2-10 Home Buyers Warranty Reviews

I have a refrigerator problem in which the Repairman (assigned from 2-10) came out and I paid deductible of $85. The diagnosis was made and 2-10 emailed me to tell me that they approved the repair and will order the parts and deliver to the repairman for placing me on his schedule. This email was dated 09/28/2020. On October 18, 2020 the repair was not addressed and I found out that FEDEX delivered the parts to the repairman on 09/30.

My mother-in-law and my father-in-law said that 2-10 are pretty decent so I decided to purchase a home warranty from them. I signed up online and the website was easy to navigate but I wasn't sure if I had signed up. I called to make sure that I did the right thing and they assured me that I did and that they see me in the system.

I had a bad experience with my last home warranty company and I heard about 2-10 from a coworker and a sorority sister who told me that they have it and they haven't had any problems. The rep I originally spoke to was helpful. He addressed all my concerns and showed me the different coverages that they have via email and we talked about them. They have more coverage and I can use an independent contractor if I have one that I want to use. Also, I was interested in the HVAC seasonal maintenance, where they can come and check twice a year. I've had a pleasant experience so far. 2-10 is my third warranty company and hopefully, this would be a better experience.

I would call 2-10 when filing claims. They told us we would be called back pretty quickly and have someone out. Our first claim was our hot water tank the day we moved in. We had someone out the next day. Another time was our furnace and again, it was fixed within 24 hours. I know things are kinda hard right now with contractors with the whole COVID. As long as 2-10 keeps answering the claims and getting them done in a timely fashion, that's really all we can ask for, which I feel like they have so far. I had another home company when we first bought this house and they were completely awful, but I cancelled my contract and went back to 2-10 Home Buyers.

I went ahead and got 2-10 with my house. I stuck with them because I haven't had any complaints with them. The only thing that I will tweak about 2-10 is regarding some of the people that they have contracts with. They should probably get a better provider. When I had my house on the lake, I had an issue with their provider. I was not a fan and I told 2-10 on numerous occasions not to send those people back out to my house. They were unprofessional and they basically never did their job. They would always say something was okay. I paid $75 for them to tell me it was okay when it was still broken. They would try to say that I needed to pay another 75 for them to come back out. But it was an existing claim so I was not doing that.

I wanted to get information on possibly getting a stove and the lady that signed me up said for customers, it was 60% off. The signup was pretty easy.

I had Total Protection and 2-10 when the air conditioner went out. But I had work done two years ago on the unit in the attic of the house and I found out that the unit has been here since the house so it was just old and went out. When I called 2-10, they came out and said it was pre-existing, so they wouldn’t work on it. I took 2-10 two months prior because I was tired of Total Protection. I had them for 12 years and every time they fix something, they have to come back and fix it again. I happened to talk to a girl from Total Protection and she said, “You need to go with 2-10 because they are better. They work with you. These other insurance companies don’t.”

The first time I used 2-10, I had a really great experience. So when we bought another house, which was 30 years old, they were the first company I chose to stick with. However, I had two claims that I was pretty displeased with, with my current policy. The first one was for a refrigerator not cooling. It started with the freezer not cooling, which was bad but livable. The first claim I had in Georgia was on a refrigerator as well, and the guy was able to fix it same day. But the displeasure came from the fact that the contractors that were sent out were extremely unprofessional. The entire transaction concluded with five words.

Something happened to my garage door. I made a claim on 2-10's website and their site was good. The contractor they sent was pretty friendly and they took care of the issue. So far, everything's going smoothly and I'm happy.

My daughter and son-in-law in Fayetteville Arkansas have had good experiences with 2-10. They recommended it to me and I signed up. Their reps were very knowledgeable and helpful. I got coverage on appliances, heating, airconditioning and my roof. 2-10 has a fairly comprehensive plan.

I'm a new customer of 2-10. We had a different company when we first moved in the house, and they were absolute garbage. They made us jump through hoops. We had to take days off work just to try to file a claim that they then ignored. My friend who's got a policy with 2-10 has had a couple issues and has had nothing but good reviews for them. I looked into it and by the time I hit send on the give me information, within five minutes, I had a phone call, and he was ready to go. He was outstanding, had an answer for every question I had and the ones he didn't, he put me on hold for maybe a minute or two before he had an answer. The sign-up process gets a 10 out of 10 for ease and simplicity.

I like to buy insurance and got a home warranty for some extra peace of mind. But I currently have a claim and there has been a lot of confusion. I initiated the claim on October 9th. It’s a very simple fix but it's still not resolved. My initial thoughts and experience haven't been great. But I want to give it some time. The guy that came looked at the problem and charged $85 just for looking at it. He said that would be covered when it was going to be fixed. But I got a call saying that the claim was declined. I called 2-10 four times and every time, I got a different answer. I was on a call yesterday for almost three hours with the purchasing department. Finally, the rep confirmed that the claim was approved. But there has been a lot of miscommunication. He sent me an email confirming that. I need to make sure the appliance company has the same information.

A buddy of mine told me about 2-10. He told me that unlike the other ones that they said that they would replace it and wouldn't charge you, but they actually did charge, with 2-10, you just pay that deductible and they give you the new stuff for free. The rep was very helpful when I purchased the warranty. I tell other people about 2-10.

I was told by a mutual friend about 2-10, and I went with his recommendation. I pretty much gave the young man that helped me with signing up all of the information, and I've received information back from him. He gave me all the information over the phone. The only thing was he didn't ask me how many refrigerators I had, how many freezers I had, how many washes or dryers I had. I hadn't read the paperwork, but I do know that they cover all of the appliances from the inside to the outside. We did get that type of service.

My sister, who lives in Huntsville, Alabama, is registered with 2-10 and she told me about it. When she experienced some situations or problems in her home and called the home warranty to file a claim, the person on the phone was courteous and the person they sent out to her home did an excellent job. She spoke very highly of the company and it encouraged me to sign up. The only thing was my sister wanted to pick her own contractor but was not allowed to do that. But at least the contractor that came out did an excellent job.

Our washing machine broke, they charged $200 for someone to come out and look at it who diagnosed the issue, then they sent another company to come look at it again. The second company straight up lied so that 2-10 could claim user caused damage and deny the claim. Look 6 weeks to just to get to the point where they denied the claim, they never contracted me to say it was denied, the parts were even on the truck being delivered when they changed the claim to denied. Now I've been without a washer for almost 2 months, out $200, and need to pay to have it fixed myself.

I bought my house four years ago and I thought about purchasing a home warranty. When my brother bought his home about the beginning of last year and he did it, I said, "You know what? If he did and I didn't do it yet, let me just get on it and do it." My mother had 2-10 when she was in Florida. We got it, too. I went online and the navigation was pretty easy, but I called the representative from that. I'd rather talk to someone. He did pretty well. He talked about coverages and what they offer and what each package represents.

I used 2-10 once a couple of years back, and then I started with them again recently. So far, it’s good. I had it for three houses and then I sold one. Now, I have it for two homes. I claim through online. I found that every time I call, it takes too long. I have to wait a longer time. It also looks like they have different departments for different purposes. When I call, it goes to the one central place, and then somebody has to route the call to a different place and I have to wait again. That needs to be improved. Apart from that, claiming is okay.

