P.C. Richard & Son Reviews

Very good quality gaming pc. Easy set up and very good deals. Other stores sell my pc for $200 bucks more than what they sell it for. Very happy with my purchase and would 100 percent definitely go back again.

John the manager was extremely helpful. We have gone back to this store primarily because the service we have received was wonderful. I would recommend this store and John for assistance to family and friends. I actually have on several occasions. We appreciate small businesses and want them to stay in business. Thank you!

My overall rating is zero stars. I am totally disgusted with PC Richard & Son and their customer service representatives. I ordered a Hotpoint mini refrigerator and I opened the box and noticed that the refrigerator door had a huge dent in it. I contacted the company and was told that being that it has been over 30 days there wasn't anything that could be done to assist me. I didn't know that I had to rush to open my merchandise. It is suppose to be brand new. So now I am stuck with a refrigerator that was probably refurbished anyway. Never again will I ever spend money with this company. I would have never had this issue if I would have ordered from Amazon, Target, or Best Buy.

Winsome ** helped me try out and choose a new bed, giving me valuable information, answering my questions with patience and kindness and giving me ample time to sample the mattresses and adjustable bases. We settled on a base which has the advantage of easy portability for delivery because it folds in half for being carried up my twisty staircase. Then manager Sara added a mattress cover and two pillows and put the deal together; the ladies charged my P. C. Richard and Son credit card and gave me time to repay in monthly installments with no finance charge. I very much appreciate the friendliness and courtesy shown me by Winsome and Sara and I look forward to enjoying my new bed.

Winsome ** handled my issue quickly and was truly professional. She understood exactly what the issues were and took pleasure in handling. I will forever be a customer. The sales manager Jerome from west Babylon store was such an amazing help through the process and he has handled every purchase I’ve made.

Phil (**) was very attentive to our needs. He didn’t have any trouble finding the three items that we purchased. Working with the manager he gave us a good deal and applied as many discounts as possible. In and out quickly.

After much distress and terrible interaction with the manufacturer, Omar (one of the store managers) said "let us just pick up the microwave, we'll un-install it, and send a replacement and install it." Problem solved. I was right, GE was horrible, PC Richards didn't charge me a cent to correct the problem. :-) Thank you, Omar.

I purchased a Warranty and I'm getting the runaround with using it. My refrigerator went out over a week ago, and I yet to have anyone tell me when I'm getting it repaired or if it needs to be replaced. It's a week before Thanksgiving and I have no groceries or anything. I will never as long as I live purchase anything from them again. The customer service sucks, so does the warranty. Better off buying it with the manufactured company.

I contacted your Levittown store at the recommendation of a local appliance repairman who suggested that rather than put extensive repairs into an antiquated appliance, that Adrian of your staff should be able to find me a direct replacement without requiring modification of cabinets. He was right. Adrian found that what I wanted was not in stock, but he went out of his way to contact the manufacturer's warehouse to find out if they had what I wanted in stock and how quickly they could ship it to the PCR warehouse. Due to his efforts to expedite, he was able to have the wall oven delivered and installed within a week. Adrian should be commended for the extra efforts he put in on my behalf. Without that I could not have gotten what I needed so quickly. I much appreciate all he did.

I ordered the oven three or four months ago but I know it wasn't the store's fault that it took so long to come in. The technicians showed up on time and worked hard. I was nervous that they were technicians and not licensed plumbers, but they seemed to know what they were doing. I particularly appreciated Omar from the P.C. Richards store calling afterwards to check that everything had gone well.

I was in the Lawrenceville store Sat and placed an order later by phone with Jonathan. He had set up my account with an email error so he was going to correct so I could get my receipt. In addition, he was going to call on Saturday to schedule an installer for this week. He did not call. Please send me the receipt and I'd like the Miele dishwasher I purchased (floor model) installed this week. Thank you.

The LG steam washer/dryer stopped working for the second time. It wasn't an inexpensive product. I scheduled a service call and the morning of the appointment P.C. Richard called to cancel and reschedule for the following week. I asked if it could be done any time soon, as I have young children and a lot of laundry. Nope! No apologies. I called a local company who came right out and repaired it for less than the cost the P.C. Richard quoted me. You treat customers like crap, eventually you have no customers!

From purchase to delivery and installation of LG refrigerator I would rate A+ all service people. Big thank you to salesperson GiGi and store manager George. I strongly recommend PC Richard & Son to all my friends and relatives. Boris

Mr. ** Sales Assoc. was Efficient, with Knowledgeable of what Size AC I should purchase for my Condo. It is with sincere appreciation and thanks to a men like Mr ** that I shall continue to purchase from P. C Richard and Son and to recommend others.

I had an excellent experience purchasing many items for my home last month. Dwayne is a wonderful salesman, who was very helpful and accomodating. He was easily available when I needed to change my order and delivery status. Even when he was not at work he would answer his phone and resolve the problem until I was satisfied.

I recently purchased an LG refrigerator from your company. The salesman was helpful and informative, the delivery and installation went smoothly. I would definitely purchase from you again. They are also a local company with brick-and-mortar stores so you always have someone to speak with, instead of other companies that only have an anonymous voicemail system and email.

I have been a customer in the Riverhead store for many years. I met one of the salesmen many years ago. His name is Vic **. Countless times he has provided the best guidance for my purchases. Most recently he went the extra mile to monitor a shipment to the warehouse for a refrigerator I needed and even called me back when the stock was received. I was able to complete the transaction over the phone a pick up the new unit at the warehouse. This saved 5 days of waiting for a residential delivery and hundreds of dollars of perishable food.

The Westchester flood did our family in, we lost so much. With an active family of athletic teenagers a washer & dryer keep our household running smoothly. Calling to order a washer/dryer was one of my first calls. Some errors, snafus, some big ones on P.C. Richard's part happened along the way. The Yonkers store Manager Oscar worked magic and delivered on his word. He came through and kept me sane in a time of chaos. Thank you doesn't seem enough - Oscar beyond thank you!! He's a keeper PC Richard!!!

I would like to make a comment on your outstanding salesman, Anthony **. Back on March 26, 2021, I placed an order for several appliances totaling over $7000. I was in the process of purchasing a new home and would need these appliances by mid-June or mid-July. Anthony helped me placed the order and informed me that the stove would be on backorder. He assured me that he would keep an eye on the next delivery of stoves. I had a delivery mid July for the appliances. Anthony was able to get the stove but I was told that the refrigerator was damaged at the warehouse. I did have an issue with the first delivery. I was very happy to see my stove being placed on the tailgate. Unfortunately the stove that I waited for so long fell off the tailgate. The stove was damaged. I immediately called Anthony and he was able to earmark one of the remainder stoves to be shipped to me the following week.

