Polaroid TV Reviews
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About Polaroid TV
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Polaroid TV offers a selection of television models and home electronics. Its lineup includes LED, LCD and Smart TVs with features for everyday use. Polaroid TV aims to deliver accessible, practical and reliable viewing solutions for a broad consumer base.
Visit www.polaroid.com/en_us- Good picture quality
- Affordable price
- User-friendly features
- Frequent malfunctions
- Poor customer service
- Limited warranty coverage
Polaroid TV Reviews
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Reviewed Jan. 3, 2009
We bought a 37 inch LCD HD TV made by Polaroid 2 years ago. When the TV is turned on a loud shrieking noise is heard and the screen goes nuts! There is no use of the controls on it when this occurs. The only way to turn it off is to unplug it. My brother in law bought one the same time I bought mine and his did the same thing six months ago. I looked into this and realized that I am not alone when it comes to this issue with Polaroid TV. They regret the issue but will do nothing about correcting it without me shelling out $300 plus. We need a recall. This is obviously a major issue.
Reviewed Jan. 2, 2009
Purchased a 37” Polaroid HD Television for $1100. The customer service was a nightmare. I emailed Mr. ** and he had the nerve to say that I could not get a refund. I am working on filing a lawsuit. That television model is all over the internet with horrible reviews. The customer service also has bad reviews online. I lost $1100. Do not buy a Polaroid TV. I asked Mr. ** for the top five people at Polaroid email addresses and he refused. He said the decision stops with him. I will continue my pursuit to be compensated for a lemon television.
Reviewed Dec. 30, 2008
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Reviewed Sept. 16, 2008
i bought a polaroid lcd3700 tv about 2 years ago and now it no longer works. i went on polaroids websight to send them an email. i was going to state the fact that my magnavox tv i have had for 14 years still works fine and my polaroid tv costing many times more is not working anymore and what can they do about it.
well to my i guess not so surprise i cant even pull up this model number on their web sight and i tried their email us link and i get sight not found. i noticed a number of people on the web have many problems with the 3700 and cant get action from polaroid. i believe they know they made an expensive piece of junk and wont support it now.
im out over a thousand bucks
Reviewed July 3, 2008
We purchased a Polaroid tv in August 2006. It is now going out. We called the company and they said they would send us a reconditioned one with a warranty of 90 days. It would cost us shipping the broken tv back plus $250. We went on the internet and saw that there were numerous complaints on this tv FLM323B.
We called Polaroid again and they said there havae been complaints but not enough to warrant a recall. What a rip off. We paid over $900 for a tv that lasted a little over 18 months. This tv was made in July of 2006 and had a year warranty.
Reviewed April 15, 2008
I have been having an ongoing problem with this company. A 37 LCD that I purchased broke (under a year)back in February. After waiting 4 weeks for the company to send out two different panels and service technicians they finally agreed to replace the TV. They told me it would be 2-4 weeks for the TV to arrive. It has now been 4 weeks and upon calling for the status, I have now been told that the TV is on backorder and it will be another 2-4 weeks!!!!
We spent $1,000 dollars for this TV. We have spent weeks of waiting and jumping through hoops and had to purchase and old used TV in the meantime. Although there is no economic damage we are extremely frustrated and feel that there has to be something the company should do. (like give us our money back!)
Reviewed March 13, 2008
Purchased a 37 inch Hi-Def LCD flat panel TV in 2-07, TV was a total failure on 1-1-08. After 3 attempts to replace the defective part the TV still did not work. No picture or sound, unit would not even turn on. Feb 26th it was agreed I would receive a new TV. The TV was on back order and they said it could take 10 to 15 business days for me to receive my TV. I called daily and spoke with customer support as well as their supervisors. I got the same thing EVERY TIME! I will send an emailand the tv is still on back order that is all I heard daily.
