P.C. Richard & Son Reviews

OMG!!! I had the best experience at P.C. Richard on Steinway Street, Astoria, NY. Oli, (one of the managers) and Mike as well were very thorough, knowledgeable, and friendly. He understood exactly our needs for the washing machine and he overdelivered. He also made sure to give us tips and recommendations for the future of our new appliances. Great guys! Could not have asked for more. They were very helpful, accommodating, good attitude and attention to details! If you want to have a memorable and positive shopping experience, please ask for Oli. You deserve more than 5 stars. Highly recommend this store and I will be back for future purchases. Special thank you to Mr. Oli & Mike.

I was treated with such great customer by the manager named Dean. He went out of his way to assure that I was well informed before making my investment. I want to express my gratitude for his respectable tone, demeanor and courtesy by even bringing my merchandise out to my transportation and did so without me even asking. I would definitely recommend and shop again at this location due to his unforgettable generosity and kindness.

Manager Joe ** was extremely helpful and accommodating. I needed to purchase a refrigerator for both my home as well as my office. Joe took extra time out of day to make sure my needs were adequately accommodated and did it with superlative service. I would definitely recommend making all your appliance purchases here! Five stars!

John was a fantastic salesman. He was kind and friendly. He was knowledgeable about all the different TVs. I knew exactly what I was looking for in a TV. He helped me tremendously with choosing the perfect TV. I am excited enjoy my TV. Thank You.

Sales rep was knowledgeable and took his time to ensure all of our questions were answered - pricing was fair & accurately represented online... No gimmicks - delivery was quick & easy... New appliances were installed within 3 days - will definitely do business with them again.

Took out the extended warranty offered by PC Richard on every appliance I bought from them. LG Washer electronics broke after exactly 3 years of use. This happened on a Sunday. A technician could not come until the following Wednesday. He came and diagnosed the problem as needing a new electronic board and said he would put a rush on it for Friday. Part still has not arrived at their warehouse. It is a week since the technician came and 11 days since my washer broke. Once the part arrives they still will schedule to install it so I am looking at more than 2 weeks with no washer. In a time when next day or 2 day delivery is possible from many companies this makes no sense that it is taking so long. Will not be purchasing from PC Richard again and would advise others to do also.

I been shopping around the state of NJ to get the best price on certain items, it seems to me that every time I end up at PC Richards in Carteret NJ and end up getting the best service and fairest price, thanks to the sales manager Bob **. My wife and I have been dealing with him for the last 8 years, he is such a super guy, a professional and a well likable person. I just wish all sales managers were like him. I’ve sent many friends and family members there and they all agree what a nice guy he is... they all have sent their friends and family members there because of Bob! I’m 67 years old so I’ve dealt with a lot of stores in my lifetime, this store is the best, I’ve personally had a problem with a washing machine a few years back where I had Bob go out of his to way to resolve the situation where I received a new one! Like I said before he’s a super great guy, one of the BEST!!! Trust me!!!

Omar answered the phone when I called. After two months of my husband and me discussing what to do - going to Lowe's and having them come measure, we still could not make a decision and figure out what would work. In less than 5 minutes, Omar confidently assured me that the fridge we wanted would replace what we have and fit and then let me know our existing W/D, purchased from you 6 years ago (and now experiencing smoking conditions during the rinse cycle) was no longer made. (I called Whirlpool and they were willing to send a service person for diagnosis, but frankly after smoke conditions and an hour trying to get through to them and then the service folks I decided it was easier to simply buy a new machine.)

Great Salesman Gerard **. The TV was a great price and has a beautiful screen. I feel confident that the price was the best I could get for the surrounding stored and trustworthy internet sites. Delivery was smooth without any issues, and it was delivered within the time frame indicated.

Mr. Silvio ** at P.C. Richard & Son was very helpful, accommodating, and polite. With his help, we found our fridge, dishwasher and microwave! They were delivered when we requested - no issues. We realized Mr ** sold us our stove as well a few years before. Very happy with all products!

We walked into PC Richards looking for a fridge and a stove. Our Sales Rep, Robert was very thorough, knowledgeable, and friendly. He understood exactly what we were looking for and he overdelivered. He also made sure to give us tips and recommendations for the future of our new appliances. Thank you so much, Robert!! You get 10/10 stars with us! Rockstar of a salesman!

OMG!!! I had the best experience at P.C. Richard on 86th Street in Brooklyn. Upon entering the store, a wonderful gentleman named Robert came to my rescue, and helped me select a brand new microwave for my kitchen. Robert was a rock-star. He made the whole experience fast and easy, so I could go on with my day, thank you Robert!

Delivery of our new Weber grill was on time and very smooth. Crew was friendly, courteous and helpful.They installed the new grill and took the old one away. Great guys! Could not have asked for more. Would also like to put in a plug for Weber. Our old grill was over 20 years old and still working. We looked around and nothing else came close. We're regular customers at PCR. It's always been a clean deal.

Awesome service!!! Please ask for Ryan **!!! The team at P.C. RICHARD CARTERET are amazing! Extremely helpful and very fair with the best prices around... and we shopped??? Truly the employees at P.C. Richard are working for the best prices for everyone!

I received a $316 receipt for a purchase that had my name and a very old email address not used anymore but all other information was not mine. I live in NJ - all info was for Forest Hills contact. I called P.C. Richard's support, was directed to security and only option was to leave voice mail. I have not heard back.

I have been a customer of PC RICHARDS for the past 20 years. My sales rep and all the employees in the Carteret New Jersey store have been wonderful to work with. I would highly recommend PC Richards and this store to anyone in my family or friends, which I have.

