Sony PlayStation Reviews

I had over 1000.00 fraudulent charges to my bank account and to my Amazon charge card. They insinuated I was a liar and called my 11 yr old grandson a liar and then told him they were going to take his account away and he would not be able to use his Playstation again. He was very upset. They are the rudest people I have ever ran into. Their reason these charges were accurate is because they were charged to the serial number on his game. However they had asked for the serial number. If they were being charged from his game they would have know the serial # without me having to tell them.

You are forced to pay $65 a year to play games you already paid $50-80 for. And then there is the DLC subscriptions to access new content that ultimately make games cost $100-200 to play over the course of 12 months. They also will auto-renew the yearly fee and refuse to refund, even if you have not used your account in 12 months. So I just paid $65 for a service I have not, and will never use. Selling the PlayStation and never purchasing a Sony product again.

When you buy games made by Sony they always cancel online support even though many people still play the games. They're a cheap company and all they care about is money not the gamer. XBOX not much better but their updates are way faster than Sony's slow speed. And XBOX has a better operating system by far. Sony is in the dark ages. I bought a Sony Pro System and see no speed increase at all even over the PS3... The PS3 is just as fast.

I like Playstation Vue when it works. It will randomly kick you out... Then won't allow you to log back in... for no good reason. Then... "your wait is over 60 minutes" or "there are 140 people in front of you in the chat line."

So my 12 year old son has an online PlayStation account so that he can play online with his friends. The subscription is set up to come out of my bank every 3 months. So apparently my son's account got hacked. His password was changed and someone started buying stuff on his account on Fortnite. After several hundreds of dollars were spent in about 5 minutes, I contacted Epic Games, whom told me to contact PlayStation. I called PlayStation, but can never get anyone on the phone. I have emailed them as well and guess what NO response. Thankfully my bank refunded the money to me. BUT my son is still without his account and who knows who has it and our info because NO one will respond. Horrible customer service!!!

For more than 3 months I have been calling PlayStation for Help and they couldn't sort it out. They ask me to open Ports, check IP, delete, create, take my PS4 to some friends house, check cable... During almost 3 months. Then, I have paid 150 Euros, got the PS4 replaced for another but the problem persisted. I had paid PLUS but I cannot use the service, and ask for the money but they only ask me to try to connect again! Or someone will be in contact with me. Nobody call me and give solutions or money. Then I have create another account with a different email and it works the connection with PSN, but they cannot transfer PLUS into my new account!!! I feel like a victim.

Wish I could give 0 stars! Poorest customer service I have ever received!!! CROOKS!!! Online account was setup by 13 year olds without my knowledge. Grandfather approved 3 charges on credit card... received statement and there were 86 transactions on account ranging from $6.99- $133.49. Called and requested a refund asap. Was told company can only go back 30 days - 52 transactions totaling $1,235... as a goodwill gesture. Told to wait 3-5 business days for credit. Checked 5 days later only $397.72 was credited! Called PlayStation and they tell me that was all that was approved for the credit! Even though 5 days ago I was told they would give me the $1,235.42 credit!

Got a PS4 Pro more than a year ago and is making a really bad fan noise like a jet engine taking off in your room. I've contacted Sony support chat and they were very unhelpful, I spoke to the supervisor who gave me different information than the first person I spoke with. Overall, it was a waste of time to talk to support and Sony has to check their products before selling it to the public because a lot of people are having the same fan issues and some are out of warranty. Shame on Sony.

Sony took it upon themselves to charge my PayPal account for a service I didn't want based on a gift card I'd received earlier for said service that had expired. When I tried to contact them to get the service cancelled and refunded on the same day they told me too bad essentially so I was forced to charge back via PayPal to get my money back (thanks PayPal!) But this resulted in my account being banned. Luckily my account didn't have anything of worth on it, awful company policies.

My PlayStation 4 became corrupt and the console needed to be wiped and reset. We decided to call and figure out what would happen if we did the system reset and if there was a way around it. The first person told me that with PlayStation Plus no information would be lost, as at that time VC for NBA 2k18 had been purchased and my husband just completed a game the day before. We wiped the system and the re-downloaded the games. All the information was gone on the accounts most used. Come to find out plus would need to be on all other accounts used on the PlayStation in order for the information not to be lost. I was not given that information prior, even though they could see that Plus was only on one account. Calling them back to see what could be done about it I was told nothing could be done and to write a letter to corporate to complain. What's that gonna do? I just hung up.

Back in February I had my PlayStation Network account compromised with a few unauthorized purchases made. I was very please to find out that Sony was on top of their game and recognized the fraudulent charges, froze my account, and immediately refunded my money. I immediately had my debit card, associated with my account, turned off. Once I was able to get a new card, issued by my bank, I had my PS Network account reinstated and I applied my new debit card to my account. Since then I have not attempted to make any new purchases from my PS network account. Recently I tried to make a purchase on the PlayStation Network, with the new debit card. I started getting errors stating my card information was not correct. I've read all the forums, I understand that the slightest little mistake and even capitalization matters when something like this happens.

2 Days before Christmas I signed up for a 7 day free trial of PlayStation now so that my son could check out a new game. What I didn't realize was at the end of the 7 day trial, they would automatically start charging my account $19.99 per month. I used an e-mail that I rarely use when I signed up, so it took 5 months before I caught the erroneous charges. I called PlayStation customer service to get these charged credited as I clearly had not used this service at all. They told me that they would only give me one month back. The rest were non-refundable.

I cannot understand how a product this popular can have this kind of "customer service." The phone support people are basically impossible to understand, but it seems like all they do is tell you "go to website please sir" so not even sure why they have a phone center. I spent three hours today trying to just put a new credit card on my son's account. Finally thought I'd succeeded, then just now got an email saying the subscription is now canceled. I can't believe how hard they make it to PAY; can't imagine how bad the customer service is if you actually need something from them. Beyond belief.

Trying to log into my account after many months and being locked out, I call customer service. I was told that my PS ID has been banned because my account was hacked and a charge was reversed for a game that I didn't purchase. The email was change 2 days before the purchase was made and so was the billing information, which was during the time of your security breach where a lot PlayStation consumers' information was compromised. PlayStation needs to make this right. Your network gets hacked a while back, so I lose my ID and 15+ years of gaming. What's even crazier is being told to pay for a game that's 2 years old, and that I have never played. There's no history of the game ever being purchased on my console. I never give out my login information and I never sign in on other consoles. Yet the punishment is ID banishment!!!

PlayStation took 115.24 out of my account they weren’t authorized to take. I had to dispute it with my bank to get my money back. Because I got my money back they banned my sons account that I have spent hundreds of dollars on. Spoke to them and they are absolutely no help whatsoever. My boys will be going back to Microsoft Xbox. PlayStation is a joke and I do not recommend them to anybody. Customer service barely speaks English too so you can’t understand them.

I have gone through 3 PS4 in the last 3 years. It's beyond a joke how crap the quality is. Also I was a PS plus member and had it set to back up my saves. When my last console died it didn't back my data up. Sony didn't care. All I use it for now is Netflix and Youtube. That's about all it's good for. Would I recommend Sony? No way. They need to look after their consumers. I ended up going back to pc gaming. I built a mini console size pc for a under 600 AUD and I use controller companion so it's like a console but don't have to deal with the crappy to no service from Sony. Sure I miss out on Sony exclusives but I can live with that. People would be better off buying a pc that can play most games and can use it like a console. Don't have to pay to play online and get games cheap. I will never go back to Sony even if you paid me.

All parents should know that if your child spends money (accidentally) on a SONY PS4 game without your knowledge, SONY has no recourse to reimburse you. This happened once before to me a few years ago in the iOS ecosystem and Apple was great to work with. My son got a PS4 PRO for Christmas and for some reason (possibly my own fault for sure), no password was required for him to make purchases and he racked up hundreds of dollars on a single game. I found out about 6 weeks in, chatted with SONY online and they agreed to reimburse me for anything that was less than 30 days old.

Switched from Wii to PS4. I HATE the controls don’t have batteries. With 4 kids, the cord never charges. Now have two controls won’t charge! PLEASE fix this without making customers buy new controls!!!

I’ve used the PlayStation store for many years and have all the consoles. But it's been a while since I used my PSP. I dug it out and I have spent lots of money on games on the store for all my consoles. But when I logged in to the store it refused my details yet I never changed them. So I went to the 2 stage change details facility and changed my password but then it said it's sent a pin code to my mobile phone. It went to an old number as I changed it and forgot to update this. So I can’t access my games that I own outright.

