P.C. Richard & Son Reviews

We recently purchased a refrigerator, which we had the same problem with four service calls and didn't not repaired. The only people who was willing to listen and help was Brad **. Thanks to Mr **, I will continue to purchase in the future and only through the Lawrenceville, NJ location.

Purchased refrigerator/freezer and dual fuel range in May of this year. Requested delayed delivery till August. Had a delightful purchasing experience, with an enthusiastic salesman; Delivery was on time and on the date requested. Installation was done well and professionally. Telephone follow-up by the store was much appreciated. The minor adjustment questions/problems were handled quickly and pleasantly by the sales manager. We had a VERY GOOD experience and will be certain to return to P.C. Richard for future purchases.

Brian has been our go to guy for electronic and all appliances so we've met him over 10 years ago in your Elwood store. His knowledge honesty and caring is why we followed him to Bay Shore. We know he will make sure we get the right product for our family. I am in sales (Real Estate) and it is heartwarming to be treated as I treat my customers. He is an asset to your company.

Joe ** treated us with respect and professionalism. Our new Subzero refrigerator was delivered and installed smoothly within three days of the order placed. I would recommend anyone who wants to be treated in the same manner. What a pleasure to work with PC Richards and Joe ** can't thank you enough.

Today my washing machine was picked up and replaced. I have to tell you the delivery was very professional. The driver and helpers were exceptionally friendly courteous and meticulous, great representation for PC Richard. I am a 50 year customer starting at your Bellmore L.I. store and now for 12 years continue with you in New Jersey. Today's experience just justified my continuation to buy from you. Andrew and Ryan in the Manalapan store were fantastic. Could not ask for better service. Congratulations on having such great representation for your company. I will certainly continue to buy from PC Richard.

I wish to thank and commend Benjamin for all the assistance, professionalism and follow up that he provided on the purchase of my Sub-zero refrigerator, Friedrich air conditioner and Stearns and Foster mattress. He is an asset to your company and I will only deal with him regarding future business.

Business was handled in a professional manner, agent was knowledge on the product and had a good demeanor. This is all I have to say. The store seems to be well kept. I appreciate the parking facility as street parking is very difficult in this area.

As always, our experience when entering a PC store was excellent from the moment we entered until the moment we left. We walk in knowing what we want, there is no upsell, the price is always as advertised & the salesperson was excellent.

My experience with Joel from your Paramus store was so personal and kind that I had to share it. Joel gave me his cell phone number and spoke to me on his own time on a Sunday trying to help me with setting up an air conditioner installment. My feeling was that I was dealing with the owner of the store. I can not remember experiencing a sales person like Joel.

Stackable washer and dryer, Frigidaire - bought the unit from P.C. Richard & Son 10 months age. From the very beginning lint deposited around the door and the around the rim around the door each time the dryer is used. I called pc richards for service and the tech came out and said there was a venting issue in the building. He also shortened the venting hose. There was no improvement. I contacted frigidaire. Told them the problem and they sent a local appliance service who changed gaskets around the door and the lint trap assembly which did no good.

I needed a new refrigerator, my old one stopped working, something simple to use as a spare unit. The salesman showed me what I needed to see the right size and color and sealed the deal. Everyone at the store was courteous and helpful and knew their job.

I have the best sales person Rich **, he is very knowledgeable about all the products that they sell. He always gets the best deals even if it's going to be on sale too! He's very personable and makes you feel welcome to the store and doesn't push you into buying if you are just looking or comparing prices. They will match any other competitor!

I appreciated P.C. Richards hearing me out and reaching out to me. I hope that they took my situation and learned from it, so they can continue to work on their consumer experience.

Purchased an open box refrigerator Whirlpool Refrigerator Model WRS322FDAM. The salesman Tim was reluctant to sell it at the price the manager Joe was giving me and was trying to get me to purchase a different one. He was talking about the size not fitting through doorway. I got home, did the measurements and he called about an hour later and asked me about the space. After I told him it would fit, he said "Well the refrigerator is dead, not working." I found it odd to believe. When I offered to go back to the store to see it not working, he said "Oh no the item is no longer in the store." However, I'm going to request a refund back today. Very disappointed with the service.

Your sales person was Mark and Art. Very pleasant and attentive to what I want and made it possible for me. I have been going to that store because of the Customer service I received each time. I would recommend friends and family at any time for visit.

I was assisted Noel in choosing a refrigerator that was right for me. He suggested certain models and directed me to units that had features I needed. He also sold me on the one I ultimately purchased because he told me it got a very good rating. He was very helpful and friendly. The manager was also helpful in putting together the financing and recommending the service plan.

Martin ** was extremely helpful with our exchange of refrigerators. He a stressful situation a lot better. He researched the different brands on which one would able enter the house. Gave honest advice on what we needed. Very knowledgeable of all the products that we discussed.

We went to PC Richards in Carteret, the prices were very fair and the service was good. The staff is very knowledgeable as well. They helped us find the right stove in our price range and gave us comparable on dishwashers. The store was also easy to get to.

I couldn't be any happier when I shop at your Manalapan Store. Ryan goes out of his way to make me happy and get the best price. I drive from Brick for 45 minutes just to purchase whatever I need from his store, and will not shop anywhere else. I give him 10 stars.

My husband & I want to commend our Sales Counselor, ** at the PC Richard & Son store located at 2399 Richmond Avenue, Staten Island, N.Y. We arrived at the store on Sunday 8/6/17. We were greeted by **. We needed to purchase a mattress & box spring for an additional bedroom in our home. He listened to us which is rare today. We decided on the mattress & purchased it that day. ** knowledge is encyclopedic. He knows his business, We asked him additional questions about several different items we'll need for our home in the near future.

