2-10 Home Buyers Warranty Reviews

I had a good experience with 2-10 Homeowner Warranty until they offered a replacement offer for my microwave in Feb 2021. The Microwave (replacement offer) was delivered in May 2021 and all efforts (phone calls and escalations) to get them send an installation contractor to install the Microwave has not been successful. The two contractors I was asked to contact so far stated they do not do installation. What is the point of having a homeowner warranty when it will not be helpful in times of need?

2-10 operates in complete bad faith and tries everything they can to not pay valid claims. I'll give you the short version - after trying for months to get them to come and fix my microwave and hours of phone calls they are attempting to tell me they don't have to replace a broken, covered appliance with the same make/model even though that exact make/model is still for sale. Can you imagine - your nice stainless steel double door refrigerator breaks and you think it's going to be replaced with the same and they offer you an over-under model, cheapest possible, model in white and tell you take it or leave it because it has similar functionality. That is what they are trying to do me.

When I contact 2-10, I wait on the phone for many minutes. There is no chat or email, apparently. When I finally talk with a person, they assure me that something will happen, my request for service or an update on already-requested service will occur. But it never does. This repeats as often as I care to contact them. Our home seller bought this warranty, but it is worthless. I plan to never use it.

The house we purchased came with a home warranty. We didn't use it the first year but figured we'd renew it after that just in case. Now we are coming towards the end of year two and our AC unit for the upstairs stopped working properly. I called 2-10 HBW and they sent out someone to take a look. He said that the unit needed replacing and the warranty company would order it and he'd put it in when he gets it. Fast forward a MONTH - still no part and they've now decided to not replace the whole unit but only a piece of it. The part arrives eventually and the contractor comes out to put it in and discovers that they sent the wrong unit. Both he and I call and are told they will order the correct part right away. That was a week and a half ago. It's AZ and the temp had now been about 90 degrees in the upstairs of my house for over a month.

2-10 has to be the worst business model I have ever seen and worked with. Not only them but the contractors they employ. They do the minimum and often tell me I am imagining my concern until I get a man over here to talk to them. It’s embarrassing dealing with this company. I’ve been asked by several of their contractors where my husband is when I call for service. They are entirely unhappy when they realize they have to deal with a single female homeowner. I have spent hours on the phone and emails to HQ to get simple things fixed.

Placed claim for kitchen drain pipe. Contractor came out. Couldn’t access leaking pipe due to standing water in crawl space. Warranty company didn’t provide coverage for the removal so I got water removed and plumbing company came back out then stated that pipe was within the wall. That the warranty company would contact me because they can’t access the pipe. 2-10 called me and told me they would send new contractor out and that I had a $500 limit for repairs. Waited two days. Never heard from new contractor, called 2-10 back for them to then tell me that claim was denied because it was within a wall.

This company's internal departments do NOT communicate with each other and there is a lot of "my decision trumps yours" going on. Around June 2020, we had a leak that needed repaired. Field service agent (plumber) arrived and tells me he needs to cut a hole in our plaster (not drywall) wall. While on the phone with 2-10 agent, he assured me the wall will be repaired regardless of the situation of the leak. Did not find the leak with the first cut at the baseboard and had to cut a second larger hole just under the crown molding. Leak was determined to be "faulty install" and it would not covered under my policy. Paid the guy $100 service fee 2-10 requires and $300 to repair the leak.

2-10 warranty is great for appliances but as far as the trade services you're left with not having much option for them to address an in network contractor. We have had 3 different contractors assigned to a leak in our kitchen and all came out multiple times until I located the leak and told them where it was. Now we have a leak in a bathroom. We contacted 2-10 going on almost a month ago. They scheduled to send out one of the previous contractors who tried to overcharge me for their services so I requested another contractor. 3+ weeks in and I've wasted approx 6.5 hours on the phone mostly on hold no way to email or contact them. So this is my review. Like I said the appliance service side I've had no issues with repairs and replacement but the contractor side I would not recommend.

These people have lied, changed their story, lied some more and then called a new service provider instead of listening to the people THEY HIRED all to get out of replacing our HVAC unit. The original company was offered $400 to put more refrigerant in our unit instead of replace it so they refused to do the work because it wouldn’t solve our problems instead of SCAM us like 2-10. I requested to speak to a supervisor, none available EVER and then was told I’m not entitled to receiving the information off my own account. SAVE YOUR MONEY. There are other options.

I am very disappointed with the lack of training that the 2-10 staff that answer the calls have. I waited on the phone for 1 hour and 2 minutes before I was able to get in touch with a representative named Michaela. This lady did not know how to do anything. 2-10 also automatically generates 1 particular appliance repair company by default, this particular company has horrific reviews and I don't think anyone would want such a company with that reputation in their home.

I have to comment on an issue I have found with 2-10. I had an A/C service request in Oct 2020 and my issue was resolved at that time. In April 2021, I am experiencing a similar issue with the same unit. In the 2-10 service request submission process, it asks if this is a similar issue. If you answer "yes," then they tie it back to the earlier request (i.e. that original contractor has to fix it). Well, that happened and they tied me back to the contractor that worked that first request. Now, I received no response from that contractor and attempted to reach out to them multiple times. I went back to 2-10 who also tried to contact them with no luck. After doing some research/checking on this company, I realized that they have gone out of business.

I have been a customer for over 10 years and have recommended 2-10 Home Warranty to several friends. My refrigerator stopped working last Friday and we immediately called 2-10. They couldn’t locate a repairman until the following Monday at which point the repairman reported that the compressor had gone out and because they don’t generally repair compressors it was recommended we have the refrigerator replaced.

I called 2-10 about a plumbing issue (leak under my kitchen sink) on 3/23. They informed me that they would search for a contractor and let me know more information within 48 hrs. I received a call back on the following day and was told that a contractor would be coming out on 3/26. I was given the contact info for the contractor. I contacted the contractor on 3/26 around 9 am to inquire about my appt time. The contractor said he was unsure of my appt time and would contact me later in the day when he was on his way to my residence. The contractor never called and never showed up.

IF YOU ARE READING THIS SAVE YOUR TIME AND MONEY AND DO NOT USE 2-10! Just put any money you would pay them in an account and use it if you need it. I wish there was a "No stars" option. On Jan 4th 2021 our oven heating element went out. A person came from A&L Appliance Repair and we paid $100.00. The man that came in was rude and acted as if it was no big deal. We were told that a part would be ordered and it should take about two weeks. Which was a great relief as we have three kids and both my husband and I work full time.

Have had them now going on 4 months. Have tried to use them 5 times, each time they tell me they can't locate a vendor to fix an issue, for me to go and find someone myself, once this happens they pay pennies on the $$ for repairs and you have to wait weeks in order to receive a check, not worth the problems..

