P.C. Richard & Son Reviews

We've been purchasing with P.C. Richard & Son for over 20 years. Every single one of our appliances had been bought from them. We're a big fan of their warranty and extended warranty. However, Since pretty much COVID, we've been having issues with the tech that they sent out. It was actually worse before it got a little bit better, but the most recent tech they sent out didn't really seem to want to do anything. This has been an issue going on and off, like they'll come in, and they'll turn on the appliance. And that's about all they'll do. So, like the last tech who came in, not this time, but the one who came in before then was fabulous. He was able to pull out the machine himself and fix it. This time, when the tech came in, he just turned it on, listened to it, told us we needed a part, and let us know that when he came back in, someone else would have to pull out the machine for him to repair it. It's a big difference in the people they send.

It was a fridge that we purchased five years ago, but we also purchased a service contract with it for eight years. The fridge has undergone multiple repairs. And at this point, it's been down for about a month. It takes about a week on average for a technician to come out. They've made multiple repairs, but they haven't fully addressed all the issues. They're scheduled to come out today to do one more repair, but for the amount of time that it's been down, we spoke to P.C. Richard about just getting a new fridge because the service contract says that we're entitled to another appliance if this one's that problematic. They called us yesterday or the day before offering, they said they'd send some paperwork over, but we haven't received any paperwork yet. So today we spoke to the manager from the store. The manager said, "Let us do one more repair and then we'll figure what to do next," which is odd because the day before, I spoke to a different rep who said that they would email us paperwork to give us the two options, either continue with the existing fridge and the existing contract or purchase a new fridge and purchase a brand-new contract with the store credit that they're willing to give us. So it's weird. Initially, they said they would give a store credit, but the most recent conversation seems as if that's not gonna materialize until we do the next repair.

The technician is awesome. Unfortunately, he’s been to my house too many times. I always get the same guy, which is nice because he knows my history and is very supportive. He’s one of the best service technicians you could have. I get excellent service, and the key to all that is the technician. He’s just an amazing.

P.C. Richard & Son stands by their product and their service is great. It’s in our neighborhood, and we bought all our kitchen appliances and our washing machine from them. We were unhappy with the Samsung products that we got because they kept breaking down, and they had to come out again and again, until we eventually had to replace them. We changed them to LG and KitchenAid, and those are doing much better. That's why we buy from P.C. Richard ‘cause we can get an extended plan with them, and if there’s a problem, it helps, especially with Samsung products.

P.C. Richard did two services, one on the dishwasher and one on the refrigerator. Both technicians were great. They were very thorough and informative. That's why I get the service contracts with the appliances I buy at P.C. Richard. I've never had a problem when it came time to needing a service.

When I need something, P.C. Richard & Son is the fastest way of getting it. I bought my stove and refrigerator at the store years ago and I bought the dishwasher online. I had no issues with the quality of the appliances I got from them except for the dishwasher. I got it January and by March 6th, my dishwasher was broken. It's a Frigidaire dishwasher and the drain pump died in two months. It wasn't pumping water. So I went through my warranty and it's been a nightmare.

I gave P.C. Richard & Son a scathing review because the whole experience was a nightmare. The policies they have in place are just horrific, and everything about the job was horrible. Our dishwasher that we bought in December, it’s taken till yesterday to get it resolved. They installed it wrong, they put clamps, and they even gouged out my mom’s floor.

P.C. Richard is where I buy my appliances. Purchase-wise, I was happy with everything. I had one experience the other day when I had service at the house. That was good.

I got a filter replacement and had a very good experience with PC Richard & Son. The technician who came out was excellent.

All the guys that P.C. Richard & Son sent were very knowledgeable and helpful. Especially Pat, he has been at my house because I keep having problems with my dryer, and they’re coming again on Monday. We’ve had a great and nice experience.

I had a washer from P.C. Richard & Son for eight or nine months. At the sixth month, it was making extremely loud sounds, which we thought was normal. It still washes but kept getting louder and louder. It only lasted from July to December before it went crazy.

My old refrigerator was 19 years old, before it went on me, I decided to get one now. I use P.C. Richard & Son all the time. The representative was good, very friendly, and helpful. When they installed my new refrigerator, the installers didn’t level it and didn’t have the wheels adjusted right. So they came the other day and fixed it.

My one-year-old washing machine from P.C. Richard keeps building up mold inside, and then the mold is coming out onto my clothes. It's disgusting. I tried cleaning it myself, then I had the service guy come. He told me it's normal. He opened it but he couldn't take the drum part. He said the part he cleaned should be good enough and it shouldn't happen again.

I was raised in the neighborhood where there was a big P.C. Richard, and that’s where we bought all of our appliances since I was a child. My purchasing experience at the Carle Place store was excellent. Right away, I was approached by a salesperson who was very nice.

It’s okay to shop at P.C. Richard & Son. I bought a TV years ago, I recently got a washing machine, and the customer service was good.

I’m not happy with the stove that we purchased at P.C. Richard. It’s about how it was made, with the control panel being sensitive and how hard it is to adjust the burners. I called service and they said that’s just the way the stove is.

I got an LG dishwasher, and recently it's malfunctioning. So getting a contractor there was not a problem. The first contractor that they sent out, they subcontracted it to another company, and they were terrible. They strung me along for over a month and never came back to repair it. I got back in touch with P.C. Richard and voiced my feelings. They sent out one of their own repair persons, and they came out this week, ordered the part, and are supposed to be coming back next week to finalize the repair. The shopping experience was nice. The staff is professional, and the warranty processes can be determined.

I have been with P.C. Richard & Son for 10 years and 12 months. I chose them because they’re reliable, but I’m a little disappointed because they won’t give me a replacement for my dryer. I also got an extended warranty.

The service was good with P.C. Richard. We submitted a claim because the water wasn’t being let out of the appliance. And so, I called them, and then they sent a technician the following week. I wasn’t there when he came, but I saw on the cameras that he came in, he was there on time, and then he fixed the problem right away. He seemed to be knowledgeable as to what was going on, and everything is back to normal now.

The people from P.C. Richard were very polite and professional. I have no complaints with them whatsoever. I had them come out for a service call. I have a Samsung refrigerator that seems to need a whole reconfiguring every few years, which I'm very disappointed in. It needed a new ice cube tray. They have to put sensors in the back. It just goes on. And I assume that when my insurance is up, that'll be the end of it, because it just seems to be happening more and more often.

P.C. Richard was here on a service call most recently. We bought a 10-year warranty on our washing machine at the time of purchase in 2017, and when it leaked, they were able to come over and fix it in 20 minutes. It was great and super easy.

I had a service call for a dishwasher combo. I called them and made an appointment. The service technician came out, and everything went well. I’ve been using P.C. Richard for a long time and have had excellent service from them.

P.C. Richard & Son is a local company and they have been around for 100 years. I usually get good service from them. Customer service has been fine.

