P.C. Richard & Son Reviews

I've been a P.C. Richard customer for a long time. I like P.C. Richard. They have good prices, and they have good appliances. I purchased a stove, a microwave, a refrigerator, and air conditioning from them. It's good quality. It's worth buying. Their service is good as well.

Very poor customer service and user experience - has been difficult getting service overall. Staff spoken with were not friendly and not very helpful. It was not easy to set up the service and once we did, the service was cancelled at the last minute (day of). We were not able to have someone enter without being home, which meant we had to arrange work to accommodate the date of repair. They give a 4 hour window the night before, which makes it difficult to work around with work. They are very difficult to reach and did not call back despite saying they would. We have yet to have the service done so I cannot review that aspect of the service. The difficulty we've had getting the appointment and working with the call centre has made us change service providers going forward.

I’ve been a customer of P.C. Richard for 30 years now, and my recent experience with them was a repair for our dishwasher. I haven’t had issues since then.

I chose P.C. Richard & Son for their TV advertising and because they’re a long-standing company that was going to be around for a while. They have a nice variety of products, and I was able to work successfully with the salesman. He met my needs and was very accommodating. I bought an entire kitchen suite, including a stove, microwave, refrigerator, and dishwasher. I bought Samsung products, and overall, they have been very good. I’ve had some issues with the refrigerator’s icemaker but I had a warranty from P.C. Richards, and the icemaker has been replaced four times already. It’s a known issue with this particular icemaker on P.C. Richards refrigerators. If you’re looking to purchase electronics or household appliances, P.C. Richard is a place you can rely on.

When you walk into P.C. Richard & Son, you’re immediately greeted. The salespeople know their merchandise from top to bottom, and they’re very efficient. You go in, you order it, and it’s there two days later. I’m impressed with the expertise of the sales reps. Over the years, I’ve had both repairs and replacements. The installers and warranties are excellent, as well as the repair people. So, we send everybody there.

P.C. Richard & Son does so much advertising, whether on TV or in the newspaper, that they must be a reputable company. Just last month, I got a stove from them because I had the warranty on it and they could not fix it, so they replaced the stove. It was satisfactory. They're very helpful and they explain the product pretty well. I could have done a little better on the price, but P.C. Richard & Son honors their products and do their repairs. The only thing is I'm old and when I look at their website, it's usually not easy to navigate for me. But younger kids probably zip right through and have no problem with it.

Our Friedrich air conditioner is 3 years old and works well. The display, however, is high on the wall and cannot be read unless you climb a ladder. We are older and afraid to injure ourselves. We spoke to a rep some time back and again recently. While reading the manual recently, I found out there is a way to download a Bluetooth connection to my cell phone. Something I was never informed about. I followed the instructions but they failed to work. I then called Friedrich for help. They informed me that they could not help because the Bluetooth connection was never made; therefore, updates were never sent, and it was too late to activate the unit. Because of the neglect of PC Richards, we are forced to endanger our health and climb ladders to read the information display.

My most recent experience with P.C. Richard was a repair. I called up their service telephone number. The individual came, took a look at the refrigerator, and said, "Oh, yes. It's the seal, but I don't have the part on my truck.” He ordered the part. And then a couple of days after that, another service technician came out and replaced the gasket seal around the refrigerator door. I haven’t had any issues since then.

I got furniture, a bedroom set, a bed, pillows, a mattress, a stove, and a refrigerator from P.C. Richard & Son in over 20 years that I've been buying from them. One year, the cats knocked my television over. So, in one month, I bought two televisions. P.C. Richards is convenient. Everything is laid out, so you can walk around, pick and choose, and compare. The people are very friendly and helpful, although a couple of times, I came in and couldn't get anybody to wait on me. And I told them about it.

I had some work done the past year through P.C. Richard. I'm 64 years old, and they’ve been around a long time. They came multiple times to try to fix a fairly new refrigerator that was less than two years old, and eventually, they replaced it, which was good because I got a credit back from the original purchase. It was a little bit of a process because I got to go through a bunch of service calls. But in the long run, it worked out well so, I have nothing bad to say about them. Their sales guy seemed okay as well. I also dealt with the manager who was in charge of the warranty. Overall, it was a good experience.

My father got me into P.C. Richard 60 years ago. I bought a refrigerator, two stoves, a cooktop, a beer fridge, a dryer, and a TV from them. I also got my brother involved with it because I like how they offer 0% for a year or 18 months. Purchasing from them has been all right and the process wasn't bad. But I didn't like the last experience we had with them. The delivery guy came and didn't install the appliance at my brother-in-law's. He just dropped it in the kitchen, on the floor, and left. Other than that, I'd advise others to give P.C. Richard a shot, and listen to all the ins and outs, because they have a lot to offer.

We bought our stove from P.C. Richard. Their customer service was exemplary. The first time we used the induction stove, it burned up. The guy replaced the board, and it seemed to work just fine. He was courteous. He was very matter-of-fact and was very quick at what he did. We were pleased to have found P.C. Richard.

We purchase everything through P.C. Richard. Our recent experience was a repair for the refrigerator. It wasn’t making ice. The service tech who came out was great. We haven’t had any issues since then.

I like P.C. Richard because of their locality and good discounts. I recently purchased a washing machine from them and the price was the same as a Home Depot or Lowe's. P. C. Richard's reps were personable and helpful. I made the purchase on the phone and it was very easy. Then, the delivery was quick. But there was an issue with the washer shortly after they installed it. It was not because of them, it was just because of the size of the load, and they came to troubleshoot.

I've been using P.C. Richard for years. I purchased a refrigerator from them recently, and their reps were very professional. They were very knowledgeable and pleasant to work with. Regarding repairs, I called and made an appointment for my washing machine. Then, for the refrigerator, I did the same thing. I called the number and told them that I needed to have somebody come to look at it because it was damaged. And they were able to take care of it in a timely manner. They didn't install it properly, and they damaged one part of it, the cord. So, they had to replace it. The people who are installing should be better informed as to the merchandise that they're installing.

I ordered online from P.C.Richard. It was delivered within a couple of days. It was no problem. We also had the dryer repaired. The technician came out to look at the dryer. He was knowledgeable, professional, and courteous, and he fixed the problem. This was the second time he's come to the house. He came a year or so ago for the dishwasher. And again, he just knows his stuff and gets it to work. We have been shopping at P.C. Richard for decades. We bought an old house, renovated it about nine years ago, and I went there and bought every appliance new and have had no problem. I always go there because they give me a good price, and they service what they sell.

