Sony PlayStation Reviews

My PS4 stopped working over a week ago. Strangely enough around two weeks after the year long warranty ran out. I received an online update from the system and an hour later the console shut down and won't restart. I tried to register my requirements for help on the sony online help site and the site keeps telling me I filled in info requirements wrong although I know I filled them in correctly. I cannot get any further as a result of this. It just seems like I have been conned out of over 300. Fantastic Sony!

On the 9-11 2016 I noticed that £39.99 had been taken from my bank. Unsure what it was for I cancelled the payment. On the 11-11-2016 I switched on my ps4 and got the message that I was banned. The following day I called support and they said I was banned for a charge back. Okay fair enough. So I brought 40 pounds worth of psn vouchers. Called customer support. They said they will pass everything to the network team. Came home from work yesterday and I am still banned. Called support once again and asked to speak to a network supervisor. Customer support said they do not receive calls only do call backs. I asked how long I will be banned. They said they didn't know but I am in a queuing system. Really. Should it take this long to unban an account when all debts have been cleared. I will give it another week then it will be goodbye Sony.

I have a terrible, terrible misunderstanding going on with my account being banned and theft charges being placed on my account, and me having to pay the consequences of someone's actions. I just don't understand why I would have to pay for something that I didn't even do let alone had any option in it. I just want to figure out something right because this is ridiculous. I have charges on my account that I didn't even authorize, let alone want, and yet, my account has been banned for it. I just want this solved. I don't know what else to do.

Today I had to contact Sony PlayStation support number regarding some problems with my son's Playstation plus and I have to say that the person in the other side was completely rude, unpleasant, disrespectful and with a very "I don't care" attitude. I was very disappointed with the service and with the way that he spoke with me while saying that "I am not going around and around and say this again... this is what it is and I am going to hang up this call". This kind of attitudes shouldn't happened! I am very upset and frustrated with this attitude. And I have to say that my question has still not be clarified.

I waited 10 minutes for the 1sticket Chat Room responder to disconnect the chat room because I did not respond within 30 seconds of his Can I Help You. Chat Room name was *Ramon*. Now I just waited again and received *Daniel*. Is this any type of Customer Service??? NOOOO!!! Now I am On Hold for it says Up TO 30 minutes in order to speak with a Manager!

The closes my account because a charge was returned THAT WASN'T ME. I don't use FIFA points, I have not bought anything on here ever.

Yesterday, my PSN account was hacked into and a transaction of £20 was made to spend on Fifa Points(!) along with my PSN ID being changed. After being on hold for 50 minutes, my issue was dealt with and I was told that the charges made without my consent were being refunded. However, I thought that I would write to you to express how unnerved and vulnerable this experience has made me as a customer of yourselves as it seemed that my account was hacked into with incredible ease!

PlayStation (Sony) banned my account immediately, I am 15 years old and was going to play my PlayStation 3 and come online to see that I have been banned permanently without any information. Bad customer service, and after I spent a hefty amount of money on both PlayStation 3 and PS4 games (most likely around the thousands). I am furious to not have an explanation and also to not even get a warning or a suspension, I get instant banned permanently, I wasn't even in my account when I was banned, yes I had internet connection but due to my PlayStation 3 being unable to acquire an IP address I couldn't sign in so I am very confused as to why I was banned when I wasn't even logging into my account.

My son's account was hacked and 250.00 dollars was charged to our account. Back on Aug. 30th, 2016. Now 2 months later they are saying our credit card company disputed the account and because of this we have to pay the money in order to get our account unbanned. We have spoken with the Customer Service so many times. They knew our account was hacked and now we have to pay it back. I just can't even believe it. They said if we pay it, if we qualify, we may get a refund. This is the worst Customer Service I have ever seen. You would think a company such as Sony could do better. They have been no help to us whatsoever. Don't ever put a credit card on your account. Use PlayStation Network cards.

I recently purchased the PS3 version of a game add-on when I intended to purchase the PS4 version. I contacted Sony via Chat and the agent said that a refund would be issued. I was disconnected from the Chat and was unable to get back on due to an error message (turns out my ID was blocked from Chat and I still cannot connect after a month).

I got my account stolen on 9/25. It got banned on 9/27. I got it back on 10/4. Then it got banned again on 10/6. I contacted one of the reps online, and they said that because the perpetrator made purchases with a stolen card, and the transactions were disputed by the stolen card's real owner, my account cannot be un-banned unless I paid the $60 that was charged back to the card.

I went to buy some downloadable content from the PlayStation store and the system was down for maintenance, or so the error I received said. I tried three more times with only one successful. I clicked confirm purchase only once as the other three times I received the error message that the system was down. About an hour later I got four separate emails telling me I had made four purchases. I immediately called customer service which they refused to refund me the $75 dollars touting their terms of service.

I concur with the numerous complaints listed here. I, too have spent copious amounts of money for add-ons. My son tried to download a Madden 17 add on and was unable to do so because of a maintenance issue on psn. I tried 3 times to contact them via chat to get it resolved to no avail. The first attempt took 30 mins to connect with live chat. It was close to 8pm PST and in the middle of the chat I was disconnected. When I attempted to reconnect I got a message saying chat was no longer available. Next day, tried again only to be left hanging on chat for 35 mins. Btw it said average wait time 10 mins, so I hung up.

Banned when disputing unauthorised transactions by Sony after a fault on their website. Customer services are crazy bad. No time goals for any complaints or call backs. They are untouchable it seems, unless you're a hacker then they have no power to protect your account. Want a new console? Maybe try another system.

I had to cancel my grandson's account and wipe the PS4 HDD to remove all games and account information. I then opened an account in my name on the very same console. Had all of his information from the closed account along with the names of the games I had purchased in digital form. I contacted PS to get a voucher for those games and was told there was nothing they could do. The games were lost because they could not transfer to my account once they were removed from the system. I informed them that I did attempt to back the games up but they kept trying to restore the account I had closed. I told them I paid for the games and that I would like to get them back. I told them that they almost force you to buy digital games because there are quite a few that only come out that way before they are released on DVD. I want either my games or my money.

Last year I signed up for a PlayStation Plus membership. This year I was charged again due to an auto-renewal that I was automatically signed up for but was unaware of. This caused my balance to fall into the negative so I also received a NSF charge from my bank. First I went to deactivate the auto-renewal on my PlayStation Plus membership, but I couldn't figure it out. I ended up having to Google how to deactivate it and even then it took searching through several results for the correct answer.

I've spoken with Sony customer service support for 2 weeks about refunding a game that ain't working at release and I paid full price. I never asked for a cent back before and I've been treated like a liar over 59 dollars when I don't even have an idea how many money I gave that company over the years. I did not ask a refund for a triple A working game, but for the infamous No Man Sky. I played it for a few days to discover that the last crash I received completely corrupted my game save data. I immediately asked for a refund after that since I was already getting tilted by the amount of crashes, and when it corrupted the save I literally cleared up my mind.

I simply wanted to buy a game via the ps3 store, and upon spending $44.97 did not actually get the game. Nowhere was it listed that the game required the disc itself in addition to the modifications you could purchase via the store. The 3 mods purchased were also GREATLY over priced. I bought mods for the game, Skyrim. As you can see the above listed price for mods only, go here to see the price of the full game, mods included, ** - Now please keep in mind, that is not the cheapest this full game can even be purchased.

Not only my PlayStation 3 account is suspended also PlayStation 4. I can't believe this. I had purchase a PlayStation plus membership for one year for the first time and all this happens.

I literally just got off the phone for the 2nd time to the Playstation Australia Network Support and I'm more frustrated than ever. I simply rang to issue a refund of a game I purchased from the Playstation Store to find the gameplay was faulty and to my experience in gaming not playable. Where Playstation then told me they won't issue refunds under any circumstances so I took it upon myself to look into the reasons why.

First off my account was banned for violating community terms of service for something I didn't know. I could not post in my own community and first time didn't get a warning. Didn't get banned for a month. 2 months I got permanently banned. Called Sony about the issue. They told me about the violating community terms of service. I said "OK could I please see any proof of what I have done." and they said "no" and I said "why" and they said "we can't explain that to you. You'll have to write a letter to Consumer Affairs" like that's going to do any good. And then weeks later they ban my IP and this time I know for certain I didn't do anything, and I call and they tell me my IP is banned for violating terms of service and I ask why and I get a run around and I had my account 7 years no problems.

My 12 year old son had his account suspended over a $10 fraudulent charge, we were forced by Sony to go to the store, buy a $10 Sony gift card, call back & give them the code. Then we were informed the service would be restored within 24 hours? They wouldn't let us pay with a debit card. 2 days later still no service. Called back, Sony support said they are still working on it? Biggest electronic company in the world making BILLIONS UPON BILLIONS from 12 year old kids & they can't restore a service that was paid & verified from 2 days prior! WTF. Where is the old X-box?

I have been with Sony since the PS1 era and this last week was the breaking point. My husband and I are both gamers so we own 2 PS3/4s and they have this 6 month grace period deactivation, okay, no problem we just activate our 2 consoles we own. Wrong. My husband's account was hijacked (although, lucky for us no cc info was stolen). We messaged Sony to tell them his account was stolen and they told us too bad. Which is pretty depressing considering we own 2 PS4s why would we want to give our information away? Even before we had the 2nd one, we never gave our account info to other people.

Apparently, I've given Sony and its consoles way too much credit over the years. I just hopped on my PS4 for the first time a couple months due to a busy schedule only to discover that my membership to Playstation Plus has expired. I had only planned on playing for a couple of hours and reconnecting with old friends before having to take another indefinite break. There's absolutely no way I am going to repurchase a PS+ membership just so I can play for a few hours then not be on again for a couple months.

After several emails and attempts to receive a shipping box to send in my PS4, the box finally arrived. I shipped it off with my PS4, my backup hdd (the standard ps4 hdd), and a note requesting that if the hdd must be removed, that the current hdd be sent back to me. After several days, a package arrived at my door and I quickly dove in. My Seagate 1TB sshd was not in the box or in the system, but a 500gb toshiba had been included.

I've had a Sony account over 6 years (and a Playstation since they've existed) without any problems. 7/16/16 at 9:17 am PST someone hacked my Playstation network account. I got an email telling me my ID had been changed. By 9:18 am two purchases had already been made. One of the purchases was to a card I deactivated which was then changed. In all I received four emails in less two minutes all related to the fraud. I contacted Sony through chat. They were able to find my account even though I had no email to it and told me it was banned due to the fraudulent charge that'd been put in dispute. I was glad they froze my account. Then I was told that in order to get my account unbanned I had to pay the fraudulent charges off. I was told to pay a thieves bill in order to get back what is rightfully mine.

I purchased DLC for the Witcher 3 game which was originally bought from the US but my PS4 account is from Middle East. When I knew the game won't be installed I didn't download the DLC I purchased because their refund policy says if the DLC is downloaded or streamed the user won't be eligible for a refund, although I explained the matter to customer service over and over they rejected my refund request because the game and DLC are from different regions and they assumed that I downloaded the DLC. Why would Sony allow the DLC to be purchased when their system doesn't allow the DLC to be installed if the DLC is not compatible with the account region? It's ridiculous and disappointing to deal with their customer service.

Terrible customer service from Sony. Purchased a Playstation Vita Plus bundle from them. It came with 1 year of PS+. I was saving it for spring break as I didn't want to distract myself during school. When I opened it, I found out they used a voucher code for the 1 year of PS+ instead of the standard card and it expired the week before spring break! I didn't think it was that big of a deal so I talked to their customer rep by chat and their rep explained to me that they have a policy not to honor expired vouchers. The rep was nice and understanding enough to let me know that the policy is for free voucher give-aways and my case should be special since I paid money for it but unfortunately the chat rep and his manager had no power to do anything and that I should try calling.