P.C. Richard & Son, that's where I buy my appliances. I was extremely impressed with the sales counselor. He was very professional. And you guys are doing a good job so far.

P.C. Richard is the best. If we have any problem, they’re quick to take care of it. And everybody was excellent. From the salesperson to the delivery person to the person scheduling the appointment, everyone was pretty good. We’re very happy with them. And their price was also reasonable. So, we always go to the same place.

I would recommend P.C. Richard & Son. I’m a P.C. Richard fan now. I bought my TV from them and plan to get two air conditioners and have them installed. I was going to Best Buy at first and then decided to go back to P.C. Richard because I bought my washing machine there first. And I love my washer – It works perfectly and I have no problem with it.

I would recommend P.C. Richard. The sales rep was good, respectful and knowledgeable. I was impressed with his knowledge on the product.

P.C. Richard is the only place to buy appliances. I purchased a bunch of appliances through them, and my experience has always been great. I never had a problem with them. My experience with the sales counselor was positive. I love the guy. He was calm, professional, and accommodating. And they have great prices, but they could lower them even more.

I purchased a refrigerator, a stove, a dishwasher, and a washer-dryer through P.C. Richard. And the purchasing experience was pretty good. There was nothing exciting and nothing not exciting about the experience. The quality of the products is so-so. Everything is working, but I have issues with the washer and dryer. I bought the extended warranty on it. And they’ve been out five times, but it’s still not fixed. They can’t figure out what’s wrong with it.

I have no problem with P.C. Richard at all. I had an idea of what I needed to purchase, and it was convenient for me to go there and see what they had. The salespeople were very knowledgeable. They were very helpful, answering whatever questions I had, and P.C. Richard has the best price. I had a prompt delivery, and even the delivery people were very good.

I purchased vacuums, a stove, a fridge, a refrigerator, a washer and dryer and a barbecue grill at P.C. Richard & Son because it's convenient. I’ve dealt with a couple of sales reps and they’ve been great. I felt comfortable that I could trust whoever I dealt with, and deliveries were quick. I had an excellent experience.

Don't buy there. But if there’s no choice but to buy from them, don't pay for whatever warranty they offer. They did not respect the warranty we paid for. My husband has been buying all our electronic stuff from P.C. Richard since 1996 because his friend used to work there. But this time, I told him no more. I'm going to write to the Better Business Bureau about what they did to me.

We went to a few stores. And we liked the products at P.C Richard. We liked their warranty at the time. The last appliances we purchased were from them. We got recommended by our contractor.

I normally get my electronics through P.C. Richard. We got a TV about two years ago and then a year ago, we got a washing machine and a refrigerator. I normally get good deals. I like their sales but their repair customer service is awful. Their techs are very unprofessional and they need better training. I like the outside guys they use better.

Our experience with P.C. Richard & Son was awful. In the beginning of the year 2024, I purchased a washer, dryer, and a stove from them. Everything was fine until the dryer. The dryer, from day one, everything is like digital now, so I thought it was me getting used to it, but the dryer was not drying properly. And I had three technician visits, and they were telling me that it was my vent. I had my handyman look at it and they were saying there was nothing wrong with the vent.

I have purchased from P.C. Richard in the past so I was being a repeat customer. The first appliances that I purchased, I didn’t have problems with it and it worked. And then when it did go out, they gave me a gift card and replaced it.

P.C. Richard & Son reps are very professional. They’re very easy to work with and they were able to explain everything well. I would recommend them.

P.C. Richard & Son is in the neighborhood and they are closer to me than any of the other major appliance dealer so it is more convenient for me to go there. When you get into the building, the CSR will approach you and try to find out if they can help. If you say no, they leave you alone to browse.

I bought things from P.C. Richard & Son in two different places. One was in the Bronx, one was in Scarsdale. Their sales counselor and the customer service team are good. Their prices are competitive and so far everything was good.

P.C. Richard & Son have good customer service and I’ve referred them. I was on their website and I was surfing a lot to find what I wanted. I was looking at the warranty that they offer or their fix it plan that they offer for eight years.

P.C. Richard has a wide selection and availability of showrooms and stores.

I’ve had a P.C. Richard & Son account for decades. I was a builder, and I’ve always used it for all the houses I built and commercial properties I worked on. In addition to that, I’ve used it at home for years. Cliff is my salesman that I always request because he’s always taking good care of me. He’s really good.

The service of P.C. Richard & Son has always been good, and their customer service was very helpful. Currently, I’m dealing with a warranty issue, and they really should send the same technician each time. I’ve seen five different technicians so far, and I still have a problem with my fridge.

I’ve been dealing with P.C. Richard & Son for years and the whole team was very nice. My experience has been excellent.

P.C. Richard & Son is a well-organized appliance place, and my son had a very good experience with Brian in the Route 17 office in Paramus, New Jersey. He is also who I dealt with and he was wonderful. Before my refrigerator, I bought something else from them and they were always very nice in there.

We purchased a refrigerator, had it for two years, and it broke. P.C. Richard & Son has been great with following up with me and they plan on letting us go out and buy a new one. And so, I’m happy with that because it’s been an ongoing thing since December. They called me back today to let me know that they can’t fix it. Before, it was just the fan and they redid the fan. They tried, but it was obviously a lemon. Overall, they were excellent, excellent, I have to say.

NORTH HAVEN, CT employee “Joe” was incredibly unprofessional over the phone tonight 3/4/2025! When it became obvious and we realized he was not interested in providing us w/ the help we were asking for (they were closing in 8 mins), we asked for his name…. And he was too afraid to give us his real name!! Who does that? Maybe a 12 yr old little boy who just got caught spying on little girls or something. BUT A “GROWN MAN”.... SHAME ON YOU ALL! On the flip side, NORTH HAVEN, CT MANAGER - MARK was Intelligent, Personable, Professional, Mature and an Asset to the company! Mark…. You get a Promotion and Raise! 🤑🤑🤑 Al…(to quote Trump) - You’re Fired!! 🤮🤮🤮

I'm very happy with P.C. Richard & Son. I have been purchasing from them for 30 years because I live close by and I like the people, and the service. Frank is the best salesperson. Last month, our refrigerator stopped working. A technician came, looked at it, and it needed a new compressor, so he replaced it. I have appliances which are 35 years old, and I’ve got newer appliances, and I always get extended warranty.

P.C. Richard has good prices, repair service, and it’s just in my neighborhood. The people there are friendly and helpful. I’ve requested service, and the technician was good. He came on time, professional, knew what he was doing and he did a good job.

I've just had a couple of service calls with P.C. Richard over the last month. I had some issues with the appliances. And the interaction could not be better with the technicians. I bought the appliances four years ago. My salesperson was Richard in the Woodbridge location and he was excellent.

I've been buying from P.C Richard & Son for a long time. I trust that they stand behind their service warranty and their prices are very competitive.

