
Polaroid TV Reviews
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About Polaroid TV
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Polaroid TV offers a selection of television models and home electronics. Its lineup includes LED, LCD and Smart TVs with features for everyday use. Polaroid TV aims to deliver accessible, practical and reliable viewing solutions for a broad consumer base.
Visit www.polaroid.com/en_us- Good picture quality
- Affordable price
- User-friendly features
- Frequent malfunctions
- Poor customer service
- Limited warranty coverage
Polaroid TV Reviews
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Reviewed June 26, 2010
I purchase a 42" Polaroid HDTV about 2 years ago. The picture went black, but would still have the sound. I called Polaroid and was told the electronic parts don't last forever. I would have to send them $299 for some type of box. They have very poor customer service. This wasn't a cheap purchase! If the company recognizes they have default part, why should the consumer be responsible for whooping $300!
Reviewed June 26, 2010
I bought a 37" TV from Best Buy 3 years ago without the warranty, and it finally just black out. Before blacking out, it produced a bad picture; and in order to get rid of that problem, I had to unplug the TV from the power outlet. This TV really sucks.
Reviewed June 25, 2010
I purchased a Polaroid TV set for Christmas and in June, the screen went black and stopped working. They would not repair or give me another TV.
Reviewed June 24, 2010
TV had vertical lines, would go away after you shut the TV off for a while but came back. Eventually lost the picture one month later. TV is only a couple of years old. Now the picture is black.
Reviewed June 22, 2010
I purchased a Polaroid LCD/TV from Wal-Mart just about a year ago and it no longer works. When I try to turn it on the buttons on front light up but no picture comes on. I contacted Polaroid and was informed that I was having a control box issue and that it would cost $250.00 to have this issue fixed and that I could not return the TV to Wal-Mart because they are not an authorized retailer.
Reviewed June 20, 2010
We purchased a 42 in Polaroid HD TV about 2 1/2 years ago. Now the picture will not come on or in the middle of a show it will go black. We have sound, just no picture. It cost way too much for it to lose a picture at only 2+ years old.
Reviewed June 20, 2010
I bought a Polaroid 37" LCD TV back in 2006 and bought the extended warranty of which the total was well over $1,200, and I kept the receipt. It was used sparingly in a formal living room, less than 100 hours, when it suddenly made "screaming noises" then strange lines, shutting down, etc. until it just went black. Walmart wouldn't help me without my receipt which I had, but I had recently moved so my files were not organized. I called Polaroid; they wanted $250 for a part and they said if that didn't fix it, they'd send a check of $100, but I'd still have a broken TV. I couldn't believe it, but luckily, I found my receipt after two months of searching and the extended warranty ran out two weeks prior to me finding it.
Walmart still wouldn't help me at all and I worked there part-time and people returned stuff all the time and walked out with new Xboxes, TVs, stereos, you name it, and they did not have a receipt. So I don't work there anymore and Polaroid has given me the run-around. We need a class action suit. I've never spent $1200 on a TV that was used too little. BTW, I bought two other flat screen LCD TVs a year before the Polaroid, and the Sharp and Magnavox work perfectly, and they're now almost 7 years old.
Reviewed June 19, 2010
We bought our 32" Polaroid LCD TV from Walmart about two and a half years ago. The built in DVD player worked for about a month and we brought it back to Walmart and they switched it for another one. Two months later, the new one did the same thing. We figured since the TV had a good picture we'd deal with it. Tonight while we were watching TV, it started smoking and went black in the middle and eventually went off. We are going to have to buy a new TV or get one used. I'm thinking a used TV, couldn't be any worse than a Polaroid brand new. We really hoped this TV would last a long time. I would never buy a product made by Polaroid again. This is very disappointing and I would love to get involved with a class action suit. This TV cost us $680 and a little over two years later, we have to purchase a new one. This big investment (to us it is big) should have lasted us a lot longer.
Reviewed June 18, 2010
I bought a Polaroid TV little over a year ago. 4-5 months later the DVD player stop working. It felt really hot so I took it out (they are made to be removed from TV). Now I have no picture. The TV is on and sound is there but a black screen. It happened once before. I unplugged it for a while. It returned to normal. This time it is for good. I have read that the capacitors go out on these Polaroids. Let’s hope for Polaroid’s sake this is the problem. Still, where has the quality in a product gone? Are companies so greedy they do not care? I am out of an $800.00 TV due to lack of quality control on Polaroid’s part.
Reviewed June 17, 2010
I had a 32" HD widescreen LCD TV/DVD combo for only two years that suddenly made a noise and started smoking and the screen went black. I pulled the electrical and all wires out of the wall and it stopped smoking. I called my next door neighbor who is a fireman over to make sure it didn't start a fire. It really scared me. I only had the year warranty that came with the TV. I now have no recourse but to go buy a new one after just two years. Needless to say, I will never buy a Polaroid TV again.
Reviewed June 14, 2010
I bought 40" Polaroid television owned two years and television has half a screen, the other half is filled with vertical lines. I have read many consumer complaints on Polaroid televisions and Polaroid does little or nothing at all to repair televisions. I am out over of $700.00 with a television that doesn't work.
Reviewed June 12, 2010
I purchased a new Polaroid Model TDA-03211C 32" LCD TV. Within a couple of days, the built-in DVD player stopped working. I chased Polaroid for the full warranty period and they never made any repair. I received a part in the mail from somebody (no Polaroid markings, address, etc.) and I now assume that it had something to do with the TV, but I took two different days off from work as they said they would send a repairman to fix it, but they never did. After that, there was no response to e-mail, phone or letter.
TV is now a couple of years old and when I turned it on the other night, the screen was jet black, no picture at all. Since Polaroid wouldn't even live up to their warranty when it was new, I definitely can't expect anything now. Worse part is I did an extensive online search for a repair center that fixes Polaroid and can't even find one of those in NYS. I had loss of the TV after spending a lot of money for its purchase. I purchased this specifically because I was led to believe that Polaroid had a long standing record as being a fine, upstanding American company.
Reviewed June 11, 2010
I purchased a Polaroid LCD TV from Wal-Mart back in February 2007, and it no longer works. It appears to be the control box, at least that is what Polaroid told me it was. The power light comes on, but the screen is black. I was told that it was $250.00 to get the part. I am so angry, but I don't know what to do. The part is non-refundable. Really? What a ripoff.
Reviewed June 11, 2010
TV is less than 3 years, now, video will not play, only audio plays. Works if left idle for days, then it will play only after turning it on and off 25 or more times. It will play for 2-3 hours then goes black. It was a cheap TV at $400, but I expected at least 10 years of life. Why do manufacturers build throw-away products these days? I blame Polaroid, but also China. They will not honor any warranty.
Reviewed June 11, 2010
I purchased a Polaroid 32" widescreen LCD HDTV/DVD combo w/ digital tuner, FXM-3211C from Walmart in Sept. of 2006 that is no longer working (no picture and no sound) and am not able to get a replacement part from Polaroid. I phoned Polaroid to get the necessary replacement part that they no longer make but they were happy to sell me another unit for $300+ with a 90-day warranty (a refurbished unit, no doubt). After investing $900 in the product to now learn that not only did they discontinue this unit and no longer manufacture the part to repair. I have had televisions last in excess of 15 years with no issues whatsoever. This useless unit is just over three years old and it does not appear to be in recourse. I would not recommend the purchase of a Polaroid TV. Don't do it!
Reviewed June 11, 2010
Well, I have the Polaroid TV and we have not yet lost our picture. We have two color strips on either side of our screen. We have had it just over a year. I was going to call on it to see if they would do anything about it. But I am having second thoughts now.
Reviewed June 11, 2010
I purchased the Polaroid TDX 02611C from Walmart in October 2008. It is now June 2008 and the TV will not turn on. No storms, no warnings, no nothing. It will not turn on. Customer intimidation is something that I have never encountered before. $450.00 down the drain. Warranty is out.
Reviewed June 10, 2010
I purchased a 37" FLM-3732 flat screen TV from Circuit City less than 3 years ago. The picture went to a black screen and will not come on. I have contacted Polaroid and after sending $223.00, they sent me a replacement part that would fix the problem. The part arrived and I put in in the TV. No improvement at all. Still no picture and when I called them back, I was told that the part is a "re-manufactured" part and that the only thing they would do is refund the shipping cost because I purchased the part "as is". I am certain no one ever told me the part was not a new part.
