Sony TVs Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Sony TVs
Sony develops a wide range of consumer electronics and entertainment products. In addition to cameras, televisions and audio equipment, Sony offers gaming consoles and software. Since its founding in 1946, the company has expanded into the music and film production industries.
- Excellent picture quality
- User-friendly interface
- Good value for money
- Frequent technical issues
- Poor customer service experience
- High repair costs
Sony TVs Reviews
Filter by Rating
- (243)
- (65)
- (41)
- (110)
- (836)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 3, 2012
The Sony rep advised me that I have two choices. If I pay $699.00, they will send me a refurbished TV, or look for a local authorized dealer. Now, getting the TV repaired will cost me more money than I paid for. It doesn't make sense at all. I guess I have to live with it,until the TV completely fails to work. I have decided not to buy any more Sony products. I always have bought Sony, but this incident left me with no choice.
Reviewed Feb. 3, 2012
Bought a 52" Sony Bravia July, 2009. A few weeks ago, vertical lines started appearing on the screen while watching but would go away after turning off and on a couple of time. Then the lines started to appear as soon as it was turned on and wouldn't be gone until the TV had warmed up some and had been turned off and on a number of times. Yesterday, I turned it on and the whole screen was a orange/yellow hue and nothing else. Screen finally went normal after a half hour or so and multiple off and ons. Like another person mentioned I got this on Sale at Best Buy for $1600 and took advantage of 3 year financing with no interest. I'm blown away that I still have $400 left to pay on it and based on what I've read here from so many others with the same problem it looks like all I have is a piece of junk. What happened to Sony?
Reviewed Feb. 2, 2012
I purchased a 52" Sony Bravia on 10/04/09 but since we were moving in a few months, we decided it best to keep the TV in the original box from purchase to make the move easier. Sony's warranty was up on 10/04/11 and on 11/1/11 the TV had already started giving us a problem. I called Sony (although they show no record of these calls) and they told me it could be my service provider or they suggested if I had it plugged into a power strip, that I remove the plug and put it directly into the wall. I tried this as well as a few other suggestions (disconnecting my cable box) but nothing worked. After going through the holiday and being hospitalized for major surgery, the problem became more severe. Instead of the TV taking 10 minutes to warm up, where I could turn it off and then on and have a normal picture, it was not taking 20 to25 minutes before it would clear up. Also, in the beginning of our problem I could make out a picture but now no picture was visible as the lines and brightness of the screen blocked out everything.
On February 2 I again called Sony who listened to the problem and said that it sounded like the LCD screen needed repair at a cost of approximately $800 to $1400. They offered me a second option for a refurbished unit at $670. My only income is Social Security Disability, which does not even cover all my expenses. I certainly cannot afford spending up to $1400 for a repair on a TV that has a life expectancy of (according to Sony) about 7 years that only lasted 2 years. Although I pointed out that my LCD TV needed software update, based on the information on Sony's website, they did not offer to send me the update as they insisted this was not the problem. How can Sony justify asking me to spend a minimum of $700 when their TV that I purchased had a life expectancy of 7 years only lasted 2 years? I'm in financial hardship. I had surgery in December (with no medical coverage) and have medical bills in excess of $75000, which are still arriving in the mail. I will never purchase another Sony product and think it's only fair that they reimburse me for the cost I paid for this defective TV.
Reviewed Feb. 2, 2012
I had purchased a Sony television from Best Buy a year ago and that warranty is up. They told me to call Sony and so I did. It seems that the problem that I was having with my television was a major manufacture malfunction that the model was on recall. I had purchased that television for $4000. I was on the phone for exactly 1 hour and 2 minutes when I finally had gotten to the right department and in touch with someone.
The only solution they had for me was to purchase another of their products for less. That showed how much consideration they had for the customer. Are you crazy, so you are telling me I just wasted my $4000 and now you want me to purchase another item from you? So please figure something out or Sony will have another lawsuit against them. My television picture is green on every channel!
Reviewed Feb. 1, 2012
We purchased a Sony KDL52W4100 (52") 1080p Bravia in March of '09. About two weeks ago, a few small, horizontal lines began to appear on the screen. Today, the entire screen is filled with vertical lines of differing colors. Out of warranty and judging from the comments in this thread, it's not worth wasting my time or energy trying to resolve this through Sony. Like others, we will never buy another Sony product again, ever. A private attorney or a State's attorney general should go after Sony for this outrage. $1,700 down the drain! On the bright side, at least our Sony hasn't melted and caught fire like a number of other Sony flat screen models.
Reviewed Jan. 31, 2012
I can only hope for anyone that is considering buying a Sony laptop will search the web and not buy it. Their product quality has really gone downhill and their support might be the worst I've ever experienced. My son's laptop (it was bought to go to college) has repeatedly been sent back; just got it back (again) with a new system board and one week later, the computer warned us that the hard drive is about to fail.
Yes, I was lucky in that I bought the extended warranty, but that just allows Sony and the extended warranty company to point fingers at each other as to who's responsible for what when it comes to making this all right. I also happen to have a Sony WEGA with the optical block issue and customer service has been as unresponsive with this issue. I used to think Sony was a quality product, I will never purchase anything Sony knowingly again. I am also taking the opportunity to tell everyone I meet about this and when I'm in Best Buy and places like that, I make a point of saying, loud enough, how crappy Sony products and customer support are.
Reviewed Jan. 31, 2012
I purchased Sony Bravia KDL52 inch television in 11/2009 on sale for $1,600+. Since last week, when I turn on the TV, it has horizontal lines and scrambled pictures. Sometimes, I have to turn it on/off 10-20 times to get back normal pictures. I checked the website, it looks like the TV has only two years warranty. It expires just one or two months. I can not believe Sony sells such crab product. It is totally a recall condition. I am surprised Sony has not recalled the product. With the cost $1600 + tax, the TV lasted only two years. This is totally not acceptable. There should be a class action lawsuit against Sony on this.
Reviewed Jan. 30, 2012
Our daughter purchased a Sony flat panel TV with an extended 2 year warranty in Jan. 09. A few months back the TV began to have lines and distortion of the picture, but after 20 or 30 mins. the TV would straighten up. Now it is completely broke. We had a TV repairman who contracts from the store where it was bought at, and he said it would cost more to fix it than to replace it. The purchase price was $1299.00. Sony did offer a new TV, same model and year. We said no as we do not want to encounter the same problem again.
Apparently Sony had a lot of problems with their TVs from 07-09. Sony wanted us to get a certified Sony technician to look at it, but it would have cost $100 just for them to come to our home. I did tell the person I spoke with that I was going to report them to a consumer agency, BBB, and the New York State Attorney General. This is my first one, but plan to report to the other 2 agencies. Sony gave me no satisfaction.
Reviewed Jan. 29, 2012
I purchased a Sony Bravia TV, model # KDL52W4100, in November 2008. I have long been a Sony customer. I have had a Sony console TV that lasted 20 years, so I always buy Sony. So when it came time to buy my flat screen, I naturally purchased Sony. The cost was $3,500. I was just about ready to retire, so I wanted a TV that was tried and true for me, again, that is why I chose Sony. I am now retired and my TV (now a little over three years old) is going out. My entire screen is covered with large squares and some look like bar codes. All different colors. There are also wavy colored lines going through it also. I called tech support and they told me to unplug and plug back in, which did nothing. I started researching this problem online and wow, I see I am not alone in this. There are massive complaints about the same problem. This seems to me to be a recall situation. Being retired, I am now on a fixed income and cannot afford another large TV. My question is what is Sony going to do about this defective model TV?
Reviewed Jan. 29, 2012
I bought a Sony KDL-46e402 on March 24, 2011(10 months). After 9 months that it was working fine, were PlayStation 3(Sony) and iPad (HDMI adapter) working fine, with all HDMI connected. Suddenly, one morning, the TV stopped working, and the stand by led turned red, and was blinking twice every 4-5 secs. After that, I closed the TV and turned it on after 4 hours. It was working, but no iPad nor PlayStation was showing nothing on the TV screen. I called Sony service in Athens Greece, at Argyroupoli, and they asked for the TV to send it to them (35 kms distance to bring a 46" TV by my car, or to pay 50 Euros for transportation). I took the TV and I went there. They had the TV for 4 days. They called to inform me that the TV had no problems! I went there with my iPad and the adapter. Sony service claimed that because iPad is from another company, maybe it doesn't have the proper firmware, which they updated in my TV, but still no sign, and that they tested with blu-ray and DVD through HDMI, and was working fine .
We connected the iPad, and was not showing anything of course, and the answer was "we don't know". I asked them to connect the iPad to another Sony TV that was near, and guess what, it was working! They advised Sony Hellas, so I took the TV back home (again, 50 Euros transportation, or by myself)! After 2 days, Sony service contacted Sony Hellas. Sony Hellas contacted Sony somewhere else. Sony somewhere else managed to give an answer after 2 weeks, and the answer was to bring the TV back to Sony service, and to leave my iPad, so they can run tests! Do I have to add something else? You understand why I am so frustrated and angry for? A TV that I bought 10 months ago, I have been up and down 35 kms with a 46" TV in my car has these kind of problems, and Sony doesn't have the dignity to replace it, and to just say "sorry"?
Reviewed Jan. 29, 2012
I had a KDS60A2000 that the optic block went out on. After much aggravation and runaround by Sony, they offered me a TV at a discounted price. The new TV is a KDL60EX720, and after three weeks, I am having problems. The TV will not stay turned off. After turning the TV off in approximately 5 minutes, it will come back on. I tried turning it off with the cable remote, TV remote, and the button on the side of the TV, with no success. The only way to keep the TV from turning on, is to unplug it. This is totally unacceptable. I am still trying to get Sony to recognize there is a problem. Like everyone else, I will never buy another Sony product.
Reviewed Jan. 28, 2012
Sony Bravia 52 inch television purchased 11/08, on sale $1,600. When you turn it on it has horizontal lines and double picture. Has been going on for 3 months. It used to clear up after 10 minutes, but now the picture goes out and the sound continues. You have to turn off the television and hope the picture comes back when you turn it on. I can't believe there is no recall, when there seems to be a number of people with the same problem. We took the television to a repair man and he said it would cost $2,500 to fix it.
Reviewed Jan. 27, 2012
I have a Sony Bravia 46 inch. I bought it on December 2011. It messed up on January 2012. Warranty out by a month it came in a package deal at Wal-Mart with Play Station 3. TV now has a 4 inch wide white line from top to bottom of screen on right side. Sony told me nothing they could do and gave me a TV repairman’s shop. I will never buy Sony anything!
Reviewed Jan. 27, 2012
Sony Bravia 52" KDL-52V5100. It's been just 3 years and I'm starting to get large black lines striping the right lower part of the screen. Not a cheapo TV. This seems to be a known issue. Is there any one time out of warranty fix being offered for what is clearly a defect?
Reviewed Jan. 25, 2012
I purchased a Sony Bravia in October of 2010 (refurbished). I have always believed in Sony products and have even told others of my great experiences with their products. I began having trouble with the same issue of one side of the screen going dark with lines but was content with it for a while because it would usually warm up after a moment and come back just fine. Because it was a refurbished set, I did not receive a warranty. I am seriously displeased, especially after reading all of the complaints of the same nature with the same product. How can I ever purchase one of their products again when this is the treatment their customers receive? I am now obviously in the market for a new set and will pay top dollar to get a great set from another company.
Reviewed Jan. 24, 2012
I purchased Sony KDL-46Z4100 about 18 months ago. Now, it has colored vertical lines down the left side of screen. I have tried 3 different TCON boards, ordered from internet sites. Each one was defective in a different way. I guess they just buy them used, and have no way to test them. Now, the problem is that there are none to be found. This pretty much tells you that this is a widespread problem with this Sony product. I called a Sony rep, whose only advice was to carry it to an authorized Sony repair service. They can fix the problem by replacing everything, at a cost of around $650.00.
Reviewed Jan. 24, 2012
On February 2010, I bought a Sony Bravia 52XBR9 for $2099 plus tax. After 20 months, the screen to the left started to turn a dark blue. You could still see images on the right side .The TV would clear up after 20 to 30 minutes. I called customer service and to make a long story short, I was told the LCD panel was out and would cost more to repair than we could buy another TV for. We wound up buying another TV at a discounted price for $1400 plus tax.We have a certain size TV we can buy, to fit in an entertainment center that is built into our home. We only had a couple of choices for selections from any brand. Sony customer service told me that they have had no problems with this model, but the LCD panel had to be defective from the manufacturer. Then I found this link after I had agreed to no longer hold them liable for the defect. I am totally angry and do feel victimized by them.
Reviewed Jan. 22, 2012
I bought Sony Bravia KDL-46S4100 in May 2008. In late December 2011, I noticed 4 horizontal lines on the TV and distortion on the right side of picture. The color of the screen is orange and black tinted. I thought it was a cable problem but after disconnecting the cable, the problem remained. Currently, the problem exists at turn-on and then disappears after 30 minutes. I have read the many reviews of similar problems on this website and am very disappointed in Sony. It seems that there is no easy fix for the problem, but I'll call Sony and unfortunately expect the same treatment as many in here have complained about.
Reviewed Jan. 22, 2012
We purchased our Sony 52" Bravia in November of 2009. Right on schedule, the LCD panel has started to act up. When we turn it on, there are lines, and a lot of interference, until it warms up, which takes about ten minutes. I have not called in a repairman as of yet, because this started happening only four days ago, but from the other complaints, it doesn't look like it will be repaired, without spending a lot of money. After paying $2,000 for a TV set, this is totally unacceptable. No wonder Sony is making so much money. They used to make good products. I probably will not buy Sony again.
Reviewed Jan. 19, 2012
I purchased a Sony KDL-46S4100 LCD TV from Sears Canada for $1,200 about 4 years back. In the last 2 weeks vertical black bands moving across screen, white horizontal lines, discoloration on half the screen, lots of orange and dark tones have appeared on the screen. Sometimes it is so dark it is not worth watching so I turn the set off. Can't Sony state what the problem is and then state that replacements would not present the same problems?
Reviewed Jan. 18, 2012
Same Sony Bravia 52" warm up screen problem with distorted and fading images and large black areas described by so many people on this site. Recently LCD manufacturers have been fined for price fixing concerning these screens, so there may be some compensation via that avenue. If there is no other way, how can we initiate a class action lawsuit? If someone knows, please post so we can get people together and hold Sony responsible for these defective screens/products. If anyone is interested in being part of a class action suit, please send your name, street address, city, state, zip, and email address and I will start a list of people who wish to be a part of the lawsuit. Class action law suit?
Reviewed Jan. 18, 2012
Sony sent me a letter that I may have a defective TV, which I have. I have been complaining about the overheat issue since I bought the TV. They denied any problems until recently. They offered a free evaluation on the TV. When the repairman came, he gave an excuse that he had no parking, then told the company that the TV was not in serviceable position. Meanwhile, I told Sony I needed two guys to put the TV in serviceable position, and to evaluate.