I bought a refrigerator from them and immediately, the icemaker went bad. But it’s a common thing with that type of fridge. The tech came and he had a new one. He unplugged the fridge and put the other one in. It only took him 10 minutes. I have dealt with them for a long time and I will continue to do so.

I’ve had an item serviced. They usually send the same repairman, and he's awesome.

Outstanding Service at PC Richard's! I recently had the pleasure of purchasing a washer and dryer from PC Richard's located at 2323 Central Park Ave., Yonkers, NY 10710. My experience was made exceptional thanks to the outstanding service provided by salesman **. From the moment I walked into the store, ** was incredibly welcoming and attentive. He took the time to understand my needs and preferences, demonstrating remarkable patience throughout the entire process. His communication skills are top-notch; he explained all the features of the appliances clearly and answered all my questions with confidence.

I've used P.C. Richard for many years and they have a wonderful salesman there named George that I continue to use. He knows me and knows what type of things I'm looking for. He's always very pleasant and gets everything done. He also does a wonderful job helping me pick out appliances that I need. When I need something, I go on the website and I pick out what I want to purchase and call George for better or cheaper options. I don't have any problems with the website.

I have been a loyal customer of PC Richard and Son due to their great selection and convenient pricing. I've found their salespeople to be not only knowledgeable but also patient and helpful in addressing any questions or concerns. Every interaction with their customer service has been positive, exemplifying their customer-oriented approach. What keeps me coming back is their reliability and competitive pricing. I would definitely recommend PC Richard to friends or family, assuring them that it's worth giving a try.

I recently made a purchase from P.C. Richard & Son due to its convenient location. The most recent products I bought from them were from the Frigidaire brand. My experience with their sales team, particularly with a representative named Joe, has been excellent. Joe is incredibly knowledgeable and friendly, making each visit a pleasant experience. His assistance is one of the reasons I've referred several people to P.C. Richard & Son over the years. While I haven't had any interactions with their customer service team, my overall experience at the store is so positive that I would confidently recommend them to others. In fact, I've already referred a couple of people to the store.

I recommended P.C. Richard through my company for about a decade and I've been a customer for about 5 to 6 years personally. Mostly, I've purchased appliances. However, my experience with their service department has been disappointing. For instance, I had a technician come to diagnose my dishwasher six times, only for him to finally admit he wasn't trained on those models. Eventually, I was offered a credit for a new one, which was fine, but I specifically requested that the same technician not be sent to my home again.

We have always bought from PC Richard and Son, whether it's air conditioners or other products, because they are local to us. Recently, I purchased an LG washing machine and am genuinely satisfied with it. The salesperson was a nice young man, and we had no complaints about the service.

I have consistently had a positive experience with PC Richard & Son. I trust them because they offer good warranties, even extended ones. I've purchased a refrigerator, stove, microwave, and dishwasher from them. My interaction with their sales staff was satisfactory.

I recently had an unfortunate experience with PC Richard and Son. Initially, I chose them for my home appliances, including a refrigerator, stove, dishwasher, and washing machine, because they were known as one of the best appliance stores around, thanks to their competitive offerings at the time. However, my experience with them took a downturn about four months ago, owing to deteriorating customer service. The sales representatives were either unavailable or unhelpful, often directing me to find products myself without any assistance. This was especially challenging for me, as I have health issues that make it hard to move around the store without help.

I recently purchased new stove knobs through PC Richard because they originally sold the stove in my apartment, and I wanted the knobs to match perfectly. My experience with their customer service was excellent. The tech who delivered and installed the knobs was very polite, respectful, and did a great job. He was attentive to our needs and ensured everything was in order, which made the visit satisfying. Overall, the service was very customer-friendly. I would rate my experience with PC Richard 5 stars.

I recently had a service appointment with PC Richard and Son for my dryer, which needed repair. The technician who came was very friendly and professional and was only here for 15 minutes. He seemed to fix the vent issue quickly. However, I'm still experiencing problems as the dryer takes too long to dry clothes. I'll wait for a couple more laundry cycles to see if it's a persistent issue or if it was just due to a heavy load. Overall, the service was positive, but I might have to call them back if the problem continues.

I have been a customer of PC Richard and Son for about four years now and have consistently chosen them for all my purchases. My experiences with their customer service and sales reps have been exceptional. What impressed me the most was how efficiently they resolved problems. They are doing a fantastic job, so far. Overall, I'm very satisfied with PC Richard and Son.

My recent experience with PC Richard and Son involved a TV repair. Initially, they came to diagnose the issue with my TV, which was still under one year old. Unfortunately, I had to wait for about a week as they needed to order a part, and then another week for the repair process, which involved replacing the motherboard.

I purchased a Samsung refrigerator from P.C. Richard & Son in 2021, and unfortunately, I’ve faced recurring issues with the ice maker. The service technician from P.C. Richard & Son is exceptional, and the service is excellent. He's always professional, ensuring everything is fixed promptly, though the design flaw in Samsung's ice maker is problematic. I've had to call for warranty work twice, and I suspect this is going the same way as a previous Samsung fridge I owned. Despite these product issues, P.C. Richard & Son’s customer service has been nothing short of excellent. They call before visits, and you can track the service truck, making interactions seamless. Overall, while Samsung products have let me down, P.C. Richard & Son have been a reliable appliance store for us. I'd recommend them wholeheartedly, giving them a full star rating for their service.

I ordered a laundry machine that was delivered yesterday. Despite the great experiences I have had speaking with in-store agents at the Steinway location, my delivery experience yesterday has left me done doing business with them for good. Two guys delivered the machine. Upon arrival, there was a dent towards the bottom of the machine [see pic]. I was under the impression that I would have the machine installed for free at the same time as the delivery. One of the guys assured me that the installation was an additional $120 and said that I could either call and schedule an installation for a later time or pay him $120, “off the record” via cash, Venmo, or Zelle, to have it installed then.

Just order the washing machine. They called and said it would be delivered on a certain date. Never showed up. Never called them up. They come up with excuses and lying about damage and possible not picking up the order. PC Richard is one of the worst. Plus many times I've ordered and not learned my lesson. Things come damage, few years go by and I forget and do it again and learn my lesson again. I personally would not order or buy anything from PC Richard. Try other outlets.

Submitted my claim on time. Was never notified that there was an issue with the serial number. Now they are saying it’s too late for my claim to be processed. It’s obviously deliberate. They do it on purpose hoping people would go away and won’t complain. Disgusting.

I have been without a fridge for 1 week. Fridge has been serviced 5 times 3 by Samsung directly. Now PC & Richard and son send two technicians. First did not know what we had doing but made a report. I was send a second tech with knowledge of first one and still just look at fridge on a business day. No repairs but also agree fridge has too many issue and should be replace but still nothing. All my food- meat, milk, fruit in the garbage.

