P.C. Richard & Son Reviews

We've always had good luck with appliances from P.C. Richard & Son. They got nice products. The people have been very nice to us and we've been very happy with their service as well. They're very accommodating and I appreciate everything they do for us. They stand behind their products because we just had work done on our television set. They came just in time for what they said they were gonna do and they did a nice job, and the set's working fine now.

Driving by P.C. Richard & Son was the first time knew about them. I buy from them infrequently, but I've purchased large appliances. However, I have significant problems with my LG refrigerator. I've had a technician out no less than four times to replace a Craft ice maker. Other than that, it has been very easy to communicate with P.C. Richard.

Like I was not heard. They sent another set of driver the next day and still they refuse to give my TVs. I told them I was calling the cops because they were at my door and rude. If anyone reads this stay away from 2501 grand concourse. They have the worst customer service and they don’t care for the customer as long as you paid for the product. After that they show no respect to you.

I've bought a lot of things from P.C. Richard’s, including televisions, air conditioners, and refrigerators. The customer service is fine and when I've had to have repairs done, it's been excellent.

I'm very pleased with P.C. Richard & Son. I've been purchasing from them for 25 years, and everything that I've gotten so far like kitchen appliances and television sets has been excellent. It's also very easy to communicate with them. Just make a phone call to their service and they come down immediately.

P.C. Richard have been working on our washer and dryer for years and they’ve been great. People should give them a try for service. The young man that came the last two times for the dryer was really nice. The service was very good. But now, I think our machines are too old for them to get parts for us if needed.

P.C. Richard & Son has been in my town for 100 years and it's the place everybody goes. I've purchased a lot from them, pretty much every appliance, and they're good quality. I have no problem with the items I got and overall, I would recommend them.

It's been over 10 years since I've been purchasing from PC Richard. If I had something better from Home Depot, they would price match it and would give me a good price. They worked with me. I usually buy the big appliances from them like the washer, dryer, and AC units. But the service needs a little bit of improvement with the extended warranty.

P.C. Richard & Son's service includes helping you get information about why you would want one product over the other and that was an important factor to me. The rep who assisted us was outstanding and I can remember her even to this day. We sat with her for two and a half hours going through all the various appliances. We bought an oven, a dishwasher, a microwave, and a refrigerator at the same time. She suggested things and accessories to go with the appliances. That was three years ago and we use these items every week. The things she suggested were things we were not aware of or hadn't thought of. For example, we didn't know that we could use our oven as an air fryer.

When I was looking for a refrigerator, I saw the one that I liked at the store and it happened to be P.C. Richard & Son. The service was fine when I made my purchase but the refrigerator broke down after six month, so I had to call P.C. Richard up to get it fixed and then they came. It took me almost a month to fix the refrigerator because all the parts and the technicians were out. In the mean time, food got spoiled so quickly. So to keep waiting for almost a month, it was pretty unacceptable to me. I called around 16 December and it got fixed around January. Things like refrigerator or a microwave should be fixed because people depend so much on it. In the end, they finally fixed my refrigerator. But all in all, I would not recommend P.C Richard. I haven't purchased a lot of appliances but I expected their service to be quicker than almost taking a month.

I had a P.C. Richard card and compared to other stores, it was easier to purchase from them because of the deferred payments. Paying without interest for a bit is really very convenient for me. Purchasing from them is easy. When you go there, they explain everything then you pick which one you want. I've purchased two stoves in the years that have passed and two refrigerators as well. As a matter of fact, most of my appliances are from there. The last stove that I got is an LG and I love it. It's great quality.

I got an LG oven from P.C. Richard and it was okay. I had an issue with it, so I'm getting a replacement part.

I've been shopping with P.C. Richard for many years and I've always had a good experience with them. They don't pressure me on buying and whatever questions I ask, they always answer.

P.C. Richard was new to Manchester and when we went there, we liked the guy that we dealt with. So now, I go there all the time and have made so many purchases. I own a property, so I get all my appliances through them. From refrigerators to stoves, and I also bought our TV there.

We've had this broken dishwasher for like a year and it still remains broken. Technicians from P.C. Richard have come out about nine times and the problem's still not fixed. However, the technicians have been awesome. I don't think it's necessarily the technician's fault. I think it's somebody else who packs the wrong item and then they have to recall it in but then it doesn't get ordered.

P.C. Richard’s is great. They're the best and nobody beats them. I've been buying from them for 20 years and their customer service is unparalleled.

Since January 2, 2026 I have been without a working refrigerator. As a two children under the age of five who had to get rid of months and months supplies of breastmilk and not have basic needs of food for my children. Every time I called and asked to speak to a manager I got the runaround that they’re busy and will put a message in for them to call you and for weeks have not received one phone call from any manager or anybody from corporate.

BUYERS BEWARE: YOU WILL REGRET PURCHASING FROM PC RICHARD & SON. I am a long-time PC Richard & Son customer who has purchased several major appliances from this company over the years, including my washer, dryer, stove and refrigerator. Unfortunately, I deeply regret my most recent purchase and feel compelled to WARN OTHERS.

I've been a P.C. Richard's customer for over 20+ years. I purchased everything from GE Cafe refrigerators, Cafe microwaves and many Sony TVs. I have been very satisfied with all of my products. But my recent very negative experience has been with their store warranty. I purchased a GE Cafe double refrigerator with a 10 year store warranty. I had a problem with the bottom freezer door constantly coming off the track. Most recently it did not close and I discovered a water leak at the bottom of the freezer. I called PC Richard service number and they booked a GE repair service to come out to my house.