This was the worst customer service I have ever experienced. Basically PlayStation refused to help me recover my account. They had an automatic update and I cannot log in now. I lost years of trophies and games. I ask for assistance... their response was oh well, I should remember my credit card number from 4 years ago or I should remember my PS3 serial number. (BTW I had 3 PS3s because they always broke.) There is no other ways to verify who I am. Just two things? Seriously! What about PayPal, birthdates, purchase history... nope, just can't help. Just the worst customer service ever.

Has an attorney looked at all of these complaints? Sony is making a lot of money on us. I was hacked and the hacker bought $150 worth of games. Sony said they will reimburse me in 3-5 days, but I had to tell my bank as well since it went against my credit card. My bank denied the charges since Sony did not provide a refund in the promised 3-5 days. So Sony froze my PS4 account and will not release it unless I pay them the $150 bucks that someone stole! Sony is complicit in theft! Now they refuse to reimburse me. After I read all of the below, where all these people have had the same thing happen. I will not be paying Sony $150, I will be selling my PS4 and if they try to come after me for the debt, I will be calling an attorney.

How does these big gaming corporate businesses stay in business! My biggest thing with PlayStation is the huge lack of compatibility. For example, I love the PS vita. But if you want any older games like Crash Bandicoot, Earthworm Jim or Sonic, it's impossible to get them on the PS vita. I know one reason why is the growing market for iPhones, etc. My second major complaint is customer service. About four years ago I created a PS account on my vita. But my email got hacked and I had to create a whole new email. From there, I had to call customer service to switch over my PS account to another. I ended up losing every game and product I had purchased. Customer service said "There is nothing we can do about that." Oh it gets better!

Personally, I work in customer service, so I know good customer service from bad customer service. The people at Playsation DO NOT CARE, whether it is a few bad apples, or a systemic issue that comes from high up (which may be likely judging from these reviews), the bottom line is that you take a risk when you make any kind of purchase from the Playstation brand.

Now any online game requires PS Plus! I accidentally ordered a 2 year subscription ($49.99 per year twice). When I contacted customer support they denied my refund for the second year. I explained how unethical it was to deny me a refund for something I can't use until 2017 and they still would not help. I let them know that it was grievous enough to turn me away from PlayStation for any future gaming needs and take the time to write reviews to warn others... They still wouldn't help.

PlayStation 1 has to be the best video game console of all time. Say this to any kid that grew up playing video games during the 90s and none of them will disagree. To me it was the golden age of gaming: the graphics might be considered crappy now, but for us kids seeing 3D on our games for the very first time, it was magic. Then there was the unlimited pool of excellent video games, ranging from JRPGs, adventures, fighting games, racing games, etc. I could probably name a hundred games that I played on PS1 right now and it still won't be enough. Final Fantasy 7-9, Crash Bandicoot, MGS, Tekken, the list goes on and on.

I had gone to log in to my PS4 yesterday when I got a message that I was banned. I was confused being I had never gotten any email, and all I do is play games that I've downloaded, and watch Netflix. I then had to spend an hour searching for the phone number that they do a very good job of hiding and found out that they were only open Monday-Friday, and I was calling on a Saturday. I decided to look for their online chat feature and had to wait 30 minutes to get connected with that. I asked them why I was banned, and that there should be no reason.

I am writing this review a month after my experience with Playstation, so I am not angry in the heat of the moment or anything like that. Without question, Playstation has the worst customer service of any organization I've done business with in the past 10 years. If an attacker cracks the password for your account, you are completely hosed, and Playstation will do nothing to help you, even if you can prove that you are the real owner of the account. Your games are gone, and you are responsible for all charges. You can show them that you physically own the Playstation console associated with the account. Doesn't matter. They give the hacker all your content for 6 months. I have had every Playstation console since the original, and this was the last straw, and I've simply put my PS4 in the closet and moved to Steam. Its a shame because the console itself is great, but they treat their customers like dirt.

I recently called the bank when I noticed unauthorized charges on my account. They were for Sony PS4 "Silver" for Destiny. I purchased one at $9.99 and one at $19.99. My account showed two of each. The bank reversed the overcharges. I didn't give it another thought. On Friday night, I logged on to play Destiny with some friends. We had a big marathon planned for the weekend. I got a message my account was banned or suspended. I'd received no email, message nothing... no warning. I tried to find a number to Sony... no luck... they hide it extremely well as if they are so good, they don't need to provide one. I went online and searched the internet and found a number in a blog about twenty minutes later.

They banned me from PlayStation network saying that I owed $172.99. I bought several games of the PS store and they said they never received my money... but how can they not get my money. When you buy a game on PS store they automatically get the money. How can you buy a game from there without money in the wallet. Sony can suck a **. Then they said that the bank took the money back from me into my account and I called my bank and they said that everything was fine, that they didn't get any money back and that everything should be fine... so my ** question is to PSN where's my money. They won't let me get back online until I pay that amount, and they won't even let me play the games that I've already paid for ** PSN simple. I'm moving to Xbox.

I've had my psn account for a good 5 years now. Out of the blue, Sony decides to ban my account. I call to find out why, but no one seems to be able to tell me anything. I call another 4 times. Spoke with 4 agents and 2 supervisors and no one can still tell me why. I just bought a year of ps plus and preordered Uncharted 4 (a game I can even play since the ban). That's about $120 alone not to mention all my other digital downloads I had on that account. It's not right they can take something we pay for. They're basically getting free money but banning us and keeping what we pay for. Sony are a bunch of crooks.

I am using PS4 for a year now but this is my second PS4 which is again giving some kind of issues. Games stops in between and cannot be recovered. Need to restart the PS4. The first PS4 crashed and Sony replaced it (after almost 15-20 days). But the replacement is also giving me tough time. Can't understand the issue here. 2 pieces not working even for a year!!

I had called PSN for some help restarting my PS4 after they had erased it. I was informed that would not be possible. I had well over $1000 gives invested in that system. I asked if I could get a discount or some free games since they failed to mention this before. In the middle of my sentence the man logged off never to be heard from again. Though I would just give head office and see what their response would be. All I wanted was to have my games fixed and an apology. What I got, another log off from their website, really pissed me off. Will never get my bus again. Not worth the drive or money. Stay away at all cost.

I just learned about the problems with Sony PlayStation Network. There were fraudulent charges on my account after I agreed to charge $9.99 for VS Points for my grandson. After the first charge then I noticed $19.99 appearing on my account about 5 times. I disputed these bogus charges and PlayStation Network banned my grandson's account.

Similar to others who have recently posted, my credit card company alerted me to fraudulent activity on my account. When I looked at my account, I noticed two charges for Playstation that were not authorized by me. I contacted my cc company and they reversed the charges. Playstation then froze my son's account. We couldn't figure out what was going on and upon deeper probing and investigating, they said my son's account was in "debt" because the funds were returned to me by my cc company! Really? I called Playstation at least three times in one day trying to figure out how this could be. My son has played online for at least two years now (using Playstation Plus) but now there's an issue of debt? How? Why?

I talked to a man about my controller not turning on or charging and he instructed me to get a replacement at the store. So I looked online and many, many people are having the same problem. So I called back and said I thought it would be counterproductive to have to keep replacing the controller over and over again if it was just going to keep breaking. He then continued to berate me for 5 minutes on how "I shouldn't believe everything I read online" and that "You're talking to Sony customer support now".

I sent my PS4 in for repairs because the disk drive failed and refused to read my disks. Being under warranty I went through the process of sending it to them to fix it. They send me a box (3-5 business days). I send it back (3-5 business days). They fix it (7-10 business days) and ship it back (3-5 business days). In total, that's 16-25 business days (no weekends). I'm happy and thinking I'm finally done with this mess, I connect it only to find that the disk drive is still broken and it won't take my disk. So here I am, in shock, thinking about having to go through this process all over again. I contact Sony Support and ask if I can somehow be reimbursed for the membership I'm paying for and losing out on. Of course, they say they can't. Remember a 3 month membership is about 20$ and I have lost about 2 months of play-time.

Well I got banned from charge back on my credit card fraud and they banned my account and told me to pay it or lose my account. I feel that is not right at all. I also think that there had to be some kind of law being broken here. So sent them this email as well:

10 yr old son playing his NBA online and gets a screen message late in the afternoon saying he his account has been deactivated. Try and google online and see similar stories. We realize that this is because two weeks prior we noticed four amounts taken from our credit card for PlayStation Network GBR purchases he did not make. We never received the usual prompt email for any of these purchases that he made or top of his PS4 wallet to make those purchases. After contacting our bank to cancel the card they refunded the amounts frauded and the investigation was to be made with PlayStation Network.

So my PSN account was banned in the early hours of 6/2 because of a chargeback my bank did due to the only thing I used it on for 3 weeks was PlayStation, and my bank got (appropriately) skittish. Since it was a Sunday, I could not call Sony to find out why, and so I had to call my bank's helpline. They were more than helpful and apologised for the inconvenience. As my acct was banned, I played on my brother's account.

I accidentally bought a game on the PS4 by accident and they won't give me a refund for the game. This situation made me really angry and not even want to use Sony products anymore. They have all the money in the world but can't give a refund.

WHAT’S THE USE BUYING SONY PLAYSTATION. Would like to really know, when is Sony PlayStation going to stop hacking and mods in the black OPs 2 online. Now there is getting a point that nearly 80% of people online are hacking and having mods -- like really if you can't see a person in front of you but something shoots you out of a wall, and running around with weapons faster than lighting. My friends and l online have put so many companies against people using it, and also having so many fake accounts. It's so easy to mod now days, and I’m sure there would be a easy way to STOP them. Their internet details like IP address get it suspended for good after a strict warning or you'll find no one playing the game or using Sony PlayStation and that could be a bigger risk to Sony, so please look into it.

My son has had the PS4 for about a year. I got him an account over Christmas so he could play with his friends online. He wanted this game which I did not authorize. He was in the store and he was looking at the game and he said he hit pre order and then it started counting down the time hours and days before it would be downloaded to his account. He says he could not stop it. He came and told me right away. I was not happy with him, and told him he would never see the game. I thought it was something I could fix since it was a pre order and I didn't know how PS could possibly have information to put anything through.

I signed up for the free 7 day trial of PS Plus and was unable to cancel before my card was charged the 19.99. I spoke with a customer service representative via chat who told me that he was processing a request. A few days later, I found out that the request was denied. I contacted the customer service department today because I was under the impression I would get the refund. Customer service was extremely non-empathetic to my internet connectivity issue which prevented me from being able to cancel my PlayStation Now subscription.

We were playing on our new PS4 the other night and a message popped up about our system being deactivated or something. We weren't sure what it meant, and it flashed so quickly we couldn't see exactly what it was. The next day we try to play online with friends the account wasn't working properly. We chatted with, as well as spoke on the phone with Sony 4-6 times. First they said that we got hacked and they would look into it. We called back and they escalated our issue. We called back again and spoke to Giovanni a Sony Tech Support Supervisor, who told us that our case was denied because whoever hacked us was close to our "region".

The boys were playing a basketball game and it just went dead. I tried everything but there is no activity including on light or sound from the unit. Walmart will not take it back because it is more than 15 days as it was bought on Good Friday... Sony's offer... Try another plug - That did not work. Sony's 2nd offer after an hour on the phone - We will ship you a box within 10 days then repair can take up to 10 business days and if unable to repair will send you a REFURBISHED unit. Really you take a brand new less than 15 days of use 300 dollar plus unit and want to give me back Refurbished. Do not buy from them.