Initially, when we purchased the house, we had 2-10. That was in 2011, and then, we let it go. I was doing the home repairs. I was tired of fixing things. It was getting harder and harder to do the upkeep on the house. We shopped around for different places, and 2-10 really gave us what we were looking for. I did a claim with them once and it was easy. The claim was repaired immediately.

I'm still in the middle of getting my spa worked on, getting it fixed. 2-10 dispatched me to somebody that was supposed to come out and work on it, but then they called me up and said, “No, we don't work on spas. We only work on the pools.” It took two and a half weeks to get somebody to come out. Then the contractors said they didn't know if he was gonna be able to get the board. He wanted to say we probably have to gut out the entire system and come to find out he was able to find a board for the spa in Tucson, Arizona. So we're waiting on getting that part out because it's a $1,000 maximum deductible for that claim.

I first learned of 2-10 when I purchased my home in 2003. The builder, which was Roy's Homes, had a contract with 2-10 and that contract transferred on the home for one year. They paid for the first year in the event that there were any repairs needed that was not covered by their contract. From 2003 until last year, my requests have all been done by phone. This year, I made one of the requests online, but the most recent service call that I made was via phone. Because I started using the service via phone and that was so helpful, that's my preference. There's that personal touch in contact.

My agency gave me the lowest coverage with the most reputable company. 2-10 was fine, but after the signup experience, the communication was choppy. I didn't appreciate the fact that I got a letter in the mail that said my policy is cancelled for refusing inspection. There was a self-inspection that I was supposed to do and I never received an e-mail, so they're supposed to send one out today.

I tried one other warranty provider. They provided poor service so I needed to find another. I submitted a claim to 2-10 for the annual HVAC tune up. It was easy but the response I got was confusing. I got a response that said, “Go find your own tune up from a local provider and submit the receipt after getting preapproval.” And I found that it was cheaper than even going through 2-10 so I just did it on my own on the side. They need to be a bit clear on when they say find your own service because they didn't state that in plain English. It was a two-page long email with a lot of odd instructions in there. There was no verbal follow-up at all. No one called me or explained anything. Other than that, so far, so good. But don't do the tune-up service because it's not worth the money.

So far, our experience has been very good. We've only had to talk to them when we initially were getting signed up. But I'd tell everybody here to get it.

The service techs came out for an air conditioning issue. They had to order some parts so I'm waiting for them. They're supposed to come back tomorrow. But I've been satisfied with 2-10 to this point. It seems like a good service that I would recommend.

Two people (my niece and her friend) have moved from another company to 2-10 on my recommendation. My brother is also thinking about it. Before I went with 2-10, I had another provider and they charged $100 every time even if there wasn't an issue. The service was very poor as well. The phone calls were going to the Philippines and they didn't understand what the issue was with the appliances. My friend is with 2-10 and he introduced me to it. I reviewed the references and they were good. Other people reported reviews on the internet and that's what I looked at. This is a new company for me and I'm expecting good results from them.

2-10 was straightforward with what they offered. It has been a lot easier to understand what was or wasn't covered, or the limits, or what all they did. And it didn't seem there was this fine print or extra talk going on. My wife signed up and it was one call. She talked to a guy, got some the rates and stuff there, shopped around and then just called back, asked for the same guy and signed up in a minute. It was very easy. We're in the middle of waiting for a part to come in, where our furnace went out. That guy who came out said there were two things - a circuit board and something else. But it got approved. So, they're just waiting for the distributor to get the part. They came out on Thursday or Friday, and then we got approved that same day.

I sent in a claim for a pipe running up in the wall, behind the refrigerator for the ice maker. 2-10 is investigating what happened because I found the leak as we were getting ready to go out of town on a Friday night. They did not dispatch or log it as urgent or an emergency even though it was an active water leak. That caused people not to come to take care of the leak until Tuesday. When the contractor came, they cut the water off to the house, capped the pipe, and told me that they could not get access to the pipe and that I had to cut through the wall. I told them that I would do that when I get home.

My experience with 2-10 has been good so far. I never had to submit a claim yet, but they're good at taking my money out of my checking account.

When I first called in to get more information about 2-10, I've always had a good experience with it. Everything's been great. I'm personally not familiar with it, but since I've been in the field as I'm a realtor, I know it's gonna be definitely worth it. I can see where it is even helpful with other clients of mine as well that are buying houses.

I'm not used to having everything being electric. I'm from California and I just moved here to Florida. The water heater, stove, and refrigerator are electric. Then, there are multiple air conditioners. Here, the microwave isn't built-in. Where I'm from, that's a code violation. You gotta have a built-in microwave. You can't just have it on the counter.

I heard about 2-10 from the technician on a claim on our prior home warranty program. I chose 2-10 because the main thing has been better accessibility to more skilled technicians. The prior company had their own network and they just weren't capable. And I just bowed with them on a couple different claims. It would take four to six months to resolve a claim.

I had a home warranty before and they weren't that good. Then somebody told me how good 2-10 was. Then they told me what I needed to do. I called in and the representative was great. If I need 2-10 in the future for something, I'll call.

I was using American Home Shield but I didn't like their customer service. So when I was explaining it to my coworker one day at work, she told me to try 2-10. They were excellent. The gentleman who signed us up told us that after 30 days, they were gonna send us a gift card from Amazon. But we never received it. We called them and the gentleman said he didn't know what I was talking about and that it was supposed to have been an email link. But I called them when I signed up. I didn't do anything online.

I put in a claim online with 2-10, explained what happened. The issue was the air conditioning. It was a blower motor and a coil. I was then contacted by a contractor, and they came out and the work was done.

The contractors that were sent out by 2-10 for our stove were very great. They were a husband and wife. He looked a lot of times with the stove, then found out what year the stove was bought. They tried to do some elements of the stove. They couldn’t do anything with the stove. They said 2-10 will get back with us, but 2-10 never got back with us. That’s been about two weeks now and I was wondering when I was gonna get a phone call.

My dryer stopped working. The people that are coming over here to me are rude in the way they speak so I figured when they come, I'll see how they actually handle it. But if it was up to me, I probably wouldn't go with that company. When they called, it was just like they're talking at you. I'm like, "Check on cash? Who does that?" But then I'm running a household by myself and I need to make sure that everything's in order so I got this warranty.

We did a claim a few weeks back for a water heater. It's not done yet since we recently had a hurricane in the area, so all the contractors are pretty tied up. When we made the call to 2-10, they told us that they couldn't refer us to any contractor because all of their listed contractors were not available and they suggested that we contact a local contractor and get a bid to have the work done and submit it. So we located a plumber who could do the work for us, had the work done, and we submitted that to 2-10. We haven't heard back from them yet. But as I understand, the warranty contract is that they recommend somebody, and then they go ahead and send them out. They were unable to do that so they didn't really live up to their piece as of yet.

