P.C. Richard & Son Reviews

The pump was not working correctly on my washing machine so P.C. Richard sent a tech for my claim. He came over the first time and he didn't have the part. The warehouse had to order the part. They called me up and set a schedule. And he showed up on time and came in. He was in and out in an hour. And it's worked fine ever since.

Things have been good with P.C. Richard & Son. We’ve gotten almost all of our appliances from them. They have good prices and are easy to get to. Their sales reps are usually knowledgeable but they could do better with getting appointments for repairs quicker. I’ve had to wait weeks to get repairs done.

P.C. Richard & Son is a good neighborhood store. I'm glad they're there. They didn’t have in store the refrigerator that I wanted, so I purchased it online from them. The delivery was fine, but they didn't do a great job during the installation. The setup was still wobbly. I also don't like the refrigerator because it broke down in six months. They had to come out and fix it.

I’ve known P.C. Richard & Son since forever, and they’re a wonderful company. The customer service I receive from them is excellent, and so are their sales counselors.

Bought a fridge in 2018 and paid over $400 for a 10 year warranty. I come to find out that the warranty only means that they will send out a repair person over and over again for the same issues. I had to throw away all of my food 3 times due to problems with my fridge not cooling anymore. They will only replace it if they deem it not fixable but when it happens 3 times that seems like a defective product to me! My son also takes medication that is required to be kept cold but when this keeps happening I put his health at risk. Why sell a 10 year warranty then and make customers feel protected when really they only put a temporary band-aid on it.

I recently bought a recliner at P.C. Richards/Enfield. This was not my first or only purchase. I keep going back to P.C. Richards/Enfield for my appliance and furniture needs because I trust them to stand by their products. They deliver when they say they will and they meet the service contract promises. I am always greeted respectfully and directed to the department I’m looking for with a knowledgeable salesperson to guide me through my options. I never feel pressured to buy something above my ability to pay. Both Wahid, the manager and Montell, the salesman who helped me walked me through the process and met my request to not only my new recliner, but remove and recycle my old one. I am very pleased with my product and would recommend them to my friends and family.

The P.C. Richard & Son store has always been in the neighborhood in which I frequently go to. My experience with the refrigerator purchase was smooth, and there were no issues initially. This positive experience led me to buy a double oven from them, given my interest in baking. However, this is where complications arose. When the oven was delivered, the delivery team simply dropped it at my door and left. At 66 years old, I can't handle moving a stove, so I had to call in my electrician to position it. Initially, the oven worked fine, but just a couple of days later, the back coil malfunctioned. When a service technician came to inspect, he questioned whether I had purchased a used oven, which was quite concerning.

A service technician was sent to my home to address an issue with my dryer. They replaced a part, which was part of the tumbler system. The technician was very professional, and everything has been working fine since the repair. I'm pleased with the prompt response from P.C. Richard & Son and the thoroughness of the service.

It's been a month and we're still waiting to get our dryer fixed. We called on Friday and PC Richard gave us a window. I waited all day long but nobody came. I made about 20 calls. Today they said between 7:00 to 11:00. But now it's almost 1 o'clock, and I'm still sitting home, waiting. It's frustrating. And after today, I'm going to the government consumer affairs bureau. I'm telling you, I'm very serious about this. Their servicemen came to my home three times. One time they come, they don't know what else they're doing. Second time when they come back, then whatever they do, it didn't work. When I use the machine, it smell like rubber burning. I shut it off. Then they come again to check. My husband was at home and he said, “They never even take it out and check behind or check it, inspect. Nothing.” I'm fed up.

years. Whenever I step into their store, I'm pleased with how helpful the sales counselors are. They approach at the right moments, answer all our questions thoroughly, and ensure a comforting, supportive visit. Over all these years, I've never once had a poor experience; customer service has always been top-notch.

I had an issue with the refrigerator door, so I needed a technician’s help. When the technician arrived, they were very friendly, courteous, and competent. They managed to fix the refrigerator immediately, which was a great relief for me.

Over the past 20-30 years, I've exclusively turned to George, P.C. Richard & Son's representative. Not long ago, I encountered an issue with my refrigerator. A service guy came but didn't rectify the situation, so I reached out to George to request another technician or potentially a new refrigerator.

I've bought a couple of refrigerators from P.C. Richard & Son. The first fridge I bought was handled perfectly, with a little wire issue promptly taken care of. However, the second refrigerator, which was a Samsung, had issues with the ice tasting nasty and emitting a bad odor. I was advised to change to a Samsung filter, but the problem persisted. They’re scheduled to send someone over to check the issue again.

P.C. Richard & Son has good quality and great pricing. Over time, I've made multiple purchases through them, including appliances, bedroom sets, and living room items. The quality of these items has consistently met my expectations, even though I typically opt for mid-range products. What offers me peace of mind is the service contract that comes with these purchases. It ensures that any necessary repairs are taken care of smoothly, without any hassles.

A plastic piece on the bottom that helps keep the fridge closed snapped, so we needed a technician. When the technician arrived, he quickly understood the exact problem. He took a thorough look at the fridge and also noted that the gasket around the right side door needed replacement because the magnetic seal wasn't as strong as it should be. The technician informed me that he needed to order parts due to the specific model of the fridge, and P.C. Richard & Son promptly called us a few days later when the parts arrived. He returned about a week later and efficiently completed the repair in less than 30 minutes. Now, the fridge works perfectly. I found the technician to be smart, knowledgeable, friendly, and efficient. The only possible improvement could be if they developed a system to have all parts readily available on the truck, which I know isn't realistic.

Things have been consistently good with P.C. Richard & Son. For my recent purchase, the sales counselor was friendly and professional, clearly knowledgeable in his role. Everything went smoothly.

I have been a loyal customer of P.C. Richard & Son for decades, primarily due to their exceptional service on appliances like washers and dryers. They offer a 10-year warranty on services, which is fantastic as appliances often require repairs over time. The team is always prompt and efficient, fixing everything without hassle. My encounters with their customer service representatives have been equally impressive. They're attentive, polite, and quick to address issues and schedule follow-ups. There’s no doubt why I continue to choose them for my household needs.

My old refrigerator, which was about ten years old, stopped working efficiently. The repair costs were far too high, making it more practical to buy a new one instead. Knowing the model I wanted, I called P.C. Richard & Son to see if they had it in stock. They confirmed its availability and provided an estimated delivery timeline that they met accurately.

I bought a dishwasher from P.C. Richard & Son, largely based on pricing, as my husband thought we’d get a better deal with them. However, my satisfaction with the product is questionable. The dishwasher began acting up a year after we got it – it flashed errors and stopped working. Four service visits followed, each trying to fix it without significant success. The last technician assured me it should work now, but I haven’t tested it yet.

We've been purchasing with P.C. Richard & Son for over 20 years. During this time, almost everything in our home—like the stovetop, refrigerator, dishwasher, washing machine, and dryer—has been bought from them. One thing we truly appreciate is their extended warranty, which provides peace of mind when purchasing.

