Sony PlayStation

Wouldn't give refund for digital game bought that doesn't work. Keeps crashing. Worst customer service I ever dealt with. Three games this happened to. Lost over 300 dollars. Would not buy on Playstation again.

I love video games. I have been a video gamer since 1989 when I was about 4 years old and my mother bought a Nintendo NES for my father. My parents were gamers and grew up in the 60's and 70's. They grew up with the release of the Atari 2600 in 1977 and Star Wars in 1978. I remember my first games being Super Mario Bros./Duck Hunt, The Legend of Zelda, Mike Tyson's Punch Out, Kid Icarus, Metroid and hundreds of other games. Nintendo really changed the meaning of video games and the way people interacted with video games was changed forevermore.

I was sitting at my computer eight months ago and someone was using my PayPal on my old PlayStation that I got rid of. Instead of contacting me they decided to permanently suspend my account which has fifty movies and over fifty games on that account over the last six years. When I told them to do whatever they didn't do anything so I contacted the Better Business Bureau when they call me back. They said there's nothing that they are gonna do that I should contact legal when I even offered to pay for it. I have mental disabilities and I can't deal with being that stressed for 6 months with no communication and losing thousands of dollars in games that I was going. To hand down to my children. And all of the movies that my wife and I have purchased over the last six years Are now. Gone? Forever due. To a hack? Job. And some lady hanging up. The phone? On me instead. Of doing her job and saying what can we do to fix it

As an avid gamer, I enjoy the professionalism of companies dealing with complaints. However, sony is not one of them. I had to wait in a chat with a bot for 30+min to talk to a representative to tell me my recurring subscription is no longer applicable for a refund because it is past 14 days of purchase, although it's only been no more than 10 days. Along with that because it's a recurring subscription refunds aren't applicable because of its initial purchase date of years ago.

I bought a PS4 for a child that needed one as a gift. I downloaded some games for them and then I gave it to them. A year later I get a $59.99 charge on my Visa. There is literally no way to speak to anyone. I went into the account and see they billed me for a year's subscription. Another year? Totally unbelievable. I have a choice to either cancel the credit card or pay them. I went in and erased all my information. This is bad business practice. If you purchase this product or anything from them keep in mind you will never get a customer service rep. My advice is to not patronize this company. Maybe then they will provide acceptable service.

I decided to send the PlayStation 5 back and forgot to put the base in the box. They sent the item back to me and then I said I am ready to add the base and send it back to them but they refused to accept it and make a refund. Disgusting experience.

My PS5 was stolen last year and I reported to PlayStation for support to try and retrieve my system with my police report and PlayStation has not reached out or helped and my account is suspended. Can someone please help me?

I simply was supposed to have online access because I bought $300 shard and it clearly said with this purchase, "You won't need PlayStation Plus to go online with this particular game" and it's a lie. It works for a while then after covid I came back to the game after not playing it for 2 years. Now mind you before covid it was still playing with no PlayStation Plus required as they said but after covid, I think companies got desperate or something cause now all of a sudden is saying now I have to have PlayStation Plus to play that particular game. I called customer service. I was very nice, waited about an hour, got to the guy. He was ignorant and hung up on me. This not only ruins it for this game but this will make me never ever purchase anything far as gaming online again. I'm done with that.

First of all, they never email you back in a timely fashion and when you call their phone number, you have to wait 25-30 minutes. They don’t speak English well. They are disabled my account with no reason after I purchased a $60 gift card to purchase their online service.

Bought a PS5 from the site, it came with broken CD drive. Sony did nothing to help. Made several attempts to call and ask for help. They provided false promises and did not follow through with anything. I've had enough. I lost 500-600 bucks and I'm tired of fighting for my refund. Buy at your own risk. If you wanna gamble your 500-600 bucks go for it. You might get a good PS5 or you might get something that is broken. Good luck with waiting for an hour on the phone and dealing with poor customer service via online. I had to Google what the telephone number was to reach Sony because they didn't have it readily available on their site. That was already a red flag.