Vizio Reviews

I have two Vizio TVs that do not work and Vizio couldn't help because they had both went just past the warranty. The first is their 55", model M55Q6L4. That one is down stairs, it won't turn on if temp is below 65 degrees. If it's 67 degrees it turns on, this TV was 1 yr 2 months old and customer service said they can't help. The second is my 65", model M65Q6L4. This TV is 1 yr 4 months old, it's in our main living room. This TV won't turn on at all unless you unplug it, plug it back in and then it turns on like normal. Have to do this every time. Customer service says, "Sorry. It's past the warranty. We cannot help you." Maybe all of these cheap TV companies are the same. Who knows but I will not be buying another Vizio for sure.

I have been having trouble with Watch Free and have been waiting for weeks and it hasn't been corrected. I tried calling but the AI is stupid and you can't talk with a person. They have the worst customer service so this will be the last TV I purchase from them.

Plus, the refund or replacement is taking forever. The customer service or support group give different answers to a problem. It is very frustrating.

Our Vizio tv just stopped working several months after we got it. We put in a complaint but by the hours it took to do that it just started working again. Several months later same problem. Would turn on briefly then turn off, we put in a complaint and a guy came and replaced the motherboard. Worked for another couple months and then I dropped the remote control on the floor and it just shut off the TV and again wouldn't turn on. Not a battery issue etc. You press the power button on the actual TV and it will turn on for about 30 seconds but not respond to the remote. We have had this TV for almost exactly a year and it has had so many problems we are happy to buy a new different brand tv. Also you can't stream Spotify on Vizio so keep that in mind.

Do not buy a Vizio tv! We bought a 65” from Sam’s. Vizio either employees the worst software developers ever or they are just a really sh@$ company. At first I thought it was Spectrum bc it goes down a lot as well but then I realized our WiFi was fine, that this tv doesn’t work because Vizio itself sucks. The attached picture is what comes up all the time! @Vizio quit screwing around with your software or get your act together! You suck!

We have had several Vizio TVs and use it with YouTube, Paramount, peacock, Netflix and Prime. Most work well, but Vizio channels are horrible! Vizio channels need major fixing. We have tried to watch Happy Days, Laverne and Shirley, and several other older shows and they come up blank or cut off so much it is a waste of time! All other things are great but this.

If I could give less than a star, in fact if I could give negative stars I sure would because this company and its outsourced customer service is beyond awful. I bought a new 65 inch TV. Unboxed it and it did not have any screws for the legs stand. I called Vizio to figure out the size and after speaking with an incomprehensible AI I was transfered to a customer service rep who, barely audible or intelligible told me a size of the screw and it was available at any hardware store. I searched and found no screw matching what he told me. Made a guess and when those did work I called back and another customer service rep gave me a different size and then backtracked.

I purchased a 50” Vizio Smart TV and it worked well for a short while. Then the buffering and focus issues began getting progressively worse. I called and was told it was my internet provider or streaming service. It took weeks to have each test their services but they were not the problem. I finally reached Vizio help and the people in South Dakota were very polite and helpful. It seems my TV was never programmed properly so they took me through a reset of the system and, bingo, no more focus problems or buffering...for a while.

Purchased a Vizio M213ad-k8 soundbar in 2023. Unit was great, when it worked. Less than 6 months later the unit started powering off at random. Contacted customer support, they blamed my TV, told me to buy a new HDMI cable, and walked me through updating the firmware on the unit. This resolved the issue for a couple months, and then it returned. Contacted Vizio support again, they walked me through a factory reset. This resolved the issue for another couple months, then after it was outside the warranty period, the unit completely died and will not power back on. Vizio support now says it's outside the warranty period and will not stand by their product even though the power issue had been reported multiple times during the Warranty period.

Bought an 86" Vizio TV this year. I've waited my entire life to get this TV, it's been a DREAM for as long g as I can remember. 2 months after I get it home, the screen starts showing red lines all over. Within a couple of hours, I could no longer see the picture. I contacted Vizio to utilize my warranty, and they gave me every excuse why the only thing they could offer me was a $250 rebate ON THE PURCHASE OF ANOTHER ONE OF THEIR CRAPPY PRODUCTS!!! In summation, whatever you do, do not do business with Vizio. VERY POOR quality products (last about 2 months) and very shady business practices

I bought a Vizio TV from Walmart, but when I called Vizio to have it connected, the guy on the other end of my line was watching everything. And recording everything I had on my phone. I don't recommend Vizio to my worst enemy. And the guy at Vizio, would have never talked to me like that, if I were in the room next to him. (Pain). Never again.