I have spent over an hour researching for the PlayStation support phone number to speak with a live person. What I get is a recorded message stating their hours which are 8 a.m. to, and it is now 9:15 AM and then it just hangs up on you because they also include the site you can go to to chat online. It's a shame me and my kids will just have to miss out because they cannot answer a phone.

I had acquired another ps3 to watch getflix, but was told to copy my son's details, which I did and found when I signed in I was signing my son out. So after much confusing messing about to fix the problem I rang Sony and got the most "could not care less person" you could find. Absolutely no help, and when I said "look we are not tech savvy could you walk me thru the fix it," he hung up. So needless to say, Sony is off my good, helpful and nice people list, forever.

We have been using the PSN for a number of years with our PS3. So at Christmas we decided to get a PS4. Everything was great and we set everything up with my account. I noticed that there was a product that I had not come across before, Playstation Now. Sony were offering a 1-month trial of Playstation Now and I thought that I would give it a try. When setting it up everything went fine. Within a few minutes I had an email from them. The email said that they had just charged me £12.99. I wasn't happy as the offer said that it was free for the first month. I tried to contact Sony but every time I called them I was put on hold. I then decided that I would contact my credit card company and explain what had happened with a screenshot showing that it was free. The bank then did a charge back, due to the evidence that I sent them. They then gave me back my money.

Sony has not helped me not one iota since having a PS4. I've bought three controllers, PS cam, 2 sets of PX22 headsets, 2tb hard drive, one year membership, and ton of digital games which now I no longer have because their account banned me and a 3 month membership I had just renewed and now is gone. They won't transfer the content I legally paid for to a new account. That's not right. They treated me like crap. They take your money, don't care to help their customers at all. They removed pretty much all legit ways to have real customer service and steal your money. Anyone want to file a lawsuit please let's get together. Let's not let them get away this.

I purchased a PS4 at the start of December, received it around the 10th, and was experiencing unrecoverable errors on it by the 23rd. At some point, my Playstation would return an error code whenever I tried to launch any games, rendering it useless. I tried all methods available online for resolving the problem, and so I had to turn to customer support. Sony customer support no longer accepts email submissions; they have no form that allows you to write an email describing your problem. The only methods they allow for contact are via webchat, twitter, and a phone number I had to ask them for.

I ordered a PlayStation Plus membership for 1 month. I made sure that the auto renew was turned off. Why is it turned on without my permission? This is not the first time that has happened. They over withdrew from my bank account so I had to call my bank and block Sony and then called Sony and they say the refund system is down like **. Please! I called back and told them that I already told my bank to not approve the charge and he says that they will have to block the account if I call my bank so I told him I don't care about the account. So then he gives in after I continue to argue and says it's gonna take 3-5 business days to refund the money. Then he tries to lie to me and tell me that I turned on the auto renew and I had to curse his ass out for trying to bs me. If I don't get my money back there's gonna be problems.

I gifted my son a Playstation 4 for Christmas. Big mistake. He could not play until we created an account - ok fine. Sounds reasonable until it take almost 12hrs to get the verification email. Finally get in and nearly every game that we got him requires a Playstation network account. Ridiculous. Sign up and pay the yearly fee of $49.99. They charge me twice. I call Paypal who says they can remove one of the charges and refund my card. Playstation locks my account because I am in debt. Are freaking kidding me?

I have my account banned, by email, for someone that stolen my private information, and sent an email to Sony, even I warning Sony by email and live chat about that, twice, and now my account is banned. Need to do something about it. It's a disrespect with the rights of the consumer. I renewed my Playstation Plus on December 2015 and even bought a pre order game. It's not logical that I would ask to ban my own account after doing this.

Our son plays Battlefield 4 on the PS3. Looking at our credit card information, we saw that Sony had charged us over $200 for unspecified upgrades to the game. This happened with the game Clash of Clans; it too adds bogus charges for hidden upgrades, but Apple was willing to sort this out. Not so with Sony. We sat on hold for an hour because "call volume is higher than usual" (and, from this website, I can see why) to talk to a rep who said she would consult her supervisor about the bogus charges and then proceeded to hang up on us. We called back and got through in only 40 minutes! This rep was more direct and simply said that "Sony never refunds money, even for things the customer didn't order." We at least got them to remove our credit card information from our profile. We filed a complaint with our credit card company who is refunding Sony's bogus charges.

My son cannot upload his Christmas and Birthday PS4 presents as vouchers onto his PlayStation for the last 4 days!!! These vouchers (worth 105!!!) was my son's Christmas and Birthday join presents!!! My son got so upset he didn't leave his room for the last 4 days as he couldn't play with his friends and this ruined our Christmas and his Birthday all together (He was born on the 26th of December!!!). We have called Sony PS4 helpline few times with no actions from their end!! And to my astonishment they are in no rush to fix this!!! They took the money away with no actions to try and resolve the issues!!

I purchased a PSP Vita game from Sony Playstation Store. Eight minutes later another transaction came out from my same card I used to buy only one game. I called Sony support and reported it but they declined my claim that its an illegitimate transaction. I got my bank to reclaim back my money as a result of this fraudulent transaction. Later on I found Sony banned my account. Nightmare! I called again on customer services but they appeared very rude, especially (Sarah, when I called on 23rd Dec 2015 around 2pm). Worst ever customer services based at UK, number 02035382665. Strongly advise to avoid Sony Entertainments. Im selling my Console and wont be a Sony customer ever again!

Disc drive not working correctly 1 month until warranty expires. Sent it to the service center in a sealed plastic bag. Sent back saying "Insect Damage" and the warranty has now been voided. Customer service told us "the infestation has been removed because it's illegal to send insects through the mail." No evidence of insect damage. They say we have to write a letter. Totally bogus. They can't tell us what kind of insects, how many, where? How was it damaged? Send us a picture Sony! The writing looks just like the image above! The same person inspecting the claims?

I currently have two PS4s in my home because the current system doesn't have many two player games unless you play online with another individual, and me and my husband are both gamers. I have been buying two versions of each game for us so that we can play together as well... You imagine the cost, but to the point. Recently I purchased Taken Kings (Destiny) for the both of us w/ two expansion codes. Now it has been awhile since I have actually had my own game system without playing on my husband's and I wanted to surprise him by putting in the codes.

This concerns the appalling customer service I have experienced with Sony - and more so - Sony Playstation Network. To cut a long story short, on purchasing digital content through the PS4, I was actually charged duplicate times on two different days to the tune of $300. Basically, on trying to purchase, the console hung and then stayed on the purchase screen. Only twice did the 'success' screen come on and the digital downloads downloaded, yet I was charged in total 6 times. I got on to their email support, where I was given 'stock responses' that were scripted and I never once felt anyone read what I had put. Instead, all I got was links to the Sony Digital policy.

My Sony PlayStation 4 had the occasional disc error where I would wake up in the morning and the disc had been ejected. On trying to reinsert it, it wouldn't accept it. I would have to leave it unplugged for a few hours was the initial band-aid fix. Then it did it a few times a week. In talking with support they said to send it in as it was still under warranty for a few more weeks. They ran me through every step just this side of wiping the entire system. I expressed that I didn't want to do that unless I felt it was a complete hardware failure. So after toying with it, every time I put a new video game in it, it would do it, so I send it off.

Sony went into my Paypal took $10 for PlayStation Plus without notifying me first. I didn't even want the PlayStation Plus so I emailed them the same day PayPal sent me the alert. I dismantled PayPal at my PlayStation and had PayPal get my money back. So now PlayStation banned me, can't get into my Destiny game after I spent all that money and PlayStation is demanding that I give them $10 back so I can get back into my account with them. It didn't matter that I caught it the same day and that I emailed them. Bottom line, from service agent and the manager by the name of Charles, give them my $10 back if I want to get back into my Destiny game. Got any idea what I've spent on the Destiny game alone and hours to get where I was over a lousy $10 that's mine to begin with? (Pathetic.) Guess that's what happens to us small guys.

I purchased a Rocksmith 2014 track pack advertised as playable on PS3|PS4 but could only download it to my PS4. I contacted the store and after 10 WEEKS, they informed me that the pack was not cross buy and there's nothing they can do about it. I provided screenshots they asked for that show it was cross buy and it was at least a month before they corrected their mistake on the store page by setting the pack as PS4 only. But nobody at the store can understand that what I paid for is not what the pack is currently advertised as. Everyone there has a 'computer 'sez no' attitude. Everyone there sticks rigidly to their policies and refuses to step outside of them even to email a supervisor. None of them bothered reading the entries others had made. Some got the game wrong. Everyone parroted 'not cross buy' even when I explained that it wasn't when I bought it.

This customer service department needs training on professionalism. I was hung up on by one rep because she was too frustrated with me asking questions. The next rep I got was so limited with what she could do and a supv never got on the call to help. I was charged for a free trial no one could explain why. To get my money back we had to cancel the free trial or to try the "free trial". I had to allow them to charge me. Not only was I disgusted by my kids were sad! The best your customer service dept could tell me was to make a new account. RIDICULOUS!! I asked, "where can I go write a review of this PlayStation now program?" The reps weren't even equipped with that information. Now days before Thanksgiving with an already limited budget, I have to wait five days to get back money Sony was not authorized to take in the first place.

Contacted Sony PlayStation support on the 3rd of October because I had purchased Battlefield Hardline premium which has never worked. EA confirmed it was a fault and to go to Sony for a refund. I still don't have a refund. They have told me nothing but lies. Told me 5 days. 50 days later nothing. Was promised a manager callback within 48 hours. Never happened. I have been told so many different stories so many different lies and still haven't had my manager callback or an email from them at all. Still no refund. Basically DO NOT purchase anything from the PlayStation store.

I have owned all generations of all Sony gaming systems. The PS4 I own begins having disk ejection issues. I called service and they are awesome. They shipped me a return box with postage. I sent the system to the service center in Fort Wayne, Indiana. System received October 16th for warranty repair. October 24th, I received my original system back with a letter stating it had been repaired. Power on system, do the update, and once again, disk ejection. Once again, called service and got the "Oh, we are really sorry" speech. I received a new box, resend system in for repair October 28th. Received an email on Nov 2nd asking for a call as they are unable to duplicate the issue. I spoke with Melissa who stated they will send me a refurbished system. Reluctantly, I agreed and am advised they will ship the factory refurbished system.

My son's Sony Playstation account was hacked and over $330 in charges were made on our credit cards over 4 days. We caught it pretty quickly and shut down all our credit cards. The credit card companies agreed the charges were fraudulent and charged Sony back for the funds. Sony claims the funds were "used" but they can't figure out who used them. I walked through the timeline with them, to prove it was not us that "used" the points. Our Sony account was banned for over 5 weeks and when it was briefly lifted the Sony Supervisor walked us through deleting our credit card information. It was all documented on our account.

Hello I have a similar story. My son's system would power on pop and shut off. So I filed a claim with Sony and once receiving the box I mailed it to them. After 4 days I received an email saying my system has be received. About a hour after that I received another email saying "Your system has been shipped." First thing I thought wow they work fast. But after receiving my system and opening it I see a letter saying it can't be repaired for insect damage. The sticker was removed so it now states it's voided from being open. So I opened it to see what was inside and wonder how did it get there. But to my surprise it was very clean and bug free with no signs of ever having any bug in it.

I purchased a Sony PS4 and the Unit did not function out of the box. I contacted the Internet Retailer (Reputable Retailer) and they explained the MANUFACTURER POLICY states I have to go to Sony for Repair or Returns. I in turn contact Sony Tech Support who explain to me I have to send the unit back to Sony and they will repair the system or replace it with a refurbished system. It could take up to a month. I was flabbergasted first at the fact I just spent $500 on a new PS4 only to have it not work and replaced by a used system? Are you kidding me Sony?

