P.C. Richard & Son Reviews

Sales rep was very helpful. He helped me with my purchase without any pressure. Overall, it was a great experience.

Staff very helpful. Our salesman Bob very knowledgeable. I would recommend this store.

Excellent experience. Salesperson Bill ** went the extra mile to locate the exact GE refrigerator we needed even after the item had become discontinued and patiently held on to it as we awaited completion of our new home. He communicated regularly with us throughout the whole process. Delivery and installation was completed on time and in a manner that was professional and courteous. Great communication there also.

We have been customers of PC Richard for many years. We do not buy from any other company. We have continued through the years working with the store manager Steve and Holly the sales representative. These two people have always treated us as family and have always gone above and beyond what anyone could or would expect. They really go all out to make sure you're purchasing the correct item and you are getting the best price. They just make the purchasing experience so easy and wonderful. There is nothing that they would not do for a customer.

Recently, our 25-year-old Thermador wall oven failed. We were very concerned because it was built into cabinetry we did not want to modify. We contacted Robert at the Newington CT store and he immediately got the ball rolling. Their expert installer came to take measurements, and, at our request, removed the old unit entirely so we could make sure there would be no surprises. We selected a Frigidaire Gallery model he determined would fit perfectly. The website said "Special Order Item - Allow 2-3 Weeks For Delivery," but two days later it was installed and working! We are very, very satisfied customers and we will turn to P.C. Richard for all our future appliance needs. Thanks, guys!

Everyone in Bay Ridge were extraordinary in their dealings. Martin and Nicole led me through purchase through delivery (which was difficult due to the bureaucracy here in my co-op). They are valuable employees!!!

This is the fifth appliance we have bought from P.C. Richard. I always shop the circular first then look at the website. The PCR website has detailed information from the manufacturers about the appliances being considered. In the store, I get to see and touch the appliances to confirm my selection. Paperwork for purchase, delivery, and installation was quick and easy. PCR made sure we got every available rebate. I was thrilled to have my new appliance in my home the very next day! "Quick and easy", may be overused words in today's fast paced society. However, they honestly describe the experience of this very happy, satisfied customer!

I came to P.C. Richards last Saturday on April 16 to look at wash machines. I looked around for a few minutes on my own to see what brands of machines they had. I have bought only Whirlpools in the past 25 years that I have shopped at your store and wanted to get a similar one as my last one. However I needed very specific measurements, so I was unable to purchase a Whirlpool. Igor saw that I needed help and came over to inquire what I was looking for. Thank God, he was so caring and I told him I needed a wash machine but it had to be within the measurements that I had, which were very small. With a smile on his face he showed me a General Electric wash machine that would be perfect for me and my dimensions.

The Salesman Babu on Steinway St. in Astoria, Queens gives you the BEST DEALS in Appliances!! The prices are great and so is his personalized service...

Sales representative Chris ** helped me to evaluate a number of models. He let me know what information I needed to get the appropriate size and efficient model. He wasn't available in store when I wanted to purchase and the manager, Steve **, was extremely helpful and made my purchasing experience fast and effortless.

I went inside and I find very good sale person. His name is Russell. He is very nice with me. The way he talk to me make me come back in the store. He should get promotion and raise also. Thanks Russell for your wonderful customer dealing.

I like that guy. Name is Russel. He knows how to treat customer.

I have ALWAYS had great experience with P.C. Richard in Flatbush Ave in Brooklyn. The manager Richard goes above and beyond to accommodate and make his customers happy! I will purchase all my appliances etc there! They really do stand behind their products! Highly recommend to everyone!

The people who helped me, Julio and Daniel, were polite, thoughtful, and immediately offered to replace this product as the off-on switch was sticking. I am very happy shopping at P.C. Richards.

I received excellent service. I would like to mention two employees in particular. Doreen ** who called & followed up on my delivery to make sure I was happy with my purchase. She went well beyond her job & was truly a dedicated employee. Also your service man Nick who was excellent with installation. With these dedicated employees representing your company P.C. Richard will continue to prosper & grow!

The service that I and my wife received was on a number 10 service. Thank you.

I purchased a packaged appliance deal at P.C. Richard. The pricing was extremely fair and the sales representatives were all helpful. They went out of their way to answer all my questions and give me the best price possible!

Gregory ** was very helpful during the purchase of my washer. I wanted a washer with a stainless steel drum. I did not want a ceramic drum, so he showed me all the washers with a stainless steel drum. Gregory is an excellent salesperson.

I found the salesperson Muhamed ** and Manager very helpful. They both made my buying experience pleasurable.

Excellent service. Dan ** and Dan ** are the best. Very helpful and courteous. Would recommend them to all our friends and family.

I am very pleased with your customer services. The service was prompt and efficient and the staff is friendly. Especially, Store Assistant Manager Mr. ** is wonderful person and very helpful. I really appreciate his service and the service he provided is more than 5 stars.

Best Buy you lost a lifetime customer. I was completely ignored in Best Buy walked right out!! I decided to stop in P.C. Richard for my laptop. The sales guy was knowledgeable, friendly, and went out of his way to help me!! I won't shop anywhere else now.

Excellent, service was the best. Your manager Joe ** is the reason I keep coming back. If he is not there I will not buy. What a well organize store.

Salesperson was very helpful and courteous. Great attitude - he was not an expert on the washer dryers but he was eager to help and answer any questions I had. Made himself reachable after the purchase if I needed any assistance through the delivery and with the product. It's rare to find motivated customer service like this these days! Thanks Mike!!

We purchased a single unit washer & dryer. Our salesman was knowledgeable and fair in pricing our unit. The installers called us 30 minutes before arriving and even came back twice to help us with a water issue we were having, which had nothing to do with the machine. Thank you Jerry ** at P.C .Richard for making customers your first priority.

Repeat customer. My sale rep was excellent. He was knowledgeable and courteous plus he understood what I needed. He allow me to make my own choices yet had no problem in answering my question and explaining the different brands and price. Thank you.

