Samsung TVConsumerAffairs Unaccredited Brand
This is probably the most frustrating TV I have owned. I bought a 50 inch smart TV so I can have apps and stream shows/tv programs. I always get a message through my programs that I am not connected to the internet but then it will reconnect. I first thought it was my internet. So I unplugged everything and rebooted. I still got the message from the TV. I then streamed the same thing from my Amazon Firestick and I had NO problem. It wasn't my end. It was Samsung's network problem. They need to fix their network. I will not be buying another one of their TVs.
Bought a 55 inch Samsung TV on January 19, 2018. We had to leave because my husband's father passed away. We left on February 3rd and returned March 5th. We only got to watch this TV less than 2 weeks. As we were watching we heard a pop and the picture went out but you could still hear the shows. When trying to turn it back on there was a crack in the screen not on the outside an internal crack which is what it looked like no picture at all.
We took it to the Best Buy in Ft. Myers and spoke with the Supervisor. Rommel ** is the Home Theater Supervisor. I explained everything that happen. Showed him my receipt and had pictures also that I took of the TV. I told him to plug the TV in so he could see. Once he plugged it in and saw the internal crack he told me and my husband that we did that to the TV that they were very fragile. I explained we were just watching it and he continued to tell us we had to do it. He then offered us a 30 percent off and another new TV.
He also told us we only had 14 days to return the product. I just said we wouldn't be buying anything from Best Buy again. We just bought this TV. I couldn't believe how rude I was treated. So please think before buying anything. I called corporate office and they took my information down and told me to contact General Manager. I contacted General Manager today Robert **. They tell me he is on vacation and there is no one taking his place. Then I asked to speak with the District Manager and was told they are not allowed to give that number out. In the meantime we had already issued a ticket with Samsung but the technician told us Samsung doesn't cover internal or external cracks and if he came out he would have to charge us. I have had Samsung TV in the past but now I wouldn't buy another. Very disappointed. They don't honor their warranty. I guess no TV and we are out all that money.
I want to tell you about a horrible experience with #samsung_egypt. When my fiancé & I decided Samsung (smart UHD 4K curved - 55 inch & 'cause we trusted such a big name & thought it would be a great experience & would be a great thing to get as a first thing to our home. What happened was the exact opposite. We got the screen on the 3rd of Feb from downtown store & I’ve examined it at the store & we ship it in the car & was advised from the salesman who refused to ship the screen throw the store & insisted to ship it myself after assuring that it's well wrapped & assure it doesn’t need any special shipping method. When I went home & took the screen from the box I found I big black spot on the left side of the screen & here it all the disaster started.
I called the call center & promised me with a call back at night from a technician & that happened two days later & asked me to send him a pic of the screen while it’s on & the serial number & I did & of course no reply. On the second day I got a call from the call center asking if the technician called back & advised that it’s an internal crack in the screen & it’s what causing the black spot & it would cost me 11K to get it fixed as any crack out of warranty. What happened is a misuse from my end 'cause of the shipping. On the second day I went to the store with the TV & they advised that they can’t help as they only a selling store & advised either to go to the warranty warehouse or to call the call center so I want to warehouse & they refused to help & said we can’t take any screen bigger than 32 inch as it can be broken & advised to call the call center to arrange a home visit or it talk to them over the phone & only advised it’s a misuse.
Here stared the contradiction & the call center manager that I asked to talk to advised this time that transportation should 'cause any damage & when the home visit technician came to the house do you have advised that this kind of screen specially the curved one needs a special shipping condition& technician who can assemble the screen at home and later I found out that the screen especially has a lot of problem as was mentioned in more than page on the social media and it's very fragile and a lot of people complaining about the same model especially #Samsung #tvsamsung.
We bought a 49” LCD Samsung television in October 2017. In February 2018, lines began appearing horizontally across the screen and a large line down the left side of the screen. After contacting Samsung and sending pictures, they put me in contact with a repairman who I also sent pictures to. The repairman didn’t come look at the television but said from the pictures Samsung said there was physical damage that had cracked the internal screen and it would not be covered by warranty. There is no physical damage to the television whatsoever and I believe Samsung is just using this as an excuse to avoid having to repair a defective product. I will definitely not purchase another Samsung television.
The problem of "screen going black, only audio" reported by hundreds of Samsung customers has been going on since 2016... Samsung refuses to acknowledge the problem or do anything about it. I have spoken to the Office of the President and to them, complaints by (only) 1% of the millions they have sold isn't an issue. I disagree. They monitor their message board and have deleted my message referring people with the same problem to an attorney who is willing to file a class action. Please contact the Law Offices of Jason ** to join the class action suit!
