Samsung TV Reviews

Purchased TV directly from Samsung. Delivery is awful. They cancelled three times and now looking to reschedule again almost a month after the TV was paid for. No customer service and no help to consumers after they take your money. Buy from Costco or Best Buy instead.

I Regret buying Samsung TV in my life and I will never recommend even my enemies to buy any Samsung TV. I bought 85 inches brand new Qled in January 2025 and the TV panel got damage in 2026 exactly after one year warranty expire. I spoke with the customer support and he told me that they can’t do anything and guess what the panel cost $1,900 to fix. Well, I told him that I will rather throw the TV to garbage than paying a dime to repair. Please avoid any Samsung TV. It’s a scam.

I put out $500 for one of the nice crystal def 55 inch Samsung tv's and the picture was on point but its processing was slow and laggy. We're are talking two minutes of click and load to turn on a Disney cartoon because there's so much menu navigation and load time after every click. I just bought a Samsung phone as well and it couldn't access my account which somehow got two factor attached to a phone I used for 6 months about five years ago. Well it takes Samsung TWO WEEKS to reset a phone number on your Samsung account. Until then I can't use my Samsung tv or finish setting up the $1400 phone I just bought because Samsung requires you to log into your Samsung account to access your linked accounts through Samsung devices. I will never buy Samsung again for this. No customer service number, ai slop and call centers based outside the US.

If you are considering buying a Samsung TV, be warned that their warranty service is a logistical nightmare. My model QN77S95FDFXZA broke back in June while well within its warranty period. Samsung openly admitted they do not have an authorized repair person available in my geographic area. Their solution was to have a logistics company pick up the TV. This company has now canceled the scheduled pickup on me twice—both times calling less than 24 hours before to tell me they weren't coming.

Awful repair and Customer Service. TV screen separated from frame. Zero help. STAY AWAY!..

These people are impossible. This TV was a gift. I had another Samsung TV (would never have bought another Samsung product on my own). There is no actual customer service - all goes around in impossible circles, codes don't work, texts they said would arrive don't. I've been locked out of the old account I had with them years ago, and after 24 hours of trying to get help this time, going in circles on their online options.

Every time I turn the tv on I have to use the Samsung remote to go to my satellite tv then use my satellite remote. It will not pair. Now my dog chewed the remote and no way to to pair anything with the tv. The tv has button you can use for only Samsung TV that dux can’t click on any apps. Not user friendly

TV itself works relatively fine, apps glitch a bit and you have to redownload or restart. HOWEVER, the most irritating thing is their partnership with Sky News. Every time you turn on your TV, you get fed absolutely disgusting propaganda. For that reason, I will NEVER buy a Samsung TV again or recommend it to anyone else.

I purchased this TV Jan 2025 (18 months ago) expecting reliable performance, Samsung 83” Class 90D Series OLED 4K UHD Smart TV, but then it suddenly stopped working. Within 17 months of normal use, the screen is black and no matter what outlet I use, it’s not working. I engaged with Samsung & they said you only get one year warranty & did not recommend anyone to help fix it. A $3800 expenditure for a TV that worked only a year and a half is unacceptable. For this price point, the build quality is entirely unacceptable. I would not recommend this model to anyone. Buy a different brand but not Samsung.

When pausing a video for whatever purpose, maybe to understand certain details of a topic you are learning, Samsung places an ad over top completely negating the video. The 'top of line' 4K TV purchased a few years back has such a delayed response today, I find myself entering or exiting menus or sub-menus involuntarily...and there hasn't been any drastic menu changes that would merit this severe of a performance slow down (that's even with fiber optic delivery)... It's just selecting a different channel or app.

Ordered a tv after my last Samsung died. Ordered new TV thru Samsung. Delayed twice and when I facially received it and hooked it up it had lines down the screen. Call Samsung and they refused to fix it. They said it was damaged but I saw nothing on the exterior. I have lots of Samsung product in my homes but I am removing all and buying new LG. I am so mad at Samsung I traded in my Samsung galaxy pro max for an Apple. Changed my refrigerator and stove to LG. Replacing all my TVs and anything with Samsung on it. I’ll never purchase Samsung again. Poor customer service and they didn’t stand behind their new product.

Do not purchase a Samsung TV. My remote became faulty after about 2 months and it was very difficult to navigate through apps, menus, etc. I contacted Samsung and after a lot of trouble shooting and being on a chat for almost 2 hours the problem was not resolved. I requested a replacement remote with a Mic (a small upgrade for my inconvenience) and Samsung would not honor my request. Even after chatting with a Supervisor they still would not honor my request due to Samsung’s policies. Please think twice about purchasing any Samsung product.