I have a glass-top stove bought from P.C. Richard; however, the glass gets really disgusting after a while. It's hard to clean. But they were good. Sometimes it's hard to get somebody to help right away when you first go in there. But one of the people I was working with gave me a good price. Their insurance policy is also good.

We've used P.C. Richard in the past. We went with them again, and our experience with their rep was good.

P.C. Richard & Son sold me a refrigerator about 6 years ago and I paid for the additional warranty. That was pretty good to have. They have addressed the repairs needed on the refrigerator but right now, we're at a point where we're asking for it to be replaced and they haven't done so. They think it can be fixed again. This is the third or fourth time they've sent somebody out to replace some parts.

I purchased two AC units and some appliances from P.C. Richard before. I had to reach out to them, but not about the appliances or the ACs that I had purchased before, just the newer appliances. I had my dryer repaired. The first technician said that it didn't need anything. Then he ordered a part for it and didn't tell me about it. Then, when I was notified that it was available and to let them know when they could come out, I spoke to someone, and they told me that I could actually just have the dryer replaced. But then what happened was, they gave me a credit for it, but then I had another technician come out again, and he explained to me that it was something that happens to the inside of the cavity. I just decided to keep it. But I was going to get in contact with them because I did want to order the replacement part. I wanted them to come out. But everything was done in a timely manner.

Most recently, we got a 77-inch TV from P.C. Richard, which is great. Years ago, we furnished the kitchen with all stainless steel: the refrigerator, dishwasher, stove, microwave, all that, and another big TV downstairs. We have a 75-inch TV. Everything's been great. I have no issues or problems with anything, other than the refrigerator recently, with the ice cube maker not working properly. That was a pain ‘cause it took five tries before they realized what it was. It was a defective ice maker. But everything’s been great. They're reliable and convenient. Everything is usually in stock. And their service has been terrific. Their price is good too.

My purchase experience with P.C. Richard was perfect. Everything was done in a timely fashion. Everything was delivered on time. It was also easy to get a hold of the rep, and I talked to him about what I needed. He was very knowledgeable about the product, too.

I used P.C. Richard for a repair on an appliance about two months ago. I have purchased from them in the past, but it's been years since I've needed to buy anything from them. The repair couldn't have been better. They also did a follow-up call with me to make sure everything was fine and that I was satisfied.

If I could give 0 stars I would!! I would not purchase another single item from PC Richard & Son. Their customer service is horrible, the managers in their stores are horrible. Not one person wants to help you when your appliances break for the 100th time. Stay away at all costs from this company!

Updated on 08/11/2026: Today is August 11, 2026 and the refrigerator has not been fixed. The technician came today for the third time, and he said he is not able to fix it because he needs to order a new part again. P.C. Richard & Son do not want to exchange the product or do a refund. My 2 kids have been affected because I do not have a refrigerator where to put their snacks or their food. I am requesting an urgent exchange or refund by P.C. Richard & Son asap.

My wall oven was about 30 years old, and it was starting to fail. I had fixed it a few times, and it was about time to get another one. I went to P.C. Richard's because we've purchased from them before. They have their own service department, which makes it more convenient if you have an issue. And we've gotten their extended warranties in the past, and they've worked well. It was very nice, convenient, and easy working with them because I came in and told them exactly which one I wanted. And it was just a matter of getting the price. It was quick too.

My refrigerator stopped working on July 4th. A service guy came to look at the fridge on July 7th and had to order a part which was in stock that same day. I was scheduled for service on July 14th and no one showed. When I called customer service once the service window time passed, I was first told he was delayed and when I called again they said he never showed for work and I was rescheduled for today July 17th. I never received a second confirmation notification with the time window, so I called Customer service again.

ONLY ABOUT THE SERVICE LINE AND CONTACT. NOT THE STORE IN ORANGE, CT. While everyone is nice and helpful in the store, it all falls apart when contacting for service. Very hard to get through. Long wait. Then I called to reschedule she said that I couldn't. She was nice but said I couldn't. I said this time didn't work for me. Then she took 45 minutes for my order and account, until I had to leave the house, and was on the phone. She didn't leave a message. Then when I tried to reschedule to have my simple ice machine tray fixed, simple. It was going to take weeks to reschedule. For simple ice machine tray. This will truly make me rethink buying appliances at P.C. Richard.

My mom always used P.C. Richard & Son for years, and I followed in her footsteps. My refrigerator was only a year old, and P.C. Richard had to come in. It was something stupid that went. They fixed it. I have the insurance. Everything's good.

I purchased a Weber grill then changed my mind. Upgraded to a more expensive grill. I received a delivery date. Took off work with no pay to accept the delivery. The drivers showed up with a 1500.00 grill with the whole back pushed in so I refused it. I now have to take another day off work unpaid and hopefully this one is not damaged. I’m really disappointed and will never buy another thing from them and I’m a longtime customer. Not only did the grill cost me 1500.00 dollars but I’m going to lose two days pa. Unacceptable.

P.C. Richard & Son is close by, and I like that I'm greeted immediately when I walk in the door. I would definitely recommend them. The people that have come to my house for a washing machine are very helpful. It's been a great experience.

I've bought a couple of items from P. C. Richard & Son. Most recently, I had a situation with a warranty on a refrigerator. It was not horrible but not fantastic. The refrigerator broke. I called them up, and they came. When you have a refrigerator and it breaks, you could lose all your food. And they came within two days to examine the unit. They said something was broken on it. They came in on a Tuesday. By Friday, they told me they got the part.

We have an AC in the bedroom, noisy and getting worse over the years. Last year we purchased an LG AC for the living room, replacing a nearly 30-year-old AC that was literally falling apart. We’re pleased with how quiet it is. We decided to get a smaller LG unit for the bedroom, should be easy, right? All I really need is a 5000 BTU machine but a 6000 BTU machine will do since no one seems to stock the smaller one. I checked PC Richards online. They don’t deliver to my New York City zip code. The nearest store that has it in stock for pickups is West New York. I recently spent an hour inching up to the toll booth at the Holland Tunnel and wasn’t eager for a repeat. The next nearest store was in the Bronx, near Van Cortlandt Park. OK, what the hey, why not?

