Sony PlayStation Reviews

They are rude and they steal money. They ban my husband's account because they charged our card without permission and our bank ruled in our favor because they saw it was a fraudulent charge. Well due to this PlayStation banned my whole family's account due to my husband's account getting the refund. They are now all being rude whenever we call in about any issues. They should be sued. Everyone who has an issue or money stolen should all come together and sue them and stop buying their products.

My son has had his account banned and has lost everything we have purchased for him and Sony will not give an explanation on why. They say it's behavioral issues but how? Now they won't unban his account and won't refund me the money I have spent on games and in-game purchases. I think Sony and Playstation just conned the hell out me.

We purchased a brand new console from a secondary market - Amazon Facebook - using cash. I realize this is not advisable, but our biggest concern was only losing out on warranty repairs, so why not save some cash. I also purchased a year subscription to PS Plus. The seller turned around and initiated a chargeback with their financial institution, so clearly a con-artist. Sony banned the console, and refusing to unban it although it would cost them nothing, and my year subscription is already paid for. They are essentially punishing me for buying from a place that they don't authorize, leaving me with an approximately $400 useless brick. I know it wasn't the wisest purchase decision we made, but I still don't appreciate Sony punishing me for it. Be careful out there buying things and saving money, because Sony will actually punish you, while the perpetrator of fraud is enjoying your hard earned cash.

Started up my subscription after a 6 mo. time out. Was playing Call of Duty (ghost). Bought call of duty (modern warfare) and it has more downloads which take hours at a time to download. I play about every 2 weeks and hate having to turn it on knowing I'll be waiting hours before I get to play. If PlayStation could pull their head out of their ** and do it right the first time, they wouldn't need so many downloads. PlayStation WAS good, BUT now they SUCK as far as I'm concerned. When my subscription expires, I won't be going back.

They cancelled the service, did not communicate this well, and would not refund subscriptions. Will avoid Sony and tell anyone who will listen???? Horrible way to treat the customer/provide a memorable dislike in a competitive market.

I made a purchase on one of my games and didn’t receive the thing I purchased. I waited and it didn’t appear. I filed a refund for it and explained the situation. Well, a couple of DAYS later, it appears on my game even though the payment was processed instantly upon purchase. Somehow or another, the refund went through and said it ruled in my favor. I left my house and my account was fine, I come back and my account is BANNED! All my purchases unusable, and I can’t even download my game’s data so I can use it on my new account. I’m awaiting to call and see if it can be repealed. But I am thoroughly disappointed and unsatisfied. I not to mention my PlayStation Plus Membership went down the drain. My money is stolen, and it is NOT right.

Bought the children for a good study. Before that, they had 3 version, so they carried me on their hands for a whole month. Sometimes I can play with my husband myself. The children liked the new games, as well as the image quality and new gamepads.

Customer rep and supervisors are rude. Everything they do as a company is to force you to auto-renew so they take your money by force and when you call in for a refund for forgetting to cancel, they refuse to give you back your money. This 2019, you do not force anyone to use a service they do not want. I need to cancel my account and remove all my information from your system. This company policies are a SCAM. The supervisor Andrew was very rude.

PS online is fraud. I was charged without my knowledge for the online subscription that I do not use. My account was banned, and all of my previous store purchases were rendered unusable. This is blatant fraud. Never going to buy PlayStation again.

I cancelled my online subscription. I was then charged for the online subscription. My account was banned, and all of my store purchases were rendered unusable. I wish I didn't spend a penny on something I can no longer use.

Single mom of 7 who works full time and on September 20th, 2019 my 6 year old used my credit card totalling $600. I contacted Sony and agent who took my complaint said I’d get my money back. Received a email today saying request denied. Case #**.

This review is from my experience with customer service from today (9/10/2019). So here's what happened of as to why I had to call customer service. I was trying to buy PlayStation Plus for $10 and for some reason my card wasn't going through (which it has before - so card is not the issue) however, during trying to make the payment go through for the PlayStation Plus - somehow PlayStation took it upon itself to purchase a Batman game which was $21. Not sure how it did that when we were never on the Batman game in the first place because we were on the PlayStation Plus payment. I found out from my credit card records and I have text to my phones. So when I initially called customer service, they were great at getting me a refund and even told me the error was on PlayStation side because I am a repeated customer and have used this method of payment with the same card forever now. Something was going wrong with them.

I've bought 4 controllers within the past 6 months and they all have the same crappy issue, the Left Analog stick gets really unresponsive to the point where I have to move the stick all the way in any direction for the game to sense what direction I want to go towards. I'm about to buy a C40 TR controller from Astro and hope that doesn't happen. I'm done with Playstation DS4 Controllers, cheap pieces of crap.

DO NOT use the PlayStation network to purchase anything. Recently, Sony was hacked an information was stolen, including my wallet/credit card details. Two purchases were made using my credit card. I took the following steps. Logged into my account, deactivated my wallet, changed my password. Called my credit card company to report the theft and have it cancelled and dispute the two fraudulent charges. Attempted to call Sony to advise, however, after a 45 minute wait, I hung up.

Accidentally made a purchase of $20, 3 times because it had shown it didn't go through. Then I check my bank and I see the charges of $20 3 times. I contacted their live chat to let them know about the issue, and they told me there was nothing that could be done. I have been with PlayStation since the PS1 and this was my first time ever contacting them and it ended with their support being utterly useless. I was told by the rep if I attempted to do a charge back my account would be banned. This is not a way to treat your long term customers.

I bought the PS4 Pro 1TB. It’s worked as it should for the first year but after this last garbage update my system continuously freezes and just randomly shuts down regardless of whether or not I’m watching a DVD from Redbox, Netflix or just playing a game and I don’t play online.. This is a deliberate move made by Sony because the PS5 comes out next year. Otherwise why would anyone ever buy the new system? Worst system ever. I wanna melt my PS4 with a blow torch and shoot it in the disk drive with the biggest slowest bullet I can find!!!! Screw you Sony. You’re a ** scam. You all need beat. I hate you!!!!

Our account was hacked on July 4th. I called immediately that day to let them know. The first point of contact made me feel as though it was my problem. There was over $2000 put on my credit card. They said it would be corrected in 4 days. It was not, I called back. They said it would be corrected that night. Again it was not. This happened until July 25th. We were not able to access our online account because of this. We purchased an annual Playstation plus and were not able to use it for a month. I spoke to the supervisor to see if there would be some type of compensation and they said no. So not only were we without services, Sony does not want to compensate for the time lost. Our next system will not be a PS. They told me the only way to speak to corporate office is by sending a letter through mail. They do not have a contact email or phone number.

PlayStation is the worse. I spoke the the so called manager to get a refund for charges that I did not authorize and he hung up on me and told me there’s no one higher than him that I could speak with. I wouldn’t recommend no one getting PlayStation because their customer service representatives are rude.

The product is only ok. Someone hacked in our PS4 and bought games for several hundred dollars. Called customer service. More than 1 hour wait. Chat wait more than 30 minutes. Won't buy a Sony product anymore.

Where to start - THE FUTURE IS A DIGITAL FUTURE - HOWEVER COMES WITH NO MORALS AND STRICT POLICIES. IF anyone is reading this - DO NOT - I MEAN THIS DO NOT purchase anything via the store - game wise - go buy the disk. If you have any problem with PSN - chargebacks -breach of accounts etc they seize your account and block access to everything you have ever bought. In short someone purchased things on my account - did a chargeback - I got banned - lost 5 years worth of games -2-3k inc in content purchases. They demand I pay for the account breaches transactions and if I dont I dont have any access to my stuff. This has been escalated through PSN support to management level. If I had DISKS I wouldnt give a ....... as you create new username put disk in and play. But they seized everything.

Avoid getting your child (or husband) a PS system like the plague. It will suck you dry with constant credit card charges, for which they can't even tell you what they were for. They won't ever give a refund of anything, and if you complain at all they lock the account so your kid or hubby can't even play what you've already paid for. It's downright despicable what they are allowed to get away with. That $250 or more you spend on the system is just a very minor down payment on what will end up costing you thousands of dollars. The government desperately needs to step in and stop all the illegal activity going on at Sony.

When you make a one time purchase of "PS Plus" (for your kids to play online) with your credit card, it will be automatically renewed, there might be an option "somewhere", to uncheck but I didn't see it as I was not looking for it... (even if you remove your credit card information from Sony). The way to go is to buy a PS Plus Gift Card, then they can't do it. It's legal, written in the fine prints, but stupid as I will do everything I can to spread my experience. You want a refund? Well, maybe but not to your credit card, it will go to your PS wallet to buy something else from them. They are already in trouble in UK. Typical corporation "grab the money" policy...

We have owned Sony products and Playstations since they were created so we had no problem purchasing a VR system for our children. This system is awesome, so much fun! In all the years we’ve owned these products we’ve never had an issue that required contacting customer service or support, until now. Our naughty puppy decided to chew apart 4 of the 5 cords that run the VR. I searched everywhere to attempt to replace then someone suggested contacting Sony. I did and explained the situation, I was told that I could pay $99 for an out of warranty service call and receive the new cords. Steep price but considering the alternative, I paid. I received a shipping box that asked me to pack only the headset and processor and return. Now the service request stated I needed new replacement cords, I also wrote a note stating the unit worked fine that the dog chewed 4 of 5 cords and I just needed those cords replaced.

I purchased 2 add on packs for my sons pinball game from Pinball FX 3. Remember Sony hosts these platforms. Well, I paid for them and neither of the games had any content. I complained and they refunded only one game. So, I filed a PayPal claim and a few days later they banned my sons account. They would not free his account until he paid 10 dollars (the PayPal claim). So they offer content that is not available and you complain and they lock you out. It is completely despicable for such a large company to grind petty cash from customers and offering product that is unavailable. It's ridiculous that I have to write a complaint on an internet page because Sony's business model is petty extortion of children.

I have been a long time faithful customer of Sony Brand and huge fan of the PS. Have spent more than my share of money on games and devices from this Company. As of today I really want to leave to Microsoft. I feel betrayed. Sony will pay for this...Customer service wasn't helpful, Yes I was very rude to them back because of their disrespect for the situation. Purchased World War Z $39.99 with a relative card. The card was later automatically charged another $59.99 without neither one of our acknowledgement. So he disputed the charges for the $59.99 to his bank. Sony banned my PS4 account, so I goes to Gamestop purchase my yearly PS Plus Membership for $59.99. Come home after having rotator cuff surgery just to lay back, heal and play games. I'm still banned for now $99.99 plus I just purchased a $59.99 from Gamestop and they was rude and unhelpful. I feel robbed and betrayed. ** You Sony!!!