We opted for P.C. Richard & Son a while back because we needed a new fridge, and we ended up purchasing one from them along with an 8-year service contract Over time, this fridge has gone through multiple repairs, and it's been out of service for about a month currently. The repair process has been somewhat frustrating, as it typically takes about a week for a technician to come out. Even though they've attempted several repairs, not all issues are fully resolved. A repair is scheduled for today, but due to the persistent problems, I've asked P.C. Richard & Son about getting a replacement fridge. According to the service contract, I should be eligible for a new appliance if this one is too problematic. They reached out recently, offering a replacement with some paperwork process, but we haven't received the necessary documents yet.

After some thought, I found myself sticking with P.C. Richard & Son for their great service and dedication over the years. Unfortunately, my experience with their refrigerator wasn't perfect as I'm on my third ice maker. The turnaround with their service, however, is where they shine. The service technician, who's been to my home often, is remarkable. This has been repeatedly the case. Each time, his skills and understanding of the issues impress me. The recurring problem is the ice maker; it seems the evaporator's fan freezes over, a common flaw with this model. They've been responsive each time this happens, even offering to replace the refrigerator, though I haven't taken that step yet.

P.C. Richard & Son is in our neighborhood and we've consistently had good experiences with them, particularly appreciating how they stand by their products. Their service is excellent, which is why we've chosen to purchase all our kitchen appliances and washing machine from them. We've even picked up a computer or a camera at one point. We initially tried Samsung products, but faced frequent issues and breakdowns, so we opted to replace them with LG and KitchenAid, which have performed much better. P.C. Richard & Son offers an exceptional service, including extended warranty plans that have been particularly beneficial, especially when dealing with recurring issues.

I've had good experiences with P.C. Richard & Son before and this time, they handled two services for me; one for my dishwasher and one for my refrigerator. The setup through their website was fairly straightforward, which was convenient.

I needed a dishwasher and buying from P.C. Richard & Son was the fastest way of getting it. I bought the Frigidaire dishwasher online in January and by March 6th, it was broken. My drain pump died in two months because it wasn't pumping water. When I went through my warranty the first time, the techs looked at it and had to order a part. They said it was the drain pump and the water pump. When the parts came in, the techs installed them and nothing was working. The next thing I knew, I needed a valve and a control panel. Every time, it was weeks in between ordering the parts. I finally got somebody to come to the house again and they brought the wrong control panel. Then, they wanted to make another appointment with me for April 8th. This has been going on for over a month already. It would have been cheaper for P.C. Richard to replace my dishwasher than to send six different technicians on three different trips.

I purchased a dishwasher last December from P.C. Richard & Son and unfortunately, it turned out to be a complex situation. The dishwasher installation was problematic, certainly not a smooth process. They managed to gouge out my mom's floor and put clamps in unusual places. It almost seemed like they didn't know what they were doing.

Overall, I'm pleased with PC Richard & Son and wouldn't hesitate to rate them highly. It's where I buy my appliances, and my experience with them was quite satisfactory. The sales process from last year went smoothly, and I was happy with the outcome. Although it's been a year, their customer service during a recent service visit was also good, meeting my expectations.

I got a filter replacement from P.C. Richard & Son for my appliance and my interaction with their customer service was very positive. When I called for assistance, they were helpful and ensured a technician was scheduled to visit me at home. The technician was excellent.

From the start, our experience with PC Richard & Son has been wonderful. Whenever we had difficulties, especially with our dryer, PC Richard & Son have always been responsive. Pat, the technician, stands out for being incredibly knowledgeable and helpful; he's visited our house several times to address a recurring issue with the dryer. Each interaction has been positive, and their customer service consistently reassuring.

After encountering an issue with my washer from PC Richard & Son, they handled the situation well. The washer, which I had for about eight months, started making extremely loud noises just six months into using it. While it continued to function, the noise was concerning. Upon reporting the issue, the technician quickly identified the problem and concluded it required a costly drum job. A day after, I received communication from the company acknowledging that the needed parts were unavailable. Instead of leaving me in the lurch, they promptly informed me they would be providing a new washer.

My old refrigerator was nearly two decades old, and I wanted to replace it before it failed. Upon visiting the P.C. Richard & Son store, I was pleased to find the service both friendly and helpful, which made for a positive shopping experience. I would certainly recommend others to check them out while being mindful to price shop, as good deals are likely available.

My washing machine was a gift. It keeps getting mold buildup, transferring onto clothes, which is quite unpleasant. Despite my attempts to clean it myself, I invited a service provider from P.C. Richard & Son to assess the situation. Unfortunately, he suggested this was normal and managed to clean part of it, but couldn’t access the drum. Despite leaving with assurances that everything should be fine, the problem got worse. Moreover, as he departed, he suggested using a self-clean program to address the mold further. Following his advice resulted in water pooling outside the washer because he inadvertently dislodged the drain pipe, leading to an inconvenient and extensive cleanup. My husband ended up fixing this issue, though we still battle with the mold problem.

I grew up in a neighborhood with a prominent P.C. Richard & Son store where my family always bought our appliances and this deep-rooted connection naturally led me to choose them again when I needed equipment for my new construction. At the Carle Place store, the purchasing experience was impressive. A friendly salesperson immediately assisted me, eventually leading to a purchase of over $10,000 worth of equipment and appliances. I even interacted with the manager and secured some discounts, making it a rewarding experience.

I bought a TV years ago. Based on that positive experience, I decided to return not long ago for a washing machine. My customer experience in the store was satisfactory; nothing extraordinary but decent. When it comes to customer service, I found the staff to be approachable. If a friend or family member were curious about my experiences with P.C. Richard & Son, I'd say it's certainly okay to shop there. However, it's worth mentioning that the prices at PC Richard are not as competitive as those at Lowe's. From what I've seen, Lowe's offers better pricing, so that's something to be aware of if you're price-sensitive.

I'm not happy with the stove that we purchased. From the get-go, the stove’s burner settings have been quite challenging to manage. They've led to ruined holiday dinners since adjusting the burners has proven difficult; they alternate between being exceedingly high or too low, which has ruined multiple meals. The control panel's sensitivity further complicated things during Thanksgiving, as even a slight nudge while cooking turned off the oven, nearly ruining the turkey.

The shopping experience was nice. The staff is professional and the warranty processes could be determined. I got an LG dishwasher and, until recently, it's malfunctioning and I'm dealing with P.C. Richard & Son's warranty department. Getting a contractor there was not a problem. The first contractor that they sent out subcontracted it to another company and they were terrible. They strung me along for over a month and never came back to repair it. I got back in touch with P.C. Richard and voiced my feelings and they sent out one of their own repair persons. They came out this week, ordered the part, and they're supposed to come back next week to finalize the repair.

I've been doing business with P.C. Richard & Son for over a decade and they're reliable. But I own a dryer from them that's been quite problematic, breaking down four times within six years. They won't give me a replacement. Their technicians have come over every week for the past month to address the issue, and they're currently ordering parts. But overall, I'd rate my experience with P.C. Richard & Son positively.