I purchased a new 65-inch QLED TV about 6 months ago for 1400.00. Thinking I was getting a good quality TV. I had it installed by the Video Only store install team, and when they turned it on, they could NOT get the TV to connect to my Xfinity Wi-Fi. So they said it was an issue with Xfinity. So they left and I was without the TV working!!!! I immediately had an Xfinity technician come over. After working with my TV and Wi-Fi, he finally got the TV to connect and said it’s not a problem with Xfinity; it’s the TV!!!! Every day when I turn on the TV, it’s an issue, and I have to try over and over again to get the TV to connect with Wi-Fi. I WILL NEVER BUY ANY SAMSUNG PRODUCT OF ANY KIND AGAIN!!!!!

Model QN65QN70FDXZA, Returned the first one, it had problems. The second worked much better. We replaced this with an older Samsung 65" so we were somewhat familiar with the set up and menu, wrong, it had all changed. The pros, outstanding PICTURE, very deep colors, sharp and clean. It keeps up with the show from our old black & whites to the newest movies it has never skipped or lagged, I think it is called scaling. For the money, it has a great picture. SOUND, this unit has the very best sound of any TVs. In the menu they offer amplified sound, it works GREAT, we used to struggle to hear shows (we are in our late 60s) but the sound quality is outstanding. VALUE, we purchased at SAM'S with a free 5 year extended warranty all for 704.69 CONS, the APPS menu sucks, it took us a while to figure it out, the best way is to watch a YOU TUBE video.

The picture is good but the software is agonizingly slow and extremely frequently does not work. I paid $1600 for this TV and it has been nothing but frustration since day 1. Literally never ever buy a TV from Samsung.

I am a loyal customer of Samsung Electronics for many many years. Cell phones, TVs,, appliances in the kitchen. After my latest purchase I am never going to purchase a Samsung product again. I bought one of their newest Smart TVs and it is the worst purchase I have ever made, hands down. It is not easy to use, it is not easy to get apps, it doesn't have a lot of great apps and it just works poorly and you can't even display a clock on your TV.

Megan presented a number fixes for my Samsung TV remote and after a few suggestions, she hit the nail on the head. Since we bought the TV 2 weeks ago and had problems, I was very close to returning it. Thank you.

I purchased a Samsung Smart TV. The salesman said, "It's one of the best TVs on the market". I bought it. Took it home. Tried to set it up but wouldn't let me get by the sign up for free trial-cancel any time BS. After hours of internet searching and trying different self help techniques, the TV magically made it through the constant stuck loop. I connected an antennae, scanned for local channels and found 6. I actually watched a movie last night. This evening, I turned the TV on and there was no signal. What now? Again stuck in a loop, scan, check connected device. I did this about seven times included unplugging and waiting the magical 60 seconds. Still nothing.

I recently purchased a Samsung 85” Qled TV. The new Samsung remote is terrible, it’s so small with tiny selection buttons and too many functions assigned to the few buttons available. Almost impossible to hit a button without accidentally hitting the adjacent button.

There’s nothing about this television that I like. Many things and too many to complain about, but now it freezes every time a commercial comes on. UGH no stars.

I purchased UHDTV 7 series. So far it has been five years and while the picture is consistent and good, the remote or the receiver to the remote is terrible. There’s a long delay in response when you push a button. Sometimes it doesn’t register at all. I’ve changed the battery several times. It doesn’t seem to make a difference either. The remote sucks or whatever picks up the signal to the remote. I’m not sure which it is. Also, occasionally, you get an annoying message asking you to sign into an account.

I’m done with Samsung. It may work great if you live in an area where broadcast signals are prevalent or you use a service provider. It does not work great where only the internet is used for streaming. We travel a lot and often are gone for two months at a time. When we return, and turn on the tv, it’s as though we are turning the tv on for the first time. Our initial setup is completely gone, requiring a new setup from the beginning. By the way, whoever thought the minimalist remote is a good idea should at least have made it intuitive.

Tv remote and Samsung tv plus especially is so annoying that I will never buy another.

Have 65” flat screen tv that is just two years old and was still under warranty when I reported issues with the sound going out. They did have a repairman come to my house and replace the speakers and main board. When this didn’t resolve the problem, they said there was nothing wrong with the tv and blamed Comcast. Comcast has been to my house six times and made changes and replaced box three times. Problem is still there. Now Samsung won’t return calls to me. Actually, yesterday I called their 800 number SIX times and was disconnected each time. So I tricked the system by saying it was a new issue. Was told someone would get back to me. I am not holding my breath!

