P.C. Richard & Son Reviews

Lenin, the manager was very professional and beyond helpful at all times, even with follow up questions and delivery info. Everyone in the store, especially the sales people like Mario were very informative and helpful. The selection and prices were great.

Brought my HP Printer in to try to resolve a printing problem. The young man who helped me was patient... and spent nearly an hour trying to figure out the problem with my printer. When he and the manager had come to the conclusion that there was a broken print mechanism causing the issue, he suddenly looked at the no. inside the printer which referenced the necessary cartridges and found that the new cartridge was the wrong no!! He saved me a lot of money... instead of having to buy a new printer, I just had to replace the cartridge that I had inserted. He was thorough, patient, and had a wonderful attitude, and even smiled at my bad jokes!!! He deserves a raise or a promotion, or both!!!

Sales counselor Mr. ** is a very nice and professional person. Most importantly, me and my wife were amazed by his nice talking & well behave. He got a nice smiley face and sincerity in his activities. We wish his success and a bright future at PC Richard and Son.

Went to the Bay Shore location and had a salesman named Joseph. He was excellent and had a lot of knowledge on the tv that I was purchasing making the process so much easier. He was very polite and professional. Because of my experience at the store this evening I plan on coming back to this same store at the Bay Shore location in the upcoming weeks to buy some items for the Christmas holiday. Thank you for your respect and hospitality.

I cannot say enough about the wonderful experience I had purchasing my Samsung 50 inch smart tv. My sales associate, Mohammed, was just wonderful. Both he and his GM, Kyle, were professional, courteous and knowledgeable. They made my shopping experience so positive and I would not hesitate to go back to see them to purchase other items. They are truly top notch!!! Thank you for a great shopping experience.

The absolute best combination of customer service, great advice and unbeatable prices. We buy all of our appliances at PC Richards. Do not waste your time looking elsewhere. You will find everything you need there. From knowledgeable staff to fantastic inventory, we always leave the store feeling better than we did going into it!

Manager Mike ** sent a technician to fix our refrigerator and freezer which was leaking water in the house. Mike had the fridge and freezer repaired immediately. We always go to PC Richards because we trust Mike **. We have been regular customers for over 25 years now.

I was so very happy with Jayson ** at the Brick store. He pointed me in the right direction from the start of our visit and he even explained how they sold mattresses and grills and patio furniture and that when I was ready I can come back and make my purchase. I purchased all of my kitchen appliances and a tv and sound bar. I would recommend him to all my family and friends. He also answered all of my questions and really took the time to explain the products he was selling to us. Thank you so much Jayson and happy holidays!!

PC Richards Bay Shore store is a great store that really cares about the customers. The General Manager was awesome with tending to my issues and taking the time to follow through with my experience. Very courteous staff. Would recommend that location.

Manager Mike ** continues to assist myself and my family and friends on a consistent basis. Whenever any of us needs or wants anything from PC Richard, we trust Mike's suggestions and advice on what products to purchase. Mike has become a friend to all of us, and we can always count on Mike for taking care of our best interests.

We stopped at P.C. Richard & Son on our way home just to see what kind of a deal we could get. Long story short, we got a great deal, the delivery guys were extremely helpful and courteous. Our wall oven swap that we were expecting to be a nightmare was a simple swap and we saved a lot of money. Thank you PC Richard & Son.

We had an excellent experience at P.C. Richards in Bayside! Everyone we dealt with was a pleasure to work with, especially Mario and Joe **. Mario helped us pick out all our appliances and explain all of the differences. We will definitely be going back to this P.C. Richards for any future purchases!

Dealt with salesman Brian. He was a pleasure to deal with and was knowledgeable about the Samsung product. I explained to him about what size I wanted and he showed me exactly what I needed. I would highly recommend Brian if you are looking for any type of high definition product.

I hear so many horror stories about how poor the service and response is from most companies. P.C. Richard & Son is definitely the exception! I have had some issues with my GE monogram refrigerator and the response and service is exceptional! I highly recommend to everyone that this is a company you can fully trust. I would never go anywhere else. I am just sorry that I have to buy appliances for my home in Florida and there is no P.C. Richard & Son to depend on!!

Tito had helped me with my major purchased for my kitchen and laundry. I was lost when I came in with what to buy and which brand. Tito was very supportive and patient with me and explained what to buy and which brand as well as why. I had purchased refrigerator, microwave, laundry machines, stove and dishwasher. This was a major purchased for me and wanted to do this right and one. My experience with Tito was excellent and recommend him to others as well. Thank you for your great service!

I had my dishwasher installed a week ago. The installer, William, did an excellent job with the installation. The next morning I realized the floor in front of the dishwasher was squeaking. I spoke with Kevin, the manager at the Norwalk store, and explained my problem. He arranged for the installer to return today and fix the floor. HE DID. NO MORE SQUEAKING!

Craig is always very helpful. I am a contractor and buy many appliances from PC Richards and Craig is an excellent salesman. He always goes above and beyond my expectations. He is very knowledgeable and courteous. He always helps with delivery times and dates. He also helps when I have any issues. If he cannot answer technical questions he provides me with the right contacts for the problem. All in all, I rarely go anywhere else.

Due to Richie's level of professionalism, not only I was able to address an issue that for an extended period of time remained unsolved, but I purchased additional items from PC Richard & Son. He is a great store manager. Prior to meeting him, I was determined to not have any further business with PC Richard, but he reversed my decision with demeanor, professional attitude and a humble approach. He went above and beyond to win us back.

I was recently in P.C. Richard and purchased a numerous amount of items. The store was extremely clean and the employees were very helpful and extremely friendly, and courteous. I live in Woodbridge and go out of way to the Carteret location because of the friendly atmosphere and cleanliness, and great prices. I would highly recommend this store to everyone for a great shopping experience.

Jose contacted me shortly after I arrived, guided me to the TV I was interested in. He was knowledgeable, helped me choose the equipment I needed. Sale could not have gone smoother. Jose was polite, helpful. Definitely I would look for him again should I come back. Thank you Jose.

I visited the Southampton, NY store on December 4, 2016. I was helped by Chris ** to buy a laptop computer. He was extremely informative, very nice, polite, and easy to get along with. I would recommend friends seek him out to help them in their purchases mostly because he is easy-going and very patient and answers questions and appears knowledgeable. I had a good shopping experience at P.C. Richard with Chis **.

I'm very satisfied with my purchase! Staff is very friendly and offered their help. I was helped by Mr. Mario **. Very well detailed and answered my question politely. Product delivery was on time and the delivery guys, were friendly also, but kinda in a hurry! Will recommend the store to family and friends.

Wonderful place to shop. I never had a bad experience with P.C. Richards. The friendly staff make my trip to the Flatbush Ave. location worthwhile. They usually have most items in stock. The store is clean and I love the layout. It is not congested like other electronic stores. These guys know their merchandise.

Have only had wonderful experiences and dealings with PC Richards! We love and have used Rob ** in Bellmore for 7 years now! Always accommodating and pleasant to deal with! Our recent purchase was a Whirlpool Washer & Dryer. Even the delivery men were fantastic!!! Go TO PC RICHARDS!!

My son introduced me to Joe ** several years ago and I have been driving 50 minutes to this location ever since. He has provided excellent customer service and professionalism. This time around he introduce my daughter and I to Sehun and Jeff who were outstanding as well. All employees at this location have made my shopping experience one of the most pleasant I have ever experienced. I look forward to visiting this store in the near future to shop some more thanks to Joe and his team!