They said, by Wednesday of last week, I would have another appointment set. That never happened. Ever since they make promises they don't keep. TV shuts off once in a while. I see a small puff of smoke emanate from the back of the TV. This is dangerous. Sony is refusing to keep the service promise they made to me. A problem that took them 3 years to admit in writing.
Reviewed Jan. 18, 2012
I bought a Bravia KDL-46Z4100 TV at Circuit City on December 16, 2008. I hardly used it (2-3 hours weekdays and 4-6 hours when home on weekends). Everything worked, till 4 months ago, when a haze-like brown stripe, one third the width of the screen, showed up in the middle of the screen and went away after a few seconds. After that incident, the haze would show up intermittently, but would take longer to disappear. Two weeks ago, the brown haze showed up, and didn't go away, and now half the screen is so dark, you cannot watch anything on it. I checked online to see if I could find an answer, and found a lot of people with the same Bravia problems. The images posted, are exactly what I see on my set. All the posts suggest there is a defective issue with these televisions.
I called Sony and they gave me the same reply. My 1 year warranty is expired, and that I had a choice to either have it repaired at my own cost, or spend $579.00 plus tax with them, for a similar refurbished replacement TV, with 3 months warranty. I told them I'll think about it. I wasn't expecting to spend another $600.00 for a TV so soon, after spending $1,150.00 on a TV that I thought was going to last at least 8-10 years. Some people have to save to buy these products! There is something wrong here, when you spend that kind of money for a TV that lasts just 2-3 years? I'm totally disgusted. Sony, why would you produce this kind of junk? Don't you care about your hard earned reputation? Do the right thing, and replace or repair these TVs for free, because not everyone can afford to buy a TV every 2-4 years. I will never purchase another Sony product again, and I will seek other legal actions.
Reviewed Jan. 17, 2012
I bought a Sony 52" LCD XBR about two years ago and about a month ago, it started displaying horizontal lines and a double image in the upper left hand corner. The problem persists for about 15-20 minutes until the TV seems to warm up and then problem goes away. I went online to Sony's website for customer support and was asked a series of questions such as, "Is there a surge protector? Are there other devices connected? What type of cables are you using? etc." Ultimately, the technician suggested switching the surge protector and if that didn't work, try plugging the TV directly into the outlet. Sony customer support was no help! Now, I'm having to pay $125 for a service tech to come to my home to determine the problem.
The Sony customer service rep said there weren't any problems with this model of TV but went on to say that if the problem is with the LCD panel, they would fix it. Really? I thought there were no "known" problems. If it's something else that is too costly then my only other option is to buy a refurbished TV for a discounted price of $679 but must be the same model and size. Really? I paid over $2,000 for my TV that didn't last more than two years. Unbelievable!
I've purchased a lot of Sony products over the years and now that I'm having an issue that I believe is a Sony design or manufacturing defect, their basic response is "tough luck." I even suggested that they pay for the service tech if it was the LCD panel and if it was something else, I would pay for it. No luck! Sony wasn't willing to do anything other than what they were willing to do which wasn't much!
Reviewed Jan. 17, 2012
I purchased a KDL40W4100 Sony Bravia in July 2008 and a few days ago the TV would come on for a couple of seconds and then cut off into the standby mode. I called Sony and was informed that the only solution was to purchase a refurbished TV for $300. I also have purchased Sony products in the past and have been pleased; however, this issue is too widespread for it to be a fluke. Sony has lost me as a customer. I'm surprised that stores are still putting the Bravia on their shelves. Next step: notifying the Better Business Bureau. I encourage everyone else to do the same!
Reviewed Jan. 17, 2012
I’m not able to connect the channels. I want to get the rates of DVD player in my email. I want to purchase or leave the browser at home. So please mail them.
Reviewed Jan. 16, 2012
Sony Bravia TVs are defective. I bought model # KDL52WL in 03/08 at Samm's and paid $2778.78 plus tax. I was very satisfied with the quality of the picture. In 11/09 the picture became very distorted. I called Sony. They said I would need to call an authorized Sony Repair Service. The repairman said the LCD panel had gone bad with a repair cost of $3240.87. The estimate cost me $117.70. After days of complaining, Sony offered to replace the TV for $300.00 plus tax. I took the deal. The replacement TV, model KDL52W5100, lasted until December 2010.
The problem started with a horizontal line across the screen and was soon followed by color distortion. I called Sony and after much complaining, they offered a refurbished TV for $659.00 plus tax. Only after asking, I found out the replacement television was not new. It was refurbished. I refused the offer. I can't justify paying Sony any more money for a defective product. I have always bought Sony products. Even though they were more expensive, the quality was always great. I feel ripped off.
Reviewed Jan. 15, 2012
I am having the same problems with the Sony Bravia series of TVs. Black lines and double images almost exactly 2 years from purchase! I will never purchase another Sony product again!
Reviewed Jan. 14, 2012
Our TV was working fine last night but when we turned it on today the image on the right half of the screen is very dark and has magenta tracers following movements in the picture. Also two horizontal lines have appeared that split the screen in thirds they are generally white but change depending on the picture and are not as noticeable on the left half of the screen which otherwise still looks fine.
Reviewed Jan. 14, 2012
We bought a 52" Sony Bravia about two years ago at Sam's Club. It just started to come on with a very dark picture when it first starts up. About 15 minutes later, it gets brighter. Does this mean that I am headed for trouble? Can it be repaired? Isn't it supposed to last more than two years?
Reviewed Jan. 13, 2012
I bought the Sony KDL xbr 52" in Christmas of 2009, and shortly after a year, the horizontal black lines and hazy picture started to appear. Sony said "Tough luck." This TV with the Sony Blu-ray surround package was over $2000 at the time, and for it to barely make it a year is unacceptable. I'm only writing on here now, because the problem has become permanent. It would used to go away after about 30 minutes. But now, even 3 hours later, it is still there. What's the deal, Sony? None of your other products have let me down like this, and to not stand by it is **.
Reviewed Jan. 13, 2012
My Sony Bravia KDL-46v5100 has developed black lines that are visible in every screen from every port. It is only two years old and when I contacted Sony, they referred me to a local business that charges $130 just to come out. When I spent over $1000 for a TV from a brand name I trust, I expect more than two years of use.
Reviewed Jan. 13, 2012
24 month old Sony Bravia has bad picture on power up that distort display for 25 minutes. Tapping on the screen worked for awhile but not any more. Sony says too bad. We have always bought Sony but will never buy a Sony product again.
Reviewed Jan. 13, 2012
I’m working as a System Administrator in a government company. I recently purchased Sony Bravia 32-inch full HD TV from your registered seller in Sri Lanka. Unfortunately, it has fallen far short of my expectations. I’m disappointed because the picture quality (color) becomes very poor within few days. I returned it to the seller and they told me they’ll send it back to the company to repair. Previously I had a strong confidence about you reputation but with this issue I’m totally disappoint about Sony products. To resolve the problem, I would appreciate if you could exchange this product unless you repair it and give me the same. I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies as well as popular consumer advocacy blogs.
Reviewed Jan. 13, 2012
After reading all the issues on this page, I feel fortunate that my KDL 52 xbr lasted four years. My LCD panel has also gone bad. I was blown away at the treatment Sony has given their customers. I checked the complaint page for other manufacturers, and they are even worse! I'm still in shock, but something has to be done about this widespread rip off of consumers. Somebody please contact me.
Reviewed Jan. 13, 2012
I had my 46 inch Sony Bravia for exactly 2 years and it is already falling apart. It was a great TV for about 12 months and then started getting the horizontal black lines now the picture comes and goes, I have horizontal black lines that never go away and there is constant hazing of the picture. This all used to go away once it was warmed up but now it is constant.
This is unacceptable! We as consumers hold the power in our wallets and need to let Sony know, that since they will not take care of their consumers, we will now be taking our hard earned dollars to other companies. As for me, I will never buy another Sony product! I am sick to my stomach that I have wasted over $1,200 dollars on this TV, and now it will just go to the trash.
Reviewed Jan. 12, 2012
I recently bought a Sony Bravia internet TV. When I switch it on, sometimes it does not start. And when it starts, it stays on, then the screen turns white with no pictures. Many times, it can go days without turning on. It was expensive, and I saved for months to buy it. But now, I am more disappointed with nowhere to get help from.
Reviewed Jan. 11, 2012
I purchased a 52" Sony Bravia about 26 months ago. I had no problem until yesterday, 1/09/2012. My Sony KDL-52Z5100 Bravia started getting horizontal lines like what everyone else is reporting. After it warms up they go away. I know my TV is on it's way out. I can't believe that Sony will not step forward and take care of their product. Like everyone is saying, I will never buy a Sony TV again. They need to be held accountable.
Reviewed Jan. 10, 2012
My television (Sony Bravia KDL-52Z510) is less than 2 years old and I am having the same problem as everyone else that has complained. Initially, horizontal lines stated to appear on the screen but would go away after the TV warmed-up. Lines would go away after 10-15 minutes. Now, when I turn the TV on the whole screen flashes constantly until I lightly tap the screen. I am sure it is a matter of time before the television completely fails. Sony needs to be held accountable for these defects. This is clearly their fault. I will do everything I can to make other consumers aware of my problem with Sony. I will never purchase a Sony product again. It's only fair to mention that I have not contacted Sony yet. After reading other posts, it sounds like a futile endeavor.
Reviewed Jan. 9, 2012
We purchased our KDL-52S4100 Sony TV at Costco in March 2009 and started noticing picture problem about November 2011. First, we thought it was our cable box and had that changed. Still had the same problem, I called Sony TV repair online and was told what the problem might be and the cost is $29 for the diagnostic. I started research and found this site. Wow. By the way, Costco was no help. They said unless we had purchased it on an American Express card, they could not help. As for a rating, if you could do less than one star, we would. Lesson learned, check Consumer Affairs first.
Reviewed Jan. 8, 2012
I own a Sony KDF-60WF655 and I now have a defective Sony TV. A blue blob, blue dots and stars have taken over my TV. I expected when I purchased a Sony product I was getting the best! I paid over $4000.00 for this TV and a 5-year warranty which expired in 2011. I did contact Sony via email and of course, the troubleshooting steps they told me to follow did not resolve my issue, and the link the emailed me does no work! Now I'm in the market to buy a new TV, not a Sony! Why spend for a product that has such a short lifespan.
Reviewed Jan. 4, 2012
We have a 40-inch Sony Bravia KDL40W series TV that we bought in January 2009. Two vertical bars about 2 inches each, appeared early last year, less than two years after we purchased the TV. Without an extended warranty, they won't repair it and have no solutions for us.
Reviewed Jan. 4, 2012
Just one week ago I purchased a 40" Sony Bravia LCD television. Exactly seven days after purchase, the screen showed only black when I turned it on. I got audio, but no picture at all. No menu, no blue screen, only pitch black. I called Sony and all I get was run-around and excuses. I will never buy any Sony product ever again! Sony is permanently blacklisted in my book!
Reviewed Jan. 4, 2012
I purchased new Sony Bravia LCD TV model KDL 40BX420 at Wal-Mart on 7/11/11. TV picture completely failed on 12/20/11 (5 months old). After troubleshooting via Sony, it was determined an internal fault existed and the TV now needs to be returned for exchange with a "refurbished" unit. This involves faxing, lifting, re-boxing, shipping and oh, by the way, I have to give them my Credit card number in order for them to ship the "refurbished" unit. This is unsatisfactory for such an expensive TV, and I purchased a "new" TV not a "refurbished" one so why should I accept a replacement TV that is other than "new"? Also, I'm not happy because neither Sony website nor customer service has any option other than to provide my credit card number and send me a used "refurbished" unit.
Reviewed Jan. 3, 2012
Sony KLD-46Z4100 has bad t-con board and cannot get a replacement. I am willing to pay for the part. It's just not available anywhere that I can find. Part number is 5546t02c02.
Reviewed Jan. 3, 2012
Defective panel on my Sony KDL52xBR9 TV. Dark with lines when goes on. Gets a little better after 20 min but still has line going across screen. I bought the set on 2/4/10. It's only 22 months old! Same jibberish from Sony that everyone else is getting. I had TV evalutated by TV Tech that is in business for 42 years and has seen 25 Sonys with this problem so far and paid $75 so he could tell me it is the panel.
Sony still wants me to get an authorized Sony Tech for another $100 + and only said I might be able to purchase another TV from them at a discounted price depending on his evaluation! This is a recall situation and Sony should be suing its partner Samsung for manufacturing defective panels. They are selling lemons and we, the consumers, seem to have no legal recourse against Sony. $2500 was a stretch for me and I just finished paying it off in August. I cannot afford another TV nor should I have to. Sony should replace these lemons instead of penalizing us. I am very, very upset that there has been no legal action taken against Sony after thousands of complaints for the same problem!
Reviewed Jan. 3, 2012
My Sony KDL-32L4000 worked great for about three years but like others on this site developed problems. For about the first ten to fifteen minutes the TV runs fine and then the picture starts flickering. Whether it is cable, DVD or PC input, the problem is same. It's out of warranty and all Sony did was to give me contact of service provider but I have to pay for the repair. When I bought this expensive TV, I thought its "Sony" and would last for years. But lasted little bit over three years. Now I doubt about my other Sony electronics and may not buy one again.
Reviewed Dec. 31, 2011
Sony Bravia TV purchased 03/08. I have the vertical lines top left corner in red about 3 inches long, then two 5 inch vertical lines in the middle of the screen. I have also experience the volume control issues and turning the TV on and off has worked a handful of times. No negative apples to chose, only positive stars.
2. Why would anyone buy a refurbished television when they are buying the one returned that belongs to someone else?
3. Wait for a class action suit. Do not buy anything or sign anything unless it states class action.
4. Write to by certified mail Sony, Better Business Board, Consumer Affairs, Attorney General Office and make sure you sign cc (all of the above) so when class action suit comes about you'll be named as Plaintiff.
5. Call Fox 25 undercover.
6. Document all correspondence including phone calls to Sony. It is tedious but if we stand together we will win.
Reviewed Dec. 29, 2011
In March 2010, I purchased a KDL51W5200 from Sears and in June of 2011, I started experiencing vertical lines on the left side of the screen. I called Sony and they had me update the TV and do a factory reset. About 2 months ago, it started happening again, only this time I now have horizontal lines as well. If I had a Sony-authorized repairman come out, it will cost $2600 to repair which is more than I paid for the TV in the first place.
Reviewed Dec. 29, 2011
My Sony kdl-46s4100 worked great for about two years but like others on here developed problems. When turning the TV on, it has four vertical segments across the screen, and the input and screen mode on the left side is on the screen twice. For about the first ten to fifteen minutes (warm-up) the TV is useless! I have a 32" model also, wonder if it will do the same thing?
I called the Sony support line, was told that it is out of warranty and they haven't seen this problem before. Really? It seems like Sony doesn't see anything that is wrong. I don't feel sending someone out to charge me a few hundred dollars to fix it is a good idea or the refurbished junk they would send me for $500. The TV has a bad T-con board, that could be had through their parts division. A funny thing about the board, it's made by Samsung! Sony will not get any more of my business ever!