The 2-10 Home Buyers Warranty representatives were really helpful. They didn't pressure me into buying the warranty. I also called a couple of other companies to see what their prices were and they were super-pushy and wanted me to get it right then and there. That really put me off. But the 2-10 reps just told me how much their warranty was, what it covered, and then I was able to take the amount of time I needed to call back and get it the next day. I've gone on the website a couple of times and I see that my membership is active. But I never got a welcome packet.

One of my friends referred 2-10. He is in the same community and we thought his experience was good. While signing up and getting the account set up, one of the associates did a great job in helping me with all the questions. Recently, I filed a claim and the process to get the products delivered to the service guy took like a month for me. I can totally understand because of COVID. But whenever I called the customer service to find where were my parts, I needed to at least wait for an hour to get the manufacturer's details. So my service took more than a month to get closed. These are emergency things and if it's taking so long, it's really painful. So right now, I wouldn't recommend 2-10 to anyone.

Signing up with 2-10 was very easy. They have a one-page application. I just filled out the address, the home then they contacted me with the prices they have. I have three homes with them. It's also very easy to open up a claim. I do it online. In just a matter of seconds, I open a claim and I get an immediate email back that they received my claim. Within 24 hours, they will contact me to give me the information, who they recommend. So if the contractors don't contact me within 24 hours, I can contact them. However, 2-10 should sort out the better of the contractors. Some of them, don’t call back, so not as good as the other ones with the claims that I had. But overall, I'm happy with 2-10. I would recommend them ‘cause I've had other ones and this company, so far, has been really good for us.

I was turning the house into a rental property and moving out-of-state so I needed some kind of coverage. I went with 2-10 and signed up on the internet. It was very easy and then someone called to reach out. The person who called was great and it didn’t feel like a forced sale.

The customer service team was pretty prompt. As soon as I submitted the claim, I had the quote finalized and sent back to me fairly quickly, which seeemed like it was the same price no matter which way you go. A couple days ago, my freezer stopped working. So that prompted me to connect with the 2-10 team to see if I can have it fixed. The process seemed fine. It was fairly simple. But when I got a call back from their contractor, they seemed to be a little shady. They let me know that they were contracted by 2-10 and they got my service request, and they called me to make an appointment, which was fine.

My experience submitting a claim with 2-10 was good. I did it by the phone ‘cause the online wasn’t working. The service of the contractors that came was good too.

My dad was selling his home and our Realtor gave us the option of buying a home warranty to kinda protect him during the sale of the home. We had a really big positive experience with 2-10. I ended up making about four claims and I was very impressed with how quickly the agencies that contacted me when I put in the request. They would schedule right away. They came in early and all the people were pretty personable and easy to work with. So I was very impressed. 2-10 did a great job of being responsive and it prompted me to buy them for a year on my own property.

I decided to go with 2-10 because my son referred me to 2-10, and they also seemed to have more complete coverage. I called 2-10 and they explained the coverage. The rep I spoke with over the phone was very nice. But I haven’t gotten the contract yet. I’ve been waiting for the contract for two months. They’re also very slow on the referral. My son was supposed to get a referral card, and I was supposed to get one. I’m not happy about it.

I had American Home Shield for 16 years and they stiffed me. I waited over a week for these guys to come out for the heating system. One of their vendors was gonna come out and then on the last minute, he told me my town is not in their area. That was it for me. They found somebody after I cancelled them. With American Home Shield, I had to get a private contractor to come in here and work on the heat pump system. I had to get somebody outside. So I'm hoping that 2-10 exceeds American Home Shield. The sign up process with 2-10 seemed to be pretty good. They emailed me a list of items covered. So far, everything is good.

I submitted a claim end of September and they denied it. They said that it was an existing issue. I told the rep that I was part of the one-month waiting period. There was no way that it could've been a existing issue. I have paperwork showing the maintenance done on the unit. A technician worked on the HVAC unit about two weeks before I called it in, doing the maintenance and cleaning the coils and the filters, and said that it was all fine. Even with all that, they said that they were not gonna cover it. I told 2-10 that I wanna go ahead and cancel. I already submitted a written request to cancel the policy.

I call over the phone and 2-10 goes ahead right away and sends someone or they'll go ahead and get it started. Then normally, somebody will call me from the company that's gonna come out. It normally takes about a couple of days. The process is real simple. The guy for the hot water heater was nice and was able to get everything taken care of.

The signup process was smooth and easy. The representative was extremely knowledgeable and presented the options for me to choose from in a very clear manner. It went into effect in September and I ended up doing it on two homes. I didn't do a lot of research, but 2-10 seemed like they had a pretty clear full coverage and then they worked with locals near wherever the home was.

This company is refusing to honor the signed contract. Our external hose bib is broken, my husband called ahead of time to confirm that getting this repaired is covered under the warranty. This company confirmed it was indeed covered. A week went by, the service company (provided by them) showed up. The service company called 2-10 and said the bib burst due to being frozen, however, we just purchased this house and the inspector (who was VERY thorough) didn't find any issues with the hose bib. We have documentation. And there hasn't been a drastic drop in temperature since purchasing this house. My husband spent over an hour talking with different people and departments about this issue and reminding them of the wording they used on their contracts. It clearly states that interior and exterior hose bibs are covered.

The process of applying for a claim with 2-10 then scheduling it is pretty quick. I field a claim for our air conditioning downstairs that wasn't working. It had already been checked before we closed on the house. One person that came out said it was probably the air filters. So, we changed those and it worked for a day or two, then it got hot again. Somebody else came out and they said the thing was full of water. It's supposed to not have this water in it. It was turning off my valve. He sucked that out. The third time, we didn't call anybody but we figured out we had to move something underneath the unit in the attic so it would be able to completely drain out. I paid $85 twice for nothing.

I used to work for a builder that no longer exists. When I built my home with the said builder, the only warranty they would offer is 2-10 Home Buyers Warranty. After reading all the literature, I opted to go with that, and I have renewed it. When I purchased my new home recently, I opted to get that on my new home as well ‘cause it's been good. It was fairly simple to submit a claim. The only difficulty I had is having one person not show up and that's usually worked out. If only we could choose our own service company, that'd be great. I have an electrician/plumber that I deal with that would be a great addition. I'd love to be able to use them since they keep weird hours like I do. I also hope that they could have cheaper deductibles. I had a plumber come who dealt with a garbage disposal that croaked.

We are trying to square away a washing machine issue. Our washing machine is due to be replaced so my husband has been in contact with 2-10 but I need to be in contact with them because he works during the day. We've been having issues with our washing machine over the past year, but this last time they came to check it out they said we're due for a replacement for what we have. But my husband has been having trouble getting in touch with 2-10 for that.

I've only used 2-10 once and that was a fiasco. I had a gas leak in the house and I called them up, and they sent an invoice to a company. The company called me up a couple days later and said that they didn’t do that kind of work. So, I contacted 2-10 and they said that they would send someone else out. I had a gas leak so I had to call the gas company. They came out and shut the gas off because it was leaking in the house. So, I was without everything. I had no hot water and I couldn't cook.

I find 2-10 to be overpriced versus the competition. But I've had several claims and the claim process is pretty easy. The most recent claim was when we had a leak underneath our sink in the kitchen. For whatever reason, the same contractor seems to show up no matter what my claim is. But he's okay.

