LG TV Reviews

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About LG TVs

LG TVs creates an extensive array of televisions and home entertainment systems. Its products include OLED, LED and NanoCell TVs, bringing together smart features and advanced display technologies. Founded in 1958, LG focuses on innovation and user-friendly designs, aiming to provide seamless connectivity and high-definition viewing.

Pros
  • Great picture quality
  • User-friendly interface
  • Good value for the price
Cons
  • Frequent customer service issues
  • Product malfunctions reported
  • Limited warranty coverage

LG TVs Reviews

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    Page 6 Reviews 640 - 840

    Reviewed Oct. 31, 2016

    We have bought 2 exactly that same TV's within the past year. Which is not acceptable. The 1st TV we had for about 2 months and the screen went blank. We were watching tv and then it just went blank (thinking one of the children turned it off) but no. After many attempts we were unable to have a visual picture. We then went and purchased the same TV on 2/2016. Now as of yesterday 10/29/16 the most recent TV has done the same thing. Now, there's a problem with this picture. We have spent over $2000 on TV's within the past year. There's nothing that could be done. Except to purchase a new TV (will not purchase another LG again). I hope people read the reviews about TV's before purchasing an LG.

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    Installation & SetupCoverage

    Reviewed Oct. 30, 2016

    When I brought my TV which I bought a few hours ago, while installing I slightly touched the TV and when I turned on the tv, there was a HUGE crack and the entire screen was filled with random lines and colours. The led panel was damaged by the touch of a finger. When I brought it to the place where I bought it from, they said that I did it so it wasn't covered under the warranty so I had to throw this tv in the trash and my 1,500 riyals had now gone down the drain for nothing. I never got any money back and nobody told me that this would happen. And btw I am an engineer so I know how to handle these TVs properly. VERY, VERY UNSATISFIED WITH LG. NEVER BUYING A TV FROM THEM EVER AGAIN. I am now buying a 3 year old unopened Samsung tv because of this. Hope that tv comes out okay. This took place in Qatar. If you all don't know where that is, it's in the middle East.

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    Customer Service

    Reviewed Oct. 21, 2016

    LG 75" SUHD 3D TV - 75UHD8500. Called customer service to see why a tv I purchased a month ago was STILL on back order with LG. They keep telling me it is the dealer (in this case hhgregg) but I did a search and NOT ONE SINGLE STORE in the USA has the tv I ordered in stock. Customer service could not come up with an answer (ZERO STARS for them) and gave me number to corporate. Called corporate - they hung up on me and then when I tried to call back - operator was not available anymore and could not get thru. DO NOT BUY ANYTHING LG. Look online - there are many sites that have hundreds of bad reviews for LG and their products. If by chance you got something from them and have had no problems - you are lucky. Was even told by a manager of an electronics store that LG had been getting worse.

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    Price

    Reviewed Oct. 20, 2016

    My LG 60LA8609 broke down after just 33 month. The repair center diagnosed a panel failure and offered to replace it for a price higher than what a similar TV would cost today. After reading all the reviews one can assume, that LG TVs are designed to break down shortly after warranty. My conclusion is clear: I will never buy a LG device again!

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    Reviewed Oct. 20, 2016

    Bought the LG TV for just 5 years and there was no picture but there was sound. I called the service centre and they told me to pay $171 for the technician to check the TV but they said the TV is obsolete so no spare parts. Which means I may have to waste money asking the technician to come down. Hence, does it mean that I should throw the TV away?

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    Reviewed Oct. 18, 2016

    I have purchased 42" LG LCD tv in 2010. This year in August 2016 there was no picture. Call LG service center to send mechanic. Person came and asked to send it to service center. There it was informed that the panel is dead and had to be replaced. I agreed with them. After 2-3 days I was informed there was no panel with them and take away your tv. What should I do with this dead tv?

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    Reliability

    Reviewed Oct. 18, 2016

    This model is known for the picture going, leaving audio and no visual. They replaced the main panel for me a year after purchase. Only problem is that they replaced with another defective panel that lasted 10 months and now they won't stand behind. I've had two panels go bad and an HDMI port in 23 months of ownership. They acknowledge the problem and instead of recalling they leave customers in the dust and discontinue. POOR showing.

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    Customer Service

    Reviewed Oct. 13, 2016

    I purchased a 42" smart tv by LG on 8-7-11. On 9-16 the screen went blank. I was told by someone at Simplified Technology that it was the main board, but that part is unavailable, and I would have to purchase a new panel at $950.00. I paid $879.99 for the tv. Plus $279.99 for 3 year warranty. Then I was told by Shery at LG executive customer service that there are no parts for this tv. So now I have a $1000.00 42" paper weight. Because LG stops making parts for their tv's after 3 to 5 years. Do not purchase a LG tv.

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    Reviewed Oct. 9, 2016

    My family purchased 4 LG tvs. 3 of them failed in less than 2 years... that's a 75% failure rate!! My brother was "lucky" because his LG failed during the warranty period. He got his tv replaced after much nuisance with LG representatives. The other 2 failed shortly after just 1 year of use which is "by coincidence" the warranty period. I'm never buying anything from LG again.

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    Staff

    Reviewed Oct. 2, 2016

    I am currently on a call with one of the LG (TV) customer service agents that goes by the name of Henry. I have never been quite so offended with the lack of professionalism and utter disregard for a customer. Henry asked me to identify the issue and acted as if he was investigating a criminal instead of helping an existing. He laughed when I was explaining the current situation of my smart TV and told me that there was no one available to help me because it was after hours. I will be writing several complaints regarding this issue in multiple social and electronic forms of media. As my TV is fairly new I will also be writing reviews that reflect the poor quality of LG televisions and the lack of customer care proliferated from the LG company.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2016

    Purchased their 55" HD TV, Model # 55LV5400 - serial # 104RMZLCT045 from Sam's Club less than 5 yrs. ago and now have no picture! Company representatives wanted to charge me over $300 to have it looked at and see what's wrong. As if I didn't already pay enough for this piece of junk! Never will buy another LG product, period! They strung me along for a few phone calls thinking that they may give me a 1 time customer courtesy repair only to say no, it was out of warranty - sorry! Yeah, me too! Sorry your product is a piece of junk. Just don't ever intend on buying anything from them again!

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    Customer ServiceStaff

    Reviewed Oct. 1, 2016

    Hi. I have been chasing LG and LG third party TV service center guys since last 2 weeks to get my OLED TV repaired even if the TV is still under warranty. After calling several times to LG 3rd party servicing agency Plaza TV Appliances they responded to me that they placed an order bearing ORDER NO. ** and Part no as: PART EAJ63268401 but LG says the part is not available until Nov 5th, 2016. Hence, I requested an exchange of TV with LG as a replacement for my current non-functional OLED TV, but LG customer service representative tells me I have no choice rather I will need to wait for the part to be available.

    I have been chasing LG and the 3rd party service Plaza TV guys and already waited for more than 2 weeks and I cannot wait more than this and also I am tired of chasing people and explain the same thing again and again. Hence, I have thought of filing a consumer complaint against LG for mistreating customer and this painful experience with LG.

    When I raised this concern over email, LG said that my TV model (55EF9500) belongs to VIP care department. Is this VIP treatment? Today again I tried to reach out to VIP Care which they claim and again I was asked to wait for 3 more business days. It seems a never ending process and my question to LG people is if they can't fix my TV which is under warranty then why can't they give me a replacement? There is no respect for consumer sentiment. I hate you LG, this is my first and last product from LG because after spending 3000 dollar on a TV if you get such experience this is really disappointing.

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    Online & App

    Reviewed Sept. 29, 2016

    After treating myself to a new UHD 55" TV and deciding to spend good money to get a high quality TV, I was shocked to find my new TV (which I am still paying on) is lacking the right software to viewing HBO go through the web and other things like Chromecast. Because of this, I was forced to order cable since I usually view my shows through my Chromecast. When time allowed, I tried research a way to work around this fault in the system but with no success. Unless the app is preinstalled on the TV, it is impossible to download a new app such as HBO go. What's the point of having a nice UHD 55" TV if I am forced to watch shows on my tablet? If LG is incapable of fixing this issue, then I demand a replacement TV or refund so I can buy another brand that is flash drive ready.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2016

    I bought 4 months ago LG 49uf6407 4k led tv. LG turkish internet site this tv has got Miracast. I called customer service and I said I had a problem. I couldn't connect my tv with my cell phone (LG G4). Customer service tried to help me but It couldn't. So local LG service have been sent to me. Local LG services technicians said to me this tv hasn't got Miracast and I paid 50 turkish liras. Are you kidding me??? If this tv not includes Miracast Don't you know your customer service person? Why I paid 50 turkish liras???

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    Reviewed Sept. 23, 2016

    TV purchased in 2012. Now, when TV is switched on, it work for 1-3 hours properly. But, thereafter, it goes off /on automatically. The viewed programme remains unchanged. I requested twice, on 19 & 21 September, 2016. Mechanics came but could not rectified the problem. Can I request you to do the needful to get my TV repaired? Thanks.

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    Customer ServicePriceOnline & App

    Reviewed Sept. 22, 2016

    LG model 50LN5700-UH serial 304RMQK9H476 (1838) manufactured April 2013, purchased late summer 2013 from hhgregg. TV worked fine in the morning on Sep 20. Later that day, all I get is the LG logo at power up for a few seconds and then a black screen. No sound. Same at power off. The red light below the panel front center, stays on constantly. From what I read here and on other internet sites, a common LG problem, expensive to fix unless you are tv repairman (I am not). The TV was only connected to the cable, not WIFI services. Used very lightly...way less than 4000 viewing hours.

    I am really disappointed in the "disposable" quality of the LG products of which I was not aware of when I purchased the TV. I am used to quality. My old Nokia phone lasted 7 years. My iPhone 5 is now 4 years old. I have a Dell PC that is on 24x7 for 5 years without a single problem. I still have a tube Sanyo TV that works like a champ 10 years later, etc. I will wait until the next county recycling event to recycle this lemon for free rather than paying the disposal fee if I were to pitch it in the landfill. I am also upset at the waste of money. For what I paid for the set, 6-10 years of trouble free operation was expected!!! Just adding my voice to the 697 complaints about LG TV's on. Hopefully someone will read them and choose another product.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2016

    I bought an LG LED 43 inch on July 25 2016. My display is giving problem from the second week. I registered complaint with contact center in a month twice but yet after ten days area sales manager has to say that I'm a lady and should be in my limits. Seriously we live in a democratic country. I also sent emails to head office, spoke to contact center and service centre but there is nobody to understand that me and my husband works and tv plays a vital role in passing time for my two little kids. And if only a part is replaced and again these things happen again my kids might touch and get a shock that's why asking for a complete replacement. But as usual consumer is not heard and over voiced. If you guys can help please pass this message to everyone so that it reaches LG and all customers like me are heard.

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    Reviewed Sept. 18, 2016

    I've had my 50 inch LG for almost 3 years and 2 weeks ago the picture went out. I did notice in the last month that if I had it on one channel for a period of time that the picture would disappear, and so I would change the channel and come back to the channel that I was watching and the picture would come back on. I'm very disappointed and will not buy an LG again. I've had a Vizio for about 5 years and have never had a problem and just bought another Vizio to replace this LG...

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    Customer ServicePrice

    Reviewed Sept. 15, 2016

    Well have now had two televisions to date and both have had the same problem. The Freeview packs up and when I rang today I was advised my best option was to buy a Freeview box??? What a laugh. Obviously this is a standardized problem with these products. Mind you the guy was really nice and said do not call out an engineer as they are overpriced and a ripoff.

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    Reviewed Sept. 7, 2016

    LG 50" TV purchased 2013. Today first there was no sound, then the picture went out. Only had the TV for 3 years. We checked all other possible problems, it is definitely the TV. We are very unhappy and will never buy LG product again!

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    Reviewed Sept. 5, 2016

    I bought this TV at Costco. Model Number 47LN5750-uh. I've had it for 2.5 years. No picture. Flashes on for a split second and then goes black. There are thousands of reviews like this on multiple sites for this LG TV. There is even a class action lawsuit. I am so pissed. They seem to fail shortly after the end of the 2 year warranty. I talked to LG and they acted like they've never heard of a problem similar to mine. I'm never doing business with LG again. Neither should Costco. Horrible.