I'm going to make this short because I would still like to find a resolution through PC Richard. Purchased an expensive mattress several years ago and it was terrible. It was replaced with a courtesy replacement which cost us about another $1,300. This mattress is so bad it is getting impossible to get a good night's sleep on it. It was supposedly a firm mattress but it is so soft it is difficult to roll over. The sides of the mattress collapse when you sit on the edge but none of this shows in a photo that customer service takes and are not allowed to touch. They are denying any help and this is just not right. I want to know what my recourse is before I start my review process. I'm still hoping someone will actually realize that you can't tell if a mattress is faulty by taking a picture of it. Any suggestions on how to proceed?

I ordered a new Samsung washer dryer, model # WD53DBA900HY and drawer for a total of $3826.64 and it took forever to get an answer from PC Richards, finally I called again today, and they said that they do not have it in that color, so I cancelled the order, the problem is they take up to three days to refund my $3826.64 back. Also had issues with a new Samsung 85" tv, two delivery guys show up and did not install it, all they had to do is to place four screws and place it on the TV wall mount.

My mom bought a fridge in about March. The fridge never kept anything cold causing food spoilage within days. Contacted before 30 days. They sent a serviceman from GE. He couldn't do anything because apparently the delivery folks failed to put the wheels on the fridge so it can't be moved. 3 repairman later including one twice that was so condescending and acted as though the lack of coldness was in our minds. So 4 repairman later the fridge still doesn't work properly. Getting a new one was never an option. Just repairs. Either we got a lemon, it's a refurbished item advertised as new, or the fridge is just garbage and shouldn't be sold. We only want a fridge that works properly but it seems as if everyone has us going in circles. PC Richard's you used to be much better than that.

My experience when purchasing my dishwasher was great. Once I got it the customer service has been AWFUL. I only shopped here thinking it would be good for a warranty and customer service. I was wrong. My dishwasher came dented and the top rack is unusable. It was installed before I moved into my home and I didn’t notice the indent (you couldn’t see it, only realized because I couldn’t pull the top rack out) and I called immediately when I saw it. They said they can’t do anything and it will be $400 to fix!!! I spoke to several people in customer service and has been 0 help. The guy that came to check the claim was also nasty and rude in my home. On top of this I bought a 5 year warranty that doesn’t cover it and it’s unusable unless I pay to fix this. There is nothing being done for me.

Maria **. The sale counselor Herbert at P.C. Richard & Son at Carle Place store did excellent job of providing information and assistance in our purchase of a new refrigerator, It was a very pleasant buying experience and we're quite delighted with our choices. Thanks to all! Maria & Frankie ** 🙏✨

Terrible service experience for a Bose soundbar, was told to bring it to the store and they would repair it even though they mounted on the wall. Then they said install team would have to come but they would call me back to schedule the appointment. They never called back. Had worse problem with my dryer, replaced incorrect parts, took over a week for each part, total of 4 parts. Had no dryer for 4 weeks, the appliance was only a year and half old with extended warranty.

Today I purchased a dryer at PC Richard's. The reason I am giving 5 stars is simply because of the kind gentleman, Joe. Joe was not only knowledgeable, he was also patient and caring. He patiently explained how each dryer that I was interested in worked. He helped me to compare the prices of each. His helpfulness helped pick the dryer that was best for me. It was an absolute pleasure doing business with Joe.

If you buy a GE Appliance from P.C. Richards in Manhattan, NY they will not help you get a service man to repair the appliance if it's out of warranty. I purchased a GE Gas Range and the hinge fell off the door. It was purchased in 2023. I was transferred to various numbers to no avail. The GE Appliance phone number was also NO HELP. The Company "Bodewell" does not help. They do not want to do a Service Call in Manhattan.

Smooth experience purchasing a new electric range and range hood. Friendly salesperson Kevin ** was patient and informative. Delivery and installation were on time, and swiftly executed. Happy with my new appliances. No complaints.

I ordered a dishwasher online then found that the item was backordered and the delay was going to be lengthy. I called the Patchogue store and reached a salesperson named Bryson who went to work immediately. He helped me find a substitute product, guided me to the best purchase package, and got me what I needed. I was kept informed at each step involved in cancelling the old order, making the new one, and setting up the installation. He took his time, was careful to get the order right, and communicated easily. This kind of service is what keeps me coming back to PC Richards when I look for appliances.

I've been using P.C. Richard for years and years, and I wouldn't think of going to anybody else. I’ve been going to them for everything, including the dishwasher, stove, refrigerator, microwave, TVs, bed, and my bed that goes up and down. When I have problems, they take care of it. Everything's good.

Updated on 06/02/2026: This is an update to my March 2026 review. Next month will be 1 yr that I have been waiting to have the same part fixed. After 3 months of trying to figure out what was wrong, they ordered me the correct part which I had to wait for 6 months before it came in. Ironically, right after I wrote my last bad review, the very next day my part came in. I took another day off of work and when they arrived with my part it was the wrong color door for my fridge. They reordered it which took another 3 mos. It's now June 2026 (my first service call was 7/25) and after writing another bad review ironically again they contacted me the next day that the part was in.

We have been buying our appliances from P.C. Richard for years. We've got our kitchen appliances, refrigerators, dryer, washer, stove, microwave, and dishwasher from them. We had a small issue with the gas range that was rectified under warranty. Now, I'm waiting for service to call me back for a part on the washing machine. Other than that, the appliances and service are pretty comparable. The local store that we work with are very customer-oriented. I did have an issue with service when we were having an issue with the gas range and we were going back and forth. I was having difficulty scheduling. They kept putting me off. So, I went to the store and talked to the manager and the manager got involved. He called service himself and they scheduled me for an appointment the next day.

I use P.C. Richard for all my appliances and they're great. It's very easy to communicate with them and everything's been perfect. The quality has been great as well.

I sent in a claim for the Speed Queen washer that I bought on December 24th. I didn't want to file a claim because I felt that it was unfair that I have a brand-new washer that's more expensive than my whole set in the basement. So, I called them and said, "Hey, this thing isn't functioning properly. I rarely use it. I don't want it fixed." They told me someone had to come and fix it first before they could replace it. The guy came out. He looked at it. He was unfamiliar with the Speed Queen machine. He left. I was angry.

I bought all of the appliances in my kitchen from P.C. Richard & Son about four years ago. Everybody was courteous back then. Everything works fine except my dishwasher recently developed a problem. I've had five visits for technicians to try to repair it, and so far, they have not been able to correct the problem. When I contacted P.C. Richard, everybody was polite. They open a ticket, and the technicians that were here would have to order parts, and then you would get a notification that the parts were in and to get in touch to schedule an appointment. So, that seems appropriate.

