P.C. Richard & Son Reviews

I had both items installed on the same day. The 2 men arrived early, were courteous, informative and stayed to make sure everything worked before they left. Cleaned up in the kitchen as well as the hallway. ** in the Manhattan E 86th St store was great in selling, no pressure but followed up before and after the install.

I am very happy with the service provided at Ralph Avenue Store #35 2259 Ralph Avenue Brooklyn, NY 11234 on 09/10/2016. Sales associate ** was very knowledgeable, patient, accommodating, responsive and thoroughly professional. This young man presents the information and expresses his suggestions so clearly that it was quite a pleasurable experience for me making my selection of a major appliance (which is sometimes quite stressful).

I purchased a GE GTWN2800D2WW (serial # LF105371G) in June of 2015 from PC Richard & Sons. It worked wonderfully... for only 5 months until December, when drum came loose & needed to be replaced. The repairman said it was a flaw in the manufacturing process, a screw was not tightened properly in production, causing it to vibrate loose. A new drum was ordered & replaced, but never worked properly since! Repair service came out 5 more times because the clothes would not wring out properly leaving them soaking wet. And every time the repairman gave us a different reason: don't mix towels with lightweight clothes, use the power spin option only, don't use the extra-large load size, blah, blah, blah!

My experience with the Union Store on 22. A young man that works there his name is Robert he corrected on my problems and made it happen for me. I'm so happy that they have a responsible person working there. And he also got back to me when he said he was. The problem with was fix and I'm so happy that I did business with them. And yes I will continue shopping there like I've been for the last 20 years and recommends all my friends and family to always go to P.C. Richard & Son on route 22 in Union.

I knew I needed a new computer because after 8 years, I guess, mine is running pretty slowly loading all the media that sites have now. Murat was sure to look at the RAM capabilities, and then the storage, the process speed and the number of USB ports, how the monitor worked, etc. etc. Things have changed so much in the last 8 years, there are new things, new ways of doing old things, etc. and Murat was knowledgeable about all of it. I felt in really good hands. And his suggestion of buying an HD Tv instead of a monitor (for the same price) was genius. He also explained the technical help line I signed up for so I know I can call them and what they'll do for me to set up the new system. Fantastic. I'm old and this stuff scares me, actually... I always assume something's going to go horribly wrong. But it's really good to know there's help at the end of the phone line!

All of our kitchen appliances are from P. C. Richard & Son – but as important as the appliance is the care and service provided by your tech (Alex from PA – I’m sorry, I don't have his last name). Today, Alex saved the day by repairing our Samsung RFG293HARS. I returned home from the hospital yesterday to find my Samsung in the midst of a meltdown! I called your service center, spoke to Arlene, and she assured me that she would have a tech here by this morning and she did and she assigned your best tech!!! Whenever Alex is assigned the service call, he is a signature tech! He always diagnoses, repairs, and completes the job efficiently and effectively, and through previous experience, we have faith that it is done well. We have had other techs with mediocre results; but Alex's work is always exceptional, and he has never had to return to revise the repair.

Must tell your sales guys were great, so friendly and made me very comfortable. Delivery: I was called in the A.M. with a delivery time, must say they were prompt - as a matter of fact 2 minutes early. Set-up and removal was painless and fast, the delivery guys were GREAT. Thank you.

I wanted to take a moment to thank P.C. Richard & Son for 2 absolutely fantastic people they have working for them - Evelyn in Long Island NY and the manager of their Union NJ store Jovar I believe his name is spelled. Both of these people went way above what probably most others would have done to make sure a customer was happy. These 2 people definitely should be commended for going out of their way in making sure satisfaction was of utmost importance. I cannot thank them enough and P.C. Richard & Son should be proud to have them as dedicated employees. Thanks again to both of them and P.C. Richard & Son.

Purchased Clothes Dryer. Salesperson was excellent, dryer was delivered as scheduled on time without any problems. Totally satisfied with machine, price and service.

I had a wonderful experience when purchasing an A/C wall unit. Dealt with store manager and sales associate to find the right unit. This was not an easy task for me but the staff at the Newington store assisted me in getting the correct unit. My next appliance purchase will be at PC Richard & Son.

We have always been pleased with the service we have received at PC. Our purchases have always performed as the associates have suggested. We have also been amazed at the polite and accurate service if we call with a question especially about electronics. Recently we were asked to buy a refrigerator for a 102 year old friend who had not had a new one in decades and is still living on his own. Once again you folks came to the rescue. So when we decided to a new mattress on Labor day we decided to give PC a chance. We could not have had better service anywhere. The service was prompt but not pushy. The associate was helpful and knowledgeable even though he covers many areas. He took his time with us and at one point we even had a round table discussion with him and other customers. If the delivery goes as well as the sale we will be ecstatic. Kudos to #** Larry - who just called to update as I was writing this.

I am very pleased with the service provided to me by Martin ** and Joe **. They helped me with my decision and were patient with me. I thank them for their expertise and will recommend them. When I come back for additional items, I am reassured to get quality help from them.

The salesperson was knowledgeable and helpful, even took the time to show me other offers in the bedding section as I told him that I just moved into a new apartment. Mohammed was a nice guy and the overall experience was pleasant and I will recommend friends and family to your store.

