Vizio

Vizio Reviews

About Vizio

Vizio manufactures sound systems and televisions with an emphasis on smart TV technology. Its product line includes LED, OLED and 4K TVs, which integrate voice control and streaming services. Since 2002, Vizio has focused on high-quality displays and affordability, with the goal of making advanced entertainment accessible to a wide audience.

Pros
  • Good picture and sound quality
  • Affordable price for features
Cons
  • Frequent technical issues reported
  • Inconsistent customer service quality

Vizio Reviews

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    Page 3 Reviews 40 - 240
    Sales & Marketing

    Reviewed June 2, 2024

    Do not buy this brand of tv unless you want to deal with software failures, Unremovable ads, input lag, and wifi connectivity problems. I have used many different tv softwares over the years and this one (which I unfortunately own) is hands down the worst in every aspect. Picture quality is poor, software is infuriating and slow, remote does not come with any useful shortcuts and is instead cluttered with distracting buttons that are seemingly Intentionally placed for you to accidentally press to the point I had to cut out several to stop pressing them constantly. Overall just buy any other tv. This company should be investigated and closed by the BBB for their sham products.

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    Reviewed May 7, 2024

    Vizio has a glitch, they agreed is an issue that won't allow me to change my input to antenna, when I do it jumps to HDMI 1. I have been calling them every day and some tech support said they are working on the issue and some others say there is a fix but I have to wait until my TV receives it over the Internet which is random. After 2 weeks I still can't watch my TV antenna channels and they are not supportive to try and fix it.

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    Coverage

    Reviewed April 29, 2024

    Three years ago we bought a Vizio 65-in tv, it has turned out to be the biggest POS ever created by a TV company, Vizio gives you such a hard time to the point where you just give up when you try to get an issue covered under warranty. It is the biggest piece of junk. Whatever you do do not ever buy a Vizio TV, worst decision I ever made but constantly have to go up, unplug my tv, hold the power button in for a minute and then plug my TV back in at least five or six times a week to get the sound to work and every time it does an update it gets worse with the picture. With the remote we've had so many problems with the remote trying to get them to warranty. It was next to Impossible. You better off just buying a new one universal remote. Just TVs are complete junk.

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    Reviewed April 28, 2024

    My personal thoughts: bought a 55 " Vizio TV because I thought it would give better performance and quality. (2nd smart TV purchased, we purchased a 32" TCL for a starter, so easy to screen mirror.) With that being said after purchasing the Vizio, extremely complicated, only wants to run on an internet connection. Bought a Roku Express to mirror with Vizio. Still won't mirror. Have tried everything. Going to put it in spare bedroom. Only work well with internet/Wifi (which I don't have at home). And buy a 65" TCL Roku TV. My rating would be ZERO if I could give it a "0" rating. Wasted my money.

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    Customer Service

    Reviewed April 23, 2024

    Absolutely trash. OS is slow and dimwitted. Also suffering backlight failure after only 18 months of use. Out of warranty. Customer service won't stand behind their products so I'm out of luck. Do not buy Vizio for any reason.

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    Reviewed April 16, 2024

    Absolute junk. Bought a tv a couple days before I registered it on 4/1/22. Went out of town, came back and the TV is not working. The light is blinking, but it won't turn on. No, I did not buy the extended warranty. In fact, I've never had to purchase one for a TV. I guess I should have bought that extended warranty for a P.O.S. TV like Vizio. Customer Support could not help me. Basically, I need to buy another tv. This time I'm going to stick with giants like Samsung and LG. I have those in my house as well and I have never had a problem. Our Samsung was 12 years old before we replaced it. Our new Samsung is 4 years old and it's the best. Our LG is 5 years old, and it is amazing. Lesson learned. Don't buy brands that suck. Buy brands that last.

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    Reviewed April 11, 2024

    Anyone that buys a Vizio TV either has to be on some heavy drugs or just plain stupid. I'm watching tv as I type this and the people's mouth are not matching up with them talking. It takes me 10 minutes every day to even get a picture on the tv in the bedroom. People do not I repeat do not buy this hunk of junk tv. You will be soooo sorry.

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    Reviewed April 11, 2024

    Vizio TVs are the higher quality TVs on the market. Specifically, their lifespan will outlast others: Always lasting greater than 7yrs. (If they fail in any time under that, it is not due to normal wear and tear)

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2024

    Worked ok for a couple weeks but was extremely SLOOOOW to respond to any remote request. Called for support and did a complete factory reset while on the phone with support person. Worked for about a day and stopped responding again. Called support again and did another factory reset. The reset didn't last. I called support again and went through a service request to get rid of the tv. I have had the tv forty-one days and now I am being told to give them my credit card and the tv so they can fix this one and send it back to me. I am not giving them my credit card number. Do not waste your money on Vizio. I had a terrible time understanding the language of the support person, from Asia.

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    Customer Service

    Reviewed March 10, 2024

    I am just Another dissatisfied customer. First time and last in purchasing Vizio products. I bought a Tv about 3 yrs ago...As soon as started using it, the video quality is substandard than other models I have owned. Spent a of time trying to adjust it to no success. With time, the audio started getting worse...I have to take the volume up to 70+ to hear anything. But the worse part is when I switch from different inputs or when I just turn on the tv. It takes almost 2 minutes to see a picture...Screen is totally black.

    So I had enough and decided to finallly call them... A person in the Philippines answered...Which I had a hell of a problem understanding. She run some basic tests; reboot tv, go out, select something in the settings, select different inputs, etc.. No success. She told me since the warranty expires within 2 yrs she could not do anything & that I need to start using a streaming device like Amazon Fire stick. Hung up on her behind. The point of the matter Vizio products SUCK BIG TIME. Their customer service is not better. Stay away from all Vizio products. Manny...

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    Customer Service

    Reviewed March 4, 2024

    The Vizio monitors are NOT televisions as they do not have their own channel tuner and can only stream. Vizio has intentionally decided to begin eliminating channels from streaming service, providing the error message “channel currently unavailable”. Customer service will waste more than 30 minutes of your life only to tell you that you must go to Walmart and buy a brand new vizio remote in order to resolve the problem. This is an absolute lie. Vizio is obviously ignoring its own customers and product support in favor of being paid kick backs by Walmart to direct customers to buy unnecessary new products. There is no accountability at vizio.

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    Price

    Reviewed March 2, 2024

    Never again a Vizio, the quality of the picture to Samsung or LG or Sony sucks... Very low quality. Cheap TV. Vizio starts really slow, it moves at a snail's pace. You can't ever compare Vizio with any of the top brands. No more Vizio for this consumer. The speaker are not loud, picture quality is terrible and their 4K is definitely not 4K that you would be use to from other brands names tv. It takes forever to load and and is slow as can be... This consumer will tell you point blank DO NOT BUY Vizio terrible... VIXIO grade "F-".

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    Reviewed Feb. 16, 2024

    Have an old 37" Vizio LCD TV from 2005 and two 22" Vizio LCD TV's that still work great. Picture quality isn't amazing & they only support 720p. For some reason, their older LCD TV's were decent quality & last for a long time. However, after upgrading my Livingroom & trying 3 different Vizio LED TV's, (40", 55", 65") they've literally all broken down the same way after a year or two. Each TV screen would eventually start losing backlighting on parts of the screen, then intermittently stop turning on altogether, but would occasionally be able to hear sounds.

    After troubleshooting them multiple times, eventually they all gave out & I would experience the "black screen of death", where it wouldn't display any picture & only the sound worked. It seems to be common and a result of a poorly designed video/power board in each Vizio LED-TV and/or a combination of poor quality LED backlighting components, causing cascading power failure. Whatever the case is, I'd HIGHLY recommend AVOIDING ANY Vizio LED-TV's and invest in a higher quality product. The only reason you'd ever get a Vizio LED-TV should be that you don't mind having a TV that will only last between 12 to 15 months, before encountering catastrophic issues. Hopefully, they'll learn and evolve to produce quality products, like they used to decades ago.

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    Price

    Reviewed Feb. 14, 2024

    I had an indoor antenna that would catch all but one of the local networks: ABC Channel 7. Since ABC is the reason I got an antenna, I bought an outdoor antenna that works just fine when the Vizio4502 system "allows me" to watch my choice of channels. I say "allows me" because when I try to tune ABC in, the Vizio system systematically refuses to do it. It keeps forcing their free programming to show, or changes it to a Nature channel, or gives me a black screen saying "Channel 7-1 is currently unavailable." When I try to go to antenna settings and click on Find Channels, Vizio usually finds every local network, but doesn't "find" ABC!

    I then go back to antenna settings and click on Find More Channels (I may have the options' names incorrectly, I just tried to go back to those settings to look up those titles, but I'm watching ABC now and Vizio refused to let me make that change! (Go figure!). Most of the time I'm unable to get more channels. The way Vizio treats its customers is unbelievable and unacceptable. If this continues I am going to donate this TV set and get one of a different brand. But this time I will research the behavior of different brands so I don't get a set that tries to Big-Brother me into their ways.

    Vizio is less expensive than some other brands, but mine is a 55in screen that wasn't very cheap, and it never occurred to me that someone, or something, would try to control me! Also, I can only go to Apple or to Prime Video if I go through the Vizio system. I purchased into Apple and Prime Video and make monthly payments to them for the right to watch their programming, and I should be able to reach them directly with their remote controls. I think all of this must be against the law, and I'm going to contact the FCC about Vizio's business practices.

