Consumer Complaints and Reviews
Vizio 55" 1080p (E5501-B2B) - I bought this TV March 3, 2015. Here it is June 2, 2017 and the backlight is not working on the television. I have tried everything unplugged replugging. When I contact Vizio customer service they tell me that there's nothing that they can do. I want to file a class action lawsuit! I have read very many reviews saying the same thing that I am saying. They have distributed products that are faulty. If there is anyone else that would like to file one as well please leave your information.
This is the second Vizio tv to just stop working. The first one I just wrote off because it was a 32 inch and was somewhat inexpensive. It can only happen once right? No. I bought a bigger one and both only lasted less than a year before they gave out. This brand is garbage. My Samsung's have never failed. I will replace with a Samsung. Beware. I'm telling you they are pure junk.
First off I bought this soundbar (SB4051-C0 Soundbar) refurbished through Newegg. This product should have the backing of its company, and be free of major defects. The only issue with this product is the ding on one of the satellite speakers, and the product has the bass set way too high. After one month of use, There has been a issue with the soundbar disconnecting from the system and being unresponsive. (white and amber light) At first it was fine, now it just stays in this state. There is no documentation of this issue, and no response from Vizio.
Purchased (P502ui-B1 55" G4) 2 years ago from Costco for $700. Worked great until it died. After researching found Vizio has flawed internal boards that fail after a short time. After much research with Audio visual, experts were told not worth it, trash it and buy a new TV. Called Customer service and it's like talking to Andy from Mayberry, "everything is great and we never hear about these problems... yours must be special". R-I-G-H-T. Very disillusioned that these companies lack pride and make things that are disposable to pollute our environment, so they can stack up in some dump and we can all buy tv's every two years. I remember having a tv for 10 to 15 years before they died. Vizio won't last!
Just out of my one year warranty and my bottom right of my 60 inch E series TV went dark. Looking for a repair I called Vizio. Went through proof. Was told to trash it. Please look up about their TVs. This is a common problem with MANY models. Yes, they offered $100 off of my next purchase of the same series, but really. For the price... With no way to fix I'd rather buy from a maker who is willing to repair.
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Working on third replacement Vizio TV. Latest one arrived about 5 months ago. Opened the box, plugged in DirecTV, plugged into AC and we're off to the races. Live in rural Colorado, nothing other than DSL line so I had no occasion to try the Netflix, etc. apps. Trying to use apps, discovered this thing requires an Android-type device to make it go. I can't use it as-is since I need something with the needed stuff already on board, not run by a phone. I still use my flip-phone from several years back since all I need is a phone, not a pocket-entertainer-gaming device. Seems now I have to get a new phone ($200 or so) to get this Vizio piece of junk to work. Got a friend who has fiber to download their app on an Android. Tells me I've lost internet connection, lists other problems, then shuts off. Found tons of app complaints on Google Play, all describing the same and other problems. Bottom line, if all WERE okay, the app is still useless.
Called Vizio, got someone in South Dakota who said they don't service this type of problem, that I had to go to the vendor to work out a solution. Since this model E32 was provided by them I thought they would try to help. Bought the first in this series from Costco, the second one was provided by warranty folks, and this useless one came to me from Best Buy in Kentucky. Thank God I saved the box which contained this info. Vizio absolutely refused to do anything. Got the same balloon-filler from a Vizio "supervisor" who basically said once they sell the damn things, it immediately becomes someone else's problem if there are issues. They probably have their responses printed on cafeteria trays and all have the same excuses and dust-offs in front on them.
Three calls to Best Buy service centers and I'm now promised a full store-credit when I take it in. It is an outright deceptive practice to send out what amounts to a stand-alone monitor to replace a "Smart" TV. Even worse is the fact their hot-spot app does NOT work and is still being re-tested to figure out how many things Vizio got wrong with this obviously committee conceived melange of useless parts. Cursory checks reveal this particular failure-piece-of-** is not even on the market anymore. Add this to a DVD player with a constant loud audio buzz and I will never buy or recommend any Vizio products to even my worst enemy. They should liquidate and put all their inventory in a toxic landfill.