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I have a 4 year old Samsung Smart TV. It has had trouble getting Netflix from the first day. Today I turned it on and no picture, only sound. After speaking with Samsung, they told me there was something wrong with the TV and gave me the number of a local repair shop. No warranty. It's 4 years old.
On Nov 23rd, 2017 my wife ordered a 65" MU8000 4K UHD TV, wall mount and a Protection Plan directly from Samsung online. On Nov 29th, we received an email to schedule a delivery date and we set it for Dec 4th. On Dec 3rd, one day before delivery, a message from AGS company (Associated Global Systems, the shipment company for Samsung) was received notifying us about a delay on shipment and request scheduling a new delivery date online. So we set it up for Dec 9th. But no one showed up. When we called scheduling number (that is AGS), they said they are still searching for the missing TV and online scheduling for Dec 9th wouldn't help until they actually find it, and promised to give a call when found.
On Jan 4th to our surprise, we've received a message from Samsung this time, congratulating us for having our TV delivered. Of course nothing was there. So we called Samsung, asked for an investigation for our undelivered TV showing delivered. Then starting from Jan we asked for refund. At almost every two weeks, we kept on calling and calling. The initial response was like, until AGS return TV to Samsung's stocks, they can not refund. I said, "I purchased directly from Samsung, and my TV has not been delivered in two months. So problems, miscommunication whatever with your shipper AGS is not my concern".
Call center representatives said they cannot do anything on this, but just request expediting investigation. On Feb 8th, finally Samsung decided to start the refund process, but I was asked to be patient for another 15 days. Now today, Mar 2nd, almost a month later, at my last call, I was told that refund process is on the way, and refund order has already been given by Samsung, and it is now under the control of the Credit Card company. So hopefully I may get my refund soon? In short, for an undelivered TV, after numerous calls for three and half months, our refund is yet still waiting. What a sucking experience.
I own two Samsung LED TVs for three years now and they are great. One is an LED TV with a hook up to my computer so I use it as a computer monitor and the other is a 32 inch LED TV I watch every day and is often on 24 hours a day, tuned to a soundscapes music station from midnight to 9 am so that I can get better sleep. Both units are on approximately 12 to 13 hours a day with absolutely no problems in either.
Ordered a Samsung 4k LED 55” curved TV in late November 2016. It had a beautiful picture. However it had a one year warranty. February of 2018 upon turning on the TV the picture images were dark red. I turn it off and then back on. There were color vertical strips only. TV had a one year warranty only. Technician said the main board needed to be replaced with OEM part was over $900.00 and may not fix it, the picture tube may need to replaced as well.
I really like my Samsung TV. Good quality, got it at a good price. I have 2 32 inch. Very sharp and clear picture. Beautiful color. Would definitely recommend it to others and I would also buy again.
The picture isn't very good on this TV, The volume isn't the best on it. Picture is blurred and lines in it. No matter the setting it don't fix it. And the sound is not very good on it. Either too loud or not loud enough. It has lasted a long time. However I would never buy this brand again. I would buy Vizio before I would this brand again.
We have four Samsung TVs and are pleased with all of them. Good picture, easy to use, reliable. Buy when on sale and they are a good value.
The look of a 4k Ultra TV versus the 1080 versions is phenomenal. I bought this 55" Samsung 4k Ultra HD curved TV for around $650. Great price for the TV. The only issues I've seen is that it's just not as clear as the more expensive models, but this can be expected for the price. There also seem to be some small skips on heavy action scenes on occasion.
You buy products to get the best use out of it. The picture quality is great. I mostly watch videos and the product works great. When it is made of quality material it is guaranteed to last.
My Samsung is great and I love everything about it. Just recently I received HDMI cable so now I have my first and very own smart TV. The color is fantastic. Love how I can do multiple and choices are not limited.
I have been a great fan of Samsung TV's for many years and have encouraged many friend to buy Samsung when choosing a new TV, but when I upgraded to the Samsung UE49MU6500 49 inch Smart 4K Ultra HD HDR Curved TV and I had some problems I was not overly bothered as I thought Samsung would deal with the problem, after all the TV is only 6 weeks old. How wrong I was. Now you go through to a call centre in the Philippines where they are very helpful but at no cost wish to send you out an engineer even after three call and exhausted all options they then say, "Film the problem, send it to us and we will look at the problem." I went back to my supplier Crampton & Moore who were very very helpful and kept me updated.
Finally Samsung agreed to arrange a service visit with Crampton & Moore persuasion, I just had to ring back a fourth time to arrange, again it took an age and they did not want to arrange it but did finally agree and a date was set. They said I would get a call within forty eight hours to confirm the visit time and date. You guessed it. Nothing.
