P.C. Richard & Son Reviews
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About P.C. Richard & Son
P.C. Richard & Son is a family-owned appliance and electronics business that’s been around since 1909. The company offers many products and services, including a product servicing center. P.C. Ricard has limited store locations, but you can buy online and get free shipping on orders over $49.
Visit www.pcrichard.com- Many product options
- Free shipping over $49
- Financing options
- Limited store locations
- Discount terms apply
P.C. Richard & Son Reviews
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Reviewed Feb. 17, 2026
My brother recommended P.C. Richard & Son highly. We have a Samsung oven from them that we've had for about five years now. Their sales rep was great. Overall, their customer service team is great. They're very knowledgeable. I've had reoccurring issues with the oven where a code keeps coming up. The technician has come out. They've been great as well, coming out and explaining everything. It was an easy process.
Reviewed Feb. 14, 2026
P.C. Richard & Son offers good prices and appliances, which is why we’ve been using them for 30 years. Four years ago, we purchased a dishwasher, a microwave, and an oven and the customer service was great. The reps at P.C. Richards are very friendly and greet you when you walk in. Our experience has been good and we would recommend them and always go back to them.
Thank you for sharing your wonderful feedback on your experiences with P.C. Richard & Son over the years. It's gratifying to hear that our pricing and appliance selection have consistently met your needs, along with exceptional customer service from our friendly staff. We greatly appreciate your long-standing loyalty and your recommendation—with experiences like yours remaining at the heart of what inspires us every day. We look forward to welcoming you back for your future appliance needs!
Reviewed Feb. 11, 2026
We needed a new appliance. We purchased a washer and a dryer a year ago from P.C. Richard & Son. I recently had to reach out to their customer service team to schedule a repair visit. The technician who came had to order a part. He was fine.
Reviewed Feb. 11, 2026
P.C. Richard & Son has been on Long Island for a long time and they have a very good reputation. Their sales person gave me really amazing service. Their pricing is competitive. I wouldn't have purchased from them if it isn't. I price checked before I bought from them.
Reviewed Feb. 10, 2026
I've purchased a lot of appliances from P.C. Richard & Son through the years, with a refrigerator as my last major purchase. I also bought a washer and dryer eight years ago and another one five years ago. The company is good and I like their warranty. I used to have rental property, so I’ve been shopping there for at least 20 years. I like that they send their technicians out to look at your appliances, not some third party, which is very important to me. And they're usually very good with the pricing as well. My experience with P.C. Richard & Son has been extremely favorable and I would recommend friends and family to go there.
Thank you for your loyalty and for sharing your incredible feedback! We're thrilled to hear how much you appreciate our warranty program, and that having our own technicians ensures your satisfaction with personalized service. Keeping our prices competitive while prioritizing quality service is something we're grateful you value. As always, we aim to provide the best experience possible and look forward to welcoming your friends and family to P.C. Richard & Son. We can’t wait to continue serving your needs in the future!
Reviewed Feb. 10, 2026
We've always had good luck with appliances from P.C. Richard & Son. They got nice products. The people have been very nice to us and we've been very happy with their service as well. They're very accommodating and I appreciate everything they do for us. They stand behind their products because we just had work done on our television set. They came just in time for what they said they were gonna do and they did a nice job, and the set's working fine now.
Thank you for sharing such wonderful feedback! We're delighted to have met your expectations and contributed to your satisfaction with both our products and services. It's great to hear our team was able to provide timely assistance and that your television is now working properly. We appreciate your business and look forward to serving you with continued excellence in your future visits to P.C. Richard & Son.
Reviewed Feb. 9, 2026
Driving by P.C. Richard & Son was the first time knew about them. I buy from them infrequently, but I've purchased large appliances. However, I have significant problems with my LG refrigerator. I've had a technician out no less than four times to replace a Craft ice maker. Other than that, it has been very easy to communicate with P.C. Richard.
