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Last updated: Oct. 14, 2017

555 Westinghouse Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 14, 2017

I purchased a big screen tv February 5. Mounted it on wall. Was working until September. Went to bed tv was on. Woke up tv is black with a circle type thing in left corner. Contacted Westinghouse and they are saying I impacted tv. Well if they look closer they will see their product is warped in left corner but they are saying I impacted the tv and refuse to help me with this crappy tv. Westinghouse doesn't care about their customers only making big $$$ for the company so now I have a 400$ paperweight and no tv. All consumers, be aware of Westinghouse and do not buy their products. I know Westinghouse nothing will ever be in my house again. So much for buying American. I am hoping posting on here will alert all consumers and hopefully get me some satisfaction.

Verified Reviewer
Original review: Sept. 28, 2017

Bought my mom a 32" Westinghouse TV (model #WD32HX1120) on Black Friday from Kohl's, and within a few months use, no sound. I took the TV back and expressed concern about the TV not working so soon. I asked the store workers if others had returned their Westinghouse TV for the same reason. Kohl's said they were not aware of any problems with the Westinghouse TVs. They exchanged it for another one in store - same model# WD32HX1120.

My mom used the replacement TV for a few months, and the sound on this second 32" Westinghouse TV stopped working. I just tried to take the TV back to Kohl's only to find their store policy changed and they don't take TVs back without the original receipt, in the original box within 30 days of purchase. I have the exchange receipt, but not the original receipt.

I dread having to tell my Mom, a senior citizen on a fixed income that Kohl's no longer has a fair return policy. I have no working TV for her. I'm more than disappointed that two Westinghouse TVs had the exact same problem. I don't know if all Westinghouse TVs have the same poor quality. Beware. The sound stopped working within a few months of use on two 32" Westinghouse TV's - model #WD32HX1120.

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    Verified Reviewer
    Original review: Sept. 19, 2017

    My TVs did not last 4 years. I purchased two 46 Westinghouse TVs. My sons TVs blew last month and now mine does not work. We have the sound and no picture. I feel that this is awful and a inconvenience and I will not buy another Westinghouse anything again. I understand that I did not purchase a warranty but I wonder if it would have covered it anyway.

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    Verified Reviewer
    Original review: Sept. 18, 2017

    Worst TV ever bought. Died in less than 6 months. DO NOT BUY ANY WESTINGHOUSE product. Worst warranty practices in the industry. Very poor build quality. Bought the TV for $299 plus tax. Asked me to have it shipped back to them at my OWN cost. That too after a long phone call and after being asked to send multiple photos as evidence of the TV not working. Shipping cost would be $280. Ridiculous warranty policy. STAY AWAY from Westinghouse. DO NOT BUY ANY WESTINGHOUSE product.

    Verified Reviewer
    Original review: Aug. 25, 2017

    I searched high and low for a basic, no frills washing machine that was made in the USA. The Hydrowave by Westinghouse fit the bill. For the first year, it was fine. And then it all started to go downhill. First of all, the choice of water levels is a joke, because it's going to fill up to 'whatever' regardless of where the knob is set. Secondly, the water temps do the same thing. I want cold, it gives me hot. I want hot, it gives me cold. Sometimes it actually completes the full cycle, other times it fills and then just turns off, so an hour later I go to put, what I think are clean clothes, into the dryer and instead they're still sitting there in a tub full of water. It has a mind of its own.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 21, 2017

    Brought tv brand new. Died in less than 30 days. Company would not give a return money for the tv. Made numerous phone calls. Spent money taking pictures of tv and talking with many customer service people and supervisors. Bottom line, customer service wanted me to ship tv at my cost, which would not be reimbursed, and which cost approx the same amount as the tv. Warning to all... That this company does not value any customer and uses this return policy as a way to not pay reimburse the customer. They outright stole hundreds of dollar from me and I have no recourse. This is the best scam ever. They must get rich doing practice, after all they have nothing to lose.

    Verified Reviewer
    Original review: Aug. 11, 2017

    Worst TV ever bought. Died in less than 6 months. DO NOT BUY ANY WESTINGHOUSE product. Worst warranty practices in the industry. Very poor build quality. Bought the TV for $200 plus tax. Asked me to have it shipped back to them at my OWN cost that too after a long phone call and after being asked to send multiple photos as evidence of the TV not working. Shipping cost would be $176. Ridiculous warranty policy. STAY AWAY from Westinghouse. DO NOT BUY ANY WESTINGHOUSE product.