My husband went into P.C. Richard in Brooklyn to find a new washer and dryer; picked out the ones we want and wrote down the model numbers. Afterward that day I made a call over to them to make my purchase over the phone and dealt with Greg. Greg is a great employee... he helped me tremendously with purchasing a new washer and dryer, very patient and helpful, guided me through what I was purchasing and broke down all the details. I will absolutely purchase more things from this P.C. Richard's and deal with him for any of my home needs.

Great customer service. Sales counselor ** David helped me with every single thing that I need. He made sure everything was right and he made sure I got whatever I needed with no problem. He is a great sales manager. He also helps promote the company to a higher level, so people will keep coming back for more things. That's why I will continue to come back for more service.

My refrigerator died and I went to P.C. Richard for a replacement. I had something in mind but the sales associate Dave spend time with me to make sure I was getting what I really needed. He spent time with me to get the financing right, helping me make calls etc. Very professional. Scott went above and beyond helping me sort out the banking mess as my P.C. Richard card would not authorize the balance of the charge even though it was paid in full and had a credit for 1,000.00. My card is on hold for 10 days because I paid it???? Not a good business practice when you are buying something expensive. Scott was understanding and helped me resolve all issues (not I didn't use the P.C. Richard's card.) The store staff is exceptional.

Everything went great with our purchase and the delivery. The service and price always bring us back to P.C. Richard. The sales person really did a great job in helping us pick out the refrigerator that would suit our needs as well as fit the space. Thanks so much.

Harris ** was our salesperson who turned our initially disappointing experience into an extremely positive one making us PC Richard customers for life!!! Harris went above and beyond with his continued customer support. We are writing this because we feel Harris is a true asset to PC Richard and should be recognized for his unparalleled customer support.

I was in the West Carteret, NJ store today looking at portable washing machines and the service I received was exceptional! I was greeted with a smile when I walked in and about 5 minutes of looking around I was asked by Robbie if I needed help. He was very personable and courteous and wasn't pushy by any means. He was able to answer all of my questions and that actually was the deciding factor in me purchasing last night... I went into the store with only the intent to look around! Kudos to him for securing the sale!

Great customer service. Store manager very friendly, very knowledgeable. He knew exactly what I was looking for and lead me right to it. He explained the differences between the speakers which really helped with my final decision. He even wrote the sale right there. In and out no hassle.

I dealt with Julio (** on my invoice). He was fantastic, he was knowledgeable, courteous, and didn't push me into something I didn't want. I ended up buying two TV's (One as a Christmas gift for my parents). I will definitely shop PCRichards again, and I will go see Julio when I do.

Pete and Morta were very efficient in their work. Careful with appliances and totally showed their ability to get the job done right! I appreciate their time and effort involved in this service! Thank you to them and to Mustaque for their efficiency! Hoping they are the guys to bring my refrigerator and stove! Hope they are arriving soon! Keep me posted! Thanks again.

I will never, ever shop at P.C. Richard & Son again as I cannot recall the last time I have been so thoroughly disgusted. If I was not in need of these appliances, I would have cancelled the order in its entirety. I was mislead, my time was taken for granted, P.C. Richard & Son's misrepresented themselves and when I expressed my extreme dissatisfaction, I was given platitudes. I purchased a washer/dryer that was scheduled for delivery 2 days later. I discussed my need for delivery early in the day because of a work schedule and subsequent appointment that I had later in the day. I was assured by my salesperson that it would be delivered before 1 PM. At no point, when I expressed that I needed it to be early in the day did the salesperson indicate that there was a possibility that that might not occur. The night before delivery I was told that my delivery was scheduled between the hours of 2 PM and 6 PM.

Me and a co-worker came to P.C. Richard & Son today to each possibly buy a new TV. I have been there before, but my co-worker never was. We had the pleasure of being helped by Joe **. We told Joe exactly what we were looking for. He was great, helped us out, and we both walked out with 65" Samsung 8000 series TVs. I would definitely recommend dealing with Joe, and will be passing his name on to anyone I know interested in purchasing new electronics.

I had a remarkable experience at P.C. Richard's in Manchester yesterday. Mark ** was the sales representative and he was so knowledgeable, patient and left no stone unturned to make sure I chose just the right appliances for my kitchen do-over: fridge, stove, microwave, and dishwasher. He was very professional and easy to talk to and I would recommend him without hesitation to my friends looking for help as well. What a gracious person!

I had a terrible experience with PC Richard. Let me say-my family has used PC Richard for 15(+) years. So as a new homeowner we decided to go with PC Richard. We ordered a Samsung Washer & Dryer for our new house. We noticed that the washer was acting up. We made a service call and the person came and said to get a replacement because it could not be fixed. I contact customer service for a follow up as we needed to use our washer (we got tired of going to our parents/dry cleaners - I mean that is why we GOT a washer in the first place) and the woman was terrible. Unhelpful, rude and gave me an attitude. I call back a few days later, they said they would call me back - never did. I notice (WITHOUT ANY PHONE CALL) that our washer was being recalled.

My experience with placing a last minute order with pc richard was most rewarding. Their customer service rep nancy bent over backwards for me & my family to have a very happy thanksgiving!!! Without her help in placing the order, ensuring its arrival and even followed up to make sure I was satisfied.

I have the most satisfying experience at PC Richard in Carteret, NJ. I received the utmost friendly service and willingness to please my needs as a customer. Bobby, the general manager was very understanding and accommodating. Bobby made everything possible so I can get the replacement to my refrigerator, and that I get it delivered in a timely matter. I went to the store yesterday and I got the refrigerator that I wanted delivered today. Bobby was so nice that he even shared his black olives with me, lol. Thank you PC Richard and most of all thank you Bobby. You are a great manager.

**, at the 450 Kings Highway in Brooklyn, NY, was patient and knowledgeable about stoves and refrigerators. We told him we were in the process of remodeling our kitchen and was very helpful in showing us different brands of both appliances. We selected Whirlpool for both. My mom and I highly recommend ** at Kings Highway P.C. Richards.

Very professional service provided by Mr. ** at location near Whitestone bridge. Would recommend all my friends for this location. Their manager was helpful also. Very quality service. Went there for black Friday purchase and he was very helpful to understand and he met our need within budget.

I just purchased a range and refrigerator at PC Richards in Manalapan, NJ. My salesman Bryan ** was a pleasure to work with. My initial meeting with Bryan was just to look, research and price. Bryan was knowledgeable, friendly, honest and humorous. After hearing why I had the need for a new range (fire), Bryan suggested and made the calls for me to my gas company. His concern that I may have a gas leak was genuine. I met with Bryan and his manager Ryan with competitive pricing. They beat the pricing and were able to offer me rebates as well. I highly recommend Bryan and PC Richards, Manalapan.

I had great service and the guys there helped me out so well. I called black friday night to get a tv on sale and the store manager named Curtis picked up and helped me out very well. I went to pick it up and saw you had a bigger tv and it was in a couple of dollars more and your salesperson named Henry was very helpful. I got a bigger better tv from him and he was fast and nice. I will shop at that store all the time now for any tv or electronic item I need because of your friendly and well-knowledged staff. Thank you guys for being there.

I have been going to PC Richard for approximately 8 years and I have to say in my experience I have had nothing but great experiences and excellent customer service. I have had several sales people throughout the years in which all were nice but Manager Mike ** is not only a pleasure to talk to but cares about his customers and providing them with great customer service. I have recommended the store to many of my friends and family throughout the years and they also continue to shop at PC Richard not only because the prices are good but mostly because of the service received by Mr. ** and his staff.

