2-10 Home Buyers Warranty Reviews

I've had 2-10 for a year and claim process can be hard at times. It depends on who I connect with when I talk to them. For my cooktop, I did the claim online which was very easy, but I had to do follow-up via phone because I went over 3 weeks without resolution. They kept pointing to the contractor as the problem, but to me, they wouldn’t really take the actions necessary to move forward. The contractor was great except getting in touch with them was a nightmare.

I had 2-10 for about two years and everything was fine when I had a claim. But I don't have the coverage right now because I couldn't pay for it. But I'm gonna get back and renew it.

I love 2-10. As a matter of fact, I even referred my coworker to 2-10, and she has other homes that she rents out. She got all of them aboard 2-10. Submitting a claim with 2-10 was easy. I initially had went online because I had two things going on. But then, I called in and I asked them if there was any way that the same person could service both of the claims because I didn't want to have to take off work twice and have two different people come into my home. And the person I spoke to said yes.

The water heater was working fine then it was gurgling. The home buyer called it out and they declared that it would be covered by the warranty so we filed a claim with 2-10. The Realtor initiated it and it went well. The contractor was out in a couple of days. They ordered a replacement for the water heater and it came out the next day. I’m very satisfied with my experience.

We had to have the furnace replaced and filed the claim online. We just did the buyout. We were upgrading the furnace and the one that 2-10 was gonna give us wasn't what we wanted. But everything is working correctly still since then.

The claims go in quick, but the companies that 2-10 deal with have been sporadic at best. I’ve had one company that has been amazing and three companies that have been complete garbage. When we had issues with our sump pump and hot water heater, the contractors were amazing. But the contractor for our dishwasher was complete trash. They scheduled four or five different visits and showed up twice out of those visits, and they kept doing the wrong diagnosis and bringing the wrong parts. They were impossible to get ahold of. They would have us schedule days off to be there and not show up and tell us last minute they were not coming.

My realtor said he liked 2-10 Home Buyers Warranty. I've been protected by 2-10 for three months and submitting a claim has been easy. I just call them and the interaction with their rep has been very easy, too. They tell me to expect the contractors out usually within a day or two. The service provided by the contractors has been awesome. My experience with 2-10 has been good.

I file a claim because my bathroom room has leak and they send the contractor (plumber) to check my house. And they told me that the reason for denial is because the plumber told them that someone has already touch or do something to fix my bathroom which is really a lie. I bought my house brand new 2 years ago year 2017. And I have warranty. Why would I hire someone to do the work. When I know insurance can cover the work? And they just called me your claim is deny. Plus I have to pay $75 to the contractor that they sent?

We live in Raleigh NC and our A/C unit broke down exactly 7 days ago, 2-10 had a contractor come out who diagnosed the problem as a "shot compressor" meaning it had to be replaced. He said they would report that to the warranty company and then he'd let me know when it gets to them. 4 days later I get a call from them saying that they do not receive packages at their location due to being in the country and the warranty company wanted them to drive to Charlotte (3 hrs away) but they refused so another contractor had to then come out to assess what the problem was even though I and the warranty company knew already. Of course this now takes another day to get them here before the compressor can be ordered.

I called 2-10 to file a claim and their contractor came out two days later. They were really friendly and did their job quickly and efficiently.

Filing my claim online with 2-10 went smoothly. They sent a guy who was quick and got the issue fixed. He knew what he was doing and had all the parts with him. The repair worked out and was done in 30 minutes. So far, everything has been good.

Our freezer started leaking and defrosting and the refrigerator side started not cooling. We called 2-10 Home Buyers Warranty and filed a claim. The service guy from ServiceMax came. He explained that a computer chip board in there had broken and he needed to replace the tiny part that was the size of a dime and that should fix it. The service guy and 2-10 have been great. Since we bought the house, we've had a number of things go wrong with it. It was like a domino effect. So it was a relief that with $100 we can get somebody out here and not $1,000.

I just renewed with 2-10. My experience on the one claim I had with them was very good and really easy. I love the process where I could file the claim online. Then when we had an issue with one of their contractors and I called 2-10, they quickly resolved the issue. A different contractor called me on the same day and they were great. They were very knowledgeable and accommodating. They spent a lot of time and got the issue fixed earlier than expected.

I bought the house on April 24th and I called 2-10 once. They wanted $100 for something that would cost $5 but it actually cost $40. I did it myself, so I didn’t use the service at that point but later on, the sewer line clogged up and they took care of it right away. They contacted a plumber who came and fixed it. It just cost me $100 and I was very satisfied. Then over the weekend, the air conditioner conked out. So, I called and they said that because it was the weekend, I have to wait and the air conditioning company would contact me. They have not yet done so and I was gonna give them a call.

This is the third year that I've had coverage with 2-10 and I usually do claims over the phone. Sometimes, the problem is difficult online. The problem maybe too specific for something that I can choose online. Sometimes, I may have a preferred contractor that I wanna work with and it doesn't really give you that choice online so it's better if I'm just talking to a person. If I have a plumbing issue, I can say I want this particular plumber to come and I don't want this other one. 2-10 is able to accommodate me with those requests as long as the contractor is in their network. My last issue was for plumbing. The contractor came out for service after about a week but they were good. The professionalism and the quality of work were fine. I wish they have done a little bit better job repairing our yard after they dug it up, but that's okay.

I've been covered with 2-10 for almost a year and we will renew after that. Submitting a claim with them is okay and the last claim was the tub being clogged. The repair was yesterday and it's working fine. But sometimes, 2-10 doesn't have people available. They don’t let us know so we have to keep calling and calling. Sometimes it's annoying that you have to call again and again ‘cause you don’t get a phone call from anybody. They email and sometimes, they don't. I don’t spend most of my day in my emails so it's nice sometimes for them to text or call to say they're working on my case and someone is gonna call me.

Everything went good with 2-10. I filed a claim online and it was easy. We were told to expect the contractor out in 24 hours. He installed a brand new water heater and brought the pipe back to code. Everything seems to be good so far.

I usually call 2-10 when I have claims. Sometimes, I feel like I might miss something if I do it online. I can also explain the problem a little bit better on the phone. The last one I had was for my pool and they didn’t have anybody contracted to work on it. They couldn’t get ahold of anybody, so they told me to go outside the network. So, that was what I did. But it was hard to find just regular anybody. The one I got was on the ball and got everything done, but it wasn’t a contractor per se.

2-10 is a good warranty company and I’m satisfied with them. When I submit my claim, I call them in and they go from there. The reps are good and I haven’t had any problems with any contractors so far. I had a claim for the gas water heater and the contractor handled it professionally.

When I bought my house, 2-10 Home Buyers Warranty came with it and I’ve been with it for six months. The water heater had a leak and I submitted my claim online. The website was easy to navigate through. The contractors were awesome, did a pretty good work and they replaced the water heater.

We've been with 2-10 for three years now. We stayed with them cause things are expensive when they break down. I usually submit my claim online. It's faster than speaking with a representative. Then they have 24 hours to assign it to someone. When we submitted a claim for our dishwasher, it took 24 hours for somebody to contact us. And then, when they contacted us on Tuesday, they couldn’t come out until Thursday. It was several days past that before they came out.

My claim experience with 2-10 was fine, though I had issues with the contractor as they've been non-responsive for many weeks now. When they initially came, they did their job and they were quick. I might have had issues getting them scheduled, but they eventually came out and serviced the toilet, but then 2-10 said that they would replace it due to calcium buildup. Every time they say they'll contact me, they don't. I contacted them and they set up an appointment one day, and they were a no-show. I would prefer not to go forward with this contractor.

This company is the worst compared to others I previously used. In the Savannah, GA area 2-10 Warranty have the most incompetent contractors under their service contract (NuAir, Total Air Care). It took four visits for one company to complete the work. This includes assessment, soldering part which leaked Freon on the whole house vents, re-solder and damaging valve, and finally repair. Then on second service order within 9 months, the A/C tech disconnected a dampener, left all wires exposed and then let me know that defective part was not covered. Their customer service and website is substandard. Even their policy cancellation process is inconvenient to customers; long phone waits and expect no calls back. To my Military Community: We deserve better for peace of mind particularly if deployed. Get something else and DO NOT select 2-10 Warranty.

