
LG TV Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About LG TVs
LG TVs creates an extensive array of televisions and home entertainment systems. Its products include OLED, LED and NanoCell TVs, bringing together smart features and advanced display technologies. Founded in 1958, LG focuses on innovation and user-friendly designs, aiming to provide seamless connectivity and high-definition viewing.
Visit www.lg.com/us/tvs- Great picture quality
- User-friendly interface
- Good value for the price
- Frequent customer service issues
- Product malfunctions reported
- Limited warranty coverage
LG TVs Reviews
Filter by Rating
- (220)
- (93)
- (37)
- (93)
- (829)
Popular Mentions
- 4,946,193 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,946,193 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 25, 2018
We purchased this TV, model 55UJ6300, 55" from Best Buy on 11/12/17. The picture was great and it worked wonderful with no problems. On 11/23/18 at 1:30 am, we woke up to a loud crash. The plastic TV legs were shattered making the tv fall to the ground from the entertainment center and crack the screen. We gathered the receipt and boxed the TV up to go back to Best Buy. They told us they could not help and we had to call LG Customer Service.
I called from the store and was told the warranty had expired (12 days ago). He said the warranty didn't cover cracked screens. I told him the only reason we had a cracked screen was that the piece of crap legs broke into pieces and the TV crashed to the ground. He asked for my address and said he would check the out of warranty schedule. He came back after putting me on hold and said there was no service technician in our area. I said I didn't want service, but a new TV.
The legs on this model were so cheaply made by plastic that they cannot support the weight of the TV move than a year and 12 days! What does that say for the safety of this TV? What if it had crashed on a small child? This is defective, unsafe manufacturing practices and failure to back-up their products is absolutely unacceptable. Best Buy did nothing to help either. DO NOT BUY PRODUCTS EVER AGAIN FROM LG OR BEST BUY! We are making it our mission to tell the world about this!
Reviewed Nov. 24, 2018
I bought my 55 inch Smart TV back in 2017, last month one of the boards in the back failed and it would no longer show any picture. Called LG customer support and after a week of back and forth calls was able to get them to schedule a technician to come fix it. Technician replaces the board and now barely a few weeks later the sound completely fails. These TVs are garbage, go with another brand.
Reviewed Nov. 23, 2018
I bought a 50” high definition TV 4 years ago and still works perfectly. Picture is clear. No problems at all. It also works with 3D and no problems. I just wanted to review to help because sometimes I want to see the reviews before buying and is great when you can purchase based on people experiences. Thanks.
Reviewed Nov. 14, 2018
Purchased 55" OLED TV just under 3 years ago, great TV best picture until it stop working. Diagnosed Panel needed to be replace to expensive to repair unless LG would authorize repairs. Contacted LG customer service. Was told my case will go to the executive department and they will call me 2-3 days. A week later I called again after being on hold for 20 min. I finally got through not letting me explain my problem. She sounded like she was reading from a script that I was out warranty. THEY DON'T CARE WHY THEIR PRODUCTS FAIL.
Reviewed Nov. 5, 2018
In January of 2016 bought a 55" LG Smart TV from Best Buy. 2 months after purchase TV would not connect to the internet. I Called LG and was told the Geek Squad would be coming to look at it. In the meantime the TV would not even turn on. Geek Squad came and diagnosed it as a bad motherboard and wifi board were no good. 3 weeks later TV finally worked until a year to the date got the same issues again!!! So I called LG again and now here it is Nov. 2018. 25 calls later escalations to the "back office" and still nothing. Today I have been on the phone with LG for the last 2 hrs and still nothing! LG if you are reading this shame on you and your crooked ways! Take my advise people. DO NOT BUY FROM LG or BEST BUY. Both are crooks!!!
Reviewed Oct. 29, 2018
Less than 1 yr, this TV has been broken twice, under the warranty but their Customer Service Dept are the most unprofessional people that I had to dealt with. After expending all this chunk of money, thinking that I was really upgrading my TV, I regret it SO much. Right know I’ve been sitting at home without a TV under a warranty and LG can’t find no one in my area to service it. SHAME OF YOU LG. Do yourself a favor, don’t buy any LG product!!!!
Reviewed Oct. 29, 2018
I bought LG 42LK550. It works good until out of warranty time. I rare watch TV. 1 or 2 hour per week. But it only last 4 years with everything feels like new. LG also disable YouTube service even though it worked when I bought it. I spend $800 from Sam's Club. TV now cannot turn on. Google it, found and diagnosed myself because LG not supply any parts. YouTube shows most people put mainboard into oven to bake it to restore the TV. So I did the same, it works but only last few hours and fail again. Now I have to find some place to trash it because Waste company refuse to accept the TV as eWaste. I have to pay $25 to send trash disposal. Feel guilty for looks new TV to be dump as trash and harm our environment. And Google found, LG has electronics board failure for all of their product. So please stop buy any LG electronics if you are a responsible consumer and love to protect your environment.
Reviewed Oct. 27, 2018
Back in January 2017 I bought a 40" LG TV for my RV. I have Less than 10 hours on the TV, NOT DAYS, WEEKS, MONTHS or YEARS. I'm talking HOURS. I called LG, they told me that it was out of warranty and there was nothing they could or would do. They did offer to send out an TV Service Technician at my expense. After reading other Reviews about my issue on why the TV won't work, I found out that it is a common issue with LG TVs (Will not power on). LG denies that there is a problem. I talked to BEST BUY where I bought the TV. Was told since I did not get the Geek Squad Service Plan there was nothing they would do. They told me it would cost me more to get it repaired than I paid for the TV. I would NEVER buy an LG Product again. I highly recommend you do not either. It also seems that Best Buy would want to take care of their customers. I do not know if I would buy from Best Buy again.
Reviewed Oct. 20, 2018
I purchased a 55 inch 4K TV from them on 9/24/15, watched it 5 times, no not 5 yr, 5 times and now it no longer works. I also purchased a 3 yr extended warranty from SquareTrade, since I new LG warranty was over, I called them and would you believe my 3 yr extended warranty expired the day before I contacted them??? So what did I do I called LG and explained to them, I only used the TV 5 times and that I realized that the warranty has needed, but a TV should not stop working after only watching it 5 times, and that I have several other brands of TV's, one almost 20 yrs old, another 8 yrs old and they still work great, and the rep would say, is I’m sorry, but the warranty has expired. This is unacceptable, I’m out $1000.00 dollars, LG and SquareTrade are a bunch of scam artist, do not buy any LG products and SquareTrade Warranties.
Reviewed Oct. 19, 2018
I purchased this TV Earlier this year, and it stopped working in less than 6 months. It stopped displaying picture and sound for no apparent reason. Because it is less than a year old it is still covered under LG’s manufacturer warranty, but my experience with trying to get it fixed has been the most frustrating and arduous customer service experiences I have ever dealt with. First they made it haste to start the repair process, because my receipt was digital and not paper (it's 2018). After several phone calls and arguments with customer support, they finally approved it for repair under the warranty.
Instead of sending an LG technician to fix it, they hired a third party repair company in my area to handle the repair. That company (Tanstel Electronics in Duluth, GA) took several weeks to finally make it to my home, and were unable to fix the TV when they did. They were also unresponsive and dishonest over the phone. For this reason I requested a new repair service from LG support, so they sent a real LG technician.
Since then they have ordered 4 parts, and made 3 more visits but the TV has yet to be repaired. Each attempted repair has cost me hours of my time, and I have burned several vacation days for nothing. It has been almost 3 MONTHS now and nothing has been accomplished. I submitted a request for a refund and they never got back to me. I URGE YOU NOT TO BUY LG PRODUCTS. I will never do business with them again.
Reviewed Oct. 14, 2018
I have brought this LG 80 cm (32 inch) Full HD LED TV couple of years ago and as soon as the extended warranty period got expired, the TV stopped functioning. Last year in September we have got the TV repaired and it costed us 5k INR and the product which got replaced (LED Strip) has come up with an 6 month warranty and again exactly after the warranty period the same part got damaged and this time I have decided not to get it repaired and there are so many Top Chinese brands out there in the Market who are providing a brand new 32 Inch TV for 13k which is double than that of repair cost but by buying extended warranty on top of that at least you are safe for next 2-3 years. Am terribly disappointed by the LG products and their service and their products are not worth for the premium that we are paying.
Reviewed Oct. 13, 2018
I purchased two LG OLED TVs. One works perfectly the other does not go on. LG claims there is physical damage and they are not responsible. The seller “Abe’s of Maine” is denying responsibility. I have never touched the TV. The installer advised me that one TV does not turn on. I am now faced with a repair that cost 80% of the purchase price of the TV.
Reviewed Oct. 6, 2018
I just returned a 3 month old 43" LG Smart TV to Costco today, after owning it for 92 days. Costco agreed to a courtesy return, because I had exceeded their 90 days electronic return policy. The reason why I returned this television was because LG no longer allowed me to watch my TV after I refused to agree on a pop-up contract, which curiously was introduced to me precisely AFTER having owned the TV for 90 days.
The content of this pop-up contract is not only outrageous, but designed in such a way that it forces the customer to agree to its terms. These terms are almost identical to the invasive terms and conditions consumer attorneys in a class action lawsuit against Vizio successfully argued. LG demanded me to agree to allowing them access to my IP address to collect data for more detailed personal information - including my age, sex, income, household size, address, phone number, email, other social media accounts, my viewing habits, the right to share any and all of information LG collects with third parties to target me with customized ads & shows, when I pause a program, how long I pause it for, what time I watch, and much, much more. It even goes as far as analyzing my voice!
If the LG TV owner does not agree to ALL of these LG’s terms, any and all TV viewing is permanently taken away. A static picture appears instead and remains thereafter, unless one navigates back to the terms and conditions. Even though it states in there that not agreeing will only disable SOME of the TV’s features. Worst of all, there is no opt-out button, nor an option to partially agree with these invasive terms. It is either agree, or no more TV watching. Had Costco not agreed to take the unit back, I would have been forced to sell it on Craigslist or elsewhere for a reduced price. I was outraged and felt blackmailed.
In addition, I found the timing of 90 days very curious, and I’m not one to believe in coincidences much. It leads me to suspect that it must have been known to LG that I purchased this TV at Costco or a similar store with such a generous 90 day return policy, because LG waited to target me on the very day they were sure that my return policy had expired and I could no longer return the TV. Like my son has for over 3 months, I now also own a Vizio, purchased today at Costco. If Vizio does the same thing to me as LG has, I will simply never buy a Smart TV again until these ** attempts of me and my family’s right to privacy have vanished from the industry.
