Sony PlayStation Reviews

My account info was stolen, I don’t know how. Basically the thief activated their PS4 as the primary on the account, thus gaining access to all my games. I quickly changed the password, setup 2-step verification, put a passcode on the account, etc. Here’s where customer service came in. Customer service is a stretch, considering they refuse to help in any way. Anyways, I needed to get the criminals PS4 deactivated, that was the only thing left. “Nope, sorry, you can only deactivate your devices once every 6 MONTHS.” They said I should try asking whoever the criminal is to deactivate it. Yeah, awesome, great suggestion.

I hope everyone in the world reads this! Just spent $75 on gift card to PlayStation and my son used them in his account, not even a week later said account is hacked. Someone changed the password and turned on 2 step verification, but it was not us. We are unable to access this account, with my son's credit card info stored in it, all his purchases for the last ten years. Customer service continually disconnects me from the chat, even when I ask for a supervisor! No one is available on the telephone number provided, there is literally ZERO support for their accounts.

I was a victim of cyber attack on my account in which the thief took all my son's savings Money from the card that I had on file, not only did Sony ban my account but I’m unable to play any games purchased through Sony. So 10+ years and gamer tag that holds sentimental value because of my fathers passing when I was younger down the drain. Contacted Sony on this matter and was told that specialist are taking care of it and that I will not be able to play the games I PAID FOR until they figure it out.... Now this is the good part. They will not reimburse me for the time loss for the investigation on this matter so it makes it seem they’re making me out to feel that their customers don’t mean anything to their multibillion dollar brand and we’re just another number.

I was contacting them for something simple and I was on the phone for an hour. No response whatsoever. The live chats is impossible to get a hold of. Overall worst service. I’m getting rid of any PlayStation related services. Super upsetting! I hope that after this review the ConsumerAffairs will advocate for consumers like they should.

My account was hacked on 12/13/20. This was caught by my credit card when 12+ purchases on PS were submitted. I tried to contact PS and found that they have NO customer service online or by phone on Sundays. Ridiculous. One of the busiest days of the week and no support. I have been in touch 3 times and my account is still suspended. The first time, I thought I had it worked out because I had actually talked to a human. Whatever. Useless. I'm beyond angry and frustrated.

I am simply bewildered by the lack of Sony's customer support. After being a satisfied customer for 15 years, I can confidently say that I will no longer support the Sony Brand. After numerous attempts to communicate with Sony support, I am unable to communicate with a Sony representative with respect to downloadable content I'm not able to remove from my console. Their support line never answers phone calls; their website has you speaking to chatbots instead of human beings. If you are thinking of purchasing a Sony product, please consider that if you have any issues or concerns, there is a chance that you'll be left to figure them out on your own.

I made over a dozen attempts to contact them through their live chats and phone numbers during business hours. They failed to assist me in any way every time. Had to dispute a charge because of a charge error and now my whole system won't work right. Terrible service!

It is impossible to contact the Playstation support. They ignore e-mails for days and the hotline kicks you out immediately after calling, claiming all lines are busy. Also the refund policy is outdated. If a product is not working you won't get a refund as soon as the product was downloaded. So to find out if a game or software is working you need to use your psychic powers to see the future and find out if you are going to experience a software error. In my case, my 5 months running pre-order was not downloaded but put in my library anyway. I can't download it nor play it. Sony won't refund it and they don't answer my support e-mails. They just scammed me off my 70 bucks and they'll get away with that. If you are into fraud, sony is the company to sign up.

Sony contacted me back after getting their attention. Nobody should go as far as to get help from other companies such as ConsumerAffairs to get attention for Customer Support. I am glad though that ConsumerAffairs do exists. Sony fixed my complaint and gave back my libraries.

My four year old son charged $500 to my credit card, on Fortnite, I reported it like 5-10 mins after he charged it, PlayStation said they denied my claim, but didn’t send me no email stating that. The only way I was able to get through to an actual person was by saying I had hardware difficulties. Every time I called them they said they were closed due to COVID....just talked to highest person, Supervisor and she said I can report to customer affairs.... She treated me like I was not a customer. This has been four months, still nothing back!!! Beware of ever putting your credit card on PlayStation. My credit card was on there from putting Disney plus on there... SCAMMERS!!

I accidentally purchased the wrong cross-platform version of a game. So I contacted support within the 14 day refund period however since I already downloaded the game to my old PS4 which will never be used again, I cannot get a refund for the purchase. My mistake. Amazing that they can't do better in this day and age however to fix this problem, or just give me the PC version for free considering my account is connected anyway. So no help at all on that matter.

Omg PlayStation really screwed up this release. Hey to the owners of Play Station if I was you I would be really embarrassed. Look on E-bay there is one guy with 6 PS5 selling them for over 1,000$ each. And over 400 people reselling your product for twice to four times the amount. This is bad business and I will never purchase anything from Sony ever again. Not a tablet, not a PS 1, 2, 3, 4, or 5, not even a pair of headphones. If it has the label Sony on it I am looking for the same product with Samsung on it. NEVER SONY AGAIN...

Worst service possible. Within 2 minutes of my conversation the correspondent decided to call me an idiot and a liar. So I asked to speak to a supervisor and behold he hung up the phone before I could speak to said supervisor. I called back only to learn that I'm blacklisted for some reason. I originally called because my account got breached by a third party that went on a shopping spree with my credit card. They refused to help me even though the purchases were made somewhere in Africa. I called my bank to dispute these charges and they obviously agreed that it wasn't me who spend 400euro on some games. They charged back the money.

Had an altercation with another gamer because I beat him and was suspended for 7 days. I came off that suspension and was issued a 30 day suspension without any communication with any other player. Sony never looked into or gave me any explanation. I just have to wait 30 days to use a system that I paid for because of a sour player. Do not purchase PlayStation Network.

My account was hacked, like several others in the reviews, and I disputed the $100+ charges made overnight. They suspended my account. Chatted about reinstatement and they advised if I paid the disputed charges they would reinstate. Yeah right, I am going to pay for a thief’s charges. Don’t waste your time with Sony, go to XBOX. Ridiculous!!!

A few months ago my PlayStation account was hacked and someone used my account information to purchase almost $600 worth of online games. I contacted customer service to dispute these charges and they did not help. I had to go through my credit card company to dispute the charges. When PlayStation saw this they suspended my account. After spending hours on hold and then again on their online chat service (with a supervisor) I was told that the only way I could reactivate my account was to pay the $600 debt on my account caused by the hacker. While trying to continue the conversation and get help they ended the chat while I tried to keep typing. This company has no concern for loyal customers. No wonder all of their side services are dropping one by one. I plan to take my $600 and go invest in an Xbox and you should too.

I was online playing Destiny 1 until I got logged out of my PS4 account. I contact Sony PlayStation 3 time asking them why is my account suspended for what reason. They said they found abuse on my account which is lied. They don't even believe the customer when they say people are abusing their accounts and sony playstation does nothing about it.

I was on PSN for about 6 years now and it was good for the most part. Though I've had my account gang reported on ps3 days so I stopped acting like I did and grew up. Just this week on ps4 I was permanently ban. No warning or pre suspension for commercializing in a message chat which I don't recall doing. My ps4 code gave me a payment error so I thought, "Okay I can pay to get it back." I contacted support 4 times and got an advisor names Luis who rushed the conversation and closed it before I can tell them that creating a new account doesn't solve my issue losing all my store items that I spent over hundreds on and save data over a non-threatening or community app breaking message.

