Sony TVs Reviews

This complaint is coming from a 20+ year Sony enthusiast and promoter. My entire home A/V system is made up of Sony electronics and I've owned numerous Sony televisions, stereos, speakers, and other devices over the years. I purchased the Sony Bravia KDL46BX420 LCD TV online on 11/16/2011. The first time I turned the television set on, I noticed a vertical band of green pixels on the right side of the display. I immediately called Sony Customer Service and was told that I'd have to ship the unit back for repair or replacement. The expected turn-around time was over two weeks. Not wanting to be inconvenienced for so long, and since the column of dead pixels was close to the right bezel and therefore difficult to see from most angles, I opted not to return the unit. Admittedly, this was a huge mistake.

The 52-in Sony Bravia LCD is broken and they are asking $600 to replace the LCD while a new TV comes for $600. They are not standing behind their product. I don't know what to do.

I purchased LED TV KDL-40EX520 IN5 (Sr no 2424576) ($1200) in March 2011 in INDIA which has gone faulty post warranty period (1.5 years). Sony India Service Job number for same is ** dated 29-11-2013. Since the warranty is over, I thought that I will have to pay some charges for repair as component has failed at its own but they informed me that it requires a major LED panel replacement costing $370. Being a strong SONY customer and a fan for the last 15 years, I expected some consideration in this regard. Being a Graduate Electronics and Telecom Engineer with over 20 years of industry experience, it is difficult to believe that a product of SONY, Japanese company known for high quality using high MTBF components, can have a major component failure just within 1.5 years after warranty.

Purchased TV in 2009. Not a cheap TV. Has all the bells and whistles back then. Sound and picture going out intermittently. Called Sony, wanted me to take TV to the service center in my area. I told them that it was an intermittent problem. They assured the service center is trained on Sony's and would know what to do. After researching the net I found the updates were not up to date. Took TV to the service center in Toledo, Ohio and told them updates were not up to date and after about a week they called and said TV is repaired. They said they installed the updates. I asked if that was my problem. They assured me that was the problem.

My Sony Bravia 40EX520, bought in April 2012 for INR 60,000 (USD1000), is having a similar panel problem. The other day the picture suddenly turned green. After trying to self diagnose the problem by changing the HDMI cable and using different sources, I called Sony customer care where I was given Service Request ID **. The technician came home yesterday and by just looking at the green picture said that the entire panel will have to be changed and will cost me INR 22,000. Without even trying to diagnose the problem, he ruled out the possibility of any minor or less costly repair. I sent him back saying I would like to consult some other technician.

I had bought 40" LED TV at the cost of Rs.65000/-. Just little over 02 years , its display panel has given up. Service Engineer is not sure of Reason. He says it may be internal problem. Says it may be high voltage. Not willing to put it on paper. Advising to pay Rs.22000/- for new Display which will be again have warranty of one Year. It is unfair to ask for payment for New Display without finding the reason. It seems that as company Sony is only interested in selling the product & service is left to local so-called authorized service center. Sony is maintaining same line from TOP to Bottom. I feel cheated & want others to be aware of it.

A few years ago, I invested in the best picture I could find in this TV (Sony KDSR60XBR2). After 2 years, the picture started taking on a green tinge. Twice I spent money on replacing the lamp but to no avail. Over the last 2 years, it has gotten worse. Last week, a friend had come over and told me that he had the same TV and that this model is defective. There was a book written detailing the problem as well as a class action lawsuit regarding this issue. When my friend called Sony, they acknowledged that there was a problem with the optical block on these TV's and offered him "the deal of the week" which he was happy with. I called Sony this week to inquire why I was not notified that I was sold a defective TV and offered a deal for a new TV since mine has become unwatchable.

Having purchased Sony Bravia digital LCD 37" tv after the required/recommended govt frequency enforced reprogramming (sometime in 2011), just two days the screen started appearing darker on all channels (including with DVD). We troubleshooted according to manual recommendations, but still no improvement. Furthermore, today, suddenly screen went completely black. We called Sony (didn't buy extended warranty) who told us to bring it in for service. What could be wrong?

I am from Tambaram, Chennai. I bought a TV on 14th Apr 2012 for Rs. 43000/-. It was almost 11 months and two weeks, after that my TV got blank screen. I had given a complaint to Sony and given the TV to Chennai service center at West Tambaram on 19th April 2013. I was informed that the software update is required and TV was working for two to three months. Again the same problem occurs irregularly and finally the TV doesn't work at all. I gave back the TV to service center on 3rd October 2013. I was told that screen got problem and replaced with a Cost of around Rs.2500. I brought back home the TV on 31st October.

After writing review here and sending this links to all of their twitter/facebook account, the complete story changed. Their lightning speed response gave me goosebumps enough to give tea to the service engineer.

I want to Replaced. Don't change led panel. I purchased Sony led bravia w600a 2 Month ago. Recently we have seen that there are vertical lines in the TV. We called Sony service call center and their team came to check the fault. I was stunned to see the response. They say that the LED back panel failed and has to be replaced.

Worst customer service ever. TV is 3 years old. TV has wavy horizontal lines, like you're watching an ocean. Sony offered nothing, except we could buy another one of their pieces of junk, or call one of their suggested service companies. I would never purchase another Sony product. I was put on hold numerous times and could not even understand the person I was talking to. Customer service is not the correct word; it is more like useless service.

I purchased Sony Bravia 2 years ago. Recently we have seen that there are vertical lines in the TV. We called Sony service call center and their team came to check the fault. I was stunned to see the response, they say that the LED back panel failed and has to be replaced. They gave a quote of 22000 Rs which is almost 50% of the TV cost. Is Sony such a unreliable company??? Unbelievable... never TV from Sony. My suggestion, go for other brands. NO SONY in life time.

Purchased a Sony KDL52XBR6 LCD TV several years ago and I have recently experienced vertical lines on the screen. As time passes, the number of lines increases. Every electronic device in my home is branded as Sony due to the historical reliability I've had with this brand. You pay a premium for owning a Sony, so you should expect years of trouble free service due to increased reliability. I called customer service and they could care less about me as a customer or my vertical lines. After a lengthy discussion with customer service, I asked what Sony would do for me. NOTHING. The TV is electronic and electronics fail I was told. Wait a minute, didn't I pay a premium for improved reliability? Sony has just dropped to the bottom of my recommended electronics list. When I replace this TV, it will be anything but a Sony. Sony is definitely baloney!

I am purchased in Sony KLV-24R402A model I am taking in Hyderabad. Purchased - in 7 days, problem start. Problem is blinking in red light but TV not working. Why to red light blinking, why not start TV?

I purchased a Sony Bravia KDL-46VL160 LED TV at Costco 4 years ago (Nov. 2009) for over $1000. A few weeks ago, half of my 46" Sony TV display (panel) stopped working. I was asked by Sony Support to call 2 authorized repair centers in my area. I spent $180 in 2 separate diagnostics to hear the same thing: the panel had to be replaced and they would not recommend it as an economical solution; furthermore it would not be possible to repair it, as Sony has stopped producing LCD panels! I called again Sony support and I was offered a 15% discount on a new TV ($934) or a refurbished in $579 with only 90 days warranty... Does not seem like a good deal to me at all after this terrible experience with their product. I am furious at Sony for making me waste over $1,000 on a TV that only lasted 4 years and has no repair options!!! I WILL NEVER BUY A SONY PRODUCT AGAIN IN MY LIFE.

We had our TV for 15 months and the TV went dead. We contacted Sony and they gave me an order number and told me to take it to a service provider on their list. When I did, the repair guy said that it was the TCON. Sony agreed to pay for all charges. I then get a call back from repair company and they tell me it is the panel. When I called Sony back, they told me that the panel is not a COVERED PART and that I can purchase a refurbished TV for $579.00. This is unreal to me that I spent 2,000 dollars on a TV that lasts a little over a year and they do not stand behind! I have been a big fan of SONY and I am very disappointed and will not purchase from them unless they stand behind their products. Now that I have this problem, I see reviews EVERYWHERE that their panels have a history of going out before their TV is 2 years old... BUYER BEWARE.

I purchased a 60" Sony Bravia television model# KDL60EX645 on Black Friday Nov. 2012, along with 4-year extended warranty. 3 weeks ago, the television turned off on it's on and wouldn't turn on. I called Support on Oct. 8th and the rep. had me unplug the TV for 60 seconds. Plugged back in and it worked. 2 days later on Oct. 10th, it happened again, so I tried the same technique but nothing happened. Contacted support and was told they needed to send a technician out. However, before they could schedule, I needed to fax a copy of my receipt to show proof of purchase. I asked the Sony support why they didn't have this info in the system. They informed me that I needed to contact customer relations to verify, which is crazy considering they are all Sony and Support should have this information when customers call in with issues.

I purchased an expensive Sony Bravia KDL 55HX729 20 months ago (Feb 12) and without any warning or provocation, it gave the two red blinks of death sign. After reading blogs and the typical Sony response, I called their support line and was informed they were unwilling to stand behind their product in any way, shape or form. Do not purchase from Sony.... The days of high quality products are long gone, and their customer support is absent.

I purchased a Sony Bravia model KDL 52XBR6 in 2008 for $2,500 (pretty penny for a TV at the time). The TV just started to have vertical colored lines. These lines are referred to in other posts as the "vertical lines of death". I am also reading online that Sony knows all about that fault in its LCD models but does nothing to own up to the issue. I just called their customer relations about the problem and was given a case # (wohoo) **, but the agent told me there is nothing they can do for me. I read in other posts that they, Sony, contact and remedy only those cases who create an online scandal. So (sleeves rolled), I plan on doing just that.

I received a Sony KDL-32EX301 32" class TV as a gift. Now it has horizontal lines on the bottom half of the screen. Sony tells me that they can't do anything for me, that the repairs are on me. Since it was a gift and the giver has died, I don't have a receipt or even know where it was bought. I see a lot of complaints on the internet about this model of Sony TV and the company is doing nothing about it. Sony has a recall on the 52" class but not on any other class of TV. This TV was bought by my aunt for me before she died based on Sony's reputation. I will never ever buy anything Sony (knowingly) again.

We purchased a Model KDL-46BX420 Sony television less than two years ago, and now the set won't turn on. About a month ago, the set began intermittently not turning on. The only way we could get the TV to turn on was to rapidly plug/unplug the power cord to the power source three times, in a rapid succession. We then hear a sort-of double/triple clicking and the TV turns on with either the remote or side button. As time has passed, we can no longer turn the television on without doing the rapid plug in/out routine (multiple times).

The KDL-EX640 series is now functional, but many users are still complaining, that they still are having problems. The problem is they aren't being specific about what models are having the problems.

On the 12th of August 2013 my 55-inch TV stopped working and I immediately called the support line. I was told that a replacement TV would be sent to my residence in 5 to 7 days and to dismantle my TV and the service will take it. On the 19th of August we never heard a thing and I called Sony again. I was informed that they did not have my model and that they were looking for a suitable replacement and that they would call me back the next day. On the 21st I called again because they never called back. I was informed that they were unable to reach their product dispatch office in Laredo, Texas and that they would call me back the next day... again that never happened.

My Sony Bravia KLV-32EX330 LED TV has a white silhouette on top of the screen. The Sony technician told me that it is normal due to the LED is coming from the top of the screen.. I find it hard to believe that Sony will make it that way, that it is too obvious especially when having a black background.. Is the technician right about his assessment?

I have tried for hours to activate Netflix on my Sony Bravia TV KDL-55HX750, but to no avail. It does not even exist in the instruction booklet how to do this. After hours of searching the internet to find Activate Enhanced Features under the world icon I found there are two of them and the AEF I needed to activate was located at the bottom of the last page (several pages later). And after following the instructions and finally obtaining the proper code I found that Netflix activate device did not accept the code.

I had contacted Sony regarding this issue 2 years ago. Because my model was not part of the recall I was not eligible for anything. I have kept on to it hoping something might change. Spending over $2,000 on a tv and it doesn't last two years is ridiculous. It is a known problem to Sony about their LCD panels and it disgusts me that they find it is okay to leave consumers coughing up more money to buy another television and I do suggest a non-SONY product. I will never buy another item from this company again.

