Samsung TV Reviews

I am filing a complaint against Samsung Electronics for extremely poor customer service, inclusive of contradicting statements and disinformation from various customer service representatives, supervisors, and managers within Samsung's Customer Support department as well as Samsung's Executive Customer Relations department.

I have a complaint against Samsung India with regards to their 29" colored TV which was purchased on June 19, 2008. From the 2nd month of its purchase, it started giving problems. Since then, their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part. But within 2-3 weeks of its replacement, the same fault occurred.

We purchased a Samsung DLP 50" for $3,000 and got 2,600 hours of viewing before the digital board blew up. That equates to $1.00 per hour to watch the TV. The cost to repair with a tech each time is $700+. This DLP was a replacement for our first DLP that only lasted a few months.

Several weeks ago, I began to have difficulty turning on my 2 and 1/2-year-old Samsung 50" DLP television. When I would finally get the unit to power up, the picture would freeze and/or have green squiggly lines running through it. I went to the internet with my problem and was completely blown away at the number of folks who have exactly the same problem. I can believe that a company could ignore a small isolated problem. But my problem is everywhere, and furthermore, these units cost most customers well of $1500 per.

My Samsung 46-inch LCD TV (LN-T4671) is only 16 months old. Recently, it started showing symptoms while the power was turned on. When the power "on" button is pushed, I hear some relays click on/off for about 8-10 times. Eventually, the power will turn on. I am afraid one day the TV will not turn on at all. I did some research on this issue and discovered that many Samsung LCD TVs have the same issue. Apparently, some P/S capacitors are faulty or leaking, and they cause the problem. Samsung is not being very helpful on this issue.

We bought our Samsung 40" LCD flat screen in 1/2008 and around 6/2009, our TV started to take longer and longer to turn on. When it did turn on, there would be pink specks and white lines. Sometimes if you turned it back off, the specks and lines would disappear. After a while the spots wouldn't go away no matter what. Now the picture won't turn on at all, but we have sound. I can't tell you how upset we are because we thought we were buying a quality TV. I feel Samsung should do something about this considering that there are a lot of other people that have the same problem, which means there should have been a recall.

I have a less than 2-year-old 46" LCD HDTV from Samsung, and I have the same issues with it - it's not turning on, turns off & on, and has pink dots all over the screen. It seems like every day it's getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem and that Samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems. Why isn't anybody doing anything about it?

I have a less than 2 years old 46" LCD HDTV from Samsung and have the same issues with it not turning on, turns off and on, has pink dots all over the screen, and it seems like every day it's getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem and that Samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems, why isn't anybody doing anything about it?

I bought a 42" DLP. In two months, the entire engine stopped working. I had it replaced under warranty. Within a year of the warranty ending, the engine went up again. The repair estimate was $989.00. I only paid $1,003 for the TV! I wrote to Samsung since it appears they had some defective engines when this model was made. They haven't even had the courtesy to call me or answer my email complaint to their home office. I would caution everyone considering a Samsung purchase of any type to give it serious thought. They are not very serious about standing behind their product. Once the sale is made, they don't seem to care if you remain a customer of theirs.

I purchased my 32" Samsung in February 07. Exactly 6 months after the warranty expires, the TV just comes on in the middle of night. I turn it off and 30 minutes later, it's back on again. I paid over $1000 for the TV, the warranty, and the high dollar surge protector that was recommended. Now, I call Samsung Customer Care and all they do is refer me to another high dollar repairman. Expensive HD LCD TVs should have as long a life as the old analog that would last forever.

I sent the home theater system to them twice the second time. Samsung damaged the property, I called them the day I received the item back on June 25th of 2009 and was told to take picture which I still have. I bought this on October 16 of 2008, and faxed this to them on the same day, 25th, and was told I would receive a phone call from them within 48 to 72 hours. On July 6th, it still was not reviewed and I asked why. They would call me is the answer I got from them. On the 8th of July, I called them back to see what was up. They had the email and still had not called me on this problem. On the 10th, I called them back to discuss this with them. They would expedite it and someone will call me within 48 hours.

I bought a Samsung 52 inch LCD 1080P in February of 2007. Now, it started to have the same problem as a lot of Samsung users had. It needs to wait a long time for it to turn on. After turned on, there are numerous purple dots all over the screen. After one more time off-on cycle, the TV will be back to normal. After reading all the complains here, it is obvious to me that Samsung used a defective part on all its HD TVs. I wish someone stands up to file a lawsuit on Samsung soon.

I purchased my Samsung 40" LCD LNT- 4061F in June 2007 for $1,400. Last week, I started experiencing issues with the TV recycling itself, turning on and off repeatedly. Now all I see are vertical white lines - that is when the TV actually stays on! I called tech support and I was walked through all the steps necessary to recycle the TV to fix the problem, no such luck! I did a little Googling, only to discover many other Samsung owners with the exact same issue. So, I called Samsung again explaining that this problem seems to be widespread and if they were aware of it, and possibly willing to work with those affected. The answer was no and no. So, here I wait for a service company to call me back to schedule my 75 buck look-see. I figured a TV should last more than 2 years. This will be my last Samsung purchase ever!

I purchased a Samsung 50" 720P Plasma TV (Model: HP-S5053) in August 28, 2006. I paid over $3,000, including tax and shipping charges. A couple of weeks ago, the sound works but no picture. I called Samsung to get an authorized service center near by my home. They charged $35 for travel (0.2 mile from my house).

I purchased a Samsung 40" 720 LCD TV on September 29, 2006. The final purchase price was $2,100. A couple of weeks ago, I started noticing the problem I now see so many other people have had - it took longer to turn on. It would just click a couple of times and the sensor light would flash four times, then it would turn on. It started to take longer each time I turned it on. Now it doesn't even come on it just continues to click. This TV is barely pushing 3 years old and I am sure if I contact Samsung, I will hear what so many other people have heard "It's out of warranty, here’s a service center number for you." I would like to know if anyone has had their TV serviced for this and what the actual cause is (internal power supply?), how much and is it worth paying 100's of dollars to get a 720p fixed? Samsung needs to resolve this issue! And their TVs still get high reviews on consumer websites. I will never buy another Samsung!

I purchased a Samsung TV in June 06, a 41". I paid $2700. On August 19, 2009, the picture went. LCD panel was no good. Cost to replace is $1980. This is insane. I will never buy a Samsung product again.