Ordered a game at full price, never arrived. Once customer service was contacted, I was advised I had purchased the download version...even though full game price was paid. We were given impossible hoops to jump through with no recourse and then given a time out. We were never given an option to download the game, was never assisted in a refund...ended up buying the game from another source. We will never make another purchase from Playstation and chocked up the $60 loss to life experience.

I got my PS4 free as a promotional bonus working as a contractor some 6 or 7 years ago, and it broke 6 months ago. Not an awful run. Anyway I waited for the Sony repair facility to open after covid and sent it in for repair. I just got it back and here is the thing. They never asked for a credit card or payment. They just fixed it (or it's a new one I don't know yet). Shipped it back at no charge to me, AND they sent me a free game when it came back. That is some impressive customer service.

My 10 year old son’s PS4 was hacked and they spent over $500. We attempted to contact tech support and after many failed calls and 45 min plus hold times I still haven’t talked to anyone. I called the bank and they tried to call and were unsuccessful. When the bank cancelled the charges Sony cancelled my son PS4 account. He lost all of his in game saved data and all the money he spent on COD from his birthday. This is a freaking joke. I will be buying him an Xbox. DO NOT EVER Purchase a PLayStation. You will eventually regret it.

Playstations' new software systems locked up my device. Tried all of the online help options. USB option would not download on 2 different computers. Tried online chat it auto refreshed and gave me a "Sorry we weren't able to help you, try again later" message. Tried to call support and it says due to covid 19 all call centers are closed. I am going on 2 months of not being able to use my device and have paid my subscription! Ridiculous!!!

I bought a PS4 less than a year ago and it already runs slower and has constant issues compared to my 7 year old x box. My account was changed without my permission and now all my paid for content is inaccessible. The number they provide is fake and redirected me to scams and ads. They have no interest in customer service and once Sony has your money they're done caring. I have never been scammed so badly by a large corporation and no one can hold them accountable because you can’t even contact them. The PlayStation 4 is a money grabbing machine that has no interest in user friendliness. I will never buy another sony product again. If there were a negative star review option I would have done it.

Switched over from Xbox to the PlayStation, and it was the worst decision I could have made. Have had the console maybe 8 months and the thing already broke down. It’s still under warranty, but Sony isn’t doing online chats or repairs because of the Corona Virus rn? Why? I take great care of the console, never spilt anything on it or dropped the thing. Brought it in to the repairman and he said that everyone is having issues with their new Playstations at the moment. $80 later that particular issue is fixed, but now the damn thing runs so slow, I don’t even bother using it. My advice, save your money and get an Xbox.

I bought my Playstation 4 about 8 months ago after being gone from them for about 15 years. I loved Playstation back then but couldn't afford the new consoles. Well, I signed up for PS Network two months ago and noticed this last month (second payment of the subscription) that Playstation Network was double charging me each month. So I have paid $40.00 for two months instead of $20.00. I attempted to contact Playstation network support but they are essentially not speaking to any of their customers right now for some reason because of the exaggerated virus. So I decided to lodge a complaint with Paypal and they sided with me and refunded $10.00 back to my account (not the full $20, mind you).

Have had my PlayStation account for over 10 years with hundreds of games and thousands of hours put into it. I have some mental illness, so to be honest my PlayStation was the only place I could have fun and get a sense of fulfillment in my life. I had 75 platinum trophies and would play everyday. I poured endless hours and was loyal to Sony for years. That is why when I received my permanent ban last week I was extremely confused and distraught. I called Sony support and they inform me the reason for the ban was due to a conversation I had with another player over message. I remember this message and I was only defending myself as he had threatened my life. I do admit to sending swear words but with my illness sometimes it is hard to control myself.

When I contacted PlayStation support to help me and keep note that I’ve been a customer for 11 years now and I’ve got suspended from my account because someone called me the ** word and they wouldn’t do anything about it. I’m extremely disappointed and they wouldn’t give me my cash back either or delete my debit cards. So the account is suspended for 30 days now and I told them about it and they wouldn’t do anything about it and I told them the other guy called me the ** word.

This will be a short review as I sure I'm repeating others words and feeling. My son bought Black Desert through the Store, only to find out after purchasing it that you had to then buy Sony's PS Plus membership to be able to log into the game. I thought "hey we'll get the money back for another game", contacted Sony support and was told once you buy it you cant get a refund!! He can't even get a new game, and with no money coming in due to everyone having to stay home. Big companies need to keep in mind that burning a bridge over a one time mistake/purchase will lose them money in the long run!!!

These people are rip off freaking thieves. They don’t calculate subtotal amount when you purchase a game from Playstation Store. I have just purchased Doom Eternal and when I checked out they said subtotal is $59.99. However, when I redeemed a $60 card, they added extra $6 out of nowhere!!!! This is total rip off you freaks!!!!!

I have contacted customer service and I have wrote Consumer Affairs in regards to my children's account being seized through the family management system. Sony has been unwilling to address this issue. I have spent countless hours on hold waiting to speak with a supervisor only to have the worker hang up the phone while I am waiting resetting the process. Their employees have also hung up the phone when I asked for a case number. When I finally received a case number they have placed it under the wrong account so when I call in to get the issue addressed they have to search through other accounts to find that the case number has not been linked to my account.

I purchased a game from Sony store called Day Z. It is riddled with bugs and damn near unplayable. Quite literally half the time I can't load in. It was difficult to even get ahold of their customer support from the get-go. Anywho it turns out they have zero accountability. Their policy states that they will only refund a game if it isn't downloaded or if it is; it is must be deemed faulty by them.

I was permanently banned from using the PlayStation network service due to trash talking over a message. The punishment doesn’t fit the crime. I understand getting a temporary ban for a month or two. But to be stripped of all my content and access over words between two players in a Competitive environment makes no sense. I’ve spent well over 5k in games and add ons including the yearly subscription to the PlayStation plus service. They are basically robbing me. I want my account back and access. This harsh punishment is unjustified.

PS4 refuses to honour gift cards that they have admitted are faulty and have had previous errors with. My 9 year old son was gifted two $20 gift cards for his birthday. We attempted to activate them without success. After investigating online we found out others had similar issues with these cards. We called PS4 customer support who confirmed there had been issues with cards sold/purchased this Christmas but without a receipt they couldn’t honour anything and we were out the $40. The fact PS4 admitted it is their issue and their faulty cards but refused to take responsibility for their error speaks to the character of this organization. It also borders on fraud.

I have been a loyal Sony PlayStation customer for over 10 years now. The fact that you need a PS plus subscription to play some games is ABSOLUTELY RIDICULOUS!!!! You guys have become money grubbing jerks!!!! Then the games you can play with no PS PLUS subscription you make it damn near impossible to win or fully enjoy the game without spending ADDITIONAL money!!!! This is unbelievable and truly sad. It's already bad enough to that jerks make us pay for online which is BS but now on top of that we have to spend extra money to fully enjoy games we spend our hard earned money on and then to add insult to injury now we need gives you jerks an extra $60 bucks a year to enjoy the games fully. ABSOLUTELY LUDICROUS!!!!

They are rude and they steal money. They ban my husband's account because they charged our card without permission and our bank ruled in our favor because they saw it was a fraudulent charge. Well due to this PlayStation banned my whole family's account due to my husband's account getting the refund. They are now all being rude whenever we call in about any issues. They should be sued. Everyone who has an issue or money stolen should all come together and sue them and stop buying their products.

My son has had his account banned and has lost everything we have purchased for him and Sony will not give an explanation on why. They say it's behavioral issues but how? Now they won't unban his account and won't refund me the money I have spent on games and in-game purchases. I think Sony and Playstation just conned the hell out me.

