2-10 Home Buyers Warranty Reviews

2-10 was the only one that was provided to us and it was recommended by our mortgage lender. As far as the experience, submitting a claim with them was always simple and straightforward. I submitted claims online and over the phone. The website on the computer is fine. But through mobile, it was more for an issue as it was harder to navigate using a cellphone. But other than that, everybody at 2-10 is fine. And usually, the timeframe that they give to expect a contractor to come out is two days. Having a warranty is helpful for the first couple of years, but I don’t think we need it as much now. Nevertheless, the experience with 2-10 has always been good.

I had 2-10 when I first purchased my house almost 10 years ago and then, I was cut-off a little then I got back on. I’ve had them since September. I've had a good experience with them in the beginning, thus I came back to get peace of mind but I wasn’t too happy this time. When my furnace went down, I was without a heater for about two months. Submitting the claim online was easy and the contractor that came out was good. He explained to my husband what was going on and what he was fixing, which my husband then explained to me. However, it was a back and forth thing and I had to do all the phone calls myself. I called the providers and I called 2-10, and they’d be back and forth doing all the job but it wasn’t simply in code. So, I wasn’t so happy having all that runaround.

We started with 2-10 in July even though I didn’t close on the house until August. I don’t like dealing with them. I had a toilet that was messed up and I also had problems with my heater. Each time, they told me there was no one in the network so I would have to go out of network and find my own people that 2-10 was going to reimburse. It defeated the purpose of having the warranty. I was new down here, so I talked to one of my neighbors and they told me about a company that was good for water problems. I called the guy up and he came out. I explained to him that I was covered under 2-10. He said that he won't do the stuff with them because they never pay. Then when I had the problem with the heater, I called the company again because 2-10 had no one in the area that could do it and they said the same thing. They said they had a bad experience with 2-10.

I have been covered by 2-10 for two years and while I have not had any problems, my pay continues to go up. I submit claims over the phone, and the claims reps I work with have been great. In addition, the contractors they sent out are friendly and they take care of the problem.

I’ve always had a problem with the people that 2-10 sends. We had an AC issue in September and the contractor that they gave us said that an electrician was needed. The electricians came out to the house but then they told us that it should be an HVAC person that needed to come. The HVAC person came in to do something and he didn’t let me know. He ordered the parts and it took them until December to come in. It’s not hot anymore to determine if the system is working and up to now, we don’t know if it’s gonna give us AC in the house. The guy didn’t test it. He just put the part in and left. Calling 2-10 was also a problem because no one wanted to transfer me to anyone. The supervisors would say this but then the contract person would say that they would change it to somebody else. The next thing we knew, it was the same person. There was a lot of going back and forth and it was a mess, so I lost hope. I’m dissatisfied.

The reps at 2-10 are friendly and professional, but I don’t find them knowledgeable enough about home things, like if I am saying something, they don’t know exactly what it is. They have to go back and check with somebody. Also, the technicians are very rude and have no interest to fix things. They just want to come back again and again. The first person came with another guy that was shadowing him, but as a professional person, he should have introduced that person. They don’t even understand why it's so important.

I've been with 2-10 for seven years now and my experience with them has been very good. They never fail on anything and if I have any problems in my house, they always send someone right away, within a day or two. I usually submit claims online, and then sometimes someone reaches out to me within an hour or usually within 24 hours. The contractor that came out recently was very good. They showed up on time and told me what the issue was, and they had the problem fixed.

My realtor got the 2-10 warranty for me as a moving gift when I bought my first house. I moved in 2015 and this will be my 4th year with 2-10. I’ve only ever had to submit one claim with them, but it was not very seamless. The claim was a few months ago and I did it online. The reps said their contractor would be calling me to get the issue done, but I never got a call from the contractor, so I had to call 2-10. They gave me the contractor’s personal cell and I called it and left a message, but I never got a response. 2-10 said to just keep calling the cell. There was nothing I could do about it if they didn’t call me back. And then, I let 2-10 know the issue I was having. However, they said it was not gonna be covered anyway. So, I ended up fixing the issue myself. I suggest to 2-10 that they make sure they have contractors that are gonna do the job.

I've had 2-10 for almost a year and it hasn’t been very pleasant. I’ve only submitted two service requests through the home warranty. The first one I submitted was back in July. The contractor come out and did an evaluation. They sent the information in. I got a phone call saying that only certain amount of the repair should be covered, and I would have to come out of pocket on some. It was a reasonable price so I thought sure but no one ever came out to fix the problem. Nobody ever corresponded with me.

I'm happy with 2-10. It's very easy to submit a claim. I do it online and I like the website. It’s very easy to maneuver and everything is in front of you. It’s a no-brainer. It takes 24 to 48 hours for a contractor to get dispatched and the contractors call with reminders. Then they show up on time, sometimes, even earlier. They’re very nice and I like them. The experience with 2-10 is great.

We have been covered by 2-10 Home Buyers Warranty for almost three and a half years. We used it a lot in the first year. It’s pretty easy to submit claims online, but there are definitely some small things that they could maintain. And it takes anywhere from 24 hours to a week for a contractor to come out and they have been good so far. I wouldn’t have had the warranty if it wasn't part of the deal when we bought the house. But I'm glad that we have it.

I have been with 2-10 Home Buyers Warranty for four years. Majority of the time, the techs they sent out have been good but there was one that didn’t seem to know what he was talking about. Other than that, I had a good experience submitting claims with them.

Coming up on a year now, my warranty through 2-10 came with my house when I purchased it. I've submitted a claim once and it worked out well. 2-10's website is user-friendly and the contractor who came out was excellent. The only issue was that it took a while to get him out here. Our heat went out during a cold time of the winter, and it was four days before the contractor was here. It wasn't his fault that he was four days out. It was like a one man's job, so I understand. It would be nice, though, if we are able to choose from a list of contractors. Nevertheless, the guy was very interactive. I told him I liked seeing what's going on so I watched him do the whole thing. Having the 2-10 warranty saved me money, considering that it only cost me 100 bucks when he came out.

For eight years now, I've been with 2-10 and whenever I have a claim, I file it over the phone. I like talking to a real, live, breathing person instead of a machine. When I don't have an issue, their reps are great. But when I do have one, they're polite but not really helpful. They should get it right the first time. They can ask questions if they don't understand and they can explain if they deny service. They can do a better job of explaining. The technicians that come to my home seem great. But the ones that come to my rental townhouse, which is in a different city, are sometimes good and sometimes aren't.

I filed a claim with 2-10 for a plumbing issue and the repair company contacted me the next day. However, that repair company was from Florida and their rep told me that it would be five days before they could come out here. The water was shut off then and so that was an inconvenience. I wish we could have used someone else.

Submitting a claim to 2-10 wasn’t very pleasant for us and there was a lack of clear communication in the claiming process. We had a bathroom leak that had our garage below and the roof was flooding underneath the bathroom. It was a same-day emergency, but 2-10 couldn't send anybody out within 24 hours. There wasn’t any contractors available. My husband spoke with the claims rep and asked for a list so that he could call more contractors and see who was actually available that day. The claims rep said that they didn’t have a list and that the system just auto generates a contractor that they think matches our needs.

I filed a claim on 12-31-2018 with your company for my dryer. BGH Electronics quickly came out to diagnose. A part was ordered by your company and delivered to them on 1-16-19. On 1-22-19, after still not hearing from them despite messages being left, I called your company back to request a new provider be dispatched to complete the repair. I was told that a new part would be sent to the new provider and was due to be delivered on either Friday 1-25-19 or Monday 1-28-19. I tracked the shipment and discovered today that it was delivered to Louisville, KY... I live in MD.

This warranty has been a total disappointment so far. I was on the phone all day (and I mean all day) yesterday and spoke with 7 different 2-10 representatives. Many of which contradicted one another, and few provided any assistance or progress. They denied my claim to repair my furnace, and I will quote them directly word for word, "Claim denied due to improper installation". Here is the word for word language in my Supreme executed contract under the Work Scope titled "Heating: Items covered: Improper installation/repair/modification". Their explanation of this line item is that coverage is only provided when a 2-10 contractor improperly installs/repairs/modifies your unit, but no coverage is provided when a previous (previous owners or previous to the agreement) contractor improperly installs/repairs/modifies the unit". However, nowhere in the contract does it state this.

I had a plumber from Coastal Mechanical come out to repair a plumbing problem as recommended by my 2-10 Home warranty company. The Coastal representative insisted on the deductible paid in cash at the initial inspection and gave me a receipt on a very unprofessional company letterhead. The gentleman arrived, tried to fix the issue at hand but said that the toilet would need to be replaced. He said he would call 2-10 to get authorization and contact me first thing Monday morning. Hours passed and no contact was made with me. I called for an update & got a message the phone number was not accepting calls and directed me to another number. Called the additional number and was prompted with the same message.