After searching for months and having a fridge sent back because the delivery guy from Home Depot said it wouldn't fit. Which we all figured he didn't want to be bother. I'm glad that happened because I went to P.C. Richard & Son and the salesperson name Delano was very helpful and informative. In fact excellent customer service by all involved. Superb delivery service. The two men who delivered today Saturday 4/28/18 went up and beyond. The best customer service and satisfaction I've had hands down! Highly recommend this store located in Barchester mall and I will be back for future purchases.

Purchased an Hp laptop and Swiss Army laptop bag. The salesman Robert ** was great. Helped us make a great decision and was very nice and courteous. We had just stopped in to browse and we were planning on purchasing from Amazon but he really showed us a great deal at P.C. Richard. We will be back.

On 04/26/2018 I visited the Carteret location to purchase a refrigerator for my garage. I experienced excellent customer service and had a very positive buying experience. Special thank you to Mr. Joe ** and Mr. **. I will definitely be back in the near future!

Stay away from P.C. Richard & Son if you don't want to get a heart attack with these people. I bought a stove now 3 weeks ago and the oven has never work, stove burners don't work either and PC Richard will not even do an exchange. If they don't sell used appliances, why would they have to repair a brand new stove? When calling this place can't even speak with a manager. This is my worst experience ever. Will NEVER shop here again.

The communication from my first call to service was amazing. The pre-text and the tracking info was great. I knew exactly who was coming and when. The repairman was efficient and fixed the machine quickly. The best repair experience ever. Keep it up PC Richards.

P.C. Richard is a top notch operation. I have been using them for over 10 years. Their prices are great and they have their own service people and they are the very best. They are very good at their jobs. They give you a four hour window and are always on time if not early if you want the best use of Richard.

My recent purchase was just another example of the exemplary sales and customer service experience I've encountered over the many years I've been a customer of this store. My salesman, Trevor **, was not only very knowledgeable but courteous and patient with us while we made our decision. He did an outstanding job. The experience was only made better by the two delivery men who encountered what I'm sure must have been one of the most difficult deliveries they've ever encountered. They needed to bring the washing machine underneath a deck which, unfortunately, is probably only four feet off the ground, making it impossible to stand up underneath it.

Great customer Service, good deals, great warranty, helpful staff, good attitude and attention to details. Chris our sales manager answered his cell phone quickly and promptly called us back and then came over my house to solve problem all in the same day. Very happy.

Mo was very friendly and informative when I came in to buy a Maytag washing machine. He provided helpful information about the product and reasons why the product I was purchasing was a good choice. I would purchase another product from him in the future.

Chris ** was extremely knowledgeable and took the time to answer all of our questions regarding functions, specifications, rebates, and installation instructions. He was able to share his own personal experiences with LG washer/dryers and made us feel very confident with our purchase decision.

Around September or October 2017 I entered the P.C. Richard in Carle Place. I was greeted by Rich **. I purchased a Samsung 4K HD TV size 49 inch. It is a beautiful TV, the pictures are great and the price was unbelievable. So in March 2018 I returned to P.C. Richard to purchase another. This time I was assisted by Ron. I placed a down payment on another Samsung 4k HD 49 inch TV. However when it came time for the TV to be delivered that brand was no longer in stock. Ron took control and made sure I received a replacement TV and within the price range (it in fact was less than I originally paid) and I had the TV 2 days later. It turned out it is a Samsung 50 inch 4k TV.

Very good experience in every way. Salespeople knowledgeable and helpful. Delivery as promised with a call before arrival. Also several e-mails to keep everyone informed. I've always had a good experience shopping at P.C. Richards and I would highly recommend to all my friends.

Joe and Sehun were the most helpful with our mattresses purchase. They worked with us and we were very satisfied with our price and quality of the merchandise. The selections were fantastic and plentiful and the deals were amazing. We would definitely come back again and again for future purchases.

Craig is very knowledgeable and helped make our experience and decision easier. He has assisted us in many previous purchases. PC Richard is the first place we go to purchase our appliances and electronics. We are always happy with our purchases and experiences.

I've been buying from P.C Richard and Son for many years. Spent thousands of dollars the very best products. Their sales people are extremely wonderful. Make you feel like family. Love the establishment and would recommend to family and friends.

Roy is incredible his knowledge of the appliances is amazing!! Great service and quick!! Every time we go there he has the best stuff!! I recommend everyone to him because he is honest and trustworthy and a gentleman.

I purchased my Maytag washer and dryer with warranties from Chuck **. I am a fellow firefighter and Chuck was very professional in his knowledge and friendly and personable with his handling of my purchase. He gave me excellent advice on the products according to my needs and I am very happy with the deal he gave me as a fellow firefighter. I was recommended to Chuck by another firefighter and have purchased from him in the past, and I always recommend him to the other members of my fire department. If I ever need anything that P.C. Richard carries, I have and will immediately call Chuck and I know that I will get the best service and best deal possible along with the peace of mind that I am purchasing from someone that I trust who genuinely has my best interests at heart.

Excellent service. Corey, our sales rep was excellent getting the refrigerator ordered and delivered in three days. Would highly recommend P.C. Richard to anyone looking for new appliances or televisions. We purchased at the North Haven Ct store on Wednesday April 11, 2018, after a very negative experience at another vendor.

Salesperson, Hani, was helpful, polite, professional and amazing, knowledgeable about the products and which is suitable for our need. He helped not only to purchase but also accommodating our schedule to arrange the delivering, installation and taking away old machines. Delivery guys was on time and did great job removing old appliances too.

I am so pleased with the customer service I receive whenever I go to PC Richards. I've bought numerous products from their Carteret store from humidifiers to washing machines. My appliances always get delivered right on time and without damage. In particular the store manager, Joe **, has always been very helpful and has always gone the extra mile to make sure all my needs are met. There is no other place I would trust to deliver this type of service and I will continue to be a loyal customer.

