P.C. Richard & Son Reviews

Years ago, we got a dishwasher. They installed it, but it wasn't done right, and we wound up with a flood. They made it right. They didn't try to say it wasn't us or anything like that.

I went to P.C. Richard because nothing else would fit in my house. I bought everything there, the dishwasher, refrigerator, washer, and dryer. Scheduling is fine, and this time the delivery was good, but last time they had to come back three times.

I recently went shopping at the Oceanside store looking for a washing machine and a refrigerator. Sean ** was my salesperson. He was knowledgeable and patient. I bought the washing machine that day and I am very happy with my purchase.

I really do not have enough negative things to say about this company. Their phoneline hold message brags about how amazing their customer service is, which is downright comical. I have so much I could complain about given my recent experience but I will try to distill it to three points: 1) Never could get a straight answer about what the hold up was in getting the certificate of insurance completed on my stove delivery. It was always a new "so-and-so" the manager was waiting on to finalize things and the story would often change. 2) Once the COI was processed, I was told the product was OUT OF STOCK, delaying my delivery further - we were now moving into WEEK 3 POST-PURCHASE. 3) When trying to arrange the delivery, I was told (after having rearranged a ton of business commitments during the two prior weeks) that the fact that I could only offer 4.5 HOURS on the day they chose "was going to be a big problem."

Minor issue was the driver showed up one hour and twenty minutes after he called and told me he would be in 25 minutes. But the bigger issue is once they dropped off the new stove and microwave the delivery people started walking out the door. I stopped then and asked if there were going to assemble my expensive stove. He said you did not pay us to install. I said I am not asking you to install, I am asking you to put the oven handle and all the other items that go with the stove, which are in separate boxes, together. I said installation is different from assembly. He said no they don't assemble stoves. I called the store in Milford, CT, and was told that I did not pay for installation. I told them that they should tell customers that installation and assemble are not done unless a separate fee is paid. That is poor business ethics.

The P. C. Richard’s salesman at the location was very helpful. Their hours and their availability for warranty is better. I have recommended P. C. Richard to my daughter. She went there and just bought appliances from them also. My issue recently has been with my extended warranty which is with them. There was rust on the outside of the refrigerator, and the technician couldn't do anything about it.

I decided to shop at P.C. Richard because of their service. When we went to their location, their salespeople approached us and the interaction was easy. They were knowledgeable and gave advice on which machine to buy and why.

I am sorry that I purchased equipment from P.C. Richard & Son, it’s been the worst. We installed a brand-new kitchen and I purchased a brand-new stove, dishwasher, and refrigerator.

I bought a bunch of appliances from P. C. Richard for multiple houses. The representative at the location I worked with is good. He does his job and is knowledgeable. Getting something fixed or filing a claim is sometimes okay, and sometimes a struggle. It’s fifty-fifty.

We went to P. C. Richards on a weekend. Most of the sales reps were there and were busy. So, we just wandered around without anybody bothering us. We were able to browse and look for what we wanted without any hassles. When we went to look for a representative, we were able to find one. We told them to pull up our previous purchase history, because we wanted to know the replacement for the dishwasher that we currently have.

I have been a customer of P.C. Richard for about 20 years and have purchased air conditioners, refrigerators, and washer and dryers from them. We’re joined at the hip. While they are quick to offer services, the experience becomes frustrating once something breaks. They'll say, “Maybe that order is on backorder,” or “This is not my department. You have to call service, the warranty phone number.” Then you call, but they have limited service hours, close at 4 o’clock, and aren’t open on weekends. Although you’ll get something immediately from the store, the first time it breaks down, you’re left dealing with a third party, which at times is a lousy situation.

I love P.C. Richard & Son. I’ve been with them for 20-plus years and I recommend them.

I purchased a fridge, stove, and a microwave from P.C. Richard & Son. When my fridge broke down, it took two months for them to repair it. That was awful since I didn’t have a fridge for two months. I have a problem with the people scheduling appointments. The issue should be fixed right away if it’s an emergency, like my fridge. Instead, it took a week for them to send someone out. After that, there were parts to be ordered, and it took another two weeks for that. The technicians are fine, and I don't have a problem with them. They're cordial and respectful of the home. P.C. Richard's customer service is good, but their repair and warranty suck.

For years, we always buy from P.C. Richard. All my appliances and all my beds are from them. And when I finally had something going wrong with something, they did not do what they were supposed to do. The refrigerator is working fine now, there's no more smell, but it took almost three months to fix it. In the end, they sent me a guy that fixed it very well. It took him two times, but he took the motor apart from the bottom and fixed it. He's the best you guys have got. All the guys that used to come say that they didn't smell anything, that there was nothing wrong with the fridge, and it was a lie. They need better customer service and technicians.

I had to submit a claim because I couldn’t use the front dispenser of the ice machine, it only made ice in the actual freezer. And after a while, I couldn't even close the ice compartment. They had to keep coming back, but I think it was the refrigerator component, not them, 'cause they worked very hard at solving it. I've never had a negative experience with P.C. Richard's technicians. I love the refrigerator. Samsung should just fix that part.

The experience of shopping at P.C. Richards, where I purchased Bertazzoni, went fairly smoothly. They were helpful and I didn't have a problem. But, I had a lot of problems with the product getting to my house in one piece. Different pieces were always damaged. They fixed it, but it's a pain in the neck. They open it up, take it out of the box and say that they have to take it back. It was frustrating. Other than that, I thought the deal was good.

P.C. Richard & Son has always provided me with good service for the few years I’ve been their customer. I’m very satisfied.

