LG TV Reviews

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About LG TVs

LG TVs creates an extensive array of televisions and home entertainment systems. Its products include OLED, LED and NanoCell TVs, bringing together smart features and advanced display technologies. Founded in 1958, LG focuses on innovation and user-friendly designs, aiming to provide seamless connectivity and high-definition viewing.

Pros
  • Great picture quality
  • User-friendly interface
  • Good value for the price
Cons
  • Frequent customer service issues
  • Product malfunctions reported
  • Limited warranty coverage

LG TVs Reviews

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    Page 8 Reviews 1040 - 1240

    Reviewed April 21, 2015

    I have a "smart" LG TV. It's supposed to be capable of accessing Amazon, Netflix, etc... I've had to purchase a Chromecast for it to make these usable. Amazon kept hanging, locking, disconnecting. Netflix had issues with the sound synchronizing with the video. The point is why spend the extra money to buy a smart TV when it isn't. Just buy a high def and use Apple TV or Chromecast and have a device that is not only smart, but works.

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    Customer ServiceStaff

    Reviewed April 19, 2015

    I purchased a LG 47" Tv at Walmart. I have had this Tv For 13 months. I was watching it and the screen goes black but the sound is there. I called Walmart, she told me to call LG so I did. The Lady was so rude she told me to give her the model number so I did. She said your Tv was at the warehouse a year before I purchased it so they have to go by that and the fact I was a few months over a year there is nothing that they can do. So I told her that LG Had really bad reviews and I wish I had read all of the reviews before I purchased this. I told her I am a single mother, I can not just go and buy another Tv. She said "I am sorry to hear that but there is nothing LG can do for you." I think LG should be shut down or be made to put a label on their TVs That "our TVs only last about a year!!!!"

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 19, 2015

    I needed to replace my Sharp Aquos as after 6 or so years, on occasion it was taking a while to turn on so I began looking for a replacement. Every place I went there were LG TVs hanging on the walls: airports, bars, restaurants. They were everywhere and they always seemed to work well despite the fact that they were on for more than 16 hours a day - every day so I thought what better endorsement! I was wrong... I should have read these reviews first. The problems seem to be consistent and all within the same time frame. I don't understand why there is no consumer advocate group that is not holding LG accountable.

    From these accounts most of us spoke to the same two women (Asian) who were reading from a script and the end result is always the same, "sorry your warranty is up." They are dumping bad product on the U.S. market and we are being forced to bear the very high cost of repair and replacement after on average under two years. Where is the recall???

    In my case I bought an LED 55" 3D Smart TV in August of 2013. I began having problems accessing Netflix or any other online service (movie streaming etc), it was sporadic at first so I just thought it was my service provider and did not bother too much. Then I noticed that when I tried to access the smart TV function it would take longer and longer just to start up. I have no idea why that would be but finally this past week (4/15/15) I called LG. I spoke to an Asian woman who walked me through her script before saying she had to elevate it to advanced Tech. Another woman got on and pretty much did the same thing. Then she began telling me that I needed to call my service provider because they had to perform 'special filtering' to add my tv access point to my router. Bunch of crap. I kept telling her I had a network analyzer and could see everything that was wireless within range... everything except for my TV.

    The TV was not broadcasting. When I listed everything on my router (Ipad, Laptop, Cellphone), she then told me that I had too much on my router and the TV could not get on because of that... Really??? The Network would pop on for a second then disappear, even if I connected it with a cable. So then she says to me that she could send an authorized tech out but it would cost $195 dollars because my warranty was expired but he would fix it. I said I wish I had gotten the extended warranty and she says, "let me check." She gets the model number from me and tells me that it is not eligible for extended warranty. I told her that I had it for less than two years. She said it was manufactured more than two years ago and was not eligible for the extended warranty. HUH? This was supposed to be top of the line.

    I made sure I got 240 Hz so it would not be obsolete for a long time. I bought LG Electronics 55LA7400 55-Inch Cinema Screen Cinema 3D 1080p 240Hz LED-LCD HDTV with Smart TV. Here was this person telling me that the TV was too old? SO fine, send the tech out and fix the TV for $195.00. But wait, now there are no LG techs in my area but she can give me the name of an authorized LG service technician in the area and even call and make the appointment for me. No, she has no idea how much it will cost and no, they do not guarantee repairs. So basically, in under two years, I am SOL, that is a lot of money to throw away. Why are they allowed to get away with this?

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    Customer ServiceStaff

    Reviewed April 18, 2015

    I just reread what I wrote last year and other people's experiences with LG TVs. My issue is different than others, but I will reiterate - I WILL NEVER BUY an LG TV again.

    I live outside the US and bought an LG TV last year here in Panama not knowing that LG, in the TV's firmware locks their TVs to regions where purchased. This means that I am limited as to what I can watch from here. I am a US citizen and even though there are ways to change your IP address so that it indicates you are in the US, the LG TVs have another mechanism (technical and not an expert) that "know" that you are not in the US. I called and they will not tell me why they are doing this without going through some long process that I really don't have time to do. The distributor here wasn't aware of this until I told him and he is an honest, straightforward person.

    So here I am a year later, after working with my ISP who I call directly and speak to the tech since that is the relationship we have - I am done and have given up. I don't remember the last time I even turned on the TV (located in our bedroom) because I am so frustrated. What if I were to move? Why couldn't LG at least let the consumer know? So one more time LG a Smart TV no, not if LG wants satisfied customers. Smart consumer now yes. Sometimes you just want to be able to turn on a TV and just relax - I can't do that anymore.

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    Customer Service

    Reviewed April 17, 2015

    Our children bought us a TV for Christmas in 2013. At the beginning of April this year the TV stopped working. We called LG and they said that they could fix the problem for $120.00 to $195.00. We decided to have it fixed. When the repair man came he said it would cost $550.00 to fix. We refused. That's not what we were told over the phone. Then we were charged $120.00 for him to look at the TV. We were told over the phone that it would be one price or the other. Nothing was mentioned about an additional charge for repairs or we wouldn't have had them come out. I am 59 years old and have never had a tv only last just over a year. Very poor quality and even poorer service. Then someone told me that Walmart sells refurbished TVs as new. I can't say that this is true but I wouldn't recommend buying any LG product. They don't back it up.

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    Customer Service

    Reviewed April 15, 2015

    We are very upset with the product that we ended up paying so much for through Rent A Center. We purchased it less than three years ago and now, have sound and it turns on but there's NO PICTURE. Customer service for LG informed me we had no more warranty (hmmm surprising huh?) and said they would send someone out for $190.00 or recommend some local LG repairman... I opted for local and waited all morning for him to come, and after his arrival sometime after noon, he spent all but ten minutes to tell me that it’s the panel and it would be cheaper to replace the whole TV. SMH!!! He charged us $75.00 for that!! I mean, you pay your hard earned money for these products and then you get screwed because of warranty or some other issue, never buying LG products ever!

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    Customer ServiceReliability

    Reviewed April 14, 2015

    I have a defective unit worked and turned on once now will not work. I have called CS 6 times now and get a different excuse each time. I have also requested to speak to someone in the US that understands and can speak English and was told that wasn't possible. I have been waiting over 7 weeks for a resolution. Don't buy from these idiots. Worst CS in the industry. I first called customer service on 2/23 and still no resolution.

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    Reviewed April 13, 2015

    Purchased this tv (LG hdtv model number 50ln5700) on 7-13-2013. Paid $809 for it. On 4-11-2015, this tv suddenly died. Still had sound but a black screen. I have tried everything imaginable and nothing helps. It now will not come on at all. When I use remote to turn it on, The "life is good" flashes for a millisecond and then nothing. Called LG service and talked to **. No help at all. ** says, "Call a service repair company." "No thanks!" As other reviewers on this site have commented, this is either a "chip" or "the panel" and others have said their tv only lasted a short while as this one has (2 years or less.) I will never buy anything with LG on it and I agree with a previous poster, LG=Lousy Garbage.

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    Customer ServiceCoveragePriceReliability

    Reviewed April 13, 2015

    My 55" LG smart TV is not turning on anymore even when I press the power button on the back. I bought it from Costco less than 3 years ago but the warranty expired at 2 years. The Model # is 55LW5700 and the Serial # is 202RMGC2B663. I called LG and their troubleshooting steps did not resolve the problem. They told me I need to take it to a repair shop and get it repaired. Since it is out of warranty, they told me I have to pay the repair cost myself. I am very disappointed with this experience.

    My 6 years old HD Samsung TV that I have it under a covered patio outside (regardless of the hot or cold weather) for over a year now always turns on, but this LG TV that cost significantly more and that was just sitting on top of a TV stand in the living room just quit working in less than 3 years. I will NEVER buy anything LG. When shopping for appliances recently, we chose to forgo the big saving on LG appliances only because of the bad experience we have with their TV.

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    Customer Service

    Reviewed April 11, 2015

    I purchased an LG 60" 1080P SMART Plasma TV (net weight: 77.2 pounds) on December 6, 2014 for Xmas. Less than 2 months and 3 weeks later, on February 23rd at about at 2 a.m., the TV fell to the floor! I called Corporate LG 1.877.543.8325 (many times over) spoke with Rep **. Once again I had to explain the whole thing and he said that he will calling me back after speaking to **, the TV technician (the Tech that came to my house to do a visual inspection of the TV). ** said to me that he didnt see anything I did wrong and that the plastic base gave way. I was pleased with his explanation.

    I received a voice mail from ** saying that he spoke with ** at Service Tech 727.934.1800 and they say that ** said that, he saw that the screws were too tight. But.. ** DID NOT see any screws because the screws were inadvertently swiped up off the floor by my oldest son (21 years old) the following morning along with the hundreds of broken glass decor that TV scattered on the way to the floor. So his statement was incorrect or deliberately misleading. I asked ** how many customers complained about their TVs falling of the base this year. He said 7-8. I asked how were they settled. He said none were replaced by LG. I just wanted a replacement and not a refund. They refused.

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    Reviewed April 10, 2015

    LG TV 50" Model 50LN5400 - The TV's MFG Date is Feb 2013. On March 2015 the picture went out. I called customer service. They told me it would be cheaper to get a new one. Really a 2 year old TV that quits working. I will never buy another LG product again - they are JUNK. Save your money and buy a Samsung.

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    Price

    Reviewed April 7, 2015

    I bought a LED TV, model: LG 42LM7610 and after 2 years I faced a problem in the display. The technician from LG Company in Chennai INDIA, checked the TV and informed me that the panel of the TV is off and the fee for repairing the TV is about 60% of the initial price of the TV??? It is very interesting for me - the TV with this high price didn't work after 2 years.

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    PriceReliability

    Reviewed April 6, 2015

    Hi got the LG TV 47LA7400 in 2013. I have used may be for 100 hr at most throughout the year because I do not have time it. One day I saw a black mark on my TV at the bottom. I contacted LG customer care but they said I have crossed one year so they cannot do anything. I contacted many TV repair centers but they all said that it is a LG TV LED panel issue with is non-repairable. I have bought this TV for $1200 but could not even use 365 day (a year at least). This is really bad.

    This is definitely a manufacturing defect which the company has to fix and also recall such products because the issue cannot be fixed. Companies create defective products and hand them to customers to suffer. If the price of the TV is less then that is OK but with high-end TV where customers pay a lot of price and the product is defective then it is highly unsatisfactory. I am really disappointed with it. I would not recommend LG products to anyone. Also if anyone has the same issue and was able to get it repaired then please let me know. I would appreciate your help.

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    Installation & Setup

    Reviewed April 5, 2015

    Since installation and replacement of the "motherboard" the audio of this set has been very poor. Though I use a hearing aid in one ear, I do not experience the same difficulty with a Panasonic TV of similar age. This problem is especially evident when watching any foreign program. When a DVD (with an LG player) or a Netflix program is played the performance is even worse. I do not plan to purchase another LG TV and may abandon this one for a replacement.

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    Reviewed March 30, 2015

    The TV has a good picture but no sound. It started off with sound stopping after a few minutes of being turned on, now nothing. I contacted LG but no help at all. I'm having to use a sound bar to get sound.

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    Reviewed March 26, 2015

    The model 55ln5500 manufactured in Feb. 2014 and still less than a year since July 2014 has a cracked screen from some internal thermal issue. One day it was turned on and I heard a hiss, sizzle, and pop and a little smoke came out and it turned off. I immediately turned it off by unplugging it and upon turning it on, I was in awe that the picture seemed cracked and broken. I figured LG would honor their 1-year warranty but no, they say physical damage from pictures I sent and have yet to come out and replace it. I hope they do through my rants and if not, don't buy LG. You will get screwed!!

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    Customer ServiceStaff

    Reviewed March 21, 2015

    I was having problems with the picture and called LG customer support. After reading the reviews posted here, I was very apprehensive about the help I might receive but I was very surprised. The first young lady I spoke with was obviously Asian but spoke with very clear English. She was very genial and walked me through the many steps her script called for with the hope that this would solve the video problem, she then passed me further up the hierarchy to be sure that everything had been tried. The next young lady was also very easy to understand and also very helpful. We tried a few other steps and she said she would send a service technician out, which I declined since the problem doesn't start until after and hour of the TV being on. She then gave me a case # and said to call back if the problem wasn't solved and they would arrange for a technician to come out. I couldn't ask for better service.

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    Price

    Reviewed March 21, 2015

    Bought LG TV. Within 2 weeks had blur line down middle of screen. Called service rep. Had to replace entire screen unit which is every thing but the black plastic frame. Would not been cheaper just to replace tv. Well this this lasted about 2 years and now another problem. It won't hold channel. Paid almost 900 dollars for a 2/12 years worth of use. What a bunch of crap junk. Stay far away from LG which stands for life with LG sucks.

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    Verified purchase
    Customer Service

    Reviewed March 18, 2015

    Bought a 55" LG Plasma TV model #50PA5500 from Best Buy in Nov. 2013. 2 years 3 months later the picture went out. That's 3 months beyond the 2 year warranty. Called LG customer service... they were of no help, in fact they were rude. This was my first LG product purchase and it will be my last. Stay away from this company... poor products and even worse customer service. Any company that is not willing to stand behind their products, or offer some help even after the warranty has run - by a reasonably short period of time, is not a respectable company. They do not care about the customer or the products they sell. And from reading all the complaints that can be from online about them - they don't care about their reputation either.

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    Customer Service

    Reviewed March 17, 2015

    My 60' Smart LED TV, which is 1 year and 3 months old has a line going across the screen. I called LG customer service and they only informed me that I would have to pay a repairman to service my TV. I bought my TV in Dec. 2013, and it is now March 2015 with issues already. I will never buy another LG TV. LG TVs are junk. My next TV will be a Samsung.

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    Reviewed March 16, 2015

    I have newly bought an LG LED tv and I am having a sound issue. During watching tv, the sound suddenly goes off and when I zip to another channel the sound comes back and within small time it goes off again. I would be so thankful if you can help me solve this issue because it really is annoying. Thanks.

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    Reviewed March 14, 2015

    I bought LG LED 42-in. 5720 from UAE but once I shifted to India, after 6 or 7 month TV has issue. It's continue switch on off when I started once I tapping on screen or back side it's working OK, then I do factory reset as per customer service center advise, such issue happen from its under-warranty period; but at that time frequency is low. Now such issue happen twice in week. So in that case it has issue with looseness or motherboard panel. LG should repair or replace this without paying. Same problems happened with many customer of LG. LG products are worst. I never recommended LG to any of my friend or relative.

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    Price

    Reviewed March 14, 2015

    I have 32" LG led. It is the worst product I have come across. Immediately after surviving one year's warranty its panel got damaged and its repairing is costing 16000+ which is more than the half of the product's cost. Irritated with service.

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    Customer ServicePunctuality & Speed

    Reviewed March 13, 2015

    I purchased this television 3 months ago. It went out nine days ago. LG scheduled 4 separate 4 hour blocks for repair and no one showed up. I have made 17 phone calls and waited over 6 hours on hold and my TV is still yet to be repaired. LG customer service has been the worst customer service I have experienced in my lifetime.

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    Customer Service

    Reviewed March 12, 2015

    I purchased a LG monitor from Fry's. I opened up the box a month later, assuming it was brand new and working, to find ONE DAMAGED PIXEL right in the middle of the screen. I have been contacting the customer service center for over a week and they're still giving me a run around to send pics to them to see the issue. Except I get no response! And no solution! I got robbed. So if you ever want to waste your own valuable time and money, purchase from LG cause they know how to screw over their customers. What a nightmare! Now I don't even want the problem fixed, I just want my money back and ABSOLUTELY NOTHING TO DO WITH LG EVER EVER AGAIN! So beware of LG because "life's bad" when dealing with that company!

