P.C. Richard & Son Reviews

On 2/16/15 I found an amazing deal on their website, that I couldn't pass up. It was for a desktop PC that would suit not only my gaming needs, but also my photo and video editing needs (have a newborn and wish to cherish the moments). I noticed the PC around 7 a.m. est and waited until 2 p.m. to make the purchase, in case it changed. Checked order status around 8 a.m. on 2/17/15 and it had changed from processing to pending merchant action. Checked bank statement at that time as well and saw they had taken payment for my order. Now excited about my deal of the century I went about my day.

I purchased a washer with Sears many years ago and had it installed with absolutely no problem. I have ordered new hoses for the washer. The washer was very old and I decided to buy a new one with PC Richards. I paid for installation, leveling of the washer, and removal of the old one. The men from PC Richards removed my old washer but said that they couldn't install the washer because they did not have the right size hose and I needed a pipe. Needless to say they left the washer not leveled and they cut the existing hoses that I already had.

My GE washer is 15 months old. That means it's only 3 months out of factory warranty. It is broke. I called service department and was told its $99! just to come out. I told him that was ridiculous - response was that is their policy. I said thanks but no thanks. I am furious. $500 and it's broke. I don't have that kind of money for a service call and then pay to get fixed. BTW washer doesn't even get that much use. There are just two of us. So frustrated.

I ordered a main control board for my ref. When the technician came he said that it was the wrong part they had sent me. I called them asking for a refund. They gave me the runaround. Must have spoken to at least 9 people. They kept saying the supervisor Rich would call right back. He never did. I called customer service again spoke to Jessica. She kept saying it was my fault for ordering the wrong part. She said I have the recording. I said "Play it for me" and she said "I don't know how" and said I don't know what the issue is.

I had a laptop on layaway, the day I went to pick it up they didn't have it. I was told, “Come back in 2 days and it will be there.” The associate advised me to get anti-virus. I got it expecting the laptop will be there. I went back no laptop, I asked for a refund. They said, “No give me two more days it will be there,” they promised. I went back and nothing. I ask to speak to manager. He told me the person I spoke to before was lying when he said he was the manager. So not only I had to wait and keep going back to the store, the people who worked there lied about their position. After over 1 1/2 weeks of every two days going back to 86th street on the west side, I finally got the laptop. And they was a little nasty to me even though I spent my money in that store.

Purchased a refrigerator about four years ago. Now I need to have it serviced by their service department and they are completely clueless. A service technician comes out on 12/6/13 and orders the part. I received three missed calls. I contact the number and all I get is a recording. After a week of trying to get through to them I call my local store, speak with a manager. I was told that someone would call on Friday to let me know the time they would arrive on Saturday. No call on Friday. I received a call from the technician on Saturday @ 8:10 am. Was given a time between 11-2. At around 10:30 the technician calls back to inform me that he doesn't have all of the parts and will have to wait. On 1/5/15, I receive a message that I need to contact the service department to schedule the appointment. I call on 1/6/15. The part is not in yet, why would you be contacting me?? It now is a month, the problem has not been fixed. I have a service contract, that I purchased at the time of the sale. Your company is Nationwide, don't you care how you are being viewed??

After 1 year of having the washer/dryer the dryer no longer dries nor gets even remotely warm! Called store directly, they can't help, have to call the repair dept. I call - the girl on the phone was nasty with no personality to deal with the public. I bought the 5-year warranty so this should be easy right??? Wrong! She has to call the outsourced repair vendor Dependable. She tells me Monday morning they will come. They will call in morning with time frame.

Who waits 9 days for a T.V to arrive from Long Island to NJ. Long story short if you (PC Richard) do have products in stock at your point of sale or a nearby warehouse stop selling that product and avoid having to make up outrageous stories as to why you cannot receive your item.

I purchased a Samsung dishwasher in July of 2013 and paid for a very expensive 5-yr extended warranty. In October the dishwasher needed to be repaired and I had to wait over a week for a repairman to come to my house, then several more days for the appropriate parts to be ordered. Last week the appliance malfunctioned again and again I had to wait over a week for a repairman to come to my house. The malfunctioning appliance displays an error code which tells the repair service the appropriate parts to order. On the first call, they just didn't order the parts and dispatched a man to my home with no parts at all. On this second call, the same error message was displayed and the parts were allegedly ordered, but the repairman who came to my house said they weren't stocked on his truck. I had to wait all day today, the second day in a row, for a service man who has just arrived at my house, more than an hour after the time frame I was allotted. Super unhappy with the customer service of P.C. Richard and Son.

After scheduling an appointment for a new washer repair for leaking water no one came and cannot have service until next week. We purchased an extended warranty but cannot seem to get service. Employees at PC Richards not helpful at all. Disgusted.

I needed new pulleys for my dishwasher. It felt like the door weighed 50 pounds. New pulleys were installed but by coincidence, somehow the latch was damaged. They came back to "fix" the latch and now the water leaks, the latch is even worse. Now the Parts are now longer in stock and I need a new machine. But the parts were not an issue when I was billed $280 for a repair. October 2014 and you wonder what type operation they are running.

I called the P. C. Richard 800 number for service since I bought my Samsung Refrigerator 1-1/2 years ago and was under full warranty. The girl on the other end took my information and said someone would be in touch with me. Five hours later, I called the number again. This time I got a new person who had robotic questions and answers. She said someone would be in touch with me before the end of the day. She said they were trying to find someone to come out in my area. When I questioned her as to what would happen if they couldn't find someone, she said they would give me a new appliance. I was so baffled by her answer.

One of my online order was cancelled without any notification. They really need to work on their customer service. Two of my other orders were cancelled just because they have a policy of not selling items to resellers. Really??

I have been TRYING to have my LG Washer Dryer serviced for over a month now. After evaluating the machine, they told us they need the parts ordered. Since then, the excuses for not coming range from "I don't have the parts today" to "We need two men to do this job so we won't be coming." I have taken time off from work to wait for them, and wasted countless hours of my weekends to no avail. I am STILL waiting for someone just to call to reschedule the appointment for a 4th time and I am still without a washer/dryer. The communication and professionalism of this department is severely lacking. I cannot recommend purchasing anything through PC Richards after this horrible experience. If you do, you better hope you don't experience any technical problems...

After a year and half of service visits to fix my 2 year old Samsung refrigerator - I had to argue with them to replace the unit. They did - with a Whirlpool on Oct 4th. Delivery man jammed it in my doorway scraped fridge and door frame, busted the hose for the ice. 2 visits later - finally have ice but dispenser won't dispense now.

Having the most horrible service from PC Richard EVER!!! On 10/14 I called for service on a dishwasher under warranty. Earliest appointment available was Friday, 4 days later. Was given a window of between 2 - 5 pm. I called PC Richard at 5:10 because there was no tech, and no info given, and was told he is "probably" on the way. The technician finally shows up at 5:40. There is no apology from either the tech or the call center that the technician shows up 40 minutes late. The technician dropped his tools on the floor and saw there was an error code on the dishwasher. He called someone and was told (I heard both ends of the conversation on the speaker) there was a water channel that needed to be cleaned and that the part should be replaced. He got up to leave and was not telling me anything. I asked him what was going on and he told me the channel was a problem to clean and he did not want to do it. He said he was going to get the part ordered and would call in a week or so to set another appointment. I waited about 30 minutes and called the "Service Center" and was told the tech had not updated the call yet and I should call back the following day.

I purchased a whirlpool refrigerator. This refrigerator has needed service more than 6 times. I purchased an extended service contract. I was hung up by their corporate off 7 time in one day (631 843-4300). I was then told that I should read the fine print from a Martha who was a supervisor for P.C richards. I told them I got an e-mail for a repair on Thursday 10/16/2014. I waited till about 11 am then call. They told me it was for Friday 10/17/2014. I have an email that states 10/16/2014. I was also told I would have an early appointment for Friday as my wife was in the hospital. It is currently noon on Friday and still no serviceman. I call again and was put on hold for 10 minutes then no answer.. I was told that I should be interested in my wife's health not the refrigerator. I am a 20 year customer of pc richards. I will not buy again from this company. I will do business with bestbuy from now on. I have spent 40,000 or more at pc richards over the years. The service sucks the customer service. Don't buy there, go to bestbuy. They're a better company.

On Thursday 10/9 I purchased a stove for delivery Saturday. I was to call Friday after 9pm to obtain my 3 hour window as directed. There was no answer and I called several times. I called customer service - they stated usually not in am but I continued to call number without success. Saturday at 9 am the delivery man called that he would be there in 20 minutes. I was not home - was in class. I explained the previous details and he said he would call back after 11am when I would be home. He never called. I called him 2 times - called customer service 2 times and the store 2 times - each time was unsuccessful in getting a status. I tried to cancel order by calling those same numbers and just got the run around and was put on perpetual hold. I sent emails to company with no response. As of 10/16 still no response and no refund.

Do not!!!! I repeat ... do not shop for appliances at PC Richards!!!!! I purchased 5000.00 plus worth of appliances in August 2014 for my newly renovated kitchen... hence, I am still awaiting as of October 2014 for my stove and oven to be delivered. They told me at the time of purchase all the appliances were available. Then their story changed to their store policy for delivery is 3 weeks. The situation is so bad the appliance manufacturer called me direct... gave me a one week arrival date... again. Hence today is October 11, 2014 and I am still awaiting the appliances.

On Saturday, October 4, 2014 my daughters purchased a dishwasher for me as a birthday gift from the P.C. Richards at 239-10 Linden Boulevard in Queens. The dishwasher was supposed to be delivered the next day on Sunday. They purchased the hose separately to be hooked up to the kitchen. I received a call from the deliverymen about 9:30 am Sunday morning and was very happy. However, when the men brought the dishwasher inside my home, to my dismay, it was dripping wet all over my hardwood floors. My daughter and I immediately asked why it was dripping like that. Both men replied that the machine is tested in the warehouse prior to delivery. I responded "really? I have never heard of such a thing!" I asked them to leave it in the kitchen so that my husband could get rid of the old one and hook up the new one. Not only was I upset about the dripping water all over my floors, they also gave my daughter a hose for a washing machine instead of for a dishwasher. We had to return to the store to get the right hose.

I visited PC Richard & Sons, Rockaway Blvd, Queens and bought Washer, Dryer, Dishwasher, Fridge, Cooking Range and Microwave Oven. It took almost 4 hours in choosing the stuff and it was around Seven and Manager start buzzer to close the store. I saw salesperson's face and told him I will come back again. He insisted it's OK, please stay and complete the order. But the manager kept his buzzer on. Anyhow but when finalizing sales, the salesperson told me that the gas range we choose is not available, choose another one. I saw my wife's face and again we started searching for gas range within our budget. While we are looking for range, Manager kept his buzzer on. I feel awkward but instead of wasting more time I chose another range which is $300 more costlier than our fist choice. We finalized our bill and they promised us for best delivery rates and services. Then worst part starts.