I like the sales process they have. If I go to Best Buy, I get a kid working with me. At P.C. Richard & Son, I get a mature, more motivated salesperson. Everybody sells the same washing machines and so forth, but they have a very good selection of good, reliable products. I’ve had repairs done by them, and they're knowledgeable, timely, and they get the job done.

We’ve bought all our appliances from P.C. Richard & Son, and they've been awesome every single time. Any time we ever needed anything or even on delivery, they’ve been very good. The rubber around the door had come loose, they came out three days after I called, and in less than a week, the part was in and they were able to fix it. They were nice and very thorough.

I have a service plan with P.C. Richard. I just found out an appliance I bought from them was not working. I talked with my family who also had a plan with them and had good service. I then informed the guy from P.C. Richard, and he came out and was professional. Now everything is good.

My husband and I recently purchased a Whirlpool gas oven and microwave from our local PC Richards store, #33, at 576-80 86th Street, Bay Ridge, Brooklyn, NY. We found our salesman **, to be most helpful and professional. He did not hurry us and took time to answer our questions about different models. He made the shopping experience very pleasant. We would certainly return to PC Richards for future purchases.

Wow this business has tanked over the years. Six-month old KitchenAid dishwasher has had issues and we've called several times for attention. Service techs came four times, however the problem still exists. The incompetent tech, who looks like he's in poor physical condition and barely understands or speaks English, is ordering the same replacement part! P.C. Richard's customer service has been abysmal. They give you a 4-hour window the day before, without an option to choose a convenient time frame in advance, as most companies do. They do not communicate with you. Service techs show up at random times.

I always use P.C. Richard & Son for my appliances. They’re a very good outfit and I hope they're around forever. I recommend them to family and friends. I bought my first washing machine from P.C. Richard 35 years ago. I last bought a refrigerator, a microwave, and a stove. A month later, the refrigerator defrosted all of my frozen food, and they were here very quickly and they repaired it. Everything was fine.

I like P.C. Richard’s appliances. I shop there all the time and get all my appliances from them. They have excellent customer service. Anytime I need repairs done on my stove, the representatives I speak with are so helpful.

We were in the store, looking for something that we had to purchase, so we asked for some help. We were looking for deals at the time, and the guy helped us make the choices that we needed. They were knowledgeable and friendly. Other people recommended P.C. Richard & Son and everything was good in my experience.

I’ve been a member of P.C. Richard & Son for at least 10 years. They provide good service and give me good prices. And they follow up if there's any problem. Their customer service is efficient. It was done on time and they cleaned up the boxes left in the whole area.

We purchased a refrigerator from P.C Richard & Son, and they replaced it because it didn’t work properly. It started acting up just weeks after we got it. It wouldn’t maintain the right temperature.Everything kept going out in the freezer or freezing in the refrigerator, and that was a Frigidaire. They were very good about the process. They sent someone to check it, and when it couldn’t be fixed, they replaced it quickly.

The representative at P.C. Richard and Son was fantastic. The washer-dryer had just gone on sale and I got that. The manager of the store in Succasunna was very accommodating. He knows his business and was a pleasure to deal with. I've always shopped at PC Richard’s. I bought my entire kitchen there. I bought my refrigerator, microwave, oven, my dishwasher and an outside refrigerator. Especially the store in Roxbury, New Jersey, they're my go-to place for any appliances, as well as televisions and smart TVs. Their warranties and guarantees are good enough for me.

P.C. Richard & Son is not bad, just the appliances are no good. We have the Samsung refrigerator and the ice maker, and they’ve been repaired five times, so who knows if they’re even gonna last. Steve was just here two weeks ago to fix my ice maker, and he was excellent. Every time I had a service call, I’d request for him. It’s a good company. It wasn’t their fault, it’s Samsung's fault, and there's nothing they could do about it.

This was for my microwave installation. Someone came to diagnose it or something, and then they ended up telling me I needed to get a replacement microwave, so I had to go to the store, use a credit and then pay some extra, which was not fun. Then they had to send a technician to install the new one, and that gentleman was lovely.

My stove wasn’t working, so I went to P.C. Richard & Son and bought a new one a couple days before Thanksgiving. When I bought that stove, it wasn't even working properly. While cooking my turkey, potatoes, and vegetables for six hours, it kept making noise. The only time it stopped was when I unplugged it. Their products aren’t that great.

Very bad service regarding the delivery time. I had my stove supposed to be delivered at 12:00 or after that time because I will not be able before that time to receive it. even though I had a notice on their system a week ago with the sales man and was confused the day before with the customer service to be delivered by 12:00 or after, but I was surprised that the technician (Kivin) call me and said he will be there by 11:00am and I told him I can’t be available at this time and said to me ok reschedule another day after I was waiting for a week to get my stove to be delivered, then I called (John) the manager and he said I can’t do anything to you to make on 12:00 or after because they are controlled by the routing for the driver that day and the only thing he could do to give a credit for $200 if I received it before 12:00 or you have to reschedule another day with the sales person and will not be any credit for that,

I’ve done multiple claims with P.C. Richard, and the service hasn’t been so good. The last one was for my refrigerator, which went on for a while, and it’s gonna be replaced, but the whole service experience needs to be improved. The window they give me of when they're gonna come, they don't tell me until 7:00 PM the night before, just when they’re already closed, and they do that on purpose so I wouldn’t be able to call and change it until the next day. I can't leave the whole day open because I work, and I can’t change my schedule in the snap of a finger.

I love P.C. Richard & Son. I've been going there for years. I bought all my stuff there. AJ left but he was wonderful, and the other fellas were great. I bought a huge smart TV, couldn't work it, called them up and the guy talked me through everything over the phone. I always tell my friends to go to P.C. Richard. When my washer broke down, the fella came and fixed it, but he had to come back a couple of weeks later because it wasn't working right. My microwave wasn’t working and the same fella came. I’m wondering if they have other people that fix the same things. But the one that came for the refrigerator was different.

