2-10 Home Buyers Warranty Reviews

The heater wasn't blowing hot air so I submitted a claim to 2-10 Home Buyers Warranty. While filing the claim was fine, the time it took for the service to be done took too long, especially in the winter month. Though someone came within two to three days, they initially said they were gonna replace the unit. However, they then said that they were gonna get a part. When they ordered it, it over 30 days before the part was installed. I called and told 2-10's rep that the time it took for the issue to be resolved was unacceptable. The rep responded by saying that he saw on the system that the part was ordered and once it gets in, they would let the contractor know that the part was ready to be picked up. Another time, a refrigerator went out in my house and there was no service provider in my area to work on my unit. Having the home warranty was pointless and painful. I never renewed it after that.

I've had 2-10 Home Buyers Warranty since I bought the house May last year. It was transferred to me from the old owner of the property. 2-10's claim process is very good and efficient. I submit my claims over the phone. Their response time and the way they handle claims are okay. You cannot use your own contractors though. They wanna use their own contractors who work on their own time. I cannot give the contractors any pressure or communicate with them.

2-10 was the home warranty that was purchased from the seller when I bought my home. My warranty goes through December but I will extend it at that point. My experience when I submitted a claim to 2-10 has been good. I did it online, which was easy to do, and the reps were responsive. So far, I’ve only had to use a contractor once, which was for plumbing, and the contractor was great. I would recommend 2-10 Home Buyers Warranty.

There was a contractor that 2-10 sent out who I wasn't sure gave me the correct assessment of a situation. I called to get another opinion through 2-10 and they were fine with it initially. But then, the following morning, I got a call from their management office and they said that they didn't want me to get a second opinion since they already sent out a contractor. I wasn't happy about that. If I experience a particular contractor and 2-10 wants to send them out again for another job, I should have the right to choose if I wasn't happy with them. Apart from that issue, my experience has been good thus far.

When we bought the house, the previous homeowner had already paid for 2-10 as part of our contract. We've had the coverage for 4 years now and we submit our claims online. The claims process is very simple and we usually get a response within 24 hours. Also, if I wasn't satisfied with the provider, I could contact 2-10. And in the times I did, they handled it well. I had an incident with a couple of contractors who were just taking too long. In the last case, I had to keep on calling back because they didn't correct the problem. But overall, majority of the work done was fine.

I had two home warranty choices when I bought my house and the other choice didn't cover the kitchen appliances, so I went with 2-10. However, they've done nothing. About two months of moving into the house, my hot water went out. I called 2-10 and they sent somebody out. I paid the $100 fee and then they did an estimate. The water company said the system needed to be replaced because they couldn't fix it. I got a second opinion and they said the same thing.

We've had 2-10 home warranty on our rental house for a year now and everything is really good when I submit a claim.

Greetings Randy, thank you for your review. We apologize for the stress and frustration that occurred due to your claim's turn around time. We appreciate your feedback and will do our best to use the information you gave us to ultimately, improve our services. Please send us a message if you require additional support.

This is my second year with 2-10 and so far, they've taken care of everything I need in a timely manner. I've submitted my claims both online and over the phone, and both have been fast and efficient. The contractors have knowledge of what they're doing and they don’t take that much time to do it.

This company is only for the builder not the consumer. They take the side of the builder. I purchased a brand new home from K&M Builders Keith Hancock and he is the worst and so is 2-10 warranty. I was working with Patrick ** and he was no help. He was only concerned with what the builder wanted not the consumer. My home is still under warranty and K&M homes is flat out refusing to fix any repairs. Please please do not purchase a home from K&M homes in Georgia or get a warranty from 2-10 warranty. They are a piece of crap for a lack of a better word.

I have been with 2-10 for 2 years. The 1st year I paid $425, 2nd year $550, 3rd year $666. I have not added on to my home, and only used them 1 time in the last 2 years. When I tried to call to discuss why my bill increased again I was on hold for 39 minutes without speaking to a representative, so I will be cancelling my service when my contract is over.

I've had 2-10 Home Buyers Warranty for over two years now. I heard of the first through my home purchase. Filing claims with them hasn't been difficult. And I've done it over the phone and online.

I've had the 2-10 warranty with my other homes and submitting claims has been easy. I’ve never had any problems. I've been satisfied with the overall quality of contractors that they've sent out. I had to wait one time for parts that had to come out of state. We waited a good 10 days or more, and we were without air conditioning so it was a bit arduous. Nevertheless, the part arrived eventually and we were glad. We finally got back to where we needed to be.

I've had great experience submitting claims with 2-10. I called them three or four times and the situation worked out. My interactions with the technicians were quick and helpful too. There wasn’t a confusion. They fixed the issues and didn’t have to come back out. Well, one of them did but it was due to an accident that they did without knowing they did. But all in all, they were good companies.

I have been covered by 2-10 for seven years. Their reps are good to work with, however, they give you the answer that their company tells them to do when it comes to difficult issues. And while the majority of the contractors they sent out did their job well, some of them are not good. In fact, there was one we had experienced last year. It was about the air conditioner. We paid him $2,000 but then, in about a week, the whole thing was not working anymore. He then said that he found something else that was different than what he did before.

Submitting claims with 2-10 is a horrible process and really painful to go through. It's very hard to deal with them because in the area in which we live, they don't have service providers. When they have the in-network providers and I call them, they say, "You're too far away. We don't service your area." So then, I call back and tell 2-10 that their provider won't come out because they say we're too far away. They then try and find another provider but that provider doesn't come out because, again, I'm too far away and they don't service our area.

I filed a claim with 2-10 Home Buyers Warranty for my water heater boiler and my experience was horrendous. We have real specific type of heater that they claimed they didn’t have a technician that could do it, so they told us to get our own and they'd refund us. So, that’s what we did, then they balked at the price. They said that it has to go to the higher claims department and it took three days. So, we can’t make a decision. Another couple of days went by and they said that they have a guy and that they needed to get a second opinion. The guy came out after two days and said that we needed a new water heater.

I've been covered with 2-10 for almost two years now, and it has been a great experience. Claims have been easy, and the online process is user-friendly. I had an oven installed and I had a stove fixed.

Our home in Arizona had the 2-10 warranty when we moved there from Ohio in 2013. So when we moved back to Ohio, we thought of getting it on this home. This is not a new home and it has had intermittent problems. Recently, we had issues with the dishwasher. The detergent won't go or the water won't drain. I filed a claim for it over the phone. Their reps are pretty neutral in the sense that they’re not sorry about your problem nor are they happy about your problem.

Though everything has been fine as a policy holder of 2-10, their subcontractors are causing issues. They have flaky HVAC and plumbing guys who don't really know where they're coming from or what they're doing. It has been the same company servicing for me and when I submitted a claim to 2-10 I requested that they send not the same one. However, I don't think they read what I wrote, so they still sent me the same company. I had to call and say I don't want them.

My AC went out last year and 2-10 got it done in good time. I want timeliness from the people they work with because when you call those people, they take their time before they ever show up. I've been wanting my hot tub fixed for over a year and for the longest time, they couldn't even find anybody to come help me fix it. Now, they're having me look for somebody to fix it and they are saying that it has to be a company registered. I haven't found time or even anyone that knows about this. So I feel like I've been paying for that warranty without getting anything back from it. My hot tub has been down for two years now. But when my dishwasher stopped working recently, 2-10 was gracious enough to say they were gonna replace it so that was good.

2-10 Home Buyers Warranty was offered to me by the Realtor when I bought the house. I've been with them for a year now and renewed. Submitting claims has been super easy. Their website is very self-explanatory, simple and easy to use. Plus, the quality of the contractors they've sent has been great.

I had 2-10 for a couple of years and then, I let it go for a year but I had it back in 2012. My experience in submitting a claim was great. It was easy and I had no problems. In addition to that, I was impressed with the contractors that they sent out. They were timely and they cleaned up after themselves, which we loved. They got everything taken care of.

My husband signed us up with 2-10 and their claims process is streamlined and easy. I usually use their website and I submit claims through email because I hate going through the voicemail. We put in a claim for our dishwasher that stopped working and it was busted. I made the appointment and the contractor guy called me, came out and took a look. Then he said that he needed to order a part and that he would get back to me in a few days. The current situation is actually not so great but all the contractors who serviced my claims have been really great.