As far as delivery time, they were to their word and arrived exactly at the time they said they would. The one delivery person was able to remove my old refrigerator without issue especially since I was concerned it was too big to get out of the kitchen. What I did not like was that once the new refrigerator was in the door and plugged in, they were ready to leave. They handed me the receipt expecting me to sign before I even got a chance to look over the refrigerator. I ignored their request and asked them if they could put the handle on the bottom freezer and they insisted it didn't have one.

The store manager, Steve is always so helpful and knowledgeable. The salespeople are right there to give you advice and guide you. This is the store I always go to when I need something from P.C. Richard and I always seem to need something. Love buying with the promotions!

My experience at PC Richards was and always is a pleasure. Timothy ** is an excellent employee. He has great customer service skills which keeps and has kept me coming back as a customer to this PC Richards in particular. I have purchased several other items over the years from him as well, such as, a Washing machine, tv, and Ac. and todays purchase of the mattresses and frame.Thanks to Timothy ** knowledge, courtesy and over all professionalism which makes me want to keep shopping with him.

We have been PC Richards for over 40 years! Each time we shop there, we have the best experience because every salesperson greets you like you are an old friend. They are very helpful to get you the best price for the appliance, computer, or mattress. Yes we purchased a mattress from them as well!

Ref: Mark **[& **] helped us select 2 major appliances. They are knowledgeable and most helpful and thoughtful to us. They gave us all the time & space we wanted to - so we could make our best choices peacefully. PC RICHARDS MARKETS WELL & FAIRLY AND WE LIKE THEIR CORPORATE ATTITUDE!

Being in the customer service business I know what good service is, and I definitely know what GREAT service is. I walked into PC Richards today needing to purchase displays (TV's) for my call center. Marvin immediately suggested what products would be the best for me. He conferred and confirmed his solution with his team member Jermaine. Less than 20 minutes after I entered the store - I made my purchase and was on my way. The service and professionalism of these 2 men was exemplary. I would be remised if I didn't spread the word. Have a question about electronics, large or small, or any of the other products PC's sell - go see Mavin and Jermaine in the Co-Op city store and 'I'm sure you will be happy. These guys were simply outstanding and I wanted to take time out to personally thank and commend them.

I have been purchasing appliances at PC Richard, Deer Park, NY, for over 24 years and will continue to only buy from them. Not only are their salesmen, namely Scott, Edwin, and Tony, pleasant to deal with, they are also knowledgeable, patient, and above all fair. Making suggestions regarding the right products for our needs, and offering unbeatable prices. I must also extend my compliments to Anthony from their Service Department. He is conscientious, well trained, neat and detail oriented. I trust him in my home and love the fact that he takes his work very seriously. I would highly recommend PC Richard for all your household needs.

I recently purchased a Samsung washing machine from your store in Babylon, N.Y. The manager of the store Mark **, saw me walk in and was right there to help me. He showed me the different types of washing machines, and gave great customer service. I have been to many stores to purchase products but I have never had the customer service that Mark gave. Your company is very fortunate to have such a great person working for you.

I bought a remote for my new T.V. I checked with LG and they said it would work with my TV. After getting the remote it did not work and after a long conversation with LG they found out it was not compatible. The folks at P.C. Richard were super friendly, helpful, courteous and took care of the return. Very, very please and I know where I will get my electronics in the future!

We are remodeling the kitchen in our new home and went to P.C. Richard at 136-03 20th Ave, College Point, NY. I cannot speak highly enough about the excellent service my wife and I received from ** and **. They asked our budget and worked within it. The refrigerator, stove, microwave and dishwasher shown to us was exactly what we were looking for. ** was extremely helpful in coordinating our delivery. Our delivery man, ** took great care in delivering our appliances. Thank you for such great service and we would highly recommend P.C. Richard!!!

The salesman was very helpful and knowledgeable about the products purchased. I will always come back to PC Richard and look for this salesman. I am a return customer.

Purchased a refrigerator, stove and washing machine. The final products and delivery process was seamless. On time 2 gentlemen extremely helpful. A+ to sales, service and delivery!!!

Cooktop - Great pricing and customer service provided.

The sales counselor Mr. ** went out of his to way to locate the Frigidaire air conditioner that was outstanding work. To me there is no rating for that and before Mr. ** help me I was getting the runaround from the other representatives. I guess there are still people out there who still care about the customer and not just number.

We dealt with Greg who was a real pleasure to work with. We also met the managers who very very friendly, courteous and professional. We would definitely go back in the future and highly recommend this store to others to visit.

Great news if you need to replace an old air conditioner. Dayne is a wonderful sales person and Mike and Kevin (#**) do a fantastic job with installation.

I really appreciate it how the salesperson explained everything to me. He gets a thumbs up. He made a good selection and I'm very happy that I made the purchase of my LG today.

Smooth transaction. Very helpful salesman.

Great experience buying a printer today. ** Ralph was very helpful and knowledgeable in the products and is a credit to PCR. Thank you.

P.C. Richard can thank Cathy ** for keeping this customer. The experience before her was horrible but she changed all of that. I hope you appreciate her for her work because most of the others we dealt with will hurt your brand.

We would like to commend Sales Representative Glenn ** for providing outstanding customer service. We have worked with Glenn for almost 15 years for all our appliance needs. He is very professional, personable, knowledgeable and friendly. He makes my wife and I feel like valued customers. We are always well informed by him and are never rushed. We feel Glenn deserves to be recognized for his outstanding customer service. Thank you.

