Philips TV Reviews

Philips TV - 5700 series 4K UltraHD LED Android TV 50PFL5766/F7 purchased on 05/2021. Stopped working on 01/2024. Contacted Philips and they won't help. It appears anytime I call or chat, is the same representative that communicates with me.

I hate this TV. The user interface is horrible and cumbersome. There was an update to the firmware and now it's worse. To get to the sleep function you have to dig in many levels so not user friendly. Favorite channels or even changing channels for OTA TV has changed. I hate this TV.

I am stunned... I bought the 65" Philips in March 2023.... It isn't even my daily TV.... We use the TCL in the bedroom every day. This was the living room TV and by now (mid July 2024) it had.... Maybe... 300-400 hrs of use. The TV is only 16 months old. I was watching TV when something popped up about the Internet connection to it. It said I had to hit the button to restart now. I hit restart and my screen becomes a mass of colors and no picture. I press a button on the remote and it looks like it is back to the OS launch screen from the highlights I see on screen when I hit up or down. I unplug it and get in touch with Customer Service.... They tell me send a pic and then they say to do a factory reset. I turn the TV back on and it is just black and white bars filling the screen now....

Do not purchase android Philips tv. Cheap for a reason. I would give Zero stars if able. Awful, have to hit remote to work half the time and replace batteries constantly. Will never buy Philips product again.

Terrible, useless tv. Bought this Philips android tv few years ago. Within the first year the tv acted very slow and the amounts of apps that can be added are extremely limited, then it started telling me that the storage was full, nothing added and no way to clear it, now it wouldn't even open the main menu. It keeps blinking the screen on and off and you can't do anything. Terrible, useless tv.

Do not buy Philips tvs. God forbid something even small like hardly any volume, they want credit card information before proceeding to charge a minimum of five dollars for what? Complained to online chat about fee, their response.... "Sorry about your frustration but what is your problem and what is your credit card information.."

I bought a Phillips TV 3 years ago. After about 2 and 1/2 years the sound quit. I connected it to Bluetooth and it would work for a short time then turn itself down. I will buy a new TV because the Philips TV is junk. Don't ever buy a Philips TV. They are junk. Even the wifi quit working.

I bought a Philips TV at Walmart for my Dad as a Christmas present in December. It has been hanging on the wall and working perfectly until this week. All of a sudden, the tv now has lines through it, and he is unable to watch television. The TV has not been moved or touched since hanging it on the wall in December. My dad is an 80-year-old man that sits on the couch, uses the remote only, and watches television most of the day. After sending pictures of the TV to Philips customer service team, they assume that there is an internal crack and not covered under their warranty. I am at a loss because no one has touched this tv since it's been hung. I asked if someone could come out and look at it to re-evaluate the TV in person, and they declined, saying that they could determine that something happened from the pictures.

I purchased this TV just over a year ago and it quit working, just after the warranty expired. I tried everything and for a few times, if you unplugged it for 15 minutes it would work when plugged back in until you turned it off. I did factory reset and all the recommended fixes I saw online. I then called the Philips customer service and went through all the steps with their tech. This time it never came back up. She said I could take it to a repairman and maybe they could fix it. It would cost more to do that than to buy a new TV. I will buy a TV, but never a Philips again. No Philips anything again.

One star is probably too much for this company. My 75 inch Android Google TV purchased 9/12/2022 is a piece of garbage. Turned it off for bed 4 nights ago and will not power back on. Customer service says "sorry...no extended warranty, no help. You might as well trash it and buy a new one." Pretty unacceptable for a TV that was only used a few hours a month. What can this group of upset consumers do to be treated fairly for the poor treatment and product of this company?

I purchased this television in October 2022. Three days ago, my husband accidentally unplugged the television while it was on. Once we tried to plug it back in it started giving us an error message. It would not turn on or off, only the error message on there all the time. I tried everything that was suggested online on the Philips website to reset the television with no luck.

Horrible TV!! Slow as molasses. My $650 75” Phillips Google TV conveniently stopped working 20 days after my 1 year warranty expired. Phillips was 0 help. Acting like there was absolutely nothing they could do. Completely unacceptable for a $650 TV to randomly stop working a year into use. Phillips brand will never have my business again. Please don’t buy, spend your hundreds of dollars with a more trustworthy brand!