Silvio is so great to work with. He will help you in every way. He found exactly what I wanted. I’ll only use him from now on. He’s an asset to P.C. Richard as he knows the merchandise and explains every step.

So I purchased two air conditioners from PC Richard a little over two weeks ago. The type of A/C is Frigidaire 350 sq ft, 8,000 BTU Model # FFTA083WA1. What’s my complaint you ask? Well, one A/C began blowing (wait for it) HOT AIR! In fact the top of the unit got so hot, we had to turn it off for fear it would catch fire and blow out. I returned this unit back to the store and it was replaced with a new one. Currently the new one is operating on a “now you see me, now you don’t”, function, as it turns on and off at will, without being programmed. I guess that’s a step up from blowing hot air, ya think? Now the unit in my room wakes me up every 5 minutes or so doing the SAME THING. It’s so bad, every time it shuts off, I wake up, furious and annoyed. Did I mention that it turns itself back on and off every five minutes? (oh yeah, I did!)

John was incredibly helpful and walked me though the process. Outstanding service. There many options to choose from and he recommended the best option for me and my family. We bought a stove, vent and a dehumidifier for a basement apartment.

I shopped at PC Richards Ozone Park, Queens, NY and was very lucky to be served by Chrissida. She has immense knowledge about the products I was interested in (washer/dryer, tv, refrigerator) and shown great patience while explaining in details the info needed to facilitate purchasing. She made me feel so relaxed and allowed me to choose my products carefully. It was of great pleasure having Chrissida by my side while choosing my products, and also the commitment she imparted as she proudly carried the flag of PC Richards! Well done and best of luck Chrissida!!!

I purchased a Whirlpool refrigerator from P.C Richards in March 2021. Can I just tell you that this has been the worst purchase ever. The original delivery had to be replaced. Then on the day of replacement they opened at least 3-4 of the same refrigerator just to have the same problems as the original. Finally, they opened one that seemed to be ok but NOPE same problem 6 months down the line. I have never bought such a bad PRODUCT. I feel like Whirlpool and PC Richards have failed me. This was my first time buying a product from PC Richards in at least 10 years. I am currently looking into legal options. I have so many pictures that shows the disaster and what I am dealing with. It is just a shame that companies take advantage of buyers. NEVER AGAIN....

WOULD GIVE A NEGATIVE STAR IF POSSIBLE. I purchased an LG Washer Dryer Combination machine from P.C. Richard and Son in Nanuet NY. Since date of purchase the machine has broken down 3 times requiring a repair person and new part. On each of these occasions I had to take time off from work (unpaid) and wait 2 to 8 weeks for machine to be repaired. I have been in contact with PC Richards and was told if the machine breaks down 3 times and it’s the same problem they would replace the machine. The third time occurred on 5/27/21. I called PC Richard's Service Dept. and was told they would speak with Service mgr. and get back to me. Never received a return call. Only a message they contacted a repair company again who would be in touch with me.

With the absence of our sales lady [Nancy] and having delivery issues I called and spoke with Kristina and she put me in touch with John. John has been amazing and has been able to correct our problems. He has done a wonderful job in communicating with us.. Net: John is GREAT!.. I really appreciate his effort and look forward to a continued relationship with PC Richard.. Bless you John. Bob and Jean **

One year ago I bought a very expensive gaming laptop, during the process, the salesperson suggested that I purchased insurance to protect it, he said, “If anything happens to it, we will fix or replace it.” So I paid for two years insurance. My laptop started acting up, so I reached out to the MSI, who told me that based on my description my laptop screen was broken and I needed to send it in. Knowing that I had insurance I rushed over to PC Richard. After telling the salesperson what was going on, he presented me with a blue document outlining the rules governing the insurance policy, he stated that they were not responsible for any structural damages.

Valerie (Assistant Manager) went above and beyond to ensure that PC Richards was the only store I should shop at. She was attentive, accommodating and provided solutions to ensure I received my refrigerator before the promised date. This transaction was one of the best purchases I made in a while. The original salesman (Eddie) was also exceptional at his job. Thank you PC Richards.

The service technician Nick is very compassionate and caring. When the first condenser was the not the right one he went out of his way to locate the correct one. I was originally told the new condenser was not going to be in until 7/10. Given the fact that my wife and I are both in our mid 70's and had been without refrigeration for 5 weeks he felt it was unfair and not the right way to handle customers. Nick drove to the warehouse and reached out to his supervisor to locate the right one. The work was done neatly, respectfully and with care. Nick is an asset to your company and should be treated as a valued employee.

Chris ** was very helpful, friendly and attentive to my needs. He made calls after his shift was over to be sure everything was going on schedule. He always said to call if I needed help with anything. He is an asset to your department. I always buy appliances at PC Richards and will always go to Chris. Please let him know he is appreciated. Thank you, Jeannette **

I would like to compliment your customer service person Christina. I had a big problem and she made me feel much better about it. My first delivery was refused by my building and we had to reschedule and I was very upset about it. She calmed me and helped to make me feel better about the situation.

I received superb service from Mark. He took the time to help me decide which appliance to get and was very patient. He was respectful and knowledgeable about the appliances. He listened to what I wanted and did his utmost to accommodate me.

Our family has been consistent with being loyal satisfied customers. We’ve had the privilege to be assisted by Andre **. His business acumen is spot on. His guidance has allowed us to walk away with the appropriate purchases, and we are never disappointed.

Advertising that you offer a 'price match guarantee' without really offering it is a little disingenuous. I found a price somewhere else that was cheaper and after soooo much back and forth with their customer service they told me that there are many brands that they do not honor this guarantee with (some mentioned above). By the time they confirmed that they were not honoring the guarantee the sale at the other place was sold out. So I lost out due to their suspect advertising. However they didn't charge me for the 'meh your loss' attitude. I was given that free of charge. The days of 'we're a family company, we're not like other big box stores' are well gone. You have been warned.

Jamal, at the Wayne NJ store, was immensely helpful--knowledgeable, professional, courteous. And I think he managed to line up appliances that will be delivered in a timely way for my kitchen overhaul. Kudos to Jamal.

My wife & I as well as our parents, have been PC Richard & Son customers for decades. Not only do they have the lowest prices around, but their sales staff is also unbeatable. We recently purchased a 55" OLED TV from Frank ** at the Ozone Park NY location. He brought us to the exact TV that I saw online without me saying a word beforehand. That's how you read a customer's needs. We are definitely customers for life. Thank you for decades of great sales and service.