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    Reviewed March 12, 2015

    I GOT my TV over a year ago, I've barley use it lately, I've had one problem after another. Plus, not to mention I'm paying so much for it from ** rent-a-center. Well the TV has a green bar that will go across the top of the screen and it blinks then the TV won't shut off or do anything unless you unplug it. My TV has also had a white screen with black small lines going up and down it and it wouldn't do anything. I would never ever buy another LG again or anything from rent-a-center. They said they'll fix it but never do. -.-

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    Customer ServicePunctuality & Speed

    Reviewed March 9, 2015

    I bought the new 50 inch TV (50LN5320) in March 2015 at Best Buy which was manufactured Feb 2015 (I had to wait because it was on back order). Less than a year the TV would not power on. I called LG and the technician came by and said that it cannot be fixed. He took pics of receipt and said that I would provide his report and copy of receipt to LG and I will get a credit in 5 to 10 days. Called them 2 weeks after, no change with my case. I was told to uploaded receipts... did that 2 times to LG site. It's 2 months later and I'm still calling LG 2 times a week now so I can get my credit. I'm so tired of explaining my case on the phone every time I call... I'm up to 7 reference #s now and they still don't know whats going on. LG agreed that I will be credited but escalated my case but unfortunately I have to keep calling them to get updates on my case.

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    Punctuality & Speed

    Reviewed March 8, 2015

    My LG tv worked ok until about a month after the guarantee ran out. I called an engineer out to look at it. This cost me £150. I am handy myself, but had never been in the back of a flat screen before. He simply changed a capacitor for a higher voltage. Three months later, the thing went off again with the same fault. It was taking longer and longer to switch on when the remote button was pressed. I changed the capacitors (three of them) myself, once again, with a higher voltage. It ran ok for about three months. Same fault again. I replaced the capacitors again, and again with a higher voltage. Again, it broke down after a few months.

    After four changes of capacitors, I finally put in a much higher voltage set of three capacitors. The TV then worked fine and has continued to work for about 5 years. How on earth can LG be so far out with the voltage of their capacitors? It's as if they deliberately created a weak point. I should never have had to change capacitors on a tv that was out of guarantee by a few weeks.

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    Reviewed March 7, 2015

    I bought a TV in 2013. Several months ago it quit working. Today I called customer support. Got a worker I could barely understand. He basically told me I'm SOL.

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    Price

    Reviewed March 5, 2015

    50" plasma has no picture and I've had it for 2 wks short of 2 yr. There's no picture, only sound. I contacted LG and after several calls back and forth and providing copy of sales receipt, they said they would cover the cost of parts, but not labor. I'm afraid how much this is going to cost after reading reviews on the internet about the many people in the same boat.

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    Customer ServiceInstallation & SetupPrice

    Reviewed March 2, 2015

    Hope this mail meets you well. I am writing this email regarding a LG TV 65LA9700-TA (S.No - 404PLWR006025) and the customer service I have attained to date. To explain to you in brief. I had bought a LG TV 65LA9700-TA( on Feb 1, 2015) from LG showroom Anna Nagar, Chennai. It was installed within two days of purchase. The next day as I tried to register, I noticed that the screen constantly went back and forth (flickering), and there was an absence of keypad on the screen. I informed LG service centre of this issue, upon which they sent a technician (Mr. **). He mentioned that the software has to be re-installed and he will get back to me after communicating with the service centre (a video was also made of the issue at hand and forwarded).

    After couple of days Mr. ** had returned to format and install the new software, but the problem still persisted. He told he will talk it over with his colleague on further steps to take. Few days later, I was told that the PCB has to be changed. But I am against the idea of changing the PCB of a TV which I have barely ever used. So I was told to talk this over to the service manager (Mr. **). Mr. ** said I had no option but to change the PCB, if not I had to get a new TV and pay the difference. The reason I bought this particular model was because of its features and good price deal I was getting it all.

    I was point blank given no other option and way he communicated with me was discourteous. I was being compelled to pay the difference in price, rather than being offered a replacement. He cannot force a customer into certain action, but should rather listen to their concerns and provide productive suggestions. I have been shopping with LG for a long time and I know how good your customer service is. But the service I received from Mr. ** was unacceptable. A person in his position should know how to communicate with your customer and keep them at ease. I received a better, in fact good service from your service technician than your service manager. I have waited for almost a month and am still waiting. I would truly appreciate your help with this issue. I would like a replacement for the same model or a tv with similar features. Thanking you.

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    Reliability

    Reviewed Feb. 28, 2015

    TV requires a $900 repair on a $1200 TV. Purchased LG 50LN5700 Smart TV in September of 2013 from BestBuy. February of 2015 the TV goes black. No sound no picture and will only come on flash the LG logo then go off. Called LG and their response was the 12 month warranty is up and I need to take it to an authorized repair shop to be serviced. Found that the LCD panel is bad and needs to replaced. The panel by itself costs $650 and $150 for labor to get it replaced. LG has the attitude that since the year is up on the warranty they have no further responsibility for their product. A 17 month old TV has the most important part of the TV break and they offer no help. Obviously the part was defective and just happened to last 5 months long enough to let them off the hook. That is a terrible company and I want everyone to know.

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    Sales & Marketing

    Reviewed Feb. 26, 2015

    Cannot use wireless headset with this TV. Get nothing but static. Sound system is poor. Voice quality comes across sounding like Donald Duck. I have been told that I need a $500.00 sound bar. Seems like a gimmick to me, if not, then a scam to get LG owners to spend more money on LG products.

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    Verified purchase
    Reliability

    Reviewed Feb. 26, 2015

    I purchased this unit on December 6, 2014 from Best Buy in Grove City. I used this unit daily with no issue until today Feb 25,2015. The unit was on for closed to 5 min when the unit started making noise (like a coffee pot) and started smoking. My son yelled for me to come and look at it. By time I got downstairs to look at it, the entire living room was filled with smoke. The unit was on fire inside the subwoofer and the smoke came out of the sound hole. I grabbed the unit and tossed it into the garage and opened the garage door. It smoked for close to 20 min. I don't really care about losing the unit, I'M so thankful that it DID not catch the house on fire. The couch and the wall show sign of smoke damage but that's it.

    I feel lucky. I was able to get best buy to ship the product to LG to look at the unit. LG was very helpful when I reported the claim. I am contacting my attorney so he can advise me on what to do with the damage and see what my options are. I guess I will have to wait and see if it is defective product or just my luck. I am waiting on Best Buy or LG to contact me.

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    Customer ServicePrice

    Reviewed Feb. 23, 2015

    I have buy LG Plasma TV before 3 years. Last week all of sudden it become faulty having no screen. I send it to the authorized LG repair center. After 2 day they called me the repairing cost Rs 25000 which is almost equal to the price of New TV. When I asked about problem they were unable to identify the same. As per them all parts need to be replaced. It seems quality of product is very poor and repairing persons are not skilled.

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    Customer Service

    Reviewed Feb. 22, 2015

    After sending my son's phone to repair a cracked screen, the phone was returned with the screen repaired but no longer able to connect to T-Mobile's network. I spent hours at T-Mobile following each of the four times I've returned the phone. I have now been trying for two days to get a refund or replacement phone as my 14 year old has been without his phone for six weeks now. Please save yourself trouble and don't buy LG.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2015

    I need to add a hearing loop to my TV so I can listen to programmes. This works fine when I am only using the TV but when I have other inputs to the TV, the sound is distorted. LG representative told me incorrect information prior to me buying the TV. I have followed up with phone calls and emails, all polite but they stopped answering emails without explanation. I have done several checks and the issue is with the TV. OK, the equipment I want to use might be a little different but can't I be the only deaf person who has bought an LG TV. I sent a letter to LG, I thought it might get an answer, but 5 weeks later nothing. My score is one star, I would have given zero if I could. Does anybody know how to get any service from LG?

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    Reviewed Feb. 16, 2015

    The Picture will go and off at times. LG REPLACED THE PANEL WITHIN 5 DAYS. THIS TV'S HAVE A TCON BOARD WHICH IS attached to the PANEL so if the tcon goes bad the entire panel has to be replaced. This is a common problem with LG'S. I bought mine from Costco which includes the 2nd yr warranty which is somewhat of a good thing but then again I rather spend $300 MORE and buy a Sony. Their Quality is better then the rest period LG Samsung etc.... Use cheap components. I would say the longest lasting tv's without any issues is Sony and Panasonic but l always liked Sony better but again didn't have the extra money to throw away and that is why I bought an LG because the LG's look LIKE a SONY KNOCKOFF. LG had an class action about this problem while back. I can it's time for another one but it's obvious they have not addressed the main problem.

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    Verified purchase

    Reviewed Feb. 16, 2015

    I have never owned an LG TV - probably never will. Checked into a motel on East Coast (business) turned on the TV - came on for 30 seconds then obligingly shut off. I have two Zyngas and a Panasonic at home - never a problem. Since this seemed odd; I Google LG and noticed this is common problem. Will inform Motel manager in AM before going to work. They will resolve the problem. Not enough time in life to fiddle with repair technicians. I will just invest in something besides LG products.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 12, 2015

    I bought this TV August 2013. The TV is beautiful, amazing picture and great 3D. BUT just last week the screen just turned black. We still had sound coming out but no picture. We call LG get the "let me transfer you" runaround and after a long time tell me I am 5 months out of warranty. 5 months! I get sent to a local LG rep to repair the TV, after which he tells us our panel is bad and the cost of repair is $800!!! THAT'S INSANE! Might as well buy a new TV! He tells me call LG and they might be able to do something since it's basically a new TV. NOPE. LG did nothing. DON'T EVER BUY LG! They will all break after a year! Who wants to buy a new TV every year? I'm going to Samsung.

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    Price

    Reviewed Feb. 7, 2015

    We bought the TV three years ago and the screen just went black. It will not show anything. The consequences are that it will cost at least $200 to fix.

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    Installation & SetupStaff

    Reviewed Feb. 4, 2015

    Have to say LG HAS THE WORST CUSTOMER CARE SERVICE in the world. PLS NEVER BUY A LG PRODUCT. Bought a new LG 55" TV which had a cracked panel on installation & LG just refused to replace it. Absolutely arrogant behaviour & they surely don't care if they lose customers.

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    Reviewed Jan. 29, 2015

    I brought the television about 2 years ago. I start having problems with the color image and now the volume went completely out. Please don't buy any LG products. It's terrible.

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    Reviewed Jan. 27, 2015

    Purchased a 50LN5400 TV on 12/2013. A week out of warranty the picture went out but still had sound. With the flashlight test you could see a faint picture. I had an extended warranty covered by credit card company. Someone was coming the next day so all was great! No, because I had to contact LG again and they decided to extended the warranty because "it's the right thing to do since it was just out of warranty." First they didn't have anyone authorized in our county so we had to wait. When someone did come to fix he was upset we were 2 hrs away and said he never would of taken the job had he known. Then he lays the tv face down on the tv stand to test it. The repair man tells LG there is no faint picture, which there is because he is trying to get them to cut us a check instead of him having to repair it. He doesn't want to come back to fix it so he takes the tv in his car and that was over a week ago. We have been given nothing but a runaround. I will never purchase a LG product again.

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    Customer Service

    Reviewed Jan. 23, 2015

    I've had this TV since late 2011. I spent about $1100 on it at BestBuy. It was working fine for about two years. Ever since then it has stopped working. It randomly turns itself off and then back on. I had to unplug it because it was driving me insane. LG customer service is terrible and they were no help. I will never buy LG again. Go with Samsung.

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    Reviewed Jan. 15, 2015

    LG 47LN5200 LED TV Sound but No Picture: I bought my parents this TV last Christmas. It has been in use for exactly one year and two weeks when the screen went black. LG says it is out of warranty so a service call and charge is necessary. My parents have had GE, Sony, RCA, and Toshiba TVs that last over 10 years with no problem. In my opinion, the LG is made with poor quality parts and they are trying to get away with what they can and scam the US consumer. Please warn everyone about this company and let's force them to make a better product or sell to a company that will increase the quality. LG = Lousy Garbage.

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    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2015

    I bought a LG 44" LED from Best Buy. Almost month ago when I was watching TV, my TV went off suddenly itself. I tried many times but it did not turn back on. I called customer service and they tried to diagnose it over phone but we still could not fix it. I called customer service about this issue more than dozen times and spend more than 5/6 hours over phone to get some help. I was able to get a hold of somebody to help me and we created a ticket. I have been asked to send them the invoice which came with the TV with all other manuals and warranty paper. I send the invoice. Invoice has all information including price, my name, address and where have been purchased.

    Later on I have been asked to get actual receipt from Wal-Mart. I called Wal-Mart 4 times but they indicated that to find the actual receipt will almost impossible/time-consuming. Fortune 500 company like LG, shouldn't be giving consumer this hard time. Stop buying any LG product - that is only way they will learn lesson. I certainly will tell anyone I know - stay the hell away from any LG product. This is horrible and very poor service.

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    Customer Service

    Reviewed Jan. 12, 2015

    I bought my first 3D TV on 12/10/2014 it was an LG model 60LB7100 within a week it was loosing the picture but keeping the sound, after it had done that a dozen times I took it back for an exchange. I got the new one home set it up the very next day it lost picture but kept sound. I called LG to find out what the problem was and if I needed to get a different TV but found I could not understand the man on the other end of the line. After a 45 minute call, all I could really get from this so called Tech was to not plug this expensive TV into a Surge Protector which made no sense to me. I got the second LG 60LB7100 on 01/08/2015 and it continues to go black. This seems to be an issue with these TV sets and I will not get another one of them and this one will go back too. A 60 inch TV is not the easiest thing to bring in and out and set up when you are in your 70's.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 9, 2015

    LG 50PV450 Plasma TV - I bought this TV about 3 years ago off of a good deal from a local SEARS store to use in my bedroom. The TV has had pretty minimal use, about 1 to 2 hours a night when I am going to sleep. In that usage I had a problem crop up about a year ago where the picture would get extremely grainy, like there was a lot of electrical interference, and it would get a red tint. It went away after I shut off the tv and unplugged it. Well almost a year later it is having the same problem again and this time it just won't go away. It seems like a defect in the tv that rears its head probably a year after normal use, just about when the warranty goes bye bye.

    LG customer service has given me the run around to the point where one customer service rep was condescending and hung up on me, and another rep tried to connect me to their supervisor only to get no answer and he told that the department must be closed so call back again tomorrow. It was about 12 pm PST. I sent an email to them with my complaint and used their live chat only to be given a number that was for extended warranty claims only and they couldn't help so they sent me back to customer service.

    I just want my tv to be the product that I spent 800 dollars on to be. I have had shoes last longer than this tv and they cost 20 dollars. If this is how LG makes their products and then treats the people who buy them then I will never own a product made by LG again. It’s a shame since they seem like good quality company, but I now see that it is an illusion; the wool has been pulled over my eyes so to speak.

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    Customer Service

    Reviewed Jan. 2, 2015

    Last year during Christmas time I purchased a LCD 3D TV from Wal-Mart. Almost 5 weeks ago when I was watching TV, my TV went off suddenly itself. I tried many times but it did not turn back on. I called customer service and they tried to diagnose it over phone but we still could not fix it. I called customer service about this issue more than 10 times and spend more than 5 hours over phone to get some help. I was able to hold somebody to help me and we created a ticket. I have been asked to send them the invoice which came with the TV with all other manuals and warranty paper. I send the invoice. Invoice has all information including price, my name, address and where have been purchased. Later on I have been asked to get actual receipt from Wal-Mart. I called Wal-Mart 4 times but they indicated that to find the actual receipt will almost impossible/time-consuming.

    My one-year old TV is not working due to manufacturer mistake. Luckily I do have another LCD TV in my bedroom I purchased 7 years ago which is Sharp brand. My Sharp TV has never given me any problem in these 7 years. I never had to call manufacturer or any technician to fix it. Before I purchased LG, I had 46 inches Samsung LCD TV I purchased in 2009 February. I sold it to my friend and it is still working like new. I never called Samsung or any technical service for this TV either since the day I purchased.

    What made me upset is such a huge company like LG scared to take the responsibility of their one/two years old product. Clearly the issue is related with manufacturer and it’s almost a brand new TV. As a valuable customer, I was expecting that LG will put all the effort to resolve this issue free of charge. I need to share this bad experience with other consumers and keep everybody aware of that LG is not capable neither manufacture a decent product nor give acceptable level customer service. I sent an official letter to LG 3 weeks ago and never got back a reply. I called again customer service 2 days ago and the customer service supervisor and she hanged the phone off to my face. Overall very bad experience with your company.

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Dec. 30, 2014

    The TV never compared to our Sharp Aquos that we purchased at the same time. Bought the LG 55LE5500 55" from E Bay and warrantied both TV's through Square Trade. The TV was always slow to respond and the remote worked with patience. The Smart part of the TV became obsolete as they just discontinued it. Now it appears that the sensor broke and the TV is frozen at the last settings (volume) that it was on prior to working. The only way that the TV works is if I physically plug it in. The volume is quite low, can't adjust anything. LG won't do a thing but luckily I bought an extended (4 year) warranty through Square Trade. They are so helpful. After they (Square Trade) put me on hold they came back and told me that I can buy a better, similar tv at various stores and cut me a check for $650.00. They even said is that OKAY instead of fixing it. It's not the full amount but with a blue ray DVD player I can turn it into a smart tv.