I buy all my appliances from PC Richard. I purchased an All Fridge All Freezer set in 2012. The Freezer needed to be replaced in 2017 after countless service calls. This year the Fridge gave out before Easter-after only 6 years! The service people sent parts for the wrong fridge! Again I buy all my appliances from them even my rental properties. They installed the wrong compressor part in my fridge voiding manufacturer warranty. Now they told me to replace the fridge but since the price changed I must pay the difference over $300!!! Manager, Jose, of Nanuet, was rude and belligerent.

The staff at the P.C. Richard & Son in Carteret NJ were fantastic. Got a great deal on an entire kitchen appliance set along with a washer/dryer from Joe **. We were assisted by Osei when deciding what was best for our needs. He was very knowledgeable and patient while working with us to figure everything out. Got everything we needed and with a discounted warranty. We will definitely be back there soon for more! Highly recommended. Thanks again guys!

Several months ago I went into the P.C. Richard store at 205 E. 86th Street. Although I was just researching three major appliances and was not ready to purchase anything, salesperson ** was courteous and very informative about the specifications on the products that I needed. He was remarkably patient with the many questions that I asked, encouraged me to take my time in perusing the appliances, and gave me his card before I left. Impressed with **'s professionalism, I returned on 2/23/18 to make the purchases.

I just purchased a Frigidaire electric stove at the Lake Grove showroom. I have had nothing other than a great experience, from purchase to receipt. Kudos to Joe and Ibraham. Everyone was helpful and friendly. They even adjusted the price when an employee sale was in effect. I recommend the store at Lake Grove, PC Richard & Son highly.

Friedrich slide out A/C - I bought this from Abu (**) in store #64 on the Upper West Side, B’wy & 86 st. NYC. Abu & his manager were wonderful with me & made buying my AC a really good experience! Also, I had to switch the delivery date, which Abu handled, & it was delivered on the new date without a hitch. Thank you very much, P. C. Richards!

Salesperson was helpful and went out of his way to inform me about the product, and to help complete the sale. There was a protection agreement which needed to be dealt with, and it was taken care of efficiently and quickly.

I have been a customer for over 20 years and I’m only 46. Never a doubt in my mind on where to go for all my home appliances, electronics and all of my many TVs. On my last venture I was helped by Jerome ** and I can not be more pleased with my experience. He not only helped with our purchase but made sure everything went as I wanted!! Great prices and most of all Great people make a business!! Thank you!!!

The appointment was timely kept. The two workers acted in a very professional manner, and completed the above the installation of the new dishwasher and the removal of the old expeditiously and without a hitch. I would highly recommend P.C. Richard based upon this experience.

The delivery was on time. Installers were skilled and friendly. Job done neatly and expertly. Went above and beyond when I didn’t hear the doorbell and persisted for a while instead of just leaving. Wonderful experience for a change. I will use PC Richard again definitely.

I could not be more pleased with the customer service I received. The manager Joe was extremely helpful and professional, he hooked me up with salesperson Scott who was just phenomenal! Scott was very knowledgeable about products and services offered by PC Richards. I will not go to any other store ever again! They have everything you need and treat you as if you were their only customer! Sending everyone I know to PC Richards in Carteret, NJ!!! The best shopping experience I ever had! Thank you Scott & Joe! Amazing people!

Elmont Store Purchase - I just bought a new A/C unit from Craig. He was by far the best salesperson I have ever dealt with at P.C. Richard - very knowledgeable, respectful and courteous. I will only see him from now on! Thank you.

My wife and I bought a new washer and dryer and Joe ** made the buying experience fantastic. He was a pleasure to deal with. The delivery was also on time and a great experience. Thanks again for taking the stress out of shopping.

Carson a manager at the Levittown store helped me out. He along with his superiors were very helpful. They did the right thing to correct an earlier Dryer problem with lazy previous installers. Because of this completed successful project I will purchase from them in the future in fact this same Levittown store.

We walked into the store shopping for a new stackable washer and dryer. Within 45 minutes we were out the door with purchase complete. The sales associate, Fred, was amazing and was able to help us pick out new appliances. He answered all of our questions and even helped us with information on government rebates. The delivery and installation was also very professional. The installer helped us identify a fire hazard with our laundry configuration, which we will be following up on. Our install was not easy. Our stacked unit goes into a small closet with plugins and water connections at the back of the closet. They also put the unit in an overflow pan, which we purchased elsewhere. The prices on the washer and dryer were competitive. The costs for delivery and installation were almost nothing and they hauled away the old units at no cost. We will definitely shop at P.C. Richard again for our next purchase.

My wife and I bought all our appliances with Milton's help when we moved into our apartment a number of years ago and we were very impressed with his knowledge, his patience, and his eagerness to give us the best service possible. It was very pleasant and reassuring to have him as our salesman. We were very happy to reconnect with him when we needed to replace our stove because there wasn't a replacement for a part that we needed. Once again, he gave us great advice and made the process as smooth as possible. The men who delivered it also did a great job. Very careful and considerate of our concerns about our kitchen. In summary, a positive experience.

I needed a washing machine ASAP and I was not disappointed. I was set up with next day delivery - the day of the Nor'easter and the guys showed up and were courteous and pleasant and got my machine set up in no time! I would rate PC Richards 11 out of 10.

We bought a Bosch dishwasher on Friday at the Manalapan store, Our salesperson Andrew was very nice and knowledgeable. It was delivered and installed yesterday. The installers Manny & Christian were great, hardworking, friendly and expedient. This was a smooth and hassle free purchase and install. We are very pleased!

Just wanted to compliment the customer service rep Yahya (**) on his excellent service with the handling of me buying a wash machine. He was courteous and very helpful in me deciding which product to purchase from this store. I went to another PC Richards location and their service was not great at all. They tried to get us in purchasing something we did not want.

