P.C. Richard & Son Reviews

I first heard about P.C. Richard & Son through a coworker who recommended them to me. I wasn't aware of the company until then. My purchasing experience with PC Richard and Son was good. The staff seemed knowledgeable and were quite helpful. Although it was a couple of years ago, I remember buying a few appliances from them, probably a refrigerator and a stove.

I recently had an experience with PC Richard and Son when my wife chose to buy a washer and dryer from them. She was responsible for the purchase and described the buying process as very satisfactory. We decided on the LG brand, although we didn't have a specific preference initially.

I recently renovated my house and chose PC Richard and Son for purchasing all of our appliances, including air conditioners, washers, dryers, dishwashers, refrigerators, and ranges. Since we had a good experience with them initially through my architect's connection, I decided to go back to them when it was time to furnish my apartment. I bought my entire TV entertainment center from them and am planning to purchase more items.

I first heard about PC Richard and Son because my parents were always interested in buying their products. They used to buy from them in Yonkers. Over the years, I've purchased quite a few items from PC Richard, including dishwashers, washing machines, dryers, refrigerators, and TVs. Overall, I've generally been happy with their service and products, though I had a recent issue with my KitchenAid dishwasher, which was leaking water. They sent a repairman to check it out under the warranty, and he was very helpful.

I've been a customer of PC Richard and Son for years. Initially, I equipped an entire apartment with their appliances, including a stove and refrigerator, about 15 years ago. More recently, five years back, I bought my house in Ronkonkoma and updated it with a new refrigerator, washing machine, and dryer from PC Richard and Son.

I've been a customer of PC Richard & Son for quite some time now, with my first purchase being a refrigerator about 2 years ago. My interaction with their salesperson was very positive; the representative was extremely helpful. I am fond of the fridge's bottom freezer design but I was a bit disappointed that the fridge needed repairs twice within two years. Fortunately, I had opted for insurance, which I rarely do, and it proved beneficial. Their service department was quite efficient. They scheduled my appointments promptly and arrived as expected. The repair technicians were courteous and performed their tasks effectively, addressing two separate issues without any further complications.

PC Richard and Son has a convenient location near my home. Working with their sales counselor, George, was an excellent experience. Throughout my interactions with the customer service team, I found the service to be good overall. I would highly recommend PC Richard and Son based on this experience.

I have been a long-time customer of PC Richard and Son, initially familiarized through my mom who also shops there. The prices are quite affordable, and their service is commendable. I had an issue with my refrigerator not fitting into the designated space, and they were incredibly helpful. They assisted with measuring my area and provided guidance on resolving the issue. The process took about a week, which I found reasonable.

I am extremely disappointed with the delivery crew who came to deliver my washing machine and dryer. They were disrespectful, rude, and unprofessional throughout the entire process. When I politely asked why they were using a hand truck to take the dryer up the stairs instead of lifting it with straps, one of the guys responded in an extraordinarily rude and unprofessional manner. It’s basic decency: you don’t come into someone’s home and behave disrespectfully. That’s not how it works. This was an unacceptable experience, and I would not recommend this delivery service to anyone.

Two years ago, I purchased a range of appliances including a refrigerator, stove, microwave, heater for the living room, two TVs, and a washer and dryer, spending around $5000. I didn’t opt for an extended warranty at the time. Then, just a month ago, my refrigerator stopped cooling.

I recently needed to replace our old appliances and chose PC Richard and Son because of their reputable brand name. My recent purchase included a washer and dryer. The entire experience was excellent, particularly the interaction with the sales counselor, who was very knowledgeable and allowed us to make our own decisions, answering all our questions. The after-sales service has also been great, with any service calls handled efficiently. Overall, it was a positive experience, and we would return for future purchases.

My experience with P.C. Richard & Son has been quite disappointing. I recently had an issue with a refrigerator that my landlord had a warranty with them for. One of their technicians replaced a part known as the "Halo" due to a defrost problem. He defrosted the fridge, but the issue persists. The refrigerator section still doesn’t cool, while the freezer works fine. As a result, my food is spoiling quickly—onions go bad within two days, and milk curdles fast.

I have been a customer of P.C. Richard and Son for many years as they are a local company to me. Recently, I purchased a dishwasher from them. My interactions with their sales representatives have always been really good. I did have an issue with a refrigerator I had bought from them previously, but their customer service was responsive. It took a few tries to fix the problem, but eventually, they resolved it. Overall, I would rate my experience as positive, and I will continue to shop there whenever I need something.

I usually choose PC Richard and Son for all my household items as they always provide a quick service and offer decent prices. My recent experience was quite straightforward. I went there to buy a microwave, but mistakenly purchased the wrong one. When I realized this during installation, they were helpful in returning it. I went back to get the right one, although I was slightly disappointed as they didn't have a larger model available. Despite this, the process of correcting the purchase and getting the right item was relatively smooth. Overall, their service is consistent, and while I didn't visit their website before my purchase, I've generally been satisfied with the quality and customer service.

I recently purchased some appliances from PC Richard and Sons and was impressed by their reliability and the availability of items. We've bought several items from them, including a range and a dishwasher. However, when we ordered a microwave oven, it took about a month to arrive, and unfortunately, it was too large for our over-the-range space. The delivery person was knowledgeable and pointed out that it was too close to the burner surface, which could pose a fire risk. We appreciated the honesty and helpfulness of the delivery team.

I decided to use PC Richard and Son because of convenience. Initially, I encountered a problem with a washing machine that broke after just three uses. The whole situation was quite frustrating. They sent a technician to fix it, but it wasn't repaired, leading to a lot of back and forth before they agreed to replace it. Although the process was somewhat tedious and could have been smoother, eventually, the issue was resolved. The original washing machine definitely did not meet my expectations, but the replacement seems to be functioning well. In terms of pricing, it was comparable with a nearby store. It was just whoever could deliver first. Overall, while there were some bumps along the way, PC Richard did rectify the situation in the end.

I have been shopping at PC Richard & Son for years, a tradition I inherited from my mother. Their products are of good quality, and the service is generally decent, which keeps me coming back. The location is convenient for me as I can walk there. The customer service has always been great, and I've never had an issue with the staff.

I have had a consistently good experience with PC Richard and Son, a place my family has always relied on for our appliance needs. Over the years, I've purchased a variety of products, including washers, dryers, refrigerators, stoves, air conditioners, TVs, and beds. Each purchase was smooth, and I never encountered any issues. The quality of all items has been satisfactory, and I always opt for the warranty for added assurance. The staff has been helpful, always striving to offer the best possible deals. Overall, I've never had a bad experience with PC Richard and Son, and I would definitely recommend them.

I live near PC Richard and Son, which is convenient for me. Although I haven't made a purchase with them in the last 4 or 5 years, the last items I bought were an oven-top stove, a microwave, and a refrigerator. The transaction was during COVID, and it was challenging to interact with anyone at that time, but overall, my experience with their sales team was fine. I haven't had any problems with them.