I've been with 2-10 Home Buyers Warranty for four months now and my experience with the company has been okay so far. I called to submit the claims and the interactions were fine for the most part. There was one problem where I didn't get clear information about what was or wasn't covered with plumbing. There was a smell that was intermittent but persistent and one representative told me it wasn't covered, while the next one told me it was. I wish the woman who was able to help me told me that smells weren't covered.

Stay away from this company at all cost! Water heater won't stop leaking. Told that I can't get 80 gal replacement because they only do 50 gal. Company is rude beyond compare. Buyer beware! Ohhhh yeah...even the contractor said they were shifty. Asked him to install 2 ea 40 gal heaters...he said they were nuts!

I've had 2-10 since I bought my current house in the beginning of May last year. I either call or submit claims online, and my most recent claim was for an electrical wiring on my HVAC unit. It was a pretty slack experience because it was something that was done to the house prior to us owning it and it wasn't covered by them. So, we ended up having to slip a thousand dollar bill along with the $400 we paid to have contractors through 2-10 come out and try to figure out what the problem was. Eventually, we were out $1,400 for the whole process. We've had a couple of other claims where the contractors came out a couple different times for smaller issues and those were mostly resolved. Still, we will not be going with 2-10 again.

I submitted a claim for my water heater and the contractor came out. They had to replace some piping and then all of a sudden, 2-10 was not covering that. I needed my water heater replaced and I didn’t really have a choice at that point. We had no hot water. So I spent more money than what I had initially assumed I would.

I have been dealing with a heat pump issue for 2 weeks. The 1st contractor they assigned was to the house 3x Air Now and roped my husband into paying contractor directly. Last I checked, that is credit card fraud. H2 called Air Now and made them refund my money. Shortly after that they hammered the card again and H210 said they were cutting me a check in which I still haven't seen. I told H2 that I never wanted that co. in my house again. Next day H2 dispatched another co. who could not find anything wrong with the unit but said that since Air Now diagnosed a coil condenser that they will order it. Well my unit is under manufacturer warranty and we were under the assumption that the warranty did not cover parts because the previous owner did not purchase the parts option. We called H2 back (still we are confused) and was told we could get it overturned.

Consistently rock-bottom customer service (even when I escalated my issues). The contractors they sent have been horrible! It started with an 'electrician' who looked about 16 years old, drove a beat up BMW filled with trash, no company shirt, logo, business cards... OR TOOLS! NO contractors they sent out were able to diagnose problems accurately on the 1st visit, and then the repairs have all been done incorrectly. Same with plumbing contractors. It's been a HUGE waste of our time, and of course, 2-10 doesn't want to pay claims. When YOU pay the $75 service fee, the payment YOU make REDUCES THE OVERALL BENEFIT 2-10 PAYS FOR THAT REPAIR - it's a racket!! Run away people - these guys are VERY bad news for consumers.

I called 2-10 Home Buyers when our garage door opener went out. Somebody came and said that it wasn't up to code. The previous owner ran an extension cord and didn't have a plug at the ceiling where the garage opener was and 2-10 wouldn't pay for it. I got that and I wasn't too upset. 2-10 replaced my pool pump when Hurricane Harvey hit and it wore out but it took awhile for them to get somebody out. They would put out the call but the person wouldn't call me. I called 2-10 and they put another one. Finally, after the fourth call, they got somebody out here, but I'm not sure that they would have been so nice about paying for it had they not screwed up in the first place and nobody had shown up for three times, so I have my doubts on a lot of things.

This company considers nothing as an emergency. 1) Our furnace broke down in the winter. It was not an emergency to them. 2) We have some issues with our electrical. It literally smells like burning wires. One of their contractors told us to call 2-10 and them that this is an emergency and we should not stay in the house. When I called them they said it was not an emergency. We will definitely not renew. Very disappointed.

Submitting a claim with 2-10 is easy. I've done it over the phone and online, depending on the issue and how easy it is, like if I’m driving. The online site is easy to use and the user interface is fine. But the companies that I’ve used, in general, have not been great. I put a claim in this week since I had flooding in my bathroom. My pipes are clogged so I can’t use any water. I can't take a shower or use the restroom. The company that 2-10 dispatched was going to be here on Wednesday but their truck broke down and there was no ability for them to give me the next appointment or the next person.

I want to know if 2-10 Home Appliance warranty company is doing any kind of background or drug check on the people they are sending to our house since they can't answer to my question. My refrigerator stopped working two weeks ago and I opened a ticket with 2-10 since I have warranty through them. They sent this tech to my house. He spent 2 minutes and left telling me that he fixed the issue but did not. When I called him later on the day, he told me that it needs a compressor and he will order one through 2-10. I followed up with 2-10.

My Realtor suggested 2-10 and that they were pretty good. I got the Supreme package as a gift from my Realtor. When I had a water heater go out, it was covered by 2-10. I submitted the claim online ad they were quick to email and set up the appointment. The water heater was replaced, but it wants to keep opening the T&P valve because it builds up too much pressure. We thought it was just a bad water heater. So the plumber just kept on coming out. It was a hassle getting a plumber to get it fixed, and then having to come back out and come back out again. They came out, looked at it, changed something, but it still leaked. We finally got the problem figured out, and the water heater needs some kind of pressure tank so that extra pressure that builds up has somewhere to go, other than just out that valve and onto the floor. But the tank isn’t covered under the warranty, so I’m waiting to pay out of pocket for it.

Their "contractors" are not supporting neither Kenmore nor Miele... This is a scam Company that won't do repairs, nor replacement of broken appliances. They drag time to make you say "Screw it. I need refrigerator, so I will better buying new one". My fridge is still not repaired after 30 days of going back and forth... Horrendous... I hope Federal Trade Commission will investigate them soon for their practices.

@210HBW is a fraud. They will find any reason to deny your claim. I purchased extra cov. for my pool. Pump & filter failed and need to be replaced. Because the technician noted the noise they responded and denied claim with "we dont cover replacement for noises". Claim not for noise-that is just a side effect of the pump needing to be replaced ASAP-Which both their contract AND mine noted. I will be taking further action on principle because they are obligated to replace my broken pump and filter. This was after they initially sent their contractor out who claimed the pump was too big and that is why system broke... That was not the case. Pump was confirmed to be the correct size by a real swimming pool professional. 2-10 will do or say anything they can to deny your claim even when they know it should be covered.

If I could give 2-10 Home Warranty a zero stars- matter of fact a negative million + on the stars I would! These warranties are a HUGE scam! Our Builder, Kerley Family Homes in Marietta, Georgia, puts in their contract when you purchase their homes that they offer this wonderful 2-10 home warranty that will protect you against breakdowns and structural repairs. They give you a false sense of thinking that if something goes wrong with your home you're covered. It is a big lie! We submitted a claim to 2-10 for our leaking retaining wall and they have done nothing for us.

A warranty is very valuable for properties. People fall into some difficulties and warranties take care of it without too much of an out of pocket expense from them. I've had coverage from 2-10 for a year now, and I haven’t had any bad experience yet. I’m trying them for the first time to see how it works, and if I don’t like them, I’ll go on to somebody else.

We purchased the "Standard" coverage warranty from 2-10 and ended up losing money to them in our first and only service request; and as a result, went for 3 weeks without any hot water in the middle of the winter during a snow storm. 2-10 and their service contractor monopolized our situation in order to make money rather than cover repair costs. In addition to unethical business practices, 2-10’s service contractor was unprofessional and provided terrible customer service. The contractor showed up late to appointments and did not communicate in a timely manner. 2-10 was also unwilling to reach a reasonable resolution and sought every way to make money in all outcomes.

Let me start by saying, I know home warranty companies need to be profitable. I don't believe I have unrealistic expectations of the benefits of having one - it should provide "peace of mind" and the best ones will come in clutch when you need them the most. My personal experience with 2-10 has not provided either of those for our household. My wife and I purchased a home that had all original appliances and systems, putting them at 18-19 years old. In our mind, there's no better reason to invest in a premium-tier home warranty, for fear that we would not be able to bear the financial burden of having to repair/replace all of them in the chance they all begin going out around the same time.

Of the 701 reviews of this company on this website (just this year), 325 are 1 star (just under half) - that should tell you all you need to know right there. However, allow me to contribute 1 more example of how this scam works. We paid a premium for warranty (insurance) of our home's plumbing, appliances, and HVAC system on the recommendation of our real estate broker (who gets a commission). The company then sets an out of pocket deductible that is just high enough that you never want to use the warranty, and that deductible is per incident, so if the same appliance requires multiple service calls, you pay multiple deductibles (we have paid 3 so far for the same appliance - for the same repair).