Purchased Kenmore dishwasher on 11/2012. Model KUDE60SXSS - cost approx. $1000. Purchased 5 year warranty at the insistence of Bob the salesman. Broke approx. 12/10/2012 - Took their service folks over a week to get there. First they told me they could get there after Xmas. I argued that I had a large crowd coming and that was too long. They came out about 12/20ish. Diagnosed as a bad control panel. 3-5 days to order part they they would call me back to schedule parts replacement. Never got a call back, finally called them after the new year. They told me there were some ticket submission issues, yada yada, they were trying to locate. A few phone calls later, I was getting frustrated, no return calls, then ultimately, no part. It was backordered.

Washing machine which is 2 months old breaks! Takes a repair tech one week to come by and "fix it", no time frame till day of. Comes in for 2 minutes to tell me he needs to order a pump and will call me when it comes in. Ok so my whole day I took off work for repair tech to come in for 2 min??? Then 2 days later I get a call that the part is in but the earliest they can come is another week, and again no time frame??!! I requested if they could please give me a window of time. I am 9 months pregnant and have to see my dr. that day but also want my machine fixed. The repair center in Farmingdale, NY has absolutely no compassion, the answer I get is they can maybe request a time frame but can't guarantee it. Just ridiculous! I will never do business with this "family" company ever again! And I will tell all my family and friends what a horrible experience this has been.

My mom bought me a $250 computer and I got it and opened it and I didn't like it, and it DOES NOT WORK RIGHT. I took to the bayside pc richard and they said if I opened the box I cannot exchange it and the receipt reads $850 (for a $250 c). I am DISABLED. And live near it which is why she bought it there. It is too small for me to see. All I want is to exchange it. 5 items in the past I bought in bayside pc richard COMPLETELY broke down & I won't let them sell a $250 for $800 that doesn't work right & I can't use.

8/20/14--(This will be an incomplete review--I will update as "service" progresses).

Went to the Roxbury, NJ store on the evening of 6/14/14 to purchase a dishwasher. Purchased a unit, paid and set up delivery for Wednesday 6/16/14 within the hours of 2:00 PM and 5:00 PM. Tuesday evening I got a voice mail confirming delivery for set time. Date of delivery, I go out to run errands and check delivery time and now it's 7:00 Am to 7:00 PM!!! Stayed home all day and when husband walked through the door I told him I had to wait all day for the dishwasher so he called the store and now they say anywhere from 4:15 PM to 7:15 PM. What do people who work do under these circumstances?! Not only did I lose an entire day but also have to pay PC Richard & Son a $50.00 delivery fee!

Purchased Friedrich AC. Loud grinding noise coming from Fan. Called PC Richards (New Hyde Park) and scheduled repairmen. Repairmen comes over and says its "Water Splash". Total **. Called PC Richards and asked for a replacement AC. They said Friedrich does not allow them to replace AC, they must be repaired. More **. Another Repairmen coming this Friday. Looking forward to third **. Have bought from PC Richards many times in the past. Will never buy from them again. What a scam. Install and expensive AC that does not work right from the get go and no replacements allowed. Wow!

Mangement reached out and resolved the issue.

I just had my samsung 5.0 cu ft washer delivered. I purchased the 5 yr extended warranty. In total I spent over $780. When the 2 guys delivered the washer to my garage... they asked me if i wanted them to take the old washer. I said no. They left the new one in the garage, and when i asked them if they were going to hook it up... they said that it's only 2 hoses and that I can do it myself. I then asked them if they were suppose to take my old washer and they said yes. I told them to at least disconnect the washer and move it so that I would be able to put the new washer in place. They did. I am very upset that they didn't set up the washer (which i paid for) and told me that there are only 2 hoses to hook up. Wasn't this part of my installation? I have purchased many things from PC Richards and admit that I am not too happy.

I went into a PC Richard to buy a stove top, microwave, hood and TV. I was told I need a surveyor to come to the house for measurements and it costs 27 dollars. I told them that I did not want to take off a day from work and they said fine, work it out with the surveyor. I received a call the day before to confirm the appointment and told the woman on the phone that I could not take off the whole day and she said ok, but tell the surveyor. The next day, I received a call from the surveyor at 7 AM to tell me that he will be at my house between 10 and 2. I repeated that I could not take off the day and he said that he could not control the time.

Went to Forest Hills NY store and purchased a Samsung Tablet. The salesman informed me that they did not have it in stock... and if I needed it that night, could I drive to the Woodside store to pick it up. It was 9:05 pm and they close at 9:30 pm. The salesman assured me that the product was being held for me in the office and that they would wait for me... **....

I purchased an air-conditioner from PC Richards and also paid extra $ for the PC Richards warranty. The AC hasn't been working properly for the past three years & I've been going back & fourth trying to get PC Richards to honor the warranty. Called PC Richards Service Dept on Fri., 6/6/14 and spoke to Joe. He had AIDS Repair Service take the AC out of my house 10 days ago (Wed. 6/11/14) for repair, leaving me with no AC knowing that I have a child with chronic asthma. Now almost 1 week later (Wed. 6/18) neither company has called to give me any status of my AC. Therefore, I called PC Richards again on Tues 6/17 and asked to speak to a manager (Mike **), since the previous rep had no info in their system about my AC. Told ** that my son had an asthma attack the day before (Mon., 6/16) and I had to take him to the doctor, because he couldn't breath, since it was 90 degrees & they took our the air-conditioner, which they promised to repair or replace.

Was told I would have my microwave delivered and installed between 7am and 7pm. By 10am, I called and asked if they could give me a better time of delivery. I was told they would deliver by 2 pm. At 1:30pm I got a phone call from the driver to tell me he would arrive in an hour. Two o'clock came and went. After another phone call to the store, I was told I would have my delivery by 6pm. At 6pm, I called the store again and they were shocked I didn't get my delivery. After waiting from 7am to 6pm, I cancelled the delivery and rescheduled for next Saturday. Finally, I left my house at 6:20pm. The drive called the house and told my son he would deliver the microwave in one hour. My husband and I arrived back home at 9pm. And went to bed at 10:30pm. At 10:40pm we received another call from the driver and said he was on his way to deliver and install the microwave! What kind of customer service is this?

After ordering and paying fully for a very expensive refrigerator, we were dispatched a surveyor to measure access to our apartment, the building's elevator, etc., to assure that the appliance would fit. When he arrived, he lacked the specs of the new appliance, with which we had to furnish him. On the delivery day, one-half hour before the appliance was due to arrive, we learned that we had to uninstall the old one. The refrigerators weigh 700#, but our building staff was able to accomplish this. When the exceptionally crude, rude delivery team arrived, they demanded that we remove a door, which the surveyor said was not necessary. Then, they refused to remove the old refrigerator, and to deliver the new one, deeming it too difficult.

5/11/2014. Do NOT buy anything from this company. I bought a 55 in. flat screen a year ago in preparation for a pending divorce. I left it in an unused room expecting to move within a few months. When I finally had it hung it had been a year. We turned it on to find out that the screen was cracked from the inside. I bought a 3 year agreement since I expected not to use it right away. They did nothing to help me out and told me that I should have tried the TV before leaving the store. I now see tons of reviews that claims that they sell refurbished and damaged merchandise. Very believable after this experience.... I just had to spend another 1000 for another new tv...went to Best Buy.....They are delivering for free and will check to make sure it works before they leave....Make the right choice... Don't shop PC Richards...

I asked them to leave the old appliances but they took the dryer anyways. Called the service center and they said it was my responsibility to watch the men around my belongings.

Smoke and a burning smell came from under the refrigerator on March 24. We call PC Richards store and they refer us to a Z Services where they made an appointment for March 26. I took off work and they cancel without our knowledge. I call, they reschedule for March 31. I call PC Richards again and they will send someone the earlier March 28. Meanwhile my food is spoiling, nowhere to put insulin. This shouldn't be happening. Isn't a year yet we bought it and is the second time we call for repairs.

Bought my daughter a laptop for xmas 2 years ago. She had it for a month and it started acting funny brought it back to the store, rude people there sent it out, but not without complaining. Got it back 3 weeks later!!! She had it for another 3 months and again started acting up, went blank, turned off and wouldn't come back on. Called and brought it in AGAIN! So another 3 weeks went by, got it back and then 2 months later same thing. They said each time they fixed the fan and the HD. I call BS!! So finally got a refund credit to buy a comparable model, DID THAT in Oct 2013. Not even 1 month it was back in acting up doing the same crap as last laptop!! Not only that but the microwave we got from them 6 months before burnt out and had to be replaced!

WARNING!!! P.C. Richard does not warn you of their return policy prior to your purchase. They will tell you it's posted everywhere, but it most certainly isn't. And because they won't tell you verbally before you make a large purchase I will!

I purchased a Frigidaire refrigerator in Jan. '13. The salesman didn't take the hinges into consideration when we asked for size. We had to cut cabinets $400 cost. The machine was defective. After 4 service calls, they exchanged it. Another defective one. 4 service calls and they exchanged it. They told me my model was discontinued and told me I had to pay another $500.00 if I wanted another replacement..Then they told me I had to purchase a 2-year warranty if I want to get the replacement. I paid it as I had NO REFRIGERATOR. This store is by far the sleaziest, worst store I ever patronized. Buyer beware!!!!

OPEN Box cutter was left by installer in front of my door. I have two small children - and when he returned to pick it up I brought this to his attention. Instead of expressing any remorse or even concern for his negligence, he said, "Whatever," and walked out of the house. I called PC Richards to lodge a complaint, and they too did not take any action. It is obvious that Customer Service is not a legitimate concern.

One week ago, I set up an appointment for a repair on my new ice maker in my new refrigerator I purchased with PC Richards. They called me one day before my appointment which was on a Friday, to say one technician called in sick on Thursday and he would also not be in on Friday for my appointment. I had to reschedule my repair for the following week. What happen to their commercial where they say you also get all those service people standing behind the customer! There must be at least 50 technicians standing behind them! Obviously, if one technician calls out they have to cancel appointments, so where are the other 49? Sounds like false advertising to me!!!

I purchased the refrigerator along with other appliances. Upon delivery they never told me the refrigerator was not being delivered because it was severely damaged. So I had to wait a couple of weeks for that to come. Also the ice maker came separately after the refrigerator arrived. Then I had to set up an appt for the ice maker to be installed. Finally the ice maker got installed. Initially the ice maker was making too much ice...now it hardly makes any ice! I called for service (3 times I was put on hold and forgotten). Finally, the 4th time someone gave me the service number to call; on hold again! Now I get a person who gave me a service appt for them to come and just inspect the ice maker. If they cannot fix it, they will order one (waiting again) to be delivered to my home. Then I have to call and set up another apt for them to install the ice maker! I asked if the service staff can be somewhat proactive and just bring another ice maker with them...I was told they cannot do that! I guess that would be too easy! I will never go back to P C Richards...its back to Karl's Appliances for me!

