2-10 Home Buyers Warranty Reviews

My recent claim with 2-10 Home Buyers Warranty was for plumbing. We have a hole in the wall and I’m not sure where the leak is coming from. They also couldn't find where the leak was coming from and we got no resolution. The plumber said, “Call us back if you figure it out,” so I don’t know what my next steps are. It was a week ago and I thought I would hear something, but I haven’t.

I've had the 2-10 home warranty for more than 10 years and have never had any issues with them. Submitting claims has been pretty straightforward. I call 2-10's number, give them the address and explain what the issue is. I like talking to a person. It is a lot easier to explain the situation than going through a website. They then send out a technician to fix the issue I have going on at the house. For the most part, the contractors have been respectful with the exception of one. But I contacted 2-10 and had him replaced by somebody else. Contractors are usually polite and mindful of the house. They come in with slippers on their feet so they're not tracking dirt and mud through the house. Plus, they explain what the issue is and then fix it. But as the house got older, the yearly contract's price increased. It would be great if it was a fixed price.

My recent claim with 2-10 Home Buyers Warranty was for a leak on the bathroom tub on the main floor and two faucets upstairs. I did it online and it was easy, with the exception of the fact that sometimes, they only give you certain stuff to be able to put on there and it doesn't allow you to say what the problem actually is. The dropdown feature doesn’t really allow you to say what exactly is wrong. The gentleman came in and did what he had to do, but, for whatever reason, the water is not complete and I have to call them back. I was happy with him, but it was not complete. I contacted the gentleman directly because he told me to call him direct if I had an issue.

I’ve had 2-10 Home Buyers Warranty for over 10 years, but I don’t know if they can figure out a new way to try to make things better for individuals that have a rental property. The problem that I’m running into is when a claim is put in for my rental property, either they text me or they don’t, and they never tell me what is going on with it or they never give me any feedback. I also wish there is a better way to make the payment to the vendor because currently, what happens is either it is taken out of my rent because the property company pays it or the tenant pays for it. Then, I wind up having to turn around and pay the tenant back. 2-10 can have my card on file and they can pay the vendor or the vendor can call them, and that is a better way.

During our first year with 2-10, the experience was pretty bad. They were not really helpful with our AC during the hot time of the summer. But after that, we had one more claim and it was really fast. They were also really helpful over phone. That's how I've submitted claims – over the phone – and the people there were really nice. The last time that we had a claim was for a dishwasher. We actually also had another one for our AC unit and the technicians were really nice and helpful.

I've been very pleased with 2-10's service. They're prompt but then occasionally, I have to call and inquire. 2-10 could do better by checking in to find out what's going on with a claim if things have been stagnant. Instead, what happens is that if the claim is for a repair, it's easy, but then if it's to replace something, it takes extra steps sometimes. When I was talking to their reps, they would say that the claim has been sitting in limbo and we should get it moving again. Thereafter, everything would start moving again. Also, 2-10's automated system can be a little frustrating though I've used it enough now that I know the ins and outs of it. It seems that I'm on a voice-connect or Bluetooth set-up and it won't hear my verbal statements. I have to wait and go through the numerical prompt each time.

It's pretty easy to submit a claim online with this company and for the dryer, 2-10 was able to get a contractor out right away. He was friendly too. He came in and got the job done, and the quality of his work was great.

I've had the coverage for 13 years now since I’m not a handyman. I can’t fix anything. When the ceiling fan was totally worn out, I had to call 2-10. They sent a contractor out and he came but he didn't have the fan. He thought that we had the fan so he had to go out and get it. I submit claims over the phone and it is very easy to get in contact with them. Then in terms of the time it takes to get a contractor out to me, it all depends. Some days, it would be the next day that they are calling me. At the most, it would be two days.

I went online to submit a claim with 2-10 for my furnace. Their service online was very user-friendly. It normally takes them within 24-48 hours to get a contractor out to provide service. The contractors who they normally sent out were good and I get what I paid for. The only thing I would suggest is that if I'm not happy with the one contractor who came out, 2-10 should get someone else to look at the problem and get a second opinion, instead of staying with the one contractor.

Submitting claims through 2-10 is very easy. We had submitted a claim back in January, and we were trying to work out a tenant into getting to the house and we waited more than 30 days. Same Day Appliance had us go back to 2-10 and get another work order since it was past 30 days. It wasn’t hard to get a work order at all. 2-10 is good, but the local people that they hire are horrible. They are unprofessional. They will tell you their hours are 9:00 to 4:00 or 9:00 to 5:00, but when you try to call them and you get one person, they say that a certain person is supposed to be transferring the phones. I don’t wanna hear all that, I am just trying to make an appointment. I've dealt with the company before when I was selling a house and we had to use them. Even down to their invoice is unprofessional. It is just a memorandum that somebody can throw some lines up there and here it is, so it didn’t seem like a legit company.

I've had the coverage of 2-10 Home Buyers for two years now and I’m about to update it again. I also looked at American Home Shield. I’m in the military, so it only made sense to look at that one. But I don’t like their coverage as much. They can just give me any washer or any dryer. I kept white appliances and they gave me a black one or I get to have a black one. I could have stainless steel appliances, and they make me take a white one. 2-10 doesn’t do that.

Overall we're satisfied with 2-10. We submitted a claim online, which was easy, but we haven't had our issue fixed yet. The technician came, collected the deductible and never went back again. They needed to change a bathtub and were trying to talk to 2-10 about it. Apparently, they haven't gotten an answer from 2-10.

We've had 2-10 since the house was built in October 2015 and so far, our experience with them has been very good. On Saturday morning, I submitted a claim for the AC Freon split system. I went online and the process was easy. The guy sent out by the vendor showed up on time today. He diagnosed the problem and said I got two leaks because my unit was short cycling. He said that he has to come back and they got a remediation. He also has gotta get back with me for the cost and some other paperwork. Right now, everything's a struggle. But since I have two units and it's the downstairs unit that is out, we're able to move upstairs and sleep there at night if it gets too hot. Still, we're lucky we're not in the heat of summer or it would be rough.

When I bought my house, I got 2-10 Home Buyers Warranty as a part of my contract. Within my first year, I had a water heater issue and it was handled smoothly. It was very convenient to make the claim online and the service went well, so I renewed it to have that secure feeling. Usually, the contractors come out in a couple of days, depending on if it's a weekend or the first of the week. Last time I claimed something on a Monday and a contractor came out on Wednesday. He did good quality work, didn't tear anything up and didn't break anything. It was leaking in the toilet but actually it was also leaking out of the valve that was coming out of the walls. He fixed that for me as well and he fixed the toilet. My 2-10 Home Buyers Warranty is about to expire at the end of this month. I'm trying to save up and I'm trying to renew. I got something in the email for a reward, so I'll try to use that promo code.

Our realtor bought 2-10 for us 15 years ago. They took care of the business and I didn't have to worry about it. They did what they promised to do and it works really well. But some of their contractors are much better than others. Most of the times, they come in, do ithe work once and it's done. But the last time, it took three tries. I'm still not all that happy with it but it's better than nothing.

My wife is in IT, and she did a bunch of research on 2-10. Seeing that we are out in the country and the home is an older home, my wife is very big on warranties. Whenever something happens or something breaks, we like to be able to call somebody and have it fixed right. She had some friends that were with another home warranty company, but they had the worst luck with that company, so she looked at 2-10 and they had great reviews. We’ve had 2-10 for 13 months now, and fortunately, we didn’t need them for a year. But then the dryer went out all of a sudden. It was a minor inconvenience, and we weren’t able to dry clothes.

When I bought the house, I was given a 2-10 Home Buyers Warranty flyer. I read it, liked what I saw and now, I've been with them for two weeks. My experience in submitting my claim was uneventful and my interactions with their rep were great. They told me when the contractor was gonna call. The contractor was very professional and efficient. Everything has been operating well since they came. However, I got one more leak down there that the guy and I missed. And I'm probably gonna call back.

I like the convenience of having 2-10 Home Buyers Warranty and I've kept them for 15 years. I was completely satisfied with them. But then, my satisfaction has gotten less and less over the last 2 years. I'm in the process of looking for a new company next year because whenever I try to make a claim, it seems that they never have someone within network near me. They're trying to find someone but then it takes a little longer and gets a little more annoying. While the most recent contractor was friendly, they didn't get the job completed right. I’m still having the same problem, and I have not heard back from the company that was supposed to be fixing it after contacting them. It's been years of the same kind of crap.

