P.C. Richard & Son Reviews

I was told my dishwasher could not be repaired and it would be replaced. Then I am told the dollar amount was below what I originally paid. It has been over 3 weeks with no dishwasher and no resolution. I am not happy with the way P.C. Richard & Son is handling this. It is a big thorn in my side. There is a lot more to the story, but there isn't enough room here to write it all down. I hope they can make this right and do more than just replace the old dishwasher. They are about to lose me as a customer. A loyal customer for decades.

Bob **, Marty, Charlie are the best sales people in the RVC store. They are very knowledgeable and trustworthy . P.C. Richard is the best store to buy your electronics & appliances from. It is the best. If you need anything, go to that store and ask for them to help you with your purchases.

Today I had a service tech come and repair my GE fridge. His name was Edwin and was thorough efficient and knowledgeable. Diagnosed problem, replaced fan motor and had it fixed in no time. Thanks PC Richard and the GE tech Edwin who called ahead and arrived inside the appointment window I was given.

It is rare to find a Sales Counselor so professional as Bryan **. Bryan demonstrated sales skills that any customer would want when they go to a PC Richard. He was extremely professional, always interested in my needs as a customer, knowledgeable with the product details (microwave oven), offered the pros and cons of specific products, and made sure I would be happy with my purchase. Bryan is an asset to PC Richard and trust he will be acknowledged for his skillful selling efforts. Mary Ann **.

We recently went to PC Richard at Forest Hills location to purchase a full kitchen appliances and was assisted by Raza, what a great experience! Raza is very knowledgeable, patient and helpful! Thank you! Raza is an asset to PC Richard, he truly made the shopping experience wonderful!

Jesse ** is a total pleasure to work with. He is very knowledgeable and looks out for his customers. All my friends and family use Jesse. I have always received positive feedback when I recommend him. P.C Richard has the best service contract. Their staff is attentive and well trained. I wish other companies would follow their example. I will only shop for appliances at P.C.Richard.

My window was a Saturday 7 am to 4 pm. Showed up at 2. Had to order part. Next appt to install part Saturday 7-12. No one showed up. Dispatcher upset with me when I called at 1130 for a status and was told “It’s not noon yet Ma’am...." At 1230 I had to cancel because no one could tell me if he would show up. Mgr apologized and said, "How 'bout Tuesday 530?" So come Tuesday I left work early to be here and NO ONE ever showed up, apparently someone on their end cancelled my appt.

Mr. Norbert ** helped me at the Ralph Avenue store in Brooklyn. He was very knowledgeable and professional. I appreciate his patience and wisdom. I wasn’t sure about the width and height of the appliances. I will refer friends and family to the Ralph Avenue store.

New washer and Dryer. We purchased two new machines, after a short time we realized they had some serious design flaws and went back to PC Richard with the issues. Vincent and Philip were very professional and exchanged them for two new machines. Thank You PC Richard for excellent service.

Hi. My name is Adam **... I bought my home in 2011 and due to your excellent sales team I have bought every appliance for my home from you since then. I bought an LG washing machine approx. 2 year ago and since then have had problems with it several times over the last month. Techs have come to try and fix it to no avail. Stress out and irritated I call customer service for help. Today I spoke with the most friendly and helpful agent you have. Her name is Priscilla. Not only did she assure me everything was gonna be fine she overlooked my account and saw the issues I was having. She was able to get me a credit to buy a new washing machine all while dealing with my irateness while still being pleasant on the phone. Priscilla you are an angel... And I hope PC Richard knows what kind of valued employee you truly are. Sincerely Adam **.

Unacceptable customer service. 1st time one guy came looked at the machine and 5 min later he said he needed to order a part. 2nd time he came he had the part but JUST noticed that the dryer was on top of the washer and it was connected to gas. He didn't want to take the dryer off and also didn't want to disconnect the gas himself which that I understand. The 3rd time 2 people came and the new guy who was there realized the other tech had ordered the wrong part... Now today they're supposed to come from 7-11 but they haven't arrived. I talked to an agent & she can't contact them. She says they must still be on the previous call and that 7-11 is an approximation. Unbelievable that they can't be reached & that we the customers can't be contacted letting us know that they're going to be late. UNACCEPTABLE CUSTOMER SERVICE. We've been down our washer for 2 months now...

I recently had to get a new refrigerator. I walked into the P.C. Richard’s store in Paramus, NJ and explained the situation. Andrew ** took over my account and seamlessly took care of getting the refrigerator that I wanted, set up delivery time, and made sure that everything was done from start to finish. I would like to commend Andrew on his kindness, insight into my needs, and his professionalism. He is unlike the ordinary sales person. He is truly devoted to his job and and to his clients. He is definitely management material. Thank you, Andrew! I appreciate everything that you have done. Always, Diana **.

This is a store that stands by customer satisfaction. Although I had ordered the wrong bracket for my new flat screen tv. The store did not turn their backs, instead they found me the proper bracket and had it delivered and fully installed in 3 days. Thank you.

When we purchased our cooktop from the Brick, NJ store we were told they will take care of everything. Survey done to see if cooktop would fit in our cabinet. We were told it will be close with a small gap that will require a trim kit which they'll make. Then we got a call that they want to install the cooktop and remeasure to make sure trim kit is correct. Weeks later installer comes at 8:50 PM and discovers it is the wrong trim kit. It is one for an oven not cooktop. Been trying to get this resolved for a week and sale person keeps promising a resolution. When we ask to speak to a store manager they are busy but will call us back and twice have not heard from them. One of the worst service experiences I've ever had. Beware!

The salesman John ** was most courteous and helpful in explaining about the Maytag Washer and Dryer we purchased. He answered all our questions and called us to see if the delivery went ok. The 2 men who delivered our machines were prompt and courteous. The installation went excellently and they explained everything to us on the operation of the machines. I will always purchase my appliances from P.C. Richard and Son.

I had a delightful experience shopping for a new car stereo. I was helped by Vinod ** in the Mount Laurel store. He showed me a display model for a wonderful price. He went out of his way for me!

Our sales rep, Imran, at the Queens Blvd location in Forest Hills was extremely helpful with our purchase of a combo washer/dryer and a refrigerator. He helped us find the right items that would fit in our small kitchen and we just got them in time to get the sales price!

Working with our Sales Counselor Dina was a pleasure, she was very knowledgeable and was very helpful finding the right mattress for our grandson. The delivery men were on time and very careful with our purchase, we were very happy with our whole experience with P.C. Richard's.

I would like to commend Andrew ** and his manager Goodwin. They were so professional and friendly and very knowledgeable about all the products. We bought 2 tvs, an electric range, microwave, dishwasher, toaster oven and 4 slice toaster and refrigerator. Andrew was instrumental in setting up delivery and installation of my appliances and called me numerous times to manage my expectations. Both Andrew and Goodwin were a pleasure to work with and I feel went above and beyond as Sales representatives. One of my appliances was damaged and was quickly replaced with one phone call to them and their apologies. I would highly recommend these gentlemen and the PC Richard store in Manalapan to friends and family for certain. Thank you, Tina **.