I've been dealing with P.C. Richard for about 30 years. Through the years, we've purchased a microwave, an oven and washer and dryer from them. The last time we bought was for a refrigerator about four years ago. The quality is very good.

My old refrigerator, which is only four years old, stopped cooling. I had an eight-year warranty with P.C. Richard & Son, so I called them about it and they made an appointment for a serviceman to come out. In the meantime, just in case this doesn't get fixed and it has to be replaced, I went on their site. We have a very tight space here and we're very limited in what we could have. So, I started looking at a refrigerator that might fit our place, so we would be prepared if they couldn't fix the one we have. But we didn't end up having that happen. The tech came today, he finished the job, and the work was good.

Horrible customer service + ZERO customer care = loss of 30+ year customer. In 2020 I bought a 55-inch tv at PCR Rockville Center, NY. It worked fine until recently. In early December, right before my 5-year, $400 extended warranty expired, I tried to get a service appointment because there is a line at the top of the screen. I called 5+ times, and each time I was promised a call back with an appointment date, none of which EVER came. Then I got an appointment - 3 weeks later for Jan 6, but it was for the wrong TV. I was then told I had no service contract by this technician, after which, he just walked away not giving a darn. I called back again 5+ times and was accused of the TV having "impact damage" causing the line at the top, which was absurd, and totally false. This is a 55" TV mounted on a floor TV stand in my living room. There is no evidence of any damage to the TV.

We bought about over $6,000 worth of appliances plus a TV from P.C. Richard & Sons. At the store in Danbury, Connecticut, they're excellent. Everything was great. The only problem I had was with the rebate that was promised. But it was with LG that was the issue and not so much on P.C. Richard. I recommend them.

P.C. Richard is our neighborhood appliance store. I've purchased from them a washing machine, two stoves or ranges and air conditioners. They're all good and they should last and do the job on the first request that you put in for it.

P.C. Richard is a great store and their service technicians have been okay. My ice maker was on the fritz and I've complained about it so many times. I was offered a free fridge through P.C. Richard. However, when they were bringing it in, it got damaged.

Our previous washer and dryer was 11 years old and they were dying. We purchased a new washer and dryer from P.C. Richard and Son as they always have the best price on the same washer and dryer. The reps were good and I was happy with the experience.

I had an eight-year warranty on a refrigerator that I paid considerable amount of money for with P.C. Richard & Son. The warranty clearly said that if they couldn't repair it, they would replace it. However, I've been without a refrigerator over the holidays. I pleaded with them to put me on an expedited list. My wife takes medication which needs to be refrigerated. We were keeping it packed in the snow and coolers.

I've had good experiences with P.C. Richard. I ordered a stove and a fridge, and also got a microwave. But when it came, something was broken on it. I spoke to them and P.C. Richard is right in the neighborhood here. The rep told me they would come back or I could just walk over because it was just a minor piece that goes under the plate and they replaced it right then and there.

I have a problem with repairs. I purchased two refrigerators. One refrigerator is okay, but the other one has needed repair about six times within 3.5 years for ice maker issues. I'm very unhappy with this and I don't know what to do. But P.C. Richard is a good company.

I purchased a refrigerator from P.C. Richard & Son in January of 2022 and it already has broken down on me three times, and they came out. The last time, they just came out for service. Now, they're saying it's a two-man job. I've been without a refrigerator since early December. I also do not understand that when they come in to look at the refrigerator, the parts always have to be ordered. There are never parts on hand.

We've been going to P.C. Richard for years and almost every appliance we have is from P.C. Richard. I bought three beds there, two televisions, two refrigerators and the stove. When I call the store and I'm looking for something, they’ve been helpful. They send me links to look at. It’s been easy to work with them.

P.C. Richard is the only place to buy appliances. They are a family-owned company on Long Island and that's the reason why I'm motivated to go to them. Their sales counselor has been wonderful. His name is Mark and he's attentive. He's easy to talk to, and he's understanding of my needs and concerns. I purchase from them about once a year and so far, I've gotten a refrigerator, dishwasher, range, microwave, washer, dryer, and an air conditioner. The quality is superb.

I like their service. They deliver and they take away everything. I've never had any problems with P.C. Richard, even with their repair. My dryer is not working properly and I found all the paperwork. I took out the warranty on it for 10 years, so I got another two years to go with it. When I call them for service, they have a small department. But I found them helpful.

The sales guy at P.C. Richard & Son was awesome. He explained the product and gave me the ins and outs. The process was quick as well. However, the service center gave me a lot of hassle when I was having an issue with the refrigerator that I was trying to fix. When I was telling one of the guys I needed the refrigerator fixed, he was reluctant to hear me out.

I've been dealing with P.C. Richard for years. Their customer service has been good. I recently had an appliance issue and the technician who came out told me they couldn't do it that day. They had to order parts, but then a few days later, they came and fixed it.

The reps were well-knowledgeable about all the products. They were efficient. Everything's been good. I just had my dishwasher fixed. It was making noise and it turned out to be something simple. P.C. Richard & Son has excellent service. The only bad thing is they no longer sell the 10-year warranty. I was the last one to get the 10-year warranty.

I really feel comfortable going in at P.C. Richard and seeing the people that work there. They're very polite. They do what they have to do. They explain things to you if you need them to explain. We are happy to buy from them. I have purchased a TV and all the appliances in my kitchen, everything from Samsung, including washer and dryer, a stove, a dishwasher, and a refrigerator.