I contacted P.C. Richard & Son about a plumbing issue where the water wasn't draining properly. They promptly scheduled a technician to come out within the week, which I appreciated.

I chose PC Richard & Son to help me with the persistent issues I've been facing with my Samsung refrigerator. Their service team is incredibly professional, polite, and efficient. Last time, they were here for my Samsung a year ago and they were very terrific. I love their service. While my faith in Samsung is diminished, my appreciation for PC Richard & Son remains unwavering.

Not long ago, I had an experience with P.C. Richard & Son that truly stood out. They were prompt and efficient when they came out for a service call to repair our washing machine, which had started leaking. We bought a 10-year warranty in 2017, and I was impressed with the quick 20-minute fix they provided. Their overall service was just fantastic!

I had a service call for a dishwasher combo. We made an appointment and the service tech came out. Everything went well. I've been using P.C. Richards for a long time and they have excellent service.

I like that P.C. Richard & Son is a local company. They've been around for 100 years and I usually get good service. from them. Regarding my most recent experience, although I wasn't at home during the technician's visit, my husband was there, and we had no complaints about the service. Overall, I am very satisfied with the customer service and would highly recommend P.C. Richard & Son to others.

I went with P.C. Richard & Son for my appliance needs, and I was extremely impressed. The sales counselor I dealt with was professional and truly left a positive impression during our interaction. While I typically buy my appliances from them, this recent interaction was more about a service repair. So far, they've done a good job, and I'm waiting to see how they handle the repair once the parts arrive. Overall, I'd give them a top rating for my experience so far.

P.C. Richard is the best. If we have any problem, they’re quick to take care of it. And everybody was excellent. From the salesperson to the delivery person to the person scheduling the appointment, everyone was pretty good. We’re very happy with them. And their price was also reasonable. So, we always go to the same place.

I would recommend P.C. Richard & Son. I’m a P.C. Richard fan now. I bought my TV from them and plan to get two air conditioners and have them installed. I was going to Best Buy at first and then decided to go back to P.C. Richard because I bought my washing machine there first. And I love my washer – It works perfectly and I have no problem with it.

I would recommend P.C. Richard. The sales rep was good, respectful and knowledgeable. I was impressed with his knowledge on the product.

P.C. Richard is the only place to buy appliances. I purchased a bunch of appliances through them, and my experience has always been great. I never had a problem with them. My experience with the sales counselor was positive. I love the guy. He was calm, professional, and accommodating. And they have great prices, but they could lower them even more.

I purchased a refrigerator, a stove, a dishwasher, and a washer-dryer through P.C. Richard. And the purchasing experience was pretty good. There was nothing exciting and nothing not exciting about the experience. The quality of the products is so-so. Everything is working, but I have issues with the washer and dryer. I bought the extended warranty on it. And they’ve been out five times, but it’s still not fixed. They can’t figure out what’s wrong with it.

I have no problem with P.C. Richard at all. I had an idea of what I needed to purchase, and it was convenient for me to go there and see what they had. The salespeople were very knowledgeable. They were very helpful, answering whatever questions I had, and P.C. Richard has the best price. I had a prompt delivery, and even the delivery people were very good.

I purchased vacuums, a stove, a fridge, a refrigerator, a washer and dryer and a barbecue grill at P.C. Richard & Son because it's convenient. I’ve dealt with a couple of sales reps and they’ve been great. I felt comfortable that I could trust whoever I dealt with, and deliveries were quick. I had an excellent experience.

Don't buy there. But if there’s no choice but to buy from them, don't pay for whatever warranty they offer. They did not respect the warranty we paid for. My husband has been buying all our electronic stuff from P.C. Richard since 1996 because his friend used to work there. But this time, I told him no more. I'm going to write to the Better Business Bureau about what they did to me.

We went to a few stores. And we liked the products at P.C Richard. We liked their warranty at the time. The last appliances we purchased were from them. We got recommended by our contractor.

I normally get my electronics through P.C. Richard. We got a TV about two years ago and then a year ago, we got a washing machine and a refrigerator. I normally get good deals. I like their sales but their repair customer service is awful. Their techs are very unprofessional and they need better training. I like the outside guys they use better.

Our experience with P.C. Richard & Son was awful. In the beginning of the year 2024, I purchased a washer, dryer, and a stove from them. Everything was fine until the dryer. The dryer, from day one, everything is like digital now, so I thought it was me getting used to it, but the dryer was not drying properly. And I had three technician visits, and they were telling me that it was my vent. I had my handyman look at it and they were saying there was nothing wrong with the vent.

I have purchased from P.C. Richard in the past so I was being a repeat customer. The first appliances that I purchased, I didn’t have problems with it and it worked. And then when it did go out, they gave me a gift card and replaced it.

P.C. Richard & Son reps are very professional. They’re very easy to work with and they were able to explain everything well. I would recommend them.

P.C. Richard & Son is in the neighborhood and they are closer to me than any of the other major appliance dealer so it is more convenient for me to go there. When you get into the building, the CSR will approach you and try to find out if they can help. If you say no, they leave you alone to browse.

I bought things from P.C. Richard & Son in two different places. One was in the Bronx, one was in Scarsdale. Their sales counselor and the customer service team are good. Their prices are competitive and so far everything was good.

P.C. Richard & Son have good customer service and I’ve referred them. I was on their website and I was surfing a lot to find what I wanted. I was looking at the warranty that they offer or their fix it plan that they offer for eight years.

P.C. Richard has a wide selection and availability of showrooms and stores.

I’ve had a P.C. Richard & Son account for decades. I was a builder, and I’ve always used it for all the houses I built and commercial properties I worked on. In addition to that, I’ve used it at home for years. Cliff is my salesman that I always request because he’s always taking good care of me. He’s really good.

The service of P.C. Richard & Son has always been good, and their customer service was very helpful. Currently, I’m dealing with a warranty issue, and they really should send the same technician each time. I’ve seen five different technicians so far, and I still have a problem with my fridge.

I’ve been dealing with P.C. Richard & Son for years and the whole team was very nice. My experience has been excellent.

P.C. Richard & Son is a well-organized appliance place, and my son had a very good experience with Brian in the Route 17 office in Paramus, New Jersey. He is also who I dealt with and he was wonderful. Before my refrigerator, I bought something else from them and they were always very nice in there.

We purchased a refrigerator, had it for two years, and it broke. P.C. Richard & Son has been great with following up with me and they plan on letting us go out and buy a new one. And so, I’m happy with that because it’s been an ongoing thing since December. They called me back today to let me know that they can’t fix it. Before, it was just the fan and they redid the fan. They tried, but it was obviously a lemon. Overall, they were excellent, excellent, I have to say.

