P.C. Richard & Son Reviews

I brought a Washing Machine and a service contract from PC Richards. The machine Broke in August and I called for a service call. It took 2 weeks for a tech to check the machine. He was from a third party service company not from PC Richards as they advertise and he was very rude. It said he needed to order a part and it should take 4-5 days. On the 30th I called PC Richards and they had to call the third party service company. They told me it should be in by Friday, I called Friday and they said maybe Tuesday I called Tuesday and they said maybe Thursday. I called PC richards and ask to speak to a manager numerous times and no one called me back, I was told by the service department it was not their problem since they were not doing the repair, I told them they were since I bought the contract from them. All I got was lip service. I have been without a washer for a month. Don't buy from them.

My salesperson Rafael was pleasant, patient and very knowledgeable. He was just wonderful. The store was clean and all employees were pleasant and available to offer their hep. It was a great experience. Whenever I need something for my home I always go to the store on kings highway they are great. Been a customer since 1992.

At first there was a major misunderstanding with the delivery details too complicated to go into here. Had to go in person to the store to get it straightened out. Your store manager, Omar, personally helped straighten out the situation and was able to get my fridge up to my apartment (4 floors up) himself!

I was able to work out a resolution with the company. They credited the entire cost of a new washer, as long as I paid for the new warranty. The 5 stars is mostly for the great in-store experience I had with a sales associate in the college point location. Thank you Greg! You really made this experience less frustrating.

I just want to say THANK YOU! My serviceman, NICK deserves many stars for his excellent work and fabulous suggestions. I am very glad I bought the 5 year warranty when I purchased ALL my new appliances from you just shy of 2 years ago. Well worth it....

The team at this location (86th st), David, Omar, Stacey, and Mailk did a great job in helping me in Covid- 19 get cool fast. Very efficient and easy! This team was A 1 in my opinion. They deserve to be mentioned by name because they worked together to make sure I was taken cared of every step of the way. My family and I are very happy with our purchase.

During these tough times It's great to be able to buy the things you want and need. The managers and salespeople are doing their best to help you make the correct decision and get a great deal as well. I can't thank the staff at Stony Brook store for the way I'm treated when I enter the store. Great place to shop!

I was very pleased with the attention and thoroughness I received on the phone from Muhammed when ordering our electric range. I felt very confident that all the information given by him about the purchase was accurate. I would highly recommend PC Richards to family and friends.

The experience I had at the Danbury PC Richards store was outstanding. Charles (or Uncle Charles as he calls himself because of my newborn baby) was incredible. He could not have been more friendly, went above and beyond to help my family and I find a new refrigerator. I will absolutely make future purchases (TV, generator, dryer, amongst others) from Charles and the staff at PC Richards. If any of you would like top notch service and to be treated as if you were a family member- go to the Danbury store and ask for Charles.

It is a horrible experience and a nightmare for me, I bought a gas stove on 7/17/2020, unfortunately there was a missing part, every time I called the store, whoever answered the phone, said your sales off today, then hung up right away, I even had no chance to said a word, I am wondering if a sales on vacation or sick, there will be nobody can take care or help customer, what are they in the store for?

I have to say, I always buy my appliances from PC Richards and receive great customer service. In these trying times I had an issue with an out of stock range but thank goodness I had the pleasure of working with sales associate Maurice (**). He was such a pleasure and really took the time to work hard at taking care of my concerns. He provided EXCELLENT customer service and I highly recommend him. He got me what I needed and I’m very happy, If you go to the PC Richard in Wayne, please go see Maurice!!

First of all delivery person was impolite. Second salesperson misguided by telling that installation and hauling old Oven was included in the cost. Had to wait 37 min to get hold of customer service.

Marlon was very helpful and patient. He helped myself and my wife find the air conditioners we were looking for. We would strongly recommend our friends and family to go to this store. We felt welcomed and well taken care of.

Today was my first day ever in this store, I was greeted at the door by a friendly gentleman and did not catch his name, he then introduced me to a sales associate named Alex and I have to say it was the best experience I had in a very long time. He was helpful, delightful and extremely professional!! I will definitely be shopping here again!! Thank you for your service. It was greatly appreciated. Please thank the gentlemen at the door for his hospitality as well.

I bought an Avanti washing machine and I didn't like it at all because the hose kept falling out of the sink flooding my floor and the last time it flooded my neighbors ceiling. PC Richards took it back, refunded my money and applied it to another washer Machine a GE this time. They have a hose that locks on to your faucet and it doesn't come off until you take it off. It's a bigger machine so I'm praying that it works but as far as PC Richards was concerned I couldn't be happier. They didn't give me a hard time. They took it back, refunded it and applied it to the other one. They truly stand behind their products. I went to the store in Gateway Mall and they were very accommodating.

The sales staff at the East Brunswick store are very helpful at the time of sale and equally helpful if there is ever an issue with your appliance. Andre went above and beyond to ensure that my refrigerator was replaced per the extended warranty when I recently had an issue. The store manager John was also of great assistance in rectifying the issue. Delivery and installation went very smoothly.

I purchased a tv on P.C. Richard & Son website which offered free delivery. They delivered on time and the day they said they would. I opened the tv box only to find the screen cracked. I called the service center and spoke with a gentlemen who asked me to hold a minute. When he came back on the phone he said, "You're all set. We will send you a new tv and take back the cracked screen tv" - get this - "the next day!!!!" I was in shock that it was all taken care of with that one call and the next day they showed up with my new tv took back the cracked tv. I am now a lifetime customer. Thank you P.C. Richard's.

Weber Gas Grill. Purchased a gas grill during trying times due to the plague. Excellent service from the North Haven, CT store. Service rep was in store, we discussed purchase via phone paid by smart phone. Paperwork handled properly and in a manner where social contact distances were maintained. Whaled did an excellent job. Thanks very much.

Updated on 04/25/2020: This is an ongoing case: On 14th March, a repairman from PCR made a service call, checked my washing machine, said it was ok, and left. Ten minutes later it broke down again. When I called PCR town days later - having heard nothing from them - they said they were ‘waiting for the part’. On 24th March, a repairman (different from the first ), called and inspected the machine. He said ‘the hose is busted’. And he would need to get a part. That evening (Friday 24th) PCR sent me a text message at 8PM to say the part was in and I should call to set a date for another service call. As it was a Friday and PCR Is closed at then weekend I cant call until Monday 27th April. This is a bit of a farce...

I had misplaced the virus protection code I purchased (Total Defense) when I bought a new laptop a few months earlier. Your representative (Todd) helped find a new code and arranged for my getting the product rebate. The service was more than I expected and appreciated. Convinced me to be a return customer if I need electronics or appliances in the future.

The service Tech arrived at my house on 2/29/2020 promptly. Through troubleshooting he determined that it was my transmission. On the following Saturday the 7th he appeared without a clutch, in an attempt to fix the machine. However, it did not work. He once again stated it was the transmission. It is obvious to anyone who has ever driven a car with a manual transmission that this is the problem. You can hear that the machine does not engage when it tries to spin out, but does engage in the remainder of the cycles.

My wife and I were looking to purchase a new refrigerator at the Enfield, CT store. Anthony ** (**) carefully listened to our needs and worked with us to identify a unit that would be a good fit. He was not at all pushy in selling us the item. He demonstrated a thorough knowledge of the products we looked at and gave an honest appraisal of the benefits of one versus the others we looked at. We bought the item we were most interested in and left the store with the feeling that we would certainly return in the future to buy from PC Richards again. Anthony made sure to get us the earliest possible delivery date and succeeded in arranging for delivery the next day. We also want to acknowledge the delivery team (don't recall their names) as they were very professional, careful and efficient in completing the delivery.

DO NOT BUY FROM P. C. Richards! I ordered a brand new Samsung UHUD TV only to receive one that was clearly already opened and used. When I questioned the delivery team regarding the delivery, they told me that the box should have straps but that there was nothing that they could do about it and left as quickly as they could! They knew that the TV had already been opened and used but took no accountability. Go any else and DO NOT BUY HERE. I would give them 0 stars if I could for obviously being very dishonest!!!

We have been purchasing all our major appliances and tv’s from P.C.Richards for so many years. Brian is an amazing salesman! Our most recent purchase was a Bosch dishwasher. We bought this on Brian’s recommendation and we absolutely love it! Thank you again, P.C.RICHARDS!

I was in need of a new mattress and adjustable base. I had visited several other mattress stores and outlets but I was most comfortable at P.C. Richard. I explained my wants and needs to my sales rep. (Art). I was under no pressure to to select from other higher priced mattresses, and P.C. Richard's price was very competitive. I walked out happy with my purchase and I'm sure I will return to P.C. Richard for additional purchases.

I had a friend order me a PC. However, once I got it and saw that it didn't have a number keypad on the side, I wanted to return it for something bigger and better. I was going to spend more money with them until they told me I couldn't return it since the box was opened. I didn't plug it in, turn it on, NOTHING!!! Now I have to keep the flipping thing. Please do not order anything from this company. I am going to leave a review on every media site I can find. I have never had a company that wouldn't work something out with a consumer. Please people, do not spend your good, hard-earned money with this company.

