Vizio Reviews

I too purchased the 42" LCD, and 16 months later, there was a loud pop and the screen went dead. I've had zero luck with Vizio on this problem. It has become very clear that they do not care much about customer service. It's time that the message was put out there that Vizio is in the market of taking money and not returning you with a quality product. Stay away from Vizio.

Dark screen of death on my Vizio TV that I see has happened already to so many. Anybody out there actually care? Not the greedy profit motive company, of course. Person status without liability, it must be nice.

I bought a Vizio LCD 47" TV (GV47L FHDTV) on 12/28/07 and 3 months after the warranty expired, the TV expired as well. I experienced the same problems like so many others on this site. I turned the TV on and all you hear is a click and the screen stays black - no flicker of light, no sound, and none of the controls work. The only way to turn it off is to unplug it. I called a few repair shops and a couple refused to even work on Vizio saying they were too cheaply made. I finally found one that would work on them and said he sees them coming in a lot for the exact same problem as mine and that it was probably the power supply and would cost around $500 to fix it, but he wanted $100 just for the estimate. He said there were over 100 screws in the back and he hated working on them (is this the evidence we need that Vizio really screws it's customers?). So with this new found information, I called Vizio and they played dumb pretending they didn't know what I was talking about. All he would do was give me the number of the nearest authorized shop but that I was on my own since it was 3 months past warranty. Then, I go online and see this exact same problem is widespread as soon as the warranty expires.

In June of 2008, I purchased a 42 inch Vizio Plasma television from Walmart. The salesman told me that it was one of the best TV’s that they sold in the store. Great TV until 1 month after the warranty ran out. The screen went black but there was still sound. I called Vizio and they said that there wasn't anything that they could do because the warranty had expired.

I bought a 42-inch Vizio LCD in January. It has beautiful picture. I have no complaints. In July, the pictures started "snowing," so I thought it was my dish. I called DISH and they had me undo the Vizio co-axial from the receiver - kaboom! Shock and sparks. I figured that I might as well change over to DirecTV and upgrade to HD. The DirecTV guy comes over, runs the wires and hooks up all the other sets and then gets to the Vizio. He connects the HDML and co-axial - and kaboom! It sparks and blows out the receiver and the wiring to the roof dish. I called Vizio and they send a very smart, sharp repair woman. She replaces the motherboard, powers it up and there's the beautiful blue screen. Then she hooks it up to the DirecTV receiver - kaboom! Sparks, etc. I bought the extended warranty, but I am in the 1-year manufacturer's warranty. I would love to haul the TV back to Wal-mart because the darn thing scares me to death. They are shipping a new television in their infamous 3-5 days. I’m not sure I want it after reading this.

We purchased our Vizio 42" plasma television from Costco just over three years ago for over $1600. Now, we have no picture or sound at all. The TV will turn on, but no picture shows. I called Vizio customer service, and they transferred us to tech support. We talked to a very nice young man, but he was only able to provide us with a number of a repair shop. He said our TV was out of warranty, and there was nothing that he could do to help us. It sounds like there is definitely a flaw in these TVs. Someone needs to make this company stop making these defective TVs. The tech said that all electronics go bad, and I laughed when I told him we hooked our 1991 Magnavox back up when the Vizio died. It's pretty ridiculous to say a $1600.00 TV should only last a couple of years!? Count me in on the lawsuit!

I bought a Vizio flat screen TV approximately one year ago and right at the end of the one year warranty, I get a bright red/green line appear right in the center of my TV; it goes from top to bottom. Same story as most. Vizio company swears there's nothing they can do because the warranty just expired. Go figure! A $600 TV that didn't last a year.

I bought a Vizio TV (gv47l) a year and a half ago. About a month ago, I noticed it would freeze up; and I couldn't change channels or change volume. Last week, it wouldn't ever turn on. I called Vizio, and they said it was out of warranty. So they had me call their repair service. In short, it was going to cost me $435.00 to fix it. I was led to believe Vizio was a good product. Wrong!

I bought a Vizio 42" TV two years ago, and now, it has developed a black bar about 3" wide down the middle of the screen. Of course, the technical support people said it was out of warranty and they could do nothing about it. I really think a major appliance costing over $1,000.00 should last more than two years. I just want my name added to the list of unsatisfied Vizio TV owners who will never buy another one.

