P.C. Richard & Son Reviews

P.C. Richard is very accommodating. The manager is very informative and he goes above and beyond when I'm making a purchase. But now, I have an ongoing issue with the repair of my Samsung refrigerator. The ice maker freezes up and it leaks water all over the place. I'm afraid it's now rotting my floor and my tiles are loose underneath because there's constant water there. And then, when you open the refrigerator, there's always a puddle in there.

I've shopped with P.C. Richard for years and their customer experience is excellent. I would definitely recommend P.C. Richard. It's hassle-free.

We needed a new mattress, and we were looking for Stearns & Foster. P.C. Richard & Son is our go-to place for many years, and it seemed like the perfect place to start. The sales counselor was really focused on "I'm here to make it happen for you," and stayed out of our way, but answered our questions. He was just there to provide support, information, and facilitation. Our interaction with the sales counselor couldn't be better.

Interactions with the sales counselor at P.C. Richard were professional and courteous. We needed a dishwasher and garbage disposal and their prices were very fair. We had no issues with customer service. With regards to other appliance companies, nobody can hold a candle to P.C. Richard.

We've been doing business with P.C. Richard for 50 years. It's a great store. The people there take care of me. We had a dryer that had to be replaced and they did it very quickly.

Overall, my purchase with P.C. Richard was originally good. They were typical hard-selling salesmen trying to sell you the refrigerator for the best deal. But in terms of the customer service after the fact, it could have been better. They say they're going to call and they don't. The customer service was very cordial except the lack of communication about what I could have done to rectify the situation and get it done sooner. I had been without a refrigerator since Sunday before Thanksgiving. I called them on Monday to report the problem, but they weren't able to see me until Friday to fix the refrigerator. It would have been better if they asked me questions on the phone or ordered the part ahead of time.

I had an issue with a Samsung range. I used the electric stove and the hot surface light came on but never went off again. It's a circuit issue. Then before the holiday, I was going to clean the oven but the self-cleaning would not come on because of this hot surface light situation.

The vendor from P.C. Richard came, saw the problem, and said he needed to order parts. When they get that part, they're going to come back again. Everybody was nice.

I had a repair done on a dryer, and the technician had to replace something. P.C. Richard is a good store. They stand behind their product. It's been a while since I've dealt with anyone, but I was fine when I was at their store.

The experience with P.C. Richard was good. I bought a Samsung range and refrigerator, which I have had for four years. Speaking with the salespeople was comfortable they respondvery well when I ask for repairs.

I bought a mattress from P.C. Richard in 2019 for over $2,000. When it started sagging, I called for the warranty. The guy that came out was very professional. He took pictures and measurements and told me that they would get in touch with by Monday or Tuesday. They then sent an email saying they can't honor the warranty and that I could talk to P.C. Richard about giving me another mattress.

The sales counselor from P.C. Richard was very informative and friendly. The women I spoke with at customer service were very nice when they took my information down. I got a text saying when they were gonna be coming. However, the Friday and Saturday after Thanksgiving, I called and they said I'd hear something by the end of the day, but I didn't hear anything.

20 years ago, when I was redoing my house, I went to P.C. Richard and just bought different appliances. My favorite purchase was the Samsung TV. A gentleman delivered it and we mounted it ourselves. I had repair done on my range once when I had trouble with it. Other than that, everything was good.

The worst experience. Installed a washer and didn't tighten hose. Needless to say this caused severe water damage to my home. It has been 45 days and nobody has reached out to me. I have filed a claim but my only hope now is to get a lawyer. What a nightmare!

We purchased a stove. I am happy with it. I liked the convenience. Some of the people could do with some customer service training at the P.C. Richard & Son location that I dealt with at Bay Plaza. But overall, it was a good experience. Malik and a middle-aged woman were good. They had to get the manager involved because there was something that they couldn't do on the computer. But the manager didn't give them the time of day. That put my husband and I off. The manager was dealing with a customer, which was fine. But he went about his own business when he was done instead of coming over to find out what the issue was. Malik eventually solved it. Everything was fine.

[11/19, 1:35 PM] L.W: I want to tell you purchasing from PC Richards, has proven to be an unpleasant experience. I bought a temperpedic rising, remote control bed, oven, hood and refrigerator from PC Richards. The bed remote control didn't work, the light in the hood didn't work. I called, and came into the store several times. The last visit my son came in. The manager hadn't seen him before. While i was still on the phone with the sale person, and my son was sitting their, the manager came to the sales person. He used foul language to speak about me and how I'm getting on his last never. After reporting him, PC Richards, sent a manager to fix the problem. The manager was the one who got this store up and running in CO Op City in the bronx. He had the manager to apologize and rectify the issues. I accepted the assistance.

For the last 15 years or so, I have bought all my appliances from P.C. Richards — always from the same salesperson. I have consistently been very happy with the service, price, delivery, installation, and extended warranty maintenance. This week, however, I had an experience that left me deeply disappointed. I needed to replace a dryer that broke. Although the delivery and installation had already been paid for — and are not cheap — the two delivery men demanded $75 in cash to remove two doors so they could bring the dryer into the laundry room. They had taken the very same doors off not long ago to deliver and install a washer of exactly the same size, and the same has happened with other appliances in the past. It was always included in the service.

Recently went to buy a TV at PC Richard & Son in Oceanside. The salesman Keith (8554) helped me out and was very good. Sorry the scan to do the survey did not work. I would have given him high scores. Hopefully this helps him out. It was on 11/10/25 at 14:41:22.

