P.C. Richard & Son Reviews
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About P.C. Richard & Son
P.C. Richard & Son is a family-owned appliance and electronics business that’s been around since 1909. The company offers many products and services, including a product servicing center. P.C. Ricard has limited store locations, but you can buy online and get free shipping on orders over $49.
Visit www.pcrichard.com- Many product options
- Free shipping over $49
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- Limited store locations
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P.C. Richard & Son Reviews
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Reviewed Sept. 21, 2026
I bought new appliances at P.C. Richard because I was remodeling. Their reps were okay. The sales rep I worked with wasn’t the greatest, though. I had to ask for his manager at one point. I had quite a few issues with my new refrigerator. My only saving grace was that I took out a warranty. But their price was good, and their customer service was as well.
Thank you for choosing P.C. Richard for your appliance needs. We’re pleased to hear that you found our pricing and overall customer service satisfactory. We apologize for any inconvenience you faced with your refrigerator and the experience with our sales representative. It's good to know that the warranty provided peace of mind. Your feedback is invaluable as we strive to enhance our customer experience, and we’re committed to addressing the areas you highlighted. If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again.
Reviewed Sept. 19, 2026
I've bought appliances and TV from P.C. Richard & Son, and the quality is good. They're right next to my house and they usually have the best deals. Usually, they beat every price. I would show them other prices, like best buy, and they'd always go lower. They've been the lowest.
Thank you for your positive feedback and for choosing P.C. Richard & Son for your appliance and TV purchases. We're delighted to hear that our competitive pricing and proximity to your home have made us your preferred retailer. It's great to know that you've consistently found our deals to be the best around. We look forward to continuing to meet your expectations and serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your support!
Reviewed Sept. 18, 2026
I've always used P.C. Richard & Son and recently, I purchased a refrigerator from them. The experience was good and I had no problems. They were very helpful. Then, when the icemaker wasn't working, they sent a guy out in a couple days. He fixed it, and he as very nice and friendly. I was very happy with that.
Thank you for sharing your positive experience with P.C. Richard & Son. We're delighted to hear that our team was helpful during your refrigerator purchase and quick to address the issue with your icemaker. It’s wonderful to know that you were satisfied with the service provided. We truly appreciate your feedback and look forward to serving you again in the future.
Reviewed Sept. 17, 2026
I always use P.C. Richard for anything that has to do with the kitchen. I've had some issues with the recent purchases and I'm still waiting to get my microwave repaired.
Thank you for sharing your feedback with us. We're sorry to hear about the issues you've been experiencing with your recent purchases and the delay in getting your microwave repaired. We understand how important it is to have fully functioning appliances, and we're here to help resolve this situation as quickly as possible. Please reach out to our customer service team with your order details at your earliest convenience, so we can expedite the repair process for you. We appreciate your loyalty and look forward to ensuring your satisfaction.
Reviewed Sept. 16, 2026
Previously, I had written that they did not keep their promise to me on a gift card after a large purchase. However, after I showed them a copy of the receipt, it jogged their memory and they came through as promised. And now I am going back to buy a new washer dryer combo.
Thank you for sharing your experience with us. We're glad to hear that the issue with the gift card was resolved and that we were able to meet your expectations. We appreciate your decision to return for your next purchase and look forward to assisting you with your new washer dryer combo. If there's anything more we can do for you, please don't hesitate to let us know.
Reviewed Sept. 16, 2026
It's easy to shop at P.C. Richard & Son, and everything seemed okay. I've been a customer for forever. Customer service has been good. I had to submit a claim, and it was quick. The technician could have been a little better. I had gotten a new refrigerator that I was having issues with. He walked in. He put the model number, and said, "Okay. We'll replace it." He didn't even ask what were the issues or even look at it.
Thank you for your continued loyalty and for sharing your experience with us! We're glad to hear that your shopping experience and customer service have been positive overall. We appreciate your feedback on the technician's visit and apologize for any inconvenience you faced. We'll ensure your comments are conveyed to improve our service. It’s great to know that your issue was resolved quickly with a replacement. We look forward to serving you again and continuing to meet your expectations.
Reviewed Sept. 15, 2026
I would recommend P.C. Richard over going to Best Buy. I've been purchasing from P.C. Richard for 10 years. They're a local company, and they've worked with us with pricing. If you go to certain people, they can get you better deals. I would recommend them. I would send others to my sales rep that I always go to, where I even call him on the phone, say, "I want this, this, and this.” I buy a few things for my own home and business I work for, where I rather do that than buy it online.
On the negative side, their service department on repairs needs a bit of help. When I had a refrigerator that I bought three months ago break down, I put in a request on a Tuesday but they wouldn't be able to get to me until the following Friday. And when the part comes in, they said they would be on that coming Monday. But I had to make an appointment the following Friday.
