P.C. Richard & Son Reviews

Philip ** assisted me with the purchase of my Whirlpool refrigerator. He was extremely knowledgeable and courteous. He spent an ample amount of time with me explaining the different features on different models. My shopping experience with him led me to recommend PC Richards to my friends and family for the appliance and electronic needs.

Stove/Refrigerator Purchase - Our sales rep. was accommodating, helpful, and provided important delivery information. He did not pressure us in regard to choosing products or purchasing warranties. Also, the installers were prompt and did a good job. I would recommend PC Richard to a friend.

I have a front load Whirlpool washing machine. I bought the warranty thru PC Richard and am glad I did. I’ve had it about 6 yrs and lately it’s been giving me nothing but grief. They came out serviced it a few times but this time they said since I have the extended warranty I have a choice of fixing this one again or getting basically a new one that they would credit me whatever I paid for this one and I could go to PC Richard store and get a new one so that’s what I am doing. All I have to do is pay for a warranty again. I love PC Richard. They stand behind what they say and this isn’t the first time they stepped up and helped me. I will always shop here.

I had the appliance insurance and called PC Richard for a repair. The service from beginning to completion was excellent. After determining the nature of the issue, a repairman was dispatched within a couple of days. Dishwasher was repaired within an hour at no charge to me. The repair man was polite, and did his job very satisfactorily! I will continue to be a customer at PC RICHARD! Thank You PCR.

I went to P.C. Richard to purchase a sound system for my home. The salesman Philip was very helpful and knowledgeable about the products I was interested in. He was very helpful in helping me chose what was right for me. My Sonos system for my house sounds amazing and I couldn’t be happier.

At approx 11 am on 1/12/19 I purchased a Samsung Electric range at the Deer Park location. The item was not only delivered but excellently installed by 9 AM the next day. The two delivery men did a terrific and efficient job of installing and removed all debris. I have dealt with PC Richard in the past and this experience reinforces the fact that I will continue to be a customer in the future.

Our driver was bought on August 2018, It has been repair 3 times already, waiting for the 4 repairman to come to our house on the 01/14/2019. It takes 3 hours and more to do a simple load, We tested different amounts and is a disaster. We ask for credit store to obtain a different brand of dryer. They denied our request. We were told that after 3 repairs we can get something else, is not happening. I don't think, I will go again to the to store and purchased from them unless this is fixed after this service. There are other major stores out there with no hassle if system problematic. How many repairs a new machine must have in order to be exchange?

I needed a fridge asap! It was a perfect experience from purchase to delivery--I was pleasantly surprised by a follow-up call to make sure the delivery went well. I like the way PC Richard on 125th Street does business! Thanks to all!

1/3/2019 Enfield, CT store. I just wanted everyone to know how pleased I was with my experience tonight. I had reviewed recliners on your website last night but wanted to see in person. I was greeted by Tony **. In just a matter of minutes we hit it off, he knew what I wanted, asked all the right questions and I was hooked on the Italian leather wall hugger. Tony checked inventory, I can have Saturday, the sale was quick and easy and all because of Tony. And Justin, a manager was exceptionally helpful too. Great experience, would recommend a 1000%.

I own a few buildings and require to buy appliances all the times. I bought three stoves and 2 fridges this year from them. 2 of the stoves have issues right away for which we opened service tickets. Technician came to fix the problem over a dozen time but did not fix anything, but to get the next technician to come fix more. At this point my tenants are not paying rent and would not permit any more technician's visits as nothing was done to fix the problem in the last 12+ visits. They just simply want the stove replaced. I had to go buy a new stove although my warranty with PC Richard is still active and they won't issue credit. Their warranty is a scam and their service department is shameless. Their sales guys will sell you ALL with guarantees, but nothing done to fix my issues. I have opened a case against these guys with BBB and will go to court as well.

Whirlpool refrigerator, black, While in the store the sales person was very accommodating. Showed me the name brands that come in the specific color I was looking for. It was ordered and I received it quickly as promised. The delivery came within the time frame they said.

I purchased a dryer from PC Richard. The installer came, installed it and took the old one away. A few days later we noticed it never was really heating up enough to dry the clothes. Turns out after looking into it the installer wired it for 110V not 220V as it's supposed to be. That was not what really upset me was that he ran the wire without using the proper hardware and left an unsafe condition with the potential for a fire. Attached is a picture.

Over 15 years I have been shopping at P.C. Richard and Son and worked with Silvio ** at 23 Street and purchase All my appliances and 10 year extended warranties. Silvio is a remarkable, knowledgeable, helpful and courteous sales professional. He knows his products and is a pleasure to work with. I will only buy my Appliances and Mattresses from PC Richard and from Silvio because they are a Reliable Company.

GE over the stove microwave oven - Ordered over the phone. Excellent service. Delivered and installed promptly. I paid with credit card, but did not get receipt which should have been sent by e mail. Please send receipt. Bought from you before and have always been satisfied.

Recently purchased 70" LG TV online from P.C. Richard and Son. The site listed that TVs 50" and above, **cannot be returned**. As they offered an attractive price plus based on my earlier good experience of shopping in their store while living in Tristate area (I have now moved down south where there is no physical store located leaving online shopping as the only option), I decided to make this purchase through their website. The TV arrived via air freight as expected, on time. Engaged professional licensed installer to unpack and wall mount the TV. All went off flawlessly and my family is now enjoying the TV! Kudos to the PC Richard & Son team, couldn't have been more pleased with their offering! Wanted to spread the good word as it is such a rare commodity of late...

We purchased the warranty at the time we purchased our washing machine. We never had a problem with the machine until now and we have had 3 service calls all with no resolve. They keep saying they need to order parts, they did and came to install and it broke again. They came back said they need to order more parts. Each time they come it's at least a week wait for the next appointment so now I have been without a washing machine for a month. I paid over $500 for a warranty that seems useless and the level of urgency and ability to fix the issue is low. I would NOT recommend purchasing from P.C. Richard.

I always have a great experience with P.C. Richards, Carle Place because of the attention I receive from Sanjay. He is very knowledgeable about the products and he assists me through the entire sales process. There is no guessing with him. His work ethic is to be commended.

I purchased a Maytag washer/dryer with two years of service, ten days past the two years the dryer breaks, repair cost was 319.00, two months later the washer breaks 331.00 to repair, while waiting for the repair the dryer breaks. I set up an appointment for the 24th. The repair guy shows up unscheduled fixes the dryer 131.00, I wasn’t home to pay him since he came unscheduled.

PLACE order for a soundbar on Nov 26th. Today Dec 18 and still not here. Call again today and told cannot guarantee will be here for Christmas. This will be a month for an online order. Terrible customer service. Told it is back order. No call, no email. Nothing. Just leave it up to the customer to call.

We purchased a GE refrigerator from P.C. Richard with an extended warranty. In August the ice maker stop working then in October it stopped cooling. As of this date 12/17/18 they have been to repair the refrigerator 4 times. We have lost food each time which is not covered by the warranty. For almost 2 months now we have been using a cooler with ice. I would not recommend buying any appliances from P.C. Richard even with an extended warranty. Not only have we lost hundreds of dollars in food but we almost lost thousands of dollars in medication that has to stay cool.

Not crazy about this dryer. What I've noticed using this dryer, is that it takes more time and hotter temperatures to get my clothes dry. (We are sure that it's not too close to the wall and the vent is fine.) Also, not happy with the vent duct that PC Richard sold. Said it was 8 feet long, turned out it was 6' and it broke completely as the installer tried to install it (wasted money on that duct). Also, we didn't need the gas line that was required to buy for free delivery. NOTE: If you purchase online, YOU MUST CALL ANOTHER PHONE number to arrange installation. It is NOT done when the appliance is delivered.

They sell products that don't have in stock. Their message said to allow "2-3 weeks for delivery". After 2.5 weeks passed, I reached out to them, only to find out, that their statement was a LIE. They never intended to deliver the product in "2-3 WEEKS" as it's written on the website, simply because they don't have the product! It's not the first time it happened after placing order online. BE AWARE, THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY WILL LIE STRAIGHT TO YOUR FACE. Will never hold to their promise. They don't care if you buy product with promotional price (as it was on other websites too) and now the same product somewhere else is much more expensive. WILL NEVER BUY FROM THEIR ONLINE STORE AND WILL MAKE SURE TO MAKE PEOPLE AWARE OF THEIR SERVICE.

My GE washing machine purchased at the Bay Ridge PC Richard & Son needed repair because the start button was stuck. The GE maintenance repairman ordered the part but it was on back order for about two months. The PC Richard staff looked into the matter and immediately offered an exchange for a new replacement.

