2-10 Home Buyers Warranty Reviews

I've had the coverage with 2-10 for a year now and have submitted a few claims. I’ve been doing it online, which is easy, and everything has been straightforward with their site. Interacting with their contractors has also been good so far. Everybody that has come in has been friendly and knowledgeable.

I had my first claim with 2-10 due to my furnace and thermostat, but it really wasn’t good service that I got. I wasn’t happy with it at all. They had no contractor here in Columbus, Indiana, which is a decent, up and coming city, that could come and work on it. They had to wait for a 24-hour period and they said they were trying to contact somebody, who is not from this city but from some surrounding area. I called them back the next day and talked to them about the situation, and they told me I could call somebody from this town but I would have to pay for it and possibly be reimbursed.

I submitted a claim with 2-10 for our leaking dishwasher and that worked pretty well. The contractors have great personality. When they came at first, everything seemed to work well, then it started leaking again. So, I called them back up. They came back out and the guy fixed it. The actual owner came out to check the third time and worked on the dishwasher himself.

2-10 was the warranty company that the seller chose and we've been covered since November 21st of last year. Recently the water pressure was really high, and it was causing the water heater to turn off. Submitting a claim wasn’t all smooth because there was a scheduling issue. But they're doing some work with some of the piping and the new water heater is scheduled to be installed tomorrow.

I've had 2-10 Home Buyers Warranty for about nine months now. When I'm submitting a claim, it really is fine. I call in and then my husband has done it a couple of times online too. However, their reps are not very knowledgeable. I had a refrigerator that did not work for 10 weeks and I was calling multiple times a day. They kept sending people out who actually broke it more. And, I could tell that it was just some 16-year-old girl answering the phone saying, “Oh, I understand.” I also had a problem with the dishwasher for seven weeks and it was horrendous.

In the summer of 2017, I turned my air conditioner on and it didn't work. I called 2-10 Home Buyers Warranty and they sent the local contract person to check it out. He wanted to sell me a whole complete setup. He said that I gotta have a new furnace and a new air conditioner because it was a heat pump and that I gotta replace all of it to the tune of $6,800. I'm in my 70's but I'm not wet behind the ears. We had a young guy before that serviced our furnace and air-conditioner needs and I called him. He came over and he fixed it for around 50 bucks. He checked out everything and he cleaned whatever he had to clean on the air-conditioner and my furnace. He said that I was just low on Freon. Also, my garbage disposal went out in 2017 and had that replaced through the home warranty but I had to pay upfront the $100 service fee even though I’m paying about $700 a year for a home warranty program.

I called 2-10 due to our water heater not getting hot and going cold after 10 minutes. The reps were really nice and helpful and within three minutes of putting in the claim, the water company called me. The tech came out in a timely manner and he was really nice and helpful. He gave me a little bit of information on what he was doing and when he had to come back a week later to address my water again because it still wasn't getting hot, he told me what I have to do in the future so I wouldn't have to call. I've been with 2-10 since August and right now, I'm happy with them.

I've had 2-10’s coverage on my home for 14 months. The warranty was part of the negotiation when I purchased my home, and I added the buy-down price or the deductible for the refrigerator and freezer. Recently, I put in a claim for my HVAC because the thermostat is not changing. But when I got the email back from 2-10, it said that the claim was for the telephone wiring, and I didn't even have any issue with it. I called 2-10 and they didn’t know why the system did that either because they had everything, including the serial number, that I had to put in for the HVAC.

It’s very easy to submit a claim to 2-10 and they get back to you fast but for my air conditioner last summer in the peak, it took a week for somebody to come out. Other than that, the contractor came within two days such as when our refrigerator went out and interacting with them was fine and pleasant. I would recommend 2-10.

We've had 2-10 for about 10 years now. When I’m submitting a claim, they're not difficult. However, it’s sometimes difficult to get satisfaction. I filed claims for the refrigerator as well as the washer and the dryer. They assigned me to a repair company, but they never showed up. They didn’t wanna answer my calls too. And then, 2-10 agreed to finally purchase the items that needed to be purchased, instead of buying parts to fix it. They replaced the washer and the dryer. Other than that, most of the contractors have been good.

2-10 has been very good and the service they provided met my needs. Whenever I had something broken, I would use their website to do a job order and they would make it happen. Their customer service is very good. They’re always professional and very friendly. They send a technician out to my home within 48 hours. Every single service was great except once, and that was just because the technician they sent out had some personal problems, so there was a little delay in getting my AC fixed. My latest claim with 2-10 was with the swimming pool. I had a problem with my valve accelerator that controls the filter and it was leaking and causing water to go out into the drain line. The tech who came here replaced the valve.

I recently had an issue with the heat pump and filing a claim online is easier but I had to talk to the rep from 2-10 to work out payment issues. The rep was a little arrogant but besides that, it was all right. I explained why I was not going with their repairman when I filed a claim. I’m using my own and it shouldn’t be nobody’s issue but mine. The contractor who came was great but I didn’t want to use him. Also, 2-10 has to be a little bit quicker on repairs and with their turnaround, their fixes should be way more perfect. If my heat pump goes out right now and I call by this afternoon, the thing should be back on and running. That’s a good turnaround time and I paid the extra money.

I submitted a claim with 2-10 for the water heater and they had a contractor out. The tech replaced the thermostat within the water heater itself. It would be 2 years in May since we've had 2-10, and when we had an issue with our refrigerator, it was fairly easy to submit the claim itself. I made a phone call and there was an automated system. I told them what was wrong and they sent a contractor to our house.

We have had to make several claims or phone calls to 2-10 and most of the time, there were no problems. However, the last time I called, I was not okay with it. A plumber came in to check one of the leaks that we had in one of our walls and 2-10 told the technician that it could be okay to open our wall, but there were no details why. It was gonna be covered, but it ended up that instead of 2-10 covering or paying for having to make the hole in the wall, I was having to pay for it, and I wasn’t okay with that. I understood why we had to pay for it in the end, but I wasn’t okay that they said okay in the beginning.

I filed a claim with 2-10 for my garage door. The work was done very well. I also have a claim for my toilet that's so old that you couldn't get a toilet ring for it. 2-10 doesn't have a plumber contractor in my area and so they want me to find a plumber, pay for the service, and they would reimburse it. Right now, the toilet is not fixed. It clogs up constantly.

The 2-10 warranty was something I decided to add on when I bought the house, and I've had the coverage for seven months now. Submitting a claim is really easy. You just call or submit it online, and they assign you to someone who will come out and take care of the problem. I typically submit claims online and there’s no difficulty with the use of the website. It gives you very specific choices and when the claim doesn’t quite fit in a box, I just click the closest one and they still send me somebody who can take care of the issue.

For around less than one year now, I've been with 2-10. When I had a heating issue, I got a professional contractor who was able to complete the job and do well on it.

2-10 Home Buyers Warranty was what the seller provided when I bought my house and I've had them for six months now. My experience with them was horrible. I tried to get a claim on my gas stove because the oven quit working. Their reps said do it online but it was virtually impossible. I can’t modify it. The stuff that they sent me tells me to go to the website and sign up there. I did all that but it didn't do anything for me. And when I called them, they said that I need to do it on the website. I asked the rep to show me where to put the information in but she couldn’t do it either. So, I ended up calling and talking to people. The service provider that they finally hooked me up with after several weeks, when I finally got a hold of him, doesn’t service my brand or my location. Then after another week, they couldn’t find anybody that would service my brand or my location.

The claims experience with 2-10 has been excellent. I've filed claims over the phone just because it's easier for me and the people there are great. They're very responsive and quick. But with the two claims I put in, I didn't use the contractors. I took the cash option and went to Home Depot. But everyone 2-10 has sent out to see what the problem was has been great. The guy who came out to try and see if he could fix the washer was fabulous.

A friend of mine has a realty company in New Bern, North Carolina. She uses 2-10 and she told me about them. I call them for my claims. I wait, I get somebody then they reply. They are usually very good about replying. I then have to wait to hear from the service provider, whoever is gonna do whatever needs to be done. Responses from service providers depend on how busy they are. From my experience, I had a plumber who responded quicker than the electrician.