We purchased a refrigerator at the Yonkers, NY store last summer and paid extra for a warranty. Our water dispenser and ice machine broke at the end of December. We called the first week of January to get it fixed. The repairman who came said it was an installation issue, and installers who subsequently came said that we needed a new valve for our water line, which precipitated another repairman visit (who said the exact same thing as the first repair man), which caused, yet another visit by the installers who said that we needed a new refrigerator.

Great service! When my refrigerator had problems, PC Richard quickly sent over a repairman to fix it. When they determined that the refrig. was faulty, they gave me a new one. All of the people I dealt with were courteous, returned calls promptly and solved the problem. I will always remain a customer at PC Richard and highly recommend them to others to stand by their products.

Glad to hear Scotty from Deer Park was able to assist you.

I’ve purchased a Jenn Air refrigerator which dispenses ice and water, which hasn’t worked in 2 months. Customer service has scheduled 7 appointments with 4 different service technician and each time the problem was fixed and a few days later the problem would return. I’ve called and asked for a supervisor several times and each time they advised they would call me back and declined to speak with me.

We have been customers for many years and find they are a fantastic company to deal with. Our latest purchase we bought a 65 inch TV and shipped across the Country to our son. Due to his crazy work schedule and being sent out of Country for extended amounts of time he did not open the box until almost three months after receiving it. Upon opening he found the screen was broken. I contacted the manager of PC Richard's Michel ** and sent pictures of TV and box which had no damage but it was obvious TV had just come out of box. He agreed to replace the TV. This was fantastic customer service and why we will stay a loyal customer. I highly recommend this company.

We purchased a refrigerator from Alex at the Plainview store. As soon as we walked in, he came over to greet us. When we described what we were looking for, he immediately took us to the model we were interested in. Alex was courteous and professional throughout the transaction. That is why we always return to P.C. Richard.

Started out 2019 with a brand new washing machine that I picked up at your 86th and Broadway location. Suffice it to say I am so pleased and satisfied that I am making another purchase this week, shout out to Omar who was most helpful. Thank you!

Fast. Knew what I needed. No hassles which I love. Get right to the point. Very nice salesman (Gregory)!! Knew what I needed to replace my Frigidaire Microwave. Was very knowledgeable in the area. Very polite.

Delivery company ruined our hallway delivering refrigerator. We filed a claim, it's been almost two years since then. I called Claims Department multiple times, spoke to Dept manager, he promised to help and referred to claim manager - still nothing except lies. We are going to file claim to Court. We were customers for 12 years, not anymore.

Very disappointed. Was delivered a refrigerator today. Side of refrigerator had dents in it. Was told by delivery person he can take off $100. I said I would of went to a scratch and dent place for that matter and paid much cheaper than with I paid for. This one needless to say I set it back, called, the store guy said, "Well it happens. We will send another tomorrow. I said I have lower back problems. I had to empty out my old refrigerator. Now have to put all the food back in again, then tomorrow repeat what I had to do today. Very frustrating to say the least, I am not a fan of P.C. Richards. Purchase an AC from them years ago. It sounds like a train is going through my house. Figured I’ll try again. I’m a Sears Fan but did not like anything I seen in the store.

Joe ** was very helpful and the order was delivered on time. My TV just stopped working. I called Joe and he immediately set up a service call. He was very pleasant and helpful. He helped me with my order.

When the delivery man arrived at my home I requested that they wear booties because I had just painted my entire house and refinished my hardwood floors! Right off the bat he started complaining to his partner in another language. I know this because I understood the other language they were speaking. They proceeded to bring in the washer and dryer and hook them up. One of the men had total disregard for my home and was like a bull in a china shop dragging around the appliances on my wood floor and hitting into my walls. When I requested that he be careful he just kept telling me “it’s OK”. It became apparent that they never inspected the appliance before they brought it into my home.

My experience with the PC Richard's staff at the Brick, NJ location was most relieving! I was met by an Associate, Mike, who immediately greeted me with a warm welcome without the pressure of pushing an immediate sale. He was engaging, professional, friendly, and knowledgeable. His colleague, Rob, was equally as friendly. After explaining that a recent transaction with a competitor failed miserably, I found myself in need of a flat screen TV and corresponding sound system in which I was unable to procure after numerous attempts. Mike was able to provide me with the components I desired and more importantly provided me with the confidence that it would be installed in a timely fashion. No pressure, great service, and a fair price. Thank you PC Richard's and I would strongly recommend Mike (and his entire managerial staff) at the Brick, NJ location.

I had to buy new appliances (fridge, dishwasher, and washer/dryer) because I bought a new apartment. Sales representative was very attentive and showed me the exact items I needed in my price range. The delivery was extremely easy; they even installed the units for me. :)

Bought a TV with an extended 3 year warranty here about 2 years ago. It stopped working while it was under warranty, so I called their service department. This was on January 26th - it took nearly two weeks for someone to even come here at all (Supposedly this was "out of the ordinary"). The first tech came here after I waited 11 days so that he could spend 2 minutes here, tell me they needed to order a part to replace. 3 days later, a 2nd tech came with two different parts. He took the TV apart, replaced the first part - no dice. Decided it "might" be the other one he had - "50/50" he said. No dice. Tells me it's the panel that needs to be replaced and the first guy misdiagnosed the issue so they'll now need to order the panel and send someone else.

These people are like family in the world of shopping. They are all so attentive and knowledgeable of products. They always have the best prices too. I never walk out of this store unsatisfied. I will always make Riverhead P.C. Richard my first destination for the products I need and that they carry. I know that they will keep expanding their product line to include quality items for the home.

Great selection of all appliances. Purchased a new washer and dryer and 3 weeks later had to purchase a new dishwasher. The salespeople are spectacular. Once he knew what I was looking for, it was a matter of minutes he showed me 5 different models in my price range. I will never shop anywhere else. I'm sold on PC Richard's. Bravo!

We have had a most pleasant experience buying a new refrigerator from P.C. Richard's. We had occasion to speak with their customer service department and their associate, Lee, was so professional and helpful. Their delivery people were so efficient and pleasant. We are looking forward to purchasing a dishwasher from them. We certainly have and will continue to recommend P.C. Richard & Son to our friends and family.

I made a major purchase — a 65-inch OLED TV — and P.C. Richard was fair and professional. The salesman was helpful without being high pressure. During installation it became apparent that the bracket would be visible. The store immediately agreed to swap it out and scheduled a re-installation. Painless.

The experience was seamless from purchase through delivery. They had exactly the appliances I wanted at a competitive price. I received a call the night before to confirm delivery and the driver called moments before arriving. The appliances were fitted and installed.