Last week I met with Carteret, NJ store manager Joe ** who was extremely professional and gave me a great deal on an LG 65" TV. I will return in the future to purchase additional electronics and appliances. I highly recommend Joe and his team!!! Thanks again.

I purchased an LG refrigerator 4 years ago. It stopped working and P.C. Richard continued to come out and try everything possible. This went on for nearly a month. We stopped into your Newington store a few weeks in and met Tom **. Tom continued to call and help and confirm that we were being taken care of. When Tom said he would call he did. I will never buy an appliance. Only at P.C. Richard. I can tell you how much I appreciated all his hard work. Tom finally made it happen and we were offered a full credit for the LG. What a nice surprise to work with your entire staff. Thanks.

Shopping with Scott ** is always a pleasure. I have worked with him many times and have never had a problem. He is a very knowledgeable salesmen and extremely helpful when making decisions about which product to purchase. I would highly recommend him.

I was very pleased with my recent purchases at the West New York NJ P.C. Richard store. Needed wires for install and the guys checked my needs and recommend the proper components at a great price. Great manager Luis and Team.

I was greeted by Brian the store manager as I entered. After inquiring as to the purpose of my visit I was introduced to Mike **. Mike was knowledgeable and helpful and assisted me with all facets of my selection and purchase. Mike answered all my questions fully and with a smile. I highly recommend PC Richards for all your appliance needs.

Could not be happier with my experience at PC Richard. Salesman went above and beyond to help me with my purchase. I am so pleased with my experience with dealing with this store and would highly recommend to all my friends and family for their next purchase.

Purchase a cooktop - There was a large selection on the floor and what wasn't available on display was online. The salesman was knowledgeable and helpful. The new cook top was delivered promptly as promised. I had a couple of special requests and they were honored. I would certainly return.

Vanessa my salesperson was friendly and knowledgeable. I had a very pleasant experience. Mike the manager was also a pleasure to deal with. I always tell everyone I know that P.C. Richard is a great company with the best prices. Thank you Vanessa and Mike and thank you P.C. Richard.

Shak the sales representative provided excellent customer service. The store manager also provided excellent customer support and great pricing. Both were very personable and knowledgeable. The Samsung range and GE Profile Microwave Oven were great buys. The service contract on the range was exceptionally reasonable. The installers were professional and provided excellent installations, very clean. I will be back! I am a very happy camper! Thanks to all PC Richard employees.

I would like to bring to your attention some feedback about the salesman, Louis, who helped us purchasing some appliances today. I believe he's a good, helpful, and knowledgeable person about his job. On top of that, he is a great asset to the company.

Nick helped me find an appropriate refrigerator for my apartment, all over the phone. I gave him the size of the old one and he found me a great replacement. Then he arranged delivery and removal of the old unit. Excellent job. I would recommend.

86th Street store on 3rd Ave in NYC was recommended by my sister when I was looking to replace my microwave. The service by the sales person, Anderson was excellent. He listened attentively and showed various samples. Anderson suggested options that he felt would meet my expectations. The time frame from the buying and installation of the microwave was short and effective. Installation was completed with clear communication, so I did not stress out. Great service with classy old fashioned courtesy in this hectic town of NYC!

Extremely satisfied with the service I received at the Totowa store. I went in looking for a new washer and dryer and Dawn who was very knowledgeable got me the perfect washer and dryer for my situation. Install and delivery were flawless. The dryer did not work correctly however and was picked up and exchanged. No questions asked for a perfect working unit. I will continue to buy my Electronics and appliances at PC Richard like I have in the past. Thank you.

Wall Oven purchase - good experience. Sales person was knowledgeable. Tim went out of the way to answer our questions and made our experience pleasant. He answered our questions and did a great job. He explained financing and gave us his full attention. I would recommend PC Richard to friends.

I needed a TV so I decided to try P.C. Richard's in Carteret, NJ. The salesperson Bobby took his time and walked me thru all the different TV sets till I found what I wanted. He even knew about 4K TVs. Thank you Bobby! Looking forward to my next purchase.

Everyone that I dealt with was extremely helpful, knowledgeable and patient. They took the time to find answers to my questions and work with me to match up my appliances and work with a difficult refrigerator measurement. I would highly recommend the Ledgewood store to anyone looking for appliances.

We had a very pleasant experience with Scott helping us select a new range and microwave! He was very thoughtful and courteous and very detailed to be sure that what we had purchased would fit in our kitchen. We would likely shop for additional purchases in the future at this store! We were also pleased with the delivery and installation.

I purchased a Whirlpool refrigerator from P.C. Richard located at 576-80 in Brooklyn. The salesman ** was very friendly and helpful. The manager and staff were also courteous. They all worked together to finalize my purchase quickly.

Bought these Airpods from Kenya at the Queens Boulevard, Forest Hills location. Did a great job, he and everyone else were very helpful and friendly! I've already bought a TV there, and I'll keep coming back for all my electronics needs.

I bought an expensive television from them in late 2015. I had to have one major repair several months ago and was without use of the television for almost 2 weeks. Now they have to replace the LCD panel and I'll be without use of the television for another 2 weeks. I've told them I want a new television at this point and no-one wants to hear anything about it. The Nanuet store manager was rude and curt and didn't want to be bothered. He put it on his Service Manager. Meanwhile it's another 2 weeks without an expensive relatively new television. Very turned off. Would never deal with them again!