Reviewed Dec. 28, 2011
I bought Sony Bravia KDL55HX729 only three months before. It went in sleep mode with four red pulses and stop. We contacted Sony. They promised to send help for repair. After few days, they called to tell us that we will get a new replacement TV. Instead, they delivered a refurbished TV. We were not ready to take a refurbished TV in exchange for a three-month old TV that we paid $3000 for. The customer service hung up on us. I wish I could rate 0.
Reviewed Dec. 27, 2011
I have a Sony TV purchased in September 2008 from Costco. I started noticing a few days ago lines through the screen/picture when you first turn it on and half of the screen seems transparent like you can see things behind the picture. It seems to clear up after a few minutes or the TV warms up. I called Sony and they haven't heard of this (but it's obvious on this site that we are experiencing some of the same things) and will do nothing about it.
It's no longer under warranty with Costco either. I bought a Sony because our Panasonic died after less than two years (which Panasonic would also do nothing about). I have a 10-year-old Mitsubishi, big screen, that is still working. I will reconsider my options if /when we have to replace the Sony! I am putting it in the category with Panasonic... not worth the money!
Reviewed Dec. 27, 2011
We purchased a Sony Bravia KDL-46V5100 TV from Best Buy in August 2009. This past month, the image has started to blur occasionally, leaving rainbow-like streaks on the screen. What also happens at least once a day is that multiple images appear on the screen at the same time; i.e., the next image appears but the previous images remain for a few seconds. Watching movies or sporting events like this is practically impossible. We called Sony and the first thing they asked was, "Do you have the extended warranty?”
My husband replied, "We bought a Sony so we wouldn't need an extended warranty.” They gave us two options: purchase a refurbished, used Bravia KDL-46V5100 for $599 plus tax, or bring the TV to one of their recommended repair places to have the control panel evaluated. If the repair place says the control panel is damages, Sony "might" then offer a "deep discount" on a new TV. This TV will likely be our last Sony product. Our next TV will be Sharp or Samsung.
Reviewed Dec. 27, 2011
We opened up a Best Buy credit card and purchased our Sony Bravia model KDL 52z5100 on 11.25.09 and took delivery on 12.03.09. One year and 8 months later, we noticed a vertical black bar in the middle of the screen and the left side very dark and orange. After it warmed up for an hour or so it would go away. Now today, December 26, 2011, it won't. I called Best Buy and they said it is out of warranty and they can do nothing about it. They gave me a phone number to a local repair man and said good bye.
On the back of our credit card billing statement it said we have rites if "we are dissatisfied with the goods and services we purchased"; so I called HSBC who issued the card and complained that the T.V. is broke and that I still owe $1,300.00 on it and asked if there is anything that can be done to help. They said no and keep making your payments. I have a very bad taste in my mouth about Sony--they sold me a lemon! O, did I mention that with the same purchase we also bought a Sony Blu-ray home theater system and it broke down last week? I am stuck with a TV and home theater system that only after one year and 8 months is broke, and that I still owe $1,300.00 on and have no help with these junk lemons.
Reviewed Dec. 26, 2011
I m not happy from my Sony TV. This is third time I'm facing problem in my TV Sony Bravia LCD in 2 and half year and from last two weeks, I'm facing this problem again. Please take quick and strong action against responsible.
Reviewed Dec. 25, 2011
We have a 42" Sony Wega purchased 3 years ago and has 2 vertical digital lines running through it. Is it even worth a call to the company? It sounds like a class action suit is what we need. Make these companies accountable.
Reviewed Dec. 23, 2011
Well, this is an addition on to our previous post. We had our Sony 42" Bravia looked at because the red indicator light was flashing and the TV wouldn't turn on. Needless to say, the main computer board went out! We bought this TV less than three years ago for $1,000. Now it's junk! We also have a 52" Bravia. What do we do? Wait for this one to go as well? Is Sony kidding?! Because the warranty is expired, we are SOL! We will make sure everyone we can tell will know to not buy a Sony product. The name stands for poor quality and even worse service!
Reviewed Dec. 22, 2011
I turned on the nightly news as usual on our KDL-40V4100, then all of the sudden a huge vertical black line covering almost the left half of the screen appeared.It starts about a inch from the left side and goes to the halfway mark. I tried turning it off and back on, switching channels, etc., but with no such luck.
I called Sony Tech Support and spoke with someone who barely spoke, and I do mean barely, and who tried to talk us through trying different things. However, there was no success and he said something about sending us a new USB port. It sounded like he's heard of the problem before. From everything I've read, this won't fix it since the LCD board broke and it would take a fortune to fix.
The TV is barely 3 years old! The bad news is that there is a 52-inch TV also in the media room downstairs. Could the same fate be awaiting?
Reviewed Dec. 22, 2011
We bought our Sony Bravia 48" TV in Nov 2009. About six months ago, we started experiencing waviness, ghosting, and a dark left side of the screen. I called Sony who said to turn it off for 24 hours and let it reset. Didn't work. Sony basically told me I would need a repairman for a $1300 TV, that is just only three years old! We used to buy all Sony. This is our last purchase!
Reviewed Dec. 21, 2011
I have a Sony KDF-50we655 LCD Projection TV I paid close to $3,000 for several years ago. Earlier this month when I turned on my TV, it started smoking and produced a burning smell. I contacted Sony and they sent out an authorized Sony repairman. I was told that this has been an ongoing problem with this model TV. Later that evening, I received an email from Sony offering me a refurbished unit at no cost with a 90 warranty or a 2010 model at the cost of $865.00 plus local sales taxes (I can purchase the same model from a retail dealer for approximately $1,200, therefore Sony is willing to give me approximately $350.00 for my TV). They are giving me 1 week to accept their offer and sign a settlement letter. Is this legal? Is there a class action lawsuit?
Reviewed Dec. 20, 2011
We bought our Sony Wega KDF-42WE655 for about $2800 in July 2006. In 2008, the lamp began to fail and I replaced it ($300 at the time). The new problem is a wide blue line extending across the lower portion of the screen. Research online suggests that the light engine is failing. The replacement part is about $900. I filed a case with Sony regarding the projection lamp, but they would not help. I called Sony customer support (outsourced to Central America) about the light engine and was told that my TV was out of warranty and repair was my responsibility. (Another "case" was documented.) The agent agreed that Sony was aware of the defect, but the program to repair/replace the defective part was no longer in effect. He said that I would have to understand that my TV is an electrical device that will breakdown over time.
Reviewed Dec. 20, 2011
I have a Sony Bravia KDL52XBR9 for 2 years and, like many others, experienced the same problem. Wavy lines, and after 15-30 minutes it goes away. There is obviously a problem with this unit like many others. Sony should stand behind there product and correct the issue. I use to just believe in Sony products for quality; they are not even in my top 10 list anymore. Their quality has gone down! I hope a class action lawsuit is initiated. I will certainly be a part of it!
Reviewed Dec. 20, 2011
We bought a 46" Sony Bravia XBR from Circuit City right before they went out of business a few years back. About a year after we purchased it, we would notice a slight blur on the lower right hand corner when the TV is first turned on. After about 15 minutes, it would clear up. We thought, no big deal! Now the blur takes up 1/3 of the screen and only clears up half the time and only if it's been on for at least 2-3 hours! Unfortunately, it is no longer under warranty. My husband and I have always been Sony Tv diehard fans, but now we only buy Samsung. After reading all the other complaints with similar problems on the web, I wanted to add mine to warn others of not making the same mistake!
Reviewed Dec. 19, 2011
I too, would like to give 0 stars for Sony. I'm writing on behalf of my 77 year old mother who bought a Sony KDL32BX420 only 5 months ago and it has completely stopped working. After much run-around from Best Buy she was finally put in contact with an authorized servicer who could come to her house, since she is unable to load the TV in her car and take it somewhere. He told her that the TV was un-repairable. So many more calls later, Sony shipped her a re-furbished TV with the stipulation that she return the broken set within 15 days. Did I mention she can't pick up the TV? So as I write, the refurb is sitting in the box waiting for me to come set it up, then package up the old TV and send it back. I'm not only unhappy with Sony for taking so long and giving her a used TV but also unhappy with Best Buy for not taking care of the delivery and set up. That was the only reason she bought from them to start with.
Reviewed Dec. 18, 2011
Like all of the other complaints posted here, I purchased a Sony Bravia 52" TV in July 2008 for over $3,000.00. We also experienced the same problems others have expressed. We were told by Sony that we needed a Sony authorized repair company to come out and evaluate the TV, at a cost to us of $100. The TV could not be repaired, unless we wanted to pay a couple of thousand dollars to replace the LCD screen, which we were told by the authorized Sony repair company is manufactured by Samsung.
Sony offered us a 2010 55" TV at a cost of $900, with one week to "take it or leave it". Sony customer service was very rude, and really didn't care whether we took the offer or not, which we did not take. We didn't specifically ask if the TV they were offering was refurbished but, chances are it was. Our TV is now a piece of crap, and we need to purchase a new one, but you can bet it won't be a Sony or a Samsung. If a class action lawsuit is filed, you can bet we'll be part of it.
Reviewed Dec. 16, 2011
We have a Sony SRXD TV that the color went bad. We contacted Sony, told them the problem and they said if we could take the sticker off the take picture of the TV with the sticker and serial number and we did. This happened the November 1. We have talked to the customer service many times and cannot get our new TV that they promised us shipped which was a new 55-inch TV. We are very dissatisfied with Sony and plan to let every person we know how Sony services are and hope they do not have the problem with Sony that we have.
Reviewed Dec. 14, 2011
I have a 3 year old Sony TV. Wega bulb blew out. This should have not happened so soon. Want them to cover cost of bulb.
Reviewed Dec. 13, 2011
As of Black Friday of this year, my TV is 4 years old. Just a few weeks ago I changed my lamp, but only for the second time. Now I have green and purple lines. Sony tells me it’s the optical block and is a known issue with my model KDF50E3000. They don’t offer to repair my TV but do offer me a discount to buy a new TV, which is fine and dandy for someone who can afford that. I can't! So basically Sony is telling me I am ** even though a TV they built (does Sony even take pride in their work?) has a faulty part, but it's my responsibility as a customer to spend more money that I don't have. I paid over $1,100 for a TV that only lasted me 4 years. I would hope Sony treated their customers a little better when it is a part from Sony that is bad.
Reviewed Dec. 13, 2011
I purchased a KDL-52VL150 television in November of 2009. Less than one year in the TV had an issue where there was no audio when switching between HDMI devises. After over a month of phone calls, Sony finally sent me a refurbished TV to replace my defective new TV. I was unhappy about this but I had no other choice. There is not an authorized Sony repair service willing to look at the TV. After a couple of months of service the refurbished TV developed a problem where I would get "no signal" when switching between HDMI inputs. In April of 2011 Sony's support site offered a software file that addressed this issue. The software was downloaded and installed successfully. Immediately after installing the software the previous issue was resolved.
Great! Not so fast. I now have a new issue. Every 5-6 minutes that the TV is on the sound and picture go away as if the TV is being turned off, yet the power light stays on and green. It turns off for 3-5 seconds and then comes back on by itself. I have tried everything I can to make it work and have also done so at Sony support’s instruction. They tell me they cannot provide me with new software. Not even the previous version of the software. Between the two issues I would rather not have the TV turn on and off repeatedly.
I have an open case number with them that was started while the TV was under warranty. Today they tell me it's out of warranty and good luck. They will not repair the TV or replace it. So now I am stuck with a television that had a defect that was then made worse by their software and I have no recourse but to purchase a new television. Thanks for choosing Sony! Ugh. What a joke.
Reviewed Dec. 11, 2011
After having my Sony 36 inch TV for two years, a strip about 6 inches wide appeared on the bottom of the TV. I have unplugged it and tried everything I was told to try. The strip will not go away.
Reviewed Dec. 8, 2011
Purchased KDL-xbr9, not two years ago, for $2,000.00, and now I am experiencing the same issues, like everybody else. The LCD is bad. I have black and white lines in quadrants, which tend to go away, once the TV warms up, or I tap on the top of the TV. Sony told me they weren't aware of the issue, which is a lie. They told me to they take it on a case to case basis. Obviously they forget about the previous cases, or they're trained to forget. I had to have a certified rep come out, and diagnose the issue at my cost, which I did.
I didn't get to read hundreds of similar cases on Consumer Affairs, but I did anyhow. There has been an extended warranty from Sony of five years for the xbr4 & 5, which my friend received for the same issue, failure of the LCD. I'm wondering when will Sony do the same for the xbr9. They should be held accountable for this nonsense. A $2,000.00 TV going out in less than 2 years is absurd!
Reviewed Dec. 8, 2011
After 1 and 1/2 years, our 55" Bravia LCD HDTV screen went bad. Just like everyone else on this site, we called Sony service and got the same ***. Sony needs to be boycotted. No more Sony products ever!
Reviewed Dec. 7, 2011
I purchased a Sony model kdl52v4100 on Aug.9 2008 at Best Buy for 2099.99 plus a performance service plan for 499.99. In Nov. 2012, I noticed vertical 1/2' wide black lines on both sides some of the time then small colored lines would show up in random areas of the screen. This is an obvious flaw in these Chinese made junk TVs
Sony needs to address this terrible situation or its TV business will be destroyed. I will be getting a replacement covered by the service plan as the repair cost is too high.They replace it with another junk Sony 55" model 55ex500. Another brand was not offered.
Reviewed Dec. 7, 2011
We bought a 42" Sony Bravia less then 2 years ago. By reading the complaints here, it seems that two years is the magic number! We are told that the "bat" light has gone out and that the TV can be sent into Sony, this being told to us from Best Buy, where they will evaluate the problem for $35.00 and give us an estimate on repairs. If we want to even have them fix, which we are told, it can be costly. Since when does an expensive TV only have 2 years of life? We have an older Zenith that still works! What's even worse is, we also have 52-inch Sony. Guess, we will be waiting for that one to blow up as well?
Sony used to have standards and good customer service, seems the word junk is what they stand for. Kudos to Sony for being the worst electronics company we have ever had the displeasure of dealing with.
Reviewed Dec. 6, 2011
I'm having the same problem with my 2-year-old 46" Sony Bravia that a lot of other people seem to be having. There are thin lines across the screen with a distorted image for the first 15 minutes or so. I just spoke with Sony Tech. Their position is that in spite of the link I sent them to this site with all the similar complaints on it, they maintain that there are no problems with this model. And if there were, it would appear on this page: **.
Reviewed Dec. 5, 2011
My son bought me a Sony KDL 46V4100 for Christmas 2008. First, I don't watch a lot of TV, second my old 1999 Sony tube TV stills works, third I will never again trust a SONY product, and lastly, is Sony trying to lose business on purpose.