I wrote them about a PlayStation that I had bought second hand. When I went to login it said I was system banned. So I contacted them which waiting for them to respond was seemed like days. At first they brushed me off. Only saying contact the seller. When I explained to them that I bought it off a local eBay and could not get my money back they wrote me back not responding to me by name but by "Dear Contact" and then said there was nothing they could do. Saying I could not challenge the decision. As I explained to them. There is no mods or hacks on my system but they would not hear it and I cannot use the stuff that I bought on the PSN store. None of this mattered.

I was purchasing something for my son. I got an error message and logged back in to make the purchase and got an error message again. Finally the 3rd time worked. I return to my email where they charged me 3x!!! I called to get it refunded and said it was against policy and refused to help me. They basically STOLE my money based on a system error on their side.

I have always been a loyal customer to PlayStation Network since PlayStation 1, PlayStation 2, multiple PlayStation 3's for multiple gaming in the house, now I'm on my second PS4, and my son as PS Vita, and I've always played paid to play online since they started charging. Still remained a loyal customer to PlayStation and there was a mistake 4 months back with a purchase that I didn't recognize and I disputed it with my bank and they ended up banning my account with no prior notice and when I finally realized what was going on I called to find out what was going on and he's like, "Oh. Well you said a $50 transaction was fraud. We have the right to ban your account. We're not going to reinstate your account and tell you pay us the $50 that you will was."

I changed my Email the other day and forgot I had 2 step verification (PlayStation Network) set up (my account would auto sign in). I also changed my phone number a while back & forgot that too. I went to log into my account and could not because I no longer have the phone number for the 2 step verification text message! I called customer support & was told 48 hrs. I then called back in 48 hrs & was told the next day it would be working. It's now 96 hours or 4 days later customer support is saying they are still working on having security disable 2 step verification for me.

Contacting Sony PlayStation for help with an issue is an incredibly aggravating experience. They have done away with their Contact Us form, and now you only have the option of live chat to deal with any issues that come up. I am currently waiting for help, and the screen displays, "Our average wait time is up to 10 minutes. Please stand by." I have been waiting for over an hour now for a representative to start the live chat. If it's going to take over an hour, it should specify that.

I haven't had access to my PS4 for a while since it is packed up somewhere. However, I was subscribed to PS4 Network and have been charged for a year without it me realizing it until recently. When I logged into Sony's website to cancel this subscription, it was nowhere to be found! Even a Google search showed instructions that didn't match up with the UI.

I've had a horrible experience bringing to a conclusion either the Sony product is really bad or the vendors you'll work with Croma and Metal Tech and here have Given me false Sony and are spoiling the brand name. I purchased my PS4 and within two or three days it was crashing in spite of updated software. I called Sony. They did the diagnosis and asked me to go visit the nearest center. They weren't available so we went to Croma the place where we purchased it from. They said we would have to get a replacement from the service center so we walked into Metal Tech.

I've seen two old PlayStation 3 consoles come and go. Thanks to the unscrupulous goings on of a corporation which has punters buying systems and games that become redundant and impossible to maintain because Sony doesn't allow old games on new systems (corporate theft) so now my last two, second hand consoles just died. I'm stuck with not being able to download games, movies, apps and add ons etc. because I can no longer access the old units to deactivate and this greedy corporation only allows paying customers TWO systems and then a customer must run through hoops...in my case tonight, for hours trying to find ways to deactivate systems I no longer own.

PS4 customer service ‘blackmail’ policy - I purchased Armored Warfare 3 days ago. 1st problem-PS charged me twice for the premium package. Second problem- the queue time to get into play averages between 2 minutes and literally over an hour, making the game very frustrating to play. I’ve been a customer without problems for over 10 years and actually enjoyed playing the game when it worked, but that is so infrequent I asked for a refund. They said no refunds if you already played the game. I didn’t know it didn’t work until I played the game. So I said if the game doesn’t work I’m going to contest it on my cc. They said that they would Ban me for life and cancel my account. And they even told me that as a one time courtesy, that they would refund the double charge. But if I contest the refund would not happen because I would not have an account to refund back to once they banned me. So I’m heading to Best Buy today to buy an X-Box.

Last year I ordered the PlayStation Plus Account for my 7 year old son so he could play online. It cost around $60. We didn't end up using it. I saw a charge for the $60 again a year later and called that SAME day within hours of the charge and they said it auto-renewed and no refunds. I never got a notice from them that it would auto-renew, they just charged me. I didn't want it and explained that and they refused to give me the money back.

The PlayStation Online Network has been down for almost a week now, turns out that PlayStation charged $24 from my debit account yesterday. The entire network was down so purchasing anything would be... impossible. Called the bank and the PlayStation Customer Service only for them to threaten to close the PlayStation we have used for years and buttons of money into because the bank was investigating the fraudulent purchase.

I have never been so disappointed in a large reputable company such as Sony before. I paid for a year online subscription for $59 and was charged 5 additional charges totally $70.00. I was told that there was no refunds and I asked to speak to supervisor who told me the exact same thing. This was a Christmas gift to my grandson and I will not ever purchase anything if I can help it from Sony again.

In the process of moving homes 2 years ago I did not use my Playstation or my account for days. I plug in my PS4 to find a new game pop up and find out that I was charged to my PayPal account. I reach out to PSN stating that my account was hacked and that a fraudulent purchase was made. They said they could not refund because the game was played. I reached out to PayPal who refunded me and the funds were refunded. This caused my account to be banned. Sony is now asking for $60 to unban the account which will not be refunded. They are thieves now more than a thousand dollars in movies, games, and content gone because of their poor customer service.

I've been a very loyal PlayStation customer, since the launch of PlayStation 1 back to late 90s. At that time I was 10 so I've been playing on the Sony console for 20 years probably spending hundreds of dollars on games. Ever since the launch of the PlayStation Store I have not really made a purchase. I recently got 120 dollars in gift cards for the store, I have made a purchase on Final Fantasy 12 The Zodiac age because it quit on my PS2 a quarter of the way through the game, I also purchased Need for Speed bundle which isn't a big deal but it is because it's 20 bucks lost. Need for Speed wasn't what I expected as it was for PS2. I have done searches and I have talked to friends and I know from them that the return process is pretty much always guaranteed.

Sony PlayStation Network overcharge - Was trying to enter a card bought at Walmart and they charged my PayPal account instead. When they fixed it they closed account cause they said I disputed charge through PayPal. They were out nothing and yet they said they was keeping the money paid for card unless I give them the money they charged my PayPal account and if I didn’t they was keeping the other 60. WE NEED TO DO CLASS ACTION LAWSUIT AGAINST THIS COMPANY. NO WAY WE LOSE IN FRONT OF A JURY. Their supervisor even admitted she would not do business with a company that treated her this way.

They have a worldwide gift card redeeming problem. For 5 days I've been trying to redeem my gift card for PlayStation Plus and it will not work. I called, chat and Twitter with 3 different people. No results. The call I wait about an hour, the chat option is suppose to be quicker, well, it's not. I try to call and chat today. They seem to have take off for the New Years. But the phone is telling both of them should be open. This is the worse service I have ever seen.

SO disappointed with Sony PlayStation. Horrible products and customer service. Bought a PlayStation VR Gran Turismo bundle from GameStop last Sunday before Christmas as a Xmas gift for my husband and the camera would not read our faces. We tried everything we literally could think of. Called customer service and reset the whole PlayStation and VR still not working called again and they said they would ship out a new camera to us on December 21st. It's the 26th today and I called and they said they cannot ship out a new camera. Not only did they lie to me but they made me wait for days for nothing.

Charged for PSN monthly multiple times. I removed the default auto renewal for their one month subscription. They are saying I never did and won’t issue my refund. I was charged on 12/4 at 7:04 PM and I contacted them at 8:04 PM. They said nothing they could do since all sales are final. However, I never made a purchase. Their system did not make the required changes that were selected. Now I am being punished.

You guys could not approve a $10 refund, very dissatisfied with this. All I wanted was to get my refund right after you charged my card. I've been paying monthly $10 when I know I can pay $49 yearly, and I still can't get a $10 refund.

Purchased a 50 dollar PlayStation Gift Card for my son on his birthday. We scratched the back to access the code. Only the last four digits of the code was readable. Called customer service and they said it would take up to two business day for them to resolve the issue. In the meantime my son is left with no birthday present on his birthday. Look I understand that things "happen" and for the most part these are "first-world" problems. However, if you are going to sell products or offer services in the "first-world" you must appreciate and understand that your consumers expect "first-world" solutions and customer service. You cannot receive money for something, promise something, and not deliver.