2-10 Home Buyers Warranty came part of the purchase when I purchased the house and this is my fourth year with them. 2-10 is good, but some of the contractors, especially one electrical issue that I had, were not. At that time, 2-10 said that I needed to contact an electrician and have them call 2-10. I didn’t feel good customer service because I was left in a panic to do the work and figure it out, so I wound up just paying an electrician to do it and not going through 2-10. I wound up paying for the work twice and it didn’t make me happy. Other than that one experience, everything else has been fine. Their customer service is good both online and on the phone. I normally submit my claims on the internet and the process is easy.

I’ve been protected with 2-10 Home Warranty for about two years now. I typically go online to file a claim because it’s faster. Their website works pretty well. Then, I’m told to expect a contractor out in two days. In general the contractors get ahold of us in a timely fashion but sometimes we have to chase them down. Mostly, the contractors have been good. The contractor who came out for the oven was fantastic.

I got 2-10 when I bought my home and I've had them since the end of November. I've only done the one claim, but I put the information in online and then I was called, and they scheduled a guy to come out. I was a little concerned about the place they picked because it had a very strange name. But the guys came out and they knew what they were doing. They diagnosed the problem and ordered the part. They were back in a couple of days and fixed it. It went really well and I was very pleased.

We have 2-10 Home Buyers Warranty for two years now and we had a recent claim with them for an HVAC service. They didn’t have anyone in our area to cover it so we had to call someone out. The contractor was able to resolve it except we haven’t been able to get any type of reimbursement or promise of reimbursement because 2-10 has a question for the technician. I sent all the receipts and everything else, but that was what they said and the technician says he has not been contacted. We also filed a claim for a microwave but it is not done yet since the technicians have not been out here yet. The microwave issue has not yet affected our day-to-day operations but I am sure it will at some point.

I'm still getting an issue fixed. I have people coming today and tomorrow, but there's always a bit of a delay in getting things scheduled. There were three claims for electrical work, and an electrician came out to do one job. They liked the one trip fee, but they refused to fix the things that they could fix, until all the parts or all the jobs are in. I've been sitting here without a living room light for over a week now, and it has been really frustrating. The electricians said that since I only have one trip fee, they are not gonna keep coming out and they are gonna wait until everything is ready. That's BS, but that's what I'm stuck with. Also, twice in a row, another contractor didn't show up for their appointment, so I've had to reschedule. While 2-10's reps have been nice, there are a lot of things that they don't wanna cover. Still, that's probably typical.

When we bought our house, the sellers contractually agreed to a home warranty. We gave them an option of whoever they wanted to buy with as long it covers the things that they were contractually obligated to cover and they bought 2-10 Home Buyers Warranty. So far, we've only submitted a few claims in the past couple of years and they have been relatively simple. We scheduled it online but it took me a little while on my phone to find how to put a claim in as it was well-hidden. Once I figured it out, it wasn't complicated after that. Then, a contractor called us within 24 hours. Our interaction with them was stupendous. But, when we had the air conditioning company, the technicians that they sent out did not have great English sometimes. It was a little hard to communicate but they fixed it and they fixed it on time. Since they had been out, everything is performing fine. We've been very happy with 2-10 and it worked flawlessly.

2-10 was transferred to me when I first purchased my home and I've had them since 2005. I always heard good things about them and I get a quick response back when I have an issue. They go above and beyond to try to help most of the time. I prefer filing my claims over the phone to talking to a live person. I don't want to deal with stuff in the computer too much. I filed claims when my washer, dryer, garbage disposal and furnace went out at the same time. For the most part, I've been satisfied with their contractors. 2-10 has been doing what they need to do but I hope they keep the rates affordable and not go up.

My house was under 2-10 warranty through the previous owner, so I just kept it and I've had the coverage for a little over a year now. Within the previous 2 weeks, I phoned in a claim as I was having problems with my air condition. They were able to send someone out within 2 days and the contractor was good. He repaired some lines that were messed up on the air conditioner and also had to do some other repairs up at the attic that had to do with the AC unit. Now, everything is fine.

I've had the 2-10 Home Buyers Warranty coverage for about two years now and my experience has been good. Their reps are very professional and their contractors don’t make me wait too long.

My toilet was stuck. There was an overflow and it created a lot of damage to my house. In a couple of days, somebody came out for the repair. He snaked the toilet but said there was nothing wrong with it. But if there was nothing wrong, why did it overflow? 2-10 didn’t replace my toilet. They made me pay $75, they got my money and I still haven't gotten any letter of repair from them. I called 2-10 twice and they called the plumbing company. They called and left me a message last week, but we've been busy traveling with work and I haven't gotten to respond back to 2-10. I have not gotten a letter from my insurance company too because I need that letter from 2-10 stating that they got the repairs done. The overall claim process has been difficult and right now, I'm not getting what I need.

I’ve been protected by 2-10 Home Buyers Warranty for about 20 years now. Years ago I filed my claims over the phone but now I’ve been doing it online. My experience in navigating through their website was good. I usually expect the contractors to come out within a day or two but they usually lack a little bit. The website says, “If you don’t have a contractor within 24 hours, you can follow-up at a number.” They usually give their number and I usually end up following up but other than that, the quality of work that they perform is very good. I’d recommend 2-10 Home Buyers Warranty.

We've submitted claims online and over the phone, and I do whatever is quicker. Their online process is fine. It is like a questionnaire where you put in the kind of request needed and what it's related to. Then, you submit it. You don't talk to anybody. When they called, they talked to my husband. It took about 72 hours last time for them to get a contractor out, and the quality of work that they have performed was good.

I've only had 2-10 Home Buyers Warranty for a couple of months and I enjoyed my first time experience with them. I needed to find out what was going on with my oven and any other place I tried, the cost was tremendous. I figured I would use my warranty. Filing a claim with 2-10 over the phone was nice and easy. Their reps were extremely professional, knowledgeable and were willing to make the transition easy for me and my family. The contractors who were sent out kept us informed, diagnosed the problem and made the corrections promptly. They had to order a part for the oven and it took three days. My oven is working perfectly now and I would definitely recommend 2-10. I'm hoping that I'm not gonna use them any more. But if I do, I am sure that they're gonna take good care of me based on my first experience.

My experience in submitting claims through 2-10 Home Buyers Warranty has been positive. I prefer to do it online, that way I can do it when I need to. I’ve already submitted claims for a refrigerator that was leaking and a dishwasher. They’re still working on the dishwasher. We are waiting on parts. The contractors that 2-10 has sent so far have been polite and very knowledgeable.

We've been with 2-10 Home Buyers Warranty for two years and we're pissed off with them. I've been having this issue with my sink situation. This is the third time. And this very last time, back in February, we put in the order for the sink to get taken care of again. They said I didn't have to pay for the service myself because their contractors were allegedly overbooked. But no one reached out to inform me on the situation. I kept calling them and once I got it resolved this past Saturday, I had to pay for the service out my pocket.

I submitted a claim to 2-10 Home Buyers Warranty over email and we got a tech out in a day or two. It was a friendly guy who came in. He was here for 20 minutes, told me what was wrong. He said he was gonna send his report to 2-10 and they reached out to me. The 2-10 rep was very helpful and this claim worked better than I ever thought it would.

My experience in filing a claim with 2-10 Home Buyers Warranty was fantastic! I did it over the phone. The initial process of just getting it started was super easy and the agent that I spoke with was friendly and helpful.

We bought a house in July and our realtor suggested 2-10 as our warranty provider, and we trusted her. When I had to submit a claim, I called and told them what the problem was. They said that they would be in touch in the next 24 hours. Then, they had an appliance company get back to us. When the contractors arrived, they told us where they were from and they fixed whatever needed to be fixed. They were very professional. The refrigerator seems to be working fine ever since.

I had a leak, so I filed a claim for it online. Doing so took a little bit of time because there were a lot of questions we did not know. 2-10 called after one day, and then the contractor came after one day or two. So, it was pretty fast. 2-10 has been okay. I had it in my other house for 10 years but I never used it. It is the first time I got to use them. They, however, can make faster service at least for some things like water leakage.

Anytime we’ve had an issue come up with the house, we put in a work order with 2-10 Home Buyers Warranty and it gets inspected in a timely manner. We have been with 2-10 for about 15 months now and we've never had a problem with them so far. We have filed a couple of claims for the heating and air and one for the water heater and they were handled really well and really quickly. All the heating was covered. The only thing that wasn’t covered was part of the piping or the venting with the water heater. I filed the claims online and the claims process was really easy. The technicians that they sent out were really good and I definitely recommend them.

It was our first time buying a home and we wanted to make sure that since there were appliances that we couldn't check out while viewing the home, we were covered in case of an event where an appliance didn't work. We're glad that we did because there were several appliances in the home that did not work. We have 2-10 and submitting a claim to them is great and super easy. We just get online and select the appliance that we're having difficulty with and we put in the service request. Within 24 to 48 hours, a contractor is expected to come. 2-10 has been really quick about dispatching somebody. The technician looks at the appliance to see if it can be repaired, after which we pay our $50 deductible to the technician and they repair the appliance for us.