Second visit to this store this year. Sales persons are most attentive. They greet you at the door and provide the most professional attention from the beginning to the end. They know their merchandise and respond to all questions. I would recommend this store to everyone. In addition, delivery is smooth, on time and delivery guys are very courteous and professional.

I would like to give an excellent reference for 2 employees of PC Richard. I bought a washer and the sales person was Kevin and he went above and beyond to make sure I was a happy customer and helped with the process. The 2nd employee was Sean and I bought my warranty with him and he provided excellent customer service to me. I would always refer family, friends to PC Richard. Also prices are great. Thank you for everything.

Today I went to P.C. Richards, Carteret NJ location, and could not be happier with the service I received. From the second I entered the store, the staff was kind, courteous and helpful. They were very knowledgeable about the products I was inquiring about and were able to set me up with a washer/dryer combo and a dishwasher from purchase to scheduled delivery. I have been going to P.C. Richards for years and I have never had any issue with any products or services they have delivered. I recommend going here for all your appliance needs!

Jonathan **. was one of the most helpful and knowledgeable managers I have dealt with anywhere. He was extremely helpful and we are very happy with our purchase. I would definitely shop.at the Plainview store again and would highly recommend this store.

I called when I realized I was paying overnight 46.00 shipping and it's not left and it may take three to six days. When I see that I called and tried to find one that's not a demo I could drive to, none were available, if there was he would have found it, so I need to make sure I thank him for all his help and effort in my behalf. Always a pleasure dealing with you. *****

Joe ** and Cecilio were great to work with. I walked in upset and frustrated due to a damaged refrigerator that I received and they did everything they could to reassure me that I would find what I needed and I was able to order a new fridge and leave with peace of mind. They were extremely polite and helpful. I would definitely want to work with them again.

Very good experience at PC Richard, disaster at Home Depot - Just under five years ago, we purchased a refrigerator from Home Depot in Riverhead, NY. Contrary to my normal practice, I bought an extended 5-year warranty. Just under five years from the date of purchase, the refrigerator died. I called Home Depot on Saturday, June 17, 2017. They promised to send a repairman on Monday (June 19). On Monday, my wife called the appointed firm, who said that they did not service our area (they were in Nassau, we are in Suffolk, County, NY). She spent an inordinate amount of time on the phone with Home Depot. HD finally scheduled another firm on the following Wednesday (June 21). They cancelled and rescheduled for Friday (June 23). The guy came late Friday afternoon, took one look, said it was a Freon leak and there was nothing he could do -- he did not do Freon leaks.

My wife & I walk into PC Richard. Two workers look at us, made eye contact but he walked away fine. I call another one who was on his cell phone. He turns his back on us. We felt really bad so we're on our way to the front desk for help and thank GOD Mr. Brian ** was there at the Jersey City store. This young man went above & beyond the call for service. He found us the Apple iPad 2017 we were looking for! If he wasn't at the store that day - we would walk out the store with no birthday gift. Thank you Mr. **. Keep up the good work! P C Richard needs more man like him.

I am extremely satisfied with P.C. Richard's products, services, sales reps and especially their warranty service. My husband and I always like to have a contact person to do business with and the current sales rep/manager is Vincent in the Paramus, NJ store. ALL of my appliances for both my houses were purchased at P.C. Richard.

Sean is an excellent and extremely knowledgeable salesperson. He went above and beyond to make sure we were satisfied with all our purchases in both of our homes. I would highly recommend Sean and the East Brunswick, NJ store to my friends.

My recent experience with P.C. Richard, Carle Place, NY. was amazing. I had the pleasant experience, of meeting vice president, Todd Costello, who happened to be in the store that day. He was both professional and courteous, and immediately coordinated with the managers there -- Joe ** and Mike **, to resolve the issues I was having. They showed first class customer service and customer satisfaction. My day may not have started out that great, but it immediately got better once I had these gentlemen attend to my concerns.

George was very helpful and professional and the manager Luis was very good. I do a lot of my business in the West New York store and everyone is always helpful. The store always has everything you need and if they don't, they will order it for you.

Order was placed in Southampton location for TVs, Sonos sound bars, brackets. Excellent customer service. Sales was knowledgeable and spent a lot of time explaining every detail to us about all the products. I also appreciate that they offered genuine advice without the pushy 'hard sell.' They were also very nice and friendly!

I have been going to P.C. Richard & Son for appliances for over 20 years. I have always been pleased with my experiences. On my most recent visits, I was helped by Roman. He provided great customer service, as he is professional, knowledgeable and helped guide me to choose the best appliance to suit my needs.

Professional staff at PC Richard and Son in Wayne, New Jersey. Had an issue with an air conditioner I bought there. A loud rattling noise was keeping my wife up at night. Talked with one of the managers there (Tom) about my problem. He was very helpful to my needs and was able to exchange my air conditioner for a new one. I would recommend this place to anyone. No hassles and friendly service.

We buy all of our appliances at PC Richards. Always through the same salesperson. Most times we also buy whatever is needed for new installation and extended warranty. We use our PC Richards credit card and take full advantage of any promotions going on at the time. My only issue this time was the cost of installation. Thought it was a bit high for what needed to be done.

Tito ** was an amazing help. Great experience shopping at PC Richard! I love this store and the great service. I was looking for something specific and Tito went above and beyond to make sure the model I was looking for had every amenity that I was looking for. I would definitely send friends and family members to him for help.

