Sony PlayStation Reviews

I am starting a BOYCOTT SONY Movement. They have the Worst Customer Service ever. Sony makes Comcast look like the most competent customer service in history. My wife's account has been hacked for the 3rd time this year. I CHALLENGE anyone to ATTEMPT to CALL SONY CUSTOMER SERVICE and GET a PERSON. They ask what the phone call is for, then say, "Go online to fix". Which of course, you can't. So you end up trying all the options until you get one that has a person answer after a long time on hold.

I’m not just writing this review because I’ve been an Xbox user for 15 years. I recently switched the PlayStation, enjoyed it for a month or two and then it started acting, weird color, wise screen size wise I called in to try and see what was happening. I have to ship my PlayStation five for repairs after just a couple months of use. Their customer service reps over the phone are completely unknowing of their job. They are unwilling to give any kind of reimbursement or refund for PlayStation network or the device itself. I never had any of these issues with Xbox and 15 years. I got a PlayStation to play online with my brothers since we all live in different states, and they swear by it. I knew they were the runts of the litter. I do not recommend a PlayStation for anybody who enjoys gaming. I don’t know how many times PlayStation has interrupted my game and shut off. Now I’m out over $1000 in games console and controllers. Sony get your shit together!

I got wrongfully banned and they don’t wanna do anything about it. I’m going to get a refund and complete the part ways because company. I hope everyone else did the same.

Sony PS customer service has become an absolute joke. They have turned everything over to ai chat boxes that are unable to anything at all. Apparently all employees have been laid off because no matter what time or how often I try to connect I am told that I am outside of business hours despite their listed hours. 3 day and counting. Sony logged an account out for a new user agreement and now we are completely locked out of the account and unable to receive the requested reset emails. I have tried chat box and phone for days and nothing at all. There is absolutely no help to be had. We have basically lost an account with thousands worth of content with no way to recover or be reimbursed. Sony Playstation has become one of the worst companies for customer service choosing to hide behind Ai loops.. If I could give less than 1 star I would.

So you're rolling out the age verification. None of the options work, keeps saying ''⚠ The connection to the server timed out.'' in red letters. I contact your customer service, they ask me every single question there is, suggesting my internet or devices are faulty. I have smart devices everywhere up and down the house, all running perfectly with zero issues, but you suggest it's a me problem. I get your email saying ''it's now fixed'' - so you admit it's not a me problem. I give it another dozen tries on every other age verification option: ''⚠The connection to the server timed out.'' In red letters. I contact you again, bot makes me run in circles for 1 hour, asking me to click on irrelevant matters to explain the problem. I keep copy-pasting PlayStation Support Case **'' about 200 times before it decides to put a human on the chat.

No help from customer service whatsoever about warning email which I received completely wrongful. Seems like chatting with a bot, not human, as you'll receive the same chat and questions multiple times by "different agents."

My ps5 wouldn't play ps5 games, only ps4. I called a bunch of times with no help. My final call the representative listened and instead of ignoring me, saw my issue and extended the help I needed. I just received my ps5 back yesterday fixed and I can finally play my games. I wanted to thank her for helping me and going beyond to keep a PlayStation customer.

Horrible customer service, you're telling me they're a multi million dollar company and can't stay open 24 hours to help their buyers. I'm selling my Ps5. By far the worst dog shit company there is.

Probably the worst company support ever. Wouldn't even try to recover my account that has games worth a lot money, when I confronted them they said to create a new account and "have a good day." Also response times made me want to throw my phone at the screen. Never buy again. Would not recommend.

I recently purchased Crimson Desert on PS5, and my experience has been extremely disappointing. The game was not advertised as having the level of performance issues and bugs that I encountered. From the moment I started playing, the controls felt clunky and unresponsive, and the movement mechanics were frustrating and inconsistent. On top of that, there are frequent bugs and noticeable performance problems that make the game feel unfinished and far below expectations.