We bought a new 47-inch TV from Walmart in April 2008. Within a month of purchase, the TV would lock up and the only way we could change channels, change the volume, or turn it off, was to unplug the TV from the wall. We called the Vizio service number and were told that it was the cable company's fault. Silly us, we believed them. But the cable was supposed to upgrade to digital in the next year so we let it slide. So, on average, every 3 days or so, we would have to get behind the TV and unplug it. Now, the picture is terrible and when we called, they said that it is now out of warranty. We called the repair shop they recommended and the serviceman thinks it is a bad signal board. A new signal board is going to cost $600 or half price of the TV when new.

We purchased a 50" Plasma TV in July 2007. Not even two years later, of course, the warranty is up. The TV stopped working. I called customer care to be told the warranty expired and that it would be $650 for a repair person to come to the house, then whatever they find wrong would be an additional charge. This was in fact a major purchase and I cannot afford this; therefore, I have no TV.

I bought a Vizio VX32L 32" LCD HDTV on 6/24/07 from Costco Warehouse in Potomac Mills and it went dead in June 2009. The power light did not turn green when you you hit the power switch on the device and the remote. The LCD is just silent. I called in to file the problem on 7/9/09, 15 days after the 2-year warranty "mark". Vizio's tech support said that I am out of warranty and there's nothing they can do to help. The case number is **. I called Costco Concierge multiple times and I got the runaround. I am still waiting for a callback from the manager of the warehouse where I picked up the LCD. One more important note: the LCD was manufactured in June 2005, Vizio's tech support pointed it out when I gave them the serial number. The sticker behind the LCD has also confirmed the manufacture's date. It means that I purchased a "new" LCD from Costco in June 2007 that was manufactured in June 2005 and has stopped to work in June 2009. It looks like that I am out of luck, out of $599.99 paid for it.

We purchased our Vizio L32 HDTV 10A on March 17, 2007. In March of 2008, we had to replace two boards in our TV, one being the main board. In return, we never got the receipts of the repair. But since then, it was working well, until recently, 2009. Now, it's getting harder to turn the TV off. You must hold in the power button for a number of seconds for it to power off. Plus, we also have a gray smoky haze at the top center section of our screen running down the center of the TV screen. It is slowly getting wider and longer.

I purchased a flatscreen 42" Vizio TV 19 months ago (2007) as a Christmas present for my husband. On July 18, 2009, it just went blank suddenly and stopped working. This was an expensive, major purchase. My husband worked all day Saturday, only to come home and find that his great TV bit the dust. I cannot afford a new TV, and no one gives a hoot anyway.

Add me to the list of dissatisfied Vizio owners. I bought a 50" plasma from Wal-Mart 18 months ago. I came home the other day, flipped on the set, and nothing. Zero. LED went to green, and then within 30 seconds, it flashed orange and then off. I called Vizio. They said sorry and that it's out of warranty and to call a number. I called them, and they said for $607.18, they'd fix it. Flat price. I told them "Thanks, but no thanks." I called around to a local repair shop, which carted it off this morning. It was $99 to diagnose the problem and provide an estimate. Like everyone else, I thought Vizio was a strong brand. But to have it simply fail after 18 months is unacceptable. I'm in if there is ever a class action brought to bear on these guys. There's bad design or bad quality of the boards inside this thing.

I purchased a 32-inch plasma TV 13 months ago and now, it won't turn on. Vizio told me it is out of warranty and there's nothing that can be done. So I am out $460 and I can't afford even a $20 TV now. I am very upset and would like to be part of the class action lawsuit, but I do not know how.

Vizio P50HDM has parts and manufacturing errors and Vizio should cover the repair even without the product's warranty since so many people has this problems. I had my unit for 3 and a half years and it has a lot of red pixels on dark scenes.

This TV quit working after 13 months of ownership. It will not turn on. For two weeks, it had been taking 4-5 minutes to turn on. I called technical support and they are of no help since it is "out of warranty". I have read many complaints of the same product on the internet. This should be looked into. If Vizio is making a defective TV, there should be a class action lawsuit started! We paid $600.00 for the TV and are out this money with no product after one year.

On 11-8-08, I purchased a 32-inch TV. On 3-12-09, the TV went out. Vizio had a technician come out to install a part that was supposed to correct the problem. Not! On 4-1-09, Vizio sent me a new TV by UPS and asked me to ship the old one back to them. On 4-18-08, the TV went out again. Vizio replaced a part. On 7-1-09, the TV went out again & Vizio agreed to ship me a new TV. I am going to contact them each time I have a problem with my TV. This is crazy. I will never buy another Vizio ever.