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    Customer Service

    Reviewed Sept. 5, 2016

    Bought our TV from Sam's Club in Dec 2014. Screen started to dim and finally went black. Have sound and when you turn on the TV the LG symbol shows up for a brief second and when you turn it off, the picture will also flash on for just a second. Called LG and was informed warranty was only 12 months too bad but if I pay $350 they will send someone out to repair and the repair is only guaranteed for 60 days. What?! The TV isn't even 2 yrs old however because it was a 2013 model sold in 2014 they really don't want to help. Asked for a supervisor and informed they all went home!! What a joke. Will never buy from this company again.

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    Price

    Reviewed Sept. 2, 2016

    NOT HAPPY CUSTOMER! My husband and I purchased a 50" LG smart 120HZ Led TV on February 09, 2014. It cost us $849.99. It had nice picture, the sound was a little quiet but we had hooked up a sound bar and it worked great. Last week the picture went out, took it to a repair guy and he told us that it would cost more to fix it than go buy a new TV. ARE YOU KIDDING ME? I SPENT $849.99 and this TV has a 1 year warranty and it goes out in 30 months. What is wrong with this picture and I am not talking about the dang TV... Will not purchase another LG appliance, I can't afford to spend that kind of money and not have it last a few years!

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    Customer Service

    Reviewed Sept. 2, 2016

    There it was. A random crack in the lower left quadrant of my beautiful LG 65 inch 4k LED TV. About 3 inches in diameter. Along with it vertical and horizontal lines running across the entire screen. I called LG to get service on this matter and they insist that there was physical damage. 1st of all, I was gone for 3 weeks on a business trip and no one was home. 2nd, TV sits in a recessed area away from living area. I explained this to them with no relief from them.

    Then, I do some Google search on random TV cracks on LG TV (Thank God for Google). Well, there are many cases where the screen just develops a crack. I even found cases where the spot was in the same quadrant w/ running lines. This is not a random incident! Anyhow, LG customer service was horrible and useless. I am now escalating this matter with BBB and will file a complaint with FTC. How can a TV less than a year old develop such a crack? It is just bad quality and LG is not owning up to the standards of the US consumers. Shame on LG.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 31, 2016

    I bought an LG TV in 2013 and was happy with it until I wake up one morning and all I see is vertical lines and I find out it is the panel. So after various calls to LG Customer support they made me buy an insurance called LG premium repair coverage for $350 and said a technician will come and repair it right away. So, a nice technician comes after 2 days and tells me the panel needs to be replaced which we all already knew and guess what? LG is supposed to confirm with him that it is ok to go ahead with repairs and they just cancel my coverage and charge me $100 diagnose fee on top!

    After 20 phone calls, supervisors, technicians and all and 2 weeks without tv, I am stuck with a tv which can only be repaired for $1400. Staff is rude and they do not know what they are talking about and they cannot even spell! I had the worst experience ever with LG Staff! Now, I know that if you buy a tv from LG it is only good for a couple of years, not too long. Mine lasted 2.5 years as I was hardly using it, I guess... Worst choice ever, and if they were kind and knowledgeable you would say it is only a tv, things may break but LG staff's negative attitude makes it a nightmare.

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    Sales & MarketingStaff

    Reviewed Aug. 26, 2016

    I purchased LED TV in Oct 2014. Before two year vertical linings are coming. Picture is not coming. I called the service engineer. They are telling me panel and T-con board are not working. Total cost of repair Rs.20000 - I crossed check from market. They are saying only T-con board is burn. If company people can change T-con it will work. Now company people are telling me no I have change Panel and T-Con board both.

    My question is it joke? In two year I am not going to repair more it. And request you people kindly post these things in review of online sales of LG products. Not here. If they cannot support us we can decease sales of this brand. We are suffering. Nobody else should be suffer. Kindly post these things online. Sales review of LG products.

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    Coverage

    Reviewed Aug. 25, 2016

    Bought my $1,900.00 Piece of junk in January of 2015. Crack in Screen developed on 08/23/2016, now three days later TV is a piece of garbage. Nothing impacted the screen to cause damage, LG will not compensate anything to cover part of cost, will not offer anything at all. Never will buy any LG product again. LG stands for Lifes Good, for them because they are selling junk to everybody. With no customer support or standing behind their product.

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    Customer Service

    Reviewed Aug. 22, 2016

    Recently I had brought my LG 50" Plasma TV, model: 50PG20R. For repair due to it will hang up when display in high resolution. What the service center told me is that LG don't have parts. I can't believe for such a well known international brand they expect us to throw it once it broke down. To us it's a heavy investment & it's not like cheap things which you can just throw away like that.

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    Punctuality & Speed

    Reviewed Aug. 19, 2016

    I brought 47" LG smart TV on November 2014. It's less than 2 years. But currently no picture is coming only sound is coming on TV. With such a short time this kind of performance is very much frustrating.

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    Reviewed Aug. 13, 2016

    Sooooo unhappy with my TV. I bought a 42" LG exactly 2 years and 1 month ago and now, the screen is black and it's dead. I called my TV provider, thinking it was something with the service. The repair guy came, looked at it and said "Oh, it's an LG. Not surprising. They barely make it 2 years. You got an extra month." I really cannot afford a new TV right now but I also will go bonkers without one. I am not a happy camper and WILL NEVER BUY LG again!

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    Verified purchase
    Customer Service

    Reviewed Aug. 11, 2016

    On 3/10/14 I purchased a LG 47LN5700-47 in 1080p Smart TV. 13 mos later it stopped working and I called LG who sent a service man who said the panel was bad and after pleading with the warranty dept., it was repaired under a (one time) extended warranty. One yr after it was repaired the panel failed again. I was referred to the off-warranty dept. who informed me a repairman would be dispatched for 300.00. I told him the same thing happened a yr ago and basically what he was telling me was for 300.00 we will send a repair man to tell me I need a new TV. He briefly hesitated and said, "Yes sir". It appears to me these TVs were put on the market knowing the problem exists. This is no doubt the reason they recently changed their warranty from 12 to 3 mos. Remember what GOES AROUND COMES AROUND.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 11, 2016

    I am now disabled and on a fixed income. That, however, shouldn't matter. I have purchased 2 LG flat screen LCD TVs in less than one year’s time because the screen developed lines, dark areas, and finally no screen at all. My call to the service center was disheartening, as they said I could purchase another TV for what it would cost to repair it. And then I see so many people have had the same problem! And no one got theirs repaired. Shame on you, LG. I am done with your company. I also didn't like your cell phones either, as long as I'm complaining, but never have I had such cheaply made televisions. These are major purchases, not paper cups to throw away.

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    Customer Service

    Reviewed Aug. 11, 2016

    I purchase LG led 42 lb 5510 amount of Rs 49500 in June 2014 from Jaipur. After 2 years screen problem then I called customer care. His visit charge was 800 Rs and inform led TV will repair in 20000 rupees. Compare this I have Samsung TV in my village since 2009 without any complaint so I request to all buyer that do not purchase LG item in future otherwise, you will feel like me after some time.

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    Reviewed Aug. 9, 2016

    To my surprise at an LG product, I've recently found myself like many others, about 2 years after purchase, lost the picture on my LN5400 LG LED flat screen TV. I still had sound, but the screen is black. Very disappointing. I agree that this model should be recalled.

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    Reviewed Aug. 8, 2016

    I have an LG HD LED tv 42" barely use for 2 years. Watching my show the other day, suddenly picture gone, sound gone. It really went dead. Now my fear is my unit at the living room is LG too. Low quality stuff. Shouldn't be allowed in the market. I promise not to buy any LG products anymore. LG means LIFE'S GOOD

    according to them. I will rename your company LB (LIFE'S BAD) with your products.

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    Price

    Reviewed Aug. 6, 2016

    I wish I had read all the reviews before I purchase a television set from LG. I bought one for my daughter after Christmas of 2014 @ over $400.00 on sale. Unfortunately in a move, cannot locate receipt. (Of course, they can tell by serial number and model #... DUH!!) The television had several issues with screen going black and had sound but cleared up after turning off. This time, the screen is total black with sound only which sounds like many other complaints. Contacted LG and they offered an $197.00 repair + or if panel $120.00 plus cost of panel (which she couldn't tell me costs). I could put a $200.00 more and get a new set!!! Pretty poor for being about 17 month old set. While I understand the need of the receipt, I cannot believe that the "courtesy" was almost the cost of a new model on sale. My Samsung is over 8 years old with absolutely NO PROBLEMS. Will never purchase an LG again regardless of price.

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    Reviewed Aug. 6, 2016

    I have purchased LG TV 42LB5820 year 2015. The warranty period is for one year. I am facing problem with the screen. The service person instruction is to replace the screen which cost is 22K. So please never go for LG products.

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    Reviewed Aug. 1, 2016

    I have purchased LG TV 49UF850T last year. The warranty period is for one year. Last week the warranty is completed and now I am facing problem with the screen. The service person instruction is to replace the screen which costs around 400000. I spent 147,000 for the TV. LG people will manufacture their products to run over their warranty period. So please never go for LG products. Their motto is to make money.

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    Reviewed July 31, 2016

    I purchased my LG tv 2.9 years ago and had the same problem as all the other customers. Tv just went black. Still have sound but nothing else. Will never buy their product again. Will be using my samsung. There should be a recall but I don't think I will live long enough to see that happen so I will be dropping this hunk of garbage at the local dump. Thanks for nothing lg.

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    Verified purchase
    Customer Service

    Reviewed July 29, 2016

    The stand snapped after 3 days and the TV broke. Phoned LG. Said not their problem so I was out 900 dollars. Informed me that I was a liar and had No liability that their stand was **. Sent pictures. Never heard from them again.

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    Verified purchase

    Reviewed July 27, 2016

    I have bought my LED TV on 2013. It worked good but in 2015 there was a problem of sound. Only display picture. Then I call LG maintenance engr. He repaired it and problem resolved but after one year in 2016 again problem comes. This time the problem was video. Totally black only. Sound comes. What happens to this product of LG? I spend lots of money to purchase in faith but now it show we lost our money because LG cards & repair are too much costly. We can't afford them every year. Engineer visit charges 550/-. Audio video card 7000/- according to engr. said last year. Please solve our problem.

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    Customer ServiceCoverage

    Reviewed July 27, 2016

    We purchased a LG flat screen TV almost 3 years ago. We have had the TV repaired 3 times in the last 6 months where they replaced the LCD panel. Even though my TV was out of warranty (1 year), LG covered the repairs entirely. If you read the small print on the warranty, it will say that some states have different laws as to the limitation of the warranty. I live in Maine. We have a consumer protection law that does not allow manufacturers or sellers to limit the warranty to a certain time frame.

    The law in Maine states that the product must last for at least 4 years for the intended purpose and that the manufacturer or seller must repair or replace it at no cost to the consumer. Every time I call LG, I have a copy of the law in front of me so I know the correct words to say. Every time I have called, it was about a 10 minute phone call ending with an ID # for free repair. So for those of you who could not get your TV repaired under warranty, check your state law. Good luck.

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    Reviewed July 24, 2016

    LG TV 50LN5100 is less than 2 years old and the screen has gone out. Not satisfied with the durability of this brand and TV.

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    Price

    Reviewed July 24, 2016

    I have the same TV (LG 50 LN) as Mike from Vienna, CA. I am in Australia. Same problem and my TV is only 3 years old. Flashes when turned on. You see the LG logo for a nanosecond then black screen. Since TV is out of warranty I have been looking around the internet for parts to repair but all repairers say that this is a common worldwide problem with this TV and very expensive and difficult to repair. Obviously a lot of people have the same problem and have attempted repairs. My research shows me that this is a manufacturer's fault and should be fixed by the manufacturer no matter how old the TV is. Perhaps a class action might get LG moving. Anyone else with the same problem?