When I was purchasing my home back in 2015, I have requested a home warranty company. And so 2-10 was part of the purchase of the house. Every time I have made a claim, they have been very responsive. I do it online and I usually get an immediate response. They usually put in an expectation of when the contractors will be out and they deliver up to it.

2-10 was a suggestion from one of my friends and submitting a claim was good but the contractor was not good enough. I had a very frustrating experience with 2-10. They sent three technicians to fix the washer and it took a total of 21 days. The contractor was not able to fix the washing machine the last time. The problem was the installation. Both 2-10 and the contractor didn’t offer a wire to connect it. The contractor has the accessory but 2-10 didn’t give them the authorization to bring accessories. I can buy it for myself but I’m not able to order anywhere. I can pay the contractor and they have it in stock but they didn’t sell it to me. They said they only work with the GE company.

I had 2-10 Home Buyers Warranty for a year. It was part of the package with the new home I purchased. I had a couple of claims with them but nothing major. I submitted my claims over the phone and their reps were helpful. They were prompt and good about taking care of the issues I had. When I had an issue with the water lining of my toilet, 2-10's rep said that it was gonna be three days before they could get somebody out when I first talked to them. But when I explained it was a leak and that I couldn’t use it for, they got somebody out there that day. I was impressed with that. Their contractors were good too and very helpful.

We've had 2-10 for as long as we’ve been in the house, since 2002. I usually call whenever I submit a claim and they get the job done quickly and efficiently. My recent experience with them was good. The freezer door wasn’t closing and it happened during a power outage, so I thought it might have been related to that and how that works. The service person that came discovered that there wasn’t really a problem, that it was an oversight on my part. There was a barrier that wasn’t evident that the fellow found that was keeping the door from closing. So, I ended up throwing away a whole freezer and a refrigerator full of food because the outage lasted about a week. Other than that, everything went really well with the service. The service person was great. 2-10 has been great every time I’ve needed them. I’ve needed them before on an old refrigerator and their tech repaired it. I'm very satisfied with 2-10.

2-10's website is very easy to use, and I love that I can submit claims online at my convenience. 2-10 has already met all of the needs that I've had with what they have in place. However, we could definitely do better with a quality contractor. They have not been really good, especially with the last two that I've used. I called 2-10 for service to have my AC unit assessed and the gentleman with the contracting appliance company called. He was very pessimistic about what he could do and what 2-10 would allow him to do. I asked him what he would recommend, and with every comment, he was like, "But I can still come out and check for you though. It's just gonna cost you money."

We've used 2-10 Home Buyers Warranty for both of our purchases of two homes wherein we always do it for the first year. Right now, we've had it for less than a year and their reps have been very responsive. Everything is going good. I’m just a little frustrated with the repair situation right now. Our old refrigerator keeps breaking but we keep getting it repaired. But as soon as it’s been repaired, it breaks again. So, I really wanna go with the replacement option. But they were just explaining to me today that as long as it can be repaired, it won’t be replaced. I feel like we’re spinning our wheels. I’m more frustrated, but it’s just the policy and not really the service. Still, 2-10 Home Buyers Warranty is doing a good job.

I have been covered by 2-10 for three years. When I bought the home, the previous owners had already paid for a year for it and once that was over, I went ahead and renewed it. I called for my AC once and the guy from the company that they sent out to me was very unprofessional. He was pretty much no help and yet I felt like I had to pay him because I’m obligated through 2-10. I was trying to call 2-10 to let them know that particular company needed to come off the list. But I wasn’t able to get through to anybody.

Filing a claim with 2-10 is convenient because of the online option. But sometimes, it's a little bit hard to navigate through the website. When I go in and I try to submit a new claim, I have to click on so many different things before I can figure it out versus it being right there saying, "Submit a new claim." That way, we can type it real quickly. Also, some things are emergencies and if contractors can be available on the weekends, that would be great. If I didn’t have hot water and it was cold, I would have to find someone else to fix my hot water heater versus using my home warranty. Then I had one situation where I needed to call back because the contractor fixed my bathroom sink but it was still not fixed. But that aside, the contractors they send out are nice.

Submitting a claim with 2-10 has been straightforward. Every claim I’ve had with them has been legitimate and they have not argued with me or made me feel like I shouldn’t be submitting the claim. The contractors that have been sent out seemed competent, like they know what they’re doing. I have no complaints about any of them, and I would probably call them. One of them I signed up for a maintenance contract with.

A brother-in-law recommended us to use 2-10 Home Buyers Warranty and we've had coverage for our home since December 2018. I recently filed a claim for a heating system issue. It was making horrible noises and it stopped working in the middle of winter. My husband submitted a claim online, but it was New Year’s Eve, so they were not able to come out until January 2nd. The contractors sent out were wonderful. They were quick and they got it done. They also cleaned up their mess. They were the best. Everything has been working fine.

The builder had put 2-10 Home Buyers Warranty in and it was my home warranty when I bought the house. I've had the house for 12 years, but I changed warranty services for two years out of those 12 years, so I've had 2-10 for 10 years. I went back to 2-10 because the other one sucked and it was worse than 2-10. My claim with the air conditioning was a disaster. My air conditioner went out and I put in my claim in early March, however, it took me until almost August to get it fixed. The heat of summer was 127 degrees and it was 105 degrees inside the house, and 2-10 gave me $200 for a $1,856 house. I've had the air conditioning plus package on my home warranty and when they renewed it, they dropped that particular part. They said, “Well, you have your plus package 'cause you don’t have the air conditioning and heating, the HVAC package. And you don’t have that, so we can't do anything except treat it less.”

I wouldn't own a home without having a warranty and I'd be crazy not to have one. My 2-10 warranty was on my home mortgage package. Submitting a claim is very convenient. I just call 2-10 and they refer someone to me. I can expect a contractor to be out within a day. I had a tech who came out, did his job, was very friendly, and explained everything to me including what he was doing. He fixed the problem I had and it was perfect all the way around. I highly recommend 2-10.

2-10 immediately addressed my issue and resolved. I appreciate them taking immediate action. However, it would be great to be able manage accordingly before it becomes an issue.

I have been covered with 2-10 since October and I honestly find it not a whole lot valuable. I don’t think they cover a lot of things and in emergency situations, it makes it really hard to deal with. I went online to file a claim for my refrigerator that went out. I put in the model number and I asked a few questions. While my refrigerator was out, I got a type of cooler and I did not have any food left by the time the technicians got here. It would also be a week later when the parts are ordered. I was gonna go buy a new refrigerator but I’m a home doer and I like to fix things myself.

I've had service with 2-10 for around 12 years now but I’m not happy with their services anymore. I was disappointed because I’ve been a customer with them for many years yet they gave me a very hard time with my washer. Something happened with it but they ended up not covering it. I went to an appeal, and we had to hire a private person, and it was just a mess. 2-10 was unresponsive and really hard to get a hold of. I had to make multiple calls and I spent a lot of time and money trying to get them to cover the issue. Plus, the people they worked with were pretty bad. And so, I’m dissatisfied with my experience with them. When my contract ends, I’m not going to renew it.

I've had 2-10 for six years now. Their claims process was good however, they kept sending the same people out that we asked not to get sent out anymore. I had an issue with the heating system in our older home and Action Heat & Air claimed that we needed to tear some walls down. We had to get a second opinion so we called TMM out and they said that there's no way that we needed those structure just to get the air-conditioning working.

I am not happy with 2-10. It took more than a week for someone to come and take a look at my fridge because the first contractor was supposed to come, but three hours before, he called and said the repair guy was not available and he cannot come to repair. When I asked him why don't he tell 2-10, he said that it was not his problem. So I called 2-10 and told them to find a different contractor. It took another five days for someone to come.

I submitted a claim for my refrigerator over the phone and the process was easy. However, the person that 2-10 sent out to do work on it wasn't very professional. He didn't call us when he showed up. He didn't give me any time to let me know he was on his way. He just showed up, but I wasn't there. We had already agreed that he would call and give me 30 minutes before he headed that way. He left my house, called and said that he was there and that we had to reschedule. It took about two weeks but he ended up fixing the refrigerator. He was very good and the refrigerator has been performing well since the repair.