We hadn't intended to stop in, but we happened to pass by. They had the vacuum cleaner I'd been looking at online for ages but never ordered because it was always out of stock. The gentleman that we dealt with was courteous and very helpful. I was expecting someone to try to convince us to buy a much more expensive item, or to insist that we needed more stuff, but not at all. It was actually a pleasant experience. Go figure!

I am writing to you today to inform you of a wonderful employee you have in your Rockville Center Store (37). His name is John**. This gentleman has a wonderful personality, is patient and honest. I had an experience where I needed to replace my refrigerator and John helped the whole experience go smoothly. Please recognize him for the good work he does.

I worked with Ray and he helped out with choosing a TV for my mother's birthday. I told him we needed it to put underneath a cabinet in the kitchen and he recommended the TV we purchased. Thanks Ray.

Went to PC Richard's on 20th Ave. in College Point NY to purchase a gas range. After looking over several models there was a Samsung Stainless Steel range on sale for 650.00. A salesman came over, don't remember the name, and asked if he can help. Told him I wanted to purchase the range and I didn't want the extended warranty. He said "No problem". He then explained the extended warranty to me. I said "I am not interested in the extended warranty" for the second time. When we get to the cash register he again told me the advantage of the extended warranty, I told him to have a good day. He profusely apologized. "No No No... I'm sorry" blah blah blah. "Ok Go back to pay." He rings it up. Total... $945.

Abu such a good excellent worker. You need more worker like Abu. Tries to help me in every ways he can.

Satisfaction with my microwave. The salesman was very professional and friendly at the same time. He answered my questions, made some important suggestions so I was able to make a quick decision thanks to him. I wish him a very successful job which will also help your company to grow.

I want to comment on the wonderful shopping experience I had at the P.C. Richard & Son store in College Point, New York. I recently purchased a wall oven from the store and it was a special order. When I revisited the store to finalize the delivery arrangements, Sales Counselor, Shahid **, provided excellent customer service in a polite and friendly manner. Pedro, the manager, was also polite and quite helpful during my revisit to the store. Based on my wonderful shopping experience, and the great service provided by Shahid and Pedro, I look forward to shopping again at the P.C. Richard & Son store in College Point, New York.

You feel very comfortable when you walk into this store. They have good service and know what they talking about.

We purchased a new washer and dryer by GE. We have used P.C. Richard's for all of our appliance purchases for over 35 years and have been more than satisfied with the sales staff, delivery and installation of every item ever purchased. Our salesman, Josh, was knowledgeable and since we had done our research of products prior to going to the store, he was able to make the sale in record time. Thank You.

Was more than satisfied with the sales help the two times I had to return for my purchase. The staff was well informed and courteous.

Will never purchase another appliance from P.C. Richard & Son. Trying to get my refrigerator repaired since January. Tech. comes without necessary parts, says "I know the problem", leaves. Another tech. returns again without required parts. Lost 2 day work and 2 full Saturdays. My wife is losing another day of work today because I stated how dissatisfied I was after the last visit when supposedly it was finally repaired only for the original problems to return within 2 weeks.

Purchase of phone & power washer - Salesman was great. Have purchased many items in this store with no problems.

Our experience with Tony ** at the Roxbury store was excellent. We unfortunately measured our doorway wrong and the fridge wouldn't fit but we were able to get a different one at your store. It was delivered yesterday with no problem. Thanks!

I purchased a refrigerator at the nyc 14th Street store. I am absolutely thrilled with the purchase and the way store employees assisted with this order. They assisted with the utmost professionalism and courtesy. If I may add, the P.C. Richard delivery driver's 147 Adam and G (not sure of spelling) were an absolute pleasure to have in my home. They go the extra mile. My new refrigerator almost did not fit because of a protruding outlet. They calmed me down and went to their truck and got the proper tool and did an electrician job quickly and efficiently. I am thrilled that all went well. I am very happy with this purchase. Thank you! :)

I decided to buy my LG dual oven range at P.C. Richard after I swore never to buy an appliance at Home Depot again because of a nightmare experience. I did my research and bought the only dual oven range that Consumer Reports recommended. I went in to the store and dealt with Sayani who was just a phenomenal salesperson. I told him which oven I was looking for, he took me right to it and talked in depth about all the features it had. He didn't try to push a more expensive range on me, he was very supportive of the model I chose and definitely was extremely knowledgeable about it. He then arranged to have it delivered by someone they trusted with difficult delivery jobs.

Good customer care. Was a pleasure to buy there.

I bought a new LG led 4K television, and Eddy was the associate helping me. Eddy went above and beyond to help me find a television within my budget and gave me exactly what I wanted!! I recommend PC Richard to everyone!! Thanks eddy!!!

All staff were very courteous and extremely knowledgeable. Ransom was particularly helpful as was Brian. Will definitely be shopping there again!

Carl is the best, hands down. Great service. Painless. PC Richard makes it simple. Thanks again Carl.

Kyle has always been a great help with product recommendations. I love the P.C. Richard's experience. Smooth and quick. A+ in my books.

Was helped by Dan and Pedro and as usual it was a pleasant experience. Thanks again guys.

Wonderful in-store service and prompt delivery and installation.

I was buying a washing machine and Huascar ** help me out and offered complete solution. Thanks Huascar for your great customer service.

Didn't expect your employee, Babu, to make spending money such a wonderful experience. He's personable, fun & very helpful. He knows his stuff and he's fantastic at his job. Very happy to work with him & will again in the future. Thank you.

Great service from Mike at PC Richards; any customer will leave the story delighted with the personal attention that Mike provides!

I just want to express how helpful and courteous was the manager when I told him about my experience with the warranty department of my previous refrigerator that was only two and a half years old. I explained that I had called several times wanting to speak to a supervisor since my refrigerator was out of service for five days. Every time I called they would state that the supervisor was at a meeting. I decided to go where I had purchased my refrigerator and the manager was there. I explained the problem. He send an e-mail at that point. I stated that I wanted a new refrigerator because of the problems I was having.

The 2 gentlemen who installed the dishwasher were fantastic!