This is a great store in a great location with great staff members! Shanell was very professional and informative which made the experience awesome and smooth. I love this store and will definitely shop at this location again and again.

I bought Samsung Washing Machine on Dec 2009 from PC Richard & Son Woodbridge, NJ along with PC Richard & Son extended Warranty for 10 years. My Dishwasher was not working properly in Jan 2019 and tried all the draining procedures and but was of no use. I accidentally remembered that I purchased the extended warranty and called PC Richard & son for a service appointment. They understood the issue and thought it could be a drain pump issue and ordered a new one. The tech came and found that it was an issue with the washing basket assembly has broken and told he will order the parts and come again for fixing it. The appointment was fixed after a week.

I was told by Larry that they could deliver on a Thursday. While standing next to him after my purchase he said delivery would be Thursday morning. I never received a call or confirmation the day of. I called the store to find out Larry never dated the delivery and they weren't coming. I had to miss my early shift to wait home for a delivery that never planned on coming. Now I have to miss another morning shift to wait for the delivery again. Being a single mother of 2 kids having to miss 2 shifts of work is highly unacceptable.

I received a phone call telling me I would get an e-mail the night before with a delivery time. I did not. The phone rang at 7:20 AM. I was still asleep. The delivery people came at 9:02 AM. They were knocking on the wrong door, and I had to go out into the hall to get them. When I asked why I had not received an e-mail the night before one guy answered "it's raining." That's not an answer. He then said I was the third one on his route. I told him he could not have delivered anything in my building before 9 AM anyway, because of our rules. Later I looked for the e-mail again. It had been sent at 7:24 AM on the day of delivery. This is no way to run a delivery service.

Just wanted to say how great it was to deal with Charlie from the South hampton store. He helped me in purchasing a TV for my new home. Great service. Definitely will come back to him in the future. Will definitely recommend him to my friends and family.

My fiance and I were in the market for a flat screen LED TV... And the experience at P.C. Richard in Roxbury, NJ was world class! Rich ** and his team Roman in sales to Joe (helped us load the TV) are a pleasure to work with! If I was looking for anything they offer, I would stop searching and work with these gentlemen... Professional, courteous, and truly amazing experience! Thank you...

I was purchasing a subzero refrigerator which comes at a substantial cost. The salesperson Ravi was very helpful and informative in comparing different models and features and making sure the unit I ultimately purchased would be a good fit for my cabinetry. Several years ago he sold me a dishwasher. It is nice to see consistency and expertise in the salespeople. P.C. Richards' prices are fair and the follow up for installation and delivery is very good. We also greatly value their warranty coverage which over the years has proved to be excellent and efficient.

Donald ** is an excellent Sales Counselor. His skillful listening and guidance, helped me make the right choice, in my purchase of a new mattress. I am very satisfied with my new mattress and my sleep has improved and I overall feel better. Thank you, Caesar **.

One of my colleagues tried to defrost our college size fridge and freezer and wound up puncturing the Freon. I began my search for a new refrigerator. Once I narrowed my choices down, I contacted Dwayne ** from the Paramus store and set into motion my new purchase. I gave Dwayne several models, he gave me his feedback which helped me narrow it down to the one we purchased. I believe it was in place two or three days later. Dwayne is simply the best, he knows his product and simply gets the job done.

We've been shopping at PC Richard for the past 10+ years and do not go anywhere else for TV & Appliance purchases. Dwayne ** has been our sales person for all of those years as well and we love him. He makes the process easy. He's very knowledgeable of the products in the store, he's extremely easy to work with and he's just an all around nice guy. With Amazon cornering the market on everything, it's still nice to know there's still a brick and mortar store in PC Richard that can provide great prices & excellent customer service.

Our 8+year old washing machine (purchased at PC) decided to die on Sunday. We called PC Plainview on MLK day and spoke with Jerry (**) about service vs. a new machine. He was informative, articulate, very personable and did not push for a new sale just “because”. We went in and met with Jerry in person and told him what we were looking for. He showed us a few machines and based on our needs, he pointed us in the right direction. Originally, we had scheduled a Saturday delivery, but I ended up being home on Tuesday (the very day after our purchase) and sent an email requesting delivery.

My basement stairway is 26", and no regular size washer/dryer would fit in. Small size machines are not only quite expensive but quite small, so I was looking for something better. I was not able to locate medium size washers without ptofessional help. Store after store turned me down until I got to the right store. P.C. Richard & Son did the extra mile for me, by locating affordable, medium size washer and dryer with small outer dimensions, to fit my basement entrance, and my budget. Their technical knowledge, professionalism, freindliness, and customer relations are excellent! I am very happy with their excellent service, and I would recommend them to anyone who is shopping for appliances.

TV wall mount and soundbar install - Don was a great salesman in the downtown Brooklyn store. I feel he helped me get the best sound for my buck. The installers Josh and Phil were polite and efficient. My install was difficult and they didn't waver. They got the job done. They also cleaned up nicely. Also we had the wrong part and the store sent over a worker with the proper part not to inhibit my install. No complaints here. Maybe one... While I like the soundbar and it saves on space... it's definitely not like having a completed surround sound system. But I definitely have more space.

Worked with Dawn at the store in NJ on Rt 46. She spent so much time with us making sure we got what we needed at the best price. Her personality made the experience even better. The only place I will ever go now thanks to Dawn.

Great, experience as usual at PC Richard & Son, Forrest Hills store. I went looking to purchase a stove and was able to get one quickly. Frank was very helpful and knowledgeable. I am very happy with my purchase. Thanks again, Frank for your help.

This is the only store who offered to deliver my appliance the next day. The sales clerk is amazing - very helpful and very nice. The store has the appliances I’m looking for. The prices are good and the people there offer to help you right away.

We bought four appliances from Wayne, NJ. Salesperson name Dilip **, he helped us to select dishwasher, refrigerator, range and hood according to our needs and specifications. It was a very pleasant experience at P.C. Richard & Son. It was our first time shopping there.

Philip ** assisted me with the purchase of my Whirlpool refrigerator. He was extremely knowledgeable and courteous. He spent an ample amount of time with me explaining the different features on different models. My shopping experience with him led me to recommend PC Richards to my friends and family for the appliance and electronic needs.

Stove/Refrigerator Purchase - Our sales rep. was accommodating, helpful, and provided important delivery information. He did not pressure us in regard to choosing products or purchasing warranties. Also, the installers were prompt and did a good job. I would recommend PC Richard to a friend.

I have a front load Whirlpool washing machine. I bought the warranty thru PC Richard and am glad I did. I’ve had it about 6 yrs and lately it’s been giving me nothing but grief. They came out serviced it a few times but this time they said since I have the extended warranty I have a choice of fixing this one again or getting basically a new one that they would credit me whatever I paid for this one and I could go to PC Richard store and get a new one so that’s what I am doing. All I have to do is pay for a warranty again. I love PC Richard. They stand behind what they say and this isn’t the first time they stepped up and helped me. I will always shop here.