But on the day Samsung had around 11am I receive a call to say, "Hi. The TV engineer here. I will be with you in around half an hour," I pointed out that I was not home as I had not received a call to confirm the date and that I would have needed to take the day off as I work around sixty miles away. He ask what day am I home, I said weekends and he replied, "Ok. I will pop by on Sat." It is Sun now and not a word. Samsung I am afraid to admit are no longer the company they were, I have a product that does not work and have spent hours on the phone with no resolve. I now feel I will just buy a new LG as I hear they and their service is now far better than Samsung.
For some time now our little used TV turns on and off multiple times over (sometimes for as long as half an hour) before finally turning on and staying on. While on it works great but who wants to wait half an hour to watch the damn TV. My concern is that this is not a none-off problem - there are MULTIPLE queries online from people having the same problem and obviously Samsung has done nothing to provide a "fix" and isn't interested because ultimately I was told to take it to a repair shop - at my cost obviously.
For the price my Samsung is as good as any TV made and sold. I have a Smart TV and it is very easy to operate and picture quality is great. Never a problem and very dependable.
Purchased Samsung 55 in. Curved TV from Best Buy Aug. 2016. Noticed last week the picture is not as bright and has bright lights on both of the edges. Had an electrician out for another issue and he said, "oh, I see your TV is going out, the bright lights on the edges are a clear indication."
I bought this Samsung 55'' Class 54.6" Diag. LED Curved 2160p Smart 3D 4K tv just two years ago this month through Best Buy. A few months ago I started to notice some white dots on my screen. They are not quite in the middle a little more to the right but start from the top and go down the screen. They are in bunches of 4. I called Samsung and was lied to multiple times by 3 different reps who said they were closed on weekends. It's hard for me to call during the week at work. I finally called last night (Friday) and reached someone. I was told that my tv screen was defective as these tvs should last up to 10 yrs. But I got a defective one. But Samsung will not cover the cost of the repair since it is over a year past their measly one year warranty.
The cost of replacing this screen is more than half the cost of the tv!!! I am going to have to pay over $1,000 if I want to have a new screen without the white dots!!! On a tv that just literally turned 2!!! I paid $,699.98 at Best Buy for this tv. I will NEVER buy another Samsung again. I had one before and loved it. I have friends/family/co-workers, etc. But I have let them know and will continue to let everyone know that Samsung admits to selling faulty tv's but will not fix the problem for their customer and expect us to shell out $1000's to fix their faulty products. Never again!
I really love my Samsung TV. It works and looks and works great, has great color and sound. The only thing that bothered me is how they took some of my favorite apps off to where I had to buy a Roku to use them.
I bought my Samsung TV because several of my friends and family had that brand and were happy with the price and quality. I have had my TV for 6 years and have not had a single problem. I'm more than happy with the picture quality.
I have had this TV for 2+ years and no problems. I replaced a 15 year old 32" Sony with this 60" Samsung. My TV has a sharp clear picture, but the speakers leave a lot to be desired. I assume that there is a method to this as they also sell soundbars.
I purchased my 40 inch Samsung LCD TV from Walmart August of 2016. Four days ago I turned my tv on and 5be screen went blank. Then these green lines were on the sides of the tv. Anyhow I called Walmart to see if it was still in warranty. Well after a year basically no. The rep gave me the number to Samsung to see if it was still covered under a warranty. And again no so the rep decides to want to troubleshoot the tv on the phone. Not a minute after she clicked me off another rep. Came on the line and asked me some questions. He then to take it the a repairman because it does not seem like "we" can fix your issue. Well for one I have had the tv for a year and half and now I have to purchase a new tv.
The same thing happened with Apple. I purchased an iPhone 8s because of the problems I had after I updated my 6 to the 11.2.5 update. Three weeks into having the phone I took it back to the store where I purchased it from for them to tell me even if I pay a monthly fee for insurance I will still have to come out of pocket 250.00. So I took it to the Apple store and they replaced it with another one. Yesterday the same thing happened. The phone died. I took it back to the Apple store and they took told me I have to come out of pocket and buy a new device because I am one day past the 90 warranty on the phone. To say the least I am disgusted with both Samsung and Apple. With all the hype around these products they can't afford to give their hard working dedicated customers a break. I'm just going to get a new tv and a house phone. Not associated with this Samsung or Apple.
I purchased my television about a year and a half ago. From day one, the internet would cut off randomly. I've contacted customer support many times to help resolve this issue, all they seem to do is have me reset the television which solves the problem for an hour or two. I have tried to connect this television to multiple different wifi connections and it always gets the same result. I have never been more dissatisfied with a product as I have this Samsung Television (UN40KU7000F) and will never purchase a Samsung television again.