My son's playstation was hacked, as a result 130.00 worth of games where downloaded on his account without my permission. Playstation, Police etc where informed Playstation banned the person who did this however would not give me the details to proceed legally, even though this action was taken against a minor. Bank investigated these transactions and refunded the money taken from my account. Playstation then did charge back on my sons account to the Tune of 130.00 and as a result he was then banned from using the account.

I sent a PS4 console to Sony for repair as it would not turn on. It was within the warranty. In fact 1 day before the warranty ends. They sent it back saying there are insect damages on the system. There is not even a single insect at my house!!! When I asked to show them where exactly did they find the insect damage, they wouldn't tell me citing that repair center has the right to return back the items on their own discretion!!! This just says that their support is totally bad. I might have as well gone for a XBOX console!! The worst support ever!!!

I received an email with 6 charges to PlayStation network totaling 284.00. I called Sony first. I was told my ps4 made 167.00 worth of charges and someone must have another PlayStation account and made the rest, WHAT!!! I ask, "What do I do?" The customer service rep told me since it was a PayPal transaction contact them for the refund. I did just that, and the next day my account was suspended. So all the games I bought before are gone.

I don't know who to address this to but I downloaded the season pass of "Life is Strange" on the PS3 and episode one ran smooth no problems... 2,3,4 all have glitches that make it unplayable. The character will get stuck in place and the words will turn into codes making it unreadable. I spent twenty dollars on this game and I've deleted and reinstalled, replayed the game up until that point and nothing changes. I'm frustrated because I want my twenty dollars back if I can't even play the game. I'm not sure if it's the PSN's fault or the creator of the game but I want to know if there's something I can do to get it to work or if I can get a refund? Please and thank you so much :) I really love the game so far and would really love to be able to play it. If you have any suggestions please email me! :)

My PS4 was having HD issues, so I sent it to Sony's Warranty Repair center since it was still covered under warranty. After three long weeks of waiting to receive, ship, and reship it back to me, it immediately starting making strange noises and the fan rages and overheats. It was never having issues like that before and Sony's response is to just send it back to warranty repair again. I'm out two month of my PS+ membership as well as countless lost hours of gaming.

I have owned every generation of playstation (including 3x PS3s for watching Tv and gaming) but have twice been caught out by your refund policies. The latest time I didn't realize the playstation plus membership was on automatic renewal and have just paid £40 for something I don't want or need. I am so annoyed with your zero flexibility policy (I must have spent >£2000 on PS over the years so £40 or some good will gesture would be trivial) I will no longer buy anything from Sony and have sold my PS4. It's a shame as I think the brand is great but let down by its customer policies which make me feel my loyalty and custom mean nothing to Sony.

So here is what I did. My friend tried to pay off his service repair by his debit card and it didn't went through. He told me if I used my credit card and that he would pay me back (in which I agreed, in which I shouldn't have agreed). So anyways, the payment went through on Sept 22 and that it disappeared on the 24th. His box was shipped around the 24th and that he received it on the 28th (in which I did not realized that the purchased appeared on my credit card twice). I called Sony the 1st time, and that they told me the two pending charges worked out like this, "one is suppose to disappear and the other is suppose to stay."

My ps4 was hacked. PSN tech support said that I was hacked. Then they banned my account for "violation of service agreement" w/ no information to justify this action against me. They asked if I had shared my account info w/ anyone. I have NEVER given ANYONE, other than tech support, my info. I have never used my account on another system. I have not violated ANY terms of the service agreement. They said there was another system, at a different location, using my account. Three different call center managers informed me that there is nothing I or they can do to help me, and two of them said I probably didn't do anything wrong.

I purchased my son a Playstation 4 February 1, 2015. It was a reward for good behavior at 500.00. In May of 2015, the system stopped working so I called Sony to have it repaired. After two weeks, the system was returned unfixed due to "bug infestation". So I take the unit to an independent repair shop and they say no evidence of bug activity and they repaired the loose HDMI port but they couldn't repair the power lost problem. After they called Sony to verify that it was a common problem with this system, I was told to send the unit back to Sony and they will fix the problem. So after 5 weeks trying to get this unit repaired and paying an extra 100.00 for outside repairs, I get my son's unit back unfixed because of bug infestation!!!

On September.2.2015 I have contacted pan on the online chat and talked to a person named Sean, because my account was banned by psn for no reason. I asked why, and he replied and said for violating psn rules. I haven't logged into my account for 2 days, and when I come back it's banned! Then I asked what can I do to get it back since I didn't do anything, then he replied with "You have to make a new account cause this one is gone sir." I told him that I have spent a lot of money into this account and I want it back since I didn't do anything wrong, and he replied again with sorry the account is gone. Then I have asked for a Supervisor and also what's his name or his employee number or whatever they give to the customers, but he left the chat room.

Do not do business with PlayStation!!!!! If you do, don't be dumb enough to purchase any games through PlayStation Network! I bought 3 games through their network before someone stole my credit card and made fraudulent charges. I disputed my credit card and got my money back, in return my ID was banned, thus not allowing me to play any of the games that I already paid in full for! I called customer service and they kept saying the same statement over and over again, and when I had a statement that made their answer seem incorrect there was an awkward pause for about 15 seconds because their service agent did not even know a logical rebuttal. Please do not waste your money doing business with these crooks.

Playstation is a thieving company! My daughter accidentally purchased $80 worth of games through the ps4. She is 2 and was playing with the controller. When we contacted Playstation they agreed to return the money to us. They put it in my Playstation wallet! Basically they made sure that no matter what they get my money. It cost us $200 in overdraft fees, which the bank will not refund unless Playstation refunds the $80. They're a greedy company and no longer worth my time!

I had to send in my PS4 for repair 2 times in a 4 week period. After the first repair I needed to deactivate and then reactivate the system as my primary system in order to have access to the benefits of being a PS plus member. After I sent in the system for the second repair, I could not deactivate it because it was done in the previous 6 months. So now I forfeit the benefits of being a PS plus member. Customer service would not correct this or give me a refund of my PS plus membership.

Using my PS3 console, I was able to download a game that is not playable on my PS3. Sony say that the version I downloaded was for something called Vita (no idea what that is), but say there is a separate PS3 version. Why was I not able to download that? Why was I not prompted before download that this was not a version I could play on the machine I was buying it from? I have to save money to be able to purchase Sony products, but as a multi-million dollar corporation they don't think it is reasonable to refund the money I paid, in good faith, for a product I cannot use?

Last week I tired to play a downloaded game on my playstation and I got a message saying my console was deactivated and when I tried to reactivate it, I got a message saying I had too many active consoles. I went online and it told me I had 5 active consoles. I have only ever owned 2 consoles and 1 of them is dead. So I looked up how to deactivate the consoles and followed the steps to deactivate all consoles where I got a message saying I had to wait 6 months because the deactivate all feature was used recently. Hmm, I tried chatting with support. They gave me the same run around and would force me off the chat when I kept asking them how I have 5 PS3 registered and I have only owned 2.

My daughter's PS3 stopped working after an update. She had no choice but to perform the update as it wouldn't let her carry on playing without it. I rang Sony helpline and they have told me I will have to send it to them. It's out of guarantee so will probably cost a fortune. Why should I have to pay to fix a problem that Sony have caused.

Terrible customer service. I first contacted Sony through chat about a defective ps4 controller. I was told I would have to call Sony to get this resolved. When I called I was told I would have pay out of pocket to send it in, and they would then send me a new one or repair this one. I was also told basically, if I didn't like it I could write to consumer affairs. No phone number, no email. Just an address for file 13. Bottom line, Sony doesn't care about consumers, all reps I spoke to were very obtuse, apathetic, and smug. Very take it or leave it attitude. Ladies and gentlemen, I don't know about how you view this, but I'm disgusted.

I bought a PS4 July 2014, and it broke this year March 2015. We sent it to them to repair (it wouldn't turn on, no lights etc). They sent it back with a note saying the PS4 had Bug Insect Damages and they wouldn't fix it. This is a 400$ gaming system used less than a year. The games cost around 50$ a game and they wouldn't fix it at all. The cost of fixing it would be 150$. I am SURE there are no bugs in my room or roaches that would have gotten into my PS4. I also have an XBOX 360 I use which I keep NEXT TO MY PS4. If bugs got into the PS4 the XBOX would have bugs too but works fine. I feel extremely betrayed and angry at this situation especially for a company that has a 1 year warranty. I am almost sure they did not even open my PS4 box but just slapped a "insect damage" excuse onto the box and sent it back to me. I will never again buy a Sony product.

Just spent 45 minutes on the phone after minor son ran up over $500 for purchases on a FIFA game. Asked for partial credit but was told "too bad. Read the terms of service." No waiver at all, we learned. It is going away as is everything Sony in our house. Be careful folks.

I bought the PS4 for my son for Christmas 2014 and it stopped working in Feb 2015. Sent the system off to be repaired and they didn't fix it due to insect damage. You talking about pissed. Sony is full of it and a big rip off!

I purchased a PS3 in March of '15 and hooked it up to notice the blu ray doesn't work; the system will play games and regular DVDs but not blu ray. I've had my system in now 3 times since March and they keep sending me refurbished old systems with the same problem. They tend to sit on the unit for 2-3 weeks without fixing the problems. The cs people at 800-945-7669 are generally not knowledgeable or helpful, especially manager Jose who says that if I have to send in the unit another time, since it is outside of the 90 day warranty period, I will have to pay to have it repaired. Complete crap and utter disrespect for the consumer.

The PlayStation Network where you can buy online games has been fine, but we had a billing issue today as multiple $5 charges we did not authorize were made over and over within minutes of the original purchase (still not sure why!) and PS could not/would not refund our money to our credit card as it was "over a certain amount". They were, of course, willing to refund it to the PS Wallet. The total of overcharges was $175, so I told them there was no way. Now we are working through our credit card company to dispute the charges and each $5 repeated and incorrect charge has to be disputed individually. I have been on hold with my credit card company now for almost 2 hours as each charge that was not our fault has to be disputed separately.

I subscribed to PlayStation 4 through Sony Entertainment. I sold the system back to Game Stop, and they advised me they cancelled the subscription. I noticed my Chase account was being debited Dec. 1, Mar. 1, and July 1. I called Sony and spoke to Joseph Ref # ** and he advised me he could only credit me for one payment of $17.99. To date I have not received the credit. In addition, I am looking for a credit for the Dec. and March payments which were deducted from my account. I should not be paying for a service I did not receive. I am looking for a refund of $53.97. PS4 Account **.

So around the time Sony was hacked somewhere along the line my information was stolen. Back in February I was playing my PlayStation 4 when someone kept signing into my name. I changed my password. Recently I realized that whoever this Person is deactivated me of my system by activate my account on their. I have no clue who the person is. I called Sony PlayStation 6 time and online chat 3 times, and even filled out a support forum to get help.. When I contacted Sony PlayStation and told what's going on and asked them if they deactivate my account from this unknown source system. They told me "Oh we can't do anything." I have to wait 6 months. I stressed it's not fair because I had no control over this. I then informed that Sony change their policy where customers have to wait 6 month to deactivate a account whether it's their fault or not. I even contacted the president of the company by email and she never answered back.