I purchased a 55" Sony TV from Costco a little over 2 years ago. The TV died. Colored lines were running across the screen. I went to Sony's website to get help. I called their customer service number which is someone from India that can barely speak English. I spent over 2 hours on the phone with Sony explaining the problems I was having. I had to call back Sony 4 different times because of their phone connections. Sony just gave me the runaround. After all of the runaround, Sony asked me what else they could do for me. I said, "You can fix my TV!" They said no; the warranty was out. A $1,600 TV should last more than several years. Sony has a bad product!! I have always bought Sony products but no more. Costco no longer sells Sony TVs which is a good thing! My advice is never to buy a Sony product!!

Sony grand wega 60 inch - I had bought this TV in 2005 and have replaced the lamp bulb 2 times and this time it went again the other day. I went to replace the bulb and looked up inside the housing and saw that all the plastic was melted away, I mean, a burn mark and this is dangerous. We hardly ever watched this TV to even warranty changing the lamp bulb but we paid over $5000.00 for this TV back then. I contacted Sony and the only thing they would do is give me a discount on two other TVs. What would make them think I would buy another one of their TVs? These TVs should be recalled but he says, "No, they are not recalled," and they have not had any problems with the TVs. What a liar. I am getting ready to throw this TV out but I don't know whether to keep it just in case they recall them or decide to do something about it...

Another example of LCD panel failure on a 52" SONY LCD TV. This model is circa 2008. Sony made the usual offer to allow me to purchase a comparable reconditioned TV for $697 + tax. This was a $2,300 set when I purchased it. They have a lot of gall expecting me to shell out more of my hard earned money for a reconditioned TV. This isn't just any part going bad. It's the heart and soul of the TV - the LCD panel. That is unacceptable. The repair shop tech said it would cost more to repair than to purchase a new TV if they could even get a part. This is akin to having your automobile stop working after the 3-year warranty is up and having the dealership tell you that they can't fix your car. You'll have to buy a new one...

I have a 32" KDL32EX400. I have had it about three years. I did buy the five year extended warranty. Recently, colored vertical lines have been showing up on the screen. I called the warranty number and was told that because it is less than 40", it would have to be sent out to be serviced. The warranty certificate clearly states on-site. The offsite company that will do the service sent a box and vague instructions, and that I had to remove the stand. I called Sony and questioned why the on-site wasn't honored.

Sony Kdl55nx720 - I bought a TV less than two years ago. It is out of factory warranty. Sony web contact says it is my problem and told me to go to local repair places. I paid $2k for this TV. Repair shop says $269. Okay, it has been three weeks and I'm still waiting for the part. This part must being going in all of these TVs and Sony is doing nothing. I can't wrap my mind around this. Any help would be appreciated.

In January 2011, I purchased a Sony KDL-55EX711 for $1,700. In May 2013, it stopped working. The local repair guy diagnosed a bad BAL board. I am still waiting to see if he can fix it. That will cost another $350. It seems to me a television should last longer than two years. I have been purchasing Sony products for 20 years. I think it is time to move on.

I would first like to express my devotion to Sony products. Over the years, I have purchased a diverse array of your electronics and have always been pleased with the performance and reliability. When it came time to purchase flat screen TVs for my home, I did my usual research and found a large variation in price and features. I ended up purchasing the 40" and 52" LCD BRAVIA models in 2009. I decided on Sony because of my past experience, and your reputation as a high quality, premium brand.

I bought a KDL52XBR9 online in November 2009. I then called Sony and bought an extended warranty from them. The TV worked well until about a year or so ago when I would periodically see a vertical line going through the middle of the TV. Since then, it began to happen more and more often.

I own 4 Sony television sets and have had problems with the 52-inch one. The first set took 9 months to replace in 2008 after the picture failed within two weeks of ownership. I have an extended warranty, but the store is no longer in business, so any help from them is history. Yesterday, the KDL-52 began to show rectangular blocks in two sectors. The color is fading in each block and thin lines are beginning to appear. Sony has only one solution, buy another set. Repairs will cost as much as a new set, so that's not an option.

Sony Bravia KDL 46w3000 - I purchased this TV less than 5 years ago for $2,000 and, like many complaints, the picture is shadowing and glowing red or green over the screen. I had a Sony electrician come out only to tell me I'm screwed. He said this looks like a T-Con board or about $400 to $500 to fix, plus the expense of the rep to come to my home! I called Sony, only to be pitched on buying the same TV with a 15% discount. Absolutely no help at all! I've spent 10 times less on TVs that still work today! This isn't right and completely unreasonable. The TV should last longer than 5 years! From all the reviews I've read, I am surprised there hasn't been a huge recall! Do not buy this TV!

I have called Sony in reference to my TV not working. I got to customer service and explained that just like all their 52-series TVs are having problems, mine was having the same issue. I expressed, "What can be done for me?" They went on to offer a refurbished TV at a cost of $679.00, when I have purchased this TV at BJ's at a cost of $1,925.06 three years ago. I went on to explain that I should receive the refurbished TV at no cost since this a manufacturer problem that all their 52-series are having. The end result was that they could not do anything for me, but offer a certain percentage off a new TV. They could not determine the percentage until I go online and spend another day researching on a new model.

My experience with Sony customer service emanating from SW Florida is the worst for any company with whom I have interacted in many years (not an overstatement). CEO Mr. Hirai promises that Sony "will change" and the company motto is "make believe", both interesting wording. After watching four Sony televisions bought within the last two years, and 2 of 4 having defective circuits identified by the installers (one of which is noted on an internal service bulletin and therefore known by the company), my small sampling would suggest overall 50% quality for these Sony products.

I bought a Sony KDL55xbr8, their top-of-the-line TV for over $4,000. Less than 4 years later, the LCD panel failed. It started out as some vertical purple lines then progressed to a complete loss of picture. Only vertical lines show, mostly white. It had one year warranty. Sony offered a 15% discount on a new TV. I want this one fixed. Sony referred me to a service company to inspect the TV (Sears by the way) who diagnosed with a bad "LCD Panel"; that's $2,500 part / $325 labor. I am going to try and get Sony to comp the parts and I pay labor. I hope that works.

Sony LCD Digital Color TV Bravia (model KDL-40VL160) bought on 12/15/2009 from Costco. Distorted pictures started in December 2012 and has continuously gotten worse. I talked to Costco tech and they attempted to walk me through the system - nothing helped. I attempted to contact Sony via internet, but kept getting disconnected so I called and talked to someone undoubtedly from a foreign country as the language barrier created communication problems for both of us. He attempted to walk me through the same things as the Costco tech had done. Nothing helped.

I would like to warn people to stay away from Sony TVs. I had a KDL40EX700 for 2 years and their power supply board died twice on me. The first time, it was after only 14 months of work and only after a conversation with a manager did Sony agree to cover 50% of my expenses. Then after 9 months, that power supply board which they replaced died again. Sony's only suggestion was to send me their technician and charge me around $300. I insisted they send me the power supply board and I installed it myself. It appeared to be defective once again and they refused to take it back from me, even though I called them the same day I received the defective part. This is horrible, horrible service. As of now, I am disputing the latest charge with American Express' help. I will not buy any Sony product again.

I have the Sony NSX-32GT1 (Serial # 8000 851). The TV started to turn off and on by itself yesterday. I spoke to Sony support last night and they had me restore all factory settings and it did not work. I chatted with support today and they gave me a link to find Sony-authorized service locations and there are none within 75 miles of me. Since there are none near me, I was basically told that they couldn't do anything. The TV is only 2 years old and should last much longer.

I purchased a 55-inch Sony TV approximately 19 months ago. The model number is KDL55HX729. Up to the point of failure, I would have strongly recommended this television. Unfortunately, the TV began failing several weeks ago, and after an assessment from a Sony certified repair shop, it was deemed not repairable. Here are the details:

As a repeat Sony customer, I bought two TVs (KDL 52-S4100) from Costco in February 2009. I used one in my living room, which I hardly ever use. I kept the other one in the box, unopened, as I was waiting to finish the remodeling of my bedroom in order to install the cable box and the wiring in the walls before using it. In March 2011, I eventually started using the second TV in my bedroom. It was less than 4 months when I noticed the color of the right side of the screen was darkened, many vertically lines showed up, and colors were distorted on the right side.

The TV (Sony KDL32M3000) is defective; half of the screen is working normally and the other half is working as if it was shattered on the inside. The TV has not been damaged on the outside. This is a just a sudden occurrence and discovery. Sony did not offer any resolution, but only referred me to a repair shop that would cost me. Their customer service was the worst I have experienced from Sony.

I purchased my KDL 46XBRA4 ser#8272786 in August 2008. Less than 2 years later, the screen went out (pixels) just under my extended warranty. I was informed by Sony that the some screens in this model were defective and it was replaced. It is now 2013 and my expensive Sony Bravia is sitting on the floor in a corner because it won't stay on for more than 30 min. before shutting itself down. Since Sony does not have a repair location in my area, I had to get a TV repair electrician to look at it. After a couple of hours and 2 power supply replacements, he left with the explanation that he would have to contact Sony about another possible solution. My TV is out of warranty. I'm already out of $65 just to get the guy to come out. There is no telling what the repair is going to cost for a TV that is less than 5 years old.

I have had my Sony Bravia 52" LCD about 3 years. Three months ago, I started getting distorted picture with flickering on start up. Tapping or gently twisting screen corrects problem and the picture stays fine until I restart TV after shut down. After reading all the similar complaints, I guess I'm resolved to purchasing a new TV when this problem worsens to the point of being unacceptable. I bought this pricey TV after much research and believing in Sony quality and their company responsibility, but it now looks like this was a mistake. I'm surprised that Consumers Report does not seem to recognize Sony's lack of credibility and quality that used to be their brand.

We bought a Sony 3D TV, Model number KDL-46EX720, on the 2nd of November 2011. The serial number was 2961795 with one-year warranty. Around February 2012, the various vertical lines appeared on the TV screen when it was turned on. So we sent it in for service to TMW Enterprise Ltd. here in Myanmar. They changed the panel under warranty. Now on Aug. 2012, merely just after 7 months, the same problem occurred again. This time, the warranty had expired already and they asked us a service fee of 735USD. It was the same problem, the same solutions to change the panel again. That was unacceptable for a real famous brand like Sony. We would like a good explanation other than to just keep paying over and over for the obvious same defect of the product. Our family has always used Sony for all electronic products, and with this rate, how will we continue to keep our trust in Sony?

Sony admits that my TV (Sony Bravia LCD TV Model KDL52XBR9) is one of the defective ones and offered me a replacement with a refurbished one with 2 years warranty. I accepted the offer and I bought additional 3 years warranty for the TV. Now, Sony is saying that the 3 years warranty is part of the 2 years and I have only 1 year cover under my extended warranty that I purchase. I confirmed with more than one support person and in many different calls that I can buy extended support and no one mentioned that the 2 years that I am getting free from Sony are included in my extended cover. So why are people buying extended warranties? This is fraud from Sony. I hope that someone will look into my issue and probably others and how the warranty from Sony works. Please let me know what the result is. Thanks.

We paid $1,350 for the Sony Bravia 46W4150 TV in Nov 2008. Less than 2 years later, the picture is totally wavy and black when the TV is turned on. Sony has repeatedly told me my only option is to buy a refurbished TV for $579. This is unacceptable! I am also told I can get the part through an authorized dealer! No thanks, I will never purchase another Sony again!

Sony, we have a problem (and worse, you don't even know it). This Sony 52" TV, KDL-52VL150 (S/N: 8007398; SW: ER4.01-E127; Mfg date: July 2009) recently died (12/3/2012) because the picture became unviewable due to uncountable horizontal lines. When the TV is turned on, with no external inputs, the screen normally shows the word Bravia very clearly on a total black background. If the Bravia word is endlessly repeated (vertically) when turned on, the resultant picture will be unviewable due to uncountable horizontal lines. If the Bravia word is appearing clearly, then the TV will then operate fine and properly when the cable set-top box (STB) is activated. A factory-approved Sony TV repair shop said the problem was a defective LCD panel, which was no longer available (Sony, only after 3-years?) and the TV was unserviceable and will have to be trashed.