I have been a customer of PC Richards for many years! I was at the store today. I feel compelled to write this review due to the impeccable service I was given. The salespeople at this company are so knowledgeable and helpful on every product in the store. They are so caring and go above and beyond the call of duty. I want to extend a big thank you to Joe ** today who took care of me today. This is a family owned store and they treat their customers like family also. I personally would give this company and its employees 10 stars if I could!!!

Service was excellent and Anthony ** helped me out so much. Outstanding customer service from him. He was very helpful with my purchase. His expertise was extremely valuable in helping me determine that best product for me. I will definitely be shopping there again and will request his service specifically.

Richie is great and the experience is always easy and enjoyable. He is knowledgeable and always fair. He gives me what I ask for and doesn’t try and force any deals. Just gives his advice after hearing what I’m looking for.

Store #46 sales counselor ** Craig was very informative, patient, professional explaining to us about our 4 kitchen appliances we purchased. Delivery was perfect and on time. Delivery men were Junior and Antonio. They were very professional also they did a great job installing our 4 appliances. We purchased a refrigerator dishwasher stove and microwave. Our purchase with PC Richards could have not been any better. Thank you, a very Happy Customer, I will recommend PC Richard & Son to my family & friends.

Purchased a Maytag dishwasher from P.C. Richards internet on 2/19/2018. On March 16, 2018 I called to report dishwasher door spring broke. They ordered a service call and on 3/22/2018 a service guy came after being an 1 1/2 late. He informed me the dishwasher was installed incorrectly by P.C. Richards and that I should call them and let them know. I did and I also asked for the manager to call me twice that day. Manager never called back and customer service said someone would be at my home on Sunday. They were supposed to call me the night before and never did. Tried to call P.C. Richards today but they are closed. Had to dispute this charge with my credit card company and still dishwasher door not fixed!

I just had my new KitchenAid dishwasher delivered on time, by efficient and tidy employees. They could not have been better! We thought that our salesman was helpful and knowledgeable. This was my first time shopping at PC Richards and I am certain that it will not be the last. Your company was very well run and organized, with timely emails and helpful phone calls. Thanks for a seamless and painless experience.

Henry at PC Richard, Bay Plaza is the best salesperson in the world. I have been shopping at this location for years and I always admire his calm personality, his patience and most of all his knowledge of the products and the different brands. He’s well respected by me and other customers I know and I really think Henry should be a manager.

I can't express how awesome my experience was in purchasing my new stove. It has arrived as promised, and is exactly what I wanted. My shopping experience was a dream. So easy and satisfying. I look forward to enjoying my stove for a long time. Thank you.

Purchased a dryer and as I have done with many appliances, PC staff, sales, delivery and maintenance when I need have provided excellent service. The services they offer for maintenance and the fact that they use their own staff and take full responsibility cannot be beaten by any of the other stores that I have since stopped shopping at.

I recently purchased a Whirlpool refrigerator at your Staten Island store. The Sale Rep (Adam) that assisted me was excellent. As the space measurements were unique, he went above and beyond my expectations in finding the right unit. When I returned home and measured again, I realized that the depth of the unit wouldn't work. I called Adam and he was able to make a call and find me a refrigerator that would be a better fit. I was very pleased. Delivery and installation was also excellent.

I am redoing my kitchen and needed all new appliances. I ordered all my appliances from them. They not only had great prices but also great deals. If I had questions or problems Joe the manager at the PC Richards on Central Ave in Yonkers knew all the right answers and solutions to get the job done right. He is a very good manager who will go the extra mile to please the customer. All my appliances so far have been delivered on time and old ones removed without a hitch. I will definitely go back to buy something I need plus tell my family and friends to shop there.

I have no problem with PC Richard itself but the installation delivery service. I did speak to them about this at the PC Richard location in Watchung NJ where everything was purchased and They refuse to take any responsibility or try to rectify it in any way. I was not home when the refrigerator, washer, dryer, dishwasher, and stove, were delivered. When installing the dishwasher they talked my girlfriend changing the hot water valve under the sink that goes to the dishwasher. I had checked the valve it did not need to be changed. This isn't the first time I've heard this happening. Then when installing the gas line for the dryer the line was too short so they combined 2 gas lines together and they charged another $20 for the second short gas line. The gas line was already paid for at the store.

I placed my order over the phone and the salesperson was very helpful. I called a few places including other PC Richard locations. They were not as courteous. My order was delivered as promised. My tenant accepted the delivery and said the service was also good.

We had done our due diligence as we were going to be making some major purchases. We were finally upgrading to a king size mattress AND updating our kitchen to stainless! As Presidents Day Weekend sales were approaching we diligently searched for the best place that would provide us great service as well as even better pricing. Having an idea of which line of appliances we wanted to select, we researched online. We decided to go to P.C. Richard. Upon arriving at the store we were greeted by a Salesman who had previously assisted us in a small purchase and it was nice that he remembered us. Kudos to Mr. Robert **. He is old school as are we, and understands the importance of customer service. He was very patient with all of our questions and concerns and helping us find the right package.

Arty our salesman was friendly, helpful and very knowledgeable about the appliances my wife and I purchased. He was very thorough and explained everything in detail. He went above and beyond to ensure we were satisfied. It was a pleasure dealing with him and his manager Martin.

I have ordered multiple items from P.C. Richards over the years. The most recent were a dishwasher, range and television. The sales person was great, the delivery was on time and the installation was seamless. I received a call prior to delivery, and the delivery people were very pleasant. Thanks very much.

Great experience at PC Richards, E. Hanover NJ. Paula is the best. Knowledgeable and friendly. Great prices and customer service. Bought an LG kitchen stove. Very happy with the purchase. Was delivered on time and the guys were very helpful and efficient. Installed in a snap.