In my original appointment, they had the wrong address. I live in New York on the east end of Long Island. I knew I had an appointment set up. And it said, “Your tech’s on the way.” But when I tracked my tech, it wasn't near me. It was New Jersey. So, I called up. The person on the phone said it was my fault because I did it online. But it's not called for. They call me out on something that I may have or may not have done. When you do an online fill-in for an appointment, it auto-populates with all your information, and you confirm your appointment. That's what I did. I had to wait longer because they sent the person to the wrong location. It took almost a month to be without a refrigerator, a brand new one that is three months old. I like that I can get delivery within two days of a new product. But when it came down to servicing my equipment, I wasn't thrilled about it.
Thank you for taking the time to share your experience with P.C. Richard. We appreciate your loyalty over the past decade, and we're glad to hear that you value the support and pricing assistance you've received from our sales team. We regret to learn about the challenges you faced with our service department during your refrigerator repair. Clearly, we didn’t meet the standard of service you’ve come to expect, and for that, we apologize.
We understand the frustration of being without a necessary appliance for an extended period, especially due to issues like address mix-ups and appointment scheduling errors. Please know that we are actively working on improving our service processes to prevent these types of issues in the future.
Your feedback is invaluable to us, and it helps us identify areas that need attention. If you haven't already, we encourage you to reach out to our customer service team directly so we can further assist you and address any remaining concerns.
Thank you for being a valued customer. We hope to restore your confidence in our service soon.
Reviewed Sept. 14, 2026
I love the products of P.C. Richard. I have a TV, a range, a microwave, a washer, and freezer from them. The quality of what they're selling is good. I like that whenever you have a problem with the item, they are able to come and fix it for you. That's something convenient too. However, I have a range problem with them. I made an appointment with P.C. Richard and it's been almost four months but nobody is coming to fix my range. Every time they made an appointment with me, they would call and say the parts are not there. This Friday, someone came up to my door and told me they forgot the parts P.C. Richard has to work with their customers. When they need to fix something, they should fix it. They've been giving out some promises, but it never comes. They don't work like they do before. It's getting bad now.
Hello,
Thank you for sharing your experience with us and for your continued loyalty to our products. We're glad to hear that you've been generally satisfied with the quality of our items and the convenience of our service. However, we regret to learn about the persistent issue with your range and the delays in obtaining the necessary parts for its repair.
This is certainly not the level of service we strive to provide, and we understand the frustration caused by the repeated appointments and unmet promises. Please be assured that we are taking your feedback seriously to address these inefficiencies and improve our overall customer service experience.
We would love the opportunity to make this right for you. Please reach out to our Customer Support team at contactcs@pcrichard.com at your earliest convenience so we can expedite the resolution of your range issue. Your satisfaction is important to us, and we're committed to resolving this promptly.
Thank you for your patience, and we look forward to serving you better in the future.
Kind regards,
P.C. Richard & Son
Reviewed Sept. 12, 2026
I have purchased through P.C. Richard & Son before, including a washer and dryer. Right now, I'm upset because I purchased a refrigerator in March, and the bottom door was freezing. A service technician came out, took the door off, cleaned it, and told me that every six months I need to defrost the refrigerator because that's where the ice is coming from. It is doing the same thing again, and it hasn't even been six months. It's only been about three weeks since P.C. Richard came out and corrected the issue. The door is still freezing, so I plan to call them again and have someone come back out.
I don't like communicating with them when I need service because it feels like you're complaining about the item, and they're hesitant about coming to correct it. The technician wasn't there very long. He took off the door, cleaned it, and told me to defrost the refrigerator every six months. People considering P.C. Richard & Son should make sure they know what they're buying and getting themselves into before the product leaves the store.
Thank you for sharing your experience with us. We apologize for the inconvenience you're experiencing with the refrigerator and service process. It’s important to us that our products and services meet your expectations. Please reach out to our customer service at contactcs@pcrichard.com (ATTN: Social Media Team) with your purchase details. We will do our utmost to ensure the issue is resolved promptly and effectively. Thank you for being a valued customer, and we appreciate your patience in this matter.
Reviewed Sept. 11, 2026
Washer machine no work, the excuse is water drainage, we start every 3 months cleaning self washing and nothing and try many way, smell my clothes as never wash, the technician said now use selfcleaning with vinegar. Still don’t wash. Almost 2 year angry with dirty clothes. Excuses and excuses. The point is this machine save the dust, laundry detergent and everything inside and just don’t washing. No recommend buy in PC RICHARD. Expensive garbage.
Thank you for sharing your experience with us, and I'm truly sorry to hear about the ongoing issues with your washing machine. It’s disappointing to know that the solutions we've provided have not met your expectations. Please allow us the opportunity to resolve this matter. I encourage you to reach out to our customer service team with your purchase details. You can email us directly at contactcs@pcrichard.com, and we will work closely with you to address this concern. Your satisfaction is important to us, and we are committed to making things right.