    I guess I'm one of the lucky ones here. BTW, I was never satisfied with the TV, as mentioned, the picture was nothing great and the response time when working was like my 78 year old mother. Just slower and half responsive. Looking to purchase a Sharp Aquos with my replacement money. Nothing fancy, just a great picture and response time. LG should get out of the TV business. They are ruining their name because their TV's are sub par and their assistance is not much better.

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    Reviewed Dec. 23, 2014

    The TV turns itself on, so I have to unplug it when I turn it off all the time. Also an alert message continually appears in the center of the screen stating "This function not available now". It randomly comes up and flashes for extended periods of time and I am not attempting to do any functions at that time. While this is happening, I can't change the volume. I can change the channel. Has anyone experienced these issues and how can it be corrected?

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    Customer ServiceStaff

    Reviewed Dec. 22, 2014

    I bought a LG tv about 5 years ago. It does not matter what model or size. Here is why. The reason I bought LG was their Web updates. Their sales people told me that this tv would never be outdated because they could always update it from web. I thought great this is the tv for me. So the other day my family decided to try Netflix for the first time. After 1 hour on the phone with Netflix they said my tv needed updated. They told me to call LG. They would take care of me. When I called them, it took their tech about 60 sec to tell me that they don't update this tv anymore. So I said, "Your company lied to me." The tech just kept saying there was nothing they could do for me. So if you are thinking about buying LG and you will be good, DON'T.

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    Customer ServicePriceStaff

    Reviewed Dec. 16, 2014

    I purchased an LG smart TV from JB HiFi and it was working great until 4 days after the warranty ran out. I noticed 2 black dots on the screen and called the LG warranty number and they said out of good will they would extend the warranty and see what the problem is. I had to keep calling and finally they sent a technician out who was private by the name of Impulse Audio Visual. The technician came and removed the TV which he took back to his repair shop. He then called me and stated that the 2 black spots were actually bugs that must have been from manufacturing process. He confirmed to me that because the TV is sealed there is absolutely no way the bugs can get in from the vents and then make their way to the front of the screen as I have already stated the TV is sealed. He then sent a report to LG stating that he was 100% sure the bugs have been in there since manufacturing.

    I have been on the phone with LG warranty department numerous times and now they have come back with they don't think it's a warranty issue. I seem to believe that once again the technician they sent out has clearly stated that he knows it's a manufacturing issue. I have tried with no success to get a copy of the report and LG just keep passing me onto different people whom I then have to explain the whole story to as it seems they don’t record anything in their system. I keep getting the run around. LG then have said that I need to replace the screen at a cost of $1600.00 so I've already spent $2500.00 buying the TV and now they want me to spend another $1600.00, I do not think this is fair. I am asking for some help on this matter and would like to know where do I go from here. Hoping you can help me....

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    Reviewed Dec. 14, 2014

    Right after warranty for this 50PK350 TV from LG, a... worm, a real worm appeared dead, behind the screen front glass, very visible, where its corpse is until now. Ok, I got used to that, but not long after, I noticed a green (most of the time), vertical line 1 pixel-wide, near the center of the screen, a bit to the left. A day or two after that, a second identical line appeared very near the last line. A day or two after, a vertical black bar from top to bottom, some 100 pixels wide appeared on the screen, and then another vertical black bar, about four times the last's width appeared near the left side of the screen. Now a fourth of the screen is totally black, but the rest is OK, apart from the first two, pixel wide lines. I checked inside, it was out of warranty anyway, so who cares, and was amazed by the bad quality of design used in connecting flat wire that integrates a failed IC, to the plasma panel - It was made TO FAIL.

    I wonder how a company with such a product survive. I hope I save some people's money from going to those fraud pockets. People, don't tolerate that kind of theft on your hard earned money. It is deliberately made with time bombs that go off the soonest after warranty is off. I'm sure it is not only LG but MANY manufacturers do the same. Our only defense is informing each other about those tactics, buy only from companies that do not do this. Sorry but I'm very angry.

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    CoverageReliability

    Reviewed Dec. 7, 2014

    As I am certain you are aware, all major producers of consumer televisions have abandoned Plasma for LCD or LED technology - despite the claims made by LG and other manufacturers. Unfortunately the replacement unit (LG 42LD450) has now developed a problem that is causing it turn off at random moments that have nothing to do with the sleep timer, the location of the unit, cables/cords, additional components, and any other items that we have checked by troubleshooting the problem based upon information available in the original manual or at the LG website. We have also performed trouble shooting with the our cable television provider (Verizon HDTV service) and replaced the HDTV box twice in an effort to correct the issue. We have even swapped this unit with another television in our home (LG 32LK330) and the same issue has not repeated itself.

    Therefore ALL indications are that the problem lies within the television unit. Once again I am very dissatisfied with the quality of an LG product. I am cognizant that this unit is no longer covered under the standard LG warranty. But companies such as LG certainly do not make products of the same quality or longevity of days gone by. I would like to know if there is anything LG can do to rectify this situation? Perhaps there is a service bulletin that I am unaware of or perhaps LG has determined this is a common problem and has developed an appropriate solution?

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    Reviewed Nov. 30, 2014

    LG TV Magic Mouse - Now no longer works with BBC iPlayer making it very laborious to access programmes. LG have admitted to me that many video streaming channels cannot be accessed though the adverts still claim they can.

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    Staff

    Reviewed Nov. 25, 2014

    I purchased a LG 55UB850V 55" LED 3D UHD (4K) television on the 22 September 2014. At the same time I purchased a LG BH744OP 3D Home Cinema Blu-Ray system and another LG blu-ray player for a different room at the same time. From day one, the TV has been a royal pain in the proverbial with the longer it is switched on, the longer it takes to respond to the various remote controls (the standard supplied one, satellite tv for volume, blu-ray player remote section for the LG TV's and the Magic Remote also supplied with the set).

    You can press a button on the remote numerous times and be waiting for up to 2 or 3 minutes before the set responds to the key press! As an example to change input from Blu-Ray to Satellite TV, it is a case of pressing the Inputs button - wait 2 minutes for the input list to display, press UP arrow - wait 2 minutes for selection bar to move, press UP arrow again - wait 2 minutes for bar to move, press OK to select - wait 2 minutes for the selection to be made. This is about the time scale after the set has been on for an hour! Straight from power on, the set works as it should.

    LG have acknowledged that they are aware of this problem and the latest software update fixes it. The issue is I have the latest software as confirmed by LG and problem is STILL PRESENT! LG now want me to go through every setting and configuration to find out what is causing the problem!!! If this problem is known then they should know what is causing the problem!!!! Why should I do their staff's job for them for free??? The TV is going back to the store today to be replaced with a NON-KOREAN branded TV.

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    Price

    Reviewed Nov. 24, 2014

    I bought a LED TV, model: LG 47LM76100-TB 22 and after 19 months, I faced a problem in the display. The technician from Goldiran, the representative of LG Company in Iran, checked the TV and informed me that the panel of the TV is off and the fee for repairing the TV is equal to 90% of the initial price of the TV??!!

    It is very interesting for me, the TV with this high price didn't work for me even for 2 years and this is a big cheating from LG Company that sells equipment with problem. Shame on LG Company for this big cheating and I believe that LG is the biggest cheating company worldwide.

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    Reviewed Nov. 18, 2014

    Bought an LG led tv 42 in Feb 2014. It cost me $550. The screen quit working correctly Nov 2014. According to a local tv repair shop, the screen was going bad and said to replace the tv. LG said they would charge a minimum of $250. This was my first LG product, it is also my last!

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    Customer Service

    Reviewed Nov. 15, 2014

    Bought a brand new LG 60Lb7100 TV at Best Buy for 1600$. Used for 3 weeks. The TV start to black out but still have audio. Use flashlight point to the TV. Still see the shadow moving. Have to turn it off and on to get the picture back. Keep happen everyday. Called LG for an appointment with the tech. They set the time around 12 pm to 5pm. Waited at home the whole day for the tech and at 5 the tech call me and told me that he can't come to the house that day. And through the phone he asked me what happen to the TV. I told him the problem and he said he will order part and I have to wait for around 10 days for the part to ship to my house and another tech will contact me?? Terrible service.

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    Reviewed Nov. 13, 2014

    Brought the TV 4 days ago, unpacked it, put the wall hanging brackets on, plug in the power and HDMI lead, lifted it to hang when I saw the HDMI had come loose and then pop out on closer inspection. The housing for the HDMI lead had come out of the back of the tv and had broken. Anybody with broken connecting boxes please leave a note..

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    Verified purchase
    Price

    Reviewed Nov. 5, 2014

    I purchased above TV from Walmart. The box said 50LGLN5100 LED 120hz but it wasn't, was a 60hz which 1/2 response time and about 50% cheaper. LG told me nothing they could do that I'm stuck with it. Explain I'm a cancer patient having to go Houston for treatment. Things are very costly. Didn't want any money just what I paid for. Called 1-800-243-000 ext 7117 (supervisor). Said I'm stuck with it. Ref#** purchased @ Walmart DeRidder, Louisiana.

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    Reviewed Nov. 2, 2014

    TV was purchased one week ago. The TV was working wonderful until this am. The TV turned on and showed the purple screen with lg symbol in full brightness then it goes extremely dim. This includes the menu. It was playing for a few seconds just fine after unplugging it, now it doesn't even do that. There is a very faint picture but not enough to make out the menu options. This is horrible and frustrating to have a brand new TV just stop working. They will be coming out 3 days from now, but I think we may just return it and get a different one. At least it happened now.

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    Reviewed Oct. 29, 2014

    I bought the LG soundbar NB3530A less than 3 months ago. One day as I was watching TV I smell something burning. Then I noticed smoke coming out the subwoofer and immediately I unplugged the darn thing. The subwoofer is now dead in the water.

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    Coverage

    Reviewed Oct. 25, 2014

    I bought a brand new LG 50" plasma TV in July 2014. It only has 1 HDMI socket which did worry me but not enough not to buy it. Today though my satellite connection was lost and on looking I found that the HDMI socket had 'sunk' into the TV and disconnected. I rang LG and was told they will do NOTHING TO HELP to fix it and if I try to use the warranty they will simply say it was 'accidental damage' which means it's not covered on the warranty. They made it quite clear this is their policy on as many 'faults' as possible to exclude their liability! Life is NOT good.

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    Reviewed Oct. 19, 2014

    The TV dims occasionally, making it very hard to see the picture. Also, there is no way to hook up wireless headphones so that those who are having a hard time hearing the dialog have no options to make things better. So, buyer beware!

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    Customer ServiceContract & Terms

    Reviewed Oct. 17, 2014

    Purchased a 24" LG monitor for work in June 2014 and in August it developed a randomly rolling screen and blacked out completely, only way to recover was disconnect and restart power to unit. I contacted LG customer service, described model and symptoms, and quickly was issued RMA number to send unit for repair or "replacement" as LG warranty states. Received delivery of monitor but quickly discovered something was definitely wrong. I received back a REFURBISHED 25" monitor that is 2 full inches shorter in height than the unit I purchased. After contacting LG customer service via email about this "problem" they flatly responded "in this case we're giving you a new one". But what they would not answer to is that even though it wasn't the same class size as I had sent in for repair or "replacement", IT IS A REFURBISHED UNIT, not new!

    I also learned that LG's agreement with Best Buy does not provide for any type of product exchange in store. All warranty & defect issues with this class of products are handled remotely. This was my 1st purchase of an LG monitor product and it will be my last, period. In this experience with LG products, LG products are sub-standard in quality, and LG customer service is really a dis-service to those unfortunate enough to have purchased the LG product. Beware of LG products.

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    Reviewed Oct. 16, 2014

    Our three year old LG washer, under extended warranty with Home Depot, is leaking again and ruining our laminated wood flooring. Home Depot will not honor the extended repair warranty any longer because they say LG won't pay them for the work! They have no idea who will do the work now!! It appears we will have to pay out of our own resources for the work we thought we already paid for!!! Who will honor LG's warranty now???

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    Reviewed Oct. 12, 2014

    LG led tv are garbage. Why doesn't my tv turn on at all? I got to keep unplugging it and plugging it back in and all I get is a blue light - and it doesn't turn on at all. Spend all this money and you get garbage.

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    PriceReliability

    Reviewed Oct. 11, 2014

    Disgusted by LG TV. I purchased a 50inch plasma TV and 1 year after the purchase the TV developed a fault. I contacted them and they arranged an engineer to attend. When they attended, they mentioned a crack in the inner tube and then left. The report stated that there was physical impact to the screen i.e. I caused it which is absolute rubbish. The screen cracked by itself could be due defect of the panel. After going back and forth for a couple of weeks, they are now suggesting that there was excessive force on the top of the screen. Which again is incorrect. I have spoken to an engineer and to get a report to be sent however he states that it would be impossible to determine the origin of the crack and LG TV know that hence I am unable to do anything further to show the defect. I am now in the process of complaining to them and shall also be in touch with trading standards. My advice is simple, never buy an LG TV or product. If that's how they treat their customers then aim is to ensure that whoever goes to buy an LG product to go elsewhere and hit them in their pocket. They cost me 600 for a defective TV. Let me put this in context, I never complain about anything. LG = Loads of Garbage!

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    Verified purchase

    Reviewed Oct. 7, 2014

    I am having a 47" LG TV, product # Lg 47 LA 6900. In the middle of the screen it developed a darker area vertically about 10" wide. Any suggestions?

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    Customer ServiceStaff

    Reviewed Oct. 4, 2014

    I have 2 LG smart TVs - one bought in 2012 and the other earlier this year. Both bought in Panama. NOBODY bothered to tell the local store where I have spent thousands of dollars for building a few properties - a great store and manager. So do you think I would have even considered buying a newer model LG Smart TV if I knew it was locked to the region I bought it??? NO! I am an American living in Panama - no communication was provided to the stores on this region specific setting because as near as I can tell from reading other forums/posts, everyone who has bought one of these TVs is mad - regardless of where you live. In my case I expected a TV like the older model I bought here too - good lord - I won't do any sw updates!!

    I am a US citizen living in as an expat.. I WOULD NEVER HAVE BOUGHT A TV THAT IS RESTRICTED TO LATIN AMERICAN COUNTRIES ONLY!!! What a waste of money or lack of communication by LG to explain the limitations of the TVs to their distributors. A former LG fan - No More unless you fix this.. So stupid, all I have to do is put a Roku or other player on it and I will get what I want. SMART TV NOPE. SMART person - yes.

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    Reviewed Sept. 30, 2014

    LG 7100 Smart TV - We purchased this television in August 2014 and this first one we received was broken from the start. They replaced it on the spot at the store. Well, within 3 weeks, the tv started to have blackouts. Just sitting there watching and all of a sudden all we would have is sound. Called where we purchased and they sent the Geek Squad. Well, the picture comes back on if you turn it off and back on. So, sorry, can't fix it unless it is broken. It was over 2 weeks since we bought it and they just fix things after that. Here we sit with a $1600 television that picks and chooses when to have a picture and there is nothing that either the company we purchased it from or the company (LG) who produces them.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 26, 2014

    Contacted LG Customer Service regarding sound & volume issues with my TV. I do have a LG Premium Care Plan for repairs. After several emails with various people, I was told to call their Warranty Center which I did. The representative was courteous & efficient, took all my info, gave me my claim number THEN explained that they would send me a box in which I was to mail my 42 in TV to one of their "Repair Depots" where it would be serviced & returned in approx. 2 - 3 weeks. REALLY???? My husband & I are in our 70's & we are supposed to wrestle this thing back in a box. We are supposed to be without for weeks. Nowhere in the information listed in my contract does it say that the TV will have to be mailed in. I think the service contract is a joke!

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    Customer Service

    Reviewed Sept. 19, 2014

    Can I just urge anybody to NEVER BUY ANYTHING FROM LG. We saved up to buy a 56 inch tv from them which we spent over €1200 on. After 6 months it broke, the whole screen display went black. The 'lack of' customer response was that the tv would have to be collected in 5 days time, that it could be gone for up to 28 days. That there is no quality standard attached to the repair and that if it goes again after repair if the warranty is up then there is no comeback at all. I wish we had listened to earlier reviews we read, but when you pay that much money for a product and get a guarantee you expect it to last longer than 6 months. You also expect a better quality of customer service than just a quick plaster over the problem. I will stick to trusted brands from now on.

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    Customer Service

    Reviewed Sept. 16, 2014

    Bought a 60PV450UA Dec '11 & never purchased an extended warranty, so much to my surprise that 3 years 9 months later, the LG plasma has picture/color issues. There is ghosting & "coloration" mostly in the middle of the tv from side to side so makes watching hard to do, especially white backgrounds & faces etc. Contacted LG about this & that the tv is extremely hot to the touch on the back panel. First they emailed me back saying they probably could do an out of warranty extended in home repair, requested I send serial # proof of purchase etc, which I did, then they emailed back saying it was too far out of warranty.