January 15, 2019. Our reason for cancelling the Contract is from something that has been galling me since last November of 2018. Last November of 2018, we submitted a claim to 2-10 Home Buyers Warranty (2-10) to have our washing machine repaired because it was not spinning and draining completely as designed. A 2-10 representative (rep) said he would submit the claim and would then follow up. He said it would take 24 hours to get authorization and that he would email me with the contractor information. He said the contractor would be calling me afterwards. A couple days had passed and still no email or a call from 2-10 or the contractor. I called and told the 2-10’s rep that I hadn’t heard from 2-10 or from a contractor. The rep told us we resided far out from their service area and it would take a little longer to find a service technician.

I had a dishwasher that wasn’t draining. I submitted one claim to 2-10 and the people who they sent never showed up. I tried reaching 2-10 but I kept getting the runaround so I quit calling. I ended up getting somebody from here and pay for it out of my own pocket. I asked 2-10 whether they would reimburse me and they said they didn’t deal with those people. If that’s gonna keep happening, I don’t really need the home warranty. I'm very dissatisfied.

I've had coverage with this company for a year and a half and my experience with them was horrible! I'd give them a one-half star if that was an option! It took 30-days before it was determined my plumbing problem was not even covered! A month of sending several unqualified plumbers who either could not figure out the problem or were diagnosing the problem incorrectly, not to mention the long and painful hold times when trying to follow-up on my claim.

My builder had 2-10 Home Buyers Warranty and then 2-10 called me when it ran out. I'd call them whenever I submit claims. The representatives that I spoke to set me up with people right away. The people who came out have been okay. I had a claim for the refrigerator where I was supposed to pay $75 and I wrote a check for $311, and 2-10 only sent me back $137. I'd give them a call about it. I'm glad I took 2-10. At first, we weren't gonna do it, but then I did. They got somebody right away when I called them up and they worked pretty fast on it. I recommend them.

They sent out three different contractors to repair leaking dishwasher. Each seen evidence of leakage. They will not replace or repair. Horrible company. Have pictures of it leaking. After 4 times with same problem still will not honor. Manager April promise to take care of problem. Would not even return my call... Realtor I purchase my home from said they will NEVER DO BUSINESS WITH them or ever use them again... BUYER BEWARE. HORRIBLE COMPANY.

I'm now on my second year with 2-10. The first year was purchased by people we bought the home from and then this year, we paid for ourselves. Submitting a claim has not been very well for me mainly because we were what they considered "out of network" which they should've addressed beforehand. We didn't have any sort of prep before that to inform us that there was an "out of network". So, anytime we submit a claim, we have to wait for no more than 48 hours for them to try to find somebody that can come and service our claim. The first time I submitted a claim was for an AC issue. After 96 hours of having no AC and not hearing from them, I called 2-10 back. That was when they told me we were out of network and that they were trying to find somebody. They told me that I could have the "out of network" contractor come out. So, I had two separate contractors come out and both contractors stated that I needed a whole new AC.

2-10 Home Buyers Warranty came with the house that we bought in October. So far, I've only submitted one claim which I did online a few weeks ago and the process was easy. We replaced our microwave and I just completed the thing to get a reimbursement check. When I haven't received the check, I called 2-10 to get an update and they told me they never received the copy of the receipt of purchase and that they couldn't do anything if they didn't have it. I got another copy of the receipt and I submitted it online, and we finally got our check the other day.

I have had mixed experiences with their normal appliance coverage, but their HVAC coverage has been nothing less than horrible. Months of delay, worthless contractors, and specious reasons for denials. I had 3 A/C systems under coverage. They repaired one system in non-matching pieces and refused to pay to rectify the mismatches and air leaks. On another system, they authorised the repairs, and then refused to pay the invoice because the initial diagnosing tech found a rat in the outside condenser and didn't remove it to check the wiring at that spot. The rat had nothing to do with the failure, it was the condenser that leaked, nothing to do with wiring. After four months just sitting on the claim, they used the rat as an excuse not to pay the invoice, even though they knew about the rat before they authorised the repairs! I really should sue them over that, but I don't want to waste my time in a lawsuit just to prove a point.

I called 2-10 to fix a leaking faucet, a week later contractor shows up, no parts, need to order them. New part, wrong one, told we will order another hose. Two weeks later, nothing. There is overnight, two day, and regular mail. This is a plumbing company, I think, no parts on hand, no way to order them a little faster. So here we are a month later, no fix. O ya, the hose was 18$ online, I paid 65$ deductible, for the worst service. Just FYI if you're thinking about buying from 2-10, I would look around and pick another.

The water heater went out so we called 2-10 Monday morning. A plumber came on Tuesday at 11 and confirmed the water heater was broke. We called 2-10 Tuesday afternoon and was told it would take 24-48 hours to get authorization. 48 hours later, Thursday, we called 2-10. The rep told us we had authorization but needed a purchase order. He would find out what happened. We asked to speak to a supervisor, but none was available. The rep assured us he would have a supervisor call us. 2 hours later we call 2-10 again. A different rep that is not able to help us. Again we ask to speak to a supervisor. The rep told us there was no need to talk to a supervisor, but we insisted. Surprise...no supervisor available.

My house had 2-10 home warranty on it when I bought it. I've had the coverage for 2 years now and it's very easy submitting a claim. I’ve done it both online and over the phone, and they’re both self-explanatory. The online site works well. The contractors who’ve come out have all been great too. Work was done on my heating and it was all very professional and good. I’m very happy with it so far. 2-10 Home Buyers Warranty is good and I’m gonna keep using it.

Had issue with washer. Called 2-10 and they sent service technician from Expert Appliance from the Louisville Kentucky area. No problem with the technician who said ball bearing was out and washer either needed to be repaired by installing another ball bearing or be replaced. 2-10 has given runaround on this by saying Expert Appliance said no major problem found, after technician said definitely was a problem. Was also told that this particular problem was not covered under warranty. 2-10 provides poor service, as well as poor customer service. Cannot be trusted at all. Worst possible rating for this company. Liars, cheaters.

I purchased the 2-10 Home Warranty when I purchased my new home. My faucet was leaking and a contractor was sent to replace the faucet. The contractor did not record the color or type of faucet I previously had and installed something completely different from what I had before in color and shape. I contacted the warranty to help me resolve the issue as the contractor was giving me the runaround in getting something at least the same color and the warranty company basically cited the broad language of their policy to say they couldn't help. I am very frustrated with 2-10’s lack of advocacy and assistance and likely will not renew my policy or recommend to others for their lack of assistance.

DO NOT under any circumstance use this warranty company. I needed a simple (simple) PVC drain line repaired. The contractor this company used come out, looked at the damage, took my money and told me he would come back in two weeks and repair the leaking pipe (absolutely no repairs were made). The company has since pushed back the repairs twice. 2-10 Home Warranty will not issue me a refund for the service fee and the issue still is there. Ultimately, I had to call a plumber to fix the piping. It was complete in 20 minutes. BUYERS BEWARE - Find another home warranty company.

2-10 was well-known compared to other companies. I'm right at a year with them and I'm up with my coverage with them sometime this month. I'm trying to find out whether or not renewing. I submitted a claim online and it worked very well. 2-10's website was very functional, very cool and easy because it was done quickly. I love the fact that I can go online in the middle of the night, and by next morning, I'm getting responses. But I called them back when I was off having the issues. 2-10’s setup seemed to be pretty good, but they need to screen their repair people better.

We called 2-10 warranty when your refrigerator stopped working out of nowhere. The customer service rep advised me that it may take up to 3 days to get someone out, since it was 12/23. This resulted in a whole lot of spoiled food, but we were patient. The contractor they sent out to us told us that our fridge had an electrical issue that was not covered, and that if we have him $100 ADDITIONAL dollars that he would take care of it (on top of the initial $100). We paid him, and what he did did not fix the issue.

We had to have our dishwasher, microwave and cooktop worked on through 2-10 and the technicians they sent were fantastic. They were very friendly and very knowledgeable. They had to come out and determine which parts they needed to order and then wait for it to come in. I hope I don’t have to use the warranty again, but I'm definitely willing to keep it on for sure.

After my hot water heater went out I called 2-10 on 12/31. They had a plumber come out and everything seemed to be going fine. Once the plumber came out it was determined I needed a new tank. Once it got scheduled for 1/7 it was already disappointing that it took so long. Then the contractor 2-10 uses did not arrive after I missed their call by 10 minutes and they forced me to reschedule. The contractor is a joke and 2-10 did nothing to help me, they even refused to let me speak to a customer service manager. This has been a horrible experience and I would recommend that anyone needing work forgo the warranty. OH I forgot to mention, there are about $600 in "uncovered parts" and the $100 service fee. Please do yourself a favor and get a better warranty through a company who cares about their customers.

Very annoyed they keep saying things were improperly installed so denied claims. We had a sump pump issue in our basement (triggering the fuse). We waited over a week for a plumber to come out (initial plumber kept rescheduling and didn’t show so we called to get another guy). After paying $100 for the plumber, he said a valve was missing so it was considered an improper install and the claim was denied. We paid over $700 to get a new one installed out of pocket because a major rainstorm was forecasted next day and we didn’t want to chance out basement flooding.

