Philips TV Reviews

Here we are now, October 2008 and I am sure you can guess why I am writing at this time-- it's a no brainer. The TV is now erratically going silent and erratically going completely black. And what did the ever so kind customer service woman Nikita tell me this morning ?????? You guessed it Watson-- the TV is no longer under warranty...

Will we ever buy a Magnavox/Phillips again? I think NOT. I read on another comment that Circuit City is no longer carrying the line due to these complaints -- I intend to write to Home Depot and Walmart to recommend the same line of action. We would love to participate in a class action suit and intend to file a small claims suit once we are back in the States, asking for full restitution. I cannot imagine why this TV was not recalled and damages fully covered. What is this company thinking ???? ?

I have contacted a couple of attorneys to evaluate if one can file a Class Action suit against Philips. From what I read on this site alone, they are defrauding their customers - and think nothing about giving everyone the 'runaround'. This sort of behavior on the part of an International age-old firm is not acceptable. I will welcome contacts from more qualified attorneys-at-law, who specialize in class-action suits. There must be other websites with complaints parallel to the ones on www.Consumeraffairs.com and I will research those, as well.

Other than being out the last unit returned (they can't trace it, but I have Fedex delivery confirmation), I have spent an immense amount of hours just getting to talk to someone at Philips. My time is valuable and normal consumer relations do not demand these expenditures on the part of the customers. For any lawyer reading this: it is obvious that Philips exercises the same fraudulent activities in response to equipment malfunctions. This must be stopped, as the malperformance goes on and on.

Upon conducting further research on the internet, I have discovered that the tv not turning on is a recurrent issue with the Phillips Plasma 42 inch that I have. I also contacted Circuit City regarding my issue. They informed me that they no longer sell Phillips televisions because of poor customer satisfaction and issues with the televisions. We took the television to a repair shop and received an estimate of $550 to fix the two panels that need repaired. That was approximately two months ago. The repair shop is unable to repair our television because Phillips has the repair parts on back order with no estimated date of part availability.

We have been without our televison for approximately two months. Based upon the internet research results and the unavailbility of the parts, it would look as if Phillips has less than par televisions and no regard for those people who paid $2700 for a television that lasted shortly over two years. In the mean time we are watching our son's 19 inch from his bedroom.

This set cost nearly $3,000.00 dollars and to be informed the serial number is not in the group is unacceptable when the set did exactly what the recalled sets did with the exact model number. Their serial numbers should be expanded to cover ALL serial numbers of that particular model tv. It's only fair to the consumers.

We the called philips who gave us another company J and J TV clinic who took the televioson ut of the house for a week and a half. The television has stopped working all together. I believe enough money was spent on this television and they need to do something about repair. We do not have the money to purchase a new television.

I contacted the repair center and was informed that they were unable to get the part--it was on back order. They suggested that I call philips directly and complain. When I called philips they informed me that the part was on backorder--with no expected date of arrival. I was told to wait 2 more weeks (6 weeks from the initial part order date) for the part to arrive--and then philips would make a decision regarding replacement of my tv.

I called the repair shop back yesterday (Sept 26, 2008) and was told the part still had not arrived. I then called philips and was told that since my tv was out of warranty--they wouldn't do anything about it. I then spoke with a supervisor--Timothy--who confirmed this. He said I just needed to wait for the part to arrive. I asked him what happens if the part doesn't come in, he informed me that since I'm out of warranty--there's nothing they can do. He suggested I have the repair center fix the original part. I informed him that the repair center that they originally referred me to would not/could not repair the part. He offered to refer me somewhere else.

I explained that I already had to pay them $125 just to pick-up and diagnose my problem--I'll have to pay another $50 to have it put back together and returned to me. He then just recommended that I wait for the part to arrive.

I can't belive how horrible the custmer service was that I received from philips and the repair center. The tv repair company has basically said their hands are tied--thy can't fix the part and they won't use a reclaimed part.

The local service center sent a technician on Aug 11, 2008. He diagnosed a problem with power supply for the TV. He told me that he will order the power supply. He placed the order on August 15th, 2008. The part was sent to the technician on August 24, 2008. The technician called me to come install. When, the technician came he found out that it was a wrong part. He told me that Philips does that a lot.

I am very disappointed in Philips products with the slow service on your products. I will probably never again buy any Philips products in the future or recommend to anyone. I am looking at the option of getting my money refunded by Philips for the TV or will be filing a small claims suit at the local court for the damages and waste of my time.

