Consumer Complaints and Reviews
We bought our TV less than 6 months ago from Walmart and already we have problems. The TV turns off outta nowhere, the remote don't work, it won't turn on half of the time, and the sound also goes in and out. It also goes crazy like clicks on apps when nobody is even around the remote. We have had these problems about a week after purchasing the TV.
I also do not recommend buying this brand of TV. I haven't called to complain yet but I do plan on it first thing in the morning. Although I have very lil confidence that they will do anything after reading tons of reviews. I also plan on contacting the BBB after contacting Vizio if I don't like what they say. I think everybody who has a horrible experience with this piss-poor brand should do the same because something has to be done. As far as I'm concerned this company is a scam. Also these people should be ashamed of themselves for treating people the way they do and pretty much taking advantage, and stealing people's money. They know the product ain't worth anything period!!
Neighbors gave me their non-working 70" E701i-a3 and said it went black but still had sound and if anyone wanted it and could get to work and use it could have it, so I picked it up and researched the model so I could buy the part. After researching it was a model that was issued a recall in 2014 so I called Vizio and they said the model was given an extended warranty but the one I had was 6 months past that and said I could get a discount. They transferred me to another rep and I explained it was given to me by my neighbor and if there was anything they can do to help me get the part to get it fixed.
Well after a few days and to my surprise they actually were sending me a refurbished replacement and asked if that was o.k. Since it was given to me I had no complaints. Not sure what to expect when I get it but after reading these negative reviews and them offering the replacement I can't give a negative review because you have to try until you get the right rep on the phone. Some reps don't care and just read a script. I have Vizio soundbars and anytime I have had issues they always take care of me, it takes some doing but it gets done. If you want a brand that will last or take care of their warranty I recommend LG, they are good TVs as well. I can't say Vizio yet because I have not tested the refurbished tv and even if the refurbished breaks I can't really care because it was given to me. But overall Vizio does have reps that can help and who care, you just have to call a few times until you get one.
Purchased a 43" tv set thirteen months ago. All of a sudden, the screen showed up lines, then it went black. Call customer service and the only option I was offered was to buy another set. Basically, what they said is that the tv set is unrepairable.
Vizio tv's have intermittent sound problems, where the sounds cuts out and back in periodically. Under warranty, Vizio replaced the audio / video circuit board, but the issue remained. Vizio said they would replace the tv with a new one. Actually, the replacement is not new, but a customer returned re certified tv. It is unknown why the tv was returned. Vizio customer service is poor, and lacks product quality and consumer warrant support. I would recommend purchasing a different brand with higher quality. No, I do not recommend this product.
Purchased new Vizio. Sometimes had audio and sometimes no audio. Called cable company to correct problem and was told it was the fault of the TV, and I was charged a service fee of $99. I feel Vizio should reimburse the fee after I had to wait until parts came in and schedule a time for a contractor to repair. Vizio denied my request. I am not happy with the situation and will never again purchase any type of Vizio product.
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I have bought my last three TV's from Vizio (a 32", 47", and 60"), and they are consistently the best TV's for the price you could possibly get. The most recent TV I bought, the 60", was $750 and is 4K enabled with Google Cast built in. Unbeatable.
I bought my Vizio 55 inch TV a mere TWO YEARS ago and now all of a sudden it doesn't work. You would think a $700 purchase would last at least 5-10 years, but no, not Vizio. The company is of absolutely no help and now I am going to have to pay even more money to try to get the thing fixed by Best Buy. I wish I would have looked at reviews of this bogus company before I invested such a large sum of money into it. NEVER again will I make the mistake of buying Vizio, and you shouldn't either!
I bought the 50 inch P-series their top of the line. Cost me over $1000 with tax. I did not buy the extended warranty as it was over $100 in cost and I was buying the best TV Vizio makes. It lasted 1 year 3 months. I called Vizio and was told "Sorry for your loss." I asked about repair and was told it is cheaper to buy a new one. I asked for a discount on a new Vizio and was offered a $20 discount on a model I did not even want their low-end E-series. I found a TV with a 4 year warranty. I will never buy Vizio nor will anyone at my church. They have award losing service as far as I am concerned.
Get a load of this! We purchased a 70" Vizio TV in January 2014. In July 2016 (2.5 years later), our screen went black. After some research, and attempted fixes (including $100 in new parts), we learned that it was a faulty panel, and fixing it would cost more than purchasing a new TV. This was a known issue with these TVs and Vizio had increased the warranty from 1 to 2 years. So we just missed it. The only thing they offered to do for us was to sell us a newer model TV at a slightly discounted price. They offered us a $1,600 model for $1,200. This was at the end of July, and we were in the process of moving. We were already under contract for the sale of our house so there was no point in installing a new TV in a house we would be shortly leaving.