Service call on new refrigerator - First service call by ??? was a waste of time. After speaking with customer service and my sales rep "George", 2nd & 3rd calls by "Kevin" were great. He knew exactly what he was doing, was pleasant and fixed the problem. Kevin should get a raise and also a promotion teaching the other service guys! Follow ups by P.C. Richard's managers were also nice. If the problem stays fixed, I am extremely happy (and am happy with all my P.C. Richard's Bayshore experiences) and have bought numerous "big ticket" items from them in the past couple of years. BTW -- I was VP of a company for 27 years where customer service was "key" so my standards are super high!

I purchased a E210 Weber Grill and cover. Upon examining it at home (it was fully assembled and wrapped) it was missing parts and paper work. It should not have left the floor that way. I complained to the salesman but received no satisfaction. I was intent on returning the product. However, I received a call from the manager, HANK, Riverhead store who went out of his way to accommodate me. He called other stores until he found an upgraded replacement. He was truly professional and turned a bad experience into a positive one.

I go back a far way buying at P.C. Richards, as always I get value for my money, I would recommend this store anytime. Most of the appliances I have in my home was bought from your store and to my surprise all is still working well, some other appliances I bought elsewhere has became defective and I had to get rid of them.

Me and father have been going here for a number of years and there is an employee named Glen or Glenn last name I'm not sure of but he is probably one of the main reasons me and my father come to shop here. There are other reasons but the service we receive is on point every time. Any problem we got that there is many or any but he's always willing to talk about it. He is very cordial respectful and polite and always a pleasure to speak. Definitely one of the top 2 reasons we shop there.

While researching stoves and refrigerators, I found that the salesmen at the PC Richard of College Point, Fresh Meadows and Carle Place were very helpful before finally deciding to buy at the College Point store. Mr. ** was very patient with my questions regarding the appliances while I was trying to decide.

I just bought a house and the fridge left by the previous owners died. I needed a cheap small fridge to get by until I redo my kitchen. The manager did the right thing by me. He lowered the price of the fridge as much as he could and delivered to me the next morning. Overall great service.

It was a very hot day and I needed a new air conditioner unit for my living room. I had one that was quite old. A salesman approached me as I was reviewing their AC's and we began talking about some standardized features between the old one and the new one which put me at ease. But the unit seemed expensive and I asked him about discounting. Another salesman collaborated on selling me the floor model for considerable savings. The salesmen supported each other rather than being competitive. It put me at ease to feel part of a team solving my problem and saving me money. I am very happy with the experience! A plus!

Always have a good shopping time at the store at bay Plaza. I have the best sales counselor Tim. For year I've been shopping at PC Richards and I always pleased. Nothing negative to say. The experience is always good. The salesperson is very professional and pleasant. I always feel welcome and I know for sure I'm getting the best and guaranteed low prices. Thanks.

We had to quickly replace a washing machine. The salesman Shakir, was helpful in every way. He carefully explained the various options and brands in our price range. We got a great deal on a Whirlpool that cleans way better than the old machine. Delivery was 2 days later. The old machine was out and the new one was installed in 15 minutes. The delivery guys were great, courteous, careful, and thorough. When the next appliance goes we'll be back to Shakir and P.C. Richard in a flash. We highly recommend P.C. Richard and Shakir. Thanks guys!

Buying an Apple iPad - Very good service. Happy with the salesman who helped me out. Very polite and cheerful. Very accommodating. Would go back to see him again for my next purchase. He was very nice and very helpful in the choice of my purchase for what I needed.

I've always purchased my appliances from PC Richards because of pricing and promotions. This time the salesperson Dawn was exceptional. I told her what I wanted and she showed me everything in my price range. She made my shopping experience at the store pleasant. She's the best!

The refrigerator was repaired. It took 11 days and me taking 3 days off from work (first for original service call to diagnose the problem, the second day for the appointment to repair it after having had to call to confirm that the part had arrived and schedule the repair for between 7 and 11 AM on Tuesday, call again on Monday to confirm the Tuesday between 7 and 11 AM only to find out 10 AM on Tuesday that it would not be possible for them to come before 2 PM, and the third day for the actual repair on Thursday) but at least the repair people apologized for the scheduling. Clearly, not happy with the customer service but glad that the refrigerator was finally repaired.

We love our new air conditioner. The installer, Edgar (driver ID # **), and his assistants, were wonderful and thorough with the installation. They took the time to make sure everything was done correctly. We are very pleased. Thank you.

Joseph was a great help. He was understanding of my needs both practically and economically. Couldn't have been more helpful with showing me around the store and thinking about my wants and asking me questions to get a better understanding of my situation. Left with a purchase of a mattress from Stearns and Foster that I am very happy with and don't regret. Definitely going back to purchase more things for my new home.

Ali was great. He helped in every way for me. I will wait for him on every order!! From start when I walk in the door till my refrigerator arrived at my home. Thank you Ali & PC Richards & your delivery men. They explained to us what to do & how to do it. What a team. Thank you. I will always come back and tell all to see Ali for anything they need. Again thank you...

Jamie, the Asst Manager of your 14th street store has been AMAZING!!! She has gone above and beyond, get the "customer is always right " motto, and has understanding and compassion. Stacey who works with her is great too! They get 5 stars!!! Your management, repair and customer service people get -5 stars!!! I have wasted 2 days at home, I am a consultant and do not earn money when I do not go in! I will never buy from you, ever again and will tell everyone I know not to! I am LIVID!!!