We have purchased many items from me P.C. Richard & Son and are very happy with the service. But, a fridge we purchased 8 months ago stopped working. Trying to get through to have someone come out and fix it, it is a nightmare. This is where P.C. Richard should look into, their tech support and delays. Fridge stopped working Thursday night, called early in the morning Friday, to finally get someone to come Monday. Well, when technician showed up he was in a rush. We knew it was the panel, as this seems to be the issue with many of the LG Thin Q fridges. Guys tells us, it’s the panel and it takes a couple of days to order. When asked when will someone come out to place it, answer: “don’t know”.

It really doesn’t take much effort to find a mountain of one-star PC Richard reviews, and guess what? I’m officially joining the club. The reason is no mystery: their service is absolutely horrendous. I bought an LG washer and dryer from PC Richard a few years ago and paid extra for their terrific 5-year extended warranty. You know, for peace of mind and quick repairs in case of any issues. Well, scratch the "quick" - I’d have settled for any repair at all. Here’s the highlight reel of my magical journey:

My appliance stopped draining because the motor died. The service technician was great. The first time he came, he had to order a part, and when he returned, it worked fine. Then, three weeks later, something else went wrong, and it was replaced.

I like the warranty with P.C. Richard and Son. It's too easy to use. Before, I bought stuff from Lowe's and they gave me a hard time for them to come fix it. But with P.C. Richard, they come and fix it fast. It's perfect to communicate with customer service, too.

The claim process was easy and pretty good. They repaired my dryer and washer in separate incidents. I had some broken parts and they repaired them. The technicians were good. I’ve had a bunch of things warrantied with P.C. Richard & Son. I call them, they come, and fix stuff usually without incident. So that’s good.

There was an error message on the stove a month ago. The technicians sent by P.C. Richard had to come back the second time because when I spoke to the gentleman on the phone, I gave him the error message, but he ordered the wrong part.

I bought an appliance recently and there was stuffing that looked like white insulation coming out on the bottom door. The service tech who came out was very efficient. He was able to figure out how to take it apart and then put the stuff back in and seal it up. I used the appliance on Easter, and everything works. P.C. Richard & Son is very prompt.

I had someone from P.C. Richard come out to look at my dryer because it wasn’t heating up and drying clothes properly, and the technician was able to resolve the issue. I did a light load in the dryer to test it before doing a full load of pants, jeans, shorts, T-shirts, and sweatshirts, and it works better now.

The service is good. I purchased the TV a couple of months ago. The board just crapped out, and the TV stopped working. I went to P.C. Richard, and they scheduled an appointment. Two days later, the tech showed up with the part and fixed it in probably 15 minutes. So far, so good. I've been using P.C. Richard & Son since I bought my house 20-something years ago. I like the service and the salesperson. I have Omar, so I go to him and only him. I definitely wanna shout out to Omar in the Plainfield store off Route 22, that's where I buy all my stuff. I would definitely rate them the highest, the store, the company, and the salesperson.

The technician from P.C. Richard & Son came to check the dryer, he said it’s not broken. I had to have somebody cut the flex behind the dryer, so it was nothing to repair. He was great.

We enjoyed the experience after doing P.C. Richard for the first time, so we continued to shop there. There are usually one or two salespeople walking around. When I go in to look at something, I usually am in there for a few minutes and then somebody approaches me. It depends because I go in there for other things. If I’m there to buy a filter for the refrigerator, I don’t need to talk with sales.

Since being with P.C. Richard & Son for the last eight years or so, the customer service I have received has been good. Also, the technicians they sent out were nice.

We purchased a dishwasher recently, but we've bought many products from P.C. Richard & Son through the years, and we've always had a good relationship with them. A piece of the dishwasher cracked, they got the part, and they came and fixed it.

P.C. Richard had a good reputation and has been there for years so I went there. Their customer service has been okay but I don’t like the company. I’ve been very dissatisfied and they’re not what I expected. I have purchased a refrigerator, a stove and two refrigerators and. All of them were bad experiences.

P.C. Richard is great. Their service is great. But my appliance is not fixed. We've been having issues with the food freezing. It gets too cold and there's been a lot of service calls for this. The technicians come and assess the equipment. Then they say they need to order a part. When the part comes in, they come back and install it. They've been out three times and replaced three different things. Currently, the ticket is still open because they're waiting for a part, a temperature sensor.

I had two issues with my stainless steel refrigerator from P.C. Richard and Son, and they were repaired fast. We had it for six months and there was an issue with the door. A gentleman in IT serviced it over a month ago. The second issue was the ice machine and they serviced that a while ago. I called and they efficiently and promptly made the repair. It's supposed to be a good product, though. It was all written up very well and friends and relatives have the same refrigerator. They had no issues.

I always do my shopping at P.C. Richard & Son for big appliances like washing machines, dryers, and TVs because they are one of the biggest appliance and TV stores in New York State. They're pretty good and reliable.

I always use P.C. Richard. Their products are very good and so are their prices. I'm dealing with them now because my refrigerator’s ice maker is broken. They fixed it once and it's broken again. Last time, they just ordered one part and it didn't work. The technicians came out again and now, they are ordering a whole new ice-making part. P.C. Richard actually gave me a $50 gift card because my ice maker broke a second time.

The customer service representative I talked to was fine. I had somebody work on my refrigerator not too long ago, and the technician did a good work. But, I was upset that he left all the parts that he had to replace, and told me that I had to get rid of the cardboard and all the parts on my own. And I have had a few things fixed with P.C. Richard & Son and that has never been done. I called the company and they said that that should have never been done. Still, overall, I would recommend their service.

