Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Sept. 28, 2010
About 2-3 ago, my Samsung LCD TV LN-T4042H start repeated clicking before turn on. At first, it took 3-5 clicks before turn then the problem gotten worst, I just leave it on stand by mode.Yesterday, the power went out so was my TV, let it click for 20 minutes then give up.
Reviewed Sept. 28, 2010
We purchased a 42” Samsung Plasma in June of 2007. We are 3 months outside of our service warranty purchased through Sam’s Club and the TV goes off by itself and continues a clicking noise until you disconnect the power. I contacted Samsung because this is the second TV we have had. Within 3 months of our purchase, this happened. Sam’s Club exchanged the defective TV for us. I was told it would be $250 just for a service trip even if the TV couldn’t be repaired! I told them about the clicking and they said nothing about a capacitor and a free repair. I am so angry that they know this is a problem and are not being forthcoming with their consumers. After we got this TV, we talked; my mom, my aunt and my brother-in-law to all go out and buy it. Now I am concerned that this will happen to them as well.
I spent time on the phone trying to get the problem fixed, but I got a generic response. Our family room TV no longer works. So everyone is spread around our house watching TV, which normally is family time in the evening.
Reviewed Sept. 28, 2010
I purchased a Samsung Series 750 LCD TV in Oct 2009. Model LN52B750U1FXZA. For most of the year, the top few lines have periodically not rendered a picture, producing wavy lines. Recently, the TV has started making a buzzing and popping noise when turned on, and takes longer and longer to start. I called Samsung tech support and they ran me through a series of useless diagnostics. Then they told me since it did not take more than 30 seconds to turn on, it wasn't a capacitor problem. They also said the TV was manufactured in April 09, so they considered the 1 year warranty to go no later than June 2010, even though I told them I took shipment of the TV in October 2009. They told me to call back and try a tier 2 support person, but that in their opinion it was out of warranty. They further suggested the one time capacitor upgrade was not available to me since it apparently is not degraded far enough yet?
Do yourself a favor, don't buy a Samsung product. I'm going to keep trying with Samsung support and hopefully someone will replace the capacitors that are known to be faulty in these models. I can live with the distortion at the top of the picture if it doesn't get worse.
Reviewed Sept. 28, 2010
(Deleted because it was more of a narration rather than a review.)
Reviewed Sept. 28, 2010
I stumbled onto this website while looking for other owners/buyers who have had problems like mine. I thought maybe my problem with my Samsung 40-inch and 2 1/2 year old TV was an isolated incident, but evidently not! In the past week or so, my Samsung TV was acting up with its "on/off" switch. It's just like the stories many others are telling in that the TV started clicking two or three times before it turned on and now, a week later, it "clicks" probably 10 times before it comes on.
Many times when I read the complaints, I feel it's just "sour grapes" that one or two customers or owners of a product are just wanting to complain but after reading all of your testimonials and desperate attempts at getting satisfaction from Samsung, I really feel that there are grounds for a class action suit against this company.
If any attorney is viewing and reading about all of our identical problems, please take this case! I'm sure that 99% of us would be willing to sign a sworn affidavit about the problems we are experiencing. For gosh sakes, it's the same problem across the globe. Why isn't there a world wide recall? If Samsung would just own up to their problems and fix our sets, they would look much better in the eyes of the consumer. I really don't think they want to go down the same road as Toyota. It's much easier to try and keep satisfied customers than to try and win them over again after turning a blind eye at the problem their company created.
My set is out of the warranty time period. But with all of us complaining about the same problem with about the same age televisions, this would seem to be very big problem for Samsung's quality control department. I intend to get my set fixed because I can't afford to throw away a $1000 television after such a short period of time. However, when enough of the public reads about our dissatisfaction with Samsung and maybe when their sales start falling through the floor, Samsung will finally get the message! Fix the problem!
Reviewed Sept. 28, 2010
Now a new one sells for $1,800 so I'm not paying to get it repaired. I'm not dealing with Samsung as I am sure I will get nowhere. If for whatever reason there is a lawsuit, please include my information.
Reviewed Sept. 27, 2010
I bought a Samsung LCD HDTV (LNln32B360) 6/28/2009. A little less than 3 months past the 1 yr warranty, 9/22/2010, my TV stopped turning on. Samsung customer service said since my warranty is up, the best they can do is let me ship it to them and have them fix it at my expense. I have researched the problem and found that there are many that have had the faulty capacitor problem and told the CS at Samsung that and all she could say was that the problem has been solved with their newer models. They should have recalled the models with the known, faulty parts they used. I cannot believe that they are not legally responsible for this situation.
Reviewed Sept. 27, 2010
We purchased a Samsung LCD TV about two and a half years ago. We chose Samsung because of the high rating from Consumer Reports. Several months ago, it began to have the power on/off problem that thousands of others are experiencing. At first, it would turn on in a couple minutes. After about a week, my son was visiting and I told him what it was doing. He googled TV won't turn on and up popped Samsung capacitor problems. I was shocked to learn of the thousands of people that are having the same problem. I called Samsung and gave them my model #LN-T5265F. They said that our model was in the group with bad capacitors. They sent a tech out and he replaced two capacitors. He put the TV back together and turned on right away. After about a minute, it started to turn on and off again. He said I must have another problem.
He opened it back up and said I had a bad main board. I asked him how did that happen and he said the capacitors were bad too long and caused damage to the main board. He put the TV back together and turned it on again and now, I have nothing but a solid blue screen. I have to unplug the TV from the wall to power it off. Before they came out, it would at least come on after awhile. Now, I have nothing. Samsung should stand behind their products. This is outright robbery to thousands of consumers that have purchased an expensive product that they expected to last many years to come. Not to be useless in 1-3 years. I hope that everyone spreads the word and joins together for a class action lawsuit. Count me in.
Reviewed Sept. 26, 2010
Our not quite 3 yr old Samsung 42" TV has been clicking whenever we try to turn it on. It seemed to cycle on but not quite make it. It initially would turn on maybe after one or two shots. We're not into 5+ minutes for it to turn on. I had the cable company come out because I thought it was our box. (I should have reconnected the TV to bypass the box and I would have realized the TV was still failing, and saved $35!) It is an LNT model. I was pretty concerned after reading all the complaints about this very same issue.
I called Samsung customer service this evening and the rep. checked the model and serial # and came back and read an obviously canned response. Apparently, Samsung will provide a one time repair for a "possible" capacitor problem. The NJ authorized service company (in Riverdale) would get the service order from Samsung and call me within 2 business days to set up an appointment. (We're at least one hour away). If the tech sees that it's a capacitor problem (apparently they bulge), he will replace. However, if it's not then we have to pay for both the service visit/travel and any repairs done. I will call Monday to see what the service dealer's normal service charge is to our area to see what our worst case $ exposure would be. While I'm fairly confident it is a capacitor issue, if it's not I will not seek other repairs. Just no confidence after seeing how this situations for many consumers has been handled.
Reviewed Sept. 24, 2010
About a month ago my Samsung LN-T4665FX 46" LCD TV started repeatedly clicking before turning on. The problem has gotten worse taking over a minute to start and I get pink dots all over the screen. I contacted Samsung, but they will not repair based on my manufacturer date and do not say what the dates are. They acknowledged there is a problem both before and after the date range they allow for a repair. If there is an electrical issue as it appears, it may catch fire. It was a $2,700.00 TV when purchased and is 3 years old. The possible economic cost could be as low as $2,700.00 or the entire cost of a new house. It could also be the loss of life if we are asleep.
Reviewed Sept. 24, 2010
I have to add my name to this list of disgruntled large screen Samsung owners. My LN40A650 is also about 2-1/2 years old. While the sound is no problem, the picture goes to green lines and static. It seems to be deteriorating. This is an intermittent problem as well. These days, its picture lasts two to three minutes. The condition occurs in all modes: DVD, TV, streaming video. This is a $1200 set that Samsung has to take responsibility for.
Reviewed Sept. 23, 2010
I bought about two years ago a 42-inch Samsung Plasma from Sears and about a month ago, we were watching it and it just turned off and started clicking like a lot of you guys. I called costumer service and I asked them, "Have you guys received other calls about the problem with these TVs?" And of course, they said no. So now, I am going to have to pay $300 to get it fixed. But I am not going to just let it go. Oh, no. I am going to send my complaint to the state office of consumer protection and that's what all of you guys should do too or we can all file a lawsuit against Samsung. I am so pissed off.
Reviewed Sept. 23, 2010
I purchased a 40" LCD 1080P Samsung Flat screen TV approximately 2 and a half years ago. Early this year (2010), the screen began to display purple pixels on the screen. This progressed to the inability to turn on the TV. If it did turn on, there was no picture, only sound. Eventually, I wasn't able to stop the TV from trying to turn on until I unplugged the TV for a few minutes. One time, I let the TV try to turn on and after 45 minutes of clicking, I unplugged the set to stop it. I am using a substitute set until I decide if I will pay to have this Samsung fixed. I paid over $1200 and have to decide whether it is worth it to fix. I will not purchase another Samsung product. I gave away several quality tube TVs, but should have kept them to use with a cable box instead of falling prey to the Flat Screen frenzy. That's a lot of money to pay for a TV that lasted approximately two years.
Reviewed Sept. 22, 2010
I purchased my Samsung 42" Plasma HDTV (Model HPT4254X/XAA) in August 2007. During December 2007 the TV was working fine and suddenly turned itself off. On trying to power it back on it makes a clicking sound and no power/no picture/no sound. Luckily I was still under warranty and the technician came by two weeks later in January 2008 to fix what he stated was a common problem with these models. About 2.5 years later on 9/22/2010 I find myself in the same boat and out of warranty. Don't waste your time with customer service though.
Reviewed Sept. 22, 2010
Samsung HDTV LNT4069F made clicking sound for an increasingly long time before turning on. Called HHGregg for service and paid $356.78 to have six failed capacitors replaced by their contractor. Samsung customer service says, they won't reimburse for work already done. It is apparent that they have known of this problem but have kept it under wraps. Sound familiar? Toyota? Bridgestone tires? Hey! WW2 is over and we won. Remember?
Reviewed Sept. 22, 2010
I purchased a 52" Samsung LCD TV from Best Buy on 12/08. In April ’09, the TV began "turning off" and vibrating. This problem became progressively worse. I contacted Best Buy immediately and after 6 stressful weeks, Best Buy agreed to give me a new TV. I originally purchased a Samsung 650 series TV, but Best Buy replaced my 650 with a 550 series TV, which at the time retailed for $400.00 less than the 650. I received the replacement TV in July ‘09. I had major surgery and simply did not have the time or energy to battle Best Buy. The replacement TV is now "turning off". I have visible damage to my interior wall. The TV was mounted on the wall and damage was a result of the vibrating TV.
Reviewed Sept. 21, 2010
My very expensive 50" Plasma Samsung TV began having problems two years after purchase. Occasionally, half the screen would be blank, either the top, or the bottom half. Now, the screen is all black. Still get the sound. No problem yet with the well known clicking sound or the set turning itself on and off....apparently traced to Samsung's use of 10v capacitors instead of the appropriate 25v. items.
Reviewed Sept. 21, 2010
Purchased our Samsung LCD in 2008 and recently, last month we have an audio drop problem. The problem occurs up three times in one evening. We went online to see if there was a recall/
It gave instructions on how to either go to the menu and download the Firmware or call Samsung and request a version. Well, I called and when I gave the Customer Service Rep. the Model number it [firmware] was of course not available for this later version? Even though this is a problem with Samsung, we have to pay out of pocket for a technician to make a house call. This is really disgraceful. A pre-existing problem with the product and Samsung will not stand by the product because there is no way to update the software. Then the service call should be free of charge, yes?
Why should I as the consumer have to pay for a service call due to a problem that is Samsung's problem? The Rep. also stated that there is no information re: an audio drop problem. Amazon.com has even posted reviews of this problem for those purchasing an older model. However, because Samsung does not place it on their Website, it does not exist. In addition, according to Samsung, if it is an older model (2years) and there is no way to update the software well, you are out of luck. When the service technician does arrive, I am posting the bill on every blog and customer complaint site so future customers can know beforehand that Samsung does not stand behind its products.
Reviewed Sept. 21, 2010
My fiancé purchased the LCD TV (model # LN46A650A1FXZA) a little over two years ago (April 2008) and he spent months researching various TV models and checking out consumer ratings, etc. He spent well over $2000 on this set and based on the excellent reviews and professional product ratings this set received, as well as the outrageous cost for the extended warranty he opted against it would have cost an additional $200-plus. The longest extended warranty was 2 years and that did extend manufacturer's warranty by 2 years and it would have only added a year to the manufacturer's one year warranty.
A little over a month ago, the set just made a click sound and then shut itself off. I had read various complaints on numerous sites after researching the problem and sent an email directly to Samsung, who responded fairly quickly and instructed me to call customer service. I explained the problem to customer service and was pretty much assured that this was a capacitor issue and that if so, the repair would be free of charge. I was informed that if it is not a capacitor issue, then I would be responsible for paying a service charge fee. But I again was told by the rep that there was less than a 10% chance of it being anything other than a capacitor issue.