They have stolen money from 3 different bank accounts over a year time span. I had to cancel 2 accounts. I opened a new account at a different bank and opened a brand new account at my other bank that I stayed with. After several new cards, it finally stopped for a couple months and now they got me again on my new account! I don't have older children living with me. We have a 3 year old. No one is using my bank card. It's on me 24/7! We don't have a PlayStation account! When I talked to the Fraud department, I was treated horribly! I was accused of lying! They were not helpful in any way!

My account was banned for someone hacking my account by purchasing a game for $150 and disputing it on their cc. I never got any emails about it and when I tried to log in and play I got a msg that my account is banned!!! I spoke to 2 supervisor but they would not believe me and said I'm liable to pay that $150!! What the hell is that? I told them it wasn't me. No clue what it is and they wouldn't even try to investigate it or give me more detail about this purchase. I have been a loyal PS since 1990s and now I will leave you for someone else. Btw all calls are routed to India, you talk only to Indians who have no clue what to do. Very disappointed!!!

My granddaughter made purchases to the value of over $1500, I wasn’t aware of this until credit card bill arrived. After contacting Playstation Network I was assured of a refund, after waiting 2 weeks I was told no refund allowed as it was after 14 days and no refunds for downloaded content. My granddaughter's account was closed so not only taken money but also purchases.

I used to be a loyal PlayStation customer... Well not anymore. I purchased some map content for Call of Duty Black Ops 4 - the content didn’t work. I filed a dispute with PayPal for them to try to resolve this issue with the merchant (PlayStation). Sony PlayStation never tried to resolve or troubleshoot my issue they never responded to the dispute with PayPal so they refunded my funds back for the content that didn’t work. Now PlayStation banned my account and they want me to pay them back without giving me working content I purchased!!!

I never buy a 2nd PS Plus anymore, it's like you have extra new bills to pay. Sony ruined our gaming experience, online play should stay free forever, it just costing us too much and in-game purchases all together, greedy grinch they are. Sony has reasons but it's ridiculous and excuses to get their ways. Now, online games is useless because of pay to play, you need a lousy crying out loud PS Plus Card to order to play online, those greedy filthy pigs they are, it's insane. They need to remove the part, Pay to Play Online. People can still buy PS Plus to get free games and other stuff too, some people loves PS Plus though.

I bought a product off of the PlayStation network. The product did not play as it was intended and after 10 mins just stopped working. This happened a number of times. I contacted PlayStation and explained the situation, and requested a refund due to the product clearly being faulty. Well 3 months later and they still refuse to give me a refund even though they originally agreed the product is faulty. They now say that they miss communicated with me, and that the product is not faulty, but I have done something to cause a fault, but they can not say what exactly I have done. They now threaten me and tell me if I do not drop the issue they will perm ban my PlayStation account. They actually have done this. I would avoid this company like the plague it is. They are only interested in taking your money.

My 9 year old downloaded a $40 game because my credit card is saved, there was only 8% gameplay. They absolutely refused to return or give credit towards another game, spoke with rep, supervisor and call center manager named Irvin. Cutthroat business, not consumer friendly. Only chose to get this because the sturdy game controllers, Nintendos controllers broke so easily, but the company is way more friendly.

It took me 5 days calling, chatting with PlayStation station customers services just wasting my time. Every time you chat with someone is different answers. Go online. YouTube it because PSN suck bad. Worse customer service.

About 5 years ago I had bought a bunch of digital purchases on the PS4. Well my PS3 was stolen and I changed my password to the account and left it alone. Well, I decide, "Hey. I wanna play my copy of FF10 Hd remaster." So before I go and buy another PlayStation I go to PSN and try to sign in online. I still know my password and all that.

Sony PlayStation Plus is stealing people's money and they know it hoping no one files a class action lawsuit. Their system automatically turns on 'auto renew' for annual subscription to play live if you manually pay for it yourself one time. It auto renews the next year surprising people who thought they turned off auto renew. They know this folks and will not refund the money. They are able to refund, but refuse for no reason other than they chose not to. This is fraud and we need to take action.

My son accessed my PlayStation in my office and purchased $320 worth of PlayStation funds and Vbucks in Fortnite. I contacted them in less than 24 hours and they refused the refund because the purchase was made from my PlayStation on my account.

Hi, My account was hacked by a random person around the world. I had fought to regain control over my PlayStation. I have tried working with the customer service to regain control over my account, and little by little I have been able to. Today, I was informed that my PS4 is not activated as my primary PS4, and is the last piece of my puzzle to fully regain control of my account again. Customer service allows you to deactivate a PS4 and activate a new one every 6 months. However, there are absolutely no exceptions even if the account had been hacked and can be traced back to 4 months ago, along with my chat history with them to back it up. They absolutely refuse exceptions and failed to protect my account. All they had to say is don't share your information to someone.

I was in Europe and purposely turned off my auto renewal for PSPlus and go figure I was still charged. PlayStation support completely ignored me and my problem until I called and explained. Sony purposely uses a all sales are final date of a week or so and they used that against me. Horrible company. Customer support was brutal.

My brother purchased a 5$ upgrade from my debit card, no more. But then a week later they took away 30$ from my card again even though no further service had been purchased. Same thing happened last year. My brother bought a 20$ upgrade, and checking in the span of a year, they had taken 500$ off my debit card. 100% regret. DO NOT BUY THIS CONSOLE!

I accidentally purchased a game for $64 while using my PS4 controller on my PC in another room (turning on the controller turned on the console, and as I was pressing buttons, I managed to unlock the full version of a game which I had downloaded a demo for). I've done dumb things before and am plenty capable of laughing at myself, and figured that Sony's customer service would be glad to return my money as long as I didn't download the full game and reported the issue to them quickly.

I have the PlayStation 4 and I think it's better than the Xbox Xbox One. PlayStation 4 it just has a lot better graphics plus I get the PlayStation VR that is really great. We love it. We need that decide to get the PlayStation 1 and I really didn't like it. I just thought that PlayStation 4 had better X graphics on it so we went back to the PlayStation 4.

Auto-renew happened last night for 3-month PSN at 26.49. Had forgot that was going to happen as most of us might not keep track of that, thought I would get an email that it would happen but did not. 1-year PSN is currently on sale at Best Buy for 45.00 so I was going to buy that instead. I called PlayStation and asked for a refund and was told nicely to screw off by a sales rep and a sales manager, first I asked for a complete refund, then asked for credit (how do they lose out on that?) and then asked if I could get a year and pay the difference up to the 45 for a year, NO NO and yea No.

I had my girlfriend download the Division 2 which came out today. Instead, she mistakenly purchased and downloaded the Division 1 game. I opened the game and as soon as it started I realized this was the wrong one. No big deal, I figure I would just call support and explain the situation and they could refund the money or credit my account. NOPE. They absolutely won't do anything to help me. I understand, this was a mistake on my end of things and they didn't mess up on doing anything. But for the sake of having happy clients I can't believe they refuse to do a single thing. I was considering switching to Xbox and this was the tipping point for me. I already have my system sold on FB marketplace and will be getting Xbox tomorrow. Good riddance.

Lost access to my work phone which was registered for 2 factor authentication since I changed jobs. Had signed out of user then tried to sign back in with no luck since couldn't get the 2 factor code. I thought ok I'll dig up the backup codes but couldn't find them. So then thought ok I'll just call them to sort it out, but used online customer help first. After answering a dozen questions to verify me, they told me I would just have to create a new account. I told them I had no plans to create a new account and requested a manager I can call. No luck.

This morning I purchased a PlayStation Now subscription. I spent about two hours fighting with my Playstation, router, and modem to try and make it work, which failed miserably. I then spent nearly an hour trying to find any way to contact customer service. After I found a link that didn't redirect me back to their contact page, and fifteen minutes of waiting for a chat CSR to become available, I was told they don't do refunds.

In December, I had added my VISA to our PlayStation Network account. In the past, I had been very careful to only buy Playstation Network gift cards to add money. Unfortunately, I had not clicked the correct button to "Require authorization on each purchase", which resulted in my 6 year old suddenly realizing that he could magically have millions of coins in a game called Plants vs. Zombies. I was notified by my credit card company that many transactions (over $500) were being posted by PlayStation throughout the week. I immediately called PlayStation customer support, and spoke with a "helpful" customer service rep who indicated that they would process a refund as a measure of "goodwill" but it would only be available to me once, and then they added the proper authorizations to require a password on future purchases. Great!!

I can't believe you cannot get ahold of someone or your money back. This is the worst company to dump money into. I've supported PlayStation my whole life, but thanks to this I'll be smashing my PS4 and never buying a single thing from these people. Ever!

I woke up to a few charges in my bank account. First thing I do is turn the card off, call my bank, have it cancelled and disputed the charges. They tell me to call PlayStation so I do. After talking to the customer service rep, he tells me he can only check my account, but only one. So I wait for a supervisor as I have 2, you have to have a separate account for each PS4 or it kicks you off.

My son purchased a subscription for one month. All of a sudden, all these different charges started coming in. We called customer service and told them that we only paid for a subscription. Several more charges came in, so we removed the card. After we removed the card, 300.00 more of charges came in. I disputed it with my credit card and they completely banned my son’s account. Just a ripoff. I want to know how to file a class action lawsuit against them. Illegally charging credit cards without authorization.

I have had PlayStation systems for many years and while I sometimes have had minor issues with how complicated PlayStation makes their process, I’ve never been bothered enough to make a formal complaint. Due to a recent financial burden I was forced to cut back on several of my normal expenses. I did not remember to cancel my annual PS4 subscription. I’m not going to get into how hard it is to contact a live person by phone but then when you finally do talk to someone they can’t really help you.

Please do not buy Sony TV's or PlayStation Products. The equipment is poor quality and they do not stand behind their product. Sony TV and other electronics technology is way behind their competitors. When it comes to PlayStation and gaming they will auto-bill you without notifying you and refuse to issue any credit because they have a no refund clause buried in the terms agreement that no one reads!

I accidentally purchased an extra item that had been lingering in my cart for some time. I immediately contacted support in hopes for a refund but was denied due to a previous refund of $2.99 add on for a game I never owned, also, this dates back to 7/14 on my PS3. It’s 2019 and was denied a $60 refund for a PS4 game I had no intention of playing or purchasing.

I am not a pro but I enjoy playing the game and it helps me relax. I use to play a game called Spyro. Will you be rebuilding this game. I also played Breath of Fire, which was a good game too. Thank you.