2-10 was recommended by my Realtor when we purchased the home. We've had them for almost two years now and submitting claims have been very convenient and affordable. I do it over the phone as I am the kind of client who likes to listen to a voice on the other side. Whenever I call, I take down a name and the time of the call and the day. I put that in my agenda just so if anyone would say that they didn't speak to me or didn't do it or didn't say that, I'll say that they did and I spoke to this person at this time of the day.

I've been with 2-10 for about a year and a half now and I’m not sure if I’m gonna renew with them this time. I’ve used them twice. Once, to replace a thermostat which was $100. I had them do it because I didn’t know any better. But I found out later, I could’ve had it done on my own for the same or less. Another was when my water heater broke and leaked. I wasn’t happy with the quality of technician that they’ve sent out. 2-10 gave me a new water heater for $100, but I wasn’t happy with the workmanship and how the tech ended up installing it into the cabinet.

We bought a house in North Carolina and the 2-10 warranty was only for a year from buying it, so we renewed it after the first year. Whenever I've had to file with them, I do it online and the process is really easy. The contractors that they've sent out have also been very nice. They try to do what they can to fix your problem or whatever is wrong, and it's done pretty fast.

When I bought the house, there was the 2-10 home warranty on it. After the contract for that expired, we took over. Recently, we had a water leak, then the water went from the bathroom over to my daughter’s room, and then it went in to her closet. The water was under the carpet and on the wall. I filed the claim over the phone to get that fixed. But that process could be improved because every time I called, it always took so long for somebody to come out. The contractor that came out to our home did okay. Right now, everything is okay.

It has been fairly easy to submit a claim with 2-10. I just submitted it online, and then they had somebody out the next day. The technicians were friendly and they did well fixing our furnace. It has been working now and we’re really happy with it.

I tried a couple of other companies but 2-10 seemed fair-priced and they didn’t have a lot of underwriting on the stuff that they cover. However, calling them to file a claim would be about 30 minutes just to get through to someone. On the other hand, filing claims with them online is easy. I had an issue one time from looking up the reviews of a contractor. I felt not very comfortable and I called 2-10 up. I told them to look into it and they did that. They switched it for me. I’ve always gotten help from their customer service. I’d recommend them to a friend.

I had a garbage disposal unit that wasn't turning on. I submitted a claim with 2-10 and they were efficient. The claims rep I worked with was professional and within two days, someone got back to me. The technician they sent out was capable. Although he had parts with him, he ended up changing the garbage disposal unit. But the garbage disposal unit is making a noise. It's not as quiet as it used to be. But it was a cheap one. Still, my experience with 2-10 has been good.

My first year home warranty experience has been rough with 2-10. During my first claim, my air-conditioner went out and they called a serviceman to my house. I was in the bathroom at the time, so I was trying hurry up and rush to get to the door. By the time I got to the door, I got a phone call from the serviceman and he was blatantly cussing me out, using all types of foul language towards me as far as me not getting to the door in time. I recently had a claim also and it was quite embarrassing. I paid $100 to have a guy tell me to change the filter. I wouldn't recommend 2-10 to anyone.

I've had a good experience with 2-10 Home Buyers Warranty and I've had them since 2016. It's easy to submit claims online and the claims get resolved fairly quickly. Usually, it takes a day to get a contractor out. When they come, I tell them the problem I’m having and they try to resolve it. Usually, they’re good as far as troubleshooting. I’m satisfied with 2-10's service and I’d tell others to get them.

I normally submit my claims to 2-10 online and it’s very simple. I had a couple of issues but I like the way that you can file a claim and it has been okay dealing with their reps. Right after we moved in, the AC went out and I didn’t have any problems. However, I had an issue with one of their contractors and they were not to be sent to my house. I had a little argument with the one from 2-10 that called but it was handled and it’s fine. Recently, we had a problem with using a propane and we shouldn't. The tech is replacing the propane kit on the unit but it hasn’t been fixed yet. The part is not in. Also, I had an electrical problem and they couldn't find a contractor to come out, so I had to find to my own contractor and ended up paying out of pocket. Nevertheless, I recommend them to my clients.

We've had 2-10 for a year and a few months now and submitting a claim with them has been easy. It takes the contractors a while to respond, but other than that, they’re fine.

We've had 2-10 Home Buyers Warranty for 10 years and we've had a good experience. We filed our most recent claim for the water heater that was leaking. I called it in and then a rep called and said that they couldn’t find someone to come and fix it, so I needed to take care of it and 2-10 was gonna reimburse me. I started to give calls to the plumbers. And then I had questions and the person who answered the phone call was a complete mess. She didn’t know what she was talking about and she gave me the wrong information. I said that I wanted to escalate it and figure someone who knew what they were dealing with. It was a disappointment to me, but they fixed the issue and did it the right way, and there was no problem afterward. The technician who did the work was good and 2-10 reimbursed me for what they said they were gonna reimburse me for. The reimbursement period took less than 10 days which was fast.

We got 2-10 when we bought the house. We've had it for three and a half years now and many of the contractors that we have used through 2-10 said that it is one of the best home warranty companies that they worked with. When I submit claims, I do it over the phone. I have tried multiple times doing online and I have never been able to make it work, which is kinda frustrating. It's easier if I can do it there and not call because I usually have to wait on hold. But the people that answer the phone are knowledgeable enough and pleasant so it's not really an issue.

The lady that helped us find the house that we moved into was a friend of the family and she referred us to 2-10. Once, we had issues with our water heater and we submitted a claim to 2-10. The plumbing company came out on a Tuesday and looked at it and said they needed to put a work order in. We were out of hot water for a week and a half. They said they were gonna get back within two days, but on Thursday, I didn’t hear anything. I thought they were gonna come on Saturday and I had to call to see what was going on. The plumbing company said they were waiting on 2-10 to approve the work order. But when I called 2-10 they said they were waiting for the plumbing company to get back with them.

We've had 2-10 for 12 years and submitting a claim has been very easy to do. I’ve never had any issues with getting a repair work done. And if someone doesn’t respond, they send out someone new. They’ve been excellent. I’ve done claims both online and over the phone. But I’d like to speak to somebody, as to me, it’s a little bit easier. So far, every contractor that I’ve dealt with has been very professional. I haven’t had any real issues. I’ve had somebody come out and then I needed a follow-up and they didn’t respond. But I was able to call in and 2-10 just dispatched a different company. Having the warranty has been very valuable. It came in very handy when things would go wrong. They were e-mailed to mitigate the cost that I’ve spent to get those items fixed.

2-10 Home Buyers Warranty had been out here a few times and the experience has been great. First thing was I had a cracked vent pipe in my bathroom and people came out, repaired it and they did a nice job. Then, a second time, people came out because I had an odor coming from the bathroom but 2-10 did not cover the cost of that because it was a plumbing issue which was bigger than what they covered. I'm still happy with the service though. I normally call to file my claims and their reps have been awesome. Plus, the contractors that they send always put shoe covers on before they come into my house, so they don't get my floors dirty, which is awesome and very considerate. Plus, they explain everything well.

We bought a new house and 2-10 Home Buyers Warranty was included with it. However, the home warranty didn’t include our washer and dryer. One time, we had an air conditioner leak. I submitted a claim online. It was quick and it worked well. I had told the lady from the contractor who was answering the phone exactly what was going on and I took a picture of the model number. However, when the person came out, he didn’t have the part that he needed. If the lady would have passed on that information, then the technician would have had it, my problems could have been solved that day. He didn't have the part and it was Friday night, so I had to wait through the weekend.

When I submitted a claim to 2-10, I went through the tool and waited 24-48 hours for a turnaround on the service level agreement. Then, I found one of the associated partners with the company. From there, they showed up and did the work. Now, it depends on the quality of partners and I had that in question. I thought for about a period of time they were mediocre and I wasn’t kinda satisfied with it but eventually, they corrected that, found someone else and the job was done. The claims process was straightforward and it was not difficult at all once I understood what to do. I just followed how it worked.

The back burner on the cooktop wasn’t cutting off. So, the stove wasn’t really off, it was still on. Knowing about it, I was stressed out and I didn't want to sleep as it would have been a fire. This was my first time submitting a claim, so I called 2-10 over the phone. The guy who helped me was amazing. He made everything easy. Then, the tech came out. He took his time and took care of everything. And, everything was good to go. It was an excellent experience.