I purchased a Samsung DLP 50" television. It is less than three years old and is rarely ever watched. It may have 200 hours of use. The TV is not operational; blue and green plaid lines are over the entire screen. Customer service says that it is out of warranty. I looked on this website and said hundreds of complaints about the Samsung TV. In every case, the owner was not provided any financial support to fix the issues. I paid possibly $3 every time I turned the TV on and now it will cost me money to fix it. My fear is that no one is pressing charges against Samsung and forcing them to look at their faulty product. A recall should be in order.

We purchased a Samsung 46” LCD from Best Buy in November 2007. Up until about 2 months ago the TV was working fine. Then, we started noticing problems with a delay in turning on the TV; it would click and click and finally come on. Shortly after this problem then we noticed purple spots all over the picture. We would turn the TV off then back on which sometimes worked other times we would have a spectrum of color on the screen, no picture but did have audio.

I purchased a 40" Samsung 1080P LCD HDTV from Best Buy on February 18, 2008 for $1,299.99. I used my television frequently and took care of it because it was the most I've ever spent on a material possession. Fourteen months later, the picture went black while the audio was still audible. I Googled the problem and started to find many others with issues that were similar on other Samsung products. The next day, the picture came on and so I didn't delve further into the problem because I was busy with college classes. Now it's August 19, 2009 and my Samsung TV has had no picture for about two weeks. I've called Samsung over five times to figure out what's wrong and sent in my bill-of-sale just for them to finally tell me that there's nothing they can do and they have no planned recalls on any of their products, nor will they contact me if there is such a recall in the future. They wouldn't extend my warranty even though Microsoft did for their XBox 360 consoles when theirs were flawed.

The Samsung TV I purchased approximately 1 1/2 years ago won't turn on. It continually beeps and no picture comes up. It will take several minutes to come on. I read that this is a very common problem and Samsung won't acknowledge this as a defect in the product. I tried the Samsung phone line to no avail. I just wanted my complaint known to everyone else who is considering to buy a Samsung TV. Don't do it! The only damage at the time is my trust and confidence in the Samsung company and the government that allows this type of stuff to happen.

I purchased on 11/23/2004 a Samsung plasma TV from Denlznet ($3288.88) with extended 5-year warranty from Consumer Priority Service ($399.99). The warranty is for free repair or replacement. Warranty was applied for by phone on 12/16/2004, and I was confirmed as covered and given an account number. The TV quit working, and so, I made a claim to CPS via internet on 08/01/2009. It was confirmed to have registered warranty status, and I was contacted by CPS on 08/03/2009 and denied coverage. CPS offered to buy out the remaining warranty coverage, pro-rated, have a service call done, but would pay for no repairs. I had my own service call done at an estimated $1993.17. I then purchased a new plasma TV. I have receipts and copies of emails to CPS if you need them.

Like so many others on this site, we have problems with the 46" Plasma TV starting up. It clicks on and off and on and off for a few minutes before it comes on. The time gets longer every day. And once it comes on, it has purple pixels all over the screen, also getting more numerous every day. My mom thought it was Comcast's fault and called them, but they apparently quite correctly said it's the TV's fault. I hope someone files a class action suit. By all means, contact me if you need a plaintiff. We're out about $2,000.

I purchased a Samsung 37" LCD TV 16 months ago and all of a sudden, the screen went blank. The audio still works. Samsung said it is out of warranty and I am on my own. This bites! I am not sure yet what this will cost me, but from the looks of all the postings on the internet, I may be looking for a new TV.

I purchased a 50" plasma TV made by Samsung about 7 months ago. The unit has a 3-year warranty. After just 5 months, the TV blew up while my family and I were watching some movies. The screen evidently cracked when this happened but it is on the inside part of the glass, not the outside that you can physically touch. The repair service that I reported this to said that he has 2 others with the same problem and he told me that many other service managers were complaining about the same issue on their conference call with Samsung. I found a man on the internet that had the same problem and 20 others online that have reported the same problem. Samsung has refused to repair the unit, stating that the panel has physical damage. Of course it does. The unit self-destructed and blew up! The TV was never moved from its original location at delivery and does not have a scratch on it. The outer glass of the screen is blemish free.

I bought a Samsung DLP 50" TV from Circuit City in 2008. It’s not even 2 years old and now I am getting white dots all over the screen daily. Of course, I have no warranty on the TV. I've contacted Samsung and they have put me on to a repair tech in my area. They are supposed to come on Friday the 14th. But now after reading that my experience is no different from several others, I realize this is a lost case. I absolutely refuse to buy a part for $850.00. So I guess my next step is a new TV from a different company. Thank you all for enlightening me.

I filed the following complaint with the Better Business Bureau regarding this Samsung 26-inch LCD monitor, model number LS26KIEEFV/XAA: I bought this model last May and have had it exchanged for the third time today. The first three units had the same problem: losing power upon being touched. Today, the fourth and latest unit I received through the warranty exchange program is obviously a refurbished unit (the lettering of the brand name "Samsung" on the front bottom center of the frame is damaged), and it would not even power up; no indicator light came on, when I flipped the switch. During my last telephone conversation with a Samsung representative, I specifically requested a new unit for this latest replacement, since the previous units I received were all defective eventually. I was also informed that Samsung would not give me a different model in exchange, despite the fact that this particular model was repeatedly shown to be defective and unreliable.

I purchased a Samsung 46" TV in October 2008 from Sears. It started having distortion problems within a month. Thinking it could not be a new TV problem, we assumed it was our satellite box. We had it checked and it was fine. After eight months, the whole picture went. Sears repairman came out and informed us it was a factory defect. The circuit board blew up. It was to be repaired in one week and to make a long story short, it is now August 8th and we are still waiting. Wrong parts and cancellations continue to go on. Sears will do nothing to help resolve this and we are at our wit's end. In the meantime, our two-year old Kenmore front load washer needs $800 worth of repair. That appointment was also cancelled. I guess 35 years of Sears store loyalty isn't enough.

We bought a Samsung LCD TV (LNT 4661F) and have owned it about fifteen months. Now we can hear audio but see no visual. Of course it is now out of warranty. I have found hundreds of complaints for this problem but have not found a class action yet. We spent over $2k for a TV that has not even worked for two years.