Always a pleasure to do business with P.C. Richard & Son. I have been a customer since 1972. Microwave was installed with no problems. The only problem I did have was that the owner's manual was not included in the box. I notified G.E. and they will send me the manual within 5 working days. The manual is online, but I did not want to download and print 28 pages. Great place to buy appliances and great customer service.

I was extremely satisfied and happy with the great service given by Mohammad at P.C. Richard Astoria, Queens. He is a great salesman, helped me with all my needs at the store without me going crazy to look around for deals. He is very understanding and helpful. I will definitely go back to the same store just for Mohammad whenever I need something again.

A Friendly knowledgeable staff that listened to our needs and explained options. Able to match the competition price on item and availability to deliver in reasonably fast time. Store location and managers availability to answer question made for ease of purchase.

P.C. Richard has been my best appliance store since I can remember. The manager at the Raritan store #52 location has been servicing me since I bought my first appliance 15 years ago and still servicing me as of today. The service only gets better and stronger throughout the years. I would never think of buying from anyone else for no one can beat this type of one on one service for any questions I have.

Your delivery men called 1/2 hour before arrival, showed up on time, removed the old washer, installed the new one, and basically did everything right. I wish the rest of my world could go as smoothly.

My wife and I went to 3 stores before we went to P.C. Richard to buy a new fridge. The salesman was very friendly, helpful and efficient. The price, availability and service was excellent and by far better than the prior 3 stores we tried. P.C. Richard will be getting much more of my business going forward!

Excellent experience as always! Very help it and accommodating staff. Top of the line management too in the Wayne NJ store. I highly recommend this location to anybody looking for appliances. I have been a customer of theirs for several years and will not go to any other retailer but them. PC Richards is the top of the line all around.

I recently purchased a washer and dryer From PC Richards in a Astoria. Nasso was my sales rep. He made the sale easy and quick and was very informative. I highly recommend going to this store and asking for Nasso for your new purchases. 5 star customer service.

P.C. Richard has always kept its promise to go out of their way to help their customers. I recently purchased a refrigerator and the salesperson treated me very respectfully, professionally, and made me feel at home. The delivery was on point - they called in advance for confirmation of date & time. On the day of delivery, they were on time, they delivered as requested. I've been a customer for over twenty years and never had a problem. We're always treated almost like family (except that they don't cook for us, ha, ha)!!! P.C. Richard "Don't Change - keep it family".

Robert ** was honest and helpful and got us in and out and jumped through hoops to get us the delivery time we needed. Would definitely come back. Also helped us with a few additional items we were sorely in need of. Thank you!

Great service from store in Oceanside NY. Called with issue with Service department. Having service issues with washer I bought a year ago. Called Service on Feb 17th, kept on having problems fixing and getting parts. Call Mike at Oceanside store. Made it a priority to help me, replaced washer with a new one. Customer service at its best. Not only did Mike save business from my family but business from seven other families. Thank you Oceanside Store!!!

WRS325FNAM - I bought a Whirlpool fridge from PC Richard, a 24.9 Cu. Ft side by side in Sept. 2017 and the freezer keeps building blocks of ice. They set service for me and the serviceman heated up the block of ice under the last freezer bin, which is what I've been doing. He said the problem was the freezing up of the vents behind it and unfroze them and said he drained the water but there was no water on the floor. The ice started building up again as soon as he left, by that night. I already removed a large solid block of ice by using a large dishcloth soaked with very hot water but obviously this fridge is malfunctioning. It is supposed to do automatic defrost.

Purchased a new computer for our autistic son with extended warranty. It does not allow you to recover password. Phoned both PC Richards and HP with absolutely NO satisfaction. The PC Richards rep told my wife that they could fix it if we paid more money. The computer cost over $ 1300 already. Needless to say we will be returning it and never shopping there again.

Extremely satisfied with the service given by Matthew **. Have dealt with him several times before and have always been satisfied with the help he gave us. The selection of products has been great and the delivery has been on time. Would use you again.

Everything was great in the store with salesman Andrew. The only problem I had was the time given for delivery. I was told that they would call an hour before arrival (between 1 & 4). On the day of delivery I got a call from deliveryman saying he was 5 minutes away in the a.m. I thought it was from 1 to 4. I had to scramble and lucky I was home. Other than that everything was perfect. Very happy.

Scott - salesman, Joe ** - manager. What a great experience at PC. Scott was extremely knowledgeable on the products and answered all of our questions. Joe is such a nice guy. Checked in on us during and after the sale to make sure we were satisfied. On top of that, the price at P.C. is the best. Will definitely come back and refer all of my friends.

Excellent service. I have a long relationship with this company and know when I walk into the store that I will leave fully satisfied with my purchase. That I could get delivery the next day (Sunday) before 8:00 is beyond awesome. Service provided by Sales Counsellor Gregory was outstanding. He is helpful, knowledgeable on providing suggestions and very funny. I should need other appliances in about 3 years... so make sure that the company is still around and have the great service that is provided to date.

Salesman was helpful with the right fit for the space I have. He also recommended having someone come to remeasure. He was courteous & pleasant & knowledgeable. His manager was also very helpful in finding my credit account & making the experience easy.

I will only do business with P.C. Richard. Very knowledgeable sales personnel & the best customer service. I tell all family & friends about all the good experiences I have had there. If anyone is in need of a major appliance or anything else they sell, go there and only there.

I originally drove all the way to New Hyde Park Long Island to a Sears store to buy a Washer Machine. They told me it would be available for 2 and a half weeks. So I waited. Finally the delivery day arrived and the delivery guy told me He can not hook the washer under the sink in my apartment. He said he didn't know how. So I told him never mind. Cancel my order. I called PC Richard store in Long Island city. Spoke with David. He had the same washer on sale for $449. I went to the store and he took care of me. He promised the delivery would be on Wednesday the 28th. The washer came today and they installed it under the sink with No problems! I gave them a Tip! Thank you PC Richards!