Model E40-D0 TV - I purchased a Vizio TV in September, 2016. It is still under warranty. About a month ago the screen, while watching TV, would turn into a two-toned pixel filled psychedelic image that would render the remote control specifically for this TV, useless. I contacted Vizio through their website and received an email with very clear, easy-to-understand directions to resolve the matter. It worked! The TV didn't pixelate, various emails went back and forth with praise and thanks and then I received an email from Vizio with a case no. Then I received another email with the same case no. and then I received another email with the same case no. Then two weeks later the TV pixelated, for lack of a better word, again and continues to pixelate.
I contacted Vizio through email with my case no. and two weeks later and very clear training tactics taught to their customer service representatives; I've had four of them, their training is this: gather as much information from the consumer and give them nothing. The TV is still pixelating, with the solution, in their opinion: The cable company is making the TV act up - you need to contact them. I'm not an idiot. This product is under warranty. The warranty needs to be honored - simple. I will not buy another Vizio product - ever.
Purchased 2 smart TV's in 4 years, both one month after warranty exp, sound starts goes up/down frustrating when you are trying to watch something. Contacted Vizio and their only response was maybe buy a soundbar or they repair for $350. This sucks or buy a new one. This is not you want to hear when you have put out so much money. Contacted Sam's where they both came from and of course I did not have the receipt. But even if it was after the one year warranty it was on me.
Do not buy a Vizio TV from Sam's, from Walmart, not anywhere. I will never buy another Vizio. I bought the suggested soundbar and guess what? Didn't help. VERY FRUSTRATED... I requested a copy from the Sam's Club. They said they couldn't do that but their customer service department said they could for up to 2 years. Have had a Sam's Club card for many years.
I bought a refurbished Vizio tv from Walmart online. The tv has HDMI's that are overheating therefore causing anything it plugs into to overheat and stop working. This tv was giving me problems within six months of buying it. It locks up and you have to manually unplug it as well. I called Vizio and they lied and said it was sold to an unauthorized seller, referring to Walmart. Walmart says that Vizio is not telling the truth. Neither has agreed to buy or refund my money even though it destroyed a firestick and a Roku2. Never again will I buy from Walmart online or especially VIZIO. The worst customer experience ever and a horrible brand tv. This should not even be a question to refund because aren't tv's supposed to last a long time. I am no longer a customer. Tell others to not buy a VIZIO.
I purchased a 22" Vizio TV, January 2014. Less than a year after purchase, I saw an odd "line" running straight through the picture. They hassled me a bit but it was under warranty and supposedly they sent me a new TV. A few weeks ago, when trying to turn on the TV w/ the remote, the power light was lit but nothing on the screen. I unplugged it, plugged it back in and it worked... Only problem is, that's what I had to do to watch it until last night. After an online chat and resetting the power button, it worked. Only once. She suggested taking it to a repair shop. Hell, it will cost $100 for someone to tell me that they can fix it for $75 and I paid $128 for it. Never Vizio again. I just ordered an LG "19 for the same price. I've had a 42" LG in my living room for 8 years. Zero problems...
43" smart TV - perhaps the TV is smarter than I thought... Less than 5 months old starts melting at the corner by power indicator light and the LED screen cracks from the heat. Support@Vizio repeatedly claimed I accidentally in a condescending tone smashed the screen of a perfectly good TV so I could make a claim on it... claim denied. ** them in the ass!!! DON'T buy a Vizio without at least a 3 year independent warranty... so you can avoid their scheming, scamming, chiseling **... because their 12 month doesn't equate to nothing but **.
60 in Smart Cast interference buzz then DOA - Bought this at Walmart for $250. Didn't say why it was marked down now I know. A return or someone was able to return it without a receipt showing serial #. I haven't looked to see if the #'s match to the TV and box. It lasted about 3 weeks. It would buzz between YouTube videos several times I had to turn off PC and TV. Then it didn't turn on anymore. It would light up but power down nothing on the screen. I am in contact with Vizio and it will be repaired. The store is giving me 90 days instead of 30 (electronics). I wanted to exchange it but they said I would have to pay the difference. So they are admitting there's a problem with Vizio. I will likely take it back.