I had a very good experience starting with the salesperson Osama and the Installers -They are the best and I believe they represent PC Richard and Son in a very positive way-Also, PC Richard and son honors us Veterans with a discount and it is appreciated-

I recently ordered appliances from PC Richard store in Bayside over the phone and I must admit it was a fantastic experience. Sara ** was a true professional, a tremendous help and extremely resourceful. She was extremely helpful processing my order and provided all of the information I needed.

Be aware that Buckley's, the installers for them, may ask to install plexiglass for additional cash. If pigeon spikes fall and you need to access window sill you have to pay again for removal. Bad idea.

Brian and Sidi at the 86th Street branch of PC Richard were incredible. They made it happen - got our frig in spite of all odds and had it delivered without a hitch first thing this morning. Great service - can't thank them enough for taking our problems seriously and solving them.

P.C. Richard has officially gone downhill. We purchased a GE Washer/Dryer combo three years ago which recently broke. We called PC Richard for service since they boast about their service technicians. On the day of the appointment, GE Service shows up. The GE Service quoted us THREE times more than PC Richard told us. We called PC Richard and they denied quoting the price we were told which is what seems to be the way with PC Richard lately. They are no longer the Giant they used to be. We purchased almost every Appliance from them in the past but we will not any longer. I don't think they have too much of a Service Department if they can't even come out to service a Dryer. Nobody is any help in this company anymore...

Dave was very helpful in ordering our oven, it took a while but we are grateful to finally have an oven after using our grill to bake this past Winter. We ordered Feb 23 and received the oven yesterday March 3rd. Thank you.

After having a humiliating experience at the 86th St. (salesperson was rude, gave us the run around as to why we needed the survey, got angry after we declined and declined insurance he called his “manager” who had on a dirty sweatshirt and accused us of “if you don’t have the money then perhaps you shouldn’t be purchasing this model refrigerator.”) we walked out and went to the location in Harlem. Not only were we greeted immediately, manager Dave was patient, he measured, talked with us, offered my elderly mother a seat, explained why we should have the insurance and Stacy, the co salesperson was courteous in getting our warranty. I will recommend Harlem PC Richard any day of the week!

PC Richards is great until you have a problem. It took 3 weeks for a technician to provide warranty service for my Electrolux dishwasher. He arrived an hour before the scheduled appointment. I explained the problem an, "Er" light comes on before the end of the cycle and the washer stops. I was told that I was using the wrong Cascade detergent, and as the cycle had not yet gotten to the point that the "Er" light came on, he said that there was no problem. After he left the "Er" light did come on and the washer shut down. I again called PC Richards Service and was told it would be another three weeks and that it would be the same service technician.

I had some experience with the delivery of the refrigerator purchased back in Sept 2020. Nancy from the Woodbridge office helped identify the issue, took ownership of the situation and made good for a delivery to occur next week. She was extremely pleasant and communicated well.

The P.C. Ricard & Son online sales was very easy to use, but to no avail. Before I consummated the order for a printer, the site said the product had an expected delivery date in four days. I completed the order, received a confirmation immediately -- again, with the four-day delivery noted, and received a confirmation from my credit card company that the cost had been charged to my card.

The 2 gentlemen that came to my home were great. I just needed a quick check on the door of the DW. They went on to explain just about everything about this Dw. They were extremely respectful. I had just had kitchen floor put in and I asked them to remove their shoes because of the snow and salt. They were so nice about it. Their names were Ronald and Kelvin. Thank you for a great service call.

Great salesman, handled all problems excellently. Great deliveries, great installers. Will recommend thanks for everything. Everything was prompt and courteous. It was a pleasure. Everything worked properly and made sure everything was good. Very satisfied and my kitchen is great.

Advice from Peter Salesman and Peter Manager excellent. Prices reasonable and store hours good. Convenient locations in Manhattan. Delivery and installation carried out very well. They aim to please for all customers.

Now I have been without a working dryer for 2 months and who knows when the correct part will arrive and get installed. Don't trust calling PC Richards service dept if you expect timely service and dont mind not being able to use your appliances for several months.

I bought a Samsung washer from them with the warranty for three additional years. My washing machine stopped draining. Was filled with water. They sent a technician out. Even though I gave them the code that it was showing he came with no part and had to reschedule for the following week and a half later. He came back to fix the pump. Left before the washer drained and after he left the washer again was not working properly and was throwing the same code. Called them back. They told me someone can come out for another week. Week goes by. Technician comes out. Tells me I need a new electrical board. Has to order the part and I have to wait yet again another two weeks.

John ** was great at helping to select a refrigerator at the Staten Island location. When there were issues with the new fridge, he worked with PC to have the fridge replaced in record time. The new fridge is working out great. Mr. ** has also helped out with additional items (e.g., Bose).

I have been dealing with P.C. RICHARD over 25 years. I am very satisfied with your salesman Tony **. He always takes the time to answer my questions and gives me the best deals. He has a wonderful personality and always looks for exactly what I need. I can always count on him to answer my questions even after I purchased the item. If I have to return anything he never gives me a problem. I’ll never buy my products from any other store and especially from any other salesman. I recommend him to all my friends and relatives.

Sales person Miguel was great while explaining the difference between the soundbars & subwoofers. It's not everyday you meet someone that's not just trying to sell you something but also be honest with you before making that final decision to buy or not.

My sales rep Mark W. Has worked with me through multiple purchases. Always providing excellent recommendations and service. There was a problem with a new range - it was inadvertently out on Sabbath mode and no one knew how to disable it. Mark asked the right questions and advocates for me so that it was resolved quickly. I highly recommend him.

I moved to NYC in June 2018 for a 3 year job and purchased a window air condition from PC Richards at the same time. I was offered an extended warranty for 2 years and before purchasing, knowing I was going to be living in NYC, specifically discussed with the sales rep that the 2 years would be added on to the 1 year manufacturer warranty, which he confirmed. This would provide me with warranty coverage throughout my NYC stay. I now have a problem with my AC two and a half years since purchase, and when I called PC Richards they tell me my product is out of warranty and the 2 year warranty I bought started from the date of purchase. The manager says there is no way he can confirm what was discussed with the sales rep 2 years ago. I would never even consider paying $50 extra just for 1 year extra warranty. This was an awful experience and I recommend taking your future business elsewhere.

We were promised delivery of a range on Saturday, December 19th. The delivery man arrived without the necessary equipment to install our range. His attitude was “Installation wasn’t on the order. There is nothing I can do. It’s not my problem." He left with our range.

Very happy with our new Miele dishwasher model G7106SCUSS. Salesman Omar was great and helpful. The people that came to install the dishwasher were punctual and respectful of our home. They removed the old dishwasher and installed the new Miele. They knew how to install it and all the fine tuning without issues. Very satisfied customer. Thank you P.C. Richard and Son.