With the plethora of hacked companies exposing credit card information - Sony has provided a lucrative source of charging (fraudulently) into their "wallets" and then the fraudsters selling the gaming credits for cash to game players of PlayStation. I have NO PlayStation, am a 68 year old man who has no account with Sony, yet they have let someone fraudulently set up an account in my name with minimal verification, charge credits on several of my cards (obtained from hacks, waiters, or foreign companies selling card numbers) and then want ME to pay them (SONY). A search of the web shows this company makes it VERY HARD to reach via phone or other method and resists ALL attempts to rectify situations where either people like me have attempts at identity stolen or others who actually have a PlayStation account with phony charges.

I purchased Resident Evil Biohazard 7 for $114 on Sept 30 and the sale came on 10 days later for 50% off. I called PlayStation and they would not assist saying all online sales are final and they don't offer any price protection or adjustments. I spoke to 2 cust serv reps, 2 supervisors and 1 manager and they sound exactly the same (like robots) saying the same thing to a tee. "In this case because you purchased the game and played it you cannot get a refund".

Had an email Saturday morning thanking me for a purchase at 6:56 am. I was not awake with the kids until 7:45. Fearing a hack I filled out a refund request (stating it was not me) and cancelled the PayPal payment. Then set up two-step verification and changed my passwords. Sunday morning I am banned. Phoned today and will only get the account back if I pay the 24.99. They said I would get that refunded but only in credit. I have been held to ransom for my account. They are not helpful and accused me of downloading it the whole way through the call. I know about the refunds so if I did buy it I know what to do. They did not want to help. Now I have to pay as I cannot let all the games I have bought go to waste (ps3, 4 and a vita, over 100 games easily). I wanted to complain and was told the wait for a supervisor callback was 72 hours...

I awoke one morning to find I was banned for no reason, and when a fellow gamer swore Sony never banned without reason, I checked my email for any solution, and tried to reach out to try and resolve this problem, but nothing. The Images I included shows I spent money on their service and would willingly follow rules to continue enjoying playing. I'm chronically ill, and I'm dying. A Stroke and a few seizures in a short amount of time is a sign for us with the illness I have, gaming lets me distract myself from reality, and it helps a lot. If they take this away at least give me a reason!

My husband had downloaded Friday the 13th for me as a surprise at the beginning of the month and I was unable to play it until almost 3 weeks later, not quite that long. Adult gaming time is very rare in this household. I finally sit down today, relax, go to start the game... I need a PS+ membership. $10/mo. We don't have a membership and aren't exactly so well off or that big of gamers to have a subscription service.

I bought PlayStation 4 at it's inception. I bought an Xbox as well, but returned to a PlayStation 4. I have been playing Rainbow Six Siege online. I pay for 200 mbps internet. The entire online game is fake. Intelligent AI in my view just means they cheat you. Online play is ridiculous. I have the 200 mbps internet. I start shooting first, stay on target and still end up killed. I believe the game is hacked. Hacking is a crime. The online play in all games need to be seriously scrutinized for these hacks, no matter what the reason for them is. They are wrong and illegal. Enclosed are pictures of my paid or internet speed and a picture of the ps4's home screen.

Bought a game from PSN store. It kept freezing. I searched online and found hundreds of forums on the same game customers having same problem. Sony told me I agreed to their TOS and no refund. I replied kindly with "I agree but not for a faulty broken game I'll contact credit card company." Their reply? "Ok we will ban you. Have a nice day..." Beyond pissed. Awful advice!

MY ACCOUNT BANNED DUE TO PRE-ORDER REFUND - With E3 around the corner, I placed 6 pre-orders on the PlayStation Network. 4 of these were SONY exclusives. The other 2 games, however, were multi-platform. When Microsoft unveiled the XBOX ONE X, I decided I definitely wanted to play these one XBOX ONE X, instead of PS4 Pro. I have been a loyal SONY customer since 2009, spending thousands per year on their products. I have earned 193 Platinums with over 11,000 trophies. My account is worth well over $25,000 with digital PS3 games/PS4 games/and movies/shows. I called SONY to request 2 refunds for games that don't even come out till spring 2018. They were extremely rude too. I was actually told by one representative to "** off, all sales are final. We no longer offer refunds on pre-orders." I called PayPal and discussed that with them.

Within a day of creating my account, my information was stolen and my PayPal account had money taken from it. Sony does not have a customer support number listed on their website, and their online chat is permanently broken. It took Sony several days to fix this issue, and they threatened to ban my account if I did anything to protect my own money from their screw up. Weeks later, Sony banned my account anyway, due to "suspicious activity". That "suspicious activity" was putting on two-step authentication. Yes, Sony believes that trying to protect your own money qualifies as suspicious activity.

I thought I would put that question everyone is asking to rest. When will PSN fix the sign in problems? Answer is never. There is a website called download detector.com that monitors every company you can think of and every issue it has ever had is logged on that site. Upon follow the link and messing around with the choices it has an error log section. You can scroll down to PlayStation Network and click on (past issue check) when you get to that next page it will have a list of the same thing for every day and the same reported problem (sign in) since the day the system came out.

I purchased Final Fantasy 14 A Realm Reborn and then later the update HeavensWard it is an online MMO. Square Enix decides to make the PS3 version obsolete not the game just a PS3 version. So my son helped me purchase a PS4 so I could continue to play my online game that I put many hours in and it is a monthly pay account to play. I called Sony PlayStation customer support and explain to them that I purchased the best versions of the game and updates and they weren't cheap. And that I would like them to either reimburse me so I could re-purchase the same games on the new PS4 so I can continue to play my game and they refuse.

Just all around terrible experience. I purchased something on the online store with a misleading description. I thought it was a full version of a game. Turns out you needed a full copy of the game to play it first. The refund process takes up to 2 months. In the meantime the representatives are rude and condescending. They spent the whole time trying to tell you how it's your fault. God awful company. I have no idea why I ever gave them money in the first place.

The customer service you provide is terrible. My copy of Resident Evil 7 was taken from under my ownership. They said I requested a refund but I never did. And when requested for the information on when it was done and by whom I was offered, nothing. The agent even kept trying to change the subject.

Sony's policy of holding all your previous online purchases hostage and blocking/banning you from the PLAYSTATION network when You dispute any charges whatsoever. My kids have been long time members of the PSN and we have never had any problems. I always knew what the kids were up to since SONY always sent me a e-mail for every little transaction they did even all the free add ons/updates, etc. Some days I would get 20 email's from them. About a month ago SONY started charging things to my PAYPAL credit account and then they switched over to just withdrawing funds from my bank balance. By the time I caught it there were 23 transactions that were not authorized and I also have yet to even get my regular e-mail from them confirming the transaction.

I had my PlayStation for 4 years, never once did I sign up for Autopay on PlayStation Live. Well the day I traded in my PlayStation for a Xbox, they charged my account. I called. They said they'd credit my account in 3-5 days. Well the 5 days pass so I call, they stated that they credited my wallet when I told them I no longer had the PlayStation. So they then said it will show up in 3-5 days on my card. Well here we are again, they now said 1-2 billing cycles. I then asked to speak with a manager because I was lied to not once but 3 times. Then I get a "manager" and once I ask for a ticket number he hung up. Now I'm waiting on chat. It's **. Their customer service SUCKS.

I bought my son a PlayStation 4 Pro for Christmas 2016. The PS4 start off freezing up. After calling customer service several times, they were instructing my son to perform different task to making it work with no response. March of 2017 four months of buying the PS4 it played out (would not come on). April 3rd, 2017 Sony sent me a box to mail the PS4 back. On April 18th the PlayStation arrived the same day. Sony sent it back to me with no note, no email explaining to me why they didn't fix or replace, PS4 back still broke.

I've never been the kind of person that buys games on the digital format, somehow I have always preferred to have the physical disc, however yesterday after trying the Uncharted and Uncharted 2 games I decided that I liked them enough to get a copy of them as well as a copy of Uncharted 3. So, I connected to Playstation Store from my PS3, looked for the games and found what seemed to be the three of them, there was a pack containing the first two games and something called "UNCHARTED 3: Drake's Deception Game of The Year Digital Edition" that seemed to be the third game, description said: "The Game of The Year Digital Edition includes all of the original UNCHARTED 3: Drake's Deception components as well as Flashback Map Pack #1, Flashback Map Pack #2, Drakes Deception Map Pack, Fort Co-Op Adventure, Co-Op Shade Survival Mode, and over 40 additional Multiplayer Skins."