I did not hear from the plumber so after 48 hours I called and called and called. All I could get was voice mail and three times I left voicemails. He finally returned my call and said he would be out two or three days which was before Christmas. If not then, he said it would be after Christmas and he would call. It is now January 5 and I have not heard from the man. He indicated that he was 88 miles away and that 2-10 Home Buyers Warranty couldn't get anyone to work for them in my area. Frankly, the warranty is not worth the paper it is written on to me because if you can't get people out, you've simply made a gift when you paid the premium. I would love to get mine returned in full. Trying to get things worked on has been a big waste of my time.

The customer service at 2-10 is great. One of the people that I talked to was rude. But for the most part, they're nice. I don't typically have any problems with them. But the only thing I don't like is they don't put any sort of rush when I have kids in my house. One time, I went without heat and it was 50 something degrees in my house. I was pregnant and I had an eight-year-old. It happened on a Friday, and nobody could come out until Monday.

Hands down worst experience and customer service ever. I had been living in my home for three days when my basement flooded due to an unknown issue with a pipe. I submitted a service request immediately and spoke to a representative who assured me it would be flagged as an emergency (by 2-10's definitions) as I was not able to utilize any water or sewage lines until problem diagnosed. My ticket was reassigned FOUR times due to contractors not being able to be contacted or not able to come out that day to diagnose the problem and 24 hours later still had not had a contractor contact me that could come out and fix the problem.

My issue was resolved and 2-10 did the right thing by paying for the new furnace as they should have. Thank you!

I submitted a service request for my heating system on 12/18/2018 in the morning. I received an email within hours stating that I will be contacted by the contractor within 24 hours. 24 hours have passed and still no call from the contractor or 2-10 so I called the contractor. The contractor told me that he rejected the service request from 2-10 on that same day via email because he was busy. The contractor further said he can come out to the property today if 2-10 haven't sent anyone out yet as he have time today. That was on 20th. The contractor came out about 3 hours later that day. After the contractor came out, he informed my husband and I that the previous contractor that work on it mess up our heating system pretty bad and used incorrect parts (the previous contractor was from 2-10 also that came out in 2009 as I have been with 2-10 since 5/2006).

I've been covered by 2-10 Home Buyers Warranty since last June and my experience in submitting a claim for service with them has been fine. Typically, I called on the phone to submit a claim and that process has been easy. The contractors that have come out for service have been professional and the quality of the work done in my home has been fine.

I’ve had coverage with 2-10 Home Buyers Warranty for two years and when I call in to submit my claims, I’ve had a few glitches here and there with stuff not being entered but they made everything right. For the most part, I got great customer service. The rates were good and if I had a problem with a company who came out, they made sure to fix it. When I first started with them, it was a little bit rocky as far as trying to get a decent air conditioner company that would fix my issue. However, once they heard what happened with me, they got right on top of it.

I had heater working for a long time. I had home warranty purchased on November. In Jan this year, my heater stopped working. I was told it would not be covered. What a scam! I had been recommended by this company by several. Seriously no one expect system or home appliances to fail. To be told after having warranty of no coverage is a major disappointment. Homeowners beware, they want all your appliances to be in tiptop condition before you purchased. No one is able to know every detail of any appliance even new. Buyers beware of this warranty company. They are not in compliance!

The new house I purchased came with a 2-10 home warranty. Within 6 weeks of living there my basement flooded. Within the first year I’ve had water damage in the basement from all windows & pipes. Both of my bathrooms were flooding the rooms, windows weren’t operating properly & my hvac system was banging upstairs & down. Before the year was up I filled out all of the necessary warranty paperwork. Since then I’ve gone to arbitration & won. The contractor was given 60 days to complete all work which he didn’t do. Not only that they created more damage. I called Patrick (my rep) to inform him of the work not being done & of the damage they did. He immediately calls them & has them call me to finish the work even though it was after the deadline & I specifically told him that I didn’t want these people in my home anymore because they were getting spiteful & sending the same 2 people who created the damage in the first place to fix it!

Bought a house in June 2018 and our broker recommended we go with 2-10 home warranty. When we moved into the house in Aug 2018, our 4 toilets started clogging. We called 2-10 to get fix them several times. We get charged $100 every visit in addition to whatever extra the plumbing company charges. The plumbing company mentioned that our toilets are the original toilets and due to wear and tear throughout the years has narrowed/roughened the pipes making it difficult for things to move through. The recommendation is to install new toilets. We contacted 2-10 to get information on coverage for new toilets. We were given the runaround.

I went online and filed the claim to 2-10 Home Buyers Warranty. It was simple and the contractor got in touch with me within 24 hours. He was professional, did good work and responded quickly. I was happy with the service. It was helpful, easy and they were competitive price values. It was well worth having and it was a good experience.

My heating system stopped blowing warm air on Thursday 12/27/18. On 12/28/18 first thing in the morning I opened new service request. No one called me till Sunday evening (12/30/18), to my great surprise feeling sorry for living in cold weather on winter day. The representative kept telling me about 48 hours time frame for contractor to contact me. I couldn't believe that it takes them 4 business days to find a decent contractor in Metro Philadelphia area. As I am writing this review today 12/31/18 if no one shows up today I am sure they won't come tomorrow since it is New Year. We would be out in the cold without hear for more than 5 days.

2-10 was part of the deal when I bought the house. The sellers selected it as a home warranty and I have had it for a year and a half. Last year, when my dishwasher jacked up, the claims process went very smooth. However, this year, I called as something was going on with the furnace right around Thanksgiving. Their response took way too long and it took multiple calls from me for someone to even help me. Then, on a Friday evening, the guy that they finally found to come to fix my furnace was two hours away and no one notified me that the guy said no. I called back on Monday for 2-10 to realize that the guy was not the person to do it. So, I had to put in another claim for them to find somebody. I am right outside Chicago and it was about 12 degrees outside and I had no heat in my house since Friday. We called for the next guy but 2-10 could not get anybody to come.

Never have I had such a horrible customer service. Kelly and her manager, Trinki were rude and disrespectful. They also both said that their IVR was incorrect in that it should state the assigned work company will get back with you by the next business day, not 24 hours, as it states in the recording, and also in the graphic that is emailed after you make a work request. I’m appalled at the level of customer service this company provides. I will not be renewing my home warranty and will tell as many people as I can about this abhorrent company.

The one time I submitted a claim, 2-10 couldn't find anyone to help me. They told me to go find my own person and submit my own claim and I just never went down that path to do it. I ended up fixing it myself. So, they weren't pretty much help at all. I don't live in that home anymore, but I still have it and pay for it, because even though my experience with them hasn't been phenomenal, having it gives a certain level of peace of mind.

On Thursday I had a HVAC provider come out as referred by 2-10 because the heating unit stop heating, he seeming inspected the unit and subsequent collected the service charge and said upon leaving he would submit the info to 2-10 which they ordered the parts and upon receipt of the parts he would return for the repair, well then came Friday, 2-10 denied the claim, stated it was preexisting, it wasn’t. So I called the contractor, asked if he stated it was preexisting, well wouldn’t you know the 2-10 scam unfolding already, he stated in his text message that he told 2-10, it just went out, not preexisting.

We recently moved into a home that came with a 2-10 home warranty provided by the previous owner. Three months after moving in we noticed a problem with the HVAC unit, it was June in Arizona so AC was critical... We contacted 2-10 and they sent someone out who said there was a leak in the unit that needed repaired. He said he would submit the claim to 2-10 and would then follow up.

I've been with 2-10 Home Buyers Warranty for a few years now and the only issue that we had was when we had an issue with our heating unit which was a hassle. The first people that they sent out said that there was an issue and they botched the job. And then, it's been an ongoing process for about a year of calling over and over and over again before they finally replaced the heating unit.

I have used a few other companies in the past but our realtor recommended 2-10 Home Buyers, so I gave them an opportunity. So far, I have submitted claims with them and it was a pretty smooth process. For my first claim, I was calling in and the reps I spoke with were good and efficient. They handled the situation. Then, I downloaded the app to submit my second claim online. Both processes were easy to do but the easier one is the app. As far as the techs they sent out, I had good and bad experiences with them. In fact, I was dealing with someone from 2-10 where we were back and forth on the diagnosis a little bit. But the process with 2-10 made it right and we got it all squared away. I'd recommend 2-10.

Called 2-10 Home Warranty for service on my garage door opener. The 2-10 Home Warranty dispatched dishonest service provider, Vintage Garage Door Services. Website https://www.vintagegarageservices.com/. This service provider has zero integrity and honesty. Right of the bat, the technician tried extorted additional maintenance fee before began the warranty works. Please note that the garage door is in the good shape and it does not require additional maintenance. After I paid, the technician replaced the circuit board, which is the only issued need to be addressed. After replacing the circuit board, the technician asked for more money, this time is related to the motor.