P.C. Richard usually offers my veteran discount. Their financing terms are usually pretty agreeable since I hate to pay interest. That's what brings me there. And they carry all the brands everybody else carries.

P.C. Richard has been great. I've used them for years and the customer service has been excellent. I usually do most of my stuff online and I purchase it that way. It's just a basic website with nothing crazy. I had a warranty issue and they took care of that no problem. I would recommend P.C. Richard to anyone.

The pump was not working correctly on my washing machine so P.C. Richard sent a tech for my claim. He came over the first time and he didn't have the part. The warehouse had to order the part. They called me up and set a schedule. And he showed up on time and came in. He was in and out in an hour. And it's worked fine ever since.

Things have been good with P.C. Richard & Son. We’ve gotten almost all of our appliances from them. They have good prices and are easy to get to. Their sales reps are usually knowledgeable but they could do better with getting appointments for repairs quicker. I’ve had to wait weeks to get repairs done.

P.C. Richard & Son is a good neighborhood store. I'm glad they're there. They didn’t have in store the refrigerator that I wanted, so I purchased it online from them. The delivery was fine, but they didn't do a great job during the installation. The setup was still wobbly. I also don't like the refrigerator because it broke down in six months. They had to come out and fix it.

I’ve known P.C. Richard & Son since forever, and they’re a wonderful company. The customer service I receive from them is excellent, and so are their sales counselors.

Bought a fridge in 2018 and paid over $400 for a 10 year warranty. I come to find out that the warranty only means that they will send out a repair person over and over again for the same issues. I had to throw away all of my food 3 times due to problems with my fridge not cooling anymore. They will only replace it if they deem it not fixable but when it happens 3 times that seems like a defective product to me! My son also takes medication that is required to be kept cold but when this keeps happening I put his health at risk. Why sell a 10 year warranty then and make customers feel protected when really they only put a temporary band-aid on it.

I recently bought a recliner at P.C. Richards/Enfield. This was not my first or only purchase. I keep going back to P.C. Richards/Enfield for my appliance and furniture needs because I trust them to stand by their products. They deliver when they say they will and they meet the service contract promises. I am always greeted respectfully and directed to the department I’m looking for with a knowledgeable salesperson to guide me through my options. I never feel pressured to buy something above my ability to pay. Both Wahid, the manager and Montell, the salesman who helped me walked me through the process and met my request to not only my new recliner, but remove and recycle my old one. I am very pleased with my product and would recommend them to my friends and family.

P.C. Richard has always been in the neighborhood in which I frequently go to. And so, when I needed a refrigerator, I got it from them, and it was good. I had no problem. And then I needed a double oven because I do a lot of baking. So, I purchased one from them. And with that one, it was not a very good experience with them.

P.C. Richard did a great job. They responded very quickly and were very professional. They replaced something in the dryer and repaired it. My dryer is working well now.

I’ve had a worse experience with P.C. Richard & Son. I’ve been waiting a month to get my dryer fixed. They kept giving me time windows for service, and I waited all day long, but nobody came. I had to make about 20 calls, and it’s extremely frustrating. After today, I’m planning to contact the government consumer affairs bureau because we've been without a dryer for one month.

We’ve been a customer of P.C. Richard for over 22 years. They are reliable and they have good service and prices. The sales counselor at the location are always very helpful. They come over to ask if you need any help, and they answer all our questions. We never had a bad experience over all these years, and we would definitely recommend them to anybody.

I had a problem with the refrigerator door and the technician from P.C. Richard fixed it right away. He was very friendly, very courteous, very competent. He fixed it immediately and it’s working fine now.

I've been dealing with the P.C. Richard and Son representative, George, for 30 years. He was a great person and respectful. I spent 12 grand there for new appliances four years ago and George explained all the appliances. I'm happy with them.

When you go to a P.C. Richard location, it’s a very nice experience. They’re easy to approach and the customer service is outstanding. I’ve done business with them for about five years now, mainly because my son is a contractor and that’s where he always goes, so he recommended them to me.

P.C. Richard & Son has good quality products and great pricing. We’ve purchased appliances, bedroom sets, living room furniture, whole kitchen sets, and all our TVs, and we’ve replaced them maybe at least three times. Even though we don’t buy top-line items, we get the service contract, so repairs are included in it, and there’s never any trouble getting them done. The sales representative wasn’t aggressive and helped us when we needed it.

The technician was smart, knowledgeable, friendly and efficient.

Everything was fine with P.C. Richard. The representative was professional and knew what he was doing. He answered all my questions. So, it’s always been a good experience with them.

We've been buying from P.C. Richard & Son for decades. What I particularly like about it is that they have a 10-year warranty. These things always break along the way and the company has always been prompt and fixed everything with no question asked. The customer service was very keen on addressing our needs and were very polite and prompt in scheduling follow-up services.

My refrigerator wasn’t working, had a repairman come, and the repair was way over the top. My old unit was 10 years old, so I decided to just bite the bullet and get a new one. I just called P.C. Richard & Son, told them the model I wanted, they said they'd ship it, and that was it. I have called twice about the paperwork they’re supposed to send me ‘cause I took out an extended contract, and I haven’t received it.

I don't know whether I'm satisfied with P.C. Richard & Son. I'm really disgusted with the dishwasher. It worked for one year and then it died. Someone came and they fixed it, but it wasn't fixed. I had four people come out for this issue. The last one came this week, but I haven't run it yet because I don't run an empty dishwasher. But I went to put a dish in the dishwasher and I couldn't close the door without help from my super. I'm very frustrated. I will be running it tonight. If it doesn't still work, I'm going to be screaming mad.

