Samsung TV Reviews

Bill did a great job quickly answering my issues with renewing the art membership.

Mark was awesome, explained every detail and professional.

I’ve been using a Samsung TV for a while now and overall I’m pretty happy with it. The picture quality is really sharp and colors look great, especially when watching movies or sports. Setup was quick and the smart features are easy to navigate once you get used to them. I do notice the interface can feel a bit slow at times, and some apps take longer to load than I’d like. The remote is also very minimal, which is nice, but not always the most intuitive. Still, for everyday use it’s been reliable and enjoyable, and I’d definitely consider buying another one.

I’m done with Samsung. It may work great if you live in an area where broadcast signals are prevalent or you use a service provider. It does not work great where only the internet is used for streaming. We travel a lot and often are gone for two months at a time. When we return, and turn on the tv, it’s as though we are turning the tv on for the first time. Our initial setup is completely gone, requiring a new setup from the beginning. By the way, whoever thought the minimalist remote is a good idea should at least have made it intuitive.

Tv remote and Samsung tv plus especially is so annoying that I will never buy another.

Have 65” flat screen tv that is just two years old and was still under warranty when I reported issues with the sound going out. They did have a repairman come to my house and replace the speakers and main board. When this didn’t resolve the problem, they said there was nothing wrong with the tv and blamed Comcast. Comcast has been to my house six times and made changes and replaced box three times. Problem is still there. Now Samsung won’t return calls to me. Actually, yesterday I called their 800 number SIX times and was disconnected each time. So I tricked the system by saying it was a new issue. Was told someone would get back to me. I am not holding my breath!

My expensive Samsung television gave me the black screen of death loop. I tried all the online fixes as well as went through the diagnostic process with Customer Service. When they realized that this wasn't my fault, the best they offered as a make-good was to schedule a technician to take a look at it (at my expense) or to offer free shipping on another product from them. In short, they made no legitimate effort to make things right despite telling them that I had spent thousands of dollars on Samsung products in the past and would never buy anything Samsung again. They didn't care, and now Samsung will lose a customer forever.

One of the worst service in Bengaluru. It has been 24 hours since we have complained but we didn't get any service from them and the worker is not even attending our calls.

I’ve never had an issue with my TV and its function, but navigating the menu and apps is infuriating. It feels like a chore turning on the TV show I would like to watch.

I had one of the worst customer service experiences I’ve ever encountered with Samsung. After purchasing a television, a Samsung technician came to my home and confirmed the TV was damaged during delivery. You would think that would make getting a replacement straightforward—but it didn’t. Instead, Samsung denied my replacement request.