Samsung TV

Great TV, backlighting is great, one remote is great. Can control with my smartphone or voice. Picture is outrageous, speed is incredible. Best Smart TV I ever owned. Purchased on eBay before Christmas and got a great deal! Beat store prices by a lot!

My new Samsung has a firmware bug that causes the Wifi MAC address to default to all zeros. I googled the issue to find that it was reported in 2015 and has been a problem on several Samsung TV models. To fix it I have to unplug the TV for 30 seconds. So far I’ve had to unplug it seven times in the last 24 hours. I called Tech support. They verified I was running the latest Firmware release; but said they hadn't heard of this problem on this specific TV. So in short, Samsung has had a bug in their Firmware for 3 years that they seem incapable of fixing. They have no problem ripping off customers though...

The TV had problems from the start. Samsung support treated me as if I had no experience with technology. Very bad...bright pixels that cannot be reset so you have multiple pixels with a bright blue color. A strange grey vertical line from top to bottom. Every time you do diagnostics, you have to reset the TV and download your apps and register each once again INCLUDING your required Samsung registration. It is really bad folks. Please think twice about price performance because when you get it home, the price no longer matters if it does not perform. My TV is garbage - tired of constant resets and Samsung not wanting to fix the pixel and grey line problem. RUN FROM SAMSUNG, Caveat emptor!!!

Good Evening, I am writing to you to express my concern as well as let you know that my confidence in your products and services have diminished extensive. I called your customer support department about a month ago to let them know that my 50" TV (UN50J5000AFXZA) (Version #JD03) (S/N 04MX3CBH901310P) had developed a Black Screen. I had purchased this TV through HSN or QVC a bit over 2 years ago. I would have hope for this investment to have lasted more than 2 Years. Upon testing, it appeared as though it had a failed backlight. Needless to say, your Representative was a far cry from helpful. "No physical receipt? No Help!" Was basically the reply I had received.

Bought TV online since our local Best Buy didn't have any curved screen TV's. Waited 8 days before it was delivered. $20 fee. Didn't have help setting it up so it sat all day Monday and 8 pm Monday night my husband and I got it all hooked up. Wow what a picture! We only had a Samsung 45 in. flat screen up to this point. Heard great reviews of curved TV and it was all true. Tuesday morning though after being on 3 hours it all changed. I noticed the left side of screen would go black. Well I thought I was seeing things. But 7 pm when it was turned on again for 1/2 hour over 1/2 The TV was flickering black.

My Samsung 65 inch UHD TV (Australian 2014 model UA65HU8500, same as HU7500 in EU and HU8550 in the US) developed a major problem (clicking red light, no picture) after 2 days and was exchanged under warranty for a new replacement TV (same model). But this replacement TV developed the same problem after 6 months. The power board (or main board, not sure which) in this 2nd TV was replaced under warranty but failed again after 3 months. So I asked for - and received - a full refund from the store and bought a Panasonic UHD TV which, almost 3 years later, works flawlessly.

I read lot of negative reviews, go worried as I had issue with my 75 inch Samsung TV after 11 months. It stop working and I only had 15 days left for warranty. Bought my TV from Best Buy. Called them. They forward me to Samsung warranty. It took 3 HR on phone which made me more nervous. Everything went very smooth after that, next day Samsung technician called me to check issue. They ordered parts which took 2 days. 3rd day Technician called me to book appointment. Next day he was right on time. After few diagnostics he figured out screen need to be changed. He had everything with him, 30 minutes and my TV working. No charge. Very clean JOB. No mess. Thanks Samsung.

I purchased a brand new Samsung QLED QE65Q7FNAT Smart TV from Currys / PC World. The TV worked fine for three weeks then suddenly switched off whilst being watched. I tried all problem solving from the Samsung website, then emailed them, then telephoned Samsung. After about an hour of taking photos of the TV, sending receipts as proof of purchase & going through all the problem solving checklist, again they are have now agreed to send an engineer to my house. The TV has power with the red light under the TV but it will not turn on. No doubt have to take the day off work. Not happy. Last time I buy Samsung. Avoid at all cost.