Bought 55" TV from Walmart almost a year ago. Message keeps popping up, resolution not supported, ugh. I had cable check this and audio design company check this, was told it is the TV. Vizio keeps telling me "you have to have cable co. go in and fix resolution..." Not true. I switched cable boxes that never showed this message on my other Vizio and surprise it happened again. They won't own up to it. Argh.
First off I am on my 3rd replacement TV from Vizio. Of course again I have another issue with my TV. But this time they are doing everything possible to not give me another replacement. So my first TV I got a refurbished TV that had a ton of dead pixels that showed up randomly and half of the back light would just turn off randomly. Then my brand new replacement TV got stuck into a mirrored state where the bottom half of my screen turned into mirror of the top of the screen... So now with the third one I got. A week after I got it I noticed that I have 4 dead pixels that were not there to begin with. The bad part is they are small so it is really hard to get them to show up on camera. They are definitely there you can easily see them in person. I have also been having issues where my screen takes upwards of a minute to turn on. It also restarts and power down randomly.
So I called Vizio and told them about the issues I have been having. Which I am already beyond frustrated this is my third TV and yet again I am having problems with it. So I get a nice lady to start out with and I tell her about all the issues I have been having. She tells me to send her pictures of the dead pixels so I do. I get an email a few minutes later saying they got my pictures so I called back. Here is were it all goes bad the lady pulls up my case and the first thing this lady says to me is "Oh so I see the pictures and looks like you only have one dead pixel". I said "No, I have 4 that I can see and in the pictures I sent you can clearly see that I do yet your claiming that I only have 1".
She then argues with me for over 10 minutes trying to say I am wrong and only have one when I clearly have 4. She then goes on about how she isn't avoiding giving me a replacement which is a complete lie. But even if I could prove by picture that I have 4 dead pixels. Vizio has a terrible policy that their customers should have to be stuck with the faulty TV if they do not have 5 or more dead pixels. In what way does that make sense that I should have to have a faulty TV because it does not meet their standard to be replaced? So after talking to this rude lady that obviously does not know a thing about TVs she cant do a thing about it since my TV only has 4 dead pixels or at least what she said.
So I move onto the next issue which are the power issues I have been having. I have owned many many TVs and never had this issue with the power or dead pixels. If I ever did have a dead pixel problem my TV was replaced no questions asked. So the power issue is my TV takes upwards of 30 seconds to turn on a lot of the time and sometimes 60 seconds. Also my TV power cycles randomly which is causing me a lot of issues since I use this for my computer monitor. So I told this same lady about my issues and the first thing that comes out of this ladies mouth is "That is normal". I cannot believe what I am hearing it is obvious that this TV has a power issues and this lady is doing everything she can to make it seem like it is a normal issue with their TVs.
I have had quite a few Vizio's and never once had this issue with my TV... So guess what? I am stuck with this TV when it is obvious there are issues with dead pixels and powering issues. Vizio does not care about their customers they do anything they can to avoid replacing your TV when you pay hundreds of dollars for them. I use to be a huge fan of Vizio's but I will never own another Vizio for the rest of my life because of how terrible their customer service is. They have 0 customer service. They will do everything possible to make you stuck with your faulty TV. So you better hope if you decide to get a Vizio you have no issues that they see as a minor one because your gonna be stuck with the TV. I don't recommend Vizio to anyone. Their TVs are good yet they leave you high and dry if you have any issues with them. Get a Samsung that is what I am gonna do from now on.
I bought this (VIZIO M-Series) and used this very very little since 2013. I have had trouble with connectivity since 2015 and though VIZIO has good responsive support, that does little to provide help and fixes for a defective tv. I would be happy if I could use the smart tv portion, paid for, and desired, but no luck. They give you ONE year warranty. Be wary. Don't buy a tv if you want to know that your money will last a decade or more on most other TVs.