We liked 2-10's price so we went with them. We've been with them for 4 years now and we chose them for the other house too so we have confidence in them. Recently, the washer wasn’t going into the spin cycle and the repair people took several days to come out. They had to come back one more time, and then I had to call back and recall it ‘cause it still wasn’t finished. You have to manually change a couple things for it to work right. The original repair was last month and I’m still waiting on that getting fixed. But it wasn't 2-10's fault. It's the fault of the repair people. They never got back to me.

Submitting a claim with 2-10 has been great. I called and the reps were very helpful and very friendly. There was one thing wrong that needed to be replaced, and there was one thing wrong that the guy fixed in about 10 minutes. It's been the same guy both times and he's very nice. I just sold my place and unfortunately, the Realtor was forced to use another home warranty company, and they’ve been the exact opposite of 2-10. They're not friendly and the least helpful so I told my Realtor to use 2-10 for everything moving forward. When she has the ability to choose, she’d use 2-10.

I've had my home since the beginning of June and, as a package deal, got a 2-10 home warranty with it. Submitting a claim with 2-10 was an easy process and the rep that I dealt with when I called was friendly, experienced and knew what he was doing. The contractor that came out for the gas heater was also friendly and experienced. He said he had been doing it for 36 years, so he knew what he was doing. He didn’t ask too many questions, or how to get around. He didn’t need my help with anything. He's pretty good at what he did. It was quick and I like the quality of his work, and I haven't had a problem since. It was easy overall.

The online claim process is easy if you have a simple problem, but it gets frustrating when you have to call to resolve things ‘cause you can’t do it online. I had two separate issues with the same appliance and it wouldn’t let me submit another issue even though it had been months since the first one had been resolved. It made me call instead of going through online. The first contractor that 2-10 sent was trash. They came out, wasted our time, took our money and said they can’t do it. Then 2-10 got in touch with a different contractor which was sent out on both times and it was fantastic.

I submitted a couple of claims and 2-10 did what they were supposed to do. I've been happy with the job. Filing a claim with them is fairly easy. I just go online and submit it then they will call me back. I get an email that says my claim has been submitted. Then I'll get another email saying which company will service the issue and they say it's within 24 hours that I will receive a callback. Then they tell me at that time when they can service me. I did have a claim with somebody 'cause my air conditioning broke on the 4th. With the holiday and the weekend right after, it took 5 days for somebody to come out. But everything has been good since the contractor came out.

I had 2-10 a couple of years ago when I bought my house. I figured I didn’t wanna change. When I submit a claim with them, the contractor comes out right away. Recently, our schedules kinda didn’t work because we were on vacation. But once we got back, they got in and fixed it, and everything is good. The technician was great. He did his job good and he was fast.

When I got this house, I became a member of 2-10 -- I've been with them for 23 years. At the time, everybody told me it was the best one in the business. Submitting a claim is interesting. They don’t let you talk to a person, the computer does it. And sometimes, you can do better with a person. But other than that, submitting the claim is not bad. The last time, I was peed off because what happened was I had a hot water heater, and the igniter valve went out. So, I called 2-10 thinking I have to get some service quick. They sent somebody out and the person came up. And they said, “Oh, no. It’s the igniter thing. We’ll go ahead and we’ll fix it. We’ll order the part through 2-10.” I said, “Okay, fine. Order a part through 2-10.”

We submitted a claim to 2-10, but there nobody came in and fixed the issues. I called them for the reason that it was getting delayed but they couldn't send anybody because there was nobody in the area. They were able to explain that to me, but I had to find it out myself, rather than them calling me and letting me know. My Realtor told me that 2-10 can reimburse the work done, so we utilized that option. We had one of my own guys come and fix it, and we got our reimbursement. It's a good option. So far, submitting a claim to 2-10 is easy because I can do it through the app. But sometimes, they don't get back to me in 24 hours when they say they will.

I had trouble submitting a claim to 2-10 because it wouldn't show up off my dashboard. I called customer service and tried to get everything going but they couldn't understand what was happening because I have a real estate account and a personal account. They kept checking that but it doesn't show up on my real estate account. Calling 2-10 and trying to get on the phone, because you can't get it through the website, is really difficult. You're on hold for a long time. The number you call for real estate is always the same extension so it's not really distinguished. Sometimes, they always go for these people that are the same company, they don't call back. In my bathroom situation, the guy only called me after two days, after I called 2-10 again.

I filed a claim with 2-10 online the first time, and I didn't find it difficult at all. But we ran into some difficulty with the contractor who came out lately. They cancelled a couple of times. Then when they did come out, we had to get a different contractor. An HVAC contractor came out, but I needed an electrician to come out. The electrician is the one that cancelled a couple of times, or we couldn't get in touch with the electrician given. So, I was given three different electricians who were either not picking up the phone, not accepting 2-10 clients, or just not responding to the claim. Eventually, when the electrician came out, he was fine, did what he had to do, and rectified the problem.

When I bought my townhouse two years ago, I told my agent that it was a for sale by owner. And I knew that with the age of it, appliances and stuff could be going south. So I asked her to include that in the 2-10 contract. And then, my husband and I split up and I took over and refinanced the townhouse last year and renewed the contract. And this year, with that, I added the maintenance for heating and air conditioning. So, I scheduled the maintenance, and they came out in February. The technician said that it looked like the coil was leaking Freon and needed to be replaced. I've had other warranties with other homes, so I know how it works. It's not an immediate fix.

My dishwasher was leaking so I had to call in to file a claim with 2-10, and it was easy. The vendor called me back the next day and set up the appointment. However, they ended up replacing a piece with a damaged one, so they had to reorder that piece and they had to come back a second time to fix it. It took about 10 days overall. That was just frustrating, like I shouldn’t have gotten a damaged piece to begin with. Still, they were nice about it.

Recently, the icemaker and the fridge went out, and it was repaired through 2-10 and there were no problems. But last year our HVAC system went out and the situation was pretty bad. The company that 2-10 sent out on the initial assessment screwed everything up and the 2-10 people had to fire them. A different company came in and straightened everything up.

A contact of mine filed a claim in and the first person that came out there walked in the kitchen and looked at her, and said, “Oh, I don’t work on a Samsung,” and picked up his little box and walked out. So, she called again, and two days later, a guy came in, walked in the kitchen, and she was asking him a question, and he looked at her and explained to her he didn’t speak English. Now, all this time, she’s losing food in this refrigerator. And these are 80-year old people. So, she called me and said, “I hate to bother you.” She said, “But I don’t know what else to do.” I said, “Why didn’t you call me after the first time?” So, then I called Kelly, who was a rep from 2-10 that I’ve known for years.

I did some research and 2-10 had the best service and the best-sounding benefits to it. It’s been a good experience submitting a claim. I call and speak to a representative, and they're good. The response time on the plumbers was slow sometimes but overall, I’d recommend 2-10 to a friend.

My experience with 2-10 has been all around good for the 3 years that I've had them. When I have a claim, I just call it in and tell them what's wrong. Then, they put it in a computer and tell me that someone will call me within 24 hours to set up an appointment to come fix whatever I needed fixed. They're nice and polite. The contractors come in and fix whatever needs to be fixed and I pay my service. If they have to order a part, they call me when the part comes in. The quality of work is good.

I have two properties and I've had coverage with 2-10 for a couple of years now. I had an issue with the water heater once and they ended up replacing it. So I’m very happy with 2-10. I would recommend them.

I’ve been with 2-10 for a couple of months and I have only had to submit a claim one time. I did it over the phone and the interaction with the claims rep was good. However, there wasn’t any of their contractors in my area.

2-10 was recommended to me when I had the house built. I was advised that purchasing their warranty was a good way to go, so I went with them. On the first year, everything was covered. But sometimes it gets to the point where there’s a little confusion. There are some things that they do right away and I had no problem. But there are some things that I have to keep calling back for and ask them for an update. So the experience depends on what my claim is about and who I'm dealing with. Usually I call them when I need a service and I tell them what the problem is. Then they call somebody, make the appointment, and the techs come and do the job. Sometimes I get the email with the contractor’s name and phone number, then I call them to set up an appointment and we handle it from there.