My son purchased a PS4+ 12 and it charged me twice, I contacted C/S and even though they see the double transaction they are only giving me the credit in wallet dollars to spend with them. This is shady business practice. Kelly the c/s agent, says this is the company policy and that's all she can do. This is stealing and unethical behavior by the company and needs to be treated as fraud. How many accounts that are double charged go unnoticed? Even if you do notice the company keeps the money anyways. "Company policy"??? Sony is defrauding its customers.

We have every Playstation system and they all still work. We love Playstation, it’s a well-made product. Any time we have had problems they have been rectified by manufacturing company. I will keep buying these systems just because the product has always worked for us.

I will never change my system. Have a PlayStation, I happy with the system. The graph is a gate that way that control feel it’s better than the Xbox. I think this system is getting better and better games same.

The gaming system is very durable, a bit too expensive for the selection of games but overall it's a good gaming system and the system would be a lot better if you added more types of games, preferably remastered games to get old players and make the new players happy.

Me and my other cousins got PS4s for Christmas and we all try to verify our accounts and it keep saying, "Error this page can't be explored," and we tried the next day and still said the same thing. We kept trying and it won't work. We tried support but nothing came up with our situation. I also have friends that had the same problem.

So my son is in the military and stationed in another state, away from his PS4. Someone hacks his account and makes 3 purchases of $99.99. They log him out of all chat room and forums linked to his account. Set their PS4 as primary and deactivated his. I have proof of how long it's been since his PS4 has even been active. Gave Sony all the info needed (IP, Mac Lan, Mac Wifi) to prove the purchase didn't come from his PS4 because they state it came from a PS4 logged in with only his account. Sony will not refund.

I’ve owned almost every game system on the market, but the ps4 has the most options. The menus are easy to navigate, and it has many great features like storage, wifi, Bluetooth, etc. The games available are sure to offer for everyone.

PS4 is the best. I only play the sports games. I’m 72 years old and I love the PS4. I’ve tried others but I don’t like them like I like the PS4. I play the basketball, baseball ⚾️, hockey and football games.

It feels really good, whenever, I'm playing the Ps4. Very easy manipulation for an older person. I use the ps4 as a relaxation technique, whenever, I feel stressed. Ps4 makes my day. I often compete with others, whenever I'm feeling competitive.

My toddler purchased almost $160 worth of content without my knowledge. The first person I called helped me to set up security and guaranteed a refund within 3-5 business days as a “show of good faith”. Refund was suddenly denied, citing I had used the content (nobody had even been on my account in days) and they informed me that it didn’t matter what the first guy told me that they don’t do refunds. Thanks, Sony. Trading in my PS4 and going to Microsoft. Maybe their customer service isn’t complete rubbish.

I've only ever used the PS One, it's really simple to use and it plays my games. I had my first one for 10+ years, had to replace it because the video capabilities went bad. The replacement works just as good as the original.

Got hacked today. The hacker wasted my wallet balance (30$), thankfully I did not have any working payment methods attached. I regained control of the account and contacted Sony customer support asking for a refund or at least a punishment for the hacker (that would give me some consolation). They said about the punishment: "We can't go that far, he did it from the browser and we don't have his PS4 tracked" (untrue - he clearly did log in from PS4 because my PS4 got deactivated as primary and I was logged out with a message saying that someone logged in on another device, that does not happen when you log in from browser).

The PS is a well-built system. Graphics are very good. Response time on the joystick are excellent. Price is very reasonable. Although it could have more memory will make it much more appealing. It is a great value compared to the competition.

So, my experience may not be as major as others but I'm still pissed off. I was charged $30 for PlayStation Plus my son signed up for without me knowing. I called customer support and was told they would grant me a one time refund. 10 days later still nothing. I have online chatted with two of their staff and were told the money was refunded back to my virtual wallet and I agreed to it. NO I DID NOT! I even have the confirmation email from the person stating my refund would come back to me in so many days. Now they just tell me there is nothing they can do since the first agent refunded it to the wallet. Serious scammers!

I found the controller to be difficult to use. And it took too much time to charge. Overall I think the PS3 to be not user friendly. I wouldn’t recommend the PS3 to a beginner user. Some games just seem to be too repetitive.

My son was thinking he was getting things for free and payment was defaulting to my credit card without my authorization. Purchasing crap on Fortnite. Anyway, 300$ in and I got a notification from the bank. I immediately disputed the charges with the bank and called Sony. I was told they would refund my money because I was eligible for a "goodwill" gesture. The woman at Sony told me that if the credit card dispute goes through, that would be fraud since they are refunding me my money and also refunding the card. She also told me they would ban my son's account, not allowing him to play any of the thousands of dollars worth of games he has already paid for.

Platform is good performing, but the attempts to chisel out a monthly fee are off putting. We all stick more with PC games to avoid the establishment costs.

I think video games are a good way of living out different kinds of life goals, playing sports, being in wars, going to new and different places, it keeps your mind sharp and engaged. Helps deal with stressful times.

Playstation is game console but blu-ray disc player for movies. My kids enjoys its does both and it downloads demos and videos. The tutorial videos gave you a lot of eye sight on how to troubleshoot or request for service online.

I requested a refund of a purchase the same day, and was told all sales are final. They didn't care that I had no way of knowing that this particular item could not be used by all users on my PS4. All other purchases I have made could be used by all users, but somehow this was different with no warning. Be very careful when purchasing. Customer service refused to escalate my problem or even give me the contact information to submit a complaint.

I'm retro, so my newest PlayStation is the PS3. Game selection is great, and now that it's not the newest system, the games are much cheaper to get, so you don't lose much if you get a bad one. One inconvenience is the updates. If you get a new game and want to play right away, you'll have to make sure you're not online or it will update first, which can take a few minutes to an hour, depending on connection speeds and amount of updates. Otherwise, the system seems stable, with only rare crashes or freeze ups.

I have 2 complaints about this rip-off company! First, I was trying to purchase v-bucks for my 10 yr old son with my debit card. Every time we clicked the button for complete the order, an error message popped up. We went thru the process again and at the end an error message popped up. We were thinking the transaction didn't go thru, so we kept trying until we finally got the congratulations message. After a few minutes I start to receive 10 emails thanking me for my purchases. I immediately try to contact PlayStation network to remove these charges, because of the error message. But when I called the 1 800 number, I get telemarketing options! This was on a Saturday. I waited until Monday to try and call the 1 800 number again, and finally got a representative. I was better off talking with the telemarketer!

My son bought some game loot and PSN charged us 2x for the $84.99 purchase. I tried to get this resolved as I watched my son make the purchase and I put the password in to make the purchase. I called customer support twice to try to get resolved. They were unable to help us. I disputed the charge with PayPal. Paypal refunded us the money but then PSN banned my son's account and would not lift the ban until I paid the fee. I called PSN again and they actually told me that the game had glitched but my only option would be to pay the money to get the ban lifted. Unreal!

My PS4 lasted 2 months and went into the blue screen of death. It takes a week to get the shipping box and I returned it that day. 7 days later they show it's still not received. Don't count on this machine to get repaired any time soon, going to try X-Box.

Just bought a PS4. Seen after 5 days of owning notice multiple charges. Made contact. Sony they refuse to do anything at all. Customer service ended the conversation while I was still talking and that was a supervisor. Spoke to him for maybe 1 or 2 min most. They lack customer support. If I could give them less stars I would. By the way, had my Xbox One since day one til now never had a single issue. What a mistake.

In November of 2018 my PlayStation Plus Network membership was going to expire and I received a notification that the expiration will be in 7 days. I then renewed the membership by using my credit card which was charged $60 for the year. A few days later I received another notification saying that my account will expire soon therefore I figured the first charge did not go through and charged my card again for $60 which renewed my membership. I checked my credit card statement and noticed that I got charged twice and disputed one of the charges since I shouldn't have been charged twice. After disputing one of the charges my PlayStation Plus Network account was locked/banned. At this point I called customer service and they said that even though I paid twice, because I disputed the first charge they have to ban my account.

My account was suspended when I responded to a player using the racist name "**" in a game. Because of my response, Sony says I violated their terms of use and says they cannot lift my suspension. Their support staff has no empathy and are about as helpful as a bullet in the head, which would at least be less painful than having to talk to them. I tried online chat but got disconnected. When I tried to log back in for another chat the system says "Looks like we just chatted with you. Sorry we could not fix your issue. Please try again later."

I will never buy anything from PlayStation again. I had to cancel my card information cause someone pre purchased a game that don't come out for another 3 months. I did not authorize this purchase and the guy kept repeating himself they don't do refunds. They are helping commit fraud.

Sony won't refund me a Preorder game "OverKill the Walking Dead." Developer bankrupt because used already used a refund in past. Spent over $6000 on PSN games and been a plus member since they start it. Already built my gaming pc. but enjoy playing console because of fewer cheaters. Guess hook up Xbox One S and PC. AVOID BUYING ANYTHING ON PLAYSTATION STORE because won't get a refund.

My PSN account was hacked on the 21st of December and about $500 of purchases were made with child accounts that were created after my account was compromised. After talking with support I was able to get my account restored 2 days later and was told that the refund process would take a little bit longer. Fast forward to the 30th and I find out that my refund was denied for "reasons." I talked with support and basically their answer is "Sucks to be you, at least you have your account again." They said they could not refund the games because they were used before the refund request went through and the child accounts that were created were banned... BY them.

I initially bought a 12-month subscription to Plus hoping to apply it to my wife's and daughter's PS4s in an account share type situation. After doing so, we quickly realized it would not work out like we hoped and I proceeded to cancel mine in favor of just doing ones for the Wife and Daughter as I wouldn't play as much as them. I was able to get a customer service agent on the phone Christmas eve within 10 mins and request the refund. I was told they would do a one time refund as a courtesy. Then I was told it could only be refunded to the PlayStation wallet and not back on my credit card. To which I asked if there was a way I could use those funds in the wallet to buy the plus subscription for my wife, and was told there was no way to share or gift the funds.

Recently I purchased a game for my son. The game was inexpensive so I didn’t care the problem was that PS require you to have the yearly membership to play the game. I didn’t want the membership but PS still charged me for it. By the time I noticed the charge on my bank statement it had already been two and half weeks and they won’t refund any money. After 2 weeks I contacted PS Network they were unwilling to help. I explained I didn’t want the membership but I’ll still pay for the game but nothing. My advice, if your going to buy games always buy hard copy never from PS Network. I couldn’t get a refund so after the year I will never buy the membership or buy another PS game online.