Alex, the gentleman that I had, is very good, patient, knowledgeable. The issues I've had with P.C. Richard are the parts. When you order parts, they really don't go with the machine. The gentleman had to come out several times because the parts do not go and work with this machine. The ones that did, again, did not work. It took several times to get the parts to work. So, that's the big issue. And when you order the parts, just because it pops up and say it's compatible doesn't mean it is.

We've bought appliances from P.C. Richard & Son and it's very convenient where we live. The most recent purchase was a washing machine 15 months ago, which broke, and because I didn't get the insurance, I can't get it repaired unless I spend more than I paid for the machine. Through the years, we've bought quite a few from them and never had any issues. But now that things are made so crappy, nothing lasts. Who would have known that 15 months after buying a washing machine, it wouldn't work? I didn't realize that you could get up to a year to purchase it if you wanted to. And they could have told us, but I don't remember. The parts that were needed were almost $300 more than the machine cost us. So I had to get a new one.

I had previously gone to Best Buy for a refrigerator, but it was a low-end model, made noise, and wasn’t what I wanted. It took a couple of years to get settled in our place, and then I realized that we can now work on the fridge because I have a hot water heater and other appliances. I went back to Best Buy and they didn’t have what I wanted at my price in the color I wanted. Home Depot also didn’t have what I wanted. I decided to try P.C. Richard & Son, even though I hadn’t been there before. They had what I was looking for within my budget, and I got a side-by-side with a water filter. Overall, I’m very happy with it.

We went to P.C. Richard when we needed to buy a new refrigerator. We went to a few different places but P.C. Richard gave us a pretty good deal. When we were over looking at the refrigerators, a salesman came over. He was an older gentleman. There was no pressure on us and he answered our questions about the different refrigerators. We made a decision and he wrote us up.

My experience with P.C. Richard was fine. They did an excellent job. They were very friendly and good. I purchased a refrigerator, a microwave, a dishwasher, and a washer and dryer. Every time I have an issue with an appliance that I had, an older one, I usually go there first, and then I go to a few other places just to make sure they're in line, which they've always been, and I always wind up going back there. I've been there a few times, and everyone was fabulous and couldn't do enough to help you. When I had an issue, I called, and they set up an appointment really quickly, and they followed through. When they delivered or repaired, they were right on time and within the window that they gave me, and were very pleasant and good. I've had very good luck with them. They were outstanding, competitive, and reliable. I would recommend them to anybody.

P.C. Richard & Son has been absolutely great. I'm a price shopper and we purchase from them most of the time. We came from Home Depot, but when we had a complete kitchen remake, we wanted all the appliances to come from the same place. It would be easier, and P.C. Richard was very accommodating. We took the insurance, and it holds up to whatever we need. They're taking care of the problems we're having and the interactions have been over and above.

P.C. Richard & Son is a very good company. The customer service and everything after the fact here has been wonderful, but unfortunately, I picked the wrong product. The rep gave me misinformation. I was told when I bought the refrigerator that the ice maker mechanics are different on the new model that I got and I wouldn't have gotten this refrigerator otherwise. The rep shouldn't have told me it's a new system in the ice maker because the technician that works on the refrigerators tells me it's not. This is my second refrigerator of the same brand and luckily, I bought the warranty on both of them.

I have always done business with P.C. Richard, and I do business with the same management specialist at P.C. Richard in Carle Place. I like their reputation and the way they stand behind the product, and because we've never had an issue in the decades that I've always used them for all my properties, all my homes, all my appliance needs. That's just who I've found to be the best retailer with the largest selection and great sales staff.

I went in P.C. Richard & Son and the sales representative was very good, very accommodating, working with the price, and gave good guidance as to which brands to buy. In other words, it's not always price, and then the incentives that were available. We ended up basically doing a rental for the whole house, so we bought all new appliances. I'm talking washer, dryer for laundry, and then the dishwasher, refrigerator, stove, the in-island microwave, refrigerator. I'm probably leaving stuff off, but it was quite an order. They put a deal together with the warranty. And the pricing, the service, the knowledge of the salespeople are so good. They actually understand the products they're selling. They gave good advice. The dryer or the washer was dented and they gave an accommodation on the price. I think we spent almost $15,000 on everything. They said, "Listen, you want a new one or you wanna take a little money off?" So they worked with us. I'm very, very, very happy with P.C. I would never go anywhere else.

Do not order a laptop online with delivery option unless you don't mind your computer being shipped across the country during a snow storm. It defies common sense to me, so how can I expect comprehensive service if something should be wrong with it? Order has been canceled, and I am going to pick one up myself local instead. Receipt says it could take up to 12 weeks to arrive. I would not have opted for that if I had known.

Whenever I go to P.C. Richard, my shopping experience has been good and enjoyable. They follow up and they don't harass you. I also have them come out for repairs and it's been okay. They're very prompt. My mother also bought a fridge from them.

Most of our appliances came from P.C. Richard & Son. I was usually able to go there, and they negotiated the price with me and gave me a good deal. I've been very satisfied with them. We got a washer, dryer, dishwasher, and microwave. Their service is good. They come right out and fix the issue. They're coming tomorrow to repair my icemaker for the sixth time. But the good thing is I took out a 10-year warranty when I bought it. They don't offer them anymore. The technician laughed and said, "You're lucky you got 10 years. They don't offer them." I said, "Yeah, I know why." So, I don't get annoyed. He comes out, he fixes it. As long as I'm not paying for it. My son also has P.C. Richard & Son's appliances. One talks to the other about prices and everything, and they took good care of us.

My experience with P.C. Richard was not great and I'm very unhappy with them. I bought a mattress from them and it started sinking in within a month. They were saying something out of 30 days I could swap it out, but every time I called, I got a different story. “Oh, call back later this afternoon,” “Oh, he won't be in until tomorrow,” “Oh, they're not in right now.” They told me I had to speak to this person or that person. Last week, Wednesday, they sent somebody out to look at the mattress. So, I said, “What is he looking at? Is he gonna get in the bed and sleep in the bed and feel away?” “Oh, no. That's a part of corporate.” “Okay. I’ll let them do it.” Now, I still haven't heard back from them. I will never get anything else from P.C. Richard’s. Never.

I haven't bought anything in quite a while but I use P.C. Richard & Son often when I do. Their selection is incredible. They've been around for over 100 years so they seem to always have what I need. About five years ago, I bought a nice refrigerator. The sales reps were always pleasant and I enjoyed working with them. They were very knowledgeable and helpful, and things went very well. I'm dealing with an issue now with my ice maker and I have an appointment today with the P.C. Richards repair guy. They're doing their best to resolve my issue. They haven't, but it's not for lack of trying. They're on it and it'll get resolved, for sure.