On 8/29/2013, a washer was delivered to my home, invoice #**. The installer could not get the washer to work. He said PC Richards didn't give the proper sink connections so I went back to the store. The salesman, Mr. **, gave me another hose after he tried using my hose. He couldn't understand why it was not secure. He gave me a hose from a showroom washer. It didn't work either. On 9/5/2013, I went back to PC Richards, ask to speak to the manager. I told him I didn't want the washer and to cancel the dryer scheduled for delivery on Saturday, 9/7/2013. He said he wasn't going to refund my washer because I had it delivered. He said he would take the dryer off. I then said I was not happy with this. He then looked at me and said, "Look at you, you are nothing" in front of his workers and customers. He then said he was calling the police on me. He said I hit him. I told him to call. I told him that security cameras work for him and me. He then didn't call the police. You should review this issue. I am going to protest PC Richards and Sons even up and down the front of your stores with protesters wearing signs saying PC Richards sold me a bad product and insulted me, not to buy anything from PC Richards.

The Ice maker stopped working. I called the store. They sent a Non P.C. Richards repairman to my home. After stating that my wife dumped out the tray before he came, he then opened the unit, made a adjustment, and said the ice maker would be working within 24 hours. It did not. I called back and was told that they would send a P.C. Richards repairman to my home and fix the problem. He came to my home made a 2 minute adjustment and said it would be working within 24 hours. It did not. I called the store again and was told that after the 3rd time, if it is not fixed, they would exchange the unit.The repairman came to the house and again made a 2 minute adjustment. Still not working.

My new Samsung washer broke two weeks ago. Water pouring out of the bottom of machine. Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later, a technician came back with the motor, but not the housing. Said the first technician had ordered the correct part but that he had been given the wrong one. I call again and am told the right part would be in the following week, but they couldn't schedule an installation call until it actually came. I called and found out the part was on, but the first available service appointment was more than two weeks away! Either they sell a lot of defective products or they don't have enough trained technicians. My machine was under warranty so maybe I wasn't given priority because I wasn't paying for the service. Doubt I will ever buy from them again. They say they "service what they sell" but only if you're willing to wait forever for them to show up.

I ordered a Friedrich A/C unit for a wall sleeve. After being installed, it made a loud vibrating sound. The service came said the evaporator screen was loose and I should get a new machine. The new machine came the following week with the same problem! P.C. Richards offered another machine. Now why would I get a 3rd machine when clearly it's a defect? They didn't offer to waive anything! I missed 4 days of work between installation and service. I would never use them again! I paid 1200 bucks, plus installation, service and a service contract! I have a defective unit! Nothing but a big headache. Shop around and be wise. They lack customer service! I'm stuck waiting 5 days again for service to look at a brand new machine! Please don't use!

After a Haier washer caused me problems, they gave me a GE washer instead - that was great. This washer has broken 2 times, going on the third time. The agitator keeps breaking. I have called PC Richards and finally got a manager named Mike. He ordered me a new part right away. I called recently because the agitator is breaking again. Mike told me to call GE, which I did. GE didn't return my call. I called Mike back to see if he could help me with GE. He never called back either. So I have a washer which warranty expires next month and still I have no resolution. I am very frustrated and will not be buying anything from them again.

I ordered three air conditioners from PC Richards on a Thursday morning. They told me they could not be installed until the following Tuesday morning. I said okay. I waited all day for them to come and install them on Tuesday. They did not come. They did not call. At 4 pm, one of the reps finally called to tell me that they would instead be delivering between 4 pm and 7 pm that night because they got busy. Thus, I had to stay late at work to wait for them to come. They never showed up and did not return any of my texts or calls. At 9:30 pm, an installation guy called me and said he's outside my office and wanted to know if I'd come back to meet him? I told him I had already left at 9 pm when they had not shown up or returned my calls. He got annoyed and told me to call back and reschedule in the morning. I did.

I purchased a washing machine from PC Richards. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call FEMA or the insurance. The company sucks. Bad customer service. I used to get my appliances from PC Richards. I have maybe 15 things in my house from PC Richards. Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

I purchased so many appliances for my newly renovated home and was promised that I won't be dissatisfied with my appliances. They even talked me into purchasing warranties for all my appliances for a high price tag. I wanted to purchase Square Trade Warranties but they promised me that their warranties were the best, promising me that these were no hassle warranties. After a year, my range broke down. I tried to use my warranty and the cons at PC Richards came over to my house to look at my range. They saw a few mouse droppings behind my range and refused to fix my range without getting my whole house exterminated. Okay, so I paid $50 to get my house exterminated and emailed my receipt to PC Richards. They are now telling me that my warranty is void. This is the worst company to deal with. Never ever purchase anything from them. I know I won't.

It's a total scam in everything before, during and after the sale (as they say). First and foremost, they opened multiple credit cards in my name without my knowledge, saying that I was simply being sent a "new card" and blatantly lied to my face as the salesman reassured me that my credit was not being run, which should be illegal if it isn't already. And from other complaints I've read, this has apparently been going on for some time as well as there have been charges of the misuse and theft of personal information. Additionally, they attempted to insidiously and grotesquely overcharge me taking advantage of a customer's kind nature and reluctance to be forced into haggling and arguing.

The insurance at this store is not worth the money.

I had a similar experience as other posters. I called PC Richards to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it's just the hot water that's affected and I could use the cold. But I didn't want him ordering the wrong part. So I made him stay and watch the cold cycle - same thing - water out the back. He finally said it needed a new valve and that it was in stock and he would call me. No dice.

I had my TV for 11 months. Then all of a sudden, one day I turned it on and there was a red and blue line running down the screen. I called PC Richards Customer Service being that it was still under the factory warranty. Furthermore, a tech came out to my house within a few days and deemed my panel defective, which he then processed to order a replacement part. He told me that he was going to schedule another appointment so he or another tech can come to replace my defective screen.

I just bought a brand new Sharp LCD 60" TV in October of 2012. It has stopped working since then and it's only February. I called PC Richards and Son since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the PC technician that he had to order two parts that would take 3-5 days to get to him. Then he would schedule another appointment to come and install the part. I have been without my brand new TV for over two weeks and counting. I've had a bad experience with this Sharp product and PC Richards also.

Maytag Refrigerator - About six months ago, the ice machine and freezer started acting up and a call was placed. After six months and about 10 appointments later, the ice maker and freezer are still not working. Same response again and again - I need to order parts. So many days taken off to wait for some unprofessional and unknowledgeable tech to say the same thing over and over again. What a disgrace! I will never buy another thing from PC Richard and their warranties. Just a joke!

We spent the extra money on an extended warranty on our top of the line Electrolux refrigerator. What a joke. What they don't tell you is that they can keep you hanging almost forever ordering part one at a time, until they decide it's not cost effective to try and fix your fridge. I've had 6 service calls and still the ice maker isn't working. Every time they come out, they find one more thing to replace. The person in the service department told me there was no limit on how many times they could make you wait at home for service calls. This could go on for months it they want it to; you have no recourse. The more expensive your appliance, the less likely they are to replace it; they'll hope you finally give up I guess by replacing only one part at a time.

We were scheduled for an installation by P.C. Richards of Yonkers, NY. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P.C Richards that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a fact that they did not mention to me when we bought it. Craig ** was responsible and would not allow me to speak to anyone higher up because he said he was the boss.

I have a complaint about ** who is an employee at a PC Richard & Son located at Bay Plaza Store #56, 356 Baychester Ave, Bronx, NY 10475. I ordered a refrigerator through my grandmother's store card at $539 from this location and the total cost after taxes and delivery came out to $707.44. However, I did not realize it would not fit. When my grandmother and I arrived to this store, they did not notify us that I needed measurements first. When the refrigerator came to my apartment, the guys who were going to install the refrigerator said it will not fit. So, I had to order a smaller one, which I did over the phone. The new refrigerator cost about $490. ** said it will be an even trade. I don't see how it would be an even trade since the smaller refrigerator is cheaper. He also said he will mail me the new receipt but I have yet to receive it. I was unable to go back to the store but my grandmother went on her own to resolve this issue.

I recently purchased a car stereo and speaker system for my son's car as an early Christmas gift. When I purchased the whole system, I told the salesperson that I needed the entire system so that my son could listen to music in his car (a 1991 Volvo 240) since it had no radio. I was assured that store would install the system, but I would need to purchase some additional parts, which I did. Once the parts came in, I was scheduled an installation appointment on Sunday, November 18th at 2:00 at the Manchester store. When I arrived there for my appointment, I was told rather rudely that the installer had no time to install the stereo and I would have to reschedule. I rescheduled for Wed., Nov. 21st.

I called the store on Tuesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his manager), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we agreed on over the phone. The manager claimed he was working the night before but knew nothing about my phone call. Another associate overheard us talking and chimed in that he was working the night before also and knew all about my phone call and the agreed price and they still wouldn't honor it. So, I left and will never shop there again. In time, they will go the same route as Circuit City, out of business!

We purchased an LG large screen TV on August 19, 2012. On October 19, 2012, it died. After numerous calls to the store manager and promises to call back, we called their headquarters in NY to complain. We finally got a call from the CT store we bought it from. We wanted a new TV but they insisted on fixing it. Almost 4 weeks later, it is still not fixed. This was our first and last purchase. Scam artists. I will use the internet to tell everyone not to buy a roll of toilet paper from them.

They do not care! Buyer beware! A word of caution, do not buy from PC Richards! They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager at their Route 46 store told me it should take 35-40 minutes and that his boss (regional manager), ** would follow up with me. It's been 10 days and despite repeated calls (leaving voice mail), I have yet to hear from him. They do not care!

I bought a Friedrich's air conditioner that proved so defective and involved so much of my time wasted on waiting for often no-shows to fix it that I purchased another very expensive air conditioner. The first one was installed and had to be uninstalled because it was defective and would not work. The second one worked well for a week or so and then began to make strange noises, a complaint that was verified by a repair person. I'm awaiting the removal of the defective product and the installation of its replacement which may happen any time between 9 and 4 tomorrow. I'm deeply offended by the treatment I received at the hands of P.C. Richard's sales representatives. I can't understand why I have to wait around, again, all day for the replacement of a defective product, one they claimed to stand over. I'd strongly advise prospective customers to steer clear.

I bought a laptop from PC Richards. After about five weeks, it was doing strange things. It kept telling me to plug it in but it was already plugged in. Then it just went completely black. I returned it to the store and they would not take it back.They said I had only 20 days to return it. I was getting angry. The manager said I had to leave the store now and I am not allowed to talk to other customers. I told two potential customers what the return policy was. He demanded I leave the store immediately or else. This is not over. I am writing to the BBB, the CEO, Attorney General, etc. I certainly will share this info with everyone I know and any blogs I come across.

I gave clear instructions - both on the delivery documentation and in the pre-delivery phone call with the company - that the super was to take delivery of an AC, since I could not have it delivered to the apt. before I took ownership after the closing. Delivery to the apartment was attempted instead at 7:30 a.m., when the sellers of the apartment were preparing to move out. This caused a lot of trouble. The manager at the store at 2372 Broadway was completely unapologetic and gave me no satisfaction.

Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, 5-17, that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I arrived home after work on Friday, 5-18, to the gas smell and was smart enough to call PSEG. The whole house would have blown up. I want to discuss compensation with the president of PC Richards or the legal team! I have pictures of everything that was broken and damaged!

Extended Warranty disagreement: I purchased 2 flat screen TV's from PC Richards on 9/14/2010, a 60" and a 55" flat screens. The 60" went over the Easter weekend. The TV wouldn't come on and the service guy came out Tuesday and deemed it as defective. I called the Cottman Store 3 times just to get clarification on the extended warranty and each time they all said the same thing. We refund you your money and you pick out a new TV.

I purchased a GE Monogram ice machine. It required repairs on two occasions for the same issue. GE took the unit to their facility but did not correct the problem. The third time I made a request for repair, PC Richards determined that the machine could not be repaired (defective product). They issued me a store credit for the purchase price of $1097.97. The same unit now costs $1,500.00. If I take the credit, I will have to pay the additional money plus PC Richards will void the remaining 7 years of the extended warranty that I purchased for $314.99.

Curtis TV worked for 2 days, no one will help me. Our kids purchased a Curtis TV for us for Christmas from PC Richards. We brought it home with us to Florida, purchased an ET Center and was able to watch it for 2 days. After it warmed up, the picture went in and out making it unable to watch. We called PC Richards, they said to call the company located in Illinois because they can only service the tri-state area! We had unsuccessfully called the company. No one will return our calls and they say we must ship it to them. The cost to us is approximately $230,00. They will not reimburse us, they will not schedule a pick-up and the warranty is running out. Our kids did such a nice gesture and no one will help us.

Never ever buy a GE product! Especially at PC RICHARD! The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate!

On 2/4, I went to Babylon PC Richards to purchase a 70 inch TV and in doing so, I spoke to a manager and I was supposed to get the TV, the Blu-Ray DVD player and a wall mount delivery as well. I then went to set up delivery which was delivered today. However, the wall mount was not there. I was told that it would all be delivered. Then I went back to the store and was told we had to pay more money for the wall mount. I think this was a totally uncalled for way to treat a customer after I just spent over $2000. Please call or email to correct the unsatisfaction that I now have with your company. Thank you.

Everybody knows extended warranties are a scam. Here's more proof:

I bought a laptop for my kids. The salesman told me to buy the extended warranty so I purchased it for $199 for 3 years. He told me it covers everything from spills to dropping it, any damage. Well, 4 months later my daughter cracked the screen. I went to the Paramus New Jersey store and was told it does not cover that damage. I would have to pay to repair it. I spoke to the manager and he refunded my money for the extended warranty. Why would he do this after 4 months? It’s because he knows the sales people are told to push these warranties so they and the store can make extra money. I will never buy another thing from that store. By the way, the manager’s name was Brian and the salesman’s name was Mo. Please be aware when dealing with these people. They will do anything to rip off their customers.

Your ad in the Daily News advertises a 42" Sharp LCD TV for $258.97. I went to my local store today and they said it is a misprint by the Daily News. How can that be if it's advertised in 3 different newspapers that I have seen? Unless this is a bait & switch tactic (which I firmly believe it is). You should take responsibility for your mistake (not blame the daily news) and honor that price. I never really liked your store but I really don't like it now. You should also put a clause in the fine print of your advertisement stating that you will not honor your own misprinted prices! Your ignorant customer service person said that a memo went out stating this price was printed in error... who did this memo go to exactly and that doesn't do me any good because I did not get the memo. It's a pretty lame excuse for a bait & switch scheme! What kind of business do you run? You're prices are typically inflated to begin with! If you had any common sense and any customer service experience, you would have honored that price for anyone who came to purchase it. Obviously your management team lacks both.

I bought my Fisher Paykel washing machine from them a few years ago. I bought the extended repair agreement from them thinking I would get good service. Wrong! Numerous times, this machine has needed repair and not once have they ever come and been able to fix it. They always come and tell me they have to order a part and then when it comes in, call me to schedule another service call. On the average, I am two weeks without a washing machine! And every time the service man blames me and tells me I am overloading the machine. **! Things wear out. PC Richards service sucks.

I purchased all four kitchen appliances in a bundle purchase in 2008. I refused extended warranty at that time. They recently began calling me every day on my cell phone (I did not give them the number). My experience in 2008 with delivery and installation was so bad that I had already decided that I would never make another purchase from PCR. I just want them to stop calling.

I purchased a 60-inch plasma LG TV in April 2010 for $1,600. The TV started acting up after 5 months by shutting off by itself, unable to control volume. Now 2 months later, the TV doesn't turn on and if it turns on, it does not have picture. I purchased extended warranty for 2 years for $129 and I was told by the PC Richards & Son salesperson that if something happens to the TV, I can select a brand new TV for the price I purchased the original one and they will deliver the new TV and replace the old one. I even purchased HDMI cable for $150 because the sales person said that would work way better with this TV.

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which after 14 years (sadly) is still going strong. I want to get a flat screen but won't throw away a perfectly good TV even if it is a behemoth. I purchased a KitchenAid washer 12 years ago that worked excellent. I put it to the curb so that I could replace it with a pair of LG Trom steamwash and dryer which have been working flawlessly for 4 years so far. Hubby installed the machines and moved them to a new location in the house and they are still awesome units. I also purchased a Frigidaire Professional Series fridge and freezer for a total of 37 cu ft and the stainless steel vented surround 4 years ago.

I bought a laptop from the store, which is still under the store and company warranty, less than a year ago. I was using the laptop when the screen suddenly went black. I took the laptop to the store for repairs, and was told it cannot be repaired, because the damage was due to impact. I explained that the laptop had no impact, but the store manager would not hear it. Instead, the store manager proceeded to refund the store warranty that I purchased when I bought the laptop today, 12/31/2011, to my store credit card, when I returned the laptop for repairs.

I bought a display model Bosch gas dryer from PC Richard & Son, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted PC Richard, and asked for either a full refund, or exchange. The store offered me a partial refund, only for $350 (I paid a total of $801). PC Richard would allow me only to re-select a dryer at their store. I have been on the phone with PC Richard central office (631-843-4300), for six business days (from December 19 through December 29, 2011). They have the worst customer service ever. If I accepted their partial refund, I would lose $451. They do not want to exchange the gas dryer either. Never buy anything at PC Richard & Son. Their extended warranty is worth nothing.

I had purchased a Maytag Washer and Dryer at an excellent price from the College Point Store in Queens NY. Within 8 months, the washer had a major breakdown. While this work was covered under the warranty, the repair company had indicated that this type of problem would return and I should be given a new washing machine. From the time I put in the initial claim, 4 weeks had elapsed. PC Richard salesperson Chris ** said that maybe it was my fault! Maybe we put too much of a load on this washer? First, that wasn't any of his business, next this a high capacity front loader, and we are family of 3. Well, he told me the unit wasn't made and was a closeout and he would get me a machine similar to what I paid. I said no. As per the request, a machine that had the same specifications from the earlier order. Well, he sends me a smaller, poor quality machine.

I purchased 3 items as Christmas presents. The first was an e-reader they claimed could surf the web, stream movies, listen to music, etc. Come to find out, this e-reader had none of that capability. It did not support the flash player needed to do any of this. I returned that item in the store. I also purchased Asus 10-inch notebooks online. I received them and put away to wrap at a later date. A week later this identical product was on sale at Toys R Us for $50 less. I inquired about price match. They pride themselves on price matching. In the end they would not price match, saying there was a difference and the PCs. No difference at all. I purchased at Toys R Us, everything except the serial numbers were identical. So I take the PCs out of the box, they were shipped in to return to local store. I noticed one had been opened. The store refused to take it back. I paid to ship it back to PC Richards but was told that I had opened it and it may be returned.

Do not purchase from PC Richards! They are having a serious cash flow problem! Employees are quitting in mass numbers! They cannot service their customers! Suggest you buy from Lowes, Sears, or Home Depot. By the way, Sears does all the servicing for Home Depot and Lowes! Sears renamed their service department and their trucks to say "A & E Appliance Service".

I have been buying my appliances from P.C. Richards for about 30 years. I have to say this is my last purchase from them. I have a stack washer dryer that I purchased in 2008 and I purchased the extended service with it. I first called on October 24 and was told they would not be able to get here until the following week, but they had an outside company for their overflow called Harp Home Svc. and they could get here on October 27th. Having four kids, a husband, a mother in law and myself, I went with Harp. Needless to say Harp never showed up on the 27th (I took the day off from work). They showed up on the 28th and told my husband it was the drain pump and the part would be in 2-3 business days. I called on the third business day and was told that part actually takes 5 to 10 business days. I called back on November 7 and was told that part is on backorder, never did they call me to inform me of this.

I bought a warranty from PC Richard for my computer for 5 years from 2005 to 2010. When the contract was over, I bought another one for 5 more years, 2010 to 2015. My computer crashed, I took it to the store like I used to do for repair. The manager told me it's not possible because the employee who had sold me the warranty had made a mistake, I can only have a refund.

I bought a Whirlpool Refrigerator, Model #GX5FHDXVQ on July 8, 2010 from the Milford Store #81, 1574 Boston Post Road, Milford, CT 06460, (203) 701-0450. My new refrigerator begin to have ice and water all over my kitchen floor. I called for repair three times. First time was on June 8th, 2011. When I called prior to June 9th to request an appointment for service, the Manager of Repair stated that I was interrupting him because he had other people with air conditioning problems. The repairmen came out and resulted in my refrigerator not being fixed and the repairmen scratching up my new kitchen floor as well.

I called various times to combine two accounts together. All customer service agents confirmed that it would be done, but it wasn't. Supervisors at Baychester Plaza opened the second account and advised me that the two could be combined. I have incurred late fees as a result of the confusion between both accounts. This is still not resolved and PC Richards has not helped in resolving the late fees or the combination of both accounts.

In Feb 28,2011, I purchased the Duet Steam Washer and Dryer highly recommended by the P.C. salesman this Sept of 2011. The baren broke and they told me it would be two weeks for the service repair guys to come. They called two days prior to schedule an appointment and said one of the service guys was sick. We had to reschedule for the following week.

I have many problems with the bulb burning out. The third bulb that blew out is model no. PT44LCX65. I am not very happy when I paid $1500 for a television. I work two jobs and work very hard for my money. How many more bulbs do I have to purchase?

I purchased a French door fridge for $3,000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice maker and water. But the computer continued to not work and our food kept on freezing in the fridge.

My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager and he can't help me. I called the service department. They did not call back.

They delivered a damaged refrigerator so had to reschedule for the next day. When they came the next day they did not ring my buzzer but rather called the superintendent and said they didn't know where they were supposed to deliver. They had my cell phone number as well as the management company's phone number but didn't bother to call either one. The biggest problem is that they didn't just ring the buzzer.