My TV started to have the same problem as everybody, first the vertical lines that go away after the TV is warmed-up, followed by the problem getting worst (the infamous LCD panel failure problem). Now I have to wait 15 minutes for the TV to even have a picture, with the lines and ghosting on the right side. Sometimes, I feel like banging it on the side like we used to do to our old 15-year-old family TV, but at least that worked. Today, we have no other choice than to buy these high-tech and expensive pieces of junk with Sony leading the pack. At least offer a reasonably priced TV that will last for at least 5 years, please.
Finally, I phoned customer service, and yes, you guessed it right; first, an $125 Sony repair evaluation that comes out of your pocket to confirm the problem that everyone knows (except Sony), followed by a discount on a newer model. What is this? I am not going to put out another penny to Sony, period. Sorry for the rant, but this had to come out.
Reviewed Dec. 5, 2011
Like Mitchell below, I also bought a Sony Bravia KDL-46VL130 in 2007 from Costco, and have been having the same, well-documented issues for 2 months now. I am astounded that Sony has not addressed this problem directly to make things right. When you pay $2K+ for a TV , you expect it to work more than just a few years. My days buying Sony are done. On to better manufacturers who actually value their customers. I will never buying Sony again, ever.
Reviewed Dec. 4, 2011
I bought the 60" Sony LCD TV in May 2005. I am having the same problems as all other consumers who bought this TV. There is big yellow blob across the screen with blue blob on the lower left hand screen. Sony should pay to have these optical block problems fixed.
Reviewed Dec. 4, 2011
I bought my KDL46VL130 in 2007 and it worked fine until about six months ago, when it started to have double images, horizontal lines and screen problems when I turned it on. First, it would only happen once in a while and would eventually go away after a minute or so, but it began to happen more frequently and now it happens all the time and takes from 5-15 minutes to go away.
I contacted Sony and described the issue. This is what their reply was:
Thank you for contacting Sony Support.
I'm sorry that the picture on the Television screen appears double with horizontal lines. Sony is not aware of any such issue with the TV. Also, please note that Sony does not address any comments published on, or quoted from a non-Sony website. Please follow the steps given below to troubleshoot the issue:
1. Make sure that you have connected the source to the Television properly and securely.2. Unplug the power cord of the unit from the wall outlet for few minutes, then connect it to a different wall outlet and check the operation.
3. Connect the video source to a different input on the Television and check the operation.
4. Connect a different video source to the Television and check the operation.
5. Replace the connecting cable and check the operation.
6. Reset the TV to factory settings. To reset your TV to factory settings, turn the TV ON. Then, while pressing the UP ARROW button on the remote control, press the POWER button on the TV. The TV will turn itself OFF then back ON.
If the issue persists; unfortunately, service will be required. You can find warranty information as well as our available repair options online at:http://eservice.sony.com
Thank you for understanding
I'm waiting to hear back from them after sending them the following reply letter in an email:
This is clearly a defect and I believe that your company knows this. I tried your trouble shooting suggestions and none worked as I guessed beforehand.My comment to you (SONY) was not published nor copied from any website. The link I included to https://www.consumeraffairs.com/home_electronics/sony_tv.html was simply in reference to my experience not being an isolated one, in that many other owners of Sony flat screen LCD televisions had and are currently experiencing the same and/or similar malfunctions with their TVs.
I find it odd that you tell me that "Sony is not aware of any such issue with the TV" when literally hundreds of other owners of Sony products have reported practically identical instances of this defect and that Sony support has told many other owners of Sony TVs the same exact thing, that "Sony is not aware of any such issue with the TV".
This will not only be my last Sony purchase, but I will do my best to contact the place I purchased the product (Costco) and every consumer protection group, forum and/or product review entity I can find as well as every person I know or will ever speak to about any electronics purchase. I may also contact an attorney to inquire as to the possibility of there being some class action recourse.
Thank you for your assistance.
Reviewed Dec. 2, 2011
I paid Sony led TV 10 back. I have watched it for only 10 days. Now it has only white screen. I have complained many times in Sony’s customer service center, but I did not get any response from Sony’s service center. I called every day. He has given two numbers every day, but those numbers are not working.
Reviewed Dec. 2, 2011
We bought a Sony 52-inch LCD TV in November of 2009, model KDL-52Z5100. Like many of the posts here, our TV started having horizontal lines after a year that would disappear after the TV was on for 10-15 minutes. The problem kept getting worse. Now, the entire left side of the screen is dark. Needless to say, we will never buy Sony again.
Reviewed Nov. 30, 2011
I have 52" Sony TV (model KDL-52Z5100). It is almost 2 years old. It has started getting black lines on the left side of the screen, as so many others have described. Also, the picture isn't as bright as the right side. After being on for awhile the picture will clear up. Initially, I didn't think much of it and suspected it was the cable box. Now it is happening more frequently and is getting more severe. It does this on all inputs. When I searched the web for a solution, I found this site and others with pages and pages of similar claims.
I called Sony and they advised me to try unplugging the set for one minute, then to plug it back in to reset the settings. I'm not currently home to do so, but I do not have much confidence in this solution given the other post. That and I don't recall there being a left side discoloration setting that could have accidentally gotten adjusted. I will try it when I get home just to be certain. After that they say I need to pay for a technician to come to my home.
I understand that Sony needs to go through a series of checks before replacing everyone's TV, but given all the sets with the exact same problem it is clearly a defect. They need to do the right thing and repair or replace these sets once they are aware of the issue. I have always enjoyed Sony products. I have a Sony laptop, Blu-ray player, camcorder, Playstation, other Sony LCD's, etc. I understand that things break, but this was a $2500 TV that didn't last 2 years. That clearly was a defect on their part and is completely unacceptable.
I believe that, given the number of cases I've seen, they should issue some kind of recall or extended warranty for this problem. I am in the beginning stages of this case and hope a remedy can be worked out soon. This is not the way I want to spend my holidays. I will post again when I arrive at some sort of conclusion. Hopefully, Sony will come through and restore my faith in the company. Otherwise, it will be my last Sony product. The next step is to pay a repair man to come evaluate the TV.
Reviewed Nov. 30, 2011
I also experienced the horizontal lines on my 52-inch XBR9. I contacted Sony who offered lesser sets at a few hundred dollars less than retail. I have been a faithful Sony customer for many years. Never again. If I could rate them any less, I would!
Reviewed Nov. 30, 2011
I purchased the KDF WF655 55-inch LCD model and it’s been nothing but problems. Blue spots in the center of the screen and blue haze around the edges. It didn’t take long for the projection bulb to burn out in one year at a cost of $200 to replace. I now am the proud owner of a $2,500 pile of **! I called Sony service center and they said they are sorry about that. Why would anyone ever buy another Sony product? Rename the company “Phony.”
Reviewed Nov. 30, 2011
After 2 years the Sony 32" Bravia HD LCD TV I bought for $600 is useless. I have color distortion, vertical colored lines all over my LCD screen. When I called customer support, (800) 222-7669, I was informed that they do not know this issue. It seems to me that there are a lot of people listed here that would disagree. I was asked to do the usual dog-and-pony show-- give date of purchase, where, serial #, Model #, the remedial troubleshooting (swap cables, hook up another TV to the cable box, swap the cable box, swap cables, etc.).
After all that and numerous unsuccessful calls, they suggested I call an approved TV service repairman, for what my warranty was no longer valid and it would cost me at least $100 before they came in. I also know if I have them repair it, it would cost me more than buying a new one at this point. Not to mention the problem might not be solved as I have had a screen repaired for an older set which had a blow picture tube but came back all fuzzy and blurry and was covered by a limited warranty for labor (after 1 year) and it still cost me over $100. Which was why I bought this POS after throwing the other POS out.
Does anyone make anything that lasts anymore ? I have an old RCA TV that I have had for over 13 years and still going strong. All I know is that I used to like and buy Sony Products for as long as I can remember, not any more. I am very disappointed and very mad about the whole experience.
Reviewed Nov. 30, 2011
I bought a 32' LCD Sony Bravia model no. KDL-32L4000. Maybe 2 months after my warranty was up, which was 2 years after purchase, I noticed a thin horizontal line going across my screen. After that from that thin line all the way down, there is a translucent discoloration going up and down. For several months that would go away after 15 minutes. Now, it's not going away. I did contact Sony and since my warranty was up, there was nothing they would do for me. Clearly this is a problem with Sony TVs and I will never buy one again. I know for a fact that Samsung sends people out to fix small issues people are having with those LCD screens. I'd like some type of action to come out of this and maybe some compensation.
Reviewed Nov. 30, 2011
We have a Sony Bravia XBR KDL52X BR5 with the exact same issues people are reporting here. It started this summer, 2 years after purchase - out of warranty. At first just a few vertical lines and left side ghosting which would return to normal after 10-15 minutes of warm-up. Now it's a constant haze and ghosts over entire left side of screen, sometimes vertical lines and bars with zero picture. Normally does not return even when we leave the TV on 24 hours a day.
Sony said to try and "reset" the TV by unplugging and turning back on. No help. Then they suggest the issue must be a cable box and/or wiring-related issue, but it's the same image problem when we tested with other cable boxes. So, we plugged in 2 (other brand) TV's to the same cable boxes/wiring systems and the picture on those sets is fine. It's also fine when we watch DVDs, so this is clearly a Sony Bravia problem.
Sony recommends we have a repairman come in and take a look at it. It is an LCD screen issue that will cost thousands to fix - a new 60" set would be cheaper. "Is it the intention of Sony to sell a "disposable" flat screen TV? To sell a self-destructing product so consumers will continue to trade up?" This was a major purchase for us. Sony should stand by their product and provide the kind of support and consideration consumer/investors deserve. Sony Bravia is a lemon. We would be interested to be a part of any class action lawsuit against Sony
Reviewed Nov. 30, 2011
It was terrible. My 52 inches Sony Bravia model KDL 52w5100 and one year and 11 months old have the black shadow and the picture is unclear on the right side. We received no help from Sony and I can't even understand the person on the phone! We need jobs here people! What happened to TV's lasting for years on end. I have a Sony Blue Ray player and a Sony computer; I am no longer a Sony fan.
Reviewed Nov. 30, 2011
I bought the Sony Bravia LCD Model KDL52W5100 television in October of 2009. In October 2011, when we turned the TV on, the green light would come on but then the TV would shut itself off. I called Sears where I purchased the TV they recommended. I called Sony since they had just recalled their 40" Bravia models. I called Sony who sent a USB port to update the TV supposedly to fix the problem. It didn't. Sony then advised I call a technician who analyzed the problem as being (2) bad circuit boards. They were ordered and when installed, still did not fix the problem. The tech then said it was probably the panel. The tech sent the quote for panel and labor which came to $2100.
I called Sony who was very sympathetic and would sell me a 55" (wow) refurbished TV for $900. I am also interested in a class action suit and would never buy Sony again.
Reviewed Nov. 29, 2011
I purchased a Sony Z5100 52" 11/09. The TV is showing lines and distorted picture as described by many other complainants. I contacted Sony and was told they are not aware of any defects regarding this TV. Very disappointed with Sony's unwillingness to provide extended service on a defective product. The TV works fine for now after warming up so I leave TV on with no video source when not watching. This is a ridiculous work around solution.
Reviewed Nov. 29, 2011
Wish I could rate 0 stars. A few weeks ago, my 52 inch Sony Bravia that I bought in January of 2009 for $2,499 started having black horizontal lines through it. It has gotten worse. It started with just a few lines at the bottom, now it takes up the whole screen and there is a double picture. It usually takes between 15 and 30 minutes for the picture to return to normal. I'm afraid at some point, it's not going to return to normal at all. To see that this is such a common problem, it seems like there is no way Sony could not be aware of it.
Reviewed Nov. 28, 2011
On 2006, I purchased a Sony KDS60A2000 Projection TV at Best Buy. I need to go out and buy a new TV. I had an RCA from 1985 to 2006 and replaced it, not that it broke down, but just to update technology. I should have kept it. Sony has not proven to me to be a manufacturer that stands behind their products. I should not have to have a major repair like that for a long time (10+ years, not 5 years). Sony TV had its lamp replaced in 2010 at a cost of $300+ and now the light engine is going and replacement on this is $1500+. I will definitely be looking at another manufacturer other than Sony.
Reviewed Nov. 28, 2011
On Thanksgiving day, my KDL-52S5100 TV did the exact same things as previous poster. I just copied his post because I could not describe what happened any better. It developed a raster across the picture. The initial Bravia logo that appears as the set warms up stutters and has a number of horizontal lines below it. The picture both in HD and SD format had the stuttered horizontal lines and the picture shakes. When muted, a buzzing can be heard coming from the back of the set.
Reviewed Nov. 28, 2011
Like all the complaints here, I bought a Sony Bravia 1080i around three years ago and now I have a dark line going down the left side of the screen. I always trusted Sony and even now still have and use a Sony Trina-tron tube TV. Yes, I'm mad and disappointed with Sony and will never buy another! If there is a class action lawsuit I'd like to know about it.
Reviewed Nov. 28, 2011
After two years, my Sony KDL 40W3000 displayed some flashing and crackling, and has difficulty starting up and eventually it would not turn on. I live out of the country for 6 months of the year, so that Sony only had 1 year of use.
I called Sony, wrote Sony, wrote blogs and was finally told this is what they could do for me. They could tell me where the nearest Sony repair would be found-- 78 miles away! I took it to a reputable local repairman, after 3 weeks he called and said it was the LCD screen and to replace would cost more than a new TV. It is in the city dump! I now stand in Costco and tell my story to any prospective Sony customer who shows interest in buying. I also wrote the President of Sony...no answer!
Reviewed Nov. 27, 2011
I purchased a Sony Bravia KDL-52xbr9, 2 years ago and we're experiencing lines and host shadows across the screen. We purchased an extended warranty from 6th avenue electronics but they recently went out of business. Sony says the product is out of warranty and can do nothing. I too would also like to be part of a class action lawsuit, can't see so many screens going bad if the product was not defective to begin with. I would give Sony a negative rating and would never purchase another Sony product. I would rate them negative if I could.
Reviewed Nov. 27, 2011
I purchased a KDL-55XBR8 when they were first released in 2009. The purchase order was placed before the TV was available for retail sales, thus at a very high price. The screen/panel developed fine horizontal lines, the complete width of the screen. Luckily, it was under warranty. After hours of jumping through Sony's hoops on the phone, one month later the TV was repaired. The replaced screen, which is now 19 months old, has exactly the same defect; pencil thin horizontal lines that span the length of the screen covering 100% of the viewing area.
Reviewed Nov. 26, 2011
I purchased a 52" Sony Bravia (Model: KDL-52XBR9) exactly two years ago and the screen is now defective with lines across it. The unit is out of warranty and no recourse with either Best Buy or Sony. I was shocked at the number of complaints from similar or identical Sony product--which I had read more before buying. This sounds like latent defect which Sony should be held responsible for.