Reviewed Sept. 11, 2026
The technicians at P.C. Richard & Son are absolutely fantastic to work with. However, it's the customer service that I had an issue with. I have a brand-new washer for six months, and something went wrong. I have the extended warranty program so I called and from the get-go, it was nonsense. I had to wait a week for the first technician to come in. Then after that, I had to wait two more weeks then have somebody else come in. I was without a washer for almost a month. Nobody could give me an honest answer as to when it was gonna be fixed. But the last technician that came out fixed it. Both gentlemen who came were wonderful and very knowledgeable. I would recommend them.
Thank you for sharing your experience with us. We’re pleased to hear that the technicians were knowledgeable and provided excellent service. However, we're sorry for the inconvenience you faced with the extended wait times for your washer repair and the challenges in getting clear communication regarding the resolution timeline. We understand the impact this had, and we're committed to improving our service processes. If there’s anything more we can assist you with, please feel free to contact our customer service team. We appreciate your feedback and your recommendations.
Reviewed Sept. 10, 2026
I like P.C. Richards. I have been shopping with them for a long time. I bought everything from them, including a TV and mattress, and the experience was excellent.
Thank you for sharing your positive experience with P.C. Richard & Son. We're thrilled to hear that you've been satisfied with your purchases, including your TV and mattress. Your continued trust and loyalty mean a lot to us. We look forward to serving you again and providing you with more excellent shopping experiences in the future!
Reviewed Sept. 9, 2026
This is my very first time ever writing a bad review on a company. For 6 months + we have been trying to have our washing machine taken care of with our warranty. We have had FIVE service visits for the same issue, (4 tips although not fixed) leaking under washer and leaving puddles on floor daily. I have even shown a video with washer starting to leak and leaving puddle to repairman. (Less than 3 years old) I have sent emails, called customer service, spoken twice to manager at local store, and have never received a follow up from fifth visit or a response to emails. At same time had an issue with fridge/freezer dying under warranty (3 years old) and by the time our part came in (3 weeks) we had to purchase a new one (Home Depot this time) entire contents of fridge/freezer needed to be discarded. I have a husband going through chemo and NEED a washer, NEEDED a refrigerator.
Have been a customer 20+ years, every appliance in my home has been from P.C. Richard along with warranties. I am actually stunned how bad this experience has been. Obviously having a sick family member has made this situation worse, but the endless calls, daily cleaning, and time spent trying to rectify this situation has been extremely time consuming . On top of this had one serviceman refuse to look since our machines were stacked. Had to pay a handyman to come and de-stack and return. I hate having to write this, but I have tried to be patient but I have now lost my patience.
Thank you for sharing your detailed feedback with us. We deeply apologize for the prolonged and unsatisfactory experience you’ve encountered with both your washing machine and refrigerator under warranty. It's especially concerning given your longstanding relationship with us and the additional challenges you're facing at home.
We completely understand the frustration of having to manage numerous service visits without resolution. The lack of follow-through on communication is not the level of service we aspire to provide. We're committed to addressing these issues urgently to ensure your appliances are functioning as they should, minimizing further inconvenience during this critical time for your family.
Please reach out to our customer service team directly at contactcs@pcrichard.com at your earliest convenience so we can prioritize your case and work towards a satisfactory resolution. Thank you for your patience and for bringing this matter to our attention.
Reviewed Sept. 9, 2026
I've bought products from P.C. Richard & Son in the past. I know they are good with microwaves and dishwashers. I received quality products. The gentleman helped me out and did a good job. However, I was a little concerned. My Whirlpool dryer was on the brink but it has been less than a year. I paid for the extended warranty. P.C. Richard came out and fixed it, and did a good job. It took a couple of trips to fix it, but they did the job.
Do your research and realize P.C. Richard will try to give you a good value for your product and they will be there to assist you. The service people in the store who help you out are very good. The warranty is also very good. They should do more advertising. Other than that, they are fair in what they do and they have good response. Give them a try.
Reviewed Sept. 8, 2026
At the end of May 2026, we purchased several kitchen appliances and paid CASH of $6K (Plainview, NY store). Unfortunately, I got a contractor who delayed the project for various reasons, which forced me to reschedule the delivery of the appliances four times. The last time I called PC RICHARD'S to reschedule the delivery, the manager, Jonathan, was so rude to me due to the several times I had to reschedule. He was not understanding and started asking me for a definite date and the reason I was rescheduling. I felt disrespected and pressured. He was forgetting that we paid in cash for every appliance and, more importantly, he forgot that more than anybody else, I want my appliances because for 3 months, I have nothing.
No kitchen, no old appliances to use for the time being, or anything. Mostly, the manager shouldn't be so rude like he was. That is not the way he should be treating the customers and for any reason! I will not be back to the Plainview location anymore, and I will make sure to tell people to stay away from the store and that manager.