I always shop in the Carle Place store due to the exceptional service they always provide. They always take the extra step to satisfy their customers. The environment is very customer Friendly. It makes me go back over and over again for all my electronic needs.

Excellent service. Staff was very helpful, knowledgeable. Delivery was set up for the day I wanted. Staff was able to pull up my credit quickly and get me a credit line.

Purchased a new Whirlpool Washer/Dryer from our salesperson Warren. Never felt pressured and Warren was very helpful in explaining different features of similar products. Love our new washer/dryer and was extremely satisfied with the entire P.C. Richard & Son experience from ordering to delivery. Would highly recommend to a friend.

Great sales help. We were waiting to be helped and a gentleman, I believe he was the Manager, came over and started the initial sales help while the other associate finished up with a customer. I was very impressed since I am in Customer Service field. I really appreciated the Manager recognizing us. The sales representative Gary was awesome and very knowledgeable.

Credit received; that issue is resolved. My "update rating" only relates to PC Richards handling of my complaint relating to the issuance of credit due me.

The staff at the Levittown store is extremely friendly & helpful. I have purchased many electronic items there & I highly recommend this location. I am very happy with my flat screen tv purchase & will definitely return for my future purchases.

Manny our sales rep was very helpful, showing us TV's in our price range and TV stands that would work with both the TV and our room. He provided us with all the required cables as well. He was terrific. I liked the fact that he consulted with other salespeople in the store when he was unsure of a question I asked. Delivery was on time, as promised. Very good installers who were friendly and courteous. We are very happy with P.C. Richard!

If you are going to the P. C. Richard & Son located in West Carteret, NJ you are making the best decision in purchasing your appliances and electronics there. They have one of the best customer services I have seen thus far. The manager, Mr. ** is awesome at representing the P. C. Richard & Son outlet. His mannerism, common courtesy for customers in unbeatable and all the workers there are wonderful. If you ever need anything call on Robbie. He assisted me with all of my needs.

As usual a wonderful shopping experience dealing with Vincent your sales associate. Always knowledgeable and courteous to us. He's definitely an asset to your work force. It's a pleasure to be treated with respect and expertise from a salesman who knows his products.

I've shopped at this location since 2011 and always have a great experience. This past weekend I worked with John ** and everything went well... Both managers was also wonderful. I give the sales counselor and store a five. I will shop at this location again.

We are very happy with the service we received today. I will always be a customer at the P.C. Richard in West Babylon. The personal and professional service was worth the purchase. Big or small you can always get a great experience at P.C. Richard.

I ordered a tv and when I received it it had a defective screen. I ordered the same tv and when I got it it had the same kind of defect. The screen showed thin colored lines and black and white screen. Looked like internal damage to tv. This happened two times and it could have been ups damaging the tv but there was no visible damage and nothing loose in the tv.

I dealt with the store on 23rd St. in Manhattan. The salesman, Silvio was informed and communicative. He was helpful all the way through the transaction. It all went rather smoothly, and again Silvio was outstanding throughout and I would purchase from PC Richard again. They made it easy, and I can tell you I am in the middle of a renovation and I wish it was all as smooth as this. Thanks, and I will buy there again.

Me and my husband went into PC Richard to purchase a T.V. The sales person Charles helped tremendously with his knowledge of Televisions. He was great at explains the different TVs and helped us narrow down what tv to choose. He also explained the store's policy on return, etc. I would really recommend his sales expertise to anyone I know!

Frank was amazing! Very helpful. Everything came right on time and was just beautiful! My new kitchen looks amazing. I also got a new washer and dryer full size stackable. I never had them before and I love it. Thank you P.C. Richard.

I was recently at your Plainview, NY location when I needed to buy several appliances. I met, who I believe was one of your managers Jon **. He was extremely helpful with finding what I needed. I recently bought a house with multiple kitchens and he advised me to what I would need to get the house up and running. I wanted to take time to acknowledge him and your store on organization, professionalism, and cleanliness. Your staff was excellent in assisting me with my purchases. Keep up the good work PC Richards.

Very nice about everything and willing to take time and explain everything. Very nice with my little 5 year old and very nice with my wife. Explained the process and the delivery, the install, the removal, and delivery time. I would tell friend and family to go there.

Needed a new stove, went to P.C. Richard Fri 11/18, employee pricing time and ordered stove. Hoped to get it within a week but sales person Keith made a call and delivery was made on Sun 11/20. The driver (forgot his name) and installer, Mike did a great job, very professional and efficient. Mike noticed that the pipes from wall and cut off needed replacement. I thought after all this I need a plumber but Mike said he could replace everything and for a small fee it was done. Mike was very professional and I felt very relieved and confident everything was done. Thanks again.

I want to compliment ** for all his help in buying the new ref. The PC Richards store 2323 Central Park Ave Yonkers has always been very helpful. Over the years we have purchased many things from you in the thousands of dollars. Thanks you for having such a great staff like **.

Had a great experience at PC Richards & Son located in Yonkers. The sales associate Fidel was very helpful and honest. He spent about an hour or more with my husband and I, in helping us pick the right TV and sound system. The prices were reasonable. Very pleased with my new electronics!

I purchased around 25K in all sorts of different appliances, tvs, etc items for a new house. Craig could not have been more helpful. I had a lot of issues with times due to delays etc but he kept rolling along with it. We also had some additions and returned items and there was never an issue. Lastly I felt that I got great recommendations from Craig. He never tried to SELL me items, just help with my needs. I can't see myself making another purchase without Craig's help.

Microwave - Craig was very helpful in locating the best deal for our microwave. He showed us what was in stock and identified the perfect microwave for us. He was approachable and very friendly and I look forward to doing business with him again.

Every time I go into the P.C. Richard & Son in Bay Shore, I have an amazing experience. Last night was much of the same!!!! My original salesperson no longer works there but when I called him he made sure to point me in the right direction to the guys that would best take care of me. The manager Brian and the salesperson Julio, made this the easiest buying experience that I had in a very long time. I would recommend this store and these two guys to all my friends and family.

We recently bought our entire kitchen and washer and dryer at PC Richard Paramus, NJ. From the start, working with the most professional, knowledgeable, and very patient salesperson Hensley, to final delivery everything went smoothly and was delivered on time. I felt I got great prices and was informed of all my rebates. I would, and have recommended Hensley and PC Richard without hesitation.

I have purchased many appliances at PC Richard and have had a great experience every time. Joe ** and the rest of the staff are always very helpful and knowledgeable. I highly recommend the PC Richard Carteret store! You get great service at a great price.

I purchased a washer and dryer set. Jerry ** assisted me with the purchase and I was very pleased. Jerry listened to my needs and concerns, and was able to make knowledgeable suggestions. It was a pleasure to work with him.

As always, a pleasure doing business with the sales staff at P.C. Richards. They are always knowledgeable and willing to help. They are never too pushy or overbearing like other commission sales people. I have never been unhappy with my purchases here!

The entire experience was professional from start to finish. I experience a little problem with the insulation and it taken care of in a timely manner. I would recommend P.C. Richard and Son to anyone who desire their service. When you're standing in front of your purchase they are standing behind it.

I am going there only for Mr. **. He is the man of helpful, very good, reliable person. I meet him first @ Forest Hills location and then I start going Rego Park only because of him. He always match the price and try to listen what I want. Very good service Mr ** @ Rego Park.