I have guest at my home the TV (waste) is hanging on the wall taking up the space. I have lost approximately $1500.

Called phillips they gave me the phone numbers to repair services. All of which were an hour away or more. We finally found one that would come to the house. They cancelled the service call saying the part was not in and they would call us when it came in. I waited about 2 weeks and called the repair service. The part still wasn't in and they was no ETA on it. I called phillips back to complain.

It took about 2 weeks of back and forth phone calls when they finally agreed to send me a new TV. They would not refund my money. The new TV took about 10 days to be delivered, but guess what? The ususal one year warranty is crossed off and it says extended 90 day warranty. That isn't even the full year that I would have had on the original. I will never purchase from phillips again.

We initally thought it was a problem with the cable, and had several cable technicians out to diagnose the problem. The last cable guy that came out recogniged the problem right away and said that he had other customers with the same problem. I then contacted Philips through the number on their web site for help. We paid a lot of money for this t.v. in 2006 and feel that it should last more than 2 years, and that we shouldn't have to pay for an extended warranty. If the company can't produce products that last more than two years, there is something very wrong, and they shouldn't be able to prey on/cheat consumers out of their hard earned money. The Customer Service Rep referred me to a local repair shop.

The repairs, if we choose to have them done are going to cost $675.00, but the parts are on back order, so even if we do go ahead with the repairs, we will be without our t.v. for several weeks or even months.

I spent over 1500.00 for a TV to last 1 1/2 yrs. That is alot of money and then to offer no help to consumer when Magnavox made CSR Bob told me that they where aware of the issue with the TV but they would not cover the issue under warrenty and that there was not he could do for me other then offer the corporate address.

2 days prior to the scheduled service appointment, we received a call from Norman's Electronics. They said that after speaking with the technician that was to perform the service repair, they knew what the problem was and ordered the faulty part. However, it would be another 7-10 working days before the part would be in and the service appointment would be rescheduled. In other words the technician diagnosed the TV without ever even looking at it. Amazing! Except when the service technician, Dave of Norman's Electronics arrrived, he replaced the part and attempted to power up the TV. His words, "Well that didn't fix it". Amazing!

Next he suggested that my wife return our TV to Target, 10 months after the purchase date. He next called Target and asked about the return policy and spoke with the shipping manager. He said that the shipping manager said that we could return it. When we contacted Target the declined return of the TV, since it was more that 90 days past the purchase date. Amazing! A few days later we found out that Dave of Norman's Electronics had said that he had repaired our TV so that he could get paid by Philips Magnavox for the service call. When my wife called Philips Magnavox to complain that the TV had not been repaired, they said the Norman's Electronics had reported it as repaired. Amazing again.

We told Charlotte of Philips Magnavox that the technician, Dave of Norman's Electronics, had suggested that we return it or that we could call him so that he could order the parts needed to perform the repair. Unfortunately, Dave never answered his phone or returned our call, and later told his employer, Norman's Electronics of Atlanta, GA and Philips Magnavox that he never suggested that we returne the TV. So now Dave of Norman's Electronics is calling my wife a LIAR! Funny how the liars accuse others of being liars.

Oh and it goes on. Philips Magnavox basically beleived the technician, who never even pulled out his multi-meter or attempted to diagnose the TV. Next day, Normans scheduled an appointment to come back out to service the TV. Amazing, they didn;t even show up. I had to call to find out that they were not coming out and were ordering the parts needed to perform the repair. So how did they know what parts to order if they had already fixed the TV? That technicain, Dave of Norman's Electronics, Atlanta GA, must be able diagnose TV's without even looking at them since. He did such a great job the first time he diagnosed it. So now they have ordered a new LCD panel and a power supply, which are back-ordered from Philips Magnavox.

By the way, the said that they would put a rush on the parts order. That was two weeks ago. There is no estimated delivery date either. According to Charlotte @ Philips Magnavox, Norman's Electronics has 90-days to repair our TV. That's what I call putting a rush on it. So t has been 6 weeks as of 8/05/08 and the TV is still not repaired. Maybe the Amazing Warranty Service provided by Philips Magnavox and Norman's Electronics is a contributing factor to Target not stocking their TVs any more. From what I can find on the Maganvox website, there are only a few retailers that actually stock their TVs.