The warranty was included when we purchased our home and at this point, we've been with 2-10 for 16 years. I recently filed a claim for our dryer because we kept smelling a burning smell. People came out, assessed that and said that they would need to check with 2-10 because it required replacing a part. I don't know what communication took place between them but someone marked the claim resolved. So I ended up having to call 2-10 to get the vendor back out here to fix it. They said the only way to do that was to basically reissue another claim.

I’ve used 2-10 Home Buyers Warranty once online and it was pretty easy. The contractor who came was very professional. He did the work. However, he didn't tell me that he was finished. He just did the job, came out and had me pay and sign the paperwork. He never told me that the problem was fixed. He just left. Apart from that issue, he was good.

2-10’s online portal was good. It was easy to submit a request and keep track of that stuff. My only bad experience was when I had to navigate between different departments. It ended up being okay but I was transferred to a lot of different departments because of the issue that we were facing and because they were debating. One team is only allowed to authorize repair then another team has to be allowed to authorize the purchase. But it wasn’t communicated clearly internally, in between 2-10 customer service. So I ended up spending time talking to the repair team but when it came to the end and it was already part of authorization, after I spent all that time, they ended up transferring me to the purchasing department. Then I had to restart the process all over. The process took about four or five days including the weekend. The purchasing department doesn’t work on Saturdays and Sundays so I ended up having to wait.

I haven't used 2-10 until recently, and it was terrible. Filing the claim online was easy-breezy, but on the flip end is that it didn't work at all and I'm still pissed off about it. Someone came out on March 26th to look at my freezer and said he would be back in three to five days, but he didn't. He charged me. For the guy that showed up, did nothing and then left, the turnaround time was three days. The people at 2-10 are very polite, but it took me a week and a half to get somebody to pay attention to the fact that the contractor never returned. 2-10 will never contract that company back out to me, and now, I have another person coming out so I have to take another day off work. I already missed a day's pay, which I get to do again. Obviously, 2-10 is not making me pay for the next service call.

Our experience in submitting claims with 2-10 Home Buyers Warranty has been good. Although we've submitted claims both online and over the phone, we prefer doing it online. Their online process is good. Their reps have been very good. They were cordial and they return calls and have a quick response time. I could be a little happier on the quality of service I've received from the contractors though. It took a few days for them to get here. They arrived when they were supposed to and figured out what part needed to be replaced. Then they closed for the next day for four days and did not send out the information to 2-10 until they returned.

I’ve had the 2-10 Home Buyers Warranty for four years now and submitting a claim is usually easy. I do it online. Then, within 24 hours they get back to me and within two or three days the contractors come out.

2-10's customer service is horrible. I filed a claim with them two weeks ago regarding my air unit in a room above my garage that was constantly hot. The contractor that they sent out came to look at the unit, and told us that we needed a new system. 2-10 then called me to let me know that I would be getting a new system and then asked me how would I be paying. I told them to hold a minute, let me speak with my husband about it and I’ll get back with them later on at the top of the week the following week, which was last week. On Monday, I had my own HVAC guy come out and he found molds in my compartment, something that the contractor from 2-10 completely missed and said nothing about. At that point I wanted to inquire about getting a buy-out so that I could just have my HVAC guy do the work because I didn’t feel confident enough in the contractor that 2-10 sent to my home.

A few weeks back, the pump in our washer went out and filing a claim for it online with 2-10 Home Buyers Warranty was very simple. Compared to its competitors, 2-10’s response time was amazing. I had one of their competitors for many years and their service was horrible. On the contrary, 2-10 sent a very nice gentleman who was very helpful to my wife. He did a quick and wonderful job. I would recommend 2-10 Home Buyers Warranty.

Our freezer was leaking and we didn’t know what it was, whether it was just water or if it was some sort of liquid that we shouldn't be ingesting, so we decided to submit a claim with 2-10 to see what it was. It turned out that the drain, when the freezer goes through a warming cycle to get rid of all the ice, was frozen so the tech just cleared the ice and put a new little device in there to keep it from freezing over again. He was there for about 20 minutes and it was a very easy fix.

When I bought the home, 2-10 came with the warranty. Last month, on the 17th, I filed a claim for some ductwork online. When I bought the house, I noticed that it was hard to get the balance of temperatures between the floors and the rooms right. Then, finally, I looked behind the furnace where the HVAC system meets the ventilation, and it was completely detached. So, there was an inch gap between the two. Submission of the claim was pretty easy but with that claim there, no one ever reached out to me. I never got an email and never got a voicemail. But I usually ignore the phone calls. On another issue, I also had to do a follow-up on my own because I did not get a quick response. Nevertheless, all contractors I've dealt with through 2-10 have been excellent.

I recently filed a claim for a dishwasher. It wasn't working and wasn't doing anything. 2-10 put one contractor on first, but they never called me back for four days, so 2-10 changed it. Once they changed it, the contractor called me back quickly and came out. He was very nice and did everything well.

We've had 2-10 Home Buyers Warranty since we moved in here in June 2018. So far, my experience with them has been good. The people have been professional. I had a couple of issues but they have addressed those and the people they sent out to work on it have been great. When we first moved in the house, there was some electrical panel that had to be changed and something in the plumbing. There were two or three things, but they took care of all of that. And then, recently my hot water heater went out and that had to be replaced, and my experience has been very positive.

We made a claim with 2-10 Home Buyers Warranty for our refrigerator and it took a very long time to get it fixed. There was a problem with the contractor not communicating. When I kept calling the warranty service to ask if they’ve heard anything, they acted like they couldn’t do anything. Then, my husband called the contractor again and they finally told us something. Their tech finally came out about two days after they told us something and he fixed the fridge. It’s working now but it took a while and I really wish communication was better involved in the whole process.

I’ve had coverage through 2-10 Home Buyers Warranty for about a year now and I prefer to submit my claims online. This process is very easy and I get a reply from them quickly. Then, it's just waiting on hearing from somebody that they've got in the area that can do what I need. Sometimes, that takes a while but that's not 2-10’s fault. Other than that, the contractors that they’ve sent have been fine.

I have had my home covered by 2-10 Home Buyers Warranty for about nine months now and I recently filed a claim for an exhaust fan. It wasn't wanting to raise up on the exhaust fan, so we had someone come and look at it. At the same time, we had a burner not working on the stove, so he came to look at both of them. He said we would get the part to help make the vent, one of those that raises up, but he couldn't get one of the parts to fix the stove burner. He also said that the exhaust, the vent fan comes with, is all one, so it was hard trying to explain to everybody I talked to. They said that they could fix the exhaust fan, but they were offering a buyout on the stove. They said they couldn't fix both or one comes with the other, so I couldn't replace the stove and then just fix the fan because they came together. We ended up taking the buyout and I bought the part to fix the vent fan, but it still doesn't work.

When I purchased my house, the seller purchased 2-10 home warranty and I've been with them for three months now. When I submitted a claim for my gas water heater over the phone, it took them two weeks for them to send someone out. The issue was a bad thermo-coupler and the gentleman they sent out said that I might as well replace the water heater for the price that it would cost to work on the thermo-coupler. He was gonna charge $1200 for the new water heater and installation, but 2-10 was gonna give me only $190 towards that. I ended up buying the water heater myself and having a plumber friend install it all for $900. I was trying to reduce the $190 from 2-10, but they said that because the plumber was not their guy and it’s not a network, then my policy doesn't cover the replacement. The claim was pointless and just cost me two weeks without hot water.

This last claim with 2-10 has been an enjoyable experience. The dryer broke since the drum had a crack in it. We called 2-10 first to file the claim and in 24 to 48 hours, the contractor was there. The drum took a little while to come in but that wasn’t 2-10's fault and once it did, the contractor fixed it. It was a piece of cake. They got the job done and right now, the dryer seems to be working well.

2-10 Home Buyers Warranty has been my home warranty provider since I bought the house and sometimes, it doesn’t work. Most recently, I was a bit disappointed with the reps. They dispatched claims that they knew was gonna be denied. The service techs knew that it was gonna be denied and they collected the fee. This has happened more than once.

We have put in several claims with 2-10 Home Buyers Warranty during the last 15 years and they have always sent somebody out in a timely manner. They’ve always followed up to make sure that the job was completed and completed properly. Navigating their website was very simple and it was easy to put in the claim. Whenever I talk to their reps, they've been very helpful and they have directed us to where we needed to go. They were fantastic. The contractors have been fantastic too and they try to come back. With the last company, something unforeseen happened but they came right back the next day and were here until it was fixed. The coverage that we have has always been comprehensive and 2-10 has covered everything that we expected that they should with the type that we have. We've had an excellent experience with 2-10.

