Sony PlayStation Reviews

We purchased a PlayStation 3 for our son for Christmas last year with a one year warranty - serial number CK022317896. My son turned on his game 2 months ago and it shocked him and now will no longer turn on. We have been trying for 2 months to get this PlayStation fixed under our one year warranty. We have tried for 2 months with no luck from Sony. They either tell us to call a different person who never returns are calls. Finally, we got a hold of Hadekii **. He has either not returned our calls and then when we finally got a hold of him, he said he would call us back. It has been 3 weeks and still no solution to our issue with Sony. Sony's corporate line, you are unable to speak to anyone and the phone hangs up on you. The game has a defect and it gives an electrical shock and then the on-going run around that Sony has giving and they will not honor the warranty as they should.

I purchased a 60GB PS3 on launch date back in November 2006. My 2 cousins also purchased the same unit 2 and 3 months after I purchased mine, so in essence we all got launch units. Well 2 years later, my system got the yellow light of death in where the system won't boot and you lose all of your information game saves, pictures, data, music, etc. I contacted Sony, and was told it was out of warranty and I was made to pay $150 dollars to receive a refurbish in exchange. At that time I wasn't aware of how widespread this problem was until 4 months later when my cousin's PS3 died and 2 months later, my other cousin's PS3 died as well. We all paid the $150 and had Sony ship us refurbishes in exchange. Well recently my refurbish started to freeze up like my original one did when it died. Granted I have had my refurbish for over 90 days since the exchange was issued to me, I am not receiving polite support over the phone. I called and explained to them what was happening and they told me that I needed to wait until it died before I could send it in and that it would cost me an additional $150.

My PS3 just got the so called YLOD (yellow light of death). I purchased it when they first came out in November of 06 or 07. It appears that this is a hardware failure which Sony is well aware of but refuses to admit to or do anything about the problem. I spoke with a Sony representative and was told that my only option would be to send it in and pay a 150 dollar out of warranty fee for it to be repaired.

Sony Play Station 3 is unable to read any disks (DVD, Blue ray, games) after approx 16 months. The warranty lasted 12 months. It appears this is an extremely common problem and may be a mfg defect, not just a part failure due to normal use. I have to pay $159.6 to Sony for repair.

I have just purchased a new Sony PS3 only to find that after 30 minutes it sounds like a hair dryer beside my TV. No, my room isn’t empty and the PS3 isn’t in a tin. It’s the fan inside the thing. It sounds like a 747 trying to take off forever. Sony said the noise isn’t a fault. Well, maybe they should run that PS3 background sound in one of their meeting and see if they don’t do their nut.

My 60GB PS3 stopped working, I could not even turn it on to troubleshoot it with customer service. Since it was past its warranty and could not be fixed, customer service informed me that I could trade it in and get a new model 120GB PS3 Slim if I paid the $150 fee and send my broken PS3 to them. I did so. When I shipped the console back, I followed all instructions given to me by the service center. I called the service center twice to ensure that my broken console had been received and that my order was on schedule. I spoke to two different representatives who both told me that the console had arrived and that a new 120GB PS3 had been sent to me. They also sent me email correspondence stating so.

I sent my PS3 in for repairs that cost me $150 in Nov 09. I got my system back in Dec 09. It has worked fine until Mar 10. I have called customer support about this problem, only for them to tell me that I have to pay another $150 to get this one repaired because it's out of warranty. I feel used. I paid for my system to be repaired only to receive a refurbished one that has now gone out.

My PS3 broke and Sony refuses to fix it for free even though it's a hardware malfunction. Thousands of people have had this same problem. It's called the Yellow Light of Death, named after the Xbox 360's Red Rings of Death. Microsoft fixes Xbox 360s for free. Sony needs to provide better service or else they're going to lose their customers. My PS3 won't even turn on because of a hardware malfunction.

Sony has disabled the optional OS (operating system) feature on my PS3 (Playstation 3). I paid full price for a PS3, that allows the owner to install a second operating system (i.e. Linux). Sony has given owners a choice, to disable the secondary OS, or to disable the online and blu-ray abilities, and has offered no fair compensation for the reduced abilities of their system. I am ** mad! The price for a full featured PS3 was about US $800. The reduction of features and abilities reduces the PS3 to the same, or lesser value than that of the current US $200 model. Sony is stealing US $600 worth of features and abilities, from thousands of customers, and offering no compensation!

