P.C. Richard & Son Reviews

Everything was fine with P.C. Richard. The representative was professional and knew what he was doing. He answered all my questions. So, it’s always been a good experience with them.

We've been buying from P.C. Richard & Son for decades. What I particularly like about it is that they have a 10-year warranty. These things always break along the way and the company has always been prompt and fixed everything with no question asked. The customer service was very keen on addressing our needs and were very polite and prompt in scheduling follow-up services.

My refrigerator wasn’t working, had a repairman come, and the repair was way over the top. My old unit was 10 years old, so I decided to just bite the bullet and get a new one. I just called P.C. Richard & Son, told them the model I wanted, they said they'd ship it, and that was it. I have called twice about the paperwork they’re supposed to send me ‘cause I took out an extended contract, and I haven’t received it.

I don't know whether I'm satisfied with P.C. Richard & Son. I'm really disgusted with the dishwasher. It worked for one year and then it died. Someone came and they fixed it, but it wasn't fixed. I had four people come out for this issue. The last one came this week, but I haven't run it yet because I don't run an empty dishwasher. But I went to put a dish in the dishwasher and I couldn't close the door without help from my super. I'm very frustrated. I will be running it tonight. If it doesn't still work, I'm going to be screaming mad.

We've been purchasing with P.C. Richard & Son for over 20 years. Every single one of our appliances had been bought from them. We're a big fan of their warranty and extended warranty. However, Since pretty much COVID, we've been having issues with the tech that they sent out. It was actually worse before it got a little bit better, but the most recent tech they sent out didn't really seem to want to do anything. This has been an issue going on and off, like they'll come in, and they'll turn on the appliance. And that's about all they'll do. So, like the last tech who came in, not this time, but the one who came in before then was fabulous. He was able to pull out the machine himself and fix it. This time, when the tech came in, he just turned it on, listened to it, told us we needed a part, and let us know that when he came back in, someone else would have to pull out the machine for him to repair it. It's a big difference in the people they send.

It was a fridge that we purchased five years ago, but we also purchased a service contract with it for eight years. The fridge has undergone multiple repairs. And at this point, it's been down for about a month. It takes about a week on average for a technician to come out. They've made multiple repairs, but they haven't fully addressed all the issues. They're scheduled to come out today to do one more repair, but for the amount of time that it's been down, we spoke to P.C. Richard about just getting a new fridge because the service contract says that we're entitled to another appliance if this one's that problematic. They called us yesterday or the day before offering, they said they'd send some paperwork over, but we haven't received any paperwork yet. So today we spoke to the manager from the store. The manager said, "Let us do one more repair and then we'll figure what to do next," which is odd because the day before, I spoke to a different rep who said that they would email us paperwork to give us the two options, either continue with the existing fridge and the existing contract or purchase a new fridge and purchase a brand-new contract with the store credit that they're willing to give us. So it's weird. Initially, they said they would give a store credit, but the most recent conversation seems as if that's not gonna materialize until we do the next repair.

The technician is awesome. Unfortunately, he’s been to my house too many times. I always get the same guy, which is nice because he knows my history and is very supportive. He’s one of the best service technicians you could have. I get excellent service, and the key to all that is the technician. He’s just an amazing.

P.C. Richard & Son stands by their product and their service is great. It’s in our neighborhood, and we bought all our kitchen appliances and our washing machine from them. We were unhappy with the Samsung products that we got because they kept breaking down, and they had to come out again and again, until we eventually had to replace them. We changed them to LG and KitchenAid, and those are doing much better. That's why we buy from P.C. Richard ‘cause we can get an extended plan with them, and if there’s a problem, it helps, especially with Samsung products.

P.C. Richard did two services, one on the dishwasher and one on the refrigerator. Both technicians were great. They were very thorough and informative. That's why I get the service contracts with the appliances I buy at P.C. Richard. I've never had a problem when it came time to needing a service.

When I need something, P.C. Richard & Son is the fastest way of getting it. I bought my stove and refrigerator at the store years ago and I bought the dishwasher online. I had no issues with the quality of the appliances I got from them except for the dishwasher. I got it January and by March 6th, my dishwasher was broken. It's a Frigidaire dishwasher and the drain pump died in two months. It wasn't pumping water. So I went through my warranty and it's been a nightmare.

I gave P.C. Richard & Son a scathing review because the whole experience was a nightmare. The policies they have in place are just horrific, and everything about the job was horrible. Our dishwasher that we bought in December, it’s taken till yesterday to get it resolved. They installed it wrong, they put clamps, and they even gouged out my mom’s floor.

P.C. Richard is where I buy my appliances. Purchase-wise, I was happy with everything. I had one experience the other day when I had service at the house. That was good.

I got a filter replacement and had a very good experience with PC Richard & Son. The technician who came out was excellent.

All the guys that P.C. Richard & Son sent were very knowledgeable and helpful. Especially Pat, he has been at my house because I keep having problems with my dryer, and they’re coming again on Monday. We’ve had a great and nice experience.

I had a washer from P.C. Richard & Son for eight or nine months. At the sixth month, it was making extremely loud sounds, which we thought was normal. It still washes but kept getting louder and louder. It only lasted from July to December before it went crazy.

My old refrigerator was 19 years old, before it went on me, I decided to get one now. I use P.C. Richard & Son all the time. The representative was good, very friendly, and helpful. When they installed my new refrigerator, the installers didn’t level it and didn’t have the wheels adjusted right. So they came the other day and fixed it.

My one-year-old washing machine from P.C. Richard keeps building up mold inside, and then the mold is coming out onto my clothes. It's disgusting. I tried cleaning it myself, then I had the service guy come. He told me it's normal. He opened it but he couldn't take the drum part. He said the part he cleaned should be good enough and it shouldn't happen again.

I was raised in the neighborhood where there was a big P.C. Richard, and that’s where we bought all of our appliances since I was a child. My purchasing experience at the Carle Place store was excellent. Right away, I was approached by a salesperson who was very nice.

