P.C. Richard & Son Reviews

I had visited your store located at Gate Way Mall on the 7th. The merchandise I wanted, & had questions about were answered to my satisfaction. Representative Mr. ** recommendation attributed to my decision to returned finalize my purchase. Mr. ** expertise greatly appreciated. Thank you.

I bought a Samsung model DW80K705OUS for $599.99. A couple of days later I saw on your Web a model for $200.00 less with the same features. They just made some change to the model ID. My family Is finished with your store.

Thanks to the excellent, professional, honest and patient help given to me today by Chris **, I was able to make a decision about the purchase of my first flat screen TV. I was confused about what size and model to purchase and Chris let me ask a zillion questions (some more than one time), and he answered them with kind and knowledgeable patience. He must be recognized as great asset to the PC Richard Company. I would not have been able to make this purchase without his very genuine, sincere, patient help.

DoM did a great job! He took very good care of us. He made sure we knew everything before we left the store! Can't wait for the appliances to come! We ordered a new dishwasher, stove, and refrigerator, freezer. We will return to PC Richard again. We also purchased the extended warranty on two of the appliances. Thanks, Guys!

Very good service in the store. Good salesman, didn't feel pressured, large selection, good pricing. My only complaint would be charging for delivery, most stores I shopped at while looking for my appliances offered free shipping. Cannot comment on appliances at this point, delivery is scheduled for this week.

The service I received from Sam and John at the Staten Island store was beyond helpful. I knew I wanted a TV and through their expert guidance I was able to purchase the best fit for my needs. I recommend this store and will definitely return for future purchases.

Received great customer service from Nicholas while shopping for a new washer. Nicholas listened to my needs before making a recommendation. Nicholas is knowledgeable and knows the products very well. I highly recommend visiting Nicholas at the 86th Street-5th Ave location for all your purchases.

I was in the store. Worked with a gentleman named Nick **. Nick was very knowledgeable of the product that I was looking at. His experience was greatly appreciated. I would definitely come back/recommend to buy appliances from P.C.

My experience w PC Richard was excellent. Salesperson, Mr ** was knowledgeable and made the experience very pleasant. Delivery was quick and stress free. I have checked this item (refrigerator) with several appliance stores, PC Richard provided the best service and price.

Sales associate Nicholas was both professional and helpful. He listened to our needs for a printer so he could help us choose the best one for us. He didn’t push us towards a printer that we wouldn’t use half of the options it had. Instead, he reviewed all of the available printers and pointed out what they did and didn’t do so we could get the best one for us at the best price. He was very knowledgeable and courteous.

Outstanding experience while purchasing the GE Cafe Double oven. Sales counselors Desmond and Lucas were very professional and knowledgeable. They listened to all of our concerns regarding product warranties and dependability. Their efforts found the best and lowest price beating all major appliance store competitors. Delivery and installation was exceptional.

The service was great. The salesman helped me find what I needed (washing machine). He helped me with any questions I had and was very helpful in me making my decision. I have purchased all my household appliances and even my mattress in P.C. Richard and Son. I will continue to shop in this store as long as they continue their excellent service.

We had a GE Cafe for the past 5 years. It was working great until the past three months, where we needed 3 separate service calls. By the 3rd time it broke down I was tired of GE trying to figure out what was wrong, and waiting over a week for the service call. I decided to speak with my sales representative, Mike from the Levittown store. He was wonderful! Within a half hour I received a phone call from service that I did not have to go through another service visit again and that they would replace the fridge. I didn’t even have to drive back to the store. Mike received the replacement ticket from service, ordered the closest model possible and set up delivery within 3 days!

Dec 2016, when we buy the stove, sell person give us all the benefit purchase with 10 year warranty. When the day for deliver, shipping guy knock the switch on the doorway and damage the switch. All they do is push it back and look ugly. Now it is not even a year, the paint is peeling off the stove and metal not attach to the door as they suppose to be. When I claim warranty, PC Richard said it is not in the warranty, but it is just excuse. There is no such a thing in warranty contract. If I cannot claim warranty, I want to return the entire merchant and warranty charge!

Toufique ** was the best salesman ever! His excellent service in helping us search for all new appliances for our new house was so appreciated. He was attentive to my specific needs and helped me find the exact size of appliances I wanted. He took me to the available selections quickly and I was able to make all of the right choices. I immediately picked out all four appliances for my new kitchen. I was only price shopping but when Toufique informed me of PC Richard's Employee Pricing and the great bargains I would get, I was so happy to have selected my refrigerator, dishwasher, range, and microwave. I bought them all and thanks to Toufique, we were able to stay exactly to my budget! Best. Day. Ever!

Devonte ** from the Baychester store was very helpful and welcoming. He provided exceptional customer service to me and he was very patient. I was satisfied after leaving the store and I will definitely go back to him to buy other items.

The sales person was very professional and helpful. He took the time to explain in detail the description of the stove I was interested in, and thus convince me that I had made the right choice and came to the right place as he had helped in making my purchase a little less stressful for me. Thank you.

Repair of Samsung Washer - The service department of P.C. Richard did an outstanding job for us. Our clothes became twisted in a braided clump and got embedded in the rubber insert. Their first visit was two days later from the time I placed a request for service. The part was ordered by the service technician at the time of the visit. The part was shipped directly to our home and arrived (3) days later. The technician Dave came 2 days later and spent one hour + and did a fantastic job. I want to thank the service reps who handled my request so professionally and the service technicians who made the trip to ensure that we would have our machine repaired quickly. Great job!!!

Walked into PC Richards and Max ** said right away "can I help you". He asked what I was looking for and directed me 25 feet away to the aisle for phones. He gave me a minute to look and came right over to assist. He was super helpful to match a phone to my needs and I bought the same phone he purchased for himself. I appreciate a salesman that takes the time to know the working of the merchandise they are selling. That's why I shop there.

Very dissatisfied. My husband and I purchase all our appliances at P.C. Richard and so do all of my family members. Feb 2016 We purchased a refrigerator, double oven, dishwasher and stovetop for our kitchen renovation. All KitchenAid. Appliances were delivered April 2016. One month into using refrigerator it stopped cooling and I threw out all food because it was spoiled. Called P.C. Richard and they sent repair service. Serviceman said that back of fridge froze up and to unplug and let it defrost. He said this model has a defect and will continue to freeze up. Model # KRFF507ESS. I called P.C. Richard and told them this and that I wanted another refrigerator. They said they couldn't do this, because it was under manufacturers warranty.

I purchased a Whirlpool refrigerator and a swivel recliner at the store on Flatbush Ave. Our salesman was Alfred and he was wonderful. I would recommend you ask for him if you need anything. He made sure the delivery time was good for us, the installation of the ice maker, went as smooth as could be. I had a great experience at this PC Richards thanks to Alfred!

I went to PC Richard in Bay Plaza today to purchase a remote starter for my new car. Being a female, I was a bit apprehensive and anxious about going alone. I had the pleasure of being assisted by a representative by the name of Tim. This gentleman put my mind to ease immediately. After asking several questions pertaining to the make and model of my vehicle Tim recommended the a starter that would be appropriate for my car. Tim also informed me of the onsite installation that is available!!! To say I am pleased with the service and product I received today is an understatement!! The service I received today from Mr Tim was exceptional! I will definitely return to the store and will let everyone I know about the positive experience I had today. Thanks Mr. Tim!!!