Reviewed Oct. 5, 2018
After reaching out to customer service twice and waiting over a month for response I warn all people considering a new TV to avoid LG brand. They refuse to update the webOS and refuse to discuss it or answer questions when you call their customer service line. You would be better off with a $20 Fire stick on an older TV!
Reviewed Sept. 29, 2018
I bought an LG 55" tv on Black Friday 2014. My mom on the same day bought a Westinghouse tv which was also on sale. I chastised my mom to buy the "better" brand but she refused because the Westinghouse tv was so much cheaper. Guess whose tv lasted the longest and is still working? My mom's Westinghouse tv. The irony does not escape me. As with so many others my tv just died out of nowhere with the screen turning off and on over and over again. LG will not fix it because it is out of warranty. This isn't my first incident with this SCAM of a CRAP COMPANY.
We have an LG refrigerator that fell to pieces within 3 years with all the plastic drawers breaking off and in 2015 my LG STYLO phone was littered with bugs which made the phone UNUSABLE. This is the LAST STRAW. I will never buy from you ** again and I will scream from the mountaintops to all that hear my voice not to waste ONE PENNY on your ** PRODUCTS. I pray you go bankrupt someday for how you treat your customers!!!
Reviewed Sept. 27, 2018
On 9/16 I purchased a 50 inch LG smart TV from Best Buy in Texas. My TV has cut off by itself several time and then yesterday the TV cut off and will not come back on. I have called LG several times in which I was told something different each time with no resolution in sight. As a consumer I am very very dissatisfied with LG that no recall has been made regarding these issues. This manufacturer needs to compensate each consumer regarding their lack of customer service.
Reviewed Sept. 25, 2018
In December we bought a LG OLED TV and soundbar. We have been having problems with both for the past 4 months. LG says they will send a email or call but they never do. The TV has been repaired both times with a new motherboard. The first time was because of the sound. You could only hear background noise. The second time because it would not connect to the internet. The TV says every day no internet connection but when you go to the LG website it has not problems connection. One person I talked to from LG said just use your cell phone as a hotspot. They will not take responsibility for their faulty product. It is not our internet or problems on our end.
The TV is still under warranty. The guy who repaired the TV said he will not come back out because LG did not pay him for one of the repairs and are saying he is doing fraud. We have explained this to LG every time we call. The sound bar has been sent in two times for repairs for making a popping sound. Even when it is off you can hear the sound bar make a popping sound. They asked for a receipt and was going to replace it. We have not heard anything back yet. Do not buy LG. The customer service is horrible and they do not want to replace anything. They will just give you a runaround.
Reviewed Sept. 20, 2018
Had the TV 1 month before it broke. LG sends an "authorized service center" to repair the TV. They have been to my home 6 times and attempted the repair twice and it’s still broken and now it’s scratched due to the technician scratching it during the install of the part. It is now 2 months after initial contact with LG and my TV is still broken. I have contacted them today and they are now saying that the "authorized service center" is responsible and that I need to go after them. This is the most ridiculous statement I have ever heard. I did not contract his person, they did. And now I have to pursue them and possibly take them to court? This is unacceptable. I will never own another LG product in my life and I suggest you don't either!
Reviewed Sept. 2, 2018
I’ve been having issues with my LG TV since MAY. He has come 2 times to my house and both times he has failed to fix it so he wanted to take the TV home to “test” it so I agreed. Now mind you this is after several emails and calls that were unanswered because he thought I was rude. So he took my TV on a Thursday and tells me he will keep in touch with me on how things were going. Well that never happened. I contacted him several times with no reply then I finally get him on the phone after calling LG for the 3rd time. Made arrangements for him to drop off the TV at 7 am Saturday morning. Well he never showed up and he said he was having phone issues and I totally understand but it was frustrating.
I’ve called the police as well and then guess what HE BLOCKED MY NUMBER AND STILL HAD MY TV! So again I called LG and miraculously he finally responded and he made an arrangement to drop off the TV. This was happened on August 20th. Now it’s been a week and again it’s not working! I refuse to call him back but honestly now all I was is my money back but that will never happen! I have very text going back to may when this all started. PLEASE I WANT MY TV TO BE FIXED AND HE WON'T RESPOND TO US.
Reviewed Aug. 29, 2018
I purchased a 42 inch plasma TV in 2015. The television worked fine for about 3 and half years, then it started shutting off and on intermittently. I called customer service. Now his service engineer is saying, "Your screen is gone. You have to buy new screen or new TV", what to do now? Please suggest. I have lost our money in 3 and half years. The TV is out of warranty, they have refused. Requesting to all buyer don't buy LG product. His life is just 3 yrs. PLEASE DO NOT BUY THIS LG PRODUCT.
Reviewed Aug. 27, 2018
We purchased the LG TV a little over a week ago. It's a 65 inch LG and we've had nothing but problems with it and have given up trying to use LG support. The remote doesn't always work and has to be reset continually. The TV screen will suddenly go black when we're watching a program and/or trying to select a channel. We are taking the TV back to the store where we purchased it. I will never again by an LG TV. Had I done more research, I would have read all of the negative comments about reliability with the LG TVs. We'll be purchasing another brand.
Reviewed Aug. 27, 2018
I purchased a 60 inch plasma TV in 2013. The television worked fine for about 3 and half years, then it started shutting off and on intermittently. I looked online to find a solution, but it appears that this is a widespread problem with many of their TV sets. I called customer service numerous times in an effort for them to stand by their product and send someone out to repair it, but since the TV is out of warranty, they have refused. I escalated this matter up to the executive level, only to receive the same response. Based on the information I have received online, it appears that LG uses substandard parts in their units which in many cases cause frequent failure.
There are hundreds of complaints on their website and in forums all over the net, yet they refuse to offer their customers any compensation. This company seems to believe it to be acceptable for a product of this value to have a useful life of 1 to 5 years. Call me old school, but this is NOT ACCEPTABLE, and I will not accept their paltry offerings, and poor customer service. I will never purchase anything from LG again. That is a promise.
Reviewed Aug. 21, 2018
I purchased a 65 inch LG Smart TV around Thanksgiving 2017 and it had internet connectivity issues. I got it repaired 2 times under warranty but nothing got better. LG has a rule that tv has to be repaired 3 times before I get refund. Now they are not honoring the refund or calling the technician. Every time I call they say they are trying to contact technician in our area and I would receive a call back in 72 hours. I never received a call. When I call they simply put me on hold and then hang up on me. They even got me to refund department once but the refund department rejected the refund saying it has to be repaired 3 times. So now it's a cycle going on: They will keep saying, "We will file a refund (internally)" and they will reject the application saying 3 repair rule and try to find technician and then they won't find a technician to file a refund again but they wouldn't end up repairing or refunding.
Reviewed Aug. 17, 2018
I purchased a 49 inch LG Smart TV in December and it stopped working in July. It is under a repair or replace warranty. I have contacted LG customer service 8 times and each time was told I would receive a call back in 72 hours. I never received a call. They stated that they cannot find a repair shop that services my area but that I am not entitled to a replacement because I haven't had it serviced! Catch 22. Now when I call they simply put me on hold and then hang up on me. They are clearly just not going to honor the warranty. I have filed a complaint with the attorney generals office. Beware of LG Customer Service. They lie!!!
Reviewed Aug. 15, 2018
I bought a LG 60inch Smart TV just under 4 yrs ago, plus the warranty. The TV had issues from the beginning. Sent to shop several times. I am not a big TV watcher and I travel with my job. Therefore it was not used a lot. About 2 months ago while home I noticed a white spot on the screen. I was not home long enough to get it handled at that time. I call about 2 weeks ago and a tech came out and said that LG does not correct the issue with the TV due to the cost of replacement part of $970 and they have a flat fee of way less. He called LG gave his verdict and told me that I would probably be screwed. Of course I was not please to hear that. But to my surprise my TV will be replaced with a new TV... Thank you very much LG and Cowboy Maloney's!
Reviewed Aug. 8, 2018
Purchased our 55 inch TV in January 17 from Curry’s. Until a few days ago it seemed perfectly ok, however whilst watching a movie it just shut down and displayed the LG life is good screen and the only operation the remote could do is to turn the tv off or on again. Googled the possible problems and it’s most likely the motherboard gone ** up. Contacted Curry’s in the hope they’d honour the 2 year EU guarantee and no but what they will do is charge us £95 to collect the TV and diagnose the fault, if it’s a manufacturing fault they’ll refund the £95. If it’s not we lose the £95 and they’ll quote to repair.
Being a tad skeptical that any company will be anything but truly honest when it means they could be out of pocket I’m guessing it’s likely to conveniently not be a manufacturer's fault but I’ll update in due course. Since this has occurred I’ve researched a little and it would seem that the larger screen LG TV’s are prone to breaking down early doors??? So beware if in the market for a big tv.
Reviewed July 23, 2018
This TV was purchased during August 2011 and has held up very well over the almost past seven years. It is a LED TV, 42 inch, 1080P unit. Its screen size fits nicely in the room where we use it (it wasn't purchased specifically for this house) and its screen output is clear and crisp no matter what the outside weather is.
Reviewed July 22, 2018
Bought a new LG 55 Inch TV on June12, 2018. Turned the TV on July 14th and had nothing. Screen would just flash. Called the LG tech help line and they walked me through a couple of things then said they would have to send someone to fix it but it is covered under a one year parts and labor warranty so no worries. I got a reference number from them on the phone and went in to check the status the next day but the number they gave me was invalid. Went online to request a repair, sent a copy of the receipt at that time. Got an email from them a week later stating they needed my receipt so I sent it again. Still have not heard from them. Website says they will respond in 48 hours, that was a week ago.
Reviewed July 21, 2018
I bought an LG 42" TV at Best Buy last week. I set it up and it worked fine. I bought an attachment so I could stream Netflix, etc. The TV worked fine on Friday morning. I left the house and when I turned it on that afternoon, it looked as if the picture had shattered. No one was home, but presumably there was some sort of impact damage. I repeat. No one was home. How could this be?
I returned it to Best Buy, but because of this damage, they couldn't refund or replace. LG Customer Service wasn't any help either. Best Buy did give me a discount on a new TV, as well as extended warranty. I replaced the LG with a Samsung. I haven't taken it out of the box yet, but will do so later this afternoon. I am absolutely not thrilled by this, and while I would love to get a refund from LG, my guess is that's not gonna happen.
Reviewed July 21, 2018
I had to have the WiFi board replaced 6 months after purchase. I had to go through many phone calls and emails before they believed me. They kept asking stupid questions like have I reset my WiFi etc.
