P.C. Richard & Son Reviews

Henry from the Co-op City location in the Bronx was very helpful and knowledgeable. I always go there for all my electronic appliances. Thank you for your help as always.

I ordered the AVANTI 20 inch stove over the phone on Tuesday and it was delivered Wednesday morning, installed and ready to used before noon. Now that is service! Also when PC Richard said they would call me back shortly they actually did. Amazing in the day and age.

Great service. Purchased a fridge and they were great. The salesmen James was excellent and the manager Steve was very helpful. Highly recommended.

Tom ** and Mike ** were so accommodating and patient with my daughter and I. We bought two TVs at the West 23rd street P.C. Richards. I went out of my way to see Tom who used to work on the Upper West Side because I like him so much. Both he and Mike were very helpful.

Customer service at this store is great... I've been there several times and each time Ronald is always of great help. He always helps me find what I want and provides all the necessary info to help choose the right product. I will always recommend this store to anybody and I'll always tell them to ask for Ronald.

Came in today looking for a computer for school, Gus was great and helped us easily make a decision and go through the purchasing process. Will definitely recommend to friends and will be returning for future purchases.

Juan and Adrian could not have been more helpful. They were proactive and helped me on multiple occasions. They knew the stock and made great recommendations. I am very happy with the service and strongly recommend P.C. Richard & Son.

Received very professional, knowledgeable, and courteous service from Sales Associate Terry at the Stony Brook location.

My experience with P.C. Richard has always been a good one. Attentive customer service and rapid response.

My only problem with this review is that I can't give more than 5 stars! I have been working with Craig ** and his PC Richard's team for more than 12 years. They have provided all of the appliances and audio/visual equipment for all three of the houses our family has built during the 12 years. I can't say enough about their professionalism, follow up and superior customer service. It has been a pleasure working with Craig's entire team, they have most definitely earned my loyalty as a PC Richard's customer!

Very professional and courteous. A big help in my purchase.

Driver called at 6:40 am to say he would be here at 7:15 and he was. Both he and his helper were not only prompt, they were courteous, neat, efficient, and helpful. Also very helpful with this order was Abu the salesman and Saleh, the store manager. I am expecting installation of range, microwave, and dishwasher tomorrow and feel confident this will also go smoothly. I am highly recommending PC Richard to my friends and family members. Thank you.

Divir ** is a top notch salesperson. He is always knowledgeable about his products. He is always helpful and caring. With this particular purchase he made the buying process very easy. It was a purchase for a school district. He was able to locate the product within the budget we had. He was able to communicate with us via telephone and get us our Purchase Order as soon as we requested. He is always kind and courteous. He exemplifies what a genuine and transparent salesperson should be like. Thank you!

Like the knowledge and support of the store representative. Was great help and we got out fast. Awesome service.

Pete went out of his way to help us with a minor mistake with our delivery. We are very happy with P.C. Richard and would definitely recommend them to our friends.

I recently purchased a new refrigerator from the P.C. Richard store located at 2143 Flatbush Avenue Brooklyn, NY 11234. I am a long time customer and don't shop anywhere else but there anymore. The Manager ** and his team are great to deal with, making it very easy when looking to buy new appliances and any household items. They always beat any published price when you bring in an advertisement. They have the best deals and stand by what they sell 100%. I've never had any problems with any of my purchases.

It was a pleasure dealing with Carl and Kevin. Always great service and assistance. I highly recommend their store and services.

The salesman was extremely informative and patient.

I was lucky enough to deal with the store manager Lenny, and I could not believe how helpful he was. The price I was given was great. I left the store feeling like I made a friend.

Always a great experience shopping here. Sales team always helpful and never pushy. I get all my appliances from here and recommend everyone else do the same.

I am a customer of P.C. Richard's. My experience with Carlos the sales rep was excellent. I got all the appliances I needed: refrigerator, stove, microwave, downdraft vent, dishwasher I wanted. I'm very please with the service and appliances I received from P.C. Richard's.

Rudy was a breathe of fresh air in a mad mad world. He was amazing. A serendipitous treat. Delicious.

Our salesman was very nice and the manager Richie was terrific. Not only did they spend time answering our questions in the store, Richie gave us his number so we could call if any problems. When we did call, Richie was extremely knowledgeable and helpful. He truly went above and beyond. We will definitely be repeat customers in the future. Thank you for employing such great people.

Hi. I'm writing because I had one of the best experiences in your store. The guy who took care of us was Ray. He was so knowledgeable about the TVs that he helped us find the right one. His personality and his humor was the best. He made me feel like I was a part of his family, basically comfortable. He deserves a recommendation. Don't let him go. He's gonna make y'all a lot of money. Thank you and god bless.

I know that PC Richards has been around a long time and I can honestly see why. I walked in there expecting to be ignored like all the other appliance stores, I had been to before but I was WRONG! I was helped by an agent named Ray. I came 2 days in a row and he guided me both days. He was extremely knowledgeable about the appliances and was able to answer all of my questions and help me make decisions on which appliances would work for me.

We have gone into the store many times and each time Richie has assisted us on numerous products. He is very knowledgeable with all products and keeps us coming back. Will not shop anywhere else.

I was greeted by Dwayne ** and he was great. He was very polite, honest and helpful. His supervisor Bill was awesome. He took the time and explained in detail what my new laptop would offer me. These guys were very professional and gave me the attention I needed to say, "Yes I'll take it.".

Salesman was knowledgeable about the product. Didn't seem to hype anything. Was very accommodating.

Salesperson were very helpful today. Both items are due for delivery in a week.

Excellent prices and services...

We had a house call on 12/15 for the Samsung microwave oven that would not heat up food. The parts were ordered by PC Richard's tech and they had the part shipped directly from the distributor to our home to arrive on 12/23. On 12.24 the PC Richard's techs installed the new part. The service was outstanding including the time frame.

My first time shopping at P C Richards. Always went to Best Buy. Never again. They canceled my order three times and never told me why. I went to the Milford P C Richards and walked out with my new iPad. I found a new place to shop.

The salesperson was quite knowledgeable and allowed me to browse laptops at my leisure without following me around. I made a purchase along with full warranty. I had a few questions (not problems) after set up and Tech Support was perfect. That extra option in the service plan is a smart choice, even if you are pretty good with computers!

We just purchased a laptop for my daughter at the Manchester CT store and had the pleasure of working with a wonderful salesman who made us very comfortable. I felt like he sold us a quality product and gave us detailed explanations of services and products available. We never felt pushed or coerced, only educated and informed. Thank you for hiring and retaining a top notch salesman. We had looked around at other competitive stores for similar products tonight and online, but the exceptional service from this gentlemen is why we choose to purchase here. Thank you again.

Tania, my salesperson at the Brooklyn store (opposite Barclay Center), was cheerful, energetic, personable, well informed, and was not pushy! On a previous recent visit, my wife bought a stove, and she's happy with the purchase and delivery. I'm a satisfied customer!

I have been shopping at PC Richard & Son for many years. The team at the PC Richard & Son in New Hyde Park lead by Saleh ** is amazing. They have gone beyond their service responsibilities to assist me in and satisfying every request I had.

I am so happy with my purchase of my Samsung washing machine! It exceeds my expectations & was delivered promptly the next day. I also want to thank your employee Kevin ** from the Rego Park, Queens NY store. It took me some time to figure out what I wanted & he remained pleasant, professional & absolutely attentive. Thank you again!