Bought a Phillips seventy inch TV approximately two years ago. Everything was working, perfect and fine, and tv said that it needed an update and to press here to start the update. It would start up date and never finish. And we called the 8 hundred number and never could get any help. They finally told us there is no update for my tv so it is worthless. It worked fine until it said it needed an update. Terrible to throw away a TV that was that expensive after two years. Will never buy one again if they do not rectify this and no one is helping. Had a repair person come out, and he said he needed the software code and when we called, they said there wasn't one because the T V was discontinued. 2 yrs old and discontinued with no software update.

I have bought three 50 inch Philips tv from Walmart. All 3 have been junk. Never lasted more than a year. I have switched to lg brand. Might be a little more expensive but worth the money. Never again will I purchase philips brand tvs.

Had tv 1yr 2 months...now a cloudy spot in top corner...I didn't buy extended warranty.. Figure it would at least last 3 to 5 yrs. They won't do anything to help out to fix this piece of junk.. Never again...

Horrible product. Had Philips products. My whole life entertainment center DVD player's awesome. 65 inch TV. Stupidest smart TV I have ever purchased. Shut on and off. Needs to be rebooted 3 times daily. It's not worth the time or Aggravation. Customer service for this product is just as bad.

I would not recommend buying this brand of TV because, after just 6 months of own it, it is starting to fade drastically in the upper left hand corner. I did not buy the warranty because I trusted them.

Worst TV I ever purchased! Does not turn on unless you unplug it and immediately replug it in the electrical outlet. Not a great experience when the TV is mounted to the wall. It does not turn off when requested by the remote. I thought it was originally a Comcast problem so I replaced the server and box. It wasn’t their problem rather it is the inability of Phillip’s tech support to address this problem. Others I have contacted with Philips TV have the same issue. Would never recommend Philips TV even to my worst enemy! DO NOT PURCHASE A PHILIPS TV!!!!

Worst TV ever. And trying get them to honor the warranty I purchased was a nightmare. Had to send multiple photos only to find out the replacement would be a refurbished TV!!! NO WAY! Horrible experience.

Having a horrible experience with Philips customer service. My TV was purchased online through Sam's Club. They have rejected a replacement or refund of the TV based on the fact that Sam's customer service had to send a duplicate receipt on a PDF template. It validated all information requested. They just simply wanted to get out of upholding the warranty. 14 days later I still have no refund or replacement television, and the only way I was able to even get a sensible response to a solution was to have Sam's Club customer service call on my behalf. I've never dealt with such unprofessionalism for such a well known company, but this experience can't be described as nothing more than pure disgusting with the way I've been treated after paying over $400 for a product. I'll never trust buying another Philips product and most definitely wouldn't recommend them.

Horrible horrible TV. Don't buy it!! And customer support is no better. After having this junk for only 1yr the TV stopped working! And now I have to pay to fix it?! Crazy! Don't buy this brand of TV ever!

Who designed these? They put the HDMI outlets in the BACK of the TV. Meaning you cant mount the TV or else hooking up HDMI cabels is impossible without almost either breaking the TV or your hands. DO NOT BUY THESE TRASHY TVS. That isn't it though, because randomly, the internet will disconnect and all you can do to fix it is reset your TV which is VERY LOUD.

Recent software upgrade caused audio on my satellite to go out. After three calls to tech support no resolution was reached and then I was told the warranty was up three months ago and that I should go to the retailer for further support. Extremely frustrating to deal and very disappointed.

I agree with the last review done. The Android Philips TVs are trash. It takes forever to turn them on. They do go off in the middle sometimes of whatever you're watching and goes right back to the home screen. They get stuck all the time at the Android TV and the line goes under them forever. You have to unplug them to get them started again. I will never again by Phillips television.

The worst Tv on the market doesn't do well with WiFi, cuts off in the middle of watching it, takes 10 minutes to turn. I almost threw the remote at it several times, it should be taken off the market asap.

Purchased a 43 in UHD Phillips tv in December. Yesterday I noticed a pixel was out in the screen. Wouldn’t you know it? I called Phillips customer service and they told me that they’re not sure if that would be covered under a manufactures defect. This issue itself is in the company. Why isn’t this covered. First time Phillips buyer and never again. I’ll stick with TCL. They’ve never left me down.

Never buy this crap. I can’t mirror and you can’t do nothing but YouTube. I’m giving this away. Why you can’t search the web is crazy. LG is way better. First time with with Phillips, never again. I stick to LG.