Kdl-40ex720 Rovi guide no longer supported - The over-the-air program guide from Rovi Corp (formerly Macrovision) will no longer be supported by Rovi. Sony included no other guide so over-the-air customers no longer have a guide. Sony is doing nothing to update the firmware for a new guide, even a simple broadcaster supported version available on low end televisions. Sony put the Rovi guide in their televisions to monetize the guide through ads (Read: Make more profit).

The Sony KDL-46XBR4 TV was purchased in August 2008. It basically died this past Saturday. When I turned the TV on, it will show the program for about two seconds, followed by a buzz coming from the lower left corner of the set. The TV then turns itself off, with the LED blinking 13 times. Online research indicated that this will need expensive repair/replacement. For an expensive, top of the line set, one would expect it to last longer than four years, especially considering the fact the TV is on no more than 4 hours a day. The unacceptable reliability issue appeared to be unresolved. I am praying my KDL-32XBR6 will last a few more years.

My TV (Model KLV-32BX350, Serial 3286787) got repaired on Saturday (24-11-2012). I complained on Monday (26-11-12) - and the complaint no is ** - but till now (30-11-2012, 6.45 PM), no one has come to check. The TV show room and the company are within a 5-minute walkable distance! Can anyone help me? Or, can you refund the money? Seriously, I am very upset. It’s already past 5 days. Reply or call me **. I bought the TV in June 2012. I called the office as well as the TV mechanic, and still no one is attending the call. At least, can you call me?

Sony Bravia model KDL-46S4100 - I have the same complaint about Sony as everyone else that got suckered into purchasing this TV. The right side of the television lags behind and is dark and blurry for about the first 30 minutes that the TV is on. When is Sony going to realize and admit that they made a faulty product? Sony sucks!

I'm too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony solely based on their horrific customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would really appreciate it. Even if all I can do is complain about how poor they are on every site that is worth posting on, I'd appreciate a list.

Sony 55" LCD TV - Optic block problem. I was told it was probably the projection lamp. I bought a $250 bulb from Sony, thinking that was the problem. I contacted them and was told there was nothing they could do. I have had Sony products in my home for several years but no more. Customer service is terrible. My advice, don't buy Sony products, especially the TV systems.

If you own one of the following Sony flat screens, KDL52Z5100 and KDL52XBR9, you should be aware that the company is finally owning up to the widespread problems we're having and replacing the TVs with refurbished models at no cost with a two-year warranty tossed in. If you already paid to fix your TV, the company will reimburse you, too. I called Sony, and they say they're shipping me another TV that should arrive in a week. Details are available at Sony's website. Some of Sony's statement: “As part of our commitment to quality, under the terms of the limited warranty included with the product, Sony will replace or exchange the LCD Panel or television for any Affected Model experiencing picture anomalies due to LCD Panel failure through March 31, 2014. Please note that except as set forth in this announcement, the terms of the Sony limited warranty for these products continues to apply.”

I bought my 55-inch Sony Bravia LED TV last September 2011. Now, it just shut down and it started with two flashing red LED lights. The service tech said it was a bad panel and the parts were no longer available. I bought it through Sears with a protection plan and I am hoping that I can exchange it for a Samsung. The tech said SONY is getting out of the TV business and he does not have parts or support to fix SONY TVs. The tech also said that Samsung or LG is the way to go.

I bought a TV from Wal-Mart. Less than a year later, it went out. They sent me a refurbished TV. The TV wouldn't even turn on. I called them again, and they said they would send another one. It took 2 weeks and numerous calls to get it. No one there seemed to know anything; they just kept sending me to someone else. I had the 3rd TV for a couple of months, and it went out just like the first one. I called Sony again and told them I was fed up and wanted a refund. They said no. I kept telling them that was what I wanted. Finally, they said they would give me a refund, but they had to have the TV back first. They are supposed to get a shipping company to pick up the TV. I called every other day to find out when it will be picked up. I keep getting a bunch of excuses. I am so tired of the treatment I am getting from Sony and wish something could be done about them.

Sony Bravia 52W - After less than two years, my subject TV failed with the black vertical lines that require power cycling for as much as half hour to get a stable picture. When I called Sony Support in Manila, I received the same "hustle". A replacement for $679.00 and they couldn't tell me what model or screen size I would receive. I believe Sony made a decision to knowingly ship defective products to the market because the demand was strong. I am posting this in the hope that some attorney will see it and undertake a class action against Sony. I have a repair tech visit scheduled next week to establish the failure mode and the specific component failure. I will post the results of that visit.

I bought a Sony Bravia 55" TV after becoming disabled. I purchased it from Costco with 2 year warranty. Within 6 months, I had 2 panels replaced (basically, the whole TV). I tried to have the TV replaced but Sony said no. Apparently, Costco has no power over such decisions. Now 2 years and 25 days later, the 3rd panel has gone out and Sony had me pay to have a tech come out to tell me that panel is bad and they won't take care of an on-going problem. If you bought a car and they had to replace the engine 3 times, I would call that car a lemon. Well, Sony sold me a lemon and said tough. Too bad they don't have lemon laws for Sony like they do for cars, but then I guess Sony would be out of business then. Warning; do not buy Sony - you will be sorry.

I purchased this TV (Sony Model KDL46xBR4 LCD) and it is not even 4 years old. And now, the right side of the screen display's a blur. I am told that the LCD panel needs to be replaced, and under contract, I am being told TV is not worth purchasing the replacement part needed. I expected this product to last longer than 3 years. A very dissatisfied customer of Best Buy.

I purchased my Sony TV from Singapore last Nov. '11. Unfortunately, it is out of order last month. We have called Authorized Sony TV Service station, and they refused to repair even if it is in Guarantee Period. We sent all necessary documents to Sony before twenty days, but sorry to inform, there is no response from them.

We have owned three Sony TVs and all three have had problems. Our current Sony Bravia 46" LCD model KDL 46WL 135/U2 TV which we paid $2,300 for a couple of years ago has the same problem as hundreds of other similar models with the backlight fluttering on the right side of the screen. It seems that Sony has knowledge of this problem but is not fixing the problem under any warranty or recall. The FTC should investigate this common problem and request Sony extend repairs to dissatisfied customers at no or minimal cost. Unless Sony extends some help for this problem, it will be my last product purchase from them.

A 4-year-old Sony Bravia (KDL-40VL130) 40" TV stopped working. I contacted Sony and they said they would exchange my TV for a fee of $329 + tax. Sony sent me a refurbished TV as a replacement. It didn't work. I contacted Sony again to get it replaced and was told a replacement would arrive 5-6 days. I called again today and was told I had to return the replacement TV before they would ship the next one. This problem started in August; I have yet to get a TV that works by October. Every time I call customer support, I get a different story. I’m not sure which is worse, the Sony TV or Sony customer service. I've never had a TV go bad in 4 years’ time and never heard of such poor customer service.

I purchased a 52" Sony Bravia TV on 8/1/09 (model KDL52VL150) from Costco and paid $2,099.00 for it. The set has been experiencing blackness and blur on the right side with terrible color resolution and loss of sound when switching HDMI components. I called Sony and was told the set was out of warranty and I would need to get an estimate for repairs. The estimate was for $2,785.83 to replace a faulty LCD panel. Sony offered to sell me a refurbished TV of the same model or comparable for $679.00. The refurbished model is not acceptable to me for an additional cost, especially, since new models are much cheaper now. Also, I noted on Sony's website that similar 52" Bravia TVs manufactured in the same year as mine were recalled for the same reason as my TV and will be either replaced or repaired at no cost to the owner. It stands to reason that I should have my faulty product either replaced or repaired at no cost as well, but that was not offered by Sony. I filed a complaint, but basically have no recourse for now. Needless to say, I am no longer the avid Sony fan that I once was.

I have owned my 46" Sony Bravia HD TV (KDL-4654100) for over 2 years. My husband bought this TV from Sears on 6/9/10 as a birthday present; it is now 9/27/12. Just today I was watching the Anderson show on TV and the TV screen went black. The TV is receiving power, because I can still see the green light on the front of the TV. We have three other Sony TV's in our home now. Will this happen to them as well? There was a report out about Sony having problems with their TVs; now, I have a problem with my TV. Why doesn't Sony take responsibility for this and recall all TVs from 2008 through 2012 and fix or refund these TVs? As the TV was already $960.00, and I figured it's a Sony TV, so why worry? And being that Sony only has a 1-year warranty and I am past that, they won't do anything for me other than refer me to a local service center, which I think is totally unfair!

I have a less than 2 years old Sony KDL52XBR9 TV. Left side of screen started producing black lines across the screen. I went online to look this problem up, and lo and behold, Sony has acknowledged that they have a problem and have extended the factory warranty an additional 16 months. I was instructed to call Sony customer support, and just like everyone else, I was told that I would be getting a refurbished TV. Oh, and also I have to take delivery, set it up, and then send the old one back. This is totally unacceptable! Sony needs to replace our TVs with new units – that in my opinion is the only acceptable offer.

We purchased this high-end HD monitor (Sony 40" KLV-40ZX1M) in May 2009 for $3347. Not long after, the picture darkened on the right side of the screen. We called the authorized dealer, Hifi House, who examined the TV and replaced the HD cable. From time to time, the same problem would appear thereafter, but it would disappear if you slid the set along the wall bracket, leading us to believe the cable connection was a little loose. This past May, however, the dark picture problem would not go away. Hifi House took the set from us and reported back that the screen was defective and that Sony no longer replaced the screen in the field. We complained to Sony and demanded a replacement. They did not respond, so we have sued them in Small Claims Court. The hearing is on 9/26, so we will see whether Sony will atone for its breach of contract or not.

I have owned my 46" Sony Bravia 46EX500 for 2 months over a year; that is all. I bought this TV from best buy on 7/22/11; it is now 9/22/12. The other day, I left out the front door and my wife told me the TV screen went black when I shut the door. The TV is receiving no power, and it looks like it’s the power supply. Now, I did not purchase the 2-year protection program from BestBuy, as the TV was already $960.00; and I figured it’s a Sony TV, so why worry? And seeing Sony has only a 1-year warranty and I am 2 months past that they won’t do anything for me (all they would do is tell me the number and address of local places that will service it for me), I called the place and they estimate $300 for repairs.

I am a big fan of your product. I don't buy any other product, home and in my office, only Sony products because I know your product is the best ever. Actually, I still have my old 60" Sony TV in my room for 15 years and still working. In 2006, I purchased a Sony SXRD Projection TV, model no. KDS-R60XBR2. I was so happy that year waiting for this product to come out, 1080p. Wow! But my disappointment started after a year I have to replace the bulb (XL-5300) and then somehow I've been changing the bulb every year! Once, I replaced twice in a year. (The bulb was too expensive.)

Our 32-inch Sony Bravia LCD TV (model number V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result, there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom. The rest of the television had a clear picture and was viewable. We called the abovementioned service center and the person (Mr. **) checked and told us that it would cost around Rs. 9000 plus Rs 700 labor to replace the panel. He advised us to use it as it is, which means it was viewable. Since the HDMI port was also not working, they told us the TV had to be taken to the service center to check the HDMI port and was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees.

The remote control sound button was not operational on my Sony Bravia 37L4000. Sony sent me a software update (via USB drive). It didn't work. Sony sent me to Alpine Electronics in Provo, Utah. I called them ahead of time, double padded the TV with furniture pads, and carefully drove 65 miles to the repair shop. After 2 hours, the repair shop called and said the panel had extensive damage. I told him there’s no way we damaged the set; it was double-padded. He could see the pads in our backseat. An argument ensued. I called Sony and was told 2 days later "nothing we can do"! Sony gave me the address for Alpine Electronics, 2048 N Canyon Rd, Provo, UT/ (801)-373-7372, but is not responsible for their work.