Purchased two sets of each, both were faulty, Samsung offered to refund me instead of repairing due to all the issues they are having with their appliances! Needless to say this has been going on since last April and still NO refund!!! Horrible customer service and horrible products!
I bought one Samsung 32" LED TV 10 months back. At the time of installation it was installed wall mounted. Now we moved to new location. And we want table stand. For this we called customer service. As per them it comes with TV itself. That is somehow I could not find. I agree that it may be misplaced. But now I want to buy new one. For which I am struggling since three weeks. Can you imagine?! Such a simple part is not available in the city like Bangalore.
I was told my $3,000 T.V was physical damage by a picture... Please read this carefully as to serious customers violation on the warranty of Samsung T.V. This was a email we sent in response to my claim for warranty. Anyone who has had this issue please respond to this review as we are considering A Class action suit against Samsung.
Really eh... I can tell you right now that it is not physical damage and have proof of it... This TV. Was in a glass case protected by 5/8 shatter proof plexiglass... as to the reviews on Google about your company refusing to honor your warranty I've made a suggestion with the law firm which I work at to open a class action suit against Samsung INC for the following reasons:
To prove physical damage by a picture is not proper evaluation of the product. There are 1673 Google reviews with the same complaint and we find this a reason to warrant civil litigation. Samsung failure to treat their customers with the respect they deserve is a breach of your policy and warrants civil litigation. The main and focus of the Samsung warranty is against the public interest as to the fact Samsung has failed to legally provide a technical sales or support person to physically see the product to determine the actually cause of the damaged product. A picture has no proof of the physical damage you state and the refusal to warranty a product based on this is not proper to a customer who spent money on a product of Samsung. This is your caution to amend this and your warning of pending civil litigation against you. Please forward this to your legal department.
We purchased 2-55" Samsung TVs directly from Samsung. Not even 4 months old the tv went black and would not work. I called stayed on hold for 5 min then was transferred to their tech. which it took 20 min for him to confirm over the phone what I had explained prior. No problem, they have a repair shop close by he said. They will contact me back with a date. I got an email with confirmation. Then I got an email a few days later saying the ticket was being closed.
I called and waited on hold 22 min to ask when I was going to get this resolved. I was told no one was coming because the repair shop they THOUGHT was close by was nonexistent at this time. I got transferred to another department where she asked if I wanted to get a refund or the tv replaced. I opted for the replacement. I was told they need 5 business days to process the claim and will get back with me. 9 business days later I dont hear from them and call back. I give them the ticket number to see what the status is. I was told the claim has been approved. Great! Now I have to wait 14 more business days for the return process MAYBE less. I would submit the receipt but I am not allowed by the company that I purchased them for.
I purchased a Samsung LED TV model UN60F6300AF in 2013. It was dead-on-arrival, that is when I powered it on it would cycle on/off over and over sometimes would stay on 5 minutes, 30 minutes, a few hours. Samsung had a repairman come out and replace both motherboards. It has worked fine until about 3 months ago. Started doing the same thing. I slap the back of the tv and it will stay on again 5 minutes, 30 or even hours. Since I've seen class action lawsuits on this type of problem I would have thought they would want to help. Nope. Told me to use a repair shop. Even gave me a phone number and that shop was out of business.
I did call a tv repair place and they told me it would be $95 an hour plus $200 to $300 per board so I'm looking at $700 to fix a TV that cost me $1500. So I will not be buying Samsung products anymore. I need to figure out who makes a good quality smart TV and will stand behind the product. I should not have to buy a 5-year parts/repair insurance policy.
Samsung Computers and Monitors expert review by ConsumerAffairs
Founded in 1938, Samsung is a market leader offering LED LCD TVs at virtually every price point and size. Samsung TVs are available at national and regional retailers and online.
Curved TV: Make any seat the best seat in the house. Samsung combines a curved screen with its Auto Depth Enhancer, an innovative design that creates a greater sense of contrast and depth.
4K UHD Upscaling: Even if you're watching non-4K content, Samsung's upscaling technology automatically improves the picture quality and enhances details.
One connect box: Samsung allows you to streamline your audio and video connections by de-cluttering the connections that go from your components to your TV.
UHD Video Pack: It comes pre-loaded with 4K UHD movies, documentaries and more to get your collection off to a great start.
True colors: With wide color enhancer technology, brights are brighter, blacks blacker and whites are whiter, so you see pictures the way the director wanted you to see them.
Best for: Home-theater enthusiasts and movie and TV connoisseurs.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea Sout
- (800) 726-7864