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Sony PlayStation
Sony PlayStation
Overall Satisfaction Rating
1.68/5
  • 5 stars
    13
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    74
Based on 93 ratings submitted in the last year
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Sony PlayStation

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592 Sony PlayStation Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer
Original review: March 18, 2019

I have the PlayStation 4 and I think it's better than the Xbox Xbox One. PlayStation 4 it just has a lot better graphics plus I get the PlayStation VR that is really great. We love it. We need that decide to get the PlayStation 1 and I really didn't like it. I just thought that PlayStation 4 had better X graphics on it so we went back to the PlayStation 4.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 1, 2019

The gaming system is very durable, a bit too expensive for the selection of games but overall it's a good gaming system and the system would be a lot better if you added more types of games, preferably remastered games to get old players and make the new players happy.

2 people found this review helpful
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Rated with 4 stars
Verified Reviewer
Original review: Jan. 20, 2019

I'm retro, so my newest PlayStation is the PS3. Game selection is great, and now that it's not the newest system, the games are much cheaper to get, so you don't lose much if you get a bad one. One inconvenience is the updates. If you get a new game and want to play right away, you'll have to make sure you're not online or it will update first, which can take a few minutes to an hour, depending on connection speeds and amount of updates. Otherwise, the system seems stable, with only rare crashes or freeze ups.

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Rated with 5 stars
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Verified Reviewer
Original review: Sept. 30, 2018

Great company with fair practices. I have seen many complain about charges, and Sony not refunding, asking to dispute with the bank. This is for legal reasons, as I also work customer service, and have done so for many years, I can testify that this is a normal practice. If something doesn't work from a 3rd party company, it's of no fault of Sony, as they DO NOT OWN the IP of that software, therefore they are not the responsible party. Consult with the game publisher. Sony PlayStation has been a great company to play with, and anything that they are legally responsible for, they have always had my back. I have never had issues that can't be fixed when using common sense.

For those complaining about the PSN subscription renewal, it's in the email they send to you confirming the service you have signed up for. If your child lies about their age and charges your card, it's your responsibility to make sure that you don't let your card information be provided to anyone. PlayStation explicitly states the terms and conditions of use for the console and additional services. It's your own lack of responsibility. I have had issues with a couple of games published by Sony themselves, and they stand behind the products, and have been a great team to work with. Please use the product and services as intended, and following the agreement you have read fully about agreed to, and you'll have no issues. I hope you all read this, and I hope you have learned why your reviews are inappropriate and misleading.

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2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Aug. 9, 2018

Don't see why there's so much hate on these guys. I called today about getting access to my account after being locked out for 2 weeks and I had nothing but friendly service and they helped me get my account back. If you talk to them respectfully maybe you'll get that back instead of barking at them.

6 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: May 21, 2019

I used to be a loyal PlayStation customer... Well not anymore. I purchased some map content for Call of Duty Black Ops 4 - the content didn’t work. I filed a dispute with PayPal for them to try to resolve this issue with the merchant (PlayStation). Sony PlayStation never tried to resolve or troubleshoot my issue they never responded to the dispute with PayPal so they refunded my funds back for the content that didn’t work. Now PlayStation banned my account and they want me to pay them back without giving me working content I purchased!!!

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Rated with 1 star
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Verified Reviewer
Original review: May 21, 2019

I never buy a 2nd PS Plus anymore, it's like you have extra new bills to pay. Sony ruined our gaming experience, online play should stay free forever, it just costing us too much and in-game purchases all together, greedy grinch they are. Sony has reasons but it's ridiculous and excuses to get their ways. Now, online games is useless because of pay to play, you need a lousy crying out loud PS Plus Card to order to play online, those greedy filthy pigs they are, it's insane. They need to remove the part, Pay to Play Online. People can still buy PS Plus to get free games and other stuff too, some people loves PS Plus though.

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Rated with 1 star
Verified Reviewer
Original review: May 20, 2019

I bought a product off of the PlayStation network. The product did not play as it was intended and after 10 mins just stopped working. This happened a number of times. I contacted PlayStation and explained the situation, and requested a refund due to the product clearly being faulty. Well 3 months later and they still refuse to give me a refund even though they originally agreed the product is faulty. They now say that they miss communicated with me, and that the product is not faulty, but I have done something to cause a fault, but they can not say what exactly I have done. They now threaten me and tell me if I do not drop the issue they will perm ban my PlayStation account. They actually have done this. I would avoid this company like the plague it is. They are only interested in taking your money.