After a couple visits to PC richard and Son in College Point, I was greeted by Fausto ** who's charismatic, professional, enthusiastic personality convinced me to purchase the posturepedic base that I needed for my posturepedic mattress previously purchased at PC Richards. He went above and beyond together with his manager Tony, to accommodate my purchase and provide me with excellent service at all time. Fausto **, is one of a kind salesperson, if you need to get a royal treatment look for him at PC Richard in College Point, NY. Thank you Fausto. 👍👍👍

I chose PC Richard and Son because their store is conveniently located in my neighborhood. I've purchased a few appliances from them, including a Samsung refrigerator and stove. While I'm satisfied with the refrigerator’s performance, the stove didn't meet my expectations. From the get-go, I've had problems. The surface began to tarnish faster than anticipated, which was disappointing, particularly considering the price and brand reputation. Additionally, I'm having an issue with one of the stove knobs, requiring me to call for service. Despite these setbacks, PC Richard and Son's service was commendable, as they dispatched a technician promptly. Overall, I’d rate my experience with PC Richard and Son favorably due to their responsive customer service. I don't have any issues with the store itself, just with the quality of one of the items I purchased. Both are stainless steel and the fridge is fine.

I have been a loyal customer of PC Richard and Son for more than 20 years, and my experiences with them have consistently been positive. Over the years, I have purchased several appliances, including a refrigerator, a stove, and dishwashers, primarily choosing brands like GE and Frigidaire.

I've been purchasing from PC Richard and Son for years, and my most recent purchase was a washing machine and dryer. I went to the store for this purchase and found their product selection to be wonderful, which is why I always choose to shop with them. The sales counselor was fine, and it tends to be a different person each time I visit.

Customer service department what a joke. My dryer went on fire. My entire house was filled with smoke. They sent the repair man that didn’t open The machine. He ordered new parts. A week later repair man comes with parts, open the machine, put the parts in the inside of the machine is all burnt because it had a fire, so he order more parts. I called customer service three times trying to get a supervisor all three times. They refused to put a supervisor on the phone. They’re sending another repairman back with more parts. I’ve been without a dryer for a month and the entire inside of my machine is all burnt from a fire, and they expect me to continue using this machine, Pc Richard customer department is a joke. Home Depot now has the same warranties for less money. Do yourself a favor. Go somewhere that does the right thing by their customers.

I first heard about P.C. Richard & Son through a coworker who recommended them to me. I wasn't aware of the company until then. My purchasing experience with PC Richard and Son was good. The staff seemed knowledgeable and were quite helpful. Although it was a couple of years ago, I remember buying a few appliances from them, probably a refrigerator and a stove.

I recently had an experience with PC Richard and Son when my wife chose to buy a washer and dryer from them. She was responsible for the purchase and described the buying process as very satisfactory. We decided on the LG brand, although we didn't have a specific preference initially.

I recently renovated my house and chose PC Richard and Son for purchasing all of our appliances, including air conditioners, washers, dryers, dishwashers, refrigerators, and ranges. Since we had a good experience with them initially through my architect's connection, I decided to go back to them when it was time to furnish my apartment. I bought my entire TV entertainment center from them and am planning to purchase more items.

I first heard about PC Richard and Son because my parents were always interested in buying their products. They used to buy from them in Yonkers. Over the years, I've purchased quite a few items from PC Richard, including dishwashers, washing machines, dryers, refrigerators, and TVs. Overall, I've generally been happy with their service and products, though I had a recent issue with my KitchenAid dishwasher, which was leaking water. They sent a repairman to check it out under the warranty, and he was very helpful.

I've been a customer of PC Richard and Son for years. Initially, I equipped an entire apartment with their appliances, including a stove and refrigerator, about 15 years ago. More recently, five years back, I bought my house in Ronkonkoma and updated it with a new refrigerator, washing machine, and dryer from PC Richard and Son.

I've been a customer of PC Richard & Son for quite some time now, with my first purchase being a refrigerator about 2 years ago. My interaction with their salesperson was very positive; the representative was extremely helpful. I am fond of the fridge's bottom freezer design but I was a bit disappointed that the fridge needed repairs twice within two years. Fortunately, I had opted for insurance, which I rarely do, and it proved beneficial. Their service department was quite efficient. They scheduled my appointments promptly and arrived as expected. The repair technicians were courteous and performed their tasks effectively, addressing two separate issues without any further complications.

PC Richard and Son has a convenient location near my home. Working with their sales counselor, George, was an excellent experience. Throughout my interactions with the customer service team, I found the service to be good overall. I would highly recommend PC Richard and Son based on this experience.

I have been a long-time customer of PC Richard and Son, initially familiarized through my mom who also shops there. The prices are quite affordable, and their service is commendable. I had an issue with my refrigerator not fitting into the designated space, and they were incredibly helpful. They assisted with measuring my area and provided guidance on resolving the issue. The process took about a week, which I found reasonable.

I am extremely disappointed with the delivery crew who came to deliver my washing machine and dryer. They were disrespectful, rude, and unprofessional throughout the entire process. When I politely asked why they were using a hand truck to take the dryer up the stairs instead of lifting it with straps, one of the guys responded in an extraordinarily rude and unprofessional manner. It’s basic decency: you don’t come into someone’s home and behave disrespectfully. That’s not how it works. This was an unacceptable experience, and I would not recommend this delivery service to anyone.

Two years ago, I purchased a range of appliances including a refrigerator, stove, microwave, heater for the living room, two TVs, and a washer and dryer, spending around $5000. I didn’t opt for an extended warranty at the time. Then, just a month ago, my refrigerator stopped cooling.

I recently needed to replace our old appliances and chose PC Richard and Son because of their reputable brand name. My recent purchase included a washer and dryer. The entire experience was excellent, particularly the interaction with the sales counselor, who was very knowledgeable and allowed us to make our own decisions, answering all our questions. The after-sales service has also been great, with any service calls handled efficiently. Overall, it was a positive experience, and we would return for future purchases.

My experience with P.C. Richard & Son has been quite disappointing. I recently had an issue with a refrigerator that my landlord had a warranty with them for. One of their technicians replaced a part known as the "Halo" due to a defrost problem. He defrosted the fridge, but the issue persists. The refrigerator section still doesn’t cool, while the freezer works fine. As a result, my food is spoiling quickly—onions go bad within two days, and milk curdles fast.

I have been a customer of P.C. Richard and Son for many years as they are a local company to me. Recently, I purchased a dishwasher from them. My interactions with their sales representatives have always been really good. I did have an issue with a refrigerator I had bought from them previously, but their customer service was responsive. It took a few tries to fix the problem, but eventually, they resolved it. Overall, I would rate my experience as positive, and I will continue to shop there whenever I need something.