My purchase experience was very good, sales rep Mohammad ** help me a lot. I'll recommend my friends & families to buy appliances from PC Richard definitely, I bought two refrigerators & two ranges & one microwave, prices was good also.

Had a new KitchenAid dishwasher delivered, used once per instructions, the dishes were dirty, and pod did not dissolve. Called for service and was told need a new inlet value, this is a brand new dishwasher! Called PC Richards, who referred me to Service - I told them, I want a new dishwasher. A brand new dishwasher should not have to have parts replaced. They told me, no, that they have to replace the part and then possible exchange for a new dishwasher. That does not make sense, not only am I inconvenienced for at least another week, it does not bode well for this dishwasher that it's damaged out of the box. I was told to take it up with KitchenAid. What kind of customer service is that!

My LG fridge which was purchased in 2014 brand new went on Thanksgiving. Had to throw away all food in fridge and freezer. Took them over a week to get all parts in. Came out to replace the compressor and motherboard. Woke up next day to a completely warm fridge and freezer. Called them. They cancelled the appointment and told me would squeeze me in the next day. Now this has been 2 weeks today in which I have no fridge and had to throw out food 2 times in a 2 week period. They are not helpful at all! I can never get a manager on the phone. I have a family and a child to feed with a fridge I can’t keep food in therefore have been eating out and I can’t get any compensation on lost food. I will never buy another appliance or waste money on an extended warranty. Still waiting for this to be fixed!!!

I wanted to recognize Silvio for an outstanding job in helping us get a washer and dryer. From the moment I walked into the store, he has been tremendous in getting us a great deal, getting us the appliances, scheduling delivery and pre-assessment and then calling us for delivery and then after delivery. Customer service is out of the park! Absolutely amazing! I truly value having Silvio as the person who attended us. We were recommended by friends to speak with him, and he is the reason I made my decision to purchase from PCR as opposed to Home Depot! He is a keeper!!!

I bought a 70 inch tv and waited to have it delivered. Once calling Pilot (their shipping company) to schedule delivery, I was informed that they can only deliver from the hours of 11-5pm Monday-Friday. They cannot give a more specific range, so you're stuck waiting at home all day. The problem is I work Monday - Friday and at least part of my shift is during this time. They suggested I take a PTO day to receive delivery. When I called spoke to a supervisor I was told it would cost 150 dollars to ship the tv back to them as I told them if it would be this much trouble I didn't want it. I asked for Saturday delivery and was told by the supervisor they would charge me 115 dollars on top of the 75 I already paid for shipping!!! EXTREMELY POOR Customer Service - Please buy from Amazon or Best Buy and save yourself the headache. I had to take the day off just to receive delivery!

I recently purchased a cabinet with fireplace insert. As I started to assemble the piece I found that the manufacturer had omitted a piece. I repeatedly tried (without success) to get the missing piece from the manufacturer whose customer service is the WORST I have ever dealt with. I took my problem back to PC Richard & Son and they immediately went out of their way to solve my problem. I will always be a PC Richard & Son loyal and happy customer.

Purchased the Playstation Spiderman bundle on November 23 2018 online for store pickup in Carle Place as in store pickup was the only option. I was informed that my purchased product would be held for seven days and then refunded if not picked up by then. I arrived on November 26 2018 to pick up my Playstation bundle and was notified that due to a “lot of people wanting it” my bundle was sold and not held. I was then told a new PlayStation bundle was available and even though it was one hundred dollars more I agreed to buy. I was ready to buy it and was again told that the purchase will not go through because it is not authorized for sale yet. I was told to watch the weekly paper and when I see the PlayStation for sale to come all the way back again. I left the store empty handed and with two sobbing kids in the car who were excited to play with the Spiderman bundle and were left disappointed.

I bought the kitchen appliances for my house at P.C. Richard & Son in Norwalk, CT five years ago and I needed new ones for an apartment I recently bought. I went back to P.C. Richard's, because I remembered the courtesy and patience of the salesman I worked with back then. His name is Jesse! Now again he proofed his professionalism showing me many options and leading me to make up my choice. His willingness to make the customers happy will always bring me back to P.C.Richard's in Norwalk any time I need a new alliance. Thanks Jesse!

Purchased TV and SoundBar in Oceanside store last Sunday, 11/25. Salesman set up delivery and install date for 12/1. Called last night to find out time frame and automated system has no record of order. Called store this morning and was told, "Oh item is on backorder and not sure when it will be in". Well, why did you give me a 12/1 install date, why charge my CC at that point if item may not be in for some time? When speaking to salesman kept asking, "Didn't you read invoice?" Bunch of crap, only interested in his commission. Be cautious of this store, only buy if you can take product with you.

Updated on 01/08/2019: On November 29, 2018 I was forced to make a complaint on this website regarding a floor model refrigerator that I purchased in 2014, that after numerous attempts were unable to be repaired by technicians. According to the warranty and a customer rep I spoke with initially a store credit was issued however when I got to the store I was told the credit was only for another unit which became a huge problem because after being told that I was granted store credit I went and purchased a new unit somewhere else.

Ordered 3 tablets from this site, poor experience, called when expected shipping date and was notified that order was cancelled due to price error, really? No one sent an email to let me know about it and I am stuck with no holiday gifts~! NEVER USE YOU GUYS AGAIN.

Can't wait to pay this card off and forget them like it was a nightmare.

Bought a Frigidaire Gallery stove on the 17th of November and had it delivered on the 18th. Everything went fine, the salesman was awesome and the delivery smooth. We needed a stove before Thanksgiving as my old one was not working and PC Richard was able to deliver it before the holiday. On Thanksgiving eve we're getting everything ready for the next day because we had 19 people coming over and we wanted to start early. So we turned the oven on for the first time and to my shock it wouldn't turn on! We did everything the manual told us to do and nothing. Needless to say Thanksgiving was ruin!

Purchase and delivery of four kitchen appliances - Purchase-salesman did not follow up and delayed delivery that was needed ASAP. Delivery guy was extremely rude, yelling in front of my house and refused to speak to my contractor about an issue with the microwave installation, was very rude to my contractor. When I spoke to the store manager, Jonathan, he was able to calm me down. I was going to cancel the entire order, instead, I changed my mind. Jonathan not only made me very happy, but he got me an amazing discount. Now, my kitchen is beautiful and I’m going to return to buy a bed and a washer/dryer combo. Thank you so much Jonathan!!!

We purchased a Tempurpedic Mattress from PC Richard. The sales experience was excellent. We never felt pressured to buy or “upgrade” from our needs. The checkout was painless and the delivery was on time only 2 days after purchase. The delivery team was polite and neat. Just an excellent experience from start to end.

Don't bother buying an extended warranty with P.C. Richard & Son unless you can live without your appliance for over a month... I just got a call from P.C. Richard that my part that was in is actually not in so my service appointment that was scheduled for tomorrow was cancelled. We are in week 5 since P.C. Richard first serviced my washing machine. I was told that the part was "in" when THEY called me to set up the service appointment... Now it's not in?? What does that even mean P.C. Richard? Yes it's now two days before Thanksgiving and I have no washing machine and I am ripping mad.

Most pleasant experience ever! My washer broke after 30 years, and when they delivered the new one, the dryer broke! They made this household disaster seamless with quick delivery and service! Installation was done in a beat, and the old appliances were carted away with no worries. Would recommend them to everyone! I haven't had this kind of fast service in years!

Purchased Electrolux washer and dryer set for apartment September 5th, by October 12th, dryer heating component in dryer unit stopped working. Here's a preview of what to expect from P.C. Richard & Son's 109 years of "honesty, integrity, and reliability". My situation is all under the condition of two under 4 aged sons with lots of laundry to go through and persistent follow ups with PCR&S.

PC Richard is a good company to do business with. I liked working with Eve. She knows her stuff. The delivery was on time and the men installed the unit without any problems. And removed the old unit. I definitely recommend them 100%. Many thanks.

We are highly pleased to buy Whirlpool Dryer. Salesperson Mr. Fidel ** is very knowledgeable, honest, soft spoken and respectful. I did all my homework before I went to P.C. Richard but he gave me the best price, I don't have to ask more discount. Delivery is very quick, next day morning. The excellent part is Extended warranty. I would highly recommend to my friends and family members. Worth to buy.

Such a pleasant experience dealing with Annmarie **. Helpful and so personable. She followed up when there was difficulty in locating a flat panel wall mount that I needed. She called me back several times after spending some time researching similar products after it was found that the Sanus mount was not in stock.