Jordan ** is the best person to walk the sales floor of this establishment! He helped me so much when purchasing my computer for school! He was so helpful and knowledgeable about the establishment and what I exactly needed! 10/10 experience!

I moved into a new home and was looking for new appliances. I chose P.C. Richard because I've lived locally my whole life. I purchased my LG washing machine six years ago, along with a dryer and barbecue grill, from a sales guy who was friendly and trying to help.

I like P.C. Richard. My whole family is loyal. I'm 64 years old. My aunt is 70 years old, and she just bought a bed from P.C. Richard. We are loyal P.C. Richard customers. It’s not like just because I had a bad situation, that I’m not gonna go back. My husband doesn’t want me to go back, but I still would. I just don’t want to deal with madness when I’m spending my money.

Recently, we got two air conditioners from P.C. Richard. One had to go back because it was spewing out some kind of glob. They brought the replacement one, but that sounded like a lawn mower. They had to go and bring another air conditioner.

My husband has a relationship with someone at P.C. Richard and we've been buying all of our appliances there for years. We replaced our refrigerator because it wasn't working, but we had to replace the replacement because there was an issue with it. It went great with the sales counselor. My husband is very happy.

My mom used to shop at P.C. Richard, and that’s why I did for at least 10 years. And my experience shopping with them has been great. And then, just recently, they had repaired my refrigerator almost seven times. But I did have the extended warranty, and they were great, and they replaced it for me. So, that’s why I’m happy with them, even though I had so many problems before they agreed to do it. And everybody at P.C. Richard has been friendly and helpful.

I’ve had very good experiences in the past with P.C. Richard, so I almost always go there. The prices, customer service, and the availability of the things that I’m looking for keep me going back to them. I also like that we qualify for no interest. It’s a big incentive.

P.C. Richard has a good reputation, and I trust them and their appliances. We've purchased things from them before. A couple of months ago, there was a problem with our stove, and a technician came and had to order parts. He ordered an extra part just to be safe because he wasn't sure what was causing the issue, which was a good thing because that part was the issue. When the parts came in, they came back and fixed everything, and it's been fine ever since.

P.C. Richard is in my neighborhood and I’ve always gone there. It’s a good store and they have quality appliances. They’ve always been very helpful as well. Usually, someone sees you arrive and then they approach and ask if you need help. If you don’t, they still will approach you at some point or you will flag down a team member because you changed your mind. You get the warranty and they’ll come back out and fix your product.

I bought $20k of appliances from this branch. Their install team visited my house three times to try to correctly install them, but they didn't send the correct team and they did extensive damage to my house. They are refusing to accept responsibility, stating that they did not install the appliances at all, despite visiting my house three times. It's an absurd and disappointing scenario. Run, don't walk, from this place.

Don't trust P.C. Richard at Carteret NJ. I was a loyal customer for years. Recently I bought a floor model fridge at Carteret Nj store. They tried to deliver damaged and dented one. I didn't accept it. Bought another one. They repeated the same thing. Sent damaged and dented one. I have the pictures and receipt. They cheat. Don't trust them.

I bought my dishwasher, oven, double oven, stove, washing machine and dryer from P.C. Richard. They are one of the few outlets that specialize in high-end appliances. They’re very friendly and they make their way to us. They have good customer service.

There's a P.C. Richard located in Jersey City and we had purchased a few appliances there as far back as three years ago to recently. Our last purchase there was a stove and a microwave. The customer experience was very good. We had a gentleman who assisted us and he was very helpful. P.C. Richard also did the delivery and installation. They are definitely very reliable and easy to deal with.

I trust P.C. Richard. They've been around for a long time. I thought what I purchased was reasonable. We had done business with them before, but it’s been a long time. As far as their technical support goes, I’m not in Shelton anymore. I just moved to Vegas.

We liked the service we received from P.C. Richard and Son, and their people have been very helpful. We got standard brands of washer, dryer, refrigerator, dishwasher, and microwave from them. I also got their insurance policy, and every time we need help, they’re right there to provide it. I buy through P.C. Richard because they stand by their products, and I won’t buy somewhere else even if the price is a few dollars cheaper.

P.C. Richard & Son is a local store in the community. They had what I needed at a good price. I had gotten a set with the stove, fridge, microwave, and dishwasher, and then I had gotten an additional refrigerator. My family, they have rental properties, so they pretty much buy everything from P.C. Richard when it comes to appliances. Brands are really what carry the quality, not necessarily P.C. Richard.

When Sears closed, that’s when I started using P.C. Richards, which has been at least over a decade. I bought all my appliances from Sears for years, and then Sears closed up. And I was looking for someone else, and P.C. Richard fit the bill nicely. 

I buy everything from P.C. Richard & Son. Their quality and cost are very good and fair. The sales rep has been very good too.

I purchased products from Chis ** recently and he was very knowledgeable and professional. I will be coming back to him again. I will tell my friends to go to him for now on. PC Richards has the best prices.

I have been a long standing customer of PC Richard & Son since the early 1990's. Recently my husband and I moved into a senior complex and automatically went to PC Richards to purchase 6 appliances for our new home. We purchased a diswasher, stove, washer dryer combo. Our other subsequent visits we purchased a refrigerator, over the stove hood/vent. All purchases were within a year with extended warrenties purchased.

I pitched a stove and saw her a dryer, a fridge same month, different days, now my stove have problem after 3 years. They are willing to exchange now; the address they delivered them to before is not that in the system for me. I am awaiting 1 week now for a stove because of management negligence. They are very slack and unprofessional.