Gerry was amazing, he was very product knowledgeable and answered any questions I had. He also listened to me and was very courteous. I will be recommending Jerry to all of my friends. As always PC Richard comes through when I need them the most.

Mr. Roy was excellent staff to work with. We appreciate the effort that Mr. Roy helped us purchasing the products and choosing the items which were remarkable and needed to us. We purchased the items from your Rego Park Store. Thank you so much helping us!

I had a great experience at the PC Richard store in Plainview! From the beginning to the end of my transaction Joe the store manager keep me well informed of everything! He is huge asset to this store and the company! I will always go to him when I need to make a purchase! Thanks Joe!

I wanted to take a second to let you know that I was extremely disappointed with customer service in the NY office and resorted to my local Cottman ave for help with my fridge that is not working despite multiple service calls. Angelica was patient, took extra time, called me back as she said she would. Followed up her next day to work with the NY location who had dropped the ball again and again. She quickly and successfully resolved my issue. She was knowledgeable and understanding. She deserves some recognition from your company!

The salesman was very helpful. Took good amount of time to find what I needed. The price was good. Due to Covid I could not find a store that has or would deliver before Jan. I have shopped at this store before. Always great service.

The insurance the provider on their Appliances are from a third-party which causes a ton of stress aggravation and weeks before they show up and fix the problem. It’s a total disgrace and should be disclosed from the beginning I asked her for.

Everything went smoothly. I was notified day before of delivery window, and the was called half an hour prior to arrival. I have a very small kitchen and it was amazing how quickly and easily the delivery team handled it. I also received a follow up call. Very happy with my experience.

Chuck was helpful, knowledgeable, and amazing to work with. This is not my first time working with Chuck and will not be my last. I highly recommend Chuck ** for all your PC purchases. Thank you and happy holidays!!!

I stop by at P.C Richards in New Hyde Park. I met Denise ** who was so professional and honest with his response to questions by my family, I left purchasing a washer and dryer, an air fry stove and extractor and a dishwasher. Due to a previous issue my sister had, She was refer to the general Manager by Denise and she is looking forward to her issue being resolve so she can get a new television and Refrigerator, She also has been telling everyone who would listen to go to P.C Richards and sons.

Excellent customer service all around. From service technicians to store employees. They go above and beyond to be helpful. John ** in Staten Island store tv dept was extremely helpful and courteous. Will continue to buy all of my appliances at PC Richards.

I shop P C Richards for appliances. Washers, dryers, refrigerators, microwave ovens, televisions and that type of merchandise. I have always received excellent service and the merchandise they carry is all good quality and fair prices. I don't live in NY anymore, but when I go up for a visit, I still stop in to see what they have that I might want.

I purchased a Viper autostart for my 2020 Kona. Three appointments later it still does not work. It was necessary to leave my vehicle overnight as Eddie (Wayne NJ store) and another unidentified man from the Ledgewood NJ store took my car apart, could not fix the problem and then couldn't get my car to start at all. The manager Chris ** had promised after the second appointment he would personally complete the work and failed to show up, this is when it was necessary to leave my vehicle overnight. On the day my car was left Eddie was in a call with Chris (using a speakerphone) I overheard the two discussing fixing my vehicle with incorrect parts as they did not have the correct parts on hand. The unidentified service person repeatedly said, "We don't have the right part" and was ignored by Eddie and Chris.

Let me start by saying I posted this review (along with comments about the Refrigerator I purchased) on PC Richard's (PCR) website, but it was deleted, as it did "not meet all our website guidelines". Caveat emptor! First level support is very polite, and they answer the phone in a reasonable time, but they seemingly lack authority to do ANYTHING. All requests slide into a black-hole, with zero follow-up. I was shuttled between Internet Sales, the Service department, and Customer Service like a hot coal. I can only assume this is intentional on the part of PCR.

Having purchased a refrigerator at PC Richards with a five year Richards extended warranty, I had occasion to use it. My refrigerator experienced a malfunction in less than a year and the warranty provided a technician to fix the problem. When a second problem occurred I spoke with Phil a manager at your store in South Hampton. He arranged for a technician to repair the refrigerator. A part was ordered. When, after two months the part was still not available, Phil promptly went into action. A full credit was applied to my account and a new refrigerator was ordered and promptly delivered by two well qualified and courteous staff.

It’s situations like this that harm hard working sales people. Management will then complain because sales people don’t meet their required sales numbers. What a mess! Re: PC Richard: Text message to my PC Richard Sales Manager Who Has Worked Hard To Accommodate Me Over The Years. Neither I nor the employee at the condo office have received the certificate of insurance needed from the delivery department. Local appliance vendors have certificates of insurance on file at the condominium office.

I put an order for three laptops on 8/14/2020 Order #**. PC Richard & Son canceled my order without noticing me. I found it out after a month when I was trying to check on the status. They claim that they don't have Billing info in their system, but it is showing in my order detail web page. What's more crazy is that it's been almost 3 month, PC Richard still haven't returned my $500 gift card which I used in this purchase. I've been calling for almost 10 times to them. They always say they will call me back or they will send me an email. But it turns out that they just ignore you. Their online chatting system is another joke. Whenever you try to talk with them with their only system, they just give you a phone number, then back to step one... My very first experience with P.C. Richard and Son is this bad, I just don't understand how they feel about their slogan "111 years of honesty, integrity, reliability". This is ironic. Don't ever do business with P.C. Richard!

After giving him my invoice number. He immediately gave my credit card a credit of $ 434.50. This firm is very reputable. I recommend them highly.

UPDATED 12/5/2020: This is an update on my original review from Oct 30, 2020 of PC Richards. A PC Richards service man came to my house to find out why I couldn’t get ice in the freezer. He informed me there was no icemaker installed in the freezer; it was an option installed at the factory. It would have nice if the salesman informed me of this when I made my purchased. Again, lack of interest for the customer. Just make the sale. As for the missing shelf, the serviceman said he would order it, but it’s been more than 3 weeks and I have received no parts and no feedback from PC Richards, so I decided to make a shelf out of wood. A sad comment for an $2,500 appliance.

10/27/2020 we researched smart TVs. My husband and I returned to P.C. Richards to buy our LG OLED A1 thin Q 55CX series Smart TV. James **, our salesperson was very knowledgeable, and respectful. He answered our questions, offered us information on accessories we may need without being pushy. We left feeling excited about our purchase and pleased with our salesperson! Thank you Jimmy!

We purchased a washer and dryer on 8/8/20 in Danbury, CT store. We paid to convert the dryer from electric to gas (propane). We have had two deliveries because the installer does not speak English and does not have the skill set to convert. After weeks of calling Adam the store mgr and getting nowhere, we ask to speak with the DM, still not call from him or her. We finally get someone that understands and sets up a service call for last Friday. The person shows up, agrees that it was not converted, but he is not here for that. He will have to put another service call in... Nothing. Call store and 800 #, again nothing. Finally, once again get someone to set up a call for today 10/27/20. We receive a text on Monday stating they will be here between 2PM-6PM, I call at 4:17PM and there is not service call.