I have been shopping at P.C. Richard for the past 25 years for all my electronics and appliances with with great service. I received a promotion gift card in the mail which I forgot to bring with me on my recent purchase (6-30-2017). I returned to the store (Ralph Ave. Store # 35).The manager would not honor the card! Which expires on 7/9/17, which is not good business.

Always satisfied with the best deal I get at PC Richard. Outstanding knowledge of the products and easy delivery. The only place I shop confident that I'm getting a good deal. And if I need any service for any purchases their warranty is backed by PC Richard!

I purchased a refrigerator on my birthday (June 21) of 2016 and a week before that date in 2017 the refrigerator failed. We called PC Richards and they made 2 service calls before it was determined that it needed a compressor. We lost most of our food, frozen pot pies, meat, frozen and fresh vegetables, frozen and fresh fruit, salad dressings, etc. Our refrigerator was finally replaced with a "new" one on Monday, July 3rd, however, we have no food. When we called PC Richards for reimbursement, they gave us 2 other numbers to call. It took them nearly 2 weeks to diagnose this problem and it is their fault that all of our food spoiled. I have pictures to document the spoilage and I am seeking reimbursement of $200.

I have always gone to P.C. Richard for all my appliances and electronics. I have always found the salespeople to be very knowledgeable. I was in the market for a dishwasher and Craig spent a lot of time with me while I was trying to decide. He would be my go to person when in the market for my next purchase.

It is a pleasure buying what we need especially our salesperson Anthony. He is very helpful & very kind. We will continue making purchases at P.C. Richard. We have bought several items from P.C. Richard and we are always satisfied. The service is excellent and Anthony is a great salesman.

My experience was UNBELIEVABLE!!! A manager named Curtis helped me through the experience and he was without question UNBELIEVABLE!!! He treated me with such respect and fairness having never once pushed to purchase anything!!! Curtis and his experience would make me come back to PC Richard simply for the customer service he provided!!!

Rocky and his staff were great. They knew the products and was able to answer all my questions. They took their time explaining the products, and ensured I was happy. They kept me notified when my products would be delivered, and have old products removed. Recommend you see them.

Dalton is the best. Got me the best price, fast and courteous service. The whole transaction was flawless. He is great. Because of my busy work schedule, the whole purchase was done over the phone, he made the whole process so easy for me.

I was very happy with my shopping trip to P.C. Richard & Son in Riverhead. My salesperson Peter was very nice and very helpful. I am going to recommend all my friends shop there. I was very pleased with my shopping experience. Thank you very much. He gets 5 stars from me.

I purchased all the appliances for two apartments I was renovating. Service was excellent. Salesperson and the Manager were very helpful in helping me with my choices, very patient and great in answering all my questions. Very happy with the price. Excellent Service!!!

From start to finish your sales counselor Rudy was the most courteous, helpful and patient representative I have encountered in a very long time. When I was fortunate enough to get him on the phone, he took the time to walk me through all the steps I would need to take before coming into the store and purchasing the correct unit for our apartment. You have a wonderful employee and I hope he gets some kind of special recognition from P.C. Richard. You don't find workers like him anymore. His manager Brian ** was a pleasure to work with also. Your Paramus Store is fortunate to have both of them working there.

I went to get help from P.C. Richard's staff to get a recent virus removed from my system. The salesman was extremely helpful and knowledgeable. The issue was quickly resolved. I encourage my friends to shop there and to receive whatever help they need there. P.C. Richards is experienced, knowledgeable, friendly. A great place to shop and get any help one might need!

I was immediately approached by a salesman. Sometimes you have to wait, but I didn't this time which was great! I had a circular of what I wanted to buy. He directed me to the merchandise. He showed me the different brands of the items I was interested in. He explained the difference about each brand and said for a washer and dryer, LG was the best! I appreciated the time and explanation which was very helpful.

Jerry at the 14th Street P.C. Richard is my #1 go-to person. He knows his refrigerators. He is honest, tells the truth. Answers all questions with patience and a cheerful attitude. He doesn't cover up or gloss over any negatives. I would (and will) refer anyone needing any appliance to Jerry. This time I praise the delivery service. Lucky for me, the robot told me the exact time (in the morning) that my refrigerator actually came! The two delivery men were efficient, pleasant and helpful. (This is certainly a better delivery than last year when I bought a stove from Jerry which arrived at 6:30pm instead of as robot promised, in the morning.)

Went to purchase a refrigerator for our new house and the salesman, John, could not have been nicer and so friendly and helpful. He answered all our questions and gave us his opinions and ideas. We would definitely shop there again.

I had a great experience. I always use PC Richard. My salesman was Roman. He's a very friendly, outgoing guy. I would recommend PC Richard to anybody. I have been a customer of theirs for many years. Now Roman is one of the best salesman.

By far, one of the most exceptional experiences I have had. Kevin ** and Bobby provided beyond satisfactory customer service. It is a tedious task to find the perfect mattress but they were kind, patient, supportive and charismatic. (Not to mention Kevin ensured that the delivery was made the following day! - talk about convenience!) Job well done.

Awesome customer service!!! Bob ** is the absolute best sales person around! He helped us with an issue with our fridge and without even making us jump through hoops took care of it immediately. What a refreshing experience! I will not shop anywhere else from now on!! PC Richards in Carteret is the place to go and if you're looking for a perfect sales person, ask for Bobbie!!! Thank you PC Richards!!

I was very happy with my experience here, Roman showed me my options and I purchased the unit he recommended. I was in and out in 15 mins and I'm pleased with the purchase and will definitely buy from them again.