An advertised launch feature "OtherOS" has been disabled in a required firmware update. No compensation or additional features has been offered. This was one of the two reasons I bought a PS3 versus an Xbox360. I have to choose between loss of gaming/networking functionality or lack of a full Linux install.

Just last night while playing my Playstation 3, 60GB original model, the machine turns off with no warning whatsoever. I notice the power light is blinking red. I turned the system back on to try to remove the disc that is still in the machine. It won't turn on at all. I contacted Sony to find out how to get it fixed. They said that it will cost me $178 total to fix the problem as my warranty is no longer current.

On February 28, 2010, all fat version of PS3 network was down and my console was part of the network failure. It work perfectly fine on that day, then the next day it has a temperature issue because my system blinks green, then yellow, then red within couple seconds. I called CS and they say it would cost me 150 dollar for servicing my couple years old system due to their bug problem that affected my system. I have email confirmation showing that my system work finely on the 28th because I was able to create a new account using my PS3. Their network fixed bug cause my system to fail and it would cost more than half the price of a new system to fix my system.

I purchased one PlayStation 2 from Dubai 2 years back, but for the last 6 months, it wasn't working. I went to the Sony Service Center at **, they told me that it is not repairable. If it is under warranty, they can only replace it, but at the time of purchase, no body told me that PS2 is not repairable. I never expected this kind of response from Sony. Now I have decided not to purchase Sony products in the future and also advise all my friends to do so.

I bought a PS3 in the end of 2007 and before the warranty expired, I had a problem with it so I went to the Sony Service to fix it. They told me that they don't have parts for it so they gave me another one. Now, i had an error in the system (8001050f). I tried to fix it by formatting it but it was not fixed so I went again to the service of Sony and they told me that I have to pay 800 sr and they will give me a new one and the warranty is only a month! So how come I have to pay for it? Please, I need a solution.

I bought a 60GB PS3 system in the end of 2006, and it has come to my attention that I bought a defective product. My PS3 has been in a properly ventilated area, I never let it run for prolonged periods of time, and I never physically damaged it in any way, but one day, it suddenly ceased to function. If I try to turn my PS3 on, the lights will turn green, yellow, and then constantly blink red. When I called Sony Customer Service I learned that even though I did not do anything to make my PS3 stop working, it will cost me $150 for them to send me a refurbished system, or about $180 to have them fix my own system, since the warranty has expired.

My complaint is with regards to repair service provided by Sony Entertainment and an electronic defect that warrants a recall of the original Playstation 3 gaming console. Additionally, Sony's predatory policy of extortion is a problem. I rarely used the Playstation after this, but when I did use it a number of months later, it exhibited the same disk read error. I attempted to contact Sony via the support website and also by written letter, but I didn't receive any response.

I paid $500 for Playstation 3 about a year and a half ago and it's now useless due to the "yellow light of death" hardware failure which Sony now wants an additional $180 to fix. This is for what I (and others) consider a manufacturer's defect

My Sony PS3 died. It starts up, and after 2-3 seconds, it flashes a yellow light then a red light. The was a Christmas present for my sons 3 years ago. Google it and you will see sites speaking of the "yellow light of death." Sony wants $150 to fix it, and it has been well taken care of. Sony only has a one-year warranty. There are many sites on the web regarding this issue and companies beyond Sony willing to charge less to repair

Sony PS3 Blu-Ray drive failure. Sony knows that the Blu-Ray drives are failing due to a firmware update or some other reason, and they aren't fixing the problem for free.

Sony PS3 died. It starts up and after 2-3 seconds flashes a yellow light and then a red light. This was a birthday present for my son two years ago. They want $150 to fix and it has been well taken care of. Sony only has a one-year warranty. We don’t have $150 to fix this!

I called, complaining about my son's PS3 system needing repair due to the system not turning on and spoke to three different supervisors regarding ways to make some kind of payment plan to cover the cost of repair and shipping. And I was informed by all three supervisors that there is not any way they can assist me. I explained that I have no way to cover the full cost of $156 at the present time and to see if they can help me in this time of recession and was told no under no certain terms is the company able to assist me with that and they were rude.