During the last several months several purchases have been made at the P.C. Richard & Son Store in Milford including a printer, humidifier, mattress and boxspring, in cartridges, pillows, etc. and John should be recommended for his professionalism, remarkable customer service skills, follow-up and knowledge of all of the products that were purchased. John handled all transactions and ensured they were delivered timely (for those that required delivery), worked properly and we were satisfied customers. It is unheard of in these days that a Representative provides such detail in explaining differences in products, pros/cons and takes the time to listen to you the customer. It is extremely important that P.C. Richard employs such a dedicated individual who truly provides 100% customer satisfaction and represents the Company in such a positive way. Kudos to John and P.C. Richard should be extremely proud to have John on their team.

Great service and competitive prices!

In today's fast-moving ultra competitive business environment, PC RICHARD is lucky to have an ideal team player like Dean with such a broad knowledge, and great interpersonal skills, along with an ad hoc approach. Very unique team, very analytical, Check data for information, to make informed decisions. The team respond quickly to customers. Always a great experience shopping at PC Richard in bay plaza. Thank you Dean.

We buy and a lot from PC Richards. We always go to the Bellmore store. The manager, Steve, is always so helpful and patient. We are very confident with his advice and trust his opinions. We have been happy with all that we buy. All the salespeople are great and helpful also.

The experience was excellent. The salesman Khaled was very knowledgeable and helpful and the manager too was very professional to have the process and deliver running perfectly. Thanks for everyone.

TV was purchased as a gift on 12/29/12. Also purchased a extended warranty for 5 years. Approx 2 years the LCD started to go. I had to return it to the store for repair paying a cab service to take me to the location. That was 2/8/16. TV started to turn off and on at will. TV was sold as new and I expected to have at least 4 yrs enjoyment. I have to get it to the store for repair in less than 2 months at my expense which is really unfair. Please help!!

The delivery, installation and removal of my old tv went very well. The installation of the flat screen tv was done with knowledge and professional workmanship. I was very pleased and would recommend P.C. Richard & Son to anyone. The transaction went very well.

My husband and I can't thank Alex and P.C. Richards enough! Alex was very friendly and kept us posted on when the appliances would be in and when they would be delivered. I could tell Alex wanted us to be happy with our purchase and seemed very caring. Our appliances were delivered very quickly and the delivery team were very careful bringing our appliances into our home. When any of my friends or family members need an appliance, I tell them not to waste their time shopping around just go straight to PCR. They always give you the best price and make sure you are satisfied. Thank you again, Alex, for everything you have done and for making shopping for kitchen appliances a very pleasurable experience. We love our new kitchen!!

Worked with Hanny. Great experience even though I was skeptical when I arrived. He was very fair with pricing and when my range did not work, he gave me a new one with NO hassle. He honored his word, a rarity these days. Would go back again.

I recently bought 2 sets of appliances (2 dryers, 2 washers, 2 refrigerators, 2 microwaves, 2 ranges, 2 dishwashers, and a king size mattress and 2 box springs). This is for my own new house with an in-law apartment. The prices can't be beat. The service is A-One. The salesman is great, and the delivery went without a hitch even with a big truck filled up. I would recommend PC Richard's to anyone looking for the best prices and service.

I actually was helped by the staff I met at the entrance. They were friendly and great. They really helped and I didn't even spend much time before going back home.

I needed to purchase a TV for my 2-year-old's bedroom. I decided to go to the P.C. Richard & Sons located at Bay Plaza shopping center. I can honestly say that I am glad that I made that choice. From the moment I entered through the doors to the point where I left the store, with not only a television for my son's room but a home theatre system as well, it was an awesome experience. From the great customer service to the friendly managers and employees, I got exactly what I needed. With the assistance of Dean and Leary, I purchased the right items at an affordable price! All I can say is, keep up the great work guys!

Excellent Customer Services. I went there looking for a TV for my husband and Reymond was very helpful. He help me to buy the best and right TV for my husband's birthday!!!

Awesome customer service by Quashawn & Andrew. Both are very patient, honest and knowledgeable on the products and services they carry at PC Richard & Son. I recommend purchasing any household appliance through them!

I went to the store looking for a new refrigerator as I have always gotten all my major appliances at PC Richards. It's great not to be pressured. Your salesmen (Joe **) was a pleasure and helped with measurements & got me what I needed fast!

Buying a dishwasher made easy. Mr. Ibrahim ** was able to direct us to the right product, once we informed him of what we were looking for in a dishwasher. This made the experience simple.

I was very pleased with my experience when purchasing my new television. Ben was knowledgeable, helpful and knew what to recommend to us. Delivery was fast and they called me, as promised, before coming to deliver my television to make sure I was home. I was never much a fan of PC Richard in the past (and I'm talking years since my last purchase) and they have seemed to have changed their whole customer service experience, for the better... Now I highly recommend them!

Purchased high-end appliances for new construction. The service we received was EXCEPTIONAL!! The staff and manager went out of their way to make sure we were informed and explained everything about all the appliances. We were recommended by a friend who purchases their appliances and now I have recommended someone also. Thank you for making my dream appliances come true!!

I purchased a JennAir gas range model: JGS1450DP0 for my wife. They delivered it tonight and set it up. We check other stores, Sears, Best Buy, but P.C. Richard & Son was the easiest to work with. Kevin the sales rep. is a great person. He took time to show us a few ranges and my wife just could make up her mind. Then Kevin showed her this one, and she liked it (loved it). What I liked about Kevin was I wasn't dressed the best, that's why I think the other two stores didn't spend that much time with us. They took one look and said "this man can't afford this anyway". I was talking with one salesperson and she saw another couple and left me and went to wait on them. Well to make a long story short, Kevin at P.C. Richard & Son made the sales. Oh and I paid the $3,000 plus in cash. So Sears, and Best Buy don't judge your customers by the way they dress. P.C. Richard has our business from now on.

