Sony TVs Reviews

For the size 32 inch I would have to say it's a great value. The features are just what is needed with no fancy set up problems. I feel I got exactly what I need and at a great price.

We have a Sony KDS-55A2000 and the screen has a distinct green hue. I checked on the Internet and there was a lawsuit against Sony resulting in them forced to recall the TVs for this very reason, i.e.: green hue. I contacted Sony customer service and was told it was no longer a recall. WHAT... when does a recall expire. Well, according to Sony it was posted on their website and it expired approximately two years ago. So, what am I supposed to do? Am I supposed to go to their website and check for recalls prior to a malfunction? I think this is all crap so they don't have to repair the problem. The more people that don't check prior, the less TVs they have to repair. It really baffles me that ConsumerAffairs will let Sony away with this. As far as I'm concerned a recall is a recall. Oh, and we are going to purchase a Samsung TV, no more Sony's. We had purchased Sony because it was supposed to be a good brand name.

Three weeks after purchasing a Sony Blue Ray DVD player the remote control quit working. I've been waiting for a replacement for over two months now as it is on backorder. Now the Sony remote for the TV has quit working! The TV can't even be turned on or off without a remote!! I called Sony and this too is on backorder. No more Sony products for me. I'll stick with LG or Samsung. And Best Buy is no help - said I should have bought their extended warranty. The products they sell don't even last three months!

I paid a Sony repair agent to come fix our 2 year old Sony Bravia TV. He said "No problem it's on the recall list". We called and set up appointment to get the replacement. When the repairman arrived he looked at the TV and said "Oh yeah, this one is not on the list sorry. Nothing we can do about the blue lines on the screen". Model # 3100 has the same motherboard as the 5100 - but they refuse to add it to the list because they don't want to replace all the broken TVs. Thanks Sony. I will also be returning the other three we have purchased under warranty and getting all our money back.

I have a Sony LED television model KDL60w630B (Serial #5001297) that I purchased on 10/19/2014 from a Best Buy retail store. On 11/10/2015 I noticed a green vertical line and a thicker black vertical line appearing on the screen. I contacted Sony support and explained that the TV was out of warranty by approximately 21 days and that I was having an issue. The agent encouraged me to take the set to an authorized Sony repair facility, which I did, for a diagnosis and then report back to Sony Customer Support. I paid a $50 fee to have the service facility diagnose the issue.

I purchased the 55 inch tv on 03/16/2014 for $2500. The tv stopped working on Oct 4th 2015, just a few weeks past the 18 month warranty. When I try to turn the tv on, the led indicator flashes red twice. Up until the tv stopped working, I really did enjoy it. However, after many phone calls, Sony refuses to even consider paying for any repairs. The most the troubleshooting article says is that it is an "internal Component". The biggest rub is that one of the last customer service individuals I spoke to said that if the tv was less than 90 days past warranty, Sony would still cover the the repairs, but not replace it... I just needed to provide my proof of purchase. (Her name was Lisa and she was the only remotely nice CSR I spoke to...)

We purchased a 70" Sony LCD television about 14 months ago from a business in Carrollton, Ga. While watching, it just went blank. The service tech said it is not repairable, but could not determine the specific problem. They no longer make this model. The frontline customer service reps at Sony can't help you. They have no authorization to do anything. They say someone will call you back in 24-48 hours. We wait several days and no return call. Finally, after 3 weeks Sony customers service told us they will give us a 50% rebate as soon as they had the TV in their possession. Sony said they will handle the shipping of the TV. It's been 2 months and nothing. Does anyone have any helpful suggestions.

We are starting to experience problems with our 7 year old Sony Bravia TV. The buttons at its side is not functioning sometimes. And the menu keeps appearing on the screen. And sometimes, we have to restart the TV before we could change the channels. We are now tempted to buy a new TV.

I had bought Sony Bravia 32" LCD TV (KLV:32CX350) in May 2013. Within 2 years 4 months from buying this TV, it started showing double screen with horizontal lines in the bottom of the TV. I called up Sony service center and I was told that screen panel needs to be replaced. The cost of replacement is Rs. 12000 which is more than the purchase price of the TV itself. Very disappointing experience with the Sony brand. Instead of getting my TV repaired I am now planning to buy LG or Samsung. Request everyone not to buy Sony products as their product quality has deteriorated immensely.

I purchased a 22' Sony Bravia LED from E-Bazaar, Raja Garden, New Delhi last year. But I didn't get it installed at that time. When I wanted to get it installed and called Sony India, they told me that they will provide the wall mount at the time of installation, which will be free of cost. They registered my complaint and gave me an ID no. **. They registered my complaint with ACE ELECTRONICS customer service centre and their no. is 011-45000123.

I have hesitated for several months to post my very bad luck with Sony's quality and customer support. This is from a 40-year loyal customer that has bought and sold 100's of Sony products. Very disappointed in Sony's quality and support which is terrible. Sony must have sold the company to someone who knows nothing about TVs or customer satisfaction, for the quality to drop so far below bad. I feel very disappointed and cheated from a company (Sony) that I have trusted for more than 40 years and thousands of dollars spent. I am very upset and extremely pissed off that (2) 70" TVs have stopped working because of bad display panels. Both TVs were purchased within 2 months of each other.

We bought a Sony Bravia TV through Best Buy. Every hour our program is interrupted by CRACKLE which we were told is a SONY streaming service. We have to reprogram through U-verse the program we were watching. I have tried to contact SONY how to remove this constant interruption, but without an answer.

All I can say is Sony's quality has declined significantly since the 80's and 90's. We thought Sony TVs were high quality, so we bought a $1800 Sony Bravia 46 inch about 3 years ago from the Sony Store. The unit worked and looked great for about 8 months. Afterwards the picture became 'white washed' and grainy looking, with tiny horizontal lines throughout. We called Sony help to ask the repair cost or for a refund or exchange. They were quite rude, and told us the panel burned out and that we would need to pay some 700 dollars to fix it. That's half the cost of a new TV. We refused the 'offer'. We cannot afford another TV after only 8 months. Buy a Samsung, or LG.

Our Sony TV 32 inch Bravia LED TV has become defective. It has some horizontal lines on the screen at the top and the image appears double. It was bought in 2012. The service center says the Full LED Panel has to be replaced costing Rs13000. We are shocked and don't know what to do. Very bad experience with Sony.

I bought a Sony bravia 32" LCD TV from QRS Calicut Kerala on August 2012. Its screen shows double image since last Sunday. Today a services person came home and after inspection he told me the display has to be replaced and it will cost around 12k rs. The display is failed within 3 years with very moderate use. I used it only one or two hours per day. And I have a stabilizer installed with TV and there is no voltage fluctuations in my house. Very much disappointed with the quality of the product. It is better to buy a Chinese TV or a micromax or intex TV. Sony is very very bad in quality. I am planning to buy a new laptop, won't buy a Sony product again.

I bought a KDL-55HX800, Serial No 8057181 Sony Bravia TV and within 4 years the tv panel had gone bad. The cost of replacing the same is $3000. This model is really very bad. The reliability and durability is very poor. I would not recommend this TV to anyone. I tried reaching out to SONY to find out if there was a recall on this model but am not able to find this information. How and from where can I know if there is a recall on this particular model.

I purchased a top of the line KDLXBR4 back in October 2007 and it lasted less than two years. I purchased a top of the line KDLXBR9 in October 2009, I also purchased the extended warranty (5 years) and the TV screen went out in October 2015, the TV didn't last 6 years. Sony customer service was non-existent, the only thing they could do was tell me to pay for a repair that would be guaranteed for 6 months.

Don't know the model but it's about 13 months old. It's the second one we've had in the last three years (the first one was taken out when lightning hit the house in 2012 and took out several appliances including the first Sony). After that, we got Vizio which we hated and at the same time, our neighbors had one which they also hated. Thirteen months ago lightning again hit and we lost the TV along with the microwave and the landline phone. Remembering how much we liked the first Sony, we got another one though unfortunately it's not a 44 inch like the first one (one was not available); it's not quite as nice (we'd rather have a larger screen) but we like it. The picture is excellent, good sound and we're happy.

Sony is a good brand but I would recommend Samsung or LG as they have a better reputation. Sony's quality is not what it once was. I had to have the motherboard replaced this tube model and the quality is not what it once was as they use rebuilt parts as opposed to new parts.

I have 2 Sony flat screens in my home and I'm very stupid when it comes to technology so things have to be simple for me to use. I find that with the Sony TVs (no smart tv as of yet). I did have a problem with pop-ups with one of the TVs after a couple of years owning it and we had to reset it back to "factory" in order to get rid of them. Following the instructions in the manual to remove them was of no use and didn't work when we constantly tried. Other than that I am very happy with my TV's.

Sony Bravia (Smart) TV 1080p. Great sound and picture, never had any problems. Easy set up. Easy to read and understand manual. Updates software automatically. Highly recommended.

It's an old behemoth but we love every 65 inches and will love it until the fateful day it does and we actually have to purchase a new, better one. Prices are high but for the main TV we will find a way to replace our massive relic.

Sony Bravia KDL-52EX700 (Rec room about 8 years old) was given to us by Sony in exchange for a 55 inch Sony that developed a terrible green tinge (and this was after the recall for this machine). This Sony works very well as well, integrates with a Sony Blu-Ray DVD for internet access and a DirecTV Genie DVR (and three other DVR). Color is excellent, sound is pretty good for tv speakers and gives us enough input ports for just about anything. You can never have too many ports of every kind! ;-) Sony KDL 46W4100 (my office) came with the house as did a Sharp Aquos LC-15b6U-SW and Panasonic CRT (Older model). Sony works great, easy to use. Only complaint is the Banner is not adjustable and stays around quite some time.

I had 2 55-inch and 1 60-inch Sony TVs. I would not recommend that anyone purchase any Sony TV as they are all, in my opinion, just waiting to fail. The light engines on the 55 inch were both defective and failed and somehow Sony was able to avoid a recall. They did have a website but you had to file a claim within a certain time but even though mine were registered I never was notified. The power supply on the 60 inch went next. Folks, Sony is trading on their past success and in my opinion is turning out nothing but junk.

I have had this television for six years. The picture is sharp and clear. It is capable of hooking up a VCR, surround sound home theater, and DVD player. It is viewable from anywhere in the room.

My SONY XBR850C has proven itself to be a marvelous addition to our entertainment needs. The swipe or talk remote is phenomenal. I love its simplicity and ease of use, especially nice is the Discovery button. This set opened a new window to pleasure in viewing.

My Sony has exceptional features, the picture is exceptional. We have had it for 8 years and it's still the best picture you could want. It's a Bravia.

I have had the Sony television for a few years now - still great picture and sound are perfect!!! Price was good when purchased. Has moved from family room to my husbands man cave.