NORTH HAVEN, CT employee “Joe” was incredibly unprofessional over the phone tonight 3/4/2025! When it became obvious and we realized he was not interested in providing us w/ the help we were asking for (they were closing in 8 mins), we asked for his name…. And he was too afraid to give us his real name!! Who does that? Maybe a 12 yr old little boy who just got caught spying on little girls or something. BUT A “GROWN MAN”.... SHAME ON YOU ALL! On the flip side, NORTH HAVEN, CT MANAGER - MARK was Intelligent, Personable, Professional, Mature and an Asset to the company! Mark…. You get a Promotion and Raise! 🤑🤑🤑 Al…(to quote Trump) - You’re Fired!! 🤮🤮🤮

I'm very happy with P.C. Richard & Son. I have been purchasing from them for 30 years because I live close by and I like the people, and the service. Frank is the best salesperson. Last month, our refrigerator stopped working. A technician came, looked at it, and it needed a new compressor, so he replaced it. I have appliances which are 35 years old, and I’ve got newer appliances, and I always get extended warranty.

P.C. Richard has good prices, repair service, and it’s just in my neighborhood. The people there are friendly and helpful. I’ve requested service, and the technician was good. He came on time, professional, knew what he was doing and he did a good job.

I've just had a couple of service calls with P.C. Richard over the last month. I had some issues with the appliances. And the interaction could not be better with the technicians. I bought the appliances four years ago. My salesperson was Richard in the Woodbridge location and he was excellent.

I've been buying from P.C Richard & Son for a long time. I trust that they stand behind their service warranty and their prices are very competitive.

I bought a refrigerator from them and immediately, the icemaker went bad. But it’s a common thing with that type of fridge. The tech came and he had a new one. He unplugged the fridge and put the other one in. It only took him 10 minutes. I have dealt with them for a long time and I will continue to do so.

I’ve had an item serviced. They usually send the same repairman, and he's awesome.

Outstanding Service at PC Richard's! I recently had the pleasure of purchasing a washer and dryer from PC Richard's located at 2323 Central Park Ave., Yonkers, NY 10710. My experience was made exceptional thanks to the outstanding service provided by salesman **. From the moment I walked into the store, ** was incredibly welcoming and attentive. He took the time to understand my needs and preferences, demonstrating remarkable patience throughout the entire process. His communication skills are top-notch; he explained all the features of the appliances clearly and answered all my questions with confidence.

I've used P.C. Richard for many years and they have a wonderful salesman there named George that I continue to use. He knows me and knows what type of things I'm looking for. He's always very pleasant and gets everything done. He also does a wonderful job helping me pick out appliances that I need. When I need something, I go on the website and I pick out what I want to purchase and call George for better or cheaper options. I don't have any problems with the website.

I have been a loyal customer of PC Richard and Son due to their great selection and convenient pricing. I've found their salespeople to be not only knowledgeable but also patient and helpful in addressing any questions or concerns. Every interaction with their customer service has been positive, exemplifying their customer-oriented approach. What keeps me coming back is their reliability and competitive pricing. I would definitely recommend PC Richard to friends or family, assuring them that it's worth giving a try.

I recently made a purchase from P.C. Richard & Son due to its convenient location. The most recent products I bought from them were from the Frigidaire brand. My experience with their sales team, particularly with a representative named Joe, has been excellent. Joe is incredibly knowledgeable and friendly, making each visit a pleasant experience. His assistance is one of the reasons I've referred several people to P.C. Richard & Son over the years. While I haven't had any interactions with their customer service team, my overall experience at the store is so positive that I would confidently recommend them to others. In fact, I've already referred a couple of people to the store.

I recommended P.C. Richard through my company for about a decade and I've been a customer for about 5 to 6 years personally. Mostly, I've purchased appliances. However, my experience with their service department has been disappointing. For instance, I had a technician come to diagnose my dishwasher six times, only for him to finally admit he wasn't trained on those models. Eventually, I was offered a credit for a new one, which was fine, but I specifically requested that the same technician not be sent to my home again.

We have always bought from PC Richard and Son, whether it's air conditioners or other products, because they are local to us. Recently, I purchased an LG washing machine and am genuinely satisfied with it. The salesperson was a nice young man, and we had no complaints about the service.

I have consistently had a positive experience with PC Richard & Son. I trust them because they offer good warranties, even extended ones. I've purchased a refrigerator, stove, microwave, and dishwasher from them. My interaction with their sales staff was satisfactory.

I recently had an unfortunate experience with PC Richard and Son. Initially, I chose them for my home appliances, including a refrigerator, stove, dishwasher, and washing machine, because they were known as one of the best appliance stores around, thanks to their competitive offerings at the time. However, my experience with them took a downturn about four months ago, owing to deteriorating customer service. The sales representatives were either unavailable or unhelpful, often directing me to find products myself without any assistance. This was especially challenging for me, as I have health issues that make it hard to move around the store without help.

I recently purchased new stove knobs through PC Richard because they originally sold the stove in my apartment, and I wanted the knobs to match perfectly. My experience with their customer service was excellent. The tech who delivered and installed the knobs was very polite, respectful, and did a great job. He was attentive to our needs and ensured everything was in order, which made the visit satisfying. Overall, the service was very customer-friendly. I would rate my experience with PC Richard 5 stars.

I recently had a service appointment with PC Richard and Son for my dryer, which needed repair. The technician who came was very friendly and professional and was only here for 15 minutes. He seemed to fix the vent issue quickly. However, I'm still experiencing problems as the dryer takes too long to dry clothes. I'll wait for a couple more laundry cycles to see if it's a persistent issue or if it was just due to a heavy load. Overall, the service was positive, but I might have to call them back if the problem continues.

I have been a customer of PC Richard and Son for about four years now and have consistently chosen them for all my purchases. My experiences with their customer service and sales reps have been exceptional. What impressed me the most was how efficiently they resolved problems. They are doing a fantastic job, so far. Overall, I'm very satisfied with PC Richard and Son.

My recent experience with PC Richard and Son involved a TV repair. Initially, they came to diagnose the issue with my TV, which was still under one year old. Unfortunately, I had to wait for about a week as they needed to order a part, and then another week for the repair process, which involved replacing the motherboard.

I purchased a Samsung refrigerator from P.C. Richard & Son in 2021, and unfortunately, I’ve faced recurring issues with the ice maker. The service technician from P.C. Richard & Son is exceptional, and the service is excellent. He's always professional, ensuring everything is fixed promptly, though the design flaw in Samsung's ice maker is problematic. I've had to call for warranty work twice, and I suspect this is going the same way as a previous Samsung fridge I owned. Despite these product issues, P.C. Richard & Son’s customer service has been nothing short of excellent. They call before visits, and you can track the service truck, making interactions seamless. Overall, while Samsung products have let me down, P.C. Richard & Son have been a reliable appliance store for us. I'd recommend them wholeheartedly, giving them a full star rating for their service.