So I read a lot on this error code that bans your IP address for random reasons. Whatever the reason, mine got banned, so I had been in contact with both my internet provider and Sony. At first, they were simple chats stating that my IP had blocked their content due to some "illegal" activity and that I simply had to change my IP address. So I called my provider and they proceeded to tell me changing IP addresses is not possible because of the account I had and that they had no reason to as they did not block anything on their end. Confused, I went and recontacted Sony through their online chat to get to the bottom of this as I had paid for a year of services and bought several games online. They still told me the same thing.

I am very pissed, I bought a 50 dollar PSN card and put it on my account, I then bought GTA V which was on sale for 30, after I had a balance of 20 dollars so I played gta v for a little bit then realized I had 20 dollars to spend on for money in the game. Well when I went to the store it said I had 1 dollar, I have not spent any money on anything and so my 20 dollars just disappeared and checked my transactions and it didn't say anything. I really hope this doesn't go unnoticed and I would really appreciate to get my money back.

So PlayStation says that someone in my home or someone using my serial number purchased a free trial for their vue service and when I seen the fraudulent charges I contacted my bank right away, I had tried reaching PlayStation many times but they never answered after hour long wait times and the online chat didn't work either. So after I report the fraud I contacted PlayStation when my account was banned, they deleted everything I've ever bought and held it for ransom by saying I had to pay the fraud charges as per their terms and service agreement or they would never give my account back.

I have a son that is 13 and has been ban permanently and he doesn't know why. When I called to asked them questions I got several different stories from each person. Even when I stated I wanted details since he is a minor they told me it doesn't matter and I don't have right to that information. They told me I should have an email with details and nope no email. So why is it ok Playstation can just ban someone without proof or details? I want to know why and he is a minor so parents do have a right.

I really enjoy playing on my Sony Playstation 4. For many years now, I have been using Sony video game products from the PSP, to the Playstation consoles. I currently own four of the Playstation products, and most recently the Playstation 4. There are many features that I love about the Playstation 4 gaming console. One thing that I really love about it is the modern design it has to the console and controllers. The controllers have a sleek design and size that make for a very comfortable and enjoyable gaming experience.

My son called me in tears, 16 yrs old - Autism, saying he just learned his account was banned and he has no reason why. He has had account for 4+ yrs and had just loaded over $200 in gift cards. When I called Sony they could only say terms agreement violation and gave me no direct reason. They stated I would receive an email in 3 days and it's been 5 days. When I called back representative Mario was very rude and addresses me as "lady." As I was not rude to him, I'm a psychologist, I know how to control my temper in a hostile situation. I was very upset and asked for a supervisor and he told me he could not transfer me to anyone, he was it. This was not acceptable when I have spent over $1000 in the last 5 months. I was not angry but need to know what my son did so I can correct him so it won't happen again.

I got my kid a 90 day Sony card for xmas. I put this 90 day membership in and we could play on live. It kept saying we don't have a membership and it was the weekend and Sony was closed. This was his xmas present so I went to where you buy memberships and clicked on the ten dollar 30 day membership and it said I already have a 90 day membership. So I logged out and it let me play then but come to find out it charged me the ten dollars even after it said it didn't. So a month later I finally get them on the phone and explain to them and they flat out hung up on me. I just now called again and she said "yea you have a 90 day membership and you purchased another 30 day membership the next day which expired after 30 days and it's non refundable" and I got mad and she also hung up.

What can I say... Pretty much every complaint is exactly what my son's account has gone through. He was told to buy a card for membership after being banned due to a double charge in December in which my bank stopped payment for a double transaction so, he was banned. He then was told to buy a card and to pay to have his account reinstated. Unfortunately, the money from the card bought was gone by 7 am the next morning stolen by another console??? How could they allow this and was told no refund would be given. Legally something should be done. It's about time a lawsuit against this company should be made a class action suit. This would have at least some of this money lost reimbursed to all of these poor customers throwing thousand of dollars to this unethical company. If anyone knows of any legal lawsuits toward this company please inform us customers. We really need to do something about all of these scams...

Reading other posts, I am seeing a pattern of disregard for customers and some questionable if not illegal actions.

Bought our son a Playstation 4 for Christmas. Created Playstation Network account and put credit card info on file with service. Bought child a month of Playstation Now service for ten dollars to try. Immediately went into account settings and turned off auto renewal for the service. Tried Playstation Now for month and it was terrible as though infrastructure cannot support the network traffic. Game console had to be rebooted for each attempt to connect with service and often games would not load. Was not worth the fee by any stretch of the imagination. Used it for the month and that was that... or so we thought. Very next month Sony Network charges our credit card for a $20 payment despite having turned off autopay default in their service (and double-checked it several times throughout month).

Just bought a 3-month membership less than 1 week ago (Good thing I didn't buy a year!)... My account got banned for its username. Sony refuses to refund me my money. So I asked if they can just change my username to meet the rules... Nope they can't do that either... Asked if they can transfer my membership to a new account... Once again nope. They suggested I make a new account and pay for another membership and disregard the one I just bought. What a horrible company that pinches every single penny from their loyal customers. Might finally be enough to push to the other side, hello Microsoft.

My account for PlayStation network was hacked. I was able to change my password and turn on 2 step verification but whoever did it deactivated my console and activated theirs. Which blocks me from content that I purchased from them. They will not help me deactivate the other console. I have to wait 6 months so till then they have access to my content. This is not fair and they should help me out. They just don't care. So if you're wondering what game console to buy I would not recommend Sony. Their security is not very good and customer service is even worse. Do not put your credit card or Paypal info on there because they will not refund you for unauthorized charges and if you stop payment they will lock you out of your account. No access to anything you have paid them for. Make sure anything you buy is from a store if you are going to use a PlayStation.

Got my account suspended for absolutely no reason! I have been a loyal member to this company for 3 years now and never had a problem up until now. I got on to play Destiny one day and found out that I couldn't login to the PlayStation Network because my account had been suspended. I call customer service and they told me I have been sending hate speech/ images to people and that was why I was suspended. But, I have never done that in my whole life. If I was mad at a player, I would simply block them. I don't have them to write hate mail to anyone and I'm simply not childish. I'm 22 years old.

After reviewing all the negative reviews for Sony Playstation on this site and the web; I'm just surprised that Sony hasn't faced a class action lawsuit in order to remedy their unethical, unprofessional, and maybe illegal practices. Unfortunately, in American society more often than not; the only way that abusive business practices get resolved is thru the Courts.

About a PlayStation 4. It was still under warranty, and I only had it for 3 months. I sent it back to Sony. They mail it back to me and said it was bug infected but they didn't show me any evidence that it was they do not stick by their products. They don't stand behind their games. They want you to pay all of that money and still want stick by their products and I think they should have fix mine or giving me another one. I can't tell anyone how to shop but before you go spend a lot of money on the PlayStation 4 you better make sure that they honor their agreement.

I am an online player like a lot of people. I am competitive sometimes so I can get mad when I'm not playing at my best. But today I was in a good mood playing an online game and I sent a joke message to one of my opponents. Then Sony Playstation decided that I need a whole month ban. I have been suspended a week before which was understandable but this, this is unacceptable. This punishment came out of nowhere for no reason! I am very much mad at them for treating their customers like this. This is the worst customer service I have ever come across! And just yesterday I renewed my one month subscription to play online!

My account got suspended with no reason or whatsoever and I called the customer services. They told me to wait. So I wait for a week and at last I got it opened. Only thing they told me was "network error". However, I had opened another account in order to not to miss the discount. I bought several games. That one got suspended too and I call the customer service. Again they tell me to wait. It has been more than 10 days and my account is still suspended with no reason whatsoever. I have been with Sony since PS1 and this is beyond acceptable.

Current users of Sony PlayStation or prospective buyers, please be aware that Sony will ban you from your account, and therefore all games which your children use on-line, if you exercise your credit card's capability to file a purchase dispute over an in-game purchase. According to Sony, your agreement with them clearly states that you will NEVER file a credit card dispute or they will ban you from using your account and therefore all on-line gaming capabilities. As parents may or may not know, without on-line capabilities, your system is pretty much useless and all of the money that you spent on their products can not be used during the ban. The ban could be either temporary or permanent.

My son's PS4 account was hacked for $178. I contacted PayPal and they gave me my money back. Now his account has been suspended permanently. The rep I spoke to told me I had to pay the money to have his account reopened. Why should I pay them for something we don't have, but if we don't pay it he loses all the games we have bought. Isn't this illegal?