It’s okay to shop at P.C. Richard & Son. I bought a TV years ago, I recently got a washing machine, and the customer service was good.

I’m not happy with the stove that we purchased at P.C. Richard. It’s about how it was made, with the control panel being sensitive and how hard it is to adjust the burners. I called service and they said that’s just the way the stove is.

I got an LG dishwasher, and recently it's malfunctioning. So getting a contractor there was not a problem. The first contractor that they sent out, they subcontracted it to another company, and they were terrible. They strung me along for over a month and never came back to repair it. I got back in touch with P.C. Richard and voiced my feelings. They sent out one of their own repair persons, and they came out this week, ordered the part, and are supposed to be coming back next week to finalize the repair. The shopping experience was nice. The staff is professional, and the warranty processes can be determined.

I have been with P.C. Richard & Son for 10 years and 12 months. I chose them because they’re reliable, but I’m a little disappointed because they won’t give me a replacement for my dryer. I also got an extended warranty.

The service was good with P.C. Richard. We submitted a claim because the water wasn’t being let out of the appliance. And so, I called them, and then they sent a technician the following week. I wasn’t there when he came, but I saw on the cameras that he came in, he was there on time, and then he fixed the problem right away. He seemed to be knowledgeable as to what was going on, and everything is back to normal now.

The people from P.C. Richard were very polite and professional. I have no complaints with them whatsoever. I had them come out for a service call. I have a Samsung refrigerator that seems to need a whole reconfiguring every few years, which I'm very disappointed in. It needed a new ice cube tray. They have to put sensors in the back. It just goes on. And I assume that when my insurance is up, that'll be the end of it, because it just seems to be happening more and more often.

P.C. Richard was here on a service call most recently. We bought a 10-year warranty on our washing machine at the time of purchase in 2017, and when it leaked, they were able to come over and fix it in 20 minutes. It was great and super easy.

I had a service call for a dishwasher combo. I called them and made an appointment. The service technician came out, and everything went well. I’ve been using P.C. Richard for a long time and have had excellent service from them.

P.C. Richard & Son is a local company and they have been around for 100 years. I usually get good service from them. Customer service has been fine.

P.C. Richard & Son, that's where I buy my appliances. I was extremely impressed with the sales counselor. He was very professional. And you guys are doing a good job so far.

P.C. Richard is the best. If we have any problem, they’re quick to take care of it. And everybody was excellent. From the salesperson to the delivery person to the person scheduling the appointment, everyone was pretty good. We’re very happy with them. And their price was also reasonable. So, we always go to the same place.

I would recommend P.C. Richard & Son. I’m a P.C. Richard fan now. I bought my TV from them and plan to get two air conditioners and have them installed. I was going to Best Buy at first and then decided to go back to P.C. Richard because I bought my washing machine there first. And I love my washer – It works perfectly and I have no problem with it.

I would recommend P.C. Richard. The sales rep was good, respectful and knowledgeable. I was impressed with his knowledge on the product.

P.C. Richard is the only place to buy appliances. I purchased a bunch of appliances through them, and my experience has always been great. I never had a problem with them. My experience with the sales counselor was positive. I love the guy. He was calm, professional, and accommodating. And they have great prices, but they could lower them even more.

I purchased a refrigerator, a stove, a dishwasher, and a washer-dryer through P.C. Richard. And the purchasing experience was pretty good. There was nothing exciting and nothing not exciting about the experience. The quality of the products is so-so. Everything is working, but I have issues with the washer and dryer. I bought the extended warranty on it. And they’ve been out five times, but it’s still not fixed. They can’t figure out what’s wrong with it.

I have no problem with P.C. Richard at all. I had an idea of what I needed to purchase, and it was convenient for me to go there and see what they had. The salespeople were very knowledgeable. They were very helpful, answering whatever questions I had, and P.C. Richard has the best price. I had a prompt delivery, and even the delivery people were very good.

I purchased vacuums, a stove, a fridge, a refrigerator, a washer and dryer and a barbecue grill at P.C. Richard & Son because it's convenient. I’ve dealt with a couple of sales reps and they’ve been great. I felt comfortable that I could trust whoever I dealt with, and deliveries were quick. I had an excellent experience.

Don't buy there. But if there’s no choice but to buy from them, don't pay for whatever warranty they offer. They did not respect the warranty we paid for. My husband has been buying all our electronic stuff from P.C. Richard since 1996 because his friend used to work there. But this time, I told him no more. I'm going to write to the Better Business Bureau about what they did to me.

We went to a few stores. And we liked the products at P.C Richard. We liked their warranty at the time. The last appliances we purchased were from them. We got recommended by our contractor.

I normally get my electronics through P.C. Richard. We got a TV about two years ago and then a year ago, we got a washing machine and a refrigerator. I normally get good deals. I like their sales but their repair customer service is awful. Their techs are very unprofessional and they need better training. I like the outside guys they use better.

Our experience with P.C. Richard & Son was awful. In the beginning of the year 2024, I purchased a washer, dryer, and a stove from them. Everything was fine until the dryer. The dryer, from day one, everything is like digital now, so I thought it was me getting used to it, but the dryer was not drying properly. And I had three technician visits, and they were telling me that it was my vent. I had my handyman look at it and they were saying there was nothing wrong with the vent.

I have purchased from P.C. Richard in the past so I was being a repeat customer. The first appliances that I purchased, I didn’t have problems with it and it worked. And then when it did go out, they gave me a gift card and replaced it.

P.C. Richard & Son reps are very professional. They’re very easy to work with and they were able to explain everything well. I would recommend them.

P.C. Richard & Son is in the neighborhood and they are closer to me than any of the other major appliance dealer so it is more convenient for me to go there. When you get into the building, the CSR will approach you and try to find out if they can help. If you say no, they leave you alone to browse.