Thank you for taking the time to share your experience. We're glad to hear that communication with P.C. Richard & Son has been convenient. We understand the repeated issues with the Craft ice maker on your LG refrigerator can be challenging, and we apologize for this inconvenience. Our goal is to ensure that your appliances function correctly, and we'd like to address this persistent issue as quickly as possible. Please don't hesitate to reach out if there’s anything further we can assist with to enhance your experience. We value your feedback and appreciate you choosing P.C. Richard & Son for your appliance needs.
Reviewed Feb. 7, 2026
Like I was not heard. They sent another set of driver the next day and still they refuse to give my TVs. I told them I was calling the cops because they were at my door and rude. If anyone reads this stay away from 2501 grand concourse. They have the worst customer service and they don’t care for the customer as long as you paid for the product. After that they show no respect to you.
We're truly sorry to hear about the upsetting experience you faced with the delivery of your purchased televisions. The inappropriate behavior exhibited by our delivery team goes against the standards of respect and professionalism we strive for. Please know that your feedback is extremely valuable to us in addressing these issues internally.
We apologize for any inconvenience caused by the miscommunication and the subsequent delay relayed in your interaction with management. We are committed to resolving this matter and restoring your service experience. We urge you to contact our customer service directly so we can further review your case and take immediate action to make this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to ensure satisfactory completion of your order.
Reviewed Feb. 5, 2026
I've bought a lot of things from P.C. Richard’s, including televisions, air conditioners, and refrigerators. The customer service is fine and when I've had to have repairs done, it's been excellent.
Reviewed Jan. 22, 2026
I'm very pleased with P.C. Richard & Son. I've been purchasing from them for 25 years, and everything that I've gotten so far like kitchen appliances and television sets has been excellent. It's also very easy to communicate with them. Just make a phone call to their service and they come down immediately.
Reviewed Jan. 21, 2026
P.C. Richard have been working on our washer and dryer for years and they’ve been great. People should give them a try for service. The young man that came the last two times for the dryer was really nice. The service was very good. But now, I think our machines are too old for them to get parts for us if needed.
Reviewed Jan. 21, 2026
P.C. Richard & Son has been in my town for 100 years and it's the place everybody goes. I've purchased a lot from them, pretty much every appliance, and they're good quality. I have no problem with the items I got and overall, I would recommend them.
Reviewed Jan. 21, 2026
It's been over 10 years since I've been purchasing from PC Richard. If I had something better from Home Depot, they would price match it and would give me a good price. They worked with me. I usually buy the big appliances from them like the washer, dryer, and AC units. But the service needs a little bit of improvement with the extended warranty.
Reviewed Jan. 21, 2026
P.C. Richard & Son's service includes helping you get information about why you would want one product over the other and that was an important factor to me. The rep who assisted us was outstanding and I can remember her even to this day. We sat with her for two and a half hours going through all the various appliances. We bought an oven, a dishwasher, a microwave, and a refrigerator at the same time. She suggested things and accessories to go with the appliances. That was three years ago and we use these items every week. The things she suggested were things we were not aware of or hadn't thought of. For example, we didn't know that we could use our oven as an air fryer.
Right now, I have been dealing with this thing with my icemaker but P.C. Richard has not left me hanging. Their service people are equally good and I'm not upset with them because I know it's a flukey problem on the appliance and they could not have done anything more to this point. It looks like they're standing by the product and going to get the icemaker fixed. You can't ask for more than that. They didn't cause the problem, but they're trying to help.
We will buy again when we need to replace the TVs and, overall, we are not one bit sorry about anything that we bought from P.C. Richard. I also tell people that I have not had the same experiences in Lowe's or Home Depot or even mom-and-pop appliance stores. I'm a happy camper with P.C. Richard.
Reviewed Jan. 21, 2026
When I was looking for a refrigerator, I saw the one that I liked at the store and it happened to be P.C. Richard & Son. The service was fine when I made my purchase but the refrigerator broke down after six month, so I had to call P.C. Richard up to get it fixed and then they came. It took me almost a month to fix the refrigerator because all the parts and the technicians were out. In the mean time, food got spoiled so quickly. So to keep waiting for almost a month, it was pretty unacceptable to me. I called around 16 December and it got fixed around January. Things like refrigerator or a microwave should be fixed because people depend so much on it. In the end, they finally fixed my refrigerator. But all in all, I would not recommend P.C Richard. I haven't purchased a lot of appliances but I expected their service to be quicker than almost taking a month.
