P.C. Richard & Son Reviews

Their services are horrible. My refrigerator has been or off service over two weeks and every time something no one person said it need a part. Then I got an email that the parts came. The person came with no part. Stated lies then they send some else. He came without parts again. They don’t respect their customers. I would not recommend them P.C. Richard & Son to anyone. Meat and other cold stuff had to be thrown out. Have to ask neighbor to keep medication with older people. Can’t even getting something cold. Think before you go there.

P. C. Richard’s Deer Park store is the best and my salesman that we always use Keith ** is both knowledgeable and very patiently helpful. I’ve bought washers/dryers, refrigerators, TVs and many more small appliances. This is the place to go.

I bought a Tempur-Pedic mattress last year in March. I work 10-16 hours a day at my jobs and needed a comfortable mattress that would last me a very long time. I decided to purchase the top of the line mattress available for $4,000. I decided that the comfort of this mattress would justify the hefty price. When discussing the warranty, the sales associate mentioned to me to make sure to get my mattress covered under the warranty and to get a cover for the mattress that was another 150 dollars. I agreed since I wanted to make sure that this warranty would cover my investment if anything happened. After having it for a little over a year with a sturdy bed frame, the mattress started sinking in the middle. I am a single petite woman who gets maybe 6 hours of sleep a night at most. I have been experiencing neck and shoulder pain so I decided to check the mattress and that’s when I discovered the sinking.

I called ahead to PC RICHARD & SON and spoke with **, he assured he will assist me when I arrived. He greeted very politely and he was finishing up with another customer but he would come to me in intervals to let me know he will be right with me. I didn't know what size btu I wanted, I asked for something bigger and I told him where I wanted the unit for and he explained in details why I needed a smaller unit and he recommended the best brand not by cost but by durability and function.

I purchased a Beko 27 in. 16.4 cu/ft refrigerator/freezer from PC Richard on July 30, 2021. I also purchased the 3 year service contract which I was told covered all service and parts. Back in early May, the refrigerator and freezer stopped working. I called for service and an appointment was scheduled for the service person to come two days later (5/16). He determined the condenser needed to be replaced. I was told the part would be ordered and when it came in I would get a call to make an appointment to have it installed. After two days of not receiving a call, I called and was told the part came in and we set a date for the repair to be done (5/21). One week to get the refrigerator working! An unacceptable time to be without a refrigerator!

The worst buying experience ever. Our refrigerator stopped working on 6/18/2024 and after shopping around we decided to go with this company even though the cost was $200 over Home Depot and Lowe's. Wanted to give a small company our business. We were guaranteed a delivery date of the GE refrigerator model GNE25JYKFS for 6/22/2024.

P.C. Richard & Son's rep was nice and very informative. There were some issues with the scheduling for the one service repair we had with the fridge. There was a miscommunication. I thought they only needed one part to fix the fridge, but they canceled our appointment and gave me a call the next week saying that they needed seven pieces. They needed two technicians to do it. They never told me that either. So, that made it harder to schedule. Once we got scheduled though, they came on the day and time frame they were supposed to come, and got it fixed.

I bought a few things from P.C. Richard such as stoves, dishwashers, and refrigerator. Their sales team’s good. I had to have the washing machine repaired and they came when they were supposed to. The repairman was very knowledgeable. He was also very clean, made sure that he wiped everything down as he left and put everything back exactly the way it was, and showed up when he said he would.

I have had excellent service with P.C. Richard & Son over the years. I got a washing machine, a dryer, a refrigerator, a stove and dishwashers. The customer service team has been excellent. I made an appointment today for one of the appliances and they were very helpful. They usually are very accommodating. I had one man today who was a little bit rude but maybe he was having a bad day.

My stove broke and I needed a new stove. The price of P.C. Richard was better for the same model that I was looking for and it was quicker delivery than anywhere else. Overall, all my questions were answered. They were professional. I also scheduled an appointment for a repair that I needed on the stove and the experience was great.

I always go to P.C. Richard. They have the products and top companies. They always offer other brands. Most of my appliances come from P.C. Richard. Recently, I bought a washer and dryer, refrigerators, and TV from them. I bought an air conditioner yesterday. The rep showed me different units and walked me through the differences. He asked me what my need was and based on that, he recommended me a product. I liked it and ended up buying it.

I have previously had a good experience with PC Richard. This time, I bought an air conditioner and the sales rep was knowledgeable. But I called them today because they said the delivery will be here by 12:30 but it still hasn't arrived yet. The rep didn't look it up. He said, "Just be patient and wait."

I get the best price from P.C. Richard. I got refrigerators, freezers, dishwashers, washer, dryers, air conditioners, and TVs. The refrigerator and washer broke. They sent someone out to take a look at them within a week. It took two months for the refrigerator to get fixed. It took too long to fix.

P.C. Richard is more consumer-oriented than the big box stores. They have service. You get to speak to a sales person. The personal experience about being able to talk to a sales person is very helpful. The last couple of years, I bought a washer and dryer, a mattress, an air conditioner, and a TV. Their sales reps are very knowledgeable. They spend time with you. They weren’t hurried. They explained the product and answered every question I asked. The customer service team was great. They were very helpful people. I had a question about a delivery. They were able to look it up, find out exactly when it was coming, which was within four hours. So, it was very helpful.

I bought four new appliances and two of them have had multiple repairs needed. I've had seven service calls in six months. Why did I buy four brand-new appliances that didn't perform well in the first several months? I wonder if P.C. Richard & Son should carry the brand that I picked. Also, P.C. Richard would tell me that the driver would call 30 minutes ahead of time. But they do not. They just show up, for the most part. The first guy called, but that was the only one. But my sales associate should be complimented and rewarded for her good work. She knows more than the entire male salesforce there. She's very knowledgeable.

The sales rep was very knowledgeable and courteous. He was a very nice guy. As far as speaking to customer service over the phone, it was good. But the service itself, they spend a lot of time. They make you wait forever. I put in the service call for the refrigerator and my warranty expired approximately about a week or two before it went. They were courteous enough to give me a complimentary service call. But even prior to that, every time something breaks down, they came in and assessed the problem. But they make you wait so long to have it fixed. They have to order the part. I was without a refrigerator for almost four weeks.

I got a microwave, a fridge, a stove, and a dishwasher from P.C. Richard. I had an issue with my microwave, which I'm still going back and forth with. They're supposed to replace it. But they've been great to work with on that issue. It hasn't been 100% resolved yet because they ordered the item to replace it and it's not in yet. They were very responsive. I highly recommend them. They have great service and friendly staff.

2 months washer broken, 7 visits from technicians and installers. Even bought a new 3500.00 washer dryer combo, installer turns it on, broken. They bring a new one. They tell me ball valve broken. Call plumber 300.0,0 he says nothing wrong with ball valve. PC Richards tech was spinning it instead of giving the 1/4 turn needed to shut it off. He even took a video of him spinning it around. VERY POOR AND VERY UPSETTING.

P.C. Richard's is a good company. The products that we've purchased from them are quality products, and they have good service. We've had a couple warranty issues where we had to have people come out. They listened to me and set up a scheduled time within reason, where I didn't have to wait too long. It is post-COVID now, so I expected it to move along faster, which it did. They came out as scheduled and were cooperative in completing the necessary work to keep the products working efficiently. It went well, and I'm happy with P.C. Richard's. I'll go there again. I'm looking into a smart TV, and that's probably where I'll go to get it.

The worst customer service. I purchased AC from PC Richard's and it was not working at all. I was advised to call the manufacturer and file a claim, which I did. The response was supposed to be in 5 business days. After more than 5 business days I have been trying to reach out to check on my claim status and the operators either disappear from the live chat or promise to call me back and never do. All the answers are "Due to high volume of calls the system is down". Totally unacceptable!

I am giving this review one star because the technicians who have come to my home at least four times in the past year have been GREAT. Management in Customer service gets a negative 5 rating. However, my experience with the LG washer and dryer I purchased last September has been extremely frustrating. When the washer was installed, the technicians forgot to turn on one of the water valves, so no matter what setting I used, I only got extra hot water. This caused me to ruin some very expensive items. After several uses, I was still having problems with the water temperature. The technicians discovered that the hot and cold water lines were superimposed.