Note: The manager rescheduled my appointment and didn't even let me know he did it. I had to call the store to ask a question and spoke with the same manager again - Jonathan - to learn that he rescheduled the appointment without my consent. If I hadn't called him back, I would never have known about the date and would have had the appliances delivered on the wrong date, which would have caused a bigger problem.
Thank you for taking the time to share your experience. We sincerely apologize for the distressing interactions you had with our Plainview store and the manager, Jonathan. It's concerning to hear about the rudeness you felt during your call to reschedule the delivery of your appliances. We recognize how important these purchases are to you, especially given the circumstances of your delayed project.
It's unacceptable that the appointment was rescheduled without your consent, adding to the challenges you're facing. We are committed to addressing this internally to prevent similar situations in the future.
Reviewed Sept. 7, 2026
Mark and Dean were just wonderful to work with. Very knowledgeable and answered all of our questions. Offered great Labor Day sales! We are very happy! Thank you!
Thank you for sharing your positive experience with us! We're thrilled to hear that Mark and Dean provided you with excellent service and that you found our Labor Day sales to be valuable. Your satisfaction is our top priority, and we're delighted to know that you're happy with your purchase. We look forward to welcoming you back for more great deals in the future!
Reviewed Sept. 6, 2026
I’ve been a P.C. Richards customer for more than 35 years. I buy from them all the time but I’m never going back to them. I bought so many things over many years and I bought the fridge and the dishwasher at the same time. I’m having problems with the fridge and I tried to call everywhere, but nobody was trying to help me. I called the service center and talked to Kevin, the supervisor. Five people have come for my fridge and nobody can fix the problem. The techs came on August 13 and their guy changed a plastic piece. I don't know how long it's gonna last. It’s not my fault, and they were pissed off with me. They want to sue me.
I've been a customer for a long time, not just a year or two. When I moved into a new house in 2016, I bought a refrigerator, microwave, and TV all at once and spent more than $5,000, almost $7,000. Because of that history, I was disappointed with how my concerns were handled and felt like I wasn't getting the support I expected as a longtime customer.
When my tenant moved out, I bought a refrigerator, washer, and dishwasher. The dishwasher was never even used, but the refrigerator kept having problems. I've dealt with the same issue five times. Every time I called, I was told I had to wait three weeks for the next step, and I kept hearing the same explanations over and over. Nobody wanted to talk to me or take ownership of the problem. After a while, I got frustrated and decided to leave it alone. There are plenty of other places I could buy appliances, including Home Depot, Lowe's, and other retailers, but I had always trusted P.C. Richard and continued going there.
One technician even told me that the refrigerator would never be replaced unless it completely stopped working. Every time someone came to my home, I was told they would try to fix it, but it was never fixed. Most recently, they replaced a line on the door, and now I'm waiting to see what happens next. I keep in contact with my tenant to make sure they are okay, but if the refrigerator starts having problems again, I'll have to go out and buy a new one myself.
Thank you for bringing this situation to our attention, and I extend my sincerest apologies for the repeated issues you've faced with the refrigerator and the lack of support from our team. We deeply value the loyalty you've shown over the years, and it's disheartening to learn we haven't met your service expectations.
Your experience with getting the refrigerator repaired is far from what we strive to offer our customers, particularly given your longstanding relationship with us. I assure you that your feedback is critical for us, and we are committed to addressing these concerns promptly.
Please reach out to our customer service team directly at contactcs@pcrichard.com and provide any relevant details, including your purchase information, so that we can escalate your case and find a suitable resolution. Thank you for your patience and for allowing us the opportunity to make things right.
Reviewed Sept. 5, 2026
We bought a whole kitchen through P.C. Richard five years ago, and everything was great. It was right after COVID, so it's hard to get stuff, but the salesperson was really helpful. Our freezer stopped working, and it's four years old. I gave a full explanation of what was going wrong to P.C. Richard, and they sent the guy without the part. If you're on the east end of Long Island, it's a waste of everybody's time and gas and energy because the traffic is so bad out here. The thing was identified for them by me, and he said, “Yeah, you had the right idea, but they didn't send me the part.” So, he had to come twice. P.C. Richard has done this to three appliances. Every time I've told them what was wrong with it. It's just their business model, which just seems like it's a waste of money.
Thank you for taking the time to share your experiences with us. We are sorry to hear about the repeated issues you've encountered with our service visits and the inconvenience it has caused. We strive to ensure our technicians are fully prepared for each service call, and it’s disappointing to learn we fell short in your case. Please know your feedback is invaluable, as it helps us improve our processes. Thank you for your patience and understanding.