Bought a car radio. The service was excellent. The salesperson was knowledgeable and very professional. They spend time to explain everything and helped us get a radio that we could afford. The whole staff made us feel that we were family.

We recently contacted your company for our broken dryer. A very professional service technician arrived at our home. His name is Jose. He is an expert in his trade. He knew immediately when he listened to the dryer what it needed. He was clean, neat and went above and beyond. He is an asset to your company. Thank you for having this employee helping people at PC Richard. We are very grateful. Thank you. The ** Family

I bought a Samsung flatscreen tv and Bose soundbar. I'm very happy with my recent purchase and installation. They were very helpful. Eric was great with assisting on my purchase and with his recommendation. He was in contact with me about delivery info.

Bought five items at P.C Richards and can't say enough about the service. The store is pleasant to visit and all the employees are helpful. Our salesperson was Sehun, no doubt when I need another appliance I'll return. Thank you.

I purchased a GE refrigerator and extended warranty for over $2,000 and it is in the process of being repaired for the SAME ISSUE for the sixth time! They are saying it will not be replaced because it is repairable. REPAIRABLE? SIX TIMES—SAME ISSUE? I will never do business with PC Richard again.

I wish I could rate zero stars!! After trying to clear our washer/dryer combo for over a week, I called into PC Richard to send out a technician. The washer would not drain. I had to wait a week for an appointment. The technician then said it was a pump and had to order it. Pump was literally on the same day. I called back to setup an appointment and had to wait another 6 days for him to come back. Tech installs pump, doesn't even test it and leaves. That night we go to use it, and it floods our home. I call the store (it's after 7pm) and explain what has happened.

We went to purchase a stove on Feb.1, 2020 at P.C. Richard Astoria store. A salesman by the name of Alam greeted us and took us to the dept. He was extremely helpful and we purchased a Frigidaire gallery range that has a grill, convection oven, etc. All the bells and whistles. We have purchased from PC Richard in the past, a TV, air conditioner and was satisfied with these purchases. We plan on buying another air conditioner and a dishwasher as my old one is starting to fail. I will definitely go back to the Astoria store and ask for Alam, who we consider a great salesman.

Our appliances that we bought from PC Richard are all the best qualities from old washer & dryer to the new countertop stove & exhaust fan, etc. Lady manager, I forgot her name, she’s so nice & very friendly to accommodate us for our transactions. 100% Satisfied at PC Richard & Son, I will surely recommend this to my friend’s & family.

Tom was understanding to my needs and cared about customer satisfaction. He helped to resolve my issue and left me a very happy customer. I will continue to use the company because of the service her provided! Tom represented the company proudly!

Went to buy a sound system for home TV at PC Richard & Son, Lawrenceville store NJ. Tre and Elizabeth were very helpful and friendly. Elizabeth explained me all the tech details, provided me info about finance. I bought JBL 5.1, is awesome, had a wonderful experience. Tre was kind enough, as soon as I entered the store I met him and he took me to the right place and person in no time. He carried the Jbl unit to my car with a smile on his face. Really awesome.

I had the best shopping experience at PC Richard in Brick, NJ today. What a relief to not have to wander the aisle in search of a salesperson who is responsible for a football field-sized area of products. Derrick **, my salesperson, was friendly, helpful, personable and patient. No pressure at all. He arranged for an extended repayment period for me. And the company is able to deliver my fridge TOMORROW-unlike the big box stores would do. I researched the fridge and price when I got home and PCR was the best. From now on I will shop like a grownup and be treated like one, too.

My experience with P.C.Richards and my purchase of the above mentioned Stick Vac was very successful and I intend to follow up in both areas for future purchases. Everything from the interior arrangement of the merchandise, and very knowledge help - in particular - salesman Serg ** will draw me back again to the Nanuet store.

I just want to acknowledge your sale counselor Max ** who assisted me with my purchase of the Bose Lifestyle 650 and the Companion 20 computer speakers. Mr. ** was very professional/knowledgeable in explaining the two items I purchased. The minute I walked into your store I was helped by the person at the door with a warm welcome. I will be returning to store #38 to purchase other items in the future. Tell all your employee at the store to keep up the good work.

Goal was to purchase a refrigerator, preferably a Liebherr or Bosch. In order to ensure proper fit, I ordered a measurement survey ($25) prior to the applicance purchase. PC Richard (PCR) makes it very difficult to do business with them. Their in-store staff have very limited knowledge and seem to focus on pushing warranty coverage, they do not fully price match, and are clearly confused about how actual product delivery takes place. It took 15-20 phone calls and 7 full hours to simply get a measurement. Highlights:

I have used the Jeff **, a salesman in the Oceanside NY location, for over 25 years. He has always been fair and honest in advising me on whatever product I was interested in purchasing. I trust his judgement 100% as he is very knowledgeable about the PC Richard product line.

We have purchased virtually all of our appliances, TVs, grills, etc. for our 2 homes from PC Richard. Their super-star salesperson, Stephen **, is the main reason for earning our business and loyalty. For over 20 years Stephen has given us the best advice and service you could ask for. In this day and age where you can buy from so many different places, it's great to be able to utilize Stephen's vast knowledge vs. reading online reviews when deciding on which product to purchase. Whether you live near the Southampton store or not, you should contact Stephen for the best possible advice!

Over the last three months I replaced a washing machine, microwave and electric cooktop. Stephen ** was my salesperson for all three purchases. After the washer was installed by P C Richard, the hose got disconnected and I had water ALL over my finished basement. With Stephen **' s assistance, PC Richard replaced the carpeting and paid me for the items that got ruined in the flood. I then purchased a microwave, again with Stephen ** assistance. My third purchased was a Whirlpool Cooktop --WCC 31430AB. which was absolutely terrible. Again, Stephen ** to the rescue. He exchanged that cooktop with a GE cooktop -- which I am so happy with. Needless to say, ALL my future purchases will be at PC Richard with Stephen ** as my sales counselor.

This visit was the 7th visit by a technician & I feel this is unacceptable and would like a replacement for my 1-year-old refrigerator. At least this visit, the technician found the problem. Alex was the ONLY technician who took my freezer apart and he found the problem. He will have to return to replace a part and I requested him. He should be commended for a job well done. I don't understand why the other technicians couldn't have done the same thing.

On November 2019, we purchased a new washing machine because our previous machine of 10 years was not washing the same. Our salesman, Javier was very helpful and showed the machines they had on floor. He recommended a top load General Electric washing machine. He said they wash well and are a reliable brand. we have also heard about GE and went it. We never expected anything less. We received the machine that same week and of course started to use it that same day. We used the machine for two weeks until the machine broken inside. We contact PC Richards and were given the contact information for GE service repair. I call immediately and was given another number of a company that service's General Electric in Fresh Meadows, Queens. I had to do more research online because I was unable to get to anyone by phone and resulted to scheduling a service online for the next available another week.

The people at PC Richards are very helpful. All the workers do their part. You tell them what you are looking for and they get it. Thank you for all that you do at the store. Thank you, thank you, thank you.

I purchased this Samsung RU7100 TV online & it was delivered free the next day Christmas Eve. I hooked it up later that night & it was defective! Colored lines down one side & it looked like it had a crack..Boy was I disappointed. After reading some of the reviews here I thought I was screwed BUT Dec 26th I called the customer service number & to my amazement they were fantastic! Apologized for the problem & asked if the next day would be convenient for them to bring a new TV! That's exactly what they did! I am now so happy & will go to them for anything I may need in the future! Thanks so much!

I have been a customer of PC Richard for a long time. My sales person Frank and the manager Chris at Greenvale location are so nice and professional. I have purchased several TVs, washer, Bose speakers and etc.. When I bought my king size mattress, I was so disappointed with the delivery process. I think PC Richard is using 3rd party delivery company when they are delivering mattresses. The delivery truck didn't have PC Richard logo. It seems like delivery guys didn't care. Extremely rude and unprofessional. I guess I was the last delivery of the day, and the guys started complain how tired they are.

I purchased a washer, dryer and refrigerator before Christmas. On Friday the appliances showed up with an installation team. Not only did they not know what they were doing, they complained non-stop about moving the appliances. I know have an old washer and dryer sitting in the middle of my hallway and an old refrigerator sitting in the middle of my garage because they decided they were too hard to move. To add insult to injury they left the new refrigerator uninstalled after causing a leak under my sink. The new installers that PC Richards sent out today said that they had pierced the copper saddle and that I would need to get a plumber to replace the pipe. To add insult to injury the original team claimed that they did not touch the waterline which is an absolute lie. I will never purchase through PC Richards again. I would prefer to pay more for the appliance and have it done correctly instead of dealing with this mess.