We've had our 2-10 warranty for about four years now. During the first year, we had bad experiences when submitting claims. You’d put in a call and you couldn't get anybody to call you back. You couldn’t get an actual human to talk to and to look into an issue. And then, about two years ago, that changed and you get a person every time. When we put in our claims, we're always told that we could expect contractors out within 24 to 48 hours, although it is not always so. Sometimes it takes up to five days. But, their contractors are usually pretty good. We've only had a bad one about three years ago. The contractor kept promising to show up, but he didn't come out.

I've been with 2-10 now for nine months now, and it has been easy submitting claims online. They always responded whenever we called them. Their website is really user-friendly, and it breaks down what they would cover and what you wouldn't be covered with. However, the first contractor they sent out for plumbing was horrible. He was just trying to get the $100 deductible, so that was infuriating and aggravating. He didn't really want to do the work and he wasn't even out there the whole time.

I purchased the house and the previous owner had a 2-10 plan in place, and I just renewed. I probably should've changed it to the one I used. The first time I used them, we had a problem with the furnace. The contractor came and then they had to get a part but then it took a while for them to come back. I had to call more than once to get in touch with the contractor. They had the answering machines so I have to leave a message. And then when they were there, they weren't good at explaining what they were doing and what the next step was. They assigned somebody that was from not close, which may have been part of the problem.

I had to place my call to 2-10 Home Buyers Warranty three times for the heating system. They had a contractor that was working for them but did not even bother to answer the line. I had to resubmit the claim so that 2-10 could change the contractor, but it still took me three days to talk to them. The third time I placed the call, I finally got a contractor to come out. He came here and he showed up within the timeframe that he said he would. He told me he fixed the issue with the heating system and left my home, but within three hours, it was not working again. All he had done was come in and rewired something because he said it had come unwired. The contractor came back and I was told that they needed to order some parts, so I waited an additional two or three days for the parts. Then, when they came back, they needed another part that they hadn’t ordered and it took them two more days. I waited almost a month to have the issue fixed.

I submitted a request online to 2-10 when I had an issue. While their website is fine, the quality of contractors that 2-10 uses is horrible. The first one would not show up. The second one kept telling me he was gonna show up but he never did. I kept leaving work early to be home and it was ridiculous. I was very upset even. It took me a third contractor for me to get a good one and the third one has been nothing but great.

There were issues involving my kitchen faucet and a shower in the bathroom and submitting a claim for them with 2-10 Home Buyers Warranty was not a problem. The guy that came out was fine but his dad had been sick and he was taking over the company. It was just a mom-and-pop place and that was okay but it could also be detrimental. The service started out marginal at best and it was a long period of trying to get the issues resolved. The service was completed in about five months. Had it been some type of emergency situation, it would not have been acceptable. But we were tolerant when we found out that his dad was sick and the people that have come out have just been accommodating and very polite. They knew they were in somebody else's home and they were prepared. They'd put stuff on their shoes. It took us a long time but when it was finally resolved, knowing what the situation was, it was okay.

I’ve been with 2-10 about eight years now which is as long as we have been in our house. In the past, they have been very receptive. Not every contractor has been great but 2-10 has done a good job for me. When my heating system didn't work and we were cold, I filed a claim online and it worked really well. The contractor I got was recommended by 2-10 before and I really liked him so I was glad 2-10 gave me the same one. We ended up not using 2-10, though. The claim did not go through but I still used the same contractor. He is fantastic. He's very knowledgeable, honest, professional and experienced. He gets back to you very quickly. As soon as you put in the work order, he calls and he'll let you know what he has available. He is also very reasonable and he doesn't overcharge.

We've been with 2-10 Home Buyers Warranty since July of last year and our experience submitting claims has been fine although I have a recurring problem. We usually do it online and their website is okay. My husband usually meets the contractors because I'm at work during the week and he doesn't have anything negative to say.

2-10 Home Buyers Warranty was part of the package when we bought our house. We’ve been with them for 18 months now. I usually submit claims online and their website is pretty simple to use. They give a time frame of 24 business hours on when to expect a contractor out, and I usually get a phone call within that time frame. We used this warranty four times and the plumber that they sent out here was fine. He asked what the problem was and then fixed it. Everything's been performing fine since. Having this warranty has been good.

I just bought a new house and 2-10 Home Buyers Warranty was part of the package. The claims process has been very easy. I just call and someone comes out to fix the problem. I shouldn’t be paying the deductible though. Having to pay it caught me off-guard. Still, the contractor was perfect.

Submitting a claim with 2-10 Home Buyers Warranty over the phone has been difficult. They frequently ask questions that I don't have the answers to, like brand and model number. I'm given a time frame on when to expect contractors, but it's not normally met. Plus, the contractors rarely called to let me they were late or what was happening. For the plumbing issue with the toilet tank, 2-10 was unable to find me somebody and asked me to find someone on my own.

I've needed 2-10 four times in the two years and three out of four were good experiences with the contractors they sent. The last gentleman who helped us with the washer was just excellent all the way, through and through. But, I had back-to-back issues with the heater and it seemed that the first guy was pretty young and didn’t do everything correctly. Then, when the second folks came out, they’ve almost even explained the wrong things that the last person did and they were from the same company. Other than that, I find submitting claims to be easy as the website is simple. The only thing that is a bit difficult is sometimes they'd ask for a model or serial number of the equipment. Everything else is pretty simple.

I've had the coverage of 2-10 Home Buyers Warranty for six months already and they’ve been good. I had a problem with the air conditioning in my house and I had to submit a claim for service. A couple of technicians were sent for that issue and they came to our home. They did well, but the repair has taken too long. The techs aren’t done yet with it and they're still doing it. And now, I have to submit a claim for the microwave too.

The septic system wiring that goes to the pump from the house was faulty and we had to limit showers and dishwasher use. We went to the laundromat until we were able to get it repaired. The wiring needed to be rewired and I called in to see if we could get coverage on that. Unfortunately, it was not. Initially, I was told that it was covered, but there was a misunderstanding in the communication process of exactly what it was that needed to be repaired regarding the septic system. After they got the diagnosis, they determined that it was not covered. They said that the wiring would not be covered even though it was coming from the home to the tank, that it was outside. I ended up paying for the repair out of pocket. We’ve been with 2-10 ever since we purchased our home for the last two years and we probably won’t be renewing our contract with them.

We submitted two claims to 2-10 Home Buyers Warranty. The first one was for a garage door issue and it took them a good while to get out to our claim. The guy came out and we paid him the $100 that we had to pay. Then, we did not hear from him for a couple of weeks. He was not returning my calls and not letting us know when he was gonna be here. When he finally got the garage door fixed, it did not work the next day. We had to get him back out here and he replaced it again. Then, our second experience was when we had some flooding in the basement. Someone came out and looked at it. They denied that claim because they felt like there wasn’t a problem with our sump pump. But obviously, there was a problem with it that was why the basement flooded. He just told me that he’ll submit it but he does not think that 2-10 was gonna approve it. Overall, we did not have a good experience with 2-10.

I had a problem once with my air conditioner, and I called them. I have an elderly family member in the house who's 93. And they were telling me I have to wait until the next week. That was five days before someone could come in to fix the air conditioner. I had to go out of my way and call somebody in to get the air conditioner work. And I never get reimbursed for it because they told me that I did not get authorization from them. But apart from that, I'm happy with 2-10. I prefer to call 2-10 to submit my claims, but sometimes I don't know about some of the people that they send out. Sometimes, the client would have a good contractor that they know, and if 2-10 would agree to just go ahead and pay them, it would be nice.

We've had coverage from 2-10 since we bought our home and their people are prompt. I made a claim for the heating system when there was an issue with the blower unit and then they called and set up the appointment. The contractor was able to come out to our home two times. He checked the first time he came and when the blower motor came in, he installed it. He was very nice and personable. He was a good representation for 2-10 and for the company that came out.

My wife calls 2-10 Home Buyers whenever we have a service request. They call us back and send someone out to fix the issue. The technicians have been great. They were prompt and very polite. I have also looked into the renewal and it’s gonna be $250 more this year so it will be around 600 dollars. But since our appliances are so old, renewing might not be worth it. Despite that, everything about my experience with 2-10 has been great.