I bought things from P.C. Richard & Son in two different places. One was in the Bronx, one was in Scarsdale. Their sales counselor and the customer service team are good. Their prices are competitive and so far everything was good.

P.C. Richard & Son have good customer service and I’ve referred them. I was on their website and I was surfing a lot to find what I wanted. I was looking at the warranty that they offer or their fix it plan that they offer for eight years.

P.C. Richard has a wide selection and availability of showrooms and stores.

I’ve had a P.C. Richard & Son account for decades. I was a builder, and I’ve always used it for all the houses I built and commercial properties I worked on. In addition to that, I’ve used it at home for years. Cliff is my salesman that I always request because he’s always taking good care of me. He’s really good.

The service of P.C. Richard & Son has always been good, and their customer service was very helpful. Currently, I’m dealing with a warranty issue, and they really should send the same technician each time. I’ve seen five different technicians so far, and I still have a problem with my fridge.

I’ve been dealing with P.C. Richard & Son for years and the whole team was very nice. My experience has been excellent.

P.C. Richard & Son is a well-organized appliance place, and my son had a very good experience with Brian in the Route 17 office in Paramus, New Jersey. He is also who I dealt with and he was wonderful. Before my refrigerator, I bought something else from them and they were always very nice in there.

We purchased a refrigerator, had it for two years, and it broke. P.C. Richard & Son has been great with following up with me and they plan on letting us go out and buy a new one. And so, I’m happy with that because it’s been an ongoing thing since December. They called me back today to let me know that they can’t fix it. Before, it was just the fan and they redid the fan. They tried, but it was obviously a lemon. Overall, they were excellent, excellent, I have to say.

NORTH HAVEN, CT employee “Joe” was incredibly unprofessional over the phone tonight 3/4/2025! When it became obvious and we realized he was not interested in providing us w/ the help we were asking for (they were closing in 8 mins), we asked for his name…. And he was too afraid to give us his real name!! Who does that? Maybe a 12 yr old little boy who just got caught spying on little girls or something. BUT A “GROWN MAN”.... SHAME ON YOU ALL! On the flip side, NORTH HAVEN, CT MANAGER - MARK was Intelligent, Personable, Professional, Mature and an Asset to the company! Mark…. You get a Promotion and Raise! 🤑🤑🤑 Al…(to quote Trump) - You’re Fired!! 🤮🤮🤮

I'm very happy with P.C. Richard & Son. I have been purchasing from them for 30 years because I live close by and I like the people, and the service. Frank is the best salesperson. Last month, our refrigerator stopped working. A technician came, looked at it, and it needed a new compressor, so he replaced it. I have appliances which are 35 years old, and I’ve got newer appliances, and I always get extended warranty.

P.C. Richard has good prices, repair service, and it’s just in my neighborhood. The people there are friendly and helpful. I’ve requested service, and the technician was good. He came on time, professional, knew what he was doing and he did a good job.

I've just had a couple of service calls with P.C. Richard over the last month. I had some issues with the appliances. And the interaction could not be better with the technicians. I bought the appliances four years ago. My salesperson was Richard in the Woodbridge location and he was excellent.

I've been buying from P.C Richard & Son for a long time. I trust that they stand behind their service warranty and their prices are very competitive.

I bought a refrigerator from them and immediately, the icemaker went bad. But it’s a common thing with that type of fridge. The tech came and he had a new one. He unplugged the fridge and put the other one in. It only took him 10 minutes. I have dealt with them for a long time and I will continue to do so.

I’ve had an item serviced. They usually send the same repairman, and he's awesome.

Outstanding Service at PC Richard's! I recently had the pleasure of purchasing a washer and dryer from PC Richard's located at 2323 Central Park Ave., Yonkers, NY 10710. My experience was made exceptional thanks to the outstanding service provided by salesman **. From the moment I walked into the store, ** was incredibly welcoming and attentive. He took the time to understand my needs and preferences, demonstrating remarkable patience throughout the entire process. His communication skills are top-notch; he explained all the features of the appliances clearly and answered all my questions with confidence.

I've used P.C. Richard for many years and they have a wonderful salesman there named George that I continue to use. He knows me and knows what type of things I'm looking for. He's always very pleasant and gets everything done. He also does a wonderful job helping me pick out appliances that I need. When I need something, I go on the website and I pick out what I want to purchase and call George for better or cheaper options. I don't have any problems with the website.

I like P.C. Richard & Son in general, and their selection. I chose them for convenience, and keep coming back because of their pricing and reliability. They are customer-oriented. Their salesmen were always patient, very helpful, and knowledgeable.

I shop at P.C. Richard because it’s convenient and close by. They also offer the best prices. The last two I purchased from them were Frigidaire products. The sales representative, Joe, has been excellent. He's very knowledgeable, friendly, and a nice guy. We ask for him each time. He's an excellent salesman and takes care of us. I’ve already referred two people to him over the years.

I've been a customer at P.C. Richard for six years. I've been recommending the company and using it through my company for about 10 years, buying mostly appliances.

We’ve dealt with P.C. Richard for a long time and we’re very satisfied with our experience. They have a sales rep, a young man who was very nice. We’ve bought air conditioners from them, among other things, and we always buy from them because they’re local.

I trust P.C. Richard & Son. They have good warranties, including extended ones. I bought a refrigerator, stove, microwave, and dishwasher from them.

I got a refrigerator, stove, dishwasher and washing machine from P.C. Richard because at that time, they were one of the best appliance stores. But lately, they’ve been going down the drain because the sales representatives are either not enough or they’re rude. When you go to the store, you don’t have no one to help you. I went there trying to find out about the refrigerators. And the guy told to look for what I want and whatever I find, I could come back and get him. I had to go all the way at the back of the warehouse and he was in the front of the store. For someone that had bilateral knee replacement less than two years ago and a back problem, there wasn’t any real help.

