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Vizio Reviews

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About Vizio

Vizio manufactures sound systems and televisions with an emphasis on smart TV technology. Its product line includes LED, OLED and 4K TVs, which integrate voice control and streaming services. Since 2002, Vizio has focused on high-quality displays and affordability, with the goal of making advanced entertainment accessible to a wide audience.

Visit www.vizio.com/en/home
Pros
  • Good picture and sound quality
  • Affordable price for features
Cons
  • Frequent technical issues reported
  • Inconsistent customer service quality

Vizio Reviews

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    Page 17 Reviews 2180 - 2330
    Customer ServiceStaff

    Reviewed April 16, 2012

    We (Hiroji ** and Courtney **) purchased the Vizio LCD TV (47”, 60 hertz) a few months ago from Walmart as a TV for the living room.

    Hiroji: I turned the television on at about 8:40 am on Saturday morning and after about 2 minutes, I smelled something burning. I started looking around the house to see where the smell was coming from and I could not find anything burning, but I smelled burning. I looked over near the TV and noticed smoke coming from the top of the TV and the screen went black at the top. So I put two and two together and realized that the TV was on fire internally because I smelled that characteristic burning plastic smell. I unplugged the TV immediately and then carried it outside. The TV continued to plume smoke for another 10-15 minutes. The whole thing was pretty rattling, so I calmed down and then called Vizio. They asked me if anyone was hurt and then told me not to plug the TV back up, which I definitely was not going to do. They said that they would escalate it to the safety department and that I would hopefully get a call back the same day. Well, I didn't get a call and so Courtney called them back later that day and asked for a refund because she was scared for our safety. They told her that someone would call her back in a few days. She is still scared of the Vizio that caught on fire and will not go near it. It is locked away right now.

    Courtney: I ended up talking to a rep who escalated me to Ashley (badge # **). I explained to Ashley that I was scared for me and my family's safety and that we have children in the house at times (because we babysit for our aunt). I told her that I did not feel safe with the company replacing the TV for another Vizio TV, so I simply asked for a refund. I am worried that this might happen again and I fear that next time someone may get hurt. I explained all of this to Ashley and she said that she understood my concern and kept offering to replace the TV for another Vizio. It seemed to me that Ashley was not grasping the fact that I feel vey unsafe and scared about owning another Vizio. She told me that I would not get a refund because I was a few months over the 90-day warranty and offered either to replace the TV with the same model or another model if I did not want the same model.

    I do not feel comfortable accepting another Vizio and I will not accept another Vizio model, but I wanted to know which model she was trying to offer me just to know my options so I can do research on that model. She said that she would research it and call me back. I am now waiting on a callback from her, but honestly I will not accept another Vizio because I feel that this is a safety hazard and I am scared for my family and anyone else out there who owns one of these TVs.

    Complaint: I feel frustrated and worried for me and my family's safety if I allow another Vizio in my home. I have another flat screen of a different brand that I have had for years and this has never happened. Also, this has never happened to anyone I know, so this situation makes me feel very alone and unsafe and I feel that I am jeopardizing my family's safety if I agree to accept a replacement. What are my options? What can I do to get a refund and what is my recourse? This is causing a lot of stress. I feel very unsafe that this TV is only a few months old and it caught on fire. Vizio doesn't understand that I have lost faith in their product and that their product makes me feel unsafe and they are not willing to simply give me my money back so I can move on with my life. Please let me know what to do about not feeling safe and basically having to make the decision between putting my family at risk with a replacement or just being out of my money, because I don't want to accept the replacement they want to offer me. I would definitely want someone to contact me. Thank you for your time.

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    Reviewed April 15, 2012

    This has to be the worst TV and the worst company. The TV turns off by it self. I lost all my apps and there is no picture. I have called Vizio - what a run around. It's just not worth dealing with them. They make it very clear that they could care less! I will throw this piece of junk out and will never buy a Vizio again. And I will make sure that I will tell everyone I know not to ever buy Vizio!

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    Customer ServicePriceStaff

    Reviewed April 12, 2012

    Maybe, my 47" HDTV is 26 months old at the most. It began changing input settings; the screen froze, and now, the Vizio logo blinks on and off. Nothing else works. This issue is apparently common of Vizio products and well-documented not only all over the internet but within their customer service handbooks! The online chat tech sent two pre-drafted "how-to's" in order to go through a reboot process and then deferred me to their hotline. After several repair attempts with the phone rep, I have been directed to a repair contractor located in my state which will likely cost half as much as tossing the piece of crap and just buying another TV (not Vizio). The only good thing about Vizio is their ineffective customer service reps speak clear English. To add, a product that cost $1,000 should not only last 2 years.

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    Reviewed April 11, 2012

    Vizio TV Model VS42L FHDTV10A, serial# LJPBQAJ0222610 was purchased by the son for his 82 year old mother on Jan. 9th 2008. Two months ago, the TV would not shut off, only if you unplug it. Now, the screen is black and there is no sound or picture. I contacted Costco where the unit was purchased and they in turn have contacted a repair company that they use. That was yesterday and I am waiting to see what they will do. After reading the Vizio complaints, I believe Vizio has a huge quality problem.

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    Customer Service

    Reviewed April 11, 2012

    My Vizio LCD 47" TV (model number XVT473SV) failed after 1 year and 4 months. The TV comes on, but there is no picture on any input. While these LCD flatscreens have an average life expectancy of 5-7 years, apparently, Vizio's is just outside of their 1-year warranty period. When calling Vizio support, they indicated it was my fault for not purchasing their extended warranty and referred me to a service company that won't call me back.

    I can only say that if you are considering buying a Vizio product, do a little checking; and you will find as I have now that there is a wake of dissatisfied Vizio customers (in and outside of warranty). If you want to throw away your money, send it to me. I'll buy you a coffee or soda and use the rest to save up for a different manufacturer's TV.

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    Customer ServiceStaff

    Reviewed April 8, 2012

    This post is for all of you out here who have been victimized by Vizio and their black screen of death! My story is: I was given an E260MV as a gift in June 2011. Approximately 3 months later, during a thunderstorm, the whole TV just went black and I couldn't get the picture back. The sound worked, but that was it. I took it back to Wal-Mart and was given a store credit for another TV (by the way, anyone seeing a theme with the WM/Vizio alliance?) but because the one I wanted wasn't in stock, I ended up replacing it with the same model. Beginning at the end of March 2012, the new TV's screen would just go black during a show. Still has sound but no picture. This happens like 6 times a week now. Changing the channel fixes it so far but I obviously discovered that it was Vizio and not the storm that killed the first TV.

    So, I got out my manual and tried calling Vizio, but their Saturday hours changed and they were closed. So I thought I'd check online to see if perhaps this model TV had a problem and I found this site. After reading a bit, I had a pretty good idea of what my conversation with Vizio on Monday would sound like and decided to go a different route. Even though I am technically within the one-year warranty period (10 months since getting TV 1) and should be eligible for help. I feel pretty sure that I'd hit the same brick wall that all of you did. So I skipped that step and went directly to step two, WM.

    I called the WM store and asked for the Store manager and told him my "Tale of Two TV's" After asking me a couple of questions, he asked if I talked to Vizio since it was still under the year warranty. I sidestepped that question by recounting how rude and frustrating a Vizio experience was (as you all know!) and told him that they weren't going to help anyone. I informed him of the dozens of of consumers online who had the same story as me and how, oddly enough, those experiencing the black screen all seemed to have purchased their TV's from, who else? WM. I said, I was stunned by the number of posts by customers who ultimately were left to fend for themselves, warranty or not. I then read him a few complaints on here from people with the same problem, the "black screen of death" and told him I hoped that unlike Vizio, WM would work with me to resolve the problem fairly, as they always have. I mean, come on, bottom line is, that they can either write off the damaged goods or send it back for credit, unlike us.

    Finally, I assured him that I wasn't looking to get the money back but just a store credit so that I could choose another brand of TV instead, probably a larger, more expensive one. Conclusion: I'm taking the TV, the packaging (oddly enough I saved it), the info from my bank with date, time, amount, etc (they'll have to look up the original receipt), and the manuals to WM tomorrow and Jeff, the manager, is going to make sure this is made right and give me a credit for the amount paid for the Vizio. Yay Jeff and kudos to WM for doing the right thing! The best part, it took one call and all of about 20 minutes to resolve.

    I don't know how many of you have tried dealing with WM's in your area instead of Vizio (if there is more than one, try them all till you get a manager who will help or mention my story and butter them up) but it's worth a shot. I'm not saying every one of them will end up doing what the manager here did, but you don't know till you try. Oh, and if being the damsel in distress helps a bit, I'm not above being one for a minute or two! Anyway, I just thought I'd share one story of a Vizio victim that had a positive outcome and wish you all the same luck, should you try. PS - For you men out here, you might try having your wife or sister call for you or if they're not available, ask me! Lol, just a suggestion! Take care.

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    Reviewed April 8, 2012

    There’s a black rectangle appearing occasionally on the screen. I cannot find to get to a live consumer person without promising to pay ($28.00 is the latest estimate). I thought companies provided at least FAQ's to help out. Where do I go from here?

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    Customer ServicePriceStaff

    Reviewed April 2, 2012

    I just got off the phone with Vizio. My set was purchased in December 2010. A 55" VF552XVT. The remote quit on me and for a set this expensive, that's unacceptable, as it was well cared for. Here's the deal, all you victims: control the conversation with customer service! And for God's sake, do not let them off the phone! The first girl I spoke with told me my set was out of warranty and blah blah blah. I politely asked her to stop speaking. They are trained to throw as much ** at you as possible and get you off the phone. And unbelievably, most people listen to this garbage and accept it. I had to cut her off as she kept trying to tell me about policies and warranties, etc. I asked politely for someone with the authority to make decisions.

    I was transferred to the next level, and bam! Before I could say a word, this guy was talking a mile a minute. He saw the set was purchased in 12/10 and started into the warranty business. I asked him to stop talking. I said to him, "You mean to tell me a large corporation like Vizio was going to stick me with a bum remote after I spent 2g's on their product?" Off he went again talking a mile a minute about policy **. I asked him to stop speaking and listen. I told him I'd be happy to send back the broken remote so they could see it wasn't abused to which he replied that if I sent him pictures of the remote, he would look at them and then tried to talk me off the phone. I said no. We'll take care of it now. I have an iPhone and lets just take care of it. The pics were sent, received, and I was told in appreciation for working with them, they would send me out a free remote. These folks are trained to confuse the hell out of you with their fast talk and talking over you. You are the customer. Do not let them off the phone until you get what you want! No matter what. You hang that phone up, forget it. Take control!

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    Reviewed March 31, 2012

    My 47 inch LCD TV lasted barely 1.3 years and it puts out only blue screen. I called Vizio, they said they don’t sell parts for it. They said they have partners for it. There are so many people out there with the same problem. There should be a recall on them since they don’t sell parts.

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    Customer ServicePrice

    Reviewed March 31, 2012

    Our Vizio Plasma P50HDTV10A that we invested $2000 for five years ago has died. The symptoms are flashing and blinking vertical lines/bars of purple and green. I shot a video of it and posted it on YouTube. We contacted Vizio technical support, but they were no help. They told us there was nothing they could do, gave us a phone number for Vizio out-of-warranty repair. I called them and as no one was available to talk live, left a VM to call us. That was three days ago, but still no call. I have posted a half dozen times on their FB page for help but they keep on deleting my posts. I have emailed them several times, but have not received a reply after the initial one where they tell you to unplug it from the wall, hold in the power button for 30 seconds, then plug it back in. I can't even get info on what this will cost us to repair. This TV is so heavy. I can't even lift it, so there it sits on our TV Cabinet, staring us in the face, with its big blank screen.

    I too have standard CRTs for over 20 years that cost us 1/10th the price for these flat screens. I expected the life of this Plasma to be at least 10 years. Due to my frustration with this experience, I have created a FB Page called: Vizio Product Problems. Please join me in communicating to the world your problems with Vizio products. We do need a class action recall on Vizio TVs, although as consumers, we would only get a few dollars in the end. Thank you.

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    Reviewed March 30, 2012

    I bought this Vizio 47" TV at Sam's Club 2 years ago. The picture was great. Then the other day, nothing. It faded to black! I will never buy a Vizio product again.

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    StaffReliability

    Reviewed March 29, 2012

    Just over 5 years old, my 50 inch Vizio plasma has blinking screen. I tried troubleshooting with no luck. I contacted Vizio and got a rep in SD. She explained nothing she can do other than give me a Service Center # also in CA (we live in PA). They would do more troubleshooting and then find a service rep in our area to see if it can be fixed. I informed her of all the negative reports online for Vizio and she had no knowledge to any such instances.