My expensive Samsung television gave me the black screen of death loop. I tried all the online fixes as well as went through the diagnostic process with Customer Service. When they realized that this wasn't my fault, the best they offered as a make-good was to schedule a technician to take a look at it (at my expense) or to offer free shipping on another product from them. In short, they made no legitimate effort to make things right despite telling them that I had spent thousands of dollars on Samsung products in the past and would never buy anything Samsung again. They didn't care, and now Samsung will lose a customer forever.

One of the worst service in Bengaluru. It has been 24 hours since we have complained but we didn't get any service from them and the worker is not even attending our calls.

I’ve never had an issue with my TV and its function, but navigating the menu and apps is infuriating. It feels like a chore turning on the TV show I would like to watch.

Bill did a great job quickly answering my issues with renewing the art membership.

Mark was awesome, explained every detail and professional.

I had one of the worst customer service experiences I’ve ever encountered with Samsung. After purchasing a television, a Samsung technician came to my home and confirmed the TV was damaged during delivery. You would think that would make getting a replacement straightforward—but it didn’t. Instead, Samsung denied my replacement request.

Not a bad TV but after a software update, I can no longer scan over the air channels. Software update can not be undone. I thought I owned the TV. Never again buying Samsung. I thought they were a good brand. Apparently not.

My Samsung TV developed the well‑known horizontal black line fault caused by panel bonding failure — a manufacturing weakness that thousands of customers have reported online. This isn’t an isolated case; the same defect appears across NU‑series, RU‑series, TU‑series, AU‑series, QLED and even some Neo QLED models. Samsung TVs also suffer from chronic memory shortages due to extremely limited internal storage and non‑removable apps. This leads to constant “insufficient storage space” errors, another issue widely documented across the internet. These problems have been happening for years across multiple Samsung generations, yet Samsung has offered no recall, no permanent fix, and no real acknowledgement of how widespread the defects are.

I’ve been using a Samsung TV for a while now and overall I’m pretty happy with it. The picture quality is really sharp and colors look great, especially when watching movies or sports. Setup was quick and the smart features are easy to navigate once you get used to them. I do notice the interface can feel a bit slow at times, and some apps take longer to load than I’d like. The remote is also very minimal, which is nice, but not always the most intuitive. Still, for everyday use it’s been reliable and enjoyable, and I’d definitely consider buying another one.

GARBAGE!!!! 1. Slow as sh!t. 2. Always needs to be rest. 3. Always gives wrong time. 4. Samsung tv channel is trash. Barely works. When you find something to watch on Samsung tv, get ready to press the back button about 50 times due to their awesome pop ups. It's just garbage. Go with LG. Don't make my mistake and have to throw your Samsung in guess where. THE GARBAGE.

We ordered a frame tv from Samsung. As a bundle, we also bought a soundbar and the bezel to frame the television. I had complications getting the correct TV. They were trying to sell me the older model, which was confirmed by the supervisor, who also said that I could save money with the above referenced bundle. I told the supervisor that we did not want to take delivery on the order until after the Christmas holidays as we were going to be out of town for three weeks prior to Christmas. She said that would be fine, and I paid for the items.

I purchased a 65” TV in 2020. In 2022 the tv began getting a dark shadow on the screen and had to have the panel replaced. Then in 2024 another dark shadow began appearing on the screen and had to have the panel replaced. Now in 2026 I am getting red facials on the screen and now I’m told by Samsung the tv is out of warranty. the tv only works for 2 years and then something has to be fixed….and Customer Service told me “No!” and refused my request to speak with a Supervisor.

Horrible product, never will buy Samsung TV ever again. Some comes with connect box, without it you cant use it. If you need to get a new box it costs almost $300.00. After two years the screen goes bad a white line appears on the screen.

Their products are no longer any good as the TVs have serious power issues. I strongly suggest using another brand. Mine goes off and on and has been doing it for several hours but they do not honor any warranty past one year which is their way of making money off of you. Once you have issues then you're forced to go spend another $400 or more on another TV because to repair it it's just as much as buying a new TV. They know exactly what they're doing because this is their way of making money and selling worthless products.

Buyer Beware! Caveat Emptor! I purchased a Samsung 32" television model Q60 in Feb 2023. It no longer works. I didn't even get three years of service out of it. It was very expensive at over $500 dollars. Customer service will repair it for a fee. Don't make the same mistake I did. Purchase some other brand.

Bought Samsung 65 inch TV 2 years ago. 1/2 of the screen went dim. Called to complain and they had me try several things. Nothing changed. The lady said she could have a service call entered and it would cost $300 plus parts! No more Samsung for us. I expect a TV to last longer than 2 years and at least have it fixed for free. The lady apologized but I was S.O.L.