I was very adamant about reassurance on this because we have very little expendable income. I was then contacted by the authorized repair company. They came out, took off the back of the set and lo and behold, it was not a capacitor issue. The repairman informed me that the problem was "open fuse on power supply, caused by shorted standby line on main board" and that the secondary board was also fried. I asked the repairman how would something like this have happened and he asked me if we had ever had a direct lightening strike to the residence. I assured him that we had not and then asked if this was an issue that could have resulted from user error or overuse of set.
Mind you, we only ever had this set on for a maximum of 5 hours daily and never straight through. And he assured me that unless there was one huge power surge caused by an extremely close lightening strike, then it was most likely a manufacturing issue. His opinion was that the parts used in the manufacturing of the set were faulty. I was then charged $80 for the service charge and the repairman told me the repairs for parts and service would cost in excess of $300 and to contact Samsung again and could reference him directly if need be. I then contacted Samsung's executive customer service and was basically told that since it was not a capacitor issue, whether or not the repairman stated it was a manufacturing issue, and that they would only cover the repairs for the capacitor replacement.
I was also informed that if I had purchased the extended warranty, they might have considered repairing or replacing the set at a discounted price rather than full price even though the extended warranty would have been expired. I remained very calm and then informed them that I would report this situation to anyone who will listen and tell people to beware when purchasing Samsung products because they apparently don't care if their customers are satisfied with their products so long as they make money off of them.
I have never been more disappointed or upset with any company other than Samsung because when you spend over $2000 on a product you expect it to last for the length of time projected by the manufacturer (this set was given a 7-15 year lifespan with average usage, meaning roughly 3-8 hours of use per day). I feel robbed of the money we spent on this set because we now have a $2000 paperweight.
We are not in a financial situation to pay over $300 to get this set repaired. Frankly, even if we did have the funds to repair the set, after finding out that we paid over $2000 for something that had manufacturing problems, I don't feel that it is our responsibility to cover the cost of the repairs. I gave Samsung multiple opportunities to resolve my problem without taking my complaint further, but since they have refused to resolve the problem to my satisfaction I decided to jump on the bandwagon and add my complaints to the growing list of dissatisfied customers.
Reviewed Sept. 21, 2010
purchased 50 inch Samsung LCD two years ago. After capacitor was fixed, the TV continued to show blurry picture. Technician said board needs to be replaced at cost of over $$1000.00. I might as well buy a new TV.
Reviewed Sept. 20, 2010
In less than 30 days, I have a burn up pixel line in the middle of the screen on my brand new 3D plasma 50 inch TV. It is under warranty but I will never buy another electronic from Samsung again. I am waiting for Samsung to send me a new TV. They should give an upgrade for all the hassle!
Reviewed Sept. 20, 2010
Please see my post below. The Samsung tech came and replaced two capacitors in my TV and it works fine now.
Reviewed Sept. 19, 2010
I purchased a Samsung 7 Series 46" LCD TV in January 2009. Last week, the TV started turning on and off automatically. I phoned Samsung about the issue and they stated that my television serial number was not affected by the capacitor issue and that it was probably some other issue. I have spoken with Samsung on three different occasions about this problem and have received no satisfaction.
After reading consumer reports on this issue, I am very confident that this is the same issue plaguing earlier model of Samsung LCD TV's. The Samsung technician I spoke with had told me that they are aware of these issues, but that they are not able to do anything about it as they are still collecting data.
I now have a $2600.00 paperweight as I wait to see if Samsung is going to take care of these issues.
Reviewed Sept. 19, 2010
The Samsung 42" TV model number lnt4042hx/xaa sp01 bites the big one. The TV clicks for 15 minutes before turning on and I can't get any help.
Reviewed Sept. 19, 2010
I purchased a Samsung 52" LCD flat screen television from Circuit City in January 2009. My model number is ****. Approximately 1-2 weeks ago, it began displaying a very distorted/static image and emitting a piercing static sound. It would turn itself on and off at first and it would correct itself quickly. Now, it takes a minimum of 10-20 minutes if at all. Sometimes, it doesn't come on and I will just turn it off, come back and try it again later. I have found that it will still work, right now at least with my DVD player but it continues the on/off process with my cable and my PS3. I don't understand why this occurs and from what I have been reading on different forums and this website, it is a very common problem and issue with all Samsung TVs.
Last night, I contacted the live chat support and she ran me through different steps for resetting my TV which didn't help the problem at all. Then she said that I would have to have the unit serviced which she would provide me a link to file for the service. I asked if this would be paid for by me and she said yes since the warranty had expired earlier this year. I said that this was unacceptable due to everything that is obviously wrong with Samsung TVs and she informed me that she didn't have the authority to offer any type of discount/free service and I needed to call the support line.
I then immediately called the support line in which I was informed of the same information that the live chat provided me with and she also said I would have to pay for the service. She also informed me that Samsung apparently has some list of models in which they will provide some sort of service at no-expense but apparently I am unlucky and don't have one of those models even though they are seeing this problem from the looks of it, across all models of their televisions. I told her that I did not want to schedule a service appointment and I would more than likely go buy a different brand.
After I got off the phone with her, I was so angry about the lack of service and willingness to help their customers, I sent an e-mail to their customer service explaining everything that I have read and how it is ridiculous to expect their customers to pay for something that is quite obviously a problem due to flaws in their design that is widely spread amongst numerous models. I have not received any response to my e-mail but with the way I was treated by the other support personnel, I don't believe I will receive anything in response except for maybe them telling me that they apologize and there is nothing they can do. This TV is not even 2 years old and already is almost useless.
Reviewed Sept. 18, 2010
I bought a 32" Samsung LCD HDTV (Model: LN32B360) in July 2009. I bought the extended warranty because the Legend 32" TV I had previously died as soon as the warranty expired. It would cost just as much to repair as to buy a new one. Suddenly, last night, the screen went red. I still have picture and sound but it is all red. I will take it back to Sears where I have the extended warranty. I just wondered if there are other problems with this model. I haven't had the "off-on" problem that most are complaining about--yet.
Reviewed Sept. 18, 2010
I have a 52" Samsung LN-T5265F. It has On-Off issues. I have 1 year warranty + 2 year Best Buy warranty for 3 years total of warranty.
It started a few months ago (warranty expired January 2010). Strangely enough after 3 years, it clicks a few times before it will turn on. Over the months, it will take longer and longer. Yesterday, it took 30 minutes to turn on. Today. Nothing. I had to unplug it from the wall. Didn't know until today that this is a common problem. If I knew this is what I was paying for. I would have never bought the TV.
Reviewed Sept. 18, 2010
I am experiencing the same problems as a lot of other consumers regarding the clicking sound with the Samsung 42' Plasma TV. The TV will not come on. I called the Samsung Customer Service number 1-800-SAMSUNG and was given the the "run-around" by customer service rep. (Demetrius). When I asked to speak to a manager, he stated that the manager would have to call me back, and would not let me talk to the manager. There are hundreds of complaints about the exact same thing that I am experiencing with my television posted on www.consumeraffairs.com even though Samsung told me that they were not aware of any problems with the TV. That's a bunch of **! This TV has a "bug" and Samsung is refusing to admit the problem, because they don't want to be held accountable for repairing/recalling/replacing the product.
Reviewed Sept. 18, 2010
About a month ago, TV started to turn on with lines going thru it; then, not much after, it started to take longer to come on until today September 17th. Now I sit in front of a silent black screen. I feel cheated like the rest seeming that the TV is only three years old. Looks like I will be going back to the 15-year old Sony! Waste of money that most people don't have. Samsung has it though.
Reviewed Sept. 18, 2010
Same issue as so many other complaints listed here. I have a 3-year old 42" Samsung TV that started clicking and taking several minutes to turn on, and eventually it stopped working altogether.
After reading a couple of complaints that said "I don't understand why people are having so much trouble, all I did was call tech service at 1-800-Samsung and they sent out a repair person and fixed it free of charge." I optimistically called tech support and explained that I have this issue that thousands of others have had. I was informed that my particular model is not the correct model number and was not included in the recall (despite the fact that this is the identical problem that those other televisions had). My model number is LNS, not LNT or LN.
So they simply gave me a phone number of a local repair person and told me I'd have to cover any repair expenses myself.
Reviewed Sept. 17, 2010
I'm having the same common problem as everyone else. The persistent and annoying clicking, the turning on and off by itself, and my TV takes forever to gather the cable signals before I can actually watch TV. The only thing different in my situation is that it seems to be happening for most around the 2 or 3 year mark and I have had mine for 6 months. I went for the higher end product and forked out some extra cash so I wouldn't have these problems. If this is so common, why has nothing been done about it yet? It's apparent to me that they don't mind burning bridges with their customer's as long as they don't have pay to fix these problems and they don't think they should be held accountable for their faulty engineering. I vote lawsuit! I'm a college student who recently got married and don't have a lot of money right now. I went with the more expensive higher end TV, but now it seems that I’m going to have to pay far more in the long run.
Reviewed Sept. 17, 2010
When I called on Sept 8th, I was told that I had a one shot repair for this problem but I needed the serial number which I didn't have available.
I then came down with pneumonia (without any TV! ). Finally, after recovering I phoned Samsung back with the ticket number and serial number and was informed that this model was not in the recall. I explained that I spoke to two previous reps and I gave the model number and they gave me a ticket number for this issue. I then informed them that I contacted their registered repair people, Audio Video Repair, and they have my model number on their list. She continued with "I don't have it on mine."
I informed her that the "Capacitor" issue is well known to Samsung and a class action suit is currently under way in the US. She did not care. She said she was sorry I was mislead and if I had a complaint I could email one to Samsung (It is impossible to email a complaint to Samsung). I asked to be connected to their Executive level customer service for a Tier three manager. She refused to transfer me again citing the email route.
I told her I did not have access to an email and have had pneumonia and wanted to speak to a tier three manager. She again refused. I asked for a name and telephone number of a Tier three manager and she again refused. She informed me that I should go to the library and use the internet.
I have had the problem assessed and it is definitely a capacitor problem. I have gone online and read the forums where people with the same model as my TV had the one time repair to the capacitor done by Samsung's authorized repair people.I am at my wits end with this and I cannot find any other telephone numbers for Samsung except the above telephone number.
Reviewed Sept. 17, 2010
Same as all the other complaints about my 3-year-old Samsung Plasma TV 42". Recently when you turn it on, it clicks and clicks and then eventually comes on. Now, it will do nothing. I called the Geek squad who were supposed to come out today. They want $150 just to come to my house, and said it will be $400 - $600 repair without ever stepping foot in door to diagnose. It sounds like a very well-known issue. I hope someone starts a class action suit against Samsung! Count me in if you do.
Reviewed Sept. 17, 2010
August 9, 2010, TV started clicking on and off and continued until I cut power.
August 10, 2010, restored power and TV would not come on at all. Since I purchased Samsung TV Model numberLN46B750U1FXZA Serial number AUM73CUSC00653B on January 30, 2010 from Best Buy, I called them and was told to call Geeksquad. I called Geeksquad and was told someone would call within 24 hours to schedule repair appointment.
August 12, 2010, I called again and was told someone would call within 24 to 48 hours to schedule repair appointment. August 13, 2010 someone from Geeksquad called to tell me that the TV was not a year old and that I should call Samsung.
I then call Samsung and was told by Orlando that someone would be calling within 24 to 48 hours to schedule repair appointment, given service ticket number **. August 16, 2010, someone from Samsung called to tell me that there was no one in my area to service TV, could they ship me a new one. No other information given, only to inspect my TV before the delivery person left. Someone will call to schedule delivery August 30, 2010. No TV yet. I called Samsung, they will have a supervisor call me. No calls returned, September 2, 2010, an inaudible automated message was left on my answering machine with tracking number **.
Also information that I should use when I go to schedule my delivery.com to set up a delivery date. I went to the website to set a delivery date and the letters with the tracking number would not work. I sent an email asking for assistance, no response on the phone or by email.
September 5, 2010, I went to website and started working up the alphabet until I hit on a letter that would work with the tracking number given. I schedule delivery for September 13, 2010 between 12 and 4 P.M.
September 13, 2010, a lady from the shipping Shreveport called to tell me that the TV did not get put on the truck that day would it be alright if they delivered it the next day. "What are my choices, if I want my TV delivered?" The next day came and went no TV, no phone call. I called ** as instructed on KW International's website. No answer, no way to leave message.
September 15, 2010 at 11:50 A.M. I called Samsung spoke to Monica and asked to speak to a supervisor, she transferred me to Keya in customer relations, she put me on hold and call the shipper, they will do research and she will call be back today. I told her I wanted my Tv delivered and it did not matter if they had to put it in the back seat of the secretary's car, either that or mail me a check and I would go buy me another TV.