This all started on 12/24/2018 when my girls wanted to play their new PlayStation game. I attempted to log in to my PlayStation network account, and I could not. The message stated that my account was banned due to violations of the PlayStation network agreement. After calling and finally getting through to a person, on 12/07/2018 there was an unauthorized charge for Madden 2019 on my account, that was disputed by whomever made the purchase. My account was banned on 12/24 due to a disputed charge from whomever purchased the game. I called and informed PlayStation network that I was not the person that made the charge, nor was my credit card used. They were able to assist me and within 24 hours my account was unlocked.

I got my kids a PlayStation 4 for Christmas this year to find out the new PlayStation won't play PlayStation games. I contacted PlayStation support and they were absolutely no help. Told me that I would have to send in the PlayStation to be fixed. I was in shock. A brand new PlayStation broken from the start so my kids' big Christmas gift was a waste and I look like the worst father in the world to my kids right now.

So today I received an email stating that £25 had been spent on my account... Funny though the transaction took place at 8 am when I wasn't home. I live alone and there's no one in the house but me. I call Playstation. They tell me I may have been hacked. Turns out whoever hacked my account sent his little crappy game to the wrong place so they will not refund me the money. They will only give me Playstation credit. Which is great considering that I don't even play on the thing!!! Who are these guys? They won't even refund a person with real money. What utter crooks!!!

I purchased a PSN card for my son to buy skins and dances on Fortnite (in which I had already spent close to $500 before this last incident). My son tells me that his account has been deactivated. I have called several times and I have followed all procedures that they have asked me to complete. I even sent in proof of the purchased card, but all they can say to me is that the account has been deactivated due to violated terms and conditions, and no has yet to explain to me what term and conditions has been violated. I have asked for re-compensation for the trouble because I am the purchaser of all of his cards and I did not spend all that money for PlayStation to decide just to deactivate his account without notice or justification. I continue to call and continue to get the run around. I will not spend another penny on anything affiliated with PlayStation.

I have called the call centre about 12 times over the last 10 days to try to fix a problem with my PlayStation account. The problem was due to the call centre's bad advice and laziness in the first place. My son has a new PlayStation only owned it 3 weeks. We have been locked out of the network. The call centre are filled with a bunch of angry kids with god complexes that won't help. There is no complaint escalation procedure to get support.

I purchased a preorder game 13 days before the release date, but wanted to change it. It was for my son. I bought the wrong one and wanted my money back, I would eventually buy the correct version later. I have made many purchases from PS4 Store and never had a problem or wanted a refund. Also on the website it says you can get a refund for preorder games. Basically they said all sales are final, I have pulled my credit card and will never buy from them again. I rather buy from Amazon or GameStop going forward.

I wanted to buy a game for my nephew for Christmas. I found the game was the cheapest on the PlayStation store during a Black Friday sale. I tried to figure out if there was a way to buy the game and give it as a gift instead of it just applying to my account. I started a support chat to find out if there was a way. The support rep gave me very misleading information. After following his advice the game was purchased and applied to my account. I informed him that was not what I wanted as I had stated many times in our chat. I was hoping to purchase a voucher code or physical game so I could gift it. He informed me that was not possible.

Our grandson who is 10 yrs old downloaded games that clearly said they were free but was not the case. We got charged $173.00. We did a chat with customer service and they said they would refund us but later we called and now they're saying they are not going to refund it.

I have had exactly the same experience as others in this Forum. After much deliberation about buying either a PS4 or Xbox for my son's 10th birthday this year, he eventually opted for a PS4. As with - too many! - other parents' experience, my son was able to rack up several hundreds of pounds' worth of "In-Game" purchases in a game called Fortnite. When my credit card company alerted me to suspicious activity I did not recognise, they immediately refunded everything.

I was purchasing a DLC membership good for 1 month for 10.00. PlayStation took out a 4 month membership charging my card 64.00 rather than the 10.00 1 month membership. I spoke to customer service and they told me they could not help me. I asked why and they said because they refunded me before like 2 years ago for 9.00$ and could not help me. Really? I am very disappointed with PlayStation. I've been with them for many years and gave them a lot of my money to be treated like this is unacceptable. I do not think I will be purchasing another PlayStation 4 Network membership and probably will be switching systems.

My son got a gift card from a YouTuber and used it. A couple months down the line PlayStation froze his account for a breach of terms of service. The gift card was $10, he cannot use hundreds of dollar’s worth of games loaded on the account. To make it so bad, it took 3 weeks and me calling to find out what purchase was it that was being disputed. By the way, they have no dispute resolution process for these situations or a finite amount of time to resolve investigations, respond to questions or respond to submissions for requested information. It would be one thing if they were holding up whatever my son purchased with the $10 but the whole account with nearly $1,000 of gaming purchases is a lock for a transaction that wasn't material by accounting standards. We were told we could not pay the $10.

Sony are thieves and dont care that they are harming their customers. LONG STORY SHORT: Confirmed one purchase of 25 dollars, was charged 4 times. Contacted PS right away and they argued all sales are final even though it was a glitch. LONG STORY: I attempted to purchase Vbucks for Fortnite. Vbucks are money you use in game to purchase different things. Anyway I transferred 25 dollars to my account to make the purchase. However, when I clicked to make the actual purchase I received a message that credentials were incorrect, and that the purchase didnt go through.

My account was hacked, the moment I saw the emails I attempted to resolve the issue, sadly Sony's customer call center is CLOSED ON WEEKENDS!!! So I had to wait over 12 hours to speak to an extremely unhelpful chat agent. After 3-4 attempted through this horrid chat system, I was able to regain account access, but because the hacker created sub accts. And asked for a refund of a high dollar purchase I made, which btw Sony processed for the hacker immediately, the one game I was looking forward to playing all weekend I no longer can. To proceed to add insult to injury Sony's horrid chat agents then tell me, "We are sorry but it generally takes 2-3 business days to address this issue as it must be forwarded to an outside department." What the Flip?!

I've been a loyal Sony PlayStation buyer and owner since the Corporation started way back with ps1. One thing I noticed very early on was the high prices... which haven't abated since this gluttonously greedy company stopped facilitating outdated models yet still sold games... add ons... etc. They don't mind disenfranchising yet still making customers pay through the nose... I paid for movies that are no longer available on ps3 and frankly I'm going to be asking for my 3p dollars for one movie that I can no longer watch. Got a number to a service line... that doesn't work.

My PSN account got hacked and purchases made without my authorisation. When I told to bank to reverse the charges, PlayStation banned my account. So I called up PlayStation Support and, rather than help me, they accuse me of lying about the hack and won't reinstate my account until I pay them the money that the hack tried to charge to my account. It's like being shaken down by the mob! PlayStation will never get another cent out of me.

Wow, never met a company more focused on ripping off its customers. I called to get a refund for items my son purchased as an add-on to a game he does not even own and I was told that it had been too long past the purchase to return. This I understand. So when I inquired how long will they allow a return under their policy I was told they have to ask for permission on every one, they do not have a standard return policy and that the standard refund policy is they do not do returns of any kind. Not even for store credit. WOW - I never ran into a company that just kept little kids spending money when the items were defective.

I purchased 1 Month subscription and after it expired, it took money out of my wallet and they renewed another 1 month without my permission. This is robbery, I didn't want another month and when I called to ask for a refund they denied it. This company is a rip off, they do shady sneaky ** to steal people's money and they need to be taught a lesson and they need to get boycott. They're getting away with a bunch of **. ** thieves. No good service and their online network is garbage. Their employees don't know ** and need to be fired. Nothing but clowns work there. Stealing my money without my permission. Why is it set for automatic renewal? So they can steal people's money. I advise all of you to go to Xbox and ** this garbage Ps **. ** ungrateful snakes. Of all the money they made they still want to steal people's money.

I've been a huge fan of Sony's Playstation since PS1. However the PSN is just terrible, in my opinion, Playstation beat Xbox in hardware, but it falls so far behind Xbox with their online services, that it's downright embarrassing. I could go on and on but just to simply list one of their many problems. Something as so simple as getting a refund from the PSN subscription, (because I didn't know my subscription was on auto-pay) somehow I'm not able to get a refund? Even when the payment is still PENDING!? That would seem like the most basic thing they should be able to help you with right?! Un-freaking-believable, what a cheap and despicable tactic if you ask me.

Same credit card issues as others in this forum. Had to cancel the card and file dispute claims with my bank. PlayStation customer service could care less. I asked to speak with accounting and legal and they would not transfer me. How can this company get away with this? Complete fraud and theft!!! Never will I do business with them again.

I have been with Sony PlayStation since the first PlayStation console. My son wanted to use his birthday money, $60 on Fortnite. My wife inputted her card and it said "Oops, something went wrong" error code on the screen. My son hit the "X" button and the same message popped up. On the fourth attempt it went through. Immediately, I told my wife to check the email to see what the charges were. We noticed we were charged 4 times. Before any money was used towards the account, I contacted PlayStation customer service to let them know the situation and ask for a refund. PlayStation told me they could not refund my money.

Well you should know that I received a temporary account suspension for RESPONDING to someone who messaged me insults. Apparently instead of reviewing the entire conversation, they decided to look at the clip I sent to the user. I informed customer service of the details and all they could continue to say was that they cannot unsuspend the account. So I offered for them to go into my account and read the entire thread and did not care. The supervisor was making efforts to say he resolved my question and dismiss me until I said I would be saving the conversation.

I added my credit card under my son's account to purchase a game and every time he plays Fortnite game... Within the game apparently there are features you need to purchase in order to have access to... Which there seems to be a BUG that it never prompts you that you need to pay for the feature and since credit card is under the account it keeps using it without any notification or prompts or disruption to the Game.

I purchased a game on the store, it is broken to the point it is unplayable. I contacted support and they stated because I downloaded and played the game I can't get a refund... Even though it is unplayable because of glitches. I played it for 20 minutes. So $30 for a few minutes of a game. I gave them money for a product, that product is defective, I deserve a refund or credit (at the very least).

Great company with fair practices. I have seen many complain about charges, and Sony not refunding, asking to dispute with the bank. This is for legal reasons, as I also work customer service, and have done so for many years, I can testify that this is a normal practice. If something doesn't work from a 3rd party company, it's of no fault of Sony, as they DO NOT OWN the IP of that software, therefore they are not the responsible party. Consult with the game publisher. Sony PlayStation has been a great company to play with, and anything that they are legally responsible for, they have always had my back. I have never had issues that can't be fixed when using common sense.