I bought Sony LCD TV model KLV32S4008 in August 2009 from Islamabad, Pakistan. I was provided with a warranty card until August 2011. My TV screen got blurt in August 2012. I took it to local Sony service station. I was told that I need to replace the screen as its life is low due to a design flaw in this type of LCD TV. The cost of replacement was 60% of its new TV cost. I complained about this design flaw and asked for compensation but the service center refused to accept my complaint. If I have to pay 60% cost, then why not buy a new TV? And if I have to buy a new TV, then why Sony? Long time back, I bought a Sony TV in 1985. It is still operational. Then, I bought another in April 2000 - it is also still operational. Due to this reputation of Sony, I bought Sony LCD TV but it ended up in a wrong decision. If Sony has a design flaw, then it must retrieve these TV's from market and get them fixed, instead of disappointing customers and spoiling its reputation.

Just over 2 years after purchasing a 52” Sony Bravia KDL52W5150, the picture began to fail. It got progressively worse until it was worthless. Several phone calls to Sony and online chat sessions are a waste of time; they offer a refurbished TV for $700 ($679 + tax) and only a 90-day warranty. I fought that and got it to 5 months total, but still think that is ridiculous. They make you get a diagnosis from an "authorized" Sony dealer. The 1 company around was nice and helpful, but still cost me $50 to haul the TV to their shop, would have been $70 for home visit, and have them tell me what we already knew was the problem because I had talked to another service company on the phone and he knew exactly what it was and not to waste money and time.

I purchased a Sony Bravia 46" TV from Best Buy in Spring, TX on 12/23/2010. I paid about $1,800 (with taxes, calibration fee, etc.) and with what we thought was Sony's history of producing good products, we did not buy an extended warranty or Geek Squad plan. TV has worked great until this week. We turned it off on Monday night and Tuesday morning, it would not turn back on. I called Sony and was told to unplug the TV for 1 minute and plug it back, in which I did. No luck! I was then told that since we did not purchase an extended warranty, they would sell us a refurbished TV for $579. Sony's warranty is out by 8 months and they want to sell me a refurbished TV?

I was in love with Sony products. Actually I was considered it the No. 1 company producing electrical item especially the sound system. This was since I bought my first tape recorder in 1974. Two years ago, precisely on 5/9/2010, I bought 32" Bravia LCD for 3,000 LE. I was very happy with it. Two days ago, on 8/10/2012, I was watching TV by myself. Then, I found one main picture and other pictures moving up. I bought that LCD from Cairo, Egypt guaranteed by B. Tech stores.

I need immediate attention to my old Sony 60 inch replacement. Sony made a mistake and will not help me!

I purchased this Sony Bravia 46VL160 LCD TV at Costco 9/19/09. Mid of June this year (2012), I noticed discoloration on the screen. It eventually got worse and became vertical purple lines. I called Sony Customer Support. They offered to replace the TV w/ a rebuilt for $579 + tax. The other option was to call Sears Service, their repair referral. It cost $99 for them to come out only to find it was a bad LCD panel and a replacement part was not available. The technician said he had come across this before and thought some of his customers were successful in getting the TV replaced by Sony at no cost. I called back Sony Customer Support (Manila, Philippines). They wouldn't offer anything else than buying the refurbished TV. I asked to speak to a manager. I was transferred to Customer Support. I was told the same reason and that I had gone up as far as I could go to register a complaint. I'm very disappointed in Sony and will spread the word. This appears to be a common problem after reading all the complaints on the internet.

I purchased a Sony Bravia KDL-46VL 160 in September 2009. In July 2012, a black shadow appeared on the right half of the screen. Of course, this happens only 10 months after the warranty, but who buys a $1,200 TV to last less than three years? My other televisions lasted over 10 years, but of course they were not Sony's. I will never buy any Sony product again. I tried to get help from customer support/relations but it was just a waste of my time. They offered a refurbished TV for $579 with a 90-day warranty. I declined and asked to speak to a supervisor to file a complaint. I was given a reference # and told someone would call back in 1 business day but that never happened. After numerous calls, I just gave up. According to other posts, this is a common problem with Sony - poor products and poor customer service. Lesson learned: never buy Sony products.

My Sony LCD Bravia 32-inch TV is not working because it automatically turns on/off. Your executive came at my home but did not check it properly and said your BAA board will be changed. I want you to please send the most senior person to check my TV and contact me as soon as possible.

I purchased a Sony Grand Wega model #KDF-E60A20. I purchased the extra warranty for 4 years and found out the bulb for the TV was not covered under this so-called warranty. I later needed another bulb to be replaced and now I have blue dots all over the picture. What will Sony do for this problem?

I purchased a Sony 47" (model KDL-46VL130) from Costco in 2008 for $1,999. Well it lasted about 3.5 years and I didn't even use the TV that often! One day when I turned it on, ghosting and black vertical bands appeared. The problem progressively got worse and twisting the TV no longer brought back the normal picture. Upon researching the problem, I discovered it was a common problem. I contacted Sony and all they did was direct me to a local repair shop and closed the complaint ticket.

I purchased KDL 46EX720 3D TV from HSN.com on 6/3/11. Delivery was stalled until 7/25/2011. Shipper delivered TV and it was set up on 7/25/2011. On 7/26/2012, my TV completely died. Sony refused to honor the warranty, going to the 6/30 date as when the warranty started. Samsung honored their warranty even after 3 years! Sony does not back up their sets. For a $1500 TV to die at 1 year and to count the days and decide to not honor their warranty is horrible! I will never buy Sony again and will tell everyone I know about Sony's lack of good service and recommend highly that they buy Samsung.

I have an HD projection TV about 6 or 7 years old. About 6 months ago, I noticed that when I use my DVD player, game system, Blu-ray or video camera, the colors are off. I had a couple repairmen look at it and they said that everything checks out fine. The last serviceman contacted Sony and they told him that the equipment was not compatible, which I find hard to believe because it worked fine before. The next time I’m in the market for a TV, I would really have to consider whether or not to buy another Sony.

I bought a 46" Bravia TV (XBR4) two weeks ago and it was shipped without a base stand. I called the Sony hotline 5 times. They wasted a number of my hours by kicking me around their departments without anyone solving the base stand problem. Finally, they called back today and their answer is either return or wait until October when the base stand will be available. I wonder who else would ship a TV in the first place without the base stand. The bureaucracy of this company is leading it to failure. I will not buy Sony product anymore. I'm glad I chose a Panasonic camera recently.

40" LCD Sony Bravia HDTV - My husband purchased this TV 15 months ago and now, the TV is not working. I looked online and found that hundreds of other consumers are in the same boat. The TV was not used that often in the past 15 months and the cost was around $450.00. I spoke with a Sony rep, who said there is nothing Sony can do but to take the TV to a repair shop. It will cost around $200.00 to fix it, not worth it. I will not purchase another Sony product.

I purchased an FD Trinitron Wega Sony TV model KV-40XBR8OO in 2002 for $2,500. It gave me about 5 years of good service until I had to have it serviced at a very expensive price. But now that it is over 10 years old, Sony doesn't offer any parts to repair it. Now I am stuck trying to find a company that will remove the set from my home. It weighs about 2,500lbs and was told it cannot be dumped in a landfill because it contains hazardous materials. Now it is sitting in my living room, taking up space and I do not know where to go from here. If I knew that I would have so much trouble trying to get rid of this TV, I would never have purchased this set. I think Sony should be held liable for removing the set from my home or give me suggestions on how to remove a set that they should have never been allowed to build. I am through with Sony and will never purchase one ever again!

I'm extremely disappointed at Sony. I purchased a 70" Sony XBR, paid nearly $6,000. I had to buy 3 bulbs at about $120 each and now the optical block has gone bad. Sony repairman came and I paid him $65 and he said Sony doesn't make this part anymore. So, I'm stuck with a very expensive piece of junk. I called Sony; they said, "sorry." Unbelievable. Never again will I buy anything and I mean anything from Sony.

Sony products are garbage. I had a big screen TV fail (normal usage) one month after the warranty expired. Their engineers got it timed down perfectly. I will never purchase another Sony product again. At this rate, I will go broke. Oh that's right, the middle class is going broke while the companies are getting richer. See how it all works now?

I purchased a Sony Bravia 46" TV in December 2008 from Best Buy for $1,900. I am still paying this TV off. The model number is KDL-46W4100 and the serial number is 9105505. About two months ago, I started noticing several horizontal lines measuring approximately 5" in width and about 1/4" tall. Progressively, these lines have increased in number and now there are four reddish-orange boxes in each corner of the screen. I called the Sony support phone today and was transferred to a call center in the Philippines. The rep told me that it would need to be diagnosed by a repair technician since the TV is out of warranty.

I bought a very expensive ($2,500) Sony Bravia 52" 3 years ago and now the picture is having lines and it literally takes an hour to warm up. I see that numerous people have had the same exact issue! Sony offered a refurbished one for $679 with only 3 months warranty. There is clearly a defect problem and they refuse to take responsibility. I used to be a Sony fan, but never again! They could have offered more and kept me as a loyal customer, but they acted like a crappy company they have become, so I will never buy a Sony product again!

We purchased a 46" Sony Bravia TV (model #KDL46VL130) in December 2007. In 2012, the screen started turning dark and getting horizontal lines on the right hand side. After searching online, I discovered this is a common problem and Sony actually admitted the LCD screens were defective in 46" Sony Bravia TVs sold in 2007 and offered to extend the warranties on them. However, when I contacted Sony customer service, they told me our model number TV is not covered and because our TV is out of warranty, my only option is to pay to have an authorized dealer come look at the TV at a cost of $135 (which Sony said they will not reimburse), get an estimate, and call Sony customer relations back and they will see if there is anything they can do.

I purchased an 46" Sony LCD TV, model # KDL-46EX710, and after one and a half years, it has developed three big vertical lines on the right hand side that extended all the way to the middle of the screen. Sony will do nothing about it because it is 6 months out of warranty. They offered me a refurbished TV for $579. I told them to shove it. I will never buy Sony again ever! Clearly their products are now junk and they won't stand behind their products at all. I will save my money and buy a different brand but until then I am stuck with this piece of garbage that took me over a year to save up for and purchase. I am disgusted with Sony to say the least.

I bought a Sony LCD TV 46" over a little over 2 years ago. The TV has a vertical line on the left side. I know that I'm out of warranty, but a TV for that price should be better. I have an LG and a Toshiba in other rooms for over 6 years, they work like the first day. I'm angry not by the fact that they don't want to help and stand behind their product. I'm angry and insulted by the fact that they want to help me by selling me another piece of ** for $500.00 that is refurbished. Meaning, buying somebody else's problem. My advice, go to Best Buy and buy a nice Toshiba. Listen, bigger than 46" LED and for only $799.99. Something that will last. Only fools buy Sony product.

We purchased our 40-inch Sony LCD TV (Model: KDL-40V4100) three and a half years ago for $900.00. After talking with Sony rep concerning dark band of color on top portion of the screen, he determined it was screen panel failure. He supplied me with two phone numbers of service companies who were authorized to repair the unit. They both agreed that it is a screen panel failure and would cost around $1,500.00 for the part alone. Sony offered a refurbished TV for $329 plus tax. Reading the online comments, the refurbished TVs have just as many defects as the original. This generic problem needs to be recalled by the manufacturer. Sounds like a class action to me.

I own a Sony 60" 1080P LCD TV that has totally failed after only 4.5 years of service. It cost more than $2500.00 new and was supposed to be Sony's top-of- the-line. I also own a Vaio 17" laptop with a 1080P display that has failed at approximately the same age. It cost about $1900.00 new and now has several vertical bands approximately 1.25" wide on the display where there is no video. That represents about $4400 in electronics that is now junk. Both of these products should have provided many more years of trouble-free service. Sony reliability leaves a lot to be desired. I won't be buying any more Sony crap!