We purchased a brand new console from a secondary market - Amazon Facebook - using cash. I realize this is not advisable, but our biggest concern was only losing out on warranty repairs, so why not save some cash. I also purchased a year subscription to PS Plus. The seller turned around and initiated a chargeback with their financial institution, so clearly a con-artist. Sony banned the console, and refusing to unban it although it would cost them nothing, and my year subscription is already paid for. They are essentially punishing me for buying from a place that they don't authorize, leaving me with an approximately $400 useless brick. I know it wasn't the wisest purchase decision we made, but I still don't appreciate Sony punishing me for it. Be careful out there buying things and saving money, because Sony will actually punish you, while the perpetrator of fraud is enjoying your hard earned cash.

Started up my subscription after a 6 mo. time out. Was playing Call of Duty (ghost). Bought call of duty (modern warfare) and it has more downloads which take hours at a time to download. I play about every 2 weeks and hate having to turn it on knowing I'll be waiting hours before I get to play. If PlayStation could pull their head out of their ** and do it right the first time, they wouldn't need so many downloads. PlayStation WAS good, BUT now they SUCK as far as I'm concerned. When my subscription expires, I won't be going back.

They cancelled the service, did not communicate this well, and would not refund subscriptions. Will avoid Sony and tell anyone who will listen???? Horrible way to treat the customer/provide a memorable dislike in a competitive market.

I made a purchase on one of my games and didn’t receive the thing I purchased. I waited and it didn’t appear. I filed a refund for it and explained the situation. Well, a couple of DAYS later, it appears on my game even though the payment was processed instantly upon purchase. Somehow or another, the refund went through and said it ruled in my favor. I left my house and my account was fine, I come back and my account is BANNED! All my purchases unusable, and I can’t even download my game’s data so I can use it on my new account. I’m awaiting to call and see if it can be repealed. But I am thoroughly disappointed and unsatisfied. I not to mention my PlayStation Plus Membership went down the drain. My money is stolen, and it is NOT right.

Bought the children for a good study. Before that, they had 3 version, so they carried me on their hands for a whole month. Sometimes I can play with my husband myself. The children liked the new games, as well as the image quality and new gamepads.

Customer rep and supervisors are rude. Everything they do as a company is to force you to auto-renew so they take your money by force and when you call in for a refund for forgetting to cancel, they refuse to give you back your money. This 2019, you do not force anyone to use a service they do not want. I need to cancel my account and remove all my information from your system. This company policies are a SCAM. The supervisor Andrew was very rude.

PS online is fraud. I was charged without my knowledge for the online subscription that I do not use. My account was banned, and all of my previous store purchases were rendered unusable. This is blatant fraud. Never going to buy PlayStation again.

I cancelled my online subscription. I was then charged for the online subscription. My account was banned, and all of my store purchases were rendered unusable. I wish I didn't spend a penny on something I can no longer use.

Single mom of 7 who works full time and on September 20th, 2019 my 6 year old used my credit card totalling $600. I contacted Sony and agent who took my complaint said I’d get my money back. Received a email today saying request denied. Case #**.

This review is from my experience with customer service from today (9/10/2019). So here's what happened of as to why I had to call customer service. I was trying to buy PlayStation Plus for $10 and for some reason my card wasn't going through (which it has before - so card is not the issue) however, during trying to make the payment go through for the PlayStation Plus - somehow PlayStation took it upon itself to purchase a Batman game which was $21. Not sure how it did that when we were never on the Batman game in the first place because we were on the PlayStation Plus payment. I found out from my credit card records and I have text to my phones. So when I initially called customer service, they were great at getting me a refund and even told me the error was on PlayStation side because I am a repeated customer and have used this method of payment with the same card forever now. Something was going wrong with them.

I've bought 4 controllers within the past 6 months and they all have the same crappy issue, the Left Analog stick gets really unresponsive to the point where I have to move the stick all the way in any direction for the game to sense what direction I want to go towards. I'm about to buy a C40 TR controller from Astro and hope that doesn't happen. I'm done with Playstation DS4 Controllers, cheap pieces of crap.

DO NOT use the PlayStation network to purchase anything. Recently, Sony was hacked an information was stolen, including my wallet/credit card details. Two purchases were made using my credit card. I took the following steps. Logged into my account, deactivated my wallet, changed my password. Called my credit card company to report the theft and have it cancelled and dispute the two fraudulent charges. Attempted to call Sony to advise, however, after a 45 minute wait, I hung up.

Accidentally made a purchase of $20, 3 times because it had shown it didn't go through. Then I check my bank and I see the charges of $20 3 times. I contacted their live chat to let them know about the issue, and they told me there was nothing that could be done. I have been with PlayStation since the PS1 and this was my first time ever contacting them and it ended with their support being utterly useless. I was told by the rep if I attempted to do a charge back my account would be banned. This is not a way to treat your long term customers.

I bought the PS4 Pro 1TB. It’s worked as it should for the first year but after this last garbage update my system continuously freezes and just randomly shuts down regardless of whether or not I’m watching a DVD from Redbox, Netflix or just playing a game and I don’t play online.. This is a deliberate move made by Sony because the PS5 comes out next year. Otherwise why would anyone ever buy the new system? Worst system ever. I wanna melt my PS4 with a blow torch and shoot it in the disk drive with the biggest slowest bullet I can find!!!! Screw you Sony. You’re a ** scam. You all need beat. I hate you!!!!

Our account was hacked on July 4th. I called immediately that day to let them know. The first point of contact made me feel as though it was my problem. There was over $2000 put on my credit card. They said it would be corrected in 4 days. It was not, I called back. They said it would be corrected that night. Again it was not. This happened until July 25th. We were not able to access our online account because of this. We purchased an annual Playstation plus and were not able to use it for a month. I spoke to the supervisor to see if there would be some type of compensation and they said no. So not only were we without services, Sony does not want to compensate for the time lost. Our next system will not be a PS. They told me the only way to speak to corporate office is by sending a letter through mail. They do not have a contact email or phone number.

PlayStation is the worse. I spoke the the so called manager to get a refund for charges that I did not authorize and he hung up on me and told me there’s no one higher than him that I could speak with. I wouldn’t recommend no one getting PlayStation because their customer service representatives are rude.

The product is only ok. Someone hacked in our PS4 and bought games for several hundred dollars. Called customer service. More than 1 hour wait. Chat wait more than 30 minutes. Won't buy a Sony product anymore.

Where to start - THE FUTURE IS A DIGITAL FUTURE - HOWEVER COMES WITH NO MORALS AND STRICT POLICIES. IF anyone is reading this - DO NOT - I MEAN THIS DO NOT purchase anything via the store - game wise - go buy the disk. If you have any problem with PSN - chargebacks -breach of accounts etc they seize your account and block access to everything you have ever bought. In short someone purchased things on my account - did a chargeback - I got banned - lost 5 years worth of games -2-3k inc in content purchases. They demand I pay for the account breaches transactions and if I dont I dont have any access to my stuff. This has been escalated through PSN support to management level. If I had DISKS I wouldnt give a ....... as you create new username put disk in and play. But they seized everything.

Avoid getting your child (or husband) a PS system like the plague. It will suck you dry with constant credit card charges, for which they can't even tell you what they were for. They won't ever give a refund of anything, and if you complain at all they lock the account so your kid or hubby can't even play what you've already paid for. It's downright despicable what they are allowed to get away with. That $250 or more you spend on the system is just a very minor down payment on what will end up costing you thousands of dollars. The government desperately needs to step in and stop all the illegal activity going on at Sony.