Our experience with 2-10 has been good so far. The initial coverage was for two years, then we've had it for an additional two years. The premiums are reasonable for the service that we got. But whenever I submitted claims, I did this online as they didn't have very easy access over the phone. Doing it online was not the easiest and their website was not the most user-friendly, but it was doable.

I've had 2-10 Home Buyers Warranty since the day I bought my home. Submitting a claim to them was very easy. I just called, told the rep what was going on and the next thing you know, he got contractors calling me and they were dispatched the next day. The contractors were great. They explained everything and they weren’t here forever. We even had to get a hot water heater replaced and they were in and out in two hours. 2-10 Home Buyers Warranty is very valuable because when things go wrong, the cost is not completely out of pocket. We’ll definitely recommend them and we’ll probably be renewing ours.

The dishwasher had draining issues and wouldn't drain well. It was connected to some tube and it came to a point where we hadn't used it in a couple of days and it had filled with water. When we opened it, it all flooded out, so we were ready to put in for a new dishwasher. We submitted the claim with 2-10 Home Buyers Warranty online and I selected the option to have them reimburse me the $100, that I would have paid towards the warranty, for the purchase. We opted to do that instead of having them do the claim. We purchased a new dishwasher, then we had the company we purchased it from install it. Once I have the receipt, I can submit it and 2-10 will reimburse me the $100.

I submitted two separate claims with 2-10 on the same day. I did it online and I was contacted by the companies. One claim was related to the garage door and the other one was related to plumbing. One situation was resolved, while we need to get back and make a decision for the other one. The service was prompt and I appreciated it. I was happily surprised, compared to our last warranty company, of the service happening within the next business day.

On my realtor’s recommendation, I got 2-10 and have been with them for two months now. I submitted one claim over the phone and had a good experience with their rep. The contractors who came in were professional and courteous. I met with them and talked about the project. They told me what they repaired and followed up.

The warranty service is great. The people on the phone are nice enough. But with my two experiences, I haven't been real big on either of the contractors that they sent out. So I've been using my own people to get things done. I've been doing the buyout option because their people haven't been showing up. Like for my Freon split system claim, the guy said he would be coming out at a certain time but he never came out. He never called either. I finally got in touch with him three days later and said I would just go with my own person instead of him making me waste my time with this. The warranty company said it would be covered. I can get the receipt and the bill, and take care of it myself. That option has seemed to be less hassle for me. It won't be that way for everybody but I work in the service industry so I know a lot of people from a lot of different jobs that would come out and do things the day I asked them.

My furnace continuously runs. I submitted a claim over the phone to 2-10 Home Buyers. Though that process was easy, and the person whom I worked with was helpful because of the fact that the contractors went without me being there, the problem is not fixed. The contractor never even told me that they came out January 31st. I then contacted them February 12th because I didn't know they had been out. They only sent the receipt via email. 2-10 should have followed up with me too. I'm not really happy with any of the things that happened.

I submitted a claim for my furnace through 2-10, and it took me a month to have heat so that didn't make me happy. The contractor told me the issue was my circuit board and it was gonna be two weeks for them to get that on order because they had to go through the warranty company for it. Once that came, they told me that wasn't just the only part. It turned out that the gas valve went and that would be another two weeks. When I asked why they couldn't get the part, they said they couldn't just buy it and chargeback. So I was without heat for an entire month because of that.

2-10 was the best option that our realtor gave us and they've been great so far. I submitted a claim and then they called me the next day, so it was really easy. The gentleman that came was really nice. We even chitchatted for a little bit, and he fixed my exhaust fan and left within 15 to 20 minutes. Now it's working perfect.

2-10 Home Buyers’ customer service was great when I called to submit a claim for a clogged drain issue. They walked me through what was covered and got the process started. The technician sent out was thorough and got the job done. It ended being a bit more involved than initially and he took the time and step to make sure to understand the issue and resolve it. The drain has been fine since the repair and my experience with 2-10 has been good so far.

We have a heating system gas claim with 2-10 and it has been going since October. We did a lot of renovations on our house and we had a company that was familiar with the house because they had helped us refurbish it. They had done all the maintenance and made sure that everything was going properly and cleaned properly, and they had mentioned that it is possible that the particular unit might need to be replaced. When it got very cold, it would shut off. It would still continue to heat as long as it was mild even around the 30s, but when it would get down really cold to around 10s, it would turn off.

I prefer to submit my claims with 2-10 over the phone because sometimes I try to do the mobile app and it just makes me mad, so I give up. The reps and technicians are all very nice too. For the most part they were able to resolve our issues. I'm just sad that the rates went really high up from 40 bucks a month to 75, so I'm switching.

When I purchased a home, I bought the coverage of 2-10 Home Buyers Warranty for it. A family friend told me about 2-10. We had to use them once and our experience with them has been very good. Submitting my first claim was easy. I called it in and a technician came out quickly. He advised me on what was wrong and what needed to be done. Some of it was simple. He changed the filters in the air conditioning unit and fixed another thing. He was nice and very informative, and he resolved the problem quickly.

We purchased our home at the end of November and 2-10 was sold with it. Their claim process was pretty good. It was nice to get through on the phone to talk to someone versus having to wait or being cut-off like I was when I had my other home warranty with our last house. When we had a claim, a repairman came out and looked at everything on our oven. The first time, Bosch wasn't open or out for training so he wasn't able to get any assistance and any diagnostic information.

We’ve been 2-10 Home Buyers Warranty clients for two years and we have many issues with them. The contractors have been fine and easy to work with but 2-10's employees have been really challenging. We've had numerous repair claims that needed to be done to the house that were not covered for minute reasons not specified in the contract. We had roof leaks that took over six weeks to repair because they didn’t wanna pay for certain things. It was a $200 repair. We had our heat go out during an ice storm here. The temperature was 5 degrees and we got it fixed after hours. They were supposed to reimburse us for that service given it was an emergency situation but they denied our claim.

When we built the house, 2-10 was part of our home warranty. Our experience submitting a claim was fine. We do it over the phone. In general, it takes a while for a contractor to call and actually show up because of their schedule. We had canceled a service request because we needed to go ahead and transfer it to a rebate since somebody is moving in with us.

The actual response time of 2-10 is pretty slow. It could be next business day, kind of issues. There was an issue where we were having problems with our heating where it was gonna be at least a 24-hour time period before there was gonna be a response to it. And if this was on a Friday, it wouldn’t have been till the coming Monday. That’s kinda problematic. But their website is straightforward and simple and the technicians have been good. They’ve shown up when they were supposed to. They were all polite, courteous and took care of any issues I’ve had.

We’ve had a few requests with 2-10 and we’ve never had a problem. We recently filed a claim for the heater that was not working. I did it online and the response time was really fast. The technician was awesome. He was really fast and had the right stuff, and was able to fix it right then and there. He was here for about 30 minutes. The heater has been great since then.

One of the requirements of doing a mortgage with our mortgage company was having a home warranty. So, we bought 2-10. Submitting a claim to 2-10 is easy. We just go online and do it. Their website is very easy to navigate and they're able to get somebody out here quickly. My experience with the contractors have been positive as well. Not too bad rapport.

I had a plumber out to look at something that the new buyer of the house wanted looked at. The nice plumber, who was clearly experienced and knew what he was talking about said that it was not an issue. So, it was a quick visit. I had also submitted a claim online for a microwave and then I got a call from a dispatcher, and then I heard from the service provider. It was easy and everything was done swiftly. I've had a great experience with them.

I’ve been with 2-10 for quite some time. It started when I purchased another home with my mother. My Windermere agent gave us a year’s subscription with 2-10 as a ‘Thank You’ for purchasing. I was so pleased with 2-10 that when I bought the home that I'm in, I went ahead and purchased it at the same time. But sometimes it’s difficult to get somebody that’s in their network to come work on something.

2-10 was provided by the company which built our home, and we migrated over to them and extended the same warranty that we had. The online process when submitting a claim has been good but it might be helpful if you could select your own vendor. I’ve had issues with people making appointments and not showing up, people coming in and trying to sell us other add-on services or ridiculous prices and people not doing the work that was supposed to be done.