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    Verified purchase
    Staff

    Reviewed July 22, 2016

    Video Dead after the recent firmware upgrade on my 5 month old LG 55UF6450 4k UHD TV. It's been more than 20 days neither I got my refund back nor it got repaired. My kids are having summer vacations and there is no television at home. Feel sorry for myself buying a product from them who doesn't care about customers. I would request all think before purchasing any product from LG. They have a pathetic and unprofessional staff who treats you as second class citizen.

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    Reviewed July 21, 2016

    Like many other people, about 2.5 years after purchase, we lost the picture on our LG LED flat screen TV. We still have sound, but the screen is black. Very disappointing. I agree that this model should be recalled. Model #50LN5400, Serial # **.

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    Customer Service

    Reviewed July 18, 2016

    Paid over $700 2 years ago and first problem happened 1 months after first year's warranty. I did talk LG into paying to have it fixed after screaming on the phone for two and a half months. The TV shop had to keep it for 6 weeks because they were on the phone constantly with LG, they said, trying to figure out how to fix the problem. Now one year later after that happened the TV sporadically will not come on for days at a time. I am on very small fixed income and cannot buy another TV so I am screwed.

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    Reviewed July 17, 2016

    Because of the picture quality, we purchased the LG 55LE8500 at Best Buy on 6/18/2010 [$3287.49]. Last June 2015, the picture failed. Warranty expired. So took it to Drapinski TV in Napa CA, an authorized LG repair company. On 7/22/2015 we received the repaired LG TV; the failed motherboard was replaced [$638.20 for parts and labor]. Today 7/11/2016, less than a year later, the picture went out again, most likely the motherboard again.

    Very disappointed in the lifespan and quality of LG product. This LG our first LED flat screen TV. I found this link https://www.consumeraffairs.com/home_electronics/lg-tv.html with over 600 complaints about your LG TV failing frequently and early. Now in the market for a new TV. New LG TVs, especially the OLED, get great reviews for picture quality but burned once forever shy. Hello Samsung or Sony. And just removed the LG Kitchen appliances from our wish list too. I have never had a TV last less than 20 years, usually given away after 10 years to upgrade and the old Sony's lived on for another 10. In fact, almost everyone we know who has an LED/flat screen TV has had it for 10 or more years.

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    Reviewed July 14, 2016

    LG TV 55' Model: 50LN5700 - After 2.5 years my LG TV screen went black. When I turn on the TV I see a bright flash and LG logo and goes back to dark and can't see the screen. I am surprised to see that a lot of folks have experienced this exact issues after 2.5 years of purchasing the TV. This sounds me like this product need to be recalled and LG needs to respond to these claims as soon as possible or more investigation needs to be conducted.

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    Price

    Reviewed July 14, 2016

    I bought LG 32 LED TV in Aug 2014. Only after 1 yr 11 months, its backlight system gone damage and the two bright shiny half circle started appearing on screen. This is very annoying. Cause we paid 29k INR. I agree that, LG has given 1 yr warranty, but do we all buy these expensive appliances for 2 yrs only? This big brand companies like LG should know, that despite 1 yr warranty given by you, consumers back of the mind think that this type of reputable brand will provide me a worthy product, that at least last 5 yrs. Courts, systems, governments and consumer forums should notice this and make a law for warranty, like warranty based on price of the product. The higher price product should warranty for longer time. I faced problem with LG refrigerator also. So now I will say I never ever go for any LG product in future. I suggest all the readers too, to avoid expensive LG product. LG is not worth.

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    Price

    Reviewed July 13, 2016

    My experience with 42 inch LG LED is very bad. Panel is not working after 20 month. LG products are not sturdy. They are of cheap quality. Now I am planning to buy low priced LED TV of local brand. LG products are not according to their name.

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    Customer ServicePrice

    Reviewed July 13, 2016

    I received this TV as a retirement gift from my family 12/2013. Two days ago, the screen went black. Calls to Customer Service were useless. The TV is no longer under warranty. The repair company they referred to me as an authorized repair dealer would not even drive the 15 miles to my home to even look at the TV. He said any TV in this series was junk and not worth fixing!!! The part and labor costs to fix the TV were more than what the TV cost. He told me to buy a new TV AND TO MAKE SURE IT WAS NOT AN LG PRODUCT!!! This from one of LG's own authorized dealers. After reading all of the proceeding complaints, my problem is not unique. I have emailed and called LG to complain all to no avail. I am surprised that there has not been a class action suit against LG.

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    Customer Service

    Reviewed July 13, 2016

    I am extremely disappointed with the LG brand. I have been having issues with my LG 32LD550. The TV has been turning on and off by itself every second. I have to keep it unplugged. It does not work. LG has had to fix it three times under warranty the last time being in 09/2013. Now in 7/2016 the same issue has arised. LG customer service assured me that their products should last longer but since I am out of warranty I have to pay for the repair. This is ridiculous, it is a known problem that they should be fixing. I will never purchase another LG product. I thought I was purchasing a long-lasting product from a reputable business, I guess not.

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    Verified purchase

    Reviewed July 10, 2016

    I was extremely happy with my purchase of the 49.5 inch 4K TV set for the first three months. The icy air quality began to deteriorate until vertical and horizontal lines started to appear. LG was not responsive to my warranty claim and finally denied the claim after 4 weeks of back and forth. A totally frustrating experience. I'm done with LG!!! I am purchasing a similar Samsung model tomorrow in preparation for football season. I should have done this in the beginning and went against my better judgement. NEVER AGAIN. Please learn from my mistake.

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    Reviewed July 3, 2016

    A bit over 2 years and picture went out. Same thing happened to my parents' LG. It is a known issue. I wish LG would stand behind their product. I will buy the board and replace it myself.

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    Customer ServicePunctuality & Speed

    Reviewed July 2, 2016

    I paid $1800 for a 55" LG OLED TV back in October 2015. I bought the display model. 2 weeks later the screen went out. You could see half the picture but the other half was really messed up. I exchanged it right away at Best Buy because it was within 30 days. Thought maybe because it was the display model it had problems, whatever. Ok So I get my new TV. It is all good up until May 2016. SAME thing happens. Half the screen goes out, then eventually you can't even turn it on.

    Now I have to deal with LG customer support. Good luck. They tell me to call a TV repair shop. I try for a week calling multiple time and can't get anyone to do anything. Finally I go back to LG and they set up an appointment themselves with a different company. Why couldn't they do that the first time? So they come pick up my TV and replace the screen. This takes about 2 weeks. Everything is fine and dandy for a while. Fast forward to now, Friday on Fourth of July weekend. I turn on the TV. GUESS WHAT SAME PROBLEM AGAIN!! This is ridiculous. I have to wait until Monday to figure out what LG is going to do. Now I get to deal with LG's horrid customer service again. Do not buy this TV. Go with the 4K Samsung. You will be MUCH better off. Also make sure you buy the extended warranty.

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    Verified purchase

    Reviewed July 2, 2016

    I purchased my first LG product 17 months ago and was happy until 5 days ago when the screen went black and the audio stopped working. I paid $1,909 for a 55" 4K Ultra HD 3D Smart TV (Model 55UB9500) that only lasted 17 months. Bad experience, and judging from all the other reviews, I'm not alone. I will never buy another LG product again. I need to buy a new TV. Can anyone recommend another brand?

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    Customer Service

    Reviewed June 30, 2016

    On 11/27/2015, we purchased a LG 55" 4K Smart TV. Best Buy raved about how great the electronic was. But on 6/12/2016, we suddenly found ourselves looking at a TV with half the picture faded, blinking and changing colors. We contacted LG, since TV was 6 months and still under manufacturer's warranty. We were told someone would come out and make sure there was no damage to the TV and then go from there. An independent appliance dealer came out and checked TV and contacted LG to inform them of issue. At this point it had been almost 3 weeks of trying to watch this TV.

    I personally contacted LG to see if it was something more they could do, since they informed me that LG had a 1% failure rate. I spoke to a supervisor, who explained he would contact the independent dealer to see what the problem was and then would contact me with the details of the problem and a solution for the problem. I was informed if it would take longer than 7 days that they would look into other options. I received a call on 6/29/16, from the supervisor informing me that it was the panel and that it would take 5-6 days, exactly 1 day less than the 7 days to look at other options.

    I was told it was nothing they could do, until the panel arrived and the independent contractor could come out. Of course they couldn't dare give a time frame on how long this would take. When asked if the panel didn't arrive in the allotted 5-6 days, I was then told they couldn't speak for how long it would take with the mail and for the local contractor to come out. So I then asked the supervisor, what does LG suggest we do? Do we continue watching this 6-month TV we paid 1,000 for, until we become cross-eyed or do I borrow the 15-year old TV that was given to my son to watch until they could repair this relatively new TV.

    The supervisor did not have an a good answer, except that the panel should come around 7/6/16 and the independent TV company should contact us to set up a date to come out and repair the TV!! This could take another 2 weeks or longer. Needless to say LG did nothing to resolved the issue with this TV except to say if you wait 5-6 weeks, your TV may be repaired. This is absolutely horrible customer service!! For a brand that's supposed to be one of the best with a 1% failure rate, I am very dissatisfied, and vision impaired trying to watch this TV! I feel like this product was mass-produced and cheaply made for the benefit of LG and not the customer!! I will never purchase another LG product again!! Life is NOT Good!!

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    Reviewed June 29, 2016

    I purchased a 55" UHD LG TV last year, and the TV would intermittently have static interference problems. It turns out the product had a known defect with it and they sent a service person to replace the panel to address the defect. However, it turns out the panel that was provided had a scratch on it and they will not honor the warranty. Basically, the LG TV I purchased was inherently flawed, and the replacement screen they gave me had a scratch on it, and they will not address the fact they provided me a replacement with a "cosmetic defect". Never buying an LG product again.

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    Reviewed June 28, 2016

    I bought a 55" LG Smart TV 55LN5600 2 1/2 years ago in Best Buy and today I have a black screen. It looks like it is very common problem, I will not buy another LG again!!! I don't know why they (LG and Best Buy) are selling this kind of crap.

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    Verified purchase

    Reviewed June 20, 2016

    We purchased a new 50" LG LED TV and it broke within 13 months. Just a few days out of warranty. LG did not care about our problem. We contacted them sufficiently to ask for their help and they referred us to a repair shop for $350 minimum charge. I will NEVER, EVER, EVER purchase an LG product again. Several of their phones broke for my mother and others in my family. I thought they were a good, reputable organization, but I was dead wrong.

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    Verified purchase
    Price

    Reviewed June 19, 2016

    I purchased this LG 55 inch Google smart tv from Paul's tv in 2012. The picture went out twice in November 2015 and has not worked since. I still have the sound. The third time the repair tech came out he told me that I need a motherboard because the other parts that they kept replacing continues to burn out. The cost to repair it is just as much as I paid to buy the television. I think all of LG's smart tv's are lemons and we should be able to file a class action lawsuit because LG doesn't care. I will advise anyone to think before buying LG products. They don't stand behind their products.

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    Customer ServicePriceStaff

    Reviewed June 9, 2016

    LG 47 inch tv model 47LB 5900 - I've only had the TV for less than 2 years. It started to show picture, then go black within seconds. Called service and they gave me a verified service person. The visit to take TV in was almost half the price of TV. I will never buy another LG product. They used to be a high quality product. So disappointed!

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    Verified purchase

    Reviewed June 7, 2016

    I purchased a 47" flat screen TV in December of 2013. On May 26, 2016 the picture went black without warning. There was no flickering, etc. TV still has sound though. When I contacted LG TV I was informed that because the TV was out of warranty, I would have to buy a 60-day warranty for $261 in order to have what is clearly a manufacturer's defect repaired. Looking online this is a common problem with LG TV's and that they are looking to profit from this is reprehensible. Whether they are profiting or not, they should have done a recall on this product and replaced them. They should also solve the problem because based on the online complaints, their products still have this issue.

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    Contract & TermsPrice

    Reviewed June 5, 2016

    I had my LG 42 inch smart tv for 4 months after the 12 month warranty. Yes 16 months worth of viewing before it started giving me problems. Phoned up and got some crap about changing hdmi socket. Now it has completely given up the ghost. I see SKY are giving a free LG tv for every new customer. Overpriced tv and a crappy telly that will be lucky if it lasts for the length of the contract.