It's been a nightmare dealing with P.C. Richard & Son. My refrigerator stopped working before Halloween, leaving me with food spoilage issues for weeks. Despite having seven service visits, each technician misdiagnosed the issue or was unprepared with the correct parts. This lack of resolution dragged on for nearly two months.

I've been a long-time customer of PC Richard and Son, mostly because I manage rental properties and frequently purchase appliances like washing machines and refrigerators. My recent experience purchasing a refrigerator was excellent, especially due to the sales counselor I've known for years. They are highly respectful and knowledgeable, handling their job very well.

I've been a customer of PC Richard and Son for years and usually have a good shopping experience with them. Over time, I've purchased several refrigerators and a dishwasher from them. The salespeople are consistently great, which is always appreciated. However, I've encountered problems with the refrigerators I've bought—not due to PC Richard and Son, but because of the manufacturers. These refrigerators seem to constantly break down.

I recently purchased appliances and electronics from PC Richard and Sons based on my past positive experiences with them. I've always found their customer service to be excellent. Whenever there's been an issue, which is rare, they address it promptly and efficiently. The sales counselors are wonderful—honest and helpful. If something isn't right for me, they let me know. I never hesitate to recommend PC Richard to family and friends. I'd specifically suggest asking for Manny, who is fantastic. Overall, I've only had great experiences with them, and I’d give their customer service a 5-star rating. Pricing is average; they aren't the cheapest but also not too expensive. I truly value their respectful and proficient service.

I recently had an excellent experience with PC Richard and Son. After ordering a new stove post-Veterans Day, I encountered an issue with one of the burners. They dispatched a repairman within two days, and he promptly fixed it. My past purchases from them, including a refrigerator, gas grill, and TV, have been hassle-free and backed by knowledgeable and helpful staff. The stove was on sale, which was beneficial since I hadn't purchased one in 17 years, leading to some sticker shock. However, the staff helped me find an induction stovetop, which was energy-efficient and suited my needs. I've consistently found the salespeople at PC Richard to be extremely knowledgeable, making shopping much easier, especially when you're unsure of what you need.

Visited Rockville Centre location to purchase a microwave at the recommendation of my brother in law. I was greeted by Mark **, his service was quick, efficient and he was very pleasant. He assisted me with great knowledge of what I was shopping for, and from this experience I will always go to P.C. Richard's for future appliances.

If there was an option to not select any stars, I would. I have been without a working refrigerator for 3 weeks now. I could not host Thanksgiving as I usually would as the technicians and customer service staff are completely incompetent. I called many times to have my issues taken care of and I hear is, "We will order the parts." Lo and behold, the right parts were not ordered and they sent a technician to the house to put in a new ice maker in a fridge that is inoperable. Does this make any sense?! I have taken off many days from work to be here for service and again I do not have a working appliance.

PC Richards in Bellmore is our go to for all our appliance and TV needs. Prices are fair and the staff is friendly, knowledgeable and always happy to help. Salesman Alex is the best, if he’s available he’s our go to guy!

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm. The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage of the unit or the hallway walls, THEY COULD NOT SPEAK!!!)

PC Richards Knowingly sold me BOSCH Appliances (wall oven and dishwasher) that completely rusted in less then 3 years and will do nothing to solve the problem even though i paid for 8 year warranty. I searched on the internet and found 100's of similar complaints of Rust on BOSCH appliances, yet they continue to sell this defective product to their customers. SHAME ON PC RICHARDS.

The buying of the appliances went off without a hitch. MO from the Paramus store was great. My issue is the extended warranty that is leaving me without a refrigerator for weeks. Nice to have the warranty but not worth it if it takes forever to get an appointment and repair.

I ordered a pair of Apple AirPods Pro 2, but the box arrived already opened, looking either refurbished or previously returned by another customer. This was meant to be a gift, so it was embarrassing to receive it in this condition. The box itself looks worn, which likely explains why the seal was already broken.

I bought a refrigerator, a stove, a microwave, and an air fryer. This year, I bought an AC unit. I live in New York City and there are not too much large companies for electric appliances, but P.C. Richard has a lot of selection. The reps are really friendly and the price is good too. Before I go to the store, I usually research online and check the price. When I purchased the AC unit, it was cheaper than online. I like that the delivery is good and I also like the insurance they have. Some technicians are not that good though. One of them lied to me, but eventually they fixed it so that's okay.

The rep from P.C. Richard was very professional. Everything went well. I like the availability and that the rep really knows the product that he was selling. He was very helpful. I called the customer service because, at the time I ordered, the machine was not there. They didn't have it yet in stock. They had to order it. They told me that I will have to wait for a while. And when they were ready to deliver it, they did deliver, but the setting was not proper. There was some plumber we needed before they could install the machine. So, they had to go back with the equipment until I found a plumber who will fix the place, and then I called again for them to come and deliver.

I usually purchase all my appliances from P.C. Richard. I usually go into the location and the customer service is very good. P.C. Richard is also very reliable and they try to get people in for repairs. I purchased a Samsung washer and dryer and it's really a bad product. It has nothing to do with P.C. Richard though. The Samsung washing machine specifically is one of the worst washers I've ever had in my life, and I'm not the only one that says it. The technician always tells me the many problems with this machine. I got a warranty on the washing machine and they're constantly here for the repairs.

P.C. Richard always has good prices and good warranties. I've always liked them, how they treat me and how the sales process is. I've bought most of my appliances from there and they've always been great.

I went to visit P.C. Richard to check purchases and found that they had everything I needed. The fridge and the dishwasher were broken and I decided to replace them. The sales rep was informative and very helpful. He showed me a couple of choices and what the latest model was. He double-checked to make sure it would fit. I appreciated his professional service and the price was pretty much what I was hoping to spend. I was glad I bought from P.C. Richard rather than from a big box store or any place else.

I bought a new fridge from PC Richard and had an issue with it. When they came, they put the fridge but one door was higher than the other. They came twice and fixed it. This time, my 1-yr old oven hasn't been working for over three months. It's locked, and I do not know how it's locked. The technician came three times but they could not fix it. I told PC Richard maybe they should send a replacement but they've given me a hard time. On Monday, they said two technicians have to come. They want to fix it. But it's been over three months which is a long time for a customer to wait to use their appliance. It's very frustrating. This might be my last business with them. I've purchased most of my appliances from them and this time I'm having so much issues, but they're not trying their best to solve it.

P.C. Richard & Son is a staple in New York. They sell electronics and appliances, and it's where people would go to buy what they want. I've bought a washing machine, a dryer, and a stove, and my experience has been good. The sales rep was knowledgeable.

I have continued purchasing with P.C. Richard & Son because I've always had a very good experience with them. If I have a problem, they always take care of it. I spoke with their sales rep, John, and he was very personable, honest, and informative. Also, I've bought a refrigerator, a stove, a dishwasher, a washing machine, a dryer, and a microwave and the quality is good.

Go to P.C. Richard & Son. We have a person that we always go to.