My wife and I bought a Vizio VX32L TV from Sam's Club in Feb 2008. By June 2009, there are red pixels or spots all over the screen. I contacted Vizio which told me to take pictures of the TV and the screen and email them the pictures to see what was wrong. I was then told it was out of warranty. I sent the email and photos and never heard from them. I waited and called again to have them just tell me that this was out of warranty and I needed to contact their out of warranty service company. I told them I have never had a TV that has only lasted 16 months and wanted to know what they can do to help. They said they make millions of TVs and that there is always going to be a few that go bad when you have electronics. I hope someone see this and finds out the truth about their crap.

Our 16-month old Vizio 32" HD TV just quite working. We called to ask for troubleshooting. Vizio customer care could care less and just told us to turn it off, hold power button for 30 seconds and turn back on. Nothing more happened. Then, we called for repairs. The repair shop charged us $50 just to look at it and then said it would be $350 to repair the TV we bought for $550. I thought I would have a TV for at least 5 years, not just 16 months. I am out $550 plus tax for the TV and an additional $50 to be told it is a bad brand and it would cost $350 to fix and would not be guaranteed after 90 days. The repair shop would not recommend we buy Vizio again.

I purchased Vizio 47 inch television, GV47L fhdtv. Two years and two months later, the screen is blank and no sound. It was out of warranty. Estimate to repair was $425. I spent about $1600 to purchase. Is this a common problem with Vizio? I have read many complaints similar on the internet. Also, after speaking with Vizio about repair, I was contacted by a person stating I should have bought an extended warranty. I am now in the process of trying to find another estimate locally. Vizio gave me the telephone number of ITI Repair. They just contacted me today after one week wait and troubleshoot over the line to give above estimate. I also purchased another Vizio TV in November 2008. I have had one problem with it turning off by itself. I reset the TV by unplugging everything and it seems to be okay now but I worry about later since reading online problems of other persons purchasing Vizio televisions. Thank you.

Vizio screen went up long before the Sony which was purchased at least two years earlier. I am very dismayed because I know defense contractors rely heavily on Vizio products in equipment which is supposed to keep our troops safe. I plan to write their Congressman and request an inquiry into the suitability of Vizio as a supplier to defense contractors. I am willing to join class action suit against them for providing defective equipment. I am very disappointed both in their results and in their response to consumer complaints. Paying for cable and not having a 42 inch screen to watch it on is quite annoying but not as frightening as thinking about the thousands of lives that could be lost if one of their shipboard displays goes bad. We have a larger TV but that is not the point.

My 42-inch Vizio was 3 years old and did the same as 40+ sets did in all the complaints I read--the pop of death for the TV. When is a class action lawsuit going to start? I'm out $1200.00.

We purchased a Vizio 50'' plasma TV less than three years ago. Last night, the TV made a popping sound and now it no longer works. We bought directly from the company and our warranty was expired, so we are hard-pressed to find somebody to help us. Our first call to Vizio resulted in them having us call the repair techs they use. After repeated calls and several messages, we have yet to hear back from them. I began researching on the internet and found that tons of people have had the same problem with their plasma. I called Vizio back saying that we couldn't get a hold of their tech people and they sent us to another tech company they use.

We purchased a Vizio 42" LCD online through Dell in January 2008. Last month, I read an article in Orange Coast magazine about the owner of Vizio and his struggles with his life. I was really pleased with my Vizio and thought we made a good investment. Then, last month, the Vizio went dead! I finally unplugged and plugged it back in. All I got were vertical lines on the screen. Vizio was contacted and I was told I was out of my one-year warranty period and they would not do anything about it. We had the TV for 15 1/2 months. We then contacted Dell and they said they could not help us and we should call Vizio.

I exchanged a defective Vizio 42" plasma flat panel TV. The TV was purchased across town at another Wal-Mart. They could not exchange the TV (out of stock), and sent me to the Burgess Road store, which had the TV in stock. The TV's sales price had been reduced by $100.00, but they did not offer to pay me the difference. Had I simply returned the TV, I would have received the full price I paid, and then could have purchased the reduced price model across town.

My TV continues to randomly power off.

I purchased a Vizio LCD TV with model number L42hdtv10A 2/27/2007. Remote no longer will control the TV. I changed remotes; however, the TV is the culprit we believe. For about a month now, the remote would work for a few minutes then would not linger work. Sometimes, the TV goes off without touching anything. I have called Vizio to find our about repair, and no one will return my phone calls. Just found out that Vizio does not let most TV repair shops buy parts so they cannot repair my TV.