I ordered a laundry machine that was delivered yesterday. Despite the great experiences I have had speaking with in-store agents at the Steinway location, my delivery experience yesterday has left me done doing business with them for good. Two guys delivered the machine. Upon arrival, there was a dent towards the bottom of the machine [see pic]. I was under the impression that I would have the machine installed for free at the same time as the delivery. One of the guys assured me that the installation was an additional $120 and said that I could either call and schedule an installation for a later time or pay him $120, “off the record” via cash, Venmo, or Zelle, to have it installed then.

Just order the washing machine. They called and said it would be delivered on a certain date. Never showed up. Never called them up. They come up with excuses and lying about damage and possible not picking up the order. PC Richard is one of the worst. Plus many times I've ordered and not learned my lesson. Things come damage, few years go by and I forget and do it again and learn my lesson again. I personally would not order or buy anything from PC Richard. Try other outlets.

Submitted my claim on time. Was never notified that there was an issue with the serial number. Now they are saying it’s too late for my claim to be processed. It’s obviously deliberate. They do it on purpose hoping people would go away and won’t complain. Disgusting.

I have been without a fridge for 1 week. Fridge has been serviced 5 times 3 by Samsung directly. Now PC & Richard and son send two technicians. First did not know what we had doing but made a report. I was send a second tech with knowledge of first one and still just look at fridge on a business day. No repairs but also agree fridge has too many issue and should be replace but still nothing. All my food- meat, milk, fruit in the garbage.

After a couple visits to PC richard and Son in College Point, I was greeted by Fausto ** who's charismatic, professional, enthusiastic personality convinced me to purchase the posturepedic base that I needed for my posturepedic mattress previously purchased at PC Richards. He went above and beyond together with his manager Tony, to accommodate my purchase and provide me with excellent service at all time. Fausto **, is one of a kind salesperson, if you need to get a royal treatment look for him at PC Richard in College Point, NY. Thank you Fausto. 👍👍👍

I chose PC Richard and Son because their store is conveniently located in my neighborhood. I've purchased a few appliances from them, including a Samsung refrigerator and stove. While I'm satisfied with the refrigerator’s performance, the stove didn't meet my expectations. From the get-go, I've had problems. The surface began to tarnish faster than anticipated, which was disappointing, particularly considering the price and brand reputation. Additionally, I'm having an issue with one of the stove knobs, requiring me to call for service. Despite these setbacks, PC Richard and Son's service was commendable, as they dispatched a technician promptly. Overall, I’d rate my experience with PC Richard and Son favorably due to their responsive customer service. I don't have any issues with the store itself, just with the quality of one of the items I purchased. Both are stainless steel and the fridge is fine.

I have been a loyal customer of PC Richard and Son for more than 20 years, and my experiences with them have consistently been positive. Over the years, I have purchased several appliances, including a refrigerator, a stove, and dishwashers, primarily choosing brands like GE and Frigidaire.

I've been purchasing from PC Richard and Son for years, and my most recent purchase was a washing machine and dryer. I went to the store for this purchase and found their product selection to be wonderful, which is why I always choose to shop with them. The sales counselor was fine, and it tends to be a different person each time I visit.

Customer service department what a joke. My dryer went on fire. My entire house was filled with smoke. They sent the repair man that didn’t open The machine. He ordered new parts. A week later repair man comes with parts, open the machine, put the parts in the inside of the machine is all burnt because it had a fire, so he order more parts. I called customer service three times trying to get a supervisor all three times. They refused to put a supervisor on the phone. They’re sending another repairman back with more parts. I’ve been without a dryer for a month and the entire inside of my machine is all burnt from a fire, and they expect me to continue using this machine, Pc Richard customer department is a joke. Home Depot now has the same warranties for less money. Do yourself a favor. Go somewhere that does the right thing by their customers.

I first heard about P.C. Richard & Son through a coworker who recommended them to me. I wasn't aware of the company until then. My purchasing experience with PC Richard and Son was good. The staff seemed knowledgeable and were quite helpful. Although it was a couple of years ago, I remember buying a few appliances from them, probably a refrigerator and a stove.

I recently had an experience with PC Richard and Son when my wife chose to buy a washer and dryer from them. She was responsible for the purchase and described the buying process as very satisfactory. We decided on the LG brand, although we didn't have a specific preference initially.

I recently renovated my house and chose PC Richard and Son for purchasing all of our appliances, including air conditioners, washers, dryers, dishwashers, refrigerators, and ranges. Since we had a good experience with them initially through my architect's connection, I decided to go back to them when it was time to furnish my apartment. I bought my entire TV entertainment center from them and am planning to purchase more items.

I first heard about PC Richard and Son because my parents were always interested in buying their products. They used to buy from them in Yonkers. Over the years, I've purchased quite a few items from PC Richard, including dishwashers, washing machines, dryers, refrigerators, and TVs. Overall, I've generally been happy with their service and products, though I had a recent issue with my KitchenAid dishwasher, which was leaking water. They sent a repairman to check it out under the warranty, and he was very helpful.

I've been a customer of PC Richard and Son for years. Initially, I equipped an entire apartment with their appliances, including a stove and refrigerator, about 15 years ago. More recently, five years back, I bought my house in Ronkonkoma and updated it with a new refrigerator, washing machine, and dryer from PC Richard and Son.

I've been a customer of PC Richard & Son for quite some time now, with my first purchase being a refrigerator about 2 years ago. My interaction with their salesperson was very positive; the representative was extremely helpful. I am fond of the fridge's bottom freezer design but I was a bit disappointed that the fridge needed repairs twice within two years. Fortunately, I had opted for insurance, which I rarely do, and it proved beneficial. Their service department was quite efficient. They scheduled my appointments promptly and arrived as expected. The repair technicians were courteous and performed their tasks effectively, addressing two separate issues without any further complications.

PC Richard and Son has a convenient location near my home. Working with their sales counselor, George, was an excellent experience. Throughout my interactions with the customer service team, I found the service to be good overall. I would highly recommend PC Richard and Son based on this experience.

I have been a long-time customer of PC Richard and Son, initially familiarized through my mom who also shops there. The prices are quite affordable, and their service is commendable. I had an issue with my refrigerator not fitting into the designated space, and they were incredibly helpful. They assisted with measuring my area and provided guidance on resolving the issue. The process took about a week, which I found reasonable.

I am extremely disappointed with the delivery crew who came to deliver my washing machine and dryer. They were disrespectful, rude, and unprofessional throughout the entire process. When I politely asked why they were using a hand truck to take the dryer up the stairs instead of lifting it with straps, one of the guys responded in an extraordinarily rude and unprofessional manner. It’s basic decency: you don’t come into someone’s home and behave disrespectfully. That’s not how it works. This was an unacceptable experience, and I would not recommend this delivery service to anyone.

Two years ago, I purchased a range of appliances including a refrigerator, stove, microwave, heater for the living room, two TVs, and a washer and dryer, spending around $5000. I didn’t opt for an extended warranty at the time. Then, just a month ago, my refrigerator stopped cooling.