Reviewed Nov. 26, 2011
Minus twenty stars is the correct score. I bought a very high-end Sony Bravia **** series LCD Flat Panel HDTV that cost $2,470.00 at the end of February 2008. Now November 2010, the panel is going black on one side. I called Sony repairman. He said a new panel would be $2000. After reading through thirty or forty of these complaints, I am not bothering with Sony but I will join a class action suit if there is one! I bought two less high-end Sony Bravias for my children also but will never buy Sony again.
Reviewed Nov. 26, 2011
In July 2009, I purchased a Sony Bravia 46 inch LCD TV model KDL 46V5100 at Best Buy. Initially, I was very happy with the TV's performance. In the Summer of 2011, the TV exhibited thin black horizontal lines which started on the left side of the screen and got worse over time until they extended across the entire screen.
Toward the end of September 2011, additional problems appeared including ghost images and colored vertical lines. When I went on Consumer Complaint's websites, I found many complaints of these same problems for the same Sony model purchased by other consumers in mid 2009. The people who experienced the problems stated that they either needed the LCD screen replaced or sometimes a repair was affected by a repairman stuffing padding behind the LCD panel to allow gold connections to make better contact with the LCD screen.
As a practicing electronics engineer, the problems appear due to manufacturing defects from the LCD panel supplier used by Sony. I suspect Sony did not adequately ensure quality of their panels before they were sold into their products. I contacted Sony E-support and they stated Sony was unaware of any of these problems. They said I should contact Sony repair to get the TV repaired, The TV is out of warranty.
Sony did not respond to a letter I wrote to Sony Corporation of America detailing the problems. I am saddened that Sony ignores consumer complaints and denies problems with their products and therefore I cannot recommend them for any future purchases.
Reviewed Nov. 26, 2011
I am writing this complaint about the HDMI port of the Sony KDL-52W5100's TV (using as a PC monitor). The center column of the TV monitor screen still shows a black fade out blocks. I already turned this TV monitor on for more than 25 minutes. The black faded block still did not disappear. It used to go back to normal in 10 to 15 minutes.
I saw many users had the same experiences. Sony did not help yet. I think it was a known issue way before Sony TV's warranty expiration time. Sony did not take any action. My sister purchased this unit as a gift for my family back in August of 2009.
Sony should be responsible for this problem.
Reviewed Nov. 26, 2011
Too bad, zero is not an option. I have a Sony Bravia Model KDL40WL135 that seems to be having the same problem as many others are experiencing. The TV is 2 years old and has a large dark spot and blurred images, sometimes it clears up after awhile and sometimes it gets worse. I was hoping to get some help from Sony but after reading the complaints I guess that is not happening. The last Sony I had lasted 17 years. I guess Sony has joined many other companies who are now building an inferior product that they have no intention of standing behind. What a shame!
Reviewed Nov. 24, 2011
Today my KDL-46V5100 TV developed a raster across the picture. The initial Bravia logo, that appears as the set warms up, stutters and has a number of horizontal lines below it. The picture both in HD and SD format had the stuttered horizontal lines and the picture shakes. When muted, a buzzing can be heard coming from the back of the set.
The set is 25 months old and made in October 2009. It has not been used and is seldom played during the summer months. Unfortunately, I also bought my daughter the same set. So far it still works, but for how long.
Reviewed Nov. 23, 2011
We bought a Sony Bravia model KDL-52XBR5 in December 2008 and in May 2010, the picture squiggled on the right side of the screen. It would eventually clear up after 20 minutes, but then it became permanent. We called a repairman and were told that the display was defective. It cost us $90.00 for the house call and he told us it would cost us about $1,500.00 to repair it.
We called Sony and were told that it was out of warranty and would do nothing for us even though they had already warranted the model the year before ours for the same reason. We also understand that Sony has problems with their 48" TVs display. There are obviously hundreds of people that have the same problem with these shoddy Sony TVs. We could go on forever about this but we would like to join a class action lawsuit.
Reviewed Nov. 23, 2011
This is the Sony KDL52XBR4 panel problem. I also have had the same issue with the panel as described by so many others here, where the center of the screen is dark and the left side of the screen has ghosting. I purchased the TV in January of 2008 and it started showing the problem a few months ago, getting progressively worse. Now it's permanent. So we called Sony customer service and were told that our TV (almost 4 years old) is out of warranty. They kept repeating this numerous times. They said that we had to have an authorized Sony dealer come out and look at the TV. We did that and paid $110.00 dollars to have it looked at.
The Sony Technician said that the panel needed to be replaced at $3000. I said that this was not acceptable. So we called Sony back and basically were told that there was nothing they could do. I said that this was unacceptable. We were then transferred to the customer relations department and they had us fax the service report to them. We are awaiting response from them.
I am never going to purchase another Sony product again as I feel that an expensive TV should last much longer than 3.5 years. I work for a large company where we buy Sony LCD panels (used on our products) and I will recommend to our buyer not to purchase any more LCD Panels for our products (remove them from our preferred vendor list). Sony should rethink how they conduct after sales support business.
Shouldn't there be a class action lawsuit against Sony for this problem, since so many people have had this issue?
Reviewed Nov. 23, 2011
As many people have already stated. I purchased a Sony kdl-52braviaxbr6 three years ago and now have a vertical red line. Spoke with Sony tech support who said needed a new panel. Also called platinum Sony service which stated the same. Customer service stated they need the TV. serviced and formal documentation albeit Sony and their platinum service know the problem. Only then will they tell me the next step which mostly likely be a refurbished set. Like many, I have four Sony TVs in my house and two DVD players.
Reviewed Nov. 23, 2011
Like many others who have registered complaints, I purchased a Sony KDL-52Z5100 in November 2009. This past June the TV started getting the white lines across the screen that lasted about 15 minutes. This has evolved to the point where the TV screen is now dark on the left side and the lines remain on the screen for a half hour or more before the picture becomes clear.
Reviewed Nov. 23, 2011
KDL-W 52" Sony TV Bravia has double image. Sony Service tech visited our home with $75 service charge and told us it is mfg defect and cannot be repaired. Estimated cost of repair is $3K. Sony says it is over a year, it is out of warranty. If you buy new one they will take $100 off. This is the best they can do. Sony should replace it for free.
Reviewed Nov. 22, 2011
(Can't believe I can't select zero stars for my overall rating of Sony! ) Late 2008, I purchased a Sony Bravia 32" kdl324000 TV. Two weeks ago, it suddenly began displaying colored, vertical lines through the entire screen. I called customer service and expressed my disbelief that a TV could possibly fail after less than three years (until I googled the problem, that is! ). After much troubleshooting, I was told to take it to one of their certified repairmen in my area and then call Sony back with the results. I didn't feel I should have to pay to take it to be looked at so I called back to Sony and asked for a supervisor.
Again, after much back-and-forth, he offered me 2 things: 1) a refurbished TV for $200 with a 90 day warranty or 2) he would take a new LCD panel off of a TV and send it to me for the cost of shipping. Now, I don't know anything about TV's and I was convinced through my research that I needed a "t-con" part, not an LCD panel. I asked him why couldn't he replace the part that I knew (or thought) was the problem? His reply was, "This is the best I can offer you." Well, it turned out that his "best" was exactly what I needed, a new LCD panel. So, I faxed over the estimate and called to follow up. Now, out of the two options offered me, which one do you think was conveniently left out of this person's notes on Sony's end? Yep! The free LCD panel.
I could not make up that story so when I called back and got the runaround like so many other complaints I've read here, I asked to have them find the recorded call and confirm the offer was made. I was told by this escalation customer service person that this could not be done. I then asked to speak with her supervisor and she told me I had reached the top and she was authorized to make these decisions. (I asked if she was the president of Sony. She was not. I had not reached the top as it turns out.). I continued that surely she had a supervisor and pushed for the person's name. She then put me on hold and returned to say she could offer me a 40" TV for $800 + tax! Ha! For someone who "had the authority to make these decisions," I wonder who she consulted with on this new offer?
I made it clear I would never spend another penny on anything with Sony on it and again asked to speak with someone above her. She finally told me he doesn't take calls. "Okay, give me his email or mailing address or fax number." She couldn't do that. Finally, she gave me his name, Keith. Really? Sounds like the Wizard of Oz is running things over there! In the end, I got absolutely nowhere but will be writing a letter to the chairman and president of Sony consumer electronics. Maybe in vain, but it needs to be said.
After reading all of these complaints, it sure seems like Sony is knowingly manufacturing time-bomb TVs in order to keep us buying over and over again. Well, not me! I am done! It's not that Sony isn't aware of the shoddiness of its products as someone wrote earlier. It's that Sony doesn't care. It's a big business with a bottom line. As long as there are unaware victims of its crappy products out there; as long as the demand exists, Sony's bottom line looks good and the fat cat executives rake in their big paychecks and bonuses. I am just one person but I agree with another person here who said it sounds like a class action lawsuit is in order. I'd love to be a part of that!
Reviewed Nov. 22, 2011
I purchased Sony Bravia 37XBR6 in July 3rd 2008 and it resides in a bedroom where the TV has intermittent use. Recently, a blue vertical line appeared directly down the middle of the screen and the right side of the screen shows blue where white or a light color is supposed to be. When this first started to happen, the problem would go away after about twenty minutes of viewing but it no longer goes away.
I called Sony and they insisted that they didn't know of a problem such as this and referred us to a repair service far away that will cost us $100 just to walk the TV through the front door without the repair.
Since speaking to Sony, I've researched the problem on the internet only to find that there are hundreds of consumers with the same or similar complaints. It's impossible that Sony has no knowledge of this problem. It seems that the TV isn't repairable below the purchase price ($1256.00) of the unit, or repairable at all. How can there be so many complaints and there not be a class action lawsuit on this?
Reviewed Nov. 22, 2011
I purchased a Sony Bravia KDL-52XBR4 in January 2008 for the extravagant price, but going rate of $3400. Three days ago, the horizontal lines appeared. Each day it takes a little longer for them to disappear as the set warms up. After reading the accounts of other consumers, I am sickened by where this is heading.
Reviewed Nov. 21, 2011
After purchasing an LCD Bravia 52", the power kept kicking the screen into standby and shutting off. I contacted Sony several times to have it repaired. I was told that a tech would call me with a date and time several times. Each time I called, they conveniently had no record of me calling. Finally when I was conveniently outside of my warranty, they wanted to help.
So I paid $115 to have their tech come to my house to tell me that the problem was the screen (which worked) and a whole list of things that would start to go once I fixed that totaling $3000. Funny, since I paid under $2000 for the TV. The tech told me this problem was wrong with the TV from the get-go and basically the product was a lemon. After calling Sony, they offered me their same money-making scheme to purchase a new TV and did not stand by their tech's diagnosis. Somebody, please tell me they have made progress in getting this fixed.
Reviewed Nov. 19, 2011
I have the same problem that so many others have described here. Thin black horizontal lines, and multi-colored "waterfalls" on the screen. I bought this piece of crap exactly two years ago (November 2009), and paid $1,000 for it and a Blue Ray disk player from Amazon. Ordering off of Amazon was great, but Sony ** big time. I called them and got the same response as everyone else, "Sorry, the one year warranty is expired. Call a repair guy." I did, and it would be much cheaper to just buy another TV, but not a Sony.
Reviewed Nov. 16, 2011
I bought a Sony Bravia TV for hubby's birthday. One month after the warranty expired, the screen got dark. Geek squad came out, and said $2,000 to fix it. I called Sony, and they said they would make us pay $900 for the same TV I bought two years ago. They put us on hold several times, and they were not accommodating, or empathetic to the situation. They were rude. I contacted the local news station to see if they might run a report on this epidemic, since there are thousands of complaints. I'm hoping something can be done, so others don't make the same mistake, and buy awful Sony products, and get stuck with nothing.
Reviewed Nov. 15, 2011
After about two years, the screen started to have flickering and lines, and bands of different shades of darkness. At about the beginning of the third year, all kinds of shadows appeared almost permanently. I have never thought of having it repaired because it will be very expensive for sure.
Reviewed Nov. 14, 2011
I purchased a Sony KDL-52Z5100 from Best Buy in November 2009. It started getting lines and half-dark screen in January 2011. It seems to be a common problem posted and all with same results, out of warranty and cost $2,600 to repair. No help from Best Buy, Sony rep or sites. I bought Sony for the name, never again.
Reviewed Nov. 12, 2011
I cannot believe what I am seeing! I thought I was the only one experiencing problems with lines in picture on my 47-inch Sony Bravia TV. I purchased this in Circuit City and around about a year after the purchase, of course out of warranty, I started experiencing distorted lines through the picture but only for about 15 to 20 minutes after I turned on the TV.
I contacted Sony and was told I would have to contact a repair man. I’m glad I didn't even do that after seeing all the complaints here. It sounds like a default on Sony's part and paying a repair man would have cost big bucks, which is ridiculous when I have already paid over $1300 for the TV. I will never purchase a Sony TV again and from the sounds of it, neither are a lot of people. I think Sony needs to get it together and fix this problem with everyone that are experiencing it or take the chance of losing a lot of business, or even worse, getting sued!
Reviewed Nov. 12, 2011
My Bravia KDL-46VL1600 got half dark and distorted color on the left LCD. I purchased it in Oct 2009 and just passed warranty. I believe this is a defective product after reading so many complaints and Sony refuses to admit. No use to call Sony since either they will ask you to pay a huge amount to fix or get you falling into the replacement trap.
Reviewed Nov. 11, 2011
I have the same problem with my Sony Bravia KDL-52Z5100. I approached Sony with the problem and was told that I needed to have a Sony authorized repair person come and look at my TV. It was $74.95 for them to tell me that the LCD was bad, which I had already knew this was the problem since there have been many postings and even YouTube videos of the problem. I am going to post my video. It would be $2700 for the TV to be repaired.
I called Sony back and they told me they could get me the same TV for $679 + taxes but they would only warranty the TV for six months. I will not buy another Sony product. I am also getting with 5 on your side here in Oklahoma to make other consumers aware of this problem. Sony claims that they do not know of this problem and it is isolated but the Sony repairman said this was a common problem with these sets. I am also investigating into a class action lawsuit against Sony for selling faulty merchandise, similar to the class action lawsuit that they recently had with the green blob.
My email is ** if you would like to respond about this issue. I am filing complaints with the Better Business Bureau and the Oklahoma State Attorney General. There are too many people talking about this problem on the Internet to be isolated. I would recommend if you are having the problem to do the same. Sony may think that this is going to go away and that they are in the right since they have a one-year warranty. But if Sony wants their reputation to go down the tubes, then I will be glad to help them.
Reviewed Nov. 11, 2011
We bought a Sony KDL-46s4100 in 2007. A few weeks ago, it started becoming very blurry and had image latency on the left hand side when it's first turned on. This lasts 15 minutes or so and goes away but now it also has darker sections across the screen half way up. A $1,500 TV that's basically unwatchable and after only 4 years!