We are a family of 7. This Thursday will be 6 weeks and they still have not fixed the oven. They are having a hard time finding the parts and feel that we should wait until infinity for them to find them. I was able to find the parts on the internet with no problem. This company is a joke and cares very little make that doesn’t care at all about the customer. Save your money.

First, I'm a Realtor. I have a lot of experience with home warranty companies. I write home warranties in contracts all the time. I used to think that 2-10 was a decent company.....until I actually used them on my home. BIG MISTAKE! I regret the choice. They don't abide by their own terms and conditions, and interpret the language ONLY to their favor, with interpretations that don't even make sense! I have had 2 major claims with them and both ended in disaster!.

Claims process is easy through their website. Everything else is pretty awful. Have had some decent service contractors come through, but some just show up, collect their service fee, and blame the problem on something that is not covered. Customer service is on the same script to tell you how your claim is not covered.

Submitted claim, tech from company with BBB "F" rating sent (did not know at time). Tech wanted fee before even looking at problem (1st hint); CS never followed up with tech or me about status of repair (2nd hint) after 30 days {company advertises avg repair time 5-days}; required my talking to CS after 30 min wait on hold (3rd hint) to be promised diagnosis would be submitted on day 40 of claim submission; CS recommended closing claim & open new claim starting over with additional fee (4th hint); day-45 still no diagnosis rpt (5th hint); recommended portal useless (6th hint) - does not allow complaints unless claim closed & does not allow edits of incorrect info. Based on my experience, this company in HAMPTON ROADS VA area is unreliable, lacks integrity, and unprofessional!! 1-level away from being scam artists, sending F rated contractor, 8-mos after losing BBB standing!!!

It took 2 of the hottest summer months to have a new compressor installed in my HVAC system with 3 at risk seniors living in a home where the thermostat registered 89 degrees most of that time. It rained nearly every day, so windows could not be left open. NO ONE at the warranty company cared. As if that was not enough, I later needed a new refrigerator. My claim was submitted August 5, 2020. It is now February 9, 2021! 6 months have gone by! I keep getting the same old story. Your new fridge will be in next month! I finally agreed to accept the cash pay out, which is about half the price of a new fridge. I also insisted on the return of my $100. service fee. So, now I await payment! This company does NOT work with you! This company's workers do not communicate with each other! I should sue them for fraud, neglect, breach of contract, and stress!

We have been trying to get 2-10 Home warranty to fix our hot water heater- been going on for over a month and still not fixed. No one else will come out of network as they want to only work with the homeowner. Also we are having electrical issues- been waiting for over a week for an update as to what they are going to do and nothing. Then today I get online and I see they closed it saying it was fixed. WHAT! I've paid two service fees and still nothing is fixed!

2-10 sent Redo Appliance Repair 5 times to repair icemaker. They reported I did not know how to operate the ice maker. When I said it did not work they called me a liar. The ice maker is turned on. It fills up but will not dump automatically. $310. 5 service calls later no ice. And they refuse to talk to me. They turned it on 3 days ago. Still no ice. I called them for help. They said no. When I asked to speak to someone else she said no. When I ask for her name she hung up. I tried to call back to get my money refunded. I was told to get a repairman that I trusted and have him write up a detailed report.

After contacting my local rep at my office, it was expedited and taken care of. I was very happy with the resolution taken afterwards.

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Me and my family are struggling in the cold winter in Pennsylvania and our heating system broke. We have this 2-10 Home Warranty that covers it. But it's been a week since we are calling back and forth with the warranty company (2-10.com) and the servicing company. It is with 2-10.com right now and they are researching to keep their cost to the minimum. They haven't ordered the part for the repair as of this time. What should I do about this? Should I call a lawyer to deal with this scam? Or is there a consumer hotline?

Went out of my way to purchase an additional warranty on my well pump. Well pump went almost a year later and we had ZERO water to the house. The contractor that the warranty company wanted to send out couldn't make it out for days. This was considered an emergency, so I was instructed to hire my own contractor. So I called the local well-drilling company. The entire thing costed just shy of $2,500. When I uploaded my bill to be reimbursed, I was told they were only reimbursing $411. They told me they only cover up to $500, but they have an $89 deductible. So, it costs $75 to buy the well pump warranty, and $89 for a deductible, and they still didn't even cover 1/5 of the bill. I will not renew, I would not recommend this company to everyone. I feel like I've been taken advantage of.

I have a leak in my plumbing under my slab foundation that needs to be repaired. Initially I noticed the issue due to my hot water running out, and actually thought it was an issue with my water heater. After 3 visits from the plumbing company that 2-10 offered to me, we finally determined it was actually a leak under my slab. They proceeded to inform me that the repair would cost me $15,000. You read that correctly. Fifteen THOUSAND. So I called 2-10 back to see what we could come up with as a resolution. I was informed by the customer service rep (she was very kind and explained the process well) that I would have to wait until the contractor submitted their "diagnosis" of the situation before we could pursue any other options. So I waited until the following week to receive information back from 2-10.

So I had my air handler go out. The company I had come out had dropped out of network but put freon in it to keep the heat going but the coil was leaking and needed to be replaced. They keep giving me the run around and won’t fix the problem. They just keep creating more of them. I had everything lined up to be fixed and even though I used a out of network company I could get reimbursed if I followed the guidelines they put in place. Well after 3 days of trying to get them to give me the guidelines I needed the service tech Alajandra talked me into using someone in network. So I wait and wait and finally that company calls to tell me that they won’t work on a furnace that someone else has been working on, I told Alajandra that would happen and she told me it wouldn’t.

My water heater broke over 10 days ago, in the middle of winter and has yet to be repaired. I continue to get a run around as to when my repair will be completed. I am a frontline healthcare worker in the midst of the current Covid-19 pandemic working tireless hours to administer vaccines to as many people as possible and cannot even come home to hot water to sanitize and protect myself, it is appalling, especially after years of loyalty to this home warranty company. I will be cancelling my membership immediately after my repair.

When we first started with 2-10 two years, we didn’t call for anything. We were just paying and we didn't mind because we had nothing to fix. But when we needed them, nobody came until my husband threatened he was going to cancel. Somebody then came. This warranty is not worth it. Throughout the time we needed them, they were not prompt. Technicians only came once or twice and all of those things were not done. We are really fair people. We wait and we listen. But for a whole year, nobody came. We were dissatisfied and disappointed. Once our subscription ends, we are no longer signing with 2-10. I want 2-10 to improve on what they need to do. I don't like people that are not consistent.

I have had to call several times since I put in the service request. They blame other staff members and are quick to apologize. However, I put in the request on 1/17/21 and still have not had anyone come out to service refrigerator. I got the work order but no work has been done yet. Don’t waste your money on a warranty from this company.

They have been good regarding getting the majority of my issues repaired. I had to call a few times when the contractor they assigned never called me back. When it was time to renew they had increased the yearly price again! I called and asked and they were unhelpful and not empathetic regarding the increase or deals to get the price down. I switched to a different company after that.