This was my first experience shopping at PC Richards and I was extremely impressed by the level of service I received at the store. The stock in store was fantastic and the sales associate was extremely helpful and knowledgeable. They definitely won me over as a customer going forward.

My husband and I had a very good experience while looking for a new refrigerator. The salesman, Ibrahim, was very helpful and courteous in our decision making. We hope to have a good experience as well with the delivery. We have made other purchases at PC Richards.

Have been to other stores and have not seen customer service as good on sales floor as I did with Sehun. He made shopping for kitchen appliances very easy. I Would highly recommend this store. Delivery should be within one week.

LG refrigerator purchase - Counselor ** was focused and engaged during the entire transaction. She did not just process the sale; she serviced the customer with her positive connection to detail to deliver great customer service. One of the reasons I enjoy shopping at PC is because they add knowledgeable people to drive their products.

We purchased a Friedrich Air Conditioner from P.C. Richard at 86 St. in Bay Ridge Brooklyn. Our salesman, ** was very helpful and knowledgeable as always. It's a pleasure getting old fashion customer care. We purchase all our major appliances from P.C. Richard and always secure the P.C. Richard extended service protection as well. Whenever we called for service they came fast and took care of the repair with no problems.

We, my wife and I, have been loyal customers of PC Richard and Son since November 2011. We have purchase all of our televisions, Yamaha stereo, GE washer/dryer and the Whirlpool range/stove. We have always been extremely happy and satisfied with their service. Today (10/20/17), my wife experience a set back with the Hot Point (GE) dryer. When attempting to schedule an appointment with a technician to repair the problem, was told she would have to wait till the following Friday, which was a disappointment.

I am extremely happy about how friendly the PC Richard's staff is. The sales rep Waseem and Supervisor Paul was excellent with their help and services. I was able to pick out the TV and sound bar that best fit my needs with Waseem's help. 14th Street Manhattan PC Richard's rock!! On another note the customer service ladies that take payments attitudes are very nasty and needs to be worked on!!!

I have been using P.C. Richard for a long time now and have never been disappointed. Every single time my experience gets better and better. This time around I ordered a new washer & dryer and a new mattress. Both items were explained completely to me and many options were provided. The manager - Steve was very patient and responsive in all of our conversations. He provided quality service and was very attentive. Excellent all around!!

The service in store was exemplary! Prompt, professional and very friendly staff. Sylvia and manager Joe ** were so helpful in finding me the right appliance within my budget. The delivery was also seamless and on time! I will definitely recommend this store to anyone and will be shopping there again!

It was so easy to make this purchase. We walked into the Woodbridge, NJ store where the salesman named Richard was so knowledgeable and helpful. It was painless and that was what I was looking for when I recently purchased a stove, refrigerator and dishwasher! They look so smart in my kitchen!

I been calling cust service after I received my delivery to complain about a broken TV. They been very nasty and unprofessional. They hang up the phone and never know anything. I’m still waiting for a supervisor to call me, God knows if one day will call me...

The staff at P.C. Richard in West Carteret were fantastic. They were very professional and spent a lot of time with me. They helped me with all my needs and were very knowledgeable on all the products that I was interested in. It was a very pleasant experience.

Our experience is terrific when we are helped with Phil **, at the Southampton, NY store. He always makes sure that we get what we are looking for in a timely manner. He is patient and takes his time to explain the product to us. We are always satisfied when we leave. He is an asset to your PC Richards family.

We had to replace our defective dishwasher after many service calls over a period of time. It was frustrating but from the moment we called P.C. Richard's today, they were kind, efficient and told us to come to the Oceanside store and pick out a new dishwasher since we had a 10 year extended contract. We went to the store and Keith ** was so helpful & knowledgeable about replacing the machine. In minutes we were able to order a new dishwasher and they will be here to install in just a few days. So what started out as a very frustrating day ended very happily due to the excellent P.C. Richard's service.

My wife and I recently bought five kitchen appliances from PC Richards. Among them was a Maytag dishwasher with the extended warranty for 10 years. The salesman consistently pushed the extended warranty for all of the appliances and pressured me into the purchase which cost several hundred dollars. We believed that in good faith they would repair or place any or all appliances if we were dissatisfied with the performance. After the installation the washer was found to be extremely inadequate. It took 4 1/2 hours to run through the cycles. Afterward it was found that the water had not fully drained and all the dishes were still wet. I have owned three other Maytag dishwashers and in the past the dishes were dry. We called PC Richard, explained the problem and were set up with an appointment for servicing. The day before the appointment was canceled due to scheduling.

Pc Richard is amazing. They always take good care of me and the customer service is the best. I could not imagine going anywhere else to buy appliances. They have good prices and their delivery crew is amazing. They were very careful not to scratch my floor or walls.

Juan and Nick at the P.C. Richard in Wayne have been an incredible help with all the shopping and needs that I have done there for personal and work alike. They have been more than helpful and I would recommend their services and the store in Wayne to anyone that is looking for the products that they carry. I have never had a bad experience and Nick and Juan's experience has made my shopping there easier and enjoyable.

Wow! Took my mom here for washer/dryer. Moe was not only extremely knowledgeable but so polite and respectful. Honestly everyone was so wonderful!! This is what customer service should be. The best of the best!! He also knew my mom was not happy with the stove she purchased there. He made appt for service rep to come to her house and check it out. Now I honestly can say this is what a family owned business should be and this is why they just celebrated 108 years!!! Thanks again!

Ben helped me, he was professional, knowledgeable, patient, and helpful. I plan to be a repeat customer. I was able to find everything I needed in one place and I found other things I needed too. The service was outstanding and the prices were right, I highly recommend this location.

Excellent service- PC Richard Hillside Avenue New Hyde Park. The manager Sonny helped us a lot. Unfortunately the same day of the delivery my daughter was very sick so I had to take her to the doctor. Sonny helped us a lot. He rescheduled my delivery for later. Thanks a lot. :) It is a five star store!

I can't thank Ben enough. He always goes above and beyond any time that I call to order something or just have questions. He is a such a asset to your company. I hope he never leaves! Thank You Ben!!! It's always a pleasure when dealing with him.

I have worked with Dwayne for years. He is not only a great salesman but he is honest and I trust him. I have made many purchases over the past 15-20 years. I go out of my way to recommend Dwayne and PC Richard to my friends and my family. I like the way you do business and I like the way you treat employees as family. Your willingness to stay closed on Thanksgiving and to not play the bait and switch games on sale items. My recent purchase was two residential stoves for my church. As usual the transaction was flawless. Thank you!!!

I have 2-year-old LG fridge that I bought from PC Richards with Extended Warranty. On 9/20/2017 we noticed the fridge was getting warmer and everything was melting. I called it in the next day. I was told I had to wait till the 27th to get a tech out to look at it. The tech did come and he said he filled up the freon. By next day the fridge was still warm. I called in and was told, "Next week you will have the compressor and someone to install it." Then I received an email the following week saying again, "No part for you, wait till 10/09." I called in today and I was told no part till the 16th!!! This is all for the part which may or may not fixes it. This is what I get for additional store warranty? This is outrageous. When I ask for a supervisor customer service absolutely ignores my requests.

John ** was the sales rep that helped us. He provided many options for the refrigerators and ranges we were looking for. He was pleasant and friendly and made the process very easy. He was also very willing to provide his contact numbers to provide support after the fact. The store had a variety of products to look at.