We've been with 2-10 Home Buyers Warranty since we closed with our home buying in July and our experience with them has been pretty good. I've only had trouble with one claim that I've had to put in. The company that 2-10 sent out didn't fix the problem. This company came out twice already and the problem still exists. But other than that, I submitted claims with 2-10 online and the website navigation was simple.

We filed a claim with 2-10 for our Kenmore washing machine. I did it online and I called the support number that they gave me. I saw what the procedure was if I wanted the unit fixed - I would call a technician and it would be $100 deductible. The unit wasn't really repaired, and so I called 2-10 and asked if I could just get $100. The rep gave me a positive answer. We were then sent the check via quick delivery and everything worked out well. We went down to the local Home Depot, picked out a machine, and the unit was delivered in a couple of days.

2-10 Home Buyers Warranty was linked to the house by the seller when we bought it and we've had it for almost a year and a half. We were given two years of coverage and we are planning to renew with 2-10. Submitting claims through their company has been really easy. We call and let them know that something is going on, and they send somebody out to look at it. Then, the person who comes out is the one who decides if something needs to be replaced or not, or fixed, or how it works. They take care of everything and we don't even have to do much after that.

I have had coverage with 2-10 Home Buyers for a year and I’m not happy with them at all. Recently I filed a claim for the icemaker and refrigerator, and they never got fixed. The water was dispensing but it had a weird taste. I ran the filters in it but nothing worked. I knew it was not from the water itself because we had everything else in the water line and the sink. I can drink it from our sink and it tasted better than from the fridge. I have spent the whole time for every single claim and 2-10 never sent anybody out.

When I was buying our house, I asked for the seller to get me a warranty and she got 2-10 Home Buyers Warranty. Having a warranty on my property is very valuable. I've submitted three claims with them and I've had a good experience thus far. I called over the phone to submit my claims and two of them have been automated. They dispatched contractors out in the same day for the last two claims. For the last time claim I had, it took long for them to receive the part as well as to fix the issue. Nevertheless, after things were fixed, we didn’t an issue anymore.

We've had 2-10 since July. It came with our house when we purchased it. When submitting a claim, everything was fine on the 2-10 part. The overall process was easy. For my claim, a female technician came in and she had a male apprentice with her. That was interesting and I was surprised by that. But she was good. My only frustration is the amount of time it takes for the claim. The contractor is taking forever. My appliance is still not fixed. I have to wait another week for them to come and put the parts in that they ordered. When the part came in and I was called to schedule a visit, the closest was two weeks out. It'll be close to a month by the time the appliance actually gets fixed.

2-10 has been our home warranty for 15 years. I usually call in and talk to an agent and then I put in the claim and then the contractors call me within 24 hours or 48 hours. But I normally call them before they call me. My latest claim was for our furnace and the contractor who came out was professional. He told me what he was doing. He first talked to me and said that we needed to have a new furnace, and I told him I couldn’t afford it. He went on to just tell me that parts were malfunctioning or broken. So, we went from needing a new furnace to then calling and saying that they could replace parts. They’ve already replaced the parts and I don't think the furnace is working 100%, but it’s working.

I bought the warranty from 2-10 when I bought the house in August 2018. The broker came up with the name and I just went with it, however, I don't think that was the right choice for me because every time I have a problem, 2-10 doesn't have someone within the network and I have to find my own and pay them. And before any work has been done, the contractors had to call and explain and 2-10 gotta approve it. I get it fixed, I pay, then I have to wait for the money, and it's just too much. That situation has been nine times out of 10.

Our hot water heater began leaking, water was brown, and smelled. We had to pull the floor up changed multiple valves but no changes and still had water leaking. The tank was flushed several times. Still brown and smelled. Filed a claim, after doing so Website states, (you will be contacted during Monday-Friday by the contractors normal business hours for service). We tried to be smart and not risk further water issues to our house and since it was the weekend we went out and bought a replacement tank... No harm no foul right. Well with all the photos and evidence of a bad tank 2-10 wouldn't even consider any reimbursement for the new tank. I guess we should have dealt with a bad leaking, brown water smelling tank, and had more damage done to our floors waiting on the contractor. What a sorry service to have. Sadly it is almost time for us to renew and I highly we will be doing so! This was just terrible!

We have been using 2-10 Home Buyers Warranty over the last eight years. We had them through our real estate agent and then we had just continued using 2-10 while we were at that home. Eventually, we also got one for our new home when we purchased it about three or four years ago. When we initially had them, 2-10 was pretty quick as far as response to any issues that we're having. They were able to send somebody out in a quick and timely manner. It wasn't overly expensive annually for us to buy the warranty either, let alone the deductible. We were able to get that at a decent price too.

I've had 2-10 Home Buyers Warranty since I moved in June of 2018. Submitting my claims online to them has been easy to do. I've had both good and bad experiences with them. About five times, the assigned contractor did not contact me right away or did not contact me at all. 2-10 had to continue looking for more people who also didn't contact me. I've experienced some several nightmares where they couldn't find anyone and I have to deal with the problem myself. The contractors would take like three weeks to actually show up, and by only giving me a very short, couple of minute notice that they were in the neighborhood. Overall, their selection of contractors has not been great. 2-10 should improve the quality of their contractors and their responsiveness.

Whenever I submit a claim with 2-10 Home Buyer's Warranty, I do it online but I usually have problems with it and have to call. The process is easy when I speak to somebody and the reps are pleasant. They are also quick to file whatever claim I need and contact the work people. The techs usually come out in a timely manner but we had one instance where they weren’t. Even so, the techs' professionalism and quality of service were good.

I have been using 2-10 Home Buyers Warranty for over 10 years. I had it in two homes. I bought my first home 20 years ago. The seller offered me a year’s home buyer warranty with 2-10 and I continued to use them since that. They're easy to deal with and I usually go on the website when I submit my claims. It takes minutes or just an hour and then I get an email with an assigned contractor. Then I wait until the next morning for the contractor to open up and they were there for me in the morning or in the afternoon trying to schedule a service. The technicians were kind of hit or miss. Some of them are good companies while some of them are not professional. If I had a bad experience with a company, I call 2-10 back and tell them to send somebody else. Some of the reps seemed to be okay with changing and assigning to a different contractor and some of them are not. Most of time though, the quality of work that was performed is good.

2-10 came with the home that we bought in Georgia. I was covered for a year, and then I upped it for another. Submitting a claim was not difficult at all. I did it on the phone and the claims rep I spoke with was always very friendly. Whenever I had someone come over, it would take three days for anybody to call me. But the people that were sent out would speak to me and tell me what was wrong or not wrong. I've had 2-10 for a while and overall they seem to work. It's nice to have a warranty because you never know what you’re gonna buy.

I have the 2-10 Home Buyers Warranty for almost two years. I’ve had a good experience the first time around so I decided to stick with it. Filing a claim with them has pretty been easy since I could do most of it online. I usually get a call the next business day and then I schedule with the contractors within that same week, if not the next day. It’s pretty quick. Plus, I’ve had a pretty decent service from most of the contractors that 2-10 had sent out. My experience with 2-10 has been pretty good so far.

2-10 Home Buyers Warranty came with the house that I got. My experience with them has been great. Every time I’ve put in a request, I’ve had answers back within one or two days. I usually submit a claim online and their website has been very simple and easy to navigate. Also, all the techs have been great except for one.

Our water bill shot up because there was a leak somewhere in the house that was not causing any visible water damage. We filed a claim with 2-10 and they had a plumber come out. He looked at the issue and he couldn't figure out what it was. He told us that we needed the outside valve for the house fixed, as it wasn't covered under the warranty, and once that was done, they could come back, do a test for a diagnosis, and then go from there. We then got the valve fixed and we called the contractor back. I don't know if there was a miscommunication between that contractor and 2-10, but the contractor told me that he couldn't do it.

The claims process at 2-10 could be easier just from a technological standpoint. I submitted a claim one time and upon further inspection, before I heard back from 2-10 or from anyone, whether it would be 2-10 or the contractor that they put in-charge to do the job, I found another issue related to the initial issue, but I couldn’t go back in and edit the support ticket. But their contractors have been fantastic. There's nothing that I can think of that they can improve on. They’ve all been extremely professional and very efficient. They’ve gotten the job done as they came to do. Everything that’s been fixed hasn’t had any another issue related to it.