Kitchen appliances - Scott was very helpful in helping us find everything we needed for our new home. He had a lot of knowledge when it came to the appliances and their uses. He helped us out with measurements and recommended different things if we made a bad choice. I had a very pleasant experience and ended up buying 4 appliances thanks to his help. Thank you for having such wonderful experienced people working for your store!!

I would like to praise Mr. ** services for the superb client care skills. He was reliable, consistent, not pushy but provided with useful information for an informed purchase making decision. I ended buying more of what I wanted thanks to his flexibility and accessibility. The date I purchased I met Mr. **, the store manager. It was clear that there is an excellent relation and the manager supports his staff for great service. I would like to congratulate both for making my purchasing experience surprisingly comfortable. I will strongly suggest to potential buyers to go to this store and look for these two servers in particular. First time I bought from PCR and will continue doing through them in the years to come. Thank you.

Riverhead store 14 - I cannot say enough wonderful things about Hank ** and Rick **. I was so pleased with dealing with them today as I purchased kitchen appliances. I was shown everything. All my questions answered. They are so pleasant. Educated with every product. I'm very pleased with my purchases. I will recommend them to my friends.

Surround sound connection - If I can't shop at P.C. Richard & Son for electronics I would be very disappointed. I purchase all televisions etc. there. Everyone is very pleasant and eager to help. I am in love with P.C. Richard & Son. I am a senior citizen and they are patient with me.

For 3-1/2 weeks I did not have a working refrigerator. Although the salespeople (Lucy & Silvio) were very helpful, when it came to returning this expensive new Marvel model, Tom, the manager of Chelsea store "passed the buck" & told me to call the service center where Tom said they would take care of taking away the one that didn't work and replacing it with the new one I picked out. Another week went by. Lyle who promised to "take care of everything" never even called me back. It wasn't until I mentioned I had spoken to a lawyer that something was finally done. No food allowance was ever offered me for all the food I lost or the meals I had to eat out or all the calls I had to make!!! What a disappointment that you don't stand behind the products you sell.

My husband and I were in desperate need of air conditioners for our new home. We visited the closest PC Richard in Hauppauge (store #8). This location is well maintained and the employees very attentive. The manager Alex #** was extremely helpful. He made sure our purchase satisfy our needs at the very best price possible. I would recommend visiting this location and seeking Alex. I look forward to shopping at this location again.

The attendant, Andrew, in the store and the two delivery men were amazing. They were courteous and very well mannered. Did everything in their power to please me! I am more than happy about my entire experience with PC Richard. I will always go back. Thank you. I commend the delivery men and Andrew!

The salesman, Chris **, was very polite and answered all of my questions with professional demeanor and courtesy. He was very patient with me. The delivery was punctual and the delivery men and installers were superb. They were neat, pleasant and mannerly. I would definitely recommend your store and service to anyone.

Would you believe that one of your managers physically got into his car and drove to Wendy's Restaurant on Route 17, Paramus, New Jersey (across from my favorite P.C. Richard & Son store in Paramus, N.J.) to personally resolve a technical issue that prevented activation of my five (5) Wendy's gift cards that I bought from P.C. Richard & Son only minutes earlier?!! This is incredible customer service and outstanding leadership in the field of business and corporate management. I was highly impressed by this act of kindness. I only wish that I could recall the name of this extraordinary P.C. Richard & Son manager. This happened last week in the afternoon. If you find out his name, please thank him from this research scientist (me!) who has brought many of her appliances and home equipment over the past forty years from P.C. Richard & Son in Queens, N.Y. and in New Jersey.

I recently purchased a VCR from Robert ** which he installed on a previously purchased TV from him. His product knowledge and interpersonal skills are exceptional. He is a model sales rep for P.C. Richard & Son.

Excellent job! I already have recommended someone to go to this store and see Lee.

It was a pleasure to buy from P.C. Richard. Every step along the way was a friendly and professional experience.

I am a very happy customer. Thank you for the wonderful service.

Frank the sales associate at P.C. Richard & Son was very helpful in placing my order for a next day delivery. The delivery was prompt, the delivery men were swift and efficient bringing the fridge up a flight of stairs. They didn't take the old fridge as expected claiming they didn't have room in the truck and another crew will pick it up. I didn't buy that explanation and asked them to take the fridge down and place it on my porch. I promptly called the store and said they would come and pick up the next day.

We had a fantastic sales representative ** at the P.C. Richard store 136-03 20th Avenue. Very helpful in helping me select an air conditioner. Please go by that location to experience customer service at its best.

Tech was Alex, he was great. Knew exactly what was wrong. He ordered the part and fixed it right away. Great tech, should be more like him.

This is my 4th appliance from P.C. Richard. I have had excellent service from purchases with Dan **, Manager to the deliveries. Today, I received the washer I purchased. The delivery crew was excellent, very polite, on time and efficient. Dan ** just called me to check on delivery. Thank you P.C. Richard. You have excellent representatives for your company.

This location was very neat and the employees were very attentive to me. The manager (Oscar #**) was also very helpful with helping me decide on what would best satisfy my needs within an air conditioner with the best price. I look forward to shopping at this location again.

