Consumer Complaints and Reviews
LED TV32H 5500 ARMXL Display(black lines) issue. We purchased TV on 23-10-2014 and I was told by the dealer (DEVI INTERNATIONAL, JAYANAGAR) that warranty period is 2 years and bill itself is warranty but now the dealer is refusing. And Samsung customer care claims that it's only one year warranty, am pissed off with the money wasted and response which am receiving!!
I am waiting for reply. More than fifteen times called Samsung customer care no proper information given to me. So I am not happy by the servicing of Samsung. Its servicing was very bad. I bought a Samsung LED tv and their engineer take 8 days for fitting the tv in wall. Whose model no - UA23HU003ARLXL, SN - H00M3PAHU04655 and reference no - **. After 1 month later LED tv don't show the picture then I complain to customers care and again it take too much time to visit tv. It take 6 days to only visit the tv and said display was not work properly. I was complain on 30 September but till now (18th October) my tv display was not changed. The daily said display were changed on next day but till display were not changed. It take too much time and tv engineer ask for money in comparison to give quick servicing. l call to customer care but they also not give correct information about expanding too much time.
Samsung has reported problems with their top load wash machines serial number Y69Q5AUDA03111R. Ours has already began to make very loud clonking noise like the drum is completely of balance with certain loads. I did not purchase a wash machine to wash everything on gentle cycle as they said to do and put the extra work on my dryer try to do it with a bed spread. Now I am scared to leave my house with washer on. When are they going to do something? I purchased a full service machine not a gentle cycle that the drum might explode at any time. I want this thing out of my house. Please are you enforcing any action on this matter? Thanking you in advance.
Whatever you do DON'T buy a Samsung TV! We have been ripped of for $3000 by Samsung. We bought a 60" Samsuck Smart TV approx 3 years ago. Model UA60ES8000. We paid $3000 on special from an online appliance store in Australia. We've never owned a big new TV & we had saved our hard earned $ for 2 years. We were initially thrilled with our purchase as Harvey N had the same TV for $5000. I feel sorry for all those who paid full price for this crap TV!
The TV worked great for the first 2 years, the only issue we had was bad sound due to small, tiny speakers at the back of the unit so we ended up having to fork out for a soundbar. More $$$. The issues started approx 5 months ago. 2 year warranty has run out of course. Suddenly, for no apparent reason the TV won't connect to our WiFi network & we can no longer use any of the smart features like apps and streaming services. We can't update the TV either because there is now no internet connection.
Frustrated we went online only to find 100's of other people trying to get help for error & for the same issues. We tried all the suggested online fixes, nothing worked. We emailed Samsung Customer Service & we were told it was our router/modem. It's not, every other device in our house connects just fine but we followed Samsung instructions and reset everything. Nothing worked.
So next we tried calling Samsuck by phone. After being on hold for nearly an hour customer service said we needed to update the TV. We can't, the TV won't connect to internet! They tell us to download the latest update from their website & install it to the TV via a USB stick. Apparently this would definitely fix it. Nope... Nothing changed after we applied the update via USB, in fact things just seemed to get worse! TV still won't connect to network or internet & now it can't even find our WiFi Network at all.Smart hub apps have been wiped, in fact Smart Hub is now completely useless without internet. All it does is give us a ''cant connect to network'' pop up.
Back to customer service who said to connect TV to router via Ethernet cable. We had already explained 3 times we can't connect via Ethernet, the TV is upstairs, the router is downstairs. One of the main reasons we bought the TV because we need WiFi!
We were then told to take it to a shop for repair. It would cost us more $$$. At this point we gave up on Samsung NON customer service. We decided to cut our losses on the so called Smart Hub & everything related to the so called smartness on the TV & we went out and bought a chrome-cast streaming stick but more $$$, at least we can now stream Netflix, Stan & YouTube, in fact the streaming works better with chrome cast that the stupid TV ever did when it actually worked!