My heating unit wasn't putting out heat anymore. 2-10 Home Buyers Warranty sent somebody out and they initially thought that it was a bad flame sensor, so they had to get a part. When the part came in, they came back out and installed the part but that didn't fix it. It turned out that it was the orifice where the gas comes out. It was blocked so they cleared the blockage and then it was working again. I was satisfied with their quality of work. Also, navigating through 2-10 Home Buyers Warranty’s web page was easy.

I usually do my claims with 2-10 online and it's very easy. Their reps are very nice and helpful.Most recently, I made a claim for my gas stove. I'm still waiting for the contractor to come back and actually fix it. They’re supposed to come tomorrow to fix it so this claim was really easy. My only frustration was with my first claim. I had K&R appliances come out. They submitted the equipment that they were gonna need to fix my dishwasher. But there was some breakdown in communication between 2-10 and K&R so it was almost two months. I was sitting here on the other end while they were not communicating with each other.

Submitting a claim to 2-10 Home Buyers Warranty over the phone has been easy. Their contractors get out quickly and they've done a great job. I like their knowledge and how quickly they get the job done. We just had somebody come out to check on the air conditioner, and they were out within 48 hours.

The washer wasn’t working. It would fill with water, but it didn’t rotate. I submitted the claim with 2-10 Home Buyers Warranty online and it was difficult at the beginning, but once I got in touch with the customer satisfaction service representative, it was great. It took a long time to get the appointment done and when the technician submitted the request to 2-10, there was some confusion. He said he gave the diagnostics and he recommended to replace the washer because the parts were very expensive. I had to do a couple of calls from one department to the other one, but they didn’t resolve it. They said they were going to have a resolution by Friday, but they didn’t, so I had to keep calling and calling until they transferred me to the last representative who was very helpful. It took the first company for the diagnostic a couple of days to call me to set up the appointment, but the company who installed the new washer was great.

I’ve not been happy with the services that I’ve been provided by 2-10 Home Buyers Warranty. There are now two situations wherein the contractor never showed up. 2-10 was able to rectify it by sending another contractor out, but I had to wait an additional two weeks before that could be done. Unfortunately for me, I had company coming in town, which I’ve tried to handle this a month beforehand, and it was an inconvenience for me for a service that I paid for monthly.

I recently submitted a claim online to 2-10 and they called the same day. The contractors that were sent to my home were nice and very professional. They looked at everything and gave me a diagnosis. They submitted the claim to 2-10 and then called me back. My experience was all good.

2-10 had the best code upgrades and air conditioner reviews. I've had them for a little over a year and it's easy filing a claim with them. I do mine online and that is pretty user-friendly. I have never had any problems with their contractors and I'm satisfied overall.

I filed a plumbing claim online since it was backing up and technically, that was the third time I've had to file a claim for the plumbing. But the first person that 2-10 assigned to me and came out to my house was the person that I had had issues with. When I saw that 2-10 assigned the one that was so problematic before, I immediately called to have them change who was coming to my house. It was kinda sad to see that they still use the person. But 2-10 didn't give me any problems in changing the contractor. The new people who came out were much better. They were also the second opinion from the first claim and they were fantastic. They cleaned the plumbing out again and because it's not common for it to back up that often, they said that if it backs up again, it may require them to come out again and use a camera to scope the issue with the plumbing.

The system to submit claims with 2-10 Home Buyers Warranty has gotten much better over time but the people that do the work and the approval of things has gotten much worse. It used to be that the people who got assigned the issue would come out and fix it that first visit. Now, everybody who comes out is just a front to assess the problem and then go away and fill out the paperwork, often having to wait quite a while for 2-10 to ship a part to them to save a few dollars and then they come back and fix it. The average time to fix a problem has gone to where it’s almost not functional.

I've had both positive and negative experiences with 2-10. There are never any service contractors in my area so I'm always approved to call an out of network contractor. Problem is, if the diagnosis fee charged by that contractor is more than the $100 service fee they would normally pay their own contractors, I'm out that money. I recently had my furnace short cycling on record cold days and it was a difficult diagnosis to say the least. In the end, no work was needed (furnace was having problems with air intake, removing the filter solved the problem) but I had to pay the entire bill out of pocket with no reimbursement because the diagnosis fee (it was a Saturday service call) was way higher than what they would normally pay their service contractors. How was I supposed to know what the problem with the furnace was or how long it would take to figure that out without first having someone come out to diagnose?

We weren't getting any hot air in our radiators and 2-10 Home Buyers Warranty sent out a contractor to do the wrong job. They sent somebody for HVAC instead of for the boiler. I had to wait for another individual to come out to take care of the issue but other than that, everything was fine. Communication was there and it went smoothly. Every time that I've had an issue, it has been resolved with no problems.

This is my first year with 2-10 Home Buyers Warranty and all the claims I filed were easy except for one. It was in the middle of the summer and it took them over 30 days to get the air conditioner back running. Other than that, all the rest of the contractors were good. I am renewing with 2-10 this year.

2-10 had someone come in and check my heating in December, and they did help me out. But it was right before Christmas and that young man who came out stole my gifts out of the house. I didn't call right after because I didn't realize that some boxes were missing until I started to wrap everything up for Christmas. And no one had been in my house because I live alone. He stole my sister's child's Christmas gifts and one of my son's as well. I called somebody and told them that but 2-10 didn't say anything about it. The contractor was also just saying the same thing 2-10 said, “Oh, I’m so sorry.” But other than that, I’ve never had any problems with 2-10. I was offered 2-10 Home Buyers Warranty when I had my house built and that was 16 years ago. That’s how long I’ve been with the company and they have always taken care of everything that’s under the contract.

We just bought our house last year and we asked our Realtor if there was a home warranty. She suggested 2-10 so. That’s what they go with so we went through them. In general, I’m glad that I have 2-10 just in case. I’ve had a few things that I’ve had them come and take care of. But the washer kind of took a bit longer than needed to because there was a miscommunication on our part. They called me telling me that they were gonna order parts so I said okay. But they sent me an email saying that they still needed to make a decision even though I had just gotten a call. They said they had no record of it which was confusing. They told me I needed to make a decision whether to buy a washer and use their rebate to get $100 back or just to pick the washer that they were going to send me. That kind of mix-up made it longer for me to get a washer and I was out for about three weeks.

I’ve used 2-10 Home Buyers Warranty about four times and my experience in submitting claims was so-so. The first time, I had a little problem with my cooktop so I needed to replace two parts of it. One part was replaced and they guaranteed that they’ll have the other part. Now, my refrigerator is broken and 2-10 asked me if I wanted another refrigerator or money but they were not going to give me enough money to buy another ref. The refrigerator is $2,000 but they’re just going to give me $900. Also, when I saw the refrigerator that they were going to give me, it’s not good for us. So, I took the money and I wanted to buy another refrigerator at Home Depot with the same value as my broken refrigerator.

I’ve filed three claims with 2-10 Home Buyers Warranty. The first time was for a broken dishwasher. The technician identified the part that needed to be ordered but it took a little too long to wait for a part. We waited for about two weeks. Then the technician came over and fixed the dishwasher but it got a little funny. He was rather a large man and he leaned in the dishwasher and broke the door part. We could use the dishwasher but we just had to open the door carefully. They had to get another part and when that part arrived, it was fixed and the dishwasher is working perfectly fine now.

I moved in to this house and four days later, the hot water heater started to leak. I had to have it replaced, and the techs came out to look at it after it started leaking. They were very good, but they did a lot of blaming the time on 2-10, and 2-10 blamed it on them. Still, it got done and I'm happy.

I was contacted by Hannah at 2-10 and Ihave nothing but praise for the way she handled my claim. She took a personal interest in the handling and resolving my issue. She handled in the professional manner that I was expecting in the beginning of the process. Problem has been fixed and is working fine. Thank you Hannah and 2-10! Been a customer since 2014.

Submitting a claim with 2-10 was relatively easy. All the contractors that have come out have been great. When I moved in, I called on things that seemed like they were starting to go bad. One of the things I called about was the washing machine which they tried to fix, but then they couldn't. 2-10 offered me a buyout which I took and that was fantastic.

I'd rather speak to a person when I submit a claim. The reps are able to handle the situation but I had a very bad experience the last time with them. It was a very bad taste in my mouth. I'm still waiting to hear back from someone who's supposed to resolve a part of it, and they haven't gotten back to me. It doesn't make sense to me that I had a water heater problem and I needed a new one, and it took them almost two weeks. I was without hot water for over 10 days.