I had 2 men show up to install a part on my recently purchased refrigerator in my garage. The part is suppose to keep the fridge from turning off when the surrounding climate gets cold. The one driver with a long beard seen the part and asked why the people who delivered the part didn't install it previously. I explained to him they stated they were only drivers, not installers. He started to install the part, but quickly gave the job to his partner. I don't think he knew what he was doing either. Half way through the job the one with the beard hands me the paperwork to sign. I asked them how is plugging the part in the only thing that will fix this fridge? It looks like they are heating coils and need to be attached to the fridge somehow, not just folded up and shoved in the wiring compartment. He said, "The job is done, you need to sign." I said I would not sign until the job is done and I get an answer.

Our refrigerator broke down. I ordered a new one online right away for in store pickup so that my precious items would not spoil. My Wife ran over to the store to pick it up only to be told YOUR HUSBAND HAS TO HERE PERSONALLY TO PICK IT UP - As if Someone would show up to a P. C. Richard and say they are picking up EXACTLY the same specific item I bought and run off with it. They have lost a 20 year customer. Shame on you.

We had a refrigerator delivered on Friday and they were to take the old frig out at the same time. Because we were the first delivery they left our old frig and were to come back first thing Sat at 8:00 am, they never showed. After three calls I was told they would be there between 3:00 and 6:00, they never showed up. On Sunday I went to the store and was told that they would pick up between 9:00 and 12:00 on Monday. They never showed up. I was just told that they would pick up on Tuesday between 12:00 and 3:00. It will be three days of my time waiting for P.C. Richard and Son to pick up the old refrigerator. On top of that the new Samsung refrigerator did not work so I went online and found out how to short out a switch in the hinge to reset the freeze, ice maker and water dispenser to get it to work. I will never go back to P.C. Richard and will never recommend them to anyone.

The pair of installation contractors came first to assess the installation - to do a survey. They filled out their form to indicate that 3 hours would be needed for the installation - even though in conversation with one another I heard them say they felt it would only be a bit over an hour. They also incorrectly indicated that they would need to set up a wi-fi system. On the basis of this survey, I was charged for the installation by PC Richards - but when the same two men came to do the installation - it took them an hour - and they did not need to do anything to my wi-fi system because I set that up myself.

Their customer service both in P.C. Richard & Son stores as well as on the phone are the most horrible customer service I have ever received. The employees act as if they are all knowing and know what you are going to say before you say it. They all speak with you the worst attitude as if you are not paying for the items. I have cancelled two orders worth about $1000 each just because of the way they speak to you. Nobody wants to help you with anything.

Between the manager, Clarel, and the salesman, John, our experience in purchasing both these TVs went very smoothly. My husband & I knew we wanted the Samsung model but, John helped us in deciding on the LG TV we purchased for my mother-in-law.

Updated on 12/03/2019: I just want to respond to the nonsense reviews that apparently were posted in response to mine. I at no time said that the purchasing experience was a problem. My fellow reviewers are conflating two issues. My problem occurred after the TV was delivered. It was there that they dropped the ball. Update: They came to my home, we turned on the TV, and it worked fine as expected. Now what? Every time I turn on the TV I have to be concerned as to whether it will go on? Since the visit, I have heard nothing from P.C. I guess they have washed their hands.

I purchased a Chromebook a couple weeks ago and found a lower price just over 3 weeks later (within the 30-day window). After calling their service department, they verified the competitor's price and sent me a check for the difference.

Thumbs up for mathew **. Bought a washer dryer and he was a great help. Very nice man and PC Richard is my number one choice. The store is located in eatontown nj. Ive bought 2 flat screen tvs a microwave oven a convection oven.

A very pleasant experience, our salesperson, Paula, spent time explaining the difference between models so that we could decide which one would best fit our needs. The store manager, Richard, was pleasant, helpful and professional. Staff and management, top rate!

Though I swore to myself that I would never do business w PC Richards again, we ordered a clothes washer from them last week. The delivery crew was horrendous. THREE other washers and drivers had been delivered through the SAME entrance. But this crew demanded that I remove my basement door from the hinges to clear the way for the new washer. They whisked thru, installed and hauled away the old washer BUT left me to reinstall my 200lb basement door! No offer to help...just left. Now, as a major winter storm arrives, I cannot reinstall my basement door. Thank you PC Richards for treating your customers like family! N-E-V-E-R A-G-A-I-N.

It's October and who needs an new AC? Me that's who! I wanted a particular AC that was hard to find. I moved to Queens, but I reached out to Ralph ** the manager who works at the PC Richards on Kings Highway in Brooklyn NY, to locate it for me. He was always so helpful in the past. Of course, he found one for me right away. I wasn't able to make in the store for a few weeks so Ralph helped me place the order over the phone. I decided to get the warranty, Ralph took care of me and made everything affordable and hassle-free.

Great service and expertise from Tony in Greenvale. Very knowledgeable and no hard sell. Spent a lot of time with us. Would definitely go there again and look to do business with Tony. Was not aware of the variety of merchandise they now sell.

I ordered a Bosch Series 500 washer and dryer to be used in a small space and the dryer was ventless. Frank in the store was extremely helpful. The machines were delivered on time and I received a phone call prior to their arrival. Rob and Marcus were excellent in following through with the installation and in giving me helpful hints on the use of both machines. I highly recommend the service I received.

I find that the Recliner I have purchased is a great selection, and options. Very comfortable, very much meets my needs with the Power lift, remote with ease. I was only hoping that the timer would last longer that it does for the massager, heated options. I did have to make a repair call but it was resolved quickly. Very polite with my purchase and the repair. A very pleased satisfied customer as well, all in my own personal opinion.

On Thursday my dryer came to the end of its life. We went to PC Richards immediately and purchased a new washer and dryer. Our salesman, Adam assisted us with the purchase. Oddly enough he was our salesman when we purchased our kitchen appliances 2 1/2 years ago. I love the selection and with Adam's assistance we were in and out of the store in 15 minutes. There is no push to purchase more than you need - no pushy hard sell, just an intelligent explanation of the features of each appliance.

We have been shopping at PC Richards for all our appliance, TV's and small items. They always provide outstanding services and very knowledgeable and take the extra time to answer our questions. They definitely show that their customers come first. We recommend them to all our friends, neighbors and family and they all shared the same experience. We will not go anywhere else for our appliances. Thanks PC Richards for the OUTSTANDING YOU PROVIDED TO US during the years.

The only place to go! I had a terrible experience with Home Depot. I talked to Jason (pc Richards and sons rep) he helped me so much! Now after being washer and dryer free for about 3 weeks, I finally have one that works! Wohoo! No hassle with them! Thanks Jason!

I purchased a flatscreen TV four years ago. Just recently it went out. I had extended warranty on it for five years. I contact PC Richard. They sent somebody from the warranty department to come inspect my TV. They ordered a part for me. Replaced it within two weeks. I’m sitting home with my daughter looking at TV. I smell something burning like wires. I’m looking around trying to figure it out. My daughter said, "Daddy look at the TV. It’s blinking off and on." I look at it, see smoke coming from the back of the TV. I pull the cord out the wall. I Contacts PC in the morning. They sent someone out again. He looked TV. He said, "I’m going to re-order the part again." I asked him, "Why don’t they just won’t send me a new TV instead of fixing this again?" He said he doubt very much they will credit you money for a new TV long as they have the parts that we keep fixing TV. This is terrible business from PC Richard.

I purchased a 50" TV which is great for me. The big thing is the two young men that delivered and installed it were very personable, neat, knew what they were doing and overall a pleasure to deal with. Be sure to keep them happy as they are an asset to PC Richard.

I went to PC Richards. It was a Saturday. The store was not busy. I was standing there looking for someone to help me. Some man came over & said, "I'll be right back." He never came back. Another man said, "Do you need help?" I said yes. He said, "I'll get someone." I said, "Ok." No one came to help me. Very poor service. I received a message that the manager called me. I called back. A girl answered. I asked for him. She said, "He'll be here in about an hour." Ok she said. Not, "Who is this. Can I take a message." I think their employees need to be trained in customer service. Which is very important. If you didn't have customers you would not have a job. If I could have given no stars I would have. Pat **

My wife and I went to PC Richard and found our favorite salesperson Deepak to assist us in the selection of an Apple iPad. He walked us through the Apple iPads and explained the cost and plans available. As return customers, we have enjoyed the outstanding service given to us by Deepak. If you go to the Woodside PC Richards store, I highly recommend asking for Deepak. He's the man to ask for!

Bosch dishwasher; I was last stop of the day. Installer cut a LARGE hole in the back of my cabinet to get the tubing through since there is a cabinet between dishwasher and sink. A hole was already there but apparently he was in too much of a rush to fish the tubing through. Without asking me he starting drilling a larger hole. When I realized what he was doing I questioned him and he said, "too dark down there." His helper played with his phone almost the entire time and even asked for the wifi password to my house so that he could be on my wifi. There was no reason for this installer to damage my cabinet! I have an expensive high end kitchen. Although the hold is at the back of the cabinet so it's not visible, I know it's there. This was a sloppy installation and totally unnecessary had this guy taken his time.