Ray was beyond amazing. He answered all my questions and I am beyond satisfied with the services he provided. Will definitely recommend him to my family and friends. The store in College Point was definitely welcoming and everyone greeted us and asked if we were ok and needed help to carry out the unit.

On Saturday, June 10, 2017, my tenant told me her in-wall air condition was making a loud noise. It was operating, but it sounded like maybe a bearing came loose, it did not owe us anything…that Friedrich lasted fifteen years! My son suggested we visit the P.C. Richard in Wayne, and I was hesitant as just a short while ago I had a wall oven installed and there were difficulties (although I had ordered other items previously without issues - stove top, washer and dryer, refrigerator) still I was reluctant. Glad I did listen to my son! First off, P.C. Richard offered THE BEST price on the A/C unit we needed hands down (we did do a comparison check). I mean HUNDREDS saved!

On May 8 of this year, I had a 4:00 flight out of JFK, and realized that morning that my little travel laptop computer had died. I desperately needed a replacement, and headed over to the store. I settled on an ASUS, and was told that I should also purchase the security software. It is around noon at this point, and I have a car service picking me in two hours.

Harris is the man!!! Ask for my main man Harris. Guy goes way beyond expectations on customer service. I send all of my friends and family to him and it never fails that they call back after dealing with him and saying thank you. I've been dealing with Harris for years and hope he never leaves P.C. Richard.

Nasso and Gus are awesome. I was able to make the purchase (washer and dryer) so easy. Did it over the phone in a matter of an hour and next day delivery and installation. I wish all my purchases were this easy. 100 percent returning when I need my next bug appliance purchase.

Vince ** is my go to guy at PC Richard in Paramus. Not only does he give me great service, I know I can count on him to to give me a fair deal. Even when I need to return an item or exchange it there is never a problem.

This is the third year we are signing up for the online service. Now we have the family plan and I couldn't be happier as we can NOW have 2 computers worked on and any corrections needed, we can get. Love this service. Thank you.

I just purchased a desperately needed air conditioner from Craig of P.C. Richard. He's a wonderful salesperson, extremely patient and helpful and he made the experience easy and painless. I highly recommend Craig and P.C. Richard. I'll be back for all my appliance needs.

I have purchased over a dozen appliances for my properties over the last 2 years. I have always gotten great customer service. The sales staff are very experienced in the products they sell. Joe the manager is the BEST!!! I will continue to be a P.C. Richard & Son customer.

I am would like to commend Omar ** in your East 86 St. store. Extremely professional with way getting through the red tape. When I am need of something from your store he is the only person I would deal with. Again thank you Omar???

My wife and I are longtime customers of Tim and he never seems to fall short of his great customer service skills, and us having a wonderful shopping experience. We appreciate his honesty and knowledge of his products. My lady is now enjoying her laptop and air conditioner we bought from Tim at the Bay Plaza showroom.

I purchased a dehumidifier with a warranty a few years ago. As occasionally occurs, it stopped functioning. I returned it for an exchange which was handled promptly and courteously. I do most of my electronics shopping at P.C. Richard & Son rather than drive to Riverhead for other retailers.

We purchased an LG French Door refrigerator 3 years ago. After several service calls to repair it to no avail, the manager in your Newington, CT store got results for us. Tom ** was very apologetic and worked to get us answers that resolved the issue with our fridge. Our new fridge came today and we're very satisfied with it. Thanks again for your diligence in resolving the issue.

I don't often do this, but I had a great experience buying a refrigerator from Asif. He was very helpful and extremely patient. It was a pleasure doing business with him and I will be back for other appliances purchased from him.

My sales rep knew exactly what I needed and didn't try to talk me into anything I didn't need. He was friendly and knowledgeable. He helped me in every step of the way. I will definitely recommend P.C. Richard & Son to all my friends and family.

Last year we bought numerous appliances from the PC Richard's in Yonkers. Our salesman was Craig **. He spent an incredible amount of time with us to make sure that we bought exactly what we needed and made sure that we were getting what we needed. He suggested that we have them come to the house and take measurements to make sure that everything would fit. He spent an inordinate amount of time with us on numerous occasions and made sure that we didn't feel rushed.

Joe ** and Ray ** really made my buying a replacement for my Friedrich a/c a breeze. They were very knowledgeable and professional with finding an exact match for my old unit. PC Richard should be proud to have these employees representing their company. Keep up the great work!!!

Thanks to Mike and Gary for great service and a great deal! They helped us pick out the best size and BTU for the dimensions of the space and we bought a Frigidaire AC. The service was excellent and so quick! Same day pickup with minimal time spent in the store.

Joe ** is by far the BEST at overall customer service. I have sent all my friends and family there and he has always surpassed their expectations. I have known him for 10 years and his prices are second to none.

My brother and I had a wonderful experience at PC Richard in Bridgewater, NJ. Not only was our sales Counselor Efrain ** so very knowledgeable about the air conditioner we purchased and all the other air conditioners at PC Richard, but his demeanor and wonderful sense of humor helped confirm the sale. He went above and beyond the "call of duty". Please let him know how much we appreciated him.

The day for my delivery of my air conditioner, I called P.C. Richard & Son to verify the time for delivery. I spoke with Lewis (salesperson). I was told the cord for my outlet wasn't correct. Lewis corrected the problem and saved the day. Great job.

JR was wonderful and provided great customer service. It was a pleasure working with him as he goes above and beyond. The next time I will absolutely return to PC Richards as it was easy. I would recommend it to anyone who is looking for appliances on Long Island.

