Consumer Complaints and Reviews
I bought a 4K 55-inch smart TV on Black Friday. I'm having nothing but problems with it. It won't turn off and won't turn on. You have to do it manually you have to unplug it. You have to keep resetting it and I called their customer service I have been spoken to very rudely. They won't replace the TV and I would like somebody from the corporate office to give me a callback.
I purchased the 55in 4K Philips tv from Walmart Black Friday 2016. After mounting the tv and trying to screencast from my laptop I learned there was a sound issue with the tv. Over the past month I have called them repeatedly to get a resolution to the problem and they constantly blame everything except the tv. First it was the laptop, then the internet, then the router. Finally they admitted that it was a problem with the tv and their fix for this was for me to wait 48 hours for a solution then call back. If no resolution then I would receive a refund.
So I called back a few days later and once again they are blaming everything but the tv. Now they are saying to just wait until they have it fixed which could be I don't know how long. The customer service center I was speaking to was Funai which I didn't understand because it is a Philips tv. I have wasted at least 6 hours on the phone with them trying to fix a brand new tv. Terrible customer experience and still no resolution to the problem of the broken brand new tv.
I bought 45 TVs model #40hfl5783d since 2013. When done channel mapping CBS channel starts from #1 and rest of channels # off. Complained to Phillips tech told me all TVs are that way. I am in USA since 1977 I never seen when I do auto channel programming to any other brand start with channel 2 as CBS and onward all channel # are in sequence.
Phillips tech manager came to our hotel and sent bunch of untrained unprofessionally trained technician to fixed the problem. Never fixed the problem so stuck with 45 TVs paid premiums priced because best western hq was approved tv and best western sold to us and b/w did not help us behind their products either. One of my tvs is not power off or on from remote or power button. So today I tried to call Phillips tech, sales and main phone # from Phillips USA. No luck. I hope they going out of business or somebody lawsuit them and straighten them. Phillips is the first one bring tv in home and business and now is last and should take Phillips name from world. So do best western that they didn't stand behind us.
When trying to adjust the volume on the TV it don't work. The television will turn off and about 3 to 4 minute later it turns back on by itself. It's very annoying. Also if I have the TV on for a period of time it will turn off by itself.
I was having a Philips 39" LED tv. Within two years of use, display stopped working. Called customer care. They came with a motherboard kit in two weeks of time. It did not work. They took 1200 INR for just visit and asked me that panel is bad and it cannot be repaired as cost of panel is same as cost of new tv. I can't expect a substandard product and service from a brand like philips. Very disappointed. Will never buy Philips product.
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My TV power led always blinking. So I hand over my TV nearby Philips authorized service center (Madurai service center) three month before. Now they returned my TV without solve the problem. They told me spare parts not available for this model. Really waste of money. Philips is meaning of worst!!! So please don't buy any Philips brand!!!
I purchased this 55 inch 3 days ago. 11/25/2016. Cannot get tv to full screen on some channels. Philips told me to call my cable company to get it corrected. They was no help so my cable company told me to call Philips. They was no help so I continue watching some channels at a 40 inch view on a 55 inch tv. Save your money and buy another brand.
I have a Phillips TV for about 6 yrs now... Since I have it the TV turns on and off by itself sometimes... Oftentimes the TV is unable to power on. Very frustrating especially when you are trying to watch a particular program or have company over.
My Phillips TV is 6+ years old. It worked well for about 6 years. Now, I turn it on (with remote or at the set) and it keeps turning itself off. If I repeat this about 15 times it will turn on and stay on. What the heck is that?! I will never buy Phillps again.
I purchased a 39' Philips smart TV 2 years ago. At first the tv seemed to be working fine. It has all the apps, (except now you can't use the Facebook app) but I basically use it for YouTube and Netflix. 20 minutes into watching a show, it will freeze. I can't even turn the TV off and back on. I have to unplug the thing and start all over. Sometimes going through the process 3 or 4 times! The warranty has expired so I'm stuck with it until I can sell it on craigslist. I would NOT recommend anyone buy a Philips smart tv. I purchased 2 smaller Vizio smart tv's for my 2 daughters for their bedrooms, never had an issue and they watch it all the time. The Philips is in my LR and not used very often. Purchase the Vizio. DO NOT BUY PHILIPS!!!
My brother wanted a new flat TV for his new home and asked me to do the purchase for him. I checked out the stocks available in one of the local stores and had to choose from a range of TVs mostly manufactured in China. My only purchase requirement then was for the TV to be 32" as it's the biggest size allowed for the small space allotted for it. I chose the Philips TV because it had a better coated screen that won't kind of smudge when you press or tap on it. The TV was delivered the next day to my brother's house and I set it up myself. It was easy to assemble as I only had to put its table top stand.