: I had a PC Richards technician out last week to fix my refrigerator and dishwasher. They had to order parts for the dishwasher and I had a second technician out this morning to install those parts. Both technicians were absolutely wonderful! The customer service throughout this entire process was hassle-free and stress-free. Unfortunately you don't always see that with stores anymore. From start to finish this entire process was suprisingly pleasant. Both technicians were professional, timely, courteous, and knowledgeable. Five star service for PC Richards and both technicians! I am not sure if you recognize your staff for a job well done but in this case both technicians should most certainly receive recognition for their outstanding service. I didn't catch either of their names but I'm sure you can easily look it up. PC Richards just earned a lifelong customer from my family! Thank you!

I purchased a tv for $1399.00 At the Atlantic location in Brooklyn. When the tv arrived in the box my husband was there to accept it. He opened the box and plugged it in and there was damage in the screen. When I finally got around to calling PC Richards they REFUSED to help me in any way, actually encouraged me to come in and purchase a NEW TV!!! I begged and pleaded with them to help me and they refused. I am a sales associate and I'm appalled by the customer service I received.

If I could give this less stars I would. We have always purchased our appliances from PC Richard and never had a problem until now. We purchased an Electrolux Dishwasher in Dec. 2018. It was working fine until May. Had warranty and called service guy came out and said he fixed the problem. 2 or 3 weeks later we get another error code-same thing. He said we have to replace the motherboard-ok. 1 month later another error code-came again-fixed. Ran 2 cycles-same error code. The last time for that service call it required 2 technicians- oh we can only schedule Tuesday-Fridays. More time off from work. One guy shows up -the other came after the 1st guy was done because he forgot his "gloves".

Purchased a top of the line KitchenAid refrigerator in 2017. Needed to be fixed within a year after purchase. Was a nightmare getting service then. Now, another year went by and refrigerator and freezer completely stopped working. I am 15 days without refrigeration and freezer because it took so long for an unqualified tech to come out and look, order a part that took 5 days (things can be overnighted in this day) and then when tech came back and replaced computer he discovered that it wasn’t the problem after all! He doesn’t know what’s wrong with it! So here I am waiting another 5 days before they can come back and service with a “qualified technician". I will never shop PC Richard again. Their service is absolutely horrible. Their warranty may cover costs but you go for weeks without your appliance.

On Sept 25th, a service technician Steve ** came to my home to replace a pump in my dishwasher. He had been here previously for repairs and has always been competent, courteous and professional. I would like you to know this young man is a credit to your organization and I wish to recognize his efforts.

Unfortunately the delivery was not so good. Two guys came with a LOADED truck to be delivered on Sat. They rushed with the delivery and they left with the leveler legs for the dishwasher. They could not come back. We called Brad and he took over and got all fixed in 1 hr.

Mr. ** is an outstanding manager and leader of your team at PC Richard, 2372 Broadway in NYC. He was pro-active in resolving a delivery issue and followed up on the details. I've been your customer since I moved to the upper West Side in 1994 and will continue to recommend your family-owned business. Kudos to you all, and thank you.

Opened up the wrapped gift to find it cracked. Not panicking we brought it back. There is no recourse for damaged items. None. Nothing. You mean quality control, packing and shipping is so amazing that no tablet gets cracked. This is a ripoff. Refund the money or give us another one. It’s been 2.3 days of purchase.

PC Richard is our go to place for all our household appliances, TV's, and stereos. We love going there, the service is great and 99% of the time everything we need is in stock. The sales people are very knowledgeable, especially Tony! We are always so pleased with our shopping trip. Thank you!

I wish I had the name of the 2 men who delivered the air conditioner. They were nice, pleasant and that says a lot about your delivery people. They took everything away. My only problem is in filing out information I could not see the Serial Number. Friedrich is trying to help me with that. Piece of advice, you delivery people should have one write down the serial number. Just cannot see it on the side of the conditioner.

We have bought all our appliances from PC Richard for many years. We always bought the 10 year service contract. In years past if there was an issue they would give you a time slot that was reasonable, within a couple of hours. They would call when the tech was on the way and there was even a way to track the tech via an app. All this was wonderful because you didn’t have to take the entire day off. Now a discourteous person gives you a 5 hour window which translates to a whole work day. This would have been tolerable if it weren’t for the fact that this is the third attempt to repair the same appliance and they still have not offered to replace it. This has been going on for over 5 weeks. 3 days lost work...so far.

A few months ago, I went to our local P.C. Richards to purchase some ink cartridges for my printer. One of the reasons I shop at Richards is because their service people are usually exceptionally helpful. This time when the agent entered the card he just told me that my card was invalid and had either been deactivated or closed because of lack of use and that he couldn't help me! That didn't make any sense. I contacted Richards via email and got a response from Todd ** telling me that 15 years ago, Richards changed banks and went to a 16 digit number instead of the 13 digit number that was on my card and they notified me at that time of the change. The implication was that I hadn't used my card in 15 years!

Shopping at PC Richard is always great. Joe ** is a very professional sales rep, always friendly and polite. I would give him the best rating you have. Most of my major appliances have been purchased through PC Richard. I recently purchased a wall oven and I am very pleased with it. As well as my Refrigerator purchase 3 years ago.

Joe ** was very helpful and professional. We bought four appliances. He walked us thru each one showing their various feature. We got a refrigerator, a dishwasher, a stove and a microwave. He was very courteous and knowledgeable. Thank you very much.

My wife and I went to the Bayside, NY store and we met Christian **. Throughout the entire process, "CJ" was truly professional and listened to our needs and made good reasonable recommendations. He was a pleasure to work with on this large appliance order (3 items). He is a fine representative of your company we highly recommend PC Richard and of course Christian.

I have been purchasing from PC RICHARD for YEARS! I never experience within a 1/2 hour 4 different people, two who are supervisors, one sales person and one sounded like she hated her job because she was not friendly or uplifting about being excited for me that I have a delivery tomorrow, and hope that I enjoy my new dishwasher! Because I gave this girl the wrong measurements, off by 1 inch (but was mistaken I was correct) for tomorrow’s delivery, I got a call from the sales person who I purchased the dishwasher from. I tried telling him I told the girl wrong measurement, but she said it should be another number. I said to the sales person, "Don’t worry. It’s going to fit." Anyway it was like talking to a wall. How many times could I say it was a mistake in the number.

They are the best and they know how to handle what you are looking for Especially Michael. Like the place. You go in and out fast. No problem and the delivery of your appliance even better and fast. I'm very satisfied.

I Have to say After my review - Diana **, Social Media Customer Service Manager contacted me to follow up on my case. In less than one hour i received an email with the good news that i was approved for a Store credit to select a new refrigerator due to the service history on my unit. Very Grateful! thank you Diane.

I ordered a gaming laptop from the website to be exact. I wanted to exchange it for a different brand because I changed my mind and the laptop I bought has a terrible battery life. I lose over 50% battery life in less than an hour and the graphics are horrific on this thing. I talked to a “customer service” associate on the chat portion of the website and he told me I was able to exchange the laptop for greater or equal value, so I called customer service and they told me no... I do not understand why I can’t exchange it for a better model/brand of laptop. It makes 0 sense to me.

Very knowledgeable. Got me the best deal and was very helpful as to the type and model I needed. Help me get financing and set me up for a delivery and installation right away. Knew the product and the one I needed and helped me get it. Very polite and thorough.

I would highly recommend this store. I Needed different items in various parts of the store and the salespeople were extremely helpful. I had many questions and the salesperson was knowledgeable and assisted me with picking out the best products. They never made me feel like I was bothering them and took their time to explain and describe the products.

Couldn't have been happier with the experience. The delivery men were top notch, they were able to get a very big fridge through a tight space. Service at the store was great as well, when I went back in for a price adjustment due to a sale they took care of it right away.

I would not recommend buying this product as it is not worth the money and highly unreliable. Whatever product you select, ensure you are satisfied with it within the "letter of the law" thirty days as PC Richard has no flexibility to help a customer who expressed disappointment in this $245 product a mere 32 days after receipt. But in hopes of getting hello from PC Richard I was informed of the error of my request and referred to Samsung for warranty resolution. The old adage of a "satisfied customer" has no flexibility here so make sure you like this very poor performing product or you too will be relegated to hopefully getting help from Samsung while, during the resolution, not having a product to work with. Buyer Beware.

All I needed was a knob for my dryer. Scheduled my appointment. Tech was on time. He was was very professional. Knew what the problem was. Didn’t try to fix what wasn’t broken. It was only a knob which I had within a few days. Would highly recommend.

About two months ago, we bought a dishwasher from P.C. Richard & Son. We had a third party install the dishwasher, but it kept shutting down on its own and we found out it was defective. We called in to have it replaced, and the technician came in and charged us $40 to remove the old, broken dishwasher. We paid and expected him to install the new dishwasher, but he told us we'd have to call and make another appointment for the installation because he was only there to remove the old one and just left the new dishwasher in the box. We were a little annoyed by this, but we called and made the appointment anyway.