I purchased software Home & Student 2016 for Word, Excel... On 3/17/16, tried to activate by following the "to install" instructions, but error message for 25-character Product key invalid keeps coming up, hence, would not install. MS Tech support remote controlled PC to fix & activate, effort failed. I came to the store, met with the Manager on duty. Juan (the only manager on duty around 8:30 pm), explained the situation, as busy as he was, going between one associate to another to approve or verify one order to another, and slow WiFi, because of the number of electronics. He was patient, polite, displayed professionalism and was able to do all necessary to installed the software for me so I won't waste any more time on the issue. I have not found such commendable behavior with many managers in a long time. So, I say thank you Juan.

Great customer service. Tony was a great help with our big purchase. Thanks!

Very good service. Friendly. Flexible. Liked the service.

Everyone was terrific. The follow up was excellent. I ordered a refrigerator and when I went home, I already received an email confirmation and thereafter a phone call to confirm delivery. Very professional. Will always shop at P.C. Richard & Son.

Neil ** was my sales counselor and was excellent as usual. I told him what I needed. He took me right to the stop to review options and gave honest opinion based on my input which would work best. Wish all sales personnel in all stores were as knowledgeable and personable.

It was a great time to shop.

Our sales representative Fausto was extremely helpful in answering all our questions and making our order and decisions easier. We got email copy of receipt. Delivery was early and fast. Item arrived in perfect condition and we were VERY happy with the entire process.

P.C. Richard and Son is the most reputable company I have ever dealt with. I recently encountered a problem with a refrigerator that I purchased almost 4 years ago. Since I purchased a warranty, they sent a serviceman to try to repair it twice. The refrigerator was working for almost a week then the problem occurred again. I once again contacted the P. C. Richard Service Repair representative Kathleen who was so very helpful, attentive, efficient, and she recognized the urgency and immediately submitted paperwork to authorize a replacement refrigerator. Throughout this entire process, I was in contact with my salesman Richard ** who was also exceptional in assisting me. He advised me about the steps needed to be taken to try to repair the refrigerator and ultimately he recommended refrigerators which would suit my needs. He immediately ordered the new refrigerator that I chose and it arrived very quickly.

Great experience... Bought LG appliance from Steve who was very knowledgeable and friendly. After receiving appliance, had an issue with range. Contacted LG, no help, so I went and spoke with Jimmy **, Manager who went above and beyond to rectify my problem. If you are looking for appliance or anything else, this is the store to go to.

I got a Macbook Pro and the salespeople were really nice.

I walked out of the store on 23rd street... But buying a TV on 86th street was a breeze! Peter ** provided the expertise I needed. It allowed me to decide promptly with no pressure. I bought a 32" Samsung and was very happy with his courteous and kind hospitality.

I am very pleased with the service I received today at PC Richard & Son. The CSR was very competent and courteous.

TV delivery and install.

Very pleased with the way your salesman handled our purchase. He was very courteous, informative and understanding. His name is Bill ** and works in the Danbury store.

Dan was very helpful in getting my situation taken care of.

I recently bought a house and done it completely over and so far I purchased refrigerator, stove, dishwasher and today a microwave. We cannot be happier the way Dan the manager treats my wife and myself.

After they sent the laptop back he was very kind and caring and concerned as far as giving us the help we needed with the return of the laptop. He was very helpful and considerate.

I want to thank PC Richard & Son and especially Mike **, Manager of Social Media for all his help. He kept me informed every step of the way and always called as promised. The issue was resolved and my faith in the company restored. I will continue to do business with PC Richard & Son and hope the problems with service appointment scheduling have been corrected so that this does not happen again.

The shopping experience was great. I was fully assured that they Care of Problems with an old purchase that I was not happy with. A portable air conditioner. My shopping experience was wonderful because of Allan, Eddie and Neil.

Dan ** is a customer driven sales associate. I would recommend him to anyone! Thanks again.

I always purchase big ticket items at P.C. Richards and give them the "thumbs up". Salespeople are very knowledgeable, quick delivery, neat installments and if any thing is wrong with the item you purchased they replace it with a new one immediately.

I purchased a fairly large sum gift card online as a gift for a bride to be. Due to an unfortunate incident, there will no longer be a wedding. Now I am stuck with this gift card and don't have use for it. According to P.C. Richard's return policy, I was not able to get a refund once the gift card shipped (which it did - but thankfully not received yet). After 10 minutes of working with online support manager Brittany, she asked that she call me back to see if she can go around the system and get me the refund for these cards. I was a bit concerned that she wouldn't be able to help me. After all, I understand policy is policy... but to my luck, Brittany was able to refund my money for the gift cards! I am sooo happy with Brittany's prompt customer service and of course outcome of my problem. I would wish that she can praised for this matter as I would have not known what to do with those gift cards. Thanks again to Brittany. She made my day!

Khan and Jeff at the Hillside Ave store were excellent and extremely helpful. They were gentleman and provided excellent service.

Store Manager Curtis is a wonderful asset to your company. He is a pleasure to deal with and a great asset to PC Richards. Just when I thought your staff couldn't be any better, my husband and I were actually very impressed with the men who delivered our refrigerator. Usually, there is a problem with getting units into the narrow doorways & turns in our home, but they breezed right through it, being the professionals that they obviously are. It's truly a pleasure doing business with PC Richards. Low prices and good quality, plus employees who like to help customers.

Excellent service. Would shop at P.C. Richard's again.

A very satisfying purchase. Our salesman George ** was very helpful and knowledgeable. A true professional - the delivery came early and the guys were quick, neat and very careful with our new washing machine. Best experience I've ever had with PC Richard and I've been a customer for over 20 years. Can't wait to see the new Bellmore store when it opens! Best of luck and thanks.

Robert from the North Haven CT store was excellent to deal with!! Also, the management team was very helpful with a couple requests that I had. I would highly recommend this store to friends that are looking for any item that P.C. Richard sells!

Your salesperson, Justin was very helpful, thorough and courteous and made my shopping experience a very positive one. I would definitely recommend friends and family to shop at P.C. Richard, since the salespeople there are extremely helpful.

Excellent price. Excellent product. Excellent delivery and services.