    Original review: Aug. 2, 2017

    The picture went at 6 months after buying. I was made to pay to have the broken tv shipped to back to Westinghouse. I had to get proof they had signed for my tv after it had been shipped there. After 2 weeks they found my tv in their warehouse and wasn't able to fix it. I wouldn't recommend their tvs. I'll never buy another one!!

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    Verified Reviewer
    Original review: June 28, 2017

    Only had this Cabrio washing machine for 1 1/2 years. Bearings have gone... No I did not overload it as Westinghouse tried to tell me. I am 59, been washing for years, just me and my hubby. It will cost $700 to fix. I didn't even pay that much for it. Had another washing machine for 15 years never had a problem. Only got rid of it cause I thought a new one would be better on electricity. Would never buy or recommend any Westinghouse.

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    Verified Reviewer Verified Buyer
    Original review: June 27, 2017

    Buy a Westinghouse tv 55 inch, only worked 3 months. Please if you need to buy some electronic device, never buy Westinghouse. They are trash, and your warranty service is worse. You have to return the tv to California, so they can resell it, pay $200 on UPS so they can return the value of what you paid for their trash. Of course they do not pay the taxes you paid. Never buy Westinghouse electronics.

    Verified Reviewer
    Original review: June 24, 2017

    I bought this TV on sale at BEST Buy and was very excited. 2 months later the TV would turn on, had sound but was completely black screen. Went to go fix it, stepped out of the room for 2 minutes... Came back in TV completely dead. I am now out of $200 and a TV. Do not recommend.

    Verified Reviewer Verified Buyer
    Original review: June 18, 2017

    Their warranty process is horrible. I bought a Westinghouse 55 inch TV off HSN for $643. After about 3 weeks of having the TV I tried to turn it off and the screen just turned black. It was still on just a black screen. I eventually had to unplug the TV in order for it to turn on and off. I called the customer service on 3 different occasions to no avail. They gave me the run around having me reset it 3 different times. Finally they said I could send the TV back at my OWN expense and have a new TV sent to me. Well I don't have that type of money to resend a TV I purposely purchased because it supposedly had a warranty. Long story short please do not buy any Westinghouse products because their warranty is crap and they will give you the run around until your warranty is close to running out.

    Verified Reviewer
    Original review: June 16, 2017

    Bought my TV November 28 2016. Now it won't turn on. Called customer service. Was first told 10-15 business weeks to have it looked at under warranty. Then WE have to pay for it to be shipped to them so that was another 200 dollars. Don't waste time buying this brand TV, spend the extra money buying a different brand. All together over 600 dollars to end up with a broken TV.

    Original review: June 11, 2017

    Not much to say that hasn't been said on recent reviews of these products. Worked maybe 6 months then died. Made me go through hoops to start the claim only to find out that I pay for return shipping (across the country), would probably take 3-6 weeks, and would only send a like model after one was located?? If something breaks under manufacturer's warranty that I bought new I should get a new one if mine can't be repaired, all this trouble is not worth it and they know it. Also you have to put some blame on Best Buy as they are selling these garbage paperweights (STAND BEHIND WHAT YOU SELL). It's truly a shame that this is your typical business anymore. STAY AS FAR AWAY FROM THIS COMPANY AND THEIR PRODUCTS AS POSSIBLE!!!

    Verified Reviewer
    Original review: June 7, 2017

    TV during Sesame Street no sound even after doing a reset. No sound after 6 months. The TV purchase is under 1 year. After sending numerous emails, calling Best Buy where I purchased the TV, the manager was kind and sent me the pickup sheet with the price paid via email to send to Westinghouse. Then more emailing again of the back of the TV, etc. proof of purchase, finally sent email with information to send back the product.

    Called the customer service replacement line and asked if I should send the product back in the original packing or do I need to get a special package box. The CSR states that send the product back in original packaging and interior packaging it would be safe. Well it was not safe. Get an email today 6/7/2017 stating that the product was damaged by the carrier and the product warranty is no longer valid. To contact the carrier to replace it. After paying $85 to send the product back for replacement I must now make arrangements for the pickup for the product in 48 hours or they will put it in storage for 30 days then discard it. So now I am without a functional TV, $180, $85 and no TV.

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    Verified Reviewer Verified Buyer
    Original review: June 5, 2017

    I purchased a 50" flat screen TV 4K and it did have some issues with the on/off button - would not turn off with controller, it somehow corrected itself. After 5 months there is no picture. If you turn it off and on several times eventually you get a picture, but it goes off again and you just have a pattern of vertical gray lines. I looked at the reviews online and this is a very common issue along with so many other complaints at 6 months after purchase. This TV was $500, and I got it on sale for $399. In my world that is an awful lot of money. The company says you have to ship it back to them which could run about $200 and if they can not fix it you have to get a refurbished one from them. This company is obviously selling defective merchandise and I am quite irritated by this.