So let me start off first by saying I purchased a 70-inch E70 Vizio TV from Walmart. The TV had a great picture but the problem was the screen kept getting white spots and dark corners. Long story short, I went through 6 different TVs through them and they even upgraded me to a newer model which also broke down within 6 months. Each time Vizio was great in sending me a replacement but the last time they gave me a new TV they only gave me a 90-day warranty instead of the full 1 year. This company seems to be good, but their product is a POS! Don't ever buy a Vizio if you want to have a TV that will last. I am not kidding 6 different TVs and each one of them had different problems within 6 months of getting the replacement each time. I will tell anyone I know to never buy a TV from Vizio and take my experience and don't make the same mistake.
This is not a customer-oriented customer. Buy anything else, don't buy Vizio. I bought 3 TVs from Vizio.com. One of them arrived with a severely damaged screen. Because I called outside of their 2 week return window, they said "sorry, can't help you." Then they tried to sell me a new (but discounted TV). When I asked what I should do with the damaged TV they sent me, the Vizio customer service rep said "I don't know, maybe take it to an electronics recycling facility." Wow. $800 bucks down the drain. This was my 6th TV that I've purchased from Vizio. Never, again. Vizio is no Amazon and it was a mistake to buy from them and expect the same level of customer service and quality.
I HAVE A E65-C3 Vizio tv that will lock up when turning on after firmware update version V1.4 23-FHD. I have to unplug power and reboot the tv in order for it to turn back on. Later after Vizio replaced all three circuit cards and again the update followed 3 days later the same thing happened. I later found out it was due to the DATA On/off function was turned off and the only way I could get the tv to turn on properly was to keep the data ON to satisfy the function under system info. The Data on is used for their 3rd party marketing to find out what customers are watching.
After a extensive conversation with a number of people in upper escalation at VIZIO I got a idiot named Jessie ** that would not give me his supervisor's name and I recorded every bit of the conversations over a 3 week period to give to Sam's Club and Walmart executives to show the illegal practices of Vizio not standing behind the warranty. They now after sending a technician 3rd party out to replace all 3 of the circuit cards, they now say that the receipt I gave them is invalid and stated I have tried to go and repair my tv myself and it voids the warranty which is a complete LIE.
They can't fix the problem and now takes the position that the receipt isn't valid and wants my 9 digit Sam's membership number to verify the receipt. They stated they were going to put me on conference calling but had the store on their other line and was acting as me to get the store to access my account. OMG the illegal practice of this idiot Jessie ** in South Dakota.
Then instead of a conference calling between Sam's Club and me, Jessie ** claimed he was going to do, Jessie ** instead posed as me with Sam's Club on hold on another line and asked for my membership number which I refused to give him unless I was directly in connect with Sam's Club myself. Jessie ** then started to do some fancy dancing on his explanation and stated he cannot verify the purchase date even though he had a copy of the receipt and after sending out a repairman to change out all 3 circuit cards a week before.
Including the mixed up on the technician notes from the repair which stated some other order and stated the tv was working properly and they had a picture of the working tv and serial numbers and the 3rd party had the old circuit cards with the burned in serial number, but the notes said they never repaired the TV. I had my interior cameras running the whole time of the repair that the technician was unaware of.
OMG what a JOKE now I am dumping this piece of Crap on Sam's doorstep if they don't stand behind the warranty. Now Vizio is claiming I never let the technician work on the tv which is nothing more than a parts changer and they have only been in business since 2012 and working under Vizio's 3rd party repair agency TV SERVICE CENTER that hires small business in the area. Now they say that I don't have a warranty on my 8 month old TV.
Stay away from these piece of crap that are made in China and they claim to be made in USA because of their call center is in USA and have a USA Corporation. Everything is made in China. Keep reading folks these story are all over the net about Vizio piece of crap, hopefully social media will hurt their bottom line!!!
Don't buy any Vizio products. They are not helpful and helping to resolve your issues that you have with your purchase or product. The only thing they know how to do is keep apologizing and saying they understand but yet if they really understand they would try harder to fix the customer problem instead of saying they can't. What is the point of having a manufacturer's warranty on something if they don't do nothing about the program. What is the point of buying a warranty for your expensive products if you can't get them fixed. This company don't want to do anything for their customers and this will be the last time I purchase a Vizio product or recommend a Vizio product to anyone ever again. I'll stick with LG from here on out.