Reviewed Jan. 21, 2026
I had a P.C. Richard card and compared to other stores, it was easier to purchase from them because of the deferred payments. Paying without interest for a bit is really very convenient for me. Purchasing from them is easy. When you go there, they explain everything then you pick which one you want. I've purchased two stoves in the years that have passed and two refrigerators as well. As a matter of fact, most of my appliances are from there. The last stove that I got is an LG and I love it. It's great quality.
The only problem I have with P.C. Richard is that they don't have service on the weekends, which for me is hard. That might change my mind about buying from them again because I work and I need to be able to have someone on the weekends, not just on the weekdays. I had to take off three times to get my washing machine fixed and my stove. Their guy came first to see what was wrong and I took off work for that. Then, he said he was going to come and I took another day off to accommodate him. But he canceled and they had nobody to cover him. Apparently, he had the part with him. So then, I had to take the third day off so that I could be home for him to do the work.
Other than that, for their products, P.C. Richard is really good nd it was easy to communicate with them. For instance, I called them, they gave me the dates, and that was the end of that. So the service was good. Then, when I had my issue when the techs were not coming because they were absent, I called and spoke to a lady named Ellen. She was wonderful and she was able to get me the appointment right away, so that was good, too. Before that, I thought I would never again go to P.C. Richard. When my knobs were broken on my stove, the guy only replaced the two that were worse. The other ones, he left like that. So now, I have a stove that has two brand-new buttons, then the other ones are old and there's a difference in color. He should have just replaced them and that was what I told him. But he said he was only replacing the ones that were broken.
Reviewed Jan. 21, 2026
I got an LG oven from P.C. Richard and it was okay. I had an issue with it, so I'm getting a replacement part.
Thank you for providing your feedback on your recent experience with the LG oven you purchased from P.C. Richard & Son. We acknowledge that encountering an issue with a component might have been an inconvenience, but we are pleased to note that your overall experience with our service has been positive, and you're considering us for future shopping. Customer satisfaction is always our top priority, and your input is important to us in refining our services. We look forward to the opportunity of assisting you and providing valued services for your upcoming needs. If any further issues arise, do not hesitate to reach out. We appreciate your choice in our store.
Reviewed Jan. 21, 2026
I've been shopping with P.C. Richard for many years and I've always had a good experience with them. They don't pressure me on buying and whatever questions I ask, they always answer.
Thank you for your kind words and loyalty to P.C. Richard & Son. We strive to create a seamless shopping experience with straightforward communication, and it’s wonderful to hear about your satisfaction with our hassle-free service. We look forward to your continued patronage and can't wait to assist you on your next visit.
Reviewed Jan. 21, 2026
P.C. Richard was new to Manchester and when we went there, we liked the guy that we dealt with. So now, I go there all the time and have made so many purchases. I own a property, so I get all my appliances through them. From refrigerators to stoves, and I also bought our TV there.
I just got a refrigerator for the upstairs at one of our properties. Within a month, the motor blew, but they were really good. They came out, they replaced the motor, and it's running well.
I've told people to go to P.C. Richard. I like their 12 months deferred payment and the guys that work there are super helpful. I like them and I've had no problems.
Thank you for sharing your positive experience with P.C. Richard & Son! We're thrilled to hear that our team's quick response and helpful service met your expectations, particularly when addressing the issue with your refrigerator motor. Offering reliable appliances is our goal, and we’re glad the situation was swiftly resolved. It’s wonderful to know our 12-month deferred payment option has helped ease your budgeting, too. We immensely appreciate your trust and recommendations. We look forward to continuing to support your business with products иservices that exceed your expectations.