The item that P.C. Richard & Son sent wasn’t good because the day they delivered it, it was broken. P.C. Richard had to come in, pick it up and bring another one. One week and some days after, they brought another one. That one didn’t work again after a few weeks. P.C. Richard had to send somebody and somebody came in after one week. I had to throw away most of the things that I had. I cannot put them in the little fridge. P.C. Richard came and fixed it but I don’t know if it would work all the way. Also, I bought a brand-new fridge. But when they came, they replaced it with a floor sample. The paper that they gave me says so. They're supposed to give me a brand-new fridge. Floor samples can be there for a long time and used for events. At least P.C. Richard came and changed the fridge.

P.C. Richard has very reasonable prices. I've bought a washer and dryer, a stove and a dishwasher, and they're good. However, when I needed repairs on my machines, it was long and drawn out, and they have to come back. They also didn't give me the right lint catcher for my dryer. Overall, I've had a good experience with P.C. Richard, and I'm happy with it.

We bought the refrigerator, a washer, and dryer. It was a good experience. Initially, the water wouldn't come out. We had to call P.C. Richard & Son back. The tech tested to see if our water was on, but it wasn't. And the hose had a hole in it. It was an old hose, not the hose that came with the refrigerator. Prior to him leaving, I asked him to make sure that the water was turned off because we weren't in the house yet. He said it was, but he didn't fully close the water. The next day, when I came here to look at the house, the basement had water in it. But besides that, everything was okay.

P.C. Richard is close by, and they always work with my delivery. When I go there, they're always welcoming me. They always help me out and give me good information. So far, I've gotten a couple of things from them and their products are really good. I've never had a problem until now with the washer. I have it for a while now, and it's still under warranty. What I like about their warranty is it’s top-notch. I've gone to other places where I bought stuff and they sell the warranty for a third party, but they're not easy to get ahold of. I thought I was gonna have that problem with P.C. Richard, but I didn't at all. They came out and tried to get it squared away. They're gonna come back on Wednesday.

We've been P.C. Richard customers for many appliances for a long time. Most recently, we bought an LG refrigerator which they delivered. However, the refrigerator broke down. The hotline to get service scheduled can be improved a little bit.

Most recently, we had a gasket put into the refrigerator after some back and forth. P.C. Richard contracted out with some company who told us P.C. Richard doesn't do this kind of work. They have to contract out. When the first guy came in here, he was rude. We called them up and told them not to send him back but he showed up again. They couldn't get the part then they got the wrong part. Considering the refrigerator wasn't even a year old, I was surprised they couldn't get a part. We finally resolved it three weeks ago and the guys who installed were P.C. Richard workers. I always tell them I don't want anybody else coming into this house, only P.C. Richard.

The reason I chose P.C. Richard and Son this last time is I have 18 to 24 months to pay for my purchase before I start paying interest. I haven’t had to pay a bunch of interest. My dryer is about to go on me. That was the biggest thing to me. The first time, I wanted to just go into the store, and each time. The last time I went to a store with my daughter, when I purchased the lounge chair, was four years ago. August, I went into the store with my son-in-law. The salesperson that my son-in-law deals with there called and made sure he was in. We went in when he was there, and we dealt with him. He was good. The mattress is not as comfortable as the first was, but it's okay.

P.C. Richard is great. Over the last seven years, I've been shopping with them and I haven't had an issue yet, which is why I go back. Whenever I'm gonna get some appliance, I go straight to them and usually, I try to get insurance. In case anything happens, I would directly call the insurance people.

I always use P.C. Richard. The customer service team is good. They are very cooperative.

We went in the store and got a washing machine, and it's been good. We had a couple of service calls but it's standard and the process is easy. I just call the store then they send me a repairman. They give me a date which I expect them by. They're good.

We had a refrigerator that we had for quite a while and it just died. So, we needed a new one. My father decided to get a replacement from P.C. Richard and we just needed something that was functioning. However, the panel had a glitch in it, and the part was replaced. A young man came by at 7:30 in the morning, and he was excellent. I was on my way to leave for work, but he was so quick that he was able to do the changeout.

I got a washer, a dryer and a freezer from P.C. Richard, and all three appliances are Samsung. It was a good experience. The products are good as well, but now I'm having a little issue with it and they've been coming to service.

After Sandy, I had to buy all new appliances and I was treated fairly at P.C. Richard & Son. That's why I went back. The rep knows me, so he was like a friend. My refrigerator crapped out. P.C. Richard took two weeks to send a repairman. But the repairman was nice enough. He said that there was a shortage of repairmen.

P.C. Richard & Son had everything I needed and their prices are reasonable. I bought a lot of stuff off of them. I bought a couple of TVs, a washer and dryer. The rep was an excellent guy. He knew his business. He gave me a fair price every time I got going. If anything broke, P.C. Richard would fix it right away. I would buy more stuff.

We have bought things from P.C. Richard & Son in the past, and we've had good luck with them. We bought an air conditioner and a toaster oven. We also bought and a 43-inch TV a while ago. The rep was very helpful. He did a good job. We had a little issue with the TV. The technician came and took care of it in a heartbeat. He did a great job.

I liked the prices. But I got kitchen appliances and a mattress, which I'm very disappointed with. It's sagging and lumpy. We have not been getting a good night's sleep. P.C. Richard & Son did the assessment. They sent the technician out to do the evaluation. I'm waiting for someone to contact me about what the next step would be. Good customer service.

I purchased a washer, dryer, and stove a couple of months back from P.C. Richard & Son. I purchased extended warranty with it. I've called P.C. Richard out several times regarding my refrigerator, especially this past year. My refrigerator wouldn’t close. P.C. Richard came out three times. They put some type of rubber thing around the door so it would close. Back in July, there were puddles of water in the refrigerator. And I could see the water dripping. I called P.C. Richard. They sent someone out. The guy came, opened my refrigerator and said, “You're blocking all the vents. That's what the problem is.” He didn't move anything.

P.C. Richard & Son has good service. My refrigerator has been acting up so they came over twice for service. They worked on repairing it. I scheduled on the website. It was easy. They have a self scheduling. But they were busy. I couldn't get an appointment for 10 to 14 days. My refrigerator wasn't getting cold enough, but it still works. I was able to still use it. And I had a mini fridge. But if the refrigerator got completely conked out, it would have been more of a problem. If I had to wait over a week and I have no refrigerator, that can be an issue. I'm still not 100% sure if it's fixed. The fridge compartment still doesn't seem to be cold enough. I'm still working on it with this fridge, if it will finally be repaired to my satisfaction or if I might have to see if P.C. Richard & Son will give me credit and I would buy another one if it's not able to be fixed completely. But they stood behind it. Also, they were always kind when I called.

The old stove was old, wasn't working right and couldn't be repaired. So, we needed a new one. The reps from P.C. Richard were very friendly and nice. They showed us several and what options we had with the stove and we talked it over. We liked the particular one we bought and we're still very happy with it. They were very professional and truthful. They said they were gonna be at a certain time and get something done. They came and in 15 minutes, everything was done.

My family has dealt with P.C. Richard's for over 40 years and I’ve never had a problem with them ever. The customer service is very effective, customer conscious, answered every question and gave more information we wanted. So, it was very positive. We’ve purchased televisions, refrigerators and a washer and dryer. All our appliances are from there.

