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Reviewed Sept. 3, 2023
Sony has really become trash. It stems from their terrible systems and lack of customer service. They don’t know how to talk to people, and hire these want to be tough guys over the phone speak rudely. Their two step Authenticator is a disaster. My credit card starting getting hacked after I activated it and then won’t reps talk to you like you did something wrong. I am going to take legal action, I suggest you all look at small corporation claims that don’t even require a lawyer. If we all put a stop to them, we can take down their robbery of a conglomerate.
Reviewed Aug. 30, 2023
So if you are a PlayStation user you may know me as Widow352 or WidowmakerDG81. I have been playing PlayStation since it first came out and have had every console Sony has made. I have spent thousands of dollars in games and game content. Unfortunately I had some family problems and ended up losing my PS4 and not playing for years. Well I’m back on track and ready to game on a brand new ps5. Try to log in and it says something about a 2 step verification code.? I have no clue as to what that is or why I need it so I call in. Talk to a rep. I give them my email, phone number and gamer tag... He then say, "I need you to answer just 1 of 3 questions." Ok no biggie. Shoot. 1#: What was your original console’s ID number that you created your accounts with?
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Reviewed Aug. 25, 2023
Worse customer service EVERRRRRRR!!! I tried to get a refund so I could use my discount but the system did not work! I had to get it escalated just for them to wait until its 14 day policy passes, so they can refuse the refund! Scammers!!! Chat was up to 500 in line waiting on agent. I called and it hung up on me and said try later. I finally spoke with them but my discount was expired! I took screenshots and everything but they can’t do anything. They never know anything! Terrible company under Sony! I don’t know how to report a complaint or anything! Where is the corporate expert team members that can override things? Nowhere! They robbed me!!! Still haven’t refunded me even though it was under 14 days! They lie, lie, lie!!! Zero star it is for me!
Reviewed Aug. 1, 2023
My PS5 controller joystick stopped working after only 2 years of normal use, which was unexpected given that my launch day PS4 controller is still in perfect working condition after 10 years. When I reached out to the hardware department via phone, George refused to provide an explanation as to why I couldn't pay for the repair myself. I escalated the issue to Chris, George's supervisor, but he gave me the same response. Later, when I tried the live chat, I finally received an answer, but the agent abruptly ended the chat while I was still typing my message. This has been the worst customer service experience I've ever encountered.
Reviewed June 23, 2023
This company is absurd. We have a two year old PS5 that will only show a black screen. We have tried all the things. I spoke with Sony and they said since it is past the one year warranty time, we have to pay $200 to send it back and get fixed. This is a MANUFACTURER'S ERROR. Why would I spend another $200 just to clearly have it break again since they are junk? Horrible company.
Reviewed June 15, 2023
I downloaded a faulty game from the store. The game is all over video gaming forums saying that the downloaded version has a known issue and that it crashes all the time. I got on the app with the chat bot, who connected me to a real person after 34 minutes. All the while, you have to keep your phone from going to sleep or the chat will close out. If you tilt your phone, the chat will close out. When I finally got a real person, then the real fun began. I explained about the game and that it’s a known issue. I told her I had tried it on both my PS4 and PS5 and that it has the same result, while every other game and every other function on both machines works perfectly fine.
She asked for my PlayStation ID again even though I was signed into the app and had already provided it twice. She had already stated that this was all going to be related to the ID that I signed in with, but she asked for it again just to drag things out. So I provided it again. Then later in the chat she asked for it AGAIN!! But I’m jumping around a little bit. The first thing I had to do was restore my licenses and try the game. Still broken. Then she made me disable then re-enable online play. Still broken. Then she told me to uninstall the game and then re-install it. I told her that I had already been on for an hour and 10 minutes with this chat and that my phone was dying and that this was going to take forever. She told me had to try. So I uninstalled the game and began redownloading it.
In the meantime, you have to type something every two minutes or it disconnects you. So I asked her, "Ok, say this game works once it’s finished downloading. What’s to say that it won’t start crashing again the next time I try and play it? Am I going to have to go through all of this again? Why should I have to go through all of this just to play a game that I paid good money for?" And then she disconnected the chat. After almost an hour and a half. I can’t even begin to describe my frustration. Worst company of all time, and I will never make another PS store purchase.
Reviewed June 10, 2023
Don't waste your time with PlayStation. They will screw up you and then you are dealing with them.... Took me over 60 separate calls until I got through to customer service last time (which was a charging error that was a screw up the store had with a release, not something I did)… And that was the easy part. Currently trying to get refund for them auto charging me for a PlayStation Plus subscription... I don't agree with auto charging but it was probably somewhere in the fine print that no one ever reads (otherwise you know you would be constantly reading agreements for every little thing you ever want to do online). But ok that's on me, I didn't cancel.
Made the switch to Xbox months ago to try and get away form this garbage (FYI Xbox X Series has been a garbage experience as well). So here I am trying to get a refund after cancelling my subscription (which only needed me to jump 3 hoops... YAH!)… But now I want money back lol. The recommended contact method is a live chat that says there is an agent available all in the posted time frames of operation. Click on the available agent button and....nothing. Just a wait cursor for about a half hour. Just had my internet juiced so it's not that and everything else works.
So now looking at more wasted time with a marathon call attempt session with me wondering if they will break their previous record for how many times I will have to call. My experience with PlayStation has soured me so much that I avoid Sony products in general now. The latest being a tv that I passed on and got a different brand. I would recommend that if you are not involved with this company then just save yourself your own time and frustration and go with one of their competitors. I will never willingly buy a product from this company again and for every minute they make me actively wait to resolve my issues with their abysmal customer service I will write and post negative feedback about their company and my experiences on the internet.
Reviewed May 13, 2023
I am just trying to chill out after brain surgery and logging into my new PS5/buying games through the store is harder than robbing a bank!!! Log in to your PS account and the next move you make it says you need to log in because you're logged out. Put in my correct Paypal password and they say it's wrong. I am in a hell loop of incompetent technology. WHY ARE YOU LIKE THIS, PLAYSTATION?!!
Reviewed May 8, 2023
No warning, I caught a ban for my username that I’ve had for over a decade. Their “support” was a chatbot and I could not get through to a real person. The explanation I got was that my username has the word “wiener” in it. Once my PlayStation craps out I’m going over to Xbox.
Reviewed April 23, 2023
My mother's PSN was taken over by an unknown person. They made close to 500 in purchases between her card and mine. We're also able to switch her email. Contacted and they stated they can't verify identity so if she can't provide the information they deem eligible for verification she can open a new account. When asked about the hundreds of dollars she has spent on that account the question was ignored. When asked for location information of illegal purchases for police report that was ignores. I have only bought playstation since I bought my 2 and now I'm really considering taking all further gaming business elsewhere. I will wait and see if an actual person on the phone can rectify this situation but to be basically told, "Well I guess you're out all the money you have ever spent with us," like it's nothing. It's pure greed.
Sony PlayStation Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 550 Madison Avenue
- New York
- Postal Code:
- United States
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