I have always had a great experience with PC Richard. My husband and I go only to Rob ** for our appliances. (Refrigerator/oven) He is honest and always looks out for our best interests. He doesn't try to sell us something we don't want and has the patience of a saint!

Experience with Nick at your Kings Highway Store was exceptional. I ordered this on the phone because I knew what I wanted and couldn't come to the store as my husband is not well. I trust Nick and knew I would receive the service that I am used to. I buy all my appliances at this store. I did receive satisfaction and I will have my Fisher & Paykel dishwasher tomorrow.

Bought a dishwasher here 2 years ago with an extended warranty/service plan. Was scheduled for today to have it fixed. Said they would call in morning to give me a 2-hour window. Never called me. Called one in the morning said, they'd call me back in half hour. That never happened. I called back and they said, "Oh you are actually in the middle of your 4-hour window. Please make sure you are there." Yep, they now went from 2 to 4 hours and said no one ever told me 2.

Washer and dryer: AWESOME staff!!! Super helpful and knowledgeable. My salesman was Nino. He made sure I left the store HAPPY and satisfied with my purchase overall. It was a quick and easy experience, no hassle at all. Thanks again PC Richard of Carteret NJ...

This AC is the fifth home appliance that I have purchased from PC Richard & Son since 2015. Friedrich is an excellent product and would highly recommend to my family members and friends. We own both 10,000 and 8,000 BTUs. Shopping at PC Richard is a remarkable experience especially with Robert **. He is patient and deals with his customers in a very professional yet friendly manner. He is very good for PC Richard & Son.

Customer was very good. I appreciate the sale representative took to help with my purchase. I am very satisfied with me purchase, I would definitely recommend this store and this purchase to all my friends. I hope you will continue to appreciate your customers.

We had purchased a refrigerator 10 yrs ago and the appliance stopped working in the 10th yr. We had a service contract on this appliance which was quickly honored. When at PC Richard we decided to purchase a Frigidaire 4 pc. combo set which came with a $500. rebate offer. After 3 months and no rebate I contacted the PC Richard Store Rt. 46 West Wayne, NJ and spoke to one of the managers ** who worked tirelessly to secure my rebate for me. Employees like ** are what makes the store such a success as well as the prices for products sold. I have always and will continue to support PC Richard & Son in the future and will highly recommend such in the future to friends and relatives. Thank You.

The manager, Tom was patient, courteous. He persevered until the problem, which was to get the speakers on the Samsung Smart TV to work with both the headphones and the TV at the same time, was resolved. He was true to P.C. Richard's Motto, to stand behind all products and service before, during and after the purchase. I will surely not only recommend P.C. Richard but also return again to purchase any needed items.

Charlie, our salesman, was extremely helpful, professional and patient. He was very informative and made my experience at PC Richard & Son very positive. I would definitely be coming back in the future and will recommend him to all of my friends and family.

Service was great, Adrian was professional, courteous and walked me through the whole process and got me the delivery and installation date and time that works for me and my family. I will definitely be back in the future and look forward to asking for Adrian.

We have been customers of P.C. Richard for more than 35 years. We recently purchased new kitchen appliance set from the P.C. Richard store on Francis Lewis Blvd and as usual the service and the price was excellent. Our salesman John was extremely helpful and patient explaining each of the various appliances and the different features of each appliance. His expertise was so helpful in helping us make our decision. Once we made our decision John and his manager Joe ** provided us an excellent price. The final details were approved by Sarah the manager at the Francis Lewis store. I would only shop at this store. The services and prices are truly unbeatable. John, Joe ** and Sarah were fabulous as always.

Staff from the store was very knowledgeable and helpful in assisting us by giving us recommendation and our needs regards to our AC Unit. Extremely attentive to our product when we were trying to find a parking space to load/unload AC unit. Also, the staff is extremely careful when loading unit onto our car.

Our salesman was absolutely wonderful! He helped us when another salesman walked away. He took his time to make sure we were getting everything we needed and the process/transaction was very smooth. I would most definitely make sure to see him again when shopping at the College Point store.

I would like to compliment Mr. **, sales counselor. He was very knowledgeable in his field. We had a very good shopping experience. He was very courteous, polite. He was able to explain the product for us in detail and how to use it.

I visited the College Point P.C. Richard & Son store today (05.29) with my mother to purchase an AC for her apartment. After waiting for about ten minutes (the store was busy) Gregory ** approached us to help. He was very knowledgeable and respectful to my mother and helped her get the AC that she needed without the usual oversell that you might get in other stores. It was a pleasant surprise and one that would make me think to come back and have Gregory help me with a purchase in the future. A great overall experience and I would recommend him and the College Point P.C. Richard & Son.

Phil is amazing. From helping us understand what we were purchasing to ensuring we had correct connections setup for our home to avoid any issues. Above customer services and always having our best interest. An asset to the company and great example of the best customer service.

Sales representative and all on location representative were all polite, hardworking and very informative. This air conditioning unit not only looks great but so far it feels cool and it's quiet so I would have to say it simply works wonderfully!

I am remodeling my kitchen and went into purchase all new appliances. The sales rep Winston was very professional, courteous and non-pressuring. He help me to understand the different brands and features and also work with me so I can make the best selection and the best fit for my budget. The customer service was awesome. I had a wonderful experience. I would definitely recommend P.C. Richard to anyone. I had such a great experience that I return to purchase two A/C. Great competitive prices!