Reviewed Sept. 4, 2026
The customer service at P.C. Richard has always been fine. They usually get to what I need right away. In the store, it depends on who the person is but for the most part, everybody is very knowledgeable. We've never had a problem with any of our purchases. When I had a repair person come, I went online and scheduled it on my P.C. Richard account. The last two times the repairman was here, he was perfect. I couldn't believe I got the same guy, Gabriel, the second time around. He remembered. I was talking to my daughter on the phone, and the first thing out of his mouth was how was my daughter. He was very professional and knew what he was talking about. What I needed this time was a quick cleanup repair. The last time, he did a lot to my refrigerator to see what the problem was. He said the problem was I had too much stuff in the freezer. As soon as I emptied out the freezer, the problem went away. He was spot-on.
Thank you for sharing your wonderful experience with P.C. Richard & Son! We're thrilled to hear that our service has consistently met your expectations and that you found our team knowledgeable and responsive. We’re especially pleased to know that Gabriel provided exceptional service during your repair visits. It's great that he remembered details from your previous interactions and successfully resolved your appliance issues. We truly appreciate your feedback and look forward to serving you again in the future.
Reviewed Sept. 3, 2026
I have used P.C. Richard for so many years. I have purchased washing machines, dryers, an air conditioner, stoves, refrigerators, and freezers - pretty much all my appliances. The reps have always been very helpful and knowledgeable, and today with computers, any questions you have, they look them up online. I like P.C. Richard's dependability on standing behind what they sell. If you have any issues and it's the third or fourth time, they will give you a new appliance. They stand by what they say. There are no ifs, ands, or buts.
Thank you for being a loyal customer and for sharing your positive experiences with P.C. Richard & Son. We're delighted to hear that our team has consistently met your expectations, whether through knowledgeable assistance or our commitment to standing by our products. It's rewarding to know that you've entrusted us with all your appliance needs over the years. We truly appreciate your support and look forward to continuing to provide you with dependable service in the future.
Reviewed Sept. 2, 2026
PCR is charging us $213 for a service call. The nice fellow David realized in seconds that the Refrigerator noise was due to the factory setting being ON for an ice maker. Which we do not have. He turned it Off. No problems now. David left in 6 minutes. But why should I pay for a PCR factory error?? I thought PCR was a top notch company. Not anymore. In the past 3 years, I bought from them a clothes washer, dryer and 2 refrigerators. Glen.
Thank you for sharing your experience with us. We understand your frustration regarding the service charge for what turned out to be a simple adjustment. We strive to ensure our customers feel valued and receive quality service. We appreciate your loyalty over the years and want to address your concerns to your satisfaction. Please contact our customer service team directly at contactcs@pcrichard.com so we can discuss this matter further and work towards a resolution. Thank you for bringing this to our attention.
Reviewed Sept. 1, 2026
I went in and bought a washing machine from P.C. Richard & Son about a year ago, and the customer service was good.
Thank you for sharing your positive experience with us at P.C. Richard & Son. We're delighted to hear that our customer service met your expectations during your purchase. It's wonderful to know that we could assist you with your washing machine needs, and we appreciate your feedback. We look forward to welcoming you back for your future appliance needs.
Reviewed Aug. 31, 2026
P.C. Richard has been around a long time and they're known to have good customer service. They also are very close to my home and we've done business with them for years. We've purchased a refrigerator, a washer and dryer and a TV. They have a good price. It's a nice store as well. People are trying to help you and we always have good service. If something needs to be fixed, I go online to request for service and it's very easy to do. We had a refrigerator which was a Samsung. They're known for having ice maker issues. After they come out a million times and they can't fix it, they give you money if it's still under warranty. We purchased a new refrigerator. It's always a good experience with P.C. Richard.
We appreciate your long-standing loyalty and are thrilled to hear about your positive experiences with P.C. Richard & Son. It's great to know that our convenient location, competitive pricing, and attentive customer service have met your expectations over the years. We're glad that you find our online service request process easy and have been satisfied with our support, even when challenges like the refrigerator ice maker arise. Your satisfaction is our top priority, and we look forward to continuing to serve you with the excellent service you've come to expect. Thank you for choosing us for your home appliance needs!
Reviewed Aug. 30, 2026
P.C. Richard’s is all over the place and we went there ‘cause it was convenient. We've purchased half a dozen times and it's been very simple. The salesman was great and we were out of there in five minutes. In terms of quality, we bought what we thought was the best product to buy. We've purchased a stove, a refrigerator, a gas grill, and an air conditioner. The retail side of it was fine, but the service was spotty ‘cause we had problems with one of our purchased items.
Thank you for choosing P.C. Richard & Son for your multiple appliance purchases. We're delighted to hear that the convenience of our locations and the efficiency of our sales team contributed positively to your shopping experience. It's great to know that you found the retail experience satisfactory and straightforward. However, we're sorry to learn about the spotty service regarding one of your purchased items. We are committed to ensuring that any issues are resolved efficiently, and we encourage you to reach out to our customer service team for assistance. Your feedback is invaluable, and we are here to help ensure your complete satisfaction with our products and services. Thank you for your patronage, and we look forward to serving you again.