I bought this TV a little over 2 years ago from Costco which I think was a smart move since Costco extends the warranty period to 2 years for any TV or computer products they sell. This TV is marginal compare to my Panasonic Plasma, but I don't mind that since I paid less money for the Vizio. Just after the 2-year warranty period, a small straight horizontal line appeared on the screen and remained there until now. I contacted Vizio and they seemed very concerned about the problem. They said that although the warranty expired, they might be able to do something about it. They made me take pictures of the problem, take the TV off the wall to read all serial and info at the back, which after all this rigorous task, they promised to give me a call back asap. Wrong!

I bought Vizio TV from Costco. The remote was missing. I called Vizio with the problem. They told me not to return the TV as a remote would arrive here in a few days. I went ahead and wall mounted the unit. After 12 days, there was no remote. I called back and was told, "We haven't got the approval to send yet!" Costco shouldn't sell this made in China crap.

We purchased a Vizio Vx37L in Feb. 2007. We woke up this morning to a black screen. The TV will power on but there is no picture. We have sound but no picture. It will not respond to the remote buttons or the buttons on the side of the television. We pulled out our owner's manual and followed all of the technical support steps with no luck. We contacted Vizio who advised us pretty much it’s out of warranty. It's not our problem. We then began to research the web to find out that a lot of people appear to be having the same issues with their Vizios. It's called the pop of death. Has anyone found a fix to this problem? Is there something we can do as consumers? I am out of about $900 and this company doesn't appear to care.

I had a sound problem with my 22" Vizio. Customer service didn't believe me or respond, until I wrote a letter to the CEO William Wang. I had to pay the return postage and a refurbished unit was sent out. It has a white pixel always on. I returned a bad unit and received another one.

When watching the TV, it started to smoke and burn. I unplugged it and called customer service. I got, "Do you have the store receipt for warranty?" I said it had been lost and they told me to call the store. I called back to say the store could not help and they hung up on me. I tried to talk with other people at the company and got, "We need to know the date purchased." I think this is a problem with their unit and should be replaced.

I purchased a Vizio 37" HDTV 15 months ago. The TV died - no sound or picture. I spoke with Vizio service rep who said he's 99% sure it's the main board, which he said I could replace. I purchased the main board and replaced it - still no picture or sound. What hurts most is buying a so-called quality product in this bad economy that's really JUNK. I now have to buy another TV 15 months later. Rest assured I will never buy another VIZIO.

I purchased a Vizio TV. Six months later, it stopped working. It took a week for a tech to show up to tell me it couldn't be fixed. I called Vizio and they said they had to wait for the report from the tech; that took another week. Then they told me they would send me a refurbished TV that took two weeks to arrive. When the refurbished one arrived, it started turning itself off all the time. Now they tell me they will send me a new one but won't give me a one-year warranty on it and won't even give me the two months that I have lost on my original warranty. Lets' see how long it takes to get a new one if it really is new. Also the tech who came to fix the first TV told me that Vizio doesn't even make TVs. They buy junk from Samsung, LG and Philips, put it in a Vizio housing and call it a Vizio TV. He knows because he sees the stickers from the other companies inside the TVs he services.

I purchased a (new) Vizio 32" plasma TV at Walmart on 05/23/08. On 01/17/09, it would not power on. I called Vizio and after 6 days, they sent a repairman to my house and he worked on the TV. Less than 12 hours later, it went out again. I called Vizio back and they said I had to ship the TV back, wait for them to receive it and then they would ship a reconditioned TV back to me. All this could take up to three weeks.

I purchased a Vizio VS42L FHDTV 10A on 4/9/08. I had been saying nothing but good things about my Vizio experience, until now.

TV model L42HDTV10A serial number 10235010022, June 2006 - It started sparking at 4 am in the night, Jan. 23, 2009. The TV was connected to monster surge protector. Still the power supply inside the TV was sparking. My wife got up because of the noise of the sparks and saw lights emitting behind the TV (in dark). She woke me up and when we switched on the lights, we saw smoke coming out of TV and burning plastic/rubber smell.

We have gotten a Vizio 32 LCD TV in July of ‘08. As of Dec. ’08, we now have white light coming from the corners of the TV. I called Vizio and was told to buy a camera (because I did not have one on hand) and take a pic of the TV. I did send camera in, got pic back and could not really see the light all that well. I called Vizio and told the rep or tech the pic did not come out. I was told they would send a rep out but to call back in two days to make sure someone was coming.