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Rated with 1 star
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Verified Reviewer
Original review: May 14, 2019

My 9 year old downloaded a $40 game because my credit card is saved, there was only 8% gameplay. They absolutely refused to return or give credit towards another game, spoke with rep, supervisor and call center manager named Irvin. Cutthroat business, not consumer friendly. Only chose to get this because the sturdy game controllers, Nintendos controllers broke so easily, but the company is way more friendly.

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Rated with 1 star
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Verified Reviewer
Original review: April 16, 2019

About 5 years ago I had bought a bunch of digital purchases on the PS4. Well my PS3 was stolen and I changed my password to the account and left it alone. Well, I decide, "Hey. I wanna play my copy of FF10 Hd remaster." So before I go and buy another PlayStation I go to PSN and try to sign in online. I still know my password and all that.

Here's where it gets good. So my old email was my college email... a freakin' .edu email. Anyways after you leave the college it is disabled. Ok, so here is what happens. I get a pop up as I'm signing in saying I need to go to my email and change my password. There's NO WAY I can access that email. Well I call customer service. I talk to them for almost 2 HOURS giving them my info and blah blah. All because I don't have the OLD debit card I used to buy the games and can't confirm the number they will not allow me to change my email to recover my account... Then this ** has the nerve to tell me, "Sorry we couldn't resolve the issue with your account but you can create a new one..." Excuse me. I want the the games I bought!!!! I don't want to buy them again!!!! I will NEVER buy another Sony product again!!!

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 16, 2019

Sony PlayStation Plus is stealing people's money and they know it hoping no one files a class action lawsuit. Their system automatically turns on 'auto renew' for annual subscription to play live if you manually pay for it yourself one time. It auto renews the next year surprising people who thought they turned off auto renew. They know this folks and will not refund the money. They are able to refund, but refuse for no reason other than they chose not to. This is fraud and we need to take action.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 2, 2019

My son accessed my PlayStation in my office and purchased $320 worth of PlayStation funds and Vbucks in Fortnite. I contacted them in less than 24 hours and they refused the refund because the purchase was made from my PlayStation on my account.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 2, 2019

Hi, My account was hacked by a random person around the world. I had fought to regain control over my PlayStation. I have tried working with the customer service to regain control over my account, and little by little I have been able to. Today, I was informed that my PS4 is not activated as my primary PS4, and is the last piece of my puzzle to fully regain control of my account again. Customer service allows you to deactivate a PS4 and activate a new one every 6 months. However, there are absolutely no exceptions even if the account had been hacked and can be traced back to 4 months ago, along with my chat history with them to back it up. They absolutely refuse exceptions and failed to protect my account. All they had to say is don't share your information to someone.

Alright, that was fair, exception 1) I never share any information to anyone. 2) The person was god knows where and hacked my account, hence, hacked, meaning, I do not know them and hence couldn't have shared my information with them. They are unable to protect people's account from being hacked, and couldn't care less about their customers if that happens to them because of said policy. If I was trying to deactivate account and reactivate another account because of negligence on my behalf, not from documented hacked account then I totally understand their policy. However, HACKED account means just that, it was hacked and for that period of time, some random person still has some control over my PS4. That is not okay. Even if I couldn't activate my current PS4, at least remove their authority as my primary PS4! They allow hackers to maintain some control because of "Policy".

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 25, 2019

I was in Europe and purposely turned off my auto renewal for PSPlus and go figure I was still charged. PlayStation support completely ignored me and my problem until I called and explained. Sony purposely uses a all sales are final date of a week or so and they used that against me. Horrible company. Customer support was brutal.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 25, 2019

My brother purchased a 5$ upgrade from my debit card, no more. But then a week later they took away 30$ from my card again even though no further service had been purchased. Same thing happened last year. My brother bought a 20$ upgrade, and checking in the span of a year, they had taken 500$ off my debit card. 100% regret. DO NOT BUY THIS CONSOLE!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 19, 2019

I accidentally purchased a game for $64 while using my PS4 controller on my PC in another room (turning on the controller turned on the console, and as I was pressing buttons, I managed to unlock the full version of a game which I had downloaded a demo for). I've done dumb things before and am plenty capable of laughing at myself, and figured that Sony's customer service would be glad to return my money as long as I didn't download the full game and reported the issue to them quickly.

It turned out this was not the case. They would put the $64 into my PSN wallet, but not into my bank account. This was absurd because they should have been able to see that I contacted them minutes after making a mistake, and that's exactly what it was, a mistake. I had no intention of spending $64 on video games or digital content, and I needed that money for other things. Once your money enters their system though, they won't help you get it back because it's "against terms of service."