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    Customer ServiceStaff

    Reviewed May 27, 2016

    LG is TERRIBLE. My recommendation, buy anything but an LG product. We bought the LG 84-inch Smart TV. Paid big $$. 6-months later, the TV stopped working. We get a "No Signal" fault on the TV. Now, the TV is less than a year old. And the TV is still under warranty. And we even paid for the extended warranty. We contact LG Support. And LG Customer Service has been terrible. Poor response. And when you finally get a technician on the phone, the issue still does not get resolved. They try to blame the HDMI cable and the devices hooked up. But I can take those same devices to other rooms and plug them in the other TVs and they work.

    After much haggling, LG Support agree to send a technician to the house. The earliest they can come is a week away. They also sent a new circuit board to the house (and we had no idea they were going to send parts to the house). Our "window" for the technician is 8 AM to 12. They are supposed to call when to give a better time window. I take the morning off work (they do not do service calls after 5 and nor weekends). No phone call. I start calling at 10 AM to make sure he is still coming. Someone on the other phone states that they will contact the technician and he will call me back within 30 minutes. 30 minutes pass, no phone call.

    After a couple of phone calls, I find out that the technician is 2 hours away. It is now 11:30 AM. The technician finally shows up at 1:15. He works on the TV. Installs the new board. Plugs everything in. And "No Signal". He tries and tries. And then he blames the HDMI cable and my other devices. Now I have to go through disconnecting and plugging devices throughout the house to physically show him that the cable boxes, DVD player and HDMI cable work on the other 2 TVs (a Sony and a Samsung) in the house. He calls his manager. Goes to his truck. Returns with an LG DVD player. Plugs it in and whammo, the LG DVD player works.

    Calls his manager. Manager says it is ALL of our other devices that do not work with the LG TV. That is 3 cable boxes and 3 different DVD players. But I can plug and play them into my Sony and Samsung TVs with no problems. Up and down the stairs we go. And I physically show the LG technician this. He calls his manager again. His (manager's) solution, ONLY buy LG products to work with the LG TV. WTF. It is now 5:30 PM. Day wasted. On the technicians way out, he states I should try calling LG support again and try to get a better answer. Also, during his 4 hr visit, he shared with me that he is their dishwasher repairman and that he has only worked on a TV once before. WTF again.

    So we call LG Support. Explain our troubles. TV still no work worky. Now LG Support wants to refer us to the LG Returns division. We call every day for a week to try to get a resolution. Everyday, we are told that they are waiting for "???". First the technician's report. Then its for whomever. Then it is for a manager that is on vacation. A different excuse every other day. Finally, a week later, we get an answer. LG does not believe there is anything wrong with their TV. But they won't return it. They finally tell me that they will send another technician to the house. I don't want another technician and failed promises. I want a TV that works. Well, we are told that they will have to schedule. And that it is going to be another week before someone is going to come out.

    So here we wait. At this rate, the TV will be out of warranty before it gets fixed. So far I have wasted a day and countless HOURS on the phone. Meanwhile, I have a 180 lb 84-inch paperweight leaning up against the wall in my family room. I can not host anyone. I am afraid the TV will get knocked and broke and then it becomes "my fault". LG SUCKS. Now me bitching. Every time you call LG, you get stuck in HOLD. And the music/message that keeps repeating is about how you are important and that "your time is valuable". If my time was valuable to LG, they would not put me on hold. I am beginning to think they are mocking me. Buy Samsung or Sony.

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    Reviewed May 27, 2016

    TV Went out after 1.5-2 years. Same as most have experienced, I bought one of these LG smart TVs in the middle of 2014 and it started flickering for a day or two then eventually the screen went completely black and now it's not usable at all. It seems to not be getting any power... I haven't called LG yet, I'm out of warranty and I doubt they'd replace anything on it. The saddening part is I've had a Plasma from LG from 2008 that was still going strong after parties, and the horrors it had been through. I trusted their brand...I don't any more. I won't be buying any LG any more. I'm glad my TV in my living room is a Samsung now, and even worse a brand I didn't trust for my bedroom the Westinghouse has outlasted this TV. It's really sad.

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    Reviewed May 22, 2016

    I bought LG 55 inch led TV from Best Buy in November 2014. It was a great until today, the screen is dead. After reading the review, l realize that I am not alone. I don't think I will spend any time and money on any LG products anymore.

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    Reviewed May 21, 2016

    47" LG TV is broken beyond repair after owning it for only 29 months. That is just over 2 years. There are no replacement parts to be found. DO NOT buy an LG TV unless you can afford to buy a new one every year. Or at least make sure you stock up on parts before buying the TV. You will need them.

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    Customer Service

    Reviewed May 21, 2016

    The TV is situated in the dining room and is used 2-3 hours max per week. It is 10 months old. I know the purchase date but don't have the invoice. Without the invoice, LG will not repair the TV under warranty. Despite the fact that the manufacturing date is within the warranty period, so its impossible to be older. The TV has a line column of dead pixels from top to bottom. Shocking service from LG. I will never purchase another LG product again. I am not alone with the fault or the shocking customer service, which is made worse by the arrogance of the customer service "advisors".

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    Reviewed May 19, 2016

    My friends and I kill time by watching YouTube videos. And the idea of being able to watch YouTube videos on TV was great. At first I was going for a SONY TV because I have a PlayStation console, but my LG TV was cheaper and it has access to "I want TV", a site for a local channel here in the Philippines. So I went with LG. We use it every day, the time machine option is awesome! I record tv shows that I missed because I was at work. The only negative thing about it is whenever I search videos on youtube, it takes forever to type in what I want to search for. I wish they have a remote control that works like a Wii remote, so I can just point the cursor to where I want to click. My brother has an LG phone, and it's awesome that you can link the device to my TV.

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    Customer ServiceCoveragePriceStaff

    Reviewed May 16, 2016

    Similar problems to all the other negative reviews. Bought an LG LN5100 TV. Paid $600 for it at Walmart at X-mas time 2013. Only lasted 2.5 years and screen went bad. Has audio but no image. Called LG for help, got someone in the Philippines I could barely hear or understand. Fought with them a bit until they said they would cover parts but not labor. However, now that the price has come down so much on lcd tv's in 2 years it isn't worth it to pay the labor charge. Regardless of the warranty, it's obvious there was a manufacturing flaw with these and they should just pay the repair fee and keep their customers happy. Instead, they denied me and now I will never purchase another LG product as long as I live.

    I've had several TV's in my life last decades not 2 1/2 years. I asked the rep on the phone if she thought it was acceptable to pay $600 for a TV and have it last 2.5 years... She didn't have an answer for me. I don't know about anyone else but I'm getting pretty tired of this overseas "customer support" for something you bought here in the USA??? Live and learn...

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    Verified purchase
    Price

    Reviewed May 13, 2016

    I had an LG TV 47" works fine so when I purchased my home bought an LG refrigerator Blue Ray and a 55" LG model# LG55.LE5400. It was on sale for $1,499.00. Well it's been 5 years and it fades to black and turns off and on by itself so I have come to the conclusion since all the parts are made in other countries and will only last a max of 5 years I guess I will buy the cheaper brands and just replace them. Oh the reason we still have the 47 inch it only cost 799.00 and we don't watch it as often. My fridge is already giving me problems. I will never buy another product that expensive again. Bye-bye, LG.

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    Reviewed May 12, 2016

    I had an old bubble butt TV until Christmas two years ago when I broke down and bought my first flat screen TV. I'm on a tight budget and can't believe I had to replace this TV after only 2.4 years. Now I see it's a common problem. The picture went black but it had sound. I even took it to a repair shop to verify. I will never buy another LG product.

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    Verified purchase

    Reviewed May 10, 2016

    Like many others after 2 years and change my screen went black. I turn on the tv and I get the LG logo. For a fraction of a second the tv will go black and the sound comes on. I will take it in for repair and will write another review. I will also be looking for a class action suit to join.

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    Customer ServicePrice

    Reviewed May 9, 2016

    I purchased an LG 42PC3D LED television a year and a half ago and the picture has stopped working. I contacted LG and they said it's out of warranty and they won't do anything about it. It would cost me more to fix it than to buy a new tv. I asked if this was a common occurrence and they said no because it hasn't been recalled. A quick Google search after I hung up revealed that this issue is so common that in fact LG is having to face class action lawsuits because of it. DO NOT BUY LG PRODUCTS! They do not last and LG refuses do fix a known defect in their TV's or resolve customer complaints about it.

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    Staff

    Reviewed May 8, 2016

    Let me guess LG... MADE IN CHINA. Am I right? The American people are getting sick and tired of these big companies who took all our jobs and shipped them overseas to get cheap labor and maximize those profits. Just like everything else made in China, LG T.V.'s are a piece of crap. I don't think you'll ever hear an american say... "It must be good, It was made in China." Quite to contrary. I wish China would just keep all the useless garbage they ship over here because all it is doing is filling up our landfills.

    LG is a greedy, immoral, unethical company who must have psychopaths running the place because psychopaths are the only type of people who can sleep easy regardless of who they hurt. I'm old enough to remember the zenith T.V. in my living room that lasted 20 years. So yeah, I expected my $700 T.V. would last just a bit longer than 3 years. Oh, and you know why those zeniths lasted 20 years? THEY WERE MADE IN AMERICA. Americans need to all become minimalists and refuse to buy anything that is not made here in the USA. It's the only way things will ever change.

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    Customer ServiceReliability

    Reviewed May 7, 2016

    I'm not one to write a review, in fact, I've been reading everyone's reviews about their issues with the LG TV's black screen for about 2 months now, because that's how long I've been dealing with the issue. I bought my LG in Oct 2013 and it lasted for about the same amount of time as everyone else's. I paid around $800.00 for it at Sam's Club & like everyone else the picture is great when it decides to come in. I gave in & went & bought a Vizio. The picture is nowhere near as clear as the LG, but @ least the picture stays on the screen!

    I ended up taking the LG to this repair shop because I missed my clear picture, & the guy called me saying they had it plugged in for 2 days & the picture never went out. That made me think, "Maybe the picture was going out due to some interference in and around my apartment complex", (I know guys, don't judge me, wishful thinking, right), anyway, I brought the tv back home, plugged it in & it worked fine! I gave the Vizio to my daughter, because I threw the box away and couldn't return it. Well...guess what? Yep you guessed it! Black screen. LG should be ashamed of themselves. The guy at the shop told me LG uses a Samsung board - the tv in my bedroom is a Samsung and I don't have this problem - so I'm really confused. LG should be held accountable for defective equipment they knowingly sell!

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    Price

    Reviewed May 7, 2016

    I absolutely hate this machine. Every product I have ever purchased I have first look to Consumer Affairs magazine. This product scored top... right before the Samsung came out. I purchase because of Consumers Affairs. I have had nothing but problems. It doesn't even clean well and was most expensive washer and dryer. Today I came home to a flooded basement... my rugs... laundry that was on floor and rubber tile was soaked. LG has no answers. They grasp for straws. Read now many complaints stating same things. They need to take back these products and make good on people's purchase. The company I bought them from is closed. Two Guys Appliance in Lake Grove New York. I can't even go back to them. They probably sold too many LG products. By the way I have never complained about anything until this washer. I horrible. I'm getting PTSD.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 29, 2016

    We purchased 47" LG TV (Model #LG47LN5400) on 8/15/14 at a cost of $539. In December 2015, only 1 year/3 months later experienced black screen (audio only). LG customer service provided a one-time courtesy repair as the TV was 3 months beyond 1 yr. factory warranty. Less than 3 months after the repair we had the same black screen issue again. We called customer service on 3 separate occasions all to no avail after speaking to various representatives.

    Now researching this further, the "black screen" issue is a common occurrence and on-going problem and defect with LG TV's. The refusal to repair again might be "legally right" but it is "morally wrong" for a company that does not stand behind their product and practice customer satisfaction. LG has been involved in class action lawsuits and totally aware that this is a common defect reported by thousands of consumers. $539 to an 87-year-old woman on social security is certainly a big deal to replace a TV only 1 1/2 years old. STAY CLEAR!!!