    Verified Reviewer
    Original review: June 2, 2017

    My TV is just as good now as it was when I brought it home. The color is good, the picture is clear & crisp as well as the sound. Up & down of volume is also good. It is very well made and I have mine for over 6 years, still going strong. If you want a great TV buy WH.

    Verified Reviewer
    Original review: May 27, 2017

    Defective TV purchased November 2016. Great price 199.00 but only lasted 5 months. The antenna connection inside was defective. What a waste of money and time. To deal with customer service (Indonesia) was an ordeal and then going through troubleshooting repeatedly, taking pictures of each result was also a waste. The end result was taking it to the post office and they did not want it because it was oversized. Small parcel carrier wanted almost the same amount for shipping and insurance as what I paid for it, to go to their California return center and IF they agreed that it was defective, I would get a "refurbished" TV. Instead of investing $400 for a refurb, I decided just to eat the 199.00.

    Verified Reviewer
    Original review: May 26, 2017

    Worked just fine for three years, then started getting a dark grey stripe across the middle one third of the screen. Still does it from time to time and has to be turned off and restarted after 10 -15 seconds.

    Verified Reviewer
    Original review: May 25, 2017

    Westinghouse shows good pictures, has great sound and the screen is just the right size. It has been working for me for 6 years. I haven't had any problems with it.

    Verified Reviewer
    Original review: May 21, 2017

    We're retired with health issues so we enjoying watching TV shows & movies. Westinghouse is a great old brand, trusted in many appliances not just TVs. Price is great & sizes are perfect. Just a great TV, everything we needed & attractive at a great price. We own 2 of them.

    Verified Reviewer
    Original review: May 19, 2017

    Westinghouse products have totally withstood the test of time. I bought it because of the brand and price. I knew this is a great quality product from when I was a child. Very happy with my TV, to the point we have two of them.

    Verified Reviewer
    Original review: May 18, 2017

    Bought the 50" Westinghouse 4k HDTV in Jan 2017 with 3 year extended warranty from Square Trade. Square Trade said I must deal directly with Westinghouse for first year. TV went bad after 6 months, all movies appearing too dark to make anything out. Also discovered headphone jack doesn't work. Called to report the defect and they gave me a bunch of mumbo-jumbo. Said they'd respond in 5 days. Still waiting for a response. DON'T BUY A WESTINGHOUSE TV OR YOU WILL REGRET IT!!

    UPDATED ON 06/07/2017: Westinghouse told me I must pay for shipping myself to send their crummy TV back for repairs even when it's still under warranty! Over $400 to ship the TV back to Westinghouse for repairs, which is more than I paid for the TV when I bought it new. Absolutely outrageous! Don't buy this junk from this lousy and rip-off company. Their so called 'technical service' when calling in or emailing them is just about as bad as their product.

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    Verified Reviewer
    Original review: May 7, 2017

    Westinghouse LED Ultra HD Smart TV - From the moment where I opened the box and got the TV out, I felt how cheap it was... The plastic sides were kind of loose. Plug it, started it up... I needed to be in center of the TV for the remote to be captured... If I was sitting on my couch, nothing would happen. Set it up anyway and started to Watch one of my kid's TV show just to see how it was. The image was correct but not amazing (Better with my 10 years old Sharp) and the sound... WOW... Horrible... Like the sound was coming right out of a can. Brought it back

    Verified Reviewer Verified Buyer
    Original review: May 4, 2017

    I purchased my 55 inch smart TV in Oct. 2016. Very satisfied, beautiful picture. In March 2017, 6 months later while watching television I heard a popping noise and realizing that the sound had went bad! I called Westinghouse customer service explained the problem. Turned the volume up so that it could be heard through the phone. After sending in purchase information, I was informed that I had to send my 55 inch TV in and pay for shipping! $212.00. I wasn't informed that because my screen size was over 51inches that I could have had a in house service.

    I called back to talk to supervisor that was very short and nasty. I told him what I had just read and that that option wasn't given to me at all. He was very nasty and short. "Sorry for your inconvenience. We don't refund shipping cost and it will take 3 to 6 weeks to refund the cost of the TV minus taxes and shipping." I am very dissatisfied and will never purchase another Westinghouse product again!

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    Original review: April 16, 2017

    Don't touch a Westinghouse Product! Their TV broke in less than a year with minimal use at a vacation house. Their customer service is awful. They outsource everything to the Philippines eliminating US jobs. Over a static phone line with thick accents you are asked to send tons of photos, receipts, other excessive documentation, pay for postage $75 and a $40 box to ship all costing you more time and money than the original TV and then they tell you they can't help you unless you pay a ton more money even though TV is under warranty. George Westinghouse who founded this American company in 1886 would be turning over in his grave if he knew how horrible customers were treated.