This experience has proven to be a great one, due to the assistance of my salesman William **. He was very knowledgeable about the washer and dryer that I purchased and always attentive with any questions I asked. He made the process seamless from purchase to scheduling delivery. I will be a returning customer in the future.

My husband went to the P.C. Richard & Son store located at 450 Kings Highway in Brooklyn NY 11223. The minute my husband entered the store ** (salesman) greeted my husband right away. He was very professional and knowledgeable. He directed him right to the products he was looking for, helped him pick one out and checked him out. It was a very wonderful experience. Definitely will shop there again.

Great job all around in P.C. Richards RVC. I went in a few weeks ago and the TVs were on sale. I had no idea the price would change. When I went back a few weeks later the price went up $150. They matched the original price and I got six of the tvs. Great, friendly staff.

Very professional and helpful and delivery was great.

On Sunday, March 6th my built-in oven finally went "kaput" after over 15 years of faithful service. Whoa! What to do? I have an event coming up the following weekend and I NEED my oven - "Mac & Cheese" is on the line! Then it hit me! Contact **, my friendly salesperson at PC Richards - 2501 Grand Concourse, NY, NY. ** and his team at PC Richards hooked me up months ago with a great flat screen TV. At the time, he encouraged me to sign up for a PC Richards card. At first I was going to decline, and then on second thought decided to go with it. As he so wisely informed me - it's good to have it, just in case. BOY was he right!!

P.C. Richard in Norwalk CT was very helpful in resolving issues discrepancy of manufacturers info regarding whether a refrigerator was garage ready. We ended up getting a full refund and a recommendation for a better appliance which the refund was applied to. Ease of dealing with both Service and the store/sellers/manager.

Steve at Northport location over delivered and was a pleasure to work with.

Sayani ** helped up with our purchase of a washer and dryer. He was incredibly responsive and helpful. He has a vast knowledge and was more than accommodating for our needs.

I ordered basically everything I needed for a second home in Florida from Craig here in NJ. The service was outstanding and the process was as easy as could be. I would highly recommend P.C. Richard to anyone who asks. They know how to take care of customers.

When my old dryer stopped working my wife and I were looking for a replacement and quickly discovered that every other place was well over priced. Finally talked to my neighbor who suggested we try P.C. Richard, so we went online. Found exactly what we wanted. Went down to the store the next day. Sales rep was very helpful and informative. To make a long story short we will never go anywhere else for our home appliance needs again.

We came in to buy prizes for a fundraiser with a budget of $1200.00. Our salesman Jimmy ** was very understanding and worked well with us to try to pick nice merchandise. We came very close and only went over by $81.00. We are very satisfied with the way we were treated and will definitely recommend others to shop at P.C. Richard with Jimmy. We feel our salesman went above and beyond. Thank you Mike.

I had an outstanding experience at the Paramus P.C. Richard location. I went in search of a new gas range and Craig and his staff made it a very easy and enjoyable experience. Craig and his sales staff are extremely knowledgeable and always a pleasure to work with.

My family and I have ordered many items thru Jimmy. We have ordered smaller items such as a toaster oven and larger items to complete an entire kitchen. No matter how small or large our order Jimmy is always happy to help us. His customer service is above and beyond. He consistently follows up and ensures we purchase the best products to meet our expectations and needs. I and my family would highly recommend him to anyone shopping with P.C. Richard.

We redid our kitchen and purchased all our appliances you. Hensley spent a lot of time with us until we picked out everything we needed. He spent the time going over every item and gave us the prints to give to the contractor. This way cabinets and floor plan worked out perfect. We gave out his name and number and also ordered more items. He is great!

Good service, no complaints.

I have dealt w/ Craig ** over the last 2 yrs while we completed a full renovation of our house. We purchased all our kitchen appliance as well as washers/dryers. Craig was also very helpful helping us select the correct TV's for the house. It was a pleasure to deal w/ P.C. Richard from the purchase to the delivery of the items. I would strongly recommend using them.

The delivery people were very courteous and careful. They double checked everything and checked for leaks. They were great.

I have been a loyal P.C. Richard customer for over 17 years, purchasing over 30 appliances/TV's etc., from the same salesperson Craig in Elmont, NY. I couldn't be happier.

Mike and Don both assisted and guided me with the purchase of four appliances. The two of them (managers) went far beyond the call of duty. They were very thorough and researched my needs. I did all my ordering over the phone and Don and Mike did a stellar job. I would like to recommend a raise for the two of them. I would not hesitate to recommend the Oceanside store and Don and Mike. Thank you for having Mike and Don in your store.

Aside from the prices being extremely competitive. My experience with their customer support is by far the best I've ever encountered hands down. I've never received such a fast response with any online shopping experience.

I would like to commend Manager James ** of the Wayne NJ store. After a delivery of my refrigerator we noticed a dent in the lower front. It probably came from factory that way. When I told James about the problem he listened and gave me several options. James's actions resulted in an excellent customer experience. I have shared my experience with several other people. Thanks again James for hassle free service with Excellence.

I can only say that my buying experience at the P.C. Richard store on central avenue in Yonkers New York was the best shopping experience that I ever had. The salesman Craig was extremely helpful and knowledgeable about the appliances. Gave us his undevoted attention for hours and his card with his cell phone number and either answered calls or texts rapidly. When we came in to place the order he wasn't in and another salesman Robert assisted. Craig had sent George and Carlin to do a survey to make sure all the appliances would fit. I then went online to check reviews and changed the refrigerator and freezer.

Faulty ice maker called and set up a service call. They said it was jammed, cleaned it out, and would work. Call back next day, still wasn't working. Rescheduled appointment. They showed up without the part stating it would be 3-5 days to order after I took the day off. Called to complain and said I'll just have to wait they don't stock the parts.

I have made several purchases from P.C. Richard in Carteret. Each time my experience has been great. I have had the pleasure of being served by Mark. He is very professional and knowledgeable of all products in the store. Not only would I make another purchase there, I would recommend the store to other patrons.

Bought my existing Whirlpool dryer 12 years ago. When the motor started to make loud noises decided it was cheaper to change out dryer. Who else to turn to but PC Richard. Found a bigger and better Whirlpool dryer for a better price and warranty.