Not one time, after 4 promises to return my call after getting an update, did I receive a call back. I filed a complaint with the BBB, and contacted my local TV stations troubleshooter to help resolve this issue. I was repetedly told by Polaroid that they were within their 10 to 14 day period to still provide me a tv. Note: This was Polaroids policy and I did not agree with or accept this condition. 3-14-06 I called customer support and was told that the TV was still on back order and guess what...they would send an email to see why the delay which could take 2 to 3 days for a response. Unnaceptable. I contacted Brit Moore at the corporate office AGAIN (the first time his secratery returned my call, we are now 1 returned call to 4 not returned)
It is also important to note that the secratery said she would call me back THE SAME DAY which was 3-13-08 to give me a status update. SHE FAILED TO RETURN MY CALL! 3-14-08 Mr. Moore answered my call and said a TV was being released to me TODAY!!!!!!!!
I said that I either get it on 3-15-08 or we go to small claims court, that simple. He told me he would call and upgrade the shipping to overnight instead of two day and that I will have a 40 in. TV on Friday which will be 3-15-08. Two and a half months AFTER they were aware of their equipment failure. We will see.
Two and a half months of HD programing that I paid for through my local satellite provider that I was unable to watch. PLUS I am out nearly 60 bucks for the extended warranty I purchased for a 37 inch television through my place of purchase.
Reviewed March 10, 2008
The 37 LCD TV that I purchased less than a year ago broke 3 weeks ago. A new part was sent out to us and a technician came (took three weeks just for that). He replaced the part, and it did not work. Upon calling the company, he was told that they would need to resend the part which is on back order for 2-4 weeks and then another technician would be dispatched (also another 2-4 weeks after that).
The Sears technician told me that this is a very common problem with Polaroid TVs, and in fact because of this they no longer are selling this brand of TV. He also informed me that the next part most likely will not work, and I would be sent a new TV which would also take a few more weeks. I contacted Customer service to find out if anything else could be done and was told that they have protocols that had to be followed. They said they may be able to get someone out here sooner if they use a returned part that comes in. I feel that waiting 8 weeks for another defective product is excessive. I understand that it is just a TV, but it was a major purchase for my family. I feel that if there is no way to resolve this in a more timely manner, I should be given either a refund or a replacement TV. They know that this part is defective.
Other than having to purchase an old TV for $50, just to have something to watch for the next 8 weeks, our major problem is the hassle and run around we are getting from this company. We spent over $900 dollars for this TV.
Reviewed March 7, 2008
It took them 1 month to send this guy after long arguement with them.
The guy came and said there is manufactural defect. I spoke with the company again and since the TV is under manufacture warranty.
They said they have to send another one to take another look it took them another month to send the second guy who said the TV doesn't work and they should a new one.
I called Polaroid again at 866-289-5168
The manager said they are going to send a new TV and they apologize for the delay it's been 4 months by now and I'm still waiting.
my order number# 2007111554181
I'm still paying monthly for the TV that is not been working for 4 months.
Reviewed March 5, 2008
I bought a Polaroid TV Model #1511TLXB in November 2007. On January 14, 2008 the TV stopped working. I called, received an RMA number as it is on warranty and proceeded to ship it back on my dime on 1/21/2008. I have yet to receive an answer from Polaroid when they will be shipping a new set. They either tell me that it has gone to the warehouse to be shipped or they still have the part on backorder. They have been saying this since Feb 5, 2008. I have talked to various customer service people and from what I can tell, nothing is happening and they are just biding their time till I do not call anymore. I looked online and their seem to be many people who have encountered Polariod's lack of response.
I am out $200 some dollars and Polariod has not honored it's warranty. At this point I will have to go spend up to $299 to replace this set as I believe they have no intention of replacing it.
Reviewed March 4, 2008
I returned a broken TV under warranty in November 2007. After waiting 4-6 weeks for a replacement TV and not getting one, I finally settled with one of the managers that I would just like my refund back since my original TV was in backorder and was taking much too long to get to me. The manager (Joe) agreed to provide the refund as long as I provided a copy of the receipt. I faxed it over mid-January and called to confirm if they received it (which they did). After waiting 15 business days, I received nothing in the mail so I called to follow up on the status of my refund. They said if I do not receive anything by the 1st week of February to please give them a call. I did, and when I called they told me they needed another copy of the receipt since the one they received was inapplicable.