We've been purchasing with P.C. Richard & Son for over 20 years. Every single one of our appliances had been bought from them. We're a big fan of their warranty and extended warranty. However, Since pretty much COVID, we've been having issues with the tech that they sent out. It was actually worse before it got a little bit better, but the most recent tech they sent out didn't really seem to want to do anything. This has been an issue going on and off, like they'll come in, and they'll turn on the appliance. And that's about all they'll do. So, like the last tech who came in, not this time, but the one who came in before then was fabulous. He was able to pull out the machine himself and fix it. This time, when the tech came in, he just turned it on, listened to it, told us we needed a part, and let us know that when he came back in, someone else would have to pull out the machine for him to repair it. It's a big difference in the people they send.

It was a fridge that we purchased five years ago, but we also purchased a service contract with it for eight years. The fridge has undergone multiple repairs. And at this point, it's been down for about a month. It takes about a week on average for a technician to come out. They've made multiple repairs, but they haven't fully addressed all the issues. They're scheduled to come out today to do one more repair, but for the amount of time that it's been down, we spoke to P.C. Richard about just getting a new fridge because the service contract says that we're entitled to another appliance if this one's that problematic. They called us yesterday or the day before offering, they said they'd send some paperwork over, but we haven't received any paperwork yet. So today we spoke to the manager from the store. The manager said, "Let us do one more repair and then we'll figure what to do next," which is odd because the day before, I spoke to a different rep who said that they would email us paperwork to give us the two options, either continue with the existing fridge and the existing contract or purchase a new fridge and purchase a brand-new contract with the store credit that they're willing to give us. So it's weird. Initially, they said they would give a store credit, but the most recent conversation seems as if that's not gonna materialize until we do the next repair.

The technician is awesome. Unfortunately, he’s been to my house too many times. I always get the same guy, which is nice because he knows my history and is very supportive. He’s one of the best service technicians you could have. I get excellent service, and the key to all that is the technician. He’s just an amazing.

P.C. Richard & Son stands by their product and their service is great. It’s in our neighborhood, and we bought all our kitchen appliances and our washing machine from them. We were unhappy with the Samsung products that we got because they kept breaking down, and they had to come out again and again, until we eventually had to replace them. We changed them to LG and KitchenAid, and those are doing much better. That's why we buy from P.C. Richard ‘cause we can get an extended plan with them, and if there’s a problem, it helps, especially with Samsung products.

P.C. Richard did two services, one on the dishwasher and one on the refrigerator. Both technicians were great. They were very thorough and informative. That's why I get the service contracts with the appliances I buy at P.C. Richard. I've never had a problem when it came time to needing a service.

When I need something, P.C. Richard & Son is the fastest way of getting it. I bought my stove and refrigerator at the store years ago and I bought the dishwasher online. I had no issues with the quality of the appliances I got from them except for the dishwasher. I got it January and by March 6th, my dishwasher was broken. It's a Frigidaire dishwasher and the drain pump died in two months. It wasn't pumping water. So I went through my warranty and it's been a nightmare.

I gave P.C. Richard & Son a scathing review because the whole experience was a nightmare. The policies they have in place are just horrific, and everything about the job was horrible. Our dishwasher that we bought in December, it’s taken till yesterday to get it resolved. They installed it wrong, they put clamps, and they even gouged out my mom’s floor.

P.C. Richard is where I buy my appliances. Purchase-wise, I was happy with everything. I had one experience the other day when I had service at the house. That was good.

I got a filter replacement and had a very good experience with PC Richard & Son. The technician who came out was excellent.

All the guys that P.C. Richard & Son sent were very knowledgeable and helpful. Especially Pat, he has been at my house because I keep having problems with my dryer, and they’re coming again on Monday. We’ve had a great and nice experience.

I had a washer from P.C. Richard & Son for eight or nine months. At the sixth month, it was making extremely loud sounds, which we thought was normal. It still washes but kept getting louder and louder. It only lasted from July to December before it went crazy.

My old refrigerator was 19 years old, before it went on me, I decided to get one now. I use P.C. Richard & Son all the time. The representative was good, very friendly, and helpful. When they installed my new refrigerator, the installers didn’t level it and didn’t have the wheels adjusted right. So they came the other day and fixed it.

My one-year-old washing machine from P.C. Richard keeps building up mold inside, and then the mold is coming out onto my clothes. It's disgusting. I tried cleaning it myself, then I had the service guy come. He told me it's normal. He opened it but he couldn't take the drum part. He said the part he cleaned should be good enough and it shouldn't happen again.

I was raised in the neighborhood where there was a big P.C. Richard, and that’s where we bought all of our appliances since I was a child. My purchasing experience at the Carle Place store was excellent. Right away, I was approached by a salesperson who was very nice.

It’s okay to shop at P.C. Richard & Son. I bought a TV years ago, I recently got a washing machine, and the customer service was good.

I’m not happy with the stove that we purchased at P.C. Richard. It’s about how it was made, with the control panel being sensitive and how hard it is to adjust the burners. I called service and they said that’s just the way the stove is.

I got an LG dishwasher, and recently it's malfunctioning. So getting a contractor there was not a problem. The first contractor that they sent out, they subcontracted it to another company, and they were terrible. They strung me along for over a month and never came back to repair it. I got back in touch with P.C. Richard and voiced my feelings. They sent out one of their own repair persons, and they came out this week, ordered the part, and are supposed to be coming back next week to finalize the repair. The shopping experience was nice. The staff is professional, and the warranty processes can be determined.

I have been with P.C. Richard & Son for 10 years and 12 months. I chose them because they’re reliable, but I’m a little disappointed because they won’t give me a replacement for my dryer. I also got an extended warranty.