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    Reviewed April 28, 2016

    I bought a LG Smart TV 2 1/2 years ago and today I have a black screen which of course I am not very happy with and probably will not buy another LG product since I now know they do not last. I do not know what order number you are talking about and I cannot scan my receipt. Bought this at Kahian's in Middleboro.

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    Reviewed April 28, 2016

    After only 2.5 years, the picture went out on both my LG TVs, i.e., sound but no picture, then neither of them would turn on at all. I purchased a 55" and the picture went out, then wouldnt turn on, so I decided to give LG another chance and purchased a smaller 42" and now the same thing happened after about a 2-3 yr life span. The pictures are very good, but I would expect at least 5 years of service. After an internet search revealed that this is a common LG problem, I will not purchase an LG product again. BTW, I also purchased LG washer, dryer, dishwasher, and refrigerator. Sadly, the dishwasher stopped working after about a year. Woe is me!!!

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    Reviewed April 25, 2016

    Tv stopped working two times after it was repaired. Junk and no one from LG give a crap. Never again. I just wanted it replaced.

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    Reviewed April 17, 2016

    After only 2.5 years, the picture went out on my LG 47LN5750, i.e., sound but no picture. The same thing happened to an LG TV that I purchased for my mother -- about a 2.5 year lifespan. The pictures are very good, but I would expect at least a few years of service. An internet search revealed that this is a common LG problem. I will not purchase an LG product again.

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    Verified purchase
    Reliability

    Reviewed April 9, 2016

    We bought this "state of the art" product new and put it into service 2 months ago. After turning it on for one minute and 20 seconds it turns on and off every 10 seconds CONSTANTLY. This "cycling" action makes the product worthless as it's impossible to watch. After a quick internet search we're now aware that this a very common problem. The product's motherboard and capacitors need to be replaced. Samsung is aware of the problem and unwilling to comment on the problem. Don't buy this product, unfortunately it's faulty and the manufacturer is unresponsive to its repair!!

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    Coverage

    Reviewed April 8, 2016

    LG 32 inch tv black screen audio OK. Only 2.5 years old. Retailer in Huddersfield Yorks was only concerned about selling me another tv. Not worth fixing mate. No drama, my mother is only 85 years old, ironic when buying her tv, she said it would be her last one. Well thanks to LG and their dubious quality, not so. 200 pounds of her pension had to be forked out on a new tv, not an LG. I now understand why retailers are so keen to sell their insurance cover, who cares, plenty more of the same in China.

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    Verified purchase
    Customer ServiceStaffReliabilityProcess

    Reviewed April 6, 2016

    My LG TV died for the third time (no picture audio only AGAIN). After two home warranty service calls after now having EVERY component within the case of my television being replaced (LG Electronics LN530B 32LN530B), my picture went out again for the third time. I do not understand the quality issues with this TV assembled in Mexico, as my experience is most TVs even no name knock-offs from Walmart last a decade or so. I cannot adequately share with you how angry I am about this defective television. Earlier today when I was in COSTCO my wife saw a 50-inch LG television and asked me where they were manufactured. I told her they are the same people who made the TV in our bedroom that keeps dying and it brought back my anger for the past reliability experience - only to come home and discover that my television failed for yet again the third time arguably the worse $240 expenditure in my entire life of nearly six decades.

    I have been very patient and gone through all of the hoops for warranty service. If I cannot get a replacement 32-inch television from LG, I will commit the rest of my life sharing with people on social media and Clark Howard the truth of my experience with LG with a television that did not last a couple years. I will not again go through the process for a third time of engaging your warranty people and wasting countless hours for a third service call. My receipt is attached. I ask that you get YOUR team to do the legwork to ship me a replacement, as at my hourly rate I have paid for this TV many times over in the opportunity cost of my time. I will be happy to jam this TV into the new box I still have and cross ship it back to you at your expense or you can send a tech again to pick it up.

    This is absolutely pathetic and should be downright embarrassing for LG. Had I read the reliability reviews for this television and people's experiences with getting their sets fixed I would never, never have ever bought an LG product. My 24-year-old asked my what was wrong with my TV with audio and not video. I told him that the picture went out again and he kidded me that his 50-inch Element Brand TV that he paid less for mine at Walmart was fine a couple years later. I told him "don't ever buy an LG product."

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    Customer ServiceStaff

    Reviewed March 30, 2016

    TV is not working for 6 weeks. We had 2 Comcast service people look at TV, could not fix. TV person looked at, he called LG. Said LG quit making the part. TV just 3 years old. Got call back from LG and they said could not help because it was a firmware app problem. To me it is part of the TV. 5-year warranty no help either.

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    Reviewed March 29, 2016

    I purchased the March 2016 Model on 3/28/16 and will return today 3/29/16. LOVE the picture but in a matter of an hour after I got everything connected I started experiencing flickering of the black screen and then completely black with sound. We have to turn off tv and turn back on to get picture. My husband noticed a black horizontal line in the middle of TV screen before the screen begins to flicker and become black. After going online, I found that this is a known issue with LG. We have an older model and have never experienced this.

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    Installation & SetupPrice

    Reviewed March 25, 2016

    LG TV # 50LN5100 - My LG 50 inch LED TV screen went black, but still has sound. TV was purchased 12/14 as a gift, but went out 3/24/16 (not even a year and a half). First, the TV had a black blotch which multiplied into many blotches. I called, emailed, same service dept. runaround as everyone else. Because it was over a year old, barely, they wanted to charge me $199.00 plus tax for the part + and additional charge to install. I can buy a new TV for what that they were charging! Shame on them! The TV cost $600.00 and to last only 1 1/2 years is ridiculous. I am going back to Vizio, which I have never had a problem with.

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    Customer Service

    Reviewed March 24, 2016

    Purchased 60 in lg smart tv for christmas from best buy. Spent $900 plus. First black out with sound under a year old. No warranty. Got the runaround. They fixed it. Today less than 6 months it breaks again! I again get lg on the phone. "Cant help you. We can try to extend warranty". It should not keep breaking. Its junk. The company stinks. Dont buy LG!

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    Reviewed March 21, 2016

    I guess I'm luckier than most I've read about in here. I got 4 years out of my 68 inch 3D TV. The 3D was a joke from beginning, never worked. Paid 1300 for it. Until now it worked great. Had it on looked up and no picture. You can hear sound but black screen. Purchasing another TV. Won't be a LG. Very upset over being ripped off. Fix the problem LG.

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    Reviewed March 20, 2016

    I purchased a LG 32 in LCD TV, October 2013. Lost audio & video March 18, 2016. Not even 2 1/2 yrs old, piece of garbage. Was good while it lasted though. Last TV I had lasted 12 years! Bought a new Samsung smart LCD TV to be delivered soon. I have an LG phone that I am happy with but never would I buy another LG appliance.

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    Reviewed March 19, 2016

    Purchased my 60" LG Plasma TV in September 2007. On December 29, 2015 I called a repairman who informed me that the regulator was failing and it needed to be replaced. It is now March 19, 2016 and the replacement part needed to repair my TV is manufactured in China and has not been produced. I am told that the part is not made until there are enough orders to justify producing them! If I am lucky, the part may be produced and shipped sometime in April 2016! When one pays north of $3,000.00 for a product one would think that LG, the manufacturer, would expedite replacement parts. I do not have much faith that I will have my TV repaired and I will never purchase another LG product.

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    Reviewed March 14, 2016

    LG TV model number 50LN5100 - Like many of the other reviews, my LG 50 inch LED Smart TV screen went black and then lost sound. TV was purchased Dec. 2013 but went out early March, 2016 (got 2yrs. 2 months' use- guess I should feel lucky for that, haha). Same service dept. runaround as everyone else. Was considering repairing the tv but based on other reviews, it would be a total waste of time. As to buying a replacement TV, anyone have a recommendation on what TV manufacturer would be better? Don't want to make the same LG mistake again.

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    Reviewed March 13, 2016

    My 2 year old LG 45'' Flat Screen HD TV went black, no picture, no sound. Unfortunately the warranty has expired and I didn't purchase an extended warranty. Big mistake! $600 down the drain. I'll buy a Sony.

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    Customer Service

    Reviewed March 10, 2016

    Bought this tv 2/25/2014 and on 2/23/16 tv starts flickering and today 3/9/16 tv picture goes out. Call LG. Sorry can't help but can give you a svc number for your area. Heard this was a good company. Never again will I buy a LG product. Worst mistake... This tv is crap & apparently a common problem as I have found on the internet and reading everyone else's reviews with the same problem. Maybe LG should figure out how to fix this problem... I will make sure to tell everyone I know how bad this company is!

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    Reviewed March 6, 2016

    LG 55LN5600 TV new on 4/27/14 from Best Buy. The TV is not even two years old and already failed. Junk! Will never buy another LG product. The audio works but, NO VIDEO (Black).

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    Installation & SetupStaff

    Reviewed March 4, 2016

    I purchased the LG 65" (65lb6300) Smart TV back in October 2014 at Sears and Roebuck store in Brooklyn, New York, because it carried dual voltage. However the TV was not installed until late October 2015. After 4 to 5 days of working the TV cuts off, I contacted the store. The salesperson gave me an 800 number to contact LG. I made the call to LG who directed me to their closest LG dealer. I spoke to a technical support agent, explained that the TV was not working, it keeps closing off every few seconds. He recommended that I needed new display board, will correct the problem. However I purchased the board and had it installed; within two weeks the only thing I can get on the TV is LG logo, everything else goes blank. I need help to get this corrected. I paid a lot of money for this TV. This seems to be a manufacturer fault.

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    Reliability

    Reviewed March 1, 2016

    47LN5200. Purchased for 90 yr old grandmother who has trouble seeing. TV screen went dark after 1.5 yrs and LG authorized warranty repair. Warranty repair broke again after 4 months. Now they say nothing they can do to stand behind product or remedy situation... They have my $1000 and I have nothing to show for it except for a lot of wasted time and a TV that doesn't work. Stay away from LG in general. You are better off with a more reliable Samsung or Sony product.

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    Price

    Reviewed March 1, 2016

    I am writing you from Turkey as technical support in Turkey did not help me to rectify condition of my TV. I purchased my TV (LG 640S - 47") on 09/11/2013 from Teknosa in Turkey, and since 01/10/2016 screen is showing attached shown defects. Service support in Turkey came home and identified that there is a problem with LCD panel and panel needs to be replaced for 2000-2500. Since cost is high, no way it is justified to be repaired. Moreover, I have been charged 45 for this diagnostic.

    Having a TV showing a panel defect after 2 years 3 months is creating a major customer dissatisfaction. Panel error is clearly a manufacturing malfunction and I want your support to get this matter resolved under warranty. I must say that I will not be getting this repaired with this cost since I cannot trust it will not fail again within 2 years 3 months' period.

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    Customer ServiceReliability

    Reviewed Feb. 26, 2016

    I bought an LG 50 inch, model 50LN5100. 2 years and one month later I have audio but no picture. Very disappointed with LGs customer service since they won't help with troubleshooting. But after reading reviews on this site, I definitely see I am not alone with this problem. Wasted $700!

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    Reviewed Feb. 23, 2016

    Bought this LG 47LN5400 TV new on 4/27/14. Today is 2/23/16 and the video went out. Called Best Buy for repair estimate. Cost to repair is between $326.00 and $1026.00. The TV is not even two years old and already failed. Junk! Will never buy another LG product.

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    PriceStaff

    Reviewed Feb. 23, 2016

    Never buying LG again! In December 2013, I purchased an LG LED TV 47LN5400 from hhgregg. Exactly 25 and 1/2 months later, like others in this forum, it has a completely black screen (no picture at all). I did not purchase the extended warranty, because I never imagined that a brand-new LG TV would stop working a mere 25-1/2 months after purchase. Also like others in this forum, I have learned that the cost to repair will be close to the price of buying another TV. Repairing this TV will be throwing GOOD money after a BAD product, and who knows how long the repair will even last?