I recently needed to replace our old appliances and chose PC Richard and Son because of their reputable brand name. My recent purchase included a washer and dryer. The entire experience was excellent, particularly the interaction with the sales counselor, who was very knowledgeable and allowed us to make our own decisions, answering all our questions. The after-sales service has also been great, with any service calls handled efficiently. Overall, it was a positive experience, and we would return for future purchases.

My experience with P.C. Richard & Son has been quite disappointing. I recently had an issue with a refrigerator that my landlord had a warranty with them for. One of their technicians replaced a part known as the "Halo" due to a defrost problem. He defrosted the fridge, but the issue persists. The refrigerator section still doesn’t cool, while the freezer works fine. As a result, my food is spoiling quickly—onions go bad within two days, and milk curdles fast.

I have been a customer of P.C. Richard and Son for many years as they are a local company to me. Recently, I purchased a dishwasher from them. My interactions with their sales representatives have always been really good. I did have an issue with a refrigerator I had bought from them previously, but their customer service was responsive. It took a few tries to fix the problem, but eventually, they resolved it. Overall, I would rate my experience as positive, and I will continue to shop there whenever I need something.

I usually choose PC Richard and Son for all my household items as they always provide a quick service and offer decent prices. My recent experience was quite straightforward. I went there to buy a microwave, but mistakenly purchased the wrong one. When I realized this during installation, they were helpful in returning it. I went back to get the right one, although I was slightly disappointed as they didn't have a larger model available. Despite this, the process of correcting the purchase and getting the right item was relatively smooth. Overall, their service is consistent, and while I didn't visit their website before my purchase, I've generally been satisfied with the quality and customer service.

I recently purchased some appliances from PC Richard and Sons and was impressed by their reliability and the availability of items. We've bought several items from them, including a range and a dishwasher. However, when we ordered a microwave oven, it took about a month to arrive, and unfortunately, it was too large for our over-the-range space. The delivery person was knowledgeable and pointed out that it was too close to the burner surface, which could pose a fire risk. We appreciated the honesty and helpfulness of the delivery team.

I decided to use PC Richard and Son because of convenience. Initially, I encountered a problem with a washing machine that broke after just three uses. The whole situation was quite frustrating. They sent a technician to fix it, but it wasn't repaired, leading to a lot of back and forth before they agreed to replace it. Although the process was somewhat tedious and could have been smoother, eventually, the issue was resolved. The original washing machine definitely did not meet my expectations, but the replacement seems to be functioning well. In terms of pricing, it was comparable with a nearby store. It was just whoever could deliver first. Overall, while there were some bumps along the way, PC Richard did rectify the situation in the end.

I have been shopping at PC Richard & Son for years, a tradition I inherited from my mother. Their products are of good quality, and the service is generally decent, which keeps me coming back. The location is convenient for me as I can walk there. The customer service has always been great, and I've never had an issue with the staff.

I have had a consistently good experience with PC Richard and Son, a place my family has always relied on for our appliance needs. Over the years, I've purchased a variety of products, including washers, dryers, refrigerators, stoves, air conditioners, TVs, and beds. Each purchase was smooth, and I never encountered any issues. The quality of all items has been satisfactory, and I always opt for the warranty for added assurance. The staff has been helpful, always striving to offer the best possible deals. Overall, I've never had a bad experience with PC Richard and Son, and I would definitely recommend them.

I live near PC Richard and Son, which is convenient for me. Although I haven't made a purchase with them in the last 4 or 5 years, the last items I bought were an oven-top stove, a microwave, and a refrigerator. The transaction was during COVID, and it was challenging to interact with anyone at that time, but overall, my experience with their sales team was fine. I haven't had any problems with them.

It's been a nightmare dealing with P.C. Richard & Son. My refrigerator stopped working before Halloween, leaving me with food spoilage issues for weeks. Despite having seven service visits, each technician misdiagnosed the issue or was unprepared with the correct parts. This lack of resolution dragged on for nearly two months.

I've been a long-time customer of PC Richard and Son, mostly because I manage rental properties and frequently purchase appliances like washing machines and refrigerators. My recent experience purchasing a refrigerator was excellent, especially due to the sales counselor I've known for years. They are highly respectful and knowledgeable, handling their job very well.

I've been a customer of PC Richard and Son for years and usually have a good shopping experience with them. Over time, I've purchased several refrigerators and a dishwasher from them. The salespeople are consistently great, which is always appreciated. However, I've encountered problems with the refrigerators I've bought—not due to PC Richard and Son, but because of the manufacturers. These refrigerators seem to constantly break down.

I recently purchased appliances and electronics from PC Richard and Sons based on my past positive experiences with them. I've always found their customer service to be excellent. Whenever there's been an issue, which is rare, they address it promptly and efficiently. The sales counselors are wonderful—honest and helpful. If something isn't right for me, they let me know. I never hesitate to recommend PC Richard to family and friends. I'd specifically suggest asking for Manny, who is fantastic. Overall, I've only had great experiences with them, and I’d give their customer service a 5-star rating. Pricing is average; they aren't the cheapest but also not too expensive. I truly value their respectful and proficient service.

I recently had an excellent experience with PC Richard and Son. After ordering a new stove post-Veterans Day, I encountered an issue with one of the burners. They dispatched a repairman within two days, and he promptly fixed it. My past purchases from them, including a refrigerator, gas grill, and TV, have been hassle-free and backed by knowledgeable and helpful staff. The stove was on sale, which was beneficial since I hadn't purchased one in 17 years, leading to some sticker shock. However, the staff helped me find an induction stovetop, which was energy-efficient and suited my needs. I've consistently found the salespeople at PC Richard to be extremely knowledgeable, making shopping much easier, especially when you're unsure of what you need.

Visited Rockville Centre location to purchase a microwave at the recommendation of my brother in law. I was greeted by Mark **, his service was quick, efficient and he was very pleasant. He assisted me with great knowledge of what I was shopping for, and from this experience I will always go to P.C. Richard's for future appliances.

If there was an option to not select any stars, I would. I have been without a working refrigerator for 3 weeks now. I could not host Thanksgiving as I usually would as the technicians and customer service staff are completely incompetent. I called many times to have my issues taken care of and I hear is, "We will order the parts." Lo and behold, the right parts were not ordered and they sent a technician to the house to put in a new ice maker in a fridge that is inoperable. Does this make any sense?! I have taken off many days from work to be here for service and again I do not have a working appliance.

PC Richards in Bellmore is our go to for all our appliance and TV needs. Prices are fair and the staff is friendly, knowledgeable and always happy to help. Salesman Alex is the best, if he’s available he’s our go to guy!

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm. The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage of the unit or the hallway walls, THEY COULD NOT SPEAK!!!)

PC Richards Knowingly sold me BOSCH Appliances (wall oven and dishwasher) that completely rusted in less then 3 years and will do nothing to solve the problem even though i paid for 8 year warranty. I searched on the internet and found 100's of similar complaints of Rust on BOSCH appliances, yet they continue to sell this defective product to their customers. SHAME ON PC RICHARDS.