When you make a one time purchase of "PS Plus" (for your kids to play online) with your credit card, it will be automatically renewed, there might be an option "somewhere", to uncheck but I didn't see it as I was not looking for it... (even if you remove your credit card information from Sony). The way to go is to buy a PS Plus Gift Card, then they can't do it. It's legal, written in the fine prints, but stupid as I will do everything I can to spread my experience. You want a refund? Well, maybe but not to your credit card, it will go to your PS wallet to buy something else from them. They are already in trouble in UK. Typical corporation "grab the money" policy...

We have owned Sony products and Playstations since they were created so we had no problem purchasing a VR system for our children. This system is awesome, so much fun! In all the years we’ve owned these products we’ve never had an issue that required contacting customer service or support, until now. Our naughty puppy decided to chew apart 4 of the 5 cords that run the VR. I searched everywhere to attempt to replace then someone suggested contacting Sony. I did and explained the situation, I was told that I could pay $99 for an out of warranty service call and receive the new cords. Steep price but considering the alternative, I paid. I received a shipping box that asked me to pack only the headset and processor and return. Now the service request stated I needed new replacement cords, I also wrote a note stating the unit worked fine that the dog chewed 4 of 5 cords and I just needed those cords replaced.

I purchased 2 add on packs for my sons pinball game from Pinball FX 3. Remember Sony hosts these platforms. Well, I paid for them and neither of the games had any content. I complained and they refunded only one game. So, I filed a PayPal claim and a few days later they banned my sons account. They would not free his account until he paid 10 dollars (the PayPal claim). So they offer content that is not available and you complain and they lock you out. It is completely despicable for such a large company to grind petty cash from customers and offering product that is unavailable. It's ridiculous that I have to write a complaint on an internet page because Sony's business model is petty extortion of children.

I have been a long time faithful customer of Sony Brand and huge fan of the PS. Have spent more than my share of money on games and devices from this Company. As of today I really want to leave to Microsoft. I feel betrayed. Sony will pay for this...Customer service wasn't helpful, Yes I was very rude to them back because of their disrespect for the situation. Purchased World War Z $39.99 with a relative card. The card was later automatically charged another $59.99 without neither one of our acknowledgement. So he disputed the charges for the $59.99 to his bank. Sony banned my PS4 account, so I goes to Gamestop purchase my yearly PS Plus Membership for $59.99. Come home after having rotator cuff surgery just to lay back, heal and play games. I'm still banned for now $99.99 plus I just purchased a $59.99 from Gamestop and they was rude and unhelpful. I feel robbed and betrayed. ** You Sony!!!

They have stolen money from 3 different bank accounts over a year time span. I had to cancel 2 accounts. I opened a new account at a different bank and opened a brand new account at my other bank that I stayed with. After several new cards, it finally stopped for a couple months and now they got me again on my new account! I don't have older children living with me. We have a 3 year old. No one is using my bank card. It's on me 24/7! We don't have a PlayStation account! When I talked to the Fraud department, I was treated horribly! I was accused of lying! They were not helpful in any way!

My account was banned for someone hacking my account by purchasing a game for $150 and disputing it on their cc. I never got any emails about it and when I tried to log in and play I got a msg that my account is banned!!! I spoke to 2 supervisor but they would not believe me and said I'm liable to pay that $150!! What the hell is that? I told them it wasn't me. No clue what it is and they wouldn't even try to investigate it or give me more detail about this purchase. I have been a loyal PS since 1990s and now I will leave you for someone else. Btw all calls are routed to India, you talk only to Indians who have no clue what to do. Very disappointed!!!

My granddaughter made purchases to the value of over $1500, I wasn’t aware of this until credit card bill arrived. After contacting Playstation Network I was assured of a refund, after waiting 2 weeks I was told no refund allowed as it was after 14 days and no refunds for downloaded content. My granddaughter's account was closed so not only taken money but also purchases.

I used to be a loyal PlayStation customer... Well not anymore. I purchased some map content for Call of Duty Black Ops 4 - the content didn’t work. I filed a dispute with PayPal for them to try to resolve this issue with the merchant (PlayStation). Sony PlayStation never tried to resolve or troubleshoot my issue they never responded to the dispute with PayPal so they refunded my funds back for the content that didn’t work. Now PlayStation banned my account and they want me to pay them back without giving me working content I purchased!!!

I never buy a 2nd PS Plus anymore, it's like you have extra new bills to pay. Sony ruined our gaming experience, online play should stay free forever, it just costing us too much and in-game purchases all together, greedy grinch they are. Sony has reasons but it's ridiculous and excuses to get their ways. Now, online games is useless because of pay to play, you need a lousy crying out loud PS Plus Card to order to play online, those greedy filthy pigs they are, it's insane. They need to remove the part, Pay to Play Online. People can still buy PS Plus to get free games and other stuff too, some people loves PS Plus though.

I bought a product off of the PlayStation network. The product did not play as it was intended and after 10 mins just stopped working. This happened a number of times. I contacted PlayStation and explained the situation, and requested a refund due to the product clearly being faulty. Well 3 months later and they still refuse to give me a refund even though they originally agreed the product is faulty. They now say that they miss communicated with me, and that the product is not faulty, but I have done something to cause a fault, but they can not say what exactly I have done. They now threaten me and tell me if I do not drop the issue they will perm ban my PlayStation account. They actually have done this. I would avoid this company like the plague it is. They are only interested in taking your money.

My 9 year old downloaded a $40 game because my credit card is saved, there was only 8% gameplay. They absolutely refused to return or give credit towards another game, spoke with rep, supervisor and call center manager named Irvin. Cutthroat business, not consumer friendly. Only chose to get this because the sturdy game controllers, Nintendos controllers broke so easily, but the company is way more friendly.

It took me 5 days calling, chatting with PlayStation station customers services just wasting my time. Every time you chat with someone is different answers. Go online. YouTube it because PSN suck bad. Worse customer service.

About 5 years ago I had bought a bunch of digital purchases on the PS4. Well my PS3 was stolen and I changed my password to the account and left it alone. Well, I decide, "Hey. I wanna play my copy of FF10 Hd remaster." So before I go and buy another PlayStation I go to PSN and try to sign in online. I still know my password and all that.

Sony PlayStation Plus is stealing people's money and they know it hoping no one files a class action lawsuit. Their system automatically turns on 'auto renew' for annual subscription to play live if you manually pay for it yourself one time. It auto renews the next year surprising people who thought they turned off auto renew. They know this folks and will not refund the money. They are able to refund, but refuse for no reason other than they chose not to. This is fraud and we need to take action.

My son accessed my PlayStation in my office and purchased $320 worth of PlayStation funds and Vbucks in Fortnite. I contacted them in less than 24 hours and they refused the refund because the purchase was made from my PlayStation on my account.

Hi, My account was hacked by a random person around the world. I had fought to regain control over my PlayStation. I have tried working with the customer service to regain control over my account, and little by little I have been able to. Today, I was informed that my PS4 is not activated as my primary PS4, and is the last piece of my puzzle to fully regain control of my account again. Customer service allows you to deactivate a PS4 and activate a new one every 6 months. However, there are absolutely no exceptions even if the account had been hacked and can be traced back to 4 months ago, along with my chat history with them to back it up. They absolutely refuse exceptions and failed to protect my account. All they had to say is don't share your information to someone.

I was in Europe and purposely turned off my auto renewal for PSPlus and go figure I was still charged. PlayStation support completely ignored me and my problem until I called and explained. Sony purposely uses a all sales are final date of a week or so and they used that against me. Horrible company. Customer support was brutal.