I purchased a Vizio 55 inch flat screen TV from Walmart and when I pulled it out the box the tv was already damaged. I told them that one of their floor associates got this tv from the back and was dragging it across the floor and seemed a little rough with the tv. I never got a chance to put it on my TV stand or cut it on. I took it back to Walmart who would not refund me my money nor exchange it because they claim that the back has been taken off of it. They did not care about how the tv was sold to me. Told me that I had to call Vizio. I took the tv back home and called Vizio only to hear that they too cannot take it back and that I had to take this up with Walmart.
All this running around and back and forth and still out of money and a damaged tv that I can't watch that is just sitting there looking at me in my house. Don't buy a tv from Walmart because they won't help you and don't buy the warranty because it does no go. Don't Vizio products because this is my second tv from them and both was damaged before the factory warranty was up and yet they did nothing nor did they take by their product. What a Bummer. Waste of my hard earned money. I will never buy any of their products again.
Just like most of the reviews here, I had a terrible experience with this company and will never purchase a Vizio product ever again. My TV was just over a year old, and then the black screen of death hit. After multiple emails and severals phone calls, they offered us the same TV for $20 MORE than we purchased it for. They called it a discounted offer after refusing to accept any responsibility for the problem. I too had the issue checked out by multiple 3rd parties. All responded with the same speech. "It is a known issue with Vizio televisions". Lesson learned: Stay away, far far away from Vizio products.
Every time I go into a retail store that sells TVs, I make it my mission to talk a stranger out of buying their junk products. The exact same size TV that I paid $60 less for was a Wal-Mart Sceptre brand. I purchased that one a year before the Vizio, and it is still working perfectly. So I overpaid for an inferior product. Very disappointed and hoping to see a class action soon!
They called to advise me they'd shipped a part to my home address on Tue. Why my house and not the local technician? More on that later. Anyway, I was to call them once I received the part, whereupon they would IMMEDIATELY contact the local tech, who in turn would call me and set up an appointment. They called twice the next day, Wed, asking for my address (?), which of course they already had because they'd shipped it already. And they asked me to call. This time I got someone in Illinois rather than South Dakota. They told me the information was not correct, and it would be shipped to the local tech. That makes so much more sense. More on that later.
I called on Fri and notified them I had the part, but why my home address? That's how it's done, I was told. Later that day I had more emails from them, saying it would take 7-10 days before I heard from anyone. Wtf? I called back and asked why a two minute call would take 7-10 days. They would investigate. Heard nothing on Sat, so I called and emailed Mon. They said it would take 7-10 days because I lived in Canada. Hmm, no phone circuits from the service desk to Canada I surmise, so the two minute phone call has been replaced by Pony Express? Wtf.
On Tue I received another 7-10 days email, so I emailed back and phoned again. They said they'd get right on it. Wed I received another email saying it would take 7-10 days because I was in Canada. I couldn't take it. I emailed, pleading to move this up the chain to management, and never again send that stupid 7-10 day email with a signing off of 'have a great day!' I then stated the obvious, they had no local tech even though there are millions of people in my area. That has to be reason for this inordinate delay so 'fess up. I mean, really, not one contracted shop amongst a population of millions of people? Why don't they say so!
Thursday I get a call from the local tech. We said up a time to install the part tomorrow. Fri. Give me a hallelujah! The tech showed up on the correct day at the appointed hour with the tools needed to replace the parts (not part, but parts inside the box). I had to ask him and, sure enough, he agreed to sign on as a Visio tech TWO DAYS AGO. That's why they shipped the part to my house the week before, there was no local tech to send it to, so why the hell didn't they just say that the week before?! So, there is nothing out there for customer service but staff reading from scripts. Their ability to listen and react is non-existent, or they have been gagged and prevented from showing any initiative.
That's my story. No TV for nearly two weeks, with the second week being total frustration and aggravation, needlessly. The hell with in-house service. The day it broke I could have taken it down the street and had it fixed. The in-house service is from in-hell and as usual when this happens you have to wonder who's steering the ship. Not one email or call from a supervisor saying 'oops, we goofed, sorry'.