The buying of the appliances went off without a hitch. MO from the Paramus store was great. My issue is the extended warranty that is leaving me without a refrigerator for weeks. Nice to have the warranty but not worth it if it takes forever to get an appointment and repair.

I ordered a pair of Apple AirPods Pro 2, but the box arrived already opened, looking either refurbished or previously returned by another customer. This was meant to be a gift, so it was embarrassing to receive it in this condition. The box itself looks worn, which likely explains why the seal was already broken.

I bought a refrigerator, a stove, a microwave, and an air fryer. This year, I bought an AC unit. I live in New York City and there are not too much large companies for electric appliances, but P.C. Richard has a lot of selection. The reps are really friendly and the price is good too. Before I go to the store, I usually research online and check the price. When I purchased the AC unit, it was cheaper than online. I like that the delivery is good and I also like the insurance they have. Some technicians are not that good though. One of them lied to me, but eventually they fixed it so that's okay.

The rep from P.C. Richard was very professional. Everything went well. I like the availability and that the rep really knows the product that he was selling. He was very helpful. I called the customer service because, at the time I ordered, the machine was not there. They didn't have it yet in stock. They had to order it. They told me that I will have to wait for a while. And when they were ready to deliver it, they did deliver, but the setting was not proper. There was some plumber we needed before they could install the machine. So, they had to go back with the equipment until I found a plumber who will fix the place, and then I called again for them to come and deliver.

I usually purchase all my appliances from P.C. Richard. I usually go into the location and the customer service is very good. P.C. Richard is also very reliable and they try to get people in for repairs. I purchased a Samsung washer and dryer and it's really a bad product. It has nothing to do with P.C. Richard though. The Samsung washing machine specifically is one of the worst washers I've ever had in my life, and I'm not the only one that says it. The technician always tells me the many problems with this machine. I got a warranty on the washing machine and they're constantly here for the repairs.

P.C. Richard always has good prices and good warranties. I've always liked them, how they treat me and how the sales process is. I've bought most of my appliances from there and they've always been great.

I went to visit P.C. Richard to check purchases and found that they had everything I needed. The fridge and the dishwasher were broken and I decided to replace them. The sales rep was informative and very helpful. He showed me a couple of choices and what the latest model was. He double-checked to make sure it would fit. I appreciated his professional service and the price was pretty much what I was hoping to spend. I was glad I bought from P.C. Richard rather than from a big box store or any place else.

I bought a new fridge from PC Richard and had an issue with it. When they came, they put the fridge but one door was higher than the other. They came twice and fixed it. This time, my 1-yr old oven hasn't been working for over three months. It's locked, and I do not know how it's locked. The technician came three times but they could not fix it. I told PC Richard maybe they should send a replacement but they've given me a hard time. On Monday, they said two technicians have to come. They want to fix it. But it's been over three months which is a long time for a customer to wait to use their appliance. It's very frustrating. This might be my last business with them. I've purchased most of my appliances from them and this time I'm having so much issues, but they're not trying their best to solve it.

P.C. Richard & Son is a staple in New York. They sell electronics and appliances, and it's where people would go to buy what they want. I've bought a washing machine, a dryer, and a stove, and my experience has been good. The sales rep was knowledgeable.

I have continued purchasing with P.C. Richard & Son because I've always had a very good experience with them. If I have a problem, they always take care of it. I spoke with their sales rep, John, and he was very personable, honest, and informative. Also, I've bought a refrigerator, a stove, a dishwasher, a washing machine, a dryer, and a microwave and the quality is good.

Go to P.C. Richard & Son. We have a person that we always go to.

The item that P.C. Richard & Son sent wasn’t good because the day they delivered it, it was broken. P.C. Richard had to come in, pick it up and bring another one. One week and some days after, they brought another one. That one didn’t work again after a few weeks. P.C. Richard had to send somebody and somebody came in after one week. I had to throw away most of the things that I had. I cannot put them in the little fridge. P.C. Richard came and fixed it but I don’t know if it would work all the way. Also, I bought a brand-new fridge. But when they came, they replaced it with a floor sample. The paper that they gave me says so. They're supposed to give me a brand-new fridge. Floor samples can be there for a long time and used for events. At least P.C. Richard came and changed the fridge.

P.C. Richard has very reasonable prices. I've bought a washer and dryer, a stove and a dishwasher, and they're good. However, when I needed repairs on my machines, it was long and drawn out, and they have to come back. They also didn't give me the right lint catcher for my dryer. Overall, I've had a good experience with P.C. Richard, and I'm happy with it.

We bought the refrigerator, a washer, and dryer. It was a good experience. Initially, the water wouldn't come out. We had to call P.C. Richard & Son back. The tech tested to see if our water was on, but it wasn't. And the hose had a hole in it. It was an old hose, not the hose that came with the refrigerator. Prior to him leaving, I asked him to make sure that the water was turned off because we weren't in the house yet. He said it was, but he didn't fully close the water. The next day, when I came here to look at the house, the basement had water in it. But besides that, everything was okay.

P.C. Richard is close by, and they always work with my delivery. When I go there, they're always welcoming me. They always help me out and give me good information. So far, I've gotten a couple of things from them and their products are really good. I've never had a problem until now with the washer. I have it for a while now, and it's still under warranty. What I like about their warranty is it’s top-notch. I've gone to other places where I bought stuff and they sell the warranty for a third party, but they're not easy to get ahold of. I thought I was gonna have that problem with P.C. Richard, but I didn't at all. They came out and tried to get it squared away. They're gonna come back on Wednesday.

We've been P.C. Richard customers for many appliances for a long time. Most recently, we bought an LG refrigerator which they delivered. However, the refrigerator broke down. The hotline to get service scheduled can be improved a little bit.

Most recently, we had a gasket put into the refrigerator after some back and forth. P.C. Richard contracted out with some company who told us P.C. Richard doesn't do this kind of work. They have to contract out. When the first guy came in here, he was rude. We called them up and told them not to send him back but he showed up again. They couldn't get the part then they got the wrong part. Considering the refrigerator wasn't even a year old, I was surprised they couldn't get a part. We finally resolved it three weeks ago and the guys who installed were P.C. Richard workers. I always tell them I don't want anybody else coming into this house, only P.C. Richard.

The reason I chose P.C. Richard and Son this last time is I have 18 to 24 months to pay for my purchase before I start paying interest. I haven’t had to pay a bunch of interest. My dryer is about to go on me. That was the biggest thing to me. The first time, I wanted to just go into the store, and each time. The last time I went to a store with my daughter, when I purchased the lounge chair, was four years ago. August, I went into the store with my son-in-law. The salesperson that my son-in-law deals with there called and made sure he was in. We went in when he was there, and we dealt with him. He was good. The mattress is not as comfortable as the first was, but it's okay.

P.C. Richard is great. Over the last seven years, I've been shopping with them and I haven't had an issue yet, which is why I go back. Whenever I'm gonna get some appliance, I go straight to them and usually, I try to get insurance. In case anything happens, I would directly call the insurance people.