The service was good with P.C. Richard. We submitted a claim because the water wasn’t being let out of the appliance. And so, I called them, and then they sent a technician the following week. I wasn’t there when he came, but I saw on the cameras that he came in, he was there on time, and then he fixed the problem right away. He seemed to be knowledgeable as to what was going on, and everything is back to normal now.

The people from P.C. Richard were very polite and professional. I have no complaints with them whatsoever. I had them come out for a service call. I have a Samsung refrigerator that seems to need a whole reconfiguring every few years, which I'm very disappointed in. It needed a new ice cube tray. They have to put sensors in the back. It just goes on. And I assume that when my insurance is up, that'll be the end of it, because it just seems to be happening more and more often.

P.C. Richard was here on a service call most recently. We bought a 10-year warranty on our washing machine at the time of purchase in 2017, and when it leaked, they were able to come over and fix it in 20 minutes. It was great and super easy.

I had a service call for a dishwasher combo. I called them and made an appointment. The service technician came out, and everything went well. I’ve been using P.C. Richard for a long time and have had excellent service from them.

P.C. Richard & Son is a local company and they have been around for 100 years. I usually get good service from them. Customer service has been fine.

P.C. Richard & Son, that's where I buy my appliances. I was extremely impressed with the sales counselor. He was very professional. And you guys are doing a good job so far.

P.C. Richard is the best. If we have any problem, they’re quick to take care of it. And everybody was excellent. From the salesperson to the delivery person to the person scheduling the appointment, everyone was pretty good. We’re very happy with them. And their price was also reasonable. So, we always go to the same place.

I would recommend P.C. Richard & Son. I’m a P.C. Richard fan now. I bought my TV from them and plan to get two air conditioners and have them installed. I was going to Best Buy at first and then decided to go back to P.C. Richard because I bought my washing machine there first. And I love my washer – It works perfectly and I have no problem with it.

I would recommend P.C. Richard. The sales rep was good, respectful and knowledgeable. I was impressed with his knowledge on the product.

P.C. Richard is the only place to buy appliances. I purchased a bunch of appliances through them, and my experience has always been great. I never had a problem with them. My experience with the sales counselor was positive. I love the guy. He was calm, professional, and accommodating. And they have great prices, but they could lower them even more.

I purchased a refrigerator, a stove, a dishwasher, and a washer-dryer through P.C. Richard. And the purchasing experience was pretty good. There was nothing exciting and nothing not exciting about the experience. The quality of the products is so-so. Everything is working, but I have issues with the washer and dryer. I bought the extended warranty on it. And they’ve been out five times, but it’s still not fixed. They can’t figure out what’s wrong with it.

I have no problem with P.C. Richard at all. I had an idea of what I needed to purchase, and it was convenient for me to go there and see what they had. The salespeople were very knowledgeable. They were very helpful, answering whatever questions I had, and P.C. Richard has the best price. I had a prompt delivery, and even the delivery people were very good.

I purchased vacuums, a stove, a fridge, a refrigerator, a washer and dryer and a barbecue grill at P.C. Richard & Son because it's convenient. I’ve dealt with a couple of sales reps and they’ve been great. I felt comfortable that I could trust whoever I dealt with, and deliveries were quick. I had an excellent experience.

Don't buy there. But if there’s no choice but to buy from them, don't pay for whatever warranty they offer. They did not respect the warranty we paid for. My husband has been buying all our electronic stuff from P.C. Richard since 1996 because his friend used to work there. But this time, I told him no more. I'm going to write to the Better Business Bureau about what they did to me.

We went to a few stores. And we liked the products at P.C Richard. We liked their warranty at the time. The last appliances we purchased were from them. We got recommended by our contractor.

I normally get my electronics through P.C. Richard. We got a TV about two years ago and then a year ago, we got a washing machine and a refrigerator. I normally get good deals. I like their sales but their repair customer service is awful. Their techs are very unprofessional and they need better training. I like the outside guys they use better.

Our experience with P.C. Richard & Son was awful. In the beginning of the year 2024, I purchased a washer, dryer, and a stove from them. Everything was fine until the dryer. The dryer, from day one, everything is like digital now, so I thought it was me getting used to it, but the dryer was not drying properly. And I had three technician visits, and they were telling me that it was my vent. I had my handyman look at it and they were saying there was nothing wrong with the vent.

I have purchased from P.C. Richard in the past so I was being a repeat customer. The first appliances that I purchased, I didn’t have problems with it and it worked. And then when it did go out, they gave me a gift card and replaced it.

P.C. Richard & Son reps are very professional. They’re very easy to work with and they were able to explain everything well. I would recommend them.

P.C. Richard & Son is in the neighborhood and they are closer to me than any of the other major appliance dealer so it is more convenient for me to go there. When you get into the building, the CSR will approach you and try to find out if they can help. If you say no, they leave you alone to browse.

I bought things from P.C. Richard & Son in two different places. One was in the Bronx, one was in Scarsdale. Their sales counselor and the customer service team are good. Their prices are competitive and so far everything was good.

P.C. Richard & Son have good customer service and I’ve referred them. I was on their website and I was surfing a lot to find what I wanted. I was looking at the warranty that they offer or their fix it plan that they offer for eight years.

P.C. Richard has a wide selection and availability of showrooms and stores.

I’ve had a P.C. Richard & Son account for decades. I was a builder, and I’ve always used it for all the houses I built and commercial properties I worked on. In addition to that, I’ve used it at home for years. Cliff is my salesman that I always request because he’s always taking good care of me. He’s really good.

The service of P.C. Richard & Son has always been good, and their customer service was very helpful. Currently, I’m dealing with a warranty issue, and they really should send the same technician each time. I’ve seen five different technicians so far, and I still have a problem with my fridge.

I’ve been dealing with P.C. Richard & Son for years and the whole team was very nice. My experience has been excellent.