I'm having an issue with a gas range that I bought from P.C. Richard & Son., and they're doing their job. I reached out and the customer service has been good so far. The issue has been going on for about a week and a half and their technician is working on it.

The first washing machine I got from from P.C. Richard was horrendous. You can't do laundry in it. It's the most horrible washing machine. I've had two techs come out. The first tech was the most horrible thing you can imagine. He stood there with the door open and it was 28 degrees. I had a Pitbull in the house chasing him. He wanted out and was not going to help me. He gaslit me the whole time, telling me what I said was wrong with it wasn't what I said was wrong with it. The man should not be employed by P.C. Richard. I wanted him out of my house. I told him I was very unhappy with his service call to give him a chance to redeem himself. I asked him to give me the number that I have to call and he said I have the number and that it's on the folder. He wouldn't even give me the number.

We bought a refrigerator at P.C. Richard over the summer. I'm always benchmarking everything before I purchase and their price is comparable to what we had at the other store we have in town. The reps at P.C. Richard are always very good. They're friendly when you walk in the store and they're knowledgeable once you're there. You never walk in feeling like you're bothering them. We just had P.C. Richard do a repair for us as well. We got about six months on the refrigerator then the ice machine stopped working. It's a Frigidaire and they were able to get it fixed in a timely manner.

P.C. Richard & Son backs up their products and they have a service contract which I like. Plus, they come and fix things if there are any problems. I purchased a dryer and washer from them, and everything was good. I'd tell friends and family members to go there. They're come right up to you and help you with whatever you need.

I redo houses and I've been a P.C. Richard & Son customer for a long time 'cause of their location. The sales rep I deal with is the same person I've been using for a while, but now, I'd think twice buying from P.C. Richard again. I got an appointment for my oven, then somebody came out and they had to order a part. I was without an oven for a long time, but I was not using it a lot. However, the oven is less than two years old, and I live in the house part-time. So, it's sad for something to break and the repair costs 1/3 of the price of what the stove costs. I'm not happy with the product and with the price of the service.

I've been dealing with P.C. Richard in East Brunswick for such a long time and I'm very happy with the store. They're always helpful, and I recommend the store. I purchased a stove recently, and the sales personnel that I deal with, Desmond, is a very nice person. On the other hand, the company has terrible service. When I need service, that seems to be impossible to get through. I got a recliner that has a remote that the wire was broken and I can't get it serviced. The company should be doing something about that.

There's no longer Sears so I go to P.C. Richard as they're close by. Recently, I got a Frigidaire refrigerator from them. The salespeople were fine and I like that they didn't harass me. When the motor on the refrigerator had an issue, they fixed it. They came out within a week and guy told me what had to be done. They ordered the part and were able to come the following week, but I held them off after Christmas holiday.

I have bought quite a few appliances at P.C. Richard, including TVs, stoves, and refrigerators. In May, I bought a new stovetop. Their sales rep was very thorough and informative, and the quality of the products has been very good. I'd recommend them.

My salesman always finds the right product to fit my needs and he always makes sure the pricing is as good as the pricing will be for that product. Customer service has been good. There were no problems with setting up the deliveries. The delivery showed up when they said they were gonna be there. I also had service on a stove-oven and it went really well also. They came out and diagnosed that it was something in the little electronics of the switch, so they ordered one and then they came and replaced it. It's been working fine since. The reps were all super nice and helpful. When my salesman wasn't there, I dealt with someone else and they were able to find everything and help me out.

I felt comfortable working with Eddie, one of P.C. Richard & Son's customer service reps. I was impressed with his knowledge. Minus Eddie, everything else with them was poor. I purchased just about everything with P.C. Richard & Son. I spent over $10,000. I have a washing machine that hasn't even been able to work in almost a month now, and I don't think anyone's coming out until February 23rd. They ordered a part. Then they told me they lost the parts. It's been a mess since then. At this point, I'd tell a friend who asks about P.C. Richard & Son that it's tough going through them if there are issues.

A technician came three different times for the freezer. One time, he said it was fixed. Next time, he had to order a part. Then, he had to order another part. For a month, the freezer wasn't working. Finally, I told somebody at P.C. Richard & Son that I didn't want another technician. I wanted a refrigerator and I want it then. They said they'd get back to me and put it to their manager. The manager said, "Okay. We'll give you the credit you paid for the refrigerator. Come and pick out another one." I wasn't gonna wait for the fourth technician to come and tell me it was fixed when it wasn't fixed.

My brother recommended P.C. Richard & Son highly. We have a Samsung oven from them that we've had for about five years now. Their sales rep was great. Overall, their customer service team is great. They're very knowledgeable. I've had reoccurring issues with the oven where a code keeps coming up. The technician has come out. They've been great as well, coming out and explaining everything. It was an easy process.

P.C. Richard & Son offers good prices and appliances, which is why we’ve been using them for 30 years. Four years ago, we purchased a dishwasher, a microwave, and an oven and the customer service was great. The reps at P.C. Richards are very friendly and greet you when you walk in. Our experience has been good and we would recommend them and always go back to them.

We needed a new appliance. We purchased a washer and a dryer a year ago from P.C. Richard & Son. I recently had to reach out to their customer service team to schedule a repair visit. The technician who came had to order a part. He was fine.

P.C. Richard & Son has been on Long Island for a long time and they have a very good reputation. Their sales person gave me really amazing service. Their pricing is competitive. I wouldn't have purchased from them if it isn't. I price checked before I bought from them.

I've purchased a lot of appliances from P.C. Richard & Son through the years, with a refrigerator as my last major purchase. I also bought a washer and dryer eight years ago and another one five years ago. The company is good and I like their warranty. I used to have rental property, so I’ve been shopping there for at least 20 years. I like that they send their technicians out to look at your appliances, not some third party, which is very important to me. And they're usually very good with the pricing as well. My experience with P.C. Richard & Son has been extremely favorable and I would recommend friends and family to go there.

We've always had good luck with appliances from P.C. Richard & Son. They got nice products. The people have been very nice to us and we've been very happy with their service as well. They're very accommodating and I appreciate everything they do for us. They stand behind their products because we just had work done on our television set. They came just in time for what they said they were gonna do and they did a nice job, and the set's working fine now.