    She informed me that Vizio has highest one of highest ratings out there for non-faulty product! I laughed. They obviously do not know how the internet works! I told her I would no longer buy or recommend Vizio products to anyone and would highly recommend them to stay away from Vizio. We have found many other people with same problem we have all with TVs under 10 years old. I feel for $1,000+ TVs (claiming 60,000 hours of viewing). Vizio should stand by their products when repeated problems arise. How about issuing a recall? I expect a TV of this price to last me around 15 years. Especially since we've only used about 25,000 viewing hours!

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    Price

    Reviewed March 29, 2012

    I purchased a 47" Vizio LCD television three years ago from Sam's Club. The picture began blinking on and off the other day, even though the set was powered on. I powered it off and then unplugged it. Later that day, I plugged it back in and powered it up. The picture continued to blink on and off. I tried signals, plugged into both HDMI 1 and HDMI 2, and got the same result. Then a pop—the picture went black and will not come back. I spent over $1000 on a television you would assume to have some level of quality. I have TVs lying around that are almost 20 years old and they only cost a small fraction of that amount.

    Contacting Vizio was an exercise in frustration. They take advantage of the situation to try and sell you another Vizio TV. After reading all the posts here and elsewhere on the internet, it has to be obvious to Costco, Target, Sam's Club, Walmart and all the other retailers that this is a manufacturer with an unacceptable failure rate. Why they would continue to sell this product tells you what they really think of their customers. People report failures of televisions of every size, whether they are a plasma or LCD. If there is one common connection between all these complaints, it is Vizio. As a company, Vizio is a manufacturer of slip shod products and doesn't stand behind them.

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    Reviewed March 28, 2012

    My Vizio 19-inch flat screen TV is less than 30 days old. It was purchased from Walmart. The remote buttons are failing. First it was the channel up button and now the mute buttons are near complete failure. To make matters worse, the custom picture settings are not holding and keep reverting back to the home mode while the picture quality keeps getting brighter. They are sending a replacement remote; however, since I bought it on the third of this month, I think I will be returning it for a refund with so many problems that are increasing. Support has been acceptable, but the product itself is the problem.

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    Reviewed March 28, 2012

    My 46" Vizio TV bought from Costco will not turn on fully, but it just shows the beginning logo continuously. It won't turn off either with either the remote or the side button. It's total crap. Good thing that it's only been two months since I bought it. Please don't tell me it was made in America.

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    Reviewed March 25, 2012

    I purchased a Vizio 65" theater 3D led LCD HDTV for $3,000 7 months ago. It started having colored lines down both sides of screen. After the TV warmed up, they would disappear. But now, they stay there and now half the screen is blocked out. I have jumped through hoops trying to get help and the best offer I got was a re-certified TV, a.k.a a used one, and the remaining warranty on the original TV I purchased. I feel like I'm in the twilight zone. I thought a one year warranty would replace the TV new, but apparently, not. I really need some help. There are hundreds of complaints on this company. What is going on? Most important is the company allowing those kind of products in their stores allowing their customer to continually be treated this way.

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    Customer ServicePricePunctuality & SpeedStaffReliability

    Reviewed March 22, 2012

    At Thanksgiving (2011), I purchased a Vizio E Series 37" 1080P Flat screen along with the so-called extended service plan from Walmart in Ladysmith, WI. The TV was for the bedroom, its use is limited to just a few times each week. Several months after purchase, the screen would remain completely black after turning on the set, sound would come through, but no picture. The TV had to be constantly turned off, and then back on. The problem has grown much worse over time. Of course I contacted Walmart, and expected a simple exchange, however they flatly refused. The reason being that their 90-day window had expired (97 days) and it simply wasn't their problem. They insisted that I contact the manufacturer! More on this in a moment.

    I then contacted Vizio, and the real games began. They refused to service the new flat screen. They instead demanded that I perform an onerous series of service checks for them each time I called! I called over a dozen times! The third time through this service routine BS, I called shenanigans on them and demanded an immediate replacement for an obviously defective factory effort! I was laughed at, cussed at, hung up on, called stupid, treated to extremely excessive waits on hold (twenty minutes or more), and other third-worldesque BS! I'm serious as hell, you would be shocked at how they treated me. They made it quite plain that they could care less, and that in no way were they going to stand behind the product.

    It's now March 2012. I have a TV that is not even six months old, that doesn't work, and that the manufacturer flatly refuses to service (my last attempt was on 3/20/12, ending in an empty promise from Dmitri of Utah for a service call, and he hung up on me) or replace their defective product. Let me be clear, they have made it quite plain that they have no intention of ever fixing my $500 plus flat screen TV! I returned to the Ladysmith Walmart, and lit into a woman who identified herself as a store manager, second highest in the building behind another woman who worked during the day. I tried to reason with them, explaining how outrageous it was to buy such an expensive piece of electronics, plus a three-year extended service plan, only to discover that neither Walmart, or Vizio had any intentions of standing behind the thing.

    I also brought with me a Vizio Blu-Ray player, bought just 93 days before. That had also crapped out, which the Walmart manager graciously offered to replace even though it was also past the 90-day window. I asked her how she could justify replacing the $100 Blu-Ray player, but flatly refuse to replace or fix the $500 37" flat screen that was just four months into a supposed 36-month warranty. It's clear what's at work here, both Walmart and Vizio have no intention of ever fixing, or replacing their product. They are just laughing and waiting for me to give in to them. This account is totally true, in fact it's worse than true - it's ongoing - but I just don't have the time to present all of the BS I was treated to by Vizio. I intend to file a complaint in the county court against Walmart for fraudulently representing a warranty to an item that clearly had none, and never did.

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    Customer Service

    Reviewed March 22, 2012

    I purchased a vision 47" internet app LED TV and after less than 2 years, there’s a black screen. I get sound, but that is it. I purchased it from Wal-Mart. I called Vizio, but of course they take you through turning it on and off, knowing none of it will work, to only get there's nothing they can do but give me couple of numbers for repair shops that they recommend. Yeah, right—like I'm going to use them. My warning should have been when my keyboard remote wouldn't work anymore. I have 2 other Vizio TVs that I haven't had a problem with (will keep my fingers crossed). I will not purchase another Vizio TV after reading the reviews. The kicker is that I never really watch my TV because it's in the living room and I always watch TV in my room to relax in bed after work. I’m very annoyed with Vizio. I’m a dissatisfied consumer.

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    Reviewed March 19, 2012

    All I wanted was a simple answer on one of your TV's on your own website and you want to charge me for an answer? You haven't even fixed anything and you're asking for money! Way to stand behind your product, Vizio. I won't buy another TV from you and I will be sure to let my friends know about your company.

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    Punctuality & Speed

    Reviewed March 19, 2012

    I purchased Vizio LCD model E550VL in Nov 2010. This is my third TV. It quit working, no sound, no picture, nothing. I paid $1200 for this piece of junk. After checking around, I found out I am not the only one with real issues with Vizio. How do they keep getting away with this? I will never buy another Vizio, anything. It is not worth this, all these problems and worry. I contacted Vizio, same old story - will send out repairman. Of course, that takes forever.

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    Reviewed March 19, 2012

    I purchased a Vizio (ZVT373SV) in Feb. 2011. There were multiple problems on the television's turning on and off. Sometimes it would be 6-7 times a day. After multiple calls to Vizio, it was determined that a firmware update was needed but it was not ready. After 10 or 11 months, an update was complete. Now one month after the warranty ran out (13 months), the screen is showing half of the picture. Vizio says it is out of warranty and I can purchase another TV from them at a cost of $300 (why would I want to do that). They said that the earlier problems are not related. I don't really believe that.

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    Reviewed March 17, 2012

    Black screen of death two days after warranty expired. I demand that it be fixed by Vizio.

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    Reviewed March 14, 2012

    Model VBR231 blu-ray junk does not allow me to stream my Netflix.

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    Customer ServiceStaff

    Reviewed March 11, 2012

    I bought a Vizio TV (model E220VA) on December 4, 2011. Today, March 10, 2012, the TV will not turn on. I tested the button on the machine then changed outlets and it continued not to work. I also placed an older TV on the outlet where the Vizio had been connected and that TV worked. I called Vizio and the customer service rep asked me to reset the TV by holding in the power button for 30 seconds and then releasing it. Again, the TV did not turn on. She said then that she couldn't help me and transferred me to a level 2 service rep. There, I was told that I would have to pay to send the TV to an address in California (I live on the East Coast) and they would fix the TV and ship it back to me. When I asked how long this would take, it said he had no idea how long it would take. I suggested one week, several weeks, a month, more than one month and he couldn't give me an answer. My impression is that he just wanted me to go away but the TV was only four months old and I said that I would send it. He did agree to send me a box to mail it in but that will take 3-5 days. I think this way of doing business shows contempt for the customers who purchase from them. This is a 22" TV, four months old and should just be replaced.

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    Customer Service

    Reviewed March 10, 2012

    We purchased a Vizio 55" TV in December 2011. Today, when turning on the television, we were greeted with a blue screen with white text saying "factory reset done." After being on the phone with tech support for 1 and 1/2 hour and being hung up on twice, we were left with no other option but to call for service (which could be up to 2 weeks or more). They said this has never happened before. From reading all these complaints, I see that I was lied to. I will never purchase this brand again. Very unhappy!

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    Reviewed March 10, 2012

    I also have a TV from Vizio E22OVA that I bought in Jan 2012. I actually liked the TV, when unexpectedly on 3-8-12, it would not power up. I tried power cycling it, no good. I called Vizio support and they had me to power cycle it also, no good. Now they are going to have me to send it in to them. But after reading all of these complaints, I'd rather return it and get my money back as some of the complaints. So the same thing happened after the board was replaced. I am also wondering why there is not more information out there so that these TVs are recalled.

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    Customer Service

    Reviewed March 4, 2012

    I bought a Vizio TV 2 years ago at Sam’s, and I am now having the same problem as others have. One night, while watching, the screen turned blue. I called to see about the cable box, but nothing was wrong with the cable box. Later, the blue screen turned black. The only way to turn it on is manually. To turn the TV off, you must unplug the set.

    The remote does not work at all. They recommended changing the power board , so I did. After the $130.00 part came in, I experienced the same problem. The only thing that works is the light at the front! After reading the amount of complaints here, why is this company still making this TV? Why isn’t there a recall? Better yet, why isn’t there a class action lawsuit? This is crazy! I am scared to put another penny in this TV, for it is a just a temporary fix!

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    Customer ServiceInstallation & Setup

    Reviewed March 2, 2012

    My children and I were watching TV, turned it off and then left the house. When we came back in and turned it on, there was a white dot on the screen with lines coming off of it. There was also a colored line going vertical and a black horizontal line. I immediately called Vizio. I was on the phone with them for over 2 hours and talked to at least 5 different people. I was on hold the majority of the time and at the end, I was told they don't consider it a manufacturer's defect. My TV is well within its warranty period. It seems that the "2-year warranty" is just a selling tactic because they do not stand by it.

    They will do nothing for me or even attempt to repair my TV. We have had the TV less than a year and have done exactly as the care instructions advise. Before this happened, the sound would go up and down on its own and the TV would turn itself off. I am extremely dissatisfied with the quality of the Vizio TV and with the fact that Vizio would take no responsibility. I am pretty much out my money because of this.

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    Customer Service

    Reviewed Feb. 29, 2012

    I bought a Vizio 371VA, 37" LCD TV for my mother-in-law in December 2010. Within months, the sound would blast up then off; the screen would go black then back on. Due to personal emergency, I couldn't contact Vizio for a few months - still well within the warranty. After multiple attempts via Support team to resolve by the power on/power off/ unplug routine, they finally sent me a USB stick with a fix to install. This was a partial fix. I contacted service again (as the volume was still out of control, but at least the TV didn't turn itself off any longer) with no response.

    It is now February 2012 and last week, the screen slowly went black, one region at a time until all LCD/pixels were black. Now no picture, no sound, nothing but the Vizio logo on the frame lights. I contacted Support - once again, power off/unplug/power on routine. No warranty (2 months out), so no help, advice other than phone numbers for service partners.

    Vizio's product quality is horrific and lack of ownership for that quality is unbelievable. I was in the Technology/Engineering business for more than 20 years, with pride in the products we produced; I cannot imagine how Vizio's company management has any integrity.

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    Reviewed Feb. 26, 2012

    I bought my Vizio TV and Blu-ray player in December of 2010. After 2 months, my Blu-ray player was freezing to where it wouldn't even shut off! I would either have to unplug it, or hold the power button down until it would reset. After complaining to Vizio for a long time without a receipt, they finally took it back, and sent me a refurbished one! I bought the Vizio sound bar and sub-woofer in March of 2011, and we're now in February of 2012, and the sound bar decides to stop working. Now they will not do anything without a receipt. I am very upset, and they will never get my money again! I really like my TV. So far, so good, with my fingers crossed. It's kinda funny that as I'm writing this article, my sound bar magically came on. I definitely didn't expect to waste my money like this.