P.C. Richard & Son is a well-organized appliance place, and my son had a very good experience with Brian in the Route 17 office in Paramus, New Jersey. He is also who I dealt with and he was wonderful. Before my refrigerator, I bought something else from them and they were always very nice in there.

We purchased a refrigerator, had it for two years, and it broke. P.C. Richard & Son has been great with following up with me and they plan on letting us go out and buy a new one. And so, I’m happy with that because it’s been an ongoing thing since December. They called me back today to let me know that they can’t fix it. Before, it was just the fan and they redid the fan. They tried, but it was obviously a lemon. Overall, they were excellent, excellent, I have to say.

NORTH HAVEN, CT employee “Joe” was incredibly unprofessional over the phone tonight 3/4/2025! When it became obvious and we realized he was not interested in providing us w/ the help we were asking for (they were closing in 8 mins), we asked for his name…. And he was too afraid to give us his real name!! Who does that? Maybe a 12 yr old little boy who just got caught spying on little girls or something. BUT A “GROWN MAN”.... SHAME ON YOU ALL! On the flip side, NORTH HAVEN, CT MANAGER - MARK was Intelligent, Personable, Professional, Mature and an Asset to the company! Mark…. You get a Promotion and Raise! 🤑🤑🤑 Al…(to quote Trump) - You’re Fired!! 🤮🤮🤮

I'm very happy with P.C. Richard & Son. I have been purchasing from them for 30 years because I live close by and I like the people, and the service. Frank is the best salesperson. Last month, our refrigerator stopped working. A technician came, looked at it, and it needed a new compressor, so he replaced it. I have appliances which are 35 years old, and I’ve got newer appliances, and I always get extended warranty.

P.C. Richard has good prices, repair service, and it’s just in my neighborhood. The people there are friendly and helpful. I’ve requested service, and the technician was good. He came on time, professional, knew what he was doing and he did a good job.

I've just had a couple of service calls with P.C. Richard over the last month. I had some issues with the appliances. And the interaction could not be better with the technicians. I bought the appliances four years ago. My salesperson was Richard in the Woodbridge location and he was excellent.

I've been buying from P.C Richard & Son for a long time. I trust that they stand behind their service warranty and their prices are very competitive.

I bought a refrigerator from them and immediately, the icemaker went bad. But it’s a common thing with that type of fridge. The tech came and he had a new one. He unplugged the fridge and put the other one in. It only took him 10 minutes. I have dealt with them for a long time and I will continue to do so.

I’ve had an item serviced. They usually send the same repairman, and he's awesome.

Outstanding Service at PC Richard's! I recently had the pleasure of purchasing a washer and dryer from PC Richard's located at 2323 Central Park Ave., Yonkers, NY 10710. My experience was made exceptional thanks to the outstanding service provided by salesman **. From the moment I walked into the store, ** was incredibly welcoming and attentive. He took the time to understand my needs and preferences, demonstrating remarkable patience throughout the entire process. His communication skills are top-notch; he explained all the features of the appliances clearly and answered all my questions with confidence.

I've used P.C. Richard for many years and they have a wonderful salesman there named George that I continue to use. He knows me and knows what type of things I'm looking for. He's always very pleasant and gets everything done. He also does a wonderful job helping me pick out appliances that I need. When I need something, I go on the website and I pick out what I want to purchase and call George for better or cheaper options. I don't have any problems with the website.

I have been a loyal customer of PC Richard and Son due to their great selection and convenient pricing. I've found their salespeople to be not only knowledgeable but also patient and helpful in addressing any questions or concerns. Every interaction with their customer service has been positive, exemplifying their customer-oriented approach. What keeps me coming back is their reliability and competitive pricing. I would definitely recommend PC Richard to friends or family, assuring them that it's worth giving a try.

I recently made a purchase from P.C. Richard & Son due to its convenient location. The most recent products I bought from them were from the Frigidaire brand. My experience with their sales team, particularly with a representative named Joe, has been excellent. Joe is incredibly knowledgeable and friendly, making each visit a pleasant experience. His assistance is one of the reasons I've referred several people to P.C. Richard & Son over the years. While I haven't had any interactions with their customer service team, my overall experience at the store is so positive that I would confidently recommend them to others. In fact, I've already referred a couple of people to the store.

I recommended P.C. Richard through my company for about a decade and I've been a customer for about 5 to 6 years personally. Mostly, I've purchased appliances. However, my experience with their service department has been disappointing. For instance, I had a technician come to diagnose my dishwasher six times, only for him to finally admit he wasn't trained on those models. Eventually, I was offered a credit for a new one, which was fine, but I specifically requested that the same technician not be sent to my home again.

We have always bought from PC Richard and Son, whether it's air conditioners or other products, because they are local to us. Recently, I purchased an LG washing machine and am genuinely satisfied with it. The salesperson was a nice young man, and we had no complaints about the service.

I have consistently had a positive experience with PC Richard & Son. I trust them because they offer good warranties, even extended ones. I've purchased a refrigerator, stove, microwave, and dishwasher from them. My interaction with their sales staff was satisfactory.

I recently had an unfortunate experience with PC Richard and Son. Initially, I chose them for my home appliances, including a refrigerator, stove, dishwasher, and washing machine, because they were known as one of the best appliance stores around, thanks to their competitive offerings at the time. However, my experience with them took a downturn about four months ago, owing to deteriorating customer service. The sales representatives were either unavailable or unhelpful, often directing me to find products myself without any assistance. This was especially challenging for me, as I have health issues that make it hard to move around the store without help.