I purchased a new oven. When delivered it bubbles on the stovetop. During deliver I was distracted and didn’t notice the defect, but within 10 minutes of the delivery truck’s departure I noticed it and called the salesman who sold me the stove; “Hoss”. Hoss talked for 20 minutes before referring me to Customer Service. I called Customer Service 4 times and each time was put on hold for an excessive period. In the I was forced to accept a defective oven.

I bought brand new refrigerator from PC Richard in 2020 and bought means paid extra for 5 years extra warranty. About a month ago my refrigerator stopped working I called PC Richards. Told them about it. First of all customer service on phone was not courteous at all seemed like they don’t care how to help customers. Then after 2 calls they said someone will call me. Next day one private repair company called me saying they will send someone to fix my refrigerator. Technician came 3 days later checked it and said fan is not working and we will order new fan and fix it. It’s over a week already they never came back.

P.C. Richard & Son's service has been fantastic and they've been very reasonable with their prices. However, I had an LG refrigerator and the compressor halfway through its life died. I then picked the Samsung refrigerator but the ice maker failed twice. They replaced it both times and I don't want it to fail the third time. We had this problem with the ice maker from Samsung once before. I also had to replace the ice bucket that came with the refrigerator because the plastic was cracked around the ice maker.

P.C. Richard has good prices. Their reps are also helpful. We've been dealing with them for 30 years now and we purchased a refrigerator, a washer, a dryer, a stove, a dishwasher, air conditioners and televisions. We always get the extended warranty and it has bailed us out many times. They honored them many times. It's a good investment.

I purchased quite a few things from them over a year ago. It was a very pleasant experience. I was renovating my home and I wanted all-new appliances and they took the time to explain to me the difference between an LG and a GE appliance. They were quite thorough in their explanations and what I was looking for. I also purchased air conditioner units and they came in and did the installation for those. The installers were punctual. They let me know by text message that they were en route and that they had arrived. They cleaned up behind themselves, too.

My first purchase with P.C. Richard was my refrigerator. I went there with a certain price set in my mind, and the sales assistant, Scott, was very efficient and helpful with the matter. Delivery was fast and efficient as well. They were very cordial and polite about it, made sure they asked where I wanted it and how to set it up. It was all good.

There was a lot of miscommunication in regards to when the person who was supposed to come in and measure my hallway into the kitchen. They came in after the refrigerator was delivered. Then when I informed them that I wanted to have the setup for the water filter, they told me they didn't do that. I told them, "But why would I purchase the refrigerator with the water filter and not pay for that to be installed?" She told me they didn't do that. I had to get that done myself. So I needed to purchase a new filter because the filter expired. They informed me that I did pay for the installation of the water filter, but I canceled it. I said, "Yeah. I canceled it because the young lady told me they didn't offer that." But when I spoke to the gentleman, he said they would come and fix it. They would install it.

My experience with P.C. Richard was okay. I have the P.C. Richard's card, and I already have a credit established with them. I needed a new refrigerator because the one that I had had a manufacturer defect and a crack, and conveniently, my warranty expired. P.C. Richard does not alert you that your warranty is expired, but they have no problem letting you know that you have money to spend. I was supposed to get a call back in reference to the refrigerator that I had to replace. I did not receive a call back. So, I had to reach out and was advised that they would not be giving me a discount because the warranty was expired.

I had a positive experience in the past with P.C. Richard, but these last two transactions were terrible. We own a few buildings and in those buildings, we use appliances from P.C. Richard. I bought a stove that was under warranty and now, I need to go buy a new stove and a new warranty from P.C. Richard. And I'm paying three times what I originally paid. I ended up buying something from outside. The warranty that they're saying that they will pay me, it will only be a credit for 30 days. I don't need anything for the next 30 days. It should be a store credit at least, if not the money return. I’m very upset right now.

The rep I had a P.C. Richard & Son was nice. But the product I got from them is a whole different story. They stand by their warranty, which I appreciate, but I've had to use the warranty several times on the icemaker. And, ironically, I have an appointment for the 11th for them to come back because the icemaker is leaking and this is the fourth time. For a $3,500 refrigerator, I shouldn't have to call constantly about it. Also, the drawers are flimsy. So, it's not a good product. But when I needed help, P.C. Richard's reps were responsive and they came out. It's a lot of wasted time though because every time they come, I got to stop what I'm doing and I got make sure to be here at that time.

We went to PC Richard's in Wayne, NJ and were treated great. Our salesman were Jose ** and Moe **. Both are very knowledgeable and guided my wife and I on making the proper decision on kitchen appliances as well as washer, dryer, TV and Sonos. Moe’s knowledge and expertise on kitchen appliances is second to none. Jose’s knowledge and willingness to help us get the best price and deals is superior. Thank you both for all your help on our new purchases. 5 STARS.

I like PC Richard. It's a great store. I bought a deep freezer and a TV. I would have liked to pay less but it was a good purchase. It was easy to pick up the TV. When they delivered the freezer, they slid it right on to the spot that I needed it to be in. When you purchase a deep freezer, the switch is on the left side. I needed it to be changed to the right side and they came in and fixed that quickly.

P.C. Richard & Son stand by their product and they're easy to work with. So far, we have purchased the dishwasher, an air conditioner, a stove, washer and dryer, and a freezer from them. They offered the zero interest for six or eight months, depending on how much you're spending, and we prefered that. The products came when they said they were coming and we've never had an issue as far as anything damaged. The items we ordered are all name brands and one time, I had an issue when I bought a Samsung washing machine. It ended up being a recall and it was the worst machine ever bought in my life. I'll never buy another Samsung product ever.

We purchased a washer-dryer about five years ago from P.C. Richard. I called them first to do a repair on it and the gentleman came out and diagnosed it. He said he needed to order a part, which he proceeded to do. I got an email about two and a half weeks later that they no longer have the part. Then they sent me a bill for the service call and I wasn't keen on that. I'm not happy with the fact that they sent me a bill for something that they couldn't even repair because they didn't have access to the part. I was able to call Sears and they have the part and it has been since repaired.

I've had a lot of issues with my refrigerator. But other than that, the stove and the microwave have been okay. I would buy more appliances through P.C. Richard & Son.

Something's not right with the filter in the ice machine of the refrigerator. It happens every six months and they come out and play around with it and they can never find out what's wrong with it. The techs are great, though. This refrigerator has this filter problem and other people have said it too, so it's the refrigerator and not P.C. Richard. We've bought a few things from them and we'd purchase from them again.

I've had good stuff up from P.C. Richard until the refrigerator. It stopped being cold and I informed them. The service wasn't good with the repair situation. It seemed like it took a while for them to do something and I had to keep following up. Then, they finally told me I could come and swap out but now, my refrigerator is acting up again. The person came late April and I let two weeks pass and nothing. I called last week and they told me there's a back order on the fan. I asked what other options there are because I need a fridge. The rep said she was gonna see if she could get it swapped out for me and she'd call me back.

The rep who helped us was very nice. We bought a set, a dryer and a washer, and he showed off all the modern capabilities that it has and showed us the app. It was very nice experience. Then, I had an issue with the dryer not drying fast enough. We would have to put our clothes in the dryer for an hour and 40 minutes. It was very easy to set up the appointment through their website and the tech got here on time. He was able to tell me what was wrong at the time but we're still working on resolving it because we have to change the vent where the air exits.

Their reps were very helpful, accommodating and nice. One chair I got, I had to return twice because it was not good quality. It was something with the way they made the chair, it was cracking. It sounded like wood breaking. It was a power lift chair. Twice, they had someone investigate and take a look at the chair. They must have made a bad batch because two chairs in a row within six months had the same problem. Finally, they gave me back a credit to buy something else. If there is a problem, they do whatever they have to do to rectify the problem.

The sales rep of P.C. Richard gave us good numbers. Struck a deal on the right product for our house. He did a great job in selling the product, making sure that it was a match.