Driving by P.C. Richard & Son was the first time knew about them. I buy from them infrequently, but I've purchased large appliances. However, I have significant problems with my LG refrigerator. I've had a technician out no less than four times to replace a Craft ice maker. Other than that, it has been very easy to communicate with P.C. Richard.

Like I was not heard. They sent another set of driver the next day and still they refuse to give my TVs. I told them I was calling the cops because they were at my door and rude. If anyone reads this stay away from 2501 grand concourse. They have the worst customer service and they don’t care for the customer as long as you paid for the product. After that they show no respect to you.

I've bought a lot of things from P.C. Richard’s, including televisions, air conditioners, and refrigerators. The customer service is fine and when I've had to have repairs done, it's been excellent.

I'm very pleased with P.C. Richard & Son. I've been purchasing from them for 25 years, and everything that I've gotten so far like kitchen appliances and television sets has been excellent. It's also very easy to communicate with them. Just make a phone call to their service and they come down immediately.

P.C. Richard have been working on our washer and dryer for years and they’ve been great. People should give them a try for service. The young man that came the last two times for the dryer was really nice. The service was very good. But now, I think our machines are too old for them to get parts for us if needed.

P.C. Richard & Son has been in my town for 100 years and it's the place everybody goes. I've purchased a lot from them, pretty much every appliance, and they're good quality. I have no problem with the items I got and overall, I would recommend them.

It's been over 10 years since I've been purchasing from PC Richard. If I had something better from Home Depot, they would price match it and would give me a good price. They worked with me. I usually buy the big appliances from them like the washer, dryer, and AC units. But the service needs a little bit of improvement with the extended warranty.

P.C. Richard & Son's service includes helping you get information about why you would want one product over the other and that was an important factor to me. The rep who assisted us was outstanding and I can remember her even to this day. We sat with her for two and a half hours going through all the various appliances. We bought an oven, a dishwasher, a microwave, and a refrigerator at the same time. She suggested things and accessories to go with the appliances. That was three years ago and we use these items every week. The things she suggested were things we were not aware of or hadn't thought of. For example, we didn't know that we could use our oven as an air fryer.

When I was looking for a refrigerator, I saw the one that I liked at the store and it happened to be P.C. Richard & Son. The service was fine when I made my purchase but the refrigerator broke down after six month, so I had to call P.C. Richard up to get it fixed and then they came. It took me almost a month to fix the refrigerator because all the parts and the technicians were out. In the mean time, food got spoiled so quickly. So to keep waiting for almost a month, it was pretty unacceptable to me. I called around 16 December and it got fixed around January. Things like refrigerator or a microwave should be fixed because people depend so much on it. In the end, they finally fixed my refrigerator. But all in all, I would not recommend P.C Richard. I haven't purchased a lot of appliances but I expected their service to be quicker than almost taking a month.

I had a P.C. Richard card and compared to other stores, it was easier to purchase from them because of the deferred payments. Paying without interest for a bit is really very convenient for me. Purchasing from them is easy. When you go there, they explain everything then you pick which one you want. I've purchased two stoves in the years that have passed and two refrigerators as well. As a matter of fact, most of my appliances are from there. The last stove that I got is an LG and I love it. It's great quality.

I got an LG oven from P.C. Richard and it was okay. I had an issue with it, so I'm getting a replacement part.

I've been shopping with P.C. Richard for many years and I've always had a good experience with them. They don't pressure me on buying and whatever questions I ask, they always answer.

P.C. Richard was new to Manchester and when we went there, we liked the guy that we dealt with. So now, I go there all the time and have made so many purchases. I own a property, so I get all my appliances through them. From refrigerators to stoves, and I also bought our TV there.

We've had this broken dishwasher for like a year and it still remains broken. Technicians from P.C. Richard have come out about nine times and the problem's still not fixed. However, the technicians have been awesome. I don't think it's necessarily the technician's fault. I think it's somebody else who packs the wrong item and then they have to recall it in but then it doesn't get ordered.

P.C. Richard’s is great. They're the best and nobody beats them. I've been buying from them for 20 years and their customer service is unparalleled.

Since January 2, 2026 I have been without a working refrigerator. As a two children under the age of five who had to get rid of months and months supplies of breastmilk and not have basic needs of food for my children. Every time I called and asked to speak to a manager I got the runaround that they’re busy and will put a message in for them to call you and for weeks have not received one phone call from any manager or anybody from corporate.

BUYERS BEWARE: YOU WILL REGRET PURCHASING FROM PC RICHARD & SON. I am a long-time PC Richard & Son customer who has purchased several major appliances from this company over the years, including my washer, dryer, stove and refrigerator. Unfortunately, I deeply regret my most recent purchase and feel compelled to WARN OTHERS.

I've been a P.C. Richard's customer for over 20+ years. I purchased everything from GE Cafe refrigerators, Cafe microwaves and many Sony TVs. I have been very satisfied with all of my products. But my recent very negative experience has been with their store warranty. I purchased a GE Cafe double refrigerator with a 10 year store warranty. I had a problem with the bottom freezer door constantly coming off the track. Most recently it did not close and I discovered a water leak at the bottom of the freezer. I called PC Richard service number and they booked a GE repair service to come out to my house.

I've been dealing with P.C. Richard for about 30 years. Through the years, we've purchased a microwave, an oven and washer and dryer from them. The last time we bought was for a refrigerator about four years ago. The quality is very good.

My old refrigerator, which is only four years old, stopped cooling. I had an eight-year warranty with P.C. Richard & Son, so I called them about it and they made an appointment for a serviceman to come out. In the meantime, just in case this doesn't get fixed and it has to be replaced, I went on their site. We have a very tight space here and we're very limited in what we could have. So, I started looking at a refrigerator that might fit our place, so we would be prepared if they couldn't fix the one we have. But we didn't end up having that happen. The tech came today, he finished the job, and the work was good.

Horrible customer service + ZERO customer care = loss of 30+ year customer. In 2020 I bought a 55-inch tv at PCR Rockville Center, NY. It worked fine until recently. In early December, right before my 5-year, $400 extended warranty expired, I tried to get a service appointment because there is a line at the top of the screen. I called 5+ times, and each time I was promised a call back with an appointment date, none of which EVER came. Then I got an appointment - 3 weeks later for Jan 6, but it was for the wrong TV. I was then told I had no service contract by this technician, after which, he just walked away not giving a darn. I called back again 5+ times and was accused of the TV having "impact damage" causing the line at the top, which was absurd, and totally false. This is a 55" TV mounted on a floor TV stand in my living room. There is no evidence of any damage to the TV.