I asked if we could wait to purchase the new TV after we moved. The answer was no, it was a one time offer (I learned today that this was probably not true. That the offer stands as long as supplies last. Would have been nice to know 2 months ago). I asked if we could have it shipped to my in-laws, who live 10 minutes from our new house, instead of shipping it to our old house. The answer was no. They had to ship it now, and ship it to the address on file attached to the credit card.
The TV arrived in late July/early August. It stayed in the packaging, and we put it in a storage unit until we bought our new house on September 30th. We then moved it to our new house along with everything else. On Sunday, October 2nd, we unpacked the TV and set it up. There were no visible cracks on the screen, but there is damage somehow. The whole top of the screen is damaged, as well as some damage along the sides and bottom corner.
I spoke to Vizio, took pictures, and documented the dates and everything. They are saying, that since so much time has elapsed, that although it's entirely possible that it was shipped with the damage, or the damage happened in shipping, we can't prove it and too much time has passed to file a claim (although nothing else was damaged in our move). So, since they insisted that we couldn't purchase the TV after we moved and have it shipped to our new address (supposed one time offer), and had to have it shipped to the billing address and not to the in-laws house 10 minutes from our new house, we left it in the original shipping "too long", and now we're screwed.
We have spent over $3,000 on TVs in less than 3 years and neither of them now works, despite the fact that we have taken perfect care of them. And on top of it all, the managers at Vizio have been extremely dismissive, and just short of rude. Lots of "I'm sorry you feel that way" type stuff. When I mentioned I would be filing a complaint to BBB and/or Consumer Affairs the response was "Well, I'm one of the few people here that deals with those complaints and I'll tell you now our answer won't change". We don't have a lot of nice things, but a nice TV is something we splurged on. Twice. And now we have a broken TV that we're still paying off.
Had this TV for 5 1/2 years. Suddenly stopped working. It is DEAD!! Took it to a repair shop, and they had large number of Vizio TV's for repair. They tried to fix it (it would have cost around $200) but could not (repair shop did not charge). I called Vizio and they said they could send someone to see if it can be repaired. It would have been $350 down the drain. Never buying Vizio again. #Costco - quit selling them please!!
Last year I purchased a Vizio 50 inch smart TV from Target Model E500i-a1. Tv worked great when new. It broke in a mere 18 months. The V logo flashed for a second and went out. I had sound but no picture. If I took a flashlight and put it to the screen I could see the image. So I had picture and sound but no backlight. The T-con board broke and needed to be replaced. So I did, and in a month it broke again, same issue. Called Vizio for help and they were useless basically saying since I didn't purchase the extended warranty I was out of luck.
He also informed me that I must have got a defective set. They were rude and did not care about the issue. They would not do anything to assist me other than offering to purchase another Vizio tv from them at a reduced price. I passed and told them I will never buy a Vizio product again. I suggest you all do the same thing. Don't buy their products... You WILL regret it as it will break on you. Read the reviews, almost all Vizio TV's suffer the same issues. They use cheap parts galore in their TV's. I took mine apart and repaired it the first time myself. Cheap capacitors, no heat sinks or fans inside the TV's. Never again!
My 42 inch tv was a few days out of warranty and Vizio would not support. It does not turn on, I go through resetting several times and sometimes it will power up and then shut down. Their solution was to spend $309 to have it repaired. I would not recommend Vizio.
My Vizio Smart TV has a dark gray band across the middle 1/3 of the screen. After researching online, I see that this has been a problem for years. Since the TV is out of warranty, I contacted Vizio and was told they had partnered with ITI for repairs. I have called ITI twice only to be on hold and then directed to voicemail asking me to leave a message. No one has ever returned my call. Most would consider Vizio a brand name and expect quality products. If consumers don't research, they may be stuck with a defective product. Why have these products not been recalled? Why hasn't Vizio been required to correct this issue with better quality parts?
I bought a 42" Vizio TV just under two years ago. Yesterday the screen went black and now the picture is very dark. I called Vizio and was told the TV was out of warranty but they would repair (?) it for just $221. These TVs do not have any moving parts. A repair would be just replacing a plug & play component I would think. I noticed over 1000 complaints on this website. Wouldn't that trigger a recall or something by Vizio? Seems to me they are trying to make money on repairs of obviously defective products. When I asked how the Customer Service Rep felt about my TV going bad in less than two years, Her comment was,"There is no shelf life on electronics." What an attitude! I don't believe this speaks well for the manufacturing facilities (in Mexico) nor the quality assurance, nor the integrity of the components.