    This tv has approx 11000 hrs on it viewing dvds or Dish tv, in a well ventilated area usually with a fan on so not sure why this tv failed, but it has. With what I paid for this tv & that it's not even 4 years old & LG can't make an exception is bothersome but there's nothing to do about but buy another tv which I will and it'll never be another LG! I spent $450 to have it professionally calibrated & when I get a new led tv this time, I'll just keep that money for something else & calibrate it myself. While the pro did an ok job, I wound up changing his specs nonetheless to suit my preferences. I had an Onkyo avr that had the now infamous hdmi board failure & Onkyo fixed the receiver out of warranty at no cost to me. Now that's customer service! LG needs & should do better by their customers imho.

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    Sales & Marketing

    Reviewed Sept. 10, 2014

    I called 1-855-445-5888, Toptiertechsupport which was the first listing under LG customer support. The first rep went thru signing me up to logmein123 and diagnosing my problem which ended in my need to spend $300 for a Microsoft rep to fix my computer's gateway security because somehow the lack of sound on my tv was related to the gateway. The 2nd rep did the same thing. It took me that long to realize I was not w/ LG support, but some scam. I realize now I was.

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    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & Speed

    Reviewed Aug. 21, 2014

    I would like to provide feedback on my experience with LG support and products. I purchased a LG TV back in January 2012 and paid close to 2300.00 for the LG 65LW6500 model. This is a LCD 3D TV that seemed to be pretty good until 8 months later where a service ticket was opened and the main board was repaired under contract. I had to show the repair guy an invoice from the online vendor/Vanns that was delivered with white glove service. The repair guy from LG reviewed it and was finished in under 1 hr.

    The TV died again less than 2 years after replacing the main board and I was told by a local shop it can cost 350.00 to fix it again but wanted to charge me a service fee to diagnose the issue. He said the main board appears to be the issue as it tries to power up and then shuts down. I have an electronics degree and know that with a surge protector, this expensive TV should not need repairs again. I have the following TVs with no issues:

    Hitachi 57F500 rear projection 2003
    Sharp 42 " 2008 LCD

    Walmart Vizio 32 " 2010 LCD

    The LG65LW6500 is on a $100.00 surge protector and it is used a few hrs a day. When I talked with support and I asked to open a complaint as I felt this is a quality control issue, I had to send in the invoice as requested and I provide the same document that was provided to the repairman and was given a case # so I can email the docs to them for review. No call back after 72 hrs. I called in again and said that someone will call me back. Never happened. I called in again and finally was adamant in speaking with someone and they finally got me a live person who speak English and was not named "Andy" from India. They tried to say the invoice was invalid as there was no sales tax and that they could not help. They did not want to help or cared that I spend 2300 on a TV that needs repairs twice in a few years and tried to final an argument why not to help. I have read where others were given a discount as I found from other message forums but none offered here. Not even a crumb.

    My complaint is that I spent a lot of money to have the TV go down again. LG did not care and can only say it's not under warranty which I agree. A service contract protects the manufacturer when they make a bad product in my opinion. I found a used board as new ones are very hard to find and will replace it myself. If this was a car, I would fix it and sell it. Seems like you are better off buying the cheapest model and make them disposable. Never again would I buy another LG product from the way they handled this case or how their products performed. I hope this info helps others when purchasing a new TV. I was also considering a Samsung but that's hindsight. Thanks.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 14, 2014

    I will NEVER again in my entire life buy another LG product.... and I will complain on every website, Facebook, Twitter, etc. that I can find in hopes that I save at least 100 people from purchasing their products. We "thought" we upgraded from our Dynex TV last year (after having it for 8 years... and by the way, it still works great) to an LG 3D TV. Little did we know, we were buying the cheapest quality made. A little over a year after buying it, the TV won't turn on, but the red light comes on indicating that the TV is off. I called customer service, who basically told me too bad. I emailed on their website with my frustration. The next day the resolution department emailed me back and told me to get in touch with customer service that they would fix the issue free of charge.

    I called customer service back on 8/12/2014 and told them what the email stated. The man told me that he set up services for the TV to be repaired on 8/13/2014 from 1-5, after I confirmed THREE times that it would be free of charge for me. I took off from work, where I have only worked 38 days to sit at home for 4 hours. Around 3:30, I decided since I hadn't heard anything from the repair company that I would call and see what if they could give an estimated time to come out. They told me that I was not even on the list. I called LG and talked with a new customer support representative, who apologized and said they could get a different repair team out to fix the issue the next day, which is today 8/14/2014, after I also clearly asked her more than once that this service would still be free of charge. I call that repair center as soon as they opened to make sure everything was set up... What happens you ask?? They DO NOT have me down on the schedule.

    I call into LG customer support and ask to speak with a supervisor. I speak with Teresa, who tells me that I need to verify the serial number, that I've now verified THREE times. I explain to her that I am at work and don't have the serial number with me, that I had already verified it and did not realize that I would need it. She then told me I would need a receipt from almost a year and a half ago and when I told her I did not have a receipt from that long ago, which both customer service representatives told me was fine, that she would no longer be able to help me. When I asked her if she kept receipts from that long ago her response was "of course I do" in a snarky tone. She then proceeded to tell me that they would not honor what they had told me for the past three days and that no matter what I said there was nothing she was willing to do and that there was no one above her that I could speak with and hung up on me.

    I have never in my life seen such horrible customer service. Although I am just one customer, I do have the ability to spread the word to thousands through social media and the internet about the experience that I had, along with several others who have had the same experience. You would think that their customer support would be more friendly and willing to help you, as customer such as myself, is who keeps them employed. I understand LG is a huge company, but if they keep producing low quality products, and then refusing resolution, especially after wasting three days for nothing, they will start losing more and more customers until they go under. I am so disappointed and wish I had just bought another Dynex, since they clearly have better quality products than LG will ever have.

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    Staff

    Reviewed Aug. 6, 2014

    I had the TV for 1 month when it died.... It was replaced after arguing a new TV should not totally die in its first month..... 18 months later the second TV died... Sent it to a local TV repair center and was told it was unrepairable. LG was contacted and then the fob offs began. They offered half the price of the repair for an unrepairable TV..... What part of replace the whole insides didn't they understand?

    Life Sucks as I won't ever buy another of their poor shoddy goods ever again.... And I got banned from their Facebook page because I dared to publish the events and phone calls. Buy at your peril. Life's not good if you do and have to deal with amateurs.

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    Reviewed Aug. 2, 2014

    Bought a 42ln5400 in Dec 2013. Thing just decided to not have a picture - got power, no picture. A $600+ TV should not have this problem. After doing a search online, I'm not alone. Just out 600 bucks. Thanks LGUS. As I understand things can go bad, I also know that they happen from quality issues as well. Hey LGUS make it right. I will never buy or recommend LGUS products, and make it a point to tell everyone I can about your products. Pissed off right before the football season too.

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    Customer Service

    Reviewed July 20, 2014

    Bought TV from hh gregg 1 year and 5 months ago. Screen developed a reddish line in the middle. Called LG customer service, very helpful but determined that screen was faulty. Tech came out and installed new (maybe) screen... TV worked fine until 7/18/14 when a new line developed in same place. 7/19/14 came home to bottom half of screen running like a computer load error, and the line in the middle growing. Called LG again they had me send pictures of both issues. They tell me I need service (duh) but I'm out of warranty. Called hh gregg as I purchased extended service contract, and they're sending a tech Monday. When set is working it works well, but if I have to deal with this issue every year I want a different manufacturer's set, Sony or Samsung.

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    Reliability

    Reviewed July 19, 2014

    I purchased an LG 37" television 1 1/2 months ago. This evening I was watching tv, and the screen went black and the sound disappeared. I tried turning it off and back on. I disconnected power cords and reconnected them. I reviewed the troubleshooting manual and nothing is working.

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    Customer Service

    Reviewed July 8, 2014

    My 60" plasma screen turned black and sent email to company. They responded once stating that they would call. No call, no email. TV is only two yrs old. Worst TV I ever owned. They DO NOT back their product. Can anyone help push forward that their products stink? Never buying any device from them again!

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    Customer Service

    Reviewed July 2, 2014

    I bought plasma 42 inch, model # 42PQ30R in 2009. There was some problem with panel. I called LG customer care # 18001809999 and lodged complaint. Now it's been more than three months, my TV HAS NOT BEEN REPAIRED. I WANT YOU'LL TO PLEASE INTERVENE IN THIS MATTER AND GET MY TV REPAIRED.

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    Reviewed June 28, 2014

    I have owned the 47" LG TV for three years and recently, the HDMI outlets stopped working! The only way for me to fix the problem is to replace the main board myself for about $300 or have it replaced for $500. This is ridiculous. I can buy another TV for around the same price. I own a Samsung TV as well and never had any issues. I will never ever buy another LG product!

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    Reviewed June 22, 2014

    I have a LG 60" Smart TV. NEVER had a problem after 3 years. NOTHING. It works great and always has!!

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    Reviewed June 20, 2014

    We purchased LG TV in dec. 2013. The sound is not working. The tv cannot be fixed in our area in Oriental, NC or New Bern nearby. Walmart takes no responsibility. The tv has to be taken by us to Durham, NC to be worked on. Walmart is only responsible for 90 days. No one is taking responsibility.

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    Customer ServiceStaff

    Reviewed June 19, 2014

    Purchased a new 55 in LG LED tv from Hhgregg on 1/30/14. Everything was fine until 6/11/14 & tv would not turn on with cable remote (which I always use) or tv remote. Had to unplug tv & plug back in then it would come on. This happened a couple of times. On 6/14/14 (Sat) tv turned on with cable remote & after watching for a couple of hours turned it off with same remote. When I tried to turn it on again, would not turn on with either remote. Did the unplug, plug in again & tv came on, but sound only no picture. I called LG Customer Service & was told it would be 6/17/14 before a tech could come to repair. Tech came (a great guy), determined that it was power board, ordered a new one to be delivered the next day. Next day, 6/18/14 (Wed) came & so did new power board & same tech. New board bad. Tech order another new power board to be delivered today, 6/19/14. New board came & so did same tech. New board worked.... but now the only other board on tv NOT WORKING. Have to now order this new board.

    I have been without my NEW tv for 6 days! Called LG & after waiting 30 min on hold finally got to speak to a Customer Service Supervisor (Calvin). Calvin looked up my problem & wanted to know "What my problem was about the way the repair was going?" I explained that my tv was less than 5 months old, & I should not be having a problem this soon. Calvin didn't think I should have a problem within the first two years. But Calvin also said he didn't think being without a tv was such a big deal. Really? This jerk is a TV CUSTOMER SERVICE SUPERVISOR? Maybe the higher powers that be at LG should think about moving Calvin to a different department where the product has more importance to Calvin.

    I'm not sure Calvin is such a valuable asset to the LG tv department when he doesn't watch "that much tv". Seems like he has little empathy (& respect) for those that do. By the way, LG doesn't want to call the tv a loss yet & replace it. So tomorrow will be day 7. Maybe the tv will work tomorrow.... Should have bought a Samsung or Sony (by the way, I still can). I know one thing, after this experience I WILL NEVER BUY LG ANYTHING! WOULDN'T HAVE LG IF THEY WERE GIVING THEM AWAY!

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    Reviewed June 13, 2014

    I purchased a Vizio 40 inch LCD TV and bought the extended warranty for an extra 2 yrs of coverage. The TV started to have a screen strobing problem two months after my warranty expired. A month later my house was broken into and insurance money allowed me to buy a new 50 in LG plasma TV (50PA5500) to solve my problem. I opted to not buy the extended warranty. After only a year and 6 months I am the proud owner of Two large TVs that don't work. The thief that robbed me was smart enough not to take the broken Vizio but stole every other valuable thing I owned. I have started to research both ways to fix my broken sets and to see what others have to say about their experiences with both of these companies.. The internet is full of class action litigation, disgruntled customers and even youtube videos of how to fix these inferior products.

    I have spent well over $2000 in the last 4 and a half years on televisions that should last 20 yrs. I am going to try and fix them myself because after reading all of your comments on dealing with both of these companies service departments, I know I will end up frustrated. If I had the option of spending an extra $50 to buy a new TV with quality parts instead of the cheap one with inferior parts, I would chose to have a good long lasting product. I wish that this disposable mentality would leave our society. I have discovered that the LG plasma TV has a capacitor on the power board that is rated at 1250 and should be higher. I found this on eBay where they sell then for $7 and the rating is 2000. I hope this will fix my problem and maybe I can now have an extra income as a free lance TV repairman so I can buy the next new piece of crap that LG or Vizio produces. At least they are making me learn a new skill set, LOL.

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    Customer ServiceInstallation & Setup

    Reviewed June 13, 2014

    Recently bought the 55" Ultra HD TV 55LA9650 from SharafDG, a reputable retailer here in Dubai, Mirdif Center. The deal says "free delivery and free installation." Upon delivery, no installer came in and was forced to set the 55 inch TV up. Upon powering the TV, no picture came out, and was forced to call in the LG Tech here in Dubai.

    Verdict was the screen was broken, practically dead on arrival. A clear lesson learned that LG should install themselves, and that consumers should beware on touching the TV unless the techs are present. Buyer was practically told that this will not be replaced as this was the fault of the buyer. Defies logic that the buyer will break the TV after having spent close to US $2000 for this lemon. Beware, this is the second time that I have bought LG TVs. They proved either to be a lemon or problematic (going black after a year).

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    Reviewed June 9, 2014

    I purchased a 70 inch tv from LG and in less than four hours of use, picture goes black but still have sound. Figured I had a bad apple and got it replaced with a brand new one from the retailer, and the second time tv lasted a week before it had the same symptom again. Gonna switch brands. I used to swear by LG because I bought other items, but I'm done with them now.

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    Punctuality & Speed

    Reviewed June 7, 2014

    My TV will turn itself off and go to a black screen. I cannot turn it back on. Unplugging it and plugging back in does not work. It will randomly turn back on hours later. The TV is around a year old.

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    Customer Service

    Reviewed May 31, 2014

    I purchased this TV on Black Friday sale for my family 11/25/2013. By January I was calling LG support as the sound level was dropping. LG tech support had we turn off a feature and said it was fixed. It was the self audio leveling feature that balances the sound level. The sound worked for a while. I wound up call LG and after arguing with LG and their bad customer support and bad quality product I had to take time off work to get this TV repaired. When the tech left the TV was working fine. Sound was good. All the ports, HDMI ports, worked. I left for a couple of hours with the tv off. When I came home the sound was completely gone. The HDMI port 2 was dead.

    I contact LG by their chat app as the last call used hours worth of cell minutes. LG states it was the tech's fault he did not fix the TV properly. They are going to send the same tech out that "was to blame". LG make a poor product, does not stand behind their product. I am without a tv for the weekend and possibly more. I will also lose yet another day of pay for their crap. I did get a "corporate number" to LG 1-877-543-8325. Corporate said was they will dispatch a tech. They do not replace and can not reimburse for time lost. They did state call centers are not allowed to hang up on customer which the said supervisor did. With that said I would not recommend an LG product to anybody and will never purchase another LG.

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    Reliability

    Reviewed May 30, 2014

    Like so many other LG TV owners, my TV went black and would not turn on. Calling LG was futile and the internet explained in detail it was faulty capacitors. Sure enough I had 5 blown caps but even after replacing them, the TV won't turn on although the red power light is on. I will never purchase a LG product again as the litigation in 2011 proved they had installed cheap, defective caps.

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    Reviewed May 30, 2014

    How is it the store you purchased from responsible for the performance, or to supply you with a loaner? They didn't manufacture it. Slamming a retailer because they said no to a request for a loaner is really low. I worked for years in the retail industry, and initially we did give loaners out. You know what happened to them? They were scratched, dinged, damaged. We could not sell them after the majority came back. We even had one customer whose cat pissed on the screen. Just try to get that smell out. They run a business, and these days there are very little margins, so nobody can afford to have loaners out there is the field. My own personal experience with LG has been ok. I had an out of warranty set, and they extended the parts warranty as my problem was a known issue.

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    Customer Service

    Reviewed May 28, 2014

    My 55" LG LED TV shows no picture and it seems I'm not the only one with this problem. I've called LG several times but to no avail. Is there a recall on this particular model? 55LV5300 UAA45VLHR.

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    Punctuality & Speed

    Reviewed May 19, 2014

    About six months ago while watching my LG 42" TV screen, it suddenly went black. The sound continued but no picture. At first this happened about every week and one half. Then the frequency time between blackouts shortened. I finally called a TV repair person and he took it to his repair shop and had it for several days but could not find any specific problem. So he brought it back and said continue to use. No charge. It seemed to work fine for about six months and now it is starting to do that again. I have done some internet searches and it seems this problem is not an isolated incident. I have contacted LG and got no satisfaction from them. Now what?

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    Reviewed May 11, 2014

    1 year 7 months to date. Out of nowhere my LG 42'' TV has black lines running through it. I told my wife we should have went with our first choice. Come on, it should have lasted longer than this! Sad thing is I still have the box for it and it's in better shape than the TV. No more LG for me.

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    Reviewed March 23, 2014

    My LG 46LD550-UB TV cost me > $800 but only lasts 3 years. They refuse to repair it. Never buy these garbage products.