I had the best experience working with J.B. He cared about my needs and bent over backwards to give me the refrigerator and price I was looking for. I always recommend P.C. Richards to all my family and friends. I am and will always be a loyal customer.

Great sales people, great prices, fast delivery. I was very pleased when I visited PC Richards for the first time. The salesman that helped us was very knowledgeable and not at all pushy. He explained the products in detail and did not try to upsell me. They price matched to make sure that I received the lowest price and delivered my washer and dryer in 2 days. The delivery men were very nice and showed me how to use the appliances. I will definitely be returning to PC Richards in the future.

The sales representative that helped me, William, took his time going through the different options of kitchen appliances I had to chose from. He was very detailed and helpful. He did not make me feel like he was coercing me to just spend a lot of money, but rather ensuring I got what best suits my needs. Thank you William for your guidance, and doing it all with a humble demeanor!

They were knowledgeable, neat, courteous and efficient - great representation of PC Richards.

I would like to pass on a complimentary note of praise for Pedro, the manager at the College Point store. His personal demeanor, as well as his professional handling of my concern were of the highest standards. His conduct should be the standard for all the managers within your corporation. Thank you very much for having managers like Pedro on your staff.

P.C. Richard has a delivery time notification in place but did not work. Scheduled time between 7 and 10:30. No updates from delivery people. By calling I found it was changed to 12:30. At 12:30 I called and found out they will be a few hours later. Lost doctor appointment and day's pay since I am self-employed. Only updates I got... wasn't me calling them. I would NOT use this horrible delivery service that you have to pay for by the way unless you have time to sit around all day.

I purchased a refrigerator and stove at the location E. 86th St. store. Omar ** was the sales representative. He listened well to our description of our needs and guided us to exactly the right products for us. He worked quickly and efficiently and we felt he was respectful of our time. The delivery personnel were prompt and equally efficient, patiently explaining how the appliances work and being careful of our floors and walls. One of the installers accidentally put a 4-bit screwdriver of ours into his toolbox by mistake. That's where Chad ** comes in. Omar and Chad helped us get the item back by persistently reaching out to the distribution location. It seems like a small thing, but that's the kind of service and personal attention that will keep us coming back to P.C. Richard.

My experience at PCR was very good with the help of the sales rep Kevin **. He was so helpful in helping me with my purchase. It would be a pleasure to recommend to any customer.

I am very happy with the service at the store and delivery men were very helpful and courteous. I have purchased several appliances there and will continue to do so.

As always an easy and efficient transaction by Jimmy **. He is always responsive and gets our products quickly without issue. Thank you.

My experience couldn't have been better. I had a very knowledgeable salesman (Glen, **). The delivery was made on time by a very efficient team of gentlemen: Dave (**), Phil (**), Joe (**). They are a credit to your business! All this after a miserable experience with Home Depot whose delivery team was rude, left without leaving the paid for refrigerator according to my signed contract. From now on in PC Richards is where I will be shopping!

After four days without a refrigerator, I was stressed to the max. We were greeted by a salesman, Michael, who was personable, knowledgeable, and efficient. He helped us find just what I wanted. However, after measuring the area, it wouldn't fit, so it was back to the drawing board. Michael and the manager, Jerry, helped me find another model. There was no high pressure, just a knowledgeable and caring person. He arranged for next day delivery. I can honestly say I will never make an appliance purchase at any other store. I was so impressed with the individual attention, knowledge, and diligence in making sure I was a satisfied customer.

I had recently purchased my refrigerator from a salesmen named Craig. He was very helpful and informative. He helped me find just the right model that would work for my needs. He was patient and very thorough. He knew all about different styles of fridges and was very helpful.

I purchased a GE Cafe range and GE microwave. I was assisted by Mohamed salesperson #** and I was very pleased with the service, price, delivery arrangements, and professional advice. I will highly recommend to a friend.

Russell was pleasant and helpful from the moment I entered your store on Kings Highway. When the staff assigned to bring my air conditioner to my car did not respond quickly enough, Russell carried it out himself. Really great guy...

Our experience was great. In and out.

Suzanne ** and Chris went above and beyond their duties. I had a broken Air conditioner that I purchased late last August. After speaking with the manufacturer who didn't care, multiple service people who couldn't service the unit. Sue solved my problem and made me feel confident I purchased my appliance in the right location. Sue should be recognized for her excellent service and I would tell anyone I know to ask for Sue!! She cares in today's world where good customer service has been forgotten!

The experience I had today while shopping for an air conditioner at the College Point, NY branch of PC Richard & Son was truly excellent. Thanks to the professionalism of sales representative Janesa **. Janesa was extremely courteous and friendly. Her knowledge of all the products under consideration was first-rate! Her explanations guided me through the maze of options, and left me totally confident that I had made the right choice for my needs. It was truly a pleasure to work with Janesa **. I would return to consult specifically with her at PC Richard & Son when shopping for appliances in the future.

I was very impressed with the level of communication between store workers and their manager, and the continued communication with their repair people. Within three days my problems solved. Thank you P.C. Richard for standing by word. Very satisfied customer.

