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Bought a 58 TV. Lasted 13 months and board went out. Called and they said it was not under warranty but they could give us a big discount on another refurbished TV. They did not make parts to fix mine, and would not give me the discount rate. Came back with 700.00 for a used 2 year old TV. Buyer beware on Samsung, I will never buy any Samsung again.
I bought 2 Samsung TV in the last 2 years, 65 inches get broken after 1 year and London engineer ask me 1k to repair it. The 75 Inches get broken after 20 months and this time Samsung have fail to provide a repair centre in Dorset, I have called them maybe 20 times, finally I get some private IT to check Tv and told me that TV get broken without reason and probably is the planned obsolescence made by Samsung and can be repaired only by Samsung but Samsung never provide me a repair centre, the only centre provided in my area was closed down in 2021. Samsung is a scammer company selling planned obsolescence TVs which get broken after warranty is expired. Proof of what I'm saying hundreds of private eBay sellers, selling broken Samsung TVs for part only. STAY AWAY FROM SAMSUNG TV.
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Purchased a 75" OLED TV mid 2022. Had problems with the solar remote since beginning but ultimately would not hold a charge. Have had the run around from Samsung to get a replacement. Currently at 7 calls and still no remote, each time with a different excuse as to what was needed to get a replacement.
I purchased a Samsung Smart TV, end of 2019. The rubber seal around screen is coming loose. I contacted Samsung, was transferred 4 times only to be told it is out of warranty. I advised the agent it must be a defect…They could not/would not help me. Just my opinion may check reviews for other Smart TVs for a better warranty.
Purchased 55 in tv August 2021. In October 2022 the screen developed dark lines. Called Samsung. They informed me a panel needed replaced for $1,150 (tv cost $1400). They also agreed to extend the warranty. After two months they called to inform me they couldn’t get the part, and they were not going to honor the extended warranty. Why would I or anyone else trust this type of company.
Bought a TV TU8500 on Oct 2021, the TV broke down on Nov 2022, after 3-4 times visit, only then solved the issues on early of Dec (Like 3 -4 weeks time). (still within warranty of 2 years). Another issues come up after 2 weeks of repairs, the TV screen comes with red line as per the picture. Came again on 5 Jan 2023 for the repair with LCD screen replacement, end up, same issue and ruled out that it is more than just the TV screen. So now am waiting further update on how to solve the issue. It takes me 2 months to solve the TV issue. haha. Imagine if you have a family and thousands ringgits have been spent to buy the TV and end up after 1 year it broken down and no solution was given after multiple attempts to repair, How DISAPPOINTING!
I requested 1 to 1 Replacement and apparently, their HQ rejected with said policy that the unit can still be repair. I felt funny because I saw the Technician open up the TV, inside the TV there are only 3 components, LCD Screen, MAIN BOARD and POWER SOURCE BOARD. THEY CHANGED LCD Screen and Main Board before, what more can be changed?Product Quality - 0 Star
Customer Service - 2 Star
After-sales service - 0 Star (I am begging if I am allowed to rate Negative Star)
I am not sure about other brand but If abovementioned is bearable, Samsung might be good choice for you. Good Luck everyone and Happy Purchasing.
We bought a 40-inch Smart TV, UN50TU8000FXZA a little over two years ago. Now, for the second time since we bought it, the TV cycles through trying to turn on but failing. I thought these TVs would last longer. It's possible that it could be repaired - for a price. Fortunately, we got another TV from a car dealer and will use that and junk this. Too bad, it's another Samsung.
I purchase The Frame TV from Harvey Norman on sale for $2400 on the 17th June 2022. I contacted Harvey Norman 2 days later to inform them that this TV was faulty. In an attempt to give me a solution, Harvey Norman arranged a new remote control to be sent to my home address through Samsung. Sadly, this attempt was a fail, as the faulty unit did not respond any better with a new remote. I then got in touch with Samsung directly. In Samsung's hands, a maintenance repair was arranged & it was determined that a major fault was found with this unit. "It all sounds very straightforward, right?" Samsung is responsible for selling a faulty unit and a replacement should be on its way... But no.
Over 6 months I have been waiting for Samsung to resolve this issue & minutes after getting off the phone with Samsung again today I received an SMS notifying me 'as you haven't made contact with Samsung we will be placing a temporary hold on my case.' Are you kidding me??!! Will someone from Samsung please make contact with me about this disgusting situation this year???? Or do you simply exist to rip people off & torture them? Reference number: **. If a case manager is the only person with enough authority to actually discuss options and offers, then I suggest a case manager call me promptly. I ran out of patience over 3 months ago.
If you’re thinking of filing a complaint with Samsung don’t waste your time. Several years ago I purchased the most expensive 32 inch color television offered in the United States. The suggested retail was approximately $2499.99. Strike one. I am a dedicated channel surfer and as soon as the pharmaceutical commercials start I jump to a new channel. When I did this the Samsung Television would lose sound. Yes the Samsung Television lost the sound. A television with no sound has a very serious software bug. I called Samsung Customer Service. I described the bug clearly and precisely. Samsung told me I was the first to report it. Samsung never documented my call. Samsung never provided a software update for this serious software bug. I gave the television with the software bug away.
Strike two. I purchased a Samsung Blu-ray player. During a routine lens cleaning the Samsung Blu-ray player stopped playing Blu-rays. It would play regular videos. I called Samsung Customer Service to report the software bug. Samsung told me they did not see the problem. Samsung never provided a software update for this serious software bug. I gave the Blu-ray Player with the software bug away. Strike three. I purchased the Portable SSD T5 USB 3.1 1TB. I installed the Samsung SSD Dashboard. It took the Samsung dashboard several attempts to successfully update the firmware.
Three different Samsung products all with some type of software bug. Samsung software development is in over their heads. Samsung produces too many software bugs and is unwilling to acknowledge them. Poorly engineered bug infested products and horrible customer service. I was a successful software developer in the United States for several years. You should listen to this advice. Three strikes and Samsung is out. You can do better.
I paid over $200 extra to buy a name brand because this was a major purchase. I didn't want to buy a no-name brand because I wanted high quality. What I got was anything but high quality. I have other TV's of brands I've never heard of that keep functioning year after year. This one was purchased three years ago and spent one of those three years without being used while we remodeled the home theatre room.
The backlight panels started to get dim on the left. When I asked for a repair estimate, they quoted $100 for parts alone, and wouldn't tell me if that was just for the one bad panel or the all of them. While trying to get more information from them, the right-hand side failed. Junk. It has now been discarded. I put the old no-name brand TV back in its place while I save up for a new big-screen TV. This time, I'll pay half the money for a no-name brand. At least if it fails, I won't have wasted so much money!
Samsung Computers and Monitors author review by ConsumerAffairs Research Team
Founded in 1938, Samsung is a market leader offering LED LCD TVs at virtually every price point and size. Samsung TVs are available at national and regional retailers and online.
Curved TV: Make any seat the best seat in the house. Samsung combines a curved screen with its Auto Depth Enhancer, an innovative design that creates a greater sense of contrast and depth.
4K UHD Upscaling: Even if you're watching non-4K content, Samsung's upscaling technology automatically improves the picture quality and enhances details.
One connect box: Samsung allows you to streamline your audio and video connections by de-cluttering the connections that go from your components to your TV.
UHD Video Pack: It comes pre-loaded with 4K UHD movies, documentaries and more to get your collection off to a great start.
True colors: With wide color enhancer technology, brights are brighter, blacks blacker and whites are whiter, so you see pictures the way the director wanted you to see them.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea South
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