We bought the house in June of 2018 and our sellers bought 2-10 for us. Submitting a claim online was easy but the warranty didn't cover very much. I called 2-10 to find out what my options were and when they told me I had to pay a $75 service charge, I thought it was crazy. I could call a service company myself and pay a $75 service charge or less. I also wouldn't pay $75 for the contractor to come out then they would tell me that it would cost more to fix the things as it was so old. I decided not to go that route because I didn’t think that was a very good deal. Because of the age of the house and the appliances, 2-10 gave us the option to just replace the appliance so I did that. Overall, we haven't really benefited from 2-10. It's like you pay the $600 but then you're still having to pay service fees. That is like $75 on top of that, which I would pay with a company if I got them on my own. I don’t think we'll renew it.

I thought that with 2-10 warranty, I’d be waiting forever for someone to come out, then even longer time for them to finally get something fixed. But, it did not turn out that way. When I reported the issue, someone was out the next business day and checked it out. And then, the repair person was here in no time and took care of it. He came in, detected the problem, knew what the solution was, ordered the part that was needed and fixed it. 2-10 was also proactive and thought ahead for me. They set up a follow up and they were gonna be calling me back if I had any other problems. I was really surprised.

2-10 Home Buyers Warranty was given to me when I closed on the house and I have been with them since October. So far, I have used them once and I filed everything on the phone. I went through whatever the procedures I was told but I had a problem as I did not speak with anyone. They gave me scenarios but mine was nothing that they said. So, I tried to say the closest thing to it because they kept saying I needed a snake or something. I think there should be a better way to leave a description of what’s wrong so they could get an idea what type of ticket to tell the plumbing company because the way 2-10 sent to the company was like the plumbing was clogged up.

2-10 Home Buyers Warranty came with the house that I just bought. We’ve had them since June. Then when the heater wasn’t going on, I filed a claim with them over the phone. But I then pressed a couple of buttons on the heater and it went on, so I called them to cancel the heating company. Dealing with their claims rep was fine.

We have been with 2-10 for a total of four years now and we used them twice on our celebrity homes. Initially, submitting claims to them had all been fine. But there was a recent claim where we were having some furnace issues that the contractor they provided never called us to set up a time for the appointment. And when the email that I received stated the time that the guy would show up, I called an hour after the fact. He told me that he was in the hospital with his pregnant wife which I understood. Keep in mind that this was early February and we were in pretty bad cold weather so to go without a heater for two and a half days before 2-10 corrected that situation, was very aggravating.

My dad had 2-10 and from the time I also got them on my own, I've had 2-10 for about 3 years now. I filed a claim online for a plumbing issue since there was a leak. I've been dealing with the contractor for over a month now and the claim has not been closed yet. They have now come to my house 3 different times and every time they’ve come, the toilet that they bring has been cracked and damaged. They can't install it and so I've asked them 3 times to check it before they take off for work and get to my house.

We've had 2-10 since we bought our new home in 2007 and they've been wonderful. They've replaced some appliances that they were not able to repair and we've never had an issue with that. But the last plumber we had had to come back two different times because he barely spoke English and he didn't understand that he put the faucet on backward.

Horrid company, look elsewhere. And allow me to explain why. Firstly I put in a claim for my bathtub faucets because they broke. I had to wait nearly TWO weeks before a diagnosis was sent over for their “adjusters” to reviews and APPROVE. Well I had called and complained about the wait time involved during this wait and they sent another plumber out to look at the issue and then 2-10 denied the “new” claim because the first plumber they sent out had removed the handles and it was considered “not in working condition” by the adjusters who review the claims.

Updated (3/8/19): The contractor came to the house yesterday, (3/6/19). They were at the house at 4:35pm when I arrived from work. They came in and within 5-10 minutes left stating that the part that was sent to them was bad. Indeed the technician showed me what could have been a used pump that had a cracked rubber boot. I have no indication of when or if they will be back. Dishwasher is still not fixed, and despite 2-10's publicly quick response to my public review (see below), I have not been contacted by an "escalation advocate" as was stated in their reply. Since reviews cannot be updated after submission, I'm going through ConsumerAffairs directly to have this post updated due to the lack of follow up from what appeared to be a nice public show of face from 2-10 in their statement.

We got our 2-10 Home Buyers Warranty with the purchase of the house. Our experience in submitting our claim was all very good. I did it online and their online website was very nice. 2-10 reps called us to confirm some things and they were fine. And the technician that came out was very good.

I submit my claims to AHS online and they respond very quickly. We got good customer service from everybody. Everybody has been professional and everything has been taken care of. We had around two incidents at the beginning that weren't good. It was unfortunate that we had a nightmare on the appliances, including our AC unit. The inspector could've caught everything. I wish that AHS would have the inspector do a better job. But I haven't had those problems anymore. I haven't had to use those people. 2-10 is good and other than those two incidents, AHS has everything fixed.

We’ve been with 2-10 Home Buyers Warranty for over 20 years and the last three years had been horrible. Last summer, we put in a work order and it never got completed. When I was calling back with the air-conditioning unit, I got the runaround. They told us that they would call back but I never got a callback. I reached out to them as much as I could even in the winter months. The heat side is good but the air-conditioning has never been fixed.

Submitting a claim to 2-10 usually works well. When my heater wasn’t working, I called them up and they called me with the serviceman's name and information. The technician that came was very conscientious and knew what he was doing.

2-10 came with the house we brought. Our most recent claim with them was our fridge. After contacting them by phone, the contractor came in and changed the circuit board. They had to order the circuit board, so the circuit board took about a week. The guy was very professional. Also, it got cold here in Arizona two weeks ago, and the condenser froze up. We phoned 2-10 to get somebody out to look at it. In a nutshell, it wouldn’t be for probably five days and basically, we would’ve had no heat. We have been very unpleasant. So, we went out and bought a couple of heaters, and when we got home, the condenser had dethawed or unthawed, and the heat was back on. As I was reading through the warranty, another point is that they don’t cover overtime and weekends, which is pretty disrespectful when you have no heat. Still, overall, I'm happy with them.

I've been with 2-10 since July, when I got my house. I recently got brand new appliances, and there was no point for me to get a warranty on those because they are already covered by 2-10. Submitting a claim is good. However, because I've never owned a home before, I completely forgot about this home warranty when I had a furnace problem. It was damn cold out and I didn't want to take any risk, so I contacted a local service to see what happened to the furnace. But I realized later that I have a warranty, and I reached out to 2-10 and submitted a claim through an email. But since I already hired a local guy, I was told that I would probably have to pay the cost, and the warranty was not gonna cover the whole thing that I might be spending over there. Nevertheless, they funded me back with the full cost. I got the check within almost a week, and they asked me for the proof of receipt.

I submitted claims for the AC first, and then the refrigerator, and then the dishwasher. I had to do it over the phone because at the beginning when we moved into the house, the 2-10 policy was under the previous homeowner's name and it was like pulling teeth trying to get it changed. I was on the phone for literally days and hours at the time. 2-10 kept trying to get ahold of the previous homeowner who moved to Texas and I had no phone number to reach her. Thankfully, I showed proof of purchase and the policy got switched over to me.

I understand 2-10's claims process but I don't like the way it is. I’ve had two different experiences with 2-10. First, we had problems with the furnace on the first month that we've moved in. Then recently, I had some plumbing issues that was supposed to have been taken care of prior to closing that wasn't, and they got worse. I had to call 2-10 and get a plumber out here but I had a very bad experience with him. He came out, looked at the leak, took pictures, asked for a $100 deductible and told me he would get back to me. But he never did and that was since the mid part of January.

I have been protected by 2-10 for three and a half years now. So far, I've had some good and bad experiences. Some of their contractors are all right and some just wanna take the deductible and go. When my Viking gas burners weren’t working, somebody came and did their thing. Although after it was serviced, two of the burners still have the same lighter issue. The tech fixed the one that was coming off, but I still have to turn it on with a lighter.

The original landlord had 2-10 Home Buyers Warranty and I just went on ahead and renewed with them. We have tenants who are renting the house now and they have been putting in most of the work orders for us. Once they’re done, they give me a call and let me know if things are completed and then I’ll pay. But they haven’t complained. The most recent claim was the dishwasher and they were responsive.