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    Customer ServiceStaffReliability

    Reviewed Feb. 25, 2012

    Defective TVs and Companies That Do Not Honor Their Policies: I purchased a 37-inch Vizio flat screen on July 30, 2008 for $732 at my local Walmart. I used the TV for less than a year, then it was stored in its box and packaging as I relocated. Then I used it for another year and a half, so all told 2-1/2 years. I was watching TV and then got the black screen of death, or so it's called. I checked out this website and saw that many, many people have had this problem. I still contacted Vizio. There’s nothing they could do, and to call a repair person.

    I went back to Walmart (I live in a different state now, so different store) and told them that when I made the purchase, their "promise" was "100% satisfaction guaranteed". I was told they would not honor that as it was 3-1/2 years ago and I should have bought the extended warranty. Needless to say, I am disgusted that they will not stand by the policy and continue to sell a clearly defective product. I have filed a complaint with the Florida Attorney General, and I am filing one with the Ohio Attorney General and every consumer complaint forum I can, including BBB. I am also contacting a lawyer for class action lawsuit. I will post back after I have met with the attorney.

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    Reviewed Feb. 24, 2012

    Black screen of death. I'm watching TV, and then suddenly, the screen went black. This is more frequent, and it's more than 2 years old; no guarantee in force. The model is 42-inch Vizio. They want me to buy a new one.

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    Reviewed Feb. 24, 2012

    42-inch Vizio had the "pop of death", with the repair costs. I decided to buy a Sony. Sony works great. I also have a 32-inch Vizio (I bought it the same time as the 42-inch), it lasted 1.5 years longer. I should have known better, you get what you pay for!

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    Reviewed Feb. 19, 2012

    There was no picture, just black screen. I had to throw the TV in trash. I really think Vizio knows in 3 or 4 years that the TV will break and then you’re left with no options but to buy another crappy flat screen TV.

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    Randy increased rating by 2 stars.
    After a positive interaction with Vizio, Randy increased their star rating on Nov. 30, 2014.

    Updated review: Nov. 30, 2014

    they did finally replaced the part the went bad and all is working ok at this time.... thank you.....

    Original Review: Feb. 19, 2012

    I went to turn on my Vizio TV e3d470vx and all it did was power up to the Vizio v logo screen and would not do anything else, not even turn off. The model has not been out a year and since I can not find a receipt they will not talk to me about a repair.

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    CoveragePunctuality & SpeedStaffProcess

    Reviewed Feb. 18, 2012

    The picture has gone out now 3 times! The first time, I was able to get it covered under warranty (barely). However, the process took over a month to complete. The person who came to fix it took our Vizio back to his "office" to repair (had replaced the inverter board). The second time (this past summer), not covered under warranty, we worked out a deal where we had to pay $130 (which I wasn't thrilled about, but it was much cheaper than buying a new LCD TV). The repair people came out and once again replaced the inverter board. Not to mention, once again we were without a TV for over a month.

    Now, here we sit again 6 months later, with the same exact problem! Third time... strike 3 and you are o ut! We have owned this TV less than 3 years and it has broken 3 times. It’s either this is for sure a "lemon" or Vizio needs to change the way they build their product. This is ridiculous - I have a ZENITH TV from 1990 and it still works! I believe a fair deal would be to replace our Vizio for free with a new one. However, will the same thing happen again? To those who are wondering which brand to go with when purchasing a new LCD, I do not recommend a Vizio due to our experience.

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    Reviewed Feb. 18, 2012

    In March of 2011, we purchased a 42 inch Vizio TV from Walmart. 9 months later, a blue line appeared on our TV. I contacted Vizio, the first thing they told me was the serial number on the TV did not exist. I had to send them pictures of the TV and the receipt. It's taken 2 months for them to swap out our TV for a refurbished one which arrived Thursday. That TV hadn't been on for 30 minutes when there was a pop and the sound went out. I contacted Vizio, who told me that it was not the TV but my DVR and to contact my satellite company.

    I had to take a day off work so I could wait for the Saturday comp. to come out. It turns out it is the TV. Vizio is sending me another TV which is going to take two weeks and the warranty on that television will run out in 7 days after I receive it ... if it gets here in the 2 week time frame. They acted like it was the first time one of their refurbished had ever crapped out . I m not happy about the limited warranty on the 3rd TV - I was told if I didn't like it I would have to purchase the extended warranty for $80/1 year or a 4 year warranty for $269. I feel like no matter what I'm screwed.

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    Customer Service

    Reviewed Feb. 17, 2012

    I purchased a 55" Vizio television from Dell for $1,740 back in February 2010. It died literally one week after warranty. I called Vizio, and they said unplug it, which did nothing. And then, they gave me names of repairmen in my area. Needless to say, I never called for that repair because I knew it was pointless. Consumer reports are as guilty as Vizio in my opinion.

    My TV was a best buy from them. Dell acted surprised when I told them. They kept apologizing. Wal-Mart has no excuse. They know these are junk televisions and sell them any way. So much for integrity. My TV is in a smoke-free home, which makes it even worse. It will not turn on with remote, and Vizio logo stays orange on front. It will turn on if I use the side button but only briefly, and the logo on front stays orange. Ridiculous. I have complained before about it, and nothing will ever get done about it. Vizio screwed me.

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    Customer ServicePriceStaff

    Reviewed Feb. 17, 2012

    Please read the reviews before you buy from this company. My personal experience is not good. I bought a 47" TV and three months later, it started to have multiples lines and changing colors. I called for a replacement and they did send an upgrade replacement. My TV was set on the wall so when they did the change, they just took the old TV and set up the new one on the wall. Good job! Not. I don't think so. They are so poorly trained that when they did the change, they took the base and cables with them.

    What happened is that the cables and base were totally different from the TV. They left my house. Now that I want and need my TV on that base, I called the company and explained the situation but the answer is, "You need to buy the base from us but we'll give you a discount. It will cost you only $49.99." Are you for real? Sorry for me .I have to re-install my TV to the wall again and sorry for them I would never buy from Vizio again. Please don't buy from this company again, not a good customer service. Not so good products. With a lot to choose from, why Vizio?

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    Reviewed Feb. 16, 2012

    My first Vizio was bought mid November 2011 at Walmart! It started showing black screen with white logo near end of December 2011. I replaced it with same model at Walmart in January 2012 and today Feb 16th 2012, I turned it on and voila, black screen with white logo except it's even worse. After I unplugged it and plugged it back inn, nada, nothing. It doesn't even come on and if you look for lights inside the back of the TV, there's nothing. This puppy is dead! So two TVs with about a 4-6 week life expectancy each. Pretty pathetic! Consumer reports better jump all over this company ASAP!

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    Reviewed Feb. 6, 2012

    Like others here, I bought a Vizio. Two years later, black screen of death. I had it fixed and pop, it went out again. $1500 for 4 years of a TV? That's criminal. A company that knows about the problem but won't fix it? That's criminal too. We need a class action lawsuit on these crooks and fast! People looking in on this thread, never buy a Vizio product. You have been warned.

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    Reliability

    Reviewed Feb. 4, 2012

    Please before purchasing a Vizio, take a good look at everyone's complaints. I saw them and still purchased one. I wish I had listened. I still have a warranty but I know it won't do me any good. I purchased a 42" in March 2011. TV is channel surfing on its own. Also, it turns on and off all by itself. I searched online and found out it is a common problem and this problem has been going on for quite awhile. I'm pretty sure Vizio has been aware of this problem for awhile as well as other common problems with their product. They gave me a quick fix, you know, the one: disconnect and hold the power button down. I believe that this is a common practice and to get the customer past the one year warranty. It is my personal opinion that the company Vizion getting unjust enrichment by selling defective TVs knowing that they will not last longer than a couple of years.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 1, 2012

    Vizio: Great TV's, Horrible Customer Service, Will Never Buy Again!

    I bought a total of 4 Vizio TVs from Costco at the same time. One of the TVs started showing multiple colored lines across screen. You have 2 options for returns/repairs. You give them your credit card and they send out a replacement immediately while waiting for you to get their TV. They are just supposed to hold the card in case you don't return the other. Oops, they failed to tell me that if I used a debit card that $450 came out of my account until they received the broken TV and processed. Well this took a grand total of 3 weeks to happen.

    Okay a mistake, no big deal. The same TV broke again with same issue, 6 months later. No biggie, maybe having issues with this model, other ones I have are great. I called to return again. This time opted for option 2. I return TV, they send out brand new TV this time, no credit card. I called in the beginning of Dec 2011 and opened up a case and asked for return box and R/A. One week, went by, two weeks, three weeks, still no box. I gave them a benefit of the doubt. Xmas time must be busy. I called right after Xmas. Box had not been sent. They couldn't tell me why and would call me back. No call back. I called 3 days later and was given same answer. I called 2 days later, still no answer and would call me back. I called 3 times in one week and was promised a call back that I never received.

    Oh by the way, it has now been 5 weeks since I was told a box would be sent to me. I demanded that a TV now be sent to me and I would return their TV once I got theirs without a credit card since they had epically failed on getting me this box in a timely manner. I was told on the 4th call in a week now that a supervisor would now get involved and would call me and that my request seemed reasonable. Guess what, no call. Shocker! But I did get an email telling me a box has been shipped out now almost 7 weeks later, an email auto response. Not a phone call. Again, I called and said this is unacceptable and again they refused. Told them I would never buy another TV from them because of their horrible customer service.

    They were polite but didn't seem to care even after I said I was going to post to the most popular sites and tell everyone I know not to buy. Here it is Feb. 1st 2012 and I am still without a TV. I called yesterday and they said it should ship today. One more week of shipping time and will have been almost 9 weeks to replace this TV. If it even gets here. I didn't care that it was the second repair that it needed in 6 months. It happens, things break. It's what happens after there is an issue that shows the true character and integrity of a company. As promised, I am posting this to the most popular consumer advocate sites and have sent this to Costco as well. Beware guys and gals. Love the TVs hate the service.

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    Reviewed Jan. 31, 2012

    Bought my Vizio 37inch TV on Dec 26th 2011 and today when I turned it on all, I got the logo on screen. They said they will replace it but after seeing this thread I can only imagine that it will take forever and will die again soon after anyway. I wish I had seen this before I purchased this TV.

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    Reviewed Jan. 31, 2012

    I have a 1-year old Visio 55" flat screen that has been 1 month out of warranty. I had a repairman look at it and he told me that it's cheaper to buy another. $1,100 for 1 year is not right, something needs to be done.

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    Reviewed Jan. 30, 2012

    For everyone out there with a Vizio TV that flashes like a strobe light, I have an answer that may help you! About 6 months ago, my 42 inch Vizio that I have had since 2008 started flashing like a strobe light. I tried to turn it off for 30 minutes, as I searched in Google,and found that solution, which worked for a while. Every time the TV was turned off, it would revert back to strobe flashing, when it was turned back on. So, I kept the TV on at all times, until one day, my son accidentally turned it off. My TV no longer has any warranty. I bought another TV, but I decided to keep the Vizio, and I took the back of the TV off to try and see what the problem was.

    What I found was the motherboard had a blue light on the top, which was causing the flashing. I am not a TV repairman, and I'm sure you aren't either, so the motherboard on my TV is on the left side (if you are looking at it from the back), and it is covered by a metal grate. When I took the grate off, my TV stopped flashing, but when I put the grate back on, my TV started flashing again. So again I took the grate off, and it stopped flashing. I believe that grate was what was causing the flashing, because it somehow was too close to that light. Now that the grate has been removed, I have had no flashing at all, even when the TV is turned off! I hope this saves you guys some money!

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    Reviewed Jan. 28, 2012

    I bought a Vizio 32 in LCD HDTV on Nov 11, 2011 from WalMart. I only used it when I was home overnight. Travel a lot for business. I turned it on today, January 26, 2012 and it froze on the screen with the logo and would not go any further. I have had the TV only 2 months. I will say it again, 2 months. What in the hell is that about? WalMart Electronics in Minden, LA where I purchased the TV informs me that they only can make exchange within 15 days of the purchase. What in the hell is that about? Who does that?

    I talk with Vizio, I had 2 options: send it back in exchange for new one. Postage obviously on me or they will send me out another one but would have to give them credit card for cost of TV until the one I sent back in that box was received. I am just undone and that is my fault. My father, may he continue to RIP, would roll over right now knowing that I settled for less. Sony would have never done that. You get what you pay for. Disappointed in you Vizio.

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    Reviewed Jan. 28, 2012

    We have had this 26" Visio since 03/09 and this week it went black. Consumer reports makes these out to be the set to buy from what I've read here today they are junk. I believe that we should all file a class action lawsuit and ask for our money back along with them buying us replacement TVs of our choice.

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    Reviewed Jan. 24, 2012

    I bought a VIZIO E420VL on January 14, 2011. It took a week to ship it here. It died January 14, 2012. The TV was strobing or flashing. The TV then went to a white screen. After a few tips from VIZIO, the TV was fixed for a day or two. It now only shows washed out white colors. VIZIO says they can not help me since I did not purchase the set from an "authorized dealer."