I purchased a Samsung Model number LN-T4042H (40 inch) approximately 2 years ago. When turning on the TV, there is a clicking noise and no picture. The TV repeatedly turns on and off and finally stays on after about 11 attempts (for now). Judging by the vast amount of complaints on the internet, it seems as if Samsung is choosing to ignore an obvious flaw in their product. When I asked a customer service agent about the capacitor problem in their TV's, I was immediately brushed off and given a phone number to a local repair shop which I get to pay. It seems to me that there is a huge problem with not just my model’s capacitors, but all makes and models of Samsung televisions. They need to get on the ball and accept the fact that they put defective merchandise on the market and fix this problem!

I bought a Samsung 61" TV HL-R6167W about 30 months ago. For the last 2 weeks, when turning it on, I just hear several clicks. It’s taking one minute to turn off. There’s nothing on the screen. Actually, it will not turn on at all. When contacting Samsung, they were quick to point out that my TV was out of warranty. I have since read on the internet of many similar experiences by other consumers. When emailing Samsung's customer service department to express my dissatisfaction, they never responded. This TV cost me $2200. It is a piece of junk. Samsung claims this is not their responsibly. The TV is virtually worthless and Samsung could care. It seems to me there should have been a recall on their TV's due to the large amount of other consumers that have had this problem. I will never buy a Samsung product again!

I bought a Samsung 40" TV (Model: ln-t4061f) about 18 months ago. For the last three months, when turning it on, you hear a series of clicks. It often takes up to 10 minutes before the set would come on. When it does come on, there would be a series of colored vertical lines on the screen. It now will not turn on at all. When contacting Samsung, they were quick to point out that my TV was out of warranty, even though I have since read on the Internet of many similar experiences by other consumers.

Our Samsung DLP HD TV (Model: HLT5075) which is less than two years old developed stars or dots on the screen. After numerous attempts to contact the company for help, all I got was the runaround. The expensive TV is unwatchable and with help from others, found out it was a DLP chip problem that seems to be a defect in the product. The repair costs range from $500-$800. Samsung will not take responsibility for their faulty products. Buyers, beware!

I purchased a 46” Samsung DLP (model HL-S4676S) from Circuit City in September of 2006. The cost was $1,700, not including $200 for a two year warranty. White spots have recently begun to appear on the screen. I have spent several hours in the AV forums, and have noted that repairs cost roughly $800. This is ridiculous. I refuse to pay $800 to repair a set that is 3 years old, and would cost more than half of the original cost of the television.

In February 2008, we purchased a 42-inch LCD TV from Circuit City. By July, it would no longer turn on. I contacted my warranty and the serviceman came and took it to his shop. After almost four months of arguing with Samsung and Circuit City, they finally decided it could not be fixed and gave me a replacement. We upgraded to a 46-inch, but since the serviceman returned the old TV to the wrong store, they would have to send us our receipt for the TV and the warranty we just re-bought. The receipt never showed up and I couldn't get anywhere with Circuit City. Instead, they sent me an application for a warranty which I had already bought. After arguing daily for over four months with Samsung previously, I was done with it, and we just kept our fingers crossed that this TV will work okay. Two weeks ago, the upgraded replacement TV (LNT4661F) started messing up. Half of the screen blacks out whenever there are any bright colors. It is getting worse and taking longer to snap out of it. It is pretty bad when the best working TV in my house is 25-plus years old and free.

We purchased a 50-inch DLP that costs over $2000. Of course, after the warranty ended, white spots started to appear in the screen. At first there were two spots and now there are nine of them. Of course, there is nothing that Samsung can do and according to them, they've never heard of this issue. I'm willing to join in a class-action suit if you all are willing. It is absolutely ridiculous that they aren't acknowledging this issue.

We bought a 42" LCD flat screen 2.5 yrs ago and for the past 6 months, we have had problems with the picture going out. Then no problems for 2 months and now, again, the picture on the TV suddenly goes black but the sound continues. We turn it off, give it a second, turn it on and still no picture. The warranty expired, of course, right before this started happening. Now, we are trying to decide what to do. Obviously, calling Samsung is a waste of time. How many complaints have to be filed before there is some sort of consequence for Samsung? There are a lot of people out of a lot of money b/c they bought a product that doesn't work. Samsung needs to look at GM as an example in a bad economy. They will not be in business much longer with this kind of quality of product and bad customer service. Their TV's are pieces of **. They know it and people deserve to get their money back.

I purchased a new Samsung 50" DLP TV in mid 2003. I was told that the bulb would need to be replaced about every three years and I would have essentially a new TV. The bulb failed after nine months and it was replaced under warranty. Two years later, the bulb failed again and I replaced it at a cost of $300. Two years later, the bulb failed and required replacing so the technician ordered a new bulb that did not fit. After two more bulbs that did not fit, they found the correct bulb but the TV did not work. So they ordered and installed ballast but the TV did not work. Then, they ordered and installed a color wheel but the TV would not work. I was then told that the repair needed was to install a new light engine that would cost $800. I contacted Samsung six times over the next six months attempting to get some assistance on the repair but was finally told that the set depreciated 20% each year and had no value. And thus, they would not help at all with executing the repair. So, I have a 50" TV in the garage that is worth $300 and needs an $800 repair. I cannot give it away and must pay to dispose it in a landfill. I will never purchase a Samsung product again. I will advise anyone who will listen to do likewise. Their products and especially their service were terrible.

I bought a 50" Samsung DLP TV for over $2,000 by summer 2007. By summer 2009, white spots appeared on the TV screen, which keep multiplying almost every day. Since warranty is already past due, Samsung is recommending to contact a service provider. They are not considering this as a manufacturing defect. I'm completely disappointed at their feedback and support.

I bought a Samsung LNS4095D in Sept 2006. In July 2009, well after the warranty expired, the white dotted lines that I have heard so much about appeared across the screen in two places. I took it to a local repairman who said it was the "signal board", I was quoted $350.00 for repairs. But after a month, he said his supplier could not get the parts, so I picked up the set. I then called Samsung to find an authorized serviceman. I contacted the serviceman they recommended and was told to email photos of the screens. The serviceman's secretary called and advised that the technician had determined the set needed a new screen and the part would cost $850.00.

On 12/26/06, I bought a Samsung 46" DLP HLS4676SX TV. The lamp has already been replaced. On July 5, 2009, white dots started showing up and are multiplying. Samsung lied and said they had never heard of this. We were told it was out of warranty and they couldn't do anything about it. They gave us the name of their authorized technician. Upon internet search, it immediately came up with lots of forums on the same subject and same timeframe with Samsung DLPs.

