Westinghouse

Westinghouse Reviews

 4.0/5 (700 ratings)
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Westinghouse Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 22, 2022

Bought a 75" Roku enabled TV and the Roku remote was missing. Sealed box so Best Buy would not help. Called Westinghouse customer service on 9/30/22 to open a case. Never heard back. Called again on 10/06/22 and happened to get the same original person on the line. He explained to me he submitted a request to the warehouse and has not heard back - no other information available, just waiting on "them". Basically no help, so I asked to speak to a supervisor - would have one call me back - no callback. I called again on 10/13/22 - "still waiting on warehouse to respond"-no supervisor available again-gave me number to corp office in CA-called there and got VM - left VM - no call back. Called again 11/16/22 - waiting on warehouse-no supervisor available-will have supervisor call me back-verified corp office number in CA-got name of person at corp office that I would be calling-Ibept **-no call back from sup.

LM at corp office again-no call back from Ibept. Today is 11/22/22. I will admit this is only a $30 problem thanks to Amazon. I was at least able to download the roku app on my phone and get the tv to work the day I got it. I then spent $30 on a roku remote from amazon. Everything works fine. My continued efforts calling Westinghouse is not about the $30 remote anymore, it's about the fact that over $30, Westinghouse is willing to provide this crappy of a customer experience for someone that purchased a 75" TV from them.

The only other resolution they ever offered was that I could return the item to where I purchased it. That might be viable solution, but I would rather spend $30 on a remote than carry a 75" TV back to a store! I can't imagine that Westinghouse cares about the $30 either, I think this is more of an example of how terrible they are at managing their customer service reps, and/or the process of making things right for the customer after their quality control process for packaging fails in the 1st place.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2022

TV image became un-viewable from internal issues, needing to jump through hoops for a replacement, terrible support based in Philippines that don't speak good English. A requirement to recycle the TV before getting a replacement.

5 people found this review helpful

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    Rated with 2 stars
    Verified Reviewer
    Original review: July 13, 2022

    I brought a Westinghouse 43 inch Roku tv and whenever I want to watch any streaming channels like Netflix or Hulu I have to keep unplugging the tv and plug it back up to get any sound. And this isn’t the first time this happened either… Just giving a heads up.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 2, 2022

    I purchased a brand new igen 4500 and from the beginning I was experiencing issues. I had to take it to a service center twice to get repaired and the unit only has 5 hours of total run time!! Even when I took it to the service center they respectfully told me that these generators are made very poorly and break down all the time. After they replaced what Westinghouse told them to replace the unit still ran poorly. I have been calling westinghouse for over a month and no one will answer nor call me back. Since I wasn't getting a response from them I tried to diagnose the unit my self. I turned it on and the unit started to spark and caught on fire. My niece was close by playing and could have gotten seriously injured but westinghouse still doesn't care and won't return my calls. Do not waste your money on these pieces of junk. Everyone I know has had to return their units due to them not running correctly and when there is an outage they simply can't be relied upon.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2022

    I purchased a 55” TV and it worked well for a few months (purchase the extra warranty or just buy a different brand). The remote only works for the power button now, HDMI ports have constant issues playing sound, constantly opens Google Play in the background even tho the remote has no batteries. Using it without the remote doesn’t work as the TV itself doesn’t have all the buttons on it to function fully. Tried several universal remotes and none have been able to connect. It may seem like a deal when you're purchasing it but I would say pay the extra couple hundred bucks and purchase a decent brand as this one is complete garbage.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 20, 2022

    I paid for a Westinghouse Power generator and was sent a wpower.com/bonus registration card to rate their product and receive a generator cover for my $1,200 dollar product FREE of charge. I provided my review and never received any cover or got a response to my inquiry about this with Westinghouse. Item purchased was the Westinghouse iGen4500 Super Quiet Portable Inverter Generator 3700 Rated & 4500 Peak Watts, Gas Powered, Electric Start, RV Ready, CARB Compliant.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2021

    Only buy this if you do not have a cap on your internet. I have a cap of 160gb per month. Within 2 1/2 days it used 62 gb of data. You cannot change the display to stream at a lower speed. Very disappointing. I am returning it to the place where I purchased it.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 22, 2021

    My TV lasted a year. I woke up this morning and there was internal damages. It was working perfectly fine last night. I just don’t understand why and how this happens. Westinghouse doesn’t want to help replace it. I had terrible experience with customer service. It sad.

    15 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 27, 2021

    For such a large screen TV (52 inches) it has excellent sound quality and I love having a Roku built-in. The picture is crisp and clear and with this TV being a 4K, it really does make all the difference!

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 13, 2021

    I have a Westinghouse 48” smart television. The television works really good. The picture is very clear and the colors are great. However, it takes several seconds for the screen to warm up before it comes on. And the remote is not very user friendly. It has to be pointed directly at the television and the buttons pushed really hard to control anything on the television. I’d seriously consider a different brand if I were to purchase a new television.

    17 people found this review helpful
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    Westinghouse author review by ConsumerAffairs Research Team

    Westinghouse got its start over 115 years ago, patenting the rotary steam engine. Throughout the years it has designed and manufactured multiple consumer appliances such as energy efficient light bulbs, LCD TVs and conventional portable and inverter generators. Its generators are designed for powering home appliances in emergency situations, campers and RVs and industrial job sites.

    • Portable generators: Westinghouse makes five portable generator models that range from 3,250-10,000 watts. They boast run times of around 10-19 hours when running at a 25 percent load. They also feature weather protected outlets for harsh working conditions and Pulse-Flo TIM Mufflers, which make these models among the quietest on the market.

    • Inverter generators: Westinghouse includes three models of generators in its inverter series ranging from 1,000-2,100 watts. They have a run-time of around 13 hours when operating at a 25 percent load. Inverter generators feature a double insulated acoustic hood, asymmetrical fans to allow for quiet operation and a lightweight, ergonomic design.

    • Additional features: Westinghouse offers additional features for their generators such as lifting hooks for easy transportation and remote start, which allows you to start your generator from a distance. Additionally, generators come with a smart idle feature that automatically adjusts based on demand, which saves fuel.

    • Service and support: Westinghouse offers multiple tools online to make sure your generator stays in working order and operates smoothly. You can register your product online, find a service center, view FAQs, read up on technical service bulletins and view informational videos on all models of generators. They also include details for their power warranty for each model.

    • Pricing: Westinghouse lists its three models of inverter generators at $499, $699 and $749. Its portable generators range from $449-$2,899.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Westinghouse Company Information

    Company Name:
    Westinghouse
    Website:
    westinghouse.com