When I submitted my claims with 2-10, they had somebody out to my house within a day or two. Then I paid them the deductible and the rest was taken care of. My interactions with their reps over the phone were very good and the techs they sent out seemed efficient. For my last claim, I researched about my washing machine, got the model name and number of the washer, and got the part number needed to fix it. Then I told them that when I called for it.

I have had coverage with 2-10 Home Buyers Warranty for about six months. I had a problem with my roof and I tried to submit a claim. After I submitted the request, someone from 2-10 called me and said that none of their practitioners and other contractors they typically work with or they would’ve referred to had time to address the issue. So, they encouraged me to get my own opinion from a qualified contractor and have that person work with them. I went about doing that and in the end, the decision was made that we would get a new roof instead of trying to fix the leaks. I didn’t ultimately end up filing a claim because I didn’t see how that was going to work.

We normally submit our claim over the phone and it gets difficult because the wait times are pretty long. I've had to wait for up to an hour. Unfortunately, I've experienced pretty lengthy wait times quite a bit. Their contractors have been great except for a particular plumbing agency. I had to put in a request through 2-10 to no longer work with that plumbing agency because they've caused us over $20,000 in repairs in the past year, and we had to move out of our house. They came out to our house over the course of about a year for different things, between the AC and the heating. They were nice people but every time they came out, something catastrophic happened, and nothing was fixed and it was made worse.

My water heater went out Saturday, 22 December. I contacted 2-10 warranty and was told they passed my service request to a plumbing service 80 miles from my house. Knowing it was the holidays, I called that plumber several times, but got no response. I then found a plumber who was local to come out and install my new water heater. 2-10 said they would only pay 72$ for the labor, which came out to be less than half the cost of the job. The original contractor they called is yet to respond, but I am going to get a labor estimate from him, and proceed to a lawsuit. If anyone else wants to get in on a class action lawsuit, let me know as I am contacting an attorney. They should not be able to do this to honest customers.

I was very pleased with the overall experience from the start of the claims process to the technician providing his professional services. I started the claim online which was very helpful when identifying the problem. I was able to accurately describe the issues I was having with my furnace. 2-10 Home Warranty provided email updates as soon as I submitted the claim and throughout the entire process. The service provider they provided was very professional and was able to fix our furnace within 2 days after submitting the claim. All repairs were covered under the warranty. I will be extending my warranty when the time comes.

We had a leak from an upstairs toilet that broke that did a substantial amount of damage to our downstairs ceiling. I had my own contractor call and we got an authorization number. The work was completed and cost over a thousand dollars to repair. I submitted my invoices and was told none of the damage was covered because it was consequential damage.

My wife and I noticed a spot on the ceiling of our kitchen. Upon investigating it, we saw mold growing on it. I called 2-10 and set an appointment with a plumber. When the plumber got to my house, he looked at the system for about 5-10 minutes before he told me it was an HVAC issue. He collected my deductible before promptly leaving. I called 2-10 and they set an appointment with an HVAC company. The HVAC guys told me it was definitely a plumbing issue. Again, I called 2-10 to set another appointment. Keep in mind that I’m leaving work every time and losing money to come home. The plumber that showed up said that he was absolutely positive that it was HVAC. I sat on my front porch with him while he called 2-10 and reported his findings. I was told by 2-10 that they would send someone else out.

Six weeks ago, 2-10 denied my claim without informing me. I've called on 3 different occasions and the representatives stated that they will research what happened and provide feedback. I never received a call back. I requested to speak with the director or vice president of customer service but the representatives could not give me any information on what senior executive I could speak with. Their representatives were great at reading a script and not resolving my issue. I currently have an issue with my washing machine. I will not call 2-10 warranty. I've scheduled a contractor to review my issue and I will pay out of pocket versus dealing with 2-10 warranty.

I placed a service request on 10/15/19 to have my refrigerator repaired. The contractor that was assigned was totally unprofessional. He took a week to even contact me. Then he only communicated by text. He only wanted to come at off hours. I called 2-10 back to get a different contractor. Then told me that did not have any more in my area. I find that hard to believe in a city of one million people.

When I purchased the house, the homeowners had 2-10 Home Buyers Warranty on it. I just went ahead and continued on it, and I’ve had it for a couple of years now. Their claims process has been really simple. They came out a couple of different times and they took care of everything I needed to fix. I’m older so I'd like to take care of things on the phone. Last time, the heating system has something that was bad in it. I submitted a claim to 2-10 and Aire Care Mechanical people came out the next day. They have been really nice and professional. They had to fix the switch and they wound up having to replace the thermostat. The first visit didn’t fix the problem. I called them back a couple of days later, over Thanksgiving, and they came back out and took care of it. It took about a week to get it fixed but it only took a couple of days before they arrived. So far, 2-10 is doing a great job, I've had great experiences with them and I’ll recommend them.

I am not one to write a review, but I feel that others need warned of this company! My refrigerator stopped cooling 3 weeks ago. I immediately filed my claim, and still have no resolution to the issue. They claim that they cannot find a contractor to come look at it, and since I cannot either, their only option is to refund me the price of the home warranty and cancel it! You would think that they would only sell home warranties where they can service. You would think that if they cannot get it fixed that they would replace it.

2-10 has sent us one unqualified contractor after another to work on our Carrier central AC. Almost 2 years later, hundreds of dollars in premiums, deductibles, extremely high electric bills, sleepless nights forcing us to get a hotel room, had to purchase window A.C. UNITS. Non-working air conditioning in South Florida during the summer is not fun. All could have been prevented if 2-10 had sent an authorized Carrier dealer because during the parade of unqualified contractors our system was still under warranty with the manufacturer. However it is now no longer under warranty and will cost about $4,000 to repair which 2-10 says I must lay out the money to repair a system that is over 10 years old and no longer under warranty and they will reimburse us an undisclosed amount. Wow, this company is unethical at best and recommend anyone considering doing business with them can do better than this nightmare of a company.

We have been covered by 2-10 Home Buyers Warranty for two years. So far, every time I call to submit a claim, they’re more than accommodating. They get there within 24 hours, and they fix the problem. They’re always very, very helpful. When the tech comes to my home each time, I was not there because I was working, and my daughter took care of everything. But they were very nice and informative. Like the last time, the tech gave us more information about what my issue was and what we were gonna be needing. He was able to go ahead and give us all that information, plus fixed it so we wouldn’t have problems in the future. I like 2-10 and I'm happy to have them. I'm gonna keep them. It's worth it.

When I submit claims with 2-10, I either call or go through the internet, although doing it online is easier. The contractors that came out before sucked. When the furnace went out, they put in a thermostat but the repair guy forgot to put the screws back on the front panel. I was watching him and I said something to him. But other than that, the service within itself, like being done and the furnace actually working, it was fine. The contractor came back out again, but it was the air conditioning unit that went out and it was more drawn out. It took forever for it to finally get installed. My wife did a lot of groundwork, which was very irritating with me because I told the contractor that that piece of equipment was sitting on their property and they had no clue it was sitting out there, and they finally looked. There was a lot of static. I don’t think that the customer should have to do the legwork for 2-10. Nevertheless, they were able to fix the air conditioning unit.

I had a year of 2-10 coverage included in the house that I bought, and then I put the same coverage on three more properties that I have out there. I would sometimes call 2-10 to submit claims or just do it online. Both ways have been reasonable and user-friendly. If it’s on the weekend, most of the time, I would just do it online. When I call on the phone, they’re very responsive. I could email, follow-up, or if I do it online, it’s pretty easy.

Submitting a claim to 2-10 was not very easy. It would be better if you could talk to somebody directly, and 2-10 should make it easier for people to navigate through the website if they want to file a claim online. Some of the technicians they send out are good and some are average. I would not recommend 2-10. I think they’re a scam. They just get people to pay them and then they deny the claims. Every time they send someone out, you have to pay a deductible of $100. That’s insane. I can get any plumber or any electrician to my residence and pay them $100 for their trip. Why would I pay 2-10 $100 and then when the contractor comes, they do not cover the claim? And then I would ask them to come here again, but you have to pay them again. That’s a joke.

Trust me, words cannot describe how upset I have been with this company. I never write reviews and I tend to keep my opinions to myself. In hope of helping others here we go. For all the money I pay this company for protection, when something breaks, they send out the slowest and clueless contractors I have ever seen. It took 3 months for me to get my AC fixed. I live in Texas and I had to finally find my own contractor pay out of pocket and then wait for a check from them. My fridge went out and it took a 9 days for a contractor to come out. 9 days is way too long to wait for a service contractor. They need to expand their contractor pool but they can't because everyone I spoke to told me that they won't work with this company because they have poor practices. Stay away from this company. I just switched my warranty.