Bose Wave Purchase - My wife and I were very happy with our sales people. They went out of their way to explain and demonstrate the features of this product. They even offered follow-up help if needed.

I love shopping at P.C Richard. The lines are short, and the prices are unbelievable. The sales people and the managers are very helpful, knowledgeable, courteous, and pleasant. They take their time with each customer and explain the product. Also they price match.

Just wanted to say that I visited the Yonkers, NY location on Saturday night looking to purchase an car radio as a gift to my daughter. While you don't have a great selection of car radios, I did purchase one because of Mohammed. He was very helpful and thorough and made sure he had the correct answer to my question before he answered. It was because of him that I ended up buying a radio.

Jack ** is a highly professional salesperson. Jack's excellent customer service skills enabled me to purchase a fridge. Jack took the time and patience to assist me and to answer my questions about the sizing and selection of a refrigerator. In addition, the two workers who delivered the fridge were highly skilled in delivering and installing the fridge. The 3- to 4-hours window for delivery allows the workers to be more attentive, thorough, and exacting about the delivery and installation. I am completely satisfied with the purchase and installation of the fridge and I would definitely visit Jack & PC Richard when I am in the market for another home appliance.

I was greeted as soon I went into the store and assistance was provided by the knowledgeable staff member. Purchased some Beats headphones and was very happy with the service that I received. Great store, great staff, great customer service.

Mike ** and Fayia did a stupendous job in helping us decide on the best cooktop and also helped us through from start to finish. We greatly appreciate their help and guidance.

Delivery and installation was superb. They called 15 minutes before they arrived and wheeled it into the rear yard and down the steps to the basement. I had disconnected the old machine which they promptly took back up the stairs, into the yard which provided plenty of working room in the basement. The two of them worked as a real team and had the new machine installed and tested in fifteen minutes. They gave me the instruction book and some practical advice. I signed the invoice and they left. The entire process took about 25 minutes. BRAVO. EXTREMELY WELL DONE.

Had a Haier washer/dryer combo and after like 3 months it starting acting up. Customer service sent out 7 different people to try and fix it, but like I told them we needed new machine. They gave us credit for old machine towards new machine so we went to store at Atlantic terminal, and salesman Oscar and manager Neil took very good care of us with our new machine. If you're ever in Brooklyn definitely check them out.

Great and friendly service.

I thank the service I received at this location. Dean was great. I'll will continue to shop there for sure... Thank you for your care on my needs. Thank you once again.

Thanks, Mike ** If I'm buying again from P.C Richard & Sons is all just because of you. I wish all your customer service agents are like you. Thanks for resolving my issues and follow up calls till the issue is fixed. The 4 Star is for your responsiveness and your great value to the customer.

The 2 people that did the delivery were excellent and would rate them on a scale of 1 -5 would be a 7, 5 being the highest.

Recently bought a dishwasher from P.C. Richard & Son in Lawrence, NJ on Route 1. We had the best customer service. Mark our sales associate was very helpful and informative when it came to the different brands. The manager Andrew and Jack were very helpful and rectified an issue we had right away. Would recommend them to family and friends.

The Manager Neil is always so helpful... No complaints about this person or store. Every time I need something I always get it from there. I sent so many people to see Neil and they were always happy with his service.

The manager and salesman took very good care of me assuring me that my order was correct and that I had the best shopping experience that I could.

I would like to thank P.C. Richard & Son for hiring such wonderful employees: Managers - Juan & James. I was very disgruntled during the process of purchasing a tablet, which wasn't available in store. They both went above and beyond to locate it, and have it delivered to me. Initially, I did not believe I would have received it, and I did. I was and still is extremely happy with the services that were extended to me.

Partially resolved.

Bought an LG40LF6300 Television from P.C. Richard in Milford on 12/08/2015. Purchase from Salesman Robert was quick, easy and accurate. On 12/12/2015 the T.V. was installed by Adam and his associate on my daughter's bedroom wall. They did a great job! They were quick, very neat, made absolutely no mess and took all unnecessary materials away with them. The above model number price of the T.V. changed from $398.99 to $348.99. At the store in Milford on 12/13/2015 Dan the Manager quickly adjusted the difference to my account. Now in the market to buy a bigger T.V., will definitely go back to this store and would recommend the same installers to do the installation. Thank you.

So after shopping around for the best deal online as most people do today because life is so busy. I find that my local PC Richard's that in walking distance from my house is having great sales. So we apply for a credit card, get approved and was given the option to pick TV up today at the store next to my house GREAT! NOT after we submit order we print out order # and Temp card. To read in small print, you must bring card to store to pick up item.

My experience from ordering my dryer to the installation was superb. My salesman, Tony **, was very helpful and followed up on his sale. The installer was Eduardo. What a nice, helpful and respectful person he was. PC Richard should be very proud to have him as an associate

We recently purchased a TV, stereo and phone. We were hoping that Justin was there and he was. Just like last time he was so kind and helpful along with his manager Kevin and worker Jamie. We always go back because of all your wonderful staff and service. We also recommended your place and others have gone there too. So thank you for hiring such a wonderful staff. Merry Christmas to you all! Thank you Justin for being so patient too!!!

I purchased 2 Xbox 360 games and a ProScan TV at the Atlantic Avenue P.C. Richard in Brooklyn. Sherley was very kind and helpful as were every sales person that helped me that day.

Dear Sir/Madam, I am a fairly frequent shopper of P.C. Richards, but I just wanted to take a minute to let you know what a fantastic job your sales representatives do every time I shop at your store. In particular I appreciate the outstanding customer service that your sales representative Stephen has provided over the past few years. I normally frequent your location on Atlantic Avenue to obtain information & education before making a purchase. Stephen has always been attentive, helpful and extremely knowledgeable about your store's product line and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale.

Benjamin was the best at client relations. He made sure all of my consumer needs were met. Even when a few hiccups materialized, he went above and beyond to resolved the issues to my satisfaction and in an extremely efficient and timely manner. Well done! EXCELLENT CUSTOMER SERVICE!!!

I have dealt with the PC Richards in Carteret on multiple occasions since Hurricane Sandy. The staff is excellent, courteous and accommodating. Prices are great and they always deliver and install when they say they are coming. Having previously dealt with Sears and Best Buy, I strongly recommend PC Richards.

Purchased the Whirlpool French Door Fridge 2 years ago, no problems until recently. 3 techs came to fix but no resolution. Joe, mgr. at PC Richards, Nanuet, NY, has been an absolute gentleman and is replacing unit w/ a brand new one. Totally understood situation. I would most definitely shop in this store again.

Steve was very professional and knowledgeable about the products he sells. He also made it very easy and accessible for me to pick up my order at the PC Richards of my choice.

I've found the salespeople at PC Richards to be helpful, patient and courteous. Also, the store has a good return policy. When I bought a product that was a lemon, they were good about replacing it, and carrying the 2 year warranty forward.

This was my first shopping experience at your chain. It was an experience I will definitely repeat. My sales person, Ransom, was a pleasure to deal with - polite, friendly, knowledgeable, patient, and prompt and efficient. In 20 minutes, he had shown me both products and explained all of the warranty coverage and details I could possibly need to know. I left happy, with an appointment, and a new appliance sales person for the future. I was somewhat surprised there were delivery charges and my understanding was the installation of the oven was included in this bill. Ransom is an excellent reflections of PC Richards. I can only hope the rest of my experience goes as smoothly. Happy Holidays.