P.C. Richard is close to where I live and they have repair people to back up what they sell. The sales person, Abraham, who we've dealt with for other things is very helpful. When we go, we make sure that we’re dealing with him. He's been very competent. The customer service experience was very positive.

I purchased a very expensive but defective 75-inch television. I needed to bring it back and replace it the same day of purchase, and now less than a year later it is completely inoperable. I called the store and the only option they offered was to send someone to my house 5 days later to confirm the inoperability (then I assume wait for more time-consuming steps to replace it). When I expressed my frustration, I was rudely dismissed and told to contact corporate. I contacted corporate who only confirmed the appointment and told me that was the extent of their job and referred me back to the rude store employee. While on the phone, I requested to file a complaint with corporate against the rude store employee (Stephen) and after 40 minutes on the phone was told "since most people were on lunch" it would get done later and I could expect an email in about an hour - which I never received so I assume was never inputted.

I always buy my appliances from P.C. Richard. Their customer service has been excellent and very helpful. Recently, the repair guy did what he could do. They're not allowed to touch dryer vents, so it was not his fault. But he told me what to do and he tried to help. He stuck his hand up there and pulled out something that was clogging it. My problem is when I first purchased the dryer a couple of years ago, they installed the dryer vents improperly. That's why I'm having a problem now and that's why I had to spend $800 with the dryer vent guy to fix their problem. So, I'm not happy with their installation. But other than that, I also had P.C. Richard out for the washer because it was under warranty and they fixed it.

I bought a dryer and a dishwasher from P.C. Richard & Son and they were great to work with. I had my dryer fixed about a week ago and their customer service reps helped me with the appointment. Then a guy came out to look at the dryer and he was very thorough. He came to see what part was needed and the part came in within two days, which was a good timeframe. Then I called to schedule for the guy to come back to install it and everything was done in a timely basis. P.C. Richard was responsive and they showed up when they were supposed to. I would consider using them for my next purchase. But the Samsung dryer is not like my prior dryer. Things are getting a little bit cheaply made but that's more of an issue with the manufacturer than P.C. Richard.

I purchased a Whirlpool washer in 2021. I purchased an additional, extended warranty as well. Earlier this month, I called the PC Richard service dept because the washer was loud and rocking during the spin cycle, and the clothes were still wet when the cycle finished. They sent out a repair man later that week who informed me the drum had to be replaced and the part had to be ordered. I had to wait several weeks for the part to arrive and then scheduled another service appointment to have it installed. I was given a 4 hr window in which the repairman would arrive. On the installation date, (I took the morning off to wait for repairman) nobody showed up. I called the service dept and dispatch said they couldn't get to me for several more hrs.

I've buying appliances from PC Richard for over 15 years. All my transaction are always excellent, never any hiccup. This time I took the risk of purchasing a bed, I had the pleasure of meeting the most wonderful sales person Marc in Union New Jersey. He was very patient, attentive, professional, and a very good deal breaker. No need to ask. He's a pro at his job. I gave him 5 stars. He's the face of that store. I will be going back to purchase a new refrigerator.

Poor customer service experienced with dishwasher. Wide installation window had me waiting all morning on a weekend and then unit arrived damaged. Customer service was indifferent and begrudgingly replied to my time requests to reschedule. Follow-up contacts with customer service were also met with indifference. Unit was eventually installed without issues but the customer service leaves much to be desired.

I have done business with P C Richard’s for years. Now I’ve learned a valuable lesson.NEVER to buy from this company again. Service is bad. I had a technician come out to look at this appliance. Mind you when I called on this product they knew what kind it was and what the problem was. I was charged over two hundred dollars and the technician told me he would need another technician to help him. He also asked me what the problem was like I’m a technician. He knew what was wrong with it from the phone conversation I had with the service dept. I’m done with PC Richard’s. NEVER again..

PC Richards is a scam with the return policy. The deliver man open the box of the TV and I did not give them a signature. They stated the box is opened/signed and this is the non returnable policy. The delivery man emailed me the photo of the open box and the person in the building signed for the item. Within 24 hours I requested a refund/return of the TV. The amount is $2393.06. PC Richards refused the refund/request. PC Richards will refuse the dispute with your credit card. Please go to Best Buy or any other major electronic company with fair policies. Do not buy from PC Richards! Customer service on the phone will deny any type of refund request for any expensive items. Do not risk it.

Unfortunately management and staff at the Union, NJ location have caused the greatest upset along with mental and physical stress to my parents health who are elderly. July 1, 2024, my parents purchased a Premier stove from P.C. Richard and Son in Union, NJ. August 10, 2024 P.C. delivered a damaged stove to my parents' home after a 5-6 weeks waiting period (the stove came from Wisconsin). The stove was severely damaged and PC Richard's store manager asked if we would want to keep the stove and credit us $50.00. This was a huge insult to us (photos attached). The driver took the stove back to the warehouse and placed a new stove on a backorder.

Have been waiting for a refrigerator since August 20 to be delivered. That didn’t happen because a salesman I wasn’t working with changed the delivery to August 30. Mind you I had to take the day off and lose a lot of money, I had to make the call to find out when delivery on the 20 to find out on the day it had been changed. Now delivery is for today 9/10 between 1045 and 145 and they are still not here. Was told by store manager they there are two stops before me at 345 so I’m still way past 4 and not a happy camper. So again could have worked and lost a lot of money and all I got was an "I’m sorry" and that he will talk to a few people when they get back. Never had trouble with any other companies. They are horrible.

We have been without a washing machine for over a month, and that's with the extended warranty. PC Richards' service company, Dan Marc Appliances is awful. You can see their reviews on Yelp. Find out who will be handling your warranty before purchasing an item from here. I know Home Depot uses competent companies. Finally, we received a credit for a new washing machine and had a delivery scheduled for today, with a confirmation delivery email last night, and no one ever showed up!!! The Raritan, NJ store claims that we called yesterday and cancelled the delivery and rescheduled it for the 10th because we were out of town. That never happened!!! Be very careful before purchasing from this company. We have spent thousands on appliances, electronics, Tempur-Pedic bed/bedding, and when a problem arises, there's no urgency to fix it. I will not spend another dime at PC Richards ever again!!

I bought a washing machine from PC Richard in March of 2022. While making the purchase I was treated well. I bought a Samsung washing machine $829 and the warranty for 8 years for an additional $349 dollars. WHAT A SCAM. THEY DO NOT honor their end of the bargain and guess what there's nothing you can do about it but pay a lawyer who is willing to start litigation against the company. I have been waiting since 8/09/24 to have my machine fixed. I have been given every excuse and rebuttal they have available. When I was going to get the machine fixed the original visit, I was called and asked should the repairman order parts, to which I said I don't know I don't know about washing machines, he came after this call and did nothing. He said he will be back in one week, he came the following week as promised, with the part he claimed he needed and then told me to buy a new machine which was not ok.

