Vizio ReviewsConsumerAffairs Unaccredited Brand
We purchased a Vizio 70 E-Series (E70-E3) TV in November 2016. The first 11 months the TV picture quality was very good. After 12 months and 22 days we noticed the picture quality seemed dark. We adjusted the color and brightness thinking that was the problem. Unfortunately, it just kept getting worse. At 14 months we now have a 30 inch dark section on the left side of the screen and numerous dark sections throughout the entire TV. We contacted Vizio Customer Service and was told we were 1 month out of warranty.
We were only offered a "Discount" (only $70) less than the original price we paid. Basically, we were told buy a new Vizio for a $70 "Discount." NO THANK YOU!!! We have owned a Samsung 55 inch for over 8 years and are very happy with the picture and quality of the Samsung still. We will be purchasing a new 75" TV and it will NOT be a VIZIO! We will be purchasing a Samsung 75" 9000 series. I work in the customer service industry and cannot believe their customer service. It's horrible, just like the Vizio TV we purchased from Vizio. The only reason I gave Vizio a 1 star was because I didn't have the choice of anything less. Never ever will I buy any Vizio products again!!! WORST TV EVER!!!
70" 4K HDTV - TV only lasted 14 months from date of purchase. One side of screen went dark. Contacted Vizio and was told TV was not repairable. Vizio willing to give me coupon to purchase another TV for $80.00 less than I paid for the one I have. Way too expensive for a TV that only lasts 14 months. I would not recommend this brand to anyone.
Thanks VIZIO, for offering me $200 off of the purchase price of another 70" TV to compensate me for the fact that the 70" VIZIO I bought 5 years ago, for $1600.00 (TV was barely used for 3 of those years because we were only home on weekends for 3 years and TV did not get more than a couple hours of use per week) ** the bed already??? That $200 discount really makes me feel like I should buy lots more from your wonderful company... P.S.??? Never again! E701i-A3 70" LED TV IS JUNK.
I read some of the feedback on Vizio website and the review that are on their site are false. I call tech support because I bought a E70 E3 in Nov. of 2016 and after 6 months they had to replace it. 8 months later right the warranty ran out it happen again, so I called tech support and the First Lady I talk to was very disrespectful. I told that I was disabled and I bought the tv because I permanently disable from a car accident and have in nerve damage in my c5 and c7 besides the metal in my body so I bought the tv because that’s basically what I can right now so I told her and she tells me, "That’s not my problem." All I was doing was trying to explain the situation and she was so nasty. Now I spoke with techs from the Geek Squad and they even said when you spend over a $1,000 for a tv it should at least last 3 -5 years and I gone thru 2 in less than 15 months. So what does Vizio tell me? They tell me I need to buy a new one.
Not for nothing but I on a set budget due to the car accident and the only I bought was with my settlement which was not much and I don’t have another thousand dollars hanging around. What kind of product are they selling us when you spend all that money and they keep breaking. I have spoken with on people that bought Vizio TVs and they were not happy either. So I’m in talk with a congressman and he agreed that Vizio should be responsible so the tv and have agreed on bring this out to the public on the way they treat their customers and the LEGO tv they are selling to people. They are just like LEGOs. If you touch them they break down. So we are going to be on every consumer site and reporting and will be letting the world know what broken down TVs they are selling now that I have the congressman working on it with me. And I will be sitting down with Help Me Howard from channel 11 to help also.
Was gifted a Vizio TV for my birthday, and was using it just fine until the top part of the screen stopped working. They won't replace it even though I've only had it 8 months. They insist something hit the screen. That never happened. Will never purchase another Vizio TV.
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The Vizio was rated higher than the Samsung which was the brand I always bought. I have had the Vizio for 1 year and I love it. Outstanding performance.
Worst TVs ever!!! I have a E701i-a3 Vizio tv with known problems. Called customer service. Worst help ever. 2 months out of warranty. After paying $2200 think they could help a little? No was the answer. They wanted to give me a great discount rate for another tv for $900!!! That’s only $100 less than in store. Anyone read this don’t buy Vizio. Junk. Don’t last and very poor customer service.
Bought a Vizio (not-so) Smart TV and almost immediately began having trouble with the sound which increased and decreased at will. It wasn't our main TV so we decided to live with it. Now, 4 months out of warranty, no sound or video. Just a blank, black screen. Seems that the "main board" is shot and, big surprise, Vizio doesn't sell parts for their own product. Rather, they gave me the number to their "out-of-warranty" parts supplier who wants me to leave a message and they'll call me back tomorrow. I think I'll set up my now-not-working, $1000 Vizio TV in the backyard and use it for target practice. DON'T WASTE YOUR MONEY ON A VIZIO PRODUCT. YOU'LL BE SORRY YOU DID!!!