I purchased all of my appliances from them when I renovated my kitchen last year. I also purchased service contracts from them. What a huge mistake! The ice machine in my refrigerator stopped working in May so I called them. They misdiagnosed the problem and allegedly fixed it on their 3rd or 4th visit, which was a Saturday. The service guy "installed" a new water valve. When he was done with his work, I went away for the weekend and came home Monday morning to a flood that caused my wooden floor to warp and bend. They came back a few days later only to tell me that the value that they "installed" was "broken" and they needed to order a new one (he obviously did not install it correctly).

I've been shopping with PC Richard for 10 consecutive years and their customer service is great and their appliances are reasonable. I had a problem with my TV and the store agreed to take back merchandise with receipt and original appliances. I Would recommend all friends and family to do business with them. They are awesome. From, Barbara

Eric ** at the Yonkers, NY Store is an incredible and personable salesman, as this was my 3rd purchase from him in recent months. He always gives me invaluable knowledge from his vast experience in making my selections and makes the purchasing process very comfortable, and easy. I highly recommend him as he is extremely professional and employees like this should be awarded.

We were very good clients, 5 months ago we bought 2 TVs for our new apartment. One is working perfectly, the second never worked well. We checked the line, that is perfect, so we went back to the store where we bought it in 23rd street in NY, for changing it. First the sale assistant was very rude, he totally ignored us and gave us a telephone number to call, we did and they told us the responsibility is of the store.... So..why do they give the warranties if they don't work after only 5 months??? We will never buy again.

Salesman Craig ** at the Elmont Store was very knowledgeable. He gave me confidence in making my selection and made the purchasing process fast, comfortable, and easy. I would seek him again when making future purchases. Then about a week later, Carlos and Kenny made the delivery to my home. They were friendly, helpful and professional. Thank you for an excellent experience.

I had an issue with my new air conditioner that once installed was defective, it was noisy, the remote wouldn't work but I had no problem with PC Richard -- they took care of it problem and had a new air conditioner shipped and installed ASAP. I've been very pleased with their service..

I purchased a 15,000 Btu Frigidaire Air Conditioner Wednesday July 10th 2019 at the Forest Hills PC Richard store from Sal. I was also told if the Plexiglas needed to fill in the open spaces around the unit was just as I described it which was no more than 2 inches on 3 sides then I would pay $15-20 dollars for the installation of the Plexiglas and the Plexiglas. I was told that someone would come to my home Friday and do a measurement to see if the air conditioner would fit and if all was good the air conditioner would be installed Saturday the following day. I was supposed to pay $25 for the measurement.

I wanted to share what a fantastic job P.C. Richard & Son does ensuring its customers well beyond 100% satisfaction. My amazing sales rep was Dilip ** who was very professional and knowledgeable about the product. I bought a Microwave Oven and he went above and beyond the service. Employee like this should get award.

We bought a washing machine that was giving us a problem. There was a strong odor coming from the machine and could not be fixed. We had P.C. come to the house numerous times and the techs. stated that it was unrepairable. I contacted the corporate office and Cathy ** took care of the situation promptly, professionally, and resolved the problem with kindness. Thank you Cathy for your help.

We ordered a Friedrich 12,000 BTU a/c unit over the phone on a Saturday. We were told it would be delivered the following Friday, so we paid in full and waited. Thursday mid-day we received an email stating delivery was scheduled for Friday. Shortly after the email, a sales representative called to say that delivery needed to be rescheduled for sometime next week due to not having the product in their inventory. Consequently, they offered to give us a 10,000 BTU they had in stock instead. That was of no help, obviously. They said to expect a call in the near future for the new delivery date. We called back shortly after that and spoke to a supervisor who managed to set up a new delivery date the following Tuesday and would earmark the specific unit with our order number. Apparently, it is first-come, first-delivered, so to ensure we would be first, they would do that. Wrong!

I CRIED. I had a fridge delivered and installed yesterday and it's DEFECTIVE from DAY 1! This is my 4TH time of getting a DEFECTIVE fridge from PC Richard since this March!! I usually do not spend the time to document a bad experience but this is beyond belief... I am not new to home appliance buying and have purchased from P.C. Richard in the past. My experience was fairly decent in the past and therefore decided to purchase through them again this time when I needed a new fridge and range. On Mar 8, 2019, I ordered a Whirlpool fridge Model WRF555SDFZ (4.5 stars out of 2000+ Google reviews/ 4.5 stars out of 1600+ PC Richard website reviews).

Ernie was very professional and helpful. He delivered on what he promised. I was able to go back to the store and get a credit on items that were on sale. No running around. I would definitely recommend my friend. Thanks Ernie.

I had really high hopes for this a.c. considering the hefty price tag. It takes quite a while to really cool down my 800 sf apt. It is a little quieter than my previous Frigidaire which lasted me 11 years!!! My first unit was faulty so I had to have it replaced. It was a total NIGHTMARE getting it replaced from P.C. Richard!!! Apparently the fan was hitting the styrofoam. I was also disappointed since this was a new quality unit. P.C. Richard NEVER contacted me again to apologize or to offer me anything. Next time I will purchase a Frigidaire and buy it from another retailer!!! I feel like once they sell you a product and you have issues they pass the buck. Not a happy customer here.

I bought in PC Richard & Son AC CP08G10B. Great, but pricey unit. After it was already installed I realized, that it was much too powerful for my studio 400 Sq feet, but living area only about 200. You can't, however, know before trying. The great new that the store without any problem exchanged it to the smaller and less expensive model Frigidaire FFRE063201, which fit perfectly. Not only that, they also matched the low price I found. Highly recommend the store. Do not go anywhere else. Save your time and money. Two pieces of advice though. Never destroy the original box and make good research before buying.

Delivery and installation of 18,000 BTU Frigidaire A/C. This was a difficult installation as it was behind floor washing machine and gas dryer (2 units). First old 9-10 years old Sears Whirlpool 18,000 unit had to be removed, and it was attached to the bottom of a double hung window. Trying to remove screws with an electric drill broke one bit! Finally that done, window wouldn't budge to go higher to lift cage, but finally succeeded. It was a most difficult job and men (Driver # **) and his helper were EXCELLENT. Totally professional and determined to do a good job -- which they did. Kudos to them!

The PC Richard is the best store to buy everything for your house. This our family store for third generation in our family. I always recommend people, friends family, people that I meet them first time to go and buy from pc Richard. Best ever and they good services.

Very good to hear Jesus!

The sales associate assisting me was Mr. Bobby **. Mr. ** was very professional, knowledgeable and helpful in purchasing the correct appliance. I must also say that the two (2) gentlemen, who delivered my refrigerator, were also top notch. They called prior to arriving and came as promised. The delivery, installation and removal of the old appliance was completed in record time (leaving no mess to cleanup). I am happy with my PC Richard purchase.

Your employee Jay **. This worker was super kind and got the job done for me! I recommend your business to others down here in the great State of Georgia! I have even gotten a response from the CEO of your company and he was kind too!

I purchased a refrigerator and air conditioner from the Paramus, NJ location and dealt with Akash. I had an issue with the air conditioner making noise within the first couple of days and he was able to exchange it out for me no problem. He was excellent!

I am extremely upset with customer service at PC Richards. My dryer hasn't been working. I called for a technician to come fix it. First time apparently the technicians car broke down and couldn't make it, so I was cancelled and I lost a full day. The second time the technician comes for less than a minute and says he couldn't fix it that he needed to order some parts. (Mind you, this is without opening or inspecting the machine) Again, another day lost for me. They called me stating the technician would come back the following Wednesday and that was the only next available. I took off work to wait for the technician because they don't schedule an exact time they have an open window b/w 12pm-5pm. I took off work for this. Come Wednesday 2 technicians show up they weren't even here for more than 15 min and say they couldn't fix it because they ordered the wrong parts!! PLEASE TELL ME HOW THIS IS FAIR??

Bought a fridge and scheduled the delivery. Only by stopping by the store to confirm the delivery, did I find out the fridge was out of stock. Really? You couldn't have told me that when I placed the order? Complete incompetence; this store shouldn't even be in business. Cancelled my purchase as the store was unable to deliver while I was in town.

I wanted to share what a fantastic job PC Richard & Son does ensuring its customers well beyond 100% satisfaction!!! I have been a loyal customer for over 20 years and my amazing sales rep is - Hank ** - who has tirelessly worked over these years to provide me with the best deals and products. I have purchased a variety of brand products from my Samsung refrigerator, oven, and 4k Ultra TV, Whirlpool dishwasher, Friedrich and other brand air conditioners, Sonos Sound System, GE microwave, answering machines - and more.

We have been dealing with Craig ** for over 25 years. He is knowledgeable and very personable. We wouldn't think to go anywhere else. The purchase process is simple. We always trust that we are getting the best deal when we shop with Craig.