At 3:30 P.M. I got a call from the shipper explaining that my TV had been lost in transit. I asked that he has someone from Sanchez transfer to Laticia who said she was a supervisor. She explained to me that all of the problem was the shippers fault, and I retorted with the fact that the problem did not start until September 13, the problem before that was Samsung and Samsung only. That I should be allowed to keep the old TV and be able to repair it for my inconvenience.
She replied that that could not be done since an exchange was already in the works and it could not be changed. I replied that she should talk to her supervisor or possibly her supervisor's supervisor until it was okay. She responded that she would get back to me that day. This day, September 16, 2010 at 10:00 P.M. Neither she, Keya or the shipping company has had any contact with me.
Twice I have tried to add this feedback to Samsung's website pertaining to this particular TV and they will not let me post it.
Reviewed Sept. 17, 2010
I have a Samsung 40" LN-T4053H. It is only 3 years old. It started turning itself off and on when trying to turn the TV on. Over time it was turning off and on more and more. Now the TV will no longer turn on. TV no longer works.
Reviewed Sept. 16, 2010
In January 2008, I bought a Samsung LN-T4042H TV from Best Buy; $1000 out the window for 25 months of good service. It started on the on/off indicator light and clicking that so many others have experienced to the point it no longer comes on, just clicks. Out of warranty, I called a local repair facility who has seen many of these units and was told it may be a download issue, (easy fix), or a bad switch, which will likely recur and cost $200-$300 plus wait for parts if available, and on top of that, $125 to diagnose without a fix. Thanks, Samsung.
Reviewed Sept. 16, 2010
In Feb of ’07, I bought a 40-inch Samsung LCD TV from Best Buy. I have had the same clicking and not coming on problem that hundreds of others have had. Customer service says you are out of warranty. In March of ’07, I bought the cheapest flat screen I could find and placed it in the den for the kids to watch and use for video games. I spent $380.00 on it and it works great. The Samsung which came with stellar ratings from consumer report is not coming on at all. It just makes a clicking sound. After reading all the complaints, as well as the company policy, it is out of warranty and they will do nothing. As consumers, our only recourse is to buy something else.
Reviewed Sept. 15, 2010
I have owned this 40" Samsung LCD for about 5 years now. I paid over 2000$ plus tax. I never had any issues until recently. When we turn it on, there are dozens, sometimes hundreds, of tiny little colored dots all over the screen. When the problem first started, we would turn it off for a few seconds and try it again. At first, it seemed to correct the problem but lately it doesn't seem to do any good.
Since the TV is over 5 years old, I haven't and won't bother even calling Samsung for any kind of support. Funny thing is the sales pitch when I bought it was the screen would be good for over a million hours. The salesman equated it to something like 10 hours a day for 26 years or the like. Yeah, right, we barely watch TV unless it’s during hockey season and the odd football game or movie.
We also had a 'free' Samsung DVD player thrown in. It was also barely used as we don't spend too much money renting movies. Anyhow, about 2 years ago we rented a flick and popped it in. As soon as the 'THX' intro played, the sub woofer blew. The sound system was a higher end Yamaha, so I know for a fact it wasn't the quality of the sound system.
I’m never going to buy anything that says or is made by Samsung. Too bad for them—we're still young and have lots of electronics and other goodies left to buy. Samsung, you lose.
Reviewed Sept. 15, 2010
I have a 52" LNT5271F LCD TV that I bought in January 2008, so my warranty has been up for about 20 months. I had the clicking issue on start up that a lot of people have also experienced. I first started with the live chat support on their website. They acknowledged the issue and told me to call their tech support line (1-800-Samsung). I called their tech line. They asked me what the serial number of my TV was (which I registered when I bought it in 1/2008). They quickly said that they were aware of the issue and scheduled a repair, at their expense, to have the TV fixed. And I was told the local repair rep would contact me shortly.
The repair house called me the next day and informed me it would take a week to get parts. A week later, they called again and said the parts were in and they had an open slot the next morning at 8:30 to fix the TV. The repair house showed up 10 minutes early and fixed the TV in 25 minutes, all free of charge. I don't know why so many people have had an issue with Samsung when they put up absolutely no issue with me and repaired in a very timely manner.
Reviewed Sept. 15, 2010
I purchased a Samsung LCD 40" TV from Samsung three years ago. I have loved this TV up to about 2 months ago. I have had the same problem many Samsung owners have had about how the TV turns on/off many times before finally staying on. It started out at 3-5 times, now up to 15 times. I am very disappointed after reading all the consumers having this same problem with Samsung TVs and Samsung not taking responsibility for this. I'm sure it is a matter of time before this problem gets worse and will end with failure to even turn on at all. Never will I buy a Samsung again!
Reviewed Sept. 15, 2010
I purchased a Samsung flat screen TV 2 1/2 years ago at best buy, I did experience some trouble with the picture and thought it was the cable connection. I was working at the time (long hours) and didn't want to spend my day off waiting for the cable guy. So, that went on & on. Finally, the manager came out and disconnected all the cable to show me it was the TV. So, I called customer service and they said I had to call a certified Samsung repair service. I did at my cost $98.
After taking it apart he confirmed it was a bad screen and would cost $800 to get a new one. After many many calls to Samsung, all they could say was your 2 yr warranty has expired and there was nothing they can do for me. Since I was retiring, I thought paying more for the best it would last longer. I'm very upset with customer service & Samsung.
Reviewed Sept. 15, 2010
Beware of Purchasing any product of Samsung as they will harass you this much. They will decide to not to go with Samsung any more.Purchased LCD Samsung Full HD TV 37on 7th Dec 2009, for Rs 49,500/- from Satnam Plaza M 42A, 1st Floor, M Block Market, Greater Kailesh I, New Delhi.
On 10th September, 2010 LCD Samsung gone down, it was not working at all. Registered the Complain on Samsung Customer Care Center.On 13th Sept 2010, the service engineer call at 6:20 pm, he said he would be coming to repair the LCD TV. The Service engineer name was Mr. **. Once he arrived at 7:10 pm, without checking the LCD TV he said PCB is not in order and need to replace. I said go ahead and change it. He said the part is not available and need to come from Chennai and it will require 15-20 days to get from there.
At the same time, I called the Manager of Customer whose name is Mr. B.R ** at 9818479500 the time was approx around 7:30 pm, he said he will let me know the status for the same by tomorrow i.e 14th Sept 2010 by 12:00 Pm. When the call did not came from ** till 12:30 pm, I called him and asked what is the status for the same. He said it will take some time to bring the part and might be done by 18th Sept 2010. When he was not sure I asked him to send me the mail regarding the same so that I should have some written evidence what ever he is saying is correct or not. After saying so many time, he said mark me a blank mail on my ID i.e **.
Once I sent the test mail and inform the same, he said, "You will get a mail from my side within 24 hrs." I said, "Why you are not mailing me the same now, he said we can't do. In the mean time, I talk with Support Officer Mr. ** at 9871994892 discussing the same thing. But he also not helped like the others support executive of Samsung. Also, talked with Samsung Customer care on 14th Sept 2010 discussing the same. Always they have the started line will arrange a call back to you. But frankly speaking no one calls.
On 15th Sept, talked with Samsung Customer Care again, tried to managed to talk with Floor Supervisor with Ms ** and said I need to have refund of my product as I am no more interested for the repair or replacement. She has provided me the Number 011-39418282, she said its the Refund & replacement Number of Samsung.
Tried the number for more than 5 hours, the bell goes but no one receive the call. Just see how disgusting is the service of Samsung.If you are thinking to buy any product of Samsung. Just read these and decide yourself whether you want to go with Samsung or with some Better Quality Products which are available for much Cheaper Price and Better Service:
1. How long the customer have to wait for the service?2. Customer has paid huge amount for LCD TV i.e Rs 49,500/- how he can afford to wait for watching the TV for 15- 20 days?
3. If the Service Engineer are not sure about the problem when it would be resolved. They should at least provide by Stand by TV provided. But they have not done. As they say they don't have any.
4. They Challenge, they are NO 1 in LCD TV but sorry to say they don't have the parts for the same. As they say the parts are lying at Chennai.
5. The customer care people for Robots they just take the information from you and nothing they do. No call back is arrange for last 4-5 days.
6. All the Phone lines of Samsung either its Busy or ranking bells but they picks the call. 7. The Most Important ANY PRODUCT of Samsung is not having AMC so why going for the product where the company not giving any AMC as they are not sure whether there product would be long lasting or not?
If you any other thing you want to ask from me for Samsung do write or call me at ** C-122, Sector-44, Noida 201303.
Also, Now I want the refund of my product full amount which I have invested in **. Company which does not want to resolve the issue.
Reviewed Sept. 15, 2010
We have a Samsung 40-inch LCD TV purchased on December 2007 and we seem to be having the same problem as the other complaints. A few weeks ago, when trying to turn the TV on, it would click off and on. The sound then come on, as time went on the clicking off and on is up to five minutes until the power comes on. There has to be some kind of recall seeing how all complaints are relating to the same issue. We purchased a Samsung because we wanted the top of the line brand and was advised this was it. I will say this: I will never purchase another Samsung product and will not recommend it to anyone.
Reviewed Sept. 14, 2010
Samsung 42" flatscreen HDTV purchased in November 2007. Now, it will not turn on. It just clicks on and off, I thought it was AT&T U-verse until I started searching the internet and found all these other disasters! I guess we'll call a technician tomorrow, no warranty left! No more Samsung pieces of ** for us. My mother's Samsung cell phone was a disaster too, though she only had it for a few days a few weeks ago!
Reviewed Sept. 13, 2010
Just bought an LCD TV 2 years ago for 1600$. TV wont turn on at all now. I read a lot of other complaints online about my same exact problem. I have a 12-year old Sony TV and it works fine. 1600$ TV for only 2 years is crappy. I'm laid off and have no extra money to get this fixed.
Reviewed Sept. 13, 2010
The SAMSUNG dies and burns after two years. After doing much research, it seems that the capacitors in the TV are bad. I have the infamous power clicking noise and the TV will not start up and they will not fix the problem there customer service sucks. They are well aware of the problem but told me I would have to pay 200 to 400 to fix it. I will never buy Samsung again.
Reviewed Sept. 13, 2010
I will add a ditto to all the complaints about the capacitor problem on these large Samsung TVs. Their reluctance to own up and make good is going to doom this company to the same fate as Toyota. They must learn that greed is not good. My two year old Samsung is doing the same thing. I can't turn it off for fear it won't start again.
Reviewed Sept. 13, 2010
I am adding my TV to the long list of complains about Samsung. I have a 50" plasma TV model HP-T-5054, purchased December of 2008. It started a few weeks ago turning off on its own followed by a clicking sound. This got progressively worse and today will not turn on and the clicking sound continues. Called Samsung and was told that the capacitor issue listed on this website is only for LCD TV not plasma. Of course. Did I really expect them to acknowledge the issue?
Reviewed Sept. 12, 2010
I have the same problem as many who have posted here. My Samsung 40" LCD TV repeatedly cycles when turning it on, taking up to five minutes. I called the Samsung 800 number and arranged to have a call back from a service tech. We'll see how it goes. Right now, I'm not optimistic about a satisfactory resolution of the problem.
Reviewed Sept. 12, 2010
I purchased the 50" Samsung Plasma Model FP-T5084 in 2007. Just past the warranty and on the first Sunday of football season, the TV powered off on its own and would not turn back on. When looking online, it seems like this is a very common problem, although when I called Samsung, they said it was not. They referred me to a service center saying that I would be contacted in 2 days for a technician. Needless to say, Football Sunday cannot wait. I called a local repair tech, he came out and resolved the problem for $150, a blown fuse. I am sure the Samsung repair tech would have charged more and made me wait longer. Regardless, after less than 3 years (conveniently right after the warranty expired) the TV should not have issues. I have a Panasonic and a Sony which are older and have not had any issues to-date. I would not recommend Samsung products.
Reviewed Sept. 12, 2010
Purchased a 40" LCD TV from Circuit City 2 1/2 Years ago. Same problem, TV clicked for a couple of Days and now will not turn on. Spreading the word, Samsung is c**p.
Reviewed Sept. 12, 2010
Have a 2 year old Samsung LNS4051. Overheats and shuts of power to back screen. Can still see screen with flashlight. Did the cap change out and still have problem. Have to unplug for r20 min and let cool down. Without unplug, it still overheats. Much worse on rainy days.
Reviewed Sept. 12, 2010
Bought a brand new Samsung 40' television from circuit city approximately 2 1/2 years ago and now it has a repetitive clicking sound and takes minutes to turn on. This problem is progressively becoming worse and started with 3-4 clicks and now with about 30-35 clicks.
Reviewed Sept. 11, 2010
I had bought a 50" Samsung 1080p screen TV back in 2008 for a Christmas present to my wife. Lately it takes about 10 minutes to come on and just clicks and clicks. I tried to research the problem and have seen an enormous amount of complaints. So needless to say, I just called and talked to a Samsung representative who was very friendly. I told them my model number and what it does and they said, "Oh, okay, this is a common problem with the capacitor. We can send someone out and do a 1 time goodwill warranty if in fact, it is the capacitor." So they are supposed to come out next week. Hopefully it is covered! So if you have problems, I suggest you call the 1800 number.