I recently purchased new stove knobs through PC Richard because they originally sold the stove in my apartment, and I wanted the knobs to match perfectly. My experience with their customer service was excellent. The tech who delivered and installed the knobs was very polite, respectful, and did a great job. He was attentive to our needs and ensured everything was in order, which made the visit satisfying. Overall, the service was very customer-friendly. I would rate my experience with PC Richard 5 stars.

I recently had a service appointment with PC Richard and Son for my dryer, which needed repair. The technician who came was very friendly and professional and was only here for 15 minutes. He seemed to fix the vent issue quickly. However, I'm still experiencing problems as the dryer takes too long to dry clothes. I'll wait for a couple more laundry cycles to see if it's a persistent issue or if it was just due to a heavy load. Overall, the service was positive, but I might have to call them back if the problem continues.

I have been a customer of PC Richard and Son for about four years now and have consistently chosen them for all my purchases. My experiences with their customer service and sales reps have been exceptional. What impressed me the most was how efficiently they resolved problems. They are doing a fantastic job, so far. Overall, I'm very satisfied with PC Richard and Son.

My recent experience with PC Richard and Son involved a TV repair. Initially, they came to diagnose the issue with my TV, which was still under one year old. Unfortunately, I had to wait for about a week as they needed to order a part, and then another week for the repair process, which involved replacing the motherboard.

I purchased a Samsung refrigerator from P.C. Richard & Son in 2021, and unfortunately, I’ve faced recurring issues with the ice maker. The service technician from P.C. Richard & Son is exceptional, and the service is excellent. He's always professional, ensuring everything is fixed promptly, though the design flaw in Samsung's ice maker is problematic. I've had to call for warranty work twice, and I suspect this is going the same way as a previous Samsung fridge I owned. Despite these product issues, P.C. Richard & Son’s customer service has been nothing short of excellent. They call before visits, and you can track the service truck, making interactions seamless. Overall, while Samsung products have let me down, P.C. Richard & Son have been a reliable appliance store for us. I'd recommend them wholeheartedly, giving them a full star rating for their service.

I ordered a laundry machine that was delivered yesterday. Despite the great experiences I have had speaking with in-store agents at the Steinway location, my delivery experience yesterday has left me done doing business with them for good. Two guys delivered the machine. Upon arrival, there was a dent towards the bottom of the machine [see pic]. I was under the impression that I would have the machine installed for free at the same time as the delivery. One of the guys assured me that the installation was an additional $120 and said that I could either call and schedule an installation for a later time or pay him $120, “off the record” via cash, Venmo, or Zelle, to have it installed then.

Just order the washing machine. They called and said it would be delivered on a certain date. Never showed up. Never called them up. They come up with excuses and lying about damage and possible not picking up the order. PC Richard is one of the worst. Plus many times I've ordered and not learned my lesson. Things come damage, few years go by and I forget and do it again and learn my lesson again. I personally would not order or buy anything from PC Richard. Try other outlets.

Submitted my claim on time. Was never notified that there was an issue with the serial number. Now they are saying it’s too late for my claim to be processed. It’s obviously deliberate. They do it on purpose hoping people would go away and won’t complain. Disgusting.

I have been without a fridge for 1 week. Fridge has been serviced 5 times 3 by Samsung directly. Now PC & Richard and son send two technicians. First did not know what we had doing but made a report. I was send a second tech with knowledge of first one and still just look at fridge on a business day. No repairs but also agree fridge has too many issue and should be replace but still nothing. All my food- meat, milk, fruit in the garbage.

After a couple visits to PC richard and Son in College Point, I was greeted by Fausto ** who's charismatic, professional, enthusiastic personality convinced me to purchase the posturepedic base that I needed for my posturepedic mattress previously purchased at PC Richards. He went above and beyond together with his manager Tony, to accommodate my purchase and provide me with excellent service at all time. Fausto **, is one of a kind salesperson, if you need to get a royal treatment look for him at PC Richard in College Point, NY. Thank you Fausto. 👍👍👍

I chose PC Richard and Son because their store is conveniently located in my neighborhood. I've purchased a few appliances from them, including a Samsung refrigerator and stove. While I'm satisfied with the refrigerator’s performance, the stove didn't meet my expectations. From the get-go, I've had problems. The surface began to tarnish faster than anticipated, which was disappointing, particularly considering the price and brand reputation. Additionally, I'm having an issue with one of the stove knobs, requiring me to call for service. Despite these setbacks, PC Richard and Son's service was commendable, as they dispatched a technician promptly. Overall, I’d rate my experience with PC Richard and Son favorably due to their responsive customer service. I don't have any issues with the store itself, just with the quality of one of the items I purchased. Both are stainless steel and the fridge is fine.

I have been a loyal customer of PC Richard and Son for more than 20 years, and my experiences with them have consistently been positive. Over the years, I have purchased several appliances, including a refrigerator, a stove, and dishwashers, primarily choosing brands like GE and Frigidaire.

I've been purchasing from PC Richard and Son for years, and my most recent purchase was a washing machine and dryer. I went to the store for this purchase and found their product selection to be wonderful, which is why I always choose to shop with them. The sales counselor was fine, and it tends to be a different person each time I visit.

Customer service department what a joke. My dryer went on fire. My entire house was filled with smoke. They sent the repair man that didn’t open The machine. He ordered new parts. A week later repair man comes with parts, open the machine, put the parts in the inside of the machine is all burnt because it had a fire, so he order more parts. I called customer service three times trying to get a supervisor all three times. They refused to put a supervisor on the phone. They’re sending another repairman back with more parts. I’ve been without a dryer for a month and the entire inside of my machine is all burnt from a fire, and they expect me to continue using this machine, Pc Richard customer department is a joke. Home Depot now has the same warranties for less money. Do yourself a favor. Go somewhere that does the right thing by their customers.