The previous owners to my home had 2-10 and they had already paid it up for two years. And so, we just kept it. They didn’t have any problems prior to and we have not had any problems from then and that was like from 2012 to now. When submitting a claim, I just follow the direction as to what they ask of me to do. I don’t ever have any problem with the representative as far as filing the claim. They’ve always been helpful. But within the last two weeks, I was disappointed with timeframe because my air conditioner went out, both bottom and top. And here in Las Vegas, we have 110 degrees. The guy just came today to fix it. I understand things take time. I don’t anticipate anything to get done overnight, but I don’t want it to be any week or two before they can tell me that my parts won't be available.

The electrician was sent for a Jacuzzi tub issue - it is an electrical switch - since there are jets involved it is now being denied. The jets are NOT the problem, I am out $100.00 for NOTHING and funny how the claim cost have turned into a denial.... worthless warranty!!!! Any way to save their $$$.

I inherited the policy with 2-10 when I bought the house in Arizona and I have renewed it a number of times. It has been, by and large, a good decision. I've used it a few times for things that needed to be fixed in the house and it has been a good experience so far. My most recent claim was for the garbage disposal which I filed online. The contractor that came out was very good and they replaced it on the spot. Everything has been working so far.

I submitted a claim to 2-10 because the garbage disposal was not working. The first claim I put in, I let it sit for about three or four days, and my sink was not going down. So, nobody responded to me. Every time I would refresh it, it said it was dispatched. I tried to call the company it was dispatched to, but they didn't pick up to me. I thought maybe if I close that out and re-open another one that it'll be expedited again. So, I re-opened it. I didn't get another call for 24 hours, so then I called, and then whomever I spoke to did something on their end to expedite it. They called the company on three-way, then the lady called me back and said, "Oh, your name got put to the bottom of the pile. I'll have somebody call you in four more days." I'm like, "It's been like three weeks." So then, the representative assigned a ticket to another company.

2-10 was included with our home when we bought it. It was the previous owners who put the policy on the house. Submitting a claim over the internet sounded easier and quicker to do. You didn’t have to try to get a hold of anybody and talk to them. The contractor called me and told me when they would be out. Both the interaction with them and the service they provided were very good. They were friendly and very knowledgeable. Some kind of panel switches had to be switched out which controls the water and the ice. Since the repair, the refrigerator has been a lot better than it was. I liked 2-10 and the experience was excellent. The packages they gave me cover well. It’s better than most insurance companies and the deductible is not that much.

I purchased this house back in October and 2-10 was included in the purchase. Submitting a claim has been easy and quickly responded to. And their service network who comes out to do the work have also been quick to respond, professional, and efficient. They fixed the problem. I didn’t have to call anybody back in. There was a problem with my AC and there was this water heater problem, and everybody had been great. I've been happy with the service.

The pipe broke in the wall and it leaked. I called 2-10 and it was no problem with the rep. They said they couldn't cover the drywall and I had to pay somebody to come and cover the wall when the pipe leaked. But they took care of the plumber and the guy who took care of the plumbing was very good and he was a nice fellow. I don't know why 2-10 wouldn't cover the drywall but it was a good experience overall. I'm satisfied and in case anything went wrong in the house, I have some coverage.

Everybody from 2-10 has been great. Except the vendor that came out here would not give me a receipt for the work we did, and I said, “I just wanna have it for my records,” because I don't know what he did, exactly. And he said he would send it. But I don't think he ever sent it. I got nothing in paper that the repair was made from the vendors. But the claim was taken care of in a couple of days.

Our landlord set up 2-10 for us. When we told her the stove was leaking, she told me to call a number and I did. The claims reps were helpful and the interaction was great. They said the contractor would contact me within 24 hours but at first, the technician was out of town. Then, on the day he was supposed to come, I got a call that morning saying that there was a family emergency. It took three weeks and he didn’t come prepared. We told him what the problem was, and he came, looked at it and said that I was right. Then, he said he had to order a part. So, it added another week so it could be fixed. That wasn’t an ideal situation but since then, the stove has been good and fully functional. The experience with 2-10 was satisfactory and they got the job done although not the most promptly.

2-10 Home Buyers Warranty came with the purchase of our house. I renewed it and we’re going on our third year in August. But the last claim we had wasn’t processed. We’re supposed to get a new washing machine. I did this claim on the phone, and we went through the whole thing. The rep was gonna submit it right away because I was leaving to go out-of-town for five days, and I was hoping to get it in before we left. And then, I didn’t hear anything. So, I called, and there was no record of the claim being submitted. So, it didn’t sit well with my wife. We ended up going almost three weeks without a washing machine, so I was kind of obnoxious about it.

We recently filed a claim with 2-10 for our sump pump that quit. Initially, I submitted the claim online but then I also called to make sure that it was gonna go through in time ‘cause I was afraid my basement was gonna flood. However, 2-10 did not find anyone to help me and instead, told me that if I could find someone, they would pay for it. So, I called and found a tech. Reimbursement from 2-10 went fine thereafter.

Our experience with 2-10 has been pretty good. Everything that we've submitted a claim for has gotten fixed. Well, except the dishwasher. It's not completely fixed. It's plugged in with an extension cord right now because they need to send out electrical people. But at least it's working and that's all I care about. It's not all 2-10's fault but it's annoying that I went without a dishwasher for several weeks. As of this time, I'm pregnant so it's one of those things that you don't wanna be out. I'm doing dishes all the time. On the first dishwasher call, the contractor came out just to get the model number. They were literally here for five seconds, even though we already gave 2-10 that number. So the rep never relayed it to the dishwasher person. Then we waited a week to get the parts in. But when the contractor came out, they said they still couldn't fix it. We had to wait another week for them to come back out with new parts.

We wanted a home warranty. When we bought our house, 2-10 Home Warranty was the home warranty provided and we stayed with them. Most of the time our experience submitting a claim is good. But this last time was really bad. Our hot water heater stopped working and we called and had a service provider come out. And he proceeded to bypass an extra fuse box and fixed the water heater, but in the process, I lost electricity in over half of my house. And I went without electricity for a week because 2-10 could not find a network provider. And then, they finally told me that I would have to find a provider and that they would eventually reimburse me.

2-10 was part of the package for my home and I’ve been with them since March 2019. Submitting a claim was very fast and easy. I did it online. The rep called me back and told me exactly when the contractor would contact me. The contractor was very friendly, pleasant and informative. Since the repair, everything has been good so far. It was a very pleasant experience with 2-10.

The refrigerator wouldn’t make ice, and I called it in with 2-10. The contractor came and fixed it. He was great.

Dealing with 2-10's representative when submitting a claim for my AC unit was a huge pain. They sent out the AC person, but then it was an electrical issue. Getting the electrician out was really difficult because they assigned the issue to someone who couldn't be out for days. When it's 95 degrees, you want your AC fixed. I couldn’t get 2-10 to call around to see if someone could be here sooner, so I asked them to give me a list of people to be here sooner. They said they didn't have a list but it turned out that they did. So, called and went up to the management and finally got the list. Then, I went through the trouble of calling all the places and when I called 2-10 back and told them that this person can be out tomorrow, they said, "Well, we don't have a list. We don't know if they actually work with us or not, and we can't do anything." I had to call five times to get it taken care of. It was completely ridiculous.

The contractor that 2-10 sent was very good. He was very direct about not trying to upsell but just telling us what the problem was and what he could do about it. He had to order the parts. So, he ordered the part, and a week later, it came in and he came and fixed it. I've had excellent service from the service professional. 2-10 has not always been the best though. Their customer service people are lacking in good skills. And also, the price goes up every year and they never explain why. And so, when I've called to find out, everybody says they don’t know anything or when I've called about other non-service related issues, nobody knows anything. So, that makes it difficult.

My realtor recommends 2-10 to everybody. My property has been protected with 2-10 since November of last year. Submitting a claim was good. It was quick and easy. I submitted a claim over the phone, and the reps were very helpful. It was kind of an emergency situation, so I needed somebody to come out that day. They listened to what was going on, and the rep did everything she could, and they were able to get somebody out that day. The contractor was great. We had our plumbing backed up, and it was coming out of our main level shower. And so, he had to put the big roto-rooter snake in the drain and go all the way to where it’s connected to the street, and then he had to take out the whole toilet. So, it was kind of a big deal, but he did great. It was very easy to work with 2-10 and to get my needs met. They did everything that they could to help me in my time of need.