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    Customer Service

    Reviewed Jan. 22, 2012

    Just another Vizio 42" flat screen TV, that lasted just over warranty. Picture lasts for a couple of hours, then it starts flashing like a strobe light. It ensues, and eventually, the screen goes black. I got the same unsatisfactory standard response from the company, that others received. It is highly unrecommended!

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    Reviewed Jan. 21, 2012

    I made a complaint about Vizio TVs awhile back. Inside the back of the TV it says made by Phillips! Vizio is using other companies to build their TVs to Vizio's specifications. It is just my opinion, but I believe they do not plan on staying in business. Take the money and run! I am using my faithful 14-year old RCA with a perfect picture and sound.

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    Staff

    Reviewed Jan. 19, 2012

    After owning the Vizio TV for 2 years, and spending $800 of my hard earned money. The screen started to flicker like a strobe light. I have 5 children, and money is very tight these days. The TV was a huge purchase for us to make. I have tried to have their rep try and walk me through fixing the problem. After doing everything, they said nothing changed with the TV. I have read thousands of complaints, and I am sad of the fact that Vizio is still getting away with ripping people off.

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    Customer Service

    Reviewed Jan. 18, 2012

    The TV died suddenly after owning it for 18 months for no reason other than planned obsolescence. When I called and asked what the options were, I was told 1) paying for service (The warranty is expired.), 2) buying a new TV, refurbished, at a discount, or 3) tossing it out and buying a new one (another brand obviously).

    I had a supervisor come on the phone. She repeated the party line. When I made it clear that I felt I'd been mugged, as if their company had stolen my wallet, she suggested we could "escalate," and that meant go to corporate level. I told her that if the corporate people would respond in a timely manner and satisfy me by either 1) fixing this TV or 2) replacing it at a minimal cost, then I would be OK with that, but timely meant by tomorrow.

    She also told me they take 24 to 48 business hours, which means a week. I told her that if they didn't respond quickly, as they took my money, I would spread the word and join the armies of people writing badly about their products which are obviously built to die. Why on earth anyone would consider accepting their offer to buy another one, even discounted, is beyond me. These guys are just thieves. Apparently, the dying TV is their modus operandi. This is a racket, folks.

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    Reviewed Jan. 17, 2012

    We purchased a Vizio 47" TV on December 24, 2010. It was a great deal at Sam's Club! It just died today, Jan 17,2012. I would expect a TV to last longer than what ours did. It was not abused, and not used 24/7! I am very disappointed!

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    Installation & SetupPrice

    Reviewed Jan. 16, 2012

    I purchased a Vizio Soundbar with wireless woofer in 2009, from Costco. Towards the end of the first year, I started having trouble and contacted Vizio. They spent an hour on the line trying to get it straightened out. It started working again but after a month or so, the trouble started again. I followed the instructions given while it was in warranty and it worked again for a while. I contacted them again but since it was out of warranty, they could do nothing. I understand this and all I wanted was where can I get it serviced? I'm sitting here with a product that cost $250 and I have to throw it away! Never again with Vizio!

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    Reviewed Jan. 16, 2012

    We experienced the pop of death yesterday on our 47 inch Vizio. We have had the TV since 2006 so comparatively, it has lasted longer than some others on this thread but still this is pathetic. Is there a recall or class action lawsuit? We have 3 other Vizios of various sizes and now are fearful of the same occurring.

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    Reviewed Jan. 16, 2012

    Generally, we were pretty happy with the Vizio model VO47L we purchased from Costco in May 2008. Just now the TV, after only being on for less than half an hour in a cool room, suddenly popped, emitted smoke/burning smell and lost picture. We were terrified we had an electrical fire on our hands. We were able to unplug all the electronics in the stack and promptly Googled our problem, only to find 175,000 results for the phrase "Vizio pop of death". We have contacted Vizio to find out what to do. Costco is next.

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    Reviewed Jan. 13, 2012

    I purchased a Vizio 37-inch LCD HDTV in March of 2009. I now have a very bright green line starting at the bottom of the TV screen and running about 1/3 of the way up. I have spoken to Vizio technical support, with no results. They provided me with authorized repair company numbers and informed me that the screen of my TV would most likely need to be replaced at a cost of $610.00 plus repair and service charges. This is more than I paid for the TV less than three years ago. I have certainly learned a lesson on the durability of Vizio products.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2012

    On 12-12-11, I posted complaint about a very flaky remote control on my E320VP. The problem is now resolved. After getting a replacement TV and finding the problem not fixed, I contacted support once again. This time the agent figured it out. Grounding the coax cable from the antenna fixes the problem. Outdoor antennas are normally grounded but I have an indoor antenna. Radio Shack has a coax ground block, which I installed and the remote works now.

    I asked an engineer friend about this and he conjectured the Vizio may have improper grounding in their circuits and providing a ground on the incoming coax cable stabilizes whatever is going on inside the TV. I suppose it is possible that some of the other strange problems with Vizios could benefit from similar external grounding, I don't know. I'm just happy I finally got connected to the right support person and (at least for now) my TV is working nicely. BTW, I had a job once in tech support. I didn't like it. It's tough and customers can be rude but learned there's always something to each complaint and the challenge is to figure out what's really happening. It pays to be patient and open minded.

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    Customer ServicePrice

    Reviewed Jan. 12, 2012

    I bought the 37-inch TV from Target and got the product plan through them as well as the one year from Vizio. Now almost a year later my screen goes dim and the power shuts off and comes back on again. I’ve called Vizio and was told that something was wrong with the TV and to send it back wait two weeks and they would send me another one while waiting another two weeks or let them put a hold on my credit card for the total price of the TV and they'd send me a new TV. Of course when I heard this part that I’d have to basically have to pay for another TV I was mad. I guess I will be buying another TV of another brand.

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    CoveragePrice

    Reviewed Jan. 8, 2012

    I purchased a Vizio TV in July 2010. It at upon a stand that came with the TV. January 6, 2012 at 3:00 am, the TV stand snapped and caused the screen to fall off the dresser. The TV has been in the same position ever since it was bought, in my bedroom upon my dresser. I contacted Vizio the following morning to ask about a replacement. I sent photos and told them the situation, they claim that their part was built to last and would not break without applied pressure from someone pushing on it or an animal.

    I was sound asleep and no animals were in my bedroom that night. The stand would be covered under the warranty but Vizio claims that this was intentional and will not replace this part, it cost over $50 for this part, when I bought the TV for a little over 200$. In my opinion Vizio does not want to take fault for a shoddy product to protect their reputation. But this incident ruined my perception and many of the friends I have shown the damage to.

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    Reviewed Jan. 7, 2012

    I have a Vizio p50hdtv 2.5 years old. At first, it would shut off on its own. Then it got to where I would have to unplug it to reset. Now it doesn't have a picture at all and sound comes on for a second and everything goes dead. It can be repaired for around $400? 1500 dollars plus 400 dollars to see what goes wrong next .

    No thanks! Vizio is a terrible product! Never again.

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    Customer ServicePrice

    Reviewed Jan. 7, 2012

    2 Vizio tvs - 42" and 47". We have had issues with 2 Vizio tv's in the past 3 years. Our first was a 42" and after just under 2 years, the power supply was shot on the TV. Of course out of warranty, Vizio could do nothing for us. We took it to a local TV repair place and paid just over $250 to have it fixed. This TV was purchased before the prices of TVs dropped dramatically and cost us $1200.00 when first bought. My husband thought it was a fluke and the day it was dead we went right out and bought another Vizio.

    This time a 47" at BJ's for $900. At 1 year 6 months, we started having problems. After having DirecTV come about 4 or 5 times from Aug to Dec, we have figured out that every port on the TV is now blown. In other words, completely useless. Thank goodness we have the 42" that was actually not being used, so we just put that one up, but how long before that one dies again? Vizio was unwilling to do anything other than offer to send a tech that we would have to pay their labor and for all parts.

    I would be more than willing to join any class action lawsuit against this company. It is unfortunate, as we liked the picture and sound on both of our TVs, but when they die in less than 2 years and the customer service they provide is horrible. Only bad reviews here!

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    Reviewed Jan. 4, 2012

    Factory refurbished by Vizio VHT510 sound bar home theater system. Christmas present to son. The power pack was dead on arrival. Vizio will not replace but will sell me one Newegg, who sold it and has no more. So now my son has a non-functioning sound system. Pass the buck. Each says the other is responsible. I will try to send the unit back at my cost, of course, and buy another brand elsewhere.

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    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 30, 2011

    I purchased Vizio model m421VT, #LTLNJJAM060051, 42-inch in July 2011 at Wal-Mart. I purchased Wal-Mart’s 'extended plan' and I also carried Vizio warranty. There is the issue, to which I wonder why Consumer Reports (CR) never does reports on customer service of big ticket items. I believe they are all a scam. My issue started on December 16, 2011. The screen went black.

    I called Vizio (Utah). After having me go through over the phone operations on my set, they suggested I call the cable company. I had already called them. I have cable in the house. There is no issue as far as Comcast was concerned. I called back Utah. There were more animations with the set, different CSR. I said, "I want a repairman out here. Set the ball in motion." He gave me a control number **. He insisted when I got off the phone to see if the DVD works. I replied, “I have been there, done that. There is no picture or sound.”

    I sent an email to Vizio support service as a backup. I received an email back, basically telling me to contact them again either toll free or through email for "support”. On Dec. 17, I called South Dakota. They said that the repair parts were ordered and from now on call HD Services in Florida. On Dec. 18, I called Florida, HD technicians. I was assured they had my case and they were waiting for parts. They will be shipped overnight. As soon as the tech gets them, they will call for an appointment.

    Dec. 20: Where's the technician? Where are the parts? HD’s response was "He will call you to make an appointment.” On Dec. 21, I was assured that the set would be fine by Christmas. On Dec. 23, nothing was scheduled due to holidays, maybe Tuesday, 27. On Dec. 27, they said that the parts were going to be shipped overnight. On Dec. 28, I was told the parts are shipped to Rhode Island (I live in Massachusetts, 45 minutes from Rhode Island). On Dec. 29, the parts were shipped back. I was waiting on new parts. Due to holidays, maybe it would be next Tuesday.

    On Dec. 30, Mellissa said, "Parts are shipped on second day delivery and the parts will be there on Tuesday (count the days as to ‘2nd day air’)!” When I pointed out that the original parts were shipped to Rhode Island, she said "No, they weren't. They were lost by UPS." Obviously, I asked how I got Rhode Island. Apparently, I was never told that. When I asked about all the incidents where I was told parts would be shipped overnight, again, apparently I did not hear correctly.

    Today I wait, for Tuesday's **. Oh yes? And Wal-Mart’s coverage? Bring it in and we'll send it out. To whom? HD Electronics. I believe consumer fraud is perpetuated on the buyer. Under the guise they are insured. It is a false security. In Wal-Mart’s case, they should just give a new TV as to the charge they impose for their insurance.

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    Reviewed Dec. 29, 2011

    I bought a Vizio e422VA 42' Wi-Fi built in set last March. I have had chronic problems with picture and sound crashing. The set reboots and picture and sound returns in about 2-5 minutes. This happens once a day. Vizio has indicated to me that they have some sort of engineering problem. They are supposedly going to upload software (or firmware) to the set in the next few months to solve problem, yet they continue to offer this model for sale to the public. It’s a shame because it’s a great value product otherwise.

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    Customer Service

    Reviewed Dec. 28, 2011

    I purchased 47" Vizio 2 years ago which came with 4 HDMI ports. 4 months after purchasing, the first port stopped working. Shortly thereafter all HDMI ports have stopped working. So now we are watching regular programming. I called Vizio and was told to puchase a new remote, which I did and did nothing to solve the problem(s). I called Vizio again and was told that they would send out a tech who charges $350 per hour to diagnose the problem. Are they serious?

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    Reviewed Dec. 26, 2011

    I bought a Vizio 55-inch plasma in 2009. As of today, it turns off randomly on its own every day. It also flickers off and on for about 5 minutes every time I turn it on before I can watch anything. I can't believe all we get is 2 years to enjoy this TV. Bad product. Visio won’t help because it conveniently has past the warrantee. It seems that everyone has the same problems, around 1-2 years after purchase. Seems to me someone needs to recoup these wasted funds for all the consumers that trusted this brand to work at least a normal lifespan of a TV.

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    Reviewed Dec. 24, 2011

    I bought a Vizio SV422XVT at Sam's, in the summer of 2010. It's been great, up until 3 months ago. We bought a Vizio BluRay player, and hooked it up to one of the HDMI ports, and it worked fine for about 1 week. After that, the player would only play in short bursts, about 1/2 second at a time. When I noticed that the disc wasn't losing any time, I switched the player to a different HDMI port, and that cured the problem. About a month ago, the TV started turning itself back on, immediately after being turned off. This has only happened a couple of times, and hasn't been a huge concern.