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    Staff

    Reviewed March 22, 2014

    I did purchase the extended warranty from LG and this is on The LM6700 55" TV. I have a red line on the left side 1/4 of the way in and this is the third time the same issue has come up. That and the fact (which I didn't even have to tell the tech) the TV shuts off on its own on a regular basis!! The warranty company is replacing the set and they were very friendly to me. I know it must be a serious inconvenience for some people and I myself am not happy to have to go through the process of going to the store to pick out a new set, but the peace of mind LG provides is second to none.

    I will never buy any other brand... in fact we plan on replacing our washer and dryer and even kitchen appliances soon and LG will be our household brand. I did read some of the horror stories here and am sure there's a lot more to it that the disgruntled customers are not sharing, but that's not my concern. I just want to say thanks to the good folks at LG and their extended warranty department for honoring their warranty. I just wish the tech would have removed the old TV as now I have to schedule Waste Management to pick it up. The replacement screen is over a thousand dollars, so nobody I have asked wants to mess with it. Do not buy any TV without spending a little more for Peace of Mind!!

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    Customer ServiceReliability

    Reviewed March 20, 2014

    I've had this LG 55LA7400 Smart TV for 8 months and still having issues with internet connecting. I've called customer support and no one seems to have the right answer for me. I called telling them my main issues is that the TV does not remember your Wifi password. Every time you want to connect to the internet you have to punch in your internet password. They sent out a guy to fix it. After hours of trying and calling LG he came to the conclusion that it was a software issue. So I waited for the next software update. I then updated my software via internet to the latest update. Still nothing!!!

    I called up support again. They told me I had to use a USB stick in order for it to properly update to the newest software. So by the time I went out and bought a USB stick another 2 weeks had gone by and there was an even newer software update. I download to my USB, tried it out and still doesn't work. I called up support again and they told me to wait for the next software update. Are you kidding me!!! Why would the next software update solve this issue if the previous 5 updates didn't. They are sending out another service tech to solve the issue. This has been going on for months. I will update my progress as this continues. Seems like no one at LG knows how to solve a simple issue. What’s so smart about a TV that can’t remember an internet Wifi password.

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    Customer ServiceCoverage

    Reviewed March 6, 2014

    I bought a LG 50 inch smart tv from Currys appro 9 months ago. This was an expensive tv, so I decided to take out a 2 year insurance to cover any problems that might occur. 9 months down the line, I realized that the pause button was causing screen burn in the left hand lower corner. NO problems I thought! So I got in touch with Currys and explained the situation. They then handed me on to the insurance firm who told me that they would take it away for (1week) and change the screen. I asked what if it happens again to which he could not answer me.

    Anyway, I told them ok, and asked if they would be bringing a replacement for the time my tv was being repaired he told me NO. I then explained that it was the only tv in the house and that I WAS PHYSICALLY DISABLED and needed my tv for obvious reasons to which I was told that was not covered in the insurance. What happened to customer relations. I will never buy anything from Currys again and I will certainly not buy an LG TV or other product. Insurance is a joke. Be warned.

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    Customer Service

    Reviewed March 4, 2014

    I purchased an LG Smart TV. Model# 55LN5600 55 series. I got it back in October 2013. It comes with a manufacturer's warranty. About 3 months ago, the TV started having major problems. Such as streaking shaking and blur. TV has true motion problems. To cut it short, the TV has a lot of issues. I have contacted LG and they sent one of their technicians out and I was told to turn my true motion feature off and just use the TV without this feature. And the tech was saying nothing is wrong with TV. Basically I feel that the tech was trained in his job to hard ball the customer to try to get customers to give up. I called again and complained to LG and then they sent a third party repair tech to my home.

    This tech ended up replacing what is called a main board. He stated that TV will work fine now. The next day I have the same problems and they send out the same third party tech and he reports nothing wrong with TV. So I call LG again and I am being told that they won't fix.. After making more complaints, LG decides to send another LG tech out. And this time I am told that tech will spend a longer time looking at TV. This call is scheduled for tomorrow. I hope they fix or replace my TV. Cuz I am very unsatisfied with the product and all the runaround I've been getting. I don't plan on buying anything else from LG. And if they don't honor their warranty as my issues are very real. I am going to try and push this issue as far as I can take it. LG. Bad. Very bad.

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    Customer ServiceStaff

    Reviewed March 1, 2014

    Buyer Beware - I purchased my 55" LED TV at Best Buy in November 2013 for $1,500. In January 2014, a large gray column appeared from the top to the bottom of the screen. LG would not replace our TV with a new one. Under the Warranty, all we got was a refurbished used screen. It's now February 2014 and there is a white large circle at the top of the used refurbished screen. Will be calling again, and getting another piece of crap screen. The customer service is terrible, spent countless hours getting the runaround with uneducated, ignorant people who I could not understand half the time. I will NEVER purchase an LG product again.

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    Reviewed Feb. 24, 2014

    Purchased unit (LG 55" Television) at COSCO. Just 3 weeks shy of 2-year warranty, the television turned off on its own. I called COSCO and in that I had purchased the extended warranty. They suggested I call the warranty company. I called said company and they had me reset television to original factory settings. This past weekend unit turned off on its own. I will be calling warranty company asap.

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    Reviewed Feb. 21, 2014

    We bought a 50-inch LG TV almost 2 years ago. We paid good money and now we're trying to figure out what to do with it! Out of nowhere we would turn it on and it would turn right off. At first after turning off we'd turn it on and it would take another 15 minutes to turn off but now it would just flicker on And off even while unplugged. I feel it's unfair since our warranty has expired that we're stuck with no TV and now we have to find a way to find money to purchase a new one. Total waste of money and time. If they are aware of this problem they should either fix it for free or stop selling TVs!!!!!!!

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    CoveragePriceReliability

    Reviewed Feb. 20, 2014

    Bought an LG 50" LCD TV WITH extended warranty. Two years covered no problems but about 3 months past the warranty expiration, it just turns itself off then back on about every 3-5 seconds. LG acted as if this was a problem they are not familiar with & since my warranty was up it was not their responsibility. The repair guy I took it to said it was the panel which costs $300 just for the part! He said he sees this all the time with LG & because of the cost & defective nature of LG TVs I'd be better off getting a new set! Do not waste your hard-earned money on a piece of crap LG TV. Do your research & read reviews!

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    Customer Service

    Reviewed Feb. 7, 2014

    I purchased an LG 47-inch LED TV online through Dell.com on 12/7/2013. They finally delivered it on 12/20/13. On 2/4/14 about 6 weeks after I received the TV I started having problems. The TV turns off whenever it wants or simply doesn't turn on at all. Contacted Dell who advised me that it's still under warranty with LG then had me contact LG. Sure they'll send out a local repair man to look at the TV. I was feeling hopeful until I read all of these reports. This TV is crap and I don't want it at all even if they can fix it because I can see it will be nothing but problems. Called Dell and they only offer a 30-day return policy FROM THE DATE IT WAS PURCHASED. So even if this piece of crap had broke soon, I'd still be out of luck because it took them 2 weeks to deliver the TV. I bought the TV through Dell's finance so it's not even paid for. Not sure if there is anything else I can do. Going to try to persuade the repair man to tell LG that it's not fixable then maybe I can get my money back? Probably not, they'll just send me another piece of crap TV to replace this piece of crap!!!

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    Customer Service

    Reviewed Feb. 5, 2014

    I have a 50" LG TV that has a flickering screen and then the picture goes black. This occurs randomly and I have contacted LG several times. They have not sent a repair technician out yet to attempt to correct the problem. I have tried several possible solutions recommended by LG through email correspondence, although to date none of these have corrected the problem. The TV worked fine for the first 2 months and then the black screen started happening once or twice a week. The TV is now 4 months old.

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    Reviewed Feb. 2, 2014

    When we turn on the TV, we have a full picture. After a minute or so, the Left side of the picture goes Black. After maybe 5 to 10 minutes, the picture comes back with a line down the middle. Finally, we have a picture, and it works good. The TV picture can be straightened out by thumping it on the back of the set - same side of no picture. This will work as a temporary fix. It will go back to a blank screen, usually after a minute.

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    PriceReliability

    Reviewed Jan. 30, 2014

    I have a LG 55 inch tv that I bought a year ago. All of a sudden it repeatedly turns on and then off. I've tried all the troubleshooting for it and nothing works. It just turns on then immediately back off never showing picture at all. I understand that this is an ongoing complaint from many consumers with this tv. This tv was very expensive tv, 3000 dollars when I bought it and I'm not at all happy that it's no longer warrantied either and now it acts up. If this is an ongoing problem then LG company should fix this free of charge in my opinion especially if they are aware because it's been ongoing issue.

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    Customer ServicePrice

    Reviewed Jan. 27, 2014

    Received LG TV as Xmas gift 2013. One year and 22 days TV stopped working. TV was on & just went off. No sound... no picture. Call LG. Did you purchase an ex. warranty? I assumed LG was a good product. They are junk. To fix it would cost at min. $300. Will never buy another LG product again. Will also tell everyone I know about this product. I am a hairdresser & come in contact with many people. Checked online & find out there are many other complaints the same as mine. You would think they would fix the problem. Buyer BEWARE!!!!!!

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    Price

    Reviewed Jan. 14, 2014

    These are horrible TVs. The picture sells them in the show room but they are nothing but problems. This EXPENSIVE TV cost $3000. Had 2 years and it takes 20 plus minutes to get it to turn on. Push the button light turns blue then immediately turns off. The longer I do it the longer it stays blue until after 20 or so minutes it stays on only sound then I am half way there. I find myself celebrating that it is half way on. I then turn it off one more time, wait 30 seconds and I get picture and sound. I leave it on sometimes for two whole days so I don't have to restart it. JUNK NEVER NEVER AGAIN..

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    Reviewed Jan. 13, 2014

    Television picture goes dark. Still have sound. Problem occurred on thirteenth month of ownership. Warranty was for twelve months. Television cost $800.00 (approx.). Repairs quoted $700.00. Please don't buy LG. Just made the last payment and I got a lemon, like so many others (read online reviews).

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    Reviewed Jan. 6, 2014

    Bought the LG55LW6500. Right after the warranty expired, the TV stopped working. Repairman says the panel is bad and TV is not economical to fix. LG refused to help. Buyer beware. LG makes bad quality products.

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    Customer ServiceSales & MarketingPrice

    Reviewed Jan. 4, 2014

    (From my FB) New Rant. Let's start with, let's boycott LG!!! I have an LG 50" Plasma TV, 50pa5500. Does not work after 1 year. Got sound but no picture. I search the internet on this pig and find out anyone that has ever bought this TV HAS THE SAME PROBLEM! I call LG, they tell me they are unaware of any problems with this model. It's all over the internet, I tell customer support. They tell me that they will not pay for repairs and I am stuck with the cost. That's Bull, 1 year of performance on a product that costs consumers $550 to $600 to purchase. Really?

    Come on here, everyone works hard for their money and expects value from a huge international company like LG. I own 3 other LG TVs and will never buy another of their products. When I worked in the exhibit business, we worked closely with LG, their goal was to be be the number 1 electronics company in the world. Apparently that was only in sales. I recommend, my friends, buy from a good company that stands behind their products. We work hard for our money and deserve more from a global company like LG. Yes, I stated all of this to my LG representative on the phone today. I said, "I hope you'rr recording this," as mentioned when they took my call. I also suggested she google search this issue. Oh, well I got this off my chest. ...and No, I did not buy an extended warranty... a $500 product should last longer than a year.

    It's like this I told them, I have a Westinghouse flat screen TV in my barn, and it has been there for years. Fires up every time in every weather condition. It's freezing out now. It always works. My LG has been in a nice warm house for a year, and seldom was used. LG has got my last dollar. Thanks for listening. Buy something that lasts and makes you happy. I'm going to put my jacket and mittens on and head out to the barn.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2013

    Could not register purchased product. Tried the "Live Chat" which sent me to Customer Service which sent me to Technical. Got absolutely nowhere. The double talk was amazing... like call back in three hours, our computers are cycling. Tried three times to get help, finally asked for a supervisor; named Sue but she never came online to discuss! Have not been able to register and you only have ten days! Left information on the Live Chat and printed the information and told them I feel the purchases were now registered.

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    Reviewed Dec. 4, 2013

    LG TV are junk. I have one and it got a black line in the middle of the TV with 2 pic on it. Try everything to get it off.

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    Staff

    Reviewed Dec. 3, 2013

    I purchased an LG Soundbar to provide better sound for my new flat screen from Kmart. It was the only model available and the electronics drone suggested it. I took it home to set up and found that the only input available was an optical input line. This may be a good sound system. I will never know because though my flat screen supports RCA video and separate audio, HDMI, flash drive, coaxial, and SVGA. It did not support optical cable. It does me no good to be sold a piece of equipment that makes no attempt to be interactive.

    I called customer help and was first told to connect to my TV through the ear phone jack. Another method that my TV supports but the LG item does not. Then I was told that there must be a device that could translate the inputs then send them optically. The help person (drone) did not have a specific suggestion. I then went to RadioShack where the very helpful salesman showed me that there was no device that translates RCA electromagnetic input into optical output, but he had 3 other units that did support multiple input venues at the same price. I will not buy another LG product again and will tell others not to because they don't provide a reasonable product.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2013

    Purchased a TV at Costco. 2 yrs to the day, it discolored breaking the picture in half, obviously a flaw. Calling, taking pictures, sending bill serial no. model no., always hold info your customer serviceman is busy. 20 min on hold for supervisor that never answered. God I'm so sick. The girl, I could hardly understand her English. As seniors we explained that we have never had any DVD etc attached to the TV so the use is very general and this should not go like this. They offered to send someone to repair it for $239.00. Really kinda scared cause somehow with the runaround, what kinda bill will I get in the end? BAD CUSTOMER SERVICE. NEVER AGAIN.

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    Customer Service

    Reviewed Oct. 28, 2013

    Recently bought a 42" LED LG TV first ordered online and was told that I'll be receiving it, within three days. It took about three weeks to arrive. And within two months started to develop vertical dark lines in the left side of the screen. Called customer service, sent out a technician that just turn on and off the TV and diagnostic, nothing wrong with it, that the cable company and the video game console were to be blamed. So still seeing those vertical lines, called customer service second time and we're told that the technician diagnosed the TV as a working unit, but still having the dark lines. Was offered a third party diagnostic but this time I will be charged for that service? So please do not buy LG TVs. You are going to waste your money and your time talking to customer service. Get a trusted brand TV.

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    Customer ServicePrice

    Reviewed Oct. 24, 2013

    I purchased a LG 24" led monitor on Tuesday from a store out of town. I need a new monitor because my old one had stopped working & the store had a sale going on. Two days later when I got home I started installing the monitor on my computer. I found there was no power cord. So I called LG. Was told that they would send me a email that would tell me where to send my sales receipt then in 7-10 days they would send me a power cord. They asked for the serial number on the back of the monitor, which I gave them so they know I have the monitor. I need the monitor now not a week or two from now. The monitor was not cheap. LG products does not care about the buyer. I've had better customer service from cheap brand companies. I will never buy LG again.

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    Reviewed Oct. 17, 2013

    I purchased my 60-inch LG plasma television in November of 2011. The television came with a one-year warranty. Well, it started with a bright spot on my screen then a burning smell and now I can hear what's on TV but cannot watch it. My screen is black. I called LG and was told that my one-year service contract is up and I can pay up to $255.00 depending on what the problem would be. This was a brand new television and out of all the televisions I have purchased throughout my years, this is the only one that has died within two years. I feel LG should fix this piece of crap for free. I've already paid $2000.00 for the TV. I thought I was purchasing quality. However, I will never buy LG again. Never.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Oct. 7, 2013

    I purchased a brand new 47'' smart TV from Best Buy, lug the TV home, set it all up and find out a few days later that the TV doesn't retain any of the configured settings (such as WiFi password) so we packed it up, brought it back to Best Buy who replaced the TV with a brand new one of the same model. Turns out, the second TV has the exact same problem. I called LG and they said they would send a tech to service the TV. They scheduled a repair appointment, then cancelled the appointment and rescheduled for a week later. Once the guy finally got here, it was discovered that LG had sent the wrong part and they had to wait another week to repair the brand new TV. Customer service refused to deal with this over the phone and told me to "write a letter". Buyer beware: You would be better off with Vizio. LG is no longer best in class.

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    Customer ServicePrice

    Reviewed Oct. 2, 2013

    Bought a new 42LD520-UA LG TV in Jan. 2012. Two months after the issue happened with the TV not turning on. Called LG. They said it is a problem with the board and they replaced it as it was still under warranty. Now in Sept. 2013, the same problem started happening. When power is turned on, the TV's red LED light at the bottom turns on but never turns blue indicating a signal and after flashing for a few times, the TV turns off. Called LG and they said that it needs servicing and would cost me a minimum of $150 + parts. How ** is that. Thousands of LG TVs are having the same problem. It is a lemon and they should have fixed the problem. Well, no more anything LG for me from now on.