Don't go PC Richard. Their customer service poor and one of the store manager Danny not honest and very nasty, disrespectful attitude. Please don't shop anymore White Stone store. Bunch a scam. Their high authority not resolve the issue. Don't trust them.

I purchased a whirlpool washing machine from PC Richard and Son. The washer quit working after 2 WEEKS.... AGAIN 2 WEEKS... Now I'm at the laundry mat until the lawyer or the BBB contacts them. They were rude and unapologetic... I'm 100% disabled veteran also. This is how they do us. Whirlpool manufacturer came out, still nothing.... Do your homework!!!! We've been without a washer now 3 weeks again after buying a new one from PC Richard and Son...

Val (Teaneck)

Horrible customer service. I bought a Nintendo Switch bundle pack that was supposed to include a game download and a 12 month online membership, but there was no information on how to download the game or activate the membership in the box. I contact PCR&S and they told me to contact Nintendo. I contacted Nintendo and they said this was a PCR&S deal and they needed to handle it. When I called PCR&S to tell them, they were incredibly rude and made me play phone tag. It has been days now and I still have no resolution. I feel cheated and not valued as a customer and at this point I just want my money back and to use it elsewhere.

In February, I purchased a TV with PC Richard. About a month ago, TV began malfunctioning: the screen freezes and sometimes it won’t turn on at all. I reported the issue, and a technician inspected the unit, then arranged for it to be picked up. Since then, I’ve received conflicting information and no clear updates. I’ve visited the store, spoken with multiple managers, called customer service, and followed up repeatedly—with no resolution. Promises of callbacks were never honored. The lack of coordination and accountability has been incredibly frustrating. After nearly a month with no progress, I’m formally requesting a full refund for the defective TV. This is a fair request given the poor handling of the situation.

We bought an item from P.C. Richard 20 years ago, and what we bought from them was good. So when we needed again, we just turned to them. They still had all of our information readily available. Also, they're local. They did installation, but no repairs. One of their contractors came up and they did a phenomenal job. They did what they said they were going to do.

I have been a customer of PC Richard for over 40 years. I bought a Friedrich Kuhl Series, 13,600BTU, air conditioner 3 years ago for over $1,000.00, along with a 5 year service contract. This season the unit stopped working. PC sent their contractor Kool Kwik to repair it and I was told they had to take it out of the wall and to their shop to repair it - leaving an empty hole in the wall. I asked for a replacement and that was refused. They picked it up at the end of May. It has still not been fixed, 2 months later and I have not been offered a replacement. PC Richard has no answers and claims they cannot reach their own service company. Kool Kwik does not return calls. I will no longer shop at PC Richard and I will never again recommend this company.

PCRichard is a scam. They take your money and never deliver your merchandise. I've scheduled 5 delivery date for a range and microwave. The range was delivered after three times scheduled but the delivery people refused to install it. I am still waiting for the microwave, which is now in its fifth scheduling and no contact with PC Richard. If I could give review less than one star it would be minus five. Avoid them like the plague!

The last time I bought a TV from P.C. Richard & Son, the experience was both good and not that good. They sold me insurance, which is when the TV gets something bad like a little crack, they were telling me they would cover it. I paid almost 200 for the insurance for one TV. However, they didn't work like they would say. P.C. Richard & Son's customer service team was not helpful, too.

The freezer would start and stop making ice. I requested service from P.C. Richard. The technician who came knew exactly what the problem was as soon as he opened it. He had the part, and he did the repair all within 15-20 minutes, and it was a lovely experience in and out. The only thing was on the website where you're supposed to log what the problem is, there wasn't enough spaces where you would type in what the issue is. It caps out at some character limit, and then you can't really get everything in there. So, I didn't really get to tell anybody what my problem was. It was kind of a miracle that the guy that came knew what was wrong.

We used to purchase P.C. Richard & Son all the time but I didn't have a good time with the company that did their financials with the credit cards, so we stopped purchasing from P.C. Richard's. But they've changed their financing company. We took a break for almost 10 years. But we bought a couple of things from them recently and the customer service was very good. We had a refrigerator with a manufacturer issue on the ice maker, and we submitted a claim for that. Most of the time, the delay was with ordering parts and scheduling the appointment. It was so-so, but it wasn’t bad.

I love P.C. Richard & Son. I've had them for more than 25 years, and they've been very good. Their appliances are wonderful. I never had a problem with it. I've had refrigerators that last me for years. My family, too, purchased their Frigidaire and appliances like TVs from P.C. Richard's. They're the best. The experience is good.

I always recommend P.C. Richard & Son. I always had good experiences with them. I've been using one salesperson for the last 30 years. The customer service has been the best. Also, 95% of the techs have been amazing. I just ordered the GE. Also, it got the the washer-dryer delivered yesterday. The guys were amazing. They did not scratch anything.

I bought a policy from P.C. Richard & Son and what they promised didn’t happen. I paid for everything I was supposed to pay, and I was very disappointed. I called them many times. My floor is ruined because the machine wasn't working. They didn't put it the right way. I bought a washer and dryer and they put it in the wrong place. It's on my way, and I cannot open the door. So every time I call, it's always something. Last year, I had a technician come nine times and they didn't fix the item that I bought.

I've been purchasing from P.C. Richard & Son for about 10 years, and their customer service has been above average. Their sales representatives and technicians have been good. When I need someone to come out, it's been easy to schedule a service.

I've been purchasing from P.C. Richard & Son for about three years now. I work with Dan, one of their customer service reps. I got Dan's name from a person that I do business with. He said Dan was a nice guy, honest, and he's proven to be that. Dan is always good.