I have a stove in my apartment which we bought from P.C. Richard. We needed new knobs that was appropriate for the stove. The gentleman that dropped off the new stove knobs was amazing. He was polite, respectful and very interactive. He was compliant, heard our needs, and did a good job accommodating us. It was very customer-friendly interaction. We are satisfied with the visit.

P.C. Richard & Son sent a technician for the dryer. He came and did something very quickly and it seemed to work. He was good and very friendly and was here for only 15 minutes. But now, it seems that it takes too long to dry. He thought it was just the vent, so he replaced it and it looked like it was okay. We will wait to for another laundry to see if it was just one load that had too much clothes in it or we may need to call for them to come back.

I purchased items with a P.C. Richard warranty four years ago. The experience with their customer service has been beautiful. I was impressed byt the way they resolved the problems. They're doing a fine job so far.

I didn’t purchase anything recently from P.C. Richard, but I got my TV fixed. And I’m not really satisfied with my experience with P.C. Richard because I would have preferred for my TV to be replaced, being that it’s been just under a year that I had it. And also, it took two weeks for the repair to be completed. It took about a week for the technician to come out and assess the situation, and then I had to wait an additional week to get the part. And so, when the part came back, they replaced the motherboard in the TV, and it was repaired. But I’m really not happy with it because I had to wait long and I feel like I have a refurbished TV and not a new TV.

The service from P.C. Richard & Son was excellent. The interactions with the customer service were awesome. Contacting them online is great and he even calls before he arrives. But the Samsung refrigerator is just terrible. The ice maker that he already replaced has a problem again and it's just not looking like he can do anything else for it. He's just coming back next week to replace a cracked basket. But it's not going to change anything. He fixed the problem for now, but it's going to happen again because of the way that Samsung's ice makers are designed. It lets moisture into the basket and it freezes up. I've had this same issue replaced twice already and it will probably happen again.

I ordered a laundry machine that was delivered yesterday. Despite the great experiences I have had speaking with in-store agents at the Steinway location, my delivery experience yesterday has left me done doing business with them for good. Two guys delivered the machine. Upon arrival, there was a dent towards the bottom of the machine [see pic]. I was under the impression that I would have the machine installed for free at the same time as the delivery. One of the guys assured me that the installation was an additional $120 and said that I could either call and schedule an installation for a later time or pay him $120, “off the record” via cash, Venmo, or Zelle, to have it installed then.

Just order the washing machine. They called and said it would be delivered on a certain date. Never showed up. Never called them up. They come up with excuses and lying about damage and possible not picking up the order. PC Richard is one of the worst. Plus many times I've ordered and not learned my lesson. Things come damage, few years go by and I forget and do it again and learn my lesson again. I personally would not order or buy anything from PC Richard. Try other outlets.

Submitted my claim on time. Was never notified that there was an issue with the serial number. Now they are saying it’s too late for my claim to be processed. It’s obviously deliberate. They do it on purpose hoping people would go away and won’t complain. Disgusting.

I have been without a fridge for 1 week. Fridge has been serviced 5 times 3 by Samsung directly. Now PC & Richard and son send two technicians. First did not know what we had doing but made a report. I was send a second tech with knowledge of first one and still just look at fridge on a business day. No repairs but also agree fridge has too many issue and should be replace but still nothing. All my food- meat, milk, fruit in the garbage.

After a couple visits to PC richard and Son in College Point, I was greeted by Fausto ** who's charismatic, professional, enthusiastic personality convinced me to purchase the posturepedic base that I needed for my posturepedic mattress previously purchased at PC Richards. He went above and beyond together with his manager Tony, to accommodate my purchase and provide me with excellent service at all time. Fausto **, is one of a kind salesperson, if you need to get a royal treatment look for him at PC Richard in College Point, NY. Thank you Fausto. 👍👍👍

I purchased a refrigerator and a Samsung range. So far, the refrigerator seems to be okay and the Samsung range isn't living up to my expectations. They’re good and they send technicians out fairly quickly.

I’ve been doing business with P.C. Richard & Son for more than 20 years. I’ve purchased several appliances there, including a refrigerator, stove, and dishwasher, mostly GE and Frigidaire. Everyone was very nice. I dealt with the manager and the delivery guys, and everyone was very professional. I’ve never had a problem.

I've been working with P.C. Richard for years. I moved into a condo seven years ago and the seller put a 10-year warranty from P.C. Richard on all the things in the kitchen. My refrigerator had to be worked on extensively three times over those seven years, but they have rectified it.

Customer service department what a joke. My dryer went on fire. My entire house was filled with smoke. They sent the repair man that didn’t open The machine. He ordered new parts. A week later repair man comes with parts, open the machine, put the parts in the inside of the machine is all burnt because it had a fire, so he order more parts. I called customer service three times trying to get a supervisor all three times. They refused to put a supervisor on the phone. They’re sending another repairman back with more parts. I’ve been without a dryer for a month and the entire inside of my machine is all burnt from a fire, and they expect me to continue using this machine, Pc Richard customer department is a joke. Home Depot now has the same warranties for less money. Do yourself a favor. Go somewhere that does the right thing by their customers.

P.C. Richard was a good one. I got a refrigerator and a stove. The items are of good quality. I've been with them for a couple of years now. It was overall good. They seemed knowledgeable and helpful. It's a good store to shop at. I had an overall good experience.

My wife purchased a washer and dryer through P.C. Richard & Son and she said it was all good. We had the washing machine replaced three weeks later because it was making a noise and wasn't spinning properly. When there is an issue, my wife just calls P.C. Richard and it's easy to do. It's making a noise again, so she is going to be calling P.C. Richard to have a guy come look at it again. Their service is good and they come right away.

I recently had my house renovated and my architect used P.C. Richard & Son to buy the appliances for the house. Some of the appliances they bought were floor models, so we took out the warranty on the products and I had to call customer service to get them to come over and repair it. They did that and they were very good from what I can remember. I will probably buy other things too, but I haven't done that yet.

