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Reviewed Sept. 24, 2023
I just paid about $1200 for my new 65" Samsung and I really wish that I hadn't. First, the picture quality is so-so, not as good as my LG. The real pain is trying to get this thing up and running. I spent hours filling out this and that, and it won't work unless you do this. What a pain! The worst part was, about three weeks after purchase, I was getting fraudulent charges on my credit card from God knows where. I had to give my CC number twice just to get it going.. When I bought my LG, it was pretty much plug and play -- the way it should be!
Reviewed Sept. 23, 2023
Purchased Model QN50Q60TAFXZA in 2021 as an extra TV in a side room. Was great for internet hook up and worked well for first 2 years- even though only used a few times a month. We are away 3 or 4 months a year. After 3 years, it stopped turning on- Samsung offered to fix for about $500 or small discount on new TV. Sorry but why buy something with such a short life span. All of my other brands have lasted for years. Lousy product and service response.
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Reviewed Sept. 21, 2023
65” LED TV bought brand new from Best Buy quit working in 16 months. Will cost more to fix than to buy a new one. Won’t buy another Samsung product! They want 300-400 to fix but also said it may cost a lot more to fix.
Reviewed Sept. 8, 2023
This TV doesn't connect to Fire Stick plugged into the HDMI, barely got my PlayStation to work, and even with new batteries if you use the scroll buttons too much they stop working, I've had off brands work better than this trash, and I don't even buy Apple products. This is why I switched to the Pixel years ago. Samsung quality has gone into the dumpster. Samsung is the next Motorola. I'll take bets on it.
Reviewed Aug. 28, 2023
I am so disappointed with my Samsung The Frame 2022 TV. It's a year and 1 month old and has a yellow film on 1/2 side of the TV. A warranty was not offered when I purchased it with Samsung direct, and even though it's only a month later from purchase I must pay this extensive repair. Most disappointing it did not last a year. I will never purchase another TV from Samsung direct and I believe I have a total lemon. Buyer beware.
Reviewed Aug. 26, 2023
Model: QN75QN95BAF. Bought Feb 2023, Stopped powering on July 2023 -- worked for 5 mths...not working for a month and a half. The issue first presented itself by the TV not powering on. It completely stopped powering on and unplugging no longer reset the TV (capacitors). Support was contacted. A power board was ordered. The "new" powerboard would not distribute power past the capacitors. Finally, a "new-new" board was ordered, but now the issue appeared to be within the monitor board. This really stinks. Best Buy won't take the return due to it being under manufacturer warranty. I'm stuck waiting for Samsung to do something...anything. At some point, I'll file a small claim dispute for breach of contract if the warranty is not fulfilled. This is really bad. Just stay away from Samsung TVs.
Reviewed Aug. 22, 2023
Updated on 08/26/2023: I am still waiting on tech, I called Wednesday, said he would call Friday to make appointment, did not happen. Called Samsung on Wednesday, told agent I wanted his supervisor, he did not want me to speak to supervisor. Put me on hold for 20, came back on, hung up on me. My third call I finally got there to an agent that let me talk to supervisor, gave me same line to wait for technician. I said, "I want your supervisor." He said, "They will tell you same thing."
I said I wanted to talk to them anyone, he put me on hold, came back. Of course, the supervisor was not available. He said he sent message to upper management, they'd call me in 24-48 hours. A lady called 24 hours later, said she's been assigned to my case, needed copy of receipt and she'd get back to me. Technician called Wednesday, said he would call to make an appointment for Monday. Guess what - he never called!!! Still no TV.
Original Review: I purchased a 2022 55 inch smart tv. Hasn't worked correctly since I bought it. Spent hours on phone and chats with Samsung. First few times they blamed cable company. I had tech out once had to wait over 3 weeks for that worked probably til he got to end of street. Been waiting now almost month for tech so I've been without tv for almost 2 months. Spoke to supervisor, have demanded a new product, they will not do so. Will never buy Samsung product again!!
Reviewed Aug. 20, 2023
I have 4 Samsung Televisions I purchased over the last 2 years. Problems with 2 of them constantly losing network. One freezes and locks up regularly. Pictures flash at times. Really disappointed, picture quality is really good, but not worth the stress when they act up in the middle of an important show or sporting event.
Reviewed Aug. 12, 2023
I purchased a 32 inch Samsung UN32N5300 May 2022 that was manufactured December 2021. August 2023 it has experienced the black screen of death and only has sound. Warranty ended May 2023. Support is useless and first rep I talked to lied and said my TV was made 2018 and that is why it was bad. Samsung offers you the chance to pay for a repair. This is the first time I have had to buy a TV for one that failed in 35 years of purchasing TVs. I have only upgraded televisions by choice until Samsung. This lasted 15 months from purchase. I will NEVER trust Samsung with a penny of my money, not for a phone, not even for headphones. Don't risk it, there are better quality televisions.
Reviewed Aug. 10, 2023
I bought a 75inch Samsung tv from Costco. This tv has three year’s warranty on it. About a month before warranty expired, tv stops working. Turn off and on by itself. Contacted Samsung’s, was told warranty has expired. Contacted Costco, found that tv is still covered. 3yrs. Samsung lied to me. Tried to have them fix it, they told me I have to pay. Contacted Costco warranty resolution 509 573 8835. Samsung suddenly would want the opportunity to fix it. This whole thing has been going on for over a month. Samsung tv warranty is worthless. Do not buy their products, because they don’t stand behind their product warranty.
Samsung Computers and Monitors author review by ConsumerAffairs Research Team
Founded in 1938, Samsung is a market leader offering LED LCD TVs at virtually every price point and size. Samsung TVs are available at national and regional retailers and online.
Curved TV: Make any seat the best seat in the house. Samsung combines a curved screen with its Auto Depth Enhancer, an innovative design that creates a greater sense of contrast and depth.
4K UHD Upscaling: Even if you're watching non-4K content, Samsung's upscaling technology automatically improves the picture quality and enhances details.
One connect box: Samsung allows you to streamline your audio and video connections by de-cluttering the connections that go from your components to your TV.
UHD Video Pack: It comes pre-loaded with 4K UHD movies, documentaries and more to get your collection off to a great start.
True colors: With wide color enhancer technology, brights are brighter, blacks blacker and whites are whiter, so you see pictures the way the director wanted you to see them.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea South
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