Reviewed Sept. 11, 2010
I bought the TV two years ago for $1200. A month ago, it began to click for 5 minutes before turning on. Circuit City is out of business. I went to a Best Buy for information. I was told that I would have to return to the manufacturer with no idea of the cost to repair. Today, I went online and read the hundred or more complaints exactly like mine.
Samsung needs to give us our money back. This has to be cause for a class action suit. In this time of economic strain, no one should have to bear the price of replacing these "lemons". I want to sue.
Reviewed Sept. 10, 2010
In Jan 2008, I too purchased a Samsung LCD 40" flat screen TV from Best Buy on a credit card because who has that kind of cash. After two yrs., my TV started clicking before coming on. It grew worse. The last time it came on it clicked about 10 minutes and gone. I am a senior that don't do much but watch TV because of the economy and wages. I still work at $11.00 hour in customer service. I called Samsung and was told nothing they can do. I will never purchase any Samsung products just because of their worthless TV. Seems Samsung should have a recall.
Reviewed Sept. 10, 2010
I have a Samsung 52 LCD TV model number LN52A650A1FXZA. In June of 2010, I experienced one of the most widely reported problems with the TV, in which the TV will not turn on and will continue to click. I researched Samsung’s website and found that this was a known issue and they requested a call be placed into their customer service department. I did just that and they offered to dispatch a local service technician to resolve the issue. The local service technician called to set up a time to come out and fix the problem.
He stated that this was a known engineering flaw and that Samsung had placed underrated capacitors in the power supply. We arranged for a repair time and he replaced the capacitors which rectified the problem, so I thought. Just recently, last two days, I began to experience the same problem. This morning I had time to call Samsung to see what they would do to rectify the issue.
I spoke with Mary Ann in customer service. She initiated a ticket on my problem and said that she would have to pass me on to the executive level of customer service, where I spoke with Angela. Angela researched my previous issue and told me that Samsung would not provide any more assistance on this issue because they had already offered a one-time deal to replace the capacitors. I asked her to clarify to me that Samsung knows that they have a known issue with this particular problem of the TV not coming on. The stance that Samsung is taking is that they will only offer a one-time attempt at rectifying the problem and that anything else is on me. She explained that this is all that Samsung will do and she apologized for the inconvenience.
I wanted her to document for me that I own three other Samsung TVs and that I will not be buying another one nor will I recommend to anyone their product line. I have paid a substantial price for this TV. Over its short 2 year life, it is primarily useless. It is a shame that the consumer is goaded into the fancy marketing schemes of the latest and greatest TV, and expecting to get some reliable amount of usage out of the product. As I write this in my office, I have an RCA True Flat tube TV that I purchased more than a decade ago that still works. Even the DVD player still plays on this unit. Samsung will swiftly hit rock bottom just as fast as they rose to the top. I paid $2,411.99 for this product, not to mention the 6.5 sales tax.
Reviewed Sept. 9, 2010
Here is what you need to know to lodge a complaint. Since Samsung North America's Headquarters is in Ridgefield Park, NJ., write to: State Office of Consumer Protection at 124 Halsey Street, Newark, NJ 07102. You can tell them what you are experiencing.
Reviewed Sept. 9, 2010
We purchased a DPL TV four years ago at a cost of $2000. We purchased a name brand at a higher cost assuming we would get a good product. The TV now turns itself on 5-6 times before it will usually stay on. We contacted a service representative for Samsung via the internet and was told that this has not been a common complaint. However, I have read many posts on websites stating the same problem.
Now the dilemma: do we go for service which has not seemed to help people or do we cut our losses? I have read about possible lawsuits, if so, we want in. This is a very frustrating situation. I spent $2000 for part-time entertainment for four years which is very costly. As a nation, we cannot afford to keep adding relatively new TVs to our trash and our already polluted environment.
Reviewed Sept. 9, 2010
I have a Samsung 50" Plasma TV. I purchased at Sam's with a 3 year extended warranty. It lasted little over 3 years, now it keeps going black! Samsung will not pay for service or help in anyway. Customer Service had very limited knowledge on how to handle the issue, and said a tech must come out at my cost! Seems to be a huge issue with Samsung, and they will not help people.
Reviewed Sept. 9, 2010
I bought a Samsung Plasma TV in 2006 from Best Buy. In 2009, while stationed overseas, the TV screen went black and would not turn on again. After returning in 2010, Geek Squad sent it away and said it would cost $970 to repair and that I would be better off buying a new TV at Best Buy. Additionally, I should have bought the extended warranty. This is salesmanship at its worst for both Samsung and Best Buy.
Reviewed Sept. 9, 2010
Bought a Samsung 42'dlp TV and their 4-year warranty plan. The TV kept turning itself off and each time a tech came, the problem was seemingly solved, but would start doing it again. Tech came again and still it continued. He said, it was very hard to diagnose that problem, so he'd try this and that. Now, the warranty is over and the problem is worse than ever. Neither Samsung nor best buy will help in any way.
Just emotionally devestating that I paid for something that failed me with no recourse. I hope you can help me get help for this problem. Thanks so so much.
Reviewed Sept. 9, 2010
I bought a 50-inch DLP Samsung TV close to a year ago from Best Buy in Manhattan, Kansas. From the very first day, it took some time before the picture came up when turning it on. This delay increased and increased, and recently, we did not dare to turn it off because turning it on was a disaster. We had to wait close to an hour, hear a lot of clicking and see a lot of blinking before a week picture showed up, like a person escaping from the grave. However, since a week ago, it does not turn on at all.
Usually, when we unplugged it for some time and then plugged it in, it would turn on after like 30 minutes, but now, absolutely no luck. I searched for a repair center, and none is willing to come and fix it. I called Samsung, and the lady said that I am on my own! She finally gave the phone number of the same guy that I already had his number and he had told me to take the TV (it is heavy) to them. First, they will charge me $67 to take a look, and then will charge me for the labor and parts once they do a fix if needed, and if it cannot be fixed, again, my money is gone, my day is gone, and my back pain will increase!
I thought to buy a lamp, to buy a capacitor and also a color wheel and change them one by one myself and see what happens. I know that it will cost as much as a new set, but I do not want to throw away the whole TV after a year. To make a long story short, please never ever buy any Samsung, especially Samsung TV. It is not worth it. If they were smart, they would have provided a better service, and had recalled this defective product. I have simply wasted 1200 bucks, and I need to buy a new TV set. I prefer to buy an old fashioned one. We have those working more than 10 years and are still like the very first day.
Samsung: Please do something! With this way of taking care of the problems you cause for your customers, I wonder if there will be any left in a couple of years. You got the worst customer service and the most defective product I have ever seen!
Reviewed Sept. 8, 2010
I bought Samsung 61-inch TV on April 2008. It’s making that clicking sound all the time. A few days ago, it just turned on and off by itself, and then the second day, it just don't work anymore. I called consumer service. They said it’s out of warranty. I have to send it to local place to repair the lamp and the power supply, which cost me $550. Check online, this is very common problem. I agree with Dzimba of Dallas. Do not buy any Samsung TV until they publicly admit the failure and offer a fix and an extended warranty for the power supply board.
Reviewed Sept. 8, 2010
I've had my TV just under 2 years and it all of a sudden will not turn on. The red light on the power button is still lit but no longer 'chimes' and turns on. The first day this happened, it eventually came on by my just pressing the power on button on the remote. Now it has been 2 days and nothing. I paid good money for it and can't afford to replace it so am stuck with my small 15 inch kitchen TV. I did a lot of research as I've never owned a flat screen before, this TV brand was the rave then. Now, I am reading all over the internet about people having the same issues but Samsung not helping.
Reviewed Sept. 8, 2010
I purchased a Samsung 26" LCD TV (Model No-LA26R71BQM/XTL) on 21/07/2010. I'm giving them a complain on 20/07/2010 about channel spec. After this, the engineer attend the call and log a complain to change some board or panel. Now, the service center has told me that this model has been obsolete, so they cannot provide service and nothing to do.
So, is it my mistake? If this model has become obsolete then it is the duty of Samsung to return back this from the market. Why the customer suffer? I can't enjoy the viewing LCD and it is a financial loss what I invested to purchase this Please help me & inform me about the step taken by you as soon as possible.
Reviewed Sept. 8, 2010
I purchased Samsung 26 inch LCD TV 2 years ago and are now having a capacitor issue. The TV keeps recycling up to 1/2 hour before actually turning on. In order to repair, it will cost me the price of a new TV with no guarantee this problem will not happen again. I'm buying a new TV and it won't be a Samsung.
Reviewed Sept. 8, 2010
when I sent the first complain, this Samsung TV was still making that clicking sound and then eventually turns on, but now its continuously making that clicking sound without turning on.
Guys, lets do as Robert of Chester suggested especially if you have experienced similar problems to mine. Do not buy any Samsung TVs until they publicly admit the failure and offer an extended warranty for the power supply board.
Reviewed Sept. 7, 2010
NISI-Texas is an authorized repair agent for Samsung. I have requested a price for a part that has failed in my TV (They have previously replaced two major parts.) in order to determine if it is cost effective to repair or scrap the unit. Although I have made the request three times by email and included all necessary information, I have received no reply. I can only feel that this company is lacking in the much-touted Samsung service ability. I will never buy a Samsung product again as the service stinks and they overpriced equipment is just that overpriced!
Reviewed Sept. 7, 2010
We purchased a Samsung LCD in February of 2008. We purchased Samsung because of its great rating from Consumer Reports. We started experiencing the capacitor problem about 2 months ago. Samsung did come out to fix that for free, but only because I mentioned that I knew of the pending class action lawsuit. The picture is doubled and takes over 15 minutes to correct itself. The Samsung tech they sent out (Ali, was very rude) and said, "oh, your screen is blown. You'll have to replace it at a cost of around $1000.00". Wow, I feel like I've not only been bamboozled by Samsung, but Consumer Reports as well. I thought their rating actually meant something.
Reviewed Sept. 7, 2010
I purchased a Samsung 50" flat screen TV in December 2007. After 2 years, the television keeps clicking when you try to turn it on. It never does turn on. I purchased the extended warranty from Circuit City which is where I purchased the television and they are now out of business. When I contacted a Samsung representative, I was told that there was nothing they could do and they do not have any record of a warranty being purchased. Per this representative, our only option was to call a service technician and have them come to repair the TV. Our cost would be $300 to fix it plus parts.
I feel that since this has been a common problem, Samsung should stand behind their product and fix this issue. I will not purchase another Samsung product. Prior to purchasing this product, I researched to find the best TV to buy with the hopes that I would not have to buy another one in 2 years. I guess I was wrong.
Reviewed Sept. 7, 2010
I have the same problem with my Samsung TV that has been widely discussed on this forum. It will not turn on, just continually clicks and shifts from on to off. This has been discussed as a faulty capacitor issue. I am writing since my conversation with Samsung they said the problem has not been observed with LNS models (only LNT and LN). Is this true? Are other models having the same problem? Evidently, they will fix some models with particular manufacturing dates. I'm trying to find out if other models and years use the same capacitor. If I repair it (my cost), do they use the same capacitor or do they upgrade? Samsung has not been helpful in helping me decide what to do about repairs even though it is my expense.
Reviewed Sept. 7, 2010
So I bought a 50" Samsung TV from a local retailer. I bought the extended warranty and everything. Three months after my TV was purchased, things starting to burn into the TV. First, it was sports scores then as soon as a scene would change on the TV that image would immediately be burned into the screen.
I phone Samsung to complain about the issue and they stated that burn-in wasn't covered. I fought with them over the phone over 3 days each conversation resulting in the same thing. Nothing. Finally, I called a 4th time and the lady told me if I didn't change the default settings that burn in was inevitable. After she said that I fought with her manager who after much argument finally agreed to send a service tech out (he was trying to charge me for the service at first but I ended up getting it for free).
The service company came in, looked at it for 30 seconds and said "I know what's wrong" picked up my TV and left. Two weeks later, I phoned them and they told me it would be ready by the middle of the following week. After that week came and gone, I phoned them but they didn't answer and they have no voice mail. In order to leave a message, you must go to their website and leave an internet query.
After 3 days, they called me back and said the part hadn't come in yet. I waited another three weeks before calling. No answer again. I left another query. No response. I did this for an entire week before calling Samsung. I called Samsung on the Friday and explained my situation, they said they'd call me back. I called Saturday and same thing. Four hours later on Saturday I called back again, they said the Tier 3 managers I needed to talk to had left an hour earlier without returning my call. They said call back Tuesday after the long weekend.
Today is Tuesday so I called Samsung, they said there was nothing they can do. I explained I was directed by a supervisor to talk to the Tier 3 management and she said that there was nothing she could do. After twenty minutes or so she put me on hold and came back to say I'd have to call back in 3 or 4 days. I simply asked if I needed to get a lawyer to get my TV and/or money back. I explained that I had been getting this run-around from both their repair depot and Samsung directly since the beginning of this issue. I said I don't want to call back because every time I do they have no record of me ever calling. It's to the point now where I just don't know what to do.