I had the appliance insurance and called PC Richard for a repair. The service from beginning to completion was excellent. After determining the nature of the issue, a repairman was dispatched within a couple of days. Dishwasher was repaired within an hour at no charge to me. The repair man was polite, and did his job very satisfactorily! I will continue to be a customer at PC RICHARD! Thank You PCR.

I went to P.C. Richard to purchase a sound system for my home. The salesman Philip was very helpful and knowledgeable about the products I was interested in. He was very helpful in helping me chose what was right for me. My Sonos system for my house sounds amazing and I couldn’t be happier.

At approx 11 am on 1/12/19 I purchased a Samsung Electric range at the Deer Park location. The item was not only delivered but excellently installed by 9 AM the next day. The two delivery men did a terrific and efficient job of installing and removed all debris. I have dealt with PC Richard in the past and this experience reinforces the fact that I will continue to be a customer in the future.

Our driver was bought on August 2018, It has been repair 3 times already, waiting for the 4 repairman to come to our house on the 01/14/2019. It takes 3 hours and more to do a simple load, We tested different amounts and is a disaster. We ask for credit store to obtain a different brand of dryer. They denied our request. We were told that after 3 repairs we can get something else, is not happening. I don't think, I will go again to the to store and purchased from them unless this is fixed after this service. There are other major stores out there with no hassle if system problematic. How many repairs a new machine must have in order to be exchange?

I needed a fridge asap! It was a perfect experience from purchase to delivery--I was pleasantly surprised by a follow-up call to make sure the delivery went well. I like the way PC Richard on 125th Street does business! Thanks to all!

1/3/2019 Enfield, CT store. I just wanted everyone to know how pleased I was with my experience tonight. I had reviewed recliners on your website last night but wanted to see in person. I was greeted by Tony **. In just a matter of minutes we hit it off, he knew what I wanted, asked all the right questions and I was hooked on the Italian leather wall hugger. Tony checked inventory, I can have Saturday, the sale was quick and easy and all because of Tony. And Justin, a manager was exceptionally helpful too. Great experience, would recommend a 1000%.

I own a few buildings and require to buy appliances all the times. I bought three stoves and 2 fridges this year from them. 2 of the stoves have issues right away for which we opened service tickets. Technician came to fix the problem over a dozen time but did not fix anything, but to get the next technician to come fix more. At this point my tenants are not paying rent and would not permit any more technician's visits as nothing was done to fix the problem in the last 12+ visits. They just simply want the stove replaced. I had to go buy a new stove although my warranty with PC Richard is still active and they won't issue credit. Their warranty is a scam and their service department is shameless. Their sales guys will sell you ALL with guarantees, but nothing done to fix my issues. I have opened a case against these guys with BBB and will go to court as well.

Whirlpool refrigerator, black, While in the store the sales person was very accommodating. Showed me the name brands that come in the specific color I was looking for. It was ordered and I received it quickly as promised. The delivery came within the time frame they said.

I purchased a dryer from PC Richard. The installer came, installed it and took the old one away. A few days later we noticed it never was really heating up enough to dry the clothes. Turns out after looking into it the installer wired it for 110V not 220V as it's supposed to be. That was not what really upset me was that he ran the wire without using the proper hardware and left an unsafe condition with the potential for a fire. Attached is a picture.

Over 15 years I have been shopping at P.C. Richard and Son and worked with Silvio ** at 23 Street and purchase All my appliances and 10 year extended warranties. Silvio is a remarkable, knowledgeable, helpful and courteous sales professional. He knows his products and is a pleasure to work with. I will only buy my Appliances and Mattresses from PC Richard and from Silvio because they are a Reliable Company.

GE over the stove microwave oven - Ordered over the phone. Excellent service. Delivered and installed promptly. I paid with credit card, but did not get receipt which should have been sent by e mail. Please send receipt. Bought from you before and have always been satisfied.

Recently purchased 70" LG TV online from P.C. Richard and Son. The site listed that TVs 50" and above, **cannot be returned**. As they offered an attractive price plus based on my earlier good experience of shopping in their store while living in Tristate area (I have now moved down south where there is no physical store located leaving online shopping as the only option), I decided to make this purchase through their website. The TV arrived via air freight as expected, on time. Engaged professional licensed installer to unpack and wall mount the TV. All went off flawlessly and my family is now enjoying the TV! Kudos to the PC Richard & Son team, couldn't have been more pleased with their offering! Wanted to spread the good word as it is such a rare commodity of late...

We purchased the warranty at the time we purchased our washing machine. We never had a problem with the machine until now and we have had 3 service calls all with no resolve. They keep saying they need to order parts, they did and came to install and it broke again. They came back said they need to order more parts. Each time they come it's at least a week wait for the next appointment so now I have been without a washing machine for a month. I paid over $500 for a warranty that seems useless and the level of urgency and ability to fix the issue is low. I would NOT recommend purchasing from P.C. Richard.

I always have a great experience with P.C. Richards, Carle Place because of the attention I receive from Sanjay. He is very knowledgeable about the products and he assists me through the entire sales process. There is no guessing with him. His work ethic is to be commended.

I purchased a Maytag washer/dryer with two years of service, ten days past the two years the dryer breaks, repair cost was 319.00, two months later the washer breaks 331.00 to repair, while waiting for the repair the dryer breaks. I set up an appointment for the 24th. The repair guy shows up unscheduled fixes the dryer 131.00, I wasn’t home to pay him since he came unscheduled.

PLACE order for a soundbar on Nov 26th. Today Dec 18 and still not here. Call again today and told cannot guarantee will be here for Christmas. This will be a month for an online order. Terrible customer service. Told it is back order. No call, no email. Nothing. Just leave it up to the customer to call.

We purchased a GE refrigerator from P.C. Richard with an extended warranty. In August the ice maker stop working then in October it stopped cooling. As of this date 12/17/18 they have been to repair the refrigerator 4 times. We have lost food each time which is not covered by the warranty. For almost 2 months now we have been using a cooler with ice. I would not recommend buying any appliances from P.C. Richard even with an extended warranty. Not only have we lost hundreds of dollars in food but we almost lost thousands of dollars in medication that has to stay cool.

Not crazy about this dryer. What I've noticed using this dryer, is that it takes more time and hotter temperatures to get my clothes dry. (We are sure that it's not too close to the wall and the vent is fine.) Also, not happy with the vent duct that PC Richard sold. Said it was 8 feet long, turned out it was 6' and it broke completely as the installer tried to install it (wasted money on that duct). Also, we didn't need the gas line that was required to buy for free delivery. NOTE: If you purchase online, YOU MUST CALL ANOTHER PHONE number to arrange installation. It is NOT done when the appliance is delivered.