Andrew was extremely helpful and a very courteous salesman. It was a pleasure working with him and we will definitely be referring our friends and family to him.

Great service. Upon reaching the main door I was greeted by the store manager Robert and was helpful in price checking a couple of items and ringing out my order.

I was first greeted by a manager by the name of Joe and was referred to sales associate named Daniel. True to previous experience they were friendly and totally knowledgeable. The reason I love going to P.C. Richards for all my major appliances, including your mattress dept is that they make it a pleasure to deal with them. It is nice to finally find a big name store that stands behind their products and will take care of.

I had a great experience with Richard **. He was extremely helpful and knowledgeable about the TVs that I bought. He made my experience very easy. I would highly recommend him.

I was very pleased with both the sales person, Rob **, and the men who installed both my new machines. They were all very courteous and professional. All my questions were answered as well as any concerns I had.

Wanted to thank the salesperson and sales manager in this purchase. They made it easy and quick and answered all our questions. Great service. Will be sure to recommend a friend. Thank you.

I have gone thru "Hell" with 3 Samsung appliances. Tom bent over backwards to help me! After our oven and Microwave were replaced our computer broke down. I told my husband that we weren't going anyplace but PC Richards. Thank you! We will be back!

Michael provided outstanding customer service! I was in need of a dryer ASAP and he was able to assist me over the phone in finding a perfect solution. He was extremely helpful, listening patiently and asking questions to understand what I was looking for. Thank you!

Phone sounds great and offers so many features for a great price.

Went into P.C. Richard on Atlantic Avenue. Saw Neil the manager. Got a TV and accessories and a mattress. Prices and service was great and excellent selection and will be back.

I received an expensive TV from PC Richard & it had been damaged. After only one contact and no hassle, the situation was resolved within a few days, with the delivery of a replacement TV.

The PC Richards in Forest Hills is a very friendly store where they care about their customers. I know at least one of the salespersons by name. They maintain good records of customers and make you feel comfortable with your shopping experience.

This is our (spouse and I) first time making a huge purchase in PC Richards in Yonkers, NY, store number 46. Our experience was phenomenal. Our sales rep, ** Louis, was very helpful, efficient, and took our time into consideration. His superb knowledge on all the products in the store put my mind to ease as I had done my research prior to going to the store. We sincerely appreciate the company's employees' responsiveness and the way the employees' conduct business. We will recommended your company to others because of our satisfaction with your service. We look forward to doing business with PC Richards in the next couple of months since we still need to shop for more items for our new home.

I can't even do justice to the incredible customer service that PC Richards has. I purchased an UHD TV and not being very good with electronics, the salesman (Dayne) walked me through it. I had the TV for about a week and I then could not get a signal. I called the manufacturer for assistance, but that was pretty useless. I then called the store and they told me that customer service was closed until following day. I called store on the following day and spoke with Dayne who told me customer service could not come out my way for a few days - then to my complete surprise, he offered to come to my apartment after work to look at the TV.

After spending the last 2 1/2 + hours in your Norwalk store trying to obtain a replacement washer to replace the broken one that was purchased in this store, by my 72 y.o. mother, less than 5 years ago we have left the store exhausted and frustrated. Six weeks ago she began to have issues with the washer and contacted the warranty (she purchased) for the washer. After 3 service attempts with no repair and a mess left by the service guy, she was finally told that they can't find the part to repair the machine and would provide her with a replacement. This was only after she was told by a manager that it was her fault the washer was not fixed because she had to cancel a previous appointment.

From the very first Sanjoy was most helpful. He did everything to help me decide on a computer and then helped me through the process of setting it up.

Service from salesman was very good. He had all the answers for my questions and the prices were very good.

My experience with Heny and the salesman who helped us was fantastic. They told the truth and stuck to their word!

Scott ** is our usual salesman and a gem--when we need a bit extra he always calls Mike the manager who is also a gem. We LOVE doing business with P.C. RICHARD because the service we get from these two men is beyond outstanding.They both take care of us as if we were their family. We buy everything we can from that store and will continue to do so. THEY GO ABOVE AND BEYOND FIVE STARS!!!

I was very please with the professional attention given to me by Sales Counselor (** Alain). He was very detailed in his explanation of the products and services offered by the company (P.C. Richard & Son). I must say a very heartfelt thank you to Alain for his brilliant customer service.

This is my second trip to P.C. Richard's to purchase an item in the past 8 months. Each time, I was fortunate to be waited on by the same sales associate (John **). Time was spent in a positive way, at no time did I feel rushed or pressured. It is truly appreciated to be treated in a professional manner which made me feel as if I was important not only to the sales associate but also management. For any of my future needs for the items you offer, I can assure you I will return.

As a long standing P.C.Richard & Son customer, we cannot say enough about the fantastic customer service that we consistently receive from Clarel in the Elmont store. He goes above and beyond to ensure the best possible experience each time we place an order with him.

It was hard to tell it was my salespersons 1st day. He was great, quick & eager to help me within seconds of walking in the front door!

The day began as any other day except for the fact that our 10 year old refrigerator decided to not function as it should, that is to keep items frozen and cold. We soon found ourselves at our local P.C. Richard & Son picking out, purchasing and setting up the delivery and installation of a replacement. Our salesman was not only extremely helpful but knowledgeable and understanding about our situation. His help was a comfort to us, knowing that we were not only easily able to choose a replacement model but one that could be delivered and installed within days. Thank you for the service that you have given us. My recommendations go out to anyone considering the purchase of an appliance to check out your local P.C. Richards & Son.

It was a very pleasure buying a TV at this location. Good customer service.

We were looking to replace our existing TV, but we're not sure about the right match for us. We have shopped at P.C. Richards before and salesman ** helped us before. This time was no different. ** helped us choose from different brands. When our preferred size wasn't in display at the store ** didn't give up and searched online and got the size that we needed. ** is knowledgeable, professional and kind in his dealing with customers. Even though there is another PC Richards near our house we always go to him. In summary we were happy to make the right purchase this time and Mr. **' help was instrumental in our decision. We will recommend others to PC Richards and to **. Will shop again in the future.

I would like to make a moment and give you feedback on my recent Samsung 55' Curved screen TV. At the Danbury, CT. store. The sales associate Bill ** met us at the door, very professional and well dressed. I informed him what tv and model # I was interested in, and he took it from there. He advised me to purchase the Samsung sound bar, and power surge plug in. In today's world it's an asset to have an employee that shines in customer service. Bill is a credit to your company. Also I give praise to sales associate Richie, and the employee that wheeled the tv to the car. Thanks again for making my important purchase flawless.

As always when I call Neil ** at the Atlantic Ave Store Brooklyn, I am always taken care of with great service. PC Richards is a great store to shop at. I have bought quite a few things from him in the past and in the last 3 days.

Last Sunday we walked into the P.C. Richard & Son on Linden Blvd. The salesman was very friendly and informative. He helped us make our selection based on our needs. Jamiyl was great. Would definitely recommend him. The delivery men were also great. The delivery arrived on time and took less than half hour. I'm very satisfied with the whole experience.