No one reads EULAs, and honestly, keeping a customer happy in situations like this is worth much more in the long run than keeping my $64 right now. This seems like a cutthroat way to run a business and it's certainly no way to treat loyal customers. I've been told that Microsoft's support on the Xbox is much more consumer-friendly than this. I'm strongly considering abandoning my investment in PlayStation products and switching platforms, because as these systems inevitably become more digital-first, being locked into a platform with customer service this bad doesn't feel great. Unhappy with this experience.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 15, 2019

Auto-renew happened last night for 3-month PSN at 26.49. Had forgot that was going to happen as most of us might not keep track of that, thought I would get an email that it would happen but did not. 1-year PSN is currently on sale at Best Buy for 45.00 so I was going to buy that instead. I called PlayStation and asked for a refund and was told nicely to screw off by a sales rep and a sales manager, first I asked for a complete refund, then asked for credit (how do they lose out on that?) and then asked if I could get a year and pay the difference up to the 45 for a year, NO NO and yea No.

Honestly my fault for forgetting to cancel, but as a consumer having PlayStation since inception and PSN since inception it just feels bad to have nothing done for you. I have been thinking of downgrading to one console and pc and they just made my mind up for me. No PS5 in my future. As a warning to others I have canceled this charge and was told this would get my PSN network banned and that I would have to pay the 26.49 to be in good standing again, I am fine with being banned. If they will not help a client that has been with them for 19 years over a 26.49 purchase then I guess I'll be banned and never spend another dollar with PlayStation.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 15, 2019

I had my girlfriend download the Division 2 which came out today. Instead, she mistakenly purchased and downloaded the Division 1 game. I opened the game and as soon as it started I realized this was the wrong one. No big deal, I figure I would just call support and explain the situation and they could refund the money or credit my account. NOPE. They absolutely won't do anything to help me. I understand, this was a mistake on my end of things and they didn't mess up on doing anything. But for the sake of having happy clients I can't believe they refuse to do a single thing. I was considering switching to Xbox and this was the tipping point for me. I already have my system sold on FB marketplace and will be getting Xbox tomorrow. Good riddance.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 11, 2019

Lost access to my work phone which was registered for 2 factor authentication since I changed jobs. Had signed out of user then tried to sign back in with no luck since couldn't get the 2 factor code. I thought ok I'll dig up the backup codes but couldn't find them. So then thought ok I'll just call them to sort it out, but used online customer help first. After answering a dozen questions to verify me, they told me I would just have to create a new account. I told them I had no plans to create a new account and requested a manager I can call. No luck.

I offered to answer more questions to help them identify me and they just said sorry. So I've spent a ridiculous amount of money with PS to have some very poor authentication protocol block my account. I already have 2 Xboxes in my house so I plan to get rid of Playstation and get a 3rd Xbox. I've never once had a problem with Xbox but every time I attempt to resolve a Playstation issue, all I get is a runaround and people who cannot help. I would give a 0 star if available.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 2, 2019

This morning I purchased a PlayStation Now subscription. I spent about two hours fighting with my Playstation, router, and modem to try and make it work, which failed miserably. I then spent nearly an hour trying to find any way to contact customer service. After I found a link that didn't redirect me back to their contact page, and fifteen minutes of waiting for a chat CSR to become available, I was told they don't do refunds.

Now I would like to know what other industry refuses to refund a customer on a product that they can't use just three hours after they have purchased said product. I'll be calling on Monday, but expect the same response. This is downright criminal, especially when their website states 14 days to get a refund on a PS Now subscription. Maybe time to lawyer up?

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 28, 2019

In December, I had added my VISA to our PlayStation Network account. In the past, I had been very careful to only buy Playstation Network gift cards to add money. Unfortunately, I had not clicked the correct button to "Require authorization on each purchase", which resulted in my 6 year old suddenly realizing that he could magically have millions of coins in a game called Plants vs. Zombies. I was notified by my credit card company that many transactions (over $500) were being posted by PlayStation throughout the week. I immediately called PlayStation customer support, and spoke with a "helpful" customer service rep who indicated that they would process a refund as a measure of "goodwill" but it would only be available to me once, and then they added the proper authorizations to require a password on future purchases. Great!!

