2-10 Home Buyers Warranty Reviews

The guy that 2-10 sent out to fix the water heater did a good job. There was a part needed to be replaced and they ordered the part. He was back within a day and a half. This contractor did a good job. They got everything done within less than a week. But it has been hell with the other guys that 2-10 contracted with. When one of the tops on my gas stove wasn't working, 2-10 sent out the contractor and they fixed it. Then I had some issues with the oven, and the people came out and said they had to replace a board. It went on for three to four months, and I was going back and forth with 2-10. Two weeks go by and another three weeks go by, then they told me they had to send a part and ship it out to get refurnished. So a month goes by and the guy brought the part back over but it still didn't work.

I've had 2-10 Home Buyers Warranty for 11 months. When submitting a claim online, all of the options are given. I would have preferred to have a more navigation tree or drop-down list because you have to search from top to bottom and see what applies instead of being able to click on AC or electrical. Instead, some of the options are just this very long list that you have to read through to see if there’s something that fits best for you. Otherwise, it was quick and easy.

We've been perfectly happy with 2-10 Home Buyers Warranty. The repair people come when I call them and they fix everything. Sometimes, they've been a little more than I expected. They're very efficient and they try to explain to me what they are doing. We just had a big claim where they had to move heavy furniture. I found everybody to be very nice, cooperative and helpful and I couldn't have asked for better people.

2-10 came with the home that we purchased and we renewed it for this year as it's easier than shopping around. Submitting a claim is easy to do online. There was one time when I called and I was like, "I'm not okay with this," but other than that, the reps have been pretty good. They don't have the best providers that come and do the services though, which can be a little frustrating sometimes. The first time I called was for a refrigerator, and the guy didn't know anything about it. I had to show him how to take out the water filter, the air filter and everything else. He ordered all this stuff, and then I had to call and cancel it. I was like, "All you had to do was push the handle down, and then the water started working again." I'm sure he was a smart guy, but he wanted to replace all the guts of the refrigerator and he really didn't have to.

We filed a claim through the 2-10 website, which was very easy to use. I logged in to it using my username and password, then there was a home screen where I could go to initiate the ticket. The phone number of the initial contractor we were given did not work. When we tried to Google a contact number for them, we couldn’t find an active phone number so we called the 2-10 folks and they assigned us a new electrician. We had contact with the individual within an hour and things were very easy once we had a working contractor. We had a refrigerator that kept tripping the breaker. They came out and replaced the circuit breaker.

I submitted a claim with 2-10 for the refrigerator and the dishwasher, and I had to find my own technician for the repair because 2-10 doesn't have enough contractors to service their customers. And it was a quicker process to go outside the network because I was told by one of their contractors that 2-10 was finding him too many accounts that he couldn’t keep up with. He also said that he had other accounts that took priority over mine and it was gonna take him three months before he would be able to get back to me. This was the same plumber that they kept sending to me and I ended up being reimbursed $4 for what was a little under $300 repair of the refrigerator. The reimbursement part was quick but the whole thing ended up costing me way more than it should have.

My heater blew up and 2-10 paid for the heater, but they didn’t pay for the labor because I didn’t have the insurance that pays for the labor, which I thought I had. So, I felt that I was misinformed. In a nutshell, my experience with them is not great. They paid for some things, but now, I know that I have kind of a second-class deal, not the whole thing. They never informed me about that. It was a few weeks ago and even though I've complained about it, nobody has made a follow-up call.

Submitting a claim with 2-10 Home Warranty is super easy and quick. The contractor gets back within 24 hours, depending on when the claim is put in. Recently, I submitted a claim for my electric water heater. Even if I have it turned all the way up, the water's still not as hot as it was before. Our water heater before was better than what we have now. Although we were out a water heater for two days, in the end, the repair went well.

Updated on 08/02/2019: A customer service advocate did contact me yesterday. I was told she would reach out to the company and try to get things moving. Don't know if she called AC company or not. Never heard back from her. The AC company called to let me know the part company informed them the part was not available and would be in next week. So here is the rest of the story that I know. We called the AC company on Wednesday, July 31st and was told that the part was in but they could not pick it up as they did not know if the warranty company was going to pay for it. Just a little weird since 2-10 order the part. I called on the AC company on Thursday, August 1st at 9:50 am to check on status. Was told parts company does not open until 10. I called back at 11 and was told owner/manager was not in to pick up part. Offered to pick up the part myself. Said I can't do that.

Updated on 08/15/2019: As a caution to other homeowners, this is not a company I plan to ever work with again and I would urge others to be wary. --- (updated review) ---. It is now 3+ weeks from the original claim (from an out of network provider); 2+weeks since a second 2-10 contractor came out to give a substantially similar diagnosis and an "escalation specialist" was assigned, and in these 3+ weeks, my house temperature has varied between 80-87 degrees.

I recently had a claim to file with 2-10 but their website wouldn't let me do it online, so I ended up doing it over the phone. Then the guy called me and we got the pool problem fixed over the phone. He told me what was wrong and I did what he said. He was really good. Before that, I had a claim for the swimming pool heater that had a malfunction and the techs came out to fix that. And since the repair, it's been working correctly.

When I was buying my house, I asked for a warranty and my realtor recommended 2-10 for me. One needs to get a warranty, especially for new houses, and 2-10 has been great, except for one thing. They asked me for the lock when I bought the house and they would refund me as soon as I sent out the receipt for $150, but until now, I haven't gotten it yet. Other than that, I called them multiple times for other stuff and they sent the technician right away.

I filed a claim over the phone with 2-10 and I did another one online. I prefer doing it over the phone. Some of the options online came back kind of erroneous. I did my refrigerator claim online, and when I received the confirmation feedback email, it came back as a microwave. I don’t know what kind of disconnect there was but I might’ve plugged in the wrong information or maybe the information was changed before I hit submit. But it was a lot more accurate over the phone, and the customer service was good over the phone.

Getting a claim started with 2-10 was fine. Everything was smooth and they had somebody contact us quickly. The contractors were great, helpful and informative. We've had two experiences and the first time, they were able to repair the refrigerator. The second time, they were not able to. The guy went back to either his company or to the warranty company and reported that the part of the refrigerator that was broken was no longer available or has been discontinued. The warranty company eventually came back to us and gave a choice of either having a $290 buyout or they could send the part off to be refurbished and then reinstalled. That was gonna take two additional weeks where it had already taken like three or four weeks and we were out without a refrigerator. We just chose the $290 buyout at that point and got a new refrigerator.

We had our water heater burst in June. I called to have it repaired and my father and father-in-law who are both contractors were really upset about what I reported to them. It even ended with a three-way call with my older brother who works with contractors a lot. The contractors came back but they told me I was gonna be waiting two to four weeks. They didn't have water heaters available and they charged me $70 which I understand was the service fee to just come out and check it. But my dads said I shouldn't have been charged anything 'cause they didn't do anything. They actually had to get a second contractor to come out because they were so unhappy.

I had two claims with 2-10 recently. I submitted them online and it was very simple. One claim was for the ceiling fan that wasn't working. It was a remote module for the wireless section of the fan and they replaced the wireless module. The contractor was great. I was contacted within 24 hours and he was here within 48 hours. On the other hand, I'm still waiting for the AC to get serviced. It has been 12 days. I submitted the claim on a Saturday and I got called almost immediately by the contractor and was scheduled. Unfortunately, they didn't have a time slot until the following Friday morning. It was fine and it wasn't awful because I have two AC units in the house and one of them can keep the house relatively cool.

We’ve had coverage with 2-10 for three years and the last claim that we made for the gas water heater wasn’t the best. We called 2-10 on a Friday and they told us that they would send the claim over to the contractor and they will get back to us within 24 hours. 24 hours was around and we called 2-10 because we couldn’t get a hold of the people they sent it to. They told us that the company was not open on the weekends. So, I don’t understand why they would tell us 24 hours and not let us know the next business day. They said they would find one that was 24 hours.

Any time I have a problem, I call 2-10. It's a lot easier for me to talk to somebody than trying to do the claim online. I don't have the patience for it. I needed an electrician one time, and the first contractor I contacted was two weeks behind. So I called 2-10 back and they sent me another guy, and he came out a couple of days later. He fixed my problem the same day he came out. I also had a guy come out for my refrigerator, and he diagnosed the problem. He told me that he would be back after a week. And he was back a week later with a new part, put it in, and he was gone.