Reviewed July 20, 2018
This TV is built from quality electronics. They are not mass produced with a bottom line of profit. They set out to build the best TV that could be built. To make a name as the best. Sony did the same but priced themselves out of competition. LG has the best picture I've ever seen, and I use to inspect for Sony. The price is no more than other brands, but the quality is superior. Also, the clarity of the sound is clear even across the room with people talking in the foreground. The picture has adjustments at the push of a button. The controls work well without having to read the manual every time you want to adjust sound or picture.
The ease of connection to peripherals is outstanding. Several sizes to choose from and solid body and screen makes it easy to trust when moving from room to room, or home to home. A remote that fits in your hand like it was made for you. And a stand that can be removed easily so you can hang it on the wall or leave it on and it fits all sizes of tables. I have owned several different brands of TVs, but this brand LG, is by far my favorite.
Reviewed July 13, 2018
The tv has a great picture, but there are times when the sound will just stop. I had to restart the tv several times for the sound to return. Twice the sound went out and had to be repaired to restore sound. And tv was repaired several times. I thought there should have been a recall on this tv.
Reviewed July 10, 2018
I have been using this brand for a very long period of time, it has not given me reasons to regret I got it. It is beautiful in appearance and IRS screen colour is bright and beautiful. Even when the current is too low it still make use of it and when it's too high it did not blow. This brand is very strong inside and outside.
Reviewed July 4, 2018
LG add to landfill like no tomorrow, all they are worried about is bottom line. The product will fail in a short period, the service centers are crap. They offer no service. Because they do not care about their products. They will not help you with a problem, and cannot even support a product rubber washer if it is more than 7 years old. A company that has lost it way, move to other brands will awake them.
Reviewed July 2, 2018
We have had our LG LCD HDTV 54" for almost a decade. It has survived multiple cross county moves. To this day the picture is as crisp and blacks as deep as the day we purchased it. Our LG has performed and continues to perform at top notch level as our main television. I cannot say that about our last secondary television. I will definitely purchase LG again when the time comes!
Reviewed June 23, 2018
Clarity is great as is the appearance. Hooked to surround sound and has very positive results. Better than the Toshiba I had. But don't put any pressure on the screen since it will cause defects in the screen. Clean with soft cloth only. Excellent television.
Reviewed June 20, 2018
Everything about this TV is the opposite of smart. The remote is the most difficult to use. The OS is ridiculously slow and hard to access and modify. After being connected to the WiFi initially, it's arbitrarily decided that it doesn't want to connect no matter what I do. Spent four hours (yes seriously four hours) troubleshooting to no avail, and I'm no tech slouch. This is the worst purchase I have ever made in my LIFE! I will never buy an LG product... Ever.
Reviewed June 16, 2018
We purchased an LG 49" 4k, smart tv just about 2 yrs ago, as of June 13th 2018 doesn't work. Screen went black, we tried everything, I spoke to LG, suggested I call for service. We have had two technicians in & they have both advised the light at the back of/in the tv has gone!!! So they can't fix it "in house". They have to take it to the shop, & right now 4-5 days to get it back. This sucks. Totally not a "happy camper" right now. 2 yrs old and it needs repair... this is absolutely not acceptable in my books. We thought we were buying a good quality tv, but obviously not, will never buy another LG flat screen.
Reviewed June 13, 2018
Owning a LG TV is a great choice because you will get the best picture and sound with LG. Very nice performance. I really like LG products. Every LG product I've owned has performed very well.
Reviewed June 7, 2018
4 months ago I purchased a 65 inch LG-4K TV, and I want to tell people what I wish someone had told me about LG TVs, which is that they are the most fragile product you will ever own. The TV had some nice qualities, such as good picture and easy to set up. Unfortunately, it is too fragile for anyone with pets or children. A woman came over to our house with her four year old child. He tossed a nerf ball to her, and missed, with the ball lightly grazing the screen of the TV. I did not worry about it, since such a blow would have done no harm to a window, mirror, or laptop screen. However, when I turned the TV on, I found a huge crack on the inside to the TV which rendered it unwatchable.
There was no visible damage to the exterior screen (which is light plastic, not glass) but the interior LED screen was destroyed. I am out $800 for the mistake of buying the most fragile TV I have ever heard of. Do not repeat my mistake. Do not buy an LG TV if you will ever have a child or animal in the same room as it, or if there is any possibility of someone bumping it or pressing hard against it. Also, do not buy it thinking that a warranty will cover accidents like this. I contacted LG to complain about the product quality, and they told me that any breakage due to physical damage -- even damage caused by a touch so light it should not break anything -- was my problem and not theirs.
Reviewed June 4, 2018
I purchased a 55" LG TV in early February of 2018. On April 26th the TV developed horizontal lines that totally obscured all but the top six inches of the picture. I immediately called LG customer service and was told that their authorized repair facility would call me within the next 24 hours. It is now June 4th and I have called LG at least 6 times. Their "authorized repair facility" turns out to be a little electronics store in a strip center about 60 miles from my house. They obviously don't want to do warranty repairs that are that far from their facility. They never answer their phone, nor return any messages left on their answering service. I have asked LG to just replace the TV but they claim they need the 'ticket number' from the repair facility. I don't know what to do next but I may call a local TV station that gets satisfaction for people in this situation. Needless to say I won't be buying LG products anymore.
Reviewed June 2, 2018
Have owned this set (49" LG LED TV) 2 years - do not get an excessive amount of use at all. Already the backlight has failed, rendering the TV useless. I go online to learn countless other LG TV owners report the exact same problem. BUYER BEWARE.
Reviewed June 2, 2018
I have a LG 55 inch smart TV, 3D, 4000k resolution. Bought brand new and have had for over two years now and no problems. One of the best TV I have ever bought. Also a great looking TV, not very heavy and thin, great sound and picture. Will be buying a bigger one later as this LG brand is great.
Reviewed May 30, 2018
We bought a TV that we believed would fit first our room size, but also the best quality for the price we could afford. LG has been a wonderful choice, with absolutely no issues to date.
Reviewed May 15, 2018
Bought 2 Smart LG TVs on the same day. 2 years later both TVs broke. Same problems. Backlight and power supply inside the TVs blew. Both TVs were manufactured in the same month and serial numbers are a digit off. We contacted LG and after jumping through many hoops to provide proof of purchase it sounded like they were going to repair both TVs but just offered an extremely inflated price to repair them at our expense. We bought a Sony on the same day and it's running not a bother and has more hours use than the LGs. The LGs have very bad build quality. A TV should last more than 2 years. If you're going to get a TV then avoid these at all cost or it will cost you in the near future on repairs.
Reviewed May 13, 2018
OLED Curved 55" LG TV. Quit working after 3 years. $1000 to repair through a 3rd party service since LG doesn't want to talk to its customers after 12 months. Also, expensive sound bar and headphones are worthless because TV quit working.
Reviewed April 26, 2018
Brand new out of the box the 65" OLED panel was shorted out - the TV looked amazing in the store... Both picture quality and aesthetics of the TV. Just very unhappy about mine being damaged from the factory and having to wait now 12 days without being able to watch it.
Reviewed April 26, 2018
This LG smart TV is great! Has all the bells and whistles, user friendly, great quality picture and sound. It has a sleek screen and is viewed easily from both sides as well. Very happy with this TV.
Reviewed April 25, 2018
I have used many brands. Some were too costly and most did not last long. With the LG TV, the channels are clear, sound is outstanding and they last a long time. Best TV I've had.
Reviewed April 25, 2018
I've had the television for a few years and it is still going strong. So the value for the money is good. The quality of the picture and sound is great.
Reviewed April 24, 2018
I bought my LG in 10/16. I have had it go 2 times now. I bought it at H. H. Gregg. I first time it came back on within 2 days. The second time it happened April 19 2018. Well now that H. H. Gregg. is in bankruptcy they have someone else take care of warranties but it took a 6 days to get someone here to look at it... I called LG customer service and they told me it was the compressor. Well the tech got here and yes it was the compressor. I spent 1600.00 on this and it will cost THEM THE WARRANTY 1000.00 to fix it. I AM SUGGESTING NOT TO GO WITH LGs. They suck and they DO NOT STAND BEHIND THEIR PRODUCTS. Look at their track record. It’s horrible.
Reviewed April 24, 2018
Bought a new 65" LG Feb 28, 2017, it went kaput Apr23, 2018. LG wants almost $400 to fix it... I got same answers as others on here when I contacted LG, it worked great til yesterday, seems it should last longer than 14 months.
Reviewed April 24, 2018
The look of the tv is nice, simple and thin, easy to fit on tv cabinet. The size is great 40 inch. Easy to clean and doesn't appear to attract dust. The picture is clear and the color is real. We use the remote to the tv. Which is easy to use. Overall I think this LG is one of the better tvs we have owned.

Reviewed April 23, 2018
I purchase my LG smart 4k tv 1 1/2 ago. This tv is pure garbage. It went out so many time and then it went dark. No sound, no nothing. Light blinks and that's it. Call about warranty. No good. I've had an off brand tv from Kmart for over 10 year. Still works. My Samsung still work. LG pure garbage. Never again will I purchase anything LG. This company has no regard of this terrible product they sell. Just want money.
Reviewed April 23, 2018
I haven't had any issues with my television from day one. It started as my bedroom tv for the first three years and then went to my living room tv. I never turn off my bedroom tv unless I'm going to work. It stayed on all night and 5 years later it's still great!
Reviewed April 22, 2018
Love LG products. 3-dimension, everything about Smart T.V., amazing. Love how my cellphone hooks up to my media center. Love using my LG Smart T.V. for my Facebook and emails. Watching a movie, it has clear sharp pictures. Endless love for LG. 5 stars.
Reviewed April 22, 2018
I have a 50” LG T.V and it has just about everything. The LG TV I have had a good picture and I would buy another one. The only thing I would do different is get a bigger screen. Other than that the LG TV is great.
Reviewed April 21, 2018
We just recently purchased a LG 49" 4K Smart LED Ultra HDTV. The TV sits on legs so you have to take that into consideration if you will not be mounting the TV. Worked perfect for us. The screen leans a bit forward making it perfect for us.
Reviewed April 20, 2018
What a lemon! This TV burned through 2 motherboards in less than 2 1/2 years, this is a know problem and we were left high and dry. Costco was not a help in this process, they sold us a lemon and gave misinformation until it was too late for a replacement. DO NOT BUY LG TVs unless you want a TV to last less than a year and half. Signs that the motherboard is fried, TV turns off randomly, TV is unable to read commands from the remote in a timely manner, TV will NOT turn off from the remote, and TV randomly turns on.
Reviewed April 20, 2018
LG is a good brand in general. The brand's products last for quite a long time with few or no problems. The brand tends to be priced low and is easy to find. It tends to have a more simplistic appearance as opposed to more sleek brands like say Samsung. The size is really nice if you prefer bigger screens. I personally love LG televisions. The screen are big and easy to watch. Since it is a more simple brand the products are easy to learn to use.