We shop at P.C. Richard & Son because of its competitive prices and services. My son and I walked into the store to buy a computer and immediately met with a well welcome from Mr. ** who was very pleasant to us, and very knowledgeable/experience in what we are looking for. After he patiently waited and explained all the options and choices to us, we purchased a laptop computer which we both are very happy with. We will definitely continue to consider P.C. Richard for our next purchase and refer Mr. ** as our go to person to our families and friends.

It was a real pleasure doing business with P.C. Richards in my neighborhood. Our sales rep. Robert seems to be good at what he does. He was very helpful, honest & did not persuade us in to purchase something we didn't like. Based on the following we will not only refer my friend but also my family to him. Overall our experience was pleasant.

My husband and I had an excellent experience at your Bayshore location today. Brian was extremely helpful, knowledgeable, and happy to answer any questions we had. We are new homeowners and new parents whose washer and dryer both decided to break on us at the same time so we were pleasantly surprised at how stress-free he made this purchase for us. We are grateful for his help and such a pleasant experience.

Eugene was very knowledgeable and helpful in our final purchase. We were undecided in what models to get and Eugene was able to help us make our choice that best suited our needs. We would recommend to our friends to go to PC Richard for any and all of their kitchen appliance needs.

Had a super salesman! So knowledgeable about what we needed to purchase our new mattress. His name was Eugene. We purchased a Sterns & Foster. PC Richard at Staten Island. We are very happy so far. We're very happy.

We have bought TV's, small appliances, a Viking refrigerator, dishwasher, stove, laptop PC and mattress/box spring from Chris and every encounter with him was professional and the purchase process seamless! He is wonderfully detail-oriented and made it a point to help us with our purchase decisions based upon our needs and always called us to ask how delivery went and if there was anything we could help with. We are in the market for a new washer for our daughter's home and he suggested we get the available dimensions and will help us choose the right one for her needs. Chris is very knowledgeable and delight to work with. We always look for him when we arrive at the store! We heartily commend you for the fine employee you have in Chris!

What a great experience. The sales rep Nick in the Wayne store was very knowledgeable and helpful. He focused on what our needs were versus just trying to sell a product. The products were delivered on time and install without a hiccup. Will highly recommend to friends and family.

Always great service and great prices. Buy all my appliances from P.C. The sales people are great and understand and know the products. If you are looking for great service and a fair price it's hard to beat. I would recommend them to anyone looking for appliances.

Side by Side LG Refrigerator - Loved the delivery team! Called before they came and did a good job of getting it into the spot it needed to go! They seemed to know exactly how to put the doors on! I would highly recommend PC Richards!

Our salesperson Bobby was fantastic. From first greeting us to numerous visits & phone calls he took care of the largest & smallest details of our dealings. Planning a new kitchen he led us in every way alleviating our concerns. Couldn't do without his expertise! Thank you Bobby.

We took a long time trying to find our son the perfect mattress and Tito was so nice and helped us make our decision. He went above and beyond what an employee should do. He knew how to make my son smile and treated us as if we were family. He is always friendly every time we see him. I know when shopping around Tito is the person we need to go to.

I purchased a High-end DVD player at your Bayside store. I had a major AV show at a nearby hotel in Bayside and due to technical reasons our HD playback system went down. The solution was to buy a DVD with HDMI output and playback our show on it. Louis helped us with the purchase. Later, we realized that we needed a different type of DVD with RCA input and output. Louis took our urgent call and said to come over since you had what we wanted. He did the transaction very fast knowing we were running out of time.

Benjamin is a very helpful, friendly, and kind sale counselor. He is always welcoming, which makes me buy everything I need at P.C Richard & Son. I buy my washing machine, my blender, and TV at P.C Richard and & Son. I really recommend P.C Richard & Son and Benjamin to everyone. Thank you!

Great customer service and the best product! I will definitely be in the next time I need any appliances. I find difficult to shop online due to lack of personal contact. I appreciate them taking the extra effort to assist me always.

Went in to look at mattresses and the sales person was great. He gave my fiancee and I insight on which one would be best for us. He helped me get a card and get the mattress we wanted quick and easy. Overall great experience.

I use PC Richard all the time for my job purchases. My rep, Silvio ** from the store located on 23rd Street in Manhattan NY takes excellent care of us all the time. Even when he is on vacation, he answers my call. That's what I call service. He is the best.

Tom, Benjamin and Ramon have been excellent throughout my purchase experience including service as well as helping replace a deficient air conditioner model. I visited the 14th St NYC store again today in person with Tom. Thank you P.C. Richard & Son!! I will definitely be a loyal and returning customer.

We had a recurring problem with our Avanti refrigerator. After a second service visit to our home, the problem was clearly unfixable and we requested a replacement. Rocky, the service manager at our Staten Island P.C. Richard & Son, was extremely sympathetic to our difficulties. He happily honored our replacement warranty and also was very helpful in helping us navigate through some delivery obstacles. We are extremely grateful and satisfied with Rocky's efforts and will continue to be P.C. Richard and Son customers. Thank you Rocky and P.C. Richard and Son.

I had a great experience with Richard at your Plainview store. He was knowledgeable and a pleasure to deal with, from start to finish. I didn't know a lot about buying a stove and it made it very easy. Thanks Richard for being an amazing salesman!!

Benjamin is a problem solver. After two failed attempts by the shipping company to deliver my TV to my Florida residence, Benjamin came up with a workable solution and was a true professional as we work out the details. Outstanding customer service!!!

** Matthew is a great worker at PC Richard and some store on Richmond. He has always been informative and helpful with each item and product he is showing. I really like the way he helped with showing me a more affordable deal for my budget. It's hard to find people like him.

Came to buy a dryer. The worker helped us with the choice of the brand and explained all the functions and installation requirements of the item. The guy who helped us is Yahya. Would recommend everybody to refer to him for help. Will come back to this location again to purchase something.

I had my air conditioning unit burn out the night before I ran into P.C. Richard 576-80 86th Street Brooklyn NY 11209. ** and his manager ** which I wish I got his last name were unbelievably amazing in assisting me in an a/c unit and for a great deal as well. They knew I was in a rush being I had to go to work but had to get an a/c and install it for my family before work. They had me in and out in about 15 minutes with the exact unit I need. This unit is a thousand times better than the one I was looking at. They are a great team. I will definitely go back to that P.C. Richard to buy something from those guys again.

Service with a smile for Refridgerator - Bryan was a great help. Patient and always smiling. Purchasing process was easy. Got the day I wanted for delivery. Manage Steve was just a friendly and made sure my experience went smoothly. Will go to this location again and again.

I am not someone who generally writes reviews. Even a less than positive experience is something I normally take in stride and forget about it. PC Richard does not have the best prices, but I've been shopping there for almost 20 years because I thought they had good service and stood behind the products they sold. We are so disappointed in our experience with PC Richard that I want other people to know what they're in for.

Any time that me and my family need appliances we come to see our salesperson Mathew. His gives 100% of himself he is helpful and pleasant and it's a pleasure seeing him and dealing with him, that's why I came back to PC Richards.

I have been a PC Richards customer for over 25 years and have purchased all of my home appliances from PC Richards. Today I went to the Carle Place, NY store to purchase a refrigerator. Mike ** was very nice and respectful and processed my order quickly and provided a delivery request on the day I wanted.

Recently went to the Bay Ridge PC Richards and happy to find out Nick one of the managers was back. My 84 year old mom needed some items (Fridge and stove) and Nick is so professional and knowledgeable. My tenant manages one of the Best Buys and I still go to Nick because of my loyalty. He is a keeper and should be proud of having Nick servicing one of your stores.