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    Reliability

    Reviewed Feb. 12, 2024

    The HDMI port screen is scrolling nonstop and I called tech-support. They said I did all the troubleshooting things and unfortunately I would need to buy a new TV. Fixing would be too much money. I have had the TV for two years. I am totally dissatisfied. I don’t want anybody else to have to experience this even though I have read about this problem being an issue. If I buy a new TV, it will NOT be Vizio.

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    PriceStaff

    Reviewed Jan. 22, 2024

    Vizio is cheaper than others for a simple reason; they omit important features on their products. We have a 5 year old Vizio tv that started turning itself on at odds times (middle of the night when all are asleep, or during day when no one is home). Chatted with Vizio to try to resolve. Agent asked me to select Menu button on remote, but there isn't one. She looked up the TV model and said the actual TV has no menu at all. So cannot even buy another remote with a button because it won't pull anything up. I then asked about a buyback program or discount on another TV and was told nope. So toss in the trash or be woken up at night plus pay extra electric bill. What a rip off. I will never buy Vizio again. Pay the extra $ to get all the required buttons and settings.

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    Customer Service

    Reviewed Dec. 29, 2023

    We have always enjoyed our 2 Vizio TVs but an update several months ago was TERRIBLE! Our antenna TV stations now take forever to load, the length of time it takes to change to channel is unbelievable! I communicated with customer service department and was told there is nothing that can be done to reject the automatic update! Turning on the TV now takes several minutes! If this isn’t fixed in a new update soon I will have to replace these 2 TVs! It is so frustrating just to turn on the TV and to change the channel! I will NEVER buy another Vizio product and have warned multiple people who have asked me about it NOT to purchase Vizio either! The update was done without prior notice and I was told there is no fix in in progress! It is extremely frustrating to use these TVs! DON’T BUY VIZIO!

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    Reviewed Dec. 26, 2023

    This TV had a max 12 hours of run time over a year and a half. It was a seldom used TV in the kitchen. The picture went out and standard reset steps were ineffective. The LEDs worked, which I checked, having some experience with monitor repair. These units are only useful as smashroom items.

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    Customer ServiceOnline & AppEase of Use

    Reviewed Dec. 22, 2023

    Vizio recently performed a firmware update on a SmartTV I own. It bundled all my independent ANTENNA stations into THEIR app. The app is clunky, buggy, SLOW, difficult to navigate, and the update is NOT REVERSIBLE. Now I'm stuck with a TV I DIDN'T BUY. It's a different TV now. I complained to customer service & was told basically "Nope not changing back." My advice - don't buy a Vizio SmartTV - it's not smart & you really don't know what you'll end up with.

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    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2023

    I bought this tv, and had it in our camper, it was never used. Camper got sold, and we put the TV in our daughter’s room, also the room where our router is, and it will NOT stay connected! No other TV in our home has a problem except for this Vizio! I called Customer Service (would have called sooner, I SHOULD HAVE)… It is 2 days outside of the warranty. And Vizio will not honor it! Absolute trash! My family and friends will NEVER buy a Vizio again! Vizio’s response was to take it to someone to fix it! This TV has not even been used 6 months! Save your money. Buy a Samsung or literally ANYTHING else EXCEPT for Vizio!

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    Customer ServiceStaff

    Reviewed Dec. 8, 2023

    The supervisor was in an meeting and unavailable at the time, no time schedule was given as to when they would call me back. So they wasted my time and denied service during the time wasted by failing to provide services. The first individual I spoke with addressed my name wrong multiple times calling me Mr. **.. He tried telling me repeatedly that my problem was an display issue.. hardware... Yet the technician I paid to look at it says it's an software issue... So who's telling me the truth? I don't have any reason to believe either side cause I'm being hustled for money on both ends...

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    Verified purchase
    Customer ServiceReliability

    Reviewed Dec. 6, 2023

    I bought 43" D-series. Absolute awful! Numerous defects and bad features. When I turn it on and select antenna input, it shows "VizioWatch+" and spinner, no content. It often lasts "forever", until I turn it off and wait for some time. Sometimes I need to turn it off/on more than once. Sometimes I need to contact customer support. When I browse antenna channels, after going thru 5 or 6 channels it often "hangs". Have to power cycle it a few times. When I enter the number of channel and press "OK" (center button on remote), instead of going to channel it repeats the last number.

    When I turn it on, no matter what was the input when I turned it off, the input is always "VizioWatch+". VizioWatch+ is absolutely worthless. I still didn't find anything to watch on it. Its navigation is difficult, and search is dysfunctional. When I press "Info", channel info is displayed for very short time, and the font is too small. I could go on and on. Customer service is awful. I had 5 (so far) remote troubleshooting sessions. Finally they decided that they will replace it. And they want additional useless remote troubleshooting session. No way to get my money back.

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    Reviewed Dec. 5, 2023

    At first Vizio was great, picture great and all was good, then they updated and took cable away and forced live Vizio channel on us and now I refuse to be forced to watch what they want. TV is not used now. Shame on you Vizio!

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    Reviewed Nov. 28, 2023

    It's far from smart. You have to completely unplug it from the wall for 30+ second to get it to work correctly. Turn it off? Best believe you'll be unplugging it again next time to turn it on because it won't be working right. Extremely irritating.

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    Staff

    Reviewed Nov. 21, 2023

    Ok here goes people. I purchased a $300.00 smart tv at Best Buy. Sorry that I ever bought this stinking smart tv from Vizio. In the beginning was great until yesterday. They decided to upgrade the tv without me even knowing it. So now I have no clock, no date, and I can’t even use previous channel. Why don’t you people leave our tvs alone!!!! This tv I have now is junk, junk, junk. I will never, never, never buy another Vizio tv as long as I live. I’m even at the point to report them to the better business bureau. This is not the way to treat a customer. You people suck, suck, suck. Bye, bye.

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    Price

    Reviewed Nov. 18, 2023

    I purchased a 55 inch Vizio TV 2 months ago and it kept losing internet connection. After several phone calls to my internet provider and exchanging the modem I found it was the TV. The internet does not stay connected to the TV and Vizio only has a temporary fix and by temporary I mean every day you have to reset the TV. It's not worth it. The price and picture quality are good but not the guts of the TV.

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    Installation & SetupReliability

    Reviewed Nov. 17, 2023

    TVs are great initially but once they update the firmware, it's all downhill from there. I have a 32" Vizio I bought in Aug 2021. Everything was great until last year (2022)....I used to be able to AirPlay without any issue from my Mac, but once the firmware installed, my AirPlay quit working. I posted on Reddit to their 'official' subreddit but they weren't interested in doing much of anything, in fact at one point they removed my comment about my problems for being 'offensive'. I grew to accept the fact that I couldn't AirPlay anymore, but at the same time hoped a future update would fix it. (A lot of times companies do software updates and break something, but it gets fixed with the next update).

    Well all subsequent updates failed to fix AirPlay. Then in the past few weeks (October 2023), another firmware update was pushed out. This didn't fix my AirPlay issue (surprise surprise) but it also broke several other things on my TV. It appears that they believe it's better (still baffles me) to combine the antenna input with Smartcast, so now if I want to watch anything via my antenna, it starts up Smartcast. Anyway, I have been able to fix things back to how they were before the update broke things, but I'm in the belief now that my TV is on its way to being turned into a dumbTV.

    I recently put up another post on their subreddit and I admit I was frustrated and things were said, but they chose to remove my post, mute then ban me from their subreddit and even went as far as to report me to Reddit for harassment (now I have a 3 day temp ban in place). Their actions just tell me all they care about is money and could care less about resolving issues. I just know I'll never buy another Vizio product ever. Once this TV finally quits working, it's gonna get the Office Space treatment in a local field. Just do yourself a favor, don't consider Vizio at all, because they don't care about their customers.

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    Punctuality & SpeedStaff

    Reviewed Nov. 10, 2023

    I bought a VIZIO 55" V-Series 4K HDR Smart TV on 09/05/22 from Nebraska Furniture Mart. The tv went out in August 2023. I had someone come over to take it off the wall a week later but it miraculously powered on. Now three months later the tv is dead again and will not come on. I have spoken with two people at Vizio and all they wanted to focus on is a warranty and not being able to validate a warranty because the store is not on their list. One guy suggested that I contact Geek squad because they know Vizio's products very well and work on them often. I told him that is really sad.

    I asked him if we could just focus on your product itself. You put a product out here that you do not stand behind. I have a Samsung tv in the game room that I have had for six years, no issues. I have an LG tv in the living room, no issues. I have three Roku TVs in other bedrooms, believe it or not, no issues. So now, why did the Vizio tv go out in a year and all anyone wants to focus on is warranties? Can we please focus on the fact that you are not putting quality products out here in the first place? Therefore, you push the warranties and that is your excuse not to stand behind the products you sell. This is ridiculous. I really do not like getting scammed out of my money for cheap products and I certainly do not spend my money with companies who do not stand behind the products they produce. This will be the first and last Vizio purchase for me.

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    Reviewed Nov. 7, 2023

    I own two Vizio tvs that are basically useless. Vizio changed the settings for antenna tv to watch-free and now the up and down arrows to change the channel won't work. Vizio should change back to what customers paid for.