Clear pictures, no difficulties whatsoever, sound quality could be better, but overall, a very good value for the money.

Long lasting reliable 70" Sony. One of the last rear projection 1080 TVs on the market. Looking at several larger flat screens for half the price. Happy with Sony however not committed to Sony... We'll see :-) Will certainly start there.

My HDTV is a Sony KDL-46S4100 46" 1080p BRAVIA LCD TV which I thoroughly enjoy... I have not had any problems with it. I highly recommend it.

Would have given our two Sony XBR flat tv's a 5-star rating if they had been just a bit less expensive. Otherwise, we have been quite pleased. I will add that I have had negative, maybe even bad, experience with Sony Customer Service but since the tv's have been good so far, I have not had to use the dreaded Sony CS for tv's, just portables.

I have a Sony Bravia KDL- 46HX820. The picture quality is fabulous, the sound quality is average. It is supposed to have Internet connectivity but that part is very poor. In order to access the Internet, you have to use the remote and it isn't like a keyboard, you have to push the button 3 times for one letter! Definitely not user friendly to access the Internet. Practically impossible to do a search. Also, the guide feature has quit working and Sony nor Rovi have been able to figure it out, so really poor customer. I think it would work better with a sound bar, as turned up all the way still isn't great for an action movie or if you have your air conditioner running.

I bought my 46 in Sony Bravia three years ago; since I spend more time online these days, it's a treat to sit down and have such a still beautiful picture to experience. Sony is known for high quality, and my TV certainly continued the tradition. Now all I need is a soundbar and I'm set!

We have had SONY TVs for many years and love their reliability and quality.

Sony Bravia 46 inch. It is several years old now but have had no problems with it at all. The HD stations are very good----especially ESPN, History channel, and a few more. Some stations that claim to be HD do not seem to be that great, but I think it is the channel more than it is the tv.

It's a 46" Sony Bravia, 240hz, 1080p. We've had the TV about 5 years, and not once had a problem with it. It has great picture, tons of HDMI inputs, it's a smart TV and that has been an awesome feature.

We have a 52-inch Sony Bravia. I have to commend Sony's customer service since we had found out about a recall from Sony describing a potential problem with our model four years after we had bought it, and when the problem did occur, they replaced our model with an upgraded brand new TV without questions, and gave us a new warranty for another 2 years. Aside from that, the TV has been wonderful and we enjoy the picture and sound quality tremendously, and ease of use. It works seamlessly with all of our other electronics, and hasn't caused us any issues or problems so far. We bought the original set in 2009, and had the second one delivered in 2013.

The picture is sharp, the sound quality is very good. I have owned this brand of television for 5 years and have not experienced any downtime or mechanical issues. The television offers several different modes for connecting other devices.

I have a Sony smart TV. It's a 40" TV and it's very lightweight and thin. I can access Netflix easily. Clear picture. It's used in my bedroom. This TV is two years old and I highly recommend it.

I have a large screen (50 inch) Sony. I love the size, it fits nicely in my living room. It is not overpowering. It is very easy to operate. The remote is user friendly. I would purchase this tv again.

Every one of our TV's are Sony. All flat screens. Best TV to buy at any time.

My Sony 4K TV has the most incredible picture I've ever seen! The first time I watched a 4K program, I spent two hours in front of my TV staring at the spectacular display!

Sony has made reliable products for many years. I have used audio equipment manufactured by Sony for decades. I find the quality very good & have had no major repair issues.

2003 era Sony, $5,000.00 orig cost, 31". It began to fail, a haze developed on the screen, unit seemed to overheat, cooling fan seemed to cut off moments after start-up... all this began in late 2014. Replaced last month for new el cheapo from Walmart for $230.00. Since no one fixes old high end electronics anymore. I can get a new one every year for 20 years at these prices.

I purchased a Sony 42" TV approximately 9-10 years ago. The TV has not given us any problems at all. The picture is sharp, clear and true to color.

I purchased SONY KDL-40EX520 in April 2011. TV worked fine until one day in Sept 2015, the screen started flashing with green light, as if some green color strobe light is flashing behind the screen. I talked to Sony customer care and they asked to do a factory reset, and I did but no fix. Then they registered a complaint no. **. A tech. visited to see the fault but incidentally tv worked fine during his visit.

I gave it a 4 for 2 reasons: it foreshortens people from some angles, which spoils some effects, and I dislike having to go where the remote sits to either change the volume or turn the set off. To keep the elegant, smooth look, they could have placed some controls on the back edges.

Sony Bravia KDL-55W950B TV is a smart TV. 3D, exceptional picture. We also use the HT-CT370 Sony Sound Bar - great value for the money.

Good picture, sound. Have moved it across the country twice and it is just fine (32" HD Bravia 26NL140).

My Sony is approximately 8 years old. At the time I bought it, it was the top of the line. It has the capability to go online as well as view 3D movies. I don't recommend the Sony models which everyone needs to wear special glasses to see the 3D.

Clear HD, excellent sound quality. Any problems we have, have been caused by the cable company.

All of the Sony TVs that I own have been great with no issues. If I had to critique the newer flat screen LCD/LED, it is the screen is a little choppy on action films.

In November 2014 my husband and I purchased our very first flat screen television! To top that off... it was a 60"!!! And we no longer had to watch a 32" television again!!! We were able to get a really good deal on it a week before Black Friday. And we felt since it was a Sony... it had to be a good television. We even purchased a 2 year extended warranty on it.

I have a SONY XBR55800B LED 4K. This is a TV for a low budget family. But the price doesn't reflect the quality. Smart TV, lot of app, full WEB browser. Image quality is superb, sound is great. So far this has been one of my best purchases on TV.

Picture quality is wonderful, no problems at all with this set. Sony KDL-60EX500. Would recommend this to friends and family.

I bought a Sony Smart TV less than six months ago. Its connection to the internet is constantly failing -- and it isn't the internet as it works on any other device. The TV will just decide that it doesn't want to be connected anymore and it takes forever -- sometimes days to get it to connect again. I expected a lot better from Sony. This never happens on the Samsung Smart TV. Sony has just gone downhill and should get out of the TV business.

Years later, I still haven't even gotten so much an apology. I stood by Sony for thirty plus years. Everything from the Walkman to the discman to playstations to 4 separate vaio laptops, one after another to my Sony stereos... even their attempt at the music and entertainment industry. Sony used to be like buying a Honda. You knew it was the best it could be at the best above normal price. Their tech support was free and extremely helpful, and the warranties unsurpassed. But right around the mid to late nineties, they began to change. Change to what I like to call the General Motor's program. That's where you think your britches are so big that you can crap where you stand and nobody will say you stink. That GM comparison is as true today with GM as ever before.

Sony 4K TV stopped working after one of their software updates. Been without a working tv for over a month now that was bought new less than 3 months ago. Sony customer service is by far the worst customer service in the world. Call and talk to someone in the Middle East and get told you have to wait 48 hours for a return call or email. Finally sent a "new" refurbished tv and its cracked. Now have to wait another 48 hours to hear from someone. Never again will I buy a Sony product of any kind.

I purchased not one but two Sony TVs last month. They both have Android software and have consistently locked-up, no picture, turn off without me powering them off, etc, etc. Best Buy gave me 14 days to return them after the purchase date. Of course I fought it past the 14 days and now I'm stuck with two crappy TVs. The picture is clear for now. The worst part of this is the owner's manual says to reset the TVs you have to unplug them (kinda like rebooting them). Each time I do this they don't store all of the login information for Hulu, Netflix and Amazon Prime so I have to type in all the login info again. NEVER buying TVs from Best Buy again. There's no way they haven't heard the complaints. And of course Sony is out for sure.

I purchase a 55 inch XBR Sony TV for 3000.00 in Jan 2013 and now I am getting horizontal line on my TV. I call up Sony and they said that my warranty was up after 1 yr and they couldn't help me. I said to them that I have been a Sony customer for 30 yrs and that was a lot of money for me and I find this very wrong on their end. They should fix a TV such last at least 10 to 20 yrs. I am very disappointed by their answer. I need some help with this.

My two year old Sony Bravia TV stopped working all of a sudden. The screen would shut down within a second when we switch on the television and their red light blinks at the bottom 6 times. Sony has specific error codes corresponding to the number of times the Red LED blinks. 6 blinks indicate backlight issue, bad main board, or bad power board or inverter boards. Nowhere does it mention that there is any problem with the panel and I'm getting clear display for a second before the TV switches off automatically. But the service center says that the panel needs to be changed and it costs 27K. I think the service center is a cheat. And very disappointed with Sony. You pay 80K for a TV and within two years it stops working and you have to pay extra 27K. Why would Sony make such unreliable products? Within two years if the TV stops working for no reason then definitely it was defective from the beginning.

I have a severe defect/problem with my Sony KDF-50WE655 HDTV that I purchased in 01/2005. I paid $2,400 for the TV and also purchase an extended warranty for 4 years. The blue dots and haze started 3+ years ago, and when I called Sony to tell them of the situation, they told me that I am out of luck and were ready to get me off the phone - no compassion whatsoever. I called more than one time hoping that someone would be willing to help me. I have spoken to some people (other customers) recently who have the same problem as I do and they told me that Sony remedied the issue for them to their satisfaction. There are now hundreds of blue dots all over the screen and blue haze. It is to the point that it is almost completely unwatchable, and it is getting worse.

Sony KDL 60EX645. I have only had the TV for 3 years and it all of sudden will not turn on. I have done all the troubleshooting and reset. I WILL NEVER BUY ANY SONY PRODUCT AGAIN!!!

I bought a Sony BRAVIA KDL32BX330 32-Inch 720p LCD HDTV after reading a lots of description and review about the product on the internet. I was given two years warranty at the time of purchase but it's just so painful that the television started fading from its screen few months after purchase and I have to start calling on to contact Sony regarding my complaint. The customer representative agent keep saying that there is nothing that can be done as the part for the product is not available, advising me to go and buy any other Sony products in any of store as the warranty can no longer be honour since no products for KDL32BX330.

The television Model KDL-60w610B was bought 11/28/14. The night of 7/20/15 it just turned off, lost all power. Will not turn back on. Called Sony the next day. Was told to email proof of purchase. I was never given an event # or ticket # so first email was just discarded. I called back figured this problem out. Finally got them the receipt. They set up an appointment with HD repair company 7/29/15. The company never showed up. Apparently they didn't get the parts. So since 7/29/15 we have been back and forth with Sony and HD REPAIR. Sony finally said they would just pay out on the TV.

Sony 70 inch 4k 3D TV - Very dissatisfied after spending all that money. Purchased TV on August 1, 2015 from Best Buy and TV does not work. After 8 phone calls repairs still not done as promised by the email from Sony scheduling a repair on 8/7/2015. Serious lack of communication between Sony and HD Repair.