He was very helpful, nice, and knowledgeable. He was also very respectful. A true gentleman. I would highly recommend him. He educated me on the difference of the quality of the different televisions. I'm sure he is an asset to P.C. Richard.

Samsung Dryer making loud noise. Service person called the night before (Sunday) to give us his anticipated time of arrival. He and his associate arrived at estimated, went right to we work, diagnosed the problem quickly, fixed it and were on their way... maybe 20 min to a half hour tops. Very friendly, professional and communicative. Great job.

We purchased an oven and dishwasher from them that part went very well. Set up delivery, delivery guys were extremely nice and helpful until the oven box was open and the inside glass was broken. It went downhill from there. Dealing with customer service who only upset me more. Customer service told me there’s nothing they can do. I’d have to wait until an open delivery slot was available and to hook my old oven back up if I needed one. Unacceptable!! They tried to tell me that since their warehouse is in another state from me that it was too far. Sorry customer service jerk your 42 mins from me. Your bill arrived and I have to pay that on time without my appliances being here though!! PC Richards... you have lost a good customer.

BUYER BEWARE of PC RICHARDS. After 8 months and 10 phone calls of trying to get repair service I finally got a repairman in October 2018 for Frigidaire Appliances purchased in February. After repairman was unable to fix new refrigerator and dishwasher, store manager at this store refused to exchange. Said we had to get another repair company or call manufacturer. This was after my wife and I went to store to exchange for more expensive units which we were happy to pay the difference to get something better. Giving up on being satisfied with this purchase. It won't happen. Time to move on.

3rd time they’re coming back to fix my washing machine. Worst service ever. Messed up my second appointment scheduled. Give me a different time so I have to reschedule again. Now I’m at my third appointment. I’m 7 to 12 AM. Still waiting to going to be an hour late. I have to call them to find out. No phone call from them saying that they’re going to be late. Very unprofessional. I wish I never bought my appliances from them. I even bought the warranty. Never buying from them again.

Dear Potential Victims of P.C. Richard, Many years ago, this company was something a consumer could value, trust, and depend upon. Not only does P.C. Richard provide substandard service, but the store manager of the Woodbridge, NJ store is heartless, unempathetic, rude, disrespectful, money-driven, and a downright bully.

Delivery of 4 Kitchen Appliances including Fridge. The 2 men were extremely fast and professional. In fact, since I was having a contractor install everything, I told them to leave the door off the fridge and the contractor would take care of it. Unfortunately, that is not PC Richard & Son Policy - such is life. They came back after calling management and installed the doors and the fridge in the proper space. Everything was done perfectly. It could not have been better. In my opinion, you should financially reward those who deliver more merchandise per day on average than their co-workers to make sure they stay with you. Not everyone is suited to delivering big items quickly and dealing with difficult people, hence my suggestion.

I purchased a Whirlpool Cabrio wash machine on May 29, 2017 and it stopped working on October 14, 2018. I purchased the two year warranty with PC Richards and the service company came four days after I called but only to take a look at the wash machine. When I called in for service I told them the flashing code numbers but I guess that was not enough. Now I have wait another week. It is absolutely ridiculous that I have to be inconvenienced!!! What kind of service company is this that they do not have parts. How does a wash machine stop working after a year and half? Are these appliances used and resold or broken. I just don't get it!!!

I was very happy with the service provided to us by Mr. David ** at the Paramus store. He spent a lot of time with us and worked very hard at getting us a fair deal when our three year old LG refrigerator couldn't be fixed. The service provided by the extended warranty however, was absolutely AWFUL. Hours on hold, three days missed from work, 18 days without a refrigerator.

Kitchenaid Refridgerator purchased in 07/2017. Had service on 08/13/2018 for frost buildup in unit. 09/19/18 reported same problem. Three weeks later nobody seems to understand how to fix it or what part to order! Bought the extended 10 year warranty. Every time I call the 1800 number I am told the supervisor left, is at lunch, or the part is due in that day... Problem is each time you get a different person/supervisor. I have a family of five and living without a refrigerator is difficult. Would not recommend the extended service as nobody cares.

P.C. Richard & Son will be my go to store for appliances, bedding and electronics from now on. I made a purchase recently. It was the most comfortable and seamless process ever! The sales counselor was knowledgeable and pleasant. The entire staff was friendly and efficient. I suggest you shop there where shopping is stress free.

Shahidul ** at P.C. Richard & Son in College Point, Queens NY provides the best customer service! He is knowledgeable and professional. I always go to him first for appliances, new or replacement, and always recommend him to my friends and families. He is simply the best!

We had a very positive experience last week to make a purchase in Kings Hwy location. Sales person Irakli and manager Steve were very helpful and professional. We are definitely will recommend them to our friends and family. Excellent delivery and installation service. On time, helpful and professional as well. Thank you for doing a good job.

My 14 month old Kitchenmaid fridge is malfunctioning. When we press the dispenser for ice, water come out of the water side. The water goes all over the fridge and my floor. The finish on the stainless steel door is completely ruined and is showing rust spots. I bought the extra service plan and P.C. Richard is suppose to stand behind their product. However, they keep throwing if back that it the manufacturers' fault. They won't replace the fridge because it's "cosmetic". But I explained this was caused from the "mechanical" problem. They are rude and nasty when I call the service number. Horrible! Finally got the Customer Service Manager, who was nice. I've been told they will order new doors but will take 6-8 weeks. Better than nothing I guess, but the "reliable" service I was expecting from this company has not met my expectations.

Purchased my refrigerator in 2015 and it has recently become an absolute nightmare. After 3 visits from P.C. Richard service personnel who seem unqualified, it still isn't fixed. I am being told that they will exchange it but I lose my remainder of the Service Plan. I paid for 5 years not 3. This solution is unacceptable and we were further aggravated after being hung up on by customer service. Not a chance I will ever purchase here again.

Though my representative was excellent, **, from 86th st PC Richard location, when the delivery men arrived at my apartment on time, my doorman said that they did not have the certification in the computer to let them in. It was straightened out in a short time, but I don’t know why it happened to begin with to delay the process. Once in, everything was set up as planned.

In December 2017 we purchased our Samsung dryer and matching washer. Nine months later, it shuts off after 3 minutes. I have called the 1-800 repair service and the earliest they can come out is 10 days after I called!!! And that’s just to look at it, I’m sure they will have to order the part(s) and wait for that to come in, schedule a time to come back and fix it. We are potentially looking at 3 weeks without a dryer I’ve had for less than a year.

Alex at the Danbury CT location was a pleasure to deal with as my wife and I needed to purchase a new TV, as technology has changed he spoke to us in a way we understood the new TVs. We would recommend him to anyone in the same situation.

Store 66 2399 Richmond Avenue Staten Island, NY 10314 Heartland Village. The one near the mall. Amazing Sales and Customer service. I been going to this store for over 11 years. ** is my sales rep is knowledgeable, patient awesome salesman. He IS the reason I come back again and again to the Staten Island store. 11 years ago I went in and met him. He I became almost like friends and business partners. He sells me the best I can afford. At really competitive prices. I used to live in Staten Island then I moved to New Jersey. I now drive to Staten Island when I need to buy something to see **. I just did this Labor Day for my new 4 piece LG black stainless steel kitchen. I have spent nearly 20k in this store. In the past 11 years. Over the years I have moved a bit.

As the owner of several rental properties, I have purchased several appliances with PC Richard over the years. The salespeople are always very nice and a couple of times honored sales prices when the sale was over. However, there always seems to be a problem when it comes to delivery and installation. Parts needed are either wrong or missing, then everything has to be rescheduled. Such a waste of time and effort for me and PC Richard. Not sure I'll go back, the savings is not worth the hassle and waste of my time.

I have been shopping at P.C. Richards for last 25 yrs and I am never disappointed. They always have great prices and super customer service. My contact salesman Cliff is very knowledgeable, friendly and a good friend. He has helped me when I had to choose between two similar models and also when I had to return a product (I measured area incorrectly).

They missed the delivery window by 3 hours, ignored the delivery instructions and caused damage to the home bringing in the appliance. Ignored all responsibility. Extremely disappointed in their unresponsive customer service.

I have spent quite a bit of money at PC Richard. Last year I purchased a new bed, not even a year later bed had a large indentation. I called the service dept. A couple of days later a tech showed up at my house, he spend a half hour taking measurements. He left and gave some paperwork. I never received any phone calls. WELL 3 MONTHS GOES BY SO I CALLED THE PHONE NUMBER ON PAPERWORK. Called 6 times could not reach anyone, called corporate also. So I went to store and spoke with store manager. Said someone would call me back soon, well here it is a week later. No call!!! I will never shop any PC Richard again.