So far my experience has been terrible. I called to schedule a service and received an email that stated I would have to pay an $100 service fee. However, my contract states the fee should be $75. I called back and was told that I was correct the fee should be $75, but the agent failed to correct the problem, and transferred me to another agent who agreed that the correct fee was $75, but failed to correct the problem, and transferred me to third agent who agreed and then the connection failed before the problem was corrected. I called back and was told I would have a 93 minute wait before I could talk to an agent. This company failed to price the service corrected. Three of the companies agents failed to correct the problem, and then when I called back, they failed to have a reasonable way to contact the company.

Opened a request for a dish washer back in Oct 2019. They had sent out a service contractor to my place at least 6 times, who couldn't fix the problem. They closed my request even when the prob was not fixed yet. I called for the 50th time again and they reopened my request and assigned to to a new contractor. Now they want me to pay the service again (I have already paid that to the first contractor) since this is a new contractor. Ridiculous! I asked them why they have assigned it to someone else, they said they have done it because they needed a second opinion and I am supposed to pay to get the 2nd opinion. Terrible company!

My last couple of claims were awful. The follow-up is poor and resolution takes a long time.

2-10 Home Buyers Warranty was okay when I tried them back then. Somewhere in between, I tried two other companies and since I came back to 2-10 many years ago, it has been good. I had some issues with my water heater. We had it checked out and it was found that it needed to be replaced. The contractor sent somebody to check it out and then the same company sent some other folks to replace it 'cause they have to order a new one. Dealing with both of them was awesome.

I just submitted my first claim with 2-10 and it was great. I've had other warranties before and this one, by far, is the best. Don’t get other warranties.

We've done a claim once and it was straightforward. The company that we contracted with kept us well-informed of what was going on. 2-10 themselves called me either once or twice which was an appropriate amount of contact with me to keep me comfortable through the process. A larger stable of local contractors would be a definite improvement.

I'm happy with 2-10. They were more responsive than the previous company that we were with. We had a water leak and they responded right away. They got the name of a contractor for us right away too. When the contractor didn't respond, we reached out to 2-10 and they kinda got on them rather quickly and said, “Hey, you better follow these clients back.” They did within a couple hours on that time. They’re an advocate which is nice.

I received the runaround between 2-10's office and the contractor who they sent to complete my repair. I have a text from the contractor saying that my part was ordered 7 days ago but when I called for status of the repair the contractor says they are waiting on authorization from 2-10 and 2-10 says that the contractor never provided the results of the diagnostics testing. In the meantime I am without a working furnace for the 14th day. you have to wait 24 hrs for a supervisor to return a call from 2-10 and Broadway Sales, the contractor never answers the phone. On a separate claim with 2-10 they don't have any licensed electricians in their network to work on my service request. I feel like I have been completely scammed into paying for this warranty service.

We had a part go out on the furnace so we filed the claim with 2-10. It was easy to engage via the web. I did have some questions for them that I had to call. It was a long wait but when I did speak to a representative, she was very clear, very nice, very professional and was able to answer my questions.

We lost heat and air conditioning a few times over the last year. It wasn't a particularly good experience, but it wasn't bad either. It was okay mainly because the warranty company required the AC company to visibly see the thing breaking. The company 2-10 used was fine. The technician didn't see anything wrong with the HVAC unit initially, but he was aware something was broken and he could see that it would be an issue. He just had to visibly see it in the process of being broken in order for the warranty company to do anything about it. It was an intermittent break, so we were left multiple days without heat and multiple days without AC in the winter and in the summer.

2-10 was included when we bought the house five years ago and after we'd had a good experience, we chose to renew it. It's very easy to submit a claim and I've had no problems with anything. The only issue is the time it can take with having to go back and forth to get approval and then depending on who set up the order, whatever you might need. There has been a decent delay where we've gone without heat for a while.

This company uses questionable repair companies. We had a huge plumbing issue with a tub and it took 3 yrs (and quite a bit of out of pocket money) to finally fix the issue. We still have problems that the repair companies "fixed" with other issues in our house. We finally cancelled the warranty, wasn't worth the money. Having said that, they did send out an amazing appliance repairman that we loved because he didn't try to rip us off.

This company is completely worthless. They do nothing. They write a letter saying that they will investigate your claim, and that’s all that happens. Even repairmen say that the company does nothing.

With 2-10, there was one instance where something in the warranty wasn't covered. They said they would mail me a check. I never got it. But I also never followed up with them. There have been a couple instances where the service has benefited me. Something needed repair, the house is 20 years old, and I didn't directly have to come out of pocket. I've used the warranty a handful of times and with what has been fixed, it has saved me money. They fixed my furnace recently. I had a leak in my stove, and then my refrigerator was not freezing anymore, so rather than have someone come out, potentially not being able to fix it, they offered a rebate.

2-10 Home Buyers Warranty left me hanging for over two months without repairing or replacing my broken-down dryer because the part was supposedly available, just on back order. In the end they gave me the equivalent of $80 (after subtracting the required service fee) with which to buy a new unit. I also had a garbage disposal problem that they were going to charge me the minimum $189 service fee to fix. I called someone else and got it done for half that. This company scams you. I would not recommend them to anyone.

The contractor came for the heater and they were friendly. They said they fixed it but it's still not working.

My mom had 2-10 and she was very happy with it, so we went with it. The representative was decent and professional.

I called in a service for my water heater and it got fixed. Everything works fine. It was pretty smooth transition and it was relatively easy. The tech showed me a couple things, too. It was a pretty good experience.

We launched two claims. One for plumbing and the contractor came in on time, work done, and everything was very professional. And this was scheduled almost on time. So, we were very happy with the plumbing part. But we also had an electrical issue. A company was supposed to come. Then, it was canceled. It was given to the second company. They communicated once and never came back. I tried to call them but I couldn't get through to them. So, that schedule is not done up to now. Other than that, with the first time we are using 2-10, it’s a relatively easy process. You put a claim in, and then almost immediately, they are responding and scheduling. It exceeded what I expected. It's a great company.

Submitting a claim to 2-10 is pretty easy. The only complaint I had was it took several days until the issue could get resolved. Our latest claim was for our kitchen drain and it took more than a week to get anybody out here to unclog the drain. That was a little frustrating. The technicians have all been great though. We like having a home warranty. But with 2-10, almost on every claim we had would be a delay to get somebody out there. I don't know if that's a 2-10 problem or it’s whoever they have contracted out to. But it would be several days before anything will get resolved. Unless somebody was there, they fix things and it was fine. But you usually don't make a claim unless you need something fixed immediately at your home. Still, overall, I'm satisfied. Once we have somebody in the house, all the issues that we had got resolved.

Purchased a warranty with 2-10, have an issue with ice maker and put in a claim on 9/29/2020. To date our contractor came out and said he had to order parts for the repair, this cost $75. Told me it would be 7-10 days before parts would get here. After a month called contractor and said was gonna be another 7-10 days. After another month called again and now no return calls. Contacted 2-10 and was told they would look into it and get back to us. Well had to call them back multiple times and now no return calls from them. Not satisfied at all. This been 3 months now and nothing..