But now other problems are appearing. We have to keep pressing the power button several times to turn the TV on and off & half the time changing channels is slow and laggy beyond belief. We tried changing batteries in remote Samsung. It's not the batteries or even the remote, it's the bloody TV!!! Then a couple of weeks ago the TV suddenly started turning itself on, by itself, in the middle of the night while we are all in bed asleep. It also randomly turns itself off when we are watching it. This random turning itself on and off random issue is seriously creepy. Is the TV possessed FFS!
Their customer service is non existent, they couldn't care less about their customers, they treat you like you're an idiot! They expect you to pay big $$$ to fix THEIR faults in THEIR products or they just don't bother to follow up on your calls for help. They have our $3000, now we can just piss off. They don't care if unless you pay!
After reading all of the other horror stories here and online regarding Samsung TV's & other Samsung products, the latest being their phones and washing machines bursting into flames, we can only hope our Samsuck TV doesn't decide to blow up & burn our house down while we sleep! How much longer can Samsung be allowed to rip so many people off with their faulty products? It's outright theft.
How much longer can Samsuck risk peoples lives with products that catch on fire and blow up? Something really needs to be done. We will be voting with our wallets & our feet and never EVER purchase another Samsung product again. I wish everyone else would do the same. Do yourself a favour people... Do NOT buy any product with the Samsung logo on it! You will regret it!
Had this TV since Dec 2016 and it's broken down on me twice. This time Samsung isn't doing anything about it even though I see hundreds and hundreds of people with the same issue. TCON AND POWER SUPPLY FAILURES due to faulty components.
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We purchased Samsung appliances from Best Buy and within 6-7 months, the dishwasher stopped functioning. A repairman serviced the dishwasher and said, the computer board was dysfunctional and best course would be to buy another dishwasher. Samsung stonewalled our calls and emails. Best Buy said, after 90 days Samsung has no warranty. We purchased a KitchenAid and will NEVER purchase another Samsung product or buy anything from Best Buy.
Would you ever hand a business a blank check for services provided? Well, that's pretty much what Samsung has been telling me to do for the last week. Bought a 60" 4K Smart LED 6 months ago and a single horizontal white line has suddenly appeared. I started the claim process which had been a COMPLETE JOKE. Over the last week and 8-10 phone calls, each employee provided different directions and requested the same exact info continuously: Serial number, picture of receipt, picture of failed picture test, etc... They failed to update my trouble ticket every single time which ultimately resulted in prolonged service calls that went nowhere. After requesting to speak with a manager/supervisor I was informed that they do not have managers/supervisors.
After following Samsung's troubleshooting process 4 times and reviewing pictures of my television, Samsung informed me that the tech agent would be sent out and that if the television doesn't need technical repair or replacement, I will be charged for services provided. Samsung then failed to provide a price quote & the service number provided reaches a voicemail box that is full. I refuse to obligate myself to pay for a service that does not publish prices.
However, the service request generated clearly states "out of warranty". I really do not enjoy the constant lies. Please help me resolve this matter at your earliest convenience. Thank you! IF YOU WANT PRODUCT SATISFACTION DO NOT BUY SAMSUNG.
Samsung TV - 2 years old. Recently completed warranty. As of today I have a 50in screen TV with no picture video, only sound. I wish I had researched before purchasing a Samsung TV. I was just about to purchase a Samsung Refrigerator – I have no faith in their products or their customer service. Stay away from Samsung products.
I purchased a Samsung TV, model UN55KU6290FXZA. The TV was a gift and was NOT set up in our house until after Best Buy's 15 day Return Policy had passed. I set up the TV on September 17, 2016. On September 25th, after only watching the TV for a total of 10 hours, we lost the picture. Still had audio. Monday, September 26th, I called Samsung, reported the problem, they set up a ticket - ** and about a half hour after I hung up the local authorized Samsung Service Center called to set up an appointment to repair the TV.