Sony Bravia 47 in. TV - Our TV's sound goes loud and then quieter. I bought it from Best Buy in Westminster, CA. We had it calibrated for $200 and bought extended warranty for 4 years from Best Buy. But Sony won't allow us to have Best Buy repair it the first year. We bought the TV on July 13, 2011. Sony said they can't get the part and is offering us a refurbished TV with 2 year warranty. This is not acceptable since we would lose the money we paid to Best Buy for calibration and the extended warranty. My mother-in-law bought the exact same TV, but had no picture after only about 6 months. She chose to take the refurbished TV, which also had picture problems. She ended up trashing it, taking loss of what she paid for the first TV.

Do not buy Sony LCD TVs. I purchased one in the middle of 2008 for a whopping $800 and it is now worthless and out of the blue, the display is bad. Without the extended warranty, Sony will not even speak to you. My issue is that I have never had a TV last me only 4 years, ever. I had it looked at by a TV service center and they informed me that they have seen bad displays on Sony Bravia LCDs multiple times in the past and customers are not happy. I was also told by a certified repair tech to avoid purchasing Sony LCD TVs as they are no good. If you call Sony, you get a rep in the Philippines and they are horrendous and could care less. Sony will never see another dime of my hard earned money.

Even after my friend warned me about Sony TV, I still went ahead and I bought a Sony TV KDL52Z5100 in Christmas season of 2009. All was good, lasted for 18 months and then it started crumbling down. First, the dark patches appear in the left panel then goes away after 5 minutes. Now, it spreads to the whole center with horizontal lines and goes away after 10 minutes. Never will I buy another Sony - advice for consumers. Go to buy at Costco Wholesale, they don't buy garbage. They check out the products that last for their members and also give you an extra year warranty. If not a member, pay a members' fee and buy worth every penny.

After two years, my Sony 46V5100 has developed lines on the screen. I have taken the TV in to a local repair shop and after paying a service fee for them to look at the TV, they have deemed the LCD panel as faulty and needing replacement. Sony will not do anything since the TV is out of warranty. They did approve me to buy a new TV at a discounted price but the price was still $600. I am boycotting Sony products and will do my best to influence my family members and friends to do the same. Sony should step up and replace all of these faulty LCD panels as most of their LCD TV's have or will have this issue. Sony, you suck big time!

We had a Sony Bravia KDL-52XBR9 just long enough to get out of warranty - about 16 months. Like many people have reported, we likewise started getting horizontal lines on the screen. We called Sony. They said we had to pay for a service call to confirm the problem and then they would offer us a refurbished set for $679! By the time we paid for the service call and refurbished set, we would be throwing another $800 at what appears to be a problem set that Sony would then only warrant for 90 days! We used to be all Sony people. No more Sony for us and family. We tell. We'd rather invest $800 in a better brand than waste on a bad product. Buyers, please beware!

I have bought a new Sony Bravia 26-inch EX series TV on November 27, 2010 for 26,000 Rs. It just worked for a year and 3 months then it started to reboot automatically when I turn on the TV. Now the warranty has expired and they are not willing to give extended warranty. When I checked with Sony Service Center, they told the software is corrupted and they upgraded the firmware and told me that they needed one of the remote cards to be replaced. I agreed to pay 1,800 Rs and got it replaced just after 20 days. Again, the same problem started to appear. Sony Service Center told me that they will check all the internal cable connections. Now after 5 days of testing in their lab, they told that it’s working fine.

I purchased a Sony Bravia 37” flat screen back in June of 2008, and am having the same problems with a distorted picture on 3/4 of the screen. Looks like I have no recourse but to throw the TV out, since so many people are complaining about having similar problems and the fix is so costly. This TV should last for decades! What a shame.

I have purchased Sony Bravia KDL52z5100 TV from Best Buy in 2009. Lately (last 8 months), the TV started acting up and I have complained to Sony company. They wanted me to have Sony-authorized service people come and do the evaluation, which finally I did it on 05/14/12. The service people detected the problem and no surprise, it will cost me to replace bad panel for just $3,042.01. What a joke! Today, I called Sony customer service dept and after talking over 45 minutes, he offered me to buy refurbished TV for $699 +tax. Who in the world wants to buy used TV again after I have gone through painful experience? I felt Sony really doesn't care at all. No more Sony.

I bought a Sony Bravia HDTV from a local Best Buy store on March 11, 2012, part financed it on Best Buy credit card, did not purchase any protection plan from Best Buy. On April 20th, left half screen on the TV started flickering and blurring. Since I had no protection plan from Best Buy and since the TV had a one-year warranty from Sony, I contacted Sony directly. After lodging a case with them, they called about 5 days later and offered me replacement with a "refurbished" unit of the same model.

I have a flat screen Sony TV which was launched initially by Sony. During the last one week, while switched on, the TV continued on-off, on-off, on-off mode. I lodged a complaint at Sony Service Center PS Electronics, Nagpur on 10/5/2012. The five days is over and nobody came to repair the TV. I contacted the service center many times, getting the answer that a man will come. The TV's size is big, hence I cannot take it to the service center. I request that if this is a reliable company, then send a person immediately to repair my TV. I am hoping for good service.

I bought a new $1750 Sony KDL-46XBR8 TV from Best Buy (this was a $5000 TV when released if not on sale). Recently, two horizontal 5" x 5" boxes appeared at the top of the screen. I had tried resetting factory defaults, removing filters and presets, but nothing works. Unfortunately, the TV is a few months out of warranty. I hardly use the TV and don't even have Cablevision. Sony's reputation is seriously under review. Could Sony or others contact me to resolve this?

The two-year-old Sony BRAVIA television, which just out of the manufacturer’s warranty, is having problems with the picture. I contacted Sony who recommended an authorized repair dealer. The problem is with the LCD panel. The LCD panel is no longer available through Sony. Sony’s resolution was for us to purchase a refurbished TV for $675. This has apparently been an issue with all Sony televisions. Why was there not a recall or at least notification from the company prior to so many customers having their televisions going bad? I want to make Sony accountable to all of its customers. Please contact me at **. Thanks.

I had a TV from a recall and I was offered a 55-inch free. I sent in my paperwork and then they said they haven't heard from me, so I can't get that TV. Now they want me to pay $775 for a 55-inch. What a joke. They never called me and I still have their emails. I was in the hospital and called at least 2 times a month to let them know what was going on. That is okay, I used to buy all Sony - laptops, TVs and PS games. I will never spend a dime on Sony even if I have to buy 2 TVs. I think Sony has gotten ridiculous. What is funny is they have no problems calling me now to see if I have decided what TV I want.

Sorry to inform you that I have purchased a Sony TV model no. EX520-40"LED full HD from an authorized dealer, i.e., Nightingale Asansol on 25.04.12 (serial no. 2484192, product no. 18342401). I installed the TV in my house on 29.04.12 with Tata Sky HD set-up box, but its picture is coming hazy and has very poor quality. So, I informed the dealer, but he told me to contact the Sony service engineer. I also contacted the Sony Service Center Asansol, and the service engineer visited my house.

My Sony KDL46EX700 LCD TV was only one year in use and had a panel failure. Sony will not pay to fix it due to the very high cost. But in return, their "best offer" is to sell me a refurbished 46-inch Frankenstein TV and make me pay $600 for it! This was a brand new TV that I spent almost $1,000 on and it did not even last one year. Sony's customer service and what they offer you as a consolation prize, are unacceptable and disgraceful. Whatever happened to a company standing behind its product and admitting fault when it is clearly a bad product?

52-inch Sony LCD model KDL52S4100 - This was purchased 3 years ago in 2009 and after a year and a half, problems began with intermittent horizontal lines and distortion with bluish coloring. As time passed, it became a permanent situation. You could not view the television. We took it to a repair shop and after a $60 diagnostic fee was told that the LCD panel part number 1-802-651-12 needed to be replaced at a cost that doubled the original purchase price of the television. He informed us that the part is not even a Sony part but a Samsung part. After reading numerous complaints regarding virtually the same problem, it seems that Sony has not resolved this issue. This television should not be a throwaway item and should have lasted longer than 2-3 years. This item should be recalled. We attempted to contact Sony customer service and to no avail. Nothing was done. I would never recommend a Sony product to anyone! If anybody has had any luck with Sony, please post route taken for satisfaction. Thank you.

I purchased a 50-inch Wega TV that was manufactured in May of 2005. A year ago, a blue blob appeared and ran across the lower 12 inches and in the center of the screen. I called the customer service line and they referred me to a service center near me. I asked for someone in "Customer Care" (joke!) and spoke to Margaret (**). She informed me that this model went out of service in 2004. Absolutely no offer to help or warranty the issue. She said "It's Policy!" So much for the Sony brand, I will never purchase a Sony TV, computer, camera or anything with that brand on it. And I have purchased many, many!

I have purchased a Sony 40" LED TV (model no. EX520) on 25th April 12 from Sony Dealer Nightingale, Asansol but he get me a demo TV which was hung in his shop. I asked for another TV but he said it is out of stock and not to worry since it is a new TV. I want to see the manufacturing date in the cartoon but there is no manufacturing date indicated. I thought it was scratched out before. He told me not to worry and take it. Then, the TV is installed in my home with Tata SkyHD but the picture quality comes very poor like ordinary LCD TV. Please do the necessary action as early as possible and arrange to replace my TV (New Sealed Pack). Otherwise, I bound to knock the door of the court.

I bought the Bravia KDL-321-4000 32" flat screen LCD about 2 years ago (without looking at the receipt) and paid almost $800 for the television. It has slowly started showing black lines from top to bottom of the screen. Similar to burnt pixels in the screen and it is slowly getting worse. I have been trying to get Sony to admit this flaw, but they keep saying it was my fault. I bought a Vaio laptop computer around the same time that I paid almost $2,000 that from the opening of the box, had a faulty screen. They told me that is also my fault. I have been raised thinking Sony is a reputable name, but I am learning at the expense of my shrinking bank account that they are junk!

There are hundreds of complaints about these KDL-52W4100 flat screen TVs with the same issue. They have lines running through them and mine has green lines and is unwatchable. This TV is 2 1/2 years old and we paid $2200.00 for it. Sony refuses to admit there is a problem and offers its customers refurbished TVs with a 90-day warranty at a discounted price. These TVs need to be replaced free of a charge.

My Sony model KDL 46S5100 TV has vertical red lines going through the screen and they are growing longer. The TV is 2 years old and we want some sort of reimbursement for this so I can buy another new TV to replace this one. I will try to call Sony Complaints Department again otherwise, a law suit my happen. Thank you.

I am experiencing exactly the same problem. I purchased my Sony Bravia KDL40S4100 in Jan 2009 for $1000. Last week the left-hand side of the screen started flickering and slowly developed vertical bars that obliterate the entire left-hand side of the screen. I called Sony and they offered me the same thing - a refurbished TV for $329 + tax with a 90-day warranty in exchange for my TV. If I didn't know any better, I would say that Sony is running a scam.

Very unhappy about how this was handled by Sony. Obviously, Sony is making some bad flat screen TV as we have only had our Sony Bravia 40 inch for 3 years. While watching it, the left side went black. TV’s should last longer than this. I called Sony and they could sell us a refurbished one for $329 when we paid $1,100 in 2008. I think Sony should have a repair person come out for free since googling it and reading others that have the same problem. Model number of the TV is KDL-40S4100, serial: 1025869. So basically, we're going to have to pay to have this TV fixed or if it costs more than $500, just buy a new TV. Sony is a good name but I would never buy a Sony TV ever again after this incident.

I purchased a Sony KDL52W4100 TV in early 2009. About 14 months later (shortly after the factory warranty expired), the TV started to develop a horizontal band across the screen that would not go away. After spending about $125 for a diagnostic report, it was determined that the panel had failed and it would not be cost-effective to repair. So I contacted Sony and they offered me a similar KDL52W5100 for $650. Given the price of LCD TV at that time, I thought that was reasonable. So I accepted it. They never mentioned the replacement TV was refurbished. In fact, when the TV arrived, the paper inside the box says it's new, but it only came with a 3-month warranty which is weird.