My intention was to buy a warranty and it was two days or three days after I bought the house. I talked to someone on the phone to set 2-10 up and it was easy. He was knowledgeable and answered every question I had. Then they told me I have a 30-day waiting period and I did not like that. But I understood what it was. I had called them prior to closing on the home to get all the details and I didn't know that I had to sign up through closing.

We are a family of 4 who's had 50 days without a working refrigerator and still counting!... This is NOT the simple, economical "supreme coverage" we hoped for, especially for an essential appliance! There is constant confusion between contractors and the purchasing departments. 2-10 has no information about what they authorized to pay funds for -- they don't know the part numbers, who's buying what, and from what suppliers. 2-10 lacks accountability and allows continued poor communication with inadequate contractors who refuse to answer calls and emails about providing part numbers and tracking information, thus keeping all parties in the dark about the service status.

2-10 costs $100 but it’s cheaper per month than the provider I had, which is the only thing I that I don’t appreciate. But if they replace my unit, it’s worth it. If something else goes wrong, it’s worth it too. Signing up with them was smooth and it didn’t seem to be a problem. They don't do random light checks though. They should periodically check you and see what's going on.

My friends told me about 2-10 Warranty. It seems like their features are better than other providers. My experience with their rep was good. So far, it’s been fine.

I was doing an internet search and decided to call and see what 2-10 has because I was not satisfied with the company I currently had at that time. It gave me a link, so I went on to the link. The quote seemed reasonable. I got a text that asked if I wanted them to call me. I said, “Not now. I'll call you when I'm ready.” So when I was ready, I called, talked to them some more, and said I want to do it. I went ahead and paid for a year's contract right there.

The gentleman that signed me up was professional and nice to talk to.

I submitted one claim to 2-10, and for two weeks, I never heard back from anyone. I tried to call 2-10 warranty and during that process, I was just the waiting on hold. Hopefully, it was just a glitch. But since then, I've self-resolved the problem myself. I just canceled the claim. They could have given some form of communication between the time I submitted it and the time I cancelled it.

I gave 2-10 a call when I was signing up and everything was set up. It was simple and straight to the point. The experience was great as well as the customer service rep. He explained everything and I got everything in writing, and I haven't had any problems or questions.

I purchased the warranty when I had to sell the house because the appliances were so old. So, I didn't replace the appliances. 2-10’s price wasn't bad. I called one day and it's the same price the next day. The reps were helpful and nice. Also, when I purchased my home three years ago, it came with 2-10. I called up as soon as I found out where the warranty was coming from. There was a woman I spoke to and she was very nice too. The customer service was good.

I did an initial quote online and looked at the packages then someone called. I signed up and the representative was very good. I liked 2-10's system coverages, appliance coverages, and the ease of actually putting in a service request.

Talking to 2-10 and creating a ticket for an issue was very easy. However, the service people never called us back. 2-10 suggested that if we don't hear from them in 24 hours, we should call them directly. When we did that, they said that they were too busy to come out. I called 2-10 again. They put my ticket back in the queue and said it could be up to three more days before they send somebody out. I called them back again and they said that all of their service people were too busy. We had to find your own service person to come out and take care of our problem and then we would submit a bill to them after we've paid for it out of our own pocket.

We have been with 2-10 for many years, off and on, since they are less costly than others. We like them and the people we worked with, including the salesperson we dealt with. It was because of her professionalism and vibrancy that we signed up again with 2-10 for all our properties. We cancelled the active policies with other home warranties and we lost a lot of money canceling Midway, because it was all prorated. But when it comes time for renewal with 2-10, I'll have to really think hard.

I'm a realtor and I've heard good responses from clients about 2-10. That's why I use them on my rental property. When I signed up with them, I went on the website, put in the information for a quote, and got a call right then from a guy. It sort of scared me because he called right away and I told him that I haven't even clicked through anything yet to set up. But he said he could do it for me over the phone then he gave me a really good discount over the phone for doing it. So it was a good and easy experience. It also took less than 10 minutes to complete the setup.

HI, I would like to share my experience with 2-10 home warranty. I have purchased the supreme plan two years back and I was told this is the topmost plan and it covers most of the major appliances in the household with a deductible of $85.00. On 11/8/2020, My water heater stopped working. Opened the request and tech came in and mentioned that the heater need to be replaced. Paid the service fee $85. On that evening got a call from claims and told me that, "Your out-of-pocket expense for this repair is $1500." My neighbor also replaced his water heater with another insurance, and they covered everything after the deductible. Even I got a quote from external contractor that the whole replacement including labor is $1200. I am not sure why they are asking $1500 out of pocket.

Our realtor was trying to get the sellers to pay for the warranty, but they refused. So, she recommended that we get the one with 2-10 anyway. Whenever we were originally going to set it up, we spent about a week or two discussing it, calling back and forth, and trying to figure out what was best for us. But their representative was very helpful. He answered everything I needed him to and whenever we set up callback times, he was always prompt on getting back with us. All in all, I would recommend 2-10 for the protection if you need it.

My parents have 2-10 Home Buyers Warranty. I also have them and submitting claims with them has been relatively easy. I haven't had that much of a problem and they're easier than the other company I was working with. I submit through their online application process then usually, there's an email follow-up. But they subcontract out, so I never know about the techs. I'd get strange calls and wonder if I'd answer them. Other than that, I had a good experience when I talked to their rep. Once I figured out who I was calling, it was fine and usually, because of the industry I work in, my SOP would be I let all calls go to my voicemail first. All in all, 2-10 was not super outstanding, but they got the job done in a timely manner and there wasn't a hassle.

I did two claims with 2-10 at the same time. It was for a plumbing issue. I had a clogged drain. They immediately messaged me, saying, “We're looking for somebody.” After that, an automated message said, “We found somebody.” and then, the next workday, somebody called me. They scheduled a time and came out quickly. From the website to the contractor that they got, I have zero complaints about how that went.

When I need something fixed or something happens, I won't always have the money for it. If I can afford to pay for the insurance, 85 is a bit easier to come up with at the moment than 200 for a plumber. I had 2-10 when I closed on my house and that's how I got back with them. My last claim was when my hot water knob went out in my bathroom. The gasket thing had to be replaced.

We were looking to have insurance in case something happens. My brother-in-law has the same and he recommended 2-10 to us when we bought the house. Signing up was pretty easy.

We had a claim for a refrigerator and somebody came out about two weeks ago. They said it was something about a panel and they just had to submit that to 2-10. I have not received any sort of update. Obviously, a refrigerator is urgent. I was on hold and have to call four times before I was able to get in touch with someone. I still don't know when this is going to be fixed. I'm not very satisfied because I'm still waiting for a response from them. So far, I would not recommend them.