They sell products that don't have in stock. Their message said to allow "2-3 weeks for delivery". After 2.5 weeks passed, I reached out to them, only to find out, that their statement was a LIE. They never intended to deliver the product in "2-3 WEEKS" as it's written on the website, simply because they don't have the product! It's not the first time it happened after placing order online. BE AWARE, THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY WILL LIE STRAIGHT TO YOUR FACE. Will never hold to their promise. They don't care if you buy product with promotional price (as it was on other websites too) and now the same product somewhere else is much more expensive. WILL NEVER BUY FROM THEIR ONLINE STORE AND WILL MAKE SURE TO MAKE PEOPLE AWARE OF THEIR SERVICE.

My GE washing machine purchased at the Bay Ridge PC Richard & Son needed repair because the start button was stuck. The GE maintenance repairman ordered the part but it was on back order for about two months. The PC Richard staff looked into the matter and immediately offered an exchange for a new replacement.

My purchase experience was very good, sales rep Mohammad ** help me a lot. I'll recommend my friends & families to buy appliances from PC Richard definitely, I bought two refrigerators & two ranges & one microwave, prices was good also.

Had a new KitchenAid dishwasher delivered, used once per instructions, the dishes were dirty, and pod did not dissolve. Called for service and was told need a new inlet value, this is a brand new dishwasher! Called PC Richards, who referred me to Service - I told them, I want a new dishwasher. A brand new dishwasher should not have to have parts replaced. They told me, no, that they have to replace the part and then possible exchange for a new dishwasher. That does not make sense, not only am I inconvenienced for at least another week, it does not bode well for this dishwasher that it's damaged out of the box. I was told to take it up with KitchenAid. What kind of customer service is that!

My LG fridge which was purchased in 2014 brand new went on Thanksgiving. Had to throw away all food in fridge and freezer. Took them over a week to get all parts in. Came out to replace the compressor and motherboard. Woke up next day to a completely warm fridge and freezer. Called them. They cancelled the appointment and told me would squeeze me in the next day. Now this has been 2 weeks today in which I have no fridge and had to throw out food 2 times in a 2 week period. They are not helpful at all! I can never get a manager on the phone. I have a family and a child to feed with a fridge I can’t keep food in therefore have been eating out and I can’t get any compensation on lost food. I will never buy another appliance or waste money on an extended warranty. Still waiting for this to be fixed!!!

I wanted to recognize Silvio for an outstanding job in helping us get a washer and dryer. From the moment I walked into the store, he has been tremendous in getting us a great deal, getting us the appliances, scheduling delivery and pre-assessment and then calling us for delivery and then after delivery. Customer service is out of the park! Absolutely amazing! I truly value having Silvio as the person who attended us. We were recommended by friends to speak with him, and he is the reason I made my decision to purchase from PCR as opposed to Home Depot! He is a keeper!!!

I bought a 70 inch tv and waited to have it delivered. Once calling Pilot (their shipping company) to schedule delivery, I was informed that they can only deliver from the hours of 11-5pm Monday-Friday. They cannot give a more specific range, so you're stuck waiting at home all day. The problem is I work Monday - Friday and at least part of my shift is during this time. They suggested I take a PTO day to receive delivery. When I called spoke to a supervisor I was told it would cost 150 dollars to ship the tv back to them as I told them if it would be this much trouble I didn't want it. I asked for Saturday delivery and was told by the supervisor they would charge me 115 dollars on top of the 75 I already paid for shipping!!! EXTREMELY POOR Customer Service - Please buy from Amazon or Best Buy and save yourself the headache. I had to take the day off just to receive delivery!

I recently purchased a cabinet with fireplace insert. As I started to assemble the piece I found that the manufacturer had omitted a piece. I repeatedly tried (without success) to get the missing piece from the manufacturer whose customer service is the WORST I have ever dealt with. I took my problem back to PC Richard & Son and they immediately went out of their way to solve my problem. I will always be a PC Richard & Son loyal and happy customer.

Purchased the Playstation Spiderman bundle on November 23 2018 online for store pickup in Carle Place as in store pickup was the only option. I was informed that my purchased product would be held for seven days and then refunded if not picked up by then. I arrived on November 26 2018 to pick up my Playstation bundle and was notified that due to a “lot of people wanting it” my bundle was sold and not held. I was then told a new PlayStation bundle was available and even though it was one hundred dollars more I agreed to buy. I was ready to buy it and was again told that the purchase will not go through because it is not authorized for sale yet. I was told to watch the weekly paper and when I see the PlayStation for sale to come all the way back again. I left the store empty handed and with two sobbing kids in the car who were excited to play with the Spiderman bundle and were left disappointed.

I bought the kitchen appliances for my house at P.C. Richard & Son in Norwalk, CT five years ago and I needed new ones for an apartment I recently bought. I went back to P.C. Richard's, because I remembered the courtesy and patience of the salesman I worked with back then. His name is Jesse! Now again he proofed his professionalism showing me many options and leading me to make up my choice. His willingness to make the customers happy will always bring me back to P.C.Richard's in Norwalk any time I need a new alliance. Thanks Jesse!

Purchased TV and SoundBar in Oceanside store last Sunday, 11/25. Salesman set up delivery and install date for 12/1. Called last night to find out time frame and automated system has no record of order. Called store this morning and was told, "Oh item is on backorder and not sure when it will be in". Well, why did you give me a 12/1 install date, why charge my CC at that point if item may not be in for some time? When speaking to salesman kept asking, "Didn't you read invoice?" Bunch of crap, only interested in his commission. Be cautious of this store, only buy if you can take product with you.

Updated on 01/08/2019: On November 29, 2018 I was forced to make a complaint on this website regarding a floor model refrigerator that I purchased in 2014, that after numerous attempts were unable to be repaired by technicians. According to the warranty and a customer rep I spoke with initially a store credit was issued however when I got to the store I was told the credit was only for another unit which became a huge problem because after being told that I was granted store credit I went and purchased a new unit somewhere else.

Ordered 3 tablets from this site, poor experience, called when expected shipping date and was notified that order was cancelled due to price error, really? No one sent an email to let me know about it and I am stuck with no holiday gifts~! NEVER USE YOU GUYS AGAIN.

Can't wait to pay this card off and forget them like it was a nightmare.

Bought a Frigidaire Gallery stove on the 17th of November and had it delivered on the 18th. Everything went fine, the salesman was awesome and the delivery smooth. We needed a stove before Thanksgiving as my old one was not working and PC Richard was able to deliver it before the holiday. On Thanksgiving eve we're getting everything ready for the next day because we had 19 people coming over and we wanted to start early. So we turned the oven on for the first time and to my shock it wouldn't turn on! We did everything the manual told us to do and nothing. Needless to say Thanksgiving was ruin!