Reviewed Sept. 7, 2010
The TV turned itself off and on trying to turn back on the set just clicks. I have read multiple concerns of this problem. Will Samsung stand behind the product? I want them to fix the problem they are aware of. The TV is two years old and is only used 3 - 4 hours per week. How disappointing.
Reviewed Sept. 7, 2010
I purchased the LCD TV on 10/06/07. On 9/07/10, the screen, while remaining on, began flickering on and off rapidly and continues to do this every time the TV is turned on. I spent over $1,600 for this TV and it has lasted less than 3 years.
Reviewed Sept. 7, 2010
I bought a 46-inch Samsung LCD TV about two years ago from Circuit City. This TV will take 30minutes to turn on. It will be just having this clicking sound for almost 30 minutes. Unfortunately, all the Circuit City stores are closed in this area and also the warranty expired anywhere. I can see that a lot of people have this kind of problem. We are all begging Samsung to make a recall and fix these TVs for us. With this economic situation, we can’t afford to pay another $1200 for repairs. We all need to talk to Samsung to do something about these TVs. Otherwise, their name is going to be bad because we won’t stop spreading the word.
Reviewed Sept. 7, 2010
My husband and I bought this 50" television in January 2009. Last night while I was watching TV, it decides to shut off. I can hear the noise but the screen is black. I see a lot of people complaining and I don't think it's fair that there's nothing being done. We spent almost $1000 of this TV.
Reviewed Sept. 6, 2010
I purchased my TV in April 2009, and in August 2010, four months after warranty, I began experiencing power up problems. On power up, the unit would click then the power-up tone would sound, but would not turn on. It continued to cycle through power-up cycle to no avail. I went on-line and checked several blogs, forums, and consumer reports, and found that this is an on going problem, with several Samsung LCD HD TVs.
I found out that Samsung has known about faulty capacitors on their power supply board, but hasn't publicly admitted it, or addressed in an across the board recall. The cost to the consumer for the repair is typically in the range of $500.00, but the actual cost for the capacitors, is less than $20.00. Do not buy any Samsung TVs, until they publicly admit the failure, and offer a fix, and an extended warranty for the power supply board. If you have experienced similar problems, join me, and file a complaint with the Better Business Bureau of New Jersey. File your complaint under "Samsung Electronics America, Samsung Electronics America, Inc." ** Ridgefield Park, NJ 07660-2113. It costs $500.00 estimate for repair.
Reviewed Sept. 6, 2010
Samsung LN46A650 46-inch LCD TV keeps turning on, and turning off. It doesn't want to turn on anymore. I called up Best Buy to have it repaired, since I purchased the extended service warranty from them. I can not watch TV this labor day weekend.
Reviewed Sept. 6, 2010
I purchased a Samsung DLP TV several years ago, and an extended warranty, which is still in effect. The light engine of the TV failed. They tried to fix it by replacing other parts, but then gave up. The warranty says they must replace the TV with an equivalent model if they cannot fix it. I paid $3,300 for a top of the line model, and they offered to replace it only with the cheapest bottom-of-the-line TV costing $1,500. I am insisting they replace it with an equivalent available model costing $2,300, still much less than I paid originally. They have been stalling for two months, not returning phone calls, referring me around to different people--a complete run-around. I have been without a large screen TV for two months. I am stuck with the small TV in my bedroom where there are no chairs, etc. I am wasting my subscription to satellite TV programs, movies, etc.
Reviewed Sept. 6, 2010
I purchased a Samsung 50" plasma 1080dpi television for our family for Christmas in 2008. For the past 3-4 months, the television has been clicking when you turn on the television. After about 25-30 clicks, the TV finally comes on. The whole point of purchasing a TV this big was to entertain friends and family. All it is now is bad advertisement for Samsung when the guests arrive for football season! This television has become an expensive mistake.
Reviewed Sept. 5, 2010
I purchased a Samsung LN32A450 32-inch wide TV less than two years ago. Last year, when it was a month out of service, it started to develop a dark smear going down the length of the screen. I tried to clean it but the smear is on the inside of the monitor! I called Samsung. I was told that it was tough luck and it’s my problem. I urge everyone to call their executive customer relations number. This is supposedly the high-level number to escalate a defective Samsung TV. Maybe you'll have better luck than I did. A TV that went bad a year after purchase. That's $300 a year. Thanks, Samsung! Never again and oh, I do promise to tell everyone anytime the subject of TVs or Samsung comes up. I wonder how much business I'll cost you. I'd imagine plenty since I intend to work on this!
Reviewed Sept. 5, 2010
I saved up for 3 years to finally purchase my one and only Samsung Plasma 50" TV on July 22, 2008. Last week, the TV just shut-off, and never came back on again. I chatted on-line with a Samsung repair tech at www.samsung.com and he suggested I enter a repair ticket on-line, in which I did.
Someone contacted me via phone claiming they were the only certified Samsung TV repair shop in Georgia, Tennessee and Florida. They told me it would cost $160 for the service call and $500 to replace the Y-board. After spending $1250 for the TV two years ago, I cannot see myself having to pay nearly $700 to get it repaired. I could have purchased three off-brand sets for the price I paid for this one TV. I am seeking to file a class-action lawsuit against Samsung. Anything that costs $1250 surely should last more than two-years. My 1984 floor model television still works in the basement!
I am under contract for HD cable service, in which I purchased contigent upon me purchasing this television set. I am stuck with a $200/month cable bill, and no HD TV. I saved up for three years to purchase this television for my family, and now we have nothing.
Reviewed Sept. 5, 2010
Bought a TV 2 years ago and spent $600.00 dollars on it, it will not turn on and is completely dead. Samsung customer service said its not under warranty and will not help or fix or replace. Our family is not able to afford another television in this terrible economy and Samsung ripped us off! Shame on them. I ask all Americans to boycott Samsung!
Reviewed Sept. 5, 2010
Samsung TV’s purchased 6/29/07. Two units of the lnt4042h started having problem with power on 6 months ago. But it took only a few seconds to start up. Now its worse, takes 20-30 minutes to power on. I went to internet to find some help and wow. Called Samsung, they said they were fixing some TV’s, for the same problem, but mine was manufactured 6 months prior to the TV’s they are fixing. No fix for me. I will try to call and write letters, your help is appreciated. Consumer reports needs to change their recommendations too!
Reviewed Sept. 5, 2010
I purchased a Samsung LCD TV 46” model number **** about 3 years ago. For the past 10 months, the TV has been taking too long to turn on. It makes a clicking sound like it’s trying to turn on but doesn't turn on until about 50 or so clicks. Just today, I touched the sensor to turn on the TV and it kept making the clicking sound for 3 hours. The TV never turned on. I spent over $2,000.00 on this TV and now I have to buy a new one. Samsung should recall their product as I see many other consumers have had the same issue. In this economic state, I don't have money to be throwing away on products that are unreliable. It costs over $500.00 just to get it fixed. Samsung should be held responsible for all these defective TVs. They make money off the expense of others by selling TVs with glitches. I feel robbed.
Reviewed Sept. 5, 2010
I purchased a Samsung LN52A750 television from Best Buy and had it installed in July of 2008. The picture was beautiful and from out of the blue in August 2010, I turn the television on and it makes the melody, it is going to turn on, then shuts off and continues this process. I let it continue for 30 minutes but with no luck. I paid $2500 for the television and it breaks after two years.
Reviewed Sept. 4, 2010
We purchased a sixty-one inch DLP Samsung TV in 2006 for a hefty price, along with the store extended warranty. We are retired and this was our first wide screen TV. 89 days after purchasing it, the TV stopped playing. We contacted Samsung and they asked that we allow them to fix the problem. We let them repair it. Now, the TV is not playing again and this time, they want us to pay for it. We paid about one thousand dollars per year for the four years we have had it. This TV was the worst investment we ever made. I want my money back, I don't want it repaired again. We have other cheap TVs that we had for as much as fifteen years and they are still working great and have never been repaired. I know others who have had TVs that long and longer without any problems. Something has to be done about Samsung and this product.
Reviewed Sept. 4, 2010
Samsung LCD TV, model LN-T4669F: I bought this TV on December 2007. Recently when I turn on the TV, it turns on and off for about 39 times before it turns on.
Reviewed Sept. 4, 2010
Purchase a LN-T4042H LCD TV in 2007 and now makes clicking sounds when turning ON. After about 6 times it still works for now. Waiting for it to die completely. Many complaints about same issue for ongoing for years. Emailed their PR dept for response or solution--waiting for reply. Repair or replace? Hoping for class action suit since the company does seem to want to stand behind defective product line.
Reviewed Sept. 4, 2010
I have a Samsung LCD TV that is two years old. For the past four months, the TV has begun to cycle on and off and has been taking up to 5 minutes to turn on. During its struggle to turn on, it turns green, fuzzy and makes an extremely god-awful noise that not only prevents me from being able to turn on the TV in the morning and at night while my family is sleeping, but is so horrible that I hesitate to even turn the TV at all. After researching, I see that many others are experiencing the same problems with these TVs and Samsung is doing nothing to rectify the situation. They are refusing to take responsibility and make right with their customers. This TV was not cheap and I am highly upset with the poor quality.
Reviewed Sept. 4, 2010
I have had the same issue with my Samsung Plasma TV, turning off and making the clicking noise. Everyone needs to report this to the Better Business Bureau. Hopefully, after hearing from everyone, they will be forced to take responsibility for the defective parts.
Reviewed Sept. 3, 2010
We purchased the Samsung Series 5 LCD 46" TV (Model Code: LN46A530P1FXZA, Serial # ALDK3CSQA02404Y) in November 2008. Last June 2009, the TV started flashing on and off and wouldn't turn on. A repairman came out and fixed the TV in June of 2009. Now the TV has once again started doing the same thing. We have called Samsung who have told us there is nothing they can do about it, it's out of warranty. Here is my issue, we spent $1200 for a TV that only lasted 7 months before needing to be repaired and now has the same problem.
When looking online, we noticed there are class action lawsuits that involved Samsung, just not this television in particular. Samsung did acknowledge that there is a problem, but they aren't doing anything to fix it and it will only be a matter of time before the class action lawsuit involves our serial #. Really? This isn't something I purchased for $50. Samsung needs to stand behind their product and show consumers they do not manufacture junk. I was given the address to the President and told to write him, which I will do. In the meantime, we don't have a TV, which I guess isn't entirely true, we have one, it just flashes on and off repeatedly. Also, how do I know that hasn't caused further damage to the TV by the time we were able to get it off the wall to unplug it? I am hoping the BBB will be able to help with this matter.
I would like the TV to be fixed and be in working condition and some type of guarantee that it turning on and off repeatedly didn't break something else on it. From looking online, this problem is widespread with Samsung TVs. After this experience, I do not plan on buying anything else made by Samsung. They should make this right before there is another class action lawsuit. I have contacted BBB regarding this matter. I will not hesitate to join a class action lawsuit or file a class action lawsuit against Samsung for knowingly manufacturing such products.
Reviewed Sept. 2, 2010
I bought a 32" Samsung LCD on Boxing Day (Dec. 26) in 2008. About 18 months later, it started experiencing color negative (the image is visible but it looks like you're looking at a negative). I called Samsung and they were adamant that there was nothing they could do as the warranty expired. I said there is obviously a defect with this TV - the picture shouldn't go out after 18 months. After a very long time on the phone, they agreed to send a technician. But they said they would only pay for it if it turns out to be the capacitor issue that I see others have experienced. Then, the tech people called and, wouldn't you know it, they only have appointments from 9-5, which is when most people work. The technician hasn't come yet but my troubles with Samsung aren't over yet. I bought Samsung because I was told they had the best picture. I wish I had researched their quality and customer service rep. If you're reading this, do not buy Samsung!
Reviewed Sept. 2, 2010
My Samsung HDTV went out. I called Samsung hoping that they could do some troubleshooting. I got very little assistance and then was told that I am out of warranty and that they would set up a service call (at my expense). I received a call from an authorized repair shop Samsung sent the information to. He asked me three questions and then stated, "Call Samsung back, give them your reference number, and tell them ‘it's the capacitor issue’." He said to ask them to authorize a warrantied repair. It sounded like he knew exactly what the issue was, so I asked if this was common. He said, "Oh yes!" I called them back, and Silver was the rep. She said no.
Reviewed Sept. 1, 2010
We purchased a Samsung 50" plasma 1080dpi television. The warranty was good for 12 months. After 13 or 14 months, a row of pixels went out completely leaving a large black line (Approx 1.5" wide) running vertical from the top to the bottom of the screen. I called Samsung customer service and they said that I needed to contact an authorized Samsung repair shop, which I did.
The shop said that it would be $90 for a service call and that the $90 would not be applied towards the bill if I wanted it to be fixed. I declined the offer. I am not a TV repair person but I can see what is wrong with the set. The repair shop said a ballpark estimate would be about $1200 to replace the burned out pixel row. I hung up and was extremely disappointed with the product and the inability of Samsung to manufacture something that fails 1-2 months after the warranty expires.