Reviewed April 20, 2018
LG is a really good value for the price paid. I paid less than $600 for my new 55". It has so many great features that I haven't figured out all of them yet. The color and sound are fantastic.
Reviewed April 19, 2018
I have an LG OLED tv. Jesus I love this thing. It’s crisp and clear. Even an inch away viewing it is perfectly clear. This purchase was forced after my Samsung curve took a crap and stopped working. Magic remote is great, but could be better.
Reviewed April 19, 2018
This LG TV has been moved by car several times (my son borrowed when having company) and there were no issues. Great picture, great sound, user friendly, and durable. I have found LG to be a top performer in most everything they manufacture.
Reviewed April 18, 2018
Bought a 49” Smart TV for Xmas 2016. It broke down not even 8 months in under warranty but took many phone calls to get a service tech to finally come and fix it. The first fix did not work. More phone calls again and the 2nd fix worked. However we are now at the 8-month mark again and it is doing the same thing. It was the first time it stopped working. LG makes more money I’m sure on parts alone. No one wants a TV for a paperweight. Now that it’s over a year I wonder if they will still replace the part that is still under a year warranty? I highly recommend staying away from LG TVs. I have a Sony that has never had any issues not once and it’s over 10 years old and yes I paid 5 grand for it but it’s worth it knowing it won’t die just after its one year warranty.
Reviewed April 18, 2018
LG is the best value. Their television are well made with a fantastic picture. They are user friendly and are compatible with many media sources so you can add more entertainment.
Reviewed April 17, 2018
I have owned LG for over three years now and they go out of their way to help you with any problem or something you don't understand about their TV. Outstanding customer support and a excellent quality TV.
Reviewed April 17, 2018
This was bought on sale for less than 100.00 and I have had no trouble with it. It is used by my grandchildren and guests when they stay overnight and I do not use this television on a daily basis. I would recommend this television if asked.
Reviewed April 16, 2018
I have in the past purchased other LG products and I know of others who have also purchased their products and we have all agreed that the LG brand is good.
Reviewed April 16, 2018
I have enjoyed this LG television and use far more function than I previously did. I listen to a lot more music, enjoy far more Netflix and the control is very easy to use especially for an old non tech like me. The unit is very pleasing to the eye being very slim line and if you wish you can use a screen saver if you don't want a black screen when not using.
Reviewed April 15, 2018
I would not purchase this brand again. I would purchase another brand of TV which is coming up as I purchased my LG TV about 5 years ago and the sound is terrible and it’s also losing that and it’s about to not last. And it was very expensive.
Reviewed April 15, 2018
I like LG but it not the best compare to others. Some of the features that I thought would be on this TV was not - like giving detail information about what I am watching especially movies. It have a too may button that can make it complicated to me. I have another brand for years much better. LG but I was little disappointed. But the 49 inch was a good price.
Reviewed April 14, 2018
My opinion is based on a hotel model which, I think where most of these models are brought to and set up in. Wiring from the back should have a sleeve to confine it or at least a hook-in-eye strap as otherwise it tangles up with anything you put on the desk next to it and looks like an eyesore as well.
Reviewed April 14, 2018
I purchased this tv approximately 6 yrs ago. I've had no issues with it. I appreciate the simplistic menu. The screen is clear, and the color is natural looking.
Reviewed April 13, 2018
The OLED picture has exceeded our expectations. We replaced a great HD TV and this TV is much better. The controls were intuitive and easy to learn. The outer edge is very thin and not intrusive at all. I would highly recommend it to anyone.
Reviewed April 13, 2018
I love my 70” LG TV. Everything looks lifelike. It was a great price for a 70” LCD Smart TV. Low cost but high quality. Best picture on display at Best Buy. Even better than a Sony that was much more.
Reviewed April 12, 2018
We have purchased LG appliances, TV's, computers, etc. for years. Our LG TV's have lasted lots longer than other brands. We have 4 at this time, ranging in sizes. Will always purchase LG as they have shown their value.
Reviewed April 11, 2018
We got this TV during Black Friday and thought the picture quality was going to be better than our last one since this one's newer and bigger. However, that is not the case. Poor picture quality and it glitches out sometimes and we’ve only had it about 5 or 6 months.
Reviewed April 11, 2018
I love the design and color scheme when powering up. Warm blue hue with logo then time. Responsive with each channel change and great picture quality with action events. Looking to buy another larger tv and LG is where I’ll stay.
Reviewed April 10, 2018
Don’t buy this brand of tv. You will regret it. All these negative reviews were right. I just made this account just to warn you potential buyers not to buy their crappy TVs. I bought a 60 inch LED tv a little over a year ago (out of warranty) and it stopped working. The LED backlight broke (my guess with some research) and I can only hear sounds. What a coincidence that it stopped working when it past the warranty period. This company knows their product is defective with all these negative reviews. I’ll never buy a LG product again since this is how they treat their customers. LOOK AT ALL THESE NEGATIVE REVIEWS! DO NOT BUY THEIR PRODUCT!
Reviewed April 1, 2018
We finally bought a high end TV, So we thought. We purchased a LG 65SJ9500 4K Super UHD Smart LED from Best Buy On 12/03/17 for $1600.00. Everything went great. Removed old TV and repaired wall and repainted, Hung mount for the new TV, all is good. Installed TV and had a problem with TV from day #1. TV would black out for about 2 or 3 seconds then come back on. I thought it was a bad Cable box. We now have replaced cable box # 3 times and have replaced our HDMI cable 2- times. Now the TV does not have any picture whatsoever. WE have contacted LG for Repair Technician to fix problem. Hopefully they stand by their product. WE WILL SEE.
Reviewed March 31, 2018
I purchased this TV (LG Smart Television Model 47N5750) in 2013. The picture suddenly went blank after gradual darkening. I went to website for assistance and the nearest authorized repair dealer was about 50 miles. It would cost $250.00 plus other charges to come out or $200.00 and other charges if I brought it in. I went on YouTube and found that it could be the LED light strips or T-con Board. I could only find the light strips from one company but the company did not have the T-con Board. I installed the led light strips myself. The TV worked fine for a couple of days, and now is beginning to show a darker picture again. I would not encourage anyone to buy this product because you will likely have problems after the one year warranty, and won't find parts. It is trash.
Reviewed March 28, 2018
I bought this tv (LG 49 4K UHD smart TV) in September 2018, it start turning on turning off itself. I check it nearly all LG TVs problem turning on off itself. I called them and they said, "Use the main plug not a extension, it didnt work. I called them again, they said take the battery off from remote. I did. It didnt work. I called them again they said, "Send us to receipt." I send them. Week now I called them again they said, "YOU HAVE TO WAIT. We will contact with you." If you thinking buy a LG TV dont buy. If you do you will be very dissatisfied. After this experience I will not go near the any LG product.
Reviewed March 19, 2018
Bought this TV in Oct. 2016 from Amazon. Received TV and while still under warranty the TV would not respond to the remote. Could not switch to other stations, Amazon, YouTube etc. The picture would freeze or you would need to unplug it, wait and try again. Called LG and they sent a repairman to fix it. Replaced a motherboard. After a couple of months the TV is doing it again and getting worse. I'm afraid it will stop working at all. When I called LG again and explained everything again they said it was out of warranty and there was nothing they would do. Checked online complaints and this seems to be an ongoing problem and they know it. They just adhere to the American corporate response, sell known defective products and hope it waits until the warranty expires before it breaks. WARNING, WARNING, WARNING. AVOID LG PRODUCTS.
Reviewed March 16, 2018
People be warned. You might think you buy a LG TV with their advertised specs. However LG reserves the right to change their spec without notice!!! You might thing you buy a 4K or Color TV... But they might just send you a black and white one. LG is fraud!!! I bought a 100-240V TV (as per USA Spec Sheet). They sent me a 120V one and now do not want to resolve the issue. They state (from their Twitter reply): "Design, features and specifications are subject to change without notice." What??? Are you kidding LG?
Reviewed March 16, 2018
This TV started burning on the inside and burnt the entire screen. Customer service there really is no customer service. They will keep pushing your call to India. If you purchase anything LG, you have been warned. The best thing anyone can do is to boycott any store that sell LG. If you have any media accounts... Let it be known about your experience on Facebook... Twitter. The best approach is to have your friends, followers to share your LG experience, then last but not least, make sure you voice your concern to the BBB, just do an reveiw. We have the power to put these type businesses... OUT OF BUSINESS!!!
Reviewed March 14, 2018
In November of 2016 I purchased a 55 in curved 3D TV. In March 2017 I noticed a burn-in image of CNN news breaking news. I contacted Best Buy and they said contact LG. They refused to do anything and Best Buy also refused. I filed a BBB complaint against Best Buy and they couldn't help. I am going to purchase a new set soon and I can promise Best Buy and LG that it won't be from them. I am thinking of SAMSUNG QLED. ANYONE WHO READS THIS SHOULD STAY AWAY FROM LG AND BEST BUY.
Reviewed March 12, 2018
We came home from work and TV wouldn't turn on. It is only 3 months old. I called technical support and they are sending someone out to fix it, but looking at other complaints where other TV have been fixed but break again in a few months.
Reviewed March 9, 2018
LG 50PZ550 model. But model doesn't matter because it seems like many LG's have the same known problem with HDMI sockets all failed at the same time!! They know they use poor motherboards and don't care. It just has to last a year and they are in the clear. Very sad to spend $1000's and get such poor quality. This is my newest household tv and already gone bad. My Panasonic and Sony are still going strong after 10+ years. CSR rep told me I was lucky tv lasted this long as they manufacture to last 4-6yrs. No kidding, he said that! Got estimate of over $400+ to replace motherboard. Not spending that NOR WILL I EVER BUY ANOTHER LG product again, and advise everyone to do the same. What a waste of money. BUYERS BEWARE!
Reviewed March 6, 2018
LG customer service gave me run around. Bottom line: 1- Garbage product. 2- Garbage customer service. 3- Garbage dump. Life is Good.
Reviewed March 2, 2018
LG TV has the best picture in the whole wide world and beyond!!! Reasonable choice for consumer conscious individual. They are almost giving these T.V,'s away for free!!!
Reviewed March 1, 2018
65” LED 4K TV (Model 65UF6450) - Like many are reporting, we were pleased to have great picture quality. After 27 months of regular use, our screen went permanently black after about a week of intermittent half white/half black screen and periods of proper performance. We tried troubleshooting recommendations from LG and suggestions of those with similar issues posting to YouTube. We tried resetting as well. Finally we spoke with LG customer service to see if there was any recall available for the product, since we were outside the warranty period. Of course this was not available. A repair was recommended (panel replacement). Knowing this will be too costly, we are not going to pursue.