I purchased a Whirlpool Washing Machine on 8/8/11 and had it delivered on 8/9/11. I purchased it from this store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the water would not come out of the machine). My husband called to have someone come look at it and was told that it would take 1 week for someone to come here to look at it! Someone came the following Tuesday to check the machine and said that it needed a part, and when I asked how long it would take to get it, they said about a week! This was unacceptable to me as I had a brand new washing machine in my house for 8 days that did not work and I was going to have to wait another 7.

I purchased a floor model Maytag Washing Machine in February. They picked up my old machine and delivered the "new" machine; it was making grinding noise from day one. I called and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn't get the serviceman and the store never contacted me regarding the issue. The machine continued making the noise but it was working.

I bought a $2000 Samsung "stainless steel" refrigerator and within 6 weeks, water began staining the surface of the refrigerator. Neither PC Richards nor Samsung was helpful. They said it was cosmetic. Well, I have three other stainless appliances and none of them stain from water! I can not be the first person to notice this. My recommendation: stay away from PC Richards. They are not honest about the products and stay away from Samsung because they DO NOT STAND BEHIND THEIR PRODUCTS.

We bought an air conditioning unit at PC Richards on 86th Street, Upper East Side that was $1250 with a 1 year warranty. Less than 1 year later, the coolant/cold air stopped working, but the fan and power worked fine. PCR instructed us to contact Buckley's Repair in Brooklyn, New York. Buckley's picked the unit up on a Monday and the guy who did the initial inspection told us that the problem was a leak in the coolant/Freon, and said that we should have it back by Friday of that week. This was not awesome during the heat swell we had, but seemed reasonable.

They installed an air-conditioner in my house which causes my window and wall to now shake. When they sent a service guy, he said it was an install problem. After their service reps left, I immediately called the store and demanded that someone comes back to figure out what is going on. Their reply was we can not have someone their until Monday at the earliest. Also the service guy left the gray foam around the AC hanging on the outside of my house. Also the AC was damaged that they installed.

On October 2010, we bought all our appliances, including the refrigerator in question, GE Profile EISS360DRSS. We were told at the time of purchase that the appliances were all new and had a few dents, cosmetic problems. Okay, we said we can live with that. We purchased the appliances.

I am a frequent customer of this particular P.C. Richard. I asked the manager Glenn for a simple cassette stereo. He sold me a complicated model way over my head. I unfortunately trusted him. I purchased it November 2010 and never opened it until April 2011 when my neighbor made time to put it together. I did throw out the box. I called the manager Glenn and he said, "I cannot take it back because of the length of time." I had confidence in Glenn. I paid $450.00. After purchasing air conditioners, computers, cameras and dishwasher, I feel that he should have made an exception. I now have a stereo that is too complicated for me to operate. I am very upset and will never again purchase anything from that branch.

On 27 December 2010, I bought a 46” Sonny flat TV at PC Richard & Son Store (E 86th Street), invoice no. **. The salesman assured me that with the purchase of above $1,000, TVs delivery, professional installation, including placing it on the stand bracket would be free of charge as the store has contract with a special service company. I reviewed a very detailed invoice carefully, which very clearly stated what is included in the price and what is excluded. The invoice, inter alia, included into the price place flat panel TV on structurally stable flat surface, while excluding mounting the TV on the wall, but not placing the TV on the stand bracket. It was one of the main reasons why I bought the TV at this and not other store because I wanted to avoid wasting my time looking for a specialized company to perform a professional installation.

This is my third GE refrigerator in 10 years from PC Richards. The second was bought in 2000, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson says, "It's the top of the line." I buy a 10 year warranty.

This letter is being written as a formal complaint for the manner in which PC Richard and/or General Electric conducts business. My stove needed servicing because it malfunctioned. I called on Saturday, 11/27/10, to make an appointment. The appointment was made for Thursday, 12/02/10 (between 1-5 pm). I had to take a day off from work for this scheduled appointment. Unfortunately, no one showed up. When I called to find out what happened, I was told that the appointment was scheduled for an entirely different day (Monday, 12/06/10). How is that possible when I was the one to establish the day, and the day/time and confirmation number were confirmed before I hung up the phone?

I purchased a Mitsubishi WD-73732 projection TV from Carle Place P.C. Richard 3 years ago. It was for $3,500 plus a $500.00 extended warranty. I bought it to keep my ailing parents entertained in retirement. The salesman gave me a pitch about the long life of the bulb and that I should have no problems. Just a few months later, the bulb started going. The service tech of PC Richard quickly changed it, with stock light. Six or seven months later, I got the same problem. They made the same solution. Again, 3rd time, a year later, the color wheel went on TV. The techs did troubleshooting and ordered a bulb from manufacturer. It took 2 weeks but didn't solve the problem. Then, I had to wait 3 weeks for color wheel. Guess what? 2 weeks later, I have problems with picture. The service tech, who is a nice guy, came over today and will pick TV up the next day to bring to shop. When I questioned the service manager about having a partial refund, he told me that, "As long as the TV is repairable, there will be no refund." I told him that I understand the warranty. But constantly repairing a product an unusual amount of times is crossing the line. Again, like a robot, he responded the same thing as before. My question is: At what point is a product unrepairable? To what extent is a product a lemon? I intend to contact my attorney if they try to repair the TV again without giving me an option to refund or replacement product.

I was in the Manchester, CT store to purchase a new TV. I visited the store Saturday after Thanksgiving and there were very few customers in the store--that is the main reason why I went there. I was pleased to see that the prices are good but most of the items are "new old stock" last year models. The sales force, though, is not so good. They have a very pushy way about making the sale. I have had this same feedback from many of my co-workers. I suspect that the pushy sales force is the reason why the store was empty. This is New England folks, we don't do business like Long Islanders.

My refrigerator that I purchased in late 2008 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the refrigerator was spoiled and had to be thrown out. I need PC Richards to replace my refrigerator as soon as possible.

I own a KitchenAid gas range that is currently under warranty with P.C. Richard. During mid September, I was getting an error message when I tried to use the self clean option. The stove top and oven were working perfectly. P.C. Richard sent a technician to fix this problem. When the technician was done examining the appliance, he stated that the oven was no longer working. Since this time, I have had five visits to my home from various repair technicians--each one ordering more parts and telling me it's a different problem. I have called various times and am told that the only thing they can do is expedite the parts. My last visit was November 16th. It's very unfortunate that I may not have a range to cook Thanksgiving dinner. I have now been unable to cook for my family since September 28th.

There is only one store to purchase appliances, TV, telephones, etc and that has been PC Richards for years.Something strange happened when on Oct. 20, 2010, I purchased a TV set in the Carle place store from salesman Bob #1079. I gave him my American express card at which time he offered me the PC Richards credit card which I refused and under his breath he muttered "give me a break" which I paid no attention to.

I purchased warranty for my dishwasher and I was told that if anything happened, just call the store and a problem will be fixed immediately or appliance will be replaced. I paid my money but when I need to get a service I did not get it. It took me four weeks to make an appointment. Only one time technician came but he could not repair dishwasher. When you call customer service, they do not return your call. When you ask them to talk to manager, they just put you on hold and never come back. I found this service very unprofessional and do not know how I can solve this problem. I was transferred from place to place but still no help.

I purchased a washing machine and a refrigerator last July at PC Richards. I thought they were a reputable company but I was wrong. My washing machine was a GE Profile and I hated it from the first load. It left water in the tub and I have to keep hitting spin, spin, spin. It is supposed to be a super capacity. What a laugh that is because I can't wash more than 4 items at a time or I'm left with about 2 inches of water.

The refrigerator died. I had my refrigerator for two years and it just stopped working. I have an extended warranty and I called the service number on a Friday and they did not respond until Tuesday. In the interim, I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond. I am a senior citizen on a fixed income and I cannot afford to replace all of the food that I had to throw in the garbage because your company refuses to take responsibility for the refrigerator. I would appreciate a response including reimbursement for my loss. Being on a fixed income, I have to make choices between my medication and my food on a monthly basis. Your attention to this matter is of utmost importance to me. Thank you for your urgent attention to this matter.

I purchased my HP notebook computer (DV71130US) along with a 2 year warranty from the Union Square Store. I started facing multiple issues with the computer as stated in the service problem section of the service and repair orders attached. The computer was serviced the first time in May 2010 and the problems was not addressed or fixed. Due to school, the computer could not be returned to the Bay Plaza showroom to be serviced again until September 2010 and when the computer was returned the issues was even worst. I picked up the computer on September 21st 2010 and one hour later, I was back at the store because my hard drive was short 100GB, my CD-Rom was not working and all the other issues still existed.

On Labor Day, they had a sale on a Maytag washer and dryer for less than half the price. We went there, purchased them and set a delivery date. The day before delivery, we called and found out they didn't have those machines and would be unable to get them.

I called PC to repair a microwave that died after 16 months on a 5-year warranty. It took 3 days for a technician to visit and try to run the microwave for a minute and a half and see it is not working. He said he has to order parts. It is now going on the 40th day that they have not come and repaired the microwave. After calling and asking to speak to a supervisor, the rep came back and said that if I don’t want to wait any more for service (they just botched an appointment time), I can get a credit for a replacement but would lose the other 44 months of my warranty!

I agreed to a price for a qualified New Jersey Clean Air Refrigerator. I paid via credit card. I submitted paperwork for NJ Clean Air Rebate. I was informed that the rebate should have been given by store. I called the store and was told that the rebate was removed from the price. That is they added a higher price to the refrigerator, then removed the $75.00 rebate to come to our agreed price without informing the consumer, me, that this how they arrived at our agreed price. I could have purchased the refrigerator somewhere else, in another state, for example, and then applied for the $75.00 rebate. This was sort of a bait and switch tactic. The consumer, me, should have been informed so that I could make an educated decision whether this was a good deal or a bad deal. In the end, it was a bad deal.

I purchased a Maytag refrigerator "floor model" on 6/30/08. I paid $800.00 and purchased a $300.00 10 year parts and labor warranty. On July 18th, the refrigerator began to leak out of the back. We called customer service. Approximately 1 week later, a service person came to look at the refrigerator and we were told 6 parts needed to be replaced on a 2 year old refrigerator.

In 2009, I bought a 28,000 btu air-conditioner from P.C. Richard & Son. This past July, it started making noise. I called the extended service and set up an appointment with service. They informed me that the unit will have to be removed to be repaired. This was on July 26. They picked up the unit on August 7 and have had it since. Repeated calls to P.C. Richard & Son warranty people have had no results. They keep siding with their sub contractor and refuse to put pressure on them to fix the unit. I received a call from the repair company today, August 19, that the unit is fixed but will not be delivered until Saturday (August 21). I have been without air-conditioner for a month.