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    Customer Service

    Reviewed Oct. 2, 2013

    We purchased the 47" LG 3D/Smart TV LM6700 on November 4, 2012. About a month ago we saw horizontal lines from the top to the bottom of the TV about 1/8" apart. Contacted customer service and after 2 weeks of going back and forth with them they sent out the only authorized LG repair service in our area. A person from TV Plus came to replace the display. After about an hour he brought me the paperwork to sign stating that he had switched out the display and went on his way. The TV was not used that night but when I turned it on early in the morning I noticed a small area in the top right hand corner of the screen that looked like an internal crack. I contacted the repair company and after talking to them they basically said "too bad for you" and "one of your kids probably threw something at the TV".

    I contacted LG and explained the situation to them and was told that there was nothing they could do because I signed the paperwork stating that the display was replaced. If someone would have thrown something at the TV there would have to be some sign of physical damage to the area which there is not. No scratches or dents to the screen or to the outside frame. The small crack has now grown to a full crack that goes through the entire TV and we had to unplug it because if it goes any farther it will fry the computer system. So basically a TV that we paid $1200 for less than a year ago is junk!!!!!! As far as I am concerned I will never buy a product again from a company that does not stand behind what they make.

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    Staff

    Reviewed Sept. 16, 2013

    Purchased this LG TV- model 42LD450-UA CUSWLHO on 11/27/2010 from HHGregg. I did purchase the 5-yr extended warranty also. When I purchased the warranty I never thought it would ever be used. I have had the TV less than 3 years now and presently waiting again for the third time for repair technicians to order the main board again and come and replace it. It's really a bit ridiculous to have the Main Board go out in this thing 3 times. I really would just like the entire unit replace I believe it is a lemon and should be replaced. Never again will I buy an LG product or purchase anything from HHGregg. It also took their service people so long to order and make the repairs and I am never offered a loaner TV, just have to do without for weeks. They need to do the right thing and replace this unit for me.

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    Customer ServiceReliability

    Reviewed Sept. 9, 2013

    I purchased a LG Smart TV in Feb 2013 from HH Gregg with a extended warranty to make sure I was covered. In August 2013 the TV went black sound only and I called HH Gregg and they sent us to LG and LG sent us to their Authorized Service Center (Video Tech Center). They came out the 1st time with a defective part then they came back with another part and the TV is still not working. I have called LG four times and they aren't doing anything. I will NEVER again purchase a LG Product.

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    Customer Service

    Reviewed Aug. 30, 2013

    7-month LG TV died, only sound. Their customer service is terrible. No one should buy a TV that costs 1500 bucks and not last at least 5 years. Never again any LG product. 3 weeks calling LG and their repair company says no parts yet. Hate LG.

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    Customer ServicePrice

    Reviewed Aug. 28, 2013

    I have Purchased LG 3D LED TV in May 2011 at a cost of A lac (Indian currency) after doing lot of brain storming and analyzing the back office customer support , Quality control, etc. I was surprise to see a thin line started appearing on my TV few days back. When complaint to customer service center, they stated Display panel need to be replaces. I was shocked to hear that the company of this repute, the Quality system is so pathetic that in two year, the display panel need to be replaced, that to a cost of which need to be borne by me. Can anyone help me in solving this issue?

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    Installation & Setup

    Reviewed Aug. 21, 2013

    Like others in the consumer world, I purchased my LG 60-inch plasma with the belief the set would last at least several years... Little did I know I was actually renting a $2000 TV that would only last 2 years and 6 months before the Main board failed... or at least that's what I'm being told. Anyway, LG referred me to a local LG TV repair person who now has my TV and advised the new main board installed is going to cost me $519. Symptoms of my problem... No picture or a picture that comes on for a very short while before going to a black screen. Like many others out there, I was led to believe these sets would last a few years and did some research concerning repair history before making a purchase. What almost all of us didn't know was these sets don't last much past two or three years. I wonder if we'd be able to seek refunds if our vehicles broke down in a couple of years? End result, I will never buy another LG produce after the rotten service I received from LG's "Support number."

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    Customer ServiceCoverage

    Reviewed Aug. 14, 2013

    Left my 55" 3D LG tv on with a video game on pause. My nephew and I went in to dinner and heard a popping sound come from the tv. It sounded exactly like a pinball when it pops up and hits the glass. Half the screen was gone. There is a very subtle spider web pattern in the upper left hand side of the screen. I bought this television set in March of 2013. It broke in July of 2013. It was manufactured in December 2012. I paid nearly a thousand dollars to have a television for 4 and a half months. LG says if there is any spider web cracks, it's caused by impact damage and not covered under warranty. Nothing impacted this screen. There is absolutely no damage to the outside of the unit. You would think to crack a screen in half, you'd require a significant amount of force that would leave some kind of mark or scratch or dent or divot. $1,000.00 for four months. AND I paid for the extended warranty. Customer service was rude and couldn't have cared less.

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    Customer Service

    Reviewed Aug. 1, 2013

    Be accurate and fair???? I bought an LG 32" TV. Yes, it's no longer under warranty. It has issues when you turn it on.....some days no picture and sound, other, no sound and picture. I started contacting LG before it was out of warranty and the only answer I ever got was unplug it and plug back it. This TV is a lemon - the other LG I have works just fine.

    I guess I'll have to go out and buy a new TV, maybe I can get one that has no picture when my current one does but has sound so between the two, I can watch and hear the TV......wouldn't that be a novel idea....watch and hear TV at the same time. Attorney contact me??? The last attorney I paid $2000 to do something just took my money - that's a whole other story.

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    Staff

    Reviewed July 27, 2013

    I purchased a 47 inch flat screen 47LA6200 TV. It has many features shown on the box in color pictures. The salesman did not inform me that I need a separate $80 Magic remote to use these features. When I went back to the store I was informed that the remote is not for sale retail and that I would have to order it from LG. The salesman said in previous models the Magic remote was INCLUDED. When I contacted LG they REFERRED ME TO AN ONLINE SUPPLIER TO ORDER THE REMOTE. THIS IS A RIP OFF AND A GREAT INCONVENIENCE just to make an extra $80. IT IS ALSO MISREPRESENTATION TO advertise all the features on the box but not be able to use them as packaged! I do not want to be contacted by an attorney but just wanted to express my dissatisfaction.

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    Reviewed July 21, 2013

    I purchased my LG tv MODEL 42LW5300 in March 2012 in Taylor, Michigan. While playing a video game the screen went blank but the power and sound were still on. I contacted LG Customer Service, went through troubleshooting and was told since my television was four months past the warranty I would have to seek my own repair. I am a single mother of four boys and a daughter. For two years prior to my purchase we lived without a television due to a home invasion. I finally saved enough to purchase a tv and thought if I buy cheap I will get a crappy product. So, I buy this tv for $800+ thinking it should be decent. Well no such luck for me and my kids. Any advice? I will be contacting LG consumer complaints as of Monday July 22, 2013.

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    Reviewed July 20, 2013

    Whole half of screen went out. Totally black. I can't afford a new one. I'm on a fixed income so I have no TV now.

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    Punctuality & SpeedStaff

    Reviewed July 19, 2013

    I am disabled so I decided to purchase a good TV that would last. I purchased a large LG TV from BestBuy. $3000. 30 days before one year warranty ran out TV went crazy. Turn it on no picture but sound, or turn on picture looked like you were on LSD. Geek squad from BB came out replaced 2 of 3 cards in TV. Repair man said he should replaced 3 but he only ordered 2. If I still had problem he would replace third.

    A few month later same thing. Called BB and LG. They said sorry nothing they could do. So I have been trying to watch TV when it works. If not I turn on my 15 year old Sony which never gives any problems.

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    Reviewed July 8, 2013

    I bought an LG 55" 3D TV in December of 2011 for $1,900. The TV quit in June 2013. Now it won't turn on. Filed a complaint with LG and they gave me a case number. Told me I need to find the original purchase receipt and I can buy an extended warranty so I can get it fixed. The day after I filed a complaint with them on the TV, my brand new $900 LG washing machine is leaking water all over my floor. So now I will be filing another complaint and getting that fixed under warranty.

    I used to think LG was a good company, but after all the failures I've had with LG, I seriously doubt I will buy LG again. Oh yeah, did I mention I also had an LG 21" computer monitor that failed right after a year, just after I bought the TV? If it would have failed sooner, I would have questioned buying the TV and the washer. When I get the washer repaired, I will submit another review.

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    Customer Service

    Reviewed July 7, 2013

    My wife and I, in our 60's, received our first flat panel TV for Christmas. Unfortunately, it was a 42inch LG. Within two and a half years of receiving it, the TV lost both its picture and sound. A local TV repair shop said the "motherboard" was shot and it would be approx. $450-$500 to repair. Could this be a case of planned obsolescence, or a way of encouraging the sale of extended warranties? After numerous phone calls, e-mails, faxes, and letter writing, the LG Corporation failed to reply.

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    Reviewed July 2, 2013

    This is a hotel and we have over 112 LG TVs that have had to go back to repair even through LG is having them repaired. That is not the point. We now have the ones that have been repaired going bad and sending them back for repair. I think LG is only waiting for the warranty to go out; then they won't have to worry about fixing them. I think they should be forced to replace them.

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    Reviewed June 23, 2013

    2 out of 2 LG TVs went bad. One within a few months of purchase, and another one, a 42" went bad after 15 months. Never again will I ever purchase an LG product. Are these made in South Korea or North Korea?

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    Customer Service

    Reviewed June 19, 2013

    Since purchasing an LG 50” TV from HHGregg, I've had the circuit board replaced and the TV is not even 3 years old. Now since having the circuit board replaced a few months ago, it’s out again. I called LG and they all but said it was my problem to fix and there were no recalls on my TV. However, I do see there is a class action lawsuit in Nevada but think the lawsuit would be open for all since the problem is so widespread.

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    Customer ServiceCoverageStaff

    Reviewed June 18, 2013

    I purchased the LG PLASMA TV 50PA5500 from Kmart.com to be picked up at Flint, MI store. It was transported by enclosed truck to cabin in St. Helen, MI and left in the box because of cold temps in northern MI. In May, I opened the sealed box and proceeded to assemble for use. When I pulled the protective cover off, I noticed cracks over the entire screen with glass pushed outward at the bottom. I never plugged in the TV. I contacted LG Customer Service and explained the problem. They sent out a tech to take pictures and ended up using mine because his camera sucked.

    Two weeks later, the tech called and asked for more pictures of the entire TV even though all pictures sent covered the entire TV, went by up north to the cabin and took more pictures he sent in. Two weeks later, he called and told me I needed to call customer service. The tech service at LG determined that damage was caused by shipping even though I showed them TV had no exterior damage and box had no exterior damage and service tech verified all of this himself. When I asked to escalate the problem up to the supervisor of customer relations, they connected me with a person named Tish who said they do not cover cracked screens.

    When I asked why they sent a rep out to look at the TV then, she didn't know why. When I asked how she knew it wasn't damaged at the company before packaging, she said she didn't. When I asked to talk to the tech who made a decision on how it was damaged to find out how he/she came to that conclusion, she told me that was not allowed. So bottom line is I purchased their product, transported it home according to their recommendations upright in my truck transported over highway with blankets for cushioning on sides. I explained to them that I left it in box until spring time when temperature warmed up to keep it protected until I was ready to use.

    This is not my first flat screen. I have purchased 2 others, one 50" and one 65" and had no problem shipping, carrying or setting up during the same month of December. The only difference is this one is from LG; the other 2 are in my regular home and still working fine to this day. I was not offered or knew it should be inspected at the store before taking home or I would have to verify it was unbroken at that point. I have been a longtime customer at Sears/ Kmart better than 30 years now but will not make another purchase from them again since they won't back up their customer even though on the first page of their receipt from Kmart.com, it says and I quote, "If at ANY time you are not satisfied or need additional assistance, please contact 1-800-689-4461," which I did and they told me there was nothing they could do for me. I guess it's easier to say than it is to practice.

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    Customer Service

    Reviewed June 18, 2013

    I have been contacting LG r/t my TV shutting off for 4 months. Two times, a TV tech has looked at the TV and stated no problem was found... It took them 2 weeks last time to to even contact a tech. They FORGOT me. The TV may stay working correctly for weeks at a time & then started again... in the last 24 hours. It has NOT been on longer than 10 minutes at a time & shuts off. I contacted LG again today. Another tech is to be called. I spoke to a supervisor today. I told her that this was unacceptable AGAIN. She asked if I was refusing the service call. My answer was, "NO, I want the service tech." For 4 months, I have erratic TV, or no TV. I will await the TECH AGAIN!

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    Customer ServiceStaff

    Reviewed June 10, 2013

    Well I also purchased a 47LX6500 smart TV and have had problems with my cable DVR box ever since. I have Comcast and they continue to replace the box, but keep having problems. There have been a variety of the TV not recording, picture having tile like appearance when no bad weather in the area, and now their remote locks up and you can only adjust the volume, but not anything else on the remote will work. Comcast told me after 4 service calls (two off the record by the repairman himself) that I should send the TV back because they have had other problems with their TVs. LG says it is their problem, not the TV, and no recalls on the TV.

    I am so sorry that I paid all this money for a TV that now does not work. It is our main TV, so what am I going to do? They will not come back out unless I keep paying service calls. I called Comcast today and their Asian girl said not their problem. She was not very helpful or concerned about my problem, only kept reminding me it is no longer in warranty (purchased February 2012) from QVC. Too bad because we are getting ready to redo our kitchen and was told LG appliances are the best buy because LG makes their own electronics, so their things are the best and least repairs. NOT SO. $1,600 wasted! Get me into a class action suit.

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    Customer ServiceInstallation & Setup

    Reviewed June 5, 2013

    TV is only nine months old, and the picture on the LG Smart TV went very dark in the top left-hand corner. Called customer service center and went through several picture tests with the tech on the phone, none of which solved or diagnosed the problem. We were referred to a third-party repair company of which we requested not to be, as we wanted direct service from the company. Was told this was not possible, but to call back in a few days. I explained this is very frustrating as this initial call was over 40 minutes long and wanted to easily set-up a service call. Was told this was not possible; therefore, we are still waiting to have a service call appointment set up.

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    PriceReliability

    Reviewed June 3, 2013

    LG make TV model 42LW5700. Wrt the above, a month ago I have found that there is no Video display, no Signal and no Image in my TV. Subsequently, your Service Engineer attended to the complaint and said that the total panel has to be replaced which costs Rs.30,000. This is an absolute shock to me as the panel cost is almost equal to our buying cost of the TV. I have purchased the referred TV in AUSTRALIA on 21-01-2012, and brought to India on 29-01-2012 after paying Customs duty. Relevant invoice and customs duty receipt are enclosed here with and the TV has hardly worked for a year.

    If these panels fail within one year and are to be replaced for any problem and the replacement cost is as high as Rs.30,000 means I get a strong feeling that these TVs are not reliable and servicing costs are exorbitantly high and literally unbearable. This will definitely reduce the brand image of LG overall to me as well in my circle probably to anybody. I have been also using LG make refrigerator, which has been purchased in India. As a last resort, I request you to consider a special price for me and make my TV operational at the earliest to revive my faith in your Products and Service.

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    Ease of Use

    Reviewed May 20, 2013

    My father bought a 3D TV 42LM7610 from Abu Dhabi and brought it to India. After a month's performance, the display had some problems. It showed the LG logo but no visual after that, only the sound. So as the warranty card mentioned warranty in India, I just gave the thing to the service center and after two months, they gave the product back with a new display as they say. They didn't know how to resolve the problem. They changed each and everything in the TV and lastly, they changed the panel and found out that the panel was wrong.

    So I went and tested it. It was okay so I told them to pack it. I went out to sign the papers for the warranty claim. So after that, I took the TV and came home. When I opened and turned it on, it had a crack inside the panel. The panel inside was having some play and when I touched the left end of the panel, the right end was coming up. The service persons said that I broke the item but the item was carefully picked up by me, so there is no chance. How did that happen? They say that there is no claim for the device. Is there a chance that the panel being not in position, it would break inside? Please, please help me.

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    Punctuality & Speed

    Reviewed April 2, 2013

    We bought a small LG (akb73655848) yesterday for our bedroom. Last night, when we went to bed, we tried out our new LG TV and it worked great. I set the sleep time for 120 minutes and fell asleep. This morning, I woke up, the TV was off (so sleep timer worked, yay!) and the red standby light was on. I tried to turn the TV on and nothing. I replaced remote batteries, unplugged the TV, tried using TV button and remote ... Nothing. I've now read countless bad reviews on LG TVs and many are of this same problem. I'm returning this POS today. Thankfully, ours did it so quickly so we can take it back. It's craptastic.

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    Installation & Setup

    Reviewed April 1, 2013

    I bought an LG Smart TV 3 months ago. On the box is written in large letters, "Smart TV: Easiest access to unlimited content." That same phrase is found 255,000 times on Google and is prominent on LG's website and advertising. When I attempted to access the web, the TV would not play legal content provided by Amazon, ABC, NBC, PBS, and others. When I called LG Customer Support, they advised me that those sites use Adobe Flash Player and an updated version will be sent to my TV in March (3 months later). After the update was installed, I had the same problem and LG has offered no solution. By waiting for the update, I now have a TV that the dealer will not take back, since it is now 3 months old. I want LG to refund my purchase.