We bought about over $6,000 worth of appliances plus a TV from P.C. Richard & Sons. At the store in Danbury, Connecticut, they're excellent. Everything was great. The only problem I had was with the rebate that was promised. But it was with LG that was the issue and not so much on P.C. Richard. I recommend them.

P.C. Richard is our neighborhood appliance store. I've purchased from them a washing machine, two stoves or ranges and air conditioners. They're all good and they should last and do the job on the first request that you put in for it.

P.C. Richard is a great store and their service technicians have been okay. My ice maker was on the fritz and I've complained about it so many times. I was offered a free fridge through P.C. Richard. However, when they were bringing it in, it got damaged.

Our previous washer and dryer was 11 years old and they were dying. We purchased a new washer and dryer from P.C. Richard and Son as they always have the best price on the same washer and dryer. The reps were good and I was happy with the experience.

I had an eight-year warranty on a refrigerator that I paid considerable amount of money for with P.C. Richard & Son. The warranty clearly said that if they couldn't repair it, they would replace it. However, I've been without a refrigerator over the holidays. I pleaded with them to put me on an expedited list. My wife takes medication which needs to be refrigerated. We were keeping it packed in the snow and coolers.

I've had good experiences with P.C. Richard. I ordered a stove and a fridge, and also got a microwave. But when it came, something was broken on it. I spoke to them and P.C. Richard is right in the neighborhood here. The rep told me they would come back or I could just walk over because it was just a minor piece that goes under the plate and they replaced it right then and there.

I have a problem with repairs. I purchased two refrigerators. One refrigerator is okay, but the other one has needed repair about six times within 3.5 years for ice maker issues. I'm very unhappy with this and I don't know what to do. But P.C. Richard is a good company.

I purchased a refrigerator from P.C. Richard & Son in January of 2022 and it already has broken down on me three times, and they came out. The last time, they just came out for service. Now, they're saying it's a two-man job. I've been without a refrigerator since early December. I also do not understand that when they come in to look at the refrigerator, the parts always have to be ordered. There are never parts on hand.

We've been going to P.C. Richard for years and almost every appliance we have is from P.C. Richard. I bought three beds there, two televisions, two refrigerators and the stove. When I call the store and I'm looking for something, they’ve been helpful. They send me links to look at. It’s been easy to work with them.

P.C. Richard is the only place to buy appliances. They are a family-owned company on Long Island and that's the reason why I'm motivated to go to them. Their sales counselor has been wonderful. His name is Mark and he's attentive. He's easy to talk to, and he's understanding of my needs and concerns. I purchase from them about once a year and so far, I've gotten a refrigerator, dishwasher, range, microwave, washer, dryer, and an air conditioner. The quality is superb.

I like their service. They deliver and they take away everything. I've never had any problems with P.C. Richard, even with their repair. My dryer is not working properly and I found all the paperwork. I took out the warranty on it for 10 years, so I got another two years to go with it. When I call them for service, they have a small department. But I found them helpful.

The sales guy at P.C. Richard & Son was awesome. He explained the product and gave me the ins and outs. The process was quick as well. However, the service center gave me a lot of hassle when I was having an issue with the refrigerator that I was trying to fix. When I was telling one of the guys I needed the refrigerator fixed, he was reluctant to hear me out.

I've been dealing with P.C. Richard for years. Their customer service has been good. I recently had an appliance issue and the technician who came out told me they couldn't do it that day. They had to order parts, but then a few days later, they came and fixed it.

The reps were well-knowledgeable about all the products. They were efficient. Everything's been good. I just had my dishwasher fixed. It was making noise and it turned out to be something simple. P.C. Richard & Son has excellent service. The only bad thing is they no longer sell the 10-year warranty. I was the last one to get the 10-year warranty.

I really feel comfortable going in at P.C. Richard and seeing the people that work there. They're very polite. They do what they have to do. They explain things to you if you need them to explain. We are happy to buy from them. I have purchased a TV and all the appliances in my kitchen, everything from Samsung, including washer and dryer, a stove, a dishwasher, and a refrigerator.

Everything we bought from P.C. Richard broke down within five years. First, the refrigerator wasn't making ice. Then the dishwasher was rusted, like the smoke came out. There was rust everywhere. Also, the washer and dryer breaks down every week. Everything that I ever bought from there had to be repaired. The products of P.C. Richard is disgusting.

I'm satisfied with their service in the store but dissatisfied with the repair. I bought a dryer six months ago. It's been out since before Christmas. I called them and they were supposed to come with the parts. They never came with the parts. Now, they're not coming back till Friday. But I made an appointment. It never got scheduled. Then they came again. Their customer service sucks.

I did a claim for a microwave because the handle came off. Then I just put a claim in for the oven. It's not an issue, apparently, but it's something that we thought was weird where the broiler turned on to heat it up and it was burning food. It seems that's just how it works though. We also had a claim for the ice machine on the freezer and P.C. Richard had to replace it.

P.C. Richard has very reasonable prices. I bought an air conditioner from them before and it’s good quality equipment. I also bought a KitchenAid dishwasher recently and it's also durable. They also have good customer service.

We've been a P.C. Richard customer for years and we've bought so many appliances, but I was very disappointed with how my most recent claim was handled. When our refrigerator broke down, it took three weeks for a repairman to get out to us. So, we were not pleased with that. The serviceman was nice but he was unprepared, and he didn't have the needed part on his truck. We had to wait for the part, and then the holidays came, and we had to wait a little longer. It was almost three weeks without a refrigerator. I was happy that it was wintertime that I was able to put food outside. Overall, P.C. Richard is a good company, but this recent claim was handled very poorly.

P.C.Richard’s customer service has been good. We’ve been customers for five years now. They always send the same guy for repairs. It's good because then he gets to know my products in my house and it takes shorter time for me to get my parts back. My stove, my refrigerator and my washing machine are all from P.C. Richard. Anything's wrong with it, they send my rep out and it's no problem. If my warranty expires, they'll extend the warranty for a year, and that I love.

I purchased a refrigerator at the Mt Laurel store and they ordered the wrong one a different model. They promised me shelves which were never ordered and a brand new filter. I spoke with Khalid ** several times and never was taken care of. I spoke with manager Carl and they never took care of me! I do not recommend this store. I've purchased thousands of dollars in appliances from Union NJ. Don't go there!!

I've purchased a refrigerator, dishwasher, stove, washer-dryer, and microwave from P.C. Richard & Son. I also got a beverage center, my second Weber grill and a bed from there. I've only purchased high-end or better stuff because of the recommendations of a couple of their salespeople.