What a scam, get the old part, someone sends it back, turn around and ship it out to another poor sucker who will pay another $123.00 for the part plus shipping of $100.00. Not a bad deal! They get to keep the money I sent for the "refurbished" part. I paid $40.00 to UPS to return it and get $100.00 back. So the net result to me is that, I spend $145 for nothing! I believe a class action lawsuit is in order. Too many people spent too much money for a piece of junk and poor warranty service after the sale. Polaroid should try to make it right. The product was obviously defective to begin with. I talked with a supervisor who told me that my only recourse was to sue. What an attitude! The TV is useless. A $1,500 TV should last longer than two and a half years!
Reviewed June 9, 2010
I bought a Polaroid 42" TV from Wal-Mart in November 2008, and it has quit working. I have had problems with the volume not working, then had to unplug it to get it to come on. Now, it doesn't work at all. I will never buy another Polaroid product again.
Reviewed June 9, 2010
I purchased a 27-in Polaroid TV model number 3211 on 11/15/2008. There's no picture in June 2010. I purchased a control box unit for $129.99 to repair the problem. The problem's still there; TV's not working. There's no refund on part to repair the TV that didn't help. I paid $129.00 for the part to repair TV. I'm out $30.00 for shipping and handling, $300.00 for the cost of the TV, $300.00 to buy a new TV.
Reviewed June 8, 2010
I purchased a 42-inch Polaroid television a year and a half ago. Last week, the picture went out but I still had sound. I took it to the repair center and the part alone is going to cost 400 dollars, this is not counting labor. Since when do TVs only last a year and a half? Instead of fixing this TV, I am going to buy another one and you can bet it won't be a Polariod. I feel like I just threw my money away.
Reviewed June 8, 2010
I bought a Polaroid, model FLM-373B LCD TV. It has worked fine until yesterday, when all of a sudden it had no picture even if the power light is on. You can't cut it off unless you cut power to it. It is the same problem that I saw other folks on here have.
Is this going to be a class action case or what? The TV is obviously junk. We have had it less than 3 years.
Reviewed June 7, 2010
I recently posted a complaint about my Polaroid TV. I found out today that the manufacturer of this Polaroid TV, the Proview Technology is no longer offering any type of service or repairs to the TVs. I have looked everywhere for a repair manual and a power supply board for my model, which is TLX-04011C. No one has the part, the repair manual or a parts list. I just want everyone to know, who has filed complaints about this brand, that now it's impossible to get these TVs repaired. If attorneys are reading these, please contact me about a lawsuit to Proview, Polaroid and Walmart. Walmart has known problems exist with the Polaroid TVs and have continued to sell them until just recently. They continued selling them and the sales clerks in that department talked these units up stating that this was a good TV and I would enjoy it for a long time to come.
I don't know, but isn't this an implied warranty making Walmart responsible for this TV along with Polaroid and Proview in California. It sure would be nice if any of these companies would offer money back or a new TV of a different brand. I certainly don't want to waste money repairing it when so many have problems with them working after being repaired.
Reviewed June 6, 2010
I made the mistake of my life purchasing that cheap Polaroid television. It started to smoke within about 1.5 years. They sent technicians out at least 3 times and they never fixed it. I called Polaroid Corporate and they simply didn't care... That's the honest truth! They know the television is junk. I complained to Walmart Corporate officials because I purchased it there, and they switched it out for a wonderful Vizio. Walmart no longer carry the junk televisions from Polaroid but this left a soar taste in my mouth for all Polaroid Products.
I will never purchase anything they sell and I tell everyone who wants to purchase electronics do not buy Polaroid. Their customer service sucks and their products suck more... I feel this way because that is the result of wasting $1,500 on their junk, flat screen, smoking television. They never did a thing at corporate after I called over 15 times at least. Go to Walmart and purchase a Vizio. I promise you will not regret it.
Reviewed June 5, 2010
I bought a 46 inch LCD TV from Wal-Mart to years ago and have had a problem once a year. After the first year, the HDMI went out on the TV. I called Polaroid and they had someone come out and replace something on the back and it worked. Almost a year goes by and the same thing happens. I call Polaroid and they don’t honor the warranty that was on it from the repair because they closed that particular call center down and have no record of my TV being repaired. I think that is very bad business and I would encourage anyone not to buy from them.
Reviewed June 4, 2010
I purchased a Polaroid TV 11 months ago. Now it is not working (still under warranty). Polaroid will not honor the warranty because they say I purchased the TV from a non-authorized dealer. How was I to know this? My warranty is up on June 24th. I have a TV that has been used about 6 times and does not work and the manufacturer will not warranty it?
Reviewed June 4, 2010
Walmart product was a Polaroid 32in, model no. Tda-03211c. This product had a beautiful picture and a DVD player built-in that worked for 3 months. The picture was still great until it started to pour smoke out the top of it with no warning. This TV was bought two and a half years ago. The only thing I can be grateful for is that it happened while I was at home. My home smelled of burnt wires for days. I have poodles that I could have lost if I hadn't been home when it caught fire or almost did. It stopped smoking shortly after I unplugged it. The fear I have now is so deep that I won't leave my TV on if I am not in the room even though I no longer own and won't own another Polaroid TV.
Reviewed June 1, 2010
I purchased a Polaroid 32 inch TV from Wal-Mart about 2 1/2 years ago. It worked fine for a while. Last year, it would come on, no picture. I thought it was the cable box, so I turned in off and turned it back on about three times and the picture came in. About a week later, that stopped working. The blue light would come on. There was no picture and I couldn't turn it off unless I unplugged it. These are horrible TVs and I would suggest that if you are thinking about purchasing one, don't do it. They should just stick to what they know, cameras!
Reviewed May 29, 2010
I purchased 40 inch flat screen LCD Polaroid TV from Walmart in Harbor Creek, PA on 10/1/08 for $739.88. Beginning of May 2010, I started having problems with only getting half picture. The other half of screen is vertical color lines down the screen. I called customer service phone number found in booklet only to be told out of warranty. Nothing can be done. I asked to speak to supervisor and she said no. He hung up on me three times. I am very upset. We don't have money get another TV especially after one and half years old. Any suggestions would be greatly appreciated. I will never purchase Polaroid product again. They are terrible. I am out $739.88 on defective TV.
Reviewed May 28, 2010
I have the 32-in Polaroid TV. It is over 2 years old. Its screen froze and wouldn't respond to the remote. Then it wouldn't turn off manually. I had to unplug it and it won't come back on. Nothing. It won't even make a sound and try to come on. I’m very disappointed. I thought I could trust the brand Polaroid.
Reviewed May 27, 2010
I bought a Polaroid LCD TV in Dec. of 2008, model number tlx 04011c 40 inch screen. Occasionally, it would shut itself off, but it didn't happen often, so I really didn't think much about it. Now, only 1 year and 5 months later, when I go to turn it on, it will start to come on and then go right back off. I can't seem to find a service manual for this TV, and I can't seem to get any information from Polaroid's website. The support section doesn't work at all. I really need to try and get it fixed myself as I can't to have it repaired and I certainly can't afford a new TV. (If I could it certainly wouldn't be a Polaroid.)
I just can't believe it would tear up in just a year and 5months. This is ridiculous. It sounds like we all got lemons in this brand. I was also wondering how many people have had problems with their Polaroids just shortly after warranty was up. Something certainly needs to be done about this. I did purchase this at Walmart with my debit visa card which extends the warranty to 2 years, but I changed banks, so I assume it wouldn't be covered unless I am still with the same bank. Does anyone know the rules on this.
Reviewed May 24, 2010
I bought a 4011-TLXB 40" HD widescreen LCD TV with Digital ATSC Tuner 3 years ago in July 2007. In June 2008, the TV stopped working; and after speaking with Polaroid reps, they said I needed a new control box which cost $200. So last July or August, I put a new control box in. This May 20, 2010, less than 10 months later, the TV has stopped working again. I emailed and tried to call the company, but I haven't heard anything yet. This just incurred me the cost of a new control box after only 2 years and now after only 10 months. They are built to fail. They are consumers' nightmares.
Reviewed May 22, 2010
We bought a Polaroid TLX 04011C on 11/22/08. (We paid $778.83). On April 2nd, 2009, my husband turned it off and it never came back on. He immediately called customer service for help. The warranty ran out on 11/22/09. They said tough luck and they were rather rude in their comment. My husband was permanently laid off the week after we bought the TV. We bought the TV because of the name and price. It fit into our budget. We are thoroughly discussed with Walmart and Polaroid. We have the TV in the shop. The repairman has been quite honest with us and helpful. We cannot afford another TV or the cost of repair at this time. We were quoted $400 to $450 because you have to buy a whole new motherboard. The single components that are needed to repair are not available. This repairman is waiting for a junked Polaroid (child threw a remote and broke the screen) to pull out the board we need. Of course, a new screen is more costly than buying a new TV. Another repairman used the Term Polaroid/dumpster fodder.