Reviewed Jan. 21, 2026
We've had this broken dishwasher for like a year and it still remains broken. Technicians from P.C. Richard have come out about nine times and the problem's still not fixed. However, the technicians have been awesome. I don't think it's necessarily the technician's fault. I think it's somebody else who packs the wrong item and then they have to recall it in but then it doesn't get ordered.
The technicians are very apologetic. and they're the ones that are facing the brunt of everything. But something is clearly going wrong because we've only had this dishwasher a few years. Honestly, it’s not been great.
Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues with your dishwasher repair and the inconvenience it has caused. While we appreciate the politeness and dedication of our technicians during their visits, it's clear that our service behind the scenes failed to meet the expectations of efficient communication and problem-solving.
It is our goal to rectify this situation promptly. We encourage you to reach out to our customer service team at customerservice@pcrichard.com with your sales invoice number and any additional information. This will enable us to look into the issue in detail and find a suitable resolution as soon as possible.
We are committed to ensuring that every aspect of your experience is improved, reaching a swift resolution, and minimizing any further inconvenience. Your feedback is crucial in helping us enhance our services, and we truly value your patience and understanding in this matter.
Reviewed Jan. 21, 2026
P.C. Richard’s is great. They're the best and nobody beats them. I've been buying from them for 20 years and their customer service is unparalleled.
Thank you for your loyal support and the kind words in your review! We're thrilled to hear that your experiences with P.C. Richard & Son have consistently met your expectations over the past 20 years, and that you have found our customer service unparalleled. It's wonderful that your recent dishwasher purchase and delivery process have been smooth, reinforcing the reliable service you have come to expect from us. Your recommendation means a lot, and we look forward to serving you again in the future with the care and quality you value. Thank you for choosing P.C. Richard & Son!
Reviewed Jan. 19, 2026
Since January 2, 2026 I have been without a working refrigerator. As a two children under the age of five who had to get rid of months and months supplies of breastmilk and not have basic needs of food for my children. Every time I called and asked to speak to a manager I got the runaround that they’re busy and will put a message in for them to call you and for weeks have not received one phone call from any manager or anybody from corporate.
Here we are January 19 and still nothing no, no accommodations, the same old BS from the person who the phone call when you ask if there’s somebody coming to check your refrigerator out. As a valued PC Richard‘s customer this is really upsetting and disturbing to me which how they are treating my situation. I have lost hundreds of dollars worth of food, weeks' worth of breastmilk for my baby and PC Richard does not have the audacity to call me back. Shame on PC Richards.
We deeply regret to learn about your incredibly distressing experience with your refrigerator and the lack of satisfactory communication from our team. The loss of essential items, especially significant supplies like breastmilk, is profoundly concerning. Addressing your issue urgently is our priority, and it’s not acceptable that it has lingered without appropriate support.
We extend our most sincere apologies for the lack of response from management and any dissatisfaction with our service so far. Please contact us through our customer service email (customerservice@pcrichard.com), providing your purchase details along with any reference numbers so we can efficiently attend to your situation and ensure a faster complete resolution. We're dedicated to finding an appropriate solution that aligns with your needs.
Thank you for advocating your bothersome experience with us. We're duly committed to reinstating your confidence and meeting your valuable expectations straightaway.
Reviewed Jan. 18, 2026
BUYERS BEWARE: YOU WILL REGRET PURCHASING FROM PC RICHARD & SON. I am a long-time PC Richard & Son customer who has purchased several major appliances from this company over the years, including my washer, dryer, stove and refrigerator. Unfortunately, I deeply regret my most recent purchase and feel compelled to WARN OTHERS.
I refused repair and requested a refund, as no customer should have to accept extreme repairs on a nearly new appliance.
Samsung ultimately acknowledged the defect and issued a full refund, confirming that the refrigerator failure was legitimate. However, despite the manufacturer's resolution, PC Richard & Son flatly refused to issue a refund or take responsibility for the sale. This experience highlights a serious disconnect between the retailer and the manufacturer and demonstrates that PC Richard DOES NOT stand behind its customers even when a product failure is confirmed. This experience has permanently changed my opinion of PC Richard & Son. I will NEVER purchase from them again, and I strongly encourage potential customers to think twice before spending their money here.