We got 2-10 when we moved in the house over a year ago and we just renewed it for the second year. We have older appliances, including an AC, so we wanted the peace of mind of having a warranty. However, our water heater stopped working and it was difficult to fill out a claim. You have to go online. Sometimes, it can be tedious, and I wished I can just call a phone number and tell them, instead of having to go through the website. Other than that, the contractor who came out was good. He did his work and it was straightforward. He was in and out in half an hour or so. All in all, our experience with 2-10 has been good.

I'm a real estate agent and have known 2-10 for 20 years. We got coverage when my daughter closed on the house in 2015. 2-10 has changed a little bit. It's different as far as customer service. For instance, my daughter had a toilet that was leaking a year and a half ago. They sent somebody out three times to fix it, , they said it couldn’t be fixed. So she had to pay for that out-of-pocket because it wasn’t anything that was covered up under the warranty.

Submitting a claim to 2-10 Home Buyers Warranty online is very easy and I'm very pleased whenever I speak with their rep. They usually send a contractor out within a day or two unless it's an unusual situation. They've always been supportive if we asked for another contractor, too. We've already recommended 2-10 to several people.

We've had coverage with 2-10 for almost three months now and the claim submission has been easy for the most part. I like that they send emails that said who was the vendor that would come look at stuff, but I wish that when I call, someone could help me understand a bit about the process. My washer broke recently and I thought that I could either just buy a new one used or pay the $89 service fee to have someone come out and look at it, even though I already knew what was wrong with it because I already had someone out here. However, I was wondering if there was a chance that 2-10 wouldn't pay for the repairs if I pay the extra money for him to come out.

2-10 Home Buyers Warranty was included in the purchase of our house. Since we moved in last December, I have submitted a claim once and it was quick, simple and easy. The tech who came out was phenomenal. He diagnosed what the issue was and he fixed it the same day. He was really good about it. Everything went smoothly.

My experience with 2-10 hasn’t been good. It’s been three weeks in and they haven’t fixed my refrigerator yet. They have sent two technicians here. I feel like 2-10 has been giving me the runaround. I don’t quite understand what the hold up is. There have been some misunderstandings. I have opened two service requests but when I go back to the computer, it says, “Cancelled by homeowners.” They closed it though. Why would I cancel when I need my refrigerator fixed? It’s hard to be without a fridge when you have a family. I paid for the policy because I needed a warranty. You don’t know when something is gonna happen. I don’t think I will renew with 2-10.

I'm in my second year with 2-10 Home Buyers Warranty and they have taken care of my issues. I normally submit my claims through the internet and it's easy. I've had two techs sent by them. One was good, one was okay.

I have a call thing set up with 2-10 and I was gonna do a claim with them, but I didn't understand the whole process. It was something that was broken with my dryer, and then when I clicked on something, it asked if I wanted information about how to get a replacement dryer and get something off of that. But once I did that, I couldn't undo that. I don't know what to do. I waited on hold for customer service to get my log in stuff and they were really helpful. However, they don't have different ways to communicate with them aside from setting up time. They're really hard to get in touch with. This issue has been going on for a while and I have to try to remedy it myself because I can't remove the thing and I can't get somebody to call me.

Submitting a claim for a dishwasher through 2-10 Home Buyers Warranty was easy. I filled up the form and sent it in. Then, I bought a new one and replaced it myself. I opted for the $100 cash rebate with the receipt.

I need to file a complaint against the vendor that 2-10 Home Buyers Warranty sent to do the work. This was the second time that they’ve been to my house and I never want them back, so if they’re the only vendor that 2-10 has, then I’ll shop elsewhere. They came out last summer to do an air conditioning repair in my house and this time, it was for a separate heat pump unit that I have for a den area that was an addition to the house. Before I bought the house, the heat pump has been here. The one guy thinks he’s funny but neither one of them was funny. They were rude. They got here late and then one guy ran into my bathroom and used the restroom. He was in there for about 10 minutes which was odd. I understand people need to go but it was the first experience.

I have 2-10 since 2012 and my recent claim was on our dishwasher that went bad. The person that they recommended for repair and sent over wasn’t any good. He came out and took a look at it. He said that he was gonna order parts, but he never did. I'd call him up and he'd come back. He would ask what was wrong with it and said that he would order parts but he wouldn't. Finally, I complained about it and 2-10 said that they were giving me money to get a new dishwasher. They gave us $345, but the whole new dishwasher ended up over $700 after the installation and I’m not too happy about that.

My water heater broke about a month ago and I put up a claim in with 2-10. The plumber that was sent out said that the water heater needed to be replaced but 2-10 decided to not cover it because possibly my water heater wasn't up to standard, even though that's how it was when I bought the house and that's how the person who sold me the house purchased that coverage. The way they did it was very shady, so once this warranty expires, I don't wanna have anything to do with this company. I had to pay out of my pocket for the water heater and the person who replaced it. Stay away from 2-10 Home Buyers Warranty.

We had 2-10 Home Buyers Warranty since I bought our house back in 2002 and I’ve kept them all these years. The contractors have all been pretty good and they do exactly what I ask, except for the last claim I had. I had an issue with the faucet. They said they wouldn’t fix the faucet unless it was totally kaput. Also, I was disappointed that 2-10 doesn’t seem to have local plumbers or electricians. I am left on my own to hire my own plumber and then get reimbursement. I have 2-10 but it was like I paid for something I didn't need. Still, I'm satisfied with my experience with them.

I wasn't happy with the air conditioner people that 2-10 sent out. I wasn't fond of their work and I felt that 2-10 should have a better contractor. The guy didn't put the air filter back in the air conditioner. And then we definitely had a leak and he put some kind of foam sealer. You don't do that. I’m waiting for it to totally tear up because he didn’t do the job. Still, I've been happy with 2-10. This is my second year with them. I would recommend them.

My buyer selected 2-10 when we added a warranty to our contract and I've had it for nine months now. When the handle of my faucet was broken, I filed a claim with 2-10. I do my claims online and the thing is there aren't enough selections. I happened to have multiple problems at the same time and the online filing didn't allow me to do that. That is a pretty major flaw. You usually end up having to follow up with a phone call because you can pay the deductible fee just one time from doing multiple claims at once.

2-10 Home Buyers Warranty came with the purchase of our house, and our realtor recommended it. Recently, there was water leaking, so I phoned in a claim. The process has actually been much better. We had another warranty company with our previous home that did not function nearly as well as the process with 2-10, so we've been pleased. However, since it was a faucet issue it wasn't covered. Other than that, we've had pretty good results. As far as the work performance, the things that have been done, they've been fixed. We would recommend them.

I’m a property manager and also an owner/broker, and I've been working with 2-10 for ten years now. I have 28 agents, so we know about 2-10 very well. Compared to other providers, they have the better product for the money. Most of my personal properties have 2-10 on them, too. However, the hold time to get reps to answer is ridiculous. When we call, everybody says to go online but with every one of my properties having the same phone number, it's not an option. It would beneficial if there was a way to use the online system for multiple properties.

I got a leak that's coming out through my ceiling and I can't turn the water on. I called 2-10, did the claim and they said that they couldn't find a service provider in my area. I was told I have to find one myself, pay out of my pocket (which I didn't have the money for) and then they'll reimburse me. It didn't do me any good and it's a big inconvenience, thinking nobody will come out and fix it. I got seven kids in the house that have to take baths and flush toilets. I ended up having my friend come out and help me do the plumbing.

We asked around with the neighbors about their experiences and one of them had a really good experience with 2-10 Home Buyers Warranty when their oven went out and they had to replace it. When it was time to renew, we stayed with 2-10 and we’ve been pleased up to this point. Most recently, the motor went out in the dishwasher. I went online to put in a service work order, then I got an email back within just a very short time. It told me that Astor Appliance would be contacting me about coming out to service my appliance. That was easy. The man came out as promised and he was here on time. He looked at the dishwasher and he told me almost immediately that the motor was fried and that I needed to replace it. It would be ordered and that it’ll be in in four days. He then reported to 2-10 Home Buyers that it would be in on Wednesday.

We got 2-10 Home Buyers Warranty as part of a new home purchase. My claims experience with them has been fine, so far. The contractor that they sent out was an old man that was a chaplain and he was getting ready to go somebody's funeral. He was a little slow and I heard about his whole life story. The issue that we had was something on our end, so it really didn’t need to be fixed. It was already fixed. I didn’t know that one light switch went to the light bulb. I would recommend 2-10 but I hope I don’t get that contractor again.