    I talked to both LG (who said my only recourse was to get it repaired), and an hhgregg salesperson who said, "In a perfect world, things would last forever, but they don't make 'em like they used to. That's why we tell you to buy the extended warranty." Hello? Not looking for "forever," just looking for a product that lasts more than two years. IF AND WHEN I buy another TV, it will be the biggest, cheapest I can find, with no expectations. Don't be fooled by brand names. Apparently, it's all junk anyway!!!

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    Customer Service

    Reviewed Feb. 20, 2016

    First item we purchased was a TV. TV works fine except for the remote and also it doesn't have enough memory so if you are watching a movie on Netflix or similar there will be long pauses while it buffers. The remote is a joke. It is ultra sensitive and it's all over the place. We use a universal remote for almost everything because I'd throw the tv out the window otherwise. Certain things you HAVE to use the LG remote. Would not recommend the tv. We renovated the kitchen and my husband did some research on appliances and thought LG would be the way to go. Absolutely beautiful to look at. Terrible to own unless you like to continually spend money on parts. We have replaced every door bin at least once and just yesterday the large drawer that would hold a party tray cracked. We are retired people with no children. My GE appliances that were 17 years old were in better shape than my LG suite of appliances that I've had now for 3 years.

    The control panel on the stove where you select temp. burner etc is all cracks. You just have to press lightly to use the controls. I was cleaning it and a big chunk fell off the back panel. Must have been a pretty strong cloth I was using for that to happen. I was cleaning the outside of the microwave the the L fell off. That was when the appliance was less than 2 years old. Unfortunately I also own and LG washer. I leave the door open and the detergent drawer open when not in use and sometimes as I walk down the basement stairs I can smell the washer. This machine retains so much water that it smells. Honestly you shouldn't have to drain your machine after each load of laundry. I had a Kenmore front loader for many years and NEVER had this issue. Our breakage started the second the 1 year warranty expired. I'm not the only one with these problems. Called LG and their answer basically was too bad, so sad.

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    Price

    Reviewed Feb. 18, 2016

    I own an LG model 47LN5400 bought in March of 2014. It crashed last night and today 2/2016 their service dept. just says "We are sorry you will need to have it repaired". In looking into the problem I have found that the LCDs are burnt out or at least some of them. To have it repaired would cost more than a new TV. Well I ordered my new TV this afternoon and guess what, it was not an LG. Any product that will last less than two years is worthless. I will never own an LG product of any type again. I just turned on my old 10 year old TV and it works like a champ and it's not an LG. Buyers of LG products beware...

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    Price

    Reviewed Feb. 17, 2016

    55LF6100 55-Inch 1080p Smart LED TV (2015 Model) - This TV was purchased for my 84 year old mother who was having trouble clearly seeing her 42 inch tv. The TV was very easy to set up and initiate. The picture is very sharp and the TV has excellent sound. The menu for getting to Netflix or other OTT services has been very easy for my mother to use. The price was very competitive. A nice remote, user friendly. For the money, I believe the best 55 inch you can buy.

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    Price

    Reviewed Feb. 15, 2016

    I own several brands of TV. LG-good. Samsung-good. Vizio-good. GPX has the best OTA program guide feature. Most major brands have a good picture. Ask friends about their TV and if possible, look at Consumer Reports for suggestions. Most big box stores have their tvs set on demo mode and do not always look natural. Smart tvs offer a good value if you have internet! Don't purchase the first set you see, look around for best price. Check return policy closely. Free shipping is good. Remember that if you purchase online, returns may have to be shipped back. Local purchases can be returned locally. Do not buy a store model or reconditioned set. Who knows how long that set has been used? Always use a surge protector with all TV and stereo equipment.

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    Reviewed Feb. 15, 2016

    I have two LG plasma TV's. One is 10 years old this year (42PC3D). It is still working well. Never had a problem. The past 4 years it has been our secondary screen. Still gets lots of use as we have 4 teens in the house now. The main TV now is a LG 60PV400. It too has been perfect. We have been happy with plasma screens. Too bad they don't want to make them any more. Our newest set is a Samsung 60" Plasma. It is in a rec room and mostly is used for games. It too was a good value for the dollar and has worked flawlessly.

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    Reviewed Feb. 15, 2016

    My TV is an LG model 55LM6200-UE. It's a 3D smart TV with a 55" screen. I have had it for 3 years now and I love it. The picture quality is phenomenal, so crisp and clear it's almost too good! This TV is able to turn any 2D image and change it into 3D, with the use of the provided 3D glasses. Also the smart function is very easy to understand and use. I think the only complaint I have regarding the quality of the 3D glasses. I've had the earpiece break on 3 pairs. I would definitely buy this TV again. And would recommend it to close friends and family 8 days a week.

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    Customer Service

    Reviewed Feb. 15, 2016

    My TV is a LG 32". I purchased it in 2012. I did not want a large tv that takes up all my viewing space. I only had two HDMI ports on back of tv and did not know I would need more. It only has a small speaker and I had to purchase a sound bar which is Philips because the volume was too low and it uses a optical HDMI which is not on the back of the tv. LG has a wonderful customer service. They help me every time I call them for cable hook ups and it is still free. I love LG in telephones also and would highly suggest them. I also own a Haier tv 22" and the picture is excellent also.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 15, 2016

    Replaced a 36" JVC CRT (tube) tv with a 60" LG plasma entry level features. It has performed flawlessly since purchased (May 2010) and provides the best picture quality I have seen so far, regardless of viewing angle (all plasmas do this). Setup was simple and quick and it is mounted on a swing-away arm on the Family Room wall. It is a fairly large (16x19) room and all those seated therein see this beautiful picture easily. I'm saddened with the discontinuation of Plasma tv and will maintain this LG for as long as is practical. The picture should not show color fade for another 5 yrs.

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    Reviewed Feb. 15, 2016

    This is a 32" Smart LG 32LF580 which replaced the Sony Smart 26" I had in the conservatory, useful because I have both Amazon and NowTV. It has HD TV tuner built in which the Sony (Now in bedroom) did not. I considered a 4K TV but Full HD is sufficient, my eyesight cannot make out the difference offered by 4K TV. So full HD fulfills the requirement but usually use SD because regional programs are not shown on HD channels. The only negative is the lack of picture when looking at the guide which the Sony had so you could still see the program albeit small whilst looking at future programs, LG does not have this function. Other than that excellent in all areas.

    The LG also have iPlayer which also works in HD, very happy with this TV. It does the job required really well. People with 20/20 vision may benefit for 4K (main plus, better Black's) but anyone with imperfect vision are wasting their money. My view is any with better than 156 dpi is a waste. Human eye cannot really work on it unless exceptional vision, though your dog may enjoy it more!

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    Reviewed Feb. 14, 2016

    Like a lot of other reviewers the LED went out at about 2 1/2 years on a $600 set. Granted not the most I have spent on a TV, but I did expect it to last much longer. Based on research it is not worth repairing, and no assurance the repair would even last. I also have a $400 LG vacuum cleaner that had the control board on the handle go out. I am convinced LG products are cheap imported junk and this company will never get another penny of mine.

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    Reviewed Feb. 8, 2016

    Purchased a new LG set rather than a reconditioned set to make sure I had quality. When I received the set, it was not in working condition. The picture was full of lines and shadows and unusable. Instead of replacing the set, it required two major repairs which took several days to receive and replace parts. Best Buy refused to help with the purchase, as their 15-day policy starts when the set is ordered not delivered and hooked up. Rather than send a repair person out, pictures had to be sent to the company, which required technology I couldn't do. Fortunately, my daughter was able to help when Best Buy refused. Actually, BB suggested recycling the set.

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    Reviewed Feb. 8, 2016

    I have owned a 55" 3D LG for over two years and have never experienced a single problem. 3D is a gimmick, there is no content available. However, last week I bought my son a 55" Samsung curved screen TV for Christmas. I tried to talk him out of a Samsung but that is what he wanted. We set it up and after about an hour of watching, the sound started dropping out for a few seconds at a time. After three days of calling customer support, we gave up and returned the TV to Sears. The guy in receiving helped me unload it and he asked if the screen was cracked because they have had several returned with that problem. Sears only had Samsung TVs in stock. We ordered an LG and it will be in next week. Poor business decisions like that is why Sears is not likely to survive. Never buy Samsung!

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    Customer ServiceStaff

    Reviewed Feb. 6, 2016

    Purchased 65-inch television on 14 January 2016. Have been trying to use the "Smart apps" thereon ever since. The only app that works is the internet browser. Have made numerous telephone calls to LG and have received no assistance. One representative even questioned my telling her the truth about my previous efforts in trying to reset the television. They told me they would call me back three days ago. Nothing! I am sure I will be returning to the military installation, where I purchased. I guess I will have to go back to Samsung. I would not buying television from LG since they have non-working products right out of the box and the customer service is terrible.

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    Reviewed Feb. 5, 2016

    About 18 months after purchase my $500 TV stopped working. It still has sound but no more picture. Spoke with LG and their "help" was to recommend an authorized repair center that wanted $300 to fix it. I'm so disappointed with this purchase.

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    Punctuality & Speed

    Reviewed Feb. 3, 2016

    Just like all of the other reviews this TV did the same thing exactly 2 years after I bought it. Had the 2 year warranty and guess what -- 1 week too late. Needs a new back panel $550. Reason for the issues is the back light brightness is set at 100%. This is what causes the LED to burn out or short out. LG knows this and they are the one that set the TV this way. I will never buy another LG product again.

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    Price

    Reviewed Feb. 2, 2016

    5 your old LG 55 LE 8500 has no audio/video. A huge investment of ours in this 5-year old TV is now wasted. $2500 in this day and age buys a 5-year product and then needs repairs at $300 a pop. The last three 50" and 55" televisions I have purchased have broken at approx 5 years old. While I still have a 21-year old 35" tube type TV that works everyday! Electronics today are overpriced throw-aways and the US distributors could care less. They are happy to sell a new one to you very 5-6-7 years. Not only TVs but refrigerators, dishwashers... all appliances are just junk today. Better to find a 20-year old appliance and clean it up. Much cheaper and it will last longer!

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    Price

    Reviewed Feb. 1, 2016

    I am loyal customer of LG. All my household products are from LG. I was very happy with LG product quality. In Diwali Festival 2014, I bought LG 32LB530A-TA television set at SUPER ELECTRONICS Borivali East. While getting product from dealer, we heard different features from dealer. On 30th Jan 2016, my TV video is disappeared. I registered a complaint on Customer Support (Job no. **). A technician visited the next day. He told us that TV display panel needs to change which will cost around Rs. 13000-14500. I am very much disappointed with this. After less than the period of 1.2 year only, if I am getting this kind of quality, then this is not acceptable. Also I am not in position to pay such huge amount for repair work. Also this is not acceptable to me. Please take appropriate action.

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    Punctuality & SpeedReliability

    Reviewed Jan. 29, 2016

    My husband purchased an LG Smart TV for almost $700 for a Christmas present for our family in 2013. In June of 2015 the picture went out. LG sent someone to replace the board. Now, just 7 months later it has gone out again. Obviously a defective TV. Well, LG will do nothing to help this time because they say it is out of warranty. So, LG gets $700 for a defective TV and we get nothing! We are not rich people and $700 is a lot of money to us. I will never buy another LG product.

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    Reviewed Jan. 25, 2016

    We were very pleased until one day we turned the TV on only to hear sound but no picture. This TV is only 3 1/2 years old. We paid over $1k for the TV at the time. Horrible quality. As I talk to other LG owners and I realize we aren't alone. Poor quality.

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    Reviewed Jan. 24, 2016

    Required your help in solving problem related to TV monitor. I bought TV last week and used for only 3 days, maybe for 10 hours, but right now Tv screen started blinking suddenly while watching TV. I tried to power off. Only able to off by disconnecting from Switch. I am really Saddened by the way it working with me right now. I preferred LG brand above all others because of my perception of LG quality. I bought this TV from Oman and brought to India. Now I lost my warranty also. Pls. let me know if you have any answer to my question. Thanks.