Vinnie and Joe were professional, efficient and really nice. They called me 20 minutes prior to their arrival. Giving me enough time to remind building management of the delivery. They removed the existing gas range and microwave. Installed the new appliances. Cleaned up any mess and turned on the appliances to make sure they worked prior to them leaving. They did a really great job!!!

Your staff is always helpful, but Benjamin, the manager who helped me last, was really very helpful. He was fast, efficient, very courteous, and honest. I called to add a warranty to my purchase and Benjamin made sure that my previous salesperson, Malik - also very good - got credit for that. I thought it was very nice, it's good to see people who care. I'm sure I'll look for him next time I want to shop with you. Thank you.

I had a wonderful experience shopping with Mark the salesman. I knew nothing about the restrictions and rules for purchasing a condo in Hackensack. I was recommended to ask for him by a neighbor in the building. He informed me about everything I had to do. He was a great asset to your company. Thanks.

I always buy from this particular store because I love their high standard customer service, Prompt, Kind, Efficient at all times. It's the reason number 1 for me to go back. HIGH CUSTOMER SERVICE. We bought all the appliances when we renovated our apartment and we were extremely happy.

Problems with the ice maker. Most cubes were sticking together and the ice maker wouldn’t dispense ice. We tried all the troubleshooting ideas. Didn’t have too wait too long for serviceman. Ordered part & it came the next day. Happy to say the problem is fixed.

I am so happy with my new refrigerator and stove. Raza, you made things run smoothly and everything was perfect. I went to purchase just a refrigerator and walked out with a new matching stove as well. I wanted an American brand that is affordable with great ratings. Raza recommended General Electric, especially since I needed a specific size due to my small kitchen. Delivery and installation was smooth as well. Will return to shop for more appliances if needed and will tell my friends about Raza. His help patience and courtesy are greatly appreciated.

I purchased an LG Clothes Dryer from PC Richard from Hanover, NJ location. After doing thorough research including Consumers Reports Mag, visiting 4 retail appliance stores, I decided to stop in PC Richards as I passed on Rt 10. Glad I did. I was extremely pleased with my sales associate Jeff ** who was superbly informed with the LG product I was interested in. He answered all questions and offered good advice. I took delivery 3 days after purchase. Delivery was quick, hookup and any inconvenience at a minimal. Being somewhat familiar with LG products the product is performing as expected, quiet and convenient with pedestal option. I recommend PC Richard for anyone's appliance needs. Also being an energy star product I filed for the $100 rebate without problem or incident.

I've been shopping at P. C. Richard for over two years now. Whenever I order something for delivery, it always arrives on time and the drivers are always friendly. I've enjoyed shopping at multiple locations and have not had a bad experience so far with them.

I purchased four appliances from P.C. Richard. I had an issue with one of the appliances which was no fault of P.C. Richard. However they immediately replaced the appliance with very little discussion. They were extremely helpful and pleasant about the whole thing. I have since purchased another appliance from them since they were so easy to work with. They have earned my trust as a consumer which is very important to me.

Mattress delivery - Men arrived within the time window. They had called about an hour before. They brought the mattress and box spring in and set it up without any mess in the house. They took all the wrapping with them and even positioned the bed where I wanted it. Good job!

Just purchased a refrigerator at the bay plaza location. The manager Dee took great care of us. He was knowledgeable and understanding. He was very helpful and patient. Great experience. Would recommend my friends and family to purchase at that location.

Great deal on washer which was delivered as stated and professional installation. Great delivery and servicemen. Have always shopped at PC Richard for over 34 years since coming to Long Island and they have never failed me. Great products and workers. Thanks.

Great Customer Service. Flawless delivery. Purchased a refrigerator and a computer at one of their Brooklyn location on Ralph avenue. The salesman was very knowledgeable about both product and other items we considered purchasing. He was not pushy but more informative. Thank you PC Richards for making this experience painless.

I have been buying from P.C. Richard for a few years now and I am always satisfied with the service and the products. I would highly recommend anyone of my family members or friend. Thank you P.C. Richard for your years of commitment and service.

I was truly happy that the person in Customer Service was very sympathetic to my dilemma and allowed me an exchange on the item I purchased. It made me happy to see a retailer that was on my side rather than one sticking strictly to store policy.

Joseph, our sales representative, was more than amazing during our sales experience. He was extremely patient and knowledgeable both on the phone and in the store. Joseph never tried to oversell or change my mind but offered his personal and professional experience with the washing machine that we were interested in purchasing. Due to his professionalism and the clean, comfortable store environment, we made our purchase on the spot!

Mr. ** was very helpful and knowledgeable. He knows a lot about the products (Range and pillows). We were very satisfied with Mr. ** customer service previously when we purchased whole kitchen set and that is the reason that we went back to P.C. Richard. Thank you for your help.

Spent over $1000 on a new Sealy mattress. They delivered it fine and took the old one away. 10 days into owning it, my wife's side gets an indent in the mattress. She is less than half my weight and 5'3 (I'm 6'2 260 lbs) but yet my side of the mattress is perfect... no indents or gullies. She gets hip pain from the indent now. We called PC Richards who sent a technician (A PC Richard tech) who upon looking at it noticed the indent right away. He took measurements and pictures and repeated 6 times, "I can't tell you what's going to happen, the service department will call you in 24 hrs."