Martin has done an excellent job helping us decide on and order our stove. I highly recommend him to everyone. He is a dedicated professional and knows well the product selection and the best product for your needs. I intend to call on Martin in the future for furnishing and hooking up our home.

Brian ** was informative, helpful, and patient. We felt like he was part of the family helping us make an informed decision about our stove. I will definitely recommend PC Richard and Brian to friends and family looking to make purchases.

I was looking for a tv. Wasn't sure what to get or where to start but I have to say I had a great experience and Chris the manager was very helpful. I will definitely refer more customers. He made my experience easy and was very honest.

Purchased an Electrolux Washer/Dryer combo. First my salesman, Jeffrey ** and the manager were absolutely wonderful, answered my myriad of questions (I had done a lot of homework before going to the store). They were extremely knowledgeable, anticipating all my concerns and calming any concerns I had. I am a very short woman so I was concerned with how high the dryer would be, after much measuring, the two of them just lifted the dryer and put it on the washer to let me get a feel for how it would be in my home! I was truly amazed at the customer service.

I am so thrilled with my experience at PCR today. The Bay Shore location had a wonderful variety of microwaves that I had not seen at other locations. My salesperson Brian was extremely knowledgeable, friendly and very helpful. He was able to answer all of my questions and was able to point out wonderful features that I wasn't aware of regarding the LG washer and dryer set I ended up purchasing. I definitely plan to come back to the Bay Shore location when I need to get additional appliances.

I went into the store and our salesman's name was Dan. This guy knew everything I asked about. He directed me to the internet and showed us all the options. He spent a lot of time with us. He informed us how we could save money when we could. Lots of choices where to buy where we live, but I will always go back to P.C. Richard for all my needs!!

Our sales counselor was most helpful, answering all our questions as well as providing information on each item. The delivery program worked as advertised. Got a phone call on delivery day 30 minutes before the truck arrived. The crew was courteous as well as outstanding, putting the appliances where we requested as well as removing cardboard packaging. The overall experience was what we have to come to expect when dealing with P.C. Richard.

We were very pleased with the manager, Brian, who helped us in the Bay Shore store. He was very patient with all our questions and went above and beyond to help us get the right dishwasher for the space we had. The installers were also very good and although they had trouble getting the very old one out, we are pleased with the work they did and that they were conscious of our floors and cabinets. We will not hesitate to go back there for our next appliance. Thank you.

Mr. ** made my day. He was polite (not used to that in New York), he wasn't pushy at all but was very informative, and lastly he pointed us towards a much more appropriate item (more expensive but likely to meet my needs for years). I am a business owner and have to provide excellent service, it's nice to be on the receiving end. I'll be back to shop for an LED TV next. Thanks for hiring good people.

Five stars isn't enough to describe my experience. I went in the store because I heard they were matching black Friday prices already. I went to the television section and was looking at a Samsung 50 inch 4k I wanted and saw was going to be 399.00 at Target black Friday. Gregory ** asked if I needed help. He explained the price match sale in detail and checked the Target website and the store stock with me. After discovering that it was a door buster and I'd have to be at the store midnight Friday I asked Gregory to show me more in my budget, every question I had was answered well and I made a decision on an lg 4k 55 inch and was thrilled with how informative, caring and patient Gregory was with me. Will only return to that store and see him for my electronic needs! The whole staff was excellent as well. The manager spoke with me at one point and was a gentleman as well as knowledgeable.

The managers at the Flatbush Avenue PC Richard were very helpful in assisting me with a purchase. I will definitely be doing all my purchasing needs at that store. It was a pleasure doing business with the managers and employees at that store.

I want to let you know that my experience with purchasing my new appliances was an excellent one. I was in need of a Stove, Refrigerator, Dishwasher and Above Range Microwave. Cirilo was very informative at explaining to me about the quality and functionality of all the product and all the services pertaining to the products I purchased. He made me feel comfortable and confident of what choices I had made. I have used Cirilo recently to purchase a washer and dryer as well and other items in the past. This purchase was one of a larger proportion. I walked away satisfied with PC Richard and Son once again due to the professional sales service from Cirilo.

Purchased LG 55" tv and a Maytag dishwasher today. Salesman Keith ** assisted us. Very efficient and he knows the products you sell. We worked with Keith in the past and never had any problems. Will advise friends to look for Keith when they need anything from this store.

Install new stove and microwave - Salesperson and installers were excellent to work with & very helpful. The only problem had to do with the deliverers, in that the first one to arrive had almost no English whatsoever! However, his partner spoke both Kurdistan and English (whew!).

On Aug 20, 2016 my daughter & I purchased a replacement refrigerator for her garage. On Sept 3 a tech was sent to her home for non cooling issues. I called & spoke with the salesman on Sept 7 who advised a kit (as the tech had advised) was not necessary for this refrigerator as it was made for being used in garages. On Nov 4th I spoke with the salesman again who put me in touch with Matt a manager. And on Nov 5th another tech came to check the refrigerator. On Nov 7th Matt said the refrigerator was a "lemon" with a "no cool" issue (2x's since purchase) and he would be looking into replacing the appliance.

I ordered a television online to be picked up at the Flatbush Ave. store. A salesman, Lon, greeted me, and helped get my television. He also encouraged me to shop at the store, rather than simply order online, saying that he would be able to guide me to possibly better choices. I was very impressed with Lon's reasoning. He was extremely pleasant and unpressuring. I needed to purchase a refrigerator, and had intended to check one out at the store. He was extremely helpful, and guided me to a Whirlpool refrigerator, with freezer on the bottom. Sold! I also purchased the P.C. Richard extended warranty and applied for a P.C. Richard credit card, with no interest for the first year.

Julio was wonderful salesperson. Very helpful and knowledgeable. Will use him too in future purchases. We bought a TV and soundbar and will go back for speakers. We also found the whole staff very supportive of him.

My bedroom TV died and I could not sleep without it. Did some online reading and shopping to narrow down where to go to replace it. I made some phone calls to make sure removal of old TV could be taken care of. When I called PC Richard, Carlos there was so very helpful. He answered all of my inquiries, and within a short time had sold me the perfect TV for my room, and promised to bring it over within a couple of hours, install it, and take the old one. And he did. I felt like I had won the lottery. Getting a TV over the phone, fully delivered and installed within a couple of hours. Way to go Carlos at PC Richard in Danbury!!!

I went to Best Buy looking to purchase a specific washing machine. Sales people were incompetent, knew nothing about product and were not helpful at all. I decided to go to a PC Richard in Elwood NY. I was greeted at door by nice guy Hoss. He was extremely knowledgeable, friendly and knew everything about the different options and manufacturers. His manager Mike ** came over and he was just as nice as Hoss. I found the store I will shop at for all my future needs.

Chris (@**) the NY - a Long Island store manager, was very considerate and worked hard to serving my request for customer service, and he appreciated my gratitude for helping me. He is an excellent store manager, and is an excellent example of a store manager. Thank you.

They are very very nice and helpful. They sell good quality and reasonable. I would keep going there and recommend others. The person who helped me Mr. Bill ** had a beautiful personality and will surely be good in the company.

I was assisted by Mr. ** and he was courteous, quick and helpful in getting me what I needed. I came in to make a purchase as well as to make a return and was in and the entire transaction took less than 10 minutes. I am really pleased and would recommend him to everyone. It was because of him that I made the decision to continue to be loyal to P.C. Richard.

Ruby the manager is a very caring person. She helped us in financing our Sealy mattress so we could afford to make the payments. Please give Jock credit since he was the salesman. Give this girl a raise. My wife and I will always shop at this store.