About two years ago, I got a discount offer for a KDL-50EX645 from Sony Support to replace my Sony KDS-60A2010 (which broke down in 3 years). This KDL-50EX645 now has gotten the famous 6 blinks and died in less than 2 years!!! Sony Support again claims the TV set is out of warranty and offers me a discount to buy another Sony TV set. I've already spent over $2000 on Sony TV's in 5 years. Should I spend more money on Sony TV's???

I called to report a defective tv. 1st call - went through a trouble shooting episode. Did not fix the problem that the screen freezes up momentarily at random intervals. At 2nd call - went through another trouble shooting exercise. It did not fix the problem. Customer service said that I would get another call in 24 hours. Surprise, surprise! No call back. 3rd call - They wanted to troubleshoot again! I refused, asked for a service repairman to come out - refused! Said that I would get a call back! I had always thought that Sony was a reputable company - not anymore!

I have purchased my television through Sony website on Oct. 2011. I have also purchased an extended warranty for 5 years through them as well. Now my tv needs repair. The Sony representative told me that the extended warranty is from another company called Service Net. When I called that company they send their service provider to pick up my tv. It's been 2 weeks now and still no answer what is going happen to my tv if they will replace it or fix it. I paid almost $500 for this extended warranty and what it does is gives me a headache every time I call them. They always said to wait that they will have an answer in a few days. There's got to be some kind of govt agencies that can help consumers with this kind of issues.

I bought a Sony tv 6 months now but one side of the tv is showing a dark colour. At first I thought it was a tcon board but I ordered for a new one from Dubai and it was replaced but still the problem persisted. Now am confused. Could anyone help me out please?

I purchased Sony led on date 5/2015. Tv model is KLV22P402C. Within one month display became like a spotted. After informing to customer care they changed after one month. After changing within three days display color became like smokey. Lot of thanks for problem. Because next time I will not going to buy Sony led. I am requesting to Sony please take care about it.

I have been in contact with them via phone and email for the past two weeks trying to resolve a problem with my Sony Bravia Television. After speaking to at least three different people they requested a copy of the sales receipt, a picture of the model number tag and pictures of the TV screen. I sent these the same day. When I called back they said they never received the pictures. I told them I had a notification that they were received. They told me I would hear back within 24 hours, didn't happen. I called again and started the same waltz routine about the entire matter. I was assured I would hear from them within 24 hours. I told them I would call the next day if I wasn't contacted.

Purchased 46 LED Sony Bravia 500 and just after expiry of warranty, the TV occurs vertical lines. I took TV to service center, they commented that the repair cost will be equal to new TV. Same problem with my brother, which also become defective as vertical lines appeared on left side of screen. I searched Sony support center, they define that with reboot procedure, vertical lines will clear, which shows that this defect is well-known to the Sony but they are not taking any responsibility. I approached so many forum but no response. Sony is assembling their TV in Pakistan by some other brand. Is there any solution of this defect? Or how I can approach to Sony authorities. Pls. let me know how can I fix the defect.

KDL-40BX450 hdtv - This device is no more than 2 years old and is at our vacation home so has had very little use. A day ago it powered itself up and emitted a high pitched loud noise. I turned it off and then back on and got the exact same noise several times. Thinking that I may have an easily remedied and common problem - not trying to even raise a warranty issue - I went to Sony's service site. I started a chat with an operator who identified himself as Patrick (**) and after the intro and his request I hold until he reviewed my issue. After that the system "froze" - that is it would not even accept a question of "are you still there".

I bought a SONY TV about 2+ years ago. The TV model was KDL-40BX420. I did not buy any warranty since it is a great brand. I trusted that would last at least 5 years. After using about 2 years, the TV started showing strips that increased to the half of the TV screen within a short time. At the beginning, I did not think it was the TV problem. I tried to check out myself. Then, I called Cablevision. They checked and stated that was nothing related with Cablevision. I then followed the eSupport.SONY.com to troubleshooting. Nothing was resolved. Finally, I had to call SONY support. I spoke with Selene (female rep) at 888-222-7669, x5, x1, x1 on 7/9/2015 at 10:35 am. She was very unprofessional and before we could complete the conversation, she hanged up the phone. I was surprised that SONY has such rep.

I purchased a 32 inch led TV from Croma superstore, Chennai in October 2012. Imported from Malaysia. The TV developed defects in led panel last month despite following all operational standards. All parts inside the outer cover are made in China. Poor quality - keep away.

Sony XBR-43X830C 4K Ultra HD TV - Sony advertise this TV has DirecTV ready. I purchased this TV for this main reason. When DirecTV came and tried setting it up, problems occurred. I called Sony and they indicated that the RVU, which communicates with DirecTV is not functioning until the software is updated. To date I cannot use my TV to watch DirecTV. Sony is falsely advertising this TV because it does not work with DirecTV. This TV should have been properly tested prior to selling to consumers. Sony should be charged for falsely advertising a product, which does not work as advertised.

Sony KDL 40hx850 panel damaged. Purchased the a/m model in the year 2013. Now the screen shows two crisscrossing dotted colored lines. Sony technician has verified that the display panel is damaged and a replacement will cost at least 460 us dollars. Feels utterly disappointed after spending approx 1260 us dollars for this tv and it is less than 3 yrs old. Aware of similar complaints. Request my fellow folks to think twice before investing your precious money where technology is not fool proof. Thanks.

MY SONY PROBLEMS. I purchased the above equipment on 1/17/2015. It was installed professionally by Komputer Plus on 1/28/2015. (Job **). On 6/11/2015 while watching the TV, the video and sound disappeared to be replaced by No Signal on HDMI port 1. I called AT&T who sent a technician to check that the cable service and box were functioning and he found no problem with the cable service. He said that the problem was with the AV receiver. He hooked the HDMI cable directly from the cable box to the TV HDMI 2 port and there is now Video and sound. I have reset both the AV receiver and the TV.

I had purchased Sony LED Television; model KDL-32EX650, Sr No 3260255 dated 06th June 2012 from Vijay Sales, Thane Mumbai. As Sony is the leading well-known reputed brand name in electronics market. We buy Sony products because Sony is the name of trust, quality & service. And in the same way I have trusted Sony for its high quality products and customer satisfaction oriented approach.

Sony Bravia EX52 46" - Purchased TV from Singer Rajagiriya branch 2 years ago. Soon after the warranty period expired. Horizontal lines appeared on the screen. Took to Sony agents in Sri Lanka Siedles. Staff not helpful. Said no warranty on picture tube.

I purchased this TV in month of march 2015 for about Rs. 150K+ in Bangalore. Here are some pros and cons I see.

I have experienced faulty TV screen in the above-mentioned model of Sony, moreover same issue has been experienced by my cousin, looking to which I bought same model TV. We demand free replacement of TV or minimum free replacement of spares required.

I purchased a Sony model RF985RK television headset from Best Buy on Dec 11, 2014 which quit working in early May 2015. I contacted Best Buy who told me that since the unit was more than 90 days old and I hadn't purchased an additional "Geek Squad" warranty, I would have to deal directly with Sony to get the item fixed. I called Sony customer service who told me that if I sent back the unit with the order number, my home address, and bill of sale (BOS), that they would send me a replacement unit for a cost of $35 for the "labor" involved. Although I thought the $35 charge was absurd, I agreed and packed the unit in its original box, taped the required information including the BOS onto the box, placed everything in a FedEx box, and shipped it off.

To my disappointment I purchased the Sony 60 television in November 2014 on with the expectation that Sony who I have purchased many other products through the years on to be of good value and was ethical. Not so with this purchase. Within four months after I purchased our Sony 60 TV set set up since we purchased it and not moved the TV since then, my family and I noticed that several vertical colored lines appeared on the screen. Hoping it was just a glitch and would go away we waited and within the next couple of weeks about three more vertical red, green, yellow lines across the screen impacting our field of vision.

Today I arrived at home and turn on my TV. Screen had vertically from top to bottom a section blurry, about few inches long. I looked online for solutions, and start learning how unreliable are Sony TVs. Called their Customer Service, and found out nothing will be done, unless I expend money to fix. They remind me that only 1 year is my warranty. When I was purchasing my TV for more than couple thousand dollars at Best Buy, I was offered the store insurance for 2 years, covering any TV repairs with few limitations, and would cost a couple hundreds. I refused, since I trusted the brand I was buying, SONY, and paying high for such... Look what happened.

Would like to share my Experience with Sony. Back in October 2013 I bought a 70 inch Sony KDL-70R550A Led Lcd. During Easter this year I switched on the tv to be greeted by a dark blue screen. I still had Audio, but could not get a Menu or anything. I rang Sony, and they said to send an email of my receipt. I bought the tv from Harvey Norman in Wangaratta. Having not heard anything for 2 days I rang Sony again and they told me to contact SSS Electronics who are the Company that fixes Sony Products that are in Warranty & not in Warranty. My tv isn't because it was a 12 month Warranty. I rang SSS and they asked me if I had the box the tv came in and I said I didn't. They said they would send one as their office is 600 km from me.

Purchased Sony 32-inch KDL-32EX650 full HD on 28/10/12 from top in town Varanasi showroom, but after 30 months its screen having problem with horizontal line and blurred picture. On repeated complain Sony tech visited and informed that the panel needs to be replaced as problem with it after inspecting. We purchased this LED thinking that we are buying best, but it does not met the expectation whereas my 15 years first old tv of BPL is still in running condition without any repair. It's my request to everyone planning to buy LED, go for Samsung, LG... It will be wastage of hard-earned money if you buy Sony. Believe it because Sony LED have manufacturing defect in panel and this problem will come anytime after warranty period is over.

I bought this Sony Bravia 55' 4K UHD TV just before Christmas in 2014. When I turn it on and connect to cable TV, it took a few seconds to hear the audio, but more than a minute to see the picture. After a month, it took about five minutes to see the picture. Then contact the retailer which told me to contact Sony service center. They told me how to troubleshoot the problem by resetting the TV to factory settings. After reset the TV to factory settings, in the first a couple of days, it took about more than a minute to see the picture. Then it started getting worse - after a week, it would take more than five minutes to see the picture. Sometimes, it takes about ten minutes to see the picture. Then I contacted Sony again, they told me to upgrade the software. I followed the instruction and upgraded TVs software. After that, it repeated what happened after I reset to factory settings. This process took about a month.

Purchase Sony LED ex450 from Hyperstar two year back. Occurs vertical lines on the screen. I am very disappointed as I spend handsome amount comparing with market available sets. Now very much confused. How will solve my problem? My TV warranty was just a year. On which forum I should contact? I wrote to Sony customer center but no response.