My Samsung refrigerator has been repaired 1/10/18 (new ice maker) 6/22/18 (new ice maker) twice in July (refrigerator section was running 57 degrees repairman fixed portion of it still ran warm (45 degrees) parts were ordered specifically back panel sensor and fan). Now again repairman came on Tuesday has to again replace back panel and sensor was told on Wednesday part would be in Thursday. It is now Saturday still waiting for a part. I have run out of patience. Apparently there is a long list or requirements before they will pronounce an appliance unrepairable. Meanwhile here I wait.

Salesman and store manager treated me like I was family. Very satisfied customer. I highly recommend this store.

Went to purchase a new dishwasher. The service we were given goes above and beyond. All questions answered, we asked a lot and spent a lot of time. We were given great service and everything was explained to us. The delivery was setup for the next day as we requested. After completing the sale and all was paid I asked a question. Do you give disabled vets a discount. I was told yes. I said I guess its to late. The manager was brought into the sale and redid the order giving the discount. Thanks for the fine service to a customer and a vet. Please let all employees involved a copy and note how valuable they are to your company. Two great employees.

I purchased an oven a couple years ago from P.C. Richard, recently the element caught on fire, Whirlpool came out and fixed it free of charge. PC Richard had came out and charged money for their 5 minute service call to tell us what we already knew, the element was bad. We were told from the beginning we wouldn’t be charged for anything because a fire could be very dangerous and Whirlpool stands behind their products and fixed it for us. 3 months later we got a bill from PC Richard charging us for coming out to look at it which costed more than what we would’ve paid Whirlpool to fix it. I’ve spent over $5000 collectively at PC Richard, got all my appliances, TV, etc. I have family now in the market looking for appliances and will no longer shop there and will make sure I NEVER recommend anyone to shop at PC Richard for their lack of empathy towards their customers.

I met a young man by the name of Kevin who works at the Cateret store, he went above and beyond to help me purchase a refrigerator. God richly bless you Kevin and keep up the good work. PC Richard needs to hire more people like you.

When I moved into my current house in 2014, I decided to replace all the major appliances in the kitchen. I went to P.C. Richard in the area, which was a new experience for me, having come from a part of my state where I'd never heard of them before. They had all the appliances I needed, including an induction range. I specifically wanted induction because I am physically handicapped, and the induction stove top does not actually heat up like most stoves. The burners absorb some heat from the pans that are actually what generates the heat, but it is not enough that you can get a bad burn on it if you fall and land on a burner. On top of the fact that they had even the one induction range in stock, which was unusual at the time for appliance dealerships, they offered me an excellent credit arrangement, which allowed me to pay for the appliances over three years without paying any interest on the credit.

Been shopping at PC Richard's for about 10 years and my experience gets better with every purchase. I hope Sayed is around for years to come. My last purchase was two bluetooth air conditioners. I must say two great investments. Thanks for your recommendations.

Words cannot describe the pure disgust I have had with P.C. Richard & Son. The company puts an item up for sale that they never actually got, I make a purchase using PayPal. The company finally decides to cancel my order 4 days later after I had called and inquired about it. Fast forward 8 days later, I am missing money from my American Express still, but received partial refund in my PayPal balance. I spent 6 hours on the phone (this is not exaggerated) bouncing between American Express, PayPal, and P.C. Richard & Son. PC Richard said they called Amex to verify the transaction was cancelled so AMEX could release the funds. The CS rep I talked to confirmed over the phone that it was taken care of.

I recently purchased a mattress, TV, and Blu-Ray player from PC Richard in Carteret. The staff and management were extremely helpful and informative, and I would highly recommend the Carteret location to anyone looking for great service and quality. I look forward to purchasing from them in the future.

Our sales associate was helpful and professional and made our experience quite pleasant with no pressure. Our needs were taken care of quickly and efficiently. There was a great deal of inventory to review and we were able to chose from a wide selection of merchandise. The information we received helped us to make the best decision.

I purchased a new gas dryer, GE from PC Richard. After 3 months, I smelled gas. PSEG was called and they determined dryer was not igniting, but gas was being pushed through the line. I called PC Richard and they immediately authorized replacement and said to go into the store and pick out a new one. Mark ** helped me choose and compare... and Brian ** the manager facilitated the replacement as it turned out the one I had ordered originally was not the one received, but he made the switch and set up delivery asap. Thank you Brian and Mark!

I have purchased 2 complete kitchen app and washer dryer computer TVs. Never have I been treated poorly. In fact when I walk in I feel like family. I have dealt with Michael but everyone has been great. Keep up the good work and I WOULD RECOMMEND AND I DO RECOMMEND YOU TO EVERYONE.

Kevin was really helpful and patience. The price were excellent and the service from the front desk lady is really professional and Jason really patient and he make sure all my TVs were working and put them in the car. I’m really happy with my experience in the Carteret store.

Quadasha is excellent!! She is a very good salesperson at your Harlem store!!! And I was very pleased with the portable radio that I purchased on my birthday August 9th! And I would most certainly shop in this store again mainly because of her!!!

I have been a customer of PC Richard for years and I have always received excellent service. Our salesman was very courteous and helpful and went above and beyond to help us with our purchase. I have always had a great experience shopping at PC Richard.

Purchase of Sony 4K HDTV and Bose Solo5 Soundbar - Best experience ever! Your salesman, Mike, was very helpful in making my decision to buy these products. Delivery was prompt, courteous and setup went fast and easy. I would recommend P.C. Richard & Son to anyone looking for TVs, appliances and all your products.

Alex was with me every step of the way. From suggesting the proper Air conditioners that bet fit size-wise, and being aware of my budget as well. Even with the issues coming up for delivery, he helped resolve it in a timely manner. Alex was very responsive, and he is a great rep on the PC Richard team.

Mustaque ** was incredibly helpful and made the buying experience seamless! We are converting our electric dryer to a gas one. He was very knowledgeable. I will definitely go back to PC Richard & Son in the future to buy any appliance we need.

The salesman was very polite, helpful and knowledgeable. I received a price quote at Home Depot and the salesman was able to match it which is the reason why I decided to buy the washer at PC Richards. Plus the delivery is scheduled for Thursday. Since my old machine isn't working, I need a new washer as soon as possible.

In July we purchased two Friedrich air conditioners from P.C. Richard at Broadway and 87th Street in Manhattan. The whole process of the installation for the air conditioners was a nightmare. Each time we had an appointment for the installation, we were told a time of arrival the day before and on the day of arrival we were given a different time. The first day the arrival time was delayed and delayed until it was beyond 7 pm when my apartment building would not allow any deliveries. A rescheduling resulted in the same pattern but they arrived in time to enter. The first air conditioner was installed without mishap. By the time they were ready to install the second air conditioner, I had to leave and left my son in charge with cash payment required for the men to fill in the open space in our casement window with Plexiglas because this air conditioner was smaller than the one it replaced.

Thanks to Jamie and Deepak from the Woodside Queens store for helping me purchase my new Samsung 55 inch Q 4K TV. They stole me away from Best Buy with their customer service. Invoice **. I am a long time customer of this store having purchased all my kitchen appliances and air conditioners from this store.

I had a great shopping experience with sales associate Kevin from the Carteret store, It is a place that I will recommend other business associates to. Location was not to hard to find and building very visible. Clean and friendly environment with good staff.

I shop at P.C. Richard for everything in my home from washer, dryer, t.v.s, appliances, so when me and my wife decided to install a ductless system in our home we went right to P.C. Richard. The salesman came out to my home and told what would be the right fit and what we needed. No pressure. We always get the extended warranty. When our ice maker went on our Samsung refrigerator came out to take a look and within 3 days brand new one installed.

I visited the Carteret store on 8/9/18. I had questions regarding an issue with an order. The manager quickly came over to help. There was also a young women at Customer Service. Everyone was so pleasant and so professional. They worked quickly making sure we were comfortable with all decisions. It is employees like this that makes me want to come back and continue shopping at PC Richard.

We ordered on 8/4/2018 a Maytag Washer and a LG Dryer. George (kevork) ** is the salesman that helped us with our order. He was so nice and helpful. He is a pleasure to do business with. We would highly recommend him. Unfortunately, in this day and age customers are too quick to criticize but we wanted you made aware of this great salesman that you have in your Paramus store.

My experience with P.C. Richards has always been good, but yesterday was exceptional. While looking for a new refrigerator I was greeted by a young man: Tyrone. He met me with a warm smile & firm hand shake; then listened to what my needs & wishes were regarding a purchase. Tyrone offered many choices, providing the information, options, deliveries & warranties related to each item. After narrowing down the best refrigerator for my needs; I was comfortable making my purchase. Thank you Tyrone for your wisdom, patience & professionalism. I will look for you with future purchases & recommend you with confidence!