I have been shopping with this company for many years & have referred many of my friends & family to shop here, especially with Bruce **. He is very knowledgeable & extremely kind & patient. I go to P.C Richard for all my electronic needs. I encourage everyone to take the time to check them out, in particular the Astoria location its the only one I go to even though there is a location walking distance from me. The service at the Astoria site is phenomenal.

Definitely recommend to family and friends. Was attended and helped by Jamal at the moment we arrived. Jamal was very pleasant and helpful throughout the whole experience. I have purchased from there before and definitely I have become loyal to do business with.

I purchased a Samsung washer and dryer from PC Richard along with a 5 year warranty. My dryer's heating element went and I scheduled an appointment online. We had to wait a week for next available appointment. The service rep came out, inspected dryer and informed me he had to order heating element and a pulley. He told me it would take 2-3 days for the part to come in and that PC Richard would notify me when order is in so I may call and reschedule for the tech to come out and repair. I received notification on 5/29/19 pm that parts were in.

I searched and could not find the Samsung MC17J8000CS/AA Convection Microwave available in any of the retailer without waiting 2 weeks for delivery. I made the purchase anyway. However PC Richard in Carteret NJ had it in stock and the taxes were only 3.5%. The Supervisor Bob ** was excellent and even matched the lowest price I found. So I purchased and picked it up the same day and canceled the other retail order. I am very pleased with the customer care they afforded me. (I Can't remember the sales person's name but I remember what he looks like and will be looking for him next time around.) The microwave was a hit with the Mrs. and it looks great above my Range. Thanks for the outstanding service and I will definitely be doing business for my household needs with them as I have a few home remods planned in the very near future.

They were wonderful. They repaired my refrigerator several times and once it was deemed unrepairable, they replaced the fridge. The customer service on the phone was very good and the repair men were very professional. I would highly recommend PC Richard. Always buy the extra warranty on any appliances.

I purchased this refrigerator from P.C. Richard & Son in NYC. The dispenser began leaking after having the refrigerator for a few months. I purchased an extended warranty and after several visits from a technician to replace parts and attempt to fix it, the problem continued. P.C. Richard & Son exchanged the refrigerator for another same model. The same thing happened almost immediately. More visits from technicians, including one from Fisher Paykel and no one could fix the problem. I then agreed to accept an exchange with the less expensive Fisher Paykel model that has no ice maker and water dispenser. P.C. Richard & Son will not refund me the difference in price. This issue has gone on for almost a year and now I have to deal with trying to get my refund. Terrible experience.

Purchased a GE range on April 30. Bottom storage drawer came defective. Twice they sent someone from the service center. First guy said that’s how they were manufactured. Really????!!! Second guy tried to fix it and then said it’s damaged, I need a new one. Well the run around was endless. Needless to say, I’m still waiting and it’s May 17! Steinway’s PC Richard manager wouldn’t get on the phone. Busy I was told. The one who sold it to me, was quick to tell me call service center. Service center just keep telling me “sorry”. Absolutely not acceptable!

I bought the newest Sony TV at PC Richards, 86 Street Broadway, NY. The TV is great, but the salesperson insisted that I must buy a soundbar since the sound of the TV was according to this salesperson just awful. It was difficult to judge in a store where so many TVs are on display with the sound on and so I bought the soundbar. From the very beginning I hated the soundbar, the sound was much too deep and even with the "clearing the sound" button it sounded wrong.

Needed a refrigerator asap. Went to a local store and placed the order. Kept waiting longer than expected. I decided to call PC Richard and was delighted to find out that the exact one was in stock and could be delivered within a couple days! I cancelled the original order and ordered thru PC Richard and Son. It was delivered within 2 days by deliverymen who were professional and careful bringing it into the house. I am very happy with this refrigerator (Samsung) and the price is the lowest around!

From beginning to the end, the service was awesome. The young lady that help me to create a service call down to the tech that came to my home. Watchung NJ PC Richard's rock. I have not 1 bad thing to say about my experience.

I ordered TV 2 weeks ago. It was LG SK9000 55”. TV was on SALE and I thought that I found a great deal! Today I finally received my order. Box was damaged - I made a video and photos - and then I opened a box. Tv screen was broken. And I opened P.C. Richard website and tried to create a return request - and know what? Their website can’t find my order number and email- perfect service???? I lost 2 weeks, lost my money and great deals from other stores. I hope they will change that tv as soon as possible...

We spent our entire day shopping in big box stores for a new dishwasher. Needless to say we found it impossible to get help or find anyone who worked in the appliance department with any knowledge on the appliances they were selling! WELL THAT ALL CHANGED WHEN WE WENT INTO PC RICHARD ON ROUTE 440 IN JERSEY CITY! As we entered the store we were greeted by an extremely nice gentleman - his name is Benny, who was more than willing to help us. He took us right over to the dishwashers, asked us what we were interested in and answered all of our questions. He looked up videos to show us how different functions worked, talked to us about pros and cons of different brands etc. At no point was he pushy or just trying to make a sale!

Driver dropped off new appliance and refused to take old one, I called him back and asked why is he not going to take the old one back and he said I had to pay. RUDE, DISRESPECTFUL, OBNOXIOUS both driver and helper. Delivery driver ** in the Bronx and helper.

I have found PC Richard to be a wonderful shopping experience: large stock, competitive prices, quick deliveries, and competent installation, every time. I especially appreciate the salesman named Garth. He is very knowledgeable about products, takes whatever time you need to be helped to a decision, is personally and customer friendly. He has really gone beyond the call of duty in helping me get a satisfactory resolution when there was a problem with a purchase (rare, and not PC Richards fault). I buy all my major and minor appliances, TV’S, etc. from PC RICHARD.

I have been making all of my major appliance and big ticket electronics purchases from PC Richard & Son for many, MANY years. On Friday, 4/26/19, after reading countless reviews on different products, I was ready to purchase a dryer, a refrigerator and a dishwasher. I also needed a few accessories and I purchased the extended 5 year service contracts for each item. Not comfortable scheduling the delivery and installation online, I called the customer service number to make the arrangements. I spoke with a lovely lady named AnnMarie ** who was so sweet and knowledgeable, and she really went above and beyond the call. Unbeknownst to me, there was an outage in my area so my phone service kept disconnecting. AnnMarie had to call me back 4 times to complete my purchase, and she got my delivery scheduled for the very next day - on a Saturday! God bless you AnnMarie!

Excellent service by Mike and Patrick in the Oceanside store. They made every attempt to rectify matters. Was pleased with all the efforts made on our behalf with this purchase. Kudos to Mike, Patrick and all Jan. Caring sales staff!!!!

If you want the best shopping experience ever go to P.C. Richard. Our salesman Phillip on on 4/15/19 and 4/17/19 was very knowledgeable and helpful. I did not feel at all pressured. Thanks to Phillip I am completely satisfied with my purchase of a washing machine and HD TV. He was one of the best salesmen I have ever encountered. Steve, the manager, came to my aid when there was a minor snafu that was the fault of no one in the store. He was very caring and did his best to straighten it out. Even the delivery service was great. I was given a small window of time for when I could expect my purchase and I was kept informed throughout. The delivery men Wellington and Francisco were polite and very competent. I will never go anywhere else but P.C. Richard in Rockville Centre, NY.

I just purchased a window A/C unit and received great service from Dean at the Elwood store. He and the staff are knowledgeable and the selection is great. They went above and beyond to ensure that I was satisfied and left with the right product for me. Prices seem competitive.

Today we shopped at the West New York store and had great experience of meeting a salesman named Eric. Our original contact at this store retired and so this was our first shopping day without Ruben. Well happy to say, Eric was outstanding. He was knowledgeable, friendly and very helpful. We purchased a new stove and will be back very soon to purchase a refrigerator and grill and now look forward to contacting Eric to make the purchases. Also today we met a manager, Luis and he too was outstanding. We will recommend this store to all our friends and family and most certainly we will be back. Fred and Patricia

If you're buying something from PC Richard, make sure you are DEFINITELY planning to use it. You don't want to have to return it since they'll rip you off on return shipping and may not even take the item back.

We have bought few appliances from Wayne P.C. Richard & Son, few months ago. Salesman (Dilip **) listen our needs very carefully and explained pros & cons about the other manufacturers appliances. And he suggested Samsung refrigerator that was feet in my kitchen. My wife is so picky (you know women) but surprisingly she agreed with salesman!! Well if she is happy, I’m happy too!! My daughter is trying to buy gas stove & dishwasher, I suggested her to visit one time to Wayne store and talk to Dilip (salesmen) and see if you don’t like in your price range, don’t buy it. Salesman helped us to open an for CC. I’m very glad to visit PC in Wayne store.

I went online purchases Avanti 24 inch Gas Range. First time using the oven. It was off by 50 degrees. Went to store and bought a new oven temp thermometer. After a few more uses the pilot light would go off while the food was in oven. Anyway I called P.C. Richard. Very nice. They were going to send a technician to service next day. I receive a call that they would replace it. Of course not the same brand. The lady called me after one hour and told me that I could go to the store or call online number to replace my Range. That was nice. I went online choose. New range.