The claim was for a washing machine that was vibrating. We needed a part. 2-10 sent a serviceman out and he identified the part. He was good. I spoke to them today and they said that they're getting the parts.

The rental people living in our place said that everything was okay with the contractor from 2-10. When the claim was made, everything worked fast. The service started quickly. Everything is good.

Overall, the signup process was pretty good when I called in to get my quote. The gentleman was very professional. He answered all the questions. He was not rushed or pressed for time to get off the phone and talk to somebody else. At that point, I was just calling for information to see what the service was, what all did it cover, and kinda get a quote of what it was. I told him to send me the quote and he sent it to my email. He told me what it was over the phone, but he sent me the quote to the email with the package that I selected and what would be covered under that. He told me to get back to him if I decided to go this route or if not, he could set up a call later on.

My brother uses 2-10 and he recommended them. I used it over American Home Shield. The signup process with 2-10 was very easy or I won't be using their services. I like it but it’s gonna be two months already that I signed up with them and I still haven't gotten my Amazon gift card.

I have been with 2-10 for years and I love them. They've been fantastic so I stuck with them. You can call them or file a claim online then they will call you back with a vendor that they contract out to go fix, whether it's the AC or the washer and dryer, etcetera. The vendor comes out and they first assess the problem. If they have the part, they can fix it. If they don't have the part in stock, they have to order it then they come back out and fix it. It's been fairly simple and easy.

I have recommended 2-10 before and I did get two people to sign up with them already because at first, I was getting great service. However, my recent experience with them was horrible. It made me wish that I could just cancel my contract and go with another company. It was about my water heater being out. It took them two weeks in order to get it replaced for me. That was a serious thing for me ‘cause we're in the middle of a pandemic to where you have to do more cleaning and more washing. Everything requires hot water. The contractor was blaming it on 2-10 and 2-10 was blaming it on the contractor. Either way, both of them were supposed to be working together. It didn't matter whose fault it was. It was just bad service overall.

I had Amazon and I was very unhappy with them. My daughter has 2-10 and she’s had good luck with them so I went with them and purchased the coverage back in June or July. Getting signed up was piece of cake. It took 10 minutes. They sent all the information and a link to their website so it's all pretty clear. When considering a warranty service, you have to pay attention to what their claim mechanism is and how you go about getting something done.

2-10 is great. For the first year, it was free when we purchased the home. In the second year, we renewed it and it paid for itself. Every time I call them, they pretty much take care of me. When I first got the warranty, it was more of a call in. They did have the internet option but I wasn't accustomed to it. For this past year, I did use the internet option and it was easy. My recent claim was for the handle on my shower. It wore out and wasn't controlling the temperature of the water nor the pressure. I submitted the claim the evening prior before I went to bed and the plumbing company was out there the next afternoon. They replaced the valve that was inside the handle the same day they came out. It was really awesome.

Don't do it! Do not have anything to do with this company!! A warranty with them was included in our home purchase (we did not have the option of choosing the warranty company). After being in the new house less than a week, we noticed water dripping from the hot water heater. Called 2.10 Warranty. First they said there was no leak (that cost $100). Then, at our insistence the plumber came back and diagnosed that there was a leak "inside" the water tank. He left, 2-10 refused to honor the warranty saying that the water heater was damaged before we got the policy. The house inspection showed that the heater was in working condition with no leaks or rust.

I would definitely give a Zero if I could. It has been two months since I submitted a claim and still my dryer not working. A whole month was wasted because someone missed to press enter to approve it.

A friend that we had recommended 2-10 and said she had used them before that's why we went with them. We called them last night. The process is unfinished. We talked to someone who was very helpful. Our air conditioning went out and he emailed us a work order. The email said we should hear from the place within 24 hours. Around lunchtime, we called them and they said it would be next Wednesday before they could come. We've been trying to get with 2-10 since then.

2-10 did a good job. They handled the claim quickly. The guy called the next day and made an appointment. Then he came out and fixed the washer. I'm happy with 2-10. Everything's good.

I was a little disappointed in the first and only request we’ve ever made with 2-10. Our dryer went out on Friday. I have a very proactive attitude, so I set up the 2-10 claim online, and they immediately sent us the name of the company that was gonna do the work. They also sent us their phone number, and they said that they'd set us up an appointment.

I had a friend for many years who owns a home as well in South Carolina, and he had a great experience with 2-10. He had an issue with his roof. It got resolved very quickly. I was looking at American Home Shield but ultimately, I did go with 2-10. They had a little gift card thing, but I haven't even used that promotion that they were giving. I just need a home warranty.

We've been with 2-10 since January. We found them through the real estate person that sold us the house. She put a warranty with it. We live in a triple-wide manufactured home in a 55-plus community. I've had three claims with 2-10. Two were processed and taken care of, so we paid our $75 as expected. The third one was for some stuff under the house. It was replacing the air conditioner ducting, and they wouldn't do that. They said it was a pre-existing condition and that was a disappointment because I don't remember reading anything about a pre-existing condition in the package we had. 2-10 should let people know about pre-existing conditions. Other than that, I liked it all right. They've lived up to what they said they would do and they send out good people. We've had good experiences with the people that come out and do the work. We've had plumbing and electrical claims, too.

2-10 did a good job with the electrical water heater. It was kinda hard to get it into this slot where the prior one was, but they managed to do it. We bought the warranty at the end of December last year and they also did some service work on my air conditioner, which was totally satisfactory. Both services were well done and all the service people were very polite, respectful and worked very hard to correct the problems. I did the claims online and it was straightforward.

My basement was flooded and 2-10 had PlumbRight come out. The guy came out and unclogged it. But I had to pay for the carpet cleaning people to come out. I also had to pay for PlumbRight to come back out because 2-10 wouldn't pay for it to be scoped, to run a camera down. Back in spring, I had an issue with my washer. They told me that that the piece for it wouldn't be in for a month. They paid not to replace the washer 'cause it was older. They just paid me for the part for $208. But I went back and forth with them forever about that situation.

I heard through friends and co-workers that 2-10 is a good company and they're good to deal with. I signed up in July and it was effective in August. The customer service was good and so far, the experience is great.

The Realtor used 2-10 for her house and she gave us their information. I went online, filled out the online application and the coverage is okay. My dishwasher is still not fixed though. Patrick Appliance still hasn't come out to do the final repairs, and it's been six weeks. The guy came out quickly when I filed the claim, and he did the initial assessment and determined what was wrong and left. He was a nice guy. A week later, he got the part in, but then when he went to install the part, he realized another part was needed. That was fine, but I still haven't heard where we're at with the claim.

We take a shower in the master bedroom. There's a leak from there and it's leaking downstairs in the kitchen area. Two plumbers have been out here and neither fixed the problem. We're still having the leak in the ceiling. And the last guy that came cut out a good chunk of my ceiling. The contractors have not been good. It bothers me if they see that there is a leak, they see the damage, and they just keep leaving. I’m very unhappy with the people that were sent out.

I just closed in on the house and got 2-10 in August. Signing up went fine.

