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Philips TV
Philips TV
Overall Satisfaction Rating
1.75/5
  • 5 stars
    30
  • 4 stars
    19
  • 3 stars
    8
  • 2 stars
    42
  • 1 stars
    215
Based on 314 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Philips TV

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1006 Philips TV Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 21, 2018

Honestly I am extremely disgusted with Philips and Walmart. I bought a Philips TV 5000 at Walmart on July 13 and it stopped working on July 15. I called Walmart and they told me that despite having a guarantee I had to return it in the box. I never thought that a Philips would break so fast and I had thrown the box. Walmart told me to call Philips because they could not accept it. I Call Philips and they told me he would give me a refurbishing TV. I think it's wrong to give a refurbishing when I buy a NEW one a few days before.

I asked for a refund and they told me that I had to find a box for a 55 TV to return it. I think this is a total lack of respect for the client. I bought Philips thinking it was a good brand, that was my favorite parents' TV brand when I was a kid, I was wrong. I want to end this nightmare. Keep the money. I'll buy another brand but I warn you that NEVER neither my family nor I will buy anything from Philips nor I will tell everyone that I can what little you care about the client.

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Verified Reviewer
Original review: July 7, 2018

We bought a Phillips 4k TV 2 months ago. At first we couldn’t get the TV to turn on, then when we did get it turned on the TV screen was unwatchable. When I called Phillips they had me email pictures and my receipt. Then they informed me my warranty was invalid because the inside screen was cracked. I asked them how this could happen and they couldn't tell me how it happened it was just my fault.

3 people found this review helpful
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Verified Reviewer
Original review: July 2, 2018

I have Philips LED TV 40" Inch. It have 3 years warranty. Within 8 month I got a display problem, so Philips people have changed the TV and given low cost tv. In that tv also got display problem. I called service center. They came & charged 800RS. I went to service center to hand over my tv. After 2 days they called me. There is no warranty. Then what's the meaning for warranty. I send the mail to Philips customer care about the complaint. 5 days gone. No one respond my mail. Even there is no warranty why charged 800RS from me. It's time waste. Dear customer please think when you want to buy Philips tv. It's worst service I never seen.

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Verified Reviewer
Original review: July 2, 2018

We bought this tv two years ago and it has provided us with everything an ultra HD offers and it has functioned well with all our other electronics. It has provided us excellent service over the last two years.

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Verified Reviewer
Original review: June 28, 2018

43" HD SMART TV - 2nd Philips TV that broke on me within one year. They require photos of front/back of TV & receipt and photo of back with clear pic of serial #. This is IMPOSSIBLE due to print being so small. Philips REFUSES to do anything to help me unless they get that photo. I've taken over 300 pics and even used magnifying glass but by the time it uploads... it's blurry. So basically impossible to take pic/upload and email clear photo of serial # from back of TV. I've tried explaining this to Philips but they do not care and will not do anything at all to try to help. I will never ever purchase any product from this company.

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Verified Reviewer
Original review: June 22, 2018

So my grandma bought a Philips TV almost a month ago and it broke down after only 17 days. Going back to the retailer, we asked for a replacement, since if they just repair it, it has a high chance to break down again. The person in the shop couldn't make a decision so he called his provincial manager (or whoever is at a higher position than him) and we waited in the mall for a few hours until he said that we should come back on the next weekday (since we came on a Saturday).

Coming back on a Monday, they still couldn't reach a decision so we waited for a few more hours and they made us come back the following day. And that repeated for a few more times until my grandma just decided to just get it repaired. Overall the service is bad, they couldn't replace a totally replaceable item, they made us go back so many times. And lastly most other brands would just replace a defective item but they couldn't which is something they would not even explain to us. Never buy a Philips TV. Ever.

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Verified Reviewer
Original review: June 13, 2018

It's a good TV, good picture but sound is not good at all. You have to turn it up all about 70-75 to hear the TV and then when the commercials come on you have to turn it down again. This stand that it stands on like two legs they come off when you pick it up.