I usually choose PC Richard and Son for all my household items as they always provide a quick service and offer decent prices. My recent experience was quite straightforward. I went there to buy a microwave, but mistakenly purchased the wrong one. When I realized this during installation, they were helpful in returning it. I went back to get the right one, although I was slightly disappointed as they didn't have a larger model available. Despite this, the process of correcting the purchase and getting the right item was relatively smooth. Overall, their service is consistent, and while I didn't visit their website before my purchase, I've generally been satisfied with the quality and customer service.

I recently purchased some appliances from PC Richard and Sons and was impressed by their reliability and the availability of items. We've bought several items from them, including a range and a dishwasher. However, when we ordered a microwave oven, it took about a month to arrive, and unfortunately, it was too large for our over-the-range space. The delivery person was knowledgeable and pointed out that it was too close to the burner surface, which could pose a fire risk. We appreciated the honesty and helpfulness of the delivery team.

I decided to use PC Richard and Son because of convenience. Initially, I encountered a problem with a washing machine that broke after just three uses. The whole situation was quite frustrating. They sent a technician to fix it, but it wasn't repaired, leading to a lot of back and forth before they agreed to replace it. Although the process was somewhat tedious and could have been smoother, eventually, the issue was resolved. The original washing machine definitely did not meet my expectations, but the replacement seems to be functioning well. In terms of pricing, it was comparable with a nearby store. It was just whoever could deliver first. Overall, while there were some bumps along the way, PC Richard did rectify the situation in the end.

I have been shopping at PC Richard & Son for years, a tradition I inherited from my mother. Their products are of good quality, and the service is generally decent, which keeps me coming back. The location is convenient for me as I can walk there. The customer service has always been great, and I've never had an issue with the staff.

I have had a consistently good experience with PC Richard and Son, a place my family has always relied on for our appliance needs. Over the years, I've purchased a variety of products, including washers, dryers, refrigerators, stoves, air conditioners, TVs, and beds. Each purchase was smooth, and I never encountered any issues. The quality of all items has been satisfactory, and I always opt for the warranty for added assurance. The staff has been helpful, always striving to offer the best possible deals. Overall, I've never had a bad experience with PC Richard and Son, and I would definitely recommend them.

I live near PC Richard and Son, which is convenient for me. Although I haven't made a purchase with them in the last 4 or 5 years, the last items I bought were an oven-top stove, a microwave, and a refrigerator. The transaction was during COVID, and it was challenging to interact with anyone at that time, but overall, my experience with their sales team was fine. I haven't had any problems with them.

It's been a nightmare dealing with P.C. Richard & Son. My refrigerator stopped working before Halloween, leaving me with food spoilage issues for weeks. Despite having seven service visits, each technician misdiagnosed the issue or was unprepared with the correct parts. This lack of resolution dragged on for nearly two months.

I've been a long-time customer of PC Richard and Son, mostly because I manage rental properties and frequently purchase appliances like washing machines and refrigerators. My recent experience purchasing a refrigerator was excellent, especially due to the sales counselor I've known for years. They are highly respectful and knowledgeable, handling their job very well.

I've been a customer of PC Richard and Son for years and usually have a good shopping experience with them. Over time, I've purchased several refrigerators and a dishwasher from them. The salespeople are consistently great, which is always appreciated. However, I've encountered problems with the refrigerators I've bought—not due to PC Richard and Son, but because of the manufacturers. These refrigerators seem to constantly break down.

I recently purchased appliances and electronics from PC Richard and Sons based on my past positive experiences with them. I've always found their customer service to be excellent. Whenever there's been an issue, which is rare, they address it promptly and efficiently. The sales counselors are wonderful—honest and helpful. If something isn't right for me, they let me know. I never hesitate to recommend PC Richard to family and friends. I'd specifically suggest asking for Manny, who is fantastic. Overall, I've only had great experiences with them, and I’d give their customer service a 5-star rating. Pricing is average; they aren't the cheapest but also not too expensive. I truly value their respectful and proficient service.

I recently had an excellent experience with PC Richard and Son. After ordering a new stove post-Veterans Day, I encountered an issue with one of the burners. They dispatched a repairman within two days, and he promptly fixed it. My past purchases from them, including a refrigerator, gas grill, and TV, have been hassle-free and backed by knowledgeable and helpful staff. The stove was on sale, which was beneficial since I hadn't purchased one in 17 years, leading to some sticker shock. However, the staff helped me find an induction stovetop, which was energy-efficient and suited my needs. I've consistently found the salespeople at PC Richard to be extremely knowledgeable, making shopping much easier, especially when you're unsure of what you need.

Visited Rockville Centre location to purchase a microwave at the recommendation of my brother in law. I was greeted by Mark **, his service was quick, efficient and he was very pleasant. He assisted me with great knowledge of what I was shopping for, and from this experience I will always go to P.C. Richard's for future appliances.

If there was an option to not select any stars, I would. I have been without a working refrigerator for 3 weeks now. I could not host Thanksgiving as I usually would as the technicians and customer service staff are completely incompetent. I called many times to have my issues taken care of and I hear is, "We will order the parts." Lo and behold, the right parts were not ordered and they sent a technician to the house to put in a new ice maker in a fridge that is inoperable. Does this make any sense?! I have taken off many days from work to be here for service and again I do not have a working appliance.

PC Richards in Bellmore is our go to for all our appliance and TV needs. Prices are fair and the staff is friendly, knowledgeable and always happy to help. Salesman Alex is the best, if he’s available he’s our go to guy!

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm. The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage of the unit or the hallway walls, THEY COULD NOT SPEAK!!!)

PC Richards Knowingly sold me BOSCH Appliances (wall oven and dishwasher) that completely rusted in less then 3 years and will do nothing to solve the problem even though i paid for 8 year warranty. I searched on the internet and found 100's of similar complaints of Rust on BOSCH appliances, yet they continue to sell this defective product to their customers. SHAME ON PC RICHARDS.

The buying of the appliances went off without a hitch. MO from the Paramus store was great. My issue is the extended warranty that is leaving me without a refrigerator for weeks. Nice to have the warranty but not worth it if it takes forever to get an appointment and repair.

I ordered a pair of Apple AirPods Pro 2, but the box arrived already opened, looking either refurbished or previously returned by another customer. This was meant to be a gift, so it was embarrassing to receive it in this condition. The box itself looks worn, which likely explains why the seal was already broken.

I bought a refrigerator, a stove, a microwave, and an air fryer. This year, I bought an AC unit. I live in New York City and there are not too much large companies for electric appliances, but P.C. Richard has a lot of selection. The reps are really friendly and the price is good too. Before I go to the store, I usually research online and check the price. When I purchased the AC unit, it was cheaper than online. I like that the delivery is good and I also like the insurance they have. Some technicians are not that good though. One of them lied to me, but eventually they fixed it so that's okay.