A lot of the contractors that 2-10 Home Buyers Warranty sent to us were not capable or were not up to par with what was going on. They didn't have enough experience or one of them messed up our home. He got a leak in the back of our fridge and then we had water in the wall and wet the carpet on the bedroom behind the wall. And of course, nobody compensated us for that or anything. 2-10 fixed the problem, but what happened was instead of turning off the water at the main, the tech turned it off behind the fridge, and that valve broke, so the water went everywhere. It was on a Friday, and we had to ask for an emergency plumber, which 2-10 compensated us for the emergency plumber, but we had to find someone ourselves to come and fix the problem because we had to have the whole house water turned off.

We bought a house in Florida for our second home, and I didn’t know anybody down there. We decided to get a warranty and went with 2-10. They said they'll fix anything, and I thought it might be a good thing. But it turned out it really wasn’t. I had an electric water heater claim. It just quit working and it started smoking and burnt the wires off of it. And I was gonna try and fix it myself. But those wires were burning up there, and I could burn up with it, so I just called it in. It happened at a bad time. It happened on the 4th of July, right before the weekend and it took a lot longer to get it fixed than I thought it would. It took over a week to get it taken care of.

We called 2-10 for a claim for the tub of the washer. It would start washing and then it would stop and would keep water inside the washing machine. It was not going all the way through the cycle. There were so many other issues going on with the washer and we've had three or four repair people that came out for that. They came out, diagnosed it, then they had to go order the part and that was another eight days. They came back and put the part in. It worked for like four months, then I always had something else happen to it. They came out and we had to go through the whole process again. Then, it took them again like a week and a half to two weeks to get it and get the part out. They would come diagnose it quick, but it would take them a long time to bring out the part and reinstall.

I'm in the real estate field and a lot of my clients purchased 2-10, so I decided to purchase it for my very own house as well. Submitting a claim has been a very easy process, you can either do it over the phone or online, but I submitted mine through the 1-800 number I was given over the phone, and I submitted it on a weekend as well. They are available on the weekend so that was very convenient and easy. I had a very pleasant experience with their rep as well. She took down all the pertinent information, and then that she would process my request and schedule a technician to come out, and take a look at my repair to see if it was covered under warranty. They were able to get back to me fairly quick. It was excellent with the process.

I am a real estate agent and have enrolled about 25 of my buyers with 2-10. I also have my personal coverage for about three years, and I have an additional for one of my rentals. However, I wasn't satisfied with the experience I had with them. I called to make a claim and the contractor they assigned to me gave me a week out appointment. I tried to request doing it closer but they couldn't. Then on the day of the appointment, they called me to push it back. I called 2-10 to see if I could get another one assigned to me. At first, the rep didn't wanna do it and then she said that that was not how the process works. I would have to go back at the end of the queue. So, it took about 10 days. I finally had to get my own contractor, paid them upfront and then had to wait for the tech from 2-10.

My HVAC system went out on July 11th. Called 2-10 and they had someone out to our home. The contractor said we needed a new unit 2-10 agreed and ordered the parts but of course they ordered the wrong parts. It's been 3 weeks and still no air conditioning in Georgia in July! Called said they did not know where the part was and could not track the part. Then said the part was sent back to there vendor. Now they said we will reorder the parts once again but did not offer to expedite it or anything. So we are stuck waiting for this to happen maybe another week. They did not offer any help my family on this matter. Not to overnight the parts or covers the haul away fee for the unit nothing but excuses. All the while send us emails about renewing our coverage. Really.

I’ve been with this company for years and 9 out of 10 times have they totally been incompetent with hiring the correct service provider for the job needed!! It takes about 2 days for them to get a technician to call you for an appointment. Then 90% of the time it’s a technician that can’t do the job! Then you have to call back and wait thru an hour of robot menus to get someone on the line to get someone else. Then 80% of the time the technicians flake and 2-10 Buyers Warranty doesn’t do anything about it. They just send out some other technician. One job took over a month to fix. Many I just had to pay out of my own pocket because it took them too long to get someone out. I have given them so many chances and to see all the positive reviews makes me LOL!!!! All fake reviews!

I've had 2-10 warranty since I bought my home, which was around five months ago and the experience has been excellent. Whenever I had a problem, I called them and they scheduled for someone to come and help me out. They sent out very good people.

I had 2-10 Home Buyers in 2006 when I bought my house. I had a few little claims with them over the last 13 years and they were all right. But when my water heater went, they told me I still had to pay my co-pay and an extra $400. They didn't tell me that up front and I wasn't prepared to pay for that. I could have gone on and got a water heater and paid just about that much for it. I'm dissatisfied with them. I didn't like the way that experience went down so I cancelled them out.

I’m happy with 2-10's claims process. I submit my claims with them on the computer or on the phone but the last couple of times, it was on the computer. With 2-10, somebody is always prompt to return my messages, find out what’s going on, and set me up with a contractor to come out and fix the problem. The contractors have been really nice and helpful, too. One time, the tech had to come back because they didn’t have the part on them at that time. But all in all, I would recommend 2-10.

We submitted a claim with 2-10 when our refrigerator was not making ice. The contractor they sent was good. He replaced a part and the refrigerator has been good. But we’ve had him out here three times for the washer, and it’s not fixed yet.

Submitting a claim with 2-10 was fairly easy but they seemed to have a hassle about connected problems. They wanted to do a completely new claim when it shouldn’t have been. It should just be an extension to the existing claim. For example, a power breaker went out which blew out a fuse to the dryer but they wanted to make two completely different claims instead of one. The first contractor thought they would get the job for the second claim but 2-10 chose a completely different one.

When I got my house, I got 2-10 with it. After the two years I had it free, I stayed with them because I wanted the extra coverage and I had an extra cushion if something happened. Whenever I called them for a claim, they were really good. But there was an incident with my air conditioner where I called 2-10 and American Air was supposed to come out. But they couldn’t come out until a week later. I called right back and talked to a representative. The lady had somebody come out the next day.

Overall, my experience with 2-10 has been good. But it could have been better. Submitting a claim with them is a bit painful. I do it online. I had a couple of things going. And I had an issue with them. For the minor ones, we had no issues. More recently, we had an issue with the water heater, and it took 2-10 more than 30 days to replace it. There was an initial diagnosis that took like a week. The initial contractor was supposed to come out Thursday. And 30 minutes before our appointment, which we booked like seven days before, he called like 30 minutes before and said he could come back only on Tuesday, which absolutely didn't make sense.

When I bought my house, part of the buy was a year of home warranty with 2-10. I've stuck with them for three years now. When I submitted my claims, they had always been pretty simple stuff. 2-10 was really straightforward about them. I never really had to wait too long on the phone and the companies that they sent out here were always really good people. They were nice, professional and on time. We have dogs and they always kinda let us accommodate them before they came in and never really rushed us.

There was a leak in the tap and we filed the claim with 2-10. The claim process was very easy. The contractor came and fixed it. The only thing that was misleading to me was there was an mail which said somebody would be calling me. I did it on a Friday night and I was not very sure if somebody would be calling me on weekends, but 2-10's timeline said something between 24 or 48 hours. I was waiting till Monday and I did not get any calls, so I had to call back to that number. I was a little bit confused whether they would call me or I should call them. Finally, I was able to get ahold of that contractor. They came and did a good job.

Submitting a claim online with 2-10 was easy. However, it's the contractors that you have to deal with once the claim is made that was the problem. We ran across a problem which was just the simple fact that we never heard from the tech. And as it turned out when I did a follow-up, he finally reached out to us and we found out he was just very busy. I understand that, but I just would expect someone to at least make contact and let us know so that we know to expect some conversation. But once he came out, it was good. The tech was very professional, knowledgeable, helpful and explained the processes to us. We were fine.

We're real estate agents in Nebraska and we sell 2-10's warranty to our clients. We also had it on numerous properties and we've been with them for at least 10 plus years or better. For our claims, my wife have used both their online and phone mode of delivery channels. We recently had one for our electric water heater and they replaced it. The contractor came in and did his job. It was a clean and great transaction, a breath of fresh air. We have had other warranty companies and in comparison, this has been an apex experience.