I discovered Vizio when I worked at Comcast. The company started using them internally and I was very impressed. It's like an affordable Sony and now I know they were saving money too.
This is my third Vizio TV and the reason I think they are so great is because I buy them refurbished. Usually refurbished electronics fail within a year or two. In my case a have a 24 inches Vizio I purchased at Walmart around 4 years ago. They are very advanced and I got better value for my money. My 42 inches has a crisp clear screen almost as good as 4k is refurbished so it cost me a fraction of its original value. I had all the features I wanted like LED, HDMI ports I got 2. It also measures almost that my other TV's said like 20 inches and it hardly got to 19 inches. So scale is more to the point. To me if it stands its ground for a long time being refurbished it has good bones.
I bought this TV (Vizio 32 inch smart TV) less than a year ago. It was meant to work with an app on the phone. However the internet is not strong enough to hold the signal. Therefore the remote for this tv and several features do not work, including the sleeper timer. Since I purchased this tv for my bedroom that is a priority feature for this TV. My larger TV had an update and they sent me a new remote because they are aware of the problem. I called to find out how to upgrade my 32 inch. They said at this time there is no plans to update this TV but they are aware it doesn't work. So basically, they can't help me, I can't afford to get a new TV, and am stuck with a TV that doesn't work as it should. I expected more from both Sony and Vizio. Too bad. If they don't remedy this situation they have lost a customer forever.
I have an 80 inch and find it to be beautiful and very clear color and picture. The "smart tv" features are easy to use and the company's CSR are very accommodating. I also have a full surround sound system from Vizio, that is extremely accurate.
Really not happy with the TV. Don't like the fact you can't browse the Internet and the TV cuts out a lot if you can't browse the Internet. You have to get the apps.
It doesn't have any buttons on the TV to use. Its control is only from the remote. It is a shame. If you lose your remote you will have to run out and buy another one.
Since the day I bought this television I have been having problems. Within 1 week returned the TV to Walmart because the picture quality and sound was poor. They replaced with a new TV. After 2 months had vertical lines. Called VIZIO. They send a tech, after 2 hours of time and said they need to replace your TV. Called VIZIO. They replaced the TV with already repaired TV. Qfter 2 months my wifi does not connect and DVD input port did not work since the day I got it. I am sick and tired of wasting my time. Called them. They needed the serial number. It is hanging on the wall and serial number is back of the TV. NO MORE BUYING ANYTHING FROM THIS Company. Will donate to Goodwill.
Brought 2 65 inch 4K TVs and put em in storage for 3 months... got em out hung em on my walls and had inside screen damage, called customer service and to avoid honoring my warranty they told me that per their investigation it seemed to be physical damage and that there’s nothin they can do for me! Asked for a corporate number to complain and was put on hold for 15 min only for the representative to come back and say unfortunately they don’t have a corporate number for me to complain! Please spend the extra buck and purchase a real television! Please trust me!
Awhile back I connected my television to my WiFi network and tried logging into Facebook with it as I have done this before, only the Facebook app was no longer available. So I tried going to Vizio’s App Store only to find it wasn’t even available. I got frustrated and turned it off. A few days later I tried to go online with the TV to show a representative from Vizio what the problem was and it wouldn’t connect to my network. This really made me salty and I informed him that Basically their damn TV was now useless to me. I’m not happy about this and as of right now, I will probably never buy another Vizio product ever again. Especially after I paid more than 11 hundred dollars for this television last year. I’ve taken impeccable care of it but it still turned out to be junk!
Received a new TV and turned it on only to find the screen had lines in it. It has taken over 3 weeks so far and still have not received my refund yet. Vizio return process is a nightmare. From waiting 3 days to have UPS pick it up, and Vizio to receive TV in warehouse and get refund. Still waiting for refund... Customer service said it could take 4-6 weeks to get my money back. That is crazy!!!
I spend over $1000 last March (65" Chromecast TV) - and the audio is completely jacked - reset settings and it goes in and out - followed their instructions and it still goes in and out - no customer service whatsoever. I even took audio leveling off and it is inaudible. Not even a year old.
When I bought my first Vizio a few years ago, I researched many TVs and Vizio got really good reviews. When I bought my first one, flat screens were still expensive around $1,000 for a 42 inch. It lasted about three years and one day just went off, no sound, no picture, just a black screen. The power button lit up and that was it. A couple years later I bought another 42 inch Vizio because I had a wall mount for that TV. After two years, the new one did the exact same thing, all the sudden, a black screen, no picture, no sound. I tried that gimmick about unplugging it and holding down the power button for 10 seconds. That should tell you something right there. Meanwhile, I have two dead 42 inch Vizio TVs and will never buy another. These are disposable TVs. Don't buy one. A friend of mine has had a cheap Sharp TV for ten years and still cookin'.