Everything we bought from P.C. Richard broke down within five years. First, the refrigerator wasn't making ice. Then the dishwasher was rusted, like the smoke came out. There was rust everywhere. Also, the washer and dryer breaks down every week. Everything that I ever bought from there had to be repaired. The products of P.C. Richard is disgusting.

I'm satisfied with their service in the store but dissatisfied with the repair. I bought a dryer six months ago. It's been out since before Christmas. I called them and they were supposed to come with the parts. They never came with the parts. Now, they're not coming back till Friday. But I made an appointment. It never got scheduled. Then they came again. Their customer service sucks.

I did a claim for a microwave because the handle came off. Then I just put a claim in for the oven. It's not an issue, apparently, but it's something that we thought was weird where the broiler turned on to heat it up and it was burning food. It seems that's just how it works though. We also had a claim for the ice machine on the freezer and P.C. Richard had to replace it.

P.C. Richard has very reasonable prices. I bought an air conditioner from them before and it’s good quality equipment. I also bought a KitchenAid dishwasher recently and it's also durable. They also have good customer service.

We've been a P.C. Richard customer for years and we've bought so many appliances, but I was very disappointed with how my most recent claim was handled. When our refrigerator broke down, it took three weeks for a repairman to get out to us. So, we were not pleased with that. The serviceman was nice but he was unprepared, and he didn't have the needed part on his truck. We had to wait for the part, and then the holidays came, and we had to wait a little longer. It was almost three weeks without a refrigerator. I was happy that it was wintertime that I was able to put food outside. Overall, P.C. Richard is a good company, but this recent claim was handled very poorly.

P.C.Richard’s customer service has been good. We’ve been customers for five years now. They always send the same guy for repairs. It's good because then he gets to know my products in my house and it takes shorter time for me to get my parts back. My stove, my refrigerator and my washing machine are all from P.C. Richard. Anything's wrong with it, they send my rep out and it's no problem. If my warranty expires, they'll extend the warranty for a year, and that I love.

I purchased a refrigerator at the Mt Laurel store and they ordered the wrong one a different model. They promised me shelves which were never ordered and a brand new filter. I spoke with Khalid ** several times and never was taken care of. I spoke with manager Carl and they never took care of me! I do not recommend this store. I've purchased thousands of dollars in appliances from Union NJ. Don't go there!!

I've purchased a refrigerator, dishwasher, stove, washer-dryer, and microwave from P.C. Richard & Son. I also got a beverage center, my second Weber grill and a bed from there. I've only purchased high-end or better stuff because of the recommendations of a couple of their salespeople.

My experience with P.C. Richard has been okay. I liked the product that they sold and the sales. The quality of the items has been okay, too.

We’ve been customers of P.C. Richard for 15 years now. All of my experiences up until recently were very good. The only negative one was the service call, which was six weeks ago. That one appeared dismissive of what was being relayed. It was the second call for the same refrigerator. It was serviced in 2024. The problem continued afterwards, and that was the cause for the second call, which was in 2025. The problem that we had hasn't gone away. I bought a refrigerator that hasn't done its job. It's two and a half years in, and if this doesn't fix itself, the next refrigerator, I won't buy from P.C. Richard.

I bought a computer for my son from P.C. Richard & Son. The sales rep, Anthony, was spectacular. He's a great, trustworthy human being. The company is lucky to have him. I told him what I wanted, he figured out what was best for my son, and it took for him a day to put it together.

We needed a repair of our washing machine. It kept filling up and spinning, then filling up and spinning again, and it never really would go to the next cycle. The customer service at P.C. Richard was very good. We got somebody out here pretty quickly. But the tech didn't repair the machine. He did a two-second test and then said, "No, there's nothing wrong with this machine. It's how you're washing the clothes."

The quality of merchandise and the salespeople in P.C. Richard & Son are wonderful. I got all my major appliances from them. Talking to them is very easy. I'll continue to purchase from them.

I just purchased a gas range from PC Richard because I spoke with a few people who had great experience with their customer service. Unfortunately, after having my range delivered and installed, I noticed the fan inside was overly loud and rattled when I used the oven. PC Richard sent a tech out to diagnose. The technician came in and thought he was there to work on my refrigerator so I had to direct him to the range. All he did was turn on the oven to listen to the fan. At first he acknowledged it was overly loud, but then tried to downplay it to clearly avoid repair. He said he can replace the fan, which I'm now waiting for with no guarantee that'll fix the issue. The fact that a brand new appliance needs a fan replaced does not sit well with me as a consumer. My preference is to get the entire unit replaced, which has not been offered. I won't be purchasing from PC Richard again.

Worst customer service ever. Rude staff. And their repair schedule takes forever!!! When dealing with things like refrigerator, they need to make it faster. We shouldn’t have to wait for 2/3 weeks to get refrigerator fixed

I'm really happy with P.C. Richard. The company helps us with ordering parts for our appliances. When the guy comes, he does a really good job in fixing everything.

Today I met with a professional worker at PC Richard’s in the Bronx. Dalton was exceptional. He helped us with all our appliance needs. His knowledge and professionalism were outstanding. Thank you, Dalton for all your help. We will be back for the washer and dryer. 🥰

I feel comfortable with P.C. Richard. They have good prices. I feel confident in the salesman that I deal with there and they stand behind their products.

P.C. Richard & Son provides exceptional service and offers price match. The salespeople are very personable, and the customer service reps always address my concerns, and schedule someone to come out. I can always rely on them.