    The real problem that I can see coming is that, recently the TV started "freezing", after playing for a few hours, and becomes completely unresponsive to any commands, be it from the remote, or from the buttons on the TV itself. If I let it stay on and do its, "freezing" thing for a while, it will eventually shut off, and do the "Vizio logo flashing yellow/white/yellow/white" until I unplug it. I hate this feeling, after reading all of these complaints. With the problems I'm already seeing with this TV, it's like I can see a freight train coming, and I am powerless to do anything about it. I don't know if I will pay to have it repaired locally. I will definitely not be sending it halfway across the country to get it repaired. Depending on the local repair estimate, I will decide to fix it or replace it, but it won't be another Vizio, that's for certain.

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    Reviewed Dec. 24, 2011

    A little over a year ago, we bought a Vizio 47 inch HDTV. A thin black line started to show up across the screen. About 2 weeks after that, the whole screen turned a blue white. No picture could be seen. Of course the factory warranty ran out and the expense to repair it was too high. No more Vizio TVs in this house.

    We ended up buying another brand of TV. Would be happy to join a class action lawsuit.

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    Customer Service

    Reviewed Dec. 24, 2011

    My 26" Vizio started getting lines in it when turned on. After a half hour to hour they would go away. It worked well, but I had bought the extended warranty. So I called the NEW Warranty people. They told me to box it up and send it to them in Tenn. It will take 7-10 days to fix. That was after the 4 days it would take to get there and back. About 18 days total. I told them I was not happy and can it be fixed locally. They said yes and they found the store for me. 12 miles away. Great, or so I thought. 10 days later I call the store.

    They got an email stating that the TV was out of date and not to fix it. They (NEW) would contact me. The tech said it could take 2 weeks for them to do so. I contacted them and was told that a check had been issued for buy out of the TV and mailed on 12/19/2011. After reading these complaints, I'm not sure if I'll buy another. Plus I was not told what the amount of the check. I will wait for the check if it is not up to the amount needed to replace the TV, then Walmart, Vizio or New Warranty Co. will be hearing from me. If it is not resolved, I will be back here looking for those of you whom wish to start a class action law suit.

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    Reviewed Dec. 24, 2011

    I purchased a Vizio 26 / VA TV. Just a little more than a year later, a vertical line started showing up in the center of the screen. Over time, many more have shown up when you turn it on. Eventually, they seem to fade out but the original center line stays. It causes real problems in viewing. I tried to find information online. I couldn't find anything but recommendations to replace it. I didn't call the company because the warranty was up. I don't have any confidence in this company and will not buy another Vizio product. I have had other TVs that lasted 15 years with no problems.

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    Punctuality & Speed

    Reviewed Dec. 21, 2011

    Like many complaints I have read, mine is similar. I purchased a 32-inch VIZIO HDTV on September 2000 from Target. Shortly after the warranty period of one year, the screen began to flicker and then I lost video. I contacted VIZIO and they gave me a series of things to do to "fix" it. However, the set continued to flicker and lose video periodically. Now, as of December 2011, it does it daily. It does come back eventually. After reading all the complaints, I am concerned I will lose the picture permanently. VIZIO gave me a phone number of a tech company that sets repair up by areas of the country. The tech company told me it would cost $310 to fix my set.

    There is no one on their list and suggested I go online to find a repair company. I paid $279.00 on sale at Target. The tech suggested I just buy a new set. Seriously, two years and that's all I get from my purchase? I agree after reading all the complaints that something must be done to hold VIZIO accountable for everyone's dissatisfaction when there so many similar problems. Something is fishy with costly merchandise that breaks down so quickly and especially just out of warranty.

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    Reviewed Dec. 18, 2011

    I bought a 65inch 3D Vizio in February 2011. It has gone out. Vizio said they would have the repairman call to set up an appointment in about 5 days, and in 24 hours after that, they should come out. Over a week without a television that I paid over $3000.00 for.

    The question becomes how can a company that makes such items that are repeatedly failing customers be allowed to continue? I would never had bought it, had I known. I figured Sam's Club would back me up and take it back. Nope. Sam's quit selling items that are causing people so many problems, or you're about to lose another customer. Just like Vizio did. Let alone the word I spread.

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    Staff

    Reviewed Dec. 17, 2011

    We purchased a Vizio 42" E420VL in October of 2010 at Walmart in Onley, VA. In August 2011, the TV stopped receiving input from the three HDMI ports, the AV port or the Coax port; nothing at all. We paid $648.00 for this TV and I got no support from Walmart and none from Vizio.

    I called Vizio and started a ticket in August 2011. They needed me to get a proof of purchase which was finally tracked down in December 2011. Now, the TV is out of warranty, regardless that I started the ticket in August 2011 which was less than one year. So Vizio says that we have to pay out-of-pocket for any repairs. I tried to see if anyone at the Walmart could help me, but of course, they were no help and referred me to Vizio.

    I assure you we will never buy another Vizio product again! With all the complaints this company receives, a class-action lawsuit seems an excellent idea. Anyone else want to give that a try?

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    Price

    Reviewed Dec. 17, 2011

    I purchased a Vizio VF550XVT1A TV in summer of 2009 for $1699.00. This TV lasted until 12/5/2011. At 48 years of age, I have purchased many TVs and this by far is the worst purchase. I am completely unhappy with it. Sony TVs have served me well as other brands, but for a TV to last only 2 years at this price is a joke. I fortunately own a successful optical business in southern California and I have made it a point to tell my many loyal patients that this company does not care nor produce a quality product. I have been in business since 1993 and I have dealt with many manufacturers that supply my business with products to offer my patients.

    Very seldom do I have a problem with the manufacture backing up their product when someone is unhappy, even so if the company can't or will not help, I will take over. Needless to say, that company will no longer participate in business with me. I have found that most, if not all, companies that are concerned about consumer satisfaction with their products will be extremely cooperative in satisfying the patient or consumer. I am disgusted with what I have read so far about Vizio's lack of concern for their low budget TVs and other products. I promise all my many, many patients will here about this, and sooner than expected the Vizio company will be no longer.

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    Price

    Reviewed Dec. 15, 2011

    I have a 32" TV (model VA320M). It will not turn on. It started to slowly die over a few months' period. When playing it, the picture would suddenly go out, with just sound playing. You could turn off for a few minutes, then it would play. Finally, the picture or sound will not play when you turn it on. I only had it slightly more than two years, and is now out of warranty of course. The tech at Vizio gave me a repair number to call in Utah (I am on the East coast). I told him that would be a large cost to ship and repair. I told him Samsung could help me. I'll never buy another Vizio, especially seeing how many folks have the same issue on this website. The consequences are, Vizio soils their reputation for repeat customers, and I have to buy another TV.

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    Reviewed Dec. 12, 2011

    To Chris of Murrieta, CA, with problems with sound cutting in and out on movies: SRS TruVolume is flawed, and has this effect on movies. Go to Menu, Audio, Adv Audio and turn off TruVolume. Apparently, Vizio OEMs everything, and they seem to have a lot of design problems. What works is great, but what doesn't is annoying, or disastrous. I should be thankful my E320VP doesn't have a bad problem, but the remote is very flaky, and after having all the hardware replaced, I am convinced this is a design flaw. What really astounds me is that, Vizio Support seems unaware, and is willing to throw technicians and parts at it, in a costly and futile effort to fix the problem. I'll bet this problem exists in many of the Vizio products, but it is so random (yet very persistent), that most consumers probably think it's just how they use the remote.

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    Reviewed Dec. 10, 2011

    I bought a Vizio 42-inch TV. It turns itself off and don’t come on for 10 -20 minutes. It only stays on for 5-10 minutes then shuts back off. It will not stay on. Also, the remote volume control started changing the stations.

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    Reviewed Dec. 9, 2011

    I purchased a $329 22inch Vizio led razor internet TV for my 11 year old daughter for her birthday which was Oct. 5th 2010 and for two days, I yelled at her for not turning her TV off. Well, come to find out her year old Vizio (p.o.s.) turns itself on 10 seconds after you turn it off. So, I say "I'm sorry for yelling at you," to my daughter. I called Vizio. They tell me TV power supply board is shot and I need to have it repaired and that I have no warranty. I will have to pay.

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    Reviewed Dec. 8, 2011

    I got the black screen of death. I bought gv47lfhd TV in 2008. For a $1400 TV, this thing didn't last worth a flip. I feel robbed! I will not buy Vizio again. This was the first off brand TV I every bought and it will be the last. I thought it was great for the money until today.

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    Customer Service

    Reviewed Dec. 6, 2011

    I bought my Vizio 55" LED app TV in July of 2011. In less than 30 days, it started freezing up and turning its self off, so I returned it to Wal-Mart where I bought the TV. And I had problems returning it. It took me two weeks to return it and buy another one. The same make and model (big mistake); after 6 months the picture started to freeze and the TV would turn off by it self. I was told it was the Dish connection I had. Then it slowly started getting worse. This is where I should have called Vizio but did not (another mistake). The warranty was up as of August 2011 and here it is November and my TV will not turn on the Vizio logo; it just blinks white to yellow. I hear this is a common problem with this TV. And now my 42" Vizio is doing the same thing and it’s 18 months old and out of warranty of course.

    I called Vizio and of course it’s out of warranty and it took them a week to get back to me. It’s out of warranty, they said. I received no help whatsoever. I just need a 1-800 number to call and pay someone to fix my TV. I paid close to 2k for this TV and it only lasts a year! That is very upsetting. And sadly I own 3 of their TVs. I explained that it had been an on-going problem and they simply said I'm sorry. They explained that with all electronics there is no way of knowing when they will fail. I know when—right after the warranty goes out. They pride themselves with having great a customer service. I think not.

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    Reviewed Dec. 4, 2011

    I had a Vizio TV since 2/18/08 and it started smoking from the back of the TV. The screen went black but Vizio and Costco would not do anything about it.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2011

    We bought a Vizio E370VA about a year ago. The quality was poor, but we felt we couldn't take it back and put up with the lack of sound consistency and picture quality, it goes dark frequently. When we tried to wall-mount it, though, it was the straw that broke the camel's back. The neck that connects the monitor panel with the stand doesn't come off! I now have to stare at that in addition to having a poor quality TV.

    The customer service department didn't know that you couldn't remove and failed to resolve the issue. I later filed an email service request but got no response. A few days later, I had a chat session with someone who insisted the neck came off until finally admitting it didn't, and he told me he had several Vizio products that worked great. He had no sympathy or understanding, and certainly no help. I copied the transcript for my records but am not sure what to do next. The product and the service at this company is deplorable.

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    Price

    Reviewed Dec. 3, 2011

    I bought a Vizio 37-inch model VX 37 L HDTV 10A television in 2007. It is made in China. Subsequently, I bought a small TV also. Now my 37" has gone blank like all others I saw on the internet, like Vizio logo lights up white with no picture. I now think that I made a mistake in buying this brand, where I could have gotten a name brand for a cheaper price. I now have to think twice when buying a Vizio.

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    Reviewed Nov. 30, 2011

    My TV, Vizio 48" purchased on 2007, started smoking at top back side center. The picture screen went black but sound works. Sam's will not repair it.

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    Customer ServiceStaffReliability

    Reviewed Nov. 29, 2011

    We bought a 55" Vizio LED LCD Tru TV, fully loaded, with internet apps, on Oct 30th 2010, took it out of the box and set it up maybe a week later. When it was 5 months old, we couldn't change channels, pull up internet apps, shut it off or turn it on. Called Vizio, they said it was the remote, which is $60 replacement fee. This remote controls everything. They said they would send a new one with a hold on my credit card until they received the defective one. At which time, they would remove the credit card hold. Now let me say here, not everyone in this day and age has a credit card, so it took a full two months to receive a new remote.

    So we get the new remote, it seemed to work great then I turned the TV off to go to bed and the TV, comes back on. I tried this several times, the TV would no longer shut off. I called Vizio again. They had me turn off power, power cycle the remote and a bunch of other crap. Then they say, "Well, sounds like a sensor in the TV." So they will order one and send a guy onsite to replace the sensor. This guy came in, replaced a sensor. It worked for about five hours. All of a sudden, the refresh is not working and we are seeing extreme pixelation on everything. Again I call Vizio, finally they agreed to replace this TV, which started having these problems at five months old. After all of this, they replaced with a re-certified TV. This started in March. We finally got the replacement TV end of July.

    We decided in Dec 2010 to buy a Vizio BluRay Player, with internet apps. It has never connected to the WiFi in the house but we didn't see it as a big deal because the TV connected to WiFi. Suddenly, the Vizio BluRay Player won't turn on. Before calling Vizio, we unplugged and did everything we could think of. Nothing! This was in Sept. of 2011. It was 9 months old and only used on occasion, not daily, not even weekly.