Found a $35 T-comm board. Have ordered it as a last ditch effort to fix the TV. We fully expect this to fail. But we are going to try. If it works, we will post with our result. We will hang onto all documentation in case there is a class action suit. Given the volume of complaints, there should be a lawsuit. We don’t routinely throw away $1000. Will be proclaiming to any who will listen that LG is a horrible company. NEVER AGAIN!
Reviewed March 1, 2018
The sales person explained which TV should be used in a certain room. Big difference if you put it in the basement or in a living room. The delivery and price were very reasonable. The TV is great.
Reviewed Feb. 25, 2018
Hi, I got a LGSJ8500 UHD television, after 6 months, I saw an internal crack and the crack seems to be spreading because of internal heat. The LG consumer service are saying it's because of physical damage and we are certain that the TV was not touched. I will keep you guys posted on whats going on...
Reviewed Feb. 19, 2018
If I could give LG a negative star, that's what they'd get. We've had this LG 3D TV 65" for exactly 2-years and have hardly used it during that time. Maybe a handful at best. The TV panel went bad and was clearly a manufacture defect, per the TV repair company. The LG technician who looked at the TV remotely along with the TV repair company, we hired, even said it was a manufacture defect. Due to the TV being 12-months out of warranty my claim was denied by LG to fix the TV. That was our first LG TV and our last. If you want to waste $1600 buy a LG TV.
Reviewed Feb. 17, 2018
I purchased this brand product in the past and found it to be an outstanding use. I never had any problems in using or identifying needs for its use.
Reviewed Feb. 16, 2018
I really like the LG -Life's Good- brand. I've owned several LG products and was always very happy with them. Our TV looked great, with a larger screen than average, was an excellent price compared to similar products with the same features. But unfortunately, my son threw a popsicle at his brother and it hit the screen instead; the picture almost immediately became fractured, disjointed looking, and within an hour went completely black, although the sound was still fine. To repair it was going to cost about 50% of the purchase price which we felt was not worth it. While I had a bad experience with this particular product of theirs, I feel that we were equally at fault for it malfunctioning. If it weren't for this event, I would have given the brand overall a 4-5 instead of a 3. The LG brand is most often a good value.
Reviewed Feb. 12, 2018
LG Oled 65" - Image retention (burn-in) made me sick after dropping over $3000 for this television, I called LG and they said the only fix was a new screen and the burn-in was not covered under the warranty which translate to me that they knew it would happen and made sure the warranty would not cover it. No more LG televisions and a warning that customers should not be fooled by how deep the blacks are and how many billions of colors the Oled produces while leaving out the fact that the Oled must be treated like a baby and seldom watched. Also be sure to read the fine print on Samsung's no burn in guarantee, another treat me like a baby or I will mess on your screen guarantee.
Reviewed Jan. 20, 2018
LG 65G6P-U OLED TV - Within a year of purchase there is burn in on the screen. They will not honor it for warranty. They only warranty this television for a year and this is not covered. This is a very pricey television and it is absurd to expect people to change the screen constantly to keep this from happening. They do not even warn the buyer that this can happen. A buyer expects much more from a television of this price range. I will never buy another LG product of any kind. If they do not stand behind their products the consumer is stuck with inferior products. The repair of this television is over $4500.00!!! New Buyers BEWARE!!!
Reviewed Jan. 18, 2018
This tv’s backlights went out after about 3 years. Had them replaced for about 150 and lasted 5 months. Not worth the money for the tv and definitely not worth getting it fixed repeatedly. No more LG's for us.
Reviewed Jan. 12, 2018
Life definitely isn't good. Anybody remember Dixons in the high street? Hinari, Alba, Matsui, Amstrad, Goldstar etc, etc, cheap and cheerful brands, (if you had a 14" colour portable you were the man!). Well yes Goldstar is what I'm reviewing here except now we're lucky to buy Goldstar or should I say unlucky? £650 for this tv from Currys reduced from £1000 for my son's 18th (or it was on sale in a Currys store for this price for 28 days anyway) and it never even lasted 2 yrs. The panel should have lasted for 12 yrs a day solid for 10 yrs or for 6 hrs for 20 yrs etc but no, it's finished, it's stood against the wall in the garage and my son now has a little 32" to use.
Now get this, contacted LG to see about a goodwill gesture, well I got a gesture but it wasn't a good one. They offered to repair it for £888 which included a £110+vat fee for the engineer to bring the panel with him on top of the call out fee. Although I thought it was a joke apparently they were deadly serious. Basically no help whatsoever and I'm left feeling a bit insulted at the quote over £200 more than the original cost. Currys not interested either. I may just periodically give it a little dust off and sit with it as it looks rather sad just sat there next to the gym equipment and foot Clairol foot spa.
Reviewed Jan. 7, 2018
Very disappointed with the service and quality of products. Very cheap quality products. Never buy LG products because they made products from very cheap vendors and just put their name on that products. After few years when product will not work they will say this product is not repairable. I'll never buy any products of LG in my lifetime.
Reviewed Dec. 31, 2017
I purchased an LG television in 2014. I had the TV going on for years. I really trusted LG but to find out the TVs are no good. My TV is showing a black screen. I hear voices. There is sound but no picture. I bought this LG TV in good faith that I trusted this company and little to find out their customer service is poor. They don't care that you are having problems with their TV and looks like to me I am not the only person having issues with their televisions. I wasted my money. I'm on a fixed income and I don't appreciate buying something that they don't want the backup their name. It is terrible that I purchased a TV and it's gone and such little time. Why is this being allowed that these companies sell you a product that they know has issues and they refused to help you when you call the customer service is outrageous.
They have no respect and they're very low class people. It will be my last LG TV that I ever buy and it looks like to me other people feel the same way. Why do you have so many complaints about this TVs that they sell to the consumer? It's okay that they can sham us as a consumer and take advantage when they know these TV needs to be addressed. I am not happy that I have to go out and buy a new TV because their TVs did not last like they should have. I never had a TV last only four years. Never heard of such thing. You're saying is my guarantee is up and we only have a year but they knew that this TV was going to go out. This is what they're selling to us. Why they getting away with this? That's what I want to know. I need an answer.
Reviewed Dec. 20, 2017
Bought a 60 inch LG UHD Smart TV in 2016 and mounted on the wall. After 1 year one of the HDMI ports went bad and this weekend I noticed vertical lines on the screen, then half screen and then black screen. Called LG and it was determined the TV was toast and the warranty was expired... Tough luck. TV was only used in the summer on weekends.

Reviewed Dec. 19, 2017
I spent $2900 at Best Buy for a new LG OLED EF9500 3D model. Worked great for a year but after 14 months it developed a yellow stain in the middle of screen. LG support told me to reset the screen but they couldn't tell me how to do it. I contacted LG USA. They ended up telling 3 different ways. Which didn't work. Of course, the warranty doesn't cover the screen. Checked online found 1000s of like complaints. LG OLED screens fail. Be smart. Buy Samsung who covers the screen.
Reviewed Dec. 17, 2017
LG 55UH - I opened a box and the screen was cracked. I called their customer service and they said that it was cover because it was physical damage. They didn't seem to care that they caused the physical. That means that their entire warranty is a smoke screen that they do not stand behind. I am done with LG products after that experience. I now have to throw away a $500 TV that never displayed a single picture because it costs more to repair than the TV is worth.
Reviewed Dec. 12, 2017
Technical flaws with LG 65" 4K Smart TV OLED - We've just had our 2nd TV delivered, on day 3 it started in with blackouts. We just had our first picked up and exchanged for same problem. I have a 28 min. video of the constant blackouts! Believe LG has a bad lot out here.
Reviewed Dec. 7, 2017
LG 42LD550 model. HDMI sockets all failed - web consensus is the motherboard is substandard; there are hundreds of similar reports with similar results: LG could not care less. I called their so-called customer service - there's an oxymoron for a start - and was actually accused of lying about the fault. "You should not believe what you read on the internet." I was also told by the most annoying, argumentative CSR I've ever spoken to. No resolution of course, no admission of poor quality products. I WILL NEVER BUY ANOTHER LG product again, and advise everyone to do the same. What an expensive waste of money. I hope they go bankrupt.
Reviewed Dec. 6, 2017
The performance of this television is the best that I have experienced. I have tried different brands only to be disappointed. The LG TV I have has a superb picture quality and the HD channels are like looking through glass, that's how crystal clear it is. Its functionality is also top notch. The only downfall is trying to adjust the picture mode. I like to take advantage of using the entire screen of my 65", which why I bought it. At times it will not adjust depending on what you are watching.
Reviewed Dec. 6, 2017
Paid near $1000.00 for a LG smart TV. It was smart enough to know the warranty expired and broke 2 days after. Had this boat anchor repaired and it broke again after 10 months. LG's answer was to tell me where it could be fixed again. Thanks but it's an LG I am aware of the repair centers. I could rent a TV cheaper than this and all other brand TV's I own lasted for years not months. Now I'll have to pay again to get this pile of garbage hauled away. I will never buy another LG product. They don't stand behind their products and they are junk. Customer service is a joke. Try to leave feedback on their site they don't like and it is blocked. As customers we need to band together and file a class action lawsuit. LG knows their products are a consumer ripoff.
Reviewed Dec. 6, 2017
I bought an 84in LED UHD 4K TV(84UB9800) in Oct 2014 for close to $20K. In about May of 2017, guests in my home started to notice vertical grey bars on certain scenes. As it turns out, this issue, known as Banding, is well known within LG and has been experienced by many TV owners with TVs of different sizes. LG apparently knows about the issue as evidenced by their troubleshooting guidelines for this issue in particular. I certainly would have thought twice about buying LG TVs if I was told than banding was a known chronic defect that could manifest at any time. Let's face it, investing $20K in a TV that lasts just 2.5 years is a poor ROI. When I spoke to LG, they first advised going through the troubleshooting steps.
When I explained that banding was seen for every input, including the onboard apps, they sent out a tech and charged me $124 for the tech visit. The tech knew right away what the issue was and said the replacement panel will cost $4K. That would have brought my total investment to $24K. The labor to replace the panel would be $300. In the meantime, I found refurbished units and brand new units of the same model for between $4K and $6.2K. I asked LG why they thought I would do either, because even if I replaced the panel, the defect could occur with the new panel, and if I bought a new one, the new one would be subject to banding. When I asked them what motivation I would have to buy LG in the future, they said they could not answer that for me.