P.C. Richard was horrible. I called and told them I needed a fan motor. They made an appointment to come, then they never came, never called me, and told me it was bounced back because the contractor they sent it to said that they don't do repairs if it's a cooling issue. I had to call the contractor back to make an appointment. They couldn't give me an appointment for three weeks.

Very bad experience. I called to fix my machine. Is been one year for rubber gasket. They came. They saw. They told me they need two person to fix. I said fine. Now they lost my parts. Is been 2 weeks and nobody informed me. I called. Nobody is calling me back. I had c section. Now it's winter. I have to go out for laundry. No body is calling me back. I'm just back and forth with them.

Myself and my family have been using P.C. Richard for years. They've always had good warranty plans and stand by their products. When they have a good sale going on, they have the interest-free financing. To be able to pay it off over time, it’s very appealing.

I bought a TV and a stove from P.C. Richard. Since I was by myself, it wasn't a long, drawn-out procedure. The only issue I had was the delivery procedure was a little rough. I used to be able to set up a VCR very easily, but to work on these newer TVs, it's complicated.

We purchased from P.C. Richard & Son whenever we need to. We've gotten a refrigerator, washer, dryer and dishwasher. The price, quality and service have been very good. Sales rep was excellent.

I've purchased many things from P.C. Richard. I'm a big fan. The salespeople are very nice. They try to be helpful and are very straightforward. I'm getting an honest interaction. The customer service is also responsive. They're very busy, but they always take time and make sure that things get taken care of right away.

Anything I need, I go to P.C. Richard. It’s easy to communicate with them whenever I have issues. My fridge wasn’t cooling and the repairman that came out was great. He was nice, thorough and quick.

My husband and I have used P.C. Richard for 30 years for different appliances. Recently, I bought a dryer that's not drying. They've come out to me twice. The first time, they came on Wednesday night before Thanksgiving and he just looked at it, said it might be the vent, and left. Two weeks later, I called P.C. Richard again because it's still not fixed. They made another date to come. I explained to the second guy what was happening with the dryer and he says he's not going to be able to fix it and leaves. Now, they're coming next week again.

P.C. Richard is the best place to get a good price. The salespeople are knowledgeable about the products and explained it well, so I was able to make an informed decision. The service team has been excellent.

My experience with P.C. Richard was very good. They're very knowledgeable and very truthful with their stuff. They back their products very well. Their pricing is very good. I've gone to other places and their prices are very competitive. When I had a problem with my refrigerator, they were very professional. They came out and replaced the parts. I've had them come in the past to repair appliances I have here. I have a lot of respect and confidence in them.

P.C. Richard is reliable and their customer experience has been wonderful. Their service contracts are exactly what they say they are. They come out when they said they were gonna come out and they do what they said they were gonna do. Never had an issue with them.

P.C. Richard & Son, they're perfect. They’re efficient. The salespeople show me what I want and what I don't even want, and I end up buying what I don’t want. They can stretch your money more, and they make you wanna buy more. They're good.

P.C. Richard and its warranty service have been very good to me over the years. They're reliable, trustworthy, and fair, and that’s why they’re still around. It's excellent.

P.C. Richard always treats us good. Six months ago, we bought a mattress and a dishwasher to replace my 25-year-old one. The sales counselor was good, very informative, and showed us what we wanted to see. The dishwasher just broke and was leaking. They came out, assessed the problem, and came back yesterday to fix it. The technician was good and very professional.

We remodeled our kitchen, so we bought a refrigerator, a microwave oven, a hood, and a dishwasher. Their salespeople are more knowledgeable and will match prices.

P.C. Richard is very accommodating. The manager is very informative and he goes above and beyond when I'm making a purchase. But now, I have an ongoing issue with the repair of my Samsung refrigerator. The ice maker freezes up and it leaks water all over the place. I'm afraid it's now rotting my floor and my tiles are loose underneath because there's constant water there. And then, when you open the refrigerator, there's always a puddle in there.

I've shopped with P.C. Richard for years and their customer experience is excellent. I would definitely recommend P.C. Richard. It's hassle-free.

We needed a new mattress, and we were looking for Stearns & Foster. P.C. Richard & Son is our go-to place for many years, and it seemed like the perfect place to start. The sales counselor was really focused on "I'm here to make it happen for you," and stayed out of our way, but answered our questions. He was just there to provide support, information, and facilitation. Our interaction with the sales counselor couldn't be better.

Interactions with the sales counselor at P.C. Richard were professional and courteous. We needed a dishwasher and garbage disposal and their prices were very fair. We had no issues with customer service. With regards to other appliance companies, nobody can hold a candle to P.C. Richard.

We've been doing business with P.C. Richard for 50 years. It's a great store. The people there take care of me. We had a dryer that had to be replaced and they did it very quickly.

Overall, my purchase with P.C. Richard was originally good. They were typical hard-selling salesmen trying to sell you the refrigerator for the best deal. But in terms of the customer service after the fact, it could have been better. They say they're going to call and they don't. The customer service was very cordial except the lack of communication about what I could have done to rectify the situation and get it done sooner. I had been without a refrigerator since Sunday before Thanksgiving. I called them on Monday to report the problem, but they weren't able to see me until Friday to fix the refrigerator. It would have been better if they asked me questions on the phone or ordered the part ahead of time.

I had an issue with a Samsung range. I used the electric stove and the hot surface light came on but never went off again. It's a circuit issue. Then before the holiday, I was going to clean the oven but the self-cleaning would not come on because of this hot surface light situation.