We got a dishwasher, a refrigerator, a washer, a dryer, and a stove from P.C. Richard. The purchasing experience was good. Service sucks, though. I needed something that says the job was completed. No one could give me that. The dishwasher handle was broken, and it was repaired. No one gave me information. I could say it was never done. The end result tainted the whole experience.

Everything with P.C. Richard & Son went great. We had a great tech. That's why we constantly buy our appliances from there. The service is fantastic. When we had a problem, all I had to do was call. The washing machine door was leaking. Our tech came and checked out that we needed a part. As soon as the part was in, P.C. called me and said that it was in. Our tech came a week afterwards, and he installed it. It worked out great. He was very professional. We had no trouble. Now, the machine has been working great.

We stopped into PC Richard in Watchung, NJ today to buy a new TV. Tommy and everyone else were so kind, knowledgeable, and helpful! If you need anything requiring electricity, you should absolutely go here first.

After being a customer for over 30 yrs and purchasing every appliance we own Tv, computers, washer, dyers etc we finally hit a wall with this company. 10 yrs ago I bought the Frigidaire Gallery kitchen appliances. All 4 pieces, dishwasher, refrigerator, stove and microwave. The microwave broke down after 10 yrs. We then purchased the same brand microwave Frigidaire Gallery on 1/25/24. We noticed the display panel intermittently wouldn’t work on the guick heat buttons there’s 6. Then after 10 minutes of use the humidity level during the cooking time formed dripping down the back of the unit.

P.C. Richard & Son has been in the neighborhood for years and we have used them. They communicate. They know what they have in stock. They would give an estimated delivery and update me. They would call and say, "He's on his way." That's nice because sometimes they give a six-hour window. People would stay home and not go to work. At least this way, they shorten their window, the day before. So, that process of receiving was very good. That would be the best part of P.C. Richard & Son.

P.C. Richard & Son refused to open up on Thanksgiving. That was a respectable way for a company to treat its employees. Unfortunately, we purchased a lot of stuff and they all broke. Our TV broke within two months of getting it. A dryer broke within less than two years. Air conditioners from P.C. Richard don't last long. We bought a refrigerator there and it broke within two years.

I had the absolute pleasure of working with Cliff, he was knowledgeable, assertive, extremely professional and I must say very well dressed. My time spent in the store was quite pleasant and I look forward to making many more purchases. I Bought 2 Stearns &Foster Mattresses and is very pleased with my purchase

The reps at P.C. Richard were very attentive, but not too attentive. I went to Bob's a couple of months ago and they follow you around. I didn't like that. The reps at P.C. Richard came up, greeted me, asked what I was looking for and if I wanted any help. I told them I was just looking around. They said, "Come find me if you need anything." But they came and check back in with me. They didn't pressure me into getting anything that I might not want.

The refrigerator and the freezer were broken. I had a warranty and PC Richard accommodated me but it took a while. I lost food in both. A guy came, put a part in, and the refrigerator and freezer started working. A couple of days later, the refrigerator stopped working. The guys from PC Richard had to come back out and put another part in. The first repairman was very good. I had a second one come out, but he got afraid of my dog, so he left. Then the guys from PC Richard were able to come out and everything worked out well.

I like that P.C. Richard & Son is more regionally based. They're not a huge corporation, and they price match. Their reps are all very nice. They all know their information on the different appliances. They're not overly pushy, which is nice as well. They're not pressuring you to make a sale. I was most impressed with my rep's overall knowledge of everything from dishwashers to TVs to mattresses. I did my research going in, and she knew all the questions I needed answered. I would highly recommend P.C. Richard over any other electronic store in the area.

I bought my refrigerator and stove at P.C. Richard 30 years ago. They were still good but they were 30 years old and it was time to update. So, I got a stainless steel stove and refrigerator from them. When I walked in, I told them what I wanted. The salesperson was new and there was a little bit of a language barrier. I was trying to tell her there are two different stainless steel colors, and I'm trying to explain that I needed to know what the color was so I could get them both in the same color. She couldn't quite understand it, so she went and got her boss. He explained what I was trying to tell her and it was all taken care of.

P.C. Richard & Son is highly recommended, and they have good products. I bought a refrigerator, a dishwasher, a microwave, a stove, and an oven. Their salesman was very informative and very well-educated, and my experience was smooth and easy. I was impressed with his knowledge, that he had good personality and that he knew what he was talking about. P.C. Richard & Son got a wide range of selections. They got confident sales staff and good installers.

I purchased a dishwasher from P.C. Richard and the service was excellent. When I went in their store, I told the man what I was looking for and he brought me all different ones. I told him that I would like to be by myself because I like to look at things. And he just sat there and waited. His name was John. I've always gone to their store and I deal with Mo but he wasn't there that day.

P.C. Richard's prices were great. I bought an LG stove, refrigerator, washer, dryer, dishwasher, and microwave, and the rep was very pleasant to deal with and very helpful, even afterwards after the products was delivered. I called him in reference to a few things and he was able to answer them.

We always go to P.C. Richard for all of our stuff. I feel like they are more personable, they work with you, and you get a good deal with them. For the most part, the customer service is consistent. There were one or two times where I went to them and it wasn't that great but a manager comes over and smooth it over and it turns out to be a good experience. Overall, we're happy with using them. The TV in my bedroom was under warranty with P.C. Richard. It needed fixing but they couldn't fix it so they gave me a credit for the amount that I paid for it. Also, the original person that helped me out took his time and went through stuff. Then one of the sales rep came over and I knew he was trying to sell me on stuff, but it was more of a conversation and not like a sale, which I liked. I ended up taking his advice and I bought a second TV -- a nicer one for my room.

I trust PC Richard and I've never had an issue with them. I've purchased a lot of stuff from them and the sales process is quick and easy. They're convenient and the prices are good. I wouldn't go anywhere else.

P.C. Richard's price is good and the sales people are knowledgeable. They answer all your questions.

All my appliances are from P.C. Richard. I had Frigidaire, Whirlpool, Samsung, Maytag, whatever is on sale. I like it because they give you good deals. They also defer your payments and all of that with no interest.

I purchased an extended warranty for an existing appliance that I bought from P.C. Richard a couple of years ago. Their service was good and their reps were attentive.

We're very pleased with the customer service in the store and the customer service with the deliveries and any repairs. We bought a new dryer and it was a pleasant experience. The salesperson showed us around, gave us suggestions, and didn't try to upsell us. Sitting down with him and finalizing the deal was very professional. Also, the handle came loose on our refrigerator and I contacted the repair service. Somebody came out here right away and fixed it.

I bought my appliances from PC Richard when I redid my kitchen. But I'm disappointed in the refrigerator, the stove, the microwave, and the dishwasher. I bought all LG appliances and I will never do it again. But I took out a warranty and when my refrigerator died, they repaired it, so I'm happy about that. PC Richard took care of everything that needed to be done.

Around 18 months ago, I bought a refrigerator, and now, the refrigerator is cracked from all around inside. I had two home service appointments. First, P.C. Richard made a decision to replace the refrigerator, then they denied my claim and decided the service call was not enough. So yesterday, I did another service appointment, but the technician didn't show up in the time frame I was given and didn't notify me. When I called P.C. Richard, they said the technician just decided not to come. I don't know how that's even possible.

I've been using P.C. Richard for several years for shopping and service. I have a washer-dryer, dishwasher, and microwave purchased from them. Whenever I went to their location, they greet me well, and then they go to service, and show me what I'm looking for. As far as the service goes, this latest round on the washing machine has not been great, but they rescheduled and came back.

We went to the P.C. Richard in Brooklyn because I've dealt with them before over the years many times and the sales people representatives there were always great. We purchased a refrigerator, dishwasher, microwave, stove, washer and dryer. We've had some issues with the refrigerator, but for the most part, everything has been working fine. They provided excellent service. They've always been professional, honest, and with the service department, they come and they've always diagnosed the problem quickly and fixed it in a timely manner. When they say it will be fixed, sometimes we have to wait for the parts to come in, but they were always punctual and always correct with the diagnosis. I’m a P.C. Richard fan.