I could not believe the arrogance of these people. They would not even negotiate a lower price on the panel replacement. I had been a loyal LG customer, buying other LG TVs and appliances in the past, so negotiating would have bought them more goodwill and additional purchases. But, based on their attitude and this experience, I will never, ever buy another LG product. Obviously LG would not expect a customer to replace a panel for that cost. If their intention was to motivate me to just buy another brand new LG, then their intention missed the mark by thousands of miles. My advice: DO NOT BUY LG TVs, PERIOD.
Reviewed Dec. 3, 2017
Bought a 65" curve LG OLED tv, waited till we moved into our new house to use it but upon unboxing it, we realized it had a tiny cracked screen. We never even got to turn it on, now the tv has become a white elephant. Contacted Best Buy & LG, they said warranty is passed so they can't replace it. They however said we could repair it and this cost way more than the actual tv. Thinking of getting OLED, think twice. Still upset whenever I see the tv in our basement as we're still paying for it.
Reviewed Dec. 1, 2017
The TV stand itself is not very sturdy and my toddler grandkids like to poke the screen when they talk about what's on the screen - not very safe. It is not a bad purchase; but certainly isn't the best TV I've seen.
Reviewed Nov. 27, 2017
My LG is a smart tv that has internet access, so I can stream Netflix, HULU, Youtube, Amazon Prime, etc. You have the ability to get more apps from LG Smart World. It has a 42" screen and it fits my apartment nicely. The only problem I have with this TV is that it occasionally switches to streaming TV without any input from me. That is easily fixed by pressing exit on the remote and it brings you back to what you were watching.
Overall I give the LG 42" LN5700 a good rating. I would give it a very good rating if not for the problem I mentioned. It has a nice look, small frame around the screen, HDMI and USB ports as well as normal cable/over-the-air connections. These are all easily accessible on the back of the TV. It also has an optical input for connecting a home theater which is very nice because it allows for higher fidelity, which I use. It also has a nice remote control where the user can program the TV for auto-scan for channels, My Apps for watching streaming or playing games, user preferences for contrast, brightness, etc.
Reviewed Nov. 20, 2017
LGOLED65 - I decided to Google the issue I just started having with my OLED that's 8 months old. After seeing some of the responses in this thread, I can see I'm not the only one having the issue of greenish blobs occurring on my screen. I called LG today, the tech remoted in through my android phone's camera and saw the issue, she put me on hold to show her manager. Once she came back on the phone she told me it would covered and replaced, I was unexpectedly surprised WOW am I really going to get good service?
Well after going through all the information exchanges, she told me that a repairman would be out to replace the panel, wait what? My response was "I would like a replacement NOT a repair person taking apart a practically brand new OLED." I informed her I've had experiences where this has happened with other LG products and they either send the wrong parts, forget my appointments, or make numerous visits without fixing the issue. I let her know I wanted a NEW set, I did just spend over 3,000. I asked to speak to a manager, she came back on the line and told me the wait would be too long and that a manager will call me back within 24 hours. Today is 11-20-17. Let's see what happens, I surely hope I have something good to say when I return here. Fingers crossed!
Reviewed Nov. 16, 2017
I purchased an LG 42" 3d TV and it required service 3 months after I bought it. Then 10 months later I had to pay to have it fixed. Then about 1 year and 11 months later it needed repair again. I contacted LG and they wouldn't pay to have it repaired. I bought a lemon from them and they don't care. Very poor customer service. They just don't care about customers. I would never buy a LG TV again.
Reviewed Nov. 16, 2017
Big money corporations with big money legal teams equals no responsibility in this day and age. I am stunned to see how common this issue is with LG televisions. This is only one of countless sites of people with the same issue. Two year old TV and it's toast... menu and sound work but snowy picture screen with all inputs including internet! Unreal and not right. A major appliance manufacturer selling products with known defects and continuously getting away with it over and over again without addressing the issues. Imagine that!
I bought a complete LG kitchen set at the same time I purchased the LG 49UA6400-UF TV. Keeping my fingers crossed the set will last! This is without a doubt my first and last LG TV! If this is how they respond to their customers, virtually screwing them without a care in the world, then they have lost my business from this day forward as well! The only way to hold companies responsible anymore is to stop buying their products when they screw the public (the end-user) over! Way to go LG.
Reviewed Nov. 3, 2017
My LG TV Model 42LD550 worked well for about 5 years then I started having problems with it. To keep this short, all HDMI connections on my television failed! This is a common pattern with LG televisions. I cannot say if LG has corrected this but I'm still seeing post regarding this problem. Literally pages and pages on the same issue. I contacted LG and I'm sure they know about this manufacturing defect but refused to offer a solution other than for me to pay to have it repaired. I guess I'll purchase another TV, but it WON'T BE AN LG, that's for sure!!!
Reviewed Nov. 2, 2017
LG OLED65 - We bought our TV in Nov 2016. In May of 2017 we started to notice a static green smudge on the screen. Over time we noticed a green line elsewhere on the screen. Over time, we noticed more and more green geometric shapes evolving on the screen. LG sent out a technician, and after multiple visits, he ordered a new screen. LG only sends out refurbished screens. They refused to replace the TV. The new screen was installed in June of this year. Two plus months later, the same problem evolved: First a green smudge, then more and more green geometric shapes. I called LG and demanded a new TV, since the new screen did not resolve the issue.
They refused. Instead of an LG tech, they referred us to a third party (TK), who said they can only do what LG tells them to do, and LG will only authorize another refurbished screen. Since our TV is wall mounted, it costs us $300 to hire someone to remove the TV and remount it afterward. LG refuses to replace the TV. Our warranty expires later this month. We asked LG what will happen if this new screen fails after the warranty expires, and they said "We will do our best to assist you." We asked if they would still fix the problem after the warranty expires, and they responded with the same canned response. Furthermore, the Customer Service refuses to provide the names of anyone higher up in the hierarchy who has the authority to fix our problem. I even contacted the CEO of LG, who never responded at all. HIDEOUS CUSTOMER SERVICE!
Reviewed Oct. 23, 2017
I bought this LG OLED65C6P on January 15th, 2017. I just started noticing an image burn on it around 10/1/2017. I spoke with LG and they had me try their panel noise reduction on the TV. I did it 4 times with no improvement. I called them back to let them know, and to my surprise they said that image burn wasn't covered under the warranty. I was said the television is less than a year old and they said, "Sorry not covered under the warranty."
I said it was convenient that no one was told about it when they were purchasing the TV 9 months ago. I also now see a lot of complaints about the image burn issues online that were not available when researching the television. LG DOES NOT BACK THEIR PRODUCTS! They say it was in the user manual, which is nice since one wasn't included in the box when I bought it and it should have been a issued acknowledged and discussed prior to purchasing the TV.
At the very least a warning in advance from LG. Very poor business and warranty. Be forewarned, the television wasn't never used for gaming and only used to watch cable television. The programs that have banners that stay on the screen will create an image burn on your expensive new television that LG does not back up under warranty.
Reviewed Oct. 23, 2017
The 60 in LG LED TV is worst the TV to buy. It only give you about 3 yrs of service. My LG is just 3 yrs like come home turn me on and all I got was black screen and no sound. Call LG customer service and then it's nothing they do. They rejected to repair my TV. I will never buy anything that is LG.
Reviewed Oct. 13, 2017
We purchased LG TV 42LB6500 in Dec 2014. Everything was fine when I noticed in 4th October 2017 TV screen would start displaying white spots (18 spots). I called customer care and they said backlight having reflectors needs to be replaced and cost for the same would be INR 8000. We didn't expect this TV didn't work properly for not even full 3 years. We purchased and put lot our money to buy a LG Smart TV and it didn't work properly for 3 years. Really disappointing that company like you manufacture such defective pieces. You should sponsor my full-service amount.
Reviewed Oct. 10, 2017
Bought a curved OLED65C6P tv in November last year. Noticed a thin black line running down the screen which is now turning white about six months later. Called LG, "Oh yes we will repair or replace." I have called emailed repeatedly since August. No repairs and really no response. Did get one name of repair company. Called them two weeks later. They got no work order. Still have gotten no work order. Have an extended warranty with the company I bought from. They will replace it but I will lose my extended warranty. Never LG again!!!
Reviewed Oct. 9, 2017
Terrible customer service and products. DO NOT purchase LG products. I have two issues with the TV - LG 65” OLED 4k: 1. Text will become unreadable multiple/double/quadruple. 2. Shadow images. LG won’t fix either issue because both come from the same board and because there are shadow images they won’t replace the part under warranty. Do not buy LG products.
Reviewed Oct. 9, 2017
We purchased LG TV OLED65C6P 8/1/16; everything was fine until mid-January when my husband noted TV would suddenly lose the show he was watching and the screen would go white, psychedelic, and many different colors of the rainbow. It wasn't happening frequently so he did not mention. Starting in May 2017 it rapidly progressed; not only the colors but you had to shut TV off and on many times to get the picture back.
I first notified LG through their service call system. I contacted them at least 6 times before we got any information about repair services. Then we waited until they could find a certified repair service in our area that could do the repair. We have a service in our town but they require 2 techs to come out since the TV was bigger than 55" which ours did not have. Our first call was early June and we finally had someone come out early September. Our TV worked for about 4 days and again started to act up. Would go to white screen; say we weren't authorized to watch content of program; screen turn colors again. Again you had to shut off and turn on multiple times.
I sent an email to LG 9/27/17; received a scripted response 9/28/17 telling us they needed 1-2 business days to review case. It is 10/9/17 and we have still not heard back from them. This is the worst customer service we have ever experienced. When you call the service center, the same questions are asked and the exact response is given each time. I would never recommend LG to anyone.
Reviewed Oct. 4, 2017
After eight (only 8) months after purchase of a LG 55" OLED, I started to notice weird image burns of blobs. I immediately contacted LG which requested pictures of image. After taking the unit to assigned repair techs, I was told they never have seen such image burns since the PLASMA days. LG refused to honor the 1 year manufacturer warranty for the image burn. I have filed inquiries thru the Better Business Bureau and LG continues to deny the warranty. Since, I have search online & it seems it's a rampant issue that is only getting worse as more of these OLED are purchased. YOU HAVE BEEN WARNED! STAY AWAY FOR THESE SETS!

Reviewed Oct. 2, 2017
I bought a 55" LG TV, Model# 55LK530 for $1800... Not quite 6 yrs old and the t con board went out. Contacted LG and looked on internet and called repair shops. That part is not even offered. But they do offer the WHOLE main board for $904.65... Not very happy with this situation. Will not be buying an LG AGAIN! Will go with a brand that has been around and offers better customer service. Now I know why they can sell for lower prices, you have to buy a new one every 5 yrs or less. When looking for parts, My model number isn’t even listed anymore, maybe that’s why I got a good deal...???!!! They are obviously JUNK!!!