When it comes to great deals, P.C. Richard can't be beat!

Stony Brook Store #54 - We have shopped at the store for many years. It is not often that we don't find what we are looking for – at the right price. This time around we bought a microwave oven and a Mr. Coffee coffee pot. We are already delighted with our purchases. Our salesman was Terry and he was very helpful and pleasant. I didn't get his supervisor's name, but he too was a great add for your company. I'm glad to have this opportunity to tell all of you how pleasant it is to shop at PC Richard & Son.

I was very happy with my experience and purchase at P.C. Richard. Will go back again.

Great customer service. Thank you.

P.C. Richard is our go-to store. Chris ** has always helped us. In fact we didn't go to the store for the dryer. Just picked up the phone and called him. We had the dryer the next day. Chris is very knowledgeable, helpful, and pleasant. We are so pleased with his service. P.C. Richard has a wonderful selection. Very clean store.

January 13, 2016 we received our new Water/Dryer Combo. Since my stroke, I no longer had to wait for an escort to go up and down 2 flights of stairs in my apartment building to wash my clothes. Unfortunately, the unit that was provided to me does not rinse/spin properly leaving the clothes sopping wet. We have on 3 occasions had service techs arrive at the property to troubleshoot the problem. The tech's start the equipment and leave. They then report the machine is working as designed although they have not waited for the machine to finish and evaluate the results. The last time a tech came out I was advised to call the corporate office immediately after the machine stopped. As usual the tech came, started the machine and left. This time he left a phone number to call when the cycle was done and he would return to evaluate.

I couldn't be more happier with PC Richard. Tom ** went out of his way to make sure that all of our needs were met. I will continue making purchases from Tom and P.C. Richard.

PCR has credited us back for the installation fee. They acted swiftly and justly. We appreciate Oshane's attention and help in resolving this.

I'm a contractor based in downtown Jersey City. I met Murat a little over a year ago thru a friend and he has been my go to salesman for all my recommendations for appliances. He has handled run of the mill kitchens to high end Jenn-Air kitchens treating every one of my clients with the utmost respect and service they deserve. By far Murat is one of the best and knowledgeable salesman I have encountered in my 16 years in business. I will continue to recommend him to all my customers.

**, who is a sales counselor in the P.C. Richard & Son store at 2259 Ralph Avenue, Brooklyn, NY 11234, I have dealt with for many, many years, actually since around 2002! ** has always given us great deals on everything we have purchased, is extremely knowledgeable, and very helpful in answering questions I may have, and in every other way possible! ** is also a very nice person, and my experience in dealing with ** all these years is always great! I would recommend this store and ** highly to everybody, family or friends! Thank you, everybody, for always making my experience at P.C. Richard & Son a very pleasant one!

Very knowledgeable and patient.

The salesman was very knowledgeable and took the time to understand my needs. Delivery and installation was fast and good. The only issue was a minor one: the representative I spoke to on the phone the night before told me that I would get a call the morning of delivery to notify me of the time of delivery. I never received a call. Luckily I checked the website that morning.

Excellent experience... Knowledgeable salespeople and they made recommendations to my benefit.

Very quick and understanding response to my question and got the problem resolved very fast.

Sale person assist me with picking the right washer and dryer for my home.

Sales and store management were very responsive to my needs. The delivery personnel were polite, professional, and worked quickly to delivery my new refrigerator and remove my old one. I could not have asked for more.

Good computer at a great price. I'd especially like to thank Ronald, the sales counsellor, for his really great help. He was knowledgeable, efficient, and just terrific. You should promote him!

Just wanted you to know your delivery and installation team was A-1. They were both knowledgeable, helpful and friendly. What a nice experience it was dealing with them. Thank you!

The manager Luis was very courteous and knowledge of the item we were looking for. He asked the sales rep Mr. ** to help us which we were extremely satisfied. The delivery crew Patrick and Jose were courteous and safe.

Flat screen TV delivery was on time and delivery worker were courteous. Will shop at PC Richards for my next purchases.

The salesman was very professional and knew what he was talking about. He walked me through all parts of the sale. There was no high pressure to buy and was courteous the whole time. You should hire more salesman like him.

Most of my appliances are bought at P.C. Richard & Son for these reasons. The prices are comparable and you can always get a price match. The service is great. Van was very patient and attended to my needs, ensuring that I got the best and most suitable products. He was even patient enough to read through several reviews for each of the three appliances I was interested in. Even though I was not able to get free delivery on the items purchased, what topped it off in comparison to Sears, Lowe's, Home Depot and others was the warranty. I always get a better warranty at P.C. Richard & Son than any other store. Check it out for yourself. You will be pleased.

The service when the two men came to set up our new t.v. was very good. They were polite and efficient. They knew what they were doing.

I was very satisfied with the delivery and setup of the appliances that I have purchased and would recommend PC Richards to anyone who asks of my opinion.

Rubin ** from the Wayne store went above and beyond his responsibly to make sure the flat screen TV would fit in my car. I am new to the area here but have purchased before at PC Richard's and was confident that I would be satisfied. Rubin saw I was upset that the tv was not fitting in the trunk. He ran back into the store got some rope and secured it. I am home now with my new tv because of him. Thanks for his help and gentle words of confidence that I would be okay and I am! TV is sitting on the stand ready to be turned on!

The salesman was very knowledgeable and friendly. The store manager saw my face about the final cost and suggested equal quality in other washers and dryers to lower the debt. Thank you guys.

First I need to say that I buy ALL my appliances and electronics at P.C. Richard because it's a trustworthy store. Arty is an excellent salesman. He's attentive and personable.

After going to several large stores including Sears, Lowe's and Home Depot the level of knowledge and helpful recommendation from the sales person Billy at P.C. Richard's was key in making a decision and he actually saved us money by pointing out specific sizing that would have made a more expensive product not compatible with restrictions in my kitchen. Honesty and knowledge are what a consumer needs and that's what I received. Excellent service.

Very knowledgeable and informative salesman.