Our experience in purchasing an oven and a refrigerator was enhanced by Yahya. He was knowledgeable, pleasant and made the experience a wonderful one. He listened to our concerns and addressed them, finding the best fit. We will certainly return to this P.C. Richard for future purchases.

Refrigerator - Salesperson was great, gave discount when I first made the order. Then there was a delay in the order and he followed up with a call explaining the delay and offered an additional discount to make up for any hardship.

I had purchase a KitchenAid French fridge. I used it for a few weeks and the upper part (food area) stop cooling, however I made a report and they send out the technician and he found out parts need to be replace and it need to be service. I buy a brand new fridge not a refurbish. When I call PC they say they cannot issue a new fridge. They have to replace the parts. This is very unsatisfied for a customer. I NEED A NEW FRIDGE NOT OLD TRASH. STOP SELLING TRASH AND SAY IT'S NEW. ALSO THIS WILL GO FURTHER IF THIS CANNOT BE RESOLVE.

My sales counselor Richard **, was extremely helpful, friendly and knowledgeable and even though the product wasn't on site directed me to the Farmingdale distribution center where it could be picked up. He should be commended for a job well done.

We have a Samsung refrigerator that is a year old. It is being services for the third time. This time the refrigerator fan went and we lost $80-100 of food. It took 4 days to get someone to look at it. They ordered the part. After 4-5 days the installer shows up with the wrong part. Now 4 days later we find out the right part (hopefully) is in but it will take a week to get someone back here to fix it. This is totally unacceptable. Not only is the product terrible but the service is worst!

Very pleasant experience! Would recommend to friends and family and would be sure to go back for future needs! Dorothy was helpful, pleasant and knowledgeable! The delivery time was exceptional... Even though was called to change the order the next day!

We were looking for appliances for our new office space. My sales representative was Ryan. We didn't know exactly what we were looking for. Ryan was very helpful in picking out the items we needed. He got us a great package deal, and he helped load them into our vehicle. Great customer service start to finish. I will definitely be looking for him on my next visit.

Thank you Adam ** for your superlative service, professionalism and willingness to handle my issue with my air conditioner. Your speedy service allowed me to get my delivery the next day. Thank you for your prompt assistance and thank you PC Richards for employing such dedicated employees and for being such a reliable company.

I have done work with Benjamin on several occasions which has always been a tremendous experience. During this particular time I had an issue with my air conditioning system and I have 2 children who are chronic asthmatics. He made sure I was able to have my air conditioner serviced and reinstalled. Benjamin is very professional and helpful, he is a great example of what all customer service reps should be like. I also worked with Jamie who assisted Benjamin and myself, he was very polite and helpful. Because of Benjamin and Jamie all of my needs are taken care of.

My sales counselor ** at the 86th street store, was super. She took the time to answer all my questions and to look things up when she didn't know the answer. All in all a very good salesperson. I would definitely go back to that store for my other needs.

I got good service and they helped me set up the computer. I didn't understand but someone came over to my apartment and helped me set everything up. I had a lot of trouble and didn't know all the details of everything but the man whose name was Kenya fixed it all for me and everything has gone well so far.

Benjamin The store GM - This gentlemen was more than a great help to me as well as other. His multitasking skills are tremendous. I was more than grateful to get attended by him. Anytime I'll have a question or any issue I would not hesitate to call up the store or stop by and ask for him. Thanks to him I would forever come to this PC Richard store and purchase any item as long as he's there. He deserve 10 stars.

Sue who was the sales person was very nice and knowledgeable about the bedding brought me to the right mattress then told me about the free mattress. She sold me. My mattress and box spring came in on time but was damaged, Sue called me and told me she ordered another shipment and when I got it the men were so pleasant and kind. Thank you PC Richard and Son.

Both our salesman, Serge and store manager Richard were very helpful and determined to ensure we were happy with our purchase. They provided answers to all our questions and were very cordial and accommodating. The service we receive at this store is the reason we come back time after time.

Very pleased with my experience, the staff was accommodating and knowledgeable. I was greeted and helped make an educated decision on my purchase and as always the price was very competitive. I was highly recommended P.C. Richard to anyone...

I worked with Ralph at the Brooklyn store for my order. He was very knowledgeable, friendly, and patient. I explained that I was doing my kitchen over and I was looking for quality appliances for my kitchen. Ralph made recommendations that were right on target. With his recommendations and after reviewing his suggestions I made my purchase. I know who I will go to for any of my appliance needs. I'll call Ralph!!

I was in the market to buy a car audio system and a dash cam. Sale counselor Sylvia approach me asked did I need help and I did. Sylvia help me to decide on the right model for me. When I asked specific questions on interaction between the two units she could not answer and, her install tech was on vacation. Sylvia called other stores until she found someone who answers all my questions and get an 21.75% off on the head unit, that excellent service.

We have purchased an air conditioner, a ring (with attachments chimes & router extender) & a range from P.C. Richard on Flatbush Avenue in Brooklyn, NY and each time we were surprised & satisfied. We bought from a gentleman named Luis. He educated us on products (for example: I did not realize that fancy hot plates (conduction types) need special pots/pans. Luis was aware of all the products in store & was able to show us what would work in the situation we described. We were so pleased with his presentation, knowledge of products & pleasant manner; that we referred our son & our cousin to buy from him as well. My son purchased 2 air conditioners & our cousin purchased one. All whom he served in PC. Richard were satisfied & happy with product, sale & purchase price. Please let Luis know he is great!

My wife and I went to PC Richard to purchase a stove and dishwasher. The salesperson, John, was extremely helpful and knowledgeable with the products. He took his time helping us and made sure we got the best product available. The manager, Bobby, was very fair with the pricing of the items. He was very helpful and made sure we purchased the items we selected. We are very pleased with the services at PC Richard and recommend them to friends and family.

I like P.C. Richard & Son. I will recommend this company to my friends. Their service is very good. They delivered the new stuff to us and also haul away the old one, which brought convenience to me. I changed my deliver date several times. They still made a good arrangement to meet my requirement. I really appreciate that.

We were greeted by Marcus, a very pleasant and knowledgeable associate, as soon as we entered the store. He helped us pick a AC we needed and he was very quick to check its availability and pointed out its features. While we were there we decided to check out the mattress section, Marcus was a great help and set up our deliveries same date. We have been a customer of PC Richards for many, many years and have always been treated well.

I initially gave a bad review after buying a defective refrigerator and being told by the sales person that it would be repaired not replaced. After over a week of frustrating calls I got in touch with a manager, Julio who was able to get me a new refrigerator. I change my review from one to four stars.

The in store experience was positive. I checked several stores and found your prices comparable. The gentleman that helped me was not pushy and I liked that. I did not commit at first, wanting to think about what I was told. I came home, reflected and returned. I like not feeling pressured into decision making. The gentlemen who set up the flat panel TV were very nice to deal with. They were very efficient and careful in their navigating my home.

Great customer service! Came in for a dishwasher and they price matched from another store. Very knowledgeable and helpful! Jonathan and Billy made the entire experience of appliance shopping much easier and way more enjoyable! Absolutely recommend! I was very happy with my overall experience!

I frequently shop at P.C. Richard and Son. I always get quality products at great prices. I recently purchased a mattress set with the help of a sales counselor named Steve **. Steve was courteous, and answered all our questions knowledgeably. The mattress set was delivered in just a few days, they removed the old mattress, box spring and frame and then set up the new mattress, box spring and frame, in no time at all, with no mess! So professional! I am so thankful for the prompt and exceptional service.