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    Reviewed Oct. 30, 2023

    I bought the Vizio P55 F1 television back in January 2019. I have had many televisions in the past but never from Vizio, but I had heard good things about this tv. My other televisions were passed down to my children and still work great even after 20 years, but this one was another story. Right from the start the picture was garish and took a lot of work to get the colour right. It was working for four and a half years but after a string of software updates it would no longer start. When plugged in, it would turn on, the logo would appear on the screen for a few seconds, then turn off, then restart again over and over. I could not fix it or reset it. The tv is worthless and I need to get another tv. Needless to say I would never buy Vizio ever again. I thought I was buying a quality tv and spent $900 Canadian on it. What a waste.

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    Reviewed Oct. 25, 2023

    I paid $228 for this TV and it didn't even last a year. Started out with a red line vertically down the middle. Tried to get it replaced. Could not find receipt so they would not help me then it started getting worse to where the screen just blacked out. Junk. Do not buy Vizio products. They are junk. Flimsy. Brittle. Break easy. Fail easy and it had technical problems from the beginning. I will never buy Vizio products again.

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    Punctuality & SpeedReliability

    Reviewed Oct. 24, 2023

    Vizio forced us all to take an update in 2023 which makes us all have to use the watch free app. We can't use our antenna. The system is slow, it crashes. It is horrible. I used to love Vizio. Now I hate it. Now I have to go look for a new TV.

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    Reviewed Oct. 24, 2023

    Vizio just updated its software which wrecked my TV. Needs to be restarted often, locks up and over the air channels no longer work. I will never buy another Vizio! Look at all the other reviews, everyone is having the same problem. Now I have to go buy a new TV.

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    Punctuality & Speed

    Reviewed Oct. 19, 2023

    Vizio ruined a perfectly good television with an update that forces me to use the watch free app. This is horrible and takes forever just to change a channel. Tech support says to do a factory reset. This helps for a couple days but goes right back, and takes a long time to get set back up. I just want the TV that I paid for back! I hate you Vizio for what you have done. No one should ever, ever, EVER buy a Vizio product again.PS. The antenna guide does not even update everything you go to the guide. This is garbage. Done talk with Vizio support 2 times now and still garbage.

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    Punctuality & Speed

    Reviewed Oct. 18, 2023

    Vizio ruined my perfectly good television with an update that forces me to use the watch free app. This is horrible and takes forever just to change a channel. Tech support says to do a factory reset. This helps for a couple days but goes right back, and takes a long time to get set back up. I just want the TV that I paid for back! My only fix is to disconnect the TV from wifi and not stream Netflix for my kids. I hate you Vizio for what you have done. No one should ever, ever, EVER buy a Vizio product again.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 30, 2023

    I was happy with my smart TV since I bought it. Their watchfree apt could be a lot better but the TV was more affordable than other brands. However, recently they updated the program for the TV and added Live TV to the Watchfree system I guess so that both were included on the program guide feature, that update has totally ruined my TV viewing experience. The update has caused my set to lag to the point it takes me 5 to 10 minutes just to change the channel. I have to push the guide button over and over for it to upload and then it takes so long for it to actually upload the guide and then once it uploads each time I press the scroll button, it again lags and take too long to scroll.

    I have had the TV for too long to return it but I would return it in a minute if I could. I called customer service and was told I can not take the update off to return to its original state. So now if I want to change the channel I have to spend at least 5 minutes ( No Lie ) to even get the guide to appear. I hate it, I don't have time for it. My TV is now trash. I just turned it off and use my phone. I don't understand how this is legal for a company to totally change the product operation without my consent and now I'm stuck with it but I can't return it to the company or restore the TV to the state that I purchased it in that I was happy with. This is a huge rip off. Don't fix what ain't broke and they had the nerve to say they did this for my convenience. Please don't do anything for me again Vizio.

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    Reviewed Sept. 30, 2023

    I have a VIZIO TV. Just last month AUGUST 2023 VIZIO did an upgrade on my TV. I cannot look at my Antenna channels. I have to go through WATCHFREE TV to look at them. Since the UPGRADE my tv takes forever to turn on. Some of the channel are like a small box and you cannot change the picture size. 57 times I have unplugged my tv because I get a black screen or a reading stating 500 and "Your tv has failed". I have trouble turning channels or channels are not unavailable. This has been a great TV but with the upgrade Vizio has FAILED with watch free tv.

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    Reviewed Sept. 24, 2023

    I bought 2 TV's both Vizio brand due to having many apps. Now that practically all apps are being discontinued on these devices. The volume comes in and out. TV freezes a lot. Do not waste your time or hard earned money on Vizio brands. Honestly I think everyone that purchased a Vizio TV should be reimbursed at least some of the money that they paid given the TV was advertised as having a ton of apps to only discontinue them. Sad how this company is a total RIP off and we can do nothing about it. Never ever will invest in anything Vizio branded.

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    Customer Service

    Reviewed Sept. 24, 2023

    Will not connect via HDMI. Have to use old coaxed methods. TV won't download Netflix Prime or Disney. I have had Xfinity check all modems, boxes and cables. Spent countless hours on the phone which was a huge waste of time. Will never purchase another VIZIO product.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2023

    I have a Vizio in my bedroom just for nighttime viewing. I do not stream, only watch over-the-air channels. Since Vizio sent the Watch Free Tv app, it has been a hassle, and I now have to use my internet data to watch over-the-air channels. I have been on the phone with 2 support people today and neither one of them was able to put my tv back to over-the-air only and now it doesn't work at all. The TV as of right now is completely useless where up until the week before last it was working fine. I worked with the Watch app for a week trying to learn to use it but it was just too much trouble and the fact that I gave up my cable TV and was now having to use my internet data for local channels did not sit well with me. Vizio should replace my TV but of course, they will not and most likely do not care about my problem. If you buy a Vizio, do not buy a smart TV. They will take control of it like they did mine!

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    Reviewed Sept. 22, 2023

    75' TV almost 1 year old. Constantly stops connecting to wifi for from 5 minutes to many hours. We have 11 other wifi connected devices in home that NEVER have this problem. Also, external speaker bar I bought separately died within 3 months.

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    Reviewed Sept. 17, 2023

    Just prior to having this tv for 3 years, I noticed a brownout bar across the screen. Within 4 months, my entire screen had browned out. Since I didn't have the extended warranty, Vizio wouldn't go anything about it. I definitely expect a tv to last for more than 3 years--My Sony is going on 14 years now.

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    Reviewed Sept. 17, 2023

    DO NOT buy Vizio sound bar products. Mine stopped working shortly after warranty expired. I call. They would not give me the time of day or even share with me a repair center's number. Poorly made product. Save yourself the aggravation and the money.

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    Customer ServicePrice

    Reviewed Sept. 15, 2023

    I've had my TV less than a year and it's been nothing but headaches. Regardless of what you pay for one of these TVs, the frustration is not worth it. The price should have been a clue. I'm from the days when customer service was truly helping the customer. Never again.

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    Reviewed Sept. 8, 2023

    I wouldn't recommend this TV to purchase. Issues with with wifi and hardwire connectivity. Apps are very slow to run and the new update is a disaster. Live stream TV!!! Garbage!! If you use wifi connectivity it freezes every 4 seconds. If you use ethernet it freezes every 4 seconds. I have 2 gbps internet speed so don't say it's my internet. Every device in the house works great on wifi or on ethernet. It's your garbage TVs that you designed. Please stay away from Vizio if you don't want headaches.

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    Customer Service

    Reviewed Sept. 8, 2023

    We Bought a 50" Smartcast TV back in summer 2019. Seemed a good buy with good quality and sound and we were relatively happy with it's performance at first. My wife and I Never owned a smart TV before and were new to streaming. So we started off fine. The Smartcast input never was fast at loading, but we dealt with it. It performed ok, we were happy enough. Several calls to their "customer service line" when things seemed to go south, they usually were able to help us with resets, and things went along so-so for a while till Smartcast just wouldn't load anymore. The solution for us was that we bought an external streaming product, and things were great again. The Smartcast function wasn't in the way any longer, the new streaming device gave us the streaming abilities we needed, and it was cheap, so we were satisfied.

    Fast forward to around mid August, 2023, and I notice that the TV has become sluggish. My onscreen input selection bar has been moved, the input names have changed, WTH? Ok, so things slog along until one day in very early Sept, I have no control of my volume. I mean none! I can't change channels in the antenna input setting. The remote isn't working normally.

    I try the manual buttons on the back of the TV, same issues. So we call Vizio customer service for help. They tell us YES, they have been doing updates to the firmware very recently, and they cannot be reversed WTH? They tell us we can't block the updates. They tell us to try resetting the TV to orig factory specs. I tried all day Saturday, you can't!!! The set says it's resetting but problems persist and the visual changes that were caused by the updates are still not what they were when the TV was brand new. I tried till I was so frustrated, I just took the TV out to the trashcan.

    Never again will I buy Vizio! Never again will I buy a smart TV. I replaced my Vizio with a "DUMB" TV, and never have I been so happy. The new TV, is just a TV. That's it. If I want to stream, I can do so with an external device. If my streaming devices ever fails, I can replace it with any brand I choose. No more will my viewing habits be spied on. No more will I be at the mercy of the TV brand. I believe "Dumb" TV's will make a comeback. Some company, somewhere, will figure that out. Maybe a new brand will emerge and only make dumb TV's.