Just recently purchased the whole 9 yards. First let me say that this company stands behind their product by replacing the microwave with a better/newer model for the same price as what we paid for the older model. Not to mention a couple of the items (i.e. Stove and Dishwasher) went on sale and a whopping $550 was refunded off of our purchase price. Love them!!! Bought my washing machine and dryer from them too and 5 years later no problems at all!!!

Very good sales and professional installation.

I purchased the warranty for a washer and it was damaged 4 years later. They were great about getting me a new machine.

Mr ** is a knowledgeable helpful salesperson. He was able to answer all my questions in regards to the TV equipment (Samsung Flat Panel TV) and the necessary items to attach other items to the set. I would recommend him to my friends.

I visited the Danbury/Brookfield CT store to purchase a 24" built-in dishwasher. I was immediately greeted and helped by Jeremiah. He was very knowledgeable and helpful and went above and beyond in every way. He helped me choose the right product and protection plan, listening to my needs along the way. I purchased the Bosch which was on sale. I received my installation and delivery promptly today and the 2 service personnel were polite and professional. A 5-star experience from start to finish!

Juan was our salesman and he is the greatest salesperson that I have dealt with. He is not pushy and knows his products what ever it maybe. Juan is the kind of person that goes way and beyond the call of his profession.

Good service. They couldn't install though because we have to replace sheet rock.

We had fantastic service, he was very helpful and courteous. A great salesperson. My son is very pleased with his bed. I will be definitely recommending others to go to P.C. Richard. Thank you again.

I visited P.C. Richard & Son today. It was a great experience for me. Sales Counselor ** was very cooperative. I bought ink and blender for my household.Mr. ** was very helpful to get my order. I am also happy with the manager Mr. **. He was so much cooperative also about a previous balance settlement.

The staff is very helpful and accommodating. Always eager to assist, answer questions etc. "Ben" is amongst one of the nicest sales person(s)/manager(s) I have met!

Customer satisfaction. I live in Manhattan New York and I travel 19 miles to go to PC Richards in Staten Island at Richmond Avenue just to purchase my products from the sales person Lenny. I really like the way they treat customers there. I'm very happy with the store and with the employee's name Lenny that been working at PC Richards for very long time. I'm happily and satisfied with the customer service. I've been a PC Richards customer for over 15 years and very satisfied with all the products they sell, the service they provide, the way they treat people as family. I would always travel 100 miles just to buy products from the sales person Lenny. Love the way he treats customers.

A shout out to Nicholas ** in the Enfield store. I had the pleasure of purchasing a dryer from him last night. Nicholas was courteous, informative and did not apply pressure. He answered all the questions I had and gave insight about the products that I was unaware of. I would highly recommend Nicholas to anyone who is in the market for an appliance.

I would recommend shopping at the P.C. Richard location on Flatbush Avenue. Staff was informative and helpful. The manager, Neil ** was very informative and professional. He made us buying appliances very comfortable and easy. I would return to this location for my next purchase.

Abu did a terrific job helping my husband and I choose all of our electronics and appliances for our new home. He did quite a bit of research, and then subsequently followed up with us to give us our best options. He was diligent with follow through, and when we had an issue with our washer/dryer fitting in our new home he helped us to easily make a change and find new models that fit. I would highly recommend Abu and PC Richard.

Alex ** the manager and Jaime the salesperson were wonderful. Alex went out of his way to make my P.C.Richard buying experience a pleasure. He was helpful and accommodating. So was Jaime the sales associate. I would highly recommend my friend to shop there. Thank you for all your help.

Sales rep., Mr. Ian **, was courteous and professional. I would recommend my friends to shop at PC Richards for the professionalism.

I ordered a washer dryer from PC Richard. The dryer did not work!!! Customer service showed how much it did not matter by telling me they would call a service!!! The next day!!! A brand new dryer!!! Or they could take it back next week!!! I will NEVER buy from them again!!!

I have 3 small children and don't have time to go into the store like most people can. After doing some research on washing machines online, I placed my order over the phone. The salesperson, Kenneth, was wonderful. He knew the product I was speaking of well and was very knowledgeable. He was patient, a great listener, and very thorough. He was a professional and what a model salesperson should be. He even gave me his cell phone number so I can contact him with any further questions! He exceeded all my expectation all around! I placed my order on Wednesday afternoon and my washing machine was installed in my home by 7:30 in the morning the next day!!! The Delivery men were also great... They covered my floor with a blanket to make sure it wouldn't scratch. Great job P.C. Richard! I will be back! Hopefully Kenneth will still be there when I am in need of something else!

I was help by a salesperson by the name of Johnel. He was very nice and helpful. I couldn't find the right game to get for my brother and he was able to tell me the best game that were out! I took his advice and my brother actually enjoyed his video game! I will come back to Johnel when I shop again for his great customer service!!

I went to this store (Elmont) for help with my dry problem and I spoke to the manager who was very helpful to me and help me in getting my appointment to get my dry repair. I will always send my friends and families to this store. The manager name is Juliam **. Great guy.

Alex and Naso were extremely helpful in helping me choose the right appliance! Courteous and professional. I buy all my appliances only at P.C. Richard & Son! Great experience every time.

The salesman Mr. ** was very helpful and knowledgeable and did not rush me through the process while I was deciding which washer I wanted to buy.

My experience was great based solely on the excellence of my salesperson. I actually felt that he care about me as an individual. Please do NOT add me to a mailing list. That would change my feelings. Thank you.

I went to P.C. Richard and met with Craig to plan out and purchase the 4 appliances I needed for my kitchen. He made this long process very tolerable by explaining the appliances and the coordination that was needed to find the right items. He made me feel very comfortable and answered all my questions and presented a few of his own. I went to the store with all my research and questions and left feeling I spent my money the best way that I could have. I hope the delivery and installation process is as successful as the purchasing.

Robert was very helpful in our choosing the right laptop to fit our needs. He was cordial and very informative. We have the laptop set up today with the new Windows 10 and are very pleased with our purchase. We would refer family and friends to P.C. Richard & Son for any purchase in the future.

I will return again and bring another customer for P.C. Richard's. Sales rep ** Delores was great. I like manner she presented herself, she knew her computers. Very knowledgeable about them.

Terry was incredibly helpful, personable and knowledgeable. We would highly recommend anyone to go and see Terry. As a matter of fact my mother-in-law is in the process of closing on a house and as soon as she does we will be bringing her to see Terry for all of the appliances.

P.C. Richard came thru to correct a problem with a defective Samsung microwave. After 2 unsuccessful attempts to fix it, they came back to me and just replaced it with a new one without any hassle at all.

My new stove, Samsung NX58H5650WS, was ordered yesterday (Friday, November 6, 2015), and was delivered today (November 7, 2015). Sharon was my salesperson and took care of everything. Today, Tom and Anthony delivered my new stove. They were friendly, efficient, and clean. They called in the morning to let me know the delivery window, came when they were supposed to, took out my old stove, and installed my new one. Plus, they had to climb up my narrow steps to the second floor to do it. Also, Tom showed me how to work the new stove. (My old one was 30; times have changed.) Needless to say, I am delighted with the stove and your always reliable and professional service. And just so you knew, I only buy my appliances from you. You are that good! Thanks.