Bought a Vizio 70 in. LCD tv (e70a3-1a). Lasted just over a year, and suddenly became very dim with flickering picture. Called Vizio. And said my problem was unique, and suggested I call local repair shop. Will never buy Vizio again.
I bought a Vizio 65” 4K TV 1/13/2017. On 1/16/18 the TV quit working. I called Vizio and explained my problem to them. Their reply was “Sorry, there’s nothing that can be done.” My previous TV was a Panasonic 50” Plasma which worked perfect for 10 years before selling at a G sale after upgrading to this Vizio. Prior to that we had a GE which lasted 20 years with no issues. I will never purchase another Vizio product and I will spend the rest of my life telling every person I meet what a terrible product this was with a service department to match. I’m a senior citizen and have worked hard for what I have, throwing money away on inferior products is just not an option. This is my first Vizio product and my last Vizio product.
Purchased a 50 in Vizio Smart Cast tv. Started to buffer terribly, making the TV totally unusable. Called Vizio who sent out a tech. All of the other devices, including a second Vizio tv, have good connection speed in my home. No buffering issues anywhere else in this house. All over 20 mb/S. The internet company came out and verified speeds.
The Vizio technician came out and changed the network card. The tv then worked fine for a couple of weeks and once again is buffering to the point of being useless. I called Vizio again and they want to send out a tech again while at the same time claiming that the tv is not the issue. I spent 700.00 for a TV that is a total Lemon. Has been fixed before and remains a lemon and all Vizio wants to do is send out another technician and waste more time. Apparently it’s the router's fault. Well, the tv was in the room where the router is while being fixed the first time and the speeds were still registering under 4 mb/s. This whole process is ridiculous and a total waste of time and in my opinion. A smoke screen for not wanting to replace the TV which is a total lemon.
I bought a 55 in LED smart tv three years ago. Since then the original tv had a large black line through it within the first year. They replaced that tv but the replacement tv started showing a slightly faded line through the top of the screen. I called Vizio and learned that I was supposed to purchase a separate warranty for the replacement. They offered us a small credit towards purchasing a new tv for our broken one but we decided to just deal with it. We were not going to spend any more money on this brand. Now the picture is going black as soon as you turn it on and then switching to another screen where it is grey at the top and bottom and fades to white in the middle. I was not able to have a tv last a year without screen issues and now my thousand dollar investment lasted me 3 years. The only good thing I can say is the Vizio surround sound we bought with it has worked well. Unfortunately without the tv it is useless.
I purchased two Vizio Smart TVs one year apart. The first TV is 3 years old and the second is 2 years old. I attempted to use the Netflix App, but unable to download. I contacted Vizio's IT and they were unable to rectify the problem. They referred me to "ITI" who Vizio outsources for repair problems. ITI wanted $379 per TV to repair at my home. What a rip-off. Checked the Internet and everyone is having the same issues with downloading Netflix. I checked my Internet provider and spent an hour on the phone only to find this is definitely a VIZIO problem. I would strongly suggest no one purchase the VIZIO TVs or their soundbars. The sound bar I purchased stopped working within 6 months after purchase.
Same issues as other customers. Always purchased Vizio TV’s (4) but this time there is a problem. I purchase a Vizio P65-E1 65" Class 64.5" 4K Ultra HD XLED Pro Home Theater Display new. Had picture issues. I was instructed to update the software and many other procedures. Then I contacted support and they told me they would warranty it. Vizio sent me two confirmations emails giving me all the info and Vizio was processing the return. All was explained that they would pick up and exchange at the same time in 7-10 days. After waiting almost a week I counted Vizio yet another time to find out what the process hold up because as per Vizio email they would contact me with arrangements for pick up and swap in 7-10 days. Now Vizio says they can’t process the claim, because Vizio does not have the TV in stock.
I bought this TV December 14th 2017, it’s their latest model - Vizio P65-E1 65" Class 64.5" 4K Ultra HD XLED Pro Home Theater Display. Then Vizio said I needed to send the receipt to them. I told them that I already sent the receipt. I sent a copy of the receipt and then they tell me the receipt I sent could have been typed and I needed an official receipt. I gave them the picture of the TV, TV tag too. I offered my credit card receipt but Vizio would not accept it. Then I send them another receipt and they still tell me I can’t get a replacement. They have the TV on the Vizio website in stock. Vizio says they only have so many replacement TV for warranty and they have no more left. This is a week after Vizio tells me in writing that they will replace the TV in house swap in 7-10 days.
They cannot offer a replacement just because they have stock as new, because this is a Vizio warranty and has nothing to do with the new stock they have. Unbelievable. Vizio says they can refund my money 6-8 weeks after they get the TV back. So now I will not have a TV until Vizio refunds my money 6-8 weeks later. Thanks Vizio. You lost a faithful customer after purchasing 3 TVs in the past. I will not be recommending you ever again!!