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    Reliability

    Reviewed March 25, 2013

    This morning, we were having our coffee at 11:40 a.m. and turned on the television. It was on for about 5 minutes when we heard a loud pop and it shut off. We checked the breakers (it was the only thing on the breaker but you know when you hear a pop, it usually is always the breaker so ...). We then unplugged the cords leading to the television, plugged it back in after a while and tried turning it on again with the remote and there was nothing. Then we tried turning it on manually without the remote and nothing.

    We went on line and found your site as well as countless other sites where people have complained about the problem with the LG televisions along with horror stories about getting help from LG. When we bought this, it was in a holiday sale for $597 at Fry's in Houston, Texas. The Television has not had more than 500 hours of use. It has been on our wall now in Las Vegas for approximately 2 months. We bought the TV in 2009 or 2010 and, of course, my husband's troubleshooting indicates it is the main board as we've tried everything else.

    There should be a lawsuit against LG demanding a recall of its clearly defective units and, we will not be buying any other LG products unless they handle the situation satisfactorily. Consumers should not be ripped off this way. We shouldn't have to spend money on TVs and then bet (by buying insurance i.e., extended warranties) that the things aren't going to work. This is completely outrageous.

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    Coverage

    Reviewed March 14, 2013

    I bought a 50" TV and the TV stand snapped in half. They will not cover it as the warranty is 2 months past the year mark and because they cannot determine what caused the stand to break. They will only send out a tech if I pay for it and as they said, they will not cover it anyway. I have spoken to several executive supervisors to which they are all the same.

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    Reviewed Feb. 15, 2013

    The left half of the screen is black after a few months. No help is forthcoming.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 12, 2013

    What a joke LG is. I received a brand new, sealed 47" LED LG TV for Christmas 2012. Today is January 11, 2013. I've contacted LG numerous times over this issue, sent them pictures, and they "finally" sent a tech out yesterday. The tech was here for 15 seconds. Once he saw the issue, he immediately said they wouldn't cover it and if he replaced the board, he'd get in trouble because of it. I showed him numerous examples, and his mind was made up almost immediately, so I escorted him out. After a dozen emails back and forth, pictures with rules next to this black spot (in the middle of the TV) and there is still no love from LG.

    This company's a joke and I would steer very clear of them. I've got 3 other flat screens, even a Pioneer Elite that's over 11 years old now without an issue! I also have a 58" Samsung plasma that was actually almost 2 years out of warranty and I had an issue with it; Samsung replaced the entire unit within a week with very little argument from me. I was accused of enlarging images emailed to LG, also accused of showing the tech something "recorded" to show the black spot, when in reality, all I did was rewind live TV because the image on the picture at the time was something with a night scene.

    These people are a joke and if you buy an LG after reading everything I've said, or the hundreds of others on this page, you deserve all the BS you're most likely going to go through, days, weeks, months later and are very foolish... LG also makes numerous other brands, so be careful with your next expensive purchase! Good luck!

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    Reviewed Dec. 29, 2012

    My husband and I purchased the LG 32" LED flat screen at Best Buy online just over a year ago as it was our Christmas present to each other. On December 27, 2012, it would not go on. So looking closely at it, I found the screen was cracked all the way up. We have no children or dogs that could have moved it slightly, but it’s hard to believe that would cause the screen to crack. I picked up a Toshiba at hhgregg yesterday but will never buy an LG product again. I also bought an LG room air conditioner last summer and it is not as good as the one it replaced.

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    Reviewed Dec. 18, 2012

    We bought a new LCD LG model 55LM6200 a month ago, and it broke in a week! The television couldn't start up. It's just very disappointing. We bought it in Best Denki in Grand City Mall in Surabaya, Indonesia. We asked for an exchange for the TV but there is no stock in the store. We must wait until the end of the year to get the replacement. We're very disappointed in this.

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    Customer Service

    Reviewed Dec. 14, 2012

    I purchased two (2) LG 26" LCD TVs back in 2008. I spent over $1,000 for them. One, I purchased for a family member and it failed (blacking out) after two years. I gave mine to her and now it failed. I wrote letters to the USA Corporate Headquarters and their reply was basically sorry, it's out of warranty. I bought the TV's based on what I thought was good quality and service, and now find it was without doubt the worst electronics purchase I ever made. Both TVs don't work - $1,000 down the drain. Now that I know it's a more widespread problem that LG is certainly aware of, I plan on getting compensation. I'm very much a big business supporter, but LG is clearly not a consumer-friendly company and crossed the line. I will join any class action and pursue even further until I'm compensated.

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    Customer Service

    Reviewed Dec. 8, 2012

    We paid top dollar for what we thought was a top-of-the-line TV. The television came with a 12-month warranty. What a joke! After 14 months, it stopped working. It will not turn on. I called LG and received no help. Save your money and buy a cheap TV. At least that way, if it breaks, you can get a couple of them for the price of one LG. It's a horrible product!

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    Staff

    Reviewed Nov. 29, 2012

    We had a power outage and when the power came back on, my TV didn't. I had called LG and they gave me a number to a repairman to fix my TV. I only had my TV for almost three years. I paid all that money for this TV and LG couldn't have someone come look at my TV without me paying them money. This company needs to go out of business. They are not treating their customers right.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed Nov. 22, 2012

    I purchased an LG LCD/LED flat-screen television in January 2012. In late June or early July, the television stopped turning on. I contacted LG and a service contractor was dispatched to repair the television. It was approximately a week between when the television broke and I contacted LG and when it was repaired. During the week of October 1st through October 5th, the television broke again (the brightness level began flickering and an intermittent blue bar, approximately 1/5th the width of the screen, appeared vertically down the side of the screen and I do not recall exactly which day the problem started). I again contacted LG and again a service contractor was dispatched to repair the television. The service technicians arrived on October 10th, at approximately 1pm, and again repaired the television.

    Shortly after they left, I found that the television would go blank after it had been on for a while. The length for which the picture would remain on varied, but it seemed to last longer if the television had been turned off for a while. The blue light in the lower right hand corner remained on (it didn't turn to red) so the television was on, but there was no picture or sound. I called the service contractor who stated they would need to order a part (the contractor returned and tried to fix it with what they have but the problem remained). I then contacted LG to report the problem in order to make sure it was documented and to find out exactly how many times I would have to go through this before LG would admit they sold me a defective television and send me a new one.

    I found my experience dealing with LG's customer service to be extremely frustrating. The representative Mary, who I initially spoke with, was unable to assist me so I asked to speak with a supervisor. The supervisor I spoke with, whose name I cannot recall, seemed to be determined to do anything except assist me. I asked her how long this was going to go on, how many times I was going to have to go through the aggravation and inconvenience of having my television broken before LG would take responsibility for the lemon it sold me. The supervisor seemed determined to place the blame on anyone except LG (me, the service contractor, the retailer, Amazon), anyone except the company who actually manufactured the defective product. She kept insisting (in a deliberately obtuse manner) that she "cannot predict the future." I wasn't asking her to predict the future; I was asking her how much aggravation and inconvenience I would have to go through before LG would provide me with the product I paid for: a functioning television.

    Since the first supervisor seemed to be deliberately refusing to assist me, I hung up and waited a couple of hours so that I would not be furious when I tried again. Once I had calmed down, I called back to LG's customer service phone number and asked to speak with a supervisor. I spoke with Candace who was just as unhelpful as the first supervisor I spoke with. I asked Candace to have the part that the service contractor needed shipped overnight, so that they would be able to return and fix my television the next day, October 11th.

    Candace refused and again attempted to shift responsibility for rectifying this problem to anyone other than her. She stated that shipping was between the service contractor and the parts department and when I asked her to contact either or both to ensure that the part would be here the next day - she refused. I asked her to connect me with the parts department, so that I could speak with them about having the part shipped overnight, and again she refused. She informed me that the parts department does not converse with anyone as unimportant as the consumer.

    I then wrote a letter to LG explaining the situation and how upset and frustrated I am by it. In response, they sent me several "canned," form-letter type responses that did not help in any way in resolving the problem. I called the service contractor on the Monday following the most recent breakdown, October 15th, to see if they had even received the part and they had not. They contacted LG's parts department and were informed that the part had been shipped "recently" and did not have a tracking number. Since they ordered the part on the previous Wednesday, I do not know why it would only have been shipped "recently" on Monday, six days later.

    I continued to write to LG, requesting that my letter be forwarded to someone in a position of authority, and was continually assured by the customer service team that no one in authority is interested in resolving this problem, so they would not bother them with my letter. I was, after a week of back and forth correspondence, eventually offered a 3 month extension of my warranty. When I responded that, at the very least, considering all of the time I have spent and inconvenience I have been put to as the result of their having sold a defective product (and the fact that I no longer have any faith whatsoever that this lemon will continue working for more than a few months at a time), I would like them to extend my warranty for a full year. I was told that they couldn't possibly extend my warranty by a year because they don't offer extended warranties. So they can extend the warranty by three months, even though they don't offer extended warranties, but not by a year, interesting.

    A couple of days after receiving the offer of a three month extended warranty, and the assurance that Amber was the absolute highest authority I would be allowed to speak with, I received an email from Stacey **, Manager/Executive Services/CAG, who offered me a six month extension on my warranty. I wrote back to her explaining in detail why this is not acceptable. I no longer have any faith in LG's product whatsoever, and I have put hours and hours into dealing with a television which seems to refuse to function for more than a few months at a time. Every time it breaks, I have to take the time to call LG customer service and report the issue, wait for them to contact the service contractor who I then exchange several phone calls with, and then take time to be in my home when the service contractor comes to fix the television and wait for them to finish before I leave.

    Frankly, it's all a massive inconvenience and it's only been kept from being more of one because I work a non-standard schedule. If I worked a normal 8am-5pm schedule, I would have had to take time off from work every time the service contractor came to fix my television. As it is, I work a graveyard schedule so I am not working; I am sleeping when they call and when they are available to come fix my television, which means that my sleep schedule is interrupted, and anyone who has ever worked a graveyard schedule knows how difficult it is to get enough sleep under the best of circumstances.

    As far as I am concerned, the television should have been written off as a lemon after the third malfunction and replaced. As I stated before, I no longer have any faith in this product and I anticipate having to replace it not long after the warranty expires. I do not believe it is unreasonable to expect that a new television last, at the minimum, two years so I do not believe my request for a full year extension of my warranty is unreasonable, especially since as far as I am concerned, it should have already been replaced as defective. After writing the above response to Ms. **, she ignored the issue for a little over a week and then wrote back to me, in a rather dismissive manner, stating that she was sorry I am not satisfied and hopes that I will reconsider. This is not acceptable so I filed a complaint with the BBB.

    After delaying for over a week, LG responded to my complaint stating that all electronics "require service" and are subject to "occasional failure." I responded by pointing out that three malfunctions in as many months for a television that is not even a year old is far beyond an "occasional failure," that it is in fact a lemon. LG responded to that by claiming that my television has not failed three times. They claim it has only failed twice (as though that would be acceptable for a television that is less than a year old), which is apparently their way of avoiding having to take any responsibility for their defective product. Apparently to LG, two malfunctions that happen one right after the other are only one malfunction, even though they were two separate problems requiring two separate parts to be replaced, and they expect me to accept that three now equals two.

    Uh, no. In the normal world, three does not equal two and up is not down. My television broke three times. I should know since I had to deal with the hassle, and has had to be repaired three times. LG's creative math does not change the fact that this television is a lemon and should have been replaced and it does not make their actions any more acceptable. I am now stuck with a lemon of a television that I expect to start throwing sparks or performing some other interesting trick at any time, and which LG refuses to replace. All in all, LG's response to this matter has been terrible. I strongly urge anyone planning on purchasing any electronics in the near future to avoid LG products at all costs. The frustration you will experience and the time you will spend trying to get your product to work will not be worth it in the long run. I can tell you this from personal experience. LG's complete and total refusal to accept responsibility for their products is maddening.

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    Reviewed Nov. 13, 2012

    Don't buy LG TV. I've had a terrible experience with mine. I bought it at Sears in July and after 2 months of use, it shut off by itself. I reported to LG customer service. They sent a repairman after a month and they replaced the power supply board, but that was not the problem. They said they have to come again to put another board. I am still with this broken TV for almost two months. If you read this review, it is better to buy another brand.

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    Customer ServiceStaffReliability

    Reviewed Oct. 22, 2012

    I purchased an LG LCD/LED flat-screen television in January 2012. In late June or early July, the television stopped turning on. I contacted LG and a service contractor was dispatched to repair the television. It was approximately a week between the time the television broke and me contacting LG, when it was repaired.

    During the week of October 1st through October 5th, the television broke again (the brightness level began flickering and an intermittent blue bar, approximately 1/5th the width of the screen, appeared vertically down the side of the screen and I do not recall exactly which day the problem started). I again contacted LG and again a service contractor was dispatched to repair the television. The service technicians arrived on October 10th, at approximately 1pm, and again repaired the television.

    Shortly after they left I found that the television would go blank after it had been on for a while. The length for which the picture would remain on varied, but it seemed to last longer if the television had been turned off for a while. The blue light in the lower right-hand corner remained on (it didn't turn to red) so the television was on, but there was no picture or sound. I called the service contractor who stated they would need to order a part (the contractor returned and tried to fix it with what they have but the problem remained). I then contacted LG to report the problem in order to make sure it was documented and to find out exactly how many times I would have to go through this before LG would admit they sold me a defective television and send me a new one.

    I found my experience dealing with LG's customer service to be extremely frustrating. The representative who I initially spoke with, Mary, was unable to assist me so I asked to speak with a supervisor. The supervisor I spoke with, whose name I cannot recall, seemed to be determined to do anything except assist me. I asked her how long this was going to go on, how many times I was going to have to go through the aggravation and inconvenience of having my television broken before LG would take responsibility for the lemon it sold me. The supervisor seemed determined to place the blame on anyone except LG (me, the service contractor, the retailer, Amazon), anyone except the company who actually manufactured the defective product. She kept insisting (in a deliberately obtuse manner) that she "cannot predict the future”. I wasn't asking her to predict the future; I was asking her how much aggravation and inconvenience I would have to go through before LG would provide me with the product I paid for: a functioning television.

    Since the first supervisor seemed to be deliberately refusing to assist me, I hung up and waited a couple of hours so that I would not be furious when I tried again. Once I had calmed down, I called back LG's customer service phone number and asked to speak with a supervisor. I spoke with Candace who was just as unhelpful as the first supervisor I spoke with. I asked Candace to have the part that the service contractor needed shipped overnight, so that they would be able to return and fix my television the next day, October 11th. Candace refused and again attempted to shift responsibility for rectifying this problem to anyone other than her. She stated that shipping was between the service contractor and the parts department. And when I asked her to contact either or both to ensure that the part would be here the next day, she refused. I asked her to connect me with the parts department, so that I could speak with them about having the part shipped overnight, and again she refused. She informed me that the parts department does not converse with anyone as unimportant as the consumer.

    I then wrote a letter to LG explaining the situation and how upset and frustrated I was by it. In response, they sent me several "canned," form-letter type responses that did not help, in any way, in resolving the problem. I called the service contractor on the Monday following the most recent breakdown, October 15th, to see if they had even received the part and they had not. They contacted LG's parts department and were informed that the part had been shipped "recently" and did not have a tracking number. Since they ordered the part on the previous Wednesday, I do not know why it would only have been shipped "recently" on Monday, six days later.

    I continued to write to LG, requesting that my letter be forwarded to someone in a position of authority, and was continually assured by the customer service team that no one in authority is interested in resolving this problem, so they would not bother them with my letter. I was, after a week of back and forth correspondence, eventually offered a 3-month extension of my warranty. When I responded that, at the very least, considering all of the time I have spent and the inconvenience I have been put to as the result of their having sold a defective product (and the fact that I no longer have any faith, what-so-ever, that this lemon will continue working for more than a few months at a time), I would like them to extend my warranty for a full year I was told that they couldn't possibly extend my warranty by a year because they don't offer extended warranties. So, they can extend the warranty by three months, even though they don't offer extended warranties, but not by a year. Interesting.

    I am now stuck with a lemon of a television that I expect to start throwing sparks or performing some other interesting trick at any time, and which LG refuses to replace. All-in-all, LG's response to this matter has been terrible. If you are planning on purchasing any electronics in the near future, I would strongly advise you to avoid LG products at all costs. The frustration you will experience and the time you will spend trying to get your product to work will not be worth it in the long run. I can tell you this from personal experience. LG's complete and total refusal to accept responsibility for their products is maddening.

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    Customer ServiceCoverage

    Reviewed Sept. 20, 2012

    I moved the TV and the screen cracked. I assume that it was the LED under the outside cover. It's a smart TV 55" 3d. The initial response is that it is physical damage and not covered. It's sad that it cannot be moved without breaking and that LG is not standing by its production. If a class action is being filed, contact me.