Sony PS4 game system has recently started charging customers to play online and use online features. In doing so they will take your money but their network is constantly not working or when it does it is so laggy words cannot describe it, or while attempting to use it constantly drops you from network and you have to wait hours to try to connect. Also Sony has allowed the sales of videos games which when you buy they fail to say that their network is horrible and games can take days to weeks to download. This is a ripoff and false advertising to consumers. We pay for products, we expect them to function properly. How do they justify ripping people off. You suck Sony. I should have kept Xbox.

Long story short - hacker got into my account, bought $392 worth of downloads. I got my account back, asked Sony to refund the $392 and guess what, they refused as it is against their terms and conditions. Went to PayPal and asked them to refund (which they did thank goodness). Sony, as a result, banned my account! I have been part of the "Playstation Family (ha)" ever since PS1 but not anymore. I am well and truly done with such a disgusting and disgraceful company.

Whilst checking a payment for something on PayPal I noticed numerous £15,99 payments which had left my account during the months of Oct. Nov (20 payments) and Dec to PlayStation. I contacted PayPal regarding these payments and made the account to PlayStation inactive for fear of losing even more money. My son had not even been at home when several of these payments had left the account or been using a PlayStation elsewhere and had no idea about the points PlayStation claimed I have I authorised. On Dec 22nd my son, who had not used his PlayStation for a few days was told by a friend that his account was suspended or banned... They didn't even have the decency to inform me. I contacted PlayStation who told me that I have a suspension because I owed then £15.99. I tried to explain all of the above but basically said that it was my word against theirs and that the payments were authorised...

As with many around Christmas, I recently saved enough for a Ps4 slim. I have heard good things and figured It was ready for an upgrade from my Ps3. Having $60 left, I found out that Overwatch was on sale. I purchased it. Upon booting it up, I could not play it. It sad that I needed Playstation plus to play this game. I got a 2-day trial, which ends today. Upset with this, I went to customer support and talked to a man named Daniel. He told me what I already knew, I needed ps plus. If I want to play this game for a year, I need to pay 80 dollars. Nowhere during the process of purchasing did it say I needed ps plus to play this game. The major factor in my choice of console was that I did not need ps plus to play online, unlike Xbox. I paid 60 dollars for a game I need to pay more to actually play.

My son was banned from PSN for fraud and he is 9 years old! An online gamer kept offering him money for his online account and PSN is saying my son sent message asking for 20$ in exchange for his account. We have over $1,000 in purchases thru PSN, why the hell would we lose it all for 20$! Yet PSN manager, SAM, couldn't provide me with any proof. My son is devastated as he is autistic and has spent two years building his "happy world" on Minecraft where no one makes fun of him like they do in the real world... all for PSN to lock up everything and take his one thing that made him feel normal when he played. They were rude and couldn't hardly understand then. All this the week of Christmas... and yep, all the gifts I had bought him were for his ps4.

I won't go into a great amount of detail as much is already covered in other postings. Essentially, PSN would not allow me to download paid for software because their system didn't show the purchase. I had the proof but they didn't want to see it. WORST COMPANY EVER! Separately, I have also been plagued by their network issues just when trying to use NetFlix or YouTube. They have nothing to do with Sony but you can't use them on your paid-for PS3 unless you're logged in to Sony's network. Finally dumped them and went with a different device and couldn't be happier. Sony SUCKS!

I recently wanted to purchase a Madden pack from PlayStation Network store. It was down for maintenance so the only option you have is to hit the X button on your controller to go back to the previous screen. Well unknown to me is PlayStation Network charges you for what you were looking to buy when it's down for maintenance and your only option is to hit X on your controller which you believe is acknowledging it's down for routine maintenance. Well that's not the case every time you check back to see if the PlayStation Network is back online you are charged every time you hit the X Button which is your only option to go back to previous screen. Having no clue I'm being charged every time for me a total of over $60. Promised a refund in 3-5 business days. Now they say it's been denied because I used the points... the points were there but you can't give them back and because of that I'm out $60 dollars.

Sony has worst customer service I have ever come across. I've been a longtime loyal customer since the first playstation came out but, I'm done. Their lack of any kind of ethical business practices is beyond my tolerance. Their customer support is designed as a roadblock to prevent access to anyone with authority. Access to anyone above phone supervisors with little if any authority via e-mail, phone, mailing address, or any other mode of communication or contact is denied as a policy.

In an attempt to figure out why I was banned from one hour to the next, I try everything possible: I look up the error code, click on more information on my console, and try to decipher it myself. I finally decide to give up and contact customer support. In comes Bonnie. The entire phone call was unpleasant and not helpful, especially when the worker decides to give me sass the instant I ask her how she is. She mocks me like a child would, so I ask for her supervisor.

My PS4 stopped working over a week ago. Strangely enough around two weeks after the year long warranty ran out. I received an online update from the system and an hour later the console shut down and won't restart. I tried to register my requirements for help on the sony online help site and the site keeps telling me I filled in info requirements wrong although I know I filled them in correctly. I cannot get any further as a result of this. It just seems like I have been conned out of over 300. Fantastic Sony!

On the 9-11 2016 I noticed that £39.99 had been taken from my bank. Unsure what it was for I cancelled the payment. On the 11-11-2016 I switched on my ps4 and got the message that I was banned. The following day I called support and they said I was banned for a charge back. Okay fair enough. So I brought 40 pounds worth of psn vouchers. Called customer support. They said they will pass everything to the network team. Came home from work yesterday and I am still banned. Called support once again and asked to speak to a network supervisor. Customer support said they do not receive calls only do call backs. I asked how long I will be banned. They said they didn't know but I am in a queuing system. Really. Should it take this long to unban an account when all debts have been cleared. I will give it another week then it will be goodbye Sony.

I have a terrible, terrible misunderstanding going on with my account being banned and theft charges being placed on my account, and me having to pay the consequences of someone's actions. I just don't understand why I would have to pay for something that I didn't even do let alone had any option in it. I just want to figure out something right because this is ridiculous. I have charges on my account that I didn't even authorize, let alone want, and yet, my account has been banned for it. I just want this solved. I don't know what else to do.

Today I had to contact Sony PlayStation support number regarding some problems with my son's Playstation plus and I have to say that the person in the other side was completely rude, unpleasant, disrespectful and with a very "I don't care" attitude. I was very disappointed with the service and with the way that he spoke with me while saying that "I am not going around and around and say this again... this is what it is and I am going to hang up this call". This kind of attitudes shouldn't happened! I am very upset and frustrated with this attitude. And I have to say that my question has still not be clarified.

I waited 10 minutes for the 1sticket Chat Room responder to disconnect the chat room because I did not respond within 30 seconds of his Can I Help You. Chat Room name was *Ramon*. Now I just waited again and received *Daniel*. Is this any type of Customer Service??? NOOOO!!! Now I am On Hold for it says Up TO 30 minutes in order to speak with a Manager!

The closes my account because a charge was returned THAT WASN'T ME. I don't use FIFA points, I have not bought anything on here ever.

Yesterday, my PSN account was hacked into and a transaction of £20 was made to spend on Fifa Points(!) along with my PSN ID being changed. After being on hold for 50 minutes, my issue was dealt with and I was told that the charges made without my consent were being refunded. However, I thought that I would write to you to express how unnerved and vulnerable this experience has made me as a customer of yourselves as it seemed that my account was hacked into with incredible ease!

PlayStation (Sony) banned my account immediately, I am 15 years old and was going to play my PlayStation 3 and come online to see that I have been banned permanently without any information. Bad customer service, and after I spent a hefty amount of money on both PlayStation 3 and PS4 games (most likely around the thousands). I am furious to not have an explanation and also to not even get a warning or a suspension, I get instant banned permanently, I wasn't even in my account when I was banned, yes I had internet connection but due to my PlayStation 3 being unable to acquire an IP address I couldn't sign in so I am very confused as to why I was banned when I wasn't even logging into my account.

My son's account was hacked and 250.00 dollars was charged to our account. Back on Aug. 30th, 2016. Now 2 months later they are saying our credit card company disputed the account and because of this we have to pay the money in order to get our account unbanned. We have spoken with the Customer Service so many times. They knew our account was hacked and now we have to pay it back. I just can't even believe it. They said if we pay it, if we qualify, we may get a refund. This is the worst Customer Service I have ever seen. You would think a company such as Sony could do better. They have been no help to us whatsoever. Don't ever put a credit card on your account. Use PlayStation Network cards.