I've been with 2-10 Home Buyers Warranty since I bought my house 12 years ago and so far, I haven't had any problems with them. When I've had to call in for a claim or whatever, they've been responsive within the next day or two days at most. I've had them fix my garage door, HVAC and mostly my plumbing. But, I have found that some contractors are better than others. For appliances, A&E is probably the best one I’ve seen even though I had different people come out. Then, a couple of years ago, I did have to change one. Other than that, they’ve been pretty good.

I don’t like 2-10. This warranty was passed on to us from the people that we bought this home from and I’m actually gonna go with a company that I’m more used to for home warranty. I’ve only done one claim with 2-10 and the process was tedious. I had to call them for a dishwasher and the interaction with their rep was mediocre. I was told about some special program where they give you some type of credit towards if you buy something. She sent me an email with two companies to go through to choose a new dishwasher. But, one of the websites didn’t work. So, only half of the information that the representative gave me was accurate. I just got frustrated. And, that was another detractor away from 2-10. Also, with the amount of money that we have to pay to get something fixed and the limited option that we have to get something repaired, it’s just not worth it.

I submitted my claim over the phone when my heater wasn't working and the whole process of doing it was very difficult. My heater issue happened during winter and it was very cold. The rep said the earliest they could get a technician out to see my unit was a week and a half. I asked if there was any way they could do something that would make the tech come earlier since it was 20 degrees outside. With them trying to do that, the claim that was pending got cancelled and so my service date ended up getting pushed out even further.

I was buying a house and I needed to have insurance before I purchased the house. I didn’t know anything about it and I was sent two names and I just picked one and went with 2-10. When you purchase the insurance, if there were a simple way that 2-10 could say what they cover and what they don't and why I have to pay a deductible and if there were an easy way to make that understandable, I would be so happy. But submitting claims has been good. It’s a process. You have to submit it to them and then they have to call someone and then someone has to come here. So, it’s not as fast, but it should be sometimes. Also, for the most part, I had good experience with the contractors they've sent out. They were super qualified people. So far, they’ve fixed a washing machine, a dishwasher, and a water heater. But with the water heater, I had an issue with the contractor.

When I renewed my policy with AHS last summer, I added on everything that I possibly could and paid extra money to have the expectation that I would have very little out of pocket expense if and when something would happen. But when the water heater failed somehow and I filed a claim about a month ago, I ended up having to pay a thousand bucks out of pocket because of stuff that they said wasn’t covered. But that stuff they said wasn’t covered was never offered to me whenever I renewed.

The claims process with 2-10 itself has been really good. We've had an easy time. Everything went very efficiently and smoothly. I've submitted two claims with them, one involved a water heater and the other involved a furnace and they were really helpful. They got contractors out to take a look really quickly. But I had an issue with the plumber that we used. We had to get a new water heater and the plumber did not install it to code. I assumed that they would be up to code and they weren't so that was definitely disappointing. I would not recommend that contractor to anyone. In the end, we had to have a different plumber come out and fix it so that we could have the inspection. We also had to pay $350 separately for the second plumber.

We have had 2-10 Home Buyers Warranty for a year now and we are going to renew with them, although we haven't necessarily been super happy with them. We’ve had a couple of issues but, unfortunately, we hear that they are the best in the pool that is not so great, so we've decided to stick with them. We’ve had no problems submitting a claim, but when we need a certain part, we have to go through their parts department. We had our air conditioning out and we had to wait for three weeks before we got the part in. Also, we've had several other claims with them, but we never get the same person. Everybody has a different thing. Some people don’t do great work, while somebody has to come back and redo it. It has been a very mixed bag. And the experience has been really hard because we don’t have any continuous care. They may fix the problem, but then we have another problem in eight or twelve weeks and it is a whole new contractor.

We have had 2-10 since September last year. My most recent claim with them was about a water heater. I had two experiences when I submitted the claim itself online. First, it didn’t go through. The service provider didn’t follow up and unfortunately, 2-10 took three days and a lot of frustration before they decide to close that order and create another with a different contractor. I had to call 2-10 10 times and everyone in the purchasing department knew my name and order. The second one went through very quickly, and 2-10 didn’t charge me. The claim took 12 days to be completed. The first experience was a nightmare, but I liked the service with the second one.

2-10's claims process is okay but there are a couple of things that they can improve on. They don’t really have a definition for emergency services. There was water backing up into the house because the city sewer was clogged and I didn’t have plumbing over the weekend. When I still didn’t have plumbing for a second weekend, I ended up calling someone outside of 2-10 and that other plumber was able to fix it. Also, I still haven't been reimbursed for the drywall repair that had to be done. So far, the people I've worked with have been cooperative. They’ve been polite and helpful. They just don’t have those systems in place.

When my heater broke down, I submitted a claim online and the website was easy and self-explanatory. I received a call from the contractor that 2-10 would send to fix my heater then we scheduled an appointment from there. The guy came over and I asked him some questions. He gave me some advice and then he replaced the motor fan. Since then everything's working perfectly and my house is warm.

I'm a property manager and I work with 2-10 on various properties. Dealing with their reps have been good. They listen and try to resolve the issue. However, when the water heater broke last year, 2-10 refused to fix it. It was not the fault of the property owner. It had a leaking issue and it needed to be replaced. So, I just bother them anytime that I know that they're gonna cover a particular issue. It would be great if 2-10 can have some more contractors and if the contractor’s turnaround time can be improved.

We purchased our home in 2016 and 2-10 was the warranty that was offered, so we just went with it. They have a pretty straightforward claims process and generally, the contractors they send out are pretty good. They adjust the issue then be on their way. We used 2-10 two weeks ago when I thought our hot water heater was going out. Within three days, 2-10 had a plumber out here to look at it. We had another claim about a year or two ago where we had leaky toilets. We called 2-10 and paid the deductible. A guy came, replaced the parts and fixed the toilets.

We call 2-10 whenever we have a problem that comes up and the claims process works out smoothly. Sometimes, the voice recognition doesn’t like my voice, but now it has worked great. We’ve had one HVAC company come out and it was a good company.

The person who sold us our house did some research and found that 2-10 was the best in estimation for the money. I submitted a claim once and it was easy to do that online. The contractor came and he tried to fix the problem one time. He was a nice guy and I liked him. He ordered a part but I didn't receive any callback from him. I finally got ahold of him and he said he'd come. He did and he tried to fix the thing again but it didn't work. He said he ordered another part and now it has been two and a half weeks. He said that I could just contact him directly. I tried calling him a few times but I haven't heard anything back from him. I'm a little bit frustrated with that.

I recently had a claim with 2-10 for an unknown water leak. I called them and I had to talk to different people. But I went outside the network to get someone because they couldn’t provide any resources. It wasn’t much over my deductible, so I just absorbed the cost. And I didn’t feel like talking to too many people just to try to get a refund. Also, the price goes up every time I renew and I wish that they would stop because, eventually, I will have to drop on this. Other than that, I've had 2-10 for close to 20 years now and I like their service.

The house we bought had a 2-10 Home Buyers Warranty contract with it before we purchased it. My experience submitting a claim was pretty good. I went online, then I talked to somebody about what we needed. They said they'd send somebody and it would be within 48 hours. We got a call the same day and the appointment was within 24 hours. The contractor was very good and the quality of his work was very good as well. He was able to rectify the issue. Having the warranty has been really good.

I have filed several claims with 2-10, and so far, the experience has been okay. But I am yet to get closure on a claim for some heat pump problems that started in January. I’m still without heat until the end of the week or whenever it is that my heat pump thaws out. There’s a mass of ice on a coil in there and it’s not allowing air to go through from the heat generation point into the ductwork. The techs should’ve found this problem before it got this far, but it seems like when they come out, they don’t check everything.

2-10 Home Buyers Warranty was recommended to me by my real estate agent who helped me buy my home. I was covered for two years until I moved out last January. My experience with them was not a very pleasant one. Nothing worked out. The network of support was extremely poor and the kind of attitude of the support system was very rough. I thought it would be a one-off case, but it happened repeatedly for three or four times. I highlighted all of those situations to Kelly, the salesperson and only when she was getting involved did the things get sorted out.

We filed a claim online to have the dishwasher repaired and the website was perfect. The contractor who came out was also very respectful, professional and on time. He fixed the problem and was in and out. Everything was so good. This is a good experience that I've had with 2-10 Home Buyers Warranty.