Reviewed Sept. 1, 2010
I purchased a flat panel LN650 LCD TV eighteen months ago and it won't turn on. It has the same power cycling (failed capacitor problem) which everyone else is reporting. It is ridiculous that Samsung never issued a recall. It's the last Samsung product I will ever buy. It cost $500 to fix it.
Reviewed Sept. 1, 2010
Well I have to say it seems my story is the same as everybody else. I did my research before buy checked consumer reports on what was the best TV to get. They gave the best TV rating to the LN32A550 by Samsung, now I wanted a bigger TV but the rating where much better on this TV than any of the others. So I bought the LN32A550 back in June of '09 and by the serial number the TV was built in January of the same year. Well it worked fine up for the whole and 2 months until last week.
I was watching TV and all of a sudden it looked as though everyone was walking around in a green swamp. I did the first thing I could think of turn the TV off and on, no help there. I thought well maybe it's my cable box so I turned on my Xbox which is hooked up separately using an HDMI cable, it was all green as well.
So I knew now it was the TV, I tried to disconnect all the cables and reconnect them no help still. I said ok then I'll get in touch with Samsung then. went on their website and found no actual description of my problem on the troubleshooting page, so I start to fill out a service request o there page and got a run around there it actually kept telling me my e-mail address didn't exists, then it told me something else was wrong like my phone number. So frustrated now I went to service chat where you start a chat between you and someone, you are hoping actually does work for Samsung.
Well they made me rerun through the same things I had already did. When nothing still worked they said that my warranty was up and I could put in a service request, but I would have to pay to have the TV fixed myself. I told them I already tried to put in a request and they subjected I call back during the next business day. Which I haven't bothered to do figuring that I'm only going to have to pay for it myself then mines well find a electronics place that fix TVs on my own.
It seems that a TV that just over a year ago cost me over $600.00 to buy brand new, is going to cost me now another $200.00 more to fix. I have TVs in the bedrooms that are over 10 years old, that I leave on sometimes all night that I never have a problem. But this supposedly top of the rating TV from what is supposed to be by a well known name company, couldn't even last 14 months without breaking, which I use for maybe 4-6 hours a day and some days not at all, plus I was away for 3 weeks with my national guard unit and it didn't get used at all then so this TVs life span before breaking down is about 1200 hours. That's same full and after reading all that I've read here do believe there should be some sort of class action suit against Samsung for the shabby products they have been selling to the consumers.
Reviewed Sept. 1, 2010
So my new LCD TV seems to be one of the bad power module ones from China. I can stress how important and smart it is to buy a warranty for any new products. Nonetheless, I do feel bad for everyone out there that in my opinion, got robbed from Samsung. I just hope the TV breaks again. I'll get a credit for the original price of the TV for $2200.
Reviewed Aug. 31, 2010
My Samsung was manufactured in June 2007. It has the same power-on cycling problem others are having. It cycles 3 times before turning on. Seems like a capacitor problem. Samsung will only refer you to a repair provider. The consumer must pay the repair cost.
Reviewed Aug. 31, 2010
I bought a 50 inch Samsung TV from the Hunt Valley Sears about a year and a half ago. It started to get a discoloration in the screen about a year ago. The repair man came out to my house on 8/28/2010 to repair the TV. I am having the same problem again. I feel as if I am getting the run around with Sears a not good customer service. I made up my mind that I will buy nothing from Sears again. I contacted the store manager about my issue and he told me there is nothing that he can do for me. I was shocked. Will somebody please call me back with a resolution to this problem? My number is **. I have not been able to watch my television with a good picture.
Reviewed Aug. 31, 2010
I purchased a Samsung 52" LCD TV (model SAMLNT5265F) on December 2007. Within 6 months, there was a large black line running horizontally across the entire screen. At first the line was faint and intermittent, but over time it expanded and began to show up continuously. I called Samsung and they sent out a technician to replace the screen since the TV was still under warranty.
Now, two years later, August 2010, there are vertical lines showing up on the left and right sides of the screen. They too are spreading. I called Samsung and they said that since the TV is now out of warranty, I am responsible for repair costs. I would be kicking myself for not getting an extended warranty except that I bought the TV at Circuit City, so that would have been a bust and why are we expected to buy an extended warranty for products that should work as advertised?
This is obviously a design flaw since it has occurred repeatedly and others have had similar complaints. Don't buy a Samsung LCD TV! Unless you want to buy it from me. I haven't heard back from the repair company, but I expect this is going to be an expensive fix.
Reviewed Aug. 31, 2010
I purchased a 32" Samsung LCD TV from Radio Shack approximately 14 months ago. A few days ago, the TV would not turn on. I followed the suggestions in the User Manual to no avail. I searched the web for possible recall information which was not available. I called Customer Care Center and was told that a local technician would check and replace, as necessary, the capacitor. However, if problem was due to something other the the capacitor, then I would be responsible for the service call charge, parts and labor.
Reviewed Aug. 31, 2010
I purchased a Samsung 32"LCD TV in 2009 and within a couple months of the warranty expiring, the TV started going color-negative. I have it in the repair shop right now and will probably cost over $180. After reading all these complaints, I am afraid this is not my last repair bill. It's ridiculous to pay so much money for such shoddy equipment and I wish that I had read these complaints before I let go of my hard-earned money. If anyone files a class action law suit against Samsung, count me in.
Reviewed Aug. 31, 2010
I have a Samsung 46" LCD TV that was purchased on 1-19-08. Right after the one year warranty was up, the TV started making a clicking sound and taking quite a few minutes before it would turn on. I called Samsung but they took no responsibility. I had the Geek squad come out and repair the TV, and he said it was the power module and that it's very common with these TV's, He said, "Samsung got a bad batch from China". When I called Samsung to tell them about what the repair man has said, they denied any knowledge of this problem.
I checked on Google and apparently there are a lot of people with the same problem. Now the TV glitches whenever there are words on the screen which really stinks while watching sports. I called the Geek squad and they said it sounded like the buffer. Unfortunately, they discontinued the production of the replacement part.
Reviewed Aug. 30, 2010
I can't get over how many people are having trouble with their Samsung DLP TVs. They say misery loves company but I'd rather have my 61-inch Samsung working. I turn it on, the time it takes to happen varies for the picture to turn pink and green. Sometimes it takes about a half and hour and sometimes it takes and hour or two. But it never fails. The picture turns green and pink. The TV is only four years old. I just want to get rid of it. I've never been ripped off so blatantly and it only worked for four years. Three thousand dollars down the drain. I've gone to other forums and they all are overflooded with complaints about Samsung DLP TV. This is TV is junk. I want my money back! Yeah right, $3000.00 down the drain, worst rip off I've ever experienced.
Reviewed Aug. 30, 2010
I purchased a Samsung TV and Blu-ray from Sam's club on November 2009. Due to remodeling of my home, the Samsung products were kept in the original boxes, until this project was complete in February 2010.
I hired a technician to mount the TV on the wall and to do the initial set up. The TV worked for a couple of months. Then I was unable to access any of the TV's functions; i.e., use of computer, games, iPod, etc. Samsung was contacted and provided this information. I was informed by the company that the TV would need to be removed off the wall in order for a service technician to assess the problem.
The problem with this is I'm a single female. I physically cannot lift this TV off the wall. That is why I paid $300.00 for a technician to come out to mount the TV in the first place. Due to a malfunction of the product, Samsung is expecting me to pay another $150-200.00 to have the TV dismounted, before they will even check to see what is wrong with the defective product.
I spoke with Piedmont Electric and was informed that the TV may have a mother board problem. If that is the case and the TV has this type of problem with only a couple of months of use, then this product needs to be replaced, not repaired.
Reviewed Aug. 30, 2010
2.5 years old Samsung 42" LCD TV model T4042HA 4 weeks ago starting the "clicking" power on condition that I am reading about others having similar problems. When I power it on, it just clicks and cycles for a while before it will actually come on. It seems to be taking longer (up to 5 minutes) before it actually turns on. For the first time, I did purchase the extra warranty but since this TV was purchased from Circuit City who is now out of business, I am SOL! Now I have to take this for repair and decide if spending $350 is worth it or just move to purchase a non-Samsung brand moving forward. Also, I just three months ago bought a Samsung 32" for another room and I am just waiting for the same problem! What's aggravating is that before purchasing any of these two, I did my homework with consumer reports which rated this brand very high but hope that changes now based on all these complaints that I have reviewed on this site daily. Please put me into any class action lawsuit.
Reviewed Aug. 30, 2010
Samsung TV LCD LN40A500T1F 40" did not turn on. TV is 20 months old. I called Samsung and the guy simply updated the information and did not admit the TV has capacitor problem. Next I called Samsung executive customer relations. The person was very nice and offered to fix the TV if there was capacitor problem. In some cases, the capacitor problem blows up the board too, in which case they wanted me to pay approximately $100. The repairman came the next day and fixed the TV free of cost. It was only the capacitor problem. Initially, I was angry at Samsung, but with the overall customer experience, I feel they have started doing their part in solving the issue.
Reviewed Aug. 30, 2010
Of course, my warranty expired and my TV screen goes dark after watching for a few minutes. Samsung and probably all other TV companies have a ** warranty period of 1 year and my TV is about two years old. I won't be buying another Samsung product. Feel free to include me in a Samsung class action suit. I have an HL-T5687S DLP LED set.
Reviewed Aug. 30, 2010
I bought a Samsung LCD 46" TV 2 years ago this summer (June 2008) and it started doing the "clicking thing" just this summer (end of July 2010). When I power it on, it clicks and cycles for a while before it will actually come on. Luckily, I paid Sears' price for the 3-year extended in home warranty plan when I bought it. They came and replaced the electronic board in the back of the TV for free. The tech said it is a huge problem for Samsung although they have kept it out of the mainstream media, they are not offering any assistance even though they are aware the power supplies on the boards are defective and failing after about 2 years. The board is roughly $130 to buy and then labor is about $200, so hopefully, it won't happen again.
Reviewed Aug. 29, 2010
My 32" LCD ln32a330j1d just won't turn on. Power light stays lit. My purchase anniversary is this month; 2 years. So I've been out of warranty for 1 year. I have 5 TVs in my house. The other 4 were all purchased in the 1980's and are going strong (and not one of them is a Samsung). We hardly use this TV and we only use the TV option; no plug & play, no game systems, no computer hook up). For the amount of time that it is used, it's really just about a year old. What is wrong with us? How much garbage are we willing to accept? I paid over $700 for this piece of crap before the market stabilized. You can probably get it for $300 today (or less at Wal-Mart! ) Of course I purchased it at Circuit City...sol again. I don't know what consumer affairs is able to do for us. Just reading the comments in the past 30 days I would think a class action suit is warranted and winnable.
Get out and vote, people. Stop letting them pass laws that continue to minimize the rights of the people. The market should take care of Samsung on its own. We get the word out and just stop buying but we would need to mobilize. Can consumer affairs do that for us? I have no doubt that, legally (that's laws that you and I helped to pass) Samsung is all good. Do you know how many times I had to google to find this website and even then the first 5 or 6 search results were directing me back to Samsung. Who paid for that, do you think?
I just want a TV. One that works with the new age of digital (no more free airwaves in America). If you want to watch TV, there is no choice. Could you just ensure that the manufacturers & service providers who lobbied for no more airwaves are prepared to provide a standard of service that we in America should expect? Or at the very least, could you bombard us, as the marketers do, with the information we need to survive and protect ourselves from these predatory industries & or individual manufacturers?
I called Samsung for service. She was quick to come up with the "capacitor" replacement (like I was supposed to know what that is) so I wasn't surprised to see it repeatedly mentioned here and, therefore, not surprised at all that Samsung immediately offered to do something/anything for free. She'll have a tech call me in a day or 2 and she graciously said I could call them myself if I wanted to. Wake up & stand up, America (myself included).
Reviewed Aug. 28, 2010
My 46" Samsung LCD TV is now doing the whole power cycling thing and will not turn on, it just clicks on and off repeatedly. This TV is less than two years old! I purchased the extended warranty from a third party which I haven't contacted yet. I'm wondering how much of a hassle that will be. I will never buy another Samsung TV again after reading all these complaints.
Reviewed Aug. 28, 2010
In February 2010, I bought a Samsung 46" LCD HDTV and a Samsung Blu-ray player from Best Buy. Still under warranty, my TV has been repaired once and my Blu-ray player has been repaired once also. No problem there, but now my TV needs repair again. Samsung gave me a service ticket to have it repaired for $0. But after waiting 1 1/2 weeks, they sent me an email claiming that the repair is not covered by my warranty. It's only 7 months old and they want me to pay $424.00 to have it fixed. Why should I pay to have it fixed when they are making parts that don't hold up? As a result of their inferior product, I am unable to use an ethernet cable connection from my computer modem. This causes me from not being able to use the internet on the TV, which is one of the main reasons I bought the TV for in the first place. I do not believe I should pay for their mistakes when my TV is still under warranty.