2-10 Home Buyers Warranty came with the house when I bought it. My Realtor is about 60 years old and she's set in her ways. They were like, “You're buying a house, this is the warranty. It's $500.” And with the mortgage, I said okay with it. I submit claims over the internet. The website is okay to navigate but on mobile, it's a little wonky. Sometimes, a click doesn't always elicit a response and I have to make sure I click again. Then, the contractor comes out and I pay for the deductible. None of us know what could go wrong with our house when we buy it and 2-10 is taking care of business, so I'm happy.

Submitting a claim was easy and nice except I can never, ever find their phone number. Sometimes, I like talking to somebody and I don’t like doing it online. Still, the representatives I've talked to had been great. I had a 2-10 home warranty for almost 10 years and in those years, I’ve only had an issue with one contractor. The gentleman came, diagnosed the problem, and put in what parts he needed. When he got the parts, he never came back and we never saw him again. Other than that, everything else has been great.

Everything is self-explanatory on the 2-10 Home Buyers Warranty website. When our garbage disposal was leaking at the bottom right where the reset button was, we just filed the claim online with 2-10 and they sent somebody out. And he said it has to be replaced. He then put the new one in and he was right out. It didn't take him too long. Everything is working fine. I'd recommend 2-10.

The very first time I filed a claim with 2-10, I had a bad water heater and it took them forever to get somebody out here, but they finally got somebody out here and got the issue taken care of. Since then, I’ve had really good experiences. I’ve had a plumber come out a couple of times and he hasn’t gotten the issue fixed. I was afraid what kind of expense it was gonna be so I called 2-10 and they contacted the plumber. He’s been out and it turned out it wasn’t a big thing. It just cost me $70 and it was well-worth it. I would recommend 2-10 to other people.

Most of the time, submitting a claim with 2-10 Home Buyers Warranty has been good. But they gave us a big hassle on our refrigerator for a while. The refrigerator had so many problems. We kept submitting claims and then finally, the person they sent over said he didn't wanna work on it anymore. It's been worked on so many times. And he said that our warranty should just replace it. I told him if he can't fix it, he gotta tell them. So then, he told them that, and then his reasons for saying that he wasn't gonna fix it was it was a bad design. And 2-10 said they don't cover bad designs, so that makes my warranty for that refrigerator void. I had to fight through that, but we ultimately pushed through and they replaced it. We didn't renew this year because that left such a bad taste in my mouth.

2-10 is really good and it's working out fine for me. In fact, I'm planning to renew and keep staying with them. Submitting a claim was easy and fast. As soon as I call, they would call me back to come and see the problem that I had in less than 24 hours. Their reps and the service contractors were really nice. The contractors fixed the problem right away. They explained to me a lot of things about the issues with the air conditioning and told me everything they did. Overall, 2-10 is really good when it comes to fixing any problem. I'm a real estate agent, so I usually have all my clients get 2-10 and all my customers are very happy that they have them.

We bought a house two years ago and my Realtor bought us a home warranty. We've had the coverage with 2-10 for two years now. It was easier just to send them a check and hopefully, the coverage was still good. But we've had numerous problems with the people that they hire. One contractor was drunk, belligerent and not competent in any means. So I had problems with that. What we're going through right now is about our air conditioner. One of the units went down and they sent out the parts. Half the parts were right and half the parts were wrong. So we're still waiting. I don't know whose fault that is – 2-10's incompetence with the people that they choose or the people who order the parts. Either way, it's been months upon months of waiting for parts and trying to get something fixed.

I’ve had two claims with 2-10 Home Buyers Warranty. One time, I called. And then, the other time, I did it online. And it was easier to do it on the phone than it was online. There were more questions on their website that I didn’t know the answer to. I don’t know a lot about fixing things around the house and iIt was asking me questions that I really didn’t know how to answer.

The experience with 2-10 on my recent claim was great. The water heater basically blew the bottom out of it and they put a brand-new heater in. It was basically done the next day after I made the claim too. We were camping when it happened and it was a weekend. I called 2-10 and then on Monday morning, the guys came to replace it. Everything is working beautifully now. The contractors were extremely good. They were in and out in about two hours.

We were using a company but they turned out to not be very good, so we went with 2-10 and it worked out. Our experience submitting a claim is good, overall. They wouldn’t cover our AC unit though. So our AC unit wasn’t working, but it was also not working prior to buying the house. So it was like a little bit of a mix-up there. But we have filed other things, like our dishwasher, and that went pretty well.

When I first purchased my house, I asked the sellers to get me a warranty and 2-10 was the one that they used. I first had it five years ago and then, I didn't have it for a while. I just recently got it again and recently, I had a water leak. I called 2-10, and they sent somebody out right away and that got taken care of. The other claim that I had was with my washing machine. It started making a crazy noise and I called 2-10 with regards to it. The contractor came out and looked at it but the claim got denied because the person that I spoke to said it wasn't possible that something just happened to my washing machine in such a short period of time that I reinstated the insurance. She thought this was a preexisting thing because it clearly wasn't possible for something to break that quickly.

1st time homeowner here. I'm not one to complain much but 2-10 has pushed me. 1st visit AC goes out, I turn off the breaker and it comes back on. Then when they get here they tell me nothing is wrong, and freon is perfect level... $100. I know the AC can't just go out with NOTHING wrong, so I call a second opinion without 2-10. They tell me that freon is low, and that it has a switch that turns it off when an imbalance is present, the reason it worked is because I reset the switch when I flipped the breaker. Also, my unit is beyond its life and needing replacing outright as it is 16 yrs old. Who should I trust? No idea. 2nd visit, electrical outlets on a wall stop working. An elderly man is sent out to fix it, tells me he can't fix it (basically he's too old as it requires getting in the attic or crawlspace to run a new wire). Tells me I don't owe anything since he didn't fix it. 2-10 tells me I owe him $100 as it is in my contract. Despite nothing being fixed. Strike 2!

I’m a real estate agent and I know that getting a home warranty is a smart thing to do when you buy a home that’s been pre-owned. But with 2-10, it was hard to access my actual warranty information. It was hard to find out what we were covered for. We did finally figure it out. We found one of our documents that we got in the mail. We found out that we were covered for what needed to use it for. But when we submitted the claim online, we weren’t even really sure. We just knew we’d find out.

We had multiple issues and I filed claims with 2-10 Home Buyers Warranty. We had an issue with our garage fridge, and then also the kitchen fridge failed. The garage fridge had crapped out in February from a freezing perspective. They have tried to fix it 10 different times. They replaced different parts in there. They redid the seal. They could not do it. They replaced the fan, replaced the motor, but none of it corrected the issue. Finally, the contractor finally made the decision with 2-10 Home Buyers Warranty to salvage the unit. Whoever handled this at 2-10 didn't make any sense to me. I'm a business individual. The refrigerator was 31 years old. They should have salvaged it from the jump. With that being said, they decided they wanted to repair it and it probably cost them four times the amount trying to fix this thing and then salvaging it. It was silly.

We had a year of 2-10 coverage provided by the seller of our home and I had it renewed. My experience has been really good and I'm quite satisfied. They’ve fulfilled their responsibilities very well. And it's very easy to file claims. I call them and they’ve been prompt. When the top rack of my dishwasher fell out, my handyman told me that it would be to my advantage to call 2-10. When 2-10 sent out their person, they checked the bottom rack and said that it was also about to fall out. They said it would be better to replace the racks, and I was pleased that they did that. The people who came out were very nice, knowledgeable and they kept me in the loop.

My experience with 2-10 is hit or miss. Sometimes, the contractor who was assigned does a great job. Last year, one of my air conditioners was not functioning properly and a contractor was sent to do the job. This person came, diagnosed what the problem was and actually fixed it. However, it turned out that the diagnosis was not correct. I called back and the person came again. It was the same person who did something that did not work. So, I called back 2-10 and told them that I did not want this company to come and fix it.