I’ve been a member of 2-10 for 20 years. I liked the convenience of it. I've filed claims with them both over the phone and online. Sometimes, I find doing it over the phone easier because I’m not always on the computer that I have access to. Also, the reps I've spoken to seemed to be knowledgeable. When I made my most recent claim, the process was smooth and I was very happy with the service contractor I got. The only thing was ordering the part took longer than expected.

We had an issue with our microwave recently that caused a shortage in the circuit panel box and melted the breaker. We submitted a claim with 2-10 Home Buyers Warranty and we were assigned several different contractors, none of which could come out 'cause they were over an hour away from us. When someone finally came out, he went AWOL and didn't report the issue. It took about two or three weeks to finally get things resolved. Since then, they recognized that the microwave was not repairable. In fact, we received the check over the weekend for the reimbursement.

I've been with 2-10 Home Buyers Warranty for five years and have been very pleased with them. I’m not a computer person so to submit claims, I wait for them to open and get a live person. Sometimes I have a hard time understanding them but I understand them enough to know exactly what they’re saying. They've been wonderful. And within half a day, I get a rep here, which is the reason I've been a user for five years. I’ve only used one, though. Every time anything goes wrong, it’s an appliance and the guy comes from Northern Virginia to my house in Spotsylvania, Virginia. He is very nice, knowledgeable, helpful, and kind.

It’s been a almost 12 days with a broken A/C unit in Phoenix. The process to report the claim was easy. I got an email after calling in the problem to automated system. 24 hours later a service company called to setup appointment. The first guy never showed up. So I called again and had to sit on hold to talk to a person for 20mins because the automated system said I had an open claim. After explaining the story the said they would send it to another tech. So I had to wait another 24 hours. Then that tech got lost going to my house and got angry with me.

The sump pump went bad and stopped working. I have a basement area, where you step down a couple of steps, that was flooded. I was happing problems submitting my claim online so I called 2-10 Home Buyers Warranty. Speaking with a representative over the phone was good. It took three days before I finally got in touch with the plumber. He texted me back and said that they no longer work with 2-10.

2-10 Home Buyers Warranty was what we had and we just continued it. Going online to submit a claim works great if it’s something simple but if you need to explain something, as far as the options as to what the problem is, sometimes you need to call in. If you don’t select all the different things in the original work order, the contractors would get out here and say that it wasn’t part of the work order. Then, you don’t necessarily know what the problem is or that there are other related problems. It’s kinda difficult to be doing that online. When you’re talking to somebody, they can create multiple work orders.

I have 2-10 Home Buyers warranty and the claims process has been good. I had an electrical claim, though, that they weren't able to get a contractor for. I had to find one on my own, but that was fine because I knew the person. Then for my water heater, they sent Ace Plumbing. The work they did was fine but the first guy they sent out was not the most professional-looking people. Other than that, I feel like it was a pretty good deal because it wouldn't cost me on my own pocket to replace the water heater.

Submitting my claim with 2-10 was a weird experience. They’ll only cover certain parts at certain times, and then there's a $100 fee to get somebody to come out just to look at it. Then it could take time for them to be able to approve repairs to be done if it’s even covered in the warranty. So, I didn’t really understand what the actual purpose of buying it was. I didn’t pay for it but I figured I wouldn’t pay for it if I had to.

2-10 was included with my home purchase last year. My first claim with them was my water heater. That was effortless and everything went well. When technicians came, they provided great service. I told them my situation because I was going on vacation. I wanted to get the water heater taken care of before I left and they were willing to work with me and get things expedited to get it taken care of. I was very satisfied with that claim.

We’ve had service with 2-10 Home Buyers Warranty for almost five years. The claims process has been fantastic. Both the online and the phone process have been great all the way across the board but I usually do it online. The contractors have been great too, as well as very helpful. They usually come out within three to five days and diagnose the issue. 2-10 has done everything I've asked of them and the response time has been immediate. Every time I call them, they’re on top of the ball and I will continue to use them.

I’ve done my claims with 2-10 Home Buyers Warranty both via phone and online. I prefer over the telephone because I can tell them exactly what’s going on. But if it’s something simple, I can do it over the computer. We've had our seventh service call on our air conditioning this week. And the contractors have had to come back. They’ve put in the wrong compressor twice, and we had to pay out of pocket for it. But now, the contractor’s going back to 2-10 because 2-10 orders it. So, it’s not the part, and they got us the smaller one. And the kicker won’t work. It’s 106 degrees so it’s been lonely. But for the most part, we’ve had good luck with most of the contractors. A part of my pool broke a couple of weeks ago, and they had it fixed the next day.

I'm not very satisfied at all with the 2-10. They send people out here, they order something wrong, and they stick us with it. Our microwave was broken, so they brought a guy out here. He measured and he looked at it. We figured he knew exactly what he was ordering and they just told us to make sure the measurements were right, which we did. So, they get the microwave out here and the guy was gonna put it in. But he said he couldn't because the vent’s going to the top or to the side. We had no idea about a vent. And we have cabinets all around the microwave, so we can’t even use it. The rep said we can go ahead and sell it, but that’s all they're gonna do for us. The microwave is still sitting in the garage. They won’t take it back and they won’t fix it. They said that we agreed to the microwave that he ordered.

I've been with 2-10 for six months now and submitting a claim has been pretty fast and easy. So, it has made the whole process of getting a new water heater pretty open-and-shut. I submitted that claim online and their points of telling what was wrong with my water heater didn’t really apply. So, I just ended up selecting random options. But other than that, it was pretty straightforward. Then I got a follow-up over the phone. They told me who was gonna be consulting with me, what company, and what kind of time frame I should expect the contractors to call. The contractors knew exactly that it was bad as soon as I described the problem. And then they came in, took five minutes to look at it and said, “Yeah, it’s bad,” and were out a few days later to get me a new water heater installed. The whole process was pretty quick.

2-10 Home Buyers Warranty came with our home purchase and we’ve been with them for three years and two weeks. It’s easier to submit a claim over the phone since they have an automated service. I call the 800 number out for a fix and the claim is filed. It requires 24 hours for the contractor to reach me but I don't think I've ever waited the whole 24 unless it's been a weekend. But even then, if we don't hear from them in a day, we're allowed to reach out to them. It depends on the emergency. I’ve had 12 interactions with the contractors and all but one has been exceptional. It was an unusual situation with the dryer. They tried several things to fix it, and they just couldn't. Other than that, the interactions have been good. The contractors usually have parts on the truck. However, I have an AC in Arizona and I’ve got a contractor that lives in the neighborhood that I really like, but I'm just stuck with whoever they sent out.

2-10 has been good so far. But I recently filed a claim on the phone for my swimming pool that was cracked and leaking and I was a little disappointed because I paid a $75 fee then I had to pay 125 dollars extra on top of that. They were saying something about it being a salt water or fresh water pool, and that I was insured for one of those, so I needed to get the other upgrade insurance in order for them to cover it. I was taken aback by that and I told them that I was informed that my pool can be both fresh and salt water.But in the end, I got the problem fixed.

I've been with 2-10 for a long time and they have been doing a good job for me. I called them and I had a wonderful experience with the contractors who came out for the air conditioning. They did a wonderful job and they were able to fix the issue. They were professional and the AC has been working very good since then. I'm well satisfied with what they did.

I'm satisfied with 2-10. I filed a claim for my refrigerator and the process online was straightforward. My refrigerator is working fine since the repair. It was a good experience.

I was online looking for a warranty company for my properties. You would wanna compare apples to oranges and get the best bang for your buck. 2-10 had a property previously that wasn’t mine at the time, but it got to be mine. I looked into the price point and everything seemed like it was good. I’ve been with 2-10 for about seven years now and I have two properties with them.

We needed the warranty for the house and 2-10 seemed to have good coverage. At this point, we've been protected with 2-10 for two years and our experience has been pretty good. I would submit a claim on the internet and that experience is fine. The website works well. Normally, we're told to expect a contractor within 24 hours and the quality of work the contractors perform has been good as well. When we had a washer claim, the contractor came out and said that to fix it would cost more than the actual washer. So 2-10 gave me options. They would either replace it with a new one or give us cash, and we ended up taking the cash-out.