Reviewed Aug. 29, 2026
I've been buying my appliances from P.C. Richard now for many years, and that's where we go for appliances. I needed to buy a refrigerator recently, so I bought one. Their salesperson was excellent. He's very helpful and answered all the questions. He made recommendations based on my needs, and we had to make choices. The refrigerator had to be delivered and installed. From when I purchased it, it was delivered within a matter of a week. My old refrigerator was still working, so it wasn't an emergency situation. Otherwise, I would have needed it right away. Installation went very smoothly. If I need another appliance, I'll contact them, and we'll go over the same stuff because it worked out very well.
Thank you for sharing your experience with P.C. Richard & Son. We are thrilled to hear that you found our sales team helpful and knowledgeable in guiding you to the right refrigerator for your needs. It's great to know that the delivery and installation went smoothly and met your expectations. We appreciate your loyalty over the years and look forward to assisting you with any future appliance purchases. Your satisfaction is our top priority, and we're delighted to have delivered a positive experience.
Reviewed Aug. 28, 2026
This store is very unprofessional. They sent me a gift card for the dysfunctional business practices and now that I want to use it, they cancel the order every time. This company is very unprofessional and hold grudges.
We're truly sorry for the frustrating experience you've had with using the gift card for your orders. This is certainly not the level of service we strive to provide. We are committed to resolving this issue promptly. Please contact our customer service team directly at contactcs@pcrichard.com, providing details about the gift card and any attempts made to use it. We want to ensure that this matter is addressed and that you can successfully utilize your gift card without further issues. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a solution.
Reviewed Aug. 27, 2026
I've been shopping at P.C. Richard & Son for years. Their prices are very good compared to the other places. They always have the best deal, and they have quality stuff. When they didn't, they exchanged my refrigerator in a timely manner. There was a freezer problem. It was one of those fancy Samsung ones. They sent a repairman out three times, and they exchanged it for the same amount. It was a fair deal. I'm very happy. The rep I dealt with was great. After I went through the service calls a few times, she helped. She got me the credit to go get another refrigerator and to return the other one. I would recommend P.C. Richard & Son.
Thank you so much for your loyalty and for sharing your positive experience with us! We're thrilled to hear that you're happy with our competitive prices and product quality. We appreciate your understanding regarding the freezer issue and are glad our team could resolve it to your satisfaction. It's great to hear that our representative provided you with excellent support throughout the process. Your recommendation means a lot to us, and we look forward to serving you again for your future appliance needs!
Reviewed Aug. 26, 2026
We bought three things from P.C. Richard - a refrigerator, a microwave, and a stove. The reps in the store are very nice and helpful. We used Steve a couple of times, and he was very attentive. We haven't had any trouble with our products until recently. My refrigerator started leaking, and a person came out and told us we needed a certain part. He put the new part in, but it did nothing. The refrigerator still kept leaking. I had to call back and we had someone else come out. They told us that we needed a new sensor. They were supposed to get that within a few days but it was not a few days. It was summer and we were going on vacation. They were not very accommodating.
They made an appointment for me on Saturday and said that they were gonna come out. I was waiting and when I called they said a service guy came out but I did not answer the door. That was a lie. There's a window to my front door, and I can see my front door. I had the blinds open and I am a couple of feet away from my front door. Nobody came. She told me the service guy had a picture of my front door. She also told me she called and asked him if he would go back, but he said no because he was on foot. He doesn't have a car, so he can't get around. To add insult to the injury, they said the service guy then called and spoke to my husband, who supposedly said we no longer needed the service. I nearly blew a gasket. I've got water leaking all over my floor. We need the service but they were saying we didn't want the service anymore.
I'm telling anybody who asks me about service not to get the service warranty with P.C. Richard because this is total incompetence. I had to have my sister-in-law sit in this house and wait because they gave me another date, but we were going to be out of town. The service guy came and within an hour, it was fixed. The refrigerator's been fine ever since.
We deeply regret the inconvenience you've experienced with your refrigerator service. It's clear that there were multiple issues, from miscommunication to delays, and we sincerely apologize for these shortcomings. Your frustration is entirely understandable, and we're committed to addressing the missteps to prevent future occurrences.
We appreciate your patience throughout this process, and we're relieved to hear that the issue has finally been resolved. However, the experience you described does not meet the standards we strive for at P.C. Richard. We are eager to learn from this to improve our service.
Please contact our customer support team if there's anything further we can do for you. We're here to ensure your satisfaction and restore your confidence in our services. Thank you for bringing this to our attention.