Thank you for reaching out and sharing your experience with us. We apologize for the issues you've faced with your recent purchase of the Samsung refrigerator. We understand the frustration that comes with experiencing mechanical problems with a new appliance, especially when they lead to further inconvenience and food loss.
It's good to hear that Samsung has acknowledged the defect and provided a resolution; nonetheless, we regret that our response did not meet your expectations. At PC Richard & Son, we aim to collaborate closely with our partnering manufacturers to ensure a satisfactory resolution to such problems. We are reviewing your case to better understand our part in your unresolved concerns, as it's crucial to us that we address any disconnects in our support.
We appreciate your previous loyalty and hope to earn back your trust. Please don't hesitate to contact our support team directly with any further questions or updates on your situation.
Reviewed Jan. 15, 2026
I've been a P.C. Richard's customer for over 20+ years. I purchased everything from GE Cafe refrigerators, Cafe microwaves and many Sony TVs. I have been very satisfied with all of my products. But my recent very negative experience has been with their store warranty. I purchased a GE Cafe double refrigerator with a 10 year store warranty. I had a problem with the bottom freezer door constantly coming off the track. Most recently it did not close and I discovered a water leak at the bottom of the freezer. I called PC Richard service number and they booked a GE repair service to come out to my house.
On the specified day and time nobody called or showed up. I called PC service again and they connected me with the actual GE service company. Their reps had no service tickets for me or my appliance. So I called PC service back and the guy said somebody dropped the ball and my service was never scheduled or communicated to GE. So I called up PC service and they connected me with a 3rd party independent repair service company in Brooklyn. I am waiting fro them to call me back for a scheduled appointment. The moral of the story is never get sucked into purchasing an extended warranty from P.C. Richard's. Buy it direct from your manufacturer. The P.C. extended warranty is a ripoff. When I spoke to the GE representative they said they don't do business for warranty work with PC Richard's.
Thank you for your valuable feedback and for being a loyal customer for over 20 years. We're truly sorry to hear about the issues with your GE Cafe double refrigerator and the challenges you've faced with our extended warranty service. Our team aims to provide seamless customer support, and it’s clear we did not meet this expectation in your case.
We apologize for the inconvenience caused by the initial mishandling of your service appointment and the subsequent scheduling confusion. We understand how frustrating this must be, especially given the wait for a repair. We are committed to evaluating our processes to ensure such issues are resolved swiftly so we can better serve you in the future.
Please reach out to our customer service team, providing the specific details you mentioned, including your sales invoice number and service details. We want to ensure your remaining appointment is effectively arranged at the earliest and rectify any persistent inconvenience. We are dedicated to restoring your confidence in our service and addressing this issue satisfactorily. Thank you for bringing it to our attention.
Reviewed Jan. 10, 2026
I've been dealing with P.C. Richard for about 30 years. Through the years, we've purchased a microwave, an oven and washer and dryer from them. The last time we bought was for a refrigerator about four years ago. The quality is very good.
We look forward to continuing to provide you with exceptional products and service in the future, just as we have for the past three decades. Your support means the world to us, and we can't wait to welcome you back for your next purchase.
Reviewed Jan. 10, 2026
My old refrigerator, which is only four years old, stopped cooling. I had an eight-year warranty with P.C. Richard & Son, so I called them about it and they made an appointment for a serviceman to come out. In the meantime, just in case this doesn't get fixed and it has to be replaced, I went on their site. We have a very tight space here and we're very limited in what we could have. So, I started looking at a refrigerator that might fit our place, so we would be prepared if they couldn't fix the one we have. But we didn't end up having that happen. The tech came today, he finished the job, and the work was good.