I can't give 5 stars just because all the trouble I have before I meet Anthony, a Manager from Watchung Store. He was the only one out of almost 5 rep that really want to help me to solve an issue that someone else did. I was trying to buy a window AC. I went the store in Rt 22, "the boat", my experience was just awful. I'll never buy anything from there. The worse Customer service. Then I went to Watchung store, they don't have the unit it in store, so I ordered. When they received it they call me saying is ready for pickup. When I get to the store one rep told they don't have it. WTH, I just received a call saying totally opposed. Instead of help me to find out what was wrong, he tried to sell me another unit.

When Samsung refunded the full purchase value of my 4 year old refrigerator which had died and could not be repaired, I compared fridges and warranties in both Best Buy and two P.C. Richards stores. P.C. Richard in Forest Hills on Queens Blvd. had a greater selection of fridges at great sales reductions. Roy **, my sales counselor, was friendly, very professional and he knew all his products. He not only helped me find and select the fridge that was perfect for me and my family for $500 less, he also helped me qualify for 12 months 0% free financing. Additionally, I compared Best Buy's 5-year warranty which was $249.99, while P.C. Richard's was only $175.00. P.C. Richard is also able to deliver my fridge on Sunday as opposed to Best Buy I would have had to take a day off for a Monday delivery.

Once again Constantine and Gus at the PC Richard in Astoria Queens have shown me amazing customer service, courtesy, and knowledge. They make shopping here a pleasurable experience taking the time to explain and answer any and all questions you may have. It's worth the drive even if you live far. It's my preferred go to store.

My old refrigerator finally died, and I had to purchase a new one - asap. The salesperson at PC Richard was very knowledgeable and patient. Even after I changed my mind and wanted to buy another model - no problem. I received next day delivery. The delivery men were very efficient and careful. The night before someone called me just to check on the measurements where the refrigerator would go. I want to add that I never could have bought this through the internet and that we need places like PC Richard to see the products and talk with the sales people. It was a great experience, and I will be shopping there more in the future.

The salesman, Sanjoy was very helpful for my sister and I when we were searching for a notebook. He was very knowledgeable and helpful. I would recommend him to my family and friends.

Joe at PC Richards went above and beyond to make sure I was satisfied with my recent purchase. I will continue to shop there for all my major appliances!

Help after outside company failed to provide service - I had a service contract with PC Richards for air conditioner repair. The company that was sent was in company and did not provide the kind of service I was used to. Mr. ** manager of the Northport store was very helpful in solving all my.

I have recently purchased a refrigerator to be used in garage from P.C. Richard in Ledgewood, NJ and Manny has been my excellent sales representative for the past 4 years. Previously, I had worked with Manny to furnish a rental property with appliances, replaced old appliances in my house with new ones as well as purchased refrigerators for my company's kitchen space. In every experience working with him and the P.C. Richard branch has just been excellent! Their service and delivery system of P.C. Richard are outstanding. The email notification and delivery windows are always met. The delivery folks have a great attitude in general. I would highly recommend P.C. Richard & Sons if anyone is in the market for appliances.

Excellent service from Nick at Central Ave Yonkers store. Nick really came through for me... My fridge broke at the last minute the day I moved. I got to the store late in the evening and Nick arranged for next day delivery... It doesn't get any better than this. Thanks Nick!!!

Brian and Mike in the Bayshore NY store are always helpful and always get everything I need in a timely manner. They truly give the customers wonderful service. Thank you guys.

Met Marcos who was efficient, knowledgeable and eager to help. Bought two (2) TVs and a radio. Great experience in and out. They even unboxed a 60 inch TV to make sure it worked. Great idea. Need a fridge, barbeque and outside speakers. Will return in another couple of weeks to make purchase.

I needed a microwave for my daughters new apartment. Wasn't too sure of which make or model but Paul ** was a very patient & knowledgeable salesperson. I am a thorough consumer & was checking all the reviews on each model I was interested in. I told Paul he could wait on other people & when I decided on my purchase I would call him over. He said no he didn't mind ALL my questions. What a pleasure to deal with him - NOT pushy at all. He rang up my purchase & put it in my trunk. All done. :)

Best location where you can find all electronics you might need. Best customer service. Who can ask for anything but the best staff. Highly recommend this location.

I have been shopping for years at PC Richards. The customer service is exceptional, especially Ralph at the Ralph Ave store.

I have purchased many things at PC Richard and my experience has always been a very good one and this purchase was no different. The sales people were very helpful, knowledgeable, professional and went out of their way to accomplish any personal requests I had, ultimately delivering the experience every customer deserves. Based on my consistent experience, I will continue and remain a very happy and loyal PC Richards customer! I've always felt that the backbone to a successful business lies in the hands of the help they employ!

The refrigerator is beautiful, quiet and efficient!

On 6/17/16 I purchased a Weber grill in store #39. I did research on said grill and when I requested assistance, Gregory explained all of the features of the grill. Whatever question I had, he had the perfect answer. When I asked about delivery, he asked "When do you want it?" I said the next day. True to form Gregory made it happen. He is a great asset to P.C. Richard & Son.

They were very efficient & professional, deliver on time & we are very happy about the service you provided.

Loyal customer purchase a new range and Weber grill. The grill was put together very shabby. I guess they only do a good job with the display model. 8/6/16 was the first day I was able to use the grill and the base separated from the grill. I'm enjoying the oven though!

The young man who took care of me was very informative and knew what he was talking about. Very friendly. He was very helpful and told me about all the brands that were available. I haven't been so pleased in a long time with the service I received in the store. Thanks.