We purchased a refrigerator, a dishwasher, a microwave, and a stove and the sales rep gave us good prices. But we had to get the stove repaired. It had a fan issue that when it got hot, it squeaked a lot. Also, the refrigerator had a problem with the ice maker being so noisy. The customer service was great trying to get help for that. I called them up, they made an appointment, and they checked it out. They diagnosed the stove right away but they couldn't do anything with the ice maker because the issue didn't happen while they were here. It's still making the noise but it's usually all night long, when I'm sleeping.

I purchased a television from P.C. Richard & Son. I did it over the phone with the sales rep. The sales rep was perfect, great, marvelous and outstanding. The quality of the TV is great. I love it. I also had a Whirlpool refrigerator that wasn't working and I put a service ticket in. They gave me an appointment. They told me what was wrong. They came in and ordered the parts. They came in a week later and installed it. The refrigerator is working ever since.

I like that P.C. Richard match prices. They serviced the fridge. The door of the fridge was not closing by itself properly. It needed a door alignment, which took the tech seconds to do. It was a simple fix. They're quite good with their service. The reps I spoke to were also understanding, professional and knowledgeable too.

P.C. Richard & Son always has specific brands and models. They know everything when it comes down to what they have in their stores from TVs to appliances. That puts anyone's mind at ease because it's not a simple thing to go in and say, "Okay, this is what I want, but..." and leave with it. Also, they don't come off like they try to push something on me. It's almost like, "We're here to help. Look around, shop around." I have that feeling of not being overwhelmed with people trying to push something on me. They always have everything on point. They are very pleasant, courteous, and they go above and beyond to help me if there is an issue. And their products last long.

My experience was fine. There was no problem buying the product. The purchasing process was smooth. I highly recommend Comfort Living Furniture for their beautiful furniture pieces and outstanding customer service. Thank you P.C. Richard & Son.

P.C. Richard & Son has good products at reasonable prices. But they've been here four times to fix my refrigerator and it hasn't been fully completed. The fridge stops getting cold at the top. The freezer part is fine. But at the top, they've been here four times trying to fix it. They may fix it, it may last for a month, but it would resort back to the top part not being cold. The last time they were here has been almost a month and it's working so far. But I'll see what happens in the next two weeks. They wanna order a different part that they would try on another part of the refrigerator, but that part hasn't been shipped. But so far, the refrigerator works okay.

My Husband and I purchased a black stainless set of appliances in 2019, including a stove, refrigerator, microwave and dishwasher. We paid over $9000.00 for. We also purchased a warrantee that we still have. This past year my stove has started to peel on the outside. Including under the bread drawer. The coating inside the oven also looks like it has melted and created some welling, which has resulted in rust forming in these areas. The self-clean does not work properly and I won't use any harsh products that are not recommended to clean with.

I went into P.C. Richard and said, "I need a refrigerator." They said, "We don't have any. But if one comes in, do you want it?" I said, "Yes." It was right before Thanksgiving and they called the person who was supposed to get the refrigerator but did not answer the phone. So they called me and I took it. Everybody was great. I just had service on it and the guy was wonderful. Everything went very well.

We made one phone call to P.C. Richard & Son and the appointment was made. We ended up buying a refrigerator from them and their rep was excellent. I'd like their price to be cheaper, but that's the way it goes.

The technicians that came to repair our fridge were not competent enough to understand that we should have dumped the fridge and get a new one. They tried to put in parts. One of the part was necessary, but they came after us to put in a second part and that was misdiagnosed. The first time they came, they put in the compressor. The fridge worked for three days. It turned off again. The second technician put in a new motherboard, but that made no difference. They told me there was a leak in the freon line so they changed the line. Then they said it needed three more parts. We were without a fridge for more than two months and we couldn't be without it for so long. We told them we'd buy a new fridge. PC Richard honored that they didn't fix it right so they repaid us whatever charges they put on us.

I bought a refrigerator, a dishwasher, and a stove from PC Richard this time. They gave me different options to purchase that were better for the price range. Their customer service is excellent. I had a question about my stove and they came in and took care of it.

When I've gone to PC Richard, both this time and in the past, I was treated fairly and that counts for a lot for me. They were attentive to our needs and made suggestions. We knew we were buying a refrigerator and a stove, but the rep helped guide us along the selection process. I found what I wanted to buy at a reasonable price.

When I needed help with a refrigerator, the technician diagnosed the issue then had to order parts. They came back after a week and did the fix in 10 minutes.

P. C. Richard & Son’s service is good and the prices are okay. I've called repair a few times and they've always treated me very nicely. They're excellent. I was looking for a new appliance and a new stove and the guy was very helpful. I had a slight gas leak on my stove and it was intermittent. They sent a repair out and they could not find the leak and neither could I at the time. It was absolutely fair. It was suggested that, if it happens again, call the local utility and they'll red tag it, and then it'll have to be done on the warranty.

P.C. Richard was running a sale at the time when we bought the refrigerator back in 2016 and since then, we got the ice maker repaired twice. The repair guy came in, did his thing, and it's working fine. He was very courteous, polite, and knew what he was doing. It was great.

I've spent a lot of money with P.C. Richard over the years, and I've only received aggravation. I paid over $4,000 for my refrigerator, and I bought the warranty. The refrigerator is two years old, and I've had six servicemen here. They fixed every part that they could fix and it's still freezing my food. I lost thousands and thousands of dollars worth of food, and they just keep jerking me around. The refrigerator is nonfixable. I have to get the technician out two more times for them to replace it. They have to be on the phone with Whirlpool and it needs to be documented. I was told this after the sixth time, not the third, fourth, or fifth time.

We purchased a refrigerator, stove, dishwasher, microwave, and hood for the stove from P.C. Richard & Son. We had to redo our whole kitchen because we had a big water leak in our house. So far, so good. We had a minor mishap with the refrigerator. We had to call P.C. Richard and they sent out somebody. One of the freezer compartments wasn't working, and the gentleman came and did whatever he had to do and now it's been fine. Overall, P.C. Richard & Son's customer service is very good. I bought a number of things from them in the past and they've always been very reliable. I would go back again because they stand behind their product.

I like to buy locally and P.C. Richard & Son is in the town that I live in. I went in knowing what I wanted to get, and their rep helped me out just fine. I purchased a stove. The quality is good. I did have a problem with the stove, and then when I called, they helped me right out and replaced it in a very quick time.

The staff at PC Richard and Son in Jersey City make shopping in a PC Richard store very undesirable. Rather than my shopping another PC Richard and Son store, I would go to another company in the area, even though this store is closest to me for appliances, it has a good tax rate, and good sales. I have never encountered service as I have in PC Richard & Son in Jersey City on State Highway 440. They are a poor representation for the company.

We used P.C. Richard & Son in the past, and we did a kitchen renovation so we needed to upgrade our appliances. They didn't have some of the stuff that we were looking for, so they suggested different ones. They were very helpful, and everything worked out fine. We got a pretty good deal. Plus, we got a free small refrigerator with the LG stuff we bought. We did have a problem with the stove, and we had bought the service contract but they wouldn't honor it because my contractor installed it. Other than that, customer service was fine. They even got me the part number I needed to fix the stove.

I've been using P.C. Richard & Son for decades and I've always had a positive experience. I had an issue one time with the washing machine and they handled the situation the proper way by taking it back and letting me purchase something else. Also, I have a salesperson who I sometimes call and he takes the order over the phone and I receive delivery.

My experience with P.C. Richard was really good. I had an issue with my Frigidaire refrigerator. It stopped working after a couple of months. I had called ConsumerAffairs on Frigidaire because of their website conflict to what their customer service states, but P.C. Richard was able to give me a new refrigerator because it was still under the year. Frigidaire never reimbursed me for all the spoiled food I had, but at least P.C. Richard was able to give me a new refrigerator. Whenever I call P.C. Richard, every customer service representative I spoke to was very nice. They were very helpful, very informative, and answered whatever questions I had. They have great customer service. The prices were good, too.