My coworker told me that 2-10 was the same company that he used. I know that if he loved it, then he won’t send me in the wrong direction. I looked them up and I did something online. They called me back quickly. It was the guy that handled everything. He was nice and it didn't take long. He explained everything so I didn't even have to ask any questions after.

The service contractors that 2-10 have worked with in our area are hit or miss. They take advantage of homeowners. The reps know the tricks those guys try to play sometimes, and they did a pretty good job of calling them out on it and protecting us and 2-10. They’ve been really good. Recently, we had a water backup issue on one of the houses we own. They covered it, except for a little bit outside the house, which was in accordance with the policy.

We've had a 2-10 warranty for about five years now. It was given to me as a home warranty with my first home. I negotiated for that, and they had picked 2-10. When I moved with my wife, we decided to get the home warranty again because we enjoyed it. It worked well with me the first time. It's a good product. We had a handful of claims with the old home, and it was perfect. The claim process is great. I like the online portal. I've done the online portal thing, and then I've also called. Every time, it was really nice and seamless.

If I could give ZERO stars I would! Working with 2-10 has been a nightmare!!! They were very good early on with claims such that I moved three additional properties to their company, but within the last few months service has significantly declined. I have a sealed system refrigerator at one property and since August of 2020 I have been trying to get the refrigerator/freezer combo to function correctly. There have been 3 different contractors, some have come to look at it multiple times; parts ordered and delivered to the property, where they still sit and countless calls with 2-10 regarding this issue.

A friend that I met had the service before and I took his words for granted when he recommended 2-10. Signing up was easy. I did the whole process online.

One of my Realtor friends out of Tennessee spoke so highly of 2-10, and he's very meticulous. If he's speaking highly of it, it must be good. I called and spoke with a lady and she was so nice and helpful. I don't like pushy people and she wasn't. She gave me time to think. She also explained everything, and that gave me the assurance that in the event that I would need them, I would have a positive experience. I thought about it for a couple of days, and I got back with her before the time to let her know that I wanted to get a policy started with 2-10. Since I'm supposed to have it for 30 days prior to getting coverage, my policy started in October.

I had one claim and the people who came out was saying that I had to cut a hole in the wall. But it was just replacing a cartridge in my shower knob. I ended up pulling it out myself and going to Home Depot and spending the money and fixing it myself. The company came out was good. But the technician could have tried a little harder to try to get the thing out because I used a pair of pliers, vise grip, and it came right on out with no problem. When I placed the claim, they sent the email and called back to let me know. The representative was very helpful and kept me informed with what was going on, which was a plus in my book.

I looked at some other competitors, and I felt more comfortable with going with 2-10. I was satisfied with the coverage that they had. I spoke to a rep when I signed on and everything was good. She answered all of my questions and she was informative about what my needs were. I was fine with the process so far. It was painless.

People should have a home warranty. My house is brand new and initially, everything was covered by the manufacturer's warranty. Those just ran out, and I wanted to make sure I had continued coverage. 2-10 was referred by a friend and I just purchased it. The rep was great.

I moved into a brand-new home when I lived in South Carolina and we had the warranty, but we never had to use it. When I moved back to Alabama, I had another company and I didn't like their business. I recalled that I had 2-10 previously, so I came back to them. I just got it back, but including my other home, I've had them for eight years. The guy that helped me was excellent. He went beyond what he had to do to sign me up and I really enjoyed working with him. I was contemplating whether or not I should keep my old one and he was patient with me. He gave me a little time. It was great customer service.

You know it's a bad company when the subcontractors they send out complain about 2-10. I have been without a fridge for going on six weeks now. The customer service is nonexistent, they do not return your calls. I continued to follow up with no success or sit on hold for 90 minutes. You think having a warranty is added security and a sigh of relief, not with 2-10 they've been a nightmare and more of a headache. Wish I would've went with a different company when I purchased my home.

I was not pleased with my former company and after I'd done some research online, I decided to sign up with 2-10 Home Buyers Warranty. I liked their coverage and the recommendations as well as the reviews that they were prompt in response. They were also pretty helpful setting the payment up and the conversion was very good. Use them.

My son referred 2-10 to me. The customer service of 2-10 was very good. I'm pleased with the warranty and I also referred my daughter to it.

Submitted service request on failed induction oven/stovetop. We didn't hear from anyone for about three weeks, so I checked the 2-10 website and found that my service request had been cancelled. I called to see why, and eventually found out that the contractor assigned to contact us had been unable to do so -- because 2-10 gave them an incorrect phone number!

There was something wrong with the house when I first got it. I let 2-10 know, they let the builders know, and then they came out. I file claims on the internet, which is fine, but I feel much better talking to someone because I just pick up the phone and do it. But it is what it is. The contractors have been okay.

THE WORST COMPANY EVER!!! DO NOT WORK WITH THEM! I bought the supreme package $800+/yr. to make sure I had my sink and garage door covered. Come to find they say they cover faucets but will only pay $150 max towards the ENTIRE JOB, parts and labor. Entry level sinks start at 300, not including labor. THEN, they said they couldnt find a contract in my area so I had to find my own and they would reimburse me. When the contract showed up and said it needed to be replaced they said they needed to charge me $100 to have the plumber come out (I PAID THE PLUMBER TO COME OUT NOT 2-10) and now I'm only getting $50 to replace my entire kitchen faucet. When the contract said the costs is $800 with parts and labor to keep a similar sink that matches my kitchen.

My cousin told me how 2-10 works and that they were good people. I joined in and the first agent I talked to wasn't too enthused. The second time I called, I was annoying him and I got a different rep. I've filed a claim and the guy who came was very professional.

On October 1st we filed a claim for a dishwasher. Contractor came after a week, diagnosed problem and said that he would have to order parts from 2-10 Warranty. After two weeks we called contractor who said parts had not arrived. Contractor estimated that they could complete repairs on November 3rd - maybe. I called 2-10 Warranty and was told that I just had to wait for contractor. No assistance offered. As of today, October 27, we have no working dishwasher and only a "maybe" resolution. This has not been satisfactory and 2-10 Warranty has not been helpful. However, the contractor did take our $75 deductible and cash the check.

I filed a claim on the phone with an agent and they were professional. They took my claim and they told me someone should get back to me in 48 hours. I'm gonna recommend 2-10.

Go with 2-10. You can't go wrong. My son is purchasing his first home this Friday, so we told him, "Hey, you wanna jump on 2-10 as a home warranty." They were the company that we went with for our first home in Mississippi and we've stuck with them ever since. Filing a claim is easy. From beginning to end, I didn't have any major issues with the process. Overall, I haven't had any severe or negative experiences with them, but anyone purchasing 2-10 has to make sure that they recognize what they're purchasing.