I was frustrated at this point because they already told me my refund was on it's way, and then I find out they needed another copy of the receipt. I sent that one via fax AND email, and the very next day and I confirmed with not one, but 2 managers, for confirmation of receipt.
Now after waiting 10 more business days, I still have not received anything in the mail. After doing yet ANOTHER follow-up, I am being told that they need another receipt. And now they are saying that I might not get the refund after all. This is ridiculous because I have a voicemail they left on my phone stating that they have received all the necessary documents in order to process my refund and that it will be taken care of. I am beyond frustrated, and all I want is my refund, with this problem resolved. I would also like to know if I am liable for any type of compensation as this has been going on for over 3 months now, and I am at loss for the refund of $400.00 that is due and payable to me.
Above anything else I am stressed out from having to continually follow-up with the call center without having this issue resolved. I'm very frustrated with Polaroid's customer service center. I've been getting the run-around and was told different things and promised my refund numerous times since the beginning of this year with no resolution. This is not the way to do business.
Reviewed Dec. 1, 2007
My wife is depressed, and she's very frustrated since the only thing she could do is watch TV at night.
Reviewed Oct. 5, 2007
I bought a lcd tv Dec 5, 2006 and it worked fine until Aug 11 when after I turned it on and it went dead. We called to report it on the 12th and they said they knew what was wrong and a part would be sent out in 3-5 days. Called after the fifth day and they said the part was on back order it would be 4-6 weeks. Have called 3 times and they still tell me the part is on the way,( by a slow boat from China).
This was all to the 1 866 2895168 number it said to call for repair.
Then I called the main number at Polaroid 781 3862000 and they gave me the consumer product number 18006055364
First day I got answering machines, next day I talked to a guy named Britt and he gave me this story of putting my name on the front of the list, wonder how many he told that to. I told him to send me a new set I'd send him mind, said he couldn't do that as he didn't have any.
Next day I returned the call from Dan who I had left the message with the first time. I ask him if they weren't making the 37in anymore and he said no.
Said they may have to send me a 40in if there parts didn't get in. Its now been another week and no news one way or the other. I still don't have a Tv.
Reviewed Oct. 1, 2007
out a tv and about 1000.00
Reviewed Aug. 21, 2007
7 month old TV took 2 repair attempts and 2 months before replacement was authorized. Customer service number always has over 30 min wait, have been on hold up to 3 hours, cannot get email customer service either. When customer service finally calls, they are very rude.
The parts for my TV were shipped to my neighbors' home, even though I gave the correct address online & on phone.
Was repeatedly told warranty doesn't cover shipping my old tv for replacement, shipped at my own $60 expense across the country & received free shipping label for their FedEx account the next day. I have been inconvenienced with time off work for repairs twice, $60 in shipping costs, and hours waiting on hold- in addition to CSR yelling at me.
I really regret ever having made a major purchase from this company. I just want what I paid for. My replacement is now on 2-4 week backorder now-unacceptable.
From: Polaroid [CESupport@polaroid.com]
Sent: Friday, July 27, 2007 2:37 PM
To: MOORE, JESSICA
Subject: RE: Polaroid Consumer Electronics - customer incident
According to our warranty policy, Polaroid does not pay for any costincurred while shipping any exchange to our warehouse. If you would
like to review this, the link is below.
Ticket Number- 20070725-10360RMA Number- 2604388
An exchange order has been processed for your television, FLM-2632.
Once they receive the old unit at the warehouse, it will be 7-10 days
for you to receive
Repair & Replacement nightmare- terrible customer service. 2 month repair/replacement, miscommunication, lack of customer service, backorder 2-4 weeks
Refund the $60 delivery charge I was misinformed that I'd be responsible for & please get me a working tv! With a new warranty because the product won't last a year & better service when it breaks again. I want a comparable model replacement last month.I have waited long enough.
Reviewed May 12, 2007
Bought a Polaroid TV (model FLM-323B)at WalMart on, 5.9.06. The cost was $950.00 It came with a one year warranty through Polaroid. It quit working on 3.24.07. I called Polaroid and they instructed me to change to fuse next to power cord. I did what they told me and the TV blewup. There was sparks and smoke.