PC Richard’s has the worst service department!! I have a 10 yr contract on a washer/dryer combo. Must keep entire day of service call open until after business hrs the night before when they call to give you 4 hr window. I’ve had an issue for 4 months now and they haven’t fixed my machine. First guy couldn’t find an issue but told him clothes weren’t drying. Second guy ordered parts and never showed up on call day. They said he came but I wasn’t home (lie). I actually waited 6 hrs for him to show. You can’t reach anybody after business hrs to find out where technician is. They sent the parts back not waiting to reschedule and I had to wait another couple of weeks for parts and appointment. I waited several hours after 2 of the appointments 4 hr windows for technician. Finally installed parts about 3 weeks later and still didn’t work.

I've been dealing with P.C. Richard for a lot of years and I’ve purchased everything from them. There are no problems with the quality. They're still servicing my washer when it breaks. Their service is commendable. If you want something, go there. They stand behind what they sell.

I've known P.C. Richard since I was a little kid, and over the years, we've bought washing machines, a dryer, and our whole kitchen, including a dishwasher and a microwave. We also bought an LG refrigerator. We have cabinets, so we needed a specific, unordinary refrigerator. It had to be one that was smaller in height than usual. Best Buy had that type of refrigerator and size, but it was too expensive.

I had a contract with my refrigerator but I never was able to get it fixed so P.C. Richard gave me the full price back on it. They gave me the opportunity to get a new refrigerator instead of keeping on fixing that other one. But the first refrigerator that was delivered to me was dented. It's not P.C. Richard's fault, but I'm surprised that they don't inspect it before they truck it out. But the second one was fine.

The rep was amazing. He was there when I needed him. Any time I had questions, I could call back and he would answer my questions. He was very responsive. I've used P.C. Richard in the past and I like their longevity. They've been in business for many years and their warranties are very good. For my washer and dryer, I purchased the additional extended warranty on top of the standard one. They're always my first go-to store ‘cause I know they have good deals as well.

I had to use P.C. Richard & Son two times. The first time, it was to change the rubber around the door of the fridge because it was damaged. The door wasn't closing well. But they changed it. The second time, because another part underneath the fridge broke and it was a hard piece. So, I don't know what it was. And they said they would change it. But when the tech came, it was the same rubber part again. I said, "But how could it be the rubber again when not even two months that it was changed?"

I just purchased a Kitchenaid dishwasher from the PC Richard's Southampton store. The transaction went fine and within a week delivery arrived and this was when the experience went very wrong. I actually had to tell the key man "P" from the delivery comp Not to Spit on my walkway. After being disrespected 10 mins later & not installed I spoke to Tess at the Southampton and she singlehandedly saved the sale. We are quick to complain but I must call out her exemplary customer service. Tess listened objectively and within hrs had resolved w/ her manager's approval of my dissatisfaction. It is for this reason I will return to PC Richard's. The 2nd installers Carlos & Joey could not have been nicer or more efficient. And p.s. the Kitchenaid continues to make a solid product.

P.C. Richard & Son is across the street from us. It was easy. They were lovely.

It's been a while since I've done a purchase but majority of my appliances are from P.C. Richard. The quality is good. It's been a pleasurable experience but the experience with the tech’s knowledge is not.

I used P.C. Richard & Son for service right now for my washer and dryer. The service was fine. Our experience has been good over the years.

I've used P.C. Richard for over 25 years, and when I've returned something, they handled it very simply. P.C. Richard has a large variety of items, so if I want to buy something, I have a choice. I can do my research to know what I'm looking for before I go in, and they're gonna have it. They sell name brand products.

I've always driven by the P.C. Richard & Son location over the years. When I needed to make purchases for appliances, I'd go there to price them. My purchase experiences were pleasant. All the associates were very helpful and made the process easy. I purchased a refrigerator and a stove. These are two separate purchases. The appliances are still running. So, that's good. If someone I know needed to purchase appliances, I would recommend them to go to P.C. Richard.

We've always gone to P.C. Richard. It's a local store, and I've used it for however long I've had a house. I purchased a refrigerator, washer, dryer, stove, microwave, and dishwashers. They're very good.

We consequently had to buy two refrigerators. We went to the dent and scratch sale that they have. But we were missing a piece on each refrigerator. It was nothing major, but once we let P.C. Richard know, it was in the mail the next day. I've had the refrigerator for a few years and I had to have it serviced recently. They had to order the part, so they gave us a loaner refrigerator-freezer that we wouldn't have to worry about losing food. Everything they said from delivery on was great.

Most of my appliances are through P.C. Richard. The sales reps are always very fair and helpful. We've bought several items at once, and they've tried to work with us to give us a better deal. In the past they've been sufficient with getting the job done and not having a mix-up. I've had issues with my washer and got a new one. However, I've had things from them that needed to be repaired, and I got a runaround. You call the store and they tell you one thing and give you a number to call. You call them and they say the driver will be there through this time. The driver comes and tells you they're gonna get a part and they'll be right back but they don't return. It's a month later that I'm getting serviced and with no warning.

Absolutely the poorest customer service. Delivery was over 2 hours late and there is nobody in the store who knows what's going on. If you want to be totally aggravated... Then buy from PC Richards!!!

We purchased from P.C. Richard & Son because of the warranties. If I have a problem, I would call them up and they would send somebody, although sometimes it takes a little longer. None of the burners were working on the electric stove and they came, took the panel, and got it all set. But then they found it was the wrong part so it only did half the stove. I had to call them back and they had to order another part. It was a little aggravating. At that point, I was gonna tell them to take it out and give me a brand-new stove because it was brand new. But they were able to get the original one fixed.

P.C. Richard is good. I’ve been with them for more than 15 years. I have the P.C. Richard card. That's my store. That's where I bought my everything. I just bought an 85 inches TV three months ago. I worked with Henry and he was the best. He knows how to talk to people. He takes his time. He explains things to you. When you ask him a question, he takes his time. So, he's good. Every time, the customer service is good. They can help you to make sure you buy what you wanna buy.

I've bought all my appliances from P.C. Richard over the years and I never had a problem with them. As soon as you walk through the door, the salesmen are right on you to help you out. But the products that you get are all made of plastic. They all break down, which was why I purchased the contracts on them. I had to call P.C. Richard a number of times to respond and they did. They repaired whatever had to be repaired or replaced whatever had to be replaced. You call the 1-800 number that they provide and tell them the problem. The technician comes, driving a P.C. Richard truck and analyzes the problem. If they have the parts on the truck, they repair it. If not, they come back with the part usually within a few days. I recommended P.C. Richard to a number of family and friends.

P.C. Richard has the best prices. We had to change out all our appliances and we’ve bought a refrigerator, washer, dryer, dishwasher and microwave. The sales person was excellent and knowledgeable. I've had repairs done on my refrigerator freezer. The lights had gone out and the techs came and replaced them. On average, they get it done within a week.

Some friends referred me to P.C. Richard, and as a city employee, I have a discount there. Whenever we have a service call or need advice on a product, their staff go above and beyond. We compare prices when we go to P.C. Richard, and it may be the same price but they have better quality. I'm very satisfied.