P.C. Richard & Son has been around for a very long time and we started shopping there a long time ago. They were one of the first stores that sold appliances and we noticed them. We purchased TVs from them and then we purchased a refrigerator. We purchased a mattress, small appliances, microwaves and all kinds of different things over the years. The sales reps know their products and call back when I stop by or call. They are helpful and knowledgeable.

I placed the call to P.C. Richard at the beginning of April and the tech looked at the dryer for two seconds and said it was the heater or heating element. I wasn't able to get in for two more weeks for an appointment and then he came back and said it was fixed. He left and within 15 minutes, it was still doing the same thing. So, he said he needed to order two other parts. And I’m waiting for those. I was told they would only be a few days to come in, but that doesn't seem correct. When I called today, the customer service rep said they're waiting on one part and that won't be around until Monday. I told her that last time, it took me two weeks to get an appointment. If they know the part is scheduled to come in on Monday, I asked if I could schedule one for Wednesday next week. At least that'd leave me more time. And she said they can't do that, not until the part is in. So at this rate, I'm gonna be stuck for a month without a dryer working properly.

Good service overall, simple, and easy, got myself a Cyberpower pc, was a bit overpriced for what it is, but nonetheless, it was a nice experience and will be coming again. However, it was a little difficult to tell the employee what I wanted.

I have and extended warranty that expires in 4 months. My refrigerator went three days ago. When the repair service came they said with a ten year old refrigerator it would not be a great idea to replace the compressor. Told that the warranty was only for service and not a replacement. They want to replace the compressor. With only a short time left on warranty was told parts would only be covered for 90 days. At this point I am extremely disappointed with P.C. Richard. .

To Whom This May Concern, I have been a customer of PC Richard & Son for decades. I shop at the Elmont location in Elmont NY because I own my home not far away from that location. I have never had a problem with any appliance or TV I have purchased from PC Richard until NOW!!!! I bought a refrigerator not too long ago and in addition, paid a 5 year service agreement. This refrigerator is not working properly at all!! Recently, every morning, pools and pools of water is leaking from under the fridge and if I am not careful, I step into that and possibly slip and fall and break my neck, the ice maker MAKES NO ICE AT ALL. I open the door of the refrigerator, and the smell of the expensive food I buy from Trader Joe's and Whole Foods rots and smells awful because the refrigerator is not working properly.

We happily bought a Viking Range from PC Richard about 5 years ago. This is a huge and expensive purchase. It has been service calls ever since. Gratefully we purchased the service on it for over $1,000. Each call is over $400 and that doesn't include parts. We have about 10 service calls for repair and PC Richard refuses to return our calls and requests for a replacement. It is a lemon and covered by extended warranty and now we realize they will not honor this agreement. I believe they are waiting for the service to expire and I will have had my Viking stove which cost $7,000 for only 7 years. That is unacceptable.

Purchased a Bosch dishwasher a bit over 5 years ago from P.C. Richard in Newington CT. It is now not working, due to ? pump per error code. This is NOT a warranty issue: we will pay for repair. The Bosch tech refused to touch our dishwasher because the sticker/plate that has the model and serial number is missing. We did NOT remove it, and it did nor fall off while we were using it, we would have noticed and saved it. Bosch says the model number on the P.C. Richard invoice is "incomplete". ??? Bosch is not willing to bend on this. This dishwasher was delivered and installed by P.C. Richard without that sticker. Even when we finally found a repair person authorized by Bosch and willing to travel OUT OF STATE to come fix it, they told us that they might not be able to get parts because that info was missing. Of course, we would still have to pay for the service call. We now have a dishwasher we cannot repair.

On Thursday, January 18, 2024, my wife, Krista **, purchased a new dishwasher/installation at your Bellmore NY location. In the initial amount of $652.77. Installation was scheduled for Friday, January 19, 2024. I used a vacation day to be off for the installation (value $600).

Don't use P.C. Richards because they are not capable of delivering the products in working order. Due to careless and incompetent delivery, my Bosch stove needs a new motherboard and the refrigerator door is dented. Very aggressive delivery guys.

I had the great pleasure of purchasing a new refrigerator and dishwasher at the PC Richard, South Service Rd., Plainview! What a great store and what great service! My salesman, Dan ** was an absolute pleasure. I then spoke with the General Manager, Matt ** to let him know how pleased and happy my wife and I were. What a gentleman! If I need anything in the future - PC Richard, Plainview is my store. Thank you, Dan and Matt, for making our experience so pleasant!! Sincerely, Mike M.

I purchased a Friedrich AC in 2020. I took out the 5 year protection plan. Over a week ago we noticed that the unit was not cooling. I called for an appointment for 7/13/23. The repair shop came and determined that there was a Freon leak. He told me that the unit must go into the shop and that they would call me sometime this week for pickup. I have a work schedule that changes every 2 weeks. They only do pickups on Monday -Wednesday. I am available for Monday otherwise I would have to wait until 7/31/23 for a pickup. The service dept also told me that parts are on a 1-2 week backorder.

We purchased the trio of Samsung appliances, range, refrigerator and dishwasher. I will spare you the nightmare of getting them to match a competitors price and the run around delivery(s). The dishwasher DW80R9950US stopped working after 2 months. We had error codes (PC and 7C) which were relayed to the service company employed by both Samsung and PC Richard. The first technician was from Samsung direct. He said the unit needed to be replaced and to call PC Richard. PCR insisted on one of "their" technicians come out. Samsung confirmed that they both use the same repair service subcontractor. That technician replaced a part that made no difference. He said it should be replaced but a new door with a new computer board might work.

Purchased a stove (2019) and, in less than 3 1/2 years, we had to replace essentially all of the parts to the range, all the parts that make it work! The last time we called Customer Service, we got a person on the phone that was apparently too preoccupied to assist us. And, on top of it, he had a terrible attitude. We have purchased from this company over the years and, based on this experience, will never purchase from them again.

I just got the worst customer service experience with P.C. Richard & Son service department. I was gifted a brand new Samsung television for Christmas. The television was turned on Christmas Day. Everything was great until end of January when all of a sudden the TV wouldn’t turn on. I tried everything. I used the TV remote, the cable box remote, and found the button on the TV and tried that. They sent out a service person to do a diagnostic and he determined that the television's computer and screen were bad and needed to be replaced. I asked him why wouldn’t I get a new TV since it’s so new. He stated over 30 days so doesn’t qualify for replacement. I told him it was 35 days. that’s ridiculous.

Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to P.C. Richard & was told that it’s an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I’ll go back to Home Depot.

We purchased a Samsung Refrigerator from PC Richards in Sept. 2022. Only after it was delivered did I realize that it had a dent in the door (covered by a sticker) and the light did not work. I called for an exchange. Second samsung refrigerator arrived a month later...customer service was terrible but that is not the major problem here.

I was on the PC Richard & Son's online website looking to buy a TV when a person named Carolyn popped up on the chat and asked if they could help me. I informed her that I am a disabled veteran and requested a discount on a $900 tv. She committed to take $30 off to which I agreed. She said she would send me an email with a link and code to purchase the tv. I received the email and it stated that it would only reduce it by $20. I am disappointed that they did not honor the agreement and that it was unprofessional to renege on the agreed amount. I sent an email back expressing my disappointment and that I would not be purchasing the television from them and did not receive any response. It states on their website 113 years of Honesty, Integrity, and Reliability. I do not believe that they live up to those values and out of principle would not purchase from them.

I had a great experience shopping at PC Richard & Son. We got a fridge for my in-laws online. The representative (Rohan **) was very attentive and helped us figure out the correct measurements. Great service and I highly recommend their sales.

PC Richard & Son - New Hyde Park an A+ company. With the need for a dishwasher and king size mattress, our needs were met. What a delight to have met sales counselor, #10051 Mohitul ** and sales counselor Jon **. They were caring, knowledgeable, helpful and both with a wonderful sense of humor. The PC Richard & Son delivery team, were great. Careful, helpful, neat and with a smile-2 great guys. Thank you for a great ride, PC Richard & Son!