My Sony Bravia TV has vertical lines on screen. I researched the problem and contacted Sony and they stated it would cost more than a new TV to fix and the board that was most likely the problem was no longer available. The TV is over 4 years old and Sony only offered me a 15% discount on new TV. I felt that since they would not support the part they should do a better compensation. I have been a long time Sony customer but after this I will no longer buy another Sony product and it seems the company is no longer interested in quality only profit. I do not recommend buying any Sony flat screen TV's.

Sony Bravia KLV-32R402A - I just came across a nice Bravia ad on internet. I truly wish they made equally good products too... the first Sony product I used was a Walkman, it lasted many years, but Sony is no more a reliable brand... right now I am sitting in front my Bravia TV, which is just 15 months old and wants me to spend a hefty amount of Rs 15000, while the same new set is available for Rs 26000.

It is very disappointing to write this mail regarding complaint in 32" LED TV (Model No KLV-32R402) purchased from Sales India Private Limited on 03/11/2013 with invoice no 65179. I was very excited at the time of purchasing my first LED TV that too on the biggest festival day of India i.e. Diwali, therefore I go for SONY only considering brand image and maintenance free entertainment for my family. It is very sad that within one year under warranty period I found problem in picture and suddenly it stopped and dark.

I used to look at Sony as one of the premier companies. I purchased sony over other brands just because of name and quality that that they provided to their customers. Their customer service on the other hand has changed my entire prospective about the company as a whole. I can honestly say that I would not wish this level of customer service on anyone and this is by far the absolute worst that I have ever experienced in my life. I purchased a 65" 4k Sony TV as well as a 70 inch Sony TV when I purchased my home. This was my first home so I was very excited and in the day that I closed I went to Brandsmart to purchase a few items including these two Sony products. Everything was delivered right to my home because these were large items and I do not own a truck.

TV quit working since April 2nd. Called Sony and they told me unplug the power, wait 24 hrs and try if the TV come up. Next day another 45 min on phone and on hold. I’m told we would be contacted within 24/48 hours. Called back after 2 days and I’m told again they are waiting proof of purchase to be emailed (I’m never told to do so in first call when they open the Ticket) and I have to wait another 24/48 hours. Today April 8th called again and I’m told I have to wait another 24/48 hours again and when I asked to speak to supervisor I’m told the supervisor can not take calls.

I purchased a Sony 50" TV R450A on 12/28/2013. On 12/30/2014 I noticed lines at the bottom 5" of the TV. I packed up the TV and took it into Sears in Hawaii where I purchased it. The SM didn't even come out to speak to me, but relayed through a sales associate that I would have to go through Sony. He also said TVs just don't last long nowadays. I replied "It's a SONY and it's only 1 year old!" I bought SONY because the reputation is they are top of the line with a quality product. Never again! I want a refund from Sony OR an apology for a poor quality product. TVs are not supposed to be defective after 1 year. Warranty or not. I've had cheaper TVs for 10 years +. So disappointed. I will tell everyone I know that the reputation of SONY is a urban legend. No more!

This is to inform all users who are planning to buy product from Sony. This is my sincere request not to buy Sony product. I had purchased Sony LED TV KDL 40EX520 by paying 59,000 but now its panel is not working. Service person inspected and told that its PANEL needs to be replaced and its cost is around 21500. When I emailed sony regarding this issue they called me and said electronic items can not be guaranteed and it can fail any time. So my question is what is point in getting products from Branded company like Sony if they say they cannot guarantee electronic items.

SONY BRAVIA ULTRA HD 4K MODEL XBR-65X850B - THE WORST TV WE'VE EVER HAD - SONY CUSTOMER SERVICE SUCKS. The first month of TV was beautiful (After Christmas 2014); perfect picture and audio. A month later, the TV picture was showing parallel lines across the TV with good audio. We made the 1st phone call to them and they gave us a case number. After that, we've made another 7 phone calls to customer service, send pictures to them, and yet they haven't been able to resolve this issue. It's been 2 months since we started our case and we are still waiting. We are so upset with Sony customer service as they don't want to give us a solution. Please help.

Tv tried to catch fire and sony will do nothing at all about it. Could had killed us all in the house. They talking about the 40 in catching fire but this kdl-55ex723 did too but sony will do nothing at all about it at all. I am wondering those one have to burn down a house and someone get hurt before they will recall them. Tv was give to me for my birthday. The flex cables heated up and burned the two to the screen and the two coming from the con board to the screen. There is 4 flex cables and the two on the left side burned. The where it looks like it will play on the right hand side only - make someone think the screen is broken when it is not. The flex cable wire is too small to see in a pic.

So my 1900 dollar 70-inch LED Sony TV decided to stop working, on a Saturday before my warranty expired (22 March 2014). Amazon was very helpful - even calling Sony for me. However they did not reopen until Monday. Or that is when I could get a hold of someone. I called on March 23rd, explaining the issue. 5 blinking lights of Doom. At first I was told to go to the esupport and chat with customer representative. Then the chat support said call the same number I just dialed. These reindeer games went on for a few hours. Guess I should have given up Which is what they wanted from the get go. Sometimes with Russian roulette (Sony support) you get lucky and the offshore staff takes a break from water bong or huffing glue. Once support decides you aren't going away they will create a reference number so you don't have to re-explain everything 37 times.

We have purchased one LED 32" Sony Bravia (Model No. -- KLV-32R402A, Serial No. -- 5428053) on December 2013 from Reliance Digital, R City Mall, Ghatkopar, Mumbai. Since December onward we started facing problem (Pen Drive Slot not working). Whenever we use to insert Pen Drive the TV automatically gets switch off & after 2nd & 3rd month big issues came into existence. We have done call locking with Service Team Sony frequently & the Service Engineer twice replaced BAA Board, Mother Panel & recently adapter has been in lieu of change & still it's not been changed.

I explored lot of tvs in the market and even bought 1 and returned since I wanted all the features on my TV. When I saw that Sony KDL70R550A has all the features such as Internet explorer and Skype APP. Internet Explorer does not work since this TV does not support Flash Player. This was my first disappointment since I could not watch online movies now. To add to this, according to the AD, it displays SKYPE clearly as the feature. I went ahead and bought a camera compatible with Sony. It did not work, so I googled it and came to know that this TV does not have SKYPE. This is very bad since a company like SONY should not display items that does not support it.

I purchased a 32 inch Sony Bravia LED TV (Model No. KDL-32EX520) in April 2012. The screen showing some problems in September 2013, I registered a complaint with Sony India and an engineer from Jaypee Electronics, **, an authorized service agents of Sony India, attended the complaint. He informed that the panel would need to be replaced, and since the TV was out of warranty, but he also informed that for panel the warranty period is more than one year.

My Sony bravia kdl40w5100 died recently. I bought this in 2009 for $1100. Piece of junk worked only for 5 years. I would never buy Sony brands any more. It blinks 14 times in standby mode, no online help, user manual reference to these error codes from Sony. Called e-support several times to know what that 14 times blinking means! All they know is, "Reboot, unplug, and plug after 60 sec." What a joke and shame on you Sony.

I purchased a 42 inch Sony Bravia LED TV (Model No. KLV-42EX410 IN5 bearing Serial No 2073032) in May 2012. The screen initially developed several vertical red lines and in December 2014, it went totally blank. I registered a complaint with Sony India (Job: **) and an engineer from Aar Vee Info Service, authorized sales and service agents of Sony India, attended the complaint. He informed that the panel would need to be replaced, and since the TV was out of warranty, I would have to pay Rs. 21,500 for a new panel. I agreed to pay the said amount and was asked to make an advance payment of Rs. 10,000 which I did. After repeated follow up with Aar Vee and Sony, I was informed that the panel is unavailable as Sony has discontinued the 42 panel. I was offered a 25% discount on the MRP of any new Sony TV. The advance amount was refunded.

My close to 3-yr old 32 inch Sony LED TV panel is dead and I'm being informed by Reliance Digital (from whom I purchased the TV) that the LED panel, according to Sony India, is not repairable. Had I seen the reviews of the Sony Panel on this site earlier, I would have never bought a LED TV from Sony. I'm going to keep off from Sony for all my future TV and other electronic purchases. If we all stop buying their inferior products made available here, we can pack them off from India.

Like so many others, I spent $2,500 on this Sony Bravia KDL-W4100 in August, 2008 at the now defunct Circuit City. In October, 2011, a green horizontal line appeared running top to bottom on the screen - about 4 inches in from the right edge. I contacted Sony and paid to have an authorized repair person come out. He diagnosed the issue as a bad board and screen with a replacement cost of $3,132.00. Sony offered to sell me another model TV for $900. I wrote many letters and emails and talked to many Sony reps but they would do no more for me. Now, in February, 2015, the green line that used to fade out after a while, is constantly on screen.

The TV arrived on time and with great delivery service, however, the 3D did not work. After multiple phone calls and approx. 4.5 hrs of my time Sony determined the problem was the battery in the 3D glasses. I tried to tell them that on the first call but they would not pay for the costs of returning the glasses. Finally they agreed to take the battery back and they agreed to send me a new battery after they received my defective battery. Think about it, all this over a $.50 cent battery on ebay. It is very hard to believe that a customer service department could be this bad but they are.

$2200 for the TV. $365 for 3 more 3-D glasses, $159 for 5 year warranty = over $2700 NOT INCLUDING TAX. The tv lasted 4.3 years. So why not return it?? The TV was purchased from Sam's (Walmart as everyone knows) 4.3 years ago. I stopped shopping at Walmart/Sam's 8 years ago. The only reason I graced the doors of the horrible corporation was because my TV was shot. We have an advanced networking / gaming setup with 6 PS3s & 7 monitors in our game themed den. Yes we're geeks. NO there will never be a PS4 purchased. Microsoft FTW.

I have a fancy pants "SMART" TV -- NSX32GT1 -- that was purchased as a gift for my husband three years ago. This TV hangs in our bedroom and rarely gets used, yet recently it would not power on. I noticed that the indicator lights were blinking. I did some research and ended up calling Sony Service to find a place to take it in (I could not imagine throwing this TV out since I paid over $500 for it).

SONY LCD DIGITAL COLOR TV, MODEL -KDL -32EX420/ SR. NO -2028951. This tv was bought from sri lanka at air port duty free shop on 19th May 2013. Now display appears with many lines and shadow pictures. Since the warranty one year over. Contacted with many places, everyone says complete display panel change is required costing 30-35000 sri lanka rupees with 3 months guarantee only. While the new tv cost is to add another 10,000 rs. Very much disappointed, such branded tv. I have lost a faith.

I was trying to use a very cheap RCA remote on my Sony KDL-55W802A TV purchased July 2012. The remote would function only partially, so I tried some different keys thinking I could get it to work. However, somehow I ended up damaging the software of the TV. Currently the TV turns on and has one station, but the physical keys and SONY remote do not work. The status light in front of the TV flashes green (not red). It also has indications that it receives signals from my remote, by flashing quick white lights whenever I press buttons on the remote. Resetting the TV to factory settings does not work.

