Westinghouse Reviews

We bought a 37" Westinghouse LCD monitor from Buy.com in September 2008. It worked for about 5 months before the picture disappeared. I immediately called Westinghouse customer service and was told that the backlight had gone out and that they'd be emailing me an RMA # to return the broken unit. I followed their instructions, paid $250 out of my own pocket to send the defective monitor to them, then waited five days (as they asked) to contact them about status. It took them two weeks to get the television into their system.

I purchased a 19-inch flat screen monitor L1975NW from Best Buy. When I opened the box, the stand was missing. I called Best Buy. They said that was the last one and I could return it. Before I decided to return it, I called Westinghouse customer service. I explained what happened. The representative said, “No problem. You will receive it next week.” Several weeks and 4 calls later, I still haven't received the stand, and now it’s too late to return it to BB because of a re-stocking fee. Every time I call Westinghouse, I'm told the message was forwarded to Corporate. I ask for a supervisor; I'm told there aren't any. I ask for a callback and don't get one. I ask for Consumer Affairs; I'm told they don't have number. The calls have been registered under the ** number. What kind of a Mickey Mouse operation do you run? I've been way too patient. My next call is to BBB.

We purchased a brand new Westinghouse widescreen HDTV model SK-32h240s on 3/25/08 from a local Walmart store. In Feb. 2009, it went completely black. Walmart said we had to contact Westinghouse since 90 days had passed. Westinghouse told us that we had to ship the TV to them at our own expense which totaled $220 using UPS. Westinghouse makes themselves very evasive both via internet and by telephone. Westinghouse told me that if our TV could not be repaired, a new TV would be shipped to me at their shipping expense. After six weeks, we received a new TV. I plugged it in and immediately this new TV now has diagonal lines across the screen.

Do not buy Westinghouse flat screen televisions - they are terrible. Their customer service is terrible as well and there is not any place in a town of 650,000 people that you can go and get if fixed. I had to throw away a 2.5 year old TV that I paid $1,500 for.

We purchased the TV from Sam's Club about 1.5 yrs ago. For the past 4 months, the screen has been black or freezing up with a picture burned into it, that may or may not turn into a different frozen picture. We are out $500+!

After 14 months (warrantied for 12), the TV developed a vertical line, which verified by their techs as well as service people is known to happen in LCD TVs and is a bad panel. Auto dealers when they know of a problem have a recall... Should not TV companies do the same? Being on a fixed income, and having retired 1 1/2 years ago, I spent $1000 for this TV. To buy another one after a year plus is not feasible and to replace a panel is as much as new TV.

We own the LTV-27w6 HD widescreen HDTV Westinghouse tv which has scrambled for about 6 months now. The warranty has expired. We bought the tv from video only who will not do anything to honor the tv since we bought it in '06. Today we called Westinghouse who said we could submit an rma # claim and ship the tv to Texas and that they would in turn send us a refurbished tv of similar value to what we have. Ours is in excellent condition other than the fact that it tends to randomly scramble, uncontrollably. To be cont. We don't know what kind of can of worms we are opening now....

I bought a 37 LCD monitor from Westinghouse. Just shy of two years old, it stops working and in fact, begins to smoke whenever I turn it on. Customer service says that since it is a discontinued model that they no longer make parts for, they will replace it if I ship it to them. Packaging and shipping to California from Tennessee is nearly $200.

Bought a Westinghouse LVM-42w2 and was loving it. About 3 months out of warranty, it went bad. The DVI ports on it started going all screwy. Had I not been using the ports I might not have minded so much but I had a Home Theater PC hooked up to one and my Digital set top box to the other. I called Westinghouse and they told me the that it was out of warranty but that if I could send it back to then they would still fix it. I was ecstatic to say the least. Pay about $100 to send it back and get it fixed for free even though the warranty is up, I was okay with that. So I sent it in and it did not take very long. Got my unit back in about 2 weeks or so.

Had my Westinghouse SK-32H240S-B 32 720p LCD HDTV for 30 days and picture begins to flutter. Call Westinghouse and now I have to pay $55.00 to ship it to TX. There's no service center in New Orleans. What a rip off. DON'T BUY A WESTINGHOUSE!

Westinghouse LCD Television M/N: LTV-32w3 HD and -32w6 HD, picture begins to flutter after approximately a year of service. I've had to exchange the first one (which was fortunately under warranty) and the second one will need to be repaired. In my opinion this brand of television is not trustworthy or dependable. I'll have to spend a pretty penny to have this one evaluated and repaired. It's not fair.

I sent in my television for rma (while under warranty) about six months ago. I had to make numerous calls to get them to send me another tv. When they did finally send me one it was an older model then the one I had purchased and it was cracked. I had to file an insurance claim with ups. I was told that they would send me another tv but they have yet to do so. I keep calling and I keep getting no information, all they can do is keep putting in status requests, which are never responded to. I have asked for the money from the insurance claim and they said that they could not do that. I ask if there is anything that I can do to expedite the process and I am told there is nothing I can do but wait. I ask if there is any time frame that they can give me and they say no there is none.

I PURCHASED TWO 40 TV'S FROM WESTINGHOUSE ON 12-10-2007. ON 1- 21-2008 ONE HAD A PROBLEM AND DOES NOT WORK AT ALL. I CONTACTED THE COMPANY AND WAS TOLD THERE IS NO SERVICE CENTER NEAR ME TO TAKE IT TO AND IT WOULD HAVE TO BE MAILED TO CALIFORNIA, WHICH IS VERY COSTLY.

I have requested they send me a new tv or a refund. I can only imagine how long it will take this time for them to get back to me. Our family really needs to have a tv in the house, we have 4 children!!! I hope to have a positive outcome from this or this will definitely be my last Westinghouse purchase. Thank you.

I bought a plasma TV 18 months ago, Model LTV-27w2, 27 inches, HD Plasma, for $900 at Best Buy, well after 18 months of using the TV, is broken, the screen doesn't work anymore, there are lines all across the screen, every time you display the menu is only lines and sometimes I have to shutdown the TV and turn in on again to be able to see something, I called the customer service of westinhghouse and I explain them that the TV is only 18 months old, I mean the warranty expired 6 months ago and the TV is useless, I cannot sell i, I cannont fix it (because is almost $900) and I cannot use it because I don't see anything,and they told me that they cannot do anything since the warranty is expired.