P.C. Richard and Son, has always provided me with the highest quality products in the store. I use ** on the 86 St locations in Brooklyn N.Y. -- he's professional, and attentive to my needs and my budget. Thank you P.C. Richard and Son for having professional employees.

I have dealt with John for a few years now on the Francis Lewis/ Northern Blvd location and I am extremely satisfied with his service. I have referred people to him and am even willing to pay more than other companies because I know he will do a great job and always follows up.

Always quick and easy. They even addressed delivery issues around my schedule. Salesperson was great and I never have to wait to be helped. Strangely they sell mattresses now lol. I winded up buying two. Excellent prices, caught them during a sale.

Washer/dryer - Over the years, we've bought many appliances from P.C. Richard - Bay Ridge with very positive experiences. Our last purchase was no different. Thanks to Joe, who is very knowledgeable, and his manager, our purchase was easy without any kind of pressure or hard sell.

“The reward of a job well done is to have done it”. On August 29, 2017, I had technician Miguel ** come to my home to check my refrigerator’s ice cube dispenser and dishwasher. I had at least three previous visits due to the same issues with the ice maker. Mr. ** handled the situation professionally and quite efficiently. He took the components apart, checked the water pressure, the lines, and the filter; within minutes he had the refrigerator freezer working quite efficiently. The ice cubes were the proper size and were falling into the receptacle. The water dispenser and ice maker had not worked properly in the last five years.

Working with Scott is a pleasure. He always directs me to the right products and offers the best prices. I have gotten all of my kitchen appliances, TV's, and iPads from him. We have never had any problems with anything we have purchased from Scott. I highly recommend Scott.

The store manager was very helpful, and I am totally satisfied with my purchase. Great flat screen television. I come here often and whenever I need to purchase a new television. Will recommend this store to friends and family. Will also do reviews whenever I purchase anything from this store in the future.

Robert was really very helpful with my purchase. Robert has always been very helpful and kind to us every time we shop at your store. Robert has been our salesman for many years. We have known Robert from the store on 20th Ave and 86th years back.

I have been purchasing products from this store for the longest. There is one salesperson that we truly love to deal with, his name is **. What a nice, professional guy. If you ever go into the P.C. Richard store on 46 west, in Wayne, NJ, ask for **. He is always there to help, to make sure you get what you are looking for, very professional. Because of him we purchase from this store and try to see only him.

We always come to this store because we love Lou. He's so helpful and very knowledgeable. This time we also had the pleasure of working with Eric as well. Excellent and very knowledgeable. Great employees. We come here for all of our electronics, appliances and now mattresses.

I received my new dishwasher with install, the two techs that arrived were very courteous and professional. One of the best experiences I have had with a new appliance delivery and install and it was so easy to review, compare and order product online. Would buy another appliance from P.C. Richard without hesitation.

The customer service was great, efficient and full of smiles. They greet you people at the door and on sales floor with a warm welcome. Also employees knew everything about each of their station plus recommended great deals to ensure you live with plenty of money. A wonderful experience.

Very happy with my new Samsung washer and installer & delivery were quick, neat & courteous. Have been a long standing P.C. RICHARD customer and will continue to place future orders. I am very happy with all the appliances I have purchased over the years.

On Thursday the 24th a tech came and identified the issues with my refrigerator the board and the fan. Said the parts had to be ordered which was perfectly acceptable. On Tuesday a tech came and installed the fan but had no board. No one can tell me why that was so. While the tech was great, my fridge is still broken. We are a family of 5 and the small loaner fridge is not cutting it.

Went in for a dryer I did lots of research on. Was greater and made the purchase quickly. Was set up with delivery plans and a 5 year warranty. Price on dryer was 100 dollars cheaper than surrounding stores and was a better buy than online. Delivery was fast and professional. Install took a half hour, they hooked up the lines and a new vent. Dryer works great so far, and it has been an all around awesome and easy experience.

Everything was great, except for the time window provided. The delivery was an hour later than the window of time given to me. The installation was flawless and the men were knowledgeable and clean. They explained how the dishwasher worked and removed my old machine. They were friendly.

The experience at P.C. Richard & Son in Baychester was excellent. I bought a new LG fridge, French doors and was assisted by one of the best if not, the best floor salesman from P.C. Richard. It was a great buy, and the service was outstanding!

My experience with my sales counselor was excellent. He was very patient and made sure I was getting exactly what I wanted. He made sure I got next day delivery since I was without a working refrigerator. My only complaint was my delivery was 1 hr later than my window.

I would like to express to you my total satisfaction with P C Richards. Your General Manager, Jerry ** at the Plainview Long Island store is what brings me and everyone I know back every time we need an appliance and now mattress. He never stops trying to help when problems arise and turns these unavoidable situations into pleasant ones. What an amazing manager as he has such a friendly disposition and great personality. Everyone I speak with trusts Mr. ** implicitly and never has an issue going to his store first and last. No reason to price around as trust is more important and PC Richards always has the best prices anyway! PC Richards is lucky to have a person like Gerry representing the company.

PC Richards was very professional. While I was out of town my dryer broke. My family back home in NY was left without a dryer. I called the store and the salesman Matt ** helped me tremendously. I purchased both a washer and dryer without ever stepping in the store. I completely trusted his judgement with both make and model and am completely satisfied. Thanks for helping me make the best choice with both my machines!

My salesman Ollie was amazing, Helpful and knowledgeable. He helped me decide which oven to pick and When the delivered oven was defective I called him and within 24 hours he delivered a new stove! I was amazed. Thanks Ollie.

What started out as a bumpy ride with 2 new washing machines by Samsung not working properly quickly turned into a happy ending as the PC Richard store in Danbury allowed us to swap to another model of equal cost. Now everything's great!

I've dealt with a lot of stores in my life! However, none can compare to the service I received at the Milford, CT P.C. Richard & Son Store! I dealt with Bert! He was so personable and patient with me. I had a problem with the size of the refrigerator I purchased. It was my own fault. I wanted a counter depth only to find out after delivery it wouldn't fit. I kept it for a couple of weeks thinking I was going to have to buy a new one! I went into the store to tell them my error and to my surprise they bent over backwards to help me. It only cost me a small delivery fee to exchange. And to my surprise the new one was on sale as well as the other items I had purchased.

Sales person Louis is an amazing employee. Not only was he a tremendous in helping me put together my package of appliances, but he previously helped my son after the terrible Sandy flood. He is a godsend! He is one of the best employees that you have. Please make sure to acknowledge this comment.

Purchase Kitchen appliances - Selection process was assisted by salesman (Mike) with recommendations to ensure satisfaction. This purchase is one of several from this company and location as recommended by friends. We now await the delivery and installation process which coincides with the solar eclipse.

Just over a year ago, I bought a brand new Samsung French Door Counter Depth Refrigerator from PC Richard & Son in Milford, CT. This past May, the refrigerator wasn't cooling and was making a loud noise. I made a service call and a worker came out a week later and said it needed a new fan. They had said I needed another service call to get the new part installed. Another service visit was made a week after that, the fan was installed, and a majority of my food spoiled and had to be thrown out. In addition, I kept having to take off of work for each service visit. About two weeks later, the refrigerator wasn't cooling again and the temperature read 78 degrees. I went to the store to make a complaint to a manager and the manager called corporate and they wouldn't connect him to a corporate manager.