Excellent as usual with service, attention and respect. I am very pleased and will recommend to anyone. Enjoy dealing with Mohammed **. We have established a relationship that I know when I go to him I am getting the service, the knowledge and the right recommendations to match my needs and budget. Keep up the good work all.

The two associates arrived on time and were excellent in their service. They were pleasant and instructed me on how to operate the dishwasher. You should applauded these two associates who provided magic to me.

Never have I been to a store with such great customer service!! In particular Jammie who has helped us with many purchases from appliances to home stereo and TV over the past 20 yrs!! Mr. Richards would be proud!!

I received delivery of my gorgeous refrigerator and stove today. From the initial order at the Roxbury store to the delivery at my house, it was a great experience. The guys called me to let me know when they would arrive and they were right on time. We had just refinished the floor and they carried the appliances in so as to not harm the floor. I am very pleased and would go back to PC Richard again for other appliances. Thank you so much!

Benjamin was very helpful and knowledgeable about product. He made me more than happy with item I purchased.

We, Michael & Nadia **, purchased a refrigerator from P.C. Richard with help of a sales counselor Mark. I want to note that Mark was friendly, attentive and knowledgeable without being overbearing, very helpful in choosing the right model for the best price, suggested useful options and volunteered to search for a rebate. This was our second purchase from P.C. Richard, and in both cases the overall experience was rather pleasant and the price competitive, so I wouldn't hesitate to recommend this store to my friends for similar purchases.

Really knowledgeable, courteous and friendly employees who made a somewhat difficult transition to a new city much easier. I was particularly impressed by how thorough and well-trained the employees were. I would definitely return!

I had been looking at a specific 4k TV for over 8 months. With plans to buy in Delaware for tax free shopping, I decided to stop at PC Richard before my trip. Delvon greeted me, I explained to him my plan. He suggested he could come close to the price, and crunched some numbers for me. Delvon was a pleasure to hang with. This being a MASSIVE purchase for me, Delvon gave me the space I needed to make my mind up. He was a great sounding board for my apprehensions, and was straightforward on what, and what he didn't know about the product.

P.C. Richards: Your service tech Radu is the best of the best! He first came to my house 2 months ago to service my dishwasher. While replacing a part for the dishwasher he also reset the temp. settings on my refrigerator and gave me a tip on the ice maker in this unit. His job was to fix my dishwasher but he went beyond this to help me with another appliance.

Marty was great as always. Love my GE refrigerator.

We found great service in showroom and delivery.

Purchase of range. The salesman was helpful and courteous.

New ac and installation - I had a great experience with P.C. Richard from working with Tom to order the ac to the installation guys. Everyone was was very communicative, professional, and nice. Based on my past few experiences with P.C. Richard I have grown to have real brand loyalty. I feel like they are one of the few companies left that has customer service and knowledgeable employees. I trust your company. Thanks for another great experience.

I purchased my KitchenAid dishwasher 2 years ago so my warranty was still in effect. The upper tray came off the tracks because the plastic support system cracked from the weight and use over the past 24 months. Apparently KitchenAid has replaced the plastic parts with metal parts which makes more sense. After calling a few customer service people in the Farmingdale, NY P.C. Richard office and kind of not getting a clear answer for a few weeks, I was finally introduced on the phone to the very sensation office manager Cathy. She took charge and handled my case with more speed, professionalism, and attention than I have ever experienced. Thank you P.C. Richard for having a pro like Cathy working for you. My washer was fixed within 24 hours and Cathy was contacting throughout to make sure I was a satisfied customer.

The extensive product knowledge of your salesmen allows me to buy with ease. Junor was the only one that I have used for the past 20 years. Recently he was busy so he ensured that I was attended to. Julious helped me earlier this year and based on his suggestion I bought the best kitchen appliances which I am super pleased with. Now come the blazing summer heatwave and I needed air-conditioners. The store was really busy so Junor started with me but Carson came over and offered to help with this undecided customer. His patience and willingness to answer my numerous questions was exemplary. His product knowledge and attention to details were impressive. Needless to say I left with few units and the surge protectors. Again I am a satisfied customer who will definitely return.

Managers Tom and Alfredo and Customer Service Representative, Matthew, should be congratulated for outstanding and excellent Customer Service skills. I enjoy my shopping experiences at P. C. Richard & Son over the years and more recently making a purchase at the West 23rd Street store location, Manhattan. I hope to remain a loyal customer, moving forward.

Good job as always from the P.C. Richards team. Thanks for your service.

Excellent service by salesman Richard ** from Enfield, CT store. Courteous, well mannered, and knowledgeable about the products he packaged for me. Quite impressed with the Samsung package he put together.

Salesperson was very knowledgeable about the products.

Excellent little cooling machine. As soon as I set it up, it had the small room I put it in. Cool within minutes. I would recommend this appliance to anyone. Happy with it!

I ordered this on Monday and the new AC unit was installed on Thursday... Very pleased! Jerry @ Union Square was very diligent!

My experience with P.C. Richard & Son was excellent. The salesman Ernest at the Levittown, NY store location is a wonderful salesman. He is very informative, personable, very nice, patient and easy to contact (which is very important) and made my whole shopping experience worth returning to P.C. Richard & Son to make a second large purchase. I would recommend Ernest (P.C. Richard & Son) to any of my friends. Ernest is the World's Best Salesman!!! I am so happy and please with both of my large purchases from P.C. Richard & Son and again Ernest is a Wonderful Salesman. I do plan on returning to P.C. Richard & Son to purchase additional items in the future.