P.C. Richard & Son has always been good. I've been purchasing since I lived in Philadelphia for about 30 years. I'm a good customer. Now that I moved to Jersey, I've been using the Carteret division to save a little bit on the tax. The salesman did sort of pressure me into getting a sales agreement. Then when I told him that I had one, he showed me that their plan and the 5-year plan would be a lot less, and it really was. So, I was able to cancel my PSE&G.

I've used P.C. Richard & Son forever and I've used them for service, and I'm very happy with them. I bought all my appliances and TVs from them. I can get service right away when I need help. I bought a new washer-dryer, and the belt broke, and they were right here. So, I'm very pleased with them. I’d give them a 10 out of 10.

So far, I'm not too happy with P.C. Richard. The refrigerator is acting up again. This is the second refrigerator. With the last one, all my food was getting frostbite in the freezer, and this is happening again. I call them when I have this issue, and then they'll come and check it, and they'll say it's okay. They check the temperature, and then it's no good. They do come and they come fast, but they never get the issue fixed. For the first refrigerator, three people came and nothing was fixed.

Raphael assisted me in my purchase of a Friedrich air conditioner. He was knowledgeable, personable and kind with good humor. He answered all my questions easily and was most helpful in my choice. I can’t thank him enough for being such a great PC Richard and Son counselor. I have always used PC Richard‘s for everything that I need in appliances and mattresses. The quality of products, the pricing and free delivery options are excellent. The staff are superb. I highly commend PC RICHARD&Son and I rate Raphael 5+ stars.

My family purchased from P.C. Richard & Son and they were happy with their products. I had someone come in for a repair and the guy was professional. He explained to me what I needed to know and worked fast and clean.

The prices of P.C. Richard & Son’s products were very appealing. The sales rep was friendly, professional, respectful and concerned about my needs. I had the washer repaired about four months ago and the tech identified the problem and ordered the part. I received the part and I called them up to set up an appointment. It took about two and a half weeks from the date of initiation to the actual completion of the repair. P.C. Richards should never close.

P.C. Richard & Son has a little better customer service compared to any others. They treat you right away. They're engaged. They want to show the product that the clients look for. The product is okay. But if something goes bad, you will have a hard time in order to get service. P.C. Richard will give you a phone number. You have to go to P.C. Richard and talk to a manager who will issue a 1-800 number. You have to call them in order to get somebody to visit your place. When they visit, they might say they cannot repair, and you have to call P.C. Richard back. They will send another person. The second person will probably fix it. But that's gonna take a couple weeks. There was a time when I had a refrigerator that the door got damaged. I had to call P.C. Richard a couple of times so they could come over and fix the issue. They don't go right away. I had to be on top of them.

I must've known P.C. Richard & Son for 30 years. They've done a couple of houses for me. So far, everything has been great. If there was something wrong or something came damaged, it was always taken care of right away. I have a dishwasher that was under warranty, and they tried to fix it a couple of times. I have to pick out a new dishwasher and with the insurance, get that and have P.C. Richard & Son deliver and install it.

P.C. Richard & Son always has things available. I've been purchasing from them for five years and I always received good customer service.

I’ve been a customer of P.C. Richard & Son for years, and I recently bought a fridge, a stove, and an air conditioner from them. The products they sell are good and their customer service is great.

I call P.C. Richard & Son and the gentleman would take my order and bring me the item. I haven't had complaints in my four years of purchasing from P.C. Richard except for one time which was quickly taken care of. They got everything straight. They take care of the customer. They try to put us first. That helps.

I recently had service done, and everything worked out pretty well. I was very satisfied.

When I was shopping around, P.C. Richard & Son got the better price. I bought a washing machine and a refrigerator, and the quality is great. I like their customer service as well.

P.C. Richard & Son is a viable option for buying appliances. We've gone there on several occasions and I have no issues with them.

I purchased a dishwasher; paid additional $219 for installation. It was improperly installed. The store manager didn't care... customerservice@pcrichard.com ghosted me. I had to hire a handyman to fix the issue.

I like the items at P.C. Richard & Son. However, when I walk into the store, they don't help me. When they do, it's like I have to seek someone out to help me. But they have the guys just sitting there having their own conversations.

I've had several dryers break after a couple of year or two, and I've replaced them several times now. I've been purchasing from P.C. Richard and my experience has been okay.

I would recommend P.C. Richard’s. They're always taking care of me even when I have an issue. The manager at the Jersey City store takes very good care of me and extended my warranties at no charge. Sometimes the problem is the delivery guys. One was very rude and disrespecting my wife. I filed a complaint with the manager when I went over, and I explained the situation. They took care of it in a very professional way.

Everything is from P.C. Richard & Son – multiple TVs, the stove, dishwashers, microwaves, refrigerators. I've been dealing with them for many years, and I have no complaints.

We bought an air conditioner for our apartment at the Bronx Baychester location. We explained to the salesperson that we needed a powerful air conditioner and he recommended a 14,000 BTU one. When we got home to test it, it didn't work. That was yesterday and we decided to return it, but he told us he couldn't return it and treated us extremely badly. He didn't even let us explain why, aside from the fact that it wasn't working, we thought it wasn't powerful enough for what we were looking for. This happened within a day of each other, it's not fair. We feel very bad and believe that it's not fair treatment or even customer service. Horrible.

I've been having some issues with the refrigerator, which I'm not happy about. It started with the noise inside the refrigerator. It seemed like it was the fan. They replaced the fan on top, and it still makes the noise like something's rubbing. They came back out and replaced the fan on the bottom. But when they did that, they damaged the freezer bin. Last weekend, they came out to replace the ice maker. They thought that was the noise. They ordered a new freezer drawer and they still installed it wrong. The freezer is not opening and closing properly.