    The consumer wants a reliable product that keeps the consumer in control. There are smart TV's out there that allow the consumer to set the update schedule, or even override or block it completely (but not many). I almost went that route, but I thought it's better to just steer clear, just in case. Thanks Vizio. You have convinced me to never buy your brand again. I will make sure everyone I know here's about my experience, you can bet on that.

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    Customer Service

    Reviewed Sept. 1, 2023

    Purchased a Vizio TV in 2019. Admit I have had some minor problems going back about 2 years ago but knowing the warranty was only for a year I lived with it. TV worked fine yesterday, went to sleep, got up this morning and turned on the TV and NO PICTURE. Sound was on, but NO PICTURE. Total black. Called tech support and in short, "Too bad you're out of warranty." A TV should last more than 4 years. I have had TVs for over 10 years with no problems. This was my first Vizio and MY LAST. No stars!!!!

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    Customer Service

    Reviewed Aug. 24, 2023

    I bought a Vizio tv for $700. In less than 1 year I had a problem with the backlight on the left side it was very dark but the right no problem, I contacted support, they replaced it with a new one, I have it same problem after 1 year. I contacted support again, he said they can't do anything for me. Even if it's a serial problem, they don't want to hear anything. If you buy Vizio prepare yourself to change it every year. DO NOT BUY VIZIO NEVER!!!

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    Verified purchase

    Reviewed Aug. 23, 2023

    Will not honor warranty. After sending in photos they told me I damaged my television and they would not send a technician out to my home to verify that it was not a manufacturer defect. The TV is not damaged.

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    Reviewed Aug. 19, 2023

    My daughter bought me this 40" Vizio for my new apartment Christmas 2022. Worked great for about 3 months. Now all I get is connectivity issues and it cuts off in the middle of my shows all the time. Am getting another TV and will NEVER recommend Vizio to anyone. This company doesn't stand by their products and gives you the run a round all the time.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2023

    I purchased my 50 inches Vizo TV May or April of 2022. After about a year I started seeing lines running across my tv, so I called Vizio, they that they would give me a refund, they kept daily asking for different documents in which I gave them, it took two weeks of asking for different before the last person I spoke with started that they had everything that they needed. So I will receive an refund in 60 days, it’s been long past the sixty days so I called them, now they stated that my refund was denied, so I am now waiting for them to send me an email so that I can take it to a lawyer so I can get my money back. Never by a Vizio TV.

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    Reviewed Aug. 6, 2023

    Have had the TV less than a year and am having internet connectivity issues, smart tv apps not working and display issues. If you didn’t save your receipt from 6 months ago you are unable to be assisted. Seems like the display issue is happening with almost everyone who purchases from 6 months to a 2 year mark. DO NOT BUY!

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    Customer ServiceStaff

    Reviewed Aug. 6, 2023

    I purchased a Vizio Smart TV on 01/15/2023, and as of August 6th of the same year the television is experiencing internet issues. I contacted the cable company, and the representatives were more than helpful but unable to resolve the issue. My television is in fact connected to my home's wi-fi, but the apps on the tv are all still stating that there is no internet connection. I contacted Vizio customer service, where I was refused of any service until I provided a clear receipt with all of the product's purchase information. I assumed that like any other product when you give a serial number all of the information would populate. That was not the case here. Overall, I am disgusted that this TV is a little over 6 months old, and I am experiencing such severe issues already.

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    Customer ServiceReliability

    Reviewed July 27, 2023

    I purchased a 48" Vizio smart cast TV April 2022. By November 2022 had issues with apps not working, volume turning up and down by itself. Received a replacement by Feb. 2023. I was told the warranty would be extended until June 2023 due to the issues even have a recording of the conversations. By March 2023 the apps started freezing, the volume goes up and down on its own, and when muting the tv the screen sometimes goes black with volume still on until you press mute again then screen comes back and volume muted. Once again contacted Vizio they troubleshooted. This went on through May 2023.

    Last call they told me my warranty was up byy own remote and the recording I had of the earlier conversations meant nothing. Need w July 2023 the TV comes on but does NOTHING else. VIZIO is junk and I would NEVER recommend this brand to anyone even if they sold for $50 each they aren't worth the time and aggravation to try to watch anything.

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    Verified purchase
    Contract & TermsCoverage

    Reviewed July 27, 2023

    Horrible all around experience! Tried returning it to the store, return window was closed. Contacted Allstate insurance they directed us to Vizio tect support.. Lady said they pushed out an update and nothing we can do about the problems because we had agreed to the terms. OK, so far we lost our on screen guide, discription and HDMI 1 port. Lady said we needed another HDMI and different device to plug into the HDMI 1 port, crazy! Our HDMI cable and dvd player worked in port 2 just fine but not 1!! Also had to rescan the antenna each time we turned the tv back on to bring up the channels. Have to "watch free" now to bring up our antenna channels and a number of other issues as well! We lost a lot of functions so were just sol no refunds. Buying additional insurance is a joke as well. Seems Vizio uses the update term as a get out of jail free card.. Will never buy another Vizio product.

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    Staff

    Reviewed July 27, 2023

    Like another customer on here Phyllis said Vizio will NOT ever sent you a refund. I have screenshots that show they owe me 2 refunds and it's been saying "processing" for about 2 weeks. These people LIE and hide behind automatic messages. I recently found out that Vizio is also still tracking customer's tv usage. They've hid the feature in the Settings and I'm sure everyone will find this option turned ON although customers don't turn it on. Vizio already have it programmed to track your television data which is why they don't tell customers it's there or how to turn it Off.

    Now they've resulted to with-holding customer's refunds after they're approved. I've contacted them several times to ask when will both refund checks be mailed out yet they've given me the run around and keep saying 60 days. It doesn't take that long to process a refund. It should be illegal for any Company to with-hold a refund without a Legitimate reason and Vizio employees had not one good reason why they hold refunds for 60 days. They've had excuse after excuse and I've caught them in multiple LIES. I just want both of my FULL REFUNDS so I can NEVER EVER deal with Vizio again. I'll stick to Samsung. I only bought these 2 Vizio televisions because they were out of stock of the Samsung Brand. Now 6 months ago and now they're no good and the screens have turned white. I've never had a television go out in 6 months. Vizio need to just go out of business because no one want your JUNK Vizio.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed July 21, 2023

    Do not buy a Vizio smart TV. That is my recommendation, I will certainly never buy another. If presented with the choice of buying a Vizio TV and not being able to watch TV, it would depend on the time of year. May and June, the NBA playoffs. That is a no brainer. I acknowledge that I have never purchased any other smart TVs. Maybe they’re all similar, in which case, disregard. One of the things they never tell you when you buy your Vizio, is that you have to consent to their marketing. They claim that by allowing third parties access to your viewing history and habits, they are able to sell TVs for less.

    After setting up the TV, there is a notice that you must consent to, allowing Vizio to collect information on how much time you spend watching, what time of day you watch, what shows you watch, how much time you spend looking at something when you are trying to decide what to watch and what commercials you watch as opposed to skipping. Probably universally, new owners think, ‘there is no way I am consenting to this,’ and then they find out that you have to consent to it if you want to keep using your TV. When I googled this, I found out that Vizio reassures new Vizio owners by telling them that your identity is never used in conjunction with any of this data, but that is still not very reassuring. In the end, I had to consent to watch my TV.

    That was 4 years ago and I don’t think about it very much anymore, so this is what has my feathers ruffled today. In addition to collecting data about my viewing, Vizio also makes certain recommendations. When I turn my TV on, sometimes, a window opens giving me the option of watching something that I would never choose on my own. My choice is to watch this offering, or shutting down and starting up again. There is no going back, only an option to play. Eventually I figured out that I can use the “Exit” button on the remote to go to the usual menu. It’s annoying, but I am used to that now too.

    In the 1970s, like most people, I had a component stereo. Every time I moved, which was a lot of times, the first thing that got moved and set up was the stereo, so that I could listen to music while unpacking in the new place. I no longer have any pieces of stereo equipment. I have a Bose surround sound system connected to my Vizio 65 inch smart TV and I use that to listen to music. Before you get the wrong idea, I bought it refurbished. I am not made of money. If I were I would not have bought a Vizio smart TV from Costco.

    Vizio has all of the usual apps, and about 118 that I will never use, and of course I can’t delete or even hide any of the ones that I don’t use, only reorder the app bar to where I don’t have to see them. They have iHeart Radio, Pandora and Sirius. I can listen to music on YouTube as well, but I dislike all of these services for various reasons. When listening to Pandora, if I say I want to listen Nora Jones it will start with a Nora Jones song and then never play another Nora Jones song for 2 hours. After a few minutes it will play a Jack Johnson song and if I don’t go into the room and give it a thumbs down, pretty soon, 2 out of every 5 songs is a Jack Johnson song. Don’t get me wrong, I like Jack Johnson, but when I ask Pandora to play Nora Jones, I want to hear at least a few Nora Jones songs.

    Sirius XM is a joke. Commercial free my **. They say they are commercial free and maybe they don’t advertise beer or cars or fast food, they talk more than any commercial FM station. They are constantly advertising their other channels and something that is going to be on those channels later today or tomorrow or whatever.