I purchased a digital copy of Fishing Sim World from PlayStation Network. Although it worked at first, 1 day in I got an error in the game and it stopped allowing me to cast on either in-game casting mode rendering the game completely unplayable. PlayStation refused to do anything about it, leaving it to the discretion of the developer or a future patch instead of standing behind basic operation of a digital product. I worked with both a rep and supervisor in this experience to similar results. Buyer beware; I will never purchase a digital product from them again as a result of this experience (and have purchased many prior to no issue). I spent $40 on 1 day of a now completely unusable game. I am extremely frustrated and dissatisfied, and treating this type of situation as a "it was in our EULA; all sales final" situation is completely unacceptable.

Made a purchase of Doom for PS4 3 days ago. 9% trophy progress. Little did I know of a game breaking bug deleting progression with Kadingir Sanctum, this bug after research has been around for some years and never fixed by Bethesda. I had no clue about it until it happened to me! Today I called PlayStation to have the game refunded because of this severe game breaking bug. They refused to refund for this simply because I had a refund that was 3 years ago and the product (Doom) was used. I’m sorry but it’s digital. So they will hold this against you and it shouldn’t be that way at all. If something like this happens on this scale, you have only had the game and played for 2 days only.

Beware!!! My son received a notification that his year subscription was up in 7 days (the ONLY notification) and led him to believe he WAS NOT signed up for auto renewal, so he did not realize there was anything else he needed to do to let the subscription expire. NOPE! They charged my card for another year so I called and explained the situation and they said there is a box you check for any year subscription allowing them to charge the card unless you cancel. I explained again that he thought it WAS canceled and that we don’t want another year. They said NO REFUND. AND, they proceeded to tell me if he ever reinstated his account even with a gift card it will automatically default to my card info and we would have to call and cancel AGAIN!!

I was in a chat session with Ivan who was of no help. My son was banned because of being falsely accused of using inappropriate language, his own friend thought it would be funny to report him for words that he did not say so PlayStation banned him for 1 month. PlayStation does not care and will ban people for "hearsay". I was told there was nothing they could do about it, I say that’s B.S. They just want people to spend more money on their network cards. If PS wanted to they could restore an account with the push of a button. Their network is a money making scheme and I would not recommend their garbage. Microsoft is a far better product and at least their customer support is not RUDE!!!

PlayStation customer service is terrible! They have no compassion. I called in cause my son decided to make charges on our account. We have a password locked account. He creates his own account making himself “18” which he is NOT. Somehow accesses the payment area, charges $130 dollars. Call PlayStation to dispute these charges, they claim they only give 1 courtesy refund for the lifespan of your account. Really!!! PlayStation tells me to dispute with my bank. So, I do as I am told and call the bank. They reverse the charges, issue new credit card and everything seemed good.

I have been with PlayStation since they first came out. I have phoned and asked them to take accountability for World of Tanks and they refuse. THEY DON'T EVEN HAVE A CONTACT NUMBER FOR THEMSELVES TO CONTACT WARGAMING. There have been hundreds of mismatches to which I have recorded. Their game supposedly has matchmaker to even the score. As well as random number generator for shots fired. I feel that PlayStation should be accountable for the games they support on PS Network. I am disgusted enough that I don’t even want to use PlayStation products anymore. Close to 30 years of being a loyal Playstation customer. Now I am disgusted and want either out of gaming entirely or move to Xbox.

Don't see why there's so much hate on these guys. I called today about getting access to my account after being locked out for 2 weeks and I had nothing but friendly service and they helped me get my account back. If you talk to them respectfully maybe you'll get that back instead of barking at them.

I had over 1000.00 fraudulent charges to my bank account and to my Amazon charge card. They insinuated I was a liar and called my 11 yr old grandson a liar and then told him they were going to take his account away and he would not be able to use his Playstation again. He was very upset. They are the rudest people I have ever ran into. Their reason these charges were accurate is because they were charged to the serial number on his game. However they had asked for the serial number. If they were being charged from his game they would have know the serial # without me having to tell them.

You are forced to pay $65 a year to play games you already paid $50-80 for. And then there is the DLC subscriptions to access new content that ultimately make games cost $100-200 to play over the course of 12 months. They also will auto-renew the yearly fee and refuse to refund, even if you have not used your account in 12 months. So I just paid $65 for a service I have not, and will never use. Selling the PlayStation and never purchasing a Sony product again.

When you buy games made by Sony they always cancel online support even though many people still play the games. They're a cheap company and all they care about is money not the gamer. XBOX not much better but their updates are way faster than Sony's slow speed. And XBOX has a better operating system by far. Sony is in the dark ages. I bought a Sony Pro System and see no speed increase at all even over the PS3... The PS3 is just as fast.

I like Playstation Vue when it works. It will randomly kick you out... Then won't allow you to log back in... for no good reason. Then... "your wait is over 60 minutes" or "there are 140 people in front of you in the chat line."

So my 12 year old son has an online PlayStation account so that he can play online with his friends. The subscription is set up to come out of my bank every 3 months. So apparently my son's account got hacked. His password was changed and someone started buying stuff on his account on Fortnite. After several hundreds of dollars were spent in about 5 minutes, I contacted Epic Games, whom told me to contact PlayStation. I called PlayStation, but can never get anyone on the phone. I have emailed them as well and guess what NO response. Thankfully my bank refunded the money to me. BUT my son is still without his account and who knows who has it and our info because NO one will respond. Horrible customer service!!!

For more than 3 months I have been calling PlayStation for Help and they couldn't sort it out. They ask me to open Ports, check IP, delete, create, take my PS4 to some friends house, check cable... During almost 3 months. Then, I have paid 150 Euros, got the PS4 replaced for another but the problem persisted. I had paid PLUS but I cannot use the service, and ask for the money but they only ask me to try to connect again! Or someone will be in contact with me. Nobody call me and give solutions or money. Then I have create another account with a different email and it works the connection with PSN, but they cannot transfer PLUS into my new account!!! I feel like a victim.

Wish I could give 0 stars! Poorest customer service I have ever received!!! CROOKS!!! Online account was setup by 13 year olds without my knowledge. Grandfather approved 3 charges on credit card... received statement and there were 86 transactions on account ranging from $6.99- $133.49. Called and requested a refund asap. Was told company can only go back 30 days - 52 transactions totaling $1,235... as a goodwill gesture. Told to wait 3-5 business days for credit. Checked 5 days later only $397.72 was credited! Called PlayStation and they tell me that was all that was approved for the credit! Even though 5 days ago I was told they would give me the $1,235.42 credit!

Got a PS4 Pro more than a year ago and is making a really bad fan noise like a jet engine taking off in your room. I've contacted Sony support chat and they were very unhelpful, I spoke to the supervisor who gave me different information than the first person I spoke with. Overall, it was a waste of time to talk to support and Sony has to check their products before selling it to the public because a lot of people are having the same fan issues and some are out of warranty. Shame on Sony.

Sony took it upon themselves to charge my PayPal account for a service I didn't want based on a gift card I'd received earlier for said service that had expired. When I tried to contact them to get the service cancelled and refunded on the same day they told me too bad essentially so I was forced to charge back via PayPal to get my money back (thanks PayPal!) But this resulted in my account being banned. Luckily my account didn't have anything of worth on it, awful company policies.

My PlayStation 4 became corrupt and the console needed to be wiped and reset. We decided to call and figure out what would happen if we did the system reset and if there was a way around it. The first person told me that with PlayStation Plus no information would be lost, as at that time VC for NBA 2k18 had been purchased and my husband just completed a game the day before. We wiped the system and the re-downloaded the games. All the information was gone on the accounts most used. Come to find out plus would need to be on all other accounts used on the PlayStation in order for the information not to be lost. I was not given that information prior, even though they could see that Plus was only on one account. Calling them back to see what could be done about it I was told nothing could be done and to write a letter to corporate to complain. What's that gonna do? I just hung up.

Back in February I had my PlayStation Network account compromised with a few unauthorized purchases made. I was very please to find out that Sony was on top of their game and recognized the fraudulent charges, froze my account, and immediately refunded my money. I immediately had my debit card, associated with my account, turned off. Once I was able to get a new card, issued by my bank, I had my PS Network account reinstated and I applied my new debit card to my account. Since then I have not attempted to make any new purchases from my PS network account. Recently I tried to make a purchase on the PlayStation Network, with the new debit card. I started getting errors stating my card information was not correct. I've read all the forums, I understand that the slightest little mistake and even capitalization matters when something like this happens.

2 Days before Christmas I signed up for a 7 day free trial of PlayStation now so that my son could check out a new game. What I didn't realize was at the end of the 7 day trial, they would automatically start charging my account $19.99 per month. I used an e-mail that I rarely use when I signed up, so it took 5 months before I caught the erroneous charges. I called PlayStation customer service to get these charged credited as I clearly had not used this service at all. They told me that they would only give me one month back. The rest were non-refundable.

I cannot understand how a product this popular can have this kind of "customer service." The phone support people are basically impossible to understand, but it seems like all they do is tell you "go to website please sir" so not even sure why they have a phone center. I spent three hours today trying to just put a new credit card on my son's account. Finally thought I'd succeeded, then just now got an email saying the subscription is now canceled. I can't believe how hard they make it to PAY; can't imagine how bad the customer service is if you actually need something from them. Beyond belief.

Trying to log into my account after many months and being locked out, I call customer service. I was told that my PS ID has been banned because my account was hacked and a charge was reversed for a game that I didn't purchase. The email was change 2 days before the purchase was made and so was the billing information, which was during the time of your security breach where a lot PlayStation consumers' information was compromised. PlayStation needs to make this right. Your network gets hacked a while back, so I lose my ID and 15+ years of gaming. What's even crazier is being told to pay for a game that's 2 years old, and that I have never played. There's no history of the game ever being purchased on my console. I never give out my login information and I never sign in on other consoles. Yet the punishment is ID banishment!!!

PlayStation took 115.24 out of my account they weren’t authorized to take. I had to dispute it with my bank to get my money back. Because I got my money back they banned my sons account that I have spent hundreds of dollars on. Spoke to them and they are absolutely no help whatsoever. My boys will be going back to Microsoft Xbox. PlayStation is a joke and I do not recommend them to anybody. Customer service barely speaks English too so you can’t understand them.