Reviewed Nov. 9, 2011
I purchased a Sony KDL52-XBR4 TV from Circuit City in August 2008. Few months ago, the TV's screen started to go dark in middle. I contacted a local services repair center, as well as Sony technical support, and was informed that it was a defective panel that would need to be replaced. I was told to contact Sony Customer Service.
I contacted Sony customer service, and was told that the only way to get a resolution, is to get a certified Sony tech come out, and take a look at the set, and it would cost me $100+. I told them that it has already been diagnosed as having a bad panel, but they stated that they need their tech to state that. The tech came out and looked at the set, and stated that it was the panel that needed replacement. He was actually surprised that he was sent out even after Sony tech stated that it was the panel that is causing the problem.
I called Sony customer service again after couple of days, and was informed that they can not do anything because the panel is out of warranty, but can offer me another refurbished TV for reduced price. The prices quoted were exactly same as what you could have gotten the TV for in retail, so I declined the offer.
I have always purchased Sony TVs, and still have quite a few in the household, but never again will I deal with Sony. Searching the web, I found quite a few people with the same issue, and to my surprise the Sony KDL42-XBR4 which is a smaller TV was actually recalled for the same issue. I decided to purchase a Samsung and LG TV to replace both the Sony TVs in my house. I'm working on replacing the rest as well.
Reviewed Nov. 8, 2011
I bought an expensive Sony TV last December - almost one year ago. That TV was broken, and we were told we had to wait for a part and would hear back. When we didn't hear back, I called again and was told that the TV could not be repaired because the broken part is no longer being made. My only option was to exchange the TV we bought for a refurbished TV. This was not my choice. The refurbished TV arrived 11/03/11 - almost a year after purchasing the TV. It is also broken with the exact same problem. This time, there is no picture. We can not watch shows in this very expensive TV. The holidays are coming, and my sons will be home to watch sports. I do not want to wait another year for Sony to get their act together. It seems obvious to me that this model has a defect. I do not want another refurbished TV. I have already been told they can not fix the one I have.
Reviewed Nov. 8, 2011
I have 52" Sony LCD with the same problem as most the others. The screen will not light up after you turn it on but 30 to 45 minutes later it will come on. Most of the time the right side of the screen is wavy, blurry, or has lines thru it but will eventually clear up. Does anyone know what to do about this?
Reviewed Nov. 7, 2011
I have a 40 inches Sony Bravia LCD, model # kdl-40s4100. It broke on 11/4/2011. I bought the TV about 2 years ago. When I was to turn it on Friday, the screen would not turn on. The power’s up and has a green light but there’s no picture or sound. I called Sony and the representative said it was a new problem they have never heard of. I was out of warranty and I had to pay to get it fix at a shop or I could buy a new TV from them that was refurbished for $329 plus tax. I spent $1,100 for a brand new TV.
If it was a new problem for them, why would they offer me a new TV right from the time I told them what was going on. I did not do what they offered. I wanted to look into it, what the problem was. I took the TV apart and behold, the power broad has faulty solder joints. There were parts that were soldered together and holes in them. Some parts were even melted. I am never going to buy anything that says Sony on it. This is what will happen if you guys don’t care anymore about quality.
Reviewed Nov. 4, 2011
I have always bought Sony but will not recommend Sony to anyone! I have a KDL-52Z5100, having the same problem as a lot of people. I bought it in November 2009. Half of the screen is shadowy, faded, then after it warms up 45 minutes to one hour, later it will clear. That is ridiculous! Can you say let’s get an attorney! Sony won't do anything! I called them after owning this TV for 18 months and they said to call a qualified repairman! Way to stand behind your product Sony!
Reviewed Nov. 4, 2011
I bought my KDL-40XBR7 in December 08 and I started to have the classic double images and dark screen problem. My engineer friend, who has worked on Sony products since the 80's, said that there is a ribbon cable that connects the screen to the electronics and that ribbon cable has tiny buffer IC chips on it and that is what fails on these TV's.
Sony knows about it but I think they want to hide it from the public. When is someone going to start a class action suit against Sony and make Sony pay to have their sets fixed. I will try the Sony customer service but from all the other reports it looks like Sony does not care. Maybe if everyone stopped buying Sony products they would wake up and smell the warranty issues. I will never buy Sony again. My technician always recommends not to buy Sony for this reason to his customers. A lot of people are getting ripped off by Sony and Sony does not care. Offering a discount for a TV that will have the same problem is not a fix.
Reviewed Nov. 3, 2011
My complaint is similar to many others already posted at this site. My Sony Bravia KDL 46V3000 was purchased at The Bay on Dec. 7, 2007, and it was delivered on January 3, 2008. It has recently begun to fail. When it is turned on, the right half of the screen is faded and discolored with intermittent vertical red lines. Also, the center of the screen is darkly shadowed. Thus far, the normal display returns after 15 minutes, but the time for recovery has slowly been increasing.
Based on the experience of others, I expect total failure before long. And based on the comments of others, I assume it is hopeless to contact Sony, since the warranty expired in 2009. I assume I will have to begin shopping for a Samsung or Panasonic replacement soon.
Reviewed Nov. 2, 2011
After spending $3000 on my Sony Grand Wega 60" DLP HDTV, I discovered that the TV's cable card slot is not compatible with my local COX Cable. I ended up having to rent a cable company DVR and use that tuner to tune the TV. I bought the TV about 2004 or 2005. Since then, I have had to change the bulb in it three times (that is besides the original one). I dealt with Sony repeatedly on the cable card issue and they even sent engineers to our area to investigate the problem with the cable cards. Their final word on it is that it is not their problem, but the cable company's. Guess what the cable company says! It is Sony's problem. I think this will be the last Sony product that I will buy. Over the years I have purchased many, but it seems their quality and customer service (as well as warranty) has gone to hell in a handbasket.
Reviewed Nov. 1, 2011
Sony, between your forums and two separate technical support people, I got absolutely nowhere! #**. I'm extremely disappointed in your product and lack of response that this will be the last Sony product I buy. You would think that when doing an update that it should be an improvement? You have left me and countless others, it seems, from the forums frustrated by taking away the bookmarks, not having any other way to go in, get a TV guide and the ability to enter channels so that they don't appear with no station names and random channel numbers such as 62.62.
So, in order to watch a channel, I would now have to manually input these fractions for each and every time I want to browse shows. I would have been much better off just buying a regular TV and using a laptop down in the kitchen where this was currently used. Lastly, your customer service is just making excuses and trying to get me back to technical support people after several hours between forums and them, was just icing on the cake. After dealing with this through bookmarks for 2 months then losing that option now with today's update and asking for a refund and treated like that, I can see why so many people are upset with your product and company!
Reviewed Nov. 1, 2011
I have been having problems with my Sony Bravia 52 inch TV, which I purchased from Best Buy in November 2009. When the TV was approximately 8 months old it started having small horizontal lines on the left edge of the screen. At first, for the next six months or so, the lines only appeared occasionally for second or so. The lines eventually got larger and lasted longer and longer. I have contacted Sony two times on the issue. I contacted a repairman; which Sony specified. The repairman knew about the issue and said the monitor would probably need to be replaced. The repair would cost more than a new TV would cost. I have been seeing the same complaints on these Sony TVs over and over. Sony is well aware of the problem. Can anything be done?
Reviewed Oct. 30, 2011
I have a SONY Bravia KDL-52XBRA9 TV. After year and a half the TV began flickering on the left side of screen, the image was blurred and the center of the screen went dark. It takes 30 minutes to clear up. When I called SONY's Technical Support & Customer Relations, I was told that nothing could be done until an authorized SONY repair service inspected the TV. They gave me the name of an authorized SONY repair service and I had them inspect the TV. I was told that the LCD panel would have to be replaced - cost $2,795.79. He also said the problem is typical of SONY TVs. I called SONY's Technical Support & Customer Relations and faxed the repair estimate.
A couple of hours later SONY called and said I was allowed to purchase a new SONY TV at a significant discount. Ive actually found sites online where I could purchase the same TV for less. So much for significant discount. I told them that this was unacceptable and I wanted to speak with a supervisor. After several minutes of arguing that there was no higher authority, I was transferred to SONY's International Customer Support (probably just the guy in the next cube). I got the same argument and was told that if I wanted to take it to a higher authority I could write to SONY Listens (how ironic). I wrote to SONY Listens and included 7 pages of posting from the SONY Support Forum complaining of similar problems with the Bravia line.
A week later I contacted SONY Listens, they acknowledged they had received my letter and was promptly placed on hold for about 30 minutes. Eventually, I was told that their offer to buy another TV had expired. That was fine with me, I wasn't about to fall for that anyway. I was told the only option available to me at this point was to have the TV repaired at my own expense. Again I informed them that that was not acceptable and I wanted to talk with a supervisor or someone with more authority. Again, I was transferred to International Customer Support. Apparently, they didn't want to talk with because several minutes later the same person came back on the line and said she could not transfer me but that they were willing to extend their original offer to allow me to buy another SONY TV.
I've spent the last month calling SONY's Technical Support & Customer Relations and SONY Listens. If this wasn't so frustrating, I think I would admire this impenetrable fortress SONY has built, whose sole purpose (at least in my experience) seems to be to prevent customers from contacting people who could actually do something about the problem. Its a shame they don't employ the same resources providing real customer service or better yet making TVs that don't break down. When you see page after page of posting on SONY's own Support Forum complaining about their TVs, you got to figure that there is a problem and SONY knows it. I cant believe any corporation could be that clueless when it's already posted on their own web site.
Reviewed Oct. 30, 2011
I bought a Sony LCD from Bangkok 10 months back but I have lost the bill for the same and I brought it to India New Delhi. But now the LCD has stopped working. Where should I complain now?
Reviewed Oct. 30, 2011
I bought a Sony LCD from Bangkok 10 months back but I have lost the bill for the same and I brought it to India New Delhi. But now the LCD has stopped working now. Where should I complain now?
Reviewed Oct. 30, 2011
My Sony 60" Bravia (KDL-60EX500) TV screen was flashing on the right side. It would stop for a while but start up again. It was hurting my eyes, and now the TV won't even turn on! I've read the other complaints on consumer reports and I can't understand why Sony is still selling this product. We just purchased this TV in May 2011, and we also bought the 3 year warranty. Hopefully, this will help, but from what I've read, not for long. Why doesn't the lemon law apply here? I'm so disappointed. What happened to Sony? It's now **. Is this Sony's way of creating jobs for repairmen?
Reviewed Oct. 29, 2011
I purchased a 55 inch Sony TV. There was a recall on this TV but they never notified me; my TV started to get bad lines in the picture. They said I had to pay for their repair man to make should TV was bad. The company offered me a new TV and they would take off $300.00 I paid $2800 for my TV plus $110 for repairman
Reviewed Oct. 29, 2011
My Sony TV Bravia 46 inches KDL-46V4100 lasted for only 2 years. Like everybody's complaint, there is discoloration and the picture is going up and down. I called Sony once and they said it was out of warranty and told me to call a local TV repairman.
Reviewed Oct. 28, 2011
I purchased a Sony Bravia NX852 LED on Black Friday of 2010. About two months ago, the TV just turned off all of a sudden and the red light was blinking twice. I called Sony and they referred me to a repair shop. They determined it was the panel, but for whatever reason they couldn't order for another two weeks. I am moving cross country and will not see my TV again until after the warranty expires. I called Sony and they said that they were going to send my case to some people with more authority and they were going to call me in a couple of business days with a solution. I have not heard from them yet, but I will post when they call me with an answer. Also, the repair shop told me that as of January, Sony was not going to fix TV’s anymore, instead they are just going to replace it. Hopefully, they will replace my TV. If not I will raise hell until they do.
Reviewed Oct. 28, 2011
I purchased a Sony Bravia LCD TV model number KDL-52XBR9 in December of 2009. By August 2011, it is no longer functional. The Sony-certified repairman that Sony referred me to has diagnosed the issue as a defective LCD Panel and informed me that the part cost alone for repair was $2,400. In addition, he informed me that this is a well-known and wide spread problem and that I should contact Sony directly to remedy this issue.
After numerous phone calls I was informed that my TV is out of warranty and the best Sony could offer was a $900 KDL-55EX500. They claimed this was a substantial discount but after researching, I found it for as little as $700 online. It retails at Sony store for $1,100. I am looking for others with similar issues. Please contact me at ** . Please include a description of your issue, the model number of your TV, and any offers that Sony has extended you. The more information the better. Hopefully, together we can do something about this.
Reviewed Oct. 27, 2011
I purchased the Sony Bravia 46-inch LCD in December 2008. After less than 3 years, the left-half of the screen has discoloration and the picture is distorted with lines through it. Of course, it is not under warranty. Repairs of almost $500 may correct it. If not, the whole panel will need to be replaced. I am very disappointed in Sony for selling such unreliable merchandise. I selected a Sony as I thought that the brand was reliable and good quality, however, I am having buyer's remorse. It is apparent that Sony has total disregard for its consumers or the quality of their products. Just look at the consumer postings for the same issue.
My call to Sony was elevated to customer relations. I was told that the TV is not under warranty, Sony would only cover parts and labor for one year. I clarified and shared my disappointment. Again, it was repeated and nothing could be done. I told customer relations that I would post on social media sites and would not be spending my money on Sony products. It was repeated a third time that the TV was not under warranty and Sony could do nothing other than offer their apologies.
Reviewed Oct. 26, 2011
My Sony Bravia 52-inch LED TV is less than 2 years old. It developed lines across the screen. After research, I found that this TV has problems with the LED panel. I called Sony and was told an on-site diagnosis was required at a cost of $100. Guess what? I have a bad LED panel that was quoted $3000 to repair. What a piece of crap! I will never buy Sony again. Samsung will be my replacement at half the cost of Sony repairs for no guarantee that it will last another year.
Reviewed Oct. 26, 2011
I bought a Sony Bravia 52-inch LCD in December 2008. About 1 month ago the screen started to development a vertical dark band on the right side about the size of 1/4 of the screen. In that section, the pixels do not refresh as fast of the rest of the screen and it keeps images from the last scene for about 6-10 seconds. I called Sony and they just told me that it's out of warranty. I will never by another Sony, this one cost me $3000. That's about 1 grand a year or about 3 dollars a day to watch TV. Sony did not help me at all.
Reviewed Oct. 25, 2011
I purchased a Sony BRAVIA W-Series KDL-52W4100 in November 2008. In about a year, a faint blue line appeared on the left side of the screen. My family initially tried to ignore it but now has reached the point that the TV is not watchable without major annoyance. I was always a fan of Sony products in the past but lately it seems all their products fail quickly. My other Samsung LCDs and even original 42" Plasma are still working perfectly. I see this is a widespread problem that Sony is not addressing. No more Sony for me. They are obviously ignoring a reoccurring problem as I see reports of the problems on many different models and years.
Reviewed Oct. 25, 2011
I have a Sony TV with the same problem as all the rest of the Sony TV owners. The right side of the screen is full of double images; it takes about 30 minutes for it to clear. My TV also was on the list to check for fire problem. Tech checked it today and said it was ok. I thought Sony was the best, but I have bought my last. I think Sony should step up and fix our TVs.
