call within 24 hours. The contractors were awesome and my heating claim was fantastic.

We had a refrigerator that quit working and I was a little bit disappointed in the timeframe that it took. The repairman came out right away and said that it wasn't worth fixing. The part was gonna cost more than replacing it. That information was turned in and we had to buy a refrigerator. I was told by the 2-10 warranty people that a replacement refrigerator in the same value of what we had would be delivered. There was nothing we needed to do.

2-10 is always excellent and so is the vendor who we’ve been dealing with in regards to heating system claim. Everybody was great and we’ve used them multiple times. As an agent, we’ve used 2-10 Warranty multiple times as well with buyers and sellers.

Submitting claims has been a smooth process going in and choosing the issue I need help with and putting in online information that they need to get things started. And then it tends to just pick up and go from there naturally. It takes me a couple clicks to try and find the right page to actually initiate a claim, but it usually doesn’t take me too long. The site tells me that I should be contacted within 24 hours. And then I will get an email at some point that tells me who the contractor is, that one’s been assigned to the case.

When I had a drain problem, I had to call 2-10 that day because it was urgent. But, normally, I would submit my claims online. It was an out-of-network claim, so I had to call some other company to come do it because the one that they were going to send was going to be at least 24-hour wait. The rep I dealt with was good, but that call took forever. I was on the phone with them trying to get them to okay the plumber to work for about 45 minutes. It was a 15-minute wait and then a 30-minute process to get them to okay the out-of-network coverage.

The motor that runs everything in our LG refrigerator went out prior to Veteran's Day. I was freaking out because the contractor came out and told me what was going on with it, and that it probably would not be repaired for about 10 days. So, I called 2-10 and asked them what they could do and if there was any way that they could speed anything up. They went above and beyond to follow up with the appliance company to see if there was anything that could be done to speed everything up. 2-10 tried their best to accommodate me and to just make it happen in a faster way. Everybody jumped through hoops for me.

The claim for the air condition was all right for the most part. The contractors didn’t diagnose the issue right off the bat, so they had to come out three times to get it right. They said one thing in the beginning, but it came out to be something else in the end, so I was trying to figure out what was going on. It got resolved, but 2-10 should test out their contractors before they send them out.

A couple of weeks ago, we re-upped with 2-10 for the second year and one of the reasons we did was that they were easy to get to. It wasn't a hassle and you weren't on hold for an hour and a half. And they didn't screw around. When we were throwing a party for my kid the next day, I asked 2-10 to send someone quickly and they did. A week after we got the house, the refrigerator was leaking and they replaced it. I showed the contractor a couple of things, but he didn't really dig into it. He just said that it was pretty much shot and that they'd get us a new one.

My water heater was leaking water all over the floor and the water didn't get hot. I found myself trying to work on it to fix it so it wouldn't keep leaking all over the floor but that didn't help. Then, I submitted a service request over the phone with 2-10 and the reps I spoke with were very good and very helpful. The contractor they sent out was good as well. He had to replace the whole hot water heater and the service didn't take that long. Other than that, the service was really quick plus I didn't have to go through a whole bunch of people and different operators just to get one issue fixed.

I've had good luck with my experience with 2-10. I called them for our gas-electric heating system and the service was quick. The contractors were on time and they did their diagnosis on it. But it took three or four days to get the part and it was cold. The part could have been acquired faster which would have helped me through the cold weather but I don't blame that on anybody. Once they got the part, everything worked well. The contractors were very good and they were very easy to work with.

When I bought the house, 2-10 was transferred over to me. I got a new stove, and a new microwave in the last year through 2-10. I call to submit my claims and 2-10's claims reps are great. I had one bad experience with my air conditioning where they sent the claim out to somebody. And they kinda didn't communicate with the people to let me know that they weren’t coming. So, when I called them, they gave me a bunch of excuses. But when I called 2-10, they gave it to somebody else who came right out. I renewed my 2-10 warranty because that’s the greatest thing. As a matter of fact, I just had my garbage disposal replaced and I had an electrical problem that they fixed.