I'll never buy another Philips Magnavox product again. And since I am the person that gets to recommend purchases for the state college that I work at and, all the recording studios and entertainment companies that I consult for, I will be sure that they don't have to deal with Philips Magnavox and Norman's Electronics either. Also, my wife works for a very large medical corporation with 1000s of patient care facilities around the world that provide dialysis. Their facilities provide TVs in the lobbies and at each patient dialysis workstation. She is going to be accepting a senior position in the company very soon and will see to it that Philips Maganvox will not be part of any future purchase that she is a part of.

Maybe someone should start an Internet Video Channel for uploading video consumer complaints of this nature. It might be a new way to get these corporations attention. Heck maybe the media would even do a story on this new way to voice your complaints. Considering buying a product, first go see, which ones have a high rate of customer complaints. Good feedback could also be uploaded.

They dont mention the fact that the costly service plan includes only certain hrs of operation, you'll need to take time off from work and may take weeks before you can use your costly equipment again when you're handing your money over, oh, no... I am highly disgusted and angry! I will be writing the BETTER BUSINESS BUREAU.... and ATTNY GENERAL OFFICE if necessary.

From the beginning, It had consistent problems with psychedelic colors on screen repeatedly. It was fixed free of charge several times,during warranty period . Subsequently over the years I paid about 25 percent of the cost of TV periodically to get rid of the problem almost like a health insurance premium. Recently the authorized service centre said the tube had to be replaced at about 5000 rupees!

I wanted to give Philips an opportunity to redeem their quality and service image and brand loyalty of customers. Which could have been easily redeemed, the price of a brand new TV of the same size is only about 7000, 50 percent less than what I paid for it. I have had Indian companies like Bajaj, Wipro and even ebay dealers jump at the opportunity I offered, for items years later. They perceived it as an opportunity to regain customer confidence.

I am appalled that Philips despite repeated complaints to their highest level do not seem to be bothered about the product performance, service quality or maitaining loyal customer relations. Under the circumstances, May be the all potential and present philips customers should get beware and brand hop in search of better products and service?

I have to invest in a new TV

Called repair shop they(Philips)recommended. The sevice center was very familiar with the remedies in which Philips recommened to fix the problem(unplugging the tv from the wall 15 to 20 seconds, changing screen format, etc.). People there is a problem here!

I like everyone else in the enitre tv viewing audience(Earth)would expect a tv to last more than 1 or 2 years no matter how much you paid. I purchased a 20 Zenith in 1991, ten years later I had to repair it. I purchased a Zentih 32 in 1994 and never had it repaired. In 2007 as I described earlier the picture began rolling/folding over on top of itself and then days later a small pop and them smell of burnt components. Has anyone tried the US Attorney General?

Hopefully the repair charge. We won't know if it will happen again.

no physical obviously but 3,000.00 for two years of use,thats rediculous

During this time I began to smell an odor that appeared to have a gas like smell to it. By this time I did not know what was going to happen next. So, I quickly went behind the TV and unplug the power surge cord from the wall. On 5/19 I called Sears for someone to come and look and my TV. On 5/24 a technician came out, he noticed that there was no physical damaged to the outside of the TV, other than the internal crack that appeared on the very top in the middle of the TV. He then proceeded to asked me what happen. He stated due to the size of the TV, he required additional help. He also explained to me that he did not think Sears could repair this type of damaged. He informed I would have to schedule another appointment, in which I did.

When the tech came on 5/31, this was not the same tech that came the previous Saturday. When the tech looked at the TV and saw the internal crack, he said this was not covered. He hadn't even asked me at this point what happened. Thinking back on the tech initial comment, I felt he had already determined it was something that I caused to the TV. I thought it was odd for him to make such a statement without doing any investigation or asking me any questions. After they opened up the TV and contacted their tech support, the tech informed that the cause of the damage, based on Phillips research, was caused by either the TV being shaken, was not supported properly while lifting or some one dropped it.

When I asked the tech to explain to me how I could have shaken this TV in such a manor to cause this damaged. The tech could not answer. When I asked how I could have have drop this TV without causing some sort of physical damage to the outside of the TV. The tech could not answer. So I then asked if you can't answer either question, then how you can make such a claim. The tech responded that it was nothing he could do and for me to call customer service.