We had a water heater stopped working and when the person came out and looked at it, we had to upgrade the water heater that was in the home. It wasn't the correct size for the home. We had to get it replaced, but we had to upgrade to a larger one. 2-10 did a buyout where they gave us some money towards the heater and for the rest of the year, it won't be covered if anything will happen to it because instead of replacing it, they offered to do a buyout instead.

Every house that I bought, the warranty has been through 2-10 and they have been adequate. They have always been the warranty that the company I purchased through used. I've stuck with 2-10 because when I looked for other prices, it doesn't beat the price from having all my houses with the same company. My claims with them have been a mixture of doing it online myself or a property manager that I use doing it for me. It's easy to submit claims. But once that process starts, it's hard to get a technician that they provided to get out there in a timely manner and report back to what parts are needed. The representatives are sometimes helpful but sometimes they don't have the power to try to rectify a situation like if it's a problem with the technicians not doing something quickly enough.

The only thing that 2-10 came through was on the door locks and when the fire alarm started going off non-stop and getting somebody here. You might as well not even have your basic plan on the warranty coverage and only offer the supreme coverage because that basic plan covers nothing. It’s a waste of money for someone to buy me that plan. The Realtor gave that to me as a closing gift and all it did was give me $100 for locks that I did not get keys on the front door or my garage door. So, I ended up spending $500 on locks and I got $200 back. If they’re gonna offer to pay for locks, pay for them. I have to fork everything out of pocket and pay a $100 deductible every time for nothing to get done and then have to hire somebody else to come in to fix the problem. I'm double paying because 2-10 has a terrible warranty. Everything has been out of my pocket.

2-10 is better than Select Home Warranty, even though it was a little bit more expensive, in terms of what they cover and then the replacement too. A lot of times, from what I've been told, most warranty companies want to fix and fix, or they have a clause in their process where they're gonna fix something and not cover repair. For me, I wanted to be able to not have to fight back and forth with a warranty company if the expert who's fixing the problem or the issue did say it needs to be repaired. I was wanting that peace of mind to know that if something needs to be fully replaced, and I'm paying my money, I expect that to happen.

Throughout the years, 2-10 has been very good. We’ve had them for 20 plus years. Submitting a claim this time was a little more difficult and in getting responses probably because of COVID, but once it was in, the companies they used were fine. All of them were absolutely great from calling them up, to the people dispatching and to the workers that came to the house. 2-10 called and me told me exactly, give or take within a few hours, when the contractor would be here. They did some rewiring and replacing some parts when they got here. Since then, everything has been perfect.

There were issues with a hood and an element for a stove at our rental property. Our claim for the hood took a couple of months with 2-10 as they had to wait for a part. Also, they ordered the wrong one. On the other hand, the claim for the element didn't take a really long time.

My home was getting a bit old and I wanted to make sure that some of my assets were protected. I went with 2-10 Home Buyers and things have been pretty good so far.

The outlets were falling out of the walls and I started taking faceplates off and painted around them. The electrician thought all of them need to be replaced. The experience with 2-10 has been rough. They won’t get ahold of the electrician, so he can explain what's going on. He has had trouble getting ahold of them. He tries to call them and then gets put on hold for hours. I've had the same experience to try and get ahold of them. I've been on hold for hours and finally hung up. So, I've been discouraged with 2-10. There needs to be some better system in getting in touch with their customer service team.

My neighbors all around have always said that 2-10 is always pretty good liability-wise and it is the best house insurance for appliances. So I said, “Okay, I'll try you guys out.” I've been with 2-10 ever since. I had the coverage for 10 years before. I’m a military man. I went overseas, and I got back, got my house back, and then I got the 2-10 warranty back.

We tried to have our air condition duct fixed and 2-10 disapproved the claim. But they fixed my hot water pipes before that. I’ve had 2-10 since March and I like having a warranty. It’s up and down but it's okay.

My doorbell had no power getting to it. 2-10 sent an electrician, and he replaced the actual unit. I called 2-10 to inform them of the issue. Originally, I used the internet service, and then when I spoke with the electrician, he had told me that in order to do these other things, I needed to create additional claims. The online feature didn't give me the options to add anything else in there. So I called 2-10 and had to place these orders, and there were some issues with that. The person I spoke with didn't show up. The gentleman who was coming to help me actually called me and said, “Hey, Mike, you and I talked about this, but it still has not shown up on my docket yet.”

There was a leak underneath our sink that didn't show up in the inspection report. The tech they sent was on time and professional. He told me what was wrong with our sink and that he would knock the problem out. It's all working now.

I had a home warranty in my previous home and it came in very handy and needed to make sure I had one on this home. From my previous experiences with homeownership, having a protection plan is extremely valuable. Anything going wrong with your home can make or break you sometimes. Signing up with 2-10 Home Buyers Warranty was was extremely easy and extremely helpful. I didn't have to jump through hoops to get it done. The reps have been very good. They've been very knowledgeable and have given very quick responses. They really tried to make sure that I got everything I needed.

I'm a Realtor and we use 2-10 with my agency. I've had the warranty on my house for a couple of months but I have other houses that I've had it on for the last year or so. I really liked 2-10 before but right now, I'm not very happy. My washing machine is leaking and I had someone come out. I've only had the house for a year and I have no idea how the washing machine is. But the tech said it was old and he wasn't sure if he could get the part. I called him a week after he was here and he said he couldn't get the part. He referred it back to 2-10. They were supposed to get in touch with me and let me know. I'm doing all the calling to 2-10 but nobody is calling me. They said they needed to have a second opinion and have someone else come out. They assigned me to a provider.

My faucet was leaking from the showerhead and I also had a water heater that needed to be replaced. The technicians were good and it’s all fixed. We’ve had 2-10 for seven years and sometimes, their phone is a little busy. But other than that, I haven't had any issues with the service or getting repairs done.

I have a homeowner’s warranty with 2-10 and recently, I had a claim for the garbage disposal. Submitting it was pretty easy. I have a number that I got when I closed on the condo for the homeowner’s thing and I just called them up. Then, they told me what to do and the reps that I talked to were really good. When the techs came out, their service seemed fine, too.

2-10 was purchased on our behalf as part of a closing agreement on our house. Overall, we've had a very positive experience with them. The people that I have spoken to directly on the phone have been very informative, knowledgeable, and helpful. If they weren't the correct people to talk to about a particular issue, they would get me the information for the people that I did need to contact. For a claim we had for our dishwasher, 2-10 sent us a check for $100. It had to do with us essentially qualifying for something like a rebate. But there is one issue that I need to follow up with them on as I don't know how that process is going to go.

Our appliances are starting to get old and need to have some coverage so I figured it was about time to get a home warranty. My dad that told me about 2-10 and signing up was easy. I started to go online then I ended up calling someone. The rep was great. I've already told a couple people about 2-10. It’s really affordable and it's a good way to have some extra coverage.

I got a warranty for security. I wanted to get my air conditioning just cleaned but 2-10 said that they don't come out to check or clean air conditioning units. They said that's something they don't provide. It will be an extra charge for that. But the customer service and the rep was fine.