I have gone through 3 PS4 in the last 3 years. It's beyond a joke how crap the quality is. Also I was a PS plus member and had it set to back up my saves. When my last console died it didn't back my data up. Sony didn't care. All I use it for now is Netflix and Youtube. That's about all it's good for. Would I recommend Sony? No way. They need to look after their consumers. I ended up going back to pc gaming. I built a mini console size pc for a under 600 AUD and I use controller companion so it's like a console but don't have to deal with the crappy to no service from Sony. Sure I miss out on Sony exclusives but I can live with that. People would be better off buying a pc that can play most games and can use it like a console. Don't have to pay to play online and get games cheap. I will never go back to Sony even if you paid me.

All parents should know that if your child spends money (accidentally) on a SONY PS4 game without your knowledge, SONY has no recourse to reimburse you. This happened once before to me a few years ago in the iOS ecosystem and Apple was great to work with. My son got a PS4 PRO for Christmas and for some reason (possibly my own fault for sure), no password was required for him to make purchases and he racked up hundreds of dollars on a single game. I found out about 6 weeks in, chatted with SONY online and they agreed to reimburse me for anything that was less than 30 days old.

Switched from Wii to PS4. I HATE the controls don’t have batteries. With 4 kids, the cord never charges. Now have two controls won’t charge! PLEASE fix this without making customers buy new controls!!!

I’ve used the PlayStation store for many years and have all the consoles. But it's been a while since I used my PSP. I dug it out and I have spent lots of money on games on the store for all my consoles. But when I logged in to the store it refused my details yet I never changed them. So I went to the 2 stage change details facility and changed my password but then it said it's sent a pin code to my mobile phone. It went to an old number as I changed it and forgot to update this. So I can’t access my games that I own outright.

I wrote them about a PlayStation that I had bought second hand. When I went to login it said I was system banned. So I contacted them which waiting for them to respond was seemed like days. At first they brushed me off. Only saying contact the seller. When I explained to them that I bought it off a local eBay and could not get my money back they wrote me back not responding to me by name but by "Dear Contact" and then said there was nothing they could do. Saying I could not challenge the decision. As I explained to them. There is no mods or hacks on my system but they would not hear it and I cannot use the stuff that I bought on the PSN store. None of this mattered.

I was purchasing something for my son. I got an error message and logged back in to make the purchase and got an error message again. Finally the 3rd time worked. I return to my email where they charged me 3x!!! I called to get it refunded and said it was against policy and refused to help me. They basically STOLE my money based on a system error on their side.

I have always been a loyal customer to PlayStation Network since PlayStation 1, PlayStation 2, multiple PlayStation 3's for multiple gaming in the house, now I'm on my second PS4, and my son as PS Vita, and I've always played paid to play online since they started charging. Still remained a loyal customer to PlayStation and there was a mistake 4 months back with a purchase that I didn't recognize and I disputed it with my bank and they ended up banning my account with no prior notice and when I finally realized what was going on I called to find out what was going on and he's like, "Oh. Well you said a $50 transaction was fraud. We have the right to ban your account. We're not going to reinstate your account and tell you pay us the $50 that you will was."

I changed my Email the other day and forgot I had 2 step verification (PlayStation Network) set up (my account would auto sign in). I also changed my phone number a while back & forgot that too. I went to log into my account and could not because I no longer have the phone number for the 2 step verification text message! I called customer support & was told 48 hrs. I then called back in 48 hrs & was told the next day it would be working. It's now 96 hours or 4 days later customer support is saying they are still working on having security disable 2 step verification for me.

Contacting Sony PlayStation for help with an issue is an incredibly aggravating experience. They have done away with their Contact Us form, and now you only have the option of live chat to deal with any issues that come up. I am currently waiting for help, and the screen displays, "Our average wait time is up to 10 minutes. Please stand by." I have been waiting for over an hour now for a representative to start the live chat. If it's going to take over an hour, it should specify that.

I haven't had access to my PS4 for a while since it is packed up somewhere. However, I was subscribed to PS4 Network and have been charged for a year without it me realizing it until recently. When I logged into Sony's website to cancel this subscription, it was nowhere to be found! Even a Google search showed instructions that didn't match up with the UI.

I've had a horrible experience bringing to a conclusion either the Sony product is really bad or the vendors you'll work with Croma and Metal Tech and here have Given me false Sony and are spoiling the brand name. I purchased my PS4 and within two or three days it was crashing in spite of updated software. I called Sony. They did the diagnosis and asked me to go visit the nearest center. They weren't available so we went to Croma the place where we purchased it from. They said we would have to get a replacement from the service center so we walked into Metal Tech.

I've seen two old PlayStation 3 consoles come and go. Thanks to the unscrupulous goings on of a corporation which has punters buying systems and games that become redundant and impossible to maintain because Sony doesn't allow old games on new systems (corporate theft) so now my last two, second hand consoles just died. I'm stuck with not being able to download games, movies, apps and add ons etc. because I can no longer access the old units to deactivate and this greedy corporation only allows paying customers TWO systems and then a customer must run through hoops...in my case tonight, for hours trying to find ways to deactivate systems I no longer own.

PS4 customer service ‘blackmail’ policy - I purchased Armored Warfare 3 days ago. 1st problem-PS charged me twice for the premium package. Second problem- the queue time to get into play averages between 2 minutes and literally over an hour, making the game very frustrating to play. I’ve been a customer without problems for over 10 years and actually enjoyed playing the game when it worked, but that is so infrequent I asked for a refund. They said no refunds if you already played the game. I didn’t know it didn’t work until I played the game. So I said if the game doesn’t work I’m going to contest it on my cc. They said that they would Ban me for life and cancel my account. And they even told me that as a one time courtesy, that they would refund the double charge. But if I contest the refund would not happen because I would not have an account to refund back to once they banned me. So I’m heading to Best Buy today to buy an X-Box.

Last year I ordered the PlayStation Plus Account for my 7 year old son so he could play online. It cost around $60. We didn't end up using it. I saw a charge for the $60 again a year later and called that SAME day within hours of the charge and they said it auto-renewed and no refunds. I never got a notice from them that it would auto-renew, they just charged me. I didn't want it and explained that and they refused to give me the money back.

The PlayStation Online Network has been down for almost a week now, turns out that PlayStation charged $24 from my debit account yesterday. The entire network was down so purchasing anything would be... impossible. Called the bank and the PlayStation Customer Service only for them to threaten to close the PlayStation we have used for years and buttons of money into because the bank was investigating the fraudulent purchase.

I have never been so disappointed in a large reputable company such as Sony before. I paid for a year online subscription for $59 and was charged 5 additional charges totally $70.00. I was told that there was no refunds and I asked to speak to supervisor who told me the exact same thing. This was a Christmas gift to my grandson and I will not ever purchase anything if I can help it from Sony again.

In the process of moving homes 2 years ago I did not use my Playstation or my account for days. I plug in my PS4 to find a new game pop up and find out that I was charged to my PayPal account. I reach out to PSN stating that my account was hacked and that a fraudulent purchase was made. They said they could not refund because the game was played. I reached out to PayPal who refunded me and the funds were refunded. This caused my account to be banned. Sony is now asking for $60 to unban the account which will not be refunded. They are thieves now more than a thousand dollars in movies, games, and content gone because of their poor customer service.

I've been a very loyal PlayStation customer, since the launch of PlayStation 1 back to late 90s. At that time I was 10 so I've been playing on the Sony console for 20 years probably spending hundreds of dollars on games. Ever since the launch of the PlayStation Store I have not really made a purchase. I recently got 120 dollars in gift cards for the store, I have made a purchase on Final Fantasy 12 The Zodiac age because it quit on my PS2 a quarter of the way through the game, I also purchased Need for Speed bundle which isn't a big deal but it is because it's 20 bucks lost. Need for Speed wasn't what I expected as it was for PS2. I have done searches and I have talked to friends and I know from them that the return process is pretty much always guaranteed.

Sony PlayStation Network overcharge - Was trying to enter a card bought at Walmart and they charged my PayPal account instead. When they fixed it they closed account cause they said I disputed charge through PayPal. They were out nothing and yet they said they was keeping the money paid for card unless I give them the money they charged my PayPal account and if I didn’t they was keeping the other 60. WE NEED TO DO CLASS ACTION LAWSUIT AGAINST THIS COMPANY. NO WAY WE LOSE IN FRONT OF A JURY. Their supervisor even admitted she would not do business with a company that treated her this way.

They have a worldwide gift card redeeming problem. For 5 days I've been trying to redeem my gift card for PlayStation Plus and it will not work. I called, chat and Twitter with 3 different people. No results. The call I wait about an hour, the chat option is suppose to be quicker, well, it's not. I try to call and chat today. They seem to have take off for the New Years. But the phone is telling both of them should be open. This is the worse service I have ever seen.

SO disappointed with Sony PlayStation. Horrible products and customer service. Bought a PlayStation VR Gran Turismo bundle from GameStop last Sunday before Christmas as a Xmas gift for my husband and the camera would not read our faces. We tried everything we literally could think of. Called customer service and reset the whole PlayStation and VR still not working called again and they said they would ship out a new camera to us on December 21st. It's the 26th today and I called and they said they cannot ship out a new camera. Not only did they lie to me but they made me wait for days for nothing.

Charged for PSN monthly multiple times. I removed the default auto renewal for their one month subscription. They are saying I never did and won’t issue my refund. I was charged on 12/4 at 7:04 PM and I contacted them at 8:04 PM. They said nothing they could do since all sales are final. However, I never made a purchase. Their system did not make the required changes that were selected. Now I am being punished.

You guys could not approve a $10 refund, very dissatisfied with this. All I wanted was to get my refund right after you charged my card. I've been paying monthly $10 when I know I can pay $49 yearly, and I still can't get a $10 refund.

Purchased a 50 dollar PlayStation Gift Card for my son on his birthday. We scratched the back to access the code. Only the last four digits of the code was readable. Called customer service and they said it would take up to two business day for them to resolve the issue. In the meantime my son is left with no birthday present on his birthday. Look I understand that things "happen" and for the most part these are "first-world" problems. However, if you are going to sell products or offer services in the "first-world" you must appreciate and understand that your consumers expect "first-world" solutions and customer service. You cannot receive money for something, promise something, and not deliver.

With the plethora of hacked companies exposing credit card information - Sony has provided a lucrative source of charging (fraudulently) into their "wallets" and then the fraudsters selling the gaming credits for cash to game players of PlayStation. I have NO PlayStation, am a 68 year old man who has no account with Sony, yet they have let someone fraudulently set up an account in my name with minimal verification, charge credits on several of my cards (obtained from hacks, waiters, or foreign companies selling card numbers) and then want ME to pay them (SONY). A search of the web shows this company makes it VERY HARD to reach via phone or other method and resists ALL attempts to rectify situations where either people like me have attempts at identity stolen or others who actually have a PlayStation account with phony charges.