I purchased a Sony Playstation 3 two years ago on December 14, 2007. For the past two years, it worked fine. Then yesterday, January 14, 2010, the Blu-ray drive failed completely. I have done some research, and as it turned out, I am far from alone. Many people have downloaded firmware from Sony and had hardware failures.

I purchased a PS3 in 2008 and had to send it in for freezing. I received a refurbished one that was the first thing that was wrong. I should have gotten a new one, but I didn’t have the original receipt. Nevertheless, I fell for that and now 1 year later, it starts the same thing all over again. I send it in and they send it back saying that the serial number is missing; no scratches, no marks, serial numbers don’t come off that easy. I think that my refurbished unit never had a number maybe due to the previous repairs so now I can’t replace or repair this $600.00 unit if they had given me a new one. I wonder if I would be in this situation.

PS3 died after 17 months - YLOD. It looks like it's happening to lots of people. I followed all precautions and took care of my product as recommended. Plenty of breath ability and vacuuming. But now that it's out of warranty, it's my problem. They stated that only 3% of PS3s fail. If the number is so small, why don't they own up to an engineering problem?

I purchased my Sony PlayStation 3 from Buy.com on November 18th, 2007 for $489.00. It was working perfectly fine up until mid-November 2009; I never had any issues with DVD playback, Blu-ray playback, the Internet browser, or playing PS3 games. However, when I downloaded Sony's System Update v3.01, everything aside from my Internet browser stopped working. I am positive that there is not an issue with my actual hardware, since the machine was operating perfectly before I downloaded Sony's new system update. Since the standard warranty on the PS3 is only 12 months, Sony refuses to fix the system for free. They are asking for $150 to replace the system with a working, refurbished unit.

I had bought a PS3 in February 2008. In September of 2008, my PS3 would start freezing while playing games both online and off. I dealt with it for a little while, until the video output wouldn't even show up on the television. I called Sony in December/January to have Sony service it, and they did, free of charge. In early November of 2009, the same thing happened except the output didn't work immediately. I called Sony for service again and they said I was out of the year from purchase and 90-day repair warranty.

I bought a PlayStation 3 and two years after purchase, it broke due to excessive heat and poor soldering of the chips inside. When I called them, I was told to pay $150 for them to repair it. This is a manufacturing defect and they should be fixing them for free.

I will not be buying any Sony products! Last year (around 11/8), I bought a Play Station 3 that had a rebate attached to it and I did not receive my rebate money. It was not applied to my account or sent to me after 2 requests. I believe the rebate amount was $150 and I bought this through Sony because of the rebate. Without the rebate, I could have purchased this through a retailer for less. Sony kept all the profit by not having to pay a retailer and not sending my rebate check. It's frustrating.

I bought a 60-gb Playstation 3 from Sony in December 2007 for $499.99. In April 2008, it had a system failure. I called Sony, and they sent me a box to ship my PS3 back to them for a fix or a refurbished one. I did this and was sent a refurbished PS3. In August 2009, the refurbished PS3 has system failure called YLOD (Yellow Light Of Death), which is known as a manufacturing defect. I have researched this online and have found that many, many consumers of this product have suffered the same result. Sony only offers its customers a 1-year warranty on this product for natural wear and tear.

I received a PS3 around 01/08. It stopped reading discs around 4/09. I had to pay $150 service fee to Sony since they would not recognize the failure as their fault and no consumer. I received a refurbished unit back which promptly stopped working 3 hours after receiving it. I have to send in the PS3 again, which is more inconvenience and aggravation. 90-day warranty on refurbished units and with current track record, the unit should fail again. If it fails 4 months after receiving it, it would cost another $150 to service it. All due to poor quality hardware with their systems. I cannot find a legit customer service rep for Sony. PS3 customer service number is directed to the tech center. They are not able to offer anything. No extended warranties, no new systems at all. They don't even have the capabilities of offering these. They are just a tech center.

The brand new PS3 that was sold with YLOD - During my recent trip to US, I purchased a brand new PS3 from Amazon.com (order #**). It was delivered to one of my friends' address who was in the US at that time, on the 15th of June. I picked the unopened package on the 20th of June and returned to my country, Turkey. I setup the unit as detailed in the user's manual on the 23rd of June and plugged it to a 400W transformer (that converts 220 VAC to 110 VAC). My brand new PS3 did not start at all. The red light turns green for three seconds then goes yellow for one second then beeps three times and goes to flashing/blinking red?