I needed a new dishwasher. Walked in to the Upper West Side branch, met salesman Abu. He very patiently explained the different models that interested me and answered all my questions. Arranged delivery which went very smoothly: the installers were polite and efficient and knowledgeable. I returned to thank Abu. This is my second appliance purchase at this branch and I recommend it.

I was told my dishwasher could not be repaired and it would be replaced. Then I am told the dollar amount was below what I originally paid. It has been over 3 weeks with no dishwasher and no resolution. I am not happy with the way P.C. Richard & Son is handling this. It is a big thorn in my side. There is a lot more to the story, but there isn't enough room here to write it all down. I hope they can make this right and do more than just replace the old dishwasher. They are about to lose me as a customer. A loyal customer for decades.

Bob **, Marty, Charlie are the best sales people in the RVC store. They are very knowledgeable and trustworthy . P.C. Richard is the best store to buy your electronics & appliances from. It is the best. If you need anything, go to that store and ask for them to help you with your purchases.

Today I had a service tech come and repair my GE fridge. His name was Edwin and was thorough efficient and knowledgeable. Diagnosed problem, replaced fan motor and had it fixed in no time. Thanks PC Richard and the GE tech Edwin who called ahead and arrived inside the appointment window I was given.

It is rare to find a Sales Counselor so professional as Bryan **. Bryan demonstrated sales skills that any customer would want when they go to a PC Richard. He was extremely professional, always interested in my needs as a customer, knowledgeable with the product details (microwave oven), offered the pros and cons of specific products, and made sure I would be happy with my purchase. Bryan is an asset to PC Richard and trust he will be acknowledged for his skillful selling efforts. Mary Ann **.

We recently went to PC Richard at Forest Hills location to purchase a full kitchen appliances and was assisted by Raza, what a great experience! Raza is very knowledgeable, patient and helpful! Thank you! Raza is an asset to PC Richard, he truly made the shopping experience wonderful!

Jesse ** is a total pleasure to work with. He is very knowledgeable and looks out for his customers. All my friends and family use Jesse. I have always received positive feedback when I recommend him. P.C Richard has the best service contract. Their staff is attentive and well trained. I wish other companies would follow their example. I will only shop for appliances at P.C.Richard.

My window was a Saturday 7 am to 4 pm. Showed up at 2. Had to order part. Next appt to install part Saturday 7-12. No one showed up. Dispatcher upset with me when I called at 1130 for a status and was told “It’s not noon yet Ma’am...." At 1230 I had to cancel because no one could tell me if he would show up. Mgr apologized and said, "How 'bout Tuesday 530?" So come Tuesday I left work early to be here and NO ONE ever showed up, apparently someone on their end cancelled my appt.

Mr. Norbert ** helped me at the Ralph Avenue store in Brooklyn. He was very knowledgeable and professional. I appreciate his patience and wisdom. I wasn’t sure about the width and height of the appliances. I will refer friends and family to the Ralph Avenue store.

New washer and Dryer. We purchased two new machines, after a short time we realized they had some serious design flaws and went back to PC Richard with the issues. Vincent and Philip were very professional and exchanged them for two new machines. Thank You PC Richard for excellent service.

Hi. My name is Adam **... I bought my home in 2011 and due to your excellent sales team I have bought every appliance for my home from you since then. I bought an LG washing machine approx. 2 year ago and since then have had problems with it several times over the last month. Techs have come to try and fix it to no avail. Stress out and irritated I call customer service for help. Today I spoke with the most friendly and helpful agent you have. Her name is Priscilla. Not only did she assure me everything was gonna be fine she overlooked my account and saw the issues I was having. She was able to get me a credit to buy a new washing machine all while dealing with my irateness while still being pleasant on the phone. Priscilla you are an angel... And I hope PC Richard knows what kind of valued employee you truly are. Sincerely Adam **.

Unacceptable customer service. 1st time one guy came looked at the machine and 5 min later he said he needed to order a part. 2nd time he came he had the part but JUST noticed that the dryer was on top of the washer and it was connected to gas. He didn't want to take the dryer off and also didn't want to disconnect the gas himself which that I understand. The 3rd time 2 people came and the new guy who was there realized the other tech had ordered the wrong part... Now today they're supposed to come from 7-11 but they haven't arrived. I talked to an agent & she can't contact them. She says they must still be on the previous call and that 7-11 is an approximation. Unbelievable that they can't be reached & that we the customers can't be contacted letting us know that they're going to be late. UNACCEPTABLE CUSTOMER SERVICE. We've been down our washer for 2 months now...

I recently had to get a new refrigerator. I walked into the P.C. Richard’s store in Paramus, NJ and explained the situation. Andrew ** took over my account and seamlessly took care of getting the refrigerator that I wanted, set up delivery time, and made sure that everything was done from start to finish. I would like to commend Andrew on his kindness, insight into my needs, and his professionalism. He is unlike the ordinary sales person. He is truly devoted to his job and and to his clients. He is definitely management material. Thank you, Andrew! I appreciate everything that you have done. Always, Diana **.

This is a store that stands by customer satisfaction. Although I had ordered the wrong bracket for my new flat screen tv. The store did not turn their backs, instead they found me the proper bracket and had it delivered and fully installed in 3 days. Thank you.

When we purchased our cooktop from the Brick, NJ store we were told they will take care of everything. Survey done to see if cooktop would fit in our cabinet. We were told it will be close with a small gap that will require a trim kit which they'll make. Then we got a call that they want to install the cooktop and remeasure to make sure trim kit is correct. Weeks later installer comes at 8:50 PM and discovers it is the wrong trim kit. It is one for an oven not cooktop. Been trying to get this resolved for a week and sale person keeps promising a resolution. When we ask to speak to a store manager they are busy but will call us back and twice have not heard from them. One of the worst service experiences I've ever had. Beware!

The salesman John ** was most courteous and helpful in explaining about the Maytag Washer and Dryer we purchased. He answered all our questions and called us to see if the delivery went ok. The 2 men who delivered our machines were prompt and courteous. The installation went excellently and they explained everything to us on the operation of the machines. I will always purchase my appliances from P.C. Richard and Son.

I had a delightful experience shopping for a new car stereo. I was helped by Vinod ** in the Mount Laurel store. He showed me a display model for a wonderful price. He went out of his way for me!

Our sales rep, Imran, at the Queens Blvd location in Forest Hills was extremely helpful with our purchase of a combo washer/dryer and a refrigerator. He helped us find the right items that would fit in our small kitchen and we just got them in time to get the sales price!

Working with our Sales Counselor Dina was a pleasure, she was very knowledgeable and was very helpful finding the right mattress for our grandson. The delivery men were on time and very careful with our purchase, we were very happy with our whole experience with P.C. Richard's.

I would like to commend Andrew ** and his manager Goodwin. They were so professional and friendly and very knowledgeable about all the products. We bought 2 tvs, an electric range, microwave, dishwasher, toaster oven and 4 slice toaster and refrigerator. Andrew was instrumental in setting up delivery and installation of my appliances and called me numerous times to manage my expectations. Both Andrew and Goodwin were a pleasure to work with and I feel went above and beyond as Sales representatives. One of my appliances was damaged and was quickly replaced with one phone call to them and their apologies. I would highly recommend these gentlemen and the PC Richard store in Manalapan to friends and family for certain. Thank you, Tina **.

We purchased a refrigerator at the Yonkers, NY store last summer and paid extra for a warranty. Our water dispenser and ice machine broke at the end of December. We called the first week of January to get it fixed. The repairman who came said it was an installation issue, and installers who subsequently came said that we needed a new valve for our water line, which precipitated another repairman visit (who said the exact same thing as the first repair man), which caused, yet another visit by the installers who said that we needed a new refrigerator.

Great service! When my refrigerator had problems, PC Richard quickly sent over a repairman to fix it. When they determined that the refrig. was faulty, they gave me a new one. All of the people I dealt with were courteous, returned calls promptly and solved the problem. I will always remain a customer at PC Richard and highly recommend them to others to stand by their products.

Glad to hear Scotty from Deer Park was able to assist you.

I’ve purchased a Jenn Air refrigerator which dispenses ice and water, which hasn’t worked in 2 months. Customer service has scheduled 7 appointments with 4 different service technician and each time the problem was fixed and a few days later the problem would return. I’ve called and asked for a supervisor several times and each time they advised they would call me back and declined to speak with me.

We have been customers for many years and find they are a fantastic company to deal with. Our latest purchase we bought a 65 inch TV and shipped across the Country to our son. Due to his crazy work schedule and being sent out of Country for extended amounts of time he did not open the box until almost three months after receiving it. Upon opening he found the screen was broken. I contacted the manager of PC Richard's Michel ** and sent pictures of TV and box which had no damage but it was obvious TV had just come out of box. He agreed to replace the TV. This was fantastic customer service and why we will stay a loyal customer. I highly recommend this company.

We purchased a refrigerator from Alex at the Plainview store. As soon as we walked in, he came over to greet us. When we described what we were looking for, he immediately took us to the model we were interested in. Alex was courteous and professional throughout the transaction. That is why we always return to P.C. Richard.