Reviewed May 20, 2010
I have bought my Polaroid 4011-TLXB LCD TV from Circuit City about a year ago. One night, I was getting ready for work, and it worked fine. When I got home eight and a half hours later, I went to turn on the TV. Nothing happened. The red light was still on, so I thought, "Oh, it's just the remote." I walked over to to the TV and hit the power button, and still nothing. I proceeded to unplug the TV and let it sit for a while. After a couple of minutes, I plugged it back in and tried it again; completely nothing, just the little red light on the right that is on.
So I called Polaroid, and they asked how old my TV is? I said 10 months old. She told me in a quick "Come on, I want to go. Leave me alone." attitude. We can not help you due to your out of warranty. I told her "This is your problem, and you need to fix it." She hung up. After all that, I search for anyone else who had this problem, and it seems like on the site alone, there is 100% of people having this problem. If Polaroid will not help us, who will?!
As a result, the whole family has no TV to watch. And I am out of $800 and I have a TV just sitting here collecting dust and wasting space.
Reviewed May 15, 2010
We purchased the Polaroid TV Model TDA03211C. It lasted 2.5 years. We had trouble with the CD player from the start not releasing the CD's. Our TV lost all power and blew to capacitors. We are leery of fixing it because of all the reports I have read about Polaroid TVs starting to smoke. I have already emailed an attorney to find out how one starts a class action suit.
Reviewed May 11, 2010
I purchased an Element Television from Circuit City in December 2008. Television screen went blank and made a loud noise on Sept 2009. Television was still under warranty and had to be shipped to ProView in CA via UPS. The device was professionally wrapped, however, ProView claims the television was damaged during shipping after my husband called to inquire about status. ProView stated that UPS was responsible and they could not repair the device. I asked to have the television mailed back to myself. ProView stated I had to pay for shipping television back! What! We've been dealing with this problem since 9/09.
Now, more than 8 months later, I still have not received my television or heard anything from ProView. I emailed Monica, however, the email was returned "delayed" . If there is someone out there who can help all of us who have been going through this, please help! All I want is my television returned free of charge or my television repaired.
Reviewed May 5, 2010
I bought a 15" TV from Target and the remote did not work right from day one. I have also had sporadic issues with the volume and channel buttons. They took months to follow up with me and then said there is no warranty on the remotes. The whole thing should have been returned. Now, I am stuck with it as it is past the three month period that Target warranties their units for. I will never buy another Polaroid product again and I used to only purchase their products.
Reviewed May 5, 2010
I bought a Polaroid 19-inch TV/DVD combo 2 years ago. The DVD player went out about two months after I bought it. This morning, the TV started smoking and then went out. It could have burned my house down.
Reviewed May 4, 2010
Please, lawyers, get involved with this case. The televisions are junk and they know they have a problem with the control box and is making the consumer pay for it! Walmart don't sell these televisions anymore, probably because of so many complaints! Do something about it!
Reviewed May 4, 2010
I too had bought a 42-inch Polaroid TV, not sure of the model. I don't have the book. It was from Walmart and didn't come with everything, but about 5 to 6 months after I bought it, I had a green line form down the middle of the screen. I have not done anything about it except for turn the picture color down enough to were it's not as noticeable. But I paid $987.60 for mine, which is a big chunk of change for me. I was told by a sales clerk back in 2008 that these are the top of the line and it's on sale, so I was sold. Now knowing what I know now, I would have never bought it and would have stayed with my regular brands. I wish I could take a picture and show you what I have to deal with on my TV. The bright parts of movies are all green. What should I do? I don't have the money to go out and replace it and from the hassles I see that everyone else has gone through, is it worth the time and effort and stress? It has been 2 1/2 years now. I just want my TV to work a lot better than it is now.
Reviewed May 4, 2010
I bought my 42'' Polaroid LCD TV from Walmart in April of 2007. I paid around $1,000.00 for it. Exactly three years to the day my TV started acting up and not turning on, you would have to unplug and replug in then it would work. But that only lasted a few days, then the picture was all messed up. The last day I tried to turn it on a load, buzz noised like a smoke alarm went off for a few seconds or so and now my TV doesn't work at all. I thought these TV should last 15 years at least. I feel I was ripped off and I will never buy anything that is Polaroid brand or recommend them ever again. I hope there is a class action suit against them and all of us who bought their junk get our money back so we can go buy a real TV that will last longer than 3 years.
Reviewed April 29, 2010
I, too, bought my Polaroid TV in March of 2009 (received it in April) and returned it in March of 2010. Turned it on one day and there was a line down the middle of it with neon colors to the left of the line and regular TV to the right of the line. This is my on going saga with the representatives in my owners manual that I was to contact.
It's been 22 days that your company has been in possession of my TV with little to no results and absolutely no positive feedback. It has been at least 15 days since the parts ordered for my unit have been placed. I find that a little less than disturbing that these issues have not been resolved in a timely manner. I am demanding the name and contact information to Anson's direct supervisor, I have asked for this information more than a week ago and that matter, too, was completely ignored. I am completely discouraged that it has been almost a month, and I still don't have my TV back. Please Advise. Economic loss, can't replace the TV at this time.
Reviewed April 28, 2010
I purchased a Polaroid TV from Walmart and one day it never turned on again. 2 years old. Called and they took back the TV and will replace a refurbished same model for 125. It's an option.
Reviewed April 28, 2010
I purchased a 40-inch Polaroid TV from Walmart. It lasted 5-1/2 months. The screen went out, but there was still sound. Polaroid told me to send it back and they would place a call ticket with UPS to pick it up. I purchased a box that had glass, handle with care, do not lie flat printed on it. I also purchased bubble wrap. UPS picked up the box and when it arrived at Polaroid, the screen was cracked. Polaroid stated they were not responsible for the damage and UPS stated they were not responsible.
Therefore, I lost $813.00. It seems that Polaroid would have had this insured since they requested I send it back and since they placed the call ticket with UPS. I should have received a new TV and the fight to cover the cost should be between Polaroid and UPS. It also took them from May to August to tell me that there was nothing they could do. The least they could have done was send the broken TV back. They probably fixed it and resold it to someone else or fixed it and gave it to one of their employees. They stated that UPS broke the screen and it was unrepairable. UPS states that it was improperly boxed, therefore they are not responsible either. I have pictures of the box.
Reviewed April 27, 2010
I bought a 32" Polaroid flat screen from Wal-Mart 2 1/2 years ago and have had several problems with it. The DVD player never worked; it only makes noises and my picture is almost never there. It is a black screen with voices. I have contacted Polaroid only to get nowhere. This was a lot of money spent on a useless item.
Reviewed April 26, 2010
I bought a Polaroid TV from Walmart and even purchased the two-year warranty. Yet, the TV went out two months after the warranty had expired. I just happened to try to turn it on one day and it wouldn't turn on.
When it finally did come on (after unplugging a million times), there was only a black screen. I thought TV's were made to last longer than two years? Money doesn't grow on trees. So, buying a new TV after just purchasing one two years ago is robbery by Polaroid.
Reviewed April 26, 2010
I bought a 42" LCD television in 2007. Within six months, after the TV was on for 3-5 minutes, the screen went black and the sound went out. The TV was still under warranty, and the control panel was replaced. Another seven months went by, the same issue occurred. Polaroid wanted $240 to replace the control panel again, knowing there were these issues with the TV model I had. I filed a complaint with the Better Business Bureau and Polaroid failed to respond.
I paid $780 for this TV that failed to work after six months of purchase. The TV again failed seven months after a replacement part was installed. I now have a non-operational TV, because Polaroid wanted $240 for another replacement part, knowing the issues with these TVs and the likelihood of the TV failing to work again after I would possibly invest an additional $240.
Reviewed April 26, 2010
I have had my 42" since 2007 and I had no problems with the TV until yesterday when I got home from work, I notice that the blue LED was on but no picture. I tried to turning the TV off but it wouldn't turn off, unless I unplug it form the wall. I guess you could say that I'm very fortunate that my TV didn't smoke while I was asleep.
Now, from my understanding that LCD should have life of about 15 years, give or take a year or 2. It looks to me like we all got holes on this one. I'll tell you what, if I'm asked about Polaroid, I'm going to say their product are bad and you should get a Kodak, and it doesn't take long for the word to get out before people start to understand that Polaroid isn't the company of yesterday and stop buying their product totally.
Reviewed April 25, 2010
I bought a 42 inch Polaroid the day after Thanksgiving last year and it worked fine for the little I used it the first year and right after the year marker, the picture started going out. Also plugging in a PS3 has never worked! It glitches off and on for some reason! I am not happy with this TV at all. It is a piece of junk!