On March 4, 2008, we purchased an LCD television made by Samsung for $1200. Two days ago, the screen went black and the TV will no longer turn on. We contacted Samsung whose phone lines were so busy. We were advised to call back the next day. When I was finally able to get a hold of an actual person, I was told there was nothing Samsung would do about the issue because the TV was four months past warranty. I mentioned the issue to my neighbor who said the exact same thing happened to her Samsung television. This prompted me to do an internet search which revealed that this is a widespread problem with Samsung televisions; specifically a "power supply board" issue. Samsung is not willing to stand behind its product, or worse yet, is knowingly selling TVs they know will break down.

I purchased a 50-inch Samsung DLP TV in April 2007 Model # HL-T5075S. In May of 2009, several white dots began to appear on the screen. I made several contacts with Samsung to assist in the repair of the unit. I was promised on multiple occasions that my case would be reviewed by Executive Escalations, however, never received a return phone call. I ultimately had the unit repaired at a cost of $411.35 for the replacement of a DLP Chip. It is obvious, based on all of the internet chatter that this is a widespread problem. However, no one from Samsung will admit to this. I was told by the service center that Samsung represented that this is a major problem. It was so evident that they didn't even have to diagnose my TV, and knew exactly what the problem was, based on speaking to me. They arrived with part in hand. There was a repair bill of $411 on a TV that was just 2 years old.

We bought a 52" Samsung DLP TV four years ago and after about 18 months, it stopped working. We have contacted Samsung customer service several times with very little result since the warranty has expired. We were told by various repair shops that it can cost about $850 to repair the TV. I do not understand how Samsung can be rated as one of the best TV manufacturers when their TVs stop functioning soon after the warranty runs out and their customer service leaves a lot to be desired. We do not plan on ever again purchasing a Samsung product and we discourage our friends from making the same mistake we did.

Our Samsung RB2155BB has started constantly beeping (the beeping it makes when the fridge is left open too long), the fridge won't keep the correct temp (shows 60 degrees) and the freezer goes from minus 13 to minus 2. The live chat person on Samsung's site told us to unplug it, then wait a few minutes and it will reset itself. I tried this many times with no change. We are losing a fridge full of food and I'm a diabetic who needs to keep my medicine refrigerated at all times. The beeping alone is enough to drive you nuts.

My wife bought me a 50" Samsung DLP television for Christmas two and a half years ago. About six months ago, a white dot appeared on the screen. Last week, the spots began to multiply daily. I now have 11 white dots on my screen. Looking at the internet, I see that this is a pervasive problem with Samsung DLP TVs. It typically starts to show up when the set is about two years old. Samsung refuses responsibility for the obvious manufacturing defect because the TV is out of warranty. Apparently, to Samsung, it is perfectly acceptable for a $1400 TV to function for just two years.

I have a warranty problem with my Samsung SAM/HLS5086W DLP television monitor. My warranty identifies the above phone # as the only contact for service. Unfortunately, this number is perpetually busy. How do I obtain service? My television is unusable!

The DLP chip on my HL-S4666 television set is failing, resulting in a mass of white dots on the screen. After seeing this same problem on several sites on the internet, I asked Samsung if there was a recall of this part due to its widespead failure. The response was that they had no information that this was a problem and that they had never heard of it before. That response is the same as received by several other consumers. The pattern of failure is very similar among those reporting the problem, as is the timetable of the failure--usually 2 years after purchase. This is a defect for which Samsung should accept responsibility. I found over 100 people on one website that have this problem. Please help us!

After just 2 years of very moderate use, my beautiful 65" LCD Samsung got black screen. There is sound but no picture. We send it to the service and the new part will cost $1700 (LCD PANEL), that's half of what we paid for the TV. It really is more economical to just buy a new one at this point. I called and ask if Samsung is willing to sell a part at some promotional price, but they are only interested in selling new TV or extended warranties for $880 a year. I check out around and this is a very common issue, this TV's have defective LCD panels which stop working just in 12-18 months after purchase. The warranty in the US is only for 12 months, but as I found out in Europe no TVs are sold without at least 2 Year factory warranty. Why are the US customers treated unequal by the same company?

The DLP chip on my HL-S4676S television set is failing, resulting in a mass of white dots on the screen. After seeing this same problem on several sites on the internet, I asked Samsung if there was a recall of this part due to its widespead failure. The response was that they had no information that this was a problem and that they had never heard of it before. That response is the same as received by several other consumers. The pattern of failure is very similar among those reporting the problem, as is the timetable of the failure--usually 2 years after purchase. This is a defect for which Samsung should accept responsibility.

I bought this TV in 3/06. Two weeks ago, the TV would not turn on. I checked the manual and it told me to buy a new lamp (cost is $165 at a discount house). The new lamp did nothing. I called Samsung which told me that there was nothing they could do. They referred me to a local repair shop. The shop estimated that the repair would cost $350 to $500. I paid $2000 for this TV. Now I know the quality is poor. This will be the only time I'll repair this TV. Next time, I will buy a better quality TV by reading posts like this.

In January 2006, I purchased a 56" Samsung DLP Hi-Def television from the Best Buy store in Olathe, KS for my home. The following year, approx. 2 months after the warranty expired, the TV quit on me. I contacted Best Buy and they sent a service rep out to repair the set. Apparently the power supply had failed. This was corrected by replacing the capacitors. The entire repair took over three weeks. In Dec. 2008, the set failed again. Best Buy replaced the entire power supply. This entire process took over 3 weeks. In both instances, I paid in excess of $200 for each repair. On May 25, 2009, the TV failed yet again. Best Buy told me the initial service call would cost $130 just to diagnose the problem. Being fed up with both Best Buy and Samsung, I have since gone to a different store and purchased another TV and have disposed of the Samsung.

I bought a Samsung 42" plasma screen TV, but after a year and a half, it went out right after the warranty expired. The TV screen just went blank, but should it had power, all it did (like most that I have read so far) was just click. When I called Samsung, they quickly told me that my warranty was out and that they could set up a service call for me to have the TV checked out at my expense. The service people never called or showed up. My TV is still in repair and has been for three months now. I am fighting with Samsung to pay for the parts because I was told the mother boards went out in my TV that was barely a year old. This is manufacturer's defeat in my opinion. We all need to stand together in this matter and make Samsung stand behind their products seeing that we have all paid good money for their products.