I purchased my Vizio in Las Cruces, NM in Jan. '08, and was very pleased with the overall product. I have since moved to NC when the TV yet again worked very well. On the day the cable was installed, Jan 6, 09 it, continued to work very well. I was getting excited knowing that the playoffs were coming up. The same night as the cable install, an audible pop was heard. Okay, still under warranty. I called Vizio and felt very comfortable with the conversation with one exception, the person on the phone, not a tech, said he would order the parts and have a rep come to fix the TV. How does he know what is broke? He had not seen the TV but asked a few ridiculous questions. So I decided to do a little research. I did look up customer complaints and like many others was unaware of the complaints on this site.

We bought a 32" Vizio TV, and after a year, the screen starts turning green. I disconnected the power and reconnected, and for a minute or two, the problem went away, but it comes back. I have tried to contact Vizio, but no luck on getting any help from them. I checked the website for answers and even posted my answers on fix ya. My brother-in-law bought the same model about a month before me, and his TV started automatically shutting itself off. He just turns it back on. He makes jokes that it's his wife in Mexico checking up on him, but reality is, that his TV has started acting up, too. I believe the problem will escalate soon. My job has slowed down and I cannot afford to buy a new TV or pay for the repair. My loss will be about $800.00 and the time I will be out without a TV until I can afford a new one.

This is a legitimate complaint against Vizio. Vizio representatives has made numerous promises to the consumer public, and prospective buyers of their products; of a release date for the new VP505XVT1A 50 inch plasma television. Vizio has been promising release of this model for many months now, but has failed to deliver. Myself along with many others, call into Vizio, and are given a release date, and that times continues to come and then pass with no release. Vizio has failed to give the public a justifiable reason, or any reason at all for this continued delay. I know there is a very easy solution, and that is for me to spend my dollars with another manufacture, which I will now do. Vizio representatives cannot be honest about their product. I hope your agency can get some information out of this company, and make them aware that they are making a bad name for themselves. Thank You.

Purchased a TV a year ago. The TV's digital tuner DIED. Returned the TV for repair and was sent a refurbished TV. Within a month, the DIGITAL TUNER on that TV DIED.

I would like to bring to your attention the below stated unresolved issue and my deep level of frustration and outrage regarding the unacceptable performance by Vizio and Vizio's customer service department. I purchased on April 9th, 2008 a 22" VIZIO Flat Screen HDTV (VO22LHDTV10A) at Costco in Culver City, Store# 479. Initially I was very pleased with the product quality until the speaker system on the above mentioned unit failed to work after five months of operation. According to recommended procedure, I contacted Vizio's customer service department to report the technical failure and to obtain the needed information to return the unit for repair. Customer Service assigned case# ** and I was told that the repair will take 5 to 10 days to complete. The unit was send to Vizio on September 8th, 2008 via UPS and was delivered on September 9th, 2008, corresponding UPS Tracking # **.

I plan on calling the Better Business Bureau and further report this unprofessional company. I need to have someone to call me in order for this situation to be resolved. I welcome an attorney to call me and provide me his Bar number that I know I am talking with the law and not someone from the call center a one man office. This is unacceptable treatment from this company. I have been on the phone on hold for over 32 minutes, I guess this is their MO for us to get tired of holding and not be helped. Please call me

Vizio flatscreen TV won't turn on, have checked with web site Fixya, recommend a new Main board be installed. TV is 13 mos. old. Many more complaints about the same thing from other customers. These TV's should be recalled!

Ok here is my horror story.

Our Vizio 37 HDTV was one month passed its one yr warranty when it made a popping noise and went off. We called the customer serice center and were told we would be contacted in 24 to 48hrs for repair. About 10 calls to various numbers and 2 weeks later we finally received a call from a service rep asking if we had the parts that were shipped to us. He said he would have someone call us to set up the sevice time. Another day passed with no call from the sevice tech. It took 3 more calls before someone got back to us. Finally a service call was set up.

Vizio failed to honor their Warranty. I bought their flat screen plazma TV. on April 1 2006. The set comes with a remote control. The remote did not work.I can't set up componentsor operate the set. I Emailed them www.vizioce.com and did not get a reply. I phoned them at 714 668 0588, the number shown on their warranty and waited 35 minutes they never picked up the phone. I tried to register the product and the WEB site did not work. I sent out more emails, and finally got a response. Press harder on the remote from Mr. Freidland. I did and the set up button got stuck under the frame of the remote.