We made a claim online through 2-10 Home Buyers Warranty when we had the year with our Realtor and it went well. The gave me an expectation on time which came in via the automated email. Then, I got a call from a company that 2-10 has contracted out and they came do the job, and I paid. It was easy. They were all polite and easy to deal with. They all knew what they were doing. All the jobs were done crazy fast. They did everything they were supposed to do and they went about their way. I've had no repeats. 2-10 is the way to go. I have already recommended a couple of people.

2-10's claim process is not easy. I'm not gonna pay $100 every time somebody comes out to service something that's already completely broken instead of them replacing the stuff. I had a claim for the garage door opener. I called 2-10 first, paid $100 service fee and the service guy got here and said, "Look, this thing is old as junk. It's just gonna have me come out in here every other week, have you pay 100 bucks, when you could just put in a new one." And he did. So, then I paid double. 2-10 wasn't gonna pay to replace the garage door opener. And they also weren't gonna pay to replace the pool pump until I've had to call my real estate guy and have him talk to somebody in charge there. So, I wouldn't recommend them.

I had heard of 2-10 Home Buyers Warranty before when my dad bought his, so it was the first one that came to mind when we were buying our townhouse. The warranty has come in very handy because I've used it three times now. We've had an air conditioning issue, a garage issue, and a water heater issue. Submitting a claim has been easy. Their reps were all good and the quality of work that was performed was good.

When we purchased our home, the house was sold with a 2-10 policy. But we’re leaving 2-10. We’re gonna go to another thing because it’s been a poor overall experience. It’s easy to submit the claim. The problem is the following through with it. There have been times when we’ve called and one time they submitted our claim to a plumber who didn’t even service our area, and we didn’t know for days.

I've had 2-10 for 17 years and just on the last year, I've been submitting my claims online. Their website is good. The only thing is it’s becoming more difficult to speak to somebody which I don’t like. I have no problem entering it on the website. But it seems they wanna push it that way but it’s getting a little more difficult to speak to somebody that can answer your questions. I'm satisfied with the warranty coverage but some of their customer service people either don’t know or they choose not to tell you that when you do the warranty stuff, 2-10 wants to order the parts.

I called 2-10 to submit a claim for electrical wiring and it took about a day for the contractor to come out. Everything was great with him. He was a real professional and everything was real clear.

My water heater was leaking very badly and I had no water at all. I called 2-10 and they sent the guys out. The techs said I needed a new one and it got replaced. I usually pay just $100 but this time, the plumbing company charged me some extra fees that didn't really have anything to do with the water heater. They charged me a filing fee to have it inspected and they charged me more because I had an expansion thing on the top which was kinda silly 'cause they didn't even change that out. This wishy-washy experience wasn't because of 2-10 though. I'm very happy with them and I'm very pleased with my experience. In fact, I renewed my policy for another year.

2-10 is a home warranty company that works. I've been with them for about 34 years and have had very good experience. They’ve always stayed. They’ve always taken care of any repairs that needed to be done. They had replaced two dishwashers for me, and now they’ve just replaced a built-in oven that quit working. They have service people come right out and fix the problem, and they do everything right.

I filed claims for my garbage disposal and the stove with 2-10 Home Buyers. They sent two different contractors that did a quick and great job. Even though it was two different specialties, one was a plumber and the other the appliance guy, they only charged me one deductible. They fixed it the same day they came out. It has been taken care of really well and the appliances are still working good.

We had a dryer issue. I submitted a claim over the phone to 2-10. The first contractor looked into the stuff and he never came back. But when I filed a complaint about it, a second contractor came and then he was all right. He said that there was some dirt inside, like something stuck inside and he cleaned it up. And by the time they fixed it, it was like over a month after they checked it. So, more than a month we had no dryer. The problem was that the clothes are not getting dry. And later on, when he changed it and cleaned up and all those things, it's a little better. Everything is okay. I'm satisfied.

I bought my house in October, so since then I've been protected by 2-10. Submitting a claim with them was easy enough. I just call in. I was having issues with a gas water heater and tankless water heater combined. It was leaking and not turning on as well. I called 2-10 and put my information. And they had one company call me, but they didn’t do tankless water heater, so another guy called me. And then, someone came out and said the electronics were shot in it because of the tankless water heater. And it had a backup like a big water heater as well. And then, I don’t think the people really knew how to repair it as well, so they wrote me a check. I had my guys come out, and they ripped a lot of things out and put a new water heater in.

I filed a claim for my garbage disposal and it was pretty easy to do. 2-10 sent out the contractor and he did the job. He made very clear what caused the issue and the resolution that was needed. The dishwasher is doing fine ever since the repair.

Our refrigerator wasn’t giving us cold water or ice so I submitted a claim to 2-10 Home Buyers Warranty on the phone. The rep did okay and the tech who came out was very nice, very mannerly and very professional. We have to defrost our refrigerator, and since we don’t have an extra refrigerator, we were trying to empty out our refrigerator because we did have quite a bit of stuff in it. And that’s what we’re waiting on now. We are making sure the refrigerator is cleaned out and be able to defrost the back of the refrigerator. He wants to see the lines in the refrigerator for the water and the ice that he’s gonna work on. We'll just call him when we are ready. Nonetheless, I would recommend 2-10.

When we purchased our house, the previous homeowners had the warranty through 2-10. They’ve been very good when dealing with them and with covering the things that I needed to have covered so I continued to renew with them. I never had anything other than a perfect experience with any representative that I spoke to. Then when submitting a claim, I started doing it over the phone, but then I ended up just doing it online. Their website's really user-friendly.

I had a claim for a water heater issue and 2-10 Home Buyers Warranty repaired everything. I had them a few years back from purchasing my home to cover repairs like that. Their website was easy to use when I filed it online. They told me when to expect the contractors to come. And the last company they sent out was great.

I usually work with 2-10 on anything that goes on with the breakdown around the house and their claims process was pretty streamlined. Plus, the reps were helpful and knowledgeable on detailing whatever was involved with what I was trying to get fixed. Usually, the contractor comes the next day. If I call on a weekend or in the evening, I will not get a contact until the following day, but I might see the individual the same day that they contacted me.

2-10 was very prompt when I submitted a claim. Unfortunately, the vendor they sent me was horrible. The pilot light of my hot water heater kept going out. The tech came, cleaned some rust, and figured that it would be better. He didn’t even wait around to see. It was not even a half hour after he left that the pilot light went out. So then, they sent someone again over. It was different person from the same company, and he started it right up. I was trying to explain to him that it starts up, but it doesn’t stay lit. But he left again and said, "If you have a problem, please call us and we'll come back.” So, I did. They sent the same guy who came the first time, and this time, he changed the thermal coupler, and it was fine. But I smelt really strong gas. And he kept telling me that was gonna fade away. I had the garage door open all night because it was so bad. I called York Gas Company and they came and turned the gas off to the whole house.

Whenever we needed service, 2-10 provided it. And their contractors seem to know what they were doing. Recently, we filed a claim because we had a water leak in our refrigerator and 2-10 gave us a point of contact for the contractors to come. The people then came and replaced the hose. Two days later, there was another water leak, but the original contractor didn’t have available time to return. So, I called in and new folks came to the house. The guy saw that the hose was damaged and he said he was gonna order again. So now, I’m waiting for them to call me back when the part comes in so they can come and install it.

There are some issues that 2-10 is not covering and submitting a claim with them is a pain in the butt. Sometimes they don't have contractors and I have to find one myself. The last time, it took me 3 months to find out anything about my roof and 2-10 said that they were not gonna cover it anyway. When the pump went out on my swimming pool, the contractor was able to fix it but he told me that 2-10 is the worst warranty company that he's dealing with out of all of them.

I was really upset when I called 2-10 because their rep was giving me stories. The guy was saying that he didn't know me and he didn't recognize my claim. I haven’t gotten all of the money due yet, but finally, I think things worked out. I got to the actual consumer people, and the rep was really good. She called me and took care of it. I was really upset but she had patience with me. Now, we’ve gotten most of the checks already, and there’s still one more coming. So, I appreciate all that. I was just a little upset also that the technician who came out for my washer and dryer didn’t get the information to 2-10 in time like he was supposed to. All he did was come out and say that it can not be fixed. But he was a nice man.