P.S. You will never guess what came into my Inbox today: "Thank you for your recent inquiry with VIZIO. I would be more than happy to help you. Here at VIZIO we do offer best in class technical support. I do apologize for the time frame, Unfortunately with you being in Canada, it does take a bit longer. We are looking at a time frame of 7-10 business day. I checked and we set this up on the 29th of March. Please be patient we are working very hard to get to your service call. Have a great day. Thank you for choosing VIZIO!" Unfreakin' believable. And it was Tue, not Wed, me bucko. Goodbye Visio.
I just had a power outage. When the power returned everything else on the circuit turned back on except the TV. The TV is more than a year old, so I'm screwed. It should have been build to withstand this common occurrence.
Purchased our TV for $799 in January of 2015. Today, March 28, 2017, we got the, as referred to on the internet, black screen of death. My husband contacted Vizio and was told it could not be fixed and offered him a coupon towards another TV. I researched the problem and it seems to be an epidemic. The TV should last a lot longer than it did. They seem to go black just outside of the warranty life. To me, this one reeks of a class action lawsuit.
My at the time 18 year old son paid his hard earned money to buy a Smart tv. He picked Vizio because he thought he was getting the best. He spent over $500 for this tv. 4 years later the screen goes black, perfect sound no picture. I called Vizio; I was told it would be better to buy a new tv than fix this one! So $500 tv's from Vizio are only good for 4 years??? From what I've seen this backlight going out is a common problem with Vizio. Not buying another Vizio tv, they didn't even offer a discount!
If you get anything out of this experience of mine I would just tell you to stay away from Vizio. I purchased the M55-D0 on February 17, 2017, and I received the TV on February 22, 2017. For the first 5 days the TV was perfect everything ran smooth games looked amazing on it, however on the 6th day it all changed. I was playing a game and the screen started having a bars look to it and then a checkerboard look and then the screen just went black. It did this multiple times I tried to reset it and it happened during the reset. I chatted with Vizio at first and that went awful they didn't understand the problem, I then called and talked to them and they asked me to send them pictures of what was going on. I sent the pictures that night February 28, 2017, I ended up sending the pictures 4 times before they finally sent me anything back saying they received the pictures.
It was the next day when they sent me the confirmation that they were sending me a new TV March 3, 2017. Now I thought that this wouldn't be a long process their TV from their own store broke in 6 days so I thought it might take 2-5 days. Well I could not have been more wrong, it took 13 DAYS for the replacement to be delivered, and you know what!!! The screen on the new one was damaged!!! Either by poor manufacturing or by the crappy packing job them did, the TV was in its original box that was inside a place brown box that was meant for a 75inch TV and had absolutely no padding. I took a picture. It had a good 2 feet from top to bottom of space to move around and a good 10 inches on the width. HOW DUMB was the person packing that tv? Who would pack a TV in a box with no packaging? I refused the TV like I was supposed to and called Vizio, and what they told me pissed me off even more.
I was told that it would take 7-10 Business days after it was processed for me to get another replacement TV! I told them no and that I want a refund, and after being put on hold for about 5 minutes they said okay and they would get it processing. They then said that they will have to use the same company that brought the broken replacement TV to come pick up the TV and that they would be calling me within 24-48 Hours. I called on March 16th and still nothing on the 22nd.
Another thing they said that once the TV gets picked up and delivered back to their warehouse (God only knows how long that will take) it will be 7-10 business days to get my money back. This is Flipping ridiculous I have been without a working TV for 22 days now and it will easily be over a month since the company that is picking up the TV will never call me back, and it taking them 13 days for them to deliver the broken one, I expect to not have my refund for probably another month.
Update: I called them yesterday and they said that the pickup company will call me and schedule a time to pick up the TV however nobody called me. I called today and was told that it takes them 24-48 hours to call, even though I called on Thursday they said they didn't push it through until Monday. Which by that logic then yesterday would have been 48 hours but they told me to call back tomorrow if I don't receive a call. If I do not receive a call today I am going to call tomorrow and demand a 3 way call which I will schedule a Damn appointment at that time so they cannot tell me that it will just be another 24-48 hours.