I bought a Eurotech Washer from PC Richards & Son and got an extended service contract for 5 years with it. The machine failed in January 2010. I placed a service call, and after following up multiple times, I was told 4 weeks later they could not locate the spare part. I checked it on the Internet and identified it as a pulley wheel. Four weeks later, a technician finally arrived with the part and changed it. In July 2010, the rubber door seal first split then ripped. I placed a service call to get the item replaced.

On July 4th, 2010, my fiance and I went to the PC Richard in Watchung, NJ to purchase merchandise for our new apartment which we were supposed to move into on August 4th 2010. On this day, we were helped by a sales person named Brett and we purchased almost $3000 worth of merchandise using my PC RICHARD credit card, including 2 Sony flat panel TV's (a 55 inch and a 42 inch), a TV stand, a BluRay DVD player, 2 HDMI cables, and a warranty for each television.

Beware of their installation of Air Conditioners! I purchased 3 window air conditioner units from PC Richards and paid the extra $150 each for the professional installation ($450). Beware of their installation procedure if you ever want to clean your windows without removing the entire unit. My units were permanently installed & sealed into my windows screwing through the windows. I was not notified during the installation that I would no longer be able to open my windows to have them cleaned without removing the units and re-installing them.

As I walked into the store to purchase a dishwasher, I was bombarded with salespeople who wanted to help me. I went with someone who took me to the dishwasher department and he proceeded to show me the displays.

I got a horribly defective air conditioning unit that pours out water (as a faucet would) and PC Richard & Son has first off, denied me of a refund of the $310 I spend there and has also denied me an exchange for another, insisting that someone first come to my house to repair the unit. I've never heard of anything so absurd! I can't understand why I should be forced to keep a defective unit that I just spend $310 for? Furthermore, why would I not even be entitled to even so much as exchange the unit for another? I've never heard of such ridiculous practice or store policy! I have no clue how they've operated all the years they have?

I dropped off my laptop to PC Richards in the Bronx in May of 2010. At first, they tried to tell me that I have no warranty on the laptop. I had to explain to them that I purchased two laptops and that the other, my cousin returned and got a credit and this is mine. They took my laptop and two weeks later, I got an email that the laptop was ready. I went to pick up the laptop and they told me I had to show proof that I purchased two laptops. It took two days and they investigated and realize I was telling the truth.

I ordered my a/c on July 5. 2010, online, shipped by USP. Got the a/c three days later. Had it installed, only to find out, the power cord was no good. Now, after hearing and reading all the other complaints, I did not feel like getting anymore aggravated, I called the manufacturer, a service man came out a week later. Now I have to have a cord ordered and I have to wait and see. I was told 3 to 10 business days so its like I never purchased an air conditioner. Who after having an a/c installed in the window, after making different adjustments, takes the air conditioner back out the window, and take it back to the store? I never used the a/c because the power cord was not working.

I went to P.C.Richard to look for appliances to be used for a kitchen remodel. I was in the clearance center when I came across a double convention wall oven (GE Profile). I was assisted by a salesman, Mohammand. I asked him if there were any issues with this oven, and why was it in the clearance center. Was it purchased previously and returned because of an issue? He assured me that there was no issue with the oven. it was just a display model and not previously owned. I then purchased the oven and was told that I have to 2 weeks to pick it up or have it delivered.

On July 6, 2010, I purchased an air conditioner at the above store location. The salesperson, John, told me that my P.C. Richard credit card had to be updated since the last time it was used (note that I have a $5,000 credit limit). I then purchased an item and left. Approximately three days later, I received what I thought was my updated credit card, but it was a new credit card with a $500.00 credit limit. I then returned to the store and spoke with Manager Joe ** who transferred the amount of the a/c to my original account and the second account was closed. I do not know if this is a valid complaint but at no time did I authorize the salesperson John to open a new account for $500.00 when I have an account for $5,000 in place.

On June 9, I placed an order with PC Richards for delivery and set up of a washer/dryer. On June 15, the delivery group arrived with the wrong products (dimensions were wrong). Shortly thereafter I contacted PC Richards and had to reorder washer/dryer. I received confirmation from PC Richards that the items were reordered on June 26.

We have totally remodeled our home. I have spent close to $35,000 with P.C. Richards in the last 2 years. We have received nothing but the most ridiculous runaround with Chris **, that I have ever encountered. We bought a GE Monogram 48 Inch Side-by-Side Refrigerator Freezer for approximately $9000. Upon receipt, the leveling legs did not work at all. So I called the company.

I ordered a Wolf stove, Wolf down draft, dishwasher, washer and dryer. I was remodeling my kitchen around my stove. The day that it was to be delivered, they said that it was illegal for them to sell me the model that they did with a down draft, it required a hood. I could have put in a hood as my ceiling was removed but no one called me to let me know this until the day of delivery, by that time my entire kitchen was completed and it was waiting for the stove. So I had to purchase a lower model to compromise. Then upon delivery of that model, the down draft which they installed in January still doesn't work.

I bought an air conditioner for $705 and paid $100 extra for delivery and installation. The a/c was for my parents who are in their upper 80's. I was told that it would be delivered yesterday, 7/13/10. My husband and I waited from 4:00 pm to 10:00 pm at night, and it was never delivered. Now PC Richards is telling me they will deliver it tomorrow. They did not communicate during this and caused all of us to sit around and wait for all these hours not knowing what to do. We lost time, and it increased the high blood pressure in four people.

I bought an A/C. Two days, the machine was giving hot air. On 6/28/10, I decided to returned the merchandise. I also have a service plan. The sale rep was very rude and argumentative and will not exchange for another one. He also told me that maybe the wiring for my house was different. He was giving every excuse in book, so I cancelled the service plan and took my A/C and left. I was very disappointed with the service .

I purchased this washing machine on December 31, 2009, and problems started within weeks. Basically the machine stops, the door unlocks, and nothing happens until you realize it and hit some buttons. Also, the machine leaves clothes soaking wet, does not spin enough to take the water out, leaving clothes horribly musty. One load can take hours because it constantly stops and the door unlocks, etc.

I recently purchased the Toshiba NB305-N410BL part # PL3AU-00G00C, serial # Y9832098K. The netbook came bundled with Windows 7 starter. When attempting to set up the netbook, I was prompted with, "Enter product key." Countless attempts have been made to no avail. The product key as written on the back of the netbook with the Microsoft seal is: GQCGH-R28M9-WHDCC-KRWVW-C2C9Y. Next to that is Microsoft certificate X15-53817. After speaking to numerous Indians, listening to zillions of phone prompts by robots at Microsoft, I was finally told the problem was Toshiba's. Now I am running into the same walls at Toshiba. Of course when asked to fill in the survey for them I did so; noting my utter and absolute frustration and disgust at the inability to use my netbook for anything other than Internet related tasks. Of course, I heard nothing from them in response.

I went to purchase a Sony Camcorder HDR-XR150 that is advertised on sale for $549 in their web ad and all the stores have the same sale. A man that says he is the manager called this male who doesn't know about cameras to look for it. I asked the manager if he can do a better price. He said $536. When the employee brought the camera, he looks in the computer and said it's $699. I said, "That is on sale," and he said, "that is in Jr."

I ordered a Weber grill to be delivered to my home. The doors of the grill were damaged and what got me even madder was the manager told me to use it, if I wanted a total refund I couldn’t because it was used.

On April 8, 2010, I bought an Air Conditioner LG that's supposed to be very quiet. When AC was installed, it was making loud noises. I called the customer service department to have someone come in and install it properly. After it was installed, the AC was still loud. Then I called the service repair and they charged me 90 bucks for fixing it. There was no follow up with me as far as what's wrong with AC.

i bought a TV and purchased a 5-year warranty and tried to get extra 5 years. They told me they do not extend TV warranties. I have it on my warranty papers, but they still do not honor it.

I purchased a computer and a two year extended warranty for my daughter from PC Richards. When I purchased the warranty, I was told that everything would be covered as long as the computer was not dropped or intentionally damaged. The LCD screen went out/cracked and now PC Richards will not honor the warranty. They want to charge me an additional $4000 plus tax to repair the screen. I reread the warranty and there is no mention that LCD screens are not covered. My daughter did not drop the computer nor maliciously break the LCD screen. She is attending Liberty University in Virginia and needs her computer for school and homework. I spent $200 on a warranty that is not being honored. I have had to ship the computer to another service company and my daughter is without a computer for school. I would like the amount of the warranty repaid to me since PC Richards is not honoring it anyway.

On 1/30/10, I went to purchase a TV at this store. I saw the television on the internet for $649 Samsung 40" 120m 1080p. On the internet, it showed out of stock at this store but when I went there, the salesman said they had four left but the price online was wrong. The manager then came over and also stated that he would sell it at that price. They had me waiting and waiting and the manager states that for that price you will need to wait. No explanation of why I had to wait so long.

I bought a washer machine on 04/08/09, and it broke down on 01/06/10. I called right away Pc Richard. I called on the six and they send a company on the 01/12/10 (Wind Service). The guy who came said he was coming in a week because they need a piece. I called several times with no resolve. The last time I called I spoke with a manager and he was very nasty and unpleasant. I called PC Richard today again. I spoke to Joe and he said he cannot help me. I explained to him that this is getting very expensive to me and I cannot afford to send my laundry but at the same time I do not have a choice because I live in suburb area and I will work all day. I said if you cannot help, who will. My expenses now are $315.00 and I paid a guy $75.00 to connect a washer. The last washer I bought lasted 8 years.

I purchased a washer/dryer unit in October of '09. The installer installed and left saying all was fine. The next day a gas leak occurred and it resulted in Con Ed shutting off the gas for the next three months. When the gas was turned on, we turned on dryer and the dryer vent was not connected properly. The PC Richard installer "taped" the venting pipe to the dryer instead of doing it per code. The dryer heat melted the tape adhesive and the steam escaped into our bedroom and caused extensive paint damage. What can I do?

I have made several purchases at PC Richards. Large kitchen appliances and most recently, a 47" flat screen TV. Upon opening the box, I discovered the screws which attach the TV to its pedestal were missing. I drove back to the store and spoke to the store manager. He refused to be of any assistance to me. The purchase was made and now, it is my problem to figure out how to put together this TV to its stand. All it would have taken was to open another TV of the same model and give me the screws, which I am entitled to and yet he refused over and over again. The salesman who sold us the TV was embarrassed and felt responsible for the missing hardware, yet the manager offered no recourse. I had no alternative but to go to a hardware store and try to guess at what kind of screw(s) I would need to attach this TV to its stand. I have found with PC Richards, once your purchase is final and you walk out that store, you're on your own!

I went into P.C. Richards after doing about a month or so worth of internet research, for a Samsung 55-inch TV. I had seen the TV just that morning for $2,199.97 on the P.C. Richards website. The TV is not on display, so when I get to the store, I asked the salesperson if they had it in stock, he checks his computer and said yes but then tells me the price is $3,199.97. I let him know that the TV was on their website for $2,199.97, he then checks his computer again, goes to the website and sees that indeed it is $2,199.97. I also had a circular from P.C. Richards, which was also hanging in their store promoting a 3-day after Christmas sale where you can "save $700 off on any 55-inch TV" This was not a rebate, I asked if he could apply the discount to the TV and was told yes, but only if I buy the TV at the regular price of $3,199.97. This made no sense to me because, now, the TV that I just saw on their website is going to cost me $2,499.97, $300 more than the website price of $2,199.97.