Never ever buy any Samsung product. I happened to purchase Samsung TV K5570 in the year 2017. Just after the warranty period was over, there's a display problem in TV with a horizontal line on top. There was no damage done and it was purely manufacturing defect. When contacted customer service they made me realise that it is an electronic product as if I never used any earlier. However, I asked them to send a service engineer home to investigate on the issue, he came and took out his mobile phone just to take the screenshots of the TV and my purchase bill. No other investigations were done and he said the display panel has to be replaced and as my TV do not cover in the warranty period he say the charges for this would cost around 14000 including GST. I'm truly disappointed after hearing his advice as this would cost almost half the amount I purchased this TV.

Bought TV new in February. By Yesterday, or 11 months into its life, the tv fails. We box it up, grab the receipt and take it back to BestBuy. "Oh, we do not honor Samsung warranties." Load it up again and take it back home. Call Samsung warranty hotline - "oh, take your tv to this local contract repair center 60 minutes away and they'll repair it." Load tv up for the 3rd time and take it on a 60 minute excursion to nowhere. And back again. THE REPAIR CENTER WAS NOT THERE. Some googling revealed it left town years ago. No repair center and Samsung should have known but hey, what do we care. Well I care. I am never buying a Samsung product of any kind again. That's how much I care. Disposable junk is what their stuff is.

Purchased TV December of 2017, within days it would not turn on. They came and fixed it, a couple days later it did the same thing again. It took them a couple weeks to fix it this time, replacing literally every board inside the panel several times in hopes of making it "work" again, eventually it did. Now on roughly the one year anniversary of the purchase, it's dead again! I've told them I want a new TV, they insist on repairing. Techs are to come today, last time these guys were ready to give up on it and say it had to be replaced, hoping FINALLY this tech crew will come to that conclusion.

I brought a 40 inch Samsung tv, had it for about 6yrs flat screen. Called technical support and the lady who was very pleasant on the phone, told me my tv needed service and the closest company to me was in Jersey. I live in Albany NY, she also said (wait for this one people) I had to send my tv to them! Right you read right, I had to send my tv to them. I will never ever buy another Samsung product again. We have to do better in America and start making our own product that is worth something, instead of junk. I'm so done behind this!!!

I purchased Model # UN55MU9000FXZA, about two years ago to upgrade to a 55 inch. I contemplated long and hard about a 65 inch but my apartment is not that big. This 55 inch has a remarkable screen - gorgeous clarity and no issues with any pixels. I added a Samsung soundbar with separate bass unit to replace my 18 y/o Bose system (R.I.P.). Great sound now. My third Samsung TV and it will not be my last.

My son bought it for me, it's been a wonderful tv. It's 40" and works well in my small apartment. And it was on sale I was told. Good price. No problems. Crisp, clean, colors and picture. I would definitely purchase Samsung again.

Having a large screen with an extended warranty that conked out after about 13 months and no satisfaction from a company like Samsung, it has turned me off to every product they make. When I called for service, they offered to send a tech out at my expense. Forget the extended warranty. After speaking to some people who advised me to go on internet and check out the issue. A number of similar sets over a number of years, had same problems with the motherboard of the sets. I packed up the set (in new condition) with all the books etc and donated it to Goodwill, who uses electronics for training all types of individuals to prepare them for future jobs. The replacement was a Vizio in superb condition and performance. Just remember to enable the privacy issue upon set up as all of the smart TV's are trying to outsmart the buyers.

Similar to the other stories here. Decided to splurge on a large Samsung TV that was $5k new from Crutchfield. After having the TV mounted on a wall with normal usage the screen developed lines on the left side that ruin the picture. Spoke with Crutchfield, the retailer. They did nothing and then tried to say I should have bought an extended warranty, even though if I did they would find a way not to honor it.

I purchased my TV to replace the one I had. It has a much better sound quality and color than the one I replaced it for. It is the same size screen but it seems much larger. The old TV was still working but I was not happy with it. This TV has proved to be much better.