We've had 2-10 for 10 years and we've been extremely happy with them. We've had our home for 10 to 15 years so things started breaking down and 2-10 has been very good at helping us get everything fixed. I'm impressed with the process of just getting online and telling them what's wrong. They're good about getting back with me and making the appointments. All of their contractors have been good except one. 2-10 pushed me over to a new contractor to take care of it and then it was fine.

Before I bought my house, the seller was under an obligation to get a home warranty and he chose 2-10 Home Buyers Warranty. We’ve had it since February 22nd and usually, I would go online when submitting a claim. The website wasn’t difficult and I was told that the contractor would get in contact with me. I didn't have a problem with the first claim I put in. They were prompt and quick. I loved it. The deductible was $100 and I had no problem with it. So, that was great. In my last claim, somebody dropped the ball. After the contractor initially came out, there was some confusion. 2-10 called me back and said that it was gonna cost this much and I said okay. 2-10 said they would order the hot water heater and then, I didn't hear anything for a week.

2-10 is definitely helpful. For my first experience, I filed a claim for the same thing which is the water heater. I guess they had my information wrong because I never got a call from the contractor. So, I canceled it ‘cause it started working again. Now, it broke, and I had a really good experience ‘cause I actually ended up filing everything online instead of over the phone, so it’s a lot quicker. It's also super easy and they got back to me in about 20 minutes once I submitted the claim. I like the online service a lot better than the call in one. I had an issue when I filed my claim ‘cause I guess where I live, there are no contractors with 2-10 so I had to find my own. But it was pretty easy. I got a contractor to come fix my water heater, called 2-10 and let everything go from there. I've had 2-10 for about 2 years now and everybody that I talk to through customer service is really cool and really easy to work with.

I called 2-10 for some issues with our swimming pool and the pool equipment. Then the rep told me it would be just one fee for $75 and the tech can look at both problems. When the technician came, I asked him 'cause he does pool equipment too. He has been here repeatedly and he has been wonderful. We also had an issue with the AC's fan motor and he fixed that. The AC has been working great since.

My family recently bought our first home. We researched and called around to different warranty companies. We chose 2-10 Home Warranty because they appeared to have the best HVAC coverage. Our home has an older unit. We were told by the warranty company that if the unit was older than 10 years old they would replace it automatically if it stopped working. Turns out that was a complete lie. Our unit stopped working so we turned in a claim. We were told we would be contacted within 24hrs which did not happen. We had to call them multiple times. Took them over a week to get someone out. Then another few days before we heard anything else. Now they refuse to cover anything. This is a very dishonest company and I highly recommend not buying this warranty. It is a complete waste of money. We are highly disappointed in this company.

Do not do business with 2-10 Home Buyers Warranty. They were very slow to respond to my request when my AC went out. I was assigned several contractors and here I am 2 months later still with no AC. Some came out, some did not, and some took forever to diagnose. I have children, including an infant in my home and they do not care that it is almost 100 degrees in my home. I can't even sleep at night due to having to watch my children in the heat. We got two window AC units to help but this is a hot summer and they aren't helping much. I was "escalated" to the "escalation team" after leaving a comment on their page. They called me for almost a week to tell me they hadn't received a diagnosis from the company. They finally got the diagnosis and they told me it was not covered under warranty to fix the AC even though I have the HVAC plus and Enhanced HVAC as additional options.

2-10 is a wonderful company. I’ve always heard good things about them. The representative that we have through Berkshire, Sheryll, was above and beyond. I had a question regarding my issue, and when I spoke with her, she was able to get it taken care of. She did a wonderful job. The contractor was okay. They worked, but you can tell the difference of somebody that comes and enjoy their job or if they’re coming just to collect the paycheck.

I had a leak in my water heater. I called 2-10 Home Warranty and my interactions with their reps were good. I was very satisfied with them. They assigned a company to come out and look at the water heater, which they replaced, and my interactions with the contractor were fine. I also had an issue with another appliance but 2-10 wouldn’t help me with it because I called somebody else before we knew what the chain of command was. Other than that, everything is going great.

My coverage with 2-10 is going on three years now and the whole process for my most recent claim took about three hours because we had to go pick up the hot water heater. My hot water heater had started leaking and gone out. I called at about 8:00 and they returned my call around quarter after 8:00. 4 Fathers Plumbing was the outfit that came out and replaced the water heater, and I would recommend them. They did an excellent job and were very nice.

The dishwasher was leaking water, and we had to do without water in the whole house for many, many days. Even though 2-10 told me they were calling an emergency, nobody came for three and a half days. When they finally got somebody out here, it was diagnosed that it was just blown. There were too many things wrong. But the contractor was great, and he immediately called in to 2-10. But 2-10 dragged it out through about a three-week period. They kept saying they hadn’t got the paperwork from the contractor. And then, they said it was going for a review. We finally got a plumber, at our expense out here, to get a shut-off valve so we could turn our water back on. We couldn’t keep living without any water.

I bought my house on May 15th and I got 2-10 Home Buyers Warranty. I've submitted a claim and it’s been absolutely horrible. The first claim was a leak in the wall, and the person they sent over cut holes in the walls on both sides of the walls. Then, 2-10 decided it wasn’t covered because it must've been leaking when I bought the house. They eventually came around and said they'd covered it, so they reimbursed me everything I had to pay out of pocket.

I've had 2-10 as my warranty for 15 years and the claim experiences have been very good. The only problem we had every once in a while was when we called in a problem, and they gave us a person or a company in Orlando, and they didn't come over where we were. And then, we have to call in much around, getting back and forth between them to do it. Some of the companies that 2-10 uses came over no problem, but some of them didn't. Whoever it is that calls up a company and gives them a job, they should ask them if they actually went over to that place. Also one time we had to wait because they were getting a part from China. But we're satisfied.

Submitting my claim for a water heater with 2-10 Home Buyers Warranty was slow and they didn’t cover much. I expected it to have better coverage. I talked to somebody on the phone when I did my claim and that person was fine. The contractor was great. He was fast and he was nice. The water heater was leaking and broken. He came out within a couple of days. He couldn’t do anything for it because it was broken. So he suggested that I replace it.

I've had coverage with 2-10 since 2017 and I'm happy with their claims process. The reps were very helpful. Recently, the contractor came out for the vent piping issues within 2 days. He was professional. It took a week to do the repair because it was a pretty big job and they did explain everything.

I had a plumbing leak and called 2-10. They had someone dispatched to come fix it. They had to go through the ceiling but without having the ceiling touched up, but I haven't heard from them. Other than that, the 2-10 reps were very nice and helpful.

When I bought my home, I was told about 2-10 Home Buyers Warranty and they looked like they provided the services that I would be most interested in. It's a little different than the homeowner's insurance which was why I chose them and it sounded like it would be easier to work with. Submitting a claim is easy but the hold time is always excruciatingly long. They have no call back system like most companies that says you can leave your phone number and they'll call you back when it's your turn in queue. When you talk to an agent, that takes less time than the hold time.

The house we bought is on the older side. It was built in ’73 and we felt it might have some problems. 2-10 was mentioned as an option by the Realtor and at first, we said no but then we decided it was a good idea. One thing that I wish though is that you could find your own contractors. We’ve had good luck with some and not so good luck with the others. My husband would file claims online but I prefer doing it on the phone. One time that I did it, it was all automated. We had another appliance that was having some difficulty and 2-10 sent us back to the same contractor that we had not been happy with at all before. That contractor did not work out at all. We were also told that once the claim was handed to the contractor, it was between us. But we couldn’t get hold of the people who had come in to make it right and the appliance was never fixed. We just went out and bought a new one.

2-10 wouldn’t take my claim online and I don't know why. But I filed it over the phone and that was easy to do. The icemaker was stuck in the water mode. You couldn’t get to the ice or anything else. It wasn’t frozen. Then it couldn’t turn on the light as well. The contractor came out within a couple of days but then they had to order the part so it took a couple of weeks before it was repaired. Everything is back to normal now though.