Reviewed Aug. 25, 2026
We've purchased a few things from P.C. Richard & Son including a stove, a fridge and a microwave, and they've always suggested to get insurance. We're very happy we did because we had so many issues with the fridge and as soon as I called and made an appointment, they changed the parts. If it doesn't work, they will replace the fridge. We pay extra for the insurance but it's worth it. I have cousins and we all purchase from P.C. Richard.
Reviewed Aug. 24, 2026
My experience with P.C. Richard & Son has been top-of-the-line. I purchased a dishwasher, washer, dryer, and microwave from them. The quality's great. P.C. Richard gives military discounts. I'm very happy with that. Lowe's and Home Depot do not do that for appliances, and I told them that they suck.
Thank you for sharing your fantastic experience with P.C. Richard & Son. We are delighted to know that you've enjoyed the quality of the appliances and the military discounts we offer. It’s wonderful to hear that our services have stood out to you, especially in comparison to other retailers. Your satisfaction and support are very important to us, and we look forward to continuing to serve you in the future. Thank you for choosing us!
Reviewed Aug. 23, 2026
This is the second time I bought items from P.C. Richard & Son. It's not a big company. They got good service. They got good warranty. Then when I had the washer that broke, they came and they fixed it. So, to me, it's a good company so far. It's a better than Lowe's or Home Depot. I recommend P.C. Richard. They got good people. They're helpful. I'm satisfied with them.
Thank you for taking the time to share your experience with us. We are delighted to hear that our service and warranty have exceeded your expectations. It's wonderful to know that our team was able to promptly assist with your washer repair, and that you find our service comparable to and even better than some larger retailers. Your recommendation means a lot to us, and we're thrilled to count you among our satisfied customers. We look forward to serving you again in the future.
Reviewed Aug. 22, 2026
I went with P.C. Richard & Son for their price and my experience was bad at first, but then it was good later. The washer/dryer that I bought was problematic, and they kept sending people out. They were very good about sending people out to check it out, but every person who came out said it was fine, but it wasn't. There was a problem with the machine. I had to really stay on top of them. They came out four times, and finally, they offered to take the unit back. Once we got to that point, it was good. They came, took it back, brought the new one, installed it, and everything's been fine since. Besides that, they should have replaced the machine earlier when I said there was a problem with it, instead of them saying that it was an installation issue, which it never was.
Thank you for your detailed feedback and for choosing P.C. Richard & Son. We're glad to hear that the situation with your washer and dryer was ultimately resolved to your satisfaction. We apologize for any inconvenience caused during the initial process and appreciate your patience as we worked to address the issue. Your comments regarding the troubleshooting process are valuable and will help us improve our service. We are pleased that everything is now working fine with your new machine, and we will strive to ensure a smoother experience for you in the future. Thank you for your business, and we look forward to serving you again.
Reviewed Aug. 21, 2026
P.C. Richard is close to where I live. And I walked in, and I liked their service. I purchased a fridge, a dishwasher, and a range from them. I like their professionalism. When I call them when I need service or when I need to buy something, they’re very good at answering my questions and helping me find what I’m looking for.
Thank you for sharing your positive experience with us. We're delighted to hear that you found our service convenient and our team helpful in assisting with your purchases. It's wonderful to know you appreciate the professionalism of our staff. We look forward to continuing to serve you and assisting with any future needs.
Reviewed Aug. 20, 2026
I saw P.C. Richard & Son in passing when driving by and at the time, they had a special promotion. I was able to open a credit card and have 0% for 12 months. I got a mattress and all my kitchen appliances, including a refrigerator, a stove, and a dishwasher, and everything was good except the dishwasher. I had a lot of problems with it. I was grateful that I had a warranty because they had to come out and fix it several times, which meant I was without a dishwasher several weeks at a time. When I call and tell them what's wrong, they have to send a message to set up an appointment, then they come in and say, "Well, I need a part.” So, then I'm out another couple weeks before that happens. I eventually ended up getting another type of dishwasher recently because I was very unhappy with the service and the previous dishwasher.
Thank you for sharing your experience with us. We're delighted to hear that you took advantage of our promotion and were satisfied with most of your purchases. However, we're genuinely sorry to learn about the ongoing issues with your dishwasher and the inconvenience it has caused you. We strive to provide top-notch service, and it seems we missed the mark in ensuring a timely resolution. Please know that your feedback is invaluable, and we're committed to improving our service process to ensure better experiences moving forward. If there's anything further we can do to assist you, kindly reach out. Your satisfaction is important to us.
Reviewed Aug. 19, 2026
My experience with P.C. Richard has been fine. I’ve been purchasing from them for four years now. I bought a washing machine and a stove from them, and so far, so good. They're still working pretty well. P.C. Richard & Son is great for their appliances. They're convenient as well.