We had issues with our refrigerator and the first one was when the icemaker was not working. We submitted a claim with 2-10 then their contractor came out and fixed that. Then couple of months ago, the water line where we get our filtered water from started not working. It just stopped working in the mornings and it made a noise like it was trying to push water out, but nothing came out. Then later in the day, it warmed up and it worked all of a sudden. The same thing happened the next day. For both claims, we spoke to a representative from 2-10 and our interactions with them had been fine. Dealing with the contractors that they sent out also went perfectly fine each time.

My water heater stopped working and when we went to check on it, we had water dripping in the pan. I called 2-10 to request for service and I called the contractor as soon as they assigned someone. The first contractor said it was gonna be three or four days before he could come to look at the issue. Then he continued to say that he would probably turn it down just because it could take so long. So I called 2-10 again and told them that. I asked if they could reassign and they did. I called the company and they got out the next day.

We had somebody come out for the microwave and the appliance repair guy that 2-10 sent said that it was not worth fixing. The microwave was worth 350 bucks while the parts, installation, and everything was gonna be around 750. The purchasing department said to fix it but the appliance guy said that he wasn't gonna do that and that it would be stupid if he did. So, I ended up on the phone multiple times with multiple people to try to get to the bottom of it. And they were supposed to get us a new microwave. They offered money or a new microwave. It's been three weeks but I haven't heard a word from them. So, I still don't have a microwave. Other than that, the last couple of times I've dealt with 2-10 have not gone well. So, I will never ever recommend them ever to anybody.

When we purchased our house, 2-10 was the warranty company that was offered with the purchase. I typically submit claims online. The overall claims process has worked. It's good. The contractors that they send out have been good, too.

2-10 is definitely the better warranty group. We submitted a claim for our heater over the phone and the whole situation seemed really smooth. Everything is working fantastically now.

I called 2-10 to file a claim and talked to a representative. The interaction was pretty good with representative but the problem I had was the contractor. It took him probably over a month to fix the icemaker so it was really a bad experience. There was a lot of back and forth. I was requesting the status and I wasn't able to reach him. I was trying to call and also left them messages probably five, six times but they never got back to me so I had to talk to 2-10. The contractor came, looked at the icemaker and once they did the assessment, they never got back to me. They told me they were gonna take care of it a few days but it never happened. Finally, they were able to resolve the issue. They came and fixed it. It was the worst experience I've ever had so when I got the follow-up call from 2-10, I asked them if they could put any kind of note with that contractor and that was not a good contractor. They can avoid it if they could. It’s just my suggestion.

May 30th was our closing date and we’ve had 2-10 Home Buyers Warranty since then. The first claim was for the water heater and the interaction with the rep was a little rough at first but the end result was great. I called in a claim and within 12 hours, I got an email back that they've exhausted all their options as far as getting a contractor, and I need to seek out a contractor on my own. I would get reimbursed for the cost and so, I did that. I had a contractor come out, give me a quote and called them back. I emailed 2-10 the quote and they balked at it and said that the price was too high. I said that this was what they told me to do.

2-10 was recommended by a friend and I had them for a year. Their claims process was simple and when I submitted my claims, I did it online. I had three claims recently, a plumbing claim, an electrical claim, and a heat pump claim. And the electrical contractor, JCT Electric, was the only one that was not a jerk. For the heat pump, the tech insisted that from his experience, my heating duct looked like it was trashed by an animal and that 2-10 was not gonna cover it. But it was coming apart from the unit and needed to be repaired and taped. It was also in a locked crawl space, so he wouldn’t fix it. The plumbing contractor was a little nasty as well. And because of my bad experiences with those two contractors, I am no longer with 2-10 and I would not be recommending them because of the contractors they use.

My experience with 2-10 went well. The contractor came out pretty promptly and was good. The only bad thing was they repaired the leak but it doesn’t cover the complete cost of the damages.

I’ve had 2-10 for 15 years and submitting my claims over the phone has always gone well. They’re awesome. They covered my AC replacement and that was a huge thing. My experience has always been good. I love them.

The water softener stopped working altogether and I was starting to see rusting everywhere. I filed a claim with 2-10 and the plumber came out within a couple of days. He assessed it and ended up replacing the whole unit. He did an excellent job. The process was super simple. The plumber handled it all.

When I bought the house, the homeowner that I bought it from included 2-10 Home Buyers Warranty in the sale and I've renewed it once since then. Submitting a claim has been straightforward. First, you call the claim in, then you follow up online, and then they take care of it. My most recent claim was for the refrigerator because the ice was water. 2-10 was not able to provide someone to come out so they asked me to get somebody out of network. The contractor came out and did the evaluation. Then I forwarded the evaluation to 2-10 via email and they took care of it. The estimate was higher than the refrigerator was worth, so they sent me a check. I added some balance of my own and bought something really nice.

Our 30 year old A/C was blowing warm air off and on so we put in a service request on Tuesday, June 25th. By Friday the HVAC company assigned to our request was at our house and after looking at it said that they had to get permission from 2-10 to flush the lines and refill it before they could do it but they weren’t sure it would even fix the problem. They got permission the following Monday but couldn't come back out until Friday July 5th. My husband took a 2nd day off work to be home for the 1-5pm time frame they were supposed to be there and the tech did not show up until 6:30 that night, another wasted day off of work. While the tech was there on the 5th the A/C caught fire while they were working on it, clearly not fixable.

I don't know where these positive reviews came from, but nothing could be further from the truth. I guess they just have something against Georgia residents. Every other site has 1 star reviews for them. Most are from Georgia and in the same boat as me. Sure, 2-10 will send a contractor after you submit a service request, but if you need a part to fix your problem, you may as well forget about it. My A/C went out on 6/30. 2-10 sent their contractor on 7/2 and they determined I needed a new evaporator coil. The contractor said he would get one ordered. What they don't tell you is that 2-10 has to order it through their own purchasing department. I received an email from 2-10 saying that it would be delivered on 7/13.

When we moved to the new house, a lot of the neighbors had 2-10 so I did pick them out myself. They said 2-10 is pretty good. We'd had 2-10 for about two and a half years and filing a claim is not a problem. If it's an air conditioning, I like to get it done as soon as possible, and though the contractor was excellent, it took three tries to get it fixed. The cooling coils are aluminum, and all those used to be copper. There was a small leak on that, and he tried to fix the leak on the top. But evidently, the leaking developed in someplace else so he decided just go out to replace it because when you have aluminum coil, it's almost impossible to weld it or do anything to it. He put a new coil in and it's aluminum coil again. It will last probably another three years.

I’ve been a customer of 2-10 since 2003 and then I left because the house that I built was covered. Then, when it wasn’t covered anymore, I came back to 2-10. I’ve recommended them to people. When I submit claims, if the wait is not long, I would do it over the phone but usually I go online. 2-10 has changed their website a little and I don’t like the way it has changed, so I try to call but I also don’t like the wait time. 2-10 sent somebody out yesterday and the contractor didn’t do it right the first time but you’re gonna get those every once in a while. They had to come back out and they fixed the problem for me.

I've had 2-10 for a year now and the process was pretty quick and easy when I submitted a claim.

I filed a claim online for a circuit panel on a renter’s house and followed up over the phone. It was the middle of summer and the contractor was busy. It took three days before he came out, but it was all right. He did a great job. I’ve also had 2-10 in my other house for several years and with 2-10 I could add things.

We were coming out of a rental world where the property is the responsibility of the homeowner. Now that we are homeowners, I wanted to make sure that we had some type of coverage. 2-10's price was competitive and when I was looking online, there were some negative reviews but not as many as the other guys so I went with them. I recently had to do the first claim and I kinda went into it thinking there was probably gonna be something but 2-10 did exactly what they said they would do. It was super easy in terms of going to the website.

We had a leakage in our bathroom so I submitted a claim to 2-10 over the phone. It was really difficult because there were people sending me on different numbers with the recording messages. So, we couldn't get a representative directly. We were having problems, and we have to change services again and again, and they were not sending us any contractors. It took three weeks for the contractor to come out. But we are not sure if the issue was fixed or not. We are still feeling there is leakage in there, like under the tiles. So, they didn't fix that. The contractor just put the wax under the toilet. He didn't fix anything else.