Reviewed April 23, 2010
We purchased a 42" Polaroid flat screen TV from Wal-Mart in 2008. The wires inside of the TV can be seen on the screen. There is a 2-3 inch vertical distortion of color in the left side. We would like the TV replaced.
Reviewed April 23, 2010
I purchased a 40-inch High Definition Polaroid TV at Walmart around January 2009. When we brought it home, I connected the DVD player to it and the connector on it was loose so I would have to wiggle it to get the picture to stay on. Then a few months later, we noticed a black streak on the TV. I called Polaroid and they basically said, “Too bad so sad, not our problem.”
Reviewed April 21, 2010
Amazing all the complaints on Polaroid TVs. I too am a victim! Purchased 42" LCD from Walmart black Friday 2007. Picture went in and out, and finally totally blacked out! Think there might be a response from Polaroid?
Reviewed April 21, 2010
I have two 42" Polaroid LCD TVs bought at Wal-Mart in 2007. In one of them, the DVD player has never worked. And last night, the other one lost its picture, and some smoke came out of it. I went online and found that this is very common for this particular TV. When you spend $900.00 for a TV, it should work for more than 3 years. I would like to find out about a class action lawsuit, since this seems to be a very common problem.
Reviewed April 16, 2010
I bought a 32" flat screen Polaroid TV from Walmart in August of 2007 for my husbands birthday. I have had to replace the DVD twice, the third one went out again about 3 months ago and I just bought a separate DVD player because I was tired of messing with it . Today, the TV started hissing and caught on fire. I couldn't believe it, I payed $750 for this TV and it didn't even last three years.
Reviewed April 15, 2010
I purchased a 32 inch Polaroid LCD TV for $780.00 at local Wal-Mart about June 2007. A few months after purchase, the built in DVD player quit working. Two years later, as I sat watching TV, smoke started billowing out of back of it. When I called Polaroid, they said this was common for this model: TDA 03211C. If I hadn't of been home, I shudder to think my house could of burned down never to have known the cause.
Polaroid offered to fix for $250.00 plus labor. After reading the blogs regarding Polaroid TVs, I see that I am not the only one and that this is a common occurrence with their TVs. One blogger suggested a Class Action Suit and I am in complete agreement. We should all have our TVs replaced or monetary settlement.
Reviewed April 11, 2010
Polaroid undoubtedly has someone else build the TV for them, it is their responsibility to ensure the quality of the product by guaranteeing that the superiority specs of the build are met. The business practices that are being employed by Polaroid and other companies in today's market is simply a reflection of the personality and business style of the management that runs the company: shallow, dishonest, greedy and without honor.
Reviewed April 6, 2010
In Nov 2007, we bought 2 32" Polaroid TVs at Wal-Mart on Black Friday for $448+/piece. I never buy extended warranties but this time, I did for $28/piece, thank goodness. In Oct 09, one of the TVs had smoke billowing out the top. 2 days ago, the other one did the same thing but this time, we were gone and probably lucky to have a place to return to. It was also the day I felt the latest earthquake here in CA.
Both TVs are still under warranty so I’m sure this TV will be repaired as the 1st one was. In addition to time and anger were out about $11 each to have UPS pick them up as they won't fit in our car. Tonight, I find this website with 59 pages of complaints. If there isn't a recall or class action suit there should be. I should have bought a Toyota as it looks like the feds won't get involved in this.
Reviewed April 4, 2010
I bought 2 of the 42" flat screens from Walmart, but one of them was not working right so they sent me the main brain for it and it still sounds like crap. So in the past three days they went out with the black screen. I have called and called but to my surprise, nothing. I am so very ****** that this is going on. I spent about $1500 for each and I worked very hard to save this money. I have twin 2-year-old sons who watch their cartoons on them. Now I have nothing. I searched the net and found a lot of disturbing info on the same problems I am having. This should be dealt with, if anyone has the means for a class action lawsuit, please let me know.
Reviewed April 3, 2010
I bought a 37" Polaroid flat screen five years ago and now the TV does not work, the picture turned black and I need to turn the TV off and wait 10-20 seconds to turn back on. I have been doing this since Dec. 2009. Now, the TV is very hard to shut off and does not come back on. My question is are they going to recall these TVs since there are so many with the same problem, a black screen? Thank you for your time.
Reviewed March 31, 2010
I, too, like all the folks stood by what I thought was a reputable name and purchased an HDTV-TLAO15C model Polaroid flat screen TV that also doubles as a widescreen for computer usage. What absolute garbage. These people should have stuck to the process of cheap film for a disposable camera business. Just leave the TV making business to those companies that have a *** good product like Sony. These TVs last beyond 15 years or better and best of all, they stand by their products. They do not hide behind extensions with voicemail service that never gets returned. What a joke.
I now see why Walmart no longer carries their *** and very few Targets as well. I am out $250 but I won't stop until these idiots are out of business. The audacity to ignore the replies of your valued and trusted consumers that had faith in your name enough to buy your experimental slideshow you call a TV. Consumer Affairs must act. This is a disgrace to have this many complaints about the same product and no company representative to return your calls. The TV gets powered on. The picture and audio are fine for about three minutes then your screen goes completely black. No picture, only audio is what you have.
Reviewed March 30, 2010
I have a Polaroid 19" HDTV, and it went out about one month after the warranty did. Never buy this product. I guess everyone associates the name with the camera that was so popular. They sure don't know TVs. I have to buy a TV to replace, and I am unemployed as of now, and cannot afford it.
Reviewed March 15, 2010
Well right after we purchased out, TV and DVD player went out. This was about 2 years ago so we just quit using it and just used the TV part. But this morning, my husband and I got our son up for school and I just happened to look up and there was smoke harrowing out the back of the TV from the top and we unplugged it.
I am very [upset] right now because I have read other statements about this brand and they did not get any help from [these] people and [they] all tried to horns waggle them out of more money to fix their TV and that isn’t right. I have a friend who is a class action suit lawyer who is going to help me and everyone else who have had problems. I suggest [they] give me my 750.00 dollars back or i just say the word and [they] are going to be more than bankrupt. My husband and I are both disabled and we have a 10 year old son and it scared us when we seen the smoke coming from the TV. It could have caught our house on fire and I don’t play them games.
Reviewed March 10, 2010
I bought a 19 DVD combo Polaroid TV from Target in March of 2009. Starting in Feb 2010, the TV started having sound but no picture. This is still an intermittent problem. I attempted to call Polaroid and gave up. I took the TV apart and found all preview components in it, works intermittently with the LCD screen and appear to be a power oriented issue. Electronics inside reminded me of something I found in black and white tube TVs back in the early 70s. I just loved spending 300 bucks on junk cause that’s what it is.
Reviewed March 8, 2010
I bought a 36" TV with a built-in DVD at Wal-mart. I never used the DVD for the first year, because I had my old one in use. One day, my old one stop working, and my kids wanted to watch a movie. We inserted the DVD in for the first time, and it never played the disc. And it got stucked in it. I never made it work. I called Polaroid, and they told me that my warranty ran out and that if I wanted it to be fixed, it would be at my own expense. No exceptions.
Now, the TV went out completely; no sound or screen. I called again, and no help has been provided. I won't buy any Polaroid products any more and will let as many people as possible know about this issue. I don't have a job or money right now to fix this piece of trash or to buy an other one. My kids don't have a TV anymore, so do I. I feel like I went back to the 19th century, no TV.
Reviewed March 1, 2010
I bought a 42" Polaroid TV on 11/28/08 and it went out on 6/14/09. Walmart would not help me. They give 90 days. They said call Polaroid. Polaroid would not help me because I didn't have a receipt. I tried to tell them the manufactured date was Sept 2008 only two months before I bought it . They did not care. Still have not gotten any help from them and probably won't but don't buy any thing else from Polaroid.
Reviewed Feb. 22, 2010
I bought the LCD TV on November 2007. I kept getting black lines with letters in them coming up on the screen. I just had to wait for them to go away on their own, usually about 1/2 hour. Then Feb. 18, the whole TV stopped working, just a black screen. Very upset. I can not believe all the complaints about this TV. After reading all the complaints, I am not even sure I want to deal with Polaroid since I probably won't get my money back anyway!