I think Samsung TV is one of the best, you may have to play around for sale but it is worth it. They have great customer service also. The screens look like the movie is being made in front of you. 4k is great also. Graphics are awesome.

They have the speaker in the back and it needs to be moved to the front somehow. In this day and age there is a way to do that. I have had my TV for over 4 years and the sound appears to be fading. The TV picture and ease of use is too good to get a new one.

I got a huge 82" Samsung TV with excellent graphics. Just a beautiful movie type picture. Once a good graphic computer is attached, the graphics become 4800 X 2400 resolution. Just a great way to get movies via internet.

I have a Samsung Smart TV. I absolutely love it! Haven't had an issue with it and I've had it a couple of years. It's got a great picture plus I can watch YouTube, Netflix or Amazon Prime. All of my favorites are easy to get. It's easy to use and you don't have to be a technician to figure out the remote.

I really like this television. It has a nice look to it. It's not too heavy and bulky. You get a great picture on every channel you watch. The color and the sound is great. I trust the Samsung name to be a high quality product.

We purchased a 65 inch TV a year ago, and one week after the first anniversary it went blank with horizontal lines on the screen. It's wall mounted and hadn't been taken off in the time we've had it. We sent a screenshot to Samsung, and they told us it had sustained physical force damage, which it definitely had not. Said they wouldn't do anything. I have a couple of friends and a cousin who have had troubles with Samsung TVs not long after purchase. I would definitely not recommend their TVs.

I do have Smart TV, but not a fan of it being smart or being spy on, I do have mine disable. Have one that I can watch Netflix or Amazon on. Most time, I will turn on the Blu-ray and run it through the player. Yes, that is the way it is going with these providers to watch.

I purchased a TV of 1000€. Within 4 years broken and the support did nothing. Yet I put my trust in Samsung and bought a 4K TV of 1300€ and within 2 years and 2 months broken. You wouldn't guess but my warranty ended 2 months ago so Samsung did again nothing. Do NOT buy a Samsung TV. They are really bad quality.

If I could do a minus 5 stars I would. I bought a Samsung TV approximately 2 yrs ago. On 11/11/18 I noticed there was an orange glow on bottom left corner so I took a closer look. I felt it and it was warm to touch. This TV nearly caught on fire and posed a fire hazard to my house and family. I contacted Samsung and was told they would make good on this by issuing a refund check of $521.92 so I could buy another TV. All I had to do was take a pic of the damage and remove the serial # sticker and file a claim and the check would be in the mail within the week.

Do not buy a Samsung. They are disposable TVs. Mine went blank/black screen after three years. Too expensive to fix and all you get from support is (we are sorry). Went with LG and so far it is great. Took Samsung TV straight to the dump!

I recently purchased a Samsung UN55MU9000 series TV to replace my old Panasonic Plasma. Got a great deal and was very excited to install it. Yes! Installed and hating every minute of viewing it. The picture is horrible compared to my Plasma. When watching sports the color lags behind and blurs. Now to make matters even better, The Smart hub does not work. I use ROKU and it won't stay connected to the internet. So I took a ROKU unit from another TV (again another Panasonic Plasma) and it works just fine. I was ready to purchase a new 65" to replace that other plasma this Black Friday but I just can't due to the issues with this one. I guess I will look at the Vizio PQ65-F1 with the quantum dot. Really upset with the future and quality of these expensive TVs.

Purchased TV at Costco on 03/08/2018, on approximately 10/15/2018 the screen went black. I contacted Costco Concierge Service. They put me in contact with Samsung warranty services. Samsung told me I would be contacted by a repairman within 3 business days. The next day I was contacted by Tech 2U repair service, we set up an appointment for the following day. Later in the day they called me back and told me that by the description of the issue the technician knew what was wrong with my TV but that the necessary parts were on back order.

The new Samsung TV simply does not function with any internet connection. It sits for hours saying “Hub is being updated.” Even tried the Samsung-recommended airplay app to try to view content from iPad. It simply does not work. I updated the TV software and still got messages that I needed to update my software. This thing is a box on the wall that does nothing.