Three years ago, I bought a 42" Samsung LCD TV from Butterfly Photo in NYC. The TV won't turn on and goes through a series of "clicks". I've read of numerous others with the same complaint. What's distressing is that I bought an extended warranty from Butterfly Photo when I bought the TV upon their advice. Now they say the warranty company is out of business and they bought the company (Butterfly Photo) 2 years ago and have nothing to do with previous purchases or problems. What a way to do business. They bought a company with its assets and liabilities and won't stand behind the customer. I encourage everyone to boycott Samsung products and Butterfly Photo. Samsung needs to recall this TV and fix the power supply problem that many are having.

We purchased a Samsung 40" LCD TV from Best Buy in December of 2007 for $1,200.00. In May of 2009 (only 17 months later) whenever you would try to turn the TV on, you would hear a series of clicks. After about 2 minutes of clicking, it would finally turn on. This continued for about a week before the TV would not turn on at all. When contacted, Samsung was quick to point out that the TV was out of warranty and that there was nothing that they could do. Best Buy was of the same attitude. Television sets aren't disposable anymore, but Best Buy and Samsung are treating us like we should be able to afford an average of $800.00 a year for a TV.

Samsung TV LN t3253hxx/aa back cover had no metal inserts or metal plate for the wall mount hanging bracket screws to go into. The screws pulled out of the back of the TV. The threads were full of plastic. Looking further into this, I found every model had metal insert or plate. Someone somewhere failed to do their job. Best Buy said it should have had metal for screws to go into but said I had to contact Samsung. When it fell to the floor, it barely missed our grandchild. This qualifies as mfg. defect and liability. As always, these days, the consumer pays the price. The mfg. of most all of our products from other countries have become smarter and wittier than us.

Samsung HL-S4676S 46-inch rear projection TV. The set is only 2 1/2 years old. It was great until it developed a very small, bright, white spot on the screen. Two weeks later, there are close to 50. I have found numerous complaints about this on the internet. Apparently, these sets from 2006-2007 have a common problem. I am in contact with the holder of the extended warranty I purchased for $400.00 from Circuit City. The company tells me they have no record of my policy. It seems that the repair cost for a set that cost $1,200.00 a little over 2 years ago will run $500.00-$900.00.

I purchased a Samsung LCD TV in Dec. of 2007 and the TV won't turn on. It cycles like it wants to turn on but nothing. My TV is out of warranty and I have read many complaints of this same problem. I called Samsung and they basically told me it's out of warranty and I'm out of luck. I think we need a recall on this product to get this issue fixed. I believe it's a major defect in the boards they installed in these TVs.

I purchased a Samsung LCD TV in Dec. of 2008 and the TV won't turn on. It cycles like it wants to turn on, but nothing. My TV is out of warranty and have read many complaints of this same problem. I called Samsung and they basically told me it's out of warranty and I'm out of luck. I think we need a recall on this product to get this issue fixed. I believe it's a major defect in the boards they installed in these TVs.

We've been using our new 50" Samsung plasma TV for 5 weeks. All of a sudden while we’re watching TV, a loud noise came out of it and a line started appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV was not even mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 5 weeks. A tech sent by Samsung looked at it and specified to Samsung that there was no external damage, not a scratch, nothing. Still they refuse to cover the TV because they say we damaged the TV. How? By watching TV? I've also seen a few posts on different websites about this. Has anybody been successful on getting the TV fixed? This is unacceptable.

My complaint is on Samsung's false, unethical and deceptive advertisement. We purchased our 32-in. Flat Panel LCD Samsung TV because it was advertised to have the PIP feature. To any normal consumer, the industry standard of a PIP means that when you install the TV, you should be able to view one channel on the main screen and another channel on a smaller screen (sub-picture) simultaneously. We could not get it to work this way. The remote does not have a PIP button, and buried deep in the user's manual, it indicates that you have to purchase extra equipment and even so, you can only get another analog signal. I cannot believe that this is Samsung's definition of PIP! There was not even a fine print in their ad to warn people of their obsolete analog technology and extra cost required.

I got the white dots! I got the same cold reception from Samsung as so many of my fellow "White Dot Victims." I guess the pixels are out. I have so many white dots that I feel as though I am looking at the night sky on a clear night. I paid $1300 just 2 years ago and now I can't afford to pay $1000 to fix it.

I bought a Samsung LCD TV from Best Buy on July 31, 2007. It was unused for over 6 months when I was out of the country. In April 2009, the picture went. I had no extended warranty so when I spoke to Samsung, they gave me the name of an authorized repairer. First, they said it would cost $300 to replace the "board". I reluctantly agreed but then they discovered that the screen wasn't working also and advised it wasn't worth repairing it. Samsung said there was nothing they could do as the TV was out of warranty. I paid $950 for the TV and only used it approximately 12 months.

I bought a Samsung DLP 50" TV in 2005 for $2400. It worked great for almost 3 years. Then the ballast had to be replaced, then the lamp for $350 total. I could handle that if it lasted. Now one year later, the ballast and lamp have failed again. It's at least $450 to fix and that's if the change out works. Samsung feels no responsibility for failed parts. Twenty years ago, I bought a 27" RCA TV that had circuitry problems after 4 years. RCA agreed that a TV should last longer than that and paid half of the repair costs. Now I am still watching that same RCA TV since my Samsung HDTV is a piece of junk. It's too bad that companies won't stand by their products any longer ...

My 50" plasma had dead pixels. I set up a repair, found out that because I registered online, they extended it 3 months. They picked up the TV, replaced the panel and dropped it back off. Within 3 hours, the TV was acting up worse than when I sent it out. I called Samsung. They re-submitted a claim. The repair facility declined to repair it again. I had to wait a week and call back the ECR department. They finally approved another company to fix it. After each call, I was reassured by Samsung not to worry, that they would repair it and I stressed how I was concerned about someone else looking at it and what if it happened again. I was reassured again that it would be exchanged. I kept asking, "at no charge?" and they continued to tell me that it would be taken care of.

I purchased a Samsung DLP television from Ultimate Electronics in Littleton, CO in August 2007 - model HL-4675S. I paid an extra $450.00 for the extended warranty for four years coverage. In February 2009, the bulb went. We were without television for three full weeks waiting for a bulb to be delivered. Last Wednesday, the TV went out again. I called the service people and was told someone would contact me in one or two business days. Nothing. I called back and was given the number for their local service company, Downtown Radio, in Denver. I called them and was told that they had the service call logged and someone was supposed to call me soon to get a version number so they could pre-diagnose the problem. I gave her the version number and she said a tech would call me back to set up a service appointment. Nothing.