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    Customer Service

    Reviewed Sept. 18, 2012

    2012 Class action lawsuit being filed - If you have had any issues with an LG TV and it was under warranty, please contact me at **. I purchased a brand new LG TV and in 11 months, it caught on fire. Three months of trying to get LG to call me back, replace the item and I am done dealing with LG. Please only reply if you bought a new LG TV that was under warranty when you had an issue. Receipt, proof of purchase, and any other documents you have will be helpful. However, do not email them to me. An attorney will contact you for the documentation, thanks.

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    Customer Service

    Reviewed Sept. 9, 2012

    I have bought this TV about two months ago. Then a month after I have found out that the TV is not working anymore, I talked to the LG maintenance services in Cairo. Their phone number is 19960 and every time, I was talking to them for almost 15 days in a row but nobody was able to help me. Then, I took the TV to them and discovered that the maintenance center is not qualified to help customers at all. They told me after checking my TV that there is a part missing and it's going to take us about two months to get it fixed. I was shocked when I heard that especially from a big company like LG. It has its reputation in the world and I always suggest your company's products to my friends. But I am so disappointed and I hope you guys solve my problem - to have a good quality TV as I had expected from your company. Thank you.

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    Reviewed Aug. 23, 2012

    I bought an LG TV 37". Though the picture quality is good, the sound quality is horrible. I would not recommend an LG product to anyone and would not purchase another product with their name.

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    Reviewed Aug. 21, 2012

    I parched a 50-inch plasma TV on July 4th, 2010. In June of 2012 a thin line was noted on the right side of the screen. I contacted LG and the TV was picked up on June 28th, 2012. It was returned on July 14, 2012 - wrong TV. Yes, I am very disappointed that as of today I am stuck with same. Help.

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    Reviewed Aug. 3, 2012

    I purchased an LG LED television set from Sam's Club in February 2012 and about 6 months later, it has stopped working. I contacted the store, they were unable to do anything because it has been more than 90 days. I called LG and they will be sending a repair service on Monday. I hope they will be able to solve the issue. Yet, I have read many reviews and it seems my television set has come up with what is now being called the "Black Screen illness," apparently something very common among LG sets. I purchased from LG because all my family loved the sets and have more than 2 years with them. I am writing this review in hopes that something will be done to the company regarding this issue because it is not only a few sets. It seems like it might be hundreds if not thousands. Therefore as of now I will say that this is the last product I will buy from LG and instead will buy from Samsung or Toshiba because at least my Toshiba LCD has lasted more than 5 years without a problem.

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    Reviewed July 29, 2012

    I purchased a 42" LCD TV in 2008, from the Home Shopping Network. I thought it was a good deal because it was on Easy-Pay. I told my cousin about it and she purchased one a month later. I complained last year that we were having problems with the set to HSN. First, there is a smear on the screen, now it turns off by itself. We paid $1,400.00 for this set with the Protective Plus from HSN. I can purchase this same set for $400.00 now. I read from different blogs that there was a defect in the board when it over heated.

    This was my first flat screen, and it got very hot, which I did not know at the time, should not happen. From my research, I found out that LG TVs were supposed to be good and last for years. I did not think it was only three years. I would advise anyone not to purchase LG TVs. If there was a problem, then they should honor what they preach. You asked if I am angry, yes, I am very angry. I am out of work, can't find work, and cannot afford to purchase another TV.

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    Customer Service

    Reviewed July 24, 2012

    I ordered an LG TV from Dell on June 9, 2012. I received it on June 19, 2012. Then yesterday, the TV would not stay on. So I called Dell, and they told me to call LG. So I did, and they told me they would send someone out. Well, the service department said they had to order a part. I told them I only had the TV for 5 weeks and I didn't want them to repair it. I called Dell back and told them I wanted to return the TV. They told me it was past 21 days and that I couldn't. I had to deal with LG. So I called LG, and they said I couldn't return it because it was under warranty.

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    Staff

    Reviewed July 17, 2012

    I bought the 42" Plasma 3-d LG TV on April 15, 2010. One year and six weeks later, the TV went to a gray screen that said power only. I complained to LG and they sent out a tech to fix it under a warranty extension. He replaced almost everything in the TV. It worked for a few more weeks. The same problem occurred. I now understand LG stands for Lousy Guarantee.

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    Customer ServiceStaff

    Reviewed July 17, 2012

    Don't buy LG products. Read my story! My LG HDTV started having problems. It seems that the problem is common to LG. The TV constantly reboots. So LG authorized the repair under warranty. Weeks went by, then they dispatched a service person who looked at it (did nothing) and confirmed that this is a common problem and will have to order a video board. Like most people, I would expect that knowing the problem, they would have ordered the board when the call came in the first time. Nope. Weeks went by, still no fix. My wife took the call from the LG authorized service center that the technicians will be there on Friday. Also, that we must take down the TV because the technicians will not lift them. So we had the TV down and placed on the floor for them.

    It has been two months since the problem started and I am getting a little mad about the whole thing! So the techs showed up last Friday to replace the board. They (took two grown men to replace a ten ounce board) replaced the board. In the process, they fractured the LCD screen, totally destroying the TV. Now I have a bigger problem than before. I am not a happy LG consumer products customer. I bought a lot of LG equipment. I won't buy another LG product.

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    Customer Service

    Reviewed July 2, 2012

    I have contacted the LG company about our 42" LCD TV, in which the picture is going out after just eight months. I have received no help in this problem whatsoever. The TV is still under warranty and the picture has been progressively fading for a month. LG will not replace my TV, saying they will only do a service on it. I also bought the extended warranty on this product, which is for an additional 2 years. I have been on the phone for over 4 hours trying to get a solution to this problem and LG and I quote said, "Your solution to this problem is to just not buy LG products." Do not worry LG, I will never buy any of your poor quality products again.

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    Customer Service

    Reviewed June 14, 2012

    I purchased a 60PZ550 plasma TV on October 19th, 2011 and it worked fine until Sunday, June 13, 2012. We could not get any picture or sound. We called LG and they gave us a Tuesday afternoon appointment with an authorized repairman and asked us to call and verify the appointment. After several calls and two messages over 4 days, no return calls.

    I then called LG and asked them to look into the service center and find out what happened. They then called back and told me that was the only authorized repair facility in Washington state and that someone would be contacting me in 3 to 5 business days after they negotiate with a new service center. Hopefully someone gets back to me in a reasonable time. I thought this was a little ridiculous out of a company of their size!

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    Customer ServiceStaff

    Reviewed June 12, 2012

    I bought the LG 47 4400 LED TV on November 26, 2012. Manufactured date on TV is September 2011. It has not been a year since it left factory. Power light is on, but it will not turn on. Even though it's under a 12-month warranty, I cannot find the receipt from Best Buy, so LG will not fix the TV. The LG customer service person knew the problem and was before we finished the questions. Why do they put a manufactured date on the system?

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    Reviewed May 24, 2012

    From day one, I was disappointed with this TV. I would have returned it but my husband had already burned the box (it was a Christmas gift) and had thrown away the receipt (and I hate having to take something back with a receipt and at least the packaging). The picture on the TV is horrible. We have tried to adjust it but no luck. Every object on the TV screen has like a couple of lines around it and it's somewhat blurry. At first, I thought it was just my eyes but the closer you get to the TV, you can really tell the poor quality. Now I'm stuck with it but will never make the mistake again of buying an LG TV.

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    PricePunctuality & Speed

    Reviewed May 7, 2012

    I replaced a y-drive board on our LG 42PC1DA TV, 4 years almost to the date after purchase. Fourteen months later, the same part went bad. It pop, sparks and has no picture and half of our screen was cracked with a dozen or more small cracks. LG refuses to stand behind their product and help us eat some of the cost of repair. On average, our TV cost us roughly $400 a year to run in purchase and initial repair cost. We went from having a top of the line quality TV to a $2,500 piece of junk. LG, shame on you.

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    Reviewed April 24, 2012

    I can't believe I bought a top of the line LG 3D LCD TV and it cannot handle a wireless keyboard and that it requires wired internet access and cannot handle hi-speed wireless internet.

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    Reviewed April 17, 2012

    LG 50" Plasma HDTV only lasted five years! The TV was on, changed the channel and there was no picture, only flashing and sounds. I took it for repair, and they told me there are 10 capacitors out, power board is out and so is the mother board. This TV was bought for $2,800.00 and would have expected it to last more than five years! As the repairs will be costly without guarantee, I will be buying a new TV and you can be sure it won't be an LG! They are obviously overrated, and will never recommend it to anyone and will discourage anyone else from buying one.

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    Reviewed April 16, 2012

    I need to tell people to think twice before purchasing an LG product, because the service afterwards and the follow up on your problem can be very bad! That's speaking from personal experience. I paid a nice amount of R24,000.00, only to be told after 5 years that they can't fix your TV and it's discontinued! And how will LG be there for the customer? They will give me a whole R2000 off on a R5000 brand-new TV, which is not even half of what I had. It seems that as long as it is the customer who is losing. I have no more faith on their words. You said you have a good quality product. I am a very unhappy South African customer.

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    Customer Service

    Reviewed April 15, 2012

    I purchased an LG 47LM6700 in March. 4 days later, LG started offering a free sound bar (because this TV really needs one) with the set. I contacted LG and told them about my purchase and that I had the dated receipt. LG’s response was that there was nothing that LG could do!

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    Customer ServicePrice

    Reviewed March 27, 2012

    I purchased a LG LHB 975 Home Theater System approximately 1.5 years ago. I sent it in 2 times under warranty, because the wireless receiver in the sub-woofer wasn't working. It cost $69 for service each time.

    It broke a third time. This time, they won't fix it. It's supposed to have a 1 year parts warranty. However, LG is saying the 1 yr parts warranty is based off the date of purchase, not the date they last replaced the exact same part! The sad part is the customer service guys are actually sympathetic, but they are just an intermediary between the customer and somebody that made the decision about whether I ever buy another LG product very easy - I won't.

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    Reviewed March 18, 2012

    I bought my LG Television last October 2011 but unfortunately last Friday March 9, 2012, the On / Off mode of the Television was not working. I was really disappointed with LG.

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    Price

    Reviewed March 12, 2012

    I recently have been having issues with my LG TVs (LG42LC7D, LG32LC7D). My TVs are only 4 years old (both purchased at the same time). Within a month of each other, they have both went out. The 42 inch started right before Christmas of 2011 and the 32 inch just started going a couple weeks ago. I turn then on and they blink green about 14-17 times. The light stayed green but no picture or sound.

    I started researching them on the Internet and found this is a common problem. I emailed consumer service and got nowhere. These TVs cost me over $4,500.00 when I bought them and now I have nothing. I have no extra cash to fix them or replace them and no TV's to watch. My advice to anyone looking for a new TV is don't buy one of these models.

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    Reliability

    Reviewed Feb. 28, 2012

    I purchased an LG 47LV4400 on November 21, 2011 through Amazon. It has stopped working as of February 27, 2012. I have a repair scheduled, but I do not want a repair. I feel LG should provide me with a brand new TV. Is it possible for me to get a new/upgraded model to replace the obviously defective I currently have?

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    Reviewed Feb. 15, 2012

    Called LG about the problem and they put in a service request in my local city. The service company did not come fix the TV. They took it and said they would have to order parts. They said they had a lot of LGs that quit working. Now it has been 2 weeks and the service company said it was the main module and are waiting for it to come in. Evidently LG is back logged because of the poor quality of the main module and are on back order. What a rip off. That's my last LG and I will tell everyone I know and those that I don't know.

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    Customer ServicePriceStaff

    Reviewed Feb. 2, 2012

    We purchased an LG 47LV 4400 - UA TV 12/14/2011, but it would not turn on 01/14/2012 with less than a month of usage. With a cost of over $900.00 and a five year warranty, we have nothing. It sits in a repair shop waiting for the main board to be shipped out to the TV repair guy. We live 220 miles from where we purchased the TV and 50 miles from the repair shop.

    LG representatives will not give you a straight answer as to why they are now on a back order for any main boards and it looks like, maybe, they may have more in about 6 weeks. They will not give or use a refund for any reason. Why should we be waiting for weeks and weeks for a TV that may work and then again we might get another month of usage out of? We cannot return the TV to where we bought it as we do not have the box it came in with. We will never purchase any LG product again and we have informed all friends family and anyone else who will listen.

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    Customer Service

    Reviewed Jan. 28, 2012

    Less than one-month old LG 47lv4400 will not power on. Seems like a very common complaint. I have many LG products. Air conditioners, cell phone, etc. After dealing with LG customer service who did not seem to care about me being a loyal customer, I will never buy LG again. A waste of money. I suggest you avoid their products.

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    Staff

    Reviewed Jan. 26, 2012

    I received 55LV400 LED TV as a gift for Xmas. It worked up until the 16th of this month. Now it will not power on. I was told by the repair company that was assigned to me says that it is either the power supply or the mainboard and they will need to order parts (on the 17th). To make a long story about failures on the part of LG's support, I found out today (the 26th) almost 10 days later, that the parts will not be in for another 2 weeks. They are refusing to replace the unit. I spoke to an executive supervisor and she flat out did not care about the happiness of the customer. I will never buy an LG product again! I strongly recommend that you don't either.

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    CoveragePrice

    Reviewed Jan. 20, 2012

    I bought a 55" LCD TV two years ago from Fry's Electronics with regret after debating with my husband over a Samsung Plasma TV. I also bought warranty for 2 years expiring February 2012. Total cost came to $1634.00. Now I don't get any picture and sound from my TV and Fry’s won't fix it because they referred to it as a bent cable connector at the back may have had caused to break motherboard, which would be "physical damage" not covered in the warranty. A repair shop referred by Fry’s charges $75 just to evaluate the problem so I can imagine what would cost me to repair it. I am very dissatisfied with the LG product and it will be my last purchase of any item in this particular brand.

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    Customer ServiceCoverage

    Reviewed Jan. 17, 2012

    The TV had image burn from when I purchased it. It says Sony 3D TV right across the front, and it's an LG? I realized it after the 30 day return policy! So I can't take it back to Mr. TV Video. I only came across it by testing out the whitewash function. You can see it clearly when the screen is white. And LG won't talk to me or help! They even hung up on me. Their policy states they don't cover image burn, even if it's caused from the factory! I got **. Make sure you go with a more reputable company!

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    Reviewed Jan. 16, 2012

    MY 47'' LED 4400 unit is not a month old and will not power on, only a red light. I need a refund or they need to change the TV.

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    Reviewed Jan. 12, 2012

    We have a 52" LG TV and one morning my kids were watching the television when a very loud pop/bang happened. I was in another room and it sounded like someone threw a block at the wall. I went in the room to see what happened. The kids were sitting there staring at the TV in disbelief. The screen had gone almost digital looking and blank in spots. Then an electrical burning smell started coming out of the TV. I turned it off and unplugged it right away. I am so upset that this TV went out. This TV was nearly $2000 and it is now a big problem. I will never buy an LG TV again and will be sure to tell everyone I know not to buy one either!

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    Coverage

    Reviewed Jan. 6, 2012

    I bought a 50" plasma TV for a lot of money and lasted exactly 2 years and 1 day, like if there was a clock in there "pop". Warranty was 2 years so they would not cover it, but agreed to pay for the parts. I paid for the labor. 3 years later, it "pops" a second time. What the **! I called the same repair guy and charged $500.00 for parts and labor. I bought another TV instead for $750.00, not a Zenith.

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    Reviewed Jan. 3, 2012

    I bought a 55-inch LG LH 40 two years ago for $1500. I turned on the TV today and the picture is so bad you can barely make out anything. The color is horrible. After reading the reviews, we are just waiting for the loud pop. Do not buy LG.

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    Customer Service

    Reviewed Dec. 29, 2011

    My complaint is that I sent an email from December 13, 2011 and more emails to follow up with Mr. Hany ** to receive 5 LED TVs (26LV2510.AFU). Price for each 1795.00 LE from the LG price list. Until now there’s no update to receive it or change it. If this model is not available, then why did they send this model? Also, I need an official apology and moral to complete with LG.

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    Reviewed Nov. 3, 2011

    My LG 32" LCD HDTV model #32LH20 costs $339 plus tax. It was bought 02/12/2010. It went totally blank on 11/3/2011. I was advised it might be the mother board? And after reading other customer issues, I will never buy another LG!

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    Price

    Reviewed Nov. 3, 2011

    I purchased a 17-inch LCD monitor in 2007/11/24. Within 2 years, my LCD panel had black dot marks. First, only in one side. After few months, it spread in all area. Then somebody came and replaced the panel, it’s in warranty period.

    Now, the same thing is happening. At least you should change that problem. Otherwise, customers will know. I have complained in LG customer care and they told me that the cost will be around $6000 for a new panel. Why you guys have not given new panel, it’s the same complaint. At least you should come and check, know and realize our complaint.

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    LG TVs Company Information

    Company Name:
    LG TV
    Website:
    www.lg.com