Simple repair to microwave is needed. 3 days wait callback "no service tech in locale, find my own". 3 found in my area "refuse to work with 2-10". Reasons: 1. 2-10 only pays what 2-10 "price-guide" wants. 2. 2-10 "still owes them money and refuses. 3. Wait time 25 minutes for 2-10 to answer phone. Offered me $100 to close work-order. Repair would be 100's more. Morale for Buyers: Don't let your realtor suggest home warranties. Have the seller give you concessions or to repair punch-list items themselves.

Initiated my claim in October for my HVAC, no working heat. Took two weeks to get the contractor to show up. He came and said he didn't know how to fix it. Nov 9th second contractor was sent who didn't even check the heating system and said it was plumbing. November 12th plumber came, tested the system and said nothing wrong with plumbing its HVAC. Received call on the 13th from April who said it would get fixed and new HVAC contractor was coming 15th. Contractor showed up on the 15th, tested the system and said pump was bad. Called 2-10 on the 19th to see what the next step was and they said they were never contacted by the contractor. They contacted him and were told a part was being ordered. 2-10 ordered the part which arrived on the 30th.

I arrived home this evening with my toddler and infant to find that our furnace isn't working. It is 26 degrees outside. According to 2-10, this does not constitute an emergency and the assigned contractor has 24 hours to contact me and 3-5 days to perform service. Additionally, they assigned a contractor outside of the service area. Thankfully he responded to my call and I was able to call 2-10 back (terrible user experience) to have them reassign a contractor, or we could have added a day to the timeline. I will strongly recommend that our realtor never recommend this company again!

NOT HAPPY! I didn't write a review the first time I had a bad experience, so I apologize to all those people that make purchase decisions based off reviews. My first experience with 2-10 was when I attempted to do my once a year tune-up. It took three attempts and a week of time to be told to find someone myself. Now they are giving me a hard time about the reimbursement of a whopping $35.89.

I am so pleased my real estate agent recommended 2-10 Home Warranty Services. After owning my home for two months, I have required their services twice. Both issues resolved quickly and professionally. Highly recommend for all homeowners.

My wife called 2-10, explained what our claim was, and then they told her the charges involved in it. The two technicians came out to do what they were supposed to do, and they were very amicable. They broke down a couple of things that helped us find a couple of random things around the house that we didn't know about but we're aware now. So it was good and everything was fine.

I’m a Realtor and I recommended 2-10 Home Buyers Warranty to Joshua when I sold him his house years ago. He got the warranty but we both file the claims. I usually do it by phone, and my experience has been good. They normally dispatch within 24 hours, but we don’t hear anything from the vendor for about 48 hours or longer as the vendors are busy. We’ve had to contact 2-10 back to have them reach out again a couple of times on a couple of vendors. A couple of times, we had to change vendors because they never reached out and 2-10 was pretty flexible with that. The technicians that came out were always professional.

The reps at 2-10 are pretty good and prompt in sending out people whenever I call in a claim. The technicians have been pretty good as well and they resolved all the issues. I'd recommend 2-10.

I attempted to make a new service request via the 2-10 HBW portal and it kept giving me an error. I called the customer service number at 800-775-4736 and they informed me that there was nothing they can do and had to be referred to the New Construction Department for service which is only opened Monday - Friday during daytime hours. If this is correct, it is a big problem. What happens if I have to place a new service request on a leaking water heater or worse on a Friday night and have to wait until Monday morning when the New Construction Department office is opened for a service request? I asked for someone to call me on Monday in hope to resolve this issue. I have to know I can make emergency service calls 7 days a week; 24 hours a day. Absolutely not just Monday through Friday during normal working hours.

Although some of the techs are very good, I looked up a contractor once and it had a bad reputation so I canceled altogether and paid for the repair myself. Another contractor has been somewhat disinterested in dealing with the problem and pushing the work back on to me. Another thing is that when I submitted a service request online and the contract renewed, I no longer had access to the service request and I could only deal with it over the phone. I also have a claim in for my microwave that died. 2-10 offered a monetary value to replace it and it doesn’t even cover the cost of the trim, never mind the microwave. Read through the policy properly.

We’ve only been in the house for a couple of months and I've had a lot of issues, but 2-10 has been very nice to work with. My realtor highly recommended them and the technicians have done the job they were supposed to come out and do. The majority of the people I talk with at 2-10 are very nice, considerate and supportive. I've had one lady who was a real pain in the butt and I was not happy with her but I let that go because of everybody else. If she were a technician, I would have thrown her out of my house and called 2-10 immediately. All in all, we’ve had such a good rapport with 2-10 for two and a half months and many times I’ve had to call them for some issues in the house. I talked to one or two men but for the most part, it’s been women and they’ve all been wonderful to work with. They’re very pleasant too.

We had 2-10 home warranty when we first bought our house and enjoyed our experience. We then, decided to try another company and quickly realized that they weren't as good as 2-10. I recommend 2-10 to my friends because they are the best.

Submitting claims with 2-10 has been easy. I did two claims. One was online, and then I did the other one over the phone. The first one was for electrical, and I don't think the person who came out had much experience with the electrical outlet. But the second claim was for the garage, and my interaction with the person who came out was good. He did a good job, too.

I had a hot water issue and I called 2-10 Home Buyers to submit a claim. Their representative was very informative and very helpful. But the person that they had to send out to do the service, Drain Openers in Winston Salem, was not a good service. The only thing he did was to come in and look at the hot water heater. He told me that he couldn’t do it because the hot water heater was too large and he would have an access problem. But when I went and measured the water heater, it was a perfect fit. So, that was the only thing he did and charged he me $100.

We moved in here three and a half years ago and since then, 2-10 Home Buyers Warranty has been protecting our home systems and appliances. They’ve been decent with the price, quick on taking care of certain things and they’ve treated me very well. As soon as I find out there’s an issue, I usually call them. I had one bad issue with their rep. But other than that, everyone has been fine. The contractors that they've sent out were very helpful and very informative. They’ve taken care of my issues well.

The website is a nightmare to use when requesting service and the customer service over the phone isn't much better. I needed a plumber and I received a voice message that they couldn't find one in their network so I would need to find one, arrange an appointment, get a detailed estimate, get their permission to have the work done, pay, then submit for refund. What am I paying them for? My second and last interaction with this company had to do with having my HVACs services. My contract said I could have up to two HVACs tuned-up. I read it that way and it was explained when I called to order the service it would be covered for the $100 fee. It ended up to be $200 and when I called to complain I was told I read the contract wrong. I guess the first guy I talked to set up the tunes up read the contract wrong also. Run away from this company.

I've had 2-10 for a year now. I typically submit claims with them online as they're good at responding if I do it that way. Some of the vendors they choose are not so brilliant, but other than that, they are fine. I've had one great experience in submitting a claim and the other one was bad. Phone calls are always better than email, but they're limited in what they can do -- it's only a call center after all. I'd still recommend 2-10 to others and most likely, I'll renew with 2-10, but I'll be shopping around.

I had problems with my air conditioning unit and with some other stuff and when I called 2-10 Home Buyers, my experience was a bit difficult at first. I could not pick anybody that I wanted to come out quickly. I had to wait for them to contact the person and the person will figure out when they could come. It took seven days for the technicians to get to me but they were good and knowledgeable. They fixed the AC quickly but it was only momentarily. I decided I was gonna go with another air conditioning company. I got their insurance with it and it became a lot cheaper. Otherwise, it would cost me around $1,000. I had another technician come out and fix the AC again which is how I used the new insurance. That aside, I am satisfied with 2-10 Home Buyers.

I've had 2-10 for 14 years now and I give them a call if I have an issue, and they take care of it. The contractors come out within 24 hours. They've all been courteous, helpful, and professional. 2-10 just seem to take good care of me when I've needed them.

I had a really negative experience with a plumber that 2-10 sent out. It was rectified, but it caused a lot of stress. The plumber was supposed to fix certain things and he didn’t want to do it. He just made up stuff, like he said that I’ve thrown away parts and that I had to finally work on it because we just turned the water off so that it wasn’t wasting so much water. Then, when I was talking to the home warranty person about it, she was telling me all these things that the plumber has said on the phone with them. I told them that none of those are accurate.

On 11/07 I noticed water spots in the ceiling of my bedroom which grew bigger very quickly. Went online and created a work order for a plumber. They assigned a company, which I had to call to get a service date of 11/12. Needless to say 3 days later the wet part of the ceiling fell and water was dripping from the ceiling. Called an emergency plumber out who located the source of the leak with a camera, fixed the leak which came from the bathroom above. He rerouted hot and cold lines for sink, sent his sheetrock guy to repair ceiling; total cost 785.00. Claim submitted with invoice and this is where it gets interesting.

We purchased our home in August of 2018 and, on the advice of our realtor, added a warranty through 2-10 to make unexpected repairs easier. On October 21, we placed a service request for our heating system and were told we would hear from a contractor within 24 hours. I called on October 26 to talk to customer service because we had heard nothing. I was told that the contractor assigned said he was too busy. The customer service rep stated that they would continue looking and contact us as soon as possible.