I purchased a PlayStation 3 in July 2007 and it is now (August 2009) broken. It is not a fault of my own. It is a common problem in the PlayStation 3 and is a hardware fault, yet PlayStation 3 wants me to pay 150 pounds to get it fixed when it was not my fault that it has broken.

I have had a PlayStation 3 system since December 2007. My parents bought it for us for Christmas. We played the system and it functioned perfectly until March 2009. We believe my younger brother left the system on and it overheated because it would no longer power on. We ordered Sony's $150 repair service (because it was out-of-warranty) to have it either repaired or exchanged for a working system in late June of 2009. We received their box and shipped it and received a system yesterday July 29th. We played the system that day and today and it was working properly. However, we came home later this evening July 30th, and discovered that the system was no longer "reading" or "recognizing" the Blu-ray game discs. We called Sony and after trying a few options, they told us we had to send it in again. We told them we did not feel comfortable doing this because we could easily get another broken system, and have to keep going through this process. Their warranty for the "new" PS3 is only 90 days, so they could essentially make a profit if it breaks down in 3 months.

This is more so of a rant against the Sony PlayStation 3 game system. I smell something fishy about Sony's operations and the way they do business. After paying nearly $500 for a brand-new 80-GB system barely a month ago, who would have known that the machine would stop working? It may have overheated or had a hard drive issue. Who knows? However, if one is paying this kind of money for a video game, then one expects top-notch quality within the system. Not the case here!

I purchased a PlayStation3 model CECHG01 on December 26th of 2007. The blu-ray diode in my drive burnt out on July 3rd of 2009. In the course of my investigation of what happened, I discovered many other users have had the same issue occur about one year after the purchase of the same model of PlayStation3. The warranty period of the system is one year from the date of purchase. I contacted customer service who insisted the problem I was encountering did not exist, and that my console must be sent in for repair. I would have to pay $150 to have my machine fixed. I find it outrageous that Sony denies the existence of my problem, and that they take the position that they do not need me as a customer. I do realize that nothing will likely come of my complaint, but I do hope at one point a class action suit is brought against Sony. Something I paid $400 for should not become defective after a year and a half of light to moderate use.

My PlayStation 3 does not work anymore and SCEA is stating that I pay $149 plus sales tax, to get it repaired/refurbished PS3 back. I have owned all of Sony's gaming consoles from PlayStation 1, 2, 3, and the PSP. However, none of them have broken down within three years. I still have a PlayStation 2 and it is in great working condition, but a $600 unit that breaks down in three years is not reasonable.

Blu-ray disc drive failure on a Sony Playstation 3, 6 months past warranty expiration. The unit used primarily for Blu-ray movie watching. The unit is cleaned weekly and kept in a clean environment. Sony's online service request area informed me that $150 was needed to fix anything wrong with my PS3. $400 hardware that fails 6 months out of warranty is garbage, considering that the manufacturer charges its customers a flat rate $150 to fix their defective equipment.

After 16-18 months, my Blu-ray stopped working. Everything else (CD, DVD, PS2) plays except PS3 games and Blu-ray movies. This only started happening after a firmware update. I have seen many others who have had the same problem. Sony is charging $150 to each person to fix this.

I bought an 80gb PS3 about a year and a half ago for $600 and about two weeks ago, there was a firmware update (2.76). Ever since, my system won't play any games at all. When the problem first started happening, a message would appear with an error code (80010514). It shows that the system is trying to read the disc but now, nothing happens at all. At first, I thought I did something that might have caused this but after I did some research on the Internet, I found that hundreds of people are having the same exact problems I was having and it's not just a coincidence that it all happened after the same firmware update (2.76).

I have owned my PlayStation 3 80gb since November of 2007. I have a total of eight PlayStation 2's and seven PSPs. I have over 200 PlayStation 2 games, 50 PSP games, and 50 PlayStation 3 games, some of which have never been played. I have seven children who all have their own. I have purchased a lot of equipment over time for the PlayStation. I have never allowed my children to play the PlayStation 3 due to the expensive cost of the console. I have only played it maybe 30 times. My wife purchased the PS3 for me for my birthday spending over $600 on the system itself, not including any of the games she purchased for me. Everyone of my kids' PlayStation 2's no longer work. I have fixed them all many times but they no longer can be fixed. My children's PSPs seem to be all still working for now.