I’ve had 2-10 Home Buyers Warranty since May 2018. Filing claims with them has been easy. I prefer doing it over the phone versus doing it online. That way, you know if what you’re ordering is covered under your warranty because I’ve had experience where I requested service and it didn’t fall in my warranty, so I paid $100 for nothing. They told me what was wrong, but they couldn't fix it. I did get that problem solved. I just had to pay more money. Our issue with the hot water heater, on the other hand, went well. They were able to fix it the first time they came. Overall, I would recommend 2-10.

When I bought the house, 2-10 was the warranty that the sellers got on it. We've been in the house for eight months now. I’d gotten emails from them and knew that appliances and stuff are covered. When our water heater was no longer providing hot water, I went online and saw that it was something that was covered. I called them to submit my claim and their rep was good. The contractor wasn’t able to come out earlier and came after a week. They seemed to have done great work and we have hot water again.

I was unhappy with the other warranty I had and someone suggested 2-10 Home Buyers. I went with them and my experience when submitting claims to them has been pretty easy. It normally takes about three days to get contractors out and when they arrive, I've been happy interacting with them. The work performed has also been good and I'm extremely satisfied with my experience with 2-10.

When I bought my house, I selected a service that came with the closing cost. But after a year, the cost increased significantly. So I went to search, read the reviews, and then selected 2-10. Submitting a claim was good and easy, with the exception of one time. That was a year and a half ago. But every other time that I've had to submit a claim, the process went smoothly. The service contractors who came to my home were helpful as well. For my recent claim, the performance has been well since the repair.

I've had 2-10 since May of 2018. I usually do my claims with them online, which is very easy, unless there is some kind of issue that I would wanna actually talk to somebody about. Every time I talk to their reps, they’re great. Most of the people that I’ve had out have been really great too. But I had a roofing company that I had an issue with where they said they were coming to my house but they never showed up two or three times. 2-10 set me up with another roofing company to come out and take a look at my roof. I have no problem calling 2-10 and letting them know if the companies they are using are bad. My husband and I have been telling every person that we know that’s buying a house about 2-10.

I have used 2-10 many times and I'm the real estate broker who sold the 2-10 warranty to my daughter. They closed in June and they’re gonna do another year of it. When my daughter filed a claim, I met with the contractors and they were very good. I was very pleased.

I recently moved into an apartment that has 2-10 Home Buyers Warranty. What I have with the owner is if anything is up, I call 2-10 and set up a new work claim. Their reps have been very helpful, but at one point, there was a bit of confusion. They sent a work order out to somebody and that person said they didn't get it. I just had to follow up though and it ended up working out. I had also submitted a claim for the electrical wiring. There was an installation of new plugs and a few of them weren't getting electricity. Whoever installed them didn't do something right. The electrician fixed the wiring and it all works now. I would definitely recommend 2-10.

I’ve had 2-10 Home Buyers Warranty for almost three years now. The price of their warranty was fair and claims were pretty simple to submit. Everybody has been very helpful and they’ve sent good and bad contractors. One time, we had a clogged drain and the contractor just blew it all out. Then, a second contractor came in about a year and a half later and actually found out what the issue was. The plumbing was done incorrectly when installing. The second contractor was able to fix it and alleviated the problem later on.

We've been making claims at 2-10 online whenever we've needed to and it's been fine. We've only had to do it three times and it was easy for us every time. The techs arrive on time and quickly for the most part. Everything that they've come out to fix has been fixed. We've never had to call them back for the same thing.

Our recent claim experience from 2-10 was good. 2-10 schedule things fairly promptly. The first time, I contacted them, and it took a couple days to get a call. And then with the contractor and myself, we weren’t able to get things scheduled because I've been kinda busy myself. The contractor had some complications. When he was trying to shut off something, the shut-off valve with it broke. It’s on the second floor of our house, so unfortunately, there was a great amount of water that was coming out leaking. He wasn’t able to shut that off. We had to run outside and cut it off from outside the house. And it just turned into a bigger problem. He was a nice guy. It was just an unfortunate issue. So, we need to repair it. He had to cut that part of the piping out, so now, we don’t have a shut-off valve in our house. But 2-10 said they were gonna send somebody back out to fix the issue. So, I’m happy with that.

I purchased a 2-10 Home Warranty at the advice of my Realtor, on a home that was built in 1988. During the inspection, it was pointed out that our furnace was original, and that they recommended a home warranty for peace of mind in case it failed. We closed on our home and about two weeks later, the furnace stopped working. We filed a claim with 2-10, they sent their company to come out and do a diagnostic. The technician stated my heat inducer failed, as well as my heat exchanger. Unfortunately, they no longer made parts for either, so he recommended a new furnace be put in. The very next day, 2-10 calls me from a Colorado number, stating they were denying my claim due to the furnace obviously failing before the warranty period. The rep said that the heat exchanger didn't just fail, and that it had been failing over a longer period of time, so the claim was denied.

The technicians 2-10 sent were excellent. However, when I had a heating and air problem, the technician couldn't get out there right away and it was cold. The soonest they could get someone was like four days. And that heating unit went out completely in December with a one-year old baby. So I called somebody outside of this district and paid out of pocket. I only got reimbursed not even half or what I paid for the service. But that was only one time. Everything else that I've called for I've gotten taken care of right away and I was very satisfied.

I wanted an extended warranty on everything, just in case something happens and for a little more security. When we purchased a home, 2-10 Home Buyers Warranty was given to us and they were awesome. We had good service so, we decided to renew with them. It’s easier to submit a claim when you do it online though. If you try to call, submitting a claim is a little more difficult. You are put on hold or nobody answers. Once, when I submitted a claim, the contractor never came to fix the stuff. I submitted another claim, but I couldn't cancel the other claim. It was a big mess, but 2-10 cleared it up.

Navigating 2-10's website is easy. My experience with the claims varies though. If my issue is something that doesn’t affect the day-to-day life, it's all right. But when we had to get our cooktop replaced, it took a long time and that was more noticeable because the cooktop is something that we use every day. It was a little harder with that one but it got done. Two contractors came for it. One came out and diagnosed it and then one came and installed the cooktop. The first one was hard to get in touch with but the second one was alright. Other than that, when I call 2-10 for assistance, they have been helpful and professional.

Submitting claims with 2-10 has been good. I do it with their reps and they are very professional. They tell me when to expect the contractors out. Everything has been good. Having the warranty for our property is very valuable. It helps out with the expenses.

We filed a claim for our dishwasher 2 weeks ago. We had some trouble filing it online because my password was incorrect, so we did it over the phone and it took 40mins for somebody to answer my call because I did not want to go through the automatic service. 2-10 got somebody out a week after that. The first guy said that they knew exactly what was wrong and that they’d replace the part. Another guy came to fix another stuff and he said that it’s better to provide a new dishwasher than replace the part and fix it and that somebody will call us to have an arrangement. Nobody called me and my machine is still broken. Despite that, we are overall happy with 2-10.

Submitting claims online through 2-10 Home Buyers Warranty is easy. Recently though, my claim on the refrigerator was messy because the first company didn’t have the part and wasn’t able to fix it. We had to have multiple people come in but in the end, it was resolved. Other than that, the 2-10 contractors usually get the job done.

I signed up with 2-10 Home Buyers Warranty so in case something breaks down, I can get some help fixing it. They were good bringing someone out. They help me pay for the service. So I had a breakdown in a hot water tank that needed some services. I submitted a claim over the phone. The contractor came out after a couple of days. They knew what they were doing. One of them also fixed the freezer that wasn’t making ice.

7 weeks and 1 day. That’s how long we’ve been without a working dishwasher. Two different appliance repair companies, four different repairmen, a total of six visits and three different parts replaced, and we have yet to have a working dishwasher. 7 weeks and counting… for a dishwasher. Not a rocket booster on a space shuttle... a dishwasher. 7 weeks.

The warranty came with the home when we bought it and we’ve been with 2-10 Home Buyers Warranty for three years. We decided to renew for the safety of it and If something goes wrong, I have this insurance. I had a claim with the dishwasher as well as the washer. Our experience was good. We called and set up the appointment. The guy came out, set up things, we paid the base fee and then, he fixed it. The first time that it was fixed, it messed up a little bit again but they came back out with no charge and fixed it. Things have been running good. I would tell somebody who was looking at this type of insurance to look at 2-10 Home Buyers Warranty. We haven’t had a ton of claims but on those we’ve had, things have gone well.

When we bought the house, we had a one year home warranty included from 2-10 Home Buyers Warranty. Submitting a claim to them was a little frustrating. It was the first time I had to use the warranty because our water heater busted. We had an active leak and so, I called in an emergency plumber out to the house to look at it, and that was when we were told that it needed to be replaced. The plumber was coming back the next morning to install the replacement, so I called 2-10 after he left that night to see if this would be something that would be covered. I was told that it would be covered and that if we went with an in-network contractor, they would have until the end of the following business day to call us to then schedule an appointment to come out.