Always a pleasure shopping at the Carle Place location. Mario is always very helpful with customer service beyond our expectations. I love that he takes his time with us as opposed to sales agents who quickly try to get the sale so they can move onto the next customer or those who just don’t seem interested or helpful at all. This particular shopping experience Mike, the store manager was also on hand to assist with our purchases and he was a pleasure to deal with as well. We could not have been more satisfied, hence why we always shop at this particular location :-).

George the gentleman who took care of me was very knowledgeable to a point where he had asked my wife about my other appliances in kitchen and thanks to his suggestion it is a perfect match to the rest of appliances in my kitchen. Thanks to George I will always come back to P.C. Richards for my appliances. Happy wife Happy life. Thanks again.

I was doing some online shopping for home appliances, including a gas range, over top range microwave and side by side refrigerator. P.C. Richard offered the best price and their customer service was top notch. Overall, I was extremely happy with my purchase. From now on, I will buy all my home appliances at P.C. Richard. They have the best services and prices.

Richard **, Assistant Manager, at the Brooklyn - Flatbush Ave store was extremely helpful. He was prepared with the paperwork pertaining to the replacement of my LG washing machine. He smoothly facilitated the ordering of the replacement washing machine. I was disappointed in the length of time, 6 weeks, that it took to complete the transaction. I spent $141.25 at the laundromat. That is more than 50 % of the warranty and 24% of the value of the washing machine. In addition to the inconvenience!!!

Joe and his team are awesome!! Not only did they take the time to help me make an important decision, but they were very genuine. They carefully listened to my needs and made the recommendations without being pushy. It was as if I was a family member!!

We purchased a complete home of appliances. Customer service was beyond our expectations. Charlie, the sales agent, was technically knowledgeable with every product, and made sure that each product met our objectives and would meet our expectations. He followed the sale through delivery. We could not be more satisfied.

3 years ago I purchased a refrigerator, dishwasher and stove for a new house. At the time I wanted all Frigidaire products but ultimately bought a different dishwasher. Recently the dishwasher stopped working and I called for a repair which was done by an outside vendor. The repair person came and found multiple problems with the dishwasher some of which did not cause the problem with it working. The repairman submitted to the company for repair parts. After waiting for over a month for the parts to come in I called the company only to find out the parts were on back order and might not be in for another month or so.

I purchased 2 Samsung tvs. The first one I picked up at the store. No waiting. Very friendly and fast service. The next tv I had delivered to my home. I was very pleasantly surprised when it was delivered. The delivery man opened the box, inspected the tv and plugged it in to make sure it worked properly. I never had anyone do that before. He was very pleasant also. I have never had a bad experience at P.C. Richards. I have bought a mattress, and a computer there also. I will always shop there for whatever items I need. I also highly recommend them to all friends. Thanks P.C.Richards.

Max from P.C. Richard helped me yesterday. He was very patient and knowledgeable and helped me find the perfect refrigerator. I had space restrictions and he looked up measurements on all the items I was looking at. Wonderful man!! 10 stars!!

My television died within a month of delivery. I notified P.C. Richard, which had a technician verify it the next day and a new TV installed the day after that. The Sales Counselor Mario, ** was helpful and very efficient and the delivery crew (truck 329) were knowledgeable and had the new TV installed and working within minutes. The customer service could not have been better.

We are loyal PC Richard customers. Always buy The extended warranty. Called on ice maker for our fairly new LG refrigerator/freezer. Tech came out and pressed a reset button and said it will make ice in 4 hours, It didn't, so I Called again (2 times). They couldn't set up next appointment till ticket closed out, I was told by scheduler she would call back when ticket closed. No one called us back. So we called again the following day. Set up an appointment for the only available time slot for the upcoming week. No tech came on scheduled day and time. I cancelled an important MD visit to stay home for this repair. I called after time slot ended and I was told repeatedly we had no appointment and a part was ordered. NO one from PC Richard told us this, there was no apology for my lost time.

I purchased a new dishwasher from P.C. Richard & Son. The delivery was promised within a 4 hour window and came within the first 1.5 hours of that window of time. The delivery men were pleasant. A problem arose, through no fault of P.C. Richard. They are coming back to complete the installation at no additional charge. I am very happy.

Salesman was great. Bought floor model, so far so good. No instruction book included. Installation crew were sloppy in the respect that they installed new dryer vent but cleaned out lint from old one and left lint over floor instead of putting in wastebasket. Machine was not quite leveled.

After 1 month, stress and $500 out of pocket ... was finally able to get a replacement fridge.

I purchased a refrigerator and stove at the Carteret store. The staff was helpful and professional. Prices were right. Was done in very little time. No hassles. Would recommend to a friend. Convenient way to get discounted appliances. Good experience.

After writing our review here the store has exchanged our mattress and we are very pleased with it. Thank you

Customer Service is outstanding! The teams are well trained and very courteous. The team in the Norwalk store are the best! I have bought a dryer, several TVs, a coffee maker and all manner of items from them and they never fail to make my experience memorable! Thank you PC Richard!

I am very pleased (so far) with how professionally P.C. Richard handled my complaints with my new appliances. Manager Craig and salesperson Edbadur went out of their way to accommodate me. They were able to understand my frustration and restore my favorable impression of the store and its service dept.

Excellent customer service! Jimmy was very knowledgeable and professional. He helped us finding everything that we needed at great prices and quality. We bought 2 TVs, sound bar, and fireplace. Thank you Jimmy for all your help, we are very happy with our purchase! We will definitely come back again!

Awesome, Customer Service. I Always look for the same Gentleman every time I made a purchase at this store. He's answer every questions about any items. This is my second time buying Bed and Tv from this Individuals. I definitely look forward to the next purchase Washer/Dryer.

I am extremely grateful to John ** who sold me my washer and dryer today. He always gives the best customer service. He is always knowledgeable, efficient and a great asset to the P.C. Richard staff. It is always a pleasure to shop at that store.