Within 14 months of paying top-dollar for a Sony Bravia 55" TV, the screen developed a thin, double vertical line several inches to the left of center. I've had 5 other High Def TVs and none of them, Vizio, Samsung, etc. has ever given me a problem. Only the Sony - which I paid double for as compared to a Vizio - has malfunctioned after so short a time period. I bought it at Sam's Club in November of 2013. I love everything about the set and was thrilled with it until it crapped out after such a short time period. As a 65-year old baby boomer, Sony was always the TV we strove for. It was considered the best. I'll never buy anything Sony again. Naturally, Sony doesn't give a tinker's dam because I'm not in the demographic that's important to them. I'm very disappointed and pis*ed off. Thanks for screwing me Sony!

Bought this tv KDL-40S4100 in 2009. Last year it began showing colored vertical lines on the left side of the screen. Called sony and they ran through all kinds of diagnostics to try and find the problem. And after almost an hour they told me where i can take it to an authorized repairman. Product only had a 1 year warranty. Well I set the settings to cool temp and the problem went away till last week. Now the screen is not viewable. I will never buy another Sony product since they won't stand behind a known problem. 4 years for a $1000 dollar tv. I googled this model and found that I am not alone, seems to be a common problem with Sony TV's. Since I am unemployed and can't find work till spring time, it's going to be a long winter. This was my only source of entertainment. I guess the bright side is I won't be feeding the cable pig anymore. I don't have a receipt. Not that it matters with Sony. TV out of warranty. If anybody has a fix, please let me know.

In early December I bought a refurbished Sony KDL-50W800B TV from Sony Outlet store online. The website listed a 12 MONTH warranty for the product. Upon receiving the TV a week or so later I was going through the paperwork and noticed the enclosed "90 Day Warranty". Called customer support and was basically called a liar as, by the time I had called, there were no more refurbished TV's of this model for sale on the website, and support informed me that "all" refurbished items carry a 90 day warranty maximum. After checking back on the Sony outlet store website today, I finally see the same model tv listed TODAY (refurbished) CLEARLY listing a 12 MONTH Warranty!!!

I bought Sony KDL46HX720 from Belgium 2 and a half years back with 2 years warranty and brought it to my home in India. Exactly after the warranty period got over, my TV started showing black horizontal lines across the screen. When I called Sony India they sent me a technician who said the LED is spoilt and the cost of changing it would almost be as much as the cost of a new TV. Firstly, why would the LED fail in just 2 years' time? And secondly, why is it so expensive to get it repaired? I have read a lot of other reviews and come to a conclusion that SONY is just trying to take unfair advantage of their customers' brand loyalty by selling products with very short life span. I will never buy a SONY product again even though I was the biggest supporter of SONY products till now. I have 3 Sony TVs, a Sony Camera, a PS2, a PS3 and a PSP. But I guess these would be my last purchases from SONY.

I purchased Sony bravia - 40R452A LED TV from Saudi Arabia on 2013 December. Then I send it to Sri Lanka where my Parents live. They used it around 13 months and suddenly The TV was not working... Then they take it to the Sony service center in Borella Colombo. After 2 weeks of waiting they said TV panel and power supply card is burnt, it was working very well.. even they remove the plugs from the sockets during thunder season. So finally they advise us to not repair the TV as it will cost more than 50,000 Sri Lankan rupees... Why sony? Why? How come the entire panel burnt if they have inbuilt circuit protection etc.? Why you cheating people like this, SONY? This happened as soon as the warranty ends.. I WILL NEVER EVER BUY A SONY PRODUCT OR RECOMMEND IT TO ANOTHER...

I purchased a 50-inch Sony TV last year that began to black out in October of this year. I've tried getting the issue resolved since October 16th. I've only gotten a constant run around and request to send the same pictures of the malfunctioned TV. I finally called again on Dec 28th and spoke to a representative that transferred me to someone in the general consumer department who was rude and very hard to understand. He was nasty, which caused a reaction from me. He asked for my credit card information, in which I refused to provide, which led to more of a negative exchange of words where he hung up on me. (Carlos) should be fired! At the end of the day, we still have no resolution of the issue! I chose a Sony product because I thought I would be getting a good product... That was not the case and the customer service is even worst!

As a loyal Sony customer I bought my latest Sony KDL-70 W850B a supposedly smart TV this month. Unfortunately it's just a YouTube TV and no other preloaded apps work, not even the Sony app or Opera or TED actually nothing. I am not complaining that it doesn't support Adobe but its own preloaded apps should work. The authorized dealer conveniently avoids responsibility by informing me that in Saudi Arabia other apps don't work due to timezone problems. The same apps work here for Samsung and LG. I have contacted Sony Middle East about a week back but no action till now. Sony please tell why should I trust Sony again.

I believed in Sony brand product and bought the TV from Reliance digital store. Sony brand has ditched me but the store where I bought in has taken up this case and see that the display panel is replaced. So I realized now that its not just the product brand we need to see but store where we are buying the product. this matters a lot since reliance believed in customer satisfaction even after the sale is done.

I bought 2 identical 24" Sony tvs, both were model number KLV-24EX430 in December 2012. [@ Ksh. 25,000 or $278] Both were used for approx. 5 hours daily. One of the tvs was being used for display [switched on] before buying. It was ON the whole day for an unknown period. I did not mind since I trusted Sony products would last a long time.

We purchased a Sony Bravia 46" tv in 2008. In 2010, we experienced a black wavy picture on the left side every time we turned it on. It took about 30 minutes to clear up. Called Sony on numerous occasions to no avail. Told me they would do nothing since the tv is out of warranty. Offered to sell me a refurbished one for around $500. I spent $1350.00 on the tv and am certainly not going to pay them another dime! I was told it is probably a bad board that would cost in excess of $500 to repair. My husband is going to attempt to repair it by taking the front off and fixing the connections. Will NEVER ever buy another Sony product again. Have bought Vizio and Samsung TVs since. Love the quality of both.

I purchased Sony Bravia LCD KLV 46 EX 400 for INR 80000 (USD 1000) and Home Theater DLV - DZ 610 for INR 24000 (USD 300) in Sept 2010 in Calcutta, INDIA. I also purchased another LCD Sony TV KLV 32 NX 500 in 2011. In March 2013 (just 2.5 years) the display of KLV 46 started turning green. On contacting Sony India's helpline, they sent an 'Engineer' (they insist on calling their technicians Engineers) who said that the set needed to be taken to their service center for further diagnosis. And of course they charged me "inspection charges". They offered to take the set to Service Center themselves if I paid the "transportation charges". Thinking that it was a minor problem, I allowed them to take the set away. Then they called me up saying that the "Panel" needed to be changed and it would cost me around INR 8000. So far so good, the set was returned and it worked. Just after 12 months the repaired set and the other set both started showing the same problem. This time as before the authorized service center wanted to replace the "panels" of both the TVs each costing INR 8000. I put my foot down.

Sony Bravia z 46inch - Paid 1,700 for TV, soon as warranty is up screen issues start. Get major orange flare up on screen, looks like screen is burning up with intense orange color and is extremely bright all over screen. Lasts for multiple minutes. Sony does nothing about the issue beside wanting to charge a ton of money to find out the problem and charge you more to fix it than a TV would cost now. Next TV I buy will be a Sharp. Have purchased many Sony products over the years, will never trust any of their products because they don't stand behind them.

I bought this Sony KDL-46EX400 from Best Buy in Montclair Plaza, Los Angeles three years ago. Two weeks ago the set started acting up. After about 15 minutes of operation, the colors will get messed up and eventually the display will become very dark. When I turn the set on, the green light goes on but no picture. In an hour it will work for a little bit and then go through the same cycle. I contacted 3 repair centers and they all said, "The video panel is bad. Not worth fixing. Trash it." I wish there will be a class action against Sony corporation for selling defective products. Personally, I will trash SONY from now on and inform all my friends about this. I hope the company will go to the dustbin of history where they belong.

I bought this TV 4 years back and it stopped working a month back. The technician after inspection declared that the product cannot be fixed as the panel is damaged. According to him Sony had problems with this series of product, and they have short supply of spares for it, so Sony offers a substitute TV at the cost of panel. After this there was no response from them. Later, after multiple calls and emails they came back again. Since I don't have the original bill or warranty docs they denied me the replacement offer. The TV was out of the warranty period and I did not have the bills. They offered me a discount on new TV and tried to close the complaint. I shall never buy another Sony product nor recommend it to anyone. They sell product that are meant only to last in the warranty period.

I purchased my Sony KDL-55HX850. It was a great TV for 2 years and that's all it wanted to work. It started turning off and on by itself. I called Sony because I had an extended warranty and they sent the same model refurbished. After a month the TV simply turned itself off 2 days after doing an update. Sony support has very kind people. However if you have any request I was told to email SonySupportUSA@am.sony.com and got no responses from 10 emails. The reps also can't make any decisions and will not let you speak to a supervisor. I do like Sony products and accessories and have been a great loyal customer to Sony for over 30 years. I finally did get the help I needed.

My Sony LED TV is 3 years old and there are vertical lines across the screen and on checking with the customer care they said I need to replace the panel which is 28k. I had hardly used this TV and seems to be no worth to change the panel as they again give me 1 year warranty. I don't have trust on this product. I request all the blog users to share your email address and phone numbers so that we can raise this issue altogether to the customer care/consumer court/advocate notice. I request everyone to mention the issue clearly (for example: panel issue with the model number). Thanks.

I had given complaint regarding my tv having image problem (Service id number **). Today I got a call from Sony service center and telling me to change the Panel (LCD Display) which is found fault by paying Rs 20000 because of out of Warranty. I had purchase this tv just 2.4 years back paying Rs 40000 and once after few hours of usage the Display is now having problem. I am totally upset and frustrated hearing this words from Sony service. I am using more than 10 products from Sony currently and I had a great trust on your products. I am not in a condition to pay you Rs 20000 for the panel because of the faulty LCD panel from Sony. There should be some panel life for any LCD and it can't be changed every often. I am going to take a serious step in Consumer Court and I will take the help of Social media and Press about this faulty Panel.

We purchased the SONY Bravia KD46Z4100 on 12/24/2008 from Sears. In August of 2014, the picture became white, like a negative image. The set is in our finished basement and isn't even used daily. This was an expensive television and we purchased based on the outstanding reputation of the SONY name. We are very disappointed that a television manufactured by a brand like SONY would last less than 6 years. I've read many people have experienced the same issue and that it's related to a part called the T-con board. If anyone has been able to repair theirs be replacing this part, please let me know.