    So here I go with Vizio again! They want to again put a hold on a credit card, I tell them, "No, it's under warranty and I want a replacement. Send me RMA packaging." They refused. They want me to send them the unit and once they checked it into their warehouse, they will then send me a re-certified unit. So finally, I get them to agree to send me a box with RMA packaging. Took them until Oct 3rd to send the box, which I never received. I called and got a tracking number. They don't readily provide this. I track it through UPS, find that it entered the UPS facility on Oct. 11th in Illinois. This is now end of Oct. So I called UPS to report a lost shipment. UPS tells me I cannot report it as lost, has to be done by Vizio. So I called Vizio. This guy Patrick in South Dakota tells me he will do this that day. He never bothered! I waited another week, and did an online report to BBB. Within days, I get a call back from a supervisor at Vizio. She says she will make sure the RMA packaging is shipped immediately. So here I wait on Vizio warehouse to receive the order for this and send it out. It is now end of Nov, I just got the RMA packaging. It is a BluRay player box, with a huge hole in it, and no return shipping anything. So now I have to pay to ship this back.

    I will never buy Vizio ever again. They have the worst customer service of any company I have ever seen. I get a kick out of them. How when you call they always say how they pride themselves on customer service? I told the supervisor anyone involved in this company should be ashamed to say that when they don't want to replace anything and we are under warranty. So we are looking at other LED TVs and it will never ever be a Vizio again.

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    Price

    Reviewed Nov. 29, 2011

    I bought a Vizio VA26L in July of 2010 from Costco. Starting a few weeks ago, I started getting the vertical line across my screen. After a while, it does go away but I know that the day will come that it will be on there permanently. Occasionally, a second line shows up as well. I have the Costco warranty extension, but they want me to send it back.

    For starters, I want Vizio to pay for the full cost of shipping and boxing this piece of junk to get it back to them. From previous postings, I can only imagine what I'll get back from them. I don't want a refurbished TV. I can really kick myself for giving up my old JVC tube TV--I stupidly thought I was upgrading by going with a flat screen--what a joke!

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    Customer Service

    Reviewed Nov. 28, 2011

    My 3.5 year old Vizio VO47L TV started to flicker when turned on for a few minutes, like it needed to warm up, then everything works fine. The other day, I turned it on and bam, no picture, just sound, no matter what Input, etc. I started doing research on the internet and found all these black screen issues, and was about to purchase some items to replace, when my wife did some research of her own. I bought this TV from Sams and still have all the paperwork as well as the box and receipt. My wife found out that in November 2009, Sams changed it's policy from 100% Customer Satisfaction to 90-day. Well, she looked at the receipt and I purchased the unit in May of 2008. She called Sams and after her explaining her knowledge of their policy, bam! 100% full cash refund. I am happy.

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    Reviewed Nov. 27, 2011

    I own a Vizio 42" Plasma. I have had it for about 20 months. The other night, I was watching TV and I heard a loud pop. A black blob came across the screen and the internal LCD cracked. The TV is hung on the wall.

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    Sales & MarketingPricePunctuality & SpeedReliability

    Reviewed Nov. 26, 2011

    I bought a Vizio VT 420M and it also appears to have the black screen of death. I bought it from Sam's Club for almost $900, less than 2 years ago. I called Vizio support, and tried their lame troubleshooting, and they said the same as others on this forum have gotten by, contacting their certified out of warranty repair ITI. Sounds like they have a nice scam going on there. To say I'm disappointed that this expensive product crapped out less than 2 years old is putting it lightly. That's ridiculous that their expensive product craps out so quickly. Stay away from Vizio, they are crap. My TV is dead in less than 2 years, and I'm out almost $900.

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    Reviewed Nov. 24, 2011

    I bought a 32-inch Vizio LCD which lasted 2 years and 3 months. Now it is garbage since the display went bad and is not worth fixing. The TV was used an average of seven hours per week. Obviously Vizio is not the TV to buy. Actually it's a piece of junk. I have always relied on Consumer Reports but they have been very sloppy lately with their ratings.

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    Price

    Reviewed Nov. 21, 2011

    I bought a Vizio PH50HD TV in 2007, with a manufacture date of Dec. 2006. The ports for the components keep going out. At first, it had a regular DVD player hooked up. After about 1 year, the AV (RCA) type inputs/outputs quit working. So, okay I'll just buy a Blu Ray and hook up to one of the HDMI ports. This too has lasted about 1 year. And now the audio just went out in the HDMI port # 2, where I had the DVD player hooked up. A swap of the SATTV cables and the Blu Ray cables confirmed it is the audio in the TV HDMI port#2. The TV is now out of warranty and I'm sure it will continue to have problems. In order to watch DVDs and then go back to SATTV, I will have to swap cables back to the lone functioning HDMI port # 1.

    The bottom line is this: A TV that cost $1699 should not have any issues for at least 10 years, period. Nothing makes me angrier than when I'm asked to buy an extended warranty for a new product. Make no mistake. They are essentially telling you that you may have just bought a piece of junk that can go bad at any time. It’s simply because Vizio or anyone else knows they really don’t know what the mean time to failure is on any of the components they get from their component suppliers. They have poor quality products, period. They should build a product with good, reliable, and thoroughly tested components. And they should charge a fair price for the effort. But in this world of smash mouth consumer electronics manufacturing, quantity over quality, we’re getting junk. It’s time to start shopping for a new HDTV. It won't be a Vizio.

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    Customer Service

    Reviewed Nov. 19, 2011

    Vizio firmware update rendered my Blue Ray player useless, no picture and DVD won't eject. Customer service could only recommend unplugging it for 45 sec and plugging it back in (like I wouldn't have tried that before looking up their number and calling). Then they said they couldn't help me without a receipt (which I don't have). Talked to manager and the same. It's their policy. Even though they damaged my equipment they wouldn't make it right without a receipt. I will never buy Vizio again, that's my new policy. Very disappointed.

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    Reviewed Nov. 17, 2011

    I bought a 48" in 2010 and within 6 months had numerous problems. First the remote stopped working which the company replaced. Then my two-year old sprayed the TV with glass cleaner. Just a little must have leaked into the set and then the picture went dead. Shoddy.

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    Price

    Reviewed Nov. 15, 2011

    I bought an LED Vizio 42" TV two years ago and got the black screen of death. The repair will cost over $300.00. I will never buy another Vizio product. And I may not buy from Sams again! Buyer, beware! if it says Vizio, buy something else!

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    Customer Service

    Reviewed Nov. 15, 2011

    I bought a Vizio VF550M LCD HDTV at Walmart in September 2010. It worked fine up until yesterday, when I was hit by the "black screen of death" (the common name for it, I guess, as per scores of internet complaints concerning this problem) appears. The power is still on, but no sound comes forth and all you get is a black screen. I called Vizio and explained it to them. They had me run a few worthless "tests" over the phone and then told me that I should call this company called ITI Repairs to fix it. That I would have to pay for it out of pocket because the set is 14 months old, which is 2 months past the 12-month warranty. I guess this is what we've come to in America nowadays. We spend $1200 on a TV that lasts only 14 months before crapping out and then the company basically tells us, its paying customers/purchasers, to **. I'm not alone here. Others have had the exact same issue!

    Let me say this: I'll never, ever buy another Vizio product again as long as I live and I hope others spread the word to avoid this company like the plague!

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    Customer ServicePrice

    Reviewed Nov. 11, 2011

    My husband bought a 47" Vizio LED HDTV from Super Wal-Mart on 5/24/10. He paid over $900.00 for it. Within 15 months, the TV's sound went out. I called Vizio, and asked what the problem could be. They suggested trying a few things. None of their suggestions worked. Then one day, the sound came back on by itself. That only lasted a few days, then the whole TV went out!

    I called Vizio again and they suggested a few ideas again, which did not work. Vizio then gave me telephone numbers to a business that repaired Vizio TVs. They wanted to charge almost $400.00 to come and take a look. For the money we paid for Vizio TV, you would think that it would have lasted longer than 15 months. I will never buy Vizio products again, or any electronics from Wal-Mart. Shame on them for taking people's money like that. I think Vizio Company should reimburse customers for their failed products!

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 8, 2011

    I purchased two Vizio TV's; one is used as a computer monitor and the other as a Kitchen TV. I ourchased 14 & 16 months ago. The kitchen TV started to not come on at all, unplugged it for a few days, then tried it again and it worked. Shuts itself off as well. There are many days that it won't come on at all. The TV that I use as a monitor is only 14 months old and just started stinky really bad (which can't be good for you). When turned on, it only takes 10 minutes, then you have to shut it off or leave the room, because you can't stand the stink. I called Vizio and told them that the TV was smelling hot like something was on fire and smells really bad.

    I demanded that they recall these TV's, they said they couldn't do that. I also made them aware that if my house were to burn down, I would let my insurance company know that the Vizio TV/monitor was smelling hot like fire and they should go after Vizio and sue them for the damages. They told me not to use it, until I heard something back from them the next day, it's still not resolved more than two days later. How much longer do I have to wait...this is ridiculous! I spent $300+ each and less than two years old and can't use either of them; it's junk!!!

    I will never buy another VIZIO ever! Someone should sue them or get them all recalled.

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    Customer Service

    Reviewed Nov. 8, 2011

    Black screen of death. Yes, I too bought a 50" Plasma Vizio from Sam's Club. It had a beautiful picture and worked great. Now that the extended warranty I paid for just expired, so did the set. Uncanny, how that worked. Now, I'm waiting for a call from Vizio who stated that they will offer to sell me a re-certified television. Well, I already had one replaced 1 year after purchasing it and now this one died. Well, I'm not sure I'm up for this again. What a waste of over $2900 bucks and what do I do with this huge white elephant in my living room now?

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    Reviewed Nov. 6, 2011

    I purchased a VA370M 37-Inch Full HD 1080p LCD HDTV on March 14, 2010. Recently, the picture and sound stopped working. I know that the TV is still receiving power because when I hit the power button, the Vizio logo goes from orange to white.

    I've recently seen that a lot of other people are having this problem shortly after their year warranty is up, and Vizio isn't doing anything to fix it.

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    Reviewed Nov. 5, 2011

    I purchased a Vizio VW26L HDTV a little over a couple years ago. I had many of the complaints about this brand and I have seen that I'm not alone. My TV takes forever to power up and when it does, it has a white screen. It seems to me that there is an issue with their power supplies in the sets. My extended warranty has just passed and I'm getting no support. I am looking to see if there is a recall on their units.

    I would hope that my TV would last longer than two years. I will never buy this brand again. There needs to be a recall on their televisions if not, they need to be taken to court to force them to handle their customers.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 5, 2011

    I bought a Vizio 47" LED HD TV on April 23rd 2010 at Sam's Club. I also bought a two-year extended warranty. On October 10th 2011, the TV began to shut off by itself. There was no picture and no audio. I waited a couple of weeks hoping that the problem would go away. I finally called Sam's and then called the Ins Co. They told me that I would have to wait for them to order the parts needed. Here we are two weeks later and still waiting to have the TV repaired. Judging by what customers are complaining, I think a lawsuit is required.

    I can't watch TV and I think that investing $1500 on a TV, that does not work, is not acceptable. I don't put Vizio at fault by itself. I also blame stores such as Sam's, Costco, Walmart, etc as culprits for selling inferior quality merchandise. I encourage people who are having issues with their Vizio TVsI encourage people who are having issues with their Vizio TVs to complain and let friends and families know about it.

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    Reviewed Nov. 2, 2011

    I won a 37-inch television last March in a sales contest from work. Because I had a house fire, I did not take it out of the box for about six weeks. Since May, I have continuous problems with it, shutting off or not coming on. I've called the repair department who can't help unless I can tell them where I purchased the TV or show a sales receipt.

    The TV shut off for 5 days and I jumped up and down refusing to be put off because I didn't have a sales receipt, the repair department agreed to pay for parts if I paid for labor ($135.00) on a TV I've owned for about 7 months.

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    Reviewed Nov. 1, 2011

    I bought a Vizio 47" LCD TV 2.5 years ago at Sam's Club for $900. I had it fixed under a 1 yr. warranty once. It is now in need of repair again. It will stay on for only 10-20 minutes at a time and then there will be a loud pop and a "ghost screen". They're asking $400 to fix it...not likely! I had no help from VIZIO. They will send a repair person for $400 flat rate. No thanks.

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    Price

    Reviewed Nov. 1, 2011

    This was the hottest TV brand on TV for years but now that my 42 inch popped and black screen of death happened, I have yet to see a commercial. Three years old, what a joke, this is a crime. I am going to try and have it repaired and if it cost more than $300, I will dump the TV. Vizio sucks and I hope they go out of business soon. Buyers beware. Do not purchase a Vizio brand TV.

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    Reviewed Nov. 1, 2011

    Bought a 47" Vizio TV in February of 2011. The TV repeatedly turns itself off and on. Customer service suggests that I unplug the TV for a minute and plug it back in to reset it. Have tried that and the problem still persists. They also suggest not using the HDMI input for my cable box. Problem still persist. I see other users with the same issue but no resolution.