January 22, 2018, Sunday I bought TV set SONY 55" in PC RICHARD IN KINGS HIWAY. I am working so I paid for delivery and installation for the next Sunday January 29, 2018. I was promised that new TV-set would be installed and old TV-set would be removed. Instead two guys delivered me new TV-set, just left a huge box in the middle of the room, yelled in hardly English "different guy!" And run away!!! I called to the store. Because today is Sunday nobody could help me. No managers, no delivery people, no installation department- everybody were having rest and only me was upset and disappointed for my own big money almost $1000. I don't know how long I have to wait now for installation which I had to pay for and for enjoining my new purchase. Thank you PC RICHARD for spoiling my mood and my day off.

I have bought from P.C. Richard and Son for about 38 years, appliances, electronics, a.c. units, etc. They have consistently, to date, done good by me, salesman nice, not pushy, and give you all the options, so that YOU, can make the decision. My latest purchase was a Microwave. The salesman Joe **, at the Riverhead store did a Great job.The install men, TERRIFIC too! Thanks all.

These guys are great. 5 stars all the way. Carl was super helpful. Made buying appliances easier than I could've imagined. Will definitely be returning for all our future needs. Great customer service. Friendly, responsive and courteous. Thank you for making this process a breeze.

Best shopping experience and we shopped many stores! We were so impressed with our salesperson - Gabriel **. He was very knowledgeable about all of the mattresses we looked at and answered all of our questions. We could tell that he knew his products and was very well trained. He was smart enough to give us space and allowed us time to just look around and test mattresses on our own- without hovering. But, he was close enough to answer any questions.

Excellent service, helpful, easy to deal with, took the extra step, explained the product, purchased at the Carteret warehouse store, A++++. Whirlpool Cabrio Platinum Washer, salesman was easy to work with, manager was also great to work with, flexible pickup. Quick to finish the order.

I bought the extended warranty on a new dryer and used it recently. The service from my initial call until the repair the next day was outstanding the process was extremely easy and quick. The service repair technician was very knowledgeable.

I spoke to the manager, Jonathan, in reference to assisting me in getting raffle prizes for a Casino Night fundraiser for the Spotswood Education Foundation. He was most helpful in suggesting four prizes which he knew attendees would like to win. He was also helpful in giving us the best price available. I was very impressed with his knowledge of these products and with his patience and generosity with his time.

I bought my air conditioners quite a few years ago at PC Richard and went back yesterday for a new stove and refrigerator. The staff are well informed, friendly and very accommodating. And their prices are more than fair! Thank you.

The salesman was very helpful and worked with me to make the sale. He was very understanding and helped me at every turn. He asked if I was interested in a mattress and or spectrum of which I was not.

I will always go to Yonkers PC Richards as long as Oscar and Craig are working there. Oscar is an amazing general manager and Craig is the only person I will speak with as it relates to kitchen appliances. I have moved 3 times and have purchased new appliances from him every time. Additionally, my father who has a few investment properties has visited Craig multiple times. They are always knowledgeable, honest, trustworthy and efficient. To find an expert in the ever changing industry is not an easy task so for PC Richards to retain two of the best is quite a feat.

Good technical knowledge and great attitude of all salesmen. TV was in sales and got very good deal. Also, I was offered a deal on the extended warranty and got a full explanation on how it worked. The salesperson checked the screen of the tv before they helped me put it in the car.

We were in the process of buying new kitchen appliances (range, dishwasher and fridge). First we went to the union location on Rt. 22. The sales person there was very helpful, but we decided to go to the Carteret location to see about getting what we were looking for on clearance. We were approached by Osei and told he would help us with everything. He was very patient and helpful. After going back and forth with what were wanted he was able to help us get everything under our budget with the help of his manager Bob.

Joe was very helpful and professional. He worked hard to find the best appliances and prices. He gave us additional information on the extended warranty plans. If I have to make any additional purchases. I would highly recommend PC Richards to my friends and family. I would recommend Joe as the salesperson to see.

The delivery as stated was on time and the installation took less then was anticipated. We are very happy with the purchase of our new stove, the delivery and the installation. Thank you very much, we will definitely purchase from PC Richards again.

I went to PC Richard because I needed appliances. Steve helped me with patience and knowledge. I’m so happy I went there to buy what I needed. I went to the store in Riverhead, it was very clean and they play great music.

The times I have came in to buy something have always been great. That is why I always come back. The people are always helpful and see to your every needs. P.C. Richard also backs their stuff whether you are making a return or having it serviced.

P.C. Richard & Son of Carteret, NJ has again delivered as promised. The Manager, Artis and sales staff offered professional, knowledgeable and low pressure customer service. Artis, treated me well and with respect. He worked at finding me the best deal for my needs. I couldn't be happier with my choice to go with the folks at P.C. Richard & Son of Carteret NJ. Highly recommended!

Everything went well. The salesman Stephen was terrific. I was unable to get the fridge I wanted because the dimensions were not right. Stephen was able to find what I needed at a comparable price. I left very satisfied. I cannot wait to get my new refrigerator.

Scott ** was absolutely a pleasure to deal with. I live in the Bronx and can shop at one of your stores closer to my house... but will only shop with Scott because he is a true professional. He is an asset to your business.

We had a pleasure working with Alex as our sales person. 718-265-6400 - store phone number. I can't thank Alex enough. Hea handled our purchases of the washer and dryer and range as well as the refrigerator for our family member. The service was more than exceptional. Alex handled our order in a timely and the most efficient manner. I cannot thank him enough. He knew exactly which products would fit our needs and arranged the most efficient service and delivery of the quality products. We already have plans to order refrigerator and the microwave through the same person. Because of Alex my experience with PC Richard and Son was an exemplary experience of what the best customer service is all about.