I always use P.C. Richard. The customer service team is good. They are very cooperative.

We went in the store and got a washing machine, and it's been good. We had a couple of service calls but it's standard and the process is easy. I just call the store then they send me a repairman. They give me a date which I expect them by. They're good.

We had a refrigerator that we had for quite a while and it just died. So, we needed a new one. My father decided to get a replacement from P.C. Richard and we just needed something that was functioning. However, the panel had a glitch in it, and the part was replaced. A young man came by at 7:30 in the morning, and he was excellent. I was on my way to leave for work, but he was so quick that he was able to do the changeout.

I got a washer, a dryer and a freezer from P.C. Richard, and all three appliances are Samsung. It was a good experience. The products are good as well, but now I'm having a little issue with it and they've been coming to service.

After Sandy, I had to buy all new appliances and I was treated fairly at P.C. Richard & Son. That's why I went back. The rep knows me, so he was like a friend. My refrigerator crapped out. P.C. Richard took two weeks to send a repairman. But the repairman was nice enough. He said that there was a shortage of repairmen.

P.C. Richard & Son had everything I needed and their prices are reasonable. I bought a lot of stuff off of them. I bought a couple of TVs, a washer and dryer. The rep was an excellent guy. He knew his business. He gave me a fair price every time I got going. If anything broke, P.C. Richard would fix it right away. I would buy more stuff.

We have bought things from P.C. Richard & Son in the past, and we've had good luck with them. We bought an air conditioner and a toaster oven. We also bought and a 43-inch TV a while ago. The rep was very helpful. He did a good job. We had a little issue with the TV. The technician came and took care of it in a heartbeat. He did a great job.

I liked the prices. But I got kitchen appliances and a mattress, which I'm very disappointed with. It's sagging and lumpy. We have not been getting a good night's sleep. P.C. Richard & Son did the assessment. They sent the technician out to do the evaluation. I'm waiting for someone to contact me about what the next step would be. Good customer service.

I purchased a washer, dryer, and stove a couple of months back from P.C. Richard & Son. I purchased extended warranty with it. I've called P.C. Richard out several times regarding my refrigerator, especially this past year. My refrigerator wouldn’t close. P.C. Richard came out three times. They put some type of rubber thing around the door so it would close. Back in July, there were puddles of water in the refrigerator. And I could see the water dripping. I called P.C. Richard. They sent someone out. The guy came, opened my refrigerator and said, “You're blocking all the vents. That's what the problem is.” He didn't move anything.

P.C. Richard & Son has good service. My refrigerator has been acting up so they came over twice for service. They worked on repairing it. I scheduled on the website. It was easy. They have a self scheduling. But they were busy. I couldn't get an appointment for 10 to 14 days. My refrigerator wasn't getting cold enough, but it still works. I was able to still use it. And I had a mini fridge. But if the refrigerator got completely conked out, it would have been more of a problem. If I had to wait over a week and I have no refrigerator, that can be an issue. I'm still not 100% sure if it's fixed. The fridge compartment still doesn't seem to be cold enough. I'm still working on it with this fridge, if it will finally be repaired to my satisfaction or if I might have to see if P.C. Richard & Son will give me credit and I would buy another one if it's not able to be fixed completely. But they stood behind it. Also, they were always kind when I called.

The old stove was old, wasn't working right and couldn't be repaired. So, we needed a new one. The reps from P.C. Richard were very friendly and nice. They showed us several and what options we had with the stove and we talked it over. We liked the particular one we bought and we're still very happy with it. They were very professional and truthful. They said they were gonna be at a certain time and get something done. They came and in 15 minutes, everything was done.

My family has dealt with P.C. Richard's for over 40 years and I’ve never had a problem with them ever. The customer service is very effective, customer conscious, answered every question and gave more information we wanted. So, it was very positive. We’ve purchased televisions, refrigerators and a washer and dryer. All our appliances are from there.

P.C. Richard is close to where I live and they have repair people to back up what they sell. The sales person, Abraham, who we've dealt with for other things is very helpful. When we go, we make sure that we’re dealing with him. He's been very competent. The customer service experience was very positive.

I purchased a very expensive but defective 75-inch television. I needed to bring it back and replace it the same day of purchase, and now less than a year later it is completely inoperable. I called the store and the only option they offered was to send someone to my house 5 days later to confirm the inoperability (then I assume wait for more time-consuming steps to replace it). When I expressed my frustration, I was rudely dismissed and told to contact corporate. I contacted corporate who only confirmed the appointment and told me that was the extent of their job and referred me back to the rude store employee. While on the phone, I requested to file a complaint with corporate against the rude store employee (Stephen) and after 40 minutes on the phone was told "since most people were on lunch" it would get done later and I could expect an email in about an hour - which I never received so I assume was never inputted.

I always buy my appliances from P.C. Richard. Their customer service has been excellent and very helpful. Recently, the repair guy did what he could do. They're not allowed to touch dryer vents, so it was not his fault. But he told me what to do and he tried to help. He stuck his hand up there and pulled out something that was clogging it. My problem is when I first purchased the dryer a couple of years ago, they installed the dryer vents improperly. That's why I'm having a problem now and that's why I had to spend $800 with the dryer vent guy to fix their problem. So, I'm not happy with their installation. But other than that, I also had P.C. Richard out for the washer because it was under warranty and they fixed it.

I bought a dryer and a dishwasher from P.C. Richard & Son and they were great to work with. I had my dryer fixed about a week ago and their customer service reps helped me with the appointment. Then a guy came out to look at the dryer and he was very thorough. He came to see what part was needed and the part came in within two days, which was a good timeframe. Then I called to schedule for the guy to come back to install it and everything was done in a timely basis. P.C. Richard was responsive and they showed up when they were supposed to. I would consider using them for my next purchase. But the Samsung dryer is not like my prior dryer. Things are getting a little bit cheaply made but that's more of an issue with the manufacturer than P.C. Richard.

I purchased a Whirlpool washer in 2021. I purchased an additional, extended warranty as well. Earlier this month, I called the PC Richard service dept because the washer was loud and rocking during the spin cycle, and the clothes were still wet when the cycle finished. They sent out a repair man later that week who informed me the drum had to be replaced and the part had to be ordered. I had to wait several weeks for the part to arrive and then scheduled another service appointment to have it installed. I was given a 4 hr window in which the repairman would arrive. On the installation date, (I took the morning off to wait for repairman) nobody showed up. I called the service dept and dispatch said they couldn't get to me for several more hrs.

I've buying appliances from PC Richard for over 15 years. All my transaction are always excellent, never any hiccup. This time I took the risk of purchasing a bed, I had the pleasure of meeting the most wonderful sales person Marc in Union New Jersey. He was very patient, attentive, professional, and a very good deal breaker. No need to ask. He's a pro at his job. I gave him 5 stars. He's the face of that store. I will be going back to purchase a new refrigerator.