Reviewed Feb. 19, 2010
My built-in DVD player in the Polaroid TV is no longer working. Expected to play technician just to find out what can be done about this problem. Polaroid should have a help line that does not charge consumers for trying to repair a defective product
Reviewed Feb. 12, 2010
In March of 2008, we purchased a Polaroid 46" LCD TV from Wal-Mart (It was replacing a Magnavox that we had used for 12 years). We paid $1,513.34 for the Polaroid. Within 10 months, we started having problems with the screen ghosting or showing double images, and then blacking out. Wal-Mart would not take the TV back and said I needed to contact Polaroid. I called Polaroid and could never get through. I'm always put on hold and nobody would pick up. I finally e-mailed Polaroid and they sent a reply back with a contact number 1-877- which I have called. They claim to be a service center, and said Polaroid is no longer in business but they will send someone out to fix the TV for $300. Has anyone else used this service? Did they repair the TV? I do not think Polaroid customers should have to pay anything to have these faulty sets repaired.
Reviewed Feb. 10, 2010
I bought a TV at Wal-Mart on 12/21/08. On 11/20/09, before the warranty was out, the TV went out, colors running on the screen and a big black circle on the top of the screen. So I sent it back by UPS as directed by Polaroid. They received the TV on the dock on 11/25/09 and to this day, I have not got my money back.
I had to go buy another TV because my husband had a stroke in 12/09/07 and is paralyzed on the left side along with numbers of other problems. I have called and called, now I am being told they are no longer in business and this new company had acquired the business and would have to look in to the problem. It has been almost 4 months with no response. I have hard-earned the money for the TV and it was still under warranty, I should get my money back now. UPS will not tell me anything because they said they have already responded to the company.
Reviewed Feb. 9, 2010
I bought a Polaroid 40" TV and 2 months after warranty, it went out and the TV quit. I called a TV repairman, he comes and he says that it needs a new circuit board. He looks in his computer and says that they don’t sell parts to fix it. I called Polaroid and they say that they don’t sell parts to fix it. Now, I have a practically new TV that is just trash. I can’t even pay to have it fixed.
Reviewed Feb. 8, 2010
I would not have filed a complaint until I read all the problems with this Polariod TV. I bought a Polariod 32" FLM-323B in Feb. of 2007. Two months later, the picture went out but I still had sound. I was sent a new box to install in the TV but no repair man to install it. I was told that no one in my area worked on Polariod TVs and that I would have to send everything to New York.
I had to replace the box in the TV myself. Early in 2008, we turned on the TV and just heard a pop and had no sound. Called up the service department again and had to send the TV to New York to get repaired. They sent the TV back and said they could not find anything wrong with the sound board. The TV worked for just another couple of weeks before the sound went out again. This time, I called Walmart where I bought it, and wanted a refund but they said their warranty had ran out. I called Polaroid back again to tell them about the sound and have never heard back. To this day, the TV sits in the basement storage room! It's Feb 2010!
Reviewed Feb. 8, 2010
We purchased a Polaroid 32" HDTV on 11/23/2007. Ten months later, the sound went out completely. We called and reported the problem to Polaroid. They said that they would have to mail the part out to us and then send a repair technician out to put the new part in. The part came and the repair technician came out a few days later to put in the new part only to find out that Polaroid sent out the wrong part--so that one got sent back and another part sent out.
A few days later, the part came and a few days after, the repair technician returned to replace the part. The repair technician replaced the part and recommended that we purchased a different type of surge protected, one that has surge protection and filtering. So we purchased an APC Power Saving Back-ups to help protect our investment. On 02/05/2010, the sound went out again, so we did a search to find Polaroid and so that we can contact them and tell them that the problem returned. Instead, the first thing that comes up is Consumer Complaint website with 57 pages of customer complaints about Polaroid TVs!
Reviewed Feb. 8, 2010
I purchased a Polaroid TV with built-in DVD player in 2007, from WalMart. The DVD player has broken three times in the two and a half years since purchase! The first time, a technician came out and replaced the built-in DVD portion. The second time we called Polaroid about the same issue happening again, they mailed us a new built-in unit and told us to replace it ourselves and mail the defective part back. We did, and now the DVD player is not working again. The phone number we had been calling Polaroid at has been disconnected. I found this board and thought I'd add my info, as it sounds like many others have similar complaints about these Polaroid TVs. I'm hoping there will be some resolution soon. I will be calling the phone number I found here for the Consumer Product Safety Commission, and continue searching for a direct line to Polaroid.
Reviewed Feb. 7, 2010
I purchased a Polariod HDTV Model # 3700 at Walmart approx. 2 years ago. I also purchased an extended warranty with it. Well, 3 months before the extended warranty went out, the picture went out. I was told the TV would have to be sent to New York for repair. I did receive the TV back in working condition but that was less than a year ago and now the sound is gone. I've purchased many TVs but never one this defective. I have TVs that are 10 years old and still work. I will never purchase a Polaroid product again.
Reviewed Feb. 5, 2010
We bought a Polaroid FLM-323B Model #3200 in early 2007 from Walmart. While the TV was on this morning, it just popped then lost power altogether. There was no power at all; nothing! We paid $800 for this TV and now, we are just out of a TV and have to spend more money to buy a new one! This is absurd!
Reviewed Feb. 4, 2010
I purchased a Polaroid LCD TV in May of 2006. It worked for only 1 1/2 years and I have been since trying to get in touch with them about this. They now tell me I have to pay for advice from a Technician. I don't feel I should. The product #is FLM-323B, Model #3200. The TV comes on but there is no picture, screen stays black. There is a humming noise from the back of the TV. I would think a TV should last more than 1 1/2 years. They should at least respond to see if it could be fixed. I won't purchase any other Polaroid product.
Reviewed Feb. 3, 2010
I bought the TV at Wal-Mart on December of 2007. First, the DVD player stopped working, it just "clicks". Now, the TV has volume but no picture. A three year old TV should still be working.
Reviewed Feb. 2, 2010
I purchased a 32" Polaroid LCD TV/DVD in December 2008 at Wal-Mart. The TV is only used for movie viewing, as it is not hooked up to cable or anything. I have used the TV less than 10 times total! Right away, I had problems with the remote. Last night while watching a movie, all of a sudden the audio goes out and is replaced by a loud buzzing noise. I removed the DVD and reinserted it. It ran fine for a couple of minutes, and again, the audio went and the loud buzzing returned.
After a few failed attempts, I decided to go online and troubleshoot. After googling and finding this website, I was horrified and frightened after reading all the customer complaints! I immediately unplugged it from the wall, afraid of a fire! I called Wal-Mart today, and they informed me that they no longer carry that brand.
So I called the Consumer Product Safety Commision (CPSC), the government agency that monitors products for safety. I highly recommend that you all do the same, and we will see if we can get a recall on these before someone gets injured! The toll-free number is 1-800-638-2772. The wait time was about 15 minutes, but they were very interested much more so than Wal-Mart seemed to be! You can also e-mail the agency (info@cpsc.gov) or fill out a form on its website.
Reviewed Feb. 1, 2010
We purchased a 32" LCD Polaroid television in December 2007. All of a sudden we have a black mark inside of the TV screen that is shaped like the number "7". I can't believe that after two years and the money that we spent on this television that this TV is junk.
Reviewed Jan. 29, 2010
13 months old Polaroid TV (32 inch) died. I was told by a rep. that I could have it repaired for $250 with a 30 day warranty or$222.99 without a warranty. I am outraged! The rep. said that they're located in New Jersey but would not give the address.
Reviewed Jan. 28, 2010
I purchased a 19" LCD/DVD Polaroid TV roughly two years ago. Over this time, I have experienced low sound quality and when connecting my Xbox 360 or Playstation 3 to it, all these lines streak across the TV. Most recently, the pre-installed DVD player has broken. I inserted a DVD and it makes a clicking sound over and over.
Also when watching movies off a DVD Player I connected through an RF Mod, the TV makes a buzzing sound. I am not happy. Even for a 19" LCD flat screen, some quality should come with it!
Reviewed Jan. 27, 2010
People don't give up. Polaroid Co. (Manufacturer), Proview (Audio & Video Manufacturer), and Summit Technologies (Repair & Part Co.). The forenamed companies are all responsible for this mess.
They lie, cheat, and steal. Don't believe what they're telling you. I recommend that you read all the complaints at this site, and you will see a pattern. It's one thing to purchase a defective product costing a few hundred dollars, but it's another that you can't get it repaired. I have been in contact with a number of consumer agencies, including government agencies. If you feel you've been scammed, fight for your rights as a consumer. Call anyone you can to stop this madness.
Reviewed Jan. 26, 2010
I purchased a Polaroid LCD 42" Flat Screen TV on January 1, 2009. On December 15, 2009, our TV starting having a wallpaper like stripes to at least one-half the screen. I call Proview and they said to take a picture and email to them, which I did. They got back to me and told me it needed a screen replacement, which would be covered under warranty. They provided prepaid UPS shipping label with instructions how to mail it. It was shipped on January 12, 2010 and we tracked the package and they received it on January 18, 2010. I was supposed to get the TV back in 2-3 week max.