    YouTube plays commercials. If I am sitting in front of my TV and not in the other room, fixing lunch or doing dishes or whatever, it works, but it plays a 4 minute song and then a 4 minute advertisement, with the option of skipping after 4 seconds. If I want to dry my hands and walk back in the living room and skip the ad, it is not too annoying, but for my money, I like to build a playlist of songs from iTunes and connect my iPhone to my Vizio and listen to what I want to listen to, commercial free, through my Bose surround sound system, as loud as I want.

    For whatever reason, it is hit or miss if my phone will connect to the TV. Sometimes it hooks up on the first go and other times I have to shut the TV off and back on a few times or quit iTunes a few times and restart or even restart my iPhone before it finally connects. I have had it take 10 minutes to connect before, but then once it does, I can listen to music all day. That is of course, unless Vizio decides they need to send me one of those recommendations and that disconnects my phone from the TV and takes 10 minutes to get hooked back up, causing me to say bad words.

    So what got me spun up enough to write this review, is my Vizio abruptly stopping Tom Petty from singing Born to Rebel, to see if I want to watch Barbie, the movie. Okay, if you are collecting all of this data about me, why would you send me a recommendation to watch Barbie. I am a 67 year old single male, born in Idaho who lived in Alaska most of my life and so given the option of watching Barbie or having one of my teeth pulled without anesthesia I would want to know which tooth. It took a while, but I am back to listening to my Rock On mix, currently, The Wallflowers, One Headlight, until Vizio sends me another stupid recommendation.

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    Reviewed July 17, 2023

    My children bought me a Vizio tv Dec 2021. 6 months I had vertical lines on my screen. After calling Vizio multiple times they replaced that tv. Now 6 months later this one all of sudden has no sound! Called the company again and they will kit replace or repair! These TVs last basically a month! Will never buy this product again! Junk!

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    Reviewed July 6, 2023

    Vizio updates and changes how the tv functions - not better for the consumer - they do not want you to watch local channels just their free TV -the guide does not work all the time, you cannot tell what channel you are on (local channels), does not give you channel numbers, you do have to unplug tv at time to get either volume or channels to come on - NOT SURE HOW YOU CAN UPDATE A TV AND TAKE OPTIONS AWAY - DO NOT BUY, GET A DIFFERENT BRAND!!!!

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    Reviewed July 3, 2023

    Just purchased a 2019 motorhome with 2 Vizio TVs. Both TVs worked fine the first couple of times I turned them on - completely downhill from there. Have to unplug them, wait 5-10 seconds then plug them back in every time just to get them to turn on. Then, to get to the Smartcast home screen, I have to run a factory reset....every time. So, to get to Youtube or Amazon Prime, that takes about 15 minutes....every time. Yes, I called their support line which eventually ended with "since your TV is so old maybe you would like to buy a new model". I replied, yes, I will be buying a new TV but it sure won't be a Vizio. Since we are going on a trip right away I replaced the TVs with a couple from our house - a LG and a Samsung. Youtube & Amazon Prime? Maybe 30 seconds....every time. Never heard of Vizio before buying this RV....Can't imagine willingly buying one.

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    Installation & Setup

    Reviewed June 17, 2023

    I purchased a Vizio TV in November 2022. Every time it does an update the ability to get to the local channels goes away. Keep in mind there are no numbers on the remote - you click ok on the remote and a keypad is supposed to appear on screen so you can select the channels you want. Whenever there is an update, that keypad disappears and only brings up the guide that you have to scroll through hundreds of channels to get to what you want. And on the guide, about 75% of the time, my local channels are not there at all. Very frustrating. I got rid of this TV after only 7 months and will never buy another Visio product. Have used Samsung TVs in the past, and to replace the Visio and the Samsungs work great and setup is easy. I recommend staying away from Visio.

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    Reliability

    Reviewed June 3, 2023

    Overall my Vizio D24f1 tv has been pretty good - impressive picture and sound, however, after a Netflix update my tv was bricked! Spent quite a bit of time with Vizio troubleshooting, finally the last thing to try was to download the last Vizio update to my computer, save it on a thumb drive, and insert the thumb drive into the back of the set. It worked! Can now access Netflix, Apple tv, etc very well - only other "problem" is that frequently I would have to unplug the tv and plug in again to get it to come on. Installed a lighted on/off switch at the place the tv plugs into the wall so I can easily do this. Basically, sometimes you turn the tv on, and it doesn't come on.

    After turning the on/off switch off, and on again - then the tv would light the blue "power" lite, which comes on for about 10 seconds - after this light fades away, then I could press the on button on the remote, and it displays the "V" and quickly comes on. No big deal, you get used to it, only takes a few seconds to get the TV to come on, but quirky. One thing I really like is that the viewing angle of this tv is very good, I have mine on a shelf above my computer and to the right, the pictures look great from this angle, some tvs have a big problem with being viewed from below the tv level -

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    Reviewed May 28, 2023

    I purchased a Vizio 40" smart tv in Dec. Since April the screen turns green when I power it on. The TV shuts off randomly, sometimes the TV won't even turn on. I have to unplug it, then wait about 5 mins then try again. Sometimes it works, mostly not. I wouldn't purchase this brand again. My neighbor is having problems as well.

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    PriceStaff

    Reviewed May 23, 2023

    3 maybe 4 Vizio TVs and now I know for sure to never buy this TV again. They are all terrible. All kinds of issues including staying powered on. The worst TV ever. STAY AWAY FROM THIS COMPANY - I WILL buy the cheap ones at Walmart for 1/2 the price from now on, waste of money.

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    Verified purchase
    Customer Service

    Reviewed May 7, 2023

    Don’t buy this TV! They are junk and after 5 months mine started having white lines on the screen. They told me it could not be fixed and would be sending me a refund. Still waiting for it after 1 1/2 months. When I called the 1st time they told me the check had been already cut. I waited 2 weeks after the date they gave me and called again. Then I was told the check had not been cut yet and it would take 60 days even though they told me in an email that I would have my check between 17 and 25 days later. They lied! Still waiting and after seeing the trouble everyone else is having I probably will never get a refund! Will NEVER buy another Vizio ever!

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    Sales & Marketing

    Reviewed April 22, 2023

    For over a year, Vizio has been spamming me from the short code 65381. I have never done business with them, provided my contact information to them, or even bought any of their products before. I have REPEATEDLY told them to get lost, but they continue to spam me over a year later. This situation ensures that I will NEVER buy anything from them.

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    Customer ServicePriceReliability

    Reviewed April 16, 2023

    Price may be great but the TV won't last. My model was a V505-J01 but since I don't see that one available I'm writing a review on this one. I had this tv about 1.5 years and started seeing lines. I thought they would disappear, went through all the troubleshooting, still nothing. Then one day the lines consumed the entire screen and it turned back with a few lines of white at the top. Spoke with Vizio customer service and they offered to replace the TV, they just needed a copy of the receipt. Umm I purchased this almost 2 years ago and there's no receipt to be found. Called them back to see what else could be done only to be told my model isn't available anymore and they would have to issue a refund. Can't do that because the receipt is long gone.

    I'm now stuck with a TV that will only give me sound, no picture. I purchased Vizio since I already have a 32 in and it's been perfect for at least 10 years. YouTube is filled with videos of how to fix the issue which tells me Vizio KNOWS their T-Conn boards are crap. Vizio either upgrade your T-Conn boards or offer to replace it FOR FREE regardless of warranty time because who wants to purchase a new TV every 1.5-2 years? I don't! Will not purchase this brand of smart TV again.

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    PriceOnline & App

    Reviewed March 26, 2023

    Bought a brand new enclosed box television, 30 inch class. Powers up very slowly. Processes remote commands. Example - to turn on and get YouTube tv on (login info saved) takes about 3 minutes. Our LG takes about 40 seconds and our Samsung about 30 seconds. In addition it repeatedly and randomly shuts off the app we are using and sometimes shuts itself off randomly. There is a reason it’s less expensive than others…Poor quality and poor functioning. Spend a few bucks more and buy your favorite well known brand! This is the first and last Vizio I will ever own.

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    Staff

    Reviewed March 26, 2023

    After 9 months with my m series television developed a problem. I contacted text support at Vizio and after several minutes he determined that the TV could not be repaired and advised me to put it on the side of the road. He didn't tell me with the m series televisions and another of the series there is a problem internally with the television that cannot be repaired. Vizio was aware of this problem but continues to put this m series television out on the market without advising the buyer or the seller of the problem. I would not recommend Vizio to anyone.

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    Reviewed March 6, 2023

    Bought two 70" Vizios, same TVs at the on the same visit to Target. They worked flawlessly for about 4 months. I've tested my WI-Fi, which is good enough to run a $200 Roku TV perfectly from opposite ends of 1800 square feet layout. I can also have several phones and several people streaming on any other combination of devices/times of day, except for when it comes to these TVs. Prior reviews about remote glitching and having to unplug/replug over and over---ALL TRUE. I would add that mine will play without interruption for sometimes 2 hours, or 30 minutes, or two minutes, and at some point it will always just freeze.

    I have to then hit the "home button" and wait for the operating system on the TV to go through a random sort of reboot, where it finally will recognize the apps again (after being blank for up to 20 minutes). And then you have to keep pressing home button and entering one app, then closing and trying the first app you wanted...then after all of this, it will still say "app not recognized" or some other nonsense until it finally recognizes and then starts working again. At that point I get anxiety because I don't know if after a half hour investment, the things is going to play for an hour a another minute. Good news though, you can just abandon the os on the televisions and use a Firestick, but what a joke in either case.