I’m very grateful to salesperson, Malik ** and the P. C. Richard & Son (PCR) store for my recent experience trying to deal with problems with my wall air conditioner. I’m immensely grateful for Mr. **’s courtesy, expertise throughout the several times I needed to consult with him in the PCR store about this matter: He answered all my questions patiently, with clear, concise explanations and offered valuable information and suggestions that enabled me to make more accurate decisions about the options available to me.

On or about June 8th I ordered/purchased a Subzero refrigerator. The delivery date was changed quite a few times, I was assured that March 21 would be a delivery date, a representative called me and stated that refrigerator is in stock at the distributor and delivery is scheduled for March 21, 2021. Around March 13th same person called me and informed that Subzero "pulled out" the stock and refrigerator is no longer available. I reached out to Subzero and was told that they do not deal directly with P.C. Richard's only with distributor and the information I received was incorrect. Next few weeks passed by and I went to the store in person, and spoke with manager named Pedro, who was kind enough and spent time with me.

I am writing to express my highest compliments about your salesperson Evan **. Mr ** assisted me today while I purchased a microwave. He was especially knowledgeable, extremely helpful and a definite pleasure to deal with. He made a worrisome project seamlessly pleasant. I was very impressed.

I bought an ac unit. Surveyors came with attitude and verified window was ok. Made me sign. Delivery just made, ac does not fit... P. C. Richards installers just walked out without saying a word. I lost one day's work staying home. Avoid at all costs.

So I purchased a TCL 55 inch 6 series last year. During that time I asked if there was a veteran discount and was told no. Fine. I got a warranty for it and it stopped working. I was told I can only get a store credit not a refund. Fine but not happy. When I went to the store I decided to get a bigger TV so I got the 75 inch. When I spoke to the manager about a veteran discount he said he will give me $100 off but not 10% as other veterans told me it supposed to be off the entire purchase.

Purchased a mattress @ Richmond Ave Staten island. Peter, our salesman, was so friendly and spent quality time with us choosing a mattress. All around nice guy and he sure knows his mattresses. Good old fashioned customer service...Not to mention the price was cheaper than other stores we visited. Also, free delivery.

We had bought a refrigerator outright through PC Richard for delivery on Feb 2nd. When installed, we were supposed to also have a copper line installed for the water dispenser. Upon delivery, installment team says cannot do copper due to it "being too difficult", but we can install using existing plastic line. Fine. My plastic line then was cut and was leaking water into our basement where multiple laptops had water damage. We had left for vacation already and a family member had noticed it. Tried to get service technician out and when they did finally show up, they came in and told us within 30 seconds that they can't even install a copper line due to me having a finished basement? #1.

I went to PC Richard looking for a new dishwasher. Sarah ** was right there and helped me the whole way. She took time with me and answered all of my questions. I appreciated all of her help. Looking forward to my delivery tomorrow!

Delivery was 1/11, On time, men were well mannered, efficient and competent. Very satisfied, yes, would definitely recommend. This is a senior housing complex, so there were extra steps to go through and they did this efficiently.

Very good quality gaming pc. Easy set up and very good deals. Other stores sell my pc for $200 bucks more than what they sell it for. Very happy with my purchase and would 100 percent definitely go back again.

John the manager was extremely helpful. We have gone back to this store primarily because the service we have received was wonderful. I would recommend this store and John for assistance to family and friends. I actually have on several occasions. We appreciate small businesses and want them to stay in business. Thank you!

My overall rating is zero stars. I am totally disgusted with PC Richard & Son and their customer service representatives. I ordered a Hotpoint mini refrigerator and I opened the box and noticed that the refrigerator door had a huge dent in it. I contacted the company and was told that being that it has been over 30 days there wasn't anything that could be done to assist me. I didn't know that I had to rush to open my merchandise. It is suppose to be brand new. So now I am stuck with a refrigerator that was probably refurbished anyway. Never again will I ever spend money with this company. I would have never had this issue if I would have ordered from Amazon, Target, or Best Buy.

Winsome ** helped me try out and choose a new bed, giving me valuable information, answering my questions with patience and kindness and giving me ample time to sample the mattresses and adjustable bases. We settled on a base which has the advantage of easy portability for delivery because it folds in half for being carried up my twisty staircase. Then manager Sara added a mattress cover and two pillows and put the deal together; the ladies charged my P. C. Richard and Son credit card and gave me time to repay in monthly installments with no finance charge. I very much appreciate the friendliness and courtesy shown me by Winsome and Sara and I look forward to enjoying my new bed.

Winsome ** handled my issue quickly and was truly professional. She understood exactly what the issues were and took pleasure in handling. I will forever be a customer. The sales manager Jerome from west Babylon store was such an amazing help through the process and he has handled every purchase I’ve made.

Phil (**) was very attentive to our needs. He didn’t have any trouble finding the three items that we purchased. Working with the manager he gave us a good deal and applied as many discounts as possible. In and out quickly.

After much distress and terrible interaction with the manufacturer, Omar (one of the store managers) said "let us just pick up the microwave, we'll un-install it, and send a replacement and install it." Problem solved. I was right, GE was horrible, PC Richards didn't charge me a cent to correct the problem. :-) Thank you, Omar.

I purchased a Warranty and I'm getting the runaround with using it. My refrigerator went out over a week ago, and I yet to have anyone tell me when I'm getting it repaired or if it needs to be replaced. It's a week before Thanksgiving and I have no groceries or anything. I will never as long as I live purchase anything from them again. The customer service sucks, so does the warranty. Better off buying it with the manufactured company.

I contacted your Levittown store at the recommendation of a local appliance repairman who suggested that rather than put extensive repairs into an antiquated appliance, that Adrian of your staff should be able to find me a direct replacement without requiring modification of cabinets. He was right. Adrian found that what I wanted was not in stock, but he went out of his way to contact the manufacturer's warehouse to find out if they had what I wanted in stock and how quickly they could ship it to the PCR warehouse. Due to his efforts to expedite, he was able to have the wall oven delivered and installed within a week. Adrian should be commended for the extra efforts he put in on my behalf. Without that I could not have gotten what I needed so quickly. I much appreciate all he did.

I ordered the oven three or four months ago but I know it wasn't the store's fault that it took so long to come in. The technicians showed up on time and worked hard. I was nervous that they were technicians and not licensed plumbers, but they seemed to know what they were doing. I particularly appreciated Omar from the P.C. Richards store calling afterwards to check that everything had gone well.

I was in the Lawrenceville store Sat and placed an order later by phone with Jonathan. He had set up my account with an email error so he was going to correct so I could get my receipt. In addition, he was going to call on Saturday to schedule an installer for this week. He did not call. Please send me the receipt and I'd like the Miele dishwasher I purchased (floor model) installed this week. Thank you.

The LG steam washer/dryer stopped working for the second time. It wasn't an inexpensive product. I scheduled a service call and the morning of the appointment P.C. Richard called to cancel and reschedule for the following week. I asked if it could be done any time soon, as I have young children and a lot of laundry. Nope! No apologies. I called a local company who came right out and repaired it for less than the cost the P.C. Richard quoted me. You treat customers like crap, eventually you have no customers!

From purchase to delivery and installation of LG refrigerator I would rate A+ all service people. Big thank you to salesperson GiGi and store manager George. I strongly recommend PC Richard & Son to all my friends and relatives. Boris

Mr. ** Sales Assoc. was Efficient, with Knowledgeable of what Size AC I should purchase for my Condo. It is with sincere appreciation and thanks to a men like Mr ** that I shall continue to purchase from P. C Richard and Son and to recommend others.

I had an excellent experience purchasing many items for my home last month. Dwayne is a wonderful salesman, who was very helpful and accomodating. He was easily available when I needed to change my order and delivery status. Even when he was not at work he would answer his phone and resolve the problem until I was satisfied.

I recently purchased an LG refrigerator from your company. The salesman was helpful and informative, the delivery and installation went smoothly. I would definitely purchase from you again. They are also a local company with brick-and-mortar stores so you always have someone to speak with, instead of other companies that only have an anonymous voicemail system and email.