We purchased a new home and also a new TV from Best Buy. We chose the Samsung 42inch LCD LNT4061F. About 12 or 13 months later, the product began to start slowly; and within a couple of weeks, it would start with lines of different colors vertically appearing instead of starting. I called Samsung tech support, and the first thing he asked me was when we purchased the TV. I told him Nov. 2007. He quickly informed me it was out of warranty and unless I have purchased an extended warranty, I should call a service person. Thank you for your support! Now the TV no longer shows a picture or sound. Samsung makes shoddy products and give terrible service.

I purchased a Plasma TV, which I paid $1,200 for a little less than 2 years ago. I called Samsung to see what I can do to fix and find the issue. I found out I am out of warranty and was told all they can do is find a Samsung authorized dealer in the area to diagnose the problem, which I agreed to. After a $100 diagnosis fee, I found out the display panel has a shortage and it's going to cost me $1,000 to fix the TV I paid $1,200 for. I called Samsung again today and spoke to a customer relations representative in hopes they might be able to help me with something. I don't want money. All I want is for them to meet me halfway on the cost, maybe repair, or replace it. At this point, anything that is cheaper than $1,000.

I bought a Samsung TFT-LCD model LN-4661F in November 2007. Now we have a picture that is all out of proportion and not changeable. It's a lemon, that is, a $2500 lemon.

I purchased a Samsung DLP 42-inch television. Within a year, it began having swirling colored line in the picture and unable to view. The tech said it could be something in the video circuit - $300 to fix. Then when I sent it to the tech, black line appeared. The light tunnel was replaced for $300 and still unable to view. I have spent $1,800 on this television and barely used it.

I received a Samsung refrigerator (model RS2545SH) as a gift from my parents. They had the refrigerator for approximately 2 years with various problems (inaccurate digital readings, ice maker issues and water dispenser problems). We had the thing less than a month when the refrigerator side started to warm up and after researching the problem, I found that behind the middle drawer, on the back wall was solid ice. At this time, the freezer was still working, until two days later. Then it decided to thaw out. Luckily, for us we still had our old refrigerator (in the garage) so we transferred all of the food to it and then, as I was researching the next problem, I found this site.

I bought a DLP TV about Jan. 05. Not even a year and it blew a lamp but it was replaced under warranty. Now, of course, there is no more warranty. Five vertical lines of 5 columns appear with picture of whatever I'm watching in the background and snowy reception. I've paid $3000 for this set and called Samsung and they referred me to a TV repairman. I paid $3k for this set in 2005 and I expect a longer life than this. I see a lot of blogs on the internet about fixing their own TV sets but not complaining about it? I bet these people also paid good money for their TVs and complain about how to save for getting TV service. The bottom line is, the Samsung site has no complaint center that could resolve such issues and at least expect a ball figure of what could be wrong and get an estimation of what it could cost. Their engineer would just direct you or give you the TV repairman's number .

I purchased a 42-inch Samsung plasma TV from Visions in Regina, SK back in May-June 2008. About three months later, I noticed a fade of red and a blinking pixel on the right hand side of the TV. I took it into Regina which is about 45 minutes away because the warranty place does not do in-home service so I had to pay my own gas money. At the warranty place, they looked at the TV for about 5 minutes and said they couldn't see anything wrong, so I had to go back home and wonder what is going on here? I called Samsung and Visions, and they said I have to take it back to the warranty shop, so I dropped it there. I was without a TV for about 6 weeks. Visions Electronics said they will ship the TV directly to Samsung themselves - they did not! They just sent it down the block to be looked at by the techs at the video refit shop.

I have a Samsung SP-R4232 Plasma TV. I have had this unit since December 2005. It has been well cared for. On Saturday Feb.14, 2009 the power supply went out and the tv no longer functions. I contacted Samsung directly over the phone and they said because the tv is 2 months past the warranty date that there was nothing they could do for me except refer me to a repair service in my area.

I bought an Slim-Fit in year 2006, product of June 2006, model CS-32600, serial no. 09193DCL600360, with one year guaranty valid up to Dec. 2007. Problem happened in Jan. 2009, that was: Image was deformed. I informed Samservice of Iran. After 4 days no one came; TV turned off suddenly with a bad sound and a bad smelt of burning. 2 days later a repairman came, changed some parts, no results. He took the board to the shop. The repairman came again after some more days, installed the repaired board - didn't work. Asked me to take the TV to their shop. I carried the TV to the shop. After some more days they informed me that the CRT is failed and they have to replace it. After one more week, CRT was replaced with a new one. I had to pay one 3rd of the price of a brand new 32 LCD TV for this repair.

My Samsung 46 LCD mod#LNS46920X/XAA was purchased in December 2006. It is not used very much. On Feb 14, the picture just went dark blue. Sound is still there. I called the Samsung 800 number and got no help at all. He did, however, give me name and number of their factory authorized repair shops. $2600 for 25 months. That is more than $100 per month. I think Samsung should do something for situations like this if they are serious about staying in business.

I have a 2-year-old Samsung DLP HLS 4266W, and 3 days ago, a couple of white spots appeared on the right side of the screen. Each day the number of spots is increasing and we are up to 10 spots now. We researched this on the web, and it seems to be a common issue with this model of Samsung. We called Samsung, and they basically said that they have heard about this issue, but as I am out of warranty I need to take care of it myself. I never expected that a 2-year-old TV would encounter such problems. Samsung seems to want to shove the problem under the rug, so they don't have to address it.

Bought a 42 Samsung Plasma TV around March 2008. I must say the screen color was absolutely fabulous until January 2009. I turned it off while I went to run some errands. After running my errands I looked forward to watching one of my favorite shows on my plasma. I turned the TV on and all it did was flash on and off. Like so many I thought it was the cable box or something. I also thought maybe it was the power coming off the wall. After about an hour of scratching my head, the TV went completely black. I haven't had anyone look at it yet. So I'm not sure what the problem is at this point. My gripe is that it's still a brand new TV less than a year old. My mom still has her TV and it's 20 years old. It's really sickening that a company can sell someone a $2000.00 TV that works for less than a year.

Paid $2200 for 40-inch LCD TV less than 3 years ago. The picture suddenly went out a few weeks ago and the repair cost is est. at greater than a new set would cost. Samsung has not been helpful as it is out of warranty. Shouldn't a TV last more than 2 years??