I turned a claim in first week of November. Jefferson plumbing came out it then took 2 weeks to get approval and another month to get on their schedule. I took off and called several times the day they were to arrive and assured they would be there. Only to get a call at the end of the day saying they couldn’t make it. They would be there first thing in the morning. I took off today and they are a no show. When I called they stated they had and emergency in Madisonville 2.5 hours away. I have called 2-10 several times to complain and nothing except, "We are sorry sir but if we switch contractors everything will have to start over." WARRANTY SOUNDS GREAT BUT ONLY AS GOOD As THEIR CONTRACTORS AND THEY ARE FLY BY NIGHT AT BEST!!!

It was easy to submit claims. For the heating claim, it took a day for them to send someone out. The contractor was very good. They determined it was the compressor and they were supposed to replace it. 2-10 had determined based off of cost that they needed to replace the whole unit. So, I was without heat for two weeks. Even when they replaced the compressor, there was a damper that was a problem. The weather in Virginia happened to be right when we had a cold spell. Imagine not having a heat for two and a half weeks and nobody cares. 2-10 was terrible. They were not responsive at all, just didn’t get on top of it. Every time we called, there was no sense of urgency. They were not trying to help. They were making excuses as to why it happened, and that was how I felt the entire process. The provider told me 2-10 was better than anybody. Still, I would never renew with 2-10 ever, not a chance. Stay away from them.

In my recent claim, 2-10 first sent out a contractor who really didn’t know what they were doing. Afterwards, they sent out another one. There was a huge delay and they couldn’t respond. Then about three weeks later, they finally got someone out there. So, with the delay in that process, I’m not exactly sure who’s issue it was. But I had to deal with the actual contractors. Still, as far as 2-10, it was swift and the process was smooth. I have had coverage with 2-10 for about 3 months now and they’re good.

I call in to file a claim and it’s not bad at all. The only complaints that I have about the whole process is trying to figure out exactly what’s covered and what’s not. I got a Sub-Zero fridge setup that basically, if you look at it, it's like two different entire fridges. But one side is a fridge and one side is a freezer and it doesn’t have an icemaker built into it. So, there’s an icemaker that’s external and it isn’t covered. So, now I'm $700 out of pocket if I wanna replace it with the exact, same model. They’re not cheap apparently. I wish more stuff was covered by 2-10. But I've used the heck out of them. They were there within 48 hours, but that was also including a weekend. I was at work and my wife dealt with them, and she liked both of the contractors.

I had recently lost my husband and home maintenance was not my forte. A warranty seemed like a good idea to help with any repairs, appliance issues, plumbing issues or any of those things. For the first few months, it was paid for by the sellers and then when it was time to renew, I kept it because it made so much sense. After I moved in, I bought a new washer and dryer and a new refrigerator, and I was able to add those. Even though they weren’t part of the house when I bought it, I was able to add things that I acquired too that fit under the warranty.

We moved into the house in February of this year and my real estate agent recommended 2-10 Home Buyers Warranty. I submitted a service request online and it had been a very long process getting things fixed. They sent someone out and they were able to turn the heating back on, but then it just set itself off after a couple of hours. So, we had people come back a couple of times and all they would do was just turn it back on and then leave and then it would do the same thing. We had one guy come, finally said that it needed a part and then they needed to order it. The claim was closed out and the part was actually never ordered. I called 2-10, had them reopen the case and send somebody again. That person said again it needed a part and then, it went back and forth on who was supposed to order the part, whether it was the company or 2-10.

I filed claims with 2-10 for both heating and air conditioning issues. The situations happened two months apart from each other with the HVAC happening first and the heating, second. However, the website was not intuitive at all. It was enormously confusing. For instance, when you talk about an HVAC system, you should be able to file a claim with the system. But I had to file two separate claims for two separate instances for the same system that is all one unit. Therefore, when I had to go through the process of getting the heating fixed, I had to argue with them multiple times for several hours to get them to understand that the pieces that have been replaced were not the problem and that the two different service calls were not linked as they should have been. When you deal with the heat pump system, that is also the HVAC, which is also the AC unit. All of it is connected.