Reviewed Aug. 27, 2010
We purchased a 46' Samsung TV about 3 years old. The warranty expired of course. It stop working, won't turn on and off. I've been reading all the blogs, looks to be a very common problem. Samsung won't do anything about the TV since the warranty expired. I paid $2200. I'm pretty sad. This is my first and last Samsung product. I will do everything to informed my family and friends not to buy Samsung products any longer.
Reviewed Aug. 27, 2010
My Samsung LCD TV has begun to display vertical streaks on the screen when turned on. After 5 to 15 minutes, it clears up and a "normal," high quality picture comes up and is good until the set is turned off. On next "on," same thing.
Reviewed Aug. 27, 2010
I purchased a 40'samsung TV around may2008 about a year later the circuit board went which Samsung replaced at no charge however recently August 2010. There is a blue line vertical on the left side of my screen. I contacted Samsung and was told I would have to pay for labor at $250 but they will replace the bad part which seems to be the panel. Unfair for 2-yr old TV which I think should be considered a lemon. Ha! ha! Samsung sucks. $850 set.
Reviewed Aug. 26, 2010
I purchased Samsung 52" LCD TV and 18 months later, it just won't turn on. It clicks on and off repeatedly.
Reviewed Aug. 26, 2010
I bought a TV Samsung LN46N850 2 years ago, and after World Cup 2010, there are black strips on my screen. Luckily, I got a 3-year warranty from Fry’s store, and they replaced a new one for me. It’s my first time to try Samsung TV. I thought I’m going way back to Sony than save a couple of dollars from buying Samsung again period.
Reviewed Aug. 25, 2010
I bought a Samsung LN46A550 46" LCD TV - and 18 months later, it needs to be replaced. This appears to be a rampant problem with all LCD TVs, but Samsung will not acknowledge or address the problem. Without a 3rd party warranty that Samsung won't sell, we're out of luck.
The TV has wide vertical bands/bars on the left and right side that are slightly darker than the rest of the TV. It just started suddenly one day - not long after the 1 year warranty expired. Nothing had been changed, the TV had not been moved. I literally turned it on one morning and noticed the problem. The bands are roughly where the 4:3 picture ends on the 16:9 TV (but not exactly). I've unplugged it, fiddled, reset picture settings, tried different inputs, cables, etc. It's definitely a panel problem. Many other people have exactly the same problem. The result is that the $1,300 TV I bought that should last 5-10 years lasted me less than 18 months. It's difficult to watch and I'll be faced with replacing it - with an extended warranty this time that costs another 20-25% more just to cover a product that clearly wouldn't meet quality standards in the first place. Extremely disappointing!
Reviewed Aug. 24, 2010
The problem with Samsung is that their TV's (both LCD/LED & Plasma) look so darn good when new they're hard to resist, aren't they? But after reading all these posts, it clear that their products are sub-par and not dependable at all. $2000 to $4000 TV's that last only 15 months before requiring service is simple thievery requiring strong consumer advocacy in my opinion.
We own 4 Samsung sets. Two of them have had major issues. One of them (a LN52B8000) was recently repurchased by Samsung it was so bad. Their Customer Service division must be overwhelmed because each time I call, they appear to be overly frustrated and micromanaged. Yes, some agents are nice, talk slowly, and promise the sky, but can never really deliver due to corporate intervention and supervisory incompetence. (Their Executive Customer Care is obviously laced with good intentioned workers but appear to be held back by their nervous bosses.)
It's obvious that this mishandling is filtering down from the top. We all know that this Korean company has very, very deep pockets and any law firm that decides to tackle these guys better have mega bucks or they will fail. As a matter of fact, they should just forget it. The only way Samsung will ever listen is when sales drop off. It's up to us passing the word to not buy Samsung TV's due to poor dependability and incompetent customer service.
Reviewed Aug. 24, 2010
We purchased the Samsung LNT4669FX/XAA(SQ02) in June 2009. In November 2009, the TV would not turn on, it just clicked. It was under warranty so it was covered. In July 2010, it did it again (would not turn on just clicked). Good thing we had a protection plan. I guess we will have to pay every year for this piece of junk. We thought Samsung was a good product, but I will never tell anyone to buy one.
Reviewed Aug. 24, 2010
I bought a DLP 67"SAMSUNG TV,08/08/08 from Costco. Two yrs later, on 08/22/10 the TV is not working. Costco connected me to Chris at Samsung. We told him the TV just shut off and then started to smell like it was burning up, so I unplugged it. He said it's past warranty, it's only good for 1 yr. We asked if it would be covered being that it is a safety issue, he said no. I paid $2,200 for a TV to last me 2 yrs. I think Samsung should pay for this. It's a good thing I unplugged it before my TV burned my house down.
Reviewed Aug. 23, 2010
In December 2008, I purchased a new Samsung (Model: LN46A850) 46" LCD TV from Best Buy. In May 2010, it began having issues. A blue vertical line in the screen began to appear intermittently. It worsened until two vertical blue lines about 3" in width each are permanently appearing on my screen from the top of the screen to the bottom. I first contacted Samsung's 800 customer support. Because my TV was barely out of warranty, and because I failed to buy the extended warranty from Best Buy, I was completely without recourse. I then went to Best Buy, and they blew it off as a common occurrence. If you don't buy the extended warranty, tough luck. This is simply incomprehensible to me.
Reviewed Aug. 23, 2010
Reference Post dated August 21. As stated in my previous post, the issue had not been resolved. Instead of waiting two days for a Samsung repair tech to call and schedule an appointment, I took the TV back to the retailer (Fry's Electronics - Irving, TX). They exchanged the TV for a new one with no hassle; I did have my receipt. Thanks to everyone who has shared their experience. If the on and off problem reoccurs, I know where to begin and have a feel for what my repair might cost. I considered going with another manufacturer for our 3D TV; however, we know others who have had different problems (not on a 3D TV) with other brands.
Reviewed Aug. 23, 2010
After 13 months, my Samsung LCD LN32A330J1DXZA model wouldn't turn on. The red light is on but clicks when you press the power button. After searching on the Internet, I found lots of complaints similar to my problem. It has to do with the capacitors. How come a recall wasn't issued? My one year warranty ran out and it is going to cost more to repair than to buy another TV. I spent $670.00 of my hard earned money in hopes that I made a good investment. Boy, was I wrong. I will never buy anything from Samsung ever again!
Reviewed Aug. 23, 2010
Today, I just reported our frustration with BBB.com about Samsung and its total lack of support for correcting the "Black Screen" issue. (You know what I mean). This is an outrage! All of us have spent hard money and research time to get the best quality we can get in a TV. It appears that the manufacturer is not listening to the people who purchased this product. So, I implore all of you to write to your BBB and lodge a complaint. A class action suit would be nice, but hard to coordinate. I, personally will never buy any Samsung branded product again. Hope you do the same.
Reviewed Aug. 22, 2010
While watching TV the screen will go dark on the left side for a while then get real jumpy.
Reviewed Aug. 22, 2010
Our 50" Samsung Plasma TV died after only 26 months of service. Considering the number of failures depicted in this website, it is only proper that you create a consumer warning as to the latent defects inherent with Samsung's flat screen TV products. Admirably Samsung is going to fix our TV as it is only 2 months out of warranty, however no matter how short the warranty is, there is no doubt that we all expect years and years of service from a product you pay nearly $3000!
Reviewed Aug. 21, 2010
I had the exact same problem as most of you. Purchased 42" Samsung plasma TV, model HPT-4524 around 1/08. For the past few months it would make the clicking sound, turn off, and turn back on. Gradually grew more frequent with prolonged duration of clicking until eventually turning on. One week ago I turned it on and it clicked repeatedly until I heard a loud pop from behind the set, presumably the capacitor blowing. I found this site after a quick search and realized this is an epidemic problem.
Armed with that information, I called 1-800-SAMSUNG and told them I was aware of the capacitor problem and multiple complaints. I was told that they acknowledged a problem with the LCD TVs but not plasma. When I stated I had read dozens of complaints about my exact model number I was told not to believe everything I read on the internet and they could send out a technician but I would be responsible for the repair. The next day I visited a few electronic stores, pricing new TVs and sleuthing for information and found nearly anyone willing to talk had heard about Samsung's problems.
That Monday I called back and stated my case again and received the same response. I told them that was not acceptable and if they did not make it right I was going to take them to court. Immediately I was connected to the "Executive support line" and after repeating the threat of legal action I was told they could "extend the warranty" and the TV was fixed in three days, took the technician about 20 minutes.I am glad my situation was resolved (won't be surprised if the problem rears it's head in another couple years) but clearly Samsung knows they have a huge problem on their hands that they are trying to resolve by ignoring and being obstructive. Unfortunately, it took the threat of a lawsuit for them to resolve the matter. My suggestion for all is to keep fighting and if they won't fix the TV for free, threaten with legal action.
Reviewed Aug. 21, 2010
Model No. UN55C8000XL was purchased on 8/16/10, delivered and set up on 8/17/10 and on 8/20/10 the TV began turning itself on and off. The only way to stop it was to unplug the TV. Samsung customer service logged the complaint on 8/21/10 (ref. # 4007118340) and offered a repair technician that would contact me within 2 days.
The problem persisted each time the TV was plugged back in. This has yet to be determined as the TV is currently not working and the party is tomorrow afternoon. The consequences and damages will continue to mount until the situation has been satisfactorily resolved.
Reviewed Aug. 20, 2010
I did a post yesterday, I am sorry the website for Better Business Bureau is BBB.ORG. Also I just found something out, there was a class action lawsuit going on for this but I just checked and when I try to go to that page on the Law Firm's website, it says content deleted, not sure if this is a mistake or they just dropped the suit, please inform me if there are another firms doing class action lawsuits as I would gladly join and we should all do it.
Reviewed Aug. 20, 2010
Looks like I'm another sucker who purchased a Samsung TV. My TV is a little over a year old. The first time it went out was April 2010. The company sent out a technician who fixed it and at that time they made me sign a paper stating they would only fix it once for no charge. The warranty was good for 90 days. Five days after the warranty expired, guess what? The damn TV went out again the exact same thing. Samsung now wants 400.00 to fix the problem and will only warranty the fix for another 90 days. Wow that gets pretty expensive $400.00 every 3 months.
I spoke to Melvin the supervisor who refused to give me his last name or badge number. He was very rude and incompetent. He stated that I was the very first person to have my TV go out twice after they repaired it. I told him he was a liar and was he aware of the class action lawsuit being brought against Samsung. He said he didn't care and when I told him I would never purchase another Samsung product. He told me that they had plenty of customers and that it would be no big deal if I never purchased another Samsung product again. Then he hung up on me.
With so many people out of work where in the heck do they get these rude uneducated supervisors. I did manage to tell him after Samsung gets sued in a class action lawsuit he probably wouldn't have a job any longer. He just laughed and thought it was funny. Believe me I am not laughing, I am **. I will take my complaint to the highest level and will continue to let others know not to buy Samsung products.
Reviewed Aug. 20, 2010
Almost 2 years ago after I'd done quite bit of research, I purchased a 42" plasma television. But all that went down the tubes today. Yes, I too experienced the clicking noise of a Samsung. I then called a 1-800-SAMSUNG and rather quickly I was informed that I'd be responsible for any repairs but they'd set me up with some service quotes. No idea as to how much this will cost me, but I can assure you SAMSUNG has lost another customer on any product they make.
Reviewed Aug. 19, 2010
For all you Samsung LCD/Plasma owners that have problems with the capacitors, I am going through the same thing. I filed a Better Business Bureau complaint. They call me from Samsung the very next day offering to pay for parts only, which, of course, the capacitors cost only around $10-$15. I had to pay NISI of Texas $129 for the diagnostic and repairs. But the case with the BBB is not closed yet so I am hoping that they rule in my favor and make Samsung pay in full. Samsung just registered with the Better Business Bureau in June 2010 and already have a ton of complaints which gave them an A- rating. I invite all of you to file a complaint on the website, bbb.com. Samsung in the U.S.A. is based in New Jersey. The more complaints BBB gets, the lower the rating will be. And they really pursue the complaints because they are a federal organization. You have nothing to lose so go ahead and complain!
Reviewed Aug. 19, 2010
I have had it with your product. I purchased an expensive 61 inch HDTV 1080i Samsung TV because I thought it would last me a lifetime. I still have two TVs that still work from the 1980s. So I thought, well, if I purchase this TV, I should have the same luck.
Since I bought the TV from ABC warehouse three years ago for $3000.00, I have had nothing but trouble. I have had to replace the screen like three times through Steve's TV. The TV then started to shut itself off on its own so they brought out a new bulb and it still continued, but the TV would still come back on for about two years after that. We were told sometimes the TV shuts off because of the door on the back isn't on right. So the TV now just wouldn't come back on. So, we purchased a new bulb which I didn't know I would have to do when I bought the set. The bulb cost a whopping $189.00! That is our grocery money. Now it shuts off and won't turn back on. Making a buzzing screeching sound. It is sitting at Steve's TV in Saginaw Mi. right now because I have to replace the ballast and color wheel because each could have caused this problem.