We bought a 50 in Samsung Plasma Tv and within 2 weeks of owning it, we noticed 2 white lines going down the screen. We called the company where we bought it and they sent a repairman out and then he called us and said that Samsung told him it was Screen Burn and that it isn't covered under warranty. How can a brand new Tv have screen burn, when I have a 42 in Panasonic here with no problems. Well here we are no one is gong to fix our TV. Samsung told us that we have to replace the panel. We bought it on Jan 7, 2009 and here it is Feb 4, 2009 and we have been fighting for 2 weeks now.

I have bought the T/V on the 18th of Sept 2007 for my child's birthday (on the 27th Feb 2008) because I had the money at that time. Of course I am not an engineer and I called the same man who fixed my home alarm to install the t/v on the 27th Feb 2008. In the meantime, I was using my Sony T/v 33 was in use. This week the new Samsung T/v went wrong and I explained my problem but the AJ Electronic Ltd says "you may be lying and your guarantee ran out." We only used the T/v for 11 months but they do not believe us, however how could a brand new SAMSUNG PLASMA T/V went wrong that quick? Please advise me what to do with this T/v.

I bought a Samsung 65" plasma from Best Buy in May 2008. Since the day I bought it, it has been making a cracking noise which is somewhat intermittent and sometimes loud, sometimes faint. I thought it was a break-in period thing and waited until June to call Samsung. They sent a repairman who heard the noise and he installed felt around the back of the TV explaining that it was an expansion issue. It never resolved. I called back and they sent a repairman from Tekniton who claimed that he could hear faint noise, but said that there was nothing that could be done that wasn't already done (i.e. felt). I called them back because it got worse. Tekniton came out again, and the tech heard the noise and said that he recommended replacing the housing for the TV because it may be defective. He also said that he would be sure to have more felt put in when it was replaced.

Bought a Samsung DLP HLT5075SX television on 5/16/07 from Best Buy for approximately $1200. We purchased the extended warranty through Best Buy, expires on 5/16/2011. Within the first year the TV went black. We discovered the LAMP had gone out. We contacted Samsung and received a new lamp in the mail approximately 2 to 3 weeks later. Then once again, on 9/23/08, the TV goes black again, need another LAMP. Samsung will only replace the LAMP one time. Called Best Buy. They replaced the LAMP under our extended warranty. After another 2 to 3 week wait we received our 2nd LAMP from Best Buy. On 1/27/09 our TV goes black again, need another LAMP. Called Best Buy. They stated our warranty only covers one LAMP. But we can purchase a LAMP from them for approximately $189-$200. Best Buy told us they have a buy back program, where they will buy back merchandise after 3 failures, oh but not for LAMP failures. Apparently Best Buy is aware of the shotty LAMPS and they are aware that they would be buying back every Samsung DLP they sell. I did a search on the internet and was shocked at how many folks are having the same issues.

I first purchased the 50" Samsung series 4 plasma screen TV on black-out day sale at sears for a grand total of $1300. About a week passed and it exploded on me. I called and had them come and pick it up. The girl was great. She helped me. They had one more in stock so they replaced it for me at no cost. Well guess what, right now I am looking at black lines going through my TV screen on the new plasma. It's been about 3 weeks opened from the box, second Samsung and this one is crap also. I don't know if it's just my luck or if this brand sucks, but I am gonna take this TV back again and I'm going to either get my money back or I'm gonna buy another brand.

We bought a Samsung 50 inch TV for Christmas and we have Dish Network. We've had Dish Network out here once and have to call their technical support system daily just to get the TV to come on. They sent us several new remotes and still didn't work. We've had to either leave the TV on 25-7 or call Dish Network to help us get it on. My husband called Samsung this morning and they admitted to him that there is an incompatibility with their TV and Dish, and are working on the problem.

I purchased DLP television model #HLS5687w on 2-14-07. Television shuts off on its own periodically. I notified Samsung; they said there are no reports of this being an issue and there is no recall. I have found numerous complaints regarding this online. The purchase price was $1,979 and it is unacceptable to have this issue happening within 18 months. I have had other televisions for 10-15 years with no problems.

I have learned a very costly lesson. I will never buy another Samsung product again. I bought a 42” Samsung HDTV in September 2007. The television seemed to work perfectly until 12/08 when it started making a clicking noise. Within a couple of days, the intermittent clicking became constant clicking and the screen was black. I initially thought it was a problem with the DirecTV receiver because there was no way a new TV should have problems. The DirecTV repairman came to the house to check the satellite and receiver connection, but he didn't find any problems. He then connected another TV in the house to the receiver to prove that the problem was not with the satellite connection.

I purchased a 42-inch LCD television from Fry's department store, in February of '06. The manufacturer was Samsung. I paid $2,500.00 for this television, and to me this sizable investment meant many years of enjoying the product. Four months ago, the television stopped working while I was watching a program. At first, I assumed it was the cable, but when their technician got to my house, he determined it was, in fact, the television. I called Samsung, and they told me I had to call a repair shop that they recommended, and pay $100.00 for an Evaluation, before they'd go any further with us.

40" flat panel TV died one and a half years young. Power board problem. No satisfaction from Samsung. Could have owned my house one month sooner.

In May of 2007, I bought a Samsung 42 Plasma TV from Fry's Electronics. In December of 2008, the components that control the on/off fried. I will never buy a Samsung anything ever again, and I'm having a very pleasant time spreading the word about this company warning people NOT to buy Samsung anything. This TV’s cost to begging for repairs is in the neighborhood of $800.00 which of course I won't pay. That’s 3/4 of what I paid for this hunk of crap originally.

I purchased a HT-X70T/XAA home theater system in December 2007. In July, the system began turning itself off. I called Samsung and they said I had to mail it back to them. Didn't offer to send a mailing label. They received it 7/22. They completed service and shipped back to me 7/23/08. On 8/6/08, it began shutting off again. This time they sent a mailing label. They received it 8/14, completed service 8/15 and shipped back 8/18. I was told that if it happened again, they would replace the unit. On 9/6, it began shutting down again. I was told that I had to wait for Executive Customer Service (ECS) to open on Monday.

On the evening of Sept. 29th, our 26" Samsung TV picture had gone completely black, but we were still getting volume. After checking w/ my cable company, I called Samsung and a woman by the name of Ashley went through a series of instructions w/ me in hopes of getting the picture back, but we were unsuccessful. Ashley informed that I was still under warranty and that a service person would be contacting me in 24 hours to set up an appt. to repair the TV.

Ref#:3000162010 I bought Samsung 50' plasma TV from Circuit City 6 months ago with 1 year maufacture warranty. after 3 month later TV case making clicking, popping and cracking noise. I had repair service from Samsung's contracted service center twice but they were not able to fix. I called Samsung customer service again and case has been assigned to their case manager but they are not call me back in 3 weeks. Their normal respond time is 48 to 72 hours.