I ordered a Samsung 30" Free-Standing Gas Range using the chat application. Everything was explained, and the process was made easy. The delivery, removal of the old stove, and installation went flawlessly. I had considered ordering the stove from a big box store, but coordinating delivery and installation was much more challenging. Moreover, the big box stores can't equal the PC Richards Customer Service. I have been a PC Richards customer for many years and highly recommend their company.

I Purchased a new LG UHD Series 75" HD Flat Screen TV. Retail @ $4000. PC Richard subcontracts their delivery/installs with shady companies who broke the screen upon delivery "after" taking a picture of the healthy screen, then moving the set. While they packed up to leave we plugged the TV in, and noticed a rainbow mark on the screen realizing that it was broken or defective. We instantly called up our salesman Mike, and he then relayed the call to the District Manager John **, who was absolutely indignant to us right off the bat. After giving us the runaround, he called back stating it's "our problem" and that "we broke the screen".

In May we purchased a Maytag Top Loader and after a few weeks the roster, stater & clutch needed to be replaced. When I contacted the PC Richards store in Milford where we purchased it, the manager Tom ** immediately took care of it and got us a replacement of the same machine. After about 6 weeks the water stopped going into the machine and once again Tom took care of it as soon as we contacted him and got a replacement. This time I went with a Maytag front loader and so far so good!!! I just want to say that Tom has been a pleasure to deal with and really addressed our issues in a timely manner.

Excellent experience with PC Richard. Salesperson Brian ** was exceptional! My order was delivered within three days of the purchase. Delivery people were fantastic as well as they came on the early side of the window and installed and delivered with perfection. I highly recommend PC Richard and salesperson Brian ** was again, superb!

Yesterday we visited PC Richards on Atlantic Avenue, Brooklyn, with definite aesthetic must-haves for our new refrigerator and stove. While our technical knowledge of these items were basic at best, PC Richards rep Hector ** put us at ease immediately. His warmth and understanding of our particular needs went a long way in helping us understand the nature and extent of our short and long term plans for installing new appliances for our recently purchased condo. An extremely knowledgeable and personable young man, Hector ** is a true asset to PC Richards and its consumers.

They do a very good job fixing my refrigerator. It’s working fine. Thanks to the manager and the workers of the PC Richard and Son on Bayside and I hope I don’t have a problem again. Thanks again and I hope more people feel the same.

Brian at PC Richard was fabulous. So knowledgeable and helpful and candid about everything. And was always available for a phone call without a long wait. Understood exactly what I needed and told what was available asap and called and expedited a delivery. Could not have had better service from Brian.

I brought a Washing Machine and a service contract from PC Richards. The machine Broke in August and I called for a service call. It took 2 weeks for a tech to check the machine. He was from a third party service company not from PC Richards as they advertise and he was very rude. It said he needed to order a part and it should take 4-5 days. On the 30th I called PC Richards and they had to call the third party service company. They told me it should be in by Friday, I called Friday and they said maybe Tuesday I called Tuesday and they said maybe Thursday. I called PC richards and ask to speak to a manager numerous times and no one called me back, I was told by the service department it was not their problem since they were not doing the repair, I told them they were since I bought the contract from them. All I got was lip service. I have been without a washer for a month. Don't buy from them.

My salesperson Rafael was pleasant, patient and very knowledgeable. He was just wonderful. The store was clean and all employees were pleasant and available to offer their hep. It was a great experience. Whenever I need something for my home I always go to the store on kings highway they are great. Been a customer since 1992.

At first there was a major misunderstanding with the delivery details too complicated to go into here. Had to go in person to the store to get it straightened out. Your store manager, Omar, personally helped straighten out the situation and was able to get my fridge up to my apartment (4 floors up) himself!

I was able to work out a resolution with the company. They credited the entire cost of a new washer, as long as I paid for the new warranty. The 5 stars is mostly for the great in-store experience I had with a sales associate in the college point location. Thank you Greg! You really made this experience less frustrating.

I just want to say THANK YOU! My serviceman, NICK deserves many stars for his excellent work and fabulous suggestions. I am very glad I bought the 5 year warranty when I purchased ALL my new appliances from you just shy of 2 years ago. Well worth it....

The team at this location (86th st), David, Omar, Stacey, and Mailk did a great job in helping me in Covid- 19 get cool fast. Very efficient and easy! This team was A 1 in my opinion. They deserve to be mentioned by name because they worked together to make sure I was taken cared of every step of the way. My family and I are very happy with our purchase.

During these tough times It's great to be able to buy the things you want and need. The managers and salespeople are doing their best to help you make the correct decision and get a great deal as well. I can't thank the staff at Stony Brook store for the way I'm treated when I enter the store. Great place to shop!

I was very pleased with the attention and thoroughness I received on the phone from Muhammed when ordering our electric range. I felt very confident that all the information given by him about the purchase was accurate. I would highly recommend PC Richards to family and friends.

The experience I had at the Danbury PC Richards store was outstanding. Charles (or Uncle Charles as he calls himself because of my newborn baby) was incredible. He could not have been more friendly, went above and beyond to help my family and I find a new refrigerator. I will absolutely make future purchases (TV, generator, dryer, amongst others) from Charles and the staff at PC Richards. If any of you would like top notch service and to be treated as if you were a family member- go to the Danbury store and ask for Charles.

It is a horrible experience and a nightmare for me, I bought a gas stove on 7/17/2020, unfortunately there was a missing part, every time I called the store, whoever answered the phone, said your sales off today, then hung up right away, I even had no chance to said a word, I am wondering if a sales on vacation or sick, there will be nobody can take care or help customer, what are they in the store for?

I have to say, I always buy my appliances from PC Richards and receive great customer service. In these trying times I had an issue with an out of stock range but thank goodness I had the pleasure of working with sales associate Maurice (**). He was such a pleasure and really took the time to work hard at taking care of my concerns. He provided EXCELLENT customer service and I highly recommend him. He got me what I needed and I’m very happy, If you go to the PC Richard in Wayne, please go see Maurice!!

First of all delivery person was impolite. Second salesperson misguided by telling that installation and hauling old Oven was included in the cost. Had to wait 37 min to get hold of customer service.

Marlon was very helpful and patient. He helped myself and my wife find the air conditioners we were looking for. We would strongly recommend our friends and family to go to this store. We felt welcomed and well taken care of.