My brother purchased a 5$ upgrade from my debit card, no more. But then a week later they took away 30$ from my card again even though no further service had been purchased. Same thing happened last year. My brother bought a 20$ upgrade, and checking in the span of a year, they had taken 500$ off my debit card. 100% regret. DO NOT BUY THIS CONSOLE!

I accidentally purchased a game for $64 while using my PS4 controller on my PC in another room (turning on the controller turned on the console, and as I was pressing buttons, I managed to unlock the full version of a game which I had downloaded a demo for). I've done dumb things before and am plenty capable of laughing at myself, and figured that Sony's customer service would be glad to return my money as long as I didn't download the full game and reported the issue to them quickly.

I have the PlayStation 4 and I think it's better than the Xbox Xbox One. PlayStation 4 it just has a lot better graphics plus I get the PlayStation VR that is really great. We love it. We need that decide to get the PlayStation 1 and I really didn't like it. I just thought that PlayStation 4 had better X graphics on it so we went back to the PlayStation 4.

Auto-renew happened last night for 3-month PSN at 26.49. Had forgot that was going to happen as most of us might not keep track of that, thought I would get an email that it would happen but did not. 1-year PSN is currently on sale at Best Buy for 45.00 so I was going to buy that instead. I called PlayStation and asked for a refund and was told nicely to screw off by a sales rep and a sales manager, first I asked for a complete refund, then asked for credit (how do they lose out on that?) and then asked if I could get a year and pay the difference up to the 45 for a year, NO NO and yea No.

I had my girlfriend download the Division 2 which came out today. Instead, she mistakenly purchased and downloaded the Division 1 game. I opened the game and as soon as it started I realized this was the wrong one. No big deal, I figure I would just call support and explain the situation and they could refund the money or credit my account. NOPE. They absolutely won't do anything to help me. I understand, this was a mistake on my end of things and they didn't mess up on doing anything. But for the sake of having happy clients I can't believe they refuse to do a single thing. I was considering switching to Xbox and this was the tipping point for me. I already have my system sold on FB marketplace and will be getting Xbox tomorrow. Good riddance.

Lost access to my work phone which was registered for 2 factor authentication since I changed jobs. Had signed out of user then tried to sign back in with no luck since couldn't get the 2 factor code. I thought ok I'll dig up the backup codes but couldn't find them. So then thought ok I'll just call them to sort it out, but used online customer help first. After answering a dozen questions to verify me, they told me I would just have to create a new account. I told them I had no plans to create a new account and requested a manager I can call. No luck.

This morning I purchased a PlayStation Now subscription. I spent about two hours fighting with my Playstation, router, and modem to try and make it work, which failed miserably. I then spent nearly an hour trying to find any way to contact customer service. After I found a link that didn't redirect me back to their contact page, and fifteen minutes of waiting for a chat CSR to become available, I was told they don't do refunds.

In December, I had added my VISA to our PlayStation Network account. In the past, I had been very careful to only buy Playstation Network gift cards to add money. Unfortunately, I had not clicked the correct button to "Require authorization on each purchase", which resulted in my 6 year old suddenly realizing that he could magically have millions of coins in a game called Plants vs. Zombies. I was notified by my credit card company that many transactions (over $500) were being posted by PlayStation throughout the week. I immediately called PlayStation customer support, and spoke with a "helpful" customer service rep who indicated that they would process a refund as a measure of "goodwill" but it would only be available to me once, and then they added the proper authorizations to require a password on future purchases. Great!!

I can't believe you cannot get ahold of someone or your money back. This is the worst company to dump money into. I've supported PlayStation my whole life, but thanks to this I'll be smashing my PS4 and never buying a single thing from these people. Ever!

I woke up to a few charges in my bank account. First thing I do is turn the card off, call my bank, have it cancelled and disputed the charges. They tell me to call PlayStation so I do. After talking to the customer service rep, he tells me he can only check my account, but only one. So I wait for a supervisor as I have 2, you have to have a separate account for each PS4 or it kicks you off.

My son purchased a subscription for one month. All of a sudden, all these different charges started coming in. We called customer service and told them that we only paid for a subscription. Several more charges came in, so we removed the card. After we removed the card, 300.00 more of charges came in. I disputed it with my credit card and they completely banned my son’s account. Just a ripoff. I want to know how to file a class action lawsuit against them. Illegally charging credit cards without authorization.

I have had PlayStation systems for many years and while I sometimes have had minor issues with how complicated PlayStation makes their process, I’ve never been bothered enough to make a formal complaint. Due to a recent financial burden I was forced to cut back on several of my normal expenses. I did not remember to cancel my annual PS4 subscription. I’m not going to get into how hard it is to contact a live person by phone but then when you finally do talk to someone they can’t really help you.

Please do not buy Sony TV's or PlayStation Products. The equipment is poor quality and they do not stand behind their product. Sony TV and other electronics technology is way behind their competitors. When it comes to PlayStation and gaming they will auto-bill you without notifying you and refuse to issue any credit because they have a no refund clause buried in the terms agreement that no one reads!

I accidentally purchased an extra item that had been lingering in my cart for some time. I immediately contacted support in hopes for a refund but was denied due to a previous refund of $2.99 add on for a game I never owned, also, this dates back to 7/14 on my PS3. It’s 2019 and was denied a $60 refund for a PS4 game I had no intention of playing or purchasing.

I am not a pro but I enjoy playing the game and it helps me relax. I use to play a game called Spyro. Will you be rebuilding this game. I also played Breath of Fire, which was a good game too. Thank you.

My son purchased a PS4+ 12 and it charged me twice, I contacted C/S and even though they see the double transaction they are only giving me the credit in wallet dollars to spend with them. This is shady business practice. Kelly the c/s agent, says this is the company policy and that's all she can do. This is stealing and unethical behavior by the company and needs to be treated as fraud. How many accounts that are double charged go unnoticed? Even if you do notice the company keeps the money anyways. "Company policy"??? Sony is defrauding its customers.

We have every Playstation system and they all still work. We love Playstation, it’s a well-made product. Any time we have had problems they have been rectified by manufacturing company. I will keep buying these systems just because the product has always worked for us.

I will never change my system. Have a PlayStation, I happy with the system. The graph is a gate that way that control feel it’s better than the Xbox. I think this system is getting better and better games same.

The gaming system is very durable, a bit too expensive for the selection of games but overall it's a good gaming system and the system would be a lot better if you added more types of games, preferably remastered games to get old players and make the new players happy.

Me and my other cousins got PS4s for Christmas and we all try to verify our accounts and it keep saying, "Error this page can't be explored," and we tried the next day and still said the same thing. We kept trying and it won't work. We tried support but nothing came up with our situation. I also have friends that had the same problem.

So my son is in the military and stationed in another state, away from his PS4. Someone hacks his account and makes 3 purchases of $99.99. They log him out of all chat room and forums linked to his account. Set their PS4 as primary and deactivated his. I have proof of how long it's been since his PS4 has even been active. Gave Sony all the info needed (IP, Mac Lan, Mac Wifi) to prove the purchase didn't come from his PS4 because they state it came from a PS4 logged in with only his account. Sony will not refund.

I’ve owned almost every game system on the market, but the ps4 has the most options. The menus are easy to navigate, and it has many great features like storage, wifi, Bluetooth, etc. The games available are sure to offer for everyone.

PS4 is the best. I only play the sports games. I’m 72 years old and I love the PS4. I’ve tried others but I don’t like them like I like the PS4. I play the basketball, baseball ⚾️, hockey and football games.