I was a bit worried at first as the main TV may fall but then I later on realized I was not able put in a screw between the top stand and the main TV itself. My brother had the TV for 8 days now and his children love watching on it. It has a VGA, HDMI and USB port so I can plug in an external drive and watch videos from it or connect my laptop to it. I like the colors of the TV and the simple way of changing the settings to own preferences. I also like its audio features.
I bought a Philips tv but got frustrated with once it refused to turn on and all it did was give me a red blinking light. I had to constantly keep plugging and unplugging until it turn on so I decided to change the channel until I got one of the HDMI ports and the screen was black. After replacing many parts it now turns on but the biggest problem I have is that it will recognize certain entertainment devices hooked up but not others. For example my Blu-Ray DVD player, my Wii, and my PS2 are recognized but when I hook something else up it will not show up on my screen. All it is a black screen and no sound. I have tried everything I know but nothing works. I'm thinking of giving up and getting another tv but different brand.
This TV is only 2 yrs. old and all of a sudden the TV has problems turning on. After hitting the on button the screen is dark, the sound comes thru but no picture. Sometimes, it takes 15 to 20 times of turning off and on before I have a picture. I will never purchase a Philips TV again!
My son purchased the 39" smart tv. He had the tv less than a year and the volume would not work. When you tried to turn the tv volume up, it would automatically go back down to 0 once you let go of the volume button. We called Phillips and they had us go through some troubleshooting that of course did not work. They agreed to send another tv since it was still under warranty. We received the new tv, but the warranty was not extended, and guess what? The second tv is now doing the same thing. So basically we have been thru 2 tvs from Philips both with the same problem, same model and everything. I called Phillips and guess what? "Sorry your tv is out of warranty." So how is it that they have a model of tv that clearly has issues? Yes they wanted me to send the tv in for repair, but the time frame for that is going to be weeks. I will never buy another Philips product again and I DO NOT recommend! My son spent $350.00 for junk!
50 14 month old flat screen TV HDTV - Ok. Received as a Christmas gift December of 2014. Installed it Jan 2015. Today February 2016 no power and I don't feel I should have to pay to ask a question of the company that made it on how to repair or troubleshoot the problem. I have tried to contact them and get nowhere. It is very strange. It just decided to shut down.
First of all TV is over 5 years old. At the time price was good. 46 inch, great colors, lightweight, easy to manipulate. Would definitely purchase again.
I have a few different brands and they're all the same to me. The 2 Vizios I have are older and not working so well. They seem less durable than the Phillips.
My Phillips TV is a few years old but even under warranty, it would/will suddenly start screeching a static noise at random times which requires me to turn it off for several seconds. We tried to get it serviced while still new but the authorized dealer was "busy" and never came out.
When we tried to plug into the hdmi sockets, the hdmi connector fell inside the tv - this happened with two of three of the sockets. We feel the quality is poor when it comes to durability.
Television has great sounds & features. Crystal clear picture. Remote is very easy. Menu is great. It is not difficult to use. Most buttons is color coded but would like them to be a bit bigger for my eyesight.
We have two older TV's and cannot complain on either. The newer ones maybe. Most older TV's have been perfected and I have no problems with them. It is mainly just cable companies.
This LED TV we have is several years old and works great. Only problem was the remote had to be replaced. Like the size, picture and it's fairly user-friendly.
My Philips 42 in. TV is seven yrs. old now. It performs today as it did when it was new. I'm sure the price is lower now than when I purchased it. When I choose to buy a new one I'll consider the same.
It was an older TV. Doesn't compare to the new ones. I bought a new updated one. I have bought new ones, Insignia and Dynex. I have not had any problems with any of them. I bought different kinds that were on sale.
The size of the TV is very large for a small screen. Such wasted space. There is a thick border that makes you think it's a big screen. Navigating the controls are ok and it's slim.
I've been very pleased overall. It is in our bedroom so not used a lot. About 2 hours a day, 4-5 days a week. However after 5 years, there is a green line that has showed up on the bottom of the screen. While it is 5 years, I don't believe the Phillips flat screen 1080 720 that picture quality should have declined.
Have a Phillips TV and have no problems with it at all. Was easy to set up, color and picture are still great, even after having the tv for a couple of years.
Have a Philips 46". Other than occasionally dropping the wifi connection it works great. The wifi password will need to be reentered every time it drops. I wish it would just memorize the password and reconnect when the wifi kicks back on. It would also be awesome if there was a button on the tv that made the remote beep so I could find it when I lose it! "Hint hint".
The television worked well when first purchased. After one year we lost the ability to switch the TV on. When we got it on we had to keep it on 24/7.
I highly recommend it, the picture outstanding. The features are more than I even use. It is a 42 inch tv. It was very easy to set up and the instructions were easy to understand. They give you a regular booklet instead of these little pamphlets with instructions and troubleshooting.
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