I purchased Sony Bravia 40 EX520 LED TV on 23/05/2011 for more than Rs 65000 from Garg Sony Centre, Ghaziabad. About 15 days back its picture became very dull and I took it to service center. They kept the TV and after few hours informed that its LED panel needs to be replaced and the cost will be over Rs 21000. Before buying I was informed that the design life of panel is more than 100000 hrs. which means about 12 years of continuous running. It has not completed even 2% (less than 2000 hrs) of its life. It is evident that part had some manufacturing defect for which company should pay. I find that many other people are facing same issue as Sony is supplying inferior products in India. I request Sony to replace the part without any cost as my only mistake is that I bought Sony based on its old reputation.

Very cheap inputs are used in manufacturing tv and are charging very high price for the tv. They are pinching the Indian people. My tv lost its life on 13th month. The service center is responding very poorly. The sony is squeezing money from Indians. The government should look into the matter very seriously.

I bought Sony Bravia KLV 32EX330 in October 2012, and its panel started giving trouble one year after the purchase. However, I have lost the original bill. I bought the TV from Shetye Sales, Panaji. People in this shop are arrogant, and they have refused to cooperate with me in finding the duplicate bill. In this event, I will not obtain free replacement of TV panel. This is to request authorities of Sony to interfere to give justice so that I obtain free replacement of the panel. Moreover, why Shetye Sales, Panaji not giving V-Guard stabilizer? It is more reliable.

I purchased a 32 colour Sony LED TV KDL-EX520 Serial no. on 25.01.2012 from Vijay sales east under invoice no. **. Now I am facing no display on screen. When approached the customer care (complaint no), they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He told me that it was the display panel problem which needs to be changed and the cost would be around Rs. 15000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span of usage makes me think what do you define as quality.

I bought SONY LED TV model "W70 46 inches" just 1 week later. In the end of left-mid of the screen I see a white patch in about 2*1 cm diameter. It is brighter than other area of screen. In backgrounds and scenes with brighter colors such as white or yellow or ... colors, it looks more and in darker colors such as black it appears less than white pictures. I called the warranty. Their (SONY) technician came to my office and saw the LED. He said me, "Don't worry! This patch is not a pixel or other defect and we have in some TVs (LED) more than one area such this!!!" But I did not convince with it. :( Is it really normal in this model?! Do you think I should try more to replace my LED? If I will replace it with another W70 model maybe I will have same problem?! Thank you.

I purchased a 48" Sony Bravia from Wal-mart one week ago. I have experienced audio delay. This is when the people talk but the words don't match. Also the picture showed when it got ready. I carried the tv back, got another one, the same thing happened. What happened to this company? They used to be the very best.

Just really upset with Sony. Sony has built confidence in their products over many years. I own all sorts of Sony products and have gotten good use out of them, in fact the products were always robust and least likely to fail. This TV after a year started to ghost and fade. Unlike others on this board, my screen start out perfect and in one minute degrades to vertical ghostly lines. It is apparent that at Sony a whole line of middle executives failed, outsourcing the manufacture of these Trojan Horse TVs. They tried to save face, and all the way down the line as you read the abuse from corporate, policy was to stymie the customer. The right thing would be to engage the thug company to create an improved screen replacement, eat the loss, and service the tvs. I'm trying to imagine how much future business will be lost from this debacle. Sadly I'm looking to Samsung for all my new video products. Sayonara Sony.

I purchased my Sony Bravia five years ago. Everything was great. Loved the picture. Within the last month, the picture went from great to horrific. I tried to reset, but to no avail. I contacted Sony customer service and they answer was that my TV was old. I tried Sony e-support and got the same answer. The closest Sony repair according to the e-support was in Manhattan. I found an independent repair facility and was told that I needed a new panel, $ 500.00. That's half the price I paid for the TV. Went out and purchased a 46" Samsung for that. Sony used to mean quality, integrity and long lasting. I don't see that anymore.

Bought a sony camera DSC WX300/60i in March. Sent it in because knob quit turning. They are saying camera had damage and can't back up the warranty because of it. My camera has never been dropped and the most damage it has might be scratches from being in my purse. $288.00 camera and I'm getting screwed over on it. Say their 1st look is final answer. BEWARE OF WARRANTY! Said to repair would cost $208, so of course they were going to give me a good deal, Ha, by sending me a brand new camera for $180. So cost too much to repair, so figured they could say it had a lot of damage and not covered that way. What a rip off! DON'T BUY SONY!!!

I have purchase Sony Bravia KDL32EX550 TV in Aug 2012 and after completion of 2 yrs in Sept 2014 it has gone faulty. Suddenly the colors of TV become yellowish, whenever we switch on TV only for 1-2 mins colors remain ok and then it becomes yellowish. We complained at Sony call centre (complaint id ** dated 12.09.2014) and service person told that LED panel of TV is to be replaced and it will cost Rs.15,000/-. Sony is cheating the customers by selling such a low quality TVs. When I searched in google and found that so many persons have faced such type of problem in Sony Bravia TV. This the problem of low quality of Sony TV. They should replace it without any cost. Otherwise how a TV of 40K can go faulty within two years. I will suggest no one should purchase Sony Bravia tv, they cheating the customers.

Projection lamp requires replacement every 9-12 months. Bought 51" Lcd projection model kdf-5oe3000 / ser#8728264La5 from Circuit City in 2009 - this issue began at year one of purchase - thought ok a fluke - cost $175 for repair guy & new lamp - 8 months later same thing - paid TV repair guy again. Now I buy replacement lamps off Amazon & do it myself but color is horrible. NEVER BUY SONY PRODUCTS.

Purchase one SONY LED TV 32" on April 2013 for Rs.30000 knowing a Brand reliable product. On 23rd Sept 2014 suddenly the Display gone Blank & called an Authorized service technician who confirmed display damaged & given an estimation of Rs.15000 for the panel. This surprised to me using this TV for rare time & got damaged within 2 years. Now it is hard to believe the rated SONY product & making fool of millions of consumers worldwide. I could have purchased a lower branded TV with much cheaper price probably that could have worked for more than 4-5 years without trouble. Earlier I have few Sony products but all of them gave some sorts of trouble & in the garbage room. I will never buy or use any SONY Product & no recommendation to anyone who asks for this products. Could you please help me how to overcome this situation?

I bought a Sony LCD 32" TV 2 year back with 35k rupees. They advertised that they have voltage control system in TV and no need of Stabilizer. Now the panel became damage and the engineer told need to replace with LED TV, lack of stabilizer, the panel damaged - I need to pay 13000 extra. Do I need to pay 48k for LED that too from Sony. Going for consumer case. If an LCD TV from a brand like Sony doesn't work for even 2 years, on what basis should customers differentiate between Sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper.

WE purchased the SONY Bravia LED TV KDL 32 EX650 during Mar-2013.Even though it was a costly selection among SONY(COST IS INR 42654+INSTALLATION CHARGE+3000 FOR NET DONGLE+WALL MOUNT BRACKET CHARGE=48000INR). A peers, WE dreamed of SONY'S Make. Believe experience. During first week of August 2014 while watching TV we noticed a display distortion (White shades/gray lines) all over the screen. Immediately we contacted Sony's service personnel (MADONA, KODUNGALLUR AND ACCESS THRISSUR).

In 2006 we purchased a Bravia KDF-E43A10. 3 YEARS 1 MONTH later it developed blue lines. Of course it was out of warranty. But after research found that Sony had lawsuits pending for putting defective parts in that model. Sony offered us an exchange from 3 models of their choice. We chose the KDL-52VE5. WE paid $775. To Sony for the TV exchange. List price at Sears was $2100. Yesterday the TV turned off by itself and won't turn back on. TV repair said it could be the lights or mother board, but no parts available. This TV lasted 4 years 7 months. In 2008 we purchased a 42" for the bedroom. That TV went out Sept. 2013. It is still sitting in the repair shop. Service still waiting for the part (1 year later). Bedroom TV lasted 4 years 9 months.

Purchased a Sony Bravia 52" flat screen from Fry's Electronics with a three year warranty. TV went south after 2-years. Good thing I had the Fry's extended warranty as they determined the TV was not salvageable and replaced it with a Bravia 55EX620 which Fry's claimed was comparable. After only two years, the new TV is starting to exhibit dozens of lines across the top of the screen. The quality of Sony flat screens appears to be almost non-existent. It used to be Sony products lasted a decade or more, not 24 months or less. Oh, how the mighty have fallen. I will not be purchasing another Sony.

My Sony Bravia V SERIES TV 32 inch lost its picture, and puts itself into Power Standby mode. Description of Issue: Using both the remote and power button the TV's green Power light lights up; but shortly after starts to blink, and then the red Standby light starts blinking, and blinks 6 times, waits several seconds, and repeats the sequence.

I trusted Sony to be fair with me. I purchased a Bravia 40" 4100 in 2008 and it was a good TV for years. Great picture, sound etc. Paid 1600.00 for it. It started going black on one side. Now there is about 12 inches of tv on the right side of the tv that I can see. All the other screen is black. I called the help line and they referred me to their two websites. One to "diagnose" the problem. One to find "help". Basically, they told me that the screen is toast. They didn't offer any help of any kind except to tell me where I could find a repair shop and that it would probably cost around 5 to 9 hundred $ to fix.

I have a 70" Sony TV # 70R50A/c under warranty. One week ago while watching TV, the screen went to all snow white and no picture. I have talked to them everyday for the past week and getting nowhere with getting it fixed, cost goes, concierge services even try to help me, but still cannot get anyone at the fix it.

After just 17 months my Sony Bravia KDL60EX645 TV lost its picture, and puts itself into Power Standby mode. Description of Issue: Using both the remote and power button the TV's green Power light lights up; but shorty after starts to blink, and then the red Standby light starts blinking, and blinks 6 times, waits several seconds, and repeats the sequence.

In 2012 ending, I bought 32" bravia Sony led TV. Within 6 months time, I found lines on my screen, then customer service confirmed it is panel issue and they replaced under warranty in 6 months time, and after that once again the same lines appearing on my screen... But now they were telling I need to pay Rs 13,500 for the panel and it takes 3 months time to get the spare if the service center orders. Now I need to keep the TV in the store room and I'm planning to buy a new one from some other company..... Never ever try to buy Sony TV as they are having issues with quality of panels.... and expensive spares with less availability.

SONY is a reputed, honorable and believable company for its products. I am having SONY TV Model No. KV J21MF1 Serial No. 0901793 which was working good for more than 15 years. SONY TVs are best for its clarity and fine audio. My son Ushman ** bought Sony TV Model No. KDL-32EX520 IN5 18342601 ON 16.6.2011. Since it was purchased, it went repair for 3 times. It was showing negative pictures and I called SONY technicians on 29.9.12 and they fixed it with charges. It was out of order because of Power and fixed it on 03.01.2014. They fixes it with charge. Now it is out of order because of the reason mentioned. And I called the technician and he came and told me that it will cost either Rs. 1500 for the "Bridge Diode" or more than Rs. 6000 for the power board + service charges. He took the "Bridge Diode" with him. On Sept 5th someone called us and told, it will cost more than Rs. 10,000. We are upset with this TV. We are not satisfied with this product. I want Sony to take it back. With thanks.