The rep from P.C. Richard was very professional. Everything went well. I like the availability and that the rep really knows the product that he was selling. He was very helpful. I called the customer service because, at the time I ordered, the machine was not there. They didn't have it yet in stock. They had to order it. They told me that I will have to wait for a while. And when they were ready to deliver it, they did deliver, but the setting was not proper. There was some plumber we needed before they could install the machine. So, they had to go back with the equipment until I found a plumber who will fix the place, and then I called again for them to come and deliver.

I usually purchase all my appliances from P.C. Richard. I usually go into the location and the customer service is very good. P.C. Richard is also very reliable and they try to get people in for repairs. I purchased a Samsung washer and dryer and it's really a bad product. It has nothing to do with P.C. Richard though. The Samsung washing machine specifically is one of the worst washers I've ever had in my life, and I'm not the only one that says it. The technician always tells me the many problems with this machine. I got a warranty on the washing machine and they're constantly here for the repairs.

P.C. Richard always has good prices and good warranties. I've always liked them, how they treat me and how the sales process is. I've bought most of my appliances from there and they've always been great.

I went to visit P.C. Richard to check purchases and found that they had everything I needed. The fridge and the dishwasher were broken and I decided to replace them. The sales rep was informative and very helpful. He showed me a couple of choices and what the latest model was. He double-checked to make sure it would fit. I appreciated his professional service and the price was pretty much what I was hoping to spend. I was glad I bought from P.C. Richard rather than from a big box store or any place else.

I bought a new fridge from PC Richard and had an issue with it. When they came, they put the fridge but one door was higher than the other. They came twice and fixed it. This time, my 1-yr old oven hasn't been working for over three months. It's locked, and I do not know how it's locked. The technician came three times but they could not fix it. I told PC Richard maybe they should send a replacement but they've given me a hard time. On Monday, they said two technicians have to come. They want to fix it. But it's been over three months which is a long time for a customer to wait to use their appliance. It's very frustrating. This might be my last business with them. I've purchased most of my appliances from them and this time I'm having so much issues, but they're not trying their best to solve it.

P.C. Richard & Son is a staple in New York. They sell electronics and appliances, and it's where people would go to buy what they want. I've bought a washing machine, a dryer, and a stove, and my experience has been good. The sales rep was knowledgeable.

I have continued purchasing with P.C. Richard & Son because I've always had a very good experience with them. If I have a problem, they always take care of it. I spoke with their sales rep, John, and he was very personable, honest, and informative. Also, I've bought a refrigerator, a stove, a dishwasher, a washing machine, a dryer, and a microwave and the quality is good.

Go to P.C. Richard & Son. We have a person that we always go to.

The item that P.C. Richard & Son sent wasn’t good because the day they delivered it, it was broken. P.C. Richard had to come in, pick it up and bring another one. One week and some days after, they brought another one. That one didn’t work again after a few weeks. P.C. Richard had to send somebody and somebody came in after one week. I had to throw away most of the things that I had. I cannot put them in the little fridge. P.C. Richard came and fixed it but I don’t know if it would work all the way. Also, I bought a brand-new fridge. But when they came, they replaced it with a floor sample. The paper that they gave me says so. They're supposed to give me a brand-new fridge. Floor samples can be there for a long time and used for events. At least P.C. Richard came and changed the fridge.

P.C. Richard has very reasonable prices. I've bought a washer and dryer, a stove and a dishwasher, and they're good. However, when I needed repairs on my machines, it was long and drawn out, and they have to come back. They also didn't give me the right lint catcher for my dryer. Overall, I've had a good experience with P.C. Richard, and I'm happy with it.

We bought the refrigerator, a washer, and dryer. It was a good experience. Initially, the water wouldn't come out. We had to call P.C. Richard & Son back. The tech tested to see if our water was on, but it wasn't. And the hose had a hole in it. It was an old hose, not the hose that came with the refrigerator. Prior to him leaving, I asked him to make sure that the water was turned off because we weren't in the house yet. He said it was, but he didn't fully close the water. The next day, when I came here to look at the house, the basement had water in it. But besides that, everything was okay.

P.C. Richard is close by, and they always work with my delivery. When I go there, they're always welcoming me. They always help me out and give me good information. So far, I've gotten a couple of things from them and their products are really good. I've never had a problem until now with the washer. I have it for a while now, and it's still under warranty. What I like about their warranty is it’s top-notch. I've gone to other places where I bought stuff and they sell the warranty for a third party, but they're not easy to get ahold of. I thought I was gonna have that problem with P.C. Richard, but I didn't at all. They came out and tried to get it squared away. They're gonna come back on Wednesday.

We've been P.C. Richard customers for many appliances for a long time. Most recently, we bought an LG refrigerator which they delivered. However, the refrigerator broke down. The hotline to get service scheduled can be improved a little bit.

Most recently, we had a gasket put into the refrigerator after some back and forth. P.C. Richard contracted out with some company who told us P.C. Richard doesn't do this kind of work. They have to contract out. When the first guy came in here, he was rude. We called them up and told them not to send him back but he showed up again. They couldn't get the part then they got the wrong part. Considering the refrigerator wasn't even a year old, I was surprised they couldn't get a part. We finally resolved it three weeks ago and the guys who installed were P.C. Richard workers. I always tell them I don't want anybody else coming into this house, only P.C. Richard.

The reason I chose P.C. Richard and Son this last time is I have 18 to 24 months to pay for my purchase before I start paying interest. I haven’t had to pay a bunch of interest. My dryer is about to go on me. That was the biggest thing to me. The first time, I wanted to just go into the store, and each time. The last time I went to a store with my daughter, when I purchased the lounge chair, was four years ago. August, I went into the store with my son-in-law. The salesperson that my son-in-law deals with there called and made sure he was in. We went in when he was there, and we dealt with him. He was good. The mattress is not as comfortable as the first was, but it's okay.

P.C. Richard is great. Over the last seven years, I've been shopping with them and I haven't had an issue yet, which is why I go back. Whenever I'm gonna get some appliance, I go straight to them and usually, I try to get insurance. In case anything happens, I would directly call the insurance people.

I always use P.C. Richard. The customer service team is good. They are very cooperative.

We went in the store and got a washing machine, and it's been good. We had a couple of service calls but it's standard and the process is easy. I just call the store then they send me a repairman. They give me a date which I expect them by. They're good.

We had a refrigerator that we had for quite a while and it just died. So, we needed a new one. My father decided to get a replacement from P.C. Richard and we just needed something that was functioning. However, the panel had a glitch in it, and the part was replaced. A young man came by at 7:30 in the morning, and he was excellent. I was on my way to leave for work, but he was so quick that he was able to do the changeout.

I got a washer, a dryer and a freezer from P.C. Richard, and all three appliances are Samsung. It was a good experience. The products are good as well, but now I'm having a little issue with it and they've been coming to service.

After Sandy, I had to buy all new appliances and I was treated fairly at P.C. Richard & Son. That's why I went back. The rep knows me, so he was like a friend. My refrigerator crapped out. P.C. Richard took two weeks to send a repairman. But the repairman was nice enough. He said that there was a shortage of repairmen.