Excellent, fast, efficient service by rep. who explained all aspects of my purchase. Offered various lengths warranties concerning the product. As refrigerator has to fit into a restricted space, assured me it would fit based on the measurements I gave him.

I'm always glad to go to this store. Joe, Kevin and Bob are always helping me to buy Tv's, appliances, mattress and everything that I need all the time. I do not need to go anywhere else to find what I'm looking for. Thank you so much for your time and patience.

From beginning to end it was a complete pleasure working with the staff at PC Richard. Very helpful in advising which products would be best for me. As usual I am again a very satisfied customer. Thank you.

It is rare for me but when I have a good experience with a dealer I want to let it be known. I was shopping online for a new large air conditioner and decided to stop into PC Richard in Orange CT to see what was available. I was met by Justin and we talked about my needs. He showed me my options and pricing. He had such a good positive attitude that I decided to write the order with him right there and then and gave up whatever bonus I could have earned through Ebates with an online purchase.

These guys were fantastic! They delivered with superb care to my new floors and removed old refrigerator all without a single scratch!!! I'm very happy to report a job well done! They took care in installing the handles as well.

My ancient washing machine recently gave up the ghost, giving me the opportunity to get a new one. My first choice was P.C. Richards because I have always gotten outstanding service there. I bought the machine on Thursday and was able to do laundry on my brand new machine on Saturday! The delivery guys were fabulous, taking less than 30 minutes! This is my GO-TO place for all appliances.

Purchased an LG 49" smart TV at P.C. Richard Gateway Mall branch on 06/29/18, on getting home I discovered the TV was bigger than the TV stand I had in my bedroom. My husband suggested we get a bigger TV stand, but considering the extra cost we later decided to return the TV for a smaller size. Due to my husband tight schedule at work, we could not return the TV until 7 days/a week.

Sony 75 inch TV 850e - Dwayne took care of me and I was very satisfied with all he did. I would recommend for people to go to PC Richard. They say they can match any price and they actually beat the competitors. I will shop there again anytime.

I purchased a refrigerator, oven and range hood. The salesman (2) were excellent. The delivery and setup of the items were excellent. I purchased service contracts for the refrigerator and the oven. I have a dishwasher that I had purchased from PC and found the service excellent.

Was in search of a reliable Washer. Found my Maytag at PC Richard's. Ordered online with the Chat Feature assist, Tania was awesome! It was delivered in 2 days! Delivery DRIVERS... They went Above and Beyond. I will continue to buy at PC Richard's!!

Our washing machine was still under warranty when it began to not work properly. Determining that it could not be repaired, P.C. Richard gave us full credit for the original purchase price. We used the credit to replace our washing machine with a brand new one! We received prompt courteous resolution to our problem. At the store, when we visited to select our new machine the salesman and manger were extremely helpful. We give the highest praise for all the employees as well as honoring our original warranty to its fullest!

The staff just wants to sell products and warranties. Once sold if you have a problem you are on your own. Shortly after buying an LG Washer in 2013 I could not use the washer due to the push buttons were not engaging the machine to work. They came and fixed it. Two weeks. I don’t have the exact dates, but now 4 times the agitator has detached itself. The last time I called, on May 19, 2018, I spoke to Elisa in the service department. When I told her it’s the same problem as previous times, she said at that time she was going to order a pulsator. Two weeks went by and I didn’t hear anything. On June 10, 2018 I called service again and this time spoke to Kimberly. I expressed my frustration and told her I’d like to speak to a manager. She told me someone would call me back.

The salesmen were very helpful and worked with me to make the purchase I came for in a timely manner. I would definitely be coming back to this PC Richard location in the future for more purchases. I will be telling my family and friends about this location.

I recently purchase an air conditioner and I have to say my purchase, installation and delivery was amazing! I had ordered the wrong size and I had to call back. They made it so easy!! PC Richard rocks!!! Will definitely purchase online again!!!

I bought an air conditioner - and everyone was spectacular, from the salespeople, delivery/installers, and the manager. They are fair, super efficient, and even kind! The ac works great, and I am now a loyal PC Richard fan - if they sell it, that’s where I’ll buy it. Thank you PC Richard!

I, along with my wife went shopping for a replacement refrigerator/freezer. Our salesperson, Vinod was very accommodating and knowledgeable. I liked the way he responded to our questions and his personable approach to doing his job. I plan to ask for Mr. Vinod when I return To P. C. Richard & Son for my next purchase.

We were pleasantly greeted as we entered the store. Initially I was looking for the salesperson we had for our last transaction. Vinod (**) approached us also in a non-high pressure manner which is extremely important to us. Again we had a salesperson who was both accommodating for our particular needs and had knowledge about the products. At our interest for future purchases, Vinod showed us other appliances that went along with the color of the item we had purchased. This again was a good experience at P.C. Richard's in Mt. Laurel.

P.C. Richard & Son is our go to place for our household appliance needs! Eddie at the Jersey City is our. He is so helpful and enthusiastic! I won't change P.C. Richard for anything. I should add the financing arrangement is an added benefit... We have made at least 12 purchases in the last 2 years!

I have been a long time customer of P.C. Richard & Son. I am having serious issues with the service center. My refrigerator needs to a part and when they came to my house for the service call it was the wrong part. They told me they would order the part and it would be here this week. It's now a week later and they are telling me it's on back order. All the things in my refrigerator are going bad. Every time I call the service center they put me on hold and then hang up. I can't believe this is the service I'm getting. Multiple calls and attempts and no one is providing me any type of solutions. I'm not sure how much longer I will be a customer of P.C. Richard & Son if this continues.

I’ve been shopping at PC Richards for over 10 yrs. and Craig ** is the reason for our continued loyalty. He is courteous, professional and truly takes customer service to the next level. If there was ever a problem with an item he immediately stepped in to help ease the stress. I refer all my family and friends to him regardless where they live. He is a true asset to the PC Richard family.

We had a very nice experience purchasing this KitchenAid refrigerator from Dino at PC Richards in Wayne. He was very knowledgeable and answered all of our questions regarding the different models we evaluated. Delivery was on time and the installers did a nice job. Very happy with the overall experience. Thank You.

Bought a Samsung washing machine. Delivered and installed on time with a smile. The whole process was wonderful from the sales dept to installation. Would always use P.C. Richard. They are great on every level. The best shopping experience.

When I walked into the store, I greeted by Dawn. She was extremely pleasant and a delight to work with. I told her I wasn't sure if I wanted/needed to buy a new mattress, box spring and frame. She gave me a mattress test to see which firmness I liked. We worked together and I left knowing which mattress I would possibly purchase. I came back the next day and worked with Dawn. Delivery was a few days later and the two men were polite, experienced and most accommodating. I slept very well that night. I will definitely recommend PC Richard. It was a wonderful experience.

I was happy end to end. Myron at the store was very helpful, delivery was fast and prompt (and the workers didn't flinch at the four flights of stairs), and the refrigerator works great! What a pleasure. I guess that's why P.C. Richard has been around forever. I'd buy anything from them.

If you are on the market for a major appliance do yourself a favor and include P.C. Richard & Son; you won't be sorry. Strangely, our new refrigerator arrived terribly damaged (nobody's fault - came out of the box that way), but this is where we got to experience what a great company they are. Not only did they allow us to use the damaged refrigerator while we waited for the replacement, but the delivery guys absolutely killed themselves installing the replacement and left us completely overwhelmed with their efforts - even in a heatwave, no negative attitudes whatsoever. It's always nice to work with professionals! Great price & great delivery. Again, do yourself a favor and include P.C. Richard & Son in your decision to buy a product. (I never take the time to write a review, but they earned this one!)

I ordered a refrigerator on line and everything went very smoothly. It was delivered when promised, they called about an hour before the delivery, put new refrigerator in its spot, took away packaging and old refrigerator. The selection online is much bigger than in the store and the description if very detailed. The price was very good.

We purchased a Frigidaire refrigerator a few weeks ago. Our salesman, Roger **, was very courteous and very helpful during this transaction. The refrigerator had to placed in the basement and the men who delivered it were wonderful. They were able to get it downstairs and set it up without any problem. I would make a future purchase at P.C. Richard & Son.

I went to P.C. Richard for the first time, looking to buy a fridge after visiting couple stores. The salesman who welcomes us was very nice and helpful. He did his best to get us the better deal. I definitely recommend going there.