My son purchased a PlayStation 3 in July 2007 - after saving all his pocket money for 3 years. Last December, it broke down and took it to Mambra to fix it, but they said they would have to send it to Italy to be fixed. It's now almost the end of April and still have not received it. They offered my son a 40GB, but we paid for a 60GB in Malta. The guarantee is for 2 years. I spoke to a Mehul ** in Sony Europe, but he told me the local agent here should give me a replacement. I phoned them twice and they told me to contact Mambra. My son is now 15 and a special needs child. He is so upset that he has been treated like this. Please, can you help us?

I purchased a Sony PlayStation 3 on 9/30/07. I recently bought a game called Resident Evil 5. The game comes on a disc. The disc had a version update on it (ver. 2.52) I loaded the update and played RE5 for an hour. I turned the game off. I came back 20 minutes later and the system would not play any discs, no games, no CDs, no DVDs. I called the support hotline and talked to a fellow named Jason. He explained to me I was out of warranty and I would have to send the system in for repair for $150. I told him I didn't have the money and if they could waive the fee. He gave me a couple of things to try and said if they didn't work, the fee could get waived. I tried the troubleshooting tips and they didn't work.

PlayStation 3 is no different that 2. It stopped playing movies in the first couple of months. We bought the 3 and within a couple of months, had to send it back to the company for repairs. They did not want to accept the warranty but finally did. Now it has stopped working again with a $60 game inside. They want $150 to repair it again. They want that money before they even send you a box. This is a $400 machine. If a TV or a washing machine broke down, someone would cause a fit. These machines need to last longer than a few months. Someone needs to be held accountable. Where in Sacramento can we take it to for repairs that won't rip you off?

My PS3 quit reading discs and, upon contacting Sony, they stated that since my warranty was up, it would cost me $149 to repair. I believe that there is a fault in their product hardware because I have read forum after forum of people with the same problem. Each one of those persons had to fork over the $149 if they are out of warranty. Sony will not admit a problem with the system but there is obviously a problem. So many people have the same problem. Microsoft had a glitch in their system and they have to accept responsibility and repair it for free. I feel that there are enough people with the same problem that merits a further investigation. I feel as though it is a way to give Sony some extra money.

My PS3 does not read any type of Blu-ray disks. I get the following errors when I watch a movie, 80029906 & 80010514. As for games, it just freezes in the middle. After reading many threads on this issue, there appears to be zero rhyme or reason why this is happening. I will end up calling Sony today and getting a replacement. I have a 60 GB model, and being how lucky I am to have one in the first place, I am willing to lay odds that I will not get a 60GB back. I think it is absolutely ridiculous to have to pay $150 to fix it. I have no receipt since I purchased it back early 2007. I am very frustrated with this issue, and what appears to be a lack of acknowledgment of the problem on Sony's end.

The Playstation 3 quits reading all disks. When contacting Sony, they are aware of the problem, and as long as your unit is under warranty, you get the problem fixed for free. This is a known problem with the Blue Ray reader, which is affected by dust and moisture, causing the system to not work. Sony, being aware of this, is punishing customers who have had warranties expire and then have the problem arise. This looks to be the same type of problem the PS2 had, which has a class action suit against Sony. I have read many internet sites with other customers who are just as unhappy and frustrated with this system and company. They should have another suit brought against them and I would love to help out with this matter.

We purchased a Sony PlayStation 3 approximately two years ago. When we insert the disc to play the game, the unit freezes and an error code 80010514 displays on the screen and you are not able to play. We sent the PlayStation to the service department, and they informed my boyfriend Miguel that we need to send $150.00 in order for them to repair the PlayStation; the warranty has expired.

Sony has shown a pattern of charging customers for service of failing Blu-ray drives in their PS3 units, similar to the situation with Microsoft and the infamous PPOD (red rings of death). $150.00 per unit per customer with millions of units sold.

PlayStation 3 won't read my disc. I placed a blu-ray disc in the drive and it won't read. I skimmed through internet forums and Googled the issue. It seems to be the number one reason PS3 systems go bad. The system cost $399 and I had the machine for about 13 months. They are asking $150 to replace the machine.