My husband is on disability and I am unemployed. We have to wait for his check to come to get our TV. Do you want to know how much it is going to cost me to get the TV back. Well its $300.00 in parts and labor. This is the set that keeps on taking and taking and taking. We can't afford this. We are living on $1800.00 a month, that's for house payment, food, gas and all our bills and your TV is bleeding us dry. I have had nothing but problems with this lemon and I'm mad as hell. I shouldn't have to put $500.00 dollars into a TV that is only a few years old. It's crazy. This TV is a lemon, A LEMON! And I want my money back.
My daughter bought a cheap Visio TV at Wal-Mart and it has been working like a champ for years, not a problem at all. Its ludicrous, it really is. How can you sell shoddy TV's to poor people, I'm so upset. As I said my husband was going to spend some money to go see his family in Indiana this month. Since his heart attack he hasn't been able to see his family much but now he has to stay home from the family reunion
Reviewed Aug. 19, 2010
See my post of 8/10. After several calls to Samsung regarding my 40 in. LNT4061FX LCD, they finally agreed to send a repairman to replace capacitor(s) that were causing on and off problems and red dots on my screen. They would only book a service call if I agreed that any other problem other than the capacitor issue would be at my cost. I agreed. Serviceman came yesterday and replaced 3 capacitors (which I was told were 10 v. and overrated by the manufacturer). The new capacitors are 25 v. and fixed the problem. The repair took about 20 minutes and was at no charge to me. Suggest anyone with the on/off problem and/or the related red dot problem press the issue hard with Samsung. I was 6 months out of warranty but they knew they had a problem and finally agreed to make it good. Good luck!
Reviewed Aug. 19, 2010
I bought a 50" plasma, model # HP-S5053 back in Jan, 2006. By comparison to all of the other complaints that I have read, I feel lucky that my TV has lasted this long. Aug 18, 2010, the picture disappeared. The screen went black, but still have sound coming through. I am not even going to waste my time calling Samsung, as they appear to be uncooperative and hiding from this problem.
I bought the TV from Best Buy for $1950 and expected the TV to easily last 10-20 years, as every TV I have ever owned in the past lasted at least 10 years. I am not sure if you can develop a class action lawsuit based on tube technology TV's consistently lasting a decade or more, but it seems there is enough complaints and enough money spent (this HD TV is 5 times more expensive than any tube TV I ever bought) to warrant some type of action. I would welcome an invitation by some law firm if I was contacted. In the mean time, I am going to try and buy a replacement capacitor and fix this on my own.
Reviewed Aug. 19, 2010
In Nov. 2009, we purchased a new Samsung 3 door RF26XAEWP with the below freezer, water ice in the door. Last week it started making a loud lawnmower sound. I then called Lowe’s in Anderson, IN to find out who would service it. They gave me the date I bought it so I wouldn't have to look up my receipt, and a phone number for Samsung. I called and was told someone would contact me. On Wednesday, 8-18-10, someone from the A &E repair service out of Indy came. He looked at the fridge and told me he needed receipt. I told him it was bought in Nov. 2009, and that Steve from Lowe’s had a record of it and told me over the phone 5 days ago. He acted like it isn't under warranty, even though it shows the fridge was manufactured in 2009 on the door.
I called Lowe’s and talked to them. Lo and behold, the info about the fridge has disappeared from their system. I was told by Jim that it stays in their system for 6 months. I thought that was odd. So, I went digging and thank goodness found my receipt. Craig the serviceman looked at it and said it is the fan. I told them that over the phone when I first called. But they don't have that part. So, it has to be ordered and will be mailed to me at my house. And then, they will drive back over and put it in. I told the serviceman the sound had been getting louder and asked if it would be okay to run it like that. His answer was, "It should be, it should last.”
My husband spoke with him over the phone. He managed to get him to write it up as an emergency, but if the part doesn't come by Friday, to call them so they know not to come. This was a $1200.00 fridge. Now at 10 pm, it is twice as loud as this afternoon and driving me crazy. I am concerned about it being a fire hazard, or quitting with all our food. With what I have now read about Samsung, why isn't a civil suit being made? I moved a smoke detector over close to the fridge but this is not right. What happened to service? Lowe’s should stand behind their products and replace a product like this and then be reimbursed by the manufacturer. I have to worry about this situation now until next Monday or Wednesday as he originally wanted to set.
Reviewed Aug. 18, 2010
We have a Samsung LN37A550 P3F 37" LCD TV that is only about 18 months old. It won't work. It doesn't turn on anymore. I called Samsung and they referred a 3rd party repair center who is charging $85 just to come and assess the problem. Samsung will not cover the service, repair or exchange. I told Samsung that I had read the hundreds of complaints online with the same problem. They said they are covering only those made between February '08 and August '08. He said ours doesn't fall into that category even though we bought it December '08. Tomorrow the repair man will come and if it is a capacitor issue, a class action suit should be filed if they continue to refuse to recall the known faulty part.
Reviewed Aug. 17, 2010
I purchased a 42" LCD Samsung TV less than 3 years ago. It cost $1500. TV no longer works! I have experienced the same problem as the Samsung owners that posted a complaint. It is the low voltage capacitor that powers the TV on and off. One wonders how many complaints are needed for action to be taken against Samsung! There are thousands upon thousands of complaints. Is anyone going to grab the bull by the horns and do something about it? Samsung needs to admit their mistake and make a recall. They should also reimburse anyone who had to pay to repair the TV! Come on, people, there are voices that need to be heard and responded to, not patronized!!!
Reviewed Aug. 16, 2010
I, like most people on this forum, purchased a Samsung LCD flat screen television (model LNS4041DX/XAA) in 2006. I am now experiencing a clicking noise and the TV will not turn on. I did my research and determined that this was a capacitor issue. It appears that Samsung has used cheap capacitors that blowout or melt, causing the TV to lose the ability to power on. After calling their customer service department, I was told that there are certain models where Samsung will have someone come out and fix the issue at no cost. However, my model is not listed.
I escalated the issue to the Executive Customer Relation department and was told the exact same thing. I asked the rep if my symptoms are the same as the models that receive the repair and she agreed. I then confirmed with the rep, Kim, that Samsung was "unwilling" to help me. She said this was correct. I assume that these calls are recorded so this can be verified. I find it disappointing that Samsung will not budge on this when they obviously have a serious issue on their hands. I will fix the TV myself and will never buy another Samsung product.
Reviewed Aug. 16, 2010
I just got off the phone with Samsung regarding my 42" Plasma Model# HPT4254X/XAA. I have exactly the same problem that everyone else described. Started by turning itself on and then off on its on. This morning it turned off after what sounded like something blew up inside. It became unresponsive and has not stopped clicking. I disconnected for a few hours and it does not work. Samsung basically told me that since I am out of warranty, I'm out of luck and have to call a third party "certified" repair company and I would have to pay for it.
I just read in another website that this TV was manufactured in the Philippines and this is a faulty piece. They will not do a recall because they have 2 million units out there. How are they getting away with this? I'm stuck with a 42" $1,000+ piece of furniture now? How do we file a lawsuit? These companies need to be more responsive and accountable. $1,200 for the TV and now an expense to try to have it repaired.
Reviewed Aug. 16, 2010
I purchased a new Samsung LCD TV(model no. B450, serial_no.12473ZNSA04164X), which worked for 3 days. After 3 days, the display was gone and I filed a complaint for the same in customer care (request #**). They said that they will be replacing the TV in a week after the engineer's visit. I followed them over the phone after a week, I got the same answer that I'll be getting a call in an hour or two for 4 days. Finally, I spoke to their senior who said that that there is a mismatch in the serial number of the TV set in the bill and the actual one, so the request has been canceled.
Then again I went to the dealer, Next Store, sec-14, to ask the bill with correct serial number. Now it's again more than a week time, but i haven't got any response from them. I am really frustrated and disappointed by their treatment and services.
Reviewed Aug. 16, 2010
Having just read many of your consumer complaints regarding problems with Samsung LCD TV’s, I'm now in the same boat. I purchased a 40" Samsung LCD (LN40A530P1FXZA) in January '09. Didn't use it until March 1, '09, and the set just went black and turned itself off today (Sunday). When plugged in, I only hear the electronic "click" with no ability to turn on or off the set. Naturally, I'm out of warranty, like most of you, and I'm not looking forward to a particularly depressing conversation with Samsung service. Your consumer submissions have been very helpful to me in order to anticipate what feedback I may hear from Samsung or the recommended technician. Upon my technician conversation, I will follow up with results of my interaction. Keep your cases coming!
Reviewed Aug. 16, 2010
Called Samsung for assistance with problems I am having with my new 50" Samsung plasma TV and they were unable to assist me. They advised my warranty did not cover the problems I am experiencing. Samsung advised that the problem I am experiencing is because my TV is left on the same channel too long or that I watch too much of a certain channel. I advised that this problem started 3 or 4 months after I purchased it. I did not expect a well known company to handle my situation the way they did. Samsung did nothing to assist me.
Basically, I was told the reason these problems are happening is because I watch too much TV, but my TV is only on a few hours a day, and that is throughout the day, not at one time. Needless to say, I was unable to get any resolution with this matter. I purchased this TV from Best Buy on 10/29/09 and paid $1442.00. Problems are: burned-in images and images will appear while watching movies or while TV is in use. Problems started shortly after TV was purchased on 11/29/10. Serial number: AUMJ3C0SA06746F. Model number: PN50B550T2F. 50" plasma 550 series.
Reviewed Aug. 15, 2010
We purchased a 40 inch Samsung LCD TV four years ago. This unit fails to turn on or turns black. The start component continues to click. If we allow the TV to remain in this mode, it sometimes turns on after two or three hours of trying to start. I will never purchase a Samsung product again.
Reviewed Aug. 15, 2010
Good news for owners of Samsung Flatscreen TV's. I, like many of you, had the same problem with my 2 year old 46 inch LCD clicking and taking forever to turn on. It was taking up to 45 minutes to do so.
Here's the timeline of how my set was repaired free: Wednesday, August 11, 2010, I called 1-800 - Samsung and told them that I wanted to take advantage of their one time free replacement program at 3:30PM. The very helpful rep in the service center (which is located in Greenville SC) asked a few questions about the performance of the set. Then, he asked for the model number, LN-T4665F, and the serial number. After a one minute hold, he said that I was eligible for the free replacement, parts and labor. If the new capacitor goes out within 90 days, again they will be replaced free, parts and labor. If they go out after 90 days, but less than 12 months, labor will be free, but I'll have to pay about $3o bucks for parts.
He got my personal information, and told me that a service rep would call me the same day to schedule an appointment for the repairs within 3 days. At 5:00, the service rep called to set up appointment for between 11:00 and 1:00 on Saturday, August 14. He said that I needed to call Samsung to give them a little more information and listen to a "consent" statement. At 6:30, I called Samsung service, gave them the reference number, and listened to a consent statement. Basically, I "consented" to the details above, and agreed that if the service rep saw any other problems with the set other than the capacitors, that they would tell me the cost before proceeding. I said okay.
On Saturday, August 14, 2010 at 12:30, a very professional rep arrived at my house. In 30 minutes, he replaced the capacitors, the set is back to normal, and I'm one happy camper! Try this process - it works!
Reviewed Aug. 15, 2010
Well, I fell in line with the bulk of the complaints about Samsung TVs. At approximately 4 AM, July 31, 2010, my TV model number LN32A550P just decided to start turning itself on and off with the typical clicking sound which needless to say, awakened me from a sound sleep and would not stop until the unit was unplugged. I purchased this TV on December 22, 2008, so yes, it too lasted approximately 18 months. When I called Samsung's ’lack of customer service department’, they wanted me to have the TV repaired at my cost. I don’t think so. I would like to commend the resourceful individuals who were able to make their own repairs.
Unfortunately, I'm not as savvy and by rights, I would expect a product to have a life expectancy to what is reasonable and customary for similar type products. No consumer should have to repair a product of this nature considering the substantial investment you have made. Since I have purchased this unit from Best B on credit, I am utilizing the section on the back page of my bill which states your rights if you are dissatisfied with your credit card purchases. My temporary fix at the moment was to retrieve my 20" SONY purchased in 1988 and use that and it works perfectly. This has been my first and last purchase with Samsung, I will be going back to Sony.
Reviewed Aug. 15, 2010
I have a 2008 Samsung model LNT4661FX/XAA with the on-off thing. I sent them an email advising that I own 6 Samsung monitors and asking what they were going to do to resolve this known defect. That was 4 days ago and I did not even get an auto response from them. I know that there was a successful class action against Panasonic for defective TVs. Is there one in the works for Samsung? It's a tragedy that other companies are adopting the American way of doing business. 1st step, deny; 2nd, deny in writing; 3rd, hope no one sues; 4th, deal with the problem after you have **** off your best customers; 5th, blame falling stock price on market conditions and competitive pressure.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com