I have been a customer in the Riverhead store for many years. I met one of the salesmen many years ago. His name is Vic **. Countless times he has provided the best guidance for my purchases. Most recently he went the extra mile to monitor a shipment to the warehouse for a refrigerator I needed and even called me back when the stock was received. I was able to complete the transaction over the phone a pick up the new unit at the warehouse. This saved 5 days of waiting for a residential delivery and hundreds of dollars of perishable food.

The Westchester flood did our family in, we lost so much. With an active family of athletic teenagers a washer & dryer keep our household running smoothly. Calling to order a washer/dryer was one of my first calls. Some errors, snafus, some big ones on P.C. Richard's part happened along the way. The Yonkers store Manager Oscar worked magic and delivered on his word. He came through and kept me sane in a time of chaos. Thank you doesn't seem enough - Oscar beyond thank you!! He's a keeper PC Richard!!!

I would like to make a comment on your outstanding salesman, Anthony **. Back on March 26, 2021, I placed an order for several appliances totaling over $7000. I was in the process of purchasing a new home and would need these appliances by mid-June or mid-July. Anthony helped me placed the order and informed me that the stove would be on backorder. He assured me that he would keep an eye on the next delivery of stoves. I had a delivery mid July for the appliances. Anthony was able to get the stove but I was told that the refrigerator was damaged at the warehouse. I did have an issue with the first delivery. I was very happy to see my stove being placed on the tailgate. Unfortunately the stove that I waited for so long fell off the tailgate. The stove was damaged. I immediately called Anthony and he was able to earmark one of the remainder stoves to be shipped to me the following week.

Silvio is so great to work with. He will help you in every way. He found exactly what I wanted. I’ll only use him from now on. He’s an asset to P.C. Richard as he knows the merchandise and explains every step.

So I purchased two air conditioners from PC Richard a little over two weeks ago. The type of A/C is Frigidaire 350 sq ft, 8,000 BTU Model # FFTA083WA1. What’s my complaint you ask? Well, one A/C began blowing (wait for it) HOT AIR! In fact the top of the unit got so hot, we had to turn it off for fear it would catch fire and blow out. I returned this unit back to the store and it was replaced with a new one. Currently the new one is operating on a “now you see me, now you don’t”, function, as it turns on and off at will, without being programmed. I guess that’s a step up from blowing hot air, ya think? Now the unit in my room wakes me up every 5 minutes or so doing the SAME THING. It’s so bad, every time it shuts off, I wake up, furious and annoyed. Did I mention that it turns itself back on and off every five minutes? (oh yeah, I did!)

John was incredibly helpful and walked me though the process. Outstanding service. There many options to choose from and he recommended the best option for me and my family. We bought a stove, vent and a dehumidifier for a basement apartment.

I shopped at PC Richards Ozone Park, Queens, NY and was very lucky to be served by Chrissida. She has immense knowledge about the products I was interested in (washer/dryer, tv, refrigerator) and shown great patience while explaining in details the info needed to facilitate purchasing. She made me feel so relaxed and allowed me to choose my products carefully. It was of great pleasure having Chrissida by my side while choosing my products, and also the commitment she imparted as she proudly carried the flag of PC Richards! Well done and best of luck Chrissida!!!

I purchased a Whirlpool refrigerator from P.C Richards in March 2021. Can I just tell you that this has been the worst purchase ever. The original delivery had to be replaced. Then on the day of replacement they opened at least 3-4 of the same refrigerator just to have the same problems as the original. Finally, they opened one that seemed to be ok but NOPE same problem 6 months down the line. I have never bought such a bad PRODUCT. I feel like Whirlpool and PC Richards have failed me. This was my first time buying a product from PC Richards in at least 10 years. I am currently looking into legal options. I have so many pictures that shows the disaster and what I am dealing with. It is just a shame that companies take advantage of buyers. NEVER AGAIN....

WOULD GIVE A NEGATIVE STAR IF POSSIBLE. I purchased an LG Washer Dryer Combination machine from P.C. Richard and Son in Nanuet NY. Since date of purchase the machine has broken down 3 times requiring a repair person and new part. On each of these occasions I had to take time off from work (unpaid) and wait 2 to 8 weeks for machine to be repaired. I have been in contact with PC Richards and was told if the machine breaks down 3 times and it’s the same problem they would replace the machine. The third time occurred on 5/27/21. I called PC Richard's Service Dept. and was told they would speak with Service mgr. and get back to me. Never received a return call. Only a message they contacted a repair company again who would be in touch with me.

With the absence of our sales lady [Nancy] and having delivery issues I called and spoke with Kristina and she put me in touch with John. John has been amazing and has been able to correct our problems. He has done a wonderful job in communicating with us.. Net: John is GREAT!.. I really appreciate his effort and look forward to a continued relationship with PC Richard.. Bless you John. Bob and Jean **

One year ago I bought a very expensive gaming laptop, during the process, the salesperson suggested that I purchased insurance to protect it, he said, “If anything happens to it, we will fix or replace it.” So I paid for two years insurance. My laptop started acting up, so I reached out to the MSI, who told me that based on my description my laptop screen was broken and I needed to send it in. Knowing that I had insurance I rushed over to PC Richard. After telling the salesperson what was going on, he presented me with a blue document outlining the rules governing the insurance policy, he stated that they were not responsible for any structural damages.

Valerie (Assistant Manager) went above and beyond to ensure that PC Richards was the only store I should shop at. She was attentive, accommodating and provided solutions to ensure I received my refrigerator before the promised date. This transaction was one of the best purchases I made in a while. The original salesman (Eddie) was also exceptional at his job. Thank you PC Richards.

The service technician Nick is very compassionate and caring. When the first condenser was the not the right one he went out of his way to locate the correct one. I was originally told the new condenser was not going to be in until 7/10. Given the fact that my wife and I are both in our mid 70's and had been without refrigeration for 5 weeks he felt it was unfair and not the right way to handle customers. Nick drove to the warehouse and reached out to his supervisor to locate the right one. The work was done neatly, respectfully and with care. Nick is an asset to your company and should be treated as a valued employee.

Chris ** was very helpful, friendly and attentive to my needs. He made calls after his shift was over to be sure everything was going on schedule. He always said to call if I needed help with anything. He is an asset to your department. I always buy appliances at PC Richards and will always go to Chris. Please let him know he is appreciated. Thank you, Jeannette **

I would like to compliment your customer service person Christina. I had a big problem and she made me feel much better about it. My first delivery was refused by my building and we had to reschedule and I was very upset about it. She calmed me and helped to make me feel better about the situation.

I received superb service from Mark. He took the time to help me decide which appliance to get and was very patient. He was respectful and knowledgeable about the appliances. He listened to what I wanted and did his utmost to accommodate me.

Our family has been consistent with being loyal satisfied customers. We’ve had the privilege to be assisted by Andre **. His business acumen is spot on. His guidance has allowed us to walk away with the appropriate purchases, and we are never disappointed.

Advertising that you offer a 'price match guarantee' without really offering it is a little disingenuous. I found a price somewhere else that was cheaper and after soooo much back and forth with their customer service they told me that there are many brands that they do not honor this guarantee with (some mentioned above). By the time they confirmed that they were not honoring the guarantee the sale at the other place was sold out. So I lost out due to their suspect advertising. However they didn't charge me for the 'meh your loss' attitude. I was given that free of charge. The days of 'we're a family company, we're not like other big box stores' are well gone. You have been warned.

Jamal, at the Wayne NJ store, was immensely helpful--knowledgeable, professional, courteous. And I think he managed to line up appliances that will be delivered in a timely way for my kitchen overhaul. Kudos to Jamal.

My wife & I as well as our parents, have been PC Richard & Son customers for decades. Not only do they have the lowest prices around, but their sales staff is also unbeatable. We recently purchased a 55" OLED TV from Frank ** at the Ozone Park NY location. He brought us to the exact TV that I saw online without me saying a word beforehand. That's how you read a customer's needs. We are definitely customers for life. Thank you for decades of great sales and service.