Reviewed Oct. 24, 2011
I haven't had my TV for two years and it went blank. A year after I purchased it, lines was going through it and I had to wait at least thirty minutes for it to warm up and play clear. I thought Sony was a good brand but I was wrong.
Reviewed Oct. 23, 2011
I purchased 3 Sonys from Pacific Sales. The 52" KDL52xbr4 has a faulty LCD panel. Sony wants us to purchase a new TV for a reduced price of $900. Their reps repeat the same phrases on "why" they are not responsible and "out of warranty" etc. Everyone knows that they got a batch of faulty panels. Every Sony serviceman will tell you the same thing. They should replace it. And they have replaced TVs for so many. Our neighbor is getting a new one soon! We just want a three-year-old TV that works.
Reviewed Oct. 22, 2011
From Keith in MD: "I bought a Sony Bravia KDL-46W3000 a couple of years ago. When you turn the television on, there are horizontal lines, half of the screen is dark and the color is distorted. It takes approximately 30 minutes for it to warm up enough to be watchable. "
This is exactly to the letter what has happened with my TV, but like some, I’m now afraid that warming up does no good. The TV is shot as the picture does not recover anymore. This is obviously a known defect with this model and they should provide the repair at no charge. It's not like these things were cheap. Two years ago, I paid over $2k for this TV.
Reviewed Oct. 21, 2011
Like others, my Sony Bravia (Model: kdl 46xbr5) has gone dark on one side. It takes thirty minutes to warm up and the picture will flicker. Unless you get lucky, juggling the TV will make the picture more stabilized. I will not buy another Sony product until this one is recalled and corrected.
Reviewed Oct. 21, 2011
I recently bought the Google TV (in July). I liked the product so much that I bought a smaller version for the bedroom. In August, the big TV went out; the screen was black. We called Sony and they gave us the list of companies that would look at our TV through the warranty we purchased, and I picked Precision TV. They were amazing, especially the technician Jaime. They first came on August 23, 2011 to look our TV, and that's when all began.
The first time Sony helped, they sent the wrong product. The second time they did, they sent the product, but some parts were missing. After that, they just had a meeting about their new TV - Google TV - and believed we needed another part. Next, the software that was sent was not working. Finally, at the beginning of October, everything that came was right, and Jaime did everything Sony instructed, but the TV was a no-go. Sony concluded that the TV would have to be replaced. By then, I had made two complaints to their customer relations department without receiving any compensation for their mistakes - they never rushed any items, and they did not make me feel like they were actually sorry for all their mistakes and for the fact that I had to keep taking days off from work thinking I would get my TV fixed.
But I wish I could say it ended there. Sony then called me while I was out shopping to give me the great news that I now have to wait two to three weeks to get my new TV, and that I would have to be home to ensure the delivery. I had had it. I told the representative that he called me while I was out, and I was upset by this resolution. I hung up. He called again saying he had to give me a reference number. I hung up again, telling him I'm out. He called a third time. I hung up again, and after that he stopped.
On October 12, I called Sony to get the process started on my "new" TV. They asked me to email my receipt. I did it while they were on the phone to ensure it went through. On October 18, I got woken up by their call. They had not received my receipt. I talked to the agent and told her I did email it to them and I confirmed the email address with her. I have a copy of this email. I made another complaint, and once again got no compensation. I again have to wait two to three weeks for my "new" TV. On October 20, I submitted another complaint. Finally they "did" something. I got an extension on my warranty - 90 days.
Reviewed Oct. 21, 2011
I purchased the Sony Bravia 52-inch LCD in 2008. After one year, half of the screen had discoloration and the picture was distorted with lines through it. Of course it was still under warranty and I was able to have it repaired. We are now experiencing the same issue for the second time and the TV is only 3 years old. I am very disappointed in Sony for selling such unreliable merchandise. I selected a Sony as I thought that the brand was reliable and good quality, however, I am having a buyer's remorse. I am grateful that I purchased an extended warranty and, again, the TV will be repaired with no expense to me. I guess I will have to prepare myself to purchase another TV in a year or two due to this same issue when the warranty expires, but it will not be a Sony! It is apparent that Sony has total disregard for its consumers or the quality of their products. Just look at the consumer postings for the same issue.
Reviewed Oct. 20, 2011
It is a shame if this is what Sony has become. I bought a Sony LCD TV in Nairobi six months ago. The thing just packed up one day. On visiting the service center, I noticed that a number of TV had a similar problem. Sony, if someone is reading this, this is theft. You don't have to pick up a gun and steal! You just have to fleece people their hard earned money! And this is what you are doing! Please, recall this TV from the market. You are soiling your name and losing customers in the process. Do something.
I will not buy any Sony products in my life. I will also advice others not to buy Sony.
Reviewed Oct. 19, 2011
I bought a Sony Bravia KDL-46W3000 a couple of years ago and I'm experiencing the same problem that many others are complaining about. When you turn the television on, there are horizontal lines, half of the screen is dark and the color is distorted. It takes approximately 30 minutes for it to warm up enough to be watchable. This was supposed to be the top of the line television at the time. I spent a couple thousand dollars for this television. Sony knows there is an issue and is doing nothing to correct it. This is the last time I'll buy anything Sony.
Reviewed Oct. 19, 2011
I purchased a Sony (Model: KDL52Z5100) TV in September 2009. Within 15 months, lines started to appear on the bottom of the screen. After a few minutes of warm time, the issue would resolve itself. The warmup time has been getting longer every day until it is now a persistent problem, interfering in viewing the screen. The other reason I contacted Sony Support was due to the fact the they just announced a recall for certain models manufactured around the same time of my TV in 2009. The recall was due to certain Sony TV models catching on fire.
I contacted Sony, who initially offered a refurbished of the same model for $649. I wanted to know if they identified a problem with the TV and if the refurbished have been corrected. This is when I was transferred to Customer Relations. They repeated the same offer and gave me the option of having a service tech evaluate the TV. If the panel was bad, I could purchase a new (Model: kdl55ex500) for $999 plus tax no shipping. Within the span of the same phone call, the replacement refurbished option of $649 for the (Model: KDL52Z5100) was retracted due to inventory issues.
Reviewed Oct. 19, 2011
I bought a 46'' flat screen Sony TV in 2009. It takes almost 30 min to get the lines and double picture on the right side of the screen to disappear. When I called Sony, they told me to call a technician. Sony should be sued for all these bad TVs!
Reviewed Oct. 19, 2011
I bought a Sony Bravia 32” LCD TV (Model No KLV-32S550A) in June 2010. But in 13 months' time, I started experiencing Sony Bravia's infamous problem. I brought the entire TV to the sole distributor of Sony products in Addis Ababa and they told me that the problem is with the LCD panel. Since the warranty is only for 12 months, the service center informed me that I would have to pay more than 10,000 Ethiopian Birr for replacement which is more than the price of the TV itself. Shame!
During my visit in the service center, I saw lots of Sony Bravia LCD TV with the same problem. Many customers were complaining about the product. I have tried to communicate with Sony Middle East and Asia Customer Service Unit via e-mail but they failed to give me reasonable response for the problem. My search on the internet tells me that the problem is elsewhere in the world and people are requesting the company to recall this product from their countries. Had it been today, I wouldn't have bought that TV and I won't advice people to buy this product.
Reviewed Oct. 19, 2011
I have a KDL52W4100 and it **. I've been missing the "quality" product(s) we've all become accustomed to over the past 30 yrs. I'm a sales rep for a major cable MSO and I live in the middle of nowhere...but I know a ton of folks.
(Copied and pasted from someone with similar problems) Forum contributor unknown. "For the past 25 years I have purchased only Sony products for my home, because I thought Sony would stand behind their products. Then I purchased a KDL 52 inch, a Sony Bravia TV, and I noticed digital lines or pixilation on the screen. I called customer service and was told that I would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars, and he said it would cost more than $2,000 to fix! The LCD was advertised to last for 60,000 hours that is 2,500 days or almost 7 years running. I’m sure in the 17 months I had the TV, I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. I am one more former Sony customer that can’t wait to tell people never to ever buy another Sony product. " Couldn't have said it better myself.
Reviewed Oct. 18, 2011
I bought a Sony KLV32BX300 Bravia TV 6 months ago in Nairobi. One day, the screen just went black. I took it to the service shop since it still had a valid warranty. They told me that it was a problem with the LCD screen and it had to be replaced. They even said that it was a common problem with this particular brand of TV. Why should Sony continue to sell faulty TVs to unsuspecting people? This is theft! They should withdraw this TV from the market.
Reviewed Oct. 16, 2011
In 2008, I paid Best Buy $2000 for a 40" Sony Bravia. Now, the picture is distorted, sometimes it clears up, sometimes it does not. Is there any kind of class action suit against Sony for a substandard product?
Reviewed Oct. 14, 2011
The Sony kbl 52 xbr9 LCD TV has a bad screen and is not being recalled. This is a common problem and Sony Corp is turning their head the other way to this problem.
Reviewed Oct. 14, 2011
I read about the problems others were having with Bravia TVs. I decided to contact Sony again about a longstanding problem with lines, black blobs, etc. To my surprise, I found that the warranty had been extended, and my TV has had the LCD screen replaced in my home at Sony's expense in less than 48 hours. I hope that others will experience similar excellent service.
Reviewed Oct. 13, 2011
I have a Sony 46" LCD TV KDL46V3000 with the picture going bad. The preliminary information from a service technician indicates that the panel is bad and a well-known problem with Sony's flat panel LCD televisions. My TV is less than three years old (half a year was not even plugged in and used) and has been used very little. I spent $1400 for a product I've not used that much.
There are lines across the entire screen and double image. It improves or eliminates the problem as the TV warms up and when you press on the outer edge of the cabinet or leaning it back slightly. I'm very frustrated with Sony.
Reviewed Oct. 13, 2011
I bought a KDL-46S4100 Sony 46-inch Bravada LCD and when it was 2 years old, the LCD panel went out. It will cost $1400 for the part. These panels are going out in other models of Sony's and they are being recalled to replace the defective part. My part is defective also, but my model is not on the recall list. It is not cost-effective to put a $1400 part in a $1300, 2-year old TV. Why can't Sony recall all of their TVs that has the defective panel in it?
Reviewed Oct. 13, 2011
It is good, except the heat the TV gives off. I have been worried and don't leave it on. Now I hear there is a recall. I have model #VDL 40V 3000. Please tell me what to do.
Reviewed Oct. 13, 2011
We bought the TV model kdl-52w4100, and just after the one year warranty ran out, we started having about a three inch wide line from one side of the TV to the other. It's about four inches from the top of the TV. Then, about six months later, a second line appeared at the bottom of the screen. When I called Sony, they referred me to a local repairman.
I bought a Sony because it had a good name in the industry, but I am very disappointed in Sony, and to be honest, I expected more from a Japanese company. I think Sony has an issue that needs to be addressed. If you ask me now, I would not purchase another Sony product. They obviously don't make a good TV nor do they stand behind what they make.
Reviewed Oct. 13, 2011
On August 2011, my Sony Bravia 52" started to smell like fire and the main board got fried. Good thing it was under warranty through Best Buy. They repaired it but it took 3 weeks. But it was scary because I had just walked out of the living room when it happened and I was in the kitchen and quickly turned off the TV. This could have turned out to be really bad had I not shut it down. I believe it happened to more people than they say.
Reviewed Oct. 12, 2011
The screen of my Sony KDL-52Z5100, which was bought in Nov 2009, went crazy approximately 35 days after it was purchased. A tech came out and said it was the TCon. They repaired it about 2 weeks later and worked perfectly.
Until March 2011, four perfectly spaced horizontal lines began to appear across the screen. Upon researching online, I found out that if I apply pressure to the upper left corner of the frame, the lines would disappear. Now the trick no longer works and the TV must warm up for approximately 20 minutes before they magically go away. No support from Sony as it is out of warranty. Add this to my list of faulty Sony products,including Sony KDS 50A2000, Playstation 3, and Sony KDL 52Z5100 (and I'm still paying for this). No more Sony for me.
Reviewed Oct. 12, 2011
We purchased a 32" BRAVIA in November 2005 at Best Buy. After 1 month, the television turned off and could not be turned back on. Sony sent a repair specialist to our home who pulled out tubes and replaced them. At this point, the TV turned back on. We were told if it happened again, to unplug the TV for 2-5 minutes and turn it back on. It goes out on us approximately every 4-6 weeks.
The trouble is, our TV is wall mounted and we have to stand on a ladder (or our dresser) to perform this task. What an inconvenience to the customer! I will never recommend or purchase another Sony product because of this.
Reviewed Oct. 12, 2011
We rate our overall experience as, "worse than horrible." We purchased a Sony Bravia TV model #KDL46W4100 on December 2, 2008 at Crutchfields in Harrisonburg, VA. About six months ago, we started getting lines across part of the screen. Thinking it was a problem with Comcast Cable, we called the cable company. They came out and determined it wasn't a problem with the cable. At that point I called Sony. Because the one-year warranty is out and we did not purchase an extended warranty, they won't do anything for us. Now the TV goes dark on most of the screen and we have to shake the TV to get rid of the darkness so we can see what's on the screen.
I spoke with Sony several times a few weeks ago. They told me the closest Sony certified repair service is in Luray, VA, which is approximately 100 miles from us. Sony told us we could give them $500 and they would take our problem TV and provide us with a "reconditioned" TV. Why would anyone in their right mind do that when you can now purchase new TV's of the same size for approximately $700? Sony was not willing to do anything for us, not so much as to bear the cost of a service call. They finally told me I could call the "Geek Squad" and have them come out but the cost would be ours to bear. I think this is a situation where Sony knows that there's an inherent problem with their Bravia TV, but won't admit it until "their feet are held to the fire".
After spending over $1500 for what we thought was a top brand TV we are grossly disappointed. We've purchased Sony products in years past that lasted without any service calls. Now I hear there is a recall on some Sony Bravia TV models. Is mine one of them? What are our options to correct our problem? I will never purchase another Sony product and I will recommend to all my friends and family that they never purchase Sony products again.
Reviewed Oct. 12, 2011
I bought a 52" Sony Bravia TV in 2008 and it started having ghostly-double pictures on the screen and horizontal lines that go away after about 45 minutes of warm-up. Now, it remains a distorted picture and the entire left side is black. This is the same occurrence all the other reviews have reported about this TV. When will Sony be brought to justice and recall these TVs concerning this problem that exists. I too, got nowhere with Sony by phone. Please someone, somewhere, get up a class action lawsuit and force them to take action.
Reviewed Oct. 12, 2011
I bought a 46" Sony HD Bravia in 2008. For $169, I had a service tech come to my house to look at the picture and he told me I needed a new panel after only two years. The right 2/3 part of the picture is distorted and unwatchable. I'm getting a Panasonic delivered from Sears tomorrow. I'll never buy a Sony product again.