I was in the market looking for a home warranty service and my daughter came across the 2-10 and a couple of others. I took the time to call them and did comparisons in their services and what they provided. I was down to two companies and it was a pretty close comparison between them. If I'm not satisfied with one within the year, I would have to cancel and go to the other warranty company.

Signing up for 2-10 was a decent experience. Prior to speaking to them, I had a Choice Home Warranty salesperson who was relentless. I went with 2-10 instead as their process was simple and there was no pressure. If it wasn't for a friend of mine who told me about 2-10, I would have never heard of them. On the other hand, Choice, American Home Shield, and other warranty companies are all over the internet. But once I dove into what they actually cover, there is fine print. I went with 2-10 as they cover a certain dollar amount each year while the other companies are limited to certain items that had dollar amount caps on them per year. I paid more per month for 2-10's warranty because of what it covers. It's less of a hassle to use them. Other people shouldn't be pressured by salespeople and look at the fine print. I got 2-10 for my peace of mind.

We haven't had to file a claim yet but so far, so good. During the purchase, we did everything over the phone and it was pretty easy. They explained everything in detail. A home warranty helps cut that cost in case you need a major repair.

My best friend initially told me about 2-10 and I ended up signing with them. I wish that I had more information as far as pricing available on the internet. The first time I tried it, there was a chart that came up. But the second time I went back, I couldn't get back to the chart. I like to read things versus just having someone tell me what I'm getting into. Other than that, it was nice. The guy I spoke with was very nice and informative. He answered all of my questions and kept in contact with me without harassing me, which I really liked.

2-10 was recommended to me by a friend and when I spoke to them, their reps spoke positively. They were very pleasant and I felt that their service was the right fit. I felt really comfortable with them and I signed up. I've had a claim with them and the contractor sent was very professional. He conversed while he was working. Currently, I'm just waiting for parts to be shipped. People should make sure that 2-10 fits their needs. There have been other companies that I contacted which don't really give a lot of information. I could tell their reps didn't want to talk. If things start off that way, I know business will not be good.

My air conditioner conked out after about two months living here and I placed the call to 2-10. It took them three days before I got a guy to come out. Now, they're saying it's not under warranty. My AC unit has been out for at least a week and they’re saying they won't fix it so I got an estimate to have it replaced. When I'm done, once I know the cost, I'm gonna sue them.

We got 2-10 when we purchased our home a few months ago. We had issues with our refrigerator and submitted a claim. Someone came out to the house within a couple of days which was great. The contractor let us know that the parts needed to fix the refrigerator were discontinued and that we would need a replacement.

I had a warranty for most of the past 20 years with a certain company and last year, service for both my residence and my rental property was horrible. I tried to contact someone in management for months and never got through. I started researching other companies and found 2-10. It turned out that it's the company my son has used and he has had excellent service. The 2-10 rep I spoke to was excellent and I had no trouble getting through. Since I got policies for both my properties though, I've gotten so many emails from 2-10 asking me to get a policy with them which is both funny and irritating.

Signing up with 2-10 was very simple. I just went online then someone called me. I filed a claim for a dishwasher and they fixed it. I called on a Thursday and someone came out that Tuesday or Wednesday. They were pretty quick and really thorough. They were immediately contacting me and asking me how did it go after the technician left.

I called 2-10 and talked to the lady. She told me the cost and it sounded like a better deal than the one with my previous company, so I switched. I don't have any reason to worry that there's gonna be an issue when I file a claim.

I've submitted claims with 2-10 online and on the phone. I was having some trouble getting the people to actually show up so I would have to call. When I call in, the reps are professional and I can understand them fine. But some of the contractors are not adhering to the 24 to 48-hour turnaround. One time, it was three weeks and I hadn't heard anything. Also, I had a little bit of trouble getting someone to come out for an HVAC issue, which I thought was a plumbing issue. I had to call my own contractor and pay them and I'm still waiting to be reimbursed for that.

I have a property manager that uses 2-10 and another home warranty. She has always used it and never had an issue so I trusted her. I signed up with 2-10 and it was pretty simple. I added my property manager as the primary contract holder for it because she's the one who manages my condo. I've never had an issue with 2-10 so I'm happy. I have a home warranty for my house as well. My appliances are already starting to die on me so I think having a home warranty is really important.

We have a house and I didn’t have a home warranty on it. I’ve been doing the upgrades myself. The only thing that I haven’t touched was my AC unit and my hot water tank. One of my friends told me about their AC that went and cost them 4 grand. They ended up getting a 2-10 Home Buyers Warranty. I called 2-10 and it was 4 or 5 o'clock in the morning here on the East Coast. They have a thing where you go to the website and put in your information. Then, they called me at 6 in the morning and the rep was from the Las Vegas area. I was surprised. They have somebody working on my time. I ended up getting the basic coverage and they sent me links for my policy. It's peace of mind and hopefully, when the time comes for me to use it or anything of that nature, the process would be smooth.

They had a vendor come to my house and cause damage and won't cover the damage to the machine he broke. They had 2 contractors assigned who never showed up. They won't honor the warranty for normal wear and team and this is costing me over 2500.

The representative from 2-10 Home Buyers Warranty was good. The enrollment process was easy as well.

I had another warranty company for several years but they wouldn't help me too much. I changed mostly because the customer service wasn't good and the repairs. We reviewed 2-10 online and they had great reviews. Every time if I've called, they've helped me out quite a bit. We would recommend them solely because we felt that they would do a good job even though we haven't had any services yet.

Everything is fine with 2-10. They sent a guy out for my microwave and he looked at it and said he was gonna order the part. I heard last week that he got the part, but he still has not bring that part out to put in the microwave. I've been waiting for him for two weeks now.

Updated on 12/07/2020: This is an updated review from October 20, 2020. In response to my first review, 2-10 took a few weeks to respond stating I should message them directly so their 'escalation team' could contact me to resolve the issue at hand. Of course, responding to their message immediately I still have not heard anything. This company is a scam and clearly does not outsource proper contractors to handle the line of work they promise to handle. Extremely disappointed and I highly recommend that if their company is in your closing contract on a house, you stop immediately and demand to go with another home warranty company. Below is the message thread from my original review...

The rep from 2-10 was very warm and inviting when I was signing up. She was really good and she explained everything very thoroughly. The warranty would be very valuable because it's $85 if something were to happen and it's better than paying thousands of dollars out of your pocket.

Submitting the claim through the online portal was pretty easy. But the plumber people that 2-10 went through can never come at the hour where I'm not working. So my shower has been leaking for weeks now and it's kinda frustrating.

When I first moved in, my AC quit on me. 2-10 did have one company come out. The part that was broken wasn’t covered so I ended up doing it myself. The claim process went pretty smoothly. When I called to do the claim, their customer service seemed like they knew what they had to do. I should have checked that my washer and dryer wasn't covered because I did try to put a claim in for it, too. Other than that, so far, so good.

I submit claims to 2-10 online and their website is a little convoluted but overall, it's not that difficult to submit claims.