We needed a new TV. We went to their website to see what was available, just to get an idea. We stopped there one Saturday afternoon, and it took about 15 minutes total from the time we walked in to the time we walked out. Somebody was there within minutes to seize upon the fact that we needed to purchase a television. It was quick and easy. We scheduled a delivery and it was delivered on time and with no issues. They took my old TV away too, which I appreciated very much.

I’ve known about P.C. Richard & Son for years. I’m locally born and raised. I’ve bought an air conditioner and a stove, mostly the stove, which was a big purchase. The quality of their appliances is excellent. I would highly recommend them.

Years ago, we got a dishwasher. They installed it, but it wasn't done right, and we wound up with a flood. They made it right. They didn't try to say it wasn't us or anything like that.

I went to P.C. Richard because nothing else would fit in my house. I bought everything there, the dishwasher, refrigerator, washer, and dryer. Scheduling is fine, and this time the delivery was good, but last time they had to come back three times.

I recently went shopping at the Oceanside store looking for a washing machine and a refrigerator. Sean ** was my salesperson. He was knowledgeable and patient. I bought the washing machine that day and I am very happy with my purchase.

I really do not have enough negative things to say about this company. Their phoneline hold message brags about how amazing their customer service is, which is downright comical. I have so much I could complain about given my recent experience but I will try to distill it to three points: 1) Never could get a straight answer about what the hold up was in getting the certificate of insurance completed on my stove delivery. It was always a new "so-and-so" the manager was waiting on to finalize things and the story would often change. 2) Once the COI was processed, I was told the product was OUT OF STOCK, delaying my delivery further - we were now moving into WEEK 3 POST-PURCHASE. 3) When trying to arrange the delivery, I was told (after having rearranged a ton of business commitments during the two prior weeks) that the fact that I could only offer 4.5 HOURS on the day they chose "was going to be a big problem."

Minor issue was the driver showed up one hour and twenty minutes after he called and told me he would be in 25 minutes. But the bigger issue is once they dropped off the new stove and microwave the delivery people started walking out the door. I stopped then and asked if there were going to assemble my expensive stove. He said you did not pay us to install. I said I am not asking you to install, I am asking you to put the oven handle and all the other items that go with the stove, which are in separate boxes, together. I said installation is different from assembly. He said no they don't assemble stoves. I called the store in Milford, CT, and was told that I did not pay for installation. I told them that they should tell customers that installation and assemble are not done unless a separate fee is paid. That is poor business ethics.

The P. C. Richard’s salesman at the location was very helpful. Their hours and their availability for warranty is better. I have recommended P. C. Richard to my daughter. She went there and just bought appliances from them also. My issue recently has been with my extended warranty which is with them. There was rust on the outside of the refrigerator, and the technician couldn't do anything about it.

I decided to shop at P.C. Richard because of their service. When we went to their location, their salespeople approached us and the interaction was easy. They were knowledgeable and gave advice on which machine to buy and why.

I am sorry that I purchased equipment from P.C. Richard & Son, it’s been the worst. We installed a brand-new kitchen and I purchased a brand-new stove, dishwasher, and refrigerator.

I bought a bunch of appliances from P. C. Richard for multiple houses. The representative at the location I worked with is good. He does his job and is knowledgeable. Getting something fixed or filing a claim is sometimes okay, and sometimes a struggle. It’s fifty-fifty.

We went to P. C. Richards on a weekend. Most of the sales reps were there and were busy. So, we just wandered around without anybody bothering us. We were able to browse and look for what we wanted without any hassles. When we went to look for a representative, we were able to find one. We told them to pull up our previous purchase history, because we wanted to know the replacement for the dishwasher that we currently have.

I have been a customer of P.C. Richard for about 20 years and have purchased air conditioners, refrigerators, and washer and dryers from them. We’re joined at the hip. While they are quick to offer services, the experience becomes frustrating once something breaks. They'll say, “Maybe that order is on backorder,” or “This is not my department. You have to call service, the warranty phone number.” Then you call, but they have limited service hours, close at 4 o’clock, and aren’t open on weekends. Although you’ll get something immediately from the store, the first time it breaks down, you’re left dealing with a third party, which at times is a lousy situation.

I love P.C. Richard & Son. I’ve been with them for 20-plus years and I recommend them.

I purchased a fridge, stove, and a microwave from P.C. Richard & Son. When my fridge broke down, it took two months for them to repair it. That was awful since I didn’t have a fridge for two months. I have a problem with the people scheduling appointments. The issue should be fixed right away if it’s an emergency, like my fridge. Instead, it took a week for them to send someone out. After that, there were parts to be ordered, and it took another two weeks for that. The technicians are fine, and I don't have a problem with them. They're cordial and respectful of the home. P.C. Richard's customer service is good, but their repair and warranty suck.

For years, we always buy from P.C. Richard. All my appliances and all my beds are from them. And when I finally had something going wrong with something, they did not do what they were supposed to do. The refrigerator is working fine now, there's no more smell, but it took almost three months to fix it. In the end, they sent me a guy that fixed it very well. It took him two times, but he took the motor apart from the bottom and fixed it. He's the best you guys have got. All the guys that used to come say that they didn't smell anything, that there was nothing wrong with the fridge, and it was a lie. They need better customer service and technicians.