Reviewed Oct. 12, 2011
We purchased a 46 inches Bravio Sony TV in 2009. Within one year, it would not turn on. Sony decided to replace it, and brought us a new one of the same make and model. The second TV would over heat, and shut off on its own after about three hours of use. We didn't think we could have possibly gotten two bad ones, so we changed multiple cables. We tried a different outlet, and it burned up two high definition receivers.
Finally, we had DirecTV check it; they said the circuit board was bad and was burning up the receivers. So, we bought another brand; we got a new receiver, and put the Sony in a box where it sits now. It was a sorry way to spend $1300 and a lot of headaches. We are just glad DirecTV was so helpful, and didn't charge us for wrecking their receivers. Never buy another Sony!
Reviewed Oct. 12, 2011
I bought a Bravia KDL 46W4150 in December 2009. In January 2011, we started getting lines and a gradual black screen on the right side. When left on and warmed up, the picture would correct itself. By May 2011, it progressively got worse. This TV cost me $2000.00 so I called Sony and they said it was not under recall and told me to to call a Sony repairman which we would have to pay a service call. After doing some research on the internet, it mimicked the problems of others diagnosed with a faulty LCD panel. I did not want a credit from Sony for another product. We are long time Sony customers, but have concerns about recent quality issues. We have since bought a new LG TV.
Reviewed Oct. 12, 2011
Our 19-month-old Sony KDL-52W5150 Bravia LCD TV had a warranty of 18 months. The panel, also called the screen, went out. The repairman said it is not worth repairing due to high costs involved for the new panel replacement. Shame on you, Sony! It seems it's time for a recall.
Reviewed Oct. 12, 2011
I must add my name to everyone else's similar experience with Sony Bravia TVs. Mine is a 52" with black lines down the right side which disappear after 30 minutes. My phone calls to Sony Technical Support only gave the option of calling a repair service. That took place in 2009, and I paid $2,000 for the TV. I had owned the TV for less than a year.
Reviewed Oct. 12, 2011
My 52-inch Sony TV was only a year and a half old and it started to get lines in it.
I called Sony and they said to call a TV repair man. I paid twenty-three hundred dollars for this TV. I have found out that a lot of other Sony TV's have had the same problem.
Reviewed Oct. 12, 2011
I have a Sony LCD TV Model no. KLV32S550A. After one and a half year, we have given a complaint to Sony. Their executive came and asked to change for B.T Board worth Rs. 7000. I want to say that if a brand like Sony is having such problem after a year, then we have to take another brand which has 3 years of warranty.
Reviewed Oct. 12, 2011
It sounds like we are experiencing the same problem as many of the others here. But ours may be a bit older as we purchased our Sony Bravia from Best Buy in November 2005 and were crazy enough to spend the big bucks to purchase the extended warranty that expired in November 2009. Just yesterday a line about 3-4 inches from the left side of the screen appeared. It was only 1/2 way up the screen but had a little backwards H at the bottom. Today the line extends to the top of the TV. The color of the line varies, it keeps changing color. Does anyone know what this means for this TV? Obviously we paid the big bucks for it because it was the "new" type of TV back in 2005. I called Best Buy tonight and they were pleasant, but referred me to their Geek Squad. The Geek Squad brushed me off as they told me that all of the money spent on the warranties had expired and referred me to a "local" tech that Sony recommends. Not sure about spending a bunch more money on diagnosing the problem, so hoping maybe someone that has been through this same problem can help. But we are with you all no more sony and yes, I am in if you want a class action suit.
Reviewed Oct. 11, 2011
Bought KDL52XBR4 (52" Bravia LCD HDTV) in May of 2008 and a few days ago the screen began to show many artifacts and banding. After 15 minutes or so the image returned to normal.
Reviewed Oct. 9, 2011
Wow! We also purchased the Sony 46" LCD TV (Model: KDL46V4100) in June of 2008. Now, September 2011, we are having the same problem that everyone else has--ghosting for 15 minutes when we power it up. Now, it also has lines through the entire screen. It seems that these TVs are only meant to last about three years.
We have been a loyal Sony customer for over 20 years--TVs, VCRs, Receivers, Blue-ray players, etc. When I started to do research if there was anyone else who are having the same problems, I was shocked at how many people have. Sony should step up and face the problem to keep loyal customers. Instead, they are giving us the run-around and counting their money! Well, they won't be counting any more of my money!
Reviewed Oct. 9, 2011
After less than a year and a half, our 52" Sony Bravia started having a black spot on the right side. It has progressively gotten worse. Sony offered instruction in factory reset and that was all. Best Buy came out and troubleshot for free but said it was the television. It sounds like Sony has problems and should acknowledge it instead of offering ridiculous and outrageous repair fees and discounted televisions. I will never buy another Sony.
Reviewed Oct. 7, 2011
My TV is less than 2 years old and the repairman says the LCD panel is bad. If the part was available it would cost $3,000 to $3,400 for complete repair. I called Sony, they are offering a new TV for $900. I'm kind of stuck, guess we will take the deal, but I'm not happy about it. TV cost $2,000 when we bought it, I mean, they know they have a problem when they stop making the part for the repair.
Reviewed Oct. 7, 2011
I bought a 51" Sony TV. One and a half years later, lines appear all over the screen. However, Sony does nothing. We paid $2000 for that, and now, we got a lifetime lesson. No more Sony. Please sue this company.
Reviewed Oct. 6, 2011
I purchased a Sony 46" Bravia TV in August 2009. Today, October 6, 2011, the TV just quit working. After reading all of the other consumer complaints, I am surprised that Sony has done nothing to resolve the situation. I too will never buy another Sony product. And I will tell everyone that I know about Sony's lack of responsibility for a product it manufactured.
Reviewed Oct. 5, 2011
We purchased a 32" Sony Bravia TV in Mexico at Wal-Mart, Nuevo Vallarta on December 2009. It was working great until June 2011, when the screen went out with many lines and I am unable to see the picture clearly. Sony has supposedly offered to repair our TV for 6,000 Pesos stating this is a discount. Original cost was little over 6,000 Pesos, where is the discount? It is the LCD screen that is bad and this should not be so with a TV that is 1.5 years old. Sony baloney is not worth the money. It is a bad product and they are the worst company.
Reviewed Oct. 5, 2011
I purchased Sony TV 52" Bravia LCD on 12/04/09. Recently, ghost images appear on the screen as well as vertical lines. It used to clear after about 30 minutes of being left on, then turned off and on. But now, it doesn't clear at all. I believe that less than two years is not an adequate life span for a TV I paid over $1400 for.
I have noticed that many people have complained about this same type of problem with their Sony televisions. Could a class action suit be brought against Sony?
Reviewed Oct. 5, 2011
Like many others here, I purchased the Sony Bravia KDL-32L4000 32" LCD TV from Best Buy about 16 months ago. I paid way more for the alleged quality of the Sony brand. And I bought other Sony components to go with the TV. Now, I have the colored scan lines and 3/4 of the screen is covered with noise. I have a very expensive paperweight on my hands. It's deplorable that Sony won't do anything about this. I expected this TV to last a minimum of 5 years, based on the fact that the cheap CRT TVs I've always owned lasted more than 12 years. I will never touch a Sony product again if they don't make this right. And I will join any class action lawsuit that arises from this.
Reviewed Oct. 3, 2011
We bought our son a Sony Bravia on May 15th of this year from Best Buy.
His TV was going on and off by itself. We bought him a 4-year warranty for this beautiful 52-inch TV. After 4 months, we did not expect this product to break. I called the number for Sony, and after being put on hold for one hour, I was told they would not honor an RA number for a new set. Best Buy cannot replace this TV without one. I am so disappointed in this product.
Because of this repair, my son's 3 small children are without a TV for a week. As a customer of Sony products for our own home as we have one in each room, I thought that Sony would stand by their product. We paid a lot of money for this and after just 4 months of use, it should not have broken down. I will certainly tell people not to purchase Sony products again.
David S. ****
Reviewed Oct. 3, 2011
I purchased a Sony internet television that was in a box that appeared to be in good condition. I opened up the box at home and the television was damaged (screen was heavily cracked). I thought this would fall under concealed damage? I got stuck with paying for television and they refused to exchange or take it back. I contacted the insurance company (provided through Best Buy), BBB and my local attorney general's office. With no luck or cooperation, Best Buy never answered the request by the attorney general's office.
Reviewed Oct. 3, 2011
There seems to be a common theme. I have an expensive TV which is suggested to last at least 7-10 years. After two-three years, the LCD panel went out. No solutions were provided.
Reviewed Oct. 2, 2011
My Sony TV is not yet two years old but after having the TV on for about an hour, the picture slowly blackouts until the entire screen is black. This is the worse buy I have ever made. It's a good thing that I did replace all my TVs with Sony.
Reviewed Oct. 1, 2011
I have the famous "Bravia problem." Hopefully, some wealthy attorneys who has purchased one of these Bravias will get pissed enough to force a "total recall" of these TVs and make things right. This is a direct rip off by Sony as they are well aware of this problem. I will do all I can to promote Sony in a negative way. I am waiting for a service (usually about one month) to replace the screen for the third time in a year. They make you select a star on this page? This must be a Sony-owned site!
Reviewed Sept. 30, 2011
We have experienced severe problems with our 60" SXRD (model KDS-60A2020, serial no: 9008770). While trying to fix the yellow haze problem, we have come to discover that this is not only a problem with just our unit, but a widespread problem with Sony SXRD units. It was so widespread that a class-action lawsuit was filed. I am now especially upset. As a loyal Sony consumer, we were never informed of the issue despite our product registration.
Reviewed Sept. 28, 2011
We purchased a Sony 52 inches XBR4 just over three years ago at the cost of $3,000. Here we are, just like everyone else, with a less than perfect picture. Approximately six months ago we began experiencing ghosting on the left side of the screen. It would clear up after approximately ten minutes. It now takes twenty-thirty minutes for it to clear, and we are now also experiencing black patches in the middle of the screen. We were aware of a recall on the 46 inches XBRs, and we called Sony to see if they were recalling the 52 inches. Sony stated that there are no issues with the 52 inches. Obviously, they have not visited this Consumer Affairs web page! They offered to sell us a lesser model of a 52 inches TV, but we declined. We are not going to give Sony anymore of our money! I'm going to file a complaint with the Better Business Bureau (BBB). Maybe, if enough people will file complaints, something will be done!
Reviewed Sept. 26, 2011
I bought a Sony Model KDL -46EX710 for $1,200. Nine months after purchasing, the TV went bad. It would only come on for 4 or 5 seconds and then reboot. I called Sony for service but they said they had no service company in the Savannah or Charleston area. I then called Best Buy and got help.
The technician checked the TV and said it needs a whole new screen and “TCON” circuit board. Sony does not stock parts in the US and I was told it would take 2 to 3 weeks to get the parts, but they could not say for sure. After the parts come, they can schedule the next appointment. So, the whole process, from the time it failed to when it will get fixed, typically takes 4 to 5 weeks. So, their new TV does not function well, and aside from that, their service is very poor. Talking to their customer relations people is useless. All they do is read a script off a computer screen explaining why they cannot help. A real “can't do” attitude.
Reviewed Sept. 26, 2011
The Sony TV is 3 years old. We had a technician look at it and he said it was a bad panel, like everyone else here, there are many horizontal lines across the picture.
Reviewed Sept. 23, 2011
I purchased a Vaio from Sony style. The product is supposed to be delivered on September 21, 2011. The product has not arrived yet and it's now September 22. I called them and the product was supposed to be sent via Fedex. As of today, the product has not been picked up from the warehouse in China. I called Customer Service in Canada and the person on the phone said the issue is related to shipping department and will call back with an update as soon as possible. No one called, I called to get an update. No positive response.
I paid $600 for the laptop. I should be getting some kind of compensation for the late delivery. No one knows what will be the estimated delivery date.
I'm very upset with Sony's delivery system.
Reviewed Sept. 21, 2011
I am so upset with my Sony TV right now, I will never buy another Sony TV again. It's a common problem, after 16 months, horizontal lines appear. If it's a common problem among Sony TVs, shouldn't Sony take responsibility for their poor engineering design?
My TV is Model KDL-52XBR9, was manufactured in October 2009, and was purchased April 2010. Symptoms began in August 2011. All Sony can do for me is give the phone number of a repair shop.
Reviewed Sept. 20, 2011
I bought this TV from Best Buy in November 2009. After one year and a half, the TV starts showing a shade on 3/4 of the screen when I turn it on. It would clear up after 30 minutes but a horizontal black line would stay permanently on the screen. I contacted Sony and they asked me to have an authorized technician from them to make an inspection and after that, they'll present me some options. I paid over $100 from my money for the technician to come and not even touch the TV with one finger, just used the remote control to turn it on and then fill the paper with "LCD needs replacement", cost of replacement $2700. What?
Sony called me the next day to present me the "options" who suddenly became "the option". They wanted to offer me a TV of a discounted price. I'm still making payments on this TV and they wanted me to buy another one. Very convenient offer. Next step is to contact an attorney and open a lawsuit. The Uniform Commercial Code, fully adopted by most states, stipulates that most new consumer products come not only with an express warranty, but also with a so-called implied warranty of merchantability. That is an automatic, unwritten promise that your purchase will perform as commonly expected, including that it will last a reasonable amount of time given the nature of the item. In most states, implied warranties are in effect for four years, although that doesn't necessarily mean a product must last that long. Implied warranties apply to retailers and manufacturers and may be broader than an express warranty.
Reviewed Sept. 20, 2011
I have purchased a Sony Bravia KDL-40V4100 at the end of 2008. Just three days ago, the main board died, its cost would be $640.40. A new 40" TV costs $500.00. Sony don't know anything, so a throw away TV cost me $1,400.00! Wow!
We should sue Sony (class action), and get them good. They make garbage! I will never buy a Sony product again!
Reviewed Sept. 19, 2011
I have a Sony 52BXR. This TV is not even 2 years old. When a couple of hours have passed, I would turn the TV on and would get black lines with double images on my screen. After some time has passed, this would go away. This has been going on for 2 weeks and is only getting worse. At first, it would last a minute to now, lasting 30 minutes before it would go away. I called Sony and was told the LCD panel was going bad and it was past the warranty. I would have to pay out of pocket to get it fixed. This TV cost over $2,000 and for it to start crapping out on me, this really pisses me off. I used to be a big fan of Sony until this.
Reviewed Sept. 19, 2011
I'm having the same problem a lot of people are having with their Sony Bravia XBR 46" LCD (KDL-46XBR4). Mine was made in November of 2007. When you turn it on, you see black horizontal lines running half way through the screen. They are about 3-4" thick. After 5-15 minutes they disappear. They seem to be getting worse every day.
If there ever is a class action suit filed, I want to be part of it. It's time to teach these companies a thing or two about getting their products made with crappy components from overseas, subsidizing jobs, and, ultimately, hurting the American people.
Sony TVs Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 1946
- Address:
- 550 Madison Avenue
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10022
- Country:
- United States
- Website:
- www.sony.com