Today was my first day ever in this store, I was greeted at the door by a friendly gentleman and did not catch his name, he then introduced me to a sales associate named Alex and I have to say it was the best experience I had in a very long time. He was helpful, delightful and extremely professional!! I will definitely be shopping here again!! Thank you for your service. It was greatly appreciated. Please thank the gentlemen at the door for his hospitality as well.

I bought an Avanti washing machine and I didn't like it at all because the hose kept falling out of the sink flooding my floor and the last time it flooded my neighbors ceiling. PC Richards took it back, refunded my money and applied it to another washer Machine a GE this time. They have a hose that locks on to your faucet and it doesn't come off until you take it off. It's a bigger machine so I'm praying that it works but as far as PC Richards was concerned I couldn't be happier. They didn't give me a hard time. They took it back, refunded it and applied it to the other one. They truly stand behind their products. I went to the store in Gateway Mall and they were very accommodating.

The sales staff at the East Brunswick store are very helpful at the time of sale and equally helpful if there is ever an issue with your appliance. Andre went above and beyond to ensure that my refrigerator was replaced per the extended warranty when I recently had an issue. The store manager John was also of great assistance in rectifying the issue. Delivery and installation went very smoothly.

I purchased a tv on P.C. Richard & Son website which offered free delivery. They delivered on time and the day they said they would. I opened the tv box only to find the screen cracked. I called the service center and spoke with a gentlemen who asked me to hold a minute. When he came back on the phone he said, "You're all set. We will send you a new tv and take back the cracked screen tv" - get this - "the next day!!!!" I was in shock that it was all taken care of with that one call and the next day they showed up with my new tv took back the cracked tv. I am now a lifetime customer. Thank you P.C. Richard's.

Weber Gas Grill. Purchased a gas grill during trying times due to the plague. Excellent service from the North Haven, CT store. Service rep was in store, we discussed purchase via phone paid by smart phone. Paperwork handled properly and in a manner where social contact distances were maintained. Whaled did an excellent job. Thanks very much.

Updated on 04/25/2020: This is an ongoing case: On 14th March, a repairman from PCR made a service call, checked my washing machine, said it was ok, and left. Ten minutes later it broke down again. When I called PCR town days later - having heard nothing from them - they said they were ‘waiting for the part’. On 24th March, a repairman (different from the first ), called and inspected the machine. He said ‘the hose is busted’. And he would need to get a part. That evening (Friday 24th) PCR sent me a text message at 8PM to say the part was in and I should call to set a date for another service call. As it was a Friday and PCR Is closed at then weekend I cant call until Monday 27th April. This is a bit of a farce...

I had misplaced the virus protection code I purchased (Total Defense) when I bought a new laptop a few months earlier. Your representative (Todd) helped find a new code and arranged for my getting the product rebate. The service was more than I expected and appreciated. Convinced me to be a return customer if I need electronics or appliances in the future.

The service Tech arrived at my house on 2/29/2020 promptly. Through troubleshooting he determined that it was my transmission. On the following Saturday the 7th he appeared without a clutch, in an attempt to fix the machine. However, it did not work. He once again stated it was the transmission. It is obvious to anyone who has ever driven a car with a manual transmission that this is the problem. You can hear that the machine does not engage when it tries to spin out, but does engage in the remainder of the cycles.

My wife and I were looking to purchase a new refrigerator at the Enfield, CT store. Anthony ** (**) carefully listened to our needs and worked with us to identify a unit that would be a good fit. He was not at all pushy in selling us the item. He demonstrated a thorough knowledge of the products we looked at and gave an honest appraisal of the benefits of one versus the others we looked at. We bought the item we were most interested in and left the store with the feeling that we would certainly return in the future to buy from PC Richards again. Anthony made sure to get us the earliest possible delivery date and succeeded in arranging for delivery the next day. We also want to acknowledge the delivery team (don't recall their names) as they were very professional, careful and efficient in completing the delivery.

DO NOT BUY FROM P. C. Richards! I ordered a brand new Samsung UHUD TV only to receive one that was clearly already opened and used. When I questioned the delivery team regarding the delivery, they told me that the box should have straps but that there was nothing that they could do about it and left as quickly as they could! They knew that the TV had already been opened and used but took no accountability. Go any else and DO NOT BUY HERE. I would give them 0 stars if I could for obviously being very dishonest!!!

We have been purchasing all our major appliances and tv’s from P.C.Richards for so many years. Brian is an amazing salesman! Our most recent purchase was a Bosch dishwasher. We bought this on Brian’s recommendation and we absolutely love it! Thank you again, P.C.RICHARDS!

I was in need of a new mattress and adjustable base. I had visited several other mattress stores and outlets but I was most comfortable at P.C. Richard. I explained my wants and needs to my sales rep. (Art). I was under no pressure to to select from other higher priced mattresses, and P.C. Richard's price was very competitive. I walked out happy with my purchase and I'm sure I will return to P.C. Richard for additional purchases.

I had a friend order me a PC. However, once I got it and saw that it didn't have a number keypad on the side, I wanted to return it for something bigger and better. I was going to spend more money with them until they told me I couldn't return it since the box was opened. I didn't plug it in, turn it on, NOTHING!!! Now I have to keep the flipping thing. Please do not order anything from this company. I am going to leave a review on every media site I can find. I have never had a company that wouldn't work something out with a consumer. Please people, do not spend your good, hard-earned money with this company.

Bought a car radio. The service was excellent. The salesperson was knowledgeable and very professional. They spend time to explain everything and helped us get a radio that we could afford. The whole staff made us feel that we were family.

We recently contacted your company for our broken dryer. A very professional service technician arrived at our home. His name is Jose. He is an expert in his trade. He knew immediately when he listened to the dryer what it needed. He was clean, neat and went above and beyond. He is an asset to your company. Thank you for having this employee helping people at PC Richard. We are very grateful. Thank you. The ** Family

I bought a Samsung flatscreen tv and Bose soundbar. I'm very happy with my recent purchase and installation. They were very helpful. Eric was great with assisting on my purchase and with his recommendation. He was in contact with me about delivery info.

Bought five items at P.C Richards and can't say enough about the service. The store is pleasant to visit and all the employees are helpful. Our salesperson was Sehun, no doubt when I need another appliance I'll return. Thank you.

I purchased a GE refrigerator and extended warranty for over $2,000 and it is in the process of being repaired for the SAME ISSUE for the sixth time! They are saying it will not be replaced because it is repairable. REPAIRABLE? SIX TIMES—SAME ISSUE? I will never do business with PC Richard again.