I’ve been with 2-10 Home Buyers Warranty for about 25 years and I normally submit my claims by phone. Their reps have always been good. Sometimes, some of the stuff that I thought would be covered are not covered but that's my fault for thinking that it is covered when it ain't. Sometimes, they are able to get the contractors out the next day and sometimes, it takes a couple of days. Their monthly fee is a little high though. They charge me $100 a year and that's high compared to what I was paying 25 years ago. I understand things go up a bit but it doesn't cover what I was paying when I first started 25 years ago. Other than that, they always take care of everything that's in the contract that's covered.

During some of the coldest times we've had in a couple of years, my entire air-conditioning system stopped working so we had no heat. 2-10 responded very quickly when I filed my claim and they worked really well with the contractor that would make the repairs. I put in my request online on a Friday, and after about an hour of doing it, I heard from the contractor. They did their best to get my heating up and running that evening. But unfortunately, it needed to be fully replaced. So, they said that they would be with me first thing Monday morning. Monday morning, by 8:30, I had a phone call from the contractor who gave me an update on the claim. And then, by 11 o'clock, they had given me a call just to let me know that everything was approved and they would be out that evening.

I have been covered by 2-10 Home Buyers Warranty since November of 2014. It was the home warranty that was set up when we purchased the house. Submitting a claim online was fine and straightforward. On the other hand, it's a little painful and takes forever to get somebody on the line when I have to call. However, when I get a rep on the phone, our interactions were good most of the time. And when they give a time frame on when to expect a contractor, it would always be within a day or two.

We got a home warranty from 2-10 when we bought the condo and have been covered for about a year now. I did my claim over the phone and their customer service reps did well. They were very good.

The first time I tried to submit a claim, it was for the AC. But I cancelled it the next day because the time frame for the technician to arrive was four or five days and I couldn’t wait for it. I filed another claim last month for the fridge. It was not working, and they changed the parts. However, I still regret that I used the 2-10 home insurance for it because it may have cost me less than the $100 deductible that I paid. The warranty is worth it definitely if I have major issues, but I can't even verify this part unless I try to ask for help for something major and see how they will treat me. Hence, the warranty isn't worth to have. I will never renew again.

When we bought the house, the Realtor put 2-10 Home Buyers Warranty in then the seller paid for it. We have it for almost two years now and as far as submitting claim go, it has been super easy. I would submit claims online then call in multiple times after that. However, our experience has not been very positive thus far. The first time we submitted a claim, we had an issue with our dishwasher a while back and it was fine. But then in the last two months, we had the water heater go out and the furnace stars to go out in the same couple of weeks. The water heater took almost two weeks to get fixed and we had a lot of terrible communication with 2-10.

Whoever answers the phone when you're gonna put the claim at 2-10 thinks that you have read the contract. My refrigerator was making a noise and apparently, it was the icemaker. I put in the claim and they selected who was gonna be going. And for the first time, I got the call from the contractor within 10 minutes after I put the claim. The contractor went here and checked everything.

I like the way that 2-10 keep their word and their commitment. When I have an issue with my house, I call them. I'd rather explain the problem to the customer service, and then they send me the right technician. I didn't have an issue until the last technician for the air conditioner came. 2-10 was supposed to share with them the payment for Freon since the Freon was low on my AC. Up until today, I haven't seen the technician or get a call from 2-10. The people at 2-10 told me that the Freon is covered on my warranty, but I think that 2-10 did not agree with the payment with the technician. Also, 2-10's site could be improved by being able to get access with someone any time a client wants. Moreover, 2-10 should call before they get whatever they're up to. But other than those, I've been with 2-10 since 2016 and the experience with them has been good.

When submitting a claim to 2-10, my wife has handled all of it and their process was good. Their contractors are fairly professional and that is satisfactory as far as it goes. 80% of them comes out of time and communicate well. But there was one contractor we had that was not professional and we couldn’t count on him to come out when he said he would. But we’ve had some experiences with some other ones that had been good. Although sometimes they are unable to find the problem and fix some things, it worked okay. Anything we’ve asked about has been very simple and things have been fixed timely, but sometimes it wasn't.

I've been with 2-10 when I purchased the house a month and a half ago. I have had two issues with them. The first one was for plumbing and everything went fine on that. The pipe was clogged and everything was taken care of. The plumbers were very professional. The other issue was for the stove. When I moved in to the house, the house passed the inspection and the stove was working. However, the stove has stopped working so that was when we called the warranty. Somebody came over and the guy said that the stove needed to be replaced. He could not make it work. Then somebody else called me and said that the claim was denied because it was too old. But that was not in the agreement that it was not covered. I don't think that was fair and I don't think that that should be denied.

I've had 2-10 since 2015. It was a recommendation made by the Realtor at that time. He had used them a couple of times with other clients so I decided to see how they are. I hadn't had an issue with them but it seems like the last couple of months have been pretty rocky. I feel like they weren't really doing a lot of listening. They weren’t inputting what they thought the problem was and not really listening from a customer standpoint and it's ridiculous.

We requested for a home warranty and the seller of the home I closed in November chose 2-10. I have been using 2-10 since then. I submitted a claim one time and I did it on the mobile website, and it was simple to do it. However, there were a few nitpicky things that they couldn’t cover. The plumber that came out couldn’t do some things because they weren't covered. I had a leak under my sink and had a bit of water damage with the cabinet. I submitted a claim hoping everything could get fixed with the warranty based on our plumber who can do home restoration and wood repairs, but it was a waste of time. I replaced two pieces of PVC pipe, which I could have done for about $12. Other than that, the technicians that they sent out were very nice and knew what they were talking about.

We purchased a house and it had a warranty from 2-10. Once we had a claim for our furnace and the tech who came out was great. He was very helpful with regards to our questions and he explained all of it very well. He made a few adjustments to the unit and it was fixed. Having a warranty on our property has been very valuable. It has saved us money.

2-10 is quick to respond, but as a homeowner, it's frustrating that the hours that the company offers and the hours that normal people work are the same, so there’s no option for them to come even as late as 5 o’ clock. They tell you that they will, but they don't. They expect me to be here at 1 o’ clock. If I work a full-time job, taking off once for them to come out and tell them what's wrong, and then taking off again for them to come and fix it a few days later is really hard to do. There are no hours where they try to work with you, which is the most frustrating part. The recent service contractor that came was not the most intelligent person. He asked me all kinds of questions about the product, then he asked me to show him where it was leaking from. I knew how to take the part off and I could have fixed it and not paid them. It was a waste of my time because he made me show him where the problem was and he didn't look. It was silly to me.

We purchased our home in October and have had 2-10 since. Their reps were very helpful and they answered my questions when I filed a claim over the phone. The contractor who was sent out ran down through a list of things that needed to get done. He explained everything to me and he wanted to make sure that I understood. I liked everything overall.

My mother-in-law has 2-10 Home Buyers Warranty and she has had good experience with her stuff. I also lived with her a few times and I saw what 2-10 took care of. And when they couldn’t find somebody, they would subcontract somebody out. That happened a lot of times with my mother-in-law’s AC but she found a good person for the AC and they treated her well. So I wanted to have that for my own house. I can also save money by using it. On my first experience with 2-10, I called about the plumbing and it worked out well. The contractor, Five Star Plumbing, did a really good job. But the second time did not work out too well. I called 2-10 on a Friday and it took all the way until Wednesday of the next week for me to have somebody come out here. Nobody could use the toiler until the contractor could come out. I was lucky I had another toilet in another room that was working all right. It would still flush. But I was inconvenienced.

It’s pretty important to have a warranty and 2-10 Home Buyers Warranty had more services than the other companies. I've been with 2-10 for three years now and they've helped me out. They've sent me the people that needed. I file claims through the phone and the reps are doing a good job. Then when the contractor comes out, I show them where the problem is at and they take care of it. They do a little inspection and see what’s gonna happen. The last person took about three days to come out. I was having a heating issue and when he got there, I told him what the problem was. I showed him the attic and we went up there. He took the unit apart and showed me the problem. One of the cables just came loose. He took care of it and everything’s been good since then.