I've been with 2-10 for four years now. I always submit claims over the phone since their people are slow and I can only imagine that the website’s gonna be slow too. While they are not as fast as I would like, they rarely cause issues. If we have a problem, they work with us to get it fixed. They've taken care of whatever issues that arise for the most part. Most of their reps are always very nice, but individually they are not very good at empathizing with the customer. There are no exceptions and they handle things exactly the same way. A couple of years ago, my furnace was out for several days because the contractor assigned to my case wasn’t available until several days later. It was in the wintertime so unless we had a baby in the house, an elderly person or someone who was ill, there was no expediting of the order.

I canceled my contract with 2-10 Home Buyers Warranty because of some issues. One of the reasons was partially my fault. Our refrigerator quit working in January and it was out of warranty. I contacted 2-10 about it but I didn’t realize at the time that the cap on the repairs done on appliances was $400. I had already paid almost $1,000 in premiums.

On a Wednesday evening, I found out the hot water tank was leaking. The techs came out the next morning after begging 2-10 to have someone come out, they checked it out, was here for five minutes, then told me that the water tank had to be replaced. I told them it had to be replaced but they didn’t believe me. So, they had to come out and check it out. It cost $100 for having them look at it for 10 minutes. And the tech wrote this thing down, "Call us again." The lady ordered the hot water tank, but they don’t order the same model. An A.O. Smith and the White hot water tank are virtually almost the same hot water tank except the one is a little bit smaller than the other.

Submitting claims to 2-10 Home Buyers Warranty is easy. I give their hotline a call and a representative will take what the issue is. It’s taken care of in a fine way and usually, they send me notifications and I get phone calls for whoever the service was contracted out to. Also, I never had any type of issues with scheduling. The tech would come out and take care of any issue that I have.

The refrigerator stopped cooling and I have to unplug and plug it back in. It was pretty simple to submit the claim to 2-10, but when it came down to explaining what was wrong, it was kind of hard to explain. The contractor that came out made a diagnosis, but they did a bad diagnosis on it. I felt like it was a little rushed. But he sounded sure that the problem was some bad compressor. It is not very helpful how 2-10 is helping me resolve it. They gave me two options. One option is that I have to pay about $200 and they had to take the part off, and send it to see the actual diagnosis. But I will have to be two weeks without a refrigerator. I don’t think it should be my responsibility to replace it when it was the company who made the wrong diagnosis on it. The other option was I have to buy my refrigerator and send 2-10 the receipt. But they were never specific about the minimum amount they are willing to pay me back.

We have been awaiting a plumber to repair the leak under our kitchen sink for 3 months and no one has been sent to complete the repair. A plumber came to evaluate and said he ordered a part and now we are unable to contact him. Other contractors sent by this company have not been the best either. We reported a leak and water damage on our upstairs level and the company has not sent a technician to repair the damage.

We thought we had a plumbing issue and when we submitted a claim with 2-10, it didn't resolve the problem. And there was a whole list of things that I would think are covered, but they're not. Trying to figure out what was even wrong was a challenge because we called on Thursday to have someone come out but the first contractor they assigned to us called and said that they wouldn't be here until the next Thursday. So 2-10 tried to improve that by calling and telling us that they'd be sending a different contractor. But we didn't get a plumber to come out here until yesterday, which was Tuesday. And when the second plumber that they assigned to us was here, my wife said that they had a marginal interaction.

I really liked 2-10 Home Buyers Warranty when the mortgage company told me about them and I've had coverage from them for about a year and a half now. I submit my claims over the phone. Then, they give me a timeframe when to expect the contractor out and the contractor is good.

My husband was referred to 2-10 by his mother, who used the service. We’ve had the warranty for three years ever since we’ve been on the house. I always prefer to submit claims over the phone because I feel like you can get ahead. A lot of things are a little bit faster over the phone versus the online experience. The claims process has been easy and they have helped us out with what we’ve needed so far such as when our washing machine went out. The reps were prompt in helping us out in getting a new one. For the latest system issue, the reps from 2-10 took a few days to get someone out to us. Then, they realized how long it has been since we submitted the claim and they sent out the actual owner of one of the plumbing companies. I haven't heard my husband complain, so everything has been okay with 2-10.

The last claim I've done with 2-10 was about the dishwasher. I talk to the phone when I submit the claim and it took some time just getting in but the lady on the phone was great. She got a quick response and they sent me something in the mail about the contractor while we were on the phone. So everything went good. The guy was great too. He came on the same day and he had everything with him so he fixed it.

I’ve been covered by 2-10 since April of last year and I can’t wait until it expires. I had a major plumbing leak which flooded part of my completely finished basement and I called them. They said that I would be contacted by the plumber within 24 to 48 hours. They never showed up. I waited for a total of seven days. It turned out that the pipe from my sink that traveled into a wall to the bathroom to go down is the one that had the hole in it. So, everything was messed up. I have a totally finished basement. The previous owner left me the bills because it had a warranty. They paid $57,000 to have the basement look like a house. It has a built-in fireplace, a full kitchen and everything, and the ceiling is totally ruined.

The first claim experience that I had with 2-10 was for the floodlights outside of the house. I submitted the claim online and some person came to my house. But he didn't seem to happy about being there at all. He mentioned that he didn't like coming way out to the neighborhood that we were in. I thought that was a little weird in a way. Our neighborhood is a very nice one too. I don't ever want that person to come to my house ever again. When he was coming back out, I even called 2-10 and tried to have another contractor come back out to finish the job. But I was told that they would have to let that person do it. He was able to fix the issue though, and as a whole, I haven't really had anything major with the company.

We got 2-10 in 2016 and less than six months after we moved in to the house, we called and started a claim to have somebody come out and look at the HVAC unit. We waited but the contractor never showed up. It was still working but just barely and we knew something was wrong with it. My husband and I were working full-time and we were both moving in so it was one of those things where we would just wait and see. Then, a couple of months later, it went out again, so I called 2-10. They finally sent somebody out and the contractor said that it would be fixable. There was a part that needed to be replaced. Even though the contractor or the person that came to fix it said that it would be covered, the warranty said that they wouldn’t cover it. So, there was some big miscommunication there.

I am not satisfied with 2-10. I called them for a service for my heater that had weird sounds. The person who came said everything looked fine and he couldn't find anything. I paid him $100. After a month, my heater broke down. I called 2-10 and they sent the same person. That person said it was fixed. Since you have to pay each time you call the service, I had to pay him $100 again. But, I shouldn't be paying another $100 because the service should be still open. The person didn't like the idea and requested the same money. He said he fixed it and he left. A couple of hours later, the system broke down again.

I sell real estate and I put a home warranty on the houses I've sold. 2-10's representative here is very good and efficient. She helps us all out. I have also had 2-10 on my condominium since I bought it 18 years ago and the claims process is good overall. When I have a problem, I call. On the last claim that I had, I needed a plumber and I told them which plumber I wanted because he had worked on the condo before. He came and I told him where the problem was. He was very happy because everything was out under the sink. He went to work and I couldn't believe it. It took less than an hour. He had a new garbage disposal in the truck and he put it in.

Every time I call 2-10 to submit claims, I have to pay a $100 copay and that's something I am not much happy about. I find it difficult. I wish they can reduce it. But overall, it is all good. The contractors are mostly good, although there are exceptions. I don't like a couple of them and I am not happy with them. Still, I would recommend 2-10 Home Buyers.

The accessibility to the 2-10 website, creating my own account and having to put in my own requests for the technicians are awesome. I can do it from anywhere. I also like the friendliness and the service from the technician. Everything that’s being done by 2-10 is great. I'm ready to put in another request to have the technician come out because we have three ACs in this new house and they're making some noises.

I submitted a claim once on 2-10 and didn't find any problems navigating their website. They gave me a timeframe of 24 hours to expect the contractor. Although he was good, the issue was not fixed the first time. I had to make many calls to get the work done again and I was not happy with that. It was uncomfortable. Eventually, the issue was resolved later so the service was fine.

My experience with 2-10 Home Buyers Warranty was good. I had a phone call with them and someone came out to look at our plumbing situation. But, they told us that they couldn't cover it. So, it was a bummer. That aside, their customer service was good and the service contractor I interacted with was very helpful.