I had been having problems with a washing machine that had been purchased from P.C. Richard in January, 2013. Thinking that the machine was no longer under warranty, I went to the Bellmore store to see what my options were. I thought that I might have to purchase a new machine, because the cost of fixing the machine might have not been worth it. Dvir would not let me buy a new machine; he looked up my account & told me that it was still under warranty. He had a serviceman come to the house and repairs were made (he had to come twice because two different parts were broken).

Hello, yesterday 7/26/2016 I had my first experience with you purchasing 2 pairs of Kicker 6x9 speakers and a Kenwood head unit. I was assisted by John (**) who was very knowledgeable and very helpful throughout my entire buying process. We went through all speakers and he gave me personal opinions on the different units, all very honest and helpful. I was also assisted by Jason the GM at the time who gave me and my father a very generous discount as we have shopped with PC Richards for years and purchase almost everything under the sun from you. Both employees, when noticing I wasn't being assisted, jumped to assist me which was very great. I didn't go 2 minutes alone without having someone ready to assist me. Overall experience 10/10 and will be returning to purchase more at PC Richards, thank you.

My husband and I were very pleased with our overall experience at P.C. Richards. Andy, the sales representative couldn't have been nicer or more knowledgeable. Kyle, the store manager, and Aaron were also very helpful. In our mind shopping here gave us the whole package. Very good people to deal with. Our experience was an overall pleasure. Even the two gentlemen that made our delivery were great. Thank you.

I've been shopping at PC Richard for over 20 years! At least 99% of my purchases have been through Stacey **. She is wonderful and makes every transaction as easy as 123!!! My most recent transaction was difficult because of a disagreement between my wife and I, but because of Stacey the transaction went as smooth as it usually does and we are now enjoying our brand new AC! She is the best!!

I wish to express my sincere thanks to George at the Greenvale, NY store who helped me purchase the right products based on my needs and was extremely knowledgeable and helpful.

We recently purchased 4 appliances from PC Richard and have had the best experience working with Salesperson Osama and the store Manager - Martin **. They have demonstrated what PC Richard products and service stand for. At our age they have been very patient and helpful.

Nasso was very helpful. I came in with a model that I wanted and he suggested something better. He asked question to make sure I knew what I wanted and if his suggestion was something I would have wanted. Very good service!

Refrigerator - My experience was excellent. The salesman Matt ** was very helpful and knowledgeable in helping me make the right choice. I will come back again for my next purchase.

The whole experience was excellent. The delivery team did a great job. I'm very happy.

My salesperson George in the Bensonhurst, Brooklyn PC Richard location was wonderful. He was so knowledgeable, helpful with all my purchase. I recently got all new kitchen appliances and was completely satisfied in all my businesses with PC Richard. I love to recommend him to all my family and friends. They must see George at PC Richard.

P.C. Richard & Son is a very nice store. Was waited on with courtesy and delivery was right on time. Problem refrigerator was not leveled and had to have serviceman come back to adjust. It's better, but refrigerator squeaks and the door is hard to open, once you shut the door, you have to wait 3 or 4 seconds before you can reopen the door again or you have to use two hands to reopen the door.

I have had several buying experiences with Ivan ** and the Astoria PC Richard location. I have to say every single time was a pleasure. He is very knowledgeable about all the products they carry at the store and what is the right fit for your need and budget. I keep going back and will continue to recommend Ivan and this location to anyone shopping for their homes.

The salesman, John, helped me in the store and he was extremely professional and helpful. The sale went smoothly! The delivery went extremely smooth! The men who delivered at my home on ** on Saturday, July 23rd were very careful and friendly! They called to let me know the timeframe of when to expect them. Then, they called me letting me know they were 8 minutes away. It was the best delivery I have ever received. I wish all deliveries would go as smooth as this one had. Thank you very much!

I recently purchased a refrigerator. My salesman was Moe. He couldn't have been more accommodating. No high pressure just the facts but very very nice. He is a credit to PC Richard.

The sales rep was very nice, he knows his job, was very helpful. Would recommend him to my friends. Great job.

On two separate occasions, we recently purchased a cooktop and a television the P.C. Richard store in Lawrenceville, N.J. Please note that we live approximately 30 minutes away from this store, but feel that the service and selection at this particular store is so outstanding that it is worth the drive. From the sales people who have waited on us to the store manager, we cannot say enough about how pleased we have been with everything. We would highly recommend this store to anyone who is looking for appliances and electronics. In this day and age, it is nice to deal with a store where the service is at such a high level, and where the sales staff and manager will do everything to make sure you are satisfied with your purchase.

We went to P.C. Richard & Son to get an AC and a fan. We meet an nice agent named Mohamed. He helped us nicely to get them. We did appreciated his knowledge and advice. We will be back for more.

My salesperson was knowledgeable and helpful in picking the right TV. The manager was very helpful in my purchase.

Purchased a tv. Rob ** at New Hyde Park store was always helpful. Very good person to deal with. Always go to Rob.