Repair Tech came out Thursday, September 29th. Serhiy replaced the TV screen, picture was back and he left the TV on, as I wanted to calibrate the TV settings after he left. I realized I did not the time to make the changes immediately, so turned off the TV and planned to work on it later. I tried the TV 2 hours later - no picture. I called Samsung and asked that the ticket be re-opened. Also, repairman had left his card and I tried to reach him. Calls went to voicemail and left a message. Called Samsung back and they suggested I call the Service Repair Center back at a different phone number. I tried and got voicemail again. Called Samsung a third time and demanded they call in Repair ticket. After 5 o'clock, so they said they could not call.
I called Repair Center the next morning and left another voicemail. Contacted Samsung and asked them to call technicians. Repair was finally scheduled for Wednesday, October 5th. Same Technician showed up and this time, he replaced the TV's power supply. Result - no picture. Defective power supply. He then replaced the screen again. No picture. He had a second power supply available, tried that and still no picture, only sound. Over the 2 visits, the Tech had essentially re-built a second and a third TV. None of which worked.
Between 2 o'clock Wednesday afternoon, October 5th and today, October 11th @ 12:25 pm, I have placed 18 calls to Samsung and have been told I would receive a callback from the Escalation Center, who is the only group that can handle this matter. I do not want the TV repaired. I have been told I would receive a call within the next 24 to 48 hours. Never happened. I have been told the department is very busy because of Samsung's phone issue. I don't care. A new Escalation ticket was created - **. Never received a callback within the 2 hours guaranteed on 3 different occasions. I have spoken with 9 different supervisors, who can't help me. Two of them guaranteed they personally would call me back the next day at 9:00 am. Never received a call.
I currently have another Escalated Ticket written - ** with a guaranteed callback. Time runs out in 30 minutes. This Customer Service is unacceptable. I have received 2 surveys from Samsung asking how my Customer Service experience has been and if my problem has been resolved. I have not responded positively.
After 2 years of research and saving my nickels and dimes I purchased this $2000 boat anchor of a TV from Sears in Fairview Heights IL in early 2014. I really wanted a Panasonic but they announced they were leaving the market and all of their remaining stock was quickly bought up before I could make a move. So I went with the "next best" thing. And it was awesome for a short while.
But 2 1/2 years later (and conveniently 1 1/2 years past the warranty) the power supply pops out on me in dramatic fashion after acting strange now and again. After contacting Samsung customer service to no avail the recommended Samsung certified repairman (who charged me $412.00 parts and labor) told me next time it begins to act funny to pull the power supply and resolder the PCB connections on the capacitors, otherwise the transistors will eventually fry and fail catastrophically again. One would think that Samsung could at least re-engineer a replacement power supply that is worthy of the costs involved. Couple all of the woeful tales on this board with the Galaxy 7 debacle plus the exploding washing machines and it's OVER for SAMSUNG. Based on my experience I will never buy from them again.
This is Sumeet **. My 32" LED TV SMPS is damaged. Complaint Date: 30/09/2016, Service request number: **. Cuttack Service Centre is not cooperating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.
Faulty tvs and horrible service. Never had a tv work only 27 months. I bought my tv in May 2014 from Best Buy. About 2 months ago it would delay turning on after pushing power button. 2 weeks later it wouldn't turn on at all. I called Best Buy with no result. I called Samsung multiple times, speaking to different reps and supervisors. End result they said I can pay for repairs from certified repair company that will give 30 day warranty on their work. Never Buy Samsung is what learned, horrible service. Samsung rep admitted she's had multiple complaints about the same issue.
I also own a 50" Samsung HD TV and after only 5 years the picture became distorted with multiple images. I tried to called customer support but could never get through. I paid twice as much for this unit as I could have for an LG because I thought I was buying quality...NOT! DO NOT BUY SAMSUNG!!!
Extremely disgusted and infuriated with Samsung Customer service. I purchased a new Samsung 55" Smart Curve HDTV for my parents. Upon setting up the item at home we noticed the needed screws to attach the stand were missing. I immediately called Samsung and was given a number to call for replacements, but had to wait for next day, because they're closed on Sundays. I called on Monday and it was a third party that wanted to charge me. I called Samsung again and advised of the transaction and that I was not going to pay for an item that is suppose to be included in the original packaging.