Polaroid sent a local service, Brighton TV & Video, Grand River, Brighton, MI. They picked-up the TV on, 3.27.07. We haven't seen the TV since!!! We did turn this over to the CPSC, becuase we believe this TV to be a fire hazard. The agent, Michelle Grundy, is working on it, but we have little hope there can be anything done.
When we asked to have our money return..we were told by a Polaroid person, that he had never heard of this happening before. But on the other hand, he commented that this is a common ocurrance, with this TV. ???
We have also contacted the Attorney General Office, Consumer Protection Division, AG#200706761, in Michigan and they are also looking into this. They also suggested we look into submitting a claim in small claims court. We feel totally ripoff and would like our money return..because even if the TV is fixed we will never trust that it won't start a fire.
Reviewed Feb. 21, 2007
I bought a LCD Polaroid TV 9-04-06 #FLM 323B. In early January turned it on made a sizzle sound and that was the end of it. Since then we have been trying to get Polaroid to fix it since it is under warranty. We call and they say they are trying to find a service provider and call back in 2 or 3 days which we have been. Finally they tell us American TV in Madison, WI. and to call them and they will fix it. Called, but they gave me a FAX number, I looked up the number and called and American said they would charge us 89.00 for the trip plus we would have to pay for repairs and then try and get Polariod to reimburse us. This is unacceptable. Several more phone calls and they still have not found anyone to fix this TV. Its hard to believe an International company can't find any one to fix their defective products.
Reviewed Feb. 8, 2007
My previous employer purchased a Polaroid Tv FLM-3232 from Circuit City for an office contest. The TV is mine now and the tuner has gone out. The TV was purchased 3/16/06 as the offer for an extended warranty shows from Circuit City.Polaroid insists I have to have the original receipt for any repairs to be done although they know how widespread the problems are with this particular TV are. After researching the internet found many complaints about individuals who did have their receipts and were still unable to get Polaroid to repair their TV.
Polaroid should have recalled this model due to the widespread issues with the tuners going out and I find this very disturbing. The original cost of this TV was more than 1,300.The tuner went out in less than a year.I will certainly spread the word not to ever purchase a Polaroid TV. Customer service has been rude and offered no help.
My case is not isolated according to the complaints on the internet. I beleive this complaint applies to many nationwide.
Reviewed July 28, 2006
Polaroid LCD tv pic died..they want us to bring it in for service..over 78 mi r/t...service should be in home...and not where available This is so wrong. Want replacement or my money back...which will it be ? Not giving up on this one....have written before, and now just plain disgusted and disappointed in the Company.
Reviewed July 17, 2006
been calling to get warranty info and service for a week...just got thru and told I'd been calling Canada!! Then they tell me they cannot find a service person to come to the house and to bring it to a service center, which is 56 mi. round trip ! The warranty states there is in home service. What is the problem. If I have to go 56 mi. away is Polaroid going to pay my gas ? I need an answer. Spent a lot of $$ for the TV...and it lasted a little less than 7 months ! Need answers.....
Reviewed June 15, 2006
Out the $225 cost to buy the product. Product only had 90 day warranty.
Reviewed June 5, 2006
Bought undercabinet tv from radio shack and it went out twice. Polaroid just today told me there is a defect with the product. It is the LCD screen. I was told to send them $110 for a new unit. I told suzy that is not my fault that the unit was defected and that I should not have to pay an additional $110 for an up to date unit. Polaroid has not taken responsibility for their bad units. No recalls at all. This unit is very bad and the consumer is being trick into spending even more money to get the unit fixed. Polaroid should take responsibility for this piece of equipment and fix it at their expense not the consumer. My unit isn't even a year old.
Radio shack has numerous complaints about this unit and no one from Polaroid will take blame. They know what the problem is now recall it and keep your customers happy.
My husband spent his hard earned money on this product and not to mention our new kitchen cabinets have holes in them from the undermount unit. We feel like Polaroid has ripped us and thousands others off. Think of those who don't call. Money in todays society is
Polaroid TV Company Information
- Company Name:
- Polaroid
- Website:
- www.polaroid.com