The vendor from P.C. Richard came, saw the problem, and said he needed to order parts. When they get that part, they're going to come back again. Everybody was nice.

I had a repair done on a dryer, and the technician had to replace something. P.C. Richard is a good store. They stand behind their product. It's been a while since I've dealt with anyone, but I was fine when I was at their store.

The experience with P.C. Richard was good. I bought a Samsung range and refrigerator, which I have had for four years. Speaking with the salespeople was comfortable they respondvery well when I ask for repairs.

I bought a mattress from P.C. Richard in 2019 for over $2,000. When it started sagging, I called for the warranty. The guy that came out was very professional. He took pictures and measurements and told me that they would get in touch with by Monday or Tuesday. They then sent an email saying they can't honor the warranty and that I could talk to P.C. Richard about giving me another mattress.

The sales counselor from P.C. Richard was very informative and friendly. The women I spoke with at customer service were very nice when they took my information down. I got a text saying when they were gonna be coming. However, the Friday and Saturday after Thanksgiving, I called and they said I'd hear something by the end of the day, but I didn't hear anything.

20 years ago, when I was redoing my house, I went to P.C. Richard and just bought different appliances. My favorite purchase was the Samsung TV. A gentleman delivered it and we mounted it ourselves. I had repair done on my range once when I had trouble with it. Other than that, everything was good.

The worst experience. Installed a washer and didn't tighten hose. Needless to say this caused severe water damage to my home. It has been 45 days and nobody has reached out to me. I have filed a claim but my only hope now is to get a lawyer. What a nightmare!

We purchased a stove. I am happy with it. I liked the convenience. Some of the people could do with some customer service training at the P.C. Richard & Son location that I dealt with at Bay Plaza. But overall, it was a good experience. Malik and a middle-aged woman were good. They had to get the manager involved because there was something that they couldn't do on the computer. But the manager didn't give them the time of day. That put my husband and I off. The manager was dealing with a customer, which was fine. But he went about his own business when he was done instead of coming over to find out what the issue was. Malik eventually solved it. Everything was fine.

[11/19, 1:35 PM] L.W: I want to tell you purchasing from PC Richards, has proven to be an unpleasant experience. I bought a temperpedic rising, remote control bed, oven, hood and refrigerator from PC Richards. The bed remote control didn't work, the light in the hood didn't work. I called, and came into the store several times. The last visit my son came in. The manager hadn't seen him before. While i was still on the phone with the sale person, and my son was sitting their, the manager came to the sales person. He used foul language to speak about me and how I'm getting on his last never. After reporting him, PC Richards, sent a manager to fix the problem. The manager was the one who got this store up and running in CO Op City in the bronx. He had the manager to apologize and rectify the issues. I accepted the assistance.

For the last 15 years or so, I have bought all my appliances from P.C. Richards — always from the same salesperson. I have consistently been very happy with the service, price, delivery, installation, and extended warranty maintenance. This week, however, I had an experience that left me deeply disappointed. I needed to replace a dryer that broke. Although the delivery and installation had already been paid for — and are not cheap — the two delivery men demanded $75 in cash to remove two doors so they could bring the dryer into the laundry room. They had taken the very same doors off not long ago to deliver and install a washer of exactly the same size, and the same has happened with other appliances in the past. It was always included in the service.

Recently went to buy a TV at PC Richard & Son in Oceanside. The salesman Keith (8554) helped me out and was very good. Sorry the scan to do the survey did not work. I would have given him high scores. Hopefully this helps him out. It was on 11/10/25 at 14:41:22.

Jordan ** is the best person to walk the sales floor of this establishment! He helped me so much when purchasing my computer for school! He was so helpful and knowledgeable about the establishment and what I exactly needed! 10/10 experience!

I moved into a new home and was looking for new appliances. I chose P.C. Richard because I've lived locally my whole life. I purchased my LG washing machine six years ago, along with a dryer and barbecue grill, from a sales guy who was friendly and trying to help.

I like P.C. Richard. My whole family is loyal. I'm 64 years old. My aunt is 70 years old, and she just bought a bed from P.C. Richard. We are loyal P.C. Richard customers. It’s not like just because I had a bad situation, that I’m not gonna go back. My husband doesn’t want me to go back, but I still would. I just don’t want to deal with madness when I’m spending my money.

Recently, we got two air conditioners from P.C. Richard. One had to go back because it was spewing out some kind of glob. They brought the replacement one, but that sounded like a lawn mower. They had to go and bring another air conditioner.

My husband has a relationship with someone at P.C. Richard and we've been buying all of our appliances there for years. We replaced our refrigerator because it wasn't working, but we had to replace the replacement because there was an issue with it. It went great with the sales counselor. My husband is very happy.

My mom used to shop at P.C. Richard, and that’s why I did for at least 10 years. And my experience shopping with them has been great. And then, just recently, they had repaired my refrigerator almost seven times. But I did have the extended warranty, and they were great, and they replaced it for me. So, that’s why I’m happy with them, even though I had so many problems before they agreed to do it. And everybody at P.C. Richard has been friendly and helpful.

I’ve had very good experiences in the past with P.C. Richard, so I almost always go there. The prices, customer service, and the availability of the things that I’m looking for keep me going back to them. I also like that we qualify for no interest. It’s a big incentive.

P.C. Richard has a good reputation, and I trust them and their appliances. We've purchased things from them before. A couple of months ago, there was a problem with our stove, and a technician came and had to order parts. He ordered an extra part just to be safe because he wasn't sure what was causing the issue, which was a good thing because that part was the issue. When the parts came in, they came back and fixed everything, and it's been fine ever since.