PC Richard truck hit and destroyed my car and left the scene. I contacted the company by phone and letters. I also contacted Better Business Bureau about the matter. PC Richard fails to take responsibility or pay for damage done to my car in the hit and run.

I already contacted PC Richards to tell them that I want to close out my account. I spoke to someone awhile back and was told I would first have to pay up the bill till there is a zero balance. The bill reads payment of $63.00 a month, which I have been paying and can afford to pay. I have been getting annoying phone calls on my cell phone from them, which I don't believe I ever gave to them. On my last bill, the minimum payment is $184.00 and so far it shows that I haven't made a payment.

I purchased an HP notebook computer, model CQ6042OUS, on 9/25/09 at 14:01:28 on a sale price of $575.88. Service call #1 on 10/23/09, Windows is not recognizing optical drive. Service call #2, same complaint. On 11/30/09 I am returning it with the same complaint. I would like a refund. They might give me credit toward an upgrade, which I can't afford. I am 72 and should be able to upload my blood glucose readings and forward to endocrinologist for adjustments to my insulin pump. I feel I should be able to recover the full price. I am covered under warranty. It is a 50-mile round trip each time I bring the computer in and another 50-mile round trip to get back to Shelter Island, where I reside. I think I got a lemon and need help.

I bought a new Canon camera at the store. When I got home and opened the box, it had a damaged old camera inside. I immediately went back and asked for a replacement. The manager firmly refused. He said how does he know that I did not switch the camera? I am a well settled, retired person and don't go around switching $100 cameras. When I tried to explain it to him, he just walked away in the middle of it and wouldn't come back. Next morning, I called the head office and filed a complaint. Two hours later, I got a call from a different manager at the store to come and get a replacement. Not a single word of apology was said for the extremely rude behavior and practically accusing me of stealing. I will never shop there again. Please beware of their attitudes.

Brand new GE washer and dryer bought from PC Richard & Son - Don't be fooled by their claims that they back their products. I learned the hard way that any GE products are serviced by GE and not PC Richard in the first year. My new appliances did not work after one use! GE showed up, fixed it and left. It did not work. I called PC Richard who told me to call GE who said they'd come back but not until a full week later. I asked for a new machine. PC Richard put a request into GE and will give me one if GE can't fix the new one. If I wanted to deal with GE, I wouldn't have walked into PC Richard! I am using a laundromat for two weeks after my new PC Richard appliances were installed. I am waiting for GE to handle it. So far they all stink.

I brought a Frigidaire washer and dryer in the beginning of October. Since receiving the machines, the dryers does not work properly. PC Richard attempted to sent many technician to check the machine. Each claim says machine is in working order but can't explain why dryer does not dry clothing efficiently. Their response to my complain is if one hour does not dry your clothing, try two hours.

I purchased a new refrigerator on 1/2009. I was told by Brian to use a PC Richards card (new one) he set up for me with no Interest for 2 years. I set up my payments on auto pay and just kept paying. My bill was not going down, I called and found out my interest was 29.9990. I went crazy. That is what GE Money bank is charging.

On Aug. 22, 2009, I had a Whirlpool refrigerator, model ED5KVEXVQ, delivered to my home. Due to the incompetence of the delivery men, my new linoleum floor was destroyed when they installed the new and removed the old refrigerator. I called customer service, Chris, and got a song and dance response. I gave him the name of the contractor to contact for replacement of the floor. To this date, I have not heard from Chris regarding the replacement of my kitchen floor.

On 9/21/09, I purchased an HP 2660 computer printer plus wires and print cartridges totaling $108. I gave the salesman a note stating my computer was a Windows 98 model and I wish to replace an HP 5740 model printer. He suggested the HP 2660 and said it would work on my Windows 98. At home, I followed instructions to install until I saw the installation disc which read only for Windows 2000. I called the salesman on the phone and asked if he was sure this would work.

I bought a Whirlpool refrigerator from PC Richards. Within 6 months, the freezer stopped working. I called PC Richard to have it serviced. They set up an appointment, then the service person canceled. Another appointment was set up, this time with PC Richard's partner called G&G appliance. They simply did not show up at all. The food has spoiled. I now have to call an outside service company to fix a product that is still on manufacturer's warranty.

On 8/04/09 at 5:25pm, I purchased a Hewlett Packard Deskjet D2530 Printer. After bringing it home, I discovered the black ink cartridge was missing. I returned to the store an hour later and explained the situation to a sales rep. I then showed him where it states on the box that this unit includes both black and tri-color cartridges. He apologized for my inconvenience and said, "I will get you a cartridge as soon as I speak with my manager." He then walked me over to the manager and explained the problem.

My husband bought two Panasonic flat panel televisions for the price of $599 each. He also purchased PC Richard's extended warranty. My son's is working fine, mine started to show lines of colors. When I took it in, they took down the info and proceeded to take the TV as they had to send it out to their service center. I was told it could be up to three weeks. I received text messages telling my TV was on its way to the service center, then another one saying the center received the TV after about a week. I received a call from the son of the cardholder of which the TV were originally bought saying he got a letter and my TV was not economical fixable. So I called the service center and spoke to the supervisor. He explained the screen is cracked and the lines of color are consistent with physical damage.

I recently went into the this P.C. Richard to price HDTVs. I was approached by the store manager who was a typical sales guy, and told me he was going to give me a "sick" deal for a TV and that he wanted me to shop in his store and refer people I know to go there. Well, he gave me a price and before I committed to buying anything, I did my homework on the HDTV. He told me he was giving me the best price ever and that only "cops and fireman" were eligible for this price.

It is now over a week and my refrigerator has not been repaired or replaced. Several service technicians have worked on the refrigerator, but are unable to determine what is wrong with it. We are unable to keep food in our own home and we even have to use a neighbor's refrigerator.

Back in 2007, I got a great deal on a 27" LCD TV. Just recently, the TV broke and I called for service on my extended 3 year warranty. The service men came and they were great. They said it should be repairable, but may take some time because the company is terrible at shipping parts. They said I should hear from the service center in a day or so.

I have a warranty for a 42" plasma. My TV was picked up for service by PC Richard and Son and returned the same way. My TV was taken back that day and I received a phone call 2 days later saying that my TV was fixed. I then stated I was going to go to the store and check the TV before I leave. I then received a phone call 20 minutes later. My TV is being fixed and it is not in the store. Employees are rude and disrespectful.

I purchased a General Electric Washing Machine from P.C. Richards on July 13, 2009. I was told by Mr. Eli ** that our washer was coming from Long Island and it will take several days. I found out that our washer was coming from New Jersey. When P.C. Richards delivered our washer, it was without a box. I believe this washing machine is a floor model and I demand to obtain another General Electric Washing Machine inside a box.

On June 6, 2009, I purchased a 40" Sony Bravia. It was delivered on June 9, 2009. The picture was bad. I told the deliveryman to take it back. He would not, and so I signed, with reservations, for the TV. June 12 was the turnover to digital and I received no channels. On June 15, a P.C. Richard tech came and highly recommended, in writing, a cable box. He was able to get three channels on the TV.

I bought a 51" Philips Ambilight plasma TV three years ago, and all of a sudden, there is a red light that comes on at the lower left corner of the TV. The TV does not come on anymore. What a piece of garbage! I did not see this coming. It was working fine just two days ago. I have unplugged the TV and cable box, and have rebooted the cable box, but the red light remains and the TV won't turn on.

I purchased a Panasonic 50 inch DLP television (model# ty50lc13c) on 3-28-04. I purchased it with a 5 year extended warranty from PC Richards. On 2-22-05, I had to replace the lamp that is supposed to last 10,000 hours. There are only 8,400 hours in a year. I again had to replace it on 6-8-05, 3-22-06, 10-24-07. All of these were replaced using the extended warranty from PC Richards. My warranty expired on 4-6-09, and now I need another lamp!

I had a PC Richard credit card for about 2 years. I purchased an air conditioner around July of 2007 and a washer and dryer in Jan. 2008. Both items were paid off almost immediately. I thought about purchasing a new laptop recently and just yesterday I received a letter from GE Money Bank saying they were closing my account due to inactivity. I'm almost finished paying off Empire Carpet and because it's owned by GE Money Bank, I'm sure they will close it too. How can you establish good credit when you pay things on time, pay more than the minimum, and then get screwed? What's wrong with this picture?

I was scheduled to have my dishwasher repaired between 11am and 2pm. I took time off work for this. At 2PM, I called customer service and asked for ETA. They said just about a half hour. I called back at 4:15 when there was still no repairman, and they said just another half hour. It's 5 PM! I could have worked a full day! No phone call to give me a heads up about the delay! Completely unprofessional. I understand things happen and all, but a phone call is not much to expect!

Purchased a washer/dryer combo from this store on 3/19/09. It was delivered on Sun. 3/22. Used on Monday, on Tuesday it worked minimally. I contacted the company, Eurotech. Customer service registered me but could not give me any real troubleshooting advice. When I called PC Richards I was told they do not take appliances back but they will send a repair person. This manager, didn't get his name, didn't even ask if he could exchange it for me. At this point I want my money back, it has not been in my house a week. Any assistance you can give me will be appreciated.

On Sunday March 15th I find ad in Star-Ledger. PC RICHARD AND SON MARCH MARK DOWN, on computer section I find notebook HP Pavilion 14.1”, 250 GB hard drive, Pentium processor for only $299. I call, ask my friend to stop in the store and check is this true. I go to the store, ask salesmen for this notebook, salesmen said “yes we have.” My friend call me and said “Ok, I’m waiting for you.” I drive 55 miles to this store. After I come with money, I said to salesmen “You give me this notebook to register, now.” I said this is mistake, this notebook's price is $549, for $299 they got small mini notebooks 8” monitor, and send me to store manager.

On 1/29/09 I ordered a TV totaling $661.02, Invoice number 65-281851-1. After waiting for 3 weeks for the TV I changed my mind and went into the store on 2/25/09 to get a full refund. I was told by one of the store managers that their policy was that because I paid $600.00 in cash that a check would be mailed to me in 3 business days. In the second week of March I called the store I originally went to because I never received my refund check.

I've been a PC Richard customer for over 30 years, usually experiencing at least acceptable service. I recently made a $20,000+ appliance purchase for a major home renovation. The merchandise was delivered on 2/24/09. It has been inside my house waiting, standing undisturbed, for my contractor to prepare the kitchen for installation. It was ready this Monday (3/9/09). When they were ready to install the built in Kitchen Aide refrigerator, they noticed that 2 wheels on the bottom of the unit were missing.