Thanks for the service. Salesman was wonderful and delivery was without a hitch. Very happy.

Driver ** Called 15 minutes before arriving. That was a good thing because I was at the grocery store and it gave me enough time to get back home. Very pleased with the removal and installation. Both men courteous and professional. I am a frequent customer of P.C. Richard. I have always been very satisfied with their overall service.

P.C. Richards matched the price on the items we bought to another store on the WEST COAST. Great deal for us. Delivery was made exactly as promised AND ON TIME. The delivery went smooth and was completed in about 10 minutes from start to finish. All in all it was a GREAT TRANSACTION.

Got a great deal. Salesman was very helpful and friendly. Both stove and led TV look great in my house.

Manager, Nick, Salesman Nolan, installer, Ali, service technician, Robert are to be commended. We purchased 4 major appliances from your Princeton store. These gentlemen are extremely knowledgeable, courteous and are the reason that we will always be P.C. Richard & Son customers.

After 23 years, we needed a new stove. I don't shop around and I never buy online; I always go straight to P.C. Richard & Son. Mo my salesman was excellent and took very good care of me, which is why I kept his card and went back to see him. Bought the stove on a Friday night and if it weren't for other things on my calendar, I could have had it delivered on Tuesday. The two gentlemen who delivered the stove were in and out in twenty minutes. They were both polite, knowledgeable, and fast. They also disposed of my old stove, no extra charge. So far couldn't be happier. Will start using the stove this weekend.

Me and my husband had a wonderful experience in your P.C. Richard store in Levittown, NY. The sales rep that helped us was named Ernie and he was fabulous. And the manager Kenny was very helpful as well. I would highly recommend this store to my friends and family.

I am very frustrated and sad to write this. I bought a TV from PC Richard which is worth $699. The day I got this, I found this a defective piece. So, immediately called customer care and they agreed to replace it. After this only, the real pain started.. They do ship their product with Pilot freight service which is even horrible in delivery timings. PC Richard took 4 days to create a request to Freight service to pick up my TV. Then Pilot service took 2 days just to schedule for pickup. Then finally, they appeared after 4 days and my TV got picked up. Now it will take them another 14 days to send to PC Richard when I tracked the shipping. And then only PC Richard can able to exchange the TV and god knows how long it will take to reach me. And moreover, now I found out that they do not have stock of the TV I ordered. I am surprised that they knew a week back that they will have to exchange my TV. How could they just go out of stock.

Ernie is amazing. Outstanding customer service, he answered all my questions, very knowledgeable. I will certainly recommend this store. I definitely will come back soon.

Warm welcome upon entering the store. I was directed and accompanied by Mr. **. Excellent salesman, knowledgeable about the product. Apologies were made for remodeling inside of store. Met the manager. Very energetic, friendly, helpful.

Pleasant experience with sales counselor ** Manuel & delivery of our refrigerator. Workmen were perfect!!

I want to thank Mr. Cooke and PC Richards for helping me to get my Kitchen Aid dishwasher repaired for hopefully the last time. Your service was great. I was informed at every step of the way. You put my faith back in your company. Thank you, thank you!

I bought a 55" LG OLED tv prior to Superbowl. Was never informed by the salesman that any tv above 40" is not returnable. I've bought items from P.C. Richard before and never had a problem with a return. If I knew this I would never had bought a tv from them. I could've went to Best Buy and would be able to return the 55" without a problem if I wasn't satisfied with the picture quality. I will never buy anything from P.C. Richard because of this and I will be cancelling the credit card I have with them.

I had appliances delivered to my home on Feb. 5, 2016, totaling over $3000.00. When they brought in the refrigerator they damaged the right side and dented the refrigerator, and damaged my railing on house. I was called at work by the driver and asked if I would accept as is or wanted a new one. Of course I said a new one. They redelivered a new one on Saturday. The delivery person was Spencer and he was great. No problems. Should have more men like him. But the doors were out of line and a service man came back on Sunday at 7 a.m. Could not line the doors. Said someone else had to come back. They will try to line the doors and level on Wednesday, Feb. 10, and also the parts for the water line was missing some parts. Hopefully they will bring that on Wed., Feb. 10. Never had any problems with P.C. Richard & Son till now. Hope this can all be cleared up.

Everything was effortless. Delivery was on time.

I thought Customer Service was fantastic. Spoke to Will the night before to add install to my order. He was fantastic and extremely helpful.

I was so very pleased with the product (LG double oven) and service. The sales rep Pat ** was very knowledgeable and helpful. She was very efficient in helping me get a larger connecting hose from the installers. I was more than satisfied with my whole experience due to the sales reps commitment to satisfying me. I love my stove.

Excellent and knowledgeable staff. Excellent customer service.

Purchased an external hard drive for my brother's Xbox One. Received outstanding service and the employee was very knowledgeable about the product and helped us get what would work best for us.

I would like to thank John ** for his help in the purchase of my laptop. I was looking for something that would meet my needs and not be to hand to use. He explained everything to me and I purchased it right then. I did have a problem with my laptop about 2 weeks later. I called and was told to bring it right in and it was fixed in a hour or two. Thank You Again.

Purchased a new Samsung washing machine today at the Carteret location. Salesman Tim was excellent. Has a lot of knowledge about the washing machines that were available at the store. Also assisted me with purchasing an extended warranty. Would definitely recommend the location to a friend and will be going back for a new dryer soon.

This is an update of my review from 2/5/2016. I now give PC Richard 5 stars for their quick response in resolving my issue. My warranty was honored and I received my new headphones today. Thank you, Mike **, Manager of Social Media for PC Richard, you have restored my faith and you now have a customer for life! It is heartwarming to know that PC Richard cares about its customers.

I have been going there for 15 years now. They have never let me down once! Every employee there is awesome! I just got my new mattress there last month. I could not be happier.

On 2-3-16 I purchased a TV with the help of Don. He was a terrific guy to deal with and by 7:30 this morning, the new TV was delivered and setup in our den. What great service!!!