This has got to be the worst TV I've ever purchased. Ever since I brought this TV it shuts off and on by it self. I've called customer service three times. First time I did the AI assistant and did the steps it gave me. Same problem. Spoke with a live agent second time and did all his steps. Guess what same issue. Now I call and speak with a live agent again and same issue. I would not recommend this product to a dog. I have a 86 inch 4k television that's completely junk.

Of course my 70 inch Vizio broke down soon after the warranty expired. Anytime you turn it on, it just gets a dark black bluish screen. Really. It’s black with a faint of blue. Nothing works. It has randomly glitched here and there before but nothing a restart wouldn’t fix. Now it’s just completely gone. And… just after the warranty expires. My other small Vizio doesn’t work for live TV because its WiFi connection is so bad it can’t keep up. I’ll never buy another Vizio TV. They are cheap, but you’re just throwing your money away.

I have bought 2 Vizios in the last 4 years. Against my better judgement. I should of not bought the last one. It lasted a year and half. Never would I ever purchase one again. The pictures gets lines through it. In the middle of the screen it gets a line several inches wide. The picture fades from light to dark.

It's alright. Just a little awkward to maneuver the apps, even the remote is pretty awkward to work. Operating the apps is so tedious, you need to do everything perfect or else it won't work, for example in order to rewind after you have hit credits (which is what most movies/shows you have already watched will play from) you need to go click watch credits then you can rewind.

Warranty department is denying my replacement TV because the delivery/pickup carrier cussed myself and my son out and I told them to get off my property. This is the a warranty filed on an already replaced new tv and the same problem happened.

Would not recommend!!! Technology support needs improvement, along with other issues!!

Bought a Vizio smart tv. Thought it was a nice tv but anytime I use my HDMI it randomly shuts off. I tried contacting customer support. They sent me to an ai service that gave up after 2 possible fixes. If you plan on using your tv for gaming don't recommend vizio.

I just bought a new Vizio 65in tv. They now REQUIRE a Walmart account to use the smart features. This is not mentioned ANYWHERE in the packaging and is deceptive.

Terrible customer service after the company sold to Walmart. Got a TV that randomly will not turn on. Multiple calls to customer service to get it fixed, lots of time & info required to qualify, they will not replace within warranty - only offer to repair through third party service that has yet to reach out to me after multiple calls from my end… a month later, still no TV. I ask if we can just replace at this point & I will return, but they say no, can only start a new ticket again (for more downtime & I assume the same result).

Cheap tv that puts lots of unwanted ads for shows that I don’t want to see. They don’t let anyone change the Home Screen or stop the ads.

DON’T BUY. Many glitches. Customer service is horrible. And I mean HORRIBLE. I purchased a 50 inch Vizio tv November 10 2025. Less than six months ago. After many hours on the phone with tech support, they couldn’t resolve. I wanted an exchange only. They said that the senior team would get back to me. I’m still waiting. Now I want my money back. It’s in the BBB’s hands now.

OK Vizio TV is the worst program TV I have ever experienced in my life. Please do not buy this TV. It is nothing but a nightmare of miss programming. I finally unhooked mine and threw it out the door tonight. Because it is a PSO.

Worst tv. Lasts very little and then will just shut down on you. They make sure the warranty is a year then, after that you have to buy a whole new one. Sad.

I love my Vizio - in fact, we have 3 of them. I don't like that there isn't a "last channel" button on the remote. When you want to go back quickly to the channel you were just watching, that doesn't seem to be possible with the remote I have. The Vizio I watch most is about 2 years old. Maybe someone thought it was fine to leave off this very useful button, but I would like to see it on the next Vizio I buy!

Spoke customer service. They requested proof of purchase. Provided me with a number that's always busy making it impossible to send proof. A Crack of crap. At this point I give up. No longer interested in Vizio products.

Bought my Vizio TV in 2022 and put it in a spare bedroom where it was rarely used. After 5 and a half years it no longer works. It will only show the Vizio logo. Contacted technical support and they had no fix.