Started out 2019 with a brand new washing machine that I picked up at your 86th and Broadway location. Suffice it to say I am so pleased and satisfied that I am making another purchase this week, shout out to Omar who was most helpful. Thank you!

Fast. Knew what I needed. No hassles which I love. Get right to the point. Very nice salesman (Gregory)!! Knew what I needed to replace my Frigidaire Microwave. Was very knowledgeable in the area. Very polite.

Delivery company ruined our hallway delivering refrigerator. We filed a claim, it's been almost two years since then. I called Claims Department multiple times, spoke to Dept manager, he promised to help and referred to claim manager - still nothing except lies. We are going to file claim to Court. We were customers for 12 years, not anymore.

Very disappointed. Was delivered a refrigerator today. Side of refrigerator had dents in it. Was told by delivery person he can take off $100. I said I would of went to a scratch and dent place for that matter and paid much cheaper than with I paid for. This one needless to say I set it back, called, the store guy said, "Well it happens. We will send another tomorrow. I said I have lower back problems. I had to empty out my old refrigerator. Now have to put all the food back in again, then tomorrow repeat what I had to do today. Very frustrating to say the least, I am not a fan of P.C. Richards. Purchase an AC from them years ago. It sounds like a train is going through my house. Figured I’ll try again. I’m a Sears Fan but did not like anything I seen in the store.

Joe ** was very helpful and the order was delivered on time. My TV just stopped working. I called Joe and he immediately set up a service call. He was very pleasant and helpful. He helped me with my order.

When the delivery man arrived at my home I requested that they wear booties because I had just painted my entire house and refinished my hardwood floors! Right off the bat he started complaining to his partner in another language. I know this because I understood the other language they were speaking. They proceeded to bring in the washer and dryer and hook them up. One of the men had total disregard for my home and was like a bull in a china shop dragging around the appliances on my wood floor and hitting into my walls. When I requested that he be careful he just kept telling me “it’s OK”. It became apparent that they never inspected the appliance before they brought it into my home.

My experience with the PC Richard's staff at the Brick, NJ location was most relieving! I was met by an Associate, Mike, who immediately greeted me with a warm welcome without the pressure of pushing an immediate sale. He was engaging, professional, friendly, and knowledgeable. His colleague, Rob, was equally as friendly. After explaining that a recent transaction with a competitor failed miserably, I found myself in need of a flat screen TV and corresponding sound system in which I was unable to procure after numerous attempts. Mike was able to provide me with the components I desired and more importantly provided me with the confidence that it would be installed in a timely fashion. No pressure, great service, and a fair price. Thank you PC Richard's and I would strongly recommend Mike (and his entire managerial staff) at the Brick, NJ location.

I had to buy new appliances (fridge, dishwasher, and washer/dryer) because I bought a new apartment. Sales representative was very attentive and showed me the exact items I needed in my price range. The delivery was extremely easy; they even installed the units for me. :)

Bought a TV with an extended 3 year warranty here about 2 years ago. It stopped working while it was under warranty, so I called their service department. This was on January 26th - it took nearly two weeks for someone to even come here at all (Supposedly this was "out of the ordinary"). The first tech came here after I waited 11 days so that he could spend 2 minutes here, tell me they needed to order a part to replace. 3 days later, a 2nd tech came with two different parts. He took the TV apart, replaced the first part - no dice. Decided it "might" be the other one he had - "50/50" he said. No dice. Tells me it's the panel that needs to be replaced and the first guy misdiagnosed the issue so they'll now need to order the panel and send someone else.

These people are like family in the world of shopping. They are all so attentive and knowledgeable of products. They always have the best prices too. I never walk out of this store unsatisfied. I will always make Riverhead P.C. Richard my first destination for the products I need and that they carry. I know that they will keep expanding their product line to include quality items for the home.

Great selection of all appliances. Purchased a new washer and dryer and 3 weeks later had to purchase a new dishwasher. The salespeople are spectacular. Once he knew what I was looking for, it was a matter of minutes he showed me 5 different models in my price range. I will never shop anywhere else. I'm sold on PC Richard's. Bravo!

We have had a most pleasant experience buying a new refrigerator from P.C. Richard's. We had occasion to speak with their customer service department and their associate, Lee, was so professional and helpful. Their delivery people were so efficient and pleasant. We are looking forward to purchasing a dishwasher from them. We certainly have and will continue to recommend P.C. Richard & Son to our friends and family.

I made a major purchase — a 65-inch OLED TV — and P.C. Richard was fair and professional. The salesman was helpful without being high pressure. During installation it became apparent that the bracket would be visible. The store immediately agreed to swap it out and scheduled a re-installation. Painless.

The experience was seamless from purchase through delivery. They had exactly the appliances I wanted at a competitive price. I received a call the night before to confirm delivery and the driver called moments before arriving. The appliances were fitted and installed.

This is a great store in a great location with great staff members! Shanell was very professional and informative which made the experience awesome and smooth. I love this store and will definitely shop at this location again and again.

I bought Samsung Washing Machine on Dec 2009 from PC Richard & Son Woodbridge, NJ along with PC Richard & Son extended Warranty for 10 years. My Dishwasher was not working properly in Jan 2019 and tried all the draining procedures and but was of no use. I accidentally remembered that I purchased the extended warranty and called PC Richard & son for a service appointment. They understood the issue and thought it could be a drain pump issue and ordered a new one. The tech came and found that it was an issue with the washing basket assembly has broken and told he will order the parts and come again for fixing it. The appointment was fixed after a week.

I was told by Larry that they could deliver on a Thursday. While standing next to him after my purchase he said delivery would be Thursday morning. I never received a call or confirmation the day of. I called the store to find out Larry never dated the delivery and they weren't coming. I had to miss my early shift to wait home for a delivery that never planned on coming. Now I have to miss another morning shift to wait for the delivery again. Being a single mother of 2 kids having to miss 2 shifts of work is highly unacceptable.

I received a phone call telling me I would get an e-mail the night before with a delivery time. I did not. The phone rang at 7:20 AM. I was still asleep. The delivery people came at 9:02 AM. They were knocking on the wrong door, and I had to go out into the hall to get them. When I asked why I had not received an e-mail the night before one guy answered "it's raining." That's not an answer. He then said I was the third one on his route. I told him he could not have delivered anything in my building before 9 AM anyway, because of our rules. Later I looked for the e-mail again. It had been sent at 7:24 AM on the day of delivery. This is no way to run a delivery service.

Just wanted to say how great it was to deal with Charlie from the South hampton store. He helped me in purchasing a TV for my new home. Great service. Definitely will come back to him in the future. Will definitely recommend him to my friends and family.

My fiance and I were in the market for a flat screen LED TV... And the experience at P.C. Richard in Roxbury, NJ was world class! Rich ** and his team Roman in sales to Joe (helped us load the TV) are a pleasure to work with! If I was looking for anything they offer, I would stop searching and work with these gentlemen... Professional, courteous, and truly amazing experience! Thank you...

I was purchasing a subzero refrigerator which comes at a substantial cost. The salesperson Ravi was very helpful and informative in comparing different models and features and making sure the unit I ultimately purchased would be a good fit for my cabinetry. Several years ago he sold me a dishwasher. It is nice to see consistency and expertise in the salespeople. P.C. Richards' prices are fair and the follow up for installation and delivery is very good. We also greatly value their warranty coverage which over the years has proved to be excellent and efficient.

Donald ** is an excellent Sales Counselor. His skillful listening and guidance, helped me make the right choice, in my purchase of a new mattress. I am very satisfied with my new mattress and my sleep has improved and I overall feel better. Thank you, Caesar **.

One of my colleagues tried to defrost our college size fridge and freezer and wound up puncturing the Freon. I began my search for a new refrigerator. Once I narrowed my choices down, I contacted Dwayne ** from the Paramus store and set into motion my new purchase. I gave Dwayne several models, he gave me his feedback which helped me narrow it down to the one we purchased. I believe it was in place two or three days later. Dwayne is simply the best, he knows his product and simply gets the job done.

We've been shopping at PC Richard for the past 10+ years and do not go anywhere else for TV & Appliance purchases. Dwayne ** has been our sales person for all of those years as well and we love him. He makes the process easy. He's very knowledgeable of the products in the store, he's extremely easy to work with and he's just an all around nice guy. With Amazon cornering the market on everything, it's still nice to know there's still a brick and mortar store in PC Richard that can provide great prices & excellent customer service.

Our 8+year old washing machine (purchased at PC) decided to die on Sunday. We called PC Plainview on MLK day and spoke with Jerry (**) about service vs. a new machine. He was informative, articulate, very personable and did not push for a new sale just “because”. We went in and met with Jerry in person and told him what we were looking for. He showed us a few machines and based on our needs, he pointed us in the right direction. Originally, we had scheduled a Saturday delivery, but I ended up being home on Tuesday (the very day after our purchase) and sent an email requesting delivery.