Purchase two Vizio televisions different years. One lasted only about 18 months before it went black. The other one lasted two years. Both TVs were out of the Vizio warranty. Spent over $5000 home purchase on TVs. Only got 4 four years total out of them. Never again. I want to buy American but they don't back their stuff. I wish I would have got a Sony.
I had a great experience with Vizio. We own a 55 in smart tv so when looking at surround sounds we found a display unit at Best Buy. We purchased the Vizio sb4051. In two months the soundboard quit working. I called customer service and was asked to email proof of purchase. Once they received it they approved a replacement once we shipped the bad unit back. Needless to say three weeks later we have a brand new unit. There was no hassle and I appreciated speaking with an American every time I called. Thought I should share my good experience.
My husband bought a TV less than 1 1/2 years ago at Costco. The television just blacked out. We paid a service fee of $75 for a repair guy to come and take a look at the TV. I called 1-855-833-3221. Vizio support explained what happened. After speaking with a service agent at Vizio she stated I should had gone through the ITI repair company 888-248-2708. After speaking with ITI giving the serial number, model stated this TV has had so many poor panel problems. They are NO longer servicing this television. Ref #**. NEVER will we recommend a Vizio!
My HDMI port was not working. I called them to come out to my house to fix. The man came, took it off my wall, sat it on his table, and begin to work on it. When he was done I helped him put it back on the wall. I proceed to plug it in. It comes on. He goes, "Was that already cracked?" I said, "No, it was not. Nothing was wrong it." He says, "Ima call it in and tell them it was an on-site break." I said, "OK yeah 'cause you broke it not me and I would like a new TV." I go through all the steps -- the pictures, the email call -- to where they finally call me and again I explain, and at the end of the conversation the guy on the phone says, "Well I don't think he did it." WHAT!!!???!!! Customer Service sucked at that point but it really pissed me off then. I'm now without a TV in my living room that they will not replace due to them not me. I JUST WANT MY TV REPLACED PLEASE.
I bought 3 Vizio T.V's - two 32". Both in less than one year the picture went out. I called customer service and got a number for reference to the I.T department I called for one week. No reply. I called Customer service and found out I. T for Vizio does not repair black light issues. I would have to replace both T.V's unless I bought the extended warranty. Do not buy this T.V unless you also buy the warranty and extended warranty.
VIZIO-50" M50-C1 - Had the television since 8/26/2015, and about a month ago the tv started with vertical colored lines. Then the screen would go blank, with sound but no picture. Called VIZIO and they gave me a bunch of suggestions, which none corrected itself. I even called the cable company. The cable tech said it's the television not the cable, so VIZIO said take a picture of the problem when it occurs and send it them, which I did. It took them several weeks to send a tech out with another tv (rectified). After watching the tv for about an hour, I smelled an odor through the top vents, so don't know if this tv is gonna make it to the 90 days of the warranty?
We purchased a 32 inch Vizio TV in Fall of 2014. In February of 2016 our TV started freezing up. We called support and they first said it was the remote.. The batteries was the first thing we checked before calling support. Then they had us try turning off the router, that did not work. We called them back again and of course had to run all of the same tests and now they say it is a firmware problem! They said there isn't anything we can do to fix it, but will need to call a repair place. We spent extra $$ to buy a "good" TV, so glad we got our money's worth. A year and a half, what a deal! NOT recommending anyone buy a Vizio!
Bought a TV in Nov 2015. In August 2016 turn TV and have a circle in bottom. Next day have lines coming out of it. 2 days later another circle and more lines. Like the rest filed a complaint with my warranty and also like the rest of you, they tell me external damage, not covered, “but we will sell you another Smart TV for 179.00 plus your state taxes!” This company is a fraud! 1 star is too good of a rating for them!
March 2016, I bought a Vizio soundbar from an eBay retailer. It stopped working after 6 months. I contacted Vizio tech support to start the process. I followed their procedures and provided them with a screenshot documenting the proof of purchase. They accepted, and replied with a case number and a phone number to continue. Contacted them again, they REQUIRED me to try troubleshooting using Bluetooth connectivity to see if it was still malfunctioning. Ok, so I did. Same results. I called a second time, they claim the proof of purchase I uploaded the first time didn't have enough information and required more info. So, I uploaded a screenshot of a different screen from eBay that included the seller's name, price, date of sale, etc, all the details they required. Again, I received a reply that included my case number and the same phone number to call to proceed with tech support.