Received excellent customer service from Jason **. This will be my 2nd working with him regarding my purchase at P.C. Richard. Jason is very upfront, professional, and answered all my questions. I would definitely recommend Jason and P.C. Richard to friends and family. Thank you.

We have dealt with P.C. Richard for well over 30 yrs. and have never had a negative experience. For the last 6-8 yrs all of our purchases have been through ALI in the Plainview store. He is always honest and very informative. Ali is an asset to your company. Thank you.

Ruben, Edwin and Anthony were very good people while helping me. They were patient as I was look for what I wanted and they were great help. They were gentlemen. I appreciate the great help.

I've been a customer of PC Richard for many years. My relationship started when I first met Julian in the Bronx store. The way he is makes me want to continue doing business with him always. Everything from his positive attitude and work ethics are unmatched. When Julian had left PC Richard I too took my business elsewhere after I had an experience that was good but not the best like I used to have with Julian. I'm so happy that he's back at your company and I will continue to support him and your store only because of this man. PC Richard you have an amazing employee who should be recognized for his hard work and excellent personality.

Bill helped us out picking out our TV. He was very helpful and was very courteous. Everyone in the store was there to help you. We've call the store since then and Bill has gotten back to us right away.

I recently made a big purchase at PC Richard & Son store at 450 Kings Highway in Brooklyn and had the best experience! The salesperson, Arkady **, is a true professional that goes above and beyond to ensure that customers are satisfied. This was my third large purchase at the same store and from the same salesperson in the last 10 years. The knowledge and expertise that I always receive from Arkady make me return to the store. I recommend him to all my friends. The entire crew in the store is very helpful, including the manager, who personally came to thank me for the purchase and ensure complete satisfaction.

The LG television that I purchased in December 2015 suddenly stopped working. I went to the Westbury store to request an exchange, and the manager of the rod trona so area was extremely helpful, and understood my concerns. In about twenty minutes the exchange was completed, and I was on my way. I usually go to P.C. Richard & Son for electronics and appliances because of their attention to customer satisfaction, their product knowledge and the variety of brands.

I purchased a TV from Mary at the Jersey City store. She is a warm, knowledgeable and friendly sales rep. Mary guided me through the different potential TV's that I could purchase in my price range. Her product knowledge was a great benefit in helping to make my final decision. Because of this, we (members of my family) make our purchases through Mary.

Since I've been 15 years old I have gone to PC Richards to buy every single electronic that has been in my house and my parents did the same thing. They dedicate their lives to giving answers and give the right answers and that's why people come back all the time and that's why I come back all the time. Thank You PC Richard. Here's to you.

It has been a while since I made my purchase (12/7/15), but I wanted Catherine could not have been more helpful. She tracked my merchandise, was professional, followed up w/ phone calls, and was an overall joy to interact with.

I went into PC Richards just to buy a simple TV for my new apartment and immediately was overwhelmed with all the options there. That is when Ronald came over, he must have saw the confusion on my face. I have never had better customer service than I got from him that day. He was kind and patient with me and very knowledgeable about everything in the store. He even upsold me into getting a better TV than I had originally planned to get. His suggestions really helped me feel comfortable spending a bit more than I had originally planned!

PC RICHARD is the Best! I had a good experience with them!

I wish I had read the reviews before ordering from here. I placed a web order for a laptop over 2 weeks ago, with no communication about any issues, and no update on the order I started contacting them. They blatantly ignored 3 web inquiries for an update. I then spent 25 minutes on the phone with the most incompetent employee who knew nothing about her job much less customer service. She was making up things to say. In the end, they said they would cancel the order; let's not forget that I was charged the full amount! Since when is it okay to charge the full amount when they had no intention of fulfilling the order? Their integrity is so compromised they can't even keep things straight on their end. After 6 contacts, I am still awaiting a refund. STAY AWAY!!!

In January 2016, I bought a Samsung SUHD TV and the customer service within the Sales and Management Team (led by Tom) - really showed me "this company" cares. A week after my purchase I saw the same TV advertised by the manufacturer for significantly less. Know this: PC Richards "stood by my side" and made sure to rectify the matter. They have a 30 day price guarantee and in my case - went above and beyond my expectations (I'll leave the other boring and painful details out of this review). PC Richards took the time to make sure I was completely satisfied with my experience with their company. In an age where "price" is often overshadowed by "quality and care" (the things that really make you happy with a purchase) - they showed me how PC Richards differentiate themselves from the competition. They are Head & Shoulders above their peers. You'd be wise to choose them as a Retailer!

P. C. Richard & Son was outstanding once again. Best price, selection, in and out in 20 minutes. 2 days later the delivery guys show up and were very pleasant and professional. LG dryer pairs with the washer I bought last year.

We were very pleased to have met James the manager (**) last night when we were shopping for a TV. He gave us exceptional service. He had an outstanding warm, friendly personality and helped us in our decision by explaining to us the features of the TV compared to other models. We will definitely tell our friends and family to look him up and we will be back to the store for other items that we need.

This was the perfect buying experience. The salesperson Mehfooz (**) is very professional, knowledgeable, and timely in his responses. Everything in the process went as planned which was a delightful surprise. I would definitely contact him again if I need to purchase something else from the store. Thanks for a great experience.

On Monday, January 25th., this has turned out to be a very satisfactory shopping experience for us, after purchasing a needed washer for our home... We are repeat P.C. Richard customers (have purchased a SBS Refrigerator several years ago), and based on a previous review of the showroom at Patchogue (# 9) by a regular PC Richard's customer (an all types of appliances purchaser); like him, also believe that it's really worth taking the time to share our positive opinion from this experience with others, as we would like to express deep appreciation and gratitude to Mr. James **, the PC Richard's Sales Counselor, whom we have dealt with at the time of purchase, as well as our sincere thanks to all of the showroom Staff Members.

My interaction was efficient & friendly. Though I knew what I wanted, the salesman let me know how he was handling the delivery process to ensure I received my microwave the next day. This included how P.C. Richards would contact me & how I could contact them for approximate delivery times.

Very efficient service from sales person.

Very happy with the product and help that was provided. Thank you very much!