We got the 2-10 Home Buyers Warranty for closing on the house. It was part of our deal and we’ve had it since November. I always have no problems getting 2-10 to schedule someone to come out. However, they work with but one particular company as far as plumbing goes and it’s a terrible company. We have a warranty so that we don't have to pay out of pocket except for the deductible and I've always been told that I could hire someone outside. However, I have to pay them and then get reimbursed, which is what I've done this last time. It was an issue that needed to be dealt with because the original plumbing company did not do their job. 2-10 has had the contractor out a few times and there was only one time that they came out and did something that actually worked after they were done but in my mind, that contractor did not finish their job. The contractors were lazy and didn't do what they were supposed to do.

2-10 Home Buyers Warranty has been working out well. Submitting claims is easy. It's basically just calling. Their reps are all helpful and friendly. They set the service up for us and we wait. The contractors have been good and know what they’re doing. And they always let us know about the $100 deductible and always give us a receipt.

I had a claim for electrical and I called 2-10 Home Buyers Warranty. It took a couple of days to have someone out. The contractor was great and he was professional. He did a good job and fixed the problem. It was a simple fix. 2-10 is good, but they could do a lot of things better.

Our water pressure regulator was bad and it happened two days after we moved in. The pipes started banging in the middle of the night. I got a technician out here. He told 2-10 that it was a previous problem so 2-10 wasn't gonna cover it. I had to call back and tell 2-10 that our home inspector and none of it was mentioned in any documentation that we had. I ended up fixing it for us. But I had to pay the $100 service charge. Also, though the contractor was professional, he didn't seem like he wanted to help. Now, the regulator is leaking which we noticed a few days ago. And it's in the ceiling so now we have a spot on my ceiling. I have since put in a service request for it.

2-10 Home Warranty has great customer service. They respond very quick and prompt. I had an electrical problem which was resolved immediately. On the first visit from the electrician, it was resolved. The secondary claim was for a water heater problem which was resolved by the first plumber that came by. He found the issue, called it in and got it resolved the following week. They are excellent.

2-10 is definitely in business to make money, not to help people. That's why before they sell this program, they check things out to make sure that hopefully the stuff is in good working order and that they won't get any calls within a year. This house that I bought has two units for the heat pumps. One is a newer unit and that broke down. People have been out here probably 10 times to work on it. They told me they wouldn't fix it because it runs. I had a $385 heating bill last winter because I had it running on emergency heat. Then recently, they put back in the Freon that the last guy had let out. It was another company.

I've had 2-10 for 3 years and my realtor chose them when I told her that I would like a home warranty with my house when I bought it. I didn't know what was available here as I’m not from the northwest, and I've had a bad taste in my mouth about home warranties because my house in California was a joke. I paid for it for 7 years and I didn't know why I was paying them all the money, but they wouldn’t even change out my dishwasher. I never had any faith in home warranties, but 2-10 is amazing. I submitted claims and they were both awesome experiences. For the first claim, I was a little exasperated because I couldn't seem to do it online. I was told that was what I should do and it was really hard to do. But now, I have it figured out. The contractors were amazing and I always end up getting those ones. The guy who did my water heater was a little iffy, but he was okay. I really like AM/PM.

Submitting a claim to 2-10 was nice and easy. I've had no problems. I've also had very good experience with the contractors that they've sent.

I've had 2-10 since April and it has been terrible. It’s been a fight to get anything from the very get-go. Right now, I was promised a check for my HVAC system on Wednesday. This is Friday and I still haven’t gotten it. I’m supposed to have the best policy that they sell and out of 3,800, they’re paying 1,700. And it took almost two weeks to get a hot water heater that had split open. I also talked to so many people and everybody I talked to wanted to know the whole history. One day, I spent eight hours on the phone trying to get something done. It’s just been a nightmare. The reps were very courteous. But they just don’t do what they say they’re gonna do.

I've had three or four claims with 2-10 and their claims process is simple. I just give them my policy number, tell them what's going on, and then they take a record of it. They review my coverage and once they determine that the issue should be covered, they let me know that a contractor will be in touch within the next business day. The contractors have always called me back the same day or next day, and they were usually out to address it within the next day or two from that call. The quality of 2-10's contractors is much better than that of the ones sent out by the home warranty company I had on my last home. My most recent claim was for a leaking pool pump, and 2-10 took great care of it. It was a very easy process. The contractor they hired was great.

Our realtor thought that any new homeowner needed a home warranty. She uses 2-10 for most of her clients. For the most part, doing a claim has been easy. There were some issues like on our first claim that we had with our dishwasher. We had four different people come out, and then they installed, and then it wasn’t installed right. It wasn’t level and we had water leaking. And that one took a little while because they had to order a part. So, it was a frustrating process, but I don’t think that’s anything 2-10 could control. And the contractors were nice people. They were always courteous. They were maybe not as experienced as they probably should have been. They didn’t have enough training.

I'm a realtor and I’ve been recommending 2-10 to a lot to my buyers. They’ve been good, minus the AC issues. When there’s an emergency for AC, the response time is terrible. I’ve had a situation on one of our properties where there is a baby. And they were telling me, “Two or three days.” I had to fix it myself and there was no refund or anything like that. And then, also, in another property, I renewed it and they renewed the wrong policy. I had a water heater break, and I had to pay so much out of my pocket. But the good part is they rectified it. They went back and corrected it after sending the sheets for reimbursement. I sometimes file the claim online. And when I’m not getting my way, then I call them, when I’m having issues. The process have been very easy. 2-10 has been good compared to other ones. They’ve been good, except for the few knickknacks that I’ve had that they haven’t resolved.

I submit claims with 2-10 through their website and it's very easy to access. It's a very quick process. The contractors are also good. They respond within 24 to 48 hours and did their work. I've had very good coverage with everything so far. And I would definitely recommend them.

I submitted a claim over the phone to 2-10 Home Buyers Warranty for the refrigerator and everything went fine. I called on Friday afternoon and the contractor was there on Monday morning. He told me exactly what the problem was. Parts had to be ordered and since the repair, the refrigerator has been working like new.

When I was closing on the house, I realized for the first time that I was gonna get 2-10 Home Buyers Warranty. I’ve had it since May 21st, which was when I moved in and submitting a claim was a good experience. The contractor who came out via 2-10 didn't seem to be the most helpful and the attitude wasn’t brilliant but that doesn’t reflect on 2-10 at all. Everybody I spoke with at 2-10 was very helpful in trying to get a resolution to getting the well pump sorted out. There were issues with us trying to resolve the claim because initially, the claim was denied and then had to go a step further, so it had to be looked into again. I didn’t think 2-10 was willing to pay out so, another contractor actually fitted the well pump, and that wasn’t the contractor that initially came out to do the inspection. 2-10 did pay out and I got sent a check for the amount to compensate myself rather than doing the work through the contractor that 2-10 tried to provide.

I've had a great experience with 2-10. The warranty came with the house when I bought it. I just extended it and now, I've had it for 10 years. I submit a claim through calling and my experience with the claims rep is good. When the sink was clogged in my rental, the contractor snaked it. I usually don’t have a problem with the contractors and the quality of the work they perform is good.

2-10 Home Buyers Warranty's reps and their online process were fine. The guys that came for the water heater were great, really nice, and very helpful as well. But I didn't sign up for 2-10 again because every time something happens on a weekend, it takes three or four days before somebody ever comes. That's too long when my air is out and it's 100 degrees outside my house. Plus, I had to wait almost a week when the water heater was out.

When I bought my house, we got the home warranty as a part of the close. We had to use it in the first year so we renewed it for the second year just in case. Most recently, we had some water stains on our ceiling that ran underneath the bathroom. So we had a plumber come out and it ended up being the overflow for the tub. But 2-10 wasn't able to get a contractor out to our home. They told us to get somebody and that they would cover the cost. But the cost to fix it was more than what was covered by 2-10. They basically sent us the check for $400 and that was that. We ended up having to pay $180 out of our pocket. $100 was for the 100 bucks then $80 was the net.

I've had coverage with 2-10 for four years now and overall, I’m satisfied. My most recent claim was with the water heating system and my interaction with the claims people over the phone was fine but the process wasn’t very smooth for me. There were out of pocket charges beyond the service claim because the plumbing company said they needed to do some things to bring my system up to code.