Reviewed Sept. 30, 2017
Bought the model 47LE5400 TV in Nov. 2010. In early 2013 started malfunctioning... Upon startup (intermittently) all of the controls lights would light up and stay lit, and a long beep. When this happened there was no control over the TV either with remote or on front panel. It would spaz out during this glitch and the volume would go up & down repeatedly on its own. I researched online and there were many forums where others had the same or similar problems with the model. I think there was a recall on it in Australia (can’t remember which Country).
Well I called them and lo and behold they gave me a “courtesy warranty extension”. I thought that was great at the time and they did in fact fix the TV in Mar. 2013. However since about May 2017 the same exact problem is happening. There is an obvious defect in their TV components. This time I was told to call a factory authorized repairman. Well no thanks, because they’ll just replace the defective piece with another defective piece at my expense. Then I’d get another 2 years out of the TV. Instead I’ll purchase a brand that is more reliable. NO MORE LG FOR ME!
Reviewed Sept. 24, 2017
LG 42" Smart TV - Black Screen and other problems - Purchased this 3 years 4 months ago. One month after warranty expired the TV started turning itself off and then on again. Phoned LG support who were unwilling to do anything as it was now out of warranty. Since then loads of other problems with the TV guide taking ages and almost seemingly locking up. Last night the picture failed. I now have a TV with sound and a black screen. Apparently the first fail is to do with their energy saving and the black screen is because one of the circuit boards has failed. Personally I think a TV which cost several hundred pounds should last longer than 3 year 4 months.
Reviewed Sept. 19, 2017
I purchased an LG TV from Amazon on December 14, 2014 for one of my guest rooms. The model number is 39LB5600. Three days ago I turned it on and it had 5 bright white "hot spots" on the screen interfering with the quality of the picture. I reached out to LG via their online email service. They did respond, but suggested I adjust the settings. Anyone could see that this is a quality issue with the product. In researching this issue, I found MANY people complaining about the exact same issue. Disappointed that LG should be aware of this "known issue" and yet ignored my complaint. I will not purchase another LG product because of the apathetic response I received.
Reviewed Sept. 18, 2017
Sooo irate and disappointed!!! Wish I had come here for my review research, not just the Best Buy reviews, before making my purchase. Just like the hundreds of other consumers that have been totally ripped off by this company, I too, am now adding to the long list. After comparing several television options and with the help of the Best Buy "television specialist" (my Best Buy review is just as awful) my decision on the LG 55 inch, 4K, Smart TV MODEL #55UF6450 was the worst. After owning this model for only 18 months, the main board went bad and like so many others, I have spent an enormous amount of wasted time with the LG customer service reps, or the lack thereof, being jerked around by their so-called authorized repair "experts" quoting me a repair price of over $500. I was also informed by the LG company that buying the part needed outright from them and fixing the television myself, was not an option.
I've tried to find the part needed and is impossible due to the fact that the motherboard or main control board #EBT64048902 is a defective part. I will absolutely never purchase anything with the LG logo on it again!!! THIS IS A HORRIBLE COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS AND HAS THE ABSOLUTE WORST CUSTOMER SERVICE... Now on to the BEST BUY review website to express my dissatisfaction for not supporting my purchase as well. :(
Reviewed Sept. 8, 2017
LG 50inch TV less than 3yrs old LED display not working - LED display keeps blinking. Customer service is pathetic, long wait, multiple call transfer and no help at the end. This display issue is a common with many customers complaining. I am long time LG customer with 3 TVs. I am no longer buying LG TV. The company not standing behind their product and they will not help you. Don't throw your $$$ into the drain.
Reviewed Sept. 3, 2017
On 3/22/16 I purchased my LG TV "55 at a Walmart Supercenter. Since I purchased it I've had it at a wall mount so my kids can't reach it or it fall just to be on the safe side. Well on 7/3/17 my TV stopped working out of nowhere just started glitching when I tried watching anything on the apps. I don't have cable so I'm usually on the apps (Hulu, Netflix) or on my DVD. Well nothing worked so I called a technician that roughly charged me 84.50 just to come look at it at home. He said the main board was defective, and it would be around 400/500 to fix it with labor. Might as well buy a new one. Sad thing I don't have the money to purchase a new one. I would think after spending 713.29 for this one that it would last me more than a year.
So I contacted LG to see what they can do. They told me if I still had the receipt which I didn't but I went to Walmart to see if they can print me out something that verifies that I purchased it. Well they did. But LG didn't take it because it didn't have the logo of Walmart because it was a copy. The receipt had everything except the Walmart logo. Sadly they declined helping me because of that after all the trouble I had to deal with at Walmart because they wouldn't give me a receipt. They said they don't do that anymore. I had to talk to two different manager and plead to them but LG customer service was not helpful at all. Sadly my TV is still on the mount because I can't bring it down. Any recommendations?
Reviewed Aug. 30, 2017
The picture says it ALL! Never owned a worse TV and I'm a senior who has bought more TVs in my lifetime than can be counted on all of my digits (hands and feet)! Based upon the remarks here and the terrible customer service we all suffer to be associated with in non-customer support base that companies provide us with (i.e. speaking to a computer with very specific choices that leave out any real problems) - I will not call LG, but rather worn the world of the problems and let 'em burn with poor sales. Fight fire with fire!
Bought the LG 50" LED TV from Costco for $588 and have had for maybe 2 years at the outside. My recommendation is buy SAMSUNG and if you do happen to have problems... By-pass customer support and go to the national support lines and you'll get satisfaction... Computers and agents from India are NOT going to help. ANOTHER - avoid Home Warranty Company policies until they send you the complete policy with all small print... You'll find they are the biggest rip-offs of all (next to lawyers).
Reviewed Aug. 23, 2017
IN SEPTEMBER 2015 I HAVE BOUGHT THIS TV (55EC9300-UA), against my better judgment. My wife liked it very much in the store, so I gave in. She was very seriously ill. Very unfortunately she passed away in December of the same year. So this TV was used for 3 month normally. After that this TV was used maybe a once or twice a month at best. Week or so ago, my son and I was trying to watch the one of his shows and screen went blank. Completely out. I have followed everyone's directions on how to reset and restart TV. NO luck. Called (chatted online to be exact) with LG representative, Went through the same re set routine, and at the end I was given two different phone numbers of local repair people, and was made aware of that my warranty is out (one year) and I am on my own.
I believe in at least if you charge 5,000 for a TV you should have a decency to check what is wrong after not two years. I was told good luck! Total rip off, people stay away from LG at all costs, I have a Samsung TV is 15 years old and Sharp 16 years old, never have even a hiccup. These people are scam artists. AS I PROMISE TO LG I WILL MAKE MY COMPLAINTS EVERYWHERE, and will continue as long as they sell their product in USA.
Reviewed Aug. 18, 2017
I bought an expensive 3D 70 inch LG TV couple years back. Right at first year the sound went out, picture worked but no sound. I had purchased a 5 year in home extended warranty since TV is so big. Called warranty company and they put back on LG who finally sent service guys out. They replaced main sound board. It lasted like 2 days and sound went out again. Same guy came back and replaced main boards and the speakers saying they can short out the board.
Now 15 months later the video is out but have sound. Screen is all black. Called warranty company. They assigned a company who called and will not work on these units. So they are reassigning it now they say. We will see. Called LG. They are not helpful and DO NOT care at all. Service company thinks main board again. In a little over 2 1/4 years I will be on my fourth main panel. DO NOT EVER BUY ANYTHING LG. All junk. I have a 16 year old Samsung plasma and it still works great. Pass it on, LG sucks and will not stand by their products cause they make crappy products. Never again LG. Never.
Reviewed Aug. 16, 2017
I'll never buy an LG product (UF657700) again going forward. Got three year, no interest financing on my TV when I bought it, so I am still paying for it. Anyways, so my son is playing PlayStation the other day, and he goes something is wrong with the TV... Bottom 2/3rd of the TV is flickering. Now, I’m frustrated because I think maybe it's the PlayStation or whatever and nope it's the TV. So I call LG, they're completely useless and give me the number for their licensed tech in my area... He asks what the problem is and I tell him... He's like that is most likely the panel. He needed pictures to definitely see what the problem is, but he hasn't gotten back to me yet on that.
Now, typically if the TV was at an age where I thought it would be reasonable for something like this to happen... I would have zero problem with it and just buy a new TV, but it's two damn years old. No excuse for this. The first year it was barely used. Second year it got at best, moderate usage. If it was on 24/7 for two years then it's on me. I contact them again, and ask what the life expectancy is of their TVs, and get it's five years or more. Then get run around that it's out of warranty so tough **. I'm wondering if I can file a complaint with the BBB... There's ZERO excuse for a TV that costs so much to break 2 years after buying. I will never buy an LG product again, and will advise anyone I know to do the same.
Reviewed Aug. 1, 2017
DON'T BUY LG! Purchased this TV (LG 70uh6350 Smart TV) from Costco 12/27/2016. When adding HDMI cable my 27 year old son who knows electronics very well removed the optical port cable for me when we took off the wall so I would not damage it and the port snapped and broke as soon as he pulled on the cable to remove it. Called Costco Concierge service as directed who in turn called LG who told us "NO Warranty" as we broke it.
TV is 6 months old with 3 year warranty! Spoke to supervisor at Concierge who called them back with no better results! Basically told me I'm out of luck. Called LG myself and they already had me in their system and they were VERY RUDE and told me no warranty, basically go pound sand! Took receipt up to Costco store and they were shocked at store level. They wouldn't even send someone out to look at it. Costco store manager told me to get estimate to repair and they would either pay for repair or refund. Estimate is over $500 and they have to replace the main board. PROBLEM IS THEY ARE ALL ON BACKORDER WITH NO ETA!
I have found out since then that this is a problem port for this TV as there are no boards available and even the refurbished boards are out of stock. Closest LG replacement TV is $800 more and I will not pay another penny for another LG TV and most likely won't buy from Costco as they told me this is a one time accommodation! ON A 6 MONTH OLD TV WITH A 3 YEAR WARRANTY! REALLY! LG IS A HORRIBLE COMPANY WHO DOESN'T STAND BEHIND THEIR PRODUCTS! DON'T BUY LG! If not for COSTCO standing behind them I would be stuck!