I got 2-10 Home Warranty in 2008 and I've been contented with their service since then. I like their price and it's easy to file claims both online and over the phone. Plus the contractors that they’ve sent have all been good.

I was a Realtor for a very long time, in Virginia and 2-10 was one of the companies that I recommended, that everybody seem to have a satisfying experience. I've had it for my home for 2 years. Calling in my claim has been easy and the response I get from their contractors has been fine. But I'm not really happy with the quality of work. I’ve had some difficulty here in Arizona. I’ve told them several times to not send me the pool company guy who kept telling me everything is shot and the pool needs to be dug up. They look for stuff that seems to be not covered by the policy, instead of doing the work. He misdiagnosed 3 times and 2-10 won’t send a different one out.

An interior panel on our microwave has damage. At one point, it was sparky when we were using it. I went online and submitted a claim with 2-10 and I really liked the process. They have a really nice web interface for getting that along. The repair company then contacted me on the same day. My husband met them for the first review. When they came to do the repair, they were professional. The whole claim was finished within two weeks. I would recommend 2-10.

Up until three weeks ago, my experience with 2-10 Home Buyers Warranty had been great. I have a six-month-old, and it's been very cold in Texas over the last week with temperatures in the 20s, and my heater has not been working. I had a claim placed and a service contractor came out and said that he fixed something. That morning, I woke up and it was 63 degrees in the house. It was very cold and my infant was cold which I didn’t like. I texted the guy back and told him that while I appreciated him for coming out, unfortunately, my heater has not been fixed. He came back and said that my heater needed to be replaced. It would keep having an issue and it could go out completely.

Submitting a claim with 2-10 Home Buyers Warranty has been pretty easy. I did it over the phone and the rep was very hard to understand. But other than that, he was great. He said that if he didn't get back with me within 72 hours, I could personally call him. I had to call the contractor and when he arrived he asked me what happened and had me point him in the right direction. He did his job and told me that our water heater went out. He explained what was wrong, what part he replaced and everything that he did. He also told me that it would take a while for the water heater to fill all the way back up, but I was very surprised that it was quick. Everything has been performing great since then. Overall, it’s relieving to know that if I have anything wrong, I just have to pay $100 for somebody to come out. But our biggest fear was that if we didn’t have a warranty and needed to replace our water heater, it wouldn’t be as expensive as it would be with the warranty.

I file my claims online with 2-10 Home Buyers Warranty but it's not easy on my phone. For some reason, it won't take me to the right portal, so I always have to end up calling to do it. Although my experience in dealing with their reps is good, they need to improve the time it takes to get a claim resolved. When a part has to be ordered, it takes a long time because 2-10 is the one who orders it. It doesn't come from the contractor. We went almost three weeks this summer without air conditioning because 2-10 had to order a part from their vendor to get a little cheaper, while we suffered. That wasn't fun.

I submitted my claim with 2-10 over the phone and my experience with their reps were professional and courteous. The claims process was straightforward, and as expected, the contractors called and let me know that they were coming. They very professionally told me what the issue was and took care of it. And they were able to do it on the same day.

I've been with 2-10 for about three years now, and I either go online or call them when I file a claim. And while it's easier to do it online, I don’t like that it never tells you what is not covered. Their customer service team is good. They are nice, friendly and somewhat professional. Most of the technicians, however, are probably the ones who are at the bottom of their profession. Better technicians don’t want to sign up with this type of warranty services, and only those technicians whose business is not doing great would sign up. I understand that. Nevertheless, the issues are always taken care of. But if 2-10 could get better people who are more responsive, that would be really nice.

I have 2-10 for two and a half years now and have a great experience with them. English is not my first language so I file claims through the internet. It is easier for me to send a message that way. Their customer service is good and the interactions with the technicians are fast. I'm completely satisfied with 2-10's service.

2-10's website is good but they’re a pain to work with in terms of the flexibility around what they’ll cover and what's not covered. We had a problem with our icemaker and we ended up getting to a settlement agreement with them, which is fine but it took about six times that a guy kept coming up and replacing things. At that point, we were having a baby and we needed an ice machine for my wife and the icemaker wasn't working all the time. But beyond that piece, their people were good and the people that they've sent have been top-notch and very capable. 2-10 is a good value and I'd recommend them. They're good to work with.

2-10 has been good and the technicians have usually been great. My last experience was for my garage and it was supposed to get fixed, but 2-10 denied the vendor and they're not covering it. If they say they're gonna fix one particular thing, then they should fix everything that goes along with that compartment. Other than that, I like 2-10 a lot and I haven't had any problems.

My experience submitting a claim to 2-10 hasn't been fun. Last year, my furnace went up and a guy came out, and he made the wrong diagnosis on it. Several other furnace people came over and said as soon as he saw soot coming out of the gas furnace, he should have known that some part was cracked and that the furnace needed to be replaced. I wasted a week and a half with them trying to get me another company out to say the same thing. Then, I had to wait another two weeks before I got my furnace put in.

I submitted a claim for my air conditioner that was broken and the process was easy. The contractor came out and fixed it. I have replaced appliances before, and 2-10 gives you $100 incentive to do that so that has been nice with their warranty. I wonder however, if the value is worth it or not because with the yearly fee, I'm typically losing money. It's insurance and I am covered, but for the most part, I've definitely spent more than I've taken advantage of. I've had the 2-10 coverage for two and a half years now but I don't know if I'll continue using it. Still, the warranty is good if you have old appliances.

I’ve been protected with 2-10 Home Buyers Warranty since July of '18 and it’s relatively easy to submit a claim. Usually, I call. A contractor came out once and fixed a leaky pipe, and everything has been functioning fine since he left.

I've had coverage with 2-10 since the beginning of May of last year. I submitted claims with them on the phone and their automated system wasn’t very good. It was very difficult to speak with someone. When I got a hold of someone, they were professional but the warranty didn't cover stuff that we needed to be covered.

When I bought my first condo, the 2-10 warranty was given. I've had it for two years now. Their claims process is pretty easy and their contractors who've been here seemed fine. They fixed the problem so that was good.

The house we moved into included a one year warranty from 2-10. Once, we had a claim with them for our water heater. It was Friday then and by Tuesday, we got a call from the repair company to set up an appointment. By Wednesday, a guy was here. It took him five hours to get the job done though. It took a really long time to get the pipe fit. He said that that was not usually the case and that he was having trouble with his tools. He was very kind.

About two weeks ago, an issue when my garbage disposal came up. When I got the call to make an appointment, I asked the lady at the plumbing company to call me 30 minutes prior to coming over. But I got sick and she actually sent her plumber to my home when I was sick. They were literally in my driveway and I was at the doctor’s office getting something. But it was fine. The lady was apologetic and when I asked if they could come out the next week, she said, “Of course.” But then I got called out of town on business and they showed up at the house again without calling.

I submitted a claim for my washer with 2-10 Home Buyers Warranty back in January 3 and that was easy. One technician came out to troubleshoot the problem for about an hour and pointed out a gearbox issue. Getting the technician out here took entirely too long though and all the parts have not been delivered. I insisted that the tracking number that I was given by the Sears representative was wrong but the 2-10 rep said it was going to the Crestview address. I pointed out to her that it was going to St. Petersburg. The tracking number showed delivered but I still have no parts at my front door. Dealing with Sears has been a nightmare and the washer is still not fixed for almost a month and a half now.

I've had my coverage from 2-10 since I purchased the house about a year ago. The first time I had a claim, a subcontractor came out and resolved the issue where we had some debris that was left in the garbage disposal in the kitchen. They took care of that. The second time is when we had some grout issues in the bathroom. Somehow, water was getting in at the base of the tile, and some particles were getting out of the insulation and eventually clogged it up. When I called in, I mentioned it to the reps and they were telling me that if the grout was missing then we couldn't warranty it. I ended up sealing it myself because no one has come back out to seal it, and I couldn't use my bathroom. My wife was pissed off with me.

We just bought our house in October and 2-10 came as a part of the home buying process. Doing claims over the phone seems to work best for me and the reps that I've dealt with have been good. With the technicians, however, it's one half good. I'm just waiting on the other one. They supposedly ordered a part for the microwave. I'm still waiting on them to come back and put in. And it has been about seven days now. But overall, my experience with 2-10 has been positive. They're doing what they're supposed to do and doing it on time.