I called Sony to complain about my Bravia KDL-52W3000 TV, which now has two vertical lines running down the screen, one green and one red. Sony told me that I have a bad panel and the TV needs to be replaced. This TV was purchased in January 2007, and I paid $2700 for it. I didn't expect it to last forever but this is unacceptable. The rep said that I could take the TV to a Sony repair shop, and if it was determined as bad panel, Sony would sell me a refurbished TV for the price of $679 and the return of my set. I think Sony has a big problem with their sets right now and if enough people complain, we can get them to recall these sets. I'm going to post this on Facebook and see what response I get. Never to buy Sony again.

On Feb 19, 2012, my husband bought a 40-in. Sony Google TV at Fry's City of Industrial Store (California, USA). We were very happy and it had been working well for 52 days. On April 12, when I turned the TV on as usual, it showed nothing but a black screen with power on status. My husband then checked all plugs, wires, even the internet connection, but everything was in the right place. We called the store and were told since we hadn't extended the store warranty, only the manufacturer's technician could provide help. It was quite ironic because we eventually decided not to buy an extended store warranty simply because it was a Sony product. At that time, I was still holding my expecting that Sony will give us a satisfactory response. Then the nightmare came.

I bought the Sony KDL40XBR7 TV in December 2008. Now, the TV got the problem that the LCD panel was out. It didn't have no picture and sound at all, but a snowy screen and green straight lines on the bottom left corner. The problem happened forever, and the TV could not recover. I found many complaints that described the same problems as mine. This could be that the Sony has been designed and manufactured the defective and lemon LCD TV products. Sony must recall the defective TV, give customers new and good ones, or compensate them for their loss because nobody on earth has spent thousands of dollars on this lemon panel TV and found that it worked only three years, and threw out to the garbage.

I purchased the Sony LCD 32CX 32D TV on 24.08.2011 costing Rs. 36,500/-. Within this short period of 7-8 months, it is the second time when it is again giving problem. First, its on/off power supply was not working. Because of under warranty period, it was changed by the company. Now again after one month, it is CD/DVD player is showing the `tray error'. Due to this, I have faced many troubles and I am also very disappointed with Sony, being a renowned and trustworthy brand in Indian market. Hence, I request Sony to replace my TV with a new one so that my faith and satisfaction from products of Sony sustains.

I bought a 42-inch Sony TV 2 years ago at Walmart. First of all, the remote is crap because it doesn't work all the time. Now, I have lines in the middle of the screen which makes it impossible to watch the TV. I'm so upset about this. I see a lot of people are having the same problem. I wish I would have seen this before I bought the TV. No wonder they were so cheap.

The TV started smoking and then it stopped working. I paid $679. On sale, I thought Sony was the best name out there. I’m very dissatisfied. I would like to exchange for another one or a credit towards another.

We purchased a high-definition projection screen 46-inch Sony TV in 2007. On the advice of a Sony service representative (he said his name was Fred), we purchased the extended warranty primarily because "Fred" said it would cover the projection lamp if it failed within the extended warranty period. The TV is presenting a screen message that the lamp is about to fail. We pulled our extended warranty to find that when sold, Sony had issued at start date 6 months prior to when we purchased the TV. This action caused the end date to be moved up 6 months. After much discussion with Sony, we were able to get the warranty expiration extended to make it still in effect. To no avail however, we're now told that the extended warranty does not cover the projection lamp. We spent $160.00 and change for a warranty of nearly zero value.

I bought a Sony Bravia 32 inch 3 years ago and it's now gone. I called TV repair, two places, and they told me it would be cheaper to buy a new one. I will not buy a Sony again and I feel, as I am almost 80, that this is not long enough for a TV to last. You sell a bad product and I bought it at Target.

Shortly after purchasing my Sony Bravia TV KDL46W4100, I started having picture problems. Our neighborhood was having problems with cable so I thought it was part of that. A year later, we (neighborhood) were still having problems so I switched to DirecTV. My picture problem continued to exist at times when the TV had been on for a extended time. Sometimes, I could shut the TV off; other times, I would have to leave it off for a while and recently, I started a fan blowing on the screen. All of those cool the screen down and the picture returns to normal. I have contacted Sony three times and the last two responses have been that they would sell me a used TV for $550. I do not want to purchase a used TV and if Sony doesn't take care of customers with defective TVs, I will also not be purchasing another Sony. They had a news release this week that the huge decline they are experiencing in TV sales is of real concern to them. Maybe if they produced a quality product and improved their customer service, that would not be occurring.

I bought a Sony KDL 46XBR4 in January 2008. Recently, the LCD screen went out. I was advised of prior Sony problems with TV and their extension of warranty. I called Sony and they advised they would send someone out to repair at no cost. Days later, Sony called and advised that the part for the TV was no longer available and they would send me a refurbished TV with similar features with a 2 year warranty. I advised that old TV was mounted on wall and need to be professionally removed and reinstalled. Sony said this was my responsibility and I accepted. I was never told that the old and replacement TV's were to be swapped.

In 2005, I bought the Sony KDF 42WE655 after a long search. Only a year later, the TV had problem with the picture. At that time, I change the bulb. Play good for very little and then the same. I complain about the bulb and only to find out that there was a recall for my TV. I miss the recall for about a year. I bought my TV at Circuit City. It closed down. I never heard about the recall. I still have the TV. It plays very bad now. I can’t see it anymore. Now I am ready for another TV. I love the EX 620. If I can get some nice coupon from Sony, I will buy that TV. After all, I think I deserve that.

Less than two years after purchasing a Sony Bravia 52BR 9 TV, the LCD panel went bad. Sony refuses to acknowledge this as a recall problem and read their script every time I called, which was maddening! I spent $2,200 on this TV which gave me 11 months of service. I finally gave up, which is what Sony wants all of us to do. I also found hundreds of postings on this same problem.

We proudly purchased our 46" Sony Bravia in February 2011. Unfortunately, we began having problems one day before our limited warranty ran out. Sony said it was probably our cable connection and confirmed it was not the TV. Not long afterwards, our picture became worse. We now had horizontal lines through the screen; on the left hand side, there was an egg-shaped discoloration. I felt because our initial call was prior to the expiration on the limited warranty, they should have been more than happy to replace our TV as it the right thing to do. Boy, was I wrong! I was livid!

Well, here we go, I’ve read at least 100 complaints about this problem on a Sony Bravia KDL-40S4100, left side of screen has colors running through, making watching the set impossible. I have a case, I paid $120 for an authorized Sony repairman to come out and verify it's the LCD panel. I’ve sent my pictures, proof of purchase receipt as well as the receipt proving I had an authorized repair shop diagnose the problem. No, I’m waiting for the 7 business days for what I know will be an offer to buy a discounted refurbished set for $800 or so. I know if this is the offer, I will be encouraging anyone I know to never deal with this company.

46" LCD TV is no longer working after just 3 years. The screen just started to go black. Now, only 1/3 of the screen is viewable. From the numerous complaints about this TV found on various websites, Sony has known about this issue for years. Their remedy, to force me to buy another one of their products! Why would I give them more money? There are hundreds of people in this situation. I'd like to look into a class action suit based on the sale of a product they knew to be poor. The number of folks out there with this problem should be enough for Sony to take action to make them whole again. Aren't there lemon laws out there to protect us?

I purchased a Sony 55" KDLHX5500 LED TV from Best Buy last February 5th, 2011. The TV started acting up 11 months later, turning itself off and back on. I called Best Buy to send out the Geek Squad who never showed. The TV didn't act up again until Feb 10th, a few days out of warranty. This time, it was dead for good. I complained to Best Buy for the no show. They passed the buck to Sony. I called another respected Sony authorized dealer who agreed Sony should take care of the problem. He put me in touch with the local Sony repair. He also stated that he expected Sony would handle the problem everything considered. He stated that Sony changed the way they handle their repair techs as of January 2012 that he could fix the TV and I could likely get reimbursed from Sony. He charged me a fair price of $500 to replace the power supply and the LED board. He made it clear to call Sony support and he felt they would reimburse me. I called Sony. They refused to even cover the parts!

Less than 20 months after the purchase of this well-rated Sony 52 inch Bravia XBR6 TV by Consumer Report and CNET, I purchased from Circuit City, registered it, and enjoyed until horizontal lines across several sections started showing up. I no longer rely on Consumer Reports to begin with. I contacted Sony in Sept 2011 and they sent a software for firmware upgrade, which did nothing. CC is out of business so is the Sony one-year warranty. Now the TV is without picture, and Sony is still claiming it not to be a high frequency problem.

My 52-in Sony Bravia TV had problems with the screen, so I contacted my extended warranty to send someone out. They said it would be more to fix than just replace, which I didn’t want because I would lose my extended warranty! Well, they said they had to replace, so I lost my warranty and had to spend $300 to extend it on a new TV! I’m very upset! Well, the TV they sent out wouldn’t work when I tried to use the internet and other features! I called Sony on January 3, 2012 and they tried numerous times on the phone (total of over 6 hours) trying to troubleshoot! They had broken English, they were extremely hard to understand, and they wouldn’t send anyone out.

I've had my 52" Sony Bravia, KDL-52S4100, for about two years and about a month ago, the display showed dark in the center and trails on the right side of the screen. It takes up to 15 minutes for it to go away. This occurs now every time I power it up. I have read the the numerous complaints on Sony Bravia TVs and it seems I'm another victim. I'm done with Sony.

I bought a 32 inch Sony LED 3DTV KDL32EX720 in Mazyad Mall in Mussafah (Feb 1st, 2012) which has one-year international warranty and I got the TV in Kerala. After one week of use, the TV does not work. I called the Sony Customer Care Center in Trivandrum. A person told me to call the service center in Varkala. I called the service center in Varkala and an authorized person came in my home and checked the LED TB. He told me the power supply board is defective and the parts come in Delhi so I need to wait for two weeks. Then he took the defective power supply board and sent it Delhi.

I bought a Sony Bravia 46 inch LCD TV model #KDL46S4100 from Best Buy 3 years and 2 months ago. The TV completely stopped working and Sony does not stand behind their product.

A 3 to 4 year old Sony TV KDL-46V5100 shouldn't need a new panel that cost as much as the TV did in the first place. Picture was great, started with a red line on the left side. The next day, I had lines all over the screen. I took it to a repair shop. They told me TV isn't worth fixing. 1,400 bucks down the drain. I always thought Sony was top of the line, not anymore. Junk is all they sell now. Shame on Sony, they have no class anymore.

I had purchased a Sony TV kdl40-xbr5 in December 2008, with an 18 month warranty for $2,400. The TV started having ghosting problems on the right side of the screen for the first 10 minutes after turning it on. I contacted Sony who said that they were not having any problems with their units and it was probably my cable connection. We changed the cable box and it continued to ghost on the right side. I began to notice other complaints on blogs.

I bought a new Sony Bravia KDL-52W3000 in April 2008. A few months ago, the left side of the screen started ghosting and the center was dark until it warmed up. At first, the warm up was 5 minutes. This became 25-30 minutes. Now, the left side is a mess. I had a repairman look at it and he said the LCD panel is defective and that lots of Sony Bravia models have the same issue. I paid a lot of money for this TV and expected more from a brand like Sony. Like others, never again! Sony should recall/replace these TVs. They know there is a problem with them.

I purchased a top of the range Sony TV from their authorized dealer in Baku, Azerbaijan for over $6,000 around 6 months ago. Since then, it has developed a clicking noise from within the TV, which is very disturbing while watching it. I contacted the shop who came out and admitted it was making a noise. They went away and came back only to say this noise is normal on all these models of TV! I don’t expect a high level of service from the shop in Baku for obvious reasons. However, as it states on the warranty, Sony Middle East (Dubai) is responsible to honor it. I have tried contacting them 10 times and received no response or resolution to the issue.