The control panel of my heating system was bad. I submitted a claim with 2-10 over the phone and it was simple to do. I like the contractors that were sent out. They had to come back after they ordered the part, but they were fast and efficient and they got the job done.

I have reported the issue with my dryer to 2-10, but I have been waiting for almost three months to get it fixed. Without a dryer, I have to go to the laundromat every week. The contractor has come out four times already. They went the first time to check on it, and the other three times, they brought new parts. But the parts didn’t work. They didn’t know what they were doing and I was really disappointed. The last time they went, I have to wait for two weeks to get the part. Also, I have to call 2-10 a lot because they never call me back to tell me what is going on. Although 20-10 cares, they don’t do anything about the situation and it really aggravates me every time I have to call them. I want to leave the contract because I’m not happy with the service.

My experience with 2-10 Home Buyers Warranty have been great but sometimes people hadn't come instantly. For the refrigerator, it took us three months to fix it. I had to buy a new one and then, they didn't wanna fix the other one because I had two. They explained that I had three months waiting and then they come and fix it. Also for the water heater some guy fixed it badly. I'm still having them come here to fix it again. On the other hand, the one on the dishwasher was a good service. It was repaired in about a week. All in all, 2-10 needs to keep a better follow up on the things that they're gonna fix. They need to keep us more informed about what's going on, when they are coming and what the next step is.

My wife submits the claims to 2-10 and she really likes doing it on the phone. Their claims process is pretty easy. You just submit the claim, the individual comes out, you pay your deductible, and it’s all done. All of their contractors have pretty good idea of exactly what the service work order was and they stay within those confinements. And then after they finish that, they would actually tell you what they fixed, and how they fixed it.

My son who has 2-10 had a good experience with them and told me about the company. Since I needed a warranty, I used his recommendation and since then, I have used them one time. I called when I had problems with the refrigerator and a guy came out. I gave him $75 and he took care of the problem. I'm satisfied with this company.

The waiting time when I call 2-10 to submit a claim is a bit longer. But once I get to their customer service representatives, they are knowledgeable about the process and direct me to fill up the form. It’s a smooth experience. I called 2-10 when we had a water heater leakage, and they dispatched a local plumber to look at it. Within one business day, he got to me and then I was given an estimate and a quote. He was a local technician who had about 40 years experience. He was very knowledgeable and was very quick to identify the problem. He worked with 2-10 to order the part, and it took four or five days for the part to arrive. Eventually, however, they replaced the water heater for me. I've been with 2-10 for eight months now, and where I live, there’s only one plumber that has a contract with 2-10 to provide service. Maybe they could add a couple more local contractors. Nevertheless, the whole experience with 2-10 has been good.

We've had 2-10 for almost three years and we’ve been satisfied with them. There has been no reason to change. When we had water coming down through our vent system on a weekend, we filed a claim online and it was simple. The contractor came out after 48 hours and they were super nice. They figured out the problem and fixed it in one visit.

I've been under the coverage with 2-10 for two years and I submit claims online. That experience is fine. But with the cost of the warranty, I could have fixed everything if I hadn’t paid it for the whole year. It’s expensive. Nonetheless, the quality of work done by the contractors they've sent is good. A contractor normally comes out within a couple days then I tell him what the problem is.

In the beginning, submitting the claim for the dryer with 2-10 Home Buyers Warranty was kinda hard. But then the second customer service person I talked to took care of business. It was no good at first because the contractor didn’t give me an answer right away. They never called me back, and then I waited for two days. I finally called them back and said I cannot wait anymore. Then they sent me somebody else who found the issue and fixed it the same day they came to the house.

I work for Allen Tate Realtors and we provided this warranty in the place that I bought. There was an issue with the gas heater so I submitted a claim to 2-10 online. It was a three-week process so it wasn’t a good experience. We were without heat for three weeks. Communication was okay but the wrong water heater was ordered and I didn't know whose fault that was.

I made a claim for my dishwasher. It would not finish each washing cycle and have an error code (blinking clean light). I paid the $75 service fee, waited several days for a contractor to show up and he replaced a part. It didn’t fix the issue and he came out 2 more times, replaced more parts but it never fixed the problem. This whole process took around 6 months. Finally the contractor said it was unrepairable and the warranty company gave us a check for $99. They claim that each appliance has a $400 limit on it and that $99 was all that was left on our claim. It is not clear in the agreement that the $400 limit includes fees they pay to contractors (we didn’t even know how much it was each time). So now I’m left with a broken dishwasher and $25 ($99 check minus the $75 fee) to go buy a new dishwasher. I would have just skipped this whole frustrating process and bought a new dishwasher 6 months ago if I had known how it would turn out.

I filed a claim with 2-10 and they assigned the claim to EMS. But EMS was horrible. They didn't even diagnose the problem correctly, and they told me that the zoning system needs to be changed and it will cost $400 to fix it. I told them to go fix it. They took a month and a half before they even came back and tried to fix it. They fixed the whole zoning system. After that, they called me and said the bill is $2400. They also said that the repair was not covered with 2-10. It didn't look reasonable, but since they have done it, I paid the first installment of $1000 to them. But the problem was still there. I called EMS and said the problem is not fixed. The guy said he would come out and fix it. When he came over, he looked at it and said there was nothing wrong and that he didn't know why it was happening. I told him that the sensor was tripping. Then he said he would change the sensor, but there was nothing wrong with it.

It was cold and the heat was not keeping up with the cold, so we wanted to make sure that the heater was working properly. It was getting close to freezing. I submitted the claim with 2-10 over the phone, then I got a confirmation online. The process was very easy. However, I had a friend come over to the house, so I canceled the work order with 2-10 eventually. It is working now, but I am gonna call again when we get there because our electric bill was crazy high. There is something going on with the heat pump. Overall, the little experience I had with 2-10 was good.

I wanted a home warranty program and I already had 2-10 so, it was easier to stay. I’ve been with them for four years and I find it easier to call when I submit claims. It’s simple and even though it’s not always smooth, they’re responsive. I have used the website once or twice but it feels like I may get a better response if I call because I can get the work order number and the name of the vendor. Sometimes, it takes a little while when I go online to get that follow up. Once or twice in the past, although not recently, there was a mix-up where something was routed to one of the contractors and he may not have gotten it. I was trying to make sure and follow up myself and told them that it was assigned to them and I provided the work order number. That way, you get on the contractor's radar, so it doesn't get piled in with all the other work they're doing.

We were left with 2-10 from the former residents and we still have the home warranty with us. When I file a claim over the phone, their reps are there to walk me through it. Their contractors are very prompt and informative. I'm very comfortable with the quality of their work too.

My fridge was not working. It was cutting off and shutting off by itself. I went through different processes, online and through the phone, to submit the claim with 2-10 Home Buyers Warranty. Next time, if I want to do anything, it’s gonna be easy. I can just submit the claim online. But for the first claim, I needed a person. As for the contractors, three people came. The first person that came just said that it was an electrical issue. Then the guy from the electrical company said it's not an electrical issue. He said came for less than one minute and collected $75, but he wasn’t the one that did the job.

Our realtor referred us to several warranty companies. After looking through brochures, I picked 2-10 Home Buyers Warranty. I submit my claims to them over the phone as I prefer to speak to somebody. And every time I've called, everybody has been very friendly. If they didn't have the answer, they looked online to check the notes there or they got information from somebody else. So, that was very helpful. The contractors that 2-10 has sent out have been really good, too. I had an experience where it just so happened that I thought it was an AC problem because of the leak. However, it ended up being that it wasn't and the gentleman was nice enough to show me where the problem was so that when the next guy comes, I could give him a heads up. It was very thoughtful as he didn't have to do any of that.

I have had 2-10 for about five years now and the experience when submitting claims with them has been okay, although some of the technicians that came out lacked experience and knowledge. But overall, it was okay. Some can complete the claim form in about an hour to an hour and a half, while some can complete it on the same day. My most recent claim with 2-10 was for the refrigerator. It was making noise and the repair was completed in about an hour and a half.

Submitting claims with 2-10 has been good and getting the claim process started has been easy. Their claims reps have been great. There was one situation where the first time a plumber was assigned to me, they didn’t call and follow up. And then the second plumber that was assigned to me set up a date, and then they came, and then they said, “We don’t service condominiums.” The third time was the charm. That was a little bit aggravating. But overall, it was okay. The service contractors that we have had have been awesome.