We've always dealt with P.C. Richard & Son forever, and recently, we got a dishwasher and a refrigerator. They’ve always been very good and get back to us.

The manager was nice. However, they sold me a directive item and replaced it with one which didn’t work as well. The replacement was different from the original and didn’t match the receipt. The manufacturing company didn’t honor the receipt because didn’t match the technician report info on the item. The solution was to give me an old unused replacement of the same digestive item l purchased. They have no control on their inventory. They sold a lemon and they want to help by giving another lemon. No thanks, get in control of your inventory and the people who do the delivery.

P.C. Richard & Son was very accommodating. They're right in the neighborhood, and were priced better. They're a good company. They're a privately owned company, which I like. They've been on time and reliable. When they said delivering on Monday, it came on Monday. The guy that we had a service issue recently could not have been nicer and more accommodating. It has been a fine relationship.

I bought a combo washer and dryer from PC Richard. They helped me a lot. I appreciated that. The first one came broken. The technician came, checked and figured out the issue. And said it was not fixable, must be replaced. And they replaced it and everything's working great since then.

They're wonderful to do business with. They're also very close to where I live. I purchased TVs, a microwave, a dishwasher, a refrigerator, a washing machine, and dryers from them. I felt very comfortable working with them. They helped me a lot with all my concerns. They also sent somebody out to fix the ice maker in the refrigerator. They diagnosed it over the phone and it's been working beautifully since.

We bought appliances (washer, dryer, dishwasher) from P.C. Richard & Son, and they're all brand names. The initial warranty is thru them and I used the warranty for one of the appliances. We tell them what we want, they say yes or no, we give them a hard time, and it works back and forth till we get what we want.

When I went over at P.C. Richard & Son, the sales rep, Lee, helped me so much. She's one of the best. I received three mattresses, a Samsung TV, a refrigerator and a dishwasher. Everything was okay except the refrigerator. We need to change the gasket valve.

I've been with P.C. Richard for 30-plus years and I'm very confident in their products and their services. I like the big selection of products. I could pretty much go there and get everything. Any manufacturer that I was looking or researching on and I needed products from, they carry. I bought all my appliances, TVs and recently, I bought my mattresses from them as well. Their service has been very satisfactory. Salespeople are readily available. You walk into the store, they work with you and your budget. They work with your preferences.

P.C. Richard and Son has been a family go-to. The last time I bought an appliance there was over 15 years ago. I've done everything online and buying from them is hassle-free and simple.

My washer is not working properly. Called service and 1st visit they never showed up and I lost a day's pay? 2nd time repaired something and screwed up another issue so had to come back then 3rd time they said nothing was wrong and he left and I am still having issues. I called to talk to a supervisor and lady on call was nasty and refused to put supervisor on and put me on hold and never picked up again and then called back and said, "We will send someone out next Monday" so I'm without a washer for almost 1 month and imagine this with 4 kids.. Unacceptable.

Absolutely horrible company. They refuse to return any merchandise for a refund and flaunt that fact. Home Depot, Walmart, Target, Amazon, Best buy, all allow you to return anything without question. Never ever shop here. They pretend to have a return policy and then list like 20 items you cannot return. They say "this is not sold on as trial basis" openly mocking consumer rights. Their assistants are condescending. They will actually waste your time plugging the AC unit it to see if it blows cold before they return it. I would shut them down if I could. This guy actually looked me in the eye and said other businesses don't refund appliances other. A blatant lie. I beg you never ever shop there. Home depot is cheaper and better in every possible way. Amazon will actually pick stuff up at your house. I can't believe in 2024 these greedy people can not offer a refund on thousand dollar appliances. Shame!!!

They've changed for the worst. Our fine Bosch dishwasher finally broke down. We called PC and asked them to recommend a new one of the same high quality. (We'd bought the last one from them, and it was great for years.) The salesman recommended one, and we had them deliver and install. But after it was installed, we saw the quality was NOTHING like our old Bosch. It was complete junk. We called and asked them to exchange it for a top quality Bosch. They refused. They said that once an appliance is installed, that's it. Even though the salesman had misled us to believe that this was the same quality as our previous Bosch. We talked to several different PC mangers. They all said the same thing. So we unplugged the junk dishwasher, and have been washing our dishes manually ever since.

Their services are horrible. My refrigerator has been or off service over two weeks and every time something no one person said it need a part. Then I got an email that the parts came. The person came with no part. Stated lies then they send some else. He came without parts again. They don’t respect their customers. I would not recommend them P.C. Richard & Son to anyone. Meat and other cold stuff had to be thrown out. Have to ask neighbor to keep medication with older people. Can’t even getting something cold. Think before you go there.

P. C. Richard’s Deer Park store is the best and my salesman that we always use Keith ** is both knowledgeable and very patiently helpful. I’ve bought washers/dryers, refrigerators, TVs and many more small appliances. This is the place to go.

I bought a Tempur-Pedic mattress last year in March. I work 10-16 hours a day at my jobs and needed a comfortable mattress that would last me a very long time. I decided to purchase the top of the line mattress available for $4,000. I decided that the comfort of this mattress would justify the hefty price. When discussing the warranty, the sales associate mentioned to me to make sure to get my mattress covered under the warranty and to get a cover for the mattress that was another 150 dollars. I agreed since I wanted to make sure that this warranty would cover my investment if anything happened. After having it for a little over a year with a sturdy bed frame, the mattress started sinking in the middle. I am a single petite woman who gets maybe 6 hours of sleep a night at most. I have been experiencing neck and shoulder pain so I decided to check the mattress and that’s when I discovered the sinking.

I called ahead to PC RICHARD & SON and spoke with **, he assured he will assist me when I arrived. He greeted very politely and he was finishing up with another customer but he would come to me in intervals to let me know he will be right with me. I didn't know what size btu I wanted, I asked for something bigger and I told him where I wanted the unit for and he explained in details why I needed a smaller unit and he recommended the best brand not by cost but by durability and function.

I purchased a Beko 27 in. 16.4 cu/ft refrigerator/freezer from PC Richard on July 30, 2021. I also purchased the 3 year service contract which I was told covered all service and parts. Back in early May, the refrigerator and freezer stopped working. I called for service and an appointment was scheduled for the service person to come two days later (5/16). He determined the condenser needed to be replaced. I was told the part would be ordered and when it came in I would get a call to make an appointment to have it installed. After two days of not receiving a call, I called and was told the part came in and we set a date for the repair to be done (5/21). One week to get the refrigerator working! An unacceptable time to be without a refrigerator!

The worst buying experience ever. Our refrigerator stopped working on 6/18/2024 and after shopping around we decided to go with this company even though the cost was $200 over Home Depot and Lowe's. Wanted to give a small company our business. We were guaranteed a delivery date of the GE refrigerator model GNE25JYKFS for 6/22/2024.

P.C. Richard & Son's rep was nice and very informative. There were some issues with the scheduling for the one service repair we had with the fridge. There was a miscommunication. I thought they only needed one part to fix the fridge, but they canceled our appointment and gave me a call the next week saying that they needed seven pieces. They needed two technicians to do it. They never told me that either. So, that made it harder to schedule. Once we got scheduled though, they came on the day and time frame they were supposed to come, and got it fixed.