It feels really good, whenever, I'm playing the Ps4. Very easy manipulation for an older person. I use the ps4 as a relaxation technique, whenever, I feel stressed. Ps4 makes my day. I often compete with others, whenever I'm feeling competitive.

My toddler purchased almost $160 worth of content without my knowledge. The first person I called helped me to set up security and guaranteed a refund within 3-5 business days as a “show of good faith”. Refund was suddenly denied, citing I had used the content (nobody had even been on my account in days) and they informed me that it didn’t matter what the first guy told me that they don’t do refunds. Thanks, Sony. Trading in my PS4 and going to Microsoft. Maybe their customer service isn’t complete rubbish.

I've only ever used the PS One, it's really simple to use and it plays my games. I had my first one for 10+ years, had to replace it because the video capabilities went bad. The replacement works just as good as the original.

Got hacked today. The hacker wasted my wallet balance (30$), thankfully I did not have any working payment methods attached. I regained control of the account and contacted Sony customer support asking for a refund or at least a punishment for the hacker (that would give me some consolation). They said about the punishment: "We can't go that far, he did it from the browser and we don't have his PS4 tracked" (untrue - he clearly did log in from PS4 because my PS4 got deactivated as primary and I was logged out with a message saying that someone logged in on another device, that does not happen when you log in from browser).

The PS is a well-built system. Graphics are very good. Response time on the joystick are excellent. Price is very reasonable. Although it could have more memory will make it much more appealing. It is a great value compared to the competition.

So, my experience may not be as major as others but I'm still pissed off. I was charged $30 for PlayStation Plus my son signed up for without me knowing. I called customer support and was told they would grant me a one time refund. 10 days later still nothing. I have online chatted with two of their staff and were told the money was refunded back to my virtual wallet and I agreed to it. NO I DID NOT! I even have the confirmation email from the person stating my refund would come back to me in so many days. Now they just tell me there is nothing they can do since the first agent refunded it to the wallet. Serious scammers!

I found the controller to be difficult to use. And it took too much time to charge. Overall I think the PS3 to be not user friendly. I wouldn’t recommend the PS3 to a beginner user. Some games just seem to be too repetitive.

My son was thinking he was getting things for free and payment was defaulting to my credit card without my authorization. Purchasing crap on Fortnite. Anyway, 300$ in and I got a notification from the bank. I immediately disputed the charges with the bank and called Sony. I was told they would refund my money because I was eligible for a "goodwill" gesture. The woman at Sony told me that if the credit card dispute goes through, that would be fraud since they are refunding me my money and also refunding the card. She also told me they would ban my son's account, not allowing him to play any of the thousands of dollars worth of games he has already paid for.

Platform is good performing, but the attempts to chisel out a monthly fee are off putting. We all stick more with PC games to avoid the establishment costs.

I think video games are a good way of living out different kinds of life goals, playing sports, being in wars, going to new and different places, it keeps your mind sharp and engaged. Helps deal with stressful times.

Playstation is game console but blu-ray disc player for movies. My kids enjoys its does both and it downloads demos and videos. The tutorial videos gave you a lot of eye sight on how to troubleshoot or request for service online.

I requested a refund of a purchase the same day, and was told all sales are final. They didn't care that I had no way of knowing that this particular item could not be used by all users on my PS4. All other purchases I have made could be used by all users, but somehow this was different with no warning. Be very careful when purchasing. Customer service refused to escalate my problem or even give me the contact information to submit a complaint.

I'm retro, so my newest PlayStation is the PS3. Game selection is great, and now that it's not the newest system, the games are much cheaper to get, so you don't lose much if you get a bad one. One inconvenience is the updates. If you get a new game and want to play right away, you'll have to make sure you're not online or it will update first, which can take a few minutes to an hour, depending on connection speeds and amount of updates. Otherwise, the system seems stable, with only rare crashes or freeze ups.

I have 2 complaints about this rip-off company! First, I was trying to purchase v-bucks for my 10 yr old son with my debit card. Every time we clicked the button for complete the order, an error message popped up. We went thru the process again and at the end an error message popped up. We were thinking the transaction didn't go thru, so we kept trying until we finally got the congratulations message. After a few minutes I start to receive 10 emails thanking me for my purchases. I immediately try to contact PlayStation network to remove these charges, because of the error message. But when I called the 1 800 number, I get telemarketing options! This was on a Saturday. I waited until Monday to try and call the 1 800 number again, and finally got a representative. I was better off talking with the telemarketer!

My son bought some game loot and PSN charged us 2x for the $84.99 purchase. I tried to get this resolved as I watched my son make the purchase and I put the password in to make the purchase. I called customer support twice to try to get resolved. They were unable to help us. I disputed the charge with PayPal. Paypal refunded us the money but then PSN banned my son's account and would not lift the ban until I paid the fee. I called PSN again and they actually told me that the game had glitched but my only option would be to pay the money to get the ban lifted. Unreal!

My PS4 lasted 2 months and went into the blue screen of death. It takes a week to get the shipping box and I returned it that day. 7 days later they show it's still not received. Don't count on this machine to get repaired any time soon, going to try X-Box.

Just bought a PS4. Seen after 5 days of owning notice multiple charges. Made contact. Sony they refuse to do anything at all. Customer service ended the conversation while I was still talking and that was a supervisor. Spoke to him for maybe 1 or 2 min most. They lack customer support. If I could give them less stars I would. By the way, had my Xbox One since day one til now never had a single issue. What a mistake.

In November of 2018 my PlayStation Plus Network membership was going to expire and I received a notification that the expiration will be in 7 days. I then renewed the membership by using my credit card which was charged $60 for the year. A few days later I received another notification saying that my account will expire soon therefore I figured the first charge did not go through and charged my card again for $60 which renewed my membership. I checked my credit card statement and noticed that I got charged twice and disputed one of the charges since I shouldn't have been charged twice. After disputing one of the charges my PlayStation Plus Network account was locked/banned. At this point I called customer service and they said that even though I paid twice, because I disputed the first charge they have to ban my account.

My account was suspended when I responded to a player using the racist name "**" in a game. Because of my response, Sony says I violated their terms of use and says they cannot lift my suspension. Their support staff has no empathy and are about as helpful as a bullet in the head, which would at least be less painful than having to talk to them. I tried online chat but got disconnected. When I tried to log back in for another chat the system says "Looks like we just chatted with you. Sorry we could not fix your issue. Please try again later."

I will never buy anything from PlayStation again. I had to cancel my card information cause someone pre purchased a game that don't come out for another 3 months. I did not authorize this purchase and the guy kept repeating himself they don't do refunds. They are helping commit fraud.

Sony won't refund me a Preorder game "OverKill the Walking Dead." Developer bankrupt because used already used a refund in past. Spent over $6000 on PSN games and been a plus member since they start it. Already built my gaming pc. but enjoy playing console because of fewer cheaters. Guess hook up Xbox One S and PC. AVOID BUYING ANYTHING ON PLAYSTATION STORE because won't get a refund.

My PSN account was hacked on the 21st of December and about $500 of purchases were made with child accounts that were created after my account was compromised. After talking with support I was able to get my account restored 2 days later and was told that the refund process would take a little bit longer. Fast forward to the 30th and I find out that my refund was denied for "reasons." I talked with support and basically their answer is "Sucks to be you, at least you have your account again." They said they could not refund the games because they were used before the refund request went through and the child accounts that were created were banned... BY them.