P.C. Richard's customer service was also great on the phone. I called them one morning after we found that all the things inside the refrigerator's freezer were getting soft and all the ice melted. They told me that it was about a week later that they would be able to make an appointment. I was hoping it could be sooner, but that was all right. The next morning, I woke up and the top of the refrigerator wasn't working. Everything was getting warm. So, I had to call back and told them about it. I asked if there was any possibility of getting the serviceman out sooner because I had nothing to use. They told me I could go to P.C. Richard’s and they could give me a small tube to use in the meantime. They said I would have to pay for it, but I could bring it back later and get my money back. They also said they'd try ty to get here quicker, then nobody called me. However, I got an email saying they couldn't take me any sooner.
That weekend, the guy came out and after looking at the refrigerator, he said I needed a compressor. I asked if he had one with him and he said he had to order it. He said it would come four days later and that he could put it in in six days. But it's ridiculous that he came to my house knowing that the refrigerator was not cooling but he didn't have the compressor on the truck. He didn't do any diagnostics and just confirmed the refrigerator was warm. He also said that he knows that this is a known issue with the LGs and many others, especially the LGs.
Then, Saturday came and I didn't get any call from anybody. But that evening, I got a text from the service company telling me that the part was in. I was told to call the office to make an appointment. I called them that Saturday and I couldn't get it until the following Wednesday, which is today. All in all, it took two and a half weeks before the issue was resolved. Despite this, I would recommend P.C. Richard because they always pick up the phone when you call the service area and they're all very nice. They're also very punctual and they do the best they can.
But you have to wait for about a week to get your appointment, which is a little inconvenient. Also, when you request for an earlier schedule, they always say, to make you happy and get you off the phone, that they're going to try to let that happen. And each time it didn't happen. That’s the way they operate. I even told them this last time that I knew they had to say it, but I knew it was not going to happen. So, that experience could have been enhanced. Also, when I told their rep that the guy they sent out for my refrigerator should have ordered the compressor before coming here since it was a known issue, the person's response was that if it was him, he would've made sure that he had that beforehand. But that should be a standard so that everybody does the same thing. Other than that, I am happy with P.C. Richard. If I didn't have this policy, this compressor probably would have cost me more or I'd probably have to buy a new fridge.
Thank you for sharing your experience with P.C. Richard & Son. We're pleased to hear that our customer service team was courteous and responsive throughout your repair process, offering temporary solutions and keeping communication lines open. We appreciate your patience regarding the time it took for the repairs to be completed due to the compressor part's availability. While the wait was perhaps longer than ideally needed, receiving repairs under your warranty saved you the potential cost of a new refrigerator.
Your recommendation is valued, and it motivates us to continue improving our efficiency to minimize any waiting periods. Should there be anything more we can do, or if you require further assistance, please let us know. Thank you for choosing P.C. Richard & Son; we look forward to serving you in the future!
Reviewed Jan. 10, 2026
Horrible customer service + ZERO customer care = loss of 30+ year customer. In 2020 I bought a 55-inch tv at PCR Rockville Center, NY. It worked fine until recently. In early December, right before my 5-year, $400 extended warranty expired, I tried to get a service appointment because there is a line at the top of the screen. I called 5+ times, and each time I was promised a call back with an appointment date, none of which EVER came. Then I got an appointment - 3 weeks later for Jan 6, but it was for the wrong TV. I was then told I had no service contract by this technician, after which, he just walked away not giving a darn. I called back again 5+ times and was accused of the TV having "impact damage" causing the line at the top, which was absurd, and totally false. This is a 55" TV mounted on a floor TV stand in my living room. There is no evidence of any damage to the TV.
After this botched appointment, I called back again and was promised a 1-time courtesy service call by management and this woman named Robin would call me back. Of course, the callback never came. I then called PC Richard Corporate and was basically told to piss off by the kid who answered the phone. The crap he told me was beyond ridiculous, bottom line is they simply do not want to be bothered and could not care less about my situation. I called the service center again, asking for Robin, and the nasty woman on the phone first told me she was available and to hold on; then she came back 5-10 minutes later and told me Robin would call me back. Of course, yet again, the callback never came.
I waited all week until now to post this review, as nobody from PCR has ever called me back - not even to explain why I cannot get service. Their obvious practice is to ignore you and hope you will go away. I am now out of warranty and must buy a new TV. Guess where I AM NOT buying my new TV? PC Richard just lost a 30+ year customer as I USED TO buy EVERYTHING at PCR. After the way I was treated, I will never walk into another PC Richard ever again.