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Verified Reviewer
Original review: June 11, 2018

Purchased this tv (Phillips Smart TV 55" - purchased from WalMart) just before Christmas while it was on sale. WORST MISTAKE EVER! The television effectively turns off when trying to adjust the sound up or down. This happens repeatedly. In order to return the tv to working order, you have to unplug it first. Using the remote to turn it back on without unplugging it first just gives you a blank, black screen. This irritating television is a 55" nightmare that's not worth a dime.

5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 18, 2018

I am very upset with his company. I purchased this Tv today. Unboxing the TV went very well, the TV was really nice, but during set up I get halfway through, and the TV shuts off and comes back on. So I proceed to try the installation process again 3 more times, and it does the same thing except the last time trying to install it it shut off and came back on and completely went to a black screen. So I called to see if they can help troubleshoot this TV. They try to hard reset it and the same thing happens.

The tv is still completely on a black screen. The TV won't turn off with the remote, you have to unplug it. They're telling me I have to go through the warranty process which can take 3 to 5 business days. It's a brand new dam tv. UGH I don't have that kind of time. I need a tv now. I have little children. I trusted my money with this company. I spent $842 on this tv. I did not wait the take 3 to 5 days to pay for it so why should I have to wait 3 to 5 days due to a warranty process.

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Verified Reviewer
Original review: May 10, 2018

I have had excellent experience, with this brand, in the past, and was always satisfied. I reviewed and viewed a number of different brands, before making my purchase but there is nothing like comparison, side by side. This brand meets or far exceeds many other brands. For the money, it also far exceeds other name brands. Cost-wise, always a good value.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: May 7, 2018

I bought my Philips Smart TV October 1, 2017 and on May 1, 2018 my television shut off and would not turn back on. I contacted the company and now seem to get the runaround. I sent in documents including my television receipt. I am now being asked to send the same pictures. I would not recommend buying any televisions from Philips. Buyers beware when you call you are speaking to someone with a strong accent.

6 people found this review helpful
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Verified Reviewer
Original review: April 26, 2018

Very easy to set up, it even gives you voice commands on what to do. You also have the choice to shut the voice off. I'm very pleased with this TV.

4 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

Bought at Target. Price 299.00. Size 36"". Fit the space perfectly. I am a single woman and installed tv myself. Light enough for me to carry. Instructions clear. I was a little apprehensive about hook up but was simple. I've had for 10 years and picture still sharp.

5 people found this review helpful
Verified Reviewer
Original review: April 13, 2018

Purchased a Philips 50" 4000 Smart tv, keeps turning on when turned off, or tv just kept turning off & on. Will be 4th tv, they want me to put 50.00 until tv returned. Purchased at Walmart May 2017, someone put wrong price on tv purchased, they while be being put correct price, $378. + tax to replace a tv like it cost at least that or more. They want to refund what I paid for it, not the replacement price of same tv. I want $378.00 + tax, would not let me talk to supervisor.

3 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: April 9, 2018

The TV first says it's 401k smart TV. It's not any better than a regular 1080p TV from ten years ago. There is no HuLu so your kids can't watch their cartoons. Your wife can't watch Bachelorette and Chicago Fire and PD. I'm not happy with this TV. Don't buy this piece of junk. It will lock up, freeze, and you'll have to get it fixed.

3 people found this review helpful
Verified Reviewer
Original review: March 13, 2018

After we turned on our Philips TV 47''LCD it worked fine for a moment. Then we heard a crackling sound and we noticed a bad smell and saw dark smoke coming out of the right top of the TV. Very scary. Did our consumers report similar problems?