When I had submitted a claim to 2-10, everybody had been helpful. Getting everything started had been quite easy too. The first claim I put in was about the heating and they said that if I could get it done faster somewhere else, I could do that. However, when I did that, it ended up being $3,000 then they said that they would only reimburse $500 of it so that was a big difference in the claim. I wasn’t too happy with that part of the claim. I also put a claim for the dishwasher, but I haven't received anything to go forward. They said that I was supposed to get a new one and I haven't gotten anything about doing that. But the service contractors have all been very pleasant and helpful.

I submitted a claim with 2-10 for the refrigerator online. It asked to fill things in and it was simple to do. But then when it came down to the information getting to the other side, nobody knew who I was and where I was calling from. They had no idea that I was submitting a work order. Then, they called me back from a different number, and it was massive confusion. It was terrible. Nobody ever came and the claim has not been resolved. I had other claims with 2-10 such as the one with the water pipes in the basement and that got resolved. Someone from the water company came in the middle of the night since the pipes exploded. It was the water meter that cracked and we weren't allowed to touch it. I've had 2-10 since I've been in this home and it's a lousy insurance company.

When we bought the house, we got a home warranty from 2-10. My realty company submitted the claim and the claims process overall was pretty easy. However, since they don't have anybody in the area, my realty company had to find somebody. Still, my experience with 2-10 was good.

My most recent claim with 2-10 was because of a leak. I called and went through a representative who put the claim through. I usually like to call in instead of using the portal. The plumbing company then came out. However, when I had some drywall issues, it was a little back and forth with getting both parties there at the same time to fix things, but overall, I didn’t have any complaints. So far, my experience with 2-10 has been seamless.

Their website lists under Systems & Appliances Service Agreements, refrigerator, ice makers are covered under Standard Coverage. Well my ice maker stopped working, they scheduled a repairmen who verified the ice machine is broke. The repairmen ordered a part however, I was informed that the ice maker is not a standard covered item by a 2-10 rep. and that I have should have purchased the supreme coverage.

I file my claims with 2-10 Home Buyers Warranty by phone and they're pretty professional. The only complaint I have is it takes so long to get somebody out there. The first time was a bad experience. My hot water heater went out and I had to wait over two weeks before I got a hot water heater installed. The plumber also gave us the runaround. I used to get the plumber myself and the way he had done it, it just wasn’t very professional at all.

I've had 2-10 since I bought my new home. My Realtor thought it was the best one to pick. I filed a claim online at first. But then, it’s been a hard time because certain things have broken again, and it was like “You can’t do it online. You gotta call.” So, that was a pain in the butt. But the customer service reps have been good. I’ve been calling the same contractor. I originally will just call them, and then they tell me I have to submit. That has been a little backwards for me. I just have to pay the $70 if it’s a new thing.

I've had a really bad experience with 2-10 Home Buyers Warranty. I called for service for my house but they didn’t solve the problem that I had in my washing machine. So sometimes the contractors are good. Sometimes, they are not. Now, the issue that I have is with the smoke detectors in the house that I have rented out. I placed the order with 2-10 but they told me that they didn't have anybody to send and check the smoke detector. They told me I would have to find somebody and then they they would need to see if they are going to cover the repair or not. But why do they have to do that? They need to send their contractor. I'm still waiting for somebody to go and check that.

My experience with 2-10 Home Buyers Warranty has been very good. Whenever I submit claims to them, i do it over the phone which is easy and convenient for me. The contractors who came out were good. They fix everything. So far, everything’s good.

I submit my claims to 2-10 online, and overall, the process is taking a while. I have one for the water heater, and it has been going on for two weeks now. The contractor came out and said I needed a new water tank. 2-10 agreed, and this was last week. I called the plumber today, and apparently, 2-10 just ordered the tank yesterday and the first plumber they gave me was a two-week wait list. I requested another plumber and that took a few days for them to even do that. The response time is frustrating, and I’ve been living at my sister’s house because I have no hot water. Nevertheless, I am getting a new water tank, so that’s a plus.

I've had 2-10 for about 14 years and my experience when submitting a claim has always been good. I call and ask for a representative, and it has been good dealing with them. For the most part, the technicians have also been good. There are inexperienced and experienced ones. The last couple have been good but still, 2-10 can have a better selection of technicians. Overall though, the claims process is satisfactory.

We bought a 2-10 coverage in February of last year then we just renewed and that experience was easy. However, when we had water coming down and I went online and asked for a service request, 2-10 called me and said they couldn’t find anybody to do the work. It was very unusual and I didn’t love that. I had American Home Shield at my old house before we bought this one and I never had any experience where they said, “We can't find anybody to help you.” We just used 2-10 because it rolled into the new house. While 2-10 said they'll reimburse me, it was not what my understanding of any of it was and I didn’t have time for that. I'm too busy. I made a few calls then I decided I had to give up.

The air conditioning no longer blew hot air and the experience when I submitted the claim to 2-10 was fantastic. We called it in and even if I had to leave a message, they called me right back. They told me that they were gonna reach out to the contractor that would come out. It was called in on a Friday and they said that I might not hear from the contractor until Monday but we heard from them on a Saturday. They were out within 24 hours. They had to order the part and then, the part came in the next day. It wasn’t our only heater in the house, so I didn’t worry about freezing while they waited for the part. It was a very reasonable amount of time. It was super. I had to do two claims because I have three air conditioners in my home, and two of them happened to go on the blink right after each other. Every service guy that came to my house was super and they were polite. They put little covers on their shoes to come in my house. They were very cordial.

I'm a Realtor and I've been selling 2-10 Home Buyers warranties for 23 years. I've also been covered for about 20 years and they've always done a good job. I used to do American Home Shield but I switched to 2-10 exclusively about 18 years ago and I've been very happy with them. Submitting claims has also definitely gotten easier through the years and with the app. What I really like about the app also is that it gives you the contractor's information upfront. Three days seems to be the average time it takes a contractor to get to the home and for the most part, everything gets done pretty quickly. The exception would be HVAC repairs. Sometimes, those can take a little longer. But on the whole, the people 2-10 sends out are reliable and they do a good job. When there was a clog in the drain line and the water wasn't draining out of the washer, the guy fixed it. He was in there for about an hour and that was it. It was very easy.

My basement bar sink was recently leaking so 2-10 scheduled the appointment with the plumber. Then, the plumber came out and he had to order a faucet. It didn't take long and he came back within a couple of days with it and fixed it. This is my second year of having 2-10 and I've had to call customer service a couple of times and they were fine. They resolved my issues. Also, submitting claims is easy and I could do it online or over the phone. I would refer them for what I've worked with them on so far.

2-10 was a little bit cheaper than most companies for most of the same options and it’s pretty easy to submit a claim. It just takes a few minutes to do it online but getting a contractor out takes longer than it should. And in the times that I've had to call in, it has sometimes seemed like there was some miscommunication between representatives. But overall, it’s okay. The technicians are pretty spot-on as well. They do a good job and I like them.

My water contraction tank blew up and the 2-10 contractor who came gave a ridiculous diagnosis about the contraction tank being too big and heavy for the piping thus incorrectly installed. This was the basis for 2-10 to deny my claim. And yet there is clearly fasteners where the tank was secured. My house is newly built in an estate of upwards 100+ houses priced at average of $600k. There is no way inspectors would have signed off on the property which in any case 2-10 provided the builders warranty. Amazing how these guys are diligent to collect premiums but duck and dive to provide the professional service. I will be shopping around for other service providers.

The first time we used the 2-10 home warranty, we weren't happy with the company that they used. Our heater went out on New Year's Day last year and the contractors weren't available. Then, when they were available, they were very rude. They said that they were backed up because of the holiday. They also claimed that they were gonna have somebody call us but they never did. Still, this is our second year with 2-10 and things have been going well. The claims process is very easy. I would recommend them.

We got 2-10 when we bought the house on February 7th of last year. We then just renewed on a monthly basis. However, I was a little bit disappointed when I was talking to the sales rep. The sales rep said that we were getting the exact same plan, but when we got the paperwork in the mail, it wasn’t the exact same plan. They had the standard plan, and before, we had the premium one. But that’s fine. I looked at the differences, and it’s just minor stuff that it doesn’t cover.