P.C. Richard & Son had everything I needed and their prices are reasonable. I bought a lot of stuff off of them. I bought a couple of TVs, a washer and dryer. The rep was an excellent guy. He knew his business. He gave me a fair price every time I got going. If anything broke, P.C. Richard would fix it right away. I would buy more stuff.

We have bought things from P.C. Richard & Son in the past, and we've had good luck with them. We bought an air conditioner and a toaster oven. We also bought and a 43-inch TV a while ago. The rep was very helpful. He did a good job. We had a little issue with the TV. The technician came and took care of it in a heartbeat. He did a great job.

I liked the prices. But I got kitchen appliances and a mattress, which I'm very disappointed with. It's sagging and lumpy. We have not been getting a good night's sleep. P.C. Richard & Son did the assessment. They sent the technician out to do the evaluation. I'm waiting for someone to contact me about what the next step would be. Good customer service.

I purchased a washer, dryer, and stove a couple of months back from P.C. Richard & Son. I purchased extended warranty with it. I've called P.C. Richard out several times regarding my refrigerator, especially this past year. My refrigerator wouldn’t close. P.C. Richard came out three times. They put some type of rubber thing around the door so it would close. Back in July, there were puddles of water in the refrigerator. And I could see the water dripping. I called P.C. Richard. They sent someone out. The guy came, opened my refrigerator and said, “You're blocking all the vents. That's what the problem is.” He didn't move anything.

P.C. Richard & Son has good service. My refrigerator has been acting up so they came over twice for service. They worked on repairing it. I scheduled on the website. It was easy. They have a self scheduling. But they were busy. I couldn't get an appointment for 10 to 14 days. My refrigerator wasn't getting cold enough, but it still works. I was able to still use it. And I had a mini fridge. But if the refrigerator got completely conked out, it would have been more of a problem. If I had to wait over a week and I have no refrigerator, that can be an issue. I'm still not 100% sure if it's fixed. The fridge compartment still doesn't seem to be cold enough. I'm still working on it with this fridge, if it will finally be repaired to my satisfaction or if I might have to see if P.C. Richard & Son will give me credit and I would buy another one if it's not able to be fixed completely. But they stood behind it. Also, they were always kind when I called.

The old stove was old, wasn't working right and couldn't be repaired. So, we needed a new one. The reps from P.C. Richard were very friendly and nice. They showed us several and what options we had with the stove and we talked it over. We liked the particular one we bought and we're still very happy with it. They were very professional and truthful. They said they were gonna be at a certain time and get something done. They came and in 15 minutes, everything was done.

My family has dealt with P.C. Richard's for over 40 years and I’ve never had a problem with them ever. The customer service is very effective, customer conscious, answered every question and gave more information we wanted. So, it was very positive. We’ve purchased televisions, refrigerators and a washer and dryer. All our appliances are from there.

P.C. Richard is close to where I live and they have repair people to back up what they sell. The sales person, Abraham, who we've dealt with for other things is very helpful. When we go, we make sure that we’re dealing with him. He's been very competent. The customer service experience was very positive.

I purchased a very expensive but defective 75-inch television. I needed to bring it back and replace it the same day of purchase, and now less than a year later it is completely inoperable. I called the store and the only option they offered was to send someone to my house 5 days later to confirm the inoperability (then I assume wait for more time-consuming steps to replace it). When I expressed my frustration, I was rudely dismissed and told to contact corporate. I contacted corporate who only confirmed the appointment and told me that was the extent of their job and referred me back to the rude store employee. While on the phone, I requested to file a complaint with corporate against the rude store employee (Stephen) and after 40 minutes on the phone was told "since most people were on lunch" it would get done later and I could expect an email in about an hour - which I never received so I assume was never inputted.

I always buy my appliances from P.C. Richard. Their customer service has been excellent and very helpful. Recently, the repair guy did what he could do. They're not allowed to touch dryer vents, so it was not his fault. But he told me what to do and he tried to help. He stuck his hand up there and pulled out something that was clogging it. My problem is when I first purchased the dryer a couple of years ago, they installed the dryer vents improperly. That's why I'm having a problem now and that's why I had to spend $800 with the dryer vent guy to fix their problem. So, I'm not happy with their installation. But other than that, I also had P.C. Richard out for the washer because it was under warranty and they fixed it.

I bought a dryer and a dishwasher from P.C. Richard & Son and they were great to work with. I had my dryer fixed about a week ago and their customer service reps helped me with the appointment. Then a guy came out to look at the dryer and he was very thorough. He came to see what part was needed and the part came in within two days, which was a good timeframe. Then I called to schedule for the guy to come back to install it and everything was done in a timely basis. P.C. Richard was responsive and they showed up when they were supposed to. I would consider using them for my next purchase. But the Samsung dryer is not like my prior dryer. Things are getting a little bit cheaply made but that's more of an issue with the manufacturer than P.C. Richard.

I purchased a Whirlpool washer in 2021. I purchased an additional, extended warranty as well. Earlier this month, I called the PC Richard service dept because the washer was loud and rocking during the spin cycle, and the clothes were still wet when the cycle finished. They sent out a repair man later that week who informed me the drum had to be replaced and the part had to be ordered. I had to wait several weeks for the part to arrive and then scheduled another service appointment to have it installed. I was given a 4 hr window in which the repairman would arrive. On the installation date, (I took the morning off to wait for repairman) nobody showed up. I called the service dept and dispatch said they couldn't get to me for several more hrs.

I've buying appliances from PC Richard for over 15 years. All my transaction are always excellent, never any hiccup. This time I took the risk of purchasing a bed, I had the pleasure of meeting the most wonderful sales person Marc in Union New Jersey. He was very patient, attentive, professional, and a very good deal breaker. No need to ask. He's a pro at his job. I gave him 5 stars. He's the face of that store. I will be going back to purchase a new refrigerator.

Poor customer service experienced with dishwasher. Wide installation window had me waiting all morning on a weekend and then unit arrived damaged. Customer service was indifferent and begrudgingly replied to my time requests to reschedule. Follow-up contacts with customer service were also met with indifference. Unit was eventually installed without issues but the customer service leaves much to be desired.

I have done business with P C Richard’s for years. Now I’ve learned a valuable lesson.NEVER to buy from this company again. Service is bad. I had a technician come out to look at this appliance. Mind you when I called on this product they knew what kind it was and what the problem was. I was charged over two hundred dollars and the technician told me he would need another technician to help him. He also asked me what the problem was like I’m a technician. He knew what was wrong with it from the phone conversation I had with the service dept. I’m done with PC Richard’s. NEVER again..