5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 4, 2018

Sam's Club Temple, TX - In December 2009, I received my newly purchased television, a 47” Philips television model number 47PFL7403D/F7 serial number YA1A0839011710. In December of 2010, I purchased a motorhome which then allowed me to be gone for 6 months out of every year. I say this because with the minimal usage that occurred during the period of ownership of your product, it failed in October of 2017. In other words, it failed with an equivalent usage of about 4 ½ years. This is not a reasonable length of time for a product to function given the cost of it.

I disassembled the television rear cover to find a fuse blown in the power supply. During my search for information regarding this problem, I came found a Youtube video which described the replacement of the power supply. I then went to eBay to buy a power supply board for the television only to discover that there were so many of these televisions failing that a company in Tucson, AZ had set up a program to repair and return power supplies to the owners of these failed TVs. I received the repaired power supply and reinstalled after which I attempted reinstallation of the rear cover when I had a problem inserting and tightening the 21 screws which are used to fasten the rear cover to the assembly.

Taking the back cover off again and looking at the areas, I discovered that many of the plastic cylinders into which the back cover screws are tightened had split, broken and were otherwise unusable for the purpose of fastening anything. This had to knowingly occur during the factory assembly of the product either by over torquing of the screw or faulty engineering of the plastic used or the plastic clearance hole itself was not of a proper size. I am extremely disappointed with your product and the apparent poor engineering and/or assembly of the parts. I have pictures which I took to try and properly explain the problems that I, as well as others in a similar situation, encountered.

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4 people found this review helpful
Verified Reviewer
Original review: March 2, 2018

It is very good brand, with big screen size, nice design/appearance, perfect value for this price, high and ultra resolution, incredible picture quality, 3 language (English, French, Spanish), smart and easy menu, set up, many options, settings, also as computer monitor works great. Working 5 days at least 6 hours with electronic devices, it is comfortable for my tired eyes. Love this TV! I totally recommend it!!!

4 people found this review helpful
Verified Reviewer
Original review: Feb. 25, 2018

I purchased this 43" Philips tv on October 22 /2017 from Walmart online. On February 19/2017 the tv malfunctioned bad, too numerous to go into detail. I called the Philips number and got an agreement that the tv was faulty and still under warranty. Their policy is to send pictures of tv, receipt, model and serial number. I did that twice but they want more. It appeared to me that this is the start of a ping pong game... I had no more.

So I went back to Walmart for some help, called the corporate office, the lady I spoke with was great. She gave me the phone number of the manufacturer Funai Corp 614 497 2689. I called left a message on the machine, this was on a Friday so I really don't expect a reply till Monday. I also found their email address Funai services. I sent, they responded with, "We will get back to you soon." By the way I forgot to mention the lady at Walmart Corp told me if Funai don't resolve this to call Walmart Corp again...that sort of gave me hope. I'll post the results when all this is over.

Updated on [03/01/2018]: I said I'd be back with the final outcome of my claim against Philips/Funai TV. Don't ever expect Philips to adhere to their warranty, it ain't gonna happen!!! Finally on 2/25/2018 I got back to walmart.com. They gave me a full refund, emailed labels for me to ship tv back to them at their cost, a great company. It's no wonder why they're # one. However from now on I will purchase the store's extended warranty. I did that with the replacement tv. It cost $30.00 for five years. Worth $6.00 a year to avoid one heck of a hassle... Hope this post helps you all.

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9 people found this review helpful
Verified Reviewer
Original review: Jan. 22, 2018

I purchased a Philips TV in October 2017. In Jan 2018 I receive an error message when attempting to view Netflix. I contacted Netflix. They assured me it was my tv. I contacted Philips. They are aware of the issue but however they aren't in a real position to correct the issue right away. 4-6wks to be exact. They claim their engineer team and management can't come up with the software to keep up with the software of Netflix. When stated I want my money back I was put on hold for 15-20 mins only to be told it'll be 4wks before I get my money back. Horrible brand. I won't ever buy a Philips again.