I recently purchased the PS3 version of a game add-on when I intended to purchase the PS4 version. I contacted Sony via Chat and the agent said that a refund would be issued. I was disconnected from the Chat and was unable to get back on due to an error message (turns out my ID was blocked from Chat and I still cannot connect after a month).

I got my account stolen on 9/25. It got banned on 9/27. I got it back on 10/4. Then it got banned again on 10/6. I contacted one of the reps online, and they said that because the perpetrator made purchases with a stolen card, and the transactions were disputed by the stolen card's real owner, my account cannot be un-banned unless I paid the $60 that was charged back to the card.

I went to buy some downloadable content from the PlayStation store and the system was down for maintenance, or so the error I received said. I tried three more times with only one successful. I clicked confirm purchase only once as the other three times I received the error message that the system was down. About an hour later I got four separate emails telling me I had made four purchases. I immediately called customer service which they refused to refund me the $75 dollars touting their terms of service.

I concur with the numerous complaints listed here. I, too have spent copious amounts of money for add-ons. My son tried to download a Madden 17 add on and was unable to do so because of a maintenance issue on psn. I tried 3 times to contact them via chat to get it resolved to no avail. The first attempt took 30 mins to connect with live chat. It was close to 8pm PST and in the middle of the chat I was disconnected. When I attempted to reconnect I got a message saying chat was no longer available. Next day, tried again only to be left hanging on chat for 35 mins. Btw it said average wait time 10 mins, so I hung up.

Banned when disputing unauthorised transactions by Sony after a fault on their website. Customer services are crazy bad. No time goals for any complaints or call backs. They are untouchable it seems, unless you're a hacker then they have no power to protect your account. Want a new console? Maybe try another system.

I had to cancel my grandson's account and wipe the PS4 HDD to remove all games and account information. I then opened an account in my name on the very same console. Had all of his information from the closed account along with the names of the games I had purchased in digital form. I contacted PS to get a voucher for those games and was told there was nothing they could do. The games were lost because they could not transfer to my account once they were removed from the system. I informed them that I did attempt to back the games up but they kept trying to restore the account I had closed. I told them I paid for the games and that I would like to get them back. I told them that they almost force you to buy digital games because there are quite a few that only come out that way before they are released on DVD. I want either my games or my money.

Last year I signed up for a PlayStation Plus membership. This year I was charged again due to an auto-renewal that I was automatically signed up for but was unaware of. This caused my balance to fall into the negative so I also received a NSF charge from my bank. First I went to deactivate the auto-renewal on my PlayStation Plus membership, but I couldn't figure it out. I ended up having to Google how to deactivate it and even then it took searching through several results for the correct answer.

I've spoken with Sony customer service support for 2 weeks about refunding a game that ain't working at release and I paid full price. I never asked for a cent back before and I've been treated like a liar over 59 dollars when I don't even have an idea how many money I gave that company over the years. I did not ask a refund for a triple A working game, but for the infamous No Man Sky. I played it for a few days to discover that the last crash I received completely corrupted my game save data. I immediately asked for a refund after that since I was already getting tilted by the amount of crashes, and when it corrupted the save I literally cleared up my mind.

I simply wanted to buy a game via the ps3 store, and upon spending $44.97 did not actually get the game. Nowhere was it listed that the game required the disc itself in addition to the modifications you could purchase via the store. The 3 mods purchased were also GREATLY over priced. I bought mods for the game, Skyrim. As you can see the above listed price for mods only, go here to see the price of the full game, mods included, ** - Now please keep in mind, that is not the cheapest this full game can even be purchased.

Not only my PlayStation 3 account is suspended also PlayStation 4. I can't believe this. I had purchase a PlayStation plus membership for one year for the first time and all this happens.

I literally just got off the phone for the 2nd time to the Playstation Australia Network Support and I'm more frustrated than ever. I simply rang to issue a refund of a game I purchased from the Playstation Store to find the gameplay was faulty and to my experience in gaming not playable. Where Playstation then told me they won't issue refunds under any circumstances so I took it upon myself to look into the reasons why.

First off my account was banned for violating community terms of service for something I didn't know. I could not post in my own community and first time didn't get a warning. Didn't get banned for a month. 2 months I got permanently banned. Called Sony about the issue. They told me about the violating community terms of service. I said "OK could I please see any proof of what I have done." and they said "no" and I said "why" and they said "we can't explain that to you. You'll have to write a letter to Consumer Affairs" like that's going to do any good. And then weeks later they ban my IP and this time I know for certain I didn't do anything, and I call and they tell me my IP is banned for violating terms of service and I ask why and I get a run around and I had my account 7 years no problems.

My 12 year old son had his account suspended over a $10 fraudulent charge, we were forced by Sony to go to the store, buy a $10 Sony gift card, call back & give them the code. Then we were informed the service would be restored within 24 hours? They wouldn't let us pay with a debit card. 2 days later still no service. Called back, Sony support said they are still working on it? Biggest electronic company in the world making BILLIONS UPON BILLIONS from 12 year old kids & they can't restore a service that was paid & verified from 2 days prior! WTF. Where is the old X-box?

I have been with Sony since the PS1 era and this last week was the breaking point. My husband and I are both gamers so we own 2 PS3/4s and they have this 6 month grace period deactivation, okay, no problem we just activate our 2 consoles we own. Wrong. My husband's account was hijacked (although, lucky for us no cc info was stolen). We messaged Sony to tell them his account was stolen and they told us too bad. Which is pretty depressing considering we own 2 PS4s why would we want to give our information away? Even before we had the 2nd one, we never gave our account info to other people.

Apparently, I've given Sony and its consoles way too much credit over the years. I just hopped on my PS4 for the first time a couple months due to a busy schedule only to discover that my membership to Playstation Plus has expired. I had only planned on playing for a couple of hours and reconnecting with old friends before having to take another indefinite break. There's absolutely no way I am going to repurchase a PS+ membership just so I can play for a few hours then not be on again for a couple months.

After several emails and attempts to receive a shipping box to send in my PS4, the box finally arrived. I shipped it off with my PS4, my backup hdd (the standard ps4 hdd), and a note requesting that if the hdd must be removed, that the current hdd be sent back to me. After several days, a package arrived at my door and I quickly dove in. My Seagate 1TB sshd was not in the box or in the system, but a 500gb toshiba had been included.

I've had a Sony account over 6 years (and a Playstation since they've existed) without any problems. 7/16/16 at 9:17 am PST someone hacked my Playstation network account. I got an email telling me my ID had been changed. By 9:18 am two purchases had already been made. One of the purchases was to a card I deactivated which was then changed. In all I received four emails in less two minutes all related to the fraud. I contacted Sony through chat. They were able to find my account even though I had no email to it and told me it was banned due to the fraudulent charge that'd been put in dispute. I was glad they froze my account. Then I was told that in order to get my account unbanned I had to pay the fraudulent charges off. I was told to pay a thieves bill in order to get back what is rightfully mine.

I purchased DLC for the Witcher 3 game which was originally bought from the US but my PS4 account is from Middle East. When I knew the game won't be installed I didn't download the DLC I purchased because their refund policy says if the DLC is downloaded or streamed the user won't be eligible for a refund, although I explained the matter to customer service over and over they rejected my refund request because the game and DLC are from different regions and they assumed that I downloaded the DLC. Why would Sony allow the DLC to be purchased when their system doesn't allow the DLC to be installed if the DLC is not compatible with the account region? It's ridiculous and disappointing to deal with their customer service.

Terrible customer service from Sony. Purchased a Playstation Vita Plus bundle from them. It came with 1 year of PS+. I was saving it for spring break as I didn't want to distract myself during school. When I opened it, I found out they used a voucher code for the 1 year of PS+ instead of the standard card and it expired the week before spring break! I didn't think it was that big of a deal so I talked to their customer rep by chat and their rep explained to me that they have a policy not to honor expired vouchers. The rep was nice and understanding enough to let me know that the policy is for free voucher give-aways and my case should be special since I paid money for it but unfortunately the chat rep and his manager had no power to do anything and that I should try calling.

This was the worst customer service I have ever experienced. Basically PlayStation refused to help me recover my account. They had an automatic update and I cannot log in now. I lost years of trophies and games. I ask for assistance... their response was oh well, I should remember my credit card number from 4 years ago or I should remember my PS3 serial number. (BTW I had 3 PS3s because they always broke.) There is no other ways to verify who I am. Just two things? Seriously! What about PayPal, birthdates, purchase history... nope, just can't help. Just the worst customer service ever.