I always purchase my appliances from PC Richard's in Patchogue NY. My salesperson was Jimmy. Also I have to mention the sales manager Sal. I dealt with him several times in the past. I had purchased a microwave and was not happy with the way it worked. Sal solved the problem in minutes. He placed a new order and set up a day for new installation. Sal then followed up with a phone call and a email. Unheard of in today's market! I highly recommend PC Richard's!

Bought an Air conditioner here and delivery was supposed to be delivered during a certain time frame. Took a day off of work and the delivery people kept on calling that they would came later and later until it was too late and building wouldn't let them in. Calling the store - 53 West 23rd Street for over two hours. They put me on hold, they hand upon me, no one will give me a Manager or a Manager's name. So Mad. I would fire every single Manager in that store. Total incompetence. There talk about service and all that is just **. Do not but anything at this store. Also, when you call the customer service general number you can't get thru. Don't buy at P.C. Richard & Son. Spoke to other people about this and they said they had the same problem.

Less than two years ago I bought a refrigerator at the Grand Concourse store in the Bronx. I paid for two years warranty. In less than a year, I had problems with the fridge door in three occasions. A month ago I called service department for the same problem. They have been making excuses about the reparation. I am so frustrated because after being waiting for about a month they told me that they ordered a door and it takes from six to eight weeks to get the door. In the meanwhile I cannot put anything in it because my food get spoilt. I talk to several workers from the service department (Travis, Pricilla and others). They promise me that they will try to help me with it. However, they even did not call me back. One of their suggestion was to buy a small fridge until they fix it. This is ridiculous because a refrigerator is an everyday need not something that you can stay months without it.

The manager of the new Harlem store in New York City is the BEST!! Very helpful and gets right back to you if you leave him message. Would recommend him and the store he managers to my friends. He made my experience great.

Thanks for helping me stay cool on such a hot week Joe! I really appreciate your help in finding an affordable air conditioner and informing me about the service policy! It was so helpful being able to pay over the phone and have my boyfriend pick up the A/C. Seamless from start to finish! :)

On October 20, 2016, we purchased a Samsung Refrigerator (Model RF18HFENBSR) and opted for the Extended Service production Plan. On May 27, 2018 we noticed that the upper refrigerator didn’t seem to be at a “safe” cooling level. It was monitored for a couple of days and we realized by Friday (June 1st) that there was a problem. (The freezer compartment was not affected.) I did not recall at that time that we had purchased the Extended Service Protection Plan and on May 24th, I called Samsung to determine if they could offer us any suggestions. They were not able to assist me.

As soon as we stepped in, Robert was the best, he helped with every question and concerns we had about a smart AC. And within 15 minutes we purchased a brand new smart AC and my girlfriend and I are extremely happy.

We were shopping for a new range at the P.C Richard in New Hyde Park. Denes was our salesman. He was extremely helpful and pleasant. We got a great price, for a great product. Delivery and installation were smooth. We’ll keep doing business as we have for years now.

I am a consistent shopper at PC Richard. The staff is always helpful and is willing to do the extra research to find me the best package at the best price possible. I shop at the outlet store located in central New Jersey.

I recently bought a washer & dryer and a new air conditioner. Chris ** made the purchase for these items very easy for me! The gentlemen that installed all three were great. Had respect for my home and did a great job!

I have had the worst experience with PC Richard. Two months after I have purchased my washer and dryer and 3 installation visits they are still not working. Installers stood me up 3 full days and didn’t show up. The management is completely unresponsive. THE WORST EXPERIENCE EVER. I WISH I HAD NOT DONE BUSINESS WITH THESE PEOPLE.

I purchased 3 tv on Sat. June 16th at PC Richards & was very pleased with my salesmen Dwayne. On June 20th 2 tv a 65" (UN65NU7100 Samsung Flat Panel) & a 50" (UN50NU7100 Samsung Flat Panel) were installed by Mario & his assistant. They did a great job & would highly recommend them.

I wanted to thank PC Richard for amazing customer service, from start to finish! I recently needed to purchased a new refrigerator. A good friend highly recommended PC Richard, over every other store and I'm glad she did! The sales rep was extremely knowledgeable, didn't try to sell me garbage, nor did I feel pressured to make a purchase. He recommended exactly what I needed and made the sale stress free. The delivery team was also AMAZING! They arrived at the promised time, were extremely professional and careful. I can't say enough good things about my 1st experience with PC Richard, except that I will DEFINITELY return in the future!! THANK YOU!!!

I had brought a new energy efficient AC to replace old AC in my apt. Sales rep was very nice. Customer service rep helped to exchange AC to correct voltage after I realized the AC I brought had the wrong voltage. I appreciate the help!

Found the customer service at this location to be excellent. The salesman was knowledgeable about the product (washer machine) and extremely helpful, allowing me to make a confident and informed purchase. If you're in the market for a heavy appliance, I would recommend visiting this location.

We needed to replace our washing machine so we went back to P. C. Richard because we’ve purchased appliances from you in the past and felt we didn’t need to go anywhere else. Your salesman Russell answered all of our questions and assisted us in our selection of both a washer and a dryer. Our appliances were delivered and installed as promised, and your installers were just as courteous and professional as your sales staff. As a result of this positive experience we returned days later and purchased a new gas stove and dishwasher! Thank you, P. C. Richard! You are a top-notch operation start to finish.

This was my first experience with P.C. Richard & Son and I am happy with it. The Sales Counselor (Francis) was very knowledgeable and he was able to advise me accordingly on the best product for me and I wish to commend him for his professionalism. I found the atmosphere in the store very friendly. I felt welcomed in the store. I will recommend this particular store to friends. Thank you for a job well done. Keep up with the good services, the friendly attitude. All the very best to each and everyone. Kind regards.

I have replaced most appliances in the last few years at our home & guest cottage. We have bought refrigerators, stoves, and 2 sets stackable LG washer dryers. PC offers a 10 yr extended warranty & even if there is an issue, PC Richards handles it instantly. For me this company has been an invaluable asset in managing our home. I highly recommend them. Salesman Lenny & Rick are amazing & manager Matt are all exceptionally helpful & experienced. You can trust these folks. I never write reviews but they deserve mention. Thank you again for excellent service.

I always shop at PC for most home items, but this last experience won me over for eternity. The store manager Bob, and the kid Kyle worked together like clockwork satisfying my every need and device. I can go on and on but let's say it was the best customer service I've ever received.

On 6/6/18, we visited the Carteret, NJ store. We knew we needed to replace our oven. Ws usual, we looked around to get an idea of the new ovens and then visited BOBBIE. As always he sent us to a salesperson and helped us with whatever info we asked and made sure we were satisfied as always. Bobbie also suggested the extended policy which we took. Well, once again thanks Bobbie. See you again.

I purchased a refrigerator for an apt. I order it by the SPECS, Barry my salesman, pulled up on the PC Richard's computer. I ordered it because I liked the refrigerator based on the specs, as they did not have one on the floor. They delivered it to the apt, when I arrived I saw it was not to the specs I had ordered, I went over to the store and manager Eric said, "That was an error. Someone typed it wrong. I'll speak to district manager Monday and we will call you."

I was very pleased with the entire order process. The salesman Matt was extremely knowledgeable and is an asset to your store. He went over the entire delivery procedure. He pointed out that your delivery team will set up my new Weber barbecue and take away my old one.

I have been going there for the past three years. Almost everyone I have encountered there have been pleasant and helpful. I deal specifically with one associate, Kevin **. He always makes sure I walk out with a smile on my face and my item for purchase in my hand.

After renovating we decided to install a wall unit to save window space. Knowing Friedrich had a good reputation we decided on the model necessary to work in the measurements we needed to cool the space. We had an electrician come and wire it independently and correctly. Went to PC Richard's and purchased the unit (model# WS15D30A Friedrich Wall air-conditioner). Installed the unit and it worked just fine. Quite loud but got the space cooled down fast. Always shut it down at bedtime as it wasn't necessary to leave it on. First season no problem here in NY. Closed it down/cleaned filters and wrapped it up for the winter. Next spring open it up and after maybe 3 days of use the compressor gave up.

Today I had a great experience, I was welcomed with smiles by the employees and Kyle did such a great job assisting us to get the best value and deal for our new TV. I am extremely satisfied with the service! I definitely will come back and tell my friends to shop here before anywhere else!

Our experience from beginning to end was perfect with PC Richards as it always is. We were assisted via phone in ordering a microwave. We got a great deal. The microwave was delivered quickly and installed by two very polite and competent individuals. We are very satisfied.