I've sent a statement to Mary P. (District Manager) and took pictures of my TV and sent to her. After numerous attempts I have made to Sears that I did not cause this damaged, I received a call from Sears on 6/27/08. And I quote, "Management has agreed to pay half of the replacement of the panel due to the fact that the damaged was not covered under your warranty. If I agree to this, then I'm agreeing to have caused this damaged. And if I get it replaced and it happens again, then I will have no insurance to get it repaired. If Sears took the time to do any research on my behalf, they would have been able to find multiple complaints regarding consumers" complaints on Phillips Plasma. Consumer Reports ranked Philips Plasma highest in repairs. Please see some of the many links I've found listed below.

This is only a very small portion of the reasearch I've done in regards to Phillips TV. However, Sears is making a claim that this could never happen, based on their research. I've also noticed your company no longer sell any Philips Plasma. Why is that? I would like for Sears to either replace, or refund the money I paid for this TV. And an apology for having to go through this as a customer who has bought from Sears for many years. My family has brought products from you. Sears needs to stand by their warranties. If not, do not sell to the consumer. I look forward to hearing from you. Thank you

Fast forward to tonight, June 30, 2008. Watching an old hockey game and BLAM....volume and sound OK, but black flickering screen. Since I am in the army and i am always training, I am NEVER home to watch TV more than 2 hours a night. I called Philips and the guy said he never heard of my problem before. So now I have to cancel a planned vacation so the repair guy can come. It'll be in v ain, however, because the TV is going back for a full refund and a new LCD.

Never buy a Plasma. Period.

Eventually a few days later the TV wouldn't turn on at all!! The green light would come on for a second, start blinking red and then stop. No picture, no sound, no TV. Of course the warranty was only for one year and that just expired. We contacted a Phillips rep and they said that there wasn't anything they could do because I didn't purchase the extended warranty.(Aren't TVs suppose to last at least 3-4 years?) They gave me some numbers to a few service centers (all of them out of state) and said that we would have to go through them for a diagnosis and repair.

The fee was $100.00 to just look at the TV and they couldn't give me an idea of what it would cost. We didn't have the money so our TV sat there. I called a few more times to see if I could get a different result with another Rep...NOPE..different person same crap. Every day my husband would press the ON button in hopes that it would turn on but to no avail.

About a month later(end of Jan 2008) he pressed the button and it turn on. He turned it off and it pressed the button and it turned on again. We were watching TV for a few days until no picture, no sound, no TV.

Again we went without a TV for about two months with him trying to turn it on every day until it happened again...Luck of the button...that TV was on again(March 2008). We were so happy that it turned on - we haven't turned it off-AT ALL. Our TV has been on since March 2008 and now it is the end of June 2008. It's an Energy Star product do our electric bill hasn't gone up that much but I'm really upset. I've told all my family and friends about my experience with Phillips/Magnavox and told them....BUYER BEWARE!!!!!!!!!!!!!!

Paying over $800.00 for a TV that barely lasted over the year warranty and a company not standing behind their product doesn't make any sense. Having to keep our TV on and running up our electric bill is really ridiculous. I'm just really upset about this whole situation.

I will be forced to by a new TV

The first time we opened a support ticket with Phillips, they had me apply a firmware patch, which didn't help. Then, we brought the TV to their authorized repair shop which it sat for 4-6 weeks (running continuously with the back panel off). They were unable to re-create the issue. Again, this issue is very sporadic -- you never know when the TV is going to act up. So, at that time, the TV was brought back home and appeared to work for a few months (again, the shop did nothing to fix it).

Then, the same issue again occurred again within a couple months. We opened yet another ticket with Phillips with the exact same issue and they suspected it had something to do with the Cable company in our area having problems. That seemed reasonable at the time... However, after our warranty ran out, we realize it is definitely not the cable company since this issue also occurs when watching DVDs (no cable involved).

So, just shortly out of our warranty, we contacted Phillips and they were not willing to help in any way. So, we decided to take the TV to our own repair shop and received an $800 estimate to fix it. We do not have that much money to invest in fixing a TV that might have issues again. Yep, not much faith in this Phillips TV.

Each time we spoke to Phillips, they made us feel like this is the only case they have heard of with this issue. Only to find out that this is a VERY COMMON issue with these Phillips plasma TVs.