I bought a few things from P.C. Richard such as stoves, dishwashers, and refrigerator. Their sales team’s good. I had to have the washing machine repaired and they came when they were supposed to. The repairman was very knowledgeable. He was also very clean, made sure that he wiped everything down as he left and put everything back exactly the way it was, and showed up when he said he would.

I have had excellent service with P.C. Richard & Son over the years. I got a washing machine, a dryer, a refrigerator, a stove and dishwashers. The customer service team has been excellent. I made an appointment today for one of the appliances and they were very helpful. They usually are very accommodating. I had one man today who was a little bit rude but maybe he was having a bad day.

My stove broke and I needed a new stove. The price of P.C. Richard was better for the same model that I was looking for and it was quicker delivery than anywhere else. Overall, all my questions were answered. They were professional. I also scheduled an appointment for a repair that I needed on the stove and the experience was great.

I always go to P.C. Richard. They have the products and top companies. They always offer other brands. Most of my appliances come from P.C. Richard. Recently, I bought a washer and dryer, refrigerators, and TV from them. I bought an air conditioner yesterday. The rep showed me different units and walked me through the differences. He asked me what my need was and based on that, he recommended me a product. I liked it and ended up buying it.

I have previously had a good experience with PC Richard. This time, I bought an air conditioner and the sales rep was knowledgeable. But I called them today because they said the delivery will be here by 12:30 but it still hasn't arrived yet. The rep didn't look it up. He said, "Just be patient and wait."

I get the best price from P.C. Richard. I got refrigerators, freezers, dishwashers, washer, dryers, air conditioners, and TVs. The refrigerator and washer broke. They sent someone out to take a look at them within a week. It took two months for the refrigerator to get fixed. It took too long to fix.

P.C. Richard is more consumer-oriented than the big box stores. They have service. You get to speak to a sales person. The personal experience about being able to talk to a sales person is very helpful. The last couple of years, I bought a washer and dryer, a mattress, an air conditioner, and a TV. Their sales reps are very knowledgeable. They spend time with you. They weren’t hurried. They explained the product and answered every question I asked. The customer service team was great. They were very helpful people. I had a question about a delivery. They were able to look it up, find out exactly when it was coming, which was within four hours. So, it was very helpful.

I bought four new appliances and two of them have had multiple repairs needed. I've had seven service calls in six months. Why did I buy four brand-new appliances that didn't perform well in the first several months? I wonder if P.C. Richard & Son should carry the brand that I picked. Also, P.C. Richard would tell me that the driver would call 30 minutes ahead of time. But they do not. They just show up, for the most part. The first guy called, but that was the only one. But my sales associate should be complimented and rewarded for her good work. She knows more than the entire male salesforce there. She's very knowledgeable.

The sales rep was very knowledgeable and courteous. He was a very nice guy. As far as speaking to customer service over the phone, it was good. But the service itself, they spend a lot of time. They make you wait forever. I put in the service call for the refrigerator and my warranty expired approximately about a week or two before it went. They were courteous enough to give me a complimentary service call. But even prior to that, every time something breaks down, they came in and assessed the problem. But they make you wait so long to have it fixed. They have to order the part. I was without a refrigerator for almost four weeks.

I got a microwave, a fridge, a stove, and a dishwasher from P.C. Richard. I had an issue with my microwave, which I'm still going back and forth with. They're supposed to replace it. But they've been great to work with on that issue. It hasn't been 100% resolved yet because they ordered the item to replace it and it's not in yet. They were very responsive. I highly recommend them. They have great service and friendly staff.

2 months washer broken, 7 visits from technicians and installers. Even bought a new 3500.00 washer dryer combo, installer turns it on, broken. They bring a new one. They tell me ball valve broken. Call plumber 300.0,0 he says nothing wrong with ball valve. PC Richards tech was spinning it instead of giving the 1/4 turn needed to shut it off. He even took a video of him spinning it around. VERY POOR AND VERY UPSETTING.

P.C. Richard's is a good company. The products that we've purchased from them are quality products, and they have good service. We've had a couple warranty issues where we had to have people come out. They listened to me and set up a scheduled time within reason, where I didn't have to wait too long. It is post-COVID now, so I expected it to move along faster, which it did. They came out as scheduled and were cooperative in completing the necessary work to keep the products working efficiently. It went well, and I'm happy with P.C. Richard's. I'll go there again. I'm looking into a smart TV, and that's probably where I'll go to get it.

The worst customer service. I purchased AC from PC Richard's and it was not working at all. I was advised to call the manufacturer and file a claim, which I did. The response was supposed to be in 5 business days. After more than 5 business days I have been trying to reach out to check on my claim status and the operators either disappear from the live chat or promise to call me back and never do. All the answers are "Due to high volume of calls the system is down". Totally unacceptable!

I am giving this review one star because the technicians who have come to my home at least four times in the past year have been GREAT. Management in Customer service gets a negative 5 rating. However, my experience with the LG washer and dryer I purchased last September has been extremely frustrating. When the washer was installed, the technicians forgot to turn on one of the water valves, so no matter what setting I used, I only got extra hot water. This caused me to ruin some very expensive items. After several uses, I was still having problems with the water temperature. The technicians discovered that the hot and cold water lines were superimposed.

I purchased a new oven. When delivered it bubbles on the stovetop. During deliver I was distracted and didn’t notice the defect, but within 10 minutes of the delivery truck’s departure I noticed it and called the salesman who sold me the stove; “Hoss”. Hoss talked for 20 minutes before referring me to Customer Service. I called Customer Service 4 times and each time was put on hold for an excessive period. In the I was forced to accept a defective oven.

I bought brand new refrigerator from PC Richard in 2020 and bought means paid extra for 5 years extra warranty. About a month ago my refrigerator stopped working I called PC Richards. Told them about it. First of all customer service on phone was not courteous at all seemed like they don’t care how to help customers. Then after 2 calls they said someone will call me. Next day one private repair company called me saying they will send someone to fix my refrigerator. Technician came 3 days later checked it and said fan is not working and we will order new fan and fix it. It’s over a week already they never came back.

P.C. Richard & Son's service has been fantastic and they've been very reasonable with their prices. However, I had an LG refrigerator and the compressor halfway through its life died. I then picked the Samsung refrigerator but the ice maker failed twice. They replaced it both times and I don't want it to fail the third time. We had this problem with the ice maker from Samsung once before. I also had to replace the ice bucket that came with the refrigerator because the plastic was cracked around the ice maker.

P.C. Richard has good prices. Their reps are also helpful. We've been dealing with them for 30 years now and we purchased a refrigerator, a washer, a dryer, a stove, a dishwasher, air conditioners and televisions. We always get the extended warranty and it has bailed us out many times. They honored them many times. It's a good investment.

I purchased quite a few things from them over a year ago. It was a very pleasant experience. I was renovating my home and I wanted all-new appliances and they took the time to explain to me the difference between an LG and a GE appliance. They were quite thorough in their explanations and what I was looking for. I also purchased air conditioner units and they came in and did the installation for those. The installers were punctual. They let me know by text message that they were en route and that they had arrived. They cleaned up behind themselves, too.