As always I had a great sales experience. Steve the sales manager know his products and is the only salesman I will use.

I have been a loyal customer since the store first opened... Look nowhere else for what I want... Treated like a Queen... Will continue making as many purchases as necessary.

The salesman # ** Cirilo was friendly and helpful. I will shop again at your store.

We purchased a Whirlpool washer in Jan. 2014. Have had to have several service calls mostly due to machine leaking. This morning, the machine continued to fill up and drain and caused a mini-flood in the basement laundry area. I called your store in Manchester, CT and spoke with the very best representative a company could have, Dorothy. Within a few minutes Dorothy had resolved the problem. The defective machine is being returned and a Maytag washer is to be delivered tomorrow. I cannot impress upon you enough the quality of service Dorothy has always delivered. She is truly a sterling example of what customer service is about. You are very fortunate to have Dorothy in your employ.

We had an excellent buying experience with our purchase of a new dishwasher. Our salesperson, Leo **, was friendly, knowledgeable and patient in explaining the features of all the models we looked at, answered all our questions, and overall did a great job in guiding us through the purchase process. We have always had a positive experience with purchases at P.C Richards and this was especially true of this one.

Exciting place to shop! Giant tvs, music playing all over. Friendly people and very organized store. Free parking a big plus. Bought new Bose sound system and sounds perfect!!

SI P.C. Richard on Richmond Ave. provided a great customer experience. We were greeted upon entry but not smothered & the team was knowledgeable. Jimmy, Store Mgr. gets an A++++.

I am 100 percent happy with the service provided by manager Anthony from Woodbridge branch, NJ. He gave us the very best deal and we are very, very fortunate to buy the appliances from P.C. Richard & Son. Quality is the best and efficient.

Your delivery guys did a great job.

Manager Sheldon ** had ample product knowledge and displayed excellent customer service.

I went to this store to purchase a music system. The day that I went, I ended up leaving without making a purchase. When I returned a few days later, I was expecting to receive different service due to the fact that the salesperson might have thought that I was going to waste their time again. Instead, the second visit was outstanding, and the service was just as good, but this time the equipment that I was interested in was in stock. I love buying at P.C. Richard & Son. The service never fails me, especially when Jeffrey ** is involved.

I needed to buy a new drop-in stove and there aren't many around. I was concerned that a new model may not fit in my Quartz countertop. Warren, the salesman pulled up the dimensions on my 9-year old stove and compared it to his recommended new stove. Manny, the installer and his partner came at the exact time they said they would and expertly installed a beautiful perfect fit unit. Thank you all.

5 stars for enthusiastic personnel, helpful insights of items bought in order, and immediate willingness and agreement to ship items to work-site the same day.

I've always shopped PC Richard for all my family's electronic needs. I will tell you this, they all have great service ethics however the one in Carteret is by far the most attentive and professional. Their bargain clearance center is huge in back of the store and filled with surprisingly well priced goodies, some up to 75-90% off!!! There's nothing you can't find at the store that the manager and staff won't cater to and or work with you to get you best pricing. The manager is always on the floor greeting customers and assisting their well trained workforce. It's always a pleasure to visit there... and no, we are not related or have a known relative working there, they just make you feel like family. I like that...

I received courteous and prompt service while at store #51 on Atlantic AV in Brooklyn, NY. Sales rep treated me professionally.

I just want to state that I am pleased with the services I got at P.C. Richard from the sales person Don **, Richie **, and Neil **. They were extremely helpful in assuring that I got what I needed. I will purchase from this location again. This is not my first time at this location and I was pleased during my last visit as well.

I recently shopped at your P.C. Richard store in Brooklyn NY. Your salesman was very helpful to me and my wife who were overwhelmed with the vast choices in products we had to order. He took his time in answering all our questions. He researched sizes for us. He made us very comfortable in placing a large order. I was so impressed with his service. Thank you P.C. Richard.

Steve ** (manager) of the store was extremely helpful, welcoming, patient and was the main train we chose to buy at this store. He is truly a wonderful asset to the store.

Looking for knowledge and service - ask for Alex in Hauppauge, NY. I purchased a new top of the line curved tv and Sonos system along with some other accessories. He worked with me on price and made me very comfortable throughout the process.

The 2 young men that showed up to install my dishwasher today were a breath of fresh air. They were polite, neat, thorough, quick and very personable. They were both an absolute pleasure to deal with!

I sent my home entertainment system in for repair, upon getting it back I was told there was nothing wrong with unit and it came back broken, worse than when I sent it, and still was not fixed either. After speaking to several Reps on the phone one of who tried to sound as if he knew what he was talking about honestly sounded like a total idiot so much so I had to hang up in total frustration.

Ransome (Danbury CT store) provided excellent customer. Not overbearing when we entered the store; he just let us look and was available when we were ready with questions. Worked with us when we messed up the delivery schedule. The store was able to reschedule for the next day. Delivery men were nothing but professional. We'll definitely be back for future purchases.

Installation of Dishwasher & Stove & Removal of Old Ones. Expedited service of the above handled incredibly efficiently and graciously by Ordering Department and by the 2 men who came to install the new appliances and remove the old!!! 1st Rate Service, I definitely will recommend to all my friends!!! (I already sent an e-mail to the Supervisor for the Ordering personnel detailing how extremely pleased and grateful I am for their wonderful service.)

SUPERLATIVE EXPERIENCE...Joe ** is the best salesman ever. He made it easy, was totally knowledgeable and the kind a person you want to recommend to all your friends and relatives...which I will do. The installers were terrific, meticulous, and even though we had one little problem, they handled it with expertise!!! PC Richards is definitely on the A-list to refer!!! Thanks again...love my new kitchen...it looks wonderful!!!

I have shopped at both Big Box and Neighborhood Appliance Stores and P.C. Richard is by far the best in my experience. Knowledgeable, friendly, helpful sales people. Extensive display of products available and good follow up if there are any problems. AND FAIR pricing.

Order can be found by phone# **. We signed up to purchase a cooktop. We were told they had to survey the installation area to make sure it would fit. We had a window from 1-4pm and they finally arrived after 8pm. Truck broke down. They said it wouldn't fit and a different cooktop would be much more expensive. We found another installer and he measured and said it would fit. We told PC Richard we would pick it up. When would it be available? They said Thursday.

I do not recommend PC Richards. Using them has been a nightmare. First, my fridge did not work and leaked all over my new floors. They tried to service it 3 times and it still leaked even though it was "fixed". After three times, they switched it out and damaged my floors removing the old one and spilling the leaking water all over. When I called to complain about the old floors they told me that they spoke to a "flooring expert" and it was an existing issue. This is all without looking at the floors. Next, my Bosch washer doesn't work. It has been serviced 3 times and still not working. I have to take off work and stay home for all 6 of my servicing issues. I am about to dispute the charge on my credit card unless the defective washer is removed from my condo.

Though it is killing me not to, I will not give names of folks who disrespected/lied to me at this time but should a "real" person in charge want them, I will supply them. Purchased a small fridge (14 cubic in) back in May/June. Never bought from them before - supposedly had a good rep. Walked in, got welcomed by nice associate. Size I wanted not on floor but was shown one in 16 inch and told it was exactly same only small size I wanted. Paid with credit card and all done in 15 minutes. This was only good part of my experience! Choose a delivery date & all was set up. Delivery guy spoke VERY limited English (Slavic/Russian). I asked a few questions but he couldn't really respond. I know nothing about this appliance but he assured me & said "Plugged in - give 2 hours to put your food in" & he was gone w/in 15 minutes. Hours later, I put in my items.