My experience with P.C. Richard has been okay. I liked the product that they sold and the sales. The quality of the items has been okay, too.

We’ve been customers of P.C. Richard for 15 years now. All of my experiences up until recently were very good. The only negative one was the service call, which was six weeks ago. That one appeared dismissive of what was being relayed. It was the second call for the same refrigerator. It was serviced in 2024. The problem continued afterwards, and that was the cause for the second call, which was in 2025. The problem that we had hasn't gone away. I bought a refrigerator that hasn't done its job. It's two and a half years in, and if this doesn't fix itself, the next refrigerator, I won't buy from P.C. Richard.

I bought a computer for my son from P.C. Richard & Son. The sales rep, Anthony, was spectacular. He's a great, trustworthy human being. The company is lucky to have him. I told him what I wanted, he figured out what was best for my son, and it took for him a day to put it together.

We needed a repair of our washing machine. It kept filling up and spinning, then filling up and spinning again, and it never really would go to the next cycle. The customer service at P.C. Richard was very good. We got somebody out here pretty quickly. But the tech didn't repair the machine. He did a two-second test and then said, "No, there's nothing wrong with this machine. It's how you're washing the clothes."

The quality of merchandise and the salespeople in P.C. Richard & Son are wonderful. I got all my major appliances from them. Talking to them is very easy. I'll continue to purchase from them.

I just purchased a gas range from PC Richard because I spoke with a few people who had great experience with their customer service. Unfortunately, after having my range delivered and installed, I noticed the fan inside was overly loud and rattled when I used the oven. PC Richard sent a tech out to diagnose. The technician came in and thought he was there to work on my refrigerator so I had to direct him to the range. All he did was turn on the oven to listen to the fan. At first he acknowledged it was overly loud, but then tried to downplay it to clearly avoid repair. He said he can replace the fan, which I'm now waiting for with no guarantee that'll fix the issue. The fact that a brand new appliance needs a fan replaced does not sit well with me as a consumer. My preference is to get the entire unit replaced, which has not been offered. I won't be purchasing from PC Richard again.

Worst customer service ever. Rude staff. And their repair schedule takes forever!!! When dealing with things like refrigerator, they need to make it faster. We shouldn’t have to wait for 2/3 weeks to get refrigerator fixed

I'm really happy with P.C. Richard. The company helps us with ordering parts for our appliances. When the guy comes, he does a really good job in fixing everything.

Today I met with a professional worker at PC Richard’s in the Bronx. Dalton was exceptional. He helped us with all our appliance needs. His knowledge and professionalism were outstanding. Thank you, Dalton for all your help. We will be back for the washer and dryer. 🥰

I feel comfortable with P.C. Richard. They have good prices. I feel confident in the salesman that I deal with there and they stand behind their products.

P.C. Richard & Son provides exceptional service and offers price match. The salespeople are very personable, and the customer service reps always address my concerns, and schedule someone to come out. I can always rely on them.

P.C. Richard was horrible. I called and told them I needed a fan motor. They made an appointment to come, then they never came, never called me, and told me it was bounced back because the contractor they sent it to said that they don't do repairs if it's a cooling issue. I had to call the contractor back to make an appointment. They couldn't give me an appointment for three weeks.

Very bad experience. I called to fix my machine. Is been one year for rubber gasket. They came. They saw. They told me they need two person to fix. I said fine. Now they lost my parts. Is been 2 weeks and nobody informed me. I called. Nobody is calling me back. I had c section. Now it's winter. I have to go out for laundry. No body is calling me back. I'm just back and forth with them.

Myself and my family have been using P.C. Richard for years. They've always had good warranty plans and stand by their products. When they have a good sale going on, they have the interest-free financing. To be able to pay it off over time, it’s very appealing.

I bought a TV and a stove from P.C. Richard. Since I was by myself, it wasn't a long, drawn-out procedure. The only issue I had was the delivery procedure was a little rough. I used to be able to set up a VCR very easily, but to work on these newer TVs, it's complicated.

We purchased from P.C. Richard & Son whenever we need to. We've gotten a refrigerator, washer, dryer and dishwasher. The price, quality and service have been very good. Sales rep was excellent.

I've purchased many things from P.C. Richard. I'm a big fan. The salespeople are very nice. They try to be helpful and are very straightforward. I'm getting an honest interaction. The customer service is also responsive. They're very busy, but they always take time and make sure that things get taken care of right away.

Anything I need, I go to P.C. Richard. It’s easy to communicate with them whenever I have issues. My fridge wasn’t cooling and the repairman that came out was great. He was nice, thorough and quick.

My husband and I have used P.C. Richard for 30 years for different appliances. Recently, I bought a dryer that's not drying. They've come out to me twice. The first time, they came on Wednesday night before Thanksgiving and he just looked at it, said it might be the vent, and left. Two weeks later, I called P.C. Richard again because it's still not fixed. They made another date to come. I explained to the second guy what was happening with the dryer and he says he's not going to be able to fix it and leaves. Now, they're coming next week again.

P.C. Richard is the best place to get a good price. The salespeople are knowledgeable about the products and explained it well, so I was able to make an informed decision. The service team has been excellent.

My experience with P.C. Richard was very good. They're very knowledgeable and very truthful with their stuff. They back their products very well. Their pricing is very good. I've gone to other places and their prices are very competitive. When I had a problem with my refrigerator, they were very professional. They came out and replaced the parts. I've had them come in the past to repair appliances I have here. I have a lot of respect and confidence in them.

P.C. Richard is reliable and their customer experience has been wonderful. Their service contracts are exactly what they say they are. They come out when they said they were gonna come out and they do what they said they were gonna do. Never had an issue with them.

P.C. Richard & Son, they're perfect. They’re efficient. The salespeople show me what I want and what I don't even want, and I end up buying what I don’t want. They can stretch your money more, and they make you wanna buy more. They're good.

P.C. Richard and its warranty service have been very good to me over the years. They're reliable, trustworthy, and fair, and that’s why they’re still around. It's excellent.

P.C. Richard always treats us good. Six months ago, we bought a mattress and a dishwasher to replace my 25-year-old one. The sales counselor was good, very informative, and showed us what we wanted to see. The dishwasher just broke and was leaking. They came out, assessed the problem, and came back yesterday to fix it. The technician was good and very professional.

We remodeled our kitchen, so we bought a refrigerator, a microwave oven, a hood, and a dishwasher. Their salespeople are more knowledgeable and will match prices.