Everything is okay with 2-10 except with the electrical issue. The contractor is supposed to come back out to take care of a light fixture and we haven't heard anything from them. It's been a couple weeks now. But they were wonderful. As a matter of fact, everybody who's come out has been great. They've all been very professional and informative. They did a good job and cleaned up. Everything was done very professionally.

The person from 2-10 that was trying to help me didn't want me to file a claim. She said that whatever I was calling for wouldn't be covered through the insurance. It would be more expensive for me anyway because I would have to pay $100 something. I wasn't very happy with that person at that time that I called to ask about the house.

I have had 2-10 Home Buyers warranty for 3 years. In late April I called regarding the water dispenser on my refrigerator which had stopped working. 3 weeks later a "sub, sub, sub contractor"...their words arrived at my home and determined I needed a new part. It was ordered and 3 weeks later another service member, "sub sub sub contractor" came to my home and said the part was in fact not needed and he left with it stating I would need a replacement. I never heard from the contractors again.

I asked my realtor if she knew a good home warranty insurance that she didn't have any problem with. She said 2-10 is the best one and she recommends it to all her customers that's why I reached out to them. I had a professional experience with the rep. They did a good job. The website is very comprehensive and easy to follow. It's been a great experience and I hope it will continue to be great. I used to use American Home Shield but I left them and took another home warranty company which I think was a scam. They were not very not cooperative. When I had a claim, they gave me a really hard time and didn't pay for it.

We researched about 2-10 and we liked it. So we went with it as our warranty. My first time submitting a claim was for our dryer. It was not warming the clothes. I called in first and they told me how to do it online. The claim process was easy. The rep was professional and thorough. He helped guide me through it and asked if I had any questions. The contractor that came out to do the property was very quick. He was very friendly. He called the day before he was coming and he called the day of and when he was done. I appreciated the contractor that came out. So that was nice.

We just purchased a house and got a warranty with 2-10. When our daughter was purchasing the house and getting a warranty, we looked at three different warranties and 2-10 seems to be the best one.

I wasn't real pleased with the home warranty I had. My first cousin has a nephew and 2-10 was his warranty when he bought the house back in June. He told her about it and she shared it with me. I checked into it and decided that I wanted to try it. It was the very end of July when I signed up so it became effective the end of August. So far, so good. I've filed a claim and it went fine. I came home one afternoon and here's all this water in my garage. My air conditioner was leaking so I had to put a bucket under it and fix that temporarily. I called 2-10, got the automated thing and put in my claim. What I really liked about it was that the automated recording gave me my work order number, the company's name that would be coming out and their phone number. I didn't have the same thing with American Home Shield.

The electrician that came out for our circuit panel did a really good job. We were satisfied with that. However, it's just hard to get through to 2-10. When you call them, you may be caller number 91. I've been disappointed in a couple of things. My oven wasn't working properly, so I called them about it and the rep said, "Has it always been this way?" I said, "I don't know. We moved here in May." I haven't really cooked much, but I started using it and it was like that, so I don't really know. She said, "So it could've been that way when you moved in." I said, "I guess." She said, "Okay, well, it's pre-existing. We can't cover it." I said, "I didn't say it was pre-existing. I said I don't know. It could've been." She said, "No, that's exactly what you said. We have it recorded." We had this long conversation. I was disappointed with that.

I've had a couple of people tell me about 2-10 and they said 2-10's customer service and the company that they work with are pretty good. That made me switch over to them, because I was originally with American Home Shield and I did not like the service that I was getting. I have the plan where it’s all of my electronic devices and I feel like I have everything in my home is covered. I don't get the warranties with the companies because I know I have an extended warranty with 2-10.

I talked to some of my builders back home in Georgia and they were using 2-10 so I decided to go along with them. It's included with the sale of my home and it's transferrable. There's the flexibility of taking the policy with you.

I've had a contract with 2-10 for close to 10 years. When I first chose them, there weren't many available and they were one of the ones that looked like they did a good job. They had performed fairly well, but now, I can't reach them. They don't answer the phone. It takes an hour if I want to listen to the message. Since I don't like to do things on the computer, I have to wait to talk to somebody sometimes an hour to get through to them. This happened within the last year. Before that, it was always easy to get through to people. But they've done a good job every time they've done something.

I have a co-worker that has 2-10 and I've been looking at one but didn't really know how to judge them. Based on her experience, I chose 2-10. When I signed up, all that I had to do was fill up something online and they called me. I talked to the gentleman about what would be covered. I paid and they sent me the warranty information. The warranty started a month later. The process is very simple. The gentleman that helped me gave me his personal phone number so that when I have questions, I can call him back directly. Really understanding what is covered is important. That was the big thing for me because I have a new bill. As things have broken here and there, I've been fixing it myself. With 2-10, you pay $85 for a service call and it only covers whatever's broken up to a certain amount so understand that there may be additional costs too.

It was a good experience with the rep. They were very professional and courteous. I just submitted my first claim and it was pretty easy. The contractor is supposed to be coming here today.

I was with a different company and I shopped for other options. My sister recommended 2-10 because they're the warranty company for a new build that they bought in Virginia. I reached out and worked with Alexander for a couple of months. He answered questions and followed up, stuck to it until I was ready to commit. I was able to get some of the things that I currently had in the policy and I was pleased with that. The warranty is great and their rep went beyond to get me some of the things I was looking for, some optional areas. That really made me commit. I'm in a remodel home and things have been surfacing in the last year that I didn't expect. It's good to have 2-10 in place.

The claim with the dryer was fine but the technician is not that great. He's the one that came out last year and was trying to fix our refrigerator which is still not fixed at all. I must’ve went through five or six people and talked to them and we still never got the issue done. We weren't gonna keep paying $100 here and $100 there. The way I look at it, we pretty much need a new one. They did try fixing the water in there to make the ice. It’s not making ice. Once in a while, it'll make ice but I still gotta pay for the light thing in there. It's ridiculous.

The guy who came for the garbage disposal was very responsive and I very happy with the service that he provided. He was very courteous and professional. Everything was done in a timely manner. It was wonderful. I submitted the claim online to 2-10 and it was very straightforward. I have another call in that I'm not happy with at all but this is more on the contractor rather than 2-10. The contractor that the oven has been assigned to has been very difficult to get ahold off. Not getting updates or not knowing what's going on is frustrating. It is not something that comes across as very professional. If I leave four messages and I don't hear back from them, that's not nice.

I put in my first claim and I wasn't really impressed by the person 2-10 assigned me to so that was a little disappointing. It was for my garage door and it took a week. 2-10 processed everything perfectly, but the company that they set me up with claimed they never got the documentation. They didn't wanna try to schedule over the phone even though I have the documentation. I called 2-10 and asked them to reassign me to someone else. That person is coming shortly. I was referred by a friend and I got a gift card for referring someone myself. But I don't think the person who referred me got anything for that nor did I. Also, my portal is not configured so that I can create a claim.