I purchased Resident Evil Biohazard 7 for $114 on Sept 30 and the sale came on 10 days later for 50% off. I called PlayStation and they would not assist saying all online sales are final and they don't offer any price protection or adjustments. I spoke to 2 cust serv reps, 2 supervisors and 1 manager and they sound exactly the same (like robots) saying the same thing to a tee. "In this case because you purchased the game and played it you cannot get a refund".

Had an email Saturday morning thanking me for a purchase at 6:56 am. I was not awake with the kids until 7:45. Fearing a hack I filled out a refund request (stating it was not me) and cancelled the PayPal payment. Then set up two-step verification and changed my passwords. Sunday morning I am banned. Phoned today and will only get the account back if I pay the 24.99. They said I would get that refunded but only in credit. I have been held to ransom for my account. They are not helpful and accused me of downloading it the whole way through the call. I know about the refunds so if I did buy it I know what to do. They did not want to help. Now I have to pay as I cannot let all the games I have bought go to waste (ps3, 4 and a vita, over 100 games easily). I wanted to complain and was told the wait for a supervisor callback was 72 hours...

I awoke one morning to find I was banned for no reason, and when a fellow gamer swore Sony never banned without reason, I checked my email for any solution, and tried to reach out to try and resolve this problem, but nothing. The Images I included shows I spent money on their service and would willingly follow rules to continue enjoying playing. I'm chronically ill, and I'm dying. A Stroke and a few seizures in a short amount of time is a sign for us with the illness I have, gaming lets me distract myself from reality, and it helps a lot. If they take this away at least give me a reason!

My husband had downloaded Friday the 13th for me as a surprise at the beginning of the month and I was unable to play it until almost 3 weeks later, not quite that long. Adult gaming time is very rare in this household. I finally sit down today, relax, go to start the game... I need a PS+ membership. $10/mo. We don't have a membership and aren't exactly so well off or that big of gamers to have a subscription service.

I bought PlayStation 4 at it's inception. I bought an Xbox as well, but returned to a PlayStation 4. I have been playing Rainbow Six Siege online. I pay for 200 mbps internet. The entire online game is fake. Intelligent AI in my view just means they cheat you. Online play is ridiculous. I have the 200 mbps internet. I start shooting first, stay on target and still end up killed. I believe the game is hacked. Hacking is a crime. The online play in all games need to be seriously scrutinized for these hacks, no matter what the reason for them is. They are wrong and illegal. Enclosed are pictures of my paid or internet speed and a picture of the ps4's home screen.

Bought a game from PSN store. It kept freezing. I searched online and found hundreds of forums on the same game customers having same problem. Sony told me I agreed to their TOS and no refund. I replied kindly with "I agree but not for a faulty broken game I'll contact credit card company." Their reply? "Ok we will ban you. Have a nice day..." Beyond pissed. Awful advice!

MY ACCOUNT BANNED DUE TO PRE-ORDER REFUND - With E3 around the corner, I placed 6 pre-orders on the PlayStation Network. 4 of these were SONY exclusives. The other 2 games, however, were multi-platform. When Microsoft unveiled the XBOX ONE X, I decided I definitely wanted to play these one XBOX ONE X, instead of PS4 Pro. I have been a loyal SONY customer since 2009, spending thousands per year on their products. I have earned 193 Platinums with over 11,000 trophies. My account is worth well over $25,000 with digital PS3 games/PS4 games/and movies/shows. I called SONY to request 2 refunds for games that don't even come out till spring 2018. They were extremely rude too. I was actually told by one representative to "** off, all sales are final. We no longer offer refunds on pre-orders." I called PayPal and discussed that with them.

Within a day of creating my account, my information was stolen and my PayPal account had money taken from it. Sony does not have a customer support number listed on their website, and their online chat is permanently broken. It took Sony several days to fix this issue, and they threatened to ban my account if I did anything to protect my own money from their screw up. Weeks later, Sony banned my account anyway, due to "suspicious activity". That "suspicious activity" was putting on two-step authentication. Yes, Sony believes that trying to protect your own money qualifies as suspicious activity.

I thought I would put that question everyone is asking to rest. When will PSN fix the sign in problems? Answer is never. There is a website called download detector.com that monitors every company you can think of and every issue it has ever had is logged on that site. Upon follow the link and messing around with the choices it has an error log section. You can scroll down to PlayStation Network and click on (past issue check) when you get to that next page it will have a list of the same thing for every day and the same reported problem (sign in) since the day the system came out.

I purchased Final Fantasy 14 A Realm Reborn and then later the update HeavensWard it is an online MMO. Square Enix decides to make the PS3 version obsolete not the game just a PS3 version. So my son helped me purchase a PS4 so I could continue to play my online game that I put many hours in and it is a monthly pay account to play. I called Sony PlayStation customer support and explain to them that I purchased the best versions of the game and updates and they weren't cheap. And that I would like them to either reimburse me so I could re-purchase the same games on the new PS4 so I can continue to play my game and they refuse.

Just all around terrible experience. I purchased something on the online store with a misleading description. I thought it was a full version of a game. Turns out you needed a full copy of the game to play it first. The refund process takes up to 2 months. In the meantime the representatives are rude and condescending. They spent the whole time trying to tell you how it's your fault. God awful company. I have no idea why I ever gave them money in the first place.

The customer service you provide is terrible. My copy of Resident Evil 7 was taken from under my ownership. They said I requested a refund but I never did. And when requested for the information on when it was done and by whom I was offered, nothing. The agent even kept trying to change the subject.

Sony's policy of holding all your previous online purchases hostage and blocking/banning you from the PLAYSTATION network when You dispute any charges whatsoever. My kids have been long time members of the PSN and we have never had any problems. I always knew what the kids were up to since SONY always sent me a e-mail for every little transaction they did even all the free add ons/updates, etc. Some days I would get 20 email's from them. About a month ago SONY started charging things to my PAYPAL credit account and then they switched over to just withdrawing funds from my bank balance. By the time I caught it there were 23 transactions that were not authorized and I also have yet to even get my regular e-mail from them confirming the transaction.

I had my PlayStation for 4 years, never once did I sign up for Autopay on PlayStation Live. Well the day I traded in my PlayStation for a Xbox, they charged my account. I called. They said they'd credit my account in 3-5 days. Well the 5 days pass so I call, they stated that they credited my wallet when I told them I no longer had the PlayStation. So they then said it will show up in 3-5 days on my card. Well here we are again, they now said 1-2 billing cycles. I then asked to speak with a manager because I was lied to not once but 3 times. Then I get a "manager" and once I ask for a ticket number he hung up. Now I'm waiting on chat. It's **. Their customer service SUCKS.

I bought my son a PlayStation 4 Pro for Christmas 2016. The PS4 start off freezing up. After calling customer service several times, they were instructing my son to perform different task to making it work with no response. March of 2017 four months of buying the PS4 it played out (would not come on). April 3rd, 2017 Sony sent me a box to mail the PS4 back. On April 18th the PlayStation arrived the same day. Sony sent it back to me with no note, no email explaining to me why they didn't fix or replace, PS4 back still broke.

I've never been the kind of person that buys games on the digital format, somehow I have always preferred to have the physical disc, however yesterday after trying the Uncharted and Uncharted 2 games I decided that I liked them enough to get a copy of them as well as a copy of Uncharted 3. So, I connected to Playstation Store from my PS3, looked for the games and found what seemed to be the three of them, there was a pack containing the first two games and something called "UNCHARTED 3: Drake's Deception Game of The Year Digital Edition" that seemed to be the third game, description said: "The Game of The Year Digital Edition includes all of the original UNCHARTED 3: Drake's Deception components as well as Flashback Map Pack #1, Flashback Map Pack #2, Drakes Deception Map Pack, Fort Co-Op Adventure, Co-Op Shade Survival Mode, and over 40 additional Multiplayer Skins."

So I read a lot on this error code that bans your IP address for random reasons. Whatever the reason, mine got banned, so I had been in contact with both my internet provider and Sony. At first, they were simple chats stating that my IP had blocked their content due to some "illegal" activity and that I simply had to change my IP address. So I called my provider and they proceeded to tell me changing IP addresses is not possible because of the account I had and that they had no reason to as they did not block anything on their end. Confused, I went and recontacted Sony through their online chat to get to the bottom of this as I had paid for a year of services and bought several games online. They still told me the same thing.

I am very pissed, I bought a 50 dollar PSN card and put it on my account, I then bought GTA V which was on sale for 30, after I had a balance of 20 dollars so I played gta v for a little bit then realized I had 20 dollars to spend on for money in the game. Well when I went to the store it said I had 1 dollar, I have not spent any money on anything and so my 20 dollars just disappeared and checked my transactions and it didn't say anything. I really hope this doesn't go unnoticed and I would really appreciate to get my money back.

So PlayStation says that someone in my home or someone using my serial number purchased a free trial for their vue service and when I seen the fraudulent charges I contacted my bank right away, I had tried reaching PlayStation many times but they never answered after hour long wait times and the online chat didn't work either. So after I report the fraud I contacted PlayStation when my account was banned, they deleted everything I've ever bought and held it for ransom by saying I had to pay the fraud charges as per their terms and service agreement or they would never give my account back.

I have a son that is 13 and has been ban permanently and he doesn't know why. When I called to asked them questions I got several different stories from each person. Even when I stated I wanted details since he is a minor they told me it doesn't matter and I don't have right to that information. They told me I should have an email with details and nope no email. So why is it ok Playstation can just ban someone without proof or details? I want to know why and he is a minor so parents do have a right.

I really enjoy playing on my Sony Playstation 4. For many years now, I have been using Sony video game products from the PSP, to the Playstation consoles. I currently own four of the Playstation products, and most recently the Playstation 4. There are many features that I love about the Playstation 4 gaming console. One thing that I really love about it is the modern design it has to the console and controllers. The controllers have a sleek design and size that make for a very comfortable and enjoyable gaming experience.

My son called me in tears, 16 yrs old - Autism, saying he just learned his account was banned and he has no reason why. He has had account for 4+ yrs and had just loaded over $200 in gift cards. When I called Sony they could only say terms agreement violation and gave me no direct reason. They stated I would receive an email in 3 days and it's been 5 days. When I called back representative Mario was very rude and addresses me as "lady." As I was not rude to him, I'm a psychologist, I know how to control my temper in a hostile situation. I was very upset and asked for a supervisor and he told me he could not transfer me to anyone, he was it. This was not acceptable when I have spent over $1000 in the last 5 months. I was not angry but need to know what my son did so I can correct him so it won't happen again.