My parents were always interested in buying P.C. Richard’s products. I've bought quite a few things from them myself. I bought dishwashers, washing machines, dryers, and refrigerators. I bought my two large TVs there too. Generally speaking, P.C. Richard is very good. I'm really happy with them and I go back to them all the time.

We've been doing business with P.C. Richard & Son for years. I got it all, their stoves and refrigerator, probably about 10 to 15 years ago, filling up the whole apartment. Then just recently, about five years ago, I bought my house out at Ronkonkoma and replaced the old refrigerator, washing machine, and dryer with ones from P.C. Richard that they had in the store.

I bought a refrigerator from P.C. Richard about two or three years ago. It’s a Frigidaire with a bottom freezer, which I had never had before. I actually like the fridge. But I was a little disappointed that it had to be repaired twice within two years for two different issues. Fortunately, I took the insurance, which I normally never do.

P.C. Richard & Son is next to my home, so it’s convenient for me to look for new appliances and household items there. George, the sales counselor, was excellent, and my experience with the customer service team was good.

P.C. Richard & Son is a company my mom uses. I've been shopping with them for a really long time off and on. The prices are pretty affordable. When I had an issue with my refrigerator fitting, they were really helpful with making sure I got what I needed. The refrigerator wouldn't fit in the space I have. They helped me with the measurements and told me exactly what to order next time. They really helped me troubleshoot the issue with my refrigerator and other appliances. It would take them about a week to fix the issues. Sometimes I have to call to better understand certain product information.

I am extremely disappointed with the delivery crew who came to deliver my washing machine and dryer. They were disrespectful, rude, and unprofessional throughout the entire process. When I politely asked why they were using a hand truck to take the dryer up the stairs instead of lifting it with straps, one of the guys responded in an extraordinarily rude and unprofessional manner. It’s basic decency: you don’t come into someone’s home and behave disrespectfully. That’s not how it works. This was an unacceptable experience, and I would not recommend this delivery service to anyone.

When I bought these appliances, I was mainly looking for a good deal and a place that had everything I needed. Two years ago, I bought a bunch of appliances. A refrigerator, stove, microwave, living room heater, two TVs, and a washer and dryer, for about $5,000 worth. I didn’t get extended warranties on any of them because I usually don’t.

We'll go back to them again.

I’m not a satisfied customer of P.C Richard & Son this time. The technician gave me a new part, called the halo piece, for the inside of the refrigerator. He said it was a defrost issue and defrosted it, but the problem persists. I’m not getting cold drinks from the refrigerator section, only the freezer works. I believe the refrigerator needs to be replaced.

P.C. Richard & Son is a local company. I've been going to them for years, whenever I need something. The last thing I bought was a dishwasher.

I usually go to P.C. Richard & Son for household items because I can get what I need quickly and at a decent price.

We found P.C. Richard to be reliable. They seem to have the item in stock always in our range, our dishwasher. There's one item we did try to buy from them, and it took a month for it to come in. The man who came out and delivered it was very helpful and knowledgeable. He's always cooperative. Very Good. But unfortunately, when the microwave oven was delivered. It was too big for the range. Three days later, we got a refund. No problems, no questions asked.

I chose P.C. Richard & Son for convenience. Their salesperson was fine, but I had issues. A washing machine broke after three uses, and then it was a pain in the neck. The technician they sent said it was fixed, but it wasn't. It was painful to get them to replace it, too. It seemed to be too many circles I had to go through, and when they finally okayed it, and they said, "You gotta go to the store and get a new one." But then the store called and said, "We'll handle this over the phone." It all happened in a day, and it could have gone smoother. But in the end, they did what they could.

For years, we’ve gone to P.C. Richard & Son when buying appliances. They have good products, and the service is usually decent. I’ve bought a French‑door refrigerator and a washing machine there. Their pricing is fair compared to other stores, even though it could always be cheaper. You tend to go back to what you know is good.

My family has always gone to P.C. Richard & Son, so I’ve continued going there. I’ve bought washers and dryers, refrigerators, stoves, air conditioners, TVs, and beds. Every experience has been good. I’ve never had a bad one. I’ve never had issues when taking out the warranty. They always work with you and try to help you get the best possible deals.

I purchased an oven, stovetop, microwave, and refrigerator at P.C Richard & Son before. The sales team was fine, it was during COVID and very difficult to deal with anyone that time. I don’t have any problems with them.

I’ve been a P.C. Richard customer since 1992, so we’ve done business with them for 30 years. I've never had a problem before this, and I would hesitate now to go back and buy something from them because the customer service was just awful and it’s been an absolute nightmare dealing with them.

I’ve been dealing with P.C. Richard for years because I have rental property, so I purchase washing machines, dryers, and refrigerators. Most recently, I purchased a refrigerator, and the sales clerk has been wonderful. I’ve been dealing with the particular sales clerk for a number of years, so I know them very well. They’re very respectful, know their job, and do it well. As for the customer service, they’ve been fine and polite and have answered my questions if I have any. Also, if I have to set up a service appointment, it’s dealt with.

We've been shopping with P.C. Richard for years. Generally, we’ve had a good experience with them. We’ve purchased several refrigerators and a dishwasher. The sales reps are great.

We’ve got excellent service from P.C. Richard & Son. We bought appliances and electronics from them and if we ever had a problem, which we typically do not, they are right on the money to rectify it. They're available, respectful, pleasant and truthful. If they think something is not for me, they'll let me know. They're not low cost by any stretch, but they're not overly expensive. It's been a wonderful experience in all aspects with them.

Over the years, I’ve gotten a refrigerator, gas grill, and TV from P.C. Richard & Son, and I’ve had very good service on all of them. I found their salespeople extremely knowledgeable and very helpful. If you don't know what you're looking for, they will help you find what you need.