My Sony Bravia manufactured and purchased in 2010 in the Philippines for around US$569 suddenly turned white seconds after switching it on. The service center said we need to replace the LCD panel for around US$450. Technical Support said they cannot give the end of life time for the part even under normal circumstances. She said there are certain models where there is inherent defect discovered over time but she does not know if our model belongs to this group. Does it mean that Sony is aware there are models with inherently defective parts, yet they have not taken the initiative for a recall?

I researched TVs for months before making this purchase -- I am talking from November 2010 till Jan. - Feb. 2011. Sony was hugely favored, well.... I hate I worked hard, laid away this TV, paid for it for months, then the life of Sony now-- Red line right down the middle of the screen. No games have been played on this TV. I thought Sony was a great brand, well-- listen to all the folks, because it seems like they are not lasting like they did, and yes, I purchased the extended warranty. So I actually got this TV probably in April or May of 2011-- I mean bringing it home-- that red line is here. I hate to think I wasted my money on Sony. A brand that has made it where the products have to be replaced within 2-3 years. Greed, that is what it is! It's a Sony Bravia.

I bought SONY LED TV EX 52 40" 2 years back. I started getting 2 lines since March 2013. I called the service people from SONY and they informed that it will cost Rs 20,000 to fix the issue. I got shocked to hear the same. Now, I lost the display completely, and started browsing the net and found that it happens for most of the people. SONY is accountable to fix this issue at no cost. Kindly suggest me how to approach this problem.

Sony Bravia TV exploded.

06/23/2013, I apprehensively spent $7,147.19 for a Sony XBR-65X900A 65" 4K television from the Brandon Hhgregg brick and mortar store. I also purchase Sony's accompanying $699.00 4K storage and media player. I was under the belief that this television is sold with an 18-month factory parts and labor warranty. This will come into play a bit later.

How my Sony wall TV screen got damaged by a paper ball, my newly Sony TV was damaged by a paper ball on the screen. Just got damaged and one side was showing and the other was not showing.

I am totally dissatisfied with Sony Bravia. My hard earned money, is of no use. It pains me a lot. Considered to be a good brand but forever no more Sony product in my purchase. Within one and half year, display panel is gone. What is the function of quality department?

Sony bravia - TV less than 3 years old and remote stopped working. Called sony help line and was told there is nothing they could do, not even give me a respectable repair shop. This is the last sony product I'll buy. What a rip off!

Sony 32" Full HD Smart TV on 8/7/13 - within 6 months panel was replaced. Technician informed that it was not due to any fluctuation but cockroach was the reason for failure. Within 6 months, again, there is vertical black lines. Now when complained to customer care, they informed that it will be charged as it is out of warranty (12 months 10 days).

I bought a Sony Bravia LED KDL EX520 in Sep 2011 thinking mainly of the reputation of Sony. To my utter dismay, the picture panel failed in June 2014. The service representative said that the cause could be voltage fluctuation or extreme heat etc. I have another Samsung LED Television in the house which had not shown any problems. The problem is obviously with the poor quality built into the product. I had two different brands of TV prior to this running for over a decade. This is complete negligence on the quality control of Sony and I have been told that I will have to shell out nearly another 400 USD to get the panel changed. This is extremely unjustified and this replacement will come with again 1 year warranty only. SO it is like subscribing to poor quality of Sony for every year of warranty. Please be aware of Sony Brand's likely failure whenever you purchase their brands.

We purchased a Sony Bravia 52 inch LCD TV at Christmas of 2010. It is 3 yrs and 8 mo old. Well to me that's not an old TV. In fact as much as Sony expects consumers to pay for their electronic devices I find it an outrage that a TV cannot last longer than almost 4 yrs. About 3 weeks ago when the TV is turned on you will get a black and white screen split into vertically. And then sometimes before the black and white screen comes on you also get red stripes and some green stripes. And I mean the picture is black and white split smack down the middle of the TV which is weird. I called Sony customer service and they advised me to call a service technician which we would be out of pocket for.

Sony 46" HDTV bought in 2009 used infrequently. The TV acquired vertical colored lines of various widths, making it impossible to view the picture. The TV was used very little, and it performed well initially.

I purchase a 32-inch Sony Bravia 11 July 2014 by spending 450000 money. After few days, noticed that a color bar appearing in top left. I call Service center 17 July. They told that the panel is broken and repairing charge is 150000. They told that we had broken the panel. I totally Confused, how it's possible. They told that at time of delivery should to check? But it is impossible to understand panel is broken because it's not showing like broken. Then did not get any kind of responsibility after that. I call much more time but no response. I totally depressed and socked after spending my hard-earned money for bad product and service of Sony. So Please don't purchase Sony product, if you love your hard-earned money.

Non responsiveness of Sony on complaints. Service request from an authorized service center other than third party unprofessional centers for my TV.

Sony Bravia 24ex430 - I Suggest “Please don’t buy” if you love your money. Despite same suggestion from many of my friends and relatives. I went ahead with big brand which is “Sony”. But unfortunately all mine high expectations were just blown away when TV purchased by me started showing black vertical lines within 16 months of my purchase. Warranty for this brand is standard which is 1 year. I was still confident on this brand and thought of speaking to call center team. Their immediate feedback was your TV is no more in warranty. Since your warranty expired 4 months back and Service centre guy will take 600/- bucks just to visit, I begged them for an exception. The kind of rude behavior showed by them made me think is it the same “SONY” brand which world once used to think of!!!!

I purchased a new Sony 60" TV (model KDL-60NX720) from Best Buy in October, 2011. In June 2014 I was watching one evening and the TV just shut off. Then I noticed a small red light flashing on the front. It was blinking in a series of 4 blinks. This apparently is a diagnostic aid, telling the technician what the problem might be. Looking online, the flashing light in a series of four did not sound good. I took the TV to the local Sony recommended repair shop. For $40 they told me what I already feared, the TV was toast. An LED board was out, no replacement boards available. I was told that Sony does not make these boards, and apparently this one is no longer available.

If you buy a Sony TV you are wasting thousands of $. I bought a 46" Bravia 5 years ago. 12 Hours ago it was working fine. I went to turn it on today and the unit is dead. I called Sony customer service who proceed to tell me it was a very common problem in this TV and I should call a repairman to have it fixed and there was nothing else they could do. No recommendations on what the common cause for this problem tends to be, no troubleshooting, no customer service. I expressed my concerns and was told basically too bad, call a repair man.

Purchased the Sony KDL52XBR6 in early 2008 for $2900. At that time, I was very loyal to Sony and had purchased many other home electronic devices from them due to their perceived level of quality. In 2012, vertical lines and other distortions began to appear. Contacted Sony and they basically told me to call a repair man and that they weren't doing anything about it, even though there are hundreds of posts on the web for this very same problem. After dealing with this for almost 2 years, we are finally pulling this guy off the wall and replacing it with a nice Samsung. Sony for sure is no longer the brand associated with innovation and high quality. In fact, I was recently considering a new Ford Fusion until I saw that they partnered up with Sony for their audio. Bought a Chevy instead.

Sony Bravia set only about 5 years old, developed a red line in center of screen at all times. What can I say? The set cost $2600-$2900. This is a major defect which many people have endured. Sony offers a discount on a reworked set. Unbelievable. Sony sold thousands of these defective, expensive sets.

In 2005 I purchased Sony Wega KDF-42WE655. I paid $2400.00. Since I have owned it I have replaced 2 bulbs due to overheating and now I am losing the picture to blue haze on the corners of the screen and blue dots all over the screen. I thought it was just due to old age until I fell upon a website explaining that Sony knew that there was a problem all along and have basically tried to sweep it under the carpet. This is very disappointing as I held Sony to a much higher standard. But it just goes to show that there is no integrity in Sony corporation.

We have bought Sony Bravia LCD of 40 inch on 2nd August 2011. It's only 3 years. Last night, we were watching movies during that time the screen became double. Next morning I call up in customer care, the Engineer came and told that display as has gone. We have the change display and cost round 18,000/-, when we brought LCD for 50,000/-. We are totally unsatisfied by Sony Co. It's a very bad experience from Sony Co. I would suggest to people not to buy product of Sony.

SONY BRAVIA 42EX41 - I am extremely unhappy with expensive Sony LED TV, which lasted in 2 Years. I bought SONY LED TV in June 2011. Last week, while we were watching, all of sudden two vertical thick white lines started appearing on the screen and the picture started hanging in every 2-3 seconds. Contacted Sony support & sent TV to support center. After this, Sony got back to us saying "this LED screen is gone. You need to pay repair charges", which is more than TV cost. I said how is it possible the LED screen gone in just 2 years' time. Then I saw many complaints for SONY LED TV, having life of 2 years. Sony Support deals with the customer very rudely. I want to complain this to Consumer court. Sony was having a big company image to me, now I feel very disappointed with Sony, want to share this to other users. DO NOT BUY SONY PRODUCTS AS THEIR AFTER SALES SERVICE IS VERY POOR.

I have brought Sony KLV-40R482b LED TV on 07-06-2014 from Future retail LTD E Zone-HT-Noida sector 38A with order number **. They delivered TV on 08-06-2014 and send engineer on 09-06-2014 for set up. While opening the box, engineers found broken TV inside. After that I have been following up with Sony service center and Ezone employee, but still awaiting any fruitful response.

I have a Sony Bravia. Model Number is KDL 32R432A. My problem is I have a Triax free to Air box and when I turn off my TV, it seems to turn off the signal on the box, the power in the box does not turn off but there is no signal. I have to turn the power off on the box and turn it on again to get the signal. The same thing happens when I have the TV on. I know it is the TV that's the problem as we tried a different box and the same thing happened. If I have a programme set to tape on my DVD recorder it will not tape as the signal is gone. Please, Please help. I have heard terrible stories about Sony giving trouble and to think I thought I was buying the best, it is so disappointing. Thank you in advance.

I have been buying SONY products for over 40 years. Last year I bought a SONY computer, model no. SVE 1712 BCXB. When I bought the computer I was given technical support for one year on my original warranty. I then renewed the warranty for another two years, and was then told (after I paid) that the warranty would no longer cover technical assistance. The company changed the rules (switch and bait) and that for every problem, no matter how minor, I would be charged $49.99 for the first encounter and $199.99 for EACH problem solution.