When I purchased 2-10, it was so easy to pay and they were so polite and nice. But when I needed the service, it was so difficult. It took a long time to contact them. As soon as they took my money, they started being very rude. Whenever I called customer service, they hung up. I waited almost 45 minutes to talk to somebody else. Then they said, "I'm going to transfer you to this department." When they transferred, the phone was hung up not less than five times. When I filed a claim when a drain was blocked and the water was all over my basement, the contractors came and fixed it, and I paid for them. I'm supposed to get a reimbursement, but I never got it. But the contractors were very nice. They also came quickly to fix my problems.

I have a refrigerator problem in which the Repairman (assigned from 2-10) came out and I paid deductible of $85. The diagnosis was made and 2-10 emailed me to tell me that they approved the repair and will order the parts and deliver to the repairman for placing me on his schedule. This email was dated 09/28/2020. On October 18, 2020 the repair was not addressed and I found out that FEDEX delivered the parts to the repairman on 09/30.

My mother-in-law and my father-in-law said that 2-10 are pretty decent so I decided to purchase a home warranty from them. I signed up online and the website was easy to navigate but I wasn't sure if I had signed up. I called to make sure that I did the right thing and they assured me that I did and that they see me in the system.

I would call 2-10 when filing claims. They told us we would be called back pretty quickly and have someone out. Our first claim was our hot water tank the day we moved in. We had someone out the next day. Another time was our furnace and again, it was fixed within 24 hours. I know things are kinda hard right now with contractors with the whole COVID. As long as 2-10 keeps answering the claims and getting them done in a timely fashion, that's really all we can ask for, which I feel like they have so far. I had another home company when we first bought this house and they were completely awful, but I cancelled my contract and went back to 2-10 Home Buyers.

I had a bad experience with my last home warranty company and I heard about 2-10 from a coworker and a sorority sister who told me that they have it and they haven't had any problems. The rep I originally spoke to was helpful. He addressed all my concerns and showed me the different coverages that they have via email and we talked about them. They have more coverage and I can use an independent contractor if I have one that I want to use. Also, I was interested in the HVAC seasonal maintenance, where they can come and check twice a year. I've had a pleasant experience so far. 2-10 is my third warranty company and hopefully, this would be a better experience.

I went ahead and got 2-10 with my house. I stuck with them because I haven't had any complaints with them. The only thing that I will tweak about 2-10 is regarding some of the people that they have contracts with. They should probably get a better provider. When I had my house on the lake, I had an issue with their provider. I was not a fan and I told 2-10 on numerous occasions not to send those people back out to my house. They were unprofessional and they basically never did their job. They would always say something was okay. I paid $75 for them to tell me it was okay when it was still broken. They would try to say that I needed to pay another 75 for them to come back out. But it was an existing claim so I was not doing that.

I had Total Protection and 2-10 when the air conditioner went out. But I had work done two years ago on the unit in the attic of the house and I found out that the unit has been here since the house so it was just old and went out. When I called 2-10, they came out and said it was pre-existing, so they wouldn’t work on it. I took 2-10 two months prior because I was tired of Total Protection. I had them for 12 years and every time they fix something, they have to come back and fix it again. I happened to talk to a girl from Total Protection and she said, “You need to go with 2-10 because they are better. They work with you. These other insurance companies don’t.”

I wanted to get information on possibly getting a stove and the lady that signed me up said for customers, it was 60% off. The signup was pretty easy.

The first time I used 2-10, I had a really great experience. So when we bought another house, which was 30 years old, they were the first company I chose to stick with. However, I had two claims that I was pretty displeased with, with my current policy. The first one was for a refrigerator not cooling. It started with the freezer not cooling, which was bad but livable. The first claim I had in Georgia was on a refrigerator as well, and the guy was able to fix it same day. But the displeasure came from the fact that the contractors that were sent out were extremely unprofessional. The entire transaction concluded with five words.

Something happened to my garage door. I made a claim on 2-10's website and their site was good. The contractor they sent was pretty friendly and they took care of the issue. So far, everything's going smoothly and I'm happy.

My daughter and son-in-law in Fayetteville Arkansas have had good experiences with 2-10. They recommended it to me and I signed up. Their reps were very knowledgeable and helpful. I got coverage on appliances, heating, airconditioning and my roof. 2-10 has a fairly comprehensive plan.

I'm a new customer of 2-10. We had a different company when we first moved in the house, and they were absolute garbage. They made us jump through hoops. We had to take days off work just to try to file a claim that they then ignored. My friend who's got a policy with 2-10 has had a couple issues and has had nothing but good reviews for them. I looked into it and by the time I hit send on the give me information, within five minutes, I had a phone call, and he was ready to go. He was outstanding, had an answer for every question I had and the ones he didn't, he put me on hold for maybe a minute or two before he had an answer. The sign-up process gets a 10 out of 10 for ease and simplicity.

A buddy of mine told me about 2-10. He told me that unlike the other ones that they said that they would replace it and wouldn't charge you, but they actually did charge, with 2-10, you just pay that deductible and they give you the new stuff for free. The rep was very helpful when I purchased the warranty. I tell other people about 2-10.

I like to buy insurance and got a home warranty for some extra peace of mind. But I currently have a claim and there has been a lot of confusion. I initiated the claim on October 9th. It’s a very simple fix but it's still not resolved. My initial thoughts and experience haven't been great. But I want to give it some time. The guy that came looked at the problem and charged $85 just for looking at it. He said that would be covered when it was going to be fixed. But I got a call saying that the claim was declined. I called 2-10 four times and every time, I got a different answer. I was on a call yesterday for almost three hours with the purchasing department. Finally, the rep confirmed that the claim was approved. But there has been a lot of miscommunication. He sent me an email confirming that. I need to make sure the appliance company has the same information.

I was told by a mutual friend about 2-10, and I went with his recommendation. I pretty much gave the young man that helped me with signing up all of the information, and I've received information back from him. He gave me all the information over the phone. The only thing was he didn't ask me how many refrigerators I had, how many freezers I had, how many washes or dryers I had. I hadn't read the paperwork, but I do know that they cover all of the appliances from the inside to the outside. We did get that type of service.

My sister, who lives in Huntsville, Alabama, is registered with 2-10 and she told me about it. When she experienced some situations or problems in her home and called the home warranty to file a claim, the person on the phone was courteous and the person they sent out to her home did an excellent job. She spoke very highly of the company and it encouraged me to sign up. The only thing was my sister wanted to pick her own contractor but was not allowed to do that. But at least the contractor that came out did an excellent job.

Our washing machine broke, they charged $200 for someone to come out and look at it who diagnosed the issue, then they sent another company to come look at it again. The second company straight up lied so that 2-10 could claim user caused damage and deny the claim. Look 6 weeks to just to get to the point where they denied the claim, they never contracted me to say it was denied, the parts were even on the truck being delivered when they changed the claim to denied. Now I've been without a washer for almost 2 months, out $200, and need to pay to have it fixed myself.