I had to submit a claim because I couldn’t use the front dispenser of the ice machine, it only made ice in the actual freezer. And after a while, I couldn't even close the ice compartment. They had to keep coming back, but I think it was the refrigerator component, not them, 'cause they worked very hard at solving it. I've never had a negative experience with P.C. Richard's technicians. I love the refrigerator. Samsung should just fix that part.

The experience of shopping at P.C. Richards, where I purchased Bertazzoni, went fairly smoothly. They were helpful and I didn't have a problem. But, I had a lot of problems with the product getting to my house in one piece. Different pieces were always damaged. They fixed it, but it's a pain in the neck. They open it up, take it out of the box and say that they have to take it back. It was frustrating. Other than that, I thought the deal was good.

P.C. Richard & Son has always provided me with good service for the few years I’ve been their customer. I’m very satisfied.

I like the sales process they have. If I go to Best Buy, I get a kid working with me. At P.C. Richard & Son, I get a mature, more motivated salesperson. Everybody sells the same washing machines and so forth, but they have a very good selection of good, reliable products. I’ve had repairs done by them, and they're knowledgeable, timely, and they get the job done.

We’ve bought all our appliances from P.C. Richard & Son, and they've been awesome every single time. Any time we ever needed anything or even on delivery, they’ve been very good. The rubber around the door had come loose, they came out three days after I called, and in less than a week, the part was in and they were able to fix it. They were nice and very thorough.

I have a service plan with P.C. Richard. I just found out an appliance I bought from them was not working. I talked with my family who also had a plan with them and had good service. I then informed the guy from P.C. Richard, and he came out and was professional. Now everything is good.

My husband and I recently purchased a Whirlpool gas oven and microwave from our local PC Richards store, #33, at 576-80 86th Street, Bay Ridge, Brooklyn, NY. We found our salesman **, to be most helpful and professional. He did not hurry us and took time to answer our questions about different models. He made the shopping experience very pleasant. We would certainly return to PC Richards for future purchases.

Wow this business has tanked over the years. Six-month old KitchenAid dishwasher has had issues and we've called several times for attention. Service techs came four times, however the problem still exists. The incompetent tech, who looks like he's in poor physical condition and barely understands or speaks English, is ordering the same replacement part! P.C. Richard's customer service has been abysmal. They give you a 4-hour window the day before, without an option to choose a convenient time frame in advance, as most companies do. They do not communicate with you. Service techs show up at random times.

I always use P.C. Richard & Son for my appliances. They’re a very good outfit and I hope they're around forever. I recommend them to family and friends. I bought my first washing machine from P.C. Richard 35 years ago. I last bought a refrigerator, a microwave, and a stove. A month later, the refrigerator defrosted all of my frozen food, and they were here very quickly and they repaired it. Everything was fine.

I like P.C. Richard’s appliances. I shop there all the time and get all my appliances from them. They have excellent customer service. Anytime I need repairs done on my stove, the representatives I speak with are so helpful.

We were in the store, looking for something that we had to purchase, so we asked for some help. We were looking for deals at the time, and the guy helped us make the choices that we needed. They were knowledgeable and friendly. Other people recommended P.C. Richard & Son and everything was good in my experience.

I’ve been a member of P.C. Richard & Son for at least 10 years. They provide good service and give me good prices. And they follow up if there's any problem. Their customer service is efficient. It was done on time and they cleaned up the boxes left in the whole area.

We purchased a refrigerator from P.C Richard & Son, and they replaced it because it didn’t work properly. It started acting up just weeks after we got it. It wouldn’t maintain the right temperature.Everything kept going out in the freezer or freezing in the refrigerator, and that was a Frigidaire. They were very good about the process. They sent someone to check it, and when it couldn’t be fixed, they replaced it quickly.

The representative at P.C. Richard and Son was fantastic. The washer-dryer had just gone on sale and I got that. The manager of the store in Succasunna was very accommodating. He knows his business and was a pleasure to deal with. I've always shopped at PC Richard’s. I bought my entire kitchen there. I bought my refrigerator, microwave, oven, my dishwasher and an outside refrigerator. Especially the store in Roxbury, New Jersey, they're my go-to place for any appliances, as well as televisions and smart TVs. Their warranties and guarantees are good enough for me.

P.C. Richard & Son is not bad, just the appliances are no good. We have the Samsung refrigerator and the ice maker, and they’ve been repaired five times, so who knows if they’re even gonna last. Steve was just here two weeks ago to fix my ice maker, and he was excellent. Every time I had a service call, I’d request for him. It’s a good company. It wasn’t their fault, it’s Samsung's fault, and there's nothing they could do about it.

This was for my microwave installation. Someone came to diagnose it or something, and then they ended up telling me I needed to get a replacement microwave, so I had to go to the store, use a credit and then pay some extra, which was not fun. Then they had to send a technician to install the new one, and that gentleman was lovely.

My stove wasn’t working, so I went to P.C. Richard & Son and bought a new one a couple days before Thanksgiving. When I bought that stove, it wasn't even working properly. While cooking my turkey, potatoes, and vegetables for six hours, it kept making noise. The only time it stopped was when I unplugged it. Their products aren’t that great.