Absolute garbage as far as warranty and being able to talk to anyone. Seem like I was talking to 2 ** girls that were on a robotic repeat! I only purchased the TV 2 months ago, they told me due to damage on the screen from their unstable legs they put on it.

I bought this tv. After 14 months the screen went black and a line appeared. I called support and they told me, "Sorry your 2 months over the warranty. There's nothing we can do. I will never buy a Philips again.

I have purchased a lot of TVs but 2022 was the worst purchase yet! 1st Philips android as we are Roku usually. More issues than any TV ever! It’s less than 2 years old and no longer functional. DON'T BUY ONE!

There was nothing good about this TV. When I received it as a gift brand new the speaker was broken so I had to listen to awful quality sound until I lost my remote and now can't even turn the TV on because there is no button???? So I guess it's going to the garbage where it belonged in the first place. I will never ever buy this brand again.. It's very obvious that they are money hungry and don't care about their customers.. If they did, they would put a power button on the thing, right??? SO we can download a remote on our phones??

Do not buy tv. Always slow and always redirects me to home menu. Always have to reboot and still does the same after some time. Do not recommend buying this TV. Trash. Not worth buying. Too many problems for me to be watching this TV.

Bought a Philips Android TV 2 years ago. All of a sudden I couldn't get Live TV anymore, nor would any of the apps work. I tried reconnecting the tv, see if it was up to date, and finally did a factory reset. Nothing worked. I called their support, and after 30min, of which they had me do what I already had done and still the same problem. They then told me that it is an internet issue, and I need to call my internet service provider (all my other tvs that are connected to the same internet work just fine). I told them it is not an internet issue and the person on the line got really defensive and told me to call my ISP. I told them that doesn't make sense, it's clearly the tv itself. They then said, "Well the tv is out of warranty and you'll have to take it in to a tv shop, we can't help any further." So I paid over $700 for a tv that only turns on and that's it! Never buy a Philips!!! They wasted my time and money!!! They will certainly not care to waste yours!

I have a 50 inch Philips Roku TV in my daughter’s Room. My daughter is in college far from home and she only comes home every other month for a few days on the weekend. She came home for the holidays and when she tried using the TV it showed with lines on the screen then it went black screen and never worked again. That happened on a Saturday night. I called Philips Customer Service and they told me the TV was out of warranty and basically I was on my own. That was to the exact day of a year of purchase. I WILL NEVER PURCHASE NOR RECOMMEND PHILIPS TV.

The worst TV and customer service I've ever dealt with. TV never worked one day. Got it for Christmas so Walmart wouldn't do anything so I got a hold of Philips customer service and they said nothing they could do either. My TV was trash before it was even open. I will never buy another Philips as long as I live and will never recommend them to anyone. Do not buy Philips. Total trash. Very, very disappointed. I thought you all were a good, trustworthy name. I was wrong. I hate you all at Philips and wish your company the worst. DO NOT BUY PHILIPS ....

Phillips TV is the WORSE TV EVER MADE! DON’T, DO NOT BUY A PHILIPS TV. I bought a Phillips TV from Walmart & had nothing but problems with it. It won’t keep the WiFi signal & has to be unplugged & plugged back in almost every day. I HATE PHILIPS TV! DO NOT BUY A PHILIPS TV! Whatever you do, DO NOT BUY A PHILIPS TV EVER! They should go out of business.

My Tv screen went black. It was every now and then at first. It comes on when it wants. Now it doesn't turn on. Took 3 weeks for somebody to come check it out. Took a month to be approved for a warranty replacement. Now they're saying 5-10 business days until it arrived not giving me the option for a refund.

Tv worked a couple months than went blank. No Sound and No picture. Contacted Philips multiple time for help and followed instructions as to sending photos and receipts but continually receive reply from Philips that they were not satisfactory. They have not offered to send a repair tech nor give a refund. I purchased the tv at WalMart and they are NO HELP. They only accept returns for 30 days. I would not recommend this brand tv due to their customer service. I still hope to hear from Philips with a settlement of this issue.

The TV constantly resets when I’m watching something and makes me completely reboot and sometimes log in since the day I bought it, screen visibility is too dark or tinted to see even all the way up also.

I won a Philips smart TV from work. The WORST TV EVER!! Half the time it won't come on, the other half of the time it just goes off. Most of the time it won't communicate with the remote and slowest TV of all time. It's a good thing I won it because I would have hated knowing I spent money on such a piece of crap!!! DO NOT SPEND MONEY ON THIS TV!!!