Our plumbing has backed up three times now. It’s been the same piping which is the kitchen. We did have a little bit of a problem last time where it’s the same company that comes out every time to unclog it. This last time, they said that it was not covered to snake it from the roof but they had already snaked it from the roof twice. 2-10 ended up covering it because it was a previously done thing. I am on my second year with 2-10 and overall, I am satisfied with them. The reps have been professional and knowledgeable, and I haven’t had any complaints with the contractors so far.

I submitted a claim for the heat pump and we had three people out here. The first one said it was the motor. They said we had to spend $175 cleaning the coils, before they would even work on it. I told them, no, and they went away. I called 2-10, and asked for another service because we weren’t happy with the first people. We got this guy from Jackson Plumbing in Woodbridge, and he did a pretty good job. We’re very happy with that guy, because he didn’t give us any BS, like the first people that were sent out here. He said the issue wasn’t the motor at all, but it was a broken fan. So, he fixed that and added some Freon. And then, it went down again, and he came back out, and said the issue was the whole unit. So now, we’ve been waiting for the parts to be ordered.

Our dishwasher and the garbage disposal were not working so we filed a claim with 2-10 Home Buyers and they scheduled a service. Unfortunately, the service contractors who were in the neighborhood couldn't visit at the time we needed a service. I went back and called 2-10 not knowing it was an electrical problem, which has to do with the fuse box. The contractor came and fixed it. But it affected the smoke detector as well. Fortunately, we found out the fault and it was corrected without any additional cost. Once the wiring was done, everything came back to work. Except for my recent experience, I'm satisfied with their service and have renewed my policy a few months ago.

The first electrical contractor 2-10 gave me was a total non-show and was ghosting me. I would call them and I would get "You leave a message". Then, I would get a text telling me to pick the dates that work for my schedule and that they would give me a definitive date. I did all that and never heard from them. So, I called them again thinking that I would get an actual voice. Instead, it was the same recorded message and the same text. A week and a half since I had the issue, I called 2-10 and they sent a second company. The tech who was sent was awesome. He was going to come out that day but then I wasn't able to do that day because I was working. He came out the next day and got my problem resolved. I was very happy with the second company.

The air conditioner man that 2-10 sent came out and added Freon and cleaned the unit on the exterior of the house. He didn't even need to come in except to collect the check from me, and it seemed like it's been working pretty well since that time. So, we sure needed some better comfort and we got it, so we're pretty pleased. One time I submitted a claim to 2-10, I never received a callback, and I just canceled that and deferred the service until later. And the second time I submitted a claim, it came pretty fast. So, they're swift, except for the one time that there was a mix-up. They're also very cordial, professional and nice. The only thing is not knowing, in every case, what's covered or what might have been covered, or I have to go and look it up each time. But I haven't been with them that long. It seems to be pretty good. I'm just not sure if I will renew it or not. I might, but I won't decide until later November.

I call the number or the company to file a claim. I tell them what's going on, and then they call me for an appointment and they ask for $70 for somebody to go see the problem. Their reps have normally been very good, except for the one today. She didn't sound like the other people. I'm really flexible with my schedule. So the contractors give the time that is better for them. I'm happy with their service. it's a great thing that I decided to buy the warranty for the house and buy the supreme plan.

Anytime I've spoken with somebody from 2-10, the experience has been good. But the online claims process could be easier. There are a lot of questions that you don't know the answer to and that kind of holds things up. When I was having issues with my gas heater, it took about a week or two for the contractor to come out. But it was not 2-10's fault. The contractors were late. I went through two different contractors that never showed up and then I'm not really sure what happened with the third one. I ended up having to get my own contractor out there to give a second opinion. But mainly, we just wanted to see if something was covered so it was fine. 2-10 is also gonna cover the buyers that bought my house.

We've had 2-10 since 2018. We renewed it before it expired. We’re gonna do it again because we renewed in May for the year 2019 to 2020 and it already paid for itself because, ironically, a year and one day of us closing on our house, our hot water heater died and it was all covered. I filed the claim over the phone and it was all to the automated system because it was on Sunday. The automated system was a bit of a pain because it didn’t listen to half the things I said. But I know how those systems go. The contractors were very, very polite, very kind, quick to answer and very nice.

2-10 is useful and convenient. I heard about them through another property that I own. I got a home warranty in case anything happens that I can’t foresee in the future. Recently, the water heater completely went out. It was leaking and was also outdated. The service provided by the contractor was good. They put a whole new water heater in and kept an open chain of communication.

2-10 Home Buyers Warranty came with the house when we bought it. Submitting a claim can be good at times but it can also be slow. Typically, I do it by the phone and my interactions with their reps have been mostly good. It's easy to get a hold of them which is why I use the phone more than I do the internet. I could do the internet and get the instantaneous work order number, but I would much rather have a voice. Typically, they have moved quickly on most of the claims that I've called in. When I call and they pick up, everything is handled within three to five minutes. I don't really call them often, but when I do, they're typically on point.

I've been with 2-10 for almost a year and the claims process has been fine. They sent a contractor for my pool straight away. They had to come back with the part, and the quality of their work has been great. I'm very satisfied.

2-10 Home Buyers Warranty covered more stuff and when the keypad in the dishwasher wasn’t working, I submitted a claim over the phone. Someone came out after a few days and they had to come back for a part but they were professional.

When I was originally buying a house, the sellers were gonna offer American Home Shield for the first year. My Realtor said that in her experience, 2-10 was better and that she’d rather have them provide a year of that. They did and after the first year, I just continued it. I've been using 2-10 for 3 years. I’ve submitted claims online and I haven’t had a hard time doing it. Usually, I get a call from whoever the person is that's gonna do the work. They schedule it, come over and fix whatever needs to be fixed.

Into our 3rd week with no AC, 100+ temps with infant and elderly dog at home that we had to euthanize due to stress of heat. After calling each day for update told it will be another 3 to 5 business days. Getting the run around is unacceptable business practice and I am paying for a service that has yet to be resolved! Highly dissatisfied!

My most recent claim experience with 2-10 was rough because it had taken a little over a month for them to make a decision of what they were gonna do. It was this back and forth. It was like one hand didn’t know what the other one was doing. And every time I called, I was going through the same thing over and over again, leaving messages and so forth, was not being quick into the database as it was supposed to be, and this was turning over or back to the beginning all the way around. Everything was mis-screwed all together.

Submitting the claim with 2-10 was not good. We had a water heater out and it took about a week and a half to get the claim to go through. The first contractor who came out refused to do the work and they held up the parts for a couple of weeks. Then, they sent another crew out and they were okay. But it took the warranty place a couple of weeks to get everything reapproved and reshipped to them and then it took another week of going back and forth with everybody involved to finally get them out here to do it. It took 45 days to get a new water heater and they charged us $325 more than they should have.

We bought the house and 2-10 was included with our purchase. Then after, we had to decide if we’re gonna stay with them or leave them. But we had a problem with our pool during the first year because the property manager didn’t take care of it properly. When we had to call to make an appointment for the pool, they told us that 2-10 was one of the better insurances that they dealt with when it came to pool management. It was hard to find one that was really good with that so we initially decided to stay with them. I filed claims for a couple of other things. We had a faucet dripping. We also had an irrigation system in the front and we wanted to shut that off because it was leaking. Everything was really good. It was this $60 fee and we never had any problems. It was just this time that I had a lot of hassle but it wasn’t through the insurance. It was more through the contractor.

Our air conditioning went out about two weeks ago right after a really big storm we had. Submitting a claim to 2-10 Home Buyers Warranty was no problem at all. The rep whom I talked to gave me a couple of repair places. However, those places were booked solid. Some guy from 2-10 then called and gave me another contractor 50 miles away. The people from there who came out were super. I initially called their tech on a Thursday and he told me that they were really busy and would try to get to my place the next week. He came out on a Tuesday and checked the problem. He drove 40 miles back Wednesday and fixed it in an hour and a half. I'd recommend this company.