Purchase and delivery of four kitchen appliances - Purchase-salesman did not follow up and delayed delivery that was needed ASAP. Delivery guy was extremely rude, yelling in front of my house and refused to speak to my contractor about an issue with the microwave installation, was very rude to my contractor. When I spoke to the store manager, Jonathan, he was able to calm me down. I was going to cancel the entire order, instead, I changed my mind. Jonathan not only made me very happy, but he got me an amazing discount. Now, my kitchen is beautiful and I’m going to return to buy a bed and a washer/dryer combo. Thank you so much Jonathan!!!

We purchased a Tempurpedic Mattress from PC Richard. The sales experience was excellent. We never felt pressured to buy or “upgrade” from our needs. The checkout was painless and the delivery was on time only 2 days after purchase. The delivery team was polite and neat. Just an excellent experience from start to end.

Don't bother buying an extended warranty with P.C. Richard & Son unless you can live without your appliance for over a month... I just got a call from P.C. Richard that my part that was in is actually not in so my service appointment that was scheduled for tomorrow was cancelled. We are in week 5 since P.C. Richard first serviced my washing machine. I was told that the part was "in" when THEY called me to set up the service appointment... Now it's not in?? What does that even mean P.C. Richard? Yes it's now two days before Thanksgiving and I have no washing machine and I am ripping mad.

Most pleasant experience ever! My washer broke after 30 years, and when they delivered the new one, the dryer broke! They made this household disaster seamless with quick delivery and service! Installation was done in a beat, and the old appliances were carted away with no worries. Would recommend them to everyone! I haven't had this kind of fast service in years!

Purchased Electrolux washer and dryer set for apartment September 5th, by October 12th, dryer heating component in dryer unit stopped working. Here's a preview of what to expect from P.C. Richard & Son's 109 years of "honesty, integrity, and reliability". My situation is all under the condition of two under 4 aged sons with lots of laundry to go through and persistent follow ups with PCR&S.

PC Richard is a good company to do business with. I liked working with Eve. She knows her stuff. The delivery was on time and the men installed the unit without any problems. And removed the old unit. I definitely recommend them 100%. Many thanks.

We are highly pleased to buy Whirlpool Dryer. Salesperson Mr. Fidel ** is very knowledgeable, honest, soft spoken and respectful. I did all my homework before I went to P.C. Richard but he gave me the best price, I don't have to ask more discount. Delivery is very quick, next day morning. The excellent part is Extended warranty. I would highly recommend to my friends and family members. Worth to buy.

Such a pleasant experience dealing with Annmarie **. Helpful and so personable. She followed up when there was difficulty in locating a flat panel wall mount that I needed. She called me back several times after spending some time researching similar products after it was found that the Sanus mount was not in stock.

He was very helpful, nice, and knowledgeable. He was also very respectful. A true gentleman. I would highly recommend him. He educated me on the difference of the quality of the different televisions. I'm sure he is an asset to P.C. Richard.

Samsung Dryer making loud noise. Service person called the night before (Sunday) to give us his anticipated time of arrival. He and his associate arrived at estimated, went right to we work, diagnosed the problem quickly, fixed it and were on their way... maybe 20 min to a half hour tops. Very friendly, professional and communicative. Great job.

We purchased an oven and dishwasher from them that part went very well. Set up delivery, delivery guys were extremely nice and helpful until the oven box was open and the inside glass was broken. It went downhill from there. Dealing with customer service who only upset me more. Customer service told me there’s nothing they can do. I’d have to wait until an open delivery slot was available and to hook my old oven back up if I needed one. Unacceptable!! They tried to tell me that since their warehouse is in another state from me that it was too far. Sorry customer service jerk your 42 mins from me. Your bill arrived and I have to pay that on time without my appliances being here though!! PC Richards... you have lost a good customer.

BUYER BEWARE of PC RICHARDS. After 8 months and 10 phone calls of trying to get repair service I finally got a repairman in October 2018 for Frigidaire Appliances purchased in February. After repairman was unable to fix new refrigerator and dishwasher, store manager at this store refused to exchange. Said we had to get another repair company or call manufacturer. This was after my wife and I went to store to exchange for more expensive units which we were happy to pay the difference to get something better. Giving up on being satisfied with this purchase. It won't happen. Time to move on.

3rd time they’re coming back to fix my washing machine. Worst service ever. Messed up my second appointment scheduled. Give me a different time so I have to reschedule again. Now I’m at my third appointment. I’m 7 to 12 AM. Still waiting to going to be an hour late. I have to call them to find out. No phone call from them saying that they’re going to be late. Very unprofessional. I wish I never bought my appliances from them. I even bought the warranty. Never buying from them again.

Dear Potential Victims of P.C. Richard, Many years ago, this company was something a consumer could value, trust, and depend upon. Not only does P.C. Richard provide substandard service, but the store manager of the Woodbridge, NJ store is heartless, unempathetic, rude, disrespectful, money-driven, and a downright bully.

Delivery of 4 Kitchen Appliances including Fridge. The 2 men were extremely fast and professional. In fact, since I was having a contractor install everything, I told them to leave the door off the fridge and the contractor would take care of it. Unfortunately, that is not PC Richard & Son Policy - such is life. They came back after calling management and installed the doors and the fridge in the proper space. Everything was done perfectly. It could not have been better. In my opinion, you should financially reward those who deliver more merchandise per day on average than their co-workers to make sure they stay with you. Not everyone is suited to delivering big items quickly and dealing with difficult people, hence my suggestion.

I purchased a Whirlpool Cabrio wash machine on May 29, 2017 and it stopped working on October 14, 2018. I purchased the two year warranty with PC Richards and the service company came four days after I called but only to take a look at the wash machine. When I called in for service I told them the flashing code numbers but I guess that was not enough. Now I have wait another week. It is absolutely ridiculous that I have to be inconvenienced!!! What kind of service company is this that they do not have parts. How does a wash machine stop working after a year and half? Are these appliances used and resold or broken. I just don't get it!!!

I was very happy with the service provided to us by Mr. David ** at the Paramus store. He spent a lot of time with us and worked very hard at getting us a fair deal when our three year old LG refrigerator couldn't be fixed. The service provided by the extended warranty however, was absolutely AWFUL. Hours on hold, three days missed from work, 18 days without a refrigerator.

Kitchenaid Refridgerator purchased in 07/2017. Had service on 08/13/2018 for frost buildup in unit. 09/19/18 reported same problem. Three weeks later nobody seems to understand how to fix it or what part to order! Bought the extended 10 year warranty. Every time I call the 1800 number I am told the supervisor left, is at lunch, or the part is due in that day... Problem is each time you get a different person/supervisor. I have a family of five and living without a refrigerator is difficult. Would not recommend the extended service as nobody cares.