Has an attorney looked at all of these complaints? Sony is making a lot of money on us. I was hacked and the hacker bought $150 worth of games. Sony said they will reimburse me in 3-5 days, but I had to tell my bank as well since it went against my credit card. My bank denied the charges since Sony did not provide a refund in the promised 3-5 days. So Sony froze my PS4 account and will not release it unless I pay them the $150 bucks that someone stole! Sony is complicit in theft! Now they refuse to reimburse me. After I read all of the below, where all these people have had the same thing happen. I will not be paying Sony $150, I will be selling my PS4 and if they try to come after me for the debt, I will be calling an attorney.

How does these big gaming corporate businesses stay in business! My biggest thing with PlayStation is the huge lack of compatibility. For example, I love the PS vita. But if you want any older games like Crash Bandicoot, Earthworm Jim or Sonic, it's impossible to get them on the PS vita. I know one reason why is the growing market for iPhones, etc. My second major complaint is customer service. About four years ago I created a PS account on my vita. But my email got hacked and I had to create a whole new email. From there, I had to call customer service to switch over my PS account to another. I ended up losing every game and product I had purchased. Customer service said "There is nothing we can do about that." Oh it gets better!

Personally, I work in customer service, so I know good customer service from bad customer service. The people at Playsation DO NOT CARE, whether it is a few bad apples, or a systemic issue that comes from high up (which may be likely judging from these reviews), the bottom line is that you take a risk when you make any kind of purchase from the Playstation brand.

Now any online game requires PS Plus! I accidentally ordered a 2 year subscription ($49.99 per year twice). When I contacted customer support they denied my refund for the second year. I explained how unethical it was to deny me a refund for something I can't use until 2017 and they still would not help. I let them know that it was grievous enough to turn me away from PlayStation for any future gaming needs and take the time to write reviews to warn others... They still wouldn't help.

PlayStation 1 has to be the best video game console of all time. Say this to any kid that grew up playing video games during the 90s and none of them will disagree. To me it was the golden age of gaming: the graphics might be considered crappy now, but for us kids seeing 3D on our games for the very first time, it was magic. Then there was the unlimited pool of excellent video games, ranging from JRPGs, adventures, fighting games, racing games, etc. I could probably name a hundred games that I played on PS1 right now and it still won't be enough. Final Fantasy 7-9, Crash Bandicoot, MGS, Tekken, the list goes on and on.

I had gone to log in to my PS4 yesterday when I got a message that I was banned. I was confused being I had never gotten any email, and all I do is play games that I've downloaded, and watch Netflix. I then had to spend an hour searching for the phone number that they do a very good job of hiding and found out that they were only open Monday-Friday, and I was calling on a Saturday. I decided to look for their online chat feature and had to wait 30 minutes to get connected with that. I asked them why I was banned, and that there should be no reason.

I am writing this review a month after my experience with Playstation, so I am not angry in the heat of the moment or anything like that. Without question, Playstation has the worst customer service of any organization I've done business with in the past 10 years. If an attacker cracks the password for your account, you are completely hosed, and Playstation will do nothing to help you, even if you can prove that you are the real owner of the account. Your games are gone, and you are responsible for all charges. You can show them that you physically own the Playstation console associated with the account. Doesn't matter. They give the hacker all your content for 6 months. I have had every Playstation console since the original, and this was the last straw, and I've simply put my PS4 in the closet and moved to Steam. Its a shame because the console itself is great, but they treat their customers like dirt.

I recently called the bank when I noticed unauthorized charges on my account. They were for Sony PS4 "Silver" for Destiny. I purchased one at $9.99 and one at $19.99. My account showed two of each. The bank reversed the overcharges. I didn't give it another thought. On Friday night, I logged on to play Destiny with some friends. We had a big marathon planned for the weekend. I got a message my account was banned or suspended. I'd received no email, message nothing... no warning. I tried to find a number to Sony... no luck... they hide it extremely well as if they are so good, they don't need to provide one. I went online and searched the internet and found a number in a blog about twenty minutes later.

They banned me from PlayStation network saying that I owed $172.99. I bought several games of the PS store and they said they never received my money... but how can they not get my money. When you buy a game on PS store they automatically get the money. How can you buy a game from there without money in the wallet. Sony can suck a **. Then they said that the bank took the money back from me into my account and I called my bank and they said that everything was fine, that they didn't get any money back and that everything should be fine... so my ** question is to PSN where's my money. They won't let me get back online until I pay that amount, and they won't even let me play the games that I've already paid for ** PSN simple. I'm moving to Xbox.

I've had my psn account for a good 5 years now. Out of the blue, Sony decides to ban my account. I call to find out why, but no one seems to be able to tell me anything. I call another 4 times. Spoke with 4 agents and 2 supervisors and no one can still tell me why. I just bought a year of ps plus and preordered Uncharted 4 (a game I can even play since the ban). That's about $120 alone not to mention all my other digital downloads I had on that account. It's not right they can take something we pay for. They're basically getting free money but banning us and keeping what we pay for. Sony are a bunch of crooks.

I am using PS4 for a year now but this is my second PS4 which is again giving some kind of issues. Games stops in between and cannot be recovered. Need to restart the PS4. The first PS4 crashed and Sony replaced it (after almost 15-20 days). But the replacement is also giving me tough time. Can't understand the issue here. 2 pieces not working even for a year!!

I had called PSN for some help restarting my PS4 after they had erased it. I was informed that would not be possible. I had well over $1000 gives invested in that system. I asked if I could get a discount or some free games since they failed to mention this before. In the middle of my sentence the man logged off never to be heard from again. Though I would just give head office and see what their response would be. All I wanted was to have my games fixed and an apology. What I got, another log off from their website, really pissed me off. Will never get my bus again. Not worth the drive or money. Stay away at all cost.

I just learned about the problems with Sony PlayStation Network. There were fraudulent charges on my account after I agreed to charge $9.99 for VS Points for my grandson. After the first charge then I noticed $19.99 appearing on my account about 5 times. I disputed these bogus charges and PlayStation Network banned my grandson's account.

Similar to others who have recently posted, my credit card company alerted me to fraudulent activity on my account. When I looked at my account, I noticed two charges for Playstation that were not authorized by me. I contacted my cc company and they reversed the charges. Playstation then froze my son's account. We couldn't figure out what was going on and upon deeper probing and investigating, they said my son's account was in "debt" because the funds were returned to me by my cc company! Really? I called Playstation at least three times in one day trying to figure out how this could be. My son has played online for at least two years now (using Playstation Plus) but now there's an issue of debt? How? Why?

I talked to a man about my controller not turning on or charging and he instructed me to get a replacement at the store. So I looked online and many, many people are having the same problem. So I called back and said I thought it would be counterproductive to have to keep replacing the controller over and over again if it was just going to keep breaking. He then continued to berate me for 5 minutes on how "I shouldn't believe everything I read online" and that "You're talking to Sony customer support now".

I sent my PS4 in for repairs because the disk drive failed and refused to read my disks. Being under warranty I went through the process of sending it to them to fix it. They send me a box (3-5 business days). I send it back (3-5 business days). They fix it (7-10 business days) and ship it back (3-5 business days). In total, that's 16-25 business days (no weekends). I'm happy and thinking I'm finally done with this mess, I connect it only to find that the disk drive is still broken and it won't take my disk. So here I am, in shock, thinking about having to go through this process all over again. I contact Sony Support and ask if I can somehow be reimbursed for the membership I'm paying for and losing out on. Of course, they say they can't. Remember a 3 month membership is about 20$ and I have lost about 2 months of play-time.

Well I got banned from charge back on my credit card fraud and they banned my account and told me to pay it or lose my account. I feel that is not right at all. I also think that there had to be some kind of law being broken here. So sent them this email as well:

10 yr old son playing his NBA online and gets a screen message late in the afternoon saying he his account has been deactivated. Try and google online and see similar stories. We realize that this is because two weeks prior we noticed four amounts taken from our credit card for PlayStation Network GBR purchases he did not make. We never received the usual prompt email for any of these purchases that he made or top of his PS4 wallet to make those purchases. After contacting our bank to cancel the card they refunded the amounts frauded and the investigation was to be made with PlayStation Network.

So my PSN account was banned in the early hours of 6/2 because of a chargeback my bank did due to the only thing I used it on for 3 weeks was PlayStation, and my bank got (appropriately) skittish. Since it was a Sunday, I could not call Sony to find out why, and so I had to call my bank's helpline. They were more than helpful and apologised for the inconvenience. As my acct was banned, I played on my brother's account.