When we bought a new house, we got 2-10 and we've had them for 5 years now. When submitting a claim, I call because typically, it’s a plumbing problem and I don't like the first person that they have on their list. Back in 2010, the guy from Neighborhood Plumbers tried to scam me and I did not like that. So ever since then, if have a plumbing problem, I request for whoever the second person is on the list. It used to be a specific company that was the second on the list. Now, it’s a different company. But the guy that came a month or two ago did a really great job so I was very happy. I have recommended 2-10 to other people. My father-in-law got 2-10 and he's had a very good experience with them.

I know that the repairs can get expensive over time so I got a home warranty. A friend of mine at work told me about 2-10 and I got the warranty. But it's a little bit frustrating submitting the claim online. Sometimes the problem isn't listed. So I prefer to call in and speak with a representative. I need that human factor. The representatives have always been helpful. They tell us when we should expect to hear from the workers and contact us frequently.

I submitted a claim over the phone in the beginning of June and spoke with somebody at 2-10 and told them what was going on. They sent a contractor out. They said that we were gonna get a part. But when the part came in, we never got it. I called a couple of times, and no one could give me a straight answer. 2-10 gave me the contractor’s number to try to reach them. But now, I’m waiting for the new contractor to come and start the process all over again.

2-10 Home Buyers Warranty has been wonderful. I've had them since the 23rd of May and I've had a bunch of claims already. Everything keeps falling apart. To submit a claim, I would rather call and talk to somebody. And the contractors that 2-10 have sent out have been very good, but they're not fast. I've been without my air conditioner for over a week and a tech is coming tomorrow. I also had a problem when I didn't understand that the guy couldn’t move my dishwasher around where it was more level. He said that it was an installation problem and 2-10 wouldn’t pay for that. Also, the icemaker guy was just here and he had to order a new icemaker. So that’ll take a while. Last week was the hottest week and I was completely without it, but they took care of me. And that’s okay. Everybody has been very kind and they’ve gotten out in a timely manner.

Our hot water heater broke and when we tried to have it repaired through 2-10, our experience was terrible. We had an emergency that we had to go to at the time and when I tried to do submit our claim over the line, I could not do it. We don’t have a fax number and they would not take it. They also said that other customers were also having the same problem when using the email address. But they have to fix the email address because we did not have any way to contact them and send out what we had or discuss how much money was going to be paid. Still, they never did anything. On top of that, the person that I was speaking with asked me how I knew that the water heater was broken. But there was water coming out of the main section of the water heater and there was water all over the garage, so it was broken. And it's been in the house since 2002.

All has been very good with 2-10. I've had them for about 4 years now and they've been very amenable. Whenever I spoke to their reps, they were very good. The company that 2-10 recommended for my electric water heater was excellent.

Everything was great when I submitted a claim with 2-10. There was no complaint. Everyone was pretty willing to work with me, and it was a pretty quick response. The first guy I talked to on the phone was really thorough. I ended up being able to get some money to help out with fixing some things and that is always a good thing too.

The contractor came out a day after I filed the claim for the water heater but we ended up not using him. He wanted to do a couple of things and the price was what 2-10 would not allow for. He had an extremely high price. We got reimbursed by 2-10 for the amount that he quoted, and then I used another contractor who charged us about $200 less to do the work. The reimbursement went great and everything went well with the claim.

I received 2-10 warranty when I purchased my home a year ago. I re-upped for the warranty plan for a 2nd year. However, now I regret that decision. Recently in the high heat - my A/C went out. In brief, I opted to go to a 3rd party servicer to get the job done quickly because the in-network provider did not have good reviews online. I phoned 2-10 warranty to ask for another in-network provider but I was denied. Finally I asked about using an out of network provider and was told to be sure and have the 3rd party call the authorization line BEFORE they do the work. Otherwise I may not get reimbursed. I understood and followed those instructions to the letter - EXCEPT - I was never told the agent should have created an out of network work order nor was I told that despite using a 3rd party I would still be liable for the $100 service fee.

I've had coverage with 2-10 for a little over a year and submitting a claim with them has been pretty good. However, there is a little bit of a delay, usually a couple days before someone comes out, and it's depending on the contractor. Also, I don't think 2-10 uses the best contractors. I had a lot of the same issues come up again and 2-10 tries to charge you money every time you have someone come out. For example, we had a sump pump in the basement that went bad. 2-10 had someone come out who replaced it. Then, I had another issue and 2-10 kept sending the same company out, and the issue's still ongoing. They won't give me a new company unless I paid more money. They don't want to pay more money on having a new company come out.

I submitted my claim to 2-10 on the phone and it went pretty smooth. The reps were very helpful. I contacted a contractor myself and they did great. 2-10 covered it still and everything worked out just fine. I was fortunate to have the 2-10 policy in place.

The main pump of our pool went out. I submitted a claim for its repair to 2-10. Though I thought everything was fine, I still have gotten reimbursed for the repair. I should have gotten paid 10 days from the time I submitted the receipt and that was back in May or June. I never got any correspondence the first time I interacted with them. Thereafter, I called and inquired but then 2-10 said they needed more info. I gave them that and three weeks later, I still haven't gotten anything.

The breaker on my son’s bedroom tripped and wouldn’t reset. I called 2-10 Home Buyers Warranty and submitting the claim went fine with the claims rep. The contractor was fine too but they always seemed to be saying the wrong thing back to 2-10 because 2-10 kept denying. They paid $500 for the amount to say that our electrical is no longer covered for this year because we have reached our limit and they were done with that. They did it such that now we can’t claim any more electrical concerns. 2-10 just wanted to wash their hands off it. But if it’s the refrigerator, it is covered on something separately. So, we’re just talking about wiring.

I called 2-10 for a claim and the contractor came out the next day. The contractor was very professional and the work was done in a timely manner. The objective was met and the water was back hot, so I was satisfied. 2-10 has been professional and my experience has been pretty good so far.

I make claims at 2-10 over the phone and it's excellent. They've all been professional, very kind and helpful. They've taken good care of us. Also, their contractors come out pretty quickly. The last one contacted us within an hour of when we called.

Filing a claim with 2-10 is horrible. I hate it, and I probably won’t use it even if something breaks down in the next six months. I’ll just go with it on my own. They send out inexperienced people. You have to go through multiple visits to get anyone who knows what they’re doing. They were unable to fix both of the claims that I’ve made. It’s just a waste of time and money.

It’s very easy to submit a claim with 2-10. I’ve done it online and through the phone. And I prefer to do it over the phone. The reps were very gracious, very willing to clarify what the situation was and to help to submit it. The contractor was also very professional. But there was an issue where I called 2-10 for the third time. It was for a toilet, and the guy didn’t get permission to repair or replace the commode.

When we purchased the house, 2-10 was the one that was put on it. I usually call to make a claim and the process is a little difficult. They could improve on speed and getting through to somebody. To even get it reported is a pain in the rear. A couple of times the contractors were okay but there were a couple of them who were not quality contractors. So, the experience has been hit or miss but the coverage has been good so far.

My experience submitting a claim was a little involved but pretty good. 2-10 was in-depth with it and it took a little bit of time, but I appreciated the time that they took with me. With the hot water heater claim, they sent a guy out and the guy couldn’t do anything about it so I called and asked 2-10 to send me the money back. Then the spa that they repaired went pretty good as well and 2-10 had to do a little bit of research. They didn’t have a technician so I had to find my own. I had to call and talk to my repair guy and it was back and forth, but 2-10 got me taken care of. They were very thorough and took care of my needs.

We opened the warranty with 2-10 in 2015. Their representatives are usually fine but I have a hard time with the actual service itself. The first time that I filed a claim, I had some pipes bust. I live in Virginia and the person they dispatched was in Louisiana. So I went through a whole lot trying to actually get someone to come out here. I had to call them back and I was told that they didn't have anyone in my network. I ended up having to find someone myself and had to pay that person out of pocket. It took 2 or 3 months before I even got any reimbursement. And I didn't even get full reimbursement. I only got maybe 1/3 or 1/4 of what I had to pay to get my pipes replaced.