5 days later, I receive an email saying the request has been denied, and I would not receive a refund. I called customer service again, being told this time that the first rep should not have told me I could get a refund. I went all the way up to the VP in California, and he indicated "too bad, this is our policy, we won't refund it". So, I was out $500. I was also warned by the individual in California that if I did a chargeback, Sony would ban my account forever. So... moral of this story is that Sony is an absolute horrible company. Up until this situation, I had always purchased many Sony products. But, unless this ever is rectified (which it won't be, as really... who else could I possibly talk to? The CEO in Japan??), I'm done with Sony. And, have made sure to explain this to every person I know. Thanks Sony!!

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9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 25, 2019

I can't believe you cannot get ahold of someone or your money back. This is the worst company to dump money into. I've supported PlayStation my whole life, but thanks to this I'll be smashing my PS4 and never buying a single thing from these people. Ever!

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 22, 2019

I woke up to a few charges in my bank account. First thing I do is turn the card off, call my bank, have it cancelled and disputed the charges. They tell me to call PlayStation so I do. After talking to the customer service rep, he tells me he can only check my account, but only one. So I wait for a supervisor as I have 2, you have to have a separate account for each PS4 or it kicks you off.

So after about 40 minutes they verify that neither of my accounts have any charges recently. They also inform me that they can't do anything about the charges because they can only do that through the user account, doesn't matter that it's my card and my bank account. They supposedly have a fraud department that you can't talk to. So the only thing I can do after being a customer for over 20 years is the disputed bank transaction. As far as I'm concerned they stole my money, I know it's more probable that they just don't care about the account that stole my card number and they're probably processing more transactions with more stolen card numbers right now.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

My son purchased a subscription for one month. All of a sudden, all these different charges started coming in. We called customer service and told them that we only paid for a subscription. Several more charges came in, so we removed the card. After we removed the card, 300.00 more of charges came in. I disputed it with my credit card and they completely banned my son’s account. Just a ripoff. I want to know how to file a class action lawsuit against them. Illegally charging credit cards without authorization.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 15, 2019

I have had PlayStation systems for many years and while I sometimes have had minor issues with how complicated PlayStation makes their process, I’ve never been bothered enough to make a formal complaint. Due to a recent financial burden I was forced to cut back on several of my normal expenses. I did not remember to cancel my annual PS4 subscription. I’m not going to get into how hard it is to contact a live person by phone but then when you finally do talk to someone they can’t really help you.

I was able to get “credit” added to my virtual wallet, but that money is as good as gone because PlayStation will not return money once it gets into their virtual wallet. So if you have a credit card connected to your PS4 account, understand that if/when PlayStation charges you on a recurring fee or an accidental purchase that money is gone. And I say if/when because if you’re a normal working person that doesn’t run through your PS4 settings every day, their weird pre game options with their little yoga background music WILL confuse you. It was only a $60 loss, but the frustration was enough for me to end my PlayStation days. I have just as many friends on X-Box that I can connect with. My unfortunate financial situation will pass very soon and when it does I’m making a change to X-Box. PlayStation you can keep my $60, you won’t get another penny out of me.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 8, 2019

Please do not buy Sony TV's or PlayStation Products. The equipment is poor quality and they do not stand behind their product. Sony TV and other electronics technology is way behind their competitors. When it comes to PlayStation and gaming they will auto-bill you without notifying you and refuse to issue any credit because they have a no refund clause buried in the terms agreement that no one reads!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 5, 2019

I accidentally purchased an extra item that had been lingering in my cart for some time. I immediately contacted support in hopes for a refund but was denied due to a previous refund of $2.99 add on for a game I never owned, also, this dates back to 7/14 on my PS3. It’s 2019 and was denied a $60 refund for a PS4 game I had no intention of playing or purchasing.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 4, 2019

I am not a pro but I enjoy playing the game and it helps me relax. I use to play a game called Spyro. Will you be rebuilding this game. I also played Breath of Fire, which was a good game too. Thank you.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2019

My son purchased a PS4+ 12 and it charged me twice, I contacted C/S and even though they see the double transaction they are only giving me the credit in wallet dollars to spend with them. This is shady business practice. Kelly the c/s agent, says this is the company policy and that's all she can do. This is stealing and unethical behavior by the company and needs to be treated as fraud. How many accounts that are double charged go unnoticed? Even if you do notice the company keeps the money anyways. "Company policy"??? Sony is defrauding its customers.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 3, 2019

We have every Playstation system and they all still work. We love Playstation, it’s a well-made product. Any time we have had problems they have been rectified by manufacturing company. I will keep buying these systems just because the product has always worked for us.

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Sony PlayStation Company Information

Company Name:
Sony TVs
Year Founded:
1946
Address:
550 Madison Avenue
City:
New York
State/Province:
NY
Postal Code:
10022
Country:
United States
Website:
www.sony.com
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