Scammed!!! Back in February 2015 we purchased a Playstation Plus membership and was charged double. Right away we contacted the bank to dispute one of the charges and get a refund. Sony bans our account even though it's paid for. We call Sony and we're told to purchase a card from a retailer and call to activate and in 3-5 days the account would be cleared and we would be given a refund. BIG mistake!!! I called today to have the refund issued back to our debit card and the first guy tells me that we authorized both charges back in Feb because Sony automatically charges you for another year when you buy the first year, that it's been more than three months so no refund, that instead of a one year membership now we can have two.

Before I write this review, I just want to say I love the PlayStation products. I have a huge problem with their customer support and online. So, first off they messed up and charged me twice for my PlayStation Plus. I called them about the issue and asked if I should dispute the charges with my credit card. The woman I spoke to was being very nice, and said "That would work". Guess what? It did not work. Sony ended up banning my account. So again I call their mediocre customer support. I got another woman who had no clue what she was doing, so I asked to talk to the manager. When I finally got connected, a very ignorant man was on the other line. He, like the other two people, did not know anything either. What made it worse was when I tried to explain it to his simple mind he started cussing and threatening to end the call. This was the manager, and he was the least professional guy I have ever talked to.

I am so dissatisfied with this game system. It has not worked properly since I opened the box. Sony customer service sucks royally. I've had to send this system back for repair two times and I now have to send it in a third time because it is yet again malfunctioning. I asked the customer service rep to replace the system altogether and extend my warranty to me at no additional cost, since the system has sucked since day 1. He was of no help at all except to send me another box and be gameless for yet another month. I'm so disgusted and I plan on telling everyone I know closely and in passing never to buy from Sony.

On Tuesday 2nd of June I turned on my PlayStation 3 and was informed of a mandatory system update. After downloading the update it began to install but froze on 99%. I left it overnight hoping it would correct itself, it did not. Having suffered a similar fate on the previous mandatory system update (which was resolved by a member of PlayStation system support who was so helpful I sent an email to thank him for his help and persistence), I went straight to the official PlayStation website and was informed to restart the machine and hope that would be sufficient action. It was not, so following the advice on the Sony PlayStation website I attempted to put the machine in safe mode and install the update via a mass storage device. The PlayStation would not enter safe mode despite numerous attempts, it just began to install all over again before freezing on 99%.

Our machine started randomly beeping and ejecting a few months after we received it. Very occasionally at first so we thought 'no big deal'. It started happening more frequently and life happened and the warranty period slipped by. At this point it happens so frequently that it's impossible to play a game on because the disc eject ends your game and annoying doing anything that isn't disc-based due to the constant beeping and disc/eject noise.

First Ps3 fat system ylod. Send me a slim. Second system keeps turning itself off after a couple of minutes. Oh and I tried replacing the hard drive and restoring the Ps3. Of course the guy on the other end told me since I did all of that no point in trying again. "Just send it in we will look at it and if we can't fix it will give you another refurbished one." Yay so basically the same schtick over again. I waste $80 dollars on another refurb made in china with cheap parts and assembly.

My kids had received a PlayStation 4 for their birthday, they had it for almost 3 weeks. The system started to smoke. Call PlayStation, they asked me to return it. Come did today, I get a phone call - I was told it had a bug in it so they wasn't going to fix it. Talking about health issues, they are full of it. People spend hundreds of dollars on these systems and they turn out to be crap. I know for sure I don't have bugs in my house so when the guy told me that, I was very pissed off. Who do we need to get in touch with because this needs to stop.

I would like to start a civil suit against Sony PlayStation. I have seen online literally millions of people who have been wronged by their poor products. And after spending $500 on game system not including high price game disk and accessories. After 1 yr you are stuck with the malfunctioning system. So you are paying $500 for a year worth of play.

They charged my credit card for unknown services and suspended my account when I disputed these charges with my bank. No help, no explanation. Thievery and blackmail.

We purchased a brand new PS4 just under a year ago. Had issues with the DVD drive not accepting DVDs. Even though we registered when we bought the unit and it was under a year old, they wanted a paper receipt from the store. The store (Walmart) could not get one to us. We boxed the unit carefully for shipment with Styrofoam on each end as Sony tells you to, then had to pay over $150 for the repair.

Okay, so you guys had a PS3 right? So you know all about the error codes and ** that ps3 makes. I had an error code (8002AD23) for weeks! And I called Sony, over and over and I called my internet service provider over and over. And one time, FOR REAL, Sony just hung up on me! They didn't even say bye or anything! And my error code was still there! It's connected to an Ethernet cable, I disabled the media server, I did everything Google said to do. Sony is a piece of ** company. If I were you, do NOT buy a Sony product. STICK with Xbox or anything other than Sony.

In December of 2013, I purchased a PS4. The device was not used much but in October of 2014, the Blu-ray drive stopping working. I called Sony to get the device repaired. Sony sent a box and I sent them the unit. Instead of fixing my unit, Sony sent me a factory refurbished unit to replace my unit. It did not bother me at first since I did not really use it for much gaming. I set up the unit and when I pressed the power button, it powered up for a second and shut right back off. I was very upset that my unit was replaced with another unit that would not even power. I tried several times to get the unit to power up and each time I had the same results. The unit would not power up. Again, I called Sony for service. This time I asked them to be sure the unit they send me a unit that actually works and to test it first. Sony again sent me a box to return the unit.

Bought for Christmas. Stop working in less than a month. Sent back, said they saw a bug. Would not fix or replace.

I contacted Sony who sent out a box to ship it to them and after about 4 weeks I got it back. I was so excited that I hooked it up and flicker and then black. It shut itself off. Come to find out they did absolutely nothing. I called them back up and they said that some tamper resistant sticker was missing. Now I know this to be a big fat lie. I had pictures of the counsel and one picture you can see this small sticker over some screw holes, but Sony said that it arrived without that sticker in place and they were not going to fix it. I accused them of being liars and that someone there took the sticker off. I had no other recourse so I bought a new one. This one is and has been working fine.

Purchase a new PS4 back in May 2014. Work great for a few months until it would start ejecting games, even if there are no games inside it would eject. Call Sony (first time ever since PS1) "no problem we will send you a box to have it service." Box comes a week later, but it is missing shipping foam inside. Call Sony, they said they will send me new box. After I notice I didn't get the usual email from Sony of tracking, I called Sony 2 days later. They never sent the second box, they forgot.

PlayStation had been the model for backward compatibility in the past. What made the PS2 so great? The fact that it would play PS1 games, that was unheard of at that time. What sold me on that huge price for the PS3? The fact that I could play PS1, PS2, and PS3 games on it. So I realize I should have done my homework on the PS4, but I didn't. I was uninformed and when I got my tax return, I bought a PS4, believing that the PS4 would surely have some form of backward compatibility. Hell at least I could transfer my classic PS1 & 2 downloads to it, and sooner or later I could start downloading classic PS3 games to it...right? No. No classic game downloading, no transfer of games downloaded to the PS3, and NO backward compatibility on game disks.

So I sent my PS4 in for servicing because it would freeze on the load screen. So I send it and they receive on the day the warranty expires. I get an email confirmation the next day-- my system was repaired and it is on its way back. When I get the system back it I get a paper stating the console could not be serviced due to insects or infestation, I thought this was pretty crazy, I don't have bugs! So when I opened the box to inspect the console myself it had not even been opened. I know this because when I first purchased my system I taped over the warranty void stickers to ensure they couldn't be removed. They hadn't been touched.

I purchased a PS4 for Christmas and a couple games and an extra controller. The system had a glitch problem. The screen would twitch, go to all snow then all black, and back from time to time. I contacted customer service, they had me try a system reboot and check for a software update. None of which fixed the issue. They sent me a box to send it in for service. I received a totally different system which appeared to be new but the glitch was even worse. I contacted customer service again. They did a system reboot and I updated the software. Again the problem was not resolved. Customer service wanted to send me another box to send the unit I just received back for service. Why didn't they check the system out before they sent it? At this point I just wanted my money back.

I purchased a EA Sports Madden 15 Super Bowl edition on Super Bowl Sunday 2/1/15 for my son, and had issues with the download, so I thought I made a mistake and bought it again without realizing it. I was still not able to download the game at this point so I called Sony Playstation Network and a nice lady explained to me that EA was having problems and that she would refund me for the second purchase & to wait a couple days and attempt to download the game again. I followed her instructions and did so and now it is the 10th of February and I could not download the game. So I contacted EA as she had instructed and they then said because I purchased it through the PSN I had to contact them.

I downloaded a game a few days ago, & on playing it, I found it to be faulty & unable to save your game or load it either. I deleted & re-installed 7 or 8 times, but nothing - same problem. The reason lay with the update file, I can only play offline, but that's beside the point - it should work properly. I phoned Sony requesting a refund due to a faulty product not fit for purpose. They told me they can't issue a refund, unless I contact the developer first to tell him his product is faulty, & he has to contact Sony. Only then will they refund me.

So here is the scoop. I purchase a game off the PS Store on Sunday (1/25/2015) called "PvZ Warfare" for $35.99. Two days later, now Tuesday (1/27/2015), my friends notify me the game is now worth $10. Upset that I had to pay $25.99 dollars more, I call customer service. A customer service agent tells me that he can offer me a refund, and tells me I would get a e-mail telling me when it its available. Overjoyed, I thank him without thinking about how long it would take to get my refund.

So here it goes. I bought a ps4 on launch day. Worked for about a year then got the blue light of death a year later, so I sent it to be serviced. When I got it back it work for a couple of months then it happened again, blue light of death. So I sent it in. It keeps happening... I'm on my sixth or seventh ps4 that I just got back for service and you guessed it, blue light of death. I've spoken to supervisors and they just keep giving me the run around saying they don't get any say if I get a new console, that it's the service division and there's no way to contact them. And they wouldn't give me the corporate office phone number because apparently they don't have phones, they told me to write a letter and mail it to them but I managed to find it online.

Bought a Playstation 4 for my kids for Christmas, along with a lot of games/controllers/a Giftcard for Playstation Plus. We opened up this great gift from Santa, and the blue light would blink and shut off. Called up customer service Christmas Day and set up service. Sent in my unit same day that I got the box, Sony had the unit for two weeks. Was suppose to get an email with tracking back, did not get that until three days after receiving my unit back and it was already back for repair number two. That's right, my unit came back even more broken than the first time. It was completely dead. So now I have a $400 paperweight and $600 worth of games not even opened.

I sent my PS4 in for repair after it BLOD after one month of use. There was a game stuck in the system when I sent it off. On the form that came with the return box, there was an option to check "game in system". I should have known they would take a crap on me. I got my system back with no game in it. I called customer service and was pretty much told it never has anything in it and to buy a new game. WTF. I shipped the system with a game. I should get it back. Hope I Never Have To Deal With Sony Every Again. I would sell my PS4 if it wasn't a gift from my girlfriend!

It's shaming that I could use the DualShock 3 for 8 years with no problem. And now that we "evolved" to PS4 the joy pad lasts only 200 hours of gaming to waste. R2 and L2 are unusable, they get stuck. Furthermore the material covering the analogics is crap. It's all a mess. It's simply unfair to gain money on the accessories. ** capitalists.

Hi I bought a PlayStation 3 with a 500 GB Capacity December 15 2014 at first I thought it would be nice to have a PlayStation system due to the fact I had the PlayStation 1 in the seventies. I did not know that the quality of the system is so poor when it comes to downloading. The system is very slow, example I brought Gran turismo game online at the Sony play store which is a 15 GB download, which took 6 hours to download then it said it needs to update the game which took 13 hours to install and now I'm still waiting for it to install.

I have been a paying customer with the Sony PlayStation company for years. I just recently purchased a PS4 about 8 months ago as well as an exclusive membership to the PlayStation network premium membership. I have had problems with the network and server ever since. There are times of uninterrupted fun play but it never fails to have internal issues or issues with hackers from outside. They need to work on their security and protection of customers accounts. I have lost a great deal of money and countless hours of time having redo some things. If this continues, I will seek reimbursement.