I purchased my LNT4061F 40" Samsung LCD TV on February 23, 2008 for $1,390.99 at Best Buy. I did not buy the in-store warranty because it was $250.00. I am usually a Sony lover but listening to Consumer Reports I decided to go with the Samsung for the price and good rating it had, or so I thought. The TV had a great picture which really satisfied me.

We bought a Samsung TV at Circuit City in July of 2007 Model LN-T5265F for $3,700. The TV worked fine until May of 2008. The picture kept going out. Repair came out under warranty and was not able to fix it. Was told that we would receive a model LN52A550 to replace the existing unit. New model is 2008 and is much better in quality and faster response time. New TV delivered on 7/29. Hooked up TV and digital picture is poored, Foot print is smaller, analog station quality is terrible. Researched the new TV and found out that the TV is not comparible to what we purchased. In fact on low end scale of Samsung models.

I purchased a plasma tv on-line and since I got it I've not been able to make it work. I contacted Samsung U.S.A, make a series of calls to them, and they refered me to a technician who would not return my calls. I am very disappointed and frustrated in that every time I called them, it the same technician phone number they refer me to. I need help. Please. Samsung U.S.A does not treat their customer well.

I purchased a 50 inch television from Fred Meyers with a 50 dollar warranty. Ever since I bought it I had a problem with the television. I have lines that go vertically across the television that later disappear. However, I always thought it was the cable. When I notice that it was the television I contacted Samsung. I still have a warranty on the television and Samsung is responsible to repair the television or refund my money. I contacted them several times and several people that work in the executive office have ignored me and told me that they will call me back. No one has called me back and it has been a month already. I paid over a thousand dollars for a deffected television.

I bought a Samsung 56 DLP TV set on 11/21/07 from Best Buy. I made the initial call to Samsung on 6/7/08 when my tv suddenly started to turn itself on/off and nothing would appear on the screen. Samsung sent out a technician from InHome Tech Solutions to troubleshoot. They have now come out to my house on 5 separate occassions and have replaced every single component inside of my BRAND NEW television except for the color wheel, which has nothing to do with the issue I'm experiencing.

Purchased Samsung Blue-Ray BD-P 1400 S/N 01DQ6VCQ207770V April 8, 2008 along with a Samsung LN46A650 LCD TV. The Blue-Ray broke June 12, 2008. After being on the phone with their technical dept. I was told to send the unit back to them. I returned the unit and told them I wanted a replacement not a repair. CVE CVE Inc. Samsungs repair dept. sent me back the repaired blue-ray without a slip or acknowledgement as to what was wrong with the blue-ray. On June 30, 2008 I again sent back the repaired blue-ray because again it would not work. I have still not received my replacement blue-ray.

purchased LCD TV at Wal-Marts before christmas.When TV hooked up with DVD and cable box video goes out and only audio is on.Must turn tv on again for it to work.Each time video goes out faster.Contacted Samsungat least 10 times with no satisfaction.TV repair observes problem at my house but can't duplicate problem at shop.In formed that they only apply cable to Tv instead of DVD and cable box.Have called samsung 10 times and appealed to ECB 3 times.Each time told will call me with a decesion on whether to replace TV.NO call back occurred.This problem since april/08.Mdeanwhile a $2000 tv dosn't work

Contacted Samsung Chat line as our Tv picture on our LCD- LNS4041D went out after one year. Samsung tech line continued to blame our cable line, until I connected our other LCD and continued to explain none of our other TV are having problems. At the end he said my new LCD needs repairs and continued to suggest he send out Samsungs service technicians for a charge. I continued to explain this expensive LCD is only a year old. We paid $1700.00 for this 40 inch. and now it breaks? He says I very sorry but our warranty is only one year, however we do offer an extended warranty you could have purchased. Sure $500.00 for an extended warranty! Why after one year a products fails.

We bought a Samsung TV in 2006 with an extended 36 month in house warranty. We bought the TV at Rex in Dubuque, Iowa. It closed. The TV needed repair in Nov. 2007. We contacted Rex in Clinton Iowa. Rex contacted A1 TV repair in Maquoketa to service the TV. They made 3 service calls between Nov and March 2008 and still were unable to fix the TV.

I bought a 42 (720p) Samsung TV in 2004, then in 2006 I bought a 56 (1080P), both rear projection. The 42 went dead on me 2 months ago, the 56 keeps shutting itself off, even though plugged into a power conditioner unit. And when I called Samsung to ask for help on these huge costs of repair, all they could say is, well warranty is over.

We purchased a 42-inch plazma TV on November 14, 2006. On December13, 2007 the picture disappeared. The front panel, through no fault of ours, had cracked while we were watching it. Several TV repair people have looked at it and agreed that there was no customer abuse.

On 08/03/07, I bought a Samsung HLT6176S DLP TV from Circuit City. Since that time, I have been through 3 replacement television and 2 service calls. I am a police officer along with my wife and we both cannot believe how we have been treated by Samsungs ECR Department. I have taken off from work for 3 separate deliveries and my wife took off for 2 service calls. This HLT model has a widespread problem that is also all over the internet. It has geometry/bowing issues with the picture. There is actually a service bulletin just to correct this problem as I was shown by the Samsung Tech who said he has been working on these TVs since they came out.

They did not cover the damage and we just have to spend another 110.05 on the stand plus shipping.

I am out $1500

I bought a Samsung 19 inch HDTV in 12/06. At the end of March the TV had an electronic failure, no longer responding to the buttons on the TV nor the remote. Per the Warranty, the TV was sent back to New Jersey for repair. A shipping label was sent to me, but no box. The time for ground shipping for over a week. The repair took another 2 weeks and then return shipping yet another week. Three weeks later the TV stopped working again. Despite speaking with supervisor level people and a West Coast representative, the same process has again started. A shipping label will take 3-5 days (by email!!) and the probably month of shipping and repair. I asked, what if it broke the day after return and they said the process would be no different.

I purchased the TV with the anticipation of purchasing a Bluray player (Playstation 3) to watch movies in full 1920x1080p High Definition and can now only watch in 1920x1080i, which is significantly lower in quality. The TV model is HLR5668WX. The TV was sold under false pretenses and i only wish for the TV to be traded with one capable of what i wanted in the first place. The Economic damage is approximately $2300 for the TV.