Sale person shahidul was very helpful and know his products. Manager joe ** went out of his way to make sure we were satisfy with everything. There was no pressure into buying or pushing a product to you. I would recommend shopping here.

My wife and I visited PC Richard in Norwalk, CT. George ** and the assistant manager took care of us as if we were part of their family. I will always keep shopping at that location. Of course this is not our first time at PC Richard. Many blessing in the upcoming Holidays to all.

Louis ** at the Bay Ridge store was GREAT! He answered all my questions during the initial sale, matched the lowest price quoted by other P.C. Richard branch stores, arranged for staggered delivery of appliances as needed and sent back the plumber when there was a smell of gas. He even responded to a phone call on his private cell phone while he was on vacation. His efforts should be recognized as outstanding!

Dealt with Justin ** in Bellmore, NY. He was professional and knowledgeable. Justin also helped me with the recent recall on Samsung washing machines. He provided the model number and the necessary steps on how to rectify this issue. His willingness to go the extra mile is very refreshing.

New Hyde Park store staff especially Imran who helped us to identify the correct model was great. However since the item was not available at that time we have to wait 2+ weeks to gets; however we are happy in the experience overall.

We were shopping for a microwave oven. After visiting another store where we waited 45 minutes and could not find anyone to wait on us, we walked into P.C. Richards and were immediately greated by an associate. He helped us find what we wanted, and we arranged for delivery and installation on a Saturday, so we didn't have to take off from work. The installers arrived as scheduled and were very professional. I would recommend P.C. Richards to anyone. They know how to treat a customer.

Marcus, our salesman, was courteous and professional and very informed. Will ask for him on my next shopping trip when I need to redo my kitchen with a new dishwasher and cooktop. I have bought many appliances from PC Richard in the past 30 years and am very satisfied with their service.

As soon as we walked into the store we were greeted by a gentleman named Vish who took time to introduce himself and stayed with us for a while, and answered every question we had until we made our purchase. Another time it was Scott who had helped us. These guys are amazing. I highly recommend P.C. Richard in Deer Park.

First the washing machine broke, then the TV. P.C. Richard to the rescue. And they delivered it on time and installation was great. All done in the morning, which gave us plenty of time to enjoy the rest of the day. Delivery and installation were very professional, and prices were great. Highly recommend.

I purchased all new appliances for my kitchen and before I purchased them I checked out the prices at other retailers and found P.C. Richard was the best and their warranty pricing was also the best. Every time I have gone to P.C. Richard it has been a pleasant experience.

We built a new house and the service from purchase for appliance selection through delivery was very helpful and flexible. We needed to make many changes in timing along with changes to the order. Our salesman was extremely professional and helpful. The delivery went very well. Thanks to all.

The staff at this location are extremely helpful and very knowledgeable. They walk you through the wide selection and make the right recommendation for your needs, not try to sell you the highest priced item. The best part was the price match guarantee. I bought washer and dryer and when I saw a lower price, I approached the store manager and without any further questions, he processed the refund. Very impressed.

Our experience with the Levittown, NY P.C. Richard, and in particular our trusted salesperson, Damian **, was a truly wonderful experience... On late Tuesday 11/01/2016 we contacted Damian by phone, and explained that a senior citizen in our family (84 years old), needed a new washing machine. Within 17 hrs a new machine (at a great price) was delivered and installed at this person's house by a very polite and professional team... WOW! We firmly believe that this was possible, because of Mr **, and the outstanding management of the P.C. Richard Levittown, NY store, because of their commitment to CUSTOMER SATISFACTION!!! That is why we ALWAYS go back to Mr **... Thanks Again.

My mother, son and I went to P.C. Richard & Son located in Co-op City to purchase 2 computers - Apple Mac and a Dell. From the very beginning our Customer Service Rep, Nana, was awesome. This gentleman knew every detail about the products we were considering purchasing and was very patient throughout the process. He was informed and also took his time to explain the benefits and features of both computers. It was by far one of the best experiences I've ever had at PC Richard & Son. Nana deserves a promotion!

Two years after purchased a kitchen and laundry room full of appliances, my Samsung washing machine flooded my pantry hardwood floor. Thankfully I caught it before the wood began to warp. I have two years left on the extended warranty that I purchased at the time of sale (Big mistake). I called PC Richard service department on Oct 10, only to be told that they could not send someone for a week. So a week later, the 3rd party company - Dependable Appliance Repair, came on Oct. 17. They said I need a new gasket and would have to order it. The technician said I should hear back in a few days to set up an appointment to install the part.

Jason **, CJ **, and Will ** gave me excellent customer service with a difficult situation. I have been a longtime customer, and will continue to give PC Richard my business and that of my family! I have been very satisfied with all my appliances to date. In addition to the great customer service, I found the website to be comprehensive and, when I had a question, it was answered proficiently by the staff. PC Richard really cares about its customers!

My experience at your Chelsea Store was very pleasant. He was very friendly and professional, making suggestions and answered all my questions. I am returning the 24 inch TV to your store in Brooklyn/ Flatbush Ave & Atlantic Ave. It's too large for the space. I am going back to the Chelsea store to purchase a 19 inch TV with the same salesman.

Customer service was great, especially the manager was very helpful. I would recommend to go there for shopping. If I have to shop for any electronics I will definitely go back to the location. The price they gave me really unbeatable. I could not be more happier to shop anywhere else.

You have a get salesman!! He was polite, helpful and knowledgeable. Please tell Murat we appreciated his services. We will tell our friends about your store. Murat is a real credit to PC Richards. Looking forward to receiving the unit.

Spoke to Jason on the phone today regarding installation of my air conditioner which I purchased in August. He must be commended for his wonderful customer service. Very helpful. Answered all my questions. Jason was the person who helped me when I purchased my air conditioner in August. I am taking this time to comment on his service.

They installed wall oven & microwave with trim kit. Bill is highly skilled, competent & professional. Encountered a problem with the cut out and he fixed it - no fuss! Sylvan was courteous & affable. They both treated my home & my new appliances with care. Excellent!

I purchased my 50" LG TV 3 years ago, which is under a 5 year warranty and stopped working. After contacting the Atlantic Ave location, the store manager Neil, was able to schedule a service person to come to my home the next day to rectify the problem.

The customer service is very good and professional. We went to buy appliance for our new home. We are very satisfied. The salesperson helped us to get the right thing. The price is also reasonable. I recommend this store to my friends and family.

It's a pleasure to deal with a company which maintains a highly specialized sales force who assist the consumer to chose the best choice of a product with knowledge. It's a pleasure to deal with a professional customer service when dealing with a business and, above all, technical inside the USA, speaking English and efficient!

My daughter had a virus on her computer. We brought her HP laptop into PC Richard in Hauppauge. Alex was beyond professional and helpful with our computer needs. Outstanding job! He made sure job was done correctly and my daughter is very satisfied with Computer.

I was serviced by Martin ** a very knowledgeable helpful patient person. Knows his product. I will definite return to P.C. Richard, And look for Martin ** to assist me. P.C. Richard has everything one need for anyone homes from mattresses to electronic products.

Nelson was the best! Friendly, professional, so nice, knowledgeable! He gave me great recommendations! I will go back to have him help me with a refrigerator and another TV. I love the Stony Brook store and Nelson made it that much better.

Wonderful salesmen was patient & helpful when I needed to buy all new appliances for my new kitchen. Couldn't have asked for a better salesman in John **. He is an asset to your company. I even sent my sister there to get all new appliances & delivery was fast & on time. Very professional.