My own out-of-network contractors are better than the ones 2-10 sends out. A lot of the folks that called are supposed to be trained in whatever they’re doing. For example, we had an issue with the plumbing and 2-10 dispatched a company called Hays Plumbing. They came out and did very poor work. I'd had to spend six and a half weeks with waste in my toilet. We couldn't even use our main bathroom. 2-10 wouldn't let me get another contractor out there because I was not happy with how the other contractor had performed his job and their job. They didn't even fix anything at all. They actually caused more problems than they fixed so I had to bring my own out-of-network contractor and 2-10 wasn't even gonna cover it. I spent at least six weeks bickering with 2-10 to at least get my service fee back from Hays Plumbing and that still hasn't come in the mail yet. I had to call yesterday and follow up on that.

I cannot find any contact info on your site so I am responding to the only notification I received from your company. For the service request ** by BP Services I wanted to state for the record that the initial problem of the washer not working was never diagnosed or even resolved. I the homeowner had a spare circuit board for the washer from over a year ago as a spare part from a prior repair service in which the circuit board was not needed. After the initial problem and service request the issue was still recurring where the power would go out and start button would not start washer. The contractor arrived and pulled a jumper cable off of the current existing board and placed on the new board (that I the customer had from over a year ago) and called the issue resolved.

We looked at homeowner warranty sites and went with 2-10. I still haven't utilized the phone process, but I did one claim online and it was easy to make a service request for our refrigerator. The 2-10 part is good, but I'm having a little holdup with the contractor completing what he’s supposed to complete. It’s going three weeks now and I'm still waiting.

The rep was pretty good. She was very knowledgeable and helpful. She deserves a bonus. Having a home warranty, I don't have to worry about potential unexpected expenses. However, I was referred to 2-10 by one of their customers and we're both supposed to get a referral gift card but we're still waiting for that.

My old company was no longer allowing month-to-month payments, it was all or none. Financially, it made more sense to go with a monthly plan with 2-10. The cost is comparable to what we used to have. Dealing with the rep was good and she was the one who sold me on it.

We've been with 2-10 off and on for 12 years. The most recent policy is probably a year and a half. We had a home in Arkansas that we sold recently. The realtor with RE/MAX suggested that before we listed the home we get 2-10 to be either used by ourselves if necessary or passed on as an incentive to the buyer. Filing claims was very painless. We've only used it a few times. We had a disposal that went out. The tenant wanted the disposal replaced and I said yes. I got a bill for $65 or $75 and never had to worry about it. So it's a great experience. I've already referred many people to 2-10.

I just renewed and so far, so good for the most part. There had been times that I thought the service took a little longer than I would've wanted them to come and fix something, but it's okay. They've been out here four times. The first one was when the P-trap under the sink was leaking and the guy that came was great. I called one day, and the day after, he was here that morning. The response time was excellent. After that, there was the AC claim. The AC always goes out on the weekend, which is par for the course. It seems like it always happens like that, so then I had to wait until a week. I can live with that and that worked fine.

We purchased a new-to-us home back in March only to find out that the appliances that were installed were not properly maintained. We've had to call 2-10 frequently and I've been very disappointed in their concern for correcting issues. When an appliance needs to be replaced, it needs to be replaced. Fix it at all costs is detrimental to the relationship between 2-10 and the homeowner, as well as opening up the homeowner to potential substantial loss due to failure of appliances that won't be replaced.

I previously used 2-10 in July or early August because my air conditioner stopped working. I had to have someone come out and that was through 2-10. As far as customer service, everyone has been super helpful and great. The only thing about the service that they provided for the airconditioner was it was not covered, so I had to pay out of pocket for that. They did a cleaning so I had to pay the fee for them to come out, and then I had to pay for the actual service on top of it. I wasn't too happy about that. But recently, I went with the rebate program for my electric oven. I couldn't have asked for anything better. 2-10 has been very helpful. I've recommended them to someone else who just got a house.

When I file claims with 2-10, I go on to the website, log in, and submit the request. The website is pretty clear. The only issue I had was I hadn't used it in a while so I had forgotten my password. I tried to get a new username and password, and there were some glitches with getting it. It sent a link in my email and when I tried to use that link, it didn't work. That was a little bit of a hassle. But I tried the next day and I was able to do it.

The customer service from 2-10 is fantastic. They're very responsive and they're very good at what they do. The partners that they partner with, however, could use a little bit more scrutiny. The electrician was good. Very knowledgeable. He was able to get down here and do things quickly, but everyone else has been **. I've had two claims already where I've had to go with someone else and it's becoming a bit of a thing.

When we bought our house two months ago, most of the stuff was messed up. It's been a myriad of things. There are two kitchens and two laundry rooms, and I've had a microwave, a stove and a dryer that didn't work. My faucet busted as well. I've had a bunch of people coming out and fixing things, and most of my stuff has gotten fixed quickly. When the boiler on my stove wasn't working, the guy came out immediately and it was great. He took precautions due to the pandemic too. He got his mask and we kept socially distant, and then he was in and out in 30 minutes. 2-10 has been great. I can go up on the website to put in a claim and it's all seamless. Within 48 hours, someone calls me and most of the people have been absolutely amazing.

I looked at the Google ratings and 2-10 was rated better than the rest. They had the best ratings so far even though they weren't all that good. They were the least mediocre. But then, their website was easy. I was satisfied with the sign up process.

I had a different home warranty and the cost kept going up. 2-10 is cheaper so I went online and signed up. I have everything covered. I got the appliances, the air conditioner, heater, some plumbing, and toilet.

A gentleman came to look at our water heater from Piedmont Natural Gas. He told us that our water heater was not gonna last much longer and recommended getting a home warranty. He was very adamant about how good 2-10 was and he knew people who had it. I talked to other people about different home warranties as well. And also, the man I talked to at 2-10 was very excited about his company and his job, and that was a good selling point for me.

I had to get some repair done on my cooling system. I have a geothermal system and the home warranty company that I had wouldn't cover that. I was out 1,300 bucks on the repair. I got rid of that home warranty company and my real estate agent recommended 2-10 to me. I signed up on the phone and it was good. The rep was straightforward and pretty nice. Also, I made sure that they cover geothermal systems and he said they did. I purchased the warranty for an entire year because this thing is too expensive to repair.

Every time that I call 2-10, they're always prompt and they're always super nice. I get service right away and the issue is always taken care of. Also, the contractors have been good. I greet them at the door with a mask and everybody has masks on.

I called 2-10 Home Buyers to fix my washer multiple times. My washer was making a loud clanking noise. I waited 3 weeks for service. They fixed the clanking noise. Since that repair my washer leaves clothes sitting in a pool of water. That never happened. I have no idea what they did but they did something wrong. I called again and had to wait another 2 weeks for service. They came out and told me a hose was pinched and left. 5 weeks now and my washer still leaves my clothes soaking wet. I called back 2 hours after they left and was told since the work order had been closed I would have to reschedule and wait another 3 weeks before they could come back. 8 WEEKS WAITING FOR A WASHER REPAIR???? This home appliance warranty company is useless. I'm emailing the Attorney General next and contacting my real estate agent to advise her not to use this company for her new home buyers.