I initially bought a 12-month subscription to Plus hoping to apply it to my wife's and daughter's PS4s in an account share type situation. After doing so, we quickly realized it would not work out like we hoped and I proceeded to cancel mine in favor of just doing ones for the Wife and Daughter as I wouldn't play as much as them. I was able to get a customer service agent on the phone Christmas eve within 10 mins and request the refund. I was told they would do a one time refund as a courtesy. Then I was told it could only be refunded to the PlayStation wallet and not back on my credit card. To which I asked if there was a way I could use those funds in the wallet to buy the plus subscription for my wife, and was told there was no way to share or gift the funds.

Recently I purchased a game for my son. The game was inexpensive so I didn’t care the problem was that PS require you to have the yearly membership to play the game. I didn’t want the membership but PS still charged me for it. By the time I noticed the charge on my bank statement it had already been two and half weeks and they won’t refund any money. After 2 weeks I contacted PS Network they were unwilling to help. I explained I didn’t want the membership but I’ll still pay for the game but nothing. My advice, if your going to buy games always buy hard copy never from PS Network. I couldn’t get a refund so after the year I will never buy the membership or buy another PS game online.

This all started on 12/24/2018 when my girls wanted to play their new PlayStation game. I attempted to log in to my PlayStation network account, and I could not. The message stated that my account was banned due to violations of the PlayStation network agreement. After calling and finally getting through to a person, on 12/07/2018 there was an unauthorized charge for Madden 2019 on my account, that was disputed by whomever made the purchase. My account was banned on 12/24 due to a disputed charge from whomever purchased the game. I called and informed PlayStation network that I was not the person that made the charge, nor was my credit card used. They were able to assist me and within 24 hours my account was unlocked.

I got my kids a PlayStation 4 for Christmas this year to find out the new PlayStation won't play PlayStation games. I contacted PlayStation support and they were absolutely no help. Told me that I would have to send in the PlayStation to be fixed. I was in shock. A brand new PlayStation broken from the start so my kids' big Christmas gift was a waste and I look like the worst father in the world to my kids right now.

So today I received an email stating that £25 had been spent on my account... Funny though the transaction took place at 8 am when I wasn't home. I live alone and there's no one in the house but me. I call Playstation. They tell me I may have been hacked. Turns out whoever hacked my account sent his little crappy game to the wrong place so they will not refund me the money. They will only give me Playstation credit. Which is great considering that I don't even play on the thing!!! Who are these guys? They won't even refund a person with real money. What utter crooks!!!

I purchased a PSN card for my son to buy skins and dances on Fortnite (in which I had already spent close to $500 before this last incident). My son tells me that his account has been deactivated. I have called several times and I have followed all procedures that they have asked me to complete. I even sent in proof of the purchased card, but all they can say to me is that the account has been deactivated due to violated terms and conditions, and no has yet to explain to me what term and conditions has been violated. I have asked for re-compensation for the trouble because I am the purchaser of all of his cards and I did not spend all that money for PlayStation to decide just to deactivate his account without notice or justification. I continue to call and continue to get the run around. I will not spend another penny on anything affiliated with PlayStation.

I have called the call centre about 12 times over the last 10 days to try to fix a problem with my PlayStation account. The problem was due to the call centre's bad advice and laziness in the first place. My son has a new PlayStation only owned it 3 weeks. We have been locked out of the network. The call centre are filled with a bunch of angry kids with god complexes that won't help. There is no complaint escalation procedure to get support.

I purchased a preorder game 13 days before the release date, but wanted to change it. It was for my son. I bought the wrong one and wanted my money back, I would eventually buy the correct version later. I have made many purchases from PS4 Store and never had a problem or wanted a refund. Also on the website it says you can get a refund for preorder games. Basically they said all sales are final, I have pulled my credit card and will never buy from them again. I rather buy from Amazon or GameStop going forward.

I wanted to buy a game for my nephew for Christmas. I found the game was the cheapest on the PlayStation store during a Black Friday sale. I tried to figure out if there was a way to buy the game and give it as a gift instead of it just applying to my account. I started a support chat to find out if there was a way. The support rep gave me very misleading information. After following his advice the game was purchased and applied to my account. I informed him that was not what I wanted as I had stated many times in our chat. I was hoping to purchase a voucher code or physical game so I could gift it. He informed me that was not possible.

Our grandson who is 10 yrs old downloaded games that clearly said they were free but was not the case. We got charged $173.00. We did a chat with customer service and they said they would refund us but later we called and now they're saying they are not going to refund it.

I have had exactly the same experience as others in this Forum. After much deliberation about buying either a PS4 or Xbox for my son's 10th birthday this year, he eventually opted for a PS4. As with - too many! - other parents' experience, my son was able to rack up several hundreds of pounds' worth of "In-Game" purchases in a game called Fortnite. When my credit card company alerted me to suspicious activity I did not recognise, they immediately refunded everything.

I was purchasing a DLC membership good for 1 month for 10.00. PlayStation took out a 4 month membership charging my card 64.00 rather than the 10.00 1 month membership. I spoke to customer service and they told me they could not help me. I asked why and they said because they refunded me before like 2 years ago for 9.00$ and could not help me. Really? I am very disappointed with PlayStation. I've been with them for many years and gave them a lot of my money to be treated like this is unacceptable. I do not think I will be purchasing another PlayStation 4 Network membership and probably will be switching systems.

My son got a gift card from a YouTuber and used it. A couple months down the line PlayStation froze his account for a breach of terms of service. The gift card was $10, he cannot use hundreds of dollar’s worth of games loaded on the account. To make it so bad, it took 3 weeks and me calling to find out what purchase was it that was being disputed. By the way, they have no dispute resolution process for these situations or a finite amount of time to resolve investigations, respond to questions or respond to submissions for requested information. It would be one thing if they were holding up whatever my son purchased with the $10 but the whole account with nearly $1,000 of gaming purchases is a lock for a transaction that wasn't material by accounting standards. We were told we could not pay the $10.

Sony are thieves and dont care that they are harming their customers. LONG STORY SHORT: Confirmed one purchase of 25 dollars, was charged 4 times. Contacted PS right away and they argued all sales are final even though it was a glitch. LONG STORY: I attempted to purchase Vbucks for Fortnite. Vbucks are money you use in game to purchase different things. Anyway I transferred 25 dollars to my account to make the purchase. However, when I clicked to make the actual purchase I received a message that credentials were incorrect, and that the purchase didnt go through.

My account was hacked, the moment I saw the emails I attempted to resolve the issue, sadly Sony's customer call center is CLOSED ON WEEKENDS!!! So I had to wait over 12 hours to speak to an extremely unhelpful chat agent. After 3-4 attempted through this horrid chat system, I was able to regain account access, but because the hacker created sub accts. And asked for a refund of a high dollar purchase I made, which btw Sony processed for the hacker immediately, the one game I was looking forward to playing all weekend I no longer can. To proceed to add insult to injury Sony's horrid chat agents then tell me, "We are sorry but it generally takes 2-3 business days to address this issue as it must be forwarded to an outside department." What the Flip?!

I've been a loyal Sony PlayStation buyer and owner since the Corporation started way back with ps1. One thing I noticed very early on was the high prices... which haven't abated since this gluttonously greedy company stopped facilitating outdated models yet still sold games... add ons... etc. They don't mind disenfranchising yet still making customers pay through the nose... I paid for movies that are no longer available on ps3 and frankly I'm going to be asking for my 3p dollars for one movie that I can no longer watch. Got a number to a service line... that doesn't work.