Though the Sony "PlayStation Plus" online service has been down for the past 3 days with no access, this actually is just a coincidence to the timing of this complaint. I purchased a PS4 on 10/22/14 to join a networking group of friends in a Madden League. I purchased the PlayStation Plus online "service" on 12/3/14 for $49.99. We were all disappointed with the connectivity issues of the service while playing our football games, but what shocked me was that games that were interrupted were not programmed to auto-save. My Game 1 (my last game) of our season was interrupted in the 4th quarter and none of it was saved. It was too late in the evening to replay it. Sony creates value by providing the world with entertainment, but all I experienced was frustration. As a developer, there seems to be a lack of care for the user experience. The next day, I quit the league and am in the process of returning my PS4. The PlayStation Plus online service is not a lot of money ($49.99), it's the principle. When I contacted the PlayStation chat help, they refused to refund me the prorated unused subscription (344/365 days). The rep closed the session, and then blocked me from further contact.

PS4 Pre-ordered GTA5 a few weeks before release, I paid 55 pounds into my wallet by Paypal, money taken out straight away. An error code popped up stating something like: It was too early to purchase. I did not think anymore about this, as the money had been taken from SEN wallet. The night of release of GTA5 (large download for GTA5 night before) would not complete. Download error said: payment required. So I made a payment of 55 pounds thinking it had not gone through but I checked my paypal account and it had been taken twice for the same game GTA5.

Today I got my 3rd PS4 in a row from Sony assistance that won't even TURN THE ** ON! Exactly like the last two! And I'm not the only one in here since I'm reading similar experiences to mine!!! What sick game is this? This can't be a coincidence since I'm talking about the European support (I'm in Italy, the replacement comes from France) and reading that the USA one uses this sick strategy too. THIRD BROKEN CONSOLE IN A ROW. Are you ** kidding me?

I have been a consistent PlayStation owner since my first PS1 in 1998. I have a PS2, 2 fat 60GB backwards compatible PS3s, and a PS3 slim white. I purchased a white PS4 about 3 months ago. Shortly after I picked it up and started playing, I was seeing power issues. I followed the guides on YouTube to troubleshoot a few things. Until ultimately, my PS4 turns on then shuts right back off with no power until I unplug and re-plug, then the loss of power reoccurs. I contacted Sony in efforts to have my system serviced and they instructed me to mail it in to them with a prepaid postage box that was sent to me. After waiting 2 weeks, the system was returned to me unfixed, stating that my system's warranty is voided because of BUGS/INSECT INFESTATION. Not water damage, not physical damage, but bug damage. So even if bugs have nothing to do with my problem, a bug can void my warranty. So I paid over $459 (Destiny bundle) for a system manufactured in July 2014, that is out of warranty in November 2014. They gave me no other options. The rep just sat there on the phone offering no alternatives. I'll take this as either a sign to stop playing video games or possibly to give Xbox a chance.

I usually have pretty good experiences with Sony Customer support. I usually use their chat option. However, today I had the worst experience I have ever had with Sony. I was acting as a middleman between Sony and my friend who tried to contact them earlier. Here's the story: He bought a $50 PSN card and had it activated. For whatever reason, when he tried to redeem the code, he would get error messages and "invalid code" messages. He ask Sony for help and was greeted by a representative by the name of Juan. Juan read my friend's question, and replied "We are updating PSN at the moment. Goodbye." Sincerely, verbatim, that is what he said. He did not give my friend the chance to respond, so he was understandable mad and felt robbed.

I'm really disappointed with my new PS4. I bought it on Black Friday. Having a PS3, I was really excited, but to find out that most of the benefits of the PS4, you need to buy internet and buy a the PlayStation plus as well is just ridiculous...

I purchased a refurbished PlayStation 4 from a Sony's authorized dealer Gamestop in May 2014. In the month of August I started having problems getting the system to stay on what the online community call the blue light of death. When I called Sony, the technician did not even try to trouble shoot. He said he is aware of this problem with the systems. He is going to have a box sent to my address. He told me Sony has a year warranty and everything would be taken care of the system is not even a year old upon Sony receiving my system. I was sent an email informing me that I had to pay 149 dollars for my system to be serviced. I spoke to the supervisor and a floor manager about my problem. They seemed concerned but still told me they’re sorry for the inconvenience, there's nothing they can do. Either I pay the one hundred and forty nine dollars or they’re going to send me back my system with no repairs. My issue is if the problem is common, why wasn't the systems recalled? It is a manufacturer day one bug and I'm not the first person with this problem. The system carries the Sony logo and Sony has a year warranty on there products. It's not even a year since the product was released. Why am I being charged 149 dollars for a manufacturer issue? It is unfair and unjust.

December 24th 2012, I purchased the 320GB Uncharted Slim Console Bundle with a 3 year extended Sony warranty. August 4th 2014. I sent my console to Sony because the console was freezing up & crashing. After 4 weeks, they returned to me someone else's console- a extremely gouged up scratched up 160GB slim with someones initials deeply carved into the side of the console and running the length of the face plate through the eject button and through the power button, it had a deep, deep, gouge! The serial on the back was incomplete & canted. After lengthy time on phone with a Sony rep, they sent me a return box. This was Monday September 1st 2014, I call Sony on a bi weekly basis and they give me excuses and then ultimately hang up on the call. It's now Saturday November 29th 2014, I haven't had my PS3 in 4 months going onto 5 months! What should I do? What can I do? Because all Sony wants to do is avoid the issue & hang up.

I purchased my PS4 March 2014. October 25, 2014 I called the customer service line because my system would not turn on. I would hear a series of clicks and the system would shut down. I sent my system to the service center in Fort Wayne, IN. Nearly a month later, November 21st I received my system back from the service center. I set the system up and turned the system on. I was greeted by the system showing its blue light and then the light flashed white and a message stating that the PS4 could not turn on. It couldn't find the storage. Turn the system off. I called the customer service line to reach a rep who could not understand English and I spent about five minutes trying to give him my email address.

I purchased my PS4 last year. First day it was available through Amazon.com. My controller's analog sticks started peeling less than a month into using them. Now recently my left analog stick started getting stuck in the up or down position and makes very difficult. Sony acknowledges it is a known issue as do hundreds of consumers online even members of the game industry press yet Sony is making consumers pay the shipping expenses for their mistakes in manufacturing. I talked to customer service and they refused to work with me. They said if it was the PS4 itself they could send a shipping box and label but since it's a controller they can't do anything about it. I asked for them to send me one of those boxes since my controller would fit in it. They were adamant in refusing to help me, and the second supervisor I spoke with hung up on me. Sony will not get another dime from me again. I'm done with them.

Bought a PS4 in February 2014, worked for about a month and then it wouldn't read disks. Called Sony, they sent me a box so that I could send it back to them. A month later, I received a new PS4. Out of the box it had the same disk reading error. After 2 hours on the phone it was determined I needed another box sent to me so that I could send the PS4 back again. Now in October 2014. I just received my 3rd PS4. This one won't even turn on. Another call to Sony and guess what... We get another box sent to us. The best part is, I bought a year's worth of Play Station Plus... It's become a running joke at home and at work. Can't wait to get my next box. In conclusion, the consequences are wasted income and a lot of frustration.

Last week (Sunday), my PS4 wouldn't turn on. I contacted Playstation Support and was told I needed to send the system in for repair. I found this strange, as with the PS3 they would do a "doorstep swap" via DPD. I packed the system as described in the email instructions I received and sent the system off. The shipping label sent via email clearly states the service is a 48Hr courier service and Sony would be in touch once the console has been received. I thought I would call customer services on Thursday (72 hrs after sending the parcel), as I hadn't received an email, only to be told they hadn't taken delivery of my console. I tried again on Friday and after being on hold for an hour a human voice answered the phone and said "Lines are now closed please call back later", needless to say I was stunned into silence and the voice on the other end of the phone repeated that lines were closed and when I questioned them, they just hung up.

I bought Battlefield 4 for the Sony PS3 and inside was a code to allow me to update to the PS4 copy for £10 as long as I used before 28th March 2014. On 20th March 2014, As I couldn't get my hands on a PS4 before that time I used my laptop computer to register my code through PSN and my account. After doing so I didn't get the option to pay the £10. Concerned I called PlayStation support. The guy said he would speak to his manager and came back and told me, as I had used the code (and he could see it on his system) I could pay once I bought a PS4, no matter what the date.

I bought 2 ps3 units, each had problems within 7 or 8 months. When problems were reported to Sony, their tech only mentioned things that were already tried! My grandkids are not getting ps4s this year, maybe not ever!

Playstation SUCKS! Someone hacked my son's account and made a $100+ purchase and when I disputed with CC company (and cancelled my card) and the charge was reversed. However, PlayStation locked his account saying that I had to pay the $100+ to unlock it. So this was all on instant chat because they don't list a phone number. So after 20 wasteful minutes they gave me a phone number. I called and it's a 30 minute wait time. I CHECKED - it's not on his console and he wasn't even home at the time of purchase. PLAYSTATION SUCKS! All this technology but nothing to prevent fraud. They're all about the mighty dollar. **!

I purchased my Play Station 4 at GameStop last November when it came out. I also got on the same day my pre-ordered copy of Assassin's Creed Black Flag. I was so excited I finish the Bonus content of the Aveline mission that same night after loading all my exclusive pre-order content. Three days ago, I went into the system because I wanted to update my Season Pass enabled content and to my dismay, the Season Pass is no longer in the system and the installed content was no longer available in game. The only thing that showed as available to be played was the Abveline mission I finished the first day I got the system.

I barely used the Playstation 4 since there were no games of interest. I been waiting for a particular game, which is releasing next week (I pre-ordered it). Suddenly today, my PS4 stopped powering on. I tried to return it to Walmart, but their policy is 15 days for game consoles. I still have the box, packages, and receipt. When I contacted Sony via phone after the rep acquired all my info, the call was disconnected. I called back. Unfortunately, they were closed! I then went online to the chat customer service. Processed the repair service, but it takes up to 25 days to repair the console. Also, the chat rep stated the story should allow the console exchange within 30 days. I clearly told the rep my story with Walmart.

I bought a PS4, spent over 500 dollars on this including PS Plus and a game. I pay for PS Plus and we get free games every month but what I don't understand is why are the free games like Super Nintendo games, I mean, can't Play Station afford to put a few decent free copies on PS Plus? For example the free games for August are FEZ and Road not taken which both look like Atari games. I mean, cmon Sony, you make billions of dollars a year, wtf... Also the games I've played don't look much better than PS3. I'm switching to XBox, screw Play Station and their cheap crap.

Just want to express my extremely bad experiences with dealing with Sony PS4. I have this console less than 2 weeks and so far I have a controller that is only lasting 50 odd mins and also emailed the the support team 6 days ago and have not got a reply as of yet. I am getting nowhere on Twitter and also was advised to go onto an American online help site who with an agent Daysi ** who was extremely unhelpful.

During the latest required update I was sent corrupted files which rendered my PS4 useless. This was the last straw as I have had problems since day 1. Brand new out of the box. I am also being sent 100s of emails from them stating a box is on the way in error. They apologize but have refused to help me or correct the problem. Filing suit is the next step. I have noticed many others are listing the exact same problem. Hundreds of hours with tech support and still nowhere.