My salesman, Tony was extremely knowledgeable, professional and courteous at all times through the transaction. I have purchased many higher end electronic products from Tony at P.C. Richards in Enfield and each experience with Tony was consistent with the other and representative of the store's customer service philosophy. Tony is a credit to the P.C. Richard's Team. Certainly my next electronics purchase will be from Tony and at P.C. Richards.

We had a kitchen installed, including a refrigerator, oven, dishwasher and microwave. I was extremely impressed by the two men who did the work. They were unfailingly polite and professional. It was a difficult job because the original appliances had been incorrectly installed and required considerable additional work--which they did without any complaint. I give them a five star review!

I had spoken to the sales counselor the evening before. I explained the tv I was interested in and he checked the availability. He said it would not be available until Monday if I ordered it on Friday, 10/14. This was fine with me. When I arrived at the store, I met with Gregory **. He was very courteous & helpful and we reviewed the various attributes of the tv. I completed the purchase with the agreement to pick it up on Monday, 10/17/16.

Great experience. Help was great and couldn't be nicer. We have bought most of our appliances at P.C. Richard and always very happy. Group at PCR's on Flatbush Ave. Bklyn just great. Again, thanks to all who we met today.

Harry & Justin delivered our new GE refrigerator this morning. At first, Harry phoned me and told me he'd be here in 10 minutes and sure enough, they were here in exactly that. They gingerly manipulated the fridge under a chandelier and through a door, which Harry patiently removed. I asked them for time before entering with the new fridge as the floor beneath the old one hadn't seen light of day for more than 20 years and needed much cleaning, and was told, "No problem, take your time." Both were extremely efficient, affable, professional and careful. Highly recommend their services!

When I came into PC RICHARDS on 10/13/2016 I was looking for the laptops that were on sale. When I walked in the salesman Bill was very helpful with all the information I was asking about. Thanks to him. I was able to make a smart purchase. Good to see there are still people like Bill who take time with the customers. It helps a lot.

I go to PC Richards for all my home appliance needs because not only are their prices the lowest around, but the customer service cannot be matched! Bill helped me find a stove and a refrigerator within budget and size specifications. He spent lots of time with me, making suggestions and sending links which made the process so easy.

Store clean, easy to navigate, and your inventory and choice of products very impressive. Mr ** was personable, knowledgeable, and very helpful. Was happy with my eventual purchase. Would certainly return to your store.

The guys in the Rego Park, NY store were extremely helpful and knowledge throughout the whole process. I would recommend anyone to that store!! They worked with me to help me pick out the items that would work best for my new house!

BUYER BEWARE!! Do not buy anything here. We bought appliances in July 13, 2016. Dryer broke on October 10, 2016. Called right after it happened. They could not come out till October 4. Tech said they need to order part 3 - 5 days. Today October 10, 2016 STILL NO DRYER NOR ANY HOPE OF IT BEING FIXED!! Family of 4 without a dryer is a NIGHTMARE and they do not care only crickets at the end of the phone line. Poor business practice! Still waiting.

My experience at PC Richard's was great. Our sales person Ed went above and beyond his job. He made every effort to make our purchase a smooth transaction. I would highly recommend the store in Roxbury NJ to everyone as the sales and staff went out of their way to please us. Thanks again.

We were very fortunate to have two knowledgeable young men to install our appliances and give us advice. The combo wouldn't fit in the space, so we returned it for another model. We also had to upgrade the stove installment. Everything turned out well, but I wish manufacturers wouldn't change specs every 5 years. People can't afford to redo their entire kitchens so often.

My experience with the P.C. Richard's store was excellent. The salesman, Mark **, was not only extremely knowledgeable, but he listened to my specific needs for my kitchen and spent a lot of time helping me with my decision. He was kind and patient as was the Manager, Dave who also assisted me. I would highly recommend this store to my friends and family and I would be a repeat customer in a heart-beat. They really listen to their customers and I give them 5 stars!

It was a very positive experience today at PC Richards. The salesperson Truman, made me feel very comfortable and suggested the tv for what I need. So professional.

So, my wife and I needed to purchase a new stove and hood for our kitchen and after some discussion decided to make our first stop at PC RICHARD's in New Jersey. We were approached by a very knowledgeable young man by the name of Richard **, who guided us to the exact make and model we were looking for. He informed us that we would need a shut off valve on the gas stove and if one was not there, the installers could do it for a price. I told him I wasn't sure if there was a valve and so he included that expense in the overall bill.

Your tech that came out today Raphael was very prompt, courteous, knowledgeable. I have been frustrated with Refrigerator icing up not cooling off properly. He found the problem and ordered part to fix once and for all! So many others said there was nothing wrong!!

P.C. Richard treats you like family. I was home recuperating from quadruple bypass surgery & my TV died. I called Joe, the manager of the store on Francis Lewis Blvd in Bayside & told him I needed a new set delivered. He sent 2 wonderful employees that night after the store closed with the TV!! They went above and beyond, programming the set and the remote. Forget the big box stores, give your business to stores with a heart like P.C. Richard.

Sanjoy was very knowledgeable and was a great help in assisting me with the many options of flat screen availability. I would definitely recommend him to others when I send them to PC Richards. I was very happy with my purchases and his assistance with this.

Ken was very helpful and patient with me while helping me pick the right refrigerator and gas range for my needs. Terrific comfortable buying experience. Salesman was great.

Replaced my old grill which was purchased at P.C. Richards. I recently upgraded from my old grill to a new Weber Genesis, your sales team is the best. The one I wanted was not assembled, they said give us some time and we will assemble one for you. Cannot say enough about your employees, other than they are the BEST.

The issue is resolved, thank you very much. I received a new laptop.

My new Whirlpool dryer was delivered this morning and the delivery and installation could not have gone better. The truck arrived by 8 a.m. and installation was complete by 8:40. I bought a dryer with a steam option so there was plumbing involved in addition to the gas hook-up. The delivery men were pleasant, friendly, and extremely competent. The doorway to the laundry room is narrow and there wasn't any room to spare but the dryer was brought in with no problem. One of my best delivery experiences in 29 years of owning the home!

We have been having some issues with both our refrigerator and our dishwasher that we had bought about a year ago. We also purchased an extended warranty to protect these appliances. My father had called to schedule an appointment for them to come out, and unfortunately we had to reschedule. So when we rescheduled, I had to take the day off to wait for the service man to come.

I had the BEST experience and customer service from a sales rep by the name of TJ in the Wayne, NJ location. He was here to help from the Eatontown, NJ store for the Tent Sale. I've never had a rep go above and beyond for a TENT Sale product. Not only was he knowledgeable about the products, but didn't push his way to make a sale. He even went through a stack of pedestals without labels to find if one would go with my washer. Sure enough, the very last one on the bottom. He saved me so much money by taking his valuable time that he could have helped other potential customers. I am very thankful and will continue to use TJ as my sales rep at P.C. Richard.

Steve ** was great. Took the time to help me figure out what would work, and I had two screaming kids with me. The gentlemen that did the install were very professional as well. They even tiptoed around because my kids were napping.

First, we simply must say: this is the way customer service *used* to be. Back in the day when the consumer mattered and not just the bottom line. Having said this, the factors that ultimately led us to purchase our new refrigerator at P.C. Richard were: the professionalism and courtesy of our sales rep (Isaiah), the variety of refrigerators available and Isaiah's thorough product knowledge, especially his ability to outline the differences between them; this helped us decide which one would best suit us. Finally: we now plan to buy *all* of our appliances at P.C. Richard because of the way that Isaiah treated us throughout the entire purchasing process. We highly recommend P.C. Richard.