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    Verified purchase
    Customer ServicePrice

    Reviewed March 5, 2023

    Simply put, the picture quality is great for the price. Vivid, sharp, vibrant colors and my PS5 games look great on it. Bad part, navigating around the menu is very laggy. Sometimes, you're having to wait 3 seconds for a function to respond whether it's pulling up the channel guide to changing channels or accessing the home menu.

    The worse part is the CEC (Consumer Electronics Control) feature which allows the TV to control any compatible HDMI device like a PS5 with just your remote. It works great for the first few tries, but after a while when turning on my PS5 I get a black screen.. It's fixed by switching to another input and switching back which is annoying and shouldn't have to be done. Vizio "claims" they "working on a fix" according to a Vizio Sub-Reddit, but that was well over a year ago which tells me Vizio is NOT taking this issue seriously. It's a shame because it is a neat feature that's convenient when working right. But I guess it's better left off and just manually switching inputs and turning on the devices separately. Vizio....do better. Shameful SMH.

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    Verified purchase

    Reviewed Feb. 26, 2023

    I purchased a Vizio tv January 31st of last year. About 3 months ago the picture started being distorted and it got worse and worse to the point I can’t watch it!!! Do better Vizio! Over $300 down the drain. Not to mention how much I’ll have to spend to buy a new tv.

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    Tavo increased rating by 3 stars.
    Price
    After a positive interaction with Vizio, Tavo increased their star rating on Feb. 15, 2023.

    Updated review: Feb. 15, 2023

    Vizio was fine. Turned out to be combined issue of Xfinity Comcast issue, plus defective Flex Box and a bad Roku cable.

    Original Review: Feb. 13, 2023

    Vizio failed to effectively operate streaming device from XFinity. A tech got it to work, but it was slow to respond to remote commands. I tried resetting and then it endlessly either failed to recognize solid wifi signals and the times it does and I select a signal it fails to ever link to it. Went out and bought a Roku. Now it fails to even acknowledge an operational, and very common, device is correctly attached (by a tech no less!). Reading all Roku's notes on the subject they consistently write the issue off as probably have a poor signal and promote buying their stream device. I think they know there is an issue and honestly don't give a damn and don't care to fix it because ** if you don't buy their steaming box. I always loved the quality and price of Viso. Won't ever buy another one.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2023

    13 month old television is garbage. Called support. They tell me I have to go buy a new tv!! Great customer service huh!! Never in my life have I ever had a customer service person tell me that. I will never purchase another Vizio product in my life..

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    Sales & MarketingStaff

    Reviewed Feb. 5, 2023

    We bought our tv about 18 months ago, it now has a wonderful colorful striped display...that's it. Replaced with a Samsung, will NEVER purchase this brand again. I suggest speaking to the sales person where you are looking to purchase, they hear the worst case scenarios.

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    Customer ServiceReliability

    Reviewed Jan. 30, 2023

    The absolute worst thing to buy. The television I bought in September no longer works at all; all that is visible is a jumble of colored lines and dots. I called to try to troubleshoot, but nothing has worked to solve the issue. I called to request a replacement and was informed that I could only get a certified television rather than a new one. Why would I accept a certified TV if I just bought it?

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    Staff

    Reviewed Jan. 12, 2023

    I have owned my 60" TV for 4 years. During that time I have had technical issues consistently, having to unplug the TV, hold the power button for 10-30 seconds, reset to mfg settings - you name it I have done it. I was asked to track down my receipt, send in only to be told out of the $650 I pd they would give me $125 toward a new Vizio. 1 year warranty. Really? Why would I spend more money on a Vizio TV I have nothing but problems with?

    Issues: Won't stay connected to WiFi which the other TV stays connected just fine and I work remote all day with no issues. Antenna will not hold the channels you have to keep rescanning every time you want to try to watch the news, constantly have to hard start the TV to "clear the memory", connection issues with streaming. They won't even send a repair person out to see what the issue is or do repair. Overall I used to love Vizio until I had to return the TV I had, to replace with this one I am having issues with as well. Vizio needs to stand behind their product and the quality of that product. No TV should have to be replaced in 4 years. There is only me using it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 7, 2023

    Mid-2020, I moved to a new home and bought four new TVs, one Vizio (V605-G3, Serial Number 08LFTRYRLW00447) and three bigger ones from TCL. While I’ve never had any issues with the TCLs, the Vizio had problems from the start. A few days after purchase, I called the support to complain about fuzzy lines/shadows/distortions on the right side of the TV screen. I was helped pretty quick with instructions how to power cycle the TV which solved the problem for a few months. The problem re-appeared every once in a while, but usually “fixed itself” after a few minutes or after another power cycle.

    Sometimes, the problem was more persistent, I called customer support again and was guided through other steps, usually involving the support rep sending some signals to my TV. Including my last call on 1/6/2023, I called at least five times. This last time, the problem was very persistent and I asked the rep for a replacement TV as there was no immediate fix and this is obviously a recurring problem – and one that seems to be common with that TV, thus some kind of manufacturing defect. I was told the TV is now out of warranty and she could only recommend buying a new TV (for which she would provide me with a $100 gift card if I bought another Vizio).

    The rep was only able to find records of three of my at last five calls and suggested to next time ask for a replacement earlier while the TV was still under warranty. No good deed goes unpunished: Being so trusting to accept what I can now say were only temporary fixes did not work well for me. I’m still surprised that Vizio would ask a customer to power cycle or even reset a TV in regular intervals as opposed to making TVs where that isn’t necessary.

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    Customer Service

    Reviewed Jan. 2, 2023

    I bought a 24" Vizio TV in 2019 and I noticed it to be very slow for at least a year. In July of 2019 I contacted them and the tech said the TV would not get updates through the wifi so they had me put updates on a flash drive and then connect the flash drive to the tv. Today I called and they said the slowness is not due to wifi speed and the TV is faulty. It's outside of the warranty and they won't help at all. I can't imagine buying a TV that lasts less than 3 years. I would steer clear from this company.

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    Price

    Reviewed Jan. 2, 2023

    Vizio is honestly terrible. I'm not here to bash them but that's what I have concluded after having their tv for almost 3 years. Their “smart cast” is always freezing. It is not worth it. I got an LG and DO NOT REGRET IT.

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    Reviewed Dec. 31, 2022

    This thing is awful. It freezes up constantly, it lags, glitches and when I’m forced to unplug it and try to reset it, it turns on and off for over an hour trying to figure itself out again. Save your money, buy a TV that will let you use it whenever you want. I wish I could give negative stars. It worked well for the first few months and now it’s more of a giant useless block on my wall than a television. I haven’t even had it for 2 years and we avoid using it because it’s too unpredictable and frustrating. Seriously, don’t buy this TV.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2022

    Purchased my 75 inch Vizio TV from Sam's Club. After only 3 months, the sound stopped working. Have spent hours on the phone with their customer service team and have escalated the issue up through the management team - I'm completely frustrated. They insisted that they send repairmen to my home - waited 3 weeks for them to show only to find out they weren't able to fix the sound issue. Am now waiting for a new television set to be delivered, which is what I asked for at the beginning of this entire debacle. They wanted to give me a refurbished TV despite the fact that mine is only 3 months old. Had to argue with them repeatedly to receive a new TV - who knows if that's what I'm actually getting. Have now been without sound for 5 weeks and I'm beyond frustrated. From the quality of the TV, to the customer service - this company and their products are a joke. I will NEVER purchase a Vizio again and you shouldn't either.

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    Reviewed Dec. 7, 2022

    I have been dealing with Vizio TV support for months trying to resolve issues with my Vizio M series 70 inch TV. No support or resolution. Cannot get HDMI 2.1 even with their updates. Run from Vizio TVs.

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    Reviewed Dec. 7, 2022

    This tv is horrible. The smart icons rarely work. The remote sucks. The picture is always going blurry if the scene changes. Blacks are like a fog gradient. The sound is ugly. The way you change inputs is ridiculous, you have to keep pushing the button to get past all of the inputs you never use. You can only turn off or skip the hdmi inputs, those are the ones you use. It has all this free tv and watch now ** in the way you can't delete or skip. Your cords are sticking out the side and can't be cleaned up or hidden. Piece of junk. Buy a Samsung.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2022

    I have purchased Vizio product since 2008. Never had an issue until I got my Smart cast tv. This tv is slow, I have had to reset to factory setting three times in a two year period and more importantly the WIFI no longer works on it. This is the last time I purchase a Vizio, and by the way the customer service team has not been able to help me even though I have the warranty. You have been warned. Don't do it

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    Sales & Marketing

    Reviewed Oct. 31, 2022

    I purchased a Vizio tv in August of this year and the TV only lasted 2 months when lines started to form up and down on my screen. I contact vizio's warranty department and they explain to me to take pics of the TV and my receipt. Then after days go by I'm told I'll get a replacement TV within 5 to 7 business days which was a complete lie. I kept contacting vizio and they kept coming up with excuses saying it hasn't shipped yet when I was told it was suppose to ship from the day I was approved on getting the replacement.

    Then after all that a week goes by and I went to a local ups to pick up my new replacement and ups gave me my new replacement with smashed screen. So I had to give it back to ups and now still waiting for another replacement and vizio doesn't do anything to help the customer out. I been waiting almost a month now with no working TV. Do not buy any type of products from Vizio. I repeat do not, they are one big scam company that do not care about their customers.