I wish I could rate zero stars!! After trying to clear our washer/dryer combo for over a week, I called into PC Richard to send out a technician. The washer would not drain. I had to wait a week for an appointment. The technician then said it was a pump and had to order it. Pump was literally on the same day. I called back to setup an appointment and had to wait another 6 days for him to come back. Tech installs pump, doesn't even test it and leaves. That night we go to use it, and it floods our home. I call the store (it's after 7pm) and explain what has happened.

We went to purchase a stove on Feb.1, 2020 at P.C. Richard Astoria store. A salesman by the name of Alam greeted us and took us to the dept. He was extremely helpful and we purchased a Frigidaire gallery range that has a grill, convection oven, etc. All the bells and whistles. We have purchased from PC Richard in the past, a TV, air conditioner and was satisfied with these purchases. We plan on buying another air conditioner and a dishwasher as my old one is starting to fail. I will definitely go back to the Astoria store and ask for Alam, who we consider a great salesman.

Our appliances that we bought from PC Richard are all the best qualities from old washer & dryer to the new countertop stove & exhaust fan, etc. Lady manager, I forgot her name, she’s so nice & very friendly to accommodate us for our transactions. 100% Satisfied at PC Richard & Son, I will surely recommend this to my friend’s & family.

Tom was understanding to my needs and cared about customer satisfaction. He helped to resolve my issue and left me a very happy customer. I will continue to use the company because of the service her provided! Tom represented the company proudly!

Went to buy a sound system for home TV at PC Richard & Son, Lawrenceville store NJ. Tre and Elizabeth were very helpful and friendly. Elizabeth explained me all the tech details, provided me info about finance. I bought JBL 5.1, is awesome, had a wonderful experience. Tre was kind enough, as soon as I entered the store I met him and he took me to the right place and person in no time. He carried the Jbl unit to my car with a smile on his face. Really awesome.

I had the best shopping experience at PC Richard in Brick, NJ today. What a relief to not have to wander the aisle in search of a salesperson who is responsible for a football field-sized area of products. Derrick **, my salesperson, was friendly, helpful, personable and patient. No pressure at all. He arranged for an extended repayment period for me. And the company is able to deliver my fridge TOMORROW-unlike the big box stores would do. I researched the fridge and price when I got home and PCR was the best. From now on I will shop like a grownup and be treated like one, too.

My experience with P.C.Richards and my purchase of the above mentioned Stick Vac was very successful and I intend to follow up in both areas for future purchases. Everything from the interior arrangement of the merchandise, and very knowledge help - in particular - salesman Serg ** will draw me back again to the Nanuet store.

I just want to acknowledge your sale counselor Max ** who assisted me with my purchase of the Bose Lifestyle 650 and the Companion 20 computer speakers. Mr. ** was very professional/knowledgeable in explaining the two items I purchased. The minute I walked into your store I was helped by the person at the door with a warm welcome. I will be returning to store #38 to purchase other items in the future. Tell all your employee at the store to keep up the good work.

Goal was to purchase a refrigerator, preferably a Liebherr or Bosch. In order to ensure proper fit, I ordered a measurement survey ($25) prior to the applicance purchase. PC Richard (PCR) makes it very difficult to do business with them. Their in-store staff have very limited knowledge and seem to focus on pushing warranty coverage, they do not fully price match, and are clearly confused about how actual product delivery takes place. It took 15-20 phone calls and 7 full hours to simply get a measurement. Highlights:

I have used the Jeff **, a salesman in the Oceanside NY location, for over 25 years. He has always been fair and honest in advising me on whatever product I was interested in purchasing. I trust his judgement 100% as he is very knowledgeable about the PC Richard product line.

We have purchased virtually all of our appliances, TVs, grills, etc. for our 2 homes from PC Richard. Their super-star salesperson, Stephen **, is the main reason for earning our business and loyalty. For over 20 years Stephen has given us the best advice and service you could ask for. In this day and age where you can buy from so many different places, it's great to be able to utilize Stephen's vast knowledge vs. reading online reviews when deciding on which product to purchase. Whether you live near the Southampton store or not, you should contact Stephen for the best possible advice!

Over the last three months I replaced a washing machine, microwave and electric cooktop. Stephen ** was my salesperson for all three purchases. After the washer was installed by P C Richard, the hose got disconnected and I had water ALL over my finished basement. With Stephen **' s assistance, PC Richard replaced the carpeting and paid me for the items that got ruined in the flood. I then purchased a microwave, again with Stephen ** assistance. My third purchased was a Whirlpool Cooktop --WCC 31430AB. which was absolutely terrible. Again, Stephen ** to the rescue. He exchanged that cooktop with a GE cooktop -- which I am so happy with. Needless to say, ALL my future purchases will be at PC Richard with Stephen ** as my sales counselor.

This visit was the 7th visit by a technician & I feel this is unacceptable and would like a replacement for my 1-year-old refrigerator. At least this visit, the technician found the problem. Alex was the ONLY technician who took my freezer apart and he found the problem. He will have to return to replace a part and I requested him. He should be commended for a job well done. I don't understand why the other technicians couldn't have done the same thing.

On November 2019, we purchased a new washing machine because our previous machine of 10 years was not washing the same. Our salesman, Javier was very helpful and showed the machines they had on floor. He recommended a top load General Electric washing machine. He said they wash well and are a reliable brand. we have also heard about GE and went it. We never expected anything less. We received the machine that same week and of course started to use it that same day. We used the machine for two weeks until the machine broken inside. We contact PC Richards and were given the contact information for GE service repair. I call immediately and was given another number of a company that service's General Electric in Fresh Meadows, Queens. I had to do more research online because I was unable to get to anyone by phone and resulted to scheduling a service online for the next available another week.

The people at PC Richards are very helpful. All the workers do their part. You tell them what you are looking for and they get it. Thank you for all that you do at the store. Thank you, thank you, thank you.

I purchased this Samsung RU7100 TV online & it was delivered free the next day Christmas Eve. I hooked it up later that night & it was defective! Colored lines down one side & it looked like it had a crack..Boy was I disappointed. After reading some of the reviews here I thought I was screwed BUT Dec 26th I called the customer service number & to my amazement they were fantastic! Apologized for the problem & asked if the next day would be convenient for them to bring a new TV! That's exactly what they did! I am now so happy & will go to them for anything I may need in the future! Thanks so much!

I have been a customer of PC Richard for a long time. My sales person Frank and the manager Chris at Greenvale location are so nice and professional. I have purchased several TVs, washer, Bose speakers and etc.. When I bought my king size mattress, I was so disappointed with the delivery process. I think PC Richard is using 3rd party delivery company when they are delivering mattresses. The delivery truck didn't have PC Richard logo. It seems like delivery guys didn't care. Extremely rude and unprofessional. I guess I was the last delivery of the day, and the guys started complain how tired they are.