I had a very good experience starting with the salesperson Osama and the Installers -They are the best and I believe they represent PC Richard and Son in a very positive way-Also, PC Richard and son honors us Veterans with a discount and it is appreciated-

I recently ordered appliances from PC Richard store in Bayside over the phone and I must admit it was a fantastic experience. Sara ** was a true professional, a tremendous help and extremely resourceful. She was extremely helpful processing my order and provided all of the information I needed.

Be aware that Buckley's, the installers for them, may ask to install plexiglass for additional cash. If pigeon spikes fall and you need to access window sill you have to pay again for removal. Bad idea.

Brian and Sidi at the 86th Street branch of PC Richard were incredible. They made it happen - got our frig in spite of all odds and had it delivered without a hitch first thing this morning. Great service - can't thank them enough for taking our problems seriously and solving them.

P.C. Richard has officially gone downhill. We purchased a GE Washer/Dryer combo three years ago which recently broke. We called PC Richard for service since they boast about their service technicians. On the day of the appointment, GE Service shows up. The GE Service quoted us THREE times more than PC Richard told us. We called PC Richard and they denied quoting the price we were told which is what seems to be the way with PC Richard lately. They are no longer the Giant they used to be. We purchased almost every Appliance from them in the past but we will not any longer. I don't think they have too much of a Service Department if they can't even come out to service a Dryer. Nobody is any help in this company anymore...

Dave was very helpful in ordering our oven, it took a while but we are grateful to finally have an oven after using our grill to bake this past Winter. We ordered Feb 23 and received the oven yesterday March 3rd. Thank you.

After having a humiliating experience at the 86th St. (salesperson was rude, gave us the run around as to why we needed the survey, got angry after we declined and declined insurance he called his “manager” who had on a dirty sweatshirt and accused us of “if you don’t have the money then perhaps you shouldn’t be purchasing this model refrigerator.”) we walked out and went to the location in Harlem. Not only were we greeted immediately, manager Dave was patient, he measured, talked with us, offered my elderly mother a seat, explained why we should have the insurance and Stacy, the co salesperson was courteous in getting our warranty. I will recommend Harlem PC Richard any day of the week!

PC Richards is great until you have a problem. It took 3 weeks for a technician to provide warranty service for my Electrolux dishwasher. He arrived an hour before the scheduled appointment. I explained the problem an, "Er" light comes on before the end of the cycle and the washer stops. I was told that I was using the wrong Cascade detergent, and as the cycle had not yet gotten to the point that the "Er" light came on, he said that there was no problem. After he left the "Er" light did come on and the washer shut down. I again called PC Richards Service and was told it would be another three weeks and that it would be the same service technician.

I had some experience with the delivery of the refrigerator purchased back in Sept 2020. Nancy from the Woodbridge office helped identify the issue, took ownership of the situation and made good for a delivery to occur next week. She was extremely pleasant and communicated well.

The P.C. Ricard & Son online sales was very easy to use, but to no avail. Before I consummated the order for a printer, the site said the product had an expected delivery date in four days. I completed the order, received a confirmation immediately -- again, with the four-day delivery noted, and received a confirmation from my credit card company that the cost had been charged to my card.

The 2 gentlemen that came to my home were great. I just needed a quick check on the door of the DW. They went on to explain just about everything about this Dw. They were extremely respectful. I had just had kitchen floor put in and I asked them to remove their shoes because of the snow and salt. They were so nice about it. Their names were Ronald and Kelvin. Thank you for a great service call.

Great salesman, handled all problems excellently. Great deliveries, great installers. Will recommend thanks for everything. Everything was prompt and courteous. It was a pleasure. Everything worked properly and made sure everything was good. Very satisfied and my kitchen is great.

Advice from Peter Salesman and Peter Manager excellent. Prices reasonable and store hours good. Convenient locations in Manhattan. Delivery and installation carried out very well. They aim to please for all customers.

Now I have been without a working dryer for 2 months and who knows when the correct part will arrive and get installed. Don't trust calling PC Richards service dept if you expect timely service and dont mind not being able to use your appliances for several months.

I bought a Samsung washer from them with the warranty for three additional years. My washing machine stopped draining. Was filled with water. They sent a technician out. Even though I gave them the code that it was showing he came with no part and had to reschedule for the following week and a half later. He came back to fix the pump. Left before the washer drained and after he left the washer again was not working properly and was throwing the same code. Called them back. They told me someone can come out for another week. Week goes by. Technician comes out. Tells me I need a new electrical board. Has to order the part and I have to wait yet again another two weeks.

John ** was great at helping to select a refrigerator at the Staten Island location. When there were issues with the new fridge, he worked with PC to have the fridge replaced in record time. The new fridge is working out great. Mr. ** has also helped out with additional items (e.g., Bose).

I have been dealing with P.C. RICHARD over 25 years. I am very satisfied with your salesman Tony **. He always takes the time to answer my questions and gives me the best deals. He has a wonderful personality and always looks for exactly what I need. I can always count on him to answer my questions even after I purchased the item. If I have to return anything he never gives me a problem. I’ll never buy my products from any other store and especially from any other salesman. I recommend him to all my friends and relatives.

Sales person Miguel was great while explaining the difference between the soundbars & subwoofers. It's not everyday you meet someone that's not just trying to sell you something but also be honest with you before making that final decision to buy or not.

My sales rep Mark W. Has worked with me through multiple purchases. Always providing excellent recommendations and service. There was a problem with a new range - it was inadvertently out on Sabbath mode and no one knew how to disable it. Mark asked the right questions and advocates for me so that it was resolved quickly. I highly recommend him.

I moved to NYC in June 2018 for a 3 year job and purchased a window air condition from PC Richards at the same time. I was offered an extended warranty for 2 years and before purchasing, knowing I was going to be living in NYC, specifically discussed with the sales rep that the 2 years would be added on to the 1 year manufacturer warranty, which he confirmed. This would provide me with warranty coverage throughout my NYC stay. I now have a problem with my AC two and a half years since purchase, and when I called PC Richards they tell me my product is out of warranty and the 2 year warranty I bought started from the date of purchase. The manager says there is no way he can confirm what was discussed with the sales rep 2 years ago. I would never even consider paying $50 extra just for 1 year extra warranty. This was an awful experience and I recommend taking your future business elsewhere.

We were promised delivery of a range on Saturday, December 19th. The delivery man arrived without the necessary equipment to install our range. His attitude was “Installation wasn’t on the order. There is nothing I can do. It’s not my problem." He left with our range.

Very happy with our new Miele dishwasher model G7106SCUSS. Salesman Omar was great and helpful. The people that came to install the dishwasher were punctual and respectful of our home. They removed the old dishwasher and installed the new Miele. They knew how to install it and all the fine tuning without issues. Very satisfied customer. Thank you P.C. Richard and Son.

Gerry was amazing, he was very product knowledgeable and answered any questions I had. He also listened to me and was very courteous. I will be recommending Jerry to all of my friends. As always PC Richard comes through when I need them the most.

Mr. Roy was excellent staff to work with. We appreciate the effort that Mr. Roy helped us purchasing the products and choosing the items which were remarkable and needed to us. We purchased the items from your Rego Park Store. Thank you so much helping us!

I had a great experience at the PC Richard store in Plainview! From the beginning to the end of my transaction Joe the store manager keep me well informed of everything! He is huge asset to this store and the company! I will always go to him when I need to make a purchase! Thanks Joe!

I wanted to take a second to let you know that I was extremely disappointed with customer service in the NY office and resorted to my local Cottman ave for help with my fridge that is not working despite multiple service calls. Angelica was patient, took extra time, called me back as she said she would. Followed up her next day to work with the NY location who had dropped the ball again and again. She quickly and successfully resolved my issue. She was knowledgeable and understanding. She deserves some recognition from your company!

The salesman was very helpful. Took good amount of time to find what I needed. The price was good. Due to Covid I could not find a store that has or would deliver before Jan. I have shopped at this store before. Always great service.