We recently purchased a refrigerator, which we had the same problem with four service calls and didn't not repaired. The only people who was willing to listen and help was Brad **. Thanks to Mr **, I will continue to purchase in the future and only through the Lawrenceville, NJ location.

Purchased refrigerator/freezer and dual fuel range in May of this year. Requested delayed delivery till August. Had a delightful purchasing experience, with an enthusiastic salesman; Delivery was on time and on the date requested. Installation was done well and professionally. Telephone follow-up by the store was much appreciated. The minor adjustment questions/problems were handled quickly and pleasantly by the sales manager. We had a VERY GOOD experience and will be certain to return to P.C. Richard for future purchases.

Brian has been our go to guy for electronic and all appliances so we've met him over 10 years ago in your Elwood store. His knowledge honesty and caring is why we followed him to Bay Shore. We know he will make sure we get the right product for our family. I am in sales (Real Estate) and it is heartwarming to be treated as I treat my customers. He is an asset to your company.

Joe ** treated us with respect and professionalism. Our new Subzero refrigerator was delivered and installed smoothly within three days of the order placed. I would recommend anyone who wants to be treated in the same manner. What a pleasure to work with PC Richards and Joe ** can't thank you enough.

Today my washing machine was picked up and replaced. I have to tell you the delivery was very professional. The driver and helpers were exceptionally friendly courteous and meticulous, great representation for PC Richard. I am a 50 year customer starting at your Bellmore L.I. store and now for 12 years continue with you in New Jersey. Today's experience just justified my continuation to buy from you. Andrew and Ryan in the Manalapan store were fantastic. Could not ask for better service. Congratulations on having such great representation for your company. I will certainly continue to buy from PC Richard.

I wish to thank and commend Benjamin for all the assistance, professionalism and follow up that he provided on the purchase of my Sub-zero refrigerator, Friedrich air conditioner and Stearns and Foster mattress. He is an asset to your company and I will only deal with him regarding future business.

Business was handled in a professional manner, agent was knowledge on the product and had a good demeanor. This is all I have to say. The store seems to be well kept. I appreciate the parking facility as street parking is very difficult in this area.

As always, our experience when entering a PC store was excellent from the moment we entered until the moment we left. We walk in knowing what we want, there is no upsell, the price is always as advertised & the salesperson was excellent.

My experience with Joel from your Paramus store was so personal and kind that I had to share it. Joel gave me his cell phone number and spoke to me on his own time on a Sunday trying to help me with setting up an air conditioner installment. My feeling was that I was dealing with the owner of the store. I can not remember experiencing a sales person like Joel.

Stackable washer and dryer, Frigidaire - bought the unit from P.C. Richard & Son 10 months age. From the very beginning lint deposited around the door and the around the rim around the door each time the dryer is used. I called pc richards for service and the tech came out and said there was a venting issue in the building. He also shortened the venting hose. There was no improvement. I contacted frigidaire. Told them the problem and they sent a local appliance service who changed gaskets around the door and the lint trap assembly which did no good.

I needed a new refrigerator, my old one stopped working, something simple to use as a spare unit. The salesman showed me what I needed to see the right size and color and sealed the deal. Everyone at the store was courteous and helpful and knew their job.

I have the best sales person Rich **, he is very knowledgeable about all the products that they sell. He always gets the best deals even if it's going to be on sale too! He's very personable and makes you feel welcome to the store and doesn't push you into buying if you are just looking or comparing prices. They will match any other competitor!

I appreciated P.C. Richards hearing me out and reaching out to me. I hope that they took my situation and learned from it, so they can continue to work on their consumer experience.

Purchased an open box refrigerator Whirlpool Refrigerator Model WRS322FDAM. The salesman Tim was reluctant to sell it at the price the manager Joe was giving me and was trying to get me to purchase a different one. He was talking about the size not fitting through doorway. I got home, did the measurements and he called about an hour later and asked me about the space. After I told him it would fit, he said "Well the refrigerator is dead, not working." I found it odd to believe. When I offered to go back to the store to see it not working, he said "Oh no the item is no longer in the store." However, I'm going to request a refund back today. Very disappointed with the service.

Your sales person was Mark and Art. Very pleasant and attentive to what I want and made it possible for me. I have been going to that store because of the Customer service I received each time. I would recommend friends and family at any time for visit.

I was assisted Noel in choosing a refrigerator that was right for me. He suggested certain models and directed me to units that had features I needed. He also sold me on the one I ultimately purchased because he told me it got a very good rating. He was very helpful and friendly. The manager was also helpful in putting together the financing and recommending the service plan.

Martin ** was extremely helpful with our exchange of refrigerators. He a stressful situation a lot better. He researched the different brands on which one would able enter the house. Gave honest advice on what we needed. Very knowledgeable of all the products that we discussed.

We went to PC Richards in Carteret, the prices were very fair and the service was good. The staff is very knowledgeable as well. They helped us find the right stove in our price range and gave us comparable on dishwashers. The store was also easy to get to.

I couldn't be any happier when I shop at your Manalapan Store. Ryan goes out of his way to make me happy and get the best price. I drive from Brick for 45 minutes just to purchase whatever I need from his store, and will not shop anywhere else. I give him 10 stars.

My husband & I want to commend our Sales Counselor, ** at the PC Richard & Son store located at 2399 Richmond Avenue, Staten Island, N.Y. We arrived at the store on Sunday 8/6/17. We were greeted by **. We needed to purchase a mattress & box spring for an additional bedroom in our home. He listened to us which is rare today. We decided on the mattress & purchased it that day. ** knowledge is encyclopedic. He knows his business, We asked him additional questions about several different items we'll need for our home in the near future.

Last week I met with Carteret, NJ store manager Joe ** who was extremely professional and gave me a great deal on an LG 65" TV. I will return in the future to purchase additional electronics and appliances. I highly recommend Joe and his team!!! Thanks again.

I purchased an LG refrigerator 4 years ago. It stopped working and P.C. Richard continued to come out and try everything possible. This went on for nearly a month. We stopped into your Newington store a few weeks in and met Tom **. Tom continued to call and help and confirm that we were being taken care of. When Tom said he would call he did. I will never buy an appliance. Only at P.C. Richard. I can tell you how much I appreciated all his hard work. Tom finally made it happen and we were offered a full credit for the LG. What a nice surprise to work with your entire staff. Thanks.

Shopping with Scott ** is always a pleasure. I have worked with him many times and have never had a problem. He is a very knowledgeable salesmen and extremely helpful when making decisions about which product to purchase. I would highly recommend him.

I was very pleased with my recent purchases at the West New York NJ P.C. Richard store. Needed wires for install and the guys checked my needs and recommend the proper components at a great price. Great manager Luis and Team.

I was greeted by Brian the store manager as I entered. After inquiring as to the purpose of my visit I was introduced to Mike **. Mike was knowledgeable and helpful and assisted me with all facets of my selection and purchase. Mike answered all my questions fully and with a smile. I highly recommend PC Richards for all your appliance needs.

Could not be happier with my experience at PC Richard. Salesman went above and beyond to help me with my purchase. I am so pleased with my experience with dealing with this store and would highly recommend to all my friends and family for their next purchase.

Purchase a cooktop - There was a large selection on the floor and what wasn't available on display was online. The salesman was knowledgeable and helpful. The new cook top was delivered promptly as promised. I had a couple of special requests and they were honored. I would certainly return.