Visited Rockville Centre location to purchase a microwave at the recommendation of my brother in law. I was greeted by Mark **, his service was quick, efficient and he was very pleasant. He assisted me with great knowledge of what I was shopping for, and from this experience I will always go to P.C. Richard's for future appliances.

If there was an option to not select any stars, I would. I have been without a working refrigerator for 3 weeks now. I could not host Thanksgiving as I usually would as the technicians and customer service staff are completely incompetent. I called many times to have my issues taken care of and I hear is, "We will order the parts." Lo and behold, the right parts were not ordered and they sent a technician to the house to put in a new ice maker in a fridge that is inoperable. Does this make any sense?! I have taken off many days from work to be here for service and again I do not have a working appliance.

PC Richards in Bellmore is our go to for all our appliance and TV needs. Prices are fair and the staff is friendly, knowledgeable and always happy to help. Salesman Alex is the best, if he’s available he’s our go to guy!

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm. The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage of the unit or the hallway walls, THEY COULD NOT SPEAK!!!)

PC Richards Knowingly sold me BOSCH Appliances (wall oven and dishwasher) that completely rusted in less then 3 years and will do nothing to solve the problem even though i paid for 8 year warranty. I searched on the internet and found 100's of similar complaints of Rust on BOSCH appliances, yet they continue to sell this defective product to their customers. SHAME ON PC RICHARDS.

The buying of the appliances went off without a hitch. MO from the Paramus store was great. My issue is the extended warranty that is leaving me without a refrigerator for weeks. Nice to have the warranty but not worth it if it takes forever to get an appointment and repair.

I ordered a pair of Apple AirPods Pro 2, but the box arrived already opened, looking either refurbished or previously returned by another customer. This was meant to be a gift, so it was embarrassing to receive it in this condition. The box itself looks worn, which likely explains why the seal was already broken.

I bought a refrigerator, a stove, a microwave, and an air fryer. This year, I bought an AC unit. I live in New York City and there are not too much large companies for electric appliances, but P.C. Richard has a lot of selection. The reps are really friendly and the price is good too. Before I go to the store, I usually research online and check the price. When I purchased the AC unit, it was cheaper than online. I like that the delivery is good and I also like the insurance they have. Some technicians are not that good though. One of them lied to me, but eventually they fixed it so that's okay.

The rep from P.C. Richard was very professional. Everything went well. I like the availability and that the rep really knows the product that he was selling. He was very helpful. I called the customer service because, at the time I ordered, the machine was not there. They didn't have it yet in stock. They had to order it. They told me that I will have to wait for a while. And when they were ready to deliver it, they did deliver, but the setting was not proper. There was some plumber we needed before they could install the machine. So, they had to go back with the equipment until I found a plumber who will fix the place, and then I called again for them to come and deliver.

I usually purchase all my appliances from P.C. Richard. I usually go into the location and the customer service is very good. P.C. Richard is also very reliable and they try to get people in for repairs. I purchased a Samsung washer and dryer and it's really a bad product. It has nothing to do with P.C. Richard though. The Samsung washing machine specifically is one of the worst washers I've ever had in my life, and I'm not the only one that says it. The technician always tells me the many problems with this machine. I got a warranty on the washing machine and they're constantly here for the repairs.

P.C. Richard always has good prices and good warranties. I've always liked them, how they treat me and how the sales process is. I've bought most of my appliances from there and they've always been great.

I went to visit P.C. Richard to check purchases and found that they had everything I needed. The fridge and the dishwasher were broken and I decided to replace them. The sales rep was informative and very helpful. He showed me a couple of choices and what the latest model was. He double-checked to make sure it would fit. I appreciated his professional service and the price was pretty much what I was hoping to spend. I was glad I bought from P.C. Richard rather than from a big box store or any place else.

I bought a new fridge from PC Richard and had an issue with it. When they came, they put the fridge but one door was higher than the other. They came twice and fixed it. This time, my 1-yr old oven hasn't been working for over three months. It's locked, and I do not know how it's locked. The technician came three times but they could not fix it. I told PC Richard maybe they should send a replacement but they've given me a hard time. On Monday, they said two technicians have to come. They want to fix it. But it's been over three months which is a long time for a customer to wait to use their appliance. It's very frustrating. This might be my last business with them. I've purchased most of my appliances from them and this time I'm having so much issues, but they're not trying their best to solve it.

P.C. Richard & Son is a staple in New York. They sell electronics and appliances, and it's where people would go to buy what they want. I've bought a washing machine, a dryer, and a stove, and my experience has been good. The sales rep was knowledgeable.

I have continued purchasing with P.C. Richard & Son because I've always had a very good experience with them. If I have a problem, they always take care of it. I spoke with their sales rep, John, and he was very personable, honest, and informative. Also, I've bought a refrigerator, a stove, a dishwasher, a washing machine, a dryer, and a microwave and the quality is good.

Go to P.C. Richard & Son. We have a person that we always go to.

The item that P.C. Richard & Son sent wasn’t good because the day they delivered it, it was broken. P.C. Richard had to come in, pick it up and bring another one. One week and some days after, they brought another one. That one didn’t work again after a few weeks. P.C. Richard had to send somebody and somebody came in after one week. I had to throw away most of the things that I had. I cannot put them in the little fridge. P.C. Richard came and fixed it but I don’t know if it would work all the way. Also, I bought a brand-new fridge. But when they came, they replaced it with a floor sample. The paper that they gave me says so. They're supposed to give me a brand-new fridge. Floor samples can be there for a long time and used for events. At least P.C. Richard came and changed the fridge.

P.C. Richard has very reasonable prices. I've bought a washer and dryer, a stove and a dishwasher, and they're good. However, when I needed repairs on my machines, it was long and drawn out, and they have to come back. They also didn't give me the right lint catcher for my dryer. Overall, I've had a good experience with P.C. Richard, and I'm happy with it.