My wife and I were very pleased with the service that we received when shopping for our appliances and bedding. Matt, Danny and Richard were quite helpful in guiding us with a correct decision as to which items to choose. All three gentlemen were educational with the information delivered to us. They were all professional, courteous and very much an assistance. Please pass on our thank you's to them.

On a whim we passed by the Rockville PC Richards to look at Air-conditioners. We had the pleasure of being helped by Abid. We are glad we did. He was very helpful in selecting the proper size and model A/C. He was not pushy and let us take our time to decide what we wanted to do as we were not sure if we were ready to buy at this time. He was so helpful and got us the best price. We decided to buy it right then and there. We will definitely take the trip to this PC Richards all the way from Manhattan as this is a first class salesperson. So when you go to this location ask for Abid. You won't regret it.

Dishwasher purchase - Great, easy shopping experience. Chris ** helped us decide what worked best for us and explained every feature to us. He was knowledgeable and friendly. We've purchased appliances here before and we're very pleased.

Sale was uneventful and Clifton did a good job. Afterward however things fell apart. We provided measurements for space for refrigerator and we were assured that it would fit... It didn't! I had to hire a carpenter to cut my cabinets. Secondly, we were charged $95 for connection of water supply. Water supply was in place and merely had to connect it (20 seconds). I complained and was promised a $45 credit from Jose (Manager) and I have yet to receive anything! I've called three times and not even a courtesy return call. Finally I got Clifton again and he assured me that he would follow-up on it. I have yet to receive the refund and still no phone call.

Great job by your sales rep who took care of everything revolving around my purchase of a GE dryer. Great price and delivery and installation was next day! Will highly recommend the Mount Laurel store! Great job and awesome service!

Buying a refrigerator. Great, fast service by Mark ** at Norwalk store.

After some initial problems with the television due to factory issues, and a second tv delivered was damaged in the box, a brand new tv was delivered and set up without question. It took a while to get the final delivery, but at all times Ernie and Isiah at the Freehold store kept in contact with us and made sure we were satisfied. I will go back to PC Richards for future purchases.

Had tech 3x to house for same problem. Light wouldn't go on when opening door which made panel buttons not work. Covered under mfg warranty, Whirlpool refused to replace it, stating prob didn't happen enough times. Went to Union, N.J. (store#62) spoke to gen. manager Robert **. I was very upset & explained my issue. He was so nice & calmed me down. I've been a loyal customer over 20 yrs. My experience with Mr. ** was wonderful & he replaced microwave within 2 days no questions asked!

The experience of my purchase was very nice. The salesman was very helpful.

My experience with Scott, my salesperson in the North Haven PC Richards location, was wonderful. He was knowledgeable, helpful and was not "pushy" or trying to sell me something I didn't need. I recently purchased all new kitchen appliances and was completely satisfied in all my dealings with PC Richards, so of course I purchased my new TV and Bose sound bar from them also. From sales to delivery and service I highly recommend PC Richards for all your needs.

Manager sale person are great. Had problems with microwave. Replacement was quick fast. Will go back.

P.C. Richard was amazing! I came to them in need of assistance. I purchased a refrigerator from a competitor and the lazy delivery team refused to deliver due to a space limitation. It turned out that the lazy delivery team were also inept because they measured the space incorrectly. I purchased a similar unit, although a different brand from P.C Richard. I explained the situation with the space and they took it and ran. The sales person and Manager were making calls and arranged NEXT DAY delivery of the new unit I purchased. The P.C. Richard delivery team were on time (actually early) and delivered the unit with NO ISSUES. THANK YOU P.C. Richard. Customer Service is NOT dead with these guys in your camp!

A good family friend recommended I see Clarel at your Plainview location when SuperStorm Sandy struck in 2012. I needed to replace my refrigerator and wanted an experienced and honest salesperson to help me through this process. Trust was of the utmost importance. Clarel was assisting several customers at the same time. I watched him extend the same helpfulness and courtesy to everyone -- not an easy task. I could have asked another sales clerk to assist me, but my friend's endorsement convinced me that my wait would prove to be very satisfactory.

Salesperson, Janesa, is definitely an asset to your store... Really very comfortable dealing with her... She is KNOWLEDGEABLE, EFFICIENT, VERY PERSONABLE, ACCOMMODATING. There are many salesperson out there to help BUT Janesa does goes the extra mile and a pleasure to deal with...

Mike in store was respectful, polite, professional, went out of his way to remedy situation. A pleasure to do business with. Many thanks to you Mike - is now all sorted. New a/c was delivered and installed - all smooth sailing. Very professional and courteous. Just need to check on warranty now, since model #/ serial #s are different.

John helped us to make our experience amazing. Will be going back to this location for sure.

I ordered a microwave online that ended up being back ordered and I needed a microwave ASAP. Michael and John were so helpful exchanging my order for a different microwave that I could take home that day (and was even cheaper!) :) Thanks guys!

I typically do not leave reviews but felt compelled to do so after the experience I just had with PC Richard. My plan was to go in and conduct further research on a major home appliance purchase. Mike ** did a stellar job selling me the products. I went in with no plans to buy anything and ended up purchasing an entire kitchen ensemble. After much thought and consideration, I ended up going back the next day to upgrade one of the appliances that I had purchased. Mike ** again was most helpful in providing me great value and service. Ramy ** (Asst. Mgr.) helped seal the deal. What a great team! I would make another purchase there any day with those two.