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    Customer ServicePrice

    Reviewed Oct. 31, 2011

    I purchased a Vizio 50" Plasma TV in January of 2008 from Walmart for a pretty reasonable price. Until about a month ago (September 2011), I had no issues with the TV and really enjoyed it. It has pretty good picture and sound. The TV has never been moved and stands about 6 feet off the ground so it's had no contact with children or animals at that time.

    Last month, upon starting up the TV, I was greeted with sound but no picture. I turned the TV off and turned it back on. This time, I had picture but no sound. I had to turn the TV off and on more than a dozen times to get both picture and sound to work together. In the past month, the problem has gotten significantly worse. Any time the TV is off for more than a few minutes, this problem occurs. Each morning, I now have to power off/on the TV anywhere from 40 to 50 times to get the sound and picture together.

    I called Vizio for a resolution to this issue, and while I did buy the extended 2-year service plan on top of the manufacturer's 1-year warranty, Vizio told me that there was nothing they could do. They wanted me to work through an independent contractor to have the TV repaired. When I asked how much that would cost, I was told that it generally is somewhere around $500. $500! I will be purchasing a brand new Panasonic TV for about the same amount of money it would cost to repair the Vizio.

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    Customer Service

    Reviewed Oct. 28, 2011

    I purchased a 42 inch Vizio tv in December 2010 from Walmart. They told me Vizio offered a 1 year warranty with the tv. So after one month of watching it, the sound kept going in and out, and the tv would shut on and off by itself. Also, it would go dark then lighten up sometimes while we were watching a movie. On 10/24/2011, the tv made a popping sound and went out completely. I have only had the tv for 10 months now and it will not power up at all. I will never purchase another Vizio tv and will not definitely buy a tv from Walmart!

    I called Vizio regarding the problems I was having with the tv and they claimed I did not purchase a warranty so they could not give me another one. Also, I unplugged the tv and plugged it back in and still had the same problems! Vizio customer service is the worst I've seen so far. They act like they can't understand what's wrong with the tv and they work there! Anyway, I decided to purchase a different brand that will last longer than Vizio tvs!

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    Reviewed Oct. 27, 2011

    I bought a new 26-inch Vizio TV from Walmart. The TV lasted one year and 10 months and the picture went out. It had sound but no picture (black screen, dark spots and red and green lines).

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    Reviewed Oct. 27, 2011

    After 2 and 1/2 years, my TV went bad. When I tried to turn it on, it just came on for a second and then shut off. I tried it the next day and it came on with no picture or sound. Here's the kicker, we were gone for several months and the TV just sat. It looks like Vizio will be gone soon at this rate.

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    Customer Service

    Reviewed Oct. 26, 2011

    I purchased a 42-inch Vizio LCD/HDTV 3 years ago and experienced problems with the television. The TV cuts on and will not stay on, instead cuts right back off. We called Vizio, spoke with a technician but said they could not help us. Vizio pointed us in the direction of an outside tech ITI and now we have to pay for our own repairs. We are very displeased and wish we could return the 42-inch that we just purchased a couple of months ago. Can we sue in small claims court??

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    Price

    Reviewed Oct. 26, 2011

    I bought my 42" LCD SV422XVT TV a little over a year ago. It worked for about a year without any problems. But now, it has no picture, no sound, and shuts off by itself after a minute or so, which is convenient as the remote no longer works either. I called tech support and was advised, as so many others were, that the warranty expired and they offered me the recertified/refurbished TV.

    It is hard to think about what to say next without using expletives. I've had old tube televisions for 15/20 years that never needed a repair. I finally gave them away. I should have kept them. Now I am out a TV. I have been told by a TV repairman that parts for Vizios are not readily available. He has to search online to find them. And even if he can find the parts, it will likely cost hundreds and there's no guarantee that it won't break again. I paid over $800 for this TV. What a waste! If there's a class action, I am in. It is very disappointing to see how many people have been defrauded by Vizio's crappy products. And no matter where the product was purchased or how much they cost, they were all pieces of crap!

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    Customer Service

    Reviewed Oct. 25, 2011

    I bought the 32" flat screen in January of 2011. As of 5 months ago, it has flickered on and off on its own. I would turn it on and five minutes later it would turn off by itself. The past 3 months it hasn't turned on at all. I had the cable company come to thinking it might of been a wire, but again nothing to do with that. It's a problem with the TV. I contacted PC Richards RT at 46 Wayne, New Jersey and they gave me two options. First, contact Vizio to resolve the problem or buy a new TV. That was their answer. This isn't even a year old and I am very, very upset about this.

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    Reviewed Oct. 25, 2011

    Purchase P42HDTV10A February 2009.The unit has not been moved, bumped, jarred or dropped. The TV worked perfect until just recently, October 12, 2011. When I turned on the TV, the entire screen was black and the blackness started to resend to the right side of the screen showing a portion of a picture only to stop short of clearing entirely. I contacted VIZIO and explained what the TV was doing and I was instructed to unplug the TV from the power supply, hold in the power for approximately 30 seconds and plug the power supply back in. This should reset/clear the screen. But, no luck. They had me run the screen cleaner, again no luck. When I asked about having this fixed. I was informed that there would be a case opened but my warranty had expired.

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    Reviewed Oct. 24, 2011

    I purchased model VM-230xvt approximately 6 months ago to use as a second PC monitor. It has beautiful LED picture, but it shuts off randomly. I have had it shelved for 2 months due to this. I plugged it in tonight to try to catch some OTA channels. It keeps shutting off after approximately 30-60 seconds. I have a strange feeling it is in that gigantic power plug housing. I think the problem is with the power supply. I dug through a box of miscellaneous power adapters. I found one with same voltage output and nearly identical amperage output. The screen stayed on until I shut it off.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2011

    I purchased a 55" Vizio Flat Screen 1080 full HD with apps on October 2010. Recently, note two problems that have developed, TV turns itself off, then back on, and all channels have interference with sound. The sound is not coming from our boxes, we have tested for that.

    After reading the complaints, I feel extremely pensive about the issues with this brand. Furthermore, speaking with the CS rep, they offer the same troubleshooting outlined by others reporting the problems. Per my conversation, I asked why Vizio failed to notify their customers. No response. It should be noted that this is a problem created this year, March 2011, via the updates. So, why didn't Vizio inform the customers immediately?

    We are not happy with the resolution and, considering we paid over $2,000 tax/s/h, why should we be stuck with a problem that could potentially damage the TV permanently? This problem was created internally and the techs, from what I gleaned, "are working to resolve it". Well that is unacceptable, and to think Vizio won't consider the repercussions to inferior CS, tech support, resolution.

    If all the protocol per Vizio fails, we are offered a re-certified TV… Hello, not happening. I will continue to update this blog and report information as we receive. Ask yourself this question, as I posed this to CS rep, how could they know all the variables? Or do they? Vizio has kept a low profile on this one. What else is lurking. I’m a very unhappy customer in Metro Washington, DC.

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    Reviewed Oct. 20, 2011

    On Saturday, I ordered a Vizio E3D470VX from Walmart. The set arrived today, Wednesday. I plugged the set in and powered it up. The Vizio logo appears and that's it. No menu, nothing else, just the logo.

    I contacted customer support, she had me unplug, hold power button down, then plug it back in. That did not fix it. I have submitted info for a case and will now monitor closely for subsequent actions. I will let you know what happens.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Oct. 19, 2011

    I purchased a Vizio 47" last year for $900 with what I thought was an extended warranty from Sam's Club. A year later, the TV went out. Sam's receipt, where the TV and warranty were purchased, was blank except for the price. Needless to say, they would not honor it. Instead, the manager told me that it still had a manufacturer's warranty. Vizio said that I was past the warranty by less than a month and they would not honor it. They offered me a refurbished unit at half price. I went ahead and took that offer. Now, the picture flickers off and on when I watch anything on one input channel. The sound is awful and does not allow you to adjust it without 3 built in choices. I followed their instructions and had no luck. I am a QA inspector and tech for another company and know a few extra tricks without opening the unit myself. I believe that Vizio, as well as Sam's, needs a serious wake-up call and should start respecting their customers better. They should have my first TV repaired free and give me my money back. The additional compensation for problems caused by their lack of prompt and respectful customer appreciation is not far fetched.

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    Reliability

    Reviewed Oct. 14, 2011

    After having purchased a $2000 top of the line VF552XVT, the blacklight failed at less than 4000 hours and 16 months. Vizio told me to purchase a new one. I'm not going to purchase a new $2000 TV when their unit was clearly defective with a MTBF (mean time between failures) of 50,000 hours.

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    Reviewed Oct. 14, 2011

    I have 3 Vizios, one 47" and two 37". My 47", once turned on, only gives sound but only has a black screen. I turn it off and on and the screen will finally come on, but it takes a good 20-30 seconds. It's very aggravating. And now my 37s are starting to do the same thing. I think we need to arrange a class action lawsuit with the Vizio makers, as they don’t want to stand behind their products and fix or do a recall with replacement. Are there any attorneys who want to pick this up and run with it? I think we have a good case. Just let me know and I will sign up! Thanks.

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    Coverage

    Reviewed Oct. 12, 2011

    I have a 50-inch Vizio plasma TV which I bought in 2004. Since day one, I have had the screen go blank and pop. I would have to turn the power back on after it would sit for two or three minutes. And then it would turn itself off. It would also freeze, and I would have to unplug it to get it to turn on.

    I got the three-year extended coverage from Sam's Club, and 5 months after, the extended coverage was gone. And the screen has gone blank too with no pic, but I have sound.

    Looking at 182 pages of complaints, I am concerned about paying to fix it. I think I will buy a different brand--one I can trust.

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    Reviewed Oct. 12, 2011

    Honestly this is not a complaint merely an observation. After reading all of the posts, the majority of you bought your televisions from Wal-mart or Costco. So maybe don't buy electronics at low end stores and you don’t get garbage product. It’s not what you pay for but where you get it.

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    Staff

    Reviewed Oct. 11, 2011

    It is highly unlikely that I will ever purchase a Vizio product again much less recommend them to anyone. I have had this Vizio Gallevia for 5 years now. It's completely dead. Mind you, I purchase this product for $1500.00 and now it sit as a big paper weight. I have another 42" flat screen in my home made from Hitachi, that I purchased 10 years ago, working flawlessly. The Vizio Gallevia was turned ON maybe every other day for about two to three hours.

    I have had much better luck with cars than this product. At least with cars there are inspections and checklist to insure it remains road worthy, but with the Vizio Gallevia no such thing. First, it starts humming, then picture quality starts to go, then nothing.... completely flat dead.

    I have read many negative postings on the web about this product, and I'm not surprised based on what has happen. Even more frightening is that the company will not stand behind there product. Five years working is not a good industry standard. I will insure what has happen to me does not go unnoticed. There is now way anyone should pay as much as I did or more for a product that will fail in such a short period of time.

    I am a stand up person when it comes to my obligation and responsibilities. This is not a drive by commentary; what I have stated are facts.

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    Customer ServiceReliability

    Reviewed Oct. 10, 2011

    I purchased a 32" LCD Vizio in 11/2010. I immediately had a problem with programming my cable company remote to the TV. I'm not too technically adept, but this isn't rocket science either. Finally, I got everything working except that I couldn't get the cable remote to adjust the volume. Also, when watching a movie, the sound would go in and out. I called customer service and told that it was the cable company's fault. I called Verizon and they troubleshot everything. Finally, they decided to send a new equipment (cable box and remote).

    When that came, I hooked everything up. It was difficult for me since as stated, I'm not too techie. Same problem. No volume control. I decided to go with the flow and use the Vizio remote for volume and Verizon remote for everything else. The sound goes in and out. I called Vizio and was told to put new batteries, unhook this, plug that in, unplug this, input different sequences, etc. By now, months have gone by and the 3-month return privilege is over.

    What happened was I was so gullible to think the problem could be fixed and instead of taking action, I went along with a 'stalling' process. Finally, Vizio sent a repairman to replace a board. Same problem, sound in and out. Then they decided to replace the TV (it was within the 1 year period). I received the replacement. Same problem, sound in and out when watching a movie. It's kind of odd, but that's what's happening.

    I'm calling Vizio tomorrow but based on the reviews I just read, I can't imagine any satisfaction. As much as I hate all the litigation in this country. People should all get together and start a class action lawsuit. None of us can afford to buy defective products.

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    Reviewed Oct. 10, 2011

    I bought a 32 inches Vizio for Christmas in 2008 from Wal-Mart. It still has sound, but the picture is black in February 2011. I contacted Vizio and I was told that the unit was out of warranty, and I wanted to know if the unit was even plugged in. I told them that it must be the problem; after every use, I crawl behind my entertainment system, find the proper cord and unplug the unit. I told her that I had researched on the Internet and apparently this is a reoccurring problem. She told me this was not the case, but she could sell me a refurbished television at a great price. I now own a Phillips and will never buy Vizio again. I wouldn't take one as a gift either. Do a recall and I might consider changing my mind, but if they are going to skirt the problem, I'll continue to tell friends and family if they buy Vizio that they are going to get the runaround, not to mention you will be out a good amount of money. Your $349 only buys you two years and one month with Vizio.