The purchase went easily because I knew beforehand what I wanted. The salesman was polite and helpful. The delivery was scheduled for Tuesday, September 20th. I had to call Monday the night before to learn my delivery time. I called after 9 PM and there was no answer. I finally clicked on the link in the email which told me the estimated time was between 11:30 am and 2:30 pm. As the time got closer and no delivery I re-checked the link and now it's 1:45 to 4:45. I need to have it delivered no later than 5 in my building (rules).

I have spent two months dealing with another "big name" online mattress retailer (Sl**py's/Mattress F*rm) and it has been an utter disaster. Three missed deliveries for a mattress exchange and the worst customer service ever. Finally, I was able to get them to come and get the mattress I wasn't happy with and get them to refund the exorbitant cost of a King mattress.

I bought a Whirlpool refrigerator from PC Richard and an extended warranty. It has needed service approx 6-8 times over a few years. The freezer freezes over and the top part gets warm. It happens over and over. We have thrown away so much food. At first they sent technicians with no knowledge at all. Three months ago they changed a part and assured us this was the problem. Last week it happened again. The freezer food was hard as a rock and the refrigerator was warm. Again, food thrown away. I have asked for a supervisor to call me on numerous occasions. No one ever calls back. The appliance needs to be replaced. I keep taking time off work. Apparently the technician call today could only done during business hours. I need a new refrigerator. It is a lemon. Horrible customer service.

Our experience at your Danbury store could not have been any better. Shakir and your manager Brian ** were very helpful and made our shopping experience a very pleasant one. We already recommended a friend to visit your store. I cannot see how your store won't be a profitable one with employees like them. Continued success and looking forward to my next shopping experience at your store.

Great service by **- Boris. Helped in my decision to get my mother a replacement TV, a Mitsubishi TV I note I bought my parents back in 1986 from P.C. Richard & Son!! Hope this new one lasts just as long! Thank You.

I recently visited the Elmwood, NY store to purchase a range, dishwasher & microwave. I was greeted by Frank ** and was delighted to see how friendly, knowledgeable and accommodating he was. He helped me pick out the right items for my needs. I would highly recommend Frank and his store. I love my appliances. Thank you Frank.

My father and I were shopping for a new television and our sales rep was absolutely amazing and the manager. They do everything and anything they could for us. Been shopping here for years and that will never stop!! I recommend to everyone!

The sales person Christian was very helpful and knowledgeable. He was honest and explained everything related to our consumer search. He was not pushy or rude and gave excellent related scenarios and personal experiences related to the different types and brands of TVs on the market.

Our salesman Celso ** was wonderful!!! He was patient and answered all my questions. I will definitely be back. From now on I will be purchasing all my appliances from PC Richard. Thank you Celso for a nice experience!!!

We were met by salesmen Mike who was knowledgeable in all departments we were searching. Was never overwhelming, as we have found other salesmen to be. The mattress was delivered on time and was set up quickly, but still perfect. We have no complaints of our experience with PC Richard, and will return in the future for any purchases we may need.

I bought a KitchenAid dishwasher in the Milford store from Justin. He was excellent and knowledgeable. Installation was great with Chris from Excellence. I will only buy appliances at PC Richard in the future.

PC Richards continues to provide the superlative Service that has been our experience since our initial purchase 5 years ago. Your store personnel are product savvy, friendly and helpful without being in the least pushy. The delivery/install team were right on time and completed the install with dispatch. We're very pleased!

Salesman Chris ** is phenomenal!!! He is so knowledgeable and extremely helpful and patient and REALLY knows his stuff! I bought all of my appliances with him. Had such a great experience with him specifically that I referred another other people that also were impressed and bought appliances with him!!! Ask for Chris, you won't be sorry!!!

I was helped by **, I always go to the same PC Richards which is located at 576 86th Street, Brooklyn, NY. I have never been treated with such professionalism and respect by anyone in the sales industry, I feel like they truly care about me and not their own commission, which satisfies me even more. And I am always satisfied every time I leave that particular store with those 3 gentlemen.

I had both items installed on the same day. The 2 men arrived early, were courteous, informative and stayed to make sure everything worked before they left. Cleaned up in the kitchen as well as the hallway. ** in the Manhattan E 86th St store was great in selling, no pressure but followed up before and after the install.

I am very happy with the service provided at Ralph Avenue Store #35 2259 Ralph Avenue Brooklyn, NY 11234 on 09/10/2016. Sales associate ** was very knowledgeable, patient, accommodating, responsive and thoroughly professional. This young man presents the information and expresses his suggestions so clearly that it was quite a pleasurable experience for me making my selection of a major appliance (which is sometimes quite stressful).

I purchased a GE GTWN2800D2WW (serial # LF105371G) in June of 2015 from PC Richard & Sons. It worked wonderfully... for only 5 months until December, when drum came loose & needed to be replaced. The repairman said it was a flaw in the manufacturing process, a screw was not tightened properly in production, causing it to vibrate loose. A new drum was ordered & replaced, but never worked properly since! Repair service came out 5 more times because the clothes would not wring out properly leaving them soaking wet. And every time the repairman gave us a different reason: don't mix towels with lightweight clothes, use the power spin option only, don't use the extra-large load size, blah, blah, blah!

My experience with the Union Store on 22. A young man that works there his name is Robert he corrected on my problems and made it happen for me. I'm so happy that they have a responsible person working there. And he also got back to me when he said he was. The problem with was fix and I'm so happy that I did business with them. And yes I will continue shopping there like I've been for the last 20 years and recommends all my friends and family to always go to P.C. Richard & Son on route 22 in Union.

I knew I needed a new computer because after 8 years, I guess, mine is running pretty slowly loading all the media that sites have now. Murat was sure to look at the RAM capabilities, and then the storage, the process speed and the number of USB ports, how the monitor worked, etc. etc. Things have changed so much in the last 8 years, there are new things, new ways of doing old things, etc. and Murat was knowledgeable about all of it. I felt in really good hands. And his suggestion of buying an HD Tv instead of a monitor (for the same price) was genius. He also explained the technical help line I signed up for so I know I can call them and what they'll do for me to set up the new system. Fantastic. I'm old and this stuff scares me, actually... I always assume something's going to go horribly wrong. But it's really good to know there's help at the end of the phone line!

All of our kitchen appliances are from P. C. Richard & Son – but as important as the appliance is the care and service provided by your tech (Alex from PA – I’m sorry, I don't have his last name). Today, Alex saved the day by repairing our Samsung RFG293HARS. I returned home from the hospital yesterday to find my Samsung in the midst of a meltdown! I called your service center, spoke to Arlene, and she assured me that she would have a tech here by this morning and she did and she assigned your best tech!!! Whenever Alex is assigned the service call, he is a signature tech! He always diagnoses, repairs, and completes the job efficiently and effectively, and through previous experience, we have faith that it is done well. We have had other techs with mediocre results; but Alex's work is always exceptional, and he has never had to return to revise the repair.

Must tell your sales guys were great, so friendly and made me very comfortable. Delivery: I was called in the A.M. with a delivery time, must say they were prompt - as a matter of fact 2 minutes early. Set-up and removal was painless and fast, the delivery guys were GREAT. Thank you.