We bought the refrigerator, a washer, and dryer. It was a good experience. Initially, the water wouldn't come out. We had to call P.C. Richard & Son back. The tech tested to see if our water was on, but it wasn't. And the hose had a hole in it. It was an old hose, not the hose that came with the refrigerator. Prior to him leaving, I asked him to make sure that the water was turned off because we weren't in the house yet. He said it was, but he didn't fully close the water. The next day, when I came here to look at the house, the basement had water in it. But besides that, everything was okay.

P.C. Richard is close by, and they always work with my delivery. When I go there, they're always welcoming me. They always help me out and give me good information. So far, I've gotten a couple of things from them and their products are really good. I've never had a problem until now with the washer. I have it for a while now, and it's still under warranty. What I like about their warranty is it’s top-notch. I've gone to other places where I bought stuff and they sell the warranty for a third party, but they're not easy to get ahold of. I thought I was gonna have that problem with P.C. Richard, but I didn't at all. They came out and tried to get it squared away. They're gonna come back on Wednesday.

We've been P.C. Richard customers for many appliances for a long time. Most recently, we bought an LG refrigerator which they delivered. However, the refrigerator broke down. The hotline to get service scheduled can be improved a little bit.

Most recently, we had a gasket put into the refrigerator after some back and forth. P.C. Richard contracted out with some company who told us P.C. Richard doesn't do this kind of work. They have to contract out. When the first guy came in here, he was rude. We called them up and told them not to send him back but he showed up again. They couldn't get the part then they got the wrong part. Considering the refrigerator wasn't even a year old, I was surprised they couldn't get a part. We finally resolved it three weeks ago and the guys who installed were P.C. Richard workers. I always tell them I don't want anybody else coming into this house, only P.C. Richard.

The reason I chose P.C. Richard and Son this last time is I have 18 to 24 months to pay for my purchase before I start paying interest. I haven’t had to pay a bunch of interest. My dryer is about to go on me. That was the biggest thing to me. The first time, I wanted to just go into the store, and each time. The last time I went to a store with my daughter, when I purchased the lounge chair, was four years ago. August, I went into the store with my son-in-law. The salesperson that my son-in-law deals with there called and made sure he was in. We went in when he was there, and we dealt with him. He was good. The mattress is not as comfortable as the first was, but it's okay.

P.C. Richard is great. Over the last seven years, I've been shopping with them and I haven't had an issue yet, which is why I go back. Whenever I'm gonna get some appliance, I go straight to them and usually, I try to get insurance. In case anything happens, I would directly call the insurance people.

I always use P.C. Richard. The customer service team is good. They are very cooperative.

We went in the store and got a washing machine, and it's been good. We had a couple of service calls but it's standard and the process is easy. I just call the store then they send me a repairman. They give me a date which I expect them by. They're good.

We had a refrigerator that we had for quite a while and it just died. So, we needed a new one. My father decided to get a replacement from P.C. Richard and we just needed something that was functioning. However, the panel had a glitch in it, and the part was replaced. A young man came by at 7:30 in the morning, and he was excellent. I was on my way to leave for work, but he was so quick that he was able to do the changeout.

I got a washer, a dryer and a freezer from P.C. Richard, and all three appliances are Samsung. It was a good experience. The products are good as well, but now I'm having a little issue with it and they've been coming to service.

After Sandy, I had to buy all new appliances and I was treated fairly at P.C. Richard & Son. That's why I went back. The rep knows me, so he was like a friend. My refrigerator crapped out. P.C. Richard took two weeks to send a repairman. But the repairman was nice enough. He said that there was a shortage of repairmen.

P.C. Richard & Son had everything I needed and their prices are reasonable. I bought a lot of stuff off of them. I bought a couple of TVs, a washer and dryer. The rep was an excellent guy. He knew his business. He gave me a fair price every time I got going. If anything broke, P.C. Richard would fix it right away. I would buy more stuff.

We have bought things from P.C. Richard & Son in the past, and we've had good luck with them. We bought an air conditioner and a toaster oven. We also bought and a 43-inch TV a while ago. The rep was very helpful. He did a good job. We had a little issue with the TV. The technician came and took care of it in a heartbeat. He did a great job.

I liked the prices. But I got kitchen appliances and a mattress, which I'm very disappointed with. It's sagging and lumpy. We have not been getting a good night's sleep. P.C. Richard & Son did the assessment. They sent the technician out to do the evaluation. I'm waiting for someone to contact me about what the next step would be. Good customer service.

I purchased a washer, dryer, and stove a couple of months back from P.C. Richard & Son. I purchased extended warranty with it. I've called P.C. Richard out several times regarding my refrigerator, especially this past year. My refrigerator wouldn’t close. P.C. Richard came out three times. They put some type of rubber thing around the door so it would close. Back in July, there were puddles of water in the refrigerator. And I could see the water dripping. I called P.C. Richard. They sent someone out. The guy came, opened my refrigerator and said, “You're blocking all the vents. That's what the problem is.” He didn't move anything.

P.C. Richard & Son has good service. My refrigerator has been acting up so they came over twice for service. They worked on repairing it. I scheduled on the website. It was easy. They have a self scheduling. But they were busy. I couldn't get an appointment for 10 to 14 days. My refrigerator wasn't getting cold enough, but it still works. I was able to still use it. And I had a mini fridge. But if the refrigerator got completely conked out, it would have been more of a problem. If I had to wait over a week and I have no refrigerator, that can be an issue. I'm still not 100% sure if it's fixed. The fridge compartment still doesn't seem to be cold enough. I'm still working on it with this fridge, if it will finally be repaired to my satisfaction or if I might have to see if P.C. Richard & Son will give me credit and I would buy another one if it's not able to be fixed completely. But they stood behind it. Also, they were always kind when I called.

The old stove was old, wasn't working right and couldn't be repaired. So, we needed a new one. The reps from P.C. Richard were very friendly and nice. They showed us several and what options we had with the stove and we talked it over. We liked the particular one we bought and we're still very happy with it. They were very professional and truthful. They said they were gonna be at a certain time and get something done. They came and in 15 minutes, everything was done.