When we purchased our home, we had the 2-10 warranty added to the purchase and we’ve had coverage going on two years. Although we’ve had some issues, my experience with the company has been okay. However, they should have let me know from the beginning what was covered on my policy. That way, I know going forward that I'm not asking for more than what my coverage allows, or when I have part of the claim done and then the contractor asks for something more that’s not covered. Other than that, majority of the contractors have been good. I’ve notified 2-10 if the contractors haven’t called in a timely manner or there were issues with the quality of work and 2-10 has been good about getting someone else out at no cost to me.

2-10 has been awesome. I had American Home Shield before, and the experience with 2-10 has been way better by far. When I purchased my house with the guesthouse in the property, there were two home warranties, and the house has four ACs which would have all been covered. I didn't realize that, so I paid 1,000 bucks out of pocket for one of the ACs. 2-10 was great and got me back that money 'cause they said I had the warranty. The guy that helped me was really good. I had one pool person that came and fixed something from my pool six months ago. The pool was leaking a little bit, and I've been trying to call but they don't respond to calls. I don't even know if they're not in business anymore, and that's a bummer. But the hot tub is getting done today by another company, which I looked up and has really good reviews.

We had an issue with the freezer section of our refrigerator. I called 2-10 and they authorized the repairs. The technician came out and fixed it. He explained what he did, and everything was great. I’m completely happy with the outcome and 2-10 made the experience easy as far as filing the claim, and then, being reimbursed for the payment.

When I call to submit a claim with 2-10 Home Buyers Warranty, I always have to wait a very long time and it is annoying. If I'm transferred to another person, I always have to repeat everything that I said to the initial person. The representative that I speak with on the phone are nice enough, but it takes a long time to connect. I had a problem with my water heater the last time and the contractor that came out was fine. He came in and diagnosed the problem. He got the unit and put it in in a timely fashion.

We've had 2-10 Home Buyers Warranty since I bought the house. We had a good experience when we submitted a claim for some plumbing issues. The contractor from ProTech showed up today and we explained the issues. Hopefully, the problem is fixed.

We purchased an upgraded service plus pool coverage. 6 out of 7 claims were denied. Contractors not available for one claim at all (how can they not find an electrician??). One contractor left us worse off than when he got here. The one claim they did cover took over three weeks and repair would have been cheaper to go independently than to pay the $100 service charge. Customer service does not return calls. Our contract includes “even if” guarantee and customer service didn’t even know what that was. Still haven’t heard back from service manager for clarification. More time and money wasted than just handling issues directly. Do not spend money on this warranty!!!

I called because I saw a credit hold on my account. I rarely use this service but the hold bothered me. My account shows withdrawals the last 2 months but still a hold. I called to inquire and Joseph & David were extremely rude. They both over talked me like I was automatically guilty. I am showing a withdrawal and would gladly give info to whom need be but never even given the opportunity. The fact that I rarely even use this service I will be canceling and going elsewhere. I will not pay a company to be rude to me. Have a nice day!

We’ve had 2-10 Home Buyers Warranty since we bought this house. We renewed it in case something happens, it is being covered. Having a warranty is very much needed. We called 2-10 last time though and a contractor showed but he’s been waiting on this part and it’s taking forever. We still haven’t got the oven fixed. But other than that, submitting claims with 2-10 has been easy.

We bought a house and our Realtor recommended 2-10 Home Buyers Warranty. I had an emergency on a weekend and submitted a claim for it over the phone. The customer service was great and the rep was super helpful. I kinda panicked but she was great about everything. The issue got fixed the next day. The whole experience was great. We love 2-10 Home Buyers Warranty.

When we bought our house in 2016, the homeowners purchased 2-10 for us. I filed a claim with them for our ceiling fan and our dishwasher at the same time. But I still haven't gotten anybody. The person for the ceiling fan never called. The person for the dishwasher called but he's somebody I already told 2-10 I won't work with because of the way he treated us for the dishwasher before. Since then, I still haven't gotten anybody to call me back, come out, and actually handle the problems.

My latest experience with 2-10 for the heater was successful. The gentleman was very good and he was thorough. The very first claim that I had with them though, I wasn’t happy with the services. Shortly after I purchased the home, the water pipes broke and after less than 48 hours that the contractors did the service, the pipe burst again. Now I’m contemplating changing my home warranty.

When I had some very minor plumbing issue 2-10 got taken care of greatly. I used the app to request a plumber to come out and the plumbers were totally good. They saw the minor leak and fixed it within 15 minutes. I paid my little bill with my credit card. It was very easy. The website navigation was very straightforward. The few things I did on the website worked well. Everything’s been good.

2-10 was offered when I purchased my home and I had a couple of claims the first year where they did a good job. I decided to get 2-10 and I have been with them for a little over a year. Submitting a claim is easy and it's easier to call and talk to someone than to use the website. That way, I could be specific and it works. They send someone out quickly and they get the issue taken care of. Also, every time I've had any of the vendors come out to do anything, they have always been professional and they get the job done quickly. In a recent claim, I asked for a replacement for the hose bib on the outside of the house where the hose gets hooked up to. That's done and now, I don't have to worry about my hose constantly leaking with water. It definitely saves me money on my water bill. So, 2-10 is great.

The toilet got clogged up and I couldn’t snake it out. The clog was over 25 feet in. I submitted a claim with 2-10 over the phone and it took them a day to schedule someone to come out. The techs who came were awesome and professional. I’m very glad that I got 2-10. They are very professional.

Had my home for 7 years and once I started investigating a problem with siding warping and separating freon the house, I learned it was being caused by the seismic straps separating from the house and bowing, which was damaging the siding. After calling to inquire about the straps and the claim process in general, I was told that the straps weren't covered and that I could pay $200 for an engineer to come investigate further, but he/she could come to the same conclusion and I'd be out $200 for nothing. If straps securing the building to the foundation aren't considered structural... I'm not sure what does.

Updated on 03/29/2019: This is a follow to our experience with 2-10 home warranty. Please read this if you really care. After I wrote a review on this website I got an immediate response from the company. They replied by email and also had Jennifer call me. I was so happy with response. I had already been scheduled a new contractor. The contractor came on 3/27/2019 to evaluate the Electrolux dishwasher. This was the new contractor. He diagnosed that there was a short circuit and that there was a "bone" in the outlet and that the dishwasher was not properly installed originally and that that panel door was rubbing against the installation frame. Jennifer from 2-10 called and informed me that this was a not a regular wear and tear so nothing is covered under the warranty.

We had a leak from one of our toilets in our upstairs which was causing water damage in the downstairs ceiling so we put in a claim for it with 2-10 Home Buyers Warranty and we had someone come out and take care of it. The claim process was easy. Unfortunately, someone wasn’t able to come before the weekend, so it took some time and the leak got bigger. We wished they could’ve come sooner. Nonetheless, the contractor was great. They figured out the problem and it was actually because of a different plumber that came out. They had forgotten to put something on so we actually had to go through the plumber, because the one that 2-10 had sent us wouldn’t touch it because plumbers have to do that kind of thing strictly because it’s a liability if one plumber touches something that another one messed up.

I call 2-10 over the phone to file a claim and they put in my order, and everything goes from there. Some of the service contractors are good while some of them are unprofessional. But above all, 2-10 is always ready and they always call me. Once I make a complaint, they are willing to correct the situation.

I've had 2-10 since I purchased my property and I've had 2 claims so far. The first one was my gas dryer that wasn't working. I had to pay the $100 deductible so somebody can come over and switch the gas on. The $100 deductible was exaggerated. It's the same thing with the heater. The heater wasn’t working because the electrical outlet went bad and an outlet costs $1 if one buys at any hardware store. There was another $100 deductible there, so it’s overpriced. 2-10 should consider if it’s something simple and small and not charge the full $100 deductible. Other than that, when I called 2-10 to submit the claim for my heater, somebody came over and fixed it the next day. The vendor was very polite and I had no complaints.

I signed up for the annual maintenance for the appliances and furnace with 2-10. Our claims submission did not go well at all. There was once an incident three months ago. At 10 o'clock in the evening our furnace did not work and the whole house was cold. I have 6 year-old, 10-year old and 11-year old kids. They were all just sleeping and I couldn’t go anywhere. I was trying almost 40 minutes, searching for what could be the issue and then I looked at my furnace and saw emergency number. I called the emergency number, and then that guy came after one hour. He fixed it and I got the bill.