I purchase a CDX-GT630UI Sony car radio from a store in Manhattan, and had it installed in Brooklyn on Atlantic Ave. I contacted the store and spoken with Rob who installed the radio, and told him that the radio may have a malfunction, because it is blinking, and the sound volume was low when it's turn up high. He told me just bring it in, and he will exchange it, just make sure that I bring the box and receipt. When I got there, he just adjust the connector w/ a pen and said if I have a problem again just bring it back, he just adjust it again. I ask "Why not change as you said?" He just said the same thing. Now once again am having the same problem.

I tried to return a Sony microchip for my digital camera. The customer service representative called more than three times for someone to assist me, yet no one came to my assistance. Finally, I demanded to see the store manager who refused to exchange the microchip because he claimed a part was missing. I know it was not missing when I first brought it to the customer service representative, yet they refused to help me and offered to sell me another chip, which I refused to pay because I know the chip only disappeared after giving it to the customer service representative. The store manager rudely shouted at me to get out of his store.

In July 2008, my husband and I purchased Wolf and Sub-Zero appliances for our new kitchen, which was being remodelled. In August 2008, we placed an additional order for a hood for the stove, which requires professional installation. Since August of 2008, my husband, Jose **, has been in contact with P.C. Richard’s managers, Kamal and Jose, but we have not seen the hood yet. Our credit card is being charged, BUT we DO NOT have the hood yet.

Purchased a computer cooling fan from an online website. The product is defective and does not work. Requested via online to have the merchandise returned per their policy on Dec. 31 and have received no response to date. I'm out the cost of merchandise of $29.99.

I purchased 2 cameras and a GPS from PC Richard & Son on December 20, 2008 for the Holidays. By December 29, 2008, I the LCD display on the Sony Cybershot camera was damaged. I was unable to review any of the pictures that I took. Their display is black with purple streaks in it. According to the PC Richard & Son receipt, there's a 20-day merchandise return/refund policy on items. On December 30, 2008, I went into the store and spoke with Joe, the Manager. Joe looked at the camera and said that the LCD screen was cracked and PC Richard & Son would not accept the camera back or exchange it. He stated that the camera was damaged due to a fall and there was nothing that he could do.

Upon my Aquos TV becoming not repairable, we contacted customer service and was told by this representative that we were entitled to a replacement and to visit the store and gave us 2 models to choose from. When we arrived, we were refused replacement and treated like strangers.

I purchased a Sharp Aquos tv with extended warranty. When I needed to use the warranty to replace my not repairable Aquos they refused me. Then when I tried talking to several people in their depts I was told they would replace my tv. I went to the store like they told me to. Got humiliated and turned away. There is no end to their awful customer service.

In June of this year, I purchased a Samsung (LN40A550) 40-in. flat panel HDTV, Invoice Number **. In September, the screen went and it was replaced. In October the sound started to give me problems. Sometimes I had sound and other times I was without sound. Sometime during the first week in December, I called for service and the TV was picked up Saturday, December 6th. When the service men arrived, I explained the problem about the sound and they verified it by turning on the TV and witnessing that the sound did not work. As a result they took the TV for service.

I spent the money for the extended service plan for 5 years. The problem is the door to my stove does not stay closed. The knobs are melting from the heat. The service man came and said he would order the parts but never called back. That was 2 1/2 weeks ago. I paid good money for this stove and I need it now. PC Richards said they would call me back. I doubt it. I need my stove, Christmas is a week away. I've used your tools and never had a problem. I would hope your appliances are the same... I guess we'll see.

Purchased a 50 TV on 12/6/05. TV screen started fading then went completely dark. Called the number on my warranty on 4/18/2008. Company audio television which is affiliated with PC Richard sent out a repair technician. He came about 4 times for at least 40 min visits and could not fix. So I took it upon myself to contact PC Richard and tell them. They then sent out another technician from Urban Video. He has visited for 5 times and still has not fixed TV. I called PC Richard again. Spoke to about 8 different people telling me the supervisor will call. This happening within a month still NO CALL. Thanksgiving is this Thurs. I’m having family over and we like to watch TV especially football. And my contract will expire on 12/2/2008. It’s been 7 months no TV. Please help.

Purchased a Sony television from this location and had it shipped to us in NJ. The salesman told us the TV was protected by the price protection. We found the TV hundreds of dollars cheaper at Hdtvdreams.com. When we asked them about the price protection, they said that Hdtvdreams.com wasn't authorized to sell Sony and it was a gray market product. We contacted Sony and they told us that they were indeed authorized through the distributor they buy from and the warranty was completely valid. PC still refuses to take back the TV or refund us the difference on the TV.

I bought a GE Microwave (Display model) from PC Richard & Son (Woodside Store) (Consumer affair electronic store #1127420). After installing the microwave, I have realized that the 2 hood filters did not fit the microwave. Upon bringing them back to the same store where I have bought it and explained to the sales (**) and store manager (**), I was told that the staff has replaced a different brand and model. When asked where the original filter is, he explained that probably the staff could not find the original filter that is why he replaced with the wrong filter. He told me to called PC Richards part accessories to get the replacement. After calling the phone number on the business card provided (PC Richard & Son : part accessories), I was told that I have to prepay around $60.00 and claim back from PC Richard later as he is only a contractor for PC Richard (which is stupid).

We bought our Toshiba TV in 2005 from PC Richards and since we have bought this TV, we have had to replace the lamp in the TV five times. I think there is something wrong with this TV. Every year we have to change the lamp and we hardly use this TV. Something is wrong.

I purchased a Mitsubishi TV on Feb 16th 2007. I had the TV in my home for 3 months and the TV would not work. I called P.C. Richards and spoke to the manager and told him that I wanted a new TV - that this TV should not have broken down 3 months after I purchased it. I was told by Allan the manager at that time that a TV must break at least 3 times before they would give me a new TV. So I let it go and I got the TV fixed on June 26 2007, then again on 2/7/2008 again the TV shuts. Another service call again on 10/17/08 and another lamp is put in. Now my service contract is going to expire and I would have to pay for the repairs out of my pocket. So far the TV broke down 3 times replacing the lamp 3 times. It’s been every 8 months since I own this TV that I have had a repairman at my home. And I am getting the run around from P.C. Richards. All they advise me to do is renew my contract for $250.00.

I want to warn all customers of the PC Richard extended service plan. DO NOT PURCHASE THE EXTENDED WARRANTY PLAN FROM PC RICHARDS!!! CONTACT the manufacturer directly, and buy their protection plan!!! We purchased the 5-year extended warranty on our widescreen TV, which the sales associate would cover any defects or potential problems we would face. We informed the sales manager we were moving (possibly out-of-state, as my husband is in the military) in two years, which we were told would not affect the warranty.

I was told by PC Richard and Son Co. that a rebate was if I purchased 2 GE appliances I would get a rebate of $100.00. If I purchase 3 appliances I would get $200.00 rebate. I purchased 3 appliances and rebate form had all appliance I purchased and I was to get $200.00 rebate. When I got a tracking email it stated $100.00 rebate. I called and they did verify the rebate form states Dishwasher was on the rebate and my receipt showed as purchasing the eligible dishwasher and other appliances. The rebate representative stated they had the dishwasher as a different product in their computer but it was part of the rebate. He stated he would resolve issue and rebate will be $200.00. This never happened and I only got $100.00 rebate and no responding to any more of my emails. There was also no one that answered the 800# phone. I contacted PC Richard and they stated it is included in the rebate and I should get $200.00 but they cannot do anything.

I purchased a 32 inch TV from PC Richard over a year ago. At the time of purchase they wanted me to take extra warrantee but I did not have the money at the time. I asked if I could purchase the extended warrantee at a later time they stated no. About two weeks ago the volume on my TV stop working. When the service dept finally came and looked at it, they made a determination that they would take it in for repairs. They took my television and stated that if they are not able to fix it then they would give me a new TV.

I bought a washer and dryer combo and have not been satisfied with the product because it fails to dry my clothes. I called and a Rep came and did not fix the problem.

We bought a sony laptop computer from them and paid $150 for the extended service plan. a month ago something happen to our laptop and we took it in for service. they told us that the repair people might have to reformat out hard drive or install a new hard drive thus erasing all we had on our computer. we was upset that this had to happen but understood that we should have backed up out files and was prepared for them to do what they had to do. the MANAGER told us that what he is going to do is put that we do not allow reformatting of the hard drive and that if it was nessesarry to give us a call.

I have Been shopping with P.C. Richard & Son for a long time as well as my entire family. We have not had any issues with there service as well as the product that we had bought. I hear all these stories of people having issues with the units they buy and how they have preformed Before, During, and After the sale.

On June 7, 2008 I purchased an Air Conditioner from P.C. Richard & Son. It was delivered and installed on 6/18/08. It was a 12,000 BTU Air Conditioner for my living room. After installation (we live in a co-op) the maintenance men from Deepdale co-op came to check the air conditioner and said we need a 16,000-18,000 BTU air conditioner in the living room. We were not informed of this before we purchased this air conditioner. Now the maintenance people say we are going to get a fine from Deepdate Management Board of Directors if we don't remove this air conditioner.

I purchsed an air conditioner, Friedrich model #SS10L10,on 11/26/05 from PC Richard for $599.97 plus tax and also purchased the extended 5 year warranty for an additional $119.99. On 6/6/08 the air conditioner fan was making a very bad noise and the A/C was not getting cold. We called PC Richard service and they had Complete Appliance call and they said they would be at our house on 6/10/08 to look at the A/C. Complete Appliance came to the house on 6/10/08 and said the A/C is broken and they would have to take it to the shop to fix it but the longest it would take to repair would be 7 - 10 days. We started calling Complete Appliance on 6/21/08 only to get a busy signal all the time.When we called Complete after work hours we heard a recording telling us to call during work hours and that due to the large volume of calls we could not leave a message.

An A.C. was installed W/O legal brackets. Paid for A.C. Rac kit.They are not taking care of this issue,I have been waiting to hear from them all day.New York has made it that all A.C. must have brackets,now I maybe fined.I paid someone to house sit that person was told that the brackets where not needed.My building wants all A.C.to have legal brackets.I'm left holding the A.C. rac kit.Who pays if fine is issued?

bought ge washer delivered hooked up didn't spin. second machine comes spins but dances all over like it wasn't attached third machine comes works 3 loads doesn't spin any more model #wbsr3140g1ww

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had a mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the products online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the product online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

About 5 years ago I bought a dishwasher, a microwave, and a stove. All were top of the line. All broke in one way or another. They didn't stand behind any of them, and kept referring me to GE. Six months ago I bought a washing machine (what was I thinking?). They hooked it up wrong, mixed up the hot and cold water lines, and now the front panel has literally fallen off the machine along with a number of bolts. When it runs, it sounds like a cat is caught inside and is screaming its head off.

The secretary said I can not help you because we are busy today than hang up the phone on me. Then what's the purpose of having a secretary for. I do understand that the salesman can't come to the for phone because he is with another costumer that's way they have the secretary there to asst the consumers.