Vanessa my salesperson was friendly and knowledgeable. I had a very pleasant experience. Mike the manager was also a pleasure to deal with. I always tell everyone I know that P.C. Richard is a great company with the best prices. Thank you Vanessa and Mike and thank you P.C. Richard.

Shak the sales representative provided excellent customer service. The store manager also provided excellent customer support and great pricing. Both were very personable and knowledgeable. The Samsung range and GE Profile Microwave Oven were great buys. The service contract on the range was exceptionally reasonable. The installers were professional and provided excellent installations, very clean. I will be back! I am a very happy camper! Thanks to all PC Richard employees.

I would like to bring to your attention some feedback about the salesman, Louis, who helped us purchasing some appliances today. I believe he's a good, helpful, and knowledgeable person about his job. On top of that, he is a great asset to the company.

Nick helped me find an appropriate refrigerator for my apartment, all over the phone. I gave him the size of the old one and he found me a great replacement. Then he arranged delivery and removal of the old unit. Excellent job. I would recommend.

86th Street store on 3rd Ave in NYC was recommended by my sister when I was looking to replace my microwave. The service by the sales person, Anderson was excellent. He listened attentively and showed various samples. Anderson suggested options that he felt would meet my expectations. The time frame from the buying and installation of the microwave was short and effective. Installation was completed with clear communication, so I did not stress out. Great service with classy old fashioned courtesy in this hectic town of NYC!

Extremely satisfied with the service I received at the Totowa store. I went in looking for a new washer and dryer and Dawn who was very knowledgeable got me the perfect washer and dryer for my situation. Install and delivery were flawless. The dryer did not work correctly however and was picked up and exchanged. No questions asked for a perfect working unit. I will continue to buy my Electronics and appliances at PC Richard like I have in the past. Thank you.

Wall Oven purchase - good experience. Sales person was knowledgeable. Tim went out of the way to answer our questions and made our experience pleasant. He answered our questions and did a great job. He explained financing and gave us his full attention. I would recommend PC Richard to friends.

I needed a TV so I decided to try P.C. Richard's in Carteret, NJ. The salesperson Bobby took his time and walked me thru all the different TV sets till I found what I wanted. He even knew about 4K TVs. Thank you Bobby! Looking forward to my next purchase.

Everyone that I dealt with was extremely helpful, knowledgeable and patient. They took the time to find answers to my questions and work with me to match up my appliances and work with a difficult refrigerator measurement. I would highly recommend the Ledgewood store to anyone looking for appliances.

We had a very pleasant experience with Scott helping us select a new range and microwave! He was very thoughtful and courteous and very detailed to be sure that what we had purchased would fit in our kitchen. We would likely shop for additional purchases in the future at this store! We were also pleased with the delivery and installation.

I purchased a Whirlpool refrigerator from P.C. Richard located at 576-80 in Brooklyn. The salesman ** was very friendly and helpful. The manager and staff were also courteous. They all worked together to finalize my purchase quickly.

Bought these Airpods from Kenya at the Queens Boulevard, Forest Hills location. Did a great job, he and everyone else were very helpful and friendly! I've already bought a TV there, and I'll keep coming back for all my electronics needs.

I bought an expensive television from them in late 2015. I had to have one major repair several months ago and was without use of the television for almost 2 weeks. Now they have to replace the LCD panel and I'll be without use of the television for another 2 weeks. I've told them I want a new television at this point and no-one wants to hear anything about it. The Nanuet store manager was rude and curt and didn't want to be bothered. He put it on his Service Manager. Meanwhile it's another 2 weeks without an expensive relatively new television. Very turned off. Would never deal with them again!

Second visit to this store this year. Sales persons are most attentive. They greet you at the door and provide the most professional attention from the beginning to the end. They know their merchandise and respond to all questions. I would recommend this store to everyone. In addition, delivery is smooth, on time and delivery guys are very courteous and professional.

I would like to give an excellent reference for 2 employees of PC Richard. I bought a washer and the sales person was Kevin and he went above and beyond to make sure I was a happy customer and helped with the process. The 2nd employee was Sean and I bought my warranty with him and he provided excellent customer service to me. I would always refer family, friends to PC Richard. Also prices are great. Thank you for everything.

Today I went to P.C. Richards, Carteret NJ location, and could not be happier with the service I received. From the second I entered the store, the staff was kind, courteous and helpful. They were very knowledgeable about the products I was inquiring about and were able to set me up with a washer/dryer combo and a dishwasher from purchase to scheduled delivery. I have been going to P.C. Richards for years and I have never had any issue with any products or services they have delivered. I recommend going here for all your appliance needs!

Jonathan **. was one of the most helpful and knowledgeable managers I have dealt with anywhere. He was extremely helpful and we are very happy with our purchase. I would definitely shop.at the Plainview store again and would highly recommend this store.

I called when I realized I was paying overnight 46.00 shipping and it's not left and it may take three to six days. When I see that I called and tried to find one that's not a demo I could drive to, none were available, if there was he would have found it, so I need to make sure I thank him for all his help and effort in my behalf. Always a pleasure dealing with you. *****

Joe ** and Cecilio were great to work with. I walked in upset and frustrated due to a damaged refrigerator that I received and they did everything they could to reassure me that I would find what I needed and I was able to order a new fridge and leave with peace of mind. They were extremely polite and helpful. I would definitely want to work with them again.

Very good experience at PC Richard, disaster at Home Depot - Just under five years ago, we purchased a refrigerator from Home Depot in Riverhead, NY. Contrary to my normal practice, I bought an extended 5-year warranty. Just under five years from the date of purchase, the refrigerator died. I called Home Depot on Saturday, June 17, 2017. They promised to send a repairman on Monday (June 19). On Monday, my wife called the appointed firm, who said that they did not service our area (they were in Nassau, we are in Suffolk, County, NY). She spent an inordinate amount of time on the phone with Home Depot. HD finally scheduled another firm on the following Wednesday (June 21). They cancelled and rescheduled for Friday (June 23). The guy came late Friday afternoon, took one look, said it was a Freon leak and there was nothing he could do -- he did not do Freon leaks.

My wife & I walk into PC Richard. Two workers look at us, made eye contact but he walked away fine. I call another one who was on his cell phone. He turns his back on us. We felt really bad so we're on our way to the front desk for help and thank GOD Mr. Brian ** was there at the Jersey City store. This young man went above & beyond the call for service. He found us the Apple iPad 2017 we were looking for! If he wasn't at the store that day - we would walk out the store with no birthday gift. Thank you Mr. **. Keep up the good work! P C Richard needs more man like him.

I am extremely satisfied with P.C. Richard's products, services, sales reps and especially their warranty service. My husband and I always like to have a contact person to do business with and the current sales rep/manager is Vincent in the Paramus, NJ store. ALL of my appliances for both my houses were purchased at P.C. Richard.

Sean is an excellent and extremely knowledgeable salesperson. He went above and beyond to make sure we were satisfied with all our purchases in both of our homes. I would highly recommend Sean and the East Brunswick, NJ store to my friends.

My recent experience with P.C. Richard, Carle Place, NY. was amazing. I had the pleasant experience, of meeting vice president, Todd Costello, who happened to be in the store that day. He was both professional and courteous, and immediately coordinated with the managers there -- Joe ** and Mike **, to resolve the issues I was having. They showed first class customer service and customer satisfaction. My day may not have started out that great, but it immediately got better once I had these gentlemen attend to my concerns.