I got my kid a 90 day Sony card for xmas. I put this 90 day membership in and we could play on live. It kept saying we don't have a membership and it was the weekend and Sony was closed. This was his xmas present so I went to where you buy memberships and clicked on the ten dollar 30 day membership and it said I already have a 90 day membership. So I logged out and it let me play then but come to find out it charged me the ten dollars even after it said it didn't. So a month later I finally get them on the phone and explain to them and they flat out hung up on me. I just now called again and she said "yea you have a 90 day membership and you purchased another 30 day membership the next day which expired after 30 days and it's non refundable" and I got mad and she also hung up.

What can I say... Pretty much every complaint is exactly what my son's account has gone through. He was told to buy a card for membership after being banned due to a double charge in December in which my bank stopped payment for a double transaction so, he was banned. He then was told to buy a card and to pay to have his account reinstated. Unfortunately, the money from the card bought was gone by 7 am the next morning stolen by another console??? How could they allow this and was told no refund would be given. Legally something should be done. It's about time a lawsuit against this company should be made a class action suit. This would have at least some of this money lost reimbursed to all of these poor customers throwing thousand of dollars to this unethical company. If anyone knows of any legal lawsuits toward this company please inform us customers. We really need to do something about all of these scams...

Reading other posts, I am seeing a pattern of disregard for customers and some questionable if not illegal actions.

Bought our son a Playstation 4 for Christmas. Created Playstation Network account and put credit card info on file with service. Bought child a month of Playstation Now service for ten dollars to try. Immediately went into account settings and turned off auto renewal for the service. Tried Playstation Now for month and it was terrible as though infrastructure cannot support the network traffic. Game console had to be rebooted for each attempt to connect with service and often games would not load. Was not worth the fee by any stretch of the imagination. Used it for the month and that was that... or so we thought. Very next month Sony Network charges our credit card for a $20 payment despite having turned off autopay default in their service (and double-checked it several times throughout month).

Just bought a 3-month membership less than 1 week ago (Good thing I didn't buy a year!)... My account got banned for its username. Sony refuses to refund me my money. So I asked if they can just change my username to meet the rules... Nope they can't do that either... Asked if they can transfer my membership to a new account... Once again nope. They suggested I make a new account and pay for another membership and disregard the one I just bought. What a horrible company that pinches every single penny from their loyal customers. Might finally be enough to push to the other side, hello Microsoft.

My account for PlayStation network was hacked. I was able to change my password and turn on 2 step verification but whoever did it deactivated my console and activated theirs. Which blocks me from content that I purchased from them. They will not help me deactivate the other console. I have to wait 6 months so till then they have access to my content. This is not fair and they should help me out. They just don't care. So if you're wondering what game console to buy I would not recommend Sony. Their security is not very good and customer service is even worse. Do not put your credit card or Paypal info on there because they will not refund you for unauthorized charges and if you stop payment they will lock you out of your account. No access to anything you have paid them for. Make sure anything you buy is from a store if you are going to use a PlayStation.

Got my account suspended for absolutely no reason! I have been a loyal member to this company for 3 years now and never had a problem up until now. I got on to play Destiny one day and found out that I couldn't login to the PlayStation Network because my account had been suspended. I call customer service and they told me I have been sending hate speech/ images to people and that was why I was suspended. But, I have never done that in my whole life. If I was mad at a player, I would simply block them. I don't have them to write hate mail to anyone and I'm simply not childish. I'm 22 years old.

After reviewing all the negative reviews for Sony Playstation on this site and the web; I'm just surprised that Sony hasn't faced a class action lawsuit in order to remedy their unethical, unprofessional, and maybe illegal practices. Unfortunately, in American society more often than not; the only way that abusive business practices get resolved is thru the Courts.

About a PlayStation 4. It was still under warranty, and I only had it for 3 months. I sent it back to Sony. They mail it back to me and said it was bug infected but they didn't show me any evidence that it was they do not stick by their products. They don't stand behind their games. They want you to pay all of that money and still want stick by their products and I think they should have fix mine or giving me another one. I can't tell anyone how to shop but before you go spend a lot of money on the PlayStation 4 you better make sure that they honor their agreement.

I am an online player like a lot of people. I am competitive sometimes so I can get mad when I'm not playing at my best. But today I was in a good mood playing an online game and I sent a joke message to one of my opponents. Then Sony Playstation decided that I need a whole month ban. I have been suspended a week before which was understandable but this, this is unacceptable. This punishment came out of nowhere for no reason! I am very much mad at them for treating their customers like this. This is the worst customer service I have ever come across! And just yesterday I renewed my one month subscription to play online!

My account got suspended with no reason or whatsoever and I called the customer services. They told me to wait. So I wait for a week and at last I got it opened. Only thing they told me was "network error". However, I had opened another account in order to not to miss the discount. I bought several games. That one got suspended too and I call the customer service. Again they tell me to wait. It has been more than 10 days and my account is still suspended with no reason whatsoever. I have been with Sony since PS1 and this is beyond acceptable.

Current users of Sony PlayStation or prospective buyers, please be aware that Sony will ban you from your account, and therefore all games which your children use on-line, if you exercise your credit card's capability to file a purchase dispute over an in-game purchase. According to Sony, your agreement with them clearly states that you will NEVER file a credit card dispute or they will ban you from using your account and therefore all on-line gaming capabilities. As parents may or may not know, without on-line capabilities, your system is pretty much useless and all of the money that you spent on their products can not be used during the ban. The ban could be either temporary or permanent.

My son's PS4 account was hacked for $178. I contacted PayPal and they gave me my money back. Now his account has been suspended permanently. The rep I spoke to told me I had to pay the money to have his account reopened. Why should I pay them for something we don't have, but if we don't pay it he loses all the games we have bought. Isn't this illegal?

Sony PS4 game system has recently started charging customers to play online and use online features. In doing so they will take your money but their network is constantly not working or when it does it is so laggy words cannot describe it, or while attempting to use it constantly drops you from network and you have to wait hours to try to connect. Also Sony has allowed the sales of videos games which when you buy they fail to say that their network is horrible and games can take days to weeks to download. This is a ripoff and false advertising to consumers. We pay for products, we expect them to function properly. How do they justify ripping people off. You suck Sony. I should have kept Xbox.

Long story short - hacker got into my account, bought $392 worth of downloads. I got my account back, asked Sony to refund the $392 and guess what, they refused as it is against their terms and conditions. Went to PayPal and asked them to refund (which they did thank goodness). Sony, as a result, banned my account! I have been part of the "Playstation Family (ha)" ever since PS1 but not anymore. I am well and truly done with such a disgusting and disgraceful company.

Whilst checking a payment for something on PayPal I noticed numerous £15,99 payments which had left my account during the months of Oct. Nov (20 payments) and Dec to PlayStation. I contacted PayPal regarding these payments and made the account to PlayStation inactive for fear of losing even more money. My son had not even been at home when several of these payments had left the account or been using a PlayStation elsewhere and had no idea about the points PlayStation claimed I have I authorised. On Dec 22nd my son, who had not used his PlayStation for a few days was told by a friend that his account was suspended or banned... They didn't even have the decency to inform me. I contacted PlayStation who told me that I have a suspension because I owed then £15.99. I tried to explain all of the above but basically said that it was my word against theirs and that the payments were authorised...

As with many around Christmas, I recently saved enough for a Ps4 slim. I have heard good things and figured It was ready for an upgrade from my Ps3. Having $60 left, I found out that Overwatch was on sale. I purchased it. Upon booting it up, I could not play it. It sad that I needed Playstation plus to play this game. I got a 2-day trial, which ends today. Upset with this, I went to customer support and talked to a man named Daniel. He told me what I already knew, I needed ps plus. If I want to play this game for a year, I need to pay 80 dollars. Nowhere during the process of purchasing did it say I needed ps plus to play this game. The major factor in my choice of console was that I did not need ps plus to play online, unlike Xbox. I paid 60 dollars for a game I need to pay more to actually play.

My son was banned from PSN for fraud and he is 9 years old! An online gamer kept offering him money for his online account and PSN is saying my son sent message asking for 20$ in exchange for his account. We have over $1,000 in purchases thru PSN, why the hell would we lose it all for 20$! Yet PSN manager, SAM, couldn't provide me with any proof. My son is devastated as he is autistic and has spent two years building his "happy world" on Minecraft where no one makes fun of him like they do in the real world... all for PSN to lock up everything and take his one thing that made him feel normal when he played. They were rude and couldn't hardly understand then. All this the week of Christmas... and yep, all the gifts I had bought him were for his ps4.

I won't go into a great amount of detail as much is already covered in other postings. Essentially, PSN would not allow me to download paid for software because their system didn't show the purchase. I had the proof but they didn't want to see it. WORST COMPANY EVER! Separately, I have also been plagued by their network issues just when trying to use NetFlix or YouTube. They have nothing to do with Sony but you can't use them on your paid-for PS3 unless you're logged in to Sony's network. Finally dumped them and went with a different device and couldn't be happier. Sony SUCKS!

I recently wanted to purchase a Madden pack from PlayStation Network store. It was down for maintenance so the only option you have is to hit the X button on your controller to go back to the previous screen. Well unknown to me is PlayStation Network charges you for what you were looking to buy when it's down for maintenance and your only option is to hit X on your controller which you believe is acknowledging it's down for routine maintenance. Well that's not the case every time you check back to see if the PlayStation Network is back online you are charged every time you hit the X Button which is your only option to go back to previous screen. Having no clue I'm being charged every time for me a total of over $60. Promised a refund in 3-5 business days. Now they say it's been denied because I used the points... the points were there but you can't give them back and because of that I'm out $60 dollars.

Sony has worst customer service I have ever come across. I've been a longtime loyal customer since the first playstation came out but, I'm done. Their lack of any kind of ethical business practices is beyond my tolerance. Their customer support is designed as a roadblock to prevent access to anyone with authority. Access to anyone above phone supervisors with little if any authority via e-mail, phone, mailing address, or any other mode of communication or contact is denied as a policy.

In an attempt to figure out why I was banned from one hour to the next, I try everything possible: I look up the error code, click on more information on my console, and try to decipher it myself. I finally decide to give up and contact customer support. In comes Bonnie. The entire phone call was unpleasant and not helpful, especially when the worker decides to give me sass the instant I ask her how she is. She mocks me like a child would, so I ask for her supervisor.