19 people found this review helpful
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Verified Reviewer
Original review: Jan. 16, 2018

I can never connect to my internet. I literally turn on my Xbox next to it and use the same app, Netflix and it loads instantaneously but on the tv 4 out of 7 days I am getting an error code... Wtf. I thought Phillips was a good brand too but... not TCL or whatever. Ugh. Every device in the house has no problem. This tv is stuttering constantly.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 26, 2017

I purchased this Phillips 5000 series 55 in smart tv from Wal-Mart for my fiance as an early Christmas present and we are extremely dissatisfied. Have had the TV for 2 and a half weeks and it's shut off on its own about 10 times. The screen will also go black and we have had to unplug the unit, then set it up all over again! Several times the Netflix app doesn't work and I reset it and have to re-enter the login information again. Also the box claims to have 100+ apps on the TV but there's maybe about 40 and there is no way to add or download more! Which is misleading! We will be returning the TV and going with something else! The price looks nice but the product definitely isn't! And they intentionally misled the customers with saying the TV has more apps than it actually has.

33 people found this review helpful
Verified Reviewer
Original review: Dec. 6, 2017

I recently purchased this 65 inch Phillips 4K Smart TV and it does everything I had expected and I am so happy with it I am going to purchase another one just like it for another room in my house. Worth every dollar I spent on it and I highly recommend it!

9 people found this review helpful
Verified Reviewer
Original review: Nov. 16, 2017

Please do not invest in this garbage. After three days the Philips ultra 55 TV shut itself. Will not connect to WiFi. Picture quality has gone to crap, TV freezes and must be unplugged to work again. Customer support is nonexistent. Outsourced to India which obviously did not have training in speaking English or the product they are supposed to be supporting. Remote controller has stopped working. Apps are not downloadable when the spotty WiFi has a moment of clarity and does work. Software will not update keeps saying already updated.

Keep in mind laptop, phones, pc and other better smart TV are all working fine on same WiFi. Will still not work when all other items are not connected so I know it's the inferior TV I was fooled into believing was a good brand. Q wireless screencasting does not work. The TV will not find any source. HDMI1 port not working. All of this and it was fresh out of the box. Do not buy this failure. Please do not invest in this garbage. I just wish I could give less than one star in the experience.

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22 people found this review helpful
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Verified Reviewer
Original review: Nov. 13, 2017

I recently purchased a Philips 55 inch television 55PFL5402/F7 from Walmart. The price was great $398. I've had this TV for 2 weeks now. When you turn it off and go to turn it back on, you have to unplug it from the outlet - and plug it back in, and give it a chance to reset to come on. It is a continual labor of love to watch this TV. I purchased a 3-year warranty for $36. But I decide to call customer service at the number in the brochure. The first person I spoke to I could not understand. The second person I spoke to claimed it was a DirecTV problem and would not let me speak to a manager.

I explained to him I plugged in my old TV (with the same possibility in mind), and there was no problem with that TV being turned on and off. He was very obstinate in the fact that there was nothing wrong with the TV and that the problem was mine -- so he hung up on me! I was shocked, but I called back anyway. The next person suggested that I dropped the TV transporting it to - or into, my home!!! I am returning this television to Walmart.

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26 people found this review helpful
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Verified Reviewer
Original review: Oct. 10, 2017

Bought the Philips 55 inch 4K TV a few days ago brand new for about 400 dollars. Out of the box there is a software bug where when the TV is powered off in standby for a while and you come back and push the power on the remote, the TV starts to turn on showing by the indication of the status LED, begins the boot process, and crashes at a black screen. On occasion the TV has to be unplugged to get it working again. Tried updating to the newest software version but is says that the software on the TV is newer than what Phillips has available. Is this also a bug?

38 people found this review helpful
Verified Reviewer
Original review: Oct. 4, 2017

Bought a K 55 in. TV on Black Friday of 2016. Picture went out on it in July... You would think being a Philips brand TV it would last longer than eight and a half nine months. Very dissatisfied with this product and will not ever buy another Philips brand again. You tried to make a complaint with our customer service. Now you get his foreigners that can't speak English so it's like to take their business and their associates that can't speak English to another country because I won't buy nothing else from them.