I wanted to take a moment to thank P.C. Richard & Son for 2 absolutely fantastic people they have working for them - Evelyn in Long Island NY and the manager of their Union NJ store Jovar I believe his name is spelled. Both of these people went way above what probably most others would have done to make sure a customer was happy. These 2 people definitely should be commended for going out of their way in making sure satisfaction was of utmost importance. I cannot thank them enough and P.C. Richard & Son should be proud to have them as dedicated employees. Thanks again to both of them and P.C. Richard & Son.

Purchased Clothes Dryer. Salesperson was excellent, dryer was delivered as scheduled on time without any problems. Totally satisfied with machine, price and service.

I had a wonderful experience when purchasing an A/C wall unit. Dealt with store manager and sales associate to find the right unit. This was not an easy task for me but the staff at the Newington store assisted me in getting the correct unit. My next appliance purchase will be at PC Richard & Son.

We have always been pleased with the service we have received at PC. Our purchases have always performed as the associates have suggested. We have also been amazed at the polite and accurate service if we call with a question especially about electronics. Recently we were asked to buy a refrigerator for a 102 year old friend who had not had a new one in decades and is still living on his own. Once again you folks came to the rescue. So when we decided to a new mattress on Labor day we decided to give PC a chance. We could not have had better service anywhere. The service was prompt but not pushy. The associate was helpful and knowledgeable even though he covers many areas. He took his time with us and at one point we even had a round table discussion with him and other customers. If the delivery goes as well as the sale we will be ecstatic. Kudos to #** Larry - who just called to update as I was writing this.

I am very pleased with the service provided to me by Martin ** and Joe **. They helped me with my decision and were patient with me. I thank them for their expertise and will recommend them. When I come back for additional items, I am reassured to get quality help from them.

The salesperson was knowledgeable and helpful, even took the time to show me other offers in the bedding section as I told him that I just moved into a new apartment. Mohammed was a nice guy and the overall experience was pleasant and I will recommend friends and family to your store.

As far as delivery time, they were to their word and arrived exactly at the time they said they would. The one delivery person was able to remove my old refrigerator without issue especially since I was concerned it was too big to get out of the kitchen. What I did not like was that once the new refrigerator was in the door and plugged in, they were ready to leave. They handed me the receipt expecting me to sign before I even got a chance to look over the refrigerator. I ignored their request and asked them if they could put the handle on the bottom freezer and they insisted it didn't have one.

The store manager, Steve is always so helpful and knowledgeable. The salespeople are right there to give you advice and guide you. This is the store I always go to when I need something from P.C. Richard and I always seem to need something. Love buying with the promotions!

My experience at PC Richards was and always is a pleasure. Timothy ** is an excellent employee. He has great customer service skills which keeps and has kept me coming back as a customer to this PC Richards in particular. I have purchased several other items over the years from him as well, such as, a Washing machine, tv, and Ac. and todays purchase of the mattresses and frame.Thanks to Timothy ** knowledge, courtesy and over all professionalism which makes me want to keep shopping with him.

We have been PC Richards for over 40 years! Each time we shop there, we have the best experience because every salesperson greets you like you are an old friend. They are very helpful to get you the best price for the appliance, computer, or mattress. Yes we purchased a mattress from them as well!

Ref: Mark **[& **] helped us select 2 major appliances. They are knowledgeable and most helpful and thoughtful to us. They gave us all the time & space we wanted to - so we could make our best choices peacefully. PC RICHARDS MARKETS WELL & FAIRLY AND WE LIKE THEIR CORPORATE ATTITUDE!

Being in the customer service business I know what good service is, and I definitely know what GREAT service is. I walked into PC Richards today needing to purchase displays (TV's) for my call center. Marvin immediately suggested what products would be the best for me. He conferred and confirmed his solution with his team member Jermaine. Less than 20 minutes after I entered the store - I made my purchase and was on my way. The service and professionalism of these 2 men was exemplary. I would be remised if I didn't spread the word. Have a question about electronics, large or small, or any of the other products PC's sell - go see Mavin and Jermaine in the Co-Op city store and 'I'm sure you will be happy. These guys were simply outstanding and I wanted to take time out to personally thank and commend them.

I have been purchasing appliances at PC Richard, Deer Park, NY, for over 24 years and will continue to only buy from them. Not only are their salesmen, namely Scott, Edwin, and Tony, pleasant to deal with, they are also knowledgeable, patient, and above all fair. Making suggestions regarding the right products for our needs, and offering unbeatable prices. I must also extend my compliments to Anthony from their Service Department. He is conscientious, well trained, neat and detail oriented. I trust him in my home and love the fact that he takes his work very seriously. I would highly recommend PC Richard for all your household needs.

I recently purchased a Samsung washing machine from your store in Babylon, N.Y. The manager of the store Mark **, saw me walk in and was right there to help me. He showed me the different types of washing machines, and gave great customer service. I have been to many stores to purchase products but I have never had the customer service that Mark gave. Your company is very fortunate to have such a great person working for you.

I bought a remote for my new T.V. I checked with LG and they said it would work with my TV. After getting the remote it did not work and after a long conversation with LG they found out it was not compatible. The folks at P.C. Richard were super friendly, helpful, courteous and took care of the return. Very, very please and I know where I will get my electronics in the future!

We are remodeling the kitchen in our new home and went to P.C. Richard at 136-03 20th Ave, College Point, NY. I cannot speak highly enough about the excellent service my wife and I received from ** and **. They asked our budget and worked within it. The refrigerator, stove, microwave and dishwasher shown to us was exactly what we were looking for. ** was extremely helpful in coordinating our delivery. Our delivery man, ** took great care in delivering our appliances. Thank you for such great service and we would highly recommend P.C. Richard!!!

The salesman was very helpful and knowledgeable about the products purchased. I will always come back to PC Richard and look for this salesman. I am a return customer.

Purchased a refrigerator, stove and washing machine. The final products and delivery process was seamless. On time 2 gentlemen extremely helpful. A+ to sales, service and delivery!!!

Cooktop - Great pricing and customer service provided.

The sales counselor Mr. ** went out of his to way to locate the Frigidaire air conditioner that was outstanding work. To me there is no rating for that and before Mr. ** help me I was getting the runaround from the other representatives. I guess there are still people out there who still care about the customer and not just number.

We dealt with Greg who was a real pleasure to work with. We also met the managers who very very friendly, courteous and professional. We would definitely go back in the future and highly recommend this store to others to visit.

Great news if you need to replace an old air conditioner. Dayne is a wonderful sales person and Mike and Kevin (#**) do a fantastic job with installation.

I really appreciate it how the salesperson explained everything to me. He gets a thumbs up. He made a good selection and I'm very happy that I made the purchase of my LG today.

Smooth transaction. Very helpful salesman.

Great experience buying a printer today. ** Ralph was very helpful and knowledgeable in the products and is a credit to PCR. Thank you.

P.C. Richard can thank Cathy ** for keeping this customer. The experience before her was horrible but she changed all of that. I hope you appreciate her for her work because most of the others we dealt with will hurt your brand.

We would like to commend Sales Representative Glenn ** for providing outstanding customer service. We have worked with Glenn for almost 15 years for all our appliance needs. He is very professional, personable, knowledgeable and friendly. He makes my wife and I feel like valued customers. We are always well informed by him and are never rushed. We feel Glenn deserves to be recognized for his outstanding customer service. Thank you.

Kitchen appliances - Scott was very helpful in helping us find everything we needed for our new home. He had a lot of knowledge when it came to the appliances and their uses. He helped us out with measurements and recommended different things if we made a bad choice. I had a very pleasant experience and ended up buying 4 appliances thanks to his help. Thank you for having such wonderful experienced people working for your store!!