We regret to hear about the negative experience you've had with our service, and we sincerely apologize for the frustration and inconvenience it has caused. It’s concerning to know about the difficulties you faced in attempting to schedule service appointments, and the mix-up with the warranty and technician visit must have been extremely frustrating. The lack of follow-up and clarity from our representatives is not in line with our standards as we strive for better communication and resolution with our customers.
We understand your disappointment, especially after your longstanding loyalty. We are committed to resolving issues like yours and ensuring better service in the future. Please reach out to our customer service department through our dedicated email so we can specifically look into past communications related to your TV and warranty. We wish to explore possible resolutions and restore the service quality you expect. Your feedback is truly valuable to us, and it will undoubtedly help in improving our systems.
Thank you for sharing your experience. We hope to have another opportunity to regain your trust.
Reviewed Jan. 10, 2026
We bought about over $6,000 worth of appliances plus a TV from P.C. Richard & Sons. At the store in Danbury, Connecticut, they're excellent. Everything was great. The only problem I had was with the rebate that was promised. But it was with LG that was the issue and not so much on P.C. Richard. I recommend them.
Thank you for choosing P.C. Richard & Son for your appliance and TV purchase. We're delighted to hear that your experience at our Danbury store was excellent and that our sales team contributed to a smooth and pleasant buying process. We apologize for the inconvenience caused by the rebate issue related to LG products. While this lies with the manufacturer, we're here to assist if there's anything more we can do to resolve similar issues swiftly. Your positive recommendation is greatly appreciated, and we look forward to serving you in the future with products and services that meet your expectations.
Reviewed Jan. 10, 2026
P.C. Richard is our neighborhood appliance store. I've purchased from them a washing machine, two stoves or ranges and air conditioners. They're all good and they should last and do the job on the first request that you put in for it.
I've always gotten good service, good quality and prices from them.They're professional and available. There is no need to go further than my neighborhood store. We also have a Best Buy, but I don't think they compare.
Thank you for sharing your positive experience with P.C. Richard & Son. We appreciate your continued loyalty and are delighted to know that our products have consistently met your expectations. It's great to hear that our customer service and competitive pricing keep you returning to us instead of competitors like Best Buy. We partically value input on how attentive our staff is and are glad to see they accommodate your browsing preferences. Your feedback is essential in helping us maintain the exemplary standards we strive for. We look forward to serving you again in the future!
Reviewed Jan. 10, 2026
P.C. Richard is a great store and their service technicians have been okay. My ice maker was on the fritz and I've complained about it so many times. I was offered a free fridge through P.C. Richard. However, when they were bringing it in, it got damaged.
When the technician was climbing up the stairs, he tripped back and damaged the freezer door. They offered to take my other one back off the truck, but I said I'll keep the new one in. They’re gonna replace the door that was damaged but when the door came, it was damaged again.
One technician came and he wasn't that knowledgeable about putting the door in. But I appreciate him being knowledgeable and telling me he couldn't do it rather than doing it and not correctly. I respected him for that and they sent another technician.
Thank you for sharing your experience with P.C. Richard & Son. We're pleased to hear that our customer service and technicians made a positive impression, even though the damage during the delivery process caused some frustration. Rest assured, we consistently strive to improve every aspect of our service. We're glad a solution was ultimately reached with your refrigerator, and we truly appreciate your understanding and patience during this process. As you prepared to address your stove concerns, please know we are committed to ensuring complete satisfaction for any future needs you may have. Your feedback is invaluable, and we look forward to serving you again with the dedication and dependability P.C. Richard & Son is known for.
P.C. Richard & Son Company Information
- Social media:
- Company Name:
- P.C. Richard & Son
- Address:
- 150 Price Pkwy
- City:
- Farmingdale
- State/Province:
- NY
- Postal Code:
- 11735
- Country:
- United States
- Website:
- www.pcrichard.com