If you enjoy being led on by a company and having crappy service that will stress you out to the point of wanting a drink after every time you talk to them then by all means buy Vizio. But if you actually want to not be stressed out and not have crappy service and be led on by a company that claims to have amazing service then do not buy Vizio!
I purchased a Vizio television on December 19. Three days ago the whole television was filled up with lines. I called Best Buy and they informed me that it was a Vizio issue. I called Vizio and was told the television had been hit with an object and had damage and will not fix. I called a third party who informed me that there was no physical damage and that the tv is defective after he ran a complete diagnostic test. I called Vizio and told them I had a third party inspect the tv and they stood by their lie even after I faxed them the result of the diagnostic test. I will never buy a Vizio product again.
The TV doesn't seem to be anything great or awful for the most part, just ordinary but the price is great. When I first got the TV and had it turned off, it started turning itself on. Then the cable insert fell out. It was under warranty and a technician came to my house and replaced the entire panel so it should be good as new.
I purchased VIZIO 5.1 SmartCast 40 inch Sound Bar from Best Buy and had Geek Squad installed it in my bedroom. This unit has been giving me problems and so I brought this issue up with VIZIO. Please know that I am still protected under their manufacturer's warranty because I bought this unit back in October 2016. After so many back-and-forth calls and unnecessary tech support sessions/discussions with VIZIO, I am being told by VIZIO that they would not replace this unit because they are not sure when will they have the same product available. So the only option I have available is that I should send this unit back and get the refund. They will not refund my installation fee of $150.00 that I spent with Geek Squad. If I choose not to take their refund, I will have to contact them periodically to check if they have this product available or not.
I suggested that since they have a case opened up in my name and they have recorded all the details, it should be VIZIO who should make the contact once the product becomes available. They refused this suggestion because it does not work in their favor. Wow, extremely rude and unhelpful representatives, and executives with no care about consumers' difficulties. I own several VIZIO TVs, sound systems, and speakers but after this experience, VIZIO will not see a dime from home or hotels, and I will make sure to go out of my way to not purchase a VIZIO product ever.
Vizio is not outstanding, but it is good. It works well, but has a few issues. The 55in TV picture is crisp, but power cord needs to be better. Has issues with picture going dark and only being heard, then it comes back after moving it and playing with the power cord. The remotes buttons are too close and the lettering rubs off.
I like the brand and trying to stay brand favorite, several times I have experienced no sound. I checked the book only to find out that it's a common problem. Well I don't like it. It's beginning to happen more often. We have to turn the tv off and then back on with the remote. I usually turn off from the side button.
ConsumerAffairs Research Team
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Originally sold exclusively in warehouse clubs, Vizio has emerged to become one of North America's top-selling TV brands, offering a wide range of LED-based LCD TVs and available at many major retailers. The company's UHD TVs are the first to include Dolby's high-dynamic range vision technology.
- LED zones: Superior picture quality is achieved by 16 to 72 (depending on the series) active LED zones that adapt to you to deliver brighter brights and blacker blacks.
- Smarter TV: With a remote that has dedicated buttons for Netflix, Amazon and iHeartRadio and built-in apps and WiFi connectivity, Vizio takes Smart TV and makes it even smarter.
- Ultra HD: 4K Ultra HD models have ultra-sharp 2160p resolution that deliver superior picture quality, as well as upscaling for those times you're not watching 4K content.
- High-dynamic range: The Reference Series is available in 65 inch and 120 inch and comes in amazingly clear high-dynamic-range-enabled 4K Ultra HD, which is the benchmark for superior picture quality. With this TV, you will be ahead of the curve of the possible color spectrum.
- Wide range of models: Vizio offers TVs in several series for different consumers, from basic models to their Reference Series that has top-of-the-line technology and a cutting-edge design.
- Best for Movie and TV connoisseurs, bargain shoppers, home-theater enthusiasts and researchers.
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Vizio Company Profile
- Company Name:
- Year Founded:
- 39 Tesla
- Postal Code:
- United States