Sony PlayStation account email had been changed without my knowledge and help was required from Sony help team. Initially via email Sony appeared very helpful. From the moment that they were going to make contact they were awful. They never made contact. Every time we emailed they started the claim again as if it were a new claim. Trying to make phone contact we were hanging on between 47 mins and 136 mins. When we finally got through to an adviser the phone was hung up without us saying a word. This has been the worst support or handling of a query to resolve an issue that I have ever encountered. The issue is still unresolved after 2 months and I have finally given up. I am going to now get an XBOX and ditch the PlayStation.

Today, June 11 2014, I try to contact Sony's Support about my PS4 System, which is giving a error code (CE-34878-0) SINCE the first time I opened and plugged in. I have four games COD Ghosts, Fifa, Killzone and Battlefield 4. NONE of these games have been played from anyone here at home. I bought it for my son (and of course for me) and we tried and tried and tried and nothing. We start the game and as soon we start enjoying the new platform, it crashes. After contacting Sony's representatives, they walk through me to see if we could get rid of this annoying error code. No success. They've said that they would send a box to my brother's home to get it fixed or replaced. Let me explain: I live in Brazil. My brother is in New Jersey. I asked him to buy it for us at day one and since we had to wait for his visit to get the console back to US, I was instructed by SONY's people to wait for his back and then they would send the box for the service.

I purchased my very first gaming system. Waited in line on Black Friday to get a PS4. I have used it for streaming but recently purchased my first game (as you know they aren't cheap). A week later, the PS4 would not turn on nor eject the game. I sent it in for not ejecting the game and was assured it would be returned to me. I did receive a new system but no game. Sony refuses to return my game because the technician did not place it in his notes as he told me. This is NOT my fault that Sony hired someone who is incapable of doing their job accurately. It was sent for stuck game so obviously there is a game "stuck" inside. Now I have a gaming system with no game. It is bad enough the system only lasted a few months before it burned out. Now my first experience with customer service is so negative. My $200 Sony headphones went out after 4 months and were not covered also. I was interested in a Sony Alpha camera as well as an Xperia Z Ultra phone... I think that I will pass as I can see they have poor customer service and unreliable products.

I didn't receive any reply or feedback from you since I have sent my email dated June 8th, 2014. My kids own five devices from playstation: 2 playstation 2, 1 playstation 4, 2 PSP. Since end of March 2014, Sony Playstation abusing my children's rights and I was so patient watching Playstation treating my kids badly and denying their right because of Sony Network Security Breach and weaknesses in your network. They are causing my children's psychological damage and huge frustration, and treating them as a wallet not as a loyal customers.

I just got the new PlayStation 2 and oh man what a product. I mean these graphics are amazing and I love it. Sadly, my Sony T.V. sucks and I can't play it. :(

I consistently get kicked off online play with NHL14 on my PS3. Doesn't matter when, it will kick me off randomly. When online playing and have it be unreliable makes it not desirable to use or play. Help please.

Anybody out there deciding between PS4 and Xbox One, I highly recommend going with Microsoft. Someone either hacked Sony or my account somehow and took 116.92 out of my bank, while the network was supposedly down for maintenance. It has been 5 business days and they are claiming it will take another 5-7 days just to put the money back in my account. In the meantime, I am racking up late fees on my bills. This never happened in 8 years with Xbox, I have had PS4 for a little over a month and I get robbed. Something needs to be done about this!

I turned on my PS3 on January 14, 2014, to play Call of Duty Modern Warfare 4 and was greeted with a fatal error. After attempting to reset the controller memory to default settings following the online directions the memory error persisted. I called customer service to be told that my PS3 was 1 month out of warranty and that it would cost an additional $99 plus S&H plus sales tax (I live in Taxafornia). Whatever happened to Sony building hardware that lasted for decades without problems. I gave my 20 year old Sony television away two years ago and the remote even still worked... I waited to talk to a manager for over 10 minutes as my iPhone was dying a fast battery death and was told 4 times that I was about to be put in contact with the manager. Frankly if I cannot get this repaired or better yet have a new console delivered to me at no additional cost I will never buy a Sony product again. As it is I play offline and have probably played that PlayStation less than 100 hours total. What a ripoff the PS3 is if it will barely last past the warranty period.

I sent my new broken PS4 to Sony PlayStation for service on 12/09/13. They serviced it on the 10th and shipped it out on the 12th according to the email and tracking number I received. FedEx never received my system and every time I contacted Sony PlayStation, they tell me it's coming. It's been over 9 days on an overnight shipment and till now Sony doesn't know where my system is at. I've spoken to Theresa, David (supervisor) at Sony and nothing. I've asked for my money back, another system or even my broken system and yet all I get is a big NO!!!! Their solution was for me to go to GameStop and get my money back from them as if they had anything to do with this. How is GameStop gonna return my money without me giving them a broken system or Sony refusing to call for a replacement. If anyone is going through this please help. AFTER 15+ YEARS OF BEING A LOYAL PLAYSTATION CUSTOMER THIS IS MY REWARD!!

I, Brian **, sent my PS3 to get serviced and they originally had the correct residence when they sent a box to place the damage PS3 in. When Sony completed the service, they sent it to the wrong address. After 4 calls later I finally spoke to an account specialist. She then fabricated and said someone signed with my initials which is clearly false when my initials is B.L. and the person initial J.L. which can be seen when you look at the tracking numbers ** at FedEx.com.

We had our PlayStation for about 6 months and the Blu-ray was not working properly. My husband started to take the PlayStation apart. I let him know I will just send it in. He did not actually touch the inside of the gaming system, only took out the screws. When I called PlayStation to put in a service request, I let the service representative know that he had taken the screws out but had not touched the inside of the system. She said "no problem" and she got my credit card information and let me know the box will be sent to me within 7 days. I sent in my PlayStation and within 7 days, I got it back exactly the way I sent it. They claim that, "The product shows physical abuse or misuse, neglect, and excessive wear and tear". I wish we were able to use it long enough to have excessive wear and tear but unfortunately, it didn't work long enough. It definitely wasn't abused or misused. The screws were out but the machine looks new. Long story short, the system didn't work long enough when we bought it and Sony doesn't seem to care to help repair it. My husband loves playing the game but I will not invest anymore money in a company that will not invest in their customers.

On 08/28/2013, I went to Best Buy store 351 in Fayetteville, AR and purchased a PlayStation 3 for my 11-year-old. A couple of days later, the PS3 started to freeze so on 09/11/2013 at night, I took back to the store to get it exchanged. They only had one on the shelf. I also purchased the extended warranty (just in case). When we opened the box, to our surprise, we noticed the control was damaged and the PS3 was not like the one on the picture. My husband took it back to the store right away. The Manager refused to exchange the device. I called Best Buy customer service to open a claim. They told me they were going to investigate. I called back today to learn that Best Buy will not do anything. This is fraud. Best Buy sold an item that was not as described, not only used but does not work. Someone in Best Buy dropped the ball and did not do its job when this item was probably previously returned like this. The store keeps saying they received like that from Sony! How is this possible?!!

I have owned EVERY single gaming system you can think of, and some that you can't think of. The Sony PlayStation since its release of the PlayStation 1 has been nothing but perfection distributed to the consumers. The PS3 has now evolved to fit modern day gaming, with a wonderful online store that offers so much content. I have owned an XBOX. I wasn't impressed. Not only does the PS3 have a much easier online store, it can be used as a Blu-ray player (unlike the SuXBox). I will never buy Microsoft's wallet robber again. I lost mine in a divorce; good riddance to her and the XBox.

My son purchased $100 worth of PS Network cards which he intended to use for his PS Vita. After adding additional memory, the desired download was still too large for the console. Customer service was completely useless!!! I had initially asked for the account balance to be placed back on the original Network card so that my son could then purchase a physical game. Instead they identified “solutions” that not only didn't address the system deficiencies (ie limited memory capacity and the inability to use the outstanding $100), but also required the purchase of additional memory. Will try to move this up the ladder.

I have bought 3 PlayStation 3s from Sony for my family. I should have known better after the second one. ALL of them are dead, not from abuse, or mishandling, but because of poor workmanship. Sony does not care about their customer. They just want to wring as much money out of them as they can. I've called customer service and explained my situation to a nice sales rep, which told me they would be sending out a box to repair 1 of my units free for a 1 time customer satisfaction. I did not have the serial since I was at work. So I was told, “It's okay, just call back and give them the same phone number.” She had written this in the case.

We sent our son's PS3 into Sony to be fixed - they lost it. After more than 8 different phone calls to different repair centers, we were informed a week ago they found it and as a consequence, the repair would be free or price reduced to fix it. Then we came back after a week of vacation and no PS3 and no messages about our PS3. So we called Sony. They can't find my son's PS3; it's not being fixed. And according to their representative, it's under investigation; time allowed for this investigation to occur is unlimited for them.

Two Games Purchased over PS3 - The games were slow and did not work well. I requested a refund but they refused. I am very unhappy.

We bought a PS3 2-3 months ago. It died, no lights, nothing. We purchased the extended warranty which brought the price to around $400. We sent it back to PlayStation for repair and they sent it back saying they won't touch it because they found a dead roach in it. If a dead roach killed the system, that's two months old. Why are they $400? It should be $10 and disposable. Here's the harsh part. We called PlayStation and talked to a manager. He basically screamed at us and argued that we have a nasty house. After butting into our questions rudely, he then yelled more and said have a nice day and hung up on us. Is this right? Why didn’t they replace it? Out of all the problems PS3 have, how can they say a dead roach caused it? It sounds like a loophole for Sony to stay rich and rip off their consumers along with billions of dollars. Help.

I owned all PlayStation models and numerous Sony products but they recently blocked my PS3 accounts. On enquiry, they asked me to pay 150 pounds for the purchase of two games I already paid for and it's still not working. Crap customer service. Better switch to Xbox.

My family's Sony PS3 failed. Sony Technical Support said I needed to send the unit in for repair. During our conversation, the service representative asked me if I wanted to upgrade my PS3. He told me it would be cheaper than the repair. When I asked what the upgrade was and he told me it was a larger hard drive, I didn't see a downside and agreed. The new console was not the same type of PS3. Physically, it is smaller and has fewer USB ports. But the more important difference is that it does not play PS2 games. Much of our library is PS2 games.

I bought the newest PlayStation 3 with 320gb a year ago on December 29, 2011. It came automatically with a one-year warranty and we were offered to extend it but did not because as long as we didn't do anything wrong to it, there should be no problems within several years. I had known Sony to be a reliable company and did not hear many complaints about it. However, a month ago, right before the warranty ended, my PlayStation suddenly made strange noises while we were watching a movie on it. I paused the movie and checked the system out but nothing seemed wrong so I continued it. Then after a few minutes, the movie froze and after multiple trials, I finally closed the system and tried to get the disc out. However, the disc would not come out and I could not figure out a way to get it out. I decided to leave it because it was off and nothing could go more wrong. I found out that I had to press the eject button for 10 seconds to get it out and it worked, but then when I tried to reinsert the disc or any other disc, the system would not accept it. There is an orange light that goes on when I begin to insert it which I believe means that the system is reading the disc, but the disc just wasn't going in.

Slander of my family name - My family name was posted on a player's card in a derogatory fashion. I called Sony and they refused to remove it. I spoke with John, ID #**. This network does not enforce their rules. Tons of cyber bullying, harassment and cheating on a daily basis.

I have owned two PS3s, the 80g fat model I paid $599 for, and the 250g slim which I paid $300 for. With the 80g system, it quit reading discs after 6 months. I sent it in under warranty and they fixed the problem. Seven months later, "after the warranty expired, it suffered the YLOD. I purchased the slim model because I had invested over $1000 in games. Six months after purchasing the slim model, it stopped reading discs also. I don't think this is a coincidence, since I have seen thousands of posts online of angry people with the same problems. I sent this unit in for repair and it came back fine. Nine months later, It quit reading discs again.