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    Verified purchase
    Customer ServiceReliability

    Reviewed Jan. 23, 2016

    6 DISPUTES SETTLED IN FAVOR OF CONSUMER by AE Plat. Card Purchase Nov 23 2014. No billing till PAST Jan. billing. $ 3926.20 Invoice ** with $201. Sound return forced to take due bill, but Mgr. said "Try the sound return no problem!" Store # 29 Purchased from Fry's Electronics Houston, TX. From St. Mgr. Eddie **. Defective after months, replaced their techs agreed March 5th 2015. 2nd unit now defective! Past 11 months. No contact with LG possible, multiple calls, faxes pictures over 310 pgs to AE Plat Dispute Dept. Now warranty claimed over re Nov. 23 2015 but unit now in possession was delivered March 5 2015? Total of 2 LG tech visits, pics show on his pad no picture no sound as not allowed to leave report. Last visit wrong replacement parts, since start 11 service calls/Fry's, AT&T/U-verse, TV/NetFlix, all show defective 2nd unit. "O' reports from LG. Over 81 calls to LG!

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    Reviewed Jan. 22, 2016

    I have purchased two LG TVs in the past 3 years and each time they break shortly after the warranty expires. I would not recommend LG Products to anyone. This is the last time I buy a LG TV.

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    Verified purchase

    Reviewed Jan. 22, 2016

    Back in June of 2011, I bought a 47" LG TV from Home Shopping Network. Overall, it was a good TV but recently it is shutting down on its own after 10 minutes of viewing. Turning it back on, it shuts off in about 5-7 minutes. This cycle repeats itself. We called one of the repair shops in Houston that was listed on the LG website, I explained the problem and they estimated the repair cost to be approx. $300.

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    Reviewed Jan. 21, 2016

    So the picture on my television started messing up but the sound works fine so far. The picture is still messed up if I switch it over to a gaming system. I'm not sure what to do. Pay over 700 dollars for something that won't last past five years = junk.

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    Verified purchase
    Reliability

    Reviewed Jan. 19, 2016

    LG 50LN 5700 LED Smart TV. I am a certified master technician licensed in the state of MA. This is 8th LG with a bad led back-light that I have serviced in the last 2 months. The bad led back-lights make this TV a not feasible to repair product. Most of these televisions were less than 21/2 years old. I built a LED test jig just rule out any possibility that I would not diagnose the TVs incorrectly. All owners of these defective TVs should be compensated and not ignored by LG.

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    Reviewed Jan. 15, 2016

    This is the 3rd LG product I've purchased. I bought a 50 inch but the next model down and had to return it within 2 months with no picture. They replaced it with the same item and again within 2 months no picture. I upgraded to the 50LN5400 which was the newer model at the time and paid the extra $$ and now 2 years later no picture again but I do have sound!! Of course no warranty, nothing they can do for me. This is ridiculous for a $700+ television. I had always purchased RCA and was talked into LG because "they were better". I would never buy another LG again from all the problems I've had... 3 televisions in 2 years.. Appalling quality.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 14, 2016

    I purchased an LG 55" OLED Smart TV model number 55EC9300 from Best Buy for $3806 in 12-2014. The TV quit working within the warranty period. LG sent a technician out and diagnosed the part needed. It was on 2 weeks backorder and a complete new TV replacement was rejected by LG. The part came in 2 weeks later and installed but the TV showed further failures--this time the panel. It has been 3 more weeks and the LG repair person is not returning calls. Attempts to reach LG customer service started the entire process again. Still no working TV and I'm out $3800. Very bad customer service.

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    Reliability

    Reviewed Jan. 13, 2016

    TV did not last 5 years after being repaired twice. It was out of warranty and LG just took a complaint, would not even troubleshoot.

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    Staff

    Reviewed Jan. 11, 2016

    LG is a great brand, however lack of software support on Smart TV models and confusing updates that create network issues have been frequent as of last 6 months. I am an IT professional and reconfiguring things to work are frustrating for me - I can only imagine what others must think. Fix the software issues, I have no problems. Great value, lasting hardware, but again software issues happen.

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    Reviewed Jan. 11, 2016

    60" LG is awesome!! Picture is very clear and there is no distortion at the edges or at an angle. Sound is good and color calibration easily done. We will buy LG again.

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    Reviewed Jan. 11, 2016

    I've had my LG TV for 5 years now. I had to call a technician within 6 weeks of having it but since then I would say the only time it's failed is when I've got a flat battery in my remote. I'm very happy with my LG which is a 2010 model 55-inch LCD. I also have a Samsung 32-inch LCD which I find is incredibly good as well. I give both those TVs four stars. The only thing wrong with them is I haven't got attachments for computers. They are not smart TVs but I would love to have Smart TVs. Thank you. Good night.

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    Price

    Reviewed Jan. 11, 2016

    Both TVs met our needs and allowed us to take advantage of some of the additional features. Really a personal choice as there are way too many features that are not needed and add to the cost. So I only buy what I need for the time and what I can handle alone (the size & weight).

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    Reviewed Jan. 11, 2016

    LG 55" Smart with 3D. Has all the inputs you would ever need and hook up is good. Wall mounts easily. Excellent picture quality and the HD is great.

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    Reviewed Jan. 11, 2016

    The picture is very good. The only issue I have with the particular TV I have is that there is only one HDMI plug in. I used a smart DVD player with the TV. It is a 40-inch TV, which is good size for my front room.

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    Reviewed Jan. 11, 2016

    I had been without a television since Hurricane Katrina (It depressed me so much that I got rid of the t.v.) Now 2016 around the corner I'm over it and bought a LG 49 inch Ultra HDTV 4k web os/smart t.v. Come Hurricanes or High Water, I will never get rid of this t.v. It's awesome, beautiful picture, easy to hook up to internet. I had to figure out that I had a WPS button on my router and after that PRESTO! I love it and it's worth the money!

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    Reviewed Jan. 11, 2016

    LG-50 inch tv not a plasma and not a smart tv. Great picture sound. This has been my favourite tv so far and I won't replace it until it dies on me. My tv is anchored to the wall.

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    Installation & Setup

    Reviewed Jan. 11, 2016

    We just got this TV after buying Vizio and returning twice. The LG is a great television! It hooked up very easily. Beautiful picture, not complicated at all. We use DTV And the setup was a breeze. I just got it, but so far so good. I would recommend this TV.

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    Reviewed Jan. 11, 2016

    I have had exceptional experience with my LG. I wouldn't have any other brand. Mine is a 65 inch smart TV. The color is phenomenal. Never any problems. I enjoy the 3D quite a bit. Not much to say about a TV. Mine is a wall mount. Friends come in and say WOW! The HD is also superb. I will certainly buy another one if need be.

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    Reviewed Jan. 11, 2016

    The TV is an LG 55 inch 3D model. It has inputs for cable, PC, and USB flash drives. The TV can be used as a super large output for your PC or to do a slideshow of photos from your vacation that are on a flashdrive. I highly recommend this TV.

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    Reviewed Jan. 11, 2016

    Great, never had a problem. Glad I made the decision to buy. Would purchase again. I have 2 LGs. Looking down the road to purchase another down the road. Best purchase I've ever made.

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    Reviewed Jan. 11, 2016

    I purchased my 50+ LG in 2009. It has never given me a day of problems. Obviously it is a flat screen and I have moved several times. I love it and would never buy any other brand.

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    Reviewed Jan. 11, 2016

    My LG LB5600 32" 1080p LED TV has the absolute best picture I have ever seen on any set, anywhere, right out of the box. Pure, vivid colors, blazing whites and complete blacks, wide, wide range of vision. It has a strong tuner too and picks up HD signals with an amplified rabbit-ear antenna here in Manhattan. I have had the set for about nine months now, and no problems to date. Both thumbs way, way up!

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    Reviewed Jan. 11, 2016

    I have an LG 55" smart tv. Have had it about 3 years. No problems. Great pictures, very slim, lots of apps available, online software updates for the tv. Couldn't ask for more.

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    Reviewed Jan. 11, 2016

    Samsung 4k, 42 inch. It has very good clarity and picture even though there are no current regular 4K broadcasts. It has lots of feature, perhaps too many. I would suggest a thorough review of all the features at the store prior to purchase.

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    PriceEase of Use

    Reviewed Jan. 11, 2016

    Smart TV, easy to use and set up. DVD playback is great, in addition, I purchased the 3D TV which came with glasses plus I compared the TV with the Mitsubishi 3D TV (DLP) which has beautiful color. They are equal in performance however I had to purchase the 3D glasses and the emitter. On the LG, this was included in the price. The 3D playback on both units I cannot tell the difference on the 3D they are equal work great. However, the 3D glasses on the Mitsubishi takes batteries and are a little heavier and are pricey. The DLP is located in a area where I can darken the room as in a theater, the experience is great for the reason I set it up this way. As you see viewing is in the set up the way you place the screen from the furniture to get the overall experience of a theater-type viewing.

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    ReliabilityEase of Use

    Reviewed Jan. 11, 2016

    Very satisfied with both of my LG tv's. They are very reliable and provide a good picture quality when HDMI input is used. The remotes are intuitive and easy to operate. I also like the range of sound options.

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    Reviewed Jan. 11, 2016

    The picture quality is amazing. Its a smart TV so I am able to access Netflix, hulu, amazon, everything with a push of a button, no extra hook ups required. Plus it was over 50 inches of greatness for around $600. Great value.

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    Staff

    Reviewed Jan. 11, 2016

    Great TV with great views and options. 42" and awesome size. Interactive, user friendly. Sound is amazing. Just overall a great purchase/product. We have a few brands and this beats them all.

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    Price

    Reviewed Jan. 11, 2016

    I purchased a 4K LG 60" Smart TV for $999 and am happy enough for the price. The remote will not work with my cable box, so that's a negative. Also there is no available optional keyboard. The price made the purchase work for me. Picture is excellent and sound is very good but a good soundbar or an amplifier is needed for a big room, or if there is background noise in your home. There is also only one composite connection so any add-on units must be the latest technology.

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    Reviewed Jan. 11, 2016

    Have had the LG TV for almost 4 years with no problems. Recommend the brand, not sure of the model number but know it's a 4 inch flat screen TV. Was given to our family for Christmas 2014 as gift for my son that passed away.

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    Coverage

    Reviewed Jan. 8, 2016

    Since I bought the LG 47" TV the picture cover all the screen. Recently the picture does not cover all the screen. It became like wide cinemascope picture. Upper level and bottom level is not covered. I follow all the instructions on the manual and setting on TV. Still cannot get the full screen. On certain pictures cover all and suddenly it changes to wide again. Please help what need be done to make it full.

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    Customer ServiceCoverage

    Reviewed Jan. 7, 2016

    Purchased the television 11/29/2014 through Amazon. As of 1/5/2016 the picture went black, we have audio but no visual. Called LG and because it is past the one year warranty they will not cover it. There are so many complaints about this same issue for years out there yet they are still allowed to get away with this.

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    Customer ServiceStaffReliability

    Reviewed Jan. 6, 2016

    This company only employs the most incompetent human beings. My TV cracked on the inside of the screen. There is absolutely NO PHYSICAL DAMAGE to the outside of the TV, but yet they said that this was our fault. We were watching our TV one day and heard a pop noise, then there was a crack. We bought this TV for almost $3,000 and only had it for 4 months when this happened. Everyone we talked to was rude and basically said the issue was our fault. DO NOT PURCHASE LG Products. Their products are cheap and defective and their 1 year warranty is a joke. At the end of the day, I am left with a cracked 70" TV and a credit balance of over $2,000. Thanks for wasting my time and money LG.

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    Reviewed Jan. 5, 2016

    I purchased a 42 inch LG Smart TV in August 2013. As of January 2016 my TV is useless. Like numerous other reviews (that I should have read before I made this purchase) I have audio but my screen is black. I will not waste money on repairs only to have this happen again. Foolishly I trusted LG as a top name in consumer electronics. LG, life is NOT good when people are throwing hundreds or thousands of dollars down the drain!

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    Customer ServiceStaff

    Reviewed Jan. 4, 2016

    Purchased a LG 49-inch TV in Dec 2013 and on Christmas day December 25th, 2015 the screen went black. The TV had sound, just no picture. I called LG and the customer service department could care less. The representatives have been trained to offer a local repair tech's phone number only. It is clear that LG does not value its customers. I personally will not buy any product from LG moving forward!