I am writing this since this is the last resource before I put a formal complaint at the BBB. I have bought the extended warranty because I wanted to protect my investment (Samsung Refrigerator) however it has been a nightmare. I just schedule the fourth repair and every time that they send a new repairman they change the same piece over and over again. However today I was told that they must reschedule since no one was at home. Hence my wife took PTO just for it. The technician claims that he ran the bell and no one was at home and within 5 minutes he is gone from my place.

I have previously made several purchases at PC Richard and been satisfied each time. This time there was an problem but I was left me more than satisfied. We were remodeling our kitchen and worked with Salesman Anthony **, who was informative, easy to work with, made sure we received a good price (including finding not well publicized rebates) for a KitchenAid refrigerator, oven and microwave. Soon after they were delivered I noticed frost forming in the freezer. I contacted the store the Tuesday before Memorial Day and informed them. Within 48 hours they had sent service techs to our house and determined that the seals were not tight enough and offered to replace it.

I just bought my appliance from PC Richard & Son and I had the best experience ever shopping for appliance around the store with the best sale Rep. (Hany) Who is very knowledgeable about all products & best customer service who process my order and set up all paperwork hassle free.

Just left PC Richard & Son as a very happy customer!!! I had purchased a microwave, along with other kitchen appliances in November, 2017. My contractor didn't try to install the microwave until May, 18. When my contractor went to install it, he discovered some damage preventing installation. PC Richard return policy is 30 days. On 6/5/18 I went to the Bay Ridge store and spoke to Nick. Nick patiently took the time to listen to my complaint about the damage, then got on the phone. Within minutes, he had arranged an exchange even though I was so very late in asking. I was a pleasure dealing with Nick and with PC Richard. I have always happily bought my appliances there, and plan to go back soon for air conditioners.

We have been customers of P.C. Richard & Son for about 35 years. Our experience with Mr. Chris ** and Mike ** and Sharon were more than satisfactory and reflected your company's practices and core values were knowledgeable and professional. We will be returning to your Watchung NJ store for all of our future purchases.

The salesman and manager were great. They were very knowledgeable and helpful. They spent a lot of time helping choose the right grill. I am very happy with my purchase. They even deliver it the next day. I would definitely recommend them.

I visited the store in Astoria today to purchase an air conditioner. The salesman Lee was knowledgeable and helpful and made my decision that much easier to make. I will be returning again to purchase a couple of other items and hopefully Lee will be there to assist.

We just purchased appliances for our new kitchen at PC Richard. We got a great deal for a refrigerator, stove, microwave and dishwasher combo and their service was fantastic!!! We recommend this PC Richard off of exit 12 NJ turnpike to all our friends.

The install team went above and beyond the call of duty and got a difficult installation job done. Microwave, range, dishwasher and washer/dryer all installed perfectly. They arrived at 12:30 and left 3 hours later. They managed to get a laundry enter unit into a closet it almost didn't fit in. Job well done.

I’ve never been to PC Richard in Jersey and I’m glad I came to the carteret one. The man who helped me pick out my mattress was Joe ** and he did phenomenal! The customer service was completely on point. He made my experience picking out a mattress less stressful than I thought it was going to be. Two thumbs up to PC Richard's customer service!

Delivery men were pleasant, professional and neat. I did note, however: 1) Large screw was left on my kitchen counter from the microwave installation; I trust this was an extra screw. 2) No warranty card was included with my TV; please send! 3) 6000 BTU Friedrich air conditioner: shortly after the installation was complete and right after the installers left, I went to turn the unit off and that is when I noticed the top was dented. Because of the dent, the front panel does fit securely. I look forward to hearing from you.

I bought a washer and dryer. First the dryer's base was broken and I had to pull teeth to get them to come out to replace it. I also bought a water purifier for the machine that would allow me to use cold water only. Not the case. When that was hooked up, the washer stopped working. Took them three trips to fix the problem. Washer just broke again and they don't service my area so they are sub-contracting it and the subs can come out for a week. In the meantime, I have a washer with wet clothes and no way to get them out of it. I would rather hand wash my clothes than purchase another piece of equipment from them. Sales are great, but service is absolutely horrible. I should have followed my first instincts and bought from Sears.

Joe ** and his team were extremely helpful. So easy to work with. I’ve been to a number of appliance stores from Best Buy to local appliance stores and P.C. Richards I find is the best both in service and price. I would highly recommend P.C. Richards in Carteret NJ.

I purchased a washer and dryer from P.C. Richard on Ralph Ave 2 yrs ago and paid for them to install everything for the gas. Then on 4/16/18 the dryer caught a fire in the basement and I called the Fire Department to put out the fire. The Fire Department informed me that the vent was installed wrong and they're surprised my house didn't burn down. Then I had to call the gas company to disconnect the gas line and they said I should be fined for the hook up being wrong, but I didn't do it. P.C. Richard's people installed the gas dryer. I then called Samsung, who blamed P.C. Richard and PC Richard's store manager and headquarters said; it was too old for them to be liable. My damages was all out of my pocket including me now needing a new dryer. Extremely annoyed by the treatment, because me and my family could have died in a fire and they didn't care.

I am Fully satisfied with my experience at the Carteret store. The staff at this location are knowledgeable, honest, and friendly. I felt like I got a good deal on the products. Not my first time going there and I will go again.

I had an issue with a washing machine I purchased. I called and spoke with a woman. Her name was Nancy. She was just wonderful. What great customer service she offered me! I went into the store the next day and happened to find her on the showroom floor and she helped me again with completing my order! She was great!

Weber Electric Grill - The salesman was personable & knowledgeable. We had some confusion of what brand to purchase and I purchased the wrong one. I immediately returned to the store to cancel the first order and to then order the CharBroil model we actually wanted. I thought that we could put together ourselves... what a mistake. I called the store and they referred me to a young rep who came to our home and assembled it for us. Because of the wonderful staff we only buy at PC Richards!

I was ready to cancel my order (Samsung Frame TV) to go with a different company I found online that had the same product but for much cheaper. Luckily for PC Richards Craig was the salesperson I got in contact with over the phone. Craig was exceptional from the start. Wanted to fully understand the issue and then once he found out all the details he was able to match the price. Honestly the matching of the price wasn't what sold me. It was Craig's honesty and ability to act quickly that had me. Great asset you have there at Paramus. I'll be back for sure.

OMG!!! I had the best experience at P.C. Richard on Steinway Street, Astoria, NY. Oli, (one of the managers) and Mike as well were very thorough, knowledgeable, and friendly. He understood exactly our needs for the washing machine and he overdelivered. He also made sure to give us tips and recommendations for the future of our new appliances. Great guys! Could not have asked for more. They were very helpful, accommodating, good attitude and attention to details! If you want to have a memorable and positive shopping experience, please ask for Oli. You deserve more than 5 stars. Highly recommend this store and I will be back for future purchases. Special thank you to Mr. Oli & Mike.

I was treated with such great customer by the manager named Dean. He went out of his way to assure that I was well informed before making my investment. I want to express my gratitude for his respectable tone, demeanor and courtesy by even bringing my merchandise out to my transportation and did so without me even asking. I would definitely recommend and shop again at this location due to his unforgettable generosity and kindness.

Manager Joe ** was extremely helpful and accommodating. I needed to purchase a refrigerator for both my home as well as my office. Joe took extra time out of day to make sure my needs were adequately accommodated and did it with superlative service. I would definitely recommend making all your appliance purchases here! Five stars!

John was a fantastic salesman. He was kind and friendly. He was knowledgeable about all the different TVs. I knew exactly what I was looking for in a TV. He helped me tremendously with choosing the perfect TV. I am excited enjoy my TV. Thank You.

Sales rep was knowledgeable and took his time to ensure all of our questions were answered - pricing was fair & accurately represented online... No gimmicks - delivery was quick & easy... New appliances were installed within 3 days - will definitely do business with them again.

Took out the extended warranty offered by PC Richard on every appliance I bought from them. LG Washer electronics broke after exactly 3 years of use. This happened on a Sunday. A technician could not come until the following Wednesday. He came and diagnosed the problem as needing a new electronic board and said he would put a rush on it for Friday. Part still has not arrived at their warehouse. It is a week since the technician came and 11 days since my washer broke. Once the part arrives they still will schedule to install it so I am looking at more than 2 weeks with no washer. In a time when next day or 2 day delivery is possible from many companies this makes no sense that it is taking so long. Will not be purchasing from PC Richard again and would advise others to do also.