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    Reviewed Oct. 25, 2022

    We bought this TV probably 2 years ago now and have called Vizio probably 15 times, 3 of them within the first month of having the TV. It came with a warranty that they obviously don't follow through with. It has internet connection problems, casting issues, freezing issues and more. We will never buy anything Vizio again.

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    Installation & Setup

    Reviewed Oct. 8, 2022

    The TV does not work well. It keeps losing connection to the internet... Yet the TV in the other room by another brand does not have the same issues. So I know it is not the internet. I have to unplug the TV as the remote will not turn the TV on every single time after I turn it off after this error. Today I've done it 5 times already. Other days the remote will just quit working and it is not the batteries. Everything about the TV remote set up is a constant glitch waiting to happen. I would not recommend and will not buy another from this brand.

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    Online & AppReliability

    Reviewed Oct. 1, 2022

    I see a lot of one-star comments on here and those people must be doing something wrong because I have zero complaints about my 4K Vizio with Dolby Vision Enhancement. The apps available are more than adequate and the tv has lightning-fast response to any action. Now that being said, I have T-mobile 5G WiFi running through it hooked up through an Ethernet cable. Sometimes the air can be unreliable. More than likely the major complainers have crap internet and expect it to perform awesome. Not happening.

    I also have Directv Stream hooked up to my Vizio and between that and the Smartcast that comes with the tv, there’s no app and no channel I can’t get. Roku? No thanks. Most tv manufacturers offer Roku as a selling point to get you to buy a junk tv and it works but not for me. I couldn’t be happier with my Vizio. Oh, and another thing, stay away from the 55” and bigger TVs. Most people buy them like it’s a contest to see who can brag about having the biggest screen? Compensating boys? It’s a fact that the smaller screens have the best picture. Big screens spread everything too thin to make a crisp picture. Vizio+T-Mobile internet+Dolby vision enhancement is the perfect combination. I couldn’t be happier with my Vizio tv and its user-friendly operations. When it comes down to it though, the tv is just a conduit. Get better internet people and your Vizio will perform like a champ.

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    Reviewed Sept. 28, 2022

    This TV is by far worse than the cheap off brand TV that I have. It constantly freezes, refuses to connect to the internet, shuts off, lags, etc. It regularly has to be unplugged to get it to work again. It does not work with multiple casting options such as Twitch. It does not have an option to download several popular streaming apps. It is filled with bloatware that you cannot delete and bogs down the system. Overall do not recommend this TV in the least, would be better off using a Roku device on the TV.

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    Reviewed Sept. 26, 2022

    Our 75 inch tv only lasted two years. Never had a tv only last two years. Manufacturers should not be allowed to make products that do not last more than a couple years. One year warranty is a dodge and a lie. We should not be forced to buy crap then eat it because the company did not disclose known issues. This is planned obsolescence at its best. Work around the law and act like it is good business. Vizio knows there are issues and have a Class Action lawsuit because of them.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2022

    I have barely had this television for a year, actually trouble began two weeks prior to one year. It constantly loops with updates and starting over. It will not shut off with the remote. I have to unplug. I have talked over this issue with the technician (Oh Brother!). Same stuff over and over with different people all from out of the country. Now I am told that I cannot get a refund or another television because I bought it at Costco. Supposedly another person to call after this issue has been corrected on their end. Horrible service and accountability. How hard is it to replace or refund the television. People I spoke to nice enough but no real help or answers. Really really unhappy and I will warn everyone not to buy their products as they do not give good customer care and back up their product.

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    Reviewed Sept. 15, 2022

    Just like another recent reviewer, I've got a Vizio TV with SmartCast that is useless. A recent SmartCast update is causing a looping situation of TV shutting down after 1 minute, then restarts. How about a class action?

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    Reliability

    Reviewed Sept. 11, 2022

    I bought a TV on Jan 27. On Friday 9/2 Vizio sent an update that rendered the TV useless. It's in a constant loop of restarting. Every day for the last 10 days all they want to do is have me troubleshoot the TV. I'm tired. I haven't had a working TV in 2 weeks. And it's under warranty. They won't give me my money back and they won't give me a new TV cause they're convinced they can fix it. All I want to do is watch TV. And I can't. All I want is my money back. They suck at support.

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    Verified purchase
    Customer Service

    Reviewed Sept. 8, 2022

    I bought my 58 in Vizio V-Series on clearance on July 23, 2022 I plug it in and am using it after 2 hours a group of white lines go up and down the screen so I call customer service and they helped a lot at first. I sent a picture of what was wrong and a picture of the receipt to prove I had just bought it that day. They make a service request and tell me that the tv will be shipped in 12-16 business days after 16 business days they tell me that there are delays so it's going to add another 5-7 business days. I moved into my college dorm on August 20th and the tv still wasn’t delivered so I had to change the delivery address because I was moving out of state. They tell me it's changed and that it should be shipped on the 21st. I get a delivery date for September 2nd 2022.

    September 1st I get a call from Vizio Support and they tell me that I told the delivery company to cancel my service request so I tell them that I never canceled my request. The next day I get a call from Vizio Support again and they tell me that they have to make another service request because they canceled the previous one. So basically I get to wait another 12-16 business days to maybe get my new tv. It has been over a month since I put in my first service request and I just want a tv that doesn’t have a bunch of white lines going down the screen.

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    Reviewed Sept. 6, 2022

    Purchased Vizio 58" Class - V-Series - 4K UHD LED LCD TV. I failed to purchase extended warranty. Vizio performs automatic firmware updates. The latest, literally, killed the tv sending it into black screen. Nothing attempted by Vizio technicians worked to recover damage done by them through this intrusion, unsolicited update. Because I had no warranty, they abandoned my issue, leaving me cold. The tv was great until they performed this program update of the firmware. Now I have nothing because of them.

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    Reviewed Sept. 4, 2022

    Do not waste your money on a Vizio TV. It is always asking me to reset, re-register, can't access right now, working on it. This TV is only 8 month old. What a waste. Always have to unplug, wait for 5 minutes, reboot, maybe it will work. At 76 yo this is way tooo much.

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    Reviewed Aug. 13, 2022

    I regret purchasing this Vizio TV, I’ve never had such a bad experience with a TV in my life! The sound is terrible, if you gently move the TV at all, you have to reset everything including all of your passwords for Netflix, Paramount, etc., it is taking up so much of my time, I’m about to smash it on my sidewalk and buy another brand television! I will never purchase a Vizio TV again and I will let all of my friends know how bad they are!

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    Verified purchase
    Customer Service

    Reviewed Aug. 4, 2022

    Vizio 50" Class-V Series 4K HDR Smart TV V505-J: TV purchased brand new Oct. 2021. Continue to have ongoing sound issues. Now the screen is blank and there is no sound on the Smartcast or my cable! My case has been submitted. I have to wait for the repairman to receive a part that may/may not correct issues. Customer Service is average. Of course, you have to turn tv off/on, unplug, plug in, turn off/on router, etc. How long will I be without a tv?! This is not what I expect when I purchase a brand new television... Less than one year old...

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    Sales & Marketing

    Reviewed July 14, 2022

    Nice pix, nice sound, sadly they have removed all autonomy of a TV in the home as it connected to internet. It forces ads, their sales features & discourage DVD use & antenna. They have full control of TV. Won't recommend or purchase in future and will disconnect from internet soon.

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    Reviewed July 6, 2022

    Not even a month after I purchased this tv is it horrible. The remote glitches (when I turn the volume up, it just keeps turning up by itself until it hits 100). The internet does not connect, no matter if I reboot my tv, or factory reset it (or unplug it). This television is the worst tv ever. Not to mention, no apps work because every time you click the home button, the tv just keep saying 'cannot connect or no network setting' even though it is connected to my wifi. I then have to reboot it to have the home screen work. REMIND YOU, THIS IS ALL BEFORE THE INTERNET ON THE TV STOPPED CONNECTING TO IT. I am over it. I cannot even return it and I am out $500 and a faulty tv. I hope they get sued.

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    Customer Service

    Reviewed May 31, 2022

    I bought a brand-new large screen Vizio TV and it died within seven months. I called to get it replaced and they sent out a repairman to completely change out the guts and replace the motherboard in which it died within another 6 to 7 months. I definitely don’t recommend a Vizio and then when I called to get that replaced again they won’t do it. I feel like a $600 TV should last more than 6 to 7 months.

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    Customer Service

    Reviewed May 8, 2022

    I wish I knew that Vizio tvs are not capable on accessing the internet via browser. If I knew I would not buy one, I did call customer support trying to return it since if was more than 3 months they refuse.

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    Customer ServiceReliability

    Reviewed May 6, 2022

    We purchased the Vizio V-Series 65 in. Class 4K HDR Smart TV V655-J09. BEWARE - After a couple months of using it occasionally the screen is GREEN from the middle to the bottom. Every time we turn it on, we see this screen and need to turn it off and back on. This is horrible and Vizio customer service manager was condescending and insulting by asking us how long we have worked in the TV electronics area, and that is saying nicely. We are a veteran family of over 20-years and worked in the electronic area for most of them. Their policy is that they must troubleshoot the issue before taking any action to fix or replace so we are stuck with a DEFECTIVE TV. Waste of money and time!