Ordered a Vizio 40” Smart TV online from Walmart. My issue is NOT with Walmart, but with Vizio. I returned both TVs for the same reason….One of the threaded inserts, the same one on both sets, was pushed into the back of the set and would not accept a mounting bolt. No attempt was made to actually mount either set. I tried to contact Vizio directly and talk with them about what is an obvious quality control issue, but the AI would not connect me with a live person unless I paid a $70.00 membership fee up front. That did not happen, and will not happen. Vizio is no longer on my radar for anything.

I bought this Vizio Smart TV a month ago, it's nothing but a headache. It freezes up anytime I adjust the volume, the HDMI inputs have stopped working and watching TV is no longer fun due to all the frustrating issues with this thing. Never again

I have had Vizio TVs for years. I also thought I had Wi-Fi problems for years. I've changed Wi-Fi companies a few times. The one company came out and ran new lines and everything because everything kept freezing up and I just could not enjoy watching TV for very long before. I would have problems as I'm having at this very moment because I still have one of these cheap TVs in my living room. And as always halfway in the middle of the show it freezes up and I get the message we're having trouble playing this because there's more errors.

I bought an Onn powered by Vizio smart tv, it’s the worst tv I’ve ever owned, it hums, we thought it was our power strip and our outlets it wasn’t, when we click the power button on the remote it blinks a red light for 20 seconds then stops blinking then turns off then it turns on when you press the power button!!! The remote is very hard to figure out and operate, I called customer support about the humming noise and they tried to troubleshoot the issue but they couldn’t fix the humming sound… Needless to say we got our money refunded for this piece of junk!!! I will never buy a Vizio tv again.

I have had 3 Vizio televisions. The first one I purchased is still working and is approx 10 years old. Gave it to my nephew and it still works. The second vizio lasted around 4 years and went to the graveyard. Purchased another vizio (65 inch) and it has also lasted around years and has went to the graveyard. I cannot say I will never buy one again but if I do it is going to be a very very very long time before I do. Absolutely poor quality.

They need to have a better way of covering their tvs other than the Walmart for only a year. Now I have a 65 inch tv and no way of fixing it. Honestly just a waste of money.

I should not have to pay to turn my tv on. Customer service was rude and condescending. Don’t buy one if you don’t want to pay to $69 to activate it. Will never buy another Vizio again!

The absolute worst tv. It reboots itself at random moments. It buffers at random moments or just stops and won't turn off, change a channel, go home. Customer service is abysmal. If the remote breaks you are SOL & will need to get a universal. Phillips works.

In my opinion this model Vizio I currently have is the worst T.V. I've ever owned. First the picture kept going black, then the sound was going up and down, now the sharpness of the picture goes blurry to sharp, a new one just this morning - the Remote doesn't work (and yes, I've changed the batteries). I'm totally disgusted with this brand. NEVER AGAIN.

Plastic legs that support the TV snapped twice! First time I was around to prevent any further damage. Company sent replacement legs that also snapped, this time falling off of my armoire and damaging it. Customer service said they would make things right (I sent pictures) but then ghosted me! I will never buy Vizio again!

If I could give them 0 reviews I would. This is the only smart tv I've had issues with. It blacks out with Netflix, Disney and Hulu. Screen goes black and you can hear the sound. All of my other TVs in the house work and function fine with these apps/streaming services. It's worth the money to get a Samsung or a more expensive brand to avoid this bs. The TV is junk.

Genuinely difficult to use, constantly shoving ads in your face from the second you turn it on. The remote is slick and often flings itself out of the bed when I'm looking for it, I've lost the batteries multiple times and no longer have the back of the remote due to this. Sometimes it won't even bother loading certain streaming services and will just buffer infinitely, even when it will load other apps. Also if you leave it on the home page for a while it will just start playing random TV shows.

We use an antenna for most of our viewing. It seems that Vizio makes watching OTA TV difficult as possible so an owner has to use their online product. We get over 70 channels OTA, watch maybe 10 of them, and never had a problem watching them unless it's on this Vizio. The picture freezes but continues sound at least three to four times per half hour program. No instructions on how to use the set unless you go online or go to blogs. No other TV has this problem in the house and the previous TV where the Vizio sits did not have a problem until it became "obsolete". Vizio, if you read these, make a dumb TV or watch your business dwindle out of existence in the US.