Very bad service regarding the delivery time. I had my stove supposed to be delivered at 12:00 or after that time because I will not be able before that time to receive it. even though I had a notice on their system a week ago with the sales man and was confused the day before with the customer service to be delivered by 12:00 or after, but I was surprised that the technician (Kivin) call me and said he will be there by 11:00am and I told him I can’t be available at this time and said to me ok reschedule another day after I was waiting for a week to get my stove to be delivered, then I called (John) the manager and he said I can’t do anything to you to make on 12:00 or after because they are controlled by the routing for the driver that day and the only thing he could do to give a credit for $200 if I received it before 12:00 or you have to reschedule another day with the sales person and will not be any credit for that,

I’ve done multiple claims with P.C. Richard, and the service hasn’t been so good. The last one was for my refrigerator, which went on for a while, and it’s gonna be replaced, but the whole service experience needs to be improved. The window they give me of when they're gonna come, they don't tell me until 7:00 PM the night before, just when they’re already closed, and they do that on purpose so I wouldn’t be able to call and change it until the next day. I can't leave the whole day open because I work, and I can’t change my schedule in the snap of a finger.

I love P.C. Richard & Son. I've been going there for years. I bought all my stuff there. AJ left but he was wonderful, and the other fellas were great. I bought a huge smart TV, couldn't work it, called them up and the guy talked me through everything over the phone. I always tell my friends to go to P.C. Richard. When my washer broke down, the fella came and fixed it, but he had to come back a couple of weeks later because it wasn't working right. My microwave wasn’t working and the same fella came. I’m wondering if they have other people that fix the same things. But the one that came for the refrigerator was different.

We have purchased many items from me P.C. Richard & Son and are very happy with the service. But, a fridge we purchased 8 months ago stopped working. Trying to get through to have someone come out and fix it, it is a nightmare. This is where P.C. Richard should look into, their tech support and delays. Fridge stopped working Thursday night, called early in the morning Friday, to finally get someone to come Monday. Well, when technician showed up he was in a rush. We knew it was the panel, as this seems to be the issue with many of the LG Thin Q fridges. Guys tells us, it’s the panel and it takes a couple of days to order. When asked when will someone come out to place it, answer: “don’t know”.

It really doesn’t take much effort to find a mountain of one-star PC Richard reviews, and guess what? I’m officially joining the club. The reason is no mystery: their service is absolutely horrendous. I bought an LG washer and dryer from PC Richard a few years ago and paid extra for their terrific 5-year extended warranty. You know, for peace of mind and quick repairs in case of any issues. Well, scratch the "quick" - I’d have settled for any repair at all. Here’s the highlight reel of my magical journey:

My appliance stopped draining because the motor died. The service technician was great. The first time he came, he had to order a part, and when he returned, it worked fine. Then, three weeks later, something else went wrong, and it was replaced.

I like the warranty with P.C. Richard and Son. It's too easy to use. Before, I bought stuff from Lowe's and they gave me a hard time for them to come fix it. But with P.C. Richard, they come and fix it fast. It's perfect to communicate with customer service, too.

The claim process was easy and pretty good. They repaired my dryer and washer in separate incidents. I had some broken parts and they repaired them. The technicians were good. I’ve had a bunch of things warrantied with P.C. Richard & Son. I call them, they come, and fix stuff usually without incident. So that’s good.

There was an error message on the stove a month ago. The technicians sent by P.C. Richard had to come back the second time because when I spoke to the gentleman on the phone, I gave him the error message, but he ordered the wrong part.

I bought an appliance recently and there was stuffing that looked like white insulation coming out on the bottom door. The service tech who came out was very efficient. He was able to figure out how to take it apart and then put the stuff back in and seal it up. I used the appliance on Easter, and everything works. P.C. Richard & Son is very prompt.

I had someone from P.C. Richard come out to look at my dryer because it wasn’t heating up and drying clothes properly, and the technician was able to resolve the issue. I did a light load in the dryer to test it before doing a full load of pants, jeans, shorts, T-shirts, and sweatshirts, and it works better now.

The service is good. I purchased the TV a couple of months ago. The board just crapped out, and the TV stopped working. I went to P.C. Richard, and they scheduled an appointment. Two days later, the tech showed up with the part and fixed it in probably 15 minutes. So far, so good. I've been using P.C. Richard & Son since I bought my house 20-something years ago. I like the service and the salesperson. I have Omar, so I go to him and only him. I definitely wanna shout out to Omar in the Plainfield store off Route 22, that's where I buy all my stuff. I would definitely rate them the highest, the store, the company, and the salesperson.

The technician from P.C. Richard & Son came to check the dryer, he said it’s not broken. I had to have somebody cut the flex behind the dryer, so it was nothing to repair. He was great.

We enjoyed the experience after doing P.C. Richard for the first time, so we continued to shop there. There are usually one or two salespeople walking around. When I go in to look at something, I usually am in there for a few minutes and then somebody approaches me. It depends because I go in there for other things. If I’m there to buy a filter for the refrigerator, I don’t need to talk with sales.

Since being with P.C. Richard & Son for the last eight years or so, the customer service I have received has been good. Also, the technicians they sent out were nice.

We purchased a dishwasher recently, but we've bought many products from P.C. Richard & Son through the years, and we've always had a good relationship with them. A piece of the dishwasher cracked, they got the part, and they came and fixed it.

P.C. Richard had a good reputation and has been there for years so I went there. Their customer service has been okay but I don’t like the company. I’ve been very dissatisfied and they’re not what I expected. I have purchased a refrigerator, a stove and two refrigerators and. All of them were bad experiences.

P.C. Richard is great. Their service is great. But my appliance is not fixed. We've been having issues with the food freezing. It gets too cold and there's been a lot of service calls for this. The technicians come and assess the equipment. Then they say they need to order a part. When the part comes in, they come back and install it. They've been out three times and replaced three different things. Currently, the ticket is still open because they're waiting for a part, a temperature sensor.