So I purchased the latest 'iPad Mini 4 16GB' tablet yesterday at 4 pm (10/8/15). The only way to purchase online said for in-store pickup. Okay, fine. I was able to locate and choose the Patchogue store, on Long Island. Since I work in NYC, I 'figured' I could place my order at 4 pm and pick it up by the time I got to Patchogue, later last night around 730 pm. Nope. Wrong. Today is Friday, 10/9/15, and I still have yet to receive an email saying my item is available for in-store pickup. I emailed 'Support' earlier this morning and asked what the hold-up was. I even asked if they could please look into seeing if the item was available at the nearest PC Richard store, near my job.

I recently purchased a Jenn-Air appliance package from PC Richard in North Haven. As soon as I walked in the door, a gentleman was passing by the front door he was clearly busy. With papers in hand, intercom paging him, and customer saying "thank you so much." He looks at me and says hello, shook my hand and introduced himself as Justin. Not only was his greeting warm and sincere, he didn't ask how he could help me or why I was there, he welcomed me to the store and asked if I was there for the birthday celebration sale, or just passing by. Odd, salesmen always use the same two lines. Nothing like this.

I was at store 1159 Roosevelt Ave, Carteret, NJ at 9 pm. I came down from Syracuse to buy the TV from this store as my cousin told me that they have good deals on TV’s. He (Ikram **) just got the 65" from this store about 2 weeks ago. There was sales guy name Kevin who was helping us, showed us one floor TV 55" 4k uhd which was listed for 1170. He said that if we like it, he can do it for us for a 1000. We then told him okay that we would buy this and he then walked to the manager to get permission from the manager I believe and came back telling us that the manager is not coming down more than 1100 so I am so sorry. He also said that since it is the end of the month, maybe that's why he is not coming down more just to get his sales more to get a higher bonus, but if we come back tomorrow he could try to get him to lower the price.

They live up to their word!

Purchased LG TV 3 years ago... regular warranty just ran out; fortunately we purchased extended warranty. Called P.C. Richard on Monday morning 8:30 am to say TV light on but no picture or sound. Repair man cannot come to home until 4:30 Wednesday. He was at my house for about 5 min and said TV needed new "motherboard" and it would take 3 business days to arrive. Should have the part by Monday. HAHA...

I bought a $50.00 pillow. It gives me lots of neck pain. I brought it back to PC Richard at the time of 3:40 to 5 pm, spoke to John, "Manager," at the Central Park avenue. He was sorry for not being able to receive my pillow. He says, "Policy says they are not refundable."

I received a call from Michael at P.C. Richard & Son corporate office. He was very helpful to me and understanding of my situation. He offered compensation for my trouble and, as a result, I will definitely give P.C. Richard & Son another shot.

I went to PC Richard and Son on 08-16-2015 and l did buy a game console. No sign at cashier at the entrance and no one warning you about their return policy procedures. The console wasn't work. l went to the store to exchange due to its damage and they said that aren't responsible and once you get out of store they don't do return or exchanges - it's their policy. They are robbing the clients by selling broke products as new. The manager just laugh on me and told me "it's your problem not mine." To me this is a big scam and fraudulently way to steal millions of dollars from customer. Investigation and audit must be done.

Bought a washer dryer from PC Richards. Had to wait a week to get it. When they deliver, it's only 1 piece washer no dryer. Terrible, just bad.

Purchased a mattress set on March 8. Had it delivered March 13, 2015. Left the box spring covered for a while and a couple months back I took the plastic off. I have been noticing I was getting bit up but never thought anything other than mosquitoes could be the issue. Sunday I found a bug crawling on my leg in the middle of the night. Lo and behold it was a bed bug. I never in a million years would have thought bed bugs would have been the issue especially since in March when I moved everything in my home was purchased brand new. So after flipping the bed and box spring they were embedded in the box spring. I immediately searched the rest of my home and came across nothing. Nobody else in my home has any bites on them. I'm assuming since I keep a clean home and I'm constantly vacuuming and disinfecting. I kept them confined to that one space.

I went to PC Richard outlet to a washer and dryer in New Jersey. My dryer just stop working. First let me tell you the dryer is only two (2) years old. It was brought in the year 2013. Call PC Richard and being that I do not have a contract for parts and labor there is nothing that they can do for me. Now on the other hand coming time for me to renew my contract on my washer which was brought @ the same place. The washer starting acting funny but I must tell you that also with the washer after one years of me having this washer I've had a water pump put on after one year of me purchasing this washer. OK. Now the water pump went again. But the second time PC Richard gave me credit. I really need to get some answer asap because everyone knows that something like a dryer or washer you are to have it for a least 5 years. People, from my mouth to your ears DO NOT GO TO PC RICHARD OUTLETS FOR NOTHING.

We punched the Sharp 70-in 4K Smart TV. When we turned it on there was a line across the screen. I called Sharp to ask what could be the problem and they said they would send me a email to start a case. I waited days and no email. So I called P.C. Richard and the next day there was a tech at the house. It was determined it could not be fixed and we decided to spend more for a trusted manufacturer instead of a replacement. P.C. Richard was there to help so we were not stuck with a broken TV.

P.C. Richard made good in what was a bad situation. They were cooperative and fair. Thanks for taking responsibility!

I bought a Computer, Sat 7/20/2015. Sales Associate didn't explain the return policy. I wanted to return and exchange bigger size but their return policy, once you open the box you can't return it.. Does it Make sense? BEST BUY WILL TAKE IT BACK. WHY DON'T THEY?

Made a settlement on an account.. May have another acct?? Can't get info despite calling. Return receipt mail from Feb!!! Called again today.. India? For credit history. Already was hacked ten yrs ago.. J.** received 2/12.

By far the worst customer service I have ever crossed paths with. Received numerous repairs on a washer Whirlpool that the service dept told us was repaired and apparently never was. We set a load to wash downstairs in the laundry room. I went to the make drop offs to camps, by the time we returned to put the clothes in the dryer the water had completely come out of the washing machine and spread throughout the kids room and damaged their floors and my eldest daughter's property that were in boxes for her return to college. I received the run around the machine till finally they credited me for another washing machine.

I was shopping for a mattress and went to the usual suspects then remembered P. C. Richard now sells them so I went in to give it a try. The prices marked were the same as everyone else but then the sales rep gave me a quote when he knew I was shopping and told me for that price I had to do it before Sunday. I went back Saturday, the salesmen, Vince, was working with someone so I had to wait 45 minutes for him. I was not happy but they were there first. I told him I'll take the mattress and now he said the price would be $20 more and on a $150 mattress that's a lot, or he would have to call the manager. I told him to call the manager, who said he will not live up to the price Vince gave me. I wasted over an hour at the store, left pissed, bought the mattress elsewhere for an extra $15 and after buying lots of things at P.C. Richard I will not return.

Bad experience with PC Richard's extended warranty. Expect a week for a tech to come diagnose problem (even if you identify issue yourself they won't order part first) and at least another 5 days for a repair (and that's assuming the part is available for overnight delivery--which in PC Richard's world takes 2 days). Even if you live a stone's throw from a store they're either hopelessly understaffed or don't care enough about your broken dishwasher or other major appliance to get it repaired any faster.