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    Reviewed Jan. 4, 2016

    We purchased our LG Plasma HDTV (60") in 2013, and have been delighted with it ever since. The picture is tack sharp and crystal clear, with multiple audio and video input channels. For a television set, the speakers are amazingly good. Highly recommend.

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    Reviewed Jan. 4, 2016

    We have had no problems with our LG televisions since we purchased them in 2014. I am able to connect my computer, my camera and my headphones with ease. The controls are easy to understand and use. One thing I would like to see, is more options for controlling screen size.

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    PriceStaff

    Reviewed Jan. 4, 2016

    We have had many TV's over the years and I have to say this, TV has given us no problems at all! We own 4. Very happy with them. I would recommend this product as it has very good clarity at a very reasonable price. Highly recommended for us. We own a 51-inch, 47-inch and two 19-inch.

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    Price

    Reviewed Jan. 4, 2016

    LG 42", have owned since 2010. Fine quality, no problems. Couldn't do better for the price in those days (paid about $700). No reason to ever replace it except to get a bigger screen size (new 'HD', super res., etc. are not worth price for the average viewer).

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    Installation & Setup

    Reviewed Jan. 4, 2016

    I have four high def TV’s of varying costs and the 32 in LG I put in my sons room is by far the highest picture quality. I was so impressed that I also bought and installed a 40 in LG for my in-laws. Not really sure the models but they are LED versions.

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    Reviewed Jan. 4, 2016

    Short life. As time passed it would take longer and longer for picture to come on. I felt that it should have lasted longer. Sony and RCA are much older and still going strong.

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    Reviewed Jan. 4, 2016

    LG 22" Class 1080p LED HDTV - 22LF4520 - I use this in a bedroom and it's about 5-1/2' from the bed so is fine. Terk indoor antenna still pulls all but ABC without turning, stations cut out on occasion but don't think it's the TV's fault. Only complaint is the remote, it's small and not lit, still can't get used to it if the lights aren't on, keep hitting the wrong buttons, not recommended for those with large hands.

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    Reviewed Jan. 4, 2016

    The sound quality is good, the picture (HD) great, but the pictures blacks out in the middle of shows. I understand this is a way for the television to cool down. It's disturbing in the middle of a movie. Television: LG HD.

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    Reviewed Jan. 4, 2016

    We have a 55 inch LG, It's a smart Tv, but I don't know how to use all the stuff yet. Our only problem is the speakers in the back, this makes it hard for someone who is hard of hearing to hear.

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    Reviewed Jan. 4, 2016

    So far this has been an great television, great picture, sound and quality. I have a 55in. and the clarity is much better than I had expected. The price was about $599.00 on sale and I feel that I got a bargain. The LG brand ended up being better than I thought.

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    Installation & SetupPrice

    Reviewed Jan. 4, 2016

    I absolutely love my LG Electronics 32LB560B 32-Inch 720p 60Hz LED TV. Setup was a snap, programming was even easier and the color and sound quality are top notch. The price was totally affordable. I was so pleased that I bought a 2nd one for our spare room.

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    Reviewed Jan. 4, 2016

    Very nice television. Good 3D experience. Soundbar in front. LG Model 47LM4700. Good size for my room. Great color. Bought for $599 at TigerDirect.com.

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    Price

    Reviewed Jan. 4, 2016

    I had been using a Sylvania television made in 1987 with a converter box. It still worked. Must have been good components. I was hooked to a Magnavox converter box. I decided that high definition would be nice, after seeing golf on my son's flat screen TV. So, I bought an LG. My one major complaint is compared to the converter box, when I hit info, "There is no description of the show", which the converter had. Nor, is there the ability to see what is coming up next, which the Magnavox converter box allowed me to do. The sound quality is marginal. I had to hook up external speakers, which wasn't really a big deal. Considering the price, which was around $200, it was still a good deal. Sure wonder how long my TV from last century would have worked.

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    Reviewed Jan. 4, 2016

    The TV is very nice. The only thing I didn't like was the lack of "RCA" type output for audio. You have to use HDMI only. Other than that it's been a good performer.

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    Reliability

    Reviewed Jan. 4, 2016

    My LG 30-inch TV seems to be the smallest currently manufactured, and it has to be because I need(ed) it to fit into an early Luso-Brazilian chest with swinging doors, one I topped with majolica vases. I have had it only 18 months; lightning struck a tree next to my house and destroyed all my electronics. But I find it superior to my former Philips set aqua color rendition, though both are/were reliable electronically. It does seem, though. That it responds more surely to changes of channels on my remote. I bought it on recommendation of another LG owner.

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    Customer ServiceEase of Use

    Reviewed Jan. 4, 2016

    I have 3 different brands of LED Flat Screen TVs. I picked the one I enjoy the most. The quality of their products, customer service and ease of use. One item customers need to know has to do with retailers selling extended warranties. I'm a Quality Engineer by career. Failure rates of any TV is based on a number of factors. FYI. The LG acceptable quality level (AQL) is .3%. That means 3 tenths of one percent of their TVs fail. No one needs an extended warranty with that quality record!

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    Reviewed Jan. 4, 2016

    LG smart TV very good picture, easy internet access. Good sound for a TV.

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    Sales & Marketing

    Reviewed Jan. 4, 2016

    LG 55" with a great picture as always. Remotes are user friendly and cool to sync up to my PC for playing movies without effort. LCD frame is metal along with the rear backing, so moving it was worry free! Input sensor is great for skipping unused inputs, so changing inputs is a snap. Many useful features that are not advertised.

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    Reviewed Jan. 4, 2016

    Great TV. Good color. Fits perfectly in our nook. Would have liked a way to hook up additional speakers. Just wish I could get other services like Amazon Prime.

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    Reviewed Jan. 4, 2016

    Our LG tv works very well. It looked the best at the store and it is 42" diag. It just fits our cabinet, which is very fine and we didn't want to replace. We are very happy with our decision.

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    Customer Service

    Reviewed Jan. 4, 2016

    While the picture quality on both our LG televisions has been good, we have had problems with the reception going in and out. It doesn't happen frequently, but it does happen. When we call the cable company, they invariably tell us that "The problem must be with your television."

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    Reviewed Jan. 4, 2016

    Initially we had an issue with one of the components going out on the TV itself. Although the TV has been good, the experience we had with LG warranty was less than good. Never before have we had such a runaround. Had I known exactly what went out I would have ordered it off the internet and replaced it myself.

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    Reviewed Jan. 2, 2016

    I purchased an LG TV model 47LN5400 from Best Buy on April 5th, 2014. My husband is retired so it was on more than expected but on January 2, 2016, the picture went out completely. The first thing we did was to contact our TV provider to make sure that wasn't the problem. After that we connected a spare TV we had and it worked perfectly. I then contacted the LG customer support and told them the problem. They determined that it was the main board of the TV, because we still had sound. I looked into ordering a new main board for $65.00 but found no one had it in stock which led us to think this was a common problem. Should a $600+ TV last less than 2 years?

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    Verified purchase
    Reliability

    Reviewed Dec. 30, 2015

    Purchased TV (MO #50LN5400) at Fry's (first mistake). After 21 months the screen went black. Had sound, just no picture. This is the 3rd TV to go out like this, just in my family, two of which were ours. Called LG. They gave # for repair (135. 31). I did some research on Google (should have done that before I ever bought a LG TV). Learned a lot! This company is a total rip-off. They knowingly bought defective parts. Called LG back. Told them what I found out. Still will not stand behind their product. I know I'm just one person, but I will never buy another LG product again. And if there is a class action lawsuit against this company I WANT IN!!!

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    Verified purchase

    Reviewed Dec. 29, 2015

    If there is a class action lawsuit on these tv's I want in. I have the 3d LG tv. Noticed a flashing blurb in the screen a couple of weeks ago, now my tv just went black. I can hear the tv, but I can't watch it. What a waste of money. I have had it about a year and a half. What happened to having tvs work for 5 plus years. Not going to waste my time calling them since I see this is a major issue with this tv.

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    Ease of Use

    Reviewed Dec. 28, 2015

    Fairly easy setup, easy to use, plenty of features. The laser type remote is awkward to use. The picture is great. I have the 49" smart. Better picture than the 2 Samsungs and 1 Sony I also have.

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    Reviewed Dec. 28, 2015

    Best value for the money. Great sound and picture. Connections are adequate for interface with other devices and energy efficient. We own 3 LGs, a 27 inch, a 43 inch, and a 65 inch. All these TVs are worthy investments.

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    Reviewed Dec. 28, 2015

    Very good brand and product! You can't go wrong with an LG TV. I have 2 TV's and they are both LG's. LG is a good quality product and I would recommend an LG tv to anyone!

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    Reviewed Dec. 28, 2015

    All of the televisions above, Sanyo, Sony and LG were fine. The pictures and sound were clear on all of them. Cable helps a television last longer anyway. Great pictures and sound. I have a LG now and it's fine so far.

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    Reviewed Dec. 28, 2015

    We have an LG 3D LED TV. We love the picture quality, internet connectivity, and the 3D features are incredible. I would only purchase LG televisions in the future.

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    Reviewed Dec. 28, 2015

    I bought my TV approximately 6-7 years ago from Sears. It is an LG 43" screen. The color is still quite good for its age. The pixels are still quite good. The sound is great, it sounds a little like surround sound depending on the show or movie. I would definitely buy another LG television and I would also recommend an LG to anyone looking for a television.

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    Reviewed Dec. 28, 2015

    As promised, the LG Smart TV has made available both cable and Internet possibilities which has met all we would ever need. The HD picture quality exceeds expectations.

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    Reviewed Dec. 28, 2015

    Ok tv. 47" inch 3d lcd (not smart) but I did buy it in combo with a smart blu-ray. It came with a rattle in one speaker after half volume but I use an amp so all good. Features of the tv are whatever, the design is nothing special. But then again it's a budget model. I have fun with my kids and the 3d. Came with 4 sets of glasses.

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    Reviewed Dec. 28, 2015

    We recently purchased an LG 65" UHD TV. It is mounted above our fireplace. The picture is spectacular. Watching movies and sporting events on it are very lifelike. We paid ~$1400 at Best Buy for the TV. I would definitely recommend it.

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    Ease of Use

    Reviewed Dec. 28, 2015

    52-inch perfect for the space. Main board replaced after lightning strike and all is good! Same review for our 42-inch Samsung in our smaller space. Settings are beautifully designed and user friendly.

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    Reviewed Dec. 28, 2015

    I purchased a 55 inch LG T.V. which has been excellent in quality and viewing. I would recommend a flat screen LG Television. I purchased it at Brick furniture store. Great deal.

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    Reviewed Dec. 28, 2015

    Lg a good quality television. Wish that they would last longer. The only problem that I have experienced is a popping noise that happens periodically. Good picture. Good value for your buck.

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    Reviewed Dec. 28, 2015

    After being disappointed with Samsung & Sony five years ago, I got a LG 55LH90 flat panel LCD. It was beautiful and worked perfect over the past years. This summer I upgraded to LG's 65" class 3d smart 4K Model 65UF8500. The picture is outstanding, almost like being there. The sound is much better than the older LG. As for the other features, it's nice to have Amazon prime right there. I tried the LG 55" OLED with the curved screen (not 4K) and did not like it.

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    Reviewed Dec. 28, 2015

    I have a 32 inch LG television model number 32LN530B. I bought this TV as a replacement for my Panasonic which was a poor quality set. This LG does everything right. I've had it for 2 years and so far it's great.

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    Ease of Use

    Reviewed Dec. 28, 2015

    I am using a 32 inch LG flat screen television. Even though I do not use a cable company, I used a regular antenna inside the house, it is very good. I can watch all the local channels and some more channels. I like to watch the news. I found this television very good, reliable, and easy to use.

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    Reviewed Dec. 28, 2015

    42", 2 years of occasional use at our 2nd home. Taking longer to boot up each time. Likely will fail completely soon. Expensive lesson learned. Will avoid LG in future.

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    LG TVs Company Information

    Company Name:
    LG TV
    Website:
    www.lg.com