I’ve been with 2-10 for six months and the experience was good when I submitted a claim. I called it in and did it online too. The technician’s quality of work was okay.

When we bought the house originally, and we found that their prices and package deals were good and fair, we chose them. Also, they came referenced via other personnel. I did my claim for my washer on January 10th and it took almost a month in order to proceed. The 2-10 rep said he had ordered the parts like two times since there was something up with the system. I called on January 20 and they still haven't ordered the part. I was a little bit upset about that. I felt that I had to press instead of being serviced. When I get in a situation where I feel like I gotta call and press, I'm a little worried. So, hopefully the next time this situation occurs and I need to call, it would be a one-time thing because stuff happens. But their phone service is great. The package that we have changed from one year to another and we did the add-ons, so I hope 2-10 does not keep increasing their prices.

2-10 Home Buyers Warranty was part of the home purchasing process. We've had them for two years now and they seemed reasonable with the pricing and everything. The process of submitting claims was fairly easy. It was all handled through the web so it was pretty smooth. The only difficulty I had was one time, somebody didn't close something up, but it wasn't much to fix. Then somebody would contact us within 24 to 72 hours. The contractors they sent would come in and do the job. Sometimes I had to order parts. It's a fairly benign process. They got it done and went out. With the concept of home warranty in general, I don't know if anything particularly stands out about them versus anybody else. I haven't had any bad luck with them, so there's that. I've had bad luck with other home warranty companies in the past.

I've been with 2-10 for 10 and a half months now. So far, I’ve only tried submitting a claim once. My interaction with 2-10's reps was fine. They were friendly and nice enough. They got back to me relatively quickly with the information. I’m in the pending stage right now because they have no contractors in my area so I have to reach out on my own, find someone, then make the arrangements with them to get ahold of 2-10 to get reimbursed. I haven't got around to doing all that. I thought it would be a much simpler process. Once I find a contractor, if 2-10 comes through, pay like they're supposed to and answer the phone when my contractor calls, it would be great.

Submitting a claim with 2-10 Home Buyers Warranty was pretty easy. I did it over the phone and their rep was helpful. I requested though that they give my phone number to the service people instead of my husband's number but they did not do that. Other than that, the contractors that they sent did a great job. They were very professional and they were able to finish everything in less than an hour.

It was a little nightmare to do the right claims with 2-10 just this past month. And I’m not so happy about it. First thing was that the contractors that 2-10 have on their network told me that 2-10 is not a good payer and they don’t pay their fees that they agree with the contractor. So, I had to find my own contractor and spent three days finding the contractor to come in and fix my problem. I also had to pay the claim of $75 bucks twice. I paid to the contractor and when 2-10 reimbursed me, they took off $75 more. So, I was pissed. Also, the old claim took almost a couple of months to get fixed. So, I’m gonna change companies. I have been with 2-10 for more than 14 years now and when I place a claim, I have problems. We would like to get another company to keep me safe.

I bought my house in 2007 and 2-10 home warranty was attached to it. I've been with the company for 12 years and claims submission has been pretty easy. I usually do it over the phone because it's easier to get ahold of them that way than it is to navigate their website. There are so many different places to log in. There's a vendor log in, a homeowner log in and a log in for people that buy a home warranty. They are all different and I find it really frustrating. If they could just recognize when I log in with my username that I am a homeowner, that would make it so much easier.

On August 17th, 2018 I submitted a call for service for my stove. Initially we received good service. A contractor was dispatched and came out within days and appeared to know what he was talking about. The contractor said the issue required replacing an igniter unit which was done a few weeks later. Unfortunately that was not the issue and the problem we reported continued. The contractor came back out and said he would research the problem. Weeks went by and we never heard back from the contractor.

We got 2-10 Home Buyers Warranty when we purchased the house and they did some service for us for our refrigerator. We had to figure out how to submit the claim through them as it was our first experience. My wife went through the website. I knew she had some challenges as the website was a little bit complicated. Once we finally did get the work order submitted, she wasn't the one to be home, so they ended up having to contact me. Once we got the phone numbers and we were able to get contact, they contacted me to make arrangements to come over and fix the house.

We have had 2-10 Home Buyers Warranty for a few months now. Their claim process has been easy to get started. When there was something with my air conditioner, their service contractor came to the house and did their job. Working with them was fine. They provided the service and met all my needs. They were prompt, courteous and professional.

The refrigerator people that 2-10 sent never came back. But everything else has been great. They’ve always did a good job and are pretty easy to work with. I’ve called and I’ve also used the website to file a claim and both are good.

We just bought the house in July and that was when we came on with 2-10. I have had an amazing experience submitting a claim to them and the technicians sent were very responsive, knowledgeable and friendly. We had a great interaction with them.

I've been with 2-10 for a year now and I normally call in to file claims. It was an easy process and dealing with their reps was okay. I had mostly good experiences with their contractors.

When my previous warranty company moved out of town, I got 2-10 and I liked them. I did the claims over the phone and had a good experience with the reps. So far, 2-10 is one of the best. We normally get the technician right away but sometimes, we don't have people in Bakersfield like pool guys, and some might take a little while. They would allow clients to get their own people. The home warranty people and the people who took care of the issues were both fantastic. The home warranty decides what's covered and what's not, and the client normally pays the technician everything. 2-10 is good and I recommend it.

I’ve been with 2-10 for about 10 years and now, they want you to go online when you have a claim. But instead of going online, I call and the representatives always take care of whatever problem I have. They are always polite too. I also call them if I have any questions. I am given a timeframe on when to expect a contractor and it is normally 24 hours. But they would also give me the number and if I need the contractor earlier, I can contact them. There is one subcontractor that I really don’t care for too much though. He was the one who installed my dishwasher. He came one time but he didn’t fix the problem and he was supposed to call back but nothing got resolved until something happened with my dishwasher again and he came back up again.

Today is February 8, 2019 and we have been without a working dishwasher since December 17, 2018, the date that we placed a service call with 2-10 Home Warranty. Think about that, we have gone through Christmas, New Year’s, Super Bowl without a working dishwasher. First world problems, I know, but if we paid for the services of a home warranty company, 2-10, to take care of issues such as this, should it take more than fifty-three days to get this fixed? Should it take longer than two weeks to get this fixed?

We bought this warranty with the understanding that an equivalent replacement would be provided for items that stop working due to normal use and cannot be repaired. My refrigerator quit working so I submitted a claim to have it fixed. The repairman deemed the unit needs to be replaced and 2-10 agreed and said they would have an option for replacement in 24-48 hours.

I've been with 2-10 for a year and a half now. When I submit claims to them, I do it over the phone and the process itself is fairly easy. The reps that I spoke with were professional. But with submitting the claim, I feel that a lot of times it takes longer than it needs to get somebody there to have the work done. My interactions with the contractors that came out was fair. I just had an issue where the contractor showed up one day then refused to show up anymore after that. They also didn’t get the information back to 2-10 so no work was being completed and it made the process take twice as long as it should. 2-10 also doesn’t have any other contractors in the area so I have to find them on my own and I was not super thrilled about that.

I made a claim to 2-10 for the heater that was not working. The furnace was out. I made a phone call and got the ball rolling. They set everything up and the technician they picked was very good. He called before he came and he was on time. But getting the parts took a long time. They had to order a new controller board for it and that came in within a week and got it fixed. Once, he got the controller board and the unit was working again, there was also a problem with the gas. One of the jets that direct gas to the pilot and then to the furnace went out and he had to replace that and it took two weeks to get that part. I made the claim on January 11th and the issue wasn’t finally resolved until February. Other than that, submitting a claim has never been an issue and as far as the service goes, it's fine. I've called 2-10 a couple of times about stuff and it has worked out every time.

Financially and economically, 2-10 is a great thing to have especially if you have a really major problem like I did when my air conditioner had broken and I had to get a whole new replacement. The warranty was a benefit to me to have because if not, I would've put out $3,000 off my pocket. I've been with 2-10 for 10 years now and submitting claims with them has been a good experience. I've done it online and over the phone and both have been very good. After which I am told that someone should contact me within 48 hours.