I accidentally bought a game on the PS4 by accident and they won't give me a refund for the game. This situation made me really angry and not even want to use Sony products anymore. They have all the money in the world but can't give a refund.

WHAT’S THE USE BUYING SONY PLAYSTATION. Would like to really know, when is Sony PlayStation going to stop hacking and mods in the black OPs 2 online. Now there is getting a point that nearly 80% of people online are hacking and having mods -- like really if you can't see a person in front of you but something shoots you out of a wall, and running around with weapons faster than lighting. My friends and l online have put so many companies against people using it, and also having so many fake accounts. It's so easy to mod now days, and I’m sure there would be a easy way to STOP them. Their internet details like IP address get it suspended for good after a strict warning or you'll find no one playing the game or using Sony PlayStation and that could be a bigger risk to Sony, so please look into it.

My son has had the PS4 for about a year. I got him an account over Christmas so he could play with his friends online. He wanted this game which I did not authorize. He was in the store and he was looking at the game and he said he hit pre order and then it started counting down the time hours and days before it would be downloaded to his account. He says he could not stop it. He came and told me right away. I was not happy with him, and told him he would never see the game. I thought it was something I could fix since it was a pre order and I didn't know how PS could possibly have information to put anything through.

I signed up for the free 7 day trial of PS Plus and was unable to cancel before my card was charged the 19.99. I spoke with a customer service representative via chat who told me that he was processing a request. A few days later, I found out that the request was denied. I contacted the customer service department today because I was under the impression I would get the refund. Customer service was extremely non-empathetic to my internet connectivity issue which prevented me from being able to cancel my PlayStation Now subscription.

We were playing on our new PS4 the other night and a message popped up about our system being deactivated or something. We weren't sure what it meant, and it flashed so quickly we couldn't see exactly what it was. The next day we try to play online with friends the account wasn't working properly. We chatted with, as well as spoke on the phone with Sony 4-6 times. First they said that we got hacked and they would look into it. We called back and they escalated our issue. We called back again and spoke to Giovanni a Sony Tech Support Supervisor, who told us that our case was denied because whoever hacked us was close to our "region".

The boys were playing a basketball game and it just went dead. I tried everything but there is no activity including on light or sound from the unit. Walmart will not take it back because it is more than 15 days as it was bought on Good Friday... Sony's offer... Try another plug - That did not work. Sony's 2nd offer after an hour on the phone - We will ship you a box within 10 days then repair can take up to 10 business days and if unable to repair will send you a REFURBISHED unit. Really you take a brand new less than 15 days of use 300 dollar plus unit and want to give me back Refurbished. Do not buy from them.

I have spent over an hour researching for the PlayStation support phone number to speak with a live person. What I get is a recorded message stating their hours which are 8 a.m. to, and it is now 9:15 AM and then it just hangs up on you because they also include the site you can go to to chat online. It's a shame me and my kids will just have to miss out because they cannot answer a phone.

I had acquired another ps3 to watch getflix, but was told to copy my son's details, which I did and found when I signed in I was signing my son out. So after much confusing messing about to fix the problem I rang Sony and got the most "could not care less person" you could find. Absolutely no help, and when I said "look we are not tech savvy could you walk me thru the fix it," he hung up. So needless to say, Sony is off my good, helpful and nice people list, forever.

We have been using the PSN for a number of years with our PS3. So at Christmas we decided to get a PS4. Everything was great and we set everything up with my account. I noticed that there was a product that I had not come across before, Playstation Now. Sony were offering a 1-month trial of Playstation Now and I thought that I would give it a try. When setting it up everything went fine. Within a few minutes I had an email from them. The email said that they had just charged me £12.99. I wasn't happy as the offer said that it was free for the first month. I tried to contact Sony but every time I called them I was put on hold. I then decided that I would contact my credit card company and explain what had happened with a screenshot showing that it was free. The bank then did a charge back, due to the evidence that I sent them. They then gave me back my money.

Sony has not helped me not one iota since having a PS4. I've bought three controllers, PS cam, 2 sets of PX22 headsets, 2tb hard drive, one year membership, and ton of digital games which now I no longer have because their account banned me and a 3 month membership I had just renewed and now is gone. They won't transfer the content I legally paid for to a new account. That's not right. They treated me like crap. They take your money, don't care to help their customers at all. They removed pretty much all legit ways to have real customer service and steal your money. Anyone want to file a lawsuit please let's get together. Let's not let them get away this.

I purchased a PS4 at the start of December, received it around the 10th, and was experiencing unrecoverable errors on it by the 23rd. At some point, my Playstation would return an error code whenever I tried to launch any games, rendering it useless. I tried all methods available online for resolving the problem, and so I had to turn to customer support. Sony customer support no longer accepts email submissions; they have no form that allows you to write an email describing your problem. The only methods they allow for contact are via webchat, twitter, and a phone number I had to ask them for.

I ordered a PlayStation Plus membership for 1 month. I made sure that the auto renew was turned off. Why is it turned on without my permission? This is not the first time that has happened. They over withdrew from my bank account so I had to call my bank and block Sony and then called Sony and they say the refund system is down like **. Please! I called back and told them that I already told my bank to not approve the charge and he says that they will have to block the account if I call my bank so I told him I don't care about the account. So then he gives in after I continue to argue and says it's gonna take 3-5 business days to refund the money. Then he tries to lie to me and tell me that I turned on the auto renew and I had to curse his ass out for trying to bs me. If I don't get my money back there's gonna be problems.

I gifted my son a Playstation 4 for Christmas. Big mistake. He could not play until we created an account - ok fine. Sounds reasonable until it take almost 12hrs to get the verification email. Finally get in and nearly every game that we got him requires a Playstation network account. Ridiculous. Sign up and pay the yearly fee of $49.99. They charge me twice. I call Paypal who says they can remove one of the charges and refund my card. Playstation locks my account because I am in debt. Are freaking kidding me?

I have my account banned, by email, for someone that stolen my private information, and sent an email to Sony, even I warning Sony by email and live chat about that, twice, and now my account is banned. Need to do something about it. It's a disrespect with the rights of the consumer. I renewed my Playstation Plus on December 2015 and even bought a pre order game. It's not logical that I would ask to ban my own account after doing this.

Our son plays Battlefield 4 on the PS3. Looking at our credit card information, we saw that Sony had charged us over $200 for unspecified upgrades to the game. This happened with the game Clash of Clans; it too adds bogus charges for hidden upgrades, but Apple was willing to sort this out. Not so with Sony. We sat on hold for an hour because "call volume is higher than usual" (and, from this website, I can see why) to talk to a rep who said she would consult her supervisor about the bogus charges and then proceeded to hang up on us. We called back and got through in only 40 minutes! This rep was more direct and simply said that "Sony never refunds money, even for things the customer didn't order." We at least got them to remove our credit card information from our profile. We filed a complaint with our credit card company who is refunding Sony's bogus charges.

My son cannot upload his Christmas and Birthday PS4 presents as vouchers onto his PlayStation for the last 4 days!!! These vouchers (worth 105!!!) was my son's Christmas and Birthday join presents!!! My son got so upset he didn't leave his room for the last 4 days as he couldn't play with his friends and this ruined our Christmas and his Birthday all together (He was born on the 26th of December!!!). We have called Sony PS4 helpline few times with no actions from their end!! And to my astonishment they are in no rush to fix this!!! They took the money away with no actions to try and resolve the issues!!

I purchased a PSP Vita game from Sony Playstation Store. Eight minutes later another transaction came out from my same card I used to buy only one game. I called Sony support and reported it but they declined my claim that its an illegitimate transaction. I got my bank to reclaim back my money as a result of this fraudulent transaction. Later on I found Sony banned my account. Nightmare! I called again on customer services but they appeared very rude, especially (Sarah, when I called on 23rd Dec 2015 around 2pm). Worst ever customer services based at UK, number 02035382665. Strongly advise to avoid Sony Entertainments. Im selling my Console and wont be a Sony customer ever again!

Disc drive not working correctly 1 month until warranty expires. Sent it to the service center in a sealed plastic bag. Sent back saying "Insect Damage" and the warranty has now been voided. Customer service told us "the infestation has been removed because it's illegal to send insects through the mail." No evidence of insect damage. They say we have to write a letter. Totally bogus. They can't tell us what kind of insects, how many, where? How was it damaged? Send us a picture Sony! The writing looks just like the image above! The same person inspecting the claims?