27 people found this review helpful
Verified Reviewer
Original review: Aug. 26, 2017

I bought a Phillips 55 inch 4k tv on Nov 24 2016 at WalMart. A few weeks ago it stopped working. I contacted Phillips. They gave me a number to call a service tech in my area. Long story short had to call back 3 more times and none of the service techs in our area deal with them. So I call a 5th time and am told they will contact their upper management and someone will email or contact me. I wait. They contact me yesterday and tell me they will ship me a new tv. However I must give them a credit card and they will place a 50 dollar hold on my card or I can ship my old broken tv and once they get it they will send me a new. However it will take 15 to 20 business days. I proceeded to tell them those options are not acceptable. Then they told me I can get a refund. However I will still have to return old tv first and I must wait 4 to 6 weeks for my refund.

It's a shame they do not care about their customers. First off the tv is only 8 months old. Second after 4 phone calls and them finally realizing they have no techs in my area they then think it's ok to ask me to allow them to put a hold on my cc. Oh hell no. I asked numerous times why I can't return it to WalMart and get a new one. They told me no and told me these 3 options are my only options. I think it's absurd you pay good money for a tv and they do not honor your warranty to the customer's satisfaction and do not care that as a customer I am highly disappointed and will never buy another Phillips product again.

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26 people found this review helpful
Verified Reviewer
Original review: Aug. 8, 2017

Horrible quality TV! 4K and network color has stopped working after only 6 months! Faces are greenish gold; reds are dulled and overall greenish tint on it now. Have tried to reset tints; color saturation, etc... Something has burned out or stopped working correctly... Have run into other customers in store had same problem within 6 months with same TV! DO NOT BUY! Cheap hardware installed... NOW since yesterday Wi-Fi has stopped working so cannot connect to internet anymore either! Piece of garbage! Have read many more reviews on here about same TV with same problems... Some good though. You just got lucky!

15 people found this review helpful
Original review: July 5, 2017

Black Friday LOL. Jokes on me. My girlfriend thought she was getting a good deal. This TV in no way compares to my 55" Samsung LED Smart HDTV. Philips is terrible. It's like the worst model you can think of. You can't download Hulu HBO NOW. She's stuck with only Netflix. The sound is horrendous. The picture isn't clear like Samsung. Customer service is a mess. "Well sir, there's nothing we can do for you." Just look at these APPS. LOL. I can't believe Philips put this product on the market. I'm just going to cut my losses and get her a better TV. I would highly suggest spending the extra money to get either a Samsung or LG. YOU WILL NOT BE HAPPY BUYING A PHILIPS 4K HDTV. Choose another company.

26 people found this review helpful

Philips expert review by ConsumerAffairs

A leading manufacturer of televisions, Phillips is also a leader in healthcare, lighting and many other industries. Its TV models include LED, 4K UHD and Smart TVs.

  • Picture quality: With 4K UHD and upscaling, laser backlight and extreme motion smoothness, picture quality is superior on Phillips TVs.

  • Design: Bezel edges, razor-thin designs and cast-metal stands ensure these TVs are more than just practical; they're aesthetically pleasing, as well.

  • 3D sound: Immersive sound makes the viewing experience more enjoyable. Two full-range speakers deliver crisp vocals.

  • Smart TV: Wireless streaming is made easy through built-in apps, and you can stream virtually anything through your Miracast-powered device to your TV. The Smart TV is designed to handle upcoming 4K streaming services as well.

  • Range of sizes: Philips offers TVs in a wide range of sizes, from 32 inches up to 65 inches, perfect for everything from kitchens to home theaters.

  • Best for: Researchers, movie and TV connoisseurs, bargain shoppers and home-theater enthusiasts.

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Philips TV Company Information

Company Name:
Philips
Website:
www.usa.philips.com

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