P.C. Richard & Son will be my go to store for appliances, bedding and electronics from now on. I made a purchase recently. It was the most comfortable and seamless process ever! The sales counselor was knowledgeable and pleasant. The entire staff was friendly and efficient. I suggest you shop there where shopping is stress free.

Shahidul ** at P.C. Richard & Son in College Point, Queens NY provides the best customer service! He is knowledgeable and professional. I always go to him first for appliances, new or replacement, and always recommend him to my friends and families. He is simply the best!

We had a very positive experience last week to make a purchase in Kings Hwy location. Sales person Irakli and manager Steve were very helpful and professional. We are definitely will recommend them to our friends and family. Excellent delivery and installation service. On time, helpful and professional as well. Thank you for doing a good job.

My 14 month old Kitchenmaid fridge is malfunctioning. When we press the dispenser for ice, water come out of the water side. The water goes all over the fridge and my floor. The finish on the stainless steel door is completely ruined and is showing rust spots. I bought the extra service plan and P.C. Richard is suppose to stand behind their product. However, they keep throwing if back that it the manufacturers' fault. They won't replace the fridge because it's "cosmetic". But I explained this was caused from the "mechanical" problem. They are rude and nasty when I call the service number. Horrible! Finally got the Customer Service Manager, who was nice. I've been told they will order new doors but will take 6-8 weeks. Better than nothing I guess, but the "reliable" service I was expecting from this company has not met my expectations.

Purchased my refrigerator in 2015 and it has recently become an absolute nightmare. After 3 visits from P.C. Richard service personnel who seem unqualified, it still isn't fixed. I am being told that they will exchange it but I lose my remainder of the Service Plan. I paid for 5 years not 3. This solution is unacceptable and we were further aggravated after being hung up on by customer service. Not a chance I will ever purchase here again.

Though my representative was excellent, **, from 86th st PC Richard location, when the delivery men arrived at my apartment on time, my doorman said that they did not have the certification in the computer to let them in. It was straightened out in a short time, but I don’t know why it happened to begin with to delay the process. Once in, everything was set up as planned.

In December 2017 we purchased our Samsung dryer and matching washer. Nine months later, it shuts off after 3 minutes. I have called the 1-800 repair service and the earliest they can come out is 10 days after I called!!! And that’s just to look at it, I’m sure they will have to order the part(s) and wait for that to come in, schedule a time to come back and fix it. We are potentially looking at 3 weeks without a dryer I’ve had for less than a year.

Alex at the Danbury CT location was a pleasure to deal with as my wife and I needed to purchase a new TV, as technology has changed he spoke to us in a way we understood the new TVs. We would recommend him to anyone in the same situation.

Store 66 2399 Richmond Avenue Staten Island, NY 10314 Heartland Village. The one near the mall. Amazing Sales and Customer service. I been going to this store for over 11 years. ** is my sales rep is knowledgeable, patient awesome salesman. He IS the reason I come back again and again to the Staten Island store. 11 years ago I went in and met him. He I became almost like friends and business partners. He sells me the best I can afford. At really competitive prices. I used to live in Staten Island then I moved to New Jersey. I now drive to Staten Island when I need to buy something to see **. I just did this Labor Day for my new 4 piece LG black stainless steel kitchen. I have spent nearly 20k in this store. In the past 11 years. Over the years I have moved a bit.

As the owner of several rental properties, I have purchased several appliances with PC Richard over the years. The salespeople are always very nice and a couple of times honored sales prices when the sale was over. However, there always seems to be a problem when it comes to delivery and installation. Parts needed are either wrong or missing, then everything has to be rescheduled. Such a waste of time and effort for me and PC Richard. Not sure I'll go back, the savings is not worth the hassle and waste of my time.

I have been shopping at P.C. Richards for last 25 yrs and I am never disappointed. They always have great prices and super customer service. My contact salesman Cliff is very knowledgeable, friendly and a good friend. He has helped me when I had to choose between two similar models and also when I had to return a product (I measured area incorrectly).

They missed the delivery window by 3 hours, ignored the delivery instructions and caused damage to the home bringing in the appliance. Ignored all responsibility. Extremely disappointed in their unresponsive customer service.

I have spent quite a bit of money at PC Richard. Last year I purchased a new bed, not even a year later bed had a large indentation. I called the service dept. A couple of days later a tech showed up at my house, he spend a half hour taking measurements. He left and gave some paperwork. I never received any phone calls. WELL 3 MONTHS GOES BY SO I CALLED THE PHONE NUMBER ON PAPERWORK. Called 6 times could not reach anyone, called corporate also. So I went to store and spoke with store manager. Said someone would call me back soon, well here it is a week later. No call!!! I will never shop any PC Richard again.

My Samsung refrigerator has been repaired 1/10/18 (new ice maker) 6/22/18 (new ice maker) twice in July (refrigerator section was running 57 degrees repairman fixed portion of it still ran warm (45 degrees) parts were ordered specifically back panel sensor and fan). Now again repairman came on Tuesday has to again replace back panel and sensor was told on Wednesday part would be in Thursday. It is now Saturday still waiting for a part. I have run out of patience. Apparently there is a long list or requirements before they will pronounce an appliance unrepairable. Meanwhile here I wait.

Salesman and store manager treated me like I was family. Very satisfied customer. I highly recommend this store.

Went to purchase a new dishwasher. The service we were given goes above and beyond. All questions answered, we asked a lot and spent a lot of time. We were given great service and everything was explained to us. The delivery was setup for the next day as we requested. After completing the sale and all was paid I asked a question. Do you give disabled vets a discount. I was told yes. I said I guess its to late. The manager was brought into the sale and redid the order giving the discount. Thanks for the fine service to a customer and a vet. Please let all employees involved a copy and note how valuable they are to your company. Two great employees.

I purchased an oven a couple years ago from P.C. Richard, recently the element caught on fire, Whirlpool came out and fixed it free of charge. PC Richard had came out and charged money for their 5 minute service call to tell us what we already knew, the element was bad. We were told from the beginning we wouldn’t be charged for anything because a fire could be very dangerous and Whirlpool stands behind their products and fixed it for us. 3 months later we got a bill from PC Richard charging us for coming out to look at it which costed more than what we would’ve paid Whirlpool to fix it. I’ve spent over $5000 collectively at PC Richard, got all my appliances, TV, etc. I have family now in the market looking for appliances and will no longer shop there and will make sure I NEVER recommend anyone to shop at PC Richard for their lack of empathy towards their customers.

I met a young man by the name of Kevin who works at the Cateret store, he went above and beyond to help me purchase a refrigerator. God richly bless you Kevin and keep up the good work. PC Richard needs to hire more people like you.