I bought my house four years ago and I thought about purchasing a home warranty. When my brother bought his home about the beginning of last year and he did it, I said, "You know what? If he did and I didn't do it yet, let me just get on it and do it." My mother had 2-10 when she was in Florida. We got it, too. I went online and the navigation was pretty easy, but I called the representative from that. I'd rather talk to someone. He did pretty well. He talked about coverages and what they offer and what each package represents.

I used 2-10 once a couple of years back, and then I started with them again recently. So far, it’s good. I had it for three houses and then I sold one. Now, I have it for two homes. I claim through online. I found that every time I call, it takes too long. I have to wait a longer time. It also looks like they have different departments for different purposes. When I call, it goes to the one central place, and then somebody has to route the call to a different place and I have to wait again. That needs to be improved. Apart from that, claiming is okay.

I'm still in the middle of getting my spa worked on, getting it fixed. 2-10 dispatched me to somebody that was supposed to come out and work on it, but then they called me up and said, “No, we don't work on spas. We only work on the pools.” It took two and a half weeks to get somebody to come out. Then the contractors said they didn't know if he was gonna be able to get the board. He wanted to say we probably have to gut out the entire system and come to find out he was able to find a board for the spa in Tucson, Arizona. So we're waiting on getting that part out because it's a $1,000 maximum deductible for that claim.

Initially, when we purchased the house, we had 2-10. That was in 2011, and then, we let it go. I was doing the home repairs. I was tired of fixing things. It was getting harder and harder to do the upkeep on the house. We shopped around for different places, and 2-10 really gave us what we were looking for. I did a claim with them once and it was easy. The claim was repaired immediately.

I first learned of 2-10 when I purchased my home in 2003. The builder, which was Roy's Homes, had a contract with 2-10 and that contract transferred on the home for one year. They paid for the first year in the event that there were any repairs needed that was not covered by their contract. From 2003 until last year, my requests have all been done by phone. This year, I made one of the requests online, but the most recent service call that I made was via phone. Because I started using the service via phone and that was so helpful, that's my preference. There's that personal touch in contact.

I tried one other warranty provider. They provided poor service so I needed to find another. I submitted a claim to 2-10 for the annual HVAC tune up. It was easy but the response I got was confusing. I got a response that said, “Go find your own tune up from a local provider and submit the receipt after getting preapproval.” And I found that it was cheaper than even going through 2-10 so I just did it on my own on the side. They need to be a bit clear on when they say find your own service because they didn't state that in plain English. It was a two-page long email with a lot of odd instructions in there. There was no verbal follow-up at all. No one called me or explained anything. Other than that, so far, so good. But don't do the tune-up service because it's not worth the money.

My agency gave me the lowest coverage with the most reputable company. 2-10 was fine, but after the signup experience, the communication was choppy. I didn't appreciate the fact that I got a letter in the mail that said my policy is cancelled for refusing inspection. There was a self-inspection that I was supposed to do and I never received an e-mail, so they're supposed to send one out today.

So far, our experience has been very good. We've only had to talk to them when we initially were getting signed up. But I'd tell everybody here to get it.

2-10 was straightforward with what they offered. It has been a lot easier to understand what was or wasn't covered, or the limits, or what all they did. And it didn't seem there was this fine print or extra talk going on. My wife signed up and it was one call. She talked to a guy, got some the rates and stuff there, shopped around and then just called back, asked for the same guy and signed up in a minute. It was very easy. We're in the middle of waiting for a part to come in, where our furnace went out. That guy who came out said there were two things - a circuit board and something else. But it got approved. So, they're just waiting for the distributor to get the part. They came out on Thursday or Friday, and then we got approved that same day.

Two people (my niece and her friend) have moved from another company to 2-10 on my recommendation. My brother is also thinking about it. Before I went with 2-10, I had another provider and they charged $100 every time even if there wasn't an issue. The service was very poor as well. The phone calls were going to the Philippines and they didn't understand what the issue was with the appliances. My friend is with 2-10 and he introduced me to it. I reviewed the references and they were good. Other people reported reviews on the internet and that's what I looked at. This is a new company for me and I'm expecting good results from them.

The service techs came out for an air conditioning issue. They had to order some parts so I'm waiting for them. They're supposed to come back tomorrow. But I've been satisfied with 2-10 to this point. It seems like a good service that I would recommend.

My experience with 2-10 has been good so far. I never had to submit a claim yet, but they're good at taking my money out of my checking account.

When I first called in to get more information about 2-10, I've always had a good experience with it. Everything's been great. I'm personally not familiar with it, but since I've been in the field as I'm a realtor, I know it's gonna be definitely worth it. I can see where it is even helpful with other clients of mine as well that are buying houses.

I sent in a claim for a pipe running up in the wall, behind the refrigerator for the ice maker. 2-10 is investigating what happened because I found the leak as we were getting ready to go out of town on a Friday night. They did not dispatch or log it as urgent or an emergency even though it was an active water leak. That caused people not to come to take care of the leak until Tuesday. When the contractor came, they cut the water off to the house, capped the pipe, and told me that they could not get access to the pipe and that I had to cut through the wall. I told them that I would do that when I get home.

I heard about 2-10 from the technician on a claim on our prior home warranty program. I chose 2-10 because the main thing has been better accessibility to more skilled technicians. The prior company had their own network and they just weren't capable. And I just bowed with them on a couple different claims. It would take four to six months to resolve a claim.

I'm not used to having everything being electric. I'm from California and I just moved here to Florida. The water heater, stove, and refrigerator are electric. Then, there are multiple air conditioners. Here, the microwave isn't built-in. Where I'm from, that's a code violation. You gotta have a built-in microwave. You can't just have it on the counter.

I was using American Home Shield but I didn't like their customer service. So when I was explaining it to my coworker one day at work, she told me to try 2-10. They were excellent. The gentleman who signed us up told us that after 30 days, they were gonna send us a gift card from Amazon. But we never received it. We called them and the gentleman said he didn't know what I was talking about and that it was supposed to have been an email link. But I called them when I signed up. I didn't do anything online.

I had a home warranty before and they weren't that good. Then somebody told me how good 2-10 was. Then they told me what I needed to do. I called in and the representative was great. If I need 2-10 in the future for something, I'll call.

We did a claim a few weeks back for a water heater. It's not done yet since we recently had a hurricane in the area, so all the contractors are pretty tied up. When we made the call to 2-10, they told us that they couldn't refer us to any contractor because all of their listed contractors were not available and they suggested that we contact a local contractor and get a bid to have the work done and submit it. So we located a plumber who could do the work for us, had the work done, and we submitted that to 2-10. We haven't heard back from them yet. But as I understand, the warranty contract is that they recommend somebody, and then they go ahead and send them out. They were unable to do that so they didn't really live up to their piece as of yet.