Thank you for sharing your positive experience with P.C. Richard & Son over the past four years. We're thrilled to hear that your washing machine and stove are serving you well. Your feedback about our convenience and the quality of our appliances is greatly appreciated. We look forward to continuing to meet your needs and welcome you back for more great experiences in the future!
Reviewed Aug. 18, 2026
I purchased a washer and dryer from P.C. Richard, and whenever I had a problem, they'd come and fix it. It was pretty easy to communicate with them. I don't purchase high-end items, so in terms of quality of the items I got from them, you get what you pay for. I like that P.C. Richard is such a big company and I appreciate the quick response I get from them. The only time I ever had a problem getting appointments and parts was during COVID, but that was everywhere. All in all, I would tell others that they could use them.
Thank you for sharing your positive experience with us. We're delighted to hear that our team has been responsive and easy to communicate with whenever you've needed assistance. We strive to provide reliable service and appreciate your understanding regarding the delays during COVID, which affected many companies. We're grateful for your recommendation and look forward to continuing to serve you in the future. If there’s anything else we can assist you with, please don't hesitate to reach out.
Reviewed Aug. 18, 2026
I purchased a refrigerator from P.C. Richard. It’s been 11 months now, and they had to replace the compressor. But everything worked out well, and they took care of it in a timely manner.
Thank you for sharing your experience with us. We're pleased to hear that our team resolved the issue with your refrigerator's compressor in a timely manner. Your satisfaction is important to us, and we're glad everything worked out well. We appreciate your business and look forward to serving you again in the future!
Reviewed Aug. 17, 2026
I purchased a very expensive refrigerator from this company. I had purchased many appliances prior and did not hesitate to go back initially and even purchased a service warranty to protect my most used appliance. When it started to fail we called them to come in and service the unit. I was told the ice maker needed a part and that they would order it. The problem was, they can't schedule repair work until the part comes in. A week later, the part finally comes in, but we cant schedule repairs for another week. So now week 3 during the hottest summer of the year, and no working freezer or ice maker. The second service man finally comes and he then tells us the first guy was wrong and he now needs to order another part. This will add another 2 weeks with no refrigeration on a fridge I spent well over $5,000 on. I have been on hold with customer service for several hours and even tried to call the store location where I got the fridge to no avail.
Customer service is a JOKE. They have hung up on me (Calling you out Susan) and generally take 20-30 minutes to answer the phone. If and when this gets resolved (I am still out of a fridge) I will be taking my business elsewhere. This company is a joke when it comes to service. Their service window is over 6 hours long. So every time they come out, six hours of your life is gone. God forbid you have to take a day off to deal with this. I highly recommend you find alternate places to purchase appliances. They don't honor their customers or their warranties. They don't respect your time, and their service repairmen are jokes. They just keep telling you, "You need new parts" and don't even offer a timeframe of when the part will come in.
Thank you for sharing your experience with us. We are genuinely sorry for the challenges you've faced with your refrigerator repair and the frustrating service delays you've encountered. It's disappointing to hear that the repairs have not proceeded smoothly and that our communication did not meet your expectations.
We understand the inconvenience of being without a functional refrigerator, especially in the hot summer months, and the added frustration of extended waiting periods and incorrect diagnoses. We take your feedback seriously and are committed to improving our processes to better serve our customers.
Please reach out to our corporate service team at contactcs@pcrichard.com with the details of your purchase and service requests. We want to ensure your refrigerator is repaired as soon as possible and to restore your confidence in our service. Thank you for bringing this matter to our attention.
Reviewed Aug. 16, 2026
We were looking for a refrigerator. We went to P.C.Richard because they have it on the floor. We wanted to see what it is on the floor rather than see it in a picture. We bought it, and it works. The rep who assisted us was also nice and helpful. I would recommend P.C. Richard. It’s a nice store.
Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed shopping at P.C. Richard & Son and found our in-store selection helpful in making your decision. It's fantastic to know that the refrigerator meets your expectations and that our representative provided friendly and helpful service. Your recommendation is greatly appreciated, and we're delighted to have you as a satisfied customer. Should you need any further assistance or have more appliance needs in the future, please don't hesitate to reach out. We look forward to serving you again!
Reviewed Aug. 15, 2026
I had a recent repair with P.C. Richard. It was my washing machine, and it was saying E6. The tech who came out was good.
Thank you for sharing your experience with P.C. Richard & Son. We're delighted to hear that our technician was able to assist you with your washing machine issue promptly and professionally. Ensuring our customers receive efficient and effective service is a top priority for us, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to being your trusted resource for any future appliance needs!
P.C. Richard & Son Company Information
- Social media:
- Company Name:
- P.C. Richard & Son
- Address:
- 150 Price Pkwy
- City:
- Farmingdale
- State/Province:
- NY
- Postal Code:
- 11735
- Country:
- United States
- Website:
- www.pcrichard.com