P.C. Richard is in my neighborhood and I’ve always gone there. It’s a good store and they have quality appliances. They’ve always been very helpful as well. Usually, someone sees you arrive and then they approach and ask if you need help. If you don’t, they still will approach you at some point or you will flag down a team member because you changed your mind. You get the warranty and they’ll come back out and fix your product.

I bought $20k of appliances from this branch. Their install team visited my house three times to try to correctly install them, but they didn't send the correct team and they did extensive damage to my house. They are refusing to accept responsibility, stating that they did not install the appliances at all, despite visiting my house three times. It's an absurd and disappointing scenario. Run, don't walk, from this place.

Don't trust P.C. Richard at Carteret NJ. I was a loyal customer for years. Recently I bought a floor model fridge at Carteret Nj store. They tried to deliver damaged and dented one. I didn't accept it. Bought another one. They repeated the same thing. Sent damaged and dented one. I have the pictures and receipt. They cheat. Don't trust them.

I bought my dishwasher, oven, double oven, stove, washing machine and dryer from P.C. Richard. They are one of the few outlets that specialize in high-end appliances. They’re very friendly and they make their way to us. They have good customer service.

There's a P.C. Richard located in Jersey City and we had purchased a few appliances there as far back as three years ago to recently. Our last purchase there was a stove and a microwave. The customer experience was very good. We had a gentleman who assisted us and he was very helpful. P.C. Richard also did the delivery and installation. They are definitely very reliable and easy to deal with.

I trust P.C. Richard. They've been around for a long time. I thought what I purchased was reasonable. We had done business with them before, but it’s been a long time. As far as their technical support goes, I’m not in Shelton anymore. I just moved to Vegas.

We liked the service we received from P.C. Richard and Son, and their people have been very helpful. We got standard brands of washer, dryer, refrigerator, dishwasher, and microwave from them. I also got their insurance policy, and every time we need help, they’re right there to provide it. I buy through P.C. Richard because they stand by their products, and I won’t buy somewhere else even if the price is a few dollars cheaper.

P.C. Richard & Son is a local store in the community. They had what I needed at a good price. I had gotten a set with the stove, fridge, microwave, and dishwasher, and then I had gotten an additional refrigerator. My family, they have rental properties, so they pretty much buy everything from P.C. Richard when it comes to appliances. Brands are really what carry the quality, not necessarily P.C. Richard.

When Sears closed, that’s when I started using P.C. Richards, which has been at least over a decade. I bought all my appliances from Sears for years, and then Sears closed up. And I was looking for someone else, and P.C. Richard fit the bill nicely. 

I buy everything from P.C. Richard & Son. Their quality and cost are very good and fair. The sales rep has been very good too.

I purchased products from Chis ** recently and he was very knowledgeable and professional. I will be coming back to him again. I will tell my friends to go to him for now on. PC Richards has the best prices.

I have been a long standing customer of PC Richard & Son since the early 1990's. Recently my husband and I moved into a senior complex and automatically went to PC Richards to purchase 6 appliances for our new home. We purchased a diswasher, stove, washer dryer combo. Our other subsequent visits we purchased a refrigerator, over the stove hood/vent. All purchases were within a year with extended warrenties purchased.

I pitched a stove and saw her a dryer, a fridge same month, different days, now my stove have problem after 3 years. They are willing to exchange now; the address they delivered them to before is not that in the system for me. I am awaiting 1 week now for a stove because of management negligence. They are very slack and unprofessional.

Don't go PC Richard. Their customer service poor and one of the store manager Danny not honest and very nasty, disrespectful attitude. Please don't shop anymore White Stone store. Bunch a scam. Their high authority not resolve the issue. Don't trust them.

I purchased a whirlpool washing machine from PC Richard and Son. The washer quit working after 2 WEEKS.... AGAIN 2 WEEKS... Now I'm at the laundry mat until the lawyer or the BBB contacts them. They were rude and unapologetic... I'm 100% disabled veteran also. This is how they do us. Whirlpool manufacturer came out, still nothing.... Do your homework!!!! We've been without a washer now 3 weeks again after buying a new one from PC Richard and Son...

Val (Teaneck)

Horrible customer service. I bought a Nintendo Switch bundle pack that was supposed to include a game download and a 12 month online membership, but there was no information on how to download the game or activate the membership in the box. I contact PCR&S and they told me to contact Nintendo. I contacted Nintendo and they said this was a PCR&S deal and they needed to handle it. When I called PCR&S to tell them, they were incredibly rude and made me play phone tag. It has been days now and I still have no resolution. I feel cheated and not valued as a customer and at this point I just want my money back and to use it elsewhere.

In February, I purchased a TV with PC Richard. About a month ago, TV began malfunctioning: the screen freezes and sometimes it won’t turn on at all. I reported the issue, and a technician inspected the unit, then arranged for it to be picked up. Since then, I’ve received conflicting information and no clear updates. I’ve visited the store, spoken with multiple managers, called customer service, and followed up repeatedly—with no resolution. Promises of callbacks were never honored. The lack of coordination and accountability has been incredibly frustrating. After nearly a month with no progress, I’m formally requesting a full refund for the defective TV. This is a fair request given the poor handling of the situation.