I bought a 65" Vizio smart TV in December 2016 and have had nothing but problems with the TV and the company since day 1. The TV won't turn off and constantly loses its connection to my wifi. I have a Samsung in another room so I know it's not the wifi. I've been calling Vizio tech Support for 5 months now and they keep having me do this "hard reset" which doesn't work. Today I told them I was fed up and wanted a new TV or a tech to come fix it. Their response was "sorry but it's out of the 1 year warranty now". I've never had any problems with any of the 3 Samsung TVs I own. I will never again buy a Vizio and highly recommend you don't either. The $100 you save isn't worth it!!! Junk product and a crappy company that doesn't stand behind their product. I can't say it loud enough... DON'T BUY A VIZIO TV AND DON'T DEAL WITH THIS COMPANY!!!
I purchase a 65" smart TV. I was instructed to update the software and after that I received grey lines on the bottom, contacted support and they told me they would warranty it but I needed to send the receipt to them. I told them that unfortunately after hurricane Irma came my home and all my paperwork was destroyed. They told me I could call Walmart and they would send me a duplicate but because I paid cash, they don't have any record of it. I called Vizio back and spoke to the supervisor and she said they couldn't do anything but recommend me purchase a new one!! Wow thanks Vizio. You lost a faithful customer after purchasing 5 TVs in the past. I will not be recommending you ever again!! I'm out $1000.
I have purchased two Vizio televisions in The Last 5 Years. The first was a 50-inch flat screen smart TV and about a year after purchasing it, the screen got bumped and developed a large line taking up about half of the screen and caused the picture to go black and white. I had purchased a full warranty on top of the regular warranty thru Best Buy and assumed that that covered everything according to what they told me. IT DOES NOT! They said, after the fact, that the screen is the only thing that they do not replace because it cost more to fix that than to replace the entire television itself. I accepted that perhaps I did not read the fine print and I went ahead and purchased another Vizio television which was now a 55 inch flat screen smart TV.
I noticed from the very beginning that the base was very very flimsy and the screen literally bopped back and forth if you even touched it at all (from reading online this an issue that came with all of the TVs of that generation Vizio). We decided to keep it anyway and had it for less than three years before suddenly the screen went black. The sound was still working so we had the Cable Guy come out and check all the wiring. He said that the TV was no longer working. Being that NOTHING had happened to it whatsoever, I feel that just under 3 years of usage is not sufficient for a TV that we paid $600 for! I will never purchase this brand again, and I recommend that others are cautious in their purchases.
Similar experience as others, Vizio LED M55D0, bought in 2016 and in less than one year (under warranty), it started bleeding on one corner and then problems developed with display and eventually black screen. Called Vizio. Had to send picture of TV with sales receipt. Vizio said a replacement TV will be sent in 7 to 10 days, it could be a reconditioned, or used one but may not be new. It's now 21 days and no TV. Calls to Vizio is of no use, they just tell me to wait or call the delivery company. Called delivery company several times, they took my number and have not called back. Repeated calls to Vizio get the same answer, fortunately have recorded all the calls.
Will contact the BBB and Attorney Generals Office. Moral of story is don't buy Vizio despite their "American based support staff". It's a waste to throw the hard earned money after this product especially now that they are made in China and their support staff are rude, a simple "Sorry for your troubles, we are doing all we can" would have sufficed.
Vizio expert review by ConsumerAffairs
Originally sold exclusively in warehouse clubs, Vizio has emerged to become one of North America's top-selling TV brands, offering a wide range of LED-based LCD TVs and available at many major retailers. The company's UHD TVs are the first to include Dolby's high-dynamic range vision technology.
LED zones: Superior picture quality is achieved by 16 to 72 (depending on the series) active LED zones that adapt to you to deliver brighter brights and blacker blacks.
Smarter TV: With a remote that has dedicated buttons for Netflix, Amazon and iHeartRadio and built-in apps and WiFi connectivity, Vizio takes Smart TV and makes it even smarter.
Ultra HD: 4K Ultra HD models have ultra-sharp 2160p resolution that deliver superior picture quality, as well as upscaling for those times you're not watching 4K content.
High-dynamic range: The Reference Series is available in 65 inch and 120 inch and comes in amazingly clear high-dynamic-range-enabled 4K Ultra HD, which is the benchmark for superior picture quality. With this TV, you will be ahead of the curve of the possible color spectrum.
Wide range of models: Vizio offers TVs in several series for different consumers, from basic models to their Reference Series that has top-of-the-line technology and a cutting-edge design.
Best for: Movie and TV connoisseurs, bargain shoppers, home-theater enthusiasts and researchers.
Vizio Company Information
- Company Name:
- Year Founded:
- 39 Tesla
- Postal Code:
- United States