So I called yesterday which was about two weeks and spoke to Elsa. She said the TV was damaged in transit something about a cracked frame and Proview provided insurance so they are waiting for UPS to honor the insurance claim. I would have to wait at least until Friday, February 5, 2010 to find out if the claim was settled with UPS. In the meantime, I called UPS to see if there was a claim. They said no claim was recorded. Even if this was true, why do I have to wait if it's insured. They should get paid and send me my repaired TV or a replacement ASAP. This is totally mind boggling. I spent over $700 and now I have no TV at all. It seems to me they are trying to renew on their warranty. Thank you.
Reviewed Jan. 26, 2010
I purchased a 46" Polaroid LCD TV. It is only 2 1/2 years old. The color went out on it. I cannot reach anyone in regards to this issue. The 1-800 number has been disconnected, not to my surprise. It is a worthless TV, one that you cannot get parts for. We paid over $1000.00 for this hunk of junk. Every TV repair shop I called said that it would be about $500.00 to fix it. And that is if you could even get the part. Very unhappy purchaser! The company should have to compensate the customers and the product should be removed permanently from the shelves!
Reviewed Jan. 21, 2010
I purchased a Polaroid 19" HD-ready TV FLM-1911 11/06. I have no picture but some sound. I had trouble with the remote three months ago. If you lower the sound, the audio is very poor. The control to advance the stations stopped working. I had to put the TV number in to get a channel. Two weeks ago, I started not get a picture and sometimes audio. If you unplug it, you might get a picture. It is past warranty but I think that a TV should last more than three years. This product is very poor quality and would not recommend purchasing any of their TVs.
Reviewed Jan. 21, 2010
I bought 37-in LCD 1080p. After about 3 years, it’s toast. Based from reading complaints and problems with Polaroid customer service, I don’t think I will pursue. What a rip off! I’m feeling very **. By the way, I bought this piece of crap at Wal-Mart.
Reviewed Jan. 19, 2010
After three years, the screen of my 32" Polaroid HD LCD TV/monitor went blank. I’m out of $900.
Reviewed Jan. 16, 2010
I purchased my Polaroid TLX-03210B 32" LCD TV in November of 2007 at Walmart. It was manufactured in August of 2007. Tonight (January 15, 2010), it stopped working, period! Orange light is on when plugged, but the TV will not come on when the power button is pushed. I unplugged it several times and it still does not work. After looking on the different sites, this is a serious and common problem with these TVs. I am disgusted I even purchased this brand. Knowing now what I know about other consumers having the same problems, Polaroid is a sorry company that does not stand behind their products. It is obviously a waste of time, money and effort to even pursue this problem seeing many, many others have done the same thing to no avail.
If I had known the TV would only last 2 years, I would have walked away and found one that the manufacturer would stand behind. What a sorry product. Anyone considering Polaroid heed the warnings. Don't be attracted by what seems to be a good deal even at Walmart! The set is not worth the frustration you will encounter after the warranty expires. There really should be a major class action suit against this company for robbing consumers with the manufacture of such a substandard product. Shame on this company. I see their name on anything in the future, I am not buying. Spend a little more and get a much better brand for your hard earned money, just not Polaroid!
Reviewed Jan. 16, 2010
I bought a 32' Polaroid LCD TV at Walmart 2 years ago and the picture went blank. It cannot be repaired at a reasonable price. I got 32' inches alright!
Reviewed Jan. 14, 2010
This is a Polaroid television, but when you call their phone number, it is called Proview. In June 2009, I spoke with a Walmart representative about problems with my television. We were told that it was past their warranty period and we would have to deal with the manufacturer. On June 28, I called Polaroid and spoke with a Proview customer service rep about problems we were experiencing with the television. The set was under warranty. The problems with the television were both HDMI inputs were bad and the unit would not turn off with either remote or push button on set. We had to pull the power cable out of the wall. Also, the volume control was not working properly. There's a long pause in volume going up or down using both remote and buttons on television.
On June 30, 2009, I faxed in a copy of the original purchase receipt to Monica. Between June 30 and July 30, we waited two weeks for the shipping box to arrive. After we received the box, we had to call back and tell Proview that the television had been packed properly. Proview then sent the shipping label. On July 15, we received shipping box from Proview and on the 28th, the shipping label, and have shipped the television via UPS on July 30. On September 9, I spoke with a customer service rep and was told by the rep that the television we sent in was damaged during shipment. However, Proview would file a claim with UPS and we would receive a new television as soon as they were done moving from one warehouse location to another.
The new replacement was sitting on a dock in a shipyard and the approximate shipping date was September 25. I did not ask for employee name- big mistake. On October 6, I still hadn't received the replacement set, so I spoke with supervisor Patricia, ext. 3892. She explained that we would not be receiving a new set, that we would receive a refurbished set. Patricia said that she didn't know who would have said such a thing about us receiving a new set because they only repair defective sets at their facility. Patricia also said the reason that we still hadn't received our replacement was because the parts needed to repair our set were delayed getting to their warehouse from the dock.
Patricia also said, "These are the models that we've been having a lot of problems with." She stated that we were lucky to have only waited this long, that others have waited for their televisions for a longer period of time. On October 15, I received the replacement set, only to find out after setting it up, it was damaged during shipment. So the next day, the 16th, I called supervisor Patricia, and left message about the condition of the set. I left my name, phone number, and rma#, but no return call. On October 16, I called the main phone number and spoke with customer service rep, Mr. O. explained the condition of the set and he asked for photographs, saying that it sounded like the television was damaged during shipping.
I emailed him photos of the damaged set, along with name, phone number, and rma#. Again, no return call. On October 27, I sent a second email to Mr. O, that included the same photos, name, phone number, and rma#. He returned my email saying, "Dear customer,Your TV will need to come back so we need to replace it so please have it ready back in to the box and we will be sending you UPS prepaid labels by regular mail, you put them on the box and drop it off to UPS location, sorry for this inconvenient, thank you for your time."
On November 2, I received the shipping label and I shipped the damaged television on the 4th. On November 10, UPS tracking showed Proview received the television. On December 15, I called at 4:40 p.m. (cdt) and spoke with Osiel. According to Osiel, no progress had been made or action taken in regards to the television being received by Proview. He sent an email to the warehouse supervisor, requesting an update on the status of claim and to request a replacement be sent as soon as possible. Osiel sent the email to the warehouse supervisor while we were talking on phone. He also said he would forward the return email from the warehouse supervisor to update me on the status of the claim.
Osiel checked my email address and phone number to make sure they were correct. I asked for his last name or ID number and he said there was no need to give me his last name because no one else at the company was named Osiel. No return email! On December 15 at 4:59 p.m. (cdt), after speaking with Osiel, I called supervisor Patricia, and left a message with my name, phone number, and rma #. I requested an update on the status of the returned television. Again, no return call. On December 28 at 4:10 p.m. (pdt), I spoke with Monica. I asked for an update regarding the television and she said they were waiting for parts from the warehouse. There were not any parts in stock to repair the television and the parts had to come from China.
When I asked for a time frame on receiving the parts, I couldn't get a straight answer from her and when I asked, "Would it be a couple of months?", she said "maybe". I also told her I spoke with Osiel on the 15th and was still waiting for an email from him regarding the status of my television. When I asked why Osiel or Proview doesn't keep their customers updated on the status of repairs, Monica told me that they did not have the manpower to make or return calls or emails, that they only are able to receive calls when a customer called in. When I asked Monica if it was an acceptable business practice to not inform their customers of the status of their claim or to take over six months to repair a television, she would not give me an answer.
I also asked for her last name or ID number and she said she informed me that she didn't have an employee number and she wasn't going to give me her last name because they all know who she is. After I asked these two questions, she became rude and short with me repeating, "There is nothing I can do, do you want to speak with my supervisor?". I asked if the supervisor was Patricia and she said, "Yes, she is the only supervisor. " I was transferred to Patricia's voicemail, I left a message requesting information concerning my claim and left my name, phone number, and rma #. As usual, no return call!
Reviewed Jan. 13, 2010
"Mr. O, I spoke with you on the phone on Friday, 10/16 , and explained that the television I received on Thursday, 10/15, was damaged during shipment. You asked me to send photos of the damaged television to your email address. I sent the photos, along with my name, phone number, and return number but I haven't received any response. I am sending this second email with photos and my information again hoping to get this matter resolved soon." I have been without my television since the repair process started at the end of June.
Since this message to Mr. O, we have sent the TV back to Poloroid and have been told it will be many months before anything will be done to fix it. We want our money back or our TV fixed. Please help!