It is now 11 days and 7 calls later and I am still without the screws, tv connected or a full solution. I am currently on a, so far 32 minute call to customer service, being connected to an Executive Customer Relations Rep, because a regular customer service supervisor cannot solve my simple issue. I can't even imagine what the individuals of the blowing up Samsung 7 cells have gone thru. I have purchased Vizio televisions and any issue was resolved immediately. Take note Samsung.
I have had my Samsung Plasma TV for a few years now, maybe 4 or 5. However, over the last 6 months or more both the TV and the entertainment unit started doing some weird things. First of all the TV and the entertainment unit would turn itself on automatically, either while I was, or even while I was not using it. Sometimes in the middle of the night I would hear the TV turn itself on, or the TV unit would turn on and the radio would be on. It would also turn itself off when I was watching it. The entertainment unit would also start playing the radio even when it was turned off (there would be no visible power to the unit and the radio would start playing through the speakers). This occurrence would happen either regularly, or sparingly, but it continued for a good while until this morning the TV blew up with a bang and smoke poured out the top vents.
I am disappointed and because it is out of warranty I suppose I will have to go and buy another one. I won't be getting another Samsung as I have always been very disappointed with the TV quality - it has always been very pixelated/blurry, and for the money I paid for it in this day and age, I expected a much better picture quality (I had tried almost everything to improve the picture quality) - the picture quality was always perfect when watching movies of great quality, but the general TV quality was always very poor. Anyway, just thought I'd share my experience.
I purchased this Samsung 55" Curved TV 4 months ago, it has been mounted on the wall since installation. Last week while watch TV there was a loud noise and then the inside screen cracked. I googled this problem and seen I was not alone. I contacted Samsung and got the same story as everyone else, so called PHYSICAL DAMAGE. It's very sad we pay so much for a TV we think is a great product but they are no good at all. What a waste of money. TV should last for years not a few months and in some cases on hours. Samsung has an inferior product, just like their Note 7 phones right now, but they had to recall them as they are catching on fire. We only get cracks so guess we mean nothing to them. I will NEVER buy another Samsung product again. I have to buy another TV but it will be another brand and fingers crossed I will have better luck.
Samsung 65", UHD CURVED, SMART, UPP. I bought for Christmas the above TV, called a SMART TV. The TV is actually anything but smart. I bought it because certain TV programs are only available over the internet, like FX2Go. What a surprise when I found out that my new TV has ancient programs uploaded, for example an old version of Flash Player that doesn't allow new streaming TV programs to be watched. The TV gives the "smart" advice to download the newer version of Adobe Flash Player in order to watch the programs. It turns out: You can't! Your new TV is not prepared to upload a newer version of this important program and you will not be able to watch streaming TV programs, which is nowadays a big part of everybody's TV programming.
A telephone call to Samsung Technical Support got me this "amazing" answer: "You bought a TV, not a computer. The TV is not set up to download newer versions of certain programs!" And then I was disconnected! With other words, I bought a TV with programs that were already outdated and useless at the time of purchase. And Samsung clearly doesn't care. This is a warning to everybody who considers buying a Samsung Smart TV.
I purchased this TV at the end of 2013, and this was Samsung's 2013 model. I did much research and it had excellent performance reviews from CNET and other reviewers. The TV started failing after about 24 months, sound no picture, Power off, then on would restore the picture until about the 29th month. When the problem first started I thought it might be due to the interconnected Samsung Blue Ray and Surround Sound system that came with the TV. When it failed completely, I began checking reviews and troubleshooting blogs to discover these models are having mass failures, all the same problem.
As was cited in the blogs, Samsung has no parts available to fix this TV. I contacted the store I purchased it from, Samsung in the Philippines and even Samsung in Korea. They all said either they had no parts to fix this problem or in regards to Korea would never respond. This TV cost $4,000 and after 29 months, in pristine condition (other than it doesn't work), it sits in my storage area. Samsung does not care about service in the least. It's not a matter of cost. I've not argued a warranty issue. Samsung's policy is simply tough luck, "we got your money and we don't care."