Bought Guitar Hero World Tour that was advertised to work with the PS2. However, the system did not work because the PS2 was an older model. Nothing in the advertisement stated it would not work with older models. A Christmas gift that cost $190 is now sitting idle and unusable. There is the option of paying an addition $45 to get a refurbished PS2 from the company. What a scam!

My son was playing the PS3 on Tuesday night, December 30, 2008. It is the 80 GB model. The machine just cut off during play and has not worked since. The PS3 is in our upstairs bonus room. We tried several times to reset it by unplugging it but it does the same thing every time. It goes to a green light, then a yellow flashing light and finally a red flashing light. I have researched this online and have learned this appears to be a common problem with several PS3 consoles; however there is no fix except to pay $150.00 to Sony for a refurbished replacement console.

I just made the most recent software download (last night) and decided to install the Life program and now my system shuts down right at start up. I was told by Sony that it wasn't their fault. I have what is called the Yellow light of Death YLOD.

I owned a playstation 3 entertainment system since January 9th of 2007. The system stopped working on December 20th 2008. I called Sony technical support and they told me that my system had a power supply issue and that I need to send it to Sony and pay $150 apart from already spending $600 on the system itself, not including games purchased for $60 each. The tech support representative also said that my hard drive would be completely deleted and I will lose any saved data including games that I purchased on the Sony online store, which means I am going to lose all that money spent on the Playstation store and get no refund.

Why in the world do I have to pay $149.00 for a repair caused by a system update? My PS3 was fine until I tried to install it. Now it continuously freezes, not allowing me to do anything. Then I'm informed on top of paying $149.00 everything that was on the hard drive will be erased - games, music, pictures everything since my hard drive can't be backed up. Then to make matters worse, there was a box that was shipped to me on October 17 and I was informed it will be to me by October 20th. Come to find out I won't receive it until October 23rd now "if" nothing goes wrong, further delaying what up until this point has been a very pleasurable gaming experience.

I just read the article https://www.consumeraffairs.com/news04/2007/11/sony_warranty.html and I'm having the same probs with my gaming system. A lot of my online friends who I play the games with are also having problems and being charged 150 US dollars to have their games fixed even though they are under warranty and have their receipts. The gaming system in my opinion are defective. They overheat and the game discs get stuck in the system. I did void my warranty because after talking to the repair people, I took my game apart and found out that the fan doesn't speed up to cool the system off. I disconnect the wire and reconnected it and now the fan is getting a better connection, and I can hear it speeding up. I just think that the PS3 system cost too much for them to be having problems after just a few months and the company charging everyone 150 bucks to be repaired.

Well I was one of the die hard fans of the PLAYSTATION, so when SONY put out the PLAYSTATION 3 in November of 2006, I was out there for 24 hours straight waiting to get it. Fastforward to August 2008. I get the so called (YLOD) Yellow Light Of Death. If you don't know what it is look it up on youtube.com. You will find hundreds of people with the same problem. Well after finding that out, I call SONY. They asked if my warranty was still in effect. I said no. He said "$150.00 please." Then I asked him "Why should I have to pay such a steep price when I already payed $600.00 for the system. I mean maybe I'm wrong, when you pay that much for something, you would expect it to last for more than a year and a half." Then that's when the SONY REP tells me that SONY didn't have to give a warranty in the first place. So i'm thinking to myself "That's all you got to say."

Sony has a reoccurring unit defect on the PlayStation 3 unit. This phenomenon is sweeping the nation and the problem now has a name - the "yellow light of death" (see YouTube). Thousands of users have reported this EXACT SAME ISSUE. The unit essentially will no longer boot up or read discs and is worthless. This is a manufacturer defect and Sony should be responsible. I spent $500 on the unit, only to be told I have to spend another $150 to get the unit repaired when I spoke to a customer service rep, his assistant manager, then his manager. Sony is handling this with the attitude of... you're screwed unless you pay to fix our hardware defect.

YLOD, Yellow Light Of Death. I am a day one buyer of the PS3. On OCT 8th 2008, My PS3 malfunctioned. In doing the research on the situation, I found out that this is happening quite often. For most people, it happens a few months after the 1 year warranty is up. A known cause of the malfunction is the Power Supply pack. Sony refuses to recognize the growing number of malfunctions in the PS3 units, ultimately forcing people to pay $150 to fix the problem.