We bought an item from P.C. Richard 20 years ago, and what we bought from them was good. So when we needed again, we just turned to them. They still had all of our information readily available. Also, they're local. They did installation, but no repairs. One of their contractors came up and they did a phenomenal job. They did what they said they were going to do.

I have been a customer of PC Richard for over 40 years. I bought a Friedrich Kuhl Series, 13,600BTU, air conditioner 3 years ago for over $1,000.00, along with a 5 year service contract. This season the unit stopped working. PC sent their contractor Kool Kwik to repair it and I was told they had to take it out of the wall and to their shop to repair it - leaving an empty hole in the wall. I asked for a replacement and that was refused. They picked it up at the end of May. It has still not been fixed, 2 months later and I have not been offered a replacement. PC Richard has no answers and claims they cannot reach their own service company. Kool Kwik does not return calls. I will no longer shop at PC Richard and I will never again recommend this company.

PCRichard is a scam. They take your money and never deliver your merchandise. I've scheduled 5 delivery date for a range and microwave. The range was delivered after three times scheduled but the delivery people refused to install it. I am still waiting for the microwave, which is now in its fifth scheduling and no contact with PC Richard. If I could give review less than one star it would be minus five. Avoid them like the plague!

I purchased a TV from PC Richard & Son. The overall process was a mix of good and not-so-good experiences. While the initial purchase was smooth, an issue arose when they sold me an insurance plan for the TV. I paid almost $200 for this insurance, under the impression that it would cover things like a small crack in the TV. Unfortunately, when I needed to use it, I found out it wasn’t covered, which was contrary to what I was initially told.

My freezer intermittently stopped making ice, which prompted me to book a repair service.

I gave P.C. Richard & Son another try for purchasing household appliances after nearly a decade. We kind of lost touch because the company's previous financing partner didn't meet our expectations. However, since they've switched to a new financing company, I thought it was time to return to them and see if things had improved.

P.C. Richard & Son has excellent reputation for quality appliances. I've been a loyal customer for over 25 years, and I've never encountered any issues. The refrigerators and other appliances have lasted for years, demonstrating their durability and reliability. My entire family purchases electronics and appliances from them, including TVs. We've always found them to be wonderful in terms of quality and performance. I wholeheartedly recommend P.C. Richard & Son for anyone seeking dependable appliances. They're simply the best.

I have a long-standing relationship of over 30 years with a specific salesperson at P.C. Richard & Son. Throughout this period, the experiences I've had with their customer service have been impressive.

My experience has not been not up to par. Initially, I was impressed, but soon realized that their customer service fell short. Specifically, their handling of my appliance order was quite disappointing.

Over the past 10 years, I've been a customer of P.C. Richard & Son and overall, I would say the service they've provided has been above average. The customer service and sales counselors have consistently met my expectations, always proving to be knowledgeable and helpful with any inquiries I have. Additionally, whenever I've needed them, the technicians who came to my home for repairs were prompt and proficient, making the scheduling process relatively easy.

I have been purchasing with P.C. Richard & Son for about two to three years now. My connection with Dan, one of their representatives, was recommended by a person I do business with, who praised Dan for being a nice and honest guy. True to that recommendation, Dan has proven to be consistently helpful and good at his job. My experience with P.C. Richard & Son, primarily due to Dan's excellent service, has been very positive.

I lived in Philadelphia for 30 years. I'm a good customer. Now that I moved to Jersey, I've been using the Carteret division to save a bit on the tax. I will add P.C. Richard & Son. The salesman did sort of pressure me into getting a sales agreement. When I told him that I had one, he showed me that P.C. Richard & Son's plan and the 5-year plan would be a lot less, and it really was. So, I was able to cancel my PSE&G.

I’ve used P.C. Richard & Son forever for all my appliance and TV purchases, and I've been very satisfied with their services. Whenever I've needed support, they've always been prompt and efficient, like when my washer's belt broke, they came right over to help. I'm genuinely delighted with my experiences, and I'd confidently rate them a five out of five.

So far, I'm not too happy with P.C. Richard. The refrigerator is acting up again. This is the second refrigerator. With the last one, all my food was getting frostbite in the freezer, and this is happening again. I call them when I have this issue, and then they'll come and check it, and they'll say it's okay. They check the temperature, and then it's no good. They do come and they come fast, but they never get the issue fixed. For the first refrigerator, three people came and nothing was fixed.

Raphael assisted me in my purchase of a Friedrich air conditioner. He was knowledgeable, personable and kind with good humor. He answered all my questions easily and was most helpful in my choice. I can’t thank him enough for being such a great PC Richard and Son counselor. I have always used PC Richard‘s for everything that I need in appliances and mattresses. The quality of products, the pricing and free delivery options are excellent. The staff are superb. I highly commend PC RICHARD&Son and I rate Raphael 5+ stars.

My family has been purchasing from P.C. Richard & Son and was always happy with their products. This reassured me about the quality and reliability of their offerings. There was a time when I needed someone to come out and fix something for me, and the experience was perfect. The technician was professional, worked efficiently, and made sure everything was clean. He explained what I needed to know, which made the whole process smooth for me.

P. C. Richard & Son should never close and stay open. The prices of their products were very appealing and their sales representatives were impressive. They were not only professional and friendly but also took the time to genuinely understand my needs. The last items I bought were a refrigerator, an air conditioner, and a washer. I also relied on their repair service for an issue on my washer roughly four months ago. The repair process was systematic and efficient. After they identified the problem, they ordered the necessary part, and had me call to set up an appointment once the part arrived. The whole repair from start to finish took about two and a half weeks.