I had two issues with my stainless steel refrigerator from P.C. Richard and Son, and they were repaired fast. We had it for six months and there was an issue with the door. A gentleman in IT serviced it over a month ago. The second issue was the ice machine and they serviced that a while ago. I called and they efficiently and promptly made the repair. It's supposed to be a good product, though. It was all written up very well and friends and relatives have the same refrigerator. They had no issues.

I always do my shopping at P.C. Richard & Son for big appliances like washing machines, dryers, and TVs because they are one of the biggest appliance and TV stores in New York State. They're pretty good and reliable.

I always use P.C. Richard. Their products are very good and so are their prices. I'm dealing with them now because my refrigerator’s ice maker is broken. They fixed it once and it's broken again. Last time, they just ordered one part and it didn't work. The technicians came out again and now, they are ordering a whole new ice-making part. P.C. Richard actually gave me a $50 gift card because my ice maker broke a second time.

The customer service representative I talked to was fine. I had somebody work on my refrigerator not too long ago, and the technician did a good work. But, I was upset that he left all the parts that he had to replace, and told me that I had to get rid of the cardboard and all the parts on my own. And I have had a few things fixed with P.C. Richard & Son and that has never been done. I called the company and they said that that should have never been done. Still, overall, I would recommend their service.

P.C. Richard usually offers my veteran discount. Their financing terms are usually pretty agreeable since I hate to pay interest. That's what brings me there. And they carry all the brands everybody else carries.

P.C. Richard has been great. I've used them for years and the customer service has been excellent. I usually do most of my stuff online and I purchase it that way. It's just a basic website with nothing crazy. I had a warranty issue and they took care of that no problem. I would recommend P.C. Richard to anyone.

The pump was not working correctly on my washing machine so P.C. Richard sent a tech for my claim. He came over the first time and he didn't have the part. The warehouse had to order the part. They called me up and set a schedule. And he showed up on time and came in. He was in and out in an hour. And it's worked fine ever since.

Things have been good with P.C. Richard & Son. We’ve gotten almost all of our appliances from them. They have good prices and are easy to get to. Their sales reps are usually knowledgeable but they could do better with getting appointments for repairs quicker. I’ve had to wait weeks to get repairs done.

P.C. Richard & Son is a good neighborhood store. I'm glad they're there. They didn’t have in store the refrigerator that I wanted, so I purchased it online from them. The delivery was fine, but they didn't do a great job during the installation. The setup was still wobbly. I also don't like the refrigerator because it broke down in six months. They had to come out and fix it.

I’ve known P.C. Richard & Son since forever, and they’re a wonderful company. The customer service I receive from them is excellent, and so are their sales counselors.

Bought a fridge in 2018 and paid over $400 for a 10 year warranty. I come to find out that the warranty only means that they will send out a repair person over and over again for the same issues. I had to throw away all of my food 3 times due to problems with my fridge not cooling anymore. They will only replace it if they deem it not fixable but when it happens 3 times that seems like a defective product to me! My son also takes medication that is required to be kept cold but when this keeps happening I put his health at risk. Why sell a 10 year warranty then and make customers feel protected when really they only put a temporary band-aid on it.

I recently bought a recliner at P.C. Richards/Enfield. This was not my first or only purchase. I keep going back to P.C. Richards/Enfield for my appliance and furniture needs because I trust them to stand by their products. They deliver when they say they will and they meet the service contract promises. I am always greeted respectfully and directed to the department I’m looking for with a knowledgeable salesperson to guide me through my options. I never feel pressured to buy something above my ability to pay. Both Wahid, the manager and Montell, the salesman who helped me walked me through the process and met my request to not only my new recliner, but remove and recycle my old one. I am very pleased with my product and would recommend them to my friends and family.

P.C. Richard has always been in the neighborhood in which I frequently go to. And so, when I needed a refrigerator, I got it from them, and it was good. I had no problem. And then I needed a double oven because I do a lot of baking. So, I purchased one from them. And with that one, it was not a very good experience with them.

P.C. Richard did a great job. They responded very quickly and were very professional. They replaced something in the dryer and repaired it. My dryer is working well now.

I’ve had a worse experience with P.C. Richard & Son. I’ve been waiting a month to get my dryer fixed. They kept giving me time windows for service, and I waited all day long, but nobody came. I had to make about 20 calls, and it’s extremely frustrating. After today, I’m planning to contact the government consumer affairs bureau because we've been without a dryer for one month.

We’ve been a customer of P.C. Richard for over 22 years. They are reliable and they have good service and prices. The sales counselor at the location are always very helpful. They come over to ask if you need any help, and they answer all our questions. We never had a bad experience over all these years, and we would definitely recommend them to anybody.

I had a problem with the refrigerator door and the technician from P.C. Richard fixed it right away. He was very friendly, very courteous, very competent. He fixed it immediately and it’s working fine now.

I've been dealing with the P.C. Richard and Son representative, George, for 30 years. He was a great person and respectful. I spent 12 grand there for new appliances four years ago and George explained all the appliances. I'm happy with them.

When you go to a P.C. Richard location, it’s a very nice experience. They’re easy to approach and the customer service is outstanding. I’ve done business with them for about five years now, mainly because my son is a contractor and that’s where he always goes, so he recommended them to me.

P.C. Richard & Son has good quality products and great pricing. We’ve purchased appliances, bedroom sets, living room furniture, whole kitchen sets, and all our TVs, and we’ve replaced them maybe at least three times. Even though we don’t buy top-line items, we get the service contract, so repairs are included in it, and there’s never any trouble getting them done. The sales representative wasn’t aggressive and helped us when we needed it.

The technician was smart, knowledgeable, friendly and efficient.