My first purchase with P.C. Richard was my refrigerator. I went there with a certain price set in my mind, and the sales assistant, Scott, was very efficient and helpful with the matter. Delivery was fast and efficient as well. They were very cordial and polite about it, made sure they asked where I wanted it and how to set it up. It was all good.

There was a lot of miscommunication in regards to when the person who was supposed to come in and measure my hallway into the kitchen. They came in after the refrigerator was delivered. Then when I informed them that I wanted to have the setup for the water filter, they told me they didn't do that. I told them, "But why would I purchase the refrigerator with the water filter and not pay for that to be installed?" She told me they didn't do that. I had to get that done myself. So I needed to purchase a new filter because the filter expired. They informed me that I did pay for the installation of the water filter, but I canceled it. I said, "Yeah. I canceled it because the young lady told me they didn't offer that." But when I spoke to the gentleman, he said they would come and fix it. They would install it.

My experience with P.C. Richard was okay. I have the P.C. Richard's card, and I already have a credit established with them. I needed a new refrigerator because the one that I had had a manufacturer defect and a crack, and conveniently, my warranty expired. P.C. Richard does not alert you that your warranty is expired, but they have no problem letting you know that you have money to spend. I was supposed to get a call back in reference to the refrigerator that I had to replace. I did not receive a call back. So, I had to reach out and was advised that they would not be giving me a discount because the warranty was expired.

I had a positive experience in the past with P.C. Richard, but these last two transactions were terrible. We own a few buildings and in those buildings, we use appliances from P.C. Richard. I bought a stove that was under warranty and now, I need to go buy a new stove and a new warranty from P.C. Richard. And I'm paying three times what I originally paid. I ended up buying something from outside. The warranty that they're saying that they will pay me, it will only be a credit for 30 days. I don't need anything for the next 30 days. It should be a store credit at least, if not the money return. I’m very upset right now.

The rep I had a P.C. Richard & Son was nice. But the product I got from them is a whole different story. They stand by their warranty, which I appreciate, but I've had to use the warranty several times on the icemaker. And, ironically, I have an appointment for the 11th for them to come back because the icemaker is leaking and this is the fourth time. For a $3,500 refrigerator, I shouldn't have to call constantly about it. Also, the drawers are flimsy. So, it's not a good product. But when I needed help, P.C. Richard's reps were responsive and they came out. It's a lot of wasted time though because every time they come, I got to stop what I'm doing and I got make sure to be here at that time.

We went to PC Richard's in Wayne, NJ and were treated great. Our salesman were Jose ** and Moe **. Both are very knowledgeable and guided my wife and I on making the proper decision on kitchen appliances as well as washer, dryer, TV and Sonos. Moe’s knowledge and expertise on kitchen appliances is second to none. Jose’s knowledge and willingness to help us get the best price and deals is superior. Thank you both for all your help on our new purchases. 5 STARS.

I like PC Richard. It's a great store. I bought a deep freezer and a TV. I would have liked to pay less but it was a good purchase. It was easy to pick up the TV. When they delivered the freezer, they slid it right on to the spot that I needed it to be in. When you purchase a deep freezer, the switch is on the left side. I needed it to be changed to the right side and they came in and fixed that quickly.

P.C. Richard & Son stand by their product and they're easy to work with. So far, we have purchased the dishwasher, an air conditioner, a stove, washer and dryer, and a freezer from them. They offered the zero interest for six or eight months, depending on how much you're spending, and we prefered that. The products came when they said they were coming and we've never had an issue as far as anything damaged. The items we ordered are all name brands and one time, I had an issue when I bought a Samsung washing machine. It ended up being a recall and it was the worst machine ever bought in my life. I'll never buy another Samsung product ever.

We purchased a washer-dryer about five years ago from P.C. Richard. I called them first to do a repair on it and the gentleman came out and diagnosed it. He said he needed to order a part, which he proceeded to do. I got an email about two and a half weeks later that they no longer have the part. Then they sent me a bill for the service call and I wasn't keen on that. I'm not happy with the fact that they sent me a bill for something that they couldn't even repair because they didn't have access to the part. I was able to call Sears and they have the part and it has been since repaired.

I've had a lot of issues with my refrigerator. But other than that, the stove and the microwave have been okay. I would buy more appliances through P.C. Richard & Son.

Something's not right with the filter in the ice machine of the refrigerator. It happens every six months and they come out and play around with it and they can never find out what's wrong with it. The techs are great, though. This refrigerator has this filter problem and other people have said it too, so it's the refrigerator and not P.C. Richard. We've bought a few things from them and we'd purchase from them again.

I've had good stuff up from P.C. Richard until the refrigerator. It stopped being cold and I informed them. The service wasn't good with the repair situation. It seemed like it took a while for them to do something and I had to keep following up. Then, they finally told me I could come and swap out but now, my refrigerator is acting up again. The person came late April and I let two weeks pass and nothing. I called last week and they told me there's a back order on the fan. I asked what other options there are because I need a fridge. The rep said she was gonna see if she could get it swapped out for me and she'd call me back.

The rep who helped us was very nice. We bought a set, a dryer and a washer, and he showed off all the modern capabilities that it has and showed us the app. It was very nice experience. Then, I had an issue with the dryer not drying fast enough. We would have to put our clothes in the dryer for an hour and 40 minutes. It was very easy to set up the appointment through their website and the tech got here on time. He was able to tell me what was wrong at the time but we're still working on resolving it because we have to change the vent where the air exits.

Their reps were very helpful, accommodating and nice. One chair I got, I had to return twice because it was not good quality. It was something with the way they made the chair, it was cracking. It sounded like wood breaking. It was a power lift chair. Twice, they had someone investigate and take a look at the chair. They must have made a bad batch because two chairs in a row within six months had the same problem. Finally, they gave me back a credit to buy something else. If there is a problem, they do whatever they have to do to rectify the problem.

The sales rep of P.C. Richard gave us good numbers. Struck a deal on the right product for our house. He did a great job in selling the product, making sure that it was a match.

We got a dishwasher, a refrigerator, a washer, a dryer, and a stove from P.C. Richard. The purchasing experience was good. Service sucks, though. I needed something that says the job was completed. No one could give me that. The dishwasher handle was broken, and it was repaired. No one gave me information. I could say it was never done. The end result tainted the whole experience.

Everything with P.C. Richard & Son went great. We had a great tech. That's why we constantly buy our appliances from there. The service is fantastic. When we had a problem, all I had to do was call. The washing machine door was leaking. Our tech came and checked out that we needed a part. As soon as the part was in, P.C. called me and said that it was in. Our tech came a week afterwards, and he installed it. It worked out great. He was very professional. We had no trouble. Now, the machine has been working great.

We stopped into PC Richard in Watchung, NJ today to buy a new TV. Tommy and everyone else were so kind, knowledgeable, and helpful! If you need anything requiring electricity, you should absolutely go here first.