George was very helpful and professional and the manager Luis was very good. I do a lot of my business in the West New York store and everyone is always helpful. The store always has everything you need and if they don't, they will order it for you.

Order was placed in Southampton location for TVs, Sonos sound bars, brackets. Excellent customer service. Sales was knowledgeable and spent a lot of time explaining every detail to us about all the products. I also appreciate that they offered genuine advice without the pushy 'hard sell.' They were also very nice and friendly!

I have been going to P.C. Richard & Son for appliances for over 20 years. I have always been pleased with my experiences. On my most recent visits, I was helped by Roman. He provided great customer service, as he is professional, knowledgeable and helped guide me to choose the best appliance to suit my needs.

Professional staff at PC Richard and Son in Wayne, New Jersey. Had an issue with an air conditioner I bought there. A loud rattling noise was keeping my wife up at night. Talked with one of the managers there (Tom) about my problem. He was very helpful to my needs and was able to exchange my air conditioner for a new one. I would recommend this place to anyone. No hassles and friendly service.

We buy all of our appliances at PC Richards. Always through the same salesperson. Most times we also buy whatever is needed for new installation and extended warranty. We use our PC Richards credit card and take full advantage of any promotions going on at the time. My only issue this time was the cost of installation. Thought it was a bit high for what needed to be done.

Tito ** was an amazing help. Great experience shopping at PC Richard! I love this store and the great service. I was looking for something specific and Tito went above and beyond to make sure the model I was looking for had every amenity that I was looking for. I would definitely send friends and family members to him for help.

Service call on new refrigerator - First service call by ??? was a waste of time. After speaking with customer service and my sales rep "George", 2nd & 3rd calls by "Kevin" were great. He knew exactly what he was doing, was pleasant and fixed the problem. Kevin should get a raise and also a promotion teaching the other service guys! Follow ups by P.C. Richard's managers were also nice. If the problem stays fixed, I am extremely happy (and am happy with all my P.C. Richard's Bayshore experiences) and have bought numerous "big ticket" items from them in the past couple of years. BTW -- I was VP of a company for 27 years where customer service was "key" so my standards are super high!

I purchased a E210 Weber Grill and cover. Upon examining it at home (it was fully assembled and wrapped) it was missing parts and paper work. It should not have left the floor that way. I complained to the salesman but received no satisfaction. I was intent on returning the product. However, I received a call from the manager, HANK, Riverhead store who went out of his way to accommodate me. He called other stores until he found an upgraded replacement. He was truly professional and turned a bad experience into a positive one.

I go back a far way buying at P.C. Richards, as always I get value for my money, I would recommend this store anytime. Most of the appliances I have in my home was bought from your store and to my surprise all is still working well, some other appliances I bought elsewhere has became defective and I had to get rid of them.

Me and father have been going here for a number of years and there is an employee named Glen or Glenn last name I'm not sure of but he is probably one of the main reasons me and my father come to shop here. There are other reasons but the service we receive is on point every time. Any problem we got that there is many or any but he's always willing to talk about it. He is very cordial respectful and polite and always a pleasure to speak. Definitely one of the top 2 reasons we shop there.

While researching stoves and refrigerators, I found that the salesmen at the PC Richard of College Point, Fresh Meadows and Carle Place were very helpful before finally deciding to buy at the College Point store. Mr. ** was very patient with my questions regarding the appliances while I was trying to decide.

I just bought a house and the fridge left by the previous owners died. I needed a cheap small fridge to get by until I redo my kitchen. The manager did the right thing by me. He lowered the price of the fridge as much as he could and delivered to me the next morning. Overall great service.

It was a very hot day and I needed a new air conditioner unit for my living room. I had one that was quite old. A salesman approached me as I was reviewing their AC's and we began talking about some standardized features between the old one and the new one which put me at ease. But the unit seemed expensive and I asked him about discounting. Another salesman collaborated on selling me the floor model for considerable savings. The salesmen supported each other rather than being competitive. It put me at ease to feel part of a team solving my problem and saving me money. I am very happy with the experience! A plus!

Always have a good shopping time at the store at bay Plaza. I have the best sales counselor Tim. For year I've been shopping at PC Richards and I always pleased. Nothing negative to say. The experience is always good. The salesperson is very professional and pleasant. I always feel welcome and I know for sure I'm getting the best and guaranteed low prices. Thanks.

We had to quickly replace a washing machine. The salesman Shakir, was helpful in every way. He carefully explained the various options and brands in our price range. We got a great deal on a Whirlpool that cleans way better than the old machine. Delivery was 2 days later. The old machine was out and the new one was installed in 15 minutes. The delivery guys were great, courteous, careful, and thorough. When the next appliance goes we'll be back to Shakir and P.C. Richard in a flash. We highly recommend P.C. Richard and Shakir. Thanks guys!

Buying an Apple iPad - Very good service. Happy with the salesman who helped me out. Very polite and cheerful. Very accommodating. Would go back to see him again for my next purchase. He was very nice and very helpful in the choice of my purchase for what I needed.

I've always purchased my appliances from PC Richards because of pricing and promotions. This time the salesperson Dawn was exceptional. I told her what I wanted and she showed me everything in my price range. She made my shopping experience at the store pleasant. She's the best!

The refrigerator was repaired. It took 11 days and me taking 3 days off from work (first for original service call to diagnose the problem, the second day for the appointment to repair it after having had to call to confirm that the part had arrived and schedule the repair for between 7 and 11 AM on Tuesday, call again on Monday to confirm the Tuesday between 7 and 11 AM only to find out 10 AM on Tuesday that it would not be possible for them to come before 2 PM, and the third day for the actual repair on Thursday) but at least the repair people apologized for the scheduling. Clearly, not happy with the customer service but glad that the refrigerator was finally repaired.

We love our new air conditioner. The installer, Edgar (driver ID # **), and his assistants, were wonderful and thorough with the installation. They took the time to make sure everything was done correctly. We are very pleased. Thank you.

Joseph was a great help. He was understanding of my needs both practically and economically. Couldn't have been more helpful with showing me around the store and thinking about my wants and asking me questions to get a better understanding of my situation. Left with a purchase of a mattress from Stearns and Foster that I am very happy with and don't regret. Definitely going back to purchase more things for my new home.

Ali was great. He helped in every way for me. I will wait for him on every order!! From start when I walk in the door till my refrigerator arrived at my home. Thank you Ali & PC Richards & your delivery men. They explained to us what to do & how to do it. What a team. Thank you. I will always come back and tell all to see Ali for anything they need. Again thank you...

Jamie, the Asst Manager of your 14th street store has been AMAZING!!! She has gone above and beyond, get the "customer is always right " motto, and has understanding and compassion. Stacey who works with her is great too! They get 5 stars!!! Your management, repair and customer service people get -5 stars!!! I have wasted 2 days at home, I am a consultant and do not earn money when I do not go in! I will never buy from you, ever again and will tell everyone I know not to! I am LIVID!!!

I have been shopping at P.C. Richard for the past 25 years for all my electronics and appliances with with great service. I received a promotion gift card in the mail which I forgot to bring with me on my recent purchase (6-30-2017). I returned to the store (Ralph Ave. Store # 35).The manager would not honor the card! Which expires on 7/9/17, which is not good business.

Always satisfied with the best deal I get at PC Richard. Outstanding knowledge of the products and easy delivery. The only place I shop confident that I'm getting a good deal. And if I need any service for any purchases their warranty is backed by PC Richard!