PC Richards is a scam with the return policy. The deliver man open the box of the TV and I did not give them a signature. They stated the box is opened/signed and this is the non returnable policy. The delivery man emailed me the photo of the open box and the person in the building signed for the item. Within 24 hours I requested a refund/return of the TV. The amount is $2393.06. PC Richards refused the refund/request. PC Richards will refuse the dispute with your credit card. Please go to Best Buy or any other major electronic company with fair policies. Do not buy from PC Richards! Customer service on the phone will deny any type of refund request for any expensive items. Do not risk it.

Unfortunately management and staff at the Union, NJ location have caused the greatest upset along with mental and physical stress to my parents health who are elderly. July 1, 2024, my parents purchased a Premier stove from P.C. Richard and Son in Union, NJ. August 10, 2024 P.C. delivered a damaged stove to my parents' home after a 5-6 weeks waiting period (the stove came from Wisconsin). The stove was severely damaged and PC Richard's store manager asked if we would want to keep the stove and credit us $50.00. This was a huge insult to us (photos attached). The driver took the stove back to the warehouse and placed a new stove on a backorder.

Have been waiting for a refrigerator since August 20 to be delivered. That didn’t happen because a salesman I wasn’t working with changed the delivery to August 30. Mind you I had to take the day off and lose a lot of money, I had to make the call to find out when delivery on the 20 to find out on the day it had been changed. Now delivery is for today 9/10 between 1045 and 145 and they are still not here. Was told by store manager they there are two stops before me at 345 so I’m still way past 4 and not a happy camper. So again could have worked and lost a lot of money and all I got was an "I’m sorry" and that he will talk to a few people when they get back. Never had trouble with any other companies. They are horrible.

We have been without a washing machine for over a month, and that's with the extended warranty. PC Richards' service company, Dan Marc Appliances is awful. You can see their reviews on Yelp. Find out who will be handling your warranty before purchasing an item from here. I know Home Depot uses competent companies. Finally, we received a credit for a new washing machine and had a delivery scheduled for today, with a confirmation delivery email last night, and no one ever showed up!!! The Raritan, NJ store claims that we called yesterday and cancelled the delivery and rescheduled it for the 10th because we were out of town. That never happened!!! Be very careful before purchasing from this company. We have spent thousands on appliances, electronics, Tempur-Pedic bed/bedding, and when a problem arises, there's no urgency to fix it. I will not spend another dime at PC Richards ever again!!

I bought a washing machine from PC Richard in March of 2022. While making the purchase I was treated well. I bought a Samsung washing machine $829 and the warranty for 8 years for an additional $349 dollars. WHAT A SCAM. THEY DO NOT honor their end of the bargain and guess what there's nothing you can do about it but pay a lawyer who is willing to start litigation against the company. I have been waiting since 8/09/24 to have my machine fixed. I have been given every excuse and rebuttal they have available. When I was going to get the machine fixed the original visit, I was called and asked should the repairman order parts, to which I said I don't know I don't know about washing machines, he came after this call and did nothing. He said he will be back in one week, he came the following week as promised, with the part he claimed he needed and then told me to buy a new machine which was not ok.

PC Richard’s has the worst service department!! I have a 10 yr contract on a washer/dryer combo. Must keep entire day of service call open until after business hrs the night before when they call to give you 4 hr window. I’ve had an issue for 4 months now and they haven’t fixed my machine. First guy couldn’t find an issue but told him clothes weren’t drying. Second guy ordered parts and never showed up on call day. They said he came but I wasn’t home (lie). I actually waited 6 hrs for him to show. You can’t reach anybody after business hrs to find out where technician is. They sent the parts back not waiting to reschedule and I had to wait another couple of weeks for parts and appointment. I waited several hours after 2 of the appointments 4 hr windows for technician. Finally installed parts about 3 weeks later and still didn’t work.

I've been dealing with P.C. Richard for a lot of years and I’ve purchased everything from them. There are no problems with the quality. They're still servicing my washer when it breaks. Their service is commendable. If you want something, go there. They stand behind what they sell.

I've known P.C. Richard since I was a little kid, and over the years, we've bought washing machines, a dryer, and our whole kitchen, including a dishwasher and a microwave. We also bought an LG refrigerator. We have cabinets, so we needed a specific, unordinary refrigerator. It had to be one that was smaller in height than usual. Best Buy had that type of refrigerator and size, but it was too expensive.

I had a contract with my refrigerator but I never was able to get it fixed so P.C. Richard gave me the full price back on it. They gave me the opportunity to get a new refrigerator instead of keeping on fixing that other one. But the first refrigerator that was delivered to me was dented. It's not P.C. Richard's fault, but I'm surprised that they don't inspect it before they truck it out. But the second one was fine.

The rep was amazing. He was there when I needed him. Any time I had questions, I could call back and he would answer my questions. He was very responsive. I've used P.C. Richard in the past and I like their longevity. They've been in business for many years and their warranties are very good. For my washer and dryer, I purchased the additional extended warranty on top of the standard one. They're always my first go-to store ‘cause I know they have good deals as well.

I had to use P.C. Richard & Son two times. The first time, it was to change the rubber around the door of the fridge because it was damaged. The door wasn't closing well. But they changed it. The second time, because another part underneath the fridge broke and it was a hard piece. So, I don't know what it was. And they said they would change it. But when the tech came, it was the same rubber part again. I said, "But how could it be the rubber again when not even two months that it was changed?"

I just purchased a Kitchenaid dishwasher from the PC Richard's Southampton store. The transaction went fine and within a week delivery arrived and this was when the experience went very wrong. I actually had to tell the key man "P" from the delivery comp Not to Spit on my walkway. After being disrespected 10 mins later & not installed I spoke to Tess at the Southampton and she singlehandedly saved the sale. We are quick to complain but I must call out her exemplary customer service. Tess listened objectively and within hrs had resolved w/ her manager's approval of my dissatisfaction. It is for this reason I will return to PC Richard's. The 2nd installers Carlos & Joey could not have been nicer or more efficient. And p.s. the Kitchenaid continues to make a solid product.

P.C. Richard & Son is across the street from us. It was easy. They were lovely.

It's been a while since I've done a purchase but majority of my appliances are from P.C. Richard. The quality is good. It's been a pleasurable experience but the experience with the tech’s knowledge is not.

I used P.C. Richard & Son for service right now for my washer and dryer. The service was fine. Our experience has been good over the years.

I've used P.C. Richard for over 25 years, and when I've returned something, they handled it very simply. P.C. Richard has a large variety of items, so if I want to buy something, I have a choice. I can do my research to know what I'm looking for before I go in, and they're gonna have it. They sell name brand products.

I've always driven by the P.C. Richard & Son location over the years. When I needed to make purchases for appliances, I'd go there to price them. My purchase experiences were pleasant. All the associates were very helpful and made the process easy. I purchased a refrigerator and a stove. These are two separate purchases. The appliances are still running. So, that's good. If someone I know needed to purchase appliances, I would recommend them to go to P.C. Richard.