Reviewed Jan. 13, 2010
I purchased a 37" LCD/HDTV Polaroid TV from a Walmart on Nov. 29, 2006. I paid $1000.00 for it. The screen went blank exactly 3 years later and the piece of crap will not come back on. I have an old Sanyo approximately 9 years old and it still works! I paid a TV repairman $50.00 (non-refundable) for an estimate to repair some. He quoted $400.00 if he could get parts!
Reviewed Jan. 12, 2010
I decided to buy my first expensive TV set in 2008. After 2 months of research I decided on a 32" HDTV with a built in DVD player and some other bells and whistles. After 2 months the DVD player went out. I sent it to Polaroid to be fixed. After several phone calls and 3 months later I finally got my new DVD player and it worked great. 8 months later it started having problems with the picture because there was no picture. After 10 minutes the picture would pop up and everything would be fine until I turned off the set and turned it back on again. I called Polaroid for the next 3 months off and on and they would always have me reset the default button or hit menu and 0000 and then click the clean all tab. That worked for a while and I was living with it but the TV has been on for 2 hours now and no picture yet. I called Polaroid and they said that the warranty has now expired and they can send a repair man out for $250.00. I knew I should have went with Vizio. I just thought with a name like Polaroid, how could I go wrong? Now I know you don't get to be that big by always doing the right thing or making the most quality product.
Reviewed Jan. 11, 2010
My daughter who has special needs purchased a 15.4" television/Polaroid TLA-O1511c HD Wide LCD from Walmart 3-21-08. By the first part of July 2009, she started having problems with it, losing the picture only having sound. I tried contacting Polaroid support. They mechanically responded and never did anything further. So she has a TV that does not work and is out about $250. It's pretty sad when a company that size does not value their customers and stand behind their merchandise. She has a useless television that is only 2 years old. Apparently we are not the only ones dealing with this issue or with Polaroid.
Reviewed Jan. 6, 2010
I purchased a 32" Polaroid TV from Walmart in November 2007. And in April 2008, the DVD player went out and in November 2009 the TV went blank. When I called the representative of the company, I was told that I would need to pay $250 for in-service repair. I thought she was crazy and asked for the president of the company and was told that there wasn't one. I am out of a new TV ($600). Where do I turn to? I am out of $600 and cannot afford another TV due to unemployment and a broken leg.
Reviewed Jan. 6, 2010
My son bought a TV/DVD combo for $500. It quit working after 8 months, and they won't do anything about it! My son is out of his money and his TV. Do not buy Polaroid or Proview.
Reviewed Jan. 6, 2010
I purchased a 32-inch flat screen Polaroid TV about a year ago. Two weeks ago, the screen just went blank. The warranty is recently expired. I recently was informed that Polaroid has filed bankruptcy and went out of business. Consequently, I am without the $800.00 that I paid for the TV and currently, I cannot afford to purchase another.
Reviewed Jan. 5, 2010
My Polaroid 2700b HDTV broke last November. It had been having some problems since last April. It cost $250 to repair, and they have already sent two new boards for it, but the issue is still unresolved. I asked to get my money back and they flatly refused.
Two months later, I am out $250, and I still don't have a working television now. I just want to know if there is anything that can be done for people in my situation.
Reviewed Jan. 4, 2010
I wish I found this site before I bought my Polaroid widescreen, model FLM 2601. It's three years old and dead, and like others have commented, my 30 year old tube TV still works. Government is part of scam to require everyone to switch to digital; we replace a working TV with a Jap/Chinese TV. American money is going out for junk. The only way to fight corporate service, no service is to call over and over, day after day. Don't be shy; explain why you are calling and that you will keep calling tying up the phone line and operators until they are willing to do the right thing. When you had tens, hundreds of people call something is going to happen, even if it's only a nuisance, you might feel better. Buy American.
Reviewed Jan. 3, 2010
Our TV, which was purchased last February 2008, has no picture but with sound. I do not know who to contact regarding this. It seems that something you paid over $700.00 for should last longer than two years.
Reviewed Jan. 2, 2010
My 3211-txlb 32-inch TV started smoking after two years with no problems until today, when it started smoking. The house could have burned down.
Reviewed Jan. 2, 2010
I have had a 32" Polaroid LCD for less than two years, and as I can see from other posts I am not the only one who has come home to find that their expensive television has no sound. Congrats, Polaroid. You certainly give "planned obsolescence" a whole new meaning. I'm out over $700 and unable to afford a new T.V. for the household at this time. I was under the impression that when you make a $700 investment, the product you’re purchasing lasts a little longer than 2 years.
Reviewed Jan. 1, 2010
I recently called Polaroid CS dept. I wanted to know where my $100.00 deposit on the defective part to fix my TV that they legally owe me was. Remember this, when you dial the Polaroid 800 number and get to customer service, you are talking to a rep. from Summit Technologies Group. I got fed up with dealing with incompetent idiots. I finally found the corporate number for Summit Tech. which happens to be at the same address as their warehouse. I finally talked to a corporate rep. who told me that I haven't received my $100.00 because I was not on their list of people to receive a refund. I finally got my $100.00 back.
The problem we as consumers are having is due to misdirection. I ask, please don't give up. That is what they, Polaroid and Summit Technologies, want. I just yesterday purchased a new TV which I really can't afford. Please people, don't give up! I was loosing sleep. I don't like being taking advantage of. I'm broke this month and mad.
Reviewed Dec. 31, 2009
We bought a 37" Polaroid FLM373B from Walmart about 3 years ago. Blue light went on but there is no screen or sound. We paid about $1,000 and it's a worthless piece of junk. Reading all the problems online, I won't even bother getting it fixed - it's going to the dump! Polaroid sucks and Walmart needs to step up to the plate and stop carrying all Polaroid crap!
Reviewed Dec. 31, 2009
I was doing a search for Polaroid TV to see if anybody else was having problems and if there was an easy fix. It looks to me like the only fix is to throw away the set. I have the 32" LCD set and was watching when it shut off by itself. It was the first time it happened, so I never thought anything about it until I went to turn it on again and nothing happened like the hundreds of complaints you already posted. I am willing to take part in an action suit. No wonder they call it Black Friday. Wal-Mart and all the other companies who carry this brand should be ashamed.
Reviewed Dec. 30, 2009
I purchased a Polaroid FLM 2632 flat model television in around Christmas of 2007. Less than one year after we purchased the TV (around Christmas of 2008), the circuit board on the back fried out. After wrangling with customer service, I was able to take it to a local repair shop and the TV was repaired at no cost. However, now it is Christmas of 2009 and I come to find that the tuner is bad. This is important since we've decided to drop our cable and go with digital antenna free service. I called the support line, only to be told that for $225 they would send me a new back piece for the television to fix the broken tuner. What really ticks me off is that I bet this tuner was broken back in 2008 and wasn't fixed the first time around (back when the TV was under warranty).
Worst of all, I paid over $500 for a TV that has had two major problems in less than two years. Now that's quality workmanship. You won't see me purchasing a Polaroid TV again anytime soon.
Reviewed Dec. 29, 2009
I purchased a 26 inch LCD television FLM 2632 model at a Circuit City Store on 10/03/06. I was watching the TV and it made a loud noise and went black. The blue light was all that was on. The TV would not cut on or off and would not do anything. I am really disappointed that the television didn’t last, but three years. When I purchased the television I thought I was buying a well-known brand that was reliable and would last more than three years. I paid $699.00 plus tax, and I would think that I could have gotten years of service from the TV.
I took the television to an authorized (or used to be an authorized) repairman. He stated that he quit repairing Polaroids because the parts were too expensive to make repairs. He quoted me a price of $254.00 to $300.00 to repair the television, which is out of the question. I would not pay that much to repair a television when you can now buy a new one for almost the same as to have repaired. Since the cost to repair the TV was as much as a new TV, I had to purchase a new TV to replace the Polaroid. I did not purchase another Polaroid, and would not recommend anyone purchasing this brand.
Reviewed Dec. 24, 2009
The same as everyone else, last Christmas, our 37" flat screen began with the audio problems. I got the answer from Polaroid, “send us 239 and we will send a tech out to fix.” I said no thanks and told them what I thought of a $1,400.00 TV that lasted 2 years when I have a 20" in the bedroom that I bought in 1984 that still "works". They are totally unwilling to respond or help. Now I understand why every TV was sub-standard and basically junk. The consumer law departments should proceed to help us with this type of situation - major name in the industry and the poorest quality product at a competitive price. "We got ripped-off."