The first year that we bought the house, the AC went out. After a couple of visits, we found out the drip pan had melted because of a gas leak, and the HVAC had actually melted the plastic drip pan. It was overflowing and causing the AC unit to shut off. 2-10 did the $100 deductible for the first visit for the company they called out and they covered literally everything after that. It would've been a $1,500 overall cost if we hadn't have the warranty. So after that, it would be stupid to not continue the warranty because if anything happens again, they would most likely cover it. It was absolutely a pretty good value.

2-10 was part of the purchase of my condo and I've had their coverage for 13 months now. When I submit my claims to them, I do it online. Getting the claim process started was easy. Their response time was good. My experience with 2-10 was fine, but my experience with the repair company was terrible. It started out good. They came out and needed parts. They came back and needed more parts. They kept lying to me and I didn’t say anything to them. But I called 2-10 after the fourth time, and they talked to them. We decided to try it one more time, and it worked. It was finally repaired on the fifth time.

I usually call the claims in to 2-10 and I’ve had mixed results. I’ve had a problem with my washer for two months now and the first two people that they assigned to come out and check it said they couldn’t deal with the brand I had. The third person came out and replaced the motherboard but it didn’t fix the problem. I’ve also had a problem with the dishwasher since September and 2-10 sent the same person out to fix it. I’m still waiting for it to be fixed. He also looked at the washer again and it still isn’t fixed. The repair person called me yesterday to say he had the pump for my dishwasher and he said he would be here at around 4 o’clock, but he didn’t come. I assume he would call back to reschedule. The contractors seemed to know what they were doing but I would like them to check back to see that things are fixed.

I'm a little bit frustrated with how 2-10 handled the issue with my dishwasher. It took them a while to handle it and they retained it instead of replacing it. They sent out their contractors, who were very professional, and then the control board and a new harness were ordered. The guys then got in there with wire cutters and cut out my wires and spliced new wires. They put in the new harness and then put in my spliced-up harness. And then they installed the control board, only to find out that the control panel now was only half of it so only half would function. So, they ordered a new control panel and did some more work on the harness to get the control panel in.

Our experience when submitting claims with 2-10 has been good. We've had a few plumbing issues. The whole inside of the toilet tank had to be replaced. It would keep running and leaking, and 2-10's contractor replaced the whole inside of it. Another issue was when our water heater went out and they had to replace the heating element on it. When we submit a claim, we usually do it over the phone. However, it takes a little while for somebody to contact us and get everything fixed. We have to wait a couple of days and then we get the actual company that will be coming out. Then the contractor has to contact 2-10 so that seems to lag them a little bit and they're not allowed to fix it until it gets approved. When our AC went out this summer, it took about a week to get it fixed. 2-10 should speed up the claims process a little bit. But it's a good warranty to have.

We called 2-10 warranty company about our HVAC problem. They sent out a technician. He told us that the furnace is only about 2 years old and the part not working should be covered under the manufacturer's warranty. But labor is not covered under this manufacturer's warranty due to it being past 1 year of the manufacturer's warranty. So, therefore the labor is not covered under this warranty. But 2-10 says they will not cover the labor because it covered under the manufacturer's warranty, WHICH IT IS NOT! No help whatsoever. Also, was told by the technician that it would cost $300 in labor, but next morning calls and tells us it will be $450. Looks like picking and choosing what they will cover and then upping the price for repairs. Not happy at all.

I had 2-10 Home Buyers' Warranty for about 10 years. Initially, it was fine, but later on, I started having issues, so I ended up canceling. They weren't getting the claims addressed. Recently, I had put a claim in for my washer and it took them almost three months to get me a replacement. The people that they sent out, the contractors, they didn't do their job. I had to keep calling back and forth and we weren't getting anything done until the third month. That's when they finally wanted to go ahead and give me another washer. Though some of the reps whom I worked with were pretty good, I talked to one or two who said they were putting stuff in their system but then when I called back to check on my claim, it wouldn't be there. That kept delaying the process of me getting the washer or getting it fixed.

I have been using 2-10 Home Buyers Warranty since I bought my house in 2013. My experience with them has been good. I made two claims with them, both on the air conditioning. They had somebody contacted me right away. On the first one, a man came out and I don’t think he was experienced as a heat pump technician. But on the next man they sent out, they got the thing fixed. I submitted the claim a month ago, and I had to cancel that out because there wasn’t really a problem.

I have been with 2-10 for nine years and when I need them, I file the claim over at their website. It seems to have less hold time and I can do it a little bit more quickly if I need to. It's also typically handled very timely. The technicians they sent out were very good. We had a couple of issues over the past several years and it took quite a bit longer to get a resolution. I don’t know if it was due to the technician or due to 2-10 but when we have these types of delays, they could improve on better communication as to the cause of the delay and the expected resolution time.

I submitted my first claim with 2-10 last year when I first got it. It was for the evaporative cooler on my roof and my experience was an interesting one. One of the big problems with 2-10 here in Tucson is if the contractor that they contact with to be their service providers are one-star rated, their customer service and knowledge suck.

Aside from being recommended to us, we got 2-10 out of ease and we’ve been using it for five years. We've had some claims that we needed to place outside of normal business hours and so, I appreciate that I can do it online 24 hours a day. The process is very simple and they get back to me within 24 hours. There were times when we had to call and ask questions or deal with something after a claim has been placed and the 2-10 reps handled such situations well. The only thing that I have issues with is clarity in finding out if something is covered or not.

I've been with 2-10 Home Buyers Warranty for a little over three years and stuck with them for the convenience. They’re better-priced. And the few times I’ve had to use them, they were somewhat responsive. When my washer wouldn’t spin the wet clothes to get the water out of them, it took 2-10 months to replace it. First, we had to wait for the contractor to come out for the first time. I placed the call with 2-10 on Wednesday and got the number for the contractor on Thursday. The contractor said they only come up here on Thursdays and the tech had already gone that day, so we had to wait for next Thursday.

We're very happy with 2-10 Home Buyers Warranty. We had HVAC issues in the summer and they took care of our AC. Recently, there was a heating issue. Somebody came out and fixed that too. The quality of service provided by their contractor was very good. Sometimes when we call 2-10 and need somebody on a Friday, they say that it could be that the contractor would come on Monday. But so far, the contractors have come out very quickly.

2-10 was part of my purchase agreement when I bought the house and I've been with them for two years now. I submit claims over the phone and the interactions with their reps were positive. It has only been twice, but the contractors have met the timeframe that was given to me both times, and the interactions with them were top-notch.

I bought the house in September last year and the previous homeowners purchased the 2-20 home warranty before I bought the house. It hasn’t been a year yet that I've been with 2-10 and everything has gone very smoothly. Submitting claims with them has been very simple and they’ve been really helpful and professional. Normally, I submit claims online and their website is very user-friendly. I work a strange off-shift, so it’s very convenient to come home late at night and go online. Whenever there’s a problem, I can have that done and get it out of the way. The contractors that they have sent out to my home have been excellent. One contractor, Diaz and Sons, sent two different technicians. They explained what was wrong, told me what the problem was that needed to be repaired, and then they fixed it. I would definitely recommend 2-10 to a friend.

2-10 has come through. Sometimes, it takes time when they have to order parts and then we have to wait until they come in since some of the appliances are not brand-new. We then had to schedule with the actual person who was gonna come fix the appliance. But to get our stovetop working, they did the research and found that we had to wait for two weeks. Also sometimes, when I called 2-10, their message board was long to try to get through to somebody and that's a little frustrating.

When I bought the house, part of the deal was that the previous owner would provide a year's worth of home warranty. 2-10 Home Buyers Warranty was the one he had and I just continued with them after that. Recently, I had a ceiling fan issue. I usually file my claims with 2-10 online. The electrician called me within the next day or two, then he was out that same week. He was great and very nice. He came when he said he would and he fixed the issue. When the ceiling fan wasn't working, that repair issue didn't affect us too badly since it was just that a light in the bedroom wasn't working so we had to get a new ceiling fan. But the repair issue that we had previous to that was a little bit different. We had the air conditioner go out in the summer and we didn't have an AC for three weeks so that one was not as smooth. Other than that, I've had the warranty of 2-10 for three years now and I will recommend them to a friend.