Nice, knowledgeable, helpful sales people. Invoice emailed to me immediately after leaving the store, plus email reminders of the upcoming delivery for the appliance purchases. The night before, you can click on a link that will give you a window on the delivery time. Delivery was on time and professional. Next purchase from PCR: microwave!

Our old LCD 50" TV broke. My wife and I knew we needed to replace it. However with all of the choices to make when buying a TV we were reluctant. I have gone to P.C. Richard's in New Hyde Park in the past and have always come out very satisfied with all my purchases. When I was there Googling the different TVs and I saw the salesman I have worked with in the past, Saleh, I knew I would come out with a TV that suited my needs. Saleh's knowledge makes me comfortable when making purchases on major appliances/electronics.

I was helped by Samuel, who is new at the job, showed both courtesy and patience to get things right -- an excellent prospect. He consulted Alfredo, also very helpful -- friendly and knowledgeable. The clerk who entered my information was also careful and personable. All in all you have a great manager and fine young people.

We didn't find exactly what we were looking for on the sales floor but our sales rep, Brad **, said it wouldn't be a problem and very patiently looked through volumes of stock items that weren't displayed at the store, and found exactly what we wanted. He checked and rechecked each item to make sure everything we wanted was included and it couldn't have been a better experience. A very pleasant and knowledgeable person... He made the process painless.

Vinnie (**) provided excellent customer service and was very helpful and communicative from when I first walked in the door to the final installation. Vinnie worked with me in recommending a great speaker system to compliment our new television and was great in getting our new equipment scheduled for a quick install after purchase. So far have been very happy with our purchases (Samsung TV and Bose Soundbar).

Roman was excellent to work with and was very knowledgeable about the mattresses we were looking to buy. He also suggested other options and we would most definitely come back and ask for Roman when we make another purchase at your store...

AMAZING CUSTOMER SERVICE!!!! Will only buy from PC Richard. To make a very long story short, I purchased a high end Bosch wall oven/microwave combo in spring/summer of 2014. It arrived, installed and didn’t work from the first time I turned it on. The microwave was fine but the oven kept shutting off after being on for 20 min or so. Called PC Richard. Without asking any questions, they replaced it within a few days. Got the new one and it did the same thing. Spoke to the folks at PC Richard and we both agreed that it was pretty strange that the same thing was happening to another unit. This was a brand new model that even the Bosch showroom in Manhattan didn’t have on display yet. They helped me get in touch with the right people at Bosch because it seemed like a manufacturer issue.

Our buying experience at P.C. Richard college point was easy and painless. The installation was totally professional. We would like to extend a thank you to Daniel the store manager for his expertise and courtesy in helping us find the right a/c. From beginning to final installation perfection.

Manager Brian ** helped us. He was very knowledgeable and helpful. I would recommend P.C. Richard and that particular store to all my family and friends. We purchased 3 air conditions, and went back with my mother in-law and purchased two more. A+++ rating.

Just had a wonderful experience at the Bay Shore PC Richard! Julio and his supervisor, Brian, were terrific. Explained the new technology in a way we could understand and showed us all our options. The tv is now set up and working beautifully. Could not have done it without Brian and Julio!

Today I picked up a "Monster Bluetooth Speaker" that I had ordered over the internet from P.C. Richard and the salesman met me at the door and said good afternoon in a nice way. I told him I was there for a pickup and he said, "Oh I will handle that for you." So he called it up from the stock room and it took a few minutes and he said he was very sorry for the wait. Gave me my package and I was on my way. The salesman was **, a very nice gentleman. Again thanks for the very nice service.

The sales representatives and managers were excellent. Louis, Mark, and Artie have helped in buying items and returning a recent item. Very helpful and informative. They were able to obtain everything I needed. Informed me of each item purchased and was able to get sales on some items due to them guiding me. Today I returned something and was able to get a refund ASAP.

My wife and I purchased an air conditioner for our bedroom. Quietness was a major issue as we had to return one that was not quiet enough. The salesperson at P.C. Richard was extremely helpful and we quickly found the Friedrich unit that was best for us. Our account record shows that we continually return to P.C. Richard because of their stock, quality and salesmanship!

Michael ** at the Plainview, NY store has been an important resource for our new home. From new kitchen appliances, Sonos, Apple computer etc... Michael has been knowledgeable of the products carried by PC Richards and has steered us towards a quality product while saving us money. My daughter, who recently purchased a NYC apartment, also contacted and purchased from Mike all her appliances. She is also thrilled with price and service. What more can a customer ask for? He makes himself available to contact and answer questions and concerns. I have purchased from other appliance retailers in the past but I see no reason to go anywhere else. Thank you!!

Very good experience over all. Will recommend to a friend and will definitely come back for more appliances. Sale prices was good too.

Lucy was very helpful and efficient. I've dealt with her in the past and sought her out today for this General Electric washer purchase. She was courteous and knew the merchandise very well. She does her job well.

The Staff and store manager were very helpful with assisting me with purchasing a washing machine and dryer. They were very knowledgeable in the products and understood what I was looking for. They were great in getting the delivery setup within the time frame I needed it for. I highly recommend this store to all my family and friends.

I bought a Samsung HD TV and Yamaha Amp from P.C. Richards. MY Sales Person Kevin was top notch. I educate myself and do a lot research before I buy an item and Kevin was spot on with his information. He did not push me into purchasing something I didn't want or need. He steered me in the right direction until I eventually settled on the perfect TV for me. I recommend P.C Richards and Kevin to anyone who wants honest and top notch service with great prices.