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    Reviewed Oct. 10, 2011

    We bought a 47" 1080 Vizio in 2009 and this past week, it went out. It has a sound but no picture. We loved the picture on this TV but we will not be purchasing another Vizio! I wish that we had seen this review before buying the first one. You would think that spending $1,500 on a TV would make it last longer than three years! Consequently, I had to purchase a new TV and throw away the Vizio TV.

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    Reviewed Oct. 8, 2011

    About 5 months ago, I bought my 57" and the TV just keep making weird, farting noise and it freezes up go's off and it's just not a very good TV. I really need to know what to do about getting my money back, I don't want the company to try to fix it, I ether want to buy a new one or my money back or I'll have to take further action.

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    Customer Service

    Reviewed Oct. 8, 2011

    Wow, another victim of Vizio. We purchased a 55-inch HDTV at Costco about 2 1/2 years ago. The limited reviews I found online at that time were actually good. Combined with the product being sold at Costco which is a reputable company, we felt confident in our purchase. Like the thousands of other Vizio customer complaints, we have experienced the exact same problems. First, the "pops of death", and a black screen. The sound works, so on the bright side, we may have lost a very expensive TV, but gained a giant radio.

    Obviously, the powers that be at Vizio have decided that short term profits are what's most important. It's incredibly stupid. When you have a great experience with a company you'll share it with 4 people but with this type of experience, at least 40 will hear about it. I've already shared my story with family members, friends, and co-workers, to help prevent this from happening to them. In fact one of my colleagues was about to purchase a TV at Costco today, he's going with a Sony.

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    Reviewed Oct. 7, 2011

    I purchased my 47" Vizio 1080P on February 2008. I would like to state that I have purchased three other Vizio TVs since that time. I purchased a couple from Costco and a couple from Walmart. I thought that they were relatively good TVs. My first 47" would not cut on after I cut it off. They want $350 to repair. After reading the reviews, I found out that this is common with this television. I paid $1,500. I could not believe that a $1,500 TV should last for only three years. I guess I better expect for the others to perform the same way. I also have a 67" Mitsubishi wide screen that we purchased in 2002. We have never had a signal problem with this television in 10 years. Of course, we paid $4,000, so you get what you pay for. I'm trying to decide if I should pay the $350 or look for a different brand.

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    Reviewed Oct. 6, 2011

    Like many others, I bought a 42" Vizio from Walmart in 2008. Four days ago, all of a sudden, there was sound but no picture. I emailed Vizio and they told me to unplug it and plug it back in (which I had already tried). After reading other complaints, I guess the planned obsolescence for this product is about 3 years. I guess it's time to switch brands.

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    StaffReliability

    Reviewed Oct. 5, 2011

    I bought a 22" Vizio TV from Walmart a few years ago. I went to hook the cable up to it after I had unhooked it and painted our bedroom, and sparks shot out the end of the coaxial cable, frying my whole cable system. I got shocked really bad on my hand resulting in an electrical burn as well.

    When the cable guy came out to troubleshoot the problem, he hooked a meter up to the TV and said that there were 110 volts coming out of the TV and it could have burned my house down or electrocuted someone had we kept it plugged in. He said something inside it came loose and it wasn't grounded properly. The TV has never been dropped or jarred and has been in the same spot on my dresser for nearly 2 years now. The cable guy said if there weren't splitters set up in the cable system, it would have fried my brand new 46" flat screen TV.

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    Reviewed Oct. 4, 2011

    I purchased a refurbished Vizio 32" LCD TV model E320VL through Woot.com. It lasted for 6 months of light usage, then would no longer turn on. The logo would turn from orange to white and the logo would appear on the screen for about 1 second, then return to the off state. I was told by both Vizio and Woot that I was out of luck. I have since seen many complaints about the same defect online. I can only assume that some responsible individual knew that these were lemons and put them up for sale anyway.

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    Customer Service

    Reviewed Sept. 28, 2011

    This is my second time to file a complaint in hopes anyone that reads reviews, will not even consider buying a Vizio TV. I only rated one star as they will not allow a zero. I purchased my first Vizio TV on April 4, 2008 and I paid $1,529.79 cash for it. The picture started to turn black less than two years after purchase. I called them and did everything they told me to do, but nothing helped. I have never owned a TV that I have been this unhappy with, as they will not try to help the customer. There has to be a defect in there TVs or so many would not have the same problem. I think the fair thing to do would be to have recall of product. With nothing being done about this, my family and friends will tell anyone we see looking to buy a vizio product to not even consider purchasing these and to check out all reviews of their products. I sure wish I had done this before paying $1,529.79 for junk.

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    Customer ServiceOnline & App

    Reviewed Sept. 27, 2011

    My 8-month old Vizio 55" TV lost 2/3 of its lamps. It was still under warranty, so I called Customer Service. It was not repairable, so they said I would receive a replacement of like value. One month later, I got my replacement but it was 120Hz instead of 240Hz, had 10-watt speakers instead of 15-watt and had a lamp half life of 30,000 hours instead of 40,000 hours. When I complained that this had inferior specs compared to my other one, they first told me I was wrong then told me I was right, but the difference shouldn't matter to me. When I pointed out that the anticipated panel life was 25% less than my other TV, they told me that number was "only an estimate". They admitted that the specs information on their website was incorrect, but downplayed it as of no consequence. The best they could offer is a 6-month additional warranty on the refurbished model. I feel I was misled and got a lesser quality TV than what I paid for.

    Additionally, when I first called TS, they told me I would have to take pictures and email or text the pictures to them, or my warranty would not be honored. I managed to do that, with assistance, but I had no idea that my warranty had this restriction and I would not have bought the TV had I known. I live in a retirement community where people aren't that tech-savvy. How many of them cannot comply with the warranty requirements?

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    Customer Service

    Reviewed Sept. 27, 2011

    Like most people, I fell for an American pride product and decided to purchase a 42" Plasma Vizio TV. Big mistake! After a little more than a year, the screen went totally black. The audio still works but all you can see is a black screen. After I called customer service, I was told the TV is out of warranty and I would have to spend close to $400 to have it repaired by an authorized dealer. So I decided to spend $500 and buy a new one, Viera Panasonic. The old set is still in my garage undecided on what to do with it. Never again. I'll make sure to tell everyone I know about my experience with Vizio. The worst TV ever.

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    Reviewed Sept. 27, 2011

    I'm just letting you know that we also have had the displeasure of our Vizio flat screen "pop and off" on us! The set only lasted three (3) years and it was purchased at Sears! As a retail manager, I ask, please don't hold the stores responsible. They are just the "vehicle" that sells the product. We have to continue to "contact" the company to the point of something! To end, I will never buy or suggest purchase of any Vizio product. I hope they "feel it" soon!

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    Customer ServiceStaff

    Reviewed Sept. 27, 2011

    I buy Visio 42 TV from Walmart 2010/08. Now TV have sound no picture. I call 800 number at Vizio and they say no can fix - TV is !@#$.

    Vizio TV no good. 800 number guy is a-hole. I call him ** on phone because he cant fix TV and tell me to buy another one. He come to Staten Island I kick his ass. He tell me he sorry I mad but nothing he can do. Hey say many Vizio broke like mine but he sorry now.

    I still kick his ass he come to Staten Island.

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    Reviewed Sept. 27, 2011

    My Vizio loses sound when switching stations. I have to turn the system off and back on, which takes forever with the Vizio TVs. I am very disappointed.

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    Customer ServicePrice

    Reviewed Sept. 26, 2011

    I bought a Vizio 52-inch TV from Costco at the price of $1,499 back in May of 2008. By April of 2009, not even a year later, the TV picture was having a red halo around stuff. Vizio replaced the TV with what they call a re-certified TV. Then not even 2 years later, the re-certified TV picture is blank, but still have sound.

    I called Vizio again and they said that it was well out of the 2-year original warranty and there is nothing they can do about it. So, two Vizio TVs in less than three years? They basically told me if I wanted to purchase a third TV, they would give me a discount. Are you serious? Why in the world would I want to purchase a third Vizio TV when the first two don't even work anymore. Vizio sucks! Their product sucks and their customer service sucks. Let me save you the grief, don't purchase a Vizio TV, no matter what the price is! They don't stand behind their product!

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    Customer ServicePriceStaff

    Reviewed Sept. 26, 2011

    Horrible TV! I bought a 55" Vizio from Walmart which lasted exactly 1 year and 2 months. When I called, they told me it was out of warranty and with a quick question or two, they told me it was unrepairable! But they were going to help me. They wanted to sell me a refurbished, smaller TV at a (supposed) great deal. I liked the fact that they were an American company. Prices were reasonable and TVs were well-reviewed. My 10-year old Toshiba and 8-year old Samsung still work great! Do not buy a Vizio!

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    Reviewed Sept. 26, 2011

    My 47" Gevalia Vizio LCD Flat Screen that I paid over $1300 for, experienced the black screen of death. It appears it was programmed to just go black out of my extended 3-year warranty so it lasted 4 years. I expected it to last longer and it is even used infrequently.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 25, 2011

    I have 2 Vizio LCD TVs. A 42 inch and a 47 inch. Both TVs are having back-light problems. I will never buy another Vizio product, ever! This company is a scam. VIZIO Customer Service told me the TVs were out of warranty and unrepairable.

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    Reviewed Sept. 24, 2011

    The TV went bad (no screen) a month after the warranty had expired. They made me pay $100 to get someone out here and they brought the part.

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    Reviewed Sept. 24, 2011

    After three years, the TV will not turn on and Vizio refers you to a company that charges one-third of what you paid for the unit.

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    Price

    Reviewed Sept. 23, 2011

    I purchased a refurbished HD 50" TV from a warranty repair shop in May 2010. In October 2010, the TV would not turn on. I only had a 90-day warranty from the warranty repair shop. They told me that it had a bad X-Y board and a used one would cost me $200 and a new would be $400. In checking into this TV, I found out that it had been manufactured in November 2007 and first sold by Sam's Club in March 2008. It had broken once in less than a year and a second time(with me) in less than 5 months. I got little help from Vizio and they don't seem to care that a TV they're saying #1 in being sold on the market has broken twice in less than 3 years.

    I suppose that I have been screwed by the repair shop and Vizio. I currently am watching a 27" Sylvania TV that I bought back in the early 1970s and I have not had one problem with the TV and it has a perfectly good picture. It was made in America. Too bad our country has settled for cheap crap being built here and abroad (Thanks Washington).

    One last thing - I will not be buying a Vizio or recommending one to anyone I know.

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    Reviewed Sept. 23, 2011

    My 42-inch Vizio, with manufacturing date of March 2008, was purchased at Walmart in 2009. It first started out with red and green lines through it. The picture is completely gone. It is one big plaid looking screen. I had it for 2 and a half years. I paid $1000. I'm not happy with it. I just purchased new 60-inch LG.

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    Reviewed Sept. 23, 2011

    On 4/21/08, I bought from Walmart a Vizio 42" LCD for $898 and purchased the 2-year extended warranty for $58.88. Last night 9/22/11, there was a crackling/popping sound, and the screen went black. Of course, the manufacturers and extended warranty have expired.

    After reading so many complaints, I don't think I will try to replace the picture board and prolong the life of an inferior product. On the bright side, I learned two things: 1) Vizo = Junk; 2) Why our land fills are so full.

    It will be Samsung for me next time.

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    Punctuality & Speed

    Reviewed Sept. 23, 2011

    After purchasing my 42 inches Vizio HD TV in 2008, I thought I had purchased a great TV. Well, in less than thirteen months the TV went black but still had a sound. I was informed I could get it fixed at the cost of $350. I was surprised, but I fixed it anyways. Now six months later, here it is again. I just can't afford to fix this TV again. I am extremely unhappy with Vizio selling this cheap crap to its consumers.

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    Customer Service

    Reviewed Sept. 22, 2011

    We bought two 26" Vizio LCD TVs about 7 and 8 months ago, respectively, from Sam's Club. The first problem was on set up as these TVs would not set up on cable but had to be set up on antenna to work at all.

    Neither of these TVs is heavily used as the faithful Samsung TV in the living room is the most used one. At first everything seemed fine until the first one started shutting itself off. When I called in, they had me recycle the TV, which seems to have worked so far. But this TV is less than a year old.

    The second TV now has almost no sound, even on the 100 setting it is difficult to hear. So as the book says, I called in for help and after spending hours and days on the problem, they have finally agreed to take it in to fix it.

    At least that is what I thought until I was told I would have to pay to send it back. The customer service person told me that yes that is written on page 57 of the TV book. Yes, it is there but who reads that before they buy a TV?

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    Vizio Company Information

    Company Name:
    Vizio
    Year Founded:
    2002
    Address:
    39 Tesla
    City:
    Irvine
    State/Province:
    CA
    Postal Code:
    92618
    Country:
    United States
    Website:
    www.vizio.com