I purchased my home and we requested a home warranty for the first year, and 2-10 Home Buyers Warranty was what their realtor selected. We've had 2-10 for almost two years now. I usually call in when submitting claims because the website is not very user-friendly, especially on a cellphone. When I’m at my home, that is all I really have, so I usually have to call in. But once I finally get a hold of somebody, it is good. I had to use 2-10 a couple of times and there was one specific company that they recommended for plumbing, but I was not happy with them. However, 2-10 was able to get another company out quickly and I was happy with them. I was satisfied for the most part.

I’ve been with 2-10 Home Buyers Warranty for about four years and majority of the time, things get covered. I normally call to file my claims and in about two days, someone gets out to me. I would tell people to just get a better understanding of what’s covered and what’s not.

This is our first year with 2-10 Home Buyers Warranty and our year isn't up yet. I could submit my claims on the phone or online, but I never get anywhere online, so I always have to call. The representatives are terrible and they don't do anything. Nothing ever gets resolved and they just try to cover their own butt. They won't say that they have any notes of any of my conversations, even though I'm sure they do.

When we bought our house, our realtor insisted that we get a warranty. We liked 2-10 so much the first year that we bought an additional for this year. Submitting a claim was simple and easy. In addition, when we had to go outside the network, they got us the check quickly. The reps I worked with were knowledgeable and pleasant, and they did their job. So far, we've only had two in-network people who have been sent out to our home. They should get more network people for our area.

My Realtor purchased 2-10 Home Buyers Home Warranty for me as a housewarming present. I moved in on October 15, but there was an issue with the payment so I've been with them since October 19. Submitting the claims has been good so far. But, when I called for the issue with the fridge, they denied the claim. Supposedly, a certain part of the fridge that is malfunctioning is not covered under the warranty, even though it is a 19-year old fridge. I was not very happy and tried fighting with them about it.

We've had 2-10 for 2 years now and since our water heater and dryer broke in the same month we felt like that it was a good thing to keep going. It was very helpful. Doing claims online and over the phone are both fine. Sometimes, the phone is just nice because I don't always remember what's covered and not. When I call they can tell me what is covered and what isn't. With the air conditioning contractors, we haven't been very happy.

Submitting a claim with 2-10 Home Buyers Warranty was easy. They have an online platform and their phone number is easy to contact. Their reps were straightforward with what they did and didn't cover. They had to wait to hear back from the contractor though and that was unclear, so I had to contact them a lot as to when he was coming in. Also, I thought that the service was gonna be completely covered. That was how the home warranty was explained to me, that if I paid this deductible, no matter what work I get done. it would be covered but then, I found out that I had a $1,500 thing that I had to cover, which I know is much less than an actual heater. I get that part but I was passed around to a couple of people before someone could finally explain to me why that was. Despite that issue, the contractor who came was very knowledgeable and was right to the point with a lot of things. Since then, everything has been functioning really well.

We've had coverage with 2-10 since we closed on the house in January, and we have submitted claims to them via phone. Their online portal is not very user-friendly. I've tried to use it and it's too hard to navigate. I couldn't even easily find the place to go to get started. Overall, though, their claims process is good. I always get calls from the contractors by the day after I submit the claims and they have all been really nice. The only issue is that everybody keeps giving my mom's number and I keep telling everybody she doesn't have much to do with the process. It's too difficult. Everyone keeps calling her but she doesn't live here.

Our oven stopped working in January and it’s still not fixed 3 months later. From damaged parts to wrong parts to referring us to contractors that don’t exist we have been delayed upon delay. I’m a patient person, but over 3 months to fix our oven-this is ridiculous. Save yourself the hassle and go with a different company. You will regret going with 2-10. They offered to give us an oven that won’t fit in our kitchen and or pay considerably less than the replacement value of our oven (and not cover delivery, installation or removal). I can’t believe that they are still in business!

My the blower on my furnace wasn’t working and it was a little cold. I have a baby grandson and it wasn’t very easy. It was inconvenient, but it was okay. The techs came out. They were there within one or two days and they fixed it. I have had 2-10 for about three years now, but I've only had one problem, one time with the service. Our air conditioner stopped working in the summertime last year and it took them five days to come out and fix it. I've been satisfied with 2-10, nevertheless.

I was referred to 2-10 by a friend, and I’ve been with them for four years now. I’m happy with them and with the experience. They provided good repair for my service calls except for one. My water heater was down, and we had to wait for one week because the equipment was not available from their supplier here. It had to be shipped, so it was one week that we didn’t have any water heater.

Builder has not upheld the warranty of fixing the items from the initial purchase and the one year walk thru. My yard is a disgrace and the builder sent teenagers to fix the yard and it was not properly done. I have issues inside the house and the nothing has been done. Pictures and emails have been sent to 2-10 and the builder. Why should I pay over $1,000 for arbitration? 2-10 should be more proactive - just have the builder fix the issues. I

I am happy with 2-10 Home Buyers Warranty. Whenever we submit a claim, their reps did a good job in helping me out and someone comes out the same day. I find their claims process to be easy. But, I had a problem with the guy who looked at my washer. He never submitted the diagnosis on the washer so I called 2-10 two weeks later and they had someone come out to check it. The technicians came back two days later and fixed my washer. I also had an issue with my heater and the guy who came was not able to fix it well. I was told to give him a call if it would not work but when I called him, he said that he does not have the time and that I had to go find somebody else. So, I called 2-10 and they found somebody else to come out and fix it for me. All in all, 2-10 did a good job and my experience with them has been great.

When we purchased our home, the previous owner had 2-10 Home Buyer and it transferred over to us. We just renewed because we were comfortable with 2-10 after filing some claims. Submitting claims to them has been easy, quick and efficient. And the contractor that came out was very knowledgeable. It was a great experience, overall.

I have had 2-10 for almost three years now. Whenever I call, I get service. I had a fridge with an issue and they sent somebody down and got it fixed. However, since I moved in to my house, I have had a plumbing issue and I have been calling for four different occasions about the leak. The first guy who came told me that I needed to remove the ceiling in order for them to do any work. I did not think it was a big issue at the moment because the leak only happened twice. But when the leak started happening again, I called back the second time because I took down the ceiling as I was told. Then, a third guy came and said that there was no reason for me to remove the ceiling as it was not even the issue. He told me it was the overflow in my tub but then, it started leaking again.

I have been with 2-10 for two years. When I bought the house, it came with the mortgage. So far, it had its ups and downs. There are certain things that you're promised but you don't get. Like coverage of certain things where you think it is covered, but it's not covered because of something in the fine print. Recently, I had a dishwasher repair company that broke off a plumbing valve. We had a plumber come out and that person did a great job, but the dishwasher repair people said they couldn’t do something. We also had a bunch of AC and flooring issues. Other than that, when we call to submit a claim, our interactions with the reps are fine. And while most of the technicians we worked with had been good, we call 2-10 to say, “Hey, look, don’t ever have these people come back” if it's not okay. The guy who broke off the valve tried to blame my wife and it's stupid.

I heard about 2-10 from my realtor when I bought my unit. Getting a warranty on the property seemed like a prudent thing to do. Submitting a claim to them is generally good. I’m not crazy about having to wait 24 hours to hear from the repair person. I usually do it over the phone to get the appointment scheduled and the claims representative is excellent.

Over the years, we've used 2-10 a couple of times. The first claim that we had was for a leak in the sink where our garbage disposal was. 2-10 had somebody out here very quickly and that person took care of it nicely and easily. But our second claim did not go as smoothly. We had a weird thing going on with our AC, and the contractor who came did a fix, but that didn't really fix the unit. 2-10 then sent somebody else out who couldn't speak any English. I speak very, very little Spanish, but it was better than his English. So that made it a bit difficult. He eventually fixed the issue but it took longer than it would have been if there was no communication barrier.

I submitted a claim with 2-10 Home Buyers Warranty about a year ago and the experience was fine. But the people that they wanted me to use were up in Columbus, which is 45 minutes away. I had to use somebody local but I didn’t get reimbursed as much as I would've been able to use the people that were far away. Nonetheless, the service contractors that came out were fine. They were just right up the street from me.

I've been with 2-10 since 2005 and I have one account for the house I built in Old Town Alexandria. Then, I just got another account from them. I usually call them to submit a claim and the interactions with the claims reps have been fine. However, submitting a claim with them was better years ago and it has not been as good lately because the contractors change all the time, and I'm not sure they always know what they're doing. I've never had a problem with a contractor getting ahold of me but I've had some issues when they come out. They're not as knowledgeable and I'm not getting consistency on contractors if I need them. If for example, I need another call for an HVAC and I liked the company that I was using before, they would not be working with 2-10 anymore.