    Original review: April 13, 2017

    I purchased the tv on Thanksgiving night of 2016 from Target in Watertown SD. In March 2017 there appeared a green line down the middle of it. After going through trouble shooting with Westinghouse they said I needed to send them photos of the tv, proof of purchase and serial number. I did but they didn't like that the serial number appeared to be tampered with so they wouldn't honor the warranty of the tv. Even though they could clearly read the serial number and matched up with everything else. I didn't even have the tv for 4 months before it went to junk. I called them and they wouldn't help at all, just said the warranty was void because the serial number appeared to be tampered with.

    Verified Reviewer
    Original review: April 13, 2017

    I bought a 40-inch television. Didn't even have it 30 days and it quit. I bought it from Best Buy. I bought it with income tax and I am disabled. I don’t have the cash to ship it and they won't return my money. So now I am without a TV and spent over $200 after taxes on it. Buyers please be aware. Been fighting over a week with them.

    Original review: March 30, 2017

    I am reaching out to Consumer Affairs regarding Westinghouse policy on their television repairs. The Westinghouse repair location is located in California, which may be good if I wasn't located in Philadelphia, PA. According to the policy, regarding repairs, I must ship the television that is defective from Philadelphia to California on my own dime. The cost to ship a 55 inch television across the country is quite expense, totaling $425.00, which is the total cost of the television itself. Westinghouse does not cover a single dime of the shipping cost, and I simply cannot afford to ship the television. It would now cost me, almost, $1,000.00 for a television that was only $399.99.

    Also, Westinghouse does not guarantee I will receive a fixed television, and if they cannot fix the television they will send a refurbished television. If I wanted a refurbished television I would have purchased a refurbished television. I don't understand why they cannot simply fix my product at my location or at least pay for the shipping of an expensive piece of electronic equipment.

    I purchased the product from Target, where I also purchased their extended warranty from Square Trade. The people at Square Trade could not be any more apologetic for our situation and have been extremely helpful. Square Trade would send an employee out to fix the television but cannot because the television is under a factory warranty. Westinghouse is putting an unnecessary burden on the individuals purchasing their products. If you are guaranteeing your product for the year then they should be required to pay for shipment to a facility on the other side of the country. The Westinghouse employees have been rude and unhelpful as they are most likely hand tied by their company's awful rules. I will never buy a product from Westinghouse again.

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    Verified Buyer
    Original review: March 30, 2017

    I discovered that my Westinghouse TV (DWM48F1Y1) was defective, then contacted Westinghouse for warranty service. I provided pictures and proof of purchase via email to verify warranty. Westinghouse never honored my TV warranty and they stopped communications. Do not purchase any Westinghouse products. Westinghouse will not honor the printed warranty that is included with their products.

    Westinghouse expert review by ConsumerAffairs

    Westinghouse got its start over 115 years ago, patenting the rotary steam engine. Throughout the years it has designed and manufactured multiple consumer appliances such as energy efficient light bulbs, LCD TVs and conventional portable and inverter generators. Its generators are designed for powering home appliances in emergency situations, campers and RVs and industrial job sites.

    • Portable generators: Westinghouse makes five portable generator models that range from 3,250-10,000 watts. They boast run times of around 10-19 hours when running at a 25 percent load. They also feature weather protected outlets for harsh working conditions and Pulse-Flo TIM Mufflers, which make these models among the quietest on the market.
    • Inverter generators: Westinghouse includes three models of generators in its inverter series ranging from 1,000-2,100 watts. They have a run-time of around 13 hours when operating at a 25 percent load. Inverter generators feature a double insulated acoustic hood, asymmetrical fans to allow for quiet operation and a lightweight, ergonomic design.
    • Additional features: Westinghouse offers additional features for their generators such as lifting hooks for easy transportation and remote start, which allows you to start your generator from a distance. Additionally, generators come with a smart idle feature that automatically adjusts based on demand, which saves fuel.
    • Service and support: Westinghouse offers multiple tools online to make sure your generator stays in working order and operates smoothly. You can register your product online, find a service center, view FAQs, read up on technical service bulletins and view informational videos on all models of generators. They also include details for their power warranty for each model.
    • Pricing: Westinghouse lists its three models of inverter generators at $499, $699 and $749. Its portable generators range from $449-$2,899.
    • Best for: consumers needing a portable generator for travel or recreational purposes.
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