Reviewed Dec. 21, 2009
Like everyone else, my 37-inch Polaroid TV went out with only the blue light on. I live in the Washington, DC area and I am looking to go to channel 7 On Your Side with a petition complaint. If you are in my area with the same problem, please contact me and let's see how we can get our complaint heard!
Reviewed Dec. 18, 2009
It has been eight days since they said they would ship a new part and expedite the process. I called to find out the status of my order and they said that when the first person set up for the correct part to be shipped to me, they forgot to close the ticket and that he would need to escalate it to his manager. He put me on hold. I was on hold for about five minutes and then I was hung up on. This has been the longest two to three business days in the history of business days. I called back and they told me that I would have to wait until Monday to find out if they would even send me the part. I am already out $250 for the repair. They got that money on November 23 and here it is December 18, I am no closer to having the part I ordered for the faulty TV they sold me. It will be the 21st by the time I even find out when they will ship the part.
Reviewed Dec. 18, 2009
Worst TV I have ever purchased or sat in front of. When it works, the picture is good. That's why I bought it and that it had a DVD player in it. The remote control must be 6" away in order to work. Yes, 6 inches away in order to even increase the volume. I will never buy a Polaroid product again, amen.
Reviewed Dec. 17, 2009
I had my 26" flatscreen LCD TV for about 3 years, and it is fried already. It just gets these vertical blue lines (about two to three large ones), and the rest of the screen went black. I bought it from Dell. Cost was approx. $500. Would be interested if a class action suit begins.
Reviewed Dec. 15, 2009
I have posted complaints about Polaroid and the lack of customer service they give. I have been in contact numerous times with Polaroid. My latest encounter was on 12/13/09. I purchased the control box for my 32" defective TV on 11/10/09. I was told that it would take about 6 to 10 days to receive it. I was told it would cost a total of $222.99 which included the part, shipping, $100 deposit which upon return of the old part, the $100 deposit would be credited to my credit card within 14 days of them receiving the old part.
My tracking records show that they received it on 11/30/09. I called the Polaroid phone # and talked to a CS manager. I asked him (Dave) when I could expect my deposit back. He acknowledged that they have received the return part, but could not return my deposit until the warehouse restocked it and send him an email notifying that it has been restocked. I informed him that they have had the return part for 12 days. How long does it take? He said, "About 2 weeks." I told him that I managed a warehouse for 12 yrs. and could not understand why it should take so long.
I did find out that when you call the Polaroid 800#, you are actually talking to a rep. from Summit Technologies, a company that Polaroid uses as a repair facility. I told the CS manager (Summit Technologies), Dave, that I've been in contact with a number of State and Federal agencies with regard to their business practices. I also informed him that if my $100 is not credited by Monday, 12/14/09, I would re-contact the Attorney General's Office (MN) personally. Ironically I received a letter from the AG of MN today saying that they have sent a letter to Polaroid expecting a written response from them to me and the AG office asap.
I'm already out $122.99, because the new part (which I was assured would be checked out before sending) is defective. I still have a useless TV. We, as consumers, cannot let this go and be treated unfairly. I have been in contact with the following State and Federal Agencies and suggest you all do the same: BBB online, FTC online, MN Attorney General's Office, Consumer Protection Agency, USA.gov. Call your local news stations consumer investigator rep. Call anyone you think of that can help us. I don't like being ripped off especially during these tough economic times. To me, it's not so much the money as it is the principle. Remember, you're dealing with two companies, Polaroid & Summit Technologies.
Reviewed Dec. 13, 2009
Well, my Polaroid television purchased from Circuit City blew out on me for the second time this year. I sent it to Polaroid in October of 2007 and I have not seen my TV since. I was under warranty and after talking to a slew of people and being told "We're trying to fix this issue," I have not received a TV or a check for the amount I paid. I'm really paraphrasing the situation here but it seems as though no one keeps good notes and they can change policies in the same week they tell me that they would cut me a check. I'm still without that TV or the money I paid for it. Also Circuit City is now out of business. I did happen to get a proof of purchase from Circuit City before they closed. Polaroid has horrible customer service and as soon as I finish my courses for school, I will be contacting someone about taking legal actions. I have names of the more than twenty people I have talked to from Polaroid.
Reviewed Dec. 12, 2009
I bought a small flat screen 1911-TLXB Polaroid TV. It is only 18 months old and right now, I have no sound on two major channels. I should have read reviews before buying Polaroid.
Reviewed Dec. 12, 2009
We bought a Polaroid 37-inch LCD 373b from Walmart in 2007. now it will get the blue light but no picture. We had two other TVs we had to bring back to Walmart which were Sonys because there was a white dot on the flat screen. They told us to take this one as an upgrade. Little did we know they gave a lemon. There should be something we should all be able to do. $1000 is a lot to throw away! I am so disappointed.
Reviewed Dec. 12, 2009
Last June 2009, I purchased a 15.6" Polaroid LCD TV for my bedroom. After six months of normal use (about 1-2 hours per evening), it abruptly stopped working. I used the remote control and the Polaroid logo appeared but the screen went black and there was no sound. My husband brought up our 20+ 13" analogue TV which is still working. I tried to call a number on the paperwork but there was only a tone (no, it wasn't a fax #). Buyer beware!
Reviewed Dec. 12, 2009
All I can say is wow. I went online to see if I could find an answer for my problems with my Polaroid 40-inch LCD TV and I cannot believe how many complaints are out there. No one seems to be doing anything about it, especially if it could burn your house down or hurt someone physically. Mine has the same problems as everyone else - high pitch noise, vertical lines, not turning on or off, etc. So far no physical damage, thankfully, because we have been leaving it on just so we wouldn't have that high pitch noise every time we turned the TV back on. Now it is just getting worse. Really, now Polaroid is bankrupt and there is nowhere for all these people to turn to for a remedy? Not one of us can afford this to have to go out and get a new TV, but nothing will be done. What if you don't have the receipt anymore? That means we are out of almost $1,000 for the bigger TVs. Ridiculous that people and businesses get away with this.
Reviewed Dec. 11, 2009
I've been dealing with a Polaroid TV that turns on only to see blue light, no picture. And not only does it not turn on, when it finally does, it flickers on and off and will cut off a second time and takes about ten minutes to turn on. And last but not least, the picture is gone, blue light stays on but there is no picture. I tried to make contact with Polaroid and keep getting run around.
Reviewed Dec. 10, 2009
I purchased a Polaroid 37" (FLM-3700b) and it started giving me problems. When I turned it on, the red light would turn blue, but nothing would come on the screen. I discovered that if I gave it time to warm up and then unplugged it, and tried again, it would turn on and there would be a high pitched whining noise that would eventually go away. That was last March. When it started to get cold this autumn, I was unable to get it to warm up anymore. So once I got it on, I left it that way. Then one day it just stopped working altogether. I called the tech support line and they told me that it would be $250 to fix. I had to pay them up front and they sent me a part.
It took one week for the part to arrive. Then I had to wait for a technician to call me. That took another week. I set up an appointment and he came the next day. He installed the part and it still would not work. He called Tech Support and they determined that they sent the wrong part to me, and now I have to wait on a new part to be sent out, and then another call from another technician. Even if they are able to make the television work again, it will only be under warranty for 30 days.
Reviewed Dec. 10, 2009
I bought a Polaroid flm323b TV in 2006. It quit working after 14 mos. The sound quit first, so I used surround sound for a couple of weeks then the TV made a very loud noise, the color went vertical and mixed. I turned the unit off and it would not turn back on. I’ve never been so let down by any product before. I'll never buy anything of value from Walmart again. Polaroid sells junk!
Reviewed Dec. 8, 2009
I bought the wonderful Black Friday special at Walmart two years ago, a Polaroid television, only $800. It only lasted two years; and already fried. No warranty, nothing. It goes to show Walmart is not so good at bargains, and that Polaroid should have stuck with cameras.
Reviewed Dec. 8, 2009
I went to turn on my Polaroid 37" TV (model FLM-373B) tonight and no picture or sound. The red light turned blue indicating it was on but nothing happened. It would not turn off by remote or manual. I had to unplug the TV. I went online with the intent of going to Polaroid's website to see if I could get any useful information to troubleshoot my problem. I was shocked to discover all the complaints listed for exactly what is happening with my TV. I am not going to waste my time contacting Polaroid or Wal-Mart about this since according to others, it does no good.
I purchased the TV from Wal-Mart on 02/17/07 for a total of $969.79. I have never had a problem with it before and have been quite happy with it until now. I bought Polaroid because of the name and also for the amount of TV I got for the price. TV's have really come down in price since then. Instead of trying to repair, I'll save up for a new TV that will not be a Polaroid.
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Polaroid TV Company Information
- Company Name:
- Polaroid
- Website:
- www.polaroid.com