I find it unacceptable and deplorable that this company can get aways with selling honest consumers defective products. The company should be accountable for their actions and correct the problem that I have experienced. Currently, they have no plans to correct the situation, which is why I am filing a complaint. It is not only my hope that my issue gets resolved but other honest hardworking consumers are made aware of the company's questionable and in my opinion unethical practices.

I spent a small fortune on this television set. It is unsettling in these harsh economic times that a company can get away with selling defective products to honest hardworking consumers.

As expected, Sears said, it's out of warranty and referred me to Phillips who said it's out of warranty, who referred me to a local repair shop. After describing the problem over the phone I was given an estimate. I did not have the extra money to get this TV repaired. The TV sat -- a black whole in the middle of my family room. Finally, in 2006 I called Sears to come out so that I could at least find out what was wrong with the set. They said I needed a new PCB Deflection and the repair would cost $503.28. I called Phillips to complain and to get some sort of restitution. I was bounced around to a chorus of you're out of warranty. I kept pushing the point that the TV was only 1 year old when it died, but they did not care.

I wrote a letter and kept making phone calls. I finally spoke to a gentleman who listened, but in the end offered no assistance. I received a letter thanking me for bringing the matter to our attention. The TV continued to sit and I still had no money for this repair. I was tempted many times to sit it on the street! The TV sat until April 2008 when I finally had extra money. I have just paid $525.00 for the repair on 4/19 to a local repair shop. On 5/18 the screen went black and the TV turned itself off. I turned it on and the on/off button lit up for about 1 minute before going off again. I did this several times. The TV never powered up and came on.

THIS IS A PIECE OF JUNK! I have called the local shop back and don't know what's going to happen now. Based on what I'm reading, I may just be out of $2,000 for a TV that I have not really had an opportunity to enjoy. I do not plan to put another cent into this TV. What I do know is that I will never buy another Phillips product and will tell others not to.

As a result, I'm now a huge fan of Magnavox. As more and more companies move customer service off-shore and devise ever more cumbersome rules for weasling out of backing up their products, it is refreshing to be treated so well.

I contacted Philips and after speaking with 3 supposed customer care representatives I was referred to a local electronics repar firm, D&L Electronics. This company said that there was a possibility that a simple part would be able to repair my TV but after they received the wrong part on two occasions I have now been advised as of 4/21/08 that my television can not be repaired without potentially blowing up the whole panel and that Philips will do nothing to resolve the situation.

I contacted Philips to share my discontent for their product and spoke with Alicia who said there was nothing she could do but forward my information to Consumer Relations. I asked to speak to a Supervisor who also said there is nothing he could do but ask me to wait to speak to Consumer Relations. I provided them every telephone number I had to ensure that the Consumer Relations department could reach me directly but instead Jeff, from Consumer Relations contacted me at home and left a message saying there was nothing Philips could do since the product was out of warranty.

Every television I have had prior to this one, I have had for over 10 years with no problem. I now spend $3,000.00 on a supposed state of the art television and all Philips can say is sorry, you are out of warranty. The service provided by Philips during this ordeal was nothing short of repulsive. I waited 7 weeks to basically be told we do not stand behind our product. I will never again purchase any Philips product of any kind and will tell everyone I know to do the same.

I am now out $3,000 for the purchase of the television and potentially another $2,000 - $3,000 that I will have to pay for a new television to replace the crappy Philips product.

Paid 1000 dollars. I bought a brand new TV and I ended up a refurbished abused broken tv.

When I contacted Philips, they made me look like a liar and claim that I made the whole thing up. They refuse to help and say that I am no longer their problem since the 1 year manufacturer warranty ran out.

All SHOULD be well, BUT IT ISN'T! This Chris kid has had my TV in there for 2 freaking months and fails to return my phone calls EVER! Just tells me in an accent, "TV part is on backorder, nothing can do. I call them in morning and find out then call you back." Every time I call, I get the exact same canned statement! AND HE NEVER CALLS ME BACK, EVER! I have since called Electrotek AGAIN and am asking them to take ownership and find out what is going on here. I am still without my $1500 television AND WANT IT BACK NOW!