My PSN account got hacked and purchases made without my authorisation. When I told to bank to reverse the charges, PlayStation banned my account. So I called up PlayStation Support and, rather than help me, they accuse me of lying about the hack and won't reinstate my account until I pay them the money that the hack tried to charge to my account. It's like being shaken down by the mob! PlayStation will never get another cent out of me.

Wow, never met a company more focused on ripping off its customers. I called to get a refund for items my son purchased as an add-on to a game he does not even own and I was told that it had been too long past the purchase to return. This I understand. So when I inquired how long will they allow a return under their policy I was told they have to ask for permission on every one, they do not have a standard return policy and that the standard refund policy is they do not do returns of any kind. Not even for store credit. WOW - I never ran into a company that just kept little kids spending money when the items were defective.

I purchased 1 Month subscription and after it expired, it took money out of my wallet and they renewed another 1 month without my permission. This is robbery, I didn't want another month and when I called to ask for a refund they denied it. This company is a rip off, they do shady sneaky ** to steal people's money and they need to be taught a lesson and they need to get boycott. They're getting away with a bunch of **. ** thieves. No good service and their online network is garbage. Their employees don't know ** and need to be fired. Nothing but clowns work there. Stealing my money without my permission. Why is it set for automatic renewal? So they can steal people's money. I advise all of you to go to Xbox and ** this garbage Ps **. ** ungrateful snakes. Of all the money they made they still want to steal people's money.

I've been a huge fan of Sony's Playstation since PS1. However the PSN is just terrible, in my opinion, Playstation beat Xbox in hardware, but it falls so far behind Xbox with their online services, that it's downright embarrassing. I could go on and on but just to simply list one of their many problems. Something as so simple as getting a refund from the PSN subscription, (because I didn't know my subscription was on auto-pay) somehow I'm not able to get a refund? Even when the payment is still PENDING!? That would seem like the most basic thing they should be able to help you with right?! Un-freaking-believable, what a cheap and despicable tactic if you ask me.

Same credit card issues as others in this forum. Had to cancel the card and file dispute claims with my bank. PlayStation customer service could care less. I asked to speak with accounting and legal and they would not transfer me. How can this company get away with this? Complete fraud and theft!!! Never will I do business with them again.

I have been with Sony PlayStation since the first PlayStation console. My son wanted to use his birthday money, $60 on Fortnite. My wife inputted her card and it said "Oops, something went wrong" error code on the screen. My son hit the "X" button and the same message popped up. On the fourth attempt it went through. Immediately, I told my wife to check the email to see what the charges were. We noticed we were charged 4 times. Before any money was used towards the account, I contacted PlayStation customer service to let them know the situation and ask for a refund. PlayStation told me they could not refund my money.

Well you should know that I received a temporary account suspension for RESPONDING to someone who messaged me insults. Apparently instead of reviewing the entire conversation, they decided to look at the clip I sent to the user. I informed customer service of the details and all they could continue to say was that they cannot unsuspend the account. So I offered for them to go into my account and read the entire thread and did not care. The supervisor was making efforts to say he resolved my question and dismiss me until I said I would be saving the conversation.

I added my credit card under my son's account to purchase a game and every time he plays Fortnite game... Within the game apparently there are features you need to purchase in order to have access to... Which there seems to be a BUG that it never prompts you that you need to pay for the feature and since credit card is under the account it keeps using it without any notification or prompts or disruption to the Game.

I purchased a game on the store, it is broken to the point it is unplayable. I contacted support and they stated because I downloaded and played the game I can't get a refund... Even though it is unplayable because of glitches. I played it for 20 minutes. So $30 for a few minutes of a game. I gave them money for a product, that product is defective, I deserve a refund or credit (at the very least).

Great company with fair practices. I have seen many complain about charges, and Sony not refunding, asking to dispute with the bank. This is for legal reasons, as I also work customer service, and have done so for many years, I can testify that this is a normal practice. If something doesn't work from a 3rd party company, it's of no fault of Sony, as they DO NOT OWN the IP of that software, therefore they are not the responsible party. Consult with the game publisher. Sony PlayStation has been a great company to play with, and anything that they are legally responsible for, they have always had my back. I have never had issues that can't be fixed when using common sense.

I purchased a digital copy of Fishing Sim World from PlayStation Network. Although it worked at first, 1 day in I got an error in the game and it stopped allowing me to cast on either in-game casting mode rendering the game completely unplayable. PlayStation refused to do anything about it, leaving it to the discretion of the developer or a future patch instead of standing behind basic operation of a digital product. I worked with both a rep and supervisor in this experience to similar results. Buyer beware; I will never purchase a digital product from them again as a result of this experience (and have purchased many prior to no issue). I spent $40 on 1 day of a now completely unusable game. I am extremely frustrated and dissatisfied, and treating this type of situation as a "it was in our EULA; all sales final" situation is completely unacceptable.

Made a purchase of Doom for PS4 3 days ago. 9% trophy progress. Little did I know of a game breaking bug deleting progression with Kadingir Sanctum, this bug after research has been around for some years and never fixed by Bethesda. I had no clue about it until it happened to me! Today I called PlayStation to have the game refunded because of this severe game breaking bug. They refused to refund for this simply because I had a refund that was 3 years ago and the product (Doom) was used. I’m sorry but it’s digital. So they will hold this against you and it shouldn’t be that way at all. If something like this happens on this scale, you have only had the game and played for 2 days only.

Beware!!! My son received a notification that his year subscription was up in 7 days (the ONLY notification) and led him to believe he WAS NOT signed up for auto renewal, so he did not realize there was anything else he needed to do to let the subscription expire. NOPE! They charged my card for another year so I called and explained the situation and they said there is a box you check for any year subscription allowing them to charge the card unless you cancel. I explained again that he thought it WAS canceled and that we don’t want another year. They said NO REFUND. AND, they proceeded to tell me if he ever reinstated his account even with a gift card it will automatically default to my card info and we would have to call and cancel AGAIN!!

I was in a chat session with Ivan who was of no help. My son was banned because of being falsely accused of using inappropriate language, his own friend thought it would be funny to report him for words that he did not say so PlayStation banned him for 1 month. PlayStation does not care and will ban people for "hearsay". I was told there was nothing they could do about it, I say that’s B.S. They just want people to spend more money on their network cards. If PS wanted to they could restore an account with the push of a button. Their network is a money making scheme and I would not recommend their garbage. Microsoft is a far better product and at least their customer support is not RUDE!!!

PlayStation customer service is terrible! They have no compassion. I called in cause my son decided to make charges on our account. We have a password locked account. He creates his own account making himself “18” which he is NOT. Somehow accesses the payment area, charges $130 dollars. Call PlayStation to dispute these charges, they claim they only give 1 courtesy refund for the lifespan of your account. Really!!! PlayStation tells me to dispute with my bank. So, I do as I am told and call the bank. They reverse the charges, issue new credit card and everything seemed good.

I have been with PlayStation since they first came out. I have phoned and asked them to take accountability for World of Tanks and they refuse. THEY DON'T EVEN HAVE A CONTACT NUMBER FOR THEMSELVES TO CONTACT WARGAMING. There have been hundreds of mismatches to which I have recorded. Their game supposedly has matchmaker to even the score. As well as random number generator for shots fired. I feel that PlayStation should be accountable for the games they support on PS Network. I am disgusted enough that I don’t even want to use PlayStation products anymore. Close to 30 years of being a loyal Playstation customer. Now I am disgusted and want either out of gaming entirely or move to Xbox.

Don't see why there's so much hate on these guys. I called today about getting access to my account after being locked out for 2 weeks and I had nothing but friendly service and they helped me get my account back. If you talk to them respectfully maybe you'll get that back instead of barking at them.