My most recent claim experience with 2-10 went great. My microwave’s fixed and the guy was super nice. The microwave wouldn’t heat. I made a phone call to 2-10, and everybody was nice. They were all friendly and professional.

The furnace went out on a cold weekend and 2-10's provider didn’t work weekends. It was too cold to wait until Monday to contact somebody and I had to call an out-of-network company to get the work done. I spent a total of about three hours on the phone trying to get that straight. The first time I called, the representative didn’t tell me or didn’t know that the provider didn’t work on the weekend. Also, I spent an awful lot of time dealing with getting approval and finding out how to deal with an out-of-network provider. Then, after it was done, it was about a $600 bill and 2-10 was gonna authorize $130 of it, which seemed out of line to me. Finally, after much discussion, they covered half of it. For something like heating, 2-10 ought to have a provider that works on the weekends and has, at least, an emergency number for weekends. Also, I should have been able to take care of the whole thing a half hour or so on the phone, not two and a half hours.

The water heater stopped producing hot water. So we did a claim and they had a contractor out the very next day to look at it. It had to be completely replaced. He had to wait for the new water heater to get in, and then he replaced everything. The whole process took about five days total. I submitted my claims online. It was quick and very easy. The website was very user-friendly. We’ve only had two contractors come out, and both of them had been fine and easy to work with.

It took 2-10 over a month to get the part for our air conditioning because they ordered it incorrectly twice. By the time the Gemaire Store had the order, they had gotten rid of the part so 2-10 had to get the part from the manufacturer. The part was installed, but during that delay, there became an issue on the outside compressor which has to be resolved and I’m waiting for somebody to call us back regarding that.

The communication with the plumbers was very good and the customer service was great. The water heater wasn’t producing enough hot water and they came out a couple of times to service it but it wasn’t getting any better and it was replaced. There was a miscommunication with 2-10 about the replacement though. We were a little confused because we had an 80-gallon tank and 2-10 replaced it with a 50-gallon tank, and we had no idea that that was going to happen. I called them and asked if they were going to be replacing it with the same water heater, and they said that they would. Then, when I got the 50-gallon tank, I was very concerned because the plumber was concerned as to whether or not it would be big enough for this house. So, I was in a bit of a panic about that and it caused us a lot of confusion because we have a such a large house.

Everything went well in my recent claim with the water heater. There were no problems initially after it was completed but then we found out about a leak in the sink. I didn’t know if that came with that situation, but the actual putting in of the water heater was great. The contractor was professional as well. I asked them questions about the water heater and they explained the process to me and how everything would go. They were also on time, very courteous, and knowledgeable. I have been with 2-10 for about 5 years now and I continue to renew since they fix our problems.

I'm a widow on a fixed income, and house repairs are so expensive so I got a warranty. I do my claims on the phone most of the time, and the reps have been very pleasant. They've never told me no or that things aren't covered. They've been really quick to get the service people on the line to have them contact me to set up a time. And the times that I've had the contractor out have been perfect. This last one was BLT. I was at work both times that they came out. But my son had no problem with them and even my dogs liked them.

I had a great experience with my latest claim. My thermostat wasn’t powering on at all. I gave the contractor access and he fixed it in one visit, which was all I really cared about.

My most recent washer claim with 2-10 ended up being good. At first, it was not good because the people from the company that came noticed that there was no label on my washer but the model number. They said, “Oh, we won’t touch it unless there is the original label showing that it’s proven to be this model number because we don’t wanna order parts and then not being able to fix it.” And they asked you if you know the model number on the 2-10 website, and you can say no and the claim still goes through and get started. So that was a real pain but they did end up sending somebody else. I didn’t have to pay the deductible again. And they did the buyout and it all went very smoothly. So, the company was good, but there was some communication breakdown with the contractor that they used. They need to be more organized better.

I have been trying to get dishwasher fixed for 3 weeks without success during winter season. Initially they tried to convince over phone that part is not covered even without getting diagnosis from Vendor. When requesting update, it says someone will contact you within one business day but no one calls back.