I call, they place me on hold multiple times, as they browse through the notes. They come back on the call and ask if the seller is a "company" or a "person"...back on hold. After five more minutes and apologizing for the wait, they state this case would "ordinarily be subject to warranty replacement or repair at this point," but cannot honor the warranty of their product because the eBay seller I bought it from is not an authorized Vizio reseller. They cannot "verify the chain of custody" and thus "have no idea what happened to it after the eBay seller bought it from Sam's Club." I don't care if 50 people bought and sold it before me, a defect is a defect. Honor it, and it's for this reason I will NEVER recommend another Vizio product. All that, for a $90 soundbar. You're welcome, Vizio.
We purchased this TV 15 months ago! For $750 they offered to send me another TV that's worth $700 for $550. Why would I purchase another TV from you that would last only 15 months! Do Not Buy A Vizio!
I purchased a 4K Vizio Smart TV in February of 2016. In July of 2016, I started having problems with the TV. I turned the TV on in the morning and it was working just fine - the screen/picture was perfect. I ran a few errands and came home later that day and when I turned the TV on, there was a black circle in the lower left hand corner, right above the power indicator. Upon further inspection, I found that the metal frame of the TV was singed and had melted a bit, and the screen had some tiny cracks right above this.
I immediately took pictures and began a live chat with Vizio tech support. I emailed them pictures and received an email in reply asking me to call their customer service. I did this and the tech looked at the pictures and said that he had never seen anything like that before, so he needed to speak to his manager. When he returned to the phone, he informed me that the damage had been caused by an impact and was not covered under warranty (please note, this TV is mounted on the wall - the bottom of the TV is 4 feet from the floor. Nothing touched this TV). So the TV that I purchased less than 6 months prior was junk.
Since the black circle was only about the size of a quarter, I decided to keep using the TV (I don't have another $650 to go out and purchase another TV). It worked alright, and the circle even got smaller and almost disappeared. Then about 2 weeks ago, these horizontal, flickering lines started appearing on the bottom of the screen. The longer the TV is on, the higher up the screen these lines stretch. If the TV is on for an hour or more, the lines reach halfway up the screen.
I again started a live chat with tech support, but they would not even discuss the problem with me because the TV has already been damaged. Stay away from Vizio - there is a reason they don't stand behind their product. Additionally, I only gave this product one star because you have to give a rating to submit a review... My personal opinion is that this product/company deserves no stars.
I purchased this TV in November of 2014, now less than 2 yrs later it goes out only showing a white screen. So I call them and they inform me that it's out of warranty... Oh and I can't purchase one either... so just my lost of 600+ dollars for a TV made by Vizio. To me this company is a big scam!!! How do you sell an item that you don't expect to last a year? And how is ok not to offer a warranty to the customer... regardless if it's a third party company or not if they are selling your product the same standards should be meet!!! They charge all this money but the first time it's an issue with their products it's the seller or customer fault... that they're scam, because in my opinion if you selling any item stand by it!!! But the fact that don't shows they have no faith in their products so neither should we... unless you have money to throw away, don't spend it with Vizio!
I have had 2 different TVs from a warranty issue and a technician "repair" one on site. Still have the same problems with the TV. This was their solution the third time.
I have purchased 2 Vizio TVs in the last 2 years and BOTH have died. I should have learned my lesson with the first. Both died at 18 months to the day after purchase with very light usage. I WILL NEVER BUY VIZIO AGAIN. I advise anyone who reads this to WARN EVERYONE against this brand!
I bought a 48" VIZIO from Walmart in March 2016. It was a displayed. The manager told me that they sold that tv to Walmart 2 yrs ago... Now less than 6 months my husband just move the tv to clean the entertainment center. Put it back half of it was showing image. The led was broken inside. Go to Walmart. They told us to call VIZIO so we did. Send them pictures of the tv. They told us it was physical damage. It not cover. Now it our loss. Their representative was very rude. The manager try to sell me another tv for replacement. Crazy right. Their products is cheap and not durable... From what I see they should not be able to keep selling those cheap brand to rip off people. Walmart need to stop doing business with VIZIO. Look at their reviews on Google. Not even 3???
Christian, customer service, stated there was no recall. He further stated that the set not qualify because I tried to have the set repaired. When I had called Vizio previously, the tech did not inform me of any of this information. The set I'm throwing away is LFTRNWCP432977. The set I am purchasing is not a Vizio. Don't buy a Vizio. They have already cost themselves two sales. They should be out of business by 2023 but I wish it were sooner. Wait, the customer service tech said he could help if I mash the v button.
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Vizio Company Profile
- Company Name:
- Year Founded:
- 39 Tesla
- Postal Code:
- United States