We purchased a house, and 2-10 was the warranty that came with it. I’ve had them for a year and they’re always awesome. My recent claim with them was great. The refrigerator wouldn't dispense water anymore, so they replaced the circuit board. The contractor was super friendly. He even showed me where the circuit board went and walked me through it. After the repair, the fridge continued to work as expected. So, it's working well.

I would recommend 2-10. I've been with them for six years and going through their claims process has been fine. I do this over the phone. Contractors usually come out within 24 hours. The last time, it was a holiday so that made the time a little bit longer. But even then, they called us first thing in the morning. Most recently I had some plumbing issue. My bathroom area was stopped up. That was last week. The contractor was very good. They were prompt and courteous. They made sure everything was repaired. They explained everything like what they were gonna have to do. They first came out to see what the problem was and once they got their okay back from 2-10, they were right out. Everything worked out fine. The heater has been great since then.

My experience with 2-10 Home Buyers Warranty is all good so far. In fact, my most recent claim with them was a busted water heater and it's now working out fine. Submitting a claim to them was easy and simple. We called them up and said, "Hey, we have a problem with a busted water heater." They said, "Okay, we'll schedule somebody." However, the company had 57 water heaters break that same day we called them so it took them a while to get back to us, we waited about a week. Their contractor came in and checked it out and said, "Yup, that's busted." He pulled out the other water heater. Once he got the okay, he replaced it and then he replaced everything, set it up and made sure it worked and was done.

2-10 Home Buyers Warranty is a company that my real estate company is affiliated with. So, 2-10 is the go-to company for a service warranty work. I submit my claims electronically. I do it on the toll-free number, call it in, and then they go ahead and write it up, and then send me a copy on my email. I've had two service calls and they have been positive experiences. The contractors were professional and attentive. The quality of work that they did was very good. I’d recommend 2-10.

I've had 2-10 as my warranty going on three years and the customer service has been kind of difficult, but the rest of it has been pretty good once you get the right people on there. It’s a hit or miss on who you speak to. I've filed a claim over the phone because it’s the only way they move. The contractor for my water heater came out the following day and were very professional. But then, a couple of days later, we noticed that we had water leaking again, so they had to come back. And that was within maybe four days after installation, and they repaired it.

2-10 makes it a little difficult to get claims filed, but otherwise they do pretty well. I've been trying to get a refrigerator claim filed, but I don't know if that actually happened or not. The other ones that have been finished have been fine, though. Their contractors seem to be great. The only thing is there's not a lot of contractors in this area, so we have their out-of-network type of thing. Still, I'm planning on renewing our warranty and I would recommend them.

Recently, I called 2-10 Home Buyers Warranty to put in a request. The technician came and did a good job. But the claims process now is longer than what it used to be. They used to give me real good service and when I call, I could get a tech the next day. But now, to send us somebody, sometimes it takes a week or some time. They also gotta take pictures now. But other than that, my experience with them has been cool. I'm pretty satisfied with 2-10.

I've had a couple of different things repaired with 2-10. Recently, the icemaker was freezing up. It was giving us a lot of problems and it was getting progressively worse. Then, it was making some funny noises. I called it in and the contractor 2-10 sent was first-rate. We had one other problem with the dishwasher and the contractor had to come back out a couple of times 'cause the first fix didn't fix it. But everything's working fine now. It's been a good experience with 2-10 overall.

I don’t like the claims process at 2-10. It’s been hell and I’m in the process of suing the person that I bought this house from because I found out from another Realtor he did a lot of shady stuff. The house was falling apart. I have a machine hooked into my heart. I’m on life support. At night, when I go to sleep, and at daytime, I have batteries or I’ll be going to a short. The mold has went through the ceiling and holes have came down. He was supposed to fix something simple like the drywall board and he never did it. And this was what 2-10 was gonna come in for and they never fixed it.

We were having problems with our hot water tank and the first time I called 2-10 to set the claim, they advised that I was going to receive a call from the claims department after submitting the claim. But when I received the call, they told me that I had to find a plumber myself, pay out of pocket and send 2-10 the bill or the receipt of what I paid. I was like, “Oh, okay.” But the next day, I was like, “Wait, why am I going to have to look for a plumber myself?” So I called them back. I spoke to a different person and they advised me a totally different thing. The person said it was not true and that they did have their plumbers. So we moved on with the process.

We had a great experience with 2-10 Home Buyers Warranty. I filed a claim when my garbage disposal wasn't working. I did it all online so it was relatively easy. My wife was here when they came out the next day and she said that the guy was professional and nice.

I’ve been with 2-10 for 18 years and the claims experience has been okay. However, I keep having an issue and you have to go through the whole thing with every single representative. There isn’t a number you can call and a lot of times, the representative will just assign any contractor without looking at what the contractor does. It’s not training-based. So, I’ve had three different contractors come out and tell me they were not gonna do the work. 2-10 had somebody come out for my furnace. It took six months to get the furnace in because the guy wasn’t getting the right parts. He was contracting it out and I’ve already had three other contractors that have been to my house to fix what he did wrong. So, sometimes, 2-10’s contractors are not really checked out. They need to do a little bit more background check on their contractors.

There was a part in the refrigerator that went out and at first, I had an electrician come out to make sure the electrical power was okay. The electric company came out and the electrician that 2-10 sent out told me that something in the meter box burned out. So, the city electrician came out, replaced it and fixed it. Once we had the electrical power ready and the part in the refrigerator replaced, everything went back to normal. The refrigerator is working like new again. The contractor was very good and we appreciate 2-10 for sending him. 2-10 found the problem, eliminated all the guessing and told me what I needed to do. They took care of that. The maintenance guy and the electrician came, and they did their job and did their job good.

I could not in good faith ever recommend this company, I have had numerous home warranties in the past and this one is the worst. I opened my work order request online (that was a nice option) and the repair person showed up to look at my unit. Found the broken part and placed the order for the part right in front of us. That was the first week of June, here it is July 8th and we are still without AC.

Our washer was leaking. When the contractor came, he discovered that it was also leaking up at the faucet but he wouldn't touch it. He said I needed to contact the plumber. We had to put in another claim for the plumbing part where the washer hoses connect. He said that it was still part of the washer and the washer guy should have checked it before he left the house. It took 10 seconds for him to tighten the bolt. We were gonna try it but I was afraid something would happen and break and then I'd be flooded. It was 75 bucks for 10 seconds and I was not happy. The plumber said he would have only charged me $30. We had the same thing happen with the garbage disposal where it wouldn't run. The service guy came, put the wrench at the bottom and 10 seconds later, it was operating. Still, 2-10's claim process has been wonderful. I would recommend them.

We just bought our house in the fall, and we've had coverage with 2-10 since then. Their claim process was awful. It was the worst experience of my life. They sent a technician out to restore a dryer problem, and the guy didn’t hook the dryer back up and it caused mold in our entire house. Then we had a problem with our oven. They sent a technician out. He said it was unfixable. The 2-10 wouldn’t replace it. They had to send somebody else out. They sent another technician out. He replaced the part, and then we went to use it. The oven blew up. So, we had to go off on our own to buy ourselves a new oven because 2-10 wouldn’t replace it. They wouldn’t give us anything. They kept telling us that another technician needed to come out to look at the oven. I’ve said, “You sent two people my way. One gave us the answer we wanted. The second one almost set fire to my kitchen.” I never would recommend them to people nor will I ever use them again.

I've had 2-10 since 2011 when I first bought my townhouse. My Realtor told me that it’s nice to have an extra home warranty. Most recently, the refrigerator was barely keeping cool so I put a claim in with them on the 12th and the contractor didn’t contact me until the 15th. Before he even got to the house, it said work complete but the guy hasn’t even made it here yet. I called him and he said he didn’t get the work order. Then, he gave me his information. My property is a rental property, which he was aware of, so I forwarded the information along to the tenant and I also texted him the tenant's number and information but he never contacted the tenant. It was a lot of back-and-forths. He came out and the next morning, the refrigerator was shot. He was supposed to come back out the next day and he never showed. He said he submitted a work order for the part and he never came with the part.