2-10's customer service was good. I had their number saved in my phone and I would normally call when I submit claims. Sometimes, there were problems with the automated service so it wouldn’t understand what I was saying. It was not very user-friendly so the claims process worked better if I got somebody on the phone. Also, their contractor tried to repair something which really needed to be replaced and it broke down again right away. I had to call them back because they didn't fix it properly.

In June 2015 2-10 Warranty company sent out Zeller Contracting to replace a hot water heater. In St. Louis County, Missouri it is required that a plumber/contractor pay for and pull a permit for the replacement of a hot water heater. Zeller Contracting, according to St. Louis County Government, never pulled and paid for a permit. Being the homeowner, I had no knowledge at that time that a permit was required and that it was never pulled and paid for. Just recently (Nov. 2018) we decided to rent out that house.

I'm happy with 2-10. They are quick to get the people out whenever I have a claim. I call 2-10 if something is wrong, and they get the people to call me back, and the people come on out and fix the problem. The customer service reps have been fine, and the contractors were very nice and professional. I never had a problem with anybody that came out here to fix anything. When I had a heating system issue, the tech said that he needed a part, so he left and got the part. He brought the part back, and fixed the issue.

I’ve had 2-10 for over a decade and this is my second house with them. Their price is good and they're good at responding once they send somebody out for our needs. However, it's hard to get someone on the phone. They have the automated thing online to do calls, but sometimes I need to talk to somebody and it's impossible to use their system. There's no phone number on the website. I have to do a Google search just to find the number, every time. It's a hassle trying to get someone on the line. I always have to call in as a contractor. The only problem that I’ve had recently was our refrigerator, which finally went out. It was hard for them to find a contractor. They went through eight contractors trying to find someone to work on it. After that, they were like, “You find a contractor, and we’ll pay for it.” There was an issue with repayment, but I should have it back and it’s all good. I love them and I recommend them all the time.

I dealt with 2-10 on three or four occurrences, and everything’s been cool. Everybody there has been quite helpful, but I’ve had contractors call and tell me they're on their way and not show up for three days. They show up out of the blue. I wasn’t even expecting the last one. I was standing at my door, watching the dog pee, when he pulled up in the damn driveway. From my understanding, there are only two people that 2-10 can call for appliances in my area and they suck. They were both the same company but they parted ways. One aspect of the company is extremely slow on whatever they do. I’m still waiting on my refrigerator, nine days later, to be fixed. The other one is unaccountable. I can’t count on them for anything. I’m still waiting on my dishwasher, from five weeks ago, to be fixed.

I went to the 2-10 website and it doesn’t give you enough choices. There are three buttons to click on, and I needed to talk to someone to ask what happened. I had to call numerous times and at one point, they called me to get an approval. They told me that as soon as the approval is done, the order will be waited on. I waited a week, called back and they acted like they forgot to order the part. I had to wait another week before the parts came in. Afterwards, they immediately called and it took about a month to get my AC replaced. All in all, trying to set up a claim with 2-10 is a little confusing, but they're worth looking at.

Was told that my oven repair would mean that I would be without an oven for two weeks while they sent the motherboard off to be refurbished. If that wasn't bad enough I was then told that I would NOT be able to use any part of the stove. Could you be without a stove for 2 weeks? I'm just not able to do that so I was put through to the repair buyout department where I was informed that I would be eligible for literally half of what an employee had just told me I would qualify for and that did not include the cost of labor to make this repair. I would not recommend this company. Would have been different if they had tried to be fair with the buyout.

We purchased a property in August of 2018, and lo and behold we were blessed with a home warranty from our seller! Yippee! Home warranties are great unless you need them! We are in the process of renovating the home before we move in, and on several occasions I noticed the downstairs AC Unit "Hard Starting" during the summer. The unit was however functioning and cooling the house. Fast forward to yesterday 11/27/18. After placing a work order request with 2-10 Home Buyers Warranty, I met their service tech out at the property.

I've been using 2-10 off and on for four years. It’s a little pricey (it’s gone up substantially), but they do what they are supposed to do, or whatever the contract says, as far as coverage. I’m in the realty business too, so I recommend my clients to 2-10.

Contractor came out and determined there was an ECM issue on the blower and would check to see if they would allow him to purchase the part or if they would have to ship him a part. I was told that possibly by tomorrow afternoon they would have the approval to ship a part. Good grief. No heat for a week.

2-10 has a very good website. I've filed a claim five times online and my first time was for a dishwasher that quit working. I took the appliance replacement option where they give money, and despite my explicit instructions, they mailed the check to the wrong place and there was a delay in getting that. The other claims were for HVAC problems, and while 2-10 handled them fine, I was upset with their unwillingness to provide emergency service. I had the furnace out. It was below freezing outside and apparently, that did not constitute an emergency such that they would schedule somebody for Thanksgiving Day. I talked to someone who said the governor has to declare a state of emergency and in my mind, that’s absurd. Also, the contractor had to come out twice to fix the furnace and they should have caught the whole problem the first time.

I had a rough experience with 2-10 Home Buyers. I had to pay twice extra money now because they gave me permission to get independent contractors to come out and look at all my items that were on my list, which was a pretty long list. After they had me hire people, they then called and scheduled appointments with their people. So I asked why they made me pay and call these people to come out if they were gonna turn around and hire other people. They did it to me numerous times and told me that they would extend my contract so that I could get everything done.

Our furnace cracked and required replacement. The replacement was covered by our policy, despite still requiring almost $2k in additional out-of-pocket costs (which makes little sense to me, but I have no choice given it is winter in Michigan and we have an infant child and no heat). I was told there would be a “rush/emergency” order on a replacement and they would be in touch daily with updates. It is now 10 days later, I have reached out several times, along with the contractor company who is waiting on 2-10 for a response as to when this furnace will be available.

We've been with 2-10 Home Buyers Warranty for 10 years. It came with the house when I bought it and I looked at what they had to offer, and it was good. It is very simple to submit a claim. I just call up and tell them what my problem is and they get back to me within a couple of hours, if not, they do it the next day. The people there in the organization are very good. I was gonna go to a different organization because they offered me a deal which was phenomenal, but when I looked into it a little deeper, I realized I was getting into a wrong situation and I got out of it right away. The last time I had a claim was on my washing machine. The contractor took the whole thing apart and they found the sock. They didn't find that sock originally. It was disintegrated, and it was causing the problem.

There was an issue with the washing machine and I filed a claim for it with 2-10 Home Buyers Warranty. They were able to complete the claim in about two days and the machine has been fine ever since. I had someone come out for a plumbing issue and I've always been very happy with the people that serviced us for that. I’ve had 2-10 for 11 years and I’ve been happy with the service and I hope it doesn’t go up in 2019.

I've had 2-10 Home Buyers Warranty coverage on my home for 4 years now. Submitting a claim is easy and I do it over the phone. I've had great interactions with the reps and I get contractors out within 24 hours. Some of the contractors were great while some weren't. The blast thing in my dishwasher doesn’t work. Still, having a warranty is very valuable and 2-10 is great.

I called 2-10 for my claim and they set it up. Within 24 hours, we were contacted to set the appointment. The tech came out and it was all good. They resolved the issues. Our experience with 2-10 was really easy.

Submitting claims with 2-10 is easy. We usually do it via phone call and in 24 hours we would get contractors at home. However, my husband and I are talking about looking at other warranties because 2-10 is giving me a runaround on our air conditioner. The unit has broken down multiple times and we've talked to them about replacing it but they won't replace it. They had one air conditioner company come out about four times but couldn't fix it, and then the contractor got mad at me and said that they don't wanna come out here anymore. I told them that it is 2-10 that keeps sending them out here and not me. They said they are going to tell 2-10 that they are not coming out here anymore because they don't know what's wrong with my air conditioner.

Submitting claims with 2-10 has been very easy and usually, the people respond quickly. My interactions with their contractors have been pleasant and their work has been very good. Look into 2-10. It’s worth the money.

When I was shopping for a home protection plan 2-10 was the first one that was properly rated on the internet. Their reps are always very pleasant and with the three claims that we put in, everybody was very helpful, very nice to work with and was on time. So that’s pretty awesome. It didn’t take long for them to answer the phone and give me all the information I needed, and then also to follow up to see how everything went. I will definitely refer them.

Supreme coverage doesn't cover anything. Several plumbing problems looked at at the same time. They were all denied! Broken outdoor faucet considered not normal wear and tear. Others not covered because they were.

The people I purchased my house from bought the home warranty through 2-10 Home Buyers Warranty. I usually submit claims over the phone and it has been super easy. It's usually great with their reps and I had never had a problem with the contractors. 2-10 is great and I love them. I highly recommend them.