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    Online & App

    Reviewed May 4, 2022

    Only reason why I gave it a 2 star is because of the first 10 months I owned the tv. I bought a 40 inch Vizio TV about a year and a half ago. I was super excited since it was a smart TV and had the option to cast my phone to it. Also thought with it being a smart TV you can go to the App Store and get the apps you wanted, you can’t but being able to cast my phone to the tv solved that solution. The TV worked fine for about 10 months.

    The only issue I had was that I had to unplug it like once a month. Didn’t bother me since I travel for work or personal stuff a lot. But about 8 months ago the problems keep getting worse and worse. From freezing for a few seconds to just closing apps. Now, I can’t even open up Netflix. Everything I watch, within 2-6 minutes, it ends up freezing for 3-10 seconds like it’s buffering when I know my internet is good enough so that’s not the issue. When using the remote EVERYTHING lags on it. Turning down the volume makes the TV lag, trying scroll through apps, turning the tv off, literally using their own home page makes it lag, everything is slow and lags. And there has maybe been 1 or 2 system update since I had it so nothing is getting accomplished with this tv.

    On top of all that, you can’t add other apps. Or if you can, I can figure it out. For example one of the apps I watch a lot isn’t in the list of 100 apps you have to scroll through hoping the app you want is in it. Which takes and hour because of how slow the tv is. I mentioned casting my phone to the tv, that’s slower and more grainy than watching an app. It’s an absolute joke. I know I will never spend my money on a Vizio TV. Which is sad because the their old TVs were solid. If you only plan on having the TV short term, it’s an option. Otherwise don’t waste your time with a lemon.

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    Reviewed April 22, 2022

    Upgraded our 60 inch Vizio for a HDR 75 inch smart TV. Better picture and more options over our 8 year old Vizio. Well that excitement lasted 3 weeks, starts out slow having to unplug the TV from the wall once or twice a month to either get the picture back, be able to turn off tv, connect to internet, watch movies, gaming, basically use the TV. Well just past the 90 day return policy and now up to minimum 5 times a week having to due a hard reset to get this thing to work, 3 times in the last hour. I don't know what happened to Vizio, had such good luck with last TV. Over $800 wasted. Do yourself a favor, don't walk, run away from any Vizio product you may be considering, Junk, headache, boat anchor,. Friends don't let friends buy Vizio. Not too happy with Sam's Club either as a member of 28+ years for selling this crap and then refusing to help resolve issue. The Great news is I have a 3 year warranty on this excrement.

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    Reviewed April 21, 2022

    I just bought the TV. Did not noticed it cannot be unplugged from the TV itself. One has to unplug from the wall. It is located in my book shelf (8 feet tall full of books) I had to remove everything out to plug it on the wall, and put back all the books. After one month, it won't come on, told to unplug to reboot. Turned the TV around to unplug and realized I would have to remove all the books turn the furniture to the side, and so on. It is not a keeper. My Samsung needs to the unplugged too (I guess all of them need it now). I am 72 years old, even if one has to go down on their knees all the time to reboot, unplug and plug in, it is a joke. I am done with TV's, there is nothing to watch anyhow. Buy books!

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    Reviewed April 21, 2022

    I am constantly having to unplug the tv and plug it back in because it freezes. The remote doesn’t work most of the time. In particular, after watching satellite tv, I can’t get it to do anything and have to unplug it to turn it off. I can’t even turn it off from the switch on the tv itself. Vizio support tells me there is a bug in their remotes? The tv hutch is permanently away from my wall now so I can reach the plug. It’s been a very disappointing experience and I’m out $1000 for purchasing this brand. Will never buy Vizio again.

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    Reviewed April 18, 2022

    I hate this tv and remote! I have a Vizio 24 inch and this tv lags so bad! I can't stand the remote to this tv, half the time the buttons don't work. I can't turn it down, pause it, do anything! It's so annoying!!! I don't know if it's the tv or these cheap ** remotes. Don't buy this product. I also have a 50 inch Vizio in my bedroom and it does the same freaking thing!

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    Customer Service

    Reviewed April 4, 2022

    After reading everyone else's reviews I feel almost lucky but yeah this tv is bogus all the same. Mostly, it's the interface. I press a directional button on the remote to go into an app. There is a solid 3-5 second delay. So long I think maybe the batteries are dead. Press some more. Then 15 seconds later it catches up and now you've moved 18 apps over instead of the 3 you intended. Repeat like 5 more times. It's bananas. My internet is solid. It also just randomly goes black. It looks like it's off. Until you get up close to it. It's emitting a solid black picture. The remote won't work. Nothing will work. You have to unplug it and wait another half hour for a reboot and the remote to work (on a 15 second delay) and finally you'll return to that clunky dinosaur they may call SmartCast. Very oxymoronic.

    I'd be more mad but my dad bought this tv for himself without consulting me or the interwebs like a good consumer. The box showed up and I proclaimed "WHAT IS THIS?!?" I said it would be too cumbersome for him to use 'cause it wasn't ROKU and I wasn't gonna be fielding calls spending hours of my life troubleshooting that piece of junk. The compromise I was gifted this junk to primarily game on. (If you're just going to game on it, it might pass muster) and he got an LG that I agreed to setup and field his troubleshooting calls on. I don't have to field ANY calls about it. Wait I had to relog him into youtube or something once.

    If he had kept this tv...totes it would have negatively impacted my life and been a stress I had to deal with on a weekly/biweekly basis. A company that makes stuff on the cheap; targeting an economically depressed demographic (which is pretty large) knowing all the while that their products are shoddy and extremely difficult to use...that corporation or conglomerate or whatever the undefinable organization of profit is called...all those people are really lame.

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    Customer Service

    Reviewed March 26, 2022

    I bought a tv from Walmart Vizio. Omg. This tv works when it gets ready, stops in the middle of the movie. I have excellent service but this thing skips around like it 1999. My last time I buy a Vizio tv. Picture good when it shows but never plays. I look at my phone instead of tv cause it never plays

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    Installation & Setup

    Reviewed March 20, 2022

    The setup was pretty easy. Problems from the start. First while watching a TV on Sling it would go to commercial, play 8 commercials in a row then go blank.. Okay..I would have to reboot the TV. Then while trying to switch to Netflix I would get an error message saying restart the TV. At first I thought it was my wi-fi or internet connection. I spent all day Saturday messing with it. Finally after 5 days of this bull I just gave up and bought a Samsung.

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    Customer ServiceSales & MarketingStaffReliability

    Reviewed March 12, 2022

    I've been a Vizio customer for many years. I have their products in all my rooms in my home & have been pleased until recently. I purchased a 70 inch TV at Walmart on Black Friday. Turned down the high priced ext warranty. I took down my old Vizio & hung up the nice new one. Pleased for a little over two months. Then an 8 inch wide black stripe popped up going from top to bottom on the right side. Contacted Walmart Store & was told to box it up & bring it back. Did so but Walmart said I was misinformed & it was passed their 30 day return so I should call Vizio. I took it back home & called Vizio & the person did the troubleshooting things & determined my TV was bad. I got an email saying they would send me a new one to swap out.

    Days later I get a call from a smart mouth guy from Vizio who said I broke the TV. I said how, it's hanging on my wall 5 foot off the ground. He said the pictures I sent them lets them know I damaged the TV & I they couldn't warranty it. I'm out over $800 plus all the miles driven. Walmart & Vizio just lost me as a customer. All the money they have made off me & my friends & family is now over!! I'm the "go to" guy they call when it's looking for electronics & they listen to my recommendations. HERE MY RECOMMENDATION TO EVERYONE, DO NOT BUY FROM VIZIO OR WALMART!! They do not stand behind their sales or products. I wasn't going to leave a review until I read others across the country have had the same or similar problem but yet I broke my TV. Vizio sold us & others a defective TV & they refuse to honor their warranty!!

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    Reviewed March 7, 2022

    Do not buy a Vizio TV. I purchased a 70 inch smart screen 8 months ago, I could not access all the apps. I kept getting an error message, I contacted support at least 15 times and kept getting told that they would escalate the problem to a higher level of technicians, no technicians ever contacted me but then 3 months later they brought me out another TV and exchanged it because they said the problem was the other TV had old parts and hardware, the TV that they exchanged it with was even worse, I cannot connect it to my receiver which the TV plays through, it drops contact with my remote control so I cannot control the volume, it drops contact with my Alexa, and again I have made numerous more complaints with their support but no one will contact me and they will not resolve the problem, I have to reboot the TV 15 times a day just to be able to get volume on the TV! This TV is a piece of crap! Don't waste your money.

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    Staff

    Reviewed Feb. 9, 2022

    I bought two Vizio TV's a 65" and 40". Both terrible. They switch off unexpectedly. Got technicians involved since Vizio support said that the problem was my had to do my receiver. Complete lie. Did a forum search and apparently these TVs do not manage a "signal handle" or something like that and have been known to have this problem for years! Sometimes it would go off 3 and 4 times in a two hour viewing session. Unconscionable that they get to market. Stay away from them. Bought a Samsung equivalent model with same receiver. Heaven! If you buy a Vizio Tv you are in for a nightmare.

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    Reviewed Feb. 8, 2022

    Nice flat-screen full 1080-P & smart capabilities. No need for antenna or firestick. TV is super light & thin. I was able to mount it myself with no assistance. Was able to take advantage of Best Buy Price Match Guarantee in making the purchase. Good but not excellent picture quality. Price was lowest you can get outside Black Friday/X-Mas season.

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