Reviewed July 28, 2017
LG TV 60UF7300 - Barely a year and a half into buying this TV, it is unusable. I have had issues with this in past too. Now to fix the TV, they are asking that I buy a part which is about half the cost of the original TV. WHAT CRAP!! This is a recall situation. Based on what I see, this part goes faulty very often on this TV and many people have complained about it. They just need to recall the TV and pay us our money back. The part that's bad is a Main board which is about $400 on the web and mostly not available anywhere. The ones that are available are probably refurbished as they want you to send the faulty part back to them. I bet they know how to fix it and that's what they do. Fix it and sell it at $400 to the next guy. Very Very disappointed in LG. Life's NOT Good!!!
Reviewed July 26, 2017
We bought two LG tv's at Best Buy in 2015. One of the tv's which is not used regularly went black and flashed a split second of the channel the tv was on. I called LG and they tried troubleshooting. NO LUCK!! I asked for a supervisor to help. I really think a tv should last more than 18 months, even though it is out of warranty. The supervisor's words were "It's man made, so you never know how long it's going to last" WHAT??? Are you kidding me. What a schmuck!!! Never again would I buy an LG tv or any other product that the "man made" people make. Very poor tv!!!
Reviewed July 23, 2017
55 inch LG from Costco /55LB6100. After owning the LG TV for less than two years the screen went black. The warranty replaced the bulb at no cost to us. This television is in a master bedroom with very little use. It's connected to a surge protector. In the third year, the screen went black again. It's out of warranty. I wouldn't pay to fix this TV because it's obviously a piece of garbage. We've never had any problems with any of our other TVs. I would never own another LG television. I notice from the other reviews that LG doesn't care so I won't waste my time trying to contact the company. The TV is like new. So sad about this purchase.
Reviewed July 15, 2017
For Christmas 2016, I decided to give my Family a television upgrade for Christmas. I was on my second LG smartphone and had planned on an LG television, so that I could take advantage of their Miracast technology. In an effort to "WOW" my family, I went all out and purchased a "NEW" 65" 4K, 3D Smart TV, Model 65UF8600 on November 2016. On December 9, our television was delivered, I registered the television with LG on December 15 and a few days after that, my screen went green with other undesirable effects. I contacted LG who in turn contacted their authorized repairman. The repairman had me text him some pictures of my TV screen and he determined it to be a faulty main board. We decided to wait until after the holidays as it was a busy time for both parties.
By the first week in January, the repairman replaced the main board and said it's not uncommon for these to fail, even on new merchandise. We were pleased with the result and watched 3D & 4K titles for the next few months. In the middle of May, my wife and I noticed that our television display was "jumping" in and out. We tried disconnecting everything and just running the apps to no avail. I used LG's troubleshooting guide on their website and reset the television but it was still behaving erratically. On May 23, 2017, I contacted LG for a repair, who in turn, contacted the repairman. When the repairman arrived, he believed it might be the main board again and ordered it. We waited and waited to be contacted, but we couldn't get a hold of the repairman.
After numerous attempts, I finally got through to the repairman and he said the mainboard just came in. The repairman replaced the board but the problem still existed. He informed us that it was the panel and would have to order one. After multiple failed attempts to contact the repairman, I finally got through on July 7, 2017. The repairman said he no longer had the repair as I was no longer in his portal (whatever that means). I logged in to LG's website and someone closed my repair ticket, stating that the "Status" was "Cancelled" and "No Repair Service Needed"??? You could imagine my anger, but I let some time pass to cool my head before I called LG.
I called LG that evening and the person I spoke with said I cancelled the repair. I told her that I never contacted LG since the initial work request & that this needs to be fixed. She looked into it and said the panel was approved but was on a 2-3 day back order. She said she would notify the repairman and get back to me on Monday. Nobody got back to me on Monday, so I called back on Tuesday, but of course, they never heard of the person whom I spoke to, so I had to start all over again. Not feeling that I was getting anywhere with this tech, I asked for a supervisor.
The next person I spoke with was an executive supervisor and I had to explain this all over again. She asked me why I thought it was the panel? I told her the repairman said it was the panel. So now, she tells me the panel is NOT approved and it's up to tech support to approve it. I told her I was halfway through my warranty already and the television only worked half of that time. She said she would reach out to the repairman and find out what's going on.
Fast forward to today, Saturday, July 15. Still no contact from LG or the repairman. I sincerely believe that they are just going to let my warranty run out. I complained to LG that they should replace the defective device or refund my money. I received an email that stated "... a refund or replacement for our TV products is unavailable. The best we can offer you is to have the unit repaired." But as you can see above, a repair is also no available. Every time I call LG, I spend a significant time listening to...,"Thank you for your patience. We recognize your time is valuable and we're working hard to personally respond to your call as soon as we can." That'll be the LAST LG product for me and I'll be sure to pass this along to anyone who may be considering any LG products in their future.
Reviewed July 6, 2017
We bought our 55 inch LG TV brand new 2 years ago. Tonight it started out of nowhere flashing on the whole screen. The picture flashes constantly and the sound still works. Called LG, no help other than to refer to have me pay a tech to fix it. It's 2 years old!!! It should not be broken or not working at only 2 years old. I'll never buy an LG product again!!!
Reviewed July 5, 2017
We purchased a 48" LG TV on 6/7/2014 and also bought the extended warranty for 3 years. The warranty expired on June 7, 2017 and 20 days later the picture went out. Has sound, but picture is black. This is the second time that we bought a TV and added the extended warranty and the TV went out within a month after the warranty expired. Seems like a TV should last longer than 3 years. We now purchase another TV, but did not add the warranty. Will not buy either of these brands again.
Reviewed July 4, 2017
I own more than one LG product, two of them are televisions. My model 47ld500 was on and the next thing I heard was a loud popping noise and the tv went all black. Now there is no sound, no picture, and I am extremely disappointed as it was not that old.
Reviewed July 4, 2017
Purchased May 15, 2016 and out of warranty 6 weeks. Sound is GONE. I am not bothering to have it fixed - I was told by a friend NOT to buy a Samsung brand because their sets last a couple months AFTER the warranty has expired, too. I had a cheap desktop TV prior to this one, and it lasted several years. I think it was a Vizio. No more LG TVs for me. I figured it cost me $12 a month. Paid $128.39 with FL state sales tax from Best Buy on 5/16/16.
Reviewed June 30, 2017
LG TV 60UF7300 - My TV is a year and a half old. The screen flickered and then went completely snowy. Researching the problem I’ve come across hundreds of people with the same issue. The main board fails abruptly in a year or two. Convenient since LG provides a 1 year warranty. I emailed them and they informed me that sometimes parts just fail. That's true but when it is the exact same part failing early in its life in hundreds if not thousands of cases, it is not just a random part failing. It is a poor, flawed design. LG also informed me that they do "stand behind" their products. Sorry, they do not. Check out the "authorized" LG repair shops who get their parts directly from LG. A new board is $300-500. That's a joke. Plus labor.
This model TV at Best Buy is $699 right now. I have a degree in electronics and can repair it myself but any shop, Ebay etc. that has this part (EBT64077102 or EBT64077103) is sold out. I will NEVER, EVER buy another LG product. Total farce. There should have been a recall on this television and/or a new board offered to paying customers. There should be an option for zero stars because that is what LG deserves for the quality of this television and their lack of admitting that this main board is flawed in its design, AND their horrible treatment of what had been a loyal customer.
Reviewed June 28, 2017
We bought our 70 inch tv had it for thirteen months then black screen and only sound. Called LG TV. Out of warranty after jumping through hoops. They said they would extend the warranty and repair tv. Again more hoops. They replaced almost the entire tv just keeping the shell and legs using two repair men which it probably would have been cheaper to just send a new one and the customer would have been happier without all the mess. It has been 9 months now and tv is starting to go to black screen again and still has the sound sometimes for 30 seconds or sometimes hours you never know. Called LG. they are so sorry.
Do you want to know where to repair, no why repair and spend money on this one that has already been repaired? This is not the first problem I have had with an LG product. I thought it was just a fluke, 3 drawer refrigerator light stayed on with door closed, cooked the hamburger on the top shelf, the finally replaced it after they put a different light in as they knew they already had a problem with other units and the doors in the freeze have broken a couple of times. I called just to let them know that I will never buy any of their products, which is unfortunate the tv has a wonderful picture when it works and for a smart tv relatively easy to use, but I cannot recommend any of their products.
Where are the appliances that last for at least ten years, everything is made to be obsolete. I'm surprised they haven't had a class action suit or recall for products but only the attorneys win in that situation. Just buy a different brand if that is your choice. It is not surprising that they don't participate in ConsumerAffairs site, I know some people have had good luck maybe mine just sucked. Sorry had to vent.
Reviewed June 20, 2017
I have purchased LG tv. I have purchased new LG Smart TV model no. is 32LH602D. While purchasing this model the dealer was told me that this model is full HD means 1080P. He also shown me brochure of this model which is attached with this mail, on the brochure the same model number is mentioned as a full HD 1080p and that's why I have purchased this model because I had to purchase Full HD TV, but when I seeing picture clarity is not looking like Full HD. Therefore this is cheating with me.
Reviewed June 19, 2017
TV issue for Vertical line on LED LG TV - Model No. LED/55LA6200, Receipt No. ** from Giriyas, Jaya Nagar, Bangalore (INDIA): We had Purchased LG LED 3D Smart TV LG-LED/55LA6200 on 14th April 14 of amount RS 115,000... Since last 1 year TV has got 1 vertical line, initially the line was very thin and visible only for few seconds but since Nov 2016 it is getting thicker day by day. I am worried it will get even thicker or spread across whole screen. I ignored it initially considering it is small issue but now it has become painful, I contacted the customer care, and they are asking me to change the panel which might cost 50% of the TV cost. We are shocked to hear about the defect within 2 years. I wondered such a big brand like LG is selling faulty product in Market with huge COST which can't work for even 2 years properly.
Surprised to hear from the technician, that it is common problem with LG TVs panel. LG is selling outdated and faulty products thru their dealers. I have been cheated by LG. This is faulty piece been given to us and I would like to get this replaced at first hand. I am no more a fan of LG Products. How come LG give a warranty of 1 year for a faulty and outdated product... We are investing so much money on brands like LG with a trust that it will last longer. We could have purchased unbranded products which gives better service and warranty at much lower price with same quality. It is disappointing, for a middle class person to bear the panel replacement cost.
Reviewed June 13, 2017
I had bought my LG TV on black Friday of 2014 and today June of 2017 my TV picture has randomly started blinking. Everything works fine, picture is great, volume is fine, you can play dvds. It has set on the stand since the day we have got it and has not moved. They are telling me my HDMI ports are bad. I tried a new cable (didn't have a second one on hand when they said it was the ports). Still no luck. Will not buy another LG TV.
LG TVs Company Information
- Company Name:
- LG TV
- Website:
- www.lg.com