I been shopping around the state of NJ to get the best price on certain items, it seems to me that every time I end up at PC Richards in Carteret NJ and end up getting the best service and fairest price, thanks to the sales manager Bob **. My wife and I have been dealing with him for the last 8 years, he is such a super guy, a professional and a well likable person. I just wish all sales managers were like him. I’ve sent many friends and family members there and they all agree what a nice guy he is... they all have sent their friends and family members there because of Bob! I’m 67 years old so I’ve dealt with a lot of stores in my lifetime, this store is the best, I’ve personally had a problem with a washing machine a few years back where I had Bob go out of his to way to resolve the situation where I received a new one! Like I said before he’s a super great guy, one of the BEST!!! Trust me!!!

Omar answered the phone when I called. After two months of my husband and me discussing what to do - going to Lowe's and having them come measure, we still could not make a decision and figure out what would work. In less than 5 minutes, Omar confidently assured me that the fridge we wanted would replace what we have and fit and then let me know our existing W/D, purchased from you 6 years ago (and now experiencing smoking conditions during the rinse cycle) was no longer made. (I called Whirlpool and they were willing to send a service person for diagnosis, but frankly after smoke conditions and an hour trying to get through to them and then the service folks I decided it was easier to simply buy a new machine.)

Great Salesman Gerard **. The TV was a great price and has a beautiful screen. I feel confident that the price was the best I could get for the surrounding stored and trustworthy internet sites. Delivery was smooth without any issues, and it was delivered within the time frame indicated.

Mr. Silvio ** at P.C. Richard & Son was very helpful, accommodating, and polite. With his help, we found our fridge, dishwasher and microwave! They were delivered when we requested - no issues. We realized Mr ** sold us our stove as well a few years before. Very happy with all products!

We walked into PC Richards looking for a fridge and a stove. Our Sales Rep, Robert was very thorough, knowledgeable, and friendly. He understood exactly what we were looking for and he overdelivered. He also made sure to give us tips and recommendations for the future of our new appliances. Thank you so much, Robert!! You get 10/10 stars with us! Rockstar of a salesman!

OMG!!! I had the best experience at P.C. Richard on 86th Street in Brooklyn. Upon entering the store, a wonderful gentleman named Robert came to my rescue, and helped me select a brand new microwave for my kitchen. Robert was a rock-star. He made the whole experience fast and easy, so I could go on with my day, thank you Robert!

Delivery of our new Weber grill was on time and very smooth. Crew was friendly, courteous and helpful.They installed the new grill and took the old one away. Great guys! Could not have asked for more. Would also like to put in a plug for Weber. Our old grill was over 20 years old and still working. We looked around and nothing else came close. We're regular customers at PCR. It's always been a clean deal.

Awesome service!!! Please ask for Ryan **!!! The team at P.C. RICHARD CARTERET are amazing! Extremely helpful and very fair with the best prices around... and we shopped??? Truly the employees at P.C. Richard are working for the best prices for everyone!

I received a $316 receipt for a purchase that had my name and a very old email address not used anymore but all other information was not mine. I live in NJ - all info was for Forest Hills contact. I called P.C. Richard's support, was directed to security and only option was to leave voice mail. I have not heard back.

I have been a customer of PC RICHARDS for the past 20 years. My sales rep and all the employees in the Carteret New Jersey store have been wonderful to work with. I would highly recommend PC Richards and this store to anyone in my family or friends, which I have.

After searching for months and having a fridge sent back because the delivery guy from Home Depot said it wouldn't fit. Which we all figured he didn't want to be bother. I'm glad that happened because I went to P.C. Richard & Son and the salesperson name Delano was very helpful and informative. In fact excellent customer service by all involved. Superb delivery service. The two men who delivered today Saturday 4/28/18 went up and beyond. The best customer service and satisfaction I've had hands down! Highly recommend this store located in Barchester mall and I will be back for future purchases.

Purchased an Hp laptop and Swiss Army laptop bag. The salesman Robert ** was great. Helped us make a great decision and was very nice and courteous. We had just stopped in to browse and we were planning on purchasing from Amazon but he really showed us a great deal at P.C. Richard. We will be back.

On 04/26/2018 I visited the Carteret location to purchase a refrigerator for my garage. I experienced excellent customer service and had a very positive buying experience. Special thank you to Mr. Joe ** and Mr. **. I will definitely be back in the near future!

Stay away from P.C. Richard & Son if you don't want to get a heart attack with these people. I bought a stove now 3 weeks ago and the oven has never work, stove burners don't work either and PC Richard will not even do an exchange. If they don't sell used appliances, why would they have to repair a brand new stove? When calling this place can't even speak with a manager. This is my worst experience ever. Will NEVER shop here again.

The communication from my first call to service was amazing. The pre-text and the tracking info was great. I knew exactly who was coming and when. The repairman was efficient and fixed the machine quickly. The best repair experience ever. Keep it up PC Richards.

P.C. Richard is a top notch operation. I have been using them for over 10 years. Their prices are great and they have their own service people and they are the very best. They are very good at their jobs. They give you a four hour window and are always on time if not early if you want the best use of Richard.

My recent purchase was just another example of the exemplary sales and customer service experience I've encountered over the many years I've been a customer of this store. My salesman, Trevor **, was not only very knowledgeable but courteous and patient with us while we made our decision. He did an outstanding job. The experience was only made better by the two delivery men who encountered what I'm sure must have been one of the most difficult deliveries they've ever encountered. They needed to bring the washing machine underneath a deck which, unfortunately, is probably only four feet off the ground, making it impossible to stand up underneath it.

Great customer Service, good deals, great warranty, helpful staff, good attitude and attention to details. Chris our sales manager answered his cell phone quickly and promptly called us back and then came over my house to solve problem all in the same day. Very happy.

Mo was very friendly and informative when I came in to buy a Maytag washing machine. He provided helpful information about the product and reasons why the product I was purchasing was a good choice. I would purchase another product from him in the future.

Chris ** was extremely knowledgeable and took the time to answer all of our questions regarding functions, specifications, rebates, and installation instructions. He was able to share his own personal experiences with LG washer/dryers and made us feel very confident with our purchase decision.

Around September or October 2017 I entered the P.C. Richard in Carle Place. I was greeted by Rich **. I purchased a Samsung 4K HD TV size 49 inch. It is a beautiful TV, the pictures are great and the price was unbelievable. So in March 2018 I returned to P.C. Richard to purchase another. This time I was assisted by Ron. I placed a down payment on another Samsung 4k HD 49 inch TV. However when it came time for the TV to be delivered that brand was no longer in stock. Ron took control and made sure I received a replacement TV and within the price range (it in fact was less than I originally paid) and I had the TV 2 days later. It turned out it is a Samsung 50 inch 4k TV.

Very good experience in every way. Salespeople knowledgeable and helpful. Delivery as promised with a call before arrival. Also several e-mails to keep everyone informed. I've always had a good experience shopping at P.C. Richards and I would highly recommend to all my friends.

Joe and Sehun were the most helpful with our mattresses purchase. They worked with us and we were very satisfied with our price and quality of the merchandise. The selections were fantastic and plentiful and the deals were amazing. We would definitely come back again and again for future purchases.

Craig is very knowledgeable and helped make our experience and decision easier. He has assisted us in many previous purchases. PC Richard is the first place we go to purchase our appliances and electronics. We are always happy with our purchases and experiences.

I've been buying from P.C Richard and Son for many years. Spent thousands of dollars the very best products. Their sales people are extremely wonderful. Make you feel like family. Love the establishment and would recommend to family and friends.

Roy is incredible his knowledge of the appliances is amazing!! Great service and quick!! Every time we go there he has the best stuff!! I recommend everyone to him because he is honest and trustworthy and a gentleman.

I purchased my Maytag washer and dryer with warranties from Chuck **. I am a fellow firefighter and Chuck was very professional in his knowledge and friendly and personable with his handling of my purchase. He gave me excellent advice on the products according to my needs and I am very happy with the deal he gave me as a fellow firefighter. I was recommended to Chuck by another firefighter and have purchased from him in the past, and I always recommend him to the other members of my fire department. If I ever need anything that P.C. Richard carries, I have and will immediately call Chuck and I know that I will get the best service and best deal possible along with the peace of mind that I am purchasing from someone that I trust who genuinely has my best interests at heart.

Excellent service. Corey, our sales rep was excellent getting the refrigerator ordered and delivered in three days. Would highly recommend P.C. Richard to anyone looking for new appliances or televisions. We purchased at the North Haven Ct store on Wednesday April 11, 2018, after a very negative experience at another vendor.

Salesperson, Hani, was helpful, polite, professional and amazing, knowledgeable about the products and which is suitable for our need. He helped not only to purchase but also accommodating our schedule to arrange the delivering, installation and taking away old machines. Delivery guys was on time and did great job removing old appliances too.