My family has dealt with P.C. Richard's for over 40 years and I’ve never had a problem with them ever. The customer service is very effective, customer conscious, answered every question and gave more information we wanted. So, it was very positive. We’ve purchased televisions, refrigerators and a washer and dryer. All our appliances are from there.

P.C. Richard is close to where I live and they have repair people to back up what they sell. The sales person, Abraham, who we've dealt with for other things is very helpful. When we go, we make sure that we’re dealing with him. He's been very competent. The customer service experience was very positive.

I purchased a very expensive but defective 75-inch television. I needed to bring it back and replace it the same day of purchase, and now less than a year later it is completely inoperable. I called the store and the only option they offered was to send someone to my house 5 days later to confirm the inoperability (then I assume wait for more time-consuming steps to replace it). When I expressed my frustration, I was rudely dismissed and told to contact corporate. I contacted corporate who only confirmed the appointment and told me that was the extent of their job and referred me back to the rude store employee. While on the phone, I requested to file a complaint with corporate against the rude store employee (Stephen) and after 40 minutes on the phone was told "since most people were on lunch" it would get done later and I could expect an email in about an hour - which I never received so I assume was never inputted.

I always buy my appliances from P.C. Richard. Their customer service has been excellent and very helpful. Recently, the repair guy did what he could do. They're not allowed to touch dryer vents, so it was not his fault. But he told me what to do and he tried to help. He stuck his hand up there and pulled out something that was clogging it. My problem is when I first purchased the dryer a couple of years ago, they installed the dryer vents improperly. That's why I'm having a problem now and that's why I had to spend $800 with the dryer vent guy to fix their problem. So, I'm not happy with their installation. But other than that, I also had P.C. Richard out for the washer because it was under warranty and they fixed it.

I bought a dryer and a dishwasher from P.C. Richard & Son and they were great to work with. I had my dryer fixed about a week ago and their customer service reps helped me with the appointment. Then a guy came out to look at the dryer and he was very thorough. He came to see what part was needed and the part came in within two days, which was a good timeframe. Then I called to schedule for the guy to come back to install it and everything was done in a timely basis. P.C. Richard was responsive and they showed up when they were supposed to. I would consider using them for my next purchase. But the Samsung dryer is not like my prior dryer. Things are getting a little bit cheaply made but that's more of an issue with the manufacturer than P.C. Richard.

I purchased a Whirlpool washer in 2021. I purchased an additional, extended warranty as well. Earlier this month, I called the PC Richard service dept because the washer was loud and rocking during the spin cycle, and the clothes were still wet when the cycle finished. They sent out a repair man later that week who informed me the drum had to be replaced and the part had to be ordered. I had to wait several weeks for the part to arrive and then scheduled another service appointment to have it installed. I was given a 4 hr window in which the repairman would arrive. On the installation date, (I took the morning off to wait for repairman) nobody showed up. I called the service dept and dispatch said they couldn't get to me for several more hrs.

I've buying appliances from PC Richard for over 15 years. All my transaction are always excellent, never any hiccup. This time I took the risk of purchasing a bed, I had the pleasure of meeting the most wonderful sales person Marc in Union New Jersey. He was very patient, attentive, professional, and a very good deal breaker. No need to ask. He's a pro at his job. I gave him 5 stars. He's the face of that store. I will be going back to purchase a new refrigerator.

Poor customer service experienced with dishwasher. Wide installation window had me waiting all morning on a weekend and then unit arrived damaged. Customer service was indifferent and begrudgingly replied to my time requests to reschedule. Follow-up contacts with customer service were also met with indifference. Unit was eventually installed without issues but the customer service leaves much to be desired.

I have done business with P C Richard’s for years. Now I’ve learned a valuable lesson.NEVER to buy from this company again. Service is bad. I had a technician come out to look at this appliance. Mind you when I called on this product they knew what kind it was and what the problem was. I was charged over two hundred dollars and the technician told me he would need another technician to help him. He also asked me what the problem was like I’m a technician. He knew what was wrong with it from the phone conversation I had with the service dept. I’m done with PC Richard’s. NEVER again..

PC Richards is a scam with the return policy. The deliver man open the box of the TV and I did not give them a signature. They stated the box is opened/signed and this is the non returnable policy. The delivery man emailed me the photo of the open box and the person in the building signed for the item. Within 24 hours I requested a refund/return of the TV. The amount is $2393.06. PC Richards refused the refund/request. PC Richards will refuse the dispute with your credit card. Please go to Best Buy or any other major electronic company with fair policies. Do not buy from PC Richards! Customer service on the phone will deny any type of refund request for any expensive items. Do not risk it.

Unfortunately management and staff at the Union, NJ location have caused the greatest upset along with mental and physical stress to my parents health who are elderly. July 1, 2024, my parents purchased a Premier stove from P.C. Richard and Son in Union, NJ. August 10, 2024 P.C. delivered a damaged stove to my parents' home after a 5-6 weeks waiting period (the stove came from Wisconsin). The stove was severely damaged and PC Richard's store manager asked if we would want to keep the stove and credit us $50.00. This was a huge insult to us (photos attached). The driver took the stove back to the warehouse and placed a new stove on a backorder.

Have been waiting for a refrigerator since August 20 to be delivered. That didn’t happen because a salesman I wasn’t working with changed the delivery to August 30. Mind you I had to take the day off and lose a lot of money, I had to make the call to find out when delivery on the 20 to find out on the day it had been changed. Now delivery is for today 9/10 between 1045 and 145 and they are still not here. Was told by store manager they there are two stops before me at 345 so I’m still way past 4 and not a happy camper. So again could have worked and lost a lot of money and all I got was an "I’m sorry" and that he will talk to a few people when they get back. Never had trouble with any other companies. They are horrible.