After confirming a scheduled delivery, it was also confirmed that my old appliance would be replaced. That was annotated on my billing receipt for my records. On the date of the delivery the delivery people refused to take the old appliance. Granted the appliance is large but the large size was noted as well. When calling P.C. Richard & Son to try to rectify the problem, the salesman that sold me the item, Donald, and the manager, Ricky, were very disrespectful and aggressive with me. Both were reluctant to even try to help find a solution to the problem. I had to personally call the corporate offices to try to have someone pick up my old appliance. I understand that someone may have made a mistake but these two gentlemen were apathetic to the point of uselessness. Needless to say, a solution could not be negotiated.

My D/W broke two months ago and despite my ignorance in the electronic field, I immediately knew it was because the side clips of the internal L-shaped flush pipe broke. Only after one month!!! Since I called them for the first time, PC Richards showed up 4 hours later than planned in that day and they came out that the wash motor was broken... I waited another month for the replacing part to be available and finally when somebody from PC came, they told me that it wasn't the motor but the internal flush pipe that needed to be changed. I am now in the waiting line again, I do not know for how long again. I am very upset! Will never buy anything again from PC Richards and I will never use their service anymore.

A saleswoman opened a credit card in my name without telling me. That was over ten years ago and I will never ever buy a product from their Patchogue store or any other store. I do not recommend them to anybody.

I have purchased 7 appliances, one appliance was delivered with broken part on dishwasher. When plumber went to install he noticed broken part. I called PC Richard. They expect me to wait one week for a new part to be delivered. I have dealt with manager in Babylon NY ** and was told one thing by him and another thing has happened. I have gotten the run around since this happen. All 7 appliances were purchased at once, spent a lot of money at that store and getting nowhere. I also ordered a adapter kit for microwave. Was told it was in, drove to warehouse, wasn't there, sat there for 20 mins waiting while they said they were looking for it.

Proscan PLDED3273A - Purchased 2 tvs 5/24/14. One went black Monday, June 15, 2015. The warranty was 90 days labor and one year parts. I called PC Richards and was told it would be $90 just to come out. The volume works fine. I can even see faintly the screen. It's like one of the bulbs that light the screen went out.

The worst, worst service ever! I have shopped with PC Richard and Son for over 10 years but I will never go back. After 4 years my W/D combo broke. PC Richard could not fix it and I had to purchased new W/D combo. Two years later the new dryer broke. It took me 6 weeks back and forth with PC Richard. They keep sending unqualified technician who now in addition broke the washer. Technician was rude and unprofessional. PC Richard is not standing behind their damage.

PC Richard in Woodbridge NJ On 3/31/15 we bought a Whirlpool Cabrio washer and dryer, a salesman named ** helped us. I wasn't happy with the washer, so I called the manager (**)... and asked him if it was possible to exchange my washer, he said yes I can. My husband and I got to the store. ** was helpful but he was busy so he sent a salesperson to help me, who was not helpful at all. I wanted the washer with the extra feature that said "deep water wash". Rather than deep water soak, two different things. ** told ** to write the order and he got confused between two washers and ordered the wrong one.

We have bought our appliances at P.C. Richard on Broadway Upper West Side for the last 10 years. Always fairly happy with the choice and installation. We purchased a microwave and decided to buy a service contract through P.C. Richard The microwave stopped working after less than two years (not their fault) but it took us 6 weeks before getting the issue resolved. First, it took one week to schedule a repairperson to come. Then he said he needed to order a part which took another week to come in. Then it required two repairmen to fix which took about another week and a half to schedule because it's difficult for them to schedule a two man team.

There was a problem with my parents’ stove where there was a clicking sound coming from the stove. All knobs were off and there was a smell of gas. I called PC Richards who sent out a tech who stated that he would have to order a part and she would be without the use of the stove for a few days which my mother refused and he changed statement where he would be able to install a new part tomorrow. I called the customer Service number when my mom called me to let me know this the fourth time this has happen with this stove which she purchase new and she keep having the same issue.

On February 14th, I bought a dryer from PC Richard. It was delivered on February 19th. I just had them drop it off because my son and I were going to swap my old dryer for the new one. The space is a little confined and it is easier for my son and I to fit in there. Once the new dryer was in place, I pressed the start button and nothing happened. The next day, I called the service department. They told me to get an electrician to check the outlet. I wasn't paying for an electrician to check an outlet that was working prior to a new dryer being plugged into it. They begrudgingly set me up for service. On Feb. 26th, PC Richard Service came and discovered that there was indeed power going into the dryer, but something was wrong internally. The very nice service man said he would have to order parts.

My washing machine started leaking two years into its five year warranty period. During the first appointment, the technician said that he would need to order a replacement pump. The pump would be delivered to my residence and I would need to schedule another appointment to have it installed. His estimate for how long this would take was 5 to 7 days. From the technician's company's refusal to give me a tracking number, I'm sure that the order for the pump was not placed for another two weeks. The pump finally arrived 3 weeks later (instead of 5 to 7 days later as originally estimated), and I had to wait one more week to get another technician to come to install it. The second technician was late.

On 2/16/15 I found an amazing deal on their website, that I couldn't pass up. It was for a desktop PC that would suit not only my gaming needs, but also my photo and video editing needs (have a newborn and wish to cherish the moments). I noticed the PC around 7 a.m. est and waited until 2 p.m. to make the purchase, in case it changed. Checked order status around 8 a.m. on 2/17/15 and it had changed from processing to pending merchant action. Checked bank statement at that time as well and saw they had taken payment for my order. Now excited about my deal of the century I went about my day.

I purchased a washer with Sears many years ago and had it installed with absolutely no problem. I have ordered new hoses for the washer. The washer was very old and I decided to buy a new one with PC Richards. I paid for installation, leveling of the washer, and removal of the old one. The men from PC Richards removed my old washer but said that they couldn't install the washer because they did not have the right size hose and I needed a pipe. Needless to say they left the washer not leveled and they cut the existing hoses that I already had.

My GE washer is 15 months old. That means it's only 3 months out of factory warranty. It is broke. I called service department and was told its $99! just to come out. I told him that was ridiculous - response was that is their policy. I said thanks but no thanks. I am furious. $500 and it's broke. I don't have that kind of money for a service call and then pay to get fixed. BTW washer doesn't even get that much use. There are just two of us. So frustrated.

I ordered a main control board for my ref. When the technician came he said that it was the wrong part they had sent me. I called them asking for a refund. They gave me the runaround. Must have spoken to at least 9 people. They kept saying the supervisor Rich would call right back. He never did. I called customer service again spoke to Jessica. She kept saying it was my fault for ordering the wrong part. She said I have the recording. I said "Play it for me" and she said "I don't know how" and said I don't know what the issue is.

I had a laptop on layaway, the day I went to pick it up they didn't have it. I was told, “Come back in 2 days and it will be there.” The associate advised me to get anti-virus. I got it expecting the laptop will be there. I went back no laptop, I asked for a refund. They said, “No give me two more days it will be there,” they promised. I went back and nothing. I ask to speak to manager. He told me the person I spoke to before was lying when he said he was the manager. So not only I had to wait and keep going back to the store, the people who worked there lied about their position. After over 1 1/2 weeks of every two days going back to 86th street on the west side, I finally got the laptop. And they was a little nasty to me even though I spent my money in that store.