I purchased a washer, dryer and refrigerator before Christmas. On Friday the appliances showed up with an installation team. Not only did they not know what they were doing, they complained non-stop about moving the appliances. I know have an old washer and dryer sitting in the middle of my hallway and an old refrigerator sitting in the middle of my garage because they decided they were too hard to move. To add insult to injury they left the new refrigerator uninstalled after causing a leak under my sink. The new installers that PC Richards sent out today said that they had pierced the copper saddle and that I would need to get a plumber to replace the pipe. To add insult to injury the original team claimed that they did not touch the waterline which is an absolute lie. I will never purchase through PC Richards again. I would prefer to pay more for the appliance and have it done correctly instead of dealing with this mess.

I had 2 men show up to install a part on my recently purchased refrigerator in my garage. The part is suppose to keep the fridge from turning off when the surrounding climate gets cold. The one driver with a long beard seen the part and asked why the people who delivered the part didn't install it previously. I explained to him they stated they were only drivers, not installers. He started to install the part, but quickly gave the job to his partner. I don't think he knew what he was doing either. Half way through the job the one with the beard hands me the paperwork to sign. I asked them how is plugging the part in the only thing that will fix this fridge? It looks like they are heating coils and need to be attached to the fridge somehow, not just folded up and shoved in the wiring compartment. He said, "The job is done, you need to sign." I said I would not sign until the job is done and I get an answer.

Our refrigerator broke down. I ordered a new one online right away for in store pickup so that my precious items would not spoil. My Wife ran over to the store to pick it up only to be told YOUR HUSBAND HAS TO HERE PERSONALLY TO PICK IT UP - As if Someone would show up to a P. C. Richard and say they are picking up EXACTLY the same specific item I bought and run off with it. They have lost a 20 year customer. Shame on you.

We had a refrigerator delivered on Friday and they were to take the old frig out at the same time. Because we were the first delivery they left our old frig and were to come back first thing Sat at 8:00 am, they never showed. After three calls I was told they would be there between 3:00 and 6:00, they never showed up. On Sunday I went to the store and was told that they would pick up between 9:00 and 12:00 on Monday. They never showed up. I was just told that they would pick up on Tuesday between 12:00 and 3:00. It will be three days of my time waiting for P.C. Richard and Son to pick up the old refrigerator. On top of that the new Samsung refrigerator did not work so I went online and found out how to short out a switch in the hinge to reset the freeze, ice maker and water dispenser to get it to work. I will never go back to P.C. Richard and will never recommend them to anyone.

The pair of installation contractors came first to assess the installation - to do a survey. They filled out their form to indicate that 3 hours would be needed for the installation - even though in conversation with one another I heard them say they felt it would only be a bit over an hour. They also incorrectly indicated that they would need to set up a wi-fi system. On the basis of this survey, I was charged for the installation by PC Richards - but when the same two men came to do the installation - it took them an hour - and they did not need to do anything to my wi-fi system because I set that up myself.

Their customer service both in P.C. Richard & Son stores as well as on the phone are the most horrible customer service I have ever received. The employees act as if they are all knowing and know what you are going to say before you say it. They all speak with you the worst attitude as if you are not paying for the items. I have cancelled two orders worth about $1000 each just because of the way they speak to you. Nobody wants to help you with anything.

Between the manager, Clarel, and the salesman, John, our experience in purchasing both these TVs went very smoothly. My husband & I knew we wanted the Samsung model but, John helped us in deciding on the LG TV we purchased for my mother-in-law.

Updated on 12/03/2019: I just want to respond to the nonsense reviews that apparently were posted in response to mine. I at no time said that the purchasing experience was a problem. My fellow reviewers are conflating two issues. My problem occurred after the TV was delivered. It was there that they dropped the ball. Update: They came to my home, we turned on the TV, and it worked fine as expected. Now what? Every time I turn on the TV I have to be concerned as to whether it will go on? Since the visit, I have heard nothing from P.C. I guess they have washed their hands.

I purchased a Chromebook a couple weeks ago and found a lower price just over 3 weeks later (within the 30-day window). After calling their service department, they verified the competitor's price and sent me a check for the difference.

Thumbs up for mathew **. Bought a washer dryer and he was a great help. Very nice man and PC Richard is my number one choice. The store is located in eatontown nj. Ive bought 2 flat screen tvs a microwave oven a convection oven.

A very pleasant experience, our salesperson, Paula, spent time explaining the difference between models so that we could decide which one would best fit our needs. The store manager, Richard, was pleasant, helpful and professional. Staff and management, top rate!

Though I swore to myself that I would never do business w PC Richards again, we ordered a clothes washer from them last week. The delivery crew was horrendous. THREE other washers and drivers had been delivered through the SAME entrance. But this crew demanded that I remove my basement door from the hinges to clear the way for the new washer. They whisked thru, installed and hauled away the old washer BUT left me to reinstall my 200lb basement door! No offer to help...just left. Now, as a major winter storm arrives, I cannot reinstall my basement door. Thank you PC Richards for treating your customers like family! N-E-V-E-R A-G-A-I-N.

It's October and who needs an new AC? Me that's who! I wanted a particular AC that was hard to find. I moved to Queens, but I reached out to Ralph ** the manager who works at the PC Richards on Kings Highway in Brooklyn NY, to locate it for me. He was always so helpful in the past. Of course, he found one for me right away. I wasn't able to make in the store for a few weeks so Ralph helped me place the order over the phone. I decided to get the warranty, Ralph took care of me and made everything affordable and hassle-free.

Great service and expertise from Tony in Greenvale. Very knowledgeable and no hard sell. Spent a lot of time with us. Would definitely go there again and look to do business with Tony. Was not aware of the variety of merchandise they now sell.

I ordered a Bosch Series 500 washer and dryer to be used in a small space and the dryer was ventless. Frank in the store was extremely helpful. The machines were delivered on time and I received a phone call prior to their arrival. Rob and Marcus were excellent in following through with the installation and in giving me helpful hints on the use of both machines. I highly recommend the service I received.

I find that the Recliner I have purchased is a great selection, and options. Very comfortable, very much meets my needs with the Power lift, remote with ease. I was only hoping that the timer would last longer that it does for the massager, heated options. I did have to make a repair call but it was resolved quickly. Very polite with my purchase and the repair. A very pleased satisfied customer as well, all in my own personal opinion.

On Thursday my dryer came to the end of its life. We went to PC Richards immediately and purchased a new washer and dryer. Our salesman, Adam assisted us with the purchase. Oddly enough he was our salesman when we purchased our kitchen appliances 2 1/2 years ago. I love the selection and with Adam's assistance we were in and out of the store in 15 minutes. There is no push to purchase more than you need - no pushy hard sell, just an intelligent explanation of the features of each appliance.