I contacted Sony about my Wega 60 Sony TV. They know that these units are junk; it's all over the internet. I called for service, because all the people turned yellow people and because of the big blob blue circle. Well, the service department sent me to a special Sony unit for replacement of the total unit. I gave them my number, email, and SSN of the unit. They said they would get back to me for a settlement. Well, they did; they tried to sell me a choice of one of two Sony units half the size of my unit for $850.00 and $950.00, my choice.

I bought a Sony Grand Wega 60". After 4 years, the TV started to have problems. It works when it is cold, but I can not switch it on when still warm. I contacted Sony and they gave me a repair center number from Rhode Island. I live in Florida. The customer service representative was probably from another country and could not understand why I can not take my TV to Rhode Island. I just hung up. I'll never buy a Sony again.

Sony is lacking in quality and customer service. I wish I would have found this website prior to buying my Sony 52" LCD flat screen from Costco. I bought it in 2008. Problems started right after warranty ran out. Now, the TV is almost unwatchable. Sony customer service doesn't care. I have been a long time Sony buyer because I thought they were higher quality. Never again!

We purchased a Sony Bravia 46" flat panel LCD TV in June 2008 (Model: KDL-46S4100). In February 2012, the right side of the screen started ghosting occasionally when we turned it on and then the center of the picture started appearing very dark. After about 1/2 hour, the problem resolves itself. Now, it is happening every time we turn on the TV.

After 2 years and a half, my Sony Bravia 46'' started to have image problems. The colors were mixing and shaking badly for about 20 minutes each time when I switch it on. After 3 years, we have no image at all and I have to leave it on for 2 hours before I want to watch some TV. I went back to the shop where I bought the TV. They couldn’t do anything because the warranty just expired. Anyway, I’ve got a phone number from a service company and they asked for 500 euros to fix it. This is ridiculous. I’ve paid 1800 euros for a Sony. This was a big investment for me. I trusted Sony and they let me down. I want that Sony will at least fix the TV. I really hope that you will do something.

Very few tiny, blue spots and bands appeared last fall on my Sony Wega screen . I thought it was one of the projection bulbs got worse just before Christmas and I called Sony in January. I got the tech group who acted like they didn't know what the issue was. They had me remove all the DVD and cable hook up and play screen. It still had blue dots. They said it was out of warranty and as such, I should take it to authorized repair. I started checking online and found this was a major Sony problem and they had a customer satisfaction program that ended last October/November just when I was finding the spots but thought they were a bulb.

Son Bravia 52 inch LCD TV Model-KDL-52VL150: Does anyone on this site know how to initiate a class action suit against Sony? I have been in touch with Sony Customer Relations several times regarding the failed panel on my TV purchased in August 2009. The picture is dark and blurry when turned on and I must leave it on for 30 minutes now before I turn it off and back on to reset.

My Sony KDL-52XBR6 TV has horizontal lines on the screen. The repairman said I needed a new LCD panel with the cost being over $3500. Sony said they would send me a refurbished one for $650 with a ninety-day guarantee. This TV costs over $4000 when new and is less than 3 years old. I think with a product this costly, it would last a lot longer than this.

As soon as warranty ran out, screen became distorted. It keeps getting worse. Now, there is a line across the screen about 1/4 of the way down. Used to clear up after about 25 minutes and still does, but now it remains darkened after about 1/4 of the way down. I'm afraid it is going to stop all together.

I am very upset that it's still "buyer beware" when you buy a product from a reputable company. I purchased a Sony Bravia KDL- 52Z5100, serial #8026279 - our first flat screen on 11-28-09, a very special gift to ourselves. Last year, we started getting horizontal lines and now, half the screen has dark shadows and horizontal lines for at least a half hour before we get a picture. We thought it was our Dish reception, never thought it could be the TV we are still paying on until our son checked online and saw many other people having the same problem with this model. I called Sony to register my complaint and was told that I didn't buy an extended warranty so I will have to pay to fix it.

The same as everyone else on here, it started with vertical lines, then dark areas. I called Sony and they said I would have to have a tech to come and look at it at my expense and let them know what they find. It was the board. It had to be replaced at a cost of $3,250. They offered to sell me a 2010 Bravia TV that was not as good as what I have for another $900 and gave me one week to make up my mind. I did not call them back. I was not about to spend one more cent on a Sony anything. They treated me like I did not matter and they couldn't care less, take it or leave it. I paid about $1,800 for a TV that lasted about three years. I have old type of TVs that are at least 25 years old. That worked fine and had never had any problems. This is not right and something should be done.

Just 3 months following the expiration of the Costco Concierge warranty extension on our 52" Sony Bravia, the thing is already failing. We are experiencing what many others have written about here. Upon startup of the TV one day, vertical colored lines appeared all over the screen, rendering it unwatchable. We figured out that turning if off for a few minutes and turning it back on cleared it. This worked for a while, but then it became chronic. Now, it sometimes takes 5 or 6 times to get it to come on properly. We have contacted Sony, their technical support (I use that term loosely), had my husband go through a series of gyrations to reset some things, to no avail.

We purchased a 52" Bravia in 2009. The TV started to display colored vertical lines on start-up in Jan 2012, just 3 months past the 2-year warranty (Costco extended the one year warranty to two). We paid over $1600.00 for this TV and Sony told us since it was out of warranty, we needed to call a repairman. Costco said there was nothing they could do for us since we just passed the warranty period. We called the repair guy and after he heard our problem, said it wasn't worth him coming out to house, gave us some tips to try to get a little more life out of it. It worked for about 4 days and now it is doing it again. We bought Sony because we believed they were a quality company that made quality products, not! I would gladly join a class action lawsuit after reading all of these complaints they are selling lemons. Isn't there a lemon law for big ticket purchases like TVs? If not, there should be! We will never ever buy another Sony product.

I read a lot of the unhappy reviews above because I was having the same problem with our Sony KDL-52SBR9 (two years old, darkened top 2/3 of the screen, flickering, seemed to stop after 10-30 minute warm up). I finally went to the Sony website and found that there was a software update for my TV to bring it up to firmware aa0195fn (on your TV remote, select Home, Settings, Product Support, Contact Sony to see what firmware your TV has loaded).

I would like to bring to your attention a negative customer relations experience I recently encountered and express my displeasure with Sony's Exchange Department based out of Fort Myers, Florida. In late November 2009, I purchased a 52 Sony Bravia KDL XBR9 HDTV. No more than two years later, in November 2011, I began to experience a dark and distorted picture every time the TV was turned on. As directed by the Customer Relations Department over the phone, a Sony authorized technician diagnosed the issue and determined that the LCD panel and bulbs were faulty. Sony's website currently brands the Bravia XBR line as "Best of the Best", however, it only took me 24 months to realize that this claim is indeed erroneous.

I purchased a Sony 55 inch for $2500. It lasted for 2 years and the picture tube went out. I called Sony, they had a recall for this problem but it had expired. They told me it had to be verified so it will cost another $100. They offered me a $1200 TV for $900. I will never buy a Sony or a Samsung, where Sony sold half of its TV section too.

I purchased a KDL46BX420 Sony Bravia in July 2011. The sound burps until there is no sound. It takes about 20 minutes, then no sound. If you turn it off and on again, it will eventually come back on. It took 5 months for Sony customer service to finally offer me a deal. They offered a refurbished TV. I refused as it's still under warranty. They just offered me a new TV, but with only a 7-month warranty. I guess they think it will only last 8 months. The customer service is terrible and can't talk to anyone in the US. They just follow a script. After reading all these complaints, I can't believe no action has been taken against them.

We purchased a 52" Sony Bravia about 2 years ago, thinking with a good name brand, it would last a while. Last week, it started having lines on it, then after about ten minutes of that, it would come on, but would only stay on for about 30 minutes. Then after a day of that, it went out all together. I took it to a place that worked on Sony appliances and he called to tell me that the LCD panel had burned out, and that it would cost as much to replace the panel, as it would be to buy a new one.

I bought a Sony Bravia on January 29th 2010, and just over two years later and a couple of days, the LCD display is going bad. The TV was great until the screen started to ghost images and blur on the left side of the TV right side of the when watching it. This started mid to late January 2012.

I bought 55 inch Sony 3D TV on December 16, 2011. On March 4, 2012, the picture went. After numerous calls, Sony informed me that I will receive a call on March 12. We will go from there. A product that cost over 2000 lasted 71 days and they will call me eight days after it stops working. That's customer service. Never again will I buy a Sony product.

Our television just stopped working before the first year warranty expired. We called and were told to fax our receipt. We stayed on the phone for ages. Nothing happened. We called. Weeks passed. We called. We were told that a repairman would be in touch. Nothing happened. We called. We were told that the part was on order. Sony promises a new television if you have to wait over 20 days. We have waited over that period. They lied. The part cannot be found. We will never purchase another item from Sony. And the days go on and on and on. No one at Sony cares. They produced a model that had a defect and they refuse to accept this fact and rectify their mistake. I truly despise all of them.

I turned my 46 inch Sony Bravia off one night since it has lines across the screen as well as ghost blocks across the screen. I paid $1,600 for this TV and fully demand that Sony stand up to this issue.

I bought the Sony TV KDL52Z5100 in 2009. It has fuzzy screen after few weeks of use, lines of green and red appear on screen. Still under warranty, Sony repaired it. After one year and after the warranty period, the same problems occurred. I called Sony, they said it's out of warranty and nothing they can do but willing to replace the TV for a refurbished one for $695! I realized there are many victims out there with the same problem. It was clear that it was a defect of the component. This TV should fall under the recall!

I bought my 42" Sony Bravia KDL40EX400 TV from Walmart and only had it eight months when it got a wide green line down the middle of it. I had a service repair charge me $50 to say it's the signal module on the buffer board. It will cost $289 for the part. I will never buy another Sony product. I wrote them when the recalls came out and was told my serial # was not on the list. What a rip off!

I purchased a Sony TV a few years ago. Then all of a sudden there was a big blue splotch in the middle of the screen. I called Sony. They said this TV was having these problems, so they sent me a new TV. I was actually very satisfied. The TV arrived in about a week and it was an upgrade from the old TV. Until Superbowl Sunday of 2012, the TV stopped working. Mind you, I hadn't even had this TV for a year. The TV had crackling sounds coming from it. Again, I called Sony. She told me it was probably the G-board and she will order the part and call me to set up a time for a repair.

I bought a TV from Sony in 2007. It was a 62" DLP digital light processing for about $3,600.00. It was one of the top of the line. The TV went out in 2010 so I called Sony and they gave me a take it or leave it, after I was directed to other countries like India, El Salvador, etc. Anywhere but an American location. I was offered a 52" KDL52EX701 for $700.00. To say the least, I was not happy and demanded to speak to someone else. They connected me to India and told me that all they would do is offer me the same TV for $925.00, plus sales tax and it would include a 3-year warranty. I was furious, but had no opposition but to take this deal or leave it. Well I took it and yes, you guessed it. It has went out. I come to find out it was a refurbished TV that was sold to me under the pretense of being new.

We have joined the ranks of many other dissatisfied Sony customers, as our 2-year-old Bravia has just failed, out of nowhere. We had the same issues; lines across the screen, and 80% of the screen is fully shadowed. In the span of about three days, it has become totally unwatchable, and at this rate, it will be all black in another day or two. There is clearly a major problem with these TVs. Sony must be held accountable for this.

I purchased a beautiful Sony DLP TV BR series 4 years ago. Great picture. Now, it has what they call "optical block" problem, which cannot be fixed (it can, but for more than the price of a new TV and the fix will only be good for about another 2 years before the problem happens again). They have been sued for this problem several times in class action suits. It affects more than 137,000 customers. Their solution: An inferior TV (based on ratings: the KDL series and not the BR series) for 50% off. Not really, I can get the TV for less than 50% off. The ratings and comments of the replacement TVs are far inferior to the TV I originally purchased, but they will not allow their line of superior TVs to be included in the replacement pool. In fact, the TVs that are allowed in the replacement pool (just 2 of them), no longer are sold. They are models that will be replaced by better ones.