I've done a lot of research on the yellow light of death and Sony PS3 refused to fix the problem. All they wanted is you pay for $99 to have it serviced and give you the same system that will have the same problem after a few months. Someone should look into filing a class action lawsuit on Sony. Just look up yellow light of death on PS3. Issue is you get a yellow light and blinking red lights when you turn it on. System turns off right after. You have to send it in for service. System has overheat problem or sensor problem.

Sony pushed out update version 4.21 for the PlayStation 3 gaming console. This update caused an infinite update loop that would never complete (starts update, update fails, starts update again; repeat). I have never done anything to my system that violates the Terms of Service, so I called Sony Customer Service and they couldn't figure out what the problem was. Their only solution was to send them my PlayStation and pay them $100 plus shipping, handling, and tax to get it fixed. I could not make them understand that their update broke my console, and that I refused to pay for repairs on a system that was working perfectly fine before their update. I lost over 200 hours’ worth of saved data on several games that I will never get back. They said that the only thing they could offer me was a free game that was at least a few months old (made by Sony of course) if I paid to have my PS3 repaired. Sony has lost my business; I will never buy another product from them.

Restricted from Using Purchased Product - I purchased two games from Sony PlayStation Network (PSN) for my wife's PlayStation Portable handheld gaming system. I recently purchased a PlayStation Vita handheld that also plays these games which she registered to her PSN account. The Vita will not allow me to transfer over these games because they are under my PSN account. I called Sony's help line, but due to policy, they will not help me resolve the situation, and suggested I completely delete my wife's stuff off of the Vita, so I can register it with my account. I refused to do this on principle, so I am stuck with a software that I purchased that they will not allow me to use.

We have made many purchases from Sony in the past two years. Today, we logged onto one of the games, LBP 2, that we had not played for awhile and one of the downloadable content packs was no longer on our account after the recent update. I called Sony to enlist their help, but because they could not find it in their records. They refused to help in any way like I was trying to scam them. Never mind that I had the credit card receipt with the payment made to Sony. Just a sorry, you must have purchased it under another account or are you sure that you made such a purchase, etc. Not my idea of good customer service. I had been happy with their service and products in the past, but now I can see why they have so many complaints against them. Something wrong with their updates/records, but they insist on blaming the consumer.

As Sony is fully aware, the firmware 4.0 update for the PS3 has caused a variety of problems with the console. The main one is the faulty Blu-ray playback. Sony's technicians continue to lie about the problem and put it down to everything except the firmware. There are hundreds of complaints in dozens of forums and Sony has given no official recognition of the problem and has refused to fix it because they claim not enough of the 5 million users have complained.

At the request of Sony, I performed a system update on my PS3 unit that was prior working perfectly fine. This update was released February 8th 2012, and my belief is that it was not tested and proven safe prior to release. Now my system will no longer power on after performing the update, will not allow me to enter their recommended safe mode to attempt to recover the system, and is not just a waste of $300 or what my family paid for it as a Christmas gift a couple years ago now. Sony now wants $100 to simply diagnose the unit, not explaining any further whether they would repair or replace based on the cause of the problem. I will certainly refrain from updating my other PS3 unit as we have two in the house, and up until this point I have been happy. It seems blatantly unfair that a company will not stand behind their product outside of warranty coverage of 1 year when it fails to work properly after a software update that they released and recommend that all users download.

My PlayStation 3 yellow-lighted and stopped working completely today. This lead to me ringing up Sony and being told that they can replace my original 60gb PlayStation 3 but I would have to pay over $100 to have it replaced because it's "out of warranty", despite the fact that this is a hardware issue which should have been checked before Sony shipped the PlayStation 3 in March 2007. I have had hardware issues with all three of my original PlayStations (PlayStation, PlayStation 2 and PlayStation 3) resulting in me having to pay to replace all three of them 4-5 years down the line when continently for Sony my warranty had ran out. Well, now I'm sick of it. It's not my fault and I'm convinced Sony create hardware issues each time they release a console to make more money down the line when the user inevitably has to pay to replace it.

My PlayStation 3 would not eject a brand new Batman tape. I called Sony and they said they would repair for $129 and send free shipping box. The first box was huge, well-taped, and large styrofoam padding that covered bottom, sides, and top. I was promised they would return my tape.

I purchased a Sony PS3 in 2007. On 11-10-09, the PS3 went defective and became non-functional. I contacted SCEA via phone and sent my PS3 in for servicing. I was informed that my PS3 would not be able to be fixed but was advised that a replacement one could be sent to me for $150. I paid the $150 fee and received the replacement one ( s/n ***) shortly after my inquiry. I have rarely used the PS3 but recently updated the software via SCEA's website a few weeks ago and have been having problems ever since. The gaming system would sporadically shut down, and as of 11-07-11, they system shut down for good and will not activate, hence becoming defective.

Launched model that suffered blu-ray lens failure. Then a few months after that, the infamous - but according to Sony, - infrequent yellow light of death. A complete cover-up by the Sony corporation hoping that consumers will do nothing other than post on web sites. Do not just give Sony more cash, the whole affair is a disgrace. Avoid Sony, spend your money with a reputable manufacturer who respects their customers and the loyalty we typically offer. With any luck, their name will be damaged so badly that any savvy customer will refuse to do business with them. We need a class action.

I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us.

I purchased a PlayStation Plus Card for a 3 month subscription at a local gamestop. I went home and activated the card which was good for the 90 days plus 60 additional days due to the PlayStation network outage that occurred, only to come home today and find out that by entering the number on the card, I automatically was enrolled for renewal charges of $17.99, without warning nor my consent. Sony refuses to refund the charges and is also threatening me that if I contact my bank, they will ban my account.

In November 26, 2010, I purchased a PlayStation 3 in the store BJ's Wholesale Club. On the same day, I called Sony to purchase the PlayStation protection plan. I talked to the customer services. She asked for all the information that she needed. In order to be able to buy the plan, I gave her all the information and purchased the plan.

The PlayStation 3 network was down. PlayStation offered a 'welcome back' package once it was back for those who already had an account before the network crashed.

I have a PlayStation 3 80GB model CECHE01. I got this replaced 10/17/09 for video not displaying. Now I've got the same problem with the replacement model CECHE01.

I have a Playstation3. It is the 40 gig model. I have had it for almost three years. It is adult owned and well taken care of. I have kept it clear of dust and in an open area so it wouldn't get hot. Two nights ago I turned it on. I put in a game and started to play. Not 10 minutes in the console shut down. I hit the power button only to have it power up and turn right off. From what I have found online it is the YLOD. It means it has overheated. The only thing Sony will do about it is charge me $150-plus to have it fixed.

I received a Sony PSP-3000 as a birthday gift. For two weeks, I fought to make the PSP connect to my WiFi as stated per Sony. I have a better than average wireless router. It is a Linksys E2000 N router, up to networking standards. After fooling with it for two weeks, I contacted Sonny aka SCEA Tech Support. I spoke to Elvis. After going over troubleshooting, he placed me on hold, came back and told me that the PSP does not work with the N rated routers. It was a problem Sony knew about and never fixed nor did they advise future customers of the issue.

My complaint is in regards to the PlayStation 3 gaming console. This console produced from November 2006 to the present has a fundamental flaw that has left many consumers, including myself, with a $600 paperweight.

In this, I will attempt to show Sony PlayStation has falsely advertised their game Kill Zone 3. First the company claims this game to be the best shooter game for the PS3. They claimed to have a beta test code for Socom3 located inside the game. The game indeed is not the best PS3 shooter as it has inherent problems with the network code. It takes up to 30 minutes to get a game going to play it. While in the game play sometimes the game will just lock up turning the whole TV screen black forcing you to turn your PS3 system off in order to be able to go through the menus.

I bought PS3 60GB in February 2007. The machine died in September 2008. I sent it to Sony for repair for $150, and the machine was received end of September 2008 and it worked fine. I was deployed for one year 2009-2010, meaning, the machine was used minimally. This morning, December 31, 2010, the machine died again with the same issues.

After purchasing a PS3, it worked perfectly throughout the warranty period. Shortly afterwards, the blu-ray laser broke and I had to pay $100 to get this problem fixed which takes the total paid to $400 for the console. Now, less than 12 months later, the machine has shown a yellow light and will not function at all. Surely, failure under the Sale of Goods Act, as I am offered no options other than to buy another one.

I purchase a PSP series 3001 in March 2009. After owning it for over a year and a half, the WLAN button no longer functions. I contacted Sony Corp in California on 10-26-10 and spoke with a Holly and explained my situation. She informed me because the warranty has expired, I'll have to pay close to $90 to have it repaired.

I am a consumer and a big fan of Playstation. I have bought many Playstation products throughout the years (multiple PS1, PS2, PS3, and the many games and accessories that go along with them). I have recently become very disappointed with my PS3 which has now displayed the YLOD.

PS3 Hardware Failure. PS3 Yellow Light, does not start and only had for 2 1/2 years. Yellow Light is a hardware related failure and Sony offers repair for an additional fee that is too high. Spend over $400.00 for a product that didn't last long, spend money on games and Blu-ray movies that now I can't use. In order to fix it, Sony charge a $150.00 extra fee and only gives 90 days warranty. Repair fee too high, warranty too low.

Okay, I was playing my PlayStation 3 (out of warranty at this point). One day it started to overheat and would freeze with strange static-color changing blocks and lines. I took it to a repair store where they took it for a few days. They called me and told me they opened, and examined it and told me to pick it up and come back for a refund because they could fix it. It had something to do with thermal gel and it came that way out of the factory. The only way to fix it is to send it to be serviced by the SCEA. I called 2 times when the waiting periods were over 12 minutes, only to be hung up on immediately after connection.

My complaint is in regards to the Playstation 3 gaming console that I purchased new December 14, 2007 from Amazon.com for $512.96. It is the 80GB model and the serial number is CE929945826-CECHE01. The unit broke on September 15, 2010. This console produced from November 2006 to the present has a fundamental flaw that has left many consumers, including myself, with an expensive, inoperable unit. Sony's defective product suffers from what the gaming community has dubbed the 'yellow light of death' or YLOD for short.

I sent my PlayStation 3 in for service to fix an issue with the hard drive that was causing my system to freeze up constantly. The system was returned to me, but upon starting it up, the system quickly froze up each time I started it. Not only that, but if it didn't freeze and I inserted a game, the system made several loud clanking sounds and threw up an error code 80010514, which apparently means the Blu-ray sensor is broke, which was not the case before I originally sent it in.

I have a 40-gig PS3 purchased new in December 2007. For most of the time, this unit was not used, as I did not have an HD television. The unit was also stored in a box for a full year. After very little use, the disc drive has failed. The internet is full of stories of the same problem. Sony should extend the warranty for this product.

We purchased a Sony PlayStation 3 for my husband for Christmas in 2008. The machine stopped working a little over a year after the purchase and Sony required us to pay for the repair. The cost of this was $159.60. I sent the machine back in April of 2010 and received an "exchanged" system. The original unit I returned was beyond repair. Just the same as the first unit, we kept the unit in a fairly cool, room-temperature living room with nothing in proximity of 4" in each direction, nowhere near any other electronics, and vacuumed alongside the vents every weekend when I cleaned. Lo and behold! The replacement unit, now only 4 months later, is suffering from the "yellow light of death" again. After already paying $159.60, Sony says that the 90-day warranty they gave on the replacement unit is now expired. Four months of using the replacement machine and now they are asking me to pay another $159.60! What a scam and a rip off!