When I moved into my current house in 2014, I decided to replace all the major appliances in the kitchen. I went to P.C. Richard in the area, which was a new experience for me, having come from a part of my state where I'd never heard of them before. They had all the appliances I needed, including an induction range. I specifically wanted induction because I am physically handicapped, and the induction stove top does not actually heat up like most stoves. The burners absorb some heat from the pans that are actually what generates the heat, but it is not enough that you can get a bad burn on it if you fall and land on a burner. On top of the fact that they had even the one induction range in stock, which was unusual at the time for appliance dealerships, they offered me an excellent credit arrangement, which allowed me to pay for the appliances over three years without paying any interest on the credit.

Been shopping at PC Richard's for about 10 years and my experience gets better with every purchase. I hope Sayed is around for years to come. My last purchase was two bluetooth air conditioners. I must say two great investments. Thanks for your recommendations.

Words cannot describe the pure disgust I have had with P.C. Richard & Son. The company puts an item up for sale that they never actually got, I make a purchase using PayPal. The company finally decides to cancel my order 4 days later after I had called and inquired about it. Fast forward 8 days later, I am missing money from my American Express still, but received partial refund in my PayPal balance. I spent 6 hours on the phone (this is not exaggerated) bouncing between American Express, PayPal, and P.C. Richard & Son. PC Richard said they called Amex to verify the transaction was cancelled so AMEX could release the funds. The CS rep I talked to confirmed over the phone that it was taken care of.

I recently purchased a mattress, TV, and Blu-Ray player from PC Richard in Carteret. The staff and management were extremely helpful and informative, and I would highly recommend the Carteret location to anyone looking for great service and quality. I look forward to purchasing from them in the future.

Our sales associate was helpful and professional and made our experience quite pleasant with no pressure. Our needs were taken care of quickly and efficiently. There was a great deal of inventory to review and we were able to chose from a wide selection of merchandise. The information we received helped us to make the best decision.

I purchased a new gas dryer, GE from PC Richard. After 3 months, I smelled gas. PSEG was called and they determined dryer was not igniting, but gas was being pushed through the line. I called PC Richard and they immediately authorized replacement and said to go into the store and pick out a new one. Mark ** helped me choose and compare... and Brian ** the manager facilitated the replacement as it turned out the one I had ordered originally was not the one received, but he made the switch and set up delivery asap. Thank you Brian and Mark!

I have purchased 2 complete kitchen app and washer dryer computer TVs. Never have I been treated poorly. In fact when I walk in I feel like family. I have dealt with Michael but everyone has been great. Keep up the good work and I WOULD RECOMMEND AND I DO RECOMMEND YOU TO EVERYONE.

Kevin was really helpful and patience. The price were excellent and the service from the front desk lady is really professional and Jason really patient and he make sure all my TVs were working and put them in the car. I’m really happy with my experience in the Carteret store.

Quadasha is excellent!! She is a very good salesperson at your Harlem store!!! And I was very pleased with the portable radio that I purchased on my birthday August 9th! And I would most certainly shop in this store again mainly because of her!!!

I have been a customer of PC Richard for years and I have always received excellent service. Our salesman was very courteous and helpful and went above and beyond to help us with our purchase. I have always had a great experience shopping at PC Richard.

Purchase of Sony 4K HDTV and Bose Solo5 Soundbar - Best experience ever! Your salesman, Mike, was very helpful in making my decision to buy these products. Delivery was prompt, courteous and setup went fast and easy. I would recommend P.C. Richard & Son to anyone looking for TVs, appliances and all your products.

Alex was with me every step of the way. From suggesting the proper Air conditioners that bet fit size-wise, and being aware of my budget as well. Even with the issues coming up for delivery, he helped resolve it in a timely manner. Alex was very responsive, and he is a great rep on the PC Richard team.

Mustaque ** was incredibly helpful and made the buying experience seamless! We are converting our electric dryer to a gas one. He was very knowledgeable. I will definitely go back to PC Richard & Son in the future to buy any appliance we need.

The salesman was very polite, helpful and knowledgeable. I received a price quote at Home Depot and the salesman was able to match it which is the reason why I decided to buy the washer at PC Richards. Plus the delivery is scheduled for Thursday. Since my old machine isn't working, I need a new washer as soon as possible.

In July we purchased two Friedrich air conditioners from P.C. Richard at Broadway and 87th Street in Manhattan. The whole process of the installation for the air conditioners was a nightmare. Each time we had an appointment for the installation, we were told a time of arrival the day before and on the day of arrival we were given a different time. The first day the arrival time was delayed and delayed until it was beyond 7 pm when my apartment building would not allow any deliveries. A rescheduling resulted in the same pattern but they arrived in time to enter. The first air conditioner was installed without mishap. By the time they were ready to install the second air conditioner, I had to leave and left my son in charge with cash payment required for the men to fill in the open space in our casement window with Plexiglas because this air conditioner was smaller than the one it replaced.

Thanks to Jamie and Deepak from the Woodside Queens store for helping me purchase my new Samsung 55 inch Q 4K TV. They stole me away from Best Buy with their customer service. Invoice **. I am a long time customer of this store having purchased all my kitchen appliances and air conditioners from this store.

I had a great shopping experience with sales associate Kevin from the Carteret store, It is a place that I will recommend other business associates to. Location was not to hard to find and building very visible. Clean and friendly environment with good staff.

I shop at P.C. Richard for everything in my home from washer, dryer, t.v.s, appliances, so when me and my wife decided to install a ductless system in our home we went right to P.C. Richard. The salesman came out to my home and told what would be the right fit and what we needed. No pressure. We always get the extended warranty. When our ice maker went on our Samsung refrigerator came out to take a look and within 3 days brand new one installed.

I visited the Carteret store on 8/9/18. I had questions regarding an issue with an order. The manager quickly came over to help. There was also a young women at Customer Service. Everyone was so pleasant and so professional. They worked quickly making sure we were comfortable with all decisions. It is employees like this that makes me want to come back and continue shopping at PC Richard.

We ordered on 8/4/2018 a Maytag Washer and a LG Dryer. George (kevork) ** is the salesman that helped us with our order. He was so nice and helpful. He is a pleasure to do business with. We would highly recommend him. Unfortunately, in this day and age customers are too quick to criticize but we wanted you made aware of this great salesman that you have in your Paramus store.

My experience with P.C. Richards has always been good, but yesterday was exceptional. While looking for a new refrigerator I was greeted by a young man: Tyrone. He met me with a warm smile & firm hand shake; then listened to what my needs & wishes were regarding a purchase. Tyrone offered many choices, providing the information, options, deliveries & warranties related to each item. After narrowing down the best refrigerator for my needs; I was comfortable making my purchase. Thank you Tyrone for your wisdom, patience & professionalism. I will look for you with future purchases & recommend you with confidence!

Excellent, fast, efficient service by rep. who explained all aspects of my purchase. Offered various lengths warranties concerning the product. As refrigerator has to fit into a restricted space, assured me it would fit based on the measurements I gave him.