Purchased a refrigerator about four years ago. Now I need to have it serviced by their service department and they are completely clueless. A service technician comes out on 12/6/13 and orders the part. I received three missed calls. I contact the number and all I get is a recording. After a week of trying to get through to them I call my local store, speak with a manager. I was told that someone would call on Friday to let me know the time they would arrive on Saturday. No call on Friday. I received a call from the technician on Saturday @ 8:10 am. Was given a time between 11-2. At around 10:30 the technician calls back to inform me that he doesn't have all of the parts and will have to wait. On 1/5/15, I receive a message that I need to contact the service department to schedule the appointment. I call on 1/6/15. The part is not in yet, why would you be contacting me?? It now is a month, the problem has not been fixed. I have a service contract, that I purchased at the time of the sale. Your company is Nationwide, don't you care how you are being viewed??

After 1 year of having the washer/dryer the dryer no longer dries nor gets even remotely warm! Called store directly, they can't help, have to call the repair dept. I call - the girl on the phone was nasty with no personality to deal with the public. I bought the 5-year warranty so this should be easy right??? Wrong! She has to call the outsourced repair vendor Dependable. She tells me Monday morning they will come. They will call in morning with time frame.

Who waits 9 days for a T.V to arrive from Long Island to NJ. Long story short if you (PC Richard) do have products in stock at your point of sale or a nearby warehouse stop selling that product and avoid having to make up outrageous stories as to why you cannot receive your item.

I purchased a Samsung dishwasher in July of 2013 and paid for a very expensive 5-yr extended warranty. In October the dishwasher needed to be repaired and I had to wait over a week for a repairman to come to my house, then several more days for the appropriate parts to be ordered. Last week the appliance malfunctioned again and again I had to wait over a week for a repairman to come to my house. The malfunctioning appliance displays an error code which tells the repair service the appropriate parts to order. On the first call, they just didn't order the parts and dispatched a man to my home with no parts at all. On this second call, the same error message was displayed and the parts were allegedly ordered, but the repairman who came to my house said they weren't stocked on his truck. I had to wait all day today, the second day in a row, for a service man who has just arrived at my house, more than an hour after the time frame I was allotted. Super unhappy with the customer service of P.C. Richard and Son.

After scheduling an appointment for a new washer repair for leaking water no one came and cannot have service until next week. We purchased an extended warranty but cannot seem to get service. Employees at PC Richards not helpful at all. Disgusted.

I needed new pulleys for my dishwasher. It felt like the door weighed 50 pounds. New pulleys were installed but by coincidence, somehow the latch was damaged. They came back to "fix" the latch and now the water leaks, the latch is even worse. Now the Parts are now longer in stock and I need a new machine. But the parts were not an issue when I was billed $280 for a repair. October 2014 and you wonder what type operation they are running.

I called the P. C. Richard 800 number for service since I bought my Samsung Refrigerator 1-1/2 years ago and was under full warranty. The girl on the other end took my information and said someone would be in touch with me. Five hours later, I called the number again. This time I got a new person who had robotic questions and answers. She said someone would be in touch with me before the end of the day. She said they were trying to find someone to come out in my area. When I questioned her as to what would happen if they couldn't find someone, she said they would give me a new appliance. I was so baffled by her answer.

One of my online order was cancelled without any notification. They really need to work on their customer service. Two of my other orders were cancelled just because they have a policy of not selling items to resellers. Really??

I have been TRYING to have my LG Washer Dryer serviced for over a month now. After evaluating the machine, they told us they need the parts ordered. Since then, the excuses for not coming range from "I don't have the parts today" to "We need two men to do this job so we won't be coming." I have taken time off from work to wait for them, and wasted countless hours of my weekends to no avail. I am STILL waiting for someone just to call to reschedule the appointment for a 4th time and I am still without a washer/dryer. The communication and professionalism of this department is severely lacking. I cannot recommend purchasing anything through PC Richards after this horrible experience. If you do, you better hope you don't experience any technical problems...

After a year and half of service visits to fix my 2 year old Samsung refrigerator - I had to argue with them to replace the unit. They did - with a Whirlpool on Oct 4th. Delivery man jammed it in my doorway scraped fridge and door frame, busted the hose for the ice. 2 visits later - finally have ice but dispenser won't dispense now.

Having the most horrible service from PC Richard EVER!!! On 10/14 I called for service on a dishwasher under warranty. Earliest appointment available was Friday, 4 days later. Was given a window of between 2 - 5 pm. I called PC Richard at 5:10 because there was no tech, and no info given, and was told he is "probably" on the way. The technician finally shows up at 5:40. There is no apology from either the tech or the call center that the technician shows up 40 minutes late. The technician dropped his tools on the floor and saw there was an error code on the dishwasher. He called someone and was told (I heard both ends of the conversation on the speaker) there was a water channel that needed to be cleaned and that the part should be replaced. He got up to leave and was not telling me anything. I asked him what was going on and he told me the channel was a problem to clean and he did not want to do it. He said he was going to get the part ordered and would call in a week or so to set another appointment. I waited about 30 minutes and called the "Service Center" and was told the tech had not updated the call yet and I should call back the following day.

I purchased a whirlpool refrigerator. This refrigerator has needed service more than 6 times. I purchased an extended service contract. I was hung up by their corporate off 7 time in one day (631 843-4300). I was then told that I should read the fine print from a Martha who was a supervisor for P.C richards. I told them I got an e-mail for a repair on Thursday 10/16/2014. I waited till about 11 am then call. They told me it was for Friday 10/17/2014. I have an email that states 10/16/2014. I was also told I would have an early appointment for Friday as my wife was in the hospital. It is currently noon on Friday and still no serviceman. I call again and was put on hold for 10 minutes then no answer.. I was told that I should be interested in my wife's health not the refrigerator. I am a 20 year customer of pc richards. I will not buy again from this company. I will do business with bestbuy from now on. I have spent 40,000 or more at pc richards over the years. The service sucks the customer service. Don't buy there, go to bestbuy. They're a better company.

On Thursday 10/9 I purchased a stove for delivery Saturday. I was to call Friday after 9pm to obtain my 3 hour window as directed. There was no answer and I called several times. I called customer service - they stated usually not in am but I continued to call number without success. Saturday at 9 am the delivery man called that he would be there in 20 minutes. I was not home - was in class. I explained the previous details and he said he would call back after 11am when I would be home. He never called. I called him 2 times - called customer service 2 times and the store 2 times - each time was unsuccessful in getting a status. I tried to cancel order by calling those same numbers and just got the run around and was put on perpetual hold. I sent emails to company with no response. As of 10/16 still no response and no refund.

Do not!!!! I repeat ... do not shop for appliances at PC Richards!!!!! I purchased 5000.00 plus worth of appliances in August 2014 for my newly renovated kitchen... hence, I am still awaiting as of October 2014 for my stove and oven to be delivered. They told me at the time of purchase all the appliances were available. Then their story changed to their store policy for delivery is 3 weeks. The situation is so bad the appliance manufacturer called me direct... gave me a one week arrival date... again. Hence today is October 11, 2014 and I am still awaiting the appliances.