I will never buy a Samsung product again. I have since bought a 55 inch TCL for about $500. It comes with a 2-year warranty as standard. I can't tell the difference in picture or sound quality. I am not here to sell TCL product, but when I questioned the service people at my local retailer, they said Samsung TVs are always back with warranty issues. They hardly see a TCL back. And if they do see one returned it is due to damage in shipping, not defect in product. $4,000 U.S. is a lot of money and when you consider that within 29 months of a new product introduction, one that is being reported with severe defects, Samsung has decided to abandon its customer service, why would you buy anything from them again. Particularly a new product without years of service history to evaluate.
DO NOt buy samsung TV. I have bought a TV Worth Rs.45000/- two years two months back and now it is demanding a repair of Rs.21000/-. They are saying that you have to change the whole panel as the part which my TV require is not manufactured by samsung separately. Service centers are very poor. Are not handled by samsung. Handled by local people who are not competent and lack of technical knowledge. First they told me the repair will cost me Rs.6000/-. After they are saying it will cost Rs.16000/- for the panel and after three days they said that the panel of my TV model has been stopped manufacturing by samsung and you have buy some other model's panel worth more than my part... I am telling you while Buying TV Do not Go For samsung. Go for some other option Sony or panasonic or even Philips is good.
I always believed Samsung was a great company... Now - I do NOT! I had a flat screen Samsung TV. We had the repair guys out at least 7-8 times, then finally they put in a NEW motherboard! Still did not work right. After a month of PLEADING with the Ceo's office they reluctantly switched mine out with a discontinued model and made me feel they were doing me a favor. I had bought the extended warranty on this problematic TV but nobody seemed to want to honor it! Now after 14 months with the NEW TV we had it on for 5 minutes and the screen went BLACK! NOW they do not even want to know about it! I have had it! POOR customer service, no backing of their products at all! I won't even mention my lovely SAMSUNG dishwasher! It stinks inside (Stainless Steel) and NEVER cleans the dishes! Time for a new company to buy from... I am sad that this has been reputable company feels they cannot make a product right the first time!
I have got the Samsung LED TV (LED UA 32 F 5100ARLXL) FOR Rs 36500 on 15-Sept-2013. 4 days back the TV display has gone totally and only the audio comes. On contacting the Samsung Service Centre they tell us it would charge Rs 17000 (Almost half the cost price). So this is the Quality of Samsung??
Bought a 65" 4HD Ultra in April 2014 and it had acted up sporadically over the past two years with the powering on and off constantly. Always seemed to happen when it wasn't connected to the internet. Now I have a new router and it will not connect to wifi and just powers on and off. I have no big screen TV just as football season is beginning. I spent over $3500 on this dud of a TV. I guess I'm the stupid one. When will there be relief from the Feds on these criminal companies hawking defective products? Where's the class action lawsuit? We need someone to hold this crooked company accountable. I want my freakin' $3500 back. I will never ever purchase any Samsung products again as long as I live.
I own a flat screen Samsung TV Model #LN40B500P3FXZA and it just went completely dead and stopped working. I called Samsung and was told it was out of warranty and need to pay for all repairs.
My Samsung 60" j6200 series in less than a year old and I have had to replace the screen twice. Technicians diagnose overheating as cause of damage but Samsung will not honor warranty. I have spoken to 6 other customers with same issue... STAY AWAY.
Takeaways: Based on personal experience and many similar (aka - identical) complaints found online, regarding failed Samsung TVs clearly 1.) Samsung is offering an inferior product made with known uncorrected defects suggesting generally that products from this manufacturer should be avoided, 2.) the consumer services division of Samsung not only provides absolutely the poorest service experience I have ever had but appears to purposely avoid addressing what are known product defects.
Background: My large screen plasma TV (Model no: PN59D7000FFXZA) worked fine except it started cycling automatically on and off every 2-3 minutes. Everything else worked fine but not if you can stand having the TV shut off/on every two minutes. I expected a high end set ($2,500) would last more than four and a half years.