I am extremely unhappy with expensive Sony LED TV, which lasted in 2 Years, I bought SONY LED TV in Nov 2011. Last week, while we were watching, all of sudden a sparking noise came from the back of TV with bright light & then vertical line started appearing on the screen. Contacted Sony support & sent TV to support center. After this, Sony got back to us saying "this LED screen is gone. You need to pay repair charges," which is more than TV cost. I said how is it possible the LED screen gone in just 2 years' time. Then I saw many complaints for SONY LED TV, having life of 2 years. Sony Support deals with the customer very rudely. I want to complain this to Consumer court. Sony was having a big company image to me, now I feel very disappointed with Sony, want to share this to other users.

I bought Sony 52EX 46 Inch Full HD LED Smart TV on 30 Apr 12 @ 80K. After exact 2 Years 5 Days, one day there were Vertical Whitish bar on the screen. Sony customer support is worse. Even after reporting the problem they didn't send any technician. After 3-4 follows they send Sony engineer and that person told me reason for such issue was "voltage fluctuation, screen cleaning by Colin, etc...." I was really surprised with the weird reason. In my apartment I never felt voltage fluctuation or never clean screen by Colin, etc. After again 3-4 follow up call to Sony, they said that panel needs replacement and the estimated cost is Rs 30,000. I really felt like cheated with the Sony Product and their customer support.

I purchased a 32" Sony Bravia LED television in April 2011. It carried a warranty of 12 months. In 35th month itself, it become dysfunctional. There was no display and no sound for which I contacted the service center. In spite of my repeated reminders no one paid any heed to the complaints for 3-4 days. Sony service center person attain complaints first demand for Rs.2500 for rework, then Rs.8000 for replacement, then showing some other problem demand Rs.15000. At Sony you are treated as a piece of garbage when you contact for any service.

I purchased a 40" Sony Bravia LED television in March 2013. It carried a warranty of 12 months. In 13th month itself, it become dysfunctional. There was no display and no sound for which I contacted the service center. In spite of my repeated reminders no one paid any heed to the complaints for 3-4 days. At Sony you are treated as a piece of garbage when you contact for any service. When I wrote a strong worded letter, thankfully someone came to have a look at the tv. I was told there was a problem with the display and I would need to sell out another 22,000 rupees to get it rectified. This is what has happened to a lot of other friends and relatives. Sony products are of very sub-standard quality. They are made just to last for the duration of the warranty. You pay extra price to get a sub-standard product and to get treated like a piece of garbage once the product breaks down. I request all prospective Sony consumers to think many, many times before purchasing a Sony product. You will get a much better quality product at a much cheaper price and would be treated as a king if you go for others like LG, Samsung and others.

I purchased a Sony LED TV in Nov 2011 - model KDL 40EX 520 IN5 at a cost of Rs.60000. In February 2013 it went out of order. I called Sony Service people who informed that control panel is gone and cost of repairing the same is Rs 22000 which is approximately 40% of cost of TV. I took up the matter and was informed that it is natural and their warranty is only for 12 months. My point was that the TV was bought from a reputed shop in Chennai, installed by Sony people and stabilizer was a reputed brand. Then how come control panel went into repair in 26 months? Was it sub standard ab initio? I made some local inquiries and was given to understand that such problems are rampant. Is Sony TV deceiving us? What is the remedy available for middle class people who are lured by fancy ads but saddled with sub standard products which goes out of order in a very short time and repair cost are phenomenal.

I had a Sony 70 that had the optical block problem then was replaced with a Sony 60 that has a bright blue line going right down the middle of the TV. Sony will only give me a 20 percent discount which is what it costs at Best Buy. They replaced a defective with a soon to be defective and only give 1 year warranty on both. I realize that there are lots of scammers out there, but this is not the case. I spent lots of hours trying to get the defective TVs replaced because both cost more to fix than what a new one does, and all that is done is ''go buy a new one''. Sarah ** helped me the first time and she cares. But that is the old Sony.

I bought an expensive Sony 46 in and less than 2 years getting a strobe light effect. Don't buy Sony. Low quality.

I bought Sony 40EX520 on 12 Apr 12. After 20 months, one day there were horizontal lines on the screen. After reporting to Sony, they said that panel needs replacement and the estimated cost is Rs 22,000. The reason for failure given after 40 days pursuing the matter is "Natural failure may happen in a product in course of time and this is the reason why we offer 1 year of free service to our customers".

The set was purchased by a friend at Dubai during Feb 2012 and we got it installed on 1.3.2012 - Chennai, Tamil Nadu, India. We saw the ghost images on 8.4.2014, morning suddenly even though there was no voltage fluctuation/any other electrical disturbance. We contacted Sony's Toll free number 18001037799 and they advised their authorized service agency after giving a complaint number as usual. The staff from the agency took a snap of the printed details (sticker of the product details) after seeing the Ghost/double image shown by me. He informed that the agency will advise the Estimate.

We have bought a 70 inch Sony Bravia last July 2013. Just over 8 months the TV just stop showing. We called Sony technical support and they said they will call us back within the next business day which they did. However, the offer that they are proposing was not to our expectation. They wanted to do an even exchange by giving us a refurbish TV. They said because it is over 30 days they can't give us a new TV. This is a manufacturer defect but here we have to compromise by taking a refurbish TV..... I think Sony sucks. I would advice everyone before you think about buying any electronics always look up to see the rating. This will definitely save you all the hassle and frustration that we are facing right now.

I moved into a freshly painted new apartment November 2008. In December 2008, for Christmas I purchased a Sony Bravia 40" TV with surround sound from Sears. The apartment developed a sickening toxic odor. I complained to the landlord but the problem remained unresolved. I broke my lease and moved out. I was sued by the landlord and had to pay $3700.00. I moved into another apartment and experienced toxic fumes again. I complained to the landlord, to the City and the State. I was often sick and was seen by doctors.

KDL 60 inch Bravia - The TV went blank after 13 months of very light use. Turned it on once or twice a week, mounted in my theater room only to watch movies. First the T-con board was bad. After taking it in to auth. repair guy 40 min drive from my house, it was fixed, paid by SONY. After setting it back up few weeks later, it would turn off after around 40 min of view. Talked to/emailed repair guy few times, he said 6 red blinks means bad panel. Well, what can I say about that? Apparently has nothing to do with his T-con board replacement. Back to calling SONY.

So after 4 years of use...our household's only SONY Bravia (KDL-46V5100) has developed horizontal lines in the display. After speaking with a tech, it apparently is a very common problem with the models 2006 - 2009 (ours is a late 2009). Apparently, a part called the T-CON has gone bad and needs replacing. Upon contacting SONY, their best offer was 15% off a new purchase through them directly, or just referring us to an authorized repair shop (that I can look up myself). What a joke, SONY, you greedy fools. My LG's and Samsung's from 05-06' are hanging in there just fine. WILL NOT buy another SONY despite having a SONY Theatre sound system and a PS3/PS4. Good bye and good riddance.

First - Please trained your Customer care Executives well. They are fail to Handle Hyper customer & Team leader are running away to take any escalation calls. I bought Sony Bravia 26 inch LED (8 months) Old Television from Sony Athu Dealer (Kalkaji). I lodged a complaint with Sony India regarding display issues on 13- Feb 2014. It Take 24 Hrs to for an Engg Visit at my place. After couple of days ENGG replaced one Part (Board). I surprised to see that part look like old and covered with dirt. Hence, I allowed him to replaced the board. But it's more Heart breaking TV went down within a sharp 23Mins.

I purchased a 55 inch Bravia a little over 3 years ago. It cost me about $1,600. 2/3 of the screen is now darker than the last 3rd. This really sucks because I have another Bravia TV which continues to work fine after 5 years. So I called Sony, they walked me through all their "fixes", none of which worked. Finally they determined that the TV was not working properly. DUH!!!! They gave me a number to call (Sony certified repair company). They also gave me two options: 1) pay to fix it myself or 2) take a 10% discount on a new Sony TV. They said that the TV was out of warranty (only support their products for 12 months).

I bought Sony Bravia 55 inch LED 3D Television in Oct 2011 from Croma, New Delhi, India. On 7th of January 14, I lodged a complaint with Sony India regarding display issues that I am facing currently. It is giving me distorted colors with green shadow. Sony engineer visited and asked to change the panel due to moisture issue. He told me that the price will be Rs. 10458. I have been online and saw that it is the common problem that your TV sets are facing and hence can be termed as a company defect. I have a LG and a Samsung and did not face any problem in the past 5 years with them.

I purchased new ($2,400) and have had the Sony SXRD KDS-60A2000 60 inch HDTV for several years. Suddenly the picture turned a weird green cast. I ordered and replaced the OEM projection bulb but the build was not the problem? I called Sony to ask what's up and they told me there was a big class action lawsuit by owners of these same units and that Sony had contacted them and compensated them. I asked why I was not contacted since Sony had all my contact info from the original product registration and they "Oh so sorry. You're just out of luck. Nothing we can do."

This TV blacks out sometimes and cannot be turned back on. I bought a Sony because I wanted quality. Wow was that a mistake! This is the most trouble I have ever had from a TV. Sony customer support specializes in giving the runaround.

That TV is the worst TV anyone can buy. Purchased it 7 years ago and screen blacks out. Paid 14hundy for it thinking it would last. Sony just lost a customer for life. Samsung here we come.

I bought the TV 06/23/13 and I was cleaning a smudge off the left top corner with a microfiber cloth and later that evening decided to watch TV. When I turned it on the screen was black/white. Called ABC Warehouse, they expressed to me that it was under SONY Warranty. Called Sony, they referred me to an Authorized Repair place. I called the repair place, they said I needed a warranty number from SONY but most likely they will not validate the claim due to cracked screen. He recommend I call SONY and get a Warranty repair number.

We bought a Sony Bravia KDL55EX645 on December 3rd 2012. Just 9 months later, the sound went on it. I was positive it was a problem with our service provider not the TV; it was a SONY. After spending hours trying to get sound through the TV, the tech could only get sound through our BOSE speakers. Now, 3 months after that, we started to have green vertical lines on half of the screen, then the whole screen, then one night the screen went black. After 3 calls to SONY and 3 emails, we are waiting to hear from them.

I purchased a Sony Bravia KDL-46EX645 on 11/12/2012 for $940 from HH Greg. Today in the middle of the Capital One Bowl, the TV shut off and won't come back on. I immediately called Sony and they referred me to the website to do an "instant chat" with a tech as the "phone lines" we experiencing heavy call volume. I was told I'd need a new "power source board" and they referred me to another section of the website to find a local repair center. There is only one in my area and it's 15 miles away and the fact that the TV is out of warranty by 58 days that the cost would be my responsibility. This is my 3rd Sony TV and each and everyone has had issues in one way shape or form. I'm done with Sony...hello Samsung!