P.C. Richard & Son has a little better customer service when you get that to the store compared to any other company. Walking into their store, I was greeted warmly and I appreciated the attentive staff who were eager to assist and demonstrate products. In terms of pricing, they're comparable to other stores. However, I had an issue with a refrigerator door that required repair. The process involved multiple calls and persistence on my part to get the service done. Initially, contacting them required speaking with a manager in-store before being given a helpline number. Upon calling, it felt like an uphill battle, as visits needed follow-ups and promises made weren't immediately fulfilled. Eventually, the repair took a couple of weeks to be addressed adequately. All in all, their customer service at purchase is good, but after-sales service can test your patience.

P.C. Richard & Son's customer service has always been impressive, and even though my current dealings aren't concluded yet, I've always found their support reliable. At the moment, I'm in the process of replacing a dishwasher that was under warranty. They've attempted multiple repairs, but I'm transitioning to choose a new model and await delivery and installation soon. My history with P.C. Richard & Son, across various homes, includes quick resolutions when items arrived damaged. They've done a couple houses for me now and I've never had a problem.

P.C. Richard & Son's availability of products has always swayed my decision to shop with them over others. My purchasing experiences have consistently been positive. Overall, their customer service is commendable, and I would readily recommend them to others.

I’ve been a customer of P.C. Richard & Son for years, and I recently bought a fridge, a stove, and an air conditioner from them. My overall experience was very positive. The products they sell are reliable and the customer service they offer is great.

Overall, my experience with PC Richard & Son has been positive. Their customer service stands out, as I've generally not had any significant complaints. There was only one time I faced an issue, which was quickly resolved to my satisfaction.

I recently had a service done with P.C. Richard & Son, and I must say the entire process went smoothly. The customer service was excellent, and I really have no complaints. I felt very satisfied with my experience and would definitely recommend them to others.

I was shopping around and found out that P.C. Richard & Son offered better prices compared to others, which convinced me to make my purchases with them. So far, I've bought a washing machine and a refrigerator from P.C. Richard & Son, and I must say, the quality has been impressive.

P.C. Richard & Son has a store conveniently located in our area. We've shopped there on multiple occasions, primarily for appliances and electronics, though we sometimes visit other similar stores too. I find the quality of their products to be quite satisfactory. If I were to recommend them to friends or family, I'd say that P.C. Richard & Son presents a viable option for purchasing appliances. Overall, I'd rate them a 4 out of 5 for their services, as I believe they offer a trustworthy shopping experience.

I purchased a dishwasher; paid additional $219 for installation. It was improperly installed. The store manager didn't care... customerservice@pcrichard.com ghosted me. I had to hire a handyman to fix the issue.

I've noticed that whenever I enter the store, the employees tend to be engaged in their own conversations, making it a bit challenging if I need assistance. It would be nice if the staff were more proactive in helping customers. Despite this, I'm happy with the items I've purchased because they are of good quality. Overall, my experience has been average; the product quality meets my expectations, but the customer service could use some improvement.

I've lived on Long Island my entire life, and PC Richard & Son is a familiar name in our community. Most of my experiences with their purchase and service have been fairly standard. For instance, I've owned several Samsung dryers from them, which unfortunately needed replacements within a year or two. On my latest visit, I transitioned to a Maytag dryer, which has been holding up well. Overall, I'd say my experience with PC Richard & Son generally rates around a 3 to 3.5 out of 5.

P.C. Richard & Son is always taking care of me. On one occasion, the manager at the Jersey City store went above and beyond by extending my warranties at no extra charge. However, I encountered a problem with a delivery person who was quite rude to my wife, which led me to complain to the manager. Thankfully, the issue was handled professionally, reflecting the store's dedication to resolving customer concerns. Despite the delivery incident, my experience with P.C. Richard & Son remains positive, and I've continued to feel valued as a customer.

Everything is from P.C. Richard & Son – multiple TVs, the stove, dishwashers, microwaves, refrigerators. I've been dealing with them for many years, and I have no complaints.

We bought an air conditioner for our apartment at the Bronx Baychester location. We explained to the salesperson that we needed a powerful air conditioner and he recommended a 14,000 BTU one. When we got home to test it, it didn't work. That was yesterday and we decided to return it, but he told us he couldn't return it and treated us extremely badly. He didn't even let us explain why, aside from the fact that it wasn't working, we thought it wasn't powerful enough for what we were looking for. This happened within a day of each other, it's not fair. We feel very bad and believe that it's not fair treatment or even customer service. Horrible.

I've been having some issues with the refrigerator, which I'm not happy about. It started with the noise inside the refrigerator. It seemed like it was the fan. They replaced the fan on top, and it still makes the noise like something's rubbing. They came back out and replaced the fan on the bottom. But when they did that, they damaged the freezer bin. Last weekend, they came out to replace the ice maker. They thought that was the noise. They ordered a new freezer drawer and they still installed it wrong. The freezer is not opening and closing properly.

We needed a new TV. We went to their website to see what was available, just to get an idea. We stopped there one Saturday afternoon, and it took about 15 minutes total from the time we walked in to the time we walked out. Somebody was there within minutes to seize upon the fact that we needed to purchase a television. It was quick and easy. We scheduled a delivery and it was delivered on time and with no issues. They took my old TV away too, which I appreciated very much.

I’ve known about P.C. Richard & Son for years. I’m locally born and raised. I’ve bought an air conditioner and a stove, mostly the stove, which was a big purchase. The quality of their appliances is excellent. I would highly recommend them.