I am frustrated beyond all belief. I normally do not rant on websites about companies, but this is rediculous! People have what they believe to be horror stories, and they are minor. AT LEAST YOU HAVE YOUR FRIGGIN TV BACK! I am NEVER going to Skyway Electronics for ANYTHING and I am NEVER buying a Magnavox OR Philips product AGAIN! I URGE YOU TO RECONSIDER IF YOU HAVE BOUGHT ONE AND ARE WITHIN YOUR RETURN PERIOD OR IF YOU ARE GOING TO BUY ONE IN THE FUTURE, DO NOT BUY FROM THIS GONG SHOW OF A COMPANY! PERIOD! I will be demanding either money back IN FULL or a replacement new model television of equal or better value than my product at the time of my purchasing it, not current value, because companies will SCAM you that way too. MAGNAVOX SUCKS ROYAL POOH! DO NOT INVEST YOUR VALUED MONEY AND PATIENCE INTO THEIR COMPANY FOR ANYTHING!

Philips Customer Support stated that it would take 3-5 business days for a decision regarding next steps e.g., repair, replace, refund for the HDTV. Today, 2/8/08 we were told by Philips Concession Request Department that the Concession Request was denied as the concession request should have been opened on the day the original ticket was opened: 12/13/07. Unfortunately, we had no awareness of this policy and were not instructed to do so by Philips Customer Support and feel a bit at a loss for what to do other than initiate legal proceedings. I'm looking for your guidance as to what our next steps should be to have our HDTV repaired or replaced and returned. I feel that we're being victimized by Philips process/policy for which we had no awareness of and were simply following, in good faith, the instructions provided to us by Philips Customer Support.

I have a 15 month old product that is being reported as unrepairable by the company without a statement that states that the product is at the end of its product life cycle. Therefore, I'm looking for a repair option. I am out $1900.00 for the cost of the TV, $160.00 for the cost of the initial repair delivery and $400.00 for the purchase of a replacement TV.

The result is that although parts are still under warranty, the damage is not covered so I am out some $700.00. If I had known how fragile the screen was I would have made sure that I handled it properly.

As a result of having to keep the tv turned on all day and night, I experienced a significant increase in my pg&e bill. I was not able to have the tv repaired because I don't have the funds to do so.

I

We have a tiny little TV in our living room that we can watch, but we can't play our video games or see the picture very well. It's really frustrating that the TV repair shop has had the TV for longer than we did, and I hate calling Philips. Nobody has voice mail, there is no number for their corporate offices, they won't email. It's really sad that a company like this can get away with ripping people off. $300 is a lot of money to my family.

Phillips is rude, unhelpful, dishonest and have horrible TV's.

I called Best Buy. They told me I needed to call PHILIPS because it was still under warranty from them. I called 9 different times and had been told finally to call a repair shop in the city which I live. We had the TV mounted 8ft high on a wall. Because we had Best Buy mounting device the repair shop assigned by Philips would not take it down. My son and husband had to take it down. Very difficult to do.

Unplugging the TV does not help. I'm waiting for response from Philips, but based on my findings on the internet I am not feeling too promising.

After considerable fighting I was able to speak to a Supervisor who litteraly read from the same script as the person I had just fought with! I LOST IT. That was as far as I got. They will not give out customer complain or customer relations phone numbers! You have no recourse. STONE WALL!!!!. I must wait for them to decide what they will do and contact me.

No TV for over a month with no end in sight. Still paying HDTV and Satellite bills!

The Service Group themselves were having problems and advised me to go to the Philips Customer Relations Department before the Manufactures Warranty ran out! I am currently seeking a new HDTV but I am not holding my breath on this one. This HDTV has gone from Excellent Review to Enormous Complaints. I will not buy Philips / Magnavox again and recommend that you do not either or this can happen to you. Or you too might be out $2000.

Payed for HD service for three weeks and could not use it.

Spoke with Tracy who said refund wasn't an option and would ship new tv to Melody's 15-20 business days. Mid June received new tv. Approx. 2 months later same thing happened again. Called Philips requesting refund. They referred me back to Melody TV, couldn't give refund and part was backordered. On 9-11-06 called Philips and part was still backordered. They said they would have consumer complaints call me in 3-4 days. On 9-12-06 Philips called and said they had received part & would ship to Melody's. Received tv back 10-14-06. 10-21-06 tv began doing same thing again & has done it 3 more times since. Phoned Philips 10-24-06 again requesting refund. They will not refund and referred me back to Melody TV.