Ok, work with Samsung customer service to get it fixed. First, by e-mail. After needing to provide my product information several times, attempted various fixes. Nothing. Then customer service by phone. Same thing, needing to repeated again several times my product information. Tried all remedies including total factory re-set. Last comment from rep. "let it sit for 24 hours and it should be all right". Not. Next call "just give me a local authorized service, I'll pay for it, just get it fixed".
This whole process took about a month to transpire. During this time I researched on-line and found this is a common problem. There was at one time a class action suit against Samsung on this issue and I have been jerked around for weeks over something that should have been obvious. At this point my suspicion is that customer service was intentionally seeking to deflect from identifying the issue. Next comes the in-home serve call Service Quick (not). The technician, when I said could be the firmware. He said, he thought it could be. Then I said, could be the capacitors - which has been often cited as the root cause of the problem and that Samsung knew was a product defect. He said, he thought it could be. Then I said yes, leading him on - it could be the logic board. Yes, he said, he thought it could be. Obviously, he didn't have a clue. But he said he would order the parts and fix it.
Long story short, parts delivery delayed was a repeated excuse (oh there, was also the emergency preventing the service call). This lasted for over three weeks until I called and asked seriously what is the problem and they sheepishly said, "oh, they no longer make the parts for this set". So, I had a totally frustrated two month experience and now an expensive piece of junk due to a totally dysfunctional customer service and inferior product design/manufacturing. I have purchased a new non-Samsung TV. You would be wise to black list Samsung products and clearly do not expect any professionalism from their customer service division.
I bought a 60" Samsung smart tv, brand new back in May 2013. I spent $1600 of hard earned money, to treat myself. Fast forward a little over 3 years is when the problem started. When adjusting the volume, the tv would turn off. If that was where the problem stayed, I wouldn't be writing this. Well here we are roughly three months later, and the tv is virtually useless. It's contactless off and on. So I called Samsung, I was aware it was out of warranty, but I was just looking for advice. Because I would rather fix the tv, than have to buy a whole new one. They had nothing for me. So I decided to try online. And that's where it get discouraging. Thousands of people are starting. To have this same issue. With no fix. People have tried motherboards, and this and that, just to get the same problem. I would highly suggest never to buy Samsung. I have had three Samsung tvs, and this one is the worst. My advice, buy LG. Never Samsung.
After 11 months, my tv start to close automatically, they change the part after putting pressure about the laws in QC. The same problem came about 8 months after the reparation! Last week, the same problem appeared that is less than a year after the second time they change the parts. I call them back but now I have to pay just to prove that the TV that doing the same problem is cause by the same parts and I have to pay for it I think after a bit more than 2 years (bought in March 2014) 3 times the same problem... It's a lemon TV. Now I think to change everything to LG. (I'm scare for the washing machine that is 1 year old, I guess if they broke I have to change it!!)
Had the same ongoing problem with my 60" Samsung. TV went blank again and I didn't want to spend any further money on it so I was hoping Samsung, since they sold me this lemon, would at least offer me a discount coupon on another Samsung. No was the answer I received on ticket **. I was going to purchase another TV because I felt this was just a lemon but now that I know how they stand by their bad TV's, I nor my family and friends will EVER purchase another Samsung again!! Customer service means a lot when you go to purchase a product and Samsung has a horrible customer service!! Do Not Purchase one because if you get a bad one, you'll get nothing for it!!
We bought a 55" curved Smart HD TV and have had nothing but trouble. Samsung blames cable company and cable company blames Samsung. Round and Round we go with ticket being canceled and tech not calling. I was guided toward Sony by the salesman, but since I had a Samsung phone and notebook, I chose Samsung. Their customer service must be in on it because I am convinced they are diddling around until my warranty runs out. Still waiting for the service tech to set up an appointment...
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Samsung TV Company Profile
- Company Name:
- Samsung TV
- Year Founded:
- Korea Sout