I purchased this high-definition TV in August 2009. I began having striped/plaid picture in August 2011 but I called my provider (Cablevision) thinking that was the problem. They replaced all my wiring and said it was the television that was the problem.

I paid over 1K on my Sony Bravia 40W3000. Thinking I’m buying this quality brand name TV, I don’t need an extended warranty and personally nobody should at that price. After my factory warranty was up a year later, I noticed black lines going across my screen. Unfortunately, I didn’t notice it right away due to my deployments overseas. When I came home, I noticed it and didn’t realize there might be someone to call on this. Then I google the issue and see a lot more people have the same issue. I see Sony insulting us costumers by trying to sell us another most likely lame TV because they haven’t sold a TV yet that lasted at least 5 years and every TV is having some sort of major issue.

I bought a Sony Bravia KDL-52W5150 in 2010. Two years later, the screen is malfunctioning. In contacting Sony, they offer to replace the TV with a refurbished "like or similar" model for hundreds of dollars plus tax. From doing research, many are having the same problem. Sony has made a defective product and will not stand behind it. I will never purchase any Sony product again. Something bad has happened to a once great company. I am encouraging everyone to avoid Sony products. Do a little research before buying a Sony product. The complaints from their consumers say it all.

I always considered their product to be high quality and worth paying more for. Now for the 1st time, I have a defective product which happens to be the most expensive Sony product I have ever purchased. It lasted 2 years and 5 months, before the left side of the screen became darker than the right side, and also had "ghost images". They sent out a service tech who looked at the picture, and instantly diagnosed the issue as a "bad LCD". He didn't have to open it up, or do any diagnostic test. He has seen this issue many times, he told me. The cost of repair is more than the value of the TV. The warranty was for 2 years, so I am just 5 months beyond that, and Sony will not budge on their refusal to replace the item.

My 2009 model 52 inch Sony Bravia started to show horizontal lines, just after the two year warranty expired with Costco. The purchase price was $1,800.00. Shortly afterwards, the TV showed shadows, discoloration, and eventually went to a black screen, with the audio still working. I was told by Costco to contact their tech support. I did so, on three occasions. They tried to convince me it was not the TV, but some other connected equipment hooked into the TV. Costco tech service is a joke. I researched Consumer Affairs online, and discovered a multitude of consumers with the same Sony TV issues. I contacted two separate reputable TV repair technicians in my area. They were aware of the problems with Sony LCD panels, and advised me the panels were the result of bad production. I then contacted the Sony help line directly, and I was told to take the TV into a certified Sony repair facility in my area. I did so, and was charged $80.00 for the diagnostic. Their results were the same, a bad LCD panel, with a written estimate of $3,400 to repair!

Sony has trashed their name! My 42" Sony LCD HDTV developed blue and yellow spots. After dozens of emails and hours of calls to India, Sony was unwilling to make any reasonable attempt to compensate. I will never buy any Sony product again. Sony sucks!

I have used Sony products as long as I remember and I have been a happy customer until I bought the 55 TV (Model: KDF-E55A20 & Serial #: 9045449). I bought this TV about seven years ago and I have had problems with it from the first year. I have changed so many bulbs for this TV to work. From last year my TV started to have blue dots/stain from the corner of screen and now the whole screen is a blue stain. My relatives/friends and I have never experienced this with any TV and I can't afford to spend any more money on this.

The LCD panel went out after 3 years. Sony Bravia 46" LCD. Found out this is a known defect. Sony said, "Sorry, can't do anything." Consumers should be warned: known defect with Sony LCD. I will never purchase another Sony product of any kind.

I purchased my Sony TV KDL-52VL150 for $1,900 and just as the warranty ended, it started to get a black line going through the middle of the TV and would warm up and be okay, after a couple of weeks it got worse. It would take longer to warm up and started ghosting on the left half of the TV.

In 2008, we purchased a KDL52W4100 TV from Circuit City for $2,430. We now have a line going through the middle of the screen. I was told that the panel is gone and it can not be fixed. Sony offered a rebuilt set for $679 or a new bottom of the line set for $875.The present set is three and a half years old! I can not accept their offer and I will not buy a new Sony TV.

This TV has had a picture going bad for 2.5 years now. We paid a lot of money for this TV and now it's trash. Sony does not stand behind their products at all. My GE 32 inch TV from the 90's is 3 times the TV for a fraction of the cost. I was told to fix it and it would be $800.00 to have a new block installed. What a pile! Never again will I buy a Sony product.

After reading the extensive number of similar product failures on this website, I've become a bit angrier about the warranty company's unwillingness to provide an acceptable solution. I purchased the Sony KDL55XBR4 from Circuit City in 2008 before they went out of business. I paid the going rate at the time of $3,500. I had previously returned a Sony table-top projection TV (KF50WE610) due to several issues with the lamp assembly burning up (that's another story). Based on that experience, I decided to buy a 5-year service contract. Well, the same documented problem (ghosting, black bands, clearing up initially, but taking longer, etc.) started a few weeks ago and has gotten progressively worse.

We bought our 51" TV in May 2010. In December of 2011, we started experiencing problems with the picture. Upon turning on the TV, there were vertical and horizontal lines all over screen -- every input and ratio. We first contacted Cable who advised it there was an issue with the television. We then called Sears where we purchased the TV and the technician advised it was a panel issue. Upon calling Sony, we were told this panel was no longer being manufactured. They offered to "sell" us a refurbished TV which we refused to consider. We asked to speak to a supervisor who reiterated this offer. We called a 2nd time and received the same run around. Sony admitted there was a problem but offered no practical solution. Upon looking at the various complaints registered on line -- we are not the only ones with this problem. How can a company as large as Sony get away with this. I have contacted NBC Consumer Complaints and will be contacting the State Attorney General's Office of New York State. I believe this is an outrage.

Purchased a Bravia XBR7 in Feb. 2009. Started having problems in Nov. 2011. Dark picture and lines on the right side of the screen when first turned on. After 20 minutes picture would be OK. Has become progressively worse. Called Sony and was instructed to have a Sony authorized repairman diagnose the TV and was told that if it turns out to be the LCD panel, I should call Sony back to see what they can do for me. The repairman said that it was a bad LCD panel and, unfortunately, Sony is not making them anymore and that even if I could get my hands on one it would cost $1,400. I called and faxed Sony with the documentation from the repairman stating that it is the LCD panel. Since the television was no longer under warranty I was offered to buy a refurbished television at a reduced price. They could not tell me which model would be sent to me but that it would be comparable to mine with a warranty of 90 days. Not much of an offer for a $2000 television that didn't even last 3 years.

We purchased a Bravia KDL 52S4100 in February 2009. Three weeks ago we turned it off one evening. It had been working fine, but the next afternoon when we turned it on the screen was black and it had no sound. We knew it was on because the little green light on the bottom of the TV came on. Sony service tech says it needs one of 3 boards--$500, $700, or too expensive to be worth replacing. Sony customer support says, "Sorry, it's out of warranty." I think $1600 is way too much to pay for a TV that lasts less than 3 years! Now I am reading these messages about a similar, but different problem with this same TV. I am afraid to put any money into fixing it, and then probably have more problems later. Sony needs to admit there is a problem and fix it!

I have a Sony 60 inch Vega TV and as so many others, it has blue dots all over the screen. I called Sony and they refuse to help. I spent over $3000.00 on this television, and it has lasted for five years. I called Sony and an Indian speaking person spoke with me who I barely understood. I was told to contact a repair facility and that all expenses were mine. I called and spoke to a technician who said that I would be better buying a new TV than paying for the repair due to the cost. I called back Sony and they gave me to a supervisor who stonewalled me also, saying that there was nothing they could do. I have an older TV that I paid $500.00 for and have never had a problem. For the money I spent, you would think it would last as long as my inexpensive one has. I will never buy a Sony product again and will make sure to tell all I come in contact with that Sony does not stand behind their products. I can only hope that a class action suit is filed as the big business should not be allowed to take advantage of the consumer.

I emailed Sony and received an answer this morning. They said my unit qualified (yeah right) for an Sony 'Advanced Exchange Program', and to call for instructions. This email was from Scott **, Sr. Customer Support Representative. I called, the Indian or Pakistani speaking person, and he said I could get a refurbished TV of "the same model, or one similar" for $679.00, plus local taxes. If, for any reason I was not satisfied, I could return it within 90 days. They will pay shipping to my address. The shipping box is supposed to have a prepaid return shipping label for my TV. I hope this helps. It looks like this is about the best we are going to get.

Purchased a Sony 52" Model KDL-52W4100 in December 2008 at Circuit City. About three months ago, a series of horizontal lines, about 1/16" wide and about 6" long appeared over much of screen. Appeared to be white or light blue/white. Lately, a couple of blocks have appeared at the bottom, one on the right and one on the left. These are about 6" X 1 foot, color changes with picture being shown behind block. I'm in total agreement with all of you, this is a defective product. For something you paid for, over $2,000 back then, should last longer than 3 years! I think Sony, to remain a reputable company, should make these units up. I for one, will never buy a Sony product again, and will recommend that my friends and family do likewise.

I purchased a Sony Bravia TV (KDL-40S4100) for $965. in Dec. 2009 from a retailer (Conn's) in Austin, Texas. It worked well until Jan. 2012, when it developed thin vertical lines on the left side of the screen. Only half of the picture was visible. I called Sony (1-800-2227669) and was told to get an authorized servicer to diagnose the problem (at my expense). The diagnosis was a defective LCD panel/screen and an estimate of over $1500 to replace the panel. The authorized servicer (Affordable Electronics Inc) said the cause of the failure was an improper "bond" in the LCD panel. Sony subsequently told me (on Feb 2, 2012) that they would sell me a new similar TV for $800 plus tax and that was my only option. They (Anthony) had previously (on Jan. 26) "guaranteed help from Sony once I obtained an authorized diagnosis. A consumer has a right to reasonably expect the primary and most expensive component of a TV to last longer than 25 months. I now have a non-functioning TV, was made to waste additional time/money for a diagnosis which provided me with no relief even though I was led to believe Sony would cure the problem if I followed their protocol. They did not do anything.

The optical block issue has finally showed up on my $4,500 Sony TV. I never had any issues with all of the class action law suits going on, but it’s all green now. I replaced the $120 lamp to make sure, to no avail. I called Sony and they put me on hold for close to 5 minutes, came back and made me an offer on two different models of TV, one an older model (60, 3D, for $1,300) and then a 55 for $555. This was actually insulting to me. The man said Sony didn’t make anything larger, although the website clearly shows two 65" models out there. I then wrote them and they responded I needed to call it back in.

I purchased a Sony Bravia (40ex523) on November 29, 2011, because they advertised the set had features for Netflix and internet video. Took me a few weeks to set it up in my new entertainment console. I then could not access these features, and called the customer service number. They said they would mail a device to download the software in 10 days. It arrived, and it was defective. They mailed a second device 10 days later and it still didn't work. Then they said they would replace the TV with a refurbished set, and I refused the offer, because the first set plays perfectly, only it does not download the software and I don't want a used refurbished set.

My beautiful picture on my Sony KDF-E55A20 has turned to a screen with multiple blue dots, a green blurry picture in the center of the screen. This was a very expensive set and I have always regarded and purchased Sony equipment for their reliability and performance. I don't know what do to next with this set. Please advise!

My Sony TV broke after warranty period. It has same problem of thousands of other television owners. Sony refuses to do anything. Even though they know of problem, they stonewall, saying we should call and pay for a repair. All owners report same problem. Sony says they will look into problem. That means I am out of luck, as are all the rest of us who believed in Sony. They are a company who steals from the consumer.

I purchased my TV in December 2009. After approximately 18 months, lines appeared on screen and would go away after set turned on and off. This worked for a short while then it became necessary to leave the set on for an extended period of time before turning on and off. I called Sony, they informed me my TV is out of warranty and provided names of repair shops and also mentioned possibility of me being able to purchase refurbished TV from Sony for around $699.00. I think class action law suit should be considered since this is such a widespread and common defect. I would think it hard to deny such a defect exists.