I dropped the tv off 6-20-06 and was told the part was ordered 6-22-06. Today is 8-5-06 and I have talked to, screamed at and begged for some answers about this back ordered part. Repeatedly I have been told that there is nothing we can do, you will have to wait and the ETA is 7-28-06. When I called 7-28-06 to ask for a tracking # I was told that was no ETA available. I have been escalated to customer relations twice and each time I am told a phone call will be placed to me in 5-7 days. At this point my hands are tied and under no circumstances will I ever buy a Philips product for myself or anyone else. Even if I recieve one as a gift I will return it.

The TV has been in the repair shop for over 130 days. I have 6 case numbers with Philips and have been told 3 different dead lines. I was told at each deadline if the TV was not repairable I would receive a full refund which has not happened I have been told the part is backorder, unavailable, in low reserve, needs approval, wrong part ordered, substitute part not available and many more unacceptable situations. We paid over $2200.00 for this TV and still have not even been able to watch a complete show. Now it sits at the repair shop with out any hope. This situation astonishes me in how a consumer can be mentally abused and stressed to the max without any consequences. Isn’t there any kind of law that protects me! When speaking with the repair shop I found out this is a very common problem with Philips.

I have lost over 10 hours on the phone if not more, sleep, over stressed!!!, fights with my fiancés and $2200.00 (still don’t have my TV). I would do almost anything to prevent this from happening to another consumer.

A $2000 TV should at least work. It seems from this site that a number of people are having problems with them.

Third time, under Technical advice of Philips, they ordered another part in March. From the time they ordered this part up until May 16th we believed we needed it. On May 16th I was told by Philips that our ASC was instructed sometime between 5/6 - 5/13 (Philips has given me different dates) to fix the unit without needing the part that we have been waiting on. I called our ASC; they have not heard anything from Philips. The ASC has tried to get a response from Philips Field Technicians via phone, email, and fax for the past two weeks.

We paid $2119.99 for this TV and spent lots of time on the phone with Philips. Brand New 42 Plasma TV with replaced parts and still does not work properly, a distorted display is the best way I can describe it. We could have purchased a better TV and a different brand for $2000, especially after 5 months.

I took my television to KRAL electronics in Newark, DE. They repaired the television, but it took a week longer than they told me. The parts were still covered under the Manufacturer's Warranty, however, the labor had to be paid. The total for the labor was $120. I asked the repair person how much the parts cost. He told me part (there were two) would cost around three dollars each. This morning, April 9, 2006, My television is broken AGAIN. Everything else is working (i.e. DVD player and VCR). It broke while I was watching it. This complaint is to inform Philips/Magnavox that I will no longer purchase ANYthing with their names on it again nor any subsidiary.

The economic damage to my husband and I is first, the $1200 we paid for the tv, and now a little over a year we will have to pay over $500 to fix this. My husband and I are having financial problems at this time and this will take most of what is left of our savings. But what choice do we have? We could choose not to fix it and then we are still out $1200 for a tv that should have lasted alot longer. I spoke with Philips and they will not help in any way.

On January 23, 2006 was over a month since my complaint and nothing was resolved. Philips never contacted me so i had to contact Philips customer care. After me explaining situation again they told me the same old line:we are sorry but part is not available and department that you have to talk to is now closed. I feel there is nothing else I could do but buy another TV.

When we purchased this tv it cost over $5,000 and now you can purchase a new Plasma 42 for about $2200. So we have been SCREWED by Philips. I contacted Philips Customer Service and was told my only avenue was to write to Philips in Marietta Ga and that I could not call them at their corporate location to make a complaint as they did not have a telephone number available. So I wrote a letter and to my surprise they wrote me back a standard form letter which completely ignored the fact we bought a very expensive tv that lasted only 3 years and that has required a $1200 and $6000 repair in that time frame, instead they addressed this as a complaint against their customer service and ignored the issue I had written about. I am OUTRAGED!!!!!

Lets break this down. We bought a $5,650 Philips Plasma TV9/14/02 June 2005 we paid for a $1200 for a repair October 2005 TV is dead and requires a SIX THOUSAND DOLLAR Repair We now have a TV that we paid $6850(including a repair earlier this year) that is worth CRAP as it does not work and it still needs $6000 to repair it and Philips does not care at all!

At that point Philips did not honor their warranty. I had been attempting to resolve this issue via letters, phone calls and cerified letter. Phllips is not honoring the two-year warranty that comes with all their audio products.

At that point Philips did not honor their warranty. I had been attempting to resolve this issue via letters, phone calls and cerified letter. Phllips is not honoring the two-year warranty that comes with all their audio products.