If I could give zero stars, I would. Do yourself a favor and DO NOT spend money on such a worthless company. They will come up with any excuse not to cover your issues, AFTER you pay the $100 service charge. They have horrible customer service; the individuals we talked to in dealing with our issues were not helpful at all and didn't care whatsoever. Here is our story:

This is one of the last correspondence had with 2-10 warranty. Thank you for your assistance last week in getting my payment for the electrical panel expedited. As I stated in our conversation I was not satisfied with the result of the extensive time I spent trying to utilize my home warranty and the result YOU settled on. Upon further review of my file, you will note, contrary to what you told me in our conversations, the amount approved for the replacement of the panel was actually over $1800, but since I was "forced" to use an out of network provider, you only offered $1000. I remind you I was "forced" to use my own provider because 2-10 Warranty could not get someone to actually come to my home to evaluate the concern and certainly not perform a repair.

This past weekend (6 days into living in our new house) our downstairs bathroom began to flood from the ground up at around 9 am on a Sunday. I immediately logged in to my 2-10 account to look for a phone number to call and way to get a plumber out on a Sunday in case of an emergency. I submitted a service request (where there was no way to mark emergency, but I could describe what was happening - our house was flooding) and the form's automated response was that my request would be filled within 48 hours Monday-Friday. So I was looking at potentially no plumbing/running water in my house, as well as flooding, for 72 hours - the week of Thanksgiving mind you.

This place is a joke! My daughter and son-in-law have this and they are having plumbing issues. This company has sent the same plumbers out 4 times and the issue has not been resolved. They have not been able to stay at the house (they have 6 children) because of plumbing problems and water has been getting into their furnace. So no heat or water. They were told to get a plumber of their own to give an estimate to fix the problem. They did and 2-10 denied it and was sending the same plumber out again that has already been there 4 times at $100 each time! This is a joke!

2-10 Home Buyers Warranty has been very good to us. We have been protected for about a year and a half. When we bought our condo, we asked the realtor to choose one home warranty company and 2-10 was the one he chose. The first claim we had to submit was right after we moved in. The heater was not working properly. It was during the holidays, so we forgave what happened. But the first person who was to come out within 24 hours never showed up. I had to call back and get someone else to come out.

A lot of runaround, seem they want your money, but no work. Refrigerator out in September, now it is 3 days before Thanksgiving, still no working Refrigerator. 2-10 claims they don't have all the details of repair. 17 years of paying this company. After this we will be looking for a new warranty company. I own a customer service base company, if I treated my clients like this, I would be out of business.

I had a new split AC unit with a heat pump installed in August of this year, roughly 3 months ago. With the cold weather finally arriving in the south I decided to use the heat pump function of the AC unit last night. Unfortunately, that portion is not functioning. The unit does not come on at all even after power cycling the thermostat. I called the contractor who installed the unit and they directed me to contact 2-10 as they initiated the replacement unit. I called 2-10 and was informed that I was going to have to pay another $100 service fee for a unit that is well within both the parts and labor manufacturer's warranty even though this is the same unit that they paid to have replaced less than 3 months ago. This seems excessive considering the age of the unit.

I recently purchased my first home. I was told by the seller's realtor that they had purchased a home warranty so I should feel secure in the purchase that problems that came up throughout the first year in the home would be covered. Less than a week after the closing I lost power to half of the house. Both bathrooms, my bedroom, the family room, all were without power. The first time I called 2-10 I was on hold for over a half hour before I even talked to anyone. Once I finally did talk to someone they let me know the electrician would reach out to schedule an appointment. When the electrician did call the soonest appointment available was 9 days later.

My heat went out. A technician informed us that we have a 2 zone system and the recommendation of repairs was not covered by our 2-10 Home Warranty. They are unsympathetic to our needs. We have had our system repaired before and was never informed that we have a 2 zone system. The warranty company would not pay for a second opinion. I am currently shopping for another home warranty company for coverage. I would not recommend this company.

Jenn with 2-10 Home Buyers Warranty did reach out and was diligent in helping come to a fair and reasonable resolution. Thank you

The central air conditioning went out during a summer and we had a renter in the property. We're in Texas so it's hot. We went online to submit a work request to 2-10 and they found a local repair person who contacted us directly to set up an appointment. Then they came out to assess the issue. They then checked back with 2-10 to assure everything was covered. Next, they scheduled the repair and finally, the repair was done. I’ve had 2-10 for several years. I've had them when I lived in Kansas and they’ve always been very timely and professional. My experience here in Texas continued to be as good and I’ve recommended them to others.

I had a leaky water heater. They sent out a contractor that said the leak might be caused by a pipe in the yard which was absurd. The second contractor could not verify a leak and so it was denied. We were having some cabinets replaced and it was obvious that the water was leaking so I changed it myself so they could finish the carpenter work. I called and explained this to 2-10 and they agreed to pay for the heater and to provide the receipt for the water heater. Now they refused to pay because I'm not a contractor but they couldn't get me for 3 days the last time I called. Don't waste your money...they are crooks and will avoid paying for anything plus charge you for the service call...read the fine print!

When I purchased my house two years ago the lender recommended this company. I have had to request service approximately four or more times. Every time I was told that they would get back to me within 24 hours and every time after numerous times of being told by their contractors that they do not service my area and every time they have at least 24 hours to respond, I ended up having to contact and out of network contractor because 2-10 does not offer any contractors in my area. And anytime you go out of network they want you to pay and they will reimburse you, now as they advertise I got a warranty because I cannot afford costly repairs.

We left 2-10 because they have a blatant and gross disregard for human life. Our heating went out when it was 9 degrees out, but because Virginia wasn't declared a 'State of Emergency', they said it would take over a week to get someone out to fix it. 9 degrees, folks. Not to mention that when we moved into the house in January, they refused to pay for our broken stove. It passed the inspection, but the day we moved in, the entire house smelled of gas. The gas company came out and 2-10 sent out a contractor (who didn't show the first time) that said a part was broken, but he couldn't get the part.

When I bought my house, there were so many years of warranty with 2-10 Home Buyers Warranty that were included in the purchase. For the most part, submitting a claim has been fairly simple and straightforward. My wife usually does it over the phone and it's nothing more than calling the number, verifying who we are or what we need, and they would arrange a contractor to come fix it. The quality of work has been fairly decent although there were a couple of different air conditioning contractors they sent out that we basically told to go away. When we did, we just called 2-10 back to say the contractor was a rip-off artist. and to find me a real contractor. And they did, although I don’t know if I had to put a complaint in. 2-10 has been worth the money.

As a service provider clients ask frequently which home warranty is the best, one client ask me to make a few calls and compare different companies (there is a language barrier with this client). Calling 2-10 Home Buyers Warranty was a huge mistake, I should have read the reviews first. The phone conversations with 5 different departments prove the negative reviews, large percentage are one star very few are above 3 stars. The call center personnel are unprofessional, untrained and cannot answer simple questions if not on the prompter. I would not and will not recommend as much as a phone call or passing thought considering this company.

I have used 2-10 warranty 3 times since we purchased our home. Once on the microwave where they had to order a part and it required 2 appointments. The other 2 appointments were on our a/c system. This was an easy process. The first visit we did have to pay out of pocket to re-fill the a/c fluids. The second incident was 3 months later when the unit quit cooling again. The company had scheduled us for 2 days out but I had a newborn baby and they made time to come the next day. They fixed the issue until the new coils could come in. 2-10 took care of all the coil replacement scheduling and we didn't pay anything additional for that replacement. My favorite thing is the automated scheduling system. I called them at 10 pm and placed a repair order that Was processed the following morning. I would highly recommend them to anyone.

Repairs needed: I was on my second year of using 2-10 Home warranty and with my first claim I was told, "We have no contractors in your area," and they left me to find someone. I don't have time for this, this is why I got insurance, and after many calls to 2-10 and to find someone to do repairs, I eventually find someone. 2-10 offer me a buyout. By then I canceled my policy with them as they are too difficult and frustrating to work with, and was told this claim would still be valid as I made it while the policy was still in effect. I was told wait 10 days for the buyout check for $1000 less $75 call out. Needless to say I never got the check and they refuse to honor the claim.

I placed a claim with 2-10 Home Warranty for my oven. They denied the claim because the technician they sent did not take any written notation of our conversation. I said the oven door glass cracked when I opened it. The technician said the movers broke it. That was not in our conversation! Not only did the tech almost forget to take payment, but called the people seen before me to apologize for not collecting their payment and asked them to call the office to make payment. No solution to my problem offered. No callbacks, no help at all.

I've been happy with 2-10 Home Buyers Warranty. We've renewed one time with them. When I submit a claim, I call the 1-800 number and speak to one of their employees, and generally, they have it set up pretty quickly. I hear within a day or two from whatever company is coming out to my house. We've had four different issues and three of the contractors they've sent were fantastic. One of them though, I would never use again because they put in the wrong water heater. It caused gas to come into our house and we had headaches. Then, when we tried to resolve that issue, the manager of the place was just a jerk. 2-10 also could not help us, so it was frustrating on both ends. Other than that, everything has been fine.