When we moved in, we were already covered by 2-10 from the previous owner, so we just went ahead and kept it. It's just that the biggest thing with getting customer service is getting in touch with them. Most times that I've called, I've been on the phone for at least an hour and a half although I think it might be like this time 'cause I didn't feel like it took that long to get in touch with them before. I've called some days and there's like 60 callers ahead of me. Other than that, when I get in touch with the actual customer service, they do really good.

I've had a couple of claims and some worked out great but I have a double oven that's broken and it's never worked. The previous homeowner already had an open ticket and they already had a specialist, Sydney, on the deal and they gave Sydney to me. Then Sydney gave me over to Michael. He seemed nice enough but he won't answer me. I had to beg him to respond to me and then I would get something short. I've been working with the oven situation since the day I moved in on July 24th. I just wanted to know what's going on. It's gone on and on. If I could get out of my 2-10 contract and go with another group, I would. They've done a good job on something, but this whole other deal has been a nightmare. And I really wish Michael would not be my customer experience specialist. I had a really bad customer experience with him.

When I first moved in, the movers caused damage when they didn't unplug the washing machine flooding my first-floor bathroom and basement. Everything had to get replaced. Finally, I got everything cleaned up in the basement, was just about to replace the carpet. I went downstairs two days ago and everything was soaking wet again. I called a plumber, which I didn't remember if my warranty even covers that, but it was an emergency. I paid $160 then they came out and said it was an HVAC system issue.

I previously had 2-10 on a home that I owned before David and I were married. So, I had experience with them, and a good experience. I just called in because I had an electrical after I had purchased my home and had it for a year. My electrical box went out. I was able to call 2-10 and they gave me two or three names and the electrician to call that was on their list. I called them. The tech came out, fixed it. I paid a small deductible and that was it. You couldn't ask for better than that. That was almost a perfect transaction.

The heater was leaking from the bottom and the contractor came in the next day and replaced it. They put it in the same day. It was really fast. 2-10 has been pretty beneficial. On our first year in the house, we had to replace the air conditioner and the furnace. Approval is easy and I can do it on the automated system. Also, the responses for the contractors have always been fast and the contractors have been good, polite, and professional. I've always had a good experience.

I've had an issue with my dishwasher for about a year now. We've sent the contractor out three separate times and the problem still hasn't been fixed. We just haven't sent them out because we're kinda fed up with it. Sometimes 2-10 is beneficial but sometimes it's not. I've also had HSA Home Warranty and home warranties aren't that fantastic. It's frustrating across the board. But if I had to compare those two, 2-10 is better.

Submitting a claim is fine if you do it online. But over the last year, if you call, you’re on hold for like 45 minutes. It’s ridiculous. I understand why, but that’s the only complaint I have, just getting ahold of somebody is very long. The work orders that we had have been fine.

They were very thorough. They followed up if there was anything we had a problem with but everything was fine. It was a weird case, so there really was no resolution. But there was a quick turnaround from the first initiation between us and them. They're good.

We've used 2-10's guys for two separate occasions and the claims process was fairly easy. I did it online the first time and the second time, I did it over the phone because I didn't have time to look for my username and password. I went through an automated system and the contractor called me immediately. The two times we've used their contractor, the issues were fixed within a decent amount of time.

My ac went out, should have been a few calls and replace. 6 months later and over 80 hours on the phone, they replace my split unit but downgraded me from a 4 ton to a 3 ton. People calling me and telling me there was never a 4 ton is this house. Problem is, I have the old system in my shed with all the numbers stating its a 4 ton. Would never recommend.

I got referred to 2-10 from a friend. My oven broke. Someone came in and evaluated it. And then, they said that they want to replace the oven. I just got the email a couple of days ago, and that is three weeks later. It’s a bit longer than I expected. I just have to make a decision if I want to get the money or if I want to get it replaced with the company. Other than that, the tech was nice.

When I purchased my first home, it came with a 2-10 Home Buyers Warranty policy. I've had them for four years now - two years at the first home and two years here, and it's been great. Filing a claim has been very smooth and the contractors have been great too.

I called 2-10 to get the toilet fixed and they had someone come out and looked at the issue. They said it wasn't an issue and the plumber said it was a septic tank issue but they had to fix a seal on the toilet. They came out a second time just to take a picture of the toilet so they can submit the service request and then had to come out a third time to fix the seal itself.

Zero stars!!! Worst company ever, it is a waste of money to pay for a company that have the worst subcontractors ever. Paying for a company that just provide a list and on top of that pay for a subcontractor that when they arrive do not anything to correct the issue. Do not get scammed!!!!

We lost our air conditioner on July 5, 2020 and filed a claim. They assigned a repair company who determined a new condenser coil was needed. 2-10 HBW ordered the part and told us it would be 3-4 days to come on. When that date came and went they didn't know when it would arrive and authorized the repair company to purchase one. Once that was acquired and installed the compressor then needed replaced! 2-10 HBW said they didn't know when they could acquire a part.

The process of submitting a claim with 2-10 is pretty easy. But as of late and I'm sure it has to do with coronavirus, the processing is a bit more difficult. They're bad at communication in terms of calling them and I've made these gripes to them. I hate them. In June, my air went out. I filed the claim and 2-10 recommended the contractors. But when I followed up with the contractors to schedule an appointment, none of them could come for weeks so I called 2-10. They said, "Yes, you can find your own contractor. Just make sure that whatever contractor you find, before they proceed with the work after they come to your house, they call us to clear it." This is where the problem lies.

I was informed by the person that came out that the well coverage of 2-10 is bad. Because I had over $1,000 out of my pocket and that the pricing that 2-10 has for well coverage is woefully behind times. The work got done in a timely manner but the amount of out of pocket expense for that was extremely surprising. When you take a well pump out of the ground, it stirs up a lot of silt. So one of my toilets resulted getting clogged up because of all the silt. I had a main waterline get stopped so the whole house stopped up. I also wound up having a water filtration system put on my house. So as a result, I had those two other calls and one of which had to be out of network, which I haven't even called back to 2-10 about because the people that 2-10 assigned to us for the main blockage said they could be there in four days. That was unacceptable.

When we purchased the house, I had it inspected and I paid for everything. The person who represented the owner said that the house was waterproofed for flooding. But mud clogged back up in the sump pump and came back up in my house. I put the claim in and the contractor came. I had flood in my basement and it was supposed to have been waterproof down there. It was supposed to not leak. It ruined a lot of stuff down there. They gutted out everything down there. I'm waiting for them to come back for the rebuild. But from my understanding when talking to another representative from 2-10, they said the warranty didn't cover flood and sewage. Our basement is in ruins and I'm not a happy camper right now.

I wasn't happy when I did the claim over the phone. We had plumbing issues and some of the valves were bad. They said they wouldn't cover those valves but they cover some other ones. You would think if something like your plumbing is covered that the toilet, the piping and valves that are attached would be part of it but it was not. The contractor that came out last time told me that there are some others that he thought are better because he goes out and works under all these home warranty places. So when our contract gets ready to end in January, we're gonna be searching out another provider.

They sent out a HVAC guy from B&L HVAC. This guy has awful customer service skills and did not know what he was doing. Cost me $100 service fee from 2-10 warranty and he did not do anything. I have to call someone else to repair now. Wasted $100.