I’ve had coverage with 2-10 for about five months now and I submitted a claim on the app but it was easier to call if I had a question. Then, they would submit the claim while I'm on the phone with them. The claims process was simple and easy, and the reps were friendly. Usually, the contractor would reach out on the same day or sometimes, the next morning. It's a matter of when it was assigned when I submitted it. The contractors were very helpful and knowledgeable. I’ve had all good experiences so far. I had a local plumber come out that was assigned to the claim. He came out, did some test and found the leak and what was going on. He fixed it, let the repair set for a little bit and then ran the same test again. There were no leaks and it was a great job. Everything has been functioning very good. 2-10 is a good warranty company to have, especially, if you're a first-time home buyer.

2-10 was recommended to me by a colleague of mine who helped me rent my house out. I've had their coverage for over six years, and it has been very helpful along the years. It puts my mind at ease when it comes to things that have gone wrong here at home. I have a friend who went with 2-10 and she canceled after the first year and I told her that that was gonna be a problem later. And it did become a problem that she wishes that she would’ve stayed with them. And that’s the peace of mind that I pay for. It is worth every penny to me.

When I built the house, we had the structure insured with 2-10. I've had them for 7 years and submitting claims with them has been fantastic. When I had a swimming pool issue, the contractor came out in about 2 days after I did the claim. He was great - very professional and efficient. The pool has been working fine after the repair.

The contractor that was sent by 2-10 was fine but he did not explain as thoroughly as I would have liked what was causing the issue with the refrigerator. He helped with the homeowners insurance part of it to see what would be covered. And we determined that the part that we needed to be replaced wasn't covered. But then he came back out to look at it. And then, when he was getting ready to look at the ice maker, the back of it was cracked and taped together with duct tape. We're relatively new to this house. And he didn't see that the first time he was out. He could have been a little bit more thorough and noticed that the first time around. Otherwise, we wouldn't have ordered the part.

My 2-10 coverage came with the house and I've had them for a year. I had a claim for the pool motor and until this one, our experience with them has been fine. They didn't have anybody to do the pool motor so I contracted myself and they approved to pay for it, so I'm getting reimbursed. However, I’ve had a hard time getting the receipt sent in and they have not let me know that they got it. I’ve sent it twice. I’ve sent them a copy of the thing where they told us to look outside the network and it would be covered. But there was just, “That’s all we need. Do you need anything else?” I’m really ridiculously busy and I’m having a hard time connecting with over email, which is my preferred method of communication. I'm not getting anything back and it was a $600 bill. I'm getting ready to expire and I'm not sure I'm going to renew. I can't renew unless I get my money back.

I submitted my claim for the refrigerator over the phone to 2-10 Home Buyers Warranty and the rep was pleasant. The contractor came out for service five days later, which was a little longer than I expected, but that’s okay. He was very communicative and told me what was going on. He told me about the parts they had to order and then said it would be a few more days after that. Another technician came to complete the repair and the refrigerator has been working great since then.

We've been with 2-10 for 19 years. Most of the time, our experience submitting a claim has been satisfactory. I always submit my claim by phone. The reps are okay. But I don’t like the current way they answer the phone. They ask a lot of questions via checklist at which describes it. But I have no problem with the contractors that have been coming out. But the one most recently, I had a few months back, when the freezer went bad, the contractor came and looked at it. He said the condenser was bad. But he couldn’t fix it. He said they don’t do that work, and I was just left with a bad freezer. Food was spoiling so I had to go out and buy a new one. But all the other contractors that I’ve had, the quality of work was good.

When I had an issue with my air conditioning, 2-10 couldn't find someone to do window units in my area. No one would come out because window units just aren’t worth fixing. Furthermore, I'm too far out for 2-10 to have find someone who would come out. It took three weeks before we got the issue resolved. It was 124 degrees heat index in my location and I had no air. I ended up talking to a supervisor because we were going round and round and round and not being able to find someone to come out because it was unfixable. Eventually, 2-10 resolved the matter with a cash settlement.

I got 2-10 warranty when I bought the house and I re-upped after the first year. I've only had one claim, and it didn't go well. They sent a repair person for a refrigerator that was not qualified to work on the brand or refrigerator that I have. They said they diagnosed it, but they never turned in the diagnostics to 2-10. So, 2-10 ended up having to have another company come out.

The first time I submitted a claim with 2-10, I did it online. The second time was about two months ago and submitting the claim was very tricky over the website. I couldn't submit it because the only thing that showed on the page was "renew" (which I plan to do). I had no choice so at that point, I spoke to a representative and they were professional. The contractors that came were good too.

I’ve had a couple of claims with 2-10 for my swimming pool. I have one that has been closed, and one that’s still pending. It's pretty easy to get a claim started on their website. Then the contractor was out two days later. This particular contractor they initially sent out was useless ‘cause he said it was one thing, and it wasn’t. So, it took a week or so later before they finally sent someone else who resolved the issue. They sent out the same company but a different technician. And he said that it wasn't repairable, but 2-10 is saying that they might be able to get the parts. So I'm in limbo and have been waiting for several weeks now.

I selected 2-10 for 3 reasons: 1 - they had a local representative, 2 - we knew her, and 3 - the full warranty was less expensive than the majority. Fidelity was the only one that was lower than them. I submitted a claim using 2-10's online method and I also advised our local representative that I made a claim. It was very easy. Initially, the contract provider that we were working with was terrible. There were a lot of issues with him. As soon as we made it known that this contractor was doing what he was doing or not doing, 2-10 was right on it and took care of it. To my understanding, he’s no longer on 2-10’s contract services providers’ network. The next contractor we got for the same issue was excellent. We got everything we needed from them regarding notification and good service.

The claim process was fine, though the way that it ultimately got handled wasted three weeks of my time. Nobody was taking charge. I got a hold of the contractor, he came out and looked at the washer and said, “I gotta order parts. These are old parts.” Then, he went and submitted to 2-10, and 2-10 said that they would get the parts and it was gonna take two weeks. Two weeks went by, I was in contact with the contractor and he said, “I ordered the parts. 2-10 is getting them.” I called 2-10 and I talked to somebody who said, “They’re on order. I don’t know what to tell you.” Three hours after that, there was an email saying, “We’re gonna replace the machine.” When I tried to call to talk to somebody, they were never clear as to what happened. 2-10 let two weeks go by and I had to rent a washing machine, which ended up costing me extra money. They never gave me the option to replace it. Still, the contractor was fantastic and he explained what broke.

My tenant was complaining that the hot water heater was only getting about 10 minutes of hot water and then it would run out. We filed a claim with 2-10 and the process was difficult. 2-10 assigned a plumbing company however, the plumbing company did not call me back for a week. When I called the company, they said that they were not interested in working with 2-10 because 2-10 was very particular and it was difficult to be reimbursed.

Buying a warranty puts peace of mind with the purchase of any home, that you won’t have that large expenses. We got 2-10 Home Buyers Warranty when we purchased our house and it was real easy to submit a claim to the point that I don’t even really remember if I did it over the phone or if I did it over the computer. The contractor came out really quick. He went and got the piece, and came back, and finished it up all in one day. So, it was great. The contractor was fabulous. I was so impressed with 2-10, I’m renewing it. Since it’s coming due for renewal, we’re gonna renew it our of our own pocket because we’re pretty happy with the service and the peace of mind.

Most of the claims process with 2-10 was fairly easy. Recently, I called and spoke to a representative. I really like that I could do that. It was almost midnight and I actually got to talk to a person so that was nice. It just took a little bit longer than what we were hoping, but we did end up getting the water heater by the week’s end. It was more frustrating because I had literally just come home from the hospital with a newborn baby. With the newborn, we’ve got five kiddos, so having no hot water made it a little bit difficult. But the contractor was absolutely fantastic. They went above and beyond to make sure that we had the water heater in a timely manner. Overall, the process was pretty smooth and it was a lot easier than what somebody had told me that it might be. I was pleased with how smoothly it went. Any time I spoke with anybody on the phone, it was always a pleasant interaction.

I filed a claim with 2-10 on May 3rd when my air conditioner stopped working. They sent a contractor out within a few days. The technician informed that a part would have to be ordered and would arrive within a few days and they would be out to make the repair. A few days turned into a few weeks with stories of the part was lost, the part was then given to the wrong contractor and finally the part is no longer available.

The first time I had to submit a claim with 2-10, I called it in ‘cause the website was a little confusing at first as far as trying to figure out how to do it. It wasn’t as obvious as a I would’ve expected it. For some reason, I’m able to find the phone number easier. I was able to call it in and get it to work. I just submitted a claim the other Monday morning for something else that I managed to kinda make the website work. It went through but it didn’t do the right options for what I was dealing with which is my problem. Thankfully, the plumbing company still managed to figure it out.

I had a good interaction with the 2-10 claims rep when I called in my claim, and the technician that came out did a good job.

My experience when submitting a claim with 2-10 is very positive. I do it over the phone. I like working with people. The guy that came out was outstanding and I love him.

I had 2-10 in my old house, and when my sister was getting this house, her real estate agent recommended somebody else, but I told her that 2-10 is really good. So the real estate used 2-10 and my sister has been really happy. Submitting a claim is a tag team effort for us. It's whoever isn't traveling or has the free time. I usually call the claim in and 2-10 would tell me the name of the company that is gonna do the service. I then usually follow up with a call to the company itself and set up the appointment. The 2-10 reps are always very pleasant and very nice. And the tech that came out was great and very nice as well.

I've had coverage with 2-10 for two years and I’ve had mixed experiences with them. I recently had a really bad frustration with them with the AC company that we got through them during an incident. Because they were with them, we then signed a contract also with the AC company thinking it was a good thing to do. It turns out that that company isn’t with 2-10 anymore. So, then we called because we had an AC problem. We didn’t know that they weren’t with them. And I don’t know that they should have notified us, but no one did. And that might have prevented me from signing a contract with an AC company that was no longer with them. And then we had an electrical problem at the same time. So, they set us up with an electrician who never called us. I had to call back again, and they gave me his number, and I called him. And the guy got really nasty and abrupt.

I’ve heard about 2-10 Home Buyers Warranty years ago but I got acquainted with them when I bought my second home in Savannah, Georgia. I’ve had other home warranty companies but I chose 2-10 for what they had to offer. After I noticed a leak under my home, I dug around some more to see exactly what was going on. Not everyone can fix plumbing work, so I decided to take it out of my hands and give 2-10 a call. The contractor called me within the hour and then, an appointment was set up. The contractor was very knowledgeable about plumbing. He gave me different options on what I can do before the actual job was done and I just went from there. He told me that the system needed to be snaked to clear and that would help everything flow until the actual pipe was fixed. I have renters there and they haven't stated that there were any additional problems since the contractor came out.

The experience with 2-10 isn't good. 90% of the time, the problem is not with submitting the claim, it's with the contractor on their end. A lot of their contractors don’t contact us or if they do, it's days later. By then, the problem already is exasperated. Then we have to just get our own because either the contractor doesn’t show up or the contractor doesn’t fix the problem correctly and the problem is escalating. So then, we call back and they just say we're approved to get a new claim. It doesn’t cover as much because they reimburse us a little but it's never gonna cover the $75 service fee we have to pay. Sometimes, they only give us like 40% back. We reach out to 2-10 every single time but these reps don’t care. They're just like, “Oh, well, then let’s get the approval code,” which is fine, but they should reimburse me everything.

I had a terrible experience with my recent claim with 2-10. I have an oven and a stovetop that are separate pieces. And the gas supply valve on the top was defective and needed to be replaced. So, the repairman came out. And the only way to get to it is you have to take out the oven which is right below it. It's the same brand, same make. And the 2-10 warranty people said they couldn't service it because the guy they supplied to do the maintenance couldn't take that out, and I couldn't do it or I'll void the warranty. So, they had it written in there that obstructions had to be removed by the owner, but I think that means obstructions like a wall or architectural feature, not the unit itself. So, I had to hire somebody for $150 to remove the oven, so that the repairman could replace the valve. Ridiculous.

I always like talking to somebody when submitting claims to 2-10. The process was a lot easier than I thought it was gonna be. My hot water heater busted and it caused a lot of rust damage on my flooring. The guys that came out were nice, respectful, and tried to be as quiet as possible. They tried cleaning it for me before they put the new one in and explained to me that it was as clean as they could get it. Now I’ve got hot water and it’s running. I plan on renewing with 2-10.

When I had my house built, the builder recommended 2-10 Home Buyers Warranty to me and I thought it was a good idea. It's been pretty good so far. I've only had a couple of times where they weren’t able to send a contractor out because there was no contractor available. I wasn’t too pleased with that ‘cause they told me I would have to go and get the contractor myself, pay them out-of-pocket and they would reimburse me. Still, all the contractors have been pretty decent and they are pretty professional. 2-10 is a little pricey, but it's a good company and they’ve provided service that they said they would.

I've been with 2-10 Home Buyers Warranty for two months and have had a great experience. It came with the house. I've had my water heater fixed very fast and easily. I called the representative and they were helpful. Everything was smooth - the paperwork, the people that I contacted, and the time they made. How they fixed the water heater was great and beyond expectation. I also had a welcome package for my door lock, which had been done perfectly without no problem. The experience had been awesome. Plus, whenever I had a question, the service contractors were available. One of them was Indian and he spent 30 minutes with me. I didn't know anything about the policy and he explained every detail about the specific situation I was dealing with at the time. That was so helpful. There was also a female who was very helpful too. English is my second language, but they spent a little bit more time with me. They were nice.

I had a bad service experience with 2-10 on this most recent claim. It took an extended period of time to get anybody to address the claim. They had one person that came out but they never turned in the quote to 2-10. And the 2-10 policy states they have to contact them three separate times before we can move on to another provider, and it was just a mess. 2-10 paid the cost of the repair they were going to do, but it was gonna take me a while to even get the repair done and it just wasn't worth it at that point. I ended up getting a brand new one, and throwing in the towel. They never paid the replacement cost. But I've had other claims that have been fine.

I've been using 2-10 for 3 years and their claims process seems to be fine. Recently, I did it online and the contractor came out for the water heater the next day. The quality of work was good. They seemed to do what they needed to do.

Sept 2018 moved in house. Heat not working, 2-10 warranty sent furnace repair man out. Paid him $75.. Later same day no heat. Told to turn thermostat up to 85 then down to 74. Did that. It still not fixed. I call another repairman to fix it that I had to pay 100.00 for thermostat & 100 Labor. May had no air. 2-10 sent another man. I paid 75.00. Didn't fix it. He came next day. Changed my thermostat because he said the wifi was messing it up. Asked for $75.00 more. I refused. He said this was another problem. 2-10 says if I don't pay him again my policy is canceled. Really. It's like they are all working together.

I love 2-10. As a matter of fact, I even referred my coworker to 2-10, and she has other homes that she rents out. She got all of them aboard 2-10. Submitting a claim with 2-10 was easy. I initially had went online because I had two things going on. But then, I called in and I asked them if there was any way that the same person could service both of the claims because I didn't want to have to take off work twice and have two different people come into my home. And the person I spoke to said yes.

I had 2-10 for about two years and everything was fine when I had a claim. But I don't have the coverage right now because I couldn't pay for it. But I'm gonna get back and renew it.

The water heater was working fine then it was gurgling. The home buyer called it out and they declared that it would be covered by the warranty so we filed a claim with 2-10. The Realtor initiated it and it went well. The contractor was out in a couple of days. They ordered a replacement for the water heater and it came out the next day. I’m very satisfied with my experience.

We had to have the furnace replaced and filed the claim online. We just did the buyout. We were upgrading the furnace and the one that 2-10 was gonna give us wasn't what we wanted. But everything is working correctly still since then.

The claims go in quick, but the companies that 2-10 deal with have been sporadic at best. I’ve had one company that has been amazing and three companies that have been complete garbage. When we had issues with our sump pump and hot water heater, the contractors were amazing. But the contractor for our dishwasher was complete trash. They scheduled four or five different visits and showed up twice out of those visits, and they kept doing the wrong diagnosis and bringing the wrong parts. They were impossible to get ahold of. They would have us schedule days off to be there and not show up and tell us last minute they were not coming.

My realtor said he liked 2-10 Home Buyers Warranty. I've been protected by 2-10 for three months and submitting a claim has been easy. I